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Ashley Store Newington, CT
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Newington, CT represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Newington, CT is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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Very helpful! Got a bedroom set and everything was in stock, able to give a great price and discount. They had a great variety and stockroom too!
V and the team were so wonderful and helpful! V helped me find exactly what I was looking for and made the entire purchasing process smooth. Highly recommend these guys if you’re looking for new furniture.
Great experience working with V!
Had a great experience today. Came to look , had an idea on what couch we would like and was given a great price from Daniel than any other places we’ve been looking at. Thanks again !
Daniel was very helpful finding our furniture, and was able to beat the price we had in mind!
Daniel was great got me in and out with my mattress
I saw the Biscoe performance power reclining sofa and love seat online, went into the Newington store and barely had to see anything else. I fell in love with it as soon as I saw it and sat down. So comfortable and has nice reclining features. My saleswoman “V” was so nice, not pushy, and did what she could with the price without me even asking. I was expecting a longer couch shopping day but this experience made it easy!
I had a great experience at this store. Daniel Fernandez was the gentleman who helped us. He was pretty knowledgeable, helpful and got us the best deal.
Daniel in the Newington Store was great! He helped us get the best price on the couch we came in for. Would highly recommend!!
Had a great experience at the store. I’m one of those people that want to be left alone until I’m ready for help and told Dan F this when he first welcomed me to the store. After finally deciding on some furniture, he was extremely helpful in completing the sale and made sure that I got the best deal possible. I appreciate his honoring my wishes and not being pushy in the slightest. Highly recommend and will be back!
V was fantastic. Walked the entire store with me and didn't want to sell me the most expensive items but the right items for me.
(Translated by Google) It was a pleasure buying from Ashley, especially because of the attention of its salesperson Daniel, a willingness to find solutions to any inconvenience or request we made in the process. Daniel, always friendly, attentive, respectful and with great quality. I must also thank the manager for the support so that the purchase could be made, being customers as demanding as me and my wife Miriam. Thank you, satisfied customers. (Original) Fue un placer comprar en Ashley, sobre todo por la atención de su vendedor Daniel, una buena disposición para encontrar las soluciones a cualquier inconveniente o solicitud que hiciéramos en el proceso. Daniel, siempre Amable, atento, respetuoso y con mucha calidad. Debo agradecer también el apoyo del gerente para que se pudiera realizar la compra, siendo nosotros clientes tan exigentes como yo y mi esposa Miriam. Gracias, clientes satisfechos.
Daniel took care of us for a flawless purchase. Come check them out for all your furniture needs.
Derrick at Ashley in Newington was very personable and helpful. 5 out of 5!
Great experience across the board with Derrick. Very helpful and didn’t stalk our every move.
Jessica, the registered sales agent, was very helpful. I went in for a rug and ended up taking advantage of a sale and purchasing a new bed!
We had an awesome experience at Ashley’s today. Great furniture options and really great customer service! Dan helped us find the ideal sofa set for our living room. He gave us great advice, allowed us time to think on our own, and secured a great deal. Highly recommend!
Daniel was amazing , personal and great customer service . Strongly recommend
Jess was wonderful, very helpful with choosing my living room & dining set!
Daniel was our Salesman and we enjoyed him so much! He was very personable, engaging, even entertaining. He answered any questions or concerns we had and let us know the process once a purchase is complete. Ashley Homestore is blessed to have a Salesman like Daniel onboard; Don’t lose him 😊
Great customer service. Daniel was very helpful excellent service!
Jess and Scott were AWESOME to work with. Jess and Scott helped us purchase our new dining set and were extremely patient as we were very indecisive and kept going back and forth between two sets. To add an additional layer of patience, we had our newborn son with us who needed to be fed and changed and tended to a few times. They gave us our space, checked in on us, and thoroughly answered all of our questions we had. They were fair and reasonable with their prices and gave us a great deal. Overall, our experience was seamless and pleasant and we’ll definitely go back to Ashley for any future furniture needs.
You have to pay $150.00 for delivering 1 chair. Too high! Plus they do not give you a time frame for delivery! They give you what THEY want of THEIR time and day! I won't be going there anymore! If you pay that much for delivery,you should have time and day options to your convenience! It's NOT free delivery. And yes,the delivery men should get paid but not $150.00 for a reclining chair! 1 item only! Ridiculous! Highway robbery! Don't shop there!
James was really nice and very helpful.
Came in window shopping and left with a whole lovely living room set … thanks Daniel
This was a ridiculous experience and one I'll never do again. I went to these guys to buy furniture for a new home. I wound up buying furniture for the master bedroom and dining room, which was all I could buy from them because we were continually told items weren't in stock. Six weeks later and several calls made, we still didn't have the furniture. I even left a message for the manager, who never called back. I finally made a call and wasn't all that nice, which lead to them actually putting the manager on the line. I don't remember his name, but he did work to get the problem corrected and I received the furniture today. So, whoever that was, thank you. On the flip side, I shouldn't have had to make several calls, shouldn't of had to wait 6 weeks with zero communication from the store, and shouldn't have had to finally call the store ranting and raving to finally get the manager on the line. If there was a problem with stock, the store should have properly communicated with me. We received no calls, at all. They took our money and just disappeared until I made enough noise. As a comparison, we went to Raymour & Flannigans the same day we were at Ashley's and the experience was remarkably different. We bought two rooms there as well and 7 days later, all the furniture we purchase was delivered and they communicated with us as things progressed. I certainly will never go back to Ashley's because buying furniture shouldn't quite frankly be a stressful experience. That said, I do want to thank the manager of the store again. It would have been better if he actually returned my call the first time, but I do appreciate him hearing me out and finally getting the situation resolved so my family and I can actually sleep at the new house.
Exceptional customer service! James S. was prompt, allowed us time to look around without putting pressure, kind, respectful, took care of us and gave us a great price! Thank you!
Great Experience here! First time here and was greeted immediately! Our salesman Daniel was awesome at working with us to getting what we wanted ! I recommend anyone to come here and see him !
James was amazing. Helped so much and was an A+ sales rep. Definitely ask for him.
Great customer experience. Daniel was a great help and help us with what we was looking for.
Purchased a couch less than 5 years ago and it has completely fallen apart. Absolutely terrible quality furniture. I would recommend this store to someone to anyone that wants to waste their money.
James was very nice and was able to make sure we got a great deal!
Daniel was amazing. Utmost professional and made our buying experience enjoyable. We will be back to see him
Daniel was extremely informative and accommodating to our furniture needs. He carefully configured exactly what we needed. Thank you Daniel we hope to see you again for our home shopping needs. Sincerely, My family.
The sales reps were awesome and very friendly.
Just made the trip to Newington and was greeted by the store manager Scott who was extremely friendly and helpful from the get go. We were in a tricky situation as the original couch didn’t fit through our door. Scott patiently showed us several options that would fit and also fit our preferences. Scott turned out stressed situation into a pleasant one. Thanks Scott!
My husband Emmitt & I (Charlotte)had the pleasure of working with Derrick Jackson & he was very professional very helpful also very knowledgeable we appreciate all his help please all ask for him upon arriving to the Newington location at Ashley’s Furniture store
Solid furniture for a solid price. Watch for the sales and/or financing offers. They do price match. Derek was our salesman and he was kind, knowledgeable, and personable. Also ex-military which is a bonus in my book. I would recommend looking him up.
James, daniel and mohammed really helped me find the best matress and made sure we get the good discount on them , appreciate their help
Daniel was very helpful during my purchase! Very strait forward and does not fallow around. Also just makes sure you buy what you are actually looking for not just trying to sell like most people. :-)
Great experience! James was very attentive and knowledgeable and helped us find a nice bed set! 10/10 would come here again :)
Daniel F at Ashley’s of Newington was a huge help. He helped us finalize our sectional purchase and worked with us to make our choice affordable. He also didn’t even bat an eye at our rowdy two year old running around causing a ruckus. Then when we decided to add another piece onto our purchase, he was very helpful and accommodating over the phone. Go to Ashley’s in Newington and ask for Daniel, he’s the best.
Very helpful. Asked if I needed help. Waited till I was ready. Helped get me the best price. Very satisfied 😊😊😊😊. So excited for my new living room set
I came to buy a new bedroom set for my new apartment and Daniel really helped us out today. Thank you for the customer service !!
Purchase a top grain sofa. Sale person Derrick was great and very informative...
Had a chance to visit the store twice. And we had good experience and service from Derrick . Though he is new to store had a good exposure on products and way to get the answers.
Awful experience, lied about delivery times, made cancellation an awful process. Be warned the Newington branch wanted to over charge for furniture, online prices did not match store prices. No one wanted to be held accountable.
Salesman James Sirois was fabulous when I purchased my sleeper sofa. He made the experience easy, and pleasant and was accomodating.
Great experience with David. First time at the store I wasn't quite ready to commit. David was ver patient and helpful. After saving a bit more more money I went back to David and he did right by me.
Best customer service thanks guys to all
Daniel was amazing! Thank u!’
Daniel is a excellent sales man. He listens and understood what our desires were in the product we were looking for. I would highly recommend.
Ashley’s Furniture store offers a wide variety of styles, and the VP’s hands-on approach with customers is truly unique. If a customer walks in and the staff is occupied, he steps in to help right away! The sales associates are knowledgeable and friendly without being overwhelming. It's helpful to communicate the type of assistance you need, such as: 1. "I’m just browsing and unsure, so feel free to let me look around." 2. "I have a general idea of what I want but would like to see my options." 3. "I know exactly what I need and would appreciate immediate assistance to find it quickly." When visiting the store, it’s important to research and understand the current promotions, as they frequently change and can impact the already great monthly plans. This fluctuation is due to how financing institutions work, not a reflection of the store itself. Additionally, be sure to thoroughly review the service agreement. While it may seem a bit expensive, after careful consideration and my experience as a former sales manager, this maintenance agreement covers significantly more than others I’ve encountered. I highly recommend communicating its benefits to customers! As for areas of improvement, the in-store catalog screens could be much better—the dim lighting makes it hard for customers to see the details. I’m certain that my 3.5k sale would’ve been 3x more, if I would’ve been able to see the catalog while having an associate was available to me for questions. Sales associates could also benefit from more knowledge about inventory and decor. Remember, customers often do their own research and are well-informed, so honesty is crucial. Thank you all, I will gladly answer any questions! By the way, this store is so clean and inviting, my 11 year old took a little nap and became decor and let me shop…. Jennifer Rivera De Leon
My experience was great. I ran into small issue with using progressive, but my associate Daniel was very professional and helped me out.
Hailey and all the staff were very helpful. Hailey helped us the 1st day we stopped in to browse she worked out the best price and we came back the next day to purchase the bedroom set. Looking forward to getting our new bedroom set.
Went to purchase a power recliner today. Met James Sirois at the door and he directed us to the section we needed. James is the sales manager ant he respectfully let my wife and I take our time and try out many of the chairs. Finally we went over to him and asked some questions about a model we were interested in. James was very helpful and found us the color we wanted and it was priced better than the floor model that we checked out. He ordered it for us and we are very happy with his effort to find us just what we were looking for and for less than we expected. Thank you James. We will be recommending this store to friends.
Great experience. Ask for Daniel, very knowledgeable and gave us good deals
Derrick was so helpful and wonderful to help me pick out new furniture! great experience!
Daniel was the best salesman in the whole wide world. Great furniture!
Great staff and customer service. Sales team James , Scott and Desk staff was very friendly and helpful as always.
Customer service via telephone was great. When I arrived at the store Derrick assisted me in finding the desk to match my furniture. Thank you and I suggested Ashley Furniture - great quality
(Translated by Google) Very attentive to the customer, especially Daniel for his very professional service. (Original) Muy atentos al cliente en especial a Daniel por su servicio muy profecional.
(Translated by Google) Excellent service and treatment from the seller Daniel, very grateful to him and his treatment and understanding. (Original) Excelente servicio y trato de parte del vendedor Daniel muy agradecida con el y con su trato y comprensión .
Helped us finding furniture for every room!
Recently bought a couch for this location. Worked with Daniel who was very informative and helpful during the process. Furniture was delivered within a week, delivery service was very gentle and secure. Overall great experience and good value in furniture
Daniel's customer service was superb! He is knowledgeable and made this experience real smooth for me
Derrick was very helpful and gave me the best experience. I would definitely go there again
James did a great job. Not too pushy but helpful when needed
Awesome customer service to Hailey and Daniel
Daniel from newington store was Amazing wonderful sales man he helped with everything answered all our questions and made sure we were completely satisfied with our purchase
Nicole at the Newington store was absolutely amazing! We went in to address a needed change to our order caused by a delivery issue. There were only a few people working and the store was extremely busy! She not only handled our concern seamlessly but also balanced helping other customers in the process! She was friendly, extremely knowledgeable and efficient! Such an awesome experience!
Daniel was very knowledgeable and courteous and listened to what I was looking for and as well trying to stay within my price range
Disappointed with Ashley’s.. waited all day Saturday on a bed we ordered after waiting a month for it to get in the warehouse and they never delivered. Called and said we never confirmed delivery even though voicemail they left said no need to call unless wanted to change delivery date. They want to charge us another delivery fee for the delivery that never happened!!! Makes no sense. We just bought a house and was planning on furnishing our house with the company and will no longer be doing that . Also, horrible customer service the guy we talked to did not care to resolve issues and said nothing he could do. Eventually after telling him more and more about his customer service he said he would do delivery for half price? Again why?Also, i thought you said there was nothing you can do? there is but you are choosing not too. It was your miscommunication not ours! Make it right
I was there just windiw shopping and the sales Associate Daniel answered every question I had. Thank you Daniel. I will DEFINITELY be recommending this place to family and friends
Daniel was so helpful. He was very knowledgeable of the product. Will definitely be returning
Sale guys are very rude and the assistant manager.
My husband and I went in to your Newington store to look for a recliner. Daniel was helpful, patient, friendly and we were so impressed with his customer service! Thank you, Daniel for making our experience wonderful!
Daniel was wonderful to work with! Thanks for helping us find a great new couch!
Great selection and help today from James!
The service was great. Daniel knew exactly what I was looking for in my budget. The prices are always amazing.
James was a great help to me in picking out my new sectional. He was patient with me and knowledgeable about all of the options I had. It was a great experience and I would recommend this store to my friends and family.
James was so delightful!! He helped me pick out my perfect mattress. I also purchased a rug and after that he was so kind to help me plastic wrap it to carry to my car. My first experience at Ashley furniture was great. Will definitely recommend and will definitely be back in the future.
Mayra hélped us with our purchase. She is very professional. Very happy
Daniel was great, he was very helpful regarding all of our questions. Overall we had a wonderful experience.
Great selection & amazing staff here! Daniel in particular was VERY, VERY helpful. Would recommend to anyone for sure…
My experience with Daniel was awesome such wonderful service, he was patient and willing to work with us through our buy process.
Daniel and team were very helpful throughout the whole process
Daniel was very helpful & personable
Visited store in Newington. Excellent customer service from the store associate, Rondell. Very professional and helpful. I appreciate him making my shopping experience a pleasant one. Will absolutely recommend him to guide you.
Anthony was very helpful and made the process quick and easy for me which is what I wanted! The store also has a lot of nice options. Will be back in the future when I need new home things!
Sia Z helped us so much with our couch purchase! He was very personable!
Daniel was amazing! Had one of the best customer service experiences I’ve ever had with him. He was attentive, understanding and informative. He went above and beyond to make sure he met all my needs! Will be returning specifically for him!
GREAT customer service from Daniel. Will definitely be referring my friends and returning myself. Thank you Daniel
Did a lot of online research before going into the store. James showed us the model we wanted and matched the online pricing. Very easy shopping experience. Highly recommend working with him.
Sia was very helpful and helped us find our perfect fit!
Had a wonderful shopping experience thanks to Sia Z. He was extremely knowledgeable and helpful.
Sia Z. Could not have been more helpful and friendly! He made the process of buying our new sectional so easy and fun! It was quick and painless and we can’t recommend him enough! Thank you so much Sia!
Sis Z…Sia was very knowledgeable and very helpful with helping me make the best decisions for my needs.
James was fantastic today and so helpful!
Our salesman, James Sirois, was a huge help and he provided us with a pleasant experience. I would highly recommend asking for him if you're looking to deal with someone who's helpful, knowledgeable, friendly, and professional.
Sia Z was our salesperson and we was very helpful friendly with lots of experience. Made our purchase very easy!!
Quick n easy sale for me, wasn't followed through store ( which is a turn off for me ) bought furniture delivered at promised time. Will buy again from them.
Sia was a real help In picking a new bed and couch! Can’t thank him enough! Excited for the arrival
Sia Z awesome salesman at Newington, Ct Ashley Store would definitely recommend
James is super professional and should be recognized. Very nice to work with!
Sia Z was amazingly helpful. Answered all our questions and made sure we were comfortable with our purchase. Excellent customer service. I will be recommending all my friends and family to come here for their furniture shopping. Great experience.. I will definitely be back!
James was great when we first came in two weeks ago browsing and even better when we came back with a decision today. Can’t wait to get our furniture!!
Cyd, was a wunder accurate and helped us very friendly I recommend her as associate of the month thanks cyd you got 5stars from me keep up the awesome work .
James was amazing! He's seen me 3 times now. He was so patient and helpful, and not pushy (which I appreciate!) Chris helped too. Overall great experience. And I furnished half my house. 10 out of 10, would recommend!
Sia was amazing gave my husband and I a great customer service including all the information I needed great customer service thanks.
James was very helpful and knowledgeable and was very patient until we were happy with the sofa set we wanted. Thanks you James.
Sia Z. Awesome salesman very helpful and knowledgeable helped us find couch and table for our home
Sia Z. was great and helpful! Highly recommend.
Sia was awesome to work with! Super helpful with our choices and very patient.
(Translated by Google) Day z. (Original) Día z.
Sia Zadeh Very nice salesman.. I would recommend him for any furniture needs
Sia was very helpful
Cyd was very helpful and knowledgeable about all the questions I had!!! Very kind and thoughtful, I would recommend this Ashley store to anyone!
Absolutely worse experience! Came in to browse inventory for a new house my spouse and I purchased. 5 minutes in a manager sends an employee to the back to see what we were up too. After that I immediately left due to feeling very uncomfortable and judged. I will most definitely not shop here nor suggest this place to anyone.
Cyd was amazing she help me and my husband out when it came to deciding on our bed set she was super nice and had a positive attitude will definitely come again.
Sia Z Amazing service, good customer care service and in depth knowledge. Thank you so much Sia
Sia Z was very helpful, accommodated our questions and concerns and was not pushy!
Sia Z. Great service, very friendly.
Sis was a great help he wasn’t overbearing he gave me space to make decisions and guided me through my decisions making appreciate he has great customer service
Jerry was wonderful and super helpful! So happy with our purchase.
Excellent service, quality furniture. Sales rep was fantastic!
Jerry was fantastic! Awesome experience!
Excellent service and product. No pressure to buy.
All the staff from start to finish were great!!
Sia was a great help! Very knowledgeable and professional.
Sia and Chris did a great job on getting us some beautiful pieces for our newly redone living room. We looked around at several different places and came back to Ashley. Truly professional people who worked to give us a great price and made the process very easy. Highly recommend going to see them for all your home needs and wants!
Great customer service!
Sia z. Excellent sales rep. He knew exactly what mattress I needed. Thank you. Sandy St.laurent
Cyd was super knowledgeable and kind; she helped make our purchase easy and understandable. Appreciate the “no pressure” approach from all staff, too!
Sia helped us pick out a mattress, pillows and an ottoman. He was very knowledgeable and accommodating. I highly recommended shopping with him if you need help finding the right mattress.
Sia was very helpful, showing me exactly what I was looking for. I was able to select and purchase my sofa quickly and easily. Thank you!
James was super helpful! And not pushy at all! He gave us space to look around without tailing us throughout the store. He told us where to look for what we wanted and easily answered questions we had. We came in at a later date to make our purchase-Angel assisted us and we were in and out of the store in no time!
I preferred to go and buy furniture from Ashley then Bob's Furniture Ashley furniture prices are better and staffing are more professional
Sia. Wonderful service, very kind and helpful!!
Jerry was very helpful in assisting us with our purchase, and we are very satisfied would recommend him to anyone. Great customer service, satisfied, customer.
Jerry was very helpful and knowledgeable
Sia was very amazing with helping us pick our new living room set. We will definitely come back when it's time to get our bedroom set...💜😁💜
James was absolutely amazing! He hooked us up with an awesome deal on our couch and a Vegas getaway! Highly recommend working with him!
