Ashley Store Yorba Linda, CA

Very poor experience with Ashley Furniture. The salesperson was good, but everything else including quality, delivery and customer service is terrible. The delivery service tried to leave after setting up a new bed with five bolts missing. When I expected it they said the bed doesn’t need them? Wrong answer. They also left several bolts loose that I had to retighten. The warranty they sold me doesn’t cover the frame on the bed which is why I purchased it. I’m trying to cancel it now. I still don’t have the missing parts one week later with no firm date on when it will be fixed. So I have a bed I can’t use. I am going to dispute all charges with my credit card company until everything is resolved. I would not recommend purchasing anything from them and will not do business with them in the future.

We had questions and sales person provided information.

Lots of furniture ranging from college dorm to pricey household pieces. Some sales reps are a little more pishy than others. We just requested time to bronly requested service when making the purchase. Sales rep tried to upset more items and options even after we said no. Our requested free delivery was substituted for white glove delivery that was corrected the next day after a few phone calls and in person revisit. Furniture was better than a few other local furniture stores.

Loved shopping at Ashley. Let me shop without following me around the store. I could shop freely and ask questions when I was ready. Very smooth persuade and fondly sales people!!

This store has a great selection of all different styles for you to choose from and knowledge salespeople.. Omid, helped me find the bedroom set I wanted. I was happy with the price, the warranty and the delivery date. I’ll be back as a customer if I should need anything in the future.

We were very pleased with our service to help us get the best price possible. Very friendly and helpful

Aryan was great to work with. He hooked us up with a solid price and we couldn’t be happier with our couch. Definitely recommend this location as it’s off the beaten path, not super busy, and carries a massive selection.

He is so kind and explain well

Exceptional service. Our sales person was Yola, and she made every step of our purchase easy and pleasant.

I had a great experience shopping for a new bed at Ashley Furniture. The whole thing went very smooth and I couldn’t be happier. Thanks to my salesperson Nik and the delivery guys for a job well done:-)

Wilmer is THE BEST

Great furniture store. I definitely recommend it. Their customer service is on point.

Wilber, the sales person was absolutely excellent. And Christian who delivered my furniture was communicative, on time and everything I expected. Thank you.

One of the best experiences I’ve had at a furniture store. Great communication and assistance in finding the perfect bedroom set. I’m so excited!

Very disappointed in this store sells a 15,000 mattress and can't put it together??? This store does not take care of their consumers!!! Never buy from this store!! Horrible customer service

Yola is very knowledgeable! Great selection to choose from!

Professional, excellent follow through, class act I would definitely refer a friend. Yolo was fantastic.

Mr. Nik Simaee was very professional and not pushy, he let us see around and Choose! And once we decided explain the products about the chairs we bought. Definately will go back to buy things we need. Thank you.

There are few things I dread in this life more than furniture shopping… Luckily, Yola has alleviated this pain for us over the past few years with her extensive knowledge and a charming personality. If you want the best service, best deals and the best smile in this business, GO SEE YOLA!!!

Kind, quick, quiet, and courteous

Customer service at the store was very good. Our sales people were knowledgeable, kind and allowed us privacy to discuss our decisions. But the delivery of our bed was a nightmare. It was done very unprofessional, incomplete and without care. I would’ve given Ashley a five star rating prior to the delivery, but I’m giving them two stars overall. I’ve complained to the store about the delivery and I’m waiting for the solution that I hope happens soon.

Bought this recliner from the store in Yorba linda sales person Omid , very pleasant to deal with

The customers service is horrible. The salesperson Aryan is very pushy to make a sale that he did not explain their return policy in detail.

We have purchased over $15,000 of product from Ashley over the years. Our latest sofa purchase was the worst. We contacted Customer Service multiple times to exchange the sofa to no avail. They sent us bags of foam, a lot of foam to stuff in their cheap-ass manufactured Chinese garbage. Never again,

Great service , amazing price . Manager Kalob was very patient and attentive to the details and really helped us a lot . We’re more than satisfied with our visit to the store. Highly recommend the quality of furniture and customer service. Thank you .

Ben was a very good salesman. Easy to work with and he spent a lot of time working with us.

Yolanda greeted us and was helpful in our purchase of a sofa, loveseat and tables. Thank you Yola! Greg and Della

I visited the store this Thursday to purchase the sofa. Fortunately, I met Sher when I did not know what to do in the middle of the store. Sher was very professional and he was not pushy. He was very helpful and provided well information of the whole process. Thank you!

Lots of quality items to choose from. Always a good resource for our family, whether mattresses, furniture or accessories. Helpfull people and good deals are hard to resist. Thank you Nick for your help and good ideas!

No pressure, Happy expireamce.

Good service

Got great help and service from Wilmer. Very knowledgeable, helpful, and kind.

omid was great

Went in to buy some new pieces for my new house. Met some friendly salespeople and purchased a 5 pieces. 3 of the pieces I had to order online because it was not on the showroom. Was advised that I could return if I didn’t like the online order. However, when the delivery driver arrived, I tried to refuse the online order and they said that they weren’t responsible for return and that I had to keep it and go into the store to return it. I immediately went into the store to start a return but the customer service rep said that it was too late since I signed off. They opened a case for me and two weeks later still no response. I went into the store three times after to get assistance but no one was willing to help. Was not able to speak to the manager despite asking 3 different times. Now I’m still stuck with $1,000+ furniture that I never saw in person.Please don’t waste your time and money with this location.

Our shopping experience was fast, easy and no pressure. Our salesman (Omid) was very friendly and helpful. Not pushy at all and made us feel very comfortable. I’ll definitely shop there again!

Mike did was great supporting me with a customer sevice issue

The salesman was very friendly and the gentleman who delivered the merchandise were efficient and extremely helpful

Nice sales people

Looks nicer in my room than in the showroom. Not as sturdy as I would have liked.

Nik was very helpful picking out a sofa for our new apartment. Can’t wait to get it delivered.

Salesperson Sher was extremely helpful and patient with my many questions. I am 80 years old and have found some stores are not good shopping places for the elderly. This certainly was not the case at Ashley. I will definitely recommend this company.

Sasha and Omide amazing service

Super large selection, and the staff is very helpful and they do not pressure for a sale, they simply let you browse around and answer any questions you might have. I bought a queen bed and a recliner, it was a pleasant experience and I thought the pricing was fair.

Very good service and decent furnitures. The price is reasonable for the modern design!

I knew just what I was looking to find, bedroom furniture. The salesman, Ben, greeted us at the front door. Ben directed us and explained he would let us look and would be available if we had questions. I found the perfect set and he quickly rang up my purchase and we were out in a flash.Ben was a well informed and very polite gentleman. When I need to purchase other furniture I will start at Ashley’s with Ben.

Review for Ashley Furniture – Yorba Linda, CA We made a large purchase at Ashley Furniture in Yorba Linda on February 21, 2025, which included a dining table set with six chairs, a complete bed set, patio furniture, and accessories. Given the size of our purchase, our salesperson Yola along with their manager, Raj, strongly encouraged us to purchase the five-year indoor warranty, assuring us that it covered “anything and everything,” including accidental damage. However, when we actually needed to use the warranty, the experience was a complete nightmare. On March 2, our daughter accidentally made an engraved pencil mark on the dining table while doing her schoolwork. Following the advice of Yola, my wife immediately contacted the warranty provider to file a claim. Instead of receiving the seamless support we were promised, we were bounced back and forth between Extend (the warranty provider) and Ashley Furniture, with no resolution even after more than a week. Frustrated, my wife even went to the store in person to seek help from Yola, who tried to assist, but we are still stuck with an unresolved claim and no clear answer. We have been extremely patient, but this experience has been frustrating and disappointing. While our initial buying experience was smooth, the post-purchase support has been awful. The warranty we were sold feels like a bait-and-switch, offering great promises but failing to deliver when needed. Our biggest mistake was trusting the verbal assurances of the salesperson and their manager and not reading the fine print. If you’re considering shopping here, be wary of their warranty pitch—it sounds great at the time of purchase but is a nightmare to actually use. Also, while Google reviews looked decent, we later checked Yelp, and unfortunately, our experience aligns more with the negative reviews there. Bottom line: Great sales experience, terrible after-sales support. If customer service and warranty reliability matter to you, think twice before buying here.

Wide range of decor. Ben was amazing. I had picked out what I wanted and he guided me with some additional benefits. He took care of me and I have more to get :)

Sales transaction was completely botched! My sale was placed under a different name and phone number. As a result I was unable to pick up my item. Took two days to resolve the issue. The transaction had to be completely voided and reissued. Finally got an appointment to pick up the item, but had to wait 45 minutes for it to be available. Overall not the best experience.

Very helpful and friendly staff. They even go the extra mile to please customers. On time delivery and items as promised. Great experience. Thanks

Retired to use my gift card that they gave me for my last purchase. Omid was awesome again, bought me 2 bar stools!! I’m extremely satisfied with Ashely Furniture!!

