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Ashley Store | Altamonte Springs, FL 32714
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Altamonte Springs, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
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Customer Service
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What our customers say
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Karen was great and very helpful!
David was awesome. This was my first stop and my last. I walked in told him what I was looking for and my budget…took me to exactly what I was looking for. Whole transaction took about 20min! Saved me money and precious time not having to drive around going from place to place. Delivery will be in just a few days. Perfect experience! Ty David! I’ll be coming back for my future needs.
Homeira was awesome. Very helpful. Thank you for your help. I’m sure I’ll be back!
Homeira was awesome with us today, and I highly recommend her to everyone. If you ever visit this Ashley store, please ask for her and you won't regret it.
We had a great experience at Ashley furniture today!! Homeira was very helpful but not pushy in helping us purchase our new furniture. We are so greatful!!
Homeira was very helpful in finding me a couch for my apartment today. She offered great advice, would come back again! Great experience.
Karen was very helpful and made our experience a breeze!
This were my first time shopping here at Ashley Furniture in Altamonte for my home. I couldnt ask for a better sales associate or sales managers. Luis, Stephanie and Sedric did an excellent job. Luis greeted us as we entered the showroom. I went in with a budget and Luis were a big help. Luis were very knowledgeable and patient with me with all the many questions I had. He stayed at a distance until I needed him and I didnt feel pressured to purchase furniture that wasnt to my liking. Luis allowed us to take our time with choosing the furniture that were right for us. I am so happy with my purchase and can't wait for it to be delivered. Thanks again Luis. Stephanie were very pleasant and helpful as well. Any questions I had she answered with respect even when she had to repeat herself twice to ensure I had a clear understanding. As we were closing she realized two of the items were on back order till late August. Stephanie, Luis, and Sedric worked together to find us one that were actually better than the original items. Thanks Stephanie for your great customer service. Sedric were very helpful and polite. He came in at the end, but he was also patient with us. He didn't show any frustration towards us with what he had to do. Thanks Sedric for taking your time ensuring everything were correct with my order. Excellent customer service all around. Thanks everyone!
Karen was a great sales person! Recommended!!
Karen was very helpful and professional. She provide excellent advice on the grouping and accessories.
Dave was so friendly and helpful with our purchase. He went over our options and made suggestions to help us get the best deal possible! Superstar for sure!
Karen is a fabulous sales person. She walked us through the store until we found what we needed. Would use her again if we needed more furniture.
Mark is amazing! Knows his inventory, friendly, not pushy at all. Highly recommend him!
We have been customers of Ashley Furniture for many years and have been extremely satisfied with every single purchase. Friends and family compliment our home and always inquire of where we purchased our furniture. Ashley offers top of the line excellent quality furniture at amazingly affordable prices. When you are ready to invest in fashionable durable furniture, we highly recommend David Bruce at the Altamonte Store. David is a furniture expert with a huge heart and provides customers a white glove service. Look no further and make Ashley your one stop Furniture shop, you won’t be disappointed!
Ya'll better get to Ashley Furniture in Altamonte Springs and get with that cool guy Luis Ortiz 😎
Karen
Karen was super helpful and kind. She worked with us to fit our needs and budget while making sure we got the best deals. I would highly recommend her!
I regret that originally, i rated 3 stars it is 1 After waiting 1 month, they delayed the delivery 2 times with partial delivery and no guarantee when it will be completed They left me with no option than canceling the order
Miss Karen was very helpful and informative on my visit. I was looking to purchase a couch and she helped me out and we placed that order. I came in earlier in the week and a guy initially helped but when i mentioned my budget kind of fell away.
David, if you don't want to do your job or be pleasant because you're not getting the "sale" just stay home. Learn how to be a team player and provide a good experience for your teammates when they are unavailable. Sweating and giving curt responses has earned Ashley one star.
I visited Ashley furniture in Altamonte. Karen was an awesome sales representative great customer service. She explained the time frame the furniture will be delivered. She also was able to help me add more to my order and change the delivery date with out any problems. Karen was patient and very helpful. Thank you again Karen.
Great prices and wonderful customer service. Thank you Karen
Karen was wonderful!!!
Nahid was very helpful and professional. I would definitely recommend anyone to come here and ask for Nahid.
Great shopping experience. Karen was very knowledgeable and helped us pick out the perfect furniture sets. We will definitely be back.
Karen was great - helped us maximize our savings and was efficient with our time, which we appreciated. We were in and out and walked out with more than we even planned. Definitely recommend!
Rose was absolutely amazing! Made the purchase process seamless and pleasant. We’ll be back and will be requesting Rose for assistance! Update: Had to return the original couches due to sizing issues and Rose was more than helpful! Very sweet throughout the process and patient. Highly recommend working with her.
Karen was wonderful!
Karen was very helpful and on our second visit two days later remembered us and was able to satisfy all our furniture needs, we are now looking forward to delivery of our purchases
What can I say? First visit was a month ago, our sales person was Leslie who showed just enough attention without being the pesty sales person and running us away, we returned today and was greeted by one of the managers Naz who was absolutely terrific, she passed us over to a salesman by the name Brian who overcame our objections and delivered an awesome alternative to our initial choice, he also met our delivery date expectation and did an awesome job at up-selling the warranty package. We purchased today..as a V.P. of Sales it was great watching a well trained team work together to deliver an amazing customer experience.
Nas is AMAZING!!! She was super friendly and very knowledgeable. I highly recommend Nas and the Altamonte location to EVERYONE
Awesome service, friendly, helpful staff!
Leslye and Nas was amazing. I will defintely be back. Best furniture experience. Love my product!
Had a pleasant shopping experience.ask for Dave!
Luis Diaz Ortiz was extremely helpful, provided wonderful customer service. He worked with us to find the best solution for price, financing and delivery. Amazing experience.
I have to say my girl KAREN IS ABSOLUTELY AMAZING! If you don’t know what you want or have an idea she is your girl! I had a vision but no faith in finding my furniture pieces but…she worked side by side and within the first 10 minutes I knew what I wanted.. and a little extra. The process was stress free super fast and in no time I went from worried about not finding what I wanted to crazy HAPPY with Karen and the pieces she helped me with. I will definitely come back for future room redos. Come in and ask for Karen she is AMAZING!
Micheal Mays great help very educated on product.
Rose is an excellent person to work with at Ashley’s. She was extraordinarily helpful in our search for a new sectional sofa. She heard our concerns and was able to throughly ask all of our questions. I will be coming back to this store and asking to work with her directly!
Karen was so helpful and kind!
Karen was great
Amazing experience quick and easy Karen was very helpful and I got the furniture I needed.
I am really disappointed disgusted and turned off by furniture stores. It is a shame that you walk in these businesses and folk pick and choose who they want to service and speak to. Any customer every customer you should see 👀 green 💚 meaning a dollar 💵 in your paycheck. Walked in this store never greeted and no one never spoke. Had been in the store about a good 15 to 20 minutes. Finally walked to the back to ask questions from the two ladies that does the paperwork and that is where I got some answers. Also found out the Ashley store I placed an order with changed my order? Now who does that right. Also have tried several times to reach out to my store with No return 🙃 call or answer. Today would have been my partial delivery day and oh yeah I was supposedly to go back almost an hour away to pick up a piece of furniture 🙃 like I paid for delivery 🙃 😅 what a joke
Lesyle helped me get what I wanted when I was having difficulties trying to order online
Karen was great, super helpful and informative about all the products. She didn't waste our time and showed us exactly what we needed.
Karen was really nice with us, we had a great experience. Thank you so much!
Leslie is best! Ask for her!
Rose was nothing but fantastic! She is very personable and lovely. She has helped us select the mattress that fit us. She was really patient with us and all the questions we had for her.
Came with the wife and kids to get some new furniture for our newly purchased house. Nas, the manager, took care of us, was helpful in helping us and giving us options. She had great knowledge and was able to help us get our whole house furnished in just a short amount of time. I would def recommend this store and the staff if you’re looking for new furniture whether it’s just one piece or a whole room or house!
So happy I came to this location! So many options to chose from. The staff was super nice and helpful. The manager Nas, was helpful and super knowledgeable. Got all of rooms furnished for less than I thought. Excited for delivery!!
Great service. Very quick and efficient.