Sia was knowledgeable and very patient with us today. My friend purchased a queen purple mattress and an adjustable frame. Thank you!
Sia was a great salesperson! Wonderful shopping experience.
My husband and I were looking for new couches for our family room. We were greeted by Jeannette. She was great! She didn’t pressure us and let come to her when we were ready. She’s super friendly and we will definitely ask for her when we come back. We’re going to be looking for new bedroom furniture. See you soon!
Sia was quick and knowledgeable
Went in to look for couches, Jerry greeted us at the door and asked what we were looking for, he allowed us to browse without making us feel pressured or or like we were being watched over our shoulders. He checked in with us after a little while. There was no pressure from him to make a purchase and he was very friendly and personable. Overall great shopping experience and I did end up purchasing a sectional (:
Great experience. Customer service was excellent. Sia was very informative and helpful
Sia Z, is amazing we makes sure we get want we want with our baget He take is time to explain everything so we can understand and make our choices Thank you Sia
Sia was great to work with! He was helpful and made buying our couch easy.
Sia was fantastic, he answered all of our questions and we are happy with our purchase.
Angel and Adriana were amazing 👏
Thank you so much Jerry for all your help! You were very polite and informative. Keep up the great work
I had Jerry help me this afternoon he was so courteous and very attentive, he was able to answer all of my questions and concerns! I asked if he was the manager and surprised to find he has only been with the store for a month or two! Awesome worker and a happy customer
From the moment I walked in the door, Cyd and her team offered an amazing customer experience. She was so professional, patient and kind! She made my experience easy. Her manager was wonderful at accommodating a free delivery! I appreciate them all so much and will be back !
Sai very good customer service very patient with customer
Sia Z was very helpful and we were very happy with our experience Was told we would receive a email in 72 hours I had to call back 144 hours later and was told that my shipment was not in the warehouse yet and it will not be there in the two weeks we were told. Very disappointed in Ashley Furnitures communication!
On 9/1/23, I purchased the king size Hyanna bedroom set from the Newington CT Ashley home furniture store. I spent a total of 999.99 on the platform storage bed with drawers. The order finally came in on 10/28/23. I was informed that I paid for delivery and installation. The 2 individuals who installed my bed initially, did so incorrectly. Ashley uses a privately owned random company for their deliveries. They “forgot” to install the center beam to support all of the terrible quality slats laying horizontally. I was told this bed did not require a box spring, so our mattress was placed directly on top of the bed frame. The 2, 1inch by 1inch pegs to support the center of the bed made holes in our mattress and scratched our hard wood floor. My boyfriend(200lbs) and I (145lb) were sleeping in a large dip. I reported this initially on 1/19/24. I was told to lift our mattress off and take photos and videos of the issues. After receiving the photos, they sent a technician out and this man was not able to repair our bed at the time of this first initial visit. He did not bring any new materials with him. We booked an additional visit. This time, the technician brought new slats with them. They removed the old slats and the technician who came out said “The installers must have been crazy to leave the bed this way”. He installed new slats, left the old ones for us to discard on our own and installed a very thin two pieces of “wood” as a center support beam. We accepted this, thinking okay- now the bed is installed how it was supposed to be. Now it is March and yet again with just a small movement in bed of tossing and turning over, we hear a loud drop and it sounds as though the bed will collapse. I spoke with Bob Ahearn many times, the VP of the store and he has failed to offer me any solution except to keep having technicians out to complete the exact same procedure. Now we have slept on an unsafe, unsupportive, terribly made bed for 5 months. I have requested an alternative option be provided to us such as a metal bed frame or to return the bed and be reimbursed but this has been refused over and over. This experience has been exhausting and extremely unprofessional. Be aware of the risk you take when you make a large purchase from this store.
I would never recommend anyone to shop at this store. we have had a terrible experience with management and their return policy or even customer satisfaction. I purchased a bed that was very poor quality. technicians came out to install and did not even put the support beam in which was bent and scratched my hardwood floors ripped several holes through my $4000 mattress when I called the manager all they wanted to do was keep sending out technicians they would not even replace with a bed frame to help me at all. The manager was very rude and I would never recommend anyone to shop and experience what I have gone through and terrible quality furniture !!!!!
I would never recommend this store to anyone terrible customer service. They do not know how to satisfy customers or manage this company. We will be taking further action to go above your individually owned company, so this does not happen in the future to other customers terrible quality furniture would never recommend Ashley furniture to anyone. It’s nothing but garbage. A brand new piece of furniture should not have a technician coming out more than once. Absolutely ridiculous. If you want to back your company, you would satisfy the customer and you do not nothing I tried calling the store. Several times manager does not answer the phone they say there’s a 72 hour exchange policy, which is ridiculous a brand new bed was purchased was not put together properly several times it’s very flimsy. A huge inconvenience also damaged a $4000 mattress and scratched my daughters hardwood floors The company will pay the price one way or another When an attorney is involved ! furniture from your store is nothing but garbage warning to everyone, please do not buy furniture from the store
The Newington location was amazing. Angel and his team went above and beyond with their customer service… Such a pleasure doing business with Ashley.
I went to this store location and was pleasantly surprised by how nice the facility was. Staff was very friendly and attentive to my needs. I was assisted by a gentleman named Angel, who was able to find the right coffee table to match my living room on the first try! Thankful I stopped by this location. Great team! Thanks, Angel!
Angel & Adriana very helpful!! Helped us get the dining room set we wanted and got us a great deal! Great customer service
Angel was fantastic and was very easy to work with. We felt informed of our choices for mattresses and feel comfortable with our decision. We can’t wait to try out our new mattress and give all the thanks to Angel!! We look forward to working with him in the future!! Thanks Angel!
Angel & James were great, informative and helpful with purchase. Nice selection at Ashley.
Great experience with Angel. Very knowledgable. Appreciated the customer service.
Cyd was amazing! So helpful. She did not pressure us all and answered all our questions. Beautiful furniture and store.
Angel was professional and very helpful. He made sure we got a great deal and exactly what we were looking for. Best furniture shopping experience I’ve ever had
Great customer service. Angel and Adriana were very helpful & super kind. Also noted that they were super professional and they took precautions to make our purchase successful and easy.
angel was pleasant and tentative, overall a great experience and was able to buy an affordable couch for our place!
James is awesome
James helped us find a sectional couch - he was great! Manager also assisted in some measuring and was very helpful.
Angel helped us out today in buying a new couch for our first house! We’re super excited and thankful for the great service😊
James was extremely helpful and kind!!!
I bought a sofa. Worked with Taz. Taz was great, highly recommend you ask for her when you go there. Tell her I sent you! :)! Great selection had exactly what I needed. Will be delivered next week! Yes!
I was greeted by Jerry who was courteous and very pleasant. He directed me to the areas where I would find Bedroom furniture. He gave me the opportunity to look around without hovering which I much appreciated. Jerry would check on me on and off. When I needed him he was right there. I ended up purchasing a dresser and a nightstand which was my goal for the day. The pricing was exactly what I wanted to pay. I will be returning and will make sure to look for Jerry again.
Syd was great! She was very attentive and answered all my questions.
Ashley Furniture has a bully of an employee that works there. Last Saturday I went there to buy a mattress and frame. When I walked in I was greeted by this very nice gentleman Jesse. He asked what I was coming in for to buy. When I told him, he turned around to grab something when I was approached by this Spanish woman. I think her name was Jeanette. When she started asking me questions I politely told her I was waiting for Jesse. She proceeds to tell me that he is new and has no experience. I insisted on having him help me. After he showed me a few mattresses I was walking around when I turned around and found him on the floor. I looked around to see if anyone was helping him up. I look over and find that Spanish woman pointing and laughing at him. Upon hearing another customer ask if he was ok, it took a minute for another employee to come over and help him up. This woman should not have been laughing at the employee who fell. She seems like an employee who likes to steal other employees customers. I would highly recommend AGAINST shopping at Ashley Furniture on the Berlin Turnpike. I ended up buying from Lisa in Manchester
Had a great experience at Ashley’s! Right when we walked in the environment from the staff was comfortable and welcoming. As we walked around / settled on a couple of tables we liked Jerry was a great help! He listened to all of our comments / questions and got the answers we needed. Recommend!
James and Angel were a great help!
James and Angel helped find exactly what we were looking for they were quick and were a great help!
Taz was extremely helpful and friendly when I was looking for and purchasing my new living room furniture.
Unfortunately our bathroom FLOODED and we had sewer water ALL over our living room. I mean the ENTIRE floor was covered in the bad bad water. Like even the couch (well loved indeed) was violated by the stenchy liquid. Anyways, we decided to go to Ashley’s as we have always had a great experience here locally in the store and also with the products themselves. We were immediately greeted by Taz. Her warm and welcoming smile put us at ease. We told her about our stinky wet wet story and she understood right away. She recommended the protection plan for us. Since we have 3 little humans that are our responsibility to raise and instill great and good behaviors in we acquiesced. It was a great choice. The sectional recommendation by Taz is what we went with. Adriana and Angel finished the process and they were pleasant and professional. Adriana disclosed EVERYTHING that was on the contract that of course no one reads. But it allowed me to feel secure in my purchase and quite frankly in my life as a whole. Spending almost 4K on a comfy place to park my man buns and the fruit of my loins isn’t an easy decision. But Taz, Adriana, and Angel were a breeze to deal with If you happen to need any furniture I highly recommend visiting the Ashley’s Furniture location in Newington, CT. Ask for Taz and tell her Tony Tone sent you. You’re welcome.
If I can give this location a 10 star review I would ! Taz was amazing and I will come to this store just to see her ! Buying furniture has never been this easy.
This is our 5th time purchasing from Ashley over the past decade. We have purchased now 3 sectional sofas, a dining room set and a bedroom set. All items have held their quality and appearance so nicely. The prices are fairly competitive for their quality. Sales people don’t feel pushy or too eager to make a sale- just helpful and knowledgeable. We worked with James this most recent time and he was very willing to help us figure out plans, moving furniture around the store to help us create our vision.
Had a great experience here at Ashley Furniture in Newington CT. Met with a store associate named Angel and he was more than helpful! Great attitude and customer service. Thanks Angel! New Couch coming my way!
Our experience at Ashley furniture was wonderful thanks to the attentive staff who listened to our needs and showed us furniture pieces that fit our vision. Thank you Jeanette and Angel for your customer service!
Angel a great help and was able to assist us with fast delivery with the best price.
James and Jeanette were a HUGE help in helping us select the perfect bedroom set for my daughter. Very kind and patient. This is our third trip to the store and it gets better every time! We LOVE Ashley Furniture!
Thank you Mr Dwight, your assistance was greatly appreciated.
Thank you Dwight for your wonderful customer service!!!!
Angel Ramos provided me with excellent service when looking for the best option for my room. Always very attentive and looking for what best fits my family. Excellent service and very professional. Come back for more.
During my visit and purchase in this store, the experience I had was good, Angel helped me, very friendly and attentive, he answered all the questions I had. It helped me to be able to choose what I really needed. I am grateful and happy. Thanks Angel
This store is amazing come shop here !!!!
Bought a dining table from Angel and the process went smoothly. Had it delivered and nothing was damaged and it was delivered in a timely fashion. A Plus service from Angel, definitely would buy from him again.
Anyone that visits this location I highly recommend working with Angel. He is a phenomenal person to work with. He made furniture shopping smooth and easy. I told him what i was looking for and condensed all the perfect options for me. He offered immediate responses to all of my questions or concerns with confidence. Most importantly, Angel spoke to me as a person not as a consumer which made me feel at ease making this big purchase. I appreciate you Angel!
Plow guys did a great job thank u
This place is huge and there are a lot of choices. Very very pricey though
Angel was very helpful and was very nice throughout our time at the store. Overall great experience and will recommend this store to others.
Bought a section from this location the process was very easy and Angel who worked with us made everything very easy and was very helpful !
Great costumer service. Taz and Angel were amazing. They helped me get my dream bedset!
Both Janette and the store manager had exceptional customer service and support. Helped us find a great couch at a great price
I told Taz what i was looking for and she pointed me in a direction that gave me so many options. She made sure I was comfortable with the purchase andI walked away satisfied.
My girlfriend and I came in with specifics in mind on what furniture to purchase and we were greeted right away by Taz who was friendly, and extremely informative. She knew exactly where the pieces of furniture was that we were looking for and broke everything down so we could easily understand our options. She made the purchasing experience at Ashely’s a delightful one. Big bright smile with an excellent attitude. She was also very patient with us as we made our decisions which I appreciated. Angel was a great manager with a great attitude as well who was able to help with some pricing concerns and question’s. Overall an amazing experience and I would recommend working with Taz for any furniture needs at Ashley’s.
Had a great experience with Angel. He knew exactly what we were looking for and made a great sale! Highly recommend!
Received the mattresses earlier then anticipated.
Came in and found exactly what we were looking for! Thank you James for helping us find our dream couch
We worked with Taz. She was very patient with our indecisiveness!! She was a pleasure to work with!
Sia Z was fantastic throughout the process. He responded quickly through text and answered questions thoroughly and without being pushy at all.
I had a very good experience at Ashley’s today, Very good customer service & welcoming. Would definitely recommend!
Taz was very helpful and friendly she got me the bed I was looking for and made everything easy.
Taz and Doug where great ! Very helpful with my decision making, polite and fast. Great experience!!
James was great! Easy to work with, very friendly. Would definitely buy from them again!!! Thank you 👍🏻
My sister and I were looking for a dining table for my parents, and Edwin greeted us at the door when we arrived. We described what we’re looking for, and Edwin brought us to the perfect table. He is very knowledgeable, informative and made the whole experience seem effortless. Edwin is definitely an asset to your company. Vicky Hertler and Nancy LaPointe
Sis. He is very professional and was very helpful. Definitely would recommend him and Ashley.
(Translated by Google) Alice took great care of us But I didn't know that you had to wait so long to receive what I bought. And I'm still waiting. (Original) Alice nos atendió muy bien Pero no sabía que para recibir lo compré había q esperar tanto. Y todavía sigo esperando .
Noel was very helpful as soon as I walked in the door. Showed me a perfect bedroom set for my son for a great deal
Successfully bought a couch here - with so many options would recommend! Angel was great to work with and the process was very smooth and we cannot wait for our couch!
Sia Z. Was very helpful and friendly, he is one of a kind.
Dwight and angel did an awesome job will most definitely be back
The store is very beautiful so much to choose from and a friendly staff angel said hello to us at the door and let us look around I will most definitely be coming back
I came looking for a mattress and adjustable base and Angel helped me and my partner find one come check him out
Me and my wife came into Ashley looking for a living room set and Angel helps us find the perfect one come see him for all your furniture needs
Jeanette provided a fantastic experience! Her expertise and guidance made selecting the perfect furniture for my home incredibly easy. She’s exceptionally helpful, patient, and I highly recommend her services!
Alice and Sia were great! They made shopping easy and answered all our questions, including how to make a claim with our insurance if we were ever to need to. We can’t wait to receive our couch!
Angel really went above and beyond helping us with our furniture needs. He was well oriented and very kind while helping us. The store had a great variety of furniture to.
If you go to Ashley home store please make sure you go direct to Angel! I recently bought a new sofa set and he couldnt be more than helpful with helping me choose something that will fit in my livingroom since my living room is very small. He is very informative and knows what he is doing. Very attentive and keeps in touch with you thru out the whole process from purchasing to delivery.
Jeanette was a great help to us and very patient. Will be shopping again at Ashley in newington
Jeanette, our sales woman, was very attentive and patient with us. My wife and I were very undecisive. Jeanette was able to get us on track and help us make our purchase. Go see Jeanette! She's 5 stars!
Sia-Z was a great help with all the future information and very helpful with recliner
Taz and Angel helped us select the perfect new mattress. They went out of their way to answer our questions and get us the best deal possible. We will certainly come back again!
Zia Z, was outstanding through my purchasing experience at Ashley furniture. He understood everything that I was looking for in my purchase and provided excellent customer service. I highly recommend him or anyone else in the newington location for any future purchases.
Thank you for helping me, & wait patiently for me to decide what I wanted. & giving me the different options. Explain to me the difference between quality etc. 😊🩷
Jeanette was great..fast efficient and honest! ~jacob
Worked with Noelle who was very knowledgeable and helpful with what we envisioned for our home. We will be requesting him when we are ready for our next room!!
Angel was a huge help in helping us find our living room furniture. Very helpful, professional, and knowledgeable. Couldn’t be happier with our process buying here at Ashley.
Angel was an incredible salesman. His knowledge of the products, relatability, and professional demeanor helped us pick a piece of furniture that will suit our needs. Thanks again!
Taz was awesome! Super friendly, understandable and we didn’t feel rushed or pressured into our sale. 100% recommend talking with her for future customers.
Taz was a great help and answers all our questions and concerns great customer service
Jennette
Thank you Taz, we appreciate the help in selecting our Sofa.
Great service provide by Sia. He did a great job providing detailed information on all the items we were looking for.
Great location, was helped right away without pressure by James!
Ashley was so wonderful at finding us our perfect couch
James was very helpful with all our questions and pricing and made the process very easy! We would definitely go back again to purchase future furniture!
Alice was amazing costumer services and had my back all the time with my purchase she was so nice and was speaking Spanish that that ability was a extra for our purchase
Sia Z. was a great salesman, found us the perfect recliner. We went to many stores, but Ashley’s had the perfect one!
Taz was very helpful with giving us multiple price quotes!
We went to Angel for our couch and he gave us excellent customer service and we’re leaving with our first sectional and we are in love. Will definitely be coming back in the future!
Angel R. was very attentive. Got exactly what I wanted in the price range I needed. Answered all my questions and was super patient with us. Angel was very knowledgeable
Was helped by Angel R. He was very knowledgeable and extremely personable. Overall am very happy with my in-store experience
Great experience at the location, treated right off the bat. Got all the information we needed fast. Good selections and great prices!
Great customer service, Angel is the man to see!
We were immediately welcomed once entering the store by a very professional and nice guy. Angel offered if we need any assistance and where to find him if we needed him. We wanted to walk around and see what they had. Once we had our selection he quickly offered to see which discounts were available for our selected ideas and walked us through ever step of the process of ordering. Great guy and would recommend to friends.
We came in looking for a new couch and we were greeted at the door by Angel, one of their salesmen…he was amazing…he helped us find exactly what we were looking for…wasn’t too pushy and made us feel extremely comfortable from start to finish…I’ll continue coming to this particular Ashley’s just because of him alone! The process was so smooth and easy
Alice was such a wonderful sport she guided us so eloquently at the door and made sure we were taking care of threw the whole entire experience. I found exactly what I needed I’m extremely grateful and happy about our experience at this location !!! I would definitely recommend any one looking for a smooth transition and looking for excellent costumer service !!! Thank you again Alice for your hospitality and time . We need more people like you !!! You were a great feel to be around !!
Angel greeted us right at the door, gave us a very quick run down then gave us space to look as long as we wanted without any pressure or being bothered. We really appreciated that. We were planning on visiting several stores today before purchasing a couch but found what we were looking for and at a price within our budget. Angel was able to work with us to find what we needed within the budget we were expecting. Good experience without being bothered on the showroom floor.
Dwight and Angel did amazing helping us! Came in looking just for pillows…. Ended up walking out with mattress and frame! And the pillows! Great service!
Angel was a big help, very friendly, and made the process easy. Highly recommend
Everyone was very helpful! Thanks Ramon & Dwight for your service!
Excellent service with James and Dwight
Angel was very helpful and assisted us with buying furniture. He was very personable and provided great customer service. We appreciate your time.
Angel was great and very helpful. He was extremely attentive and made sure to go over everything
James S. did a great job matching us with the perfect set.
Angel R was an excellent salesperson he exceed our expectations.He helps us for what we were looking for. We will be contacting him for our next furniture in a couple of months. We need more salesperson like him. Att: Mr and Mrs Figueroa.
Great service. Thank you Noel for all your help.
Looking for living room furniture and was helped out immediately by Taz. She was professional and kind throughout our visit. She helped us make a great decision and I was very impressed. So glad we were able to do business and Taz to help.
Ramon helped us find a perfect couch! He was super helpful and knowledgeable with the process. Will definitely recommend to others!
Jeannette was amazing and Dwight was very kind! Very nice experience buying new furniture!
Nanda B, and Dewight were exceptional with the whole experience.
