Ashley Store Bear, DE (Golden Ring)

Got our first sofa and had excellent customer service. They were honest and friendly. The process was great. Thanks to the team of people who helped us, Pavi’elle, Braden, and Ty.

PaviElle has been great. Very helpful and accomodating.

Good service and good people there I recommend it very good customer service.. Eddie and Mgr. Bralen were fantastic

Josh was very helpful. And knew what he was talking about. Excellent job and thank you for the great service!!

It was awesome shopping at this location. Joshua made it very easy... We came back to shop again because of this sales person. He's diligent, respectful, patient and was very careful and attentive. Will invite family to come shop at the Bear DE Location... .

Pavielle was amazing and helped us find the perfect match for us!! She made sure we got exactly what we wanted and got us the best deal!

We had a very lovely experience. Joshua is a great guy, very helpful, patient, and explained everything in great detail. Thanks for all the help!

(Translated by Google) PaviElle - great service! (Original) PaviElle - super service!

Josh was outstanding. Thank you.

PaviElle’s service was second to none! I will be getting all of my furniture from her and the store in Bear!

Joshua

PaviElle did a great job for us. Thanks.

Joshua was great, he helped us a lot while also giving us space to look around.

Joshua was very helpful and non-intrusive making for a comfortable and pressure-free experience for picking furniture!

Awesome deals and great service

PaviElle was very helpful and patient with me and my wife , great personality , and I would recommend her services to any customers.

Pavielle was extremely helpful and the service was great! Looking forward to receiving my new furniture.

Pavi was friendly and helpful. Store was amazing.

Great experience and service. Thank you Josh for all your help.

Joshua was very patient and willing to check pricing for multiple bedroom sets in multiple colors.

PaviElle was wonderful!

Joshua was amazing so helpful and willing to go the extra mile to help us!

PaviElle was awesome

Josh was awesome very nice, very polite ask for Josh

Pavi’Elle was great! She’s the best! Come see her for all your Ashley needs!

Josh Brenneman and Bralen helped us to find right furniture for our home . Thank you

Great experience. Eddie was our sales consultant and he was extremely helpful from beginning to end. Look forward to working with him in the near future.

Josh is the goat!

Josh was so much help! Can’t wait to get our new couches!

I had a great experience and excellent service from my sales person Ed.

Very pleasant experience!

PaviElle was amazing and very helpful with our purchase!

Joshua was Very helpful.

Eddie was very knowledgeable, courteous and patient with all my concerns

I have visited many furniture stores over the past few days and Belinda and John were fantastic and hassle-free! Would definitely go back!

Pav’ielle was super friendly and very inviting. Will shop there again!

Joshua was excellent!!

Small location, great customer service! Best Ashley location we've been to.

PaviElle Her service was wonderful.

PaviElle

PaviElle Gordan was good to us

Eddie

PaviElle was very helpful with purchasing our sofa for our new home! Very kind and informative definitely coming back here for the rest of our furniture

Josh was a great help.

We weren’t going to buy the couch until Josh sold us on it.

I really want this dinette set and I had recently went in and Ashley store and was told that they were having a sale last Saturday. I went in last Saturday to pick up the set which was only 499. The person that waited on me lied and said it was 799 and said he was giving me a bigger discount the normal but I ended up Price for Dinette set I really wanted to sit so it really didn’t matter, but I’ll never shop at Ashley’s again, for cheating out of my 30% disccount

Pavi’Elle took care of us . She was very friendly, welcoming and informative person.

Sianni was amazing. Purchased a dining set at a great price and she was so helpful. Hands down, best place to purchase great quality furniture at an amazing prices.

Great service at the Ashley Furniture store in Bear, DE. The salesperson, Eddie, was very patient and understanding and worked with us to get a great sofa within our price range.

Belinda, amazing service. Quick and helpful

Eddie was very patient with us when looking for our perfect couch. My wife kept changing mind about the layout and he even brought us a pen and paper to sketch it out and get everything in order. We went and asked for the item we wanted and had seen online and he made sure we got the best deal. The only downside was him and his manager processed my whole order and still did not tell me what time it will be delivered. They assured me it shouldn’t take a significant amount of time and will be in contact. Otherwise a good experience.

Friendy courteos team to work with. We changed our minds several times and they just rolled with us.

PaviElle was the best! Loved her energy and service!

Eddie was great, Furniture is nice the one couch I ended up paying more instore then it was listed online other then that everything was great

Pavielle was fantastic! Great customer service ! Answered all my questions!!

Hakeem was an excellent salesman

Excellent service by Hakeem

Alexia was super patient and helpful!

Hakeem was very efficient, personable, and accommodating!

Hakeem was very nice and helpful ! Great customer service!

Be careful when applying for SNAP, if you decide you want to pay with cash instead of going through with SNAP they will use your signature and bill you with small charges without telling you. This is what happened to me. I was paying with cash but noticed they also went through with the payment option of SNAP without me knowing. They scammed me and I can’t get my money back. After six months i finally noticed the payments going through on my debit card still to this day after i payed off my furniture with cash. Terrible company. Please be careful when going to this place. I would not recommend

Pavi’Elle Was very helpful and informative. She took her time to ensure all my questions was answered. She provided exceptional customer service.

Pavi’Elle was very friendly and helpful in assisting us with purchasing a new couch and loveseat. Thanks!

Pavi’Elle was absolutely amazing! she made our time furniture shopping fun. would highly recommend requesting her.

Pavi’Elle was very helpful and answered our questions professionally. The rest of the management and staff were also great

Eddie Gonzalez was very helpful.

The salesman. Hakeem. Is a Great salesman He's very helpful wit a great attitude!!

Great! They were very helpful coming right into the store. They made sure to help me find something that I liked and was affordable!

Hakeem was an amazing associate and works great with us.

Hakeem was so helpful with helping us find the right sofa for our family. The staff were extremely nice, Nasif the manager was so helpful as well with getting our furniture delivered and financed as well as getting the protection plan for our new sofa and ottoman. Overall a great and pleasant experience. We will definitely be back for additional items. Thank you

Corrine was excellent to work with. She went above and beyond to make our experience with Ashley furniture a very smooth and stress free process. Thanks Corrine!

PaviElla was great! Go see her for your furniture needs

I went there today with my dad, the store has so many choices and the customer service is amazing, the people are so friendly especially PaviElle, she helped us so much and is such a kind soul.

PaviElle was amazing and got me and my fiancée exactly what we needed. Definitely recommend and will be coming back. Thank you

Very pleasant experience with Alexia. Found a dining room that was perfect for our needs. Certainly recommend Alexia and Ashley Furniture in route 40

Eddie and Belinda were amazing and did an excellent job with my purchase today!

I had the best shopping experience at this store. Not only was the staff professional and knowledgeable, they were friendly and kind. Hakeem Bell was an exceptional Sales Associate with his quiet personality and ensured I was satisfied with everything I purchased. Sianni was very calm and patient when an issue occurred processing my order. Great experience!

Pavi'Elle was very helpful, personable and knowledgeable. I enjoyed working with her.

PAVELLE

PaviElle was excellent and very professional. She explained and helped me with my purchase.

PaviElle was a great help in offering options and solutions to our needs with bedroom furniture. She was pleasant and professional all in one!

Pavi’Elle was amazing, great service, very kind and informative!

PaviElle was wonderful and helped my wife and I pick out some amazing furniture for our son! Go see her when you need your furniture!

Pavielle was a wonderful person. She helped myself and my partner find the perfect dinning table set for us. She made the process quick and we was able to get our dinning set ordered and us out the door in less than 30 minutes. She was wonderful.

Super friendly and super helpful!! Alexia was awesome!!!!

Pavi Elle was great, ask for her before coming into the store. She helped me set up my new apartment!

PaviElle excellent customer service!!!!

Excellent customer service! PaviElle is excellent.

PaviElle she was amazing and super kind, She’ll help you with anything you are looking for!

My wife and I walked into Ashley Bear window shopping for mattresses. It is hard to believe she's only been with them only a few weeks. PaviElle was patient, energetic and knowledgeable. She made our experience great.

PaviElle

PaviElle - was very helpful and extremely professional in trying to get me the best deal ever... high Five to her

Pavielle was so great! She helped us find all of our furniture for our new home!

Pavielle was amazing and very welcoming.

Alexia Booth was a huge help! She helped me find exactly what I was looking for, couldn’t be happier with her service!

👎

Pavielle provided exceptional assistance to my mother and me. She went above and beyond to help us find the perfect mattress for my mother.

PaviElle thank you for time. Great help

Had a great experience, Alexia, was able to jump right in to assist me with my purchase when another employee became busy. I would encourage the store to work on greeting people as they walk through the door. I was inside the store for approximately 10 minutes before I decided to go find someone to assist me. Otherwise all the staff were very pleasant.

Outstanding. Jacqueline made my purchase easy. She is very knowledgeable about tge products in the store.

Susan and team have been really helpful with all our questions!

My husband and I recently had the pleasure of working with Lexi while purchasing a couch, and I couldn't be happier with the experience. Lexi was incredibly knowledgeable, patient, and attentive to our needs. She guided us through various options, ensuring we found the perfect match for our home. Her professionalism and friendly demeanor made the process smooth and enjoyable. Highly recommend Lexi for anyone looking for excellent service!

Alexia helped us find the perfect couch for our little home. She showed us several different options throughout the showroom and offered solutions to fit our needs. Absolutely no pressure like you might experience at other stores. All around great experience :) we will be back for more furniture in the future! 10/10 service and great prices!

Alexia was hands down the best sales associate I’ve ever worked with. 10/10 service/attitude/personality!

Love the couch we're getting! James was extremely helpful in assisting us through the process. It was quick and easy, kudos to you sir!

James was great!

Helpful informative friendly

Great service with James. Very helpful and knowledgeable.

I really enjoy coming here. James is a WORLD CLASS salesman who made the daunting task of sofa buying more pleasant and very easy. He made me feel comfortable and welcome. I'll be back for more

James was excellent!!!! He made our experience a great one. Thanks James :-)

James and Ty were great to work with. James was very knowledgeable on the piece of furniture we purchased and Ty was so friendly and helpful at check out! I will definitely return to buy my future and mattress.

James was excellent and very friendly also patient.

Alexia is a very helpful sales representative

Great service and fair price.

Warning: GO ELSEWHERE. Like everyone has said, James is awesome to work with, he’s helped a little here and there. I had one other guy who I placed the order with, Nasif. He was also very nice. But the other lady manager treated me like I was a child, just because I got frustrated when nothings been figured out after so long. Very rude. I’ve been waiting to post my review, as I’ve been waiting to be able to get my order. I bought a few pieces of furniture a few years ago, and bought the GBS protection plan to go with it. They gave us a credit instead of replacing the couch cushions, because they no longer made the couch cushions. Fast forward 2 months since placing my order using the credits, having paid the taxes and delivery, and I still have heard nothing from them. They have given me the runaround every single time I call. They blame it on GBS, saying they haven’t received funds even though they did. Now they say they are waiting on corporate to okay the credit/order. I’ve already paid my portion, but they won’t give me my furniture. Buyer beware, if you get a protection plan- they DO NOT want to honor it!! They have absolutely lost a customer, and I will make sure to tell anyone who’s looking for furniture to look elsewhere.

Brandi assisted me with my purchase. Thank you for my purchase

Lexi was a great salesperson! She walked us through the order process and explained everything in detail. She even gave us her personal number. my family and I are happy with the service and the purchase.

Alexis was extremely helpful.

Great customer service!

Alexia was very helpful in our process of buying our couch. She was kind and understanding of our financial situation and tried her best to accommodate what we needed after we were given incorrect information about a sale. She was able to figure out a way to help us get the the furniture and stay close to our budget.

James did a wonderful job today!

James provided excellent customer service, and was very knowledgeable.

James was great and Nasif was amazing! Miss Belinda was so patient and kind I will be back for more!

James was extremely helpful and polite. He provided a tape measure for us to use. It was a pleasure to do business with him as well as the receptionist.

Great services! The two staff that helped us were friendly and answered all of our questions and helped us picked the perfect couch sectional for our home.

James was a very knowledgable young man, pleasant. Miss Green was quite professional as well.

James did a wonderful job showing us the many beautiful options for sleeper sofias at the Bear location. He is very personable, friendly and knowledgeable...I highly recommend him if your in the market for new furniture.

Great selection and very friendly. Didn’t hassle us, but checked on us periodically which was nice.

The staff here at the Bear, DE location were fantastic. I actually had a good time spending all of my money here, which was a first lol Quasia "Q" was a great saleswoman! I recommend this location to if you are looking for a fun and informative home decorating experience.

We just got a new couch here, and got a great price. James took care of us and he was personable and fantastic. Thank you so much!

Q was very helpful & pleasant.

James was a great help with us picking the right table we needed.

Bought Realyn king bedroom last month. The drawer that goes under the footboard is defective and doesn’t slide in properly. The guys who assembled it told me to call Ashley customer service. I called them and they sent me an email that I need to reply to with pictures. I did. And never heard from them again. I keep calling customer service over and over again and no one picks up. The store in Bear Delaware ( where I bought the bedroom) also not picking up. Maybe their lines are down. But it’s been couple of weeks, how come a big store like Ashely has their lines down for weeks!! Never again buying from Ashley. Very disappointed.

Worked with James several times now. Very personable and friendly always providing great service if you go to Ashley’s ask for him

James was amazing! His customer service was outstanding! He needs a raise how much he does

Q was excellent and very helpful. We were able to get in and out quickly with the mattress that we picked.

Polite and knowledgeable experience with James! Purchased a new couch set.

Went today to find a dresser. Frank our salesman was amazing. Helped us when needed. Will go back.

James was most helpful and so pleasant. Helped us pick the perfect recliner. Belinda was also very efficient and friendly and pleasant. Will be back for more furniture for our new home.

Yesterday I went to this Ashley's location because I was recommended this store. When I walked in I walked around the showroom and was not greeted or asked if I needed assistance by any member of staff. Sales staff were sitting on the couch on their phones, one girl looked up at me, and acted as if I wasn't there. They also were eating in the showroom just staring at me. Even if you are not available to help, you should at least find someone else to help out. I ended up leaving and never had any interaction with any member of staff...It wasn't even that busy. This store just lost out on a sale, I was ready to buy but now I will go elsewhere. 0 stars!

James was great !!! Thank you

Joy was a pleasure to work with. Thank you for helping me find the "perfect livingroom for my home.

Great store, easy sale, great experience

James was more than helpful while my partner & I shopped for a new bedroom set! He listened to our concerns, educated us on the different mattress types, and was very transparent on pricing and our estimated delivery date. Thanks to him we decided to get everything from Ashley instead of having to shop at a different furniture store. Thank you so much again, James. We’ll definitely be back!

James was very helpful, good dude overall

We had an amazing experience! Joy helped us out tremendously when looking for a new sectional. She knew her information and was ontop of everything. Will definitely come back in the future.

