Ashley Store Bear, DE (Golden Ring)
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Bear, DE represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Bear, DE is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Josh was a great help. We found our furniture at a great price.
Josh was a great help!
Josh was amazing!! Thank you so much for all of your help!! ;)
Joshua was very attentive and helpful during our visit today. He answered all of our questions and we were able to find the perfect couch for our new house.
Josh was a great help with finding our perfect couch!
We had a great experience at this site. The emoloyee thoroughly helped us and we were able to purchase our items immediately.
They were very kind and they had a table with candy for young children. My little sister was very happy
Josh was a great help and patient with us!
Josh was super helpful finding us a new recliner.
Amazing working with Joshua Brennen to find a dinning room set that was exactly what I was looking for. Highly recommend! Thank you Joshua!
Ashley Associates were very helpful and knowledgeable. Were able set us up with affordable financing.
Brilliant . Joshua Brenneman was brilliant
The salesman that helped me purchased the Clock went out of his way to make sure I was able to receive it before the initial day he gave, so I'm please. it'll be here real soon, thank you. For all your service . And keep up the good work
Great and courteous service, can not wait for delivery to actually see the sectional
5 star experience. Eddie and the others were extremely helpful and accommodating working with our requirements. Delivery was also expedited.
Very professional and very helpful
Pavielle was amazing with helping me find furniture within my budget. She was professional and friendly
PaviElle the best
Beautiful and very professional and courteous customer service from Bralem! It was great experience! 100% will be recommending to family and friends!!!
Bralen and Joshua were so helpful and guided us to a perfect set for our family room! Can’t recommend Ashley Furniture in Bear enough!!
Ms.Pavielle is extremely awesome, kind and warming to approach answer ya questions sincerely. Great customer skills. Thank you.
Pavi was a great resource of information
Joshua was helpful and answered all our questions. We purchased a bed set. Thanks, Ashley furniture.
Great customer service!!!! Thanks Joshua.
Pavi Elle was very helpful, professional, and friendly. Would definitely work with her again.
PaviElle was amazing. She ACTUALLY listened to what we wanted and wasn’t pushy, quick to help!
Josh and Chase were fantastic. They are very friendly and helpful. Thank you
PaviElle, was very Knowledgeable, Kind and VERY Patient in our mattress selection. Her Customer service is 5 star plus. Stop by and ask for her. You won’t regret it!!!!
My wife and I had a wonderful shopping experience. Bradley was very patient and helpful.
Joshua was very pleasant and easy to work also Chase was also very kind and pleasant
Stopped at Ashley Furniture last weekend. We were greeted by Josh, salesman and Sherry, store manager. They gave us plenty of time to look around before approaching. We had lots of questions as we were unsure of exactly what we wanted, both were knowledgeable and extremely helpful. Thank you Josh and Sherry for helping us and especially Josh for a great shopping experience!!
PaviElle was excellent 👌🏽 very helpful!!! Helped with picking out a few pieces and walked through financial part. Everything was super easy. I really appreciate her. Thank you so much !! ❣️
Pavielle was a amazing helper, patient and reasonable.
Joshua was really helpful! We got a nice couch.
Pavi'Elle was amazing thank you for your help!
Bradley, was a great communicator, throurough and patient. When viewing different peices I was never rushed.
Polite and very helpful! Great experience .
Josh
Joshua rt 40
Thanks Josh!
Justin was very informative and helpful through the process of us picking out furniture!!! Thank you!!!
The welcome and the show around by Joshua Brenneman was fantastic he was sure my Daughter knew the details of things we were pointing out, Love his Energy
PaviElle was awesome, nice and friendly, great service
Pavielle was great.
Had a wonderful experience with Pavielle! She helped us find the perfect living room set. I would recommend to everyone!!
Pavielle was the most fantastic great customer service she really acomadate us on what we really wanted .. I appreciated all her help !!
Awesome and fast service with Joshua
Joshua, was very helpful with helping me find a California King Bed.
Joshua was excellent and he sold me exactly what I needed. He was very patient and very knowledgeable of the furniture in the store. I will shop again with Joshua!!
Pavi was wonderful and answered all our questions! She was inviting and very knowledgeable with everything in th store. Will be back in the future
Great service from Joshua B.
Samir was Very nice Welcome back soon
Pavelle was such a great help. Kind and gave us room to think through our purchase.
Josh was an excellent example of a good sales associate; he was helpful knowledgeable!
Joshua was very pleasant and welcoming which makes spending money easy. Barlen the manager was very professional and has excellent timing during the sale process. Ty at the front desk has great energy—great team!
We came in today to find a sectional sofa. Josh was very helpful in helping us find the exact one that would fit in the space we have to work with.
Pavielle was great she helped me tremendously with getting my bed frame
Pavielle was delightful and our experience was fantastic. We will definitely be back.
We been coming here for multiple house items. We’ve always had a great experience. Today we did a big upgrade and the lovely PaviElle helped us thru this process very smooth, quick, and she was very knowledgeable.
Excellent service! Dean helped me find my new bedroom set which is beautiful. Awesome guy and very helpful
Excellent customer service! They were very helpful with the entire process. I can't wait to receive our new 3 piece set! Joshua and the manager went above and beyond
Got our first sofa and had excellent customer service. They were honest and friendly. The process was great. Thanks to the team of people who helped us, Pavi’elle, Braden, and Ty.
PaviElle has been great. Very helpful and accomodating.
Good service and good people there I recommend it very good customer service.. Eddie and Mgr. Bralen were fantastic
Josh was very helpful. And knew what he was talking about. Excellent job and thank you for the great service!!
It was awesome shopping at this location. Joshua made it very easy... We came back to shop again because of this sales person. He's diligent, respectful, patient and was very careful and attentive. Will invite family to come shop at the Bear DE Location... .
Pavielle was amazing and helped us find the perfect match for us!! She made sure we got exactly what we wanted and got us the best deal!
We had a very lovely experience. Joshua is a great guy, very helpful, patient, and explained everything in great detail. Thanks for all the help!
(Translated by Google) PaviElle - great service! (Original) PaviElle - super service!
Josh was outstanding. Thank you.
PaviElle’s service was second to none! I will be getting all of my furniture from her and the store in Bear!
Joshua
PaviElle did a great job for us. Thanks.
Joshua was great, he helped us a lot while also giving us space to look around.
Joshua was very helpful and non-intrusive making for a comfortable and pressure-free experience for picking furniture!
Awesome deals and great service
PaviElle was very helpful and patient with me and my wife , great personality , and I would recommend her services to any customers.
Pavielle was extremely helpful and the service was great! Looking forward to receiving my new furniture.
Pavi was friendly and helpful. Store was amazing.
Great experience and service. Thank you Josh for all your help.
Joshua was very patient and willing to check pricing for multiple bedroom sets in multiple colors.
PaviElle was wonderful!
Joshua was amazing so helpful and willing to go the extra mile to help us!
PaviElle was awesome
Josh was awesome very nice, very polite ask for Josh
Pavi’Elle was great! She’s the best! Come see her for all your Ashley needs!
Josh Brenneman and Bralen helped us to find right furniture for our home . Thank you
Great experience. Eddie was our sales consultant and he was extremely helpful from beginning to end. Look forward to working with him in the near future.
Josh is the goat!
Josh was so much help! Can’t wait to get our new couches!
I had a great experience and excellent service from my sales person Ed.
Very pleasant experience!
PaviElle was amazing and very helpful with our purchase!
Joshua was Very helpful.
Eddie was very knowledgeable, courteous and patient with all my concerns
I have visited many furniture stores over the past few days and Belinda and John were fantastic and hassle-free! Would definitely go back!
Pav’ielle was super friendly and very inviting. Will shop there again!
Joshua was excellent!!
Small location, great customer service! Best Ashley location we've been to.
PaviElle Her service was wonderful.
PaviElle
PaviElle Gordan was good to us
Eddie
PaviElle was very helpful with purchasing our sofa for our new home! Very kind and informative definitely coming back here for the rest of our furniture
Josh was a great help.
We weren’t going to buy the couch until Josh sold us on it.
I really want this dinette set and I had recently went in and Ashley store and was told that they were having a sale last Saturday. I went in last Saturday to pick up the set which was only 499. The person that waited on me lied and said it was 799 and said he was giving me a bigger discount the normal but I ended up Price for Dinette set I really wanted to sit so it really didn’t matter, but I’ll never shop at Ashley’s again, for cheating out of my 30% disccount
Pavi’Elle took care of us . She was very friendly, welcoming and informative person.
Sianni was amazing. Purchased a dining set at a great price and she was so helpful. Hands down, best place to purchase great quality furniture at an amazing prices.
Great service at the Ashley Furniture store in Bear, DE. The salesperson, Eddie, was very patient and understanding and worked with us to get a great sofa within our price range.
Belinda, amazing service. Quick and helpful
Eddie was very patient with us when looking for our perfect couch. My wife kept changing mind about the layout and he even brought us a pen and paper to sketch it out and get everything in order. We went and asked for the item we wanted and had seen online and he made sure we got the best deal. The only downside was him and his manager processed my whole order and still did not tell me what time it will be delivered. They assured me it shouldn’t take a significant amount of time and will be in contact. Otherwise a good experience.
Friendy courteos team to work with. We changed our minds several times and they just rolled with us.
PaviElle was the best! Loved her energy and service!
Eddie was great, Furniture is nice the one couch I ended up paying more instore then it was listed online other then that everything was great
Pavielle was fantastic! Great customer service ! Answered all my questions!!
Hakeem was an excellent salesman
Excellent service by Hakeem
Alexia was super patient and helpful!
Hakeem was very efficient, personable, and accommodating!
Hakeem was very nice and helpful ! Great customer service!
Be careful when applying for SNAP, if you decide you want to pay with cash instead of going through with SNAP they will use your signature and bill you with small charges without telling you. This is what happened to me. I was paying with cash but noticed they also went through with the payment option of SNAP without me knowing. They scammed me and I can’t get my money back. After six months i finally noticed the payments going through on my debit card still to this day after i payed off my furniture with cash. Terrible company. Please be careful when going to this place. I would not recommend
Pavi’Elle Was very helpful and informative. She took her time to ensure all my questions was answered. She provided exceptional customer service.
Pavi’Elle was very friendly and helpful in assisting us with purchasing a new couch and loveseat. Thanks!
Pavi’Elle was absolutely amazing! she made our time furniture shopping fun. would highly recommend requesting her.
Pavi’Elle was very helpful and answered our questions professionally. The rest of the management and staff were also great
Eddie Gonzalez was very helpful.
The salesman. Hakeem. Is a Great salesman He's very helpful wit a great attitude!!
Great! They were very helpful coming right into the store. They made sure to help me find something that I liked and was affordable!
Hakeem was an amazing associate and works great with us.
Hakeem was so helpful with helping us find the right sofa for our family. The staff were extremely nice, Nasif the manager was so helpful as well with getting our furniture delivered and financed as well as getting the protection plan for our new sofa and ottoman. Overall a great and pleasant experience. We will definitely be back for additional items. Thank you
Corrine was excellent to work with. She went above and beyond to make our experience with Ashley furniture a very smooth and stress free process. Thanks Corrine!
PaviElla was great! Go see her for your furniture needs
I went there today with my dad, the store has so many choices and the customer service is amazing, the people are so friendly especially PaviElle, she helped us so much and is such a kind soul.
PaviElle was amazing and got me and my fiancée exactly what we needed. Definitely recommend and will be coming back. Thank you
Very pleasant experience with Alexia. Found a dining room that was perfect for our needs. Certainly recommend Alexia and Ashley Furniture in route 40
Eddie and Belinda were amazing and did an excellent job with my purchase today!
I had the best shopping experience at this store. Not only was the staff professional and knowledgeable, they were friendly and kind. Hakeem Bell was an exceptional Sales Associate with his quiet personality and ensured I was satisfied with everything I purchased. Sianni was very calm and patient when an issue occurred processing my order. Great experience!
Pavi'Elle was very helpful, personable and knowledgeable. I enjoyed working with her.
PAVELLE
PaviElle was excellent and very professional. She explained and helped me with my purchase.
PaviElle was a great help in offering options and solutions to our needs with bedroom furniture. She was pleasant and professional all in one!
Pavi’Elle was amazing, great service, very kind and informative!
PaviElle was wonderful and helped my wife and I pick out some amazing furniture for our son! Go see her when you need your furniture!
Pavielle was a wonderful person. She helped myself and my partner find the perfect dinning table set for us. She made the process quick and we was able to get our dinning set ordered and us out the door in less than 30 minutes. She was wonderful.
Super friendly and super helpful!! Alexia was awesome!!!!
Pavi Elle was great, ask for her before coming into the store. She helped me set up my new apartment!
PaviElle excellent customer service!!!!
Excellent customer service! PaviElle is excellent.
PaviElle she was amazing and super kind, She’ll help you with anything you are looking for!
My wife and I walked into Ashley Bear window shopping for mattresses. It is hard to believe she's only been with them only a few weeks. PaviElle was patient, energetic and knowledgeable. She made our experience great.
PaviElle
PaviElle - was very helpful and extremely professional in trying to get me the best deal ever... high Five to her
Pavielle was so great! She helped us find all of our furniture for our new home!
Pavielle was amazing and very welcoming.
Alexia Booth was a huge help! She helped me find exactly what I was looking for, couldn’t be happier with her service!
👎
Pavielle provided exceptional assistance to my mother and me. She went above and beyond to help us find the perfect mattress for my mother.
PaviElle thank you for time. Great help
Had a great experience, Alexia, was able to jump right in to assist me with my purchase when another employee became busy. I would encourage the store to work on greeting people as they walk through the door. I was inside the store for approximately 10 minutes before I decided to go find someone to assist me. Otherwise all the staff were very pleasant.
Outstanding. Jacqueline made my purchase easy. She is very knowledgeable about tge products in the store.
Susan and team have been really helpful with all our questions!
My husband and I recently had the pleasure of working with Lexi while purchasing a couch, and I couldn't be happier with the experience. Lexi was incredibly knowledgeable, patient, and attentive to our needs. She guided us through various options, ensuring we found the perfect match for our home. Her professionalism and friendly demeanor made the process smooth and enjoyable. Highly recommend Lexi for anyone looking for excellent service!
Alexia helped us find the perfect couch for our little home. She showed us several different options throughout the showroom and offered solutions to fit our needs. Absolutely no pressure like you might experience at other stores. All around great experience :) we will be back for more furniture in the future! 10/10 service and great prices!
Alexia was hands down the best sales associate I’ve ever worked with. 10/10 service/attitude/personality!
Love the couch we're getting! James was extremely helpful in assisting us through the process. It was quick and easy, kudos to you sir!
James was great!
Helpful informative friendly
Great service with James. Very helpful and knowledgeable.
I really enjoy coming here. James is a WORLD CLASS salesman who made the daunting task of sofa buying more pleasant and very easy. He made me feel comfortable and welcome. I'll be back for more
James was excellent!!!! He made our experience a great one. Thanks James :-)
James and Ty were great to work with. James was very knowledgeable on the piece of furniture we purchased and Ty was so friendly and helpful at check out! I will definitely return to buy my future and mattress.
