Ashley Store Newington, CT

The store is clean and the staff was helpful. They did not carry what I was looking for, but they do have a great selection of furniture.

Derrick was a good guy! Great service, easy to work with.

I am taking the time to write this review because our experience with Ashley Furniture store has been beyond frustrating and unprofessional. We bought a sectional last year-2024 and an ottoman. The sales people were courteous and accommodating. One month later, our sectional was still pending with lots of phone calls (that we needed to make) to inquire on the status of our furniture. We decided to go to the actual store to talk to an in person. The manager was accommodating and gave us a small discount to remedy the situation as we had to spend our Thanksgiving without proper furniture. When finally the sectional was delivered, the ottoman was missing. Dozen of phone calls later, alas the ottoman was placed and delivered in January. The sectional and ottoman are beautiful and we were ready to finally enjoy our furniture. But no, it was not meant to last. 2 weeks into using it, our sectional piece started to squeak and sag in the middle. When we called, they sent a technician in who confirmed that the piece was defective and improperly assembled. He ordered two pieces and told us he will be back to fix it. He was surprised at how the piece caved in (especially that we are slim people, so no extra weight to blame for the caving). We got a call a month later that they are coming to fix it. The technician showed up and he was surprised the pieces were not delivered. When we called the store, they questioned us as to where the pieces are or why the technician did not have the pieces with him. Complete lack of communication; as a customer who bought furniture, it is not my responsibility to follow up with warehouse, technician or coordinate the different people who are supposed to take care of the situation. Nonetheless, we agreed on a reschedule. Today, we got the call from the technician he was coming. Again, same situation with no furniture pieces delivered to us. When we called the store, they transferred us to warehouse where a manager acted surprised the technician did not have the pieces with him. They assured us they will come in the afternoon. No such thing. Technician called he is not coming today. I called the store and the woman (beyond rude and unprofessional) transferred me to a voice mail (cutting me off in the middle of the sentence). The tone and manner of this person is beyond unacceptable. As the person who handles customers, I cannot even comprehend how she is holding such position and not be held responsible for the manner in which she is handling the company’s customers. We ordered this furniture before Thanksgiving: it is now almost Easter. Our brand new sectional is defective, no certainty as to when it will be fixed. We spent hours on time on the phone trying to reason through this situation, never mind the weekends wasted waiting on people to come to address the situation. Worst experience ever.

James is amazing! He was patient and understanding and helped make our purchasing process so easy!

V was very knowledgeable and professional. She assisted us with the purchase of our bedroom furniture. She was great.

We had an excellent shopping experience. From the moment we walked in, Alex was incredibly helpful without being pushy or overwhelming. He took the time to listen to our needs and worked with us to find a couch that fit both our style and budget. His knowledge and patience made the whole process enjoyable, and we walked away feeling confident about our purchase. Highly recommend Alex and the team at Ashley Furniture for anyone looking for great service and a smooth shopping experience!

Furniture is laid out very well. Prices were great and a great staff. This is our second big purchase.

Customer service was amazing. Daniel and Derek were so helpful and amazing to work with. They gave me an amazing deal and couldn’t be happier. Thank you guys!

Daniel helped me and my bf find the perfect couch for our new apartment! He was amazing and helped us figure out what was best for us. Would definitely recommend!

Derek was awesome!

Worked with Daniel!! Go see him! Knowledgeable!! Super helpful!! Thank you!!

Huge shout out to Jess, Scott and James for the amazing teamwork and customer service in getting us the perfect piece for our home.

Jess was great

We stopped in to look at our options and our salesman, Derek, was attentive with a great sense of humor who made finding our couch a breeze.

Darryl was amazing helping us!!!!

I really enjoyed my time at Ashley’s Furniture! The staff are super nice and helpful and definitely answered all the questions and concerns I had!

The manager James was awesome!!! Everything went smoothly

V from the Newington Ashley store was so incredible to work with! She was so helpful in helping us pick out the perfect kitchen table for our home. I would highly recommend asking for V if you plan to shop at Ashley Furniture.

Wonderful experience! V was very helpful!!

V was knowledgeable, kind, helpful, and didn’t push us towards any decisions. Thank you for the great service!

Great service no pressure very informative!

We are repeat customers of Ashley’s and appreciate the service, honesty and support for return customers. Daniel was patient with me and my husband as we circled around the sales floor to furnish a rental unit. He had great suggestions for similar products and was very honest and straightforward regarding availability and expectations. I highly recommend working with Daniel at Ashley’s in Newington!

Dan and Scott made it quick and easy to get our ideal couch, and bundle it with a new mattress! Great experience and awesome new furniture at the Newington store!

Daniel was very helpful! Straight forward, polite and worked with me to get the best deal on a new couch. Highly recommend : )

Daniel was so great and helpful!! We went in for a sofa and also left with a mattress. Highly recommmend!

Great experience and Ajla was so helpful!

Very frustrating paying for a brand new couch, waiting for the delivery and such and once you get it into the house and open it, it’s not the right color you had wanted and paid for. I feel as such it’s not the hardest to make sure you’re ordering your costumers what exactly they had asked for in this type of business. This will easily make me shy people away from shopping here. Thank you for the annoyance !

Very helpful! Got a bedroom set and everything was in stock, able to give a great price and discount. They had a great variety and stockroom too!

V and the team were so wonderful and helpful! V helped me find exactly what I was looking for and made the entire purchasing process smooth. Highly recommend these guys if you’re looking for new furniture.

Great experience working with V!

Daniel was very helpful finding our furniture, and was able to beat the price we had in mind!

Daniel was great got me in and out with my mattress

I saw the Biscoe performance power reclining sofa and love seat online, went into the Newington store and barely had to see anything else. I fell in love with it as soon as I saw it and sat down. So comfortable and has nice reclining features. My saleswoman “V” was so nice, not pushy, and did what she could with the price without me even asking. I was expecting a longer couch shopping day but this experience made it easy!

I had a great experience at this store. Daniel Fernandez was the gentleman who helped us. He was pretty knowledgeable, helpful and got us the best deal.

Daniel in the Newington Store was great! He helped us get the best price on the couch we came in for. Would highly recommend!!

Had a great experience at the store. I’m one of those people that want to be left alone until I’m ready for help and told Dan F this when he first welcomed me to the store. After finally deciding on some furniture, he was extremely helpful in completing the sale and made sure that I got the best deal possible. I appreciate his honoring my wishes and not being pushy in the slightest. Highly recommend and will be back!

V was fantastic. Walked the entire store with me and didn't want to sell me the most expensive items but the right items for me.

(Translated by Google) It was a pleasure buying from Ashley, especially because of the attention of its salesperson Daniel, a willingness to find solutions to any inconvenience or request we made in the process. Daniel, always friendly, attentive, respectful and with great quality. I must also thank the manager for the support so that the purchase could be made, being customers as demanding as me and my wife Miriam. Thank you, satisfied customers. (Original) Fue un placer comprar en Ashley, sobre todo por la atención de su vendedor Daniel, una buena disposición para encontrar las soluciones a cualquier inconveniente o solicitud que hiciéramos en el proceso. Daniel, siempre Amable, atento, respetuoso y con mucha calidad. Debo agradecer también el apoyo del gerente para que se pudiera realizar la compra, siendo nosotros clientes tan exigentes como yo y mi esposa Miriam. Gracias, clientes satisfechos.

Daniel took care of us for a flawless purchase. Come check them out for all your furniture needs.

Derrick at Ashley in Newington was very personable and helpful. 5 out of 5!

Great experience across the board with Derrick. Very helpful and didn’t stalk our every move.

Jessica, the registered sales agent, was very helpful. I went in for a rug and ended up taking advantage of a sale and purchasing a new bed!

We had an awesome experience at Ashley’s today. Great furniture options and really great customer service! Dan helped us find the ideal sofa set for our living room. He gave us great advice, allowed us time to think on our own, and secured a great deal. Highly recommend!

Daniel was amazing , personal and great customer service . Strongly recommend

Jess was wonderful, very helpful with choosing my living room & dining set!

Daniel was our Salesman and we enjoyed him so much! He was very personable, engaging, even entertaining. He answered any questions or concerns we had and let us know the process once a purchase is complete. Ashley Homestore is blessed to have a Salesman like Daniel onboard; Don’t lose him 😊

Great customer service. Daniel was very helpful excellent service!

Jess and Scott were AWESOME to work with. Jess and Scott helped us purchase our new dining set and were extremely patient as we were very indecisive and kept going back and forth between two sets. To add an additional layer of patience, we had our newborn son with us who needed to be fed and changed and tended to a few times. They gave us our space, checked in on us, and thoroughly answered all of our questions we had. They were fair and reasonable with their prices and gave us a great deal. Overall, our experience was seamless and pleasant and we’ll definitely go back to Ashley for any future furniture needs.

You have to pay $150.00 for delivering 1 chair. Too high! Plus they do not give you a time frame for delivery! They give you what THEY want of THEIR time and day! I won't be going there anymore! If you pay that much for delivery,you should have time and day options to your convenience! It's NOT free delivery. And yes,the delivery men should get paid but not $150.00 for a reclining chair! 1 item only! Ridiculous! Highway robbery! Don't shop there!

James was really nice and very helpful.

Came in window shopping and left with a whole lovely living room set … thanks Daniel

This was a ridiculous experience and one I'll never do again. I went to these guys to buy furniture for a new home. I wound up buying furniture for the master bedroom and dining room, which was all I could buy from them because we were continually told items weren't in stock. Six weeks later and several calls made, we still didn't have the furniture. I even left a message for the manager, who never called back. I finally made a call and wasn't all that nice, which lead to them actually putting the manager on the line. I don't remember his name, but he did work to get the problem corrected and I received the furniture today. So, whoever that was, thank you. On the flip side, I shouldn't have had to make several calls, shouldn't of had to wait 6 weeks with zero communication from the store, and shouldn't have had to finally call the store ranting and raving to finally get the manager on the line. If there was a problem with stock, the store should have properly communicated with me. We received no calls, at all. They took our money and just disappeared until I made enough noise. As a comparison, we went to Raymour & Flannigans the same day we were at Ashley's and the experience was remarkably different. We bought two rooms there as well and 7 days later, all the furniture we purchase was delivered and they communicated with us as things progressed. I certainly will never go back to Ashley's because buying furniture shouldn't quite frankly be a stressful experience. That said, I do want to thank the manager of the store again. It would have been better if he actually returned my call the first time, but I do appreciate him hearing me out and finally getting the situation resolved so my family and I can actually sleep at the new house.

Exceptional customer service! James S. was prompt, allowed us time to look around without putting pressure, kind, respectful, took care of us and gave us a great price! Thank you!

Great Experience here! First time here and was greeted immediately! Our salesman Daniel was awesome at working with us to getting what we wanted ! I recommend anyone to come here and see him !

James was amazing. Helped so much and was an A+ sales rep. Definitely ask for him.

Great customer experience. Daniel was a great help and help us with what we was looking for.

Purchased a couch less than 5 years ago and it has completely fallen apart. Absolutely terrible quality furniture. I would recommend this store to someone to anyone that wants to waste their money.

James was very nice and was able to make sure we got a great deal!

Daniel was amazing. Utmost professional and made our buying experience enjoyable. We will be back to see him

Daniel was extremely informative and accommodating to our furniture needs. He carefully configured exactly what we needed. Thank you Daniel we hope to see you again for our home shopping needs. Sincerely, My family.

The sales reps were awesome and very friendly.

Just made the trip to Newington and was greeted by the store manager Scott who was extremely friendly and helpful from the get go. We were in a tricky situation as the original couch didn’t fit through our door. Scott patiently showed us several options that would fit and also fit our preferences. Scott turned out stressed situation into a pleasant one. Thanks Scott!

My husband Emmitt & I (Charlotte)had the pleasure of working with Derrick Jackson & he was very professional very helpful also very knowledgeable we appreciate all his help please all ask for him upon arriving to the Newington location at Ashley’s Furniture store

Solid furniture for a solid price. Watch for the sales and/or financing offers. They do price match. Derek was our salesman and he was kind, knowledgeable, and personable. Also ex-military which is a bonus in my book. I would recommend looking him up.

James, daniel and mohammed really helped me find the best matress and made sure we get the good discount on them , appreciate their help

Daniel was very helpful during my purchase! Very strait forward and does not fallow around. Also just makes sure you buy what you are actually looking for not just trying to sell like most people. :-)

Great experience! James was very attentive and knowledgeable and helped us find a nice bed set! 10/10 would come here again :)

Daniel F at Ashley’s of Newington was a huge help. He helped us finalize our sectional purchase and worked with us to make our choice affordable. He also didn’t even bat an eye at our rowdy two year old running around causing a ruckus. Then when we decided to add another piece onto our purchase, he was very helpful and accommodating over the phone. Go to Ashley’s in Newington and ask for Daniel, he’s the best.

Very helpful. Asked if I needed help. Waited till I was ready. Helped get me the best price. Very satisfied 😊😊😊😊. So excited for my new living room set

I came to buy a new bedroom set for my new apartment and Daniel really helped us out today. Thank you for the customer service !!

Purchase a top grain sofa. Sale person Derrick was great and very informative...

