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Ashley Store Visalia, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Visalia, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Visalia, CA!
How to Find Us & When to Visit
The Shopping Experience at the Ashley Store in Visalia
Affordable Pricing, Quality, and Style in Visalia
Ashley Stores Give Back!
In-store offers
What our customers say
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Bad experience from the second we walked in the door. We wanted a bed frame for our daughter and found one we liked on the website. It said in stock, so we called the store to confirm. They said they had 3 in the store. We went a week later and the salesman treated us like idiots because "they've never had those bed frames in their store inventory. Only online where it would come from one of their warehouses." Whatever, we'll order it in store and have it delivered. That was a mistake. The frame for whatever reason is sold as two separate pieces. Something we didn't realize until we put together half of a bed frame, realized we were missing the other half and looked back at the order summary. The first piece made it fine, the other was nowhere to be found. We called support to see where the other piece was. They said it was on the way and to reach out again in 7 to 10 days if it hadn't arrived. 7 days pass, I'm rudely told that they have 3 days left to get it to our house (they have no idea where the piece is). The other 3 days go by and I call again. Surprise surprise, the package is lost. They then tell me it's my responsibility to reach out to the shipping company to resolve the issue. I was never provided tracking information outside of the order number and tracking on the Ashley website (which said it was delivered with the first part). I eventually find out the shipping number through FEDEX and open a case with them. They say they have no record of a package from Ashley. I reach back out to Ashley. They finally say they will ship another one after 2 weeks of having a half built bedframe laying around the house. Allegedly, a second one was shipped. 7 days go by. No shipping information is given. I reach back out to Ashley. The second package has been "lost". At this point I've had a half built bedframe sitting in my house for 3 weeks, and I just want to be done dealing with these people, so I request a refund. They claim that because the bedframe is 2 separate orders, they can only refund me for the part that wasn't delivered. I talked about getting the BBB involved and starting a chargeback with the card company. At this point a 3rd half bed frame is shipped which arrived in a record-breaking 2 days. It only took a total of 25 days for a complete frame to make the 60 mile trek from the warehouse to my house. Customer service throughout the whole process was rude and unhelpful. The salesman was clueless. We will not be visiting this Ashley again or probably any other Ashley.
Both Benny and Cruz were very helpful! Benny was very patient throughout the whole process of my purchase while Cruz made sure he accommodated my negotiation for my sectional. Customer service is exemplary!!!
Great experience at Ashley. Benny was very helpful. The whole team was awesome!
Let me start by saying that we did finally receive all of the components for the bed that we ordered. However, it took over 3 weeks to get the missing part and they provided horrific customer service in the meantime. This was a birthday gift for my granddaughter, and her gift did not arrive on time, at all. To be fair, the majority of the issues were with the call center that we were always directed to when trying to get answers. The bed was shipped in two parts. We received one part of the bed 2 days after we placed our order in the store. (We had to order it after calling the Visalia store and being told that they DID have the bed parts in stock. Nope.) The remaining piece was lost, and they blamed FedEx and would not try to make it right. We had to call nearly a dozen times to get the part, and they had no compunction to fix the issue. When I finally said I wanted a refund of BOTH parts, because the bed is unusable without both pieces, they refused to give me my money back for the piece that was delivered because “we don’t take returns”. Buyer beware. Thankfully the piece finally showed up. No tracking numbers were ever provided for the part that finally was delivered, and no emails were ever sent, even though they said they were. I will shop elsewhere.
Great service from Justin Allen!
I’m definitely an Ashley Furniture chic‼️ A huge thank you to Benny for his outstanding customer service in helping me select a beautiful white sectional—no pressure, just patience and honesty. I even upgraded my choice, and they didn’t charge me extra for the changes. Special thanks to Store Manager Michael Phelps, a man of faith, who not only shared encouraging words from the Bible but also dropped some helpful investing gems. It’s rare to have such a spiritually uplifting and financially wise shopping experience. I left with more than furniture—I left inspired!
Great all around service
Marie Rebel was amazing so helpful
Marie was such a joy to work with. I came in looking for a reclining chair and I’m always nervous to buy things. She showed me around, was very knowledgeable about all of my options. I left with a sectional and recliner! Would definitely come back in to work with her!
Wonderful service, attentive and focused on making me happy with my choice now and years to come. Highly recommend Ms. Marie!
Alex help us, she was very helpful and informative gave us the best deals.
All the staff I encountered were great...If I could adopt them, I would. Moses, my salesman, was tremendous, and Is a sci-fi fan! The world would be a better place if all furniture peeps were sci-fi fans! He worked miracles for me, as you might expect from Moses!! His manager was great too! I'll shop there again if I need furnishings before I die!
Great service!
Sales rep Moses was amazing, super helpful, and kind. We love Ashley’s and their selection of furniture.
I went into the Ashley's on Mooney Blvd a couple of days ago. I was instantly contacted by a salesman as soon as I walked through the door. I told him I was just looking around. I wanted to take my time and just look around the store... 5 minutes later... he was there again... I told him if I had any questions I would hit him up. I walked around about 7 more minutes and the original salesman AND the manager come over and was pressuring me some more.... I told him I would ask for help if I needed some.... I was pressured once more before I left the store... I just wanted to relax and look around... I was so angry when I left, I will never go back.
We had such a wonderful experience at Ashley's store in Visalia. Justin, Moses and Valerie were wonderful to us from begining to end. They were all so patient and friendly, we are thankful for them and all the help they gave us. Looking forward to working again with them in the future.
We had a great shopping experience with Karla. Karla was patient with us and very knowledgeable of their products. She helped answer a of our questions and made sure we got all of our needs met. She let us take our time and make our decision without pressuring us. We ended up ordering an entire living room set with tables. Shout out to Michael for helping us as well! Thank you!
Karla is a great and knowledgeable sales person. She was awesome and answered all our questions.
Great experience with Marie!
Awesome Service with Carla.
Holy cow they went above and beyond helping my mother with furniture and prices and delivery. She is in seventh Heaven everyone at Ashley’s is amazing. I wish I can give more stars.
Sales associate Lucy was very helpful, friendly, and made sure we got the best deal for our sectional purchase. Would recommend this location!
We had a wonderful experience at Ashley in Visalia. We look forward to premium delivery and setup.
Marie was amazing! She didn’t try to upsell us or make us feel pressured to buy anything. She was informative and had lots of knowledge to help us find the perfect mattress. She has great customer service!!
Armando was the store rep that assisted me and my mom today as we shopped around for a couch for my nephew. I dont like sale reps to follow or nag me as I check out furniture. Armando was very polite, knowledgeable and respectful of our space. We ended up buying a sofa for my nephew and Armando got us a great deal. Keep up the good work. Thanks Armando
Marie Rebelo very sweet lady.I was very pleased with her customer service..
(Translated by Google) Marie rebel (Original) Marie rebelo
Service with Justin was fantastic. He was helpful and I felt comfortable shopping for all I needed and the price was great!
Marie and Benny were wonderful sales partners. Very helpful and great customer service. Will definitely keep shopping for our furniture needs at Ashley’s. Highly recommended Marie to assist anyone when shopping at Ashley’s.
Very friendly people gave us a good price very appreciated
Very professional young man. Really helpful.
Marie was Very helpful 😃 would highly recommend.
Marie was terrific! She listened to what we wanted, and took us straight to the electric recliner of our dreams! This leather chair has a footrest that extends, adjustable lumbar support, and headrest that fits my husband to a tee. It even has a cordless charging port for his phone and two storage compartments in the arm rests. We already had an Ashley credit card so the paperwork was wrapped up in no time. Michael Phelps, the store manager, personally helped us load up our purchase, and then we were on our way!
Came in for a new mattress and Justin the mattress expert was very friendly and helpful. Had a great experience.
Excellent service
Customer service was exceptional! Benny and Marie were very friendly and knowledgeable regarding the merchandise I inquired about. They matched priced items and I received extra discounts. Great experience shopping at Ashley furniture.
Marie did a great job helping my wife and I get a dining table and chair set! We spent all day shopping around Visalia and Ashley store has hands down the best customer experience and products!
Marie was exceptional. She took care of us and helped us take care of everything we needed. Quick and easy and a great discount.
Good service quality furniture
We had a wonderful experience at Ashley Furniture in Visalia! They had a wide selection of great couch sets/sectionals. We were greeted by Marie, and she was an absolute delight to work with! She was SO helpful, knowledgeable, sweet, and overall just a very special lady!! We ordered our sectional and Marie made sure everything was exactly how we wanted it and it was a quick process, which we appreciated. We will definitely return for any future furniture needs and recommend Ashley (and Marie!) to our family and friends as well :)
I was greeted right away and told Justin A what I was looking for. He showed me several options. He wasn't pushy. He was very helpful and professional. I was hoping to have my sofa for mother's Day weekend, but the delivery people were not working on that Saturday. I work through the week. Looking forward to taking a nap on my new couch.
Had a great experience especially with Moses, gave us a really good deal and had great service. He helped us find exactly what we wanted to make us happy. Would recommend.
Bought a sofa sleeper and recliner in April 2023. Just tried to use sofa sleeper and it won’t go back in! I called for warranty and I was told the 1 year warranty has passed so she said to “call a local handyman.” Are you kidding me! I remember the couch labels saying “lifetime warranty.” I will never buy Ashley again!!!!!
Marie was a fantastic saleswoman.. She was very sweet and so helpful. She deserves a bonus.. 🤗
Marie was very helpful, very response and assisted me very well and helped me buy my funiture!
I had an excellent experience at Ashley Furniture thanks to Armando Salazar and his Manager. Both of them went above and beyond to provide amazing customer service. They were knowledgeable, attentive, and truly made the process easy and enjoyable! Highly recommend asking for Armondo if you visit— you’ll be in great hands!
Justin did a great job!!!
We shopped here Saturday for several hours and asked alot of questions our sales person Justin Allen was very patient and his courtesy was outstanding. Answered all our questions and showed us many different options. The experience was very pleasant. Needless to say we came back Tuesday and made the purchase would have been back Monday but he was off that day. Very well done Justin Allen. And Thank you.
Placed an order for a sectional, and it was delivered to my partner's ex husband's address. After we had confirmed our address multiple times, as well as on the receipt. They were able to fix our problem, but I don't appreciate you guys putting us in this situation. The manager here was pushy, their reviews are inflated, because he comes up and positions you to give a 5 star review. None of our experiences here have been "hassle free" , only pleasant interaction was with our saleswoman Marie. She's an absolute gem, and nothing was her fault. If you want a good deal, at the cost of your sanity, go here. Otherwise, I'd recommend spending the extra money and just going to lazyboy.
Went in looking for a couch and Justin was very informative and helpful. He showed different fabrics and layouts of couches. If visiting ask for Justin he was great!
I had a good sales experience with Angela Gomez . She’s a sales person and asset to the sales team ! I was just why I was charged the Porterville tax rate instead of Visalia’s rate ?
We had a pressure free, amazing experience working with Jorge at Ashley Furniture in Visalia. I would highly recommend requesting Jorge for your furniture needs. He gave us all the options available in the store as well as online and all the payment options. Jorge was thorough, personable and made the process simple and fun.
Great customer service and amazing prices so happy with my new sofa set thank you Alex for all the help! This is my go to furniture spot.
Great Service
Salesman Michael Phelps was great to work with, he has great patience and is very knowledgeable. He was great with my elderly mother. We spent hours looking at furniture and he was very understanding and informative. We will return!
They have a variety of furniture to choose from I definitely recommend Jorge he was the best salesman
Jorge was great!
Nice associates, clean, knowledgeable.
Marie is so professional on sales really sweet friendly highly recommend
Marie is so sweet and very kind!
My fiancé and I purchased a new mattress today and Marie was our Sales person. The service was absolutely stellar she was knowledge
Mikki @Visalia was awesome 👌. I would recommend her anytime!
Great experience. Got a 6 piece dining set at an affordable price. There is alot of variety and prices for our needs.
Karla is awesome. Very knowledgeable and super easy to deal with. Thanks Karla…
Ashley's was so easy to work with no pressure and helped with any questions we had.
I recently purchased a couch from Karla made the entire experience smooth and enjoyable. She was knowledgeable, patient, and helped me find the perfect piece without any pressure. Her professionalism and friendly attitude made the process easy, and I truly appreciate her help. If you’re shopping for furniture, I highly recommend asking for Karla!
Jorge was a great salesman! He went over and above to get us the best deal on our bedroom furniture!
Marie was the best associate, took her time and made sure we left happy and excited for our new living room set. I would shop again
Great customer service! Found exactly what we came there for.
Everyone was very kind and concerned that I get my mattress as soon as possible. Thank you so much for your help with my request.
Very friendly and professional. The manager was knowledgeable and gave me all the information I needed for the delivery. He made the purchase extremely easy and informative. Top notch. I'd definitely recommend Ashley to my friends.
Great place to shop for couches and beds! I’m so happy with the great selection and service. Thank you so much Marie!!!!
Very good sales person. Very helpful
Alex was very helpful and friendly!
Thanks Marie for your help, Ashley has been wonderful for us!
Great service! Marie was amazing, very respectful and helpful!
We were assisted by their sales manager, Michael Phelps. Great guy, took his time with us, very much understandood what we were looking for, and we were able to purchase some awesome pieces of furniture for our home. I highly recommended purchasing at this Ashley's location.
Phenomenal customer service made everything simple and easy.
Great service very helpful thanks to Moses and Michael Phelps for all their help !!
Michael Phelps gave great service
Karla T. did an awesome job getting us into the furniture we wanted at an affordable price. Highly recommend her. Thank you Karla!
Karla was wonderful and helpful. She made everything seamless. Will be back again!!
Marie and sales manager Michael Phelps , they did a great job helping us out buying what we wanted , there where very friendly , very courteous, and very professional, they did a great effort helping us out and we get what we were looking, thanks so much to both of you!!
Karla was very helpful throughout the whole process!
Karla was amazing, friendly, quick and pleasant. Thanks for your help 👍🏻😊
Awesome customer service and a very friendly customer staff!!
Karla was amazing! Very helpful and knowledgeable. Super friendly and patient. I highly recommend Ashley’s and their team in Visalia.
Karla was so much help!
Luis and Karla were so helpful and gave us outstanding service. Delivery was very good and fast! Great experience and we will be back!
Moses was very attractive and awesome to work. Would recommend him and Ashley's to anyone
Marie was super helpful and kind along with manager Michel Phelps! I got a great deal on my dinning set thanks to both of them!
Jorge good service
Marie was amazing! 10/10 service ask for her
Super friendly and knowledgeable
They have a guy named Micheal Phelps ( not the swimmer), mannnn that boy can sell you some furniture. I walked in because I left my phone from a previous visit and this man right here ended up convincing me I needed to buy 10 recliners. Top notch customer service!!!
Karla made the experience well worth it! I will be coming back for more purchase. Ashley has a Great Trusted Advisor. I came back for more purchases and got some of the best deals with Karla. They treat you like family here. I definitely recommend folks to come out and check out their amazing deals.
Karla was amazing and helpful and helped us find our dream bedroom set!
Really great service
Moses was wonderful he took the time to look over all of the furniture we purchased and he saved us a little money and I really did appreciate how he took the extra step to do this
Big thank you to Johan for our purchase today at Ashley furniture did a great job!!
Very nice people,an great deals.
We were very happy with the process of purchasing a recliner from Alex at the Visalia Ashley store
To the Visalia Store, your employees CARLA AND JOHAN were TOP ASSOCIATES IN MY BOOK. They were so helpful and NOT PUSHY. THANK YOU CARLA AND JOHAN.!!!!
Marie is a good lady and a good salesperson I enjoyed my shopping experience there.
Great customer service. Karla was really friendly and helpful.
Service manager Michael Phelps found my wife’s wallet that we accidentally left on one of the sofas as we walked around the store. He walked around the store looking for us and returned it. We appreciated the effort so much that we bought a sectional.
Excellent service and very knowledgeable personnel. Personnel go the extra mile to make sure the customer leaves happy. Highly recommend this store to everyone.
Marie R was awesome! Excellent customer service.
sales Manager Michael Phelps was outstanding service . We love Ashley’s
Alex treated us so well ! we love Ashley's ❤️
Quick and easy purchase!
Marie Rebelo was very knowledgeable and caring. Made the process smooth and easy. Thank you Marie !
Mrs Marie was very helpful!! We purchased exactly what we came in for.
Maria Rebelo was great person took very good care of me and my family love shoping at ashley
Marie is delightful! Highly recommended!
We went looking for area carpet. We found the carpet and also bought a dining table. Mickiey was a great help.
Marie was our salesperson. Outstanding professional and friendly associate. We will definitely be back to buy a dinning room set. Thank you Marie you are an inspiration.
My experience was excellent. Marie was so helpful and patient. She never tried to push any items on me but was attentive to my style needs. Everyone, including the manager, were friendly and courteous. We will definitely continue to shop with Ashley.
Alex was amazing
Purchase experience of course to get the sell is great till……. After all delivered not so great, I went in the next day to get an exchange, they said they will create a case and follow up , which turns out NOTHING was done not a case in they system no exchange notes just left waiting in the dark.
Had a great experience, Marie was very helpful as soon as we walked in. Definitely will be coming here again. So happy with our purchase.
What a shame, just walked out disappointed, no one greeted us, or helped us, every employee looked away and walked away without a care in the world. Some just sat down and others pretended to be “busy”. I found a lovely piece but decided not to purchase due to the lack of costumer service. Since when do we customers have to beg a business to be helped?
Moses was very helpful. He wasn't pushing me to buy anything but answered any questions asked.
Really great experience, Moses and Marie R were amazing and very helpful. Marie R was respectful and ensured all the paperwork was done correctly, which I appreciated.
Michael Phelps Treated us like family Highly recommend
Angie greeted us when we walked in and listened to what we were interested in. She handed us over to Marie who was also excellent, knowledgeable and provided an incredible customer service experience! Thank you!
Very nice experience shopping for a couch at Ashley Homestore. I was helped by a respectful knowledgeable young man named John. He knew exactly what I was looking for and the color! Got it ordered for me and I was on my way!😀
Had a great experience at Ashley’s home store. Marie helped me and I would not buy furniture from anyone else except her. she was so conscientious and professional, and made sure that I tried everything and looked at everything in detail.
When they said customer service is our goal they really mean it, Marie Rebelo went above and beyond on helping us with our purchase if you go and want to buy something look for Marie.
Angelica was very professional, Patient, and very Friendly with us. We are very pleased with her total ability of being able to explain everything in detail to Us
Marie & Jose were such an amazing and wonderful help tonight. I walked in needing a mattress and ended up with that and a pillow. Very sweet people. No hassle. Marie helped me with hunting down a perfect mattress for my back. I appreciate both of them so much! Thank you!
My sales person Alejandra was nice and very helpful! I am very pleased with my purchase!
Karla was very helpful!
Had a very good experience at Ashley’s in Visalia. Very nice and kind.
Marie did a great job helping us find what we wanted. The couches are beautiful ! Thank you
Angelica was great and answered all may questions.
Marie helped us find the perfect modular couch! Thank you so much for your help!
Karla has been incredibly helpful with our purchase! Extremely happy with the customer service she provided for us
We had an excellent experience at Ashley’s Furniture, thanks to Alex Clark! She was professional, friendly, and never made us feel pressured. Alex struck the perfect balance of being available to answer questions while giving us space to browse, which made us feel completely at ease. Her approach made us so comfortable that we ended up making a large purchase the same day. We’re thrilled with our decision and grateful for her outstanding service. Thank you, Alex!
We had the best customer from Marie Rebelo, she was attentive, helpful, kind, informative, and made our shopping experience enjoyable. Definitely will be coming back to her!
Marie from Ashley’s has been amazing by to work with! She has the experience, patience, and definitely the interior design that I know a lot of us need and appreciate. Thank you to her manager Jose for giving me an awesome deal and making sure my brother had the best experience by introducing Marie to us. Thank you Ashley for always helping the community with providing great service and awesome furniture!
Marie at Ashley's Furniture Store located in Visalia on Mooney Blvd is THEE PERSON to go to and make ALL your Furniture Dreams come true! Jose the manager is also making Furniture Goals happen!!! I will be back!!!
Great customer service! Fast transaction.
Very pleased with my visit, Karla did an amazing job meeting all our needs. She went above and beyond to make sure we got what we needed.
This store had exactly what I needed, The sales Rep was super Amazing. She was patient and answered all my questions. Her name is Marie Rebelo . Absolutely one of the nicest people I met in my search of 9 furniture stores. She was very helpful and professional. If you’re looking for good quality furniture and outstanding assistance, this is the store to go to. Stop by and ask for Marie, you will be glad you did! Thank you again Marie for your help. Have a Blessed New Year!!
I am so glad we stopped here. I don't live in Visalia but looked online to see what furniture stores were here. We ended up getting a recliner. Marie was our sales associate and she was very nice and helpful. Our recliner will be delivered in a few weeks! I will be going back there!
Alex was great!
(Translated by Google) Very good customer service from Mr Jorge Hernández from the Visalia CA store. He is very kind!! Very good seller!! He took great care of us! (Original) Muy buen servicio al cliente el Sr Jorge Hernández de la tienda de Visalia CA . es muy amable!! Muy buen vendedor!! Nos atendió súper bien!
The manager greeted me when I arrived and help me through the whole process I got a beautiful piece of furniture at wonderful price. .
Carla at Ashley’s was absolutely great helping us find the perfect color recliner to go with our couch. And found the best way for us to get approved. We were definitely pleased with our purchase. I would highly recommend her to help you with your purchases.
Moses was amazing and very patient as me and the wife had a hard time deciding between 3 different sofas. Highly recommend.
Karla was a great help and helpful.
I definitely recommend ashley furniture, ask for Karla she provided excellent customer service.
Miss Marie wwa the best sales Advisor I have ever had to help me. She was theoual, answered all my questions and help me make the correct decision for a mattress.
Marie is a great person who helped us with our furniture experience! Would recommend services from her in the future!!
Excellent customer service! Marie did an amazing job guiding us and making the process smooth! She was attentive and very respectful. Will definitely look forward to coming back here for future purchases!
Karla greeted us at the door, answered all our questions, super sweet and so professional!! She’s the best!!! Thank you Karla, you are amazing!!!
Thank for your friendly service; so appreciated!
Jorge was great! From the moment we walked in he was courteous and made us feel comfortable through the whole process. I love shopping at Ashley, always my first stop.
Marie was very kind and helpful. She helped me over the phone and in store.
Marie. R - Was easy to work with and didn’t waste any time.
Thanks to Jorge's help we found everything we needed and couldn't be happier.
Marie was so sweet and helpful.
Great customer service! Marie was excellent!
Awesome job super friendly Marie Rebelo
Marie was awesome
Marie was so helpful and took great care of our purchase. Will definitely be back soon
Marie was very nice and helpful with everything we needed
Alex did an amazing job helping me was very open and honest about the products sold!
Mikki is a really attentive and knowledgeable associate. We went from just browsing and nearly walking out to finding furniture we fell in love with and exactly what we were looking for due to her expertise.
Lucy did a great job helping us.
Delivery was great! Both guys were timely, kind, and professional.
I would like to share that Marie was amazing. She helped us with what we needed, took the time to explain things, and did not rush us. She was great with our little kids. We definitely will ask for her next time when we purchase more furniture.
Michael P. And the staff at Ashley in Visalia helped me so much. My husband was coming home from the hospital and needed a specific item and they absolutely came through for us. Thank you so much for going the extra mile to serve your customers!
Marie was very friendly and helpful!
It is always a pleasure to come and get my furniture here at Ashley’s. They always treat you like family. Excellent service.
Moses did an excellent job communicating the specials for Black Friday and providing us with the information we needed to make the right choice for our new sofa. He’s an asset to the company and we will be back to have him help us with future purchases.
Jorge is the best associate! My shopping experience was made easy and I was provided with great service ◡̈
Marie my salesperson was great. Love the customer service.
First time at Ashley’s and Alex made the experience great! She was knowledgeable and shared extra helpful information that helped us secure our purchase and insure it!! We came out within 30 minutes!! The experience was quick and easy!!! Thanks so much Alex!!! We will be back!!☺️
Marie was very helpful and super nice!
Thank you Angelica for helping us purchase our sofa and love seat. Thank you for being so helpful and patient with us we appreciate your friendly customer service and giving us time to think about our decision and also giving us many options to chose from.
Excellent customer service's from Marie sales person very professional and friendly
Marie was phenomenal to work with. Patient and kind.
Moses Rodriguez was an Amazing Salesperson at Ashley Visalia Store. I highly recommend him if you are looking to purchase new furniture!
Thank you for all your help!
(Translated by Google) Very good attention and good and friendly service. (Original) Muy buena atención y buen servicio y amable .
I love Karla’s customer service, she explained everything well to me and she gave me space to look around the store she was constantly checking one me without making me feel pressured. I will definitely go back and ask for her.
She's doing great and got us hooked
Great customer service and care
Alex was really helpful and really nice.
I wouldn’t buy any furniture unless it’s from Marie! Amazing customer service!
Marie was such an amazing helpful women today!! I will definitely be back because of her
Customer service was great! Manager price matched a couch from a different location. Everyone was helpful and kind.
aqesome service with marie
We had a great experience purchasing a dining table here at Ashley’s. Marie and Angelica were especially nice and so helpful. We were so pleased with their customer service and we will purchase from them again in the future.
Salesman was very helpful. He gave us space and time to make a decision on the couches. I didn't feel pressured to make a purchase.
Ms Marie is amazing and compassionate through a rough time for my family!!! I'd give her a million stars if I was allowed
Karla did great!!
Marie really helped find the best mattresses within price range.
Marie Rebelo was wonderful to work with ! Will be back!
Too much!
Karla was Awesome
sales Manager was Top Drawer Service and Karla Teresa was Awsome as well ! WE LOVE ASHLEYS
Angelica Gomez was friendly & respectful a great sales experience.
Angelica Gomez was awesome. So was your manager Michael. Angelica was very knowledgeable and helpful. It was a pleasure working with her.
We bought a power reclining couch, from Visalia Ashley store about 5 weeks ago. Jorge Hernandez was our salesman, very knowledgeable, understood our need and helped us picking the right one. Delivery was on time, white glove service,friendly guys !! Whole family is loving this new recliner which has great back support..
Right when we walk in and we were looking around the store and we have one in mind from last time that we were in this store and I went to ask Moises if the piece was sold he checked it and give us a great services definitely coming back for more furniture and great pricing
Marie is fantastic. She is always positive and incredibly professional. She took the time to tour us around and answered all our questions. Definitely looking forward to shopping with her again. Make sure you look for Marie when Visiting the store. ☺️
Jorge was very helpful. Great experience
We ordered a table set and they only delivered the chairs. They keep on postponing the table every week. It’s been over a month from the expected delivery date and we still haven’t got a solid answer if they have the table. I’m better off going to the mountains and cutting a tree down and making one myself.
Hadnwhat we were looking for at a reasonable price. Salesperson knowledgeable, friendly and efficient.
Moses is the best! Always super helpful and has been there for all our furniture needs.
Wonderful sales staff not pushy and let us take our time to decide what we wanted to purchase, great customer service ask for Lucy
Wonderful help!
Marie rebelo I really recommend her she's an amazing sales person and human being she will take care of u.
Marie Rebelo was so sweet. Love her attitude and helping hand.
(Translated by Google) great Mickey (Original) great mikki
Very nice lady Marie and sales manager Michael were excellent people and I highly recommend Ashley because of these people.
Management exceeded my expectations!
sales Manager Michael Phelps exceeded our expectations. we will definitely be back ! bravo
Lucy was such a great help. We got the couch we saw online and fell in love. The price was just right!
Johan aand Michael helped us and they were very nice about the whole process and really just easy to talk to. Marie also helped throughout the process of purchasing she made it easy to understand and was patient and respectful with our decision. Overall it was a great experience and we would love to do more businesses with them.
sales Manager Michael Phelps hindered me and my wife for My Vietnam Sevice from 65 to 68 and got a great deal on a recliner for my 49 net ROOM ! we love ashleys
Outstanding service, Thankyou!
I wouldn’t recommend family friends or anyone to buy furniture from here! I purchased a table waited 2 weeks for delivery when the table was delivered it was damaged the whole corner was completely chipped off the delivery company wouldn’t take it they said I had to call Ashley furniture to have someone come out and see if it could be fixed just by looking at it that wasn’t possible so I had to send them pictures of the damage they said it wasn’t fixable so they arranged for another table waited another 2 weeks the delivery company called me the day before asking if it would be ok if they opened the box to inspect it for damage and that they would bubble wrap it I said yes please do please make sure to inspect all corners cause that’s where the damage was on the last one the 2nd table was delivered with damage also on the corner so I told them take the table back it’s damaged the delivery company said no there not taking the table I called Ashley furniture and spot directly to a manager at this point I’m on 4 weeks with 2 damaged tables delivered so i was about done! The manager said please let me make this right so I gave 1 more chance I waited 2 weeks even thought he said he would put in for delivery on the following week this table was delivered when it came this table was also damaged not as much as the other 2 so I called the store spoke with Micheal and he sent a tech out to fix the corner. Ashley furniture is supposedly known for having very nice furniture a customer shouldn’t have to deal with damaged furniture when furniture is purchased it should come in perfect condition! I have bought beds, couches, tables from Mor furniture and NEVER had a piece of furniture come damaged.
Awesome people at the store no complaints here,
Jorge was great help
Very great customer service and super friendly super attentive
The works are so nice
I'm thoroughly enjoying my new living room set from Ashley Homestore! The pullout sofa is stylish and incredibly comfortable - my son even raved about it during his visit. I highly recommend Ashley's Furniture for all your furniture needs. Excellent quality, beautiful designs, and comfortable pieces make them a top choice.
very helpful
Jorge got me taken care of quickly and without hassle .
MARIE WAS A GREAT HELP. VERY FRIENDLY AND KNOWLEDGEABLE
Easy to order at the store, but the mattress arrived a bout a month later than promised.
Well informed. Straight to the point. Didn’t feel harassed or pressured. Easy and fast !
Karla was great !! Thank you Ashley team
Don’t believe the sleep 90 days for free and or exchange. Neither Ashley nor tempurpedic honor that. I purchased a bed on August 18 2024 and paid I’ve 5,000 and was unhappy called Ashley within 3 days. I had to keep the bed and call back within 30 days. Called back several times to no avail and They said they would call me back system was down manager never called. It hasn’t been 90 days my back is worse and I’ve been battling pain since the delivery of bed. Horrible service. Zero stars Visalia Ashley! Zero stars tempurpedic.
I bought 2 brand new recliners that were on clearance. They are in great condition and very comfortable! Everyone was nice and very helpful!
Marie Very patience
I bought 2 yellow/gold couches. They were on sale for an unbelievable price (about $600 each). We had an issue with one of them coming damaged, but their repair person came to the house and fixed the issue within two days. I was pleasantly surprised with the level of service they provided with the issue. The couches we bought aren’t for longevity, but very nice for the price.
Had a wonderful experience with Marie, she was extremely kind and helpful. My wife and I are both grateful for her help and patience. This is our second time purchasing with her and I'm sure there will be many more.
Karla was great! She listened to what we were looking for and helped us find exactly what we needed & wanted! She was not pushy, she was very helpful and knowledgeable. I highly recommend going in to see her for any of your furniture needs.
Amazing experience at Ashley with Ms. Marie Rebelo. If you need furniture please ask for Ms Marie. The delivery guys were on time and were very professional, and careful with my new furniture . Great experience we will recommend and look nowhere else when we need furniture
Marie was an amazing help. She was patient and showed interest in getting us what we liked. I will always return and ask for Marie.
Lucy was friendly
Great job karla
Marie was awsomen in helping us
Great time Great help
Mikki was amazingly helpful and made my purchase not only pleasant and easy but she found amazing couches and dining furniture that I would not have found without her help. Thank you Mikki!!
Came in to look for beds, Karla welcomed us and helped us throughout our process in getting what we looked for. Thank you Karla for helping us get new furniture for our new home!
Great and personal
Very friendly.
Marie was amazing very kind and patient in assisting me in selecting recliner and mattress. I didn’t feel rushed or pressured to buy. Great customer service.
The service was amazing Marie helped us out a lot and was also patient with us
JORGE hernandez gave us Exelkent Service 👏 BRAVO
Staff are nice and approachable.
Very Helpful and I was in and out in a hurry
The sales managers have been so helpful with every step of the way! Huge thanks to Lucy for dealing with our incisiveness and helping us get exactly what we were looking for!
My partner and I were taken care by Karla throughout our whole experience. She was extremely patient, personable and gave an overall wonderful customer service to us. We left happy with a new bed set and desk!
Marie was amazing she helped me find just what I wanted and was very kind and fast throughout the experience!
Maria was an amazing help and we would happily refer our friends to purchase any new home furniture from her. She has the sweetest spirit and was so kind and accommodating. We are excited for our white glove delivery of our new dining set, bedroom set, and living room set!
Karla was friendly and very patient with me. I believe I got the best service possible. I highly recommend her !!
Marie was an excellent sale associate. She made us feel comfortable and helped us pick the best couches for our family. She showed us the pros of each couch we looked at and was fast with our purchase! Definitely recommend her to anyone wanting that comfort.
Marie and michael were really great and helped me out so much! I would deff come back!!
One of the worst stores I’ve had to deal with trying to arrange a delivery time. They just ran us around the block with terrible answering services, and the manager even gave us wrong numbers. Go elsewhere.
Johan was fantastic and really patient. He us know about the 5 year coverage. Everything went smoothly.
johan young man was very pleasant and assisted us with a New Sleeper and Sales Manager Michael Phelps was Awesome ! we Love. Ashley’s
I was helped out by marie and she was absolutely a gem . She got us taken care of FAST and EFFICIENTLY ! Shes truly the best
Miss Marie was so wonderful! She helped us out and was very kind.
Marie was very sweet and really helpful. What wonderful customer service and she had a lot of patience especially with kids.
Karla was amazing, helped us the whole way through!!!!! Thank you so much <3
Moses Rodriguez was great he was very attentive and helpful with all of the questions that we asked he had all the information and was very patient with me and my husband and very specific and detailed on all of the information on the mattress that we bought from him overall we had an enjoyable experience Moses was very helpful
Great service Jorge was great
I was so pleased with the staff at Ashley furniture my son has been wanting a nice comfortable couch for the living room since he loves being in the living room we purchased this couch and finally my son who has a illness can rest comfortably on our new couch and ottoman it’s great quality so soft thank you to Jose for making it happen for us and Mike Jose was very kind took time to address our needs because it was so important for me to find the best couch so mummy son could be comfortable and happy. Really answered all of my questions and was so patient and kind . I will be referring everyone I know to Ashley furniture here in Visalia I only get my furniture from Ashley’s and have nothing but the best things to say about my experience the family is so satisfied and glad to have had Jose and Mike help us we are so happy with our purchase god bless them and everyone at Ashley furniture thank you so much we appreciate your hard work and time and your dedication and just being so great to customers we are 100% happy and satisfied and thankful
Great service
Great service!
Lucy was amazing! She did such a great job!!! Come and get your furniture here at Ashleys. They have amazing help and make sure to ask for Lucy!!!
