Ashley Store Hamden, CT

Shanice & Teilon were very explanatory about the furniture I purchased. Very pleasant and helpful. I enjoyed my buying experience very much, with lots of smiles and understanding. Neither one was pushy. I am very sure I am going to enjoy my purchases once received. 😃

Donnie was GREAT!!!! Very thorough in explanations and detail to customer desire.

Amazing experience, Molly helped us get the couch we wanted

Great experience working with the team! Very attentive and explained things well!

Molly was extremely helpful in helping me get my new apartment furnished!

I had an excellent experience with Ashley Furniture in Hamden from start to finish. Abdul, Manager Donnie and the entire sales team were professional, friendly, and incredibly helpful in guiding me to the perfect pieces without any pressure. The customer service representatives were responsive and kept me updated every step of the way, making the process smooth and stress-free. When it came to delivery, the delivery team was punctual, courteous, and careful with my furniture, ensuring everything was set up perfectly. Overall, this was a five-star experience all around. I highly recommend the Hamden Ashley Furniture location for anyone looking for quality furniture and top-notch service!

Great staff, wonderful manager. We had an awesome experience buying our sectional here.

Molly was amazing to work with, very helpful and knowledgeable!

I had a awesome experience picking out my bed with Abdul. He was very patient with me and answered all my questions.

Abdul was an absolutely amazing sales rep and was so informative and patient with us while we made our decisions! Delivery was on time and the movers were both very nice, clean and careful with our new couch! Ashley’s, we will be back!

Molly was AMAZING!!! She helped us plan out our coordination accessories without the feeling of any pressure whatsoever. Amazing service and quality products. Highly recommend!

My husband and I went looking for a new mattress and had the pleasure of having Keilan as our sales person and he was incredible! Not only was he extremely knowledgeable but he was patient and had us try out several different mattresses before we settled on one we really liked. He also helped us with getting some discounts and was was not pushy when we declined some of the extras. Overall, he made the whole process very enjoyable and we look forward to getting many good nights of sleep,and will refer folks to work with him at this location.

If I could give zero stars I would. Not due to the service I received from the sales associate Keilon who was amazing. The delivery crew showed up to my door this morning with my sofa and loveseat claiming it will not fit through my my apartment front door. I live on the 3rd floor and they did not attempt to come up to my apartment door to get the furniture in the door. How do you assume a standard sofa and loveseat can't fit through a front door and you didn't even come up to the floor to deliver it. After much back and forth I cancelled the order. Next time find delivery staff that aren't lazy and actually do their job. What it was is that they didn't want to deliver to the third floor absolutely no attempt to bring the furniture up

Had an amazing experience buying new furniture for my new apartment. Abdul was a fantastic sales manager and he helped me find exactly what I was looking for. Would highly recommend!

Abdul was fantastic and knowledgeable. He was not pushy at all and helped us tremendously when we came in to purchase a new couch for our space. The store was clean, well set-up and had everything we needed to help with our purchase. Highly recommend!

Shanice was amazing. She was able to accommodate us without problem with all our request. We love it

First time visiting the Hamden, CT store. Was warmly greeted by store manager Donny and assisted by Abdul, who provided us with a comfortable no pressure experience. He was very attentive, patient and answered all our questions. Abdul worked within our budget to allow us to purchase the living room set we decided upon and was able to even get us better pricing after conferring with store manager Donny. Customer service experience was great with both Abdul and Donny.

Beautiful furniture , quality and looks even better in the home, delivery guys moved it in with ease , efficiently and were very pleasant..it was a very hot day I gave them fresh watermelon they deserve it.. they also wore the shoe covers I bought for them they were very nice

Great experience

Great experience! Abdul was amazing! He was friendly, professional, and worked with my budget. The plan was to browse that day but I left there with a new bed and mattress for a great deal that I couldn’t pass up!