James was excellent and very friendly also patient.
Alexia is a very helpful sales representative
Great service and fair price.
Warning: GO ELSEWHERE. Like everyone has said, James is awesome to work with, he’s helped a little here and there. I had one other guy who I placed the order with, Nasif. He was also very nice. But the other lady manager treated me like I was a child, just because I got frustrated when nothings been figured out after so long. Very rude. I’ve been waiting to post my review, as I’ve been waiting to be able to get my order. I bought a few pieces of furniture a few years ago, and bought the GBS protection plan to go with it. They gave us a credit instead of replacing the couch cushions, because they no longer made the couch cushions. Fast forward 2 months since placing my order using the credits, having paid the taxes and delivery, and I still have heard nothing from them. They have given me the runaround every single time I call. They blame it on GBS, saying they haven’t received funds even though they did. Now they say they are waiting on corporate to okay the credit/order. I’ve already paid my portion, but they won’t give me my furniture. Buyer beware, if you get a protection plan- they DO NOT want to honor it!! They have absolutely lost a customer, and I will make sure to tell anyone who’s looking for furniture to look elsewhere.
Brandi assisted me with my purchase. Thank you for my purchase
Lexi was a great salesperson! She walked us through the order process and explained everything in detail. She even gave us her personal number. my family and I are happy with the service and the purchase.
Alexis was extremely helpful.
Great customer service!
Alexia was very helpful in our process of buying our couch. She was kind and understanding of our financial situation and tried her best to accommodate what we needed after we were given incorrect information about a sale. She was able to figure out a way to help us get the the furniture and stay close to our budget.
James did a wonderful job today!
James provided excellent customer service, and was very knowledgeable.
James was great and Nasif was amazing! Miss Belinda was so patient and kind I will be back for more!
James was extremely helpful and polite. He provided a tape measure for us to use. It was a pleasure to do business with him as well as the receptionist.
Great services! The two staff that helped us were friendly and answered all of our questions and helped us picked the perfect couch sectional for our home.
James was a very knowledgable young man, pleasant. Miss Green was quite professional as well.
James did a wonderful job showing us the many beautiful options for sleeper sofias at the Bear location. He is very personable, friendly and knowledgeable...I highly recommend him if your in the market for new furniture.
Great selection and very friendly. Didn’t hassle us, but checked on us periodically which was nice.
The staff here at the Bear, DE location were fantastic. I actually had a good time spending all of my money here, which was a first lol Quasia "Q" was a great saleswoman! I recommend this location to if you are looking for a fun and informative home decorating experience.
We just got a new couch here, and got a great price. James took care of us and he was personable and fantastic. Thank you so much!
Q was very helpful & pleasant.
James was a great help with us picking the right table we needed.
Bought Realyn king bedroom last month. The drawer that goes under the footboard is defective and doesn’t slide in properly. The guys who assembled it told me to call Ashley customer service. I called them and they sent me an email that I need to reply to with pictures. I did. And never heard from them again. I keep calling customer service over and over again and no one picks up. The store in Bear Delaware ( where I bought the bedroom) also not picking up. Maybe their lines are down. But it’s been couple of weeks, how come a big store like Ashely has their lines down for weeks!! Never again buying from Ashley. Very disappointed.
Worked with James several times now. Very personable and friendly always providing great service if you go to Ashley’s ask for him
James was amazing! His customer service was outstanding! He needs a raise how much he does
Q was excellent and very helpful. We were able to get in and out quickly with the mattress that we picked.
Polite and knowledgeable experience with James! Purchased a new couch set.
Went today to find a dresser. Frank our salesman was amazing. Helped us when needed. Will go back.
James was most helpful and so pleasant. Helped us pick the perfect recliner. Belinda was also very efficient and friendly and pleasant. Will be back for more furniture for our new home.
Yesterday I went to this Ashley's location because I was recommended this store. When I walked in I walked around the showroom and was not greeted or asked if I needed assistance by any member of staff. Sales staff were sitting on the couch on their phones, one girl looked up at me, and acted as if I wasn't there. They also were eating in the showroom just staring at me. Even if you are not available to help, you should at least find someone else to help out. I ended up leaving and never had any interaction with any member of staff...It wasn't even that busy. This store just lost out on a sale, I was ready to buy but now I will go elsewhere. 0 stars!
James was great !!! Thank you
Joy was a pleasure to work with. Thank you for helping me find the "perfect livingroom for my home.
Great store, easy sale, great experience
James was more than helpful while my partner & I shopped for a new bedroom set! He listened to our concerns, educated us on the different mattress types, and was very transparent on pricing and our estimated delivery date. Thanks to him we decided to get everything from Ashley instead of having to shop at a different furniture store. Thank you so much again, James. We’ll definitely be back!
James was very helpful, good dude overall
We had an amazing experience! Joy helped us out tremendously when looking for a new sectional. She knew her information and was ontop of everything. Will definitely come back in the future.
Quasia customer service was excellent! She was very kind and helpful will come again ! 🙂
James was awesome!!!!
James is amazing!
Great sales experience
James and all the staff were so very helpful and attentive....thank you Nasif for having my best interest at check out as well
James was excellent! He was informative, attentive, and helped us figure out good pricing for the items we wanted. Highly recommend.
Joy was absolutely amazing very knowledgeable and so friendly
I had bought a leather couch sofa from Ashley and it had wear and tear after an year. We paid 150$ for the parts and service and a part was missing when technician arrived from Ashley side and said he will put an order for the missing part. The missing part arrived after a while and when contacted back, Ashley store is asking us to pay 150 more to fix the couch that we have already paid the service fee for. Please save the hassle and don't buy any stuff from there as you will go through the pain after an year again!!
I had the pleasure of working with James at Arshley Furniture, and I couldn't be happier with my experience. I highly recommend see James at Arshley Furniture in Bear DE for exceptional service and an unforgettable shopping experience!
James was very professional and not pushy at all. Gave us a deal we were looking for
Frank was a great salesman
We met Frank and Balinda at your store. They were very friendly and helpful. We purchased a living room suit, the love seat, sofa, wedge, and coffee table. Frank was extremely knowledgeable about the furniture.
Frank was very knowledgeable as well as very pleasant to work with. He helped with all of our questions. We will definitely come back when we need new mattresses. Belinda was so helpful and pleasant when we took care of our financing and checkout. Loved working with them. Laurie Rideout.
Joy was a pleasure to work with. She was extremely helpful as well as all staff members!! Thank you!!
James, Joy, and Brandi did a hell of a job.
Thanks for all the help James and Suzanne!
James Hollis and Brandy did an amazing job today got me in and got me in and out efficiently.
James was very helpful and professional and knowledgeable. Great customer service
James and Miss Belinda very friendly and helpful!!!
James and the whole time were extremely helpful! Great experience will be back!
Birds R Us!
James He is a good seller, I recommend him. Friendly and attentive.
James was awesome he got me what I wanted, at a great price and in a great time!
Don't buy the extra warranty they will find a excuses to don't do the repair. They don't even want to check it out. Cheap couch break down 9 months old
Walked in and was met with wonderful customer service by James, as well as discounts galore. Great place to visit that exemplifies why brick & mortars still prosper
James Hollis at Ashley Furniture on Pulaski highway Delaware was very helpful he really went out of his way to help me out.. I really appreciate his business.
James was very helpful to me and my sister.
James listened attentively to my needs and directed me to the right choices for me
Quasia was great. Knew the products and information and was able to help me make a decision quickly. Definitely see her!!!!
Thank you all for your help today! I had a wonderful experience!
Upon entering the store, my husband and I were greeted by James H. who immediately directed us to the mattress section upon our request, and helped us through the process of selecting the best fit for us. The staff was courteous and polite, we both had a great experience.
James was amazing. very knowledgeable and patient with us during our visit/purchase he’s great!!
James was fantastic! Got us a great price on the new couch and table we wanted. I'll be back any time I need furniture!
James was a fantastic help helping me find a new version of the mattress I had ( which I knew nothing about and was a gift from my grandpa who has since passed). He was such a gift to me and really cares about what he does. If you come here- ask for James!
Very good experience Nice staff
Visited Ashley Furniture on 11/7, James helped me. Very nice and helped me decide on my purchase.
James and Q were really helpful. They showed me some great pieces. Very knowledgeable about furniture
James and Q were very welcoming and helpful from the moment we walked in the door
James made our experience buying our very first couch very fun and easy! He answered all of our questions in detail and was very approachable! We will definitely come see him again
James took his time to explain benefits and show various options.
James was very knowledgeable and attentive to our likes and needs. Definitely recommend
James is absolutely amazing he helped with everything and went above and beyond to make sure we walked out happy!
These are the most accommodating and helpful people Nick, James and Dominic. Enjoyed the whole process.
Don't Shop Here!!!!, I ordered a sofa set with matching pillows, when delivery time came, I asked where are the pillows, they told me its was not included, however my order shows it does. The store manager was no help all.. I told the manager I will return this fruniture if the pillows are not included, then the I spoke with the owner who called me back, he just offered to take 35% off the pillows. I will never shop here again... It was so difficult to get someone on the phone and the customer service is horrible. In the end I had to dispute the transaction with my credit card company to get my money back.
No photo cause no chair which I ordered over a week ago !
Frank was my salesman. Very friendly and helpful.Made my experience very pleasant. Would recommend this store to my friends.
This furniture store sells furniture protection plan but what they are not telling you once you use it if that part of furniture have another issue it will not be covered. Omg. Find another furniture store.
The sales team was amazing! Extremely personable, wanted nothing more than to make sure that I was happy and got everything I wanted. Everyone was honest and respectful of my time. A very friendly vibe with everyone I interacted with. The 4 stars is for everything being pricey compared to other furniture locations, but the staff is a definite 5.
The store experience was short but they were helpful and saved me a lot of money. I was originally going to order online and good thing I didn't because the online site needed some updating and was very misleading. That matched the online price and all worked out in the end. Just have to wait until my order comes in before I can rate any higher.
Frank was excellent!! The staff here had superior service from start to finish. We left with nothing but good things to say
Great experience! Frank was a great serviceman. A perfect combination of helpful and personable.
Tristan and his team were so amazing! Very friendly, efficient, and went the extra mile to help us stay in our budget. Very friendly and personable!! Tristan is awesome!
I was welcomed into this store by Frank and helped me find what I needed right away. The staff is friendly and professional. Check out was fast and easy. This is a great place to shop for furniture!
Nick was awesome! I was very particular in my furniture vision. He was super patient, thoroughly knowledgeable about fabrics and even gave us a hands on presentation with the beds.
Nick was great with assisting me and my mother throughout the store and our furniture shopping process! Will recommend all friends and family.
Nick and Taneka took great care of my family with our purchase! We highly recommend this store and will be coming back to see them for any of our furniture needs!
Came in to purchase a bed for our daughter, Frank was super helpful, did not hassle you at all. He was very knowledgeable and friendly, Thank you Frank and manager Dom.
Destiny was very helpful when I entered the Bear, DE store. I showed her a pic of what I was looking for and she was able to take me directly to the furniture set. She was extremely patient with all my questions and able to assist me making the best decision on my purchase. Frank was also able to further assist when I had additional questions regarding the protection plan. The store manager Dom was also very pleasant. Great experience with extremely friendly staff.
To celebrate my 17th wedding anniversary, my wife and I decided to buy a replacement couch for our living room. We discussed what we thought we wanted and set a budget. No surprise that we were not exactly on the same page. On May 13th 2023, we decided to spend the day looking, but not buying, with the hope that we’d get on the same page and maybe by the end of the month we’d have a new couch. Ashely Furniture on Rt40 in Bear, DE was our first stop for no reason other than it was the closest to our home. It’s a really nice showroom, well lit, clean with a ton of inventory. So many different styles of couches for us to consider. As soon as we walked in the door we were greeted by a salesperson, Tristan. We had anticipated a full day of high-pressure sales so we were mentally ready for sales people, but Tristan was different. He was sharply dressed, pleasant, well-spoken and direct. He asked a few questions to learn what we might be looking for, what our budget was and then he gave us space to explore the showroom on our own (without feeling like we were being chaperoned). As soon as we had questions, he was immediately available even though he wasn’t hovering over us. As we walked around, we also met the manager, Dominic. Like Tristan, Dominic was on point and pleasant to talk with, but he also didn’t hover over top of us. Really, all the folks we met at the Ashley store were super courteous, helpful, and clearly a great team that worked well together. Dominic and Tristan worked together to come up with a great sectional couch that fit our needs and was within our budget. Because we were in a -look but don’t buy- mode we still went and visited 7 other stores before deciding that the Ashley couch, which was clearly the best couch we had sat in all day. Amazingly, my wife and I were on the same page finally! Even though we hadn’t intended to buy on May 13th we ended up finishing our day by inking a deal on a great couch, really a better couch than we set out to buy, in budget, from a great group of people. In hindsight, we wasted time visiting the 7 other stores. Anyone in need of good furniture and a great buying experience should visit Dominic and his Team at Ashley Furniture in Bear, DE.
All of the staff were very helpful and a joy to deal with. Francisco, Dominick and Chris answered all our questions. We will definitely be repeat customers.
Dominic is the best sales person
nick was very helpful recommend going to him!! made my experience GREAT!
Tristan was so helpful. By far the best sales person we have ever worked with. He was able to accommodate our needs and found us the perfect furniture for our home.
Nick did a great job answering all my questions and he provided great customer service.
I had a pleasant experience in Ashley Furniture. A guy name Tristan helped us and was VERY PROFESSIONAL and knowledgeable about the items in the store! Thanks!😊
My parents and I were shopping for new furniture for their home. Nick was very friendly and welcoming. He was extremely patient with us and made sure we understood all the dimensions and measurements. I couldn’t be more happy with the service from Nick. Nowadays it’s hard to find people who want to help in anyway and he went above and beyond. He is an asset to Ashley.
Frank was a great salesman. Extremely helpful and accommodating, and has great sense of humor. Not aggressive or pushy. The guy just wants the best for his customers 👌🏽 A dandy fellow.
Nick T and Tristan were fantastic very knowledgeable about product and pricing very nice to have as a sales representative
Very detailed and professional!! He took the time to ask all the appropriate questions to make sure I was satisfied!! Thank you so much Nick!!
The staff is awesome
Tristan was extremely helpful and had good energy with him he wasn’t hounding us he let us take our time and helped when we needed it and the manager Dominic was positive as well
We came in looking for a sectional after going to multiple furniture stores and finding nothing ! We came to Ashley in bear and met Carl who was very helping and being able to accommodate all of our accommodations! I recommend going to Ashley in bear and visiting Carl!
Alex was very polite and helpful.
OK - so I didn't actually buy anything here, so why a 5-star review? Because they tried to accommodate my ideas, and Lee worked really hard, BUT wasn't pushy in the slightest. Actually, nobody was pushy! They let me wander and then when I had a question, Lee was watching, but not hovering. He answered my questions, didn't try to tell me things like, "Oh, we can change this fabric to anything," and took the time to listen to how I wanted to present the furniture I am looking for. When I explained what I wanted (some color and NOT beige!) and they type of furniture I was looking for both he and Nick, the manager didn't push. They told me that really didn't have what I was looking for. Service like that means a lot to me. I still haven't found what I'm looking for, but there will be other things I need and now this store is right up there for me.