Dwight was incredibly patient and helpful 😊
Taz is an awesome salesperson! She helped us find exactly the couch we wanted. She gave us lots of time to browse and consider and then was right there as soon as we were ready. We will definitely be back asking for Taz with future furniture needs.
Janette from the Newington location was warm and welcoming from the moment we walked into the store. She was kind and informative. Highly recommend seeing Janette!
Sia and Dwight were absolutely amazing! They were very professional and worked with us to be able to get the couch we wanted. Definitely recommend visiting these guys!
Nanda was great to work with and met our needs.
There were so many options! Nanda helped us, and she was great to work with. We found a lovely living room set that was comfortable too. I recommend.
Ramon was very helpful with buying a couch and ordering what we wanted.
Sia was very helpful when it came helping us found a couch!
Jeanette and Dwight were lovely 😊
We had a great experience with Ramon and Janette today, they made the buying process so easy!
They were very helpful and courteous. We found the perfect couch!
We lost everything in a fire. I compared prices online for a few months and ended up finding what I liked and the best prices at Ashley’s. We visited our local Newington, CT store and worked with Ramon. He was fantastic! Very knowledgeable, friendly and helpful! He helped us pick the furniture that is right for us based on our age, health, room sizes and budget. We are so happy with everything Roman recommended and can’t wait to move back into our house with our new furniture!!! Ramon is the best and I hope he gets a raise and a promotion.
Everyone had smiles on their faces and they were all very welcoming. Taz assisted me with finding a dresser. She was very helpful but not overbearing. She had my invoice written up in no time and then brings me to customer service where Aimee took over. Aimee was very friendly and she took the time to make sure I understood what I needed to know about my delivery. Thank you all for the great experience.
Super easy to find the perfect bed we were in and out in no time thanks to the help and expertise of Nanda. She is amazing!
Great customer service from Taz! Made it quick and easy!
Taz was very friendly and helpful throughout the whole process
Sia and Alice were very helpful!
Alice was very helpful and professional. She was a pleasure to work with
I had the pleasure of having Ramon help me with my selections he was very attentive and informative and I was pleased.
Stopped into the newington CT Ashley’s and described to Alice what we were looking for. Within a short time we had several options matching my preferences. And shortly after closed the sale on a dining set that will be perfect for my home. Alice was so helpful…I can’t thank her enough. Great representative for Ashley.
Mel and Taz were so friendly and helpful. They were great to work with and very knowledgeable without being pushy. Taz even moved furniture around for us so we could visualize how it would look in our home. Overall, great experience!
Sia was amazing!
Jeanette is the best! She was super friendly and very helpful! She gave us plenty of time to shop the showroom and answered all questions we had. We can’t wait for our new couch to be delivered
Alice was awesome very helpful got what we wanted
Ramon was great to work with! We found the perfect couch, he broke down everything for us and was very personable when holding a conversation! We enjoyed our experience very much!
If you're going to buy any of this cheaper quality furniture don't expect much. I especially recommend you don't spend the extra money on the furniture protection if covered by Montage. They will fight you on everything and ultimately not help. I don't recommend this store.
Taz
AAAAAAAAAAAAA++++++++++++
Miss Jeannette was very nice welcoming with me Helping Get my furniture will come to her again for anything!! Again..
Tazz has been more than helpful. My mom has limited mobility, she made the experience easy. Thank you Tazz!
Corey and the staff was so kind and helpful picking out furniture for my new apartment! He was detail oriented and was very aware of our needs above all else. It was an amazing experience and we will be back for any of our furniture needs!! THANK YOU! YAY COREY!
Taz was so helpful! Couch hunting was very difficult for us until coming to Ashley. Ask for Taz!
We had a great experience at Newington outlet looking for furniture for our new home :) Store has a nice variety of designs and budget options which aligned with our interior goals. Alice and Dwight were especially knowledgeable and attentive in helping us with our purchase and giving us a walk through on various options, 5 stars to them!! <3 Will recommend.
Alice and Jeanette both best in customer service at Ashley Furniture at Newington location. If anyone needs furniture stop there. Don’t waste your time to look around. They are so nice people. Thank you so much.
Nanda was the perfect salesperson for me. Right down to business, looked, selected and paid for new sofa in under 20 minutes!!!
Alice was great with todays purchase at Ashley. Her customer service was as awesome, respectful, genuine, and very helpful! We highly recommend you come see her. -thanks Alice
Ramon was wonderful! I was shopping for a mattress. He was very helpful and informative but not pushy. He left me alone to lay on the ones I had chosen as possibilities, to get a better feel for them. I had said I was not interested in the adjustable base, but agreed to try it when he suggested it. What was I thinking, not going for the adjustable? SO comfortable and good for the body! I bought one with the adjustable base. We chatted as he educated me on these mattresses. Such a great person to deal with! I thoroughly enjoyed my time with Ramon. I feel like I left with a new friend. I will definitely be back to Ashley Furniture!
Mel and Jeanette were wonderful and extremely helpful! I highly recommend asking for either of them. They were very accommodating, patient, and welcoming. We are very grateful for their help!
Jeanette was the most helpful and trustworthy person that could have possibly helped us!! She was so friendly and helpful and did not bombard us or pressure us. She was the perfect person to help us with these big decisions!!
Just had the most pleasant shopping experience with Taz at Ashley. We were shopping for a recliner for my Dad and Taz gave us out space and was low pressure. We were very pleased with our experience!
Excellent work and felt very comfortable with great advice and not pushy at all. Great asset to the store!
Very patient with us
Very helpful and friendly! Looking forward to our new couch.
Taz was very patient very personable and helpful. Amazing customer service.
Taz was awesome! She was patient and even helped with ideas for our new beautiful living room set. Great experience overall.
Nanda was extremely helpful and friendly would definitely shop here again.
Mel, Dwight, and Jeanette were all so helpful, knowledgeable , and super professional. They communicated all the details very thoroughly and provided all the information I needed to know. Overall, my experience was superb!
I had the absolute best shopping experience with one of the staff named Nanda!!! She was patient, and tried her best to accommodate my needs! She didn’t mind going the extra mile at all! Please go shop with her at Ashley’s Furniture on the Berlin Turnpike Newington, Ct. you won’t be disappointed. I know I wasn’t.
Alice was very helpful and was able to answer all my questions. She is very knowledgeable of all the furniture in the showroom. She’s the girl to contact if you plan on buying furniture at Ashley’s !!
We had such an easy and pleasant experience today at Ashley's. I showed Alice a picture of our couch that I was trying to get a recliner that would coordinate. She took us right to a perfect recliner. I didn't think I wanted a power recliner but this was awesome. Alice was a joy to work with. Thank you again!
Nanda was great! She helped me find exactly what i was looking for and broke everything down to me very well! Definitely recommend.
Taz was able to answer all my questions and help me out with all the financial options available which made the couch affordable for me! I’m very grateful for the excellent service! ☺️🙏
Nanda was great! She was very helpful and supportive despite my indecisive tendencies
Taz Good service
Taz was the best at helping me out With my patio furniture!
Taz was very friendly Very helpful we definitely will be back again! Highly recommend
This place was great. The salespeople are awesome. Taz was mine and she did great and the manager Mel she was great too and gave me awesome discounts. I would shop here again. Ashley’s home goods is a solid 5 stars.
Taz was an amazing employee who helped us find the perfect set for our family room. We spent a good hour in the store going over all the options and upgrades available. We were able to get a great deal on financing and purchased same day! Thanks Taz for an awesome experience! We will be back soon for our dining room set.
This is the second time that I have purchased furniture from this location and it has always been a great experience both times. Most recently my mom purchased a mattress and headboard set. Taz worked with us and was very kind and helpful. She was very patient and we did not feel pushed into anything. She answered all our questions and knew a lot about different pieces in the store.
Alice - thank you for your great customer service and warm welcoming. From start to finish she exceeded my expectations of what customer service should be. Being in customer service for almost 10 years myself, credit most certainly has to be given. During my visit July 22nd I came to Newingtons location in search for a new couch. (Already picking out the one I wanted although waited for weeks to actually check to see if they had it still available.) Upon entry I was immediately greeted, any questions I had there in that moment was answered all before we could even go take a look at the couch. Expressing my concerns about credit cards she was thorough in providing the information needed for leasing options available to me; credit card free of course :). After getting confirmation of leasing approval it seems we were both in search of a well needed conversation and we did just that, all while enjoying and getting a feel of how my new couch would be for long periods of sitting. I can’t say anything other than thank you. I was initially hesitant as I just sold my house and have a couch but it didn’t fit in my new apartment so had to put that one in storage. Bittersweet, who wants to buy a couch when you already have one you know? However, am really happy with my choice and 1st time experience at this location. Also, my first time leasing so she was sure to let me know of all she knew and more of what they had available for us customers. Great job and hats off to you Alice, you were awesome. True definition of excellent customer service. Thank you Newington.
Moe was great to work with, very attentive and personable. The whole process of buying our sectional was smooth and delightful. We can't wait to get our new sofa!
Moe, Madison and Ashley were top of the line customer service today. Some of the best service I ever had. I really appreciate the understanding their effort and helping me with the process of purchasing furniture today. I really appreciate them and everything they did.
I would give them a negative star if it was an option. My daughter ordered some furniture at the new Ashley store in Milford CT. One of the items a large sectional sofa with a large matching ottoman. When they delivered it, wrapped in plastic, she noted stains on many of the couch sections, both front and back. The driver noted it and said they'd either exchange it or send someone to clean it. When she followed up, she was told that since she accepted it, there was nothing they could do! Keep in mind she also purchased the extended warranty!!! Finally, after a lot of time and aggravation, both on the phone and in person, she found someone who was willing to replace the stained sections. In my opinion, this shouldn't even be a "thing"..... You are delivered a stained, yet brand new, piece of furniture, extended warranty or not, there should be NO question about the store making it right. Just a head's up warning you not to shop there, EVER!!!
Taz was amazing to work with! She was very patient and friendly to help pick the perfect deal for us. I definitely would ask for her when you come in the store!
Nanda was very professional and friendly. She let us explore the showroom and take our time. She was available when we needed her advice or had questions. It was a pleasure working with her.
Had a great experience at Ashley Homestore from beginning to end. As well as a quick turnaround time for delivery. Sia Zadeh was great to work with! Looking forward to a long life with our new couch! Thank you Sia!!
Moe was very helpful, he did not pressure me, he listened to my needs and we found my sofa. He is very nice and funny as well. I came home and told my daughter as well. She said she had the same experience with Moe.
Nanda B. was so great, patient and accommodating. We appreciate her discussing the prices with us and showing us all of our options. She took her time making sure we got the best deal. We recommend her!
Taz was great to work with and provided great info that helped us decide and make a final decision. Definitely will be coming back again!
I had a wonderful experience at the Newington, CT location where I had received superb customer service from Mo, Leslie, Madison, Ashley and Mellesa. My wife and I were greeted warmly and was able to find and purchase furniture that we cannot wait to enjoy in our home. We will certainly be back to this location for all future furniture purchases, thanks to this team!
Serena made sure I had a fantastic experience shopping at Ashley. She directed me to exactly what I was envisioning and made the purchase process as smooth as it could be. I absolutely love the furniture I purchased and will make this store my first stop when I need more! Go check them out and ask for Serena!
Excellent customer service Very nice merchandise!
I was looking for new dining room furniture and found just what I was looking for at Ashley Furniture. Sia (my salesman) was very helpful. I wanted to continue to shop around. Sia gave me his card if I had any questions but no hard pressure to buy. After shopping several other furniture stores, I returned to purchase the set at Ashley. Sis again helped me with the purchase. Thank you.
Taz ....WE HAD EXCELENT EXPERIENCE WITH HER...I RECOMMEND HER 100%...
Sia helped me with my purchase and was wonderful throughout the whole experience.
Nanda was excellent in helping us find our new sectional! Very helpful and attentive, without being pushy. We are very appreciative for her help in this process
Moe was great to work with. Patient with a smile.
My Experience with Taz was great she was very helpful and knowledgeable.
Friendly customer service, Tax was great in helping up thru the process and going over the features of our purchase.
Taz was great to work with today! Super friendly and knowledgeable.
Taz was so helpful in every way she really made my day
Tax wasn excellent salesperson. From start to finish she gave me all the time I needed to find the table I was in search of. It took 2 different visits to find what I needed but she was super patient with me. Mel the mgr.assisted me and was very helpful. Thanks for the excellent experience.
Great service
Moe was really awesome and super helpful! He assisted my girlfriend and I in buying our first couch and the whole interaction was very pleasant!!
Moe was very knowledgeable and patient. He was honest and very helpful with our options. Would highly recommend him
Taz was so helpful until the end. Some items were not available for delivery as soon as possible. So we had to make so adjustments to the original order. She still made it a priority to place the order for one item that was not available for delivery in the coming weeks and keep me updated once the item is in warehouse and ready for a shipment date.
So disappointed with this store spent $1200 on a mattress had it for 3 weeks started killing my back wanted to exchange it they said all sales final and hung up on me. I would never recommend this store to anyone
Nice selection of furniture. Taz was very helpful. Deceiving parking lot
Make sure you see Moe! He’s fantastic and was very helpful with my selection and service. Leslie was also very helpful during my checkout. I will definitely come back here in the future!
Fantastic experience. Furnished 3 rooms no problem. In and out with excellent prices.
It was great Taz was amazing
Nanda was so patient and helpful. She answered all our questions and went out of her way to make certain we had all the information we needed to make our decision. Thank you Nanda
We purchased a chair and a half which was communicated to be a chair plus and ottoman by the sales rep we worked with and when the item was delivered it was just an oversized chair. We communicated multiple times that the ottoman was included before purchasing the chair and it was confirmed it was included. When we communicated this they stated the best we can do is give you $50 off the ottoman and then one of the reps showed us a sign and told us we were wrong even though we know how to read and the sales rep was completely in the wrong. Don’t shop here
I bought a tv stand online for $200 and wasn't happy with it. I called customer service and they said to just bring it to whoever delivered it and that shipping would be on me. They wanted to charge me $130 just to return it, almost the same price i paid for the stand. They said they would only refund me after they got it back but i would have to call them to make sure i even got my money back or they wouldn't even let me know. Don't buy with them online!
Taz helped us out and it was amazing. The section here is great and and the quality is fantastic !
Customer service was excellent Taz was great helping us out and had knowledge of the furniture and more, front desk courteous and manager Melissa was super helpful excellent store value! Will return
Taz was amazing! I went shopping with my mother who is disabled. She was kind and patient. She is my sales girl for any future purchases. I highly recommend her.
Taz was great to work with! She was very knowledgeable and helpful. She answered any questions we had, and we had a great experience!!
Costumer services was great and friendly
Thank you Moe!
Moe was excellent!! So helpful and gave us plenty of time and space to make our decisions. Also great sense of humor :)
Such a great experience at this location. I was immediately greeted by a friendly associate named Taz that allowed my partner and I to walk around but she remained close enough in case we had any questions. Highly recommend Ashley Furniture and I look forward to working with Taz again for my home furniture needs.
Tess was professional, confident and worked to make sure we found what were looking for for the right price
Amazing experience with Taz
Taz was a great help during furniture buying! She helped give me options for different dining tables and made the process easy and painless!! she is great at what she does and is super kind!!
Sia, Mel and Leslie is the definition of true professionals. They all exemplified great customer service skills making my purchase seamless.
This review reflects the online experience only. I did not visit an Ashley store.That said, I was satisfied with my purchase. The storage unit was a bit pricey but came fully assembled, so to me it was worth it. The only negative experience was that on the day it was supposed to be delivered, it spent the whole day traveling around in the truck only to be returned to the warehouse and delivered the following day. But that's a FedEx home delivery problem, I suppose.
Taz took great care of us. She was patient and answered all our questions. Thank you Taz
Knowledgeable staff.
Worked with Taz. She is absolutely sweet, smart, and did I say GORGEOUS. Gorgeous
I would have given this store a 5 star review for the sales lady was very nice and informative but I went to pick up my furniture which was very expensive one piece was damaged even though I was mildly compensated for the damage I still went ahead an ordered a new piece to complete my set upon completion of the sale I was not informed that I had to pay any additional fees to pick up my furniture at the newington location i was contacted by the customer service representative and was told that even if it wasn't explained to me that I had no choice but to pay this fee to pick up my furniture or travel 45min to their warehouse I am a reasonable person but when I asked to speak to another manager I was hung up on I will be taking this to a higher representative of Ashley furniture and will not be making any future purchases with this company and I suggest that anyone who thinks about purchasing from Ashley Furniture be very aware that customers mean nothing beyond the first purchase.
Nice stuff but way over priced
Ashley furniture does not stand by their furniture. I spent alot of money on a bedroom set with the mechanical mattress mover and a sectional sofa. I purchase from Newington, CT. First, The side tables started peeling paint 2 weeks after I had it. The dresser and beureau draws all were put together incorrectly and wouldn't close. Less than a week later a draw breaks. 3 months later the beureau starts peeling paint on the top. I don't eat or drink in my room. This was not a result of liquid. This is horrendous. We had to try to fix the draws but were unsuccessful. The mechanical mattress mover clicks very hard when it moves into the straight position. Sounds like it's breaking and we are not heavy people. When you have your head elevated, if your partner coughs or moves the whole head portion bounces up and down! It's horrible quality! All of it! If I could have returned it I would of! I could not get anyone on the phone to return my calls. It took me 13 weeks to get all the pieces to my furniture after 5 weeks of run around after the "delivery date" that kept expiring without my furniture delivery. I also bought a sofa sectional,it was of very low quality. It doesn't sit level and the pillows are all sunken in and now wearing out! I bought this furniture all at the same time a year ago. I should have shopped elsewhere. This wasmy first time shopping there. The customer service is less than medicre and unnacceptable. They never want to return your call or refund your money. I'm posting this now because my experience was terrible and thousands of dollars wasted and it was left unsaid for a year. The more this furniture breaks down the more foolish I feel for purchasing from Ashley and I do not want anyone else to have this same experience. Their quality of furniture is extremely low, knockoff quality. Their customer service quality is unacceptable. I will not be shopping there again.
I have to say that this was a very pleasant visit to the Newington location. We had a very horrible experience at another furniture location. The customer service we received from the previous location was inappropriate of any business, it was just atrocious. The experience we were met with at the Newington location was immensely professional. We had the pleasure of dealing with Tasha on the phone and she took every measure possible to ensure our concerns and needs were heard and validated. She went above and beyond for potential customers. We chose to go to the Newington location due to Tasha’s skill, grace, and commitment. She handed our concerns over to Johnathan who then treated us with respect and professionalism that is not often seen. Johnathan handled our requirements with diligence and clemency ultimately reinforcing a positive experience emerging from one that had began with many obstacles.
My wife and I needed new living room furniture and we went here. Before we even went to store we knew exactly what we wanted and filled out all paperwork on the line and got approved for financing. Went to store walked in and in 10 minutes found set and and started paperwork for purchase. An HOUR and a half later we were done .
Michele at Ashley Furniture was an absolute pleasure to work with. My husband and I just went in to look and she was very communicative and went above and beyond in helping us after the fact to get exactly what we needed for our space. Thank you so much Michele
We bought a bedroom set and mattress. Started with the bedroom set and as we were walking around started to look at mattresses. The salesperson who is also the manager started to show us different ones and we were trying them out. As I started to speak with my wife about my back issues and why we should really shop around the salesperson piped in with "you have 30 days to return it anyway". I asked "you're saying if we get it home and it doesn't work we can simply return it?". He said yes and "if you get it home, try it, and it isnt going to work, you can simply call us and return it". I said to my wife that based on that let's try it. Fast forward 2 weeks and my back was killing me and my sleep sucked. I called and spoke to the manager who said " I must have been mistaken as there isn't a return policy on the mattress but let me call the warehouse in Enfield and see what we can do because of the confusion. I called the next day and he said nothing he can do and that he never told us that we could return it. Obviously the guy just needed the sale and said whatever he had to in order to get it...
Website does NOT give you what you search for..waste of time
My husband and I purchased a dining set with six chairs and a table from Ashley furniture in Newington CT. We had a not so good experience unfortunately, we had chairs that were damaged the table wasn’t exactly ideal it had notches that you could feel. We tried to resolve with a customer service call during delivery they said it was a technician issue even though the furniture was brand new so we refused a couple of the chairs. Big issue is there’s a complete disconnect from the store and customer service as far as policy and how things work we are not pleased with the furniture we received. We will not be shopping there again the quality is not as expected and it was very disappointing since we spent a lot of money there. If I had a redo, I would definitely shop elsewhere. Once you purchase no one cares. If you spend a lot on furniture you expect not only good quality but good customer service. That is far from what we received. Bottom line is they do not stand by their furniture.
