Ashley Store Visalia, CA

The whole experience with Ashleys furniture was amazing. We felt no pressure while shopping. The gentleman who helped us was very helpful and took the time to look up add-ons and different colors and styles of different items that my boyfriend and I were looking at to help us put together something that worked for us. when it came to Delivery Ashley‘s has a Text Line from AI that keeps you posted and updated almost daily on the status of your order. With a simple reply to the text You can confirm delivery change adjust delivery dates so that was really nice. Then the morning of my expected delivery date I got a text message that included the information of my driver and a little map where I can track him so I knew how close he was getting to delivering my items . The delivery gentleman named Roberto and his helper were super kind very respectful, gently put together my furniture cleaned up after themselves All in a short period of time in and out. The delivery was definitely done earlier than I expected so I have the rest of my day to enjoy my new furniture delivery. Thank you again, Roberto and thank you again Ashley‘s furniture me and my boyfriend are very happy.

Great staff, will be a long time customer.

I normally don’t post reviews, but I’ve reached a point where I just can’t stay quiet anymore. I’m tired of being walked all over. I’m the type of person who keeps so much to myself and just moves on when things go wrong, but this experience has genuinely left me frustrated and disappointed. I purchased a bed and a living room set from Ashley Furniture, and what happened afterward has been nothing but a headache. A few months after my purchase, the finance company they use—Synchrony Bank—randomly closed my account. I have never missed a payment. Not one. So imagine how shocked I felt knowing I still had a balance, yet the account was closed without any warning. Even worse, this affected my credit because of how Ashley Furniture reported it. I’m still making my payments, because Synchrony told me I’m still responsible for the balance, even though they closed the account on me. But that’s not even the only issue. The sofa set I bought is made so poorly it’s embarrassing. When I tried to wash the cushion covers, I realized the inner foundation of the pillows has no protective lining at all. Nothing. I even posted a video showing exactly what I mean. For the amount of money I paid—around $2,500—this is unacceptable. This wasn’t a sale or a discount set. I paid full price for furniture that feels cheap and poorly made. What hurts the most is the dishonesty. The salespeople smiled, took my money, and left me with problems they never warned me about—problems I’m now stuck dealing with. Customers deserve honesty, respect, and quality, not scams and surprises. If you’re thinking about buying from this company, please make sure you inspect every single piece the day it’s delivered. I didn’t get that chance, and now I can’t return the merchandise because my account was closed without notice. I only found out by checking my credit report myself. I’m sharing this so others don’t have to go through what I did.

Alejandra is always helping us with our purchases. She's the best! ♥️

The foundation did not work with my frame and the delivery man would not take the refusal of deliver after demanding several times..now I have a Cal King foundation put together standing in my garage..I was told they would not take back that to call in three days and let Ashley know what happen..he took pictures of the reason it didn't fit..but omly posted the picture that made it look like it fit..I called as soon as they left and the customer service said..Why didn't you refuse..I told her I did numerous times and he said he couldn't take it back and to call customer service..I called didn't hear back..CS said they would call back she was calling her Team..didn't call back..Called again and she made a claim and gave me a number and I would hear in 24 hrs..it's been over 24 hrs..So I'm to say the least Not Pleased.. Your delivery man Anthony has numerous pictures Why it didn't fit. but only posted deceiving pictures..looking like it fit..it needed a two piece foundation for my bed frame and the CA King Mattress..I had to use my old double 2 piece foundation..come and pickup the big put together foundation that doesn't fit .please call and make arrangements

They just installed my table and one side was already wobbly yesterday.

I’m writing this review on behalf of my daughter, because this entire situation has been extremely frustrating. She was told her furniture would arrive in 2–3 weeks, but it has now been over 42 days and she still hasn’t received anything. Even worse, when she tried to cancel the order after all the delays, the business refused to give her a refund. There was also a very concerning issue where the company charged the full finance amount to her bank, which should never have happened. While that charge was eventually corrected, we are still looking into how something like that could occur in the first place. As a parent, I’m disappointed and upset that my daughter had to deal with this. If you’re thinking about buying here, please double-check all charges and keep records of every promise. Based on our experience, I cannot recommend this business. If I could give negative star review I would.

Get the white glove service, worth every penny to everything setup and located jist where you’sld like it!

Love Love Marie as our sales person, very personable!

(Translated by Google) Since moving into my apartment, I've bought everything from Ashley, and it's all been great quality. The staff is very friendly and accommodating to your needs. Jorge is a good salesperson. (Original) Desde que me mudé a mi apartamento, eh comprado todo con Ashley y todo súper de calidad y el personal muy amable se acopla a tus necesidad . Jorge es un buen vendedor .

We were shopping for a new mattress. Thank goodness we met Moses. He was very patient and knowledgeable. He asked questions and after discerning our needs, he made appropriate recommendations. His professional yet friendly attitude made our buying experience great. We were going to "price shop" at other stores, but we felt comfortable with our decision to purchase at Ashley Furniture. We ended up with an adjustable Temperpedic bed.

I highly recommend this location. They are friendly and very helpful. Thank you for a great experience. Gary and Elaine Chambers

My partner wanted to stop by Ashley Furniture to look around, and while we were browsing I needed to use the restroom, so I did. We didn’t end up purchasing anything, and as we were leaving an older woman sales rep told me, very snarkily, that I should know for next time that the restrooms are for customers only. That comment made me feel completely unwelcome. It came across as if the employee didn’t care about customers or the overall experience. I strongly recommend that the store provide training on how to deliver an inclusive, high-quality customer experience, one that makes every visitor feel valued, whether they’re browsing or ready to make a purchase.

We’ve made many purchases from Ashley over the years. Every transaction is easy and affordable.

I had a great shopping experience with Karla. Karla was patient with me and very knowledgeable of the products. She helped answer a few of my questions and made sure I got all of my needs met. She let me take kybtime and make my decision without pressuring me. I ended up ordering an entire living room set with tables. Shout out to Alejandro for helping me as well! Thank you!

The furniture drop off was quick and easy, thank you Ashley Home Store!!

Very professional and process was quick

Justin was an amazing sales rep to work with , he helped us get our brand new couches and bed! Very appreciative for his effort . Great experience at Ashley’s, will definitely be going again !

Cruz is doing a fantastic job.

Marie was amazing!!!!! We had the best time getting new couches. She treated us just like family.

Outstanding customer service! Mike assisted us in all aspects of our furniture buying experience from comparing prices with discounts of all our choices to ensuring delivery was scheduled.

Mike Herfurth sales man was fabulous, very helpful.

Justin was very Knowledgeable and not pushy which I love!

George nice guy

Alex was very helpful. Thank you!

Delivery was on time and the delivery guys were very fast and efficient.

Ashley furniture is a complete joke. I will never buy anything from this store again and will urge everyone I know not as well

(Translated by Google) Very good service and kindness from Marie, Rebelo (Original) Muy buen servicio y amabilidad de Marie,Rebelo

Armando Salazar very respectful showed us the options based off what we were looking for, was very patient . He made the process super easy and we left very satisfied

Benny was very helpful

Shopped here a couple times. Always great customer service and good deals!

Alex was great to work with. We will be back to finish up furnishing our house.

Marie is the most patient and sweetest! Always willing to help and make sure you’re satisfied.

Very nice people

Luis was amazing! I was impressed on being a first time home buyer and he insisted that coming in store is better. He was right, I came back the next day and purchased a couch. Awaiting delivery. He will make sure you are taken care of! If you shop at Ashley furniture, make sure you do it in person! Go to the one in Visalia and ask for Luis. Let him know I sent you!

Justin was very helpful with everything.

Justin was super helpful and got us a great deal

Marie Rebelo is the best!! She sold me furniture in 2018. Such a blessing! Honest and sincere. Glad to have her back!!

We had an excellent experience at Ashley Furniture thanks to Michael Phelps and Armando Salazar. Both of them went above and beyond to provide amazing customer service. They were knowledgeable, attentive, and truly made the process easy and enjoyable! Wonderful people!! Highly recommend asking for them if you visit— you’ll be in great hands!

we were looking for a new bedroom set, and didn’t expect to find anything we liked locally. When we walked into Ashley, the first bedroom set we saw we left. Our sales person was Moses and he was informative but not pushy. This was the first place we looked so we knew we needed to check other places. We went to several other stores, but didn’t find anything that compared to what we found at Ashley. We went back the next day and purchased the set. It was a quick and easy process. And we’re expecting delivery tomorrow. I will definitely go back to Ashley.