Carl and Tristan. You guys did an excellent job!!
I am looking for a new sofa and was fortunate enough to speak with Tristan about options. He was very pleasant, did not rush me, and explained various styles that would fit my family's needs and lifestyle. If you're looking for a sofa or mattress, definitely ask for Tristan.
My salesperson Nick was very helpful. He looked up several different pieces for me and was very patient.
Went to select a couch today at Ashley furniture, the sales guy Tristan was very nice and had a peppy attitude… seemed like a natural born salesman, resulted in me making a nice purchase of a sectional couch!
We Love our mirror our salesman was Nick and he was very professional and courteous Good job to him thank you
Tristan was fantastic for us. Very polite and knowledgeable
Went there to buy a loveseat left with nothing salesperson was not very helpful or knowledgeable
Sunday 2/5 i stopped into the store. I had the pleasure of working with Vivian B. She was very kind and helpful and also attentive to what i was looking for. From beginning to end she was there to listen to my wants, couldn’t have asked for a better rep to assist me. Thank you Vivian
Great furniture and great customer service
Vivian was the bomb...always ask for her. You will get good deals and conversation!
No pressure! Friendly! They happy to answer our questions even if we didn't buy anything.
Alex is good.
Absolutely loved Tristan he was very accommodating & professional. His customer service was unparralled to none. Had just left another store and they didn't even acknowledge me but Tristan did. 😊
Thank you Tristan for the fantastic service.
Overall, our experience with the team was great Tristan, was always on top off everything and we never felt pressure to purchase anything we end up leaving the store happy with new furniture for our house also the people over the counter and the manager was great with the customer service I highly recommend it. We be back for more soon!!!
Tristan went above and beyond during our visit to Ashely Furniture. Great Job Tristan!!
This is the worst store to buy furniture from. I brought a dining table with pick from store as an option. Store manager told me within 24 hours if there is any damage with the furniture they will take care of it. Within 1 hour from pickup i see damages on a chair and on a table and when i called the store manager he said they don't deal with this issue and said to reach out to customer service. Too bad they don't stand on their words. It's been almost a month since customer service told they would send the replacements for the part of the furniture which got damaged and they dont even have an update when they will be shipping those. Update as of 03/13/2023: Still my damaged parts are not replaced and these guys are big cheaters and they fool the customers.
Nina, Taneka, Tanijah
Horrible experience today and it’s sad because we are returning customers. Our sales associate was amazing first and for more! It was his management and the front desk that was terrible and made me decide not to purchase. Our sales associate helped us get to a price we feel comfortable at for Anne’s sofa and when it came time to check out it all went downhill. They were severely understaffed and the staff they did had has no clue what they’re doing. The older man had no clue how to use the system or snap application, then he kept questioning the price in front of me to his colleague and kept saying “well you’re not getting paid off of this i hope you know”. Like I should be hearing these things as a customer? It got to the point that I was bother and just left. For the gentlemen “Lee” who works there…you deserve better and u are great people person. Please go somewhere where your skills are more appreciated because Ashley’s isn’t it.
Excellent customer service
so bad ，don't coming shopping
We return back!! Update managent came through!! I'm please to announce they called and we have our recliner. Happy customer..
Looking for a small sofa.
Ordered a bed frame- we asked questions about the items on the invoice prior to finalizing the purchase, and was told it was written correctly on the invoice. I then come to find out that it wasn’t written correctly and now I’m out of luck on this bed frame. The people at this store are wholly incompetent and shouldn’t be allowed to advise people on anything. EDIT: When we called to try and fix this issue we were told we were correct in refusing the delivery. However, she then said “hopefully cancelling the order will offset the price difference for when they order it correctly” and honestly that is absolutely unacceptable. I don’t have a bed frame for my new mattress because of this incompetence and there is absolutely no way I will be paying any additional money because someone at this store has no idea what they’re doing.
I found the best dining room set for my new house with the help of Mike and Andrea. I will be a returning customer. Thank you so much guys!
The customer service was amazing! Bruce and Nohemi were phenomenal with assisting me throughout my purchase! I would definitely recommend Ashley if you are shopping for new furniture!
Nick and Andrea were incredibly helpful and friendly!
Waited in drive thru for 15 minutes for two chicken sandwiches & two fries. Got so bad I cut my car off and just sat there for even longer. This might be the worst Burger King I have been to. At least fries were hot.
Lee & the new GM Dom worked very hard to help me find the couches I needed for my house. I had been searching for some months. Lee made sure to break down all the information about the coverage for the protection plan as well. Lee made this an easy process for me.
Bed set went from… “it should be delivered in about 8 weeks but things are coming in sooner”. To me calling for an ETA only to be told it was delayed until 9/20 now. They refused to give full refund. Said we needed to pay to have it restocked. Asked what’s being restocked since they don’t even have the product yet… and they changed the delivery date… I shouldn’t be held liable for their mistake. Left messages for the manager and never got a response. Will never ever do business there.
One of the worst customer service I have ever received. Ordered a bedroom set that they stated will come in between 6-8 weeks. 8 weeks come by and when I called (because they didn’t have the decency to call me) they stated it was on backorder and will be 16 weeks from original order date. Fine, so I asked for a refund because I didn’t want to wait that long. This took a week of them giving me the run around to include Andrea (office manager and nastiest person) and Bruce (General Manager). They first stated that they needed corporate approval for a refund. Then I’m told their system have been down and couldn’t process my refund. The GM told me to return the next day and he will process me the refund. Show up to find out he was not there that day. Andrea proceeded to be nasty and charge me a 10% restocking fee for something I haven’t received and it was pushed out further than I was told. This was my first time at Ashley and last time.
Do not shop here!!!!!!. It's going on 2 months no one has come out to fix the problem and no one has called. Smh. I brought LR, BR, and dinette set. #1 the quality of the BR set is sub standard and over price!!!! When they delivered the LR set they put it together incorrectly and legs fell off 2days later. Called cust care. They told me they'd make a claim and a manager will call me back in a week!!!! I called the store sent pictures to Andrea. Have not heard from them in about two weeks. Legs are still off the furniture!!!!!!!!!!!! I will never buy here again!!!!
Noemi was the one who helped me. Very informative and knowledgeable I asked 1 ? That she had to ask her manager. Outside of that she was terrific.
Nice furniture
We were jumped on as soon as we entered the store. The prices were extremely high and the quality isn't there. Sorry not buying anything there again.
I walked in with the web page loaded with what I wanted. Took a quick loop around, met a rep named Tony who set up the entire thing in minutes. He and members of management worked to get me online prices with store delivery prices. Took a little bit, busy day in there, but it saved me 1k! Thanks peoples!
Ashley is a scam mattress company. One sentence review about ashley. Don't even think to buy from them online. If you bought it by chance and you need to return that mattress even unopened box they want you to donate it, not return it. I will make sure all of my circle knows about this fraudulent company. No custom rights, like in third world country.
Asher was great. He was very helpful and knowledgeable. Great personality . Kudos to Andrea in the office team.
I’m rating this experience as a 2 only because 1-It was delivered near the beginning of 4 hour window given and 2-It was the correct item, less one part. The delivery guys used something metal and rounded to hold the door open that damaged the door and I didn’t noticed until they left. Secondly, a window blind was damaged. I was skeptical about Ashley but gave them the benefit of the doubt because I was purchasing one item. But, I was wrong. Won’t make that same mistake again. Will be requesting refund for part of order not delivered because it’s not in stock.
Steven was very helpful and his customer service was excellent.
We purchased a house full of furniture from the Bear store which was delivered 12/06/2022 and out of three bedroom sets two of the storage beds have broken in less than 3 months with no kids. The warranty sucks they informed me that it would be sometime in June before they could get parts to repair beds. When you have spent thousands of dollars on furniture, you’re not expecting it to break and fall apart in less than three months and every one is just passing the buck with no resolution. High prices and poor quality. I will never buy anything from them again.
Hello! I was in the ashley store this evening with my boyfriend Matt and we dealt with Steve. He was so helpful and very patient as we we’re searching for a new mattress and a pillow for me. His attention to detail and explanations were exactly what we needed. Will always come back to excellent customer service!!
If I could give it a. 0. I would. The very worst customer service experience I ever had. DO NOT ATTEMPT TO DO BUSINESS WITH THIS STORE. Simply Awful. I think they will probably be out of business soon. Lucky if they stay open 6 more months.
Tony and Cindy were great with helping pick out a couch and checkout . Great customer service. Very pleasant .
Tony and Cindy were very helpful!
I visited the Ashley Homestore in Bear, DE. It was a welcomed relief that they did not pounce on me as I entered the door. Nicholas introduced himself and then allowed me to walk the store without being pressured. After I select my items and went to customer service, I meant Andrea and she was so professional and she explained my costs and everything else I needed to know. Great experience!
Tony, Andrea and Cindy are the best!!!! Customer Service is implacable and definitely for the customer….Love this crew!
Very dissatisfied, Will never purchase from this place again , I purchased a complete bedroom set on 11/27/ 2021. DID NOT RECEIVE A Courtesy call or email to notified us that our purchase would not arrive until WAY PASS THE ESTIMATED DELIVERY, Which would be March but not guaranteed, Plus WE HAD TO CALL THEM TWICE TO FIND OUT WHAT WAS GOING ON WITH OUR PURCHASE AND WAS TREATED WITH DISRESPECT BY a member of the STAFF AND FEEL totally DISRESPECTED AS A CUSTOMER.
Purchased a sofa couch & reclining love seat this week with the help of Tony! Friendly, helpful, and a pleasure to deal with. Thank you Tony for making furniture shopping a great experience.
Tony hooked me up with the bedroom set I had been looking for. I was in and out in less than an hour and satisfied with my choice.
Our first experience here was sensational! Nick, Cyndy and Bruce are professional. Never got to know the other two's name but they were pleasant as well. Thanks and we'll be back!!
Tony have great sales skills and experince we are sooooo happy buying furniture from him and the company thank you all
Went for a new mattress during the President’s Day sale….ended up with a mattress and a new living room set! 🤣 Tony was great and so helpful. He made sure we were happy with our choices and worked with us as we debated and talked about our options as we added to our sale.
Nohemi assisted us on both visits to Ashley in Bear, DE. Her personality is amazing and she was excellent assisting us with our purchase. She was even able to help us get price match price that we saw on the website. If anyone is looking for furniture, please go see Nohemi at Ashley Furniture in Bear, DE.
Tony was supper helpful in finding us the bedroom set we had seen online and worked with his manager to match the price we had found. Very easy experience and we look forward to seeing our new set!
Great experience with Steven, Tony, Andrea and Raheen. Friendly, professional and helpful!
Tony & Steven were great ! They price matched us what we found online & got us a great deal with delivery ! Cindy & Andrea were amazing with paper work & getting info for us on the financing & the credit card ! Thank you so much !
Sales person Tony is best… provided one of the best service I have ever got while buying the furniture
Tony, Anthony, & Cyndy were fantastic. Gave me & my wife great deals on our purchases. Would highly recommend this place!
Tony was extremely helpful when we bought a living room set. He helped us find the perfect set that fit our personal budget. Definitely recommend seeing him if you come here!!! :)
Was told by Spencer on the Ashley Homestore website they price matched. Told in store they won't, that Amazon Ashley seller was a fraud. Also on on their website the couch comes in brown but in store they cannot order in brown. Dismissive and rude.
Everyone in the store was very friendly and professional. Nohemi did and awesome job explaining the products and opinions. Cyndy also did a great job completing the sale and we would recommend this store to family.
Tony is an amazing , I walked into the store to look at price only , because of Tony welcoming , I ended up buying. Thanks to Tony for his customer service.
Nohemi is the best sell person I have had. Cindy she is a nice Csr very helpful and charming. They helped me out getting my furniture
Steven was so wonderful and so very helpful. He got us exactly what we wanted. He was so nice too. When we went to pay, Cyndi was so nice and explained everything. Great experience.
You guys!!! When I walked into the Ashley Store in Bear DE, I was blown away by the service I received from Tony O. He was very patient with me, took time to answer all my questions & he listened to my needs. I ended up purchasing a couch from him. I’ve still got a few more rooms in my home to furnish so I’ll be coming back to see Tony O.! Thank you for the great service Tony!
After having a bad experience with one of the Ashley’s homestores in our area. We had decided to just order from online but today my husband and I decided to try a different home store location which lead us to the home store in Bear De . From the time we walked in the doors we felt welcomed by each of the associated workers that worked there . Our sale rep name was Steven he was amazing with helping us pick and decide on our pieces . He was patient with us and happy to answer all of our questions and get us the best prices. And then there was Cyndy that worked customers she went over and beyond to help process our payment and she make sure before we left we understood our warranty and preparation on the delivery. Asher was also helpful in key points that we needed to know about the function of the prices that we selected. And last but not least the Gm Anthony did everything that he could do to make sure we was happy with our prices and payment options.. That team at the Ashley Homstore in Bear De gave us faith in hands on furniture shopping again. We will most definitely return to that location for any future shopping 🥰
Tony and his team over at Ashley Furniture were so helpful and patient with my husband and I as we were picking out our furniture for our new home! I would definitely recommend and we will be back for future purchases!
Liz the office manager and Tony were fantastic and so helpful! My experience was great, and the customer service was top notch!
I purchased a new sectional today. Nohemi was very knowledgeable and hard working. She answered all my questions and worked diligently to ensure she could find me something that would work in my room and was in stock. Andrea did a great job wrapping up the sale for me. Everything was quick and efficient.
Asher was very professional in assisting me to getting the right power lift chair. Cyndy was also very helpful in getting my needs met. Thank you for having great people working for your company.
I would like to send a big shout out to the Ashley furniture store in Bear Delaware. Nohemi was a great help with helping me to find the right furniture for my family room. My kids are going to love its coziness. She was so professional and knowledgeable. She saw me through the whole process and made sure that my order was correct. In addition, I’d like to acknowledge Ms. Andrea for processing my sale with such efficiency and a host of laughs as I struggled to access this app to post a review. Thanks for the pleasant shopping experience. Come get your top notch furniture customer service here at Ashley Homestore in Bear, Delaware. THANKS🥰
I would love to give this no stars but it won’t let me post the review. I bought two bedroom sets from this store. I have no complaints. Family visited for thanksgiving and slept on the mattress in one of my rooms.They really liked it and wanted to know where I got it. That same day we went to this Ashley store where The manager looked up the furniture that I bought - we told both the manager and the salesperson the she wanted the same mattress that is on my bed at home. They didn’t have the mattress in the store so she could see it but the manager said it was the same mattress only with a pillow top. She received her mattress and bed and the mattress is not the same mattress as mine. Not only is it not the same mattress, the bed squeaks awful. When she called the store she talked to the person who scheduled the delivery who said “Oh I can see here they sold you the wrong mattress.” When I went over to the store and spoke to the manager he said That the person who said it was a mistake got it wrong - the mattress they sold was exactly what my sister in law had ordered. After 15 minutes discussion with this man I knew there was going to be no compromise. DON’T TRUST WHAT THEY SELL YOU IS WHAT YOU WANT. They treat their customers horribly and were extremely rude. We’re all just a sale to them. They want nothing to do with us once they get their money.
