Ashley Store Wilmington, DE

This was the absolute worst experience ever had with a furniture store. I will say that the customer service was ok and the ATTEMPT by the new manager of the store to make sure everything went smoothly was appreciated however….. NOTHING WENT SMOOTHLY! The overall issue is that the connection and communication between the different store locations as well as the connection between the store versus online is NON EXISTENT. They are all different when it comes to the information provided. I purchased at Wilmington location and was told I could pay at the Downingtown location which ultimately turned into a disaster. I ENCOURAGE you not to purchase a mattress from this company unless you are absolutely sure about it! When you go into the store, they talk you into buying the mattress and making you feel comfortable that you can just exchange it “easily” if you do not like it with their exchange program. Let me tell you, the entire process is a nightmare and takes forever! We were literally forced to sleep on a super uncomfortable mattress for months! And then they tried to charge a bunch of fees for returning it and delivery and pick up, etc. which I refused to pay as those fees should not be applied when exchanging an expensive mattress that was already purchased and after they force you to purchase a mattress cover! On top of all of that, the delivery time was an additional 2-3 weeks longer that we had to wait for the new mattress to even come in! It was absolutely ridiculous! The entire thing was absurd, and I will never purchase another mattress from this store again.

I was told if I didn’t like the chairs they would refund my account immediately. I was not allowed to open the box to look. The guy who sold me the chairs said I could.

Sean was great and helped us find the perfect couch for our family.

Our salesman Nasif was great, very patient and helpful! Can’t wait to get out new furniture

My brother bought me a recliner, havnt even had it a year and padding is worthless. You feel wood/boards at arm, foot rest Not comfortable at all

I had a great experience from start to finish with Bria! She gave me time and space to make my choice. I highly recommend you stop by and ask for her.

Bradley did an excellent job helping us pick out a couch. Very friendly

As the new Manager of the Wilmington De store I am here to help turn your house into your home with our great selection of fine furniture. Come on in say hello

Brian was very helpful and patient with all our questions. Highly recommend her if you stop in

Mya + Sean were Fantastic. Very accommodating. Super easy to work with.

Professional and efficient, great experience! Would highly recommend.

Bria was so amazing! She was professional, informative and extremely helpful. She made our first experience at Ashley’s one that will make us return.

Bria provided me excellent service. She was able to read me as soon as I came in the door. She greeted me, let me know her name and asked if I needed help. I said I was looking for a bedroom set and she instantly new my style and showed me a set I liked instantly. She showed me all the pieces. After some talking she let me know the floor model was on super sale. I also had the option to buy new. Bria was very up front about the wear and tear and made sure it was all pointed out to me and she did not miss anything. I was able to leave and weigh my options with no pressure involved. The next day I went back and met Bria. I said I would take the floor model as I think I can fix all the cosmetic blemishes. Bria spoke with Sean and Sean came and talked with me and gave me the deal of a lifetime on the set. The buying process was very easy and my furniture will be delivered soon. Bria and everyone that helped me were super friendly. I plan on going back and working with Bria on furniture my basement. This place really showed me they cared about my needs and budget. If you are looking for furniture I highly recommend going there and speaking with Bria. You will not be disappointed.

DO NOT BUY FROM ASHLEY !! Worst customer service ever. They will lie to you and say somethings in stock or something will take 2 weeks to get.. it will actually take months to get or you wont get it at all !! They will also lie and say the delivery truck is broke down…. I guess they only have 1 truck… save yourself and go somewhere else !! DO NOT SHOP AT ASHLEY.

We had a terrible experience with this company. In 2024, we purchased a couch, and the delivery to our home went smoothly. Because of that positive experience, we decided to buy the matching ottoman a few months later. Unfortunately, this time, it was nothing but frustration. After paying for the ottoman and the delivery fee, we waited over a month without any updates. We had to make multiple follow-up calls, wasting so much of our time, and every time, we got vague or conflicting answers. To make matters worse, we were eventually told that they would no longer deliver to our location unless we paid an additional $200 on top of the delivery fee we had already paid. This could have been avoided if they had disclosed the delivery issue upfront or, better yet, just refused the order in the first place. Instead, they took our money and left us to deal with the headache. To top it off, the customer service was rude and unhelpful throughout the process. We expected better, especially after the positive first purchase. Bad experience all around, and we won’t be coming back.

We bought a couch in 2024, and it was delivered to our home without any issues. A few months later, we decided to purchase the matching ottoman. After we paid for it, we waited over a month and made multiple follow-up phone calls, only to be told they would no longer deliver to our location unless we paid an additional $200 on top of the delivery fee we had already paid. It would have been helpful if they had disclosed this upfront or just not taken the order. Bad experience all around.

Muah and James were awesome and Shawn greeted us at the door with excitement and warmth. An overwhelmingly GREAT experience.

Joshua was extremely helpful! We stopped by the store just to browse since we haven’t closed on our new home yet. However, Joshua’s expertise and the store’s excellent policies made us feel so confident and comfortable that we ended up purchasing a new living room set right then and there. We’re excited for it to arrive and can’t wait to see it in our new space!

Wow what a great experience! I had stopped by to look at beds and furniture. Bria was fantastic. She took her time with me and was able to answer many of my questions. She was very informative and helped me decide the perfect pieces that I needed. She was super nice, inviting and not pushy like a typical sales people. Her manager James was also extremely helpful and walked me through the entire purchase process. I would highly recommend Ashley Furniture Concord Pike!

Bria Griffin was incredibly helpful in finding the right pieces for our space and made the process quick and easy. We will be back in the future!

Due to a poor experience at a store closer to home, we traveled more than 20 miles to visit the Wilmington, DE store. We had a great experience. Mya greeted at the door with a smile and a warm welcome. She took the time to seek out what we were looking for, and also pre-priced additional items. Once she completed her portion she passed us on to Raheim, who completed our transaction. He was also kind. Both Mya and Raheim interacted with us in a professional manner. We definitely will return to the Wilmington store to purchase the additional items that we are considering.

I don’t normally write reviews but for this I will make an exception. After leaving Bob’s discount furniture’s salesman shark tank, where my fiancé and I wasted 2 days trying to find the right couch with 3 different pushy, sleaze-ball salesman, we went next door to Ashley’s furniture feeling completely hopeless. After we had some time to look around we ended up with the most amazing experience of all because one of the staff members came to offer her help. Bria, probably the most personable, caring and friendly sales person we have ever met. It felt like we’d known her for years and she was just helping us find what we wanted, there was absolutely no push to sell us something, she offered all her knowledge and gave us plenty of different options but ultimately made it feel like it was still our decision (where Bob’s did NOT). And THEN we met her manager James who was just as fantastic. We won’t go to another furniture store as long as they are there!

Ms. Brie was extremely helpful and accommodating. Lovely store team and selection.

Bria was amazing, had a great experience!

Dean was absolutely fantastic. Knowledgeable and gave us space to make our decision without pressure.

Mya was such an informative and helpful sales associate. It took us 3 separate days to decide on furniture and she was always pleasant and not pushy when talking to us.

Very patient as we shopped. Thank you Mia’

Bria was awesome! 👏

Dean Cromer was very informative and helpful through the process of trying to find a couch. He gave us a great demonstration of how the performance material works, helped us with the size, discount, and made us laugh through the process which is even better. Overall very pleasant experience!

Dean Cromer helped us find a couch for our new apartment, gave us a brilliant demonstration of how the performance material worked, made us laugh, and ultimately gave us the best experience possible. I highly recommend coming to this location and asking for Dean’s help.

Dean Cromer was a great help! 5 stars!

I was greeted very nice working together by the sales person.🙂

Stop past Ashley furniture today meet with a wonder sales representative name Jacquelyn she took the time to make sure my purchase was specifically designed for me and that’s the most important aspect of sales. Jacquelyn spent time to learn how my body would react to the feel of a mattress not only did she make sure I was comfortable in the process but provided me with a blanket that was special and important to me. It’s important to have wonder people that deliver services. James the store manager worked diligently also to make sure my purchase was successful. Thank you Ashley

I went into Ashley's after being very discouraged after purchasing furniture from another furniture store because the furniture wouldn't fit through my door. Corinne was extremely helpful and knowledgeable about the furniture at Ashley's. I gave her the dimensions of my door and she immediately showed me the Carnaby. I was so happy that is was identical to what I wanted. Corinne was polite, friendly, eager to help and easy to talk to about my furniture needs! Thank you so much Corinne for all your help!!🙏🤗🤍

Dean was great! I highly recommend him! I'll be back for more furniture!

Bralen was extremely helpful! Went above and beyond

I am giving one review because this is the worst service ever. I purchased a king bedroom set two months ago and I was told my things would be delivered on the 7th of August. I was moving into my apartment on the 1st and thought I would wait a few more days. The 7 of August came and passed without getting any information or call from Ashley Delaware branch. So I called and they were like sorry we don’t have all your bed materials but we will get them by the 25th and you should get your delivery the next day, I was pissed but tried to be an understanding customer (note it was my first time ordering from them). When the 25th came I did not get any call again and when I called I was told the delivery date had changed to the 12 of September, I was so pissed and asked for a refund or some sort of compensation because not only is it disrespectful that they don’t keep you updated when they change the delivery dates, they are unbothered by your concerns!!! Now the 12th is this Thursday and I just called today to make sure all is ready this time and you guessed right, they pushed it to the two weeks after the 12 again!!!!!!!! So like the 26! I just can’t! I will never ever purchase anything with Ashely no more cuz how should I call this? They is bad service, unreliability and bad customer service. Don’t buy from Ashley if you need your furnitures delivered in under 2 months! Leave at least 6 months to a year before ordering from these people!!!

Dean was very kind and informative. He worked with me one on one and answered all my questions to tried to get the best deal for what I was looking for. Thank you for making my first trip to Ashley a good one!

Dean was extremely helpful. It was a very laid back experience, he wasn’t pushy at all, allowed us to shop around which was very nice. He answered any questions we had, and when we decided to move forward he was on top of everything and made sure we got the best price.

Just purchased our new couch from Dean. He is/was very knowledgeable, helpful, and personable. Thanks for your help man!

Dean was super helpful in our search to find/purchase the “perfect” couch. He showed my boyfriend and I multiple options, provided all pertinent information and gave us the best deal. We’re super happy and can’t wait for our new couch!

Doesn't exist

My experience at Ashely Furniture was one of the best shopping experiences I’ve had in quite some time, and that is entirely thanks to an employee named Dean! Normally, I hate shopping in person and having a salesman following you around.. trying to get you to buy all sorts of things you don’t want. But Dean was the exact opposite! And I still left with a whole house worth of furnishings! He was so friendly, knowledgeable, funny and thankfully, quite patient! He was able to answer any and all questions or concerns I had. The entire team went above and beyond to accommodate myself and my mother, and I am just so appreciative of all of them. I would recommend this store and Dean to anyone looking to have a nice shopping trip!

Adam was so helpful! He helped us find exactly what we were looking for.

Dean was great and very helpful!

Great helpful price matching with Dean !!!!

Went into Brandywine Pkwy branch and Dean C. was amazing. He was patient and professional. We will work with him again.

Dean was very friendly, helpful and professional. He also knew the products, and the in and outs of the process.

Sherry & Neil were fantastic!!! So professional and courteous!! Not pushy and very knowledgeable!! Go see them!

What an amazing experience thanks to Corinne!!! On a norm I would have gotten frustrated but she made our experience very calm. Thank you so much....we love our bedroom set!!!!

Neil and Sydney were a huge help. Very welcoming, and helpful. Knowledgeable and helpful with the furniture and credit process. Can’t thank them enough!

Dean was extremely helpful and charismatic, he helped us find our dream couch!

Kemoni Goff at the Wilmington Ashley Stewart furniture is an excellent sales person and have excellent experience in her job description. She’s very kind she speaks fluently in reference to the knowledge of the store and I love her appreciation to work.🩷🩷🩷🩷🩷🩷🩷

Dean our salesman was AMAZING! Knowledgeable, patient and has great taste.

Dean was amazing! We went in telling him the things we wanted and didn’t want and left unbelievably happy. I was weary walking into a store like that and walked out so satisfied. Thank you Dean! We will be back when we are ready to buy more furniture from you!

Dean help out find exactly what I was looking for with no problems or hassle. Would recommend him to anyone for furniture needs.

I had such a wonderful experience. Jacquelynn truax was such a great help. So thankful I didn’t go somewhere else.

Dean was very helpful and insightful to us. He helped us find the couch we were looking for and even made us laugh a few times. Very satisfied with the service in this store. The ladies behind the desk are great as well!

First time buying furniture at Ashely’s and Dean made it a great experience. He was helpful and informative and got me the best deal on a couch. Would be back again

Friendly!!

I had the pleasure of speaking with Dean. He helped me become part of Ashley furniture purchase family. He was understanding, knowledgeable and guided me thru the entire succession of the purchase.

Matt, dean, and Andrew- by far the best experience I’ve had dealing with any kind of purchase.

Everyone was awesome. I ordered a lot of furniture and everyone was patient, kind and knowledgeable and all worked together. Dean, Matt, and Dineen were so helpful.

Admittedly I didn’t end up making a purchase here today, but wanted to thank Dean for his great customer service — he answered all our questions, was kind, and made great conversation!

Great team working at this location. Very helpful and full of information. Definitely will be purchasing my next furniture needs from here!

I received the utmost help and professional customer service. James is great. I will be furnishing my home with Ashley Furniture

This store is not at the address given

From the time we saw the Holiday Sale Ad, called the store, inquired about the dining set, going to the store to view the floor model, working out a deal, ordering, arranging delivery, receiving the furniture 1.5 wks later, putting it together & setting it up - everything was effortless. Customer Service was top notch & extremely helpful! The Associate assisting us even remembered me from 4 yrs prior & making a special ordered purchase delivered 3 days before Thanksgiving. It doesn't get any better than this!!! (EXTREMELY SATISFIED CUSTOMER)

Wilmington Store - James was fantastic!!!! Super helpful, spent a lot of time with us as we were deciding what diningroom set we wanted. Will definitely be back to see James. Our checkout also was seamless with Shaniya!!!! Thanks James and Shaniya!!

James was such a big help in ordering my bedroom set! I knew exactly what I wanted & he was on it, no problemo!!

