Ashley Store Altamonte Springs, FL

I love this store, also kind of fear it, I always come out with something. They make it way too easy to get beautiful furniture. I really appreciate Homeira’s service. She treats me like she’s my personal shopper.

Karen was a wonderful salesperson! Friendly and upbeat. We had a wonderful experience.

Very friendly, straight to the point. No over selling. We will refer our friends and if we ever need anything else

Karen was super helpful and knowledgeable about the mattresses.

Karen was very helpful and we got exactly what we wanted!

We were supposed to receive our couch today, the truck driver came and knocked on the door and said we were on the schedule but our couch wasn’t loaded. This was the third time we had to reschedule since it was on back order. My husband went to the store and the manager did absolutely nothing. Worst costumer service. Last time I use Ashley

Homiera took the time to help us find the perfect bedroom furniture for our son. She was helpful, informative, and explained all the features of the different options we were considering and made sure we were getting the best deal.

Homeira was great! Very helpful with furniture selections and explaining our options.

Adam was amazing! He helped me upon arrival and showed me many options for the bed frame style I wanted.

Very good experience. Rose was excellent to work with for all our furniture purchases.

Karen was very helpful!

I was supposed to get my couch delivered on Dec 31, then, on the day of delivery, they call at 7:30 and say they can't deliver until Jan 4

Karen was very helpful and patient with my husband and I in purchasing our home furniture! She knew her products very well and would recommend her to anyone.

Bought a leather sofa and accessories and Karen our salesperson at the Altamonte Springs store was amazing. Her knowledge and interior decorating ideas were very helpful!!!

I have recently delivered my 2 dining table and Very bad they leave nail on floor there are strap . they didn’t remove lots of garbage they left behind . Very poor service and they ask for the tip

I came in the ashley store and karen was awesome!!!!! I purchased several items

Miss Karen helped me set up all the furniture in my first apartment! She deserves a raise:) my experience was awesome !!! Thank you Karen

Jayden Arroyo was awesome. He was knowledgeable, patient and easy to work with. We are long time Ashley customers. Go see Jayden!

Everyone at this branch was wonderful. Nass, the manager, was very friendly and did a great job with helping me. Then, James, the salesperson, was amazing. Very useful, and incredibly patient. Stephanie, helped explain how the credit portion of buying furniture worked. I’d definitely recommend people to shop here. The service was wonderful, 10/10.

MAX WAS VERY HELPFUL, SAVED US MONEY AND DIDN'T PRESSURE US INTO ANYTHING. ALSO AFTER I TOLD HIM I WANTED TO GET OUTTA THERE HE MADE THE PROCCESS MOVE REALLY QUICKLY AND SMOOTHLY. VERY SATISFIED WITH OUR EXPERIENCE.

Karen was wonderful! Was able to add extra discounts and really knew what we were looking for. She knows her business and the pieces in the showroom very well.

Homeira was great helping us find the perfect items for our needs. Don't shop anywhere else and be sure to ask for her.

Homeira was so helpful and very quick to handle my needs. She was a magician with the total cost. I’m very pleased with her service.

Homeira was super helpful and sweet! I found my perfect couch and with her help, the process was super smooth!

We had the pleasure of having Jayden as our sales associate. He was enthusiastic and very professional. Most important, he listened to our NEEDS and preferences and guided our search for the sofa that was best for us. We appreciated his willingness to show us other options yet he was aware of what suited OUR desires best. Great experience.

David Bruce was a kind and helpful salesman. He listened attentively, had relevant stories to share and knew his inventory so well! Thank you!

Karen was very kind and helpful. Will come back

FRIENDLY STAFF,VERY PROFESSIONAL

Ask for Anthony Berry he was a pleasure to work with.

Horrible customer service! Purchased a couch and had to confirm the delivery date and time no less than 4 times. Delivery date arrived, and they called midway through my window to cancel with absolutely no explanation! Do not assume they will do what they say they will!

As soon as we came in through those doors she had a bright smile was very friendly and quick with the process. Homeira Very professional with her work and she knows exactly what we were looking for.

Extremely patient, knowledgeable. Quaijay met us and took us to exactly the right chair. His bright and shiny attitude was just what I needed. This was our first stop and we left after buying the perfect chair! Thank you Quaijay! You're the best!!

Max B was a pleasure to work with!!! Can’t wait to get it delivered. Max is your go to for all things Ashley

Bought a dresser set and nightstand at this location with Homeira she was great got us through the process very easy and swift. Thanks !

Great experience. Homeira was very knowledgeable about the mattress selection and made sure the bedroom suite and the mattress would be a good fit

Homeira was super knowledgeable and extremely sweet we specifically requested her when we came back to purchase the couches we wanted, a great experience all around.

Homeria was great and so friendly! She was able to help us find a great living room set at a great price.

Homeira was very helpful, she found a specific piece we were looking for and was informative

Couch came stained with holes in it twice. Tried calling the store to get a refund and they send you to a bs call center where nobody speaks English and they just dick you around.

Homeira was very informative with any questions. Very knowledgeable and easy to work with.

Homeira— She was very helpful/ knowledgeable with my mom and I when we were figuring out the bed set to get.

Great service, gave us layout of store and time to look at sofas.

Good value on dining table and chairs. Helpful sales person 😀

Great experience overall

Max Bhola he’s a great Sales representative to help to us. he find out what type dining table I was looking and he called me and he gave me a great deal.👍👍👍👍👍

The saleswoman, Karen Catuogno, was great!!

Homeira’s customer service and mattress knowledge are outstanding. We appreciate all of her help. Thank you!

Shout out to Karen! We had an amazing experience here at Ashley. My husband and I came in looking for a mattress and sofa. Our sales associate was Karen and she was excellent. We loved her welcoming and friendly personality. In addition, Karen was honest and made us feel comfortable with our experience. She is truly an amazing asset to Ashley.

My husband and I are in the process of building a new home. Because our old home had mold we had to get rid of all the furniture. We went to all the big furniture stores and in the end I went back to Ashley. We didn't do this for the Ashley name, I have been in customer service for 42 years and I pick my sales reps by the way I feel about them when they introduce themselves, and I had to go back to Dave. David Bruce is one of the kindest and nicest people I have met in my time of Florida. He helped us out he dealt with my insanity, I can't help it I'm from New Jersey, we ended up not only buying living room, dining room, and bedroom furniture but also the mattresses. David thank you for everything you did for us today. We thank you from the bottom of our hearts. Bob and Barbara Rogers, not your sister and brother, LOL

@Homeira was great and provided a great customer serice.

Karen was wonderful. Very helpful and patient. Go see her at Ashley furniture!

Mike was a huge help. He allowed me to take some days to really make sure we were making the right decision. And he had some great suggestions

Karen was amazing!!!

The Altamonte Ashley store was amazing. All the staff were nice to include Homie the agent she help my Husband and I. We told her what we were looking for and she provided so many options until we found the very furniture piece we fell in live with. The Supervisors Nas was also amazing and very nice assisting us as well. I would return to this store again should I need furniture.

Homeira was great I absolutely love working with her. This is my second time making a purchase with her within a month and she is always kind and not pushy. I will recommend her time and time again.

Karen got our new home fully furnished in one shot

Karen helped me with my entire home interior. Left with everything I wanted, extremely satisfied. 20/10 would recommend asking for her, she had such a wonderful personality and sense of design.

"Homeira" helped us out so quickly and smoothly. Wonderful experience at Ashley's, as always. Thanks Homeira and Ashley's!

I like Mike. He gives you time to look around. He is very professional. The prices for the Black Friday holiday is reasonable.

Karen was awesome and super helpful!

Jayden was an amazing young man. Didn’t pressure at all. Made everything super easy. Highly recommend him

The manager Nas and Michael my sales associate definitely understood the assignment. If you have time, for excellent customer service and someone who understand your furniture needs don’t hesitate to go into Ashley‘s. They are the best!

We came to Ashley’s looking to purchase a TV stand, and we had the pleasure of having Homeira aka Homie assisting us. She was out of this world so excellent and helpful!! We are so happy with this purchase. Thank you Ashley’s and Homeira.

Our sales person, Jayden Arroyo, at the Altamonte Springs, FL location, was great to work with. He listened to what we were looking for and was excellent at showing us pieces that matched our needs. As our shopping progressed our needs became clearer and often more precise and Jayden adapted quickly. When we got down to specific questions about the couch we ended up purchasing, Jayden didn’t hesitate to reach out to others to answer our questions. Jayden greeted us at the door, showed us countless pieces and alternatives, priced our selection, processed the sale, and walked us to the door, friendly and attentive throughout.

Karen was AMAZING to work with!!!!!

Karen did a FANTASTIC job in helping us decide on a couch. She gave us prices, comparisons, and made the process very quick. Super attentive.

Great experience working with Rose! The transaction was seamless!

We had a great experience here. Huge selection. Shout out to Benjamin for being informative but not pushy and walking us through our options.

Homeira was so sweet and helpful. She made everything so easy to find and helped us find the perfect chair for us. We will be back for sure.

Homeira was amazing ! She was very patient with my wife and i we felt no pressure at all as we are very specific on what we wanted down the the measurements of the living room set 10/10 would purchase from her again!

Sales representatives were not pushy, but helpful to all patrons doing their Black Friday shopping. It was a good experience. Bought two items from Ashley furniture.

Homeira was amazing teaching us about mattresses and creating options for our new adjustable bed. Looking forward to years of “great nights of rest”.

Homeira was extremely helpful while purchasing my new sectional couch!

I have been shopping from Ashleys Furniture for YEARS, and today I've had the best experience with Homeira!! She was very informative and even helped us decide on the best color for our space. She thoroughly explained our options, our protection plans, and how the process works. This is my 8th purchase for large furniture with Ashleys, and because of her, I will be returning back to the Altmonte Springs location! She was patient and has great customer service!! We will be coming back to see Homeira in the future for anything further. Thank you Homeira!!

First time shopping during Black Friday and it was pretty busy. Berry (sales guy) was great. The manager Nas was great as well!

Luis and Nas were incredible to us and helped us to find the perfect furniture for our home. Thank you so much! 100% recommended!

Homeira was a great help in helping me choose my sofa

Homeira was fantastic. She helped me pick out a couch that would be perfect for our living room.

David was friendly and very helpful. We got the dinning table my wife and I wanted .

Karen was amazing. Came into the store on 11/23 to look for a sofa chase and returned back to this store on 11/24 because Karen’s service was spectacular. Her energy, attention to detail is unmatched. Thank you Karen. I hope Ashley’s recognizes your hard work and your superb service.

Micheal mays was very great today . Helped pick out the right furniture and was very attentive.

Homeira was very informative and explained everything in great detail. We will definitely come back to see her again.

Karen was great. She made the furniture shopping experience easy and fun. Great personality. She even got us to buy more. Ha ha.

Homers was delightful. Patient and kind and professional. She was great.