Great service. Great selection and found what I was looking for

Miss Marie was so nice and patient with us very nice store and manager and management were very professional if your looking for furniture this is where you get it

Marie was a pleasure to work with!

What a wonderful shopping experience, found what I wanted and purchased on the spot. The sales man was very friendly and not pushy. Will shop there again without any hesitation when the need arises.

They were helpful and friendly

Super helpful and kind. I went to find some sofas and they were great!

I always get the best care at Ashley. Justin was my sales person again today after having such a great experience purchasing sofa. The store is well laid out and items clearly labeled.

Alex was very helpful and knowledgeable. She guided me every step of the way and had extreme patience. Furthermore, the entire Ashley team did an amazing job ensuring I received the best prices. I highly recommend everyone stopping by and purchasing something. Thanks again Alex

Marie was really helpful

Marie is very amazing and sweet !

Very helpful staff. Benny was very nice and was able to get us exactly what we were looking for for.

Marie was super helpful and nice liked being helped by my own grandmother

Armando and Michael Phelps were amazing and treated me like family

Michael Phelps, the manager, and his worker Armando Salazar were amazing and showed us so much respect and treated us like family! Wonderful people!!

Wonderful care, manager worked tirelessly to meet us in the middle for prices! Worked with Michael Phelps, amazing treatment!

Great deals, beautiful furniture, awesome customer service.

They were amazing. Super kind and quickly helped me find what I was looking for !

Today we went in looking for just a rug but then we seen all the beautiful furniture they have there at Ashley’s and we ended up getting a beautiful dining set and a recliner for my husband and we are so happy with everything and Moses who was helping us out was great and answered all our questions and gave us a good deal. we definitely will recommend our family there!!

Great experience purchasing a new bed set, dining table, and TV console. Moses and Cruz were amazing.

Thank you so much to Marie who helped us and to Cruz for the added help and support ❤️. Thank you again for your understanding and patience.

Marie Robleo was excellent help! Very helpful very knowledgeable!

In search of a new bedroom set, we found our set at Ashley’s in Visalia. Our salesman, Moses provided us with excellent service but did not engage in hovering over us. Will definitely shop there again for future needs.

Mr Armando and Mr. M Phelps two most beautiful and amazing people so professional, helpful and kind. Love working with these beautiful soul. God bless and carry on

Worked with Alex Clark. She was extremely professional and very knowledgeable on the line of product(s) we were shopping for. Very pleasant experience.

I had a great experience from the time I walked through the door and was greeted by Marie. Marie took me right to the couch I wanted to see. She was very knowledgeable of their products. She answer all of my questions and was very patient with me and helped me to build the couch I wanted. She did not pressure me and allowed me to take my time to make sure I got what I wanted. She even follows up with me via phone on a question I had when I called in the speak with her. Her boss Cruz was Also help full during the process. Thank you Marie for your help and your patience! If you want to work with someone who is knowledgeable of products, patient and honest ask for Marie. You will not be disappointed.

Luis and Johan were a great help! Thank you.

Dissatisfied with Ashley’s. We received our brand new bedroom set with defects. According to Ashley’s it was part of the finish. However, you could (we, the customer) could clearly see it wasn’t. Ashley’s basically told us there was nothing they could do after multiple failed attempts by their technicians to fix defect. Which made the defect worse. No option to at minimum exchange set. Basically, we keep what we got and how we got. This was not the first large purchase we’ve made but sadly will be our last. Horrible customer service and resolution when a customer receives furniture unlike what was ordered.

Very, profesional and very courteous.

I wanted quality leather furniture, 5 year warranty, stars and stripes sale. We selected a sectional (Cream), two recliner chairs (Pumpkin Spice) for accents, and a colorful floor rug. We had been shopping around for a light colored sectional to lighten our living room. Jorge was knowledgeable, answered all our questions, and gave us discounts and bottled waters.

Very happy with Justin

Great customer service! Very patient and gave thorough explanations! -Thank you Justin

Bad experience from the second we walked in the door. We wanted a bed frame for our daughter and found one we liked on the website. It said in stock, so we called the store to confirm. They said they had 3 in the store. We went a week later and the salesman treated us like idiots because "they've never had those bed frames in their store inventory. Only online where it would come from one of their warehouses." Whatever, we'll order it in store and have it delivered. That was a mistake. The frame for whatever reason is sold as two separate pieces. Something we didn't realize until we put together half of a bed frame, realized we were missing the other half and looked back at the order summary. The first piece made it fine, the other was nowhere to be found. We called support to see where the other piece was. They said it was on the way and to reach out again in 7 to 10 days if it hadn't arrived. 7 days pass, I'm rudely told that they have 3 days left to get it to our house (they have no idea where the piece is). The other 3 days go by and I call again. Surprise surprise, the package is lost. They then tell me it's my responsibility to reach out to the shipping company to resolve the issue. I was never provided tracking information outside of the order number and tracking on the Ashley website (which said it was delivered with the first part). I eventually find out the shipping number through FEDEX and open a case with them. They say they have no record of a package from Ashley. I reach back out to Ashley. They finally say they will ship another one after 2 weeks of having a half built bedframe laying around the house. Allegedly, a second one was shipped. 7 days go by. No shipping information is given. I reach back out to Ashley. The second package has been "lost". At this point I've had a half built bedframe sitting in my house for 3 weeks, and I just want to be done dealing with these people, so I request a refund. They claim that because the bedframe is 2 separate orders, they can only refund me for the part that wasn't delivered. I talked about getting the BBB involved and starting a chargeback with the card company. At this point a 3rd half bed frame is shipped which arrived in a record-breaking 2 days. It only took a total of 25 days for a complete frame to make the 60 mile trek from the warehouse to my house. Customer service throughout the whole process was rude and unhelpful. The salesman was clueless. We will not be visiting this Ashley again or probably any other Ashley.

Both Benny and Cruz were very helpful! Benny was very patient throughout the whole process of my purchase while Cruz made sure he accommodated my negotiation for my sectional. Customer service is exemplary!!!

Great experience at Ashley. Benny was very helpful. The whole team was awesome!

Let me start by saying that we did finally receive all of the components for the bed that we ordered. However, it took over 3 weeks to get the missing part and they provided horrific customer service in the meantime. This was a birthday gift for my granddaughter, and her gift did not arrive on time, at all. To be fair, the majority of the issues were with the call center that we were always directed to when trying to get answers. The bed was shipped in two parts. We received one part of the bed 2 days after we placed our order in the store. (We had to order it after calling the Visalia store and being told that they DID have the bed parts in stock. Nope.) The remaining piece was lost, and they blamed FedEx and would not try to make it right. We had to call nearly a dozen times to get the part, and they had no compunction to fix the issue. When I finally said I wanted a refund of BOTH parts, because the bed is unusable without both pieces, they refused to give me my money back for the piece that was delivered because “we don’t take returns”. Buyer beware. Thankfully the piece finally showed up. No tracking numbers were ever provided for the part that finally was delivered, and no emails were ever sent, even though they said they were. I will shop elsewhere.

I’m definitely an Ashley Furniture chic‼️ A huge thank you to Benny for his outstanding customer service in helping me select a beautiful white sectional—no pressure, just patience and honesty. I even upgraded my choice, and they didn’t charge me extra for the changes. Special thanks to Store Manager Michael Phelps, a man of faith, who not only shared encouraging words from the Bible but also dropped some helpful investing gems. It’s rare to have such a spiritually uplifting and financially wise shopping experience. I left with more than furniture—I left inspired!

Great all around service

Marie Rebel was amazing so helpful

Marie was such a joy to work with. I came in looking for a reclining chair and I’m always nervous to buy things. She showed me around, was very knowledgeable about all of my options. I left with a sectional and recliner! Would definitely come back in to work with her!

Wonderful service, attentive and focused on making me happy with my choice now and years to come. Highly recommend Ms. Marie!

Alex help us, she was very helpful and informative gave us the best deals.

All the staff I encountered were great...If I could adopt them, I would. Moses, my salesman, was tremendous, and Is a sci-fi fan! The world would be a better place if all furniture peeps were sci-fi fans! He worked miracles for me, as you might expect from Moses!! His manager was great too! I'll shop there again if I need furnishings before I die!

Great service!

Sales rep Moses was amazing, super helpful, and kind. We love Ashley’s and their selection of furniture.