Now that my problem was resolved with the credit bureau, I can leave my highly dissatisfied review. In early May, I stopped in to look at some furniture for our new home. I ended up working with the VP of sales, who was extremely sales aggressive and made me feel awkward & extremely uncomfortable. I assured him I did not need help I was there to browse, so he handed me off to another shorter gentleman, unfortunately I do not remember his name, the only thing I can remember him saying was that he was from New York. He offered to see how much i’d be qualified for upon pre approval. There were signs everywhere in store & online stressing the fact no credit will be affected with the pre approval process. He handed me his iPad in the living room section and said I had up to 10K per their financial services (Synchrony Bank). I assured him I will NOT be financing anything, we preferred to pay in cash. I did not see anything I loved and walked out. A week later I got notifications from my financial apps saying there was a $10,000 line of credit opened for Synchrony Bank from their Ashley Store partner in Hamden, CT. I was absolutely irate. Upon an unsuccessful phone interaction with Christina in the corporate customer advocate and escalation department, I was told that none of their stores have an actual local phone number. She offered to page the store on her end and hope someone would answer…they never did. Christina said each store is franchised, the only was to communicate this matter would be to physically enter the store and attempt to speak with management. I have been a sales manager for the last 13 years, and this made absolutely zero sense to me, so much that I actually laughed. I got nowhere with her, but genuinely thanked her because she did what she could. I was able to keep my cool with all of this because I can easily and promptly fix this by getting the credit bureaus involved. So I did. About a month later, I received (see attached) a letter of correspondence from the Synchrony Bank Fraud Solutions Team. I am disgusted that I had to experience this awful sales tactic, and hope the general public reads this and avoids any of their locations. I’m not one to gate keep my credit scores and fortunately this was such a small hit, but I was furious at the intent this team had with me. I have moved on from this but I felt it was necessary to share.

Great experience from Salesforce to Delivery Drivers!!

I would like to thank Dealex for assisting us with picking out and purchasing our new living room furniture. He gave us options, was not pushy, and was a pleasure to work with. We had such a good experience, my husband also bought a loveseat for his man cave. We would definitely go back to the Ashley Store in Hamden, and would request Dealex to make our next purchase.

We got an excellent set of furniture at 0% interest for five years! It's great, and Dealex, our salesman, was particularly helpful. It's worth your time!

Always get the best customer service from this team. Especially Dealex who helps us get furniture when we first moved and every time after. The furniture is the best!

A bunch of scammers. Offered me a pre approval ended up with a 10k credit card. THAT I DID NOT NEED. Do not fall for the pre approval unless you plan to buy your furniture from them!!!!

Very good experience. Delivery was on time and everything else perfectly.Delivery was on time and everything was great

The delivery people were excellent they came in cut everything out the box put it together boxed up all the excess stuff the trash and took it with them they were so professional and pleasant very good they deserve 10 Stars if I could have gave it to them I will be referring people to Ashley's in the future.

I bought two dressers for my granddaughter and my grandson to be I love the quality of the dressers the price was fair and the payments was fair the service was excellent I would recommend anyone to shop at Ashley's it's a great furniture store to shop at

Customer service was really good however, please be mindful with pricing.. I definitely overpaid. The in store price is more expensive than online. They even charge more in the store for the 5 year protection. They offered a 20% discount for MLK but it’s not really a discount when they hike up the price.. So make sure you’re checking the online price while in the store with a rep so they can price match.. doing business here cost me additional money and I’m not okay with that! I should’ve stuck with Raymour and Flanigan

Very attentive staff, catering to your needs.

Ashley’s has great customer service and the salesman gave me multiple examples of the items I was shopping for. I am happy with my end decision.

Thank you to very hard working staff (Abdul and Erin) at Ashley's They were able to get my daughter a loft bed and mattress for her son and her sleigh bed and mattress for a very reasonable cost They worked with us to get us the best price within are price range. Never once pushing us towards the most expensive furniture but to what we could afford without compromising comfort. HIGHLY RECOMMEND Ashley's store in Hamden I just wanted add, that delivery team were AWESOME. Polite, neat and just awesome all the away around!!!!

Very good, helpful employees

Wonderful working with Mr Abdul it was a pleasure

Just one visit and you’ll see they’re the best. Donnie the sales manager is phenomenal!!