Karen was very knowledgeable and helpful 👏
Had an amazing experience at Ashley’s!!! Luis was helpful and Karen guided me throughout the entire process!! I’m excited about my purchases!!
David Bruce did a great job. Wish there were more of him in the world
Karen was fantastic
Karen is wonderful! She quickly helped us make decisions based on our needs, wants & budget while also tying the entire look together with various accessories. And it all came in under budget!
Rose, was an excellent specialist. She was thorough and knowledgeable about the pieces we needed for our new house.
amazing service
Mike was such an amazing sales person helped us out with whatever question we threw at him. He was very knowledgeable and had an answer for everything
Experience in the store was fine... Once it came to delivery, well... the items that were loaded onto the truck were incorrect and they had to take back the furniture, now the rescheduled delivery is 2 weeks out, due to availability... This is why I put in 3 stars... Had the delivery been on point and no kinks, this would have been a 5 star review. The warehouse needs to take the time and make sure what is being loaded is the correct items, otherwise everyone's time is being wasted.
Karen Catuongo helped my son pick out his first set! Thank you so much! You are amazing!
Karen Catuogno was fantastic! Very helpful, fast and efficient! You have a lifetime customer!
Michael our sales guy and Nas the manager were great with helping us pick out our new couch!! They are both awesome. !
Easy process, decent selection, Leslye was very helpful with meeting my budget helping me find what I was looking for
Rose was amazing!
Leslie was great
So happy with our experience here!! Karen could read us so well. So professional and friendly!!! Thank you Karen!!!
Karen very helpful glad I met her help me so much . Thanks karen
Go to this Ashley store ask for Luis Diaz Ortiz and you will have the most amazing best customer service experience in your life. He made the purchase of our new furniture seamless, very easy going and super helpful and honest. Attentive to my dad who is recovering from surgery. Thank you Luis! Kudos!!!
Max was amazing with his customer service great salesman come see come see him you won't regret it! Also, Stephanie with Acima is a ray of sunshine in the store and so helpful!
Great experience as always Thanks to Stephanie and Nas!!
Not an enjoyable experience when you’re being pressured and pushed into other purchases… makes me feel like I’m there catering to your commission not my furniture need loll…Sneaky…. They know who they are...tsk tsk tsk
After visiting 4 other furniture stores, we found just what we were looking for -- couch and loveseat in a lovely color -- at Ashley Store, with Karen's help. She recognized our criteria, comfort and fit first and then color, and gave us guidance to look around and find it. The earlier visits elsewhere probably honed our search, but Ashley had the color that made the sale.
Thank you for having exceptional service. David went above and beyond to make sure we had everything we needed. Could not be any happier.
Karen was such a great help with our purchase
I had a fantastic experience at Ashley’s in Altamonte Springs. David really took the time to listen and help us find the right bed and dresser for the new house. We even came back another day after measuring the rooms to see him! If you’re in the market for furniture go see David!
Karen was so helpful
Karen was great! She helped us purchase a great mattress and sofa. Would highly recommend her she was very knowledgeable and friendly.
Homeira was beyond helpful with our sofa selection. She gave us space to shop the showroom while also being easily found and had all the answers we needed right away. Highly recommended, this is our second sofa from Ashley.
Homeira was very helpful and professional, I had a great shopping experience in Ashley Furniture in Altamonte because of her !! I will definitely be back.
Homeira gave exceptional service, she’s very knowledgeable about all of the furniture, she answered every question I had, very polite and professional!!!
Karen was awesome! Thank you for all your help.
Karen was super sweet, helpful, and provided an outstanding experience. She was great in helping me explore options and and plans!
Karen helped me out throughout my visit and it was an incredibly positive experience. She was kind, funny, and very helpful in showing me several options for what I was looking for!
Homeira
Karen was Wonderful to work with! I am very happy!
Homeira was very helpful on my purchase! Truly appreciate the help!
Great experience, Karen was very helpful, friendly & professional. Service was prompt. My order was created & delivery scheduled.
Great service! No issues at all. Leslie was great!!
Karen was helpful and efficient. Highly knowledgeable and informative. 🙂
Homeira - Extremely Professional and personable. Both qualities that make up the best customer service individuals. I am grateful and happy she took care of us. I had the bestservice!
Homeira gave us great service, very appreciative of her help. Got exactly what we were looking for and she really knows what she's doing.
Karen was very helpful. She knew the inventory very well. Very good experience
Karen was the absolute best. Had answers for every question. Best experience I’ve had at any furniture store.
Homeira wa very easy to talk to and was very friendly and helpful
To say that Karen was amazing would be an understatement! The customer service she provided can not be matched. Will definitely be back. Thank you Karen.
Karen's customer service was superb - first class service and much appreciated.
Homeira was a great help! She got us exactly what we wanted and got us in and out super quickly!
I just left Ashley Furniture and am very satisfied with Karen’s help and service! Karen was great at helping me pick out all the furniture I needed for the living room, dining room, and especially the bedroom! Her expertise in this industry and her heart of a designer made the furniture buying process super easy and with no added stress. She was not a pushy sales person and I will definitely visit her again for any future purchases. Thank you Karen, we appreciate your help in this home furnishing journey!
Karen helped us picking our furniture - she is the real deal. We went to other furniture stores to shop around but we kept coming back to Ashley and this specific location because of Karen, her help, her patience, her professionalism and her positive attitude besides me changing my mind a lot of times and being indecisive. She wasn’t pushy at all and gave us awesome ideas to style our place and put pieces together. She is the sweetest.
David met us at the door and was super helpful in finding us the perfect bed and mattress!
Karen was super helpful and informative! She made the experience quick and painless- we will certainly come back for future purchases!
The pros: helpful, professional, friendly staff. Good selection of what we were looking for. Rose did her job well and Amy tried her best to help. The cons: items purchased not available for delivery on specified date (wanted an additional 2 weeks) - they didn't notify us, phone system routes you to customer service in another country and they don't have the ability to help, phone at the store goes unanswered
David helped me find the right furniture for my living room. He was personable and answered all my questions without putting pressure on me to make a purchase. When I was ready to order, he was thorough and made sure I had everything I need. I’m very happy with my new furniture!
Homeira was awesome! Top notch service from Ashley Furniture as always.
Homeira Very helpful and proffesional!
Homeira, very energetic, helpful and so sweet!
Homeira , very helpful, very knowledgeable about mattresses we will return to purchase soon..
Karen's service was SUPER. I will certainly return and encourage my family and friends to make purchases at Ashley Furniture and use Karen as their sales agent. Thank you Karen.
Furniture delivery scratched and dirty after two separate attempts. They actually had the nerve to resend the same piece that was refused on the first delivery.
Karen was very personable, awesome and helped my fiancé and I with everything we needed. She sold us on the first couch she showed us, and stood with us everything step of the way. Will be coming back for her help with future purchases!
We worked with Natalia who spent lots of time with us and helped in answering all of our questions. When we came in the next day to purchase, Natalia was off so Karen helped to finalize everything. The transaction was seamless and the customer service was great! Hope the furniture is too!
Thanks Nas and Max like always helpful, respectful and professional!! My house is a cozy place thanks to Ashley … I love this place !
A Goliath furniture store located in central Altamonte Springs, Florida. Anything and ever, you need to redecorate and furnish your house all under One roof. Conveniently located next door to Michael's arts and crafts and Home Depot.
Lealey was such a sweetheart she was very nice and helpful and was not overbearing at all. She was very professional and the manager was just as helpful and sweet. This is the second time I have been here and I’’m definitely going here forward i would so recommend.
Very helpful and knowledgeable. Definitely will be coming back.
Homeira was the sales associate that helped me she was nice and helpful.
I worked with Karen at Ashley‘s and she’s one of the best sales rep that I’ve ever worked with. We had an issue and she fixed it with no problem.
Homeira is amazing!! So warm and welcoming. I always come back to Ashley Furniture, but now I will come back just to visit Homeira.
Homeira and Nas the manager are a DYNAMIC DUO. Very patient and knowledgeable to help me purchase a tempur pedic mattress for the pain I gave in my bacj. I’m very pleased with their service
Cedric Evans and Priya Singh were very helpful. They went above and beyond to help me.
