Ashley HomeStore Visalia, CA 93277

I loved the store, excellent quality in all furniture pieces, pleasant atmosphere, very clean and loved the variety on the bedroom sets. Professional and cordial attention from Moses our sales person.

Why don't you EVER answer the phone!!!

I've being going to Ashley's for a long time now. This time I had a bad experience. The manager was rude to is and made me feel like he was doing me a favor by selling me the furniture. Sales person Jose came and helped us . He treated us with respect and I would go back because of Jose. The manager who I was told is in training should not be there.

Husband and I regret purchasing from here. Questions I asked were answered with a lie. When we finally got our items, 50% of our order had visible damage. To get a hold of someone is so hard. When I finally spoke to someone they said they would send the parts of a broken bench. Been over a month and called again. They are sending somebody out. Why wasn't that an option to begin with? They also said we would get a gift card. Nothing in the mail. REALLY HORRIBLE PLACE TO SHOP.

Sure the employees are great but let me tell you, delivery is atrocious! Ordered in July. Told I would get it in August. "Something" happened and was told Nov. 3rd. Hmmm. That was a no go for me so I asked for a refund. That only took about 3 weeks to get my money back. All in all... bad, horrible, experience with their corporate office and delivery service!

Horrible customer service from a big brand furniture store.

I just want too thank Melinda and Luis for really helping me yesterday and your GREAT customer service U took care of everything and made me very comfortable

We are very happy with the service and products of this store. We shop around, but always end up coming back here. Doug and Beverly helped us. They were so helpful and went above and beyond to meet our expectations.

Los productos están echos de muy buen material

Awesome and helpful Team!

Went inside the store knowing EXACTLY what I wanted. Went in and out not caring how much it was just knew it was what I wanted. It came in 3 months later just to find out my order was WRONG. They ordered me a KING size bed frame with QUENN size mattress, when everything was just supposed to be QUEEN SIZE. They then said my RIGHT furniture would be delivered in 3 days. Just to follow up with them and then they said I could wait 8 days with 400$ off if I didn’t cancel. Just to receive a call 7 days later saying I had to make my delivery appointment which would not be until 3 more weeks! I went in and the MANAGER helped me not just an employee. And THE MANAGER was the one that promised for my furniture to be in , in 8 DAYS not just a regular employee.

Worst furniture store in the central valley! Associates take turns lying about the availability of furniture items. If furniture is NOT AVAILABLE for 6 months, DON'T DISPLAY IT!

Lionel was really helpful and made our purchase fast and easy! Thank you so much! Family Ramirez

I had looked all over Visalia for furniture. Ashley furniture was the last place I came to. I am so glad that I came here. The service was so professional. I never felt pressured. The associate knew exactly what I wanted and needed. I was able to find and purchase my living room set and dining set, with a delivery set up date, in less than an hour. It was super fast and an awesome experience. Thank you Luis Martin from Ashley furniture!

Terrible experience. They promised two weeks for delivery time and it turned into six weeks. Asked to cancel the order and get a refund since we needed it soon they said it would take six days for it to post it has been 10 days and no response. The customer service number hangs without connecting to anyone. Don't buy from them. Honestly what terrible service.

Buying furniture and mattresses for the first time can be stressful, especially if you don’t know what you’re looking for. Doug was very helpful during this process. He constantly encouraged me to take my time when making decisions, and never tried to upsell anything to me that I didn’t need. I will continue to return to Ashley’s and ask for Doug for any home needs in the future.

Unprofessional management. I received a text to confirm my delivery and it never came. When I called to inquire about it, no one knew what I was talking about and everyone gave me a different answer. Absolutely worst experience ever.