Ashley Store & Outlet Milford, CT

We had a very good experience at Ashley when my daughter and I went shopping for bedroom/living room furniture. Shae helped out go through our options and she was great!! Furniture was delivered, as scheduled, and I was very happy. After a short time I noticed an issue with the power recliner and, to date, no matter what I’ve done I cannot get someone out to look at it. Shae told me I’d have worry free coverage for 5 years, which I paid for. So I am very frustrated and disappointed with Ashley customer service. I don’t think I’d shop there again unfortunately. I tried responding to you at the email you provided and received this undeliverable response. Let me know what I need to do.

Terrible experience, store was filthy, asked them not to do any sort of credit check and they still did, stay away

The sales person and the delivery people were wonderful! The salesperson helped me to find exactly what I needed and the delivery staff did a great job of placing the furniture and putting it together I would highly recommend Ashley !!

Disappointed with the experience. We were misled about the delivery time — the salesperson overpromised and didn’t deliver. After being bounced around and spending over an hour trying to resolve the issue, we ultimately had to cancel the order. Be cautious and double-check everything they promise.

We recently stopped in Ashley to find furniture for our new home. We were lucky enough to be set up with Derrick. He did a great job of catching on to our taste and helping us find pieces within our ideal price range. At no point did we feel like we were being upsold on anything and he was very honest and helpful every step of the way. We were so appreciative of all his help

I recently moved into my first apartment, and I can say with certainly I will never buy from Ashley Furniture again. I shopped in store last month and told the rep I was moving into a second floor apartment in an older home with a narrow stairwell. The doorways measure 32” and I needed to find something inexpensive that would fit up the stairs. I saved for MONTHS to be able to purchase something in-person versus risking it with Amazon or Wayfair. I purchased a sofa chaise from the outlet that my rep guaranteed would fit, since it comes in 2 pieces. Before I paid for it, I asked if there were any non-refundable fees and he informed me of a $99 re-delivery fee if I miss the delivery window, which is reflected on my order confirmation. He speedily clicked through a bunch of screens, not saying anything, and scanned my card. That was it. He said he would text me the confirmation, he never did. He said I would receive the confirmation via email, it went to spam. The deliverymen came and the sofa would not fit up the stairs despite the opinion of the sales rep. I didn’t sign for the furniture and they took it back to the warehouse. I called to get a refund and was told the sofa is refundable but not the delivery fee. There is no sofa in my apartment. Why am I expected to pay a delivery fee for a sofa I don’t own? I called customer service for a refund and was told there is a $139 non-refundable delivery fee. I told them my order confirmation only lists the $99 re-delivery fee, so the agent told me this store would call me within a few hours to clear it up. The store never called me. There is no note about a non-refundable delivery fee on my confirmation (that I had to search for in spam because the rep never followed up)! I saved for this sofa for months and now can’t even get the money back. I’m expecting a full refund, including delivery, for the couch I do not own. Ashley, please do respectable business. This is the worst experience I could have as a new apartment renter.

I recently bought a bed set at Ashley’s in Milford and Jesse, who helped me was not only professional but knowledgeable I couldn’t of asked for a better person to assist me in the purchase. He also provided me with a text number because I had additional questions which she answered immediately after hours he is really a gem.

Extremely attentive sales people and management team, I’d go to ashley 10/10 times for any of my future furniture needs

(Translated by Google) Excellent service, thanks Derek (Original) Excelente servicio, gracias Derek

We are very very happy with Ashley’s !!! Great quality and comfort and price !! Thank you Ashley’s !!! Sam Thank you for everything!! Outstanding in helping us !!!

My grandmother is 87 years old she was talked into buying things she did not want because she returned a brand new couch and was told if she didn't use the $800 dollar credit that day she would lose her money which is ridiculous so she get a couple of items and a lamp which starts to smoke after about a week so they exchange for another but dame manufacturer and this one just doesn't work so I call 3 time finally the rep Jacqueline from the Milford store tells me her manager Daniel said she's stuck with the purchase and she can call shortly she wants about it she lucky they replaced it to begin with which shocked me because this defective item came from your store and it happened 2 times less than a month apart but this store is very unprofessional after you spend your money and they manipulate you into spending a bunch of money with promises they don't keep and then they are rude to you when you try to resolve the issue this is a lady in her 80s I am livid but karma has a way of coming around be careful who you screw over because you never know who your dealing with DANIEL

excellent service

I love furniture!

Can't wait for the new couch. Great C. S. as well.

recently went in looking for a couch and Justis was so lovely and very patient/helpful! HIGHLY recommend asking for him when you visit

Molly was so helpful and nice. Backstory.. I went to the store a year ago and met her but the item I wanted was not available. Forward a year later, I walked in and she immediately recognized me, and had the order saved from prior encounter. Needless to say the item was now available and I purchased it, Molly was so helpful and friendly throughout the entire process.

Terence was excellent, he helped us find the best mattress!! He made the experience easy and fun!!

HORRIBLE STAY AWAY

We are excited about our recent couch purchase at Ashley’s. The store was clean and we did not feel pressured to purchase anything when we first walked in the door. We worked with Shae. She was professional and courteous, worked within our budget, and was able to answer any question we had about the store products. The couch is super cozy, perfect for movie nights. 🍿 🎥

My experience in the Ashley's in Milford was good. I went in with a problem from another store and they took the time to find a solution for me. I would shop there again.