We were waited on by Karen. We were dealt with efficiency, kindness, personable-ness, and quickly. She was very knowledgeable about the products we were interested in. We had a very pleasant experience
My experience were very good, I had a wonderful blessed lady by name Rose !!! Thank you 🙏🏽
Karen was the best seller at Ashley furniture store . Please don’t hesitate to go and ask her . She’s very professional she will make sure you find the help that you need. Well done karen
Homeira was great! So compassionate, understanding and always had time for us and our uncertainties. She made us want to make sure and come back and see her. Always so nice and pleasant! Great personality and salesmanship!
Homeira was great, very helpful and informative!
Really liked the items we bought. Just hate the haggling. Like if you advertise a Memorial Day sale don’t say it ends hours before the we get there; when the night before we were told it was all the next day. Like just be straight with your customers from the beginning. Couch is soft.
Karen was very kind, knowledgeable, and friendly! She helped us pick out the perfect mattress!
Great experience with Michael Mays.
Homeira and Nas helped us tremendously with our purchase. Thanks a lot for your recommendations and guidance. Will rest assured 😅.
Great selection and wonderful sales personnel. They really care about getting the furniture you want.
Homeira she did great service the best
Homeira was very informative, she gave us all of the best options for what we were looking for. She’s an asset to Ashley Furniture Store.
Homeira did a great job! Great service and straight forward. I do recommend her help!
I would like to thank Karen for all her assistance in helping me choose the right furniture for my new place. Karen was very friendly and courteous. She made my experience there very welcome and I will definitely go back and recommend to my friends and family.
Furniture is good but poor customer service. The first time we went in and the salesperson was no help at all in aiding us in finding what we wanted. Just kept saying all of their couches are comfortable. We asked if they had a couch in a different color and was told no. Luckily we were talking to the floor manager and brought up the couch and she told us it was available in a different color. On day two we went in to get measurements and instead of using the tape measure on their hip, they tried to give us the measurements from online and they were wrong. On day three I was rushed through the purchasing process because they were busy, they made numerous mistakes on the shipping address and then failed to mention the total i was paying or the $200 shipping fee until they handed me the receipt with the total. Update: Emailed the provided email 3 days ago but no response yet. Will update. Do have screenshots of other customer's reviews who also had the delivery fee conveniently go unmentioned
Homeira was delightful, helpful, and knowledgeable with the products and the purchasing process! I highly recommend her for your furniture needs!
My salesperson Karen was a joy to work with and the selection was better than I expected.
Homeira was amazing !! She helped us buy the perfect couch for our media room , if you are looking for furniture ask for her! She is very knowledgeable and helpful!
Just bought a mattress at this location and had a great experience. Karen was great she helped me and she was very pleasant to work with. Got approved quickly and easily for financing and they worked with me to get delivery done in a timely fashion. Overall great experience.
Homeira is my sales asst. Very knowledgeable and courtesy. Patient with all my questions. Will be back
Homeira was amazing. She took the time to engage with us, give advise, ask not just what we were looking for but why, what we needed it for, she was not just selling but taking care of her customers.
Homeira was the best sales person of the store, she cares about what you are looking for and helps you finding the best option. Look for her if you are in the store and you will find anything at the best price! Thank you, Homeira, you are the best!
We recently went to Altamonte Springs location and what we thought was a nice experience at the store resulted in a nightmare days later. Salesperson "Dave" presented himself as a nice man, so we did not feel threatened, rushed or that we should be on guard for tricky sales. We were so wrong!!! We repeatedly asked if the delivery fees we were paying included assembly and Dave every time, looking straight to our faces, said yes, 100%. So we trusted him and did not pay too much attention at the time of signing the documents. The furniture was delivered, and the assembly was not included. Our fault 100%. We also bought a wall clock, and he never told us that the green piece of document we were signing was because we were buying it "as is". He never told us the clock was the one in the show room, full of dust and some scratches. The clock did not work after putting the battery in at home. We thought we were just signing the receipt. Again, this was our fault for trusting a "nice" man that will never lie to 2 women in their faces. We were moving to a different city the next day, so taking the clock back was more trouble for us. I am giving 2 stars and not 1 because the furniture was delivered in good condition and on time, but shame on Dave. Karma always circles back, and this case will not be an exception.
Karen, the salesperson, was tremendously helpful with our purchase and made it so much easier to make furniture decisions that were stressing us out. Highly recommend her!
Karen was polite friendly and extremely helpful I’m very thankful for her
My wife and I had a very pleasant shopping experience. Karen our saleswoman was extremely helpful and very knowledgeable. We walked away feeling really good about our purchase. If you're in the market for home furnishings, I highly recommend going to Ashley and seeing Karen.
Great experience! Karen was honest, helpful, knowledgeable and not pushy at all. Would definitely recommend her to my family & friends
We had a very poor experience with “trusted advisor” Luis Diaz Ortiz at this Ashley. After greeting us at the door, he started off by making rude comments about why we parked far away (to not get door dinged and to stay in the shade). We informed him we were just looking around, and he acknowledged this and assured us he would not follow us around- but then proceeded to essentially stalk us through the store, asking us if we needed help multiple times. Once we settled on an item, he did a very poor job of guiding us through a needlessly complicated sales process. When taking down our information, we specifically asked him NOT to sign us up for email or print marketing, which he assured us he would not (we’ve been getting incessant print mail and emails from Ashley since our visit). He then made a complete mess of the continued sales process, turning what should have taken 5 minutes into over half an hour. He ran our credit card wrong, told us it was declined (untrue) and then proceeded to make snarky and disparaging remarks about the card and the fact that we were purchasing a piece of clearance furniture. We did eventually successfully purchase the item, and upon returning to pick it up, were greeted again by Luis making offhand comments about purchasing clearance furniture. To close things out, he took a FaceTime call on speaker phone from a relative during the pickup process. We found this entire experience to be farcical and extremely off-putting. To call Luis a “trusted advisor” (the title on his business card and name tag) is absurd. If you’re reading this, this is indubitably the worst customer service experience we have ever had, to the point it was comedic. Do yourself a favor and avoid this place and Luis like the plague. To management: we would be more than happy to discuss this experience. Thank you.
Michael Mays was an excellent salesman! We absolutely love Ashley and the selection.Love this bedroom set!
Quite satisfied with the couch I purchased from Karen. She was friendly and informative!
Homeria was very informative and thorough. You can tell she has a passion for her work and is very personable.
Homeira is the best! She is extremely informative and detailed! If you are looking for furniture please stop by and see her!
Mike was great. Helped us from the moment we walked in and he wasn’t pushy at all. Answered all of our questions and make the purchasing process easy and quick!!
Awesome experience at this Ashley furniture store! David welcomed us in and he did an awesome job assisting us. He was helpful, knowledgeable, patient, and professional. Thank you David!
Homeira was so helpful when looking at my mattress for my first apartment! She is the BEST!
Homeira was the sweetest and very helpful! 10/10 recommend!
Karen was awesome 🥰🤗
I'll start off by saying we've been going to Ashley roughly over 15 years and have had good experiences and why we return, This time around we met and were helped by the lovely and helpful Karen, my wife and I felt as if we knew her for years. As an owner of a business customer service is always paramount, but more importantly genuine and trustworthy customer service. If that's what you want from someone who feels that is the core and backbone from a salesperson and Karen is that! We went in to upgrade our living room, and to say she found the groove of what my wife and I were looking for is an understatement, What was great is she LISTENS to what your saying and she makes it a reality, our vision and her know how and back ground in design is a key factor and has such and eye and passion for what she does, Which makes it such a great perspective and tool to have as you speak to someone seeing what you want. I'm adding just 1 photo and if I can I'll come back for more in the future, we have our furniture a bit covered because we are getting the puppies and kitties used to not jumping up and so far so good. We purchased a table/2 chairs and 2 stools for a table in our nook, We purchased a sectional with count it 4 recliners and corner seat, as well as a single recliner, as well as a table behind the couch with 3 stools (has electricity for powering up phones, laptops etc.) and an end table as well as for me the fireplace is what I felt was the missing piece and you can see here the look. We still intend on adding indoor plants as a suggestion from Karen and you can see it's missing something and we hope to fill that soon. Before writing this I wanted to give it a good title and I like "The Reverse Karen" which is everything positive from knowledgeable, Attentive, Caring and most of all GENUINE!! Thank you so much Karen for all your time and help!! 1st Photo is pre-fireplace 2nd is a view of the living room. Will try to add the nook table.