Quasia customer service was excellent! She was very kind and helpful will come again ! 🙂

James was awesome!!!!

James is amazing!

Great sales experience

James and all the staff were so very helpful and attentive....thank you Nasif for having my best interest at check out as well

James was excellent! He was informative, attentive, and helped us figure out good pricing for the items we wanted. Highly recommend.

Joy was absolutely amazing very knowledgeable and so friendly

I had bought a leather couch sofa from Ashley and it had wear and tear after an year. We paid 150$ for the parts and service and a part was missing when technician arrived from Ashley side and said he will put an order for the missing part. The missing part arrived after a while and when contacted back, Ashley store is asking us to pay 150 more to fix the couch that we have already paid the service fee for. Please save the hassle and don't buy any stuff from there as you will go through the pain after an year again!!

I had the pleasure of working with James at Arshley Furniture, and I couldn't be happier with my experience. I highly recommend see James at Arshley Furniture in Bear DE for exceptional service and an unforgettable shopping experience!

James was very professional and not pushy at all. Gave us a deal we were looking for

Frank was a great salesman

We met Frank and Balinda at your store. They were very friendly and helpful. We purchased a living room suit, the love seat, sofa, wedge, and coffee table. Frank was extremely knowledgeable about the furniture.

Frank was very knowledgeable as well as very pleasant to work with. He helped with all of our questions. We will definitely come back when we need new mattresses. Belinda was so helpful and pleasant when we took care of our financing and checkout. Loved working with them. Laurie Rideout.

Joy was a pleasure to work with. She was extremely helpful as well as all staff members!! Thank you!!

James, Joy, and Brandi did a hell of a job.

Thanks for all the help James and Suzanne!

James Hollis and Brandy did an amazing job today got me in and got me in and out efficiently.

James was very helpful and professional and knowledgeable. Great customer service

James and Miss Belinda very friendly and helpful!!!

James and the whole time were extremely helpful! Great experience will be back!

Birds R Us!

James He is a good seller, I recommend him. Friendly and attentive.

James was awesome he got me what I wanted, at a great price and in a great time!

Don't buy the extra warranty they will find a excuses to don't do the repair. They don't even want to check it out. Cheap couch break down 9 months old

Walked in and was met with wonderful customer service by James, as well as discounts galore. Great place to visit that exemplifies why brick & mortars still prosper

James Hollis at Ashley Furniture on Pulaski highway Delaware was very helpful he really went out of his way to help me out.. I really appreciate his business.

James was very helpful to me and my sister.

James listened attentively to my needs and directed me to the right choices for me

Quasia was great. Knew the products and information and was able to help me make a decision quickly. Definitely see her!!!!

Thank you all for your help today! I had a wonderful experience!

Upon entering the store, my husband and I were greeted by James H. who immediately directed us to the mattress section upon our request, and helped us through the process of selecting the best fit for us. The staff was courteous and polite, we both had a great experience.

James was amazing. very knowledgeable and patient with us during our visit/purchase he’s great!!

James was fantastic! Got us a great price on the new couch and table we wanted. I'll be back any time I need furniture!

James was a fantastic help helping me find a new version of the mattress I had ( which I knew nothing about and was a gift from my grandpa who has since passed). He was such a gift to me and really cares about what he does. If you come here- ask for James!

Very good experience Nice staff

Visited Ashley Furniture on 11/7, James helped me. Very nice and helped me decide on my purchase.

James and Q were really helpful. They showed me some great pieces. Very knowledgeable about furniture

James and Q were very welcoming and helpful from the moment we walked in the door

James made our experience buying our very first couch very fun and easy! He answered all of our questions in detail and was very approachable! We will definitely come see him again

James took his time to explain benefits and show various options.

James was very knowledgeable and attentive to our likes and needs. Definitely recommend

James is absolutely amazing he helped with everything and went above and beyond to make sure we walked out happy!

These are the most accommodating and helpful people Nick, James and Dominic. Enjoyed the whole process.

Don't Shop Here!!!!, I ordered a sofa set with matching pillows, when delivery time came, I asked where are the pillows, they told me its was not included, however my order shows it does. The store manager was no help all.. I told the manager I will return this fruniture if the pillows are not included, then the I spoke with the owner who called me back, he just offered to take 35% off the pillows. I will never shop here again... It was so difficult to get someone on the phone and the customer service is horrible. In the end I had to dispute the transaction with my credit card company to get my money back.

No photo cause no chair which I ordered over a week ago !

Frank was my salesman. Very friendly and helpful.Made my experience very pleasant. Would recommend this store to my friends.

This furniture store sells furniture protection plan but what they are not telling you once you use it if that part of furniture have another issue it will not be covered. Omg. Find another furniture store.

The sales team was amazing! Extremely personable, wanted nothing more than to make sure that I was happy and got everything I wanted. Everyone was honest and respectful of my time. A very friendly vibe with everyone I interacted with. The 4 stars is for everything being pricey compared to other furniture locations, but the staff is a definite 5.

The store experience was short but they were helpful and saved me a lot of money. I was originally going to order online and good thing I didn't because the online site needed some updating and was very misleading. That matched the online price and all worked out in the end. Just have to wait until my order comes in before I can rate any higher.

Frank was excellent!! The staff here had superior service from start to finish. We left with nothing but good things to say

Great experience! Frank was a great serviceman. A perfect combination of helpful and personable.

Tristan and his team were so amazing! Very friendly, efficient, and went the extra mile to help us stay in our budget. Very friendly and personable!! Tristan is awesome!

I was welcomed into this store by Frank and helped me find what I needed right away. The staff is friendly and professional. Check out was fast and easy. This is a great place to shop for furniture!

Nick was awesome! I was very particular in my furniture vision. He was super patient, thoroughly knowledgeable about fabrics and even gave us a hands on presentation with the beds.

Nick was great with assisting me and my mother throughout the store and our furniture shopping process! Will recommend all friends and family.

Nick and Taneka took great care of my family with our purchase! We highly recommend this store and will be coming back to see them for any of our furniture needs!

Came in to purchase a bed for our daughter, Frank was super helpful, did not hassle you at all. He was very knowledgeable and friendly, Thank you Frank and manager Dom.

Destiny was very helpful when I entered the Bear, DE store. I showed her a pic of what I was looking for and she was able to take me directly to the furniture set. She was extremely patient with all my questions and able to assist me making the best decision on my purchase. Frank was also able to further assist when I had additional questions regarding the protection plan. The store manager Dom was also very pleasant. Great experience with extremely friendly staff.

To celebrate my 17th wedding anniversary, my wife and I decided to buy a replacement couch for our living room. We discussed what we thought we wanted and set a budget. No surprise that we were not exactly on the same page. On May 13th 2023, we decided to spend the day looking, but not buying, with the hope that we’d get on the same page and maybe by the end of the month we’d have a new couch. Ashely Furniture on Rt40 in Bear, DE was our first stop for no reason other than it was the closest to our home. It’s a really nice showroom, well lit, clean with a ton of inventory. So many different styles of couches for us to consider. As soon as we walked in the door we were greeted by a salesperson, Tristan. We had anticipated a full day of high-pressure sales so we were mentally ready for sales people, but Tristan was different. He was sharply dressed, pleasant, well-spoken and direct. He asked a few questions to learn what we might be looking for, what our budget was and then he gave us space to explore the showroom on our own (without feeling like we were being chaperoned). As soon as we had questions, he was immediately available even though he wasn’t hovering over us. As we walked around, we also met the manager, Dominic. Like Tristan, Dominic was on point and pleasant to talk with, but he also didn’t hover over top of us. Really, all the folks we met at the Ashley store were super courteous, helpful, and clearly a great team that worked well together. Dominic and Tristan worked together to come up with a great sectional couch that fit our needs and was within our budget. Because we were in a -look but don’t buy- mode we still went and visited 7 other stores before deciding that the Ashley couch, which was clearly the best couch we had sat in all day. Amazingly, my wife and I were on the same page finally! Even though we hadn’t intended to buy on May 13th we ended up finishing our day by inking a deal on a great couch, really a better couch than we set out to buy, in budget, from a great group of people. In hindsight, we wasted time visiting the 7 other stores. Anyone in need of good furniture and a great buying experience should visit Dominic and his Team at Ashley Furniture in Bear, DE.

All of the staff were very helpful and a joy to deal with. Francisco, Dominick and Chris answered all our questions. We will definitely be repeat customers.

Dominic is the best sales person

nick was very helpful recommend going to him!! made my experience GREAT!

Tristan was so helpful. By far the best sales person we have ever worked with. He was able to accommodate our needs and found us the perfect furniture for our home.

Nick did a great job answering all my questions and he provided great customer service.

I had a pleasant experience in Ashley Furniture. A guy name Tristan helped us and was VERY PROFESSIONAL and knowledgeable about the items in the store! Thanks!😊

My parents and I were shopping for new furniture for their home. Nick was very friendly and welcoming. He was extremely patient with us and made sure we understood all the dimensions and measurements. I couldn’t be more happy with the service from Nick. Nowadays it’s hard to find people who want to help in anyway and he went above and beyond. He is an asset to Ashley.

Frank was a great salesman. Extremely helpful and accommodating, and has great sense of humor. Not aggressive or pushy. The guy just wants the best for his customers 👌🏽 A dandy fellow.

Nick T and Tristan were fantastic very knowledgeable about product and pricing very nice to have as a sales representative

Very detailed and professional!! He took the time to ask all the appropriate questions to make sure I was satisfied!! Thank you so much Nick!!

The staff is awesome

Tristan was extremely helpful and had good energy with him he wasn’t hounding us he let us take our time and helped when we needed it and the manager Dominic was positive as well

We came in looking for a sectional after going to multiple furniture stores and finding nothing ! We came to Ashley in bear and met Carl who was very helping and being able to accommodate all of our accommodations! I recommend going to Ashley in bear and visiting Carl!

Alex was very polite and helpful.

OK - so I didn't actually buy anything here, so why a 5-star review? Because they tried to accommodate my ideas, and Lee worked really hard, BUT wasn't pushy in the slightest. Actually, nobody was pushy! They let me wander and then when I had a question, Lee was watching, but not hovering. He answered my questions, didn't try to tell me things like, "Oh, we can change this fabric to anything," and took the time to listen to how I wanted to present the furniture I am looking for. When I explained what I wanted (some color and NOT beige!) and they type of furniture I was looking for both he and Nick, the manager didn't push. They told me that really didn't have what I was looking for. Service like that means a lot to me. I still haven't found what I'm looking for, but there will be other things I need and now this store is right up there for me.

Carl and Tristan. You guys did an excellent job!!

I am looking for a new sofa and was fortunate enough to speak with Tristan about options. He was very pleasant, did not rush me, and explained various styles that would fit my family's needs and lifestyle. If you're looking for a sofa or mattress, definitely ask for Tristan.

My salesperson Nick was very helpful. He looked up several different pieces for me and was very patient.

Went to select a couch today at Ashley furniture, the sales guy Tristan was very nice and had a peppy attitude… seemed like a natural born salesman, resulted in me making a nice purchase of a sectional couch!

We Love our mirror our salesman was Nick and he was very professional and courteous Good job to him thank you

Tristan was fantastic for us. Very polite and knowledgeable

Went there to buy a loveseat left with nothing salesperson was not very helpful or knowledgeable

RUN AWAY AS FAST AS YOU CAN !!!!!!I went to Ashley's Furniture in Bear DE.I brought 3 rooms of Furniture. When they came to deliver those items, it looked so beautiful, but the next day the legs fell off the ottoman and the sofa.The Bedroom (2 nite stands, $292.00, 1 full panel bed, $320.00, 1 10inch coil mattress, $404.49, 1 chest of drawers, $657.00. Total cost 1,773.90.I started searching on line and found the same exact set from MMFurniture.comChest of drawers $285.00Night stands $135. ×2Panel bed $285.7Total cost online $842.00I paid $1,269. Plus $404.49 for the coil mattress.Hind sight I should have gone to MMFURNITURE.COM to save $400-$500Not only do they not correct what their assemblers messed up but they ignore you.It's been 5 months still no fix.I'm going to post this every month!!!!!

Sunday 2/5 i stopped into the store. I had the pleasure of working with Vivian B. She was very kind and helpful and also attentive to what i was looking for. From beginning to end she was there to listen to my wants, couldn’t have asked for a better rep to assist me. Thank you Vivian

Great furniture and great customer service

Vivian was the bomb...always ask for her. You will get good deals and conversation!

No pressure! Friendly! They happy to answer our questions even if we didn't buy anything.

Alex is good.

Absolutely loved Tristan he was very accommodating & professional. His customer service was unparralled to none. Had just left another store and they didn't even acknowledge me but Tristan did. 😊

Thank you Tristan for the fantastic service.

Overall, our experience with the team was great Tristan, was always on top off everything and we never felt pressure to purchase anything we end up leaving the store happy with new furniture for our house also the people over the counter and the manager was great with the customer service I highly recommend it. We be back for more soon!!!

Tristan went above and beyond during our visit to Ashely Furniture. Great Job Tristan!!

This is the worst store to buy furniture from. I brought a dining table with pick from store as an option. Store manager told me within 24 hours if there is any damage with the furniture they will take care of it. Within 1 hour from pickup i see damages on a chair and on a table and when i called the store manager he said they don't deal with this issue and said to reach out to customer service. Too bad they don't stand on their words. It's been almost a month since customer service told they would send the replacements for the part of the furniture which got damaged and they dont even have an update when they will be shipping those. Update as of 03/13/2023: Still my damaged parts are not replaced and these guys are big cheaters and they fool the customers.

Nina, Taneka, Tanijah

Horrible experience today and it’s sad because we are returning customers. Our sales associate was amazing first and for more! It was his management and the front desk that was terrible and made me decide not to purchase. Our sales associate helped us get to a price we feel comfortable at for Anne’s sofa and when it came time to check out it all went downhill. They were severely understaffed and the staff they did had has no clue what they’re doing. The older man had no clue how to use the system or snap application, then he kept questioning the price in front of me to his colleague and kept saying “well you’re not getting paid off of this i hope you know”. Like I should be hearing these things as a customer? It got to the point that I was bother and just left. For the gentlemen “Lee” who works there…you deserve better and u are great people person. Please go somewhere where your skills are more appreciated because Ashley’s isn’t it.

Excellent customer service

so bad ，don't coming shopping

We return back!! Update managent came through!! I'm please to announce they called and we have our recliner. Happy customer..

Looking for a small sofa.

Ordered a bed frame- we asked questions about the items on the invoice prior to finalizing the purchase, and was told it was written correctly on the invoice. I then come to find out that it wasn’t written correctly and now I’m out of luck on this bed frame. The people at this store are wholly incompetent and shouldn’t be allowed to advise people on anything. EDIT: When we called to try and fix this issue we were told we were correct in refusing the delivery. However, she then said “hopefully cancelling the order will offset the price difference for when they order it correctly” and honestly that is absolutely unacceptable. I don’t have a bed frame for my new mattress because of this incompetence and there is absolutely no way I will be paying any additional money because someone at this store has no idea what they’re doing.