Great service. Fast delivery. Great delivery service.

What started as a very positive shopping experience ended up being an extremely disappointing experience upon delivery of the furniture. We ordered 7 pieces of furniture, 4 of which arrived damaged or stained. After having spent thousands of dollars on this furniture, we expected more out of the quality. We’ve been expecting a phone call from the store manager but never ended up hearing back. While we do love the pieces we ended up getting, it was a frustrating experience and we’ll likely look elsewhere for furniture in the future. We had an absolutely fantastic experience working with Shae at Ashley while purchasing furniture for our new home. From the moment we walked in, she made us feel welcome and truly understood our needs. She was incredibly patient, knowledgeable, and kind, taking the time to answer all of our questions and guide us through the process with ease. Shae’s expertise and attention to detail gave us complete confidence in our choices, and we trusted her every step of the way. She went above and beyond to ensure we were happy, even offering to make herself available if we needed anything at all after our purchase. That level of dedication and customer care is rare, and we are so grateful! Thanks to Shae, we found exactly what we were looking for, and we’ll definitely be back in the future. If you’re shopping at Ashley, we highly recommend requesting to work with her—you won’t be disappointed!

I’m extremely satisfied! Everything is organized, from the store until delivery. The tv stand with fireplace is great! Good Quality as well.

They had a great delivery and amazing service. I definitely will be ordering again.

Justis at Ashley was the best!! He was so helpful, really knowledgeable and made our shopping experience efficient, easy and enjoyable. I highly recommend asking for Justis upon entry to get the best deal and experience at Ashley!!! Thank you Justis.

I love love love my new sectional! Everything went perfectly with the delivery team also!

Nice sales

I had an amazing experience buying a couch with Nyasha! She was incredibly helpful, and her manager was fantastic too. I ended up purchasing a dining set as well, thanks to their great service. I’m already looking forward to coming back for my new mattress soon!

Found exactly what I wanted and they refused to sell it to me And kept trying to get me to settle for less at twice the price I refuse to settle for less Get me the McClelland oversized recliner I refuse to settle for less

BEWARE: store will ACTUALLY open a credit card under your name after a “soft pull” to check if you can finance something. This was done to me, without confirming if I was actually going to buy something. Now I have a HARD PULL on my credit & an actual Credit Card from Ashley’s, which I did NOT ask for, nor was I asked if I wanted or told I was receiving this card. BE CAREFUL IN HERE.

I rarely do reviews but this experience merits one. Dan, the salesman, was great and made me feel comfortable during the buying process. But the delivery experience has been a nightmare. Almost a month later and my furniture was not delivered. Then cancelling the order and asking for a refund has been its own hassle. There is a lack of quality between their in store and delivery service.

They offer great affordable options, and Abdul, who assisted us, was absolutely exceptional. His help made our experience even better. Highly recommend!

I’m officially done with Ashley’s! I bought a couch about four years ago, and let me tell you, it was a saga. It took six months to arrive, and then just a couple of months later, one of the pieces broke. I thought I was smart for getting insurance, but when the tech came out, he basically said, “Sorry, not covered.” So, I ended up tossing that piece because it was completely sunk in. Fast forward to my recent experience I decided to give Ashley’s another shot and ordered a whole bedroom set: a bed, two nightstands, and two dressers, timed perfectly for our move in day. A day before delivery, I get a call saying the nightstands won’t make it. Okay, fine, I can deal with that. But then, on delivery day, I find out that both dressers are broken! I had to refuse them, and now I’m being told that everything else won’t arrive for over two weeks. This whole experience has been such a hassle, and honestly, I wouldn’t recommend Ashley’s to anyone. Save yourself the headache!

Exceptional furniture buying experience at the Ashley furniture and outlet store in Milford, CT. I was assisted in my buying experience by Shaelynn Thompson and her knowledge of the merchandise and attention to details addressing my specific needs were spot on. Shae showed me several sofas that were in line with my stated criteria and then suggested I take some time to browse and was very helpful in answering all the myriad of questions I had from fabric care and color choices to financing options.. When I made my choice, Shae and her manager worked together to give me the best possible deal. And during the purchase process, Shae was professional and efficient in navigating technical issues with ease. So if you want quality furniture and 5-star customer service, check out Ashley Furniture + Outlet in Milford, CT and ask for Shae! She makes the buying process simple and enjoyable.

Low quality product. Annoying sales people. Avoid

I am very happy with the service provided. Derrick helped me pick out a piece of furniture that I absolutely adore. The delivery people were very quick and professional. All in all, thank you for a great experience!!!

I cannot speak highly enough about Shae. She was sweet and knowledgeable, and she worked so hard to try to fit my very odd and small apartment. I even sent her the measurements of my hallways/entry, and the next day when I came back for my appointment, she had checked their full inventory to see what would fit and had the list of options ready to go based on my preferences. Everyone else in the store is also attentive and knowledgeable; I have never had such a great experience shopping for furniture!