Had a chance to visit the store twice. And we had good experience and service from Derrick . Though he is new to store had a good exposure on products and way to get the answers.

Awful experience, lied about delivery times, made cancellation an awful process. Be warned the Newington branch wanted to over charge for furniture, online prices did not match store prices. No one wanted to be held accountable.

Salesman James Sirois was fabulous when I purchased my sleeper sofa. He made the experience easy, and pleasant and was accomodating.

Great experience with David. First time at the store I wasn't quite ready to commit. David was ver patient and helpful. After saving a bit more more money I went back to David and he did right by me.

Best customer service thanks guys to all

Daniel was amazing! Thank u!’

Daniel is a excellent sales man. He listens and understood what our desires were in the product we were looking for. I would highly recommend.

Ashley’s Furniture store offers a wide variety of styles, and the VP’s hands-on approach with customers is truly unique. If a customer walks in and the staff is occupied, he steps in to help right away! The sales associates are knowledgeable and friendly without being overwhelming. It's helpful to communicate the type of assistance you need, such as: 1. "I’m just browsing and unsure, so feel free to let me look around." 2. "I have a general idea of what I want but would like to see my options." 3. "I know exactly what I need and would appreciate immediate assistance to find it quickly." When visiting the store, it’s important to research and understand the current promotions, as they frequently change and can impact the already great monthly plans. This fluctuation is due to how financing institutions work, not a reflection of the store itself. Additionally, be sure to thoroughly review the service agreement. While it may seem a bit expensive, after careful consideration and my experience as a former sales manager, this maintenance agreement covers significantly more than others I’ve encountered. I highly recommend communicating its benefits to customers! As for areas of improvement, the in-store catalog screens could be much better—the dim lighting makes it hard for customers to see the details. I’m certain that my 3.5k sale would’ve been 3x more, if I would’ve been able to see the catalog while having an associate was available to me for questions. Sales associates could also benefit from more knowledge about inventory and decor. Remember, customers often do their own research and are well-informed, so honesty is crucial. Thank you all, I will gladly answer any questions! By the way, this store is so clean and inviting, my 11 year old took a little nap and became decor and let me shop…. Jennifer Rivera De Leon

My experience was great. I ran into small issue with using progressive, but my associate Daniel was very professional and helped me out.

Hailey and all the staff were very helpful. Hailey helped us the 1st day we stopped in to browse she worked out the best price and we came back the next day to purchase the bedroom set. Looking forward to getting our new bedroom set.

Went to purchase a power recliner today. Met James Sirois at the door and he directed us to the section we needed. James is the sales manager ant he respectfully let my wife and I take our time and try out many of the chairs. Finally we went over to him and asked some questions about a model we were interested in. James was very helpful and found us the color we wanted and it was priced better than the floor model that we checked out. He ordered it for us and we are very happy with his effort to find us just what we were looking for and for less than we expected. Thank you James. We will be recommending this store to friends.

Great experience. Ask for Daniel, very knowledgeable and gave us good deals

Derrick was so helpful and wonderful to help me pick out new furniture! great experience!

Daniel was the best salesman in the whole wide world. Great furniture!

Great staff and customer service. Sales team James , Scott and Desk staff was very friendly and helpful as always.

Customer service via telephone was great. When I arrived at the store Derrick assisted me in finding the desk to match my furniture. Thank you and I highly suggest Ashley Furniture - great quality

(Translated by Google) Very attentive to the customer, especially Daniel for his very professional service. (Original) Muy atentos al cliente en especial a Daniel por su servicio muy profecional.

(Translated by Google) Excellent service and treatment from the seller Daniel, very grateful to him and his treatment and understanding. (Original) Excelente servicio y trato de parte del vendedor Daniel muy agradecida con el y con su trato y comprensión .

Helped us finding furniture for every room!

Recently bought a couch for this location. Worked with Daniel who was very informative and helpful during the process. Furniture was delivered within a week, delivery service was very gentle and secure. Overall great experience and good value in furniture

Daniel's customer service was superb! He is knowledgeable and made this experience real smooth for me

Derrick was very helpful and gave me the best experience. I would definitely go there again

James did a great job. Not too pushy but helpful when needed

Awesome customer service to Hailey and Daniel

Daniel from newington store was Amazing wonderful sales man he helped with everything answered all our questions and made sure we were completely satisfied with our purchase

Nicole at the Newington store was absolutely amazing! We went in to address a needed change to our order caused by a delivery issue. There were only a few people working and the store was extremely busy! She not only handled our concern seamlessly but also balanced helping other customers in the process! She was friendly, extremely knowledgeable and efficient! Such an awesome experience!

Daniel was very knowledgeable and courteous and listened to what I was looking for and as well trying to stay within my price range

Disappointed with Ashley’s.. waited all day Saturday on a bed we ordered after waiting a month for it to get in the warehouse and they never delivered. Called and said we never confirmed delivery even though voicemail they left said no need to call unless wanted to change delivery date. They want to charge us another delivery fee for the delivery that never happened!!! Makes no sense. We just bought a house and was planning on furnishing our house with the company and will no longer be doing that . Also, horrible customer service the guy we talked to did not care to resolve issues and said nothing he could do. Eventually after telling him more and more about his customer service he said he would do delivery for half price? Again why?Also, i thought you said there was nothing you can do? there is but you are choosing not too. It was your miscommunication not ours! Make it right

I was there just windiw shopping and the sales Associate Daniel answered every question I had. Thank you Daniel. I will DEFINITELY be recommending this place to family and friends

Daniel was so helpful. He was very knowledgeable of the product. Will definitely be returning

Sale guys are very rude and the assistant manager.

My husband and I went in to your Newington store to look for a recliner. Daniel was helpful, patient, friendly and we were so impressed with his customer service! Thank you, Daniel for making our experience wonderful!

Daniel was wonderful to work with! Thanks for helping us find a great new couch!

Great selection and help today from James!

The service was great. Daniel knew exactly what I was looking for in my budget. The prices are always amazing.

James was a great help to me in picking out my new sectional. He was patient with me and knowledgeable about all of the options I had. It was a great experience and I would recommend this store to my friends and family.

Mayra hélped us with our purchase. She is very professional. Very happy

Daniel was great, he was very helpful regarding all of our questions. Overall we had a wonderful experience.

Great selection & amazing staff here! Daniel in particular was VERY, VERY helpful. Would recommend to anyone for sure…

My experience with Daniel was awesome such wonderful service, he was patient and willing to work with us through our buy process.

Daniel and team were very helpful throughout the whole process

Daniel was very helpful & personable

Visited store in Newington. Excellent customer service from the store associate, Rondell. Very professional and helpful. I appreciate him making my shopping experience a pleasant one. Will absolutely recommend him to guide you.

Anthony was very helpful and made the process quick and easy for me which is what I wanted! The store also has a lot of nice options. Will be back in the future when I need new home things!

Sia Z helped us so much with our couch purchase! He was very personable!

Daniel was amazing! Had one of the best customer service experiences I’ve ever had with him. He was attentive, understanding and informative. He went above and beyond to make sure he met all my needs! Will be returning specifically for him!

GREAT customer service from Daniel. Will definitely be referring my friends and returning myself. Thank you Daniel

Did a lot of online research before going into the store. James showed us the model we wanted and matched the online pricing. Very easy shopping experience. Highly recommend working with him.

Sia was very helpful and helped us find our perfect fit!

Had a wonderful shopping experience thanks to Sia Z. He was extremely knowledgeable and helpful.

Sia Z. Could not have been more helpful and friendly! He made the process of buying our new sectional so easy and fun! It was quick and painless and we can’t recommend him enough! Thank you so much Sia!

Sis Z…Sia was very knowledgeable and very helpful with helping me make the best decisions for my needs.

James was fantastic today and so helpful!

Our salesman, James Sirois, was a huge help and he provided us with a pleasant experience. I would highly recommend asking for him if you're looking to deal with someone who's helpful, knowledgeable, friendly, and professional.

Sia Z was our salesperson and we was very helpful friendly with lots of experience. Made our purchase very easy!!

Quick n easy sale for me, wasn't followed through store ( which is a turn off for me ) bought furniture delivered at promised time. Will buy again from them.

Sia was a real help In picking a new bed and couch! Can’t thank him enough! Excited for the arrival

Sia Z awesome salesman at Newington, Ct Ashley Store would definitely recommend

James is super professional and should be recognized. Very nice to work with!

Sia Z was amazingly helpful. Answered all our questions and made sure we were comfortable with our purchase. Excellent customer service. I will be recommending all my friends and family to come here for their furniture shopping. Great experience.. I will definitely be back!

James was great when we first came in two weeks ago browsing and even better when we came back with a decision today. Can’t wait to get our furniture!!

Cyd, was a wunder accurate and helped us very friendly I recommend her as associate of the month thanks cyd you got 5stars from me keep up the awesome work .

James was amazing! He's seen me 3 times now. He was so patient and helpful, and not pushy (which I appreciate!) Chris helped too. Overall great experience. And I furnished half my house. 10 out of 10, would recommend!

Sia was amazing gave my husband and I a great customer service including all the information I needed great customer service thanks.

James was very helpful and knowledgeable and was very patient until we were happy with the sofa set we wanted. Thanks you James.

Sia Z. Awesome salesman very helpful and knowledgeable helped us find couch and table for our home

Sia Z. was great and helpful! Highly recommend.

Sia was awesome to work with! Super helpful with our choices and very patient.

(Translated by Google) Day z. (Original) Día z.

Sia Zadeh Very nice salesman.. I would recommend him for any furniture needs

Sia was very helpful

Cyd was very helpful and knowledgeable about all the questions I had!!! Very kind and thoughtful, I would recommend this Ashley store to anyone!

Absolutely worse experience! Came in to browse inventory for a new house my spouse and I purchased. 5 minutes in a manager sends an employee to the back to see what we were up too. After that I immediately left due to feeling very uncomfortable and judged. I will most definitely not shop here nor suggest this place to anyone.

Cyd was amazing she help me and my husband out when it came to deciding on our bed set she was super nice and had a positive attitude will definitely come again.

Sia Z Amazing service, good customer care service and in depth knowledge. Thank you so much Sia

Sia Z was very helpful, accommodated our questions and concerns and was not pushy!

Sia Z. Great service, very friendly.

Sis was a great help he wasn’t overbearing he gave me space to make decisions and guided me through my decisions making appreciate he has great customer service

Jerry was wonderful and super helpful! So happy with our purchase.

Excellent service, quality furniture. Sales rep was fantastic!

Jerry was fantastic! Awesome experience!

Excellent service and product. No pressure to buy.

All the staff from start to finish were great!!

Sia was a great help! Very knowledgeable and professional.

Sia and Chris did a great job on getting us some beautiful pieces for our newly redone living room. We looked around at several different places and came back to Ashley. Truly professional people who worked to give us a great price and made the process very easy. Highly recommend going to see them for all your home needs and wants!

Great customer service!

Sia z. Excellent sales rep. He knew exactly what mattress I needed. Thank you. Sandy St.laurent

Cyd was super knowledgeable and kind; she helped make our purchase easy and understandable. Appreciate the “no pressure” approach from all staff, too!

Sia helped us pick out a mattress, pillows and an ottoman. He was very knowledgeable and accommodating. I highly recommended shopping with him if you need help finding the right mattress.

Sia was very helpful, showing me exactly what I was looking for. I was able to select and purchase my sofa quickly and easily. Thank you!

James was super helpful! And not pushy at all! He gave us space to look around without tailing us throughout the store. He told us where to look for what we wanted and easily answered questions we had. We came in at a later date to make our purchase-Angel assisted us and we were in and out of the store in no time!

I preferred to go and buy furniture from Ashley then Bob's Furniture Ashley furniture prices are better and staffing are more professional

Sia. Wonderful service, very kind and helpful!!

Jerry was very helpful in assisting us with our purchase, and we are very satisfied would recommend him to anyone. Great customer service, satisfied, customer.

Jerry was very helpful and knowledgeable

Sia was very amazing with helping us pick our new living room set. We will definitely come back when it's time to get our bedroom set...💜😁💜

James was absolutely amazing! He hooked us up with an awesome deal on our couch and a Vegas getaway! Highly recommend working with him!

Sia was knowledgeable and very patient with us today. My friend purchased a queen purple mattress and an adjustable frame. Thank you!

Sia was a great salesperson! Wonderful shopping experience.

My husband and I were looking for new couches for our family room. We were greeted by Jeannette. She was great! She didn’t pressure us and let come to her when we were ready. She’s super friendly and we will definitely ask for her when we come back. We’re going to be looking for new bedroom furniture. See you soon!

Sia was quick and knowledgeable

Went in to look for couches, Jerry greeted us at the door and asked what we were looking for, he allowed us to browse without making us feel pressured or or like we were being watched over our shoulders. He checked in with us after a little while. There was no pressure from him to make a purchase and he was very friendly and personable. Overall great shopping experience and I did end up purchasing a sectional (:

Great experience. Customer service was excellent. Sia was very informative and helpful

Sia Z, is amazing we makes sure we get want we want with our baget He take is time to explain everything so we can understand and make our choices Thank you Sia

Sia was great to work with! He was helpful and made buying our couch easy.