Great selection, good service although I went there just to browse. Think prices were reasonable.
This Ashley HomeStore is the worst of the worst. They will lie, cheat and steal. The quality is horrible and they delivered broken furniture 4 times and even tried to sneak Showroom Floor Samples, instead of new. They refuse to refund me and said I bought it so I must accept deliveries until they get it right! Really? They sold me the Warranty...It is Worthless and they don't honor it!They tried to badger & coerce my 13 year old son, after an unannounced delivery and I was at work.This Facebook group helped me fight get my money back: Ashley HomeStore Complaints/Issues Advocacy and Resources.
Ashley is selling a beautiful line called realyn. The coffee and end table literally chipped apart within one year. They did not stand behind their product and neither did the so called insurance.
The sales rep John was courteous. Informative and helped me get the best price.
Today, I ended up with an positive experience with sales associate Clint. I was in this location to view the floor model of a bed because a different location I had placed an order for had a delay on delivery. I thoroughly explained my situation of needing a bedroom set by the end of this week and Clint understood. He went over and beyond to meet and exceed my expectations. He is knowledgeable and an effective communicator. If you want an honest and quality sales associate please ask for Clint.
Muy elegante el lugar
Terrible furniture terrible customer service. I had ordered a 4,000 dollar bed set in Oct 2021 didn’t receive it until February 2022. It came with a 1 year warranty which they say ends in October even though I didn’t receive my bed til February. & ever since the bed was delivered it’s been broken with no fix still. The middle bed post has broken multiple times and everytime a new bed post and service is scheduled it takes up to two months to get them to fix it again. I was better off with my ikea bed set that was half the price. I have been sleeping in a ditch in the middle of my bed for the past year that has caused nothing but extreme back pain. & when you call customer service they don't help. I would not recommend buying any furniture here it will be a waste of time an money.
I was so happy to finally buy what I thought was quality furniture. Was going in to buy a sleeper sofa. The salesman had an emergency and I was left with Tony. I saw a bedroom set that I fell in love with. Got that delivered. They did take care of the damaged mirror. I also, found a sleeper sofa to go with my recliner. After spending close to $6,000 and Weeks later when I finally received the sofa ( which I tried to cancel but, they wanted a restock fee for something I didn't have ) it was damaged and I told the guy I think it's the wrong color. I went away on vacation. Then I was ill. 3 weeks to the day and the couch hadn't been used. I called and couldn't get through. I then email customer care that it's the wrong color. Sent pics of my recliner. They sent me gray instead of chestnut. They are more interested in collecting restocking fees than making customers happy. I refuse to pay a restock and I want what I thought I ordered. They are real sneaky there. It even took 1 hour to write up a sales slip. I should have ran .... But, here I am with a couch that's the wrong color. I did call my credit card company. They reversed the charge for now. And, started a dispute for me.... There is no customer service here. Bob the Vice President is a joke! I'm a commissioned salesperson. I get my quarterly check this Friday. I still want a new dining room set and coffee table. That will be bought elsewhere..
Don't waste your time with Ashley, either here or in Manchester. (Both under the same owner.) They seem nice and some salespeople are genuinely helpful, but we have struggled with them from beginning to end. They don't represent their policies correctly, communicating with them after making a purchase is a nightmare, delivery people are rude, and warehouse disorganized. They only want to get as much of your money as they can, and don't care if you actually end up happy.
Wish my dining room table was a little bit cheaper
My son went into this store with his girlfriend to purchase furniture for their apartment. They walk around and spent 25 minutes in the store and not one sales person assisted them, probably cause they were young adults. Needless to say, they gave their business to another furniture which provided them with great customer service.
Very easy Jonathan made that Process an what I wanted for a bedset easy if u go there ask for him
Advice: I recommend you to check online prices before go there and make sure they match the prices.
This was the undoubtedly the worst sales experience of my life. After waiting 6 weeks for a couch to be put back in stock, the delivery team couldn't fit the last piece through our door, despite our home fitting the specification ASHLEY provided us. However, they also refused to attempt our back door entrance because it was 5pm on a Friday and they wanted to go home. So they refused to leave the couch there.We return to Ashleys to sort it out and they inform us we not only are expected to pay the delivery fee, but due to their incompetence, we need to pay a 30% restocking fee. All because they gave us incorrect information and are a logistically incompetent company.
Jonathan was easy to work with made our experience stress free!!
First time buying from Ashley the sales manager Jonathan Rome was so patient and helpful. Thank you once again for your outstanding customer service.
STAY FAR AWAY FROM THIS COMPANY!!!!!!!! DO NOT ORDER FURNITURE FROM THEM, WARRANTY BECAUSE THEY DO NOT HONOR ANYTHING!! CUSTOMER SERVICE HAS NO CLUE AS TO WHAT GOES ON!!! GO TO RENT A CENTER OR SOMETHING THIS COMPANY IS HORRIFYING!!!!!
About two months ago my wife and I went into the store and purchased these items. They where delivered on 4/27/2022. As the pictures show they where left in its packaging. Upon ordering these items we paid for it to be set up our paperwork shows that we paid for that. I spoke with the staff at the store and they were helpful enough to give me the information so that I can submit a complaint to customer service and they told me that I can't get refunded when I clearly paid for it to be set up. I explained that I paid for it and it's on paperwork. The delivery team ignored that and asked someone who didn't know we paid for it was told he would put the legs on the sofa but to set up the sofa in the corner. The delivery team brought in the items and left right after. My wife and I will never show our faces in any Ashley furniture ever again.
I went in today looking for a few pieces of furniture. The female salesperson was great! As far as the two boys at the front door, they sat around looking disinterested, barely welcomed me in and then treated me like I was there to rob them as opposed to a potential customer. As a former Director of Sales for a fortune 500 company, I thought they were pathetic!! They seemed better suited for McDonald's. I spent my money somewhere else.
Never did a review on line before but had to do this one Had a great experience shopping at Ashleys Homestore, Newington a couple of months ago.Jonathan Rome, Sales Manager went out of his way to assist me with my purchases. Knowledgeable, patient and friendly. Also if that wasn’t all, I recently had an issue with the delivery and Jonathan and Anthony Rigali, Store Manager were extremely helpful and professional in dealing with the matter . GREAT CUSTOMER SERVICE! will be shopping at Ashleys Newington in the future
Extremely friendly staff. Very knowledgeable about their products.
It was my first time visiting Ashley Homestore, I was greeted by associate Michele who gave us a cordial and warm welcome at the entrance. The store looks amazing and has an almost endless variety of home furniture for every individual. Associate Michele was very helpful and patient in helping us choose what we were looking for, Michele was very knowledgeable about every piece of furniture, pricing and functionality, after making our choice Michele got us through the paper work very quickly. I really enjoyed my experience at Ashley Homestore and definitely recommend it. A. Otero
They don't back what they say when it's not what you think you bought would never purchase anything there again
The store is beautiful and I love their furniture. I had the best sales person, Patti. She was sweet, polite and very knowledgeable. The problem was the store cancellation policy: you have 72 hours to cancel. After this period, they will charge a 30% CANCELLATION FEE. The delivery estimate for my sofa was first week of March but their policy says they have up to 26 WEEKS TO DELIVER IT! If I try to cancel it before the 26 weeks, they would charge me a 30% fee. No joke! Buy the furniture online. The online policy just charge a fee if the furniture is delivered. The store is independent and make their own policies. Please don’t agree with this cancelation policy. It’s unfair and will give you a big headache.
I ordered a couch that they told me was going to be delivered “first week of January” Ofcourse i call and they keep pushing the date back and back saying it’s “in the warehouse” then “oh we don’t have it yet” “oh we’re waiting on the ottoman”. I understand shipping is delayed but they definitely tell you what you want to hear to get a sale, they kind of scam you considering Stan originally charged me way more for the couch than it was listed for online and way more for shipping until i saw this binder they had laying out with a way lower shipping price. Now when I call for updates they don’t even answer the phone, it’s not that I want to be annoying but i spent a lot of money and just want to be updated when I will receive my order as they keep changing their answer every time. Update: we finally called again and asked for corporate number, turns out they gave us a number that has nothing to do with corporate, we then got the number to the warehouse and called and by our surprise our furniture has been in the warehouse for quite sometime yet the store was telling us they still don’t have anything. We set up delivery with the warehouse and should finally be getting our set next week. *will not be coming here again for any furniture ever again
My whole experience was excellent with Ashley!! The furniture I received was exactly what I ordered and the delivery was painless and professional! The whole process was guided with expertise from Jonathan Rome, the sales manager that helped me from beginning to end, as well as following up afterwards to insure I was satisfied. I would recommend Ashley and Mr Rome without hesitation to anyone. During these times of extended delays and shortages in everything they made it easy as possible.
I really didn't care for the sales man that we tried to talk to. Talked down to us, a bit sarcastic
I ordered a desk in October 2021 for my fiancé’s birthday and was told by the associate there “should” be no delays and the desk will arrive the week of November 9, 2021. November 9, 2021 came and went with no desk and no call. I called back and Ashley’s now told me March 2022. Instead of the desk being delivered 30 days after order now it is estimated for 5 months later. If I knew it would take at least 5 months I would’ve ordered from a different store, as my fiancé is still waiting for birthday present. I understand things get delayed but delayed 4 months is a bit ridiculous especially after being told there should be no delays. This isn’t the first month of the pandemic, business know now about supply chain disruptions and how to forecast them. The customer associate who helped me had to know when I ordered the desk that it wouldn’t be ready in November 2021 and was just misleading me to make a sale. I’d recommend going with a more honest trustworthy company.
Do not ever buy anything from this store. This store gives false details. I ordered two item one month ago from the store initially they said one item is at ware house and they waiting for another item so they can deliver both thing to gather(overall time was mid January).I called them today and now they are saying they will not have anything by February. Do not buy anything from here we can understand supply chain issues but not lie. They have been lieing every-time I call.
UPDATE: It is now February 2022, 10 months after we placed our order and we STILL DO NOT HAVE OUR FURNITURE. Original Post: DO NOT SHOP HERE. I have never left a review for anything in my entire life but I am leaving one here so that no one makes the mistake of shopping here. We ordered our furniture at the beginning of May 2021. They told us to expect our order delivered by the end of May. That original date was pushed back to August then October and now it is December and we STILL do not have all the pieces we ordered. Also, they never called to let us know this, if we had not called to inquire about the status of our order we would have never known. At first we were totally understanding given COVID and supply chain issues but after multiple calls, discussions, and empty promises alas we are still waiting. In the meantime, two of our neighbors have ordered furniture from local competitors and received their items within two weeks. Please do yourselves a favor and shop somewhere else. I doubt the customer service department monitors these reviews or even cares that we had a horrible experience but if this review stops someone else from shopping here and having to go through a similar experience then this review was worth writing.
When I went in the store everyone was very professional and then with the whole Covid going on as they use as a accuse get your money supposed to get delivered between six and seven weeks finally got delivered after 12 weeks tried to call the store multiple times to figure out what was what and I got so many different stories and the manager and my sales rep were always supposed to call me back and never did I had Going to the store and figure out what was wrong and they’re saying my furniture was in a get delivered to January some pieces and I will soon as I made a big complaint miraculously it came out of thin air in my furniture is getting delivered in the next few daysAshley furniture does have a nice stuff but what I went through I don’t think I’ve ever purchase from there again because I wasn’t compensated for doing their job and all the aggravation and the stress that it caused me and having a miss work
I've ordered from this store before. Sales and customer service are always eager to sale to you. It's getting the furniture that is the issue! The delivery truck came with half my sofa only to learn through customer service the piece wasn't going to fit my pre-existing sectional. I spent over an hour on the phone when making this purchase. Had the sale rep send me photos, look up my older order to match the extra pieces only to have it not match. Let's not even start with the price discrepancy. I'm currently waiting for the store to open to see how this is going to be rectified.
My salesperson Lauren was fantastic. Very happy with the furniture I purchased
Terrible customer service and business practices
Have been waiting for my coffee table that I bought from Newington, CT store in October 2020. I have been waiting for it since December 2020, and still have not received it. Today (Sep 6) the “likely” delivery date was pushed out for the umpteenth time and was given as “sometime in October”. Today again I have been offered a refund but all my furniture was bought as matches sets, so I am not willing to let go of this coffee table. A second option I was given today was to buy it again online but since it could be that a franchisee may be able to deliver it sooner, however I would not get it at the same lower price I had bought the previous one for. Neither the manager Tony nor any of the employees at the Newington, CT store are able to resolve this and conveniently gave up on me today. Be very wary of what and how you buy from this store. I would not recommend this store. The only star that they deserve is to still answer my calls and talk to me. However, after today’s discussion I am not sure whether that will stay the same. Thank you #ashleyfurniturestore for going out of your way to make this a miserable experience. I appreciate your impeccable high standards. Rohan
My experience shopping experience was nothing short of exceptional. Chelsea made our experience as quick and effortless as possible. From recalling accurate information about the products to listening to what our needs where and finding the right sofa we couldn’t ask for a better experience. We will definitely be buying more furniture from her in the coming months and years.
We had a great experience at Ashley! From day one Jonathan provided fantastic customer service and made the process from buying to delivery as smooth as possible. We’d recommend stopping by if you’re in the market for new furniture. Thank you again!
I love this place, the furniture is made of good quality nice a strong wood not the fake stuff like bobs or raymour (ewwww) the people there are very nice and do their best to make sure your leaving there happy and not feeling like you made a bad decision. Thank you all and thank you John I will definitely be back for more and more.
We visited the Ashley Furniture store in Newington. Jonathan Rome (sales manager) was very informative and extremely helpful in assisting us with our purchase of a new sofa set! Awesome experience!!
Everyone was so courteous and attentive. Jonathan Rome from the beginning to the end was super helpful and available for all of my questions, and always ensured to follow through. Including the delivery team and the warehouse team that assisted us. Everyone was professional and made this entire process that much easier.
Jonathan Rome was wonderful in helping us find the furniture that fit our needs. Shipping was as expected considering the delays due to COVID. We were notified the day before of our shipping window and received a call and txt message the day of with an ETA. Our original order came defective so we had to refuse the furniture but Jonathan helped us pick out something different and had no issues with our second choice. The delivery men were professional and courteous of our property. Pricing was fair and payment financing was made available. I would definitely recommend Ashley HomeStore to my friends and family.
Michele was great. She helped me narrow down some selections.
The service we received was helpful and quick! Would definitely shop at Ashley again!
Smaller selection than some other places. Prices were comparable and staff was very friendly.
Best furniture buying experience from start to finish! Jonathan Rome was so helpful and knowledgeable so ordering and delivery went super smoothly. All my furniture came when expected and in pristine condition. The delivery crew was very friendly, quick and professional. Wouldn’t hesitate to purchase from Ashley in the future.
Jonathan Rome was an amazing help. Worked tirelessly to help my wife and I which was a huge relief as we are new homeowners. Would recommend him any day for his work ethic and professionalism.
I had a wonderful experience picking out furniture. My sales rep Chelsea Walsh was fantastic. She explained everything and answered all my questions. I would recommend Ashley Furniture Store to anyone 100%
I visited the Ashley store in Newington, CT. After the terrible customer service experience pottery Barn, it was great to feel treated like a regular customer by Jon Rome. Jon made the purchase very simple and easy. He was knowledgeable and friendly. I would highly recommend this store!
Great communication very helpful n very Respectful… Thank you Jonathan Rome
What a company!!! they called me twice in one month , to inform me that I will receive my new dresser .. the funny thing that I already I received my dresser, and it’s delivered to my house. I guess I should accept the two free dressers and sell them online .. what a management 😂😂
Friendly and helpful people
Jonathan Rome was a fantastic sales rep and super helpful! Definitely will be utilizing him for other future purchases and recommending him!!
I recommend 100% Jonathan Rome. He will help you find what you are looking for, and make sure you are taken care of. He is very nice and super professional.
What a great experience we had at store. Jonathan was so great with his customer service that he locked us to buy the stuff from their store. Not many people have that kind of great skills. He took care of us in great way making sure we are getting great deal along with making sure we get delivery at time during this pandemic delays. He kept following us time to time to make us aware with the updates. I highly recommend others to go to Newington store and get the same kind of service from Jonathan and his team.
I honestly wouldn't bother going into this specific establishment . Went in today, no one greeted my father and I even though there was 3 to 4 salespersons standing near the front entrance. Stood around for almost 20 minutes because we were interested in a living room set. No one even bothered, they stare at you though. I work in customer service, there's a difference between trying to give a customer some breathing room and ignoring them entirely. Good luck earning your commission without being personable towards paying customers. To make things more of a joke, my father went in a few days prior without me to look around for a living room set and found one my family would like. The saleswoman must be new, no hard feelings towards her I'm positive she was trying her best , it's most likely the management and training that's the issue. She couldn't get correct pricing for the set, and kept going back and forth with wrong pricing. After today, while we were still in the store, I decided to check online on my phone for the exact set, turns out we would have payed an additional $300 in store for no reason. Would have waited until October for the set and would have had driven to a location almost half a hour away to pick it up. No thank you. We purchased the set online, on our own, saved almost $300-$400 dollars and gas money with the home delivery and discount they offer online.
(Translated by Google) I liked the merchandise that Ashley and Ms. Michael Baxter from Berlin Turkpine from Newington was very attentive and showed us the good quality merchandise. Thank you for having employees like Michele Baxter very grateful. (Original) Me gusto la mercancías que tiene Ashley y la Srta . Michael Baxter de Berlin Turkpine de Newington muy atenta y nos demostró la mercancía de buena calidad gracias por tener empleados como Michele Baxter muy agradecida.
I experienced hands down the most excellent customer service from the Manchester, CT store. From the beginning of the shopping experience to the end, the manager Angel Ramos was extremely helpful, and accommodating. He made the entire process of buying a mattress and bed frame completely stress free and easy. I had both my children with me and it took under an hour! Josh was also an extremely helpful associate and both he and Angel helped me with getting my mattress ready to bring home in no time at all. I am so unbelievably impressed by the level of professionalism and amazing customer service I received. I will be an Ashley Furniture customer for life based on this experience! So grateful and satisfied! 😊
Waterbury delivery was horrible, after receiving our products the fire place didn't fit, it was too small for the tv stand, not what we pay for. 1chair had a ugly stain and the other chair was lop sided. And bench didn't arrive because something went wrong with it. Wow! Waiting 3 months or 2 and thats the junk we get. Ashley should go out of business. Horrible delivery
Excellent job Jonathon Rome did. Will g.o again
Good service, special thanks for Michele very professional.
Tried buying a couch from Ashley. They kept delaying the deliver date by a month a day before it was supposed to be delivered. Called customer service and they couldn't tell me if I would ever actually get the delivery. Here I am 5 months later with no couch. Would not bother buying furniture from them. You wont get it.
Absolute worst customer service I've ever experienced. I set aside the incredibly awkward interaction when making the initial purchase (I heard way too many intimate details of the sales person's life) because I finally found the right sleeper sofa. I waited the estimated two months to call about delivery date only to find out the order was delayed an extra four months. And I hadn't been notified bc the sales person no longer worked there. It then took several calls (only one call was ever returned of the four or five they promised) to cancel the order and waive the fee. I had to hand hold the process since each person I spoke with was content with telling me a manager would call me back. Don't bother being tempted by their products, the customer service and eventually never getting a product is not worth it.
The salesman I had was very irritating, constantly trying to use high pressure sales tactics and show me a fake website to make me think I was getting an amazing deal. Apparently he didn't realize I could check their actual website on my phone. They never called to give me a delivery window and when I called the store they claimed the warehouse had phone issues. The delivery guys showed up in the time window stated but never called to let me know they were on their way. They scraped my walls up while they were bringing the couch in and were pretty rude when I asked for them to move where they placed it (not at all centered on the rug). The only pros were they had a decent couch in stock and it did arrive fairly quickly. I don't think I'd shop here again, certainly not with the same salesman.
The buying process was easy enough but I live almost over 10 miles from the newington location. don't have alot of extra time on my hands. Trying to coordinate a delivery is so hard because they NEVER pick up their phones. This is my last purchase from them needed more furniture bought it somewhere else because I can't bother with this i don't have the Time to keep driving to this store and when I get there they just sitting down and the phone lights blinking.
