Ashley Store | Dover, DE 19901

Jacquelyn Truax was wonderful and helped us to purchase a great recliner.

Jacquelynn made us feel comfortable and at home from the moment we walked in the door. She made it a point to connect with us on a personal level to truly understand what we were looking for in our new home. She is simply the best and you can tell how much she cares about finding you the perfect furniture for your home!

Jacquelyn was absolutely fantastic! Informative, kind, and very helpful! We will be using her in the future!

Great experience with our sales man Tony. Go check him out I mean Y not.

Ashley Spencer did a fanatic job…very friendly and professional! Thank you Ashley Furniture for the fantastic deal!!

Phillip took care of my Mom. He listened to her concerns and made recommendations without being pushy. This store is pretty price but the service was great. Also items my mom purchased are expected to take a couple of weeks.

Jacquelynn will help you feel right at home and serve your best interest and what meets your budget as well as comfort. She is an amazing woman and will help you out! 100% recommend her

Jacquelynn Fruax was amazing in help us find the right furniture for our new home I would definitely suggest reaching out to her for anything you need when buying for your home

I was helped out by a fantastic woman named Cynthia. She was really nice, punctual and patient with my needs. I would definitely recommend.

Jacquelyn Truax was so very helpful and transparent! Thank you so much!

Jacquelynn was soo much help she made my experience amazing!!! Bought our 2nd LR set today ❤️❤️ When you're heading to Ashley ask for Jacquelynn

Jacquelynn Truax was wonderful! She met our needs and answered all our questions. She made us feel welcomed. She was very patient with us and great with kids.

We have been working with Jacquelynn Truax for the past week and today we purchased a wonderful couch. Jacquelynn was a pleasure to work with, knowledgeable, professional and very friendly. We are looking for a dining room table and will definitely be back to Ashley in Dover and Jacquelynn specifically!

Ms. Jacquelynn Truax was my salesperson from the time I entered the store with such a pleasant smile and the warmest demeanor I've experienced in a long while . She gets 5 stars and then some. She is one of the best .

We have been shopping at Ashley Store Dover for years and always feel happy and satisfied while leaving. Thanks especially to Jacquelynn Truax.

Jacqui at Dover Ashley furniture was great! No pressure, just lots of help and understanding!

Jacqui is the best on what she does!🙏

Jacqueline was a very nice sale rep a positive asset

Cynthia was very knowledgeable and polite. She was a tremendously helpful. Will recommend her to help you find the perfect furniture and pricing for your new home.

I had delightful experience at Ashley Furniture. My salesman Phillip was very helpful and patient. He wasn’t too pushy, provided me with any information I needed, and allowed me time to be sure about my purchase.

Jacqui was knowledgeable, listened to what we were looking for, and helped us select the perfect pair of sofas. Anxious now for them to be delivered and start sitting on them in our home.

Joannie was excellent! She was very informative and pleasant. Thank you.

Jacquelynn was extremely helpful is securing my youngest daughter a wonderful bedroom set. She was friendly and accommodating and made the transaction seamless. Sherri was also extremely helpful and professional. I will be back again and again.

An amazing first time experience. Bought my very first couch with the help of Jacquelynn Truax! Would definitely recommend!

Always have a good experience with Ashley

Experience was awesome, no pressure at all.

Very good

Great service from Jacquelynn at the Dover location

Very helpful and enthusiastic- Jacquelynn Truax.

Jacquelynn was so helpful and kind. She was personable and even moved furniture around for us to view side by side. She explained everything well. She was amazing. 10/10 would recommend seeing Jacquelynn for all your furniture needs!

Tony was excellent with helping me make my furniture decisions. Not pushy or overbearing. Great sense of humor & knowledge!!

Tony is excellent!! Friendly, awesome to work with! Gave us a great deal on our dining set!

I had the pleasure of working with Ms. Jacqueline, and let me tell you she is very kind, patient and has a great eye. What I couldn't see put together she did and kept working with me until I seen my own vision. I went to the Ashley Furniture Store in Dover, as soon as I walked in Ms. Jacqueline greeted me, at first I was saying to myself O Boy!!!! But it was the best experience I ever had shopping for Furniture. Ms. Jacqueline asked me what brings me in today? I told her I'm doing a remodel in my FR, BN, Kitchen and DR. I was taking up the carpets & Kit & Dr floors. When I tell you I had to be in the store for a few hours, but Ms. Jacqueline was right there with me through the whole process. I Was torn between Reclining Sets and Regular Sets. She told me to act like the Furniture was in my house, get comfortable, put your feet up. She really wanted me to LOVE it. I seen what I wanted and I know hubby would like it, he's a Recliner man. I took pics of everything and told Ms. Jacqueline let me process everything and I'll be back. I did go back yesterday 9-11, however Ms Jacqueline was off, she actually came in to finalize the sale, but before it was finalize she seen that I was getting a little overwhelmed, she said come on outside to get some air which we did and for about 5 mins we was talking like we knew each other for years. Now that's a sales Rep. I will be back to purchase Furniture for my upstairs Bedrooms in the near future. Ms Jacqueline thank you sooooo much.♥️♥️♥️

Jacqui was amazing , we walked in the store today , she greeted us and gave us great service ! We walked out happy and awaiting our return for all of our other needs !!! That lady is amazing!!! So if you are looking for someone with a great attitude and passion for her position stop in and ask for Jacqui!!!!

Upon entering Ashley furniture today we were greeted by Phillip and he was simply amazing, he explained the process, guided us through the store, explained the whereabouts of whstbwevwere shopping for, gave us the opportunity to look, which we are grateful for. Phillip, then followed up with us, explored other ideas with us. We decided on two extra pieces due to awesome knowledge. He then discussed the financing with us. We couldn't ask for a better associate. Thank you so muchh.

Jacquelynn Truax was extremely helpful and patient. I would highly recommend her and the store to anyone shopping furniture.

We found exactly what we wanted and Cynthia was amazing through the entire shopping and purchase experience!

I always get great service d

We’ve had two great purchasing experiences at Ashley Furniture, Dover! Just moved into a new house and have had to furnish it from scratch. Both times we’ve worked with an amazing salesperson: Bralen Polite. Bralen was very professional, friendly, and helpful. Not “pushy” at all, which we appreciated. He also worked hard to get us the best deals, and made sure we’ve been satisfied with our purchases. We HIGHLY recommend Bralen P. ! Also, our furniture deliveries went very well. The delivery staff were on-time, efficient and extremely professional. All around a great experience!

Tony from Ashley in Dover Deleware was very welcoming,efficient and helped us choose our furniture in a timely manner.

My husband purchased a Party Time Recliner in October of 2022, the chair was recalled due to an electrical issue in September of 2023. There is a defect in the chair's cup holder which can possibly cause fire damage. My husband reached out to Ashley furniture recall center, at the time they were overloaded with calls and he could not stay on hold for 30 minutes waiting as he has to work. My husband was finally able to get an appointment date for March 27, 2024. Yes, you read that correct six months. Unfortunately my husband and I were not home when the technician arrived to fix the chair however, my mother-in-law was, she called us stating that the technician was requesting the part for the chair. My husband informed him that we never received a part for the chair. My husband called Ashley furniture Recall center again, and we were informed that another technician would come out. After a week and a half had passed I told my husband we need to go to the store where it was purchased because this is an issue. We went to Ashley furniture store

Met with Cynthia she was so sweet and knowledgeable, loved her energy! There was no pressure during sale gave us plenty of space to make up our minds. Will definitely be back!

Tony is the best!!!!! Everyone was super helpful.

Very happy with dining room set. Joanie was very helpful with making out choice.

Excellent customer service by Joannie. Please come in to see her. She will definitely give you first class service.

Tony was great in helping us found our sectional couch , he was very personable and professional.

Philip at Ashley furniture Store was so knowledgeable and helpful when we were trying to pick out new living room furniture. We went to several places. some had the same couch we wanted. What made the decision was the overall atmosphere, and knowledge that he had about the furniture products. Most definitely will return for any other furniture needs we might have in the future.