Oh my goodness if I could give every star in space I would! 😂 Justis was AMAZING!! I have been dealing with Ashley’s for sooo long, from sales people lying just to get me to purchase something to me just simply being super indecisive & being pressured to just buy even though I didn’t love it, I’ve purchased 4 sectionals and changed my mind each time.. it’s been such a hassle. However, I walked into the Milford location today and Justis walked up & I feel like me and my best friend did his shift with him 😂 he sat down with us and made us comfortable, he didn’t try to get us to purchase something we didn’t want & he held conversations with us about real life instead of conversations all about furniture & that made me trust him. I’ve been so stressed with finding the perfect couch & he managed to get my mind off of that for a little (even though we were sitting on the couch I was indecisive about most lol) every single couch I was interested in, he literally got comfortable & sat on them with me and my best friend instead of standing above us. (He also asked did I mind if he sat next to me prior to sitting down which I heavily respected, it be the little things you know?) it was as if we were all in my house already just having family time or something 😂 he was so calm and honestly, it was as if we knew him forever! He was so knowledgeable and honest. He didn’t lie just to get me to purchase furniture. He was so cool, calm & collected. I wish I could refer everyone in the whole wide world who’s looking for furniture to him lol He was just that FREAKING AWESOMMMMEEE!!! Thank you so much Justis!!

We had such a great experience at Ashely! Our rep, Erin, was incredible!! She was so patient, kind and helpful. Sales manager, Donnie, was also great. We purchased a couch we absolutely love and we cannot wait for it to be delivered!!

Went to Ashley’s today. Just looking left very satisfied thanks to my sells msn Abdul he was very friendly and helpful.

Best customer service satisfied customer always Erin thank you so much for everything Hamden ct

The sales associate Abdul was a pleasure and very helpful when deciding to purchase our forever mattress and we decided to buy a bed frame also and we couldn't neat the price but his knowledge of helping us was remarkable definitely will refer a friend....

Great customer service! We walked in, were greeted, told Derrick what we were looking for and then browsed. Derrick came back to check if we had any questions and then we bought our dining set. We felt no pressure to purchase anything. We’ll be back!

Erin and her manager Donny were amazing! They spent over 3 hours with me selecting furniture and working out great deals for furniture for my new home and I am a happy customer! The furniture I chose was durable and ready to ship which was a plus considering everything online was a longer wait and delivery time. Extremely happy with my service and the team today. Thank you!

placed a order and for furniture and for unforeseen reasons had to cancel it. the Hamden CT store had no phone number so got directed to a new jersey number where someone places you on hold and calls the store for you but cannot give the store number. Still trying to cancel my order, waiting for a call back. If I don't get a call by the afternoon I'll have to drive to the Hamden store!

I love this furniture store I got the living room set I wanted the staff was very nice and helpful ☺️ I love it thanks

Great staff

We came here looking for a couch and were greeted at the door by Dealex. He was very patient and saw the vision we needed for our home. Dealex is the best!!!! We had an amazing experience especially since we went to raymour and flanigan and had a horrible experience. So all thanks to Ashley’s and Dealex.

After having big problems with Ashleys on line!!! And several attempts to fix it. Finally went to Ashelys in Hamden. Everything worked out great!!! Customer service was great, not pressured, allowed to look and all questions answered. Ashelys on line needs to take lessons from the store in hamden on how to help their customers!!! I will be back to purchase more from the hamden store!!!

Dealex provided great service to us at Ashley furniture in Hamden. He was very patient and knowledgeable on types of furniture that we needed for our family room. Thanks again for your outstanding service

This was a ridiculous experience and one I'll never do again. I went to these guys to buy furniture for a new home. I wound up buying furniture for the master bedroom and dining room, which was all I could buy from them because we were continually told items weren't in stock. Six weeks later and several calls made, we still didn't have the furniture. I even left a message for the manager, who never called back. I finally made a call and wasn't all that nice, which lead to them actually putting the manager on the line. I don't remember his name, but he did work to get the problem corrected and I received the furniture today. So, whoever that was, thank you. On the flip side, I shouldn't have had to make several calls, shouldn't of had to wait 6 weeks with zero communication from the store, and shouldn't have had to finally call the store ranting and raving to finally get the manager on the line. If there was a problem with stock, the store should have properly communicated with me. We received no calls, at all. They took our money and just disappeared until I made enough noise. As a comparison, we went to Raymour & Flannigans the same day we were at Ashley's and the experience was remarkably different. We bought two rooms there as well and 7 days later, all the furniture we purchase was delivered and they communicated with us as things progressed. I certainly will never go back to Ashley's because buying furniture shouldn't quite frankly be a stressful experience. That said, I do want to thank the manager of the store again. It would have been better if he actually returned my call the first time, but I do appreciate him hearing me out and finally getting the situation resolved so my family and I can actually sleep at the new house.

