Ashley HomeStore West Covina, CA 91791

Excellent customer service and prompt delivery.

Daniel the sales person provided great service.

I had a great experience I found what I was looking for in the TV entertainment center department and I thank Mr Mike Costello for helping me out and get everything handled and I got the 4th of July half price off special which was great.

There is no way to post a review with 0 starts, that's how i feel about them now. we have been purchasing all of our furniture exclusively with Ashley for almost 10 years now, so you can imagine in the investment we had contributed to the store. We have always obtained the extra guarantee just incase something is wrong with the item but we had never had a problem and now that we have a problem with a mattress they refused to helped us, after going back an forward giving me the wrong information they decided that I am on my own with the problem. I will no longer purchase any products at this store because they do not seem to understand the process that it has to be taken in order for an inquiry to be resolved, I spoke with the manager as well and his response was I do not know how to help you, I provided proof of my guaranty and even then he responded I do not know how to help you. I worked for almost 10 years in a restaurant and I think I can do a better job with customer service. I think they try to do whatever they can so you get buy their products but when it comes to help you and resolve a problem with the item you purchased they turned theirs heads around.

Horrible customer service in the West Covina store. Ended up walking out ordering online and my items were never delivered. To reach customer service representative by phone has always been an hour wait, tried the chat feature and it says have to call and speak with someone by phone.

Safety excellent Knowledgeable staff it was in a great experience

Service was excellent. The sales staff was knowledgeable, patient and worked to get us the best deal. Would definitely recommend this store to any family looking for quality furniture.

Very pleasant and easy shopping experience with very helpful staff.

Sa'Heed was AMAZING. He was friendly, prompt and helped with my order. He was so kind and was able to give me a store discount. THANK YOU SA'HEED!

Right when I walked in Jose helped me out and the store manager helped me with pricing. Thank you for awesome customer service!

horrible customer service, communication not good between employees.