I started to make my purchase online, but decided to stop by the store instead. I wanted to see if they had the sofa and recliner I wanted, in the store. Unfortunately no, but I was greeted by Miguel, their sales associate. He was courteous and professional. He was able to accommodate my request and I made my purchase in the store and save money, as well. Overall, it was a great experience. No hard sell!! Thanks

Best furniture buying experience ever! Mike Mays was amazing! So knowledgeable, personable, and attentive. Went over and above to help me out and take good care of me while also being efficient!! I highly recommend this store and Mike Mays for all your furniture needs!!!

Karen was very helpful and has a fantastic interior design sense!

Homeira was very courteous and professional. Enjoyed doing business with her.

(Translated by Google) Leslye Rosario treated me excellently! He knew how to advise me and give me the best advice when decorating. I will always recommend her. (Original) Leslye Rosario me atendió excelente! Supo aconsejarme y darme los mejores consejos al decorar. La recomendaré siempre.

Leslye Rosario was Amazing! She took so much time to help us find our perfect furniture!!! I recommend everyone to oneee ask for her! she speaks spanish as well!

Homeira (Homey) was very nice and helpful!! Highly recommend

I was immediately helped by Karen who showed a real interest in my goals and was very helpful in deciding the pros and cons. She guided me to the exact places in the store that had things that I was looking for. She was wonderful with helping me make a final decision and getting the delivery scheduled.

I had an exceptional experience purchasing a dining set with Karen’s assistance. She was knowledgeable, attentive, and made the entire process smooth and enjoyable. Her expertise in helping me choose the perfect style and size for my space was invaluable. I truly appreciate her professionalism and friendly demeanor, which turned what could have been a stressful task into a delightful experience. Highly recommend working with Karen for any furniture needs!

Homeira was my sales rep and she was great! She told us our deals and upcoming events. Will come back again! Great experience!

Homeira at Ashley was exceptional in helping us find the perfect Tempur-Pedic mattress to suit our needs. Her knowledge of the products and attentive service made our shopping experience enjoyable and stress-free. Homeira took the time to understand our preferences and guided us through the options, ensuring we made an informed decision. We truly appreciate her dedication and highly recommend her to anyone seeking a thoughtful and knowledgeable sales representative!

Homeira provided exceptional service during our recent purchase of a Tempur-Pedic mattress at Ashley. Her in-depth knowledge of the products and her patient, attentive approach made the selection process seamless and enjoyable. She took the time to understand our needs and recommended the perfect mattress for us, ensuring we felt confident in our decision. Homeira’s friendly demeanor and professionalism truly set her apart, making us feel valued as customers. We highly recommend seeking her assistance for a top-notch shopping experience!

Homeira was awesome help! Fast, quick and professional

As usual, we had a great experience at Ashley’s furniture. David Bruce was a great help.

Homeira is the best! She helped me with everything and the whole process was so smooth!

Homeira is awesome! She did a great job helping us find new nightstands.

Homie was fantastic! Best salesperson we've ever worked with!

Homeira paid attention to what I was looking for and very helpful in explaining the process.

David is the BEST! He has been helping me for YEARS.

I recently visited Ashley Furniture to pick out my very first couch for my new apartment, and Karen was an absolute gem! She was incredibly kind and helpful throughout the whole process, making me feel comfortable as I navigated through the options. Karen took the time to chat with me about my home style and aesthetic, which made it so much easier to find not just the perfect couch but also a beautiful coffee table that really ties my space together. What really stood out to me was how informative Karen was—she answered all my questions in detail but never came across as pushy or salesy. She even helped me create a wishlist of future furniture pieces that I might want once I’m more settled into my space. Karen made what could have been an overwhelming experience feel enjoyable and personalized. Highly recommend visiting her if you're looking for furniture and want a genuinely supportive and friendly experience!

We had a wonderful experience with Karen, she was so helpful and so friendly. She is professional, we finally brought an owsome living room. Next time that I need furniture for my home I will ask for her.

Karen is a profesional, she is lovely and we had a grated time with her.

Homeira was excellent & very helpful.

Homeira was excellent with our shopping needs. She ensured all our questions were answered and gave us a very good deal.

Great service, the employees would check up on you but give you space at the same time so that was awesome. It had great selection of dinning table and sofas. It was a bit hot in there but I didn't mind it too much.

Great service. Max Bhola is an awesome sales associate. Very accommodating and listens to customer needs, concerns and requests. Very personable.

Quick and easy. David did a great job showing me around the showroom

David was such a great help in making sure I found the perfect sofa with a chaise! He is incredibly knowledgeable, helpful, patient and funny! I found exactly what I was looking for! If you decide to visit, please ask for David! He will not disappoint!

Service was friendly, and efficient. Was not hounded for a sale and in and out once we made up our mind on a piece

Homeira was very helpful and informative about the products I bought. She was very professional.

Homeira was excellant. Was knolwedgeable answered all my questions patiently, last but not least allowed me time alone to look around and decide.

Jayden was great! Extremely helpful and friendly. He helped me outfit my new living room. See Jayden and he will take care of you.

I have to say this was the most wonderful experience me and my daughter had. We had been to several stores searching for a sectional and decided at the last minute to go to Ashley's after not having much luck. Seth and Nas were very patient, pleasant to work with and helpful with assisting us with our purchase! I will definitely come back and recommend all my friends and family to see either of them!

Me and my mom spent days going to multiple furniture stores looking for the perfect sofa, we almost gave up on looking in store until we came to Ashley’s! Seth and Nas were such great people to work with! They made us feel comfortable and supported through the whole process and we finally found that perfect sofa for our new home! Thank you so much Seth and Nas for a wonderful experience! I’ll def be referring you to any and everyone i know who’s looking for furniture!

Homeira the best

Jayden Arroyo us a great salesmen with great potential.

Great sailsman, wonderful attention. Great prices.

Made a purchase but had to cancel. Cedric Evans was very gracious & instrumental in processing a refund without a hassle. Other staff were also very polite when I called to resolve this matter.

Salesman were very friendly, supportive and prices were great. Very happy with my product. Lots of options at Ashley too compared to other shops we went to.

Karen was a great sales associate, she was knowledgeable but not pushy! She gave us time to look and decide for ourselves. The guys that loaded our purchase in the car were very kind and helpful!

Wonderful selection, wonderful service, smooth Delivery.

After counseling my delivery for four times I decided to cancel the entire order. No, I’m on my second week waiting for the return of my funds to my account, in which they said it would be by a certain time and I haven’t heard from anyone from the company at all

The manager was fantastic! The salesperson was distracted trying to get the business of every customer walking by. This made it difficult to give her customer quality attention.

I went to store and in maybe 45 min I was out with my new bedroom set and fast delivery.

I came in And bought an outdoor umbrella, and it took nearly 30 minutes to ring me up. It’s ridiculous how much paperwork is done for a Big purchase let alone a small purchase. At least next time I’ll know if I need to come in and make a quick purchase. Ashley’s is not the place to do that.

Friendly and knowable staff

The worst experience I have had. Delivery was delayed and when the order finally came it was missing parts. We cancelled the whole order and sent it back at the time of delivery. Two weeks later we were contacted and told delivery had been setup again. We found out the sales lady had resubmitted the order without our permission. We cancelled a second time over the phone. After a month I spent an hour and half in customer service line trying to find out where was our refund. The line went dead and to a customer survey came up on the phone. We had to submit a dispute with our bank and finally after almost 2 months we got our money back. They are horrible and I do not recommend purchasing through Ashley furniture! Never again!

Karen was great

Rose was a great help. We were able to get what we were looking for with great service.

We had the best experience with Karen today while shopping for accent furniture for our new home! Her eye for interior design was so helpful.

Hi, My husband and I were so excited to come to Ashley Furniture store to purchase a new sectional couch. Rose was extremely helpful with finding us one.. So excited to get the couch delivered, and when they were unboxing it, there was a few pieces that were all dirty. I was so upset! How could they delivery a dirty, expensive couch to us like that.. wow Second time for delivery, I had to be home and wait for them and the exact same thing couch came all dirty again. Ugh this is awful!!! We spoke to manager at the store ( it took days to finally get a hold of her. Phone goes straight to Philippines, you can’t even get a hold of anyone in the store and half of them don’t speak good English and can’t understand what you are talking about. Very frustrating when you can’t get a hold of the store directly. Finally, we were able to get a hold of the manager. She said she was going to give us a credit toward the couch for everything that has been happening. . We have never received the credit she not very helpful to say the least or apologetic on what happened with the couch. I will never be shopping at this furniture store again! I highly recommend you shop someplace else!! Worse experience ever!!!!!

Wonderful customer service! Highly recommend to everyone! Thank you Miguel!

Was told that a piece of furniture came with a feature by the sales agent at time of sale after asking multiple times to confirm. When furniture was delivered it didn’t come with feature. Had to call sales agent Homi and after her giving multiple excuses I had to call store manager and got office manager and was told I could come and get the feature and install myself. I said no I paid for delivery and install. She then made sales agent bring to my house. The next time they came to deliver they would install the feature. Well that day came and installation crew said NO and spoke no English so we couldn’t communication and were very rude to my wife so she called store and store manager tried to get a sales person to talk to them they hung up on store. Also they also signed my wife’s name on sheet after she said no because it wasn’t done. So store manager had to come to my house and install. Still have not heard from my call to corporate office and complained. Store manager told my wife he would be calling me to discuss and figure out compensation for all of this. Please call me.

Mike at the Altamonte store was great

Poor customer service. Delivered items with missing parts. Had to wait two weeks to use the furniture. Was told I had to build one of the items. At the head of the bed, there is a gap with the wooden slabs and mattress is sinking. Much better customer service from Wayfair. Update: After a while, someone did come to inspect the furniture and did notice the gap. Installation of the slab feet was not done and still pending. Since then I have received no communication. I did receive one email from this review, but after responding, no further communication was initiated. If something is wrong with your furniture expect extremely poor customer service.

Furniture is ok but the delivery people act unprofessionally...

Michael at this location is ABSOLUTELY amazing. Honest and so helpful. I couldn't thank him enough. 10/10

So thankful to have Rose to work with! I never felt pressured, she went above and beyond to help us get the best deal! The personal touch she gave made feel like we were friends for a long time. I so appreciated her follow through on every detail too!

I love the bedroom suite & mattress I bought. Very comfortable & looks great in our bedroom. We really liked the lighting system in the headboard but it stopped working. Can't figure out how to change the battery in the remote.

Karen was honest, courteous and very helpful!

Karen was nice and helpful. She helped us pick out great furniture.

Karen was very nice and helpful. Quick and easy checkout process!

A salesperson, Homey (or Homi) was very pushy! She tried to sell things we didn’t want or like. I didn’t have good experience.

Karen was amazing and very helpful. She did not steer me away from my vision. She listened to what I wanted. She is awesome

Max was wonderful to work with and very helpful!

Wonderful sales experience! Found a living room set on the Ashley website that I really wanted but was unfortunately out of stock in store. We walked in last minute (30 min before store closing) but were immediately greeted and welcomed by Miguel Gonzalez. Miguel quickly assisted in locating the item and have it ordered and delivered to us the same week. He also informed us about all the promotions currently going on and saved tremendously! Very happy customer. Thanks Miguel! We’ll be back.