Sales representative Lucy was very friendly and helpful
Jorge was great with service and helping me with a warrant/credit. He helped me find a great clearance deal and made process smooth. Great customer service skills. Will refer others to Ashley.
Really appreciate the help of Karla from Ashley Visalia for her help for our purchase!
Karla was the best, she showed us everything we wanted to see. She was very patient with us and explained everything tonus.
Karla did outstanding even with our kids being wild
Michael & Lucy were very helpful! They have a variety of beautiful furniture. Hope to get my recliner in a couple of weeks!
Michael Phelps Sales Manager exceeded our expectations
Luis was our salesman and he did an amazing job at explaining everything to us! He help us furnish our new home at a great price!
Johan very friendly
Marie helped us and was such a sweetheart! Highly recommend having her help you with all your furniture needs! :)
Johan is a charming young man, he has a lot of patience and he helped us a lot trying to find furniture for our house. Thank you Johan
Everything went ok, I wish they could get better deals when buying more
Great fast at finding the correct items.. Great customer service very friendly..
Karla, is the best sells rep! She is patient and kind….and does her job with excellence!
Karla expertise was amazing very happy !
(Translated by Google) Johan was a person who always answered my questions in the correct way and with a lot of patience.. with education and quickly.. thank you for assisting us Johann.. (Original) Johan fue una persona que siempre respondio mis preguntas de la manera correcta y con mucha paciencia.. con education y rapides.. gracias por atendernos Johann..
Johan was very friendly, very helfpul and very patient.
I got helped by mikki during my mattress shopping she was super helpful!
Carla was fantastic! She was helpful, kind, informative, and not pushy. We had a great experience with her help!
store Manager Jose Barajas Exceeded our expectations in Visalia WE LOVE ASHLEYS
Michael Phelps sales manager exceeded our expectations!! He helped us load our furniture and made sure we were taken care of!!
Moses was great! Such a helpful knowledgeable associate!
Bought a beautiful 6 piece set from Ashely’s. Mikki was a great sells rep! Loved her energy and knowledge on the products.
Lucy and Mike was very helpful with what we were looking for very helpful
Loved working with Jorge:)
Jorge was an awesome salesperson! Got the bed delivered when I wanted!
Micki was great
Friendly and speedy
Luis was very helpful.
Marie is wonderful, helpful, and very kid. Zero pressure sales experience made this wonderful.
Marie was wonderful and patient, she helped us with all of our needs. Everything was smooth and easy. Thank you again. She has a very motivating spirit! I will go back just for Marie, she has excellent customer service skills and is very professional.
Had a really good experience when me and my boyfriend went to look for a mattress. Lucy helped us with finding the right mattress for us and even helped us in looking at frames as well. We found one that was on backorder online but they managed to have one for us to buy. She also help my MIL find and purchase some things too. I don't remember his name but her manger was also kind to us and made sure everything was going smoothly.
Johan was friendly
Micheal Philips was full of energy and enthusiasm and he sold us!!! We are definitely buying our furniture and bedding from here!
My Wife and I bought our first set of furniture from This Ashley’s, we had an amazing experience thanks to Marie, she was so kind, thoughtful, and helpful! What a rockstar!
All the people in Visalia so polite and professional, Great place to shop. Defianately be back to shop
My husband and I just moved to the area and we have been on the hunt for a bedroom set and breakfast nook/ table set. We decided to check out Ashley’s Furniture and so glad that we did. Right when we walked in, we were greeted by Marie who made this shopping experience wonderful. She was so helpful and so easy to talk to. She listened to all the questions we had and was very patient with us. It was truly one of the best retail experience I had and will be coming back in the future.I would highly recommend and all the staff there are top notch.
Johan was very friendly
Alex was of great help.
Great showroom, nice prices, and Luis Diaz Avila helped us tremendously in our visit. We've purchased here a few times and the service is always great. Highly recommend.
store Manager Jose Barajas very professional assisted us all along the way
Sales Manager Michael Phelps and New employee Johan Tello treated us like family Great Service we love ashleys
Aljandra was very professional and answered all my questions
Excellent service! Will be back for future furniture purchases.
sales Manager Michael Phelps was extremely helpful and Mikki is Awesome as well ! we LOVE ASHLEYS
Lucy was very friendly and helped with all my concerns, mike Phelps also helped
Luis did a fantastic job helping me find a couch… highly recommend him
Had the best experience at Ashley’s. Everyone was so kinda and Amazing!! Great Team members especially Moses & Karla, They helped and explained everything so well. Highly recommended purchasing here. If you plan a visit, please ask for them. You won’t regret it.
Excellent experience with our purchase. All thanks to Moses he really explained everything perfectly with no surprises. Please if you stop by the Visalia Store, ask for Moses.
Luis was very helpful and very friendly.
Marie was the sweetest sales associate and was so patient with us and our children as we asked all sorts of questions and helped us reconfigure couches to help us fit our space.
Probably the worst customer service I’ve ever experienced. Maybe the first time I have ever written a review. Sales person was sweet but gave blatantly wrong information about the product. At first, I thought their stuff looked stylish, but after a couple mins, my new sofa started feeling like it got up on the wrong side of the bed. They have about 1/4 of the stuffing needed. I have added my own pillows inside the cushions which make it tolerable. Couch was delivered damaged. They shipped a new part which was more damaged than the first. Classic. I called them so many times, I’m practically on a first-name basis with their hold music. Actually, in all seriousness nearly impossible to get them in the phone. Have to run the chat gauntlet every time. Severeal hours later you get through. You ask for help, they’re like, they will look into it and call back. Still have NEVER received a call on numerous occasions. I’m starting to think they should rebrand as Trashley Furniture. At least for Halloween, the couch springs creak like a haunted house. I’ve had enough of their chair-ades and table-d promises. Should be voted worst communication in the Valley. The only reason they have high reviews is the salesperson puts you in a higher social pressure situation at check out to submit a 5 star review. With their boss standing directly behind them. Shortly after this experience we also bought furniture at another store. Unfortunately, the other couch arrived more damaged the ASHamed furniture. However, the other company fixed the issue right away. The difference in service is sooo stark. I guess I will do another 3 hour chat session with Ashley to see if they can reschedule their tech for the 5th time.
MIKKI WAS FRIEN8
We highly recommend Luis Diaz! He took great care of what we needed. Was very informative and made sure we left happy with our purchase.
Luis was extremely professional and helped answer any questions we had.
Our salesperson Mikki is great!! Made us feel so comfortable and was very helpful.....amazing!!
Wonderful place to get some new furniture! Wonderful selection and the team is fantastic! Jorge Hernandez was knowledgeable and able to help us tremendously during our visit
Moses was awesome!
Mikki, was friendly
Marie. Great customer service
It was the easiest most pleasant experience my wife and I had with miss Marie. So sweet and helpful. Our go to next time we're furniture shopping.
Marie was the most pleasant and amazing person. It was a joy doing business with her.
Shopped around all day for a rug. Went to Ashley and found an amazing rug. Left and went to several stores to compare and ended up back at Ashley. Best price for a higher quality rug. I even looked online first for the exact rug and found it on some online vendors for more than Ashley’s price. Luis helped me there and he was very cool and friendly. Will definitely come back for a couch soon.
Angelica was super helpful and nice. The sales manager was great as well
Marie was wonderful! She has a heart of gold, and even brought great humor into the purchasing process. Thank you Marie for everything, you are wonderful, cannot wait to receive our sofa!
Mikki was absolutely wonderful and went above and beyond to help us find what we wanted. She set up our whole living room right there in the store with different pieces! Thank you Mikki!
SALES MANAGER MICHAEL PHELPS TREATED US SO WELL LIKE FAMILY, PROFESIONAL GREAT SERVICE.JORGE HERNANDEZ WAS GR8 ALSO 🤩
Best customer service by Luis Diaz!!
Amazing establishment. Moses really put his time and sweat into helping us make the right decision. He went above and beyond while helping us. We really appreciate the service that was given. It really helped us make the right purchase.
Karla assisted us and she was amazing. I am not one who enjoys shopping for furniture, but she found us exactly what we were looking for and for a wonderful price. We appreciated the customer service and the quality of furniture. Thank you so much Ashley Home Furniture!
Super helpful and patient with my indecisiveness.
Marie provided exceptional service to my mother in helping her select new furniture for her living room.
I had a great experience and Marie was very helpful and kind recommend to come back if you need furniture.
I had a great experience and Marie was very helpful and kind recommend to come back if you need furniture.
Thank you Alex for helping us today!
Karla was a great help, very friendly and helpful
Karla was very helpful!
Moses was an amazing salesman. He let us take our time to look around and was extremely knowledgeable about the furniture we were searching for. He has great customer service!
Luis is amazing
Luis was a big help!
Jorge was amazing he took care of us and patty was awesome as well!
Great service from Jose
Marie was very nice and helpful.
I recently had the pleasure of working with Marie at Ashley Furniture for the purchase of a new bed frame and mattress. Marie's level of professionalism and dedication to customer satisfaction was truly impressive. She guided me through the selection process with clear and thoughtful recommendations, making sure I felt confident in my choices. Her attentive and courteous service made the entire buying experience smooth and pleasant. I highly recommend Marie for anyone seeking top-notch assistance and a superior shopping experience.
I recently purchased a bed frame and mattress from Marie at Ashley Furniture, and I couldn't be more impressed. Marie's professionalism and expertise were evident from the moment I walked in. She provided exceptional service, offering valuable insights and ensuring I found exactly what I needed. Her attentiveness and knowledgeable approach made the entire experience seamless and enjoyable. I highly recommend Marie for anyone looking for outstanding customer service and a stress-free shopping experience.
Martha, Karla and Mike helped me better than any other furniture stores in town. Definitely come and get the great deals they have.
Had Luis help with my purchase today was a great experience
Moises was very nice and professional. Ask for him for your next purchase.
Great customer service
Nice people great customer service bought a bed and they helped with all the questions and concerns we had!
Marie Robelo she was very patient and very helpful and youthful . Please give her raise
Marie was very helpful & knowledgeable... enjoyed working with her
Marie was friendly
Luis was great help! Walked in n out with exactly what I needed.
(Translated by Google) Karla helped me, I highly recommend them. (Original) Karla me atendio muy les recomiendo
Karla was amazing and friendly when it came to purchasing a dining room table. She was very helpful with the buying process as well.
Staff really helped us and guided us.
It was a great experience
I had a wonderful experience with Carla, would buy again at Ashley's, they helped us buy what we needed!
Perfect service!
Karla was very kind, patient and super helpful. We were shopping at a lot of different retailers and she gave us the best experience. She was understanding to our wants and needs for our purchase.
Karla was very friendly and helpful in picking our new sectional.
Amazing customer service and helped us with anything we needed especially since we were first time customers. That just made our experience worth while.
sales Manager Michael Phelps treated me and daughter like queens . it was our 1st time visiting with Ashley Homestore , and it won’t be the Last! thank you Michael for outstanding service !
Mikki was friendly
We were helped by Luis, we purchased a table and a recliner, he was very kind and helpful.
Great services! Karla was the person who helped us and she was very attentive and helpful!
Great services!
Awesome pricing and customer service
(Translated by Google) Moisés was very friendly, knows the products very well, answered all our questions and offered solutions and ideas. Excellent treatment, very good experience. Excellent at explaining details and very honest. Awesome! (Original) Moisés fue muy amable , conoce muy bien los productos , contestó todas nuestras preguntas y ofreció soluciones e ideas . Excelente trato, muy buena experiencia . Excelente explicando detalles y muy honesto. Awesome !
Karla was friendly and helpful..good deal!
Great Service and Price , Karla was very helpful and nice
Marie was sweet
Marie Rebelo made our Ashley Furniture shopping experience a great one. She was so helpful, knowledgeable, and kind. She made the process of purchasing our dining room table easy and enjoyable. Thank you, Marie!
Wonderful Michael Phelps and Marie were the absolute best we could have had the opportunity to work with through our new sofa buying experience. Marie took her time helping us and walked through the variety of sofas and gave us great ideas for our home redesign. As veterans we deeply appreciate the support that Ashley's offers for military members. But mostly we appreciate the great service. Couldn't recommend this location more!
Angelica was amazing!
sales ManagerMichael Phelps sold us a beautiful living room set , Serviced and protected for 5 Wonderfull years ! We Love Ashley’s
Me and my mom were looking for furniture and Marie did a wonderful job on showing us all of their furniture and making us feel welcomed throughout the whole time. Thank you Marie!!!
Great service in Ashley Furniture Store Visalia CA. Luis Dias was able to assist us with great customer service. No rushing. He helped us in selecting the best for our home. Thank you Luis for giving us the best prices and for taking the time to explain in Spanish and English so we could understand all the details of our purchase. See you next time. The Hernandez
We were able to find a couch we really liked after many years without a couch. We were helped by Lucy who was very friendly and was even able to get us a discounted rate. Overall we were happy with the customer service and pricing for the quality.
sales Manager Michael Phelps made our shopping experience pleasant and I would definitely recommend Ashley’s Furniture in Visalia Aesome place to shop. Sales associate Moses Rodriguez walked me around and showed me everything and answered all of my questions.
SALES MGR MICAHAEL PHELPS TREATED US VERY WELL, and Moses Great Salman as well. WE LOVE ASHLEY'S. And Moses Rodriguez was the nicest, most helpful salesman I ever met. He was very helpful. Thank you Moses.
Luis at Ashley’s Visalia location did a great job answering our questions and getting us the best possible deal
Lucy was very helpful! Showed me all the furniture I was looking for.
Lucy helped us this after noon , and she is amazing in all ways !!!100%recommend
Alex was really helpful and made the process very simple and easy!
Alex was very helpful!! It was a very fast process! (:
Thank you so much Luis for helping us find our new table for our new home! We came in less than an hour before closing and he was so nice and helpful. We didn’t feel rushed at all! Again thank you! I’ll be back for my couches!
First time purchasing at Ashley’s furniture store, and it was a great experience with their customer service as well as Marie Showalter the one who helped us with everything thank you for your patience.
We continue to make major purchase because their customer service, price and quality are top notch.
Thank you Marie Rebelo!! It was a pleasure working with you.
Mikki was the best! So helpful and so kind and fun!
Amazing service! Karla was patient with us, as we took a long time to choose the right furniture.
Ashley store is my go to for all home furnishing needs! Karla was the associate who helped through the whole process! She’s patient and informative! Thank you!!!
Thanks for the awesome help Michael.
SALES MANAGER MICHAEL PHELPS AND MOSES TEATED US LIJE FAMIKY AND BOUGHT SOME NICE FURNITURE ON TIPPTY TOP !! WE LOVE ASHLEYS
sales Manger Michael Phelps treated us like kings , also Mose Was very helpful WE LOVE ASHLEYS FURNITURE HOMESTORE GREAT SERVIVE ALWAYZ
Marie was excellent ! She was very helpful during living room set purchasing!
This place is amazing!! The customer service was even better! Staff were very helpful and patient. We left out with everything we came in looking for. Highly recommend!
Angelica G., helped guide me around the showroom. I found items i loved, and she helped me finance everything. I left happy with my choices and grateful that i was not persuaded. That is great customer service!
Awesome customer service very helpful Angelica was also friendly and amazing got my new mattress thanks to her
Marie, a very sweet woman helped me and my fiancee out with getting a desk and a oversized chair. She was able to give us free delivery on our desk. I love how she is so soft spoken and how kind she was to us. She is the best.
The sales associate Michelle (mikki) took her time and really made my vision come true! I highly recommend her for all your furniture design needs!
Michele Kinner is an EXCELLENT sales associate! Great service, very friendly, and extremely professional! I would recommend her to family and friends!
I had a lot of help finding the right bed from Mikki
I recently visited Visalia Ashley looking for a mattress and I have to say, I was incredibly impressed by the service I received from Michele Kinner. She was immediately welcoming and approachable. She took the time to understand my needs and budget, then expertly guided me through the various options available. Her product knowledge was fantastic, she was able to answer all my questions about materials, construction, and functionality in a clear and concise way. I will not go to another person!
I had a lot of help choosing the right kind of sofa I wanted with Mikki. She is really kind and sweet and was great working with
Michele Kinner was very kind and offered me great servicio. I recommend going to Michele for your furniture needs.
Michelle Kinner is the absolute best. Her knowledge and expertise in design and comfort are unsurpassed. I am so grateful that she is available for customers at Ashley!
(Translated by Google) Michele Kinner was very kind to help me get the furniture, I am very grateful for the service. (Original) Michele Kinner fue muy amable por que me ayudó a conseguir los muebles estoy muy agradecida por el servicio
Michele Kinner at Ashley Futniture in Visalia, CA was awesome! She was very helpful and able to help me find what I needed within my budget. She was very friendly and ensured I got the best service possible.
Super fun that I went into Ashley and got helped my Mikki!! It’s not everyday you run into someone with the same name!💜 Mikki helped me find the sofa set I was trying to find online in store. Unfortunately it was too big for my space but definitely a fun personable experience. Ask for Mikki when you go in!
Alex was very helpful without being pushy, she gave us space when we needed and got us discounts.
Moses was very helpful and patient with me in deciding what I wanted for my living room.
Moses was super very helpful
Excellent Service. We contacted Lucy to get our Reclining Sofa. She helped us out with what we want. So was so kind and gave us the best deal. Highly recommend her for your purchases.
Bought a few sofas, tables, and chairs from Ashley Furniture everything was good at the store until delivery day. I was extremely disappointed with the delivery I paid extra for them to deliver to my house and set up. I made sure I asked prior if all items were going to be in original packaging in which they said yes. On the day of delivery Items were wrapped poorly, not protected well , and not in original packaging. So if you think you will be receiving a white glove delivery for paying extra that is not going to happen. Buyer beware on delivery fees. I included pictures of wrapping and how the sofas came in dirty.
Marie has been awesome .Very warm and knowledgeable .She treats us very well and makes our decision making easier .Total asset for the store .I would give a six stars if there's such thing.
Loved the customer service they offered and they sure have some good deals
Marie was very helpful with everything, as soon as we walked into the Ashley's store she greeted us. She went above and beyond with her service very sweet.
Maire and Michele helped my family and I choose a dinning table she was amazing knowledgeable professional extremely patient with us she maid the whole experience so much easier will definitely be coming back.
sales manager Michael Phelps and Lucy Garcia showed us all product and assisted us with Professionalism..actually we felt like family. wE went to two other stores but did not receive the selection and family atmosphere at Ashley's . WE LOVE ASHLEYS
Lucy is absolutely amazing! She gave me the best of deals ON TOP of deals! Her performance and personality was great! Great person overall! Thanks Lucy for my new mattress and bed frame!
Maire was our associate and it was beyond a blessing to meet her and have her help us choose a dining table and bunk beds for our boys she was extremely patient with us. Amazing experience
Excellent customer service. I was greeted immediately. Fast and friendly service while choosing a mattress. Was not pressured into making a sale. My sales rep Mikki was very helpful. Excellent experience.
Carla was SO very helpful and gave us an AMAZING deal! We will go back and visit her again for our home needs!
Mikki was very helpful and friendly. Very knowledgeable on mattresses which was a huge help to us in deciding on our bed!
Mickey was amazing. No pressure salesperson, and very knowledgeable in the whole store.
Ms. Marie & Michael Phelps are amazing. 5 star service. Highly recommend Ashley Furniture
Luis has been my go- to guy for furniture. Took care of me, my wants / needs and never made me feel like i had to get something i was unsure of. Definitely the best!
Deeply recommend shopping at Ashley look for Luis he’s a great helpful guy he will definitely get you what you need, had a great experience shopping here thanks to Luis. We’ll definitely be back.
Just finished shopping here! Totally recommend! Great help especially Luis, very helpful man and very kind.
It was really great and Mikki had a really great and fun personality!
Got to look at all the new furniture and mikki was very helpful in our search for new furniture
My partner and I had a experience
Mike Phelps and Alex were amazing. Extremely knowledgeable and helpful they went above and beyond to help us out. Best place for furniture in town.
Awesome customer service with Mikki!!! She went above and beyond with every detail from living room and dining sets to rugs and decor for our home! Thank you for the visuals not just pointing furniture out but she actually was moving and picking out styles to help us!! Thanks again Mikki
If you’re buying furniture you need to see Karla at Ashley furniture in Visalia. I couldn’t make up my mind and Karla was so patient and took the time to help me find exactly what I was looking for at a reasonable price. I left the store happy and confident with my purchase!
Moses Rodriguez was awesome he didn’t pressure us on any thin and answers all of our questions and concerns.
Amanda was fabulous - knowledgeable, friendly and perky!!!!
Moses was amazing and helped with ABSOLUTELY everything! 10/10
We had a great experience shopping at Ashley. Customer service was awesome! Luis went above and beyond to help us! We will definitely be back!
Only been in here for a minute so I couldn't tell you prices and service as much as I liked to .
Angelica was very helpful and professional in helping us find our new dining table set !
Luis helped us out both times we’ve been in the store and hooked us up with a great deal on our personalized power sectional. 10/10 experience! Will definitely be coming back for future purchases.
First time purchasing here. Great service and great prices. Thanks Marie!
Mikki was very helpful and attentive with us ! 😊
Luis is my favorite person here at Ashley’s. This man went out of his way for my family to get what we needed. Honest, friendly, courteous, best service I’ve had in a while furniture shopping. Thanks is Luis.
Amanda was amazing! Very helpful, friendly and just over all showed us great customer service. We definitely made a purchase because of her great help. We’re excited to be once again shopping at Ashley’s. Thank you Amanda!!
Super friendly very helpful and patient
Great service!!! And amazing prices.
Purchased new bedroom set & mattress. Great customer service by Karla & Michael. Quality furniture!!!
Karla was very helpful. We purchased a bedroom set with her help
Moses was AMAZING!!! I came twice and both times he was more than helpful, made great suggestions and had the BEST taste! I will def be coming back for future furnishing purchases. If you come here, ask for Moses!!!
Process was great. Alejandra was the team member that helped with my purchase and got me a super good deal. Picking up my new sectional from the warehouse today as I don’t want to wait for the 3 week delivery time.
Karla and Lucy were super helpful. Answering our questions.
Bought a outdoor patio table, Moses and Jose were real helpful, they priced match and gave me a great deal.
Amanda was very friendly!
Thank you Karla for all your help! Best customer service! Best furniture store in town! Come to Karla!!
Luis was excellent! A Gentlmen... A pleasure to work with...
Marie was better than friendly... patient and helpful with selection of bed...
Nice and very helpful
Very nice and helpful
Marie was very nice and helpful.
Great customer service. Appreciate the outcome of my order.
(Translated by Google) Luis Diaz treated us very well, thank you (Original) Luis diaz nos atendio muy bien gracias
Marie was the best. I appreciate her professionalism and integrity.
Luis was great help. He guided us through everything
Marie you are amazing! Thank you so much for all of your help. You are so sweet and respectful. She is the only reason why I bought my furniture at Ashley’s. Ask for her you won’t regret it. The manager Michael Phelps was also very helpful. Thank you for the amazing customer service to both of you. 10/10 recommend.
(Translated by Google) Karla Excellent help, kindness and patience He answered all my questions and helped me with all the steps of my purchase. Thank you very much Karla (Original) Karla Excelente ayuda,amabilidad y paciencia Respondió todas mis preguntas y me ayudó con todos los pasos mi compra Muchas gracias Karla
Moses was so great. He showed me all the different options of mattresses and bases for what I was looking for. I recommend asking for him when coming in!
Karla was EXTREMELY helpful when buying my first ever bed set. I was full of questions and was worried I would annoy her but she was genuinely very helpful and made the process very very easy and reassured me that everything would go through smoothly. Would and will come back soon!
SALES MANAGER MICHAEL PHELPS WAS AQESOME HELPED ME WITH MY NEEDS , AS WELL AMANDA M. WE love Ashley's ❤️
Very fast nice and easy purchase experience
Walk into Ashley's furniture looking for a new bedroom set and we were greeted by Marie. Not really looking into buying today but Maries kindness and sales approach was what sold us into buying we were also able to save some money on our purchase. Thanks to Marie and management.
Had a great customer service experience. Knowledgeable and helpful. Thanks to Luis.
I recently had the pleasure of visiting Ashley’s furniture and I must say, it exceeded all my expectations. The offer of 0 down and 0 interest immediately caught my attention, but it was the exceptional customer service that truly made my experience memorable. From the moment I walked in, I was greeted warmly by knowledgeable staff who were eager to assist me without being pushy. They took the time to understand my needs and preferences, guiding me through their vast selection of furniture with patience and expertise. Marie Jose and Michael were an amazing help! What impressed me the most, however, was the level of care and attention to detail demonstrated by the staff. They went above and beyond to ensure that I was completely satisfied with my purchase, even offering helpful suggestions on how to style my new pieces in my home. Overall, my experience at was nothing short of exceptional. Between the unbeatable financing options and outstanding customer service, I wouldn't hesitate to recommend this store to anyone in search of quality furniture at affordable prices.
Today was the first time my husband and I have been in this store and the sales representative Marie was beyond helpful to us. She was so nice and cares deeply for the customers. She is the reason why we will definitely come back for more furniture options for our house.
Lucy was friendly and helped us so much! Thank you!!
Karla did really good service. Also she helped us fine our dream table Thank you Karla
karla helped me find everything i needed and provided good service 10/10 will be coming back
Karla provided great customer service thank you!! Jose Barajas the manager did an awesome job speaking to customers and being kind.
came in on a service issue and Sales Manager Michael Phelps and Deanna Muñoz were able to solve my issue to where I am fully satisfied also bought a chair from Mikki she was friendly as well I love Ashley’s
Walked into Ashely’s looking for a mirror and was greeted by Lucy with her world class customer service. She was very helpful and knowledgeable about all products and services. I didn’t get the mirror but walked out with something better, a fantastic mattress, a beautiful bed set, pillows and a wonderful shopping experience. She did everything in her power to make sure everything worked out for me and my wife. If you go to Ashely’s make sure to ask for Lucy!
Visited with Amanda and Marie and both were super helpful and made us feel very at ease and made the whole expirence wonderful
(Translated by Google) Today Luis treated us kindly Asia, we had excellent service (Original) Hoy Luis nos tuvo un trato emable Asia nosotros exelente servicio
The process was super easy and loved everything i got. Alex was very helpful, knowledgeable and great attitude. Definitely recommend them 100%.
Luis was very helpful and friendly. Store manager was eager to help, even close to closing time!
My husband and I had a wonderful experience at the Ashley furniture store in Visalia. The trusted advisor Mr. Jorge Hernandez was very helpful, friendly and professional, he made us feel comfortable and confident that we were pleased with our choice. We will definitely be back and we highly recommend the Visalia, Ca. Ashley Furniture store. Thank you so much Mr. Jorge Hernandez!
Jorge was extremely informative and helpful. You can tell he knows what he’s talking about and makes sure you’re purchasing something you will truly be happy with!
Found exactly what I wanted, Jorge was excellent and answered all my questions and concerns.
Marie was very nice and knowledgeable and helped us pick out the best options for us. Two bed sets and a mattress. Funny and very sweet!! Would come back. It’s also our 2nd time back to Ashley they haven’t lets us down.
From beginning to end, excellent. Awesome notifications, delivered on time, perfect!
Thanks to Marie and Jorge for helping me to do my shopping in my bed, it's a great experience, good job guys
I love Ashley’s Furniture!!
Great experience, appreciated Marie and her help was outstanding. Michael was a great resource and was able to fill our needs. Definitely recommend coming here.
Lucy was great to work with. She helped out very much
Marie was super helpful, patient and went above and beyond to entertain our two year old and make the shopping experience a great one rather than an anxious and nerve racking mess. This was the best experience by far from a tired mom that’s been shopping around for 2 months.
My first time in the store, and definitely not my last. We were greeted by Marie, and she was beyond helpful, professional, courteous and very knowledgeable on every product we questioned about. I highly approve of giving this store your time to look around, and you will recieve some of the best service I've experienced from a sales person on a sales floor.
I spoke with Alex on the phone and she was able to get us a better deal in store than online. When we arrived, Luis was there to help us and he did great getting us the bed frame and selecting rugs too. Overall really good experience and saved us some money.
Luis Diaz was very helpful and had great customer service! Thank you for helping me out
Had an excellent overall experience. Sales Associate Alex C. was very helpful and knowledgeable. The two gentlemen who delivered the furniture set it up how I wanted and it took no time at all. Appreciated that with delivery I didn’t have to do a thing, they even took the trash with them. Thank you!
Marie helped me find the perfect sofa with a price within our budget. Super helpful & kind. Would recommend asking for her!
Luis Diaz was very helpful, respectful and supportive, and patient to our needs. Thank you Luis Diaz.
Thank you to Luis for all the help!
The store has everything we are looking for. The manger is very nice and accommodating. Most of all the sales associate Marie is very helpful and professional. She was very patient in showing us all the ones we asked and answers all questions we had. We definitely recommend this furniture shop to all.
Marie, was such a delight. Absolutely wonderful experience. Would definitely be making more purchases in the near future.
Marie was so sweet and informative, it was our first time in but not our last. Very good deals .
Alex Clark was awesome! She went above and beyond to get me the best deal possible!! I am recommending her to my friends and family!
Very pleased with my purchase from this location. Right when we walked in we were greeted. The salesperson at the front asked if we were looking for someone specific, which we told him, yes. I had been researching furniture for months. The only dining set my husband and I could agree on was the Isanti collection. I asked if he had it in the store, they did and it was right in front. Right when I saw it, I knew I wanted it. We looked around the store for awhile but ultimately did not find anything else. Moses was the salesperson at the front, he found us at the back of the store, and helped us get financed, and finalized everything for us. He gave us a lot of information, he was so sweet and helpful. I have had bad experiences from sales people in furniture stores, this was definitely far from that. The set came when they said it would and the guy who put it together, did so quickly, and was also very nice. Very pleasant experience and will be buying from this store in the future.
I am writing to express my sincere gratitude for the outstanding service provided by Marie at Ashley Homestore. Her dedication, knowledge, and commitment to ensuring a positive customer experience truly stood out during our recent visit. From the moment we stepped into the store, Marie greeted us with a warm smile and genuine enthusiasm. She took the time to understand our needs, preferences, and budget constraints. Her patience and attentiveness made us feel valued as customers. Marie’s expertise in furniture selection was evident as she guided us through various options. She listened carefully to our requirements and offered insightful recommendations. Her attention to detail and willingness to explore different styles and materials helped us find the perfect pieces for our home. What impressed us most was Marie’s problem-solving skills. When we encountered a minor issue with delivery scheduling, she proactively addressed it, ensuring a seamless process. Her effective communication and follow-up made the entire experience stress-free. In addition to her professional competence, Marie’s kindness and empathy left a lasting impression. She genuinely cared about our satisfaction and went above and beyond to exceed our expectations. Her personalized approach made us feel like valued clients rather than just another sale. Marie is an asset to your team, and I believe her exceptional service deserves recognition. Please convey our heartfelt thanks to her and acknowledge her outstanding contributions. Thank you for employing such dedicated individuals who make a difference in customers’ lives. We look forward to recommending your store to friends and family based on our positive experience with Marie.
Marie was very helpful and friendly.
Last year we purchased a pair of sofas. We were hesitating and on the fence when Moses the floor sales associate assured us that if we weren't happy with the sofas we could swap them out. He explained that before 1 years we could get the exact sofas replaced or apply the funds to another style if it weren't available. Not a return, but a swap. That made us feel confident in the choice. Fast Forward to a month before the 1 year mark. I called the store to use the swap. The sofas looked horrible because of a design issue. Although we were told before purchasing that the sofa could be machine washed, the cushions had ZERO liner. So the loose filling ALL had to be removed. And when it was removed of course lost any shape it had. My flat beautiful cushions now looked like rolls of fat sausage that take over half the seating space and leaves no room for the accent pillows. Since I have kids I actually wash cushions regularly, like I was told I could. The first thing the associate said when I called was " you can't just swap out a new sofa cause you don't like it, that's not a thing". Not an "I'm so sorry for any misinformation" etc. She then accusingly asked why I had waited "so long" if this was a problem. My personal life is non of anyone's business and this made me upset. Because in fact 5 months prior I was diagnosed with a brain tumor and had to have brain surgery right after Christmas and was STILL recovering. It was only after insisting to try and remedy the problem she passed me to tech support. When tech support came they essentially fluffed my pillows and photographed " how dirty" the sofas were and any spots to show "how you've been taking care of them". I felt very judged and disrespected in my home, especially given my surgery, and let him know what he was saying came across as rude and condescending. There was no follow up to this appointment for 2 weeks. I called back. Amber said there was nothing to be done. Again, no apologies. Very flatly. So I asked to speak to a manager, but he wasn't available. She said she would speak to him and call me back after the weekend. I thanked her for that. Two plus weeks passed, nothing. I called back. Her response was "oh I forgot, he said no". Along this entire way the lack of professionalism was just ridiculous. I don't expect much these days but this was just too much. I never yelled at anyone or was rude and kept level through all interactions and yet was treated this way. I have since filed a complaint through the corporate line. The store set me new cushion covers. Not cushions to replace the deformed ones. Or any type of liner to at least encase them in, leaving my issue unresolved. I don't think I've ever gone out of my way to complain about my service with a store but the only kindness shown was filing my complaint with James and Sibby at Ashley corporate. All this time I never once wanted or had asked for a refund, I just wanted my issue resolved. But I will be calling corporate again and requesting a refund. For me a good business model is NOT misinforming customers to buy your product. It's not being rude to customer and condescending on the phone. It's not forgetting to call them back multiple times. And it's not being rude to them in their own home. We will definitely not be buying from Ashley again and I will not be recommending Ashley to any of my design clients going forward in the future.
Luis Diaz was really helpful and was really helpful.
Jorge Hernández helped with getting us the best deal within our budget. Jorge was very nice, excellent service.
Marie has been very helpful and delightfully nice. Thank you for helping us pick out a new sofa sleeper couch!
Marie Rebelo went above and beyond to help our family get our dining table. Thank you Marie for everything. Good luck in Georgia!!
karla was awesome she was not pushy , rather very informative and now we have a wonderful new living room set Thank you Karla 😄
Thank you Amanda .M , <3
Everyone is always friendly and helpful. I have purchased here several times.
Mike and Moses were super helpful and made my experience super seamless!
Both Amanda and Lucy went above and beyond Thank you ladies.
I was helped by Marie, she was extremely professional and by far the best person we have met to help us.
Experience was very positive . Lucy was very informative and answered my questions with detail. Did not feel any pressure to purchase and made a positive impression .
Marie was wonderfull in helping us on the phone & in person
Marie was very kind and helpfull. We were able to find a really good chair for my dad.
Thank you so much Marie for your help
Marie Is an amazing person ! Appreciate her time and patience with us to get ready for our first home ! We will be back for more of our house needs ! And also thank you Michael !
Luis and Angelica answered all questions we had they were very helpful
Best service hands down. Me & my daughter in law came in last week looking for new furniture for their 1st home. Amanda was such a huge help w/listening to her needs in what she was lookong for & interested in. She spent so much time in creating the vision. Not only did she make sure we were set up with store manager Jose to handle the close of the sale few days later. We came in tonight w/the help of Jose being able to design the livingroom my DNL was able to make a change in design and be happy with results. His patience was greatly appreciated. We will be back for more furniture in thefuture..