I went into the Ashley's on Mooney Blvd a couple of days ago. I was instantly contacted by a salesman as soon as I walked through the door. I told him I was just looking around. I wanted to take my time and just look around the store... 5 minutes later... he was there again... I told him if I had any questions I would hit him up. I walked around about 7 more minutes and the original salesman AND the manager come over and was pressuring me some more.... I told him I would ask for help if I needed some.... I was pressured once more before I left the store... I just wanted to relax and look around... I was so angry when I left, I will never go back.

We had such a wonderful experience at Ashley's store in Visalia. Justin, Moses and Valerie were wonderful to us from begining to end. They were all so patient and friendly, we are thankful for them and all the help they gave us. Looking forward to working again with them in the future.

We had a great shopping experience with Karla. Karla was patient with us and very knowledgeable of their products. She helped answer a of our questions and made sure we got all of our needs met. She let us take our time and make our decision without pressuring us. We ended up ordering an entire living room set with tables. Shout out to Michael for helping us as well! Thank you!

Karla is a great and knowledgeable sales person. She was awesome and answered all our questions.

Great experience with Marie!

Awesome Service with Carla.

Holy cow they went above and beyond helping my mother with furniture and prices and delivery. She is in seventh Heaven everyone at Ashley’s is amazing. I wish I can give more stars.

Sales associate Lucy was very helpful, friendly, and made sure we got the best deal for our sectional purchase. Would recommend this location!

We had a wonderful experience at Ashley in Visalia. We look forward to premium delivery and setup.

Marie was amazing! She didn’t try to upsell us or make us feel pressured to buy anything. She was informative and had lots of knowledge to help us find the perfect mattress. She has great customer service!!

Armando was the store rep that assisted me and my mom today as we shopped around for a couch for my nephew. I dont like sale reps to follow or nag me as I check out furniture. Armando was very polite, knowledgeable and respectful of our space. We ended up buying a sofa for my nephew and Armando got us a great deal. Keep up the good work. Thanks Armando

Marie Rebelo very sweet lady.I was very pleased with her customer service..

(Translated by Google) Marie rebel (Original) Marie rebelo

Service with Justin was fantastic. He was helpful and I felt comfortable shopping for all I needed and the price was great!

Marie and Benny were wonderful sales partners. Very helpful and great customer service. Will definitely keep shopping for our furniture needs at Ashley’s. Highly recommended Marie to assist anyone when shopping at Ashley’s.

Very friendly people gave us a good price very appreciated

Very professional young man. Really helpful.

Marie was Very helpful 😃 would highly recommend.

Marie was terrific! She listened to what we wanted, and took us straight to the electric recliner of our dreams! This leather chair has a footrest that extends, adjustable lumbar support, and headrest that fits my husband to a tee. It even has a cordless charging port for his phone and two storage compartments in the arm rests. We already had an Ashley credit card so the paperwork was wrapped up in no time. Michael Phelps, the store manager, personally helped us load up our purchase, and then we were on our way!

Came in for a new mattress and Justin the mattress expert was very friendly and helpful. Had a great experience.

Excellent service

Customer service was exceptional! Benny and Marie were very friendly and knowledgeable regarding the merchandise I inquired about. They matched priced items and I received extra discounts. Great experience shopping at Ashley furniture.

Marie did a great job helping my wife and I get a dining table and chair set! We spent all day shopping around Visalia and Ashley store has hands down the best customer experience and products!

Marie was exceptional. She took care of us and helped us take care of everything we needed. Quick and easy and a great discount.

Good service quality furniture

We had a wonderful experience at Ashley Furniture in Visalia! They had a wide selection of great couch sets/sectionals. We were greeted by Marie, and she was an absolute delight to work with! She was SO helpful, knowledgeable, sweet, and overall just a very special lady!! We ordered our sectional and Marie made sure everything was exactly how we wanted it and it was a quick process, which we appreciated. We will definitely return for any future furniture needs and recommend Ashley (and Marie!) to our family and friends as well :)

I was greeted right away and told Justin A what I was looking for. He showed me several options. He wasn't pushy. He was very helpful and professional. I was hoping to have my sofa for mother's Day weekend, but the delivery people were not working on that Saturday. I work through the week. Looking forward to taking a nap on my new couch.

Had a great experience especially with Moses, gave us a really good deal and had great service. He helped us find exactly what we wanted to make us happy. Would recommend.

Bought a sofa sleeper and recliner in April 2023. Just tried to use sofa sleeper and it won’t go back in! I called for warranty and I was told the 1 year warranty has passed so she said to “call a local handyman.” Are you kidding me! I remember the couch labels saying “lifetime warranty.” I will never buy Ashley again!!!!!

Marie was a fantastic saleswoman.. She was very sweet and so helpful. She deserves a bonus.. 🤗

Marie was very helpful, very response and assisted me very well and helped me buy my funiture!

I had an excellent experience at Ashley Furniture thanks to Armando Salazar and his Manager. Both of them went above and beyond to provide amazing customer service. They were knowledgeable, attentive, and truly made the process easy and enjoyable! Highly recommend asking for Armondo if you visit— you’ll be in great hands!

Justin did a great job!!!

We shopped here Saturday for several hours and asked alot of questions our sales person Justin Allen was very patient and his courtesy was outstanding. Answered all our questions and showed us many different options. The experience was very pleasant. Needless to say we came back Tuesday and made the purchase would have been back Monday but he was off that day. Very well done Justin Allen. And Thank you.

Placed an order for a sectional, and it was delivered to my partner's ex husband's address. After we had confirmed our address multiple times, as well as on the receipt. They were able to fix our problem, but I don't appreciate you guys putting us in this situation. The manager here was pushy, their reviews are inflated, because he comes up and positions you to give a 5 star review. None of our experiences here have been "hassle free" , only pleasant interaction was with our saleswoman Marie. She's an absolute gem, and nothing was her fault. If you want a good deal, at the cost of your sanity, go here. Otherwise, I'd recommend spending the extra money and just going to lazyboy.

Went in looking for a couch and Justin was very informative and helpful. He showed different fabrics and layouts of couches. If visiting ask for Justin he was great!

I had a good sales experience with Angela Gomez . She’s a sales person and asset to the sales team ! I was just why I was charged the Porterville tax rate instead of Visalia’s rate ?

We had a pressure free, amazing experience working with Jorge at Ashley Furniture in Visalia. I would highly recommend requesting Jorge for your furniture needs. He gave us all the options available in the store as well as online and all the payment options. Jorge was thorough, personable and made the process simple and fun.

Great customer service and amazing prices so happy with my new sofa set thank you Alex for all the help! This is my go to furniture spot.

Great Service

Salesman Michael Phelps was great to work with, he has great patience and is very knowledgeable. He was great with my elderly mother. We spent hours looking at furniture and he was very understanding and informative. We will return!

They have a variety of furniture to choose from I definitely recommend Jorge he was the best salesman

Jorge was great!

Nice associates, clean, knowledgeable.

Marie is so professional on sales really sweet friendly highly recommend

Marie is so sweet and very kind!

My fiancé and I purchased a new mattress today and Marie was our Sales person. The service was absolutely stellar she was knowledge

Mikki @Visalia was awesome 👌. I would recommend her anytime!

Great experience. Got a 6 piece dining set at an affordable price. There is alot of variety and prices for our needs.

Karla is awesome. Very knowledgeable and super easy to deal with. Thanks Karla…

Ashley's was so easy to work with no pressure and helped with any questions we had.

I recently purchased a couch from Karla made the entire experience smooth and enjoyable. She was knowledgeable, patient, and helped me find the perfect piece without any pressure. Her professionalism and friendly attitude made the process easy, and I truly appreciate her help. If you’re shopping for furniture, I highly recommend asking for Karla!

Jorge was a great salesman! He went over and above to get us the best deal on our bedroom furniture!

Marie was the best associate, took her time and made sure we left happy and excited for our new living room set. I would shop again

Great customer service! Found exactly what we came there for.

Everyone was very kind and concerned that I get my mattress as soon as possible. Thank you so much for your help with my request.

Very friendly and professional. The manager was knowledgeable and gave me all the information I needed for the delivery. He made the purchase extremely easy and informative. Top notch. I'd definitely recommend Ashley to my friends.

Great place to shop for couches and beds! I’m so happy with the great selection and service. Thank you so much Marie!!!!

Very good sales person. Very helpful

Alex was very helpful and friendly!