It was great working with Tony he knows what he's talking about definitely recommended

Tony was aweosme.. super helpful

Very friendly and professional

Excellent service at this store my sales person was Tony and he was very helpful in getting my 4 bar stools

More than helpful staff, exceptional deals, and the financing is fairly* painless. *The kiosk is just a little slow but computers are computers, can't blame them for technology

You cannot even make a phone call into the Dover Ashley Store & you have to go in person to actually talk to someone. That is a poor business practice!!!

Cozy place with variety of furniture. Quality stuff, though a little expensive.

If you want the BEST service, Bralen is THE ONE to see! He goes above and beyond to make sure all your furniture questions are met. You definitely will not leave dissatisfied. Ask for Bralen!

Tony was excellent in facilitating my order over the phone and Bill executed my order due to Tony being ill and not present in the store. I was quite satisfied with both of them. Thanks again for making my first experience with Ashley Furniture a great one! Maria

Went in for a bedroom set. Walked out with bedroom and mattress 😌. All in one stop. Everyone was so friendly and helpful. I waited about 2 weeks for my delivery and everything came out perfect. I'm so happy with my bedroom. The power base has Bluetooth. I can just lay in bed and vibe out. Best purchase so far this year.

Philip was great, his customer service is impeccable, and he made sure we got everything we needed expeditiously without any trouble. He also matched prices to make sure I was the satisfied customer! I highly recommend this Ashley furniture store here in Dover

Bralen, is the man to see. Definitely very polite and professional. Quick and easy process and helped me and my mother find the furniture we wanted and needed with no hassles at all. Thanks bralen.

Tony was absolutely amazing. Answered all my questions and gave me my space to explore. Very respectful and gave me the best deal available!! Definitely recommend!!

Tony was excellent. Helpful, he checked for a different conguration for us and had a very professional approach. No pressure and understanding. He and the rest of the floor staff were excellent.

Phillip went above and was very knowledgeable! We highly recommend Dover Ashley And the staff is amazing! 10 star.

Tony was a pleasure to work with when we came in to order my daughters bedroom set. We truly appreciate him and his time to work with us. Thank you Tony!!

I worked with Philip. He is the kindest, respectful, professional, and informative individual that I have ever met. He was extremely helpful and had the patience of a saint with me. I bought two big chairs and he took time to walk around with me to see if there was anything else that I could get. I have been with Ashley for many years and this was the best experience that I’ve ever had. I will always come back to the Ashley store in Dover. I recommend if anyone needs furniture to go to Ashley and specifically the store in Dover Delaware. Thank you again Philip you have been totally awesome.

Tony was great...let me find exactly what I needed with no pressure sales...!!

Thank you to our Sales Associate Elizabeth which my husband gave her a new name Lizzy, who was the sweetest person from the time we walked in and helped us tremendously with finding what we were looking for until check out. She knows her stuff. Again thank you Lizzy😉

A great experience from beginning to end at Ashley Furniture in Dover, DE. Needed a sofa sleeper for company arriving unexpectedly. Bill the store manager worked patiently with us and handled the order as well as updating us with the expected delivery, Crystal gave us the early arrival news and gave an extra call to move our delivery to an "early as possible" on actual date. Luis the lead delivery person updated us on delivery time and arrived exactly as stated. Luis and his team were able to respectfully navigate this sleeper down a hall and through a narrow turn into the bedroom. He also took the time to demonstrate the opening and closing of the sleeper. Altogether this was a truly pleasant experience and will be returning to Ashley in Dover, DE for more shopping. Thank You Bill, Crystal and Luis!

Tony was a great salesman. They didn’t have what we originally wanted but after looking around we found something that fit our home just right! A little pricey but the warranty won us over.

BUYERS BEWARE DONT PURCHASE THE WARRANTY ON FURNITURE BC WARRANTY COMPANY WILL SAY DECLINED

Tony and crystal made my experience at Ashley perfect!!!

David was absolutely wonderful. Very helpful & kind. Super excited to have our new sectional delivered!

David did a wonderful job helping my fiancé and I out today! He was very helpful and is extremely humorous! Definitely one of the best salesmen we have ever come across! I highly recommend coming to the N. DuPont location to receive high quality furniture and customer service and be sure to ask for David!

Tony was fantastic! Not pushy and got us the best deal. We are very happy with the experience. Thank you Tony! Great sales rep.

I’m totally dissatisfied with Ashley Home Store’s policy of not giving customers a free delivery especially for items purchased worth about $800 and also making customers to pay for the cost of shipping items purchased at the store in Dover Delaware but not available which would require shipping from the warehouse at Philadelphia. This is not fair at all

David was very attentive and helpful. He helped us make the final decision and get us over the line. Thank you and we will be back.

Kate, Bill & Crystal were extremely helpful in the process of finding and purchasing 2 bedroom sets. They were pleasant, knowledgeable and helpful! We are very pleased with our experience and would definitely recommend this Ashley Furniture store to family and friends! This team of employees were wonderful to work with.

Was able to get the price to where we wanted. Amazing service!! Thank you Walter

David was amazing and made our visit quite enjoyable. Knowledgeable and made sure we are able to get the best possible deal! Will be back, Because ynot?

Tony helped us today and did an amazing job. The entire staff worked to get us everything we needed. We will be back SOON!

He was very understanding of what I wanted he satisfied and show me the the best product that fits my knee and his name is Tony great guy great attitude

Melissa Mandeville is the best ! She was so sweet and helpful ! Most defiantly go with her !

KAY was an amazing sale rep she helped me find the perfect sofa set. I really appreciate her patience with me and answering all my questions, while still find me a great deal.

Kay was fantastic. Very helpful in meeting our needs for our home. Everyone was very helpful!!!!

Tony was very helpful. We found a lower price elsewhere and went to to him to see if they’d match, and he did just that.

Tony was outstanding with his knowledge of what I wanted. He is an excellent sales person I felt good with my purchase. Way to go Tony

James and Melissa were very helpful and steered us in the right direction. Through the entire process.

loved michelle! gave us a great tour and price

I haven't been in this store in over 5 months. And they kicked me and my Fiance out for just walking and getting ideas for our wedding/new home. I swear dover Delaware furniture stores are really getting stupid. Not to mention that they were eyeing me and my fiance down like we don't have no money at all to afford any of their bedbug roach infested furniture.

Worst furniture store ever! Don’t bother buying the protection plan because they won’t let you use it at another location if you move away. The store manager Bill was rude on the phone and will straight lie. Still waiting on a phone call back and it’s been almost 5 years. They will try to get you to sign wavers on delivery which will cancel out your protection plan by the way. Worst company to buy from and the the highest prices too. Your better going off going somewhere else.

We walked in and were immediately pleasantly greeted by Michelle. She assisted us with our furniture selection, provided options and price variations. We also spoke with her manager, James, who offered additional financial discounts (shipping & military). Such a wonderful experience and highly recommend for your furniture purchases!

UPDATE: I had to go back there for something else and while I was there, Melissa saw me, smiled and said “hi Holly!” It has been about a month since I’ve been in there, and I know she has helped many people since then, but she STILL remembered me, and made me feel welcome all over again! Definitely ask for her when you’re there! Melissa helped us and was very helpful with all of our questions. She helped us work out everything and was very professional. She went above and beyond to help us and make this work for the situation we are currently in. We will definitely be back!

It was okay

Melissa the salesperson was fantastic and patient (I stopped by 3 times). Love her energy. Only downside of purchase is that the delivery costs are a percentage of the $ amount spent. That means if you buy a single more expensive piece of furniture, you can pay more than someone who bought a five piece bedroom set which is definitely more pieces and more weight. Doesn't make sense to me. Took off 1 star. Anyway, that's not her fault.

Staff was great helping my daughter pick out things for her new bedroom

Dylan was extremely professional and helpful in our furniture shopping experience.

Dylan was amazing, was extremely patient and helpful with all of our questions

Think twice before buying their furniture. I brought over 3000 dollars worth of tables, chairs, and rugs. All junk. Six months old and the chairs are falling apart. Look somewhere else.