The absolute worst customer service .. be nice when y’all go out of business so no one else has to go through these people

I found the best dining room set for my new house with the help of Mike and Andrea. I will be a returning customer. Thank you so much guys!

The customer service was amazing! Bruce and Nohemi were phenomenal with assisting me throughout my purchase! I would definitely recommend Ashley if you are shopping for new furniture!

Nick and Andrea were incredibly helpful and friendly!

Waited in drive thru for 15 minutes for two chicken sandwiches & two fries. Got so bad I cut my car off and just sat there for even longer. This might be the worst Burger King I have been to. At least fries were hot.

Lee & the new GM Dom worked very hard to help me find the couches I needed for my house. I had been searching for some months. Lee made sure to break down all the information about the coverage for the protection plan as well. Lee made this an easy process for me.

Bed set went from… “it should be delivered in about 8 weeks but things are coming in sooner”. To me calling for an ETA only to be told it was delayed until 9/20 now. They refused to give full refund. Said we needed to pay to have it restocked. Asked what’s being restocked since they don’t even have the product yet… and they changed the delivery date… I shouldn’t be held liable for their mistake. Left messages for the manager and never got a response. Will never ever do business there.

One of the worst customer service I have ever received. Ordered a bedroom set that they stated will come in between 6-8 weeks. 8 weeks come by and when I called (because they didn’t have the decency to call me) they stated it was on backorder and will be 16 weeks from original order date. Fine, so I asked for a refund because I didn’t want to wait that long. This took a week of them giving me the run around to include Andrea (office manager and nastiest person) and Bruce (General Manager). They first stated that they needed corporate approval for a refund. Then I’m told their system have been down and couldn’t process my refund. The GM told me to return the next day and he will process me the refund. Show up to find out he was not there that day. Andrea proceeded to be nasty and charge me a 10% restocking fee for something I haven’t received and it was pushed out further than I was told. This was my first time at Ashley and last time.

One of the worst customer service I have ever received. Ordered a bedroom set that they stated will come in between 6-8 weeks. 8 weeks come by and when I called (because they didn’t have the decency to call me) they stated it was on backorder and will be 16 weeks from original order date. Fine, so I asked for a refund because I didn’t want to wait that long. This took a week of them giving me the run around to include Andrea (office manager and nastiest person) and Bruce (General Manager). They first stated that they needed corporate approval for a refund. Then I’m told their system have been down and couldn’t process my refund. The GM told me to return the next day and he will process me the refund. Show up to find out he was not there that day. Andrea proceeded to be nasty and charge me a 10% restocking fee for something I haven’t received and it was pushed out further than I was told. This was my first time at Ashley and last time.

One of the worst customer service I have ever received. Ordered a bedroom set that they stated will come in between 6-8 weeks. 8 weeks come by and when I called (because they didn't have the decency to call me) they stated it was on backorder and will be 16 weeks from original order date. Fine, so I asked for a refund because I didn't want to wait that long. This took a week of them giving me the run around to include Andrea (office manager and nastiest person) and Bruce (General Manager). They first stated that they needed corporate approval for a refund. Then I'm told their system have been down and couldn't process my refund. The GM told me to return the next day and he will process me the refund. Show up to find out he was not there that day. Andrea proceeded to be nasty and charge me a 10% restocking fee for something I haven't received and it was pushed out further than I was told. This was my first time at Ashley and last time.

Do not shop here!!!!!!. It's going on 2 months no one has come out to fix the problem and no one has called. Smh. I brought LR, BR, and dinette set. #1 the quality of the BR set is sub standard and over price!!!! When they delivered the LR set they put it together incorrectly and legs fell off 2days later. Called cust care. They told me they'd make a claim and a manager will call me back in a week!!!! I called the store sent pictures to Andrea. Have not heard from them in about two weeks. Legs are still off the furniture!!!!!!!!!!!! I will never buy here again!!!!

Noemi was the one who helped me. Very informative and knowledgeable I asked 1 ? That she had to ask her manager. Outside of that she was terrific.

Nice furniture

We were jumped on as soon as we entered the store. The prices were extremely high and the quality isn't there. Sorry not buying anything there again.

I walked in with the web page loaded with what I wanted. Took a quick loop around, met a rep named Tony who set up the entire thing in minutes. He and members of management worked to get me online prices with store delivery prices. Took a little bit, busy day in there, but it saved me 1k! Thanks peoples!

Ashley is a scam mattress company. One sentence review about ashley. Don't even think to buy from them online. If you bought it by chance and you need to return that mattress even unopened box they want you to donate it, not return it. I will make sure all of my circle knows about this fraudulent company. No custom rights, like in third world country.

very terrible experience. The associates are always helpful but the corporation is terrible. I had my delivery date changed twice. I gave them a second try because I have a credit card with them(which I wish I never applied for, bc their service is terrible) and again let down by poor communication and poor management of customer expectations

Asher was great. He was very helpful and knowledgeable. Great personality . Kudos to Andrea in the office team.

I’m rating this experience as a 2 only because 1-It was delivered near the beginning of 4 hour window given and 2-It was the correct item, less one part. The delivery guys used something metal and rounded to hold the door open that damaged the door and I didn’t noticed until they left. Secondly, a window blind was damaged. I was skeptical about Ashley but gave them the benefit of the doubt because I was purchasing one item. But, I was wrong. Won’t make that same mistake again. Will be requesting refund for part of order not delivered because it’s not in stock.

Steven was very helpful and his customer service was excellent.

We purchased a house full of furniture from the Bear store which was delivered 12/06/2022 and out of three bedroom sets two of the storage beds have broken in less than 3 months with no kids. The warranty sucks they informed me that it would be sometime in June before they could get parts to repair beds. When you have spent thousands of dollars on furniture, you’re not expecting it to break and fall apart in less than three months and every one is just passing the buck with no resolution. High prices and poor quality. I will never buy anything from them again.

Hello! I was in the ashley store this evening with my boyfriend Matt and we dealt with Steve. He was so helpful and very patient as we we’re searching for a new mattress and a pillow for me. His attention to detail and explanations were exactly what we needed. Will always come back to excellent customer service!!

If I could give it a. 0. I would. The very worst customer service experience I ever had. DO NOT ATTEMPT TO DO BUSINESS WITH THIS STORE. Simply Awful. I think they will probably be out of business soon. Lucky if they stay open 6 more months.

Tony and Cindy were great with helping pick out a couch and checkout . Great customer service. Very pleasant .

Tony and Cindy were very helpful!

I visited the Ashley Homestore in Bear, DE. It was a welcomed relief that they did not pounce on me as I entered the door. Nicholas introduced himself and then allowed me to walk the store without being pressured. After I select my items and went to customer service, I meant Andrea and she was so professional and she explained my costs and everything else I needed to know. Great experience!

I purchased a bedroom set April 2021. I expected some delays because the country was still dealing with Covid. Eventually I did receive my bedroom set August 2021. The delivery man informed me the handle and screws for the nightstand was missing and I'd have to contact the store for assistance. I was surprised the store manager informed me I'd have to contact the service department myself for this issue. The service department is in Philly. Well, after 6 months of calling the service department with no results, I'd had it and decided to file a lawsuit since they breached the contract. As I was preparing my paperwork, I finally received a call from Ashley that the handle was in and they'd install it. The moral of the story is if anything is missing from your furniture delivery, Ashley furniture leaves you to your own devices to get the missing parts ON YOUR OWN!

Tony, Andrea and Cindy are the best!!!! Customer Service is implacable and definitely for the customer….Love this crew!

Very dissatisfied, Will never purchase from this place again , I purchased a complete bedroom set on 11/27/ 2021. DID NOT RECEIVE A Courtesy call or email to notified us that our purchase would not arrive until WAY PASS THE ESTIMATED DELIVERY, Which would be March but not guaranteed, Plus WE HAD TO CALL THEM TWICE TO FIND OUT WHAT WAS GOING ON WITH OUR PURCHASE AND WAS TREATED WITH DISRESPECT BY a member of the STAFF AND FEEL totally DISRESPECTED AS A CUSTOMER.

Purchased a sofa couch & reclining love seat this week with the help of Tony! Friendly, helpful, and a pleasure to deal with. Thank you Tony for making furniture shopping a great experience.

Tony hooked me up with the bedroom set I had been looking for. I was in and out in less than an hour and satisfied with my choice.

Our first experience here was sensational! Nick, Cyndy and Bruce are professional. Never got to know the other two's name but they were pleasant as well. Thanks and we'll be back!!

Tony have great sales skills and experince we are sooooo happy buying furniture from him and the company thank you all

Went for a new mattress during the President’s Day sale….ended up with a mattress and a new living room set! 🤣 Tony was great and so helpful. He made sure we were happy with our choices and worked with us as we debated and talked about our options as we added to our sale.

Nohemi assisted us on both visits to Ashley in Bear, DE. Her personality is amazing and she was excellent assisting us with our purchase. She was even able to help us get price match price that we saw on the website. If anyone is looking for furniture, please go see Nohemi at Ashley Furniture in Bear, DE.

Tony was supper helpful in finding us the bedroom set we had seen online and worked with his manager to match the price we had found. Very easy experience and we look forward to seeing our new set!

Great experience with Steven, Tony, Andrea and Raheen. Friendly, professional and helpful!

Tony & Steven were great ! They price matched us what we found online & got us a great deal with delivery ! Cindy & Andrea were amazing with paper work & getting info for us on the financing & the credit card ! Thank you so much !

Sales person Tony is best… provided one of the best service I have ever got while buying the furniture

Tony, Anthony, & Cyndy were fantastic. Gave me & my wife great deals on our purchases. Would highly recommend this place!

Tony was extremely helpful when we bought a living room set. He helped us find the perfect set that fit our personal budget. Definitely recommend seeing him if you come here!!! :)

Was told by Spencer on the Ashley Homestore website they price matched. Told in store they won't, that Amazon Ashley seller was a fraud. Also on on their website the couch comes in brown but in store they cannot order in brown. Dismissive and rude.

Everyone in the store was very friendly and professional. Nohemi did and awesome job explaining the products and opinions. Cyndy also did a great job completing the sale and we would recommend this store to family.

Tony is an amazing , I walked into the store to look at price only , because of Tony welcoming , I ended up buying. Thanks to Tony for his customer service.

Nohemi is the best sell person I have had. Cindy she is a nice Csr very helpful and charming. They helped me out getting my furniture

Steven was so wonderful and so very helpful. He got us exactly what we wanted. He was so nice too. When we went to pay, Cyndi was so nice and explained everything. Great experience.

You guys!!! When I walked into the Ashley Store in Bear DE, I was blown away by the service I received from Tony O. He was very patient with me, took time to answer all my questions & he listened to my needs. I ended up purchasing a couch from him. I’ve still got a few more rooms in my home to furnish so I’ll be coming back to see Tony O.! Thank you for the great service Tony!

After having a bad experience with one of the Ashley’s homestores in our area. We had decided to just order from online but today my husband and I decided to try a different home store location which lead us to the home store in Bear De . From the time we walked in the doors we felt welcomed by each of the associated workers that worked there . Our sale rep name was Steven he was amazing with helping us pick and decide on our pieces . He was patient with us and happy to answer all of our questions and get us the best prices. And then there was Cyndy that worked customers she went over and beyond to help process our payment and she make sure before we left we understood our warranty and preparation on the delivery. Asher was also helpful in key points that we needed to know about the function of the prices that we selected. And last but not least the Gm Anthony did everything that he could do to make sure we was happy with our prices and payment options.. That team at the Ashley Homstore in Bear De gave us faith in hands on furniture shopping again. We will most definitely return to that location for any future shopping 🥰

Tony and his team over at Ashley Furniture were so helpful and patient with my husband and I as we were picking out our furniture for our new home! I would definitely recommend and we will be back for future purchases!

Liz the office manager and Tony were fantastic and so helpful! My experience was great, and the customer service was top notch!

Horrible experience picking up my furniture. Was told I was given a week to pick up a bed room set. Had sprained my ankle and ended up in the hospital moving into my new home. I Began speaking with the manager Anthony Capetola but he became very hostile and told my family we actually had only 48 hours as stated on the contract (which was contracting what he been told to us initially) and he would be returning the furniture and giving store credit. The manager would not give me his supervisors name or number and continued to talk down on us. Terrible customer service and now we have to find furniture elsewhere.

I purchased a new sectional today. Nohemi was very knowledgeable and hard working. She answered all my questions and worked diligently to ensure she could find me something that would work in my room and was in stock. Andrea did a great job wrapping up the sale for me. Everything was quick and efficient.

Asher was very professional in assisting me to getting the right power lift chair. Cyndy was also very helpful in getting my needs met. Thank you for having great people working for your company.

I would like to send a big shout out to the Ashley furniture store in Bear Delaware. Nohemi was a great help with helping me to find the right furniture for my family room. My kids are going to love its coziness. She was so professional and knowledgeable. She saw me through the whole process and made sure that my order was correct. In addition, I’d like to acknowledge Ms. Andrea for processing my sale with such efficiency and a host of laughs as I struggled to access this app to post a review. Thanks for the pleasant shopping experience. Come get your top notch furniture customer service here at Ashley Homestore in Bear, Delaware. THANKS🥰

I would love to give this no stars but it won’t let me post the review. I bought two bedroom sets from this store. I have no complaints. Family visited for thanksgiving and slept on the mattress in one of my rooms.They really liked it and wanted to know where I got it. That same day we went to this Ashley store where The manager looked up the furniture that I bought - we told both the manager and the salesperson the she wanted the same mattress that is on my bed at home. They didn’t have the mattress in the store so she could see it but the manager said it was the same mattress only with a pillow top. She received her mattress and bed and the mattress is not the same mattress as mine. Not only is it not the same mattress, the bed squeaks awful. When she called the store she talked to the person who scheduled the delivery who said “Oh I can see here they sold you the wrong mattress.” When I went over to the store and spoke to the manager he said That the person who said it was a mistake got it wrong - the mattress they sold was exactly what my sister in law had ordered. After 15 minutes discussion with this man I knew there was going to be no compromise. DON’T TRUST WHAT THEY SELL YOU IS WHAT YOU WANT. They treat their customers horribly and were extremely rude. We’re all just a sale to them. They want nothing to do with us once they get their money.

Went to go into the shop in bear De and they require a mask to enter. It’s a shame was buying a new dining room set. Guess I’ll give my business to a company that believes in freedom

We ordered couches in September and were told they would be in by October. Come December and have no idea when they will be delivered. When we went to cancel the order it took us four visits for a number of reasons such as there was no manager on duty etc. And I finally reached the manager he was insulting to us and we cannot even evaluate or correctly calculate the amount of a refund that we were owed. They had previously calculated tax and an incorrect discount on items that we took out of the store back in Se

John helped me out in getting a sectional price matched with their online price. I ended up getting over $500 bucks off! They had to call the regional manager to get the price input because it was so low the system wouldn't allow them to do it themselves!

