Ashley HomeStore Visalia, CA 93277

Excellent service! Everyone was very happy and helpful. I bought a lovely bedroom set for an amazing price and I cant wait until it arrives. Thank you Ashley Homestore and manager Cruz. You truly went above and beyond. I will definitely be back(: NUMBER ONE FURNITURE STORE NO DOUBT

Sales associate and manager cruz were very helpful will definitely be back

Cruz was very professional

Roy & Angelica did an AMAZING job fighting for me & got me the best deal with their manager Cruz who was AMAZING as well!!! I'm sleeping so much better with my lux breeze soft & my family loves the big lavernett sectional💖 definitely recommend Ashley Homestore #1 furniture store for sure.

Michael Phelps and Marni took great care of us at Ashley’s. Real easy transaction and made it super easy to understand the process to get the couch of our dreams.

Great customer service. Sales associate Alex along with the store manager Michael worked hard to get us the furniture we wanted at a price we were comfortable with. Their patience and professionalism will definitely have us returning for our future furniture needs!

I am extremely satisfied with all the help mrs jennifer smith rendered me every step of the way.They have a good understanding of all the processes and are always receptive to my needs.The platform were very helpful .I strongly recommend this wonderful manager of mine, she perform a great work and strategy on my investment, and now i'm earning profits every week just because of mrs jennifer smith effort and trust, thank you madam for this opportunity of investing with your platform i'm so much grateful, please contact her via whatsapp number for legit investment. email:jenifersmith1100@gmail.com. whatsapp:+18603513398

The staff was amazing made the purchase process easy and got exactly what I wanted

Went into store was greeted by Jorge. What a nice experience. Showed me the sofas I was looking for. Great deals and beautiful showroom. Loved the store. I did purchase my sofa. Thank you. I’m adding to my review from a month ago. I did receive my sofa chaise. But after my email confirmation of delivery the next day I was called and told my sofa chaise was back ordered. I had to wait another 2 weeks. On September 1st I received my delivery. BUT… my chaise came with no feet. The delivery guys called someone and I over heard her tell them my feet would be delivered in about 7 days. So I waited and waited. I tried calling on a Friday every number on the card and sakes ticket. I could not reach anyone. Then last Monday I started calling at 830 am. After 35 minutes on hold I got a human. And got disconnected. I called back and got disconnected. After another 30 minutes on hold the 3rd time I got the most rude girl and she told me my order was not placed and after arguing with her she hung up on me. So I got into my car and drove 1hour and 20 minutes to the Visalia store and blew up on them. The manager Michael Phelps calmed me down and assured me he would take care of it. He has been in contact with me and as of today my chaise feet have arrived. Thanks Michael. Please do something about phone customer service. They are horrible.

Good product. My family will enjoy it for the next few years. Thank You.

Friendly, professional, and great deals

The sales person Amanda was sweet. I do not have a problem with her. My problem is with your manager and with your policy. I bought furniture there a few years ago and they recommended your Ashley Home Store Credit Card. I applied and I put all the furniture on it. No issue. About 2 months ago, I bought a table on your website and used the card, no problem. Then I try to purchase a dresser today and they said I have to put cash down before they would use the card. They acted like they never saw your own credit card before. Why would I use two different cards to purchase, when I never used that before. So when you go to Chevron and buy gas, make sure you put half down with cash then use your Chevron card. Now doesn't that sound ridiculous?? I think it is wrong that your company requires people to use a different card to put a down payment on it and then use the Ashley credit card to complete the payment. This will be the last item I purchase from your company. I love your products and my entire house is almost all Ashley. But this was the worst experience I have ever had.

Don’t go here! All of their workers just sit around doing nothing. They never answer the phone and we paid for a delivery date but then it was pushed it back 2 months without even letting me know.

The furniture in the store is identical to the items available online, yet this store charges 3-4 times as much. 1400$ for a dresser I was able to buy online for 450$. Also the manager is rude. I do not recommend. There are a lot of other stores locally that sell Ashley furniture much cheaper and they aren't rude.

Terrible experience! DO NOT SHOP HERE! If I can give zero starts I would. They have terrible communication skills and standards. There’s sales manager is a fraud. His name is Cruz. Do not believe a word he says. The customer service were unwilling to help once they failed to deliver on there shipment and it’s basically impossible to return there furniture. Highly recommend not shopping here.

We ordered my whole living room set, dining table, & bedroom set back in October 2020. It took 3 months for our whole couch to get here, we only had one part for the longest. All my living room accessories came BROKEN. My table STILL TIL THIS DAY HAS ONLY 3 CHAIRS. It’s September 10th 2021. We get harassed by their acceptance now because we only financed the table & entertainment center. The rest was paid off in cash. They have came to replace our table 3 times, but the tables are worse than the one I have. It’s BEYOND ridiculous & very frustrating at this point. We can’t even have a family dinner at our table.. I will never again purchase from Ashley We told them to pick up the table about 4 months ago because we don’t want it anymore, & they scheduled us idk how many times to pick it up, yet it is still here. Super unprofessional for such a big name company.

Walked in not expecting to be ignored by employees. You won't be told hello or asked if you need help and the employees can be standing right in front of you. Employees are very robotic with no people skill. Also the prices are very reasonable but you don't have the option to pick up the items yourself they will deliver at a very high price. It seems like the discount you get compared to other places they add on as delivery charges. Don't recommend it at all.

Horrible service taking forever, and to add the managers will have their Employees clock out and work off the clock I'm pretty sure that's illegal ridiculous can't believe it! Goodluck whomever shops here.

Recliner delivered broke. disappointed with quality and support from Ashley's. Still can not resolve. Just want to get my money back for this junk product

Do not buy from them. They delivered our recliner broken and refuse to return. Worst experience ever. We followed all the steps and submitted the request in time, they did not respond and then told us we were past the deadline. Horrible!

Horrible customer service, they are scamming me that my couch will be arriving in three days. But the couch never arrived and I was waiting for a month. So I have to go there to talk to customer service. The girl in receptionist wearing glasses and has apple watch was clueless. She said she can’t do anything about it except told me to wait for like couple day. I never recommend anybody buying ashley furniture. Scam company.