This is my update after getting my Serta queen size Mattress. I must admit the mattress feels better than what I have replaced. But as stated in my earlier review, I don't think customers should have to wait for over two weeks to get merchandise (especially something really needed, like a mattress)With all the Ashleys nationwide there should be a local warehouse that they can get merchandise from, maybe could cut down on waits??I have decided that I will not buy from any place else with such a long wait time. So, I really hope this review helps.Patricia L

The ladies by the customer service desk by the entrance we not friendly at all. They did not get greet us, however when we made eye contact we said hi and how are you a few times to all three (while they made eye contact) and they ignored us. The only good part of this experience was our sales rep by the name of Steven. He was very helpful, and patient.

We had Kat Dixon as our sales rep and it turns out she is the sales manager too. My husband hates furniture shopping, so it makes it a little stressful for me. That being said Kat made this process a no-stress situation. We have been Ashley's customers since 2009 I believe, and she was just incredible. We will come back and ask for her on our next purchase. It was nice to not be pressured.

Kat was very helpful in helping us find bedroom furniture! Very knowledgeable of the products available and led us to the perfect furniture!

I will never order from this company again! I ordered a matching table to our table we bought long ago, and it came broken. We called and complained that the table was broken, the box was broken and the unit was broken and they told us that we had to donate the furniture piece for them to send us a new one. So we did just that, brand new piece of furniture dropped off at the Habitat for Humanity. Then the same week the new replacement came and the box was left in the back of our house, and the box was all beat up and with holes in it again! We called them and told them we just wanted to send back the box without opening it because we were sick of receiving damaged boxes from them!! Now two weeks later they have received the box and WE STILL HAVE YET TO GET OUR $200 back!! Disputing this with out bank as we HAVE PROOF they received our package!!

Though the representative was nice the furniture quality was terrible and that’s after waiting for months for the item. Also the protection plan and customer service is horrendous.

Phillip was knowledgeable, friendly and extremely helpful finding a table for my parents!!

They deserve no stars. My worst experience as a customer of a furniture store. I had to prepay for all my furniture when I ordered and was told I would receive the dining furniture within 8-12 weeks. Placed the order in March 2022 and now it’s September 2022 and still no dining chairs. I’ve been given a runaround every time I speak to a rep at the store over the phone with new ETAs every time I call to get an update. I was finally given an ETA of 8/30/22 and when I called on 9/1/22 the manager Steven tells me the items still shows an ETA of 8/30 but they don’t know where the furniture is nor can they give me a date of actual date of delivery. Ridiculous customer service and highly disappointed. Ashley Furniture is one of the only furniture places that don’t let you cancel the order 3 days after you order it. They have taken our money and promise an estimated delivery but now after 6 months still no furniture. Save your time and money and buy from any other furniture place (Raymour, Kirkland etc. as they have kept their word with their estimates delivery dates unlike this company). I’m without my dining chairs for 6 months!

Phillip is an awesome salesman. He made sure that I was taken care of. He went above and beyond to help. Awesome personality. Thank you Philip.

Absolutely awful company. DO NOT GO HERE!! Said Furniture in 8-12 weeks. It's been 18 weeks and they have no sense of urgency and DO NOT CARE that they took our money and don't have Furniture

Trying to find Bar stools!

Love the store but very pricey for the cheaply made products but that is mostly all furniture stores in Delaware. You are paying for the brand name not the product.

I ordered the most lovely 3 piece set of glass tables My delivery went smoothly with the exception of a wobbly main table which Ashley refuses to replace and further has yet to be repaired after 4 months! The lack of care and quality of customer service is abysmal and Never will I patronize this company again!

This company only deserves no stars. They are horrible! I ordered my furniture in October 2020, it didn't arrive until the end of January. The couches didn't even make a year before they lost all power in September. It is now February and I just received the parts. I just received a call to schedule the fix and they earliest appointment is March 11th 2022. This is crazy!!!!!!

I can't give less than a 1 star. I purchased a coutch with warranty, and the parts to fix my coutch have sat in my garage since October. No one will call me or give me a date when I call them. This is tge worst customer service I've ever recieved. Do not buy from Ashley furniture. I repeat, do not buy from Ashley furniture. Worse than your typical sales scum. They sold us defective furniture, and a warranty worth less than the paper it is written on.

We ordered and paid for a sectional on 2/20/21, they said we would have our furniture in 8-12 weeks. In July (which was past the 12 weeks) we were told part of it came in so they said they could do a split delivery and the other pieces were due in August so we did it thinking it will be okay since it's only a month away. Now, 1/22/22 we still do not have our end pieces to our sectional. They keep giving us dates further out, now saying April and not sure if we will get it then or not. We have asked for our money back and to return it so we can get some furniture that is in stock. They said they can't do that.. So how long are we supposed to go with just partial furniture in our living room???? We have been so patient but we are fed up and want something done.

The salesman, Abel, was a great help. He was friendly and informative without being pushy. He did everything he could to get us the best price possible. This is our second time in the last 3 years to buy furniture from Ashley Furniture. It has been a very pleasant experience both times so far.

I purchased a master bedroom set from this Ashley location and it arrived on 11/4/21. One of the nightstands was damaged and there was a portion of the footboard that had some of the finish missing.The delivery guys took pictures of these areas. I took pictures as well and then called Ashley. The asked me to send them an email with the pictures. I did this immediately after the delivery guys left. So on 11/4, I sent my initial email, along with the pictures I took, and received a response from Ashley guest services indicating that I would be receiving a response from them in 7-10 days. On 11/19, having heard nothing from them, I reached out again. Still nothing so I called their customer service number and was told someone would get back to me. On 12/1, I again emailed Ashley asking if my furniture was going to be repaired and still no response. As of this writing, 12/17/21, I have received NO RESPONSE whatsoever as to when to expect my furniture to be repaired.I will NEVER purchase anything from Ashley furniture again. Pity for them since I have a new home that still needs a lot of furniture.

Kat Dixon was our salesperson and she was very nice and helpful. Very beautiful store.

Monique Evans provided exemplary service assisting my family! Not only was Ms. Evans attentive… she provided professional customer service that simply can’t be matched! Quality employees are needed in this industry and Ashley Homestore hit the jackpot by hiring Ms. Evans. When you visit… please do yourself a favor and request Monique Evans!

The Dover Ashley store exceeded our expectations with their friendliness, pricing, transparency about the delivery timelines, and overall willingness to work with us. We purchased a bedroom set at a significantly lower cost (during a sale) than another Ashley store in the state. Derrick (Abel) was a pro at helping us find what we were looking for and applying every discount possible to make this attractive to us. Everyone in the store was knowledgeable and friendly, making this a great experience.

went to the store and Gary was wonderful help us a lot

I ordered a glass coffee table with 2 matching endtables & paid for a protection plan on the furniture. Ashley delivered a coffee table, one tall end table & a short plant table. They did not deliver one of the end tables that I paid for in spite of my paid protection plan. I contacted them and they have not agreed to correct their error & have not given me what I paid for. All I want is what I paid for. As required, I gave them pictures of the tall endtable with the short plant table side by side clearly showing that they delivered only one end table & substituted short mismatched plant table that was not ordered. They have refused to even talk to me about my complaint!!! This is just bad business!!! They deserve 0 stars!!! Dalphine Cager

Ashley's furniture is filled with a bunch of frauds! They jack their prices up and then say they're have a 50-75% off sale! I have three different photos of the same item all within a 2 month window.

Monique at the Dover, DE store gave us fantastic service while showing us a beautiful bedroom set. We received a great price and wouldn't hesitate to recommend the Dover store to friends and family in the area looking for well built furniture at an excellent price!

Great experience at Ashley furniture, soon I walked in to the vestibule of the store, there it is the dining table I wanted then I was greeted by Kathryn Dixon, who was very helpful, as help me with my purchases greatly and she was super nice, I will definitely make future from Ashley Again thanks katttt

Got a great deal on a reclining electric sofa. Great staff very friendly. Highly recommend this store .