Buyers Beware Please Do Your Research And Shop Around Before Buying Anything From Ashley Furniture/Home-stores-Complete disappointment and dishonesty from this store and all other Ashley Homestores in the area, just look at the reviews from the cooperate site. They are lying and deceiving customers with a smile don't buy anything Ashley brand especially a mattress it won't be covered by a 90 day comfort policy. Go elsewhere you may pay extra but won't be subjected to second hand furniture with a big price tag that doesn't match the quality you have found in store, rather from a third party warehouse the company does not even represent. The sales staff was nice I can say that, unfortunately it was a fake scheme to just make a sale. Sadly I have lost all respect for the sales person who helped me and general manager. They have thrown up their hands to my late delivery date that was continuously delayed, hole in my wall from delivery driver falling through, and mattress that is not the same as promised. No communication after big purchases have been made. Don't think calling the store is going to help or going into the store will help either, sadly it will be more third party numbers provided to contact for help. Please find another company/store to do business with it will save you money and stress, however if you would like a Calvin Candie experience this is the place.

James was great and helped me find exactly what I needed. 10/10 recommend.

James was super friendly - great service!

Excellent service from James Hollis and Cyndy at Ashley!!! Very detailed, answered all my questions…professional and warm, not pushy which I love! Look no further for your furniture. Oh and make sure you get financed through Snap Finance so affordable.

James was very helpful!

James was a delight to work with. Highly recommend 👌

James was a great help

James was fabulous- very knowledgeable and helpful; his trainee Tianna could not have been more personable.

James is the absolute amazing salesman ever. We specifically came back to this location in Wilmington to see James. Today we purchased a sectional from him because he sold us our bedroom set furniture for our master bedroom and our sons bedroom, 2 months ago. Highly recommend this salesman & store due to cleanliness, professionalism, and speedy assistance.

James Hollis was excellent and extremely polite. Great customer service!!! Thank you Danette

Prices to high for quality of products. Can buy same stuff on line for 15 to 20% less.

Store was nice, sales person was more intrested in his phone.Asked about delivery charge. He said we figure that at the end. Every question I asked he said it takes a bit to find out. Finally his boss. Female behind counter answered a couple of our questions. When I asked how much for couch and two chairs. He said my boss will figure it out, pulled out his phone sat down with it. We got a price hand written on a piece of paper, no break down. Before they gave it to us we had to give them our name and phone #. It apparently was too much work to answer our questions we went around the corner and purchased our from Furniture from Macy's. Ashley's called the other day to followup. Told them our story.

James and Horace were the nicest people I have ever met in a furniture Store, Amazing energy, incredible professionalism! If you ever need furniture go to Wilmington DE location!

horace was very friendly and professional and i will gladly come back just to have a conversation with him

The staff were more than helpful with my purchase! James especially was so friendly and professional! Will be back

James is great🥰🥰🥰🥰

James was absolutely amazing . Got the sectional I wanted at a great price . My search is finally over. Thank you ! Highly recommend Ashley Furniture Brandywine .

Laura was great

Laura is really helpful & pretty understanding. She is so humble.

Laura was very helpful! Thank you.

Laura was extremely helpful and accommodating. We literally went to 4 furniture stores and nothing compared to the second couch we sat on at Ashley. Credit application was fast and easy. Will recommend to all.

Laura was great! Very patient and gave great input.

Laura, her manager, and the ladies at check out were all wonderful. I had a great experience. Laura is very personable and really goes out of her way to help you. I’d highly recommend Laura and her team!

Friendly and helpful

Laura was amazing. Truly helpful and patient through the process of furnishing our entire house.

Laura was amazing and super helpful. She listened to what I was looking for and was able to point out the perfect pieces.

Laura was very helpful and kind! 10/10

Laura was super helpful and kind. she helped us find a great mattress

Laura very nice. Helpful as soon I walked in the door.

This shout out goes to James J. Hollis III at the Ashley Home Store! Thank you so very much for the excellent experience that my family had at your store. It's good to know that professional customer service still exists. I enjoyed meeting you. The models that you showed us were amazingly beautiful. You provided details and gave us time to think about each model and if it's a right fit. No rush and no pressure. That's what I liked the most. You worked hard and made sure we were happy with our decision. And the price was just right. I pray for the success of your career . You will see me again even if it's just stopping by to say hello. Thanks again ❤️🙏🏽

Amazing customer service !!!! The Sales Rep James helped us pick the perfect furniture set for my family. 10/10 Totally recommend !!!

I had a great sales man assisting me at Ashley store that I had to write a review. He wasn’t the sales person that was initially helping me but he seem to be the person everyone in the store go to for questions cause he assisted and actually convinced me to purchase my sofa! He has patience and very polite, things you don’t see nowadays. I wish he was my sales person and had my sale personally cause he made the sale opposed to my non attentive sales person. But I will come back and ask for him by name. I believe his name is James he use crutches! Very nice man.

Laura was great! She helped us around and got us the furniture we needed. Really good store and has the stuff you need with reasonable prices!

Laura was helpful.

Laura at the Ashley's in the Brandywine was a great help. So was James. Chelsea got me a great price too. Thanks everyone

Laura may be the best and most knowledgeable salesperson in the store. As always a great job

Laura was extremely helpful and even assisted me in configuring one the modular sofas to fit my space.

Laura was very helpful with our couch selection today. We found the exact type we were looking for.

James Hollis from Ashley’s in Delaware was fabulous!! He was super helpful and friendly and very accommodating. He helped us find the perfect couch!

WOW!!! What a wonderful experience buying furniture at Ashley Furniture! Our salesman, James J Hollis lll was exceptional! He was extremely helpful and it was very obvious that he cares about his customers. We will definitely being buying more from Ashley furniture…thanks James and the rest of the crew who helped us out as well!😊

Laura was great helping us with everything. So friendly and polite.

Laura was soooo helpful! She sold us on an amazing Dinning Room table.

Laura and James were very helpful and friendly. I would shop her again.

Laura and Cindy were the best we worked with and we had visited multiple stores with many store associates helping us. They are the best.

James was extremely helpful. He greeted me as soon as I walked in and made several suggestions based on what I was shopping for. He was great at suggesting options and letting me know what was on sale. He definitely helped me get the most for my money and I am truely thankful. Next time you need furniture make sure to go see James!

Laura was amazing! Quick and easy service and got us the best deal possible.

Horrible service, poor response from numerous outbound calls to resolve. I purchased furniture from this store and noted it needed to be delivered to a different address (vacation property). At first, no problem- paid for furniture in full at store including quoted delivery price. Contacted by the store to say they made a mistake and had furniture delivered to a local warehouse and that i would need to pay an additional $500 to get it delivered to the address they had listed on my invoice at time of purchase. Never spoke with a “manager” even after asking for that escalation. The person who did call me once (Laura) never returned any of my calls. Just received a call from Wayne saying that it would cost $500 to get it delivered - no apology, no service recovery. I asked for a refund of this purchase and i was told that i have to go into the store to process……they wouldnt even do that over the phone. Very disappointed with this whole transaction and will never spend another dollar in this store. Horrible experience.

Laura was great sales person

Great customer service from Laura

Laura waited on us, was very helpful and nice!

James was great help with our selecting living room furniture. Very patient and competent and professional

Laura and Cindy were a big help- great store . Thank you!

Laura was great!

Laura and her team were terrific. We told her what we needed and she worked with us to get us what we were looking for!

Laura was super helpful in helping us search for the perfect bed set and patio set! We had a great experience 😊

Laura was awesome

james is awesome！He helped us a lot！

Laura was great on helping with our needs and ver kind and detailing

Laura helped my purchase the sectional and cozy chair of my dreams. She was friendly and very helpful through the whole process.

James was very helpful and able to help us get what we wanted

Good experience shopping in-store. Laura was very helpful with our furniture purchase.

Went to Ashley’s furniture store to purchase a new sofa. Kory was very accommodating. Sharing cat (we both have them as pets) stories while being informative. The store was able to work with our needs and even compete against their online pricing. I would highly recommend visiting them next time you’re searching for your next piece of furniture. When you stop in tell Kory Jenna says hello! Ps tell Maryjane hi too!!!

MaryJane & Chenee Outstanding customer service. Professional, knowledgeable and courteous.

Laura was Phenomenal! Tons of help!

Laura was great!

Both Chenee and Mary Jane provided me with excellent customer service. They were professional and knowledgeable about the products and services. Great job!

Laura and Mary Jane they were very kind and helpful.

Laura was very kind and knowledgeable of the product. Chenee Nickens was very helpful explaining the financial and warranty

We had a good experience with Laura and James

James was amazing at the Brandywine location. Friendly, helpful and amazing prices. Would recommend 100%.

Laura was an amazing help! She found us exactly what we needed.

An easy a great experience. Chenee and Ms. Green made buying living room sofa so enjoyable. Highly recommend Ashley furniture off 202!

Iyannah and James helped me with my dream room furniture! They were really patient and helpful. Very happy with the purchase. Will definitely recommend!

James helped us at Ashley and his service was a big factor in why we came back! Helpful, but not pushy, it was a great experience.

Laura, Mary Jane and Chenee were amazing!!! Outstanding service!

Laura was awesome

James and Mercedina are excellent to work with

James Hollis was great while I was shopping with family and helped us with a purchase. He should be Manager of that store - he is friendly, kind and has great customer service!

I had a great experience with one of the sales associates, James Hollis. He was very knowledgeable and provided exceptional customer service. I would highly recommend stopping by this store and having James assist you with anything you need! I hope James will stay there and be the sales manager, he truly deserves it.

MaryJane is phenomenal with customer service

Great service by Iyannah!

James was the best ask for him. He was knowledgeable, fashionable, patient and funny. He helped me style a full room furniture and accent pieces. I was not sure and he waited without hovering. He told me about the protection plan and how it works for my living situation. He also knew about the furniture materials & possible life span. The staff was friendly and welcoming Cindy was cute and funny.

Laura and maryJane cook were excellent today! They helped us find the perfect sofa and check out was smooth. Thank you guys.

Laura was great, very helpful and attentive!

Mary Jane Cook provided dynamic customer service. My experience was memorable.

AJ and Mary Jane are Awesome. Extremely friendly and thorough service. Made sure my daughter got everything she needed for her first apartment.

I was in search of some new living room furniture and decided to go to Ashley because I wasn’t satisfied with my experience at one of their competitors. When I walked in the door, I was greeted by AJ. He was very attentive and personable. My family and I were indecisive but he was patient and even interacted with my kids. He showed me a few options and gave me the benefits of each piece of furniture. I wasn’t expecting to buy today but after talking to him and seeing the sale price. I couldn’t refuse the savings. I appreciate the customer service AJ provided. I recommend this store because my whole interaction is great. Thank you.

Laura was fabulous! She helped us find our dream couch for our new home

Laura was great! She helped us find the perfect sectional for our apartment

Chenee was very professional and patience assisting with sale. She was knowledgeable of products. Mary Jane kept me laughing, she made my day.

I was helped by Mary Jane Cook very pleasant and helpful.

Mary Jane is the coolest

The staff was incredibly knowledgeable and did not push us while deciding! Will absolutely shop there again. Thank you Will, James, and Corey for your help and patience with my toddler running around

The best CSR always friendly!

Mary J Cook awesome service

Mary Jane Cook gave me directions to the store!

Mary Jane Cook was very helpful she is a keeper! Great service 👏

Mary Jane…I’m in love with Mary Jane she was so awesome and amazing…Don’t forget see u soon for the daughter apartment…

Mary Jane cook

Mary Jane cook was amazing

I purchased my bedroom set from the Ashley home store on Brandywine parkway in Delaware. All the staffs were friendly and helpful especially James. I will be returning to this location to get more furniture for my home.

James was a great salesman. He was the only one that came to offer us help while shopping.

Awesome service from the sales team. Very friend, personable, and knowledge. Thank you Chenee Nickens and Mary Jane Cook for your help!!

I came to look at a mattress Dominic was very informative and the demo was great ! Awesome salesman !

James Hollis from Brandywine Store was amazing!! He truly delivered a great service experience and made me really happy !

First delivery was incorrect. 2nd attempt they miss the whole time window they give me no call no nothing. I call to ask where my furniture is they tell me its a courtesy to have a time window. Last time I deal with them especially for the prices they charged for this delivery.

Laura was wonderful!!

Dominic is a friendly and genuine salesman. Helped us get the best price on our favorite couch set. Highly recommend!

If I could give 10 stars, I would! Dominic was very helpful and patient with me as I decided on a couch! He offered his cell phone number to me so that I could keep in contact and ask any questions that I had. He gave us an amazing deal! Maryjane and Cindy in finance were wonderful at explaining all parts of our purchase. They were all smiles and very pleasant. Can’t wait to come back for our next purchase and work with them again! Cheers! Jessica and Gary Celotto

Excellent customer service from Willam and the entire staff!!

James Hollis was a great help!

Laura was extremely helpful during our visit. She was attentive and did not hover when we needed space to think.

Dom Smith, KiaraTaylor and Mary Jane Cook were friendly and made it a pleasure doing business with Ashley

Our experience here was excellent! Chenee was very helpful, while we were choosing furniture! The sales process was very smooth as well!

James is the best at what he does, and he is handsome. King James of Ashley Furniture 🤣 He is the best ask for James

Had a great experience at Ashley’s in Wilmington DE! William and Laura were very helpful in finding exactly what I was looking for.

Chenee was very helpfull and knowledgeable about all concerns. I can recommend her highly.

Kiara was awesome!😃

William did a great job, he priced out exactly what we needed and gave us a good discount.

We had a good experience today at Ashley. William (store manager) was very pleasant and gave us our space to look initially then gave us recommendations based on what we were looking for. He was also very good with my son (age 5) and he left with a balloon and a huge smile on his face. We are very pleased with our purchase and would highly recommend.

Kiara was awesome and explained everything thoroughly! 5 stars!

Mary Jane and Dominic were wonderful to work with. We will certainly be back for our future furniture needs!

Laura was a great help. Thank you.

Excellent quick knowledgeable service. Laura and William were great. I had searched online and knew what I wanted and they didn’t pressure me into looking at other pieces.

Don has been wonderful to work with. Attentive yet not overbearing or pushy. William the store manager was very pleasant and ensured our experience was satisfactory.

Dominic Smith- Helped us find the perfect mattress for my husband’s back. He even helped us get the box spring which is adjustable all under the price we were looking to spend. Mary J. Cook- It was a pleasure working with her in completing our paperwork. She answered all of our questions and made the process quick and easy. We will come back to Ashley Furniture in the near future to make another purchase. Much Thanks

William, Mary Jane, and Laura were very helpful in finding me great prices for my living room furniture

Very happy! I went in just to look and get an idea of what I wanted but thanks to the exceptional customer service I ended up purchasing. James went above and beyond to help me and I wouldn’t have purchased without him. The sectional was delivered today and I am thrilled with my purchase!

Leslie and Laura were extremely helpful and very pleasant!