Thanks Marie for your help, Ashley has been wonderful for us!

Great service! Marie was amazing, very respectful and helpful!

We were assisted by their sales manager, Michael Phelps. Great guy, took his time with us, very much understandood what we were looking for, and we were able to purchase some awesome pieces of furniture for our home. I highly recommended purchasing at this Ashley's location.

Phenomenal customer service made everything simple and easy.

Great service very helpful thanks to Moses and Michael Phelps for all their help !!

Michael Phelps gave great service

Karla T. did an awesome job getting us into the furniture we wanted at an affordable price. Highly recommend her. Thank you Karla!

Karla was wonderful and helpful. She made everything seamless. Will be back again!!

Matthew did a great job helping getting what we were looking, there where very friendly , very courteous, and very professional, him did a great effort helping us out and we get what we were looking at good price, thanks so much Erick Matthew!!

Karla was very helpful throughout the whole process!

Karla was amazing, friendly, quick and pleasant. Thanks for your help 👍🏻😊

Awesome customer service and a very friendly customer staff!!

Karla was amazing! Very helpful and knowledgeable. Super friendly and patient. I highly recommend Ashley’s and their team in Visalia.

Karla was so much help!

Luis and Karla were so helpful and gave us outstanding service. Delivery was very good and fast! Great experience and we will be back!

Moses was very attractive and awesome to work. Would recommend him and Ashley's to anyone

Marie was super helpful and kind along with manager Michel Phelps! I got a great deal on my dinning set thanks to both of them!

Jorge good service

Marie was amazing! 10/10 service ask for her

Super friendly and knowledgeable

They have a guy named Micheal Phelps ( not the swimmer), mannnn that boy can sell you some furniture. I walked in because I left my phone from a previous visit and this man right here ended up convincing me I needed to buy 10 recliners. Top notch customer service!!!

Karla made the experience well worth it! I will be coming back for more purchase. Ashley has a Great Trusted Advisor. I came back for more purchases and got some of the best deals with Karla. They treat you like family here. I definitely recommend folks to come out and check out their amazing deals.

Karla was amazing and helpful and helped us find our dream bedroom set!

Really great service

Moses was wonderful he took the time to look over all of the furniture we purchased and he saved us a little money and I really did appreciate how he took the extra step to do this

Big thank you to Johan for our purchase today at Ashley furniture did a great job!!

Very nice people,an great deals.

We were very happy with the process of purchasing a recliner from Alex at the Visalia Ashley store

To the Visalia Store, your employees CARLA AND JOHAN were TOP ASSOCIATES IN MY BOOK. They were so helpful and NOT PUSHY. THANK YOU CARLA AND JOHAN.!!!!

Marie is a good lady and a good salesperson I enjoyed my shopping experience there.

Great customer service. Karla was really friendly and helpful.

Service manager Michael Phelps found my wife’s wallet that we accidentally left on one of the sofas as we walked around the store. He walked around the store looking for us and returned it. We appreciated the effort so much that we bought a sectional.

Excellent service and very knowledgeable personnel. Personnel go the extra mile to make sure the customer leaves happy. Highly recommend this store to everyone.

Marie R was awesome! Excellent customer service.

sales Manager Michael Phelps was outstanding service . We love Ashley’s

Alex treated us so well ! we love Ashley's ❤️

Quick and easy purchase!

Marie Rebelo was very knowledgeable and caring. Made the process smooth and easy. Thank you Marie !

Mrs Marie was very helpful!! We purchased exactly what we came in for.

Maria Rebelo was great person took very good care of me and my family love shoping at ashley

Marie is delightful! Highly recommended!

We went looking for area carpet. We found the carpet and also bought a dining table. Mickiey was a great help.

Marie was our salesperson. Outstanding professional and friendly associate. We will definitely be back to buy a dinning room set. Thank you Marie you are an inspiration.

My experience was excellent. Marie was so helpful and patient. She never tried to push any items on me but was attentive to my style needs. Everyone, including the manager, were friendly and courteous. We will definitely continue to shop with Ashley.

Alex was amazing

Purchase experience of course to get the sell is great till……. After all delivered not so great, I went in the next day to get an exchange, they said they will create a case and follow up , which turns out NOTHING was done not a case in they system no exchange notes just left waiting in the dark.

Had a great experience, Marie was very helpful as soon as we walked in. Definitely will be coming here again. So happy with our purchase.

What a shame, just walked out disappointed, no one greeted us, or helped us, every employee looked away and walked away without a care in the world. Some just sat down and others pretended to be “busy”. I found a lovely piece but decided not to purchase due to the lack of costumer service. Since when do we customers have to beg a business to be helped?

Moses was very helpful. He wasn't pushing me to buy anything but answered any questions asked.

Really great experience, Moses and Marie R were amazing and very helpful. Marie R was respectful and ensured all the paperwork was done correctly, which I appreciated.

Michael Phelps Treated us like family Highly recommend

Angie greeted us when we walked in and listened to what we were interested in. She handed us over to Marie who was also excellent, knowledgeable and provided an incredible customer service experience! Thank you!

Very nice experience shopping for a couch at Ashley Homestore. I was helped by a respectful knowledgeable young man named John. He knew exactly what I was looking for and the color! Got it ordered for me and I was on my way!😀

Had a great experience at Ashley’s home store. Marie helped me and I would not buy furniture from anyone else except her. she was so conscientious and professional, and made sure that I tried everything and looked at everything in detail.

When they said customer service is our goal they really mean it, Marie Rebelo went above and beyond on helping us with our purchase if you go and want to buy something look for Marie.

Angelica was very professional, Patient, and very Friendly with us. We are very pleased with her total ability of being able to explain everything in detail to Us

Marie & Jose were such an amazing and wonderful help tonight. I walked in needing a mattress and ended up with that and a pillow. Very sweet people. No hassle. Marie helped me with hunting down a perfect mattress for my back. I appreciate both of them so much! Thank you!

My sales person Alejandra was nice and very helpful! I am very pleased with my purchase!

Karla was very helpful!

Had a very good experience at Ashley’s in Visalia. Very nice and kind.

Marie did a great job helping us find what we wanted. The couches are beautiful ! Thank you

Angelica was great and answered all may questions.

Marie helped us find the perfect modular couch! Thank you so much for your help!

Karla has been incredibly helpful with our purchase! Extremely happy with the customer service she provided for us

We had the best customer from Marie Rebelo, she was attentive, helpful, kind, informative, and made our shopping experience enjoyable. Definitely will be coming back to her!

Marie from Ashley’s has been amazing by to work with! She has the experience, patience, and definitely the interior design that I know a lot of us need and appreciate. Thank you to her manager Jose for giving me an awesome deal and making sure my brother had the best experience by introducing Marie to us. Thank you Ashley for always helping the community with providing great service and awesome furniture!

Marie at Ashley's Furniture Store located in Visalia on Mooney Blvd is THEE PERSON to go to and make ALL your Furniture Dreams come true! Jose the manager is also making Furniture Goals happen!!! I will be back!!!

Great customer service! Fast transaction.

Very pleased with my visit, Karla did an amazing job meeting all our needs. She went above and beyond to make sure we got what we needed.

This store had exactly what I needed, The sales Rep was super Amazing. She was patient and answered all my questions. Her name is Marie Rebelo . Absolutely one of the nicest people I met in my search of 9 furniture stores. She was very helpful and professional. If you’re looking for good quality furniture and outstanding assistance, this is the store to go to. Stop by and ask for Marie, you will be glad you did! Thank you again Marie for your help. Have a Blessed New Year!!

I am so glad we stopped here. I don't live in Visalia but looked online to see what furniture stores were here. We ended up getting a recliner. Marie was our sales associate and she was very nice and helpful. Our recliner will be delivered in a few weeks! I will be going back there!

Alex was great!

(Translated by Google) Very good customer service from Mr Jorge Hernández from the Visalia CA store. He is very kind!! Very good seller!! He took great care of us! (Original) Muy buen servicio al cliente el Sr Jorge Hernández de la tienda de Visalia CA . es muy amable!! Muy buen vendedor!! Nos atendió súper bien!

The manager greeted me when I arrived and help me through the whole process I got a beautiful piece of furniture at wonderful price. .

Carla at Ashley’s was absolutely great helping us find the perfect color recliner to go with our couch. And found the best way for us to get approved. We were definitely pleased with our purchase. I would highly recommend her to help you with your purchases.