Sia was fantastic, he answered all of our questions and we are happy with our purchase.

Angel and Adriana were amazing 👏

Thank you so much Jerry for all your help! You were very polite and informative. Keep up the great work

I had Jerry help me this afternoon he was so courteous and very attentive, he was able to answer all of my questions and concerns! I asked if he was the manager and surprised to find he has only been with the store for a month or two! Awesome worker and a happy customer

From the moment I walked in the door, Cyd and her team offered an amazing customer experience. She was so professional, patient and kind! She made my experience easy. Her manager was wonderful at accommodating a free delivery! I appreciate them all so much and will be back !

Sai very good customer service very patient with customer

Sia Z was very helpful and we were very happy with our experience Was told we would receive a email in 72 hours I had to call back 144 hours later and was told that my shipment was not in the warehouse yet and it will not be there in the two weeks we were told. Very disappointed in Ashley Furnitures communication!

On 9/1/23, I purchased the king size Hyanna bedroom set from the Newington CT Ashley home furniture store. I spent a total of 999.99 on the platform storage bed with drawers. The order finally came in on 10/28/23. I was informed that I paid for delivery and installation. The 2 individuals who installed my bed initially, did so incorrectly. Ashley uses a privately owned random company for their deliveries. They “forgot” to install the center beam to support all of the terrible quality slats laying horizontally. I was told this bed did not require a box spring, so our mattress was placed directly on top of the bed frame. The 2, 1inch by 1inch pegs to support the center of the bed made holes in our mattress and scratched our hard wood floor. My boyfriend(200lbs) and I (145lb) were sleeping in a large dip. I reported this initially on 1/19/24. I was told to lift our mattress off and take photos and videos of the issues. After receiving the photos, they sent a technician out and this man was not able to repair our bed at the time of this first initial visit. He did not bring any new materials with him. We booked an additional visit. This time, the technician brought new slats with them. They removed the old slats and the technician who came out said “The installers must have been crazy to leave the bed this way”. He installed new slats, left the old ones for us to discard on our own and installed a very thin two pieces of “wood” as a center support beam. We accepted this, thinking okay- now the bed is installed how it was supposed to be. Now it is March and yet again with just a small movement in bed of tossing and turning over, we hear a loud drop and it sounds as though the bed will collapse. I spoke with Bob Ahearn many times, the VP of the store and he has failed to offer me any solution except to keep having technicians out to complete the exact same procedure. Now we have slept on an unsafe, unsupportive, terribly made bed for 5 months. I have requested an alternative option be provided to us such as a metal bed frame or to return the bed and be reimbursed but this has been refused over and over. This experience has been exhausting and extremely unprofessional. Be aware of the risk you take when you make a large purchase from this store.

I would never recommend this store to anyone terrible customer service. They do not know how to satisfy customers or manage this company. We will be taking further action to go above your individually owned company, so this does not happen in the future to other customers terrible quality furniture would never recommend Ashley furniture to anyone. It’s nothing but garbage. A brand new piece of furniture should not have a technician coming out more than once. Absolutely ridiculous. If you want to back your company, you would satisfy the customer and you do not nothing I tried calling the store. Several times manager does not answer the phone they say there’s a 72 hour exchange policy, which is ridiculous a brand new bed was purchased was not put together properly several times it’s very flimsy. A huge inconvenience also damaged a $4000 mattress and scratched my daughters hardwood floors The company will pay the price one way or another When an attorney is involved ! furniture from your store is nothing but garbage warning to everyone, please do not buy furniture from the store

The Newington location was amazing. Angel and his team went above and beyond with their customer service… Such a pleasure doing business with Ashley.

I went to this store location and was pleasantly surprised by how nice the facility was. Staff was very friendly and attentive to my needs. I was assisted by a gentleman named Angel, who was able to find the right coffee table to match my living room on the first try! Thankful I stopped by this location. Great team! Thanks, Angel!

Angel & Adriana very helpful!! Helped us get the dining room set we wanted and got us a great deal! Great customer service

Angel was fantastic and was very easy to work with. We felt informed of our choices for mattresses and feel comfortable with our decision. We can’t wait to try out our new mattress and give all the thanks to Angel!! We look forward to working with him in the future!! Thanks Angel!

Angel & James were great, informative and helpful with purchase. Nice selection at Ashley.

Great experience with Angel. Very knowledgable. Appreciated the customer service.

Cyd was amazing! So helpful. She did not pressure us all and answered all our questions. Beautiful furniture and store.

Angel was professional and very helpful. He made sure we got a great deal and exactly what we were looking for. Best furniture shopping experience I’ve ever had

Great customer service. Angel and Adriana were very helpful & super kind. Also noted that they were super professional and they took precautions to make our purchase successful and easy.

angel was pleasant and tentative, overall a great experience and was able to buy an affordable couch for our place!

James is awesome

James helped us find a sectional couch - he was great! Manager also assisted in some measuring and was very helpful.

Angel helped us out today in buying a new couch for our first house! We’re super excited and thankful for the great service😊

James was extremely helpful and kind!!!

I bought a sofa. Worked with Taz. Taz was great, highly recommend you ask for her when you go there. Tell her I sent you! :)! Great selection had exactly what I needed. Will be delivered next week! Yes!

I was greeted by Jerry who was courteous and very pleasant. He directed me to the areas where I would find Bedroom furniture. He gave me the opportunity to look around without hovering which I much appreciated. Jerry would check on me on and off. When I needed him he was right there. I ended up purchasing a dresser and a nightstand which was my goal for the day. The pricing was exactly what I wanted to pay. I will be returning and will make sure to look for Jerry again.

Syd was great! She was very attentive and answered all my questions.

Ashley Furniture has a bully of an employee that works there. Last Saturday I went there to buy a mattress and frame. When I walked in I was greeted by this very nice gentleman Jesse. He asked what I was coming in for to buy. When I told him, he turned around to grab something when I was approached by this Spanish woman. I think her name was Jeanette. When she started asking me questions I politely told her I was waiting for Jesse. She proceeds to tell me that he is new and has no experience. I insisted on having him help me. After he showed me a few mattresses I was walking around when I turned around and found him on the floor. I looked around to see if anyone was helping him up. I look over and find that Spanish woman pointing and laughing at him. Upon hearing another customer ask if he was ok, it took a minute for another employee to come over and help him up. This woman should not have been laughing at the employee who fell. She seems like an employee who likes to steal other employees customers. I would highly recommend AGAINST shopping at Ashley Furniture on the Berlin Turnpike. I ended up buying from Lisa in Manchester

Had a great experience at Ashley’s! Right when we walked in the environment from the staff was comfortable and welcoming. As we walked around / settled on a couple of tables we liked Jerry was a great help! He listened to all of our comments / questions and got the answers we needed. Recommend!

James and Angel were a great help!

James and Angel helped find exactly what we were looking for they were quick and were a great help!

Taz was extremely helpful and friendly when I was looking for and purchasing my new living room furniture.

Unfortunately our bathroom FLOODED and we had sewer water ALL over our living room. I mean the ENTIRE floor was covered in the bad bad water. Like even the couch (well loved indeed) was violated by the stenchy liquid. Anyways, we decided to go to Ashley’s as we have always had a great experience here locally in the store and also with the products themselves. We were immediately greeted by Taz. Her warm and welcoming smile put us at ease. We told her about our stinky wet wet story and she understood right away. She recommended the protection plan for us. Since we have 3 little humans that are our responsibility to raise and instill great and good behaviors in we acquiesced. It was a great choice. The sectional recommendation by Taz is what we went with. Adriana and Angel finished the process and they were pleasant and professional. Adriana disclosed EVERYTHING that was on the contract that of course no one reads. But it allowed me to feel secure in my purchase and quite frankly in my life as a whole. Spending almost 4K on a comfy place to park my man buns and the fruit of my loins isn’t an easy decision. But Taz, Adriana, and Angel were a breeze to deal with If you happen to need any furniture I highly recommend visiting the Ashley’s Furniture location in Newington, CT. Ask for Taz and tell her Tony Tone sent you. You’re welcome.

If I can give this location a 10 star review I would ! Taz was amazing and I will come to this store just to see her ! Buying furniture has never been this easy.

This is our 5th time purchasing from Ashley over the past decade. We have purchased now 3 sectional sofas, a dining room set and a bedroom set. All items have held their quality and appearance so nicely. The prices are fairly competitive for their quality. Sales people don’t feel pushy or too eager to make a sale- just helpful and knowledgeable. We worked with James this most recent time and he was very willing to help us figure out plans, moving furniture around the store to help us create our vision.

Had a great experience here at Ashley Furniture in Newington CT. Met with a store associate named Angel and he was more than helpful! Great attitude and customer service. Thanks Angel! New Couch coming my way!

Our experience at Ashley furniture was wonderful thanks to the attentive staff who listened to our needs and showed us furniture pieces that fit our vision. Thank you Jeanette and Angel for your customer service!

Angel a great help and was able to assist us with fast delivery with the best price.

James and Jeanette were a HUGE help in helping us select the perfect bedroom set for my daughter. Very kind and patient. This is our third trip to the store and it gets better every time! We LOVE Ashley Furniture!

Thank you Mr Dwight, your assistance was greatly appreciated.

Thank you Dwight for your wonderful customer service!!!!

Angel Ramos provided me with excellent service when looking for the best option for my room. Always very attentive and looking for what best fits my family. Excellent service and very professional. Come back for more.

During my visit and purchase in this store, the experience I had was good, Angel helped me, very friendly and attentive, he answered all the questions I had. It helped me to be able to choose what I really needed. I am grateful and happy. Thanks Angel

This store is amazing come shop here !!!!

Bought a dining table from Angel and the process went smoothly. Had it delivered and nothing was damaged and it was delivered in a timely fashion. A Plus service from Angel, definitely would buy from him again.

Anyone that visits this location I highly recommend working with Angel. He is a phenomenal person to work with. He made furniture shopping smooth and easy. I told him what i was looking for and condensed all the perfect options for me. He offered immediate responses to all of my questions or concerns with confidence. Most importantly, Angel spoke to me as a person not as a consumer which made me feel at ease making this big purchase. I appreciate you Angel!

Plow guys did a great job thank u

This place is huge and there are a lot of choices. Very very pricey though

Angel was very helpful and was very nice throughout our time at the store. Overall great experience and will recommend this store to others.

Bought a section from this location the process was very easy and Angel who worked with us made everything very easy and was very helpful !

Great costumer service. Taz and Angel were amazing. They helped me get my dream bedset!

Both Janette and the store manager had exceptional customer service and support. Helped us find a great couch at a great price

I told Taz what i was looking for and she pointed me in a direction that gave me so many options. She made sure I was comfortable with the purchase andI walked away satisfied.

My girlfriend and I came in with specifics in mind on what furniture to purchase and we were greeted right away by Taz who was friendly, and extremely informative. She knew exactly where the pieces of furniture was that we were looking for and broke everything down so we could easily understand our options. She made the purchasing experience at Ashely’s a delightful one. Big bright smile with an excellent attitude. She was also very patient with us as we made our decisions which I appreciated. Angel was a great manager with a great attitude as well who was able to help with some pricing concerns and question’s. Overall an amazing experience and I would recommend working with Taz for any furniture needs at Ashley’s.

Had a great experience with Angel. He knew exactly what we were looking for and made a great sale! Highly recommend!

Received the mattresses earlier then anticipated.

Came in and found exactly what we were looking for! Thank you James for helping us find our dream couch

We worked with Taz. She was very patient with our indecisiveness!! She was a pleasure to work with!

Sia Z was fantastic throughout the process. He responded quickly through text and answered questions thoroughly and without being pushy at all.

I had a very good experience at Ashley’s today, Very good customer service & welcoming. Would definitely recommend!

Taz was very helpful and friendly she got me the bed I was looking for and made everything easy.

Taz and Doug where great ! Very helpful with my decision making, polite and fast. Great experience!!

James was great! Easy to work with, very friendly. Would definitely buy from them again!!! Thank you 👍🏻

My sister and I were looking for a dining table for my parents, and Edwin greeted us at the door when we arrived. We described what we’re looking for, and Edwin brought us to the perfect table. He is very knowledgeable, informative and made the whole experience seem effortless. Edwin is definitely an asset to your company. Vicky Hertler and Nancy LaPointe

Sis. He is very professional and was very helpful. Definitely would recommend him and Ashley.

(Translated by Google) Alice took great care of us But I didn't know that you had to wait so long to receive what I bought. And I'm still waiting. (Original) Alice nos atendió muy bien Pero no sabía que para recibir lo compré había q esperar tanto. Y todavía sigo esperando .

Noel was very helpful as soon as I walked in the door. Showed me a perfect bedroom set for my son for a great deal

Successfully bought a couch here - with so many options would recommend! Angel was great to work with and the process was very smooth and we cannot wait for our couch!

Sia Z. Was very helpful and friendly, he is one of a kind.