(Translated by Google) I really liked the service (Original) Me gusto mucho el servicio

If I could give zero stars I would . This store literally wasted my time and my family’s time . I live in Florida and was trying to buy a furniture set for my sister who has 14 children as a surprise as she hasn’t had new furniture in many years . She lives in Delaware and I called the store and explained exactly what I needed to do and they told me that the assistant store manager said it would be no problem at all to pay from Florida I would just have to send a family member in the store that lives in Delaware for fraud purposes . I then contacted my nephew and he drove over an hour to get there , his car broke down so my brother in law then had to meet him , and they finally got to the store . Now we paid for both vehicles for gas to get there and ofcourse food . They waited at the store for over two hours and still there was such a big confusion. Finally a manger comes to phone says she will take care of this and I will have an invoice sent to me to pay as now she had proof this wasn’t fraud . Today I get an invoice to pay and then was told I couldn’t use my Ashley’s card . I said what !!!!all day you wasted my time and everyone else’s time to today be told they can’t do this . The lady Maryjane at the store did not care of my concerns and the time and money I spent to get my nephew to the store for this sale to happen , she hung up on me . They obviously have no ideal what is going on. Then call Customer service they disconnect you all the time . I would never shop at Ashley’s furniture again . I then found a store in Dover furniture and more that was excellent . I was able to purchase from florida with just emailing my license for fraud protection. No hassle at all . Ashley is horrible customer service and this store absolutely has no idea what they are talking about at all . Then they tried to charge me 1000.00 dollars more than what the online price was . They will rip you off . Just beware when shopping here.

Poor state of store, inventory, and I products.

Worst experience i ever had. Their service is terrible. Don't go here!!!!

Friendly, helpful, and efficient

Miriam was lovely, extremely helpful young lady.!!!

I had an awesome experience with my sales Rep and the store manager. That Lashell /Nashell (I couldn't understand the way she said her name) is the reason for the two stars. She needs to be mindful of her tone when speaking to people and remember she is in a customer service field.

Had a awesome associate show me how to furniture sho today Mirian Quintero is very kind and courteous and incredibly knowledgeable about the products she is selling, I would strongly recommend people to come to Ashley furniture and ask for Mirian

I will drive out of my way every single time and pass every other Ashley furniture to go to THIS location! The service we received from Rae and Charles went beyond our expectations. We were able to furnish our whole living room and bedroom for such a reasonable price with their help. We came as strangers and left feelings like family. Thanks again for all of your help over the last few months to make sure we had what we needed for our new home !

Didn't like the wheeling and dealing but we got what we wanted. Delivery and assembly were on time fast and professional.

Michael and the entire staff were professional, friendly, and met our unique delivery needs.

Mirian was great with his service to us! I enjoyed the experience and I would recommend to my family and friends. Thank you Mirian!!

Mirian is really good customer service,,,,very patience and nice..and Juan the manager very2 nice great smile and give best discount,,,,so if you all just move to new place and need great furniture come to ashley furniture store at delaware bestttt place...happy customer

Had to get a new couch and loveseat. Called there about available and was treated so well by the woman on the phone. A sales person called me in under an hour and helped though what I wanted and worked with me. I did have to go into to buy the pieces (not a big deal on my end at all) and when I got there the gentleman I talked to was super nice. The counter ladies were great with helping me get checked out and all was well. Was delivered in a two day by two very capable guys who were very cordial and polite. And set it all up for me. Kudos.

Had a great experience. Purchased outdoor furniture. Beautiful and looks more expensive than it was. Rae the store manager was so lovely and very helpful and knowledgeable. Her staff at check out was friendly too! Highly recommend.

Unfortunately I have to update my review. The fabric on the sofa has rubbed off and stains blankets and clothing. We purchased the additionally warranty and we are still under a year. It has been awful trying to get help to have the sofa fixed. We purchased furniture from multiple store for our new house. They only items we have had issues with are from Ashley. I will never purchase anything from there again, definitely not quality items.

finally after 20 phone calls to four different numbers (not an exaggeration) I got a part replaced under warranty for a bar stool. customer service should not be this difficult and off shore call centers don't make it any easier. happy with my chairs but, if I can help it, won't buy from ashley again.

Kayla and her team did an amazing job finding me exactly what I needed quickly and simply at a great price! Great experience!

Wonderful experience kayla made it easy.I would recommend this place and kayla to my friends that are interested.

I had a great experience my salesperson Kayla helped and more she called places for me and really tried to make my experience the best thank you Kayla 😌

Update to rating....we purchased our furniture paid over $8,000 up front in full and waited for 1.5 months for delivery. To only be told that they do not deliver in our area. They expected my husband and I to drive 3 hours and 14 mins to there warehouse and pick up a living room set which would need to be assembled. After being back and forth about having the furniture delivered they finally got approval from higher ups to deliver to us only to again to placed at a stand steal of a schedule date because they had to wait for a certain vehicle (truck) to be available that was 2 weeks ago. My husband and i finally got so frustrated we request that our money be returned....they told us we would receive the funds for up to 21 days because of their billing cycle. U didn't wait 21 days to cash the check I wrote.....when in Delaware stay away from Ashley furniture Home store.

Customer service is awesome!

We had furniture from this company before and we decided to check what else they had. Staff was helpful even on our way out. Unfortunately they didn't have much of what we were looking for.

Friendly staff. Very informative about sales , colors and options

Staff was super cool. The sales people helped us get the online price for our new table. We were in and out in 20 mins. Great experience.

We felt very uncomfortable in the store. We were approached by our salesman. Told him we were just looking and he followed us everywhere we went. Finally after the fifth time of him approaching us in about ten minutes, my husband had to tell him to leave us alone. His appearance was not what we would expect a salesperson to look like. And we are required to wear a mask in the store but he wore his under his chin. I know his name but I don't want to embarass anyone. The woman at the desk was very friendly when we did have a question. That's why we gave two stars instead of one.

Great shopping experience! Thank you Orlando and Rae.

I bought a 3 piece set in 2019. I have been battling customer service for months as there is a rip in the seam that’s a “manufacturing defect” that Ashley’s won’t take responsibility for nor will the warranty company I paid $300 for for a 5 year protection plan. Young male manager at Wilmington office laughed in our faces at the thought we would expect them to have their repairs team fix it because in his eyes the couch is old after 2.5 years. He said “we’re just a show room”suggesting that after you purchase your couch, they’re done working with you. The couches I purchased have been kept in perfect condition by me otherwise. Don’t expect whatever you buy to last and all the warranties they offer are BS— they’re just going to find a way to reject your claims.

Eric was our sales person!! Lots of fun, honest, and realistic! Would definitely recommend him!

Not quite what was expected with the prices, however the staff were courteous.

Whatever your plans are, do not buy it from this store. To start, the store manager is not trained in articulation nor she understands how to resolve an issue. We were delivered an incomplete bed and she refused to help, refused to take the bed back, washed her hands off saying its a "manufacturing problem" and they cannot help. We have been bounced off between customer service and store without any resolution. We have bought Ashley furniture before and so I am saying please do not do business with this store as there is No Customer Service. If I can could give them 0, I would have.

After receiving my furniture delivery and having the delivery men identify a damaged piece, I was initially disappointed that 3 days later, no one had contacted me about the replacement. Upon contacting this store location, I was sincerely grateful for the above and beyond assistance of Mary Jane. Not only did Mary Jane take down the information but she contacted the warehouse directly to request that my replacement be scheduled immediately. Within less than an hour, I received several calls to schedule the delivery of my replacement...this week!!! Mary Jane was a miracle worker and is truly an asset to this store and the company. Customer service is VERY IMPORTANT and Mary Jane takes that responsibility SERIOUSLY!! THANK YOU MARY JANE!!

Best furniture experience I’ve ever had. Thank you so much Butch and Rae! Butch walked me through the store and made sure I found exactly what I was looking for. Rae was so pleasant to work with during checkout. Add on products were presented in a way that was realistic and I was even able to catch a discount!

Raffael Ramos was our salesman and very knowledgeable on the products Nice lady, Rae, at the customer service desk was very helpful with our payment options and price matching, she was also very knowledgeable and professional. I Would recommend doing business here with this great staff.

Furniture order was never delivered after being scheduled on 2 different days with no-show and no heads up on order not coming. Wasted 2 full days waiting for something that never came. Decided to cancel order but after month still have not seen the refund back to my card. TERRIBLE BUSINESS!!

I ordered a bedroom set in April and the nightstands came via fedex in two days. The rest of it they said would arrive June 8. I scheduled time off work for that day and a week before that date they rescheduled for June 28. I again took time off work for that new date. I called two days prior to that date to reconfirm that it was coming that day and they told me yes and that they’d come between 8-12. That window came and went and no one showed up. I called and was told that they had cancelled my delivery and would not be delivering it today. I told them I can’t keep taking time off work for furniture that never comes and I needed it today or a full refund. Several hours on the phone later with various people being put on hold forever, transferred, or hung up on, I ended up canceling the order and now I have to wait for them to get back to me about how I’m going to be refunded for the nightstands which have been sitting here for over two months and I’m betting they’re going to try to steal from me and not refund me. I put in a complaint with the BBB and will never do business with them ever again.

I want to put -10 stars. Getting a hold of someone is impossible. The phone keeps ringing. No one online can help and no communication throughout the organization. The worst customer service I have ever dealt with. Get your sh*t together and run a decent business. I will make an effort to tell everyone I know never to buy from Ashley, especially the Bear, De location.

I want to start of by saying if I could I would close every Ashley furniture store. They have the worst customer service. The number to the store just rings. The app doesn’t work. You can’t track your over. I had a delivery scheduled for today from 1pm-5pm. I stayed home till 6pm. Never got a call saying we are not coming. Want to the store they couldn’t help me. I couldn’t even cancel my order. Keep in mind this is my third time to this store about this delivery. I have to come back on Monday. Ashley furniture does not respect their customers. They just take your money and blame it on COVID or the delivery service they use. I would rather sit in hell with the devil and make a couch from scratch before I shop at Ashley furniture ever again. -

I bought over $6k from this store. When they delivered my bed I told the person it seemed too small. He said "you can call and they get you another bed" they refused to help. 2 years later that $3k bed sits unused in my house. #worse #neveragain#scammed.. shameful for sure.

I do not recommend working with this location. It has been over 5 months and I still have not received my sofa. I understand Covid has impacted production and delivery times. My issue is the lack of communication—when shipment is delayed, I am not notified. Also, to get someone to answer the phone at the store, I have to call 5 times in a row. The mailbox has been full for months. For 5 months I have been given empty answers of “we’ll email the warehouse” and no additional follow up with me. When I call again, I’m told the warehouse hasn’t responded to the previous email so they’ll try again. Clearly this isn’t working. Every time they promise to call me back, they never do. The lack of communication and consideration for their customers is inexcusable.

Went yesterday and had to hunt down a salesperson who ended up being so patronizing, smarmy and condescending that I decided this place will NOT get my money. Will be following up to speak with a manager (pulling out the Karen, I know). Many pieces on display not working properly or falling apart. Be aware that prices in these places do not match the website, but if you shop in Secane, they will match the website and have AWESOME customer service. We ended up traveling to another Ashley and buying there right after. Avoid this location!!!

Don't order from here. They charged my credit card in full the day I purchased the furniture but didn't schedule the delivery for over a month. My delivery window was scheduled from 3:00-7:00, it's now 9:00 PM and no delivery. I called the store at 7:00 and they said the delivery is still coming tonight. I'm ready to go to bed. This is terribly inconsiderate and I'll never or from Ashley again or recommend them to anyone.

When I walked in and was greeted by a salesperson wearing a mask on their chin I should have turned around. Minutes later they are coughing while too close and the mask on their chin. 3 out of 4 sales people were wearing a mask under their chin? Really? It's 2021. Just left after a couple minutes.

Worst couch I ever bought. I bought the Fielder set and it’s HORRIBLE. It just turned a year old are I’m on couch number 2. And this one needs to be replaced too. Ashley sells overpriced products made from particle board not solid wood. I didn’t even want to give 1 star but that’s the least they will let you rate it. Ohh and the cushions don’t last either that’s another story all together. WASTE OF MONEY PLAIN AND SIMPLE

Ordered a Tempurpedic mattress and box spring and they can’t seem to deliver it. It was supposed to be delivered between 3:00PM and 7:00PM on Saturday, 10/17/2020. Delivery dispatch called me at 8:25PM saying the drivers are behind and will get to my address at 10:00PM. I call the dispatch number and he is telling me that he cannot get in touch with his drivers and that the ETA is 12:46AM now Sunday morning. To say the least, they did not make it. I’m trying to call the store in Wilmington, DE but the stores mail box is full and no one answers the phones. Really upset at this point!

We ordered a King bed with everything beginning of last month 6th of August, first we were told we will be getting our bed within 22nd of the August now today is 17th of September and we were told we will not be getting our bed till sometime in early October but still there is no guarantee, apparently there is national shortage of mattresses. Now when I was upset as I should be and wanted to speak to the Manager, I was told that there is no Manager right now and I have to call back again to speak to him in Saturday. Also only he can authorize if I want to cancel. I like to add that I never said I wanted to cancel but the customer service said it is out of their control and I can cancel if I want. First of all please understand how customer service work. If I purchase something from your store and you cannot keep your promises I am going hold you responsible not your supplier. I did not buy it from your supplier and their mistake is not my issue. If you cannot help try to make me better not drive me away. Horrible

Never again!!!! We bought a fake fireplace and a coffee table/end table set. The latter was the floor display which we are picking up. We had originally picked a large wall clock (overpriced) but we were trying to reach a certain $ amount to get the financing, and while waiting for the salesperson to get back to us, we realized the clock hands were broken and just spinning freely. He tried to convince us that it would still keep time....(no, it wouldn’t have!) so we ended up choosing some over priced lamps. Next thing you know the guy finally comes from the back, I swear it was at least 15min after we told him we didn’t want the broken clock, but that we were going to get the lamps, he says he’s got a clock new out of the box. We said no, we just want to get out of there! I sign the small paper receipt, but I added everything on my calculator and confirmed with the exasperated desk clerk, we go home and two days later looked at the invoice and they charged us $20 for shipping!! Not for delivery, but for shipping the fireplace from THEIR warehouse to THEIR store!!!🤬 we are going to pick up the tables tonight, and they better take that $20 off my fkng bill!!! I feel like canceling this order🤬 their furniture is way overpriced, there was a lot of secretive talk between the salesman and the cashier, I felt very suspicious of them because they couldn’t figure out something about our charges and a lot of whispering and pointing at the computer screen was going on. After over 6 weeks of waiting for the fireplace I called to cancel, I spoke to Lamont the manager because I also wanted to complain about the bogus shipping charge and cancel the overdue order. He told me we couldn’t cancel on the phone and that we had to come in to the store and then when I complained about the shipping charge, he hung up on me!!🤬So back down to Delaware we went. The woman called the manager, Lamont, and I am not exaggerating, he walked up behind the woman, reached down for something off the desk and then walked away to the back of the store. THAT apparently was the approval to make the cancellation! He was one of the most arrogant individuals that I’ve ever had to deal with. He apparently thinks he’s a king or something because he’s a manager at a furniture store😂I refer to him as loser Lamont. What kind of sleaze place is this??? They were worse than Raymour & Flanagan! And they were pretty bad! They are way overpriced but when you need extended financing, you’re at their mercy.