Nice designs furniture .. Really cure sales girl and very helpful . spent 11,000 bucks and they took off 3 grand on a package ....

Absolutely the worst experience buy furniture ever!!! Do not buy here! We bought furniture back in November 2020 and it is 7/8/2021 and only have half of what we ordered and no one can tell us why or is even willing to find why. To top it off we were told other people who ordered the same furniture in June 2021 have already received it ! Unbelievable right so if you are reading this review ask yourself do you really want to put yourself through this? We even tried get up with the corporate end and that's nothing but a dead end. Our next step is getting ahold of the local news and putting them on blast. We are not that type of people but we are running out of options. All I want is my furniture that I paid for from a company that get this are you ready from a company that there business is selling furniture !

Not too much desirable and too expensive...

They can charge different pricing they what you see online. But hey and I quote they have to keep the lights. I guess the pandemic...fill in the blank.

I would give 0 star if I could! I have purchased 4 dining chairs from that store, and after only a month, 2 of them were already broken. When I call Ashley Center, they told me that they could not replace or fix them, they could only order the pieces and I would have to fix them myself, but what is worse, the lady at the phone gave me a FAKE email to send her the photos of the chairs... They are purely THIEVES!!!

Good place to go

The people at this store are friendly but Absolutely hate the customer service side to the whole branch of ashely home store customer service! Absolutely terrible instillation of furniture and I PAID FOR IT!!! It was over the span of a WHOLE YEAR until I got all of my furniture and set up completely!

We have browsed here twice looking for things and every time we have terrible customer service. No questions were answered about products and they walked us to their big kiosk to browse instead of showing us anything they had in store.

We ordered a couch and table on 11/07/2020. Was told up to 12 weeks. It is now 03/27/20 with not 1 call updating our shipment. When we called 16 weeks after was told it would take until may 22 before we get a delivery. WHAT A JOKE!

My husband and I purchased furniture in November and were guaranteed 8-12 weeks for delivery. We paid for delivery, since pick up was not an option. We even paid for a 5-year protection plan that we actually didn't request. The salesman added it without our consent and then by the time we got to the actual invoice we had been there a ridiculous amount of time and didn't feel like questioning it at that point. Around the 12-week mark, we hadn't heard anything from Ashley regarding delivery setup or anything at all. I called the store and found out that our furniture had been delayed and we were waiting on a part of the couch to be manufactured (so if I hadn't called, we wouldn't have heard anything from them). I was then quoted that our furniture would be ready "towards the end of the month (Feb) or beginning of March." Okay, no problem. But you don't update your customers on any delays in their orders? "Our systems were not built for a pandemic and they do not provide updates." Okay, I also understand that (to an extent). However, being a year later, you can't use the pandemic as an excuse for poor customer service. I was then told I could cancel the order if I wanted or I could continue to wait for it. Obviously, we want our furniture, so I will wait to receive an update for delivery beginning of March. Fast forward to today, I received a call to notify me that my order is now "anticipated" to be ready mid April! Another 4 weeks tacked on to my wait time, in April we are coming up on 20+ weeks now waiting for this order. I was given the option again, that they would refund and waive the stocking fee if we wanted to cancel the order if we wanted to look around to find somewhere else that could deliver something in a time frame that worked for us. Well what about the rest of my order? I ordered more than just a couch. I kindly explained, we wanted this furniture, we looked around prior to settling on what we ordered. It's ridiculous that our only options are to cancel or wait. Ashley Furniture is not even offering to waive the delivery fee or discount any of the order. You would think that they would be trying to keep the order and customer as happy as possible by doing something for us, the customers. We have purchased from Ashley furniture in the past, and I will continue to wait for this furniture because it's exactly what we wanted. But I will not purchase from here myself or recommend them in the future due to the poor customer service and ridiculous wait time.

Our experience with this store is never again. We went 2 this store December 15th or the 16th and look at some bedroom sets found what we like we talked 2 a male sales person he looked in the computer 2 see if it was in stock he told us everything was in stock except a footbed so we said ok He also stated we had 2 wait 4 weeks which we had no problem with. We went to the sales desk got our papers we noticed at the bottom it says 12 to 18 weeks but all sales employees at the front desk ensures us it would have been 4 weeks so we said ok.now this is December.I call January 16 no bedroom set. January 20 something I called again no bedroom set now we are piss.The 1st week of February we go up there they had another excuse. So they stood by their time line never again why would purchase a house then make plans 2 purchase or expect our bedroom set and don't get it until February 20th so 10 weeks we waited never again.

If I could give no stars I would. Very disappointed in the customer service at this store and lack of care and concern for customers. After spending roughly fifteen thousand dollars with this store, my furniture still isn't what was ordered. Will say the parts of the order that was right is amazing quality and my family loves. This is disappointing as it was a furniture purchase to furnish our first home. You would think if bought in August you would have the correct furniture by now.

They were absolutely AMAZING!! We love the great customer service the atmosphere was just enlightening!!! We loved the great team and a really thankful. Special shoutout to Abel he was just great and without a doubt he is apart of the family now!!!! Thank you so much this store is definitely one to remember!!! SEE YOU NEXT TIME

Very helpful hosts

They are amazing! After 19 weeks of waiting for a sectional from another store we went to them desperate for furniture. The team (Abel, Bill and one other) jump right in to help us find what we needed. They even looked through their entire inventory to find out what was in stock so that we would have furniture by Thanksgiving. They had by far the best customer service that my family has encountered since we moved to DE in the spring.

Rudest customer service ever!!!ordered my couch end of September and have to wait until dec Maybe later. Christina is the sales manager and was rude and condescending, Unapologetic and down right disrespectful. She even hung up on me

The store staff was friendly and helpful. Our chairs haven't been delivered yet so I can only report on the sale itself. The store was clean and we were able to find what we were looking for.

The experience me and my wife have had with the store has been an absolute disaster. We placed our order in the beginning of June for a large sectional and a bedroom set, and we are still waiting for the headboard/footboard & bedrails as of September 25th. The order was originally supposed to be completely delivered between 6-8 weeks due to COVID-19 and we were waiting for one extra piece we purchased for the sectional and the bed rails since they were not in stock on the date of the order. Fast forward to two months later and the store has not contacted me with a set delivery date or an update about any changes, so I drove to the store (since they were not answering their phone) and they stated it would be another month because we are now waiting on more pieces that are no longer in stock. This date was pushed back yet again after contacting the store multiple times. The couches and nightstands were then delivered in August, but the couch was making a piece (which was in stock when originally ordered). After about a week, I drove to the store to pick up the missing piece (even though delivery was already paid for). Another week went by and I drove to the store to pick up the dresser. Today the remaining pieces for the bedroom set were supposed to be delivered between 10:00 and 2:00, and at 10:30 I received a call stating the delivery has to get rescheduled because the truck won’t start. This has been the most chaotic and regretful purchase I have ever made. We spent over $5,000.00 on furniture that was not even delivered for 2 months and still is not completely delivered almost four months later. The employees at the store seem like good people, but they truly do not care about the customers or service provided after the sale is made. I would recommend to anyone reading this to go to another furniture store where customers and the entire customer experience is valued.

