Ashley HomeStore Visalia, CA

When you go in there ask for jose barajas he is awesome and will shop you different options

Louis was very knowledgeable, very kind and helpful. We were pleased and so grateful that he was there to assist us. Ashley Visalia Ca... if you ever go here ask for Louis I promise you, you won’t regret it.

We have used Ashley Furniture to furnish both our homes, one in Southern California and one in Northern California. Ashley is number one in our eyes for their quality, prices and their excellent customer service. We recommend Ashley to all our family and friends.

Awful customer service I bought furniture over $3000 worth five years ago I was told if I bought the warranty that I could have it refunded if I never use the warranty I went in today because I spend my five years guess what they won’t do it they said it had to be a credit so that I spend more money there I don’t want to spend more money there I have my furniture I was told it was money that’s why I bought the warranty because it seem like a good deal to be able to have the warranty and if you never use it then you get your money back well then I’ll stand behind their work they only want to issue a store credit so you can spend more money bad customer relations

Don’t buy from Ashley HomeStore - Go to Fashion Furniture in Fresno! They have better quality furniture for lower prices, and their customer service is absolutely incredible. Ashley HomeStore, unfortunately, is unethical and they have horribly disappointing customer service. I used to love Ashley furniture, and would recommend it to other people. My husband purchased a bedroom set for me for Christmas, including delivery. They confirmed delivery, including our address, 5 times. The day of delivery, they gave the 10-minute out, and then the delivery driver called my husband saying they were actually 4 hours away, and we’re not going to deliver our furniture. We spent over 4 hours on the phone talking to various members of their company. The delivery driver said that dispatch would call us (they never did). We called dispatch, and they said this was a HomeStore issue. We called the HomeStore and they said this was a dispatch issue. They sent us around and around - making us call different members in their company to fix their mistake. The night ended with them saying that *our* attempts to resolve *their* issue were “perfectly reasonable”. They did say that they would refund our delivery fee, but wouldn’t tell us when we could re-schedule delivery. They said the HomeStore manager and the dispatch manager would call us back the next day. Neither called. I called Customer Care to see if there was any resolution, and they said they showed that they delivered our furniture. *I* am the one who had to tell them that they did NOT, in fact, deliver our furniture. They apologized and re-scheduled our delivery date for a week later. Second delivery date came. They confirmed our address 4 times. THEY DID NOT DELIVER. They gave us the exact same run-around, and told us, again, that they were not going to deliver our furniture. They said someone would call us back the next day. No one called. We called them again, and they AGAIN had marked our furniture as having been delivered. We had to tell them that they had NOT delivered our furniture. They said they had a note in their system that said a manager called us to explain the situation, but we didn’t like what they had to say. No one had ever called us back. At this point, they also had not refunded the delivery fee from the first failed delivery, as they said they were going to. We requested to cancel our order. They refused to refund us. We had to open a dispute with our credit card company in order to get our money back. The HomeStore manager called us the next day and literally begged us to come in to re-order the furniture set. He said they would give it to us for 60% off. We agreed. They told us the delivery date, and my husband confirmed the delivery date because he had to take a day off from work to accept the delivery. They promised they would actually deliver our furniture this time. The delivery date came, and guess what? THEY NEVER DELIVERED OUR FURNITURE. We requested a cancellation. They said they would cancel our order. The next day they called us to reschedule our delivery, and my husband said that the order was cancelled. They said that didn’t show in their system. He requested cancellation again. They confirmed. The day after that, they called AGAIN, to reschedule our delivery. My husband said that he was told that his order was cancelled for the past two days. They said that didn’t show in their system. We had to open another dispute with our credit card company because they refused to refund our money. Save yourself the hastle!!! Just go to Fashion Furniture. They deliver from Modesto to Bakersfield, and they are SO nice! We ordered our bedroom set from them after this whole Ashley HomeStore mess, and the furniture, including delivery and a 5-year protection plan, was a better price than the Ashley furniture set — and it’s a better quality set! And the best part: THEY ACTUALLY DELIVERED OUR FURNITURE! They had no issues at all! They were so friendly, so nice and helpful — they delivered and set it up within a half-hour. Never, EVER go to Ashley HomeStore. Fashion Furniture is the way to go!

Extremely unprofessional sales Manager, very rude, was not helpful at all to his employee or the customer, I would never go back

muy bonitos muebles y el personal muy a mables

Nikki helped us and was very patient through the whole process. Definitely recommend her and the crew! Zeus the manager was awesome!😁

The staff were extremely nice, knowledgeable, and helpful in deciding our needs.

Beverly was beyond great, and the manager was fantastic.