Great service from the 1 young lady I dealt ith

Tony , great customer service and experience I love shopping here cndy was helpful also I recommend everybody this store

Anthony was extremely helpful.. my husband and I walked in looking for a new mattress, told him what we liked, he brought us right over to the perfect mattress and we were done in less than an hour! Fabulous experience!

Awesome experience, Tony is the best, great choice . Ask for Tony.

It's Saturday November 27th at 1:07 PM. I just walked out of Ashley on Rte. 40 in Bear, De because I was ignored for 15 minutes and completely disrespected by a salesman that had passed by me three times. The last straw was when he acknowledged someone who had just walked through the door as I was approaching him. I've also been looking through other reviews and the only ones they bother to respond to are the positive ones. This store is a pathetic joke.

Great experience buying king set with Tony

Steven was such a great help and very and I mean very patient. He helped me find the best deal possible while being about to get everything I wanted.

Tony was very good person. very kind, and respectful . When we arrived we were greeted by Tony. He asked if he could help us. We told him we were browsing. Tony did not follow us around but was easily available for questions. When we had made up our minds about items he followed us to each item we were interested and provided answers to our questions and suggested appropriate alternatives if we needed them. We are very happy with our experience! I suggest you go to him if you have a purchase.

Tony was a great help, very professional, and was able to get us a discount on the furniture, and delivery! I would highly recommend this store

Tony was amazing and so was Steven! Thank you So much, Gentlemen! Will definitely be back to see you again!!😊

We recently bought a beach home and need a lot of furniture for the house. When we arrived we were greeted by Tony. He asked if he could help us. We told him we were browsing. Tony did not follow us around but was easily available for questions. When we had made up our minds about items he followed us to each item we were interested and provided answers to our questions and suggested appropriate alternatives if we needed them. Once he had listed all of the items we wanted to purchase he took us to his manager Anthony as we were making a big purchase. Anthony was quick to tell us that he was discounting our purchases due to the volume sale. We didn't even have to ask if we could get a discount. We also purchased several accessory items, which were nicely wrapped for travel and helped us take them to our vehicle. If you need furniture I would recommend Ashley HomeStore on Route 40 for any of your needs. They have a wonderful selection in the store and lots of options! We are very happy with our experience!

The BEST customer service ever!!!! Andranae, was very attentive to my needs, knowledgeable & VERY patient. I WILL DEFINITELY DO BUSINESS WITH HER AGAIN!!!

Andranae is THE bessst. Amazing & excellent customer service!!! 💯

Just bought a beautiful couch at the Ashley home store in Bear, DE. Steven, our salesman, was top notch! He was patient with us as we walked around the store for over an hour with our two young kids. He gave us details about each piece and directed us towards ones we had not considered. The store itself was clean and inviting. We will be returning for all our furniture needs and will definitely being seeking Steven out again! The store gets a 5 out of 5 stars. Steven gets a 5 out 5!!

I purchased a sofa, mattress, and a box spring from Ashley Furniture. The sale associate that assisted me was Crystal Broomer who went above and beyond her job duties. She was very patient as I look around the store. I made a purchase , but the warehouse screwed my order up and sent two different box springs. The sale associate was able to fix the problem and followed up with me on several occasions. The warehouse in Pennsylvania was very rude and did not follow up with my complaint. They assisted that I send more pictures after sending 3 pictures of the incorrect item. This experience was stressful, but Crystal made me feel at ease. If you shop the Ashley Furniture in Middletown, DE please see Crystal Broomer.

The manager, Anthony, and the floor salesman, Tony, were helpful and professional. We had excellent service and they took care of what we needed. I would recommend others shop there for quality customer service. Thanks again!!

Friendly staff and very helpful!

Asher was extremely helpful in helping my family and I find the perfect kitchen table. Thanks!

Andranae was great and helped us out with a beautiful new kitchen dining set! Couldn't be happier with the service

Andranae was great. Found me something in stock that I liked and wanted.

Steven was amazing! Such great service and got everything we wanted!

I would definitely shop here again. The sales rep Steve was very helpful on what I needed. The store was very clean.

Staff was particularly helpful and not pushy by any means. Showed me exactly what I was looking for. Gave me time to review what I wanted.

Great service and manager was superb!

Had an amazing first time experience purchasing our new couch and tables! Steven was so helpful and all staff was incredibly helpful! Definitely long time customers!

Awesome experience!! Thanks Asher for your patience and help. Found exactly what I wanted!

Asher Cater in the Bear location was Extremely helpful in explaining all options that were available to me for my search of a small sectional that I was looking for.. I will return and also refer Friends and Family .. Asher is beyond knowledgeable of product and services that Ashley Furniture has to offer..

Andranae thanks 🙏 for the help

Ashley Homestore is a great establishment and very good especially for those who want to beautiful their homes they have good service and agents attentive to the customers especially Mr Asher .

I came to the store with my daughter to look at some furniture for her and actually found a sectional for myself. Anthony the general manager and John the salesman were so professional and helpful. I was given a great price and would definitely recommend this place.

John was super helpful and friendly when I was in there looking for furniture. Fair price and good deal for the money. Can't wait to get my new furniture

Terrible customer service. I regret ever stepping in this store. I bought 2 dinning chairs, the store delivered the wrong chairs and refused to take them back citing that it was past 72 hours since I picked up the items. They made the mistake with the order, I lost money!!! Unhelpful manager and people who don’t care about returning customers. Stay away from this store!!!!

Was greeted on arrival. Frank and Ashton was very helpful not pushy. They helped us find everything we needed. Explained everything thoroughly. From start to finish, very pleased.

My husband and I visited this store with the goal of purchasing a mattress as we are in dire need of a quality mattress. After looking through the initial selection, we were a little defeated in hoping to find something we loved. However, Steven came to introduce himself and the experience was uphill from there. He is still training but it was evident that his customer service skills are above and beyond. He then introduced us to Frank who listened to our concerns and understood what we needed. We are now awaiting delivery for a quality mattress AND an adjustable base for a wonderful deal! This was definitely a great, quick and efficient process!!!

Andranae and Steven were extremely helpful in selecting the furniture we wanted from start to finish... We ended up spending over $2000 and absolutely loved our experience here at the Bear DE store... We will definitely be back next time we have a need for more home furnishings! Thank you guys!

John was an awesome help! Super efficient and manager was extremely helpful

I was looking to redo my sons room. Andranae and Anthony were patient and professional. I ended up having to look online and found exactly what i wanted for a reasonable price. I am a happy shopper. Did my living room dinning room bedroom already with them and could not be happier.

This review is for the Bear Delaware location on Polanski hwy. in Bear, Newcastle county, Delaware. We (Matt&AngelaForestieriSimpson) purchased two significant pieces of furniture on 9/25/2021 and we are very happy with the service we received from a terrific group of people. Michele was our very first contact and he was professional, respectful, and patient at all times. His knowledge of the merchandise and policies was extensive and impressive. He was down to earth and has a great sense of humor. We know how hard he worked to deliver the items we were interested in and at the price we were comfortable paying. He was genuine and sincere and it didn’t go unappreciated. He’s an impressive young man. Melissa, this youn dynamic young was our second contact and proved herself to be not only hard working and also genuine and sincere but quick to offer solutions when the process encountered challenges, she also made the difficult decision to reach out to her superiors and request rarely utilized strategies and techniques in an effort to deliver our request with the many recent events that greatly reduce the inventory, availability and deliver ability of just about the entire product line of everything they advertise . She was a complement to Michele and an important component in the process. She has earned and deserves the accolades she has coming. And in my opinion, she’s a cool chick with a great attitude and an infectious laugh. The customer service team are an outstanding group of professionals that know their job and do it well and with a terrific attitude that you can’t help but to admire. Just an outstanding team of dedicated, confident and professional sales and administrative men and women who are succeeding under unexpectedly nearly impossible conditions and restrictions. They all deserve recognition for their part in making two Customers feel very good about their decision to patronize AshleyHome Store. The furniture is nice but the staff is what makes the store a great place to purchase whatever You need for a house to be a home. So in closing we say “thank you everyone at Ashley furniture in Bear Delaware and we look foreword to seeing you again very soon to help complete our list of dreams for our new home and the start of this next chapter. Bless you all and thank you for everything you’ve done for us. Y’all rock!!! Very sincerely Matt & Angie Bunches and bunches Of xoxoxo to you all

Frank is the best salesperson ever convinced me in less than 30 minutes after discounts.

Disappointed to see some of the staff members not wearing masks. Even worse, you'd see them carrying them in their pockets. The rep that I had was very pleasant and we ended up buying furniture. I'm only subtracting the star for the people that work there that don't respect Covid.

Went in to get replacement parts for my bed. Andranae and Melissa took care of everything I needed, they were extremely helpful and made the process smooth. I am so happy I was able to add protection plan as well. Thank you so much!

My mothers experience was horrible. She got yelled at by the store manager, treated like she was a nobody. We didn’t get what we ordered, we got tricked into buying something, we were not okay with. The delivery people pressured my mother into signing off, so now my mother can’t do anything. And instead of customer service trying to help her out, HE yelled at her and made her feel less.

Our salesman frank was honest he help us with no pressure and I will be back and hope to have him again for our salesman thanks again Frank.

Had a very nice experience today at this location. My wife and I were having some difficulty making a purchase online so we called this location because it is right next to us for assistance. Cindy was very kind to us on the phone and suggested we come in to make our purchase due to there being some kind of issue when using the Ashley credit card online and having the billing and shipping address being different. So we came in and we were assisted by John, who was very helpful and informative in showing us the mattress we were purchasing. We were also helped by Anthony, the general manager, and he was so helpful and kind and really helped us out. Overall, it was a wonderful experience.

They did a great job with helping me ! I love Melissa! She helped me get all my furniture to match my ugly rug!

Frank Ruiz great salesman. No pressure let us shop freely. Very helpful with questions.

Frank and Melissa were great

Frank was calm, I enjoyed his customer service. Great sales associate

We had an awesome experience at this store. Frank was very helpful and knowledgeable. He wasn’t a pushy sales person. I would return to the store

Ashley and Frank were extremely patient, knowledgeable and helpful with identifying the perfect mattress that will meet my needs.

We worked with Anthony and had great customer service and amazing pricing. He was able to locate the furniture for immediately delivery. A great experience

My experience at Ashley Furniture with Frank was truly phenomenal. He was patient, kind, relatable, and extremely knowledgeable. As someone with a background in sales, it’s super important for me to encounter someone with a similar style as I have. He provided me with many options, it was great not feeling like he was forcing anything on us. He was not pushy, he was honest, gave us our space, and was not overbearing at all. I highly recommend giving all your business to Frank! 5 stars all around👏🏽👏🏽👏🏽

Their sales were pretty good for Labor Day....... Huge selection and very nice selection.

Very poor customer service especially by the store manager. We were in need of a bed set for a visiting family at a specific time, and we purchased same from Ashley with the salesman assuring us that it would be delivered in a couple of weeks. We made the purchase on August 1, two weeks later no delivery and no call. We made many inquiries and promised return calls for update were never made by them until we went in to request a refund. Store manager demanded 10 cancellation fee as stated on their receipt, although they bridged the promise to deliver. They don’t call you as a customer to inform you of any mishaps on their part. BOTTOM LINE IS, NEVER BELIEVE WHAT THEY TELL YOU VERBALLY, ALWAYS READ THEIR FINE PRINT BEFORE MAKING A PURCHASE. THEY WOILD REVERT TO THE FINE PRINT IF THEY CAN NOT DELIVER AS PROMISED. Shady sales practice indeed!, your word should be your word.

I have never been so unsatisfied with a furniture store. I purchased a sectional, ottoman, and a recliner in March and have heard nothing from the company. I was told when I bought it that it would be 8-10 weeks. It has been more than double that time and all I've gotten was the run around from customer service. "It should happen next week" is literally the response I've gotten each week. I ask for a call back when they "hear back from the other warehouse." I called today only to hear that it would be hopefully October 3rd. If their associates would just say that it would be 6-8 months, I'd be fine. Just be honest with timelines. I'm cancelling my order. Just not worth the hassle.

If I could give negative stars, I would. Bought a bedroom set in February and paid for it up front. Just received a partial delivery yesterday (August) . Everything but the bed frame. At the time of the sale we were told we would hear from someone in a month or two to schedule delivery. More like never and we had to call the store for a month to get someone to answer just to get the run around and never get to a supervisor. They were never around and never got the numerous messages left. After that I got online to complain just to be told this store is privately owned and not a corporate store. Then they gave us a number to the main office which ended up being a little more helpful. Instead had to go to the store and found the regional manager there. Finally got the answers but still had to wait another three weeks and call to remind him. Save your time and money and go somewhere else. Only reason I never got a refund was because the wife really wanted this set and not wanting to go start another wait time anywhere else. This post is being nice too.

I found so many different things that I liked for great prices. But then there were some things I liked that were too high priced!

When we arrived to the furniture store we were excited to find a new couch! However, no one offered to help us. The one gentleman was on FaceTime with a friend. The gentleman was in the corner of the store on the computer. We had asked the gentleman if he could help us and he said he could get someone else. The process of buying the couch went smoothly. I called a few weeks later to get an update on when our couch would be delivered and when our payments would start because we never received a bill. They NEVER answer the phone. It just rings and rings and rings. I am thinking of just returning the couch when they call for delivery and taking my business elsewhere. Ridiculous!

I love this store it has something for everyone and I mean everyone

Good luck getting the Bear, DE to answer the phone. I’ve double checked to make sure I’m calling the correct number. From 11am through 4pm today no one is answering the phone. They finally answered today, 6/29. Beware! Ashley charged me $39.99 to have furniture delivered to the STORE! I’m not talking about home delivery. To the store! They refused to refund. Claimed corporate policy. Tampa, FL corporate offices said they never heard of it. NEVER have I had a furniture vendor do this. We are going to be redecorating 2 more rooms. I will not be considering Ashley ever again. It’s a shame because John Taylor, our sales person at the Bear store, is a nice guy and very helpful when we were there.

Has nice things

They are never too crowded. Some items are overpriced. There's always a sale going on, but you really have to read the fine print.

You guys are a mess. Cant even get someone to pick up the phone so that we can see why our furniture isn’t here, with no updates.

I ordered my dining room set ( 7 piece set) on 04/05, I’m still waiting for it. They told me that i will get it on 05/25. As my boyfriend and i prepared for that week, i got an email the week before the 25th giving me a future delivery date. So i called them and the warehouse they directed me to, that entire week and no one called me back. I think it was 05/18 when they left me a vm to call them back just to say that they will deliver my items on June 10th and if that was a good day. I am really disappointed and not happy with how they do not communicate. I did not feel like a valued customer. I’m giving you my hard earned money and you treat customers like they are bothering you. Will not order from here again until they get better training on how to treat customers.