Dwight and angel did an awesome job will most definitely be back

The store is very beautiful so much to choose from and a friendly staff angel said hello to us at the door and let us look around I will most definitely be coming back

I came looking for a mattress and adjustable base and Angel helped me and my partner find one come check him out

Me and my wife came into Ashley looking for a living room set and Angel helps us find the perfect one come see him for all your furniture needs

Jeanette provided a fantastic experience! Her expertise and guidance made selecting the perfect furniture for my home incredibly easy. She’s exceptionally helpful, patient, and I highly recommend her services!

Alice and Sia were great! They made shopping easy and answered all our questions, including how to make a claim with our insurance if we were ever to need to. We can’t wait to receive our couch!

Angel really went above and beyond helping us with our furniture needs. He was well oriented and very kind while helping us. The store had a great variety of furniture to.

If you go to Ashley home store please make sure you go direct to Angel! I recently bought a new sofa set and he couldnt be more than helpful with helping me choose something that will fit in my livingroom since my living room is very small. He is very informative and knows what he is doing. Very attentive and keeps in touch with you thru out the whole process from purchasing to delivery.

Jeanette was a great help to us and very patient. Will be shopping again at Ashley in newington

Jeanette, our sales woman, was very attentive and patient with us. My wife and I were very undecisive. Jeanette was able to get us on track and help us make our purchase. Go see Jeanette! She's 5 stars!

Sia-Z was a great help with all the future information and very helpful with recliner

Taz and Angel helped us select the perfect new mattress. They went out of their way to answer our questions and get us the best deal possible. We will certainly come back again!

Zia Z, was outstanding through my purchasing experience at Ashley furniture. He understood everything that I was looking for in my purchase and provided excellent customer service. I highly recommend him or anyone else in the newington location for any future purchases.

Thank you for helping me, & wait patiently for me to decide what I wanted. & giving me the different options. Explain to me the difference between quality etc. 😊🩷

Jeanette was great..fast efficient and honest! ~jacob

Worked with Noelle who was very knowledgeable and helpful with what we envisioned for our home. We will be requesting him when we are ready for our next room!!

Angel was a huge help in helping us find our living room furniture. Very helpful, professional, and knowledgeable. Couldn’t be happier with our process buying here at Ashley.

Angel was an incredible salesman. His knowledge of the products, relatability, and professional demeanor helped us pick a piece of furniture that will suit our needs. Thanks again!

Taz was awesome! Super friendly, understandable and we didn’t feel rushed or pressured into our sale. 100% recommend talking with her for future customers.

Taz was a great help and answers all our questions and concerns great customer service

Jennette

Thank you Taz, we appreciate the help in selecting our Sofa.

Great service provide by Sia. He did a great job providing detailed information on all the items we were looking for.

Great location, was helped right away without pressure by James!

Ashley was so wonderful at finding us our perfect couch

James was very helpful with all our questions and pricing and made the process very easy! We would definitely go back again to purchase future furniture!

Alice was amazing costumer services and had my back all the time with my purchase she was so nice and was speaking Spanish that that ability was a extra for our purchase

Sia Z. was a great salesman, found us the perfect recliner. We went to many stores, but Ashley’s had the perfect one!

Taz was very helpful with giving us multiple price quotes!

We went to Angel for our couch and he gave us excellent customer service and we’re leaving with our first sectional and we are in love. Will definitely be coming back in the future!

Angel R. was very attentive. Got exactly what I wanted in the price range I needed. Answered all my questions and was super patient with us. Angel was very knowledgeable

Was helped by Angel R. He was very knowledgeable and extremely personable. Overall am very happy with my in-store experience

Great experience at the location, treated right off the bat. Got all the information we needed fast. Good selections and great prices!

Great customer service, Angel is the man to see!

We were immediately welcomed once entering the store by a very professional and nice guy. Angel offered if we need any assistance and where to find him if we needed him. We wanted to walk around and see what they had. Once we had our selection he quickly offered to see which discounts were available for our selected ideas and walked us through ever step of the process of ordering. Great guy and would recommend to friends.

We came in looking for a new couch and we were greeted at the door by Angel, one of their salesmen…he was amazing…he helped us find exactly what we were looking for…wasn’t too pushy and made us feel extremely comfortable from start to finish…I’ll continue coming to this particular Ashley’s just because of him alone! The process was so smooth and easy

Alice was such a wonderful sport she guided us so eloquently at the door and made sure we were taking care of threw the whole entire experience. I found exactly what I needed I’m extremely grateful and happy about our experience at this location !!! I would definitely recommend any one looking for a smooth transition and looking for excellent costumer service !!! Thank you again Alice for your hospitality and time . We need more people like you !!! You were a great feel to be around !!

Angel greeted us right at the door, gave us a very quick run down then gave us space to look as long as we wanted without any pressure or being bothered. We really appreciated that. We were planning on visiting several stores today before purchasing a couch but found what we were looking for and at a price within our budget. Angel was able to work with us to find what we needed within the budget we were expecting. Good experience without being bothered on the showroom floor.

Dwight and Angel did amazing helping us! Came in looking just for pillows…. Ended up walking out with mattress and frame! And the pillows! Great service!

Angel was a big help, very friendly, and made the process easy. Highly recommend

Everyone was very helpful! Thanks Ramon & Dwight for your service!

Excellent service with James and Dwight

Angel was very helpful and assisted us with buying furniture. He was very personable and provided great customer service. We appreciate your time.

Angel was great and very helpful. He was extremely attentive and made sure to go over everything

James S. did a great job matching us with the perfect set.

Angel R was an excellent salesperson he exceed our expectations.He helps us for what we were looking for. We will be contacting him for our next furniture in a couple of months. We need more salesperson like him. Att: Mr and Mrs Figueroa.

Great service. Thank you Noel for all your help.

Looking for living room furniture and was helped out immediately by Taz. She was professional and kind throughout our visit. She helped us make a great decision and I was very impressed. So glad we were able to do business and Taz to help.

Ramon helped us find a perfect couch! He was super helpful and knowledgeable with the process. Will definitely recommend to others!

Jeannette was amazing and Dwight was very kind! Very nice experience buying new furniture!

Nanda B, and Dewight were exceptional with the whole experience.

Dwight was incredibly patient and helpful 😊

Taz is an awesome salesperson! She helped us find exactly the couch we wanted. She gave us lots of time to browse and consider and then was right there as soon as we were ready. We will definitely be back asking for Taz with future furniture needs.

Janette from the Newington location was warm and welcoming from the moment we walked into the store. She was kind and informative. Highly recommend seeing Janette!

Sia and Dwight were absolutely amazing! They were very professional and worked with us to be able to get the couch we wanted. Definitely recommend visiting these guys!

Nanda was great to work with and met our needs.

There were so many options! Nanda helped us, and she was great to work with. We found a lovely living room set that was comfortable too. I recommend.

Ramon was very helpful with buying a couch and ordering what we wanted.

Sia was very helpful when it came helping us found a couch!

Jeanette and Dwight were lovely 😊

We had a great experience with Ramon and Janette today, they made the buying process so easy!

They were very helpful and courteous. We found the perfect couch!

We lost everything in a fire. I compared prices online for a few months and ended up finding what I liked and the best prices at Ashley’s. We visited our local Newington, CT store and worked with Ramon. He was fantastic! Very knowledgeable, friendly and helpful! He helped us pick the furniture that is right for us based on our age, health, room sizes and budget. We are so happy with everything Roman recommended and can’t wait to move back into our house with our new furniture!!! Ramon is the best and I hope he gets a raise and a promotion.

Everyone had smiles on their faces and they were all very welcoming. Taz assisted me with finding a dresser. She was very helpful but not overbearing. She had my invoice written up in no time and then brings me to customer service where Aimee took over. Aimee was very friendly and she took the time to make sure I understood what I needed to know about my delivery. Thank you all for the great experience.

Super easy to find the perfect bed we were in and out in no time thanks to the help and expertise of Nanda. She is amazing!

Great customer service from Taz! Made it quick and easy!

Taz was very friendly and helpful throughout the whole process

Sia and Alice were very helpful!

I had the pleasure of having Ramon help me with my selections he was very attentive and informative and I was pleased.

Stopped into the newington CT Ashley’s and described to Alice what we were looking for. Within a short time we had several options matching my preferences. And shortly after closed the sale on a dining set that will be perfect for my home. Alice was so helpful…I can’t thank her enough. Great representative for Ashley.

Mel and Taz were so friendly and helpful. They were great to work with and very knowledgeable without being pushy. Taz even moved furniture around for us so we could visualize how it would look in our home. Overall, great experience!

Sia was amazing!

Jeanette is the best! She was super friendly and very helpful! She gave us plenty of time to shop the showroom and answered all questions we had. We can’t wait for our new couch to be delivered

Alice was awesome very helpful got what we wanted

Ramon was great to work with! We found the perfect couch, he broke down everything for us and was very personable when holding a conversation! We enjoyed our experience very much!

Taz

AAAAAAAAAAAAA++++++++++++

Miss Jeannette was very nice welcoming with me Helping Get my furniture will come to her again for anything!! Again..

Tazz has been more than helpful. My mom has limited mobility, she made the experience easy. Thank you Tazz!

Corey and the staff was so kind and helpful picking out furniture for my new apartment! He was detail oriented and was very aware of our needs above all else. It was an amazing experience and we will be back for any of our furniture needs!! THANK YOU! YAY COREY!

Taz was so helpful! Couch hunting was very difficult for us until coming to Ashley. Ask for Taz!

We had a great experience at Newington outlet looking for furniture for our new home :) Store has a nice variety of designs and budget options which aligned with our interior goals. Alice and Dwight were especially knowledgeable and attentive in helping us with our purchase and giving us a walk through on various options, 5 stars to them!! <3 Will recommend.

Alice and Jeanette both best in customer service at Ashley Furniture at Newington location. If anyone needs furniture stop there. Don’t waste your time to look around. They are so nice people. Thank you so much.

Nanda was the perfect salesperson for me. Right down to business, looked, selected and paid for new sofa in under 20 minutes!!!

Alice was great with todays purchase at Ashley. Her customer service was as awesome, respectful, genuine, and very helpful! We highly recommend you come see her. -thanks Alice

Ramon was wonderful! I was shopping for a mattress. He was very helpful and informative but not pushy. He left me alone to lay on the ones I had chosen as possibilities, to get a better feel for them. I had said I was not interested in the adjustable base, but agreed to try it when he suggested it. What was I thinking, not going for the adjustable? SO comfortable and good for the body! I bought one with the adjustable base. We chatted as he educated me on these mattresses. Such a great person to deal with! I thoroughly enjoyed my time with Ramon. I feel like I left with a new friend. I will definitely be back to Ashley Furniture!

Jeanette was the most helpful and trustworthy person that could have possibly helped us!! She was so friendly and helpful and did not bombard us or pressure us. She was the perfect person to help us with these big decisions!!

Just had the most pleasant shopping experience with Taz at Ashley. We were shopping for a recliner for my Dad and Taz gave us out space and was low pressure. We were very pleased with our experience!

Excellent work and felt very comfortable with great advice and not pushy at all. Great asset to the store!

Very patient with us

Very helpful and friendly! Looking forward to our new couch.

Taz was very patient very personable and helpful. Amazing customer service.

Taz was awesome! She was patient and even helped with ideas for our new beautiful living room set. Great experience overall.

Nanda was extremely helpful and friendly would definitely shop here again.

Mel, Dwight, and Jeanette were all so helpful, knowledgeable , and super professional. They communicated all the details very thoroughly and provided all the information I needed to know. Overall, my experience was superb!

I had the absolute best shopping experience with one of the staff named Nanda!!! She was patient, and tried her best to accommodate my needs! She didn’t mind going the extra mile at all! Please go shop with her at Ashley’s Furniture on the Berlin Turnpike Newington, Ct. you won’t be disappointed. I know I wasn’t.

Alice was very helpful and was able to answer all my questions. She is very knowledgeable of all the furniture in the showroom. She’s the girl to contact if you plan on buying furniture at Ashley’s !!

We had such an easy and pleasant experience today at Ashley's. I showed Alice a picture of our couch that I was trying to get a recliner that would coordinate. She took us right to a perfect recliner. I didn't think I wanted a power recliner but this was awesome. Alice was a joy to work with. Thank you again!

Nanda was great! She helped me find exactly what i was looking for and broke everything down to me very well! Definitely recommend.

Taz was able to answer all my questions and help me out with all the financial options available which made the couch affordable for me! I’m very grateful for the excellent service! ☺️🙏

Nanda was great! She was very helpful and supportive despite my indecisive tendencies

Taz Good service

Taz was the best at helping me out With my patio furniture!

Taz was very friendly Very helpful we definitely will be back again! Highly recommend

This place was great. The salespeople are awesome. Taz was mine and she did great and the manager Mel she was great too and gave me awesome discounts. I would shop here again. Ashley’s home goods is a solid 5 stars.

Taz was an amazing employee who helped us find the perfect set for our family room. We spent a good hour in the store going over all the options and upgrades available. We were able to get a great deal on financing and purchased same day! Thanks Taz for an awesome experience! We will be back soon for our dining room set.

This is the second time that I have purchased furniture from this location and it has always been a great experience both times. Most recently my mom purchased a mattress and headboard set. Taz worked with us and was very kind and helpful. She was very patient and we did not feel pushed into anything. She answered all our questions and knew a lot about different pieces in the store.