We had a great experience at Ashley Furniture. Our sales rep was, Karen. She was amazing. She was friendly and kind. She asked us questions on what my husband and I’s styles were, and she advised us accordingly. Hands down best sales rep I have ever dealt with. We were in the store for about 3 hours, and we left satisfied!
Karen was wonderful and helped us through the entire process. Extremely professional!
Karen was wonderful to work with
Karen went above and beyond to satisfy all my furniture needs.
Stopped by Ashley’s in altamonte and was helped by Karen. She was absolutely fantastic and very helpful. Ended up buying a couch and will be back for more.
Great customer service from Karen, Ren & Stephanie. Got the furniture we were looking for and made the buying experience easy.
My experience at Ashley's was amazing, Stephanie and Lesly were wonderful, patient and help us get the perfect furniture for our new dream home.
Our salesperson Rose was amazing! She was helpful every step of the way. We love our new chairs!
Karen was amazing and very knowledgeable in her craft. She helped alleviate the stress of finding and purchasing my furniture.
Luis was such a pleasure to work with. He made the process so easy. Thank you!
Homeira good customer service
Karen was amazing!!!! She helped us with everything and had amazing ideas and suggestions. We had been all over town and very discouraged and she made our 1st time at Ashley worth the trip. We ended up finding everything we needed!
Homeria was extremely helpful. Very knowledgeable
Amazing Experience With Homeira!! She was so helpful and kind in helping us find our living room furniture at an amazing price. I highly recommend and when you come in, ask for Homeira! She’s amazing!!!
Karen is the sweetest person ever 🫶 helped me get my new bed :-) !!!
Karen is the best!
Homeira is the best, she did a wonderful job with meeting my needs for the outdoor furniture needed for my party this weekend (3 days).
Karen was very professional and very helpful.
Definitely our go to for furniture from now on. Karen was fantastic and helped us get the perfect package together for our new home.
Words cannot express how thankful my husband & I are for Karen!! We just had a baby & having her help us find furniture for our new home was incredibly appreciated. She never rushed us, never was rude, nothing of the sort! We are so happy we met her & did business w/ her! Thank you Karen!
Karen was wonderful here @ Ashley’s in Altamonte springs
Karen was very hospitable and completely professional Her smile made a difference in our entire experience
Karen, she's a very great sales person. Just ask for Karen when you come to Ashley furniture.
Karen was amazing help me find my bedroom set
Karen was amazing
Homeira was fantastic and attentive to our wants. Thank you!!
Very good service from Homeira and everything was very easy
Dave was great & so helpful! Highly recommend working with him
We went to several furniture stores today. David was the absolute best salesperson we dealt with and helped us find both a recliner and nightstand with quick delivery. Have bought from Ashley’s before and will do so again.
Karen knows her business!
Came in to purchase a rocking recliner. Karen was great, excellent customer service and very kind!
Walked multiple laps through the showroom and not a single person asked if we needed any help, had any questions, etc. It wasn't because they were busy with customers, they were busy just hanging out in the middle of the store. I understand not wanting to hassle people but at least acknowledge your potential customers. I'll take my business where it's wanted.
homeria is the best best best
Homeira was very professional and helpfull.
Stopped by the Altamonte Springs store very disappointed and annoyed after a recent purchase and Samoya was able to find a solution to the issue in the most calm and professional manner. Great service!
Thank you Homeira for your help with getting our new sectional for our home. You were knowledgeable and patient.
Karen was awesome. Very polite and helpful.
Best customer service 👌 thank you so much Adam !! Satisfied with my sectional and your outsiding help!!
Homeira was a pleasure to work with. She was knowledgeable about the products and took the time to answer all the questions we had.
Karen Catuogno helped us select the perfect dining room set. She was really great about listening to our needs. She even recommended switching out the chairs from another set. We found Karen to be very easy to work with and will certainly recommend her to others!
Karen, was very welcoming from the moment we walked in, and very knowledgeable. Thank you!
Karen was awesome. Very Knowledgeable and friendly. We highly recommend.
While browsing furniture with a friend, an older female Middle Eastern associate approached me. She commented on my resemblance to Michelle Obama, which, while a compliment to Mrs. Obama, wasn't accurate. However, the comment made me feel racially profiled, especially considering my friend wasn't addressed in the same way. To ensure a welcoming environment for all customers, diversity and inclusion training for staff would be beneficial.
We had a great experience at Ashley, we shopped around a few places for a new sofa and ended up coming back to Ashley, best service by far. Thanks Adam for your help!
Amazing experience here! Ms. Karen is the best designer and such an amazing sales person. 10/10, would recommend.
Homeira was so helpful with making a decision on a couch and new mattress. Was not pushy answered all our questions would recommend her if you’re shopping for furniture … go to Ashley’s and ask for Homie!
Rose helped me and she was so great with answering all of my needs. I would highly recommend this location and rose for all of her help!
Karen Catuogno is an excellent sales person! Well informed-welcoming, genuine. Loved working with her. Made many more purchases than expected!
Karen helped us pick out furniture for 3 rooms in our new house. We felt like she took her time and didn’t pressure us at all. Can’t wait to have our new stuff delivered!
I stopped by looking for a dresser for my son and Karen was amazing. Helped me decide the best value item. Would come back.
Karen is absolutely wonderful, I shop at this store because of her. Kudos to her for delivering such a pleasant buying experience again. I will be back for sure.
Homeira was very helpful, made the entire purchase process easy and quickly done.
Homeira was wonderful. She helped us find a good affordable sofa set. Love her expertise advice.
Karen is great to work with. She sent me details about a private sale and helped us save some money.
Rose was great. attentive and helpful
Homeira was wonderful and thorough! She showed me around the entire store from mattresses to couches! Great customer service
(Translated by Google) Denny Ying treated us very friendly, excellent service. (Original) Denny Ying nos atendió muy amable, excelente atenciones.
Leslye greeted me with a warm welcome at the door and was so easy to work with! She made the buying process smooth and helped me narrow down what I was looking for! Thank you So much! Ashley furniture store has proven to have quality furniture over the years all while being sturdy and appealing to the eye!
Brandon is incredible! He is super friendly, helpful, no pressure and very knowledgeable! If you ever come by this store, ask for him!
Karen is exceptional salesperson, kind, knowledgeable, and no pressure sales. We loved our experience and are looking forward to our beautiful furniture to be delivered. Thank you. Grace
I love love this store. Rose was absolutely amazing!
Max did a great job!!! Help us thru the whole process, he is awesome, strongly recommend Ashley and working with Max
Karen was phenomenal!!! She made our shopping experience a breeze. She took her time, didn't pressure us, and was very knowledgeable and professional. I had to check myself and be careful because she wad so good, I was ready to buy more stuff!! If I ever need anything else from this store Karen is my salesperson for sure.
Denny was incredibly helpful and knowledgeable! He was also very patient as I had my children with me. Highly recommended!
The service Nishva Patel gave me and my husband was awesome she answered all our questions and we left with the furniture we came to look at.
Homeira gave great service and helpful information. Thank you so much!! We will be back
I purchased an Altari sofa and Nishva Patel was EXCELLENT. Really helped me and made me want to come back when I need more furniture.
Karen is wonderful. I always worry about pushy sales people. She had me walk around ( on my own) checked up on me just when I needed her and BAM! I’m getting the dinning table that’s both of our favorites. Thanks Karen I’ll be back to see you!
Thank you Rose for being a great resource. She was very patient and I had a smooth process. Just what a customer needs. Satisfied Customer!!!
Had such a great experience at Ashley today. Denny was super knowledgeable and took his time with helping me pick out furniture. He has a great personality and sense of humor. Will be back to select more furniture!
Homeira is incredibly helpful. She is very knowledgeable about the products and has great artistic input.
Dave is fabulous. This is the second experience with Dave and he does not push, it's knowledgeable, listens and is helpful.
Homeira , was an EXCELLENT guide. She was so warm and welcoming as well as very knowledgeable about the variety of furniture available that matched with individual personality and taste.
I had a wonderful experience with Brandon at the Altamont store.
Awesome customer service by David!!