Moses was amazing and very patient as me and the wife had a hard time deciding between 3 different sofas. Highly recommend.

Karla was a great help and helpful.

I definitely recommend ashley furniture, ask for Karla she provided excellent customer service.

Miss Marie wwa the best sales Advisor I have ever had to help me. She was theoual, answered all my questions and help me make the correct decision for a mattress.

Marie is a great person who helped us with our furniture experience! Would recommend services from her in the future!!

Excellent customer service! Marie did an amazing job guiding us and making the process smooth! She was attentive and very respectful. Will definitely look forward to coming back here for future purchases!

Karla greeted us at the door, answered all our questions, super sweet and so professional!! She’s the best!!! Thank you Karla, you are amazing!!!

Thank for your friendly service; so appreciated!

Jorge was great! From the moment we walked in he was courteous and made us feel comfortable through the whole process. I love shopping at Ashley, always my first stop.

Marie was very kind and helpful. She helped me over the phone and in store.

Marie. R - Was easy to work with and didn’t waste any time.

Thanks to Jorge's help we found everything we needed and couldn't be happier.

Great customer service! Marie was excellent!

Awesome job super friendly Marie Rebelo

Marie was awesome

Marie was so helpful and took great care of our purchase. Will definitely be back soon

Marie was very nice and helpful with everything we needed

Alex did an amazing job helping me was very open and honest about the products sold!

Mikki is a really attentive and knowledgeable associate. We went from just browsing and nearly walking out to finding furniture we fell in love with and exactly what we were looking for due to her expertise.

Lucy did a great job helping us.

Delivery was great! Both guys were timely, kind, and professional.

I would like to share that Marie was amazing. She helped us with what we needed, took the time to explain things, and did not rush us. She was great with our little kids. We definitely will ask for her next time when we purchase more furniture.

Michael P. And the staff at Ashley in Visalia helped me so much. My husband was coming home from the hospital and needed a specific item and they absolutely came through for us. Thank you so much for going the extra mile to serve your customers!

Marie was very friendly and helpful!

It is always a pleasure to come and get my furniture here at Ashley’s. They always treat you like family. Excellent service.

Moses did an excellent job communicating the specials for Black Friday and providing us with the information we needed to make the right choice for our new sofa. He’s an asset to the company and we will be back to have him help us with future purchases.

Jorge is the best associate! My shopping experience was made easy and I was provided with great service ◡̈

Marie my salesperson was great. Love the customer service.

First time at Ashley’s and Alex made the experience great! She was knowledgeable and shared extra helpful information that helped us secure our purchase and insure it!! We came out within 30 minutes!! The experience was quick and easy!!! Thanks so much Alex!!! We will be back!!☺️

Marie was very helpful and super nice!

Thank you Angelica for helping us purchase our sofa and love seat. Thank you for being so helpful and patient with us we appreciate your friendly customer service and giving us time to think about our decision and also giving us many options to chose from.

Excellent customer service's from Marie sales person very professional and friendly

Marie was phenomenal to work with. Patient and kind.

Moses Rodriguez was an Amazing Salesperson at Ashley Visalia Store. I highly recommend him if you are looking to purchase new furniture!

Thank you for all your help!

(Translated by Google) Very good attention and good and friendly service. (Original) Muy buena atención y buen servicio y amable .

I love Karla’s customer service, she explained everything well to me and she gave me space to look around the store she was constantly checking one me without making me feel pressured. I will definitely go back and ask for her.

She's doing great and got us hooked

Great customer service and care

Alex was really helpful and really nice.

I wouldn’t buy any furniture unless it’s from Marie! Amazing customer service!

Marie was such an amazing helpful women today!! I will definitely be back because of her

Customer service was great! Manager price matched a couch from a different location. Everyone was helpful and kind.

aqesome service with marie

Salesman was very helpful. He gave us space and time to make a decision on the couches. I didn't feel pressured to make a purchase.

Ms Marie is amazing and compassionate through a rough time for my family!!! I'd give her a million stars if I was allowed

Karla did great!!

Marie really helped find the best mattresses within price range.

Marie Rebelo was wonderful to work with ! Will be back!

Too much!

Karla was Awesome

sales Manager was Top Drawer Service and Karla Teresa was Awsome as well ! WE LOVE ASHLEYS

Angelica Gomez was friendly & respectful a great sales experience.

Angelica Gomez was awesome. So was your manager Michael. Angelica was very knowledgeable and helpful. It was a pleasure working with her.

We bought a power reclining couch, from Visalia Ashley store about 5 weeks ago. Jorge Hernandez was our salesman, very knowledgeable, understood our need and helped us picking the right one. Delivery was on time, white glove service,friendly guys !! Whole family is loving this new recliner which has great back support..

Right when we walk in and we were looking around the store and we have one in mind from last time that we were in this store and I went to ask Moises if the piece was sold he checked it and give us a great services definitely coming back for more furniture and great pricing

Marie is fantastic. She is always positive and incredibly professional. She took the time to tour us around and answered all our questions. Definitely looking forward to shopping with her again. Make sure you look for Marie when Visiting the store. ☺️

Jorge was very helpful. Great experience

We ordered a table set and they only delivered the chairs. They keep on postponing the table every week. It’s been over a month from the expected delivery date and we still haven’t got a solid answer if they have the table. I’m better off going to the mountains and cutting a tree down and making one myself.

Hadnwhat we were looking for at a reasonable price. Salesperson knowledgeable, friendly and efficient.

Moses is the best! Always super helpful and has been there for all our furniture needs.

Wonderful sales staff not pushy and let us take our time to decide what we wanted to purchase, great customer service ask for Lucy

Wonderful help!

Marie rebelo I really recommend her she's an amazing sales person and human being she will take care of u.

Marie Rebelo was so sweet. Love her attitude and helping hand.

(Translated by Google) great Mickey (Original) great mikki

Very nice lady Marie and sales manager Michael were excellent people and I highly recommend Ashley because of these people.

Management exceeded my expectations!

sales Manager Michael Phelps exceeded our expectations. we will definitely be back ! bravo

Lucy was such a great help. We got the couch we saw online and fell in love. The price was just right!

Johan aand Michael helped us and they were very nice about the whole process and really just easy to talk to. Marie also helped throughout the process of purchasing she made it easy to understand and was patient and respectful with our decision. Overall it was a great experience and we would love to do more businesses with them.

sales Manager Michael Phelps hindered me and my wife for My Vietnam Sevice from 65 to 68 and got a great deal on a recliner for my 49 net ROOM ! we love ashleys

Outstanding service, Thankyou!

I wouldn’t recommend family friends or anyone to buy furniture from here! I purchased a table waited 2 weeks for delivery when the table was delivered it was damaged the whole corner was completely chipped off the delivery company wouldn’t take it they said I had to call Ashley furniture to have someone come out and see if it could be fixed just by looking at it that wasn’t possible so I had to send them pictures of the damage they said it wasn’t fixable so they arranged for another table waited another 2 weeks the delivery company called me the day before asking if it would be ok if they opened the box to inspect it for damage and that they would bubble wrap it I said yes please do please make sure to inspect all corners cause that’s where the damage was on the last one the 2nd table was delivered with damage also on the corner so I told them take the table back it’s damaged the delivery company said no there not taking the table I called Ashley furniture and spot directly to a manager at this point I’m on 4 weeks with 2 damaged tables delivered so i was about done! The manager said please let me make this right so I gave 1 more chance I waited 2 weeks even thought he said he would put in for delivery on the following week this table was delivered when it came this table was also damaged not as much as the other 2 so I called the store spoke with Micheal and he sent a tech out to fix the corner. Ashley furniture is supposedly known for having very nice furniture a customer shouldn’t have to deal with damaged furniture when furniture is purchased it should come in perfect condition! I have bought beds, couches, tables from Mor furniture and NEVER had a piece of furniture come damaged.

Awesome people at the store no complaints here,

Jorge was great help

Very great customer service and super friendly super attentive

The works are so nice

I'm thoroughly enjoying my new living room set from Ashley Homestore! The pullout sofa is stylish and incredibly comfortable - my son even raved about it during his visit. I highly recommend Ashley's Furniture for all your furniture needs. Excellent quality, beautiful designs, and comfortable pieces make them a top choice.

very helpful

Jorge got me taken care of quickly and without hassle .

MARIE WAS A GREAT HELP. VERY FRIENDLY AND KNOWLEDGEABLE

Easy to order at the store, but the mattress arrived a bout a month later than promised.