Homeira was super helpful and assisted us every step of the way. She was very knowledgeable about each product we showed interest in. We would recommend her for any of your clients.

Mike was very helpful.

Great customer service and attentive to our needs! Homiera

Homeira was so quick and helpful in helping us select our new family room furniture. She is so sweet and kind!

KAREN was excellent, great customer service

Homeira was very helpful.

Homeira was very helpful!

If you need a very helpful informative person go to Karen recommend 10/10

Homeira was an excellent sales person. From the moment I walked into the store, she welcomed us and took her time showing us everything we asked about and answered all our questions. We ended up buying a lot more furniture than we had planned because she explained all the promotions and gave us a great price. She is an asset to Ashley furniture company and we will definitely be coming back.

Seth and Cedric made my shopping experience wonderful and easy today!

Jayden expertly walked us through various furniture options and made it super easy to procure exactly the furniture set we were looking for! If you feel so inclined, ask for Jayden and you won't be disappointed!

Karen was outstanding. She greeted me and my granddaughter when we entered the store and did not make me feel pressure. She answered all my questions as well as my granddaughter who is only 11. My granddaughter was shopping for a bedroom set. Karen was very patient with her. I would Highly recommend Karen. Thank you Karen for a great experience.

ASK FOR ROSE!!!! I REPEAT…. ASK FOR ROSE!!!! I visited the Ashley Furniture store today and had a fantastic experience. I was looking for a wall unit for my living room and was immediately greeted by Mrs. Rose, a sales consultant who was incredibly knowledgeable and helpful. Mrs. Rose took the time to understand my needs and preferences, and she offered me a variety of options that perfectly suited my style and budget. She was patient, informative, and made the entire process stress-free. If you are looking for quality furniture and exceptional customer service head to the Ashley Furniture store and ASK FOR ROSE!!!!!

Ashley Furniture Review I recently visited Ashley Furniture and had a fantastic experience thanks to the exceptional service provided by Ms. Rose Clarke. She was incredibly helpful, patient, and knowledgeable. My wife and I were looking for a new TV stand and kitchen chairs, and Ms. Clarke guided us through the selection process with ease. She took the time to understand our style and preferences, ensuring we found pieces that perfectly complemented our home. Overall, I highly recommend Ashley Furniture for their wide range of quality furniture and outstanding customer service. Ms. Rose Clarke is a true asset to the team and made our shopping experience a pleasure.

Miguel and Karen helped me decide on a beautiful couch for my living room! Both were knowledgeable and available for all questions. I will definitely be back to Ashley to buy furniture!

Karen was outstanding. She was patient and very helpful in helping us determine what better suited us. I truly appreciated the time she spent with us.

Homeira was very kind and helpful!!!

Homeira was great today!

Homeira was great!! She was friendly and very helpful!! She helped to get the perfect furniture for my house. I will come back soon and for sure I will ask for Homeira to assist me!

Karen was excellent with helping me with my purchase. She showed me options available but didn’t try to push me into purchasing anything I didn’t want to purchase. Look forward to buying more from her in the future!

I just purchased a mattress + accessories from this store, and Karen was lovely to work with. She is very personable and communicative, and she took my personal preferences and feedback into consideration. While I was shopping, she personally guided my experience and offered her professional opinion, yet I never felt pressured into a product I do not want and always felt like my preferences were being honored. I am hoping that the future delivery of the mattress goes well, but regardless, I can at least say that my in-store experience with Karen was a very positive one.

Homeira was great Very attentive and great customer service. She was also very informative.

Great service! The experience for my family and I was incredible, we were able to find exactly what we were looking for. And huge shout out to Karen! She was very considerate of our needs and made us feel really confident with our purchase through her patience and thoughtful recommendations.

Karen Catuogno was great. Informative and not pushy.

WE PURCHASED OVER 4K IN FURNITURE. UPON DELIVERY, OUR BED FRAME WAS ASSEMBLED INCORRECTLY, AND SUBSEQUENTLY FELL APART THE FIRST NIGHT. NOW WE GET TO SLEEP ON A COLLAPSED BED FRAME. RATHER THAN REPLACE IT, WE GET TO WAIT MONTHS FOR PARTS. WE WILL NEVER SHOP HERE AGAIN!!! It is 10/31 and we have heard nothing from the solutions people. This is a garbage company!!

I purchased furniture back on 7/22/2024, and it's been a nightmare. I still have not received all my furniture, and my orders have been pushed back about five times now. I asked my sales rep to have the manager call me regarding my orders, and I still have not received a call. They were also supposed to waive the delivery fees per the manager, who never called me back, and they still haven't credited me back. This would be the last time I ever purchased my furniture from Ashley Furniture store I spent over 6k and I can't even get a store manager to give me a call back about my orders. My bed frame that was delivered to my house 4 months later had dirt marks in the cushion head board there was also black smudged on the railing of the bed. I sent the pictures to my sale rept and she advised I wouldn't be able to get a replacement bed frame and board until November… remember I already waited 4 months for my bed because they keep pushing my order back.. Smh And to top it off they charge my Ashley credit card 3 times for amounts that where never authorized I reached out to my sales rept Rose Clark and she advised she is not working and couldn't assist me to call the store who you can't even get in touch with.

Karen was very sweet and helped us pick the perfect couch for our living room!

Karen was great! Gave us lots of room to look at furniture by ourselves but was available for any questions too. Thanks for helping us find a great table!

Karen was great. Highly recommend her.

Karen was excellent!!!

Had the absolute worst experience at the Ashley Furniture Altamonte location. We stopped in with every intention of spending money at this location but the sales lady was so incredibly aggressive that it made the process so uncomfortable. She hounded us like prey and did not listen to anything I said or asked, instead she rambled… so much… all these numbers regarding prices, financing, warranty, etc before I even found something I liked. After being followed around for several minutes and being interrupted by her over and over again while trying to discuss decisions with my wife, I told her I’d let her know if we had any questions… she didn’t take the hint and continued to follow us around, so I asked for some space while we browsed and tested out furniture and that I would go find her when I was ready… That lasted for about 30 seconds and she was back, interjecting her opinion and telling me what I would love (how does she know what I love when she hasn’t listened to a word I’ve said?) I really wish I was exaggerating on 30 seconds, but I’m not… This happened at least three more times. My wife and I even joked that we needed to run to the next furniture set so we have time to talk before she was back interjecting herself on a crazy rant. I couldn’t believe this was actually my experience while furniture shopping, it was worse than any car dealership I’ve ever been to and her behavior and explanations were so bizarre that I legitimately felt like I was being pranked. We left and spent $10,000 at Macys furniture store down the road, where we had a great experience with Maribel.

Homeira was very knowledgeable about all that I had questions for. Was very helpful with helping me make a final decision..Great personality, she show great care for her clients.

Homeira helped me patiently to find the best mattress she is kind and friendly and how ever i could not speak poperly i. English she was using her tranlator for hours to finish helping us. She has the power to convine us o buy the best mattress. We wil come back

Homeira is great, very patient and offers good ideas. The selection of firmware was very good.

Anthony berry was Great service - not pushing at all - very knowledgeable and respectful of our time -

I had a great experience at Ashley furniture. Karen, a sales associate, listened to my needs and what I was looking for in a couch. It was important that my new couch was easy to clean and resistant to scratches as I have a cat. I ended up with the Larce couch with chaise. Really happy with my purchase! Karen had great suggestions too for rugs and pictures to help compliment my living room space and my new couch.

(Translated by Google) Anthony and Nas did an excellent job as salespeople and we felt at home working with them (Original) Anthony and Nas ellos hicieron un excelente trabajo como vendedores y nos sentimos como en casa trabajando con ellos

I recently purchased a mattress from Ashley Furniture, and Homeira made the experience fantastic! She was knowledgeable, patient, and truly listened to my needs, helping me find the perfect mattress. Her friendly and professional approach made the whole process smooth and enjoyable. Highly recommend Homeira if you’re looking for great customer service!

Thanks Kyle for a wonderful experience and your assistance with our sale. Can’t wait to receive it!! Reggie & Brandy D.

Had a fantastic experience with Seth. He was very friendly and interactive. I didn't feel pressured to purchase anything. He happily walked me throughout the floor giving suggestions of various items. over all was a great experience and will definitely recommend others to go to this store

Homeira was extremely knowledgeable and friendly. Pleasure working with her!

The woi customer service have been waiting for my furniture for almost 3 months they call every week and say next week I will never spend money here again and will tell everyone I know to do the same this place is trash

Had a great experience doing business with Karen Catuogno today at the Altamonte store. She answered all my questions and took time to explain all my concerns and gave valid advice on my purchases.

Homeira was very welcoming, sweet, kind and complimentary.

Max was extremely helpful. He went out of his way to reach out when a new couch design came in he knew we would like. Would recommend shopping here in the future.

Anthony was fantastic helping us find a new sleeper sofa! He was very knowledgeable and answered all of our questions. Even though we didn’t make a purchase, Anthony was very professional and gave us plenty of options to consider.

Homeira was very helpful and responsive to my needs for these chairs. She is very friendly and personable.

I had a great experience at Ashley Furniture. Karen, who assisted me during my visit, was incredibly helpful and professional. She made the entire process smooth and enjoyable, answering all my questions with a smile. Thank you, Karen, for your excellent service! Highly recommend this store!

Karen was very knowledgeable professional and nice. She was a great help.

I had the pleasure of working with Rose, she welcomed us in and let us know if we needed any help that she would be available. She did not follow us around hounding us and that is very refreshing when trying to pick furniture. I have gone back and made another purchase seeking Rose once again. I highly recommend customers walk in and ask for her.

Karen was very knowledgeable, polite and helpful. Great customer Service!!!

Karen in Altamonte Springs was wonderful! She was extremely knowledgeable and friendly.

Homeira Great customer service and very knowledgeable Highly recommend

Karen was absolutely amazing! She was so sweet and confident. She helped us pick the perfect couch for our new home!❤️

Homeira, she was extremely friendly and helped us find our furniture that we were looking for.

Karen was great

Homeira

Max Bhola was absolutely fantastic during our search for a couch at Ashley. He wasn’t pushy, didn’t overwhelm us with unnecessary options, very personable, and overall gave us a great buying experience. Would absolutely work with him again on our future purchases. Thanks Max!

Dear Homeira, I would like to express my sincere appreciation for the exceptional customer service you provided. Your professionalism and willingness to assist me were truly commendable. I am extremely satisfied with the assistance you provided and would like to thank you for your valuable support.

Max was amazing. Very helpful and knowledgeable. I would definitely shop with him and Ashley Furniture again

Homeira was/is very detailed, patient and polite. Not pushy or over-whelming.

Max was great with everything that I needed.

I had a great experience at Ashley Homestore in Altamonte Springs, Fl today. Salesman Max Bhola was very helpful and friendly. He got me what I needed today and a delivery scheduled within a few days. I really appreciate the great Customer Service.