Alice - thank you for your great customer service and warm welcoming. From start to finish she exceeded my expectations of what customer service should be. Being in customer service for almost 10 years myself, credit most certainly has to be given. During my visit July 22nd I came to Newingtons location in search for a new couch. (Already picking out the one I wanted although waited for weeks to actually check to see if they had it still available.) Upon entry I was immediately greeted, any questions I had there in that moment was answered all before we could even go take a look at the couch. Expressing my concerns about credit cards she was thorough in providing the information needed for leasing options available to me; credit card free of course :). After getting confirmation of leasing approval it seems we were both in search of a well needed conversation and we did just that, all while enjoying and getting a feel of how my new couch would be for long periods of sitting. I can’t say anything other than thank you. I was initially hesitant as I just sold my house and have a couch but it didn’t fit in my new apartment so had to put that one in storage. Bittersweet, who wants to buy a couch when you already have one you know? However, am really happy with my choice and 1st time experience at this location. Also, my first time leasing so she was sure to let me know of all she knew and more of what they had available for us customers. Great job and hats off to you Alice, you were awesome. True definition of excellent customer service. Thank you Newington.

Moe was great to work with, very attentive and personable. The whole process of buying our sectional was smooth and delightful. We can't wait to get our new sofa!

Moe, Madison and Ashley were top of the line customer service today. Some of the best service I ever had. I really appreciate the understanding their effort and helping me with the process of purchasing furniture today. I really appreciate them and everything they did.

Taz was amazing to work with! She was very patient and friendly to help pick the perfect deal for us. I definitely would ask for her when you come in the store!

Nanda was very professional and friendly. She let us explore the showroom and take our time. She was available when we needed her advice or had questions. It was a pleasure working with her.

Had a great experience at Ashley Homestore from beginning to end. As well as a quick turnaround time for delivery. Sia Zadeh was great to work with! Looking forward to a long life with our new couch! Thank you Sia!!

Moe was very helpful, he did not pressure me, he listened to my needs and we found my sofa. He is very nice and funny as well. I came home and told my daughter as well. She said she had the same experience with Moe.

Nanda B. was so great, patient and accommodating. We appreciate her discussing the prices with us and showing us all of our options. She took her time making sure we got the best deal. We recommend her!

Taz was great to work with and provided great info that helped us decide and make a final decision. Definitely will be coming back again!

I had a wonderful experience at the Newington, CT location where I had received superb customer service from Mo, Leslie, Madison, Ashley and Mellesa. My wife and I were greeted warmly and was able to find and purchase furniture that we cannot wait to enjoy in our home. We will certainly be back to this location for all future furniture purchases, thanks to this team!

Serena made sure I had a fantastic experience shopping at Ashley. She directed me to exactly what I was envisioning and made the purchase process as smooth as it could be. I absolutely love the furniture I purchased and will make this store my first stop when I need more! Go check them out and ask for Serena!

Excellent customer service Very nice merchandise!

I was looking for new dining room furniture and found just what I was looking for at Ashley Furniture. Sia (my salesman) was very helpful. I wanted to continue to shop around. Sia gave me his card if I had any questions but no hard pressure to buy. After shopping several other furniture stores, I returned to purchase the set at Ashley. Sis again helped me with the purchase. Thank you.

Taz ....WE HAD EXCELENT EXPERIENCE WITH HER...I RECOMMEND HER 100%...

Sia helped me with my purchase and was wonderful throughout the whole experience.

Nanda was excellent in helping us find our new sectional! Very helpful and attentive, without being pushy. We are very appreciative for her help in this process

Moe was great to work with. Patient with a smile.

My Experience with Taz was great she was very helpful and knowledgeable.

Friendly customer service, Tax was great in helping up thru the process and going over the features of our purchase.

Taz was great to work with today! Super friendly and knowledgeable.

Taz was so helpful in every way she really made my day

Tax wasn excellent salesperson. From start to finish she gave me all the time I needed to find the table I was in search of. It took 2 different visits to find what I needed but she was super patient with me. Mel the mgr.assisted me and was very helpful. Thanks for the excellent experience.

Great service

Moe was really awesome and super helpful! He assisted my girlfriend and I in buying our first couch and the whole interaction was very pleasant!!

Moe was very knowledgeable and patient. He was honest and very helpful with our options. Would highly recommend him

Taz was so helpful until the end. Some items were not available for delivery as soon as possible. So we had to make so adjustments to the original order. She still made it a priority to place the order for one item that was not available for delivery in the coming weeks and keep me updated once the item is in warehouse and ready for a shipment date.

So disappointed with this store spent $1200 on a mattress had it for 3 weeks started killing my back wanted to exchange it they said all sales final and hung up on me. I would never recommend this store to anyone

Nice selection of furniture. Taz was very helpful. Deceiving parking lot

Make sure you see Moe! He’s fantastic and was very helpful with my selection and service. Leslie was also very helpful during my checkout. I will definitely come back here in the future!

Fantastic experience. Furnished 3 rooms no problem. In and out with excellent prices.

It was great Taz was amazing

Nanda was so patient and helpful. She answered all our questions and went out of her way to make certain we had all the information we needed to make our decision. Thank you Nanda

We purchased a chair and a half which was communicated to be a chair plus and ottoman by the sales rep we worked with and when the item was delivered it was just an oversized chair. We communicated multiple times that the ottoman was included before purchasing the chair and it was confirmed it was included. When we communicated this they stated the best we can do is give you $50 off the ottoman and then one of the reps showed us a sign and told us we were wrong even though we know how to read and the sales rep was completely in the wrong. Don’t shop here

I bought a tv stand online for $200 and wasn't happy with it. I called customer service and they said to just bring it to whoever delivered it and that shipping would be on me. They wanted to charge me $130 just to return it, almost the same price i paid for the stand. They said they would only refund me after they got it back but i would have to call them to make sure i even got my money back or they wouldn't even let me know. Don't buy with them online!

Taz helped us out and it was amazing. The section here is great and and the quality is fantastic !

Customer service was excellent Taz was great helping us out and had knowledge of the furniture and more, front desk courteous and manager Melissa was super helpful excellent store value! Will return

Taz was amazing! I went shopping with my mother who is disabled. She was kind and patient. She is my sales girl for any future purchases. I highly recommend her.

Taz was great to work with! She was very knowledgeable and helpful. She answered any questions we had, and we had a great experience!!

Costumer services was great and friendly

Thank you Moe!

Moe was excellent!! So helpful and gave us plenty of time and space to make our decisions. Also great sense of humor :)

Such a great experience at this location. I was immediately greeted by a friendly associate named Taz that allowed my partner and I to walk around but she remained close enough in case we had any questions. Highly recommend Ashley Furniture and I look forward to working with Taz again for my home furniture needs.

Tess was professional, confident and worked to make sure we found what were looking for for the right price

Amazing experience with Taz

Taz was a great help during furniture buying! She helped give me options for different dining tables and made the process easy and painless!! she is great at what she does and is super kind!!

Sia, Mel and Leslie is the definition of true professionals. They all exemplified great customer service skills making my purchase seamless.

Taz took great care of us. She was patient and answered all our questions. Thank you Taz

Knowledgeable staff.

Worked with Taz. She is absolutely sweet, smart, and did I say GORGEOUS. Gorgeous

I would have given this store a 5 star review for the sales lady was very nice and informative but I went to pick up my furniture which was very expensive one piece was damaged even though I was mildly compensated for the damage I still went ahead an ordered a new piece to complete my set upon completion of the sale I was not informed that I had to pay any additional fees to pick up my furniture at the newington location i was contacted by the customer service representative and was told that even if it wasn't explained to me that I had no choice but to pay this fee to pick up my furniture or travel 45min to their warehouse I am a reasonable person but when I asked to speak to another manager I was hung up on I will be taking this to a higher representative of Ashley furniture and will not be making any future purchases with this company and I suggest that anyone who thinks about purchasing from Ashley Furniture be very aware that customers mean nothing beyond the first purchase.

Nice stuff but way over priced

Ashley furniture does not stand by their furniture. I spent alot of money on a bedroom set with the mechanical mattress mover and a sectional sofa. I purchase from Newington, CT. First, The side tables started peeling paint 2 weeks after I had it. The dresser and beureau draws all were put together incorrectly and wouldn't close. Less than a week later a draw breaks. 3 months later the beureau starts peeling paint on the top. I don't eat or drink in my room. This was not a result of liquid. This is horrendous. We had to try to fix the draws but were unsuccessful. The mechanical mattress mover clicks very hard when it moves into the straight position. Sounds like it's breaking and we are not heavy people. When you have your head elevated, if your partner coughs or moves the whole head portion bounces up and down! It's horrible quality! All of it! If I could have returned it I would of! I could not get anyone on the phone to return my calls. It took me 13 weeks to get all the pieces to my furniture after 5 weeks of run around after the "delivery date" that kept expiring without my furniture delivery. I also bought a sofa sectional,it was of very low quality. It doesn't sit level and the pillows are all sunken in and now wearing out! I bought this furniture all at the same time a year ago. I should have shopped elsewhere. This wasmy first time shopping there. The customer service is less than medicre and unnacceptable. They never want to return your call or refund your money. I'm posting this now because my experience was terrible and thousands of dollars wasted and it was left unsaid for a year. The more this furniture breaks down the more foolish I feel for purchasing from Ashley and I do not want anyone else to have this same experience. Their quality of furniture is extremely low, knockoff quality. Their customer service quality is unacceptable. I will not be shopping there again.

I have to say that this was a very pleasant visit to the Newington location. We had a very horrible experience at another furniture location. The customer service we received from the previous location was inappropriate of any business, it was just atrocious. The experience we were met with at the Newington location was immensely professional. We had the pleasure of dealing with Tasha on the phone and she took every measure possible to ensure our concerns and needs were heard and validated. She went above and beyond for potential customers. We chose to go to the Newington location due to Tasha’s skill, grace, and commitment. She handed our concerns over to Johnathan who then treated us with respect and professionalism that is not often seen. Johnathan handled our requirements with diligence and clemency ultimately reinforcing a positive experience emerging from one that had began with many obstacles.

Michele at Ashley Furniture was an absolute pleasure to work with. My husband and I just went in to look and she was very communicative and went above and beyond in helping us after the fact to get exactly what we needed for our space. Thank you so much Michele

Website does NOT give you what you search for..waste of time

My husband and I purchased a dining set with six chairs and a table from Ashley furniture in Newington CT. We had a not so good experience unfortunately, we had chairs that were damaged the table wasn’t exactly ideal it had notches that you could feel. We tried to resolve with a customer service call during delivery they said it was a technician issue even though the furniture was brand new so we refused a couple of the chairs. Big issue is there’s a complete disconnect from the store and customer service as far as policy and how things work we are not pleased with the furniture we received. We will not be shopping there again the quality is not as expected and it was very disappointing since we spent a lot of money there. If I had a redo, I would definitely shop elsewhere. Once you purchase no one cares. If you spend a lot on furniture you expect not only good quality but good customer service. That is far from what we received. Bottom line is they do not stand by their furniture.

Great selection, good service although I went there just to browse. Think prices were reasonable.

Ashley is selling a beautiful line called realyn. The coffee and end table literally chipped apart within one year. They did not stand behind their product and neither did the so called insurance.

The sales rep John was courteous. Informative and helped me get the best price.

Today, I ended up with an positive experience with sales associate Clint. I was in this location to view the floor model of a bed because a different location I had placed an order for had a delay on delivery. I thoroughly explained my situation of needing a bedroom set by the end of this week and Clint understood. He went over and beyond to meet and exceed my expectations. He is knowledgeable and an effective communicator. If you want an honest and quality sales associate please ask for Clint.

Muy elegante el lugar

Terrible furniture terrible customer service. I had ordered a 4,000 dollar bed set in Oct 2021 didn’t receive it until February 2022. It came with a 1 year warranty which they say ends in October even though I didn’t receive my bed til February. & ever since the bed was delivered it’s been broken with no fix still. The middle bed post has broken multiple times and everytime a new bed post and service is scheduled it takes up to two months to get them to fix it again. I was better off with my ikea bed set that was half the price. I have been sleeping in a ditch in the middle of my bed for the past year that has caused nothing but extreme back pain. & when you call customer service they don't help. I would not recommend buying any furniture here it will be a waste of time an money.

Don't waste your time with Ashley, either here or in Manchester. (Both under the same owner.) They seem nice and some salespeople are genuinely helpful, but we have struggled with them from beginning to end. They don't represent their policies correctly, communicating with them after making a purchase is a nightmare, delivery people are rude, and warehouse disorganized. They only want to get as much of your money as they can, and don't care if you actually end up happy.

Wish my dining room table was a little bit cheaper

My son went into this store with his girlfriend to purchase furniture for their apartment. They walk around and spent 25 minutes in the store and not one sales person assisted them, probably cause they were young adults. Needless to say, they gave their business to another furniture which provided them with great customer service.

Very easy Jonathan made that Process an what I wanted for a bedset easy if u go there ask for him

Advice: I recommend you to check online prices before go there and make sure they match the prices.