Well informed. Straight to the point. Didn’t feel harassed or pressured. Easy and fast !

Karla was great !! Thank you Ashley team

Don’t believe the sleep 90 days for free and or exchange. Neither Ashley nor tempurpedic honor that. I purchased a bed on August 18 2024 and paid I’ve 5,000 and was unhappy called Ashley within 3 days. I had to keep the bed and call back within 30 days. Called back several times to no avail and They said they would call me back system was down manager never called. It hasn’t been 90 days my back is worse and I’ve been battling pain since the delivery of bed. Horrible service. Zero stars Visalia Ashley! Zero stars tempurpedic.

I bought 2 brand new recliners that were on clearance. They are in great condition and very comfortable! Everyone was nice and very helpful!

Marie Very patience

I bought 2 yellow/gold couches. They were on sale for an unbelievable price (about $600 each). We had an issue with one of them coming damaged, but their repair person came to the house and fixed the issue within two days. I was pleasantly surprised with the level of service they provided with the issue. The couches we bought aren’t for longevity, but very nice for the price.

Had a wonderful experience with Marie, she was extremely kind and helpful. My wife and I are both grateful for her help and patience. This is our second time purchasing with her and I'm sure there will be many more.

Karla was great! She listened to what we were looking for and helped us find exactly what we needed & wanted! She was not pushy, she was very helpful and knowledgeable. I highly recommend going in to see her for any of your furniture needs.

Amazing experience at Ashley with Ms. Marie Rebelo. If you need furniture please ask for Ms Marie. The delivery guys were on time and were very professional, and careful with my new furniture . Great experience we will recommend and look nowhere else when we need furniture

Marie was an amazing help. She was patient and showed interest in getting us what we liked. I will always return and ask for Marie.

Lucy was friendly

Great job karla

Marie was awsomen in helping us

Great time Great help

Mikki was amazingly helpful and made my purchase not only pleasant and easy but she found amazing couches and dining furniture that I would not have found without her help. Thank you Mikki!!

Came in to look for beds, Karla welcomed us and helped us throughout our process in getting what we looked for. Thank you Karla for helping us get new furniture for our new home!

Great and personal

Very friendly.

Marie was amazing very kind and patient in assisting me in selecting recliner and mattress. I didn’t feel rushed or pressured to buy. Great customer service.

The service was amazing Marie helped us out a lot and was also patient with us

JORGE hernandez gave us Exelkent Service 👏 BRAVO

Staff are nice and approachable.

Very Helpful and I was in and out in a hurry

The sales managers have been so helpful with every step of the way! Huge thanks to Lucy for dealing with our incisiveness and helping us get exactly what we were looking for!

My partner and I were taken care by Karla throughout our whole experience. She was extremely patient, personable and gave an overall wonderful customer service to us. We left happy with a new bed set and desk!

Marie was amazing she helped me find just what I wanted and was very kind and fast throughout the experience!

Maria was an amazing help and we would happily refer our friends to purchase any new home furniture from her. She has the sweetest spirit and was so kind and accommodating. We are excited for our white glove delivery of our new dining set, bedroom set, and living room set!

Karla was friendly and very patient with me. I believe I got the best service possible. I highly recommend her !!

Marie was an excellent sale associate. She made us feel comfortable and helped us pick the best couches for our family. She showed us the pros of each couch we looked at and was fast with our purchase! Definitely recommend her to anyone wanting that comfort.

Marie and michael were really great and helped me out so much! I would deff come back!!

One of the worst stores I’ve had to deal with trying to arrange a delivery time. They just ran us around the block with terrible answering services, and the manager even gave us wrong numbers. Go elsewhere.

Johan was fantastic and really patient. He us know about the 5 year coverage. Everything went smoothly.

johan young man was very pleasant and assisted us with a New Sleeper and Sales Manager Michael Phelps was Awesome ! we Love. Ashley’s

I was helped out by marie and she was absolutely a gem . She got us taken care of FAST and EFFICIENTLY ! Shes truly the best

Miss Marie was so wonderful! She helped us out and was very kind.

Marie was very sweet and really helpful. What wonderful customer service and she had a lot of patience especially with kids.

Karla was amazing, helped us the whole way through!!!!! Thank you so much <3

Moses Rodriguez was great he was very attentive and helpful with all of the questions that we asked he had all the information and was very patient with me and my husband and very specific and detailed on all of the information on the mattress that we bought from him overall we had an enjoyable experience Moses was very helpful

Great service Jorge was great

I was so pleased with the staff at Ashley furniture my son has been wanting a nice comfortable couch for the living room since he loves being in the living room we purchased this couch and finally my son who has a illness can rest comfortably on our new couch and ottoman it’s great quality so soft thank you to Jose for making it happen for us and Mike Jose was very kind took time to address our needs because it was so important for me to find the best couch so mummy son could be comfortable and happy. Really answered all of my questions and was so patient and kind . I will be referring everyone I know to Ashley furniture here in Visalia I only get my furniture from Ashley’s and have nothing but the best things to say about my experience the family is so satisfied and glad to have had Jose and Mike help us we are so happy with our purchase god bless them and everyone at Ashley furniture thank you so much we appreciate your hard work and time and your dedication and just being so great to customers we are 100% happy and satisfied and thankful

Great service

Great service!

Lucy was amazing! She did such a great job!!! Come and get your furniture here at Ashleys. They have amazing help and make sure to ask for Lucy!!!

Sales representative Lucy was very friendly and helpful

Jorge was great with service and helping me with a warrant/credit. He helped me find a great clearance deal and made process smooth. Great customer service skills. Will refer others to Ashley.

Really appreciate the help of Karla from Ashley Visalia for her help for our purchase!

Karla was the best, she showed us everything we wanted to see. She was very patient with us and explained everything tonus.

Karla did outstanding even with our kids being wild

Michael & Lucy were very helpful! They have a variety of beautiful furniture. Hope to get my recliner in a couple of weeks!

Michael Phelps Sales Manager exceeded our expectations

Luis was our salesman and he did an amazing job at explaining everything to us! He help us furnish our new home at a great price!

Johan very friendly

Marie helped us and was such a sweetheart! Highly recommend having her help you with all your furniture needs! :)

Johan is a charming young man, he has a lot of patience and he helped us a lot trying to find furniture for our house. Thank you Johan

Everything went ok, I wish they could get better deals when buying more

Great fast at finding the correct items.. Great customer service very friendly..

Karla, is the best sells rep! She is patient and kind….and does her job with excellence!

Karla expertise was amazing very happy !

(Translated by Google) Johan was a person who always answered my questions in the correct way and with a lot of patience.. with education and quickly.. thank you for assisting us Johann.. (Original) Johan fue una persona que siempre respondio mis preguntas de la manera correcta y con mucha paciencia.. con education y rapides.. gracias por atendernos Johann..

Johan was very friendly, very helfpul and very patient.

I got helped by mikki during my mattress shopping she was super helpful!

Carla was fantastic! She was helpful, kind, informative, and not pushy. We had a great experience with her help!

store Manager Jose Barajas Exceeded our expectations in Visalia WE LOVE ASHLEYS

Michael Phelps sales manager exceeded our expectations!! He helped us load our furniture and made sure we were taken care of!!

Moses was great! Such a helpful knowledgeable associate!

Bought a beautiful 6 piece set from Ashely’s. Mikki was a great sells rep! Loved her energy and knowledge on the products.

Lucy and Mike was very helpful with what we were looking for very helpful

Loved working with Jorge:)

Jorge was an awesome salesperson! Got the bed delivered when I wanted!

Micki was great

Friendly and speedy

Luis was very helpful.

Marie is wonderful, helpful, and very kid. Zero pressure sales experience made this wonderful.

Marie was wonderful and patient, she helped us with all of our needs. Everything was smooth and easy. Thank you again. She has a very motivating spirit! I will go back just for Marie, she has excellent customer service skills and is very professional.

Had a really good experience when me and my boyfriend went to look for a mattress. Lucy helped us with finding the right mattress for us and even helped us in looking at frames as well. We found one that was on backorder online but they managed to have one for us to buy. She also help my MIL find and purchase some things too. I don't remember his name but her manger was also kind to us and made sure everything was going smoothly.

Johan was friendly

Micheal Philips was full of energy and enthusiasm and he sold us!!! We are definitely buying our furniture and bedding from here!

