Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in West Covina, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Phil is the man ! He is not only knowledgeable, he seems to have memorized where every piece of furniture is in the store. Amazing customer service with a touch of humor . Phil is my Go-To guy at Ashley West Covina .
⭐️Dave Fleigal⭐️ top notch! BEST furniture salesman I’ve ever met! Kind - patient - knowledgeable! He’s got it all!!! Thanks Ashley, for hiring people like this! I’ll be back!
Came in to browse for a new couch and fell in love with the larce 5 piece sectional! Ordered it 7/3 and it came on 7/20, super happy about that. Delivery was great and quick. The gentlemen were very nice and fast. Overall I absolutely love this couch, and love the change it made to my home! Thanks Ashley’s! Will definitely be back again!
I went to Ashley store with my family in West Covina last two weeks I met a sales rep named Phil Ramirez he was so helpful we told him what we wanted he made it easier for us to get what we wanted he was so friendly and loving if not for him we wouldn’t have been able to get what we wanted he followed up with us called us so we can get the best deal am so grateful to him God bless u Phil 😍
Phil of Ashley of West Covina was our adviser he answered all our questions and help us and made it easy to pick our nice and comfortable set of sofas.
From the moment we walked in Justin greeted us and was welcoming. He let us see around first then showed us options. His costumer service is a five start. I purchased a dinning table set. I will definitely be back for more.
(Translated by Google) I give it 5 stars, I love the service and the quality of the furniture. I have been coming here for years and I always come back. Justin is always very attentive and very kind. (Original) Le doy 5 Estrellas me encanta el servicio y La Calidad de muebles tengo años viniendo aqui siempre regreso. Justin siempre muy atento y muy amable.
Gf rest experience with Dave. Listened to what we were looking for. Not pushy. Just excellent customer service.
Very helpful and informative. Made looking for new furniture effortless.
We walked into Ashley's Homestore shopping for an adjustable bed and mattress. I didn't realize how expensive they were. We met with Julia and Leno, they helped me with finding just the right product within my budget. They are both professionals and they know how to put customers first. We negotiated a price that was too good to pass up. When all was said and done....I was signing receipts to our new bed. We couldn't be more happier and it's thanks to both sales representatives. Thank you.
It was very pleasant experience. Andra did an excellent job.
Best customer service by far. Mr. Phil Ramirez answered all of our questions and gave my family and I the best options on furniture. Thank you
I went into aShley furniture on fourth of July to Buy and see the furniture and home decor items. I did make a purchase of three different mirrors, and they said they would be delivering it to my home. It was a very very hot day, and it was around 1 PM in the afternoon. I asked for water, and they said the store doesn't have water. They said they have a welding machine and I can buy water. Ok Was quite astonished that a store like aShley furniture which I consider a good store doesn't even have water for their guests who are coming and making purchases. It is very sad to see that basic necessity like water is not there in the store.
We went to Ashley’s Furniture today to purchase Dining set and Sofa set and coffee table set. George Simpson was the associate who helped us choosing our favorite styles. He was very friendly and gave us a tour with patience ! We will be a loyal customer and definitely will purchase more furniture and mattress from him in near future !!Thank you George 😊
Jose Amaya, help me out He is so generous I was very happy dealing with him
Jose Amaya helped me out picking two bedrooms… service was amazing and very very helpful 😊
Jose Amaya help me out he was amazing and he help us a lot
We have purchased several pieces of our home furniture, from this location. The sales personnel is very friendly, and informative. The management makes sure customer leaves happy, and content with their purchase. My families go to store to get quality furniture.
Dave ‘ Lena ! Daisy were just a great help for us! We were able to get our living room furniture easy and fast’ def recommend these guys!
Thanks to David and his crew for making my furniture shopping a great experience..They were really helpful, and all three were very nice..Even though they were really busy, they still took the time to explain and answer all my questions.. Again thank y'all for all your help..
Dave was very attentive and answered all our questions
Came in looking something specific for my livingroom, found an alternative but a great one. Dave helped out tremendously made it an easy decision. Was given an additional little discount and got a new mattress for my son. SCORE!!!
I just love the furniture at Ashley. Rani is such an engaging salesperson. She is so genuine and kind! I never thought I'd have a favorite furniture store of all places. Now I do!
Nabil was great. He saved my order from me coming to visit and window shop the week/days prior to my purchase. Made sure I got the best deal and everything was taken care of very professionally…
Dave was a 5 Star Salesman. Return Customer and Could not be Happier with our Purchase.
Its looks very nice I satisfied very much
Stay away from Ashley unless you are 100% sure the product is exactly what you want. We received coffee table and didn't realize it has wheels on it until afterwards. We would have examined more thoroughly or thought twice before we accepted the delivery if the delivery person did not say we have 7 days to return. We checked the website and found no where mentioned the wheels on the table. We complained online. PS. Because we purchased in store for an online item, online chat can’t help with any issues AT ALL! Nothing they can do. We went to the store. The front mean lady brushed us off by saying if the item is in our house, nothing they would do. Basically Ashley hired the third party, delivery company, to lie to us about the return so we would sign off the delivery quickly. THATS HORRIBLE! We don't even want the money back. We just want to exchange with another item! Please make sure to read all the fine print before purchasing from Ashley. I am awake at 2am because all I can think about is we got stuck with a piece of furniture we don't like. How upsetting that is. I found a news that Ashley settled on a class action lawsuit in December 2023. I might look into more detail and find some lawyer who’s experienced with this type of matter. Obviously one class action lawsuit isn’t enough to improve the way how they do business.
Make sure you like what you buy. If you have any complaints DO NOT ACCEPT THE DELIVERY. We made that mistake the delivery drivers insisted we have 7 days to return the product. This is not true according to Ashley all sales are final and not returnable. I will never buy anything from this company ever again. Shady.
Nice selection of furniture. Rani helped us out picking out a couch.
From the moment we walked into Ashley's their sales rep George was super friendly and was extremely patient with these couple of selective buyers. Thank you George, for helping us in every way possible so we would walk out with the furniture needed. Definitely, we'll be looking for you when we are ready to make a future purchase. Thank you for allowing us to shop at our place without trying to sell just any furniture piece. Truly appreciate all that you have done for us and to close with a golden ribbon, the fast delivery! :)
The story is : On 05/16/2024, I went to buy furniture at an Ashley store located at 2753 E. Eastland Center Drive, Suite 2050, West Covina, CA 91791.Because I don’t speak English well, I found a sales who speaks the same language as me. I purchased furniture worth 1,220.70, which included 1,099.99, for the five-year warranty. Because I don’t speak English well, I was deceived into buying it by a salesperson named Lily without fully understanding the terms. Second, they sent the wrong mattress to me. Third, I chose the size of the bed according to the size chart provided by Ashley. When they delivered it to my home, the size chart and actual item did not match. Fourth, my house was just delivered, and I hope it will be kept clean, but the delivery staff from Ashley very bad during the installation process. I provided them with shoe covers, but they impatiently put them on and then impatiently took them off, dragged all the furniture onto my carpet and dismantled it, polluting all my carpet. Fifth, after delivering the furnitures, they forced me to sign the receipt quickly to accept the items. I hoped they would give me 3 minutes to consider whether to keep the bed, because I found that the size of the bed they gave me was too big, but they didn't give me any time, not even 1 minute to force me to sign, I had no choice but to sign for them, and they left. On the third day, I found many problems with the bed and communicated with them, but they said there was no problem, and finally because they didn't answer the phone, my husband and I went to the store to find the sales and manager to argue with them, and showed them the photos of the bed and mattress, and they admitted that they gave me the wrong one. The above five problems made me very frustrated, and I contacted the sales many times, but she didn't reply to messages or answer the phone. Finally, my husband and I had no choice but to go to their store again on June 1st, find their area manager named Shawn, and tell him the whole story. Their solution for me was to replace the bed frame, which meant that I had to wait for the next few days. I had to spend a lot of time waiting for them to replace it for me, take out the wrong one and bring in the new one, and replace it with the right one. It would take me at least half a day for their mistake, so I was unwilling to accept their solution. My request was to ask them to return the entire bed to me. Later, Shawn refused and turned around and left, and called the police to drive us away. I don’t think this is the result of the manager's handling of the matter.
The employees were all very helpful and friendly. They were all willing to answer any questions I had about mattresses, tables, couches, and recliners. Such a great shopping experience. I was able to purchase what I needed and have it delivered and setup.
my sales lady LILY was real nice and helpful with my choice of furniture , every sales person should be like her
(Translated by Google) When they delivered the furniture to my house, they didn't listen to my instructions and didn't wear shoe covers, but stepped directly on my carpet with the furniture, and the furniture was really dirty, so it put dust on the carpet in my room. The whole experience in this Ashley store is the worst experience I have ever had in my life. There was a female clerk named Lily who tricked me into buying a five-year warranty, and the size of the mattress didn't match the size of the bed, so I went to the store and told them the mistake they made and asked for a return. Well, there is a return policy that once you buy it, you can't return it again, but it was because of the mistake they made, otherwise I wouldn't return the bed and mattress. Then, they said the size was correct, but I measured it again and again and it was not correct at all, so there was a verbal conflict between me and the store. After that, I found the manager and talked to him, and the manager's attitude was even worse and he had no patience at all. This made me very angry, and they still didn't let me return the bed, which made the store a mess. Even the police came to try to make us stop arguing. The shopping experience at this Ashley store was really bad. From the clerks to the managers, their attitudes were worse and more aggressive than each other. Forget about after- sales service, they would definitely ignore me. I wonder if friends who have seen the comments can give me some advice on how to argue with them? When they delivered the furniture to my house, they didn't listen to my instructions or wear shoe covers, but just walked on my carpet with the furniture, and the furniture was really dirty, so they put the dust on the carpet in my room. . The entire experience at this Ashley store was the worst experience I have ever had in my life. A female store clerk named Lily tricked me into buying it with a five year warranty and that the size of the mattress didn't match the size of the bed, so I went to the store, told them the mistake they had made, and asked for a return. Well there is a return policy once you buy it you can't return it but that's because of the mistake they made otherwise I would not be returning the bed and mattress. Then, they said the size was correct, but I measured it again and again and it wasn't correct at all, so there was a verbal conflict between me and the store. After that, found the manager and talked to him, the manager's attitude was even worse and no patience at all. This made me very angry and they still wouldn't let me return the bed which made the store a mess. Even the police came and tried to get us to stop arguing. When shopping at this Ashley store, the shopping experience is really bad. From the clerk to the manager, their attitudes are worse and worse than the last. Forget about the after-sales service, they will never pay attention to me. I don’t know how to look at it. Friends who have commented, can you give me some advice on how to reason with them? (Original) When they delivered the furniture to my house, they didn't listen to my instructions and didn't wear shoe covers, but stepped directly on my carpet with the furniture, and the furniture was really dirty, so it put dust on the carpet in my room. The whole experience in this Ashley store is the worst experience I have ever had in my life. There was a female clerk named Lily who tricked me into buying a five-year warranty, and the size of the mattress didn't match the size of the bed, so I went to the store and told them the mistake they made and asked for a return. Well, there is a return policy that once you buy it, you can't return it again, but it was because of the mistake they made, otherwise I wouldn't return the bed and mattress. Then, they said the size was correct, but I measured it again and again and it was not correct at all, so there was a verbal conflict between me and the store. After that, I found the manager and talked to him, and the manager's attitude was even worse and he had no patience at all. This made me very angry, and they still didn't let me return the bed, which made the store a mess. Even the police came to try to make us stop arguing. The shopping experience at this Ashley store was really bad. From the clerks to the managers, their attitudes were worse and more aggressive than each other. Forget about after-sales service, they would definitely ignore me. I wonder if friends who have seen the comments can give me some advice on how to argue with them? 当他们把家具送到我家时,他们不听我的指示,也不穿鞋套,而是直接带着家具踏上我的地毯,家具真的很脏,所以把灰尘弄到我房间的地毯上。在这家 Ashley 商店的整个经历是我一生中经历过的最糟糕的经历。有个叫 Lily 的女店员诱骗我买了五年的质保,还有床垫的尺寸与床的尺寸不符,所以我去了商店,告诉他们他们犯的错误,并要求退货。好吧,有一条退货政策,一旦你买了,你就不能再退货了,但这是因为他们犯的错误,否则我不会退回床和床垫。然后,他们说尺寸是正确的,但我一次又一次地测量,它根本不正确,所以我和商店之间发生了语言冲突。之后,找到了经理并与他交谈,经理的态度更糟糕,一点耐心都没有。这让我非常生气,他们仍然不让我退还床,这让店里一片混乱。甚至警察也来了,试图让我们停止争吵。在这家 Ashley 商店购物时,购物体验真的很差,从店员到经理他们的态度一个比一个差,一个比一个凶猛,售后就别想了,他们是绝对不会理我了,不知道看到评论的朋友们能否给我一点建议,该怎么来跟他们理论?
Dave was awesome! We bought some furniture at a great prices. Thank you.
Great service and overall a good experience at Ashley’s! Every time I have gone in, the employees are so nice and very helpful. Especially because I often will have a million questions about my purchase.
I like the place they treat me good and they gave me good discount and for now on I always gonna go in the place Asheley‘s furniture store👍😊
Very good job very nice people. Everything was great.
Great customer service!
The furniture from Ashley Furniture exceeds expectations in terms of quality. From bedroom sets to dining tables, sofas, coffee tables, and accessories, I've furnished my new home with their products, and I couldn't be happier. Each piece perfectly complements the aesthetics of my living space. A special mention goes to Houston from the West Covina location, whose assistance was invaluable in helping us find the perfect furniture for our house. Houston's attentive nature and exceptional customer service skills truly stood out. He went above and beyond, even ensuring that our delivery was to our satisfaction. I highly recommend Ashley Furniture for their outstanding quality and stunning designs. And for the best customer service experience, don't hesitate to ask for Houston. Thank you very much.
Had a great experience at Ashley today, Rani was amazing helping me out pick my new couch. Thank you so much me and my boys are gonna love our new couch.
Store was bigger than what we expected. Wasn’t pressured like most Furniture stores. Ms. Rani was extremely helpful showing us the large selection of leather couches Ashley’s had to offer. Overall, pleasant experience and very professional served.
Ask for Rani, she is best! Very informative and helpful. We will be back.💕
I had a great experience shopping for furniture at Ashley Furniture Store. Rani was a big help in helping me find the furniture I needed for my apartment, and provided exceptional customer service.
2nd time at this Ashley location, and Rani was amazing once again. She helped us get the sofa we needed. We will definitely be back here because of her. Ask for Rani next time you are here.
(Translated by Google) The service is terrible, the store manager's attitude is also bad👎The delivery and installation master is even worse👎 (Original) 服务太差了,这个门店经理处事态度也不好👎送货安装的师傅更糟糕👎
I’m so happy with Jose V’s service. This Ashley’s store was amazing. Thank you all for helping and giving me all the time I needed to make up my mind. I had the best experience buying my mattress and living room. You went above and beyond.
Overall pretty good experience. Ended up getting a lot of items there (sofa, bed, nightstands, chest) and the staff and manager were accommodating enough to throw in as many deals as they could. Since we went in across multiple days, we were helped by Manny and Dave. Both were great but Manny was exceptionally courteous and helpful and truly went above and beyond with his patience and attitude to make the purchase experience easy and enjoyable.
I love Ashley's West Covina store. I was greeted and helped by Robert Houston. He was very personable and knowledgeable about the products, and extremely helpful! Very clean store with nice displays of furniture and wall art. Highly recommend!!
love the place and end up buying our dream furniture …hats off to Rani and Cruz for their professional and exceptional services … keep up the good work guys 👌
Definitely give this place a 5 stars
Our first time here.. we were immediately greeted by Rami and left to look around. No pressure. And when we had questions she answered all of them. We came here after being referred by my best friend. The quality and selection are abundant in various price points!!…I’m here to refer Ashley Furniture West Covina to you!!! Because that is what friends do! Ask for Rami !! Such a great experience!
Bought some bedroom furniture. Bought the better stuff they have 3 tiers good ,better ,best.
This is by far the worst furniture buying experience of my life. From a salesman who was extremely judge to the point of asking me "Are you sure you want that?" to it being two weeks later and i still don't have a damn mattress. Multiple days off work waiting for furniture that shows up late. Take your business elsewhere.
Customer service was great ! I was in and out in 30 minutes or less. I found what I was looking for with the help of a young female employye. I will definately teturn to purchace more furniture in hhe near future.
Rani was a delight to work with and help us with military discount.
Lily helped with everything as soon as I walked into the door, helped me find my bed frame, and mattress and helped me set up my credit as well, she's the best 👍🏻
Andrea is an exceptional sales associate. She was very pleasant and extremely helpful. She made my son’s bedroom dreams come true. Thank you, Andrea!
Went in to Ashley's today to look and Andrea got us a great deal I would definitely recommend her come see her for a great deal of your own
Upon entering the store, no one approached us to see if we needed any help. We were only greeted. We went to the rug section and found the rug we wanted to purchase. There was a salesman in the area, and I approached him to see if he could help us. He told me to go up front up for someone to help us. I had taken a picture of the rug we wanted. When we walked up front the salesman said what I needed help with. I showed him the photo and he ordered the rug. He stated that it would take a few days for us to receive it. It was probably the easiest sale the salesman had. I guess my biggest concern is that we did all the work and even though he got the sale. It left me me with the feeling if I wanted to return to the store for possibly a bedroom or living room set. I think not.
Andrea is the absolute best! Ask for her when shopping at Ashley’s in West Covina. My husband and I were looking to purchase items for our new home and it was so easy working with Andrea, she was able to answer all of our questions, she helped us select items in store and online. We’re very happy with everything and can’t wait to receive our order!
Bought a living room set and they told me it will be delivered in a month due to high demand and a month passed and never showed up turns out they added another month to deliver. This is inappropriate and childish to lie to someone just to get a sale! Will never return to this store again!
Thank you !! Andrea Navarrete ☺️ We have been searching for a sofa set for a while here and there many different types and price. Finally you are just the right person to give us an answer we looking for. We are excited to see how our new living room going to look like. We will have to go back to get a new bed room set.!
Lily was very knowledgeable and extremely helpful. Truly enjoyed her professionalism and EXCELLENT customer service. Thank you Lily
rani is the biggest seller I've ever met thank you. thank you for ashley store i very interesting
Mine was incredibly nice and she helped me picking the perfect sofa set for our home! Thank you!!
Shoutout Andrea for helping me an my mother get a dining table and sofa for our new home, great customer service and patient with us.
Thank you Andrea and Amaya for this great deal and the experience was great just like family.
We just finished purchasing our new dining room table at Ashley Furniture! We were attended by one of their sales reps, Andrea. She was so great and personable! In addition she answered all of our questions. We highly recommend coming out and purchasing your new furniture pieces here!
We want to thank salesperson Rani for her help with the purchase of our new furniture . She is very knowledgeable and friendly.
Nelson L was amazing. Super knowledgeable, no pressure and funny. He did a great job.
Great experience and very helpful thanks to Phil we were able to purchase our new couches.
Rani provided us with excellent customer service, highly recommend this store for all your furniture needs.
I went to Ashley furniture store at West Covina and the employee named Nabil helped me find the perfect couch. This store has a variety of furniture to look at. This place also uses the best materials to make furniture to suit customers.
Very good service and quality products, in my case I bought 2 pieces of furniture for the living room. Of course I recommend Rani whose attention was magnificent, her customer service, and her charisma make you fall in love with these products even more. I recommend Rani, Thank you.
Looking for a great shopping experience with excellent customer service? Look no further than this fantastic store! With Mr. George S. as your salesperson, you can rest assured that you will receive top-notch service. When we visited the store two weeks ago, Mr. George S. greeted us at the door and spent an hour and a half answering all our questions and helping us choose the perfect bed frame and mattress for my daughter. Last week, when we decided to swap the foundation for a low-profile one, I called Mr. Simpson, and he suggested we return to the store to make the swap. Once we arrived, my wife paid a $10 recycling fee and scheduled delivery of the new foundation. The transaction took only five minutes, thanks to Mr. Simpson's advanced preparation. This store is an excellent example of how a business can thrive in the community, offering efficient and effective customer service. Thank you, Mr. George S.!
Dave was helpful and was very accommodating when trying to help match your price point and concerns with the type of electronics and material of the couch. Definitely had our best interest in mind.
Rani was super helpful to help me find my mattress for myself and my children. Super patient and informative and gave me great options. She did a great job I will be coming back soon.
Had a wonderful experience with Mine and Cruz who were patient and helpful in picking out the right furniture and decor for my living room.
Dave was an amazing associate. He was very patient and had a wonderful attitude. Made our shopping experience stress free and joyful.
Dave was awesome!!! Very nice , Knowledgeable and friendly.
I’ve been looking everywhere for a new couch. We met Lily, who was super friendly, informative and very helpful. She helped us pick exactly what we needed. Left with a new couch, beautiful recliner, and a new dining table. So happy with her service!!! Thanks Lily
Lucy was great!
Lucy at customer service was very helpful!
I had a wonderful experience with Rani! She was very helpful & helped me pick out perfect pieces for my home. I highly recommend Ashley furniture & Rani! Thank you 😊
Thank you so much for all your help Justin.. you where so helpful, so friendly and so very patient with my indecisiveness... Lol.. couldn't ask for a better person to help us purchase our bedroom set.. we will definitely be back to purchase our living room set!! Oh Thank you Shaun for your help too!! Both of you are the best!!!
Very lagre selection of furniture, store is a lot bigger than it looks. Super friendly staff; Rani was especially helpful with helping me find what I need
Great customer service provided by Rani! Thank you!!
Had a really nice experience at Ashley due to Rani's great customer service.
I went in today to this location and we were helped by a lady named Rani. She was very knowledgeable, helpful and was quick in helping us out today! I am very pleased with my visit and our purchase. If you guys want great customer service definitely ask for Rani, you will not be disappointed :)
It was a very pleasant experience purchasing a dining table here. Rani, the sales representative, was exceptionally patient and helpful. I felt at ease asking her any questions I had.
Bought our sectional here. Good selection and very nice financing options. Rani is great sales associate who helped us with our selection process. She is very professional and non pushy. She helped us through financing. Had if she didn't guide us to properly measure our space before accepting our delivery, we would have bought a wrong size. THANK YOU, Rani.
Kudos to Dave! He help us a lot in making a our decision to buy a sofa. Really nice guy and comfortable to talk too about quality choice of sofas.
I had visited a few weeks ago in search of a recliner sofa that was not too expensive. Houston, my salesperson was very nice to talk to and very knowledgeable. I returned a few weeks later and made my purchase. It was informulable, quick and easy.
We came to Ashley for a new couch and left with a new dining table, coffee table and couch. Adriana was our salesperson and was phenomenal no pressure and made the process easy and fast. We highly recommend Ashley’s furniture store.
Great service The sale person respectful, willing to answer any questions, did make us feel comfortable, thank you
Andrea N. was wonderful in helping us find a sofa for our first apartment. We have young children and had to leave before making a purchase and we thought it would be easier to order online however our delivery was cancelled because billing address and delivery address didn’t match. We were disappointed that our sofa did not arrive on the anticipated delivery date and was unexpectedly cancelled so we returned to the store in-person and Andrea assisted us. She was very kind and knowledgeable Thank you!
Melvin provided great service and helped us find the perfect barstool chairs!
Worked with Dave, Fantastic and easy experience. Absolutely will be buying more furniture here in the future.
Manny was awesome! Great attitude, very helpful and very detailed with the product we were buying.
Dave was awesome. Easy purchase.
There are so many great things to say about Manny. He was awesome and really took care of us. He went above and beyond. Thank you, Manny, for working magic! Excited with our sofa purchase!
Excellent customer service for Phil & Justin. Thanks for helping us out on our furniture purchases.
It’s a very bad experience to buy from this location , the manager and the sales David deceived me after they gave me a deal i signed for the paper without reviewing it , unfortunately I trusted them , even when I been to them again to ask them why the changed there words , I met a very rude sales guy , and the manger didn’t accept to meet me , be careful guys to deal with this location.
Came in looking for some furniture and was quickly approached by Phil, he has an amazing attitude, he is smart and very knowledgeable. He wasn’t pushy and was able to get us the deal we wanted. I would come back here anytime I need any type of furniture just for him!
Great selection and options. Phil and Dave were both very very friendly and helpful.
Daniel was helpful from the begin it not over bearing. Helpful and patient. Super happy with the service
4 furniture stores later, we found the best offers and furniture. Dave’s customer service was the best by far. Dave was extremely helpful, kind and i highly recommend all to come to this store. Ask for Dave!
Dave is the best and helpful guy.
Dave is the man! He treated me with so much respect and offered us drinks, he even charged my phone! I will definitely come back for a visit real soon.
Melvin Garcia and his manager were terrific and helped us get a beautiful dining room set.
Dave was amazing and very honest and very patient with us in our sales and got us a great deal. Will be doing business here again thank you.
Andrea was very helpful. The delivery drivers were professional and super nice. Love buying from Ashley Furniture
Awesome service no matter which location
A great exp expience with Brian Chu. He was very polite.
Justin was awesome! He was very patient with my fiancé and I’s indecisiveness, and showed us many different options and answers to our concerns! 10/10 would recommend to friends and family!!
Had an awesome experience at Ashley’s thanks to Phil, great customer service, super friendly, and kind. Thank you so much! Will be coming back to this location. :)!
Andrea was wonderful with helping us pick out our new bed and mattress. She was so patient and answered all of our questions. Thank you so much for your help, Andrea!
Adriana was so helpful and knowledgeable. I highly recommend her service at Ashley Furniture
Recommend Ashley furniture good quality furniture. And Lucy gave us great customer service!!
Excellent customer service and quality furniture! We worked with Phil and we’re very happy with our experience shopping at this Ashley store.
Lucy at customer service was super helpful and answered all my questions !
This has nothing to do with this store, but I heard that Walmart is closing this area, which is sad considering this has been around for years, but since they don't have enough money to keep this store, it will sadly close on 29th.
Phil helped me out today. He was extremely helpful, knowledgeable, and hard working.
I recently visited this store and was very impressed on how helpful and friendly the sales person Miss Lucy Ortiz was. Very much appreciated.
Dave is awesome!!!
Shout out to Lucy at customer service! Great customer service and answered all my questions perfectly. One happy customer!
Big shoutout to Lucy Ortiz in sales. She was extremely helpful in our experience shopping for new furniture. Thank you for your help! We will be recommending our friends and family!
Lucy Ortiz recommended me to this store and we left with a comfortable mattress!
Lucy was very helpful and had great customer service I recommend her
Came here to look for a new furniture and was helped by Lucy. I had a great customer service experience. I’ll definitely be back again.
Adrianna G. was amazing, she was super helpful and explained everything we needed when getting our furniture. Thanks for all your help!
Lucy had great customer service! If I could leave her 10 stars I would. She did everything very quick and politely.
Lucy Ortiz gave me the best customer service I have received while shopping for furniture for my living room. Thank you to Lucy this is the place I will be returning to in order to buy additional pieces of furniture for the bedrooms.
Adriana G.
I went to purchase my bedroom set thank you Lucy Ortiz for the great customer service and patience! I’ll be back to purchase my living room set.
Lucy was very helpful, and had very good customer service. 10/10
Lucy in customer service was such a great help!! 10/10 RECOMMAND
Adriana Buy table from her. Thank
I bought a couch from adriana at this locación thanks alot! Thank you
(Translated by Google) It is a spectacular store Adriana who assisted me was very kind, thank you for the good quality products that I bought for my home (Original) Es una tienda espectacular Adriana quien me atendió fue muy amable gracias por los productos de buena calidad que compré para mi casa
Lucy was such a pleasure to be with. She was so helpful and made my visit so much better. Will go here for now on just because of her!
Lucy in customer service was a good help. 100% satisfied with her service.
Great costume service by Dave!
Adriana and melvin are great sales people thank s for helping find my furniture . I will definitely be returning with them for any other furniture needs. Thanks
Adriana She's great, help me choose the right one.
Adriana took good care of me she gave excellent service
Adriana Gallegos at Ashley Store in West Covina provided exceptional service when helping me purchase a sofa. Their knowledge of the furniture options was impressive, guiding me to the perfect piece that matched both my style and budget. Adriana Gallegos's patience and willingness to address all my questions and concerns made the shopping experience enjoyable. Their professionalism and friendly demeanor created a comfortable atmosphere, and I felt valued as a customer. Overall, Adriana's assistance was a highlight of my furniture shopping, and I would highly recommend Ashley Store, thanks to the outstanding service they provided through Adriana’s. 👍👍👍🙏🙏🙏
I just bought a new mattress, Adriana had excellent customer service. I will be back to this location for my furniture in the future. I highly recommend this location for any furniture or comfortable mattress of your choice.
I recently visited Ashley’s Home Furniture store in West Covina and had the pleasure of receiving exceptional customer service from Adriana. She went above and beyond to assist me in finding the perfect furniture pieces for my home. Her product knowledge was impressive, and she patiently answered all of my questions, ensuring I made informed decisions. Adriana’s friendly and professional demeanor made my shopping experience enjoyable and stress-free. She provided valuable insights and recommendations that helped me make choices that I am extremely happy with. I highly recommend seeking out Adriana’s assistance when visiting Ashley’s Home Furniture in West Covina. Thank you, Adriana, for your outstanding service!
Great staff and great service at this location. Although I live closer to the Ashely in Montclair, I was recommended to the West Covina location. Adriana was so helpful and gave me all the information necessary to get my apartment ready!
Thank you Adriana you were so helpful today we purchased a new dining table for the price we needed thanks again
Went in to look at some furniture for my upcoming house purchase and Lucy was extremely helpful and she made the experience very smooth! :) will definitely recommend visiting this location and asking for Lucy directly
I went in last week to possibly purchase a bedroom set and a mattress as soon as I walked in Andrea was very helpful. She answered any questions we had and made our purchase super smooth. She’s Awesome 👏
Worst service ever. After being told that my furniture would be delivered in 3 weeks, the day came and nothing. Not even a courtesy call to let me know of the delay. I contacted them and nobody could provide a date of delivery. I finally canceled my order. Two weeks later no refund, no communication, nothing. I’m disputing with my bank to get my money back. Lovely furniture but beware because their service department could care less about the customer.
My overall experience was great, I called customer service and was greeted by a great employee named Lucy who answered all my questions and help me through the process of price match on getting a affordable furniture.
I came in with my husband to furnish our new home. I had so many questions and Manuel was so helpful. We are truly so grateful for his expertise. AMAZING SERVICE !!!! Would definitely come again and recommend to others. Thank you Manuel.
Nice store, it was very clean and a nice employee named Manuel that helped me.
I went to the Ashley home in West Covina and Adriana was very helpful of finding me a very nice living room set for my new home. Thank you Adriana.
(Translated by Google) Adriana was very kind and accessible. I feel very satisfied to see this store chosen to compare the furniture for my home. (Original) Adriana fue muy amable y accesible me siento muy satisfecho de ver elejido esta tienda para comparar los muebles de mi hogar
Lucy working customer service was amazing with making my arrangements for my delivery date. Verified everything was good for a smooth and fast experience. Thank You Lucy !
Excellent customer service. Friendly and welcoming staff. Manuel went above and beyond to provide quality customer service. He was very helpful
I went shopping for a kitchen table and was greeted by Adriana. She was very helpful and informative about the right table for me. She showed me different options and asked what colors I was looking for. She’s very professional and highly recommend her due to her knowledge of the items they sell at this store. Thumbs up.
Everyone was so friendly & Lucy was extremely helpful with any questions I had regarding my purchase…. Thankful for Lucy!
Andrea N was very friendly and so helpful in helping me choose the right furniture and mattress for me and my home. She made me feel at ease the entire time! I definitely will be coming back to Andrea for all my future purchases !
Ashely at West Covina has very good customer service and great deals. Lucy Ortiz was very friendly and welcoming. Will definitely be back for the purchase of my dinning table soon . Thank you Lucy!
Best location with the friendliest employees, great phone etiquette from Lucy. thank you for the great experience
I bought my couch from Ashley and I love my bed a lot. It’s comfortable and I purchase it from Justin Nieblas.
So grateful for the help I got at Ashley’s Shout out to the girl Lucy behind the counter for helping smooth everything out Happy with our purchase
Shopped at Ashley’s and the sales associate Manny was soooo helpful !!! Very informative, patient and kind ! Thanks for all your help Manny !
Had a great experience today, Andrea was my trusted advisor and made everything really easy, if you ever stop here ask for her !
Had best costumer service from Justin Nieblas. He helped me select the right mattress.
Today I visited Ashley's west covina and was attended by Andrea she helped us find the furniture of our dreams. A beautiful love seat and sofa. She also helped us find our Island chairsand comfortable recliner for my husband. Thank you for excellent customer service and professionalism. Isabel Morin
Andrea was very professional and courteous sales women.. She was helpful in everything we were looking for.. it was a pleasure having her as our sales women.
The sales rep Andrea was very helpful and patient in attending to our needs while we checking out our sofa and dining chairs.
I am giving 5 stars to David Fliegel for the excellent and professional service he continually provides. I have returned to the store to make additional purchases largely to the confidence I have in David. He provides practical advice and has a no pressure approach. Keep up the great work David.
Went to Ashley’s Furniture this past weekend to browse for a new dining set. I met a sales rep by the name of Phil Ramirez who was extremely friendly and extremely helpful. I told him what I was looking for and he showed me exactly what I wanted. He even helped match different chairs to help find a perfect choice. I did not buy that specific day I went, but made sure I got Phil’s card because he provided really great customer service. I ended up coming in this afternoon, and once again Phil was very helpful with my purchase. Thank you Phil for everything! Another great experience for me and my family at Ashley’s West Covina!!
Adriana Gallegos was super helpful. Since we walked in she made us feel super welcome. It’s such a great and wholesome feeling knowing that we were being helped the whole time by her. Best part, is that we were in and out! Thank you!
Great Service !
Phil is the best thing since sliced bread very genuine and helpful he helps me out every time I am here , all my furniture is from him and all of my future furniture will be from him !!! Thanks Phil !!! “Thanks Phil !” Way wife says in the background as I’m typing this
The west covina location did an awesome job although the Colton warehouse said they had the items in stock and just go to west covina and pay then shined out later on that Colton they misled me they had none in stock and now it’s over a week out. Happy with west covina. Not happy with Colton.
I came here first am very impressed with Ashley and big thanks to Justin show me everything And explain me about all products he suggest also I recommend every once come shop with Ashley West Covina side with Justin my man
Great!!! Shawn was a blessing.
The product isn’t up to standard. The chair was on a picture and we bought it because it looked good and we thought it would fit. Fast forward the chair was uneven so we called them so they can fix/return it. We called store manager and he told us to call the corporate office. We called the corporate office 8 times and they told us that the store manager will make the decision. Never gonna buy from this company again, you’re not able to return the product after one hrs delivery.
Excellent service at this location; Andrea was readily available to answer all our questions!
The service was great! Andrea was extremely helpful!
Andrea Navarrete was our sales person, she was very sweet and professional…made my purchase so much easier
MANNY IS THE MAN ‼️‼️ I COULDN’T BE ANY HAPPIER HE HELPED ME AND MY FIANCÉ FIND THE RIGHT TABLE FOR OUR NEW PLACE. TO SAY IM GRATEFUL FOR HIS SERVICE WOULD BE AN UNDERSTATEMENT WOULD BE SHOPPING WITH ASHLEY’S STORE AGAIN AND WILL ASK FOR MANNY.
I had such an incredible experience at this location. Working with Lily Fu was an absolute answered prayer It is so difficult nowadays to find such an amazing customer service and she delivered it in all aspects ! She is so incredibly knowledgeable, and ensured that my vision came to life. Lets not forget her patience towards me - Superb ! Her taste in design is remarkable. I cannot wait until my custom piece is ready and delivered. If you are ever in this location make sure to ask for amazing Miss Lily Fu you will not regret working with her I Bet my life to it Thank you again Lily !
I was looking for a furniture and bump to this store. Lily Fu is the best. She knows what furniture will fit and will look good based on your preference. She will give you options and ideas on how to make your house look beautiful. Thanks Lily. And don’t forget this store is easy access.
Thank you lili for accomodating our home needs
Lily Fu provided me with excellent service. Because her I would come back and shop to this store.
Fantastic location. Many options. Great staff. If you plan on shopping in-store I recommend asking for Lily Fu, she was a big help. Very knowledgable and courteous. Experience 10/10 would recommend.
Very knowledge sales associate! Appreciate the time she took in helping me make the right decision! Nice job!!!
Satisfied with my orders, thank you for helping me out ms Lily Fu ..
Associate Lilly was friendly and knowledgeable about the product, gave good advice and tried to process the order in a timely manner.
Lily was very helpful and sweet!
Very clean and organized. The process was straightforward and I had a lot of help from Lily. She was very kind and helped me pick the furniture I needed.
Lily is the best seller in this store. 5 out of 5
Lily was very helpful and friendly, excited for my Ashley’s items
My recent visit to Ashley Furniture was an absolute delight, thanks to the exceptional pieces I have found within the store, as well as amazing service provided by Lily. From the moment I entered the showroom, I was greeted with a warm smile and genuine enthusiasm, setting the tone for a memorable shopping experience. Lily's dedication to her work was immediately evident as she attentively listened to my needs and preferences, taking the time to understand my vision for furnishing my home. Her extensive knowledge of the products available at Ashley Furniture was impressive, and she expertly guided me through the showroom, highlighting various options that aligned perfectly with my style and budget. I was amazed by all the pieces I was shown, everything shown was exactly what I was looking for (and it was so hard to decide!) Thanks to Lily's expert assistance, I was able to find the perfect furniture pieces to complete my home, and I left Ashley Furniture feeling not only satisfied with my purchases but also grateful for the wonderful service I received. If you're in need of quality furniture and exceptional customer care, I highly recommend visiting Ashley Furniture and asking for Lily Fu to assist you!
It was a great experience overall! I am writing on behalf my auntie who ABSOLUTELY loves her new bed. It was difficult trying to pick out something we liked and what was in our range but LILY FU surely knew what to do and help us make our vision a reality. If you need a consultative person to guide you and not just push a product in your face, Lily will go above and beyond for you to help you have a smooth experience. Ashley’s you gotta do what you gotta to keep her and promote her! Such a gem :)
I had the best experience being assisted by Lily. I was looking for a desk and some storage drawers. I was very indecisive on what style I wanted and took longer than intended, but was very lucky to have lily walk me through the best styles that fitted my home office. She was very patient and showed me recommendations she thought I’d like. 10/10 would come again just for her!
While we were looking for our mattress we were helped by Lily who generously helped us with everything and helped us find our dream mattress. Thank you again Lily!
The service here is great!, recently came in last month and got placed with Lily to help me buy a mattress and bed frame. She was incredibly patient and kind to me especially with my indecisiveness. She took her time with me and made sure that i wouldn't regret my purchase. She understood my concerns of a budget and she helped me happily work through that. She got me the bed i wanted for a lower price and i thought that it was sweet of her to talk to her manager for me to get the discount. if it's your first time here or nervous about your next big purchase, ASK for Lily! she was amazing and incredibly helpful.
I initially was just browsing for a couch set and didn’t expect to buy anything at that time. However I found one that I absolutely loved and Lily Fu was so helpful and attentive to all the questions I had. She helped me find the type I was looking for and I couldn’t be happier! Great customer service from her end and I plan to do my shopping here from now on.
Honestly best customer service I’ve had shopping for furniture. Lily was very helpful and knew what she was talking about. I came in looking for new furniture for my living room and a new mattress. Lily got me a great deal and made me feel very welcomed unlike some other sales people I’ve dealt with in the past. Will defiantly be recommending this place to my friends and family! Will post pics soon once my house doesn’t look like a tornado tore through it lol. Also Waze takes you to the wrong side of the plaza if you don’t see the giant Ashley’s sign you are on the wrong side of the plaza
I purchased a Leather Recliner sofa from the Ashley Store in West Covina in February. David F. guided me through the process of selecting the right one for my home. He was extremely patient, knowledgeable, informative and endured far more than most Sales Consultants should ever have to! I cannot thank him enough for all of his help.
This Ashley's store is beautiful. It has a wide selection of wonderful furniture at an affordable price. Not only that, they have a wonderful employees such as Lily Fu. She's a wonderful young woman who is super helpful and definitely knows what she's talking about. So when checking the store, definitely ask for Lily Fu! She's Trilingual, speaks english, mandorin and cantonese.
I was so thankful that I had the chance to purchase, my living room set, at this store!!! Their customer service was top natch, Lily Yu had the chance to help me. She knows all the details about their products! all the Items are so affordable! Highly recommend!!!!!
Lily has always been so helpful to me and I appreciate her for always going above and beyond for me. Her heart is so kind. She helps me found what I need. She also can speak Chinese !
Lily was great
Lily was very helpful in the store answering our questions! She also gave us our space and didn’t make us feel pressured.
Lily was extremely helpful in finding options for mattresses and chests. I will definitely visit again.
Lilly was excellent in customer service
Lily was very helpful to me and my husband on looking for a recliner, she recommended the next gen and I am very excited for it to be at my place.
We had the best experience working with Nabil he was super knowledgeable and helpful very patient as we were looking around for the perfect bedroom set for my mom, We really appreciated his professionalism and his patience I highly recommend… and ask for Nabil he’s your guy!! :)
Dave was amazing
Great experience! Nelson Cruz and Sean. Overall great job
Dave and Shawn were outstanding. Made buying furniture for my first time home a breeze!! Highly recommend!
Horrible when it comes to pick up dialed 7 times no one time was phone answered absolutely disappointed
Bought a mattress recently and I love it Manuel was very helpful and attentive.
I would like to thank Phil for all his help. Finding me my sleeper sofa It came in today and it was perfect. Thank you so much, I'll be back.
Great customer service
Dave helped me save on both a sofa and dining table. I live in Murrieta and was able to do everything over the phone. Thanks for the excellent customer service Dave!!!
By far my favorite place to buy furniture. Ashely’s has the best selection and the most helpful staff. Manuel is my go to salesman. He is so patient and professional. He makes me feel like he truly cares and isn’t just trying to make the sale. When you come here ask for Manuel, he will take the BEST care of you.
Dave was very helpful. Can't wait to get my new dresser delivered.
Made a 5k purchase with my synchrony home card which at the time had 60 months 0% financing. Later I found out that they did it for 12 months. When I went to the store to fix the issue, the store manager told me there's nothing he or the store could do. Their mistake, which they won't correct, is now costing me 30% interest on a 5k purchase instead of 0%. How is the store manager going to tell me there isn't anything he can do to correct a store mistake? Seems like I they care about is making the sale. Only time I've been screwed by a salesman is not by a car salesperson, but a furniture salesperson. Be careful when doing business with Ashley Furniture in Covina. Bottom line, I they care about is the sale.
Dave was excellent great customer service and helped us in what we needed thank you Dave
My husband and I purchased an Ashley's dining set from a smaller furniture store and before going home, stopped by Ashley Furniture, West Covina to look at area rugs for the set. In doing so, the sells rep Justin asked if we had a picture of our set and was able to get us the set at a cheaper price and with a sooner FREE delivery. Justin, also helped is finance our purchase with 12 months no interest! Thank you Justin!
Dave is the best He answers all of our questions If you find yourself here at this location ask for Dave Ashley Give him a raise
Manny was very knowledgeable and made for a very pleasant experience
Dave was great to deal with kind and friendly
I was fortunate to have someone like David help me out, no sales pressure and very simple. Showed us around the store for mattresses and bed frames.