Great atmosphere Jose and Amanda did a great job helping us make our home look amazing with the best furniture
Mikki was extremely helpful in finding several things for my house
Amanda was awsome
Marie gives an excellent service to customers!
Moses was very helpful. He went above expectations to help us out to get what we need at an amazing price.
Had a wonderful experience here. Maurice is a wonderful lady and was able to help us with our needs.
Alex Clark was amazing we walked in with no clue on wut we wanted on a dresser and she talked us through on wut we wanted she really is the best
Great Customer Service, Very Helpful with very great attitude, best quality in furniture Thank You Amanda & Patty for all your help made my purchase a lot easier
Loved the service. Karla gave great customer service and explain the various mattress options! I recommend Karla to anyone seeking furniture at Ashley Furniture.
A huge thank you to Karla for assisting me. I was bored and walk in not expect to purchase anything, however, Karla introduced herself and was there for any questions. Needless to say, I am now a proud owner of a Tempur-Luxeadapt mattress. Than you, Karla!
Great place to go and shop for your home furnishings. The sales staff is knowledgeable and patient. Thank you Marie R. for a great experience.
Luis Dias was awesome sales person. Come by and get your best deal with him.
Luis did an excellent job with our purchase. He explained everything with details and recommended a sectional that met our needs. Very helpful and good service
Came into Ashley the manager was very friendly and RSA , and Amanda treated me very well .
She friendly
Extremely unsatisfied. I didn’t receive what I expected.
Angie was awesome!
Marie is great
MISS Mare was fabulous, so sweet and Honest
Marie was very lovely and helpful she helped us get the best deal and made sure we found the best fit for our home would definitely recommend going through her when you visit Ashley’s furniture
Karla was friendly
Amanda was very helpful thorough amazing customer service
Karla is the best, she is kind and helps you with everything.
KARLA WAS FANTASTIC, GAVE US WONDERFUL SERVICE, WE LOVE ASHLEYS
Ruben was so helpful, great coming in and doing business with him. We will come back! Thank you!
Marie was wonderful.
Luis Diaz was friendly and helped us purchase a couch.
Luis Díaz was very helpful and took us through the process of delivery and financing. Very helpful.
Just adopted a dog at Ashleys! 😊
Wonderful experience furniture shopping! Jorge was extremely helpful and informative throughout the entire process.
Was a great experience with Jorge! Very friendly and super helpful!
(Translated by Google) Jorge Hernandez great job! (Original) Jorge Hernandez great job !
Amanda was a good woman and sales representative
Karla was so friendly and helpful! Thank you so much I appreciate your patience and understanding 😊
Lucy was amazing help
Luis was a great help in buying a sofa👍
Lucy did a great job!
Moses was very helpful with helping us make our purchase on our couches and made everything very easy!!! If you need couches come find Moses he will get you right!!!
Maire thank you for all you did for my family and I.. we were able to get our couches.
Angie was so great Was so happy that we came back to buy more furniture a couple of days later.
Alex helped me and did an outstanding job!
Alex was very helpful and friendly
The Sales Department team at the Ashley location in Visalia were very professional and efficient in assisting me with my purchase. I will be returning for future purchases and will be sending family and friends! The quality of the furniture is superb!!
Moses was friendly and professional!!
Thanks Luis!
Very polite and helpful Moses was very helpful
Service is great and sale process was easy.
Moses was very helpful and took his time explaining exactly what I was buying.
Karla helped us find what we needed. Great customer service at the Visalia CA Ashley furniture store.
Karla was such a great help! Got a whole new furniture set thanks to her in and out in a quick and easy manner!
Lucy did a great job, founds us exactly what we wanted!!!
Karla was friendly.This couch is really comfortable.
Amanda and Marie are the sweetest! I definitely recommend coming here for all your furniture needs
Excellent service. Went the extra mile.
Lucy was friendly and very helpful.
Karla was friendly and knowledgeable about the furniture. Most helpful looking for pieces that would fit and match. She answered my questions, and did not rush me while I was deciding. Thank you Karla.
Excellent service.Marie is very helpful.Very patient& professional.
(Translated by Google) Luis Díaz Very Good Service Thank you very much (Original) Luis Díaz Muy Buen Servicio Muchas Gracias
Maria was so kind and so patient and so knowledgeable. I am very impressed with her level of professionalism and service. World Class.
Alex was great and walk me through the process
Amanda was so amazing!!! I’m so glad we are able to edit these….. The sales representatives are absolutely amazing. The customer service representatives that sit behind the desk are so unprofessional and rude for no reason. Long story short we bought a couch that didn’t fit so we canceled the order the next day and picked a smaller cheaper couch. DEANA was so rude to me and to the sales representative Amanda when we tried to update the order. After making the switch Deana said we would have to pay another 200 dollars. We tried asking questions about the transaction and kept getting cut off or belittled. The transaction didn’t make any sense to us since the first couch we picked was way more expensive. Deana was already so angry and irritated we ended up just deciding to cancel the couch order all together. A couple days pass and I start seeing refunds after the large refund. I called customer service and they stated they were refunds from the first transaction.They were willing to explain everything. Fast forward to a week before our items are suppose to be shipped and I see an item on our order that should have been removed. I called the location and once again had to speak to Deana. She stated that she would cancel the item and I would see a refund. I asked her how much the refund would be for so I can keep an eye on my bank statement and once again very rudely she stated she couldn’t answer that question since she was the only one in today. I get that customer service can be tough but being rude to customers for no reason is not okay. Not once or twice but three times. We loved working with Amanda but we will never be returning to this store and we definitely won’t be recommending our friends or family members here
Luis did a very good job at helping us find the furniture we desired, he also helped us open an Ashley credit card. Very friendly and great work.
Great service & super patient.
Moses was our salesman and he was super friendly and helpful! He made the process of purchasing very easy going. I would definitely recommend Ashley Furniture and talk to Moses for any of your needs.
Moses helped us out and he was very nice, answered all my questions and just gave me an overall great experience.
Great experience. Our sales person is Karla, paid attention to details and was very helpful in our selections for home furniture. She took her time with us. Now we are waiting on the deliveries!!
Amazing
sales Manager Michael Phelps treated like family, we went in and purchased are dream livingroom set ! very pleasurable and would definitely recommend
Michael Phelps was awesome and a great help! 😎
Michael was great, friendly, and attentive.
Mike and Luis were super helpful and friendly, I recommend purchasing from here!
Karla was great answered all of our questions she new what she was talking about
Visiting Ashley to find a queen bed frame I was helped by a supportive and friendly staff member Moses who guided me and answered my all my questions:).
Smooth and very helpful!
Extremely helpful and knowledgeable. Will see him for future
Moses was great helping us
SALES MANAGER MICHAEL PHELPS WAS OUTSTANDING
Alex was great!! She was very helpful and attentive.
The associate Karla from Ashley furniture in Visalia helped me find the perfect sectional for my new home I’m soo excited she’s super helpful and nice immediately got me approved highly recommend
Carla was great.
Marie was so kind, helpful and just a pure delight! After being given the run around with customer service on the phone, Marie was calming and reassuring. Thank you Marie for being so helpful and wonderful.
Karla was fantastic!
Marie was very nice and helpful!
Karla was a great help to twice
Marie was extremely helpful, they have amazing quality products
Ashley helped us with everything they needed. They were very friendly and accommodating.
Marie was amazing and the Ashley managers were a great help 😃
Marie was super friendly and awesome and a pleasure to work with.
Lucy was extremely helpful in finding the right living room sofa set that fit our needs. Fabulous customer service and an overall pleasant experience
As soon as I walked in Alex asked what I was looking for told her she found it scanned it and paid for it and walked out in less than 10 min
Karla was very helpful that we purchased our new sofa.. Thank you
Amanda was amazing!
Amanda was great 👍🏻
Sales manager Michael showed some love to me and my family, amazing guy!!!
Amanda helped out a lot first time looking for a bed, so really appreciate the advice and support.
Jorge H was an amazing sales representative and very patient and kind with helping us find furniture for our new home. Never pressured us to buy anything we didn’t want. He helped walk the store with us a few times and showed the us the Tempur-pedic deluxe breeze medium hybrid. It’s amazing and we are excited about our new purchase with Ashley’s.
I came into Ashley's and let the Sales Manager know my Ashley Sofa and Loveseat that I purchased 6yrs are still working very good and sturdy ! Amanda was very nice as well 😀
Friendly service!
We came in and Sales Manger Michael Phelps assisted us with our dream leather Living room set , exceptional Seevice ! WE LOVE ASHLEYS
Karla was fantastic!!!!!
Came in looking for a bed set, Amanda was super sweet and helpful with all the questions i had, definitely recommend this furniture store !
Amanda is amazing!! Helped us so much
Karla was amazing and very knowledgeable. She was so patient and extremely helpful.
Great Salesman Luis. Friendly and great customer service.
Moses was awesome, helped me save a lot (:
Marie was very nice
She showed the sectional we found online and we were done and out in 20 minutes.
Marie was great to work with! Super friendly and accommodating.
Luis was super helpful and understood us well
We just had an AWESOME experience at Ashley! Marie, our sales assistant, was absolutely terrific, so knowledgable and friendly!!! I think we just found our permanent furniture store.
Best experience ever, hands down.
Great service, answered all questions.
Great store! Bought two sets of couches.
Ashley Store is wonderful and all of the employees are super nice and helpful
Mose was awseom
Jorge was a big help in helping selecting the best option for us for a bedroom set
(Translated by Google) Very good 👌 (Original) Muy buena 👌
Moses was awesome! Was very helpful and not pushy at all! Left with what we needed and coming back tomorrow after hubs takes measurements 😀
Nikki was very helpful and friendly
Great customer service!!
Great customer service! Will definitely recommend to friends and family. Come see Moses!
JORGE WAS awesome, he moved furniture and felt like home! We Love Ashley's ❤️
Karla helped us find our Dream Bedroom set and We Love Ashley !
Karla was exceptional helped me test out many mattresses until I found the best one! She was very patient and knowledgeable. Definitely would recommend this location.
Marie was very friendly and helpful
Marie was so polite and professional. I appreciate your kidness and attention to detail.
Karla was excellent in helping us find a new mattress! The store is very friendly
Thank you Karla for fantastic customer service!
Moses helped us out pick the perfect mattress and bed frame for our home. Moses was friendly and helpful! He deserves a raise, best sales associate hands down.
Marie was so helpful and absolutely outstanding with helping us find our dream couch. She even went so far as to help us find end tables that matched perfectly. Definitely will be returning! Thank you Marie!!
Mikki was very informative on the different pieces we were looking at and made sure we were happy with our purchase. She went above and beyond!
Marie was terrific
Marie was amazing, fantastic customer service and very helpful plus she got jokes 😃 come see her
Karla did a great job in helping with the purchase!
Karla was so helpful!! Made our experience enjoyable thank you!
Jose Barajas was friendly
We received great service. Marie was wonderful, very helpful and patient.
Marie was an amazing salesperson!!
Great stop into Ashley, Mikki was very helpful!
They were very friendly and I loved it
Went in for a dining table and were greeted by Karla, she was amazing, friendly, and extremely helpful! Would definitely refer her to everyone who goes in!😊
Moses did an awesome job.
Great service from both Luis and Karla. Everything we wanted was saved and ready to go when we were able to come back to order.
We got helped by Luis and he did an excellent job at showing us different options and styles for our living room. He was friendly and very prrofessional.
Luis was a great help and salesman. Experience was a great one.
Deana and Jorge were awesome and great shopping experience
Moses was amazing. I called ahead to have everything ready because I was in a hurry. He had everything ready. It took 5 minutes and he had a great attitude. Ask for Moses he is the best!
Good experience with Mr Jorge Hernandez Good sales man !!!!!!
Marie was extremely helpful with our mattress purchase. She allowed us plenty of time to just lay on the mattress to get a better feel. Was knowledgeable about each product or was able to get the answer promptly.
Alex was very polite and helpful. We really enjoyed working with her.
Ruben helped us !!!!
Salesperson Mickey (like the mouse) was super friendly. Maybe even a little TOO friendly. Like, real people aren't as friendly as she was. 😆
Great customer service. Sales representative was very helpful front the time we got into the store til the time we left. Job well done.
Marie was an amazing help! Michael also made sure we were taken care of! We love Ashley Furniture!
Marie was extremely helpful! Great team and they’re super friendly
5 stars for Marie herself. Been doing business with Ashley’s for years. Not loving Synchrony anymore for financing options but overall great experience.
Micki was extremely helpful & went above & beyond spending time & patiently showing options. I highly recommend her.
Marie was a great help to us today! She assisted us in finding exactly what we were looking for and offered great customer service.
Marie R. is super sweet. She helped us find the perfect sofa sleeper. She is very patient and willing to fit your needs. She informs you of every step, deals and sales. I would definitely buy more items from her!
Amanda was very helpful during our visit at the store.
Friendly staff !
Alex did an amazing job. Very respectful and went above and beyond to get the best deal. She was great
we get all our furniture from here and their customer service is always awesome! George is on the the best there
Great customer service
Saleswoman Alex was very helpful and professional
Alex was friendly
Alex is a great sales woman. Very knowledgeable and hardworking. I recommend her for your home furnishing needs.
Michael sales manager and Karla were great in helping us get the bed set we wanted! Got a great deal and great customer service! Thank you!
Great experience with Mgr. Michael Phelps and Salesperson Amanda M. Amanda was very courteous and and professional and she and Mr. Phelps made sure that I received the best deal possible on my bedroom purchase. Thank you again for a great experience.
Jorge was amazing! Thank you guys so much!
The associate, Alex, that helped me was very helpful and efficient. I was greeted by several other employees as well. The browsing and purchasing process was very easy and quick.
Great customer service. Very patient, treated us very well, not to mention the great deals the had to offer us. Would recommend to our family and friends.
Moses was very professional and Sales Manager Michael Phelps treat me so well I love Ashley Furniture !
Deanna Munoz awesome customer service.
Moises was awesome. Great customer service and very attentive.
Marie Rebelo was such an amazing help, answered all my questions and offered the protection for my new couches. Second time making a purchase here and definitely won’t be my last! ♥️
Marie did a great job and got me a great deal on a small sectional
Marie helped us with our needs and answered every question with respect and honesty.
Ruben was so helpful on helping me furnish my house! From dining to bedrooms! Find him for all your questions and help!
Luis did a good job helping us out
Ruben gave us a great experience! He was funny and very helpful and knowledgeable.
Alex did a great job at helping us get our bedroom set. She was nice friendly and not pushy. She was very helpful since I was in the wheelchair
Marie was just wonderful!!!!
Marie Rebelo was wonderful!
Easy shopping experience. Quick to purchase and pick up. Jorge was great!
Axle was very good
Marie was absolutely amazing and professional, I appreciate her helpful and taking care of us.
Ruben was very helpful. Nice shopping experience.
Luis took care of us!!
Marie is so friendly and adorable, they all have a good service
Luis took care of me from start to finish. Very professional and a pleasure to work with. Highly recommend anyone coming in asks for Luis by name
Marie was very helpful and a great job!
Wonderful help from Mikki
Marie was amazing
Marie gave me great customer service . She also had patience I will come back
Today we were tooken care of by Luis was a great help answers any questions we had
Marie rebelo did a great job helping us
Amazing customer service and sweet lady
Luis was very helpful. The whole process was vey quick and easy
Ashley furniture is a nice place to shop
Amanda was a great help with our decision on the purchase of our new couch and love seat.
So helpful and patient
Awesome service Sales Manager Michael treated us like Kings and Queens
sales Manager Michael assisted me and my wife and treated superb
Mickey is awesome great sales associate and has very good knowledge of all furniture in store
Marie did a phenomenal job! She helped my mom mix & match items for a formal living room set, family room set, and accent pieces. She walked around the whole store with us for almost 2 hours and was so patient with us. She was also honest if certain items didn’t work together, and we love that! I would request her to help me out when it comes time for me to refurnish my home!
Great service. Marie Robello was great
Great experience!! Marie did everything right!
(Translated by Google) Excellent place and attention to find the best option, highly recommended. (Original) Excelente lugar y atención para encontrar la mejor opción, muy recomendado.
Carla was very friendly and helpful giving specific details regarding our purchase in regards to the warranty and delivery.
Luis was such a great help. Got us set up with a great deal on a couch and table set.
Karla was FANTASTIC definitely would recommend
Amanda was excellent, she really helped us get what we needed and wanted for our kids. We appreciate great customer service
Excellent service and staff. Highly recommend
Best and family friendly we love coming here. Thank you Marie for your patience and looking out for our family and our budget
Marie and Luis were very professional and helpful with us recommending family and friends to shop here Thank you Ashley Visalia ca
Staff is nice and friendly they work for the sale in store only. Delivery sucks not professional at all damaged items, to many to take pictures of, not placed in correct area, late and do not know how to use arrival time on their equipment to alert customers of arrival. States later or passed times. Quality of Ashley not the same from years prior on their quality of workmanship on their furniture. Ashley this was not a one piece order you furnished a full house so statement stands. Brought concerns to delivery staff was told to speak to store. I let them know Kindly I was nice as can be very calm cool and peaceful as guest welcomed in my home. When brought to delivery staff attention I would not sign as instructed by store to do so for the damaged items they packed up and left. Items still damaged and master big heavy bedroom set placed in an awkward position in the master bedroom. All wood furniture damaged with chips bumps and hits. Doors on items with doors are crooked as can be. They left my couches unplugged for us to figure out. Ashley sent a tech yes he repaired what he 1 person could do in time frame. Very nice person but delivery caused the issue. Take pictures and let Ashley Know if the same pattern persist.
Amanda and Mikki were very helpful and patient! Amazing service, thank you all so much
Great experience. Super helpful staff. Excellent quality furniture with hard to beat prices.
Always has the best customer service and welcoming. Very friendly and helpful
Service was friendly and helpful.
Marie has done a fantastic job. Very professional, very knowledgeable!
We came in to the store and we agreed it was beautiful customer service, and ended up buying a beautiful couch at a good price. I recommend this store to anybody who wants to buy some furniture.
Very nice staff, EXCELLENT customer servicr with QUALITY FURNITURE...I am VERY SATISFIED!!!
Marie was super sweet and very helpful and detailed of what I wanted also helped with my kids! She’s an amazing person to go to if need any service
Great experience with Mikki!
Amanda M. was amazing!! SOO kind, gracious and honest. Beyond understanding and so knowledgeable! When you come to Ashley’s definitely ask for Amanda M!
Alex was a lot of help!!
The associates were very nice and helpful. They were knowledgeable of their products. Mikki was great to work with!
Luis & Karla were a great help! Recommend
Karla was Awesome WE LOVE ASHLEYS
sales Manager Michael Phelps went over and beyond and treated my wife and I like Kings and Queens! WOW EXPERIENCE WAS AWESOME ! also Karla Lady K Tejeda was SI SWEET AND PROFESSIONAL AS WELL !
Sales mgr Michael Phelps saw me and my wife walk out and Michel spent 30 mins showing us the perfect chair side table between our recliners ! The assistance was Awesome thank youMichael and Marie RSA was Suoer sweet and friendly and very professional!WELOVE ASHLEYS !!!
Marie was fantastic! So helpful and polite. You're in great hands with Marie.
Marie was so sweet to us and very knowledgeable. We enjoyed working with her! Thank you Marie!
Mikki was so helpful and charming. She did not pressure us in any way. She was wonderful to work with.
Marie was very helpful and sweet!
Excellent customer service. Would recommend to others and will definitely come back.
Moses/Sales Associate at Ashley’s Furniture was very friendly and knowledgeable. This was my first time in the store and I have to say they have a lot of nice furniture.
Very kind and helpful. Knows her store and merchandise.
Marie was amazing :)
Marie was amazing and super sweet. Wish I could give a 10/10!
Best customer service and very friendly staff Michael Phelps and Karla Teresa. They’re the best!
KARLAwas1
Luis Diaz is ver helpful. Thank you.
Marie was very knowledgeable on helping us find what we wanted. The whole process was quick and easy. I could not recommend this place enough. Go to Ashley’s and ask for Marie!
I will never shop Ashley or pay for their protection program again. From day 1 I’ve had issues. The most recent problem was that the part of the bed that was supporting the slats broke off. I filed a claim. Over 6 months later they call me to fix the bed. I told them I couldn’t wait 6 months plus to get it fixed and my husband already fixed it. They call me back to tell me the part has already been ordered (not even the correct part). There’s no way I can cancel this order. So no a month later Ashley furniture is going to be delivering this wrong price of furniture that I don’t need, to my house. So when they come to deliver this furniture, I need to deny the delivery. I guess we’ll see what happens after that.
Maria was absolutely amazing and very knowledgeable regarding our choices of mattresses and options. Highly recommend asking for her!!
Beautiful and well kept store. Employees were extremely helpful and kind, especially Marie. I was able to find what I needed at an amazing price. Very grateful!!
Our experience at Ashley’s furniture was seamless. Mikki was very easy to work with, she listened to what we were looking for and offered many suggestions. We also didn’t feel pressured into buying! Thank you Mikki!
sales Manager Michael Phelps treated me and wife like a King and Queen ! Came in for 1 item and left with 5 ! we definitely be back
Mikki is extremely professional. Very knowledgeable and extremely helpful!
My wife and I received incredible service with Michele and Sales Manager Michael Phelps ! WE LOVE ASHLEYS
Marie was so helpful and kind. We ended up buying more than we planned. We appreciated all of her assistance and I’ll be asking for her when we come back for our next purchase.
Went in to our local Ashley store to get some new furniture. The store looked amazing, and the staff was even more amazing. The only thing I didn't like was the delivery options. But overall, it was a great experience. Would recommend!
Marie was so great! Really good customer service! Thank you!!
Moises service was exceptional, did not feel rushed or pressured. The purchasing process was quick and efficient I will definitely be back.
Marie was very sweet and helpful
Mikki did a great a great job. She took the time to show us around . Was very patient and gave great in put on our selections. Thank you!!
Wonderful lady, very helpful Will be back soon!! Marie Rebelo.ThankYou.
Armando at Ashely homestore in Visalia CA was a very helpful and kind associate. He showed us around but also wasn't pushy at all. We are extremely happy with our purchase and greatful for the staff at Ashely.
Ashley Furniture has never disappointed us. We have made several purchases here at the store in Visalia because the customer service is always excellent. The entire staff is great, but Marie in particular goes above and beyond to make our shopping experience a great one! The quality of the furniture is great and affordable. We will always do business with Ashley Furniture in Visalia for all of our furniture purchases and recommend them to friends and family.
Great customer service! Alex was great and answered all my question.
Fast & excellent customer service! Beautiful store & friendly staff!
Walked in to look for a new coffee table and almost gave up. But then we saw exactly what we wanted! One problem…. It was more expensive than we had hoped. We started to leave and the sales person informed us that if we were OK with the floor model we were looking at, she could cut 40% off! All of a sudden….. we score! Took it home and it looks perfect! Thanks Ashley!
Marie was very helpful & efficient
Marie was absolute joy to work with. Absolute sweetheart who was willing to answer any and every question we had without making us feel rushed or pressured. Ask for Marie and you will have a great experience.
Marie was wonderful to work with. She gave us time to decide and answered all our questions. Ask for Marie when you go in!
Thank you so much miss Marie Rebelo for your help and pacience never had so lovely person to help find my family needs. Thank you 🙏🤗
Love Marie really nice
0 Stars- The worst store I’ve ever dealt with. My box came very damaged. And the furniture was the wrong color. This is the second time I’ve had trouble with this store. Never again will I give you my business
Moses provided exceptional customer service and we got the table we wanted. Thank you!
Amanda M. was so helpful and very informative! Thank you, Amanda!
Great evening with Amanda M.! Was so good seeing her again and helpful! Will be back soon
Delivery of my furniture has been a headache. 2 promised dates of delivery have failed.. The first was scheduled for 11/24/23 between 8:30am-12:30pm. I called the day of at around 10am expecting an update like another furniture store usually does. I called and said they had rescheduled due to back order and admitted to failing on giving me a heads up. Second was scheduled today 11/29/23 between 12:00pm and 4:00pm. They told me the delivery was for 11/28/23 the day before but that’s not what showed on my side.. I confirm both deliveries on my side with them by clicking the links I get by texts. Sale was great at store but not delivery.
Maria was very helpful in making sure I got exactly what I was looking for! Highly recommend buying from Ashley next to Burlington off Mooney Blvd!
Maria is so great very helpful . She’s great and nobody can compare
Marie was phenomenal! So patient, kind and answered all our questions! She was such a pleasure to work with! Would ask for her any day of the week!
The salesperson was very friendly and patient with us; she explained everything to us with no rush. Micky, you are fantastic! Thank you for taking care of us. Thank you to the manager for giving us a special discount.
Great furniture store ,you pay what you get,👍
We got greeted by Marie, such a kind lady, had alot of patience with my kids, very helpful.
karla and marie were such great help.
Jorge was great
Great service
Friendly and helpful staff and great prices! I am very happy with my visit
Marie was so friendly, thorough & helpful:) She also gifted my son an adorable ornament🎄 I’ll definitely be back for a bed soon!
Very poor service they will not make a deal with you and they make you purchase a 6 year warranty that they will not honor. I kept calling to clean the sectional I paid $$$ for and the never answer or help you out. So don't get scammed by this place. They deserve a -5 stars..
Excellent service. Jorge was patient and he listened to our needs before providing suggestions. Also, the Sales Manager was as awesome as well: he let us know he wasn’t trying to sell in lieu the salesperson and only wanted to know if he could answer any questions and how they were doing.
Marie was very helpful during my visit today. I was able to find everything I needed!! Thank you!!
Awesome expirence!!
Marie was very friendly and helpful
Marie made our purchase easy and she's a doll
Michael Phelps store manager is awesome! Friendly and helpful
Great service good prices
Moses our sales professional did an outstanding job listing to our request and completed the sale based solely on his efforts to give us a fair price and his knowledge of the merchandise ! Bill & Sandi Loflin
I had an issue with my online order and Jose the manager was wonderful. He took his time and guided me throughout the process.
Marie was an absolute sweetheart. She assisted my brother and I with all our needs had some troubles at first but hiring manager was very kind enough to assist us. Thank you Jose and Marie.
Ruben at Ashley’s furniture was amazing!! We helped us get furniture for our new home! Great costumer service!
Ashely Furniture Visalia was awesome! Sales Associate Amanda and Sales Manager Michael Phelps treated us like Gold! 🏅 Great experience!
Michael the sales manager and Amanda, sale associate did a great job. Come and visit Ashley.
Moses was very helpful. Showed me many options at a great price. Very friendly. I felt welcomed. Keep up the good work. Highly recommended
Angelica was very helpful and was ready to answer any questions we had about any piece of furniture, we will be coming here again in the future
My husband and I I went in and got helped by Marie R. We bought our second sectional from Ashley and will definitely be making more purchases in the future from this store.
(Translated by Google) Excellent attention from the seller, looking for options to make my purchase (Original) Excelente Atencion de la vendedora, buscando opciones para poder realizar mi compra
Updated review; Although Marie was fantastic I will never shop here for furniture again. It has been a complete nightmare from the moment I got home after my purchase. I was told in store that writing a check would allow my furniture to be delivered in just a couple of days. I was contacted by Ashley once I got home retracting that statement. They informed me that the check needed to be picked up by second party, cleared by who? WHO knows and then a schedule can be set. A mistake made by Ashley that at first they were not willing to fix. I dealt with someone up in the front desk whom was not only rude but very inconsiderate. It took me having to wait until the manager was in store three days later to get a resolution. Fast forward two weeks after the first promised delivery date and I'm given a delivery time between 12:45-4:45. I'm writing this review at 8:38, my couches are still not here. This place is a joke!!!! NEVER SHOP HERE!!!!! Marie did an excellent job helping my husband and I find our perfect couch. Very patient, not pushy at all. I will come back to Ashley's because of the great customer service Marie provided.
We walked in and Marie was Amazing from the beginning! She greeted us warmly and assisted us with any question that we had! If you are ever in need of some new furniture I would highly recommend her! Thank you again and we will definitely be coming back to her! - Rafael&Angie.
Marie was Extremely helpful and knowledgeable. Super friendly and eager to learn what we really liked. Did not pressure us to purchase anything but we definitely will be back to purchase some pieces of furniture thanks to her hospitality.
Excellent customer service
Luis displayed a remarkable level of professionalism and helpfulness. He exhibited great patience with my wife, which is a rare quality to find in the furniture industry where salespeople tend to be pushy.
Moses was great! Easy shopping experience! Excited for my new Tempur pedic!
Very very helpful, answered all of our questions and provided us with additional options we’d not been aware of or considered. We always have a great experience at Ashley in Visalia!!!
Amazing furniture selection, wonderful and helpful staff!
Michael and Marie did an amazing job selling us a big beautiful table for our family to have a nice thanksgiving dinner this year thanks again
Great experience purchasing our sectional from Marie! I recommend her if you are looking for a kind salesperson and an easy transaction. We were treated well by Marie and all the staff we met, including the manager. Great experience.
Service was amazing! Gave us really good deals and really helped us choose what items had the best quality. I definitely recommend coming here
(Translated by Google) Best furniture store in the Visalia area!! Excellent quality, excellent service!🤩 (Original) Mejor muebleria en el area de Visalia !! Exelente calidad exelente Servicio!🤩
Both Luis and Jorge were extremely helpful. They both provided a lot of helpful information about what mattress worked best for me and my husband. Definitely would recommend them to anyone.
Great customer service. Luis will definitely help you out. Made a big purchase treated us right.
I worked with Amanda M. and she was very attentive and patient with me. She was also honest with me and helping to make decisions where I was uncertain! Jose was very nice and worked things out for me as well.
The initial process of buying a mattress at Ashley’s was great. Staff was extremely helpful, however my mattress was suppose to have gotten delivered to my new home Saturday Oct 14 in California as I had confirmed the day prior. Saturday morning I got a call my mattress would not be delivered because it had gotten sent to RENO! I called customer service and they were NO HELP. I have yet to receive confirmation if and when my mattress will be delivered. I will NOT be returning to purchase anything further to furnish my home.
Marie was of great help today.
Great Experience! Thank you!!
We had a great experience buying here, we were helped by Moses and he was very helpful and nice. We got a better offer than buying online. ☺️
Great customer service. Amanda was friendly and very helpful.
Amanda is awesome! We love Ashley’s
Ananda is great
Thank you George for helping us out and getting us a great deal!!!!!!
Marie is very kind and amazing. She’s helped me find exactly what I was looking for.
Marie was wonderful and very helpful in getting what we needed and making the process to get our dresser easy and quick!
Jorge was awesome!
Marie is absolutely wonderful. Great personality and so helpful. Even carried an end table across the store to see how it matched with another price of furniture I was looking at. I would go back again just for her.
Marie is the greatest. Great personality and very helpful
Karla was able to help me out and was super friendly.
Karla at Ashley is great salesperson. Finally she sold out a great sofa.
awesome sales。super helpful！
Marie is so sweet she was so much help and I will always work with her when I come to Ashley’s :)
If I could put a BIG FAT ZERO I WOULD!! Ashley's is by far the worst store to shop at. They told me that my order would be shipped out Oct. 4th. Then that day passed. I called and they told me no, that it won't be shipped out until the 22nd!! I then went down to the store to get a refund. They told me that it should be shipped out the 15th. I told them I do not like this back and forth and I would like a refund. They told me they couldn't process it because the person is out. Really!!? Only one person to process a refund!? I waited 3 days and nothing so I called. Every time I called the store I got directed to "customer support" They told me they would process the refund within 48 hours. Nothing!! Waiting for the email and they said they sent it but they did not! I am still waiting for a refund! Over all, I will never shop or recommend this store. I went over to another furniture store and got what I needes that day. Horrible company!!
Angelica was a great help with our purchase. Knowledgeable about the different sofa’s we looked at. Not pushy at all. Great place
It's a good shop with some good furniture BUT , here's the problem ! Anything you want has to come from a far away Warehouse and could take up to 2 to 3 weeks to get there BUT , for 40 dollars you can have it when you want it delivered BUT ! only on day's they can deliver which isn't going to be on a day you want ! So the 40 $ is just a scam for more money ! And when you call them on this , the helpful conduct STOPS ! THEN THE ATTITUDE COMES OUT ! AND LETS JUST SAY, DON'T PAY WITH CASH ! BECAUSE THEY DON'T CARRY CASH ! LET THAT SINK IN ! A STORE THAT ACTIVELY TRIES TO NOT TAKE CASH ! SO DON'T THINK YOU'RE GOING TO GET A FAST REFUND WHEN YOU DECIDE TO CANCEL BECAUSE IT COULD TAKE 2 WEEKS TO GET YOU'RE MONEY BACK ! BUT HEY , IM SURE IM NOT THE NORM , I JUST HAD A BAD EXPERIENCE. RIGHT !
Luis was great assisting us with the purchase and was able to give us an awesome discount
Moses helped my husband and I today. He was helpful and informative.I would shop here again.
Very good experience, customer service with Moses in the Visalia store was perfect!!
Horrible delivery experience. Missed my delivery because the delivery people did not call me ahead of time of my delivery. Will never purchase with them again.
She so sweet and very helpful Thank you
Karla very helpful and professional. Worked hard to find me the best discounts available. Jose, the Manager, also was most helpful in correctly adjusting my total amount due. Most pleased with both customer reps and service!
(Translated by Google) Very good service and explained very well!!!! Thank you!!!! Jorge Hernandez!!!! (Original) Muy buen servicio y explicó muy bien!!!! Thank You!!!! Jorge Hernández !!!!
Came to Ashley's store in Visalia for a dresser for my kids room. Alex was very professional and informed me of all the locations in the store to look for what I was searching for. She gave us our privacy and let us shop in peace and when we were ready she helped us with our order. Alex best quality was that she didn't rush me or try to force us to buy the most expensive product in store. She made the experience worth it, and I will definitely come back for more business.
The store manager,Jose, and Luis and Armando, and sales person Karla, and Michael Phelps, sales manager, provided excellent service!!
(Translated by Google) Jorge Hermandez very good service, excellent attention and explaining!! (Original) Jorge Hermandez muy buen servicio, excelente atención y explicando!!
Marie was the absolute nicest salesperson I have ever had the pleasure of dealing with! She was very informative and professional and I highly recommend her to everyone!
Alex was super helpful!
Jorge was very helpful and articulate and very knowledgeable about the financing and helping us make the best decision.
Amazing answered all my questions and was very helpful 10/10 would recommend.
Armando T. Was very helpful on any questions we had and answered any concerns about different types of furniture we had. He walked us through and showed us around. Very helpful
Moses and Amanda were very pleasant to work with.
I’m came here and was greeted by Karla very professionally while looking for a dining room table for my small apartment found one that fits perfectly inside my home also purchased a beautiful rug with the assistance of Jose who looked into his inventory and found the perfect size for my living room very satisfied with the help at Ashley love it will be back soon!!
Awesome place to buy, service excellent I had a good experience, buying at Ashley,.,.,.👍🏻👍🏻
Fast great service, sales man was real helpful. Finance ladies were nice and friendly as well as helpful. Definitely will come back.
Moses was more than wonderful! So patient and answered every question I had. He did all the calculations for me! Overall wonderful experience.