To the employees on Route 202 - I’m not sure if you all were having a bad day, but no matter what you’re going through try to remember to greet customers. We just walked through the store and no one said hello and no one asked if we needed any help. We have purchased furniture from Ashley before - THIS IS THE FIRST TIME WE HAVE BEEN MADE TO FEEL AS THOUGH OUR BUSINESS WAS UNWANTED.

Very nice

Excellent customer service and phenomenal deals. Great place to go if you need furniture or any other trinkets for your place.

Eric was great

Do not fall for 60% SALE which is a sale on overrated price making customers fools. 'ERIC' bad representative who does not have etiquettes to behave. He Inquired my country of origin and misbehaved with my family and spoke rudely. All this happenned infront of Manager who was just audience.

Good customer service, selection, and financing.

Be ready for "great deal if you buy today ". But not tomorrow? See ya...

I would not recommend this store to anyone! From the beginning we had problems, delivery was delayed and then we were missing furniture .... even a mattress. Now, 18 months later our king size bed collapse when my husband was sitting to put on shoes. The " 5 year warranty " we were sold is a joke and basically covers scratches and dents. Ashley furniture has refused to reimburse us the cost of the warranty and/or stand behind their product. Customer service is a joke too. If you want quality furniture check out Sensenigs Furniture in New Holland PA

TERRIBLE! In my opinion, the quality of furniture sold here is HORRENDOUS. My bed completely COLLAPSED on one side after 18 months, due to the screws literally falling out of the side railing. When I bought the furniture, the salesman represented to my wife and I that the 5 year protection plan would cover the furniture for damage. Come to find out, the 5 year warranty barely covers anything. My warranty claim was denied. Ashley Furniture, then, DID NOT STAND BEHIND its' products, and did they declined to replace the broken piece. DO NOT BUY FURNITURE HERE!

Melissa was extremely polite, friendly, and knowledgeable to me make a great purchase also one of the dressers was damaged and they sent me a new one in just a few days amazing service thank you so much

We were very pleased with the choice of fabric color, style, and the price was just right! The office manager Scott was very accommodating with the delivery date... due to that we had no furniture to sit on for a week, which made me extremely happy! It was a great experience. We Will be back to shop. Many thanks! Gratefully, Agnes and Goldschmidt

I was forced to have selected one star. I have never in my life experienced such difficulty after purchasing a full bedroom set. It took over six months for them to finally get everything right and the management at the store was just as difficult to deal with. On behalf of new management they finally was able to help me out but the damage was done already because of how long it took and how many trips I had to make back to the store to try to get everything corrected. It’s a shame because they have nice furniture but after purchasing and having the wait so long I highly recommend that you go somewhere else to purchase your furniture. I never give negative feedback but I have to just warn everyone who is about to make a purchase at this particular store. Please take my advise and buy somewhere else. This store’s new management has finally helped me get the furniture that I’ve wanted. It should never take over six months to get a product that you have ordered and paid in full. Buyer beware

Both Hector and Scott were tremendous help in selecting the best furniture for my bedroom. They listened to my needs and recommended just what I needed. Hector was esp helpful with his advice on the type of mattress I needed. Job well done guys!

DO NOT SHOP HERE! I would give them zero stars if I could. These people are criminals and will screw you over and laugh about it. We saw the bad reviews and so naively thought that our experience would be different. Take a good look at any of the positive reviews - all of them were written right after leaving the store. Give it a couple weeks and I guarantee they will all turn negative. We lost a ton of money to this scam and ended up having to purchase new furniture from Raymour and Flannigan instead (who were absolutely fantastic). STAY AWAY!

This store is the worst!!! They dont tell you that if you pick up the couch it voids "manufacture malfunctions" and then they wont back their product.

While I didnt purchase anything from the store when I was there, the customer service was excellent. I had just left Raymore and Flanagan and I felt like I was at a car dealership there being watch and followed everywhere I went with a sales associate who would not shut up. I cant say enough about how pleasant the experience was here.

A friend of mine bought a new sofa and when he unwrapped it, to place it in his living room it was all damaged and you can't even SIT on it, They called the manager and said that they are stuck with the sofa after they spent their hard earned money on it, He is a disabled Vet and this treatment is an absolute disgrace! They need to make good on this, Or I will go to the local news stations, Terrible and I will NEVER buy from them

Terrible experience

DO NOT BUY HERE !!!!!! DO NOT BUY HERE !!!!!!! Got a sofa that was damaged! Majorly damaged, Long story short, they did nothing for us! We are stuck with a brand new sofa that is structurally unsound and material torn

Been in many in Florida and Arizona. This store is junky. Skip it

Too many multiple choice of same item only different color, not enough Contemporary or Modern items.

After losing everything to a fire, we were not looking forward to having to rebuy all of our furniture. Pushy sales people, not finding what we like, being pushed into more expensive this than we wanted to buy. None of this was the case at Ashley. We walked into a beautiful showroom with a friendly staff who were willing to be of service, but also give us space. We got the pleasure of working with James Aggie who I would highly recommend. Update!!!!! The first experience was great, but everything after has been a nightmare. The movers not only put huge gashes in my wall, but they delivered the wrong stools for my kitchen. It has been over a month now and they will not pick up to return. Everytime I try and call the store I get blown off and no store member will return any of my calls. This is a horrible situation and don't recommend at all.

I have some furniture from here.. But when we went back the selection was terrible

Butch helped us get a nice living room set ! He was extremely friendly and professional. Overall a pleasant experience and we are happy.

Nice people, nice selection. We got a good deal..

Melissa was terrific.

The Ashley HomeStore in Delaware was wonderful. Everything is displayed nicely and the employees are not pushy. They are there if you need help, but they do not pressure you. We found our whole bedroom set and included a mattress. We are very excited to receive it soon!

A simple mistake was made with our order, and weeks later I was sent a sofa/loveseat set in two different colors. The salesman was great to work with while at the store, and trying to help us find a solution to replacing the incorrect item. My review is based solely on how the store manager is unwilling to do anything to compensate us for the error, as we will be hosting family for the holidays without half of our seating. Hopefully I can come back and change this review if he decides that Ashley Furniture values its customers and prioritizes customer service. I had intended to come back and purchase additional furniture, but I’m extremely hesitant based on my current situation.

I would give them zero starts if that's possible, purchased furniture in July and the arms on my chair and a half are collapsing and customer service tells me that's not covered under warranty after they transferred me to 10 different phone numbers. Don't trust this company they clearly don't know what's written in there warranties.

Absolutely the worst customer service ever!!! Ordered cushions two month ago...was given the run around for a month after numerous phone calls (never returned) finally got in touch with the manager who is DREADFUL, only for him to tell us we had to go to the store to order. PAID in full to then wait around for another month with the same outcome, went to store again for them to then tell us they had no idea what happened and that our order- which was supposed to be delivered to our home was actually going to the store and they weren’t sure why. The manager told us we would be getting a refund plus the money back for delivery fee, called- 13 times to be hung up on each time with NO help whatsoever!! When we went to see what the heck was happening there were two employees at the desk (one was the manager) who had apparently no time for us as he had his eyes closed for a good 15 minutes while we just stood there waiting for an answer!! So so so awful I would NEVER recommend anyone buying anything from this Ashely!!!

I’m usually reading reviews before hand, but I truly slipped this time. And only god knows. EVERYONE is complaining about the same thing. I will NEVER shop at this place again! Ordered my dining room set on Nov18 and here it is Dec 5th and still NOTHING! Something is wrong with this company.

Had an incredibly poor experience working with this Ashley franchise in Wilmington, DE. I had a couch I ordered in November miss not one, but two delivery dates as communicated by the store. I did not receive a phone call or email either time informing me of the delay, and I had made arrangements to take off of work both times. Both times I had to initiate contact with the store to get a status update, and both times I had to drive into the store, as the phone was constantly unanswered. Customer service reps were nonchalant and lacking empathy during these frustrating experiences, and the customer service fell massively short. With competitors offering shipping in 2-3 days, it is inexcusable to have wait times of a month or longer, especially without giving tracking information or a courtesy phone call to the customer in the event of a delay. Some of this I understand is out of their control, as delays in the Warehouse / Shipping process are unavoidable - but other basic tenants of service such as the Customer Experience and communication fall solely on the store. And here they came up massively short. As a store, it is their responsibility to own the customer experience from purchase to delivery, and failure to communicate delays, answer calls, empathize, and take ownership of issues both in and out of their control ensure this place will never get my business again. I strongly advise other customers avoid this store and the massive headaches a purchase here entails.

Butch was the man, took his time with you and didn't push you

I hope people read the reviews about this place before deciding to shop here. Ashley furniture home store is terrible! I ordered furniture from them at the end of September, it is almost the end of November and I still haven't received my order! I waited for about a week without an update, when I called them they said it would take up to 4 weeks for my order! (Were they building it from scratch??) Six weeks and many calls later, they try to deliver when no one is home without calling prior to delivering! Then they keep insisting on delivering at a time that I've clearly told them no on would be home. I guess the universe is warning me to cut my losses and run! Plus they are so nonchalant and combative when you complain. Never again will I do business here!

Very nice furniture good service

Good selection courteous staff.

Cramped inside. Overall nice place. Prices are better than most

Love this place they always have what I like for a great price

Nice items,tons if selections and you don't get harrassed like other places they actually let you look around.

Sofa was ordered was told 10 days now I am told a different date will make my order 3 weeks out!! These people need to more training. The lady told me all they can do is their job " so you mean you type words in a computer and not know how to hold things" The "GM" is a joke lies just to get a sell. Not a good company to ONLY give feedback to customers who wrote a review 4/5 star so many 1 stars and no response from the company.

I have seen alot of negative reviews, my experience was positive so far ,although I didn't make a purchase so far ,the merchandise seems positive, after many looks ,and the salesman seems fantastic, although it took me a minute or two to get one,maybe he was giving me time to look without hassle....LOL....TO BE CONTINUED....LOL

I wish I could give 0 stars. I will NEVER order anything from this store again. We waited over 2 months to receive our bedroom set. We set a date for it to be delivered, my husband and I do not have a typical 9-5 schedule, so he had to take off of work to be home for it. They told us our shipment would be delivered between 9-3 and we said we had to leave the house by 3 for a doctors appt. They called and told us they were close and would arrive by 140p. At 2:55 the delivery crew arrived, opened all of the boxes and told us they didn’t have all of the pieces so they couldn’t set it up. The customer service agent, Fauna was called and I could hear her screaming at my husband from downstairs to refuse the order. This would’ve taken another 20 minutes to pack everything up at least and load it onto their truck. We had to leave and had the delivery men leave what they had brought in. We called her back and she was screaming at us on the phone telling us that we weren’t supposed to do that, and going on completely unprofessional. We came home from my appt to a bedroom with pieces of furniture everywhere. They didn’t send the bed posts, and sent us box springs instead of the adjusting platform that we paid for. We have no idea when we will receive the missing parts. To top it off we are MISSING AN IPHONE 8! Brand new, in the box, stolen by one of the workers out of my husband’s closet. I am just sick to my stomach.

I am so upset at myself for not reading the reviews below before I purchased almost 10k worth of furniture. I knew I should have not gone through with purchasing my items for my first house. The customer service... HANDS DOWN THE WORST experience I have ever had with a company. Both the Conshohocken and Wilmington, Delaware stores are completely awful. The woman who answered the phone and also took our order was horrible, rude and defensive. I'm sorry, but we are spending 10 grand in your flipping store and being that this is me and my fiancé’s first time buying furniture for our first home, the least you could do is stop huffing, puffing, rolling your eyes when we asked questions and responding with rude, snide remarks. For example, I called to confirm that we will receive a phone call 24 hours prior to our delivery date (our friends just told us that they neglected to call them to schedule a delivery time with them and when my FRIENDS, mind you, my friends not the store, called and asked what time that should be expecting delivery for their items... Ashley's said oh sorry your items are not in the warehouse so you're going to have to wait a week for your items.) The lady responded, "I wouldn't be calling you if your items weren't in the warehouse". Like...seriously. There was no need for that. Then they delivered our items yesterday and did not have our box springs, nor our tv stand, which I do not mind. But you neglected to tell us that our tv stand was damaged in the store that morning. Oh....and that we did not have a box spring on our order when I clearly...had the box springs on my invoice that was given to me when we ordered our furniture. Our new couch...that was delivered yesterday has rips and tears on it, so that was yet another fantastic thing to discover. I called the Wilmington location to figure out what is going on with my box springs and tv stand and I got the same lady on the phone. She said she will tell her boss and have him call us back....this was at 10:46 a.m. Have yet to receive a phone call by 6:00 p.m. So I called, was transferred to the manager and he said that he was never notified about my phone call. So...currently still waiting to hear back about my tv stand and box springs. It is so awesome to have a brand new bed with no box spring. I will never, ever go back to this store again. This company sucks, customer service sucks and I am appalled by the way they treat their customers. I don't care if I spent only $100 bucks, they still should not be treating their customers like this. I'm disgusted. UPDATE: 10/11/19 They forgot to tell the bank to apply the 60 month interest free promotion to my account...so i've been charged interest for two months. Glorious.

Waited several weeks for delivery. Not a good experience this time

Great deals

Ordered furniture 1 week ago. Was told I would get a call from the delivery dept. within 2-3 business days. Its now a week later & I am still waiting on a delivery date. Called the store many time with no answer and a "full mailbox" First time shopping in this furniture store & will be my last. Going to go there in person and cancel my order. Such an inconvenience.

We had a horrific experience shopping here. We were excited to buy furniture for our new house and found a good deal shopping at Ashley. We made the payment and were assured the furniture would be delivered in a weeks time by James - a sales representative. This was where the trap began. They never got back to us on the delivery. We called them multiple times and they promised different dates each time. We had to leave work to wait for the furniture to arrive but it never did. James was very rude to us on the calls. He also did not provide any clarity on the delivery. They scheduled the delivery 3 times (which never really delivered anything), and later we found out the items were not in stock in the warehouse. Not sure what they were trying to deliver. We even paid multiple visits to the store. The manager LAMONT (I would highlight his name), shared his number and assured me he would make the delivery possible as soon as possible if I called him the next day. This was all a scam. He disconnected my calls and never responded to even texts once he realized it was me. He did not even have the audacity to call back, knowing I was a customer. We are utterly disappointed in Ashley and do not plan on making any more future purchases here. Please shop here only if you are ready for a series of follow ups with the worst customer service.