10/8/24 Update: The store was very accommodating and corrected the prior negative experience. They gave us a discount on the initial purchase due to the experience and were very apologetic. We received our new furniture all in great condition! We are grateful to the customer service team at Ashleys for acknowledging their errors and making it right for their customers. Errors happen, things get damaged sometimes but what’s important is how the company handles it and if they correct their errors accordingly and Ashleys has done this! We are enjoying our furniture and LOVE IT!!! 9/19/24 Update: The furniture was delivered today and all couch pieces had some form of damage. Additionally, my dining table also has a damage. I’m EXTREMELY DISAPPOINTED!!! We ordered 4 living room pieces, 1 was delayed delivery and 3 were brought for delivery with some form of damage. Ordered a dining room set and a left for the table was also damage. This is CRAZY! Both Miguel and Donnie were very helpful, patient and pleasant to work with. My husband and I went home very happy with our purchase! The lady helping with finance (maybe Dana) was also very nice. Everyone was nice and helpful! Would highly recommend!

I came in today and Zana helped me in a very emergency situation. There was mold under my sofa cushions that I bought over a year ago. So was so patient and kind. She took the time and effort to solve the immediate problem. We decided would be better to order new Sofa. She was able obtain information and have delivery for Saturday 08-31-24. She was the answer I needed. I will be working with her in near future. Zana is the person one needs everyday.

Great experience! Derek Perkins was very helpful. He helped us narrow down what we were looking for. The price was really good. We are excited about our purchase.

I was promised they would wrap the bed for transport when I asked for details if I were to buy.. when I came to pick it up they said per policy they don't wrap.. After making the sale.. they can't be texted or messaged.. I had to get forwarded to New Haven to be assisted.. and it's not an interest free loan.. it's a credit card with 0% interest for 18 mos.. they lied through their teeth! Update. I appreciate Ashley customer service for handling my concerns. I will give credit where it is due. It took some time.. but it was accomplished.. thanks again..

Shae was excellent. Very professional and thorough with the sale. Looking forward to my delivery on 9/13.

We had a very good experience. Molly who helped us was very helpful and patient as we decided.

Ashley was awesome. She took great care of me.

Loved my experience here and would 10/10 recommend. Personable, professional, attentive and accommodating.

Very great customer service..nice and clean store

What a wonderful experience at Ashley Store in Milford. There is a lot of inventory to choose from. The best experience was with Derrick, sales person. He couldn’t have been more patient. I appreciated his suggestions on my choice as well. Looking forward to working with him again to remodel another room!

Ashley furniture Boston post rd Milford CT ⭐⭐⭐⭐⭐ **5-Star Experience with Shae at Ashley Furniture!** I recently had the pleasure of working with Shae at Ashley Furniture, and I can honestly say the experience exceeded all of my expectations. From the moment I walked into the store, Shae greeted me with a warm and welcoming attitude. She was incredibly knowledgeable about the products and took the time to truly understand my needs, ensuring that every recommendation was tailored to my taste and budget. What really stood out was Shae’s professionalism and patience. She didn’t rush me into making decisions, but instead provided thoughtful insights, answering all of my questions thoroughly. Her expertise and genuine passion for helping customers find exactly what they’re looking for made the entire process seamless and enjoyable. Shae’s attention to detail and commitment to customer satisfaction were remarkable. She even followed up with me after the purchase to ensure everything was perfect with my new furniture, which was a touch of service you don’t find often. If you’re looking for a dedicated and knowledgeable sales representative at Ashley Furniture, I highly recommend asking for Shae. She truly made the shopping experience enjoyable and stress-free. I’ll definitely be returning for future purchases thanks to her outstanding service! --- This review highlights Shae’s professionalism, attention to detail, and customer service excellence.

Molly was our sales person and she was absolutely amazing! She was very helpful with our purchase. ❤️

Shae was very helpful. She spent time helping us find different pieces. She explained everything very well including delivery. Definitely recommend coming here!

customer service quite difficult to reach - tired of playing ... Furniture lovely - but broke? Held together with staples. What? Thsi is a sleeper sofa. Not happy

Good selection at the store , good price match, good warranty on the furniture and great service, the employees are very friendly and very knowledgeable of what they are doing, I highly recommend.

My girlfriend and ai recently purchased a couch from Ashley’s , we received great customer service and superb delivery. The delivery men were very helpful, we will definitely purchase from this store again

When we walked in, we were met by Shanice. She was cheerful, knowledgeable and helpful as we walked through the store. She explained the pros and cons of each piece we looked at and was willing to answer all of our questions! Definitely the best experience we had while furniture shopping.

Miguel and the other stores associate (I don't remember her name) were wonderful, patient, and thorough! Went above and beyond to help me find what I was looking for. Thanks guys!

Over the past week we have been in and out of Ashley. Zuedi was exceptionally warm, welcoming and professional. Zuedi has a great personality and made purchasing our furniture enjoyable. We highly recommend purchasing from Zuedi.

Ashley and Shaelyn are the absolute best. They were able to answer all of my questions so I could make an informed decision. They work together so we'll, and I never once felt pressured to buy anything I didn't want or need. They educated me a lot about what would help me with my overall health also. If you stop in here be sure to ask for them!

Giving a 5 star review due to excellent customer service. Ashely was able to match their online prices, and management owned up to and corrected some internal pricing errors. Shout out to salesperson Jesse who went out of his way to personally deliver a floor model directly to our home! The above and beyond by all involved goes a long way - great job team Ashley!