Great place to shop for furniture
George Hernandez is a great person help me with my purchase and made the process so easy
Mosses was great, awesome to work with. We found the perfect piece of furniture
Moses was friendly and helpful.
Great staff and help!
Moses was awesome. Very helpful in the whole process.
We really enjoyed his service. He’s really great at making sure you get the best deal. If you’re a repeat customer, he’ll take care of you. Definitely recommend.
Luis Díaz was real helpful thanks You
Excellent experience luis and his boss took good care of me thx guys will be back was very fast service as well
Marie was friendly.
Amazing service, exceptional people
Alex was professional and very helpful to get a new couch.
We came into Ashley’s looking for a tv stand and left with 2 end tables and a coffee table .Gave us a great deal, after looking everywhere, we should have made this our first stop! Thank you Ashley’s & Moses!!!
Angelica did a great job at helping us out in getting a table
Sales Manager Michael Phelps assist Ruben Castrejón find my perfect sleep sleep system on my New Temperpedic Lux Breeze Mattress and Adjustable Base !!! Store Manager Jose Barrajas was Top Drewer ! We LOVE ASHLEYS!!!!!!
Karla was great to work with!
Jorge was very helpful
(Translated by Google) Excellent seller (Original) Excelente vendedor
Moses was awesome helping us pick out the perfect couch for our home. He went above and beyond to make sure we had exactly what we wanted. His honesty and easy to talk to mannerism is what made us purchase our furniture the very next day!
Jorge was very helpful. Best costumer service I got. Thanks Jorge
We just got awesome furniture deal today and the customer service was great 👍 ms karlo helped us she was great
Karla did a fabulous and awesome job… highly recommended!
Armando was such a great help! Found great recliners and the staff did all they could to find us the best price! Manager was super friendly! Would highly recommend to anyone looking to make their house feel like a home!
If you want to to wait two months for your furniture. And have deliveries cancelled without notice the buy from here.
Moses helped me to find what I was looking for and was extremely professional.
sales Manager Michael Phelps and Jorge Hernandez are wonderful! highly recommend
Alex was absolutely great. Very knowledgeable!
Thank you again Moses for helping us. I was personally referred to work with him an have came back twice just to work with Moses. Appreciate everything.
Went to Ashley’s Furniture store and was greeted by Karla. She was not pushy and directed us to the right area for what we were looking for. We had lots of questions and she was able to answer them and if she did not know the answer she went and got the answer for us. Really enjoyed working with her and I highly recommend her. Thank you Karla for all your help and for making it a good shopping experience. Also thank you to Jose for your awesome customer service.
Karla was so helpful, patient and knowledgeable. I highly recommend you come and ask for her when you come to Ashley’s.
Everyone was very helpful,and very pleasant
wonderful service with Sales Manager Michael Phelps and Sales Lady Amanda McGlaughlin Would definitely recommend you Ashley Furniture
George did awesome
Very nice and professional, went very well
Carla did a excellent job at getting us the best price and great customer service. 👍
Great customer service from start to finish! Special thank you to Karla for all your help ☺️
Great customer service! Ask for Jorge Hernandez. It was our first purchase at Ashley’s and he was very informative.
Karla was a great sales person personable and not pushy
Luis and Jose where very helpful
Amazing experience! Moses was extremely professional and very helpful!
Karla was super helpful and found me just what I needed. Thank you!
Moses did a great job! Our first purchase and we will be back for his great customer service!
Very good customer service Sales manager Michael Phelps and Angelica Gomez treated me like family We love Ashley’s !!!!!!!
Alex was very nice and helpful! Explained everything well and answered our questions
I always find what I’m looking for even why I’m not sure of exactly what I’m looking for if that makes sense ! The employe’s are very friendly and helpful as usual. Not my first purchase and clearly will not be my last.
Michael Phelps and the front desk young lady were such a big help. Thank you both I can't wait for our mattress to get here so we can finally get some better sleep.
Sales Menager Michael Phelps was very helpful and professional. Had a great time spending my money 💰 Will come back in the future.
Sales Manager Michael Phelps was so helpful and very kind. We will be back to buy more from him in the future.
Jorge was super helpful and knowledgeable.
Jorge was great! Informative and helpful
(Translated by Google) Be very careful when signing your order or purchase, they tell you that they have the product in the warehouse and it is not true, they do not work with inventory, they order it from the country that does it and it takes many months to deliver it, in my case I wait for 4 months, ask them to give them a document with a delivery time to be able to cancel if necessary, their treatment was lousy for my delivery (Original) Mucho cuidado al firmar su pedido o compra, te dicen que tienen el producto en bodega y no es cierto no trabajan con inventario, lo ordenan al país que lo hace y tardan muchos meses en entregarlo, en mi caso espere por 4 meses, pidan que les den un documento con plazo de entrega para poder cancelar si es necesario, su trato fue pésimo para mi entrega
Michael Phelps and Moses were fantastic at this store.
Great service, very helpful. Thank you for your help
Great service. Moses was very informative. Thank you for your help.
Very friendly and accommodating.
Moses took great care of us
Jorge was very patient and helpful, he did a fantastic job assisting us and we left the store happy with our purchase and experience!
Very patient and helpful
I purchased a sofa, loveseat, coffee table & 2 end tables. Salesman Jorge was very polite & professional. However, It's been over 2 weeks and I'm still waiting on the loveseat to be delivered. I was never told it was on back order and would arrive weeks later, nor has rhe store reached out once to inform me of this or given any updates. I got my information from the delivery guy. Kind of disappointed in Ashley.
Ashley Furniture is an amazing place to purchase my home furniture. The sales associates and Managers are very knowledgeable and go above and beyond to give their customers the best service possible. Shout out to: Jose, Michael, Amanda , Alex, Angie, Jorge, .Karla, Lucy, Luis, Michele, Moses and of course.....Marie. The best group ever.
Amanda was awesome!!!
Moses was very helpful and just really awesome.
I was met by Jorge he was very friendly polite and professional. Highly recommend working with him.
Best experience ever! Thank you Karla for taking great care of my mom and I.
Very helpful and my purpose for my visit was successful
The Sales Manager Michael was VERY helpful! Helped me pick out rugs for my living room. Amazing experience!
Angie and sales manager Michel Phelps were great customer service. Ashley is great store
Michael and Moses are the best.
Moses Very friendly and accommodating
Armando was so helpful and knowledgeable! He helped me find exactly what I was looking for immediately! I will be back for more!
We really love the staff at Ashley. They are so helpful. They will always do right by you.
Great place to get furniture the staff is awesome and super friendly
Moses has been ABSOLUTELY INCREDIBLE!! Extremely knowledgeable and so helpful
MOSES WAS SO GREAT !!! thanks for helping us ❤️
Moses gave us excellent service. He showed us different options with no pressure I highly recommend Moses at Ashleys furniture in visalia
Moses was very helpful and patience with us! Thank you 🙏🏼
Karla was fantastic
sells manager michael was very helpful
Jorge was very nice and helpful!
Moses and Michael are great.
Moses was great!! Super helpful and friendly.
We love Ashley furniture
Armando was gr8
Outstanding Performance by staff in explaining the recliner
Alex was awesome...helped out a lot
I had a great experience at Ashley Furniture Store. The staff was incredibly friendly and professional, making the shopping process smooth and enjoyable. The service was top-notch, and I appreciated their helpful assistance throughout my visit.
Alex Clark was awesome and very helpful!
Alex did an awesome job and exceeded our expectations!
KARLA WAS AWESOME
Great service inside and out. Best customer experience you can ask for. Always tidy and professional. Ruben is as excellent.
Jorge Hernandez found exactly what I was looking for!!! I LOVE ASHLEYS FURNITURE!! Michael was helpful as well
Went to ashelys George was a wonderful person and very helpful will recommend
Great customer service with Jorge Hernandez and Sales Manager Michael Phelps sealed the deal !!
Jorge Hernandez Great customer service
came in to Ashley Jorge Hernandez very Knowledgeable and Sales Manager Michael Phelps gave me excellent service !
Luis was a tremendous help and quick about the financed process.
Amanda was awesome. She was able to get us a great deal on a sofa set.
Moses was great! Helped us get exactly what we wanted!
Karla and Michael Phelps treated me queen , I received Top Drawer Service. I Love Ashley’s in Visalia . Highly recommend to ALL
Came into Ashley and they took care of me 100% Martin and sale manager Michael Phelps came in and close the deal.
Very helpful
Great service!
Ruben was very helpful! Great dude
Ruben was absolutely wonderful will definitely be back for more
Great customer service, Jorge was awesome and extremely helpful
Came in to price match since my sofas went on sale within 30days. They took care of me very well and no hassle to get it done. The two lady’s at the front desk were very nice and sweet. And Michael was very helpful with the situation as well.
Excellent customer service by Ruben. Friendly, knowledgeable and found us exactly what we were looking for!
CAME IN AND RECIEVE AWESIME SERVICE AND HOMETOWN LOVE WE LOVE AHLEYS KARLA TEJEDA WAS GREAT AND MICHAEL OHELOS SALES MANAGER SWOOP IN AND CLOSED THE DEAL...
Moses has great customer service! He is knowledgeable and very helpful
CAME IN TO ASHLEYS AND ARMANDO TREATED US LIKE KINGS AND QUEENS...MICHAEL SALES MANAGER WAS VERY HELPFUL AS WELL. WE LOVE ASHLEY'S
George was Amazing. Very helpful !
Jorge was super helpful
Luis went above & beyond throughout our process with him. Answered all our questions perfectly & made everything make sense. This is my second time seeing him & glad it was just as pleasant as the first time.
Great service. Thank you Luis!
Luis Martin Diaz and Michael Phelps where great on any questions we had during our purchase.
Mikey was very helpful and attentive! Answered all our questions! Purchasing our second set !! Amanda was very friendly!
Jose was Awesome.He exchanged our lamp for us right away.He was very professional .Thank you Jose .We will definitely recommend your ster to our friends. 🙂
Jose was awesome.
Carla was awesome! She was very helpful!
Luis Martin Diaz was great! Took time to explain to us in detail what we needed.
(Translated by Google) Terrible service, as soon as an employee approached the door with my family and I can say they didn't even let us in, what if we were looking for? , and that they did not have, I think they do not like people arriving in flip-flops and with children, I can only say they are garbage and if it were the only place that sold furniture (beds) I prefer to sleep on the floor (Original) Pésimo servicio , apenas me acerque con mi familia a la puerta un empleado y puedo decir ni nos dejaron entrar , que si que buscábamos? , y que no tenian creo no les gusta que las personas lleguen en chanclas y con niños , solo puedo decir son una basura y si fuera el único lugar que vendieran muebles (camas) prefiero dormir en el piso
Met Armando Tejada Jr. he was great without any pressure. Very helpful and full of information I came looking for. Definitely buying here.
Very helpful
Amanda M and Store Manager Miguel gave us a great deal and great great shopping experience.
Strolled in to Ashley , on a whim just to look Karla Tejeda very knowledgeable and landed us powerlifting recliner in our price range and super quick 5 days to be delivered. we were very satisfied when sales Manager Michael Phelps passed by an explained the 5Year Regaurd Protection in detail , and we took advantage of it . we Love Ashley’s , and will recommend to our whole family!
I loved it! They helped me find a twin bed. Moses Rodriguez was excellent. He answered all my questions, sold me a bed and mattress, and was very kind and respectful!
Angelica was very very helpful Patience is a vertue she has it Nice job Angelica
Alex provided excellent customer service and Michael made sure we were taken care of. We would definitely return.
Alex Clark was awesome! Help us with what we needed without hassling us. Will be coming back in the future. Manager Michael Phelps was great as well! Both were really nice and respectful.
Great shopping experience with Amanda. Very knowledgeable and friendly. Her and manager, Michael, were very pleasant.
Amanda was extremely friendly and helpful with our purchase. Mike the manager even threw in a discount on our purchase and included a gift with the purchase.
Amanda was very knowledgeable & was not pushy at all. She truly offered excellent customer service!
Ruben did a great job and was very knowledgeable and respectful
Ruben and Micheal gave us some nice service. Definitely recommend to come here to get your furniture.
Great help and great customer service. Michael was a great help and so was Ruben.
Great delivery men
Angelica was very helpful lovely experience
Worked with Luis to make a furniture purchase! He was super knowledgeable and very friendly! Very pleased working with him and will return
MICHAEL PHELPS TREATED AS LIKE A KING, MASSIVE KNOWLEDGE ,AND ASSISTANCE WAS TOP DRAWER !
strolled into Ashley Homestore in Visalia , and receive such a great experience with Angelica , and Sales Manager Michael Phelps . They really cared and our they Exceeded our shopping experience. We truly felt like Queens and Kings ! I would recommend Ashley Homestore Visalia to anyone whom like a great experience,
Moses was very helpful and pleasant , Michael was very helpful
Came to Ashley Furniture. Armando was great. He was helpful and answered all of our question.
Great friendly staff and lots of great selections no matter what you are looking for. Luis Avila helped us and was very informative and helpful with what we were looking for which was a sectional sofa. Had a great experience and ended up finding the perfect sectional for our home. I highly recommend this place to anyone looking to furnish their home.
Mike Phelps the sale manager is super awesome. He helps explain everything and if there is a problem he will go above and beyond to fix it and make it right. If you’re looking for furniture I’d go here. What a lot of people don’t realize is most other furniture store buy from Ashley. So you’re better off to go straight to the source. You will get a better deal..
Came in Ashley Homestore in Visalia and Karla Tejeda assisted me , and Manager Michael Phelps assisted me , treated me like a Queen. Michael and Karla assisted on 2 Temperoedics for me and my son. I love Ashleys and would recommend these two are very helpful, sincerely Edith
Amanda and Alex C. are amazing! Excellent phone and in person service! I will leave longer review when my furniture arrives in August.
Carla was fantastic. Greeted us when we walked into the store and guided us to what we wanted to see. Once we decided on a living room set Carla worked up a couple of different purchase options. We wanted to try different tables next to the sofa we liked so she enlisted the help of her manager who carried an end table across the store to the sofa we liked which was super amazing and very helpful in helping us decide on a full living room set. Ultimately we loved the table set he brought and we were beyond satisfied with the service and experience with Carla and the management team at Ashley. Would recommend the store and if you visit, ask for Carla. She is so sweet and helpful. Thank you Carla!
Hi we came to Ashley Visalia bought some furniture we came from riverside close to Colton very nice staff helped us a lot especially Michael Phelps great job back again thanks
Alex was incredibly helpful and attentive from the moment we walked in the door. She helped me find the perfect bedframe and we will definitely be coming back to visit her for our future furniture needs!
Fantastic customer service they answered all my questions the associate named Amanda was on point on answering my questions her manager was even super helpful appreciate everything that they did was able to furnish my home I definitely would refer them great deals will definitely be back
Armando Tejeda was very professional and helpful thank you for all of your hard work and patience thank you will be coming again
Armando Tejeda assisted us helped us find a great deal and get us a bed frame the same day real thankful for all the help.
Great experience! Great deal! Michael was awesome!
Awesome!!!! Michael was amazing.
Alex is a great sales person and helped me get approved for a whole bed set! Cool chick 10/10 would buy from her again!
Carla gave us a very good idea and treated us very well, great hospitality.
We had the best experience at Ashley's and I really wanted to thank the Mgr., Michael Phelps, who helped us find what suited our taste in living room furniture. Thank you Mr. Phelps and thank you Ashley's Furniture! We will be back around during tax season for new bedroom and patio furniture!
We had a great shopping experience with Ruben. He went the extra mile to help us buy our new dining set. Definitely recommend him for his great customer service. We will comeback for any future furniture needs.
Great service and great quality of furniture. The sales associate named Amanda M was wonderful and sweet, she made sure all information was correct and not many other stores do that and I don't have to wait long at all for my furniture and mattress. The financing terms are helpful especially when getting a tempurpedic and base like I did. If anyone needs a mattress or furniture go to Ashley Homestore and ask for Amanda, she's been a great help at filling each room in my house.
Went in to find some living room furniture for our new place. We were completely ignored when we walked in and were never acknowledged the whole time we were there. The staff were just sitting around on their phones or talking to each other. After 20 minutes of browsing around, we left and bought our furniture at Bob's. I would not recommend buying furniture here.
Great service!
If I could give this place negative starts I would. The WORST furniture buying experience of my life. Back in march My family moved to a new home and had to start over with everything. Went to ashleys to purchase couches. Ended up giving them $1,500 towards sofa set, a patio set that was on clearance, a coffee table and a fireplace insert and Was told couches would be delivered along with my table and fireplace insert. Got a call the night before delivery to confirm. Then the next day got a call that the couches would not be delivered and they were not put on the truck for deliverey due to some damage on them. Then asked if I could go to the store and pick out a different set the lady said yes but the delivery truck was already on the way and it would be a different delivery date. I agreed because we had already been sitting on the floor for a few weeks. Got to the store and found ANOTHER sofa set we liked and then got told tha one could not be delivered for another 3weeks 😡 I told the lady we can't wait that long we've already been on the floor for too long. She said she understands if I wanted to purchase sofas elsewhere. I did just that. Then had to go through a whole other obstacles to get numbers and prices situated because they had already charged my synchrony account for the sofas. After a few weeks of arguing with them that i don't owe anything else to them, that the items I DID receive should be paid off with the $1,500 I paid them in cash. The price of each item was $520+279+549 I closed my account and now im receiving a bill for $189 and they're saying I still owe them. I don't understand how they figure I still owe money to them but I will get to the bottom of this and NEVER do business here again and I suggest you all do the same as well if your looking to purchase new furniture. Dont waste your time or peace of mind with ashleys. I
Great place, the help here is amazing. The product is great. 100% recommend!
I've recommended this place to everyone I know! Will be coming back for more
Great place love it here and will come again!
I highly recommend this place, their help is amazing. Their staff is lovely. Love doing business here
Ashley Furniture is the Best..Great Furniture Good Accomodation from the Employee and Especially the Store Managers. They are Professional very friendly people and they are there to care for their Customers..I had a great discount with all my Furniture, Recliners and Patio sets I recommend Ashley Furniture for Everyone and Families to Enjoy..Great experience hands down🥰
Walking into Ashley homestore in Visalia the store was clean and the sales people were very nice and let you roam with out making you feel like you had to buy anything. Will go again when I need to purchase furniture in the future.
Luis was very helpful and got us squared away in a timely matter thank you!
The store is clean and the staff are friendly. They dont bother you too much, but are nearby in case you have questions.
No one greeted me when I walked in. I walked all the way to the back of the store before anyone talked to me. I knew what I wanted so it was very easy for the salesman to ring me up
Karla & Mike are Amazing!!!!!! they went above and beyond to help me find what I needed and at a great price
The people are very nice very helpful. I always get what I need and it’s a very good experience when I go there.
We went to Ashley Visalia, CA to buy a bed and mattress. Moses was our salesman. He was very thorough, respectful, knowledgeable, and non pushy. He was a professional through the whole process. Thank you Moses! May God bless you!
Nice, friendly salesman. Worked very hard to get me a great deal and some free items too!
I had very attentive service by the young man that waited in me. The price meant my budget. Ask me again when I have delivery.,Do far excellent experience.
The manager Michael was amazing our sales guy Armondo Tejeda was so patient and helpful im so grateful for both of them Michael went above and beyond to help me I will definitely be not only coming back but referring others
I had a great experience at the Ashley store. The atmosphere was calm, quiet, and clean. There were a lot of furniture options as well. The associate who helped me was Moses. Moses was incredibly professional, friendly, and extremely helpful in the process of helping provide information on the different furniture sets I was interested in. The deals and price matching were great as well as the delivery set up fee!! 10/10 would go again for future furniture purchases.
I am now a regular customer at Ashley Furniture, due to their awesome customer service. Credit to the store manager Michael and his staff associate, Armando T. In the same manner, I give credit to the entire staff, they greet you well from the store entrance, and they show enthusiasm in rendering assistance to you during the visit.
I appreciated the quick help I had in selecting a new sofa for my home. The service was fast and easy. Staff were very friendly which made the experience that much better!
No real help and account closed
I was thrilled to have excellent customer service at the Ashley store in Visalia, CA. José and Marni were pleasant not pushy, thorough in their presentation of the bed which would be the best for my needs, and confident in their product. I will shop Ashley again. Christina
We walked into the Ashley Furniture store in Visalia, CA on Tues night hoping to find 2 recliners, but not 100% sure we’d find exactly what we wanted. We were looking for something very specific. Alex (the sales representative) let us walk around and explore on our own while she looked in her catalog to see if they carried what we specifically were looking for. We found a rocker recliner that was absolutely perfect for our needs (it wasn’t what we were looking for in style, but it made up for it in comfort). She was very helpful in the sale and the store itself is set up beautifully and not overcrowded and messy like other furniture stores. We very much enjoyed our experience and we will be back.
Lucy was such a big help when my husband and I went to pick our new living room furniture. They had a great selection and Lucy as very informed on each of the sets we liked and helped us narrow down to our choice. The store warranty is really great and while I hope my new furniture won’t need repairing or replacing it’s nice to know I’ve got that to depend on.
Zack was wonderful!!! Very sweet and helpful! Great employee!
Was looking for an oversized chair, salesperson Alex helped us, showed me lots of options, and understood what I was looking for, we went to pick up the chair and the warehouse personnel were very nice, I liked Ashley's, thank you Stella
Second purchase from this store, it’s been amazing service both times. Don’t forget to ask for Karla she’s great. Thank you Karla!
Melissa and Moses we very helpful with my purchase and answered all of my questions. Very good customer service!
Moses was very helpful when we showed up 15 minutes before closing. Not everyone is so helpful in my experience. He showed us every option he thought might fit our style profile and was ready with pricing, color options and delivery times. We ended up purchasing 2 sofas, and they were not the ones we had come in to see! I would have sat on them and left. But he suggested another set which was exactly what we were looking for. Our new sofas should be here in 7 days! If everything is on point at delivery I will give 5 stars. Service was 5 stars for sure! Until my sofas come I'll give 4 stars. Happy customers!
Tested the Beds very good condition for being used I noticed bed bugs in the mattress though
Jorge clarified our questions regarding purchasing a new coffee table. He offered options on delivery and set up. The process went smoothly
Awesome
I just bought a Sofa and Marni the sales girl was very helpful and so patient with me I highly recommend it. MARNI CAN HELP YOU. ;)
Friendly sales people, lots of merchandise. I found everything I needed, most happy!
(Translated by Google) jaikratsidhu jaikratsidhu (Original) Jaikratsidhu jaikratsidhu
Roger at the Visalia Ashley Furniture location is everything you want in a furniture transaction for your home. Professional, courteous, knowledgeable…and takes the time to let you arrive at your own decision while providing factual information to allow you to make an informed decision.
We had a very good experience as soon as we enter we were greeted by Luis Martin Diaz. He kept on checking on us in case we had any questions. Would recommend shopping here.
Bought a rather expensive mattress from Visalia Ashley a few years ago. Part of the deal was $300 in gift certificates and 50% a purchase of furniture. Went in to redeem gift certificates which they didn’t honor and the manager said no he had no 50% off being held for us. He didn’t even go look. We go in to Ashley about every three months to look for something to spend our certificates and discount on. Finally found something and lies. lies .lies! Will never shop Ashley again! Manager was a total jerk!
My experience was amazing 😻 Moses went out of his way to help us❤️
I have made multiple purchases with Luis Diaz, he is very helpful, friendly, and gets to know us more each time. Most of all he remembers us. I appreciate his friendly demeanor and making us feel comfortable and not pressured. He has made our shopping experiences with Ashley’s a great one! :)
Had a good experience! Melissa Escobar helped us out, she was the best
Came to Ashley had a need for a part of my lift chair, and Michael Phelps and warehouse man Daniel Aguerro treated me like a Queen ! I definitely would say come to Ashleys
Nice furniture surprisely good prices. Bar stools were better than expected. Lydia was super nice and helpful
We walked in and were immediately met by Alejandra D. She showed us exactly what we wanted , and we were sold. We had planned on being out all day, nope first place and our purchase was made. Nothing better than a knowledgeable sales representative. Excellent service.
Went in today to look for a Mattress, we were greeted right away. Luis Dias was our salesman. He is what I haven't seen in a salesman in a while. Luis was of great help and very polite. I will recommend him to all my family and friends. Thank You again Luis
Knowledgeable, professional, and friendly service. No pressure to buy. We'll be coming back for future purchases from Moses and Mike in Visalia.
Alex gave great service we will be back.
(Translated by Google) Very good service, we got a living room and a set of tables, Luis Martín Diaz attended us here, a very good seller, thanks for taking such good care 👍 (Original) Muy buen servicio we got a living room y juego de mesas aqui nos atendió Luis Martín Diaz muy buen vendedor gracias por atender tan bien 👍
I couldn’t find any rugs that I liked at many other stores in Visalia but Ashley had a wide selection to choose from. Excellent customer service & thank you, Jorge H., for all your help! Can’t wait to shop there soon for our babies nursery.
Our 94-year-old mother was moving into assisted living and she needed a bed set that fit her small size and physical limitations. Aljendra Duarte spent the time and attention needed to find the right solution and she was always available when we had questions. Now that everything is set up, our mother is very comfortable and pleased with her new furniture.
Thank you Alejandra Duarte for helping us select our comfortable sectional well be coming back to choose our mattress I appreciate how nice you were and your patience.
Moses did a wonderful job of getting me information without pressure
Moses Rodriguez took great care of us!
Came to Ashley furniture and Melissa E helped us and was super friendly and patient. She is an excellent asset to the store.
Jorge was courteous and professional. He worked with me to find exactly what I wanted! Thanks Jorge, 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I will not purchase from Ashkey ever again. The furniture was scheduled for delivery, I took the day from work. It was confirmed. On that day I got a text stating that the delivery would be 2 days later. I called the number they said the delivery was put on hold which delayed delivery date. Ashley contacted a person in Iowa, instead of me, that person said this was a fraudulent purchase. All of this due to Ashley's staff making a mistake. 2nd time I purchased from both times were disasters. Never again!
Ashley Visalia raises the bar for a furniture store in this area. Huge showrooms, impeccable style, and friendly staff. They have so much selection that it is fun to just browse the showroom. This is our 4th house and purchased all furniture from Ashley. They sell quality furniture so I know that what I buy from them not only looks good, but is high quality and will last a long time. Amanda is the best sales associate and Michael Phelps is an awesome Sales Manager. Great customer service. 😊
Ashley’s use to be top of the line, they have taken a huge step back. The manager Eric at the Visalia store is horrible. Go to Reds, save yourself a lot of drama.
Came to store and met Karla Tejeda and gave us wonderful options and selections , and Sales Manger Michael Phelps also gave us outstanding service , so friendly
(Translated by Google) Liria was super friendly and excellent service (Original) Liria fue súper amable y excelente servicio
Zachary was super nice and helpful....will definitely purchase from him again
I received a great service with Karla and her agent. She took a lot of her time to give me a great service. Mr Michael gave me a great service as well..thank you!
After numerous phone calls that left us frustrated . We finnaly came i. And spoke with mike phelps store manager and got excellent customer service and the problem solved
Always great service and easy to work with.
Came into Ashley Visalia after sleeping on a mattress at a RB &B with a sku # and Alejandra helped me and saved me $130
I bought furniture at Ashley’s furniture and the sales lady Lydia was so helpful and patient with me so thank you Lydia😇
Great service all around!!!!
(Translated by Google) I came here to the furniture store and I liked how they treated me very well Thank you Karla (Original) Vine aquí a la mueblería y me gusto como me atendieron muy bien Gracias Karla
Melissa helped me out with my purchase I went to several stores because of her I made my purchase at Ashley
Karla was a fantastic sales person. Showed us exactly what we asked for, and in our budget.
Came here after visiting a couple other stores and not finding anything or left after being stalked through the store. Ashley is great! We were greeted at the door. Not a single salesperson followed us or hounded us. When we needed someone, we found someone to ask and he was super nice and helpful through the purchase. They had the absolute best deals and we got way more stuff for less than a couple other large, local stores. The quality is excellent. It's a brand that's been around a long time, I definitely trust it. The delivery guys were really nice, too. I will be back for future purchases!
Just did a delivery from Olive Garden, Erick & Michael are so wonderful and nice! Glad they helped me out.
I had great service with Armando Tejeda and Zackari Riojas came in to pick up my furniture to pick up my stuff the delivery guys were gone that day but these two stepped up and saved the day and Micheal Phelps sales manager made it happen and i recommend to ask for Lucia Garcia for your sales person she just had that connection with people made me feel comfortable.
Lucy and Eric are amazing! They got us the best deal on 7 piece sectional. They were not pushy, instead their focus was making sure we were happy and got the absolute best deal on a high quality piece of furniture! Also the furniture will be ready in a couple weeks, wow! Other places told us everything was push back 12-14 weeks! Thank you Lucy and Eric and the whole Ashe team!
Zach was fantastic in getting my friend Abby the perfect and safe chair to get dressed in. Zach worked so hard to find the perfect chair and made it possible to take it home for half of the price. You were fantastic, Zach. Thank you so much.
Zachary was so helpful! He went out of his way to help my disabled mom find the perfect chair, and worked it out so we could take it home the same day at half price! I appreciate you so much Zachary! Thank you!
Luis was so helpful in working with us to purchase a new sofa and dining table. I will definitely be recommending anyone looking for furniture to come to Ashley’s
Amanda was very helpful with our purchase of a new sofa and loveseat
Nice store, said I needed a 40" or less desk that was sturdy. Bro showed me 50" and I said it wouldn't fit and he said to build it myself then. If I'm at a furniture store do you think I feel like doing that?
Valerie and the manger Mike were great. Pleasure to do business with.
We had a great experience. Luis was very kind and helpful. Great customer service.
The store itself I'm not sure how it is but the customer Service Representatives really sucks I made in online purchase for almost 5,000 mostly everything came good but my bed had a broken rail I received it 10/17/22 made a report 10/18/22 and have not gotten the replacement nor the technician that supposedly was going to come fix it, at this point I have already purchased a new replacement my self wish cost me 100 dollars wouldn't recommend Ashley home store😡👎
Luis gave us great service! Very knowledgeable about their products and a huge help!
Michael Phelps great manger if you need help he's the man to fix what you need to be fixed he does what he says he will do very impressed
Great service, courteous salesperson and great quality products.
Luis Avila !!! Super helpful and made sure we found exactly what we needed on such short notice! He is your man !
We came just to look, but end up with what we came for thanks to sale associate Valerie. She helped with our purchases and assist us with offering financing. We went home happy.Thanks again valerie we appreciate you
I went in to browse and get some ideas and Valerie went above and beyond with giving me inspo and finding the best deal for me. She was patient and very sweet and made my decision process a lot easier. Definitely recommend.
Luis helped us and everything was great; no pressure and a great deal.
Valerie was the best! She was very informative and knowledgeable about the merchandise she was selling. She is a great asset to this store. Thank you Valerie.
I loved my experience with Ashley stores! The customer service was great and I loved how Lucy helped me with all the questions I had! She really took the time to find me the perfect furniture I needed.. thank you Lucy and thank you Ashley furniture for having such a great team 😀.. 100% recommended
Excellent service and great prices. I had the pleasure of meeting a sale representative (Lucy )she was very professional and had lot of patience with me I sure did took my time and she actually fallow up with me during the week to make sure everything had arrived. Thank you lucy.
Wonderful experience shopping here Alejandra made it so much more special by trying and getting us the best deal. Definitely recommend.
Overall my visit was good & I had the sales associate Lidia who was very helpful and nice.
Valerie was a wonderful saleswoman! 11/10 would recommend her!!
Highly Recommend requesting Valerie when buying here! she isn't like the other bloodsucking sales reps at the store who follow you around like a stalker. will give you the space you need and answer any questions you will have. hands down the best they got!
Came in to buy furniture thinking I’d have a hard time but luckily I was helped by Valerie who made everything simple and easy she was very kind will be coming back
Amazing service I’m a first time furniture buyer and was helped by Valerie she was very kind and helped get me everything I needed definitely coming back for my furniture needs
Went in to browse bedroom sets and was greeted by staff right away, so friendly. We were helped by Valerie and she was so nice with our 6 year old and was not a pushy sales person but was helpful in finding what we needed and wanted. Definitely will come back when we need more furniture
Luis Martin Diaz helped my husband and I with our couch! Awesome salesman!
Luis was great and everything went smoothly. We will add when product is delivered
Alex helped me find the furniture that was right for my living space. I didn’t know how to set up my living room and she was able to draw up a map to see a layout and maximize my living space. She communicated the delivery dates and helped me through multiple finance options.
We have purchased three times from Ashley’s and it is a great experience every time. Jorge was very helpful and honest throughout the whole process. We love our new couches!
Excellent service and sales associate.
Shopping for our furniture at Ashley's was a wonderful experience! Our sales associate Angelica was amazing! She was friendly, courteous, and really took interest in helping me pick out the furniture that best suited our needs for our new home! It's important to us as a family that our needs were met in picking out our furniture! Thank you Angelica for taking the extra time to make my shopping experience wonderful!
Sales very friendly
All the staff was delightful attentive and kind.
Amazing deals, Great customer service. Thank you Michael for the amazing deals you provided to us. Me and my someday to be wife really appreciate it!
We loved the attention and kindness we received today in helping us find the right sectional Sofa. Michael Phelps who is one of the managers at this location was the one who took the time to help us. Thank you Michael! We will be back again to buy whatever else we will eventually need from our home!
This is our second sofa we have purchased from Ashley. George was able to get us a great deal. We appreciate his efforts and knowledge of the items we were interested in. Great people. Thanks Ashley HomeStore.
Carla was absolutely amazing. She helped us find our perfect mattress at an excellent price. We are so happy thank you Carla!
Always a good experience at this location. This location is clean and has excellent reps who are helpful and give the space I need to walk around. Thank you.
Super freindly staff.
As soon as you walk in your greeted with a smile 😊 & asked if you need any help at all my experience Angelica helped me and she was so nice so friendly and informative throughout the whole transaction, also the sales manager Micheal he’s awesome as well!! I had a great experience and will definitely make this my first stop in the future
Appalling customer service. Once they have your money they don’t care.
Awful place to get furniture. Very lazy associates except one gentleman with long black hair. When trying to reschedule delivery they say there is nothing they can help you with bacsically giving me only one option to cancel my order. And don’t even bother calling them cause I never got an answer from anyone in the store. 0 stars I wish there was a better furniture company cause this is awful.
The Visalia store is MILES ahead of the Fresno location both in terms of staff and selection! Luis Diaz was incredibly knowledgeable and friendly, thank you for the top-of-the-line service.
I needed a bedroom set along with a foundation and mattress. I had a budget which I thought wouldn't be possible especially me wanting a certain mattress and bedroom set. Chandler tried his best to get what I needed to fit within the budget by speaking with his boss Michael and Jeff. This place has been really patient with. This is a wonderful place to get furniture from and a big help. Thank you!
My parents came to buy furniture as they just moved and the woman that was “helping” them said they couldnt purchase anything because they dont have an account?! After explaining to her multiple times that they have bought furniture from Ashley Furniture store before the woman still refused to sell anything because she “didnt want to mess anything up” They were appalled by what she was saying but eventually just left and went to purchase their furniture elsewhere.