Went to go into the shop in bear De and they require a mask to enter. It’s a shame was buying a new dining room set. Guess I’ll give my business to a company that believes in freedom
John helped me out in getting a sectional price matched with their online price. I ended up getting over $500 bucks off! They had to call the regional manager to get the price input because it was so low the system wouldn't allow them to do it themselves!
Great service from the 1 young lady I dealt ith
Tony , great customer service and experience I love shopping here cndy was helpful also I recommend everybody this store
Anthony was extremely helpful.. my husband and I walked in looking for a new mattress, told him what we liked, he brought us right over to the perfect mattress and we were done in less than an hour! Fabulous experience!
Awesome experience, Tony is the best, great choice . Ask for Tony.
It's Saturday November 27th at 1:07 PM. I just walked out of Ashley on Rte. 40 in Bear, De because I was ignored for 15 minutes and completely disrespected by a salesman that had passed by me three times. The last straw was when he acknowledged someone who had just walked through the door as I was approaching him. I've also been looking through other reviews and the only ones they bother to respond to are the positive ones. This store is a pathetic joke.
Great experience buying king set with Tony
Steven was such a great help and very and I mean very patient. He helped me find the best deal possible while being about to get everything I wanted.
Tony was very good person. very kind, and respectful . When we arrived we were greeted by Tony. He asked if he could help us. We told him we were browsing. Tony did not follow us around but was easily available for questions. When we had made up our minds about items he followed us to each item we were interested and provided answers to our questions and suggested appropriate alternatives if we needed them. We are very happy with our experience! I suggest you go to him if you have a purchase.
Tony was a great help, very professional, and was able to get us a discount on the furniture, and delivery! I would highly recommend this store
Tony was amazing and so was Steven! Thank you So much, Gentlemen! Will definitely be back to see you again!!😊
We recently bought a beach home and need a lot of furniture for the house. When we arrived we were greeted by Tony. He asked if he could help us. We told him we were browsing. Tony did not follow us around but was easily available for questions. When we had made up our minds about items he followed us to each item we were interested and provided answers to our questions and suggested appropriate alternatives if we needed them. Once he had listed all of the items we wanted to purchase he took us to his manager Anthony as we were making a big purchase. Anthony was quick to tell us that he was discounting our purchases due to the volume sale. We didn't even have to ask if we could get a discount. We also purchased several accessory items, which were nicely wrapped for travel and helped us take them to our vehicle. If you need furniture I would recommend Ashley HomeStore on Route 40 for any of your needs. They have a wonderful selection in the store and lots of options! We are very happy with our experience!
The BEST customer service ever!!!! Andranae, was very attentive to my needs, knowledgeable & VERY patient. I WILL DEFINITELY DO BUSINESS WITH HER AGAIN!!!
Andranae is THE bessst. Amazing & excellent customer service!!! 💯
Just bought a beautiful couch at the Ashley home store in Bear, DE. Steven, our salesman, was top notch! He was patient with us as we walked around the store for over an hour with our two young kids. He gave us details about each piece and directed us towards ones we had not considered. The store itself was clean and inviting. We will be returning for all our furniture needs and will definitely being seeking Steven out again! The store gets a 5 out of 5 stars. Steven gets a 5 out 5!!
I purchased a sofa, mattress, and a box spring from Ashley Furniture. The sale associate that assisted me was Crystal Broomer who went above and beyond her job duties. She was very patient as I look around the store. I made a purchase , but the warehouse screwed my order up and sent two different box springs. The sale associate was able to fix the problem and followed up with me on several occasions. The warehouse in Pennsylvania was very rude and did not follow up with my complaint. They assisted that I send more pictures after sending 3 pictures of the incorrect item. This experience was stressful, but Crystal made me feel at ease. If you shop the Ashley Furniture in Middletown, DE please see Crystal Broomer.
The manager, Anthony, and the floor salesman, Tony, were helpful and professional. We had excellent service and they took care of what we needed. I would recommend others shop there for quality customer service. Thanks again!!
Friendly staff and very helpful!
Asher was extremely helpful in helping my family and I find the perfect kitchen table. Thanks!
Andranae was great and helped us out with a beautiful new kitchen dining set! Couldn't be happier with the service
Andranae was great. Found me something in stock that I liked and wanted.
Steven was amazing! Such great service and got everything we wanted!
I would definitely shop here again. The sales rep Steve was very helpful on what I needed. The store was very clean.
Staff was particularly helpful and not pushy by any means. Showed me exactly what I was looking for. Gave me time to review what I wanted.
Great service and manager was superb!
Had an amazing first time experience purchasing our new couch and tables! Steven was so helpful and all staff was incredibly helpful! Definitely long time customers!
Awesome experience!! Thanks Asher for your patience and help. Found exactly what I wanted!
Asher Cater in the Bear location was Extremely helpful in explaining all options that were available to me for my search of a small sectional that I was looking for.. I will return and also refer Friends and Family .. Asher is beyond knowledgeable of product and services that Ashley Furniture has to offer..
Andranae thanks 🙏 for the help
Ashley Homestore is a great establishment and very good especially for those who want to beautiful their homes they have good service and agents attentive to the customers especially Mr Asher .
I came to the store with my daughter to look at some furniture for her and actually found a sectional for myself. Anthony the general manager and John the salesman were so professional and helpful. I was given a great price and would definitely recommend this place.
John was super helpful and friendly when I was in there looking for furniture. Fair price and good deal for the money. Can't wait to get my new furniture
Was greeted on arrival. Frank and Ashton was very helpful not pushy. They helped us find everything we needed. Explained everything thoroughly. From start to finish, very pleased.
My husband and I visited this store with the goal of purchasing a mattress as we are in dire need of a quality mattress. After looking through the initial selection, we were a little defeated in hoping to find something we loved. However, Steven came to introduce himself and the experience was uphill from there. He is still training but it was evident that his customer service skills are above and beyond. He then introduced us to Frank who listened to our concerns and understood what we needed. We are now awaiting delivery for a quality mattress AND an adjustable base for a wonderful deal! This was definitely a great, quick and efficient process!!!
Andranae and Steven were extremely helpful in selecting the furniture we wanted from start to finish... We ended up spending over $2000 and absolutely loved our experience here at the Bear DE store... We will definitely be back next time we have a need for more home furnishings! Thank you guys!
John was an awesome help! Super efficient and manager was extremely helpful
I was looking to redo my sons room. Andranae and Anthony were patient and professional. I ended up having to look online and found exactly what i wanted for a reasonable price. I am a happy shopper. Did my living room dinning room bedroom already with them and could not be happier.
This review is for the Bear Delaware location on Polanski hwy. in Bear, Newcastle county, Delaware. We (Matt&AngelaForestieriSimpson) purchased two significant pieces of furniture on 9/25/2021 and we are very happy with the service we received from a terrific group of people. Michele was our very first contact and he was professional, respectful, and patient at all times. His knowledge of the merchandise and policies was extensive and impressive. He was down to earth and has a great sense of humor. We know how hard he worked to deliver the items we were interested in and at the price we were comfortable paying. He was genuine and sincere and it didn’t go unappreciated. He’s an impressive young man. Melissa, this youn dynamic young was our second contact and proved herself to be not only hard working and also genuine and sincere but quick to offer solutions when the process encountered challenges, she also made the difficult decision to reach out to her superiors and request rarely utilized strategies and techniques in an effort to deliver our request with the many recent events that greatly reduce the inventory, availability and deliver ability of just about the entire product line of everything they advertise . She was a complement to Michele and an important component in the process. She has earned and deserves the accolades she has coming. And in my opinion, she’s a cool chick with a great attitude and an infectious laugh. The customer service team are an outstanding group of professionals that know their job and do it well and with a terrific attitude that you can’t help but to admire. Just an outstanding team of dedicated, confident and professional sales and administrative men and women who are succeeding under unexpectedly nearly impossible conditions and restrictions. They all deserve recognition for their part in making two Customers feel very good about their decision to patronize AshleyHome Store. The furniture is nice but the staff is what makes the store a great place to purchase whatever You need for a house to be a home. So in closing we say “thank you everyone at Ashley furniture in Bear Delaware and we look foreword to seeing you again very soon to help complete our list of dreams for our new home and the start of this next chapter. Bless you all and thank you for everything you’ve done for us. Y’all rock!!! Very sincerely Matt & Angie Bunches and bunches Of xoxoxo to you all
Frank is the best salesperson ever convinced me in less than 30 minutes after discounts.
Disappointed to see some of the staff members not wearing masks. Even worse, you'd see them carrying them in their pockets. The rep that I had was very pleasant and we ended up buying furniture. I'm only subtracting the star for the people that work there that don't respect Covid.
Went in to get replacement parts for my bed. Andranae and Melissa took care of everything I needed, they were extremely helpful and made the process smooth. I am so happy I was able to add protection plan as well. Thank you so much!
My mothers experience was horrible. She got yelled at by the store manager, treated like she was a nobody. We didn’t get what we ordered, we got tricked into buying something, we were not okay with. The delivery people pressured my mother into signing off, so now my mother can’t do anything. And instead of customer service trying to help her out, HE yelled at her and made her feel less.
Our salesman frank was honest he help us with no pressure and I will be back and hope to have him again for our salesman thanks again Frank.
Had a very nice experience today at this location. My wife and I were having some difficulty making a purchase online so we called this location because it is right next to us for assistance. Cindy was very kind to us on the phone and suggested we come in to make our purchase due to there being some kind of issue when using the Ashley credit card online and having the billing and shipping address being different. So we came in and we were assisted by John, who was very helpful and informative in showing us the mattress we were purchasing. We were also helped by Anthony, the general manager, and he was so helpful and kind and really helped us out. Overall, it was a wonderful experience.
They did a great job with helping me ! I love Melissa! She helped me get all my furniture to match my ugly rug!
Frank Ruiz great salesman. No pressure let us shop freely. Very helpful with questions.
Frank and Melissa were great
Frank was calm, I enjoyed his customer service. Great sales associate
We had an awesome experience at this store. Frank was very helpful and knowledgeable. He wasn’t a pushy sales person. I would return to the store
Ashley and Frank were extremely patient, knowledgeable and helpful with identifying the perfect mattress that will meet my needs.
We worked with Anthony and had great customer service and amazing pricing. He was able to locate the furniture for immediately delivery. A great experience
My experience at Ashley Furniture with Frank was truly phenomenal. He was patient, kind, relatable, and extremely knowledgeable. As someone with a background in sales, it’s super important for me to encounter someone with a similar style as I have. He provided me with many options, it was great not feeling like he was forcing anything on us. He was not pushy, he was honest, gave us our space, and was not overbearing at all. I highly recommend giving all your business to Frank! 5 stars all around👏🏽👏🏽👏🏽
Their sales were pretty good for Labor Day....... Huge selection and very nice selection.
Very poor customer service especially by the store manager. We were in need of a bed set for a visiting family at a specific time, and we purchased same from Ashley with the salesman assuring us that it would be delivered in a couple of weeks. We made the purchase on August 1, two weeks later no delivery and no call. We made many inquiries and promised return calls for update were never made by them until we went in to request a refund. Store manager demanded 10 cancellation fee as stated on their receipt, although they bridged the promise to deliver. They don’t call you as a customer to inform you of any mishaps on their part. BOTTOM LINE IS, NEVER BELIEVE WHAT THEY TELL YOU VERBALLY, ALWAYS READ THEIR FINE PRINT BEFORE MAKING A PURCHASE. THEY WOILD REVERT TO THE FINE PRINT IF THEY CAN NOT DELIVER AS PROMISED. Shady sales practice indeed!, your word should be your word.
I found so many different things that I liked for great prices. But then there were some things I liked that were too high priced!
When we arrived to the furniture store we were excited to find a new couch! However, no one offered to help us. The one gentleman was on FaceTime with a friend. The gentleman was in the corner of the store on the computer. We had asked the gentleman if he could help us and he said he could get someone else. The process of buying the couch went smoothly. I called a few weeks later to get an update on when our couch would be delivered and when our payments would start because we never received a bill. They NEVER answer the phone. It just rings and rings and rings. I am thinking of just returning the couch when they call for delivery and taking my business elsewhere. Ridiculous!
I love this store it has something for everyone and I mean everyone
Good luck getting the Bear, DE to answer the phone. I’ve double checked to make sure I’m calling the correct number. From 11am through 4pm today no one is answering the phone. They finally answered today, 6/29. Beware! Ashley charged me $39.99 to have furniture delivered to the STORE! I’m not talking about home delivery. To the store! They refused to refund. Claimed corporate policy. Tampa, FL corporate offices said they never heard of it. NEVER have I had a furniture vendor do this. We are going to be redecorating 2 more rooms. I will not be considering Ashley ever again. It’s a shame because John Taylor, our sales person at the Bear store, is a nice guy and very helpful when we were there.
Has nice things
They are never too crowded. Some items are overpriced. There's always a sale going on, but you really have to read the fine print.
I ordered my dining room set ( 7 piece set) on 04/05, I’m still waiting for it. They told me that i will get it on 05/25. As my boyfriend and i prepared for that week, i got an email the week before the 25th giving me a future delivery date. So i called them and the warehouse they directed me to, that entire week and no one called me back. I think it was 05/18 when they left me a vm to call them back just to say that they will deliver my items on June 10th and if that was a good day. I am really disappointed and not happy with how they do not communicate. I did not feel like a valued customer. I’m giving you my hard earned money and you treat customers like they are bothering you. Will not order from here again until they get better training on how to treat customers.
Susan was very helpful with helping us pick out the perfect furniture to call our new place home! If you ever go there ask for Susan and you won’t regret it!
Chanelle Edwards would not get a star at all if possible. Our family just left because none of the staff had time to help us with furnishing our new home. An older gentleman said "are you planning on doing this tonight?, what are you doing?" Then proceeded to say he had more customers over there and would be back. So we left the store since no one would help us. We then called the store to express our concern about the lack of customer service. Chanelle Edwards answered (without even introducing whom I was speaking with). I told her I would be going to a sister store because there was a lack of customer service at this store. She then replied "Well that doesn't bother me at all, baby you do what you gotta do." I replied this has been the worst customer service I've ever experienced when going somewhere to spend a lot of money to furnish an entire house. Chanelle replied "Baby, I own my own business, good bye." And hung up the phone. No apology for the lack of customer service we encountered. We will never return to this store and neither will any of our family or friends. This was such an awful experience, we will not shop with Ashley furniture at all today or anytime in the future.
I wouldn't even give this store a one star review we purchased furniture on December 27th 2020 We were told it would be 6 weeks to get the furniture to after waiting 3 1/2 months 1 piece of furniture came to the store and they delivered the other piece 2 hours away to Brandywine Maryland We spoke with the manager Mercedes who apologised for their mistake and that it would only take 2 weeks to get the other piece of furniture it never came in he also said that if it didn't come in 2 weeks he would refund our money what he didn't tell us was that there would be a restocking fee for their mistake When we spoke to Mercedes the manager today he was very rude and wouldn't work with us at all we found out that nothing had been done to get the piece of furniture to the correct store buyer beware please don't purchase furniture from here it will be the biggest waste of time
No one called when the one piece we ordered came in after 3 months. We tried calling no one answers the phone for 1-3 first call 5 minutes the second 10minutes the third 15 minutes the fourth 20 minutes the fifth. This place is the worst never getting anything from this place again!!!!!!!