Karen was patient, personable, and provided insight to the multiple scenarios and concerns I gave. Thank you.

Just purchased my dinning room and Karen was very helpful. Highly recommended Ashley Furniture store in Alt. Springs

I would never shop here again. Spent over $3500 for a defective couch to be delivered. Of course I didn’t notice it right away, but when I did my complaint was not validated at all. Furniture is truly cheap and customer service is sadly horrible. Save yourself time and aggravation and shop somewhere else worthy of their products

Great selection of furniture. Anthony Berry was very helpful in assisting our search.

Karen did a great job

We went to the Ashley Furniture by Altamonte Springs and the salesperson named Karen was excellent and helpful

Homeira: she has an amazing attitude and she was very helpful 10/10

We love this Ashely’s! Karen is always so nice and helpful anytime we need furniture. She made ordering our new nursery furniture so seamless and accommodated our needs. Thanks again Karen!

Homeira was so helpful & attentive to our personal needs . She listened & worked out the best deal for us.

Homeira was an amazing sales person. Very knowledgeable, helpful, any polite. Ask for Homie at the Altamonte Ashley Furniture.

Michael was extremely helpful, patient and knowledgeable. He made purchasing a new couch seamless. Very happy with his service

I had an incredible experience with Karen C at the Ashley furniture store in Altamonte springs. She was very helpful, had great input and ideas as I chose my selection. She is approachable and beyond friendly. Thank you for making this a great experience at Ashley’s.

Homeira is an awesome sales rep! Definitely recommend her service.

Homeira was super helpful with our purchase today! The store was short staffed and yet she still took the time to help us with figuring out exactly what we wanted and helped us find something in our budget. She was very kind and very knowledgeable of the products!

Homeira Very helpful. Efficient. Friendly and understanding. Medical need.

Ms Karen was amazing! She was professional and courteous. We found exactly what we were looking for. You can tell she really loves her job.!

Homeira, she was an amaizing helper, she was very attentive and kind. She answered all of our questions with a very positive attitude. We will be back soon!!

Had the help of Miguel and he was very informative and so helpful. Made it easy to choose what i needed!

Homeira She is an amazing sales associate. She provided excellent service .

Miguel was super helpful. Kind and courteous. He was respectful of my time and patient and he helped me with several different options!

Sales person Karen at altomonte store was a wonderful help in helping us make a selection for our new home.

Thank you Karen Catuogno in the Altamonte Springs Store for making this purchase easy and quick. Karen was very pleasant and easygoing, not overbearing like most salespeople. She did everything she needed to do to ensure that our experience was a positive one considering the challenges we’ve had for the past 2 years with our current furniture. Thank goodness we had purchased the protection plan and never gave up. Thank you Karen!

Homeira was very helpful and was very educated on various items and the benefits it offered.

Karen very friendly and helpful !!!

Trying to call the store for over 2 hours and no one answers the phone. Clearly this store in Altamonte Springs does not care about sales

Homeira did a great job we loved our experience here. We will be back!! Thank you Ashely furniture!

Homeira was a really great help. She let us take our time looking at the selection of dining room sets. She answered all questions that we had concerning color and style. And was a great help at checkout. Really great service.

Omeira was very informative about pricing options and absolutely went above and beyond to make our experience a great one! I would recommend her to any customer because of her top notch professionalism.

Homeyria - helped my boyfriend and I buy a couch for our new apartment. She was absolutely amazing and went out of her way to give us the best experience as well as very honest feedback which ultimately helped us figure out what would work best for us in our new home

Karen. She is super cool girl.

Homeira did an awesome job! Thank you for the great service!

The in store ordering was good, and the delivery drivers were amazing, however the headboard was cracked and we reported it immediately. They said I would hear back in two days, and I still haven’t received anything. They called two days before the delivery to say that two of the kids mattresses wouldn’t be delivered on time. The delivery was scheduled for 10/31, however I was told the mattresses were delayed and would be delivered on 11/1. I get a call on 10/31 after the 1st delivery saying that the mattresses would not be available and delivered until 11/2. I asked a second time as I knew that was a weekend day. On 11/1 I get a text to reschedule the delivery AGAIN due to the item not being available. When going in to choose the delivery date, the 1st available wasn’t until 11/5🤦🏾‍♀️ At this point I am over it. If it doesn’t arrive on 11/5, I will be canceling and ordering elsewhere.

Karen was outstanding. I bought more than I had planned, but it’s worth it. Exceptional service.

Homeira was phenomenal help and got me exactly what I need. When I return to shop for more furniture I'm definitely coming to have her specifically help me out. Warm and such a sweet spirit. Thank you for everything

Homeira was absolutely wonderful with helping us find a a new sofa for our apartment! A+ service will definitely recommend

Homeirá is a great person I love how she treated us.

Miguel was extremely helpful and a delight to speak to. Thank you.

Karen is sweet and very understanding. She takes the time to know what you're looking for and works with your budget! Will be coming back to her 💗

Homeira was awesome! She gave us a lot of information to make a decision about our mattress. She was patient and really helpful. Thank you for everything

Homeira was the only one who assisted us. No other sales person came to assist us. She was extremely helpful and very nice.

We bought some furniture, and Homiera assisted us throughout the process. She was attentive and very helpful during our visit.

Love the service Rose provided. The atmosphere and the treatment top of the line.

I went twise. Homeira did a fantastic job helping me buying sectional sofa and dinnig table. She is patient and helpful.

Came in today to look for outdoor furniture and Karen Catuogno was amazing. She was very helpful and knows how to help with making your place look great. Very friendly and great customer service.

We had wonderful service from Karen and Homie.

Homeira did a wonderful job answering all of our questions for our purchase!

Yesterday I went to Ashley furniture to furnish my new apartment & I had the pleasure to meet Max. Right when I walked in he greeted me & told me about certain sales & clearance items. I wandered around the store for a bit and then he approached me again asking if I could use some help. I explained the items that I was hoping to find for my new living room and he was extremely helpful. Max walked me around the store, making recommendations based on the pictures I showed him. I was surprised at his expertise! He knew exactly where everything was located & had a wealth of knowledge about the inventory. He was extremely patient with me and my particular taste — even moving furniture all around the store to show me how different coffee tables would look in front of different couches. He truly went the extra mile! I ended up taking advantage of the financing option that Ashley offers with no interest for an entire year so I will absolutely be coming back to get more furniture & definitely asking for Max to help me out!

Max was very helpful with my furniture purchase.

Had a great experience with Max finding a wonderful couch!

Karen had great customer service and I will recommend her and be back for more !

Homeira

Homeira was great and very helpful!

Nas and Mike were amazing I highly recommend seeing them for all your furniture needs

Great customer service. Very helpful and informative.

David was wonderful and helped to find anything i can possibly need. I would highly recommend him! Great experience :)

Homeira was very helpful and knowledgeable with all the questions and I was left with no doubts and very happy!

Homeira, was wonderful and very helpful with all the questions we had!

(Translated by Google) Homeira is an excellent salesperson (Original) Homeira is a excellent salesperson

Homeira did a lovely job. we will definitely come back here for any continuing furniture needs.

Homeira has helped me in the past and has always been very friendly and helpful. Today she helped me again and provided excellent sevice!

10/10 would recommend! Mike was great!

Ms. Rose Clarke was amazing. She was very patient and understanding of our needs and selections. She went above and beyond to meet our needs. She answered our calls whenever we needed some clarifications, and even had to come from home on her off day, just to attend to us and created great customer experience. 🙏🏻🥰

Karen was very helpful. Extremely patient and took her time to show me my options. Fast and efficient.

Thank you Homeria for helping us with our purchase of our new couch. You and your manager, Nas, were extremely patient and kind and made sure we were informed and confident in all of our decisions. The extra care to customize our financing options made the process easy and we are super excited for our delivery in just 2 weeks! We know this comfy cozy couch will have a big impact on our growing family. We loved our experience at Ashley and will remember you whenever we need to make future purchases for our home. - Always, Aaron + Anna

David was an absolute pleasure, he made sure we had the best deal possible and that we had all the information necessary to move forward and feel confident with our purchase. We will most certainly be back to shop at Ashley! ᵕ̈

Thank you Karen. Great service

Karen & Nas are both god sent! Thank you ladies for your time and efforts, because of you both my husband and I were able to hand pick furniture for our new home. We appreciate you both🙏🏽

Max was very informative and patient with me. Highly recommend this store

Luis Diaz is amazing and such a wonderful person. The way he spoke to me as if I was family and not just a customer that walked in was amazing. The new manager also came over and introduced herself to me and made me feel welcomed. Would highly recommend everyone at this location

Max at Ashley Furniture in Altamonte was awesome to work with

Miguel was very knowledgeable and helpful. He made the whole purchasing process super easy. Will definitely use them again!

I had one of the most phenomenal experiences shopping at Ashley Home store in Altamonte Springs. I received the most excellent customer service I have experience in a long time. The Representative who helped me was Homeira Kanjouri ! I must say that she is truly exceptional! Excellent services I will recommend her all the time stop by for all of your furniture needs. These are great peeps over there.!!!

Homeira very professional and kind also explained everything I need to I came in the store with no knowledge about mattress and she break it down and help me to understand I will always come back to this store. Thanks Tony

Nancy was beyond excellent. I came in with a vision of what I wanted and she helped it come to life. There was no pressure when I said I needed to think about it. She went above and beyond to make sure I was getting exactly what I needed/wanted. If you’re looking to buy, I highly recommend you seek out Nancy. You won’t regret it.

Karen at Ashely Furniture in Altamonte Springs, Florida was incredibly helpful and friendly. She listened to my style and recommended pieces that matched perfectly. She was thoughtful and intentional. She was very nice to my daughter.

Homeira was awesome with helping us order our daughter’s new mattress. Highly recommend!

Homeria was excellent to work with. Very patient and kind. Not pushy at all. Would definitely return to work with her in the future

Today we bought a beautiful dining table with Anthony Berry’s help! Berry was so exceptional and was able to help us without feeling rushed. My husband and I felt very welcomed from the moment we stepped into the store, til the moment we put the dining set into the car! We were able to buy bubble wrap next door at Home Depot which was extremely useful, as well, for anyone ready to walk out with furniture. We’re stoked to see this beautiful dining set in our new home and to come back and see Berry! Thank you for all of your willingness and kindness, Berry. And thank you Ashley furniture for the incredible quality furniture. -Your loyal customers

Homeira Very knowledgeable very helpful

Homeira very helpful

Came here to furniture shop and was helped by Karen, she was super helpful and very knowledgeable about the process and merchandise on the floor. She made the purchasing very smooth and comfortable and was not pushy like other salespeople. Would definitely recommend coming here and seeing Karen! She’ll help you with whatever you need!

Miguel was professional, engaging and offered a discount if I opened an.ashleys credit card. Great service

Homeira and Karen were extremely helpful and friendly and had a very good conversation with us. Store was very nice with amazing selection and service

We worked with Homeira and she was very helpful in selecting a dining table. She ended up helping us with a new mattress purchase also!