Great staff , Excellent support ,Friendly sales staff . No pressure and knowledgeable. People Thank you,

Nick was excellent across the board, very knowledgeable and patient with us while we figured out a bedroom suite.

Definitely going back here! Loved that they were able to price match 👏🏾

Clean and easy to move around. People are friendly but not overly aggressive. The few experiences I have had we have been able to be alone and discuss privately what we want to do without a salesperson annoyingly hanging over us. So far so good. Thank you. Hopefully our purchase is quality and lasts for many years as they said.

Nice store it’s a lot bigger than some of the others I’ve been to. I wish I got the salesman’s name he was very helpful and patient.

Nick ,M helped us today and gave us good experience purchasing a couch

Super customer support. These guys were really helpful and engaged with us for our needs and didn’t pressured to what they wanted to sell but what we wanted to buy per our needs.

My salesman was friendly, patient and knowledgeable about his products. I look forward to having my beautiful new furniture.

My wife and I came in for a love seat. We were treated with a great amount of respect even though it was going to be a small purchase. The store Manager Raj came over to great us. He offered us a fantastic incentive on the purchase of a new Mattress. We were thrilled that the store Manager had come to spend time with us. Yola was an expert at explaining Mattresses. We listened to Yola and decided to purchase a Tempur -Pedic mattress. Our additional purchase had to do with the way we were treated from start to finish. We have purchased much furniture from Ashley in the past and this is the reason that we came back. We appreciate the professionalism and dedication of the staff to always satisfy us, because we can feel the customer care. Thank You Raj and Yola.

(Translated by Google) Very kind and patient when serving. Excellent (Original) Muy amables y pacientes al atender. Excelente

Terrible! Sold us furniture that was back ordered almost at 3 months! And it was only supposed to be two weeks they keep pushing the order back and back Didn’t offer any type of help or concession for the horrible service I will never buy another piece of Ashley furniture again! And when they finally attempted delivery after waiting months! They delivered to the wrong address! And now I have to wait! For a re delivery! Not to mention it’s only half my couch! I still have to wait another month for the other half! Beware! They responded asks me to email them and then completely ignored my email and still have offered no assistance!

We are very happy with the professional service we received. Omid was so patient with us until we found the right bedroom dresser and nightstands.. thank you!

Mehrdad, helped us to find what we wanted and he was very patient and knowledgeable.

This was my second time walking into Ashley’s home. The first time all the employees were standing around not doing anything. I wanted the havalance table but decided to go elsewhere due to the customer service. Well the second time I go in Sher comes and asks me for help. He was very helpful. Now anytime I need furniture for my house I’m going to go to Ashley’s and ask for him. He is the Best!

Wilmer was awesome! He took his time, had really great knowledge on mattresses and took his time with us with no pressure. We keep coming back to Ashley’s for our furniture needs, they have quality furniture and great service.

Yola (in Yorba Linda) provided such great service. A breeze to find something I loved. Well done.

Salesman did a nice job

Nil Simaee helped us tremendously with our new sectional. He moved pieces around, helped us with measurements, provided discounts and answered all our questions. Recommend you ask for Nik when you shop at Yorba Linda Ashley.

Irudhaya Raj and Yola were very helpful and very convincing. They sold me a great product, Tempurpedic mattress

Staff is always friendly and helpful. Quality furniture and great deals.

Yola customer service was amazing. Very helpful with my visit and purchase.

Purchased a living room set from Ashley. Richard helped us. Very knowledgeable and let us take our time without being pushy. Quality of the furniture seem quite good.

So far I have had a great experience. Rick has been very patient with me as I go back and forth in my decisions. I am still in the buying stage but am very satisfied with Rick in the Ashley store, Yorba Linda.

Ben is good sales associate. Very knowledgeable, friendly and respectful. He made sure i understand everything.

Sales personnel was great. My wife loved what we are getting. Appreciate the free delivery and setup. Looking forward to seeing it in our living room when it arrives and being able to sit comfortably.

Excellent collections and sales team

Our sales rep, Omid, was knowledgeable, friendly, and provided great advice. He worked with us and found us a great deal that met our budget.

Great Customer Service

I was helped by Mr. Omid Navidi at Ashley’s store by me in Yorba Linda and he went above and beyond to help me pick a bedroom set for my 15 yr old for his birthday. I couldn’t be happier with the excellent service he provided. I definitely recommend this store and Mr. Navidi for your furniture needs. Thank you Mr. Navidi for your kind and diligent service.

Went in for a custom size sectional and was able to find the perfect one!!! Yola helped us make the best choice and helped make the entire process speedy and smooth and pleasant. Thank you for w wonderful experience!!

Yola is a superstar! She has been fantastic throughout my Ashley experience. I recommend her to anyone wanting the best customer service and great furniture . Thank you, Yola! I will recommend you to everyone!

She helped me purchase furniture for my new home. He was very helpful!

Good

The 5 piece sofa sectional/recliner did not line up and was an inch off. The technician they sent could not fix the problem. Now we have to wait another week and a half for a replacement to one of the piece that the technician thinks is the problem. This will be the 3rd time someone from Ashley is coming over to our home during this holiday season.

I had the pleasure of working with Raj and Nik at the Ashley store in Yorba Linda. They were kind attentive and provided excellent service. We purchased a leather sectional and a sofa set. Raj, the store manager secured an excellent deal for us, while Nik, the sales associate, assisted in finding the perfect items. If you’re shopping for furniture, I recommend asking for Raj or Nik at the this location.

Mr. Kaz was comfortable to work with. We had a good deal. Staff was nice and kind.

Great experience, ben the sales person amazing guy very helpful, I got what i was looking for thank you for your patience

Rick Flynn at Ashley’s Yorba Linda was the bomb today! He assisted us with such excellent and amazing customer service! He showed us everything we needed on the showroom floor. Thank you Rick!

Rog & Sher were great. Attentive, professional and helpful.

Omid was such a help with finding our couch.

Omid was such a kind and knowledgeable salesperson!!

I had a great experience at Ashley Furniture in Yorba Linda, thanks to Omid! He was incredibly kind and patient, guiding me through various options without ever being pushy. Omid really listened to what I was looking for and offered helpful suggestions that fit my style and budget. He made the whole process easy and enjoyable, which I appreciated. If you’re looking for quality furniture and excellent customer service, I’d definitely recommend asking for Omid at Ashley Furniture!

This store is so much better than the Colton location. It is well organized and there is a large selection of furniture. Our sales person William was outstanding! He was very patient with us and answered all our questions. He was not pushy and he did not follow right behind us as we looked at various pieces of furniture. We ended up getting exactly what we were looking for and will purchase furniture again from Ashley's and we will look for William to assist us.

Omid is the man! We’re a family of 5 and it’s tough to find good quality furniture at affordable prices. Omid made our experience painless and found the perfect set for our price point. We could not be more happy. I encourage families to come and ask for Omid when you do.

In July we needed a double recliner for my wife's comfort following hip replacement surgery. Ashley had a good value buy which was affordable and comfortable. We had not owned a double recliner before so the piece was a welcome addition to our home. The original delivery had hidden damage but Ashley sent out its support team who confirmed the damage and it was replaced at no charge. Good customer service from the sales floor manager to the delivery team.

Bad return policy. They don’t care about customer satisfaction or loyalty. Bought a carpet that we never used and they wouldn’t return after few days. Nothing on their order confirmation talks about their 72 hours window if you you want to return.

Great service

Omid was a very attentive salesman who was helpful with any questions we had. Overall it was a great experience

The gentleman assisting us was very helpful in ordering a table.

Thank you, Josh, for being such an energetic and helpful presence during our purchase of a new dining room table! Your dedication to customer service truly made a difference. We appreciate the way you negotiated a generous discount for us and ensured that the delivery arrangements were both acceptable and convenient. Your assistance made the entire process smooth and enjoyable. We couldn’t have asked for a better experience!

Yola was a very big help in the sales process. No pressure. Delivery was on time. Furniture was as expected. Great shopping experience.

Very friendly and helpful sales assistance. Delivery on time, return and replace item stress free

Great service and very smooth delivery with great communication!!

In the store, buying the furniture we had an Amazing experience. The furniture is a high-quality. However, the delivery sucked! I did receive part of my order first which I was told what might happen. But then they said they couldn’t find my address because I gave them the incorrect address. I don’t understand how I gave them the incorrect address when they’ve already delivered to my house.. Communicate with them a couple of times and then nothing for a week. I called and was told that the furniture was not available and will not be delivered until the end of the month. I asked him how that could be possible when the furniture was being delivered to my house on the Friday before. They had no answer. my son-in-law had to throw a fit and be on the phone with them all day in order to get my furniture sooner . This was a horrible experience and because of this experience, I would not recommend Ashley furniture.