Salesperson lies right to my face and told me another furniture store in the are only sold 2nd quality ashely furniture when it turns out they order from the same warehouse. don’t go here unless you want higher prices and to get lied to. they don’t even sell quality furniture only imported junk. glad we didn’t end up spending our money here, hopefully no one else does

If I could give this store ZERO stars I would. This has been the WORST furniture buying experience I have every had. We went into the store to purchase on 20 June...the sales men was friendly and we purchased two twin beds, a full size bed all with mattresses and boxsprings, a tall dresser and nightstand.The salesperson originally told us it would be two weeks for delivery. When we went to the "checkout counter" we where handed off to a lady that did not greet us simply carried on about her conversation or whatever she was doing, rang us up took my credit card and said it would be 2-6weeks for delivery...Huh weird I thought when 10 min earlier I was told two weeks but whatever we get the awesome pandemic has slowed everything down. Bottom line she was VERY RUDE. Fast foward three weeks, I call to check on our order and was they are still waiting on a "few items," called the next week and told the same each time and they said they would call when all items where in. Each time I talked to a very RUDE woman. About week five I receive a random call from PA, apparently the Ashley furniture customer service center for the area and they schedule us for delivery for 8 Aug (6wks to the day since I bought the furniture) and that I would receive a call the day before from the delivery team with timeframe, on 6 Aug I got a call again from the PA number verifying my address and telling me again I would get a call on the 7th. The 7th roles around and surprise NO CALL. I call the customer service number the morning of the 8th at 10am (when they opened) because the local store doesn't open till noon, and was told the delivery would be between 1pm-3pm, and I would get a call an hour before. So we cleared our kids rooms and got ready. 2pm roles around and NOTHING, called the local store and it rang and rang, called the PA store and after waiting on hold for over 20mins was told they wouldn't be able to deliver but would "make and exception" and deliver on Sunday the 9th BUT couldn't give me a time and I would get a call to confirm window that day.....SOOOO at 5-pm after not getting a call from the delivery team, I called the Ashley store in Dover again, I had to call at least 6times because no one would answer even though the store hours showed they where open, I got the same lady who I talk to every time and she basically told me that either the Customer Service folks in PA where lying or I was lying about them delivering on Sunday because they don't typically do that and she basically couldn't tell me anything and I had to just wait and hope they show up on Sunday. BOTTOM LINE worst customer service I have every seen, DO NOT WASTE YOUR TIME OR MONEY, they suck at communication and are rude (I say they, the sales person was nice but the lady at the checkout was rude and condescending and the lady Ive talked to numerous times on the phone is even worse)

I have not experienced any service at this location. However my wife and I are purchasing a home in Delaware and is looking for a great furniture store to furnish the entire house. Were looking for a one stop shop and based off the reviews I don't know if this will be it. Can someone who recently shopped at this store give me the latest feed back. My wife and I will really appreciate it. I will remove my review once I get some feed back. Please feel free to email me at marcus_hook@yahoo.com. Thanks

I would leave zero stars if I could. Ashley on DuPont in Dover is a scam and a sham. Don&'t buy there! Crooks. Suck you in then leave you hanging. All I wanted to know was when my order was coming. Receptionist is a liar because she told me &"no manager or salesperson is in the store. No one can talk to me&" Lies. I called the corporate offices and filed a complaint against this store. The corporate manager is supposed to call me back. Complaints: tel: 608-323-3377. They took my complaint and were very helpful with their honesty that my June 11 order wouldn&'t be in until at least August 16th and that the store lied to me. The only way I can get my money back is to go into the store personally.

Me and my fiancé were on the hunt for a new sectional for a house we are buying and right off the bat Jon came up and introduced himself and we told he what we were looking for and the price range we were looking at and he got right to work helping us find something we would love, after looking at 2-3 sectionals we found the one we fell in love with.. after taking the day to think about it we came back and payed for it! Jon was absolutely amazing at helping us and explaining to us how everything worked and gave us an amazing price!! I will definitely be buying more furniture from here in the future and I will be recommending Ashley to ALL of my friends and family!

Abel and Miasha were extremely helpful! Got the couch I really wanted and I couldn't be more happier.

Store was amazing. Great deals going on. Abel and Miasha helped out so much! Can't wait to start enjoying my new couches!

Better hope that your purchase doesn’t have any problems. My couch didn’t fit up my stairs and had to go back onto the truck. I was told that someone would call me that day to discuss a store credit for another couch. It is now day 17 since the failed delivery and there has been no call or contact from Ashley Furniture other than some e mails telling me that someone will call me. I have called the store on many occasions -no answer. I go to the store that has signs everywhere that they are open for business but can’t get in without an appointment because of COVID. I can’t get a freaking appointment because they never answer their phone. I am out $1900 and this store has ghosted me. Terrible customer service. Buyer beware. Update: finally got to speak with a very professional and helpful customer service representative over 3 weeks after delivery issue. They resolved my conflict and offered a refund. Purchase and delivery was fine. Customer service was frustrating but eventually reached a good resolution.

It happened to be one of the worse experiences ever. If it wasn't for the fact I liked the furniture and couldn't find it a reasonable price; I would have gone somewhere else. The service was the worse; your manager did not wear a mask, he was the only working the store. The best part was his girlfriend behind the counter continued for 20 minutes while she powdered her nose and the rest of her face and every other kind of make-up she had in her purse. No mask was worn by her but your door required a mask. Totally unorganized mess I have ever experienced. Was promised delivery on Tuesday well; after an hour on the phone, the furniture is coming two weeks later. I will make this the last time I ever purchase anything from this company. Very-Very disappointing and poor service.

I just moved into a new place this last week and need to get a sofa, love seat, and dining room set. Jay helped me out as soon as I walked in. He told me about the deal they had going on and didn't try being pushy with and decisions. I wasn't planning on buying it all on the spot but he was able to get a good deal so I took it. In and out in less than an hour.

Made my second purchase from Ashley's last week. Salesman was very informative and was not pushing me to buy. Gave me a good deal, typed it up and I took a couple days to think about it and compare. Went back and made my purchase. Everyone was very helpful and pleasant.

Happy with the friendly and courteous staff here today. I was filled with disappointment this morning when the dresser I ordered from a &"discount&" furniture store was the WRONG item. At Ashley furniture I was able to order my furniture at a cheaper price with delivery. I do need to wait 2-4 weeks, but after today&'s shenanigans it&'s worth it.

Great mattress at a great price. Excellent service by Joe, Erica and staff.

I was helped by Keisha and she was great! Got me a better price and shipping fee than what I saw online for the bed frame we wanted. I also liked that when I went back to purchase and she was on break her coworker (sorry I didn’t catch your name!) was nice enough to do my paper work for her instead of me having to come back (or someone trying to scoop up her sale)! Definitely recommend going to the physical store instead of buying online! Haven’t received my bed yet so I can’t comment on that- but service was great! :)

This store is nicely layed out, very well organized. Friendly staff, very helpfull.The store is very clear and my salesperson was very helpfull, friendly, and had a sense of humor.Ended up buying a mattress because of the staff and the way I was treated, Thanks guys.

Outstanding service. Wow. Great price.

This couch unfortunately is poorly assembled. It doesn't not connect as I have had in the past with sectionals. It is constantly sliding apart and the cushions slide out. The customer service at the store and with the delivery were great, but the quality and comfort of the product are not great.

This couch unfortunately is poorly assembled. It doesn&'t not connect as I have had in the past with sectionals. It is constantly sliding apart and the cushions slide out. The customer service at the store and with the delivery were great, but the quality and comfort of the product are not great.

Great experience, will shop here again.

Keisha was very helpful in fulfilling our order with a smile! Love the product this time and every other purchase! We keep coming back...again and again.....lol

My family is about to move into a new house we just had built. Went in this morning to look for a dining room table. We got a great deal on a very nice table set that we’re extremely happy with. Our salesman (Abel) was great to work with. Very helpful throughout the entire experience and not pushy like other stores in the area. He made this purchase as quick and easy as I can imagine. Thank you!

I went into the Dover store in November and spent $3700. The sales associate was excellent. I ordered a power pack for my love seat that until this day I have not received. I went into the store on Sunday Jan 5th to speak with the manager but he was not available. I was told he would give me a call, it’s been a week and I still haven’t heard from a manager and still don’t have the power pack. What type of customer service is this? What type of managers don’t reach out to customers. I’m not happy with my service.

