Ashley HomeStore West Covina, CA

Everyone here was super helpful. Even when I realized I'd left my keys and wallet in one of the displays. Damien helped me and was even willing to work with me on pricing. I would definitely recommend Ashley's.

I was greeted by a kind gentleman and helped immediately. I had a budget of 1500$ payed debit/cash in my budget but he did convince me to apply for credit that the inquiry would not hit my credit profile and I have more to spend. Just bought a car and didn't want another inquiry so I thought ok I can get something for the amount I'm approved for plus the 1500 budget. So I got approved for more which put me at a bigger budget of course but sure enough a few minutes later I get an email stating that I have a new Hard Inquiry. After I was told it wouldn't. So I walked out the store then and there upset that I was lied to. During the application process on the kiosk I didn't even get to read the fine print because he practically did all that for me. If I would have done the application myself I could have read everything and seen it would be a hard inquiry. Careful they will lie to make a sale.

Many selections to try and feel the furniture. Lots to see. Friendly staffs.

Received broken furniture, very upset.

I bought dinning set from Ashley's West Covina location a month ago. The chair cushion sink in the middle because underneath the cushion is not solid wood. Buyer beware, the middle part of the chairs a hollow and the cushion is supported with two straps. I was not aware of this and the sales person did not disclose this during my purchase. I bought the insurance plan and contacted the technicians to look at it. That's when I was made aware that Ashley chairs are hollow in the middle. Contacted the manager, she said she would call me back. Have not heard back to date. Will report this to BBB.

If I could rate nothing I would not give none stars... very bad service, I ordered my sofa and chase and they did not deliver when it supposed to, and they would send me messages that my sofa was back order and they wont deliver until week after and that happened 3 times so I got very frustrated I went to the store and canceled my order...they take so long time to deliver, sometimes they don't have what you picked in stock. Very bad bad service, so disappointed with this store. Will never order again at this furniture.👎

Over priced low quality furniture with way to many high pressure salesmen following you around.

Manny is an exceptional sales person who is very knowledgeable regarding products in store and also online. He is well versed in the different levels of quality and sales packages.

Great experience! Beautiful furniture was delivered on Sunday. Prompt, quick, and friendly.

Hate their customer service! They will give you attitude if you complained about their products. I will never shop here again. No manners with their customers

bad customer service and defective products. they will bad mouth you if you will complains about their merchandise. dont shop here

Ask for William he is the best not sharky or pushy.

Joanne is a great! Professional and patient. However, when I needed to talk to someone over the phone. I had a bad customer service experience with Adrina. The 5 star experience is for Joanne the sales person.

The sales associated manny was super helpful and friendly as well as the managers George and Anthony made the whole process very easy. Definitely recommend to coming into this location and ask for them Thanks guys !

Manny the sale associate was excellent!! The 2 managers (George and anthony) that helped out with the financing were very very helpful!!! Thanx!!