Easy transaction and sale agent very patient with me. Cause I change the order many time. Any question I had I will text and he will respond right away. Thank you Joshua B

In the past 30 days, we have purchased a leather couch, loveseat and 2 ottomans and a temperpedic bed to the tune of over $14k. We were assured that the sales manager would order 2 additional pillows for our couch and they would be shipped to me immediately. It is now 4 weeks later and we have made several trips back to the store to address the issue. No pillows, complete runaround at the store and zero follow through on the commitment made to convince us to make the purchase. My next step is to work with my Chase preferred client representative to refund my purchases and return all of the furniture. Very unprofessional lack of customer service and commitment to deliver as promised to secure a sale. I had to delete my prior positive review based on the lack of response. Today I sent a detailed communication to the CEO and the Escalation Response Team with screenshots of text communications with the store since the store manager refuses to meet with us and claims family emergency as to why he is unavailable. Sales Manager refuses to provide the leadership name and phone #.

Wilmer, our advisor is the kindest person you will ever meet. He is great at his job and helped us out a lot. Raj, who is the manager was also super helpful with everything and a great person at heart. Honestly have never met people this helpful and kind. If you need any furniture for your home, I couldn't recommend them enough.

Very satisfied with the bed and nightstand we purchased. Delivery went great as well.

They had the table we were looking for. We stopped by. No sales pressure. Even gave us a measuring tape to make sure dimensions were what was expected when fully extended. Helped pick different chairs to match as we didn't like the ones that came with it. Super polite staff and very knowledgeable.

The employees at this store were incredibly helpful and did everything they could to get me the table I wanted. The delivery and setup was quick and easy and the table is beautiful! Highly recommend Ashely yorba linda!

The couch I got was perfect exactly what I wanted. Also the delivery was impeccable especially bc to get my condo was difficult.

Sasha Very welcoming and helpful.

Yola and Raj helped me find the bedroom set we weee looking for long time. They helped us with such a wonderful way and made our experience very smooth and easy. I highly recommend both of them. Loved their expertise and customer service.

Sher was a great help in finding the right furniture for my new home. He was patient and gave great insight to design. We recommend requesting Sher’s help when you visit this location!

Wilmer was very helpful and super willing to help! Thank you Ashley’s!

We had a great experience here. Yola helped us as well as the manger Raj, they were both amazing and helpful. We were able find items we love, and highly recommend coming to this store!

(Translated by Google) Yes, I have u now (Original) Dạ có u giờ em

We bought a table during their Labor Day sale. It was such a good deal and the customer service was great! This is our second time purchasing from this store and we will definitely be back!

Sasha provided excellent customer service and the manager was great helped us with the product we needed.

Everything went smoothly

wilmer and raj went above and beyond to help my mom and i !! :))

Ran and Wilmer were the absolute BEST!!! Thank you for the best experience. Made our shoppinh trip very easy.

Mr. Sher helped us today and we are more than happy with everything! He was amazing and so helpful! We are buying a bunch of furniture and went to many stores but none of them came even close to good customer service as this close! He spent an hour with us explaining everything and was extremely kind and knowledgeable! Highly recommend him and this store!

Mr. Sher helped us greatly today. Very patient with my husband and I’s needs. If you want to be satisfied, definitely ask for him. Thank you Mr. Sher.

Wilmer was very helpful in assisting with our furniture purchase. He was kind, attentive and found the perfect couch, sofa sleeper and tv stand for our home. He is definitely an asset to Ashley furniture.

Stopped in at the Yorba Linda store to view a sectional. Omid helped us and gave us exceptional service! Very friendly, honest, and pleasant to work with. Thanks Omid! We will be back!

Nik was such a great salesman and offered excellent service!

Wonderful costumer service. I left with everything I need, very satisfied. Ask for ‘Sher’ he’s great. Will come back when I need more furniture.

We have had a great experience with the Ashley team Mimo and Ruth, how they were professional, attentive to details and such high-class CX (Customer Experience). We highly recommend.

Nick was very helpful in helping us choose a new bedroom set. He took his time showing us all available options.

Omid and Raj are very patient and nice.Offere me best deal on holiday. Really great shopping experience!

Nik was so helpful and so terrific! Love shopping at Ashley.

Sale association, is very professional, extremely experienced. Store manager, is very knowledgeable and professional. Thank you so much. To sale employee, also of that store manager.

Very pleased with Ashley’s Store. Found what we like, placed the order, paid and left in under half an hour. My husband and I have been looking for a bookshelf online for awhile and couldn’t find something we liked. Went to Ashley’s Store and found something we love! Very pleased with store manager and service.

They trap people tbey guve discount but one year 0% without letting us know and the manager of the store is not professional at all, he ignores when we talk to him and he speaks in a bad way.

Omid was very helpful! Answered all my questions. Definitely recommend to ask for Omid.

Don’t recommend this place, always have issues with Ashley furniture stores.

I had a great experience with store associate Ruth. Very positive attitude and took all the time necessary to ensure that I was purchasing the right product for my needs. Well done!!

Great, friendly service

The employee named yola helped me a lot she was patient even though my daughters were picky and helped so much. She told me in honesty what she thinks about the beds and what’s good and what’s bad about them.

Nik was awesome and very helpful. Purchasing was made quick & easy with his help.

Omid was great throughout the whole process, he was patient, knowledgeable, and very accommodating. The whole process was perfect. Thank you Omid

Mo is great!

Richard AKA Rick was so helpful and informative and most importantly Patient. The manager was also very nice and helpful we will definitely be back

Sher was a great help in choosing my recliner!

I really appreciate the help from Nik at the Yorba Linda location in the Savi Ranch Parkway plaza. We both agreed on a price for a full mattress set (box, foot/headboard, frame, mattress) to where both parties had a win/win. Thank you Nik, great location and variety of selections were top notch.

We visited Ashley on Saturday late afternoon looking for a couch. We talked with a salesman Wilmer and he gave us a lot of good information about different fabrics, listened to what we were looking for and only showed us those couches. We narrowed it down to 3. We left at 6:30 to go to a dinner, talked about the 3 couches in the car, then went home. Sunday we went to Mathis Brothers, Living Spaces and Jerome’s. Didn’t dind anything we liked in the size we needed. We can’t have anything larger than 85” & Ashley had several. Back to Ashley we went. Walked in and Wilmer was there. He answered more questions we had. He asked us a couple of questions. The thing I appreciated was that he didn’t hover nor did he ever try to sell us anything in particular. I’ve been known to walk out if the salespeople hover or pressure us when I say I’m just looking. The end result is we bought a couch from Wilmer and would highly recommend him!! Good sales approach and very informative!

Ben is the man! From the moment we stepped in the store he was very helpful, showed us everything we were looking for and more! Thank you Ben!

(Translated by Google) Wilmer/ Excellent and Professional seller. Recommended 💯 (Original) Wilmer/ Excelente y Profesional vendedor. Recomendado 💯

Wilderness has helped us twice now. He knows furniture and is extremely helpful, courteous and insightful. He really desires to help you

This Ashley Furniture store has a great selection. We purchased several pieces. Sasha was the sales person that helped us. She's very kind, patience and knowledgeable. We have purchased from them before and have been happy with the quality and service.

Best Customer Service ! Go see Sasha and her Manager!

Omid and Raj were exceptional helpers when it came to helping my family look for a new bed set and decorative items. We told them what we were looking for and they did just that! Helped us from beginning to end. Each time we come in to shop they always provide excellent customer service. Highly recommend this store.

I found the perfect couch set. Rick was very helpful and a pleasure to work with!

Onus was very efficient and professional..

I went to purchase new furniture for our house, including beds couches and tables, I spent around 10 thousand dollars for al and the manager mike had terrible customer service, he was because our first purchase was missing one of our beds when all of our stuff was delivered and we already threw out all of our stuff they continued to say they'll deliver it the next week but when the day came they said one of the parts were missing and they wouldn't be able to continue to build it because it could've broke, I was already frustrated due to this not being the first time so I went to the store and cancelled it, my wife than later went to the store later and told them what happened and explained it but we also wanted to purchase a table, the girl that was originally helped us was super kind but she had to clock out and the manager later helped us and his name was mike he didnt introduce himself at all or anything and was just super rude throughout the whole process when my wife went to repurchase the furniture she told me all of this and on top of all of this they increased the price of shipping by 400 and also was trying to get us to pay almost 600 more so my son just said we don't want the bed and nightstand etc. so we took the table on the floor since it was on clearance and just left, my husband later went to go pick it up in a u haul and the same manager mike said we had to disassemble the table by ourselves and load it all by ourself with no help, they gave us no tools or anything but when we asked the sales manager he said he could get us some help and we asked him why the other manager said no, mike than came back and said we could get someone to help with it and they disassembled it and put it next to the truck when the person who helped us disassemble it said lets help them mike than said no they can do it themselves, so we had to load it tie it all by ourselves with no help overall I was really disappointed because I was a lifetime Ashley's customer and my old furniture was from the same store a while ago but the way mike treated us was not professional at all and was no help and after around two weeks im still sleeping on the floor due to me never getting my complete delivery.

Wilmer was great. Very helpful!!

Beautiful, quality furniture at a reasonable price. Excellent customer service, I will define return to Ashley for my next furniture purchase.