This review has no perks or benefits for me, just wanted to share my experience now that it’s done. I was overwhelmed with the idea of making my first and only large furniture purchase. I wanted a sectional and was disappointed with all the mixed reviews online of my local store options in Dover, but I had to see what I was buying or something very similar in person. Ashley’s customer service was great. Our sales guy didn’t bother us when I said I immediately I really needed to take my time, consider the logistics and our pets, while discussing the options with my boyfriend alone. After 45 minutes, I told him I was ready to discuss two options. The sales associate answered all my questions directly and did not distract me from what I wanted. We were out of there in an hour and a half. Our couch came in in six weeks (the longer of the timeframe) like we were told. My phone call for delivery did not come until a week in advance so five weeks with no contact. I got another call saying the couch would come and a 4 hour window would be set two days before. Then the day before I was given the window 8 to noon. Our couch arrived at 9:15 a.m., honestly to my surprise. My couch is high quality, firm, great fabric, fits perfectly, has all the pieces I paid for. The guys brought it in gently with no damage to anything in my house. They were gone in 20 minutes. TLDR: My experience with Ashley Furniture in Dover was great, despite other scary reviews, and it may be worth it to find out yourself like I did. Saved me a lot of money and zero hassle going with them.

Staff was not to friendly. Also followed us around like car salesmen. Due to this we bought the same bedroom set and kitchen table they had at another store for half the price.

At least 6 sales people near the entrance offering assistance. Reminds me of going to a car dealership.

Everything us overpriced. You will not find deals like you see in there website.

Keisha H and her team were helpful with selecting and purchasing my new sofa. The policy on delivery was not clear and her manager helpedwith the delivery explanation and sale pricing. I was price and product comparing and they sold me. Now I hope the sofa lives up to what was advertised.

Keisha H and her team were helpful with selecting and purchasing my new sofa. The policy on delivery was not clear and her manager helpedwith the delivery explanation and sale pricing. I was price and product comparing and they sold me. Now I hope the sofa lives up to what was advertised.

After I bought the furniture on 10/27, I arranged with the lady at the desk to have it delivered 10/31. I get a call two days later wanting me to schedule a delivery date as my furniture had arrived at their store. I informed them that I already had a delivery date of 10/31. Come to find out, no delivery date was entered for my furniture. For some reason, they only deliver to my area (10 minutes away from the store) every Thursday. So, I was given another delivery date of 11/7. Either the lady was too stupid to read on the computer that all delivery dates were full on 10/31 or she didn't push a few buttons to enter my delivery properly. Either way, I'll be calling back today 10/30 to try and get them to deliver tomorrow.

I should have run far away from this place after the first time setting foot into the store. Every single sales rep, and I mean, EVERY single rep was sitting on a piece of furniture looking at their phones?! Now I know why.I walked around the whole store and did find furniture I liked for my formal living room, master bedroom with box spring and mattress and a nice pub table and 4 chairs for the kitchen. All in all probably close to 6,000 dollars worth of furniture, and that price is even after all of the &"discounts&" the sales manager &"gives&" you. We all know that the prices are inflated so that it seems like your getting a great deal when they&'re really bringing the price down to what you really should be paying for average furniture. Let&'s be real, the furniture is far from being high quality pieces. After going through all the &"price slashing&" the admin. asst. gave me the speech of when I can expect a call in approx 3 weeks to take delivery of my new furniture. To make this not so long let me say I went through that hot fiery place below us, trying to get my furniture. After I threatened to return the pieces that had not made it to the warehouse yet (which was about 2/3 rd&'s of my order) and about 2.5 months later, low and behold they delivered most of the furniture. A triple dresser and nightstand drawers didn&'t work properly so those have to be reordered and the back of one of the kitchen chairs had to be ordered and replaced. Still waiting on the triple dresser and nightstand to come in. They told me another 5 weeks for those two pieces. UghMy point is go somewhere else! Their furniture is not worth all this hassle and headache.

Ask for Tony! Great personality and super helpful!

The customer service is great! Their employees are very helpful. Abel helped me out a lot. He answered my questions about their snap program, payments and my choice of furniture. Miasha helped me with setting up my payments and gave me some extra information about the set up of the program.

The customer service is great! Their employees are very helpful. Abel helped me out a lot. He answered my questions about their snap program, payments and my choice of furniture. Miasha helped me with setting up my payments and gave me some extra information about the set up of the program.

Classless, unprofessional and not well groomed employees. Lost a sale on account of the guy &"helping&" me. Worst attitude, acted like he could care less about helping me out and at one point rolled his eyes. Not to mention he had extremely long fingernails that were very dirty. Suggestion to the manager or owner, CLEAN HOUSE. And maybe you&'ll get more business and more positive reviews. Don&'t hire just anyone.

Very helpful

My husband and I bought a 3 piece sectional today. We had a wonderful experience. Our salesman bill was so kind and didn't push us even a little bit. We went in earlier in the week, loved the couch, but decided to leave and shop around. But nothing we found compared and we loved how professional and "not pushy" our salesman Bill was so we went back and purchase it today. Thank you! We will do business here again in the future

I love Ashley&'s furniture. We get all our furniture there, and John works with us to get the best price. He is friendly, knowledgeable and proficient.

Fantastic service. Ordered 3 rooms of furniture on a Sunday morning and all was delivered and set up by Wednesday morning. Wonderful sales person, John and also store manager, Joe, who ensured the delivery happened so quickly. Will use them again when we finish furnishing our condo.

I&'m still wondering why we don&'t have the option to leave no stars or negative stars. Please do not shop with Ashley furniture. I bought a nightstand on Labor day weekend and received a damaged product the following week. I called several times the same exact day (was on hold for 27 mins) and wrote multiple emails only to receive an email weeks later (almost an entire month) stating that they would need me to have a photo shoot of some sort...pics of the product,the box,the label etc etc etc before they would even address my issue. So here I gave this company $120 for a box of wood I can&'t even donate to a homeless shelter and a headache.Their customer service is trash,their furniture is trash and I will never spend another penny with this company.

I'm still wondering why we don't have the option to leave no stars or negative stars. Please do not shop with Ashley furniture. I bought a nightstand on Labor day weekend and received a damaged product the following week. I called several times the same exact day (was on hold for 27 mins) and wrote multiple emails only to receive an email weeks later (almost an entire month) stating that they would need me to have a photo shoot of some sort...pics of the product,the box,the label etc etc etc before they would even address my issue. So here I gave this company $120 for a box of wood I can't even donate to a homeless shelter and a headache.Their customer service is trash,their furniture is trash and I will never spend another penny with this company.

This store is terrible! I purchased full formal living room, master bedroom and kitchen table with chairs back in July and STILL haven't gotten a lick of furniture!! When I called about it they blew me off, surprise surprise. Now they're going to make me make a personal appearance in the store and it isn't going to be pretty! I spent over 5,000 dollars and they can't even get my furniture to me??? And then they blow me off??? They're a bunch of lying shysters! I will never know if it's just this location or if it's just the Ashley way because I will not shop here ever again!

Too expensive even on discounted furniture

Heather and Morgan were very helpful. They gave us the professionalism that we have come to know at Ashely furniture. They answered all our questions. We have furnished our 1800 sq ft house all with Ashley furniture.

Heather was the best!!!Go see her she will go out of her way to assist you. The manager is excellent as well. Best experience EVER!!

Easy to work with, they were very accommodating.

Good furniture

Had a great time shopping The sale allowed us to buy more furniture Sales men also very helpful

SHUT THEM DOWN PLEASSEE...Very unconcerned customer service. They make you wait a month to receive your purchased items. I purchased my furniture last month and I&'m still waiting. So much for convenience. Would have been worth it to venture out to &"Raymour & Flannigan&" wouldn&'t have to deal with this bull.

Absolutely worst customer service. Not only did they deliver a broken sofa to me late they then re-delivered another broken sofa. Then they had a tech come out to fix the sofa. Tech explained that the sofa was not able to be repaired. Then company took over three weeks to send another sofa.Altogether 90 days to get myself up, seven hours total on the phone trying to speak with customer service trying to get managers to call me back emails going back-and-forth all that time lost. Also had to be home and not work during those days for delivery since they give you a four hour window I had to take days off of work. Express to the company that this is a problem please make sure sofas are done correctly the first time. Each time they said it was gonna happen and it did not know compensation no follow up from a single manager owner her supervisor. Nothing also they don&'t seem to really care whether or not you&'re returning customer know I explain to them that I&'ll never come back and I&'m going to express my feelings every possible way I can to family and friends of the horrible service and they seem to have no problem with that. Don&'t waste your time no need to go to the store their website has the best deals. They&'re on able to work out deals in the work that are better than what&'s on line.