Hi. This is to say that I had a great experience at Ashley's furniture. Lily is the best
justin was super helpful and made my first time buying home furniture a great experience. he went above and beyond carrying furniture around for me to be able to get a visual on how everything would look. thanks again justin!
Phil was very helpful, resourceful and patient. Would definitely recommend
Me and my boyfriend were looking for a sectional and Dave help us find the one we wanted, he was very helpful, nice and we left very happy. I recommend you going to him when you make your purchase!!
Excellent service. The associate named Judith is very knowledgeable and friendly
Derick was excellent in helping us select our furniture. Super happy
I have been talking to the of the ashley store of West Covina about the purchase I made and asking for my rewards $800 the they promised me.is been more the 19 months And I haven gone noting the supervisor have been telling me every month he is taking care of it. Is not fair that they do this to customers. I will not recommend this store they make false claims 😤. The store owner told they were going to take care of it my question is went? ?????? They are going to give customers going back to buy in the same store we're there are only lies.
I just purchased a couch from Ashley with the help of the amazing associate Phil! Phil was welcoming, informative, friendly, and was able to help me feel confident in my purchase. Great quality products and employee team!
Came into this Ashley Furniture location to look at Sectionals. Was met at the entrance by Andrea, who assisted in looking for the right furniture. Ended up leaving with a new sectional, bunk bed, and king bed! Andrea answered every question I had and was able to work with my budget, giving me the best options for each piece of furniture. Would gladly recommend this location to family and friends, as they happily help with any furniture need!
Definitely give this place a 5 stars! Out of the 3 furniture stores I had been to this month, the service here was the best and I found just what I was looking for. Phil was a huge help today! He was very patient with my many questions pertaining a bunk bed and couches! He was very knowledgeable on the items in the store, kind, and very honest as well. Thank you Ashley’s for giving me an awesome experience!
Me and my significant other had an amazing experience at this location we got assisted by Andrea and she was the best help ever! She made us feel comfortable and made the process of looking for a bed set very easy! The manager Yang Ming was also a great help. Definitely recommend and will definitely be coming back !
Dave thank you so much for all of your assistance. We couldn’t be any happier!!
Great experience with Nelson at Ashley's as always.
Great prices. From this manufacturer. Great service and delivery. We love the furniture purchased. Most all others just sell stock. Ashley is actually a manufacturer.
My sister and I needed to buy a bedroom set and recliner for his homecoming post surgery. We were immediately greeted by sales person, Melvin. From 1st point of contact and all the way to final sale, he was suppurb in customer service and took understanding of our needs to assist in making our purchase smooth and seemless. His recommendations aligned so well with our needs and I am grateful that we had the opportunity to meet and complete our purchase with him. We also had the opportunity to meet the manager, Sean. He was so helpful and being a fellow Marine, he also understood needs for my Father who is a disabled veteran. We had a short time frame to get our purchase and delivery completed as our Father was coming home within the next 4 days. They made it happen. Both Melvin and Sean are wonderful and I look forward to making more purchases with them. I have taken the liberty to refer my family and friends to the west covina store because I want them all to have the same experience. Bravo to Ashley West Covina Team. Thank you so much! The Medina Family
Great store with very helpful and professional staff Dave was amazing with making the process easy. He educated us on financing and gave a good recommendation on the beautiful table we selected
Andrea was so knowledgeable and helpful and I found my perfect comfy and cute bar stools!
Great customer service and friendly staff. They don’t pressure you to buy but I did because I felt comfortable and they had what I needed.
Andrea was amazing. Great customer service Thank you
Hats off to Nelson Cruz for helping up make the deal work for us. We needed a beautiful dining room table and had an eye set on a beautiful piece. He assisted us from start to finish to make sure we got the piece we needed. Great furniture store to get what you need!!
We just bought furniture for our living room, dining room, and family room. We were helped out by a gentleman named Manny. He was very helpful and guided through a lot of our decisions. We have been buying furniture from this Ashley Store, nothing but positive experience for us.
Manny at Ashley helped us with getting a lot of furniture! He was knowledgeable and efficient in providing us with all the information we needed. We highly recommend seeing Manny if you are in need of buying anything at Ashley
Our sales person, Adriana was great.
Good friendly experience
Dave was a very friendly, good salesman… he made the whole experience a pleasant one!
Walked in after browsing the website and thats where I met Phil.. told him I was in need of a new couch with material that won't attract alot of my ChowChows fur about 30min later I was signing paper to receive my new reclinable sofa...I purchased through Acima Leasing for only $1.10 (90days same as cash) ....This buying experience was easy and friendly thanks phil
Very helpful from beginning to end.
Outstanding service. And patient.
Daniel helped us find exactly what we needed helped us get set up and even followed up with us after the sale to help us wit mattress disposal it was fast and easy to work with him.
Dave was very helpful and very pleasant and will defenitely will be shopping there again.
We enjoyed working with Melvin to find the perfect power recliner and sofa for our home. He showed us several different options and did not hurry us or try to upset. He assisted us in arranging for the delivery of the furniture with a vendor that delivered and set it up, but also dismantled and removed our old furniture for an additional reasonable fee. We will go back to Ashley for additional furniture needs and recommend them to our family and friends.
Thank you to the staff at Ashley Furniture of West Covina. Great customer service. Jose was so friendly and did not make us feel pressured to purchase anything. Manager was very friendly as well. We walked away with an entire room of beautiful furniture! Prices were great! I would highly recommend them!
Phil was so extremely helpful with our decision and for the first time ever I did not feel pressured or pushed to purchase our sofas. The whole process was also very smooth and the whole time he was so understanding and honest. Thank you Phil for your help and for assisting us until the end. Will definitely come back for any other furniture interests!
We were greeted by Christiana. She was very helpful in our choice of a dresser. Her cheerful attitude was very refreshing. We will return in the near future.
Ashley Furniture in general is made well but can be a bit pricey I do like a lot of their designs and they definitely have a variety of styles. I was disappointed that they do not bring customers orders to the facility in which a customer placed their order but instead the customer has to drive out to Colton, Ca. To their warehouse, just made far more sense to bring the customers order to the facility in which it was placed.
We always find what we’re looking for, they have a variety of styles to choose from. The sales people are not pushy, they are helpful but are not trying to pressure you to buy anything.
The salesperson was very helpful and gave us a great deal on our purchases. The only reason for 4 stars instead of 5 was that the sofa I was purchasing wasn’t on display at the store.
Bad experience because the rails of the night stand, dresser do not work properly. The leather sofa has more than 6 holes on the left arm side and the chassis. They sent the technician to my house, the technician saw the holes on the sofa then said this is more than 50% damage, can not be fixed, it must be replaced, also advised us not to accept the new one if there is any damage again. The sofa was delivered to my house on 12/28/2023, some holes on the left arm side were found and reported to the store in West Covina in person. They said they would order the parts and send a technician over to fix it when we receive the parts. The technician came in 1/17 but found that the damage is more than the part he can fix. He said he would report it to the store but a day past, no one from Ashley contacted me…. Very bad experience….
Justin at Ashley was professional, knowledgeable and extremely helpful. I found a competitive price online and they matched the price. Thanks for all your help and courtesy!
Love the way they cut hair
The sales man was very aggressive. He made me want to leave the store. They delivered the chair and didn't even bother knocking on the door. I didn't realize till later it was on my porch.
Upon arrival to the West Covina location, my sister and I were approached by a pleasant young man. He introduced himself (Daniel was his name), and proceeded to give us fantastic service. We highly recommend asking for Daniel!
Just bought a new mattress here and I couldn’t be more happier! Make sure you ask for Phil Ramirez. His honesty was so refreshing! I really admired how he diligently looked for something that was perfect us.
Phil was very knowledge and professional. Very attentive to our needs in what we were looking for.
Had a great experience... Thanks Justin
Great customer service, the sales man really help and give us space to decide Great service
Very nice Nelson L. helped us out a lot got us the perfect couch for our place
I would leave no stars if possible. Cheaply made products, useless purchased warranty. I made my purchase in early 2020. My sofa was not used until delivered months later 10/2020… 3 yrs later it’s falling apart and the warranty company without in person inspection denied to fix it. They were so kind to recommend out of pocket repair. My last couch from Costco lasted 10yrs. Never again from this retailer or associates.
Very nice saleswoman
We just finished purchasing a mattress and bed frame at this Ashley Furniture store and we were lucky to have been assisted by Andrea. We came here yesterday and tried out different mattresses and she was extremely patient, informative and friendly! After shopping around at many other stores, we came back today and decided to purchase our bed because Andrea made it such a positive shopping experience for us. If you are in need of new furniture, ask for Andrea. She’s good vibes and will make you feel at ease. Thank you Andrea!
Justin was a great salesperson. He was very helpful.
My furniture arrived damaged and it’s been a month and I still haven’t gotten the complete replacement and there’s always an issue. Many people have visited my house. I can’t even get a discount for all the inconvenience. There’s no compensation and it’s sad.
Had a great experience shopping for furniture at Ashley's, thanks to Phil! He was super helpful and friendly. He showed us different options and was patient while we made a decision. He was very responsive and flexible when I had to reach out to him weeks after to reschedule the delivery of the furniture I bought. I would definitely recommend Phil to anyone looking for furniture and excellent customer service. 👍
Mr. Phil Ramirez made my purchasing experience stress free and enjoyable. Throughout the entire process, Phil provided emaculate customer service and was very attentive and resourceful. He also went out of his way to answer any and all of my questions. Very grateful to have been served by Mr. Phil. Will definitely be returning for more items and I look forward to being helped by Phil. Thank you immensely.
Had a great experience with Daniel he took care of me and my wife finding us a great deal on our bed set. was so satisfied with his customer service I returned again even after having a unpleasant experience with my brand new mattress, I notified the store of the mattress being too soft and bending in the center it felt completely different then the mattress I was shown at the store. Felt like a soft pillow top mattress when it was supposed to be a firm. I wasn’t even sleeping on it but they’d notified me that there was no returns when the mattress wasn’t even a week old. I am basically stuck with this mattress and forced to pay it off. I later went to another store where they completely brushed me off and said they would help me but help never came, I decided to go back to Daniel over at Ashley’s because I felt like he was an actual sincere person who understood my situation and helped me get into a mattress that was actually going to be rite for me. Moral of the story be sure you actually test the merchandise before the delivery team leaves now I have 2 brand new mattresses and only using one.
Great service! Recommend Salinas!
Salinas very helpful, he helped us to find what we need. Highly reccommond
I had the best experience at Ashley’s Furniture in West Covina. My Husband and I had a great Sales Associate named Daniel Salina’s. We walked in not expecting to get a new mattress since we told him we got denied before. He made sure to make us feel comfortable enough to apply for financing and we got approved. He was knowledgeable of the product, made sure we got exactly what we wanted. Thank you Daniel for the excellent customer service you provided for me and my husband.
Had a pleasant experience working with Daniel S. Knowledge and very attentive, highly recommend him if your heading to this location.
Our purchasing experience was positive at least at that moment. What bother me was that once they called me to push back my deliveries, they were no longer willing to help or even call me back to explain the situation or go over options:(
The purchase was easy and quick. The sales rep, Robert Flores, was courteous and helpful. Just waiting for delivery at this time.
Another great experience at Ashley Furniture in West Covina. Sales Rep Phillip Ramirez made the visit stress free and answered all my questions. He is super knowledgeable and professional. The selection of furniture is great.
Manny Perez and your customer service team have been exceptional to work with. I had an issue with a torn sofa I that was delivered and they were able to assist to scheduling a prompt delivery to replace the damaged sofa. Thank you
Always great service from the team.
I had a great experience at this location, with a young man name Daniel S! I was looking for a new mattress for my back pain. Daniel helped me out, and he was extremely patient with me and knowledgeable. I wanted something that was not to soft nor to firm and he suggested a plush medium firm mattress. It was delivered quicker than I expected! And thanks to Daniel I've been sleeping wonderfully. I definitely recommend him he is a very respectful, professional, and patient man. His customer service is outstanding! Specifically ask for Daniel to recieve the best help and information regarding the products, you absolutely won't regret it!
Just want to give a big thanks to Daniel s. For help my wife and I find the right bed set for our daughter. Very kind and helpful. I Recommend getting help from this dude 👍🏽Thanks G
Daniel S. Was amazing!! Super helpful and kind. Not overbearing.
Daniel S. helped a lot today!
Wife and I walked in not really knowing what kind of couch we were wanting. Asked if we could get some help, and we did. Daniel was his name, and he was super helpful. We were grateful for his input and from now on, any more help we may need, we’ll definitely ask for Daniel.
Salesman Phil Ramirez is a top notch individual. I'd advise anyone who's interested in furniture to see Phil. Great personality and reasonable person to talk to.
Daniel S. was incredibly helpful with my hunt for a new couch! Phenomenal customer service. Thank you!
Ashley’s was a great place to get our stuff at and Daniel was a great salesman and was very helpful towards what we needed.
Daniel was super helpful while shopping for our couches. We were able to finalize our purchase with him as well.
Very nice salesperson M Gray. He was very knowledgeable about products, offerings, and process.
My wife and I went here to purchase patio furniture on Black Friday. A sales associate by the name of Andrea Navarette approached us and was a complete delight. She was attentive, gave us time to look at the entire store without being pushy or upselling. She’s gold at this store.
Daniel S. Great guy good service
First time buying sofas at Ashely’s. Thank you Daniel S. for all your help.
Daniel S. Thank you for your patience and dedication.
Daniel Salinas is the best, really knowledgeable person, and provides a lots helpful informations.
I purchased a dining room set from this store, and I am happy to recommend them, and specifically my salesperson Daniel, who was courteous, very professional, and helped me to ensure proper delivery when some issues came up, elevating concerns all the way up to his manager when needed. The only reason I don't give them 5 stars is unrelated to the store itself, but rather the inventory allocation by the Ashley warehouse system, which created the delivery issues that I alluded to, though once we got everything settled, they were very communicative and delivered everything early in the day and with excellent care and speed.
Daniel S provided excellent customer service and had some of the product knowledge I’ve experienced. Go in and ask for him!
Daniel S was a great sales rep! Will definitely be coming back
I went in to look at some furniture with my Wife and found a bedroom set that met my needs and Daniel Salinas helped us out!! The best experience I ever had at a furniture place!! We have bought from several retail stores in the past!! Please Daniel S if you ever need furniture!!
We had a great experience with our sales associate Daniel Salina’s. He was so helpful and made us feel welcome and comfortable. He listened to our needs and answered our questions. He was helpful and called us back quickly to answer questions and help us with our order.
I had the worst customer service by an employee at this location. I went in to this store on saturday with no intention of purchasing anything, but as i walked in the store i saw a sofa that caught my eye, we ended up doing the purchase right away. The salesman was very nice and helpful, as we are doing the sale we start asking how does the delivery work so he explains the 3 different options they have so we chose to pick up the item ourselves he says yes just call the warehouse to set up an appointment if you wish to go tomorrow it's only about 20 minutes from here. We complete the sale, walk to the car and decided to call right away to set up the appointment just to find out that the sofa was backordered. We go back into the store and spoke with the manager Shawn. He was so apologetic and sorry about the situation he said he himself was gonna call and see if he can locate it somewhere else and was gonna also give us a discount. I called today because he hadn't called me back, I spoke with Judith and she said he was with a customer and he would call me back. I called back an hour later and she said oh umm yeah he is still busy but we tried looking for ur account and couldn't find it, she asked for my number again, once again she says yeah i cant find it, when I'm looking at it on the contract. She once again says yeah well cant find it, someone that cares about the customer would of picked up the phone and made a 2 minute phone call to ask for alternative number or the customer/account number. I offered to give her the account number she puts me on hold for 3 seconds, comes back saying okay yea unfortunately that's the soonest date for the sofa. I was impressed how quickly she called different locations to locate it lol not only she didn't do that i never told her a date so how can she response with that i only said they told me its backordered, when its backordered there's no ETA so means she lied, i once again ask to speak with the supervisor Shawn but continues to say his busy. Mind you through the whole conversation she keeps putting me on hold to ask someone about my questions. I think that at this point she should just say let me transfer you to someone that can better assist you. Well after all this i say so your pretty much telling me Shawn doesn't want to speak to me, she says ummm ummm yeah! i say yeah what? She says a huh. I said you know what cancel my order, she says is that what you want, i say YESSSS that what i just said. Goes on by saying they will cancel it tomorrow with no explanation as to why it can't get done that same day i start asking more questions and once again i get put on hold. Someone else comes to the phone not introducing herself and goes on by saying so like she told you your item is back ordered if you want to cancel it you can cancel but Shawn is busy so he cant talk to you, if you still want to talk to him you need to come to the store and so you know his about to go home. I say so your asking me to drive 1 hour to your store because you don't want to transfer me she says look we already gave him your message and we can't force him to call you back you cant expect me to go in an bother him to give him your message how unprofessional is that gonna be. I was like so clearly you care about the customers her worry is to bother Shawn, i then ask to speak someone above him and she says you gotta call corporate and hangs the phone on me. Its 1 pm and still have not received a courtesy call from him or the email about the cancelation. Never again am i gonna make any business with Furniture store.
Terrible experience at this store. Long time Ashley customer so took my sister there who was looking to buy a living room set she liked my recliner couch and wanted something similar for her house. Once we got to this location we see an add for a great deal so my sister gets super exited and was in love with a set of 3 power recliners that were on sale we ask for help and an eager sales rep is ready and waiting to make the sale. We point to the sign that was placed right on top of the power recliner set and ask is this the correct price for this set was were told yes of course. So my sister in a hurry said great I will take them. Once she was about to sign I noticed the price had almost doubled. So I told her wait hold on look at the price what happened. Then the sales rep just pulled the tablet away from us and walked away when we followed her asking her to explain why the price had changed she acted annoyed and kept saying you really think that’s the price for power recliners so I asked for a manager and Yao Ming came after 20 minutes and in a very dismissive attitude said that the add was correct. I let him know that the add said nothing about manual or power in it and further more the add was placed on the power recliners so that would be false advertisement. Specially if there is nothing labeling the couch or the add. He refused to admit there was any wrong doing and that him and his staff were in the right and walked away before he did I asked for the corporate office number and he did give me one ( that needed up being the incorrect info by the way) All in all it was a terrible experience one I wish I had never put my sister and nephew through and one I feel responsible for. I kept reaching out to corporate but with the holidays and everything had not heard back. Decided to give Ashley’s in Long Beach a chance yesterday since we were doing some shopping there anyway and oh my goodness I’m so glad we did! Talk about a difference!!!! They were great!!!! Faith restored!!!! Thank you Richard Store Manager!!!!! You made me believe again!!!!
We really do like our new love seat and couch from Ashley , very comfortable and stylish.
Rani was professional and very kind and patient.
My mom and I had the worse shopping experience ever.we purchased a set of sofa that worth more than $3000, due to some computer/credit card issue, we were being charged twice, which I was not mad about, but when the salesman walked us to the finance/billing department to get a refund on the extra charge, the lady behind the counter gave us an attitude and a cold shoulder right away as if we have done something wrong or like we were causing trouble. she said I would get an email in a few hours to confirm the refund but of course I want a proof of refund right away because of the high amount, the unpleasant gesture that she gave me really upset me so I asked for the manager to voice my displeasure; however, when the manager Shawn came over, he just brushed me off...we would never shop there again
Lily was super sweet and helpful. She answered all our questions and helped us find everything we were looking for.
Very helpful and friendly
I’m amazed of all the quality furniture Ashley has in stock. David is a great person/salesman who made my experience very pleasing. He was not pushy at all and would answer all my questions. He is a true professional and class act. I will be returning to Ashley’s to buy more furniture in the near future. Thank you David! We are very pleased with our sofa! Take care!
Started looking last month for items I needed to replace. I found what I loved. Came in today to make my purchases. To my surprise both items I wanted were involved in the Black Friday sales event. So not only did I purchase some fantastic furniture I saved about half of the original price. A savings I greatly appreciated. Thanks to my salesman Melvin Garcia for his outstanding customer service. Ashley is awesome
It’s very disappointing the type of “protection” plan that this company has to offer. It’s all a LIE just to get $200. This protection was intendente for accidents. I had a couple of accident due to my kids but the protection plan (5yr Furniture Plan) never took place all because it wasn’t done their way. This all happened within the year, as now I had a tear and the warranty can’t take place. And now when I asked for a refund they only want to refund $80. WHAT A JOKE! I need all of my money back! Be ware DONT let them get to you with this lie of protection. It doesn’t do anything!!! I EMAILED THEM BASED ON THEIR COMMENT OF MY REVIEW. AND I HAVE YET TO HEAR FROM THEM🫢😂. STOP WITH THE LIESSSS🤷🏽♀️
Houston took care of us from the start. Walked in and out. No hassle. Quick check out just how I like it.
Went above and beyond to help us find perfect furniture.
I came into the store, and a lady named Adriana helped me out and got me a very nice loveseat and sofa. She was very nice and she showed very nice customer service
We went to the Ashely Furniture in West Covina, an was helped by David. He was very welcoming and a pleasure to work with. Great customer service. He answered all my questions about Cloth and Motor warranty and accidental damage and if we wanted to extend the warranty further. He provided us with great options on Sofa, Loveseat with recliners combos and gave measurements of all sets we were looking at. He gave us time to think about our purchase, with no pushy sales tactics. He was very understanding with 2 wild boys running around as they looked and played with all the different sofas we looked at. My boys played with all the power recliners. To make sure they were working for us. We will definitely come back to purchase more furniture. Thank you again David for the great service. You made our purchase enjoyable. Hopefully we will get you again when we come back. Sincerely, the Wu Family.
Justin helped us out and was great! We ended up leaving with more items than anticipated, but without increasing our budget.
Had a great experience with Denek at Ashley. He was knowledgeable about all the products and very patient with my questions. I was very happy with my purchase and will definitely be back for future furniture needs.
(Translated by Google) Very good service, good communication Adriana (Original) Muy buena atención buena comunicación Adriana
I had an AWESOME experience working with Adriana. I been purchasing from Ashley furniture since 2013 for my house furniture. I really appreciated her professionalism, and patience. My experience overall was awesome, highly recommend… and ask for Adriana, she will DEFINITELY take good care of YOU!! :)
We had been looking for a round dining table for a some time, until we visited your West Covina store yesterday and we met Adriana who was the most helpful person we’ve run into on a long time. She found us the perfect table and gave us alternatives and suggestions for chairs to go with it. She was knowledgeable kind and professional. Thank you so much for a great experience.
Zi was awesome he helped me find what I was looking for. Ask for him at the front he will let you browse around and just let him know if you need help later
Friendly and super helpful
Awesome salesman
Adriana was so helpful and informative on the products we were looking at.
We visited Ashley couple days ago, and we got delivered today. Everything was great! The sale guy ZIYI provided a lot helpful advice. Definitely recommend!
I was a previous employee in customer service and my experiences with Ziyi as a sales representative were always great!!! He would work very closely with his customers to make sure they got all their right items and would constantly follow up with the customer making my job 1000 times easier. Also as a consumer he was always very patient with me and helpful with my orders big or small. Next time you want to buy come in and ask for Ziyi you will not be disappointed!
Very nice very Great
Very good experience. The salesperson Ziyi was very responsible and helped me a lot. We had a good conversation.
Location:Okay, Parking: not great , Service: Decent, did they have what I was looking for: Yes, large assortment of furniture: pretty decent. Prices: Average, Overall, first time at this location, and they did have a large assortment of items. I was there on a mission, so it was just a find and buy. The seller was nice and not pushy. I saw the pieces I was required to purchase, and yes they did try and sell me a 5 year plan, but once it was a no, it did not come up again. So I will give this location 3.5 stars....
Highly recommend Ziyi, he is very nice and patient!
Great experience with Sales Ziyi who is very thorough and gave me good advice.
I really like this furniture store! They have a wide selection of furniture, whether you're looking for a modern or traditional style. The sales staff is very professional and friendly, especially Ziyi, who would patiently answer my questions and provide helpful suggestions to help me make an informed buying decision. Their customer service is outstanding and the shopping experience was very pleasant. I would highly recommend this furniture store to my friends and family.
Great experience, and Ziyi is very good
I recommend Ziyi,he is very kind and helpful. he gave to me some options make me shopping and design easier.
I almost spent a whole day in the store. Ziyi is a super nice sales agent, very patient and professional, he helped me a lot. Furnitures have good quality, delivering and costumer services are also good. Recommend this store, and you should find Ziyi to help you.
A great experience, ziyi's service is great and very professional
Nice store, Ashley brings me in, Ziyi brings me to buy
Got help from this nice Chinese boy named Z i’m super happy with my experience and really excited to get my new tempur-pedic mattress
ziyi is the best
Ziyi is the best.
Upon entering the capacious showroom, one is immediately wrapped in a welcoming and stimulating atmosphere. The extensive collection of furniture, ranging from sleek, minimalist designs to timeless, opulent ensembles, promises to convert any house into a welcoming home. However, the defining feature of this store is the bespoke shopping journey, curated by Ziyi.
Andrea did a superb job by making us comfortable and being patient with us. We're extremely satisfied with her professional manner and already talking about introducing our children to her.
Great service Nelson was a big help
It was a pleasure buying at Ashley. The sales rep was amazing, he went out of his way to help and gave us some great ideas. Highly recommend Ashley in Covina
Be careful doing business at the West Covina Ashley store. They did a bate and switch on me with a $1,600 adjustable bed base. The sales person and Sales Manager Lino G. showed me there top of the line Ashley Adjustable base, which I liked all the features and agreed to buy, but I was sold a lower end model. I did not know this till after the base was delivered and accepted the delivery. I returned to the store the same day to tell them they made a mistake and even agreed to pay the $650 price difference but they said since I accepted the delivery they can't change the item. I called corporate and they agreed to fix the mistake but after contacting the West Covina store and them saying they sold me the correct item. Corporate said they can't do anything about it because the store is saying they sold me the correct item. So think twice before buying anything from the West Covina Ashley’s and expect zero remedy from corporate if a mistake is made. Sales manager was Lino G. and store manager Shawn S. To top it off the base is not flat so it makes my new $3,000 mattress sag in the middle.
Phil was very nice and helpful, Ashley has beautiful furniture to choose from
Jose was great at helping us choose the right sofa! He was very helpful and had great customer service skills.
Justin is a very good salesman. Answered every question, knowledgeable about the products, and welcoming. Went back a week later and bought a kitchen table and corner unit
Manuel perez has the best customer service. He is very kind and helpful. Thank you so much for your help, I would buy again.👏🙏
Found the love seat I wanted. Best price!
Phil was great, very knowledgeable, very honest. Was able to fulfill all wants and needs
Adrianna was great. She helped me find exactly what I needed and gave me a great deal!
Robert Flores was a wonderful help to help select and suggest great options for our family 😎 The staff was great!
The store was great and Cruz helped me out and he was amazing. Definitely recommend this store to anyone
Adriana was the best, super helpful and nice. I recommend asking for her for a wonderful experience.
What an awesome experience we had with Mr. Nelson Cruz. Very happy with our purchases. Thank you Nelson!
Great service! I literally got my bed frame in two days. Right when we walked in we were greeted and helped by Robert. Amazing!
You won’t lose with Cruz! Super efficient and kind salesman! Answered all questions and patient as we were debating what furniture we wanted and changes along the way. Ask for him and he will be super helpful!
Andrea was such a pleasure to work with! She made the whole process smooth and enjoyable! She was super friendly and patient with our indecisiveness haha thank you for helping us pick out our couches for our home!
Nelson Cruz was very helpful with the service provide and was very professional
We keep coming back, dining table and chair, now Leather sofa and chair set. Outstanding tentative service, not pushy, and delivered as promised. Can't say enough good things about the Covina Ashley store, especially sales rep Phil Ramirez.
Nelson cruz was very helpful he help me find was I needed thank you 😊
Andrea Navarrete she was exceptional. She went above and beyond in my service. She was so kind and patience with me and my family. She understand what we wanted and she make it happen. Thanks for everything!
Phil was amazing at helping me find just what I wanted for my home. Thanks for going above and beyond and being patient with me. You rock!
Good looking furniture. Great customer service. I’ll be coming back .
(Translated by Google) Excellent service (Original) Excelente servicio
Ashley West Covina have the best service Daniel Salinas and Andrea Navarrete were great with their service and attention!
Ashley’s West Covina the best store! Daniel Salinas and Andrea Navarrete were so helpful and nice to us!!! ❤️
I want to say is thank you to Andrea for helping us furnish my house. Buying furniture can be so stressful but she made it easier for us to decide what we needed and what was best for our place. Not only that we were able to find everything we needed! Again thank you to Andre for making everything easy for us!
Lilly was great. Very helpful and attentive. Great experience
Thank you to Nelson Cruz who helped us to get the best deal on our new dining room table and chairs!
We went in looking for a sleeper sofa and were happy that Nelson Cruz knew exactly which sofas were available to look out. He answered our questions and made sure we were satisfied in our purchase. Thank you Nelson for a great experience.
Our sales person was so friendly and very helpful. Wide selection of furniture. Would recommend Ashley to anyone.
Great service!
Shopping for furniture can be overwhelming but working with Andrea we were able to find everything we needed all in one shot. She really helped us figure out how to incorporate our different styles and how to make our new house feel like home. The world needs more Andreas!
Andrea is such a professional, kind, hard working and compassionate person. She’s always willing to answer questions and take her time with you. She goes the extra mile with her customers. Andrea is the BEST!
David N was amazing he helped us out picking out a sofa and refurnished our whole home
Andrea helped me out with all my questions and had a smile throughout the entire time I was in the store.
Andrea is friendly, knowledgeable and gives EXCEPTIONAL customer service with a great attitude.
This was my first time shopping at your location, a young lady by the name Andrea N helped me out and made my visit enjoyable and wanting to return again. Thank you again Andrea!!
I recently visited the West Covina Ashley Store and had the pleasure of meeting with Andrea N., one of their outstanding sales reps. From the moment I stepped into the store, Andrea's warm welcome and expertise made me feel comfortable and confident in my decision-making. Andrea's product knowledge was impressive. She patiently listened to my requirements, answering my questions with great expertise and guiding me towards suitable options. She even suggested complementary pieces that enhanced my choices. What truly impressed me was Andrea's dedication to exceptional customer service. She went above and beyond to ensure I found exactly what I was looking for, keeping my budget in mind and securing great deals and discounts. Her passion for her job was evident as she answered my questions and reassured me about the quality and durability of the furniture. Not only was Andrea knowledgeable and attentive, but her friendly and personable nature made the experience enjoyable. Her positive attitude and patience made me feel valued as a customer, and it's clear that she genuinely cares about customer satisfaction. After finalizing my purchase, Andrea ensured smooth and timely delivery, keeping me informed every step of the way. Overall, I highly recommend Andrea N. at the West Covina Ashley Store. Her exceptional service and delightful personality made my furniture shopping experience truly exceptional. Thank you, Andrea!
Great customer service given to me by Andrea. She is great at what she does!
There was a wide variety of furniture of and Robert Houston was very helpful. Fast delivery service.
Good services and cordially
I was told Ashley furniture customer service was not the best. Walked into the West Covina store and was attended by Justin and let me say he was the best. Because of him I found where I’m going to buy my furniture from now on. Thank you Justin
Great 1st time experience at Ashley’s in West Covina. Sales guy Cruz was patient and very knowledgeable and helps us find the perfect loveseat recliner. Will definitely shop here again.
Very good experience. Excellent customer service. Nelson Cruz was very helpful with our questions. We are so happy with our purchase. Thank you Nelson!!!
Thank you Ashley Furniture and Nelson Cruz for all your help. Love my new living room set.
Just found a beautiful sofa set. Thank you Nelson Cruz for helping us get the living rooms of our dreams.
I recommend Ashley’s for anyone looking for quality furniture at a value price point. I visited the store on a Saturday and a sales team member named José V. helped me out and he did an incredible job ensuring I got the best possible price for the items I selected. The process was super easy and Jose secured us an amazing 5 year warranty for the loveseat, dinning set, and coach table I purchased. I 10/10 recommend checking this place out and asking for Jose for all your furnishing needs!
I love my new sofa set. Ask for Philip, friendly, not pushy. Appreciate the delivery guys who were in and out within 10 min.
We had a great experience. Worked with a young lady named Lily in Covina who was very helpful and patient while we kept changing items we wanted to purchase. Thank you Lily for being so professional.
Andrea was such a pleasure to work with. She’s very knowledgeable, professional, kind and extremely patient. We appreciate her professionalism and all her efforts to making sure our experience at Ashley’s was amazing- thanks Andrea for being such a sweet and kind soul!
Excellent service from sale to delivery
Quick and out the door :)
This store was nice to shop at and with the help of Adriana it made much more stress free. Adriana’s customer service was beyond great.
Adriana was so helpful when it came to shopping for home decor. Her customer service and help was awesome.
(Translated by Google) We were looking for a sofa to make a change in our house and Cruz did not help us enough in the process of our purchase and in making the best decision, very grateful for the attention. (Original) Buscábamos un sofá para hacer un cambio en nuestra casa y cruz no ayudó bastante en el proceso de nuestra compra y a tomar la mejor decisión, muy agradecidos por la atención.
Had a great experience thank you to Adriana Gallegos was very helpful & was able to buy everything I needed from the start very satisfied with her customer service went above and beyond thank you
I bought my sofas at this location thanks Adriana for your help. I'm coming back soon to purchase my dinning set.
My husband and I purchased a coffee table and bed frame at this location with help of Adriana . I totally recommend her and this store.
I came in to Ashley looking for a good mattress I bought a pro breeze tempurpedic with help of Adriana. She made the process of purchasing so much easier. Thanks again .
Made a furniture purchase for my office, the furniture was outstanding, the person who assisted me was Adrianna she was extremely helpful and very friendly. Definitely will make more purchases their👍🏽👍🏽
I came in to Ashley looking to furnish my living room i purchased the tanavi sofa with a beautiful table set . Im so happy thanks to Adriana
I’m so glad that I went to the West Covina Ashley home store because Adriana gallegos help me out on getting a new living room set and bedroom set for my new home thank you aging Adriana.
Went in to purchase this gaming chair and desk, was assisted by Adrianna very helpful attentive, definitely planning on going in and purchasing more👍🏽👍🏽
Adriana was very helpful and delivered excellent customer service
So I went to the West Covina Ashley home store and Adriana Gallegos help me out of picking a new bedroom set with mattress thank you again Adriana.
adriana gallegos attended me with buying a bed frame, she was very professional and sweet. i appreciate how attentive she was to my needs and was able to find exactly what i needed. highly recommend to anyone!
So I want to the Ashley home store and Adriana gallegos help chose a perfect living room set for my new apartment. Thank you again Adriana.
It was a smooth transaction with Adriana. Had all my furniture delivered on the same day..
Adriana is a great salesperson i would recommend her to my whole family.
Adriana is very kind and extremely helpful. She has helped me with so much and has over the top people skills!
I've been buying furniture from here for the past years and Adriana always helps us and goes on and beyond to get us exactly what we need
This store is so clean workers are very nice Especially Adriana
Rani was so wonderful helping me with my decision when I purchased my new bedroom set. I will definitely ask for her when I come back to get my couches.
ANDREA awesome customer service very patient with me changing my mind every matress I laid on Thank you 😊 Definitely coming back
I had outstanding customer service from Andrea she was on point hooked us up with the best deals ever I was very satisfied with my purchase great vibes !!
My family went to Ashley to look for a bed and asked for Adriana based on the reviews I’ve seen. She was very helpful and thorough. She gave us info we wouldn’t have ever considered when buying furniture. I didn’t even know that there’s a purple mattress!! We ended up getting a bedroom set with the most comfortable mattress we’ve ever laid on. Thank you, Adriana!
Adriana was so helpful in assisting my family find the perfect Tempur she advised the store does not have a return policy and we would have to go through the Tempur manufacture warranty after her detailed explanation we went with the lux breeze soft. If you need a Tempur specialist we suggest you visit her.
We had a great experience with our salesperson Phil. Very helpful and understanding with our needs and wants. Phil was not pushy and trying to force the sale and showed us different options based on our needs…
Andrea pleasantly welcome us as at the store , she is very supportive and explained everything that we want to know and because of that i end up buying 2 items , good job Andrea , will definitely go back to this store.
We came in knowing exactly what we wanted. We shared that information and David N. And he delivered! He showed us what we envisioned and we were sold. Thanks David N!
David N was so helpful. Showed us different options, and went out of his way to look for different ideas as well. I recommend going in and asking for David N. I’m will be coming back in the future just because of David N
I love Ashley Furniture Store. Thank goodness for the workers like Jay Forte. Although he kept trying to help us using basketball metaphors, I do appreciate the slam dunk of a recliner that I got. I would say that Jay is the “Karl Malone“ of furniture sales. Thanks Ashley furniture!
We had a fantastic experience - two times!!! Thank you Nelson and team for your help with both purchases!
(Translated by Google) David N is a very kind person and he treated us very well, thank you (Original) David N es una presona muy amable y nos atendio muy bien gracias
Showed up to the Ashely’s furniture and Phil greeted us as we walked in. He did not follow us around or pressure us. He is very patient and didn’t try to rush us. when we made up our mind he was there to help seal the deal. He was amazing to work with and would only buy from him. Phil is the man!
I was helped by Adriana shes great! very friendly.
Nelson L was our sales rep. He was informative, knowledgeable and low key. No pressure. Wanted us to be happy. Showed comparisons. Highly recommend. We purchased.
Walked into Ashley’s looking for a bed frame and I have to say David N went out of his way to help us find our perfect bed frame and mattress!!! He’s very friendly, knowledgeable, and had the most amazing customer service. Call or look for David N for your next visit, guys!
Everything in store was high quality and it really helps to be able to go in person and try everything out. Phil was very helpful and showed us pieces that suited our specific needs, and he worked with us over the course of a couple weeks even though we weren't set on anything at first.
David N. helped me out and provided a good couch with warranties.
I recently purchased a couch from David N. and I have to say with his help and knowledge, I found the couch that I've been looking for my entire life. That, in and of itself, is priceless. Thank you David N. and thank you Ashley Furniture.
David Naverette made our shopping experience amazing! Congratulations to the management on having such a great employee! He was great from start to finish! Thanks again David for all your help 🙏🏼
I am taking the time to give a shout out to David N. For his great customer service. He is very professional, friendly and knowledgeable. Thanks again David :)
Adriana is a very good and professional agent. We are lucky to meet her.
I want to congratulate Daniel Salinas for being so helpful and kind. (:
STRAIGHT TO YOUR FACE LIARS! Do not shop Here. The salesman will all tell you you have up to 72 hours to exchange or return any item if you’re not happy, but the management and support staff later on will tell you it’s up to corporate to accept returns after you accept Delivery. I asked one of the salesman why they even offer the verbal 72 hour return policy and he said if they didn’t people wouldn’t shop there. When you call corporate, you’re told it’s up to the store manager. Very unethical and very unprofessional when it comes to returns. We endured so much back-and-forth. We spent four trips, back-and-forth to their store and a week of calling the store and corporate just to be told they’re waiting for the approval from the store or corporate to get back to them. We spent $6000 on a three piece sofa set and only wanted to return one of the small pieces. This is definitely not the end of our efforts. My wife and I are very committed to making sure people know how bad our experience was with Ashley furniture. The owner of Ashley furniture need not reply to this review. This is the worst experience we’ve ever had with any furniture company!
David.N did it again with his great service. We came back to purchase additional furniture for our home & he made our purchase easy & yet again extremely patient/helpful. Recommend him if you need assistance 10/10.
The staff are lovely, particularly Daniel and Lilli. Not pushy at all. Very helpful and both really went the extra mile to help me get exactly what I wanted. A very pleasant shopping experience, I highly recommend!
Came in to buy furniture for my new apartment and Justin was GREAT! He walked me through the entire store and went through everything in detail with me and really made this one of the best shopping experiences for furniture he really went above and beyond to make this a great experience I would definitely return for any future purchases! Thank you so much!
I am very happy with my purchase, and with the excellent customer service of Rafael, I will be coming back! Thank you!
Be aware of the Return Policy- ask up front and record it with video. They don't tell you you have to call corporate to get "approval." We purchased a 3 piece sofa recliner set in August 2023 at the West Covina location, and when I asked the sales manager if I could return an item if it didn't fit in our room, he said "yes, within 72 hours- just call us." When we tried to return the love seat within 24hrs, the Store Manager refused, and is not acknowledging that his salesperson and sales manager told us that. They are not being transparent and honest about their return policy up front- they keep telling you the policy changed and it's in the sales contract- Please be aware that you have to call corporate in the east coast, to get approval, supposedly- But when you call corporate, they say they have to confirm with the store manager that they approved the return or that they said within 72hrs- but the store manager Sean, in West Covina is flat our denying it and not being helpful. We have been going back and forth to the store and calling Corporate's Escalation Dept many times. This is so stressful and upsetting- this will be the last time, we shop at Ashley Furniture. I wish we would have gone to Living Spaces first- they have a 7 day return policy, for any reason.
I was helped by Daniel S. with picking out a sofa. Great service!!
Daniel Salinas provided great service without being over bearing. He demonstrated patience with all of our questions. He made shopping for a couch as pleasant as shopping for a couch could be.
Daniel Salinas was very helpful and very pleasant. We would come back again.
We had a wonderful experience at this store today! Everything went so smooth and quick!! I’m so excited to start decorating my space :) THANK YOU DANIEL S!
(Translated by Google) Daniel Salinas helped me today (Original) Daniel salinas me ayudo hoy
Daniel Salinas helped us out today. Very helpful. Helped us look for a dinning room table. Went over & beyond to help us find something that would accommodate our needs. We will be coming to this store again.
Thank you to Daniel Salinas on helping me with my purchase, he's great and very patient!! Will definitely be returning and asking for him!
Had a great experience shopping for new furniture with Daniel Salinas, he was professional, personable and understood what we were looking for without being pushy on things we said we didn’t need. Will definitely be returning to see him once we are ready to buy again :)
Every time I come here, there's always another unforgettable experience.! If I could rate this a 10/10 I definitely would 😁.! There's always a great vibe in the store and I wanna give a shout out to Daniel for his kind and resourceful energy.!
My experience in the business was very refreshing compared to other stores. The establishment looked very neat and organized. I can confidently say, i will be returning to this store again, especially because they're friendly environment and graceful workers. I wanna say, thank you to Daniel for his patience and approachable energy.!
Phil was great! I don't normally write reviews but I honestly wanted to help others when deciding and researching for purchases. We were looking for a new mattress for my daughter and he thoroughly explained all the different types of mattresses they offered and he took into consideration our budget.
Phil was so helpful! I am so excited for my new mattress !! We had a crazy 2 year old with us and his Mickey Mouse voice was the best she loved it !!
Phil helped my mom get the perfect furniture for her house. She’s super happy with what she got. Highly recommend Phil.
Shopping here is exciting and fun! There's lots to look at! I would have been confused if it wasn't for Andrea Navarrete. She's such a great employee to work with! She helped me buy multiple pieces of furniture for a good price!
Awesome service and professionalism.
The staff there was very helpful especially Jose V who helped us out go get the bed we wanted. Would definitely recommend to get you furniture necessities in the future and get help from Jose.
Phillip Ramirez at Ashley in West Covina is the best!!! He is knowledgeable, personable and over the top helpful. Not to mention he has a great sense of humor. His assistance proved invaluable to our shopping experience. He is helpful without being smothering. That’s why we are return customers and will continue to seek out Phil Ramirez.