Brandon at Ashley Furniture is fantastic! He was very friendly and knowledgeable. He helped us with our furniture purchase for our new home. Five stars for Brandon!!
David was super helpful and charming.
Karen was so helpful. I was having a hard time making a decision and she provided great information without being pushy or hovering. My new living room set is beautiful, too!
See Karen. She was super helpful and quick
Clean, friendly, no-pressure sales.
Karen was very friendly and extremely helpful in finding me the right mattress and bed frame that I wanted within my budget
Karen was excellent. Really helpful for my daughter's first time purchasing furniture on her own.
(Translated by Google) I liked (Original) J'ai bien aimé
Nishva Patelan excellent sales lady Was very patient in showing me the furniture and was with me until I was satisfied I would give her A+ for sales A very pleasant lady
I had a Great experience through the whole process of buying furniture for several rooms. Karen's expertise was a valuable plus, as I went with all her suggestions for putting together the perfect spaces. She is personable, high-energy and so kind. She's the one to ask for!!
Thank you for having such a fine young salesperson ,that took the time to listen and help us.
Denny Y. Was amazing! Patient with my grandma and went over everything smoothly! Great service and experience!
I did have a very good time purchasing with Denny ying very courteous and kind person
It was a great experience dealing with Denny Ying the trusted advisor at Ashley Furniture.
Nishva is really helpful. The transaction was smooth.
Karen is amazing!! She has an interior design background and not only found me the best price but helped me design my room to perfection! Love Ashleys selection and eas surprised to have so many options! Ask for Karen!
Homeira She is lovingly called Homie. She is very nice person and helped us a lot in showing us the sofas we were wanting to buy. We went twice to the store and spend more than an hour each time, and she was generous enough to be with us throughout. She also talked to her manager and helped us get a good deal. Homie goes out of her way to give personal attention, and never forced us to but anything. She worked with our family to understand our needs, our house layout, and provided good inputs that helped us make our decision. I would highly recommend to go with her for your furniture search. Thanks
Denny was amazing. Helped us look around and was super knowledgable about the small details people normally leave out. He let us take the lead with looking, but also gave us options to look at and helped us decide on the best sofa with all of our requirements. If you’re coming in, ask for Denny. He will take care of you.
Karen was amazing! Very helpful and informative.
Homeira was very friendly and welcoming. She helped us with any questions and showed us around the showroom. Thank you!
We've been loyal customers at Ashley Furniture in Altamonte Springs for over a decade, and it’s always our first stop when we need to update our home decor. No matter what our budget or style preference has been over the years, we’ve always found something perfect to bring home. Our last two visits were made especially wonderful by Leslie. She is incredibly attentive and remembers not only our preferences but also our previous purchases, which makes all the difference. Leslie guided us through the store with expert advice, pointing out new items that matched our taste and needs perfectly.If you’re planning a visit to Ashley Furniture, do yourself a favor and ask for Leslie. She’s fantastic and truly goes above and beyond to ensure you have a great shopping experience. Highly recommended for anyone looking for quality furniture and exceptional service!
Loved coming here and shopping around for beds. Denny was the floor associate that assisted us and he was so knowledgeable, helpful and patient with us. He's not your typical pushy sales person and I loved how comfortable I felt with his assistant. I definitely recommend looking for him if you're shopping around!
Denny Ying was an amazing rep, incredibly informative, well spoken, and willing to share his own experience related to our purchase. Left no stone unturned in our walk through. Make sure to ask for him on the way in, you won't regret it.
Karen at Ashely Furniture Store has great customer service she works very hard taking care of me because I'm very picky. Thank you, Karen!
Leslye is a fantastic sales associate! She answered all of my questions and made my shopping experience a great one!
I just spent a great deal of time shopping for furniture. Karen was AMAZING! She's has a great eye and helped me solidify my choices. So happy with her honesty and patience with me and hubby. Please ask for her in the Altamone Springs store. You will not be disappointed!!
Lesley and Stephanie are amazing!! They’re super helpful and helped me get exactly what I needed. I was so satisfied I brought my mom the next day to shop too! Hands down one of the best customer service I ever experienced!
Lesley and Stephanie provided a great customer experience. Excellent customer service. They both made this experience easy and I am satisfied with my purchase.
Great experience. Homeira was great to work with!
Great customer service by Homeira !
Karen was so helpful, Vick pointed me the right direction and finance was very helpful. Besides the computer aka technology only issue, everything was great. Karen was so sweet and friendly during the process.
Karen was super helpful and helped us quickly get what we came to the store for! Thank you
Homeria was a delight to work with. She was patient with us during the buying process. Ensure that we got the best product for our money. Thanks again for all your help!!
Homeira ! She is the best customer services representative! She deserve a raise! Y’all need more people like Homeira.
Karen was awesome, she was very knowledgeable, helpful and professional.
Just browsing not really looking for anything in particular. You know you enter a store and if, you see this one thing you wasn’t looking for but, it caught your eye and you buy it. Well! I didn’t this time around but, I do go out looking. Window Shopping! Browsing!
Denny Ying found exactly what I was looking for. Lots of looking but I am so happy with this console purchase
Denny Ying really helped my husband and me choose all the furniture we needed to complete our new home. He was informative, kind, and took much time to answer all our questions. I highly recommend him to anyone shopping at Ashley’s, ask for him when you are greeted!
Very patient and not pushy. Gave us space!
Came in today to browse and price furniture. After going to three different store my wife and I came in Ashley's furniture. We were immediately greeted by Denny at the front door. Denny made sure you inform us how the store was laid out and how to read the pricing catalog. Denny check on us often to see is we had any questions and made sure to explain the difference in the sectional and other furniture. Thanks to Denny we were able to find the right sofa set for our family. Thanks Denny for all your help.
I’m so pleased! Karen Catuogno was an excellent representative for Ashley home furniture. Her attention to detail and duty of care was bar none. Our furniture buying experience was like talking with family versus a sale. Her approach was genuine and my family and I will be a return customer!
Came in today looking for a couch and left with our new tempurpedic mattress as well. Karen was super helpful and friendly! Thank you Karen we will definitely be back to see you in the future. If you visit this location ask for Karen!!
Karen was exceptional with finding us exactly what we needed. She went above and beyond and wasn’t pushy or made us feel obligated with anything.
Homeira was incredibly funny and really good at showing us what the options were for what we wanted. Would definitely buy here again, especially from her.
Homie was amazing gave great detail and information definitely recommend her!!
Great location. Clean store. Ask for Denny. He is very friendly and knowledgeable. No high pressure sales tactics. He just listened to our needs and helped us pick the perfect set for us. Excellent quality at a decent price. I would recommend taking time to do a “Test Rest”. You’ll have the best sleep ever, get a free $20 gift card, and they donate $20 to the Hope To Dream foundation, who helps provide beds for local families in need. Five stars all around.
My husband and I had a great experience shopping at this location. Denny was our salesman and he did an awesome job explaining all the details of the couches we purchased. He went above and beyond are expectations. Even though we weren’t looking for mattresses we started talking about sleep issues and Denny kindly assisted us with a test rest to give us some tips to get a better nights rest.Looking forward to getting our sofa and loveseat delivered. I would highly recommend shopping here. Thank you Denny for all your help!
Homeira was the associate assisting us with buying our beautiful new couch. She was extremely detail oriented and made sure we were able to get the best couch for the best price and payment plan for our family. I highly recommend asking for her when you walk into this Ashley Store ♥️
Brandon greeted me at the door. From that point until I walked out the following day, he was professional, extremely knowledgeable, and tireless in helping me find what I needed. He did not try to oversell me. Excellent customer service from the entire staff.
I made the decision to buy furniture today so I decided to go with Ashley and I met the most amazing sales guy today by the name of Brandon he was helpful from start to finish no pressure. He helped me pick out the best set for me and I left there totally happy and I could not have been more excited about a purchase that I’ve made in a very long time and I want to thank Brandon and Ashley for such a great easy shopping experience today! Ashley Furniture you have a winner so keep Brandon around! I will definitely do business with you guys again thank you so much for taking such good care of me!!!
Nice clean showroom, staff was helpful and the prices were very fair. They had a lot of ideas set up with multiple packages to choose from. Definitely found the staff wasn't pushing for a sale and let us look around with ease. Definitely made the trip easier than being followed around the store. We found some great deals and will return for some more.