Service was helpful, not overbearing. Sales rep gave clear answers with no hype or runaround. I will definitely shop there again.
I stopped at Ashley’s in Visalia. Luis was quick to help us however he was extremely pushy and no matter how many times we told him we do not want the protection plan. He still went ahead and add it to our cart. He kept talking how he sales over two million a year and how every other Furniture store is bad. We end up walking they lost a 4,000 sale! Never again.
And again this has been a horrible experience with Ashley furniture store(visalia) I had spent over $8,000.00 in SJ location (horrible people and service) because of it received $200.00 gift card for spending that much money. Obviously I never wanted to step foot in that store again so I had my sister use the gift cards for my mom. She went in (visalia location) and told the lady in the front desk (Latina lady) that she wanted to buy a large rug and had $200.00 gift card. The lady then told the workers on the floor ( the store was empty with no othe customers) that they wanted to buy a large rug. None of the workers went to them to assist. My sister finally had to scream out, "Hello, can anyone help!". Eventually someone came over (Martin) he said, "they don't want to help you because you are just using gift cards and not spending any money". So the rug they finally chose was on sale for $219.00 . When they went to buy it it came up to over $250.00 +tax....the lady checking out said that the computer was not reading the discount so it couldn't be applied. The workers were arguing with both my sister and mom very loudly and didn't want to give them the amount that was being sold for. The workers were rude, racist and uninviting to them. Hopefully management does something about this. This behavior is unnecessary and disgusting. I do not recommend this store...🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Purchased a bedroom set. It took two months to receive my whole order and customer service was rude when I asked when I was getting my shipment and why was I getting it in 20 separate boxes. They didn’t take returns. I will never order from Ashley again. Beware
Fast and friendly.
They need better customer service and a local phone line. Was on hold for over 20 min just hung up. Tried their call back and got an error.
Make sure u get everything in writing.....they tell u what u want to hear to by. My delivery date was fabricated to a date that was not delivered at that time. In fact it's another 6 days! What a disappointment! 😔
Chandler was great! Knowledgeable and helpful and patient! Thanx! Professional and courteous too! Thanx!
Our bed was a freaking waste of money and hunk of junk! The delivery folks, which I found out were contracted out, showed up early. Which typically would be great except it was 6:30 AM. Fine whatever. The bed was set up poorly(missing handles, slats not screwed in or double drilled so nothing will hold now) and trash left underneath it even! Our bed set showed up damaged, and after some back and forth the manager said they’d send out a technician the following week. They never came in the specified date. Called, was profusely apologized to and rescheduled. No one ever showed. I could never get a hold of anyone either at the store or at the number the manager called from. It’s been over a year, and the issues have only gotten worse.
Don’t buy from this place. I received damaged products on 06/07/22 and they said they will send a technician to fix it on 06/09/22. Nobody showed up and went to their local store the next day and they said it is scheduled for 07/09/22. They made me wait 1 month for the bed and another month to have a technician come down. They wouldn’t refund because it’s after 72 hours refund window period. They gave me the wrong date which consequently pushed out my refund period and wouldn’t honored it. Called their customer service twice and each time approximately 50-58 minutes to have a representative from oversea with broken English and rooster crowing in the background that could not understand the issue and completely useless. Their delivery & assemble services were a joke because they over-screwed my bed causing a hole in the open and poorly assembled. Billion dollar company with garbage customer support. Stay away from this place it’s toxic.
Greeted right away! Offered her services. Very helpful. Friendly. Very informative
Great shopping experience. Me and my girlfriend went here to pick out a bedroom set for our new condo. Great customer service and lovely modern furniture store!
I’ve bought a bit from here and look forward to checking out some more furniture soon !
Always such a great experience every visit. Alex is always most helpful and really knows her stuff. Alex is efficient and goes above and beyond the call!
Moses Rodriguez is the best sales associate. Highly recommend him for future purchases.
Moses Rodriguez is the best sales associate at this site. If you're looking to buy some furniture ask for him. He's professional, patient, knowledgeable and just overall great!!!!
Employees standing around and talking, taking selfies, playing on phones. Nobody helped us the first 20 min we were there. Unprofessional...
Will never buy from this place again, purchased a bedroom set last week of November, was told I'll have it in 8-12 weeks, we're in middle of April and I'm still waiting for it. Got a phone call from them beginning of April that they were still waiting on 1 side bed rail and would be ready on 18th of April but they can't deliver my whole bedroom set till may 16th, wow
Do not buy from Ashley! They take forever and have horrible customer service.
Very nice people but a little expensive
I do not recommend visiting this establishment. I ordered a sofa which took more than six months to arrive. When I went in to purchase, the sadness person was great: only he told me the sofa would arrive in 6-8 weeks. The arrival date kept getting pushed out. I called and then they supposedly gave me a discount on the matching arm chair and leg rest. It was ridiculous! I ended up paying more for the chair and leg rest than the sofa. Furthermore, I received those pieces before my initial sofa order. In the end, I called the corporate office to make a complaint. As consumers we invest money in a company. What do we receive while our money is tied up!? The corporate associate told me the store would call me to order me compensation and a claim associate would be contacting me in about ten business days. It's been about five months. I haven't heard anything. The furniture is well made. But I refuse to do business with a dishonest business or person.
My wife and I received excellent service from Moses Rodriguez. He was very attentive to our needs. He was available when we had questions and was able to submit changes to our order. 100% reccomend him for your sales person.
Come see my guys Armando and the great staff at Ashley Furniture Visalia
Michael and Ruben were super nice and took their time with my wife and I. They are super helpful and just positive vibes and mood made us feel welcomed and valued. We got a really good deal for our baby room.
Michael and Ruben helped us so much in getting the best deals. They took their time and were super nice and helpful. We love coming to this location.
Went in looking for a sectional sofa. Found a nice one, in leather, which was priced at $10,000 +. They offered us several discounts, even called the manager over to make sure we got it at the "best price they could", manager said he wanted happy customers. Wanted us to pay for shipping ($300.00+), and a ridiculously overpriced "protection plan" ($700.00 +). They got the price down to around $5500.00. We wanted to look around a little more before deciding. Came home and got on Ashley furniture website and found the same $10,000 sofa for $4,200.00. With a couple of online discounts price came to $3,400.00, with free shipping. Avoid this place, they only sell Ashley branded furniture and operate like shady used car dealers.
Michael phelps really hooked it up with our whole furniture purchase best manger !
Forced to pay $70 for the delivery of two desktop lamps, I offered to go by myself to pick it up. When they arrived one is defective. No answer at their automated line.
I bought three items, one was delivered with no issue. One they set up but it has a hole in the frame of it and claimed it as it was delivered without issue. The last one they said was broken and said customer service would call me the day of the delivery or the next day. It's been three days and no call.
Totally bad experience with dina the lady working at financing counter ..she is so rude ..negative customer service..wasn’t expecting ashley’s gonna serve us like that . From :- Parmjit Gill Singh
Very impressive lay out of store and staff. They have a very good selection of all furniture, personal made us feel like valued customers and took personal interest in us as well.
Employees don’t know anything. Supposed to take 1 week for delivery but is taking over 1 month and a half.
Warning to anybody wanting to shop at ashley furniture store We bought a couch and chair at the establishment in visalia, ca. looked very nice. Got it delivered and immediately was creaking like it was 40 years old. Within 4 months, my wife and i were simply sitting down and the couch gave way! Crack! What happened?! The bottom gave out and made It almost impossible to sit down any longer. No worries as we paid extra for the extended Warranty and should be able to replace this in an appropriate time and manner. Ahhhhhhhhhhh!!!!!!!!!! Boy were we wrong. After many, and i mean many phone calls because i am persistent and it almost seemed personal at this point, i kept trying, even though the customer service line just keeps hanging up after 20 minutes. So….we walked into the store and a lady helped us who seemed helping but could tell that this happens constantly and gave us a new customer service number…ahh…. Some hope! A customer service tech is now scheduled to meet us at a certain date. Great! This is about 2 month after our couch broke btw. He comes and looks at our couch and tells me he can’t do anything about it, which is obvious to me because it is severely broken but he explains to me that it should be covered Under warranty and gives me a new phone number to call…. Several attempts to that phone number and after about a month they explain to me it should be the company’t pronlem because it hasn’t been a year yet and the warranty can’t take place so they will contact ashley and tell them about the problem. After many more phone calls and about a month ashley furniture tells us they checked with the customer service tech who came out to our house and he claimed it was our fault for breaking the couch so they wouldn’t be able to help us. So what about the extended warranty? Well, since they didn’t help us they could refund our warranty only but the couch is on us. 🤬🤬🤬🤬🤬🤬🤯🤯🤯🤯🤯. I have never had such bad customer service. Please don’t buy furniture from this store. I warned you
Great service and prices
We have purchased a lot of furniture over the years from Ashley's, so when we were in need of a small bedside table, it was easy to know where to look. In a matter of approximately five minutes, we found what we were looking for, and it was on clearance. Hooray! The sign said we could take it with us. Another Hooray! It should not take 30+ minutes of paperwork to pay for a table and load it in our car, but it did. In no way are we placing any blame on the salesperson, none. She was doing her job. We weren't there to purchase a car, but you would never know it by all the paperwork involved. There has to be a simplier and faster way to process a purchase, especially one that does not require order and delivery. Hopefully this review will get the correct wheels spinning to bring a resolution to life.
Everyone took very good care of me today.
We had an overall amazing and smooth experience! We came in just looking to furnish our new home and Lucy ended up helping us the entire day, getting us the best deals possible, letting us know the best prices, when things would be in stock, and was very attentive and patient with us. She understood what we wanted and what we were looking for and showed us good options. The sales manager, Michael Phelps, ended up giving us an AMAZING deal and we couldn’t be happier that we are leaving with really good furniture at a great price with great customer service! Overall great experience
If I could give a Zero I definitely would!!! I’m very disappointed in Ashley’s Furniture. The employees are nothing but liars. I placed my order back in November and was told I would get it by January. It’s February and still nothing, I’ve called several times and all I get is different dates and a sorry. I feel sorry for anyone else that shops here. You don’t know what you’re In for..
Michael Phelps did it again. Always comes through with the best deal and awesome customer service.
Michael Phelps and Leonel, Big thanks for making my shopping experience awesome!!
Very disappointed, bought living room set end tables coffee table, lamps,rug, recliner ( power), also bought dinning table and 6 chairs,my purchase was on November 11 2021 Still don't have dinning table and chairs and they haven't replaced the recliner that was wrong . They sent email that my table and chairs were coming last week ,they only had 6 chairs on truck and they wanted to take recliner,back WELL! DO I NEED TO Say I WAS UPSET CAUSE OF COURSE I HAD EMPTIED DINNING ROOM AS THEY ASKED TO HAVE AREA CLEANED AND READY FOR DELIVERY!
Michael Phelps is the best and had the best customer service
Moses is very skilled and helpful for helping us choosing our mattress, sofa and coffee table. I definitely recommend this place and this sale associate ! Thanks again !
Micheal, Luis, and Jorge made the experience of buying furniture for our home an outstanding experience. They all individually worked with my wife and I and got us everything we needed for our home at a reasonable price. Best service in town.
We came to Ashley’s to start our new journey for our farm house. We had the best and kindest service from sales women Melissa Escobar. She was patient and knew her sales! Very knowledgeable about mattresses. We bought a bedroom set, couches and very sleek dining table we can’t wait to host our family! Michael Phelps was the manager and boy did he take care of us! Treated us like family! Made our first furniture experience so easy and fun! I will definitely recommend all our friends and family!
Just bought our furniture from this location. HIGHLY recommend coming to this location. Ask for Mike and Amanda! Both are amazing and helped out tremendously. They made our house furniture shopping so special and FUN!
I had really great experience buying furniture for my house the sales manager Michael Phelps really great guy the staff was pretty friendly they helped us find everything we needed
I just want to say Moses and Michael the manager made this the best shopping experience. He heard us out and understood what we were looking for. Was super relaxed and fun to shop with. Moses was super informative on all product and was not pushing anything we didn’t want. I will be back again to shop with Moses for all my furniture needs.
Just bought a complete Bedroom set at Ashley's furniture store Visalia. The best sales rep. Jorge Hernandez, come on down he'll hook you up!!!!😎
Great buying experience at Ashley's. Lucy and her manager Michael were very knowledgeable and friendly. Excellent customer service and got me a great deal.
Do not come here. The staff are so snooty towards another. Two hours wasted that I will never get back. Would not discuss my monthly payments . Right at the end tried to have me accept $283 payments two times a month ! Why waste my time ? When I questioned them no one could give me a straight answer. Didn’t even give a break down
Came in with my mom looking for a lift chair, met with Armando Tejeda and manager Michael Phelps, they definitely earned our business and gave us an amazing deal on the chair. Thanks guys 👍.
Marni at Ashley Furniture is AWESOME! She helped my mom and I find the right sofa for my 89 year old mom. We are absolutely happy with our purchase. I highly recommend you go to Ashley Furniture and see Marni for assistance.
Jorge was great to work with.
We were given false delivery dates to get us to buy 10000 dollars worth of purchases. This was in December. We still don't have our stuff, its March
Armando Tejeda and Michael Felps where extremely helpful and gave great customer service! I really appreciate there help and would defiantly recommend to anyone! Thanks again !
We are just finishing up our purchase at the Visalia store and it has been one of the best experience here, our sales person Valerie Hyatt and the sales manager Michael Phelps, have gone beyond our expectations. This is why we continue to shop here at our Visalia store.
My wife and I had the opportunity to be helped by sales rep, Jorge, and manager, Michael, and we could not have been more pleased. They made our experience very enjoyable and made sure we left feeling confident that we made the right decision. They made sure the item fit our price range and even made some adjustments just to ensure our satisfaction. Thank you, Ashley HomeStore Visalia team!
I was looking for a new sectional for my house and decided to stop in to the Ashley Home store in Visalia, CA. I ordered the sectional and deivery was late. I also ordered a dresser, it arrived gouged inside the drawers and broken drawer pulls. I requested a refund and they tried to refuse. It took 2 months for them to pick up the dresser and refund my purchase. It was a huge hassle! I closed my account and will never go there again.
Very pleased with the service that was given by Moses in-store at the Visalia location! He was very patient and friendly. My son lost his phone in the store and they even held the phone overnight for us to pickup next day. Thank you for great service and consideration to your guest!!
Michael Phelps and Melissa are amazing! They helped us out so much and gave us the best discounts!
I’ve been dealing with them for furniture I bought back in August. It’s been like 3 months and I still don’t have everything. There have been promised delivery dates and no calls when they don’t show up. I hate to go to them for anything anymore. I would not recommend purchasing anything from them unless you have 6 months to wait
Never buying from them again.
I wish they would let you browse on your own. Then ask questions if needed. The staff are all very nice.
We had a pleasant experience during our recent visit to Ashley store.
Good selection of furniture
Excellent service! Everyone was very happy and helpful. I bought a lovely bedroom set for an amazing price and I cant wait until it arrives. Thank you Ashley Homestore and manager Cruz. You truly went above and beyond. I will definitely be back(: NUMBER ONE FURNITURE STORE NO DOUBT
Sales associate and manager cruz were very helpful will definitely be back
Cruz was very professional
Roy & Angelica did an AMAZING job fighting for me & got me the best deal with their manager Cruz who was AMAZING as well!!! I'm sleeping so much better with my lux breeze soft & my family loves the big lavernett sectional💖 definitely recommend Ashley Homestore #1 furniture store for sure.
The sales person Amanda was sweet. I do not have a problem with her. My problem is with your manager and with your policy. I bought furniture there a few years ago and they recommended your Ashley Home Store Credit Card. I applied and I put all the furniture on it. No issue. About 2 months ago, I bought a table on your website and used the card, no problem. Then I try to purchase a dresser today and they said I have to put cash down before they would use the card. They acted like they never saw your own credit card before. Why would I use two different cards to purchase, when I never used that before. So when you go to Chevron and buy gas, make sure you put half down with cash then use your Chevron card. Now doesn't that sound ridiculous?? I think it is wrong that your company requires people to use a different card to put a down payment on it and then use the Ashley credit card to complete the payment. This will be the last item I purchase from your company. I love your products and my entire house is almost all Ashley. But this was the worst experience I have ever had.
Michael Phelps and Marni took great care of us at Ashley’s. Real easy transaction and made it super easy to understand the process to get the couch of our dreams.
Great customer service. Sales associate Alex along with the store manager Michael worked hard to get us the furniture we wanted at a price we were comfortable with. Their patience and professionalism will definitely have us returning for our future furniture needs!
The staff was amazing made the purchase process easy and got exactly what I wanted
Don’t go here! All of their workers just sit around doing nothing. They never answer the phone and we paid for a delivery date but then it was pushed it back 2 months without even letting me know.
The furniture in the store is identical to the items available online, yet this store charges 3-4 times as much. 1400$ for a dresser I was able to buy online for 450$. Also the manager is rude. I do not recommend. There are a lot of other stores locally that sell Ashley furniture much cheaper and they aren't rude.
Terrible experience! DO NOT SHOP HERE! If I can give zero starts I would. They have terrible communication skills and standards. There’s sales manager is a fraud. His name is Cruz. Do not believe a word he says. The customer service were unwilling to help once they failed to deliver on there shipment and it’s basically impossible to return there furniture. Highly recommend not shopping here.
Good product. My family will enjoy it for the next few years. Thank You.
Friendly, professional, and great deals
We ordered my whole living room set, dining table, & bedroom set back in October 2020. It took 3 months for our whole couch to get here, we only had one part for the longest. All my living room accessories came BROKEN. My table STILL TIL THIS DAY HAS ONLY 3 CHAIRS. It’s September 10th 2021. We get harassed by their acceptance now because we only financed the table & entertainment center. The rest was paid off in cash. They have came to replace our table 3 times, but the tables are worse than the one I have. It’s BEYOND ridiculous & very frustrating at this point. We can’t even have a family dinner at our table.. I will never again purchase from Ashley We told them to pick up the table about 4 months ago because we don’t want it anymore, & they scheduled us idk how many times to pick it up, yet it is still here. Super unprofessional for such a big name company.
Recliner delivered broke. disappointed with quality and support from Ashley's. Still can not resolve. Just want to get my money back for this junk product
Horrible customer service, they are scamming me that my couch will be arriving in three days. But the couch never arrived and I was waiting for a month. So I have to go there to talk to customer service. The girl in receptionist wearing glasses and has apple watch was clueless. She said she can’t do anything about it except told me to wait for like couple day. I never recommend anybody buying ashley furniture. Scam company.
(Translated by Google) Everything is very nice but expensive and not everything is real wood, you do not leave there with the real information of the monthly payments or the dates to pay for the next 90 days without interest. I contacted the store. I am waiting for an answer about my questions. My purchase was today. and they deliver until September so I hope everything is resolved and I go back to buy in the store again! (Original) Muy lindo todo pero costoso y no todo es madera real no sales de allí con la información real de las mensualidades ni las fechas a pagar por los próximos 90 días sin intereses me comunique con la tienda estoy esperando respuesta sobre mis dudas mi compra fue hoy mismo y me entregan hasta septiembre así que espero se resuelva todo y volver a comprar en la tienda nuevamente!
Employees are so helpful. Always find me the best deals.
Went into store was greeted by Jorge. What a nice experience. Showed me the sofas I was looking for. Great deals and beautiful showroom. Loved the store. I did purchase my sofa. Thank you. I’m adding to my review from a month ago. I did receive my sofa chaise. But after my email confirmation of delivery the next day I was called and told my sofa chaise was back ordered. I had to wait another 2 weeks. On September 1st I received my delivery. BUT… my chaise came with no feet. The delivery guys called someone and I over heard her tell them my feet would be delivered in about 7 days. So I waited and waited. I tried calling on a Friday every number on the card and sakes ticket. I could not reach anyone. Then last Monday I started calling at 830 am. After 35 minutes on hold I got a human. And got disconnected. I called back and got disconnected. After another 30 minutes on hold the 3rd time I got the most rude girl and she told me my order was not placed and after arguing with her she hung up on me. So I got into my car and drove 1hour and 20 minutes to the Visalia store and blew up on them. The manager Michael Phelps calmed me down and assured me he would take care of it. He has been in contact with me and as of today my chaise feet have arrived. Thanks Michael. Please do something about phone customer service. They are horrible.
Purchased a sectional and the sales rep ordered the wrong one. Then they refused to fix the problem.
bad customer service that belittles you
horrible customer service that will blame you for their mistakes
Google won't let me post my essay about how bad this place is. Check out reviews on Yelp to get the full effect. I posted the longest review on there 🤣 note: I don't use my real name on Yelp.
I was disappointed with the high prices and poor quality of furniture. exaggeratedly very expensive
I ordered a bedroom set with 2 twin foundation mattresses to make up for a king mattress. When the delivery guys showed up only 1 foundation mattresses came, so my pregnant wife can’t sleet in her bed. I called Ashley’s and they said they were going to give me a call back… 2 days later and I am still waiting…
We walked in to the Ashley Home Store in Visalia and were pleasantly greeted by Moses. He asked us what we were looking for. Once we explained to him, he pointed us in the right direction and did not pressure us, but was available to answer questions! We found what we were looking for and also decided to look at mattresses as well. He was able to work a great deal for us! He was the best. It's very hard these days to find great customer service, but he more than exceeded our expectations. In addition Vanessa at the payment desk was awesome as well. If you are looking for good furniture, great customer service and you're close to Visalia, try Ashley Home Store! We recommend highly!
Bought a sectional and they delivered the wrong sectional and when I tried contacting them for help they belittled me and refused to help
Beware!!! Do not buy from this store. They delivered the wrong sectional and refused to exchange. The store manager Michael stated that once we signed for the delivery we are pretty much screwed and stuck with what we have. Even though the error was on their side. Do not buy from this location!!
I felt the sales team really worked to to help me find what I needed and stay within my budget
The employees at the store were very helpful in helping me find a sofa that I liked. About twenty years ago or so we bought a livingroom set from them and we were very pleased with the set . It stayed in good condition for a long time. We got our money's worth to say the least
great service, the person that help me gave me all the space i needed to look around, and even found a better recliner for less money with the help of "price match". over all good experience.
Moses at the Visalia store was great! Thanks for sticking with us through the desicions! We are more than anxious for it to arrive! I would say, that is the only negative about the experience.....is the 5 week wait. So, still waiting! 2 weeks down 3 to go! 😏
Walked in not expecting to be ignored by employees. You won't be told hello or asked if you need help and the employees can be standing right in front of you. Employees are very robotic with no people skill. Also the prices are very reasonable but you don't have the option to pick up the items yourself they will deliver at a very high price. It seems like the discount you get compared to other places they add on as delivery charges. Don't recommend it at all.
This review is long overdue! We have purchased a coffee table/side table set, a living room sectional + ottoman, and a dining table set + rugs on 3 separate occasions. Sales staff Vanessa, Jorge, and Valerie each helped us with our purchases and Manager Mike assisted us every time. They all were amazingly helpful and patient with us - excellent customer service all around! Mike also went above and beyond for us and gave us such great deals! We always walked out happy with our purchases and each piece of furniture that we bought has been of great quality thus far. Huge thanks to Mike and his team!
Horrible delivery service and completely unprofessional. Will not be buying from Ashley Homestore ever again.
i just want to say Ashley in Visalia has great customer service with awesome employees. I highly recommend them to friends and family
Have had to clear out my mom's room twice because they can never deliver when they say they will. Garbage company with trash employees
When purchasing dealt with a very predatory salesman. Showed us a around 3000$ specific brand mattress, when asked if there was anything with that brand any cheaper he responded no. These are all around 3000$. But magically when financing didn't go expected there was suddenly a 2200 mattress that worked even though no checking or verification was done. Moved onto buying bedroom furniture didn't really listen to anything we had to say and kept showing us stuff more expensive than wanted and downplayed the stuff we did choose. When the financing gal came over he was very disrespectful to her eventhough she was exceedingly nice to the point I had to call him out to the point he was making my girlfriend uncomfortable. Told him I had a deadline of 20 left until I had to leave for work but he took 45min with zero communication, he just kept walking away disappearing for lengths of time. Fast forward to our chosen delivery date of the 5th and they were month delayed so we had to sleep on the floor with no communication it was going to be a month delayed. Now it's been 2 months since purchase and I still don't have a TV stand. Fireplace insert was damaged so they wouldn't delivery either piece until they could deliver together to save them money even though it was suppose to be here last week and now it's not going to be until the 14th. Overall repeated delays with no communication. Tried to talk to store manager of visalia store to try to get a partial refund or compensation from a overall exceedingly negative experience but no sort of reperation was offered nor was he worried about his workers behavior or delays. I would 9 out of 10 not reccomend this store. I've had good experiences in other Ashley's but not this one. I've had better experiences/customer service overseas from people who hated me due to my skin color than I did at this store. Edit: although the acceptancenow financing gal was very friendly and was a pleasure to deal with
I'll never go back. The delivery process was horrible! I had to take a day off work to be home for the delivery. The bed was damaged so I had to take a second day off to get the bed delivered. It was damaged again. The warehouse called to reschedule yet again, saying they were going to give me "VIP" delivery. Apparently, VIP delivery just means they're going to inspect the furniture before it leaves the warehouse. How is this VIP? Shouldn't you do that anyway? And I have to take ANOTHER day off to get it delivery because this B.S. VIP delivery doesn't mean you can pick a delivery time. I still have to wait the day before for a 4 hour time window to be given to me.
Will not buy another piece of furniture from Ashley Furniture. Bought the Bardarson sectional and the Puckman accent chair. The Puckman chair was bent when they assembled it and the chaise was not filled properly. Contacted the store after two weeks of not being able to get a hold of them via phone. I told them I did not want the chair and I was told there is nothing they could do and I had to keep the chair. POOR Customer Service
If I could give ZERO stars, I would. This place is a joke. Delivery kept getting pushed back, multiple times, we had to change orders because the delivery date was punched so far out, only for our order to be cancelled in the end. Biggest mistake we ever made while moving was purchasing furniture from this place. Waste of time, energy and money.
We went and ordered 3 accent chairs because they said they were in stock and would take a week to deliver. 1 month went by so we called and found out it would take at least another month before we would get our chairs. So we cancelled our order. They told us we would get our refund in 5 business days. After 2 weeks we never got our refund. We went in to see why they did not cancel our order and the lady said we never cancelled our order. Horrible customer service
Great customer service! I'm very happy with choosing Ashley HomeStore to purchase my new couch from. Another company I previously bought from kept delaying my shipping date and had poor communication- so I canceled my order. Jose helped me find my couch and locked in a delivery date, as well as updated me to let me know it would be coming earlier than expected!
I made a purchase of around $10,000 the first week of February at the Visalia store, some discounts were aplied, good customer service, a delivery date was set up and we reached a deal. However, when it comes to delivery it has been a nightmare! 2 deliveries and still not completly set up due to some items broken and the negligence of the staff who damaged my furniture, doors & walls. The second crew refuse to set up everything and left without finishing it. We did not ask for free delivery, we paid and as a customer satisfaction is what we expect.
This was a great experience and the manager was awesome!! He went out of his way to make sure we were taken care of. We will definitely shop here again!
My fiance and I first went in looking for inspiration for our new home that we are moving into in a few months. Regina helped us and answered any questions that we had about pricing/scheduling, and when we went this past weekend, she quickly helped us select our pieces! They were also extremely helpful with making sure we would get all of our pieces on time and scheduled our delivery with ease!
Very pleasant experience. They price matched what we had seen online. This was our first purchase from Ashley HomeStore.
It will be a long time before I ever do business with this company again. I ordered furniture the beginning of September to be delivered the beginning of January, went to get it delivered and they are missing my dining room table. They told me it would be in 2 weeks later. Here it is over 2 months later and still no table. It’s excuse after excuse! They deliver it finally and it’s broken and missing hardware so they take it back. I get told they will call me, guess what, they never did! After I call multiple times I finally get it set up for a delivery, only to be called the next day to be told that there is another “delay” and I need to wait another week. They are issuing me a refund for the “inconvenience”. I’m supposed to have it within 10 days, that was 6 weeks ago and it’s still processing so I just have to wait. Worst customer service ever!!!
Very happy. Great customer experience went looking for what i want he sure I got what wanted The Sales Associate that help me Lionel Burgos Thank Ashley Homestore
This was by far the worst experience I have ever had with any sales or customer service based company. We purchased 3 pieces of furniture on January 3rd with a guaranteed delivery date of January 12th. When the 12th came and went we were understanding due to Covid and potential delays. On the 21st we called and were told that the store must have mistaken and the items were actually back ordered and would be delivered on the 11th of February. When the 11th came they again delayed us to the 20th. Again when we called they were unable to give us a good reason and were only communicating because we called them. When we called on the 20th they again delayed us to the 24th. The customer rep told us to call on the 23rd morning just to make sure they confirm us and get a good delivery time. When we called they AGAIN delayed us to March 5th. 2 months after original purchase. I've spoken to the store who refused to allow us to talk to a manager and only offered a refund on the delivery cost after I repeatedly had to call and ask for more information. Than they NEVER processed the refund. I've called customer service many times and they were rude and unwilling to help outside of guaranteeing us delivery dates that never actually happened. We ultimately decided to cancel the order and take our business elsewhere. It is disappointing when a store and company clearly have no care for their customers and when they do not communicate about changes. I would highly recommend you find a different location for your furniture needs.
I purchased furniture and yes, due to Covid-19 I had two minor delays. What made the entire purchasing experience enjoyable was salesperson, Maria. If you are lucky have her assist you. She is knowledgeable with the entire purchase to delivery process. She goes out of her way to help you make a well informed choice on purchases. Thank you Maria Rosa.
Bad experience. I’ve been waiting since mid December for my dresser and mirror. they rescheduled 4 times and each time they did, my shipment wasn’t routed every single time. Jan 24: no one came, Jan 28: no one came, Feb 3: no one came and now they tried to reschedule for March 3rd. So we went to the store physically and told them and they said that the soonest they can do is February 17. If they don’t deliver I am canceling.
Nice service and price matching
Disappointed that this place is so unorganized. Couldn't find my order, finally delivered my furniture and pieces are damaged and now they can't even find me in the system to get my new piece that was damaged. Ridiculous!
10/10 DO NOT RECOMMEND. If 0 stars were a rating I’d rate them exactly what they deserve. To begin my reason, Doug who works at this store completely lied to us and now our new apartment is completely empty with no furniture and has been since the beginning of December when we finalized our purchase with him, we officially moved in mid November. He had told us it would be delivering in 3 weeks but might be around mid January due to covid and we took that into consideration, when we didn’t hear any word on the delivery status we called Ashelyhomestore customer support and they told us the delivery is pushed back and they said we should’ve been informed by the store we had originally purchased the couches at but we NEVER heard anything about delivery being delayed and now it’s been delayed once again so we will be going into almost 3 months with no furniture. DO NOT WASTE YOUR TIME COMING HERE.
Never again will I buy here. Just letting you guys know you will regret it.
Ashley Excellent customer service 👏
BEWARE -purchased furniture here in November and still have not received. I specifically asked the salesman if the furniture was available before I purchased and was promised an early December date after she “checked” inventory . We have been called on 4 separate occasions to have delivery date changed due to a specific piece being on back order-which seems to be a different piece each time. They said other pieces were being held for backordered piece and then mysteriously it becomes backordered too. My daughter had a similar experience of waiting from September to late December also , I should have learned from her past experience. This company definitely oversells merchandise they obviously do not have to make a sell. Would not recommend this company unless you have months before you actually need your furniture! I will wait for my new February delivery date and if not received as promised I will be requesting a refund, no one has time to deal with being strung along.
This place is a joke, impossible to get a hold of and after the sale they zero effort to assist the customers that spend thousands of dollars... over 3 months to deliver and show up with the wrong items...
Great people there, but the warranty sucks
We purchased a full dinning set, sectional and ottoman on 11-13-2020 and still do not have the sectional or ottoman!!! 61 days later. No one answers the phone. We have had to call 4 times and are now told the couch is still not going to be in until FEB 5th!!! It was supposed to be delivered on December 26th!! The sales man was a liar and just tried to make a fast sale. We will never shop here again. I only wish we had read reviews first. DO NOT WASTE YOUR MONEY HERE. Also we were promised a refund for the protection plan the salesman didn't tell my Mom was not free, still no refund. They must be hurting to keep funds in their accounts!
Wonderful best sales person ever. Nice clean, organized. The purchasing process was easy. Great variety of furniture.
Great customer service and beautiful furniture.
We paid cash, then waited 4 months for a partial delivery, then the final promised delivery was going to be delayed at least another 3 months, with no explanation or apology. Finally asked for a refund on balance of purchase, which still has to be confirmed through corporate 😡
Best experience I have had at a store in a while. Sales Associate Moses was very helpful, kind and made my whole experience fantastic. I would definitely recommend to others just on shopping experience alone. Also got a great deal during their Black Friday sales.
Floor sales reps are great, but the managers need to learn how to treat people and their employees in a more professional manner. It’s extremely unprofessional to tell an employee who is new that they are doing their work wrong in front of the customer (me). Also, if Ashley doesn’t like it when you purchase with a gift card that was given by them, then why give them out in the first place? Ashley used to be a great place to get quality furniture but they seem to cut a few corners. I’ve had my furniture for almost a year now and it has deteriorated more than expected. Make sure to buy the warranty or look elsewhere.
Worst experienced I’ve had buying anything!!!! They are overpriced and don’t know what they are doing. I cancelled my order the same day that I placed it and they went from telling me that it would take 3 days to receive my money back to 21 days!! They have the worst customer care. I have been trying to get a refund for the past week and no seems to know what they are doing. I have gone in person to the store and called multiple numbers. No one picks up at the Colton center which is the place that is supposed to take care of my refund. I can’t believe Ashley’s is holding on to my $2,000 as if it’s not a big deal!! I will never go back.
Absolutely terrible- do not buy from them. Ordered furniture and no one told me it was on back order. The delivery ppl came with only half my order. Have been waiting several days and still haven’t received a refund. A huge waste of my time and money. Spend your money somewhere else.
Getting your items delivered will be a nightmare!!!! The worst customer service I have ever encountered. They ask you to choose a delivery date then don’t even deliver on that date. We have waited 5 weeks and expected a delivery today. We called today, after they confirmed a delivery today at 9am 2 days ago but now they tell us the expected delivery date is not until December 15!!! I am appalled at the horrible service we are receiving. They won’t even do a partial delivery even though they have 2 out of 3 of our items ready. Avoid this place!
Please never buy anything from this store. We have purchased couches twice from here and along with the 5 year extended warranty which literally covers NOTHING. The salesmen sell You the world and make promises about the extended warranty knowing it s nothing at all. The threads and seams on our couches started coming apart within the first 6 months of purchasing them. When we called to file a warranty claim neither Ashley which is supposed to cover the first year of warranty couldn’t cover this. Our extended warranty as well didn’t cover this. Don’t buy couches from here or anything! It’s expensive and low quality.
We had an amazing experience this weekend! We were in the need of new couches and Doug Carnley was an amazing sales rep. to deal with. He answered all of our questions and gave us great pointers while shopping. He helped us find a set of couches we love! The purchase was smooth. I would highly recommend going in and dealing with Doug!