Jonathan was easy to work with made our experience stress free!!

First time buying from Ashley the sales manager Jonathan Rome was so patient and helpful. Thank you once again for your outstanding customer service.

STAY FAR AWAY FROM THIS COMPANY!!!!!!!! DO NOT ORDER FURNITURE FROM THEM, WARRANTY BECAUSE THEY DO NOT HONOR ANYTHING!! CUSTOMER SERVICE HAS NO CLUE AS TO WHAT GOES ON!!! GO TO RENT A CENTER OR SOMETHING THIS COMPANY IS HORRIFYING!!!!!

About two months ago my wife and I went into the store and purchased these items. They where delivered on 4/27/2022. As the pictures show they where left in its packaging. Upon ordering these items we paid for it to be set up our paperwork shows that we paid for that. I spoke with the staff at the store and they were helpful enough to give me the information so that I can submit a complaint to customer service and they told me that I can't get refunded when I clearly paid for it to be set up. I explained that I paid for it and it's on paperwork. The delivery team ignored that and asked someone who didn't know we paid for it was told he would put the legs on the sofa but to set up the sofa in the corner. The delivery team brought in the items and left right after. My wife and I will never show our faces in any Ashley furniture ever again.

I went in today looking for a few pieces of furniture. The female salesperson was great! As far as the two boys at the front door, they sat around looking disinterested, barely welcomed me in and then treated me like I was there to rob them as opposed to a potential customer. As a former Director of Sales for a fortune 500 company, I thought they were pathetic!! They seemed better suited for McDonald's. I spent my money somewhere else.

Never did a review on line before but had to do this one Had a great experience shopping at Ashleys Homestore, Newington a couple of months ago.Jonathan Rome, Sales Manager went out of his way to assist me with my purchases. Knowledgeable, patient and friendly. Also if that wasn’t all, I recently had an issue with the delivery and Jonathan and Anthony Rigali, Store Manager were extremely helpful and professional in dealing with the matter . GREAT CUSTOMER SERVICE! will be shopping at Ashleys Newington in the future

Extremely friendly staff. Very knowledgeable about their products.

It was my first time visiting Ashley Homestore, I was greeted by associate Michele who gave us a cordial and warm welcome at the entrance. The store looks amazing and has an almost endless variety of home furniture for every individual. Associate Michele was very helpful and patient in helping us choose what we were looking for, Michele was very knowledgeable about every piece of furniture, pricing and functionality, after making our choice Michele got us through the paper work very quickly. I really enjoyed my experience at Ashley Homestore and definitely recommend it. A. Otero

They don't back what they say when it's not what you think you bought would never purchase anything there again

The store is beautiful and I love their furniture. I had the best sales person, Patti. She was sweet, polite and very knowledgeable. The problem was the store cancellation policy: you have 72 hours to cancel. After this period, they will charge a 30% CANCELLATION FEE. The delivery estimate for my sofa was first week of March but their policy says they have up to 26 WEEKS TO DELIVER IT! If I try to cancel it before the 26 weeks, they would charge me a 30% fee. No joke! Buy the furniture online. The online policy just charge a fee if the furniture is delivered. The store is independent and make their own policies. Please don’t agree with this cancelation policy. It’s unfair and will give you a big headache.

I ordered a couch that they told me was going to be delivered “first week of January” Ofcourse i call and they keep pushing the date back and back saying it’s “in the warehouse” then “oh we don’t have it yet” “oh we’re waiting on the ottoman”. I understand shipping is delayed but they definitely tell you what you want to hear to get a sale, they kind of scam you considering Stan originally charged me way more for the couch than it was listed for online and way more for shipping until i saw this binder they had laying out with a way lower shipping price. Now when I call for updates they don’t even answer the phone, it’s not that I want to be annoying but i spent a lot of money and just want to be updated when I will receive my order as they keep changing their answer every time. Update: we finally called again and asked for corporate number, turns out they gave us a number that has nothing to do with corporate, we then got the number to the warehouse and called and by our surprise our furniture has been in the warehouse for quite sometime yet the store was telling us they still don’t have anything. We set up delivery with the warehouse and should finally be getting our set next week. *will not be coming here again for any furniture ever again

My whole experience was excellent with Ashley!! The furniture I received was exactly what I ordered and the delivery was painless and professional! The whole process was guided with expertise from Jonathan Rome, the sales manager that helped me from beginning to end, as well as following up afterwards to insure I was satisfied. I would recommend Ashley and Mr Rome without hesitation to anyone. During these times of extended delays and shortages in everything they made it easy as possible.

I really didn't care for the sales man that we tried to talk to. Talked down to us, a bit sarcastic

I ordered a desk in October 2021 for my fiancé’s birthday and was told by the associate there “should” be no delays and the desk will arrive the week of November 9, 2021. November 9, 2021 came and went with no desk and no call. I called back and Ashley’s now told me March 2022. Instead of the desk being delivered 30 days after order now it is estimated for 5 months later. If I knew it would take at least 5 months I would’ve ordered from a different store, as my fiancé is still waiting for birthday present. I understand things get delayed but delayed 4 months is a bit ridiculous especially after being told there should be no delays. This isn’t the first month of the pandemic, business know now about supply chain disruptions and how to forecast them. The customer associate who helped me had to know when I ordered the desk that it wouldn’t be ready in November 2021 and was just misleading me to make a sale. I’d recommend going with a more honest trustworthy company.

Do not ever buy anything from this store. This store gives false details. I ordered two item one month ago from the store initially they said one item is at ware house and they waiting for another item so they can deliver both thing to gather(overall time was mid January).I called them today and now they are saying they will not have anything by February. Do not buy anything from here we can understand supply chain issues but not lie. They have been lieing every-time I call.

UPDATE: It is now February 2022, 10 months after we placed our order and we STILL DO NOT HAVE OUR FURNITURE. Original Post: DO NOT SHOP HERE. I have never left a review for anything in my entire life but I am leaving one here so that no one makes the mistake of shopping here. We ordered our furniture at the beginning of May 2021. They told us to expect our order delivered by the end of May. That original date was pushed back to August then October and now it is December and we STILL do not have all the pieces we ordered. Also, they never called to let us know this, if we had not called to inquire about the status of our order we would have never known. At first we were totally understanding given COVID and supply chain issues but after multiple calls, discussions, and empty promises alas we are still waiting. In the meantime, two of our neighbors have ordered furniture from local competitors and received their items within two weeks. Please do yourselves a favor and shop somewhere else. I doubt the customer service department monitors these reviews or even cares that we had a horrible experience but if this review stops someone else from shopping here and having to go through a similar experience then this review was worth writing.

When I went in the store everyone was very professional and then with the whole Covid going on as they use as a accuse get your money supposed to get delivered between six and seven weeks finally got delivered after 12 weeks tried to call the store multiple times to figure out what was what and I got so many different stories and the manager and my sales rep were always supposed to call me back and never did I had Going to the store and figure out what was wrong and they’re saying my furniture was in a get delivered to January some pieces and I will soon as I made a big complaint miraculously it came out of thin air in my furniture is getting delivered in the next few daysAshley furniture does have a nice stuff but what I went through I don’t think I’ve ever purchase from there again because I wasn’t compensated for doing their job and all the aggravation and the stress that it caused me and having a miss work

I've ordered from this store before. Sales and customer service are always eager to sale to you. It's getting the furniture that is the issue! The delivery truck came with half my sofa only to learn through customer service the piece wasn't going to fit my pre-existing sectional. I spent over an hour on the phone when making this purchase. Had the sale rep send me photos, look up my older order to match the extra pieces only to have it not match. Let's not even start with the price discrepancy. I'm currently waiting for the store to open to see how this is going to be rectified.

My salesperson Lauren was fantastic. Very happy with the furniture I purchased

Terrible customer service and business practices

Have been waiting for my coffee table that I bought from Newington, CT store in October 2020. I have been waiting for it since December 2020, and still have not received it. Today (Sep 6) the “likely” delivery date was pushed out for the umpteenth time and was given as “sometime in October”. Today again I have been offered a refund but all my furniture was bought as matches sets, so I am not willing to let go of this coffee table. A second option I was given today was to buy it again online but since it could be that a franchisee may be able to deliver it sooner, however I would not get it at the same lower price I had bought the previous one for. Neither the manager Tony nor any of the employees at the Newington, CT store are able to resolve this and conveniently gave up on me today. Be very wary of what and how you buy from this store. I would not recommend this store. The only star that they deserve is to still answer my calls and talk to me. However, after today’s discussion I am not sure whether that will stay the same. Thank you #ashleyfurniturestore for going out of your way to make this a miserable experience. I appreciate your impeccable high standards. Rohan

My experience shopping experience was nothing short of exceptional. Chelsea made our experience as quick and effortless as possible. From recalling accurate information about the products to listening to what our needs where and finding the right sofa we couldn’t ask for a better experience. We will definitely be buying more furniture from her in the coming months and years.

We had a great experience at Ashley! From day one Jonathan provided fantastic customer service and made the process from buying to delivery as smooth as possible. We’d recommend stopping by if you’re in the market for new furniture. Thank you again!

I love this place, the furniture is made of good quality nice a strong wood not the fake stuff like bobs or raymour (ewwww) the people there are very nice and do their best to make sure your leaving there happy and not feeling like you made a bad decision. Thank you all and thank you John I will definitely be back for more and more.

We visited the Ashley Furniture store in Newington. Jonathan Rome (sales manager) was very informative and extremely helpful in assisting us with our purchase of a new sofa set! Awesome experience!!

Everyone was so courteous and attentive. Jonathan Rome from the beginning to the end was super helpful and available for all of my questions, and always ensured to follow through. Including the delivery team and the warehouse team that assisted us. Everyone was professional and made this entire process that much easier.

Jonathan Rome was wonderful in helping us find the furniture that fit our needs. Shipping was as expected considering the delays due to COVID. We were notified the day before of our shipping window and received a call and txt message the day of with an ETA. Our original order came defective so we had to refuse the furniture but Jonathan helped us pick out something different and had no issues with our second choice. The delivery men were professional and courteous of our property. Pricing was fair and payment financing was made available. I would definitely recommend Ashley HomeStore to my friends and family.

Michele was great. She helped me narrow down some selections.

The service we received was helpful and quick! Would definitely shop at Ashley again!

Smaller selection than some other places. Prices were comparable and staff was very friendly.

Best furniture buying experience from start to finish! Jonathan Rome was so helpful and knowledgeable so ordering and delivery went super smoothly. All my furniture came when expected and in pristine condition. The delivery crew was very friendly, quick and professional. Wouldn’t hesitate to purchase from Ashley in the future.

Jonathan Rome was an amazing help. Worked tirelessly to help my wife and I which was a huge relief as we are new homeowners. Would recommend him any day for his work ethic and professionalism.

I had a wonderful experience picking out furniture. My sales rep Chelsea Walsh was fantastic. She explained everything and answered all my questions. I would recommend Ashley Furniture Store to anyone 100%

I visited the Ashley store in Newington, CT. After the terrible customer service experience pottery Barn, it was great to feel treated like a regular customer by Jon Rome. Jon made the purchase very simple and easy. He was knowledgeable and friendly. I would highly recommend this store!

Great communication very helpful n very Respectful… Thank you Jonathan Rome

What a company!!! they called me twice in one month , to inform me that I will receive my new dresser .. the funny thing that I already I received my dresser, and it’s delivered to my house. I guess I should accept the two free dressers and sell them online .. what a management 😂😂

Friendly and helpful people

Jonathan Rome was a fantastic sales rep and super helpful! Definitely will be utilizing him for other future purchases and recommending him!!

I recommend 100% Jonathan Rome. He will help you find what you are looking for, and make sure you are taken care of. He is very nice and super professional.

What a great experience we had at store. Jonathan was so great with his customer service that he locked us to buy the stuff from their store. Not many people have that kind of great skills. He took care of us in great way making sure we are getting great deal along with making sure we get delivery at time during this pandemic delays. He kept following us time to time to make us aware with the updates. I highly recommend others to go to Newington store and get the same kind of service from Jonathan and his team.

I honestly wouldn't bother going into this specific establishment . Went in today, no one greeted my father and I even though there was 3 to 4 salespersons standing near the front entrance. Stood around for almost 20 minutes because we were interested in a living room set. No one even bothered, they stare at you though. I work in customer service, there's a difference between trying to give a customer some breathing room and ignoring them entirely. Good luck earning your commission without being personable towards paying customers. To make things more of a joke, my father went in a few days prior without me to look around for a living room set and found one my family would like. The saleswoman must be new, no hard feelings towards her I'm positive she was trying her best , it's most likely the management and training that's the issue. She couldn't get correct pricing for the set, and kept going back and forth with wrong pricing. After today, while we were still in the store, I decided to check online on my phone for the exact set, turns out we would have payed an additional $300 in store for no reason. Would have waited until October for the set and would have had driven to a location almost half a hour away to pick it up. No thank you. We purchased the set online, on our own, saved almost $300-$400 dollars and gas money with the home delivery and discount they offer online.