The absolute worst customer service I have ever seen. Dont go there, they lie and dont care about you or your money.

Prices cheaper on internet was told all businesses have different prices from store and internet had to go to store for refund they would not.do this over the phone a lot of deception

Received furniture a week later than I was told and then at that it was received damaged so I refuseed the furniture !! When I asked for the order to be cancelled I was advised I would have to pay a 30% restocking fee There was no Manager available to speak to so they said !! I was told nothing they could do for 24 hours intill the Furniture got back to the warehouse and then I would receive a call very very very poor customer service !!!!!!!! So don’t shop at that store !!!!!!!

Sales people are nice I suggest not buying a warranty cuz it seems they don't honor it !!

We cancelled our order after calling 8 times to try and schedule the delivery that we were told could be the next week. Raymour and Flanagan did a great job hooking us up

These guys are horrible!!!!! Frauds to say the least. They are quick to take your order but they will NOT deliver what they tell you. They don’t answer phones and their voicemail is perpetually full. They are absolutely the worst in the business as far as customer care and honoring commitments are concerned. Pay more elsewhere. Pay 2x more if you need to at a different store but avoid this store - you will spend the money, spend hours fighting to get the mistakes sorted and still NOT get what you paid for. We paid more than $3k for a bedroom set and then made 6 - yes 6! - trips to the store because the order was delivered incorrectly and they don’t answer phones. The staff is rude and have the audacity to pick up and keep the phone off the hook to prevent taking any calls! Absolute nightmare.

Hector was awesome. He answered all pur questions and listened to what we wanted. There was no rushing us and we got a great deal on our new furniture. Second time buying from Ashley and we would highly recommend them.

Terrible experience. Missing items from my order that was made in May, it’s now September and I still don’t have my furniture

I went to Ashley with the full intention of buying a chair. I found the one I wanted, found the salesperson, and discussed price. He left to talk to his manager - for more than 15 minutes! During that time, I went online and discovered the SAME chair on the Ashley online store for $50 less. When he returned, I asked about that and he mumbled about how many types of furniture they sold, and left again for more than 15 minutes!! As I was leaving him a note telling him that the wait was far too long, he returned and pretty much shrugged his shoulders in response. So I left, went home, and ordered the chair from the online site. It will be delivered several days after my order, whereas from the store it would take up to three weeks. So for the life of me, I can't figure out why anyone would bother to shop at the store - poor service, higher prices, and disrespectful wait times. I'll never return to the store.

I had heard nightmare stories from other people in other states but had never had a problem till now. They gave us a good price on a bedroom set but that's where the goodness ended. Took forever in finance where they kept trying to force the 5 year warranty on us even though we repeatedly told them that it wasn't necessary. Delivery was another nightmare at first it was 10 days which became 2 weeks and now it's been 3 weeks and they are saying it needs to come from the manufacturer and are unsure when that would be. We moved from out of state and had hoped to have this bed while we waited on our things to come from 1/2 way cross the country but it actually took less time for us to have our apartment shipped then it was to get our furniture from a store 3 miles away. **Update as of 8/26/19: So after 5 weeks of waiting I called to see where our things were, and the woman who answered only would say that they were waiting on a nightstand. The manager who I got transferred to was very rude talking over me at all times. I was not mad or being belligerent but I was frustrated as we had no indication when to expect our things and it had been over a month. They finally agreed to ship what they did have ,which was everything except one nightstand (which maybe coming in sometime around 9/18). However, now unless we want to be charged extra delivery for that one nightstand we have to go and pick it up when it comes in.

WORST place Ever. I’ve shopped at other stores in the Philadelphia area without a problem, turned family and friends on to this store. Customer service representatives HORRIBLE, in store and on the phone. I ordered my furniture on 7/13 and I’m still waiting...... I called twice a week to learn my status, I would be placed on hold then an unsuspected rep would get on the line and not know why I was calling because the person who put me on hold never explained why I was calling. Finally got an email today for a delivery tomorrow, 4 hr window is 8am til 1pm. I told them that doesn’t work for me since I have to be at work 4am, they refused to change my delivery time. That’s the least they could’ve done since my order was pushed back twice from 7/13..... I couldn’t talk to no one who was willing to make an exception after all the hassle I’ve been thru, so I canceled my order and hopefully my money is back on my card tomorrow or I’ll be back in that store raising hell again. Signed unhappy customer for the worst ASHLEY EVER

Need better customer service when there's a problem with delivery/merchandise.

Everyone was nice n let us take our time to look no one was trying to rush us to buy something which is great

I don't think I'll ever order from this store again. Every time I have, they've screwed it up. Last year I ordered a dining set. It was delivered weeks after it was supposed to be delivered. Just recently, I placed nearly a $2000 order to furnish my new studio apartment. The order placing itself was a whole mess, because the girl at the store with whom I'd originally drafted my order was new and told me the wrong information about the bed. She literally would have sold me 3/4 of a platform bed because she didn't know any better. That curveball obviously threw me for a loop when I came in to purchase my furniture, so what I thought would be a quick visit to the store to place an order wound up taking HOURS because I had to redraft the whole thing. From there, it only kept getting worse. The order was only partially delivered even though I was promised by the manager that everything was in stock and would have no issues being delivered on time. They just simply "forgot" to include my accent tables on the delivery order and even though I caught this before the delivery happened and the manager assured me they'd make it on the truck for delivery the following day, they still forgot them. The delivery guys who came to deliver tried to just drop off the dissassembled furniture and if it weren't for the fact that I speak fluent Spanish, they literally were planning to just leave my $2000 worth of furniture in a piling heap. I called the manager of this store to cite the missing accent tables, he promised they'd be delivered by Saturday morning. Saturday morning came & went and I heard no follow up from him, I had to call AGAIN and then finally he had them delivered. They were delivered but damaged. I informed him immediately and he said they'd be switched out. Instead of being switched out, I get a call saying to come pick them up, two weeks later. When I called the store back to see why they were asking me to pick them up when they knew I'd moved at that point, they said they'd messed up (again!) and would have to resubmit and follow up in a couple of weeks. Other issues of note: my dining table delivered in June is a dropleaf table and it's missing one of the four support beams. I talked to the woman who answers the phone and she said this was a warranty issue and provided me a number. I called that number and no one answers. I called the manager of this store to share this complaint, and he gave me a customer service number to call. The first number was out of service, so I had to call (again!!) and he gave me a different number. I've called that number and was "transferred" to customer service and then just got a personal voicemail. I've looked on the Ashley's website as this store is clearly inept at handling this, and apparently Ashley's doesn't offer customer service for store issues. At this point I am fed up because it has taken me HOURS of follow up to get this order right. I think this location is extremely disorganized and puts way too much work on the customer when they're the ones who keep screwing up. Why do I have to keep calling and chasing about my order when I ultra-verified everything before signing the Purchase Order back in May and paid everything 100% at the time of purchase? Why did two of my pieces arrive late/damaged? Why is it so hard to speak to a responsible manager who will actually take care of all this in one call rather than keeping to transfer me around like they don't want to deal with me? I want money back for the trouble, my damaged accent table replaced, and my dropleaf table fixed or switched out.

Run don’t walk away from this store!!!! Terrible experience!!! Only wish I would have read the reviews prior to making the mistake of ordering our kitchen table set from here. NEVER will order from here again!!!!! I would give this store zero stars if possible!

Michael was the best, He showed me how to buy this living room set for $200.00 less.Thank you Michael

Got a great recliner! Good price and enjoying the chair.

Doesn't matter if you go to store and order or pick up yourself will still charge one hundred and fifty dollars extra . Will not let you place order yourself on-line they say they are loosing money. I guess so because we went some were else.

The absolute worst experience I have ever had. Rather shop at Bob's in the PIT

Worst furniture and customer experience I've ever had. Company does not stand behind their product and any customer service ends once transaction is complete. packaging is terrible and beds are flimsy. Better made furniture at IKEA, Wal-Mart and Target.

PLEASE DONT GO TO THIS STORE. I read all the bad reviews about this store and thought my experience will be better.I was so wrong.The worst place I have ever been to.They delivered the wrong furniture and could not even talk to us and listen to our complaint.They hang up on us twice and treated us like crap.We had to personally go in to cancel our order. There was one more item that we really liked,so we decided to wait for that one and not go to another store.Guess what?After a month we called them asking why we Did not have it yet.They told us to wait 3 more weeks.At this point we were done.Cancelled everything and we Will neverrrrrr,everrrrrrr step a foot in that store.#theworst.

I had a great experience at Ashley’s. The sales rep really helped me get exactly what I wanted for a great price! I would recommend!

RIDICULOUSLY PRICED!!

Would go into the negative star rating, if there was the option. Purchased a sofa, two weeks later the zipper broke. Was transferred to speak with customer service. A representative informed me first it would ship May 1st, 2019 ( 7-10 business days). Then was told June 3rd, 2019, now on May 12th, 2019 I was told the end of next week it will ship. It’s going on a month and two weeks of me not receiving the new cushion cover. I was told three different dates by customer service, was ignored by email (5) and telephone. Asked to file a complaint against the representative and they said they only take complaints by mail and that I would have to write a letter. Asked to speak to a manager and they said that would take 24-48 hours. This review is not for the Wilmington (where the sofa was purchased) but the customer service department. I will 100% not refer anyone to get furniture with this company, after the service I am receiving. CUSTOMER SERVICE DEPARTMENT IS APPALLING!

Very friendly service.

Very nice. The salesman, Michael, was very nice and helpful. Provided information but was not pushy

Salesman was named Orlando, he was nice and helpful and knew what he was doing. Great guy, that's were the positive ended. Ordered furniture. Was told they would call to set up delivery the week of the 20th. The 23rd rolls around, still no call. I call them, they say okay well set it up now (did you guys forget) I pick a day, am told they will call that day and schedule a time, I made it clear we work during the day and need an afternoon or weekend delivery. They said they can give us an afternoon window of 3-7 and that someone would call that day to give us a definite time. That day arrives, no call, then I get a text from a driver "we are 20 minutes away" while I am at work a 9 AM. I called to ask what gives, I"m told they don't do scheduled deliveries at all or make calls you get what you get and I'll have to pay a re-delivery fee to get this furniture. I call the store they say they are looking into it and will call me back in a few hours. Its been two days, I sill don't have my furniture and am seriously considering telling you guys to keep it and I'll take my money elsewhere.

Ordered at mattress and electric base 1month ago still waiting on parts to the base...

Horrible Sales Persons and worst checkout counter ladies. They are having lunch sitting on their working desk. Doesn't have any kind of courtesy. If you ask anything they will just ignore you. Very bad attitude. Oh yeah, sales team is so busy sitting on their store couches and enjoying their chit chat. I think administration or owner should visit often.

A little pricey for me

The sale was not as great as they said. Only one hide a bed sofas in stock and brown. Ugh

In and out and great credit options.

Overprice timber but a huge amount to choose from.

The next time you happen to go into Ashley Furniture in Wilmington, ask for a young lady named Sierra. Best customer service ever!!!! My husband and I were looking for new living room furniture. We walked in and this young woman named Sierra greeted us. I explained what we were looking for and she immediately started showing us around. Sierra was very professional and genuinely wanted to help us bring our vision to life. She was very personable and knowledgeable about the products. We were very satisfied customers!!!!

I will NEVER buy from them again! I ordered a sectional, when it was delivered they didn't take it apart correctly and damaged it while bringing it in. After sending that piece back "which was a headache in itself" I had to wait weeks for the new piece to come. Once it came and I took off work for the 2nd time they forgot the center wedge of the sectional. They told me that it would take over a week for me to get the piece they forgot and I would have to take off work again (for a 3rd time) or drive to the wearhouse and pick it up. So after driving 140 miles round trip to the wearhouse , $20 in tolls, missing two days of work, and almost 2 months l I finally got my whole sectional. If I could give no stars I would. Save yourself the time and headache and shop else where!

Over priced

I will never EVER spend another dollar at that store. I purchased some furniture in January and I still haven't received my entire order. The remaining chairs were supposed to be delivered today because we scheduled the delivery date with the lady at the front desk. When I called a few minutes ago, they told me that I was not scheduled for delivery. This is so unprofessional!! After buying something from them, you have to call and beg to get your stuff. I wish I read the reviews before going to that store. Fool me once, shame on you; fool me twice, NEVER.

HORRIBLE....STAY AWAY. Went in for the Presidents’ Day sale which supposedly was ending that day. They told us the sectional we wanted was 50% off of $2100. They then proceeded to give us a hard time due to the fact that we wanted to pick up the couch and that we were declining their protection plan. After they finally conceded, we sat for a good 15 minutes while the sales person entered in the sale. When we got to customer service to pay for the sectional we were then told that we owed another $20 as a transfer fee since we wanted to pick up the item ourselves. I argued with them, due to the fact that I had already signed the invoice that did not include that $20. The manager did not care and told me I must pay the $20. Then I asked about when it would come in. The sales person told us it would be 10 days but when I went to pay I was informed that their standard window is 2 to 6 weeks but it could be longer. I was extremely angry and frustrated at the time. Woke up the next morning only to discover that the wrong color had been ordered and now the couch was over $150 less than it was the day prior. Went back into cancel The transaction and they could not have cared less. Found the same exact couch online with free delivery and their protection plan for less money. Had I have Ashley deliver it and gotten the protection plan I would’ve paid $250 more. Do yourself a favor and shop somewhere else

If I could give zero stars I would. Let me just start by saying that the level of unprofessionalism and disorganization in this store is unbelievable. This store should be shut down because it is quickly tarnishing the Ashley brand. I recently purchased over $5,000 of furniture. One of my purchases was a dining room set. Upon picking up the 6 chairs that came with the table, we noticed that two were damaged (legs completely busted off) and one was milled wrong. I called the store about the issue and spoke to Scott. He told us to bring them into the store and he would take a look. Scott assured me he would take care of the return and get four new chairs ordered. Fast forward a month and a half. After calling Scott multiple times to try and get an answer of when the chairs will arrive, I come to find out that Scott never placed the order. From there I began working with Lamont (supposedly the store manager). Lamont was completely rude from the start. He claims to have reached out to the warehouse and that I should call back next Tuesday when he will know when we will receive the chairs. Later that evening when my husband and I came into the store to pick up an item for a family member, he completely disregarded us and had nothing to say about the issue. Not even an apology! When I walked away and said Thank you (because I am an adult), he said noting. Fast forward to Tuesday (the day we should finally know when we are getting the chairs), I call, and still no word. He says that he has to wait for the warehouse to respond to his email. I explain AGAIN that I am really tired of this being pushed down the road and I would like a date. He then "digs" into our account and says the chairs will come in on March 7th. Thats OVER TWO MONTHS from the date we brought the busted chairs back. When I began to further complain about the issue and how long this has taken, Lamont's excuse was that we should have never brought them back to the store to begin with, and that Scott should have never taken them back....Like it is our fault. When I asked Lamont what he will do for us as loyal customers to make this better...he says nothing. Can't do anything. Are you serious??! I have to say, Ashley...that's pretty bad. Not even an offer to deliver the chairs to us...we still have to go to the store and pick them up ourselves, "unless we want to pay for delivery", says Lamont. Good customer service is what makes a company great, Ashley should look into it.

