Ashley HomeStore West Covina, CA

Joanne is a great! Professional and patient. However, when I needed to talk to someone over the phone. I had a bad customer service experience with Adrina. The 5 star experience is for Joanne the sales person.

The sales associated manny was super helpful and friendly as well as the managers George and Anthony made the whole process very easy. Definitely recommend to coming into this location and ask for them Thanks guys !

Manny the sale associate was excellent!! The 2 managers (George and anthony) that helped out with the financing were very very helpful!!! Thanx!!

I was in Ashley store had a great experience.. Big Thank You to Deante Lawson.. will be back 👍🏼😀😃😄

Buyer beware!  I  bought items at their store, they delivered the items, I returned some items, then 3 months later Ashley Furniture calls me saying I owe them over $400. Patricia from Ashley’s said if I do not pay, they will either send me to collections or show up at my house to get the items.  I paid for everything at time of purchase! I was in the store several times after and they even refunded me money. I have spent hours on the phone trying to reach the Regional Manager, no response. I am in disbelief on the customer service, organization and scamming that this company is doing. I did NOT finance anything, I paid for it at the store in person and it took over 1 month for the items to get delivered. Why would ashley’s deliver items is it wasn’t paid for? Do not do business with Ashley’s!! PLUS, they have dated furniture and it is not quality furniture either!

Ok

I don't recommend this place is like car dealer sales men almost forcing me to buy a furniture they put the advertising 50 % off but they. Double the. Price..

Very bad doubled experience first time with Ashley and the second time with Guardsman Furniture Pro the protection plan company!!the sales associate was not honest because he did not mention a word about this protection plan!all he said is you can order a cleaning for your furniture as many times as you need as long as you are not abusing your furniture, he just made me feel that he wants to sell the protection plan and that's it!! then I found myself stuck with Guardsman Furniture Pro the other company that they are dealing with😠 the worst people I've seen in my life!no wonder why they have one star rating!! and all the reviews say that they are complete scam!!, I've been struggling with them for a whole year filling out forms, taking pictures ,drawing,sending mail, sending emails, making phone calls,and they never respond and when they respond they are not professionals they are rude 😠finally they sent a technician who took some photos and when he went back they sent me an email telling me that I'm not covered!!really?!! and I don't understand what is the meaning of the food stains are not covered the sweat stains are covered!!what is the difference between food stains and sweat stains if he's going to use the same tools cleaning them?!! it doesn't even make any sense! Many times I've been telling them on phone and in emails that's okay I understand that I'm not covered,okay can you please give me my money back?!it's my hard-earned money and I just don't need your protection plan,and I never got a response,finally someone gave me the address in Michigan for them and I sent them a very polite letter asking them kindly to send me back my money and never responded until now for a whole month!! and I'm not surprised if they make a customer struggle for a whole year like that with no professional response they can ignore you they can ignore your emails they can ignore your letters and they will never give your money back!!I just wish if I could read the Google reviews about this Guardsman Furniture Pro company before making a decision! it's a complete scam!! please don't lose your hard-earned money with these people make sure if you're going to buy furniture from Ashley that they are not dealing with these people.. now my question for you Ashley, why are you dealing with these people ?!! if they don't care about losing business or losing their reputation,at least you have to worry about your business, if you continue working with these people you are losing business too! trust me! I had to give you one star even if your furniture was okay because you are dealing with those people who made my experience really bad By not taking care of the furniture that I got from you and because of your lack of clarity and honesty!!

Luis helped me pick out some furniture and was very helpful. Great service and will definitely come back to do more business!!

Had such great customer service from Adrian! Very attentive and helpful!

Adrian was awesome! He helped and made the process very quick. Give that man a raise!

This Place Is Insane I Ordered My Furniture And It Hasn't Came In, It Has Been About 3Weeks Deantte Helped Me Out, He Over Charged Me I Later Called Him And Complained About The Over Charge And He New About It! There Keep Giving Me The Run Around About The Shipment Date. This Is The Very First And Last Time I Will Ever Come Here! I'm Calling Him To See What Is Going On And He Doesn't Answer, This Is Ridiculous!!!!

I purchased 3500 dollars of merchandise and was very disappointed from the moment I received my bedroom set.. the factory that packs the furniture sent the wrong side rails sent two right side rails instead of a right and left one .. The gentleman that delivered was very nice and professional but explained to me the problem.. He notified the sales men about the problem and unfortunately he never called me to explain what the next step was ... I had to be calling him to find out what was going to happen .. Left me in the loop for two days with I’m working on it while after spending a lot of money and had to sleep on the floor due to not having a bed .. I was notified 3 days later that I would be having someone come and deliver and assemble the bed .. The moment the person showed up and was sent by Ashley furniture store.. I could see his frustration and seemed very upset and didn’t have a clue what he was doing and asking my son that’s 16 years and me what to do .. I asked him if he worked with the furniture store he right away told me no and that he was just doing the manager a favor that he had to drive all the way to Colton to pick up the parts he was very upset and angry .. I took it up on myself to call the salesman and kept on insisting that that was not true and that they use the man continúele .. I’m extremely upset because someone is lying and it’s going to be a week since I purchased and still waiting on the manager to call me .. I will be writing a letter to corporate letting them know of the unprofessional people the have representing Ashley Furniture 😡😡😡😡

Tiffany helped me out on my purchase. She was very nice to me and my daughter. In my past years of buying furniture it has been very stressing but she made it stress-free. She helped me find what I wanted under my price range. I will definitely be back when I decide to purchase furniture for my other kids room.

Tiffany helped me when I purchased my stuff. She was so nice and funny. She made buying furniture so much more fun. The process was long but so worth it!

Ryan helped us pick the chair we wanted. We really appreciate his patience. The process was quick and simple and we were able to quickly pick the one we wanted. Recommend these guys and would come back for future purchases.

I was greeted at the door they allowed me to explore and discover what I wanted to purchase. My sales person James was a delight and helped me with my purchase with no complications. Thanks James