We decided to purchase the insurance for our new couch which was supposed to cover all damage/stains etc. A few months after purchase the pull handle for our recliner broke. It took a few months before the mailed us just the part that broke. Then they preceeded to ask us to pay for this part, which we of course refused. Unfortunately it looks like they are also expecting us to install the part ourselves? Don't trust warranty insurance with this company especially when this damage was from their cheap design. I'm hoping this never happens to an elderly person incapable of self installation
I have been to other furniture outlet stores that were crammed with furniture. Not this Ashley. Staff was helpful. Less expensive items included desks, small tables, etc. We used their computer system to locate a dining room table, but had to visit an Ashley furniture store to sit on the chairs and see the table in person. We bought it at the regular Ashley store.
Not much in stock. Was told it would take 10 weeks at the earliest to get a couch and love seat in. Doesn't seem possible when hundreds of thousands of people looking for jobs
Angel Ramos was one of the more attentive and accommodating salespeople I have met in the retail industry. His attention to detail and doing what is best for the customer is outstanding. His willingness to go the extra mile for helping a customer is commendable! I would definitely return to the store where he works for future purchases.
I worked with Johnathan Rome in the Newington store. He was very helpful, knowledgeable and did everything he could to get me furniture in this pandemic. I have ordered living room tables and a bedroom set. I am very pleased and plan on ordering more furniture from Ashley in the future!
They gave us a delivery date which we cut up and throw out our old table. They delivered the WRONG table the next day, which has left us tableless. No one from Ashley Furniture has contacted us in regards to a new delivery date or even an apologetic reach out. Every thing someone from my family reach to this location, no one answered, all voicemails were full. When I finally got a hold of someone, I asked to speak to Stanton the Floor Manager who helped us. The rep on the phone said he's just in sales which confused me since his business card he handed to me said Floor Manager. So, who he is? I left my name and number for him and call me back and he never did. I reached out the them the next day, finally someone answered and helped with my concern. Our new delivery date is a week out... 2 weeks after their mess up. We are getting punished for their mistake. Unprofessional. Would not recommend to anyone. They would have never called us to reschedule if we never called them.
We purchased our furniture on Black Friday. We need to do to Covid there’s a furniture would be delayed. The original sales person who helped us had left the company. This is when we met Jonathan Rome, sales manager from the Newington store. Jonathan me sure to contact us to let us know that he would be handling our account. He also touch base with us several times to keep us informed of when our furniture would be available. After setting the delivery date unfortunately my family got Covid. Jonathan but above and beyond to make sure that we were taken care of. Thank you Jonathan Rome for proving that customer service is not dead.
Angel was very knowledgeable, friendly, and helpful.
We worked with Angel he was great and not pushy. I had a lot of questions and he patiently answered all of them . I would recommend asking for him if you go there. We haven’t received our furniture yet so I can’t remark on that but they say it’s about six weeks.
Our salesman Angel was the best!! Due to recent bad experience with another furniture store. He greeted us at the door, listened to what we wanted and showed us what we were looking for in a couch. He didn’t crowd us or push us in something we didn’t want. We left there completely satisfied with our purchase!!! Highly recommend him!! Thanks Angel!!!
I wish that I could leave negative 1,000 stars... There have been exactly 0 times that I’ve left a negative review in my life about anything or anyone,,, but here goes. We purchased furniture in the last week of October after a lengthy conversation where we assured the sales person that, if it was going to be delayed, we’d rather hold off. Of course we were assured that our items were in the warehouse and would arrive before the holidays. We felt very pleased if skeptical... and paid in full. When we called to check on our order in November, we were told that pieces were held up and that late December was still a possibility. Well, Christmas came and went and we were, ofcourse, without our living room set but assured that the first week of January would be our time frame. Wouldn’t you know, when I called in January, the date had been delayed by - you guessed it - problems in the manufacturing process. Rest assured however, the first week of February was going to be awesome and soon we would be enjoying a wonderful time relaxing on our new furniture... Except that isn’t really the case. Today I called to confirm our February bliss only to receive another line of BS from a manager who sort of cared in between yawns... as he assured me the hard date of February 20th would be one I could set my clock to! Should I hold my breath with joy?!?!?! After all it’s only another 4 weeks! Given that I want the product, I remain in this abusive customer relationship with Ashley Furniture who, by all appearances, seems to score a enormously negative scores in the old customer care department. This location - in Newington - has now lied to me in the selling process, failed 4 times to meet delivery targets, and barely registered a pulse in the “give a damn” department. I’ve seen poorly run businesses before - but take a bow folks - you are, without question, the worst of them all.
The store manager Anthony, was extremely helpful and patient. I am very pleased with my purchase and my experience at the store.
Zero stars if it was possible,watch out Look below nothing but negative reviews They should be ashamed
Let's start off with i bought my furniture in August cause my wife was pregnant and we wanted to have it all ahead of time for the baby which was due in december. I was told 6 to 8 weeks for a time frame on delivery. Well 3 months later some of my furniture came in damaged(still waiting on the rest). I contacted the store. I was told someone would call me back within 48 hours. Never heard back. Called again and was told to email the customer service email on the website. That email doesn't work at all. Call and I'm told there's no managers on duty. They're busy. Anything but actually being helped. The employees seem to be trained to keep you away from managers or getting anything resolved. I was actually told by someone at the store that they're under paid and do to much work as it is. I was also told by a manager that because I bought a lower end set that it is what it is. As rude as that is to hear after spending 2k on a bedroom set. I continue to press on to try to get my furniture fixed and delivered. I was told they would have someone come out to repair the damaged pieces. That never happened. I was called and told they would be delivering the last piece of my furniture. It also came in so damaged that they had to take it back and get me another one. I was then called a week later and told they could deliver the chest on December 30th. Now my child has been born and I still haven't had this resolved. On December 29th I was called by an incredibly rude lady from the distribution center saying they're too busy on the 30th and ill have to reschedule.... again. Mind you I have a new born in my house. We are in a pandemic and I did this over 4 months ago to avoid all this. She said too bad theres nothing they could do to help me. So after rearranging everything to make it work I now have to do it again but I won't be able to be home cause I have to go back to work. My paternity time has ended. This is the absolute worst company I've ever had to deal with. Terrible customer service. No one there seems to have an idea about their job and how to appropriately help customers. Its unfortunate thats this is how I was treated and that you will never get me back as a customer. Buyer beware. This place is a travesty.
My favorite store they were busy.
Ashly furniture is awful. Customer service is the worst ever.
Loving my new living room sofa! The Sales Manager, Jonathan Rome, was extremely helpful throughout the process. Due to COVID-19, many furniture pieces are unfortunately on back order. So, I’d recommend keeping that in mind and checking your delivery status frequently. I originally ordered the “ Coulee Point 2-Piece Sectional with Chaise,” but when I was told that delivery would be delayed for another few months I visited the store and selected the “Wilcot 2-Piece Sectional” instead. Overall, I’m grateful that Ashley HomeStore was able to find a solution to the problem.
Love their furniture. Staff is always pleasant & not pushy!! Will go out of their way to find a piece of furniture if they do no longer have it in there store.
This Ashley HomeStore is the worst of the worst. They will lie, cheat and steal. The quality is horrible and they delivered broken furniture 4 times and even tried to sneak Showroom Floor Samples, instead of new. They refuse to refund me and said I bought it so I must accept deliveries until they get it right! Really? They sold me the Warranty...It is Worthless and they don't honor it!They tried to badger & coerce my 13 year old son, after an unannounced delivery and I was at work. This Facebook group helped me fight get my money back: Ashley HomeStore Complaints/Issues Advocacy and Resources.https://www.facebook.com/groups/695308394647946/?ref=share
This Ashley HomeStore is the worst of the worst. They will lie, cheat and steal. The quality is horrible and they delivered broken furniture 4 times and even tried to sneak Showroom Floor Samples, instead of new. They refuse to refund me and said I bought it so I must accept deliveries until they get it right! Really? They sold me the Warranty...It is Worthless and they don&'t honor it!They tried to badger & coerce my 13 year old son, after an unannounced delivery and I was at work.This Facebook group helped me fight get my money back: Ashley HomeStore Complaints/Issues Advocacy and Resources.<a href="/redir?url=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F695308394647946%2F%3Fref%3Dshare&s=fb3e0c3ab39b053a4ae3bdf616eec9f2756a876db3291528ece74c7891bfd088" target="_blank" rel="nofollow">facebook.com/groups/6953…</a>
Service was great! The whole process was quick and easy!
Horrible customer service and poorly made furniture 😕 I have put off writing reviews for almost a year because my service when buying was so excellent. But I have come to learn that the customer service is only good when they can make a buck. I furnished my new home with Ashley’s and every piece I purchased that day is flawed. I was going to let the flaws go but my main couch is completely broken and when I reached out it took three months to get a hold of someone then a month to “fix” it and with in a month it broke again . Now I have tried for 9 months to get a hold of someone and no one returns my calls emails or chats on the website . I just want a replacement or even a store credit at this point. Very very disappointed. We sent so many friend to the store after our shopping experience and now I feel I did a disservice by recommending them.
Ordered Patio Set & Couch in June. Said we would receive in August. August comes. Said we'd receive today. We canceled the couch. Bought elsewhere, received on time. Now that delivery date comes - the patio set is scheduled to be delivered in November - just in time for winter. We could have re-ordered our furniture from Wayfair ( NOTE: The same exact model & style ) & received it 2 weeks ago - but their sales rep Sami lies to us, give us the runaround & feed us misinformation for their commission. Disgsting. Never doing busines with these people again. Stick to Wayfair or Bassett. They treat you right, respect you - AND they stick to their commitments. Don't waste your time here.
We ordered a couch and matching love seat on July 5th, it's now 9/8 and still nothing. I also bought a $130 pillow and was told AFTER I paid for it that it wasn't in stock. I called 3 weeks later asking for an update on my pillow and they told me they had it at the store to be picked up. I drove 35-40 mins to get there only for them to tell me they didn't have it but would call the warehouse and call me back with an update, I never received a call. I called a week later and they had it waiting at the front desk..again I never received a call telling me it was finally ready. I called back today (9/8) at 10:25am...it took me 25 mins to get someone on the phone and when someone finally answered (10:50 am) they told me to call back at 11am (in 10 mins) bc they couldn't help me until they were open. We love the couch we selected and got a great deal on it, but honestly if I knew their service would be so bad I would have gone somewhere else. Now we are past the time to cancel our order, and who knows how much longer we have to wait bc they never give you any updates for anything. I understand we are in the middle of a pandemic but that is not an excuse for the lack of communication and customer service that I received. This has just been an extremely frustrating experience with Ashley Furniture.
I didnt buy anything from there was with family who did, I found the experience myself odd and deceiving and not to their word and up the price when stated 0% interest for 6years
If I could leave negative stars I would. I will never ever be going back to an Ashley Furniture. While their furniture may look great, their customer service is beyond awful. We ordered our couch at the end of May, and while I completely understand we are in a pandemic so shipping times are longer, the company continuously lied to us over and over about when we would be receiving our couch (that we still have not received). At first on the day of the order, they said it would take 4-6 weeks, which was perfect because we were moving and didn’t have a couch for our empty place. Our salesman conveniently “forgot” to mention that it would be 4 weeks from the date it got to the warehouse, which was expected to be in 9 weeks!! After having talked to them on the phone pretty much once a week since then, I have received no help. They were so sure it would be at the warehouse August 28th and they promised to have it on the truck and at our place within days. After waiting so long, we called today (9/1) to check on the status because we hadn’t received any more information about delivery, and they now say it won’t be at the warehouse until 10/1!!! If they were upfront with us about the time it would take and didn’t lie and mess with us, I wouldn’t have an issue, but this process has been so incredibly stressful and awful. Please just go to a better furniture store. We have just ordered pretty much the same couch from Raymour and itll be here in 3 weeks, not 5 months.
ordered a nice dining room set to be delivered threshold. I guess if you don't get white glove service, they damage your items on purpose. Dining bench arrived with the upholstery exposed and dirty. Chair arrived assembled and scratched. I'm starting to think this was a return and they gave it to me. Calling the customer care does nothing. They sent me an email on how to clean my upholstery and they still haven't responded to the scratched chair 3 weeks later. I used to be a faithful Ashley customer but I'm done.
By far the worst experience I have ever had purchasing anything. The salesman repeatedly went back and forth on pricing in an attempt to confuse my girlfriend and kept asking how many barstools we were looking for. It was two. Two seats. He tried to say, "It was six, right?" at least three times, presumably because he knows that once he has an order processed, their distribution is absolutely horrendous, and he can blame any issues on them. At that point, his commission is in the bag, and he can say, "Sorry, you have to deal with the warehouse," so what does he care, right? If you don't want to pay for delivery, you have to drive to Enfield (45+ minutes from my location) to their backwoods truck stop of a distribution center. After waiting six weeks for them to ship two bar height chairs and a bench to Enfield, we never received any notification that they were ready for pick up. When I finally had to drive there, because no one could give me answers, I was informed that the distribution center lost power. Understandable, as much of the state lost power recently, but when I was told they would notify me when I could reschedule, they again failed to contact me on the day they assured me they would call. I had to call them back myself several times. When I finally was able to drive there to pick my purchase up they took their time trying to find what they had done with it. They also brought it out without wearing masks. I'm not the kind of person to make a big deal out of that, but it should at least be mentioned for those who are. When I got the chairs home, they were missing pieces and did not assemble properly. I gave them the benefit of the doubt and assumed it was just me, but when my girlfriend researched online, she found that multiple people had the same issue, because a peg hole was misaligned. When I called to speak to customer service (because you can only deal with the distribution center in ENFIELD at this point), they had to go through a physical file of all the orders from that day to find our name, because apparently they are only able to look up the assigned order number for orders that are delivered. What exactly is the point of an order number then? Do they even have computers there? Now I have to either A.) Drive all the way back to have someone look at it or B.) Wait six weeks for them to have new chairs shipped and drive all the way back to pick them up, with no way of knowing if they will have the same problem. They can't tell me if I can return the chairs for my money back, because the person whose call that is is apparently conducting interviews all day today and will not be available for two days. I'm glad that minimally staffing their incompetent operation (likely because they won't provide their employees with enough help or compensation to keep them around) is a higher priority than my satisfaction as a customer. I believe that they have a no return policy any way. I am a patient man, who works in sales and shipping/receiving, for construction material FAR larger and more logistically mind-numbing than furniture, so I understand how difficult these times are. Regardless, this was an absolutely, over the top miserable experience. Nothing justifies this level of incompetence and lack of concern for the customers who keep this company in business. I am completely and utterly disgusted.
I won’t be purchasing another item from them. I was told I would be getting my complete new living room set on June 10th from a May 22nd sale. They called and said it was delayed to mid July. Finally was able to get a partial delivery at the end July. Now it’s August 11th and I haven’t heard about the love seat. So I call them and they tell me the end of October! If I had known in May that it would take 5 months to get the entire living room set I would have moved on. There is no return policy once The item is in your home so I’m stuck waiting for my love seat. Very misleading and dishonest way to conduct business.
I purchased an Ottoman from Ashley&'s about 1 1/2 months ago. When it was delivered my husband noticed that all the pieces weren&'t there and that there were nails sticking out. I called the store the next day to have someone to come out and fix it and they directed me to the warehouse. I called the warehouse a few times and have not spoken to anyone but have left messages. I called the store about 2 weeks ago and have been emailing to get a refund on the ottoman and no one has answered my emails. I will not be going back.
Go to Jonathan (Sales Manager) for all your shopping inquiries! This is the second time we have bought home furniture from Ashley’s HomeStore (Newington) with Joanthan being our representative. He has been nothing but helpful and honest. We will definitely be coming back for future purchases for our new home!
I just purchased furniture for my new home from Jonathan R. At the Newington store. He was beyond helpful! He had great ideas and recommendations! This was top notch service! I would come back again and highly recommend Jonathan to help anyone. Deserves 10 stars!
Wow, I went into buy a couch, I was greeted but that was about it. Salesperson was terrible. I will look elsewhere.
Horrible customer service and follow through post-sale.
Excellent customer service
They are very friendly there but the manager is very pushy.. unfortunately they lost a sale because of that. I couldn’t wait to get out of the store. But our sales guy Tommy was awesome!
I am so disappointed in my shopping experience at Ashley&'s. My mom and I walked in looking to buy a couch she saw online. When we arrived no one greeted us, we literally walked the entire store until we finally found the couch we wanted. We walked up to the help desk where 3 employees were sitting and we asked them if anyone could help us make our purchase.A man came over to us, didn&'t greet us, was in a full blown conversation with someone else, and then finally asked us what we wanted. We showed him the couch and he said he would check on the price, but then proceeded his conversation with whom he was talking to earlier. We waited and waited and waited. Finally we went back to the help desk and asked if someone else could help seeing us how this person was not interested.Later on the man came up, raised his voice, and said &"I was looking for the price&", even though he hasn&'t mice. I was going to respond but before I got the chance he turned his back on us and then continued on with his conversation of all along!If my mom wasn&'t so in love with the stupid couch I would have left immidiately. But my mom insisted we get it. It took a while but a lady name Patti finally helped us. Patti was really nice.
I am so disappointed in my shopping experience at Ashley's. My mom and I walked in looking to buy a couch she saw online. When we arrived no one greeted us, we literally walked the entire store until we finally found the couch we wanted. We walked up to the help desk where 3 employees were sitting and we asked them if anyone could help us make our purchase.A man came over to us, didn't greet us, was in a full blown conversation with someone else, and then finally asked us what we wanted. We showed him the couch and he said he would check on the price, but then proceeded his conversation with whom he was talking to earlier. We waited and waited and waited. Finally we went back to the help desk and asked if someone else could help seeing us how this person was not interested.Later on the man came up, raised his voice, and said "I was looking for the price", even though he hasn't mice. I was going to respond but before I got the chance he turned his back on us and then continued on with his conversation of all along!If my mom wasn't so in love with the stupid couch I would have left immidiately. But my mom insisted we get it. It took a while but a lady name Patti finally helped us. Patti was really nice.
Absolutely Horrible Furniture Quality And Service The furniture came with material and electronic issues, and they act like they don't care. They didn't honor the return policy, and they've already admitted that they can't repair as new either. I would NEVER buy anything from Ashley Furniture again. The quality is subpar and the service is horrible.
I remember when this Ashley store used to me a bowling place and it was fun. This Ashley HomeStore is horrible!!!!!!!! My family got a couch and it was horrible!!! The fabric is bad and it&'s coming out and it feels really bad!!! We had that couch for 3 years and it&'s horrible!!! We got a dinner table too and it wasn&'t that bad but I think the couches are the worst!!! They are not even that comfy and when you sit on it it&'s uncomfortable!!! When you let them order it to your house it&'s so stressful and they basically never call you and it&'s always late and they basically lie to you when it&'s about to come ! I really want this Newington store to be done like I want hype bowling place back!! It&'s just HORRIBLE NEVER COME HERE !!! Because you will be WASTING YOUR MONEY!!!!!!
Went here to buy a bedroom set and I walked out very satisfied!! Thank you to Jonathon Z for all your help and exceptional customer service skills! I am very pleased and I would highly recommend this store to all my friends, family and co workers.
I scheduled a delivery over 2 weeks ago and was told I would get a call that details the time my delivery would be. I never got that call and inquired about my delivery. They never put me in the system and now I have an empty apartment that I have to live in for another week because their people are incompetent and don't even know how to use their own systems. Their response to the situation was completely inadequate and almost non existent. I will NEVER buy from this store or recommend them to anyone. I hope the furniture is better than their customer service..
This location is very unprofessional. The agent who helped me initially seemed knowledgeable about the products and sold me furniture. However, once ist came to receiving my furniture I was talked down to by staff when I had questions about when I'll be receiving my order and the agent called me personally to argue with me about my complaints. It's been little more than a month and my child still have NO bed. It's been hell since ive dealt with this Ashley's. Very stressed.