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out. They yelled at home for having us write down our billing and mailing address (2 different addresses since we are moving). I am not sure if he did something else wrong, but they were really rude to the guy. Then, we went to the bathroom. There was no toilet paper, paper towels, or soap. There was water damage in the bathroom and it was really dirty. To top it off as I was walking around the store waiting and trying to keep my 2 boys entertained, I turned a corner and walked into the corner of a bed, where the foot board was covered by a blanket, so I didn't see it was there. I now have quite a large bruise on my leg.

I originally went here just to purchase a mattress. Found the one that I liked at an awesome price. I had no way to get my mattress home so I needed to pay for delivery. Originally the customer service rep said she would call me with a delivery date of that Wednesday or the following. It got to 5 o’clock on the Tuesday before the first potential delivery date and I hadn’t heard anything. So I called and she basically said she hadn’t heard anything and it would be next week. That was fine- would have appreciated her being proactive to let me know when it would have actually been delivered. Anyway, so the next week rolls around, I got the time off work, confirmed my delivery and was anxiously awaiting my purchase. Now in the delivery man’s defense, it had snowed quite a bit and I had expected a delay. My delegates delivery time comes and goes with no delivery or call. I ended up calling twice to check to see if my mattress would actually show up. Both times the customer service rep said, oh yeah they are still out for delivery. They should be there soon and she would touch base with the warehouse and contact me back. By this time it was 7:30pm- 3.5 hours past my scheduled delivery time. I finally gave up hope that they would actually come by 8 pm. Fast forward to the next day- I stop in the store to find out what is going on. Come to find out that my mattress was never actually picked up for delivery. I got a full refund for my disastrous purchase and left. I will never shop at an Ashley Homestore again.

We were dumped at front desk by our sales rep and there were 2 check out folks behind the counter, neither one bothered to look up and acknowledge me or 2 others standing there. We all looked at each other like "what are we waiting for"?. Finally maybe 5-6 mins later, a clerk looks up, says "what are you waiting for" and I just said "good question", goodbye and I walked out. I would not go back again.

Horrible quality and customer service. Spent $2000 on my sofa and it broke within two weeks of having it. Called the customer service center to have the replacement parts sent to me in late December and the parts still have not arrived. I highly recommend that you buy anywhere other than here. Awful experience

The Price was good and the sales person was great. When it came to getting my furniture to my house that os a whole different experience. They told me 3 to 6 weeks and I called about 3 weeks later to get an update and was told they are waiting on the one piece of the set I ordered and it wouldent be in till mid February. They where going to wait 3 months to deliver my furniture. All that said the delivered the rest canceled the other price and never refunded my money. Just the other day I called and they told me they dident understand why it was canceled and not reordered. I am still waiting on a call from the store manager about either my refund or the availability of the price that I am missing.

Nice furniture. Probably will be coming back in the near future. Very well priced.

Total gimmick. We loved the sectional in store that we chose, after only two weeks it's starting to already wear down. I kind of knew what I was getting into, I heard the horror stories. Luckily this couch wont get a lot of traffic. However the BIGGEST issue I have is that I was promised (because of the amount I spent) a promotional gift card AND a wifi video doorbell. This was all part of "ASHCHRISTMASGIVE" sale. I was PROMISED both, it's right on my invoice too, separate line items. Now that the time has come to get these items, corporate, AND the local ashley store are playing dumb. You could tell by the managers I was dealing with right away.... CONS!

Beautiful store lovely salespeople no pressure atmosphere the price was out of sight reasonable, overall 100% great experience

As an update to my previous review...I did finally pick up the chair promised. Lamont stuck with it until my chair was received.

I came in the store just to look around and my sales rep Emia was a great help I am looking into moving soon and wanted to window shop but I am definitely coming back to shop with her because she didn’t mind giving me her time and I was only looking.

Had a great experience! So thankful for all the help from sales associate Emia!!!!

I decided to take a drive to delaware to Ashley's looking for a sofa . I walked into Ashley's and this lovely young lady said hello to me and ask me if I needed help once I walked in . Emia was very helpful and answered all my questions. I give her 5 stars also to charmaine as well . They made me laugh and feel comfortable around them . They gave me some unique ideas for my new place I will never forget the experience . Thanks ladies!!

I had to reschedule delivery fee due to my father being hospitalized. They told me I had to pay another delivery fee so I told them forget it, I’d like to cancel. Now they’re saying I need to pay a 30 PERCENT restocking fee of a $1300 order!!! Apparently it’s on the contract I signed, yet on the website it says in order to cancel I would only have to pay the delivery fee as cancellation. I should’ve known not to deal with them when they tried to charge me more in-store for the pieces than they were on the website. Absolutely horrible policy, this place is sure to go bankrupt with policies like this.

Nice place, outstanding sales people. Lots of nice furniture, reasonably priced.

We bought a brand new $400 chair from this store and it came with pink stains on it. (Hint there's not supposed to be any pink on this chair). I was hoping the store would simply offer to send someone to clean it, but they wanted to charge us for a cleaning even though the chair was brand new. We've been trying to work with the manager since September but he hasn't been able to give us any answers. Don't waste your money on ashley furniture if you want it to look nice.

Great selection of furniture at decent prices.

Very nice staff, pricing was good too.

The prices in the store were much higher than the prices on the website that too after the Thanksgiving deals we're applied. There were no price tags for any items and when I asked one of the employees I was told that I had to ask them the price of whatever I liked. I wouldn't be visiting the store again.

AVOID THIS PLACE AT All COST!!!!!! This place is a disaster. Bought some furniture and they made up some reason why it couldn’t be scheduled for delivery at the time of payment. “Call back in a few days” I called several times and got these responses. “Let me call you back in 10 minutes” (never did) “I dont have access to my collegues email” “The manager isnt in today” “The manager is on the phone” “The warehouse isn’t working today” “It would be a 30% restocking fee to cancel your order” I show up at the store to resolve and wait for Lamont the manager to get off the phone. Meanwhile all the workers and sales people are lounging around on the furniture. The employees are talking bad about the company. One employee refused to accept a customer phone call because she had three minutes left on her shift after she apparently promised to “call them back” Finally after getting into a shouting match with the store manager Lamont - whos a complete unprofessional disgrace...... They refunded my money after 2 hours of shenanigans. You have many options when buying furniture.....It would behoove you not to read the awful reviews before shopping there.

DO NOT PURCHASE FROM HERE!!! I’ve never in my life encountered such unprofessionalism. Purchased a piece of furniture 2 months ago. I had to pick up a piece of the set because Ashley’s purchased from a 3rd party company and they said we had to pick it up or we couldn’t get the rest of our bed (should have canceled the order then) the delivery men showed up and while putting the furniture together realized they were missing pieces and they left!! They left the piece unfinished. I called the delivery company who made them come back only for one of the men to hand my husband a piece of wood and drive away again!! They also scuffed the furniture while putting it together. Since then I’ve contacted corporate who can’t help because this is a franchise location but they sent an email out to their regional or district manager Chip who hasn’t reached out. I’ve called the store well over two dozen times and the manger refuses to answer my calls or return them. Two months later I still have an incomplete piece of furniture. This is the most disgusting service from any company I’ve ever had to deal it. I will continue to tell people not to purchase from here and I will never purchase from any Ashley’s furniture ever again. I will also try to contact who their LLC goes through to inform them about the thievery of this place.

Update (Sep 25)- Although the manager of Ashley at Wilmington promised to re-place the order of my chair, he did NOT do so. The order should have been placed three months ago, but they FORGOT to do so. After I called them numerous times, they could not fix the problem. My recommendation for future customers: if you really like this company's furniture, try to place your order online and avoid stepping into this retail store. The manager and staff here are not helpful. When trouble showed up (like my case), they were reluctant to fix the problem they made. Update (Sep 19)- After nearly 2 months and 19 days, I am still waiting for a chair. I called the retail store and the warehouse, trying to figure out what happened. They kept promised that they will fix the problem. Update (Aug 14)- I placed my order on July 1st and "portion"of the furniture were delivered on Aug 11. Three items are still missing, including a lamp, a chair and a nightstand. Still need to spend time fighting with Ashley. Ugh.... PLEASE DO NOT BUY ANYTHING FROM HERE. I would like to give a zero star for Ashley in Wilmington (4130 Concord Pike) because my experience is terrible. First, the price is not transparency. A salesperson said that all items are "on sale" so we had to ask the price for each item. Second, after waited for two weeks and without hearing anything, I called the store. The staff said they could not do anything and asked us "just wait". Third, when we finally received a phone call for delivery confirmation after three weeks of purchase, we noticed two items were missing on the list. Again, we called the store, and nobody helped us to solve the problem. The most terrible thing happened on the scheduled delivery day. The delivery time was scheduled between 3 pm to 7 pm but no one, no furniture showed up. Somebody called us at 10:30 pm and asked us to wait for the delivery and said the furniture would arrive within 15 minutes. We waited until 12:15 am (yes, the midnight) and eventuality gave up waiting. Next morning, I called the delivery department, the retail store, and even the customer service. They only said the furniture would be delivered on another day. There is still no explanation for the no-show and no solution for the missing items. Hope my terrible experience will help other future customers make a wiser decision.

We came in looking for an accent chair for our bedroom. While we didn't find a chair we did find two awesome end table lamps for another bedroom at a great price. Point is, Ashley is much more than furniture. The sales rep we spoke with (sorry, don't remember his name) was friendly and wasn't pushy at all and the checkout process was very simple. A fantastic experience overall and we'll definitely be back!

I was just disconnected for a second time. I was on hold over 5 minutes. This is the 8th time we called concerning a bench we ordered. My husband was told it would be a week until it came in. James our salesperson, who never returns a phone call told my husband there was 10 in the warehouse. Shanelle who i spoke to on sept. 5, promised she would call me the next day. I never heard from her either. I will try for a third time to talk to someone. Ashley i like your furnitjre, but quite frankly your customer service STINKS!!! Nancy clark

if you want to be a one time customer only, come to this place. i bought a bed frame set from them and was told it come with everything to set it up. after i put it together, it was missing a bed rails that support the boxes/mattress. i called and told them it was missing and they told me that i needed to buy the rails since its separate from set even when they told me it needed nothing else. sales person talk to the sales manager and he didnt even care to do something about their mistake and was told just to purchase it. all this place care about is to sell things and dont want customers to come back for more business. This place is bad business and going somewhere else to shop. Also some of the sales personals are judgemental, if you dont look like you have money, they wont talk to you.

We ordered a sectional and chair from the store, told us we would get it in 2-3 weeks it took 4 weeks, ok no big deal, except the delivered half of a sectional couch, I called them up of course the said they were sorry and would get the rest of the couch to me, also told me they would credit us for the inconvience, manager said once the furniture was delivered to call him and he would give me a credit back. It took 4 more weeks to deliver the other half of my sectional. I call the manager to get the credit he promised, he said he would have to look into it and see what could do. I got upset and he hung up on me. I have been calling back now for a week and a half and no returned phone calls. I asked to speak to to regional manager, never got a call. The manager at the store is Lamont, don't trust word this stores tells you. the worse customer service ever.

Follow up to Buyers beware - This situation has only gotten worse. Still no bed, no answers of when I'll receive it or where it is. The store set up a delivery two weeks ago- no call no show. Several calls to the store, and more run around, finally a week later a delivery scheduled . Again - no bed , this time just the mattress. They don't know where the bed is, and continue to not follow up with me on any sort of outcome. It has been months and no bed. No-one has an answer of where it is, or when I will recvie it. Currently, I've involved a lawyer in hopes to receive the bed , or my money back . Completely disheartened . I still dont have my bed 8.8.18!!

Prices in store are considerably higher than on Amazon for the same item.

While the in-store experience was rather lengthy, the end result with the delivery today is that we LOVE the furniture. Ashley, Wilmington, DE accommodated a change to the order within the 72-hour window without a problem. Delivery team was very efficient, careful to not mar furniture or the house, and very polite/pleasant. Recommend this furniture and wilmington, de store.

I ordered my couch 6 weeks ago and was ensured at point of purchase that it would be available mid July (when I needed it by). Sherry informed me that the couch would be here tomorrow (July 20) for my move. On July 19 I received a call saying the couch has not been transferred and will not be delivered until at the earliest the 27th of July. I have to rent out my elevator in my apartment building for a move, so now I am going to have to pay twice to rent out my elevator for the lack of communication and ownership of this store's staff. Sherry lied about the status of my couch and when brought to management's attention, nothing could be done. I have to wait until Monday, July 23, to hear from Lamont (store manager) to see if I will even be compensated for the elevator charges. Beyond disappointed in the lack of concern or urgency this company has for its customers.

Our salesperson was wonderful but unfortunately that is where our good experience ended. While trying to locate our future so we could schedule delivery took over six days. I would call every day and was told they would call me back. The return call never happened. My husband called and spoke to the Manager he hung up on my husband twice! The third time my husband called back the manager refused to get on the phone. It wasn't until we sent two email to corporate that magically our furniture appeared. Delivery is now scheduled for tomorrow. We shall see if we ever get it. Through all of this the managers advise was to get a refund and go somewhere else!

Horrible customer service. Spent over 3000 dollars on a bed and mattress. They said they would contact me , should take 3 to 6 weeks . It's now the 7th week. Never contacted me for an ETA. I have been calling weekly for the last 3 weeks for them to continuously tell me it will be in the warehouse the following week. Still not in the warehouses , ETA this Wednesday. I asked to have a tentative delivery date. They cant do that , I have to call back Wednesday to check the status to confirm a delivery date in which they are not sure at this time what's available. I may have to wait another week. Looking at 2 months for a bed and mattress, Unacceptable. Never will I purchase anything from this store or company . Buyers beware.

What an awful experience! The sales woman was on us as soon as we walked in and would NOT listen to our needs. We wanted gray and she kept suggesting black or blue. We wanted a couch for our apartment and she kept showing us huge sectionals. She was demeaning and not even knowledgeable about the products. Raymour Flanigan was a much better experience!

I have to say that I'm very happy with the furniture we purchased. The shopping experience is a different story. With the current inventory clearance sale it was as bad as purchasing a vehicle. Prices are marked very high slashed in red and no new prices listed. The sales person gets a price from the manager, and then you make an offer, and he takes it for approval. It's just so much more difficult and time-consuming than it has to be.

