Ashley Newington, CT 06111

First time buying from Ashley the sales manager Jonathan Rome was so patient and helpful. Thank you once again for your outstanding customer service.

I was going in to purchase a sleeper sofa. Which I am waiting for it to come in. While I was there decided to look at bedroom furniture as I hadn't bought new in 30 years. Purchased a set. Then I looked at a new base and mattress. After it was delivered there was a couple of small imperfections on the dresser. The guy came out the next day. Can't even tell it. I love my new furniture and the service of this company is wonderful!

STAY FAR AWAY FROM THIS COMPANY!!!!!!!! DO NOT ORDER FURNITURE FROM THEM, WARRANTY BECAUSE THEY DO NOT HONOR ANYTHING!! CUSTOMER SERVICE HAS NO CLUE AS TO WHAT GOES ON!!! GO TO RENT A CENTER OR SOMETHING THIS COMPANY IS HORRIFYING!!!!!

About two months ago my wife and I went into the store and purchased these items. They where delivered on 4/27/2022. As the pictures show they where left in its packaging. Upon ordering these items we paid for it to be set up our paperwork shows that we paid for that. I spoke with the staff at the store and they were helpful enough to give me the information so that I can submit a complaint to customer service and they told me that I can't get refunded when I clearly paid for it to be set up. I explained that I paid for it and it's on paperwork. The delivery team ignored that and asked someone who didn't know we paid for it was told he would put the legs on the sofa but to set up the sofa in the corner. The delivery team brought in the items and left right after. My wife and I will never show our faces in any Ashley furniture ever again.

I went in today looking for a few pieces of furniture. The female salesperson was great! As far as the two boys at the front door, they sat around looking disinterested, barely welcomed me in and then treated me like I was there to rob them as opposed to a potential customer. As a former Director of Sales for a fortune 500 company, I thought they were pathetic!! They seemed better suited for McDonald's. I spent my money somewhere else.

Never did a review on line before but had to do this one Had a great experience shopping at Ashleys Homestore, Newington a couple of months ago.Jonathan Rome, Sales Manager went out of his way to assist me with my purchases. Knowledgeable, patient and friendly. Also if that wasn’t all, I recently had an issue with the delivery and Jonathan and Anthony Rigali, Store Manager were extremely helpful and professional in dealing with the matter . GREAT CUSTOMER SERVICE! will be shopping at Ashleys Newington in the future