David was very knowledgeable about product And setting up our delivery date Thank you
Homeira and Dinny were great to work with, very patient and knowledgeable.
Karen was absolutely amazing helping me with purchasing my new sofa. She made my experience easy and enjoyable
David was very attentive and up front from the jump! Gave us good space and answered all questions we had!
I have purchased from David at the Altamonte location for many years. He always provides the most amazing service, he works so hard to make sure I have a great and effective experience.
Rose was very professional and knowledgeable
We were in the market for furniture and the sales representative Denny was extremely knowledgeable and helpful. He also demonstrated the Tempur-Pedic Mattresses. The mattress was extremely comfortable and will allow for a better night sleep. You can’t go wrong with Ashley.
Denny Ying was very helpful and knowledgeable about the products, delivery, and furniture full packaging. We went in to purchase just a headboard and dresser but due to him being very professional and knowledgeable about the whole process we purchased a full bedroom set. Thank you Mr. Denny for your assistance today! You are awesome!
Karen was extremely helpful and so patient with us!! She was very informative with so much knowledge of the bedroom set and mattress that we bought. The whole purchasing experience was enjoyable because of her care for us!!! Thank you Karen:)
Denny Ying has been extremely professional. He went beyond expectations. He is an asset to Ashley Furniture. The Best sales person!!!!
Very helpful sales staff
Had a wonderful experience at this Hawthorne location thanks to Adam!!! He was very helpful, informative, and funny. Adam made my partner and I's experience 10/10. We had certain requirements regarding fabric and space and Adam made sure to show us all available options. Unlike previous experiences with other furniture stores there wasn't an intense pressure to buy! I would recommend to friends and family based on my experience.
Homeira was so much help with our mattress decisions. She made certain that we tried different options so that our final choice would an informed one. She is a pleasure to work with! Highly recommended!
The moment I walked in I met a wonderful hostess,Karen. She helped me,understood me,I felt that I had a friend. Bought what she recommended for us. What a blessing to find her today. Will certainly recommend the store and my new found friend.
Denny Ying was amazing. Very friendly and took time to explain everything with great details. Great guy!!. If you are ever at this store, ask for him...
Homeira is an excellent and knowledgeable associate. I enjoyed the education provided about the options on mattresses. I feel confident I will make the best choice when investing on new mattresses.
Mr. David was excellent.
Karen was an absolute pleasure! very knowledgeable and personable. next time i come to purchase from ashley furniture i’ll be sure to ask for her!
Karen was great! Courteous, very professional, and a pleasure to work with.
Homeira, the sales representative was very knowledgeable and provided value add information to me.
David was great! Very knowledgeable and friendly. I really appreciate his help. I will be back for more.
Adam was great lovely personality and fun to be around. Adam was very patient and knowledgeable. My experience and wonderful I definitely go back.
Karen was AMAZING! She was so helpful with everything! She not only helped us with finding a great dining room table, she was also a great resource to help pick out the perfect coffee table to match the rest of our home.
Karen was super helpful, insightful, and fun to work with! She took the time to look at our other furniture and help us find the perfect pieces to help make our home complete!
Denny was amazing! Definitely recommend for furniture recommendations! He was patient, kind, and helped me out to find the perfect couch and ottoman for my living room! Military friendly environment :)
My spouse and I visited the Ashley furniture store for an upgrade. Denny was our advisor and was amazing to deal with. He roped us into the mattress test but it was an awesome experience. We’ll probably get a temper pedic now. Thanks Denny!
Karen was so amazing! She was super friendly and kind to us and was very knowledgeable in what she does! We had a great visit and felt comfortable with her. I’ve been a loyal customer for Ashley for years now and I can honestly say she’s been the best experience I’ve had with an employee here! Cheers to Karen!
Karen was absolutely fantastic! She was able to show us a few options and helped us pick out what works best for us! She was warm, not pushy at all, and simply an expert at doing her job well!
A very professional service from this young manDenny
Had a pleasant experience with Karen today, very helpful!!
looked on line for some computer furniture, what i found was available on line only, visited the store, and your sales person, Mr. Bruce, showed us several items that were equivalent to what we found online and then found us an exceptional item and we made the purchase. We were pleased with the service and the kind attention to our needs provided by Mr. Bruce, now we are awaiting our delivery. The real proof is in the pudding, so we shall see how this purchase gets implemented and our satisfaction will determine whether or not we made a wise choice.
Denny Ying helped me find a beautiful bedroom set today. He really took his time to explain every detail of the bedroom set with me which made it easier for me to make the perfect decision. A great advisor. 👍🏼
Worked with Denny. He was very helpful and patient with us.
My husband and I went to Ashley Furniture this morning looking for a new bed. We met Dave B, your salesman. He was terrific. He shared where the bedroom furniture was located and allowed us to look on our own. We were able to find exactly what we were looking for. Abby helped us so much with our credit purchase and we were even able to find two lamps we loved. Thanks again Dave for taking the time to help us today. We wish you all the best.
Denny was very helpful and very patient with us.
Dave B, Our experience today was more than pleasurable. He greeted us at the front door. Asked us what we were interested in looking at. Didn't push us either way. Dave is a huge assett to Ashley Furniture. We give him and the young lady Abby at the finance counter five stars! Ashley made a wise decision hiring these two very nice people.
Denny did a good job explaining about the adjustable base and Tempur-Pedic mattress!
My first time buying a mattress and I was in and out in less than 30 minutes. Adam Mandel made the process simple and easy, he brought a great attitude and vibe, helped me narrow down my choices and I was satisfied with the decision I made. He even honored an online discount and cut delivery costs. Definitely recommend to all and will definitely be returning in the future!
My husband and I recently had the pleasure of being assisted by Brandon and we have to say he really was exceptional. His expertise, attentiveness, and genuine passion for helping customers is truly remarkable. Brandon made our furniture shopping experience stress-free and enjoyable, ensuring we left the store completely satisfied. Highly recommend seeking him out for top-notch service!
Update April 18: Don't agree with their ludicrous explanation of $7.00 refund error. All I will say is SHOP ELSEWHERE! YOU'VE BEEN WARNED!!! UPDATE April 16: Still awaiting correction in refund amount. In their response to myself and the BBB, Ashley Furniture stated several days ago they were working on this error; however, there has been no sign of a correction. They have yet to explain how $599.17 minus $99.99 equals $492.18 - the amount they refunded me. It's not the $7.00 - but the principle of the error. They refuse to acknowledge this simple error and keep playing games with myself and the BBB, dragging my complaint with the BBB on and on for weeks now. For this I had to take away the 2nd star I gave them April 8. I want resolution but they have yet to cooperate, continually saying they are "Working on it". Generic answer to keep from owning up to their mistake in my refund amount. I feel a reputable company would acknowledge and immediately correct their error in subtraction, but Ashley, for whatever reason, refuses to do so. UPDATE April 8: Ashley Furniture has refunded my card, with exception of delivery charge and I expected that. There is still a pending refund matter as their refund amount was incorrectly figured. I am awaiting their response to this subtraction error. I give credit where credit is due. They did allow this return for which I am very grateful and hopefully they will correct this refund amount error. UPDATE April 1: Ashley Furniture actually called me after reading my post and approved return/refund of this recliner. They picked up the recliner early afternoon Wednesday, March 27. I videotaped the entire pick up of the recliner. I was called immediately by Ashley Furniture after the recliner was picked up in an Enterprise truck and told I would receive refund within 72 hours. I check my credit card and still NO REFUND is showing or even PENDING. Due to the fact Friday was Good Friday, then Easter weekend, I will give Ashley Furniture a day or two longer for the refund to show on my credit card. I want this issue resolved as much as they do. UPDATE: Ashley responded to my negative review. SERIOUSLY??? This offer to help is FAKE! If they truly wanted to "assist" me, they could have done so yesterday. They do NOT want to "assist" me, nor do they "completely understand your frustration". They just want to "LOOK GOOD" for the public who read my post. I say to them IF YOU TRULY WANT TO DO RIGHT BY ME, GRANT MY REQUEST AND ALLOW ME TO RETURN THIS RECLINER AND REFUND MY MONEY! To the public who read my post: I'll keep you updated ... but not holding my breath! WARNING WARNING WARNING!!! HORRIBLE, HORRIBLE COMPANY!!! READ THIS BEFORE PURCHASING ANY ITEM IN-STORE!!! MINUS 100 STARS! THEY DO NOT VERBALLY INFORM YOU THAT NON-DAMAGED, NON-DEFECTIVE ITEMS CANNOT BE RETURNED! In much smaller print HIDDEN ON THE BACK of your invoice you will see this disclosure but when they give you the invoice,THEY DO NOT CALL YOUR ATTENTION THAT THIS VITAL FACT ON RETURNS IS ON THE BACK OF YOUR INVOICE. Had I been properly informed of this store policy, I would not have purchased this item in store. If you find the recliner (as in my case) uncomfortable, unsuitable, TOO BAD FOR YOU! Damien, a Customer Experience Agent stated "Your request for a return has been Denied. Based on the delivery service you chose of premium delivery items can be refused at *time of delivery." SERIOUSLY? Based on this "logic", I'm supposed to "know" that I am going to be dissatisfied with the recliner at the TIME OF DELIVERY!!! DOES THAT MAKE SENSE TO ANYONE WITH EVEN HALF A BRAIN??? I couldn't possibly know that AFTER HAVING THE RECLINER IN MY POSSESSION and sitting in it 3 hours I would find it uncomfortable and unsatisfactory! I called Customer Service well within 24 hours of having this recliner in my possession. STAY AWAY FROM ASHLEY FURNITURE! They don't care why you need to return an unsatisfactory item, THEY ONLY CARE ABOUT MONEY/COMMISSION! GO ANYWHERE BUT ASHLEY!!! YOU'VE BEEN WARNED!!!