We had issues with delivery but finally got our chair. Delivery guy Anthony was great. And chair looks good. Issues with scheduling and customer service the previous week was very frustrating

Great customer service. Rahmel was exceptional the whole team was great

Helpful staff. No pressure. Nice things. Good sale

Great service and I got what I wanted and the price was fabulous. Very pleased with the experience

Everyone is super nice here. And very welcoming! They give you information when you walk in, but let you do your own thing so you don’t feel pressured. Ashley was great help!

Great service, great people, 5 stars. Thank you Ashley

Great service

Amazing experience. Ashley and her helper were extremely helpful and so nice!

I’m moving in just a few short weeks and needed to see some options and Shae was beyond helpful, sweet and personable! She’s amazing! Her customer service was top tier!

I had a great interaction at Ashley Furniture in Milford! I went in yesterday looking for a new couch and had specific requirements. I explained to Shaelynn (Shae), one of their sales women, what I was looking for and she led me directly to the perfect couch! Her knowledge and attention to detail was great. If you ever come here ask for Shae!

i went in to get furniture for my new apartment and alex was super helpful. will definitely be coming back!

Just had a really great interaction at Ashley Furniture, went in yesterday looking for a new bedroom dresser. I was looking around with Alex, one of their salesmen and he did a great job walking me through products and showing me what they had available. The attention to detail was great. If you ever come here ask for Alex!

Alex was exceptionally helpful with my furniture shopping adventure. His service was top notch. Make sure you ask for Alex when you embark on your own furniture shopping adventure

Alex was super helpful walking me through the process. I will recommend him to anyone I know! If you visit this store, ask for Alex!!

Worked with Derrick, who is a great guy. Personable and not pushy. Listened to what I was looking for and steered me towards that and only that, which I appreciated. Found exactly what fits for me.

Jesse was super friendly and helpful. He made the process easy and was very professional.

It was awesome easy to buy, smiling constantly quality awesome customer service excellent.

When we walked into the store we were greeted by Derrik. He was very kind and considerate. Our sleeper sofa was broken, with Ashley’s warranty ( platinum), we could replace it with new one. So he helped us. All the transaction was smooth and the delivery was on time. We highly recommend Ashley Milford store. Thank you for the flawless service!

People are rude they don’t care about your service. They treat you like garbage I would never do business with them

Great customer service and great communication.

Our sales rep, Derek was kind and easy to talk to! No hard stalling tactics.

My first time shopping at Ashley's in Milford was a great experience. My salesperson Molly was friendly and helped me find exactly what I was looking for. I will definitely be back for future purchases!

First time shopping at Ashley was a great experience. Customer service was great. Young lady helped us pick the right furniture for our home. She was very polite and helpful to us. We are glad we stopped in

Milany from MILFORD, CT store was just amazing - very professional, sweet, patient, and truly a human being. She helped us find everything we needed for our home and made the whole experience enjoyable. Highly recommend her! Thank you Milany!!!

Derek was great. Very patient! Prices are very reasonable.

Not a lot of sales people. Furniture is nice. Outlet not super discounted. But happy I think w purchase

I had a great experience very friendly guys and very patient. They took the time to show me everything they had and that would best fit in my house. They did a great job.

My store shopping experience was great! Their delivery crew is fantastic too! Molly is friendly, polite, very professional, super helpful and really efficient. Her and the delivery guys went above and beyond with all of our needs. Furniture is great quality and we are really happy with our purchase. Delivery guys were amazing! Everything was delivered with extreme care and in excellent condition, was assembled professionally. My overall experience was phenomenal and I would definitely trust recommending anyone to choose Ashley’s for their furniture needs. I even went back to the store to make a second purchase.

Great experience.

I met Shae when I entered the store, she was very friendly and helpful with what I was looking for. She gave me space and when I was ready to make a purchase she made it very quick and simple. It was a true pleasure doing business at this business and with Shae as my customer service representative.

(Translated by Google) Excellent service from Benjamin (Original) Excelente servicio por parte de benjamin

Jesse was great sales person, he is the reason I’m not pushing more into this. The manager not so much. Made a deal to give us a free bed cover if we bought today instead of us going out and looking at other stores. Come to find out they still charged us for it. Didn’t notice it till it was delivered and signed for. Threw away the original receipt. Oh well live and learn. Last time I’ll shop anything Ashley. Edit for the reply below: they admitted they changed the price of other items to cover the price. Almost $100. After telling us it was free. So warning to others about how this business operates. I have email from them as proof.

Jesse Brown is very courteous and helpful young man. I was looking for a lift recliner and he found one online for me. He also suggested putting 2 ends of a sectional together to make the perfect loveseat. I will definitely go back to him and refer my family and friends to him.

Jesse was very professional, personable, and knowledgeable about the furniture I was interested in.

I highly recommend. Customer service was amazing. Thanks Jesse and Erica hope I got the names right 🙂

After having the worst experience at the closing store in Stamford we came in here and Manilay was wonderful, her customer service made us feel like been shopping with a good friend. Store is great and they even have an outlet at the back.

I walked in late last night. I needed help picking out furniture for my home. Derrik and Molly were amazing to work with. They put me in the best mood. I was very happy with my service. I ordered some really great pieces. I'm excited to receive them. I would definitely recommend Ashley furniture!