Nice looking furniture. The way it is constructed is ok. Better materials are more costly, though. If not abused it will last for a grneration or two. That makes it a good buy for many families.

Great experience with Scott Middlekauff.

Kept their promise...I believe her name was Jennifer. But everything was exactly as stated. Friendly, professional staff. Love the artwork!

Second delivery came today! Beautiful, high quality furniture at an affordable price! Wonderful experience from our salesman, Scott to the delivery men who were quick and efficient. Very happy!

Just received my furniture and am thrilled. The gentlemen who delivered my couch and bed were very courteous and gentle with my furniture. Set up was efficient and professional. Delivery was within the time they stated and they called as they got closer. I like my new furniture. Also the salesperson who sold me the furniture was great. He helped me but did not pressure or hover. I will buy again at Ashley Home store Wilmington.

My fiance and I were looking to furnish our living room, so we asked our friends and were recommended to ashley furniture. The initial service was great because we were about to spend some money. We went ahead and made a purchase on November 19th 2017. We were told our order would be delivered 7 to 9 weeks. Nine weeks went by but received nothing.... so, I called to find out where my couch was but no one would give a straight answer. It took a week to hear from the manager. Her explanation was my order fell through the cracks and mind you, I followed up during the 7 to 9 weeks and was told my order was received and and to expect it. ANOTHER nine weeks went by and I still didn't have a couch. The manager then told me it will take another 9 weeks for me to get my couch. So, I now have to wait 18 weeks all together to receive my couch. On the day of delivery we find out they had ordered the wrong couch. I called the store again to speak to someone about it and got hold of the manager who then told me to call her on during the week. She gave the day to call... and when I called, i was told she didn't work that day which seemed odd because she was the one who gave me the date. I managed to get hold of her to Express my frustration and disappointment. I held my tongue and didn't use profanity but she hung up on me. It felt like they were giving the couch to me for free and I was bothering them by asking them where my couch was. I had every right to ask where my couch was since I paid a hefty sum for it. It then took another four more weeks to get the couch I ordered 5 months ago. We received our couch on March 24th 2018. The couch wasn't custom. We went with what was available.... and still get screwed. There was no accountability. No one followed up or even apologized. I WILL NEVER SHOP OR RECOMMEND ASHLEY FURNITURE AGAIN! Service is horrible. Never again. The manager, her name was Deena, told my fiance whenever I called to check on the couch, "she wanted to drive her head through a wall." Deena was rude and made us feel like it was our fault. Shame on her. No professionalism. This is my first review ever, because I feel it is necessary to make people/ higher ups in this company aware of deena and the stores neglect. I work in customer service, I understand people make mistakes, this was way past that with pure disrespect from Deena in particular.

Furniture felt cheaper than R&F and especially Bassett but nicer than Bob's

The showroom had a lot of selections to choose from with some really good deals. We dealt with Matt as far as purchasing products and he was more than helpful.

Buyer Beware! They have a 50% sale to draw you in and then change the prices to make more money for them. No wonder their parking lot was empty.

Excellent experience from beginning to end. Thanks

Scott was our salesperson. He was very helpful & patient as we tried out different reclining loveseats. Even when the store got busy he made sure we were taken care of by someone. When they made a mistake in the pricing it was quickly corrected at no additional cost to us. Delivery was also excellent. They did a great job getting through the narrow doorways in our home & placement of the loveseats. We have had them since Dec. & are very happy with the quality & comfort. We haven't had to use the warranty yet but we hope it was worth it.

Excellent sales team. I did not feel like I was being watched and stalked as I was shopping. When I had a question the sales team was very helpful and professional. My furniture was delivered within the timeframe I was promised. The delivery team was very professional and ensured my home was protected and made sure I was satisfied with the furniture before leaving. I would recommend Ashley Furniture and it is highly likely that I will purchase additional furniture from Ashley.

Nothing in stock things have to be picked up at a later date or delivered for a fee

Had a terrible experience at this store. Don't even bother coming here. They completely missed the scheduled delivery of my couch, no phone call, no explanation. It was eventually delivered a week later, after I had to call them back every day to try to reschedule. Staff was rude, condescending, and unhelpful. Now that the couch has finally been delivered and I'm trying to reach someone about refunding the delivery fee due to the inconvenience, no one will return my calls. They have my money, so they don't care. I guess they also don't care that I have 4 other rooms to furnish, and I won't be returning to their store. I wonder if this is the type of service I can expect if I ever have to make use of the protection plan they sold me.

Please read all the way through. The first part was my initial review of the sales experience. The update is a true telling of Ashley Home Store. Ask for Jim!! Jim was an excellent and personable on-the-floor salesman. He gave us our space and at the same time kept us very well informed on our purchases. He was very laid back, not pushy at all. Darryl was very polite as he put through our paperwork and handled the financial end. Our delivery is promised in 3-4 weeks from today. I will update my review if it takes longer than that. UPDATE: While the sales people in store were very helpful, 4 weeks later, our dining table arrived damaged and so did an end table. Our couches have been great though. Back to the tables... We immediately refused the end table. A piece of wood was chipped off of the side. When the warehouse received it they said there was nothing wrong with the table and that it may have been missing some stain or been made purposely that way to add to a pleasing rustic asthetic. This was not the case, there was a wood chip hanging off the end table. The stain had only been missing from that spot because a missing chunk of wood had revealed the unstained wood underneath. Lies. Lies. Lies. We had no table and we were hosting relatives and overseas visitors for the next month and a half over the Christmas and New Year season. We signed for the damaged table under a voice recorded agreement/guarantee with the Delivery manager that Ashley Home Store would replace or repair the table, whichever we chose. I was told Ashley was sending out a repair man to assess the table so we could go forward. When they eventually did send someone out, he got out his tool bag and started laying out stuff to fix the table. I told him to stop. I told him that I was told he was coming out to assess the table, not fix it. I said I didn't want him to repair the deep 8 inch scratch. I said I wanted a refund (the goods taken back) or a replacement with coverage if that was not possible. He was very aggravated about the miscommunication that had happened. We are still waiting for resolution on this problem. I do not understand how the table could be scratched so easily. It was not like the floor model in the store, whose table top was very durable. It seemed as if they skipped the finishing process that would have protected the table top. Also, the dining chairs have had three screws fall out of them, not from misuse, just from them sitting there. The repair man said he could put in bigger screws. That does not put my mind at ease at all. The products are defective and perhaps dangerous. Such poor quality!! We made the purchase Black Friday weekend 2017, it is now Feb 21, 2018 and these issues still have not been resolved. I have waited this long to update my review in good faith that the company would do the right thing and take back the faulty goods with a full refund, or at least replace with new goods that aren't damaged or faulty. I also expect free coverage on the goods given the low quality and the almost certain need for repair in the future. In summary, do not purchase from Ashley Home Store. It is a dishonest company with faulty, cheap furniture. I just wish there were an option for posting an audio file so you could hear the promised resolution BEFORE I signed for the table. Pictures below. -2 out of three screws that randomly fell out of the chairs -Scratch on dining table with standard tissue box added for size. Picture does not do the scratch justice. Poor resolution on my phone. Even with poor resolution, you can see how long it is.

Nothing in stock waste of time

Poor customer service

Store could be organized better (by type of furniture) instead of all over but overall, customer service was outstanding and delivery was even better! Highly recommend

Poorest service, beyond imagination. Called the attorney general's office to complain and when I told them our 2 month delayed furniture got delivered in 5 days.

I did not like the customer service. I felt followed and not helped. When I went to speak to management, it was to no avail. No sale from me and I am a very disappointed in the service.

Great sale people

The delivery is atrocious

Nice friendly people that know their job

Be sure to ask for Art! We shopped on black Friday. We got high quality furniture for an amazing deal! Highly recommending checking it out!!

Thank you Scott for all your help.

I was happy with the service. However the item went on sale one day later for $60 less and due to horrible policies I was told there was nothing that can be done. I wont buy from Ashley Furniture again. It is crazy that you could not credit the difference. What if it was a huge price difference, there would have been nothing I could have done. Read the exchange / Return Policies before purchasing from Ashley Furniture. Do you research and make sure you are getting the best price because once you pay you are stuck.

My experience was good , sales person Paul was very helpful and showed us what ever we are looking for , thanks to him and also the billing person Darryl was good and helpful.

Paul G did a great job helping us out! Right mixture of giving us space and answering our questions! Thanks for both sofa sets!!

Jim Holt was friendly and attentive! He made our shopping experience pleasant and quick!

One of the worst experiences of my life in any furniture store. Salesperson (cindie) was nice and sweet, the women at the front desk when you're checking out are very obnoxious and unprofessional . Tried using my synchrony card and they were locked out of the account so had to call and get a new password and it took 15+ minutes. Ashleys is a very nice store and has a great selection with reasonable prices, but I will never stop foot in the one on concord pike again. Walked out and did not complete my sale. Will take my business elsewhere. Also while setting up the delivery process, you cannot pick the exact date of when you want to get your product shipped? which is unheard of with most furniture stores.

Jim was absolutely amazing and helped us with our couch purchases! We will definitely be coming back!

I had great experience working with Cindie. Although I couldn't find what I was looking for. She still was a great help. I will be back. She sat with me like we was family. Thanks Cindie

We had a wonderful experience here,Paul was our sales associate and he was able to match us up with the perfect sofa and price. Store was clean and all the associates we met were very friendly !!! Highly recommend to everyone .

Had a great experience with Jim Holt! Thanks for the help!

Jim was our salesman and did an excellent job. No pressure just helpful. He made it a very good shopping experience. Highly recommend.

Low inventory

Bought bed set and couch set. Happy with both. Jim H. was friendly. Not top of the line but definitely not bottom of the line either.

Great experience with Jim. Very helpful!

We had a great experience at Ashley Homestore with Scott! He was patient and experienced in helping us find the mattress. We worked with us to find the qualities of the mattress we wanted. We would recommend Ashley Homestore to anyone looking for a mattress or furniture! Ask for Scott!

Came in to store with an idea of what I wanted and there was a very helpful saleman named Jim Holt...he was knowledgeable of what I was looking for and helped me get the order in. There was also a youn lady named Dina who was wonderful in getting me the price that fit my budget so that I can make my sons happy campers and my wallet as well😏😏😏

I had some personal issues when i went to ashley furniture and deana took the time and actually cared so much that she reached out to help me in any way needed and she didnt know me but still treated me like she knew me for years and genuinely cared and talked to me and offered her help to me abd she is truly amazing she actually had me feeling better and she gave me hope. I hope to continue getting to know her since i have no family around here and it was such an amazing time talking to her and i hope others have the chance to get to know deana she is the manager and she is truly someone who cares not just about a sale but about u as a person and i thank you deana for all your help and sincere caring to want to hekp and i am forever grateful just for our time spent talking thank you so very much for genuinely caring

Deena was rude and unprofessional! At first she was smoking outside and when we entered the store she came and talked to us rudely and aggressively. We will never shop here again!

Worst experience.

Had good a good experience and good service from Jim!

Paul and Darryl were great during our visit today.

I have never experienced such terrible service in all my life. I ordered furniture at your Ashley HomeStore in Wilmington Delaware on July 29th 2017 and paid in full for a love seat, sofa, pillows and delivery. My contract stated 5-7 weeks for delivery and today October 17th 2017, almost 12 weeks later, I still have NO FURNITURE! I have placed countless calls to the Wilmington, DE store throughout the process with zero reason as to why it has taken so long. Finally three weeks ago, I was able to speak with James the manager who stated he had no idea why my delivery was taking so long but it had "shipped". I will note that James was the only person I spoke to in your company that treated me with kindness and understanding, every other single person was very rude and very unprofessional. Last week I received a call from the Delivery Department that today October 17th a truck would be in my area and it was the only delivery date and another date was unknown. After waiting 12 weeks for furniture, I obliged and they stated I would receive a call the evening before with a 3 hour window of time for the delivery. As expected, I did not receive a call. Although I did receive several calls from your Delivery Department in Illinois all weekend attempting to deliver my furniture in Wilmington, Illinois. So here I am, having to take the ENTIRE day off from work because of the horrible service your company has provided. Not to mention, I contacted the Delivery Department today in hopes of finding a time for Delivery at which time I was told "the delivery department is in a meeting, and they are unavailable today" as I waited for a manager to come on the line, I was hung up on. To say I am disappointed and angry is an understatement. I sincerely hope that no one will continue to purchase anything from your company after experiencing such horrific service. I wish I could give ZERO stars!

We had a great experience at this location. Jim Holt was a very personable, patient and sweet associate to work with!

Paul Gorsuch was wonderful. Very knowledgeable and flexible with options. I highly recommend.

When I bought my furniture I had a few concerns, but the store manager Mr. James Shepard was very kind and helpful in making sure I got what I paid for. He also worked side by side with his team to improve their customer service skills, I must say I was very pleased with their services and my daughter bedroom set looks amazing in her room.

Great customer service, keep up the good work Darryl.

Paulie G helped and was a great salesperson. Darryl handled our transaction very effeciantly. Great shopping experience!

I was very very pleased with the customer service with Cindie, Sales Associate and Darryl, customer service. I’m excited about my purchase. Thank you Cindie! Cheryl, Philly Girl

Ha a great experience at the location dealt with a great salesman Scott no pressure given ended up getting some great furniture

Ordered furniture May 24. Arrived August 7. Sectional not put together correctly and had to wait two more days for the correct configuration.

We bought dining furniture and family room furniture. Scott was just wonderful. Customer service called us three days in advance to tell us when our furniture was going to be delivered. They also followed up called and gave us an approximate time it was going to be delivered. They were polite and very helpful. After furniture was delivered the called to see if everything was to our satisfaction. Ask for Scott he goes above and beyond to be helpful.

Don’t shop here. Not good customer service. Delivery will be several weeks out. Keep waiting and store has no clue where your furniture currently is. They make most of their money is 40% cancellation charges.

Horrible Horrible Horrible!!!! The worst customer service EVER!!! The bedroom set was delivered incomplete and damaged. They sent the chest with missing drawers and said they would mail them. WHAT? Who does that? I didn't not accept the chest so had to wait 3 week for new delivery only for it to show up with missing handles. Again we did not except this piece. In the meantime we have noticed the dresser drawers are damaged, and would be charged a 40% restock fee. How can it be restocked if it's damaged? Still waiting on chest and a technician to come and look at the dresser to see if it could be repaired. NEVER AGAIN Will WE USE ASHLEY TO FURNISH OUR HOME. Also when my husband called about the missing handles the girl on the phone hung up on him. Not So Professional

Excellent

Not much of selection on displayed in store.

This location is not great. Ashley is OK in general.