Susan was very helpful with helping us pick out the perfect furniture to call our new place home! If you ever go there ask for Susan and you won’t regret it!

Too many bad reviews. Went in not too long ago, salesman had his DOG with him -- it was about the size of a colt or larger. I'm very allergic. I wasn't shopping for any critters, and was surprised he was allowed to have a pony-dog on premises. I left and do not ever plan to return based on the way people have been scammed and treated so horribly. Shame on ASHLEY --- may it crumble to ASHES!

Chanelle Edwards would not get a star at all if possible. Our family just left because none of the staff had time to help us with furnishing our new home. An older gentleman said "are you planning on doing this tonight?, what are you doing?" Then proceeded to say he had more customers over there and would be back. So we left the store since no one would help us. We then called the store to express our concern about the lack of customer service. Chanelle Edwards answered (without even introducing whom I was speaking with). I told her I would be going to a sister store because there was a lack of customer service at this store. She then replied "Well that doesn't bother me at all, baby you do what you gotta do." I replied this has been the worst customer service I've ever experienced when going somewhere to spend a lot of money to furnish an entire house. Chanelle replied "Baby, I own my own business, good bye." And hung up the phone. No apology for the lack of customer service we encountered. We will never return to this store and neither will any of our family or friends. This was such an awful experience, we will not shop with Ashley furniture at all today or anytime in the future.

I wouldn't even give this store a one star review we purchased furniture on December 27th 2020 We were told it would be 6 weeks to get the furniture to after waiting 3 1/2 months 1 piece of furniture came to the store and they delivered the other piece 2 hours away to Brandywine Maryland We spoke with the manager Mercedes who apologised for their mistake and that it would only take 2 weeks to get the other piece of furniture it never came in he also said that if it didn't come in 2 weeks he would refund our money what he didn't tell us was that there would be a restocking fee for their mistake When we spoke to Mercedes the manager today he was very rude and wouldn't work with us at all we found out that nothing had been done to get the piece of furniture to the correct store buyer beware please don't purchase furniture from here it will be the biggest waste of time

No one called when the one piece we ordered came in after 3 months. We tried calling no one answers the phone for 1-3 first call 5 minutes the second 10minutes the third 15 minutes the fourth 20 minutes the fifth. This place is the worst never getting anything from this place again!!!!!!!

Ordered a couch on 11/28/2020 I was told 2 to 12 weeks it is now April 29th 5 months later and now I’m told June 14th WHAT ??? 7 months I probably could have had someone make me a couch in that amount of time I have to keep calling them for updates and it usually takes a few days no one seems to be able to answer the phones either totally ridiculous.....

Sorry to say but they have gone downhill.... there was only one sweaty older man to try and help me. He seemed like he was the only one running around trying to make everyone happy, didn't see any other sales people anywhere not even helping people !

Great staff and furniture

I am NOT happy with the purchase or customer service at the Bear, De store. I’ll make this short. I ordered on 11/27/20 was told 2-12 weeks due to the pandemic. I understand that part. But at week 12 or close there should have been some communication about the purchase. Here it is week 19. I received one piece and it’s damaged. I noticed the scratched and chips before the item was taken off of the truck. As I am pointing these out to the driver he had a permanent black sharpie going before me filling in the spots and scratches UNACCEPTABLE! I called into the store as the driver was standing there and was told to return it and that they will send a replacement. NOPE don’t want a replacement. I would like ALL of my money returned. Here’s why: i called in January and you said that you had one of the pieces in but couldn’t delivery until you had both. Now in April you deliver one and say that the other isn’t up to manufacturers standard and then bring another damaged piece. Instead of taking responsibility when calling into the store, you give me attitude and when I ask for a manager you say there isn’t anything that the manager can do. During this process I’ve called numerous times. It’s unacceptable. Either refund EVERYTHING or I will sue you. Period!

(Translated by Google) I have three months of which I order and they do not answer in the store or call to see when my order arrives (Original) Tengo tres meces de que pedido y no contestan en la tienda ni llaman para saver cuando llegan mi pedido

Screw Ashley furniture. I ordered a sectional couch back in November of 2020. Was promised the couch originally 2 to 12 weeks from purchase. It's now 920pm March 27th 2021. They called me a week ago to schedule delivery for today between 3pm and 7pm. Was called earlier in the day and told the crew will be a little later than 7pm. I have yet to receive any call updating me as to when my couch will be delivered. At this point, I'm going into the store tomorrow as soon as they open and I'm demanding an immediate refund. Do not ever order from Ashley furniture.

Mom looking!

Worst customer service. Nobody calls to let you know when furniture is delayed. Been waiting 12 weeks for a sectional that we ordered and just got told after I called to check on it again that we are another 3 weeks out. They take your money and leave you hanging with no contact and act like it’s an inconvenience when you call to check on it. Also you can get the same exact furniture cheaper and quicker other places online. I should have and would have if I knew the customer service was this bad.

Horrible. Was supposed to have furniture delivered 3-6pm. They came at 2 but I wasn’t home because I was expecting them at 3. Then they called and said they are going to charge me a 25% restock fee and a another delivery charge to deliver my furniture. Customer service is horrible and now they can’t deliver until February

3 months later and I still don't have my order.

Very helpful and friendly employees

Frank was a nice guy. But the experience was horrible The sales reps all had attitudes Frank stopped picking up my calls. I had to get my money back and go somewhere else.. never again!!

It&'s been 4 months and I still don&'t have the furniture I&'ve ordered. They do not provide you with any updates about your furniture unless you come into the store and raise a fuss, because they do not answer the phone. Apparently the company is so disjointed that the store doesn&'t know or have any control of what is happening with shipping, customer service, or the warehouse and the same for any other department. The estimated dates are never even remotely firm. I went in at the beginning of Nov. for to check on a date and was told end of the month, went back in Dec after still not receiving anything or any updates and was again told end of the month.

Worst service ever

My shopping experience was great. Customer service was excellent. I was in time for the 65% off. I am yet to recieve my purchase, hoping to get the quality furniture I purchased

It is going on 4 MONTHS since we ordered and they keep giving us &"estimated dates&" which just keep getting pushed back. They HARDLY EVER answer the phone when I call and the lady at the front desk is extremely unprofessional and rude. I even witnessed employees getting into a verbal altercation right in front of me. You&'re welcome for your commission!!! NEVER BUYING HERE AGAIN.

They are the most unorganized, poorly structured business I have ever delt with. They will knowingly lie and tell you 2 to 6 weeks for delivery in order to make a sale. I am going on 17 weeks now without my complete order. Don't waste your time and effort.

Garbage customer service. Sales team lies to customers about lead & delivery times just to make a sale. Items do not show up for several months after the sale is made, if they show up at all. Do NOT buy from them, or you will be highly disappointed.

Purchased a sectional in store and was told 4-6 weeks for delivery. Called the store on two occasions after getting no update from them for a month. Customer support desk were uninterested and told us covid had pushed things back to 4-8 weeks and they would call us. Third call they finally admitted that my sectional would not even be in the warehouse until Mis-feb. (4 months after placing the order) I was told I could come into the store to cancel and pay a “restocking fee”. They want me to pay a restocking fee for something that is apparently not even constructed yet. Disputed charges with credit card company for non-delivery of purchase. 4 months is unacceptable with no communication and telling me to pay a restocking fee on top of that? I have purchased through Ashley before and had no issues (Dover store) I will *never* return to this franchise.

Way over priced.

Frank was friendly and attentive without being a stalker. Will definitely visit again. UPDATE: Recently went there looking for a media fireplace; Frank was apparently not there that day and the staff seemed mildly put out by my arrival. The young man who presumably drew the short straw was pleasant enough but told me that only the cabinet was in stock and he had no idea when the fireplace insert would be available. I thanked him, went to the showroom of a different furniture chain and bought the exact same piece (cabinet and insert) for less money.

REALLY THEY GET 00000 stars!!! While I did like a &"sales person&" didn&'t pounce immediately upon entry hardly any of the furniture and NONE of the recliners had prices or any other tags with details!!! I went to counter to ask &"how do I find out prices and details&". Employee at counter said &"he could give me 50% off&" and is said &"off what, there are no prices on the furniture?&" I said they make it too difficult to shop here and left!!!

Will update with 4-5 stars when all items are delivered. Purchased, in full, $6,583.00 in furniture from Frank on 8/19. Frank was exceptional, not pushy, and very professional. Invoice says 2-6 weeks, Frank was more honest about 6-10 weeks. Server, coffee table, and end tables arrived 9/5, excellent quality and the delivery team was professional and on time. That was 2 weeks & 4 days. As of 10/22, it has been 9 weeks & 2 days. Frank intermittently sends us notes communicating no updates, but I think even he doesn't know where in the manufacturing or supply-chain the remaining items are. Still waiting. No response in four emails (wife sent fourth this week) as visible from email screenshot below.

Purchased a desk in July, was told should be about 6 weeks at most, still have not received it. No one seems to have answers there and keep blaming the delay on COVID. They can’t tell me where it is or even if they have it in the factory. They gladly took my money in July though. Very unprofessional and disorganized. Will not use Ashley anymore and would highly recommend anyone considering buying there to reconsider.

Beautiful furniture is displayed here. The prices seem reasonable too.

Offering 50% of sale. That is a great deal.

Great stuff.

The agent for selling was great, but that's the service you will get for they want that commission. We started with a couch, picked one out and paid in full. Paper work said 2 to 6 weeks delivery, here is it 8 weeks still now couch, countless phone calls for they clearly screen your calls because I could call from a different number and thats when they would answer. No phone call to let know its delay, no emails nothing. Finally after about 5 calls there was 1 piece which they said was an ottoman so we asked if we can get our couch delivered since we have no couch for we thought 2 to 6 weeks had to schedule special pick up 2 weeks in advance for trash service. we were told someone would call and scdule a 4 hour window, no call again. Finally I get a text the day before toschedule a time frame. the Couch comes with ottoman . So it wasn't the ottoman missing it was a chaise to the couch. they gave us a date when we can pick that up at store, again no call for any delays etc. So here is is 9 weeks later still half my couch is missing, finally we get its in and this time they delivered the chaise instead of us picking it up. Sure glad we started with JUST the couch, since wanted to do dressers, a bed and a dinning room set. I would never go back to ashley furniture for the service is terrible, they clearly don't care, they don't try to even make the customers come again. Lesson leanered. The couch is ok, its not what I thought it would be, a bit hard not as much comfort, the style is great considering you can choose with this kind of couch so I feel the price was definitely higher than it should be. The cushions constantly come out, you always got to push them back in.

After being promised a 2 - 6 week timeframe by their sales team, I purchased several items at the Ashley Furniture Home Store in Bear, Delaware in July, 2020 totaling almost $4,000.00 USC. As of current, and approximately 10 weeks later, I still do not have any of the items I paid for. I have called several times, and gone beyond my scope of responsibility as a customer to make sure my items are still being delivered. After almost 22 shipment modifications, I still have no solution from the management team. Nobody calls me back when promised, and despite my best efforts, I cannot get a resolution. They are the most unorganized, poorly structured business I have felt with.

Will not buy again from this Ashley Homestore Franchisee mainly due to owner's Price match policy which is different than the Corporate you see online.

Just went to look not a big selection 🐝

I ordered a couch from Ashley Furniture back in April. In June, we finally received the couch delivered to our home. It was delivered with a tear in the cushion cover. We had the option to either get a new couch or receive a new cover. At the time, we had already gotten rid of our old couch and decided to just get a replacement cover. I reached out a week after the couch was discovered asking Ashley Furniture if the cover had been ordered, as I had not received a confirmation. The cover had not been ordered. At that time I sent the Guest Services department multiple pictures of the damaged couch and the ripped cover. Finally they ordered the cover. This took about 2 weeks to be delivered. Once received, the cover came in 2 pieces. At a glance this did not seem like the right covers, as the cushion cover that needed replaced is part of the chaise that is one piece. I sent a picture of the covers I received to guest services who confirmed that this was correct. After that, I reached out to 3rd party company to come out and put my cushion cover on (I was not attempting this as I didn’t even think they were the right pieces). The earliest appointment they had available for my area was 6 weeks out. I scheduled that appointment for August 20th. On August 20th the individual came to my house to put the cover on. Within a couple minutes of entering the house, the employee told me that this was not the right cover and he would have to submit a report for a new one. This would take 48 hours to process and then Ashley Furniture will be in contact with you to get the parts ordered. After not hearing from them for a week, I gave them a call. At that time they told me that my cover was on backorder, they would reach out to the manufacturer and get me an estimated date that I would receive the cover. If I did not hear from them in 5 days, to give them a call. They did give me a call back the same day after talking with the manufacturer but there is no estimated date on when this cushion cover will be available AND she added that when it is available, the manufacturer will have to ship it to the warehouse and THEN they will UPS it to my house. This process and responses from Ashley Furniture representatives are completely unacceptable. The product was delivered damaged and then I was sent the incorrect covers after that, and they have made no effort on their end to correct the issue within a timely manner. This ordeal has taken over 4 months at this point and is still not resolved, with no end date in site. I will not ever purchase another product from Ashley Furniture and will be sure to let others know not order from there either.

Bought a couch & table from there last year. Table broke within 3 months, called, someone came & looked at it to process a claim, but we never heard from them again. We’ve called and they don’t return our calls. Even when I get a rep they say it’s too late to process now. The warranty was good for a year and we called after 3 months of it being active. The table wasn’t cheap either . It was close to $700... very disappointed, won’t shop here or recommend anyone to go there. I’ve gotten better furniture and customer service from wayfair... a freaking online furniture store. Enough said..

I purchased the protection plan at this location for my sofa and loveseat, it broke. They are refusing to let me pick new furniture because it is a new owner who is not held to the protection service of the previous owner. It has been less than 5 years, I guess Ashley doesn't stand behind their product. I didn't read the fine print of the 600.00 plan I purchased, I took the sales associate word. I am now out of a sofa and loveseat in less than 5 years. Buyers beware of this franchise loophole!

Hear great things

Beware of delivery delays! Bought a sectional couch and chair on July 2nd and were told 2-6 weeks for delivery. It’s now past week 6 and we’re essentially being told they have no clue when the final piece of the sectional will be in stock. They even said it could be another six weeks! We’ve tried to get the in stock pieces delivered which is met with excuses on how it’s not possible. Would not recommend. We understand COVID has caused delays in stocking but we’ve been kept in the dark throughout this whole process.