Came in with the family to get a bed room set and living room set . Phil was our sales guy . He was so friendly made us feel so comfortable he was very Knowledgeable and he made us feel like we were talking with someone we've known for years . This was our second purchase from Ashley and it won't be our last .
Adriana was really nice in helping my mom find the furniture she was looking for and provided advice when it came to space in her room.
Adriana was awesome in helping me make a terrific bedroom purchase. She was very knowledgeable and helpful. Thank you for your help, it was truly appreciated……Veronica C.
Very good service, friendly and helpful associates! Got some couches for an awesome deal! And the warranty! I’ll definitely be coming back for the rest of my housing needs (:
Jose was really helpful amazing service
(Translated by Google) One of his best seller and excellent trait to my person as a client Nelson Cruz. (Original) Uno de sis majores Vendedor y exelente trait a mi persona como cliente Nelson Cruz.
Wonderful service by David N. who went above and beyond!
Ask for Phil, he’s the best! He will take care of all your furniture needs!
Went in the other day to purchase a bedroom set, and was helped by a gentleman named Daniel Salinas. He was very thorough in explaining all of the costs and delivery fees, and was extremely friendly and helpful. He took the time to answer all of our questions and addressed all of our concerns. We look forward to receiving our new set soon.
Daniel was very nice to deal with. He worked hard to make sure the couch and love seat was available . It was showing zero but keep looking and found there was the couch and love seat available.
Mr Cruz was extremely courteous and professional. My wife and I left the store very happy with our purchase.
Thanks to David N. For my mattress purchase! He was very welcoming and helped with the process.
Phil is an awesome sales associate. He helped me and my wife purchase our sofa that we wanted to put into our master bedroom and it was a perfect purchase. He is very knowledgeable and is great with his customers.
Phil Ramirez is very knowledgeable about the entire product line and patient with many questions. His character and honesty is refreshing in this day and age! I would highly recommend this location and sales person on your next furniture purchase!
Nelson L was great, very helpful.
My Experience at Ashley’s was great thanks to David N. for helping us. He was very helpful and patient. I would definitely come to Ashley’s
Justin Nieblas did a wonderful job in helping us. This is the second time we came back to Ashley to furnish our home. Because of people like Justin, we will keep coming back to Ashley for our furniture needs! Thank you Justin for all your help! We appreciate you!
Justin was so awesome! He was very patient and very helpful when helping myself and my family find the perfect furniture for our home. He also helped us find a new mattress!
My family and I walked into Ashley furniture store and right away Martell approached us. He was very helpful and knowledgeable. He made our shopping experience a breeze. We are very satisfied with our experience here and the purchase we made. Thank you Martell!
Nelson Cruz was very helpful and friendly
Me Cruz has answer all my question . Definitely I would recommend
Me Cruz gave us the customer service , will recommend
Thank you Nelson and Cruz for helping make my purchase smooth. We are super pleased with our choice, definitely will be back in again!
Huge shoutout to Daniel! He made everything quick & simple so now my gf and I are moving in with the perfect couch and dining set.
My wife and I were helped out by Dwayne, he did a great job in taking care of us. We went to the store shopping for a new mattress, Dwayne did a great job explaining what each mattress had to offer. He never pressured us on a sale and allow me and my wife to take our time so we can find what was more comfortable for us. When I go back to this store I’ll definitely be asking for Dwayne to help me out.
Top notch customer service shout out to Daniel helped me a lot when I was at the store 10/10
When you visit this store ask for Phil. He helped my wife and I with a purchase of a dinning room table and chairs. He was pleasant, patient and extremely knowledgeable. He made our experience at Ashley Furniture great.
Stopped by Ashley's to check out some furniture was greeted by Daniel let me just say by far the best experience compared to other furniture stores. We didn't feel hassled or rushed to make a purchase he showed us all over the store all the deals and promos they have going on. Definitely 5 stars if you need anything go and ask for Daniel he will make sure you find what you need.
Daniel Salinas helped me today good customer service
Great products, really good prices, and if you have the pleasure of meeting Noe, he will help to be your personal home decorator all for free! Believe me, he had us work out an amazing deal on a recling sectional, recling chair, and bedroom set. Stop thinking and go ask for Noe!
(Translated by Google) Mr. Daniel Salinas was very kind! He was able to help me choose my furniture and I am very happy! He knows about the product, he is very kind and it also works for Chivas! I recommend it for my entire family! (Original) El seńor Daniel Salinas era muy amable! El me pudo ayudar a eligir mis muebles y estoy muy contenta! Sabe del producto es muy amable y también le va a las Chivas! Lo recomiendo para toda mi familia!
I was so pleased with the service I received from Daniel S. He went above and beyond to help me find the perfect item I was looking for today. I will be highly recommending this business to others due to it’s perfect customer service and great quality! Thank you Daniel S. For your positive attitude and enthusiasm are contagious and have created a great environment and helped us produce outstanding results.
Daniel S. was an exceptional guide in our search for the ideal bed at Ashley Furniture store. His remarkable knowledge about beds, along with his genuine kindness, left a lasting impression on us. From the moment we stepped in, he made us feel incredibly welcome and understood our specific needs and preferences. With his expert guidance, we navigated through various options, and he provided insightful information that helped us make an informed decision. His patience and willingness to answer our questions truly stood out. We're excited about our new bed, but equally excited about the prospect of returning in the future, knowing that Daniel's assistance will make our shopping experience just as exceptional as it was this time.
Daniel S. Did a great job!
Daniel provided great customer service. Thank you.
I walked into Ashely’s just to look around. Even though I was extremely impressed with the customer service. Daniel really made me feel at home with his service.
I have had a horrible experience and will never shop here again. First off, my item arrived damaged. When I complained, I was told they would send a technician to repair it. I bought a brand-new item that shouldn't need repairing and shouldn't be damaged. After they "went to bat for me" to get me a replacement item (which is a complete joke to me because OF COURSE they should replace a damaged item), the replacement arrived and was more damaged than the first. I am now three weeks into this process and have had to spend A LOT of my time speaking with Ashley Furniture customer service. It's funny because their return policy states when you return something, it has to be damage free, yet they can deliver you a damaged item and it's supposed to be perfectly acceptable? Do yourself a favor and shop elsewhere.
Very happy with our selection and the customer service from Nelson. My mom is a very picky person but she was extremely happy with her purchase and specially the customer service. Thank you Nelson.
Come into Ashley’s and visit Phil for his great customer service and care to his clients. You will have a great laugh and experience shopping at this location.
We had a wonderful experience shopping for furniture with Nelson L. He is very knowledgeable and made the whole ordeal a fun experience. We’ll come back and hopefully deal with him on all future furniture purchases.
I gotta tell you, a furniture store is the LAST place I wanna be at on a Saturday afternoon, well.. at least that’s what I previously believed before I was helped by Phil (salesmen). He really made me feel comfortable about my concerns and questions, and what a funny guy. I even got to test out some remarkable pieces of cushion. Very pleasant experience indeed. Again, I was originally planning to just look around, maybe find I nice mattress to take my midday nap on, but Phil really drove home the sale! Fine establishment!
I was helped by Daniel today as I was looking for a new kitchen table and he was so respectfuland helpful to me and my husband.
I came to this location too purchase a mattress my sales representative Adriana was very helpful. Thanks again.
Went in too Ashley homestore this weekend purchased a sofa recliner. I want to thank my sales person Adriana for help and patience.
Customer service was great. Nelson was of great help!
If you have anyone help you out, Phil is the guy to talk to. He was friendly and knowledgeable with helping me find a night stand and lamp for my bedroom. Thanks for the help Phil! Will definitely be back for my furniture needs.
Phil Ramirez is a great guy! He’s always there to lend a helping hand and willing to talk with you and give you great advice! He is super funny and polite!
After meeting Phil, I definitely would purchase from him, best personality, east to get along with, Thanks Phil 🤙
Great customer service and prices
Good prices and good customer service
Robert Houston was a great help! He was very friendly & knowledgeable with the products. We came for the LDW sale and bought bed sets for two of our rooms. He was funny & made us laugh and also knew not to break our budget. Thanks so much! 🙏🏼 😊
Had an amazing experience buying our new mattress here with Nelson! He was very knowledgeable and helpful in picking a mattress suitable for all of my needs! :) If you are coming by here I would definitely ask for his help.
Adriana was fantastic. We purchased a set of sofas in October and we were so happy with them we decided to add one more piece. Adriana was so friendly and helpful. She is wonderful!!!!
Daniel Salinas help me out Thank you
Great customer service, ask for Daniel he helped me find exactly what I was looking for and had a great attitude. Will definitely be back in the future when looking for other furniture.
The sales associate Mr. Cruz was a really cool guy and was extremely helpful. He took the time to help us load our car and made sure everything went accordingly. He really knows what he’s doing and was a very kind man.
Came here to buy a new kitchen cabinet and table set. I was assisted by Phil Ramirez who was the most helpful and most patient worker I have ever met. Phil answered all my questions, helped me measure each piece of furniture I had questions about, and walked with me throughout the store as I was looking around. Like I said, Phil was very patient and very personable. We had great conversations about life and family throughout my time there and eventually, Phil helped me come to the decision on picking a table and cabinet set. Overall, was extremely satisfied with the whole experience of shopping here at Ashley. Will definitely come back for future purchases. Highly recommend asking for Phil and his assistance if he’s working.
Mr. Salinas was very helpful & helped my wife & I pick out a perfect layout for the nursery. I will go back to him when I'm ready for the living room.
Daniel Salinas was super helpful and friendly. We didn’t feel pressured and he was able to answer all of our questions.
Ask for Daniel Salinas when you go to this store you won’t regret it! He is amazing!!
We have a brand new Cali king mattress from Ashley’s and it was too soft. We tried to exchange it for a more firm one and they are saying they cannot exchange or return. Worse customer service and extremely dissatisfied with them because no one and no where on their website said we cannot exchange this if we are not satisfied. This is a $5000 plus mattress. We have called them 4 times now and say we have an open case. They keep pushing us away and say they will call back in 1-2 days when it’s been about 2-3 weeks. I will be contacting the Department of Consumer Affairs and the Better Business Bureau to file a complaint. This is unacceptable.
Did not have what I was looking for
Phil Ramirez Has such an exuberant personality That Makes it a pleasure to work with him. I look forward to working with him in the near future again! Dennis
My gf and I recently purchased a Couch from this Ashley store, and I could not be more satisfied. Employee Nelson L. Provided great customer service and was very knowledgeable. Helped us choose a couch that met our needs and made our experience easy. Highly recommend it
Was very pleased with the customer service from sale associate Nelson L. Answered all of our questions regarding our purchase. Very personable and made the transaction a breeze.
We had a great experience buying furniture at Ashley Store in W.Covina, thanks to Phil. His knowledge and advice help us a lot. Will recommend him to all my family and friends.
Nelson Landaverde is very helpful and nice, he has great customer service and help me look for a sofa set. I will go back again next time
Go see Phil!! Nice guy, very friendly and super helpful!
Martell professionalism, personable personality and his knowledge helped us select our purchase.
My experience with Ashley Furniture was amazing. Daniel. S has great customer service he received my family and I very well. He has excellent customer service. I recommend to ask for Daniel.S for any assistance. Thank you Daniel!!
I arrived to Ashely’s looking to purchase a mattress and was greeted by Adriana who was very sweet and helpful! I will definitely return to purchase other furniture !
I went to the store to look for a dresser that i needed and nelson landaverde helped me look for a good dresser great customer service from him very helpful.And i will go back again for my future purchases.
Nelson L was awesome! Extremely friendly, helpful and super informative. I appreciate him helping us find the perfect mattress.
Best customer service I have ever experienced .Phil greeted us and listened to what I was looking for and lead us around the store with professional ease. He was kind patient and did not rush or pressure me . I was so happy with my purchase that I have returned and always ask for Phil Ramirez . Amazing kind professional salesman !!! Thank you Phil😊
Just moved into my new apartment, found this place and had an excellent variety of furniture to chose from. The customer service is beyond excellent , I would recommend everyone to ask for Daniel S. Helped me with some excellent choice and I’m very happy with my purchases , thanks again Daniel 👍🏻
(Translated by Google) I love the furniture, the store is super, the customer service is very good, the seller Cruz was very kind and attentive to me, thanks for your help (Original) Me encantan los muebles la tienda es súper la antencion al cliente es muy buena el vendedor cruz fue muy amable y atento conmigo gracias por su ayuda
Daniel S did a great job, we had a great experience shopping here
Excellent service real good and nice guy it was a pleasure to shop here and had great experience with Nelson Cruz
Nelson Cruz
Daniel S. Had a great attitude and amazing customer service!! Thank you so much for your patience and taking the time to show me different pieces to match my home!
Daniel S. did an outstanding job! He was very professional and helpful.
Stopped by Ashley furniture to look for a bed frame and mattress . Adriana was the sales rep that helped me , she was really nice and helped me apply for financing. She made the process so easy . If you go to Ashley’s in West Covina ask for adriana.
(Translated by Google) I came to this location looking to furnish my new house and I found a bedroom and living room that I really liked. Thanks to Adriana I found all the furniture I needed. Thanks, Adriana (Original) Vine a esta locación en busca de amueblar mi nueva casa y encontré una recamara y sala que me gustó demasiado. Gracias a Adriana encontré todas los muebles que necesitaba. GraciasAdriana
Phil helped me with everything I needed and then some
My dude phill is amazing he is the best
Visited Ashley Store, some blonde girl , I think her name was Adriana was so helpful, bought a couch I loved it!
Phill is amazing see him for everything for your home
Phill is the best I would highly recommend him
Adriana helped me buy my patio furniture. she was very knowledgeable and helpful, Not pushy at all . Definitely coming back to her for my furniture needs.
Phil is amazing see him for any of you needs
Mr Cruz is very helpful, very friendly . He is very special !!
Mr. Cruz is very knowledgeable and friendly, we are really appreciate all his help in finding new dining table and 4 chairs. Thanks
Had a great time purchasing a mattress with the help of Nelson Landaverde. He encouraged us to really try out the mattresses and helped us understand the difference between the quality of each one. I love our new mattress! THANK YOU NELSON L!!
I had to purchase outside furniture and Daniel was such a huge help. He was not pushy but rather very helpful explaining to me my various options. If you need help purchasing an item I recommend going to Daniel he is very knowledgeable, friendly, and helpful.
I don't leave reviews often, but I went into Ashley furniture recently. I am always afraid to go in and look to price things. I am looking to buy a new dining set and am not 100% sure of what I want. Phil was super knowledgable, helpful easy going and had a great sense of humor. Overall I felt very comfortable. The experience was great. I am look forward to coming back.
I didn't know what to buy for my son's room but with Nelson Landaverde's help, he was able to design the entire room for me and it made shopping a breeze and he's also a pretty funny guy.
Perfect! Phil was very helpful and gave me a very reasonable price. I had a Couch and Entertainment center delivered without any problem.
Phil is the best! Thoughtful, respectful and very knowledgeable about the store's products.
Daniel s. Helped us out so much he is an amazing person, gave us an amazing furniture experience !!!
Nelson L was super helpful and friendly. He was able to answer all of our questions in a professional manner.
Justin is really nice and very helpful. We got the bed and sofa we really like for our new house~~
My family and I have been shopping at Ashley's Furniture, West Covina for 10 plus years. Nelson Landaverde has gone above and beyond to ensure that we select the best furniture that has helped us turn our house into a home. Mr. Landaverde is extremely knowledgeable of all of the furniture selections within the store and has provided us excellent customer service and guidance during our numerous visits throughout the years. Truly thankful for his help during each store visit. We are always more than satisfied with our purchase. Thank you Nelson!
I went to the store to buy a bed and Nelson Landaverde was such a great helper. He explained the different kinds of beds they were and the items that came with the bed.
Our college dorm shopping was a breeze thanks to Nelson Landaverde for all your help!! :)
This West Covina Ashley location was a great experience. They had a great selection to choose from and at a great price. Great customer service and professional. Especially Nelson Landaverde. Ask for him for the best experience. Thank you West Covina Ashley!
This store rocks!! super helpful and friendly. Nelson Landaverde was resourceful and was very enthusiastic to help, he made the experience great. I have been recommending him to all my friends and family. He also has a super cool name
My experience will Phil Ramirez was excellent. He was able to save us a lot on our purchase of a mattress and dining set. He was very knowledgeable and was able to thoroughly explain the differences in mattresses. I will definitely see Phil again for my furniture needs.
Daniel S was so helpful and kind to us while shopping. He made the purchasing process so easy!
Furniture isn’t the same without Phil. He can make the furniture buying experience remarkable.
Phil is wonderful and kind, you should ask for him when looking for new furniture
Daniel S. Did a good job helping me out
Daniel Salinas helped me out so much with the process of furnishing my home, definitely will be back & will ask for him!!
Came to Ashley 1 hour prior to closing, met Amaya, and left with a bedframe and mattress! He worked with pricing, and was very knowledgeable and helpful! Ask for Amaya when you shop here!
i purchased a desk and a gaming chair from Adriana, she was very helpful and was super knowledgeable
(Translated by Google) Pleasant service, I bought a living room set and Adriana took very good care of me and kindly helped me choose the color (Original) Agradable servicio, compre un juego de sala y Adriana me atendio muy bien y me ayudo amablemente a elejir el color
I had the pleasure of experiencing exceptional customer service from Daniel S. at Ashley Furniture. As my girlfriend and I were on the hunt for a couch to enhance our living room, Daniel's expertise and attentiveness truly stood out. He took the time to understand our preferences and guided us through various options, ensuring we found the perfect fit for our space. His friendly demeanor and willingness to answer all our questions made the process enjoyable and stress-free. Thanks to Daniel's assistance, we were able to select a beautiful couch that perfectly complements our living room, making it a comfortable and stylish haven.
I went in to this location in search of a mattress and ended buying a tempur pedic best purchase I have made. I just received it last week and I am loving it. Thank you Adriana for your help.
I came in with my wife in search of a dinning table I ended purchasing a beautiful table thanks too my salesperson Adriana. She helped me get the perfect table at a great price. Thanks again.
My husband and I visited Ashley’s furniture looking for a new sofa and Daniel was so helpful! You can tell that he loves his job and genuinely wants to help out his customers with a good deal. Next time I’m going to Ashley’s, I’m looking for Daniel. Thank you!
David N was an awesome salesman! He helped me navigate the jungle of recliners and he helped with the perfect recliner choice!! Go see David at the West Covina sore!
I went to Ashley’s looking for a sofa for my wife and I’s new home. We were greeted by Daniel, and he was awesome. He was polite, attentive, and genuinely had our best interest in mind. I had a great experience at Ashley’s. Thank you, Daniel!
Overall, I could have not had a better experience with Ashley Furnisher Store. The customer service is incredibly amazing. I was helped by Daniel S. to find what I needed and to help me find the right fit for my home!
Phil is very honest and a great source of information, highly recommend if you need some furniture
Go see Phil, at West Covina Ashley furniture!
Great experience shopping at store. Salesman Noe was very patient and not pressuring us to buy anything. Ended up buying multiple items.
Wonderful experience here. Rani was so helpful. She is the best! She explained everything and showed us the best pieces for what we were looking for. I highly suggest asking for Rani if you come to Ashley Furniture in West Covina!
The staff at this Ashley furniture store are fantastic. I was assisted with my purchase by Phil. I will definitely return because of his kindness. He was very professional and had lots of knowledge about the products. I especially appreciate how extremely patient with my kiddos who wanted to climb all over all of the furniture.
I had a great experience, I’ve bought furniture at many places over the years including Ashley’s but I’ll always remember Phil, he will make you Laugh and well inform you on the furniture your inquiring about.I purchased a new Desk and chair that has been working great, looking forward to purchasing more furniture with him in a few months. Phil better be there! Haha
David N provided great service and assistance. I highly recommend family and friends to shop here.
Great store, great customer service. Phil R. Was very helpful, very knowledgeable. Will recommend.
Daniel S. did a good job helping me out and finding what I need. Was able to get things done with no issues, highly recommend!
Very clean store staff very professional. Thank you Daniel S. For been professional and for helping us get what we want.
I was helped by Phil, one of the sales associates at this location who did an amazing job helping me pick out the best furniture for my new room. He was able to show me a variety of options to match the color palette I was going for as well as suggesting a bed frame to accent everything! Amazing service!
Best experience working with Phil! He was super helpful and honest, my daughter loves the bed and nightstand we got. We will definitely be coming back!
Daniel S. Was awesome with helping us out. It was my first time to an Ashley furniture and he made my entire experience amazing and easy. He helped my husband and I see plenty of options to choose from and made everything so much easier to shop. We will definitely be back and love to have his help again. Thank you so much Daniel for helping us in get the most beautiful furniture and the best experience.
I had a great experience at Ashley’s, thanks to Daniel S.! He was super informative and helped me with any questions I had ((: def would recommend
Daniel S did a great job helping me out and helping me get exactly what i was looking to add to my home
I was in there the other day with my fiance and we were looking to purchase a new couch for our living room. The customer service we recieved from Daniel S. was great and made the whole experience amazing.
Great service these guys know what they are doing, the person helping me was Daniel. Dude was great his great attitude and and sense of urgency to assist me through my whole experience shopping was above and beyond. His knowledge of the products and the great prices he offered to me. If you plan on buying furniture and need someone who can really assist you Daniel is your guy. Besides the great service he provided me great atmosphere.
Came in and was helped out by Daniel S. He answered questions and made the experience easy purchasing new furniture!
Very thankful to Daniel S. for helping me out, excellent service!
It was super great working with Phil! He was beyond helpful in choosing the right dresser for my room and he was also extremely patient in handling countless questions regarding quality of wood.
Highly recommend this store, especially working with salesman Phil Ramirez. I've been to the store twice and each time made a purchase that I felt great about. Phil was knowledgeable and very helpful. I'll definitely be back for future furniture purchases.
Me and my fiancé came to Ashley looking for a new table. The moment we step in we were greeted by Justin. He was very polite and kind. He help us find a wonderful table at a great price! We were so pleased with his hospitality that we went back and bought our couch though him too!
If you come here I recommend talking to Justin he’s very helpful lets you shop around and answers any question you have. He made the furniture shopping a great experience with his customer service definitely coming back with him .
I was looking for a specific style/color couch for my office, and Phil Ramirez understood what I was looking for and found it. We'll be looking for some home furnishings soon, and Phill is the guy for us
I had went to multiple furniture stores where no one treated me nicely until I came to Ashley and was greeted by Justin. One of the best customer service I have received Justin helped me out with everything I was looking for. I would definitely recommend to go and ask for him.
Great experience I had at this location Justin was very helpful and had great hospitality!!! would recommend him to help you out !!
Shopping was cool... David N. Even made it easier because he knew what he was talking about and made it easy for us to choose... Very happy with our purchase and David was super polite... Would recommend coming here again... Thnx a lot...
Phil Ramirez is an excellent associate. He is very helpful and knowledgeable. He showed us numerous options. I will be back to the store and make sure I make an appointment specifically with Phil. Give him a raise for all his excellent people skills!!
Phil is the best! I found him to be patient and warm. I would recommend him to all my friends and family
Adriana helped me furnish my entire house , she’s the best sales person. Definitely recommended her to my family !
Ashley West Covina David N. Helped me get the best Recliner that was perfect for my living room.
Best customer service I've ever experienced thanks to Adriana, she was patient, helpful, and kind. She made shopping for the right furniture easy and always politely answered my questions and in great detail. She was an amazing salesperson and I was impressed as well as satisfied, will definitely ask for her again when I return. For anybody coming to Ashley homestore, I strongly recommend getting her as your salesperson. I'm also very satisfied with the mattress I purchased which I wouldn't have found without her assistance.
David.N was extremely patient and helpful while shopping around for our new home.
Adriana was so helpful and knowledgeable , she helped my family and I purchase a living room sectional. she provided such great customer service! Thank You ! Will definitely recommend to my family.
I bought my living room sectional and my room furniture good customer service thank you Adriana Gallegos
Purchased a queen size bed from this store, with David N. helping me find the right one, I am able to have the best sleep. Thank you, Mr. David N. 👍
I was looking at for a bedroom set for my new place. I had a friendly and helpful sales man, David N. I will definitely go back if I need anything else.
I had an awesome experience working with David N. he was helpful, nice and patient to work with me. I recommend asking for David and visiting this location.
Great experience! Martell was very helpful and we were able to get our bedroom set at a great price!
I purchased some furniture that I’m very satisfied with! Thank you to Adriana!
Came to buy a sofa last Saturday And Adriana was very helpful in helping my find the perfect sofa for my home
Phil was a great help while i was trying to decide on a new dresser, he worked with my budget and helped me with measurements! Great customer service and more than happy with my purchase!
Melvin was our sales associate. He was hands off, which I appreciate, until we made the decision to try out beds. After making the decision on the bed, Melvin was able to find us the right bed frame that we were looking for. He was knowledgeable on the locations of all of the frames and it was great working with him. When it came time to purchase his sales manager, Shawn, worked with us and we were able to close the deal. I appreciate the effort Melvin and Shawn(West Covina store) put in to make our experience easy and pleasurable.
The store has a lot of selections and styles to choose from. Melvin was amazing, he let us shop at our own pace without rushing us or haggling us. The whole experience was peaceful and we are so happy with our whole purchase.
Great service&, extremely helpful. Nelson Cruz. Thank you
Great service from Cruz!!
I’m greatly appreciated to Nealson who’s been helping me all the time at Ashley store. His very nice and try’s to help me to find exactly what I’m looking for and makes us leave the store happy. And as he promises everything arrives on time. I would definitely go to Ashley and ask for him. If
I came in Ashley Adriana assisted me with my purchase. She was really nice and helpful highly recommend her.
Great experience. Sales person Noe was very helpful and understanding to our needs. Didn’t try to sell us something we didn’t want. Great selection. Thank you for making us feel special
Thank you so much to Martell and team for a wonderful experience! Martell helped us find a new dining room set and was patient and understanding as we looked through several options! He was incredibly helpful and offered some great advice throughout the process. We are so excited for our new set to arrive in only a few days!
We came into the West Covina location and Adriana was extremely helpful and kind. She was able to help us with the purchase of our new dining table. We had a bad experience with a prior purchase and the protection plan we purchased, and this time Adriana and her store manager threw in the protection plan for us for free. They were great! I highly recommend going to Ashley’s and asking for Adriana!
Great customer service they help me to find the perfect frame for my bed and gave me a great price for it
I purchased furniture there about a month ago and my go to sales person is Phil. I've purchased furniture at that store before also with Phil. He is such an asset to the company; he is friendly, patient, professional and extremely knowledgeable about what he is selling. Phil is the reason I keep coming back, especially because he's not pushy, he doesn't make me feel bad if I change my mind about my choices!, I really appreciate his input This is the guy to ask for, you won't regret it!! I need more items but I'll wait for the sales because they are Amazing ! I love my beautiful furniture,I also had a wonderful experience with my delivery and set up, the workers were so professional and polite! An AWESOME experience there every time! Thank you!!
Excellent service and fast delivery! Great quality furniture! Definitely recommend to anyone shopping for beautiful furniture at a reasonable price. 👏💯
We had a wonderful experience working with Dave and Lino. We walked away with the perfect sofa! We are so grateful to them for how much time they spent in helping us. We will definitely refer all of our friends and family to come here! Thank you so much.
Thank you Melvin for helping us with our purchase! He was patient, kind, and empathetic.
Showroom was nicely organized despiste the renovation and our salesperson Daniel was knowledgeable and very friendly
We haven't bought furniture in a long time so Ziyi definitely was extremely helpful in helping us find a couch that fit our size room. He gave us different options and configurations that best fit. We didn't go in looking to buy a mattress but ended leaving with one as well. Overall great experience!
Had a great experience here, Daniel Salinas made the process of buying a table and couch very smooth and appreciated the help he gave, definitely would recommend him.
Daniel Salinas was very helpful. Thank you!
First time buying a mattress and dining table. Daniel Salinas made the process very smooth. Made the whole experience easy.
When you come in ask for Phil! He was very helpful not pushy like other salesman.
Salinas and Shawn both did a great job taking care of me and my wife today. I definitely recommend coming to this location for any furniture needs!
Awesome,really happy.tell all my friends and family to shop there first.spent a lot of money but was worth it.thank you for your kind sales associate.five stars and more!!!will shop again there soon.⭐⭐⭐⭐⭐riena ugulano
I specifically stated I would not be at home for delivery and was told it could be left at my door. Now I’m being told on delivery day that they can’t do that. I was just told what would make the sell.
Nelson Cruz was a great sales man and explained everything needed to know about our purchase, price, discounts, delivery, he has a great personality and has a great sense of humor. Thank you
We walked in and within 10 minutes Martell helped us find our dream sofa! Super friendly, helpful and even gave us some epic marriage advice haha! Go to Martell - he’s great!!
Martell was extremely helpful and friendly when helping us pick out a main couch for our living room, and he really listened to our needs and price range! Absolutely amazing customer service and recommendations!
First time experience with Ashley and it did not disappoint. We were greeted upon entry by a sales associate named Derek. He was polite and really helpful. He is very knowledgeable about the products and services the company provides which made the process easier. He’s also respectful, in terms of not being pushy or trying to oversell you on something. We gave him an idea of what we were looking for and he provided various options. We ended up furnishing our soon to be home thanks to him. Looking forward to delivery of our goods in a few months. I will update the review then. Thanks Derek!!
Very good service provided by the staff at the Ashley store in West Covina . And of course the quality of the furniture is also great. Make sure to ask for Cruz . The service provided by Nelson Cruz was outstanding.
Our experience with Phil was pleasant and super helpful! We will definitely return
Phil and Lino were excellent to work with! My wife and I were tired of all the other pushy furniture stores and their lack of listening to our needs. Other stores’ sales reps only wanted to help us if we were ready to buy. We actually placed orders with 2 other stores and went to Ashley to only look at a table. After our great experience in the with Phil, we ended up cancelling our other orders and bought everything for our new home at Ashley. Thank you Phil and Lino for your attention and care!
First off the staff is very welcoming, and the prices are very affordable considering the quality (especially compared to IKEA). Daniel assisted my boyfriend and I on finding the perfect kitchen island. We were in and out in about 30 minutes with his help. 10/10 recommend anyone in the market for furniture. Daniel you were GREAT! Thanks again :)
Nelson was awesome !!! He helped me get everything I needed, was very patient with me and answered all my questions. When you walk in ask for Nelson !
Wonderful store with quality furniture at reasonable prices. Andrea was a dream to work with. Will definitely use Ashley furniture again!
Fantastic experience with Robert Houston. Buy, buy, buy now before the economy collapses! Really a great guy! Robert, thank you for your help!
Great customer service! Robert Houston awesomely helped us!
I’ve been to other Ashley Homestores before and the West Covina location is by far my favorite one. I’ve bought multiple furnitures from this location and the sales people have always been so helpful. Today I was looking for a mattress and was helped by Justin Nieblas. Justin made the whole process SO easy and simple. He did not push me to purchase things I didn’t need or push me to finance like other locations. I told him what I wanted and he provided me with options and great advice. It was so nice of him to look up discounts for me without me even asking! He was patient with answering my questions and addressing my concerns. I left feeling confident that I made a good purchase at a good price. I would definitely come back to this location again! Thank you Justin!!
Best store!!! Enjoyed my time and got everything I wanted and needed thank you Martell!!!! And the Ashley furniture team.
Daniel was Amazing!!!! Very informative. I was in and out and Pleased 😊😊😊
My family is disappointed. We bought reasonably priced mattresses at this location. We were told that the mattresses would arrive later in the same week. Fast-forward to almost a month and we barely got the mattresses today, after many calls and many emails. Our sales lady was named Rani and she seemed really nice. She gave us her number to call her in case anything went wrong with our delivery but the number ended up being a disconnected one… After many emails and calls about the delivery, we now have an incomplete order. Everything but the mattress covers that would ensure our warrantee arrived. The latest email says they are on back order. Could it be a ploy? Well, as of now, we continue to be bedless until the elusive covers arrive… ***Update 8/2/23 We were told yesterday 8/1 that the protectors would arrive between 11-3pm and they never did. When we called today to see what happened, we were told that they cancelled our order. I don’t know what’s going on… maybe they really are just having supply issues or if they do this to every mattress customer seeking the warranty so they could get out of replacing the mattress later… if your buying a mattress from Ashley Furniture, be warned.
Two weeks ago my husband and I purchased a new bedroom set from Ashley and we couldn’t be happier. The furniture is beautiful, delivery was smooth and everything went perfectly. Our salesperson, Daniel Salinas made the transaction a really comfortable experience. He was knowledgeable, polite and not pushy, a real gentleman. We were very glad that he helped us with our purchase. We will definitely be visiting Ashley again for any future furniture purchases.
This is the second time at Ashles furniture Daniel is very helpful thank you very much for all your help.
We had an AWESOME experience working with Phil. This was our first time shopping for a couch, but Phil was super knowledgeable and helpful in helping us choose the perfect one for our brand new home. We really appreciated his professionalism, and he was never pushy; he gave us time and we actually came back another day and asked to work specifically with him because of how much we liked him. We were also extremely impressed with the delivery, they showed up early within the window and installed it within 10 minutes. Our experience overall was awesome, highly recommend… and ask for Phil, he’s your guy!! :)
Had fantastic experience
Phil was excellent to work with and a great help!
Great customer service from our sale rep. Justin answered all our questions and was very helpful. Our furniture was delivered promptly and the guys did a great job. I'm really happy with our purchase at Ashley's (West Covina).
I found a beautiful modern sofa at the store in West Covina. The sales associate who helped me was Andrea Navarrete. She was very helpful and friendly, and best of all, she quickly directed me to the sofa that fitted my needs. Also, she gave me a nice discount (who doesn't love a discount?). If you're looking for good-looking sofa with clean lines, go to Ashley Furnite. Ask for Andrea.
Customer service was awsome Nelson did a great job.
Ashley Associate "Phil" of W Covina Store was a Great Help. He seemed genuinely attentive to our needs and courteous he seemed to went out of his way to keep our purchase on budget
Shopping with The sales person Rani is a great experience for me. She is a great person. Helped me in finding my living room furniture. I am very happy with her service.
Hi I went to Ashley furniture store today. I met rain the sales person. She is very helpful. She is grate with lot of product knowledge.
We dealt with Robert who was very knowledgeable ... large selection and fair prices
The customer service SUCKS! They delivered the frame to my car but placed the glass side of the frame facing the back. After heading out of the parking lot, the glass BROKE because all the weight is in the glass ( of course it would brake). ASHELY said this is not Our responsibility ! Wow. Good customer in store ( no doubt). Watch out the customer service when you purchase any item after you Head Out Of the Store. Feel so disappointed!!
Ask for Justin. He is very friendly and he will work with you in your needs. Just moved and was looking for new mattress, and furniture and Ashley sells purple mattress. For a person who believe sleep quality is most important, I would come here and try the mattress and buy. They have a whole good package deal
All staffs here are very friendly. Especially Justin who helped us on sofa and mattress. Everything was good quality and reasonablr price. The purple mattreas is awesome.
Great service really recommend Martell & Lino
Staff was super kind and helpful, they show you around and make sure you really like the furniture before you buy. Huge shout out to brother Ziyi for giving me a fabulous deal on this couch :)
The staff was incredibly patient and helpful as we picked a couch for our new home! Highly recommend coming here!
Martell was really helpful! Our family had a great experience at this store.
I came to Ashley today, got greeted right away by Jose, he was very helpful. I end it up buying my bed. Thank you Jose for showing me around and helping me making my decision easier.
Ziyi was a great salesperson! Very knowledgeable and he listened to all of our desires and suggested the right products at the right prices.👍👍👍👍👍
Large selection of furniture sets but very few modern or European styles. Walking into the store it felt like going to a car dealership where salesman are just waiting around for customers. Did not feel comfortable having the salesman follow us around when we want to look around on our own. They are located at the upper level of the Eastland shopping center.
David N. Did a very good job! I will come back again and recommend David😊
Ziyi is a great salesperson! If you’re looking to purchase a new sofa, he’s definitely one to ask for! Very knowledgeable about products available.
We walked in to casually browse and our sales rep, Andrea, greeted us up front and gave us our space to walk freely until we were ready to make a decision. She was awesome and made our visit enjoyable!
Great help lots of options on the sofa’s and bedding
Melvin was very helpful and made things easy for me to decide on my purchase.. Sales Rep 5 stars. Now I’ll be waiting on my bed frame to be delivered.
Went to Ashley's furniture today and had an amazing experience, Manny was our salesmen and took great care of us as well as the store manager Shaun. Will definitely be back again !!
Phil was absolutely superb. Thanks for your assistance.
nelson was very helpful and knowledgeable. he helped us pick out the perfect bar stools for us. he was not overly pushy & did not try to upsell unnecessarily. he really took care of us and made us feel comfortable & confident in the products we were buying. highly recommend this ashley store. we will be going back and asking for nelson.
Phil gave us the best customer service and offered other items to match our dining table. The 4th of July sales are great!! We will come to see him for more furniture at Ashley’s.
Phil was really great and amazing service overall
Great customer service, thanks to Luis for making our purchase smooth and quick!
First time here after hearing great things and it did not disappoint! We had Phil help us and he was great at explaining all components of every mattress. He was super patient and worked with us to get us what we wanted. Other salesman like to push but he really gave us space and allowed us to come to our own decision instead of pressuring us. He’s amazing ! We will definitely be back for other furniture needs.
Roberto was excellent and took his time making sure we purchased the right furniture for our needs. Highly recommended Ashley furniture, with Roberto @ West Covina Location.
Working with Rani was very nice and easy, she has great people skills, knowledgeable and very helpful. The store managers are also very friendly and nice to work with.
Hi Daniel helped me. He greeted me when I came in the door. I told him I was just browsing and he said “let me know if you need any help.” Then periodically he would check to see if I was doing ok! I did end up making a purchase and will be going back to make another.
Justin is very patient and helpful. We are very happy with our purchase with his help.
We walk-in today to shop furniture and Justin who helped us along the way was very kind and patient to answer questions we had. would recommend.
Nelson and Robert provide great customer service. The store has a nice selection of items as well. Amazing!!!’
They were all super helpful, especially Houston! He was able to help me get an entirely new bedroom with some extra furniture to upgrade the Kitchen! Overall, I'm very pleased with my experience, would totally recommend and come back.
Great customer service! David was very friendly, patient and helpful in helping us to find what we were looking for. We got a leather sofa set for a great deal! This place had many nice salesmen that were able to negotiate prices for it. They gave us a great deal for the price. Thank you so much.
Phil was great! First time coming into an Ashley store, and what a great experience it was. My girlfriend and I had been shopping for furniture for our new apartment this past month and didn’t have much luck. We came into Ashely’s and Phil made the experience so easy! We ended up getting a new bed, frame, and a new couch! Thank you Phil, you helped us out so much!
Nelson Cruz did an amazing job helping us choose a dining table and pulled different chairs to accommodate us. Very happy
Nelson Cruz did an amazing job. Great customer service and very friendly. Would come back
awful delivery service and schedule team, refund process is very slow, I have been waiting for more than one week, don’t waste your money.
Shopping here is a great experience. I brought 3 leather recliners and was given a good price. Thank you David N.
We went in looking for accent chairs and found the right fit. Manny was very helpful in completing the sale and setting up our delivery date quickly. We will continue to be repeat customers at Ashley!
My boyfriend and I had a wonderful experience here! We ended up buying a mattress and chairs. The mattress is the perfect firmness and has cooling gel beads. We also got a great price!! The person helping us was wonderful, knowledgable, and very kind. I wish I remembered his name. We loved our shopping experience!
Daniel Salinas was extremely helpful. He was very informative and knew his product. What we liked most was that he gave us space, yet checked on us at the right time.
Rani was the best! Did everything she could to help me get what I needed. This is the second time I've shopped at this Ashley store and they have best customer service ever. You never feel pressured to buy anything. Thank you Rani and Shawn for the great experience!
It was a great experience and help with excellent customer service.
We went to Ashley Furniture in West Covina. I am giving a total 5 star to Robert Flores store associate. He was not pushy whatsoever, big plus. He was able to answer all of our questions fabrics, prices, densities, we were able to come to a great deal literally hundreds of $ less for the same sofas at a store with the initials LS. We were very comfortable working with Robert at Ashley. Totally recommended.
Thank you Rani for all your help
Amazing job helping me after I was already dealing with an issue that had nothing to do with them. Highly recommend their service. Staff was great.
Horrible customer service. I went in with my boyfriend to buy a shoe rack and the representative at the front of the store told us that they didn’t have any and to look online - the poor customer service comes in when I hear the representative from inside the store (the doors had not closed behind us yet) mimic my boyfriend and laugh.
Everyone in the store was very helpful.
I went to the Ashley store in West Covina and I was pleasantly surprised by the stylish furniture they had on display. Add to that the excellent customer service from Phil and Noe, you can’t go wrong. They were patient and showed me many options. Never pushy and always accommodating and polite. They were great and an asset to Ashley Furniture.
Had a great experience. My husband and I were able to take our time choosing the perfect reclining sofas for our home at great prices.
I have been to Ashley’s but never really bought anything, this time my intention was to purchase, with so much to choose from I changed my mind constantly, anyhow Luis the rep who helped me was extremely nice and my purchase was excellent and a nice variety to choose from
Horrible
Our salesman, Daniel Salinas, was very friendly and professional. He did a great job and we were very comfortable with our purchase. He went above and beyond
I like this store and people in here, Lily helps me a lot and answer all my questions patiently. Highly recommend!
We were recommended to ask for Lily for our furniture needs here at Ashley’s. So glad we did get to work with her. She was an absolute professional. From the start to finish, she helped us understand what the differences were with products and knew when it was time to give us some space to discuss what we were learning, as it pertained to our decisions. Highly recommend you consult with Lily. She is a seasoned sales professional who will lead you down the path that is right for you.
Thank you to Nelson Cruz for helping me out
We had the BEST experience at Ashley’s with Andrea. She is amazing! I would highly recommend her. We just moved into our house and needed a lot of items-she was extremely helpful, but never pushy. When the items were delivered we were unhappy with the way our couch looked in our lighting. She was amazing with the entire return process. She ensured we got what exactly what we wanted. The return process was smooth and we ended up extremely happy with all of our final furniture. We had the worst experience with Mathis Brothers so we came to Ashley this time and I know we will be back and definitely ask for Andrea!
Our sales person Andria was great and made us feel comfortable throughout the whole purchasing process.
Ok
Very nice young lady she was gave great and quick service
i love ashley
Awesome and smooth experience. Thank you to Nelson for greeting us and showing us directly to what we were looking for.
Awesome staff. Asked me what I was looking for and Lily helped me find exactly what I wanted. Check out was simple and Lily was on call when I had to change my delivery address. She is also very cute.
I highly recommend this place, ask for Andrea she is awesome
The sales associate Mr. Cruz was very nice and helpful. Made our experience a great one. Excited about our purchase.
Thank you to Nelson Cruz for all his patience and assistance in helping us find the right furniture pieces for our home, The customer service was great and I definitely recommend asking for him during your next trip.
Justin Nieblas helped us and he did an amazing job trough out the hole process. Every step was really simple and our furniture got home really quick and on time. Really good experience.
My wife and I purchased a dining table on mother’s day with the assistance of Andrea. She was so helpful, insightful, and great to work with. We were very happy with her service and left happy customers!
Jose Amaya helped us with our furniture purchase and he was very very helpful, friendly and patient! He was also professional and courteous!! I’ll def call him again for my next purchase.