I bought a Tempur-Pedic mattress, BIG MISTAKE!! I talked to my sales associate (who was the sales manager) the very next day. I even sent pictures to make sure I got the right bed because it felt NOTHING like the mattress that was in the store. The first night was horrible and the next day my entire body hurt. This is NOT what I expected with the Tempur-Pedic. The sales manager asked me to give it two weeks and if I was not happy he assured me that they would exchange it. I was miserable the entire week and I could not make it two weeks. Not able to sleep well and I can only describe it as I feel like I’m sleeping on the floor. A week later I notified the sales manager again. He responded and told me that he had good news and that corporate office would release the funds to do my exchanges and it would take 10-14 days. He asked me to go into the store Monday night (last night) to select another mattress. When I arrived to the store I was told the sales manager was not in. I texted him to let him know that I was there like we had arranged. He apologized for not being there but asked me to go ahead and pick out another mattress and let him know which one I wanted. At the same time he was texting me, I was informed that the sales manager I had been working with had in fact been FIRED two weeks prior! He had been stringing me along as if he was still working there and was going to help me. At this point I lost it! I am NOT sleeping well like they promised I would with the Tempur-Pedic and it is NOT good for my health like they also promised. The store manager was not at all interested in what I had to say as I tried to show him all the conversations I had. I was in tears trying to explain to him what had transpired over the last two weeks. All he said was that he would talk to corporate office and someone would contact me in a few days. I was shocked that he was the “STORE MANAGER” because he not only lacked customer service skills but overall human compassion. He kept telling me that the sales manager was fired for this exact reason. (I’m assuming fraud) I’m disgusted!! The store manager made me feel as though I was at fault when I was trusting who I thought was his sales manager. How would I have known he was fired? For $5,000 I should be sleeping very comfortably! I’m unhappy with the product and disappointed with how I was treated, lied to and made to feel disregarded. VERY UNPROFESSIONAL and VERY EXPENSIVE MISTAKE! This store does NOT care about taking care of their customers.
Great customer service
It depends on the sales person, my first time was great, but the second and third was terrible due to unfriendly and rude comments by an older sale man.
Great experience Lionel did a great job by providing us with all the Information I needed.
I loved the store, excellent quality in all furniture pieces, pleasant atmosphere, very clean and loved the variety on the bedroom sets. Professional and cordial attention from Moses our sales person.
Why don't you EVER answer the phone!!!
I've being going to Ashley's for a long time now. This time I had a bad experience. The manager was rude to is and made me feel like he was doing me a favor by selling me the furniture. Sales person Jose came and helped us . He treated us with respect and I would go back because of Jose. The manager who I was told is in training should not be there.
Husband and I regret purchasing from here. Questions I asked were answered with a lie. When we finally got our items, 50% of our order had visible damage. To get a hold of someone is so hard. When I finally spoke to someone they said they would send the parts of a broken bench. Been over a month and called again. They are sending somebody out. Why wasn't that an option to begin with? They also said we would get a gift card. Nothing in the mail. REALLY HORRIBLE PLACE TO SHOP.
Sure the employees are great but let me tell you, delivery is atrocious! Ordered in July. Told I would get it in August. "Something" happened and was told Nov. 3rd. Hmmm. That was a no go for me so I asked for a refund. That only took about 3 weeks to get my money back. All in all... bad, horrible, experience with their corporate office and delivery service!
Horrible customer service from a big brand furniture store.
I just want too thank Melinda and Luis for really helping me yesterday and your GREAT customer service U took care of everything and made me very comfortable
We are very happy with the service and products of this store. We shop around, but always end up coming back here. Doug and Beverly helped us. They were so helpful and went above and beyond to meet our expectations.
Awesome and helpful Team!
Went inside the store knowing EXACTLY what I wanted. Went in and out not caring how much it was just knew it was what I wanted. It came in 3 months later just to find out my order was WRONG. They ordered me a KING size bed frame with QUENN size mattress, when everything was just supposed to be QUEEN SIZE. They then said my RIGHT furniture would be delivered in 3 days. Just to follow up with them and then they said I could wait 8 days with 400$ off if I didn’t cancel. Just to receive a call 7 days later saying I had to make my delivery appointment which would not be until 3 more weeks! I went in and the MANAGER helped me not just an employee. And THE MANAGER was the one that promised for my furniture to be in , in 8 DAYS not just a regular employee.
Worst furniture store in the central valley! Associates take turns lying about the availability of furniture items. If furniture is NOT AVAILABLE for 6 months, DON'T DISPLAY IT!
Lionel was really helpful and made our purchase fast and easy! Thank you so much! Family Ramirez
I had looked all over Visalia for furniture. Ashley furniture was the last place I came to. I am so glad that I came here. The service was so professional. I never felt pressured. The associate knew exactly what I wanted and needed. I was able to find and purchase my living room set and dining set, with a delivery set up date, in less than an hour. It was super fast and an awesome experience. Thank you Luis Martin from Ashley furniture!
Terrible experience. They promised two weeks for delivery time and it turned into six weeks. Asked to cancel the order and get a refund since we needed it soon they said it would take six days for it to post it has been 10 days and no response. The customer service number hangs without connecting to anyone. Don't buy from them. Honestly what terrible service.
Buying furniture and mattresses for the first time can be stressful, especially if you don’t know what you’re looking for. Doug was very helpful during this process. He constantly encouraged me to take my time when making decisions, and never tried to upsell anything to me that I didn’t need. I will continue to return to Ashley’s and ask for Doug for any home needs in the future.
The financial system that ashley’s uses is horrible and can not reach no one. They give you different numbers. Giving a person the run round so the client gets stuck with paying the interest.
I purchased a bedroom set in may and lost my paperwork. I have been trying to reach out by email, chatting on line and calling and have recieved no response. How are you supposed to get a hold of them ? It is ridiculous how many times I've tried . I will never purchase from them again. They have terrible customer service. If they would answer I would cancel my order. I just received a delivery date after 2 1/2 months It will be delivered at the end of August
Purchased an overpriced couch and was sold on their protective Insurance plan! Couch ripped in 6 months and when I called to have it fixed through Insurance plan they denied my request saying it was normal wear in tear on seam line! I have never had a couch rip in 6 months and we don’t have any young kids at home to cause it! Will never buy furniture at this store again
We have now purchased from Ashley Furniture twice for our new home, and will be back to finish it up! Doug is amazing and our go-to for our trips into the store.
Buying furniture was one of the best choices we have made. I just want to thank the manager and the lady at the front desk for helping me replace my broken nightstand.
119.99 set up fee for a mattress and box spring. Then the delivery guys who did not show up at the agreed upon times. Put it in the garage and leave. I will be happy to get my money back when the class action lawsuit happens.
They NEVER ANSWER THE PHONE. Pushed back my delivery date and I’ve been waiting 90 days!!!
Do not buy from ashleys furniture, they never answer their phone, they still owe me money for an item that was damaged and never replaced, buyer beware
I ordered and paid at the beginning of June and was told my sofa set would be delivered on July 15. Salesman stated he would text me additional information regarding delivery, and I haven’t heard from him since. I received a call a couple days before July 15 to tell me that one of the items was on back order and would be in stock until August 1st. They did mention they could deliver the rest of the set, but I opted to wait since I did not want a partial set. They asked me to call August 1st to see if an earlier delivery date was available (before new scheduled delivery date of August 26). I called and they stated it could be delivered August 5th. They gave me a confirmation number and told me they would be sending a text the day before with an approximate delivery window. Not only did I NOT receive a text, but the couches were never delivered as promised. Very disappointed with Ashley Furniture and I will not be shopping with them again.
We were waiting in the parking lot for the store to open when a salesman rudely pointed out to us we were taking up two parking spaces by the way there were no other cars in the parking lot so we went to another furniture store and bought furniture
I visited Ashley to purchase a couch and loveseat and ended up with a Tempur-Pedic mattress as well. Doug was my salesman and has been for 20 years. He never disappoints me with deals and product. I will be back for another purchase very soon. Thanks Doug for all your help with my needs as well as both of my daughters first purchases from you. —Kari Martin
Best experience I have ever had!!! Doug was really patient with me and offered a pretty awesome deal. Will definitely go back for any future furniture purchases.
I went to Ashley’s looking for furniture as a first time home buyer. I was greeted immediately and was able to find everything I was looking for as well as received top quality service. Everyone in this store was kind, willing to help and enthusiastic. I would highly recommend this store and will definitely return for any other things I need! Doug was our helper and was awesome. Very helpful and knowledgeable about all products!
I’ve never purchased a new couch before and my sales guy Moses was very helpful with the whole process. I would defiantly shop here again!
Saturday, June 20, was my first visit to the store. It is beautiful! Everyone was very friendly and helpful. i went with my daughter who was purchasing a recliner for her husband for Father's Day. They had previously bought the matching couch and love seat that was delivered that afternoon. Larry Ross helped her with her order. While we were there, i found a chair for my husband, and ordered it. I also took pictures of recliners for my friends, who are needing new chairs.The manager was very helpful too.
We were looking for furniture for our new house and were lucky enough to work with Doug. He was wonderful!!! He allowed us to browse the inventory on our own and then checked in at random times. We found a beautiful dining table and living room set! Overall it was a great experience!
Salesman Douglas was very helpful. It was a good experience. The first time at this store. Very nice selections. I am sure I will return.
No customer service in the Visalia store, sales associate and management. Need to learn how to speak with customers. Very dismissive.
I recieved my bed set last weekend & i am super happy with it!!! From the customer service down to the delivery I was pleased! Lionel was such a great help I told him what I was looking for, the price range and size i didnt have anything in mind specific to what I wanted I just gave him and idea & he ran with it & got me a super beyond great deal! Lionel was super professional very explanatory, attentive, & super analytical to my financial budget. I was originally going to a different furniture store was a bit hesitant to go to Ashley's but man!! Was I glad I went here. He kept me up to date on my purchase, the store had forgotten to put my address correctly for delivery I gave him a call & he fixed it within a matter of minutes, he worked with the delivery date I wanted, & was super kind threw the whole experience. Anyone going here trust me I would highly recommend Lionel for help, his customer service made my experience that much better, really kind professional man great face to represent the company shout out to Ahsleys Furniture in Visalia Ca for hiring such great representatives!
Thank you Doug! Highly recommend this place to anyone looking for some good furniture and Doug is the man for a great deal!
On Sunday May 24th, my family and I went to this store in Visalia CA for the first time and we were greeted by an employee named Ashley. She was very professional and helpful during our visit. Unfortunately, we were told different information from multiple people about the price on what we wanted so we were unable to purchase anything but in the future we look forward to going back and making a purchase with the help of Ashley, we really appreciate her. Thank you for your time!
I ordered an entire bedroom set for my sons room. I was promised partial delivery within a week and full delivery within 2 weeks. I did not as of yet, receive any of the furniture, and all of my calls to the store are going unreturned . I spoke to a manager yesterday who stated after they processed my order it changed to backordered, and I could ge looking at another month wait. Then he promised to send me comparable furniture I could faster. He never did and never returned my call.
I purchase a 14 piece package to furnish my entire living room. I was told my delivery would be about 2 weeks out. I received my furniture but the incorrect coffee table and end tables. I called my sales man but they were closed due to Covid 19. When they finally opened after a month I was told to come in and show them which coffee table we purchased. My husband and I went in to show them and we were told that coffee table set isn’t part of the 14 piece set. It’s $1300 alone. The manager says pay an additional $300 and you can have it. I told him we aren’t able to put more money towards it since we exhausted our living room budget. And we shouldn’t pay since that was part of the 14 piece deal. It still had the sign on it when I showed them what chose. I was told it was an new girls error and they don’t want to get anyone in trouble. So they gave us the table that they delivered and told us we could sell it on social media so we did. I was told we would get a new set of tables that we had to choose on May 27th. I called my salesman On May 27th letting him We never received a delivery confirmation. He said he gave the info to the manager and since he (salesman) wasn’t in he would call the manager and have him call me. Today is May 28th. No phone call and not table set. As a matter of fact, I also called CS yesterday and still waiting on a call back from them as well. We desire our original table set that we picked out initially as it’s not the customers fault that someone at the store mis priced their furniture. If I could give them 0 starts I would. 1 star is too flattering.
Bought a Queen Size Bedroom Set & Mattress with the Help of Martin and couldn’t be Happier! Originally went in on Memorial Day to get a good deal but wasn’t satisfied with our Sales Rep. “ Doug” (Very Rude and Pushy) so we decided to go back the next day hoping we’d get someone better to help us and sure enough Martin was Great!!! We will be going back to buy a Sectional / Living Room set in a Couple of months, he will Definitely be our guy! Full heartedly Recommend him, he is the reason we will be going back.
I purchased 2 sofas at the Ashley Furniture Store in Visalia on 2/24/20. They told me they would be delivered 4/8/20. I received a text message on 4/4/20 to inform me that it would be delayed until 4/15/20. On 4/14/20 I called to find out what time it would be delivered and there was a recording that said it would not be delivered until 5/15/20. I was very disappointed that they did not communicate that to me personally. After hearing the recording, I called to talk to a person and had to wait 30 minutes on the phone before they answered. The rep told me to take a screen shot of the text message and send to her. (I can’t believe they did not have a record of that). She said she would email the store to find out and I would hear back no later than 3 days. On 4/18/20, after not hearing from anyone, I called again and talked to a different rep. She said she did not know why they had not called me back and that she would email them again. I asked to cancel my order and she said she could not help me and that I would have to wait until the store called me. I asked to speak to a manager and she said there was not one I could talk to. I asked her what my options were and she said I had to wait for the store to call me. I understand during this COVID crisis that the store is not open. But I can’t believe nobody is getting messages or that you can’t talk to anyone. This is ridiculous and I want my money back. My next step is to call my credit card company and see if I can dispute the charges. This is the worst customer service I have had from any store!
Fantastic Furniture🛋 At Amazing Prices!💰With Outstanding Service!!!🏆
Beverly made our buying process quick and easy. She was able to honor price differences too! Definitely see her when you go 👍🏼
Great customer service
For my first experience the "Customer Service" was very manageable and excellent. I will most definitely return back to purchase some more merchandise 👍👍👍
Great deal! Look for Enrique, he will hook you up
Great experience shopping at this Ahsley. Irena was very welcoming to us and gave us so much information regarding the sales and shipping and such. Irena had to clock out and left us in the very capable hands that is Valerie. Valerie was very accommodating and friendly and went through all of our needs thoroughly. She found many solutions to help us get the best out of our purchase. The manage (so sorry, I didnt catch his name) was very generous by giving us our small items free along with our purchase and he also applied free shipping for us! Very happy with the service I recieved and would definitely recommend.
Irene was a fantastic sales consultant and very thorough
Good service
We found everything we needed. Thanks for the easy and great experience!
Beverly and nick at your visalia store we’re absolutely phenomenal. There customer services skills were out of this world they both went above and beyond our expectations to ensure that we were well taken care of and very satisfied with our purchase. They knew we didn’t have much to work with financially and they still did everything they could and then some to make sure we were able to make something work and we were very happy with the choice they helped us pick out. We will definitely be coming back to do business with them in the future and look forward to seeing them again soon. Thank you so much again to nick and Beverly at the visalia Ashley store for taking such good care of us and making our first experience a great one. Ashley’s is very lucky to have you two on there team.
Luis was extremely friendly! I liked that he assisted me without pressuring me for sale. He truly cared about what I was searching for and regarded all my opinions. I ended up purchasing a rug but will definitely be back to purchase a recliner.
Rachelle was the best sales person I have ever had. She helped me so much with my decisions and truly connected with me as a person. I would go back and buy from her any day. Thank you Rachelle!
If I could put 0 stars, I would. As soon as we walked in, side eyes and dirty looks are our welcome to this store. So unprofessional. Aside from that, we just want to look around the mattresses and see what we like but instead we’re followed by a worker bugging to sell. Very uncomfortable. Next time, will definitely be going to Mor which is right down the street and have never failed to make us feel at home.
Very predatory. Lady with glasses and shorter straight, dark hair at mattress entrance made a face when we walked in like as if we didn’t have money to buy or be looking around. As much as I tried to shake the salesman off and look on our own they wouldn’t stop bugging. Definitely an unpleasant experience the few minutes we were in there
When you go in there ask for jose barajas he is awesome and will shop you different options
Louis was very knowledgeable, very kind and helpful. We were pleased and so grateful that he was there to assist us. Ashley Visalia Ca... if you ever go here ask for Louis I promise you, you won’t regret it.
We have used Ashley Furniture to furnish both our homes, one in Southern California and one in Northern California. Ashley is number one in our eyes for their quality, prices and their excellent customer service. We recommend Ashley to all our family and friends.
Extremely unprofessional sales Manager, very rude, was not helpful at all to his employee or the customer, I would never go back
Nikki helped us and was very patient through the whole process. Definitely recommend her and the crew! Zeus the manager was awesome!😁
The staff were extremely nice, knowledgeable, and helpful in deciding our needs.
Moses was very professional and knew answers to all of my questions. Very nice and very patient. Did not pressure us.
Beverly was beyond great, and the manager was fantastic.
Delivery driver and helper are sub-contracted and damaged our wall and trim when delivering our couch and love seat. They did not have a clue about proper ways to bring the furniture in and set it up! I would not trust them with a wheelbarrow! They are not to be found and Ashley’s is giving us the runaround! Furniture appears nice and undamaged but my house suffered with this transaction! Stay far away with this furniture dealer! !
The sales representative that helped us was named Rachelle. She was so awesome and helpful. She answered all of our questions, concerns, and went over every option available to us. This is not our first positive experience with Ashleys. Their protection plan is awesome as well. We have had to use it in the past and it was no hassle at all. I highly recommend the Ashleys Furniture located in Visalia, California!
(Translated by Google) If I could not give them one, completely irresponsible I made a purchase wait more than 2 weeks and when I received it they only wanted to leave me half of the sectional and the tables were broken ovbiately I returned all the store manager promised to deliver the complete order Thursday 🤨 and here I am waiting to see if it meets (Original) Si pudiera no les daria ni una, completamente irresponsables hice una compra espere mas de 2 semanas y cuando la recibí solo me querian dejar la mitad del seccional y las mesas salieron quebradas ovbiamente regrese todo el manager de la tienda se comprometio a entregarme el pedido completo el jueves🤨 y aqui estoy esperando aver si cumple.
Really people do service great deals
I had a very Awful experience at Ashley's furniture. I went there the beginning of November to purchase furniture for my new home. I spent almost 7k on furniture that was promised to be delivered by nov 29 and was never delivered. I didn't receive any notice and status of my furniture. I had to call Ashley furniture in visalia to get status and they didn't know what was going on. Then I called the Warehouse they also didn't seem to know the status of my order. Then I called the delivery driver and he said that he had an over load of furniture and was unable to fit my order and that he notified the warehouse and Ashley's furniture in visalia. I went down to the store and told them what happened all the did was waive my $250 delivery fee and gave me $100 Ashley gift card. They rescheduled me for the following week on a Wednesday. Wednesday came around and delivery only brought my sofa, my order was a 22 piece order. I asked the driver were is the rest of my order and the Ashley furniture promised to deliver all my furniture today. This is all I have for today. I told him to take it back and if i didn't deliver my furniture by the end of today I would want a full refund. I also called the store and they didn't seem to want to help me and I was placed on hold for 40 minutes. After that long I hung up. An hour later a service member called me and asked if i did in fact decline to accept delivery of sofa and I told her that I did. I also told her that I wanted all my furniture delivered by the end of the day. It's been well over a month they had me waiting. I finally went down last night dec 4th at 8:30 pm to get my 7k refund. I missed work for 2 days for the arrival of my furniture and that wasn't taken into consideration. This has been beyond an inconvenience and this furniture company is unreliable, mediocre and unprofessional. This is the worst experience ever!!!!
Martin did a great job at explaining the sales and seemed very knowledgeable. I also appreciated not feeling pressured to purchase something!
Great customer service
They have so much to choose from. You are bound to find what you are looking for. Luis helped us and he was really nice and helpful.
Very long story, a little shorter... an exceptionally mediocre experience. Was promised a lovely love seat and sofa. Delivery was booked 2 weeks out, which was totally fine because it gave us time to remove our old furniture and shampoo the carpets. On the day of delivery, we were delivered the incorrect pieces of furniture and the delivery service took the pieces back. I will note that the men who delivered the furniture were very kind and helpful. We went back to the store to get the order corrected and we were told we had to wait 24-48 hours for the furniture to make it back to the warehouse before they could reorder and reschedule. Then they proceeded to tell us that delivery was booked out for the rest of the week. After demanding something needed to be done to correct their error, we were promised delivery by the end of the week and a waived delivery fee. This was a satisfactory effort made by the customer service representative. In conclusion, if you purchase furniture here, I highly recommend that you verify the order and DO NOT trust the salesperson with your order if you need an on time and successful furniture purchase. They just require more effort made on the customer success end of their business.
Excellent service. Terms fully explained. Good listeners.
The salesman Nick did a great job and the only reason I went back and purchased.
It was super easy and quick. Got just what I was looking for at a reasonable price. Very helpful staff.
This store’s staff is very helpful and friendly... at first. My wife and I spent thousands of dollars of our hard earned money on our very first bed and couch that we purchased together as newlyweds. We were so excited for it all to show up. We confirmed the delivery a total of 5 times and to our surprise, nothing showed up. We repeatedly called the store, their call center, and customer support line and could hardly get ahold of anyone and absolutely no one could tell us why our delivery was canceled and tried to schedule our delivery for the next month because their “trucks were full” even though they admitted it was the warehouses fault that our furniture wasn’t delivered. Even after my wife explained that we had sold our bed and couch the day prior to make room for the new furniture, they offered no answers or real solutions. The store manager I talked to wouldn’t make any sort of compromises and acted like he was doing us some sort of favor by getting us our furniture that “soon”. Meanwhile my wife and I would be sleeping on the floor. We are extremely dissatisfied and requested a refund which they stated will “take some time”.
Be careful when you order here they will lie to you about what you'll receive in your order. I ordered a 14 piece set which the sales rep claimed came with a rug. He had me walk around the store and choose the rug I wanted, I did. When my order was delivered I did not receive the rug so I called them and told them. I was told by customer service that my rug will be shipped to me via ups. 3 weeks have passed and I still haven’t received it. I called them back and they told me I’d have to go to the store and speak to the manager about this to see if there was anything they could do about it *eyeroll* why wasn’t I told this 3 weeks ago??!. I blame the sales rep that sold me my bedroom set for this whole mess. Never shopping here again
Over priced cheap furniture. One star for friendly service.
Quality furniture and excellent service!!
My experience at Ashley's was great. I always love the selections of furniture they have. I'm always treated with the utmost respect. They go above and beyond to make sure you are satisfied with your selection of furniture.
Great deals and great customer service.
My wife wanted recliner's that swivel side to side and Ashley had excatly what she wanted. We ordered them. ( NOT IN STORE STOCK) Very helpful sales staff, excellent service
Top notch customer service and great furniture.Richard Tucker from the Visalia store has been very cordial, knowledgeable and always gets us great prices on our family’s needs!!
Lotsa stuff
Good service, have good offers, match the online price if cheaper!!
I went to this store to buy a recliner. BIG MISTAKE! The staff ignored me completely.....well not quite; I asked a question of someone passing who said she would ask the manager and promptly disappeared. Happily I found SOFA AND OAK LIQUIDATORS. The sales person was both knowledgeable and polite, qualities Ashley staff lack, and was delighted to help me. He even provided the information I needed over the phone without 'asking the manager.' I was happy to purchase where I was respected and treated well . I certainly will never visit Ashley again
The sales representatives were helpful and not pushy which i love and appreciate
There 3rd party delivery systems blows I have bought off them because of one person there a lil old lady named Mari she is kind polite you will love here voice. They do have nice things and decent prices but there 3rd party delivery systems is not at all friendly or helpful they dont give a #$%# about you. They will change dates they will only deliver when they want to. It just dont make sense...#hey ashley you would probably last longer if you got rid of your 3rd party delivery systems
Great customer service! Sean was so nice and accommodating!
This store is amazing. Decor is on point and sales person Debbie was very knowledgeable of product and very kind.
Great customer service got helped the moment I walked in love the furniture.
Easy, convenient... only issue is computer says warehouse has the item in stock and ready to deliver, then 3 weeks later and 3 seperate deliveries... we will finally have our complete sectional. Now, time to see how our mattress will be shipped, hopefully on time and as entered for delivery
Hector was very helpful and informative, would buy again
Went in there today. There were employees sitting on the sofas, beds & dressers having what appeared to be a meeting. Another employee laying on a sofa looking at his cellphone. At least 12 employees that we could count and not one other person shopping. So strange.
This has been the most painful experience of any purchase I have made. I could not order from the store, I had to order online but could not because I had a different shipping and billing address but was not given that as a reason my order was not accepted until I called and got transferred around for an Hour and A half, To customer service to the store back to customer service online support etc. Finally i was told the accounting department need to resolve the website issue, then bam I got the order scheduled email, then no showed for the delivery, I called back was told the order was on hold, transferred around again, was told accounting need to be involved but I could not contact them they would have to contact me, 2 days later I got a call, CC declined, I said it was accepted at the time of the order, she said no only when the shipment was scheduled, not true I said because I had the previous issue and I received an alert from Amex, she admitted it happens again at shipment and since it was declined she put it on hold, I told her I wanted to use my newly approved Ashley credit card and she said she could not accept a new card, AAARRRGGGG!!!! I get an email that my order was canceled, thanks for the 5 weeks of frustration Ashley!!! I would post a negative star but cant! Since I have to post a star......Sorry this was not the Visalia store this was an online purchase.
Shopping here has been one of the most fun and best experiences I’ve had in a while the Sales advisor Nick was absolutely incredible he gave me space and was very patient in my 4 day shopping experience. He followed up with every question I had I sent him pictures of certain room designs and he did everything he could do to get it as close to that as possible. He gave me a great deal, and was possibly the most honest salesman I’ve ever worked with. He was very professional. I can’t say the same about the ladies behind the counter customer service both ladies were very rude and did not have patience or professionalism. However only because of Nick will I shop there again. Highly recommended to ask for Nick when shopping here.
Very nice furniture!! Friendly service!!
I was impressed with the amount of effort Ashley Home Furniture went through to please it’s customers. Chris did a fantastic job to help us find the right furniture fit for our home. Definitely referring others to buy from this location.
I loved the experience as soon as i walked in. Hector was super nice and patient with me for i had a hard time deciding lol. He went above and beyond and i am for sure going there from now on.
Eduardo was very helpful, he went around the store to show me different items in the color I was looking for. He was very patient, very knowledgeable and overall provided excellent customer service.
I want to give a special thank you to sales rep, Hector and manager LeeAnn for our great experience! They answered all of our questions and gave us the best deals! They really helped make this furniture purchase easy, quick and enjoyable. Highly recommend and will probably be back for future purchases! Thank you so much!
Charles Wood was extremely helpful and patient as we came in repeatedly over a month to make our selections. Bravo to Charles!
This is a great store with fantastic customer service. We worked with Chris and he was able to answer every question we had. Very friendly, personable, and always has a smile. I recommend him for anything you're looking for.
Beautiful store
Chris is a Fantastic Salesman. He helped me pick out the best mattress for me. He is very knowledgeable and I highly recommend him.
Aliyah had the best customer service ever! She was Friendly and knew what she was talking about. She helped us get everything we wanted and at a great price. I will definitely let others know.
Christopher Alvarez helped me look at some furniture for our living room. He was very knowledgeable and helpful. Mad props!
Beautiful store and incredible service. We bought a Tempur-pedic, and the sales associates are so helpful.
Beautiful store, great customer service!!
Marie was absolutely wonderful! So very helpful and kind! Thank you so much for help, I will definitely be back
I went in with a basic idea of what I wanted and Christopher totally helped me hone in on the specifics. He was knowledgeable, super nice and I really feel that I got the best deal possible. I love my new furniture! I’ll definitely be back!
The store was beautiful nice and clean. Customer service was great very friendly and efficient
we went to Ashley Home Store because we saw the big 1/2 off sale and we wanted to find something. We walked in and the staff respected our space. When we were ready Adrian and Aliyah were ready to help. They explained all the details of the delivery and when payments were due. Adrian was able to keep his composure even though he was moving from computer to computer to get it done. IT issues I guess. Anyway once everything was done Adrian went as far as to explain the details about receiving our furniture of what to do. This was very helpful. I would strongly recommend Ashley Furniture for needs
Awesome service . Very caring and detailed. Rachelle helped me so much. She definitely cares about us customers. I am going back to get more furniture.
I have never spent so much time and money on a bookshelf that still has not been delivered. I would give zero stars if it were possible. Paid for in May, might have my money back by August. Absolutely ridiculous, don’t bother with this organization. Life is too short
Thank you so much to Alex & Nick for a great experience from the moment I walked in, I was going to buy a not so good bed, and I’m GLAD they showed me other better ones and didn’t give up on me when I made things difficult haha. I appreciate you guys! Oh and especially for going the extra mile to demonstrate how the bed won’t move by the other person sitting on it. You guys are great hard workers! Keep it up :)
Bought beautiful canvas painting on clearance was able to take home but every other item I was interested in purchasing was not available for onsite purchase. Ashley has to order and then charge for delivery....even small wall decor and small vases I wanted to buy. Not a good way to make sales.
Everytime we go to Ashley's in Visalia, Adrian is always professional, respectful, and very helpful. We will continue to shop at Ashley's Furniture store as long as you have friendly people like Adrian assisting us, thank you!
Had excellent service. Immediately greeted and had knowledgeable help from Jorge. Everyone was so polite and helped me with exactly what I need. Overall great experience.
Rachelle was terrific! She was friendly, fun, relaxed, and well-informed. We went on a day when everything was half-off. (We didn't know that at the time.) We chose Ashley because of the high quality and variety of products, thinking they were likely to have something that fit our needs; and they did. Very pleased!
Wow. I didn’t want to believe the rumors of Visalia- but it seems people see color more than they need to. People- it’s 2019 about to be 2020- get over yourselves. The only color any business owner needs to see is green- period. Now to the review. Ashley’s is a beautiful furniture store a bit pricey but you usually get what you pay for. Upon walking into this store the furniture immediately meets you - it’s like BLAM! Furniture - whew! Nicely decorated - slightly cluttered in my opinion - but it’s nice. My partner and I walked from the front of the store to the back, to the corner - to the front... and I must say - we received no greeting - no “Hi! Do you need any help?”- nothing - there was this woman - older- shorter - caucasian with glasses- we exchanged eye contact and smirks but she gave me that look as if - “why are they in my store” type of look. I’m like Lady! I make enough money to pay for you to pay attention to your job- don’t do that. But neeedless to say she walked past us and asked another customer for help. About 25 minutes later - here comes this pleasant individual - named SEAN. Nice smile- small build- also wearing glasses- very very very polite. And it appears he was thee only African American man working there. Ha! This must be to fulfill there equal opportunity quota in the workplace ( rolls eyes ) anyway I feel as if they called him from the back somewhere and asked him to assist us as if they can’t talk to us themselves - what a coincidence - he’s an AA male and we are AA people. *AA=African American Sean I want you to know - you are the only reason this place got 2 stars. Otherwise if I could they would have received a negative 10. This is an Ashley’s Furniture Store and with that title I expect better customer service- your personal views and or beliefs is not what you’re getting paid for. Keep that home! So disappointed in the classless mindsets of some of the people in this city. Would I recommend visiting Ashley’s? No I would personally buy online to avoid being disrespected.
Ashley Furniture has the best deals for quality furniture and the staff is very friendly and helpful!
Had a great experience there. Great customer service. Excellent Clean beautiful store large selection.
Didn’t like that they don’t have another option for delivery used to be able to pick up furniture if wanted to but Now they say you have to pay for delivery no matter what what’s that about....
Pleasant experience, not high pressure, very easy to work with. Everyone was very friendly
We had been looking for a kitchen table for a while now so we went into Ashley’s a few times... Once I finally decided on the size & style, I went back & the same person that helped us before helped me again his name was Luis. He was really nice & talked to me about the deals they had going on. Super professional & polite... I’m excited for our table to arrive lol! I’m sure we’ll be shopping at Ashley’s again in the future! :)
Had nothing but problems here with our order and pieces that were shipped ups wont come back to Ashley's
Very rude employees, Didnt even help us or nothing..smh
Luis Camacho provided unparalleled service. I can’t recommend this store highly enough
Had a great experience in the store and my sales rep Cassie was great
Asieh was great
Asieh was very helpful, and knowledgeable and did everything they could to give me the best deal
This was the first time I visited an Ashley Furniture Homestore. As I walked in i was greeted by Aliyah. She was really helpful and patient. It seemed as she really knew her product and enjoyed her job. She was helpful enough she persuaded my mom buy a really nice sectional. The store and sales managers were really nice and understanding. Sandra from customer service was nice enough to give us chocolate and a gift card for our next purchase. It was a great first time being at Ashley's, the employees were really kind and helpful.
Devin and jerry, it was a pleasure wokrming with the both of you. You found me a great tempuerpedic. I am proud of my purchase.
Horrible experience online. The website freezes or the tabs are unresponsive. Very annoying. Today I opened the homepage but when I clicked on links within the page, it said the webpage is unresponsive. You need new IT people.
Very good customer service
Sean was very helpful, and gave great advice and suggestions.
I had a very special circumstance, I left the hospital and went to the store at 8:30 p.m. My 82 year old mother had fallen and broke her arm. She was coming home the next day and I was desperate to get a recliner for her to sleep in. When the manager heard about the situation, she let me buy the floor model. I am so thankful. My mom slept comfortably in the new recliner.
Good Service
I'm not sure what I think of this store, its been two weeks and I've still not got my furniture. They text me on a Sunday for delivery and because I didn't see it until 5:30 they say they will have to reschedule the furniture.I wish I had known this before.
Pricey ! ! !
Nick at the Visalia Ca store was great! Love our new furniture!
I came in looking for a couch . The sales manager Leanne Gregory and her sales associate Cassie were sooo wonderful , helpful and nice ! Leanne gave me such a great price and financing to help me to be able to afford the couch of my dreams ! I will definitely be back to purchase more items from them and this store ! I recommend this store to anyone looking for furniture. The customer service here is absolutely fantastic , great prices too ! 😊
Had a the best service ever, we had gotten recliner and couch and were not happy once we set on it and when we went back in we received the very fast and best service to make sure we where happy
Best sales man Mr. Camacho amazing help goes out of his way to help. Stop by and ask for MR. CAMACHO. I love my Tempur-Pedic matters and all the furniture we received. I will be going back and asking for MR CAMACHO.
Started out good, but went down hill from there. Janet Smithey
Nice
I had such a great experience buying my furniture with salesman Luis Camacho that I just had to return for a second purchase! I also plan on going back for all future needs. He helped me choose the perfect dining table for my home! He has a great sense of style & definitely gives you his honest opinion which I respect from a salesman. He is also has a great sense of humor which makes the hectic purchasing experience fun & easy. I recommend Ashely furniture because of their beautiful pieces & Mr. Camacho to help you find the right piece that suits your style.