Great furniture. Friendly sales people.

Customer service was great today when we stopped by. We got and awesome deal on a beautiful bed set. Make sure you ask for Tony!

Excellent customer service

Will, Miasha and Joe made my furniture buying experience fun and memorable. Will showed me everything and helped me measure and decide which pieces would go great in my home. He even upsold me onto a much nicer Pittsfield sectional by showing me all of the upgraded features. Will and I laughed a lot and it didnt even feel like I was being sold something. Joe jumped in and made sure things were going smoothly. Both Will and Joe gave me a lot of information on warranty protection, Synchrony and Snap. Miasha walked me through the Synchrony application and completed my paperwork in a breeze. They all seem to get along well there. They joke with each other and with the customers. I felt like they were all a cohesive team and that I was part of it immediately. They treated me with respect and were not pushy at all. I will definitely recommend them and continue to do business there.

Me and my husband bought our Living room,and bedroom sets here during the Buy one room get another sale. . Keyshia was wonderful and helpful and did everything to get us the best deal. . she even gave us her honest , personal opinion on what she would do if she were buying. . we had lots of changes to our order but she remained patient and so super sweet! Look for her if shopping in Dover store,she will surely help and get the best deal for you!! Deb n Dom G

I did not even have a chance to walk into the store. I called because I am currently out of state. The female on the phone was less than pleasant. The website said contact store for sale price. She said " It's like around $2000". I asked her if I were to purchase this couch today what would be the total? She said, "Hold on". She placed me on hold for 20 + minutes. I finally just said forget it. I found the same couch at Johnny Janosik with a lot better customer service and cheaper then what I was quoted by $1300.

Thief's! Came to agreement on living room set with salesman after his smooth slick talking and to have furniture delivered 2 weeks later missing parts to the set and being told that it was never part of the deal after he talked my wife an I into it for over an hour just to mess around with the paper work to RIP us off with only half the set of furniture

Man I was looking for a dresser I couldn't find the perfect one til I came to Ashleys. . Jasmine helped me and went over all the terms with me which was very helpful. .

My husband and I are new to Dover. We were on the hunt for a bedroom set with an adjustable bed so we decided to stop at Ashley furniture store for the first time. We were walking around with no pressing from a sales representative. Once we had a question Tony was ready and available to assist us from beginning to end. He was knowledgeable, helpful and honest about our purchase. If you're looking for stellar customer service Tony is your man. Also, Morgan and Rich was an awesome help.

I enjoy shopping a Ashley Home Store I always find what I want. . .

We went into the store just looking, was instantly greeted by EJ. He advised us of the special going on and he allowed us to look around. We sat on a sectional and loved it. We called EJ over and we were able to work out a deal. We were then greeted by Joe and Morgan. Everything went so easily and we get free delivery. Can't bet the deal. Now we can't wait for our new furniture to be delivered.

We went into the store just looking, was instantly greeted by EJ. He advised us of the special going on and he allowed us to look around. We sat on a sectional and loved it. We called EJ over and we were able to work out a deal. We were then greeted by Joe and Morgan. Everything went so easily and we get free delivery. Can't bet the deal. Now we can't wait for our new furniture to be delivered.

Just seems there not knowledgable about there pieces ...

Went in looking at a specific piece of wall art. They had a hard time finding the price on it but then were able to give me a price. Ended up coming back later in the day to eventually purchase it and the sales associates were no where in sight but once located were very helpful.

My kids and I were shopping for a sectional for my new house and Tony at the Dover store was the best! Super knowledgeable and friendly and funny! Ashley was the first of multiple stores I had planned on going to and ended up being the only stop I needed! Found the perfect sectional that Tony even customized to fit perfect in my room!

My first trip to Ashley furniture was awesome from walking in the door and being greeted right away to have my recliner in stock. . WTG on both accounts. . my trip was made so easy with the expertise of two wonderful ladies Kylesha and Miasha. . both so pleasant and helpful. . A HUGE thank you ladies I could use alot more stress free shopping trips like these. . Hope to see you both again on my next visit P. S. Told lots of people about my visit and they seemed interested in shopping there

Whoever is in the market to purchase any furniture you will not go wrong with shopping at this store. When your there ask for EJ!! EJ was an awesome help to my husband and I while purchasing our loving room and dining room set! He was not pushy at all and superseded all our expectations in a salesperson. He is awesome and we will go to him again when we are in the market to buy furniture again

Ordered tv stand, dresser and a bed. Got the best deal. Best delivery service I ever had. Best shopping experience. Thank you guys. You are amazing! I'm so happy ( It's usually very hard to make me that happy)😂

I purchased a nightstand on March 13th that was coming from their warehouse. Moved and realized the 2nd nightstand would not fit so I cancelled my order which I am now 17 days later and numerous phone calls still without my money returned to me. I keep getting the excuse they need to track it to see where it is?? Seriously??? You are in DE and the piece was in MD. HORRIBLE EXCUSES!!!! When I purchased the item the money was taken out immediately but when you are trying to get money back. . . FORGET IT!! No excuse for this what so ever!!!!!! DISGUSTING!!! They obviously don't have good service when money needs to be returned and they could care less it seems. I clearly do NOT have it so why must I wait for my money to be returned??

My husband and I went into Ashley Saturday evening after hearing about their anniversary sale on the radio earlier in the week. Keyshia literally jumped up out of her seat to welcome us and was very friendly and attentive throughout our shopping experience! She was extremely helpful in answering our questions, meeting our needs, and making sure that we were able to find the living room furniture that would fit all of our needs! After making our selection and negotiating a price with Keyshia, Morgan helped us with the financing process. She was able to walk us through the Snap application, despite the fact that I did not have some of the information she needed available. Morgan was patient and considerate. She was able to help us get all everything we needed, explained the payment schedule to us, as well as how to make pre-payments/pay-off before the scheduled due date. Along with their manager, these two ladies made our furniture buying process quick, painless, and fun! It was a pleasure shopping in the Ashley of Dover store and we will DEFINITELY be back again for our future furniture needs! Thanks to the entire staff, we had a BLAST!

Got a great deal. Abel, Deric and Miasha were a great help. Definately going back for more.

When the crap breaks down, try getting it fixed! Its a joke, even under the warranty period. waste of money and time! Just a shame.

I found myself in a dilemma trying to locate a recently discontinued piece that goes with a bedroom set I had purchased last April. After trying a few stores in my State of PA I had no luck. Tried another store in DE and ended up getting the Dover DE store where I was so very happy with the above and beyond service I had received from Mi'Asha and Morgan. They not only located the item for me but they were also was able to have it delivered to my home. I am extremely grateful for all their assistance!! Truly the best service a person could ask for!! Thank you Dover DE Ashley Home Store!! You guys are the best!!

Me and my wife and kids were there looking for a bed for our new home and when we told them they helped us get this bed we wanted and since it wasnt in stock they let us get a bed to use until our bed comes in. There are no other store that would do that for anyone and me and my wife agreed that we will always buy from ashley home store and there workers are the best workers we seen.

I found myself in a dilemma trying to locate a recently discontinued piece that goes with a bedroom set I had purchased last April. After trying a few stores in my State of PA I had no luck. Tried another store in DE and ended up getting the Dover DE store where I was so very happy with the above and beyond service I had received from Mi'Asha and Morgan. They not only located the item for me but they were also was able to have it delivered to my home. I am extremely grateful for all their assistance!! Truly the best service a person could ask for!! Thank you Dover DE Ashley Home Store!! You guys are the best!!

They were very understanding about our situation and with are bed nor coming until 4 to 6 weeks and they are giving us a bed to use until our bed we order comes in. There is no other store that would do anything like that so i would always buy from this store.