Mike May was very insightful and helpful. Gave my husband and I plenty of choices to consider when he asked what we were looking for and did not make us feel pressured to make a purchase. Came to check up on us to see if we had any questions concerns explained the promotions going on and asked if we had any questions. Please keep in mind that we had visited two other furniture stores I won’t mention their names but it was the customer service that made our decision to go ahead and purchase the mattress and adjustable frame from Ashley. Thank you Mike for your patience and knowledge of customer service. You will be seeing us again soon.

Honeira excellent service

Felt like i was at a car dealership. High pressure sales tactics. Sales rep (who I won’t single out because I’m not like that), appeared strangely desperate to make a sale. I went in knowing what I wanted, so it should have been easy but she just refused to LISTEN. If she hadn’t been so pushy, we would have likely kept shopping for more, but she made us just want to get out of there. At checkout, she tried to add on a warranty that I specifically said I don’t want. Be advised too, all the recent google reviews are no coincidence. She literally said “open up your google account and go to the page”. Then once on the Ashley furniture store, she said “ok press 5 stars and then leave a good review. Make sure to include my name”. Absolutely bizarre behavior from a store. If you earn 5 stars, I’ll give you 5 stars. Unfortunately, you’re getting 2.

Mark is absolutely! He was well knowledge with everything and he went above and beyond to help us.

Great service! Thank you! Got me in and out quickly!

Max Bhola is my #1 trusted advisor at Ashley's in Altamonte Springs Fl Always a pleasure and a great experience with Max whenever I need help picking the perfect furniture for my home

Leslie was really great. Very honest and kind

Homeira AWESOME FANTASTIC KNOWLEDGABLE

I ordered all of my bedrooms sets with Miguel and he was so easy to communicate and very understanding. His recommendation for us was amazing. I can’t wait to come back in the future and recommend him to my family and friends.

Miguel was very helpful with us and his recommendations were amazing. I would love to come back in the future and I will be recommending him to my friends.

Anthony was wonderful. Helped myself and my my husband. We will be back for sure.

Miguel was very helpful with me, my mother and my brother. I am looking forward to come back in the future with more people.

Mark was so good to us that we brought our parents to buy there mattress here too.

Rosa was awesome and Punctual. Great experience! 😉

Mark was fantastic!! Answered all my questions and made my purchase seamless with no pressure to buy.

We’ve been going to Ashley Furniture for a lot of our home purchases. This last time I went and Homeira was extremely knowledgeable and helpful. I walked away with two new chairs and couldn’t be happier! Thank you, Homeira!! You are the best.

David was super helpful and was a pleasure to work with in selecting a bedroom set. The process was easy and was a pleasure.

Wife and I bought our couch here last year . We had good service and purchased the 5yr warranty because we were told specifically from our sales rep that it would cover damage from a pet. Well we were lied too. They do not cover that type of damage. Now my couch has minor damage and I am SOL. I will never purchase from this store again.

Homeira was quick and professional

Karen here took great care of us!

Very friendly and efficient service. They had just the pieces of furniture we needed and the gentleman who worked with us was helpful and kind.

My experience there is not because of the furniture. I won't mention the salesman's name, but he was super irritating!! I couldn't even look at the furniture with my wife without this guy following us and listening to ur conversation! I was ready to leave before I said some things to him . I understand they get paid on commission but COME ON !!

* edit to add* Since Ashley's response below absolutely nothing has been done. We're still waiting for someone to come "fix" a product with defects that anyone can see can't be "fixed". We reached out an emailed as they requested - and nothing. Their response below is only to make it seem to people reading this review rhat they attempted to remedy this, thus comforting future buyers. They've done nothing. Proving full circle - this is a terrible location/company. Save yourself the time and headache. We ordered a couch, loveseat, chair, ottoman, entertainment center, bed frame and dresser - originally supposed to arrive the 6th. We got it the 13th. Three pieces of the 4 piece entertainment center are broken - won't send replacement but will send someone out to "see if they cam fix it" on the 23rd. The worst in store experience and the customer service since has been such a hassle we're thinking of telling them to come pick it all up and give us the mo ey back. There are too many furniture stores around here to waste your time and amazon has the EXACT same furniture for a third the price. Probably faster delivery too. Not worth it to go here, find literally anywhere else.

Dave is the man, hands down, extremely knowledgeable of items n warranty

David B was One of the best salesman I have ever had perfect customer service. If I had ten stars, I would give it to him..thanks David for help me and my family.

David is the best sells person

Karen have an amazing customer service and very detailed on what she does.

Dave was very helpful and pleasant to work with!

Sale rep was professional and excellent

David Bruce was an excellent help working with us on getting our coffee table.

I came in just looking and ended up buying here just because Karen was so helpful in helping me buy my furniture.

Came in just browsing and Karen was able to help me coordinate from photos of rooms and did a great job helping me pick out new furniture.

Thank you Anthony & Nas for all of your help. They were energetic and very helpful and knowledgeable. Pleasure to work with them

Homeira the best!!! She help me

Homeira the best !!! She help me a lot!!

Mark Hayes was amazing and helped us find everything we needed!

Mark Hayes was absolutely fantastic! Made the entire buying process so simple & didn’t make us feel pressured at all! Will definitely be back!

Karen was a tremendous help! Very quick and efficient!

Homie was great help

Mike was very friendly and helpful with us

Outstanding customer service! Excellent experience.

Karen , withAshley in Altamonte Springs, was fantastic in the service she provided to me today in the store! She was on top of everything and helped me secure several items that are great finds! Definitely recommend her as a salesperson to anyone in the area that has furniture needs 🙏🏻

Dave was great - so helpful and funny. Enjoyable furniture shopping experience (never thought I’d actually say that sentence in my life)

Cedric Evans was amazing went over and beyond helping me. Thank you

Anthony was great! So was Naz the general sales manager!

Anthony was a great help on me and my wife making our purchase today ...

Anthony was excellent and very helpful

Mark and Abby were amazing. Both so patient and kind. Abby let our children draw at her desk while we went through paperwork. Mark was completely understanding as we left to get lunch and think about our purchase options and returned. Could not ask for a better experience!

Mark was absolutely amazing and so so patient as we had our two small children. He took time to make sure all of our needs were met. He took time to rearrange the show furniture so we can make sure we could purchase furniture that matched our home.

David was wonderful from the start. He welcomed us without being pushy. He was available when we were ready and answered all our questions from different options we chose and was very patient during the process.

Excellent experience with homeira. Go see her for all your furniture needs.

Homeira

Karen was fantastic! Helped with my warranty product replacement

Homeira Sales Rep was helpful. Im pleased with my purchase.

I really enjoyed working with Lesli. She was very knowledgeable and went above and beyond to help me measure and make sure everything will work for me.

Michael was an amazing sales rep. made me feel as if I was his actual daughter.

Homeira is the best in Ashley, if I come back again I will look for her absolutely. She is patient, friendly and knowledgeable about her job. 10 stars

Homeira gave me a great service and wonderful attitude, I am so happy with my purchase and price and I will come back.

Karen was great. I told her what I was looking for and she took me to several options exactly as requested Walked out purchasing a king bed and nightstand in less than 45 minutes. Highly recommend Karen.

It was a great experience from the moment we walked in, Mark Hayes helped us get a brand new couch and table. We were looking at a whole different couch and we mentioned we had pets so he brought us to this couch that is pet friendly and washable and those are very hard to find. Staff was very friendly and awesome at this location. We definitely will be back for more. Came back and Ren was a big help in our order.

Mark and Ren were amazing!!! We would not have found the perfect pet friendly couch without him bringing us to it! We will now have the peace of mind and be able to live at ease with our fur babies! Thankyou!!

Homeira did great. We were shopping for sofa, Homeira was very helpful, she helped me to find the sofa that i was looking for , what an amazing employee she is . Shout out Homeira. You are great🙏

Recently my wife and I were in the market for a living room set. The second we walked into Ashley Homeira greeted us with a warm welcome. We were in a rush because we had to pick our son up and she was extremely patient with us. When we came back she remembered our names and helped us find the couches we were looking for and more. We will be back soon to get furniture for our son when he out grows his current bed and we can’t wait to see Homeira again.

Homeira, friendly quick service

Great for Karen!

luis was great helps us threw our jurney

Homeira is so helpful. She was so nice best helper she had so many recommendations that were very helpful I would come here again.

Karen and Mike were so professional and kind. They gave me a very good service.

Mike mays was awesome

Mark at Ashley was great and easy to work with. I’ve come back multiple times to him for my needs.

Leslye was an absolute delight to work with! She made our experience feel easy breezy and professional.

Homeira was a homie foreal yo service foreal yo good deals and good service

Luis was great today! He was patient and showed us exactly what we were looking for.

Not only was Ms. Rose patient along my 3 month journey to find the perfect pieces for my home, she came in on her off day (while not feeling the best) to assist with my sofa purchase.🎯 Now, we’re working on the accents!! Thanks, Ms. Rose!!✨

I wish I could tell you why I was even in the store to begin with, however I am married and have learned that such questions are fruitless. What I can tell you however is that we got several things ( that I was told we needed ) at a great price due to a sale of some sort that was happening. We were helped by employees Nas and Berry, at least I believe those were there names...at any rate they delivered a truly awesome experience! Before we left my wife proceeded to exclaim that we would definitely be back to see them so I have no doubt they are all conspiring against my wallet, in cahoots if you will. But I digress 10 out of 10 would definitely recommend visiting this location if you are in the area and in need of furniture...no tacos though. Side note I was originally going to give them only 4 stars due to the blatant lack of tacos but then my wife glared at me menacingly soooo..5 stars

Everyone was super knowledgeable and helpful. They took the time to answer questions and help me find exactly what I was looking for!

Excellent customer service . Very attentive

I’m grateful for Mike he assisted me with getting my bedroom set and answered all of my questions will be coming back.

Miguel was extremely helpful and really seemed like he knew about everything. He answered every question I had perfectly and made me feel extremely welcome in this store. He was very nice and so kind. I will definitely be returning to the store in the future. I appreciate people like him, Thank you.

Miguel was an absolute help. His proficiency and professionalism exceeded my expectation. I would recommend his service to anyone.

Miguel was extremely helpful and knowledgeable with all my expectations and maintained patience answering every concern I had. Much appreciated 🙏🏼 Associates like this is what makes these walk in experiences worth while and continue to shop at this location. Thank you.

We’ve always had a great experience at Ashley furniture, Abby was very helpful and made the experience that much better!

Abby is my hero

My wife and I had such a great experience shopping for furniture at this Ashley’s location. David was so helpful and kind! He helped us pick out a bedroom set that we were very happy with.

David was amazing. He wasn’t overbearing or pushing. He was patient. At one point, we even left to Rooms to Go because we wanted to be sure about the piece of furniture we wanted, and he was kind enough to give us quick directions and told us when we came back to ask for him. We came back to buy our bed here just for him! 10/10 experience.

Miguel was great and very professional! Definitely ask for him

Barry was our amazing sales person. He took the time to explain everything we were looking at in great details. He was extremely professional and allow us the time to make decisions about the purchases we were looking for..Definitely will contact Barry about any additional furniture purchases from Ashley.