PLEASE TAKE THE TIME TO READ!! Honestly, I don’t know where to begin. When we decided to go with Ashley’s we had already tried twice from another furniture store. We selected a piece with Fabiana and then it was scheduled to come on 1/20/20. Two days prior I got a time frame for 1:30-4:30p. That day around 11:30am I get a text saying “your furniture will be arriving in 15 minutes.” I call them and tell them I’m not home and that I’ll be home by my time frame or a little before. I never specified a time. At 1pm, I get a call from a man I now know to be Julius who says we’re outside. No warning text. No nothing. I tell him I’m not home but can be there in 15 minutes which is still within my time frame. He yells at me saying that he was told I’d be there. Again I never specified a time so I told him I was on my way. I get there and rolled down my window to tell one of the guys who I was and that I was just going to park. While my window is still down I can hear Julius making a comment like “I can tell that’s her right there, just by the look on her face.” I then get out of the car and I don’t make a comment, I just let them in and the other two movers are bringing in the smaller items. When it came time for the bigger piece to come, by the time he got it in the hallway Julius was already making snarky comments about it not fitting. As soon as he began making those comments, I called my husband because these were issues that we experienced with the previous furniture store. Julius tells me to FaceTime him so he can see that it doesn’t fit. Julius then lifts up the couch barely moving it to show that it didn’t fit. He didn’t even try different angles to get it to fit or move it any other way. My husband then starts asking him if he has tried different angles. Julius then proceeds to yell at my husband about how it won’t fit, about how Julius has been doing this job for 3 years, about how my husband is telling him he doesn’t know how to do his job, and so on... It got so bad that my mother-in-law who came up through the elevator heard the commotion and thought Julius was yelling at me and yelled at him saying “ARE YOU YELLING AT HER” to which he replied “no I’m yelling at him” and she said “so you’re yelling at my son” and told him to relax which he then began to. He was incredibly rude and unprofessional and kept stating how he has 3 years experience with the company... we then decide to reselect another couch and when speaking to Fabiana, when I expressed my concern with my experience, she was also very rude and kept calling me “hun” such as “well hun, if it doesn’t fit then it doesn’t fit” which I find quite insulting and disrespectful... eventually we came in store and picked something out with the manager and another store worker named Patty. It came in today 2/5/20. At the time of re-selection, we specifically stated to not have Julius as our mover. My husband was present this time and our scheduled time was 4-7p. I then get a text from my husband that Julius is the one bringing up our furniture.... WE WERE ASSURED THAT HE WOULD NOT BE THE ONE DELIVERING OUR FURNITURE. Yet here we were with him still being rude and disrespectful, fighting and bickering with his coworker in front of my husband. Here’s the funny part... THEY COULD NOT GET THE FURNITURE IN... and given this was the fourth time we’re going through this we measured everything to a T.... here’s the best part.. MY HUSBAND TOLD THEM TO LEAVE THE SOFA IN THE HALLWAY AND PROCEEDED TO GET THE COUCH IN ALONE.... without their help or their 3-years worth of experience. Honestly so unbelievable.. I wouldn’t recommend this place to anyone who cares about their customer service experience.
In store employees were ok. A little over priced. Delivery service was terrible. Employees burping and farting in my house. When the couch didn’t fit up the front they stood around for 20mins until I canceled the order and told them to leave. Plus the order was late by two weeks in the first place. Never again.
My experience with the manager John R was exceptional! He was very knowledgeable on all items and spent a considerable amount of time with us to ensure our purchase was to our satisfaction. I did not feel pressured to buy outside of our budget, he was professional, well versed and guided us with all the necessary options that was a fit for our family. He was transparent and honest, when making large purchases that’s what I look for in a great sales manager! Best customer service around and I recommend John R if you are looking for an awesome Ashbury experience!
Buying furniture here has been the worst experience of my entire life. Ordered a dining table, sectional couch, and a bedroom set. The bedroom set came in unscathed and actually looks and feels very nice. The couch and table however, have given me nothing but headaches. The table had to be delivered 2 times. The first one was completely broken in every way a table could be broken. The second came in slightly wrong. They sent a tech out, the tech did nothing. I fixed the table myself with 3 simple tools, something the tech couldn’t even do. Upon delivery of the second couch, during setup, the delivery guys took a chunk out of my brand new $3800.00 flooring that cannot be repaired. The flooring will have to be re-done, and the quote I got was $5,300.00. I called this store and the manager was “busy” with a customer on 2 different occasions. I called the warehouse and I spoke with a woman who told me someone has to come look at the damage. She then hung up on me without taking down the rest of my information. I am absolutely disgusted with this company. If you don’t think they’ll do the SAME EXACT thing to you...you’re wrong. Go read the bad reviews...this issue is consistent and nobody wants to rectify the situation.
My husband & I had a great experience shopping at Ashley’s Furniture in Newington. Jonathan, the Sales Manager, was easy to work with and incredibly helpful. We didn’t feel pressured into purchasing anything (no one followed us around or tried to push us into making a purchase, like many other stores we went to before). They allowed us to look around & try everything out by ourselves. When we did have a question, Jonathan was readily available to answer and was incredibly thorough. We can’t thank Jonathan enough for his exceptional service. We did purchase a living room set that we absolutely love, but more importantly, we walked out of the store with complete confidence and understanding of our entire purchase thanks to Jonathan. We will definitely be going back to Ashley’s Furniture in Newington for all of our future furniture needs and hope that we will be able to have Jonathan assist us again. If we could give him 10 stars, we would!
Ordered a bedroom from Ashley's Newington store. A month later they delivered my furniture and that's where the nightmare began. The delivery guys were very careless and scratched up our newly refinished wood floors, nicked our wall, and assembled our dresser outside on our muddy front lawn. They didnt bother putting our fireplace TV stand together and 2 out of the 4 pieces of furniture were damaged. Not to mention they tracked mud throughout my house and repeatedly declined my husbands offer to put a blanket down to assemble the pieces on to avoid damage to the floors! They quoted us a 3 week turn around time for replacement pieces. We were offered a $100 credit for all of this headache. After sending pictures and numerous emails back and forth we decided to cancel the order and had to pay 25% restocking (came to about $327). NO ONE from Newington location bothered to contact me. I will never shop at Ashley's again. I'll stick to WAYFAIR for my set! HUGE DISAPPOINTMENT!!!! SUBSTANDARD CUSTOMER SERVICE!!!!
Ordered a bedroom from Ashley&'s Newington store. A month later they delivered my furniture and that&'s where the nightmare began. The delivery guys were very careless and scratched up our newly refinished wood floors, nicked our wall, and assembled our dresser outside on our muddy front lawn. They didnt bother putting our fireplace TV stand together and 2 out of the 4 pieces of furniture were damaged. Not to mention they tracked mud throughout my house and repeatedly declined my husbands offer to put a blanket down to assemble the pieces on to avoid damage to the floors! They quoted us a 3 week turn around time for replacement pieces. We were offered a $100 credit for all of this headache. After sending pictures and numerous emails back and forth we decided to cancel the order and had to pay 25% restocking (came to about $327). NO ONE from Newington location bothered to contact me. I will never shop at Ashley&'s again. I&'ll stick to WAYFAIR for my set! HUGE DISAPPOINTMENT!!!! SUBSTANDARD CUSTOMER SERVICE!!!!
Ordered a bedroom from Ashley's Newington store. A month later they delivered my furniture and that's where the nightmare began. The delivery guys were very careless and scratched up our newly refinished wood floors, nicked our wall, and assembled our dresser outside on our muddy front lawn. They didnt bother putting our fireplace TV stand together and 2 out of the 4 pieces of furniture were damaged. Not to mention they tracked mud throughout my house and repeatedly declined my husbands offer to put a blanket down to assemble the pieces on to avoid damage to the floors! They quoted us a 3 week turn around time for replacement pieces. We were offered a $100 credit for all of this headache. After sending pictures and numerous emails back and forth we decided to cancel the order and had to pay 25% restocking (came to about $327). NO ONE from Newington location bothered to contact me. I will never shop at Ashley's again. I'll stick to WAYFAIR for my set! HUGE DISAPPOINTMENT!!!! SUBSTANDARD CUSTOMER SERVICE!!!!
Cathy G was exceptional! Took very good of my husband and I! Top notch service and highly recommend doing business with her!
The best experience, consultant Patti was attentive, professional and extremely knowledgeable. I left as a very happy customer as Patti was able to help me find the bedroom set of my dreams.
If I could give this company zero stars I would. Our delivery drivers were unbelievably rude and smelled of marijuana. They didn&'t deliver the couches and barely even attempted to move them into the house. When I called to complain, the V.P of Operations Bob Ahern was also extremely rude. I can see why this company has such poor ratings as the poor customer service certainly trickles down from the top. They have a better business bureau &"F&" rating. Never ever will I shop here again and I will go out of my way to ensure I warn as many people as possible of their unbelievably poor service.
Ordered a dining room set there. The pricing is very confusing. Prices on the front of the cards is different than actual prices. Explanation was those were costs of financing and not item price
My husband and I came into Ashley’s looking for a couch and ottoman for our basement. This was our second time purchasing furniture from Jonathan Rome. After having a wonderful first time experience purchasing a new bedroom and dining room set a couple years ago we were in the market for new basement furniture. We knew exactly who to go see to help us with our furniture needs. Jonathan was so helpful in finding us the perfect couch at a great price. He was very professional and knowledgeable about all the products in the store. We would definitely recommend anyone looking for new furniture to talk to Jonathan. Thank you again for providing us with another wonderful customer service experience!
Do not order from this store. Inside the store, they were very nice and helpful; I bought a coffee table and matching end table, when the coffee table was delivered, it was damaged on the inside. They wanted to send someone to fix it but I wanted it to be replaced, they then agreed to have it replaced. A second delivery came and this one was not in perfect condition either. It was scratched as well but not as noticeable.. BUT the top of the table was a lift top and did not sit right, I called and they said they couldn&'t send someone out to fix it for 3 weeks. Called to speak with a manager and none were working today. I will never be shopping here again. When I pay for something I expect it to come in perfect condition. I want to return all together but there&'s a 25% restocking fee.. so you get what you pay for I guess.
They said they would price match and after one day the price was lower online. Told I would get a call back from the manager...still waiting. Look online it’s probably cheaper!
Our sales person Jonathon Simmons was very knowledgeable regarding the products. He answered our questions fully and helped us to make an informed decision. We will certainly make Ashley Homestore our first choice when looking for new furniture in the future.
First time to an Ashley Store, looking for some reasonable priced items for our Florida home. I was hoping to pick out and order through my local Ct. store when I was informed by a saleswoman that she could not help me because I could not order in Ct. and she worked on commission so therefore I was on my own. At that point, Angel offered to assist me even though he too worked on commission but would answer any questions I had. What a difference an employee makes when shopping at a new store! He showed me that he was obviously a team player and worked for the good of the company in-spite of the fact he wasn’t earning anything. I spoke to the manager to let him know that this employee showed good will towards the company he represented, a sense of responsibility to help, and impressed new customers. My husband and I visited the Newington location and left feeling better than when we first arrived. Hopefully, Angel will get a nod from the franchise owner!
We visited Pilgrim, Puritan, Bob’s, and Raymour and honestly, although I thought I received good attention and found some nice pieces, I’m glad I decided when I saw Ashley advertised on TV to take the trip to Newington. Omg, the attention I received and the knowledge that Jonathan had regarding beds just blew me away! The way he worked with his fellow new employee and gave her so many wonderful tips and tidbits of knowledge was very impressive. He treated his trainee with as much respect as he did us. Honestly, I would send anyone here to buy furniture and I’m looking forward to a return visit soon. If I had my way I think both Jonathan and your new employee Nia deserve a raise. In any case, Jonathan is a great Sales Manager and also is superb as training his employees! Thank you for a wonderful experience! Sandy
Jonathan was fantastic! Great experience, highly recommend his services.
Went here to see what they offered, very nice selection...
POOR CUSTOMER SERVICE & HANDLING. We stopped by Ashley's Furniture on a Saturday afternoon to look for a couch. We really liked the store's selection and was able to find a couch that day. However, our interaction with the sales rep Fabiana and the front desk lady ruined our shopping experience. Our greeting with Fabiana was friendly and she was able to price match with the lower price online. However, as we decided to move forward with our purchase and asked some questions she gave us attitude and patronized us. Then as we were checking out at the front desk, the girl was just unnecessarily sarcastic during the whole interaction. In addition, we were told (by Fabiana & the front desk) that they would be able to deliver the couch on the specific date we requested. About 2-3 days before our delivery date, they called us saying the couch was going to be a day late. This caused quite a bit of inconvenience for us. THEN when the couch was delivered, there was a broken part. SO we had to wait another 2 more weeks for a replacement to arrive to the warehouse and to be once again delivered to our apartment. In all, Ashley furniture's poor customer service and handling will be the reason we will not shop at again and will be sure to let others know about their poor service.
Jonathon Simmons did a wonderful job finding us a couch that fit our space and style. He was very knowledgeable and professional. He helped us find a beautiful sectional and recliner to match. We highly recommend Ashley Furniture.
POOR CUSTOMER SERVICE & HANDLING. We stopped by Ashley&'s Furniture on a Saturday afternoon to look for a couch. We really liked the store&'s selection and was able to find a couch that day. However, our interaction with the sales rep Fabiana and the front desk lady ruined our shopping experience. Our greeting with Fabiana was friendly and she was able to price match with the lower price online. However, as we decided to move forward with our purchase and asked some questions she gave us attitude and patronized us. Then as we were checking out at the front desk, the girl was just unnecessarily sarcastic during the whole interaction. In addition, we were told (by Fabiana & the front desk) that they would be able to deliver the couch on the specific date we requested. About 2-3 days before our delivery date, they called us saying the couch was going to be a day late. This caused quite a bit of inconvenience for us. THEN when the couch was delivered, there was a broken part. SO we had to wait another 2 more weeks for a replacement to arrive to the warehouse and to be once again delivered to our apartment. In all, Ashley furniture&'s poor customer service and handling will be the reason we will not shop at again and will be sure to let others know about their poor service.
It took them 3 seperate deliveries to get my order right. They wouldn't even return my delivery fee. DO NOT RECCOMEND. Poor customer service and communication.
Jonathon Simmons was amazing! He was extremely patient, kind and went above and beyond to help us without putting any pressure on us!
Angel was wonderful helping us pick out our 3 piece sectional. He gave us privacy to browse, and was there right away for all our questions. We were very pleased with our 1st Ashley’s purchase, and will surely be back again. Thanks, Angel!
Josh was extremely helpful and knowledgeable. Would highly recommend Ashely Furniture based on our experience with Josh. He listened to what we were looking for and didn’t try to “sell” us anything.
Jonathan Rome did a great job.... Working hard!!! Thank you for your Help!!!!
Fabiana was amazing! She greeted us at the door and I knew exactly what I wanted but she went above and beyond to get me a great bundle! She was sweet, definitely not pushy and again, went above and beyond to get my bedroom set delivered on a preferred day. I would definitely go back!
Jonathan Rome the sales manager i had the opportunity to do business with was very attentive and eager to help . Showed a lot of appreciation to me as a customer and made sure he was thorough in detail when talking to me .The process was easy and efficient I got the mattress i see myself and my partner on for years all thanks to Jonathan .If you need a caring and understanding person to help you when shopping at Ashley’s ask for him and he’ll be sure to get what you you need !! Thanks again I’ll be sure to be back :)
Angel and the staff were very helpful and professional. Thank you!
Great experience my son and I had purchasing a sofa at Ashley. Angel was our Sales Rep and he took great care to get us our desired sofa. Would work with him again.
Angel was so great! He was very patient with us and incredibly helpful. We would happily recommend Angel and all of the other awesome staff we encountered as we picked the perfect furniture for our home!
Josh provided wonderful customer service. Very friendly and efficient!
Very good experience- Fabiano helped us. She was very professional and helpful. We would definitely recommend Ashley Homestore to others.
Very nice experience, Helpful and clear
Store has a nice collection and we were able to find a sectional we liked and in the price range we wanted. Pattie was very helpful and patient and assisted us in choosing and finalizing the sale.
Great service. Great people. Made everything easy. Can't ask for more.
Angel was very helpful and it was a great experience.
Fabiana was great to work with. She helped us tremendously
We ordered a dining room set that had to be re-delivered on 3 separate occasions because they kept delivering damaged items. During the first delivery, they left 3 chairs outside in the rain UNCOVERED as they were unloading. When I asked as a sign of good faith for them to credit us the $130 delivery fee for the hassle (because we had to be home each time), they responded they would only give us $65 in store credit. Their reasoning is that it was a cost and inconvenience to THEM even though it was continuously their mistake. Very insulting. I requested to speak with a store manager to discuss and they stated someone would call me. No one has called or followed up. Poor customer service. Once they get your money they don't care about follow through with delivery. I will never shop there again.
Angel was great very helpful before we even got there when I called to ask some questions earlier and at the store got us prices and Info we asked for and got us what we wanted it.
We had a great experience, we were able to browse freely without feeling pressured, and when we were ready to make a decision Jonathan Rome went above and beyond for us. I would definitely recommend Ashley HomeStore to a friend, and even more refer Jonathan to help assist you. He is the Sales manager and his customer service skills shows why. Very satisfied with out experience.
As with other reviewers, my experience shopping in the store was significantly better than what followed during the delivery process. During purchase, I specifically asked whether the delivery people would remove my old mattress, and it was confirmed that they would. The day before the scheduled delivery, I get a text confirming delivery between 3 and 6 the following day. Despite this, on the date of delivery I get a call around 1 ok saying they will be there soon. The mattress is delivered. They did NOT take my old mattress. I call the store to try to have them contact the delivery drivers immediately to come back, since they left just moments ago... the woman answering the phone was rude, unhelpful and TOTALLY WRONG. She is now telling me that no, they won't take your old mattress, ever, and that "you signed something to that effect when you made the purchase". Except -- that's not true!! The document I signed says they WILL take my old mattress. We argue on the phone, and she is INSISTENT that I'm wrong and that they won't take the old mattress. I ask for the manager. He is very helpful and polite, and immediately confirms that I am right- they WILL take my old mattress, and he calls and arranges for delivery guys to return... at some point. Incredibly frustrating! Anyone that answers the phone at the store should be trained as to ACTUAL store and delivery policies, and should not feel empowered to simply make things up! I shouldn't have needed to escalate this to management!
Patti and Bill were awesome in guiding me to pick the right furniture and gave me awesome customer service. I definitely recommend this store!
Fabian was outstanding, fantastic experience! She took great care of me. Also the store manager Bill was excellent. Everyone was very friendly, no pressure whatsoever and they didn't follow you around. Will definitely go back.
Johnathan R was extremely helpful. He did everything to make sure we got a good price
Ashley had what we were looking for and Fabiana was amazing, she knows her stuff, very patient, not only with us but with our son too. When ever we need new furniture, I will definitely go back and have her help us out.
Jonathan Rome went above and beyond in helping us pick out a bedroom set. He showed us all around the store and made sure all of our questions were answered. We will definitely go back and see him again!
We stopped in to get a new bed and mattress for our first home, and walked away all smiles with a couch too! Valerie was an absolute pleasure. She let us walk around alone, and checked in once in a while to see if we had any questions. She wasn’t pressuring us at all, rather she was a huge help with additional information and guidance. We’ll be coming back here for sure - and asking for her help every time! Thanks Valerie!
Bill and Valerie were more than accommodating, the price couldn’t be beat. They are awesome.
Patti was wonderful! 5 Star experience.
Valarie Boykin was extremely helpful and we appreciate that she let us browse and periodically checked in rather than hounding us.
Val was great helping us purchase a dining room table and sofa and love seat. She was very patient with me trying to make up my mine. She is very knowledgeable and I would recommend anyone to look her up at Ashley Furniture. See is very personable and will guide you to your next purchase.
Wonderful experience! We were greeted at the door by Johnathan. He offered us some guidance through the showroom and allowed us to browse on our own. We found the perfect sectional. Johnathan and Ruby worked with us to get the configuration and price we needed. Such a great experience. I highly recommend you put them on your list to visit before making a purchase elsewhere.
Angel was so helpful! He worked really hard to find us the bedroom set that we were looking for. Thank you for making it such a positive shopping experience!
Josh and Ruby have been wonderful and very knowledgeable. Thanks guys
Was my first time in Ashley Furniture and didn't have many expectations going in. We were able to make it through the front door and look around a bit before being slammed by salesmen. We were assisted by Angel and he was very personable and didn't hover as we browsed like in other furniture stores. The prices on the furniture seems reasonable and the quality appears to fit the prices if not better.
Angel was the best! He introduced himself and left us alone to shop! How wonderful not to be followed around by a salesman. He was knowledgeable and fast to finish the sale. Really nice guy if your in need of furniture and going by Ashley’s in Newington. Give him a call.