Ordered a couch on 11/28/2020 I was told 2 to 12 weeks it is now April 29th 5 months later and now I’m told June 14th WHAT ??? 7 months I probably could have had someone make me a couch in that amount of time I have to keep calling them for updates and it usually takes a few days no one seems to be able to answer the phones either totally ridiculous.....
Sorry to say but they have gone downhill.... there was only one sweaty older man to try and help me. He seemed like he was the only one running around trying to make everyone happy, didn't see any other sales people anywhere not even helping people !
Great staff and furniture
(Translated by Google) I have three months of which I order and they do not answer in the store or call to see when my order arrives (Original) Tengo tres meces de que pedido y no contestan en la tienda ni llaman para saver cuando llegan mi pedido
Screw Ashley furniture. I ordered a sectional couch back in November of 2020. Was promised the couch originally 2 to 12 weeks from purchase. It's now 920pm March 27th 2021. They called me a week ago to schedule delivery for today between 3pm and 7pm. Was called earlier in the day and told the crew will be a little later than 7pm. I have yet to receive any call updating me as to when my couch will be delivered. At this point, I'm going into the store tomorrow as soon as they open and I'm demanding an immediate refund. Do not ever order from Ashley furniture.
Mom looking!
Worst customer service. Nobody calls to let you know when furniture is delayed. Been waiting 12 weeks for a sectional that we ordered and just got told after I called to check on it again that we are another 3 weeks out. They take your money and leave you hanging with no contact and act like it’s an inconvenience when you call to check on it. Also you can get the same exact furniture cheaper and quicker other places online. I should have and would have if I knew the customer service was this bad.
3 months later and I still don't have my order.
Very helpful and friendly employees
Frank was a nice guy. But the experience was horrible The sales reps all had attitudes Frank stopped picking up my calls. I had to get my money back and go somewhere else.. never again!!
Worst service ever
They are the most unorganized, poorly structured business I have ever delt with. They will knowingly lie and tell you 2 to 6 weeks for delivery in order to make a sale. I am going on 17 weeks now without my complete order. Don't waste your time and effort.
Purchased a sectional in store and was told 4-6 weeks for delivery. Called the store on two occasions after getting no update from them for a month. Customer support desk were uninterested and told us covid had pushed things back to 4-8 weeks and they would call us. Third call they finally admitted that my sectional would not even be in the warehouse until Mis-feb. (4 months after placing the order) I was told I could come into the store to cancel and pay a “restocking fee”. They want me to pay a restocking fee for something that is apparently not even constructed yet. Disputed charges with credit card company for non-delivery of purchase. 4 months is unacceptable with no communication and telling me to pay a restocking fee on top of that? I have purchased through Ashley before and had no issues (Dover store) I will *never* return to this franchise.
Way over priced.
Frank was friendly and attentive without being a stalker. Will definitely visit again. UPDATE: Recently went there looking for a media fireplace; Frank was apparently not there that day and the staff seemed mildly put out by my arrival. The young man who presumably drew the short straw was pleasant enough but told me that only the cabinet was in stock and he had no idea when the fireplace insert would be available. I thanked him, went to the showroom of a different furniture chain and bought the exact same piece (cabinet and insert) for less money.
Beautiful furniture is displayed here. The prices seem reasonable too.
Offering 50% of sale. That is a great deal.
Great stuff.
The agent for selling was great, but that's the service you will get for they want that commission. We started with a couch, picked one out and paid in full. Paper work said 2 to 6 weeks delivery, here is it 8 weeks still now couch, countless phone calls for they clearly screen your calls because I could call from a different number and thats when they would answer. No phone call to let know its delay, no emails nothing. Finally after about 5 calls there was 1 piece which they said was an ottoman so we asked if we can get our couch delivered since we have no couch for we thought 2 to 6 weeks had to schedule special pick up 2 weeks in advance for trash service. we were told someone would call and scdule a 4 hour window, no call again. Finally I get a text the day before toschedule a time frame. the Couch comes with ottoman . So it wasn't the ottoman missing it was a chaise to the couch. they gave us a date when we can pick that up at store, again no call for any delays etc. So here is is 9 weeks later still half my couch is missing, finally we get its in and this time they delivered the chaise instead of us picking it up. Sure glad we started with JUST the couch, since wanted to do dressers, a bed and a dinning room set. I would never go back to ashley furniture for the service is terrible, they clearly don't care, they don't try to even make the customers come again. Lesson leanered. The couch is ok, its not what I thought it would be, a bit hard not as much comfort, the style is great considering you can choose with this kind of couch so I feel the price was definitely higher than it should be. The cushions constantly come out, you always got to push them back in.
Will not buy again from this Ashley Homestore Franchisee mainly due to owner's Price match policy which is different than the Corporate you see online.
Just went to look not a big selection 🐝
I ordered a couch from Ashley Furniture back in April. In June, we finally received the couch delivered to our home. It was delivered with a tear in the cushion cover. We had the option to either get a new couch or receive a new cover. At the time, we had already gotten rid of our old couch and decided to just get a replacement cover. I reached out a week after the couch was discovered asking Ashley Furniture if the cover had been ordered, as I had not received a confirmation. The cover had not been ordered. At that time I sent the Guest Services department multiple pictures of the damaged couch and the ripped cover. Finally they ordered the cover. This took about 2 weeks to be delivered. Once received, the cover came in 2 pieces. At a glance this did not seem like the right covers, as the cushion cover that needed replaced is part of the chaise that is one piece. I sent a picture of the covers I received to guest services who confirmed that this was correct. After that, I reached out to 3rd party company to come out and put my cushion cover on (I was not attempting this as I didn’t even think they were the right pieces). The earliest appointment they had available for my area was 6 weeks out. I scheduled that appointment for August 20th. On August 20th the individual came to my house to put the cover on. Within a couple minutes of entering the house, the employee told me that this was not the right cover and he would have to submit a report for a new one. This would take 48 hours to process and then Ashley Furniture will be in contact with you to get the parts ordered. After not hearing from them for a week, I gave them a call. At that time they told me that my cover was on backorder, they would reach out to the manufacturer and get me an estimated date that I would receive the cover. If I did not hear from them in 5 days, to give them a call. They did give me a call back the same day after talking with the manufacturer but there is no estimated date on when this cushion cover will be available AND she added that when it is available, the manufacturer will have to ship it to the warehouse and THEN they will UPS it to my house. This process and responses from Ashley Furniture representatives are completely unacceptable. The product was delivered damaged and then I was sent the incorrect covers after that, and they have made no effort on their end to correct the issue within a timely manner. This ordeal has taken over 4 months at this point and is still not resolved, with no end date in site. I will not ever purchase another product from Ashley Furniture and will be sure to let others know not order from there either.
Bought a couch & table from there last year. Table broke within 3 months, called, someone came & looked at it to process a claim, but we never heard from them again. We’ve called and they don’t return our calls. Even when I get a rep they say it’s too late to process now. The warranty was good for a year and we called after 3 months of it being active. The table wasn’t cheap either . It was close to $700... very disappointed, won’t shop here or recommend anyone to go there. I’ve gotten better furniture and customer service from wayfair... a freaking online furniture store. Enough said..
I purchased the protection plan at this location for my sofa and loveseat, it broke. They are refusing to let me pick new furniture because it is a new owner who is not held to the protection service of the previous owner. It has been less than 5 years, I guess Ashley doesn't stand behind their product. I didn't read the fine print of the 600.00 plan I purchased, I took the sales associate word. I am now out of a sofa and loveseat in less than 5 years. Buyers beware of this franchise loophole!
Hear great things
Beware of delivery delays! Bought a sectional couch and chair on July 2nd and were told 2-6 weeks for delivery. It’s now past week 6 and we’re essentially being told they have no clue when the final piece of the sectional will be in stock. They even said it could be another six weeks! We’ve tried to get the in stock pieces delivered which is met with excuses on how it’s not possible. Would not recommend. We understand COVID has caused delays in stocking but we’ve been kept in the dark throughout this whole process.
The worst customer service at this location!! Crystal needs to learn basic phone etiquette! Lamont who feels it's okay to tell the consumer excuse driven details of their personal life that prevents him from proper customer service and whomever at this location who does not provide the service they're being paid to execute, all need to reevaluate why they are employed at this location. It is unacceptable and I will not be spending my money at this location. I only gave one star because it's required to leave a review. Do better!
After checking out about 6 furniture stores, we came back to Ashley because of Frank Ruiz! He made us feel like people instead of customers, helped us out to the best of his ability and had amazing customer service. We then had the pleasure of also being helped by Lamont Walker, Treavien Holley and Charmaine Lindsay who were wonderful. Overall best experience during our transition process of moving. Thank you all!
The staff as a whole was very pleasant and took the time to help us and answer each and every question. We worked closely with Frank it was an amazing experience. He made sure to not pressure us and walked us through the experience and made us feel like we were people not just a number. Overall best customer experience I have ever had during the furniture buying experience. I will definitely be coming back and make this my exclusive furniture store.
The sales lady was extrelemy nice and helpful but.... it took us 4 months to receive the bottom part of my bed with hard wiring. After that we received a gift card so we decided to use it on May 30 and buy 3 lamps. I called today on July 10 and I was told again to call aftet 4:00 pm to speak with the manager. I called back, the manager never came on the phone and the lady told me that he had put in the lamps as floor model and she re-ordered them today. I asked her how long it will take and she told me she didn't know and she will call me once it comes in. I will never ever buy from them again. I put 1 star because the sales lady was very nice and helpful.
Worst customer service in the industry. Non responsive to numerous attempts to contact during COVID. We were told we needed to speak with store manager, Lamont Walker, but he is apparently in need of a babysitter and unable to be at work. We have been trying to reach Lamont since mid May and still no response. He is NOT there when we go in store (numerous occassions). Drive to Dover, they provide excellent customer service.
Called to get warrantee service for manufacturing defect and was asked to call back..... now no answer at all. Avoid them!!!! they wont stand by the products. To top it off the contact address you respond with isn't real...... It won't deliver. No response from emails or calls.
No one was there to help!
Ill update to a 5 star once they give me delivery date
Frank was extremely pleasant and helpful!
I love the Ashley store and furniture.Joshua is the best
My salesman John deserves 5 stars completely. He was patient, kind, and had a lot of knowledge about the products I ordered. However I will never order from Ashley again unless I am able to speak with a manager about my delivery service. I ordered my furniture on 2/26. I had an option of purchasing from a different company at a lower rate but John was so nice and helpful I really wanted him to receive his commission so I ordered from here. I was told 2-6 weeks for delivery however no one kept me updated on my delivery status. I would call Ashley’s each week to try to get an update and got a bogus answer. When my delivery was finally closer I received a call and they said it still wouldn’t be able to be delivered to me for another week. I asked if I could just have my money back and I was told it would cost me more to cancel everything. I called today 3/23 and the man who answered didn’t sound very understanding. I told him I wanted an update on my delivery and he said that he doesn’t think anything anywhere will be delivered. Sir, I asked about my furniture from YOUR STORE. That I paid for in FULL! The least you could do is politely say that you are not making any deliveries. And that’s a question you should for sure know the answer to not a guess! I felt like this company has played with my money. I understand the government shutdown is out of your hands but communicate with people who have spent thousands of dollars from your store! I could have picked it up myself! As of right now I do not recommend! There are too many other furniture stores with better customer service.
Chris, Frank, and Sharon were great!! Go in they will take care of you!!
Lovely experience from the selection to the sales and the staff. Would recommend to a friend.
Frank is great! Make sure you ask for him!! Everyone was very welcoming from the start all the way until the end. Sammie was wonderful at the desk and Trea made sure we had a pleasant experience throughout as well. Frank did a great job at meeting our needs and finding specific pieces for what we hoped for. He even moved around a bunch of pieces to make sure everything matched the way we wanted. Highly recommend!!!
I have to say the team at this store location are one of a kind. John greeted me as I walked in and asked what I needed. I told him I was looking for a small loving room set for my mother. He showed me several sets until we found the one I wanted. While he was processing the paperwork I found a set for myself. John you can become a vegetarian you can do it. (This was the conversation we had while the paperwork was being processed) Sharon the young lady working the desk was not only professional but genuinely friendly. I’m from New York and I’m used to seeing some very nasty people. It was a pleasure to shop with such great people. John (the managers) kindness was only matched by his professionalism. A customer came in while I was checking out with and issues that the store could not fix or I should say until John intervened. He fix that gentleman’s issue instantly. Couldn’t have had a better experience. If I need furniture again I would drive down 134 miles back to this location just for the service. John, Sharon, and Lamont thank you so much!!!
This was the worst buying experience of my life!!! The salesman Larry attempted to sell me a more expensive product than I was looking for. When his attempt to upgrade his comission didnt work, he became angry and actually said " You are wasting my time". Lamont, the manager, choose to lie instead of having the incident reported to corporate. I would never ever do business with this company. I actually cancelled my order,instead of giving these arrogant low rent salesman a dine of my money!!
I felt very welcome. Marcus and Sharon were so nice and professional..they listened to what I wanted and helped me find just what I was looking for..no pressure to purchase more..I will recommend this store to everyone.. wounderful employees..10 stars..
Trae was an exceptional help in assisting us in picking out our new living room set. Him and Sammie worked diligently to ensure we got the best product for the best price. If it was not for these 2, we would have gone with a different company for our living room set.
Awsome expert decorator on hand to fashion living room and kitchen for our home. Kudos!
Would never buy from Ashley. My son has been waiting two weeks for a sofa that the delivery men thought was to large for the foot and just drove away. He is still waiting for them to come back but they “ have to wait for the right tome for a delivery on their area”. After all this time it should be a special delivery.
Horrible experience in the Bear, Delaware store. Car sales environment. Store manager hides in the back and refuses to speak with customers. My wife and I went in to look at a bed for our 4 year old son that we saw online. We originally just wanted to look at it in person before making the online purchase but were told by the floor sales rep that he could work with us in store. After talking to him for a few minutes we decided to purchase a bed, dresser and mirror package. He originally quoted us a price around $850 which I passed on and said $700. The sales rep went back and forth with his manager multiple times to get the price where we wanted (close to the online offer). After multiple back and forths with the sales rep, the “sales manager” came to talk to us and advised us that he couldn’t get the price we wanted with the shipping cost but could do $750 which including cutting the shipping charge in half. We decided to not purchase the mirror and agreed with his offer price of $696 for the bed/dresser and 1/2 shipping price. The “sales manager” shook our hands and my wife jokingly said, “don’t come back with bad news again”. He laughed and said “no we’re good, the front desk will call you up shortly to complete the transaction”. 2 minutes later the original sales rep came back and said, you’re going to be mad, my manager said no less than $780. Apparently the person that shook my hand and gave us the price we wanted was not the store manager. We immediately asked to speak to the store manager and a few minutes later we were told he was too busy to talk. I know it was only $80 difference but after being in the store over an hour and being told numerous times different prices we decided to leave. On the way out I asked to speak with the store manager again and was told again that he was too busy (even though he wasn’t on the sales floor). About and hour after leaving the store I called to speak with the store manager and was told again he was too busy. The representative on the phone took my complaint and actually said the “sales manager” that made the deal with me wasn’t a manager at all. Just another sales rep. I still haven’t received a call back from the store manager. Go to this store if you want to be lied to, purchase furniture in a car dealer environment and waste your free time. Oh and the “sales manager” also told us that online purchases take at least 4-6 weeks for delivery and that’s why they offer free delivery. Unfortunately because my son liked the bed so much we purchased only the bed online.. Ships in 2-3 days (free of charge) vs. the 4-6 weeks we were told in the store. Overall just a HORRIBLE in store experience.