Everything was very smooth and we were able to look at all our options! Yola was very helpful and was able to give us every thing we needed. Went at a really good time as well! (Plus it's fun to get ice cream while you shop!)

I arrived with what I wanted in mind. I met one of the sales reps by the name Sher. He was very knowledgeable and made this visit very easy and convenient. Sher gave me more info of the product that I requested and I ended up upgrading. Sher set me up with a delivery date and I was able to be on my way.

(Translated by Google) Wilmer, a very kind and happy person, knows how to communicate and pay attention to his clients. 👍🏽 (Original) Wilmer, persona muy amable y contenta, sabe como comunicarse y prestar atención con sus clientes. 👍🏽

Sher was the perfect customer service rep and was so nice.

First time in an Ashley furniture store. Sher greeted my husband and I at the door and was patient enough to answer our questions and stick with us until we found the perfect couches.

Sasha and Raj were great! My wife and I just purchased our bedroom set, 10/10 experience

Sher helped out my parents and was perfect! Helped out with design choices and figuring out measurements. Was super knowledgeable about each item they viewed and was quick and efficient!

Great service Omid

This a great place to purchase quality furniture. Ask for Wilmer, he’s very friendly and knowledgeable.

Omid was magnificent!!! We love Ashley furniture 🫶🏻

I had a very good experience purchasing a recliner. Omid Navidi served me well. He did not pressure me and answered all my questions. He is the one responsible for my good experience.

I went to your showroom in Anaheim and it was beautiful. One area that I didn’t feel was appropriate was the gentleman that stocked me throughout the store. I thought he was he rushed me. I couldn’t move around without him being 25 feet away. I just felt it was inappropriate and I had to ask him to back off, the store looked great thank you. I gave you two because of how he made my experience feel I couldn’t wait to get out of the store and yes, I did purchase.

Thank you omid for your help he was an amazing salesman I happy to know him thank one more time

Wilmer is amazing sales person and will come back and look for him on our next buy too.

Great service from Omid! Thank you!

Excellent customer service. Thank you Omid.

Sher helped me to find all the great stuff I needed! Would recommend!

Great service, multiple choices and comparative pricing. Fast delivery.

Wilmer and Raj worked with us to find the best option for bedroom furniture, based on the available space in the room, and went the extra mile to provide a very impressive deal on the price.

Wilmer was excellent and patient with us while we found the right sofa combo ☺️

Came in to Ashley's furniture in Yorba Linda, had a wonderful experience here. Mr. Omid was extremely helpful, from the moment we stepped in, he greeted my husband and I with a smile. He is very knowledgeable. I 100% will recommend my family and friends the customer service and help Mr. Omid gave us was wonderful. I will definitely come back for future purchases and make sure Mr. Omid is here. We purchased a sectional couch and a dining table. Thank you!

Nick did an absolutely excellent job in presenting and explaining both the tempur-pedic and purple beds. Such a good job we bought one of each. Thank you Nick!

The process was simple, from looking to scheduling delivery. Omar was able to dedicate himself to helping find the items we wanted and greeted us as soon as we walked in the door. No pressure to purchase anything we didn’t want or need. Will definitely be back in the future.

Wilmer was helpful and has good knowledge of furniture. Very kind and fast process. Thank you.

Best furniture store in the area! Rick was awesome and very helpful. great service !

Omid was a great help. He didn’t follow us around the store and let us find something we liked. He answered all questions and was super helpful

Nick was wonderful helping my mom with her bed and furnishings

Yola and Raj helped out today with our bedroom purchase and mattress. Thank you for awesome service!

Yola and Raj Great customer service

Very happy with my experience here. Please go see Sasha & Raj who were extremely personable and assisted me with no pressure. Definitely will be coming back and looking forward to receiving my new couch & chair!

Cher is a good guy and a great salesman. Definitely felt like he went above and beyond.

Sasha was amazing, thank you for helping us!! Finally got a new mattress! Bryan Keegan

Sher our sells associate was awesome helped me find the TV stand i was looking for, I recommend him for whoever is in need of furniture

Omid did an excellent job helping me to get my dream package.

Omid and Nick were extremely helpful and kind in the process of picking out furniture. I will definitely come back and work with them.

Wilmer was professional and pleasant Gave us time to look at everything and we did not feel pressured at all. Offers options not known to us and saved us time and money. We would recommend Wilmer to any of our friends and family. Thank you Wilmer.

Thank you Omid

Thank you so much for a great customer service!! Omid!

Wilmer was fantastic! Gave us space to think and made us feel comfortable.

Wilmer was fantastic. Bought a bed and loveseat and he had great energy throughout the sale

Omid was very helpful and patient.

Thank you Sher for all the help!

Sher was amazing at helping us pick our sofa today!

Excellent service. Very friendly

Kaz was so helpful and took the time to help us find exactly what we needed. Love Ashley

Wilmer is a great sell rep! Thank you very much for helping us with our bedroom sets.

Wilmer was a great help and very nice.

Omid was friendly and patient

Great experience. Omid was very helpful and explained the entire process. Very patient and no pressure.

We were very impressed with the quality of the furniture items in the entire store. We bought a bed set, a mattress, a kitchen table & chairs, lamps & pillows. We were most impressed with the level of professionalism & service provided by Ben Le. If you are needing to get some new furniture at a terrific price, I recommend seeing Ben @ Ashley’s.

Wilmer was organized and well informing. We came for a couch and ended up bringing home a couch, mattress, and love sofa with a reasonable and affordable plan. Was not pushy and felt comfortable the whole way even with my energetic kids.

Sher was amazing ! He helped me so much to find the perfect furniture for my home

Had a great experience with Ben Le. He was very helpful and patient while we shopped and made our decision on a sectional couch, chair and ottoman.

Very personal and professional customer service from our sales person, Mike Ayoub.

Sher was wonderful! He was professional and patient through the process of looking for a new couch.

This place is a total joke. Don’t believe the 5 star reviews go to lowest reviews and you will see exactly how they do business! I purchased a mattress and adjustable bed from them they sent a Sterns & Foster mattress instead of Sealy mattress that I paid for and purchased when I specifically ordered it. Now the mattress is sagging in the middle and sinking on both sides they sent there service person out and told me I would here back in 3 days now it’s been (3) weeks. I have talked the Store manager and was told he would get back to me and nothing!

(Translated by Google) Wilmer was super friendly and helpful, he supported us a lot with the purchase of our living room set, he did everything very easily and quickly, a good sales representative, highly recommended (Original) Wilmer fue super amable y servicial, nos apoyó mucho con la compra de nuestro juego de sala lo hizo todo muy fácilmente y rápido, un buen representante de ventas, super recomendado

Best furniture store! Wilmer gave us our time to shop with no pressure, and answered all our questions. Transaction was quick and hassle free.

wilmer was amazing and very helpful. He helped move furniture around, show us different variations of tables. Loved my experience.

Wilmer is amazing! Very helpful, very personable! Great with customers.

Ben was a great help figuring out what would work in our space. He was patient and explained things to clearly. I highly recommend Ben and Ashley Furniture Yorba Linda!

Wilmer helped us find all new furniture for our new place and took the time to help us find the perfect pieces. He was attentive, detail oriented, and extremely patient with my indecisiveness (haha). If you choose to shop at this store, it would be a mistake not to ask for Wimler!

Sher very nice and helpful

Sher is a excellent customer sales rep

SHER WAS GREAT VERY FRIENDLY HE WAS GREAT IM COMING BACK TO HIM!!!🙏

Sher was amazing incredible helpful he helped us get everything we needed and wanted best attitude super patient thank you we are very happy with our purchases and the services

Wilmer was extremely helpful and patient. Efficient and took care to complete everything

Excellent service and experience at Ashley’s Furniture store in Yorba Linda this week. Rick Flynn was our Salesperson and we found him personable and professional. He along with Raj, a Manager who was also very helpful assisted us in selecting and buying a Bookcase. They were helpful in securing the best deal and we will definitely continue to shop at Ashley’s and will request Rick for our future furniture needs.

Wilmer was the best. Fast service and quick

Wow, we are so thrilled with our new furniture. Ben Le was our salesperson and he was amazing. We only came in to look and Ben was willing to work with us and we walked away with purchasing: sofa, recliner, dining room table and chairs. Thanks Ben!!!!

Wilmer was great thanks for the help!

Wilmer was the best, helped me design and moved furniture around for me. Very helpful and friendly and patient.

Great customer service from Wilmer will come back to him again.

Sher was so good and nice . We will definitely come back

Raj and Ben were amazing. We love our purchase!

Wilmer helped us today. He took his time today and waited for my husband and I to talk over the decisions.