I recently shopped at Ashley’s Furniture and had an excellent experience thanks to Keilon. He was incredibly relatable, patient, and understanding, making us feel comfortable throughout the process. Keilon took the time to listen to my needs and answered all my questions without any pressure. His genuine care helped me find the perfect pieces for my home. If you’re looking for furniture, I highly recommend visiting Ashley’s and asking for Keilon!

I purchased a king size bed set with the mattress, my experience with Ashley and D’Alex was very pleasant. Ashley and D’Alex were extremely helpful and patient lol, as I’m a very particular person. I look forward to doing business with them again in the near future, at the Hamden location.

It’s amazing business with this location Usually ask for moe he get always amazing deal

We had a wonderful experience everyone was very nice. Dealex is the best I’m sure everyone else is great also.

Marcel & Dealex Excellent Customer Service they offer us Different options to our satisfaction very grateful!

Staff was extremely friendly, fun and helpful. I would not hesitate to buy from this location again.

Dealer is the best!! Go see him. This store’s customer service is top notch.

Back in June, I was looking for a new set of dining chairs, and Ashley's was the only place that had a combination of comfort, modern style, and affordability. I worked with Dealex, and he never pressured me throughout the process. In fact, he made sure I had all of the information I needed before I left, then encouraged me to take the time to think things over, which made me feel even more comfortable. The next day, I came back and purchased six chairs, and I've been incredibly happy with my purchase!

My mom and I had a great time shopping here. We were able to buy many furnitures with a great price for our new apartment. The staff were friendly and helpful during our time there. Dealex rocks!!

We had the most amazing experience with our sales rep Erin! She was so friendly, and after we left with thoughts just to think about it, Erin followed up with a phone call three days later. I have never experienced a Furniture sales person following up with a call and I'm so glad she did. We ended up purchasing more than our original thoughts and her follow-through was excellent. I will be going back to Erin for all future furniture needs. Our couch set is absolutely stunning.

Keilon is the best. Very helpful

We were greeted and assisted by Erin who was professional and courteous to our needs. She was extremely patient and kind. My dad loves his new chair! Thank you Erin!

keilon is THE MAN!!!! very very helpful with our couch purchase AND his boss gave us a free blanket!! we really hope we run into him again!

I loved decorating my new home with Ashleys furniture! Dealex was awesome to work with. He was super knowledgeable and professional. The manager Ashley was so sweet. Highly recommend Ashleys in Hamden.

Overall, the experience was decent. The furniture is solid, but the prices online were notably LOWER than in store. The store associate matched the price online, but if I had not done the research myself, I would have paid hundreds of dollars more. So, CHECK THE PRICES ONLINE before you buy anything in the store.

I walked inside of Ashley, a young women approached my mom and me as if she saw us walking in. She greeted us with a smile and we begin talking, she asked if we were looking for any thing particular. I begin to shared what I was looking for and she walked with us through out the store, selecting our items. She was friendly, kind and very helpful to my needs. Thank you Erin in the Hamden office. 🎊🎉

Had an awesome experience working with Dealex! He was extremely helpful and a pleasure to work with. He made the stressful process of finding and buying a couch an enjoyable experience. 10/10 recommend coming here!!

We happened to stop by at this location for a quick look and ended up purchasing a fireplace. Dealex was very friendly, helpful, and patient. He explained everything and made sure we had a smooth experience.

I had such a good experience! Dealex greeted us at the door and was so kind and helpful! We’re relocating to another state so we couldn’t purchase from that store but he went above and beyond to show us around anyway! He is worth taking the time to ask for when you go in! He’s very knowledgeable and will take great care of you!

Go see Marcel! He was knowledgeable and friendly. Location recommended.

Great service great furniture

The staff is so friendly and helpful!! And the whole process was very easy and simple. Hooray!

DeAlex is AMAZING! I’ve never had a person be so patient and kind that catered to my families needs and wasn’t just looking for the sale. I will always come back to Ashley just for him.

What a wonderful group of employees at this store. Everyone was incredibly helpful, kind, patient, and resourceful. I can't say enough about Dealex, Keilon, and Derrick all of whom impacted the experiences my mother and I had at the Hamden store. I would go back here in a second for any furniture purchase I need to make. Thanks again to the whole team!