I’ll recommend Arianna Navarete of Ashley Furniture of Covina for being best representative. Five star rating for her excellent service and assistance.
(Translated by Google) Very good price and quality. The staff is also very patient and enthusiastic. We are very happy to buy furniture here 😃 (Original) 非常好的价格和质量。工作人员也很有耐心和热情。在这里购买家俱我们感到非常的开心😃
Staff was very helpful.
The salesperson helped me out was a pleasure to work with and was very informative and helped me make a decision however. The pool of hungry salesman dressed up in suits with an iPad in a circle is very intimidating. Perhaps have your sales people spread out and be available instead of staying all in a pack. it's like they're looking for their next target. When they are all together they talk about other customers that can be overheard . Which makes it very uncomfortable for somebody walking by . That's my only observation other than that it's a wonderful store.
Great service from Phil
Cruz is very helpful and willing to show you around on options for what you want in your home.
We were greeted by Nelson. We were looking for night stands and tv console. He was very helpful. Not pushy at all. Took us to look at exactly what we had described. He was very professional. We ended up purchasing lamps also. We have purchased from Ashley in the past but this was the most enjoyable shopping trip
Lily was so good to my husband and I. She was patient, kind, and very knowledgeable! We will definitely come back to Lily. We're so excited to get our new furniture this week 😃
Rani provided excellent customer service.
I had a great time with JT. He help me out so much I will go back and buy more stuff for my house thanks he deserves a bonus check
(Edit: talked to the rep. They did absolutely nothing to help waste of time.) so I wanted to wait before writing this review. I wanted Ashley Furniture to fix the issue but I tried every avenue (calling customer support, calling Corp, even contacting Better Business Bureau and was let down. I had my Bed frame for half a year and then one day i crawled on my bed to go to sleep and heard a "thud". i didn't know what it was until the next day I looked and the bed frame broke off the rail. it completely disconnected from the wood staples and wood clue. very poorly made. After I reported the issue Ashely sent two techs to check the bed. the first tech checked it and I waited 2 week and no word. I then call Ashely to call them the status then they tell me they have no record. they then sent me a second tech. I told this tech that I don't think the installers assembled it correctly. the wood planks looked uneven. Ashely offered me a 20% discount for the error (already paid off) and said it was due to wear and tear after 6 months. I told them i didn't wanted monetary compensation. I just wanted a new bed frame. then they just ceased communication with me after better business. I'm done with this company. The sales Reps are nice but the products are Garbage. buyer beware. you'll get the same quality at big lots. go to Big Lots. I have a couch that lasted longer.
Jose is an expert! He has 9 years experience, and he knew exactly what I was looking for. It was like he read my mind. He found me the perfect peace and I came here because Living Spaces made an incorrect order. Jose saved my day! Thank you, Jose!
First time here and Nelson Cruz was very helpful and informative. He showed us around and helped us with everything that we were looking for. Overall great experience.
Nelson Cruz was great at his job, friendly and very helpful. Assisted us with all our needs and efficient. Went above and beyond
Wonderful experience recommend them to anyone interested in buying furniture
(West Covina location) We had a great salesman Robert, he worked really well with us. Nice variety of furniture and fast delivery! Will recommend to family and friends.
Andrea helps us a lot for new furnitures a lot. We like her.
Andrea is the best sales. Please talk her if you want to buy furnitures.
Friendly and helpful! Best customer service!!
I came here looking for a new dresser and Jose really helped me out! He gave great service and was super nice. I recommend asking him for help! :)
I stopped in Ashley West Covina was assisted by Noe Perich who provided tremendous customer service he was prompt very knowledgeable on the furniture that he was very helpful in deciding style features assisted with measurements he did a tremendous job. I highly recommend him to provide service to anyone entering the West Covina Ashley at Eastland.
Had a great experience with Noe. He was extremely helpful, patient and allowed me time to search the store for all the right items!! He is friendly and very knowledgeable! Found the perfect bedroom set all the matching accessories!! Thank you for all your help!
This Ashley is awesome! And our sales men Noe was amazing! So helpful and knowledgeable a real pleasure to work with. Are you looking to update something in your home with beautiful furnishings? is the place for you! 💗👍💯
Transaction at the store went pretty smooth but delivery is another story. First delivery: received damaged, ripped item, even looked dirty and gray, didn't look like brand new product. Even found brown stain between the crease, probably was in hurry to clean display product. When the sofa was getting unloaded, it was not in the box. Shady, refused delivery. Ashley said they will do VIP service since they delivered bad item. Second attempt: the delivery men were trying to leave the unopened sofa outside without installation. Although I paid for premium delivery. No fault of the delivery guys, probably miscommunication. When sofa was opened from the box, found couple ripped areas again...omg Delivery man took some pictures, called Ashley. They said they will come repair sofa that is supposed to be brand new. I won't buy with them anymore in the future We'll see if they can fix it
We really loved Houston and Shawn’s service we got the best deal ever thank you guys we will be back for more lifetime customers!
The service and sales staff is awesome. But upset with shipping. They promised my couch by April 26th and calle today April 17 saying back order and will not be here till May 2 or 4th. I have a planned birthday party with no couch. 😕😕 Ordered this couch in March. So upset.
Could not have had a better experience. Salesman, Phil in West Covina was helpful, delivery was continually updated. Delivery on time and efficient. Will shop here again.
the prices are reasonable but upset with my service here. bought three beds, two bed foundations and a tv stand and paid for delivery and setup. firstly I waited two weeks for the furniture but then they delayed my delivery an extra week. when they finally delivered my furniture, they forgot the rails of one of beds! I was charged $200 for delivery and SETUP and they did not even setup the furniture!!! and the tv stand was delivered by a different company … went back to the store to ask where my missing furniture they said they forgot to add it to my original order and wanted to charge me an extra $70 for them to deliver the rails !!! I refused to pay an additional charge for the delivery and asked to speak with the manager .. waited around and the manger never showed up .. the lady at the front desk was nice enough to waive the charge. in the end I had to sleep with my mattress on the floor for an extra week until my rails were delivered. (Also the sales person makes you review you then on google on the spot during cashing out .. felt pressured by they to give them a five star review)
Cruz was extremely helpful with giving us options that will work best for our Mom. We purchased a bed, dresser, mattress and nightstand that we are very happy with. We will recommend Cruz to other friends and family members. His Customer Service was exceptional.
good experience over all. Noe was very helpful, patient & funny. def need more people with that attitude!!!
Walked In looking for couches and was greeted by Cruz and he answered every question I had and took his time showing me multiple options until I found the perfect set! Can’t wait to enjoy a new couch at home!
Mr Robert Flores at Ashley Store West Covina, CA. was very helpful, courteous, and excellent. Thank you Mr. Flores, my next furniture will be bought through you. Go Mr. Flores you rock
The sales man was great, he did exactly what he said he was gonna do. The cashier could’ve been a little more polite. After all I am giving you my money!
I did a purchase of a dining set and l pay the assembly but this people did a really bad work, some of the chairs didn’t have the screws and other have screws outside the chairs, chairs with scratches so l called customer service and they sent a technician to my home who called to the damage like a “mistake”. So he ordered some parts to replace the damage parts but in customer service didn’t have the date for delivery. It almost one month that I have been waiting so l decided to return the dining set but they asked to wait 72 hours for the approval, it has passed 96 hours and they called me to tell me that l need to wait another 72 hours. I will do a complain with consumer department. This company doesn’t want to give me my money back .
Jose V. was great! Wasn’t pushy or demanding on product we did not want. He was promptly available when we needed answers.
As a Salesman myself, my visit here was a great experience. Phil is the representative that assisted us on our purchase. He made it easy, was not pushy and offered various options on kitchen sets. He demoed us mattresses and I can tell you this, I will definitely be back for one. I would highly recommend anyone to come buy furniture. here. Be sure to ask for Phil.
Delivery service is terrible, breaking things and then lying about the damage and then saying, “dont worry our insurance will take care of it!” He wouldn’t give me any information and then told his company that we were ok with him damaging our property. Smh. Try to call and complain and all you get is we will call you back but then they dont. This is the second time the delivery guys damage things. Good luck trying to get back the money from them damaging things
My experience was great, I was asked if i needed assistance as soon as arriving, I was able to ask as many questions and was given great ideas, took the ideas down and came back the following day to purchase what i liked was helped by Andrea she was informative and very personable which is always will definitely nice to get, I will be Recommending her to my friends and Family and if i come back would ask for her again.
(Translated by Google) Daniel was an attentive boy, he sure gave me confidence, he made me decide what I wanted in my purchase. 10/10 (Original) Daniel fue muchacho atento seguro me dio confianza me hizo decidir en lo que yo quería en mi compra. 10/10
Robert our sales rep was very helpful and nice. He also gave us a good deal. Vert pleased
Last night when I went to Ashley‘s furniture, I wasn’t going in to really buy anything but I did see some very good deals and my sales person was amazing. I have no complaints on the Ashley furniture store located in West Covina they went above and beyond for me, and I will definitely go back in the future when I need more furniture. Good job guys.
I recently purchased a beautiful sofa from Ashley HomeStore, and I have to say, Noe Perich made the entire experience a pleasure. From the moment we walked into the store, he was attentive, helpful, and knowledgeable about the products available. He listened to our needs and preferences and helped us find the perfect sofa for our space. What really stood out to me was Noe's willingness to go above and beyond to ensure that we were happy with our purchase. We had a tight deadline, as we wanted the sofa in time for the Super Bowl, and Noe worked tirelessly to make it happen. He was able to get us the couch a day before the big game, on the same weekend, Friday! That was simply amazing! Noe made the purchase decision easier by providing us with great options and a great price. His attention to detail, friendly demeanor, and customer-oriented approach were refreshing, and it's clear that he takes great pride in his work. The delivery service and assembly were just as smooth as the purchase process. The delivery team was professional and efficient, and the sofa arrived in perfect condition. Overall, I'm extremely pleased with my experience at Ashley HomeStore, and Noe's outstanding service was a significant factor in that. I highly recommend Noe Perich as a sales associate and Ashley HomeStore as a go-to destination for quality furniture. I will definitely be returning to Noe for future purchases! Thank you, Noe!
so many choices and staff were super friendly and helpful (thank you phil!!)
Had a great experience Cruz serviced us promptly and found exactly what I needed!
We had a wonderful experience. From the moment we walked in Justin gave us a friendly greeting and helped us with all of our questions. We left very happy customers. Thank you 🙏
Very helpful and nice.
I love this store. I have purchased in this store 4 times from the last 6 years and I have been happy and satisfied with all my purchase.. I highly recommend this store. The sales person Ziyi is very helpful and knowledgeable.
(Translated by Google) The service was in Spanish. Nelson Cruz was very kind and helpful, he was very patient with me, thank you very much, very happy with the services. (Original) Servició en español..Nelson Cruz muy amable y servicial me tuvo mucha paciencia muchísimas gracias muy contenta con los servicios 👍
Thank you, Ashley's Furniture! Jose Velasquez is the best. He helped us with our order's selection, patiently guided us through the store, and wasn't pushy at all. Updating with more photos soon. More furniture is on the way.
Well for my mother buying two couches one for our family home and one for my sister's place I really thought after talking to a general manager my mom was going to get motorized switch for her couches and they couldn't even do that after I had spoke to the general manager in the burgundy suit the one that decided we had to pay more was the other general manager in the black suit this was the west Covina store .
10/10 would recommend. Andrea N. had amazing customer service, kind, approachable and was very conscious of our budget!
Terrible delivery service. Secures a time of day, Delivery team says due to cancellations they were 3 hours early if we could be there immediately. Expressed our inability to modify our schedules and was told the delivery team couldn’t ensure their delivery window for later. Driver called 3 additional times to check our availability, I finally left my clients mid appointment to meet their delivery team. Upon arrival they stated they’ll return during our delivery window!?! Why da … did you contact us multiple times if this was the end result? Customer service Anthony said, “You are verified for your delivery window.” This furniture better be amazing after experiencing this level of customer service. Not feeling hopeful. Future buyers beware!
Daniel was outstanding. Great customer service
Went into the store and Noe helped us out. He was very knowledgeable, patient and has really great customer service. This was the first time I had an awesome time doing furniture shopping. He made it way less stressful. Ashley is now my go to spot and Noe is the go to guy.
Martell was very helpful
(Translated by Google) Excellent place to buy furniture for your home... I bought a good quality section, good price and excellent customer service, Noe is a very friendly worker and they speak Spanish. (Original) Excelente lugar para comprar muebles para tu hogar… yo compré un secciónal buena calidad, buen precio y excelente atención al cliente, Noe muy amable trabajador y hablan español.
First all I want to thank Andrea Navarrete . She was a wonderful, great sales associate. She was able to work with me for a deal that fit with what I was looking for. She was sincere and had great customer service. Andrea was very personable. Secondly, I want to thank and acknowledge Yang Ming. He was able to work with and be flexible with my needs. He was able to explain what would come with the furniture thoroughly. He was fair and personable. He was not push and was willing to hear me out. I would highly recommend both these individuals to any one who goes here. There is great prices and great people like Yang Ming and Andrea Navarrete.
We came to Ashley's looking for a bedframe and Phil was quick to help us out, jokes and all. He was kind to show us around, multiple times. He gave us time to walk around on our own to talk things over then he answered every single question we had. We purchased a frame and left very satisfied. The whole experience was a pleasant one thank to Phil. 👍
Nice overall Service
Great experience. Phil was awesome and personable and very helpful. Lino the manager was able to get us a great price. Definitely ask for Phil and Lino if you stop by.
This is the worst place yo buy furniture. If you want horrible made furniture if you want the run around when you have problems with the furniture you buy. If you want the west covina mangers to lie to you about helping you then this is the place for you. Ashley furniture is garbage. DONT BUY FROM ASHLEYS!!!!
It was a great experience shopping at Ashley's furniture for my fiancé and I. We were greeted by Phil at the entrance. He asked us what we were looking for and took us to the dining tables. Phil gave us our space while we looked around but remained near by incase we had any questions. We finally found something we both liked. He answered all our questions, he was informative and made the purchase quick and easy. Phil actually went above and beyond to help us with our purchase. We appreciate the spectacular customer service and look forward to purchasing from here again.
Martell has great customer service and answered all of our questions!
Robert Flores was a great sales person not pushy Robert was very helpful
Noe was extremely nice and helpful. Great experience
My salesperson was Lily Fu and she was fantastic! She had great knowledge about the furniture in the store and helped me pick out a bedroom set that is perfect for my guest bedroom!
I went in there yesterday. And had an incredible experience. The best thing of our trip was Andrea Navarrete. We needed a nice particular couch and she helped us every step of the way. And she was fun to hang out with as well, and got us a great deal. She is the best, ask for Andrea!!!!!!
Sales rep was very helpful. The delivery was on time and hassle free!!
amazing place to shop. it’s like home.
I had an amazing experience , Phil help us out he was so attentive to our specific needs & awesome costumer service his boss also helped us on our needs we found exactly what we wanted couldn’t be happier with our purchase… if anyone goes to Ashley’s ask for Phil he’s the guy to go I highly recommend !!!
I work in the restaurant industry and customer service is number one! And you wouldn’t believe what we got! The greatest customer service thank you !
With this having been our first visit, and the horrible experience we’d had shopping online prior, we were a bit worried and apprehensive about making a purchase. This was all for not, however, because of the outstanding help we had received. We were offered help upon entering the store, and the associate Joanna, was there to assist us through our whole experience. From being both thoughtful and kind, to patient and knowledgeable, deciding on a new couch was as easy as it could have been. All questions, no matter how minute, were answered, and we never felt pressured or rushed. From allowing us to borrow their measuring tape, to offering so much of their time, we couldn’t express the gratitude we felt enough, for being assisted by such a wonderful person. Just based off the experience of this visit alone, we can wholeheartedly recommend this location. Thank you again, to the store and Joanna for easing our worries, and showing exemplary customer service.
My experience at Ashley's in West Covina was amazing because David N. made it possible. He walked us thru the end of the purchase. I decided I needed to add to my initial purchase so I called David to add the wnd purchase to my delivery and he made it possible. He is a keeper, his work ethic is one of kind. I initially went to Ashley in Yorba Lind but I walked out because I did not feel the salesperson at this location, I had a bad vibe about him. Glad I walked out because David N. in West Covina made it happen. Thanks David I'll be coming back for more.
I went in this afternoon to look at furniture knowing what I needed, but I had no idea what I wanted. Dwayne at this location made this experience fun and not stressful. He directed me to every item I needed with options to choose from. He was helpful, kind and funny. If you ever need help or guidance ask for Dwayne.
Andrea helped us out- She was very patient and kind and helped us find the perfect pieces for our living room. Andrea-thanks for the great shopping experience! Will definitely shop here again!
Ashley at Covina is a great place to buy furniture. David N. was my sales person. David was so much help. He was knowledgeable about the furniture and extremely patient with us. I highly recommend this store and David.
A little ways out, worth it. The people are knowledgeable and very help, and they just walk around . I actually enjoyed shopping and I didn’t need to go to another Store. My delivery was made almost to the minute I was told it would be. It was good outing.
Found the perfect sectional! Experienced friendly and thorough customer service! I’m coming back for more!
Good experience
Phil was great, very helpful and even helped me find a couch that would fit in my living room. Thank you!
Good price and experience
Mike,was very helpful to us as we shopped for our coffee tables. Best customer services we received at Ashley. Thank you Mike
Purchased a tempur pedic mattress, adjustable frame and sales staff made it easy, listen to what I was looking for. Completed purchase with no difficulty. Will return for other home purchases.
Outstanding service to Daniel Salinas really appreciated your help you walk us trough every step and help us choose our lovely bedroom set thank you !!!
Just leaving Ashley's now they were amazing they met all my expectations and needs I dealt with a man by the name of Martel and he was amazing I would definitely recommend this furniture store
Andrea made everything so EASY!! Thank you!
Very well taken care of by Andrea recommend
Dwayne and Shawn were great to work with. Both were punctual, friendly and knowledgeable . Thank you! Highly recommend!
Customer service here is AMAZING! I drive to them from 1 hour away, even though I have another Ashley's closer to me. Availability is great and again, the service is AMAZING!
Just bought a couch set here for my new living room and was taken care of by Dave. Friendly and amazing service! Would recommend asking for him on your visit to Ashley’s!
I’m so excited about my new sectional. Martell provided us with excellent customer services and he ensured I got the best deal possible. Is my first time purchasing at Ashley’s and I am more than satisfied. Thank you Martell.
Dave did an amazing job helping me find a table today
Ashraf, is helpful, so patience, and knowledgeable about what he’s doing. I am thankful that he’s approachable I’m comfortable talking to him at anytime while I am in the store.Thanks for your time.
Martell is the guy to go to.. Treats you like family.. Will definitely come back to see him For future purchases.. Trust me look for him if you come to Ashley furniture !
Noe did a great job showing us bedroom sets and got us a great deal. We are definitely coming back for more furniture in the future.
Mike gave us great service.
Got an awesome deal for my living room, much better than i expected. Highly recommend this place! Thanks also to salesman Mr. Ziyi
Best experience so far furniture shopping! Other furniture stores I’ve been to so far were either over-priced or the styles were not for me. This location was great, had many options to chose from and cheaper prices. I found a bed frame I liked and Daniel made the process easy. (Attached photo below) I highly recommend this store, and working with Daniel. I will definitely be back if I need anything else :)
Shopping for a bed frame, and they have so much to choose from! Daniel helped us out with a few questions and was very patient with us as first time furniture shoppers. Highly recommend!
Phil was so awesome and down to earth! Great service, no hidden fees, honest and great atmosphere. Will shop there again!!
Andrea was very helpful. I was looking for a specific sofa that i found on Ashley’s website. She walked me to it and even offered similar price tag and style that I may like. Im happy for my purxhase and definitely will be coming back again. Very nice service overall.
Jose helped us out while we were shopping. He was very helpful with answering all of our questions and was able to help us pick out the sofa set we were looking for
(Translated by Google) Nelson was very friendly and took great care of us, and he did offer me insurance and he also helped us a lot, thanks for the service (Original) Nelson se porto muy amable y nos atendió muy bien, y si me ofreció aseguranda y también nos ayudó mucho , gracias por el servicio
Cheap products high prices, Bad customer service allllll the way around, and horrible communication. We purchased our sectional on June 2021. The gentleman who helped was nice, he even got us a discount, and told us that the manager threw in a 5 year warranty package. Well it is now January 2023. For a while we have been hearing wood creeking threw out and the back cushions were really looking wonky (poor build cheap product) . So we thought 🤔 time to call the warranty company (third party BTW). So when I called, the woman said we weren't registered, she put me on hold for 10 min. To register the sectional, and then proceeded with fialing a claim. She then told me that someone would contact me with in 5 to 7 business days. Two weeks went by and no word. When I had called to follow-up on my claim the rep. Told me that my sectional was not on warranty. It turns out that the manager either never approved of the warranty or the woman who processed the transaction never added it to our invoice. The rep. Advised me to call Ashley's, so I did. The thing that really got me upset is when I asked to speak to a manager multiple times, the rude woman denied to transfer the call, and told me "oh he'll just tell you what I'm tell you (you can call corporate if you want)" since when did corporate stop having managers be managers? Isn't it part of their job to handle an unsatisfied customer? And to thing all I wanted to ask him is if he could help me out with purchasing another sectional there with mabe a little discount or something to compensate their mistake WOW. Save yourself a headache and money.. I New I shouldn't have gone there after the way they treated my friend (after she made a purchase she came back to pick up her items, the man who sold it to her were so rude they didn't even offer to help us take it to her truck, they just pointed to where it was and ignored us till we left.after he got his sale he didn't care.) I'm putting this thing for free on offerup and Im going to Check out Living Spaces.
Initial visit was fantastic, the moment we walked in, we were greeted by Nelson Landaverde who was hands down the best sales associate ever. He was very knowledgeable, friendly, funny, and not ONCE did he ever try to pressure us into buying any furniture. He allowed us to browse the store after greeting us, and eventually made his way over to ask if we have any questions. We had a few furnitures that we liked, and he immediately whipped out a tablet and showed us the difference colors/styles/etc. Unfortunately, we were a week away before moving in, so we didn’t want to rush by purchasing furniture before settling down, so we thanked him for his help and asked for his business card and left, planning on coming back soon. Fast forward to today, we came to purchase a sofa and the mattress we were looking for, now that we moved into the new place and unfortunately for us, Nelson was not there yet. We were greeted by Luis, who was nice and started to show us the type of sofa we were looking for. Starting from there is where it went downhill. At that point, I was regretting not making an appointment with Nelson or even asking if he clocked in yet, since we arrived around opening.. The entire time Luis was helping us, it felt like we were buying a new car, due to how many times he tried to pressure us into buying unnecessary things. He told us that he will give the sofa we liked for 50% off if we purchase one of the luxury mattresses which were really nice, but costs $2000-$3000.. We declined since we had a mattress in mind already that was out front for just $300. We walked over to check it out again, and he kept going on about how the luxury mattress is much better, but we already had set our minds during our first visit. We then went back to the sofa and he told us that he can he will try to give us a 10% discount on the sofa after talking to his manager, but he cannot guarantee it. (He said earlier he will give it to us for 50% off if we purchase a luxury mattress, yet he has to get confirmation for 10% off and it isn’t even guaranteed that it will be approved..? How can he give us a 50% discount without manager approval, yet requires an approval for 10% off?) Also, he told me that if I leave him a good Google review, I can get a higher discount? I didn’t really plan on giving a positive review for a discount, since we were having a negative experience anyways. The worst part was, when we asked for a total estimate for the sofa and mattress, we explained that we are fine with picking it up ourselves and assembling it, so please give us the cost without any delivery charges, but he KEPT going ON and ON about how it is important to have them deliver and assemble it.. He kept showing me the total cost with delivery/assembly which was the opposite of what we asked for, and wouldn’t budge with providing us the estimate we asked for. We eventually saw Nelson out front and wanted to ask if he could help us instead, but didn’t want to be rude to Luis. But, seriously the man would not stop trying to pressure us into paying more for something we didn’t want. The manager who was next to him was friendly, and gave me the total cost without delivery/assembly, which was $200-$400 cheaper. I was on a time crunch, so we agreed on the cost and purchased the furniture, but up until I signed, Luis continued to stress that delivery and assembly is important and to read the directions on making an appointment for pickup.. If I do plan on coming back for more furniture later on, I am definitely going to make an appointment with Nelson prior to arrival.. First visit with him was 5/5 stars, but today’s experience was just awful…
Martell was so helpful and knowledgeable with these mattresses. We will not hesitate to come back for other furniture pieces. I will recommend your store and Martell to anyone. Thank you
We just purchased a dining set, sofa, and arm chair. Items were at a reasonable price and the matching cream white theme is just gorgeous. I want to shout out Andrea for helping us with our specific needs and requests. We were in the area looking at IKEA furniture but stopped by Ashley to take a look. Pleasantly surprised by their superior quality, exceptional customer service, and reasonable prices. After 15 years of not needing new furniture, Ashley Homestore at West Covina made furniture shopping less stressful. Highly recommend!
Andrea was amazing and super helpful.
Rani was so helpful with all of our questions and management always helps us with our budget.
"Z" made my shopping experience complete! He asked what my likes and dislikes were, tailored the showroom tour down to what I needed, and in less than an hour, I was done. Shopped, Financed and happy. When I got home, I had to change the order, and I quickly text him the details. Again, everything was taken care of quickly, and I didn't have to drive back to the store.
(Translated by Google) They attended me very well and I was satisfied with my very patient purchase the person who attended me I recommend it (Original) Me atendieron muy bien y quede satisfecha con mi compra muy paciente la persona que me atendió se los recomiendo
Daniel gave me a great customer service since the big hello at the entrance of the store I do recommend this store and look for Daniel
Daniel was very helpful with all our questions. Great service!
Daniel was very helpful and patient and provided excellent customer service! Thank you Daniel
Rani was patient and extremely helpful here was such a great experience She went above and beyond for me and I will definitely be coming back
Stopped by and Rani helped us and was very patient and professional. Gave us a great deal and was very informative. Will definitely be telling friends and family about this great experience.
First time at Ashley’s and was helped by PHIL! No pressure shopping and felt very comfortable. He was there for any questions we had. He was very knowledgeable and very nice to us! We went in to just look and left with a new dining table! Really liked my experience here and will definitely be coming back and asking for Phil.
Phil was excellent help today answered all our questions with good prices 👍
(Translated by Google) Andrea treated me very well, she was very attentive to me and I felt very comfortable with her presence (Original) Andrea me atendio muy bien,fue muy atenta conmigo y me senti muy agusto con su presencia
Mike Costello did great job
I worked with Andrea and she was very helpful and attentive. She was also patient with our decision making process and ultimately worked with us on the price until we came to a deal with which we were happy.
Walked into the store and Justin helped me pick out furniture. he answered all my questions. Very friendly
I must say, Noe Perich, who helped us was very knowledgeable on selling the furniture we bought Very easy to talk to. We simply love Ashley. We came in on 8/27/2023 and our Sales representative was Daniel Salinas. He well informed us and very professional only bought four Haddigan chairs.
Thank you Manny for assisting us today! You have a great future ahead of you!
Shout out to Phil for being so knowledgeable, helpful and for the great deal he was able to get us in a new mattress. Would definitely recommend him to anyone who needs a new mattress.
Cruz was wonderful and helpful finding the table I needed.
Reviewed the tempur-pedicure mattress. David provided great customer service. Very comfortable mattresses!!
Great quality furniture, good prices, and great customer service. David explained all options to us respectfully and accurately. Ended up walking out with the extra guarantee because he made it sound so good.
Andrea helped us out a lot and worked well with our budget. Would definitely recommend going through her for future purchases!!!
(Translated by Google) I liked the service they gave me, they treated me very well and I was satisfied with the purchase and happy (Original) Me gusto el servicio que me dieron me trataron muy bien y quede satisfecha con la compra y contenta
We had a great experience today. Andrea N. was wonderful! She showed us a few options, gave us time to look around, and then came back to answer questions. We appreciated that we didn’t feel hovered over, or pressured in any way. We’re excited about our purchase.
Daniel , was amazing and did a fantastic job helping us out
Daniel do a fantastic job. Thank you
Worked with David Navarrete and the manager Lino on Friday. Extremely accommodating and were attentive to everything we asked for. Made a purchase with David Fliegel and manager Sean. They were extremely patient with us and made sure that we got everything we needed including bottle waters. They were able to make sure that everything fit to the last inch and made sure that we got exactly what we wanted in the correct dimensions. Highly recommend for those who are wanting to get great service and great furniture.
Luis did a great job showing me around and helping me find what I needed
Luis did a great job with helping me find what I needed
I love my experience here. MIKE is the best and i had the experien e
Nelson was extremely knowledgeable and helpful today. Recommend asking for him. Thank you as well to the store manager for his help.
Very friendly and gave me time to make up my mind. Showed different items. Would highly recommend. Love ashleys furniture 😍.
Nelson Cruz helped me out when it raining, let me try bunch of recliners and answers all questions.. got the strike first recliner, Thanks Cruz
Went to look for some furniture for our first home and was astounding about how helpful and friendly Lily was. She had such great customer service and made the whole process easy. She had great knowledge and was super helpful in explaining the different options.I would definitely recommend any one who is looking for furniture to request Lily as their associate.
Rani was amazing helping us with finding our perfect dining table set and sofa for our home . Ask for her she explains everything and gives you the best comfort.
Cruz is a great salesman. Extremely helpful finding exactly what I needed with a good price within my budget.
Andrea was absolutely wonderful. Very helpful, great personality. 🤍
Just picked up a super nice sectional sofa and some barstools David was very helpful in the process and helping us pick exactly what we wanted.
Walked in looking for some new furniture, David was very attentive to what we were looking for to match exactly what we were looking for, helped us pick our sectional & some barstools for our new apartment. super helpful in the process & great financing options. Definitely will be returning
We went to Ashley furniture to buy a bedroom set. Our salesman, Justin, was absolutely fantastic. He listen to our needs and concerns and helped us get the best furniture for our needs. Justin was very knowledgeable and helpful. I would definitely recommend Justin if you end up going to Ashli for your furniture needs. She was a 10+!
David was extremely helpful in finding me the right loveseat for my office! Thank you David!!!
Customer service is great with no haggling or stalking. Phil fully assisted and explained the entire process with ease. Great experience.
I Bought a beautiful couch today i cant wait for it to get delivered. ! Mike was great ! He made the process super simple and answered all my questions. :) thank you Ashley’s !
Nelson Cruz was great and super helpful! We weren't planning on purchasing on our first visit. However, he made the experience pleasant and very easy to navigate. We are grateful for his service!
Walked in with an idea and walked out with a vision created by Nelson, an amazing sales associate. He walked us through the store and shared his knowledge with us. At the end of my visit to this store I felt excited and couldn’t wait to get home to bring the vision into life. I appreciate all his help and I would recommend anyone who needs new furniture to visit Nelson at Ashley’s Furniture in Covina.
Rani is very helpful gave us the best deals
Andrea at Ashley’s was very thorough, professional and kind!! We are so excited for our new table and chairs!! Thanks so much for all of your help!!!!
Nelson Cruz provided a superb service
Nelson Cruz was very helpful… we stopped by at least 3 times and he was very accommodating and answers all our questions
Nelson did a fantastic job in helping us pick out our furniture . Ashley furniture is a great place to go for your home furnishings.
Nelson Cruz offered an excellent customer service. He went beyond my expectations and allowed us to make the best purchase for our new house. We truly appreciate the excellent customer service! It is rare to find great customer service anywhere now days. He deserves a 5 star review and a major raise! Gracias!!
Nelson Cruz gave me the best deal on all my furniture for my New house . Had the best customer service . Definitely recommend him to help you out at Ashley’s Furniture. Happy customer
Great customer service, Nelson Cruz and Martell were excellent.
My wife and I went to the West Covina Ashley’s and Phil showed us the couch we wanted. He was not pushy, he was informative, patient and helped us negotiate a fair deal. Go see Phil, he is your guy. Ashley came through as promised. They delivered earlier than expected. 5 stars and thumbs up for Phil and the West Covina branch.
Filter lowest reviews before purchasing. Wanted to give 5 stars after 6months of owning the furniture yet within 2 months the bed broke apart. Horrible help from Ashleys overall. It's been 1 month and my backs in pain. Back and forth days turn into weeks and false promises. If you pay cash forget it they wont help with faulty furniture . The bed has collapsed multiple times with the bed post hitting my back every damn time. See my pictures. Never buying her ever
David was super knowledgeable and helpful. He wasn’t pushy, and I didn’t feel pressured or rushed. He listened and communicated well. Would love if every sales person worked this way. Thank you, David! We bought a sofa and table.
walked into the Ashley store, in West Covina, to look around and get a quote on a full and queen frame and mattress and i was pleasantly surprised with how helpful and patient Phil was. definitely coming back and making my purchase here.
Had a great shopping experience at Ashley, thank you
My experience was great at Ashley Furniture. Upon my arrival I was greeted by Amy and was shown different bed sets and mattresses. All my answers and price concerns were addressed and I was offered the best deal for my budget. My experience here was great 10/10 recommend.
Came in today for new couches. Received excellent help from Cruz! If you are in need of any furniture come see him!
Nelson Cruz did a great job! Definitely recommend!
We went to get our bed today At Ashley furniture. I like the agent who help Us he’s very friendly and helpful he Anwser all our questions. We feel Very satisfied. Thank you José Amaya!
Mike was a great help. Made picking out furniture easy. He was especially helpful when we had to come back to exchange an item for a different type that we had bought earlier in the day. Will definitely be coming back, couldn’t be happier with our experience with Mike.
Dwayne Glover was a huge help! He helped my family and I find the right living room set up. Thank you Dwayne!
Dave was an amazing help! Love the quality of the furniture here and how efficient Ashley Furniture is.
Ashley works with you to find the perfect product. Phil was very helpful finding the right lamp for me. Thanks Phil.
Was assisted by Phil at Ashley's furniture and he provided exceptional service.. He was very attentive and patient with me and worked with me on getting the best offer... Thank you Phil & Ashley Furniture
Come see Dave at Ashley’s furniture in West Covina for the deals!!! Thanks Ashley’s for having great helping associates!!
Dwayne Glover was amazing and honest. He was so helpful and had great customer service. Recommend going to him 100 percent.
Mike at Ashley's furniture was extremely helpful!
Phil was great! Knowledgable and friendly. I will definitely be back!
Never buy anything from this company. They use cheep materials and charge ridiculous prices. My furniture is falling apart not even after a year of having it.
Bad expirence, dam sakes people always lie about totals and are money hungry
Phil was amazing helped me out finding a bedroom set for my daughter actually even got measurements for me to take home and double check everything was perfect awesome man even did the mickey mouse voice for my daughter great experience!!
Mike Costello was really helpful with everything. Gave me time to shop around and look for what I needed with assistance. Great person highly recommend.
Wonderful service and selection. The financing process was also incredibly easy and well explained. Dwayne was very helpful and helped with our choices without being overly pushy like other sales people. May come back to continue furnishing the rest of my house.
Disgusting place They sent me wrong mattress and bed frame Bad quality furniture Never come here to buy anything
Phil has great customer service always so helpful, always look for him when I purchase from Ashley’s! Always tries to score us the best deals!
Dwayne Glover did a great job with lessening to our needs & found us the right living room furniture with baseball stitching as well
Dwayne Glover was very knowledgeable & easy to work with. Awesome!
I am so glad we stopped by Ashley’s in West Covina. My boyfriend and I were looking for some new furniture for our home and found everything we needed here. Not only did we find everything we needed but we had great customer service. We came back and went straight back to Phil to help us. Phil was so patient and friendly with us! I recommend to talking to Phil if you’re looking for furniture.
Justin and his manager were a great help! Definitely recommend coming down and seeing them!
David Navarrete excellent customer service very patient very nice we really recommended him
Phil worked very hard to find our furniture for our new place. He is very kind and helped us all night and even waiting until the end to finalize our deal. I recommend you find Phil to help you as he is great. Thanks, Phil!
Lily was very friendly, knowledgeable and helpful. She helped us find stylish, complementary and comfortable furniture piece to fill our entire new house. She made our furniture shopping experience stress-free, without any sales pressure. I highly recommend her for your home furniture shopping needs.
Phil West Covina Great customer service. Also very informative.
Phil helped us out, and he was amazing. He answered all of our questions. Great experience! Thank you so much. We will definitely come back.
The best customer service award goes to DAVID.N!! He walked with me and gave me a run down on everything. He asked me all the questions he needed to help me out. I asked him all kinds of questions and he’s was able to answer every single question. If you’re shopping at Ashley’s ask for DAVID.N.. HE’S THE BEST. 10/10
Nelson Cruz made my experience worth it. Super Happy with my purchase.
Went in today to Ashleys of West Covina located at the Eastland Center and was assisted by Phil. He was amazing, as a salesman we know how they can be but he was the nothing like the stereotypical salesman would be. We went in to look and left with an amazing deal for our new home. We will be back for our dinning table! Thank you to the whole who helped us with our purchase today! 10/10 highly recommend!
Crus was attentive and patient with all of us changing our minds several times before we could finally decide. He wasn’t pushy and let us talk through all of the different furniture sets before we landed on the one that was liked and was the right price.
Had a wonderful experience with our salesperson Adrianna Gallegos. Was very professional, knowledgeable about products and very easy to speak to. Thank you Adrianna
Aimee was an amazing sales person. She wss very helpful. Super sweet personality.
Walked into Ashley furniture today and was working with Phil. Excellent costumer services.
Great environment and excellent service from Mike showed great items around the store and really helped out.
(Translated by Google) My name is Jose Meza, I made a purchase at this store and at the time of delivery the person who made it badly assembled my product and when I called to tell him that it was badly assembled he was very rude and told me that he didn't have time if it was bad to open a ticket and someone else would fix it on another occasion, after complaining to customer service about his attitude, at the end of the day he went to reassemble and said that it was ready and it was not like that since he left it again as he wanted and all the time he was wasting his time there when he had more work to do, the next day I called to complain and already very upset by this lousy service I told them that I no longer wanted this product and to pick it up , to which they promised that they hated it today, December 16, things that did not happen, and today I am in the store asking why they have not gone and they tell me that they will do it in a few more days and that the refund will be They will check once how things are that they themselves assembled badly, encroached and a drawer does not close, and that they are always going to charge me for delivery and other things, even coming out that they did a bad service I would say terrible and even I have to pay them for all the bad things they did and they treated me (Original) Mi nombre es Jose meza , hice una compra en esta tienda y al momento de el delivery la persona que lo hizo emsamblo mal mi producto y al llamar para decirle q estaba mal ensamblado fue muy grosero y me dijo que no tenia tiempo que si estaba malo que abriera un ticket y que alguien mas en otra ocasion lo arreglaria , despues de quejarme con servicio al cliente por la actitud de el , al final del dia fue a reensamblar y dijo que ya estaba listo y no fue asi ya que lo dejo de nuevo como el quizo y todo el tie.po se quedaba de estaba perdiendo su tiempo ahi cuando tenia mas trabajo que hacer , al día siguiente llame para quejarme y ya muy molesto por este pesimo servicio les dije que ya no desebaba mas este producto y q lo recogieran , a lo q prometieron que lo hatian a dia de hoy 16 de diciembre, cosas que no sucedio , y hoy estoy en la tienda preguntando el por que no han ido y me dicen q si lo haran e unos dias mas y que el rembolso lo haran una vez comprueben como estan las cosas que ellos mismo armaron mal , encroached y una gaveta no cierra, y que el delivery siempre me lo van a cobrar y otras cosas más, , aun saliendo que hicieron un mal servicio diria pesimo y aun yo tengo que pagarles por todo lo malo que hicieron y me trataron
Purchased a dresser with Andrea’s assistance. She was great! No pressure and easy checkout.
Our Sales Rep Nelson Cruz did an awesome job helping us find our dining room table we've been searching for weeks, that fits our taste! Thank You Nelson...
Great experience and customer service here. Phil was very helpful, communicative, and helped us move into our new home!
Adriana was great help. She answered all our questions. Very friendly
My rating is solely for our great sales person Martel. He was so helpful throughout my shopping experience. I purchased all new furniture for a new home. He is an honest person (did not push me into anything). He let me do my thing & only assisted when needed, he's knowledgeable & funny. I would go back to Ashleys because of him!
Great service
Angel was very patient with us and provided excellent customer service.
Mike was patient and well informed on his knowledge of his products. Thank you. Gina
Andrea was excellent explain everything very great customer service really knowledgeable of the merchandise
Salesman Phil, super helpful am awesome Wonderful experience shopping at Ashley’s
Our experience with Phillip Ramirez was very good. He was very helpful. We like sale people to be very cheerful and understanding and Phillip was that. I would definitely recommend him to any of my family members.
Ashley Home West Covina is the best!! Phil Ramirez was extremely helpful
Rani was amazing. She helped us with all our questions and concerns. Made us feel super comfortable making our purchase. Recommend asking for her on your next visit to this store.
Nice but felt pressured to purchase things I did not want
Dwayne Glover and Yang Ming were incredibly helpful with the purchase of our new sofa. They were so patient with us and helped us find a beautiful new sofa. If you need assistance with some new furniture be sure to ask for them!
Very efficient staff.
The worker Martell was very nice and helpful! He made the Ashely’s experience enjoyable and very easy.
First time visitor. Very impressed by display models throughout the store as everything on display is well organized, realistic settings, and very clean. Sales staff employee, Angel was awesome! He was very welcoming, friendly, professional and made this a very positive experience. Prices were fantastic and very affordable for such good quality furniture.
Martell provided an amazing service today, I was in and out of the building in 25 min and I left highly satisfied with my purchase! He definitely made my day, he was very attentive and descriptive on the product here at Ashley’s! If you come to this Ashley’s please ask for Martell!! Give this man a raise!! Thank you so much Martell
(Translated by Google) Luis Hernández helped me and my son... (Original) Luis Hernández nos ayudo a mi y mi hijo...
Luis Hernandez was able to help look for what I was looking for. I am grateful for the service.
Mike C. was very helpful, friendly and a great deal maker . Highly recommend a visit here!!!
Martell was absolutely the best. He was easy to talk to and deal with. He was hilarious, sincere, and real. He provided the best customer service. Thank you Martell.
My wife and I went to Ashley Furniture for the first time to look at a power recliner for my mom. Lily greeted us when we walked in the store. She was very friendly and extremely helpful and very knowledgeable in helping us find what we were looking for. Since my mom is not able to come to the store, we were very glad to hear of Ashley’s return policy in the event my mom doesn’t like the chair. We want to give a shout out to Lily for her excellent customer service. Thank you, Lily!
Had a great experience with Nelson L. who worked close with us to get the best deal! Really professional all around.
David Navarrte gave me and my husband great customer service I'll definitely come back
Great customer service!
Ms. Judith at Ashley gave us exceptional customer service. From the very first moment she approached us, she was very professional at her job and also a very nice person. I loved the fact that she also had a lot of patience. I am very satisfied with her service and will recommend her to my family and friends!
Judith has been awesome to my family an I. We walked in looking for a sofa and we walk out with a sofa and a nice bed frame at great prices! Ask for Judith next time you’re at this location!
(Translated by Google) All the staff are very friendly, those in the store and those who deliver the furniture. Very happy with my purchases I made at Ashley furniture. (Original) Todo el personal es muy amable los que están en la tienda y los que entregan los muebles. Muy contenta con mis compras que hice en Ashley furniture.