Absolutely terrible! I would never purchase another furniture piece from this location again. I purchased a dining table and when speaking with the salesman, he “guaranteed” it would be delivered to my home in 2 days. On the day my dining was supposed to be delivered, I received a message asking me to contact Ashly’s to set up my delivery! I then tried to contact the store the ENTIRE day to find out what happened and their “customer service” was absolutely disgusting and not one bit helpful. She stated their was nothing she could do on her part and stated I needed to speak to a manager. When asked to speak to a manager she said their was high call volume and didn’t have a way to connect me to someone who could help. 5 days later and I am yet to have my furniture delivered.
We were looking for new living room furniture when we went to Ashley. We were helped by a very nice young lady name Valrey Hernandez. She helped us from start to finish and we got some real nice stuff for a great price. Thank you Valery for all your help and great patience you had dealing with us.
OMGosgh! Everyone was sooo friendly and helpful! There was absolutely no pressure to buy. After Eddie walked around with me and answered all my questions l asked to walk around by myself and he showed where he would be if I had any more questions. The furniture is great quality at great prices! I bought a comfy mattress and an adjustable base, a beautiful sofa and love seat at an unbelievably low price. #happyme
First of all, the gentleman call at least an hour or more earlier that the timetable that was given to me. I was thrilled. When they arrived they got to work outside getting rid of the packing material. I showed them where the chest of Drawers went in each room and they quickly put them where I showed them. They left after I signed for the furniture. I couldn’t be more pleased.
Walked into store greeted by Valery. She was very friendly and courteous . We asked where the recliners were . We were empressed by the amount of them to choose from compared to Mor Furniture. We found one. Purchased it .Great price!! Will be delivered in a few days!Than you Valery! Hope to buy from you again soon!
Aaliyah was patient and very friendly. She really made our shopping a breeze. Her smile and charm was a real delight and she wasn't afraid to ask if she wasn't positive about something which made it feel more real and not forced or scripted sales talk. !!! Thank you for giving us such a wonderful experience today.
Richard is an awesome salesman whose both courteous and informative, which made for an excellent experience. Make sure to ask for him by name whenever you go to his store.
Had a great experience at Ashley Homestore in Visalia. We ordered bar stools which ended up being too tall. Our salesperson Aaliya and the store manager went out of their way to take make sure we got the bar stools we needed. Thank you Aaliya!
Sales person was nice, knowledgeable, kind, not pushy at all. Strived to find exactly what would meet my needs and wants.
Such a great experience. Management was amazing.
Thank you Valerie Hernandez for your friendly service and for answering all my questions.
We were helped by a couple of amazing guys. Alex & Richard. They went above and beyond for my daughter Betty. Richard actually picked up end tables and moved other furniture around just to make sure her furniture would be just the way she wanted it. And just when they thought it was over my daughter started second guessing the table and chairs. Neither of them had an issue looking for and comparing things to what she had already picked out. For Richard to be with the company such a short time I was very impressed with how informational he was and his willingness to do whatever it took to make my daughter happy. I will definitely be buying furniture from here again when the occasion arises. Thank you for a pleasant experience.
The staff was very helpful in making my first furniture purchase, they explained everything in detail and made me feel confident about my choices.
I almost got stuck with a bad mattress but the team at Ashley on Mooney fixed everything. They were very professional, polite, and personable. I'd definitely go back for future purchases.
Sean was amazing his patience and help was incredible, he kept a smile throughout the entire sale!
Great customer service and sale prices
Aliyah was wonderful. Very knowledgable and helpful. Thank you Aliyah!
Very gracious very polite very professional
Sean was very personable and took the time to get to know what our needs and wants were.
5 stars for Lionel Burgos! Excellent customer service always!
I was impressed with Lionel's negotiation skills today. Came in to browse and left with a few beautiful pieces of furniture.
I love coming to this Ashley's store they have so many different options and all their stuff is top quality. I always ask for Lionel, he's so attentive, knowledgeable, and helpful rating this store a 5 for his customer service!
Lionel helped me pick out a bed set for me and my girlfriend, He was very knowledgable about the product, He took his time and made it easy for me, I well be coming back thank you so much
Store associate Valerie was very helpful and knowledgeable we would definitely recommend this store
I came in today to buy a dining room set. Aliyah and Leann gave me such a great deal and just the sweetest! I cannot wait to get my new dining room and make memories with my family!
Very nice environment with welcoming staff ready to help
Bad service....I didn't get what I ordered! I got a wrong backboard of my bed..Even though we have warranty on mattress they still didn't help us ..my mattress sinks in bad so uncomfortable and it's new! Never again will I buy at Ashley's store... I spend to much money here and their service sucks!!!
Very nice and helpful
On hold for customer service 45min just to reschedule an appointment. My New Sofa was broken when set up and delivery was made Feb 28th. Have to wait 8 days to have a Specialist(repair) come out. Money back guarantee 100%
Was looking for a new mattress secondary to back pain so I went to Ashley’s and bought a Tempur-Pedic. The mattress is too hard and gives me terrible body ach. Call them and it turns out you have to wait 30 days to exchange, there is no return once it’s in your home, you have to pay a 250 dollar restock fee, and you must purchase a mattress similar to price or more expensive. However none of these things were said to me in the time of purchase. Really seems like they don’t care about there customers to me and only care about their commission. Really wish I had gone to mattress firm instead.
Went to Ashley Furniture store to look at furniture and end up purchasing a sectional set from Charles the salesman here in Visalia. He was great salesman wasn't pushy and got us the best deal Thank you Charles. I recommend this place ask for Charles.
Store is nice, and their service people are kind and thoughtful, but their warehouse drops the ball in so many ways. Product was delivered damaged, it took a month of phone calls, emails, and store visits to get the product redelivered. Then it was delivered incomplete. I still don't have legs for the couch. I would not return.
5 stars for Larry Ross. Awesome sale representative for Ashley’s here in Visalia, CA. Friendly, down to earth, and honest. He was very easy to talk to. Not once did I felt pressured. Right from the start he made our concern his number one priority listened to our requests and questions, and answered them to the best of his ability. He clearly understood our point of view, budget and specific need for a mattress all at once. His customer service experience is what led to us making the decision into purchasing the mattress we did. I am more than satisfied and secure about my decision regarding the purchase of my mattress due to his help.
Didn’t care for the service we walked in and were not greeted or asked if we had questions or needed help. We walked around the place for almost a half hour while associates were walking around and also assisting other customers. A first impression is big with me and I won’t be spending more time or any money here since they decided to ask up if we needed help right when we were walking out.
Staff was nice but furniture feels cheap for the high price. Previous set of "leather" couches we bought from them lasted about a year before the "leather" started deteriorating. All in all staff was great but furniture left A Lot to be desired.
Nice furniture, nice prices
Nice
This store is absolutely awful at communicating. We have been waiting for our furniture to come in. When it said our sofas were with the rest of our items on the truck, they weren't. Besides the partial delivery, we also were not notified about a delivery time change, from originally late afternoon to 8:00 am, which thankfully we were home. After contacting corporate, we were told we would receive a phone call that same day and two days have passed and still nothing. After spending so much money you would think common courtesy would be the least given to us. I hardly ever leave bad reviews, but from day one we can't ever get a hold of anyone at this location. Maybe this review will stir something in management to finally follow through.
Nikki (Shiniqua) took care of us from beginnig to end. She definitely understood me and my wife's needs when it came to our bedroom set we just purchased. Very customer centric and without a doubt the best sales person I have dealt with at Ashley's. Thank you Nikki for all your help.
Nikki/Shiniqua was so wonderful and amazing. She was so helpful and knowledgeable and worked well with my husband and I. We couldn't have asked for a better sales rep. Thanks to her we have a brand new bedroom set to go with our new home. 😊
Nice selection and the staff is polite and knowledgeable.
My mother Blasa and I went on Nov 4th to do some furniture shopping. They had a deal going on about how you purchase a living room set with all 14 pieces for a better price then just the couches alone. Let me start off by informing you that we walked into the store around 11 a.m. When they convinced us to go with all 14 pieces we started to look around and mix and match our items. We somehow started to looking at all the furniture and decided to to also purchase a dinning room table. They also had the same promotion that involved 14 pieces for a better price. Once we chose all of our pieces and it was time to pay they started to tell us that the items we chose were not a part of the promotion. Not once did they inform us that only some items qualified after we spent about 7 hours looking and trying to match what would go best. When they rang up our total it was close to 7,000 and let me tell you the price for the couches and living room itself would have been about 3,600 before tax. They somehow were able to work with the price and bring it down for us. We told the girl that for our delivery if we can get a date close to Thanksgiving, she told us the nearest date was Nov 28th, after we agreed she told us the 28th was not available so we went with Dec 14th, since we would like the furniture in before Christmas since Thanksgiving was no longer an option. We were suppose to receive a phone call on December 13th informing us what time the furniture would arrive. They did call but only to inform us that they furniture had not arrived because the side tables we purchased with the living room set would not arrive until December 27th. I asked if they could deliver the couches and dinning room table without the side tables and that I would personally pick up the side tables when they arrived. The person whom I spoke to said she would email the warehouse to arrange a delivery date. I received a phone on December 17th from Colton, CA and they now were telling me that my ottoman that was included with the couches and the left cuddler would not arrive until January 13th and February 7th. We are extremely irritated with the lack of integrity this company has to offer. They will reel you in with their prices and make promises about the dates and then they will give you a call back with a half apology and ask that you go to the store and make a different selection. If you are in need of furniture asap I do not recommend this store. l
If there were 0 stars that’s what i would give them. The store had been giving us a total run around with our furniture for the past two weeks and keep calling to confirm and cancel our delivery and then it was all suppose to come Tomorrow and corporate called AGAIN today to say part of our furniture Isnt in(after they told me yesterday it was so they probably sold my couch) and then they were rude when i told them i didn’t want a partial delivery and they freaking hung up on me and told me to call Visalia. I ended up waiting two weeks for nothing just to end up cancelling the order to go somewhere else. I will never recommend this company.....terrible terrible service!!
They're good but kinda pushy. But they have good deals
This place is awesome, i had a great time shopping for a new bed and recliner. The service here is second to none. Thank you ladies, Jackie Romero and Beverley Hernandez.
Employees very attentive great deals
(Translated by Google) Fatal we buy furniture and they give me a date and another to deliver they already have almost a month that speaks badly of your company I am going to cancel (Original) Fatal compramos muebles y me dan una fecha y otra para entregar ya tienen casi el mes eso habla mal de su empresa voy a cancelar
Everything is always negotiable there dont settle for sticker price, good quality furniture Good sales,Good service.
Bought this couch from this location. After 4 years the bonded leather fell apart. When I shopped there I was told they didn’t offer real leather on any of the furniture.
I have never rated any store but the way Ashley treated made me rate their service. The worst experience ever, they tell you everything u want to hear but don't deliver! Were told our delivery date was on 10/5 and if we got our house keys sooner we can bump the delivery date sooner, when we called to move the date to sooner date were told our delivery date was not 10/5 but 10/17 and that unfortunately we weren't able to bump our date to a sooner delivery due to only certain days of the month they delivered to Tulare. Not once did Nick sales associate advise us about the certain delivery dates to Tulare. Once I finally got my furniture delivered I get the wrong color delivered for my sectional. I call Visalia office and associate entered the wrong color now am being advise am going to have to wait another week for them to order coorect ones and get these delivered. What was more upsetting was they said all they can do is give us $100 gift card to anything in their store worth up to $100 well as we all know there ain't nothing that's $100 everything is a lot more expensive there. I asked if they can apply that towards my bill but was told they cannot. At this point I felt since they messed up and not just once but twice having us wait over a month on our furniture, not giving us correct delivery information and then associate messing up on our order they could have tried to make things some what better but didn't even try. So once I finally think finally my furniture is being delivered I get a call the day before one of the pieces to sectional has a hole if I want it this way. Well of course I don't am paying for new furniture I want it to be complete and without any holes or scratches. So am told we will give u call before 5pm today with when this piece will be delivered not a phone call was received I had to call the next morning to follow up now am told a will have to wait til November 6 am fired up and have kept my cool until now. I was pissed and made sure they knew it and I wanted my furniture delivered sooner then that. I was told again they have to get approval on if they can deliver sooner and I will hear back from one of their reps no layer then Friday at 1 pm well Friday came and 1:30, 2pm 3pm no call from Ashely I had to call to follow up. That's terrible customer service they should have been on top of if since they messed up in the first place. I finally got my furniture and will never go back to Ashley's again it was a nightmare with them and not once did a manager call to apologize. I will never recommend any family or friends to Ashley Furniture the worst furniture place in town.
Clean. Wonderful help. Offered great financing.
Nikki Thank you so much for the best deal today & your awesome customer service!
Friendly. We were just looking around at couches for now. We'll be back when we're ready to buy
Very nice furniture high prices, just received our new reclining couch. I'll report back in a few weeks as to the wear and tear on the unit
Very friendly staff and wonderful custom service. They don't pressure you into buying anything and helped us alot with the price
Nikki was great! She handled our needs to the best of her ability. She took great care of us. I recommend anyone to go see Nikki!
Caroline, Caroline, Caroline!!! We went into the store to make a large purchase for our new home. This girl was a breath of fresh air in the customer service field. So helpful and friendly, saw us through the entire process. If you come to this store, I highly recommended asking to see Caroline Ayesh! 5 star service!
Great service
Nikki was super helpful in helping us make all our choices!
Order was not consistent in what they have to offer. I had to repick two different rugs that were both out of stock after choosing them with my package. Why tell me it’s available when it’s out of stock? Better yet have it in the store. Accommodations were mentioned but never met. Another note, my lamp was broke from the top of the attachment. Tables had minor scratches that were fixed. My couches zipper inside is broke and the material looks saggy. And MOST of all, I cannot get through to nobody on the phone! I was waiting 25 minutes before it just cut me off. And that has happened twice!!
Even I don't want to give one star also,worst customer service . Again in my life I will never buy any kind of product in this store. I don't recommend this to others
I would like to express my appreciation towards Allison. She has great people skills and amazing work ethic. She has help us on a few purchases at Ashley’s Visalia store. With our most recent Purchase Allison went out of her way to follow up with my Wife. Allison helped her with the living room set that my wife wanted since she put her eyes on it! Happy Wife equals a happy Husband, Thank You Allison
I know they're on commission, but prepare to be obnoxiously followed while you're in here. Some beautiful pieces are here though, but you've really got to come in during a sale or a deal to get the most bang for your buck.
Nikki helped us out and made it easy for us to find the perfect set!
Nikki was really nice and helped us out tremendously!
Had a great expierence at Ashley. Went in to just browse and Adrian Hill was available to help me with any questions I had. He was very personable and super helpful. Thanks again Adrian!!
Nikki was great, very helpful. Thank you
Nikki was a great helper she helped us pick out a bed that was really soft and comfortable and she is a very nice person as well.
Nikki helped us today and she was very attentive and friendly.
Nikki she was great!
Came in to maybe find a lamp & nightstand. Greeted by super tall young guy, Adrian. He showed me around the store and understood the style I had in mind. Super helpful and friendly. Beautiful, quality furniture with great warranties. Thanks Adrian and Ashley’s!
Nikki she was amazing help today
Jorge was exceptionally pleasant. Helped us tremendously. If need be I would definitely go back and ask for Jorge.
Ashley’s was amazing!!!! From the time we walked in every individual was helpful; not overbearing like bad car sales men...no offense if you sell cars :) Over a 6 month period of time they assisted us with furnishing our entire home. They even had us bring in fabrics we were using, blankets or any decor we may have had. I absolutely love the quality of the furniture, their customer service and their selection process to higher outgoing personable sales representatives. Thank you Ashley HomeStore Visalia, CA
Adrian Hill for Manager!!! Excellent Service great personality & very helpful. I will forsure be back to purchase a few more things from Mr.Hill -Hill can sell an Eskimo ice at a high price and get him twice! -Hill can talk a cat off a fish wagon! -5Star is what he's rated & that's a fact, Best Sales service I had in a while so I know I'll come back!!!! 🌟🌟🌟🌟🌟
Adrian Hill was beyond a pleasure when making my purchase at Ashley. I went in just wanting a couch, but then I also added on a coffee table thanks to him. When it’s time to redo my bedroom and bed set he is definitely the first one I’ll be contacting to get me squared away happily.
Was in the market for a new bed, So I went to Ashley. Adrian Hill helped me out and was very helpful and informative. Great customer service!!
Had an amazing experience Adrian was very helpful and Rodney the sales manager was amazing
Great staff. Manager Rodney very knowledgeable.
I went to Ashley to browse for a bedroom set. When I entered the store, I was approached my Adrian whom was very friendly and proceeded to ask me if I was looking for anything specific. I told him what I was looking for and he pointed me in the right direction. Throughout my visit, he was EXTREMELY helpful. I was surprised at how knowledgeable he was when it came to the different furniture sets and he showed interest in what I wanted as a customer. Although I didn’t purchase anything during my visit, I will definitely be back in the near future. Adrian and the store manager Rodney made my visit AMAZING, personable, and definitely worth while!! I would definitely recommend this store and it’s associates to anyone looking for furniture!!
Luis Camacho was really professional and he is the best salesman I have ever met.
The customer service was phenomenal! Nicholas Williams did a great job helping me pick my couches. He made me feel very comfortable and took the time to help me find exactly what I wanted. Rodney also did a great job making sure I left satisfied. Thank you Ashley Furniture! I will highly recommend you to my friends and family.
Outstanding customer service, great furniture place for a first time buyer. Thanks to Larry Ross for making us feel welcome and your patience in helping us choose our furniture for our family.
Awesome service!
My Consultant was wonderful! Very patient and informative...I will be back to purchase additional items! Wonderful Experience!
This is a great store! I had the pleasure of being helped by Rodney who was very informative and answered all of my questions respectfully. I'll definitely be back here for all of my home needs.
One of the best experiences I have had at Ashley Furniture! Great customer service, my sales lady and the sales manager were amazing. I’ll be coming back soon to get a few more pieces for my home.
Great service
Nikki was awesome!!
The gentleman who assisted us, Nick, immediately introduced himself as we walked into the store. Being as we are new customers Nick was was extremely patient and understanding. There was no sense of being sold to, we simply wanted a mattress and He did everything in his power to make sure we walked out with the right choice. Whether that was through his suggestions, anecdotes, or personality, there was never any doubt that Nick knew what he was talking about. Honestly, a great experience over all.
Nikki gave excellant service to my mother. She also gave me excellant service as a disabled USN veteran.
Nick Williams was very helpful in finding what we wanted. He was upfront about everything and had a great attitude.
Nikki was nice and very professional
Nikki was super helpful, and I will definitely be coming back here! I recommend Nikki, she has the hook ups.
Nick is wonderful at his job he made the experience enjoyable and easy .
Nikki she was awesome she did a great job with helping me and my mom today.
Nikki she helped today and was fantastic!
I’m store service is amazing!!DelilahIs our go to girl she is great and always makes our shopping so enjoyable!! 5 stars for her and Rodney also helped us for the first time! He was very kind and really made us feel welcome.
Very friendly & helpful with getting us the best price !
Nikki, Glen, and Rodney were an excellent help today. Thank you
Nikki she helped me out today and she has great customer service
Nikki was great and very helpful with helping us choose couches.
Nikki was great! Very helpful and quick to get us what we needed! Thanks :)
Our salesperson Nick was very happy to offer us the best deals. He put in the time and effort to listen to what we wanted for our home and we ended up buying most of our home furniture through him. Will definitely be returning and recommending to family and friends.
Nikki help me today and she was very helpful and nice ! Thank you Nikki!!!
Adrian Hill and the manager Glenn were very helpful with our new purchases, we will be going back there for our future furniture needs.
Adrian Hill was extremely helpful with our purchases for our new home, he gave us time to make decisions, we never felt rushed or pressured and he was honest with his opinions which we appreciated. We will definitely recommend to our friends and family to head to Ashley furniture and Adrian for their next furniture purchases!
Nikki was awesome to deal with! I'd be back to have her help me anytime.
Nikki she was amazing and so helpful.
Angelique & Rodney helped me and they were terrific! Angelique was very informative & got me exactly what I wanted. Very nice experience and will buy here again. Thank you!
From the start when I walked In the door, Mary greeted us with superb hospitality. Zeus was the mngr on duty he was excellent to. We returned numerous times to make sure our fueniture choices were a perfect fit. Mary was there patient and ready to answer any questions. Upon completion of of our sale our sales person (Mary) and the management (Rodney and white guy ...lol). Made this shopping experience : EXCEPTIONAL!! I highly recommend this place..... please see my post on YELP!!!
“The Costumer service was great.” Jorge Showed us everything the store offers for beds sets. He Really gave detailed informative that helped us make our decisions. Information we didn’t think about that would benefit for the long term use and style of our room . 👍. We were not rushed into buying something just because , he didn’t pressure us into something we didn’t like. He catered to us. The whole staff in general was awesome. Some of the people looked board tho. LoL. So go in and buy something. We are a week in with our new bed and bed set and it feels good to adult. Mind you, we only went in to look, we were actually going to Burlington. I’d recommend them. Thanks folks at Visalia Ashley furniture.
Nikki was friendly and great to work with
Nice door just some things are pretty pricey but typically that's how it is when you walk into a furniture place
Nikki was excellent and was very patient with us. Thank you so much for all your help.
False information, nice merchandise
Nikki is awesome and helped so much. She is an amazing employee and I am going to recommend her to anyone who goes to Ashley's. Thanks for all your help! 👍😊
Nikki was awesome and very helpful.
My wife and I had a great experience at Ashley Homestore Visalia. Great service and staff make this place a 5 Star store.
Great customer service. Michele K was very helpful with all of our questions. Thank you again Michele
Ashley Furniture is an awesome place to shop. Natalie Juarez provided good customer service and gave me the best deals available!!!
Pat Hagler was the associate who helped us. He was very courteous, helpful and knowledgable. He went above and beyond to get us a good price and wasn't pushy. He was professional so I would highly recommend going to Ashleys furniture in Visalia.
I had the pleasure of meeting wonderful people at the Ashley Furniture HomeStore in Visalia; they helped me immensely in choosing furniture for my first home. As soon as I arrived I was greeted with a smile. Angelique the sales associate was great! Rodney the manager was very helpful as well and gave me unbelievable discounts; great attitude. I had a really good experience and very good prices for the quality of their furniture . The atmosphere was fun as well as professional!will definitely tell all my friends and family to shop here.
Nikki was great!
Larry Ross was our salesperson and he made our experience where we would definitely return. We purchased more than we came for because he offered us such great deals. He also made it pleasurable with his great personality. We informed our friends to purchase from Ashley's and to ask for him.
Larry Ross was amazingly patient, professional and knowledgeable. He even got the expert on mattresses to give me all the information so I could get the right bed for me and my whole family. He worked with me to help me find the right bedroom pieces amd accessories at the right price. I would definitely recommend him and all the Ashley staff to everyone. Thank you all so much for making this as smooth as possible.
If you are needing great customer service, get Delilah! I needed a dining and living area set for my new house and had trouble deciding on a set. It was my 4th visit to the store and this time around my experience was different. Delilah took the extra time to move furniture pieces from around the store to ensure that everything matched and flowed well with everything. She suggested styles and colors, which helped me to purchase. I am so excited to receive everything and see how it looks!
Nikki did an amazing job helping us select our selectional couch. She made the process very easy and stress free.
Nikki was great to work with. She went above and beyond in helping us decide and coordinate our furniture pieces!
Bye Ashley's, now Mor is our store!Ashleys used to be a good choice in Visalia, but then they raised their prices and closed their warehouse here. Now YOU have to pay extra for delivery on every order, no matter how small. We had something we wanted where the delivery charge was more than the item, they refused to direct ship or waive the delivery charge, so a small $75 item was going to cost over $150. We went down the street to MOR and got the same item for $50, picked up the following day at the MOR warehouse on Plaza Dr. Bye-bye Ashley Furniture, we have purchased a lot of furniture from you, but now Mor is our store!
Nikki is awesome and very informative. Thank you Nikki. Glen was also very nice.
Nikki was nice and very professional. The store was well organized. The store manager Glen was also nice. Thank you.
Nikki was wonderful with great service
Nikki super awesome and friendly. Very helpful and super patience with my husband
Nikki was nice and she helped us get everything we needed to get. The store was clean and well organized
Nikki was super helpful and professional and the store was clean and easy to find what we needed
Nikki she was really good help. Store looks beautiful
Nikki she is awesome! Had a great experience at Ashley’s today!
Nikki, rocked it!!! She was so friendly! She helped us with all our questions about the products!
Natalie our sales rep was very helpful and made buying furniture so much easier and helped us find exactly what we were looking for
*****UPDATE**** Lets make this clear, our furniture, brand new furniture arrived broken, expensive headache. Receive auto call for the technician to arrive on Friday morning, we can't miss work again. Says to press 2 to reschedule, we do. Takes us back to customer service where they tell you Sorry can't help ( so what is the purpose) the tech handles his own route, all we can do is try for a different day....this company is so horrible. I wish I would have checked BBB before, lots of complaints. If there is no resolution to this soon I will be contacting BBB. I hope other people have a better experience. *** Will never be buying anything from this store again. We ordered Tv stand, sofa console & side tables. They show up & start assembling everything at the road. I ask if they want to enter home & put it together. Very nice staff say no they are fine. Now I know why the sales lady said if something is wrong do not accept the item. I should have listened, I have spent 1 hour on the phone already & I am sure more time will be spent. The drawer was sticking on the sofa table & a screw flew out. Driver calls the office & some rude staff member says no technician is available until Friday AND they will call tomorrow to tell me morning or afternoon. I sign they take off. I started putting my TV & box on our Tv stand then realized they put the back panel on backwards, look at the back side & the top is cracked. Horrible delivery experience. Now they tell me Friday the tech will tell me if fixable or not!
I will NEVER buy anything from them again! From the beginning until now has been horrrivls....my issue has still not been resolved almost 2 months later. I’ve tried to have patience but I’ve been strung along for weeks! I have a small place and bought a split foundation and a mattress. The delivery guys barely tried to get the foundation into the room and the moment it didn’t work, they took off and said they were too busy. I tried to get my issue resolved with Zeus, he promised he would try to get me another option that would work with no success. I’ve had to call multiple times to follow up! Of all the times I’ve been promised a call, nothing!
Nikki was cool and helped us save some money! :)
This has been the best furniture buying experience of my life. My sales associate Jorge goes above & beyond exceeding me & my wife’s needs each time we go there to purchase something. The sales manager Glen always shows his appreciation for military members by giving us discounts. The store manager Zeus was so pleasant & nice to talk to & made sure we were taken good care of. We love, love, LOVE shopping here! Never thought furniture buying could be this easy. We would give them 10 stars if we could.
Nikki was very helpful!
Bad customer service girl only wanted sale expensive furniture when i ask her for affordable beds she pointed me the other side like they where bad beds left guzman girl sucked and not speaked spanish even tho she looked mexican
Nikki and Zeus were excellent and very helpful with our purchase, we will be returning for more
Nikki was very helpful and made everything so easy....Thanks a lot Nikki you were great
Nikki was very helpful! And the best!
Good customer service
I was just looking. Did not have what I wanted. People were nice.
Good midrange furniture
Very bad customer service. I walked in and no one matices. When i got to the youth beds a lady passed and didnt even ask if we needed help. No body wanted to help.
Great place people are very friendly helpful and up friend no BS or drama great place to go Define what you want or need definitely recommend it to a friend
Nikki did a fantastic job! She helped me find exactly what I needed and in my price range! Highly recommend her!
Nikki was super informative!
Nikki. Great customer service and fun personality
Cute, modern furniture. Good sales. Perfect for re furnishing a remodeled living space!!
Incredible selection, staff are great. They go the extra mile!! We basically furnished our entire house.
nikki and glen where nice very ..very hopful in giving me what i wanted and very good deal.!!
Nikki has excellent customer service and I love how beautiful the showroom looks. Everything was easy for me to find. Also everyone was very welcoming.
Nikki was an awesome sales associate and helped me find the perfect sofa for my family, she was so attentive and patient with my choices and helped narrow it down and gave me the best price. Thanks Nikki
Nikki and Zeus were so helpful and an awesome team!
Nikki & glen were a great team and had great customer service
(Translated by Google) Very nice this place and very clean (Original) Muy vonito este lugar y muy limpio
Nikki has very good customer service also the whole crew at Ashley furniture is simply amazing. Everyone make you feel very welcoming and the store looks magnificent.
Nikki was awesome
Nikki was very patient and answered all of my questions with out no attitude, also she was very knowledgeable when it came to questions about the furniture. Thank you Nikki.
WE HAVE BEEN THINKING OF GETTING A MATTRESS SET FOR A LONG TIME. (IM SURE A LOT OF US HAVE) GLEN THE MANAGER, IS VERY WELCOMING. AWESOME EXPERIENCE.
Nikki she was very nice and patient when purchasing my mattress. I love my new mattress. Thanks Nikki
Nikki is super awesome.
Nikki was awesome, she saved us a lot of time and money!!!
Nikki was a excellent help . I was in here 30 min and my daughters will have brand new beds . Thanks Nikki so much for her cheerful help.
Nikki and glen were awesome and fast , great customer service
I truly loved the hospitality the Ashley Furniture manger gave us and the way he helped us out. I would definitely go back and buy more furniture.
Nikki great sales rep
This was our second trip at Ashley's, as the first one didn't go so well with the salesperson being pushy, to the point where she took my phone from me to give herself five stars. Needless to say we left that day empty handed. We came in today with a lot of hesitation. Greeted by Erick, and all I can say is that this was by far, a better experience. Erick was very friendly, knowledgeable and answered all of our questions. Zeus also helped today. They were both great and I would highly recommend them! Can't wait for my new bedroom set and new temperpedic to arrive!
Nikki and Zeus awesome team work. Great deal. 😁
Nikki and Glenn were an awesome team! Fast delivery date and great deal!
Nikki -she got us a great deal and was very helpful.
Nikki was a excellent help.
Nikki is the best worker at Ashleys furniture. I will definitely be coming back.❤❤❤
Nikki very professional. Very easy to converse and helpful to accommodate all needs.
Nikki was super helpful with finding a new couch for my husband and I since we just got here to California.
Nikki was very helpful and nice . Zeus the manager was awesome he hooked it up 😬👍🏻
Nikki she was an absolute sweet heart. I will be asking for her next time I come in.
Nikki was very patient and professional.😊
Nikki was very friendly and helpful!
Nikki she was extremely nice
Marie has excellent customer service. She greeted me with a beautiful smile and was ready to answer questions as I asked. Thanks Marie..😊😊😊😊😊
Customer service was amazing, great deals. Great product.
Wow!! I always thought this store was overpriced, until I walked in. Adrian Hill was amazing!! We walked in just to look and shop, not thinking we were gonna find anything in our budget. Adrian was super helpful and gave us No-Pressure shopping. He helped us all through the selection process and explained thoroughly the difference between items. We got a killer deal on sofa set, matching dinning table, and matching office desk. I was surprised with their great pricing and how they match online pricing. Great store with TONS of variety and options. If you can’t find what you are looking for here, you won’t find it anywhere else. Highly recommend Ashley Furniture and Adrain Hill for their outstanding Customer Service Experience!
Nikki helped me find some bedrooms furniture for my daughter! She was great!!
Nikki has excellent customer service. Thank you Nikki.
Nikki has excellent customer service and was very patient with me and my family. She really went beyond and above to help us find some sectionals and we really appreciate her. Thank you Nikki.👍👍👍👍👍
Nikki is absolutely amazing. She was a great help when I came to look for furniture. I will recommended her to anyone looking for furniture. 💝💝💝
I experienced the best customer service at Ashley’s with Adrian. He is an excellent sales representative that listens to the customers needs and goes above and beyond to get you the best prices. Adrian will definitely be my to go person from now on.
Nikki was really helpful and nice. We'll definitely be going back.
Nikki had amazing customer service and we will definitely be coming back. Thanks Nikki!
Nikki, she was very awesome to work with!
Good service but selection wasn't great and way too pricey. A bit crowded in the showroom. Couldn't even recline most recliners because of furniture in the way plus the majority of the power recliners weren't even plugged in.
The Ashley Furniture store staff was amazing! They went out of their way to make us happy, and offered us incredible deals. Manager Zeus is a true deal maker!
Nikki is more profesional and very nice.
Nikki was really helpful! Very descriptive and offered great deals and promotions! Definitely recommend to anyone looking to purchase furniture.
Erick Velasco is a great guy to talk to if you need help finding what you need. I was totally overwhelmed with what kind of mattress I wanted and he got me to fall in love with Tempur-Pedic! I highly recommend you stop by and ask for him
Nikki has very great customer service and is very professional. If you are looking for furniture come and look for Nikki.
We had a great salesperson name Angelique. She was very nice and worked with our time schedule.We might be back soon to buy a bed.
Nikki she was very nice and professional
Nikki was awesome and a big help!
NIKKI IS A VERY SWEET GIRL. I LOVE HOW PATIENT SHE WAS WITH ME AND MY CHILDREN. ALSO SHE GAVE ME ALOT OF INFORMATION ON FURNITURE. THANK YOU. 😊😊😊
Nikki she was AWESOME!!!!
Nikki was super professional. Thank you very your awesome customer service. 👌👌👌
Nikki is very professional and went above and beyond to help me find the right sofa table. She was very patient with me.
My experience @ Ashley's in Visalia was awesome. I was helped by Karla and honestly I recomend her, needless to say if you go by this Ashleys make sure to ask for her. She made my shopping experience one of the best ive had. Also management (shot out to Zeus) is great. All around I will be back and of course recommend my friends and family.
It was the best experience in any furniture I have gone too. Both the salesperson Karla and the manager Zeus were very helpful and attentive. I thoroughly enjoyed my experience.
I have been an Ashley Furniture customer for years and they never disappoint! Friendly and attentive customer service, great prices and good quality furniture! Adrian Hill (the sales associate who helped me from beginning to end) made the experience wonderful! He literally went above and beyond by moving pieces around the store to make sure I knew that I was selecting the right thing for me! I will gladly continue to go back!
Nikki was a great help today and very friendly.
Marie is absolutely the best! 🥰
Karla was really great!! Super friendly and amazing service. Glad we stopped by Ashley furniture. Thanks Karla!!!
Nikki help me out today she was super nice n helpful
Nikki gave me great advice.
Nikki was very helpful for me and my husband. I enjoyed her personable personality. She was very welcoming. Thank you Nikki.❤❤❤❤❤
Me and my sister went into Ashley furniture looking for a desk. As soon as we came into the store we were greeted by a lady sitting at a desk who was very nice and made me and my sister feel important. When we started to look around a lady named Nikki approached us with a nice smile, she was very nice and professional. She let use know the deals that were going on and how long it would take to receive our furniture (which was nice). She didn’t pressure us to buy anything. I work in the medical field and I’m always talking to my patients when I receive excellent customer service so I’m letting my patients know if they want to receive excellent customer service and hassle free ask for Nikki!
Nikki help me today. Thank you so much!
Nikki was knowledgeable
Nikki helped my mom find several choices for a new living room set
Nikki she was awesome! Got us approved for furniture and was so helpful and polite! 💙💙💙
Nikki was great. She walked around the store showing us everything we were interested in. She was very helpful and answered all our questions
Nikki was a excellent help for me and was very professional.