I couldn&'t be more disappointed in this location! As I love Ashley Furniture/products, what I value is honesty!! I would rather the sales person as well as the store Manger to be honest and tell me a piece or in my case (several pieces!) are on back order!! And tell me that they do not expect these pieces until mid October when I&'ve purchased in mid July!!! I had to get the runaround and finally call corporate, and a nice lady told me exactly the estimated dates of warehouse arrivals and delivery!!!! Purchase in July and delivery mid October!!!! When you weren&'t told upfront!!! Is absolutely outrageous!!! I would have chosen something else! But as long as the store makes there quota for the day right! And the salesman makes his commission right! This location doesn&'t care about the customer, it&'s all about there bottom line!

The worst customer service at this location!! Crystal needs to learn basic phone etiquette! Lamont who feels it's okay to tell the consumer excuse driven details of their personal life that prevents him from proper customer service and whomever at this location who does not provide the service they're being paid to execute, all need to reevaluate why they are employed at this location. It is unacceptable and I will not be spending my money at this location. I only gave one star because it's required to leave a review. Do better!

We purchased a double bed for our daughter in March of 2019. One of the legs cracked where the “solid wood” was glued together. Our repeated calls and emails went unanswered for over 3 months. When they finally got around to getting back to us they said it was out of the year warranty and couldn’t do anything to rectify the situation. Very poor customer service, poor quality furniture and failure to back their warranty. I can not recommend this store.

After checking out about 6 furniture stores, we came back to Ashley because of Frank Ruiz! He made us feel like people instead of customers, helped us out to the best of his ability and had amazing customer service. We then had the pleasure of also being helped by Lamont Walker, Treavien Holley and Charmaine Lindsay who were wonderful. Overall best experience during our transition process of moving. Thank you all!

The staff as a whole was very pleasant and took the time to help us and answer each and every question. We worked closely with Frank it was an amazing experience. He made sure to not pressure us and walked us through the experience and made us feel like we were people not just a number. Overall best customer experience I have ever had during the furniture buying experience. I will definitely be coming back and make this my exclusive furniture store.

The staff as a whole was very pleasant and took the time to help us and answer each and every question. We worked closely with Frank it was an amazing experience. He made sure to not pressure us and walked us through the experience and made us feel like we were people not just a number. Overall best customer experience I have ever had during the furniture buying experience. I will definitely be coming back and make this my exclusive furniture store.

The sales lady was extrelemy nice and helpful but.... it took us 4 months to receive the bottom part of my bed with hard wiring. After that we received a gift card so we decided to use it on May 30 and buy 3 lamps. I called today on July 10 and I was told again to call aftet 4:00 pm to speak with the manager. I called back, the manager never came on the phone and the lady told me that he had put in the lamps as floor model and she re-ordered them today. I asked her how long it will take and she told me she didn't know and she will call me once it comes in. I will never ever buy from them again. I put 1 star because the sales lady was very nice and helpful.

Worst customer service in the industry. Non responsive to numerous attempts to contact during COVID. We were told we needed to speak with store manager, Lamont Walker, but he is apparently in need of a babysitter and unable to be at work. We have been trying to reach Lamont since mid May and still no response. He is NOT there when we go in store (numerous occassions). Drive to Dover, they provide excellent customer service.

Called to get warrantee service for manufacturing defect and was asked to call back..... now no answer at all. Avoid them!!!! they wont stand by the products. To top it off the contact address you respond with isn't real...... It won't deliver. No response from emails or calls.

No one was there to help!

Ill update to a 5 star once they give me delivery date

Frank was extremely pleasant and helpful!

I love the Ashley store and furniture.

We bought a couch at this branch and were told that delivery will be after 2 weeks and we were fine with that. They came to our apartment the sectional won&'t fit the elevator. I asked the delivery guys if we can try to use the stairs instead and they checked the stairs and said it won&'t fit either, but this time they did not even try! What they did was just an estimate. These delivery people are not very helpful. Not even trying. I asked them if we could possibly detach a part of the couch and try to fit it in but they said NO. He then justified that he knows better because he&'s been doing this for 5 years, yeah right. These might be the same guys that has been delivering all Delaware and the reason why Ashley got 1 star. The customer service lady on the phone was not the nicest either, not helpful at all. It&'s like, it won&'t fit so we will take the furniture back. What a service. DO NOT SPEND MONEY ON THIS FURNITURE STORE.

My salesman John deserves 5 stars completely. He was patient, kind, and had a lot of knowledge about the products I ordered. However I will never order from Ashley again unless I am able to speak with a manager about my delivery service. I ordered my furniture on 2/26. I had an option of purchasing from a different company at a lower rate but John was so nice and helpful I really wanted him to receive his commission so I ordered from here. I was told 2-6 weeks for delivery however no one kept me updated on my delivery status. I would call Ashley’s each week to try to get an update and got a bogus answer. When my delivery was finally closer I received a call and they said it still wouldn’t be able to be delivered to me for another week. I asked if I could just have my money back and I was told it would cost me more to cancel everything. I called today 3/23 and the man who answered didn’t sound very understanding. I told him I wanted an update on my delivery and he said that he doesn’t think anything anywhere will be delivered. Sir, I asked about my furniture from YOUR STORE. That I paid for in FULL! The least you could do is politely say that you are not making any deliveries. And that’s a question you should for sure know the answer to not a guess! I felt like this company has played with my money. I understand the government shutdown is out of your hands but communicate with people who have spent thousands of dollars from your store! I could have picked it up myself! As of right now I do not recommend! There are too many other furniture stores with better customer service.

Frank and Sammie were so friendly. Their smile and great personality made my shopping experience so much fun.

Chris, Frank, and Sharon were great!! Go in they will take care of you!!

Lovely experience from the selection to the sales and the staff. Would recommend to a friend.

Had a good experience with Trea, who helped show us a few couch options that would fit our needs. He was attentive but also gave us time to weigh our options. Overall happy with our purchase.

My daughter and I were desperate looking at numerous stores to find her a desk for her bedroom. Not until we reached the holy grail Ashley furnitures. We met Trea and he did a tremendous job in getting us what we needed. Not only did I get the desk but I got a living room and dining room set as well. He is a great worker and hands on with the deals. I will definitely come to Ashley's furniture again for anything!

Frank is great! Make sure you ask for him!! Everyone was very welcoming from the start all the way until the end. Sammie was wonderful at the desk and Trea made sure we had a pleasant experience throughout as well. Frank did a great job at meeting our needs and finding specific pieces for what we hoped for. He even moved around a bunch of pieces to make sure everything matched the way we wanted. Highly recommend!!!

I have to say the team at this store location are one of a kind. John greeted me as I walked in and asked what I needed. I told him I was looking for a small loving room set for my mother. He showed me several sets until we found the one I wanted. While he was processing the paperwork I found a set for myself. John you can become a vegetarian you can do it. (This was the conversation we had while the paperwork was being processed) Sharon the young lady working the desk was not only professional but genuinely friendly. I’m from New York and I’m used to seeing some very nasty people. It was a pleasure to shop with such great people. John (the managers) kindness was only matched by his professionalism. A customer came in while I was checking out with and issues that the store could not fix or I should say until John intervened. He fix that gentleman’s issue instantly. Couldn’t have had a better experience. If I need furniture again I would drive down 134 miles back to this location just for the service. John, Sharon, and Lamont thank you so much!!!

I have to say the team at this store location are one of a kind. John greeted me as I walked in and asked what I needed. I told him I was looking for a small loving room set for my mother. He showed me several sets until we found the one I wanted. While he was processing the paperwork I found a set for myself. John you can become a vegetarian you can do it. (This was the conversation we had while the paperwork was being processed) Sharon the young lady working the desk was not only professional but genuinely friendly. I'm from New York and I'm used to seeing some very nasty people. It was a pleasure to shop with such great people. John (the managers) kindness was only matched by his professionalism. A customer came in while I was checking out with and issues that the store could not fix or I should saw until John intervened. He fix that gentleman's issue instantly. Couldn't have had a better experience. If I need furniture again I would drive down 134 miles back to this location just for the service. John, Sharon, and Lamont thank you so much!!!

I love that Trea was extra helpful and knowledgeable. He left no stone unturned. I would recommend Trea to anyone looking for their next room of furniture.

Thank you so much trea for helping me pick out my new living room furniture for my first apartment, will definitely be returning!

This was the worst buying experience of my life!!! The salesman Larry attempted to sell me a more expensive product than I was looking for. When his attempt to upgrade his comission didnt work, he became angry and actually said " You are wasting my time". Lamont, the manager, choose to lie instead of having the incident reported to corporate. I would never ever do business with this company. I actually cancelled my order,instead of giving these arrogant low rent salesman a dine of my money!!

I felt very welcome. Marcus and Sharon were so nice and professional..they listened to what I wanted and helped me find just what I was looking for..no pressure to purchase more..I will recommend this store to everyone.. wounderful employees..10 stars..

Trae was an exceptional help in assisting us in picking out our new living room set. Him and Sammie worked diligently to ensure we got the best product for the best price. If it was not for these 2, we would have gone with a different company for our living room set.

Trea and Sammie helped us pick out and finance a living room set. They were both extremely helpful and I would definitely recommend them to anyone who is looking for new furniture.

Awsome expert decorator on hand to fashion living room and kitchen for our home. Kudos!

Our couches were falling apart, and we needed a replacement asap. Trea helped us to boil down to our specific needs and found us the perfect replacement sofa and loveseat combo.UPDATE: After checking the product at the Ashley HomeStore website, we found out that we'd been overcharged for both the furniture and the protection plan. I went to cancel the order and delivery, and they made me go into the store to begin the cancellation process (they won't cancel over the phone and then process a refund later). The sales guy there tried to hit me with 2 different sales recovery attempts before finally letting the cancellation go through.

My husband and I visited the Ashley Furniture store today and was impressed with Trea Sammie's customer service. He immediately greeted us with no pressure and was very knowledgeable about the different sectionals we liked. His patience paid off! We love the furniture we selected and would recommend anyone to visit the Beat store and ask for Trea.

My fiance and I were out shopping for our first mattress and Brent made that experience great. We had fun looking at all the furniture and the beds, but Brent gave us good advise and was a great help. Sammie at checkout was very informative and friendly and they both made our first mattress buying experience wonderful!

Would never buy from Ashley. My son has been waiting two weeks for a sofa that the delivery men thought was to large for the foot and just drove away. He is still waiting for them to come back but they “ have to wait for the right tome for a delivery on their area”. After all this time it should be a special delivery.

Horrible experience in the Bear, Delaware store. Car sales environment. Store manager hides in the back and refuses to speak with customers. My wife and I went in to look at a bed for our 4 year old son that we saw online. We originally just wanted to look at it in person before making the online purchase but were told by the floor sales rep that he could work with us in store. After talking to him for a few minutes we decided to purchase a bed, dresser and mirror package. He originally quoted us a price around $850 which I passed on and said $700. The sales rep went back and forth with his manager multiple times to get the price where we wanted (close to the online offer). After multiple back and forths with the sales rep, the “sales manager” came to talk to us and advised us that he couldn’t get the price we wanted with the shipping cost but could do $750 which including cutting the shipping charge in half. We decided to not purchase the mirror and agreed with his offer price of $696 for the bed/dresser and 1/2 shipping price. The “sales manager” shook our hands and my wife jokingly said, “don’t come back with bad news again”. He laughed and said “no we’re good, the front desk will call you up shortly to complete the transaction”. 2 minutes later the original sales rep came back and said, you’re going to be mad, my manager said no less than $780. Apparently the person that shook my hand and gave us the price we wanted was not the store manager. We immediately asked to speak to the store manager and a few minutes later we were told he was too busy to talk. I know it was only $80 difference but after being in the store over an hour and being told numerous times different prices we decided to leave. On the way out I asked to speak with the store manager again and was told again that he was too busy (even though he wasn’t on the sales floor). About and hour after leaving the store I called to speak with the store manager and was told again he was too busy. The representative on the phone took my complaint and actually said the “sales manager” that made the deal with me wasn’t a manager at all. Just another sales rep. I still haven’t received a call back from the store manager. Go to this store if you want to be lied to, purchase furniture in a car dealer environment and waste your free time. Oh and the “sales manager” also told us that online purchases take at least 4-6 weeks for delivery and that’s why they offer free delivery. Unfortunately because my son liked the bed so much we purchased only the bed online.. Ships in 2-3 days (free of charge) vs. the 4-6 weeks we were told in the store. Overall just a HORRIBLE in store experience.

My wife and I came in for recliners and got much more. Frank was so kind, helpful, and humorous. I felt like he listened to our wants and talked us through our questions. He was terrific. Sharon helped us with checking out. She was polite, caring, and made us feel comfortable with our purchases and the payment plan. We recommend Frank and Sharon anytime your visiting Ashely furniture in Bear, DE!!!

Great quality merchandise as well as the terrific service from an associate named Andranae. Very nice young lady and she knows her stuff. Will 100 percent come back for more. 🙂

While buying our new couch Andranae and Sammy were very helpful and knowledgeable about the process of buying furniture.

I would change everything about this experience if I could. The first salesman followed me throughout the entire store, completely hovering, when I said I wanted time to look at everything first. Then I was told that online orders take 4+ weeks, false! Online has free next day shipping.. the store gave me an estimate of 2-6 weeks for $69.99, no option to ship to store. The saleswoman I dealt with did not inform me of the prices at all, or that a down payment was required. She was constantly trying to help other customers while dealing with my order, to the point of walking away with them on multiple occasions. While checking out, the woman was yelling at a fellow associate. When I questioned a price, she brushed me off. It seems they value sales over service. In the future, I will definitely order online. The store requested this review for their superb customer service.

They stick . they dont honor what they sell . if you ha e problems their team will come out and ignore an obvious issue . spent 1200 on a chair and was told too bad when I started feeling springs inside 3 months

Made two trips to the store (Bear DE) before purchasing. No pushy sales people, Brent was pretty knowledgeable about the inventory and I'll definitely be going back.

One of the worst experiences I have ever had, I was buying furniture for my whole house. I felt very rushed by the sales person and wasn’t told the furniture would not be in for more then 9 weeks from order, plus he wouldn’t give us a price on anything and kept saying you won’t pay anywhere near that don’t worry, but we spent $15,000 and everything was the same price on the signs in the store then on delivery we got the whole wrong table set delivered and store manager is avoiding our calls and corporate tells us there is nothing that can be done! Also some furniture didn’t work properly on delivery And it’s been almost 2 months and no one has contacted me for repair yet! At this point I wish I could cancel and go elsewhere!!!!!

Scammers scammers Beware!

Friendly sales people. Got a new sofa with bulit in reclining sections . Good price for the quality. Could be built more solidly.

Far

Great service

Great service , very helpful

There was no real Price tag on each item. You have to find a salesperson and then negotiate your price.

Nice store. Easy to deal with.

I will never buy any furniture from this place again. Horrible customer service in every aspect.. sales, delivery, warranty.. just horrible all the way around

When I bought bunk beds the store employee didn't tell us that the top bunk wasn't for kids over 80 lbs. in weight.