Great service. Salesman was very knowledgeable,professional and courteous.

Three attempts at delivery. Three days I've sat home for nothing. Had to refuse half the merchandise the first time due to damage and no-shows the next two attempts. Total waste of time and money. Nobody at the store is of any help after you purchase. Never again.

Jesse And Erica were amazing , they spent over an hour with us explaining the details on every mattress that we tried out . If you’re shopping in the Milford store, I highly recommend asking for Jesse ,he will take good care of you .

Friendly and thorough service with molly

I had an amazing young man named Ben was a great salesman so happy that he took care of helping me find the perfect recliner

Derrick was Very helpful and professional. Excellent customer service.Offered different options and follow up with me.

Very helpful 👌 and good price 👍

Keilon was extremely personable and helpful. He did not pressure us and was super responsive to our needs. He answered all of our questions and worked to get us the best price possible

Great sales experience! Benjamin went above and beyond. Very knowledgeable, patient and pleasant. Erica was also very nice and helpful.

I had a wonderful experience at the Ashley Store and the delivery process. I had the pleasure of meeting Keilon at the Ashley store. Keilon went over every piece of furniture with me that I liked. From the price to the benefits of each to piece according to what I wanted. I finally decided on what I wanted two hour later. Then we went over the protection plan and the delivery dates. I picked a date that worked for me. I received a text to confirm my date a week before and also the day before. I was very impressed with that. To top it off I received a call from Ashley automotive service telling me the driver was 10 minutes away. Then I received a cal from the driver stating he was 5 minutes away, I waited till I heard a truck and went out sided to show him what door to deliver to. The drivers was very pleasant and courteous. They put the piece where I wanted and put the sofa together. In my 30 years of shopping and receiving deliveries, I have never had such a great experience. Like what I received in Ashley’s store and the delivery process.My rocking reclining electric chair is coming next. I received my Sofa today. I am grateful and very very happy. I was Wowed by the whole experience.

Purchased 7 piece sofa set back in October Of 2023. I was told everything was in stock which was the only reason I made the purchase but it was all lies after lies. Finally received them after 3 months of wait. Horrible horrible service in the Milford office. Managers wouldn’t return phone calls after several messages left. Never will do business again!!

Customer service was excellent!!

Molly was very helpful and helped me get a great deal!

Ms.J is by far the most courteous and kindest sales manager I have ever encountered. Her knowledge of pricing and store products was helpful as we made our choices and rectified an issue we had previously with speed and accuracy. We had children with us and she had the patience of a saint and made the process painless. She restored our faith in sales persons and we will be back to Ashleys home store because of her impeccable and outstanding customer service!!!!!

The service was amazing!!

Friendly and professional salesperson with superior product knowledge assisted me. I made the purchase the same day, which I never do.

Kaden was a delight to work with. Found a piece that will fit my space.

My husband and I were looking for a new sofa and had a great experience at Ashely Furniture in Milford, CT. Ben was our sales associate. He was informative, friendly, and super patient with all of our questions. The manager Erica also was super friendly, kind, and knowledgeable. In the end, we ended up getting a sofa and loveseat for a very good price in the outlet section of the store and are very happy with our purchase. We would highly recommend shopping here.

Great

Wonderful customer service! Ben took his time to look for options for me without rush and in a professional manner. Really happy I stop by, I recommend Ashley outlet at Milford ct 100%

Manilay was SUPER helpful and helped us after we figured out what we wanted. She even gave my son some Christmas cookies while we waited to place our order. Would definitely give them my business again!

I will agree with the sentiment that many other reviewers have expressed which is that this place is fine albeit slightly aggressive when it comes to sales until you’ve made your purchase through them. Once they have your money unfortunately they do not provide even the most basic level of customer service. We purchased our couch on Sunday evening and there was some confusion even during the sales process the salesperson initially said that the entirety of Connecticut was within the delivery area and then at checkout realized we were actually “out of range” and that there would be an additional up charge of $250 on top of the existing delivery fee to deliver to us. Luckily they were able to wave the additional fee when we intended to walk away from the purchase. After we finalized the deal is when things went from mediocre to awful. The sales person we were working with said that we would not be able to get a delivery date until the next day due to being out of range however assured us he’d put in the request that evening and we’d get a definite date the next morning but that the delivery would be within the next two weeks. Monday evening we called back as we had not heard anything at that point we were initially routed through a call center who told us the request for delivery had in fact not been put in. The agent at the call center routed us to the actual store, the person in the store confirmed there was no request and that they’d reach out to us no later than 6pm that same evening. We heard nothing from them. We then waited until Tuesday evening in the hopes that they would proactively call us either with a delivery date or at the very least an explanation that there was a hold up and they were working to fix. Just before the business closed we called Tuesday and finally spoke to our actual sales representative who said that the request had been raised on Sunday and he was unsure as to why we didn’t have a date, but not to worry, he’d call us back by the end of the day or Wednesday morning at the latest. In a shocking twist of events Wednesday at 5:30 we still hadn’t heard anything. At this point we were frustrated by the lack of even the most basic customer service and called to cancel our order. While on the phone in the process of cancelling we got a representative from the actual store again and as soon as I mentioned that I wanted to cancel our purchase within SECONDS they were able to give us a delivery date. At that point we opted to move forward with the cancellation anyways as the delivery date offered would be almost a full month after purchase. We were told we would receive a confirmation cancellation email within 20 minutes of the call. As of writing this review despite having cancelled we have not received a confirmation or the refund. We wouldn’t have cancelled if there had been literally any communication to us even in regards to a delay but they gave us the run around, lied to us, and refused to assist us in obtaining our purchase. We have already found and purchased a couch elsewhere and I recommend to anyone looking for furniture to do the same. Upon shopping around we were able to find options that were similar (and at the same or better quality) for a fraction of the price. Discussing this story recently almost everyone we told had a similar experience with Ashley. I cannot emphasize enough how much I would recommend furniture shopping quite literally anywhere else as you’ll get the same or better products for less money and with better service.