I worked with Scott M. at the Wilmington, DE store and had a FAB experience. In addition to becoming my incredibly professional, polite, and informative; he listened to me and got me the prices I desired!

I have never before posted a review and if possible would love to be able to give 0 stars. when I was contact for delivery we were given less than 3 hours to change around our schedules. When I called back to confirm we would be available to receive the product they told me the truck was full and we would now need to wait another 3 weeks at the earliest for delivery. I then went on to try and ask questions as to why we weren't notified earlier about the delivery the woman on the other end had no answer for me and hung up on me. I will never give this company any more of my money. Worst buying experience I have ever had.

Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE. The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER buying products from this store. Here are the issues: 1. the item came damaged (we have a picture to prove it and the delivery person agreed); 2. If you want to talk to the customer service regarding the issue of your purchase, they will find any possible excuses to prevent providing you a solution. it's easily to take painful 2-3 weeks to exchange phone calls. Here are the excuses they gave us about why they couldn't reach out to us within a timeframe they promised: 'the manager is out of town to Washington DC; the management office doesn't open on Mondays; I (the customer service person) was out of town for vacation; The sale person Tracy was sick..." (i will eat your bullets if I make these up, and I'm not creative enough to invent so many excuses, and these were all happening after my purchase? Ummm...) 3. Bad refund policy or no refund at all. The policy says if you return an item (not on final sale) you need to pay a 40% restocking fee. 40%? ridiculously high. but okay, even you obey the policy, you still won't be lucky enough get the remaining 60% back. The reason why we needed to return the item was the furniture was too big to get into our room. It's too big, We need to return it. We can pay a 40% restocking fee. It's a returnable product. What's the problem with this? Ashley: "NO, SORRY, end of conversation" and then hang up the phone. The customer representative (the slenderer african american lady siting behind the counter table. We met her in store before) literally said "end of conversation" over the phone. I couldn't believe my ears... Dear furniture purchasers, as you can see, not just me, there are so many frustrated customers rating/commenting this store poor. Just be aware. Your savings from your hard work deserve a better place (We wasted half of our monthly income). More importantly, you don't want to waste your precious time on the poor customer service of this Ashely store, or later wasting your time writing negative comments here :(

One star is generous, but you have to pick one to post a review. I've never posted a single review before, anywhere, but felt obligated enough to write one here, if this is any indication of the level of incompetence, ineptitude, and unprofessionalism displayed by these people. We ordered a sectional, office desk/chair, and box spring that was all expected to be delivered in 4-6 weeks. Sales guy (Paul?) was a good dude and helped us find what we were looking for. Fine. Now comes the fun part. So 4 weeks later we get a call from the distribution center about our delivery. They said the desk was damaged and needed to be re-ordered, which would take another 1-2 weeks. Not thrilled, but whatever, it happens. So the delivery people show up later that week with the rest of our stuff. Box spring and desk chair were fine, but the sectional wedge was tagged incorrectly and was a different shade/size. They actually wouldn't even let us see it in the truck, and just told us it's not the right one. So they drop off the sectional in 2 pieces, because it's missing the wedge that connects everything. It gets better. Additionally, after they set up the disconnected sectional, the delivery people experienced an epiphany when they realized that the sofa portion of the sectional was missing the back cushions. So, to recap, they left us with a sectional in 2 pieces, with one of the pieces missing back cushions. We go into the store later that night and explain the situation. Slick-haired Scott told us that they're only responsible for sales and not the delivery process, and that we need to take it up with the distribution center. With sales people on the floor and 1-2 others behind the desk with him to process transactions, to this day I'm still not quite sure of his actual job responsibilities. Zero help. Next day we call the distribution center, and the same lady who called to schedule our delivery, Denise, answers. We explained the situation, and after about every other sentence we said to her, she put us on hold. After being on hold about 5 times in a matter of minutes, she said she was going to put a rush on the redelivery of our defective desk, and also informed us that our cushions needed ordered and would take up to an additional 6 weeks to arrive. Think about that for a second. Imagine you were delivered a sectional without cushions and a wedge, and were told you had to wait up to SIX MORE WEEKS for the cushions to arrive. You just can't make this stuff up. Denise's lack of professionalism didn't help the cause, either. As I mentioned, she frequently put us on hold and just flat out interrupted us while trying to explain everything that happened. Hardly customer-friendly being in customer service. She eventually deflected the blame and said that we need to take it up with the store manager, bouncing it right back to the people who we originally spoke with. There is a major disconnect between both departments, and nobody wanted to take responsibility for the series of mistakes that were made in the delivery process. It eventually got to the point where we had posted the first payment on the furniture before we actually got everything delivered in one piece. We talked to the store manager (Dierdre?), who said that they needed a chance to amend the situation before discussing compensation, refunds, etc. She said all she could do at the time was defer our first monthly payment, but that obviously does not rectify our situation given the amount of inconvenience these people provided. Much to our surprise, the desk and wedge were indeed redelivered about a week later, and the cushions actually came 2 weeks later, alot sooner than expected, but shipped in a DIY kit. I still periodically envision Denise kicking her feet back on her desk and getting off on the fact that her way of getting back at us for bothering her was to send a box full of cushion stuffing to our front door. All in all, a painful experience, plenty of headaches and inconvenience, and enormous amounts of incompetence on display.

Giving one star as there is no option for no stars. Bought two loveseats from the store. Loved them and had good experience at the store. Then the nightmare of delivery service started. Got a call from a person named Kiki (?spelling) who is very rude and inappropriate. She told me that they will deliver the loveseats SOMETIME tomorrow. I told her that I work, my husband works and the baby sitter who takes our three children to and from school will be home after 1 pm so they could deliver anytime after 1 pm. She told me very rudely that if I am not home when they deliver, I will be charged $99. She confirmed the delivery for tomorrow despite me telling her before that I could not guarantee being home during the day. When I got upset about how she treated me, she hang up the phone on my face. Then I called the store and spoke with the assistant manager and told him about the incident. He was nice, he said he will investigate it which he did and got back to me later saying that he cannot guarantee that the delivery will be after 1 pm. SO basically I am back to square 1. NOTHING was done about her behavior. When I asked who her supervisor is I did not get a direct answer. I have bought several pieces of furniture from other stores before but I was never treated this way.

Great place, ask for Fish he took very good care of us. Very experienced furniture salesman. He said that he owned his own store for 40 years!

I wish I would have read the other reviews on here prior to shopping. I personally think Ashley Furniture is a fine company...IF you are dealing directly with a store or service that falls under the corporate umbrella. This store is franchised and operates independently under the Ashley name. They don't have the same values and I learned the hard way. The problem is not that they have poor customer service. The problem is that they don't have customer service at all. It is not a feature in their business model. This store and their employees have completely ignored what it means to provide Customer Service. They have phone operators who answer the phone and will direct your call to someone who isn't fit to perform his/her job. I'm surprised Ashley allows them to operate the way they do. The salesman I dealt with showed me a piece of furniture and was adamant it was the type I was going to receive. When a similar, but different, item was delivered, the manager played dumb and helpless and would not give me the correct item. He claimed there is nothing he can do. In this day and age, a company like this will not last. It is only a matter of time before this store is shut down. The salesman I dealt with will tell you whatever he thinks you want to hear and only cares about getting your money because he knows he is backed by a manager who will do nothing to fix the problem. Whats the worry when the customer can't return or exchange the product, right? He doesn't have an obligation to tell the truth or provide the right product. He just does whatever it takes to swipe the credit card, despite the fact that the product delivered is not what was promised. The way this store operates is criminal and it is a shame that nothing can be done about it. After reading the other reviews on here and other sites, I'm actually disappointed in myself for not doing my research and doing business with these criminals. I was tricked by the Ashley name. If you want to see the furniture, go to this store and ignore the salesmen... then go home and order the furniture on the internet and deal with the REAL Ashley company. Or drive to another store which falls under the corporate umbrella and is backed by the Ashely values. Read the other reviews. This isn't an isolated incident. This store has created a shady culture and should be avoided.

BUYER BEWARE!!!!!!! This store is horrible all of my furniture was broken when it arrived after waiting a month for it. The salesperson assured me that Ashley Furniture inspects every piece to insure quality pieces are delivered. They are liars. I have never had anything delivered that looked this bad. .The couch was broken it had wood coming out of the bottom. The chair was broke as well it had exposed ply wood on both sides. The Truck driver actually pulled the fabric up on the sides where it was not covering the wood and stapled it. I told him I was not happy that a truck driver was pulling and stapling fabric that will surely rip as soon as the chair is sat in. I guarantee this damaged chair will end up in some unsuspecting person's livingroom. The tables finish was damaged as well. The manager is horrible at this store he said he is keeping 40% of my money. I told him I will sue and his response was " we have been sued many times for this very thing and we always win in court..... Ashley Furniture is horrible. Please save yourself time and money and shop somewhere else. This is the most unprofessional business I have ever seen.

We had good service when we were at the store. Our sales associate was attentive and did a good job helping us find furniture that met our needs. Unfortunately it felt like they were stretching the truth when they told us an item was a 'hot buy' because they had too many in stock. When we decided to purchase it (at a very reasonable price!) we were told that it would take three weeks to come in because the warehouse didn't have any in stock. That did not seem consistent with the rationale for it being a 'hot buy.' Still, we were happy with the price. We were most disappointed when we found out our love seat did not qualify for the presidents weekend free delivery because it was a 'hot buy.' We agreed to pay for delivery ($99) but were vexed when they called us three weeks later and said that they only deliver between 11 and 5, Tuesday through Friday. We work during those times and were not offered a Saturday delivery. Instead, we spent about 5 hours making arrangements to rent a truck, pick up the love seat from the warehouse, and then return the truck rental. It ended up costing us about $95 and an entire afternoon of wasted time. Ultimately, the service at the store was good (but a little misleading). The price was right. The warehouse service was prompt and professional. They refunded our delivery charge without a hassle. We would shop there again but not chose delivery.

Bought a $1600 couch and 5 year warranty. Couch was VERY poorly assembled and they were notified immediately. That was end of Aug 2015. Long, long story short it is now March 2, 2016 and after the 50 something conversations with service and repairs and servicemen attempting to "notify me they were on their way," getting shipped, and basically storing in our home at a huge inconvenience, very large cushions and parts to "keep until the servicemen come to the house", two stops then myself tonight at 7:36pm on a Wednesday (when there was an appointment SCHEDULED to repair/pick up my couch but no one showed AGAIN), I have now been told I can not return this piece because I've owned it too long. If I could have strapped it to my kia and drove it back myself I would have. Pissed does not even begin to cover how I feel and I do not care how long it takes or how far I have to take it, I'm getting my money back on this piece of crap couch. The customer service is abysmal, the fact that this matter hasn't been resolved yet, and the extremely poor quality and craftsman ship that is being churned out by ashley furniture stores is sorely lacking. Shame on you Ashley Furniture and especially the Concord Pike Wilmington, DE store.

Customer service not a priority

Do yourself a favor and listen to all the reviewers on here. This was by far the worst purchase I've ever had in my entire life. When a business has this many poor reviews something is clearly wrong and I don't know why we even tried to buy from them. Here's a summary: -Our order was delivered way past the promise time -They delivered the wrong furniture - My spouse signed for it not knowing any better because it was a surprise (so he didn't know it was incorrect) -When I called the next day they said because we signed for it there was nothing they could do and they offered to do nothing. -How can you deliver the wrong furniture after taking 3 weeks to get the order delivered? -To say Paul was a "sales rep" is giving him to much credit. -And lastly I have to say that the manager couldn't manage a lemonade stand. What a total joke of a staff and customer service. It's not even worth trying to fight with them because the sad truth is they aren't intelligent enough to grasp the concept of customer service and how to do right thing. Stay Away!!!!!!

Wow, my experience was quite the opposite as the other reviews! My husband and I walked in right when the store opened and were greeted immediately by a well dressed salesman named Ronnie. He asked us what we were looking for and we told him. He let us roam about the store freely but made himself available for questions. We ended up purchasing several items. Ronnie was a pleasure to work with.

DO NOT SHOP HERE EVER!!! If this was the last place in the world to buy furniture, I'd rather sit on my carpet! The sales representatives are not helpful at all especially two men named Paul and Scott. They are sneaky and deceiving people. The manager is rude and disrespectful. Avoid at all cost. Do not shop here ever. You have been warned...

As soon as we walked in a young lady in sweat pants and t shirt said she would help us . We liked about four pieces and asked for prices since there were none attached to the items . After about a hour we had five clueless sales people helping us . Never did get any prices we just laughed and walked out ! What a joke !!! How does this place make any money is beyond me!!!

3.5 months ago I purchased a dining room table. On delivery, the leaf was damaged. I refused the leaf and said I wanted a new one. Several weeks later, another delivery attempt was made and it was the same leaf that was repaired very poorly. Back and forth with the main office by phone, was told a number times I would receive a call back and never did. I had to continuously follow up with them. Still, have not received the leaf WHICH I PAID FOR IN FULL. Last week I received a call from Ashley furniture that the leaf was ready and the delivery people would call me by Tuesday, July 15. Never received a call or any follow up. Absurd!

I wish I had read the reviews before I purchased from here. I had a delivery for a mattress scheduled. I get a call 16 days after I make the purchase after I was promised a call 1 week after purchase. They call to schedule and tell me this is the date. I tell them I'm busy but I think I can make it; if I can't make it, can I just reschedule? Sure, you can reschedule no problem. I get a call today telling me that I am delivery #6 for tomorrow (which is completely meaningless to me), so I call to find out what the delivery window is. I am told, there is no window. I can't promise you anything and if you cancel, there is a delivery fee. I told her, I was never told about the fee and if I had been told this, I would not have scheduled for that day. They pulled me off the list and supposedly are not charging me the fee -- but we'll see, I have no doubt they'll screw that up too...and told me, well, we'll deliver your mattress whenever we get around to it, basically. DO NOT SHOP HERE. IT IS AWFUL AND THEY TREAT YOU LIKE CRAP.

I loved the service in the store and loved the items that I ordered. However they promised me it would be a 2-4 week delivery and I'm going on week 6. Very unfair to promise something and not deliver. When calling the warehouse all the women said was "there's nothing we can do for you".

Constant disappointment. Terrible customer service, totally evasive if there is an issue, and will attempt to bleed you dry every second you spend with them. Can't recommend running away fast enough!

I had a terrible experience. I paid $1,000 dollars cash for a bedroom set over 6 months ago and I still don't have it all. When I spoke with a manager about it she was evasive, and made no effort to make things right.

Their chairs are junk. We bought 4 desk chairs in April of 2012 from the Wilmington Store. Three broke within 2 months. Just got them back from the Ashley store in Elkton MD after 6 months (Dec 2012) and they are still broken. All customer service, (or lack thereof) is done out of Elkton. Big waste of time and $1000.