Wilmer After 6 months of searching we found not only the furniture we wanted but the sales guys we need. We will be back for more

Thank you to Wilmer and Mike for all of your help with our purchase today. It was a very easy process and we are excited for our delivery.

i had the greatest experience with SHER he was supper friendly knowledgeable i recommend him for whoever is in need of furniture

Sher was great

Wilmur was absolutely amazing. Very patient. Listened and understood what our needs and wants were.he was very knowledgeable with all the furniture Ashley sells. We not only ended up getting a couch but we also got a new bedroom set for our son. Now lets hope delivery and the warranty is as good as he says it will be :)

Wilmer helped uncover the course of a week while debating which way we we wanted to go with our sons room and our den. He was awesome. He was so patient, accommodating, and helpful. We truly felt like we were in great hands, that really cared about the outcome. We’ve purchased from Ashley before and Wilmer will have us coming back again. I cannot recommend Wilmer enough; absolutely wonderful guy. Go see him and you won’t go wrong.

Ben Le at the Yorba Linda store was super helpful and kind! Him and his manager worked with my budget and I was able to get exactly what I wanted within my price range. UPDATE: It’s my promised delivery date today and my order is being sent to the wrong address. Luckily it is my cousins address and I was able to have her decline the delivery of my order. Customer service is now telling me that I can call back Thursday to get my delivery rescheduled. They are asking me to call back for a mistake they made? My address is on receipt and it was the address provided for delivery. This has been such a headache and costing me a lot of time wasted while at work trying to figure this all out. They are not willing to find a solution for me and I understand the problem started at the store since they are the ones who set up the delivery. At this point, I’m better off canceling my order and buying elsewhere. Delivery driver states these mistakes happen all the time. This is unacceptable.

We had a very pleasant experience with Ben Le at the Ashley store in Yorba Linda. Very helpful and the delivery process was perfect. Highly recommend!

Best experience ever buying furniture! Definitely recommended 100 % Mike is unbelievable and helped us to be able to purchase everything we needed. Wilmar helped us with design and was in our corner from the beginning. Thank you Again for everything!

Great experience! This is our 2nd couch we have purchased from Ashley’s. Wilmer was wonderful to work with. He was very patient working with us. I was having a hard time picking a couch. Feel in love with the emila. Very helpful with picking a mattress for us also. The manager Mike was very helpful and pleasant to work with. So happy to find a new couch after looking for awhile now.

Omid made are experience great. He was very helpful and answered all of our questions

Wilmer such a great guy and outstanding salesman..!!! He gained our trust from beginning, and we really that Ashley has customer service in spanish...!!!

Wilmer was very helpful and made my purchase fast and easy !

Great customer service by omid.

Wilmer was our salesperson and we cannot say enough positive things about him and our experience at the Ashley’s store in Yorba Linda. Very helpful, didn’t pressure us, and helped us make smart decisions to save money. I loved that fact that he didn’t try to oversell his products. Thanks Wilmer!!!

Omid was amazing!

Had a great customer experience with the executive Wilmer.

Wow - Ashley Furniture is a lifesaver! Be sure to ask for Rick, he is the most professional and compassionate salesperson you can imagine. Rick worked with a short-notice, complex furniture and mattress sales request - including delivery. Rick not only met our furniture aesthetic; he found the best price options for our budget too. One stop shopping here - we also got our peace of mind at no extra charge. Thanks Rick! -Melissa

Wilmer was very helpful!

Wilmer was so helpful. Answered all our questions and sold us a beautiful dinning room set. Fast delivery & excellent customer service !

This is the first and last time we will buy from ASHLEY! Wrong item delivered and damaged, looks used, not matched and good luck when you call the customer service. Rude over the phone and not helpful at all! Please stay a way from this furniture store, they just want to collect your money and then good luck on your item!

Rick was very helpful and patient. He tried to get us the best offer. The whole team was helpful

Wilmer is amazing! Great service, he made everything so convenient and easy.

Wilmer was amazing! Highly recommend him.

Sher was very helpful and patient. Thank you.

Sher was great! Very friendly and helpful

Excellent service in customer service. Have dealt with this store for over 12 yrs and never disappointed.

Kaz did a great job helping us with several pieces of furniture both indoor and outdoor. My wife came in day prior to purchase and strongly dislikes when associates hover. Kaz gave her space look around, was available to answer questions and then come back the next day together to make the purchase. 5 stars!

Wilmer was very very helpful !!!

Sher our sales person was very helpful.

Kazem was very helpful!

Wilmer, best salesman in the game! Terribly good!

Ben, Yola and Raj were the best! Great service and a good deal.

Wilmer was wonderful. Took his time and was very knowledgeable about every piece of furniture we came in for. Had everything ready. Was really great.

Wilmer was super helpful and was so informative about the mattresses

Wonderful staff help.

Wilmer was amazing! So friendly, a great listener, & cares about his customers!

Great experience with Wilmer!

Wilmer & Mike great rep to get hold of for your furniture need and discount :)

Sher did a great job. Michael Munoz

Sher is awesome! He has excellent service. I really appreciate his kindness and knowledge of the furniture.

My salesman Nik was very accommodating and not pushy. We spent some time picking out a new sectional and ended up with the perfect one for our home.

Your employee Kazim is so unprofessional when we came in and ask him about about a white TV stand he replied that we don’t have any just go to COSTCO, and when I said Ok show me the TV stands you have he replied with a sarcastic face (but we don’t have what you are looking for.

Drove in from Az to assist my 81 yr old mama with the purchase of a sofa and small recliner. Sales associate Sher is amazing!!!!! Fabulous customer service!! He helped us find the perfect pieces!!! Unfortunately when the sofa was delivered it was damaged by delivery crew!! The Ashley replacement process is a nightmare!!! Had to deal with incompetent customer tech. Office in which NO ONE speaks clear English and they are overseas!!!! Totally nightmare d along with them!!!! Unfortunately the great salesman Sher had no power or authority to simply replace the damaged sofa!!! After weeks of back and forth with the horrific tech office…my mama is finally going to receive a new replacement sofa! Again Sher is a great salesman Ashley store policy is terrible/must be eliminated!!! Thx again Sher!!!! Regards Marilyn

Omid thanks for helping us

Sher was very helpful and great customer service! 10 out of 10! Thank you!

SHEIR is very professional in his work and has a very good sense of humor. Great customer service

Thank you to Yola & Raj for an awesome furniture shopping experience. We appreciate you!

Thank you All for your help ! Nick was a great help picking out our mattress! Thank you!!

My fiancé and I loved our experience Ashley Furniture! Raj, Ben, and Yola were all very helpful and we are definitely going back for our future furniture needs as well.

I will not recommend this store, my concern is not the product but the staff in this store. The staff are hardcore sales people and up until you buy from them they will help you every way however they keep minute details with themselves in case the customer would want to return. I had a slight issue with the dimensions of the sofa I bought and submitted a case then and there when the sofa was delivered but because of the no return policy of Ashley I couldn’t return the sofa and get a different one in exchange. The entire process was not friendly, the sales people ( Yola ) were rude to my husband when he went in the store to explain the situation and basically refused to help. Overall I will not recommend it will not even provide 1 star

When we got home we realized that the chair we bought was broken inside

Sher was so helpful and kind, he helped me choose everything I needed. Definitely would recommend to come see him! Thanks Sher!

Great customer services!

Wilder Teran was very helpful. We were looking to replace our current reclining love seat. He showed us all our options.

Sher was really great, we purchased a Tempur-Pedic mattress in 15 min. Quickest purchase I have ever made. Sher was very knowledgeable and provided great customer service.

Willmar was amazing not pushy and very fast!

Sher was amazing and has helped us on many transactions. Recommend him very much so ask for him at Ashley, Yorba Linda, CA. 🙂

Omid was very kind and helpful today!!

Our salesperson was nice and respectful. We really appreciated his help.

We went in to look at storage bed frames and were assisted by Wilmer Terran. He was very patient and informative. There was no pressure to purchase and we would highly recommend him to everyone.

We liked the store and store manager was very helpful and he assisted in the selection and pricing and shipping Thank you Raj for your support in the buying process.

Kaz was amazing from the moment we walked into the store to the moment we left. The entire staff is very hospitable and look out for the customers best interest. Our intent walking in was only to look, but Kaz helped us find exactly what we were looking for. I will definitely be recommending all my friends and family to shop for all their furniture needs at this location from here on out!

Recently bought a sectional sofa from Ashley Great customer service from Ben le and we got a great deal.

Great customer service and support!

Ashley was super helpful and knowledgeable

Amazing customer service and great products! Nick was super helpful and made the process stress-free.

Yola Awabdy is the best sales associate i have ever dealt with. she is so professional and knows her stuff. she was so patient when i couldn’t make up my mind. she helped me furnish my entire house. i’m so thankful and grateful to her. i appreciate her passion and professionalism. i will be referring her to all my friends and co-workers. anyone shopping at Ashley in YORBA LINDA please ask for YOLA. thank you Yola

I bought my couches last week and I love them!! The quality is amazing, the service, delivery….Everything was great. I walked into the store and was greeted by a sales person. However, they were not pushy and following me around. I ended up chatting with Jaden, who was an amazing sales gal, and so nice, responsible, helpful, and very personable. She made the experience wonderful. And I want to give a big shout out to the store manager, Mike, he is wonderful. He went over and above to make sure that I was happy with my purchase. He is awesome!!! I will definitely be back to buy more furniture and I am referring them to all of my friends and family. Thank you so much!!!