My Wife and I bought our first set of furniture from This Ashley’s, we had an amazing experience thanks to Marie, she was so kind, thoughtful, and helpful! What a rockstar!

All the people in Visalia so polite and professional, Great place to shop. Defianately be back to shop

My husband and I just moved to the area and we have been on the hunt for a bedroom set and breakfast nook/ table set. We decided to check out Ashley’s Furniture and so glad that we did. Right when we walked in, we were greeted by Marie who made this shopping experience wonderful. She was so helpful and so easy to talk to. She listened to all the questions we had and was very patient with us. It was truly one of the best retail experience I had and will be coming back in the future.I would highly recommend and all the staff there are top notch.

Johan was very friendly

Alex was of great help.

Great showroom, nice prices, and Luis Diaz Avila helped us tremendously in our visit. We've purchased here a few times and the service is always great. Highly recommend.

store Manager Jose Barajas very professional assisted us all along the way

Sales Manager Michael Phelps and New employee Johan Tello treated us like family Great Service we love ashleys

Aljandra was very professional and answered all my questions

Excellent service! Will be back for future furniture purchases.

sales Manager Michael Phelps was extremely helpful and Mikki is Awesome as well ! we LOVE ASHLEYS

Lucy was very friendly and helped with all my concerns, mike Phelps also helped

Luis did a fantastic job helping me find a couch… highly recommend him

Had the best experience at Ashley’s. Everyone was so kinda and Amazing!! Great Team members especially Moses & Karla, They helped and explained everything so well. Highly recommended purchasing here. If you plan a visit, please ask for them. You won’t regret it.

Excellent experience with our purchase. All thanks to Moses he really explained everything perfectly with no surprises. Please if you stop by the Visalia Store, ask for Moses.

Luis was very helpful and very friendly.

Marie was the sweetest sales associate and was so patient with us and our children as we asked all sorts of questions and helped us reconfigure couches to help us fit our space.

Probably the worst customer service I’ve ever experienced. Maybe the first time I have ever written a review. Sales person was sweet but gave blatantly wrong information about the product. At first, I thought their stuff looked stylish, but after a couple mins, my new sofa started feeling like it got up on the wrong side of the bed. They have about 1/4 of the stuffing needed. I have added my own pillows inside the cushions which make it tolerable. Couch was delivered damaged. They shipped a new part which was more damaged than the first. Classic. I called them so many times, I’m practically on a first-name basis with their hold music. Actually, in all seriousness nearly impossible to get them in the phone. Have to run the chat gauntlet every time. Severeal hours later you get through. You ask for help, they’re like, they will look into it and call back. Still have NEVER received a call on numerous occasions. I’m starting to think they should rebrand as Trashley Furniture. At least for Halloween, the couch springs creak like a haunted house. I’ve had enough of their chair-ades and table-d promises. Should be voted worst communication in the Valley. The only reason they have high reviews is the salesperson puts you in a higher social pressure situation at check out to submit a 5 star review. With their boss standing directly behind them. Shortly after this experience we also bought furniture at another store. Unfortunately, the other couch arrived more damaged the ASHamed furniture. However, the other company fixed the issue right away. The difference in service is sooo stark. I guess I will do another 3 hour chat session with Ashley to see if they can reschedule their tech for the 5th time.

MIKKI WAS FRIEN8

We highly recommend Luis Diaz! He took great care of what we needed. Was very informative and made sure we left happy with our purchase.

Luis was extremely professional and helped answer any questions we had.

Our salesperson Mikki is great!! Made us feel so comfortable and was very helpful.....amazing!!

Wonderful place to get some new furniture! Wonderful selection and the team is fantastic! Jorge Hernandez was knowledgeable and able to help us tremendously during our visit

Moses was awesome!

Mikki, was friendly

Marie. Great customer service

It was the easiest most pleasant experience my wife and I had with miss Marie. So sweet and helpful. Our go to next time we're furniture shopping.

Marie was the most pleasant and amazing person. It was a joy doing business with her.

Shopped around all day for a rug. Went to Ashley and found an amazing rug. Left and went to several stores to compare and ended up back at Ashley. Best price for a higher quality rug. I even looked online first for the exact rug and found it on some online vendors for more than Ashley’s price. Luis helped me there and he was very cool and friendly. Will definitely come back for a couch soon.

Angelica was super helpful and nice. The sales manager was great as well

Marie was wonderful! She has a heart of gold, and even brought great humor into the purchasing process. Thank you Marie for everything, you are wonderful, cannot wait to receive our sofa!

Mikki was absolutely wonderful and went above and beyond to help us find what we wanted. She set up our whole living room right there in the store with different pieces! Thank you Mikki!

SALES MANAGER MICHAEL PHELPS TREATED US SO WELL LIKE FAMILY, PROFESIONAL GREAT SERVICE.JORGE HERNANDEZ WAS GR8 ALSO 🤩

Best customer service by Luis Diaz!!

Amazing establishment. Moses really put his time and sweat into helping us make the right decision. He went above and beyond while helping us. We really appreciate the service that was given. It really helped us make the right purchase.

Karla assisted us and she was amazing. I am not one who enjoys shopping for furniture, but she found us exactly what we were looking for and for a wonderful price. We appreciated the customer service and the quality of furniture. Thank you so much Ashley Home Furniture!

Super helpful and patient with my indecisiveness.

Marie provided exceptional service to my mother in helping her select new furniture for her living room.

I had a great experience and Marie was very helpful and kind recommend to come back if you need furniture.

I had a great experience and Marie was very helpful and kind recommend to come back if you need furniture.

Thank you Alex for helping us today!

Karla was a great help, very friendly and helpful

Karla was very helpful!

Moses was an amazing salesman. He let us take our time to look around and was extremely knowledgeable about the furniture we were searching for. He has great customer service!

Luis is amazing

Luis was a big help!

Jorge was amazing he took care of us and patty was awesome as well!

Great service from Jose

Marie was very nice and helpful.

I recently had the pleasure of working with Marie at Ashley Furniture for the purchase of a new bed frame and mattress. Marie's level of professionalism and dedication to customer satisfaction was truly impressive. She guided me through the selection process with clear and thoughtful recommendations, making sure I felt confident in my choices. Her attentive and courteous service made the entire buying experience smooth and pleasant. I highly recommend Marie for anyone seeking top-notch assistance and a superior shopping experience.

I recently purchased a bed frame and mattress from Marie at Ashley Furniture, and I couldn't be more impressed. Marie's professionalism and expertise were evident from the moment I walked in. She provided exceptional service, offering valuable insights and ensuring I found exactly what I needed. Her attentiveness and knowledgeable approach made the entire experience seamless and enjoyable. I highly recommend Marie for anyone looking for outstanding customer service and a stress-free shopping experience.

Martha, Karla and Mike helped me better than any other furniture stores in town. Definitely come and get the great deals they have.

Had Luis help with my purchase today was a great experience

Moises was very nice and professional. Ask for him for your next purchase.

Great customer service

Nice people great customer service bought a bed and they helped with all the questions and concerns we had!

Marie Robelo she was very patient and very helpful and youthful . Please give her raise

Marie was very helpful & knowledgeable... enjoyed working with her

Marie was friendly

Luis was great help! Walked in n out with exactly what I needed.

(Translated by Google) Karla helped me, I highly recommend them. (Original) Karla me atendio muy les recomiendo

Karla was amazing and friendly when it came to purchasing a dining room table. She was very helpful with the buying process as well.

Staff really helped us and guided us.

It was a great experience

I had a wonderful experience with Carla, would buy again at Ashley's, they helped us buy what we needed!

Perfect service!

Karla was very kind, patient and super helpful. We were shopping at a lot of different retailers and she gave us the best experience. She was understanding to our wants and needs for our purchase.

Karla was very friendly and helpful in picking our new sectional.

Amazing customer service and helped us with anything we needed especially since we were first time customers. That just made our experience worth while.

sales Manager Michael Phelps treated me and daughter like queens . it was our 1st time visiting with Ashley Homestore , and it won’t be the Last! thank you Michael for outstanding service !

Mikki was friendly

We were helped by Luis, we purchased a table and a recliner, he was very kind and helpful.

Great services! Karla was the person who helped us and she was very attentive and helpful!

Great services!