Erin was great. Couch didn’t fit and she was able to waive a redelivery fee.

Dealex was so easy to work with. I just needed a new pillow but not a cheap one. He explained the cooling materials and had me test a couple to make sure my head and neck were properly aligned. I’m looking forward to a good nights rest.

Dealex is the best!!

Had an all around great experience! Came in looking for a bed frame and Marcel Simmons helped me find EXACTLY what I was looking for! Will definitely be returning for future purchases

Very happy with our experience. Great staff. Marcel was genuinely friendly & very informative! We will definitely buy again from this store.

Dealex is the guy to see. We bought a dining room set and a sectional for our new house and he made the sale smooth and enjoyable for us- he price matched, stayed up to date with us on details during the waiting period, and made sure everything was good after the delivery was complete. He’s a great guy all around!

Marcel Simmons was amazing! My husband and I sat on every couch in the store. We weren’t sure what we wanted and he let us take our time and answered all of our questions. I picked one set and changed my mind right before paying. Cooksey stepped in to help and they were both great. Not even the least bit upset about my mind changing. Had a bit of a problem with computer so Keilon jumped in and made it all happen. These three salesmen were wonderful, patient and fun. Won’t hesitate to go back!

What a beautiful store! So many pieces and options to choose from. Keelon aka KJ was amazing and was very patient with me while hunting for the perfect pieces! You have to go see him! Great experience and I recommend this store!

I went into Ashley's just to see if they had any bookcases and walked out with a brand new bedroom set! Thanks, Dealex and Coolesey for your awesome service! I will be back for the couch and love seat..lol

From Vicky and Justus Ashley Hamden is the best !! Talk of Dealex this guy is gifted, patient, professional, friendly ,informed,caring,ethical and AMAZING I can’t describe enough how he really helped me and my boyfriend get the furniture, we had an issue with the order on another store but he worked tirelessly to ensure that we get sorted SAME DAY he is super AWESOME, he went out of his way to make sure we got what we needed, he is exceptional , Erin ❤️was equally amazing and so helpful they are a perfect team . She made sure that we got everything right ,comfortable and we get what needed, the entire staff is wonderful.Cookscey I don’t if spelled the name right he is the best work ethics are dope. The lady at the reception desk is beautiful and very knowledgeable and professional. Thank you very much team Ashley Hamden you guys rock. I wish I could give more than 5 stars. I would recommend this store any day anytime. Dealex ❤️God bless ❤️❤️❤️❤️❤️ you are amazing

DeAlex and Erin did great job helping us today and i am just greatful to have gotten to work with them. Thank you so much. Your help is highly appreciated. Thank you again !!

All the Salespeople are exceptional, especially DeAlex (who can speak both English & Spanish fluently) and Keilon . I have bought over a dozen items here and the staff and delivery crews are extremely professional. I would recommend this establishment in Hamden without reservations.

If you’re buying furniture be sure to go see Keilon at Ashley in Hamden. Best salesman ever, very helpful and informative!!!

Outstanding service Marcel and Dealex were very helpful. Very satisfied with the purchase.

I went to this ashley and the experience was great, DeAlex and Cooksey were there with me all the time to help with price and solution, they are very kind and try actually to help you, not only try to sell, really the best guys

Had a great experience shopping here and the salesperson Dealex was patient and helpful, highly recommend him .

Went into this amazing furniture store on Monday 5/20 with not a clue of what I was looking for ... the moment me and my husband stepped in the door this young man by the name of keilon came over to introduce himself as the sales person who can help us figure out what we were looking for.. and when I tell you this young man know is job well... he was professional courtesy respectful .. meaning this young man Is an earth angel disgusted as a sales person our experience here in this store was so amazing it didn't seem real the whole staff was great .. but keilon was our go to guy he really helped us make our vision of what we wanted come true he didn't rush us nor did he direct us to things we didn't want or push us to buy anything we didn't want to he went above and beyond to help us.. the customer service he gave was phenomenal 👏🏾 you don't find customer service like this very often and it's so appreciated when you do... so if your looking for reasonable priced furniture and phenomenal customer service this is the place to go.. and when you go I hope you get to meet keilon.... thank you for a wonderful experience.. we will be back..