I had good experience. I knew what I wanted and Noe made the checking out process a breeze
ABSOLUTELY the BEST furniture buying experience ever. Talk to Dwayne Glover!!! Phenomenal service and will get you the best pricing available.
Noe was very helpful searching for our items
Came here just to browse but ended up buying a dining table set immediately. Judith was super helpful and knowledgeable about the features we want in a table. She knows the store well and knew exactly where to find an example. Definitely had a great experience at this store. She was also able to price match with online price
Noe is great! Very helpful but not pushy. He made our experience so much easier. Definitely recommend him.
I had one of the greatest experiences there. Not only did Norma and her team make my mother, sister and I feel like family but they did everything they could to make sure I left paying an affordable price. I’m so grateful I got to know everyone there and made a purchase here.
Joanna at Ashly Covina is a great sales rep and customer service to the fullest
Had a good experience was not pressured In buying. The sales man was very helpful
Went into Ashley's furniture on 11/20/22 Looking to buy a Queen bed with mattresses for a guest bedroom. Salesman Martel Gray helped on the spot assistance he's an expert, very Professional. Knowledgeable. Helped me make the right choice No pressure.. Martel Is your guy.
Pleasant experience
David Navarrete, helped us through out our shopping experience. David was very knowledgeable , patient, polite and very professional. He made our experience very pleasant he made sure we were happy with our purchase. He made what. Could have been a stressful experience into a happy & fulfilled experience! Thanks again David!
We came in on Black Friday. Did not expect such stellar customer service on such a busy day. Our shopping experience at Ashley was pleasant from beginning to end. David greeted us as soon as we came in the door. We were shopping for a mattress and couch. We did not expect to leave with a new bed frame and pillows! David was patient with us and knowledgeable; he answered all our questions. He worked with our budget and made sure we didn’t compromise on style or comfort. We applied for an Ashley credit card for 12-months zero interest. The process was quick and easy and we qualified for a discount.
The salesmen or verry helpful
Andea was the wonderful associate who helped us find our beautiful dining set. She was very helpful, made good suggestions and showed us around the whole store to our satisfaction. Andrea answered all our questions when it came down to pay and warranty. Andrea is friendly and will help and put no pressure. Even after our purchase I reached out to her with a delivery obstacle we came across and she was there to help. We are happy customers thanks to Andrea 🙂
AWESOME!!! Highly recommended!!
Joanna is awesome! Thank you for helping us get the sofa 🛋 we wanted. I'm thankful for Ashley's furniture and Joanna. 😁 Happy Thanksgiving 😊
Michael Costello was super nice and super helpful. Lino was also super nice and both explained everything we needed to know. Will definitely be back !
Johanna and Lilly went above and beyond to meet our needs and we found the perfect sofa set for our home! Thank you so much!
Had a great experience with Nelson, was very helpful in finding exactly what we needed!
(Translated by Google) Amy Estrada very good attention from her very kind especially the kindness (Original) Amy Estrada muy buena atención departe De ella muy amable sobre todo la amabilidad
Andrea was absolutely amazing ! From the moment we walked in she was so ready to help us, not only in shopping but letting us know about first time apartment shopping. Will definitely come to this Ashely’s again.
andrea was great to work with, found an excellent mattress & bed frame on sale, helped us setup financing & delivery
Loved the great customer service from Adriana, thanks for all the help.
I just want to say Ashley’s Furniture staff was amazing. We where able to find everything we needed. Thank you to Adriana, she provided us great customer service & made us feel comfortable with our choices.
Great customer service experience with Adriana!
Manny Perez was our sales associate. He was amazing to work with. We were in a hurry to get to the airport and they wrote up everything quickly for us. So appreciative of their quick action to get us out the door. Thank you so much Manny! We will be back for sure! 5 stars!!
Found some beautiful furniture. Exactly what I was looking for! Manny Perez was extremely helpful. I spent too much time looking and then was late for a flight. He and his team helped me get everything ordered quickly and out the door in time for my flight. Thank you all so much. So excited for the furniture for my new home!!!
Robert was very helpful and adaptive to our whims..No pressure sales. Very knowledgeable about the construction and materials in the furniture. We have more to buy and will definitely go back.
Phil took great care of us! Listened to our needs and provided excellent selections to choose from. Thank you!
Came in to Ashley’s to come in for a tv stand and Joanna helped assist us. We were just looking and not expecting anything and Joanna helped show us all of the tv stands. It was super helpful just because it was something small. She was also really friendly and informative. I also love the furniture that they carry in the store. It has nice modern furniture. I usually am not a fan of furniture stores but this place is awesome. Also loved how the transaction was really quick as well.
Great deal on a area rug in front of my new sofa! The sales person even took it out and put it in my car! Very pleased
Nice sized store with lots to see, touch and test! Our salesman Noe was super friendly and helpful. He helped us fine what we were looking for and got us a great deal!
My initial experience with Ashleys was far from perfect to say the least. I considered returning all of my items and taking my business elsewhere, but when I went in to discuss the issue Yang Ming went above and beyond to quickly rectify the situation. He truly cared about not only making sure I had a good experience with Ashley’s but ensuing that it was a great experience and that I would be a life long customer. As long as there is a Yang Ming like individual at Ashley’s you will have a life long customer from me. He proved that Ashley’s is willing to do what is necessary to put their customers 1st. I appreciate all that Yang Ming did. Phenomenal customer service, attentive, and empathetic.
The employees at this store went above and beyond with my sofa purchase. It was going to be difficult to get this new couch into my apartment but Gustavo checked in with me every step of the way. Highly recommend him as a sales representative.
We had a very pleasant experience here with Nelson Landaverde. Great customer service, quick, and price matched the website pricing and promotion.
Adriana gave us great deal , thank you! Best customer service
great experience here with Adriana she gave us super deal 50% off on our couch
Adriana helped from the second we come in and helped us looked for what we wanted and did price match.
Miss Adriana, was very helpful. She showed me the products and showed me different options and was very patient. Really broke down everything. 100% recommend
Service at this Ashley’s furniture was friendly and efficient. Our sales associate provided quick responses to our questions and assisted us throughout the purchase process. Having been here twice now, we continue to see great customer service.
Great service ! Thanks Jose A.!
I came into the West Covina location knowing exactly what I wanted and I’m so glad Rani helped me! She was wonderful, answered my questions in and set up my delivery perfectly. Thank you I will follow up once I receive product.
Excellent service!! Thank Adriana she was very helpful 🤍
Excellent staff especially Nelson Landaverde! He worked with us on our sons bedroom set as well as we bought a dining room table and hutch from him as well! It was very “no pressure “ and very pleasant to work with him. The ambiance is great in the store, music nice and showroom not too bright. Would highly recommend asking for Nelson Landaverde at the West Covina store. 5 stars to… everything about our experience!
Really great selection of furniture. Nelson was very helpful and insightful on the furniture. 10/10!!!!
(Translated by Google) Good service and very friendly person who helped me Nelson Landaverde. (Original) Buen servicio y muy amable la persona que me ayudó Nelson Landaverde.
Great experience
The service was great. We found what we are looking for.
We have always had great experiences with Ashley's Furniture due to the selections, prices, and customer service. Today, we walked into Ashley's and were greeted by Phillip (great greeting and sharp dresser!). He not only respected our space, he is also an effective communicator, knowledgeable, and personable. We felt confident in our choices after consult with Phillip. Customer service such as his is the reason why Ashley's Furniture will be our #1 choice.
Amy Estrada had great customer service! Thank you so much for your prompt and detailed information when we purchased our living room set. Look forward to future purchases at Ashley’s Furniture in the City Of West Covina. Happy customers!
Wonderful help by Amy and Shawn. Would recommend West Covina Ashley’s furniture to anyone ask for them.
Nelson was very helpful made our shopping experience very easy and fun. Great quality of products.
Never fails Ashleys furniture is my go to for great finds. Customer service is always excellent. Phil is helpful and friendly.
Dave was awesome- helped us chose a couch and love seat and got us a great price.
My experience was an exceptional one. The rep Angel was very patient and knowledge of my product of interest. I like how Angel was very forthcoming when it came to the options that were available to me. We returned the very next day to make our purchase.
Went shopping for a new bedroom set and was greeted by Joanna. She was very friendly and knowledgeable. She helped us find what we were looking for and made the process very easy. Thank you for all your great customer service Joanna. Will definitely be back and ask for you.
NOE, it’s just the right guy to find what you really like it , not rushing us, he’s give us our own space! Great deal and awesome customer service!!!! 5 star guy!
Excellent service
Mike helped me get an amazing sofa and gave me all sorts of deals! Come to Mike he hooks it up!
My hopping experience was amazing at Ashley furniture. I received a great deal of savings and Mike, was just wonderful with my needs and great assistance. It was a great experience. I just loved the incredible deals that Ashley had to offer without the hassel. Good job 👍👍👍👍👍❤️ ! I love my couches and everything I purchased. I walked feeling really good saving money and getting exactly what I wanted!
I absolutely loved this location . The people that work here are so nice and kind . They have amazing deals best furniture store.
Furniture’s quality not good,service very bad,I received a broken lamp, I call their service center.,they told me can’t refund it! It’s not y problem,I took a picture of the broken lamp as soon as possible Finally I drove far away to the store Finally I got refund And the arm chairs unstable The China guy said after fix if I feel not good I can refund I called the service center countless times They always said will call me back and schedule the time to take away the arm chairs I waiting for three weeks Today I went there again The worker said after 72 hours can’t refund Make me angry I never go there again
my buddy and I walked in today to get furniture for our new home and didn't expect to receive such great service! BIG THANK YOU to Judith, Phil and the manager Lino. they went above and beyond to make sure we got exactly what we needed. Definitely recommend this store. will be back for more!
I just want to say Ashley’s Furniture staff was AMAZING. For one, they had world class service & I was able to find everything I needed for my new home. Thank you to Judith, Phil and the manager Lino! They provided me solutions to all of my problems with furnishing my home & made me feel 100% comfortable. First time at Ashley’s West Co, definitely won’t be my last.
Martell was a great sales man. He has a great personality and was very helpful. 10/10 recommended
I came looking for a dining table and Adrianna at Ashley was outstanding. Every detail in the process of purchasing was warm, ,’caring and exceeded our expectations! I ended up purchasing additional furniture to fulfill my kids needs at unbelievable cost savings. I will indeed come back to purchase my sofas and living room furniture.
(Translated by Google) Adriana, thank you for your help, it was excellent, we are very grateful. I definitely recommend as customer service 100% (Original) Adriana , gracias por su ayuda fue excelente estamos muy agradecidos . Recomiendo definitivamente como servicio al cliente 100%
Outstanding customer service and truly love the sales.
Andrea was amazing! I came in and thought I knew what I wanted but got a bit overwhelmed by all the selection once I started. She walked me through the store, gave me so much information, let me customize different options and I left feeling like I found my dream dinning set and made a new friend! I will exclusively be refurnishing my house at this store from now on, and I will absolutely be waiting for Andrea to help me!
Outstanding customer service skill! Friendly, inviting and gives you space to browse, but still notices what items im attracted to. Had the information ready with the tables I was looking at ! I highly recommend you visit Andrea, she is genuine.
Went to browse and came out with a lovely new couch thanks to Liz. She was lovely and super helpful. I really appreciate her professionalism.
Adriana was very helpful for us to picking our furnitures.
Adriana helped us with our furniture purchase and she made it very easy and smooth. She was great.
Been getting all my furniture here for years! Great customer service and beautiful furniture.
Great customer service from Anna! Appreciate working with us to make the purchase happen.
CAME TO ASHLEY FURNITURE OUR ASSOCIATE ANNA HELPED US OUT ON COUCHES EVERYONE HERE WAS HELPFUL AND THE MANAGER SHAWN WAS AWESOME GAVE US A GREAT DEAL THANK YOU GUYS MUCH APPRECIATE IT
Andrea was funny! Made her crack up! She was a good sales women! She really understood what we wanted and helped us find exactly what we were looking for.😁🐱
Adriana was amazing. Very approachable, knowledgeable, and friendly ! I highly recommend her.
Martell was just wonderful he is one of the best sales man.
Adriana was very helpful in purchasing my dining set !! Thank you so much !
Angel is a great salesman
This review is for Andrea at the W. Covina location. After our initial delivery did not look good in our space (way too big), she went above and beyond to ensure our satisfaction on another set of couches. After visiting the store a 2nd time, she showed us different floor models until we chose the ones we loved. I tend to be indecisive so I truly appreciate her patience. She wasn’t pushy in the least. I highly recommend Andrea to help with your furniture shopping.
Helpful and attentive staff
Angel was very helpful set us up with right sofa set. Very satisfied with our purchase and Angel made the experience awesome!!
The salesperson Noe greeted us immediately with a warm smile and let us look around the showroom first. He would meet with us within five minutes after browsing the store for assistance. There was no pressure whatsoever and educated us on the options of sofas styles and fabrics. Very Patient and we would definitely be back and recommend him to friends and family 👪.
Mike was awesome Thank you
Excellent customer service and management in addition to being a beautiful store!
Excellent service provided by the store, especially the attention of its sales persons such as Liz. Thank you for treating us cordially
(Translated by Google) My family loves shopping at this store. All vendors and managers are very helpful and do everything they can to help us on our visit. We always feel comfortable when we finish the purchase. We have shopped at this store 4 times and have always had a great experience. Thank you Liz for helping us and for making us feel at home. (Original) A mi familia nos encanta comprar en esta tienda. Todos los vendedores y managers son muy serviciales y hacen todo lo que ellos pueden para ayudarnos en nuestra visita. Siempre nos sentirnos agusto cuando terminamos la compra. Hemos comprado en esta tienda 4 veces y siempre hemos tenido muy buena experiencia. Gracias Liz por ayudarnos y por hacernos sentir como en casa.
Great store second purchase from this location. Liz was my associate very professional and helpful with my purchase.
Adriana was very helpful. Mgr. Sean has a good team.
Hi mi name is miguel ceron, and a just had a great 👍 experience on the purchase of my new furniture with the help of a good man named Justin, thank yuo buddy and good luck to all of you, Happy holidays 🙏
This place is excellent definitely recommend for purchasing furnitures
Joanna was great and sweet! My family and I always have such a great experience at the West Covina location.
My husband and our three kids went family furniture shopping this Sunday early afternoon. First of all I have to say in the past before we have been approached aggressively about our wants when shopping in this showroom, but today was a totally different energy and experience. We met Judith sales rep on the showroom floor. After about an hour of patiently waiting and allowing my husband and children to research and process the selection of our choice we selected two couches instead of one. Judith was fully supported and encouraged by her store manager Shawn to fulfill our request and as a result we purchased a loveseat and full size sofa for our home. The Reppuhn O’hana is ever so grateful and will be back in the future for more home furniture in addition we look forward to referring our friends and family to the West Covina showroom. Thank you Judith and Shawn we appreciate you!
The store was full with attractive furnitures and sales personels were always willing to help. Mike was knowledgeable, efficient, polite and worked around our need. Management also impressed us with flexibility and helpfulness. I highly recommend this store to everyone and if we need furniture in the future, our first try will be here! Many thanks!
It was pleasant working with Joanna as we look for new sofa and love seat for the living room and a power sofa for our den. She is friendly and helpful and Shon the manager did his magic that we are going to receive it on the timeframe that we need it. Thanks guys you are BEST!!
Joanna and Shon were amazing in helping us find the right furniture! Ashley customer service is outstanding. They’re very friendly and professional. They have high quality products and we highly recommended them!
Noe at the West Covina store was awesome!! Help me and my wife with any question that we had an answered them. Great help, good people skills. We will definitely go back to Ashley store in West Covina for future purchases.
Awesome selection of Dining Tables and was helped by Derek Shyy. We bought whay we wanted. Awesome dude and knew his stuff. Also kudos to this store not attacking you every 5 minutes trying to get a sale like other stores as soon as you walk in.
Great service . The delivery was on time . Specially salesman I wish I would remember his name but he was really professional and helps us a lot even though I asked million question. Thank you Ashely team
Noe was a great help!
I am not going to make this too long but if you want honest and reliable help, go to Andrea Navarrete in the West Covina store, she made happen for us, without a doubt she can make it happen for you. !! Thank you Andrea for all your patience and professionalism
Purchased a couch through the Rep named Justin today. He over heard my wife and I decline they’re warranty and their shipping and in home installation. Then proceeded to try to sneak that onto the bill. I was a little suspicious about the grand total. So I looked at the itemized bill and there it was. Close to $500 in extra things we declined. If it wasn’t for my wife I would’ve just left and purchased it online. Trying to raise his commission when we’re already there giving you a sale. Will definitely be purchasing online from now on.
Staff is exceptional! Thank you for always helping us.
I actually have been a customer for this store, the only 2 things is that they can be bit up tight with their attitude, I know they're anxious to sell, and they have sales,and discounts but they got to remember You can catch more Flys 🪰 with Honey 🍯 than you can with vinegar!! Hmmm
I highly suggest you go on Ashley's website to look at the preferred furniture you are interested in and request for a price match. The in store markups are real all while taking advantage of inflation. The delivery company they use is a third party company that's not reliable.
Noe was the perfect salesman. Not too pushy, gave my fiancé and I room to shop. We’re moving into a bigger place and needed to replace some furniture. They had a great selection of couches. Ended up getting a nice sectional after getting Noes opinion and narrowing down our options. Can’t wait to have it delivered. If you need assistance shopping come on down to this place and ask for NOE! Noe understood our style and taste so well. He also showed us a kitchen table which we fell in love with and took home!
Very terrible after sales service, no return and replacement damaged furniture . When you find out the item is damaged, they response No return !! And no replacement!!.
We knew what we were looking for, but having Jose help us made it that much easier to make our final choice. He was informative, helpful, friendly but while being professional. Thank you Jose.
HORRIBLE SERVICE. Ordered a dining room set and they over charged. Then they sent the wrong dining room set. Went back in to fix it and they were still over charging. Talked to the manager Charles and he was very unprofessional and rude. Asked if we still wanted to order the new set and after we said no and to just cancel everything, he turns around without saying a word and leaves without an apology for their mistake. Never coming back.
CAN NOT Wait to WASTE your hard earned MONEY???NO PROBLEM, WELCOME TO THE ASHLEY HOME FURNITURE STORE!!! You will be experiencing Amazing Lie techniques!!! WORST customer service experience ever!!! WORST delivery experience and WORST FURNITURE QUALITY EVER !!! Scamed about $7000 !!! Don’t believe it ??? Trust me I swear to Dear GOD you will know it after they charged you !!! Come on just look at the other HELPFUL REVIEWS!!!!!!!!!!!! PLEASE!!!!!!!!!!!! SAVE LIVES !!! SAVE TIMES by simply avoiding ANY ASHLEY FURNITURES !!!
If there have zero star I will give a zero. Very disappointing shopping experience, I will never ever shop at Ashley again, I bought bedroom sets that box spring didn’t fit in to the frame and the headboard is shaky too bad, I was told because my box spring didn’t from Ashley and my bed doesn’t need the box. They send a technician come by, he confirmed the size didn’t match, I was told someone will pick up the old bed, but the note said no manufacturer defect.And I called the customer service they will send other technician came to check again. So the reason the same size box spring doesn’t fit in just because the box and the mattress didn’t from Ashley, I didn’t even ask for return or refund, I just want reselect a better quality bed. I want to the store the manager said they will claim a refund credit and get reselect other-bed bed when I call the customer service she said no. Okay there return policy only for there days. I will recommend all my friends and relatives never purchase from them.
Purchased new furniture during the pandemic. I was very patient with the delivery process. It took three months to arrive. Here we are a year later and I was the coffee table I purchased with a five year warranty was not considered to be covered because it was not accidental damage but manufacturing issue. I have yet to hear back on this matter and I have gone to the location several times. If you have already purchased don’t expect the same service when you explain your visit is due to an on going defective item issue.
Has a great selection with a lot of variety.
Very disappointed by their lack of customer service. The sale went great I knew what I wanted. The problem began at time of delivery, the first words out of the driver was that my tv stand would not be put together. I paid 250 for delivery and assembling. They said “it’s an easy to assemble item” and they should of told me in the store and a call before delivery. I got neither. I opened up the box and the minute I saw the pieces and the instructions, I knew that I wouldn’t be able to put together. It literally says it would take 2-3 people to put it together. Not an easy to out together. Numerous calls to cuter service and got nowhere just promises of a call back. Still waiting 😡 This only got worse , I drove the item in to the store and they told me they would put it together for me. I was reassured by Victor and Andrea that it would be ready for me on Wednesday 8/3. We were told that Mauricio in their warehouse would built it for us. I called out sales person before arriving to Make sure that it was ready and when we got there they started to tell me that they were writing the floor model out of stock to give to give to me. I told them NO! Why would I take the floor model when I paid for a new item . Needless yo say they loaded my car up with the floor model not bothering to even check how damaged it was. I am beyond passed 😡
Visited the West Covina showroom two days in a row. We met Mike Costello when we arrived. He allowed us to walk around and was quick to answer any questions on furniture. We purchased a sofa and loveseat and then came back the next day and purchased a few more items. We needed to receive these items within the week and luckily the items we selected were in stock. Great customer service on Mike's part. The only thing I would say about the store is I had difficulty maneuvering my elderly mother through the store in a wheel chair. It might be nice if you have wider designated isles for people in wheel chairs.
From Sales person to cashier....professional and customer centric.
Worst Customer Service Experience! Bad delivery and damaged product. Its been a month since I bought my furniture. I have had a total of 5 different deliveries because furniture that is brought in is damaged. Ashley is supposed to be the top furniture but I've gotten better service at La Curacao!
Noe was extremely Helpful and Accommodating. His Customer Service Skills are on point and he did a Great job with meeting our purchase needs. We returned a few days later and Noe helped us with another purchase even though he was scheduled to leave early, he stayed longer and assisted us with a dining set we were interested in buying. We have purchased with Ashley in the past and this time around, we had another pleasant experience with our new purchases. Happy Customers, Fidel n Rosa Caballero
It has been 4 months since we bought a table set and they finally said they were going to deliver it today around 9 in the morning it is 245 in the afternoon and after trying for a long time to contact somebody they have no clue of what we are talking about ...very bad service and very bad service also because we also bought a center table and they cancel the order without telling us they don't have it anymore
This store is my favorite Ashley store. I’ve been visiting for many times. Sales at here are willing to help without make me feel pushed. I got my bed from my last visit, good quality with a reasonable price. Will definitely come back again.
Bought my bed frame and bench in october 2020, went in to ashley in west covina to inform them that when they called to verify drop off it stated for queen bed not king. So order was fixed after dealing with the HORRIBLE customer service . Next problem our bed frame only was delivered in june 2021. After calling they stated bench was no where in the system and to walk in to Ashley's again. So I did and when I walked in the customer service person stated I only paid 100 for our bench which is b.s cause NOTHING in the store in under 500! And stated they issued me a refund which is nowhere in my bank. And also stated if I wanted the bench I would have to pay more to have it delivered . After paying for delivery for both items . So basically I left there with nothing and still no bench. Just horrible service never in my life will ever buy from there and I will make sure no one does either.
Great experience in picking out our new couches, we loved the service and love our purchase! They were not pushy and let us shop at our own pace, we even left and came back because they were so great!
I would never shop at this store overpromise under delivered. Ask Andrea to let me speak to a manager and was denied where is the customer service at this store? Associate needs to take a class on customer service skills, with the attitude. Feel like loading up my truck and taking this $10,000 order back! Never shopping at Ashley's again!
Guys came drop off my couch, put it together and off they went, just one recommendation they drag the couch to bring it on instead of looking for a better way to do it
Great experience, We were looking for a bar-table to add to our home and their selection was great. Kameron Jackson the salesman, was extremely helpful, courteous and knowledgeable; he answer all our questions and offered us great advice. The delivery guys were quick and fast on setting up the whole table. Thank you Ashley West Covina for such a great experience! For sure you will see us again soon.!
Bad service at all. Purchase a dining table on Oct 2021 they told me delivery on December we were waiting and trying to called the store no luck. We have to come every week to check delivery and they been delayed delivery month by month. The last we stopped by to the store the expecting delivery on oct 2022. Really?What a ridiculous!? I could buy stuff in other stores instead waiting for nothing!! The sales was bad. They never contact us or emails for updates delivery. Again , we have stopped by to the store and cancel it. They give me the receipt for refund. And guess what? They give another hard time for refund that they promise will be 2 weeks refund. I ll be waiting for 1.5 months never received the refund until I have to call them again and they just told me they just request it by today and I have to wait 5 business days. It is very disappointed experience. A big company with a bad sales and customer services even the management. Too bad… I wonder how they manage their customers services ? Not satisfied at all !
Muy mala experiencia, compré muebles y a la hora de la entrega me dieron una parte y la otra parte que no la tenían . No me quieren cancelar el pedido ni regresar el dinero . Me dieron la mesa pero no las sillas que por qué no las tienen , pero bien que me las cobraron
Everyone was very helpful and helped get us a good price on the couch we wanted.
This furniture store manager and sales personal totally unprofessional, they over charge me for the delivery and and they keep changin my delivery days and time ,like if dont have a business to take care of ,finaly when i got my furniture!!it was damage !! And they tool me what you see it's what you get ,and I espend thousands of dollars at this place and to make this even worse they still charging me for some furniture that It was never delivered!! I never going buy nothing from this furniture store !! 😡
Very dissatisfied with this store’s customer service and management. Very unprofessional dealt with Nelson and wasn’t given the advertised discount on my purchases. I got a better deal online!!
Customer service was amazing. Lily my sales rep was extremely helpful from the moment I walked in. Pretty knowledgeable about the bedroom products I viewed. Had some issues with my financing but Lily was able to solve them quickly. Definitely coming back to this Ashley’s.
I'm extremely the satisfied with the service of Ashley. Ashley delivered broken furniture in my door step. On the other hand while I purchased furniture they told me it will be delivered and installed by them. But they didn't installed the furniture they left in door step.
Terrible customer service! Spoke to the manager on my concerns and wasn't able to address my issue regards to bad communication from one of the employees
Ziyi is the most polite non-pushy sales person I have ever encountered. I will purchase any new furniture from him and recommend him to anyone in my circle that may need furniture.
Daniel G. At the West Covina location went above and beyond in taking care of me by handling a price adjustment on some furniture that I previously purchased a week prior. It's that type of customer service that will make me drive past 2 closer locations to keep my business. Thanks again Daniel.
I had a really nice experience shopping for my reclining sofa at Ashley. Dave help me right away with what I was looking for. Even though I ended up buying the one I had not in mind. Charles was also very kind and showed me some reclining base for my bed and took his time explaining all the benefits of having one. They were very attentive and patient as I still went around trying different furniture to find what I was looking for. Dave even got me some gummy bears! That was an extra treat. All the staff was very nice and I was greeted by everyone. A great experience. Will definitely go back to get a lamp or rug for my new sofa.
Sales person gave us incorrect information and it was a nightmare purchase . Never returning
Mike is A-1! He was reasonable with my needs and budget and gave me a great deal. Thank you Mike!
Great customer service, Noe was fast and was very good with showing all details and good quality of the furniture we purchased
My experience has been great so far with this store solely due to working with Victor A. and helping me out. He is very attentive, patient and friendly. I appreciate his excellent customer service and have really enjoyed working with him. Victor always gets back to me when I call or text him, follows up on my order, and willing to help!
I need a lots of furnitures in my new house and no hoping that could order at once in the same place, but luckily in Ashley we find almost everything we need and their sales person Lily is a super nice girl, she be able helped us to find what we need and offer us a great discount and free delivery. I’m truly appreciate her hard work. Also, her manager Ming is a very nice gentlemen , he is helping us to accommodate all my needs! Overall, a great shopping experience at Ashley, the store is so clean and need, everything is so organized, Great selections, this is the way to shop at Ashley! Thank you very much for all your hard work! Highly recommend!
Angelina was super helpful and looked for several desks for us to match our current setting. Wouldnt givw me her employee discount though - jk.
Today I had the opportunity to be in Ashley store the staff was amazing thanks for the help. But there was a gentlemen that helped us right when we arrived this sir was outstanding he has great customer service skills he has what it takes he has only been there for a few months outstanding customer service he was way beyond his name is Dave and this man should be promoted to a seller he went out of his way to get us a water what a amazing man
Jeremiah and Norma from sales, Daisy from customer service and Adam from management, were so patient and amazing throughout the entire process. Can’t thank them enough!!!
I bought a bedroom set in October of 2021 and it's already May 18th 2022 and still no complete set only received my bedframe. My clothes have been folded on my floor for 7 1\2 months. And every month they say next month, next month, next month. I've called corporate and asked them please pick up this bedframe so I can go somewhere else and get a complete set within 4 days and they said to me NO because I'M NOT IN COMPLIANCE of the return time frame. So I'm stuck and can't move on with my life to go somewhere else. Ashley furniture has been the worst with no compassion. I wish I had a bedroom set by now but its an empty room with just a bed with a frame.
I highly recommend coming to see Lily at this store. She is so knowledgeable on what Ashley has to offer especially promotional discounts. I feel satisfied with her customer service and effort. She works hard and you can tell she is passionate about helping others.
I came into the store looking to buy a table set and Lily was able to take the time to help me decide and also tell me the details and benefits Ashley has. She explain why it was important to get protection on furniture pieces and I felt relief knowing I was making a purchase. The whole process was smooth and she takes her time to ask her manager for clarification. She deserves more recognition.
Lily is the person to go to when it comes to having a great experience at Ashley’s. I was shopping for mattresses and she was able to educate me on Tempur Pedic that I did not know how important it is for health ! I paired it with an adjustable base that she said is a full sleep system and I am so excited to own it in my home ! Thank you Lily !
Lily was so helpful and was able to speak Chinese and help me with my furniture needs. She is so kind and patient I appreciate her honest help. She was also able to give me discounts on furniture because I was on a budget and she told me she would help because she knew I loved what we picked out! She was so so helpful, I am excited to come see her soon!
Lily is really good at what she does and I can honestly say I enjoy my time shopping at Ashley’s with her. She gives the best service and advice when it came to furniture shopping. She was patient, understanding, kind and overall such a great sales person. I was deciding what I wanted for my living room space and having her input and ideas helped me come to a decision that I was dreading making by myself. Absolutely amazing ! I will be coming to see her again!
Mona Lisa was a pleasure to work with. She was very professional and knowledgable. She made furniture shopping a fun experience! I highly recommend shopping at ashley furniture in West Covina.
Broke my couch upon delivery and refused to replace. DO NOT GO HERE.
Angelina helped us out, and she was amazing. We purchased the tempur-pedic bed. She answered all of our questions, and stayed after closing to finalize our purchase. She made the next day delivery happen as she said she would. Great experience! And what a beautiful bed.
First time home owner and I needed to furnish my home with many different items. The store had a wide variety to consider all my needs. If you're ever at this location, look for Daniel S. He helped me out on my first visit to show me all my options. Then on my second visit he remembered everything we talked about and I was able to choose all my pieces. He was knowledgeable and very attentive. Delivery was also great. They came on time, set up everything, and were fast. Thank you for the wonderful service.
Late Review but had a great experience, Nelson Cruz helped us out. We were looking into getting a new mattress and he guided us to exactly what we were looking for. Nelson also helped us with a new bed frame and pillows we couldn't be any happier. Great service.
Great experience, salesperson Phillip Ramirez had much knowledge of items we were interested in. Gave me and my family his time, attention and was very respectful and patient as we made our decision to purchase.
I drove out here to go to the Pottery Barn outlet, which was a complete waste of time but i'm so happy I did because I stumbled into Ashley Furniture and Angelina was amazing!!! She was very knowledgable of the store and its inventory and did not pressure me into purchasing anything (even though I wound up furnishing almost my entire apartment there.) I was there I think a total of almost three hours because I couldn't decide what I wanted and not one time did she make me feel bad for taking my sweet time picking out every item. If I could give more than 5 stars I would, she's definitely the best and everyone should go to her!
We've been helped by Kameron last week, he did a great job so helpful and answering questions so patiently,
I cannot express enough how amazing our experience was. Lino was extremely knowledgeable and if he didn’t know the answer he took the time to go ask. His manager Adam was also awesome. We were looking for something very specific and he found us just what we needed. Lino took the time to literally walk the whole floor with us. The biggest plus was that he spoke Spanish which made things so much easier for my mom to understand. I would definitely come back to Ashley’s because of these two gentlemen.
My husband and I just moved into our first house so I was looking for a bedroom set for us. Noe was incredibly helpful, not pushy, gave me the space I needed to make decisions, was very knowledgeable about the products, and even helped entertain my son when he no longer wanted to start in his stroller. One of the best furniture store purchasing experiences I've ever had
Just got living room yesterday, they have a great collection and SUPER STAFF! Lino was more than great answering all my questions patiently and make my day going easy and smooth.
I ordered a dining table set with a bench, and was itially told 1 month because it was on back order. Then I get email stating I wouldn't get out till April. Ok I want in the much of a hurry. I get out delivered today, abs I asked where is my bench. He informed me that it wasn't even on the order. So I went to the West Covina location where I purchased the dining room set, and spoke wth the sales girl and she said she never ordered the bench at the time of purchase! I said why would I buy a table with an extra leaf and only 4 chairs I informed you that I wanted the bench and her response was oh I'm so sorry you're gonna have to pay for that separately and Berlin in the end I ended up having to pay for it separately they gave it to me at a discount but it was the inconvenience because then they informed me that I would not get the bench until June that's a total of 6 months for 6 months for the table and the bench that was unacceptable I will never buy Ashley furniture again
Caution when buying Sofas, Otto men and Insurance product is of inferior material on the inside padding is of inferior material and the insurance will not cover these areas. The insurance when filing a claim will tell you they will email or contact via phone within 3 days to advise status, they never do. I had to contact them 3 times to find status and they all said IM SORRY. The Tech they had sent to inspect the furniture stated that he recommends that the insurance repair or replace, after a month of waiting and 3 phone calls to them I find out that they will not be doing anything they are done. They did say they are sorry that I will have to live with this furniture and sorry that I only had it for less that 3 years even though I have taken a 5 year insurance plan. Thanks for the offer of assistance but after the month delay and the refusal of the Insurance to repair all three pcs of furniture I had another furniture store do the repairs. Cost for the repairs were to be $120. but the owner ask in exchange if he could take photos and where I purchased to post in his store front, I agreed. 1. Product not made in U.S.A. Made in Taiwan. 2. Only staples used no nails or screws to put product together. 3. Looks like scrap wood used. 4. You probably have no inventory to replace 2 1/2 yr old sofas and insurance didn't want to refund the money so they took the easy way out "we are not responsible for this part of the sofa".
Great service from start to finish… if you want great service see Noe Perich very knowledgeable and goes above and beyond to help
Amazing service! I couldn't have completed my bedroom without the help of Angelina. Her thorough manner of explaining everything to me is what I appreciate the most. Not only that, but her patience and understanding, too. I also want to thank Yang Ming for introducing himself and being a very kind manager.
i’ve been here maybe a couple times now and honestly it’s such a good store, the assistance is very good as well. the employees there are so nice and helpful especially Angelina. she helped me and my husband pick out this amazing sofa that matched perfectly with the theme we were looking for. i highly recommend coming here to find furniture !
Racist, Rude, and disrespectful. READ MORE: Managers at this location prioritized other customers and employees over us, despite the fact that we had been waiting over an hour longer than them. It was very clear that black associates were treated differently, and were less respected by their Managers. This location needs more training in equality. Very disappointing to see, a d if it had not been for our amazing associate, Kameron, we would have left a long time ago and taken our business to a location that respects their customers. A women manager was extremely rude to us, asking us to move aside from her customers in the middle of us being helped.
Melvin was very patient and professional with us! He was willing to wait for us to run home get measurements and come back for dining table and a bedroom set. Which we bought all at once. I really appreciate Melvin's service; however today was delivery day. I had some medical appointments scheduled today so it was perfect time to be home for items to be delivered and head to my appts. Unfortunately I did not get everything that was promised due to some email difficulties at your end. I'm so disappointed, My husband and I shampooed the bedroom carpet expecting everything delivered. Now we had to cancel our weekend plans because the warehouse had to reschedule and deliver some items this Sunday, and they could not even tell me what time. This inconvenience has cost me my reservation at a camping lodge. I'm just so disappointed, I'm debating if i should return all items. I'm not happy with the how the warehouse handled this.
I just want to say that the people are nice here. A lady greeted me right away. She was kind but maybe new, I had to questions about delivery and didn’t understand the difference between online and the store here. She answered my question but without confidence and I was kind of impatient with her because I hadn’t eaten anything all day and it was 7:30 pm by the time I got to this store. I browsed and saw something I liked. I saw Noe, and he better explained the policies to me, he better explained the return options. He went out of his way more than I can count, I was confused because I saw something online and was wondering why it wasn’t the same at the store. At the end, he went above and beyond, to make me laugh; relax, smile, and patient…. Considering I was a bit hangry… I reconsidered just ordering from online and it took a while for him to grab managers to help… but I wanted to stay and purchase from him because I appreciate great and excellent customer service, and I appreciate hard working staff members like Noe. Honestly, if it wasn’t for Noe… if I had only interacted with the other employees (who said they’d help and brb but they didn’t bc they had other customers that they were juggling already) I would have just walked out of the Ashley store and ordered what I wanted online. Noe completely added the human factor into my shopping experience. Now Noe has made me want to come back for my coffee table, dining table, wall decors, etc… because I’d just moved into the area. Thanks for truly making my experience great… and reminding me to smile and relax and have patience even though I was hangry. Noe honestly should be promoted, he’s such a hard worker. Now I’m reminded of how nice walking into the stores and seeing items first hand can be. I’m less likely to order online “because of the ease”… I get to grab my items “now” and also have an excellent in person shopping experience. It reminds me that shopping online also has its downsides like you can’t touch or feel the items and you rely solely on reviews, meaning you are more likely to return things anyway. Thanks Noe! You’re the MVP.
One of the most frustrating retail experiences of my life. I have had nothing but issues with Ashley furniture and will never purchase from them again. I bought a new mattress, bed frame, and dining set in October of last year. I was told the dining set was on back order, and be delivered in December. No problem. The bed would be delivered the following week. After confirming a delivery appointment and changing plans to accommodate a delivery driver I had my delivery cancelled and rescheduled FIVE DIFFERENT TIMES. After all was said and done come to find out they were trying to set up delivery for a bed that they then informed me they didn’t even have in stock. Zero communication. Zero explanation. Horrible customer service. At the time of writing this (March of the following year) I still don’t have a dining set, with no communication as to when I can expect it. Our salesman was great, but once they got our money all service went out the window. Go buy from someone else. They aren’t worth the hassle.
Jeremiah at Ashley Furniture in Covina was exceptional! He was patient, kind, and extremely helpful to my family and I and our young toddler. What a fantastic communicator and representative of Ashley Furniture. Please ensure he receives due recognition as his authenticity was refreshing as well.
Very professional,great customer service not pushy to make a sale but is still there to help you find the best furniture you definitely recommend coming to this location
I walked around the store today for a good 10-15 minutes and not one salesperson asked me if I needed help. Of course, if they were busy with other customers, I don’t expect them to say anything to me. However, I walked by a handful of sales associates and some didn’t even look my way. Why? Probably because I was dressed in sweats, sandals, messy bun, and no makeup (I was about to go to a massage appointment but that shouldn’t matter). I wasn’t too bothered by the lack of service initially because I could just browse on my own. However, even after finding the recliner I wanted, I still had no one walking by asking me if I’d like help. I circled around some more looking for someone for help. Dwayne was the first person to ask me if I needed help. I thanked him for being the first person to even greet me and ask me if I needed help. My sales transaction went well. He was polite and professional. The last time I went to Ashely a year ago, I was dressed in nice street clothes looking like I have money to spend. Last time, I was no more than 5 steps into the store when someone greeted me right away. This was same time of the day (noon), same day of the week (Saturday). Similar number of customers in the store. Go figure.
Luis and his helper we awesome!!
I would like to leave a five star review for the experience I had at the West Covina store. The sales associates name is Rani she was so helpful and such a pleasure to work with. I will definitely spread the word and will be back myself.
Came all the way from Ontario as soon as I walked in to Ashley’s I was approached by Victor A was very helpful and nice. My experience at Ashley’s was very good definitely will be coming back soon.
I had a great experience with Andrea. She was very patient and helpful.
Very professional exelent service, great products. Two new recliners me and Lola enjoying the weekend.
Friendly and knowledge staffs, plus good prices
Great sales and management team. No pressure and very willing to work a deal. Thanks Daniel & Adam
If I could give a 0 I would! We bought a pull out bed couch from Ashley's and they delivered it a few days later. That weekend we discovered it wasn't actually a pull out bed and just a regular couch. We asked for them to correct the problem, they said no. We asked for a difference refund they said no. 100% will never shop at a place that can not take responsibility for their mistakes and make it right.
We stopped by Ashley Home Store just to take a quick look at couches. We were greater by Lino while browsing and we were sold. He took us from couch to couch so we could find the perfect fit 😅. We had very unusual sizes we needed to meet but were able to find a match! He was so great and even helped us with financing!! 10/10 would recommend him, he was amazing, friendly and funny. We had our couches within the week 😊.
Really great salesmen and great price
My order was on December 5th; the direct ship was supposed to be on December 26th, 2021. I have not received it yet. I called and said the order would be shipped on January 29th. I consulted them again today and acquired the delivery date. Which would be on February 23rd. I'll call again on February 16th to see if there are any delays.
Wonderful customer service from Broady, I would shop here again.
Noe Perich was great! He helped me get all I need for the guest room. He has a good eye!! Professional, courteous, and fun!!
Daniel S. Helped out us today. We walked away with a nice sofa at a good price. Great customer service. Will come back again.
Daniel had the patience of a saint! He listened to my ALL requests and then proceeded to lead me around the store in search of MY sofa. I felt like Goldilocks;-) I was able to find a beautiful sofa and loveseat that makes me excited to come home and relax on! Daniel was knowledgeable as well as considerate. I look forward to working with him again soon for more furniture needs!
Came in to browse…dining sets in particular. Found the perfect one to suit my preference and space. It was a pleasure interacting with Daniel S. and his manager. From the product availability to having the purchasing/financing options explained thoroughly, to the smooth transaction… all in all great customer service!
Rani was great! Very thorough and kind m, very helpful and got us the best deal, better than we’d hoped for. Will definitely return when need to purchase more furniture.
No hard sell. Our Sales Rep. Martell Gray was very helpful in showing us items we were interested in but not pushy. Checked stock for us on multiple pieces. We were able to find a dining set that was in stock and set for delivery by the end of the month. The price we paid was also very good for the pieces we bought. Will definitely be returning when shopping for other furniture.
TERRIBLE service. Ordered a dresser in-person at the store but it never got sent to me. I cancelled multiple times and asked for a refund on multiple occasions but am still fighting them about it, almost 6 months later. I have been the one calling and requesting discussions with higher-ups of the corporation, never- not even once, have they called ME. I want nothing to do with this store ever again. This is extremely unprofessional and stressful. Do not buy from here!!
Other store s.v. was very helpful in our buying a sofa for my mom thank you for helping us. Angie escobedo
One of the delivery guy is very friendly and professional. He answered all my questions and provided useful tips for our tempa mattress and adjustable bases. We purchased three mattresses, three adjustable bases and three completed of bedroom sets included head, foot, rail, dressers, mirrors, chests, and night stands, etc. We also buy console table and left-top table. The other delivery guy keeps saying that Ashley furniture quality are bad and what I received is what I get, etc.