My favorite place to buy furniture. Amazing quality and the best service from Omid. Thank you for your patience and expertise.

Wilmer was so helpful and courteous! He was able to answer all of my questions effortlessly and he got me in and out with my new living room furniture delivery!!!

Omid did an amazing job helping us get furniture for our home. Excellent customer service!

Great customer service from Wilmer!

Excellent service!!! Yola was amazing and Ben’s assistance was well paired. Manager Mike was a pleasure to work with as well!!!

So thankful to have met Halle at the Ashley’s store! She was a great help - answered all our questions and was also very kind. Will definitely call her if we need anything else!

Omid was very helpful, professional and friendly.

Ben at yorba Linda store was great

Great experience with Omid. He helped us get a new bed and quick.

My sales person Mehrdad was great! He was very helpful.

Ben Le at the Yorba Linda store was great! Very helpful, thanks Ben!

Mehrdad was very helpful. He was very knowledgeable about the layout and furniture on display. Thank you.

My wife and I went here yesterday shopping for a bed, and possibly a couch. Omid greeted us when we arrived, and happily directed us to look at all of our options. He was very kind, informative, and never pressured us into buying anything. Even though we ended up making a smaller purchase (this time), we are glad to have been helped by Omid. Very big store with a lot of variety and selection!

These people are crooks. Their products are horrible and they have rude pushy sales people. Their con tactics will eventually make you regret even stepping foot in their store. Especially the Yorba Linda location. Horrible management and personnel.

The store manager and colleague supported my search and found exactly what I was seeking with no delay, exceptional service and attention to details. They walked me through my options of products and payment options with no delay and I left super pleased and much more pleased than had I purchased online. My experience is less common these days and makes me want to continue being a loyal Ashley customer for years forward. Thanks.

Angela was our salesperson and she was great. Did not pressure us at all. They had a nice offering of dining tables.

When we entered Ashley’s Yorba Linda, Ca. we met Rick (Sales Person). He was easy to speak to and knew the locations of the furniture we were looking for. I usually don’t like buying furniture because of a sales person hovers over me. Rick did not do that and i was very comfortable dealing with him. Rick is a great sales person very knowledgable any easy to speak to. I would purchase more furniture from Ashley's based on my experience. Than You The Hermann’s

I was looking for a particular Ashley power recliner loveseat I had seen on the internet. Upon entering the store in Yorba Linda, I was greeted by Halle Sam. Showing Halle the SKU number, she knew exactly what I was looking for. Halle was very professional and at no time applying any pressure to buy. I was also interested in a possible replacement for my bed. Halle spent a great deal of time explaining the benefits of a Tempur-Pedic matress and the available options. Halle knows her products and I highly suggest seeing her when visiting the store.

We visited the YL store. Great selection, quality and pricing. Jaden was a great help, very friendly and not pushy. We ended up finding a whole new living room set, including a rug at a great price.

I called Ashley’s (Yorba Linda) first thing when they opened and spoke with Sasha (salesperson). I expressed to her I needed to get a queen bed frame that matched my existing dressers. She helped me for hours on and off the phone attempting to locate exactly what I was looking for showing me many different options. She set up different orders for me that I approved then changed my mind on. She never once seemed annoyed or bothered. I didnt up purchasing anything and expressed to her how sorry I was for taking so much of her time. She said her job is to provide great customer service and she didn’t mind at all. If you go into the Yorba Linda location she will do her best to make you happy.

Angel helped my wife and I. We searched allot of items and found exactly what we were looking for. Thank you,

Sasha was great. Very patient and answering all of our questions. We were able to get what we needed and ordered within a few days which is amazing during its the Christmas season.

Customer Service was great!

There are a lot of nice selection.

Our sales person Sher was very helpful And provided outstanding customer service.

Hallie is given good services

Sher was very kind and helpful to us! He was truly patient and accommodating.

Listened to our needs and found just what we needed.

prob my last time going to Ashleys… products are low quality and the service is not good at the store as well as the warehouse

Halle was amazing! Great attitude, very friendly, easy to work with and took the time to see different sectional configurations that would work for me! Once I made my decision I was confident I made the right choice!

Great shopping experience! Sasha is a pleasure to deal with as she is very pleasant and helpful!

(Translated by Google) Very friendly, good service and attention (Original) Muy amables bien servicio y atención

We went to this location to find a sofa and a recliner. I don't recall the gentleman's name, I believe it is Willmar or William. He went above and beyond to help us and although we didn't find what we were looking for and at the time frame we needed it. He tried his very best to make it happen. He even offered to find us a third-party delivery company or give us the info for the warehouse to pick it up. Sadly we couldn't do it. But we'll definitely recommend him and this location. Thank you for your time Willmar!

Wilmer is by far the best consultant ever! He is patient, kind and has the greatest design eye ever. He brought our dream to life all while showing us pieces within our price point. This was the easiest and most phenomenal experience. He deserves an award and a raise!!

Thank you so much Mr Kazem for all your help!

I bought a couch and reclining chair and also purchased the 5 year insurance plan that I was told covered everything, since I was paying $2,500 for it tried to make a claim and was told no it was not covered the leather furnature is pealing. This is not even 2 years old.

Service was friendly and professional.

Went to the Ashley store in our city to purchase another set of sheets for our son's bed. We were greeted as we entered the store by a smiling and helpful employee. The manager actually helped us with our purchase by checking to see what sheets we had originally purchased. It was a pleasant experience. Great store and employees.

Omid helped us through our mattress purchase and suggested pillows to compliment the mattress. Same day delivery for the mattress and box springs!(even on sunday)

Wilmer was an amazing help…always coming to Ashley’s for my next home purchase :)

I came in with my fiancé and Wilmer was very helpful and kind throughout the whole process

Aryan was wonderful . Very helpful and professional. 😃

Sales person was very helpful to what I was looking for and needed.

Awesome service Omid! Came in and got exactly what we wanted. No hassle.

Omid Navidi. Gave us great service today. We ended up purchasing a bedroom set. We are so exited to receive Thank you Omid for working with us!!

Sam is amazing! Highly recommend

Great experience! Raj and Omid were excellent. Got everything we needed and they made sure they provided as much information as possible for all of the items we were interested in. Got a great deal on everything as well. Will be coming back in the future!

Ben Le, sales representative is one of the best customer service representatives I’ve encountered. He helped me with a purchase earlier in the year and went above and beyond to help me and be sure that I was satisfied. I looked for him again for a recent purchase and he was phenomenal. If you’re looking to shop in the Yorba Linda store, look for Ben Le.

Mike the store manager in this store is horrible. He has zero customer service skills. He is rude and mean just because I was asking for a discount. I even tried to gently enlighten him about how his reaction came across and he was not receptive at all. I love this store and I hope I don’t come to shop when he is working again. I would give him a zero but that is not an option here.

Sher did an AWESOME job of helping with our recent purchase. He was very responsive and knew how to quickly answer our questions with no pressure!

Wilmer is amazing. Service was great in and out in 30 mins. My wife and I will definitely be back!

Awesome!!!!

Wilmer was the man on our visit to Ashley’s today! He was so kind and helpful. We are first time furniture shoppers, and he was so happy to answer every question we had for him! We are beyond excited for our new couch to arrive!

Friendly staff and good selection

Rick was extremely helpful, he made buying furniture for our new home fun and easy. We will definitely be back soon for more.

We came to Ashley Furniture because of a recent deal we got. We were quickly greeted by Yola which assisted us in choosing three separate mattress sets and other furniture. Raj also helped us a lot with the financing of everything . Very nice people and very welcoming atmosphere .

Very pleased with the customer service and quality. Bought a bedroom set a few years ago. Came back to buy furniture for our living room.

Omid was a great help in finding our couch! Would highly recommend coming into Ashley and asking for him!

Omid fast and kind service Thank you.

We were in the market for a mattress we came to Ashley Furniture Yoruba Linda greeted by Asher Ahmadyar, he was knowledgeable, informative and really helpful, he went beyond to find the perfect mattress we are supper happy with our purchase and recommend him to who ever is in need of furniture and for sure great MATTRESS

What a wonderful experience we had buying furniture for our kids, we were greeted by William , very knowledgeable, friendly and understanding of the style and design we wanted to create! The manager Raj very polite and friendly

Came to Ashleys furniture with my family for new bedroom sets for my kids and us. We were greeted by William very friendly and knowledgeable helped is color coordinate the furniture to our needs. Great experience. The manager Raj was also very helpful and friendly. Thank you guys for a great experience!

Omid &Raj they are best customer service ever at Ashley

Jaden was fantastic. So patient and helpful. She got me everything I needed. She made my experience worth the drive.

We were able to browse around the store. Any questions were answered. We bought a new couch.

Sher provided exceptional service!