If I could give no stars I would. They help you find what you’re looking for and are super pleasant UNTIL you sign the papers. Then they avoid you at all costs. I’ve reached out 3 times about a delivery date and they have failed to call me back. Each time saying they would find out and let me know. Then I canceled my order and was told I’d receive a confirmation letter in my email… well you guessed it. No email after 24 hours. I would not recommend this place to ANYONE.

We look at furniture at other major retailers and the process and be extremely overwhelming if you’re not looking for some really specific. My wife and I decided to stop in Ashley’s Furniture in Milford, CT. As soon as we waked in the door we were greeted by Manilay V. She was very friendly, asked questions as to what we were looking for. She did an awesome job to find what we were looking for and made the purchase process easy. Highly recommend her and would buy from her again.

Amazing and very helpful experience! Mel was great at helping me pick out accessories and decor. She was so attentive and eager to help meet my satisfaction. The manager and other associate was also helpful in figuring out a solution for payments !

Absolutely horrendous experience. They're sweet as pie when you're purchasing but don't want to know you when you need help after. They don't answer the phone so you have to go in whenever you need to speak to someone. My couch was delivered badly damaged and it's taking months to get another one. I'll never do this again.

Molly promptly greeted us with a smile and introduced herself. She was attentive, professional, and friendly. Molly made my first visit to Ashley Store a rememberable experience and will visit the store again. Thanks Molly and Ashley.

Great !Molly was very polite, helpful and patience with me…I am happy very happy with my purchases..

Me and my boyfriend worked with Mrs.J, she was absolutely fabulous and did everything she could to get us the BEST deal in the store. If your in the area, ask for Mrs.J, she’ll take of you!

Great selection of furniture. All the sales assistance were very friendly and kind and nice. We were helped by Jesse who we would recommend to anybody. He was very helpful and kind and knowledgeable. The other staff members were very good too, and the manager was very helpful. Highly recommend this store!!

Jesse is the man, give this guy a raise. The whole team was super nice and helpful. Jesse was geared towards helping us find what we want, not just making a sale. We will be back!

The staff, Mika, Keilon & Derek were the best team of consultants. They were knowledgeable,polite and super friendly…

To take your money they are pleasant and quick but when there's an issue with your purchase afterwards, you are no longer valuable and get ignored. Horrible customer service.

Service was great! Darius and Erica made me really glad I decided to walk in to check out the store.They did their best to ensure all my questions & queries were addressed. Even after leaving the store, it was easy to contact them and receive a timely reply. All while staying on budget. Thankyou!!!

We came looking for a new bed and Tyler helped us throughout the entire process. He showed us all the different options and was very patient with all the questions we had. We definitely recommend him to anyone looking for a nee piece of furniture.

Jesse was my customer service gentleman. He answered every question I had he was very patient polite and knowledgeable. He is a true asset to the Ashley furniture team highly recommend Jesse in Milford Connecticut.

Had a great experience shopping for sofas. Keilon was a great salesman, very knowledgeable and friendly. Price matched the online prices and worked with us on different financing options. Could not recommend more.

I was used to getting furniture at the store you need an allen wrench for, but the deals at Ashley for the holiday season were to good to pass up. I'm a no-nonsense shopper but there was zero pressure from the sales staff when I walked in and zoomed around. I worked with Kaden who was very impressive in his willingness to deal with my questions. I also lost my phone briefly and everyone helped me find it. I knocked one star off only because I called ahead for a product and was told it was in stock but it wasn't when I went to the store.

We had a very nice experience with Molly at the Ashley store in Milford. She was helpful and informative and helped us get a great deal. Thanks

Tyler was amazing! Extremely helpful and very nice. Did not feel pressured to buy anything which was such a great feeling. Will definitely be returning.

Kaden was very helpful and polite. We defiantly felt welcome at the store. Would recommend Ashley’s.

It was so awesome nicest people I ever met so courteous and helpful thank you so much for trusting me to be a customer for ever at Ashley's ....

Sales team was great to work with

The service was excellent. We especially loved our trusted advisor Jesse. He helped us get exactly what we wanted at the best price possible. We are definitely coming back☺️

Very disappointed with the bedroom set the one I decided on thinking I am getting what on the floor it was a sleigh headboard check out it was regular headboard 🥵🥵🥵🥵

Super friendly staff and really helpful as well. Left happy and with perfect additions to our home.

Caden was excellent and we were impressed by his professionalism and helpfulness. He makes a great addition to the Ashley team. Ashley made the process very easy! Jesse was also wonderful. Great job with your employees Ashley! -Sara, Kyle, and Michael!