Awesome pricing and customer service

(Translated by Google) Moisés was very friendly, knows the products very well, answered all our questions and offered solutions and ideas. Excellent treatment, very good experience. Excellent at explaining details and very honest. Awesome! (Original) Moisés fue muy amable , conoce muy bien los productos , contestó todas nuestras preguntas y ofreció soluciones e ideas . Excelente trato, muy buena experiencia . Excelente explicando detalles y muy honesto. Awesome !

Karla was friendly and helpful..good deal!

Great Service and Price , Karla was very helpful and nice

Marie was sweet

Marie Rebelo made our Ashley Furniture shopping experience a great one. She was so helpful, knowledgeable, and kind. She made the process of purchasing our dining room table easy and enjoyable. Thank you, Marie!

Wonderful Michael Phelps and Marie were the absolute best we could have had the opportunity to work with through our new sofa buying experience. Marie took her time helping us and walked through the variety of sofas and gave us great ideas for our home redesign. As veterans we deeply appreciate the support that Ashley's offers for military members. But mostly we appreciate the great service. Couldn't recommend this location more!

Angelica was amazing!

sales ManagerMichael Phelps sold us a beautiful living room set , Serviced and protected for 5 Wonderfull years ! We Love Ashley’s

Me and my mom were looking for furniture and Marie did a wonderful job on showing us all of their furniture and making us feel welcomed throughout the whole time. Thank you Marie!!!

Great service in Ashley Furniture Store Visalia CA. Luis Dias was able to assist us with great customer service. No rushing. He helped us in selecting the best for our home. Thank you Luis for giving us the best prices and for taking the time to explain in Spanish and English so we could understand all the details of our purchase. See you next time. The Hernandez

We were able to find a couch we really liked after many years without a couch. We were helped by Lucy who was very friendly and was even able to get us a discounted rate. Overall we were happy with the customer service and pricing for the quality.

sales Manager Michael Phelps made our shopping experience pleasant and I would definitely recommend Ashley’s Furniture in Visalia Aesome place to shop. Sales associate Moses Rodriguez walked me around and showed me everything and answered all of my questions.

SALES MGR MICAHAEL PHELPS TREATED US VERY WELL, and Moses Great Salman as well. WE LOVE ASHLEY'S. And Moses Rodriguez was the nicest, most helpful salesman I ever met. He was very helpful. Thank you Moses.

Luis at Ashley’s Visalia location did a great job answering our questions and getting us the best possible deal

Lucy was very helpful! Showed me all the furniture I was looking for.

Lucy helped us this after noon , and she is amazing in all ways !!!100%recommend

Alex was really helpful and made the process very simple and easy!

Alex was very helpful!! It was a very fast process! (:

Thank you so much Luis for helping us find our new table for our new home! We came in less than an hour before closing and he was so nice and helpful. We didn’t feel rushed at all! Again thank you! I’ll be back for my couches!

First time purchasing at Ashley’s furniture store, and it was a great experience with their customer service as well as Marie Showalter the one who helped us with everything thank you for your patience.

We continue to make major purchase because their customer service, price and quality are top notch.

Thank you Marie Rebelo!! It was a pleasure working with you.

Mikki was the best! So helpful and so kind and fun!

Amazing service! Karla was patient with us, as we took a long time to choose the right furniture.

Ashley store is my go to for all home furnishing needs! Karla was the associate who helped through the whole process! She’s patient and informative! Thank you!!!

Thanks for the awesome help Michael.

SALES MANAGER MICHAEL PHELPS AND MOSES TEATED US LIJE FAMIKY AND BOUGHT SOME NICE FURNITURE ON TIPPTY TOP !! WE LOVE ASHLEYS

sales Manger Michael Phelps treated us like kings , also Mose Was very helpful WE LOVE ASHLEYS FURNITURE HOMESTORE GREAT SERVIVE ALWAYZ

Marie was excellent ! She was very helpful during living room set purchasing!

This place is amazing!! The customer service was even better! Staff were very helpful and patient. We left out with everything we came in looking for. Highly recommend!

Angelica G., helped guide me around the showroom. I found items i loved, and she helped me finance everything. I left happy with my choices and grateful that i was not persuaded. That is great customer service!

Awesome customer service very helpful Angelica was also friendly and amazing got my new mattress thanks to her

Marie, a very sweet woman helped me and my fiancee out with getting a desk and a oversized chair. She was able to give us free delivery on our desk. I love how she is so soft spoken and how kind she was to us. She is the best.

The sales associate Michelle (mikki) took her time and really made my vision come true! I highly recommend her for all your furniture design needs!

Michele Kinner is an EXCELLENT sales associate! Great service, very friendly, and extremely professional! I would recommend her to family and friends!

I had a lot of help finding the right bed from Mikki

I recently visited Visalia Ashley looking for a mattress and I have to say, I was incredibly impressed by the service I received from Michele Kinner. She was immediately welcoming and approachable. She took the time to understand my needs and budget, then expertly guided me through the various options available. Her product knowledge was fantastic, she was able to answer all my questions about materials, construction, and functionality in a clear and concise way. I will not go to another person!

I had a lot of help choosing the right kind of sofa I wanted with Mikki. She is really kind and sweet and was great working with

Michele Kinner was very kind and offered me great servicio. I recommend going to Michele for your furniture needs.

Michelle Kinner is the absolute best. Her knowledge and expertise in design and comfort are unsurpassed. I am so grateful that she is available for customers at Ashley!

(Translated by Google) Michele Kinner was very kind to help me get the furniture, I am very grateful for the service. (Original) Michele Kinner fue muy amable por que me ayudó a conseguir los muebles estoy muy agradecida por el servicio

Michele Kinner at Ashley Futniture in Visalia, CA was awesome! She was very helpful and able to help me find what I needed within my budget. She was very friendly and ensured I got the best service possible.

Super fun that I went into Ashley and got helped my Mikki!! It’s not everyday you run into someone with the same name!💜 Mikki helped me find the sofa set I was trying to find online in store. Unfortunately it was too big for my space but definitely a fun personable experience. Ask for Mikki when you go in!

Alex was very helpful without being pushy, she gave us space when we needed and got us discounts.

Moses was very helpful and patient with me in deciding what I wanted for my living room.

Moses was super very helpful

Excellent Service. We contacted Lucy to get our Reclining Sofa. She helped us out with what we want. So was so kind and gave us the best deal. Highly recommend her for your purchases.

Bought a few sofas, tables, and chairs from Ashley Furniture everything was good at the store until delivery day. I was extremely disappointed with the delivery I paid extra for them to deliver to my house and set up. I made sure I asked prior if all items were going to be in original packaging in which they said yes. On the day of delivery Items were wrapped poorly, not protected well , and not in original packaging. So if you think you will be receiving a white glove delivery for paying extra that is not going to happen. Buyer beware on delivery fees. I included pictures of wrapping and how the sofas came in dirty.

Marie has been awesome .Very warm and knowledgeable .She treats us very well and makes our decision making easier .Total asset for the store .I would give a six stars if there's such thing.

Loved the customer service they offered and they sure have some good deals

Marie was very helpful with everything, as soon as we walked into the Ashley's store she greeted us. She went above and beyond with her service very sweet.

Maire and Michele helped my family and I choose a dinning table she was amazing knowledgeable professional extremely patient with us she maid the whole experience so much easier will definitely be coming back.

sales manager Michael Phelps and Lucy Garcia showed us all product and assisted us with Professionalism..actually we felt like family. wE went to two other stores but did not receive the selection and family atmosphere at Ashley's . WE LOVE ASHLEYS

Lucy is absolutely amazing! She gave me the best of deals ON TOP of deals! Her performance and personality was great! Great person overall! Thanks Lucy for my new mattress and bed frame!

Maire was our associate and it was beyond a blessing to meet her and have her help us choose a dining table and bunk beds for our boys she was extremely patient with us. Amazing experience

Excellent customer service. I was greeted immediately. Fast and friendly service while choosing a mattress. Was not pressured into making a sale. My sales rep Mikki was very helpful. Excellent experience.

Carla was SO very helpful and gave us an AMAZING deal! We will go back and visit her again for our home needs!

Mikki was very helpful and friendly. Very knowledgeable on mattresses which was a huge help to us in deciding on our bed!

Mickey was amazing. No pressure salesperson, and very knowledgeable in the whole store.

Ms. Marie & Michael Phelps are amazing. 5 star service. Highly recommend Ashley Furniture

Luis has been my go- to guy for furniture. Took care of me, my wants / needs and never made me feel like i had to get something i was unsure of. Definitely the best!