We went to the store looking for a sofa and loveseat that we saw in a clearance at another store. The manager, Mike stepped up and made such a good deal, we couldn't say no, so we purchased a set. We will definitely go back to him for any other furniture. Great store!

Sam was an excellent sales person. She helped with my first time buying furniture. Will be returning. All the staff were amazing at this location

Sam provided the utmost customer service and is very knowledgeable with the products that Ashley offers. Sam is a rockstar!!

The salesperson Yola was incredible. Very knowledgeable, kind and professional. I definitely will recommend family and friends!

Very friendly. Large selection

Great service and great deals!

Sher was wonderful& Moverick

Ashley customer service was excellent!!! I had an insurance claim for damage on a couch I purchased a couple of years ago. The couch in question was out of circulation so they offered me a store credit. I was free to use the money as I saw fit. The manager, Agash, was super helpful and accommodating! I have bought several pieces of furniture from the store and will continue to do so!!

Omid was very helpful and great customer service and suggestions were on point.

The sales associates have horrible Shriner service. As soon as I showed them my gift cards their treated me horrible. The funny thing is that they are the ones that gave me the gift cards on a previous purchase and I returned to use them. Will never go back there again:

I met with Wilmer and I have to say he was awesome in helping me with my furniture shopping. He heard my needs and walked me through the areas I was interested in looking at while providing me additional ideas to my design. He answered all my questions and walked me through pricing and sales. I’m not into shopping but my experience with working with him was professional, easy and fun. I’m definitely coming back

Best Ashley’s furniture location out of all locations I have been to. Very helpful and straight to the point. They are understanding when it comes to what price range we are looking for, came here back in July when I got my first apartment and came back again for my father in laws new bed set. Will be coming back here for all my furniture needs in the future and recommend anybody that is out here in the OC area.

I have been here more than 3 times so far for bedroom living and kitchen. I love everything from here and the managers are so sweet and respectful and have courage to the customers opinion needs and price ranges! Definitely need to COME AND STOP BY! Definitely give good reviews to raj and mehrdad I believe are the names!

Absolutely the best service ever and a great deal. Thank you Raj and Nic!

Very nice coffee table 🌹

Sasha is wonderful! Raj is super. Just bought the Genoa sofa sleeper and ottoman in coconut! 🤙🏼

very amazing manager Raj and sales person jaden

Yb better

Thank you Ashley Furniture and our salesman Nik! We had a great experience and got a great deal on our living room set. We will definitely be coming back for any of our furniture needs in the future!

We had a great experience at Ashley! Our salesman Nik was friendly, knowledgeable and did not pressure us. He spent time with us, answered all of our questions and gave us different options. In the end he gave us a great deal and we will definitely be coming here in the future! Thank you Ashley Furniture!

Rick was very helpful

The manager is very helpful. I’m looking forward to the arrival of my new furniture!

Omid was very helpful. He gave us space to shop and was very attentive when we were ready.

Omid was very helpful, patient & just an all nice guy. Thank you

Again I would like to leave a note about excellent customer support received by Wilma Terran in regards to selecting some accessories such as throw pillows and an end table for the sectional sofa.

Good service

Fast and friendly…our sales rep Samantha was great! Thank you for working with us.

Omid was very helpful but not pushy. Perfect experience! We had certain size limitations and he was familiar with all of his inventory and found us the perfect livingroom set!

Mehrdad was very knowledgeable and helpful we purchased an entertainment centre and we are waiting for delivery after receiving the item I can tell how my experience was with Ashley!

Had a great experience shopping for a bedroom set and mattress. Nick was very knowledgeable and informative. He was patient with us as we asked many question.

Verinica is amazing Thx

Great experience at Ashley Yorba Linda store. Samantha ,Rick, and Rajj were very helpful, positive, and knowledgeable. I loved Samantha's suggestions. Very pleasant experience.

Salespeople are nearby to check on your search for furniture and answer any questions, but they keep their distance, giving you enough space and freedom to browse. Nice furniture and decor with plenty of inventory.

Veronica & Mike we’re very helpful

Ashley’s in Yorba Linda is your go to furniture store. Wilmer was knowledgeable and attentive during our visit. The store manager, Raja, was very helpful and patient. The store was neat and clean. They offer a good selection of furniture from living to dining and more.

Thanks to Sam I was able to find a great sectional for my new place.

Great service! Great price!

Rick is very helpful and friendly. Great selection and quality. I have been buying future from this store for 8 years.

Yola & Veronica were great and gave us the best customer service. Definitely would recommend asking for either one of them for a great experience!

Raj and Ben were great. Good customer service. Very helpful.

Great service today. If you need something nice and good quality this is the place. My saleswoman Veronica was wonderful she made my experience easy and stress free. The store manager Raj 1was friendly and helpful as well. I recommend this location.

Salesman was very knowledgeable and no pressure sales style. He took the time to show us everything and find the right combination for our budget.

Excelente service provided by Wilmer Teran !

It was a real pleasure working with Wilmer in helping us decide the best mattress for our family. He was very knowledgeable!

Yola and Ben were great! Customer service from start to finish got what we need in and out. Come shop this location and great selection of furniture

Omid was such a big help on helping us choose our furniture. Thank you

Omid helped us here, great experience to get furnitures!

Great service and affordable prices

We were so pleased with today’s service. Wilmer was so helpful and very attentive to our needs. We recommend him to anyone. Thanks again we can’t wait to receive our new furniture.

Thank you Wilmer Terán We appreciate your assistance with everything we was looking for our home 😊

We had a wonderful experience with Raj, store manager, Wilmer mattress specialist, Veronica and Sasha sales associates. They all went above and beyond what we ever expected. We highly recommend going to this Ashley store for a great experience.

Wilmer was absolutely awesome, helpful and very patient with us. He gave us lots of options and made us feel comfortable. We didn’t feel pressured which was really nice when making a purchase. I would highly recommend our friend Wilmer. He’s the best.

Rick was the most helpful Ashley employee we’ve had. Him and the whole team went above and beyond to help us make a previously stressful exchange, very easy. We’ll definitely be coming back for any future furniture purchases. Thank you Rick and Yorba Linda Ashley!!!

Walking in we were greeted kindly by Wilmer who helped us with our specific necessities ,gave us great suggestions and was a great help in making our purchase of our mattress and bed set

Ben is the best!!

Raj and Yola were so helpful.

Rick was great! Super helpful and patient throughout the whole process! Thank you!

Sasha was fantastic at helping me buy a mattress. She made it super easy and was more than helpful!

Wilmer excellent service

The sales consultant was super helpful getting my daughters furniture shipped out of state and finishing the appropriate mattress for her

Service was great! Let's hope the delivery will be too.

This Ashley's in Yorba Linda is the worst. They lied to try to get a sale and then we had a hard time getting the order canceled. I couldn't be more disappointed in a store then this one. Please be very careful buying from this store. It not all the Ashley's, we had a great experience with the one in AZ.

Rick Flynn is the best! Super informed and patient with my indecisiveness! Took the time to carry one chair from one dining set to compare it to another, worked with me for an exchange, over the top customer service!!! You will do yourself a deservice if you do not ask for him to handle your furniture needs at the Ashley store Yorba Linda.

What a great shopping experience! Samantha was so patient and took her time to help me with a complicated order. You're lucky to have such a knowledgeable salesperson!!

Yolanda was fantastic! She was very knowledgeable and was no pressure. I would definitely recommend asking for her the next time you are at Ashley's.

Beware. They’re totally okay with bait and switching finance terms. Requested 60 month financing and trusted that they are an honest company. Ended up that we signed for 12 month financing instead.

Sam was great! Amazing to work with. Will definitely come back to work with her. Thanks to the Manager Mike for the great customer service.

Great Shopping experience with Sam. She is awesome. Great suggestions from her. 100% Recommended.

Sam & Omid were very friendly and Jae was super helpful. I thank you

If I could I would have given 0 for the guy from the mattresses, a very rude, and unprofessional guy, because I was interested in a mattress of about 800 dollars and he kept insisting on showing me one of 9000 dollars and because I was not interested buy, he asked me to leave the store....in addition to this, he talked too much without understanding the client's need....specifically, I have worked in sales for 17 years, but I have never seen such an attitude towards a client,... I don't think this man has what he is looking for in this position to talk with the customers, that is, he was talking a lot and stupidly ... I do not recommend this store because of this individual ...

Ashley furniture West Covina is one of the BEST retail stores in the area. If you need furniture come here and ask for Robert Houston. He is genuinely dedicated to really help you figure out what you are looking for. Give him and Ashley furniture of West Covina a try. We were NOT disappointed.

Took care of me on my livingroom and dining set

Wilmer was amazing!!!

Sher was very helpful and accommodating. We are returning customers and go with Sher, he will take good care!

Very nice service Thank you

Wonderful location. Did not feel any pressure. Wilmer was very helpful and informative. Highly recommend.

Shasha is good

Shahs & Raj are good

Mehrdad was amazing with helping us out!! Great service, super friendly and kind!