Barry was an awesome salesman! As new homebuyers, he was attentive to our needs in finding the perfect furnishings for our forever home.

I had an excellent experience at the store thanks to David! He was incredibly friendly and went above and beyond to help us choose the perfect couch. David patiently answered all our questions and made the entire purchasing process so easy and enjoyable. I highly recommend seeking him out if you're in need of some new furniture!

Nas and David are absolutely amazing!! Great service and always accommodating. We will definitely be coming back to this Ashley’s store in the near future.

(Translated by Google) Great service Homeira! (Original) Excellent service Homeira!

Karen did a great job of helping us. Will come back for your help

Karen was so great in helping my teenager pick out a new bed & mattress.

Thank you Karen for all your help! Can't wait to get everything.

Naz and Mikey didn’t just sell us furniture; they curated an experience. They listened attentively, asked thoughtful questions, and tailored their recommendations to me and my family . Their attention to detail made all the difference. I’m so happy with our purchase!!!!! I LOVED THE SET

Mike was great great place to shop ❤️❤️❤️

Had such an amazing time, we purchased a new living room set. MIKE MAYS was so helpful. Do yourself a favor when you go, ask for Mike!!

I just got an awesome piece of furniture for home and family thanks to Homeira, a true professional!!!

Miguel Gonzalez took great care of us and was awesome to work with!!!

Excellent service with Miguel

Mark and Nas were absolutlly fantastic at walking me through all the furniture options and choices ..it was a great experience working with both to meet my furniture needs …

So happy with Nas she is an awesome manager

Homeira was very helpful.

Homeira was very helpful in our purchase. She allowed my wife and me to look around 1st rather than hover us like some other salesperson at other stores. I’d recommend her location

(Translated by Google) Lesly helped me and is very kind 🫶🏻 (Original) Lesly me ayudó y es muy amable 🫶🏻

Unethical sales tactics. I went to Ashley to buy a dresser and nightstand. I knew exactly what I wanted, so there was no sales work required by thier staff. They charged me a $200 delivery fee and when I questioned it, they told me it could not be changed. I later discovered they have two other less expensive delivery options available that I was not offered. They failed to answer their phone multiple times. When I called the Ashley customer service line, they told me I had to deal with the local store. They were unable to contact the local store as well and offered to email the for me. That was almost two weeks ago and I have not heard from anyone.

I indicated i was just looking and didnt need assistance, that I would come see him if we needed anything. I dont appreciate being followed around by a sales rep for 20 minutes. Literally within 10-15 feet. Creepy.

Friendly and patient staff. Mark and Homeira were very understanding and took their time very ,Simple process

Mrs.Karen Katuogno was professional, kind, and very helpful to us in finding the perfect computer desk and chair for my daughter. Thank you so much! Your help is greatly appreciated 😊

Karen did an amazing job helping us! Even made some great recommendations for accent furniture that would make our choices POP! 🤩

Had a great experience finding a couch and dining set with the help of Karen! She was extremely kind, gave us suggestions based on what we were looking for, and was patient with us while we were handling our toddler! Will definitely be back- and look for her!

Karen did a Great job for me!

Worked with Karen today at Altamonte Springs FL location. She used her magic and wow we are all set with a beautiful matching ( not matching )set ! Karen took my ideas and hubbies and helped us both with a set we can both love. I was able to get my couch and love seat and hubby was able to get his perfect chair! Very happy mama!

Great service.

Michael was extremely welcoming and patient as I walked around and literally sat on every couch and answered all my questions. I never felt pressured or like I was annoying. I will def be asking for him to help me with all my future furniture purchases.

Karen was great and very helpful!

David was awesome. This was my first stop and my last. I walked in told him what I was looking for and my budget…took me to exactly what I was looking for. Whole transaction took about 20min! Saved me money and precious time not having to drive around going from place to place. Delivery will be in just a few days. Perfect experience! Ty David! I’ll be coming back for my future needs.

Homeira was awesome. Very helpful. Thank you for your help. I’m sure I’ll be back!

Homeira was awesome with us today, and I highly recommend her to everyone. If you ever visit this Ashley store, please ask for her and you won't regret it.

We had a great experience at Ashley furniture today!! Homeira was very helpful but not pushy in helping us purchase our new furniture. We are so greatful!!

Homeira was very helpful in finding me a couch for my apartment today. She offered great advice, would come back again! Great experience.

Karen was very helpful and made our experience a breeze!

This were my first time shopping here at Ashley Furniture in Altamonte for my home. I couldnt ask for a better sales associate or sales managers. Luis, Stephanie and Sedric did an excellent job. Luis greeted us as we entered the showroom. I went in with a budget and Luis were a big help. Luis were very knowledgeable and patient with me with all the many questions I had. He stayed at a distance until I needed him and I didnt feel pressured to purchase furniture that wasnt to my liking. Luis allowed us to take our time with choosing the furniture that were right for us. I am so happy with my purchase and can't wait for it to be delivered. Thanks again Luis. Stephanie were very pleasant and helpful as well. Any questions I had she answered with respect even when she had to repeat herself twice to ensure I had a clear understanding. As we were closing she realized two of the items were on back order till late August. Stephanie, Luis, and Sedric worked together to find us one that were actually better than the original items. Thanks Stephanie for your great customer service. Sedric were very helpful and polite. He came in at the end, but he was also patient with us. He didn't show any frustration towards us with what he had to do. Thanks Sedric for taking your time ensuring everything were correct with my order. Excellent customer service all around. Thanks everyone!

Karen was a great sales person! Recommended!!

Karen was very helpful and professional. She provide excellent advice on the grouping and accessories.

Dave was so friendly and helpful with our purchase. He went over our options and made suggestions to help us get the best deal possible! Superstar for sure!

Karen is a fabulous sales person. She walked us through the store until we found what we needed. Would use her again if we needed more furniture.

Mark is amazing! Knows his inventory, friendly, not pushy at all. Highly recommend him!

We have been customers of Ashley Furniture for many years and have been extremely satisfied with every single purchase. Friends and family compliment our home and always inquire of where we purchased our furniture. Ashley offers top of the line excellent quality furniture at amazingly affordable prices. When you are ready to invest in fashionable durable furniture, we highly recommend David Bruce at the Altamonte Store. David is a furniture expert with a huge heart and provides customers a white glove service. Look no further and make Ashley your one stop Furniture shop, you won’t be disappointed!

Ya'll better get to Ashley Furniture in Altamonte Springs and get with that cool guy Luis Ortiz 😎

Karen was super helpful and kind. She worked with us to fit our needs and budget while making sure we got the best deals. I would highly recommend her!

I regret that originally, i rated 3 stars it is 1 After waiting 1 month, they delayed the delivery 2 times with partial delivery and no guarantee when it will be completed They left me with no option than canceling the order

Miss Karen was very helpful and informative on my visit. I was looking to purchase a couch and she helped me out and we placed that order. I came in earlier in the week and a guy initially helped but when i mentioned my budget kind of fell away.

David, if you don't want to do your job or be pleasant because you're not getting the "sale" just stay home. Learn how to be a team player and provide a good experience for your teammates when they are unavailable. Sweating and giving curt responses has earned Ashley one star.

I visited Ashley furniture in Altamonte. Karen was an awesome sales representative great customer service. She explained the time frame the furniture will be delivered. She also was able to help me add more to my order and change the delivery date with out any problems. Karen was patient and very helpful. Thank you again Karen.

Great prices and wonderful customer service. Thank you Karen

Karen was wonderful!!!

Nahid was very helpful and professional. I would definitely recommend anyone to come here and ask for Nahid.

Great shopping experience. Karen was very knowledgeable and helped us pick out the perfect furniture sets. We will definitely be back.

Karen was great - helped us maximize our savings and was efficient with our time, which we appreciated. We were in and out and walked out with more than we even planned. Definitely recommend!

Karen was wonderful!

Karen was very helpful and on our second visit two days later remembered us and was able to satisfy all our furniture needs, we are now looking forward to delivery of our purchases

What can I say? First visit was a month ago, our sales person was Leslie who showed just enough attention without being the pesty sales person and running us away, we returned today and was greeted by one of the managers Naz who was absolutely terrific, she passed us over to a salesman by the name Brian who overcame our objections and delivered an awesome alternative to our initial choice, he also met our delivery date expectation and did an awesome job at up-selling the warranty package. We purchased today..as a V.P. of Sales it was great watching a well trained team work together to deliver an amazing customer experience.

Nas is AMAZING!!! She was super friendly and very knowledgeable. I highly recommend Nas and the Altamonte location to EVERYONE

Awesome service, friendly, helpful staff!

Leslye and Nas was amazing. I will defintely be back. Best furniture experience. Love my product!

Had a pleasant shopping experience.ask for Dave!

Luis Diaz Ortiz was extremely helpful, provided wonderful customer service. He worked with us to find the best solution for price, financing and delivery. Amazing experience.

I have to say my girl KAREN IS ABSOLUTELY AMAZING! If you don’t know what you want or have an idea she is your girl! I had a vision but no faith in finding my furniture pieces but…she worked side by side and within the first 10 minutes I knew what I wanted.. and a little extra. The process was stress free super fast and in no time I went from worried about not finding what I wanted to crazy HAPPY with Karen and the pieces she helped me with. I will definitely come back for future room redos. Come in and ask for Karen she is AMAZING!

Micheal Mays great help very educated on product.

Rose is an excellent person to work with at Ashley’s. She was extraordinarily helpful in our search for a new sectional sofa. She heard our concerns and was able to throughly ask all of our questions. I will be coming back to this store and asking to work with her directly!

Karen was so helpful and kind!

Karen was great

Amazing experience quick and easy Karen was very helpful and I got the furniture I needed.

I am really disappointed disgusted and turned off by furniture stores. It is a shame that you walk in these businesses and folk pick and choose who they want to service and speak to. Any customer every customer you should see 👀 green 💚 meaning a dollar 💵 in your paycheck. Walked in this store never greeted and no one never spoke. Had been in the store about a good 15 to 20 minutes. Finally walked to the back to ask questions from the two ladies that does the paperwork and that is where I got some answers. Also found out the Ashley store I placed an order with changed my order? Now who does that right. Also have tried several times to reach out to my store with No return 🙃 call or answer. Today would have been my partial delivery day and oh yeah I was supposedly to go back almost an hour away to pick up a piece of furniture 🙃 like I paid for delivery 🙃 😅 what a joke

Lesyle helped me get what I wanted when I was having difficulties trying to order online

Karen was great, super helpful and informative about all the products. She didn't waste our time and showed us exactly what we needed.

Karen was really nice with us, we had a great experience. Thank you so much!

Leslie is best! Ask for her!

Rose was nothing but fantastic! She is very personable and lovely. She has helped us select the mattress that fit us. She was really patient with us and all the questions we had for her.