(Translated by Google) I liked the merchandise that Ashley and Ms. Michael Baxter from Berlin Turkpine from Newington was very attentive and showed us the good quality merchandise. Thank you for having employees like Michele Baxter very grateful. (Original) Me gusto la mercancías que tiene Ashley y la Srta . Michael Baxter de Berlin Turkpine de Newington muy atenta y nos demostró la mercancía de buena calidad gracias por tener empleados como Michele Baxter muy agradecida.

I experienced hands down the most excellent customer service from the Manchester, CT store. From the beginning of the shopping experience to the end, the manager Angel Ramos was extremely helpful, and accommodating. He made the entire process of buying a mattress and bed frame completely stress free and easy. I had both my children with me and it took under an hour! Josh was also an extremely helpful associate and both he and Angel helped me with getting my mattress ready to bring home in no time at all. I am so unbelievably impressed by the level of professionalism and amazing customer service I received. I will be an Ashley Furniture customer for life based on this experience! So grateful and satisfied! 😊

Waterbury delivery was horrible, after receiving our products the fire place didn't fit, it was too small for the tv stand, not what we pay for. 1chair had a ugly stain and the other chair was lop sided. And bench didn't arrive because something went wrong with it. Wow! Waiting 3 months or 2 and thats the junk we get. Ashley should go out of business. Horrible delivery

Excellent job Jonathon Rome did. Will g.o again

Good service, special thanks for Michele very professional.

Tried buying a couch from Ashley. They kept delaying the deliver date by a month a day before it was supposed to be delivered. Called customer service and they couldn't tell me if I would ever actually get the delivery. Here I am 5 months later with no couch. Would not bother buying furniture from them. You wont get it.

The salesman I had was very irritating, constantly trying to use high pressure sales tactics and show me a fake website to make me think I was getting an amazing deal. Apparently he didn't realize I could check their actual website on my phone. They never called to give me a delivery window and when I called the store they claimed the warehouse had phone issues. The delivery guys showed up in the time window stated but never called to let me know they were on their way. They scraped my walls up while they were bringing the couch in and were pretty rude when I asked for them to move where they placed it (not at all centered on the rug). The only pros were they had a decent couch in stock and it did arrive fairly quickly. I don't think I'd shop here again, certainly not with the same salesman.

The buying process was easy enough but I live almost over 10 miles from the newington location. don't have alot of extra time on my hands. Trying to coordinate a delivery is so hard because they NEVER pick up their phones. This is my last purchase from them needed more furniture bought it somewhere else because I can't bother with this i don't have the Time to keep driving to this store and when I get there they just sitting down and the phone lights blinking.

We decided to purchase the insurance for our new couch which was supposed to cover all damage/stains etc. A few months after purchase the pull handle for our recliner broke. It took a few months before the mailed us just the part that broke. Then they preceeded to ask us to pay for this part, which we of course refused. Unfortunately it looks like they are also expecting us to install the part ourselves? Don't trust warranty insurance with this company especially when this damage was from their cheap design. I'm hoping this never happens to an elderly person incapable of self installation

I have been to other furniture outlet stores that were crammed with furniture. Not this Ashley. Staff was helpful. Less expensive items included desks, small tables, etc. We used their computer system to locate a dining room table, but had to visit an Ashley furniture store to sit on the chairs and see the table in person. We bought it at the regular Ashley store.

Not much in stock. Was told it would take 10 weeks at the earliest to get a couch and love seat in. Doesn't seem possible when hundreds of thousands of people looking for jobs

Angel Ramos was one of the more attentive and accommodating salespeople I have met in the retail industry. His attention to detail and doing what is best for the customer is outstanding. His willingness to go the extra mile for helping a customer is commendable! I would definitely return to the store where he works for future purchases.

I worked with Johnathan Rome in the Newington store. He was very helpful, knowledgeable and did everything he could to get me furniture in this pandemic. I have ordered living room tables and a bedroom set. I am very pleased and plan on ordering more furniture from Ashley in the future!

They gave us a delivery date which we cut up and throw out our old table. They delivered the WRONG table the next day, which has left us tableless. No one from Ashley Furniture has contacted us in regards to a new delivery date or even an apologetic reach out. Every thing someone from my family reach to this location, no one answered, all voicemails were full. When I finally got a hold of someone, I asked to speak to Stanton the Floor Manager who helped us. The rep on the phone said he's just in sales which confused me since his business card he handed to me said Floor Manager. So, who he is? I left my name and number for him and call me back and he never did. I reached out the them the next day, finally someone answered and helped with my concern. Our new delivery date is a week out... 2 weeks after their mess up. We are getting punished for their mistake. Unprofessional. Would not recommend to anyone. They would have never called us to reschedule if we never called them.

We purchased our furniture on Black Friday. We need to do to Covid there’s a furniture would be delayed. The original sales person who helped us had left the company. This is when we met Jonathan Rome, sales manager from the Newington store. Jonathan me sure to contact us to let us know that he would be handling our account. He also touch base with us several times to keep us informed of when our furniture would be available. After setting the delivery date unfortunately my family got Covid. Jonathan but above and beyond to make sure that we were taken care of. Thank you Jonathan Rome for proving that customer service is not dead.

Angel was very knowledgeable, friendly, and helpful.

We worked with Angel he was great and not pushy. I had a lot of questions and he patiently answered all of them . I would recommend asking for him if you go there. We haven’t received our furniture yet so I can’t remark on that but they say it’s about six weeks.

Our salesman Angel was the best!! Due to recent bad experience with another furniture store. He greeted us at the door, listened to what we wanted and showed us what we were looking for in a couch. He didn’t crowd us or push us in something we didn’t want. We left there completely satisfied with our purchase!!! Highly recommend him!! Thanks Angel!!!

I wish that I could leave negative 1,000 stars... There have been exactly 0 times that I’ve left a negative review in my life about anything or anyone,,, but here goes. We purchased furniture in the last week of October after a lengthy conversation where we assured the sales person that, if it was going to be delayed, we’d rather hold off. Of course we were assured that our items were in the warehouse and would arrive before the holidays. We felt very pleased if skeptical... and paid in full. When we called to check on our order in November, we were told that pieces were held up and that late December was still a possibility. Well, Christmas came and went and we were, ofcourse, without our living room set but assured that the first week of January would be our time frame. Wouldn’t you know, when I called in January, the date had been delayed by - you guessed it - problems in the manufacturing process. Rest assured however, the first week of February was going to be awesome and soon we would be enjoying a wonderful time relaxing on our new furniture... Except that isn’t really the case. Today I called to confirm our February bliss only to receive another line of BS from a manager who sort of cared in between yawns... as he assured me the hard date of February 20th would be one I could set my clock to! Should I hold my breath with joy?!?!?! After all it’s only another 4 weeks! Given that I want the product, I remain in this abusive customer relationship with Ashley Furniture who, by all appearances, seems to score a enormously negative scores in the old customer care department. This location - in Newington - has now lied to me in the selling process, failed 4 times to meet delivery targets, and barely registered a pulse in the “give a damn” department. I’ve seen poorly run businesses before - but take a bow folks - you are, without question, the worst of them all.

Zero stars if it was possible,watch out Look below nothing but negative reviews They should be ashamed

Let's start off with i bought my furniture in August cause my wife was pregnant and we wanted to have it all ahead of time for the baby which was due in december. I was told 6 to 8 weeks for a time frame on delivery. Well 3 months later some of my furniture came in damaged(still waiting on the rest). I contacted the store. I was told someone would call me back within 48 hours. Never heard back. Called again and was told to email the customer service email on the website. That email doesn't work at all. Call and I'm told there's no managers on duty. They're busy. Anything but actually being helped. The employees seem to be trained to keep you away from managers or getting anything resolved. I was actually told by someone at the store that they're under paid and do to much work as it is. I was also told by a manager that because I bought a lower end set that it is what it is. As rude as that is to hear after spending 2k on a bedroom set. I continue to press on to try to get my furniture fixed and delivered. I was told they would have someone come out to repair the damaged pieces. That never happened. I was called and told they would be delivering the last piece of my furniture. It also came in so damaged that they had to take it back and get me another one. I was then called a week later and told they could deliver the chest on December 30th. Now my child has been born and I still haven't had this resolved. On December 29th I was called by an incredibly rude lady from the distribution center saying they're too busy on the 30th and ill have to reschedule.... again. Mind you I have a new born in my house. We are in a pandemic and I did this over 4 months ago to avoid all this. She said too bad theres nothing they could do to help me. So after rearranging everything to make it work I now have to do it again but I won't be able to be home cause I have to go back to work. My paternity time has ended. This is the absolute worst company I've ever had to deal with. Terrible customer service. No one there seems to have an idea about their job and how to appropriately help customers. Its unfortunate thats this is how I was treated and that you will never get me back as a customer. Buyer beware. This place is a travesty.

My favorite store they were busy.

Ashly furniture is awful. Customer service is the worst ever.

Loving my new living room sofa! The Sales Manager, Jonathan Rome, was extremely helpful throughout the process. Due to COVID-19, many furniture pieces are unfortunately on back order. So, I’d recommend keeping that in mind and checking your delivery status frequently. I originally ordered the “ Coulee Point 2-Piece Sectional with Chaise,” but when I was told that delivery would be delayed for another few months I visited the store and selected the “Wilcot 2-Piece Sectional” instead. Overall, I’m grateful that Ashley HomeStore was able to find a solution to the problem.

Love their furniture. Staff is always pleasant & not pushy!! Will go out of their way to find a piece of furniture if they do no longer have it in there store.

Service was great! The whole process was quick and easy!

Horrible customer service and poorly made furniture 😕 I have put off writing reviews for almost a year because my service when buying was so excellent. But I have come to learn that the customer service is only good when they can make a buck. I furnished my new home with Ashley’s and every piece I purchased that day is flawed. I was going to let the flaws go but my main couch is completely broken and when I reached out it took three months to get a hold of someone then a month to “fix” it and with in a month it broke again . Now I have tried for 9 months to get a hold of someone and no one returns my calls emails or chats on the website . I just want a replacement or even a store credit at this point. Very very disappointed. We sent so many friend to the store after our shopping experience and now I feel I did a disservice by recommending them.

Ordered Patio Set & Couch in June. Said we would receive in August. August comes. Said we'd receive today. We canceled the couch. Bought elsewhere, received on time. Now that delivery date comes - the patio set is scheduled to be delivered in November - just in time for winter. We could have re-ordered our furniture from Wayfair ( NOTE: The same exact model & style ) & received it 2 weeks ago - but their sales rep Sami lies to us, give us the runaround & feed us misinformation for their commission. Disgsting. Never doing busines with these people again. Stick to Wayfair or Bassett. They treat you right, respect you - AND they stick to their commitments. Don't waste your time here.

We ordered a couch and matching love seat on July 5th, it's now 9/8 and still nothing. I also bought a $130 pillow and was told AFTER I paid for it that it wasn't in stock. I called 3 weeks later asking for an update on my pillow and they told me they had it at the store to be picked up. I drove 35-40 mins to get there only for them to tell me they didn't have it but would call the warehouse and call me back with an update, I never received a call. I called a week later and they had it waiting at the front desk..again I never received a call telling me it was finally ready. I called back today (9/8) at 10:25am...it took me 25 mins to get someone on the phone and when someone finally answered (10:50 am) they told me to call back at 11am (in 10 mins) bc they couldn't help me until they were open. We love the couch we selected and got a great deal on it, but honestly if I knew their service would be so bad I would have gone somewhere else. Now we are past the time to cancel our order, and who knows how much longer we have to wait bc they never give you any updates for anything. I understand we are in the middle of a pandemic but that is not an excuse for the lack of communication and customer service that I received. This has just been an extremely frustrating experience with Ashley Furniture.

I didnt buy anything from there was with family who did, I found the experience myself odd and deceiving and not to their word and up the price when stated 0% interest for 6years

If I could leave negative stars I would. I will never ever be going back to an Ashley Furniture. While their furniture may look great, their customer service is beyond awful. We ordered our couch at the end of May, and while I completely understand we are in a pandemic so shipping times are longer, the company continuously lied to us over and over about when we would be receiving our couch (that we still have not received). At first on the day of the order, they said it would take 4-6 weeks, which was perfect because we were moving and didn’t have a couch for our empty place. Our salesman conveniently “forgot” to mention that it would be 4 weeks from the date it got to the warehouse, which was expected to be in 9 weeks!! After having talked to them on the phone pretty much once a week since then, I have received no help. They were so sure it would be at the warehouse August 28th and they promised to have it on the truck and at our place within days. After waiting so long, we called today (9/1) to check on the status because we hadn’t received any more information about delivery, and they now say it won’t be at the warehouse until 10/1!!! If they were upfront with us about the time it would take and didn’t lie and mess with us, I wouldn’t have an issue, but this process has been so incredibly stressful and awful. Please just go to a better furniture store. We have just ordered pretty much the same couch from Raymour and itll be here in 3 weeks, not 5 months.

ordered a nice dining room set to be delivered threshold. I guess if you don't get white glove service, they damage your items on purpose. Dining bench arrived with the upholstery exposed and dirty. Chair arrived assembled and scratched. I'm starting to think this was a return and they gave it to me. Calling the customer care does nothing. They sent me an email on how to clean my upholstery and they still haven't responded to the scratched chair 3 weeks later. I used to be a faithful Ashley customer but I'm done.