Walked in with my mother in these times of busy Christmas shopping. Lino G was a lot of help! Very kind and genuinely interested in getting us the best fitting furniture. We will be coming here again.
Great selection and most of all in stock for Christmas amazing service
My interaction with Andrea was great! She was very attentive to what I was looking for and helped me find the perfect reclining sofa. Everything was quick and easy. The delivery was within a couple of days of my purchase and they actually delivered the sofa earlier that day than they had originally said. I would definitely go back to Ashley Furniture again for any other purchase I have in the future because of the customer service, selection, and the price. Thank you Ashley Furniture and a special thank you to Andrea.
Great time looking around. Will be going back to purchase. Good salesmen Brody. Thanks
Hi thank you for giving me this opportunity today I couldn’t buy the two sofas that I liked last week and it was $799 extra 55% off Today I went to buy and the same sofas were $1299 extra 50% off Ashly should of honored me with the same price they can not change the prices within couple of weeks and go from $799 to $1299 That’s the reason I was very upset and planning to put in the Yelp and everywhere . So let me know if you can honor me with the less price or not!
Great service from Darrell who helped me choose a recliner for a gift and from the manager who helped me avoid a trip and accommodating my delivery.
Very Great service ! Especially from a worker i believe who’s name was Lino . Very great Person and knows exactly how to satisfy a customer ! definitely will come again !!!
Was able to smoothly find and locate everything I needed thanks to Lino. Would recommend this store to anyone, give it a shot.
Was lost in seeking an item but an employee named Lino was very helpful and kind to help me towards what I was looking for. Would definitely come here again!!!
They just want to get your money after that they just forget about you. It's better to buy your furniture in small department store, that in Ashley money makers.
I had browsed the website prior to arriving and knew exactly what I wanted. Upon entering the store, I was welcomed by several smiling faces and friendly greetings. Jacob Lopez walked over towards me and asked I was looking for anything in specific. I told him my needs and he lead ne in the right direction. He immediately informed me what was in stock and how I could purchase the set I looked up online prior to arriving. Jacob informed me about applying for a line of credit and the current promotion. The process was easy, smooth and I didn't feel pressured to do anything that i didnt want to do. Jacob is a wonder person and made my purchase so much easier. I would recommend this location to anyone looking for quality furniture and great customer service.
Dwayne greeted us with the biggest smile upon arrival. Right after that he suggested great options and made this process seamless! His sense of humor and his customer service was beyond any experience I’ve encountered. Dwayne is knowledgeable with his products & has a good eye for home furnishings. Will definitely be recommending him to family & friends! We’ll also be repeated customers because of Dwayne and his Manager!! Thanks again Ashley’s furniture team!
Good customer service and very quick delivery
Ms. Jenifer AKA Jeni at the West Covina Ashley’s location was fabulous!! Very knowledgeable, professional and most of all patient. It took my husband & I few minutes to decide on our purchase, but thanks to her and her amazing manager (awesome gentleman, forgot his name) assistance and willingness to work with us, we were able to walk away VERY pleased customers. Jeni was thorough and remained diligent checking the status of our order and keeping us posted. This helped tremendously as now in days everything is in the ocean somewhere waiting to dock and get delivered. I would STRONGLY recommend Jeni! She’s our “to go” salesperson at Ashley’s West Covina!! Great job, Jeni!!
I had an issue with purchasing from the Ashley Furniture website. Long story short... spent over an hour of my time on the phone with customer support, who to be completely honest, were not helpful. I contacted my local Ashleys homestore, and connected to Kameron Jackson,. He was professional and was able to resolve my issue by handling my order! First class service from him and I want to be sure he gets acknowledge for his support and service. Specifically, I want to thank him as this is my first time ordering from Ashley's furniture and he made a huge difference to keep it simple!
Went for their black Friday event after visiting 2 other furniture stores and leaving empty handed. We found what we were looking for and were out of the store on less than an hour. Great experience!
Had a very great experience in this store 100%!! Asst. Manager Adam is a man of his word! One word PROFESSIONAL… Sales Associate Anna was on her A game, she answered all questions and was very informational with products. Thank you Ashley West Covina!
Thank you to both Anna and Adam for the excellent and most friendly service I ever experienced at a home furniture. Definitely coming back for more home items and recommending to friends and family.
Best place for furniture in California. Salesman Luis is the nicest salesman you must meet. 5star and beyond!
I came to Ashley’s furniture and was kindly greeted by Lino Garrido I was taken by surprise when I asked him about the different materials and fabric when it came to the furniture he was so knowledgeable and took his time to make me feel comfortable I highly recommend you ask for him!! I will definitely be buying again in the future
Thank you Derek! and also for being patient with me and giving me a good deal.
Rani was amazing! The customer service she showed was absolutely perfect. Rani did not pressure us into purchasing anything we didn't want, listened to our wants, recognized the style we were shopping for and helped us find the perfect livingroom set! The manager was very friendly but I didn't catch his name. The store itself is clean the times we've visited. The store has financing options available if needed. This is our 2nd time purchasing a livingroom set from Ashley's. We'll be returning soon for more furniture. Highly recommend.
GOOD
We came in looking for power lift recliners. Mike, our salesman, took us directly to them. We found what we needed and made our purchase.
Our experience was nice , but we never received our furniture two and a half months later we were told it would take another three to five more months. They we asked for a refund and we're still waiting more than a month later for refund customer service is horrible in store shopping was nice helpful I will never recommend this place to anyone.
Adriana was knowledgeable and helpful!! Thank you for helping us find our couch :)
Noe provided great customer service and is friendly associate. Did not pressure us to buy anything but made great recommendations. We ended up leaving with a great bedroom set and a new mattress. He was able to help us apply for financing and made the entire experience a great one. Thank you for assisting us .
We are here to choose a new living room couch and with Cameron and Adriana’s help, we choose the best one for us. We asked a bunch of questions and they reassure us about the purchase. Very nice and made the experience quick and easy, no pressure in the purchase. Will be back to buy more soon. Also, a great sale going on, 55% off. Hard to beat that.
VERY happy with the service we have received at Ashley's Furniture. We came in a week ago with Cameron. He was very chill and not pushy. We came back to purchase, and we met Adriana. (Cameron's on vacation) Again very chill non pushy and extremely knowledgeable. A big plus for my husband, she laughed at his corny jokes. In society where customer service seems to be a lost art, these two reminded me that it's still out there.
We went 2 other furniture stores before coming here to Ashley Furniture West Covina. Minute we walked in salesales man Nelson Cruz walked up too us and informed us of the sell that they had going on. Was very intentive but also gave us our space to make a decision. I would recommend coming to Ashleys an asking for Nelson as he was the best!!!!
Nelson Cruz walked us through the entire process of purchasing the right couch for our family. We couldn’t be happier. It’s perfect and great quality. The price was also very reasonable after looking around for so long at other places. I will return to Ashley for my bedroom furniture.
I walked into the store last week when a young man named Lino gave me one of the most exceptional greetings I have ever received. I was looking for a sectional and a new bed set and he led me straight to what I was looking for. His kindness, knowledge and professionalism is a reason why I will be coming back and recommending him to my friends and family for any of their future needs. Thank you Lino and thank you Ashley’s home store for making this one of the easiest and enjoyable furniture shopping experiences I’ve had.
Got a excellent Black Friday deal early
Went to Ashley homestore because my dad was looking for some sofas. Met with Adriana who was attentive and helpful. She helped us find sofa sets that fit our budget.
I had an exceptional great experience at Ashely. I had planned to visit three different store brands for my bedroom/mattress needs. The idea was just to test drive, compare pricing, promotions and maybe purchase them in Jan; however, I decided to stay at Ashely following my interaction with Daniel. He was very knowledgeable about the product I selected, and provided options for my purchase. He worked hard to schedule the delivery before Thanksgiving and with that, I got what I needed! Thank you for the exceptional and professional service. I felt like VIP. Thank you (Gracias Daniel Marquez).
Adam, David and Daisy were fantastic! Thank you for the great service
Great service and a lot of help from our sales associate Nelson Cruz. Helped us furnish our entire house and got us very good deals. 5 of 5 stars
We came to find a kids table. Noe assisted us: our experience was great!
Noe was very nice and friendly. He showed us what we needed answered our questions and was very helpful. I would come back to Ashley's and request for him to help us.
I have been shopping around for some furniture and when I came to this store I was surprised with how nice, helpful and knowledgeable the sales associate Lino is!! Lino was very patient and went out of his way to help us out without hesitation!
Had a great experience at Ashley furniture, our representative Noe Was very helpful and professional. We’ll definitely be back for future purchases and will recommend to friends and family.
Andrea customer services was amazing !!! I was looking for sectional for my living room and she was able to help me find what I was looking for. No pressure, Super sweet lady. please look for her when you come to Ashalie in West Covina. Totally recommend 100%. Super satisfied with my purchase. Thank you !!!
Very satisfied with the service provided by Adriana Gallegos. She was very helpful and made my decision easy.
Great service, Our sale associate Adriana Gallegos was very helpful, answered all our questions and really made us feel comfortable with our purchase.
I was shopping with my grandmother for a new dresser & the coworker Rani was the most helpful. I would recommend coming here just based off this experience. She was able to get us a markdown for delivery and set up which was very great. Can’t wait to come back again.
Excellent customer service and knowledge of the furniture.
I just wanted to let everyone know how well we were treated by our Salesperson Daniel. He was great & informative! He helped us pick out our beautiful couch & table that were going to love in our home. Thank you Daniel.
I just bought a beautiful confy couch and table and Daniel was super helpful. Ashley store was the first places we stopped to shop and after looking at a few other places, we returned to Ashley. It was the only place that had the type of couch I wanted. Daniel had originally helped us find this couch and when we came back a couple of weeks later, he still had the same great deal he had told us originally!
I worked with Adriana to purchase my bed frame and nice headboard, She was very nice and helpful and we found exactly what I liked. Manager Charles Serrano was kind on explaining the delivery and set up.
Just purchases a mattress with Adriana, has an awesome experience with her kind patience while helping my mom make her decision. Manager Charles Serrano was great at explaining things also.
Jose Amaya helped us at the West Covina, CA store and we LOVED him! He was so honest and gave us space when we needed. He wasn't at all pushy and again, so honest and realistic. He even found us the best deal for the furniture we bought.
Thanks to Justin Nieblas for providing my family the best customer service we’ve experienced in a furniture store. He’s very knowledgeable and was able to guide us towards what we were looking for.
Jennifer and Adriana did such a great job helping my mom purchase a bookcase.
Justin N was very helpful and patient. He helped us make a great decision for our next couch.
We were helped by Justin N and he was extremely helpful and friendly. He helped us find the perfect couch for our home. We had an amazing experience!
Just got a coffee table and end table! Thanks to Noe for his help!
My experience in the store was great, but everything since has been a nightmare. Our delivery has been delayed by months, and I've been on hold for hours today trying to cancel my order. Don't expect to actually get anything you buy here.
EDIT: low star rating for the recent bad customer service on the phone and significantly delayed delivery time. We bought our couch in mid November - it was supposed to come in the week before Christmas, it was delayed until January 16. When my fiance called Ashley Furniture to ask for a refund (or discount on the couch considering the longer than expected wait time) he was put on hold and hung up on several times. The customer service in store was good however , and we were looking forward to the couch that we had purchased.
Marcos and Anthony were very patient and knowledgeable at their jobs. They went beyond their job title to make sure I had the best experience shopping for several rooms in my house. I recommend them both with no reservations.
Luis Hernandez is an incredible salesman. He's professional, he's an expert, and goes above and beyond to assist me and my family to find the perfect pieces for my home. Thank you Luis! You're the best!
I would like to thank Cruz the sales rep for helping me at the store. He is very professional and made it very easy for me to make the selection of furniture I was looking for. 😊
Was a first time shopper at Ashely. The sales representative Cruz assisted and patiently worked with us to stay within our budget. Visit Ashely to get a great experience. overall great customer service from the whole sales team. Thanks Cruz.
ADRIANA IS NUMBER ONE. SERVICE WAS OUTSTANDING!!!
The staff is great. So helpful. They help you find everything you need. Special thanks to Jacob for helping us find the mattress and bed set of our dreams! Great job guys in customer service
Noe was amazing today. He made us felt important and made sure to listen to our needs. There was never a moment that we felt pressured. Best interaction we’ve had for a furniture purchase to date!
Adriana was awesome! Great customer service. Made my shopping simple & easy.
I was recommend by friends to come here, they said customer service was outstanding. I was helped out by Justin M. (There are two Justins who work here). He was extremely helpful and very kind. He took his time to explain all the prices to me. I will for sure come back and have him help me out, he gave me the best deal.
I bought a sofa and love seat. I had a pleasant experience with Martell the sales man. I got my things delivered on time.
I heard a lot about Ashley’s from friends and family and they were all right about this place being customer friendly. I was greeted by a nice store associate named Anna. She assisted me with all my needs and answered all my questions. I would definitely recommend her to anyone so if you go to the store ask for Anna.
Excellent service.. enjoyed my visit & very knowledgeable on products..
excellent service highly recommended
I was in the market for purchasing furniture and decided to go to my local Ashley in West Covina. They have furniture available ! I found the perfect dinning table for and incredible deal . My sales person was Adriana G very attentive and an incredible help to me and my family. I am coming back soon for other items
I purchased my daughters bedroom set here , really good quality! Great customer service especially a big thank you to Adriana Gallegos for helping me choose the right one and answering all my questions!!
I went to the store to look for sofa. I was help by Daniel Marquez and the sales manager Anthony, they were really helpful. The sofa was available very soon. Thank you guys.
Great experience at ashley Adriana was a great help to furnish my house, and the management team was help with everything I needed.
Come in to Ashley in West Covina take advantage if there black Friday promotion and ask for Adriana. Great sales person, very helpful.
Sales associate Lino was very polite knowledgeable and overall was an amazing experience would recommend him to anyone and the store manager Charles is very helpful and polite.
Sales Person Kameron, and Manager Adam super friendly helpful and knowledgeable will definitely be coming back for future business!
Wow, I will never ever shop at Ashleys Furniture ever again. What a total disappointment. I went in about 3 weeks ago in search for some bar stools. After shopping around we ended up purchasing a dining table set as well. The associate Justin stated that these items were not in stock and is somewhere in their warehouse. He made a joke like they'll stumble upon it eventually and ship it out sooner than anticipated. I was totally fine with receiving my items a few weeks late but not 4 months later! I continued to look at some other items. We ended up looking at a bedroom set and decided that we may be interested in that as well. Justin entertained us by telling us if we purchased the bedroom set and tempurpedic mattress, we would be getting some items for free. Him and his manager then gave us a pair of dressers and night stands for free but tacked on plenty of accessories and warranties that costed nearly 1k. So really was it worth it? Maybe. We purchased it anyways because we were in a rush to leave since we really just came for barstools and had plans ahead of us. Plus, he clearly stated that if we decided to cancel anything, they would do so no questions asked. The next day, I checked my orders and found that the barstools and dining table were on back order until February. I purchased these items first week of November. Justin made it seem like their warehouse would eventually find the products, but boy was he wrong! I went back in to cancel the back ordered items. I was about to cancel everything since my headboard was on back order as well. The manager there ensured me that they would be able to install the bed/base without the headboard so I decided to allow the headboard to come in after my bed. They removed dining and barstools from my invoice, but didn't refund me the tax I paid for them (around $250). They stated I go home and recalculate my order and come back. 3 weeks later, my tempurpedic mattress came in without the headboard. The shipping team informed me that they could not install the bed without the headboard and now my bedframe is in my garage and I'm sleeping on the floor. Also, the bedroom dressers have extremely low quality! The drawers make loud crumbling noises as I open and close them. One of the drawers doesn't even close completely shut, there's a huge gap unless I close it in a specific angle lifting the box up while pushing in. What a total downgrade from the bedroom set I bought at another furniture store. Complete lesson learned: DO NOT BUY ASHLEYS! Low quality furniture. Even their adjustable base they sold with the tempurpedic isn't tempurpedic brand. It costed me about $1700 with a $300 extended warranty for a no-name base. Tempurpedic sell their bases for $1500 with much more features. ***Update 2/16/22*** So it’s now February and I am still without a bed frame. They were finally able to deliver the missing headboard on 2/12/22 (3 months from when I made the purchase), but it came in completely damaged when arriving to my house for the installation. Basically came, inspected the package and left. I was lucky enough to schedule it again but on 2/16/22. They installed the frame and headboard (still came in slightly damaged but I am sick and tired of sleeping on the floor, so i said install it anyways thinking I can finally sleep on a bed after 3 months of being on the floor). After inspecting everything, they find out that they’re missing hardware to install the storage pieces of the bed frame. So they pretty much left me with a half installed bed frame with nowhere to sleep. I now have to wait for a call from a technician to install the rest of my bed. In the meantime myself and my pregnant wife will have to figure out where to sleep since I doubt I can place my mattress inside the empty frame. Worst experience in my entire life!
Thank you so much to Juan Carlos (JC) the sales rep at Ashley Furniture West Covina. I had a issue with my purchase and after calling customer service over and over and not getting anything solved I came in to the store and he took care of everything for me. He truly cares about his customers he made sure everything was fixed and that I was happy. I’ve been a customer of Ashley furniture for over 10 years and thanks to him I will continue to be a customer. Thank you again JC
(Translated by Google) The worst service they have given me in my entire life. The seller Justin lied many times in order to sell. Manager Hector has also only lied. I do not put on the invoice what many times was asked in English and in Spanish. And since it was closing to close the business, he said we will give him a gift card of 350 dollars. When I signed I asked him and the card? and said no no longer because you financed 5 years. And now it is not only the problem that they did not send what was requested, also the problem is that it has a defect, it seems that it was an air mattress that cost almost 4000.00 Dollars with a 20-year guarantee, and they do not want to replace it. I'm frustrated. I reported the problem 4 days after the mattress was delivered and they don't want to hear me. I've already turned to Syncronic, Ashley's corporation, and they all say the store should respond. U Manager according to help me and here I am still waiting for your response. I already had to go to the Dr. because it depresses me that I buy a mattress to sleep happily and it is the opposite. Thanks for reading my opinion of them. (Original) El peor servico que me han dado en toda mi vida. El vendedor Justin mintio muchas veces con tal de vender. El manager Hector tambien solo a mentido . no pso en la factura lo que muchas veces se le pidio e Ingles y en Espanol. y como ya estaba cerrando para cerrar el negocio dijo le daremos una trajeta de regalo de 350 dolaares. al yo firmar le pregunte y la tarjeta? y dijo no ya no porque financiaste a 5 anos. Y ahora no solo es el problema de que no mandaron lo que se pidio, Tambien el problema es que tiene un defecto , parece que fuera un colchon de aire que costo casi 4000.00 Dolares con garantia de 20 anos, y no quieren reponder. Estoy frustrada. Yo reporte el problema 4 dias despues de que entregaran el colchon y no me quieren escuchar. Ya recurri a Syncronic, a la corporacion de Ashley yy todos dicen que la tienda debe responder. U Manager segun me hiba ayudar y aqui sigo esperando su respues. Ya tube que acudir a el Dr. pues me deprime que compre un colchon para dormir feliz y es todo lo contario. Gracias por leer mi opinion de ellos.
Juan Carlos is the guy to see! Great customer service and nice guy.
Received great sales service by Juan Carlos, great deals were offered to me by sales manager. Thank you!
Highly disappointed at this store. My Sales Associate didn't take the time to understand my needs and kept trying to voice her opinion on what I was already prepared to purchase. It soon became apparent that the Associate was a new employee and that she lacked sufficient training. 5 different Store Managers arrived to help at various stages of the purchase process, but what was very disturbing was that there was not one Manager assigned to help her throughout the entire process so she could understand the required procedures. What should have taken less than 20 minutes for the paper pushing during the purchase process, took more than an hour with all the help she needed. I fault the Managers for not providing sufficient training, but the Associate's attitude and customer service needs to be addressed. I will not be going back to this location.
Great service. Helped us find what we exactly wanted. We were able to price match online and they honored it. Very happy with the overall experience with west covina Ashley's
I just wanted thank Jose Velazquez for being extremely helpful, friendly and professional. He really made a fun and easy shopping experience for me. I would definitely recommend him.
This was the WORST experience I have ever had with a company. Took them over a month to process my refund. Cancelled my purchase without my authorization. Never followed up on my return or told me my furniture was cancelled. Nobody answers the phone at this Ashley store. I would NEVER shop here again. Please do not support this terrible place. They steal from you as well. I still haven’t received $300+ on my month long return. If I could give less than 1 star, I would.
Worst experience ever! My mom bought a bed from this place almost four weeks ago and so far we haven’t received our bed. The first time they attempted to deliver, the bed rails were damaged. The second time they attempted to deliver, the bed frame was damaged and the screws were not the right ones. The third time, it was scheduled to be delivered this week and apparently there’s no trace of our delivery order. This is simply outrageous and just demonstrates that this company is not competent enough to deliver their overpriced products in a timely manner. We will cancel our order and go somewhere else.
If I could I would give this store no stars. The sales person was very helpful and nice. Unfortunately he told me when I placed my order that all my stuff was in stock, but it's been a month or so now and I am still waiting for my daughter's stuff. Had I known it would be this bad I would have never purchased anything from them. I don't know whats worse to be honest the way my kid is still missing pieces of her set or that when they brought my set the rails were broken and the tech Still wanted to put them on until my husband saw them. Then my drawers don't even work correctly. Never going back.
The Sales person was very fun to accompany me. He made shopping relaxed and he was very efficient.
Oscar was very helpful and got us in and out the store with no hassle. Very good service received 👍
Great experience got exactly what we wanted with absolutely zero Sales pressure. Martell went above and beyond to get us the couches we wanted!
Store manager was rude, needs anger management and is a bully. He was rude to a elderly lady that had a complaint. He's a disgrace to the Latin race. West covina store need to get rid of him!
Furniture is great, many people to help but we received someone that was very slow
The Rep at the store was sweet but I received the wrong furniture twice! And the delivery team showed up with the wrong tools to assemble the bed twice!!! This has been such a headache. They are have the worst customer service reps. Theirs absolutely no sympathy shown on their part.
Nelson L. listened and understood our needs on the kind of sofa and material that it was made out of due to us having a 3 yr old
First time and it was a great experience. Jose Amaya was very helpful. Overall, extremely happy.
Not honoring the warranty I paid big money for. Contacted them a few days ago, and haven't heard anything yet. Anyone looking for furniture, I suggest you go elsewhere.
My husband and I went into Ashley with vague idea of what we wanted, and while explaining it to Dwayne, he knew right away the type of bed frame we were looking for. He pointed out one to us right away, but we wanted to look around a bit more before making a decision. While we did look around a bit, we ultimately ended up going with the original recommendation from Dwayne, and we got it on sale! The store was clean and well organized, and Dwayne was SO funny and great to talk to. He was knowledgable and helpful, and we would definitely buy with him again!
Very good customer service provided by Daniel Marquez. We ended up buying a couch, dining room table, and dresser, all at a great price. Daniel helped us find our perfect fit and worked with us on finding the right sizing for our place. Appreciate a good store with great prices!
We met with Justin Nieblas (there are so many Justins there) and he was great! He was very knowledgeable about the couch that we were interested in. My husband and I are very particular about what we liked and he answered all our questions. In addition to all that, he helped us dig around for discounts. Thank you, Justin!
Martell was a great associate and made the whole purchase smooth and easy.
Marcos was so patient with us as we looked long and hard for the perfect furniture for our home. He wasn’t pushy at all and was able to answer all of my questions. We left the first time without purchasing but returned because of Marcos’ kindness and customer service. Then we purchased a living room set and dining room set and got a bundle discount on top of the 50% off sale. What a deal!! Can’t wait for our delivery 👍🏼😃.
My husband and I went in to find new furniture for new home and was met by James who proved to be such a great Ashley’s associate! He was extremely friendly, knowledgeable in all areas, and he was very patient in helping us find exactly the furniture we were looking for. He got to know us and our style and matched us with beautiful furniture that we purchased thanks to him.
the sales person did not know anything, it was like could not understand the sales person
Great customer service, very nice furniture, thanks for your patience I was unable to decide and the attendant was very kind and patient with me
Worst service provided by Ashley Home Store of Covina. Missing item never delivered and paid in full still to current date has not been delivered nor refunded. Customer service line reports not having the invoice number on file and when attempting to speak with a person informs me to call back during regular business hours, and it 1:00PM at time of call. So frustrating, I do not recommend unless you truly have expendable money to give away which you might feel better giving to a charity instead of these crooks.
I found everything there that I needed and I had previously been to two other furniture stores and found nothing at the other stores. I bought a queen bed, a bunk bed, a dresser, an end table and mattresses. Justin was great help. I would tell him what I was looking for, a vague description of what I had in my mind and he would take me right to it. So easy! The prices were good and the availability was also surprisingly good. Next time I'll just go straight to Ashley and save time.
Was disappointed at first because I recently purchased a sofa and loveseat and wasn’t happy with it I was in the 72 hours that I could return it but it sounded like they were not going to let me return it.but I was contacted 4 months later with the news that they had honored my request I was so happy they picked up my furniture and I was able to get what I wanted. Their not so bad after all laws happy with my second purchase.
Adam and Luis 10 stars!!!!
My experience w ashley-west Covina was fantastic! Not only did I get a great deal on my purchase but delivery and communication was a quick and easy process...bought late Tuesday, rec'd delivery info Wednesday (3X's) to confirm and had my purchase by 2:30p on Thursday!!! NO FUSS DELIVERY!!! As promised.....and thankful no problems...Thanks Ashley for a GREAT night's sleep....
I would like to say thank you to Marcos with the green eyes. He was very patient and helpful. I would shop there again.
Jose was very pleasant and patient showing me difference styles and colors of the sofas, cocktail tables, lamps. I was not sure the type of sofas I was going to get was undecided and the color but he assisted me and he did not rush me. I will definitely request Jose for my future purchases at Ashley HomeStore.
Ashleys is very clean and professional, my mom and I were helped by Jose V. He was kind and very helpful and made the purchase quick and easy, we’d trust him to help us again!
Very good sales person. The quality of product is good. I love my new Leather sofa set.. I would come back to Ashley to get my next furniture again. The delivery is on time. Except by accident they broke my tiles on the entry door.
Great customer service need to have more slim line couches.
Horrible delivery service! Did not come the time everything was supposed to arrive. They delayed the time twice and at the end of the day never! Showed up. Spent all day waiting tried contacting several numbers and no one would answer!
I knew what I wanted and ordered the furniture. Justin helped me with my purchase. He was professional and was very helpful. The only part of the transaction I was not trilled with is the amount of paperwork Ashley requires you to sign. You would think you were taking out a bank loan. Way too much paperwork. That was the only frustrating part. The day prior I bought something off the floor and there was more paperwork than ordering the furniture.
Martel is amazing!!!
Rarely choose to write a review on a company but I do wish to share my horrible experience with Ashley’s. I placed an order March 26, 2021 and was given a delivery date of April 15, 2021 for my purchase. In good faith waited for my delivery date and was told I will be receiving communication for the delivery time as the date approaches. Come April 15 I hadn’t received any notice of what time they’ll be arriving so I did what any person would do and called to know the status. I called and was told my purchase was delayed an additional month and supposedly someone had spoke to me to inform me. That was the first lie I was told. I choose to cancel my order at that time. I was told it’ll be cancelled. I received a voice message two days later from the sales associate who “helped” me and left a message saying he heard what happened *giggled* at the situation and said his manager wanted to help me out. I never returned the phone call because I had already chosen to cancel my order. I allowed time to receive my refund and nothing. I called again asking about the status of my refund and was told the order wasn’t cancelled. At this point it was May. Wow. Told them again cancel the order and give me my refund of $700 I had paid them cash. According to the associate they will make sure my check refund gets sent ASAP and confirmed my mailing address. This was May 25th and I expected my refund mid June. I gave them time for my check to arrived. Mid June and still nothing. At this point it’s been almost 3 months since I cancel the order and haven’t been refunded for an order that was never fulfilled. I got tired of being lied to and getting the run around so I went to the store on July 3rd. The associate who I spoke to told me a check was mailed but to my old mailing address. She was going to submit a request to do a stop pay and have the check reissued to me but it may be delayed because of the holiday weekend. A week later July 10 the refund check magical arrived to my correct address. Such a horrible experience. I shouldn’t be chasing this company for a refund of my own money. I use to have respect for this company but I most definitely will not place an order with them again.
(Translated by Google) Very poor quality, very expensive and terrible quality, I got it 2 years ago and now the wood is already peeling off 😩😩. I do not recommend them, I would never buy from any Ashley store again. (Original) Muy mala calidad, muy caros y calidad pésima, yo agarre hace 2 años y ahora ya se está despegando la madera 😩😩. No se los recomiendo, yo nunca volvería a comprar en ninguna tienda ashley.
They told me I could buy a couch and if I change my mind they give me a refund. I asked for my refund because I found a better couch cheaper it going to take over a month. I would not recommend buying from them. They really will tell you anything to make a sale. They had to issue taking my money Immediately but I can’t believe it’s going to take over a month for me to get a refund.
Andrea was over the top professional and extremely helpful in checking out if all of the items I was looking for were in stock. Also very patient and courteous with all of the questions I had. It was truly a pleasurable experience! Thank you Andrea!!!
I had an absolute amazing experience with Mike Costello he is very good at what he does and helped me out so much great attitude great salesman! Absolutely amazing! I will definitely return and will be asking for Mike again! Thank you Mike!! Cindy~
AWESOME
I'm very disappointed as I believed this to be a reputable company. The order was late over a week so I canceled it but no one returned the money. Called customer service, the warehouse, and went into the store and I'm just getting lies
I've shopped online at Ashley HomeStore and was satisfied with the products and the service. My first time shopping there in person, however, was not as smooth or satisfactory. I walked into the West Covina store with a list of items I intended to purchase. I wandered around for awhile, trying to find the right desk, nightstands and a sleeper sofa. I saw salespeople around, but no one approached me to ask if I needed help. I finally went to the front of the store and found a young man at the desk who was willing to help me. He was very friendly, and eager to assist me in my search. After looking at various pieces of furniture (most of my selections were unavailable, and expected delivery dates were indefinite) I finally found a desk that happened to be available at the warehouse. The salesman wrote up the purchase, but in order to complete the transaction we had to move around to three different computers before he found one that actually worked. I was not impressed by the technology this company has. Instead of paying a delivery charge, I opted for pickup, thinking that Ashley has in-store pickup. Wrong!! My boyfriend and I had to drive 40 miles to Colton to the warehouse there to take delivery of the desk. The desk is nice and wasn't difficult to assemble (we just had to attach the legs). All in all, I still don't think I will be a repeat customer. A few days later, I went to Living Spaces in Monrovia and was able to purchase the remaining furniture on my list. The nightstands were in stock. I paid the delivery charge, although we could have picked them up at the store if we had had our van. The sofa is special order, and they were able to give me an estimated delivery time. It's so much easier dealing with Living Spaces!
our experience was great! Mike Costello was very patient with us and helpful. He wasn't babysitting us and allowed us privacy to discuss amongst ourselves what we liked or didn't like about a product. we walked in looking for outdoor furniture and walked out with outdoor furniture, couch, and tv stand. Everyone walking by us also asked if we needed help or had any questions, which was great also. Mike had a great sense of humor and so did Charles, Store Manager. we will be back again!
very good service
Good friendly people
The selection and service was very good, due to this pandemic it really changes on what is available really quick or a delay. Other than that the Salesmen are very professional. The only Con I give is the price gauging on the 300.00 to deliver when Jeromes charges 79.00 and bring it into your home and build it snd take all trash with them.
Terrible service and terrible quality of products. We were given furniture that wasnt new and have been lied to our faces about getting it replaced. Dont do business with them unless you like wasting time and money.
I had a great experience on the day I made my purchase. The sales person was very cordial, knowledgeable, friendly and very professional. He had the right attitude and very pleasant. I would strongly recommend Ashley's store. Jeremiah is a great asset to your company.
Great service!
Do they not have a break room? I wanted to check out some mattresses and I couldn't focus on a selection AND no one bothered to ask if I was being assisted. I'll take my business elsewhere.
First of all Jose my sales representative was amazing his customer service 100% and Christopher the Manager wow real customer service I truly recommend Ashley the Best!!!!
Great customer service by Andrea Nova! Thank you and your managers for everything during our purchases.
Very good sales man that helped me above and beyond! Love my dining table and chairs!
My experience was much better than the store in Burbank. The sales lady in West Covina was patient showing me the different items available. She was not rushing me just to get a quick sale. The only recommendation i have is for the sales personnel to provide more details on the delivery options that are available to customers. Thank you.
I had excellent customer service from Mike Costello. He was very helpful, patient and answered all my questions. Thank you Mike!
Jose was very friendly and helpful throughout our experience! We found the perfect living room set and hope they’ll come as expected in a few weeks…
We had top notch service from Mary Beth Willcoxson! Found the perfect recliner and her recommendation for a coffee table was exactly right for our home. It was a pleasure shopping here with the great selection, but she really made the trip for us!
My salesman was really helpful.
Didn't get acknowledged by any sales associate and they were all running around looking real busy walking right past us. I had to literally had to stop one just to ask for help and there were 2 employees chatting right across from us that didn't seem busy totally ignore us. Finally we got help and the Lady great. I was contemplating leaving, but with her service we ended up purchasing our furniture.
My sales person was wonderful. Your company's technology limitations are a real challenge and present your sales staff with major issues. It is far past time to upgrade your internet speed and reliability. It has changed my mind about further buying needs. The experience was not pleasant. The only reason I completed the sale is my sales person was absolutely the real deal.
ZiYi (sales) was helpful and very persistent in swinging by to ask if we have any questions, even though, we waved him off the first couple times as my wife and I just wanted to look and discuss.
Excellent customer service.
NO PROBLEM FINDING A SALESMAN, but they are friendly, honest,knowledgeable n and NOT pushy. Great selection. plenty of sales.
Dont bother trying to call this West Covina location because they won’t answer.
It seems took a month for the availability of the item.
Very happy with the wide selection of furniture in the store but most impressed with Justin N, the sales associate who helped us. From the minute I walked in, he was helpful but never pushy. He was there to answer any questions and it seemed that he had an answer or a piece of furniture for all the rooms in the house we were looking to furnish. He made sure we got the best value for our purchase too.. Thank you Justin for everything! Can't wait to enjoy our new furniture 🤗.
Great customer services. Victor and Anton the manager were wonderful to work with. I got a Great price on a beautiful couch. So satisfied with my experience. I will be back again!
Had a wonderful experience with Jose Amaya! Came in to look at mattress' and he was very helpful and knowledgeable. He even helped me out big time with financing! Highly reccomend working with him :)
Great experience! Everyone was welcoming. Marco's Lepe was so kind, helpful and patient. He asked what I was shopping for, showed me all I wanted to see, and answered every question. I bought a beautiful couch, loveseat, and chair for an exceptional value and price.
The first sales associate I had I believe his name was Marco was unfortunately not helpful. I am not sure if he was new but he didn’t pull up the right product and told me it would take two months to come in stock. I had asked him if he was sure he had the right size bed frame because I saw twin and the screen and we were looking for a full and he assured me he did. So middle of him helping me another associate comes over and he introduces her and says she will be taking over. I believe her name was Ana. I showed her what we were looking for and the size and she pulled it up and let me know it would be available for delivery two days after I purchased the set. This associate was quicker and perhaps more knowledgeable even though most employees in there seem pretty young and fairly new. Not saying I won’t go back again but training your staff goes a long way.
Marcos and James were 2 of the nicest people there we were so indecisive and they really had so much patience for us and helped us out. When you go ask for Marcos or James if you want to receive the best service!
Mike Costello was just awesome! Very helpful and courteous! I got an awesome deal and I will be back for more!
I had a great experience today at Ashley’s! Great customer service. If you guys need someone to help you out with anything you need, Mike’s your guy.
We had a great experience working with Dwayne Glover! Highly recommend him. He was extremely knowledgeable, helpful and provided us with good ideas during our search for a new bedroom set. We found our set and we were able to get it delivered in less than a week. Charles (manager) was helpful as well with our questions and requests and we appreciate the great service! Thank you!!!
Do yourself a favor and take your business elsewhere! We purchased a sealy queen mattress with a bed frame. We were guaranteed a delivery date then were notified it was going to be delayed a month! Then they have the audacity to rescheduled another week and all they could give us was a $100 off for the inconvenience! My mom had already thrown out her mattress expecting her delivery to be on time so our experience was terrible! The store manager and the sales associate that helped us James Rodriguez have no customer service skills nor consideration for their clients! I asked them to give us a good deal on a mattress protector to make up for the second delivery delay and they're response was they already gave us a discount! The finance girl had an attitude too the first time we went back to complain about the first delay. Too bad I didn't get her name because she should be fired. The entire store needs a new team. Trust me the furniture and mattress prices here are not worth the aftermath. Go elsewhere! It's better to order from Casper or any online retail then dealing with these jerks! I purchased my tempurpedic mattress from them like five years ago and their staff now is not what they used to be.
The store was very clean and our sales rep Jeremiah was amazing and very knowledgeable. He answered all our questions and got me a good deal.
My salesman was great from the start. Got me in and out and wasn’t “salesly.” He got what I was looking for and found it for me.
I love how they have some products where delivery is quick, especially during COVID. I’m glad I don’t have to wait weeks for my couch. Nabil who helped me with my purchase was very informative, nice and patient.
(Translated by Google) I feel cheated and told me to give me a discount, but the payment is not less, plus the protection plan that you don’t need at all, Sales doesn’t talk about it at all. After buying it, I feel cheated, I feel very bad, and I won’t do it anymore. Will go here to buy anything (Original) 感觉到被骗了,说给我优惠,但是付钱没有少,另外加上你根本不需要的protection Plan,Sales根本就不讲,买了之后感觉被欺骗了,感觉非常不好,以后都不会到这里买任何东西了
Had an amazing experience with Andrea. She was sweet, helpful and very knowledgeable. She helped my husband and I get an amazing deal too. I would highly recommend her and this store to anyone. Will definitely be back for any future needs.
Don’t shop here!
Buyer beware! Worst experience with the delivery team, the store is persistent about paying for in home delivery only to have them come out and say they won't fit, not even attempting to try. One week later still no sofas or a refund. Do not recommend!
The salesman was very helpful and very knowledgeable. We got a good deal on what we needed.
Excellent help and good advice
Well I had a online experience that went bad and vowed never to return. I dragged myself in the west covina store reluctantly. Luckily I got Martell Gray as my sales person I told him my storey about what happened online and my vow never to come to Ashley furniture again.. He talked to his manager and they made things right.. I bought a new bed.. From now on on Martell is the man I see at Ashley furniture.. I can now say I had Great service and I really do love their furniture.
it was easy to shop here. I knew what i want and Justin was very easy and accommodating to work with. I will be back.
Sales person Dwayne was able to answer my questions and was personable. I am happy with the sales prices for a sofa and love seat. I can't wait till they arrive.
Serena was the best salesperson. She helped me find all the pieces I needed and made me feel comfortable during my shopping trip.
First of all I love Ashley Furniture they have great quality and very good prices..the young man that helped me Justin was excellent he help me to understand the prices and discounts and made my experience more at home feel
I walked in and Andrea helped us right away! she was pleasant and left us alone to browse with out putting any pressure on us. had a pleasant experience.
I visited the West Covina store 4 times since 01/01/21 and finally had a sales person take me seriously. My wife and I had a excellent experience this time and bought everything she wanted. Thank you Ashley West Covina for making dreams come true. Salesperson and manager name will follow after delivery.
Despite some logistical issues outside of everyone's control, Karissa made sure to be on top of the situation to accommodate for some of the obstacles and hurtles my order went through. I always judge a buisness in how they respond to an unforseen issue. Karissa and the entire staff at this Ashley's furniture made me confident to choose them again in a future purchase.
Clean and easy to get someone to help. Great customer service.
(Translated by Google) Terrible place .. Neither attention is paid to one. And apart from one. They take him less just because he did not speak English. You ask them to speak to someone who knows Spanish and they say that no one speaks Spanish there. The good thing that he did not buy anything there. better where if they treat us with respect and attention (Original) Pesimo lugar .. Ni atencion le ponen a uno .y aparte a uno. lo asen menos solo por que no habló inglés.les pides hablar con alguien que sepa español y disen que ahi nadie habla español.lo bueno que no compre nada ahi .y es mas no piensó regresar que se queden con sus muebles a hi otros lugares mejores donde si nos atienden con respetó i atención
Today was a very good day! I went into Ashley’s and was immediately greeted by a fine gentleman who provided me with A-1 service. He went out of his way to locate the items that I was looking for and did not try to over sale me. His demeanor was very pleasant, and he was patient with me as I flipped through my phone sharing the prices I had found. Yes, they priced matched which was a total surprise to me. I left there with the intention of returning in the future and will not hesitate to recommend Ashley to my friends.
Nice and busy store, great staff ready to assist, Kimberly was super attentive and helpfull
Well the service definitely plummeted here! My husband and I had great service over a year ago but now they don't seem to care. We purchased a brand new couch for my sister and they set a delivery date for today, 02/26/2021. We received 3 confirmation texts including one for today. And all of a sudden on the day of, Mariana calls to say they can not deliver. When my husband calls to find out what's going on, they provided inconsistent stories. First about how they didn't pull it from inventory in time to be shipped. And then changed the story to it was damaged in some way and they canceled the shipment. They wouldn't even provide any compensation or discount for the inconvenience. Do not recommend
Pricey, but the furniture looks nice.
Excellent and Wonderful
I don’t know where to begin with the place. The lie about everything. Caused me so much stress. In the process of a law suit.
Nice store friendly staff but very expensive
Ordered this table! Everything is 1/2 off 😊
Good, salesman was help6
Furnitures are good. Service is awful. I was told that my bed frame would be delivered end of January. Checked back again new delivery date is end of February.
Sales floor is very deceiving/pushy and customer services uses any excuse to not accept returns and rolls their eyes back. Be aware!
There's always a good selection to choose from, too bad it out of our price range!
Got see Ziyi Wang!!! He is the BEST SALESPERSON EVER!!!
Cheap furniture and pricey
We ordered a table and chairs back in November, it is January 10th and we are going on our fourth reschedule for furniture that we are already paying on this store is flaky and we've dealt with them before and this will be the last time!!!!!!! Good luck if you purchase from this shady store
My cousin and I were at first impressed by the quality of the furniture when we were searching for a new couch set. We found one and purchased it, awaiting delivery for the 19th of December. Instead, on the day of delivery, they tell us they can't make the delivery because of delays. We figured this was beyond our hands so we were patient, our next scheduled delivery was January 8th. As of today, they called again to say there is another delay and we won't get our new couches until the 17th! How much longer are we going to spend our time in the living room on the floor!? We already went through the holidays without them, and now we have to go a whole month without our furniture? Even as we called to tell them about this, they offered no solution. All this has proven is that they're a waste of time and provide no means of fixing the problems they cause. This was the first time we shopped here and it will definitely be the last time we come back to this store or any other Ashley Home Store after this huge disappointment.
Love this store bought my new table and chairs just delivered and next month my new sectional couch could hardly wait that's my Christmas present to me Merry Christmas
Poor Customer Service - Cant get anyone to answer the phones.