Came with the wife and kids to get some new furniture for our newly purchased house. Nas, the manager, took care of us, was helpful in helping us and giving us options. She had great knowledge and was able to help us get our whole house furnished in just a short amount of time. I would def recommend this store and the staff if you’re looking for new furniture whether it’s just one piece or a whole room or house!

So happy I came to this location! So many options to chose from. The staff was super nice and helpful. The manager Nas, was helpful and super knowledgeable. Got all of rooms furnished for less than I thought. Excited for delivery!!

Great service. Very quick and efficient.

Karen was very knowledgeable and helpful 👏

Had an amazing experience at Ashley’s!!! Luis was helpful and Karen guided me throughout the entire process!! I’m excited about my purchases!!

David Bruce did a great job. Wish there were more of him in the world

Karen was fantastic

Karen is wonderful! She quickly helped us make decisions based on our needs, wants & budget while also tying the entire look together with various accessories. And it all came in under budget!

Rose, was an excellent specialist. She was thorough and knowledgeable about the pieces we needed for our new house.

amazing service

Mike was such an amazing sales person helped us out with whatever question we threw at him. He was very knowledgeable and had an answer for everything

Experience in the store was fine... Once it came to delivery, well... the items that were loaded onto the truck were incorrect and they had to take back the furniture, now the rescheduled delivery is 2 weeks out, due to availability... This is why I put in 3 stars... Had the delivery been on point and no kinks, this would have been a 5 star review. The warehouse needs to take the time and make sure what is being loaded is the correct items, otherwise everyone's time is being wasted.

Karen Catuongo helped my son pick out his first set! Thank you so much! You are amazing!

Karen Catuogno was fantastic! Very helpful, fast and efficient! You have a lifetime customer!

Michael our sales guy and Nas the manager were great with helping us pick out our new couch!! They are both awesome. !

Easy process, decent selection, Leslye was very helpful with meeting my budget helping me find what I was looking for

Rose was amazing!

Leslie was great

So happy with our experience here!! Karen could read us so well. So professional and friendly!!! Thank you Karen!!!

Karen very helpful glad I met her help me so much . Thanks karen

Go to this Ashley store ask for Luis Diaz Ortiz and you will have the most amazing best customer service experience in your life. He made the purchase of our new furniture seamless, very easy going and super helpful and honest. Attentive to my dad who is recovering from surgery. Thank you Luis! Kudos!!!

Max was amazing with his customer service great salesman come see come see him you won't regret it! Also, Stephanie with Acima is a ray of sunshine in the store and so helpful!

Great experience as always Thanks to Stephanie and Nas!!

Not an enjoyable experience when you’re being pressured and pushed into other purchases… makes me feel like I’m there catering to your commission not my furniture need loll…Sneaky…. They know who they are...tsk tsk tsk

After visiting 4 other furniture stores, we found just what we were looking for -- couch and loveseat in a lovely color -- at Ashley Store, with Karen's help. She recognized our criteria, comfort and fit first and then color, and gave us guidance to look around and find it. The earlier visits elsewhere probably honed our search, but Ashley had the color that made the sale.

Thank you for having exceptional service. David went above and beyond to make sure we had everything we needed. Could not be any happier.

Karen was such a great help with our purchase

I had a fantastic experience at Ashley’s in Altamonte Springs. David really took the time to listen and help us find the right bed and dresser for the new house. We even came back another day after measuring the rooms to see him! If you’re in the market for furniture go see David!

Karen was so helpful

Karen was great! She helped us purchase a great mattress and sofa. Would highly recommend her she was very knowledgeable and friendly.

Homeira was beyond helpful with our sofa selection. She gave us space to shop the showroom while also being easily found and had all the answers we needed right away. Highly recommended, this is our second sofa from Ashley.

Homeira was very helpful and professional, I had a great shopping experience in Ashley Furniture in Altamonte because of her !! I will definitely be back.

Homeira gave exceptional service, she’s very knowledgeable about all of the furniture, she answered every question I had, very polite and professional!!!

Karen was awesome! Thank you for all your help.

Karen was super sweet, helpful, and provided an outstanding experience. She was great in helping me explore options and and plans!

Karen helped me out throughout my visit and it was an incredibly positive experience. She was kind, funny, and very helpful in showing me several options for what I was looking for!

Homeira

Karen was Wonderful to work with! I am very happy!

Homeira was very helpful on my purchase! Truly appreciate the help!

Great experience, Karen was very helpful, friendly & professional. Service was prompt. My order was created & delivery scheduled.

Great service! No issues at all. Leslie was great!!

Karen was helpful and efficient. Highly knowledgeable and informative. 🙂

Homeira - Extremely Professional and personable. Both qualities that make up the best customer service individuals. I am grateful and happy she took care of us. I had the bestservice!

Homeira gave us great service, very appreciative of her help. Got exactly what we were looking for and she really knows what she's doing.

Karen was very helpful. She knew the inventory very well. Very good experience

Karen was the absolute best. Had answers for every question. Best experience I’ve had at any furniture store.

Homeira wa very easy to talk to and was very friendly and helpful

To say that Karen was amazing would be an understatement! The customer service she provided can not be matched. Will definitely be back. Thank you Karen.

Karen's customer service was superb - first class service and much appreciated.

Homeira was a great help! She got us exactly what we wanted and got us in and out super quickly!

I just left Ashley Furniture and am very satisfied with Karen’s help and service! Karen was great at helping me pick out all the furniture I needed for the living room, dining room, and especially the bedroom! Her expertise in this industry and her heart of a designer made the furniture buying process super easy and with no added stress. She was not a pushy sales person and I will definitely visit her again for any future purchases. Thank you Karen, we appreciate your help in this home furnishing journey!

Karen helped us picking our furniture - she is the real deal. We went to other furniture stores to shop around but we kept coming back to Ashley and this specific location because of Karen, her help, her patience, her professionalism and her positive attitude besides me changing my mind a lot of times and being indecisive. She wasn’t pushy at all and gave us awesome ideas to style our place and put pieces together. She is the sweetest.

David met us at the door and was super helpful in finding us the perfect bed and mattress!

Karen was super helpful and informative! She made the experience quick and painless- we will certainly come back for future purchases!

The pros: helpful, professional, friendly staff. Good selection of what we were looking for. Rose did her job well and Amy tried her best to help. The cons: items purchased not available for delivery on specified date (wanted an additional 2 weeks) - they didn't notify us, phone system routes you to customer service in another country and they don't have the ability to help, phone at the store goes unanswered

David helped me find the right furniture for my living room. He was personable and answered all my questions without putting pressure on me to make a purchase. When I was ready to order, he was thorough and made sure I had everything I need. I’m very happy with my new furniture!

Homeira was awesome! Top notch service from Ashley Furniture as always.

Homeira Very helpful and proffesional!

Homeira, very energetic, helpful and so sweet!

Homeira , very helpful, very knowledgeable about mattresses we will return to purchase soon..

Karen's service was SUPER. I will certainly return and encourage my family and friends to make purchases at Ashley Furniture and use Karen as their sales agent. Thank you Karen.

Furniture delivery scratched and dirty after two separate attempts. They actually had the nerve to resend the same piece that was refused on the first delivery.

Karen was very personable, awesome and helped my fiancé and I with everything we needed. She sold us on the first couch she showed us, and stood with us everything step of the way. Will be coming back for her help with future purchases!

We worked with Natalia who spent lots of time with us and helped in answering all of our questions. When we came in the next day to purchase, Natalia was off so Karen helped to finalize everything. The transaction was seamless and the customer service was great! Hope the furniture is too!

Thanks Nas and Max like always helpful, respectful and professional!! My house is a cozy place thanks to Ashley … I love this place !

A Goliath furniture store located in central Altamonte Springs, Florida. Anything and ever, you need to redecorate and furnish your house all under One roof. Conveniently located next door to Michael's arts and crafts and Home Depot.

Lealey was such a sweetheart she was very nice and helpful and was not overbearing at all. She was very professional and the manager was just as helpful and sweet. This is the second time I have been here and I’’m definitely going here forward i would so recommend.

Very helpful and knowledgeable. Definitely will be coming back.

Homeira was the sales associate that helped me she was nice and helpful.

I worked with Karen at Ashley‘s and she’s one of the best sales rep that I’ve ever worked with. We had an issue and she fixed it with no problem.

Homeira is amazing!! So warm and welcoming. I always come back to Ashley Furniture, but now I will come back just to visit Homeira.

Homeira and Nas the manager are a DYNAMIC DUO. Very patient and knowledgeable to help me purchase a tempur pedic mattress for the pain I gave in my bacj. I’m very pleased with their service

Cedric Evans and Priya Singh were very helpful. They went above and beyond to help me.

We were waited on by Karen. We were dealt with efficiency, kindness, personable-ness, and quickly. She was very knowledgeable about the products we were interested in. We had a very pleasant experience

My experience were very good, I had a wonderful blessed lady by name Rose !!! Thank you 🙏🏽

Karen was the best seller at Ashley furniture store . Please don’t hesitate to go and ask her . She’s very professional she will make sure you find the help that you need. Well done karen

Homeira was great! So compassionate, understanding and always had time for us and our uncertainties. She made us want to make sure and come back and see her. Always so nice and pleasant! Great personality and salesmanship!

Homeira was great, very helpful and informative!

Really liked the items we bought. Just hate the haggling. Like if you advertise a Memorial Day sale don’t say it ends hours before the we get there; when the night before we were told it was all the next day. Like just be straight with your customers from the beginning. Couch is soft.

Karen was very kind, knowledgeable, and friendly! She helped us pick out the perfect mattress!

Great experience with Michael Mays.

Homeira and Nas helped us tremendously with our purchase. Thanks a lot for your recommendations and guidance. Will rest assured 😅.

Great selection and wonderful sales personnel. They really care about getting the furniture you want.

Homeira she did great service good job nice recomend it 👍🏼 💯

Homeira was very informative, she gave us all of the best options for what we were looking for. She’s an asset to Ashley Furniture Store.

Homeira did a great job! Great service and straight forward. I do recommend her help!

I would like to thank Karen for all her assistance in helping me choose the right furniture for my new place. Karen was very friendly and courteous. She made my experience there very welcome and I will definitely go back and recommend to my friends and family.

Furniture is good but poor customer service. The first time we went in and the salesperson was no help at all in aiding us in finding what we wanted. Just kept saying all of their couches are comfortable. We asked if they had a couch in a different color and was told no. Luckily we were talking to the floor manager and brought up the couch and she told us it was available in a different color. On day two we went in to get measurements and instead of using the tape measure on their hip, they tried to give us the measurements from online and they were wrong. On day three I was rushed through the purchasing process because they were busy, they made numerous mistakes on the shipping address and then failed to mention the total i was paying or the $200 shipping fee until they handed me the receipt with the total. Update: Emailed the provided email 3 days ago but no response yet. Will update. Do have screenshots of other customer's reviews who also had the delivery fee conveniently go unmentioned

Homeira was delightful, helpful, and knowledgeable with the products and the purchasing process! I highly recommend her for your furniture needs!

My salesperson Karen was a joy to work with and the selection was better than I expected.