Great quality merchandise as well as the terrific service from an associate named Andranae. Very nice young lady and she knows her stuff. Will 100 percent come back for more. 🙂
They stick . they dont honor what they sell . if you ha e problems their team will come out and ignore an obvious issue . spent 1200 on a chair and was told too bad when I started feeling springs inside 3 months
Made two trips to the store (Bear DE) before purchasing. No pushy sales people, Brent was pretty knowledgeable about the inventory and I'll definitely be going back.
One of the worst experiences I have ever had, I was buying furniture for my whole house. I felt very rushed by the sales person and wasn’t told the furniture would not be in for more then 9 weeks from order, plus he wouldn’t give us a price on anything and kept saying you won’t pay anywhere near that don’t worry, but we spent $15,000 and everything was the same price on the signs in the store then on delivery we got the whole wrong table set delivered and store manager is avoiding our calls and corporate tells us there is nothing that can be done! Also some furniture didn’t work properly on delivery And it’s been almost 2 months and no one has contacted me for repair yet! At this point I wish I could cancel and go elsewhere!!!!!
Scammers scammers Beware!
Friendly sales people. Got a new sofa with bulit in reclining sections . Good price for the quality. Could be built more solidly.
Far
Great service
Great service , very helpful
There was no real Price tag on each item. You have to find a salesperson and then negotiate your price.
Nice store. Easy to deal with.
I will never buy any furniture from this place again. Horrible customer service in every aspect.. sales, delivery, warranty.. just horrible all the way around
When I bought bunk beds the store employee didn't tell us that the top bunk wasn't for kids over 80 lbs. in weight.
Did not have couch I wanted there. Refused to match online price even when I was going to order it sight unseen. Ill order it myself if I want it for 5o bucks cheaper
love Ashley's prices are very reasonable
One of the worst experiences I've ever had in a store of any kind. We were looking for a kitchen table and chair set. We showed the salesman a cheaper price on a competitor website to see if they would price match. He left to talk to the store manager and got us a price including delivery and set up. We originally were looking at the regular height but settled on the counter height. When we were ready to pay we went up front and the store manager said it was wrong and the price was going to be almost $200 more. Stating the price was for the regular height table. To me this was a classic bait and switch tactic. From there the manager and the worker with him proceeded to argue with myself and my girlfriend over the sudden price increase. They said that they only rented the name of Ashley Furniture and didn't have to follow the website rules. They were extremely dismissive of our complaints and acted as if they didn't care if they got our business or not. I shudder to think how many other people have gotten caught up in this obvious scam and buckled under and paid the higher price. I would tell anyone to never shop in this store.
There was no pressure by the sales people at all. I was able to browse the entire store uninterrupted and when I was ready to talk to a salesperson I got one. The entire process was very easy and stress free
Frank and Sammie we're very very helpful and not pushy. It made a very stress free experience. Thank you very very much!!! Love my new dining set!
Frank and Sammie treated us great we were extremely happy with the prices and selection
So much to choose from! Great staff. Easy financing.
After having issues with Urban Furniture we found Ashley Furniture on Rt40. Our experience with Marcus exceeded our expectations and we will return for any future furniture needs.
Visited this location for the first time. Had previously shop at this store chain in Virginia with no disappointment. This store had a great floor samples selection, although space is smaller than previously stores visited. We were helped by Brent K. as our salesman. He was friendly and not pushy, gave us our space to shop and discuss at ease but reachable for any questions. They have a big self help shopping digital catalog for additional models not on display due to space. You can save the models of interest in a shopping cart but with no prices (that's a boomer). The salesman will give you the quotes and any sales discounts available in your selections. We had a budget which they were able to come down to. Delivery is available at $75 (covers installation until you are fully satisfied, great deal). Furniture delivery date is a bit long for our purchase so not sure if it's relevant to inventory. Overall, a good experience and priced at discount with room for negotiation.
Sales staff was great, the store had the exact style and availability of furniture we wanted. The office staff was on point and the process was fast and easy
Okay furniture. Slightly overpriced.
Its and ok place for furniture
Found a great sectional, thank you Chris!!!
To high
Nice stuff
I would like to thank Brent for all his attention and assistance during our visit. He went above and beyond to ensure my family and I were comfortable and understood the delivery process, amongst other things as well. We would definitely be back for a new mattress in the future!
After visitng several furniture stores in the Christiana/Wilmington/Bear areas we arrived at Ashley furniture on Pulaski Highway in Bear DE. It certainly was the culmination of our search for the right type of sectional that we were in search of. Frank, the sales associate was very professional and allowed us the the time and space to browse and when we finally made our decision he just made everything from that point onwards a breeze. We wanted the sectional to be of certain dimensions and he made it happen. We wanted a matching Ottoman, he made it happen. We wanted a fair price, Frank made it happen. We wanted a payment plan, Frank made it happen Like I said he was very helpful and very courteous and proffesional. Never ever pressured us into anything. We even wound up getting two accent chairs at a very reasonable price. I would very highly recommend visitng Ashley Furniture in Bear, DE and especially asking for Frank. At the customer service desk was another very pleasant young lady, Sammie, who also made our life extremely easy by going over the details of the delivery dates, what to expect of the Protection Plan and various other details. Once again very highly recommend this store and both Frank and Sammie who both made our shopping experience extremely satisfying. Update: We returned again earlier this month and purchased a bedroom set. Once again the entire staff at Ashley Furniture in Bear DE, were simply professional and courteous we still highly recommend them for all your furniture needs.
We walked in and Trea immediately greeted us with a big smile. I have to admit, I’m a bit picky when it comes to furniture. Trea walked us around and answered every question throughly and honestly. He didn’t even get frustrated when I would ask the same question. He was so helpful and the reason we went back and purchased the furniture we did. He made the experience a wonderful one and we’re so excited about our new beds (which cool you down when you lay on it!) and our new couch! Thank you! Edit* Cyndy and Sammie were so helpful! I went back to talk about billing and delivery and they were beyond helpful. I laughed the entire time and really felt comfortable. Who knew you could do that talking about a bill. I definitely recommend!
Desmond was super at helping my husband and Identify the right bedroom set. His warm, professional and happy spirit was a pleasure. The store manager was awesome with us as well!!!! Finally Sammie assisted us as we finalized the paperwork. Great Team at this location!!!!!
I have purchased furniture from Ashley furniture store in the past but never from their location in Bear, De. I was pleased with the service when I was there buying furniture until it was time to sign the papers to purchase the furniture. I was told that if at any time I was not happy with my decision, I would have 72 hours to cancel the purchase on the credit card. What they failed to omit was that I would still have to pay 30% of the cost of the furniture. When I called the Bear, De location to explain the situation, I was told that there was nothing they could do. Seems like shady business to me.
After posting a 5 star review I realized I had made a terrible mistake. After purchasing a living room set and couches. The customer service is the worst I have ever dealt with. The employees give false information and neither does the store or the warehouse have any idea what they are talking about and can not find any answers for my issues. "All I can do Sr. Is send a email and wait" is the answer i have received over and over again and have never received a follow up call I have had to reach out to them.I had purchased coffee table that has been damaged multiple times and yet to have it fixed and it has been over two months. Each and every time I call there is a new excuse. I will leave a photo of what I am dealing with now. Just to show I am not making a false review. Not the store wants to send service to fix it and it is supposed to be a new piece. Be careful with these people they are crooks in the sense of customer service. People in store where very nice but that is expected when being a sale rep.
Lady at desk was very Rude. no respect what so ever. I not going there for furniture anymore
The sellsmen kept following through the store like we were going to steal furniture. Felt very uncomfortable. Fromvwhat we did see the quality the furniture didnt look or feel the same. Almost like Renter Center and others!
Great service provided by Des and Sammie the other night!! Store location super convenient and the Salesman Des is extremely knowledgeable and patient!!!
We were very happy with our initial experience at Ashley's. The salesman, Marcus, was very helpful as was the manager. When we got home and examined our paperwork more closely, no one went over it with us at the store, we found almost everything was incorrect. We had to return the next day it get it all straightened out. We ended up spending somewhere between 6 and 7 hours at the store in total. Hopefully it will be worth it once our furniture arrives!
my experience at ashley furniture was great. Andranae and Des were a big help in assisting me to find the best bedroom set.
Andranae & Des provided excelling service, they were kind and couldn’t wait to assist me in finding the best bedroom set that’s fit for a princess. If you are to ever stop in, make sure to ask for them.
Frank from Ashley Furniture in Bear, Delaware is my favorite furniture salesman. I am not saying this lightly, actually he is the only furniture sales I like and the only one that I have bought multiple furniture sets from. Frank is friendly, knowledgeable, and most important, honest! As long as Frank is working at Ashley Furniture I will continue to purchase more furniture from Ashley!
Fabulous sales team, very polite, friendly and welcoming, The management team went above to make sure we were happy 😊 Would definitely purchase again’ Thanks so much,
Very nice staff
Josh was awesome saled us a great sofa for an unbeatable price
Bought a couch and the process was quick and painless. They dropped the price below the online price for me. Friendly staff and very helpful. Thanks Marcus/Sammie!
Stay away from there if you can. Way over priced for pressed wood furniture
Brent was very helpful and knowledgeable I also liked that he showed me the section for the furniture I was looking for gave me basic info and then allowed me space to look around on my own and after a few minutes checked in on me to see if I needed him for anything or more time to look around on my own. I hate it when sales people don’t let you breathe and Brent provides a great balance for me.
Had great experience with Brent. He was friendly, informative, and questioned size of our room to make sure furniture would fit appropriately. Ended up ordering the door buster special sofa, along with a chair and ottoman. Brent offered a better price for chair and ottoman, since sofa was a lower price. Store manager was nice, but lady at desk was a little unfriendly at first. Lady calling to set up delivery was super nice. Furniture delivered when promised, no problems. Love the color of the furniture. Material seems to be good, hopefully will hold up well.
This store has the worst customer service. I was told one thing it ended up being another the manager John is just rude and unprofessional he got very ignorant and talked down to me I usually don’t do the corporate complaining thing but he has definitely earned a phone call they need better sales training and customer service training now could he as a manager be a role model to his employees of he can’t even talk to a customer right .. I WOULD never consider doing new business with this store again not to mention it has been almost a month since I ordered and I still have no delivery date for my furniture. Never AGAIN
DO NOT BUY ANYTHING AT THIS STORE! I bought a bedroom set in January and the finish is bubbling and lifting off of my dresser. The store sent me to the service department who told me it was cosmetic and they could not do anything about it unless it was 72 hours after purchase. I called the store back and they blew me off. The finish keeps bubbling down the top of the dresser and they said it's NOT a defect. Very disappointing. Don't waste your time or hard earned dollars going there. I would give it a negative 0 star if I could, but I had to choose 1!
Des/Darryll; very helpful and realistic with their sales. Smooth checkout and understanding of delivery and other information. Very clean and organized store!
Sammie was very helpful with our purchase and made sure it was loaded safely in our truck. I would recommend that everyone stop by for the 50 precent off sale this weekend
Good deals and great customer service. Very happy with my furniture purchase...would go back for more purchase.
I was assisted by Daryl and Crystal and they were great. Excellent customer service.
Marked up prices.
Ordered a new sectional and everything was great! I had a selection of options to choose from and Darryl was on point with everything! He made the buying process flow smoothly and let me know if delivery and timing for everything! of you want new furniture go down to Ashley & ask for Darryl!!
The staff met me at the door and offered assistance with anything I needed. They were knowledgeable and friendly. They even verified the online price and matched it. I would recommend anyone to buy here. They are extremely helpful and stayed with me through my shopping experience to make sure I was satisfied and got everything I wanted up to and including insurance. Thank you Des and Darryl for going above and beyond!
Nice atmosphere, great help from the staff ****
I told them what I was looking for and Markus the salesman was most helpful. No pressure to buy a higher priced item. Everyone was friendly and helpful. Will recommend to anyone looking for fine furniture with reasonable prices.
E’Mia at the Ashley furniture on concord pike helped find me and my girlfriend great stuff for low prices. She really helped in deciding on what look to go with
The reps and general manager were very accommodating and helpful. I’ll definitely be back!!
Crystal and Cyndy were both were friendly and efficient in assisting my husband and I in buying a great new accent chair for our living room!
Crystal was great, she was very personable and got us the best deal. She kept the conversation going throughout the whole process. Cyndi was quick and efficient and super friendly. We had a great experience at this location!
Great place. Furniture is quality but very pricey
Beautiful furniture well made little more on the expensive side. Great staff excellent experience
Nice store, but the constant following of the salesman was annoying.
Expensive
Very old design furniture. I would rather go to America Signature.
Went to this store 5 or so years ago and had problems. Now the store is great. The store has a decent amount of furniture and it's all reasonably priced. The salespeople were very helpful, but not pushy. Brent Cromer was our salesperson and he was wonderful. Cindy assisted with the contract and was able to answer our questions. Great place to buy furniture!
Nice and friendly service. Brent was patient and helpful. Cyndy was very nice.
Went in with my son to find living room furniture. Frank gave us not only great customer service but a great price including warranties on everything we purchased. Will go back since we have one more room to furnish!
Walked around aimlessly. No one came over to assist us. They were too busy cursing at the front desk area. I had my kid with me, thanks. Will be buying elsewhere.
Staff ready to help. I love the store and I'm a regular customer.
you can get all home need furniture of very good quality.....very nice customer service...
We stopped in looking for a couch set that was affordable, durable, comfortable and could withstand small children, we weren't sure we could find something in our price range that fit the bill, but Brent was excellent. He showed us a variety, helped us narrow it down and gave us pointers on things to remember that we hadn't thought of, such as the balance of the room we would be putting the furniture in. He really is an expert, he knows brands and materials, construction and durability inside and out. He made the process easy and affordable for us. We could certainly recommend that you stop there first when looking for your furniture!
Sandy Gell was wonderful. I came in wanting a specific console table and two chairs. She and some of the other staff were very helpful. Great service!
Absolutely spectacular customer service! Ram and Sammie were very knowledgeable and friendly. Ram knew exactly where everything was in the store and Sammie was very thorough when explaining everything to us. I would definitely recommend this Ashley furniture to everyone I know
Dislike giving bad reviews - this location simply does not live up to the Ashley branding I've known. My past two visits were horrible. The first included looping around the store twice with no greeting, no sales paper being offered, and no one asking if I needed assistance/had questions. Despite the clerks gathered at the service desk laughing . . . I figured just maybe I was invisible or it was a bad day. Second visit, I was greeted. Went to look at the mattresses but upon asking the initial clerk for assistance, I was aided by a gentleman that failed to listen to my interest and instead insisted on his attempts to sale me the most expensive mattress in the store. In sum: I get it. Some days are rough. Things happen. It's life. Don't overlook potential customers. Listen. And Engage. Unfortunately, this store does not earn my approval and does not live up to the Ashley standards I've experienced in previous stores.
