Ashley HomeStore Visalia, CA 93277

Ashley HomeStore is one of the main and largest furniture stores, where you can purchase furnitures for your home! High-quality furniture! Reasonable prices and deals! Very tidy and spacious! Well-stocked! Nice, friendly, and courteous employees! Great and professional customer service! Highly recommend stopping by Ashley HomeStore to search and purchase furnitures!👍

As soon as we walked in we were greeted by Doug! We told him what we were looking for, my fiancé and I need furniture for our new home. Doug said he would check on us again and pointed us on the right direction. We started browsing around and there was a lot of beautiful furniture. Doug came and checked on us, asked us if we needed anything and would check on us again. We continued to browse. We finally came upon a couch set we loved and tv stand. Doug greeted us again and we sat while Doug answered all of our questions, made us feel comfortable (his fun stories & jokes) and at ease. Also, Nick came by and offered his assistance and gave us a gift card for our future visit! It's really going to help us out and we appreciate!! Doug offered us an amazing deal we couldn't pass up! They went above and beyond for us. We left very thrilled about our new purchase! We will be returning for our next purchase! Thank you so much!!!

Thank you Doug! Highly recommend this place to anyone looking for some good furniture and Doug is the man for a great deal!

On Sunday May 24th, my family and I went to this store in Visalia CA for the first time and we were greeted by an employee named Ashley. She was very professional and helpful during our visit. Unfortunately, we were told different information from multiple people about the price on what we wanted so we were unable to purchase anything but in the future we look forward to going back and making a purchase with the help of Ashley, we really appreciate her. Thank you for your time!

I ordered an entire bedroom set for my sons room. I was promised partial delivery within a week and full delivery within 2 weeks. I did not as of yet, receive any of the furniture, and all of my calls to the store are going unreturned . I spoke to a manager yesterday who stated after they processed my order it changed to backordered, and I could ge looking at another month wait. Then he promised to send me comparable furniture I could faster. He never did and never returned my call.

I purchase a 14 piece package to furnish my entire living room. I was told my delivery would be about 2 weeks out. I received my furniture but the incorrect coffee table and end tables. I called my sales man but they were closed due to Covid 19. When they finally opened after a month I was told to come in and show them which coffee table we purchased. My husband and I went in to show them and we were told that coffee table set isn’t part of the 14 piece set. It’s $1300 alone. The manager says pay an additional $300 and you can have it. I told him we aren’t able to put more money towards it since we exhausted our living room budget. And we shouldn’t pay since that was part of the 14 piece deal. It still had the sign on it when I showed them what chose. I was told it was an new girls error and they don’t want to get anyone in trouble. So they gave us the table that they delivered and told us we could sell it on social media so we did. I was told we would get a new set of tables that we had to choose on May 27th. I called my salesman On May 27th letting him We never received a delivery confirmation. He said he gave the info to the manager and since he (salesman) wasn’t in he would call the manager and have him call me. Today is May 28th. No phone call and not table set. As a matter of fact, I also called CS yesterday and still waiting on a call back from them as well. We desire our original table set that we picked out initially as it’s not the customers fault that someone at the store mis priced their furniture. If I could give them 0 starts I would. 1 star is too flattering.

Bought a Queen Size Bedroom Set & Mattress with the Help of Martin and couldn’t be Happier! Originally went in on Memorial Day to get a good deal but wasn’t satisfied with our Sales Rep. “ Doug” (Very Rude and Pushy) so we decided to go back the next day hoping we’d get someone better to help us and sure enough Martin was Great!!! We will be going back to buy a Sectional / Living Room set in a Couple of months, he will Definitely be our guy! Full heartedly Recommend him, he is the reason we will be going back.

Doug Carnley was very helpful and knowledgeable helping me too pick out furniture for my new apartment and super friendly I would highly recommend Doug

I purchased 2 sofas at the Ashley Furniture Store in Visalia on 2/24/20. They told me they would be delivered 4/8/20. I received a text message on 4/4/20 to inform me that it would be delayed until 4/15/20. On 4/14/20 I called to find out what time it would be delivered and there was a recording that said it would not be delivered until 5/15/20. I was very disappointed that they did not communicate that to me personally. After hearing the recording, I called to talk to a person and had to wait 30 minutes on the phone before they answered. The rep told me to take a screen shot of the text message and send to her. (I can’t believe they did not have a record of that). She said she would email the store to find out and I would hear back no later than 3 days. On 4/18/20, after not hearing from anyone, I called again and talked to a different rep. She said she did not know why they had not called me back and that she would email them again. I asked to cancel my order and she said she could not help me and that I would have to wait until the store called me. I asked to speak to a manager and she said there was not one I could talk to. I asked her what my options were and she said I had to wait for the store to call me. I understand during this COVID crisis that the store is not open. But I can’t believe nobody is getting messages or that you can’t talk to anyone. This is ridiculous and I want my money back. My next step is to call my credit card company and see if I can dispute the charges. This is the worst customer service I have had from any store!

Worst experience ever. They did not show up as scheduled nor did they give me a courtesy call to tell me they would be a no show. They have been IMPOSSIBLE to get a hold of.

Fantastic Furniture🛋 At Amazing Prices!💰With Outstanding Service!!!🏆

Beverly made our buying process quick and easy. She was able to honor price differences too! Definitely see her when you go 👍🏼

People please reciew these reviews before getting suckered into purchasing ANY furniture from these thieves. I purchased a sofa and loveseat combo leather recliner seats for close to $5k. From the get go these recliners have made some God awful noises to the point that we are unable to recline our seats. I have had technicians come out and are baffled that we still can deal with these couches. When I called Ashley they informed me since it wasn't a mfg defect that they couldn't do anything about it. I'm sorry how is this my defect? It has been occurring from day one and I was told to put conditioner on it and the noise would dissipate after a few weeks. Well even after 2 bottles of leather condition the noise is so loud we can't even open or close our seats; especially in the evening when our kids are asleep. Ashley you are the one who manufactured this set so anything wrong with it is your problem NOT mine. Do not buy from here... this is your warning!! I wish I looked at Yelp before I had purchased.

Great customer service

We had an awesome experience buying our kitchen table. Enrique was very friendly and helpful. Would definitely recommend them.