By far the worst experience I have ever had purchasing anything. The salesman repeatedly went back and forth on pricing in an attempt to confuse my girlfriend and kept asking how many barstools we were looking for. It was two. Two seats. He tried to say, "It was six, right?" at least three times, presumably because he knows that once he has an order processed, their distribution is absolutely horrendous, and he can blame any issues on them. At that point, his commission is in the bag, and he can say, "Sorry, you have to deal with the warehouse," so what does he care, right? If you don't want to pay for delivery, you have to drive to Enfield (45+ minutes from my location) to their backwoods truck stop of a distribution center. After waiting six weeks for them to ship two bar height chairs and a bench to Enfield, we never received any notification that they were ready for pick up. When I finally had to drive there, because no one could give me answers, I was informed that the distribution center lost power. Understandable, as much of the state lost power recently, but when I was told they would notify me when I could reschedule, they again failed to contact me on the day they assured me they would call. I had to call them back myself several times. When I finally was able to drive there to pick my purchase up they took their time trying to find what they had done with it. They also brought it out without wearing masks. I'm not the kind of person to make a big deal out of that, but it should at least be mentioned for those who are. When I got the chairs home, they were missing pieces and did not assemble properly. I gave them the benefit of the doubt and assumed it was just me, but when my girlfriend researched online, she found that multiple people had the same issue, because a peg hole was misaligned. When I called to speak to customer service (because you can only deal with the distribution center in ENFIELD at this point), they had to go through a physical file of all the orders from that day to find our name, because apparently they are only able to look up the assigned order number for orders that are delivered. What exactly is the point of an order number then? Do they even have computers there? Now I have to either A.) Drive all the way back to have someone look at it or B.) Wait six weeks for them to have new chairs shipped and drive all the way back to pick them up, with no way of knowing if they will have the same problem. They can't tell me if I can return the chairs for my money back, because the person whose call that is is apparently conducting interviews all day today and will not be available for two days. I'm glad that minimally staffing their incompetent operation (likely because they won't provide their employees with enough help or compensation to keep them around) is a higher priority than my satisfaction as a customer. I believe that they have a no return policy any way. I am a patient man, who works in sales and shipping/receiving, for construction material FAR larger and more logistically mind-numbing than furniture, so I understand how difficult these times are. Regardless, this was an absolutely, over the top miserable experience. Nothing justifies this level of incompetence and lack of concern for the customers who keep this company in business. I am completely and utterly disgusted.

I won’t be purchasing another item from them. I was told I would be getting my complete new living room set on June 10th from a May 22nd sale. They called and said it was delayed to mid July. Finally was able to get a partial delivery at the end July. Now it’s August 11th and I haven’t heard about the love seat. So I call them and they tell me the end of October! If I had known in May that it would take 5 months to get the entire living room set I would have moved on. There is no return policy once The item is in your home so I’m stuck waiting for my love seat. Very misleading and dishonest way to conduct business.

Go to Jonathan (Sales Manager) for all your shopping inquiries! This is the second time we have bought home furniture from Ashley’s HomeStore (Newington) with Joanthan being our representative. He has been nothing but helpful and honest. We will definitely be coming back for future purchases for our new home!

I just purchased furniture for my new home from Jonathan R. At the Newington store. He was beyond helpful! He had great ideas and recommendations! This was top notch service! I would come back again and highly recommend Jonathan to help anyone. Deserves 10 stars!

Wow, I went into buy a couch, I was greeted but that was about it. Salesperson was terrible. I will look elsewhere.

Horrible customer service and follow through post-sale.

Excellent customer service

They are very friendly there but the manager is very pushy.. unfortunately they lost a sale because of that. I couldn’t wait to get out of the store. But our sales guy Tommy was awesome!

Absolutely Horrible Furniture Quality And Service The furniture came with material and electronic issues, and they act like they don't care. They didn't honor the return policy, and they've already admitted that they can't repair as new either. I would NEVER buy anything from Ashley Furniture again. The quality is subpar and the service is horrible.

Went here to buy a bedroom set and I walked out very satisfied!! Thank you to Jonathon Z for all your help and exceptional customer service skills! I am very pleased and I would highly recommend this store to all my friends, family and co workers.

I scheduled a delivery over 2 weeks ago and was told I would get a call that details the time my delivery would be. I never got that call and inquired about my delivery. They never put me in the system and now I have an empty apartment that I have to live in for another week because their people are incompetent and don't even know how to use their own systems. Their response to the situation was completely inadequate and almost non existent. I will NEVER buy from this store or recommend them to anyone. I hope the furniture is better than their customer service..

This location is very unprofessional. The agent who helped me initially seemed knowledgeable about the products and sold me furniture. However, once ist came to receiving my furniture I was talked down to by staff when I had questions about when I'll be receiving my order and the agent called me personally to argue with me about my complaints. It's been little more than a month and my child still have NO bed. It's been hell since ive dealt with this Ashley's. Very stressed.

PLEASE TAKE THE TIME TO READ!! Honestly, I don’t know where to begin. When we decided to go with Ashley’s we had already tried twice from another furniture store. We selected a piece with Fabiana and then it was scheduled to come on 1/20/20. Two days prior I got a time frame for 1:30-4:30p. That day around 11:30am I get a text saying “your furniture will be arriving in 15 minutes.” I call them and tell them I’m not home and that I’ll be home by my time frame or a little before. I never specified a time. At 1pm, I get a call from a man I now know to be Julius who says we’re outside. No warning text. No nothing. I tell him I’m not home but can be there in 15 minutes which is still within my time frame. He yells at me saying that he was told I’d be there. Again I never specified a time so I told him I was on my way. I get there and rolled down my window to tell one of the guys who I was and that I was just going to park. While my window is still down I can hear Julius making a comment like “I can tell that’s her right there, just by the look on her face.” I then get out of the car and I don’t make a comment, I just let them in and the other two movers are bringing in the smaller items. When it came time for the bigger piece to come, by the time he got it in the hallway Julius was already making snarky comments about it not fitting. As soon as he began making those comments, I called my husband because these were issues that we experienced with the previous furniture store. Julius tells me to FaceTime him so he can see that it doesn’t fit. Julius then lifts up the couch barely moving it to show that it didn’t fit. He didn’t even try different angles to get it to fit or move it any other way. My husband then starts asking him if he has tried different angles. Julius then proceeds to yell at my husband about how it won’t fit, about how Julius has been doing this job for 3 years, about how my husband is telling him he doesn’t know how to do his job, and so on... It got so bad that my mother-in-law who came up through the elevator heard the commotion and thought Julius was yelling at me and yelled at him saying “ARE YOU YELLING AT HER” to which he replied “no I’m yelling at him” and she said “so you’re yelling at my son” and told him to relax which he then began to. He was incredibly rude and unprofessional and kept stating how he has 3 years experience with the company... we then decide to reselect another couch and when speaking to Fabiana, when I expressed my concern with my experience, she was also very rude and kept calling me “hun” such as “well hun, if it doesn’t fit then it doesn’t fit” which I find quite insulting and disrespectful... eventually we came in store and picked something out with the manager and another store worker named Patty. It came in today 2/5/20. At the time of re-selection, we specifically stated to not have Julius as our mover. My husband was present this time and our scheduled time was 4-7p. I then get a text from my husband that Julius is the one bringing up our furniture.... WE WERE ASSURED THAT HE WOULD NOT BE THE ONE DELIVERING OUR FURNITURE. Yet here we were with him still being rude and disrespectful, fighting and bickering with his coworker in front of my husband. Here’s the funny part... THEY COULD NOT GET THE FURNITURE IN... and given this was the fourth time we’re going through this we measured everything to a T.... here’s the best part.. MY HUSBAND TOLD THEM TO LEAVE THE SOFA IN THE HALLWAY AND PROCEEDED TO GET THE COUCH IN ALONE.... without their help or their 3-years worth of experience. Honestly so unbelievable.. I wouldn’t recommend this place to anyone who cares about their customer service experience.

In store employees were ok. A little over priced. Delivery service was terrible. Employees burping and farting in my house. When the couch didn’t fit up the front they stood around for 20mins until I canceled the order and told them to leave. Plus the order was late by two weeks in the first place. Never again.

My experience with the manager John R was exceptional! He was very knowledgeable on all items and spent a considerable amount of time with us to ensure our purchase was to our satisfaction. I did not feel pressured to buy outside of our budget, he was professional, well versed and guided us with all the necessary options that was a fit for our family. He was transparent and honest, when making large purchases that’s what I look for in a great sales manager! Best customer service around and I recommend John R if you are looking for an awesome Ashbury experience!

Buying furniture here has been the worst experience of my entire life. Ordered a dining table, sectional couch, and a bedroom set. The bedroom set came in unscathed and actually looks and feels very nice. The couch and table however, have given me nothing but headaches. The table had to be delivered 2 times. The first one was completely broken in every way a table could be broken. The second came in slightly wrong. They sent a tech out, the tech did nothing. I fixed the table myself with 3 simple tools, something the tech couldn’t even do. Upon delivery of the second couch, during setup, the delivery guys took a chunk out of my brand new $3800.00 flooring that cannot be repaired. The flooring will have to be re-done, and the quote I got was $5,300.00. I called this store and the manager was “busy” with a customer on 2 different occasions. I called the warehouse and I spoke with a woman who told me someone has to come look at the damage. She then hung up on me without taking down the rest of my information. I am absolutely disgusted with this company. If you don’t think they’ll do the SAME EXACT thing to you...you’re wrong. Go read the bad reviews...this issue is consistent and nobody wants to rectify the situation.

My husband & I had a great experience shopping at Ashley’s Furniture in Newington. Jonathan, the Sales Manager, was easy to work with and incredibly helpful. We didn’t feel pressured into purchasing anything (no one followed us around or tried to push us into making a purchase, like many other stores we went to before). They allowed us to look around & try everything out by ourselves. When we did have a question, Jonathan was readily available to answer and was incredibly thorough. We can’t thank Jonathan enough for his exceptional service. We did purchase a living room set that we absolutely love, but more importantly, we walked out of the store with complete confidence and understanding of our entire purchase thanks to Jonathan. We will definitely be going back to Ashley’s Furniture in Newington for all of our future furniture needs and hope that we will be able to have Jonathan assist us again. If we could give him 10 stars, we would!

Ordered a bedroom from Ashley's Newington store. A month later they delivered my furniture and that's where the nightmare began. The delivery guys were very careless and scratched up our newly refinished wood floors, nicked our wall, and assembled our dresser outside on our muddy front lawn. They didnt bother putting our fireplace TV stand together and 2 out of the 4 pieces of furniture were damaged. Not to mention they tracked mud throughout my house and repeatedly declined my husbands offer to put a blanket down to assemble the pieces on to avoid damage to the floors! They quoted us a 3 week turn around time for replacement pieces. We were offered a $100 credit for all of this headache. After sending pictures and numerous emails back and forth we decided to cancel the order and had to pay 25% restocking (came to about $327). NO ONE from Newington location bothered to contact me. I will never shop at Ashley's again. I'll stick to WAYFAIR for my set! HUGE DISAPPOINTMENT!!!! SUBSTANDARD CUSTOMER SERVICE!!!!

Cathy G was exceptional! Took very good of my husband and I! Top notch service and highly recommend doing business with her!

The best experience, consultant Patti was attentive, professional and extremely knowledgeable. I left as a very happy customer as Patti was able to help me find the bedroom set of my dreams.

Ordered a dining room set there. The pricing is very confusing. Prices on the front of the cards is different than actual prices. Explanation was those were costs of financing and not item price

My husband and I came into Ashley’s looking for a couch and ottoman for our basement. This was our second time purchasing furniture from Jonathan Rome. After having a wonderful first time experience purchasing a new bedroom and dining room set a couple years ago we were in the market for new basement furniture. We knew exactly who to go see to help us with our furniture needs. Jonathan was so helpful in finding us the perfect couch at a great price. He was very professional and knowledgeable about all the products in the store. We would definitely recommend anyone looking for new furniture to talk to Jonathan. Thank you again for providing us with another wonderful customer service experience!

They said they would price match and after one day the price was lower online. Told I would get a call back from the manager...still waiting. Look online it’s probably cheaper!

Our sales person Jonathon Simmons was very knowledgeable regarding the products. He answered our questions fully and helped us to make an informed decision. We will certainly make Ashley Homestore our first choice when looking for new furniture in the future.

First time to an Ashley Store, looking for some reasonable priced items for our Florida home. I was hoping to pick out and order through my local Ct. store when I was informed by a saleswoman that she could not help me because I could not order in Ct. and she worked on commission so therefore I was on my own. At that point, Angel offered to assist me even though he too worked on commission but would answer any questions I had. What a difference an employee makes when shopping at a new store! He showed me that he was obviously a team player and worked for the good of the company in-spite of the fact he wasn’t earning anything. I spoke to the manager to let him know that this employee showed good will towards the company he represented, a sense of responsibility to help, and impressed new customers. My husband and I visited the Newington location and left feeling better than when we first arrived. Hopefully, Angel will get a nod from the franchise owner!