Homeira was amazing !! She helped us buy the perfect couch for our media room , if you are looking for furniture ask for her! She is very knowledgeable and helpful!

Just bought a mattress at this location and had a great experience. Karen was great she helped me and she was very pleasant to work with. Got approved quickly and easily for financing and they worked with me to get delivery done in a timely fashion. Overall great experience.

Homeira is my sales asst. Very knowledgeable and courtesy. Patient with all my questions. Will be back

Homeira was amazing. She took the time to engage with us, give advise, ask not just what we were looking for but why, what we needed it for, she was not just selling but taking care of her customers.

Homeira was the best sales person of the store, she cares about what you are looking for and helps you finding the best option. Look for her if you are in the store and you will find anything at the best price! Thank you, Homeira, you are the best!

We recently went to Altamonte Springs location and what we thought was a nice experience at the store resulted in a nightmare days later. Salesperson "Dave" presented himself as a nice man, so we did not feel threatened, rushed or that we should be on guard for tricky sales. We were so wrong!!! We repeatedly asked if the delivery fees we were paying included assembly and Dave every time, looking straight to our faces, said yes, 100%. So we trusted him and did not pay too much attention at the time of signing the documents. The furniture was delivered, and the assembly was not included. Our fault 100%. We also bought a wall clock, and he never told us that the green piece of document we were signing was because we were buying it "as is". He never told us the clock was the one in the show room, full of dust and some scratches. The clock did not work after putting the battery in at home. We thought we were just signing the receipt. Again, this was our fault for trusting a "nice" man that will never lie to 2 women in their faces. We were moving to a different city the next day, so taking the clock back was more trouble for us. I am giving 2 stars and not 1 because the furniture was delivered in good condition and on time, but shame on Dave. Karma always circles back, and this case will not be an exception.

Karen, the salesperson, was tremendously helpful with our purchase and made it so much easier to make furniture decisions that were stressing us out. Highly recommend her!

Karen was polite friendly and extremely helpful I’m very thankful for her

My wife and I had a very pleasant shopping experience. Karen our saleswoman was extremely helpful and very knowledgeable. We walked away feeling really good about our purchase. If you're in the market for home furnishings, I highly recommend going to Ashley and seeing Karen.

Great experience! Karen was honest, helpful, knowledgeable and not pushy at all. Would definitely recommend her to my family & friends

We had a very poor experience with “trusted advisor” Luis Diaz Ortiz at this Ashley. After greeting us at the door, he started off by making rude comments about why we parked far away (to not get door dinged and to stay in the shade). We informed him we were just looking around, and he acknowledged this and assured us he would not follow us around- but then proceeded to essentially stalk us through the store, asking us if we needed help multiple times. Once we settled on an item, he did a very poor job of guiding us through a needlessly complicated sales process. When taking down our information, we specifically asked him NOT to sign us up for email or print marketing, which he assured us he would not (we’ve been getting incessant print mail and emails from Ashley since our visit). He then made a complete mess of the continued sales process, turning what should have taken 5 minutes into over half an hour. He ran our credit card wrong, told us it was declined (untrue) and then proceeded to make snarky and disparaging remarks about the card and the fact that we were purchasing a piece of clearance furniture. We did eventually successfully purchase the item, and upon returning to pick it up, were greeted again by Luis making offhand comments about purchasing clearance furniture. To close things out, he took a FaceTime call on speaker phone from a relative during the pickup process. We found this entire experience to be farcical and extremely off-putting. To call Luis a “trusted advisor” (the title on his business card and name tag) is absurd. If you’re reading this, this is indubitably the worst customer service experience we have ever had, to the point it was comedic. Do yourself a favor and avoid this place and Luis like the plague. To management: we would be more than happy to discuss this experience. Thank you.

Michael Mays was an excellent salesman! We absolutely love Ashley and the selection.Love this bedroom set!

Quite satisfied with the couch I purchased from Karen. She was friendly and informative!

Homeria was very informative and thorough. You can tell she has a passion for her work and is very personable.

Homeira is the best! She is extremely informative and detailed! If you are looking for furniture please stop by and see her!

Mike was great. Helped us from the moment we walked in and he wasn’t pushy at all. Answered all of our questions and make the purchasing process easy and quick!!

Awesome experience at this Ashley furniture store! David welcomed us in and he did an awesome job assisting us. He was helpful, knowledgeable, patient, and professional. Thank you David!

Homeira was so helpful when looking at my mattress for my first apartment! She is the BEST!

Homeira was the sweetest and very helpful! 10/10 recommend!

Karen was awesome 🥰🤗

I'll start off by saying we've been going to Ashley roughly over 15 years and have had good experiences and why we return, This time around we met and were helped by the lovely and helpful Karen, my wife and I felt as if we knew her for years. As an owner of a business customer service is always paramount, but more importantly genuine and trustworthy customer service. If that's what you want from someone who feels that is the core and backbone from a salesperson and Karen is that! We went in to upgrade our living room, and to say she found the groove of what my wife and I were looking for is an understatement, What was great is she LISTENS to what your saying and she makes it a reality, our vision and her know how and back ground in design is a key factor and has such and eye and passion for what she does, Which makes it such a great perspective and tool to have as you speak to someone seeing what you want. I'm adding just 1 photo and if I can I'll come back for more in the future, we have our furniture a bit covered because we are getting the puppies and kitties used to not jumping up and so far so good. We purchased a table/2 chairs and 2 stools for a table in our nook, We purchased a sectional with count it 4 recliners and corner seat, as well as a single recliner, as well as a table behind the couch with 3 stools (has electricity for powering up phones, laptops etc.) and an end table as well as for me the fireplace is what I felt was the missing piece and you can see here the look. We still intend on adding indoor plants as a suggestion from Karen and you can see it's missing something and we hope to fill that soon. Before writing this I wanted to give it a good title and I like "The Reverse Karen" which is everything positive from knowledgeable, Attentive, Caring and most of all GENUINE!! Thank you so much Karen for all your time and help!! 1st Photo is pre-fireplace 2nd is a view of the living room. Will try to add the nook table.

We had a great experience at Ashley Furniture. Our sales rep was, Karen. She was amazing. She was friendly and kind. She asked us questions on what my husband and I’s styles were, and she advised us accordingly. Hands down best sales rep I have ever dealt with. We were in the store for about 3 hours, and we left satisfied!

Karen was wonderful and helped us through the entire process. Extremely professional!

Karen was wonderful to work with

Karen went above and beyond to satisfy all my furniture needs.

Stopped by Ashley’s in altamonte and was helped by Karen. She was absolutely fantastic and very helpful. Ended up buying a couch and will be back for more.

My experience at Ashley's was amazing, Stephanie and Lesly were wonderful, patient and help us get the perfect furniture for our new dream home.

Our salesperson Rose was amazing! She was helpful every step of the way. We love our new chairs!

Karen was amazing and very knowledgeable in her craft. She helped alleviate the stress of finding and purchasing my furniture.

Luis was such a pleasure to work with. He made the process so easy. Thank you!

Homeira good customer service

Karen was amazing!!!! She helped us with everything and had amazing ideas and suggestions. We had been all over town and very discouraged and she made our 1st time at Ashley worth the trip. We ended up finding everything we needed!

Homeria was extremely helpful. Very knowledgeable

Amazing Experience With Homeira!! She was so helpful and kind in helping us find our living room furniture at an amazing price. I highly recommend and when you come in, ask for Homeira! She’s amazing!!!

Karen is the sweetest person ever 🫶 helped me get my new bed :-) !!!

Karen is the best!

Homeira is the best, she did a wonderful job with meeting my needs for the outdoor furniture needed for my party this weekend (3 days).

Karen was very professional and very helpful.

Definitely our go to for furniture from now on. Karen was fantastic and helped us get the perfect package together for our new home.

Words cannot express how thankful my husband & I are for Karen!! We just had a baby & having her help us find furniture for our new home was incredibly appreciated. She never rushed us, never was rude, nothing of the sort! We are so happy we met her & did business w/ her! Thank you Karen!

Karen was wonderful here @ Ashley’s in Altamonte springs

Karen was very hospitable and completely professional Her smile made a difference in our entire experience

Karen, she's a very great sales person. Just ask for Karen when you come to Ashley furniture.

Karen was amazing help me find my bedroom set

Karen was amazing

Homeira was fantastic and attentive to our wants. Thank you!!

Very good service from Homeira and everything was very easy

Dave was great & so helpful! Highly recommend working with him

We went to several furniture stores today. David was the absolute best salesperson we dealt with and helped us find both a recliner and nightstand with quick delivery. Have bought from Ashley’s before and will do so again.

Karen knows her business!

Came in to purchase a rocking recliner. Karen was great, excellent customer service and very kind!

Walked multiple laps through the showroom and not a single person asked if we needed any help, had any questions, etc. It wasn't because they were busy with customers, they were busy just hanging out in the middle of the store. I understand not wanting to hassle people but at least acknowledge your potential customers. I'll take my business where it's wanted.

homeria is the best best best

Homeira was very professional and helpfull.

Stopped by the Altamonte Springs store very disappointed and annoyed after a recent purchase and Samoya was able to find a solution to the issue in the most calm and professional manner. Great service!

Thank you Homeira for your help with getting our new sectional for our home. You were knowledgeable and patient.

Karen was awesome. Very polite and helpful.

Best customer service 👌 thank you so much Adam !! Satisfied with my sectional and your outsiding help!!

Homeira was a pleasure to work with. She was knowledgeable about the products and took the time to answer all the questions we had.

Karen Catuogno helped us select the perfect dining room set. She was really great about listening to our needs. She even recommended switching out the chairs from another set. We found Karen to be very easy to work with and will certainly recommend her to others!

Karen, was very welcoming from the moment we walked in, and very knowledgeable. Thank you!

Karen was awesome. Very Knowledgeable and friendly. We highly recommend.

While browsing furniture with a friend, an older female Middle Eastern associate approached me. She commented on my resemblance to Michelle Obama, which, while a compliment to Mrs. Obama, wasn't accurate. However, the comment made me feel racially profiled, especially considering my friend wasn't addressed in the same way. To ensure a welcoming environment for all customers, diversity and inclusion training for staff would be beneficial.

We had a great experience at Ashley, we shopped around a few places for a new sofa and ended up coming back to Ashley, best service by far. Thanks Adam for your help!

Amazing experience here! Ms. Karen is the best designer and such an amazing sales person. 10/10, would recommend.

Homeira was so helpful with making a decision on a couch and new mattress. Was not pushy answered all our questions would recommend her if you’re shopping for furniture … go to Ashley’s and ask for Homie!

Rose helped me and she was so great with answering all of my needs. I would highly recommend this location and rose for all of her help!

Karen Catuogno is an excellent sales person! Well informed-welcoming, genuine. Loved working with her. Made many more purchases than expected!

Karen helped us pick out furniture for 3 rooms in our new house. We felt like she took her time and didn’t pressure us at all. Can’t wait to have our new stuff delivered!

I stopped by looking for a dresser for my son and Karen was amazing. Helped me decide the best value item. Would come back.