Nikki is the best worker at Ashley. She was very attentive and helped me with picking out my furniture👍👍👍👍👍
The clearance section was great
Nikki is one of the Best representatives to help my wife and I during our visit to Ashley furniture..⭐️⭐️⭐️⭐️⭐️
Nikki helped me today and she was a great help. Really appreciated her great customer service!
Nikki was very helpful! Eager and knows her stuff!
nikki very helpful pleasant
Nikki is so nice and helpful
Nikki - She was very professional and very nice! She did an amazing job!
Nikki is a delight and very informative. She is a great help. If you in Visalia come and look for Nikki..
Nikki has great customer service and she was very knowledgeable.
Nikki is super nice and very professional. I will highly recommend her. Thank you Nikki for your superior customer service..😊😊😊😊
Nikki assisted me and was great!
Nikki was great and great
Nikki assisted me today with trying to purchase furniture for my new home. Very great help!
Nikki she helped me today. She was a very sweet girl, and I’d definitely come back if she’s here.
Nikki is super nice and professional.
Allison gave amazing customer service! Very friendly and helpful. When she didn't know the answer to something she didn't lie to me she went and asked for the correct answer!! Will definitely recommend people to Ashley and to Allison.
Super great services.
Nikki, she was great and she delivered excellent above and beyond service to me. I definitely will becoming back.
My experience with Adrian Hill and Zeus Saavedra was great. Adrian is always courteous, knowledgeable, patient and kind. He’s a good listener and really helps you figure things out. I like that he does not follow me around in the store. He checks in with me periodically and answers questions. The other sales people make me feel like I’m being stalked and they are more pushy and aggressive. I like Adrian’s approach much better. I will always ask for him. Thank you Adrian for your excellent customer service skills. Zeus thank you for your professionalism and always making sure we’re being taken care of. I appreciate you as well.
Nikki was professional and great service!!
Nikki she assisted me today and was very helpful with helping find what we needed.
Nikki listened to what we wanted and showed us a great couch and chair to tie our living room together.
Nikki is really great with customers!
Nikki has great customer service and she assisted me very well.Thank you.
Nikki delivered excellent customer service with a smile and helped me with my furniture purchase.
Nikki is very nice and professional. I love how enterginic she is.
Nikki has awesome customer service. I appreciate the time that she took to help me find my furniture. Thank you Ashley and the store is beautiful.😊😊
Nikki delivered excellent customer service and I am very happy.
Thank you Nikki for your excellent customer service. We are enjoying our purchase!
Nikki was great and patient helping my daughter get her set!
My wife and I recently purchased a new sofa and love seat from Ashley Home store. The products they sell are very high quality, and offer a great protection plan. The sales team is impeccable, and they take the time to work with you; even if you are on a budget. They do their due diligence to make sure that the sale you make is a solid, safe transaction. We highly recommend Ashley Home store.
She was very nice and helpful and was able to answer all the questions that we had!
Nikki your the bomb. Great customer service with a smile.
Nikki She has great customer service
Nikki gave us a awesome deal...thank you!
Nikki is very professional and have great customer service. I love how the store looks too.
Nikki was super nice
Nikki and Zeus is awesome.
Nikki has great customer service with a smile.
Nikki is great and awesome 😎
Nikki is the best associate at Ashleys😊😊.I love how attentive she is. Customer service with a 😊. Nikki is great. Zeus and Glenn are also great. Thank you Ashley for having such awesome employees.
Nikki is super awesome. She delivered excellent customer service and was very well detailed on explaining furniture to me and my wife. Next time we are looking for furniture we will come and see Nikki. The store also looks great and organized. I love Ashley..Thank you Nikki.
Nikki, she was a great help.
Nikki was very friendly and helpful!
Ally was amazing in helping us complete our new home! Not pushy but very informative.
Nikki was very informative and made things more clear for me. Found better deals than I thought.
Natalie was wonderful by helping me find the right mattress I ended up knowing more about the tempurpedic than the salesman at mattress firm just by the knowledge and expertise i got from Natalie at ashley!
This store is sooo nice, plus they are so willing to help! I had no idea what I wanted and Erick was able to show me great options,I walked out with the perfect sofa and loveseat set I love them thank you!!!
Alma was friendly when I came in the store. She was helpful when I picked my furniture style. I had a great experience shopping at Ashley Furniture.☺
Adriana was great she helped me pick out my sofa set. Great customer service would defiantly would recommend to family and friends!!!!!
Allison was great!
Nikki helped us a lot she was a big help for us and she saved us a lot of money...thank you Nikki
Nikki she assisted me today. I would recommend her to anybody.
Nikki was very nice and a cool person I highly recommend her
Nikki assisted me today and she was being helpful and nice to us.
Nikki she help me in the moment when I got in the store she really helped me.
Nikki was very helpful and showed us every thing we wanted to see
Nikki was very helpful
Attentive staff, very warming environment. I dont write reviews often but i must say, kudos to the personnel made sure my wife and i felt very comfortable and confident in our purchase and all around experience. Would definitely recommend.
I came to this store looking for new furniture but had no idea what style I really wanted. Zeus was so helpful and really knowledgeable on the styles and his product. I left store happy with my purchase and my house looks great for the holidays! Thank you so much, I will definitely be back.
Nikki is knowlegeable, super sweet and delivered excellent customer service. I will highly recommend her.
Nikki is friendly and helpful. She helped me figure out what I needed.
Nikki was super awesome. I enjoyed her customer service and her willingness to go beyond and above to help me. If you are looking for furniture come see Nikki in Visalia, I know I am. THANK YOU NIKKI...
Nikki at the Visalia, CA Store was great and very helpful with my wife and me when we were shopping for furniture for our new house.
Natalie helped us and was so wonderful
Nikki Great customer service. Helped with everything we needed.
Nikki help me out great person
Nikki - she helped me and was very pleasant
Nikki was a great help today! I’ll definitely be back!
Nikki she is a excellent help. She give my sister a great deal. Thank you darling Nikki for your superior customer service.
Nikki was the greatest help ever. I highly recommend her. She has awesome customer service. If you are in Visalia and looking for furniture come and see her. THANK YOU NIKKI..😊😊😊😊😊😊
Nikki she’s a great representative. Very helpful
Nikki she was cool look for her in Visalia!!! Thanks Nikki!!
Norma is such a great sales girl! She helped me in every way possible she worked out such a great deal! She listened to the things I liked and helped me pick out the bedroom set that fit perfectly for me! I will definitely return to her and recommended her to everyone I know! Ashely’s in Visalia go to Norma guzman !
Nikki helped me today. Thanks!
Nikki was awesome today helping us pick out furniture.
Nikki helped us match our new couch and decorative tables. She even moved things around the store to make sure we liked the combinations. Great service
(Translated by Google) Nikki ell is very kind and handled me very well (Original) Nikki ell es muy amable y me alludo muy bien
Nikki she help me. She was nice
Nikki was very helpful lots of imformation
Nikki help me and she was nice
Great Experience. Sales associate Adrian was very helpful and friendly. He went above and beyond to help me find the perfect mattress and bedroom set.
Eric V was very patient, helpful and knowledgeable. He walked around with us the entire store multiple times and wrote everything down that we wanted as we had to purchase furniture for our new home. We also had to buy a mattress and went with a temperpedic. we are really happy with our purchase and the experience we had. we got a great deal at Ashley HomeStore and would recommend looking there.
Nikki was a good helped to us Love the store
I was approached with a friendly lady named Angelic. She helped me and she was not pushy or tried changing our minds we came in looking for bedroom set and was very understanding and guess what we liked the price and meet the manager he was so nice and most of All We were pleased with the purchase and monthly payments we are going to pay.. Thank you to the Store Manager and Angelic.
Nikki was good service, fast and easy
Nikki was a big help to my wife and me.
Nikki was very friendly and escorted us where we needed to get to. Informed us of the promotion and we made a purchase that we were happy with. Should we purchase here again, I'll be sure to ask for Nikki!
Nikki assisted me today. Answered all my questions.
Nikki she awesome! Store looks nice
Nikki is cool and friendly! :)
Went in to look for a dinning set, Natalie helped us out and we were able to find one that we absolutely love. Nicki and Natalie were so great with getting us the lowest prices possible. Very friendly and AMAZING customer service. Would definitely recommend anyone looking for furniture to come here
The store manager Zues was awesome. Had a few problems but he made sure we were complete. Will definitely be back.
Nikki was very helpful. The store had a wide selection. Nikki was able to help me n arrow down my choices.
Definitely the best furniture store and 5 star customer service and deals hands down. No debating that! Natalie was very polite and eager to assist my husband and I in finding a matress and set that suited our needs. She and the manager were very patient and more than willing to work with us including jaw dropping discounts and deals. Go to Ashleys furniture, you won't be disappointed. 👍👍👍👍👍. Satisfaction guaranteed!!!
The staff was very very helpful and I would recommend anyone to shop Ashley's home store.
Nikki was very helpful and fast!
This store is great! Staff was so helpful and didnt follow me around everywhere, they let me shop. Glen the manager gave me and my wife a deal that we could not refuse! Now have the mattress of our dreams and kido's have all there bedroom furniture, knocked it out in one shot! We will definitely be going back in the future, thanks Ashley and team!
Natalie in the visalia location was very promp and very professional and addressed all my concerns. I would highly recommend! Thank you natalie so much!
went to ashley furn . I had a fun time shopping.my sales lady helped find excately what I wanted. Great experience. Thank you Norma. Happy Holidays
Nikki she was pleasure come look for her. The store is very neat and appealing
Beautiful store. I was looking for a sofa, huge selection of every style. Sales staff was very professional and knowledgeable.
Went to the store just to look and Adrian was so professional we decided to purchase bedroom and living room sets. Great buying experience.
Nikki - she was wonderful in assisting us pick out a couch and lots of tables and accessories. We got a great deal and fantastic service.
Nikki was very helpful and nice. She told us everything we needed to know.
The staff was great. Even with one delivery issue which wasn't there fault, the where on the phone trying to fix the delivery company mistake. Furniture looks great in my house and is holding up well. Some of the furniture we purchased was 2 years old now and still looks great
Zeus and Mariah were AMAZING! They were courteous, helpful, and made our furniture dreams come true. They were friendly, funny and made the overall experience very comfortable and enjoyable. They have a wonderful staff and we will definitely be going back for our future furniture needs.
Had a great experience! Would definitely shop here again.
Great selection! Fast delivery!
Best Furniture Store Hands Down. Employees are Great & Friendly! Plus they can work reasonably prices with you. Would totally recommend it to anyone who’s looking to buy any new furniture.
Bought a living room set and a bedroom set. No-one pressured us and the staff was amazing. Great selection and good prices. We will be back..
My husband and I had been to at least 16 different furniture stores. We had seen a few living room sets that we liked, but nothing that we really loved, until we went into the Ashley Home Furniture store. We found a set that was exactly what we had been looking for, but we could not find anyone who would wait on us. We were there for quite a while and not even a "Hello", so we left. A few days later we found ourselves in Visalia but did not find anything that we liked. We saw the Ashley Home Furniture store and decided to go in just in case they had anything different than their sister store. Once again the set that we loved was right there in the front of the store. Fortunately, Delilah was also in the front of the store and greeted us with a beautiful smile and helpful attitude. She told us about the sale gave us pricing and other information and was extremely helpful. We took her card and my husband and I went home to think about the possible purchase, but we had already made up our minds. We loved the furniture, the sale price was really good and the service was what sealed it. The next time we need furniture we will go to the Visalia Ashley Home Furniture store and save ourselves all the hassle. Thank you so much Delilah and Visalia Ashley Home Furniture!
Great Deals!! Delilah C has Awesome customer service!! Highly recommend her!!! She should also be recognize with an award!!They have Great Manager Zeus he should receive an award! Hes awesome! Highly recommend Ashley Furniture!! Will be back:)
This is the second time i shopped here. They had great deals, and great customer service. They weren’t pushy and gave us our space to shop but were also there when we had a question. I will definitely be coming back and I recommend this place over the other competitors in the area. Great deals, Great customer service, Great products.
Nikki has great customer service, she is located in Visalia. Love this store very neat. A lot of variety.
From the moment we walked in everyone was really helpful and not in a hounding way! Zeus helped us pick just what we needed and Ally came and finished the deal for us. Both were professional and made the experience that much better. When we left we both agreed it wasnt like other furniture places where you feel like you're on a car lot. I didnt feel pressure and i didnt leave with anxiety. They really let you look and test and work out a deal for you. I'm very pleased and can't wait for delivery! We bought a bedroom set, sofa and love and a new mattress for reference.
Wonderful people to work with, Mary and manager Zues! What a great experience, and the fantastic price we received on our bedroom set!!! Definitely returning!
Nikki is amazing! Look for her the next time you visit!
The customer service was very good and very helpful. Would recommend friends and family to shop at Ashley’s.
Nikki was very nice and helpful
Nikki treated us very kindly and gave us alot of information.
Very educated and informative on why good sleep is so important in our daily routine
Natalie was very professional and a great help to us while we picked out our furniture. She was very knowledgeable about the pieces in and out of the store. If we ever need help in the future, we will be sure to return!!!
Karla Lopez was splendid at showing me Furniture. I have visited many showrooms to view product and pricing. This particular showroom was unique. You realize it’s not just the great Quality furniture that Ashly Home store offers that impresses you. The Quality of Employee’s they hire is shown and represented clearly through Phenomenal service such as the one Karla Gives. Thank you KARLA, ! We will be back!
Karla was super knowledgeable about the products and was able to get me something i love at a great deal. I was in and out faster than i would have believed. I just went in to look and left with 2 pieces that i am so excited for!
Karla was so helpful! I had a WONDERFUL experience! THANK YOU!
Ally Shandrew did a phenomenal job. She is one of the best at world class service. She was not only interested in fullfing my furniture needs but she was also genuinely interested in finding me the best deal. Passionate, caring, loving, honest.
We have been to many furniture shops and Ashley is by far our number one choice. Ally helped us on our journey to find the perfect mattress. Her customer service was amazing but she also has a very passionate personality she takes pride in finding the perfect fit for you, it's nice to see someone who appreciates their job so much that it reflects in their customer service. When we get our kids bed sets we will definetly be paying ally a visit!
I have made multiple purchases at the Visalia Ashley's stores I have had great experiences everytime.I would highly recommend purchasing here.Go see Michelle or Zeus very friendly and helpful .
Nikki was good helped. The store look great
Ashley Furniture had been awesome. They understood my need and they did everything to make me Feel comfortable. The financing options were great and that slowed me to enjoy my new couches and not struggle with the payments. They are awesome
Nikki was very patient, and friendly even we had no intention of buying!
Nikki she was very pleasant when we walked and helped us quickly.
Staff was pleasant. Furniture looks great, and was at a great price.
The service I received from this store was remarkable, MARY my sales assistant went above & beyond in helping me make the right Choice on my piece of furniture. I was welcomed immediately as I walked through the door & everyone there was pleasant & made me feel right at home.
(Translated by Google) Very nice store and furniture! (Original) Muy bonita tienda y muebles!
Shiniqua was very helpful with finding the right t.v. entertainment center. She was also very friendly!
Shiniqua was awesome! She was very helpful and knowledgeable! Can’t wait to get our new couch!
Shiniqua was awesome helping me choose both living room & patio furniture. She made it a painless and FUN experience !
It was a very busy Black Friday at the store. However Adrian went out of his way to make sure my Girlfriend and myself were taken care of. We had to wait quite a while because of how busy they were, but it was entirely worth it. We were given great deals and EVERY question and concern we had was answered. I highly recommend shopping at this location in particular.
Awesome customer service.. Nikki was great!! If you have a budget you just let them know .. walk out of t her really happy with service and prices!
Staff was very helpful and patient when we were making our decision on living room furniture.
Great customer service. Willing to work with you on price. Friendly employees
Had a great experience. Everyone was very attentive, excellent customer service. Quality furniture, well worth every penny!!!!
Great service
Very professional and helpful sales experience with Julie in Visalia! Can't wait to see my new furniture in my new house!
Had a great experience at Ashley Home Store in Visalia, CA. I would recommend seeing Glen for all of your furniture needs!!
Great service soon as u go in very friendly Norma was great help us with everything bought a living room set she got me a good deal thank Norma good place to shop thank you guys love everything.....☺☺☺👍👍👍👍👍
Great customer service. Staff very nice and helpful.
Adrian was very friendly and thorough. He gave us great service and saved us money wherever he could.
Ashley furniture homestore is a great place to shop. You will feel welcomed as soon as you walk in the door. The atmosphere is warm and the staff is great. Ashley is a great place to purchase furniture because not only do they have great quality, they will give you the best deals. Ask for store manager Zeus, he will be more than happy to help with any purchases.
Came to just browse the new inventory and ran into Adrian Hill who helped me last year furnishing my new home. My mother in law has been looking for new living room furniture for years and has never felt comfortable purchasing. Today with the help of Adrian my mother in law has purchased a whole new living room set and is so happy and pleased by the price we received. Adrian walked us through the show room never pressuring us to buy and always running the numbers for us. Adrian gives the most amazing service hands down and if you are on the fence about something he will move it be side by side another item so you get the whole experience. Thank you so much Adrian! You are the reason we will continue to come back.
Went in to see about possibly getting a dresser for my room. We stumbled upon a really nice one online and thankfully they had it in store. Norma attended us in a fast and timely manner and answered all of my questions. She was actually able to get us a really good deal and what turned into just a visit to look around ended in a purchase! Definitely recommend going to her for all your furniture needs she’ll take care of you and get you a good deal!
Great experience! Adrian was a great help in finding the right furniture.
Glen helped me with furniture selection. He was amazing, professional ,and funny. I will be back soon and recommend him to my friends.
Linda was very helpful and patient. They were able to bet competitors price and we ended up getting a great deal. Shopping experience was stress free and I definitely will shop here again in the future 😊
We shopped in several of the major furniture stores (I wont name names but they are the other top Google searches) around Visalia and no where did we get the service and deal that we received at Ashley! Linda was very attentive and had no problem working out a package with all of the items we wanted for new living room decor. The management was also very professional and friendly. I was worried Ashley would be overpriced or stuffy in their service, but they did not disappoint! Highly reccomend!!
Had the most amazing experience today with the wonderful Adrian. We will definitely be back here again for more furniture shopping.
Our experience at Ashley Home Furniture in visalia was absolutely amazing! Karla is so kind, sincere, and went above and beyond for me and my husband! Highly recommend this store for anyone insterested!
Awesome customer service. Definitely will be back when I’m looking to buy more! Karla and Zeus were awesome and very helpful! High recommend.
Delilah was so great to work with! She was super friendly and got us a great deal. Thank you Delilah!
I've only been in a handful of times and now I remember why, your are hounded by sales people the entire time your in. When I say I'm just looking that means I really just want to look, if I need your help I will ask, and NO I'm not going to give out my phone number so you can call when sales are on. No bother furniture stores are this bad
Furnishing an entire house can be stressful. However Karla and the store manager Zeus were very attentive as they helped answer all our questions. In addition, they gave us the best price around. So if you are looking for quality, amazing customer service, and great prices ask for Karla at Ashley HomeStore.
I just purchased my first two mattress from here. So excited. The staff here was so helpful and friendly Glenn the manager was nothing but nice and understanding and got me to the perfect sales person Erick. Erick thank you for being so kind and patient with us. I am definitely coming back for more. Thank you guy!
Great great service. Teresa was great. Even met the manager Zeus. Both helped me choose my living room. Great selection and what a beautiful store.
Great customer service and manager Zeus is very helpful. Best at making it right and keeping customers happy.
The store manager Zues is awesome and very helpful. I would highly recommend doing business here.
Everyone is so welcoming without being pushy or over zealous. Lots of options and I love my matching chairside table & TV console!! Definitely going back.
Visalia has an amazing selection. The store manager Zeus was very helpful and showed us all of our options. The staff was friendly and knowledgeable. Their layout makes it easy to picture the items in your home. I didn’t feel pressured whatsoever. I will definitely recommend this store to family and friends. Great deals!
Worst experience ever, beginning to end. I will never go there again. My order took a month longer than promised. I was told delivery would be 8-12, I called at noon and told delivery time was changed from 1-5. Thanks for wasting my day off waiting.
(Translated by Google) Excellent customer service. From the moment I entered the furniture store I was greeted with a smile and I felt very welcome. I was very happy with my purchase. I'll be back soon for more. (Original) Excelente servicio al cliente. Desde que entré a la mueblería me recibieron con una sonrisa me sentí muy bienvenida. Salí muy contenta con mi compra. Regresaré pronto por más.
I came into the store hoping to find the perfect dining room table for my new house. I got greeted right away and got the help I needed. I ended up getting a great deal on a table! Definitely recommended to family and friends.
I did a lot of research when it came to wanting to buy a new living room set. I went to multiple furniture stores in Visalia, and eventually came back around to Ashley because they not only gave me the best deal in town, but their customer service was at 110%. They made my shopping experience worth it, and I ended up with exactly what I wanted, a sectional, 3 piece table set, and a tv stand. Will absolutely go back when I am ready for a new dining set.
Definitely recommend this store. Me and my wife have had the best experiences with Ashley on Mooney even when things seemed like they were going bad. The store manager Zeus is unlike any other manager I have dealt with! His customer service and dedication to serving his customers is unlike anything I have seen in a long time. He has done so well that me and my wife will be customers for a long time.
Very bad customer service, and horrible staff at Visalia location.
Came to this store about last week and Adrian Hill had helped me look for a bed I wanted. One of the most sweetest and helpful guy ever. He's very professional and I'm so glad he helped me out. If anyone goes here I recommend you look for Adrian Hill :)
Me and my parents have purchased a couple rooms through Ashley furniture and we are always treated like family every time we step in the door. Last week We went through both Adrian and Linda for our home and couldn't be happier. Zeus gave us a great deal on our fianancing both times highly recommend the Visalia store.
My fiancé and I just bought our first home and every time we come in looking for a new piece of furniture Adrian is always SO HELPFUL. By far he offers the best customer service of any person I have encountered when we go furniture shopping, which can be especially stressful when you want to make sure you are picking the right pieces and Adrian totally gets my modern aesthetic which I appreciate so much!
Been looking for a new recliner to relax in after a long days work.. Adrian assisted me in finding the perfect chair! Couldn't have been happier with his service and professionalism. He is the sales rep you need to see when you go.
Went to the store looking for a new sectional. Was approached by Adrian, he was extremely helpful and listened to everything I was looking for. We left there extremely happy with our purchase. Make sure when you go, you ask for him, he's the best.
I came to the store looking for some furniture and this store has a gentleman by the name of Adrian Hill. Such a delightful man. Very helpful and definitely knows what he's talking about. Showed me what's comfortable and what's not. He showed me what colors would look nice with my carpet color and everything. Just a nice young man. I would recommend this young cat to everyone.
Great store, greater customer service! I stopped in just to get a few ideas for my new place. Adrian was more than helpful and really friendly. He understood that I was just looking and still offered great advise and expertise on items I should consider purchasing. I still have some months before I move, but when I'm ready I'll definitely be getting all of my furniture essentials from here!
Adrian was amazing!! He was super helpful!! Ask for him if you go!!
We bought a couch there and Adrian was very helpful!! He walked around with us forever while we tried to decide on which one to buy!! He also is a pleasant person to be around and we never felt pressured to buy anything.
Adrian has such an outgoing, friendly, and helpful attitude. Truly a professional.
My wife and I went in to get a new mattress but our budget was limited. Adrian Hill was extremely helpful and very patient in finding us the PERFECT mattress for us! Thank you, Adrian!
Customer service was off the charts. Adrian hill knew his stuff. Couldn't ask for better service. Definitely will be returning
(Translated by Google) Erick took great care of us and helped us very kindly if I come back in the future I would like Eric to attend us again. Anelique took great care of us (Original) Erick nos atendió muy bien y nos ayudó muy amable si vuelvo en el futuro me gustaría que Eric nos atendiera nuevamente. Anelique nos atendió muy bien
Erick was very helpful and quick to let us know exactly what we wanted.
This was my first time and I loved all the furniture I saw at the store. There was special financing and savings off the original price. Great customer serves from Karla and from the store manager. I was able to go a lawaway before purchasing as I could not run my credit at the original day. Great experience! Will return for more, I'm not done Great prices for all families out there.
Found great deals on some awesome pieces of furniture. Erick & Kim we're extremely helpful. Great overall shopping experience!
Eric did a great job with an on line price match
We had a great experience and world class service from Erick, dianna, and Zeus. I highlh recommend them. Thank you for everything.
Julie and the other staff were very helpful. She helped me find the bedroom set I found online in the showroom, and then she price matched it with the website so that I got the best deal.
Erick and Angeligue were very helpful even working with us after hours did not rush or make us feel pressured to buy. Got a great deal !
Although this review is a bit late however i feel the need to thank Erick for the superior customer service he gave my mom. He was Courteous, patient and very knowledgeable about the merchandise.. Erick did everything he could to assure my mom was satisfied with her entire purchase. Thank you.
I was helped by Erick and Zeus our experience was awesome we love shopping at Ashley furniture. Jessica was great as well. 👍
Great customer service with no pressure sales. Mary Romero was extremely helpful.
Erick and Jessica did a great job with my purshase. I highly recommend them. Thank you.
Erick and Kim were wonderful
Erick and Kim are wonderful!
Great selection and extremely helpful sales person, Glen Doering, worked with us to customize our sofa to make it perfect for our family.
Loved the service and attentiveness! They were very willing to work with us within our budget.
Went to look for a bedroom set a few months ago. The sales associate Jim Mosley was very kind and helpful to showing me what I was looking for. Also made great suggestions and was able to help me pick exactly what I was looking for.
Teresa, Patrick and Angelique are the best! Great customer service and awesome selection!
Thank you Zues and Julie..... great customer service. Patient and fun to work with. Gave me an amazing deal on my new entertainment center. I love it. THANK YOU ZEUS. Oh yeah, he was the MANAGER AND I did not know it til the end. Awesomeness.
Eric and Tanisha were awesome helping out. Non pressure environment.
Erick and Mariah were of excellent help. Made furniture shopping fun and easy. They deserve a raise. Thank you.
Mr Velasco was very attentive and professional. I did it feel pressured at any time yet he was prompt in responding to our questions and assured that we were exposed to a diverse selection of sets allowing us to arrive at a satisfying decision.
Very great service from Diana, Erick, and Zeus. We loved the furniture and deals and plan on returning again.
We recently purchased a sofa sleeper from Glen Dieting in the Visalia store. He was very knowledgeable and helpful during the process. I would highly recommend Ashley and Glen for your next furniture purchase. 😊
Go to Erick Velasco he's great, very helpful
Was very pleased with Glen's knowledge of mattresses. He was very helpful and attentive. Angelique was quick on getting paper work ready.
My family and I recently bought our furniture for our new home at Ashleys furniture store in visalia and it was and continues to be the friendliest experience we have encountered. The best part was the customer services we recieved from Alie she worked around our hectic work schedule to make sure our items got delivered at a time that worked for us.Alie my family Appreciate you very much.I have recommended all my family there and to ask to speak to you to arrange delivery or if anything goes wrong with their items. Thank you again Alie from the Zavala and Barron family
I just recently bought everything i needed for our new home and i was helped by Sales Rep Natalie. She was by far the most Sweetest, helpful individual i have ever encountered at a furniture store, retail store etc. Natalie made our experience a beautiful one and we will continue purchasing all our home needs from Ashley's.I highly recommend Ashley's Furniture store but most of all Natalie as your Sales Rep. Natalie if you come across this post THANK YOU we appreciate all that you did for our family and please never change our community needs more people like you.... God bless you from the Barron& Zavala Family...
Great experience at Ashley's Furniture Visalia. Erick was awesome as well as Diana and Zeus in sales. Definitely will return!!!!
Great experience at the store with great help by Erik and diana!!!
Zeus, Erick, and Gabby were very professional. Erick suggested several bed options, gave me the best deal, came back and bought. I really appreciate it. He is someone that I highly recommend to Family and Friend. I like the great service that he provided.
Erick & Jessica were great! They were really helpful and matched the price we saw online!
The experience was good. I was looking for a dinning table and Glen the person that helped me told me where were and he was every nice. The prices are low
Knew what we wanted worked with Delilah Carillo and Glen Doering he took care of our needs and $ thanks
Erick, Glen and Mariah all helped with my mom"s purchase. They made the purchase/transaction a pleasant experience. Will definitely come back, and do business with them.
Erick and Gabby and Mariah were awesome in helping us get the best deal possible! I would come here before anywhere else!
Thank you Natalie and Angelique for your excellent customer service Let's not forget the boss for the fabulous Memorial Day Discounts!! Excited to get all my furniture delivered
great experience here! they have the model I wanted in stock so they gave me the floor model. big thank you to Eric and Mariah!
I had an amazing experience with Ashley furniture. I furnished my brand new home with them. They are very helpful and pleasant to work with, not to pushy. Glen, Erick and Mariah made it quick and easy and my home looks beautiful. Recommend them 100%👌🏾
(Translated by Google) Erick and Angelina were very friendly and efficient in helping me and offered me a good amount of Scientology on my purchase. (Original) Erick and Angelina fueron muy amables y efficientes al momento de ayudarme y me ofrecieron un buen de scientology en mi compra.
We were extremely impressed by their professionalism and willingness to assist us in purchasing our dining table and entertainment center. Thank you to Erick, Gabby, Angelique
Erick and Angelique was really nice and helpful though our purchase of our furniture purchase we we're very pleased
Very good service. They work with your budget and everyone is friendly. Zeus was amazing, he helped us a lot.
Michele was very pleasant and easy to work with. I will definitely be back for future purchases.
We came in today looking for a living room set and left with a living room set AND dinning room ... Adrian helped us out a lot! great prices, quality and most of all customer services!
I went to this store today looking for a power recliner for my 91 Year young Mother. Glen greeted us and quickly discovered what we were looking for and set about finding us exactly what we wanted. He was super knowledgeable, went above just being a salesperson and truly gave us GREAT customer service and a fantastic price on a really nice piece of furniture. Thank you Glen and Ashley Furniture
Just bought a sofa, a love-seat, and two recliners. It was quick and painless. The people who assisted us (Jim/Diana) were knowledgeable and empowered to make deals. We walked in with an online quote from another store that was quite a bit less than Ashley's prices, but they matched it - down to the penny! We saved so much money, we ended up buying a throw rug as well. On this particular visit, we were ready to buy, but on our previous visit we couldn't find anything we liked within our price range; but the sales person let us walk through the store unpressured after she made initial contact with us. I appreciate that also. We actually wanted to give her our business, but we had lost her card. You might want to consider e-cards that you can send right to someone's phone.
My experience with store was stellar. Can't speak highly enough about Glen, the sales man, he was friendly, knowledgeable. Very good at his job. The lower star rating comes from the delivery/distribution center. They are very difficult to work with. Very limited delivery options, no sense of urgency, wanted me to wait a week and half for delivery after waiting for 2 weeks from time of order. On day of delivery the time was set for 2:30 - 6:30 but showed up at 11:30 causing me to have leave work and race home. The delivery men were very nice but schedule they were given did not match what we were told.
My experience in store was great! Thank you Zeus!
Nice place but way too tempting!
Amanda was so helpful. She made this experience so awesome and easy.
Zeus, Mary and staff of the Visalia, Ca Ashley store gave us excellent customer service!!! Every question was answered, and every accommodation was made to ensure our satisfaction. Our shopping experience was fun, relaxing and completely pressure-free!! We will be back for our future furnishings! We highly recommend this store!! J and N:))
Very disappointed with this store and company in general. Ive purchased furniture with this company before, in Southern CA but the franchised store in Visalia is a joke. I had a piece of furniture that I wanted to purchase for my birthday and charge to my account and yet I received numerous contradicting stories as to why I couldn't. I also reached out to corporate and received the typical auto generated response that I would have to deal with the independent store. Will not be doing business here. The clerk I worked with Mary, wasted my time for over an hour as they were aware I wanted to charge my purchase to my Ashley account and yet when I finally decided on the furniture and went to the counter to pay, I was told I couldn't. Will not bother with a company who can't get there facts straight.
They give you a certain price and when it comes to buying it they try to scam you into paying more if you do payments....review your contract before you buy....
The employees in the Visalia branch were so friendly and helpful. A special thank you to Zues. You are one of the nicest men I've ever met. Thanks to Jim for initially helping us pick out the perfect furniture to fit our needs no matter how long I took on making a decision ! Visalia Ashley Furniture...you rock!! I love knowing I have quality furniture in my new home!
Nothing I really liked but if you're into grown-up looking stuff this is an alright place.
This is my second time coming here. They have the best deals and promotions around. Glen was extremely helpful and really attentive to our needs and wants. This is why I come to Ashley; great prices, great quality; great customer service. I looked around other furniture stores and their selection is very limited and expensive. Thank you, Glen!!
Great customer service and the best furniture here, Jim greet us when we got here and was very patient with us thanks.
Very rude manager, after going back and forth with the sales person who was almost useless in getting me information. Asked a very simple question and they over complicated what I was asking for. If you want a good experience, go to Oak Liquidators as they will not give you a run around AND they had the exact same furniture set for almost $300 cheaper! BUT, If you like playing games and wasting your time, this is the place for you!
The staff was friendly, helpful, and guided us without making us feel rushed or pressured into a Sale. We purchased a bed and living room set and they look great and are amazingly comfortable. It's so nice to have Ashley Furniture in Visalia! If you're in the market for furniture, this is a great store with a great staff!
I came in recently looking at some furniture to purchase for my new home. The selection of living room furniture , and bedroom sets are of good quality for the prices that I was looking for. I was working with Tim G . His knowledge of the various furniture made my shopping experience very pleasant. I like the fact that the product that I was looking for was made in the United States. I will continue to tell my friends and family about the quick and reliable service of this store. thank you for the great shopping experience.
Love the show room floor! Purchased my Living room and dinning room sets! I'm obsessed with my home so far! I have been in countless times to check out all the new styles and arrivals I highly recommend it! It's a beauty to even look at. Staff is also amazing and very helpful! Great team, good job to the management! I bought from Stephanie she helped out a lot and gave us a great deal! Although I have had many conversations with the rest of the staff! I will be back to purchase new bedroom sets! Super excited!!
Beautiful store, great price, good quality, good customer service. Love this place
Horrible buying experience and overpriced. They sale you furniture and when it's time for delivery they short the order, stating the item's are on back order. My wife made the mistake of shopping at this place three times before realizing there shady tactics.
I am so impressed with this store !!! My daughter needed some furniture as she moved in to her new place. After searching and window shopping, lots of pros and cons, we came to this store with a budget and the sale people were so helpful. They were willing to work with us within how much we'd like to spend. The price for each piece of furniture was in fact very affordable on top of the top notch quality . We were very happy and would not hesitate to recommend this store to anyone who wants to find furniture . All thumbs up !!!
Wow, I did not expect to find this store in Visalia! This Ashley Furniture Homestore is big and carries a large selection of both traditional and contemporary styles. Not only do they offer great furniture, but also lots of beautiful accessories and home decorations. The prices are reasonable and the selection is endless. Overall, my experience shopping at Ashley Furniture has been a good one. I will definitely be coming back again!
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.