DO NOT SUPPORT THIS BUSINESS! Once you purchase the furniture, Ashley could care less what happens afterwards. What started out as a promising and exciting experience ended up being horrible. Having just moved to a new place, I was in need of living room and bedroom furniture. Juan Carlos, the sales member, helped guide us to purchase a 14 piece living room set, which was marketed at a discounted rate as well as a Tempurpedic bed and frame. We spent a good deal of money on these items. This was in August. It is currently December and I am still waiting for the delivery of these items. I have had my delivery rescheduled over five times, meaning; I have had to reschedule my work schedule to accommodate this delivery over five times. I work as a nurse on night shift so this is not an easy feat, especially given the severity of events this year. One of these delivery dates was actually confirmed one day prior and when that date came and the time of delivery passed, there was no furniture. I called customer service and they put me on hold for an hour until I could finally talk to a human. Apparently, the items had not been delivered to the warehouse and as a result, they never made it on the delivery truck. I was livid. I had been waiting for over five hours (after working a 12 hour night shift) and no one from Ashley had notified me of the change. I had to be the one to call to find out what was going on. After trying to troubleshoot these issues with customer service over the phone and getting nowhere, I decided to pay a visit to the store in person. I requested to speak to the manager and was told they were in a meeting. So the lady at the desk, who said her name was Adrina, said she could help me. I proceeded to tell her my situation and was immediately received with offputting responses and rude mannerisms. After I told her I had been waiting for my furniture since August, her direct response was "well I can't make the furniture." Ashley Furniture, is this how you train your team members, let alone your management, to speak to your customers? There was no apology for the inconvenience. To me, it came across as a "not my problem" moment. As a result, I requested to cancel the furniture that had not been received, as well as a refund. The whole experience has been a nightmare. I have shared this experience and will continue to share this experience with friends and coworkers who are in the market for new furniture. I would NOT recommend buying furniture and doing business with a place that has no follow up and treats their customers like this!
Horribly irresponsible. This is my first negative review of any business. Ashley HomeStore has no integrity. They have no interest in fixing their mistake and pain they've caused. We bought a sofa-set to replace our old ones in early November and scheduled delivery one month later in December. The evening before scheduled delivery, they called to say delivery is cancelled because the sofa is unavailable and will not be delivered at least one month later until January. I explained that I just had the old furniture hauled away by the trash company in reliance of the new furniture delivery. The sales person assured us that the furniture we chose is available. I could have kept my old furniture, if they gave me earlier notice of delivery cancellation. Now, my family and I have an empty living room for the Christmas and New Year's holidays. Their response is I can cancel my order. I understand mistakes happen, but how a business responds to the mistake represents who they are and whether they care about customers. I learned the hard way that they lack integrity. They caused the problem and then abandoned us. My family and I will still try to have a good Christmas by using our beach chairs in the living room. I want the public to be aware that when things go wrong with Ashley's services, you cannot count on them to honor their words nor take responsibility to resolve their mistakes.
Horrible service. Purchase item two months ago, it’s been placed on back order twice. I called to cancel but was told it would arrive on the by the new date. Called several times to cancel. Reps will either transfer my call back to the que or hang up on me. They’ll talk to me to keep me on the hook but won’t let me cancel to get my money back. Reps are rude. Ashley’s should really listen to these “monitored” calls. Worthless customer service.
Scheduled delivery never came. Had to contact them to find out what happened only to find that the item is going to take another 3 weeks for delivery. Customer service representatives were unable to do anything and one representative said they were going to put in a request for faster delivery. After following up, was told that no request had been put in.
Came in to browse for a new living room set, they have a huge selection and great pricing. I only wish they'd let you browse around without bugging you and trying to sell you everything. I felt pressured and it was uncomfortable to try and shop like that.
Things are too expensive and outdated
Horrible customer service.
Horrible customer service!! I would stay away from this store. The receptionist at the customer service desk was very unapologetically rude. On top of that they rescheduled our delivery without even giving us the courtesy of letting us know and so we waited on them all day with no word whatsoever. We tried calling them several times with no answer or call back. They’ve lost our business for good!
Love the serve we received by Mitchell the can't wait to get our bedroom set Thank you so much
Initially I was very pleased with the price and quality of the furniture we picked out. However, after placing the order we were told it would take 6 weeks to receive everything. While it was longer than we expected we understood given Covid. However, as our delivery date approached we were not given any updates and when I called for clarification they continued to say everything was on backorder and my items couldn't be delivered. Eventually when I asked to speak to a manager they said I could receive a partial delivery. To get to that point though was a long wait and the employees did not want to let me talk to a manager. A week later I was suppose to receive my final piece of furniture, but I received no update. On the day of delivery I called and was told my item was on back order and they can't give me a delivery date. I am over 2 months from when I purchased the item and will be working to cancel it now. Their customer service is terrible and do not keep you informed.
Omg, this place is amazing! We went in to just look at a dining set and a sectional and Andrea came over and started talking to us and I told her that we wanted and she 100% did everything she could to help us out and we were able to get exactly what we wanted without having to overstretch our budget. Plus, the manager threw in 2 dining room plate sets for free and I almost cried because we were so blessed. This is the first time for us to have our own place and our experience at Ashley's was the best housewarming gift we have ever had. Andrea and Charles, thank you. You have yourselves loyal customers for life.
Very friendly and helpful.
Rani was great assisting me and me spouse with bedroom and living room furniture. Very knowledgeable and informative.
Came here back in July was told only your tables are available, but if you want all your 14 pcs together we could do August 31st delivery. I said fine no problem on August 27th get call that my delivery was ready BUT no tables, until October 25th!! On October 22nd received a call your delivery is set for 10.25 but guess what it never arrived. I was giving the run around for three days until finally they said nothing on stock. They are so uncaring and unprofessional I paid CASH for this and they just don't care about your business 😒
Quality furniture personal not pushing you to buy. Very helpful with information
I placed an in store order, paid cash, for a couch on 9/3/20 and was scheduled to receive it on 10/15/20. I receive a call on 10/15/20 and was told that my item was damage and I'll be receiving a new shipment date. I called their customer service and was told I would be contacted within 72 hours regarding the new shipment date. I also called my instore representative and he briefly tells me that they will do something about it. I receive a text from him saying they have emailed the warehouse. It's been about a week since and I have yet to receive a call. I've called customer service and the store at least 20 times. Most of the time the call wouldn't get picked up and gets automatically hung up. When my call finally goes through I explain my situation to the rep and I get redirected. I explain my situation to the new person and they said they'll look into it and put me on hold for about 15 minutes then I hear an automated message asking me to "rate my experience" then prompts me to hang up. This happened 3 times where I was redirected by someone only to be hung up on by the second person. I was on the phone trying to get an answer for 2 hours. The second to the last person that I spoke with (who was being rude) gave me dates as far as February next year. She said she would get a supervisor or someone else I can talk to, and again I was put on hold for about 15 minutes only to find out I've been hung up on. To this day I have received no updates on when I will receive my furniture and all their phone lines lead to dead ends with no answer and dropped calls. I went to their website to track my order but there is no record of it. I honestly feel robbed.
It's been over a month waiting on my delivery. As of today no one has contacted the contact me or given an update as to when to receive my purchase. Dont try calling the store because they will just let ring and hang up. And both 1800s numbers listed on the co tract dont even ring. Will never be purchasing from this store again worse first experience ever.
I came in to buy new sofas for the first time at an Ashley’s store. The date of purchase (8/12/20) was fine, they guaranteed a date for delivery (9/24/20). Come delivery date, no one called or emailed me that the sofas would not be delivered . I called, tried the online chat, and emailed but no response and just an automated message that they would come on the 24th. I called the store again and another automated message informed me that October 9th was the new delivery date. I understand with covid everything might take longer so I was okay with the 24th date, but when i found out the 9th was the new date, I was very disappointed to wait longer, almost two months now. Again, during these circumstances I was going to wait again and hope they came that time. On 9/29/20, I got an email saying the sofas were actually backordered which the associate did not mention and I found out the delivery date would be pushed back again to 10/24/20. I’ve been hit with bad news every time I call regarding this order so I decided to cancel it and went to another Ashley’s in new mexico for my sister and the associate, Sue, was great. Turns out the other store never cancelled the order so now there are two pending transactions which almost resulted in not being able to get furniture for my sister because I “didn’t have enough credit left on the card” which is absurd. Never shopping with them again.
Very helpful large quantity of furniture to to select from that is also affordable.
Amazing furniture store experience every time I purchase. Appreciate the family atmosphere they provide.
(Translated by Google) My cute (Original) Miy lindo
Lots of employees welcomed us. We got what we wanted quickly. :)
This place is horrible... If there is zero I would rated it below zero. They don't believe in there own mistakes. No return mo refund seriously. Terrible costumer service.
Ashley Home store is my favorite place now. Mike my sales associate in Covina was very helpful . I spent 2 hours + looking around, so much to choose from.
James got us in and out pretty quick. Pretty much no hassle once we could actually find what we were looking for. My only suggestions for the store are to have signs listing The names of the styles of furniture sets around to help navigate the store. We found a style online that we were looking for, but had a hard time navigating the floor by ourselves as we prefer to look and explore without pressure from the sales floor. Also, during this current pandemic, the sales people were crowding the front and makes me feel uneasy about transmission when they only partially practicing safety measures for transmission. Everyone was wearing masks, but a group of sales people were crowded together at the front. Just a suggestion during these particular times it to limit sales people in the front.
We bought all our furniture for our new house here a year ago and everything went great they even sold us the extended warranty for $800 and said it covers everything, it’s great. Now I Will NEVER but anything from here or get a warranty again. The warranty they sell is GBS enterprise and it’s a scam. My nightstands didn’t even last a month when the paint started to chip on top and the usb doesn’t work. I contacted the warranty place that Ashley Furniture sold me and not only did it take 5 months for a reply after calling a hundred times, now they denied the warranty because it happened over time they said and they don’t cover that and a bunch of b/s. I take very good care of our furniture. And the usb how is that my fault if it never worked. So disappointed with the warranty company and the quality of Ashley furniture. I will never go back here again.
We had an excellent sales experience today. Our salesman Justin was wonderful. He was professional and listened to our needs and offered us options and suggestions without any pressure. He helped us find what we wanted. We couldn't ask for any more.
Justin was very helpful and kind!!!
Great experience with Justin today, he helped out a lot and he got me a great deal on a bedroom set I’ll definitely recommend them!
They have a lot of stuff the same as Ikea for about $400 more
I was surprised at the selection at Ashley. The prices were great and the financing was even better. Highly recommended!
Expensive
First thing that I would like to say it’s don’t think twice if you’re planning to get a new furniture. Ashley Furniture from West Covina it is the place to go. They are flexible with prices and even price match. Ziyi provides us with a great customer service and he tried his best to get the best price for our needs. Very pleased with his services!
Akeem was very kind And helpful sale's man . Thanks
Price match from competitors we where happy and salesmen did hes best to meet are needs friendly not pushy.so far very good waiting on delivery to arrive I'll give another review on the product once it arrives
I havent got my order yet, it was promised to be deliverer on 8/18. Now is 8/26 still havent heard of an updatr. Im trying to call but its long wait after 30mins pf calling customer service got cut off and never called back. I tried to track my order online but it says tracking is unavailable. Still waiting for my order till now
I was happy that the furniture I fell in love with online was available in store to see in person and sit on before purchasing. The store seemed clean enough but it was overwhelming how crammed everything was. There was hardly room to walk through between all of the pieces and I'm a petite person (5'2" and 110lbs) so I couldn't imagine how maneuvering through the store would be for someone larger. Especially with Covid-19, I feel that the show room should have been spread out more to allow shoppers more opportunity to social distance. Everyone was nice despite the cheesy obvious "sales" persona. Was not greeted at entry as I noticed most were which made me wonder if I was judged by appearance. The pricing in store, even after "sale price" was exorbitant compared to online but I was grateful that they did price matching as online rates were better and had promo codes to apply. Overall, I was satisfied with my visit since I got what I wanted ordered... But, there are improvements that could be better thought through and executed.
I’ve had negative experiences at other Ashley Home stores, but the one in West Covina was excellent! We were able to browse without pressure and ended up getting a great deal on a beautiful bedroom set (and will likely be back in a few weeks to add a piece for our living room). Thank you to Damian for being so helpful and kudos to the West Covina Ashley team!
Excellent customer service. Thank you Mike for your service. Greatly appreciated.
Manager, Charles, has amazing customer satisfaction skills and easy to work with. Very accommodating and friendly. I've returned a second time for an additional item and I will return as my needs arise.
Terrible delivery service, 1st time around, furniture was delivered without any rails, today they delivered it, one month later, and they didn't take the twin size mattress even though we asked them to. They declined. Mind you, we got charged the recycling fee for it.
Samuel is a wonderful salesman. We haven’t met anyone more knowledgeable than he is when it comes to Ashley’s, the market, and even how we could decorate our new home. He was great in making recommendations, very patient, and not pushy. He made our first time buying furniture for our new home easy.
Excellent customer service.
Amazing service and super friendly people went in to get a mattress and got one within 30 min thanks to Dwayne
Too expensive
Service was great with Brandi, she was very patient and helpful, we left with a purchase of a couch set for my mom!! I will definitely be returning to purchase other items for myself.
Had issue with price of desk. The girl name Adrina at customer service helped me out and resolved all the mishap. Thank you for great service. You made my day.
I was looking for a new bedset for my room and I found the perfect set at Ashley. The attendants are really nice and take their time to slowly explain everything we need to know. Jennifer helped us fine my perfect bedset.
Sales Rep Jennifer was a great help listing to my needs. She explained my options and pointed out what the store had to offer. I got s good deal, fair prices on promotions.
We liked the furniture selection. Happened to come in when they had a 50 % off sale and they tried to get us to pay more, we played hard ball and they gave in giving us the discount, so we bought. It was like being in a car dealership, prices definitely not fixed, negotiate, negotiate, negotiate!
Good morning I would like to thank our sales representative for his excelent costumer service. AshleyHome Store is the best place to buy all your home furniture!!! 10 stars🌟
Worst furniture buying experience ever. I spent over $5000 on bedroom furniture and a chair at the beginning of June. I was told everything except the chair could be delivered the following week but that the entire shipment could be sent on July 5th. I complied to have everything delivered on July 5th. On July 5th, Ashley Furniture made a partial delivery. The chair, bed headboard posts and drawers were not included. I had to call Customer Service, waiting on hold over an hour just to speak with a representative. You can opt for a call back, but the last time I did that and left my number, I waited 6 days before someone actually called me back. The rep said that the items I was waiting on would not be in stock until July 20th and so scheduled my delivery for that day. This day is my Mother’s birthday and I usually spend it with her but opted to keep the 20th on the calendar since I had already waited so long. I received the text message on the 19th letting me know that my delivery window would be between 8:45-12:45. I went on line about 8am that morning to track my delivery and I noted that I was the 3rd stop.. By 3pm, my delivery still had not arrived, so I called Customer Service again, once again waiting on hold for 20 minutes before I was forced to leave a message. I did get a call back a few hours later and was told that my delivery was taken off the schedule that morning because my outstanding items were still not available. I asked why no one called me and when I could expect my items. The rep could not answer either question. So I asked to speak with a manager, and naturally no one was available. The rep said she’d have the store manager call me back before the end of the day and that didn’t happen. At this point, I just want the whole lot of furniture still not put together in my bedroom picked up so that I can purchase from a more reputable and reliable company. If you can’t even get through to talk to someone should a problem arise, its a sure sign that the customer is not a priority.
(Translated by Google) The best service, very friendly seller, and very good quality !! (Original) El mejor servicio, muy amable el vendedor, y muy buena calidad!!
Best place to purchase quality furniture!!
Excellent customer service and prompt delivery.
Daniel the sales person provided great service.
I had a great experience I found what I was looking for in the TV entertainment center department and I thank Mr Mike Costello for helping me out and get everything handled and I got the 4th of July half price off special which was great.
There is no way to post a review with 0 starts, that's how i feel about them now. we have been purchasing all of our furniture exclusively with Ashley for almost 10 years now, so you can imagine in the investment we had contributed to the store. We have always obtained the extra guarantee just incase something is wrong with the item but we had never had a problem and now that we have a problem with a mattress they refused to helped us, after going back an forward giving me the wrong information they decided that I am on my own with the problem. I will no longer purchase any products at this store because they do not seem to understand the process that it has to be taken in order for an inquiry to be resolved, I spoke with the manager as well and his response was I do not know how to help you, I provided proof of my guaranty and even then he responded I do not know how to help you. I worked for almost 10 years in a restaurant and I think I can do a better job with customer service. I think they try to do whatever they can so you get buy their products but when it comes to help you and resolve a problem with the item you purchased they turned theirs heads around.
Very pleasant and easy shopping experience with very helpful staff.
Sa'Heed was AMAZING. He was friendly, prompt and helped with my order. He was so kind and was able to give me a store discount. THANK YOU SA'HEED!
Right when I walked in Jose helped me out and the store manager helped me with pricing. Thank you for awesome customer service!
The salesman was great he answered all my questions and allowed me to repeat everything back to make sure that I understood everything I appreciate his time and yes definition will be arriving it was a great visit
Ashley furniture has the best customer service. Our family only deals with Ashley’s. We Walked into the store last night, and was able To have a customer service person help me immediately, best service ever.. I’d recommend Ashley, their furniture is good quality and great prices thanks Ashley’s for the beautiful sectional.. 5 stars all the way!!!!
I’m only rating the sales rep at this time. Juan Carlos was wonderful! He was very patient with us. We visited 2 different days and he took his time and answered all our questions. He Asked us a few questions and based on our answers he made a few suggestions. We didn’t feel any pressure to buy at all. We asked about price match and he did whatever he could to make sure we got the best price! We were there so long trying to make a decision and he would give us some space and check in on us. We even had a few laughs. I would definitely recommend asking for Juan Carlos when you visit the store. Thanks JC!
The experience at the store was great. With all the pandemic situation the store took the precautions necessary to ensure our safety and the safety of their employees. T
After a horrible experience with another vendor, I decided to visit Ashley Home store in West Covina. I was met at door with a gentleman that was quite inviting. That gentleman became my sales rep. Dwayne not only helped me locate the right mattress, he assisted me in finding added items that would be a great addition to my new home. He was intelligent, thoughtful, helpful, well mannered and was highly professional. He also was not afraid to ask for help which is a admirable quality and that of a leader. I was so impressed from the inception of the process to the closing of the sale. Dwayne is an outstanding representative of Ashley furniture. You are blessed to have hired him. now do every thing to keep him. You and he will make much money. Chi
Friendly and well stocked store
Great customer service and product
Some sales persons are friendly only up until the point where you are going to make a purchase. Their warranties are handled by another company that took months to respond. Lastly good luck trying to call them regarding anything, it will always take over 30 mins on hold.
I went yesterday and bought my first sofa. The sales associate Shawn was super helpful and gave me the best experience. I would definitely be going back and will also recommend Ashley HomeStore to my friends and family.
I enjoyed the shopping for our first home at Ashley's our sales Rep was awesome he had at lot of patience because we kept changing our mind lol and wasn't pushing at. He was so helpful showing us exactly what we were looking for it was a great experience and made our day can't wait to get our living room set and bedroom set.
Juan Carlos Puelma is the best sales associate. He worked with us until we got exactly what we wanted. We have only had good experiences with Ashley Homestore.
The employee that helped me was fantastic and knowledgeable. He assisted us in getting everything we were looking for in our furniture. The manager was equally as great. I would recommend anyone buy furniture from Ashley’s. Great experience.
Made an appointment, temperature check on entering
very dissatisfied sofa bought supposibly leather; very expensive although sofas not leather polyester fabric sofa peeling already don't buy protection plan waist of money. Fabric guarantee for 1 yr only. Be careful when buying they tried to sell and tell you lies.
(Translated by Google) Don't go to this shop robbed. There are no complete cancellations and lousy customer service IN SPANISH. THEY WASH THE HANDS TO NOT RESOLVE. (Original) No vallan a que les roben a esta tienda. No hay cancelaciones completas y pésimo el servicio a clientes EN ESPAÑOL. SE LABAN LAS MANOS PARA NO RESOLVER.
I wouldn’t buy from them again. Too salesy, poor return policy, delivered incorrect order which still hasn't been resolved after 3 weeks. Read their Yelp reviews--they seem more authentic.
Horrible, took over a month to rec ,a recliner then it was damaged and now it's going to take another month to rec, I would never go back and customer service is horrible
Justin was extremely pleasant. Wasn’t overbearing like most salesman. Highly recommend having Justin assist you on your furniture needs.
Fine furniture
Love our sale person Justin everyone need to ask for him!!
Samuel was very helpful and answered all our questions and concerns. Very professional
Mike Costello is the best sales associate, we have been buying furniture from him for over 5 years. All of our friends and family go to him. He has the best customer service and always give you the best deals.
Great customer service.. Helped me to buy what I wanted without pushing me to buy more...
It was a very pleasant experience at Ashley Furniture at Eastland Center in Covina, CA. I was shopping for a new recliner sofa, and a dining set. Edward Vargas was the sales associate who helped me. He was very patient, and nice. I did not want to make a compulsive purchase so he put my info in the system with the items I was interested in. Later in the afternoon, I decided to get the reclining sofa only so I went back to the store. But, then offered me a deal on the dining set that I could not refuse. So, I finally got both reclining sofa and the dining set at an amazing price. Thank you so much, Edward for your great attitude and customer service. I would highly recommend Ashley Furniture for great quality, and great service!
Casey went above and beyond to help rush our order for a lift chair! Thankful for her communication, follow through and professionalism! Thank you!
Mike was easy to work with and kept it light. Really enjoyed the interaction. He was patient and he gave us space to look and eventually find what we were looking for. Thanks Mike...
Found what we have been looking for easily. Great selection.
Emma Adel was awesome!! Her courteous and good-natured personality made our shopping experience a wonderful one! She was very patient and understanding as my daughter and I explained our large family needs. Thanks to Ms. Emma’s extensive product knowledge and amazing decorating ideas, we were able to select the right furniture for our dining and living room. I’m confident we made a smart and comfortable purchase! Thank you Emma!!
Luis & George are the best! Luis was our salesman and George was the manager. They explained everything in great detail whenever we had a question and they worked with us to figure everything out so we were able to get what we wanted. Couldn’t be happier! Thank You!
Was looking to furnish my new house and Robert was extremely helpful understanding my expectations very patiently and accommodating of my price range to figure out a great deal overall. Great customer experience. Will return in future.
Robert Moro was a excellent in answering all my questions. I went ahead and purchased a dresser and a night stand. I will be back tomorrow to purchase a sofa. Thank you Robert for great customer service.
Great customer service. Quick and courteous delivery and assembly.
Helpful and friendly staff. Would recommend.
Will was awesome and amazing and made our experience buying furniture for our new home fantastic.
(Translated by Google) Today we went to Ashley looking for a bedside table and salimoa with more furniture since anyway if I needed them; but José and the manager were so kind and gave me such a good deal that I couldn't resist. We are very happy for our purchase Today we went to Ashley looking for a bedside table and we come out with more furniture since anyway we needed them; but José and the manager were so kind and gave me such a good deal that I couldn't resist. We are very happy for our purchase (Original) Hoy fuimos a Ashley buscando una mesita de noche y salimoa con más muebles ya que de todas maneras si los necesitaba; pero José y el manager fueron tan amables y me dieron tan buen deal que no me pude resistir. Estamos muy contentos por nuestra compra Today we went to Ashley looking for a bedside table and we come out with more furniture since anyway we needed them; but José and the manager were so kind and gave me such a good deal that I couldn't resist. We are very happy for our purchase
Robert Moro was very professional and friendly and showed me different furniture that helped me make great selection.
We like Ashley’s furniture . The people who work there are very friendly and not too pushy. This time James helped us and he was very knowledgeable and attentive to what we needed. Also, they have a great selection of different types of furniture. Thank you!
The experience was ok friendly people
Excellent service and prices! The staff at Asley are awesome!! Thank you Edward and Anthony for all your help today. I'll be back to get my bedroom set and TV stand with the fireplace. 😊
Walked in looking for a small sectional that we saw online. Manny took us to see it and set us up with a price package that was even better than the deal we would’ve gotten online, which we thought was already a good price. Great service, selection, and price!
We purchased a few items from Ashley’s here at West Covina and our salesman was Dwayne Glover. If it wasn’t for Dwayne we would never shop at this Ashley’s due to their managers Jorge and Anthony, they had no interest in giving us a happy experience. If you want to purchase anything from this furniture place please do yourself a favor and ask for Dwayne Glover! He is the best in the business.
Found what we wanted quickly and at a great price.
James was friendly, helpful and quick ensured we got the best prices.
Great customer service by Mike at West Covina store and Great patience. Thanks
I love the quality of Ashley’s furniture and the excellent customer service the team provides.They are prompt and very professional and go above and beyond for their customers. I highly recommend this furniture company to anyone interested in buying a statement piece that will last a lifetime. I purchased my items on Sunday and my bed was delivered the next day within 24hrs! Exceptional service!
I have been buying furniture at Ashley for years. I have shopped around for a new couch over the last couple of weeks. I thought I would check out the competition. There is no comparison for style, service and price. Ashley has them all beat! So of course I bought my couch today, from salesperson Rani. She was very attentive, knowledgeable, and friendly. And, no pressure. I like that!
Great service from our salesman Robert. Helped us through the entire purchasing process and gave us a great deal!
Very generous people
Justin is very helpful, without being pushy. This is our first experience with Ashley furniture and it was very pleasant.
Very good sales team to work with. No pressure leaves all choices up to you. Definitely go back.
Eric Chung was really helpful when it came to buying furniture here! Very kind and patient!
Came here to buy my bed & I had such a good experience! Eric Chung was so helpful when it came to buying my bed :) definitely recommend him!
Dwayne and Jorge were very patient and helpful. I had excellent service and walked out happy and satisfied with my furniture purchase. Thank you!
Great Sales people, they do not rush you to purchase. Our sales person went beyond to help us make the best decision. A highly recommended place to shop for furniture.
First time buying furniture and it was a very pleasant experience. Walter made my time there comfortable and was very informative. Emma also helped me out in the end and was just as awesome. These two people deserve your business and respect as they do the same for you.
I was greeted by Robert Moro. He offered his assistance, showed us around, checked in with me from time to time without ever making me feel rushed or under pressure,
Nice store, easy to locate more than enough parking. Pricing was good as was customer service. Selection and presentation also good.
Great Customer service provided by Mickey(Mike)..
When I walked in with my wife and son, we were greeted by Robert Moro. He offered his assistance, showed us around, checked in with us from time to time without ever making us feel rushed or under pressure, and he even remembered all of our names. Everyone we came into contact with at this store was very friendly and helpful. We're grateful Robert shared the vision of our "dream couch" and helped us find just the right one with confidence and peace of mind. Thank you for going above and beyond for us!
Came to buy a comfortable bed but Ashely wasn't here
I bought this sleeper sofa 👌
Came in looking for a new dining set, Robert greeted us quickly and was really helpful the entire time. I have been in before and been a bit uncomfortable with the sales person hovering the entire time, but this experience was not like that at all. Not too many pieces in the store matched what we were looking for, but Robert was great at helping us find the ones that did and quick to find the answer for any questions that we had. If we decide to purchase one of the sets we saw we will most definitely be doing so with Robert!
Manuel and Anthony were very helpful and friendly. As soon as we got in the door the assisted us and got us exactly what we wanted for an amazing deal! Must come and check them out!
We had a remarkable experience. Charlie and Jennifer are two very wonderful people. Thank you for helping my wife and today. God bless and wish you all the best for the new year.
Jennifer and Charlie were very helpful with our purchase. They always had a smile on n their face even after changing my mind so many times on which furniture I wanted. All I have to say is thank you very much Charlie. May you both have a blessed New Year.
Our first time going into Ashley’s Furniture and we had a great experience. We were fortunate to get Justin as our sales representative. He went above and beyond to work with us and was truthful about everything. He was straight forward and a very friendly sales rep. We bought couches, an entertainment set and a bed. He gave us the best prices along with his supervisor George. Both of them made our experience great and we will be back soon to buy our dinning room set. Thank you for everything! I hope all your sales reps have the same customer service as Justin and George.
Great but they don't tell you at pickup in colton you need a reservation for same day pickup it's up to 3 hour before they can give you anything poor communication from the store to warehouse
Thanks so much we had an awesome time buying. I got what I wanted at a great deal. Thanks to Robert Mora for being such a good sport!!
Purchased a love seat today at Ashley West Covina. My sales person "Robert" was really great. He took good care of me and gave me a good deal. I would recommend asking for him. If you call the store in advance, you can also make an appointment with him. Ann, Pomona CA
Robert Moro at the Eastland Ashley Furniture HomeStore made it easy to buy furniture. Robert was informative and patient. I would recommend this store to friends and family based on my experience with Robert.
Ok furniture but overpriced.
Amazing Black Friday deals, Excellent customer service , come bring your friends and family to enjoy the experience!
Eric & anthony are soooooo great will always remember the outstanding experience here at this ashley homestore
Great!
We went Black Friday shopping and found a great deal on a beautiful sectional couch for $599! Manny was very helpful and found us great deals and a free blanket.
I bought a tv stand from here about 2 wees ago paid $100 for delivery and installment. William one of the associates assisted us. When the stand came pegs were missing and told delivery guys about it. They found it in the truck afterwards and defiant to install it they say their job is only delivery. They installed it after I told them that salesman me assured regarding installaton. After they left I noticed one of floor shelf missing. Had the chance to communicate with salesman he said he look into it after couple times sending text photos and 2 weeks after still no word from him. And still missing shelf floor. NOT HAPPY
Such a wonderful experience! Juan Carlos is one of the best salesmen I have ever encountered. He was so patient with all of our questions and really helped us find exactly what we were looking for and made sure we received the best deal possible! Thank you!!
I went into Ashely’s today looking for furniture for my first home. Joseph was so helpful and took the time explaining options for sofas and kitchen tables. We left the store with the perfect sofa, loveseat, living room table and kitchen table set! I highly recommend Joseph Amaya. I would gladly come back to this location and shop again!
I love Ashley's furniture...today we purchased a 5 piece dining set. We saw it on line cheaper than what they had it in the store and they matched the price!! Loved it loved it!! Anyways I want to thank Mr.Eric Chung for helping us...he was very kind and patient and helped us until we decided what we wanted to buy. Thanks again and totally recommend the store...if you want a better deal go before thanksgiving and on black friday. 👍
1. My shipment was being delivered to the wrong address. I took the day off from work to be home for the delivery. Then, they said they would have to reschedule because of the mistake, it would take another week. 2. I had to spend hours on the phone trying to reschedule this delivery. Finally, I was able to rescheduled delivery. A week later my delivery arrived incomplete. Missing 1 of three items. No communication. (and delivery guys had a poor attitude) I called again and they said it was on backorder. Another week has gone by. I called again and they scheduled the delivery for a day I am not home. I have to reschedule for another day. I agreed to the delvery for certain day, but they couldn't give me a time frame. My experience has been unsatisfactory, don't recommend it. There should be an option for negative stars, to accurately rate this business!
Jenny was very helpful and allowed us to take our time while shopping and discussing our decisions. The manager was willing to work with us with our budget and provided helpful feedback. Great experience and would definitely shop here for our home furnishing needs!
(Translated by Google) Magnificent (Original) Magnific
OMAR was amazing, providing flawless customer service. He helped us me and my wife ( just had a surgery) amazingly. Thanks
Wow, what service and experience! Emma is amazing and knows furniture. She was patient, a great listener and took great care of us. We got the living room taken care of and a wonderful mattress, too. We will be back.
Everyone here was super helpful. Even when I realized I'd left my keys and wallet in one of the displays. Damien helped me and was even willing to work with me on pricing. I would definitely recommend Ashley's.
I was greeted by a kind gentleman and helped immediately. I had a budget of 1500$ payed debit/cash in my budget but he did convince me to apply for credit that the inquiry would not hit my credit profile and I have more to spend. Just bought a car and didn't want another inquiry so I thought ok I can get something for the amount I'm approved for plus the 1500 budget. So I got approved for more which put me at a bigger budget of course but sure enough a few minutes later I get an email stating that I have a new Hard Inquiry. After I was told it wouldn't. So I walked out the store then and there upset that I was lied to. During the application process on the kiosk I didn't even get to read the fine print because he practically did all that for me. If I would have done the application myself I could have read everything and seen it would be a hard inquiry. Careful they will lie to make a sale.
Many selections to try and feel the furniture. Lots to see. Friendly staffs.
Received broken furniture, very upset.
I bought dinning set from Ashley's West Covina location a month ago. The chair cushion sink in the middle because underneath the cushion is not solid wood. Buyer beware, the middle part of the chairs a hollow and the cushion is supported with two straps. I was not aware of this and the sales person did not disclose this during my purchase. I bought the insurance plan and contacted the technicians to look at it. That's when I was made aware that Ashley chairs are hollow in the middle. Contacted the manager, she said she would call me back. Have not heard back to date. Will report this to BBB.
If I could rate nothing I would not give none stars... very bad service, I ordered my sofa and chase and they did not deliver when it supposed to, and they would send me messages that my sofa was back order and they wont deliver until week after and that happened 3 times so I got very frustrated I went to the store and canceled my order...they take so long time to deliver, sometimes they don't have what you picked in stock. Very bad bad service, so disappointed with this store. Will never order again at this furniture.👎
Over priced low quality furniture with way to many high pressure salesmen following you around.
Manny is an exceptional sales person who is very knowledgeable regarding products in store and also online. He is well versed in the different levels of quality and sales packages.
Great experience! Beautiful furniture was delivered on Sunday. Prompt, quick, and friendly.
Hate their customer service! They will give you attitude if you complained about their products. I will never shop here again. No manners with their customers
bad customer service and defective products. they will bad mouth you if you will complains about their merchandise. dont shop here
Ask for William he is the best not sharky or pushy.
Joanne is a great! Professional and patient. However, when I needed to talk to someone over the phone. I had a bad customer service experience with Adrina. The 5 star experience is for Joanne the sales person.
The sales associated manny was super helpful and friendly as well as the managers George and Anthony made the whole process very easy. Definitely recommend to coming into this location and ask for them Thanks guys !
Manny the sale associate was excellent!! The 2 managers (George and anthony) that helped out with the financing were very very helpful!!! Thanx!!
I was in Ashley store had a great experience.. Big Thank You to Deante Lawson.. will be back 👍🏼😀😃😄
Ok
I don't recommend this place is like car dealer sales men almost forcing me to buy a furniture they put the advertising 50 % off but they. Double the. Price..
Luis helped me pick out some furniture and was very helpful. Great service and will definitely come back to do more business!!
Adrian was awesome! He helped and made the process very quick. Give that man a raise!
This Place Is Insane I Ordered My Furniture And It Hasn't Came In, It Has Been About 3Weeks Deantte Helped Me Out, He Over Charged Me I Later Called Him And Complained About The Over Charge And He New About It! There Keep Giving Me The Run Around About The Shipment Date. This Is The Very First And Last Time I Will Ever Come Here! I'm Calling Him To See What Is Going On And He Doesn't Answer, This Is Ridiculous!!!!
I purchased 3500 dollars of merchandise and was very disappointed from the moment I received my bedroom set.. the factory that packs the furniture sent the wrong side rails sent two right side rails instead of a right and left one .. The gentleman that delivered was very nice and professional but explained to me the problem.. He notified the sales men about the problem and unfortunately he never called me to explain what the next step was ... I had to be calling him to find out what was going to happen .. Left me in the loop for two days with I’m working on it while after spending a lot of money and had to sleep on the floor due to not having a bed .. I was notified 3 days later that I would be having someone come and deliver and assemble the bed .. The moment the person showed up and was sent by Ashley furniture store.. I could see his frustration and seemed very upset and didn’t have a clue what he was doing and asking my son that’s 16 years and me what to do .. I asked him if he worked with the furniture store he right away told me no and that he was just doing the manager a favor that he had to drive all the way to Colton to pick up the parts he was very upset and angry .. I took it up on myself to call the salesman and kept on insisting that that was not true and that they use the man continúele .. I’m extremely upset because someone is lying and it’s going to be a week since I purchased and still waiting on the manager to call me .. I will be writing a letter to corporate letting them know of the unprofessional people the have representing Ashley Furniture 😡😡😡😡
Tiffany helped me when I purchased my stuff. She was so nice and funny. She made buying furniture so much more fun. The process was long but so worth it!
Ryan helped us pick the chair we wanted. We really appreciate his patience. The process was quick and simple and we were able to quickly pick the one we wanted. Recommend these guys and would come back for future purchases.
I was greeted at the door they allowed me to explore and discover what I wanted to purchase. My sales person James was a delight and helped me with my purchase with no complications. Thanks James
Beware of this store. By far the worse customer service and this is by the managers of the store. not only did they mess up my order in the store making me wait longer for them to redo the paper work. And than the next day they called me to tell me they did not have me sign the receipt and i needed to go back to sign it or my ordered would be further delayed. I had them fax the papers to me and i sent it back. I was told my couches would come in July even though i ordered my couch during the memorial day sale. July 13th finally my couches were to be delivered. The delivery guy told us there were several little rips in the couch and the leg of the couch was scratched . and the couch was dirty. REALLY that's how you deliver couches. I have emailed the store manager and called and he has yet to still get back to me. The manager Anthony offered me $50 off the couch. Really $50 when it took you over a month to get me my couch, there were rips in the couch, it was dirty and your salesman messed up my paperwork. Its been 4 days no one has called to let me know the status of my couches or to even apologize about the inconvenience. when i asked to speak to the manager i was told he said he cant come to the phone right now he is closing out an order on the showroom floor. All they want is your sale and once its done they are done with you as well. Worse service ever stay away from this location.
Rani was amazing! She helped with the particular kind of fabric and anything close to it that were my options. She was very patient and super sweet. She is very knowledgeable in Ashely products and furniture. She tried her best to get me the best prices but also worked within my budget. I highly recommend choosing Rani as your sales woman. So very satisfied with her and the whole Ashley store. Thanks for a great experience.
Went in just to look at furniture but after talking to William Velasco he helped us pick out two bed frames and a mattress. He didn’t pressure us and made the process easy and enjoyable. Definitely will be back to talk to him for more furniture and home appliances.
William Velasco made me and my family feel very supported. He helped us buy our furniture for our first home and made the process very easy and enjoyable .. I would recommend for anyone looking to purchase furniture to go to this location and talk to William who will definitely assist you!
Adrian Montanez did an amazing job helping my daughter and I choose the perfect sectional for our family! Adrian made the process so easy, he was able to help without being pushy. I went back and forth between two sectionals and he didn't seem annoyed, he actually sat and laid in the couch with us. Thanks for you help Adrian we appreciate it, you are amazing!!
Keep an eye out for merchandise that is floor models marked down. You will find some steals as I have purchased several displays.
John Vance helped my fiancée and I with our sectional search. He listened to what we had to say, and answered all of our questions. He made the buying process fast and easy and is willing to compete to get you the best price without coming off too pushy. I highly recommend working with him if you visit this location.
The customer service at this location is exceptional! John Vance was amazing. He got us a great deal on a beautiful sectional. Definitely recommend visiting this location.
Emma and Nathan were the greatest and very patient. Emma waited for us for 4 hours helping us find a new bedroom set, living room set, and dining room set. Very worth the wait too! Even helped find us items that match our theme.
Emma and Nathen are awesome! Emma helped my wife and I pick out a new bedroom set, full living room set, and dinning room table and chairs! They patiently waited (4 hours) as we took our time making sure everything matched and went with our theme. When it became time for financing they went over the numbers with us and got us great deals!! Highly recommend Ashley’s Furniture in West Covina.
Billy and Nathan were absolutely amazing in helping my sister and I choose stunning bedroom sets, made us feel comfortable and made us feel as if they truly wanted us to get the best deals. 10/10 customer service I would definitely recommend this store to anyone who wants high quality furniture with friendly assistance when shopping.
Tiffany and Nathan were such a great help they answer all of our questions and went above and beyond to help us find everything that needed and walked out with great deals and work very fast as well (:
Carrie and Nathan were very helpful in helping us decide the perfect couch and ended up getting a whole set. Very honest and friendly.
Carrie and Nathan gave us an awesome experience when we were shopping for furniture for our new apartment and helped us get a great deal! They were super friendly and very helpful!
Purchased a living room set. Staff is great. I've bought Ashley furniture in the past. This is the first time. I buy directly from their store. I like the quality of their sofas. I'll update a year from now. How they're holding up. So far so good.
Was able to get great service from Jose Amaya and the manager Nathan. We were able to find what we were looking for and much more. The staff are very welcoming and informative. I enjoyed my shopping experience and will be coming back to shop some more.
Had a great experience shopping for a new couch here! My wife and I came in on a weeknight close to closing time and were greeted first thing at the door with a smile and everyone working here was very friendly. I liked that there wasn't a salesperson hovering over us like at some places trying to push the sale. We were allowed to browse freely, occasionally being checked on by someone to see if we had any questions. Finally, when we narrowed down our choice to a couple options, we had the pleasure of dealing with Jose Amaya. He was very helpful and answered all of our questions, even after I told him we weren't ready to actually buy anything that day. He didn't try to push us into it or brush us off or anything like that. So when we came back to make our purchase, we made sure to ask for Jose, and once again, he did a great job walking us through the process and even stayed past closing time to help us! On top of that, the manager Nathan was able to give us a better deal than was advertised! Great customer service here, will definitely be recommending to anyone looking to upgrade their home without emptying their bank account!
poor customer service. they keep on messing the delivery. warehouse manager will only notify their customer, that 1 item cant be deliver on the schedule date just few hours before delivery. Needs improvement on their people skills.
I like Rani. My wife and I were just "window shopping" here and didnt expect to go home with anything. But Rani gave us great customer service. She made herself available with all the ridiculous questions i had and she was able to answer them. Today we left purchasing a new mattress and a sexy office desk for my "man cave." I am so grateful that she was very helpful. Shoutout to Nathan for being an attentive manager going above and beyond to even greet us personally to make our shopping experience chill.
Rani, our sales associate, is the reason we sealed the deal on our new desk and new mattress! Be sure to ask for her and you'll be in good hands. She's sweet and honest and worked very hard to get us the lowest prices. Fourth of July savings were just too good to pass up. We've been very happy building our home with this Ashley HomeStore. Our living room and bedroom are beautifully furnished and now we can check off our Office as well. Next up, an outdoor patio maybe?
Came to Ashley looking to compare pricing and products. Ashley had a very fine selection of furniture and excellent service. Upon entering we were very courteously greeted by Melvin. He let us know about the great discounts and financing. We were interested in financing a mattress after browsing for a short time. We were able to find Melvin easily and he promptly helped arrange the transaction. He was very friendly and informative throughout the whole process. We even got to meet his manager Charles. Thanks for everything!
I walked into store and tiffany had this bright smile on her face she had the most patience with me and took her time her pricing was great & her personality makes you feel like your at home shoes outstanding thank you for your help
High priced
Julia was very pleasant and helpful. She made the furniture buying experience a breeze.
Cheap quality! You sit on the couch and the material gets wrinkles. Now the pillow seams is undone from the zipper side. One of the center table legs are loose. I saw the delivery guys did a good job by unpacking it and arranging the furniture where I wanted to go. But It's really cheap quality. Sorry Ashley, your product looks nice but it's cheap!
This was my wife an I first time shopping at Ashley furniture and the experience was amazing. Adrian our sales representative helped us through out the store ,and his knowledge on every item was on point. We were able to leave the store with a living room furniture set and dining room set within our budget. I can definitely see us shopping here again.
Adrian you absolutely have a ton of experience and knowledge in the Ashley furniture store. we couldn't have found a better man to help us in furnishing our entire home. thank you for making our new home a little piece of heaven .
