Ashley HomeStore Visalia, CA 93277

We walked in to the Ashley Home Store in Visalia and were pleasantly greeted by Moses. He asked us what we were looking for. Once we explained to him, he pointed us in the right direction and did not pressure us, but was available to answer questions! We found what we were looking for and also decided to look at mattresses as well. He was able to work a great deal for us! He was the best. It's very hard these days to find great customer service, but he more than exceeded our expectations. In addition Vanessa at the payment desk was awesome as well. If you are looking for good furniture, great customer service and you're close to Visalia, try Ashley Home Store! We recommend highly!

I felt the sales team really worked to to help me find what I needed and stay within my budget

The employees at the store were very helpful in helping me find a sofa that I liked. About twenty years ago or so we bought a livingroom set from them and we were very pleased with the set . It stayed in good condition for a long time. We got our money's worth to say the least

great service, the person that help me gave me all the space i needed to look around, and even found a better recliner for less money with the help of "price match". over all good experience.

This review is long overdue! We have purchased a coffee table/side table set, a living room sectional + ottoman, and a dining table set + rugs on 3 separate occasions. Sales staff Vanessa, Jorge, and Valerie each helped us with our purchases and Manager Mike assisted us every time. They all were amazingly helpful and patient with us - excellent customer service all around! Mike also went above and beyond for us and gave us such great deals! We always walked out happy with our purchases and each piece of furniture that we bought has been of great quality thus far. Huge thanks to Mike and his team!

i just want to say Ashley in Visalia has great customer service with awesome employees. I highly recommend them to friends and family

Moses at the Visalia store was great! Thanks for sticking with us through the desicions! We are more than anxious for it to arrive! I would say, that is the only negative about the experience.....is the 5 week wait. So, still waiting! 2 weeks down 3 to go! 😏

Still waiting for our order from 5/22. They said there'd be a delay, and I finally got a voicemail saying they'll deliver on 7/6, but they had earlier days if we wanted. Tried calling the store numerous times, and they never pick up the phone. Eventually I got transferred to a corporate office and the agent told me it would be 7/7, not 7/6, and she couldn't make any changes to the delivery day... We haven't gotten any notification of a delivery timeframe so I got through to an agent online who now says the delivery date is 7/31. No one bothered to let us know there would be another 3 week delay. Communication is garbage with this company and I doubt we'll purchase from them again.

Purchased a sectional and was delivered the opposite side of what was ordered. The receipt shows that we ordered right chase and we received a left chase. Called and spoke to Michael the store manager. He stated that if he buys a black Cadillac and he receives a red Cadillac he would refuse the delivery, however the sectional was covered and wrapped. Therefore we were not able to verify that we received the right sectional. Manager stated that once we sign for the delivery we are screwed!!! Do not buy from the Visalia store. BEWARE!!!!

Bought a sectional and they delivered the wrong sectional and when I tried contacting them for help they belittled me and refused to help

Beware!!! Do not buy from this store. They delivered the wrong sectional and refused to exchange. The store manager Michael stated that once we signed for the delivery we are pretty much screwed and stuck with what we have. Even though the error was on their side. Do not buy from this location!!

Walk-in expecting to be ignored by employees. You won't be told hello or I asked if you need help and the employees can be standing right in front of you. Employees are very robotic with no people skill. Also the prices are very reasonable but you don't have the option to pick up the items yourself they deliver at a very high cost. It seems like the discount you get compared to other places they added on to delivery charges. Don't recommend it at all.

Horrible delivery service and completely unprofessional. Will not be buying from Ashley Homestore ever again.

Have had to clear out my mom's room twice because they can never deliver when they say they will. Garbage company with trash employees