Ashley HomeStore Visalia, CA

Went in there today. There were employees sitting on the sofas, beds & dressers having what appeared to be a meeting. Another employee laying on a sofa looking at his cellphone. At least 12 employees that we could count and not one other person shopping. So strange.

Michelle was very nice and helpful, the store was beautiful and clean. Looking forward to my delivery!!!

Very nice place to shop!!! The sales man was not pushy at all, gave me room but was there to answer all my questions. Definitely recommend this place.

Very nice store, very helpful sales guy

Had a great shopping experience there today!!! Saleslady answered all of my questions and helped pick out a great living room set!!!

This has been the most painful experience of any purchase I have made. I could not order from the store, I had to order online but could not because I had a different shipping and billing address but was not given that as a reason my order was not accepted until I called and got transferred around for an Hour and A half, To customer service to the store back to customer service online support etc. Finally i was told the accounting department need to resolve the website issue, then bam I got the order scheduled email, then no showed for the delivery, I called back was told the order was on hold, transferred around again, was told accounting need to be involved but I could not contact them they would have to contact me, 2 days later I got a call, CC declined, I said it was accepted at the time of the order, she said no only when the shipment was scheduled, not true I said because I had the previous issue and I received an alert from Amex, she admitted it happens again at shipment and since it was declined she put it on hold, I told her I wanted to use my newly approved Ashley credit card and she said she could not accept a new card, AAARRRGGGG!!!! I get an email that my order was canceled, thanks for the 5 weeks of frustration Ashley!!! I would post a negative star but cant! Since I have to post a star......Sorry this was not the Visalia store this was an online purchase.

Shopping here has been one of the most fun and best experiences I’ve had in a while the Sales advisor Nick was absolutely incredible he gave me space and was very patient in my 4 day shopping experience. He followed up with every question I had I sent him pictures of certain room designs and he did everything he could do to get it as close to that as possible. He gave me a great deal, and was possibly the most honest salesman I’ve ever worked with. He was very professional. I can’t say the same about the ladies behind the counter customer service both ladies were very rude and did not have patience or professionalism. However only because of Nick will I shop there again. Highly recommended to ask for Nick when shopping here.

My husband and I came into this store about 3 years ago. We bought a dinning table, full size bed frame with the dresser and mirror, and we also bought a set of couches which totaled $4271.07. The salesman who helped us also asked if we wanted to purchase the protection plan. He said it was good for 5 years and that if we did not use the protection plan after the 5 years we could get our money back. We went ahead and purchased the protection plan. We noticed that one of the couches started to peel so we called up Guardsman Furniture Professionals. We told them that we’ve only had these couches for 3 years and one of them is already peeling, a few days later we received an email stating that it was not covered under the plan. Whats more upsetting is that the salesman who “helped” us promised that all these things would be covered under the plan. The worst part is that we cant get our money back!!! We felt swindled! Not only are we stuck with these couches until we can afford to get new ones but were also out $379.

Very nice furniture!! Friendly service!!

I was impressed with the amount of effort Ashley Home Furniture went through to please it’s customers. Chris did a fantastic job to help us find the right furniture fit for our home. Definitely referring others to buy from this location.

We had such a great shopping experience this afternoon.

I loved the experience as soon as i walked in. Hector was super nice and patient with me for i had a hard time deciding lol. He went above and beyond and i am for sure going there from now on.

Eduardo was very helpful, he went around the store to show me different items in the color I was looking for. He was very patient, very knowledgeable and overall provided excellent customer service.

I want to give a special thank you to sales rep, Hector and manager LeeAnn for our great experience! They answered all of our questions and gave us the best deals! They really helped make this furniture purchase easy, quick and enjoyable. Highly recommend and will probably be back for future purchases! Thank you so much!