Jonathan our salesperson was great! Managers were accommodating. Very nice experience. I just wish we could choose delivery for morning or afternoon.
Fabiana was an excellent salesperson. We were given flexibility to shop on our own, but she was there when we had question. Great selection in store.
Fabiana was excellent to work with! She was extremely informative, reassuring, with great taste and personality that made me feel comfortable immediately.
Bought furniture, purchased warranty, product needed to be fixed, on phone for repair, letter stating more info needed, pic sent, on phone again, said they would process, NEVER TO BE HEARD OF AGAIN!! Warranty dept giving run around and been 3 months! WILL NEVER BUY OR RECOMMEND THIS STORE AGAIN...GOT BETTER FURNITURE AND CUSTOMER RESPONSE FROM WAYFAIR!
Fabiana Rodriguez went above and beyond to help us get our perfect couch and chair. We thank you for the great experience and when we do the next room in the house we will be sure to see you again .
Ashley HomeStore is a wonderful store ! It has very high quality furniture for the entire family and the whole house. We were very pleased with the service and we found everything we needed here after looking at several furniture stores. Everything we purchased looks great and has made our home very beautiful and cozy. The prices are very reasonable and the discounts are great as well. Patricia was fantastic in helping us to choose our furniture. Jonathan R. one of the Managers was wonderful, extremely helpful, patient, and very pleasant to work with with everything we needed, when we finalized our order, with the delivery, when we added more items to our order, and in general with anything we had to figure out. Great staff all around at Ashley's also with all the staff and delivery crew we dealt with !!!
Went in looking for book cases...ended up buying sleeper sofa, loveseat and two bookcases. Was greeted by Angel Ramos who was wonderful with answering our questions and wrapped it all up with Jonathan Rome who gave us a great price. Can't wait to lounge in the den and watch a game on our new set. Thank you both for assisting us.
Jonathan Rome was very helpful, knowledgeable and explained the process throughly. Thanks for making my purchase a good experience.
It sucked
Johnathan R. The floor manager was great!
Jonathan shared his decorating opinion with us, matched our price on the Internet ,gave us a break on the delivery charge, and fit us in so we could have the delivery before Thanksgiving. A great experience!
Jonathan Rome was fantastic and spent a lot of time with us. His customer service was exceptional! Would definitely return to work with him again.
Excellent service and very personable. Nice to know the furniture is made in the USA!
Honest and open with great customer service. Answered all questions and did not hide anything. Great quality with great options. Will definitely go back for our furniture needs. Ask for John, he was great!!!
Great customer service, going above and beyond to help us find the perfect fit!!
(Translated by Google) No (Original) Na
First off if I could give them negative stars I would. Horrible place to buy furniture from. The sales guy John is so rude and has NO customer service skills. To pushy and don't budge on the prices. I would not recommend going there. Not worth the headache.
First off if I could give them negative stars I would. Horrible place to buy furniture from. The sales guy John is so rude and has NO customer service skills. To pushy and don&'t budge on the prices. I would not recommend going there. Not worth the headache.
Johnathan Rome was super helpful! Not only was he knowledgeable, but he made the process easy and stress-free! I would highly suggest him and Ashley’s in newington!
John the store manager was so nice and helpful and helped me find just what I needed!
I purchased a sofa at Ashley's. Because of their Veteran's Day Sale, the sofa is very good quality at a great price (30% off). The gentleman who helped me was the best. Very professional, yet friendly. Good experience. Will tell my friends.
Jonathan Rome made the whole Furniture buying experience fun. I felt no pressure he was respectful for what I wanted to pay did research to get the right color I needed. He was warm friendly and very professional
Jonathan was very helpful in accommodating our furniture taste and budget and explaining our different deposit/delivery options best for our situation with our pending house closing.
Visited the store this morning and met a really nice and informative floor manager named Jonathan Rome. While I wasn't really looking to purchase today, he gave me great information and took time to show me around. They have really beautiful pieces and reasonable prices. He wasnt pushy at all - he didn't offer me more than i was there to look at but showed me around to get a feel for my style. I was sold rather quickly. I ended up buying a living room set and also a reclining sofa for another room. I'm really happy to have found this location and to have met Jonathan. The other sales people were really nice as well.
Just purchased living and dining room furniture at Ashley! Great selection and quality. Patricia and managers were extremely helpful and pleasant to work with!
Fabiana is AMAZING. She is so much fun to work with. Perfect experience. Thank you
Patti was amazing, she was very patient and showed us everything that we wanted to see & more! Shopping at Ashley’s was easy, no pressure to buy anything & Patti took her time to make sure we really got what we wanted! Thank you so much, we can’t wait to receive our order!
We recently relocated to Connecticut and we were looking for a furniture store to get some furnitures. We walked into Ashley’s furniture and from the first time we met Fabianna she was the most accommodating sales rep we have ever encountered.She is super nice, patient, always with a smile, very knowledgeable and will guide you through the process every step of the way.We recommend that you ask for her when you go visit that store! Amazing experience! Thank you Fabianna you were awesome!!!!! we look forward to working with you again soon!
Jonathan Rome was amazing!! I recommend him for all your furniture needs. Ashley had exactly what I was looking for. Quality at a good price!!
Patricia was great. Got a fabulous sofa chase for a great price Carolyn did a great job with financing too!
Worked with Johnathan Rome, excellent experience! Got us the sectional we wanted at the price we wanted!!
Johnathan Rome assisted us and won us over. Very patient informative and casual!
Buyer BEWARE!!! First buying experience at Ashley HomeStore, Newington CT has been unacceptable, miserable & totally inexplicably awful. My husband & I purchased a Serta Mattress & floor model retractable bed frame to the tune of $2,400. Delivered on time by competitors delivery people, miscommunication from them to take old mattress & box spring away. After 3 phone calls, okay to take away. Retractable bedframe arrived soiled, vacuumed before delivery people brought up new mattress. Mattress came wrapped in plastic, after plastic was removed there were snags all across side of mattress. I took pictures, and was shaking I was so upset. After having time to calm down I went into the store & talked with manager & sale person to voice my displeasure. They assured me it would be rectified, nope that didn't happen. I called their Customer Care people, sent them an email with my pictures of the damaged purchases. Still haven't heard back!!!!!! Please read reviews before buying from this STORE in Newington CT.
Terrible experience- we were told our furniture would be in in a week- we even offered to pick it up at the warehouse. It has been 5 weeks and we STILL have t gotten our order. We are now being told the delivery date will be sometime next week which would be 6 wks and if we could t do the date they had available they would be charging us extra. I'm not even sure if the quality at this point I do not plan on returning- terrible service.
Had a great experience, our saleswoman Fabiana was awesome. No pressure to buy. She didn’t not cling to us as we walked around the store. She answered every question we had and it was clear from speaking to her she has a great understanding of the furniture. The furniture selection and the variety of furniture is large. I would return again no doubt.
Im going to start this review with a HUGE THANK YOU to Fabiana. The service at Ashley Home Store in Newington was exceptional thanks to her. She took her time to walk us through the store and reassured us she was there to make our experience wonderful! She was extremely helpful with outstanding communication. She just went above and beyond to please all of our needs. Fabiana, Lee (customer service) and the store manager Bill were able to make a previous horrible shopping experience with Raymour & Flanigan into a more positive one for my husband and I. I want to thank all of you for your outstanding customer service, I’ll be recommending friends and family!!
Always a great experience at Ashley Homestore. There is always an associate ready to help if you need it but I have never felt pressured into a sale. I reccomend asking for Jonathan R; he is a pleasure to work with.
Very helpful, not intrusive sales staff at both the Manchester and Newington stores. Clint and Carlos were both great.
I went to Newington Ashley HomeStore looking for a table that they had on sale. Then I saw another table set that I liked so much more. The Salesman Carl Lyon was very helpful with the purchase. Needless to say I purchased the table set. Which I love. I will be going back in the near future.
Lots of price point selections. Very friendly sales assistant. We purchased two sofas and a beautiful farm style dinner table with four comfortable padded tall chairs. All within the colors, style and pricing we were looking for. Ask for Nicole 🙂
No one came to discuss anything with me, I walked around the whole store. I wanted to buy a new living room set for my new condominium. I had 3000 dollars and because no one came to me, the money will go elsewhere.
Fabiana helped me from start to finish and everyone was very friendly.
Personable, patient, and helped pick out appropriate furniture for my needs
Jonathon Rome the sales manager at your Newington location was fantastic! Very knowledgeable, welcoming, didn’t chase us around the place like other furniture stores. Gave us all the info we wanted, when we returned a week later all the numbers were the same, all promises kept. Sectional delivered today and looks great, delivery guys were very professional!
If you are looking for furniture, their furniture is nice (hence the 2nd star), but the shopping experience is miserable and the exchange policy listed online is not honored at this sales office. My advice is to go into the store so you can see and feel the furniture, but save yourself money, time and headaches by making your purchase online. And check for yourself if it is available online because the store told me the pieces I wanted were only available through a store purchase, which is not true. Details: After wanting to exchange an item, I have had a terrible customer experience with this sales room. They are not problem solvers. They did not return phone calls when they say they would (not even the manager.) The sales person I worked with made his sale and then did not assist me afterwards. The decision makers wouldn't talk on the phone personally - they made their receptionist talk for them. They were all around terribly unprofessional and frustrating. Finally, I found the pieces I wanted online for $1000 less than what this branch quoted me. (For a 3 piece sectional this office quoted close to $2000.) This store sells a 5-year warranty for $249, but the same warranty was sold to me for $99 through the online store. This store could not match the online prices.
Their furniture is nice, but the shopping experience is miserable and the exchange policy listed online is not honored at this sales office.My advice is to go into the store so you can see and feel the furniture, but save yourself money, time and headaches by making your purchase online. And check for yourself if it is available online because the store told me the pieces I wanted were only available through a store purchase, which is not true. Details:After wanting to exchange an item, I have had a terrible customer experience with this sales room. They are not problem solvers. They did not return phone calls when they say they would (not even the manager.) The sales person I worked with made his sale and then did not assist me afterwards. The decision makers wouldn&'t talk on the phone personally - they made their receptionist talk for them. They were all around terribly unprofessional and frustrating. Finally, I found the pieces I wanted online for $1000 less than what this branch quoted me. (For a 3 piece sectional this office quoted close to $2000.) This store sells a 5-year warranty for $249, but the same warranty was sold to me for $99 through the online store. This store could not match the online prices.
Patricia was so amazing! Walked in just wanting to peruse and get ideas. Walked out with a card AND a order for a beautiful couch.
We had the opportunity to work with Jonathan. He spent a lot of time without hounding us while we looked but was attentive when we had questions. He allowed us to take our time and explained ALL options without pressure. We ended up making a substantial purchase. The next day we went in with questions regarding pricing online vs store. We went back with thoughts of cancelling part of our order. Jonathan was very understanding and once again upfront on all ends/details. We ended up keeping the full order and will go back to purchase the remainder of our items we’re looking for to furnish our new home.
Jonathon was awesome; he was efficient and honored exceptionally good pricing for a quality piece of furniture. Marisol who checked us out was also very knowledgeable, efficient, and pleasant. Overall, an awesome experience at Ashley Home Furnishings in Newington, CT!
We just went to Ashley HomeStore in Newington to look at new bedroom furniture. We were just planning on looking to get some ideas, however, Jonathan was so helpful and we found a set we loved and purchased it! He made it such an easy process and unlike a lot of salesmen he was not pushy towards buying the most expensive item or any at all. Just very informative and helpful! Will definitely be shopping with them again. Beautiful pieces.
Worst customer service I have ever experienced. Idk where to begin. We went in store and purchased a bed on August 5th. We were told the bed would arrive in store by the 13th. We received an email it would now arrive on the 15th. I had to call the store on the 15th to see if it arrived. Was now told it would be the 17th, then the 20th, 24th and finally the 27th. STILL HASNT ARRIVED after they promised it would all be delivered on the 31st once arrived in store on the 27th. We had to contact them every time in order to find out where our bed was. Do not shop there. They totally mislead us. Would give zero stars if I could.
I absolutely recommend going to Ashley HomeStore on the Berlin Turnpike in Newington. Jonathan Rome went above and beyond helping us find exactly what we were looking for. Every staff member we encountered was wonderful. Great deals, great staff, great furniture. 5 stars.
Great prices on furniture and they work with you.
My husband and I went into Ashley furniture looking to buy a new couch. Pat made everything easy for us and help us find exactly what we were looking for.
Very helpful, great service
Had a great experience and the pleasure of working with Patti at Ashley on the Turnpike. After a warm greeting, Patti attentively listened to our wants and needs and showed us a bunch of wonderful options to accomplish our goals. Patti took her time to make sure all of our needs were addressed and questions were answered, until we selected the perfect living room and dining room sets - not only for our personal tastes, but also our budget! The process was quick, easy, and completely transparent... No "back and forth" games or "hidden costs." We even had the pleasure of being introduced to Bill, the Manager, who wanted to make sure we were completely satisfied with our experience. Big thanks to Patti, Bill, and the team at Ashley Newington!!!
Really rude customer service shown by Li. One month after purchasing a dining set, I'm still missing a chair. Their store has done nothing to assist.
Jonathan was amazing. Quick and easy experience. Can’t wait for our couch to come in!
Absolutely horrible customer service. We spent over $4000 in one sitting at this store, had everything delivered, and when the delivery men put together our king-sized platform bed, they apparently decided they wanted to ignore the instructions that came with it and rigged it together in such a way that was actually dangerous for us to sleep on and we didn&'t even know until we needed to switch out the mattress. My fiancé had to completely redo the lower portion of the platform bed. And all of this when we had tipped the delivery guys, thinking that they had done a good job. Then, the mattress didn&'t work out for us so we wanted to return it just 3 days after receiving it and offered to buy a mattress twice the price of the original one in order to avoid the $125 restocking fee that they were requiring. The manager of the store named Jonathan talked to me not once but twice on the phone, both times telling me he needed to talk to someone above him in order to make that decision and he would get back with me. Both times he did not return my call and I was forced to have to contact him again. Finally, we just let them come pick up the mattress and we bought one from a competitor. Four weeks later and we realize they actually never refunded us for the mattress. So they came and picked it up, but didn&'t give us our money back. My fiancé had to go to the actual store and ask for the manager&'s boss, named Bill. We got a halfhearted apology, a refund finally on our credit card, but they made sure to go ahead and charge us the restocking fee and the pick-up fee. So even after they screwed up, they still wouldn&'t do anything to make it right for us even though we spent so much money at their store. They did nothing to ensure that we would be future customers. And now, we certainly won&'t be.
One of, if not the best experience I have had while shopping for furniture. Jonathan was very honest and ensure that my family got the best deal available. My wife is very happy with what he assisted my family with. Now I see why he does what he does. He deserves every accolade your team can offer. We shall be back to work with him again.
Patti was informative and professional. Store was set up very nicely. You could picture the furniture in your house, decorators know what there doing. Check out was easy and people up front were knowledgeable and courteous. I would recommend the Newington Ct store to anyone.
Great customer service and professionalism shown by Josh. He understood my needs and situation. He was courteous and respectful at all times. He developed a plan for me to follow so we could find the perfect furniture piece for my family room. He gave great advise and was knowledgeable of all the warranties and service plans the company and manufacture had to offer. He was honest, humble and kind while doing his job. He’s the reason I am returning!
I was greeted at the front door by Josh who was polite and knowledgeable. He turn out to be a excellent salesman. I changed my mind quite a few times before I finally made my purchase and throughout my time in store not once did he show any form of frustration. I'm very happy with my purchase. Well done Josh and the young lady at the customer service desk was very professional and pleasant. Enjoy my shopping experience tremendously!!!
The salesman was to aggressive I didn't get ten feet into the store before he was all on me showing me furniture. His approach was that of a used car salesman.
John was great from the moment I walked it. He and the associate he was training were super friendly and very efficient, as I was in and out. Definitely would go back for future purchases!
Jonathan was very helpful and informative. Great experience!
Horrible! They were absolutely rude! They were not nice because when asked about a budget they were instantly unhelpful! They said theyd be right back...Took off an never came back an we purchased something! We had to go an look for the man that "helped" us....we told him once we found him we'd take the mattress, well he said he needed help and then turned around an said he isn't helping he's wearing a suit an had a bad"back". Very very rude! My husband had to carry the mattress from the back of the store all the way to the front and put it on our truck by himself! Strongly disappointed! Taking my business somewhere else! Jonathan Rome was the mans name and no he was not very pleasant sorry!
Johnathan was great, very knowledgeable, personable and experienced. He walked us through the details to make our buying experience seamless. Customer service at its best!
Very nice and friendly until you make a payment. After that, they don't care. Ordered a King bed and brought a damaged bed two times. Delivery guys are rude and frustrated when they found out that the bed is broken. Left trash (nails and other packing material) in the bedroom and drive way. I tried to talk to sales peron Jonathan or a manager to get refund because of quality concerns. They never call back and asking me to pay 25% restocking fee. Look elsewhere (Raymour and Flanigan) if you want quality furnitures and frustration-free customer service.
Jonathan was excellent... very attentive
David R greeted me the moment I came in the doors and helped me get everything I was looking for. I’m very indecisive so his patience was greatly appreciated. Thank you David R.
In the years I have been purchising furniture, never has such smooth and pleasant experience. Jonathan was the sells person and my husband and I can't thank him enough for his time, patience, dedication and knowledge but most important for going above and beyondto help meet our needs. If looking for exceptional service be sure to ask for Jonathan.
Lisa was great. Everyone was helpful the moment we walked in to the moment we left.
This was the worst experience I have had with a company. I ordered my dining room set 2 months in advance as a new home owner I was very excited for this purchase. When it came to the date of delivery everything was wrong. I know mistakes can happen however the table was in horrible shape black marks all over, 2 of the chairs were missing and also not what I had ordered, I had to send it back. Garbage and screws were left in my yard. The delivery team told me the warehouse screws up all the time. The customer service to handle this situation was horrendous and anything but professional. Nobody reached out to me or updated me on my order. I was promised after it would be here in a week and then when I had to call to follow up they told me it was on back order for another 2 weeks. Mind you they already had my money for 2 months. I kept getting promises of phones calls and updates with nothing but getting hung up on by their team and left with no awnsers until I decided to have them finally just refund me. A huge let down. I would absolutely not recommend this place to anyone save your money time and patience.
a minute ago This was the worst experience I have had with a company. I ordered my dining room set 2 months in advance as a new home owner I was very excited for this purchase. When it came to the date of delivery everything was wrong. I know mistakes can happen however the table was in horrible shape black marks all over, 2 of the chairs were missing and also they were not what I had ordered, I had to send it back. Garbage and screws were left in my yard. The delivery team told me the warehouse screws up all the time. The customer service to handle this situation was horrendous and anything but professional. Nobody reached out to me or updated me on my order. I was promised after it would be here in a week and then when I had to call to follow up they told me it was on back order for another 2 weeks. Mind you they already had my money for 2 months. I kept getting promises of phones calls and updates with nothing but getting hung up on by their team and left with no awnsers until I decided to have them finally just refund me. A huge let down. I would absolutely not recommend this place to anyone save your money time and patience.
a minute agoThis was the worst experience I have had with a company. I ordered my dining room set 2 months in advance as a new home owner I was very excited for this purchase. When it came to the date of delivery everything was wrong. I know mistakes can happen however the table was in horrible shape black marks all over, 2 of the chairs were missing and also they were not what I had ordered, I had to send it back. Garbage and screws were left in my yard. The delivery team told me the warehouse screws up all the time. The customer service to handle this situation was horrendous and anything but professional. Nobody reached out to me or updated me on my order. I was promised after it would be here in a week and then when I had to call to follow up they told me it was on back order for another 2 weeks. Mind you they already had my money for 2 months. I kept getting promises of phones calls and updates with nothing but getting hung up on by their team and left with no awnsers until I decided to have them finally just refund me. A huge let down. I would absolutely not recommend this place to anyone save your money time and patience.
It was nice waking into a store where you are greeted and not hovered over. Lisa pointed us in the right direction, gave us appropriate space and was always there when we had questions. Because of Lisa, and the fantastic selection and quality, we left with a beautiful sofa and love seat.
Jonathan Roma was our salesperson he was informative and thorough and was not pushy . He did not hover but was available as needed
Johnathan was very helpful and knowledgeable we appreciated his help and politeness
Great experience Daniel and Gena!
My fiancé and I went to Ashely for the first time. Lisa helped us so much to picking out furniture for our new home. Ashely furniture made it everything an incredibly easy process. Would definitely recommend.