We were very pleased with the service today. We had great customer service. Jamal was our trusted adviser and was very imfortitive and treated us as tho we were family. While shopping seen a student of mine named Kaden also a salesman and could not be more proud to see him in action. Erica sales and development person was fantastic and met our needs . We will most definitely return to shop for our needs . Godbless ♥️ Marilyn & Raul Carrasquillo

Clean and plenty of inventory. Excellent customer service. Prices are very affordable.

Very friendly staff. Molly and Ashley were very kind and quite helpful. I’d definitely tell others to go and ask for either of them.

Horrible experience with very little resolve to solve my problem after failing to hold up their end of the bargain. I purchased a couch for $4k that later had significant delays. Corporate informed me that I could call the store to get up to a 15% dicsount off my order for the additional hassle. After speaking to someone at the store, they spoke to their manager and came back and told me that they could honor the request for an additional 15% off. Annoying that my couch was significantly delayed but okay, they seemed to have made it right with an appropriate discount. A few weeks later, I got less than 5% refunded to my card. Hmm...that's not what they told me on the phone? I've now spoken to multiple people who either never return my calls or tell me there isn't anything they can do because their system won't let them apply more discounts. If it's truly a system problem, why did you verbally agree (and get manager approval) to give me 15% off earlier? Look, I'd have been much happier if they originally told me they could only give me 5%, but don't tell me your going to give me a discount and then don't do it, it's dishonest and makes me not want to shop at Ashley ever again. Just do what you promise, it's not that hard.

Maria was so kind, helpful, and respectful of my budget. I am absolutely mind-blown with the furniture I was able to afford. Excellent quality and even better customer service. I will definitely be back asking for Maria!

We had 2 visits to the store. One just to browse and then we came back with measurements. From the moment you walk in, you are cheerfully greeted. (Katherine is the sweetest) Not once did I feel like the staff were "vultures". It seemed more like meeting new friends and hanging out and chatting about what you want your house to look like. We received personal attention from Ben and Derek, both floor managers and the wonderful Jesse. And Ashley even remembered our names from our first visit and joined in on the fun. They take the time to get to know you which in turn helps pair with your needs of your home. These employees love their jobs. Their bosses including the owners love them and genuinely care about them, their futures and goals. This transpired to unbelievable customer service. We ended up purchasing a sectional and a new mattress. They are all so knowledgeable and even the store manager joined in. It really was like a family and they each wanted to help us and each other. Many different financing options were explained and our delivery is only a couple weeks away. I thought this was going to be a stressful situation and it turned out to be so much fun. Thanks to all of the staff!!

I have been looking for a couch for over a year and went a couple times to Ashley’s in Orange and wasn’t sold due to the fact of pushy sales. Came to find out there was an outlet store down the road so I stopped in and met Jesse. He was professional, knowledgeable and HONEST. I knew leaving the store I would be back to get what I needed. The transaction was easy and he met every expectation! Thank you again Jesse!!

Staff is very nice and had a great experience.

Wonderful experience! The guys who helped us were patient and kind and knowledgeable. Found everything we needed!

If I could give zero stars, I would! Terrible, terrible experience dealing with delivery following the in store visit to purchase furniture. They have poor customer service and corporate was rude, over-talking me and no help. Initial delivery date was pushed back a week and when they told me I would be given complimentary furniture pick up services (for old items) for the delay/inconvenience, it was not noted on the delivery order and not honored at time of delivery… furniture was taken back due to removal needed prior to new pieces being received and caused for another almost week delay. One of the worst experiences during what’s supposed to be an exciting one. Never again!

Jesse was patient, informative, attentive and exceptional. Went to several other stores for a king sized bed and nowhere compared. Highly suggest visiting this location for any furniture needs.

Thanks to Maria and Jamal for all the help they provide to us today

Stopped in the Milford store to look for a couch and chair. Was not going to buy, just looking. The salesperson, Marilyn was so helpful, knowledgable and friendly that we made the purchase.

I'm not much of a shopper for furniture, but Ashley's had a nice selection to choose from, and the sales Rep Derek made purchasing a sectional easy and stress free. Definitely recommend stopping by to check it out.. good quality furniture, decent prices...thats a Plus👌🏾

Our salesperson Marilyn was friendly and professional. She went above and beyond to listen to our needs and was extremely patient in helping us to find exactly what we were looking for. Highly recommend!

Derek was very helpful. I told him exactly what I wanted and he did his best to make it a easy experience for me.

The crew at Ashley's are wonderful🙌very informative and accommodated us fully!! The manager, Erica, was awesome and many thanks to the crew for finding my keys🤗

They called and were early to deliver furniture,they did excellent job and cleaned up the mess.

Very professional and helpful with the customer . Reasonable prices and customer friendly!

Great service! Reilly was super friendly, patient and kind. Everyone we passed seemed genuinely welcoming! Will definitely come back again the next time we need furniture.

