Ashley HomeStore Yorba Linda, CA

Good selection with nice sales reps. There is a nice no pressure atmosphere.

We bought a TempurPedic mattress and a couch. We paid for delivery for all items. We received only 2 pieces of our set. The remaining 2 pieces were at a warehouse... and were told we had to pick them up ourselves! We called the store in Anaheim Hills 3 times, and were told 3 times they would call us back, and never did! Terrible customer service in attempts to make this right.

Terrible customer service after they only delivered the sectional part of our couch and then said the earliest they can deliver the rest is in one week. We had also bought a TempurPedic bed as well so we did spend around $5,000 for terrible customer service.

Absolutely incompetent, fraudulent, and dishonest. These are just a few words that come to mind that describe the last 4 years that I've been dealing with this store. I purchased an overpriced $3K piece of garbage mattress made by Stearns and Foster in January 2016. It took me 3.5 years of regular phone calls and their multiple visits to my house for inspections to get them to finally admit the matress was defective and I was owed a refund. It took them 4 months to give me a partial refund of $2.4K. I am still missing $600 and am at my wit's end with the sheer incompetence of this store. I am embarrassed that I let myself get taken advantage of like this and do not want to fight with them anymore. I should have walked next door to Costco where the prices, furniture, and customer service are outstanding but instead I was lured in by the attractive financing and friendly sales people. Do not shop here under any circumstance. You will regret it when a problem comes up and no member of their "management" will talk to you. While there are many other shocking aspects of my dealings with them, I am simply too exhausted to write them all down and I hope this review is an adequate enough warning to any of their potential customers. Go to Costco, or even IKEA, but please do not shop here.

Ordered a new bedroom set that was 3 weeks late to arrive. Ended up being broken anyway so it took an additional couple of weeks to return and receive a new set. Very frustrating experience to say the least. Vowed to never shop here again but the store store attempted to compensate my misfortune by providing $550 in merchandise cards. Great! So I thought... I decided to give them one last chance to redeem themselves. I went in a few months later to order a new twin mattress that was $162 online and a mattress protector for $80. When the employee asked how I would like to pay, I broke out the merchandise cards. He said, “let me get my manager”. Here’s where it gets great. Manager(Alex) comes over and explains that the cards only apply to the full retail price of the item...in this case, the $162 mattress was $500 retail. What!? Smoke a mirrors. Save your time, go to another furniture store that actually carries their products in store. For me Ashley is down the street, but the convenience isn’t worth the time. I will literally drive out of my way to avoid giving them any of my business.

got what I wanted

Okay... I am late leaving this review, however, I never disappoint. I just have to say that I got a temperpedic and ergo base with it. Also a sectional for my apartment from Ashley furniture in Yorba Linda. I am a very picky Italian shopper and I drove them crazy. I am very pleased with my furniture and I got an awesome deal. The sales team went out of their way to please me and bent over backwards to give me a great price for it. So far I have had no problems and I hope that I don't. I must say that the sales manager Alex is a class act. Very professional and he followed everything through for me. I love him to death. Ben was a great sales guy and got me the best price and the original sales lady got the ball rolling along with Charles the manager. I must say it was a great experience and I do recommend this store especially on promotional holiday times. I was very skeptical at first but it turned out good and don't be afraid to ask for what you want.

I highly recommend meeting with Mike for all your needs. I was treated with respect and as a priority. Mike is an honest and professional associate and I appreciate how he addressed all my concerns and needs. Thank you Mike for making what seemed impossible possible!!!

I had the best experience with Gerry from start to finish. He provided the most personal excellent customer service. It took several trips to the showroom and text messages to Gerry with more questions than I would like to admit before I made my purchase. Gerry never made me feel rushed or pressured to make any purchase. He was always available to answer questions or meet with me to show me whatever I needed. When something wasn’t exactly priced how I wanted or the payment plan wasn’t structured how I wanted he made sure to get it done. Thanks again for everything Gerry. Make sure you ask for him for your purchasing needs.

I DO NOT recommend this store. purchsed bed sets, Sofa and love seat. Sofa and love seat is just ok. It looks modern and fabric seems durable, but I found chunky staples falling out from the bottom. My dog could chew it. Bed sets are terrible. when I was shopping at store, I asked to sales person whether bed set frames are solid wood or not and he said it is solid PINE wood. But it is Not!!!!! It is manufactured wood with vaneer. I noticed that dresser was also damaged so I requested exchange and It tooks over one month... After a month they brought new one and it is also defecive... Flat board at the bottom is not stapled.. so I have to wait another technician will come my house.. What a terrible quality, terrible service. I won't buy anything from Ashley furniture ever!!!! +I have 5 pictures but someone delete pictures repeatedly

**SEE YELP FOR TRUE AND HONEST REVIEWS** Such a horrible company to do business with. I would not recommend my worst enemy to set foot within a mile of any Ashley’s stores. All of the 5 star ad’s on this page are probably paid for or forged, and the 1 star reviews are actual upset customers. Long story short, we got sold a defective product and they did everything they could to try and brush us off. We fought tooth and nail, attempted to contact an impossible to reach customer service, and went in store numerous times. We went in one time requesting a refund or a replacement, and they had the balls to try to upsell us to something that was thousands of dollars more. After going through our bank to file a claim, ashleys finally caved in and got us a replacement after 4 months of them trying to brush us off. Avoid avoid avoid.

I always find what I’m looking for at Ashleys! The staff are great, welcoming and friendly! Angel went above and beyond to help me find what I exactly need. Also the manager Alex made sure I went home happy!

Pushy sales

They offer wide selection of furnitures and give good price deal.

For the last few years, I have been going to purchase company desks and office furniture from Ashley Yorba Linda. On site, I noticed that they didn’t have everything on display, but quickly was given some great shipping options that helped me get what I was looking for. I will be going back. Ask for Sher.

We got recommendation for Ashley furniture we went to yorba linda location we found what we need it we thank Sher Sells association who helped us find the best fit for our house and thank you charles the manager

I like Ashley furniture Yorba Linda store we were in need for a living room we went to this location friendly environment knowledgeable sales associate thank you Sher and Charles and Alix

What an awesome experience, I truly recommend Ashley Furniture Yoruba Linda location, friendly environment, helpful staff and huge selection of furniture, don’t forget when you go there ask for Sher knowledgeable sells associate. And thank you Charles the manager.