Very nice!!
Jonathan Rome the Sales Manager that took care of me at the Newington store was very polite, professional and very detailed in his explanations. I highly recommend his services.
Visited Ashley furtinture today and Jonathan Romes was fantastic again. Found exactly what we were looking for and had great product knowledge. We'll be back for sure.
Lisa P. Was amazing at showing us around the store to see all of the different styles before purchasing. She was so helpful with all of our questions and I reccomend coming to see her! We went to the Newington location.
We purchased a leather recliner loveseat from Ashley (Jonathan Rome) 3 years ago, and today purchased a new loveseat and sofa for our family room from Jonathan. He was very helpful and knowledgeable. And from our experiences, we know they stand behind their furniture and the warranty. We will definitely be back when we need more furniture. The store also has some cool decorative items.
I had an amazingly easy, personable experience buying my couch at Ashley’s. Sales manager Jonathan Rome was extremely helpful and accommodating. His product knowledge is beyond extensive, and he really gave us a warm buying experience, where we felt comfortable with our purchase. Jonathan went out of his way to make sure he showed us every option for fit and price we could consider, and we couldn’t be happier with the couch we purchased, or the overall buying experience! We will without a doubt be coming back in the future for all our furniture needs!
Very great job...highly satisfied.. will definitely refer our friends
Courtesy, friendly and quick response to your needs. Jonathan Rome is very helpful. I will recommend Ashley HomeStore as the place to be when you need quality and good services.
I worked with fabiana and she was a pleasure to work with. Extremely knowledgeable and made sure all or any questions I had were answered. She is a great employee and look forward to working with her again..
Jonathan Rome - has made furniture shopping a breeze. He’s been so patient and helpful with assisting me to pick out the perfect furniture for my home. Jon is the go to sales guy.
Got a great deal on a comfortable sofa chaise! Staff was very helpful and resourceful. I had Jonathan Rome to help me through the buying process, he made it so easy all while being super friendly! Super happy with my new sofa chaise!
Jonathan and Josh both did exceptional jobs explaining policies options and layouts of the furniture I would highly recommend them
Great experience with no pressure. Fabiana thank you for being so helpful, patient and sweet!!! Very satisfied with my new living room set!
Nice working with Jonathan Rome,if I have to visit Ashley store Newington again,will love to work with him.
Went in to purchase a living room set, ended up buying my living and dining room sets at Ashley furniture. Fabiana was extremely patient and helpful, answered all my questions.
Fabiana was AMAZING!!! She was very knowledgeable of all the differences between the pieces of furniture and all the prices. She has a wonderful disposition, felt like I was shopping with a friend! The following week I needed to purchase an additional peice of furniture and I purposely made sure I worked with Fabians! If you are furniture shopping at Ashley Furniture in Newington, I highly recommend you call ahead to see if Fabians is working that day! Thanks Fabiana!!!
Today, I am pleased to say that me and my boyfriend have found our new living room furniture for our new apartment. We would like to thank John who was a great help during our visit located at the Newington, CT Ashley Home Furniture store. Not only do we recommend John to help guide the next customer into the right direction but Lisa was also another great big help with decision making. Thank you!
Never shop at Ashley. They sell you items they promise will be in stock then move dates out again and again. They schedule deliveries and don't show on multiple occasions. They deliver furniture boxes without all the pieces and don't know what to do. They tell you they'll call you back and never do. We were die hard Ashley customers until this last experience. They have gone way down hill. Try another retailer.
Very nice experience. Lisa was great. Friendly staff and good selection. Good pricing, less snobby then the higher end places around.
Lisa helped us and she was awesome. Great service, products, and prices!
Amazing service.... Johnathan was very helpful after spending several hours looking at furniture.!!
The service is impeccable! Jonathan took his time, asked questions to find my needs, and showed me many living room sets. Ashley's furniture quality and price points are fantastic. The products are solid and will last a long time. I was extremely satisfied with my experience received by Jonathan. If you want a fabulous customer service experience from a salesperson whom has you best interest in mind, ask for Johnathan. You will not be disappointed with the service or the quality furniture at Ashley's. Oh did I mentions the price was the best!!! It just made my whole shopping experience a pleasurable one. Thank you!
Fabiana did an amazing job helping my fiancé and I find a bedroom set and a bed. She was very kind, caring and helpful. We are excited to get our new set and bed. We will be back for a living room and dining room set.
Fabiana was so helpful when it came to helping us find the perfect mattress and bedroom set for our new house. The people at Ashley’s were helpful but not overbearing at all. Definitely recommend for anyone furnishing a house.
Patricia was lovely and professional. She knew exactly what I needed for my new apartment. We got along so well. I highly recommend her you won’t regret it. ♥️🙏🏽 I’m a HAPPY customer indeed! Shop at Ashley HomeStore, it’s worth every penny!!
GREAT EXPERIENCE! Loved Jonathan’s easy going sales flow. We Will definitely recommended our friends and family to the Newington ASHLEY location
I really liked the style of their products. I purchased a sleeper sofa sectional with a chaise that will fit perfectly in my living room. Their salesperson Lisa was great to work with. The one suggestion I would make would be to have more color diversity as 80 percent of their products are gray and are only available in the colors shown in the store.
Lisa was amazing 😀
Lisa was wonderful. I knew what I wanted and she took care of it immediately. No waiting No hassle No “you want to add this or that”
Terrible customer service. Very unprofessional staff. I will never shop here or at another Ashley furniture store again. It's unfortunate, this business deserves a zero star.
Jonathan was super relaxed when we entered the store. My husband and I could browse without anyone following us. Then when it was time for Jonathan to try and make a sale he was very personable and easy to talk to. The price was very affordable and communication has been very clear. I look forward to the sofa, love seat, and chair we purchased for our living room. We give Ashley 5 stars Waterford, Ct
Our visit to Ashley Home Store was very pleasant and rewarding. Our Sales Associate Jonathan Rome was a pleasure to deal with. He was very knowledgeable about the products and very helpful in making our selection.
Good experience in the store and better experience with delivery. The warehouse sent double my purchase by mistake and all the paperwork suggested I ordered double. After some calls - the delivery men had someone on the phone and all was made correct. Tyrone and Junior were polite and funny and mindful of my pets.
Great, no-pressure shopping experience. Jonathan was helpful in building a sectional that would fit our space. Very professional and accommodating. Would definitely go back for future furniture needs!
Great place great prices ...see jon rome he'll take care of you and give you the hook up steel deal your looking for ..just bought bedroom set for the low!!!they came and set up whole room up nice too. Thanks Jon Rome!!
Got a killer deal on a couch ive wanted forever
I've been debating for months on buying a new living room set. Found one online but needed to "try before I buy". Luckily, the set was in-stock and sure enough, I did like it. Jonathan was there to answer all questions and check the availability of the products and gave me an estimated delivery time, on the spot. I will definitely be returning.
James is a wonderful salesman. He was patient, explained everything thoroughly, and we didn’t feel pressured. He was extremely kind and answered each of our questions. From getting us bottles of water to the best deal- it was an awesome experience. James will be our go to for our future furniture needs.
We loved our store rep!!! She explained every question we had and spent so much time with us making sure all our needs and what’s were met! She was amazing
Fabiana was super patient and made ever effort for us to see how everything we bought would look together!! She is truly a superstar!!
Ashley's( Orange CT ) Ms. J ( Manager) was about the only pro to come out of my experience with Ashley's furniture. She was helpful and gave great feedback, never pushy. After reading the other reviews I was lucky to get that. Delivery however is a joke. They have no called no showed me twice and my sofa is most likely still in China in the back of a wear house. 4 weeks now and no sofa, i was told they had a glitch in the system, still nothing. We made another date, of course no call no show. If my payment was contingent on delivery i am sure this sectional would have arrived weeks ago. They have their money, now they drag their feet. If you want your furniture within 6 months, shop elsewhere. Ashley's got 1 star as 0 is not an option.
We knew what we wanted and were able to quickly shop without pressure. Oneil was easy to work with and answered our questions thoroughly. The rest of the staff was so friendly and I would absolutely return for my next furniture purchase.
Was very happy with my first buying experience! Jonathan Rome was very helpful and knowledgeable in helping me make my final decision. He was very patient and not pushy at all like some furniture stores and was willing to work with me in helping me make a good choice. I love that my new sofa has been made in the USA!
Jonathan Rome was amazing, very helpful! He sold us an entire living room set and it looks beautiful in our home! Great guy ask for him!
Jonathan R was very helpful for us purchasing our bedroom set. Was not pushy in any way and worked with us to find the best options for us.
My first time buying furniture was super easy, and seamless with Jonathan at Ashley Furniture! We found the perfect couch for us.
Associate James was exceedingly helpful couldn't ask for a better deal we couldn't have done it without him. It was the best offer Thanks James.
Walked into the store and was amazed and overwhelmed how big the store was and where should i start. Was greeted by lisa and she took the reigns and made finding the perfect sectional easy as pie. Thank you so much on helping us find the perfect sectional to add into our new huge living room.
Fantastic service and great selection!
Great experience! Nice selection. No heavy pressure and Patti was an excellent salesperson. We will definitely be back for any other furniture needs and will refer to friends!
Nice store layout and staff. Patricia listened to our needs and directed us to what we wanted. Price and quality beats the local competitors. Very modern and high quality furniture. I would recommend.
My fiancé and I went into Ashley on a whim, we had been looking at other stores for furniture. True story...after getting a bedroom set our entire house is furnished from Ashley!! They gave us amazing deals on each piece. The sales team were great, not invasive or pushy...great experience! Thank you guys we love our furniture!!
I did not have a bad experience at the store. It is the warehouse that is the problem. It took them over one month to deliver our furniture. We had 30 days to return the mattress we bought, the day after we got it, we called the warehouse to explain that it was too hard and would like to exchange it for a different one. It took the warehouse 3 weeks to get back to us. We then went to the store to pick out a different mattress, which ended up being over $200 cheaper than the original mattress, and were told by the warehouse that they would not refund us our money. I will NEVER do business with them again!!! Worst experience I have ever had buying furniture.
Friendly service
Loved the fact that someone greeted me at the door with an explanation about the setup and not feeling pressured to buy something. Also, our salesperson, James, was very personable and helpfol with my purchase. Overall it was a great experience.
It was our First time to the store in search of a new couch. Lisa was right there to greet us and help us with all our needs/questions. After browsing the store, We picked one out, went home to measure only to find out it wouldn't fit. So after getting all of our measurements together, we came back the next day and we finally decided on the hallenberg sectional. We are so excited to get it in our home!
James was very kind, accommodating and helpful with our purchase of 4 pieces of furniture for our living room. We can't wait for our furniture to arrive in a week! We definitely recommend Ashley and to go see James.
Lisa did a great job helping us make a decision on our dining room table
Great
Very friendly home store with big selections...highly recommend
We went your store to purchase a mattress and Lisa Prattson was very helpful, courteous and made us feel at ease while we made the decision to purchase the mattress set. She informed us about the delivery, setup, etc. This store was very welcoming and she provided excellent service. I will definitely recommend this store to family and friends and will be back to purchase another item, Thank you Lisa!!
Great customer service
My husband and I were in search of a bedroom set. When we walked into Ashley’s in Newington , we knew it was going to be a good experience. Patricia went above and beyond to help us with all our questions and made sure we got what we were looking for. I highly recommend asking for her to help with your next purchase because I know we will.
Impressive selection of current trends of quality furniture. The salesperson Dave was knowledgeable friendly and helpful with no sales pressure ! Perfect! Will definitely purchase my furniture here !
Very disappointed. Too many things that they tell you turn out to be false. Was upfront with my needs and was told one thing to get the sale then something completely different during the payment and delivery part. Seems like my money was the only important part of the transaction for Ashley. On a positive note the delivery folks were great.
I will not be recommending Ashley Furniture to anyone. As a new home owner, I went to the Newington store overwhelmed by all the options but ended up loving a sofa and Italian leather chair. Jonathan promised us the lowest prices and that we would get our furniture within 3-4 weeks. Both which were lies. They charged us $100 more than the online price which I had them refund me and it took a month and a half just for my sofa to be delivered to my new home. After 2.5 months, I am still waiting for my leather recliner. Had I known it would take this long for furniture I would have NEVER ordered from Ashley.
I will not be recommending Ashley Furniture to anyone. As a new home owner, I went to the Newington store overwhelmed by all the options but ended up loving a sofa and Italian leather chair. Jonathan promised us the lowest prices and that we would get our furniture within 3-4 weeks. Both which were lies. They charged us $100 more than the online price which I had them refund me and it took a month and a half just for my sofa to be delivered to my new home. After 2.5 months, I am still waiting for my leather recliner. Had I known it would take this long for furniture I would have NEVER ordered from Ashley.
She was a very nice person greeted us very nice at the door and very helpful and got me my very I want 😇
Great service. Lots of patience !
Love the store! Beautiful furniture and Lisa P. was a great help!
I must’ve changed my mind 5 times before making a purchase. She was very helpful and kept running my requests. Thank you for your time!
Lisa is the best! She was so helpful, gave honest feedback, and took her time. We never felt rushed. The best :)
I was pleased for the help I got while looking for furniture, Lisa's knowledge and advice made my visit very pleasant and enjoyable. I purchased several items and looking forward in the future to comeback and get more. I appreciated Lisa’s professionalism to go above and beyond to satisfy my needs. Thanks Ashley’s furniture from a very happy client. Best Luis
Lisa was AMAZING! Any questions I had she answered and really took her time to show me around the store and point out the best bed sets that would match my style. Annette at the front desk was also very helpful and nice
My wife and I were very happy with our in store experience at this Ashley location. We were greeted by our sales consultant Lisa who directed us to the sofa we came to see. We knew it was the right one right away. Lisa answered our questions about pricing and warranty and gave us some space to browse and talk it over. I brought up that we had seen the same sofa at an online only retailer for a little cheaper and she proceeded to explain the advantages of purchasing direct from an Ashley store and their superior (and cheaper) extended warranty and delivery service. Ultimately we felt more comfortable buying in store and face to face rather than rolling the dice online. My wife loves the warranty option and the piece of mind and we're both excited to recieve the sofa in the next week or so. Lisa was wonderful, patient and very knowledgeable about all her products. Would definitely buy here again and ask for Lisa!
From the moment I walked in, all staff members from the sales team and the receptionist, everyone was professional and kind. Lisa was the sales member who helped me in making my purchase. She wasn't pushy. Lisa took the time to listen to all that I expected and assisted me in choosing the right fit for me. Lisa is very knowledgeable and was a great help during my visit. I will recommend people to head over to Ashley's because not only are the products great quality, so is the staff!
Sales associate was very helpful and polite. She answered any questions we had which made it easier for us to decide on buying the sofas.
Lisa was extremely helpful and courteous. She handled my wife's meticulous expectations with great professionalism.
A couch, a lamp, a table and chair, A thousand places to sit in there, They talk in couch jargon, When striking a bargain, But all of their prices are fair.
Terrible service.
Our salesman, Jonathan was polite and helpful when we asked questions. Let us browse the store by ourselves. That's the way we like to shop for furniture excellent experience at Ashley Homestore
(Translated by Google) Wow .. The dream furniture you find here and at a good price (Original) Wow.. Los muebles de ensueño los encuentras aqui y a buen precio
We stopped into Ashley in Newington, CT this weekend and worked with Jonathan R. We initially intended to purchase a new sectional. He was exceptionally helpful in getting us a couch that would work for us. We also purchased a new dining set. He was absolutely wonderful from beginning to end. We also worked with Annette to wrap everything up and she was also wonderful! We highly recommend both for all the help they provided! We’ll be back again in the future for sure!
Walked around for 30 minutes without being approached from anybody just dirty looks and smirks if you are a person of color stay away was not even spoken to when I walked in or out people of COLOR STAY AWAY
I Bought a sectional couch from Lisa at Ashely homestore. I would highly recommend her to anyone! She was super helpful with out being pushy and in your face. She gave us a lot of time to think over our choice. I look forward to buying more furniture from her.
I had a great experience here at Ashley HomeStore. Staff was great and very knowledgeable and the store was immaculate. I couldn't find what I was looking for in the store but I did order it online (queen bed frame with headboard) which was recommended to me by store associate. This have everything here for every room and amazing accent pieces. I will definitely return and highly recommend this store to anyone.
Jonathan was great! He went above and beyond to ensure we had a positive buying experience.
Lisa R was our Sales person. She did a great job listening to us and knew exactly what we wanted!
Jonathan Rome was our sales person. He did a great job helping pick out a sectional and accent chair. He gave us time to browse, and available and knowledge on the products we were interested in. We ultimately purchased our Ashley sectional and chair.
Jonathan R was very informative and helpful. Glad we decided to stop in last minute. We bought a beautiful sectional.
Jonathon Rome, Sr. sales Associate Was tremendously awesome! He was very attentive and pacient with our selections and combining our options
I had a great experience at the store today. The sales representative I worked with, his name was James, was absolutely incredible. He was amazing at working with me to find something that was going to be the right fit for my needs and taste. He offered really amazing insight and wasn’t afraid to seek out answers to questions he wasn’t 100% certain of which I really appreciated. The store itself was really nice and had a lot to choose from. The customer service representatives were also incredibly kind and knowledgeable. I will undoubtably be returning to this location in the future.
Jonathan Rome was very helpful and knowledgeable. He helped my husband and I pick out a beautiful sectional couch for an amazing price. I would highly recommend him.
A store that was easy to work with. They greeted you at the door but left you alone to shop at your pace. When you did have a question they were close by for you to ask. We did shop several other stores but Ashley’s had what we were looking for that fit our budget and would be able to delivery in a reasonable time frame. The quality seems good...but we will soon find out once delivered. I really don’t anticipate any issues. If looking for furniture I highly recommend a visit.
If I could rate this zero stars I would. Terrible customer service. The sales people made me feel so uncomfortable and they are SO rude. Ended up going across the street to Raymour and Flangian where I got terrific service and ended up buying a couch.
Store was amazing it had lots of different styles to look at and enough to visually see what you would be getting. Jonathan was such a great help, we left happy with our purchase of a bed set and mattress thanks to his expertise, patience and help. We definitely will be coming back!
Jonathan Rome helped us with choosing the right furniture for our small home. Advise on how the furniture could fit for the most seating. I liked Jonathan and that is why we came back and chose our furniture at Ashley.
Wouldn’t recommend this place to anyone! Brought a living room set only to find a dead mouse within the sofa! Not sure if they even inspect the merchandise that they sell! Spoke to Bob and he was no help and very disrespectful when I brought this to his attention! I’ve never done business with a company who doesn’t care about their customers or their product. For now.. I’ll shop anywhere but here
Patti our sales rep was very helpful and knowledgeable about their products went the extra mile. Not mention the huge discounts given st time of sale.
They have inexpensive furniture all the way to whatever you want to spend... friendly staff and good customer service.
Sales people were really friendly and helped us make our decisions. We found the quality to be very good. Lots of choices!
This is my second purchase from Ashley Furniture. They are a pleasure to do business with. My first purchase was a bed room set. It’s high quality and really puts a finished spin on my bedroom. About a month after I purchased, I had an accident with the foot board and it needed to be replaced. Ashley Furniture sent a repair man and in 15 minutes, boom it was fixed. At no charge to me. I just purchased a couch set and I can’t wait to get this in my living room. Patricia Fanelil met me at the door, asked if I was familiar with the store, and left me to my own devices. No pressure at all. She continued to check on me and was willing to call me to advise if the set sold while I was making my decision. Fantastic experience.
1 month I think it was Carl whom hooked us up wit great deals . Oh and my Credit wasn't that great either. Good looking out Ashley.
Jonathan was our sales associate. Worked to get us the best configuration and the best price. Very happy with the experience. Worked with us to get things finalized promptly as we had our toddlers with us. Highly recommend .
Nice selection, friendly staff! Clint hit a good balance of being helpful and giving us space to browse on our own.
Jonathan and Richard were fantastic and helped me alot.
Great experience thanks to Patricia
Jonathan was amazing!!! The knowledge he had was superior and he knew what I liked and showed me all my options. I felt so comfortable the whole time, laying down on a mattress in front of someone is uncomfortable but I never felt awkward. Seriously so greatful, can’t imagine going anywhere else in the future. Can’t wait to decorate my whole house with him :)
Service was great BUT..... furniture is made in places like Vietnam, Cambodia, China, etc. I wanted USA made. I should have done my research.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