Did not have couch I wanted there. Refused to match online price even when I was going to order it sight unseen. Ill order it myself if I want it for 5o bucks cheaper

love Ashley's prices are very reasonable

One of the worst experiences I've ever had in a store of any kind. We were looking for a kitchen table and chair set. We showed the salesman a cheaper price on a competitor website to see if they would price match. He left to talk to the store manager and got us a price including delivery and set up. We originally were looking at the regular height but settled on the counter height. When we were ready to pay we went up front and the store manager said it was wrong and the price was going to be almost $200 more. Stating the price was for the regular height table. To me this was a classic bait and switch tactic. From there the manager and the worker with him proceeded to argue with myself and my girlfriend over the sudden price increase. They said that they only rented the name of Ashley Furniture and didn't have to follow the website rules. They were extremely dismissive of our complaints and acted as if they didn't care if they got our business or not. I shudder to think how many other people have gotten caught up in this obvious scam and buckled under and paid the higher price. I would tell anyone to never shop in this store.

There was no pressure by the sales people at all. I was able to browse the entire store uninterrupted and when I was ready to talk to a salesperson I got one. The entire process was very easy and stress free

Frank and Sammie we're very very helpful and not pushy. It made a very stress free experience. Thank you very very much!!! Love my new dining set!

Frank and Sammie treated us great we were extremely happy with the prices and selection

So much to choose from! Great staff. Easy financing.

After having issues with Urban Furniture we found Ashley Furniture on Rt40. Our experience with Marcus exceeded our expectations and we will return for any future furniture needs.

Today we shopped at this store. We were helped by Treavian. Upon entering the store we were greeted by him. He asked what we were in search of today and we shared that we were looking for a sectional. He took us to the set that was advertised which we really liked. As we discussed if the sectional would fit in our family room, he excused himself so we could talk freely. He returned and measured the set for us. He also showed us another sectional that was smaller, to see if we would prefer it. We ended up leaving to go to another furniture store and then returning. Treavian worked with us to get the original set we wanted and discount on the delivery fee. Cyndy completed our paper work and was very pleasant as she explained the final details with us.

Visited this location for the first time. Had previously shop at this store chain in Virginia with no disappointment. This store had a great floor samples selection, although space is smaller than previously stores visited. We were helped by Brent K. as our salesman. He was friendly and not pushy, gave us our space to shop and discuss at ease but reachable for any questions. They have a big self help shopping digital catalog for additional models not on display due to space. You can save the models of interest in a shopping cart but with no prices (that's a boomer). The salesman will give you the quotes and any sales discounts available in your selections. We had a budget which they were able to come down to. Delivery is available at $75 (covers installation until you are fully satisfied, great deal). Furniture delivery date is a bit long for our purchase so not sure if it's relevant to inventory. Overall, a good experience and priced at discount with room for negotiation.

Visited this location for the first time. Had previously shop at this store chain in Virginia with no disappointment. This store had a great floor samples selection, although space is smaller than previously stores visited. We were helped by Brent K. as our salesman. He was friendly and not pushy, gave us our space to shop and discuss at ease but reachable for any questions. They have a big self help shopping digital catalog for additional models not on display due to space. You can save the models of interest in a shopping cart but with no prices (that&'s a boomer). The salesman will give you the quotes and any sales discounts available in your selections. We had a budget which they were able to come down to. Delivery is available at $75 (covers installation until you are fully satisfied, great deal). Furniture delivery date is a bit long for our purchase so not sure if it&'s relevant to inventory. Overall, a good experience and priced at discount with room for negotiation.

Sales staff was great, the store had the exact style and availability of furniture we wanted. The office staff was on point and the process was fast and easy

Okay furniture. Slightly overpriced.

Its and ok place for furniture

Ordered a sectional from this location and at the time of purchase thoroughly reviewed the configuration that we wanted with the salesperson. We were assured of the pieces we needed to order to achieve that configuration, but when the pieces were delivered they were oriented incorrectly so the configuration was not correct. This was after waiting 2 weeks for delivery. I called the store expecting them to either expedite the delivery of the correct pieces OR provide a discount on the item in the form of a partial refund (I would have been content with either), but they refused and instead quoted me another 2-6 week delivery period. Because of this interaction, they've absolutely lost a customer and I hope this serves as a warning to others that (at least this location) Ashley Furniture is not worth doing business with.

I am not normally one to post reviews, however the two ladies that I dealt with last night I felt deserved the time. I was greeted by Andranae who was both friendly and knowledgeable, I had come in knowing exactly what I wanted and she was able to assist me in achieving that with ease and no hard sales pitches! We moved onto Cyndy for checking out and setting up delivery who was also wonderful and very knowledgeable as well, Thank you to them both as I am not a shopper I know what I want and I want to get in and out of stores. Ashley is very lucky to have these ladies as employees, I will be back. . .

Found a great sectional, thank you Chris!!!

Frank, was awesome! We went to the store with one type of living room style for our family room in mind. However, once we told him the dimensions and showed him pictures of the room; quickly found that the set wouldn't work for our family room. Frank, patiently worked with us, for over a hours, to find the perfect furniture, in the color we wanted. Again, if you need furniture go see Frank.

To high

Nice stuff

I would like to thank Brent for all his attention and assistance during our visit. He went above and beyond to ensure my family and I were comfortable and understood the delivery process, amongst other things as well. We would definitely be back for a new mattress in the future!

My experience is at the very front end of the buying process. Our salesperson, Andranae, was very pleasant to deal with and answered all of our questions regarding a chaise sofa and coffee table for the sitting area of our master bedroom. Sammie finished up the order where we paid and gave our address for delivery and was also pleasant. The 50% Labor Day Sale is impressive for a lower price as I was expecting the 50% to come off a larger mark up and bring the price down to what you'd normally pay. So, we await delivery and we'll see/hope that the negative reviews don't come true for us. I did ask Andranae to call me for the next 50% off sale, as we need to replace our family room couch and lounger. In looking over their choices, I have to say that the sofa/coffee table, we bought, and the theater style recliner/leather couch, we'd like to get, seemed to me to be of decent quality. Overall, I'd say the furniture is good for everyday living. I have 3 labrador retrievers who believe the couch is theirs. I think it will stand up to them for 10 years. We'll see, but, so far, so good.

We walked in and Trea immediately greeted us with a big smile. I have to admit, I’m a bit picky when it comes to furniture. Trea walked us around and answered every question throughly and honestly. He didn’t even get frustrated when I would ask the same question. He was so helpful and the reason we went back and purchased the furniture we did. He made the experience a wonderful one and we’re so excited about our new beds (which cool you down when you lay on it!) and our new couch! Thank you! Edit* Cyndy and Sammie were so helpful! I went back to talk about billing and delivery and they were beyond helpful. I laughed the entire time and really felt comfortable. Who knew you could do that talking about a bill. I definitely recommend!

Desmond was super at helping my husband and Identify the right bedroom set. His warm, professional and happy spirit was a pleasure. The store manager was awesome with us as well!!!! Finally Sammie assisted us as we finalized the paperwork. Great Team at this location!!!!!

The salesman Desmond ( is the best) Provides super customer service to us! The store manager was amazing and Sammie assisted with our processing and scheduling with professional ease. This store has a great Team!!!!

I have purchased furniture from Ashley furniture store in the past but never from their location in Bear, De. I was pleased with the service when I was there buying furniture until it was time to sign the papers to purchase the furniture. I was told that if at any time I was not happy with my decision, I would have 72 hours to cancel the purchase on the credit card. What they failed to omit was that I would still have to pay 30% of the cost of the furniture. When I called the Bear, De location to explain the situation, I was told that there was nothing they could do. Seems like shady business to me.

Trea and cyndy were an amazing help! Super professional and sweet. Trea listened and was very helpful and cyndy made the transaction so simple and quick!

After posting a 5 star review I realized I had made a terrible mistake. After purchasing a living room set and couches. The customer service is the worst I have ever dealt with. The employees give false information and neither does the store or the warehouse have any idea what they are talking about and can not find any answers for my issues. "All I can do Sr. Is send a email and wait" is the answer i have received over and over again and have never received a follow up call I have had to reach out to them.I had purchased coffee table that has been damaged multiple times and yet to have it fixed and it has been over two months. Each and every time I call there is a new excuse. I will leave a photo of what I am dealing with now. Just to show I am not making a false review. Not the store wants to send service to fix it and it is supposed to be a new piece. Be careful with these people they are crooks in the sense of customer service. People in store where very nice but that is expected when being a sale rep.

Lady at desk was very Rude. no respect what so ever. I not going there for furniture anymore

The sellsmen kept following through the store like we were going to steal furniture. Felt very uncomfortable. Fromvwhat we did see the quality the furniture didnt look or feel the same. Almost like Renter Center and others!

I received great advice from Brent and service from Sammie. The process to take advantage of the special no interest promotion was fast and seamless.

Great service provided by Des and Sammie the other night!! Store location super convenient and the Salesman Des is extremely knowledgeable and patient!!!

Just stopped in to browse, however the service provided by Des was outstanding! I decided to purchase my mattress and bedroom set from this location, Sammie made my check out process easy and seamless!! This store has great energy and patience!

We were very happy with our initial experience at Ashley's. The salesman, Marcus, was very helpful as was the manager. When we got home and examined our paperwork more closely, no one went over it with us at the store, we found almost everything was incorrect. We had to return the next day it get it all straightened out. We ended up spending somewhere between 6 and 7 hours at the store in total. Hopefully it will be worth it once our furniture arrives!

Great place to shop for furniture. My salesman was Frank. He allowed me to walk around and look at what was on display without bothering me. Once I had a chance to see what they had to offer, he was attentive and answered my questions. His manager Scott was more than happy to add support when I requested quick delivery by checking with regional management to see if he could find stock at any nearby warehouses. Between the two of them, they were able to get me everything I wanted. Cyndy is the office manager and she was great writing up the sale and finalizing the purchase. All in all it was a very positive encounter

Purchased beautiful 2 piece sectional from Bear store. Francisco Ruiz was my salesman and made the transaction go smoothly with no pressure. Cyndy expedited the paper work and also was very professional.

We love Ashley&'s. The service is great and we always seem to find what we want and more. The furniture holds up and maintains its beauty. We bought a couch at Ashley&'s and 2 other family members bought the same couch. I still love it. Just bought another today in the prettiest blue color. My husband was looking for a recliner and found just what he wanted.

my experience at ashley furniture was great. Andranae and Des were a big help in assisting me to find the best bedroom set.

Andranae & Des provided excelling service, they were kind and couldn’t wait to assist me in finding the best bedroom set that’s fit for a princess. If you are to ever stop in, make sure to ask for them.

Frank from Ashley Furniture in Bear, Delaware is my favorite furniture salesman. I am not saying this lightly, actually he is the only furniture sales I like and the only one that I have bought multiple furniture sets from. Frank is friendly, knowledgeable, and most important, honest! As long as Frank is working at Ashley Furniture I will continue to purchase more furniture from Ashley!

Frank from Ashley Furniture in Bear, Delaware is my favorite furniture salesman. I am not saying this lightly, actually he is the only furniture sales I like and the only one that I have bought multiple furniture sets from. Frank is friendly, knowledgeable, and most important, honest! As long as Frank is working at Ashley Furniture I will continue to purchase more furniture from Ashley!

Fabulous sales team, very polite, friendly and welcoming, The management team went above to make sure we were happy 😊 Would definitely purchase again’ Thanks so much,

I went to this location today salesman Marcus and Cyndy were very helpful. Moving from out of state and having great customer service as needed when I walked in. I couldn't of asked for more. Also great deals offered. . I'd recommend my fellow coworkers and friends to go here any day!

I had the pleasure EJ helping me threw my continual change of mind on furniture. He was very very patient while I took the time in making a decision. What a pleasure I will surely visit again for my next piece. Check out was also great with Miasha!! What a great experience at Ashley Furniture in Dover!

Very nice staff

Bought a couch and the process was quick and painless. They dropped the price below the online price for me. Friendly staff and very helpful. Thanks Marcus/Sammie!

Have been to both stores in Newark and Bear. If you are not buying something that day salesman can not be bothered and will go to another customer. Even though there was barely anyone in the store. The delivery takes almost a month to receive even though they will say different. Shop there at your own risk. Those 5 star reviews seem like there from the same bot.

I went to Ashley furniture to look at their bedroom sets and had a hard time deciding on what to get. Chris is awesome and was very helpful and patient with me. I'm very happy with what I got. Cyndy was very nice while checking out and going over the paperwork.

Great customer service and beautiful furniture (also had a really good memorial week sale)

It was a great experience Andranae and Sammie were very helpful. Andranae helped us with finding our furniture and we took quite a while. Sammie helped us pull up our information that somehow wouldn't pop up in the system but she found us and got the ball rolling. It was an overall great experience.

I always have a great experience when I visit the Ashley Furniture located in Bear. I had the pleasure of being helped by Lorri, Cyndy and Crystal and all three were amazing. Crystal had just been promoted to Store manager that same day I believe and I say it was well earned. Crystal made sure she helped me in every way to make sure I leave with the dining room set that I wanted. I will definitely be returning for my living room set. I also purchased my amazing mattress from this store in May 2017.

Stay away from there if you can. Way over priced for pressed wood furniture

Brent was very helpful and knowledgeable I also liked that he showed me the section for the furniture I was looking for gave me basic info and then allowed me space to look around on my own and after a few minutes checked in on me to see if I needed him for anything or more time to look around on my own. I hate it when sales people don’t let you breathe and Brent provides a great balance for me.

Cyndy was fantastic. She was knowledgeable and very helpful. She was also patient with us while we changed our minds a few times on chairs! The whole experience was easy and fun! We will make all of our furniture purchases from here from now on! Thank you so much!

Good selection of sofas; great people; they know the products that they carry and are very fair when comparing their products to others. Most of all, a friendly knowledgeable staff. George B.

Had great experience with Brent. He was friendly, informative, and questioned size of our room to make sure furniture would fit appropriately. Ended up ordering the door buster special sofa, along with a chair and ottoman. Brent offered a better price for chair and ottoman, since sofa was a lower price. Store manager was nice, but lady at desk was a little unfriendly at first. Lady calling to set up delivery was super nice. Furniture delivered when promised, no problems. Love the color of the furniture. Material seems to be good, hopefully will hold up well.

As soon as you walk into the store everyone there is ready to help you. I had an excellent time shopping for furniture with expert help from Brent Cromer at store.

I was a little skeptical returning to Ashley after having a less than pleasant experience in the past, but Brent definitely changed my mind and experience. As I was leaving, I thanked him, laughed at the fact that I walked in so sure about what I did and did not want, Brent showed me ways that these items would work for me and I was happy to oblige. Cyndy was also excellent in finalizing my transaction and explaining all terms, etc. . I returned to the store a few days later to make an additional purchase in which Brent went above and beyond to assist. Aaron assisted in the paperwork at the end and as before, everyone was personable and the experience terrific.