John and Sammie were very helpful. Very polite. The store was very clean and lots of furniture to choose from. Def. recommend.
Use real wood.. My couch is broken and no wonder. Your designs will hold up if you didnt use the cheapest wood on the market.
Good selection of furniture, fair flexible prices, super friendly sales people.
Corey sold us our living room set in April and we love it! Great customer service and the furniture looks amazing!
Corey went above and beyond to help us look for a tv entertainment stand. He was the only associate available at the time of visit. Hard work should always be recognized. Good luck on your future endeavors.
Frank was the absolute best! Very knowledgeable and funny, not so overbearing. Relieved the stress of furniture shopping, it was an easy transaction. We highly recommend him. Thank you sooo much frank!!!
Very very long experience make sure you set a good amount of time aside when you go here
Nice place
By far one of thee best customer service experiences that I’ve ever encountered. Yes I intended to say thee so that my point was emphasized lol. Crystal and Ram went way above and beyond and made this stressed mom who was relocating from out of state much more at ease. As someone who works in customer service I would recommend them hands down for everything. Thank you guys for making my transition much smoother.
Ram and Crystal were amazing. From the time we walked in everyone who greeted us was personable. We knew what we wanted they weren’t forceful but actually listened and offered advice when asked. They also worked hard to make a great deal. I enjoyed our experience here furnishing parts of our new home.
My experience here was horrible , the sales people are rude and ignorant , not helpful or inviting . Ruined my entire moving experience as a customer who was shopping to furnish the entire house. I ended up ordering all of my stuff online and even so I have to constantly call for updates . I would not recommend this place.
Dallas and His Band of Wonderful Salesmen and Women are Exactly the folks You NEED to come see if You're looking for a Great Deal for Your Home Furnishings! The prices can't be neat and the Selection is Fantastical. Go see for Yourself and tell 'em Erl sent ya!
I’ve been looking for the perfect king bed and mattress for myself for several months. Upon price and value evaluations, I decided to go with the sorinella upholstered bed with a beauty rest hybrid mattress at Ashley in Bear,DE. Corey C was the greatest help. Upon several trips to the store and trying the mattress several times, I felt comfortable making a purchase with Corey. Non pressure sales, excellent service. I recommend giving Ashley in Bear a chance. Ask for Corey!
I walked into Ashley furniture in Bear, waiting on my pager to buzz from hibachi. It felt like home walking in the store, as I was humbly greeted at the door. Corey gave me an excellent tour and I was impressed by his willingness to help me, though I was just out to dine. When in the market, this establishment will be a first thought.
Great service. Corey took great care of me. I recommend him and the Ashley branch in Bear!!
If I could give zero stars I would. Let me tell you I will never buy anything from this company again or refer anyone to them. I purchased almost a complete bedroom set and it gets delivered with scratches, cracked draws and a damaged mirror. They take pictures tell me that they have to leave it and they will take care of me by either fixing or replacing the pieces. I take pictures and call while they are still in my home, I’m reassured that they will exchange the pieces. Over 6 months of fighting with them and going to the location dealing with the manager I still have not had this corrected to 100%. They give me the run around and I have to track the manager down. I as a customer should not have to work so hard to have something done to get this corrected. They finally sent replacement pieces right before a holiday but refused to sent anyone to replaced them. I have 5 very large boxes sitting in my living room with no place to put them and family coming. They send someone to replace those pieces and bring a new mirror. Well the new pieces are damaged, wrong pieces ordered and another damaged mirror from their warehouse. They have rude customer service and they refuse to do any more then that. The store manager supposedly is on my side but can never return a call or contact me. I’m still waiting for my replacement mirror. Oh I forgot that sent some rude nasty tech to my home wanting to use a paint marker to fill in scratches. No that is not acceptable at all. Who wants to pay a lot of money for damaged pieces and have them touched up with markers. I would of went to Good Will if that’s the case. The district manager refuses to replace my mirror because he claims there was a gap after it was delivered from when I made the claim WHICH IS A LIE because it was made the same day with the gentleman right in front of me. He even called his boss about everything in front of me. Worse company, worse customer service and the worse management. I warn you do buy from them and if you do then do not listen to them and keep any damaged pieces make them take everything back no matter if they walked 3 flights of steps and guarantee it will be handled with no problems. So after spending over a $1000 for something that is damaged and not just one piece but all four pieces I was extremely disappointed by the way they treated me and the way they handled everything.
Brent was awesome.i would reccomend totally.
I am currently comparison shopping for furniture for my new home. While I have not made any final decisions I must say that I am leaning toward making my purchases at Ashley. I had an incredible experience at the Bear store today. I highly recommend a salesperson named Corey. Corey was most professional and extremely knowledgeable. I have been to a plethora of furniture stores over the past few weeks and I will say that Corey was far superior to the other sales people that I worked with. I will more than likely return to this store to make my purchases because of Corey's excellent service!
Our salesperson, Crystal was awesome. Let us walk away the store first and came to find us to figure out what furniture wanted. The pricing was excellent and she was very patient us. Also very throughly explaining the pricing and financing terms.
Visited the store 6/30/18. Worked with Jeremy and Dallas. They both provided excellent customer service. Worked with me on pricing. Did not apply heavy pressure to make a purchase. We have not decided on whether or not to purchase, but will definitely be back because the selection was good and the service was great.
I spent three different days over the course of one week shopping at this store and was originally impressed by the selection as well as the cleanliness of the store. I am very disappointed by the deceitful staff and "sales". After the second day looking at the store I found a sofa I was interested in purchasing and took a picture of the price. I returned on the third day (later in the week) and the store was now running a "massive sale" where they "had" to clear out their product and everything was discounted. The removed the prices on everything and only had place holders with slashes over the prices. Suddenly the couch I wanted to purchase two days prior was now an additional $150 despite the large sale running and it being on "discount". When I confronted the salesmen about the price they replied that they "got it wrong" and the sofa was the price I mentioned. I responded how could they be having such a massive sale and yet this sofa is the exact same price (after me having to confront them). I noticed that many of the furniture pieces around the store were marked up for the sale. The entire encounter was very shady and misleading which prompted me to leave the store in search of a more honest business.
Overly price cheap furniture
Bought table chairs on line was different color talk to manger not willing to work with me would have to pay 100 shipping no matter what
After price watching for over a year on several Ashley Furniture sectionals with pricing varying from store to store and online I finally made a purchase. Now previous to my purchase Ashley Furniture has consistently advertised sales online and through commercial that we're not in existence upon arrival at your local Ashley Furniture. They have raised the pricing on several items then promoting percentages off which equals to the original marked pricing sometimes even higher. Additionally advertising free shipping during these sales for shipping to only be added into the sale price and listing it which means it's not free shipping. Finally, coming to my purchase which was paid upfront in full. Delivered and visually okay to accept, to then an hour after delivery recline in the recliner portion of the sectional and find it unstable. After inspecting finding a piece of thin pressed wood broken under the couch to which I'm now told I ashoul have refused at delivery.... Well my last sectional was purchased from American Signature who did not require me to flip a couch upside down to inspect the hidden wood frame. Nor did their customer service rudely try to over talk me while being nasty and I recall there being management available on premises. All of which was not the case with me experience with Ashley Furniture. Over priced, poorly made furniture with horrible customer service.
Everything in this store is overpriced! I went to Cohen's furniture and they had 3 beautiful Ashley's Furniture sectional sofas for $719 but did not had the color I wanted.. I Went to Ashley's to check if they had the color I wanted and outside they had banners everywhere saying 50% off everything! but when I went inside my jaw dropped to see all sofas/ sectionals $3,000+! I don't want to imagine when there is NO 50% off!! Definitely not paying that outrageous amount for a freaking sectional!
We got a bedroom set. The staff were very friendly and the items were delivered before the 4-6 week date that they gave us :) We were happy. The delivery men were friendly also.
Bad experience at this location. Never had a problem in the NJ Ashley furniture store.
It was a great experience. A first for my wife and I. We were able to find exactly what we wanted for a great price. Took a few days to shop around other stores but all we saw was how everything else couldn’t compare to our purschase at Ashley’s Furniture. The employees were very helpful along with the delivery staff.
Bad service, bad furniture, rude management. Never again
Damaged my order on delivery. Sent back for repair. On return damaged and gouged my walls putting it back in my home. Refused to repair damage or acknowledge they did it. Manager very rude uncooperative. Will never do business with them again. Expensive furniture, poorly built. Big mistake buying from them. Learned an expensive lesson.
Very ok'ish place. Not great stuff compared to prices.
I always find what I want at the Bear Ashley HomeStore. The folks greet you when you enter and are very hospitable/helpful. Ashley HomeStore is my furniture store of choice.
Great service just wish they would be more up front about the $99 delivery fee which makes their prices the same as everywhere else.
Had a wonderful experience with Crystal. The furniture is great quality and the customer service experience was excellent. Please ask for Crystal.
Corey is a great staff
Not a single item had a ‘real’ price on it. They were all marked up super high, and the prices were crossed out indicating a ‘sale’, but you have no idea what their markdown is without asking a sales associate for every little thing.
I received different quotes on the same piece of furniture. The sales associate was very friendly, but the manager treated customers like they were inept and ignorant.
Had exactly what we wanted and the price was discounted nicely.
This store is so unprofessional. The salesmen stand around and are unhelpful.
Very pleased with,my overall experience with this store!
Frank was a very polite and helpful rep. He took me right to where i need to be and sold me the best beds for my daughters. He was to the point with description and other details that i asked him. I love Ashley furniture! Great place to get furniture especially if u want to lease as well. Thank You Frank !☺☺
Frank was great!!! The service was great! Will be coming back
Frank was our salesman and with a group of 13 people to look for a new living room suit for our mother can be difficult with different opinions. He was gracious and kind in helping us with our selection and he may the experience enjoyable.
Great business to deal with and awesome people to deal with
Excellent service.
Lovely place! Clean store, saved money, helpful staff!
I love this place Frank was our salesman he was amazing. We were in and out in no time with no hassle anyone looking for furniture go see Frank at Ashley Furniture Bear DE he’s awesome and the store has so much to offer just beautiful and a very wide selection ❤️
I walked into Ashley Bear completely clueless as to what I wanted.. Crystal was beyond amazing in helping me and extremely patient! I highly recommend seeing her.. I'll definitely be a returning customer!
I had an awesome experience purchasing my living room furniture. My sales associate was Crystal, she really went above and beyond to help me get the furniture set that I wanted. I definitely will be back for my bedroom set.
Me and my Mother had the best experience today with Crystal, being my mom is elderly and has no patience! Crystal was a life saver,very friendly and really helpful thanks again#happyson
Chrystal
Mohammad did a wonderful job helping find what I needed. I was in and out with what I wanted! Wonderful experience!!
Crystal was our sales associate and she way beyond helpful from the minute we walked in. We got the bed I’ve akways wanted at the deal i was hoping for. We’ll be back for a new living room set soon. Thank you crystal!
Nov's Date Night Winner. Come in and ask how you can win our Dec contest.
We got furniture for our new Home and the service was Fabulous!!
Shane, our sales associate, was very pleasant and helpful! We will definitely be back for any future furniture needs!
Crystal was awesome! We got a great deal on a beautiful sectional and tables. That was my original review and oh boy how it changed since the furniture was delivered!!! My husband and I bought a living room set consisting of a sectional and two tables in October 2017. Everything was delivered on time and it wasn't until about a week later we realized the one piece of the sectional was broke when I sat on it for the first time. It made a loud bang noise and sunk in. We pulled the cushion off to see what the noise was and the whole support was broken. No one can sit on that piece. We have called the warehouse and the store we bought the piece from over 10 times with no luck of anyone even calling us back. Not only was the sectional broken but the metal coffee table we bought is crooked! It was delivered this way and the store and warehouse are refusing to call us back or do anything about it! DO NOT GIVE THESE PEOPLE YOUR BUSINESS or you could be dealing with brand new broken furniture like my husband I for weeks on end!
Great experience, beautiful furniture. I'm a happy customer.
We had bought a bedroom set yesterday and came back today due to being un satisfied, crystal helped us correct our order and find a better bedroom set to fill our needs! She did great helping us out and explaining to us everything we needed to know !
Please save yourself the time and the aggravation and DO NOT purchase from this store. The easiest, stress-free, part of this entire experience was when they took payment for my purchases. Crystal was great in helping me pick out the 3 pieces I selected. I told her I needed a Saturday delivery (it was even written on my order form) since I moved in on the first and would be working the rest of the week. The following week I get a call from delivery, saying that my delivery date would be on the first (Wednesday), a day I explicitly stated I was unavailable. The representative tells me she’ll talk to a manager, as my file was never noted, and she’ll get approval for a Saturday. She tells me she would call back if there was an issue. I heard from NO ONE that there was a problem, so on Friday, I take it upon myself to reach out to this store and confirm delivery for Saturday. They have no idea what I am talking, and all that they see is that I’ve rejected delivery. I speak to a manager on that same Friday, who tells me she will contact the warehouse and get it sorted out. I hear from NO ONE. Apparently, the warehouse and the actual store location have nothing to do with each other, and leave it up to client to pass along messages between them. Imagine my surprise when days later I hear from a different representative trying to schedule a delivery for a Wednesday AGAIN. So for the fourth time, I explain the situation to ANOTHER employee that I am unavailable during the weekday. Finally this representative schedules me correctly for a Saturday delivery. The delivery team arrives and in the process of setting up my mirror to my dresser realize they have the wrong hardware. I was told (Saturday) that someone would be in contact with me by the end of the day. On Tuesday, with my mirror still sitting on the floor, and hearing from NO ONE, I take it upon myself, AGAIN, to contact the store. They have no idea that there was an issue and I get transferred to someone who then reads the note on my file. They realize my mirror was never attached. I was told someone would contact me, and the problem would be fixed shortly. It is Thursday, and my mirror is STILL on the floor, and NO ONE has contacted me. It is beyond aggravating dealing with Ashley, they lack communication and responsibility amongst employees. If you choose to buy from them, please know you will be doing your own customer service, and repeating yourself constantly with no solutions being given. There are a bunch of furniture stores around I wish I want somewhere different, or gone to IKEA and done it myself. Ashley Furniture just takes your money and that’s where the customer service starts and ends. I placed my order on October 22nd and at this rate, I'll be lucky if everything will be sorted out correctly before a month has past. I wish they would have taken a month to be confused about taking my payment.
I lost my home almost a year ago and was given gift cards to Ashley furniture. All of the employees are wonderful but crystal is the greatest!! She is amazing!! She helped me find the greatest bed set ever and when I go in to make payments she always comes over to ask how my house is coming!! She always greats with a hug and a smile and I’ll be coming back to fully furnish my house soon. Because of the great employees there and mostly crystal I won’t go anywhere else!!