We went to this store a couple weeks ago found a couch paid outright for it that night. Were told it will be in that week. That week comes and goes and my wife calls for an update shes told that it will be there Wednesday morning and they would let us know when its there. Wednesday afternoon i call and am told very rudely that she will call me when the couch is ready shes busy. Finally around 230 they call say its ready for pick up and must be picked up before 6pm. So we get there at 3pm. No one is available to help up load the couch except for a lady that was answering the phones. She didnt know how to lower the loading dock platform and asked for my help to figure it out. I slip and luckily landed on my butt instead of falling out of the loading dock to the concrete. We finally get the couch inside the truck and the manager shows up once were done. As my wife starts to tell him how ridiculous this all is he shuts the loading dock bay door on both of us without even apologizing and before we can get copys of our paperwork. The mangers name was JOE WE WILL NEVER GO TO THE DOVER STORE AGAIN AND HIGHLY RECOMMEND YOU DONT EITHER! Unless of course youre looking for overpriced furniture, plently of headaches, 0 customer service and lazy rude employees .

Furniture is good quality and good customer service

I thought i wouldnt be able to get the dining room set i really wanted but Will and Miasba made it possible. I have had some bad experiences with my Dover store before but they are so much better now thanks again.

It's the lowest number of stars I could leave. If you have an other than regular schedule like I do. Be prepared to be told that you should have discussed it with the salesman after you already did no less than a dozen times. When they say four hour window for delivery they don't mean your four hour window. Maybe other locations will treat you different but the woman talked to in Dover yesterday didn't want to listen. Told me I should have discussed my schedule with the salesman, which I did. She told me she wasn't a child when I was trying to explain to her that delivery needed to be by 2pm so any day works as long as the four hour window was before 2. Then she hung up on me. I thought that was a nice way for her to treat someone since she already had my money for over a week. So I don't know if I will ever see my furniture. Good luck to you as a customer. I hope you have all day free and don't work nights where you need to sleep in the afternoon and evening.

Very positive experience. My salesman, Bill and his counter partner, Miasha were very nice. No pressure at all to purchase. Bill answered any questions we had and got us a great price on a couch and recliner. Miasha was very professional in our check out process. I would use them again in the furture for any of our furniture needs.

I just bought my 2nd set of Ashley Couches. My first set I bought 10+ years ago. We've had our eye on the Wilcot sectional for awhile so when I went in I knew exactly what I wanted. The sales associate Jameire was helpful. He didn't oversell me, didn't pressure me and didn't put me through the back and forth haggling like I was buying a car. Overall I was in and out in a half an hour and I'm super excited to get my couch delivered!

I was very happy with the professional and friendly help we received from Deric and Miasha while purchasing our new furniture. Compared to some other furniture shopping experiences I have had in the past, this one was quick and painless.

Presidents sale seemed to be a bit of a scam. We recently purchased a couch on their floor for less than half of the retail sticker price. The president day sale claims you can save up to fifty percent off.

The service at the store was good in the beginning; it’s what happened after. On the delivery day, 3 of the 6 pieces had scratches, and the solution of the delivery person was to cover it with a marker, that wasn’t even the same shade of color! So we rejected those items, then the deliver guy found out he was also missing one of the bed supports. It’s been ten days now of my son sleeping on the couch, because we had given his old bed away the night before he was supposed to get his new bedroom set. When I called the store, I was told the manager wasn’t available and that he’d return my phone call. Of course, no one called to date! Very disappointed!

I bought a bedroom set from the Dover store and the staff and management gets a 10 from me. Tony my salesman, Joe the manager and Stephanie at the desk were wonderful and gave great customer service. Now the delivery not so much. Anxious to get my new set that I paid cash for that day, when delivered and set up the footboard had marks on it that I saw as soon as they brought it in. Why wouldn't it be inspected before leaving the warehouse? When speaking to dispatch they said the delivery guys had to take the bed apart and bring it back for it to be stocked to be able to schedule a new delivery. I wanted them to leave the bed and just bring another footboard and take the old. She told me that Ashley could not "LOAN" me a bed. Why would it be a loan when I already paid? I had to take off 2 half days of work to get my full delivery. Not good customer service there at all. I gave Ashley a higher score only because of the Dover store great customer service.

Their "50%" off sale is pretty comical. They basically double the price of the furniture, then add a few hundred dollars to that. So after the "50%" discount, you end up paying significantly more than the prices listed online. Do your homework, don't fall prey to these shady business practices.

Their &"50%&" off sale is pretty comical. They basically double the price of the furniture, then add a few hundred dollars to that. So after the &"50%&" discount, you end up paying significantly more than the prices listed online. Do your homework, don&'t fall prey to these shady business practices.

I found this store to offer better prices on quality furniture vs. a competitor with less quality and higher prices. The salesman did a great job at listening to what we were looking for without being pushy, and we were offered many payment options.

We were greeted upon entering the store by Jay, he gave us a flyer and told us if we needed anything, let him know. We appreciate not being hassled or followed around. When my husband found the item he was interested in, Jay happened to walk around the corner. We spoke, he gave us a quote after speaking with the manager. We told him we were just starting our sofa shopping journey and would get back with him later. After going to four other stores, the day had gotten late. So, the next day I drove up to the Dover, DE store and ordered the couch with Jay. He was very pleasant to work with. Also, the two ladies Mi'Asha and Delani who were working the customer service desk were incredibly polite and helpful. I needed to add a note to my delivery directing a phone call 30 minutes prior. The ladies were lovely to chit chat with, such a friendly atmosphere. One of the easiest and best shopping experiences by far.

Sales Associate Abel was wonderful!! He was very professional and knowledgeable about the items I was looking to purchase! I definitely recommend Ashley for your home good needs and I will definitely look for Abel as the sales Associate to assist me in the future!

We went in looking for furniture to buy for my grandpa because at his age and health status, he needs something that’s better. Abel was our salesman. He was very nice, helpful and patient. The store manager, I’m not sure what his name is, but he was wonderful. He really helped us find the best deal when I told him what my budget was. Also, we had to spend a little more to get the financing that I needed, but in the end it worked out better for my wallet thanks to him! I highly recommend the Dover location to anyone! The only thing that bothered me, which is why I give it a 4 star, is that the girl sitting at the counter was eating and she used language in one of her conversations. It’s just not professional. But if you’re going there to shop, tell them what you need, and I’m positive they’ll do what they can to get it for you.

Jameire and Miasha were awesome would 100 percent recommend this establishment to my family and friends

They are all very knowledgeable and give there honest opinion I will definitely be shopping there again

Everything I purchased a sofa set back in July of last year picked up in August and come November the frame broke I called the protection plan and they informed that i had to reach out to corporate and because the store isn’t corporate I had to reach out to the store themselves after months of arguing they finally tell me that because I picked up my self instead of delivery that I had voided the warranty so I call gbs that confirm that alone with everybody else and they looked at doing something but upon further review the contract that they had advertised said I would have full coverage on my furniture but come to find it the frame isn’t covered they store is still refusing to give me any money back and the gbs is refusing to give me a full refund I would never recommend this store or company to any buyer or window shopper

This was the worst experience I have ever had. It took over an hour just to ring us up to pay for the products. The we get the run around about the delivery of one of our products for 3 weeks. They they deliver some and still did not get the original piece. Every time we call to talk to the manager his is "busy". We leave message after message to be called be and after at least 6 calls still nothing. I WILL NEVER USE THEM AGAIN!!!

We went into Ashley originally looking for an affordable king size mattress. We had seen some bed in a box deals online that would be perfect for our price range. We walked into the store and couldn&'t find the mattress. After talking to tony he said they had floor models and some older mattresses that they could possibly cut a deal with us on. After discussing price range and what we wanted we had three options that were in store that we could try out. After finally picking a mattress with a killer deal we checked out and went home. There were a couple things that didn&'t go perfect. The store didn&'t offer local deliver for the mattress we purchased but we were lucky enough to have them willing to work with us to get the bed. Unfortunately the first bed we got delivered was the wrong bed but we went back to the store the next day and talked to the associates and got the problem fixed to get us the right bed! All in all very happy with our experience even with the hiccups.

Tony was great and made our experience fast and amazing.