After months of full bedroom set shopping and other furniture outlets and stores I was about to give up and call it a day when I decided to give this store a look and boy was I happily surprised to see that they had exactly what both my husband and I wanted and needed! Not only was Brent the salesman very courteous, straightforward with answers to my questions but very helpful in assisting in offering us the best price for the beautiful porter bedroom set we purchased! Thank you Ashley HomeStore for this!!

I had a great experience at the Ashley HomeStore in Bear,DE. Staff members Brent and Cyndy were very friendly and helpful while I shopped for furniture. I can definitely see myself purchasing more furniture from this location in the future!

Had a great "low pressure" shopping experience and I found the furniture I was looking for. In fact, Ashley's prices (and low pressure) makes me never want to shop at Raymour and Flanigan again. I am a little surprised that the online pricing seems slightly better than what I paid in the store. However, sitting on the various options made going to the store an invaluable part of this purchase. I will go back. . . . . thanks Des and Aaron!

Andranae and Cyndy were so much help to me! Very friendly and helpful with every aspect of the sale of my beautiful bedroom suite!

Despite all of the negative reviews, I will have to say my experience at the bear location was awesome. Everyone was polite and Andranae make our shopping experience very easy! And when trying to fit our budget Crystal also was a great help. Crystal is the reason we revisited the store more than once. They where both beyond accommodating.

Just great all I have to say about Crystal she help me a lot the day

Chris was very helpful and helped me decided on buying my new sofa and table for my new apartment.

Tonight my husband and myself went into Ashley furniture in Bear Delaware. . We both had in mind to purchase an new sectional. . We bought Jayceon sectional due to their friendly and caring staff members Chris and Andranae. Thanx to both these two people I very much happy with my new sectional purchase. .

This store has the worst customer service. I was told one thing it ended up being another the manager John is just rude and unprofessional he got very ignorant and talked down to me I usually don’t do the corporate complaining thing but he has definitely earned a phone call they need better sales training and customer service training now could he as a manager be a role model to his employees of he can’t even talk to a customer right .. I WOULD never consider doing new business with this store again not to mention it has been almost a month since I ordered and I still have no delivery date for my furniture. Never AGAIN

My husband and I spent the last month feeling pressured and crowded by staff at various furniture stores. Going to Ashley Furniture was the best decision we could have made. On arrival we met Marcus who was friendly and personable, but not overbearing as we had experienced in other places. He explained the layout and pricing of the store. He allowed us to look and discuss the couches privately, but made himself available to answer all of our questions and checked on us periodically. When we made our decision we were greeted by Cyndy who ensured everything with our order was correct and that delivery would run smoothly. She was an absolute sweetheart and made the buying process fun again. I had been so stressed after our previous experiences, but the staff reminded us how exciting buying furniture for our first house is supposed to be. We will definitely continue to furnish our home by stopping in at Ashley to see their large collections and their awesome staff.

DO NOT BUY ANYTHING AT THIS STORE! I bought a bedroom set in January and the finish is bubbling and lifting off of my dresser. The store sent me to the service department who told me it was cosmetic and they could not do anything about it unless it was 72 hours after purchase. I called the store back and they blew me off. The finish keeps bubbling down the top of the dresser and they said it's NOT a defect. Very disappointing. Don't waste your time or hard earned dollars going there. I would give it a negative 0 star if I could, but I had to choose 1!

They were very nice people really helpful makes everything so much easier.

Des/Darryll; very helpful and realistic with their sales. Smooth checkout and understanding of delivery and other information. Very clean and organized store!

Sammie was very helpful with our purchase and made sure it was loaded safely in our truck. I would recommend that everyone stop by for the 50 precent off sale this weekend

I went to Ashley last week and purchased furniture. They have very good deals and options for furniture. Manager was very helpful and provided great customer service. Would go back to purchase again.

Thursday 3/21/19 had gone to the Bear location for Ashley home store. I had purchased my dining room set there more than 2 years ago. Did still have my paperwork. Des and Cyndy were so helpful and friendly in helping me to reorder a chair that I had damaged. Even though I could not order just one had to order 2 chairs I was given a good price. Both were were very helpful in completing the process, was able to show me a picture so I knew I was getting the correct chair. I was so afraid that after 2 years it may not be available. The process was quick and painless and I was happy that It was still available. Thank you girls for great service. I will be back when I need new furniture.

Good deals and great customer service. Very happy with my furniture purchase...would go back for more purchase.

Update: The furniture arrived earlier than I expected. It was beautiful. It was worth the wait. I have no issues with the service, delivery, or the furniture.

I love Ashley furniture this is my second time purchasing furniture from the Bear, Delaware store. The prices are reasonable and the furniture is really nice. The sale specialist both times I have gone have been really nice. I just purchased my beds room set and my sale specialist was Heather who helped me make the right purchase and also answered any questions I had along the way. Thank you again Heather and Darryl who did my transaction and explained my coverage and went through the numbers with me to explain what was what. I definitely highly recommend this store to anyone out there who is looking for furniture!! It's the BEST!!

I was assisted by Daryl and Crystal and they were great. Excellent customer service.

I needed new furniture because my furniture was old and out dated. I was helped by Crystal and Daryl when I went to the bear Delaware location to buy furniture. I knew exactly what I wanted along with what color scheme I desired. Crystal was great when it came down to showing me the different selections on the computer screen. She even help me pick a lovely dinning room set. Everything I picked was exactly like I imagined it in my head. Daryl walk me through the paperwork and did it with so much ease. I'm definitely purchasing from Ashley Furniture again.

I've ordered from here about 5 years go and loved everything about the experience. This time I had a hard time, only because I came in for one item but I fell in love with something else and ended up with 3 items in total. I was able to get the custom shape that I needed for my sectional and Checkout went well and Des was helpful. One week passed and I called the store to ask when I should be expecting a delivery. The normal delivery window was 2-6 weeks. Cyndy said it wasn't in (wharehouse) right now and to call back in a week. I called back and it still wasn't in stock. She assured me that she would keep an eye on the order and will let me know immediately when the order was in. A week after (3 weeks later) Cyndy, called and said my order was in and ready for delivery. I was ecstatic. She was sweet and helpful. So now I'm just waiting for delivery. I'll update after my furniture arrives.

Marked up prices.

I am so disappointed in the service at the Bear location. As a long time customer through many generations with Ashley&'s this store by far made me sick to my stomach to walk in or even drive by it. It all started when I got married to man of my dreams and moved to Delaware because of my husband&'s new job. Little did I know that the stuff was nothing like the service I and my family was used it. As a wedding gift my parents bought an bedroom set and table to eat at and a small coffee table and a set of love seats. The sells person was so helpful and kind and sold us the insurance on ever single item. He told us that the company would replace it or try to fix it without any questions. THIS WAS LIE. The bedroom came in 8 weeks and then a week later it broke they turned around and keep us waiting for almost a year to fix it. Then the loveseat started tearing we called they said we can&'t do anything for us. Waste of money my poor father has to pay because of lies the sells men told us.

Had nice experience . . . store was clean with a lot of selections. Sales staff (Crystal) was social without being overbearing and once questions were asked she promptly answered and worked a very good deal--she was willing to price match and attempted to get every possible discount. I was quite pleased with my selection and the availability. Previously purchased a sectional about a year ago from a different Ashley store and had to wait nearly a month before delivery - this time only 4 days Associate (Sammie) completed transaction in a short, friendly and quick way.

Ordered a new sectional and everything was great! I had a selection of options to choose from and Darryl was on point with everything! He made the buying process flow smoothly and let me know if delivery and timing for everything! of you want new furniture go down to Ashley & ask for Darryl!!

I was in the market for some new living room furniture. As a mother of three, I needed something comfortable, durable, and within my budget. The sales associate, Brent, made sure I got exactly what I wanted and helped to get it within my budget. The financing consultant, Cyndy, was very courteous and got me approved within minutes. There was another associate, Darryl, who went above and beyond by volunteering to watch over my children while I finished with the paperwork and financing. I had a pleasant experience and would recommend Ashley Furniture for anyone&'s next furniture purchase.

The staff met me at the door and offered assistance with anything I needed. They were knowledgeable and friendly. They even verified the online price and matched it. I would recommend anyone to buy here. They are extremely helpful and stayed with me through my shopping experience to make sure I was satisfied and got everything I wanted up to and including insurance. Thank you Des and Darryl for going above and beyond!

I went to get a chest of drawers to match a bed that my granddaughter has. Marcus and Sammie were both very helpful. Will go again if I need any other furniture.

My father and I stopped in the store to purchase some furniture for my apartment. We were really impressed by the prices and found a lot of stuff we really liked. The associates were all really nice too - we were assisted by Heather and Cyndy. We will definitely be looking here again if we need more furniture in the future!

I won&'t waste much time on this review. Stopped in about 6 years ago. Manager was a total ass in under 2 minutes flat. I pity the people that work for her Have not set foot back in the store since.

Nice atmosphere, great help from the staff ****

Ashley Furniture in Bear, DE is one of the best furniture stores i've been to. Usually furniture stores are such a grueling annoying place to go because you constantly get bugged by the salesmen and pressured into buying something you didnt even want in the first place. My first purchase from Ashley furniture was nearly 4 years ago, and i must've gone back and forth at least 3 times before buying my furniture, in which the saleman helped me furnish my entire living room with things i absolutely love and adore now. So i knew exactly where I had to go when my coffee table got destroyed and i needed a new one. Not only is Ashley furniture a warm friendly environment to be in, the quality of the furniture is amazing and the prices are even better. There is (almost always) a sale going on and there are such great financing offers that the salesmen will do all they can to accommodate your situation. They have great warranties too. My salesman, Marcus, not only searched for my previous coffee table to see if it could be replaced (which unfortunately my table was discontinued so i bought a complete different one), he also matched the online price for me and tried hard to get me out of a shipping fee, which couldnt be avoided. Not only that, when it came time to pay for it, I was not prepared to put a small deposit down (which is usually required) so the manager John helped accommodate my situation. Like i said, the staff at this store (i wish i could remember everyones names to give them personal shoutouts) is just so amazingly friendly and understanding and always helpful. Its probably one of the only furniture stores i will ever shop at. Theres something here for every style and taste!

Recently came into Ashley looking for a bedroom set. I called over the phone first and spoke with Darryl. He was very helpful, funny and kind to us even when we arrived at the store and immediately got us to the right person.

My mother and I were in Ashley Sunday late afternoon looking for a recliner. We were helped by Vivian. She was very nice and helpful. I just didn't see any recliners I was crazy about that were in my price range. My mom ended up buying two decorative pictures that she really likes. Mike A.

I had a great experience at this store while shopping for Furniture. Staff was very fun. Our sales man Marcus was very helpful and made sure to get us a wonderful deal for exactly what I wanted. I would definitely shop here.

Thanks Crystal for your professionalism. My husband and I were greeted with a smile and escorted through the entire showroom until we decided exactly what piece of furniture we wanted. May I add at a great Presidents Day price. Hats off to Crystal and Cyndey for taking great care of us. David and Michele Miller

Good experience overall, sales lady Andranae and finance employee Cyndy were awesome to work with. I hope the quality of the furniture is as good as the staff in n store.

Crystal was very accommodating and worked with me to ensure that I got exactly what I wanted. Sammie did a great job at check out and made sure I understood everything before finalizing my purchase. They both were patient and very helpful. Lisa M. G.

They provided me excellent customer service. The salesman who was assigned to me assisted me by walking me through all they had and providing me with their prices and also, providing me with all the discount information possible so I could make a decision.

Crystal and Sammie were awesome! They helped me locate a couch in a very obscure color and helped arrange pickup the same day. Would've been a very tedious and exhausting process as four other furtniture stores were either unable to assist or had no idea what I was talking about. Crystal verified the color and model I wanted throughout the process to ensure accurate ordering. Sammie contacted the distrubtion center and ensured that same day pickup was obtainable. Shame to read some of these other reviews but my experience was nothing but pleasant. Hopefully marks a positive change because I'll certainly be a repeat customer!

I told them what I was looking for and Markus the salesman was most helpful. No pressure to buy a higher priced item. Everyone was friendly and helpful. Will recommend to anyone looking for fine furniture with reasonable prices.

I visited the Ashley Home Store in Bear, De I was greeted by Andranae. She was very nice and courteous and very helpful, and prior to checking out Cyndy was also very courteous as well, and I can't forget about the manager John OMG!!!! Extremely awesome, I would definitely recommend my friends and family

I visited the Ashely Home Store for the first time earlier this week ,after a friend of mine recommended them. When I first walked in I was greeted by Andranae. She was very nice and was ready to answer any questions I had. She was very knowledgeable about where everything in the store was located and even gave my 2 year old daughter who was with me a lollipop. I told her what I was interested and she was eager and happy to help me with my purchase. Once I decided on my purchase I was directed to the front desk to Sammie who helped me through my transaction process. She was also very helpful and willing to answer any questions I had regarding the delivery process. She was also very pleasant and sweet to my daughter. I would definitely purchase from Ashley home store again and recommend them after the great experience I had there.

I had great service above and beyond by 3 great people And range,Des and Cyndy. They answered all my questions etc. . .

Crystal and Cyndy were extremely helpful with my purchase and also with the financing within my budget! I'll keep coming back to this store because of the deals and costumer service!!!

Crystal couldn't have been any nicer or more attentive. We were able to purchase exactly what we wanted with her help! Our check-out process was quick and efficient as well. The furniture was in the warehouse so we got our delivery quickly. Delivery was clean and quick and timely. I will shop there again and tell my friends!

E’Mia at the Ashley furniture on concord pike helped find me and my girlfriend great stuff for low prices. She really helped in deciding on what look to go with

J & B as I call them were awesome at 8PM after working a 9 hour day. Very Attentive and helpful as we wrapped up our purchased at 8:55PM.Thanks again. J & B

J & B as I call them were awesome at 8PM after working a 9 hour day. Very Attentive and helpful as we wrapped up our purchased at 8:55PM.Thanks again. J & B

The reps and general manager were very accommodating and helpful. I’ll definitely be back!!

Crystal and Cyndy were both were friendly and efficient in assisting my husband and I in buying a great new accent chair for our living room!

Crystal and Cyndy were both very friendly and efficient in assisting my husband and I in buying a new chair for our living room!

Very pleasant manager and sales associate. They were very attentive to my needs. We have always gotten our furniture from the Bear/Newark store. Thank you Crystal and Cyndy for a great shopping experienceperience.

I really appreciated Crystal's great help last Sunday! She was so patient and warm hearted to show us different color, quality, price of all beds we wanted to see. She is very honest and showed us the difference to buy between online and in store. In fact we got very good deal before the New Year, and bought 2 beds instead our planned one bed, and more related furnitures (so we do not need to shop elsewhere). Thanks again for Crystal's help, also thanks to Cyndy's great serve.

Crystal was great, she was very personable and got us the best deal. She kept the conversation going throughout the whole process. Cyndi was quick and efficient and super friendly. We had a great experience at this location!