Ashley HomeStore Victorville, CA 92392

Fast, Courteous Sales people and the items I purchased were in stock with a quick delivery and within three days of purchase.

My girlfriend and I purchased nearly $20,000 worth of furniture here in February. When the furniture was delivered we noticed a few small issues, which we mentioned to the delivery workers. They instructed us to call the store and tell them. We ended up going into the store, where we were given a number to text photos of the damage to, and then just wait to be contacted. We waited for several weeks, with no attempt to reach out by Ashley. The next time we tried to follow up with them, we discovered they had closed 2 days earlier because of the made up Covid-19. Once they reopened it took us visiting the store 2 more times before finally (1 week ago) they sent out a technician to look at the damage. In summary, for 3 months we have been paying for furniture with the following damage: Broken leg on our coffee table Incorrect height of bar stools Missing and broken hardware on bar stools Power reclining couch and love seat that make strange noises when sitting or reclining in them Soft saggy cushions that don't match the cushions in the same model couch on display in the showroom In addition, their delivery people left trash behind and didn't fully assemble our buffet/server. They also put a dent in our master bedroom ceiling with one of the side rails from assembling the bed frame. *****Update: Ashley sent out a technician to look at the damaged furniture 1 month ago. He ordered replacement parts the same day and they were delivered a fee days later. They than sat in our guest bedroom for 3 weeks while we tried to contact Ashley to send someone out to make repairs. 2 days ago they sent out another tech and he discovered all of the parts were wrong. So now we must wait for new parts again. We have waited nearly 6 months, nothing has been done, no apology, no manager has returned our calls. DO NOT BUY FROM ASHLEY FURNITURE, THEIR CUSTOMER SERVICE IS BORDERLINE CRIMINAL.

Great customer service, walk me through the store to look at different beds to choose from. Got a great deal. Love it My sales rep was very nice

My husband and I bought a antique white table and chairs, the wood is so rough that I got 4 splinters off of the chairs . The legs of the table and chairs are so sharp that they hurt if you put your legs against them. Ashley does not stand behind their defective furniture. All they can say is they have no. return policy . I will not ever go into the Victorville store again. Buyer beware. If they had less than one star I would have given them that.

About 3 weeks ago we purchased a set and today I saw that’s it’s been back ordered and my mom told them PERSONALLY give me a floor model or no business manager: giver her a refund honestly the floor model would be a better option

Robert K awesome salesperson

Did a lot on online searching for my perfect couch, loveseat and recliner set. Ashley's Homestore had the best prices for great quality furniture. Marty Brewer, our Sales Associate really did an outstanding job in making my living room update a breeze. Can't wait for my delivery!!

Walking in to Ashley we were immediately greeted by Marty, he gave us some time to look around and didnt hover. When we had questions he was patient and answered them thoroughly. This was my first time shopping at Ashley and our experience was very pleasant.

Car dealer atmosphere

Great service Mejia very professional sweet helpful will be back will ask for her.

Got a sweet deal on a reclining leather sectional. Thanks Hans!