Do not Ever shop at Ashley’s Furniture Outlet in Milford. I dealt with the manager Erika who has no idea what she is doing. I purchased a couch to be delivered. I had to delay the delivery and then decided just to cancel the entire order. I called Erika to cancel the order. She said I could not. Ok so then I called the credit card to dispute the purchase. It cancelled on Ashley’s side but not on their Synchony Banks side. They basically told me this is my issue. Meanwhile I have no couch and $3000 on credit outstanding. Their credit card and store are not in sync together. Erika texted me today that she is out of this and operations will contact me. Terrible terrible customer service. Now I have to be the one to fight this. She will no longer talk to me or have her district manager call me. Nor will they answer my phone calls. So I have to go to Ashley’s. Safe yourself the headache 🤕

Team was so amazing helped me find something I really wanted & negotiated the price till I could afford it the new young man Jamal Williams was amazing he spoke to me on a professional but informed manner everyone was so nice I will recommend Ashley Milford to everyone I know great service & great team 😍

Sales rep couldn't do more to meet our needs. He was great

My experience at Ashley’s furniture was fantastic. Everyone working there was extremely friendly, very helpful and was able to get me what I needed right away. I will definitely be buying more furniture from them in the future.

Steve helped me excellent customer service! I purchased bedroom and dining room furniture all in stock being delivered within a week!

My experience was phenomenal from the store manager Erica , extremely professional and personable. Everyone likes a good shopping experience and from honest sellers. Marilyn was also really sweet and kind , great communication skills and friendly faces!

Ashley was terrific, very knowledgeable, showed us multiple choices, explained them very well, I will always ask for her for my future furniture shopping

Dean is an acceptable salesman very nice, helpful understanding and he listens to understand what I want. Thank You Ashley for a salesman like Dean.

Bri was GREAT!

Helpful sales person. Not pushy, stated facts, pointed out designs. Worked within our specs. Great prices.

Liana was accommodating and showed me many options.

Everything about my experience was amazing from the moment I walked through the store. I had contact with everyone who was working and they were all pleasant and not pushy!!!

I had a wonderful experience and was pleasantly surprised by the salesman, Luis, who invited me in, showed me the outlet area and explained that how items are ordered. I purchased a throw and set appointment for mattress assessment. While checking out I noticed the support all the salespeople have for each other. I would recommend this store to family and friends.

The best experience EVER! They are so friendly and work with you.

Great experience. They did not try to oversell or push anything on us. They also worked with our budget to get the deal done. Highly recommend the new store in Milford, CT!! Ask for Brian!

Great collections and welcoming environment

Store is nice. Selection is good. Problem is they’re overbearing sales person Steven. Go in, say we are browsing. (We were looking for a couch & possibly dresser) He proceeded to show us the layout of the store - slightly annoying but fine but he WOULD NOT LEAVE US ALONE. HE FOLLOWED US ALLLLLLL OVER THE STORE. Every time we sat down on ANYTHING. There he was. He made the experience ridiculously uncomfortable & I could not get outta there fast enough. Told another associate that someone needs to have a talk with him because what the hell. What was gonna be a 45 min trip, relaxing and mulling over the options turned into 10 min of trying to lose the guy in the store.

Friendly service, nice store layout, management helpful with information, Luis was professional and courteous, answered all my questions, pricing was fair for the quality, good shopping experience. They are NOT associated with the Orange Ashley store, and that’s a good thing, my experience there last year was horrific. Nice to have another Ashley option in the area.

I walked in just wanting to walk around and was greeted by Ben. We ended up buying a wonderful couch. The couch was a great price and it was a delight working with Ben. He made the whole buying experience simple and easy. Ben knew the product inside and out and was very personable. If anyone walks in this store and has any questions I highly recommend asking for Ben, he will help you, and you will not regret it.

Steve welcomed us at the door with a friendly and want to help attitude. He is very well versed in Ashley’s manufacturing, products and the warranty offered. The whole staff that helped us for that matter, all very friendly and helpful. Steve took his time and gave us the opportunity to see multiple dining room sets, even twice over. Removing and adding leafs and sitting at different parts of the table to really make sure it would be something my wife and I would enjoy.. all without feeling like we were being bothersome or pushing for us to buy. Personable, considerate, knowledgeable and patient service from Steve.. plus a great deal helped to sell us on our new dinning room table for our new home. Thanks again Steve and the team at Ashley’s!

Ben was great make sure you ask for him when shopping for furniture here! HIGHLY RECOMMEND!!!

The delivery was great! Great sofa set and tables!!!

Came into the store and got helped right away from the lovely Bri. She was very professional and answered all the 100s of questions me and my mom had. Ended up purchasing a couch with her assistance and couldn't be anymore happier. The Manager(Erica I believe) was also very helpful with closing the deal. Very satisfied costumer and will be back if I need anything else. -Brendan

Everyone here is amazing. Especially Reilly and Dave. Super knowledgeable, sincere and helpful. Beautiful and great quality furniture!

I walked in and was greeted by Ben. He was awesome by the end of my visit we owned a new Dining set! The facility was beautiful and the staff were all extremely helpful and friendly. Overall a great shopping experience.

Wilson & Erica went above and beyond on customer service! We highly recommend others to come, the new store looks amazing!!! Thanks for providing us such a positive experience shopping for furniture for our new home!

Great big store, a lot furniture. Everyone is very nice and helpful.

Beautiful store, one of the best ones in the area! It’s very well staged and makes it easy to shop! The outlet has great items and prices! I highly recommend working with Ben, very friendly and not pushy! Erica, is one of the mangers was lovely and very helpful when it come to needing input!