Ashley Store + Outlet | Milford, CT 06460

Maria was so kind, helpful, and respectful of my budget. I am absolutely mind-blown with the furniture I was able to afford. Excellent quality and even better customer service. I will definitely be back asking for Maria!

We had 2 visits to the store. One just to browse and then we came back with measurements. From the moment you walk in, you are cheerfully greeted. (Katherine is the sweetest) Not once did I feel like the staff were "vultures". It seemed more like meeting new friends and hanging out and chatting about what you want your house to look like. We received personal attention from Ben and Derek, both floor managers and the wonderful Jesse. And Ashley even remembered our names from our first visit and joined in on the fun. They take the time to get to know you which in turn helps pair with your needs of your home. These employees love their jobs. Their bosses including the owners love them and genuinely care about them, their futures and goals. This transpired to unbelievable customer service. We ended up purchasing a sectional and a new mattress. They are all so knowledgeable and even the store manager joined in. It really was like a family and they each wanted to help us and each other. Many different financing options were explained and our delivery is only a couple weeks away. I thought this was going to be a stressful situation and it turned out to be so much fun. Thanks to all of the staff!!

I have been looking for a couch for over a year and went a couple times to Ashley’s in Orange and wasn’t sold due to the fact of pushy sales. Came to find out there was an outlet store down the road so I stopped in and met Jesse. He was professional, knowledgeable and HONEST. I knew leaving the store I would be back to get what I needed. The transaction was easy and he met every expectation! Thank you again Jesse!!

Staff is very nice and had a great experience.

Wonderful experience! The guys who helped us were patient and kind and knowledgeable. Found everything we needed!

If I could give zero stars, I would! Terrible, terrible experience dealing with delivery following the in store visit to purchase furniture. They have poor customer service and corporate was rude, over-talking me and no help. Initial delivery date was pushed back a week and when they told me I would be given complimentary furniture pick up services (for old items) for the delay/inconvenience, it was not noted on the delivery order and not honored at time of delivery… furniture was taken back due to removal needed prior to new pieces being received and caused for another almost week delay. One of the worst experiences during what’s supposed to be an exciting one. Never again!

Jesse was patient, informative, attentive and exceptional. Went to several other stores for a king sized bed and nowhere compared. Highly suggest visiting this location for any furniture needs.

Thanks to Maria and Jamal for all the help they provide to us today

Stopped in the Milford store to look for a couch and chair. Was not going to buy, just looking. The salesperson, Marilyn was so helpful, knowledgable and friendly that we made the purchase.