Karen is very knowledgeable and helpful.
I would like to thank Danny with Ashley HomeStore. I was pleasantly surprised and pleased with his help. Only thanks to his participation we were able to purchase excellent furniture, the right mattress and base. He communicated well with us, despite our problems with the English language. We are very grateful to him for his help in communicating with the bank and paying for the goods. Dennys has proven to be a highly professional specialist in his field. He gave us a lot of useful advice and knowledge. Even though the store's opening hours had expired, he continued to deal with us and was polite and patient. Without his help and participation, we would not have been able to purchase this wonderful furniture. Thank you very much Denny.
Best customer service I’ve had in many years..very helpful with the decision and choices made on my new mattress and sectional me and the wife purchased..would like to thank Vikash Ramlagan for the extremely helpful advice and support
Let me start off by saying that I can’t find the words to describe how amazing Karen was but I’ll try! The way this woman helped me and my mom, the patience she had and the warmth she showed us is just incredible!! This is the kind of service you look forward to getting when you go shop somewhere and Karen most definitely gave us that!! -kindly, Keileean!
Karen at Ashley Furniture was very helpful and professional! It was an overall positive experience!
Great experience, Karen was so helpful answer’s all our questions, and even made suggestions for us to get the perfect furniture👌🏻
Our Sales associate Karen was amazing! Super kind and charismatic!
Karen was great with helping us find the furniture we wanted and keeping us comfortable and happy the whole time! Highly recommend her!!:)
Amazing Service and Experience, I am very picky, Kristy was so helpful and patient in helping me choose, walked out a very happy and satisfying customer.
Very good service 👍🏻
Kristy worked with us even though we were very indecisive to make sure we were happy with what we were getting!
Denny Y was very helpful and informative as we looked to upgrade our living room furniture. He gave us lots of options and goes the extra mile to make sure we are happy with our purchase. Highly recommend him!
Very helpful and attentive to us
rose at the Altamonte Spring Ashley Furniture location is absolutely amazing. She is so personable and very knowledgeable. Also, thank you to Vik!
Homeria was the best! She made the process fast and easy. She also took time to listen to my son about his baseball game.
Karen was great! Straight forward and kept it simple. 10/10
Mike and Stephanie took care of me and my fiancée, they are both very welcoming and very professional, also very easy to work with, we will absolutely be using Ashley furniture for our future furniture needs! Thanks you two!
Very knowledgeable, friendly and informative. Very friendly,polite and respectful. Absolute pleasure to work with
Denny was fantastic. Worked very hard with us in finding the right mattress for us even though my husband and I have very different preferences.
Quick service. Seamless ordering. Hoping delivery goes as well.
Karen at the Ashley’s furniture store in Altamonte Springs was amazing! She truly lives the company values & principles. What a wonderful experience! She greeted us, went over everything. She let us shop on our own then was very helpful when we asked her for help. She walked us through everything, she helped us create our wish list/cart. She walked the store with us, a wonderful people person. Karen is a great asset to the Ashely’s team. Her hospitality is phenomenal! 5 stars all around!
We had the pleasure of meeting Karen, who is an amazing sales and interior design person! She was helpful and knowledgeable. Found all our specific wants/needs in such a small window of time. Will be going back to her soon.
Had a great experience purchasing a couch here. The advisor Denny Ying was amazing super welcoming and helpful when it came to selecting a couch and great customer service definitely recommend.
I am furnishing my vacation rental and not only are Ashley's prices very competitive (even better when they have a sale) but they have lovely product in stock & delivering in less than a week. A competitor who advertises heavily on TV had delivery date of 4 MONTHS (!?!?) from now. I'll definitely be back to Ashley for more. Dave is super helpful, knowledgeable and nice.
Denny Ying did a great job explaining everything with my furniture purchase
Please go see David. He is awesome very helpful.
Homeira knows her craft! She is an expert in Tempur-Pedic mattresses and it took very little convincing to get us to purchase!
My fiancé and I needed to furnish a whole 2 bedroom apartment and Karen was very knowledgeable and helpful. She gave us helpful tips to coordinate colors/designs so that everything flowed. If you need any furniture definitely ask for Karen!
Karen was great!!! She helped us furnish our first apartment home. With her interior design background, she really knew what she was doing. ASK FOR KAREN!!
Homei gave me good advices. Good customer service.
I had a great experience with my first time shopping for furniture for my self and Karen really helped me out a lot she really helpful and gives me ideas and details of the things I want !!:)
David Bruce - best no hassle service in Orlando. I visited 6 furniture locations and ended up purchasing with David because of his service. The products on the market are all to similar to really make a difference one way or another. For us David was the difference maker.
Denny was very patient and knowledgeable!!
Denny was amazing! Gave us an amazing experience and ensured we got everything we needed. Will be coming back when we need anything else.
Met with Karen for new bedroom and mattress purchase. She is very attentive, knowledgeable and friendly. She made our purchase smooth and efficient. Highly recommend Ashley furniture and Karen for your next furniture purchase!
Dave was friendly, knowledgeable, and very helpful! We'll be back
Karen was wonderful with helping me put my choices together to match. No pressure, just wanted to help
Great salesman and great personality
Denny Ying was very helpful and patient with me as I try to choose the set I need. He is nothing less than a five star employee. Thank Denny.
karen was very helpful and nice
Wonderful service great price Karen was the best thank you
We have always had the worst experience with sales people in furniture stores. Not today! Dennys Ying was professional, polite and super knowledgeable!
Brando was absolutely great. This is coming from a person that does not like to buy furniture. Job well done Brandon
Terrible explanation on how warranty works, purchased a sofa a few years ago still have the warranty I brought and they lack on explaining, communicating, and following up on claims. Have to call every week to check on claim I filed a week ago going on to second week. Family members also gone through same situations they don't stand on warranty. Be careful when purchasing expensive furniture with them. never again
we had a very nice experience at Ashley store. The gentleman that helped us was david he showed us a different options and we finally picked one we like then he showed us some beds and then we went to look at some living room furniture. We will be back and definitely will ask for him.
Homeira was such a great help, very professional, personal and patient with us! We were able to find exactly what we want and she helped us with all our needs!
(Translated by Google) Homeira, a magnificent worker, we were very satisfied and grateful with the attention, the treatment was excellent, thank you (Original) Homeira magnífica trabajadora quedamos muy satisfechos y agradecidos con la atención, fue excelente el trato , gracias
They forgot to tell us (no returns). Had to go through corporate.
Homeira - Very helpful, informative.
Denny was very informative, Kind, courteous, thoughtful and helped us above and beyond! So friendly with our kids whom accompanied us. We will be back for more purchases for our home. We love our new Master bedroom furniture! Thank you Denny!