I’ve never met a person as truly helpful and kind as Tia. All of our concerns and needs were taken care of, the help we needed styling, and plenty of tip and advice were all provide by Tia.
Loved this place!! It was my first time and the selection and prices are great!!! My sales rep. David Wang was awesome super patient and helpful, I would come back anytime. The sales manager Nathan was amazing too!! Helped us get a great deal!!!
Manuel Perez was so helpful and nice. He helped me and my family find the right table for our house.
Manuel Perez helped us as a family to become motivated to our purchase look forward to another purchase with his help
Manny Perez was awesome Very helpful loved it.
Great customer service! Tia was amazing and friendly! Without asking or mentioning about discounts, they gave us a great deal! Love our new furniture!
Ashely home is an amazing place to get furniture at with the best quality and prices. Everyone here is sooo helpful and cooperative and their main goal is to get you the best. Worth every penny and ever min you spend
Our sales rep, Daniel was very helpful. He made our shopping easy and we were able to finance a living and dining room set the same day!
Emma and Ethan where very helpful, they made sure everything was explain! Great customer service 👍🏻
Wanted to give young Manny a quick review, thank you for you're salesmanship and fun energy, and thank you to Anthony as well. Excited about the new couches.
I had exceptional customer service at the West Covina location! Julia Iglesias went above and beyond to help get me the best deal!
Got some good deals on furniture. Jose was very helpful and guided me through the whole process. Nathan was very nice as well!
Excellent service Julia was very helpfull it was a great choice to come here I definitely recommend this store!
Juan was extremely helpful in getting me exact furniture that we are look for our room and our dining table. :). Awesome price and quality! :)
I usually don't write reviews, I had a horrible experience with Ashley's Furniture. First of all they sent me a broken tv stand. I spoke to customers service and it took them 1 month for them to resend the replacement part. Also during purchase they promised a FREE wall clock which till this day i have yet to receive it. It's been over month and I called customer service for the status of the promised wall clock and they told me it was going to be shipped on june 3rd and it didn't get to my home. So I called again on June 13 and they said I would get it by friday. And I still hasn't recieved it. I'm not writing this because I want my free item. It's the principle that they dont keep there promise. I will not recommend Ashley's furniture to anyone . Due to the service they provided.
I was shopping here with my friend. Luis and Nathan were a great help. Will definitely consider coming here myself for future home purchases.
Came to this store looking for a sofa and bed. Greeted warmly. Allowed to shop without being hovered over. Manager Nathan was very knowledgeable and offered a great deal on my sofa. Luis was very kind and accommodating. Will definitely shop here again.
We came to Ashley’s today and thanks to Manny our trip was very satisfying. He helped us the whole time we were here and helped us pick out the perfect furniture for our home!
My husband and I went to Ashley’s Furniture in search of finding the perfect couch for a new home. I soon as we walked in we were acknowledged and welcomed into the store. We were immediately offered to be helped but we asked for time to make our decision and I liked the fact that we weren’t pressured to make a quick decision. Ryan Anderson was wonderful and helped us when we had questions in regards to the couch. I wasn’t sure on the color I wanted nor where I wanted the chaise to he gave us more time to decide. When we were ready he was happy to help us. We let him know that we found the couch online for a cheaper price and without hesitation he said they would price match. He did have to call his manager Nathan to get new price override and they were both so nice and more than willing to honor the price. Everything went smoothly thanks to Ryan and Nathan. The customer service received was excellent! Can not wait until we get our new sectional at home!
We've been looking for a new dining table. So glad we came to Ashley. They have a wide variety of styles to choose from. Their sales associate Emma Adel is fantastic, she greeted us with a smile and helped us with our purchase. She is knowledgeable, friendly and helpful. If you come here, ask for Emma!
I would like to commend Juan Carlos Puelma for the greatest shopping experience I had today at Ashleys. I came in with no intent to buy anything but just to scope out the place and just browse. Juan Carlos took his time and patiently showed me all my options for the great value, appearance and comfort. Nathan made my final experience even more pleasurable as he made my purchases worth every penny and with the best buck for my money and discount. I leave Ashley with great joy in my purchases and the best experience. I will definitely return to Aslhleys for future purchases.
Omar was great good customer service good prices I will recommend Ashley to every one
I looked online for a while figuring out what I wanted to buy. I finally made up my mind so excited to walk in and buy over 3,000 worth of furniture in cash. When I got there so disappointing how I was not greeted, I was only acknowledged if I walked up to someone. There had to be over 10 associates standing around Doing nothing. As I walked around no one approached me and seem like they avoided me and wanting to provide any help.i was walking around for a good 20 mins. No one offered help. I will not shop here and take my hard earned money somewhere I will be appreciated.
I honestly would rather go to Maricelas Furniture shop the prices are way better then this place. I highly recommend Maricelas furniture shop.
First time and the service was excellent provided by Roni. I'm very happy because everything was explained clear.
Visited Ashley’s Furniture today , and was right away greeted by Manny . Me and my mother were shopping around for a table and were able to locate and purchase one . Thank you Manny for your assistance , kindness and patience ! I will definitely be coming back to purchase more in the future . Manny made our shopping experience great ! He listened to our needs and was able to provide excellent Customer service! This is what I call exceptional service ! We need more people like Manny ! If you’re ever in the store make sure you ask for him , he will make your shopping experience worth it ! Thank you !!
Omar is a great employee, went above and beyond for us without even knowing us and made it very easy to look around a shop without any discomfort about us bothering him even though were weren't the most simplest customers with kids running around ,kept it professional and made sure we were well taken care of
(Translated by Google) Excellent furniture and I attended Julia Iglesias who helped me with my purchase. I'm happy. (Original) Excelentes muebles y me atendio Julia Iglesias quien me ayudo con mi compra. Estoy felizzz.
(Translated by Google) Excellent attention. Julia Iglesias, seller of this store, helped me a lot with my purchase. Beautiful person. The store is very beautiful and excellent products. I am happy with my purchase. (Original) Excelente atencion. Julia Iglesias vendedora de esta tienda me ayudo mucho con mi compra. Hermosa persona. La tienda es muy hermosa y excelentes productos. Estoy feliz con mi compra.
Great service from JuanCarlos Puelma very helpful walking around the entire store assisting us in finding the right pieces and explaining the sales prices.
We were helped by Adrian. Awesome service and was a delight through the whole process!
Great place to buy furniture! Tiffany is rad and the manager team is super great. Ask for Nathan. The specials are great and this place made furniture shopping a breeze. Highly recommend.
First time at Ashley’s and Mike was awesome! Very easy to talk to, very informative and funny at the same time! Will definitely be returning soon and asking for Mike
Ray and Anthony provided excellent customer service and reasonable prices!!
Ray treated us great. He gave great customer service and was very friendly, and welcoming. Anthony gave us a good deal and we left very happy!!
Great customer Service! Had a little miss understanding but problem got solved thanks to Anthony and Rey!
Great service,Best deal.
My mom and I came in looking for a new chase sofa. Justin worked with us and showed us what they had available in store. He was very helpful, letting us know about which sales were going on. We did end up making a purchase here after searching for the same sofa in other stores. Justin made our experience a pleasant one.
Love this store always find what I need and great Sales Rep.. thank you John Vance.
My Son and I came to get a sleeper/Sofa and wow!! Ray and the Manager Anthony were awesome!! To the point and a great great deal!! We will go back for our living room set next
Great place to come for a bedroom set. Noleen has amazing customer service and showed us all the great deals. My wife and I bought a bedroom set and a mattress and noleen made the entire process a breeze.
Hate, hate, hate this company. Didn't tell me the furniture was made in China. When I found out I tried to not accept delivery, they said they would charge me a restocking and trucking fees
The manager here is so charismatic & informative. First experience here was exceptional 😊 Melvin was also very nice and friendly.
They helped me price match my mattress 👍👍👍 thanks David Pham and staff!
Nice furniture but sales people too pushy and annoying Hesitate to come here because of that.
Sales service (Deante) was AMAZING!!! Great personality, no pressure sales man!! However their delivery service SUCKS!!!!! First they scheduled my delivery for the wrong address! Thankfully I caught their error. When I called them to bring it to their attention they told me they would have to move my delivery to an EARLIER time...12:30 p.m. This was at 10:00 a.m. So I raced down to the property where the delivery was to take place, cleaned out the area for the new furniture AND HAVE BEEN WAITING EVER SINCE! It has been almost 5 hours since Ashley's promised my delivery and still no furniture! To make matters worse I have called repeatedly and they dont answer their phones!
Purchased a sofa and chair from Ashley Homestore. I visited the store when a big sale was occurring - - which means lots of sales personnel on the floor. I worked with Tia S., she was fantastic. Let me do my own browsing and when I was ready to order the furniture, she was very professional, quick and a no-pressure sales point person. If you can, ask for Tia S.!!!!
David Pham helped us out great experience
I worked with salesperson Joann Austin at the West Covina store, it was great experience. She was patient and went the extra mile going above and beyond to show me furniture, gave me Information, and educated me on Ashley's Furniture high quality. Joann was a pleasure to work with and sure to see her again.
Been looking for a new bed and new mattress combo... me and my wife been going to Ashley and after the long search and got a good deal with the help of William Velasco and big ups to managers Charles Serrano & Nathan Marsh with their assistance that made the buying experience worthwhile... Highly recommended this store and look for William Velasco!!!
Nathan and David Pham were very helpful with our mattress and bed frame purchase. We definetly be coming back for couches...
David P. And Nathan were super helpful and answered all of our questions. Awesome customer service!
Deante is amazing!!!! He was very helpful to my family made sure we were all taken care of. I highly recommended him if anyone is looking forward too buying any furniture from them !!
Carrie was very helpful and a great sales person.
Thank you, Ashley’s! We had such a wonderful experience. So many beautiful pieces and so many great ideas as to how to decorate. Kalena gave us so many different options whenever we would mention whatever it was we were looking for. Definitely the main place we’re coming to whenever looking for something next.
I loved my experience here! Juan Carlos is amazing and patient. I am very hard to please and he exceeded my expectations. I appreciate his knowledge and attentiveness. I will come back here for more furniture in the future.
Came to the store and was well greated. Great service and friendly salesmen . Special Thanks to Jose V. And Nathen for the great service.
Came in to browse at furniture for my new home. Rodney Church sales associate welcomed me and my family to the store and helped me find everything I needed Knowledgeable and friendly Nathan the store manager was amazing as well helped and resourceful with promotions and helping get the best out of my dollar.
Ashley furniture the cheapest Quality ever the also lies for delivery and there products super bad bearks within a year.👎👎👎👎👎👎
Very good customer service loved everything I found exactly what I wanted for a good price Daniel fulfilled our needs helped us out with everything would definitely recommend this store
(Translated by Google) Excellent attention of Daniel very informed in all thanks (Original) Exelente atención de Daniel muy informado en todo gracias
I had the best time looking for a kitchen dining set with the help of Noleen, super great person , super patient. I recently bought my living room set here as well and absolutely love it. Thanks Noleen Juli Wallach
Staff is very helpful. We were helped as soon as we walked in by David Pham. We were looking online & the manager Nathan was able to match online price. Definitely recommend this store, and I will for sure come back for future purchases.
Walked into Ashley Home Store in W. Covina to shop for furniture not expecting to walk out w a nice 14 piece furniture n accessories package but thanks to Carrie and Manager Nathan, and the great sales promotion going on right now, we happily did! Thank you to Ashley Furniture!^^
Great experience. I had such good time today, I love the staff and my new furniture. I will be back very soon.
My experience was excellent, Melvin was very helpful and attentive with me. He helped me find exactly what I need for a great price!
We came just to look around, but then Melvin was very attentive and helped us look for our bed for an amazing price!!
This was the best experience! We came in just to look at bunkbeds and we ended up finding the couch we’ve been looking for. The price and customer service was outstanding. Ask for Omar Shalabi. He’ll take care of all your questions and try to find the best deal for you and your family’s budget. We’ll definitely come back for Omar!!
I came to the store looking for a couch and was greeted so warmly by a gentleman named Rodney. I gave him an idea of what I was looking for and was able to narrow down some options for me. He also gave me such great ideas to put together a beautiful living room! So grateful Rodney was my sales person. Anybody would be luckily to have him help picking out some furniture.
Tia was amazing. Great service and prices. We git just what we needed.
Thanks to Emma (sales person) I was able to get what I want and need.... such a great customer service and friendly staff.....
I purchased a bed from Ashley furniture store, and was very pleased with the service I received. My sales person was Juan Carlos, and he was very helpful and friendly. Would definitely shop there again.
GreT help Jose and Mgr very helpful
Take your money somewhere else. Worst customer service I’ve dealt with. Bought a 4 thousand dollar bedroom set paid in full, paid for delivery and installation and from the get go these people don’t know what they’re doing. Delivered the bedroom set and the bed was missing brackets. To top it off they install the slats backwards so bed was squeaky and the head of the bed was slouching. They came to fix that and then the foot of the bed was slouching. The people at the store gave us the run around every single time we would call to set up a date for the “technician” to come and fix it. It’s been 7 months and they still can’t get it right. 5 “technicians” have came and we’re still having problems. If I could give a zero star rating that would be a lot more accurate on my experience with this store. It’s a circus over there. Gotta go thru corporate to get anything solved.
Manny is very knowledgeable and Charles really wants to make sure you are taken care of. I am coming back because of their efforts to make my house a home.
Was the best experience. Nathan was the best. Definitely coming back. Thank u Ashley furniture. Your the best
Justin and the store manager was very helpful and knowledgable. Thank you so much for your help, my wife was so happy and we look forward to lounging in our new set!
Justin was amazing help, very knowledgeable and considerate. Can't beat Ashley Furniture West Covina! Thank you!!!
Great selection, great prices, great quality, great customer service. They were very accommodating and professional. The sofa looks great and I know we will enjoy it for many years.
A huge furniture store with variety of quality furniture, we bought a few beds, mattresses, and sofa from this store, we think they will last us very long time, we will enjoy them a lot !!
Thank you Manny for all your help. Going beyond your duties to find us what we needed. Your amazing!!!
Manny, thank you for the outstanding customer service. We’ll be back for future buys🤠
Good and understanding service! William Velasco in particular was helpful and considerate
Came in to just browse the couch selection but they had such a good sale we decided to stay. David was there to welcome us and stayed with us the whole time to answer any questions we had and give us suggestions . We got such a great deal and we’re not even from the area . David the manager came to check us out before we left to review our purchases . Great customer service !
David and Nathan were helping in getting our apartment furnished 👍🏻 David was there every step of the way and answered all our financing questions . Nathan was the manager and helped checked us out . 🌱
Had a great experience here ! Nathan and Carrie were very helpful. They were not pushy and were very attentive to our needs. The rest of the staff was very nice. The store was organized, clean, and everything is great quality. Definitely coming back here for more furniture !
Great service and not pushy... Tia was awesome and patient with me as I was having a hard time deciding which couch I wanted... I will definitely ask for her when I go back for my next purchase
I had a great experience with Juan Carlos Puelma at Ashley Home Store, went right in and got my purchase done in less than 30minutes! Will pick up tomorrow!! Super fast!!
Very good selections and good service. Ask for Juan Carlos. He took good care for us.
(Translated by Google) I went with Manuel a good salesman and Nathan the manager too (Original) Fui con Manuel un buen vendedor y Nathan el manager tambien
Juan Carlos worked with us. He patiently showed me and my husband the piece of furniture we were looking for. He understood our needs and suggested appropriate pieces. I will definitely recommend visiting this place if you like to touch-and-feel your furniture before you buy! Nathan, the manager got us a really good deal too. I liked their team work. Thank you Ashley's for a comfortable and no-rush peaceful experience..
Had a great experience buying a sofa set. I didn't expect they will have so many options in store. Nathan was an amazing manager who gave us the best possible deal and Juan was extremely efficient in understanding our needs and showing us around!
Nathan and David Wang are amazing I will be back :)
We have purchased Ashley Homestore Furniture multiple times here at West Covina and Scott Stewart was extremely kind, welcoming, and very helpful. It was a pleasant experience! Would recommend to anyone who needs furniture and home decor!
We have purchased from Ashley's furniture multiple times and they are always so helpful! Check out their living room, bedroom, and dining room sets its such a discount. Scott Stewart is the most helpful associate we've encountered and he's the guy to get you a discount and help you out as much as you need!
Recently did some shopping with the in laws and found the service to be stress free. Services were offered by Sales Associate Manny Perez with a business card and then left us to roam the store hassle free. When ready for purchase, Manny was very helpful and informative in answering all our questions. Definitely will shop here again, as all associates carried themselves professionally and politely.
I had exceptional service from Manny, he greeted us and asked if we wanted to him to walk around with us to let him know what we wanted. We kindly said no, and proceeded on looking around alone. He was not pushy, and that’s is one quality I value. Just in my opinion, I don’t like to be followed around nor do I like to be pushed. I like to take my time looking around the find the perfect item(s) which suite my likes. I would recommend this location, reps are very professional and very kind. I didn’t quite get a chance to ask for the managers names but he was young and was very in tune with his reps and customers.
Thanks to Nathan, Briana, and Emma for great service and make everything come together. From walking in and greeting us to financial arrangements. Great service.
Great service been her 10 years Emma had personalized my needs perfectly
Kalena and Nathan were very helpful, knowledgeable and patient with us. We will be returning to purchase some more furniture from them. Thanks you guys!
Best Ashley furniture ! Rani and Nathan give the best service and great deals !
Come to this Ashley ask for Nathan he is great and gave me a great deal . Recommend him .
If you are looking furniture you need to come to Ashley's funtiure and ask for Rani. Great customer service and great prices...
Rani provided really good customer service
David Phan was a great helper and has an excellent customer service skills. Also, his manager Nathan was a great helper. Thank you both for your patience and great customer service.
I am very happy with the service i have recieved.. Tia was so patient with me as i i was trying to find the best couch for my needs. Tia and Nathan did a great job helping me stay within budget
This place is a straight scam . Horrible people working at there finance section acceptance now . It's like a mob . BRIANA and Katrina are the worst and I don't know how a establishment like Ashley's or ACCEPTANCE NOW would employee them . They lie to you straight to your face and act like your dumb and they hold grudges on individuals and even personal vendettas! Wow I'm appalled at this . They say they don't keep a credit or debit card on file and that's all lies !! Be careful people they do store your card numbers . They will charge your card without authorization with now remorse to what people have in there account . They charge and when u confront them they will deny it all . I hope someone at Ashley's will a look into this as these two woman so called manager KATRINA and assistant manager BRIANA do what they please and charge customers as they please WITHOUT AUTHORIZATION. Then they act like they did nothing wrong . They can't even be honest or truthful . They run the business as it is there own and do as they please . It's wrong and illegal to charge a debit card or credit without the individuals consent or authorization period . BRIANA you should be ashamed of yourself. You need people skills and management training to be a assistant manager and you have none . You blame it all on KATRINA . Ashley's furniture and acceptance now should look into this matter so it doesn't happen and more illegal charges without the customers authorization doesn't happen. I'm sure I'm not the only one . They take advantage of customers who finance thru them and that's not right . Stay away from this location and take your business somewhere else . Horrible experience with these two lady's and I hope someone will hold them accountable for there actions . DO NOT GIVE THEM YOUR CARD NUMBERS BECAUSE THEY WILL STORE IT EVEN IF THE SAY THE SYSTEM DOESN'T ALLOW IT AND IF THATS TRUE THEN KATRINA AND BRIANA ARE WRITING IT DOWN WHICH IS ILLEGAL . THIS IS FRAUD AND ILLEGAL
We went to buy a recliner. Our sales person Rani was incredible!!!! She explained everything very clearly and we left very happy with our new chair.
We came to Ashley Furniture to fix an issue we had with a sofa we purchased. Rani was very helpful and patient. She worked out every detail and everything was smooth. Thank you!
Rani was very helpful and patient ! We were very happy with our purchase and her outstanding customer service. Thanks again for all your help you are AMAZING!!!
Came in looking for new bedroom and living room furniture. We were first met with smiles and greetings by, Rani. She was able to take us from A-Z with full pleasant, no pressure service. This store/store manager has made us returning customers.
What a great experience. I walked in thinking I was going to get a small couch I seen online but James and the Manager Anthony explained that I could get a better quality couch and at a great deal and man am I so happy!! Thank you guys!!! You guys rock!!!
Good selection good price
Briana,julia are amazing they help me with all my questions regarding the future i was looking for thank you girls i really recommend this place!!!!!love my furniture i bought!!
As soon as I walked in I was greeted so good and very welcoming. I was approached by Julia she was very nice and and very professional she showed us everything what we ask for. Also we had the pleasure to work with Brianna she was very nice and very helpful I'm in love with this store thank you girls!
If you’ll have the time to stop by, make sure to talk to Joann! Regardless of how much time you have, she will make time for you. With the best prices and amazing customer service, looking and buying furniture has never been such an easy and enjoyable experience.
Dwayne is AMAZING! Really funny really helpful. Will definitely be coming back.
Go see David Pham! Great customer service and willing to get us the best deal! Walked out of there with exactly what we were looking for and for a great price! With the help of David and Nathan one of their managers we were completely satisfied!
Tia and Nathan were extremely helpful. They were courteous, patient and attentive to our needs. We were able to furnish an entire home in less than 2 hours!!
Julia was amazing! She listed to our needs and showed us our options with in the specified parameters. She wasn’t pushy and gave us our time and space to make a choice. It was a great experience and we couldn’t be happier with our bedroom set.
Walked in and were greeted by Jose. Gave us great service and assisted us with all our needs! Great prices, furniture and sales person!
Excellent help nice store really happy to buy my furniture here thanks David wang for the help. I recommend it to everyone!
Excellent customer service provided by David Wang. He was super patient with us and was able to get us the best deal. I would definitely come back again! Thank you David:)
Really a great store. Juan Carlos and Nathan really worked with my budget and ensured I got the best deal possible. Bought a new couch set within an hour. Really recommend!!
Great customer service! Juan Carlos and Nathan really went the extra mile. Definitely recommend!
We just moved to a new house and came to Ashleys just to browse for many different items to furnish our house. We enjoyed the low-pressure environment, we were greeted by JC, (Juan Carlos) who was so helpful but most of all very patient and did not pressure us at all; We had many questions and JC was the best! Highly recommend this store.
We went to Ashley in Covina to find the new furniture for our new house and manage to find everything here in one visit. The manager Nathan and sales agent Manny are so helpful and efficient to sort everything out for me. I will definitely recommend my friends and everyone to shop here without doubt.
Ashley HomeStore in West Covina was my favorite furniture to visit. I will definitely be coming back to buy all my furniture needs. They have a great selection from bedrooms, dinning sets, and accent pieces. Will be coming back soon for my next purchases.
Mike Costello & Nathan the Manager Make Dreams Come True. They Matched & Honored Online Brick & Mortar Store Price & We Saved $400 bucks. Truly Amazing People!!!
Came into Ashley furniture in West Covina Scott Stewart, Anthony Rosseillo where very friendly and helpful looking forward to coming back in a few months
My now wife and myself recently got married and we came to Ashley home furniture in West Covina looking to make some upgrades to our home. When we got to the store , Scott Stewart greeted us and was very helpful in showing us around the store, he's very knowledgeable and made the process easy for me and my wife. Anthony Rossello was also very helpful in the process I'm very happy with my purchase. I highly recommend asking for Scott if you come into this store!
When my friend and I entered the store, we were greeted by Mike C. He was very helpful in finding and directing me to the items I was looking for. He was extremely thorough, made sure all of my questions were answered and took the time to ensure I had a positive buying experience. I have worked in the service industry for many years and I can honestly say the level of service he provided completely exceeded my expectations! If you are looking for living or bedroom furniture, go to THIS store and ask for Mike. I guarantee, you will not be disappointed with the selections or service delivery.
Ashley has the greatest selection of furniture. Juan Carlos was a knowledgeable sales associate who helped us select a sectional that fit our lifestyle and budget. He made our visit a enjoyable. We will be returning for more furniture and will be looking for Juan Carlos' expertise.
Just purchased 2 dressers and a cabinet Dwayne and Nathan are awesome for helping us out. Would totally recommend this place!
Walked in and had a really great experience, when mybfiance and walked we we're greeted by Scott stewart and he shiwsh us around. He really listened to what we wanted and and took very good care of us, if you head in please ask for him and ask for Anthony Rossello he the manager👍
David Pham and Nathan helped us out with our purchase. Great customer service. They worked out a great deal for us. We will definitely be coming back for any future purchases. 10/10 recommend.
They have beautiful furniture and great deals!
John Vance is very knowledgeable about products and pricing. He worked with us to get the products we needed. He helped to price match products to get the best deals!
Nathan the store manager was friendly and helpful when finalizing our purchases. When needing help make sure you seek him out.
I came in looking for a sectional. Luis was super helpful and worked within my budget. He went above and beyond to ensure I was happy with my purchase.
I am very happy, the sales associate Scott Stewart was wonderful and I will come back and ask for him again. The manager Nathan Marsh did a great job in helping the sale to completion. I give both two thumbs up. It's a great experience
I must say this store is one of the best stores!! I love how they don’t hassle you to make a purchase.
Mike was Awesome! He took really good care of me and was very patient! Try the beds!
Great experience 👍🏻 walked in to buy a bedroom set and was definitely taken care of by Nathan Marsh, definitely recommend.
Came in to look for a couch and ended up leaving with multiple items because of Omar. Great sales person. I hate it when I go into a store and there are pushy sales people. Omar was not like that. He was available to answer any questions we had but left us alone to look around and make our decisions. Nathan was great in getting us the best deals. Thank you so much for making our experience so easy.
How I wish I could give these low-lifes 0 stars ! The worst service and the worst manager Fidel!!! Save yourself from these thieves and don't go there! I will be taking my business to Living Spaces . I rather the drive to Ontario than to see them again.
Great buying experience! Definitely coming back for our den furniture!
Dwayne & Nathan made our buying experience very fast and simple! Definitely coming back!
Very good service from Manager Nathan, And my favorite salesman David Pham. Pleasure doing business with you.
Dave Pham and Nathan were really nice ppl they did help me out and I’m really satisfied wit there service I will come back and see them again
We purchased 3 piece recliner couch. Mr William ovalle helped us out, very professional, friendly and Nice person. He gave us more options and got a decent price with 5 year guarantee,gift cards and infact helped us a lot with the price. Ask for William and highly recommend this store.
Terrific experience here at Ashley’s!! Both sales associates Noleen and William were awesome. Very professional and helpful. The manager was great! Nathan has done a great job with this store operation.
Was on a budget when we walk in the store. Mike and Nathan did an amazing job getting us what we need for the right price. Appreciate their help!
Great service by Nathan and Mike. When you walk in ask for them. Help us out in a great deal. They did an awesome job!
If you wanted a service look for Tia! She Took time to explain and analyze what type of sofas we needed. Nathan gave us a great bargain.
Had a great experience here purchasing a sectional sofa from Tia and Nathan. Great customer service and extreme bargain!
We had such a great experience there! Daniel was super chill and not pushy at all. He knew I fell in love with some lamps that weren’t in the budget and worked his magic to help us get them. I’m so excited for my new living room set!
This store was amazing. We worked with Daniel Marquez and actually he worked with us! He listened he gave us options and we walked our same day with a complete living room set. I recommend this store and Daniel any day of the week and twice on Sunday.
We bought a new mattress...kitchen table n chairs..👍👍
Great customer service from Scott Stewart an expert on mattress definitely look for him when your at the store.
Had a wonderful experience purchashing with Tia.
Great experience with Tia at W. Covina store Thank you!
Beautiful furniture
Wide range of collection but a bit expensive
TIA was Attentive and Friendly as soon as we came into the Store... She was also Very Helpful in Understanding on what we were looking for. The Other Salepersonal were friendly and curtious as well... Thank You, TIA.... we know where to come to Get the Rest of our Funiture to fill in the House....
I don't like the layout of the store. They make it like a casino or you can't walk straight out you have to wind in and out of all the furniture. Their warranties are real bad and quality is suspect. I bought there before and didn't have good luck.
James was great. I've been to this store before and really felt pressured, but James wasn't like that. He would come by and check on us and answer any questions we had.
The wife and I were in need for a new mattress. Our previous mattress lasted 15 years and officially put in retirement papers... Ashley is where we purchase the majority of our furniture. The staff here is phenomenal. Tiffany and Joanne assisted us through the process. They listened to our needs, provided suggestions and were very patient. Nathan the Manager also assisted us and provided additional concessions. This team provided a professional and pleasant transaction.
Ashley's furniture employee Noleen was truly a top sales person. She had great customer service and was friendly throughout the process of purchasing a bed room set. I cant wait to see the transformation on my room and my new bedroom set. Thank you Noleen!
RIPOff cheap quality furniture
The employees of ashley homestore they really making you feel home please visiting the store and see it for yourself.
I had the best experience at this Ashley Homestore! I will be moving into a 1 bedroom apartment this weekend and needed furniture for every room. Some people might not like a salesperson guiding them, but I actually prefer it because they know the showroom very well. So as soon as I walked in, I was politely greeted by Manuel. He looked young, but I didn't fault him for it and gave him a chance. Once I started telling him about my needs, he knew exactly where to take me. We started with the desks. I explained that I was on a budget and was interested in financing. Manuel took me right over to the financing kiosk and navigated the application so smoothly. I wasn't approved for as much as I would have liked, so he asked the finance team for an increase and I was approved! We began to pick out the pieces I liked and Manuel was the one who helped me stick to my budget. He provided great style tips and even moved around furniture pieces for me to coordinate styles. I never felt pressured, upsold, or uncomfortable. In fact, I even hugged him when we were finished! His manager Nathan came over to ensure my satisfaction, making this trip 100% in excellent service. I can't wait to receive my furniture on Tuesday! I give this location and Manuel 5 stars!!
Unless you're a member of upper economic high class this place is way over priced. The least expensive item was a small decorative pillow for $50. Their furniture is cute and staff was sweet but products are too overpriced if you ask me.
(Translated by Google) The furniture is quite complete and affordable (Original) 家具挺齐全的而且价格实惠
Thanks to the sales team of Victor and Natham, we just purchase a beautiful oversized sofa and large two-seated lounge with otterman. Today was our last chance to get 50% off this gorgeous set!! Thanks Ashley furniture for displaying lovely livingroom settings. It made it easy for me to pick out!
Sales rep Nathan and Dwayne were extremely helpful and showed excellent customer service. I recommend this place for anyone who is looking for great service.
I recommend this store for any and everyone who enjoys excellent service and great savings. Sales reps Dwayne and Nathan were a bid help.
Super easy and fast. Tia was wonderful and help us Thur every step . Definitely coming back .
I love this Ashley Furniture store. They have a huge inventory. They have a very helpful staff. Every time I have needed furniture, this is the place I go. Today I went in for a new sofa and Tia the salesperson who assisted me was extremely helpful and polite. If you ever need to purchase a great quality piece of furniture as a reasonable price come here first.
Carrie and Nathan are AMAZING! VERY helpful on a day when they were super busy. Clean and composed every step of the way. I HIGHLY recommend this location.
Great customer service ask for Jennifer Cardenas or Nathan they will make sure you get what your looking for on any furniture of the best quality
Great customer service. Ask for Jenifer Cárdena or Nathan. 👌🏻👌🏻👌🏻 50% off today! Come get your new furniture !
So glad we came in today to purchase our accent chair to match our recently purchased sectional sofa we got here at Ashley west covina 3 weeks ago, we went thru our same awesome salesman Daniel Marquez, everything went very smoothy ! Great discounts! Thanks Nathan sales mgr!! Great teamwork! We'll definately be back!!
Thanks Nathan for his help And thanks Delphine for her kindness Very good prices
Thanks to Nathan marsh for his help And kindness at Ashley home store He answer all our questions. Thanks again.
Found the perfect living room set by sales manager Anthony. One stop shop for perfect price and products
I came in today to buy living room set and Manuel helped me throughout the process, he was very friendly and have excellent customer service. Anthony the Manager also helped us he was very professional and personalized our experience today. Overall amazing experience. I would highly recommend this place. 👍🏼👍🏼👍🏼
Rani was my sales associate and she is great she goes above and beyond to get you what you need love her, if you go here to shop ask for Rani
Excellent service! Had a great time looking for a furniture. And we found the right one for us with the help of David Pham and Nathan. Visit Ashley West Covina... and look for them...
Had an excellent deal at Ashley West Covina! If you want an attentive and prompt service, look for David Pham and Nathan... thanks for the excellent service!
Charles Serrano the store manager at this location is the greatest person I have met he gave me an amazing experience.
David and Nathan Marsh went above and and beyond to ensure that I got the products that I was looking for. Exceptional service provided.
Just bought a new house and have been in the furniture market for a couple weeks now. Came in and was greeted by Billy who gave us our space but also made himself available to answer questions for us. My wife fell in love with some bar stools and found them online for cheaper. Manager Nathan and Billy teamed up and price matched the bar stools for us. AND they hooked it up with some shipping straight to the house. I would absolutely recommend these guys to anyone looking for a pleasant furniture shopping experience. We will be back for a mattress and bedroom set!
Overpriced furniture.
Talk about service! We walked into the store and met John Vance at the door, he was nice, helpful and respectful of our choices and what we were looking for. We came in with coffee tables on the mind but weren't sure what kind to get. John asked a few questions and we decided on going with his suggestion...the Neimhurst table set. Cant wait to set this up in the living room! Thanks for all the help, John.
Shop with David Pham and Nathan. You will get great service, quickly, and with great pricing.
Very friendly sales staff. David Pham and Nathan gave us a great deal on a comfortable leather recliner.
Very nice selection but the sales people were kind of pushy made it a little awkward. No Mike I'm not buying today. Lol 🤣but overall really nice people
Whatever you do, DO NOT BUY an Ashley’s brand mattress. I am on my 3rd mattress in the matter of 4 months. They will not give me back my money after all this. I can not believe what I have had to go through with multiple visits and this is still not resolved. I do not want an even exchange just my money back to shop somewhere else. BEWARE of sneaky tactics, they tried to charge me twice for the Delievery of the new mattress after it was deemed defective. No class sales worse than a used car lot BEWARE!!! I was dealing with the sales manager Nathan he promised me the world and I couldn’t leave at least with my dignity and my money back.
Joann was very helpful. Ordered a mirror with a big discount, will get free delivery to my home as well!
Great service
Niiice cuatomer service from carrie mendoza and nathan the manager was willing to work on getting us the best price
David Wang & Nathan are wonderful salesmen, they gave us excellent service, are very kind, & not pushy. David explained everything to us very patiently. 100% recommended without hesitation!
Just now had the best experience in this store Carrie Mendoza and Dwayne Glover exceeded all of my expectations in my furniture buying experience. They were attentive and personable.
Great place to find the furnitures fit the best for you house. Sales David Wang and Manager Nathan, they are great person! Go ask them. You will get the best deal!!!
Nathan (Store manager) and Victor (Salesman) where very helpful and knowledgeable, helping my wife and I to find what we where looking for. Thank you Nathan and Victor
Best furniture buying experience ever! First off, we HATE shopping for furniture and was not looking forward to buying today. Our associate Manny Perez was extremely patient with us and never got annoyed when we changed our minds about the choices we made. We never felt rushed or pressured to make decisions and he even looked at their online prices to match if they were lower. This dude SAVED us money all cuz he cared. We purchased a complete sofa set that came with tables, accessories, a rug AND throw blanket, dining room set and a dining room server! If coming here, ask for this dude... you won’t be sorry.
Amazing experience I had today, I wasn't even planning on buying but ended up getting bedroom set with bed, mattress, box, dresser, mirror and nightstands, plus full sectional sofa set with ottoman, dining set and that too at an amazing price. Manager Nathan, along with salespersons Carrie and Dwayne were extremely helpful and without being pushy or hovering over all the time. One shop for all your Furniture needs. I'm coming back again. Thumbs up!
Nathan and David were such great help thank you I will be returning!!
Just bought through dwayne. Super helpful. Nathan helped and just did a great job. We are so happy we came here.
Nathan and Dwayne are so helpful. Never a better experience shopping for furniture.
Service was great. Manuel Perez was very helpful and not at all the typical pushy salesman. He listened to our needs and concerns and made the process very easy. Store Manager Charles Serrano was very attentive to our past purchase concerns and is helping us remedy that. Fantastic and will definitely return to this location.
Came in with my wife looking for a living room set Anthony was a great help great customer service will be coming back in may for a new bedroom set!
Called in and spoke to Anthony before coming in he was a great help on the phone and even better in person great customer service and went along with my fathers joke he did everything to accommodate us and our questions!
Thanks Tia and Nathan for all your help!
David Chu and Nathan Marsh were such great service to me and my family.
Nathan and David Chu thanks for all the help in finding my recliner.
David Chu and Nathan Marsh were outstanding with their customer service. Assisted promptly and efficient with our purchase thank you.
Overpriced and pretty generic. No great deals .
Daniel Marquez help us very professionals friendly make us feel comfortable and clear and are pucharse
Super happy with this place, Mike Costello super amazing and Humble guy. I walked in with a certain budget and he helped walk out with a bed for cheaper than I was going to pay. Thank you mike I am super excited about my new bed!!! Also thank you to Nate Marsh for helping the final sale and being able to help me get my bed in just two day after buying it. Check this place out and ask for Mike! -Ruben Castillo
Mike and Nathan great customer service,very helpful,professional and helped me out with my bed frame and mattress that I’m very happy with.
Joann and Nathan were awesome! They helped us pick out exactly what we needed and get it home! Highly recommend this store and location!
David Pham and Nathan were the best ever!!! They made sure we went home happy!! Awesome customer service from start to finish!!! I highly recommend Ashley for all of your furniture needs!!
Dwayne was great! Extremely helpful, patient and made constructive suggestions that made me make my final choices. Great experience purchasing from Ashely’s and affordable.
2/2! Nathan helped out again! Nate and Duane were great. We got a beautiful dining set and they helped us every step of the way.
The guy that helped us was Melvin he was super nice and attentive
Staff was very helpful. Store is nice, however their delivery system is terrible. Had to reschedule twice. First appointment was supposed to be Tuesday, no follow up call for time until the day of and the window that was given to me was between 11:30 to 3.30. I was halfway to the office by the time they called. I was also assured by the salesperson that I would receive a confirmation call on Monday, A DAY BEFORE the deliver day. No call was received. I had to call the delivery center myself and reschedule for today, Thursday. Second delivery was supposed to be for today, between 11:00 and 3:00. I called twice today to verify. I was assured that my order would be delivered. No delivery. I also managed to get the day off to make sure I was there for the delivery. I never received a confirmation call on Wednesday, thereby prompting my follow ups in the morning. I called the call center a third time, after 3:00, the promised delivery window. The person who answered told me that she sees the delivery date for today, but that there was no confirmation. Contacted the store and was helped by staff, very helpful, and received a refund for the “premium delivery service”, however the soonest available delivery day is Monday, between 11:00 to 3:00. I just don’t feel comfortable with the competency of the delivery team and I am tempted to cancel my order altogether and take my business elsewhere. I would give store staff 5 stars if possible.
Great place, Great people.
Joe helped us buy a new mattress and dinning room set. He may be one of the most helpful sales representative I’ve ever dealt with. He explained in great depth the benefits and negative side of ever mattress we looked at. He allowed us to try and gave us the best deal he possibly could. I recommend all looking for furniture to come here to Ashley’s West Covina
Very helpful and friendly staff! The furniture selection is also great.
I called this store 4 times to get someone to come and fix the adjustable bed I bought 3 weeks ago. They gave me a phone number to call when someone will be here to fix the height of my bed, it's at 25 inches height. I called the number and a recording came on and said "they are closed and call back between the hours of 7:30 - 9:30, I called at 8:30 .
Thank you Jose Gonzalez for all your help! We appreciate your time and all the information. We definitely will be back to see you when we are ready. We will definitely recommend you if any of are family or friends are looking for furniture.
David and nathan were such great help. Thabks fir the help. Ill be back for sure!
JC was an outstanding sales associate at Ashley Furniture. He's not very pushy, but very courteous and candid. He also puts himself in customer's shoes.
i love to shop at Ashley’s furniture . Daniel was a good and profesional sales person. Love love Ashley’s furniture store
I loved coming to this store. I came in to look for a bed and mattress as a first time buyer, and Joe was super helpful! He allowed me to try each mattress and decide for myself on which one I wanted without suffocating me and making me feel overwhelmed.
Dwayne helped us find the perfect couch for my family
Awesome experience. Ask for Manny Perez. He was very helpful and patient.
Instead of giving 25, 30 and 50% off just lower the price and let's do business. (Old car sales guy)
Very happy with my purchase and happy with the great service that was provided. Thank you
My shopping experience was phenomenal due to Manuel customer service, I highly recommend to shop again with Manuel at Ashley’s furniture store he was very helpful in my search for a new mattress, he was kind and took the time to help.
Julia was very helpful and down to earth she gave me options and worked with my preferences. She did great as a sales associate.
I had a great time shopping at this store. I was able to find what I needed with the support of Joe who was thoughtful and informative.
This company has a completely horrible support staff that has been a nightmare to work with. They first overcharged my account and continue to charge me after my bill was complete. They will never follow up or call back when you reach out for support. And have incompetent management who blame use personal issues as excuses for their bad job.
First and foremost let me start by saying I loveeeeeeee the amazing customer service this place gives me every time I go in there and I would loveeee to thank Scott Stewart for helping us out and getting us a great deal for our bed and mattress. I’m so happy with my king mattress and beautiful bed frame, thank you soo much for helping us us out we truly appreciate it! 😊
Worked with Noleen today and she was amazing ! I called her in the morning to confirm the store had what I was looking for. Came into the store when Noleen was extremely helpful in showing me all my options and even helped me measure furniture to make sure what I wanted would fit in my house. I would definitely ask for Noleen again when going into the store.
Lots of sectionals and great quality dining table sets. Financing is available. But this showroom is for more high end furniture quite pricey. Went there for a walk empty handed.
David pham is amazing. Great selection great pricing
Ashley Furniture had a sofa & loveseat that they were advertising online that my wife and I really liked called the "Darcy". The price was phenomenal but my wife and I wanted to go to the Home Store to look at the set to make sure that we both really liked it. When we arrived we were greeted by William a sales associate, very friendly by the way. We explained the reason for our visit and our mutual interest in the Darcy sofa and loveseat. We were both very disappointed to find out that the Darcy was not on display. You could really tell that they, Ashley Furniture were trying to get us to buy one of the sets on the floor that were in my humble opinion weren't as attractive as the the Darcy and more than twice the price. I am a retired salesman myself and I quickly realized that Ashley Furniture was using the Darcy Sofa set as what the company that I worked for as a "Loss Leader". I stuck to my guns and was able to purchase the Darcy Sofa and Loveseat at the advertised price. So my advice to anyone is to make sure that you get what you want we you see a product advertised online by anyone. Otherwise you will end paying way more than you had intended and not be Happy with the purchase.
Nice place. Looking for a mattress. Joann was the one that helped overall she was really nice. However she took a jab at my wife a told her not to worry about the price and think about the pain I am in. I get it but still seamed like a cheap salesmen tactic. The turned us off the sale. Everything els she did was good. She was knowledgeable.
David Wang was the Best!!! Very informative & knowledgeable
Good after holiday deals
Best service ever
Love the furniture.
Just purchased some furniture. Nelson Cruz was very helpful. Appreciate the professionalism of the staff.
My boyfriend and I went in for a single chair . Nelson was our sale person she end up selling us 14gs !! Great customer service .
Terrible service
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.