This was an amazing efficient process here at Ashley’s. The sales team (Romi, DeAlex, Derrick and Keilon) were very professional and informative. Erin and Marcel were very good at making us and our kids feel welcomed! Great hospitality and sales skills for this young team! We weren’t pressured into buying anything but giving full attention and allowed to create the perfect pieces! I recommend Ashley’s for buying the perfect furniture pieces for your home. I plan to be a reoccurring customer! Thank you for this excellent experience!

The young employee named dealex was very helpful, knowledgeable, pleasant, took his time, understanding, looked for the best offers, and provided a large selection of wanted items, was comfortable to shop with

Dealex is the best ❤️

Marcel and DeAlex were awesome. The entire staff was very professional and showed great teamwork. My wife and my experience was amazing and highly recommend. Great job Marcel!!

We had an excellent experience here, the staff were very welcoming. Buying a couch from here was so easy, from walking in the door all the way to delivery.

Great staff and great prices. Got our furniture in less then 5 days new

I'd like to give a shout out to Erin for helping me out!

The customer service is great! I was able to get all my questions answered and was able to test out some furniture and beds. I joked with this one women named Ashley, I think she’s the manager. How nice to have a store named after you!

This was one of the nicest Ashley stores I’ve ever been to. Everyone was very nice and helped a lot. If you’re looking to buy furniture I’d definitely recommend this particular Ashley. The staff were very helpful and helped me get the perfect dining room set I was looking for. You also can’t beat the prices! Loved shopping here.

The store manager is literally one of the greatest I could have came across, and couldn’t have had better help

Wonderful customer service

Great workers and clean store overall!!!

Amazing customer service!

Amazing customer service !!!! Extremely patient and helpful

Customer service is TOP NOTCH! Couches are not bad either.

I was looking for a reclining seat, lift chair for my mother-in-law and a loveseat that pulled out to a bed and I had a very good saleswoman. Her name was Erin and she helped me out a lot. I had a budget that I had and she was able to find me two beautiful pieces there for a good price, I would definitely go back to the store once I am looking for myself for a living room set.

The store is beautiful and clean, the layout is well thought out and the employees are very personable & helpful. Erin helped me pick out a mattress and she is wonderful! Highly recommend!

Great store!

Amazing and attentive staff. Very informative.

5 weeks ago I went to Ashley Showroom in Hamden CT. Since then my experience with Ashley Furniture has been the worst nightmare. I have patiently waited 5 weeks for them to repair a sofa that arrived defective because Ashley Furniture's motto is when their furniture leaves the warehouse it cannot be returned. They didn't tell me that when I was in the showroom!!! And the days have passed and so far they have not given me any solution. Tired of their excuses, texts, and poorly trained CUSTOMER SERVICE, the only thing they know how to say is (We understand your frustration but unfortunately blah, blah, blah) I have heard the same line over, over and over. My last conversation CSR repeated the word UNFORTUNATELY 7 times in less than 5 min. My advice is that if you have an experience like mine, be patient because UNFORTUNATELY, you will not have any solution. If this is your first time shopping at Ashley Furniture, I hope your experience is better than mine!

Terrible customer service. Had to order my furniture 3 separate times due to poor communication between the Ashley furniture store and Acima leasing company. The regional managers assured me my order would arrive in a timely fashion only to have someone call me up to say the order was canceled and had to be reordered. This back and forth went on a while month. In the end, I still have no furniture and will never do business with the company again.

Great place to buy home furniture. Store layout is beautifully done. Prices are reasonably better compared to other stores. I must say store associate Veede was just exceptional. She was knowledgeable and charming! 5 stars for this location

Price very ridiculous compared with other places

Great experience and Dealex ( our trusted advisor)was so patient and helpful. He didn’t make us feel pressured or rushed, took time and showed us everything. 2 rooms down.

This store opened one week ago. The layout and design is attractive. The furniture appears to be good quality. And the salesmen were awesome. We weren’t actually in the market for purchasing anything but we did find a beautiful dining table. Dealex greeted us at the door. He was a young salesman that will be successful in his career. He’s knowledgeable about the furniture, has a great personality, well spoke and not overpowering.

Excited to have this store in our neighborhood! Super friendly and personable staff. Great furniture options. A+