Do not buy from here! First off, the prices are marked up. You can get them to drop the price by huge amounts. Item was delivered damaged. I told them it’s damaged and which time the delivery person took a photo of it and said it would be replaced. She had me sign for the items on her phone,but didn’t not display the fine print, which was emailed to me. In the email it says the items were delivered undamaged. Scam! I called them and was told tough, I accepted delivery. I told them I had not and even wrote down damaged. They again said tough. Do not buy from Ashly. They do not care about you. Lastly, once you place your order, the sales person will hand you a receipt which says you can’t sue on the back of it. It’s all done after the fact. Odd thing to put on a sales order. Good luck!

Nice sales person. Not pushy. Found the pieces I was interested in. I like shopping there.

Sam was very helpful and patient working out the specifics of our floor plan. Gave us great ideas and options.

Sam was knowledgeable, patient and helpful with our furniture purchase today. Definitely guided us from what we thought we wanted to what we really wanted. Started with a sectional and ended with a recliner leather purchase. We will be visiting her again for the great room purchase. Thanks so much Sam! See you soon.

Yola is great at product knowledge and very helpful

Wilmer is good.

Sasha was so helpful and kind! She is a great person and wonderful sales rep, come to her at Ashley in Yorba Linda, Ca!

Veronica Giles is the best! We’ve returned to the Yorba Linda location twice now to purchase furniture and have had a wonderful experience both times. We couldn’t be more pleased with the customer service. Veronica takes her time to show you your options and does a good job of analyzing what furniture will be most suitable for your home. We will be returning to this location for any future furniture needs! Thank you so much :)

Awesome service here. This is my second time coming to buy at this location. Mehrdad helped me this time and was very helpful. Was in and out quick and helped us getting what we needed.

Great cust

Sher, was super helpful, patient and gave us our space to make a decision. Great Job Sher

Wilmer was great! excellent customer service. Very knowledgeable!

We went to ashleys just to browse but Omid helped us out with a good deal we ended up getting a mattress and dining set. Thanks Omid!

Thank you Omid for your great service!!!

Great customer service.

Everyone was so helpful without being overbearing, which made my experience great. Tons of different options for beautiful, well-made furniture, and I found everything I was looking for

Fast and friendly service!

William at the yorba Linda store was super helpful. If I shop at Ashley’s again I would go to the store and ask for him directly.

My recent experience with Ashley’s customer service was extremely disappointing. Their shipping policy is unreasonable, charging exorbitant fees based on the price of the product. We paid over $5,000 for a mattress and for one item the shipping cost was around $300, despite being just 7 minutes away from the store. The $100 gift card they offered as compensation had limited usability (doesn’t work on sale items) and their staff treated us with suspicion when we tried to use it. Additionally, they inflated prices in-store and gave the false impression of offering exclusive discounts. To top it off, our items weren’t shipped after weeks of waiting. Overall, I strongly advise against choosing Ashley for fair treatment and reliable service.

High end show room, the store manager was friendly, sales persons very courteous, delivery men came in punctually and phone notifications was very professional.

(Translated by Google) Very good service thank you very much (Original) Muy buen servicio muchas gracias

Chain furniture store located behind the Costco @ Savi Ranch. I despite Ashley stores. The salespeople hang around and follow you everywhere. It's never a comfortable experience even though their mid-range furniture is generally reasonably priced for what they are. Be careful though, as some of their items are made completely of particle board or MDF. I've bought a bunch of stuff from their website to avoid their stores but delivery and quality control is poor so inspect and document EVERYTHING. If there's an issue, report it immediately and get BBB involved to speed up the process of an exchange or refund.

Samantha was phenomenal I can’t say enough I had never been to Ashley furniture in Yorba Linda was just getting some pricing and I walked out of there with what I wanted. Great service phenomenal price look her up please thank you Samantha.

Friendly, personable staff. Helpful with specific questions regarding space and taste. Knowledgeable about product and design.

My only concern is that I am being charged a $500.00 fee for delivering two recliner chairs and hauling away an existing couch/sofa a distance of 44 miles from your Colton Warehouse. This charge is from your third party delivery service. Is this normal ? This additional fee will certainly play an important deciding factor in any additional future purchases from Ashley.

I was very happy with the service we got in looking for a couch and love seat. Our salesman nick was very nice. He pointed us to where to look and left us to shop.

Mike, the store manager opened early for us! He and the salesmam Shay were great and worked very well with us!! We will defenitly be back!

Showed them they’re own online policy regarding price matching and they refused. I hate liars. If they cheat on their policy they will cheat on the furniture.

It was a nice visit was able to get what we wanted

Last week I purchased two complete beds from Ashley. I was helped by Rick at the store. He provided to me a professional review of all options on mattresses, headboards and frames. I was able to try multiple manufactures and various price ranges. After choosing the correct mattress and frame the process to schedule a delivery went smoothly. Although I received an item I didn't want, Rick at the store was most helpful to resolve my dilemma and personally made sure my satisfaction was met. I'd recommend Ashley (and Rick) to satisfy your home furnishing needs.

Highly recommend Ashley furniture. A great experience!

Omid, amazing sales associate! Professional, gave us our space to shop around, answered all our questions!

Over all are experience was great in the Monclair store. My only recommendation is to beware of the lighting. It can be very deceiving when matching furniture. We bought a new bedroom set frame with 2 dressers. Living room furniture, couch, love set, tv stand, dining set, and 2 barstool. We spent almost 7,000 in furniture. Everything was great until the furniture arrived and the barstools were not as expected, i didn't realize right away because at the time of the delivery, everything was wrapped up. I called the store and asked if I could exchange them. I was told no because they were already delivered. I was very disappointed. I was willing to take them back myself. In the long run, I'm stuck with them. They were only $ 140.00 of my order, but this upset me that we were not accommodating at all. enough to where i don't want to go back to get any additional furniture.

Ben does a great job. Helped out a lot.

Sam and Raj were very helpful and patient.

Veronica was very good at keeping notes as to what I liked in the store. When I returned the next day, my order was almost complete

By far my favorite Ashley’s Furniture. I just purchased my bedroom furniture from here. Loved working with Sam!

We are thankful for the good service we received at Ashley's and Sam was nice and helpful in meeting our needs.

Great deal and great service

Great customer service! They were able to assist in finding the best mattress for me and my daughter . Definitely coming back to this location for all of my furniture needs .

Omid was a great help today. My husband and I walked in today looking for a suitable bed frame for our new home. Omid greeted us at the door and showed us around, was very attentive to our wants and needs. We were able to find our dream bed frame and get a quick delivery this same week! Definitely recommend coming to this location and working with this gentleman, friendly and knowledgeable.

Most helpful, friendly and made sure to get what I needed.

Mood took great care of us. Recommend his services to anyone. Informative, helpful, but not pushy.

Went to get a new couch for my new apartment. Omid was very helpful and answered all of our questions.

Excellent service, Excellent delivery, Excellent, set up, Kind people.

Phong was absolutely the BEST sales associate we have ever worked with at Ashley!

What I enjoy in a salesperson is their ability to introduce themselves, perhaps highlight any specials, and/or direct you to what you’re looking for. Not hovering over you like a salivating dog, waiting for commission. We found our visit enjoyable, thanks to Omid. He even shared varieties in some of the pieces we saw, explained different finance options available, and explained the advantages and disadvantages of getting protection on select pieces. We’ll be back for other rooms later.

Asher was amazing and patient while we looked around. He also helped us find the perfect sofa and chairs!!! Thank you!!

Veronica was my salesperson, and she was great. I got what I was looking for and was very satisfied.

Beautiful displays and everyone is so helpful without you feeling overwhelmed. Thank you ! Love getting all my furniture needs from Ashley!

Horrible Horrible experience…I should’ve spent my money at Mathis Brothers I’ve never had issues there. I will be requesting a refund from this store.

Omid was an outstanding person with excellent customer service. Thank you so much for your service

Onus, made this smooth and painless! No hastle!

Very friendly staff. They also have great furniture and good price. Will definitely come back.

Sherahmad was so helpful and patient with me and answered all my questions.

Got a great deal. Sale person was awesome. Not cheap made all solid wood. Boe tie construction.

Sher was very helpful with my search of a console table.

Omid is wonderful to shop with. Thank you.

We recently purchased a sofa at the Yorba Linda location and it was a great experience. Sam was very helpful and she worked with us to find the perfect sofa for our needs. She was very knowledgeable and patient with us and we will definitely be repeat customers now because of her customer service. Thank you Sam!

Wilmer took excellent care of us. He was personable and knowledgable. Didn't push...just answered our questions and we were happy to give him our sale. George Inman

Sher was fantastic! Came in for a dining table. Left with table & cal king mattress!

Wilmer, was a great salesman. He took his times with us and explained all of our questions, especially with the bed we bought.

Omid he was great sale person he worked with me found everything that I wanted I'm so happy with the service I definitely would come back

Sher was really helpful with our purchase

Sam and Rick helped me out. Great service.

Omid was great