Ashley | Dover, DE 19901

The ladies by the customer service desk by the entrance we not friendly at all. They did not get greet us, however when we made eye contact we said hi and how are you a few times to all three (while they made eye contact) and they ignored us. The only good part of this experience was our sales rep by the name of Steven. He was very helpful, and patient.

Kat was very helpful in helping us find bedroom furniture! Very knowledgeable of the products available and led us to the perfect furniture!

I will never order from this company again! I ordered a matching table to our table we bought long ago, and it came broken. We called and complained that the table was broken, the box was broken and the unit was broken and they told us that we had to donate the furniture piece for them to send us a new one. So we did just that, brand new piece of furniture dropped off at the Habitat for Humanity. Then the same week the new replacement came and the box was left in the back of our house, and the box was all beat up and with holes in it again! We called them and told them we just wanted to send back the box without opening it because we were sick of receiving damaged boxes from them!! Now two weeks later they have received the box and WE STILL HAVE YET TO GET OUR $200 back!! Disputing this with out bank as we HAVE PROOF they received our package!!

Though the representative was nice the furniture quality was terrible and that’s after waiting for months for the item. Also the protection plan and customer service is horrendous.

Phillip was knowledgeable, friendly and extremely helpful finding a table for my parents!!

They deserve no stars. My worst experience as a customer of a furniture store. I had to prepay for all my furniture when I ordered and was told I would receive the dining furniture within 8-12 weeks. Placed the order in March 2022 and now it’s September 2022 and still no dining chairs. I’ve been given a runaround every time I speak to a rep at the store over the phone with new ETAs every time I call to get an update. I was finally given an ETA of 8/30/22 and when I called on 9/1/22 the manager Steven tells me the items still shows an ETA of 8/30 but they don’t know where the furniture is nor can they give me a date of actual date of delivery. Ridiculous customer service and highly disappointed. Ashley Furniture is one of the only furniture places that don’t let you cancel the order 3 days after you order it. They have taken our money and promise an estimated delivery but now after 6 months still no furniture. Save your time and money and buy from any other furniture place (Raymour, Kirkland etc. as they have kept their word with their estimates delivery dates unlike this company). I’m without my dining chairs for 6 months!

Phillip is an awesome salesman. He made sure that I was taken care of. He went above and beyond to help. Awesome personality. Thank you Philip.

Absolutely awful company. DO NOT GO HERE!! Said Furniture in 8-12 weeks. It's been 18 weeks and they have no sense of urgency and DO NOT CARE that they took our money and don't have Furniture

Kat Dixon is a superb sales rep who is totally professional, courteous, and efficient. It was a pleasure shopping for and purchasing my new bedroom set. Thank you Kat and the Ashley Dover team!