Purchased a new couch and entertainment center with fireplace insert. They were great with price and customer service was great. This is my second purchase with no issues or negative feedback.
Tracy was excellent and very courteous.
Tracie was my sales person she was very patient didnt follow me around she always let me know she was near by. Tracie was knowledgeable about the information from which I inquiried about the services and my experience even down to the check with Sammy over all was Great! Praying the delivery experience be Great!
Shayn was sales person. Crystal checked me out
Love the service thanks frank.
Sales representative and cashiers were very nice and helpful.
This Ashley location provided us extraordinary service. Our salesman Shayn was very knowledgeable and helpful. Darryl got us out quick and hassle free.
Had a great experience. Tracie was very helpful and I am very pleased with my purchase. The staff did a great job helping with my delivery date as well. Highly recommend this location!!
Mohammad was a great salesman who was able to quickly answer all of my questions.
Crystal was awesome - nice & easy !
I had a wonderful experience at Ashley Furniture. Crystal was my sales woman and I found her to be very genuine and extremely helpful. Her sincerity sold me the sectional, and I ended up buying a lamp and kitchen table too! I would come back here, specifically for her. Thank you, Kelly Marro
Tracie was a great sales rep. Staff is awesome.
Walked in with my husband and met with Crystal and she was great, a true BLESSING in disguise. She was perfect and patient and was such a BIG help.we walked out satisfied, anxious to get our products, greatful, and Thankful for Crystal. I am absolutely pleased with my experience.
Jordan's the man sold us half the store
Jordan was a great help with bedroom sets and a living room set. Thanks!
Jordan was AWESOME !!!!!
Frank was awesome and efficient and helped me find my little girl her first bed, thank you!!!
Great time and very patient folks here at the bear Ashley furniture. Thanks so much to Crystal for her time kindness.
Crystal and Sammie where great
Very helpful! And really nice furniture! Good prices.
Crystal Broomer was excellent service definitely recommends her to others...THANKS CRYSTAL ❤️
I had a great sales person named Mohammad. He was very helpful.
Love the customer service very good prices 😊
Love the store and coustomer service
Clean store, well organized, and great customer service. I dealt with Mohammad and he was very helpful and knowledgeable.
Money well spent! Great customer service! Highly recommend!
Crystal was great! Very helpful and great to work with. Worked to get us the best price. Highly recommend Ashley Furniture and ask for Crystal!
Crystal is awesome! So helpful
Crystal is the most helpful person there and she was a very polite and sweet person she answered all my questions as I need it them answered she was very professional and very outgoing dressed very well
Frank was awesome!
Frank was awesome! Thanks for the great experience
Mohammand, he did great job show us what we looking for, Thankyou
She helped us with everything thanks
Frank was awesome
Crystal was wonderful! She was so accommodating and very professional. Even though the store didn't have the model of the reclining sofa and loveseat we wanted to look at and purchase, she took us over to what they had available in that same price range. We chose the Hector floor model because it gave us more furniture for what we were planning on paying. It was a great deal! It was like getting the rocker/recliner free! She was very thorough in everything that pertained to purchasing a floor model and also the 5-year warranty on repairs and cleaning. We couldn't have asked for an easier process. We can't wait to get our new furniture! Crystal....we will be back at sometime and when we do, we will be looking forward to you assisting us again. Crystal...you ARE THE BEST!!!! Thank you for being so helpful!
worked with Traci on a new mattress and box spring. she was very personable, educated on the products and helpful with questions. looking forward to getting our new bed, been sleeping on a sofa sleeper for many weeks now!
I visited this store to purchase a new dining set for my new home, and I had the pleasure to work with a saleswoman named Crystal. She was absolutely phenomenal! She was knowledgeable, progressional and even kept my 6-year-old entertained while I completed the paperwork for my purchase. She was so amazing that I came back a week later to order furniture for my son’s room, which was not a part of my original plans. I always appreciate working with good people and I would recommend her to ANYONE that’s in the market for some new home furnishings. Not only are the furniture pieces of quality and competitive pricing but they offer some unique and beautiful accent pieces. If you’re looking for furniture, come to Ashley in Bear, and ask for Crystal.
Frank was awesome to work with, will do business again!!
Mohammad was very helpful and knowledgeable. Fast friendly service.
The staff is great!!!!!!!!
Very helpful very professional will recommend to everyone great Staff Mohammad was the best we will always get our furniture at this location
Excellent service
I loved Crystal she was really funny and she made good deals.
Walked in looking for a specific bedroom set and was greeted at the door by Crystal. She gave me a great deal that I could not refuse and she was so friendly
Sale manager Crystal was very professional and helpful. I will be extremely excited to recommend that my friends and family buy their furniture at this location, as long as Crystal and employees like her are there. I also appreciate the professionalism of the delivery personnel, and how quickly and safely they completed their task of assembling my furniture. Great people, Great furniture, Good time , money well spent!!!🤗
They were great had an excellent selection and the sales person guided us around the store to what we were looking for. She was not at all pushy and made us feel comfortable.
Nice
I absolutely love this store!!! You deal with real salesman that actually have the customers best interest in mind. Yesterday my roommate and I visited this store just as we have many times before. This time was pleasantly different. WE GOT CRYSTAL BROOMER!!! She was excellent and very knowledgeable. What we most loved about her is she didnt hawk and bother us all around the store as every other salesman does. She gave us our space to find what we liked and if we had any questions then we could come to her. We finally found a sectional we loved! She gave us an amazing price and even helped us decide how we could arrange our living room to make everything look right. In addition to the coach, I've always wanted an entertainment center with a fireplace. The ones on the floor I didn't care for too much. I either liked the fireplace and not the entertainment center it was in.. or vice Versa. CRYSTAL BROOMER SOLVED THAT ISSUE AS WELL! She found me an entertainment center I loved and add the fireplace we wanted... her service motivated me to buy 2 fireplaces. Once we were ready to check out and take care of the paperwork. My roommate and I each had someone helping us check out. DARRYL PINDER and BARBARA HERSHEY were awesome. They didn't make us feel like they just wanted to take our money. They made sure we were happy with our purchase and if we wanted to make any last minute changes. DARRYL and BARBARA made us feel right at home. We will always come back to this location! Thank you CRYSTAL, DARRYL and BARBARA A Very Loyal Customer, Tare Ward
Store looked nice, employees were friendly. Haven't been to a Ashley store in many years but the prices seemed a lot higher then before. They weren't outrageous just higher then I remember.
Clean, well lit, attentive yet not pushy.
Not the best quality in my experience. Customer Service can be a bit of a nightmare sometimes.
This was truly a delightful experience. I'm from Philadelphia, Pa and decided to visit the Ashley's Furniture Bear, DE location. Upon arrival, I was greeted by Crystal Broomer and she truly exceeded my expectations regarding customer service and knowledge of Ashley Furniture products. Ms. Broomer was very friendly as well as attentive to me throughout my visit. I wish that I could give her a 10 star rating, but Google only allows 5!!!! Thanks again for your expertise Ms. Broomer!!!
The sales associate Crystal was great
I wish I could give them zero stars. We bought our furniture back in October and picked out our pillows which should of been ready when we picked up our furniture. Well it's now almost the end of May and we still don't have our pillows and every time we have called they have told us that they are on their way to the warehouse and we should be getting a call soon. I called today and spoke to someone else and they told me that they don't foresee those pillows ever coming in and we should just pick out a different pattern. They have done nothing but give us the runaround on our pillows, their policy on buying their protection plan and the delivery methods. Do not shop here! They are horrible! Also if you ever call to try and talk to a manager they will either say the manager is off, comes in later or is busy with a customer.
Good products nice prices
Worse place to buy. Please run, run, run. Management, boss, owner and employees are no help. They are not professionals. I spoke to three different employees and not one has worked there for more than 2 months.
I will never do business with them again. I called the day before my delivery on a Monday to cancel my delivery for the following Tuesday because I had an issue removing my old furniture my trash company could not remove it until later that week in the town I live in does not allow us to put our furniture out too far away from trash day. The lady at the store said that they would go ahead and let the distribution center now that they would cancel it. On Tuesday when I woke up and did not receive a phone call to reschedule I called and was told that the furniture was already on the truck they never got a cancellation message and if I want to reschedule it was another $99. So I paid extra money to get rid of my old furniture and I called back the store to get my $99 refunded for the delivery charge. After calling multiple times and the manager saying I will call you back I have to call my district manager I finally got her to give me an answer (even though she never called me back like she said she would I had to keep calling her) she said the warehouse doesn't want to refund the money and there's nothing she can do about it. Horrible horrible horrible customer service I will never buy anything from them again and I hope everyone else chooses some other furniture store to buy new furniture. They don't care about the customer you try to call corporate and they say they can't do anything either. I hope they go out of business.
Worst delivery customer service I've ever experienced. Completely rude and unprofessional. Never received a call regarding delivery. Called the store to follow up, told me the distribution center was having "trouble with their phones today" and to give them a call. The woman who answered swore she called and left a msg, argued with me telling me I was wrong. Until i told her that's impossible because my mailbox isn't set up so you can't leave a msg.. didn't have an answer after that...still was completely rude and unprofessional. Not to mention the worst grammer/improper English. Don't waste your time with this store.
Helpful
Great products for the money! Lasted us almost 10 years still strong
Horrible. Bought my furniture and they said it would be delivered in about 3 weeks. One week later they said it will be at my home in 2 days on the twelve delivery. 1. The furniture never showed up. 2. We called and they said the truck broke down, which was a lie. 3. The deliverers walked out on their jobs. 4. I have no idea when my furniture is coming. Don't go here if you want your furniture in a weeks time. I'm really disgusted at their work ethics.
I am extremely frustrated with the lack of professionalism of the store. I had a very large purchase from them (my entire house) and they have given me nothing but the run around. I have been in the store multiple times to fix an issue and have tried calling. They keep telling me different things (I need to talk to this person/this person isn't here so it can't be done) and after over a month of placing my order and receiving my furniture the initial issue is still not fixed. I have given them the benefit of the doubt multiple times but they continue to disappoint me. I do enjoy the furniture itself, so my recommendation would be to look in the store, pick what you want, and purchase online so you do not have to deal with these people or go to another store. The customer service of this place is a joke.
I will NEVER go to Ashley's AGAIN!!! Worse store ever!!! I bought a mattress for 1,300.00 the sale customer told me I can return! I came back telling them I'm not satisfied, when you lay down even springs are being felt and it's been 6 months!!! And they ignore my calls, never return my calls, when we go they always tell us the Manager is not there. The sale customer called us a lier!!! He never said that. I been calling and nobody helps me! I'm never coming back and don't recommend no one neither!!! They are thefts and lier just to make a sale!!! Lost valuable customers just for greed!!!
I bought a bed set on December 2014 and one of the night stand was defective. The drawer could not closed and there were scratches on the furniture. I've been trying for 4 months to have the nightstand fix. I called the warehouse, I called this store and no success. I have sent them at least three emails and photos of the damages. The store employees including the managers have no leverage or cannot do anything to correct an issue. The store and the company as a whole has managed my issue very poorly. I also must add that the quality of their furniture and /or their delivery service is poorly. This was a brand new bed set and should have not any issue issues. I am still waiting on a resolution to my issue as of April 8th, 2015.
I wish I could give it ZERO stars! Definitely the worst Furniture store we've ever visited. The sale person introduced herself and then Stalked us through the whole store. At one point I swear she was hiding behind a sign. But,, that isn't what was so bad. After our first lap we were near the entrance and I overheard a salesman tell a customer, "they don't allow pictures." So I asked him if he was kidding because I couldn't see his face when he said it. He replied, "No i'm not kidding." So I asked, Why? He turned bright red and basically yelled, "I DON'T KNOW SIR,,, I JUST WORK HERE, I JUST DO WHAT THEY TELL ME!" I wasn't being a jerk or anything, we were shocked, the other sales people were shocked. I was being friendly, but he just spazzed. So I got off the sofa I was casually sitting on, and said to my girl, "I'm ready to go" and we were out the door in 10 seconds without another word. A Very weird shopping experience, and I can tell you, I will never drop hundreds or thousands of dollars of my hard earned cash in a place like that.
I should of read the review below before i purchased the products from them... They are nothing but scam artists worst then a Used Cars Salesmen... If you need good furniture please go to Others store not to Ashley Furniture. Lester and Kim the Owners are con artists... I am a victim of there bit and switch scam..
Never shop here! At first everything was great. My father and I were excited for our new piece of furniture and it arrived when we were told but when we got the sofa we noticed an imperfection. It took a week and a half for them to come out and check it out. When someone finally arrived to take a look we were blamed for the imperfection and they stated they would order a part to fix it. We had to wait another week and were left with an imperfect sofa. Customer service is rude and careless. I don't recommend anyone shop here! Worst experience.
Ashley in Newark, DE - Thumbs Down! Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had the nerve to as me "how". He's the delivery person and had to ask ME how. What a joke. I told him to wrap the furniture in the blankets they had in the truck. Then he asked me how would the blankets stay on. What a joke! I told him to use the rope (also in the truck) to tie it around the blanket. He shut up after that, but this only the beginning of my nightmare. All the tables have swirl marks, smudges, outright scratches and a noticeable dent in one of the end tables. I was told the swirl marks are "normal". It's obvious they were used. I called Ashley about repair or replacement. They have missed multiple appointments (both telephone call-backs and visits) and not even called to reschedule. I had to consistently call them after they missed the appt. The manager was a nice guy, but VERY forgetful. They came out to look at it (after they missed an appt that I had to call them about), then came out to try some swirl remover (again, after another missed appointment that I had to call them about). The swirl remover did not remove the swirls. Then they said they would order new table tops and have them delivered to my residence. Two weeks passed, nothing. I call them to ask about the delivery, they said they would check and call me right back. Two days passed, nothing. I called them, yet again, and was told that the separate table tops were not an option. So tell me why didn't they call me when the found this out??? Makes it so bad is that the manager told me (on his previous visit) that he had already ordered one of the table tops. Only a couple weeks ago did the manager get a hold of 1 tabletop and replace the one that was dented. His doing that was the only thing that kept this from being a 1 star review. He also said he would escalate the other table issues to his boss. Since then I've tried speaking to the main manager, but he always has left early. I give up. I don't know about other Ashley stores, but communication with the customer is non existent with this warehouse in Newark DE. They answer the phone, but not much after that. Either way. Absolutely the worse customer relations I've ever experienced. All I can do at this point is sell this stuff at a loss, buy GOOD tables and send complaint letters. If you live in Delaware, I strongly recommend that you don't buy from Ashley furniture! Save yourself some money and a headache. If you must, then don't let the delivery guys rush you to sign for the delivery like the did to me. Inspect the furniture thoroughly because coming from Ashley (and from reading other reviews), it's automatically suspect. If you notice damage, don't sign! Make them take it back immediately.
Furniture is cheaply made(put together with 1x2`s), staff is difficult to deal with, and once you buy the furniture and it breaks nobody cares because the insurance is paid through a third party carrier...you end up in a giant game of "oh it's montages responsibility" and then they will say "oh it's Ashley's responsibility"...find somewhere else to purchase from, it's not worth the hassle
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
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5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