Great experience Denny was very helper and knowledgable
Just purchased a beautiful rug from Ashley’s in Altamonte. I was greeted immediately from Denny who helped my husband and I find a rug I have been searching for months. He was able to work with our needs and provide us with excellent customer service.
Homeira, was amazing! Very knowledgeable and was able to listen and help us find the right mattress for my husband and I.
Denny was very helpful very knowledgeable gave us great advice. He was very patient with us.thank you for making our experience positive.
Very nice and knowledgeable sales professional. Great experience overall. Dave Bruce is worth asking for.
Homeira made my first ever furniture purchasing experience amazing!! She was so thorough when explaining different features and was genuine when it came to wanting the best for me. She even offered her number to answer any questions I had while at home. She was even willing to come on her day off to make sure I received the furniture I wanted. I will recommend her to everyone, she deserves a raise!!!
Dennys was amazing, very patient, with dealing with our families indecisiveness when picking out a new couch.
Denny provided world class service at the Altamonte Springs, Fl location. He was very attentive, answered all of our questions, and got us taken care of in a timely manner .
We lover la furniture and excelent service from Lessli
Homeira was very helpful and understanding of what I was looking for today. She was quick and efficient in the process. I hope to working with Homeira in the future.
Homeira was great ! Came for a table and bought a comfortable mattress with it. Can’t wait to sleep in it !
Homeira was amazing, knowledgeable and friendly. She answered all of my questions about my furniture preferences. I would definitely recommend asking for her when ever you visit this Ashley store location.
Always a good experience here. Denny was awesome. Attentive and helpful. His great service was much appreciated
We came to the store looking for a dinning set and Homera patiently took the time to help us with everything and answered all of our questions, Great customer service!
Ask for Homeira 10/10 best customer service i ever had ! I would not want to get any suggestions from any one else but the one and only Homeira!
Homeira was such a great help and a wonderful person.She gave great advice on what furniture to pick up that will be long lasting not just the money.I highly recommend asking for Homeira when you first walk in.
Homeira was my sales person. She was amazing and made my purchase easy.
Karen was more than helpful explaining all aspects of purchasing a mattress. She was patient, clear, friendly, and did not rush us to make a decision. We recommend her highly and will seek her out in the future!
Purchased a mattress, Denny was patient and friendly and was great at explaining everything I should consider and helped me pick out exactly what I needed.
The saleswoman Kristy was super knowledgeable. However, we were told that the furniture would arrive in 4 weeks.That was February So we donated our furniture when we called for a status the recording rold us April 30th. I called 11 times to the store, my wife the same and even their own customer service called the Altamonte store NO ONE PICKED UP. So i drive there Three customer service employees sitting at their desk and one was even knitting with yarn. Garbage in store client service no assistane, I got my 3,000 back and went to Rooms To Go got my furniture there. Stick to knitting maybe that's all there good for. Manager promised me a call back never got one. DO NOT SHOP THERE!!!!!
Denny Ying was EXTREMELY patient and courteous. He spent a lot of time and was so very helpful in helping me find what I am looking for.
Karen was amazing! She helped me get everything I wanted and more. I’m very grateful for her assistance.
Homeira was very helpful,very attending and very informative about the products in the store.
Great customer service. Karen was super helpful!!
Denny Ying did excellent job for me. He is so kind, was trying to do the best. He offered a lot of options to stay me happy. And of course convinced me to buy at Ashley. Great attitude to me. He is a great employee. Thank you Denny to think of my mom. God bless you.
My daughter and I went today to get a dresser real quick and it was great. Our helper, Karen, was phenomenal. She was so sweet and nice and helped us with whatever we needed. We found what we wanted and signed up so fast thanks to her. 11/10 service
Homeira was great!
Great deal, great people, all around a great experience
Homeira Was extremely knowledgeable and helpful as well as friendly when we came in to purchase new living room furniture today, I would highly recommend that you ask for her when visiting Ashley’s for furniture.
Homeira was very helpful. It took no time to purchase our livingroom set. I 100% recomend you come in and ask for her.
Denny did great. Knowledgeable and explained products well.
Denny Ying is probably the easiest teammate to work with. Great service and his personality was completely enjoyed through the process.
Homeira helped my fiancé and I and was wonderful! She was so helpful and knowledgeable with the furniture we wanted to purchase! Will definitely go back to her in the future!
I came to Ashley looking for a new loveseat and was greeted by Denny Ying. He was very helpful and showed me around the store, answering any questions we had and giving us recommendations. He was great to work with and made our experience very pleasant! Can’t thank Denny enough for all of his help. Go see Denny!
Denny Ying is the best advisor from Ashley Furniture.. He is so kind and patient with us and show us the best options . He also help me with my last purchases 3 years when I mention a concerns I have it before.
Good buying experience. Homeira allowed us time to shop, checking in on us but not pushy.
Homeira is the best very thorough and helpful ! Bought lift chair for mother-in-law and she was very helpful ! Also Homeira helped me in getting wonderful new pillows ! Very grateful ! Thank you
Ashley’s will be the place I go to first for furniture from this day forward. The customer service beginning with Salesman David, to the two different sets of men who delivered my furniture was excellent. The attention I received while in the store that included listening, suggesting and respecting my time was most surprising and truly appreciated. The delivery times were never late, and on one of the dates it was early! The men brought the pieces in with care, assembled them and made sure I was happy with everything before they left. This experience with Ashley’s was the absolute best of all purchases and deliveries while setting up and moving into our new home.
Denny was so helpful in finding the perfect couch for our space. From start to finish he answered all my questions and got delivery set up for the best date
Michael Mays was great and made our shopping experience painles
Very nice and experienced with Karen she was awesome!
Homeira made the process to select my mattress and sofa so easy! She gives you so many different options and recommendations and lets you make a decision. Great customer service!
Denny was very helpful and personable while we were shopping. A good experience.
Excellent attention!!! All requirements were attended, thank you Karen!!
This is our second time coming in just to buy something with Karen. She is so knowledgeable, fun and friendly. She has an eye for design and will help make your home look perfect. We will back for all of our furniture needs to see Karen!
Homeira was very professional and her knowledge of the furniture quality was exceptional
Pleasant salesperson Thanks
Denny was awesome. Very knowledgeable and helpful!
Great experience so far. David was a pleasure to work with.
It was an absolute pleasure meeting and working with Denny Ying. He went above and beyond in helping us pick out the right furniture to fit our needs. Denny took the time to explain every detail of the furniture we needed. I highly recommend visiting Ashley Furniture in Altamonte Springs, and meeting with Denny.
Denny was amazing! Very friendly and knowledgeable! Thank you Denny
Homeira
Homeira
Denny Ying was the best showing and answering all my questions and concerns about I wi buy. He’s a very good salesman!!!!!
Homeira was very helpful and knowledgeable. Definitely recommend her to anyone looking for furniture for their home
Great experience from start to finish! We had a set budget amount that we did not want to go over. Max Bhola came right up to us, really heard what we needed, and worked with us to get the reclining couch we wanted at the right budget! They did not have the one we wanted in store, but Max was able to have it shipped to our house just 3 days after we purchased! The shipping team even set it up in our house where we wanted! As someone with a bad back, this service was 11/10!!!!
I had a great experience purchasing my new couch at the Ashley store in Altamonte Springs. I was greeted by an associate named Leslye who was knowledgeable, friendly, and patient while she answered what is probably an unreasonable number of questions from me. I never felt rushed or pressured, but yet she kept moving things forward. It took me several days to finally pull the trigger on my purchase, but when I finally did, I was confident that I was getting exactly what I wanted. Would highly recommend!
Max was extremely helpful and thorough.
Our associate was very helpful and not pushy . We’re selecting furniture for a relative going into assisted living and she was so knowledgeable about our needs and budget!!
David was phenomenal! He was so helpful and knowledgeable. I always appreciate when they actually care and aren’t over bearing. Excellent customer service and experience! Thank you David!
Karen was very friendly and approachable. Explained all my options. Was direct and the exact the customer service I was looking for. Happy with my purchase.
David Bruce was amazing!
Homeira was very helpful and we found our nursery chair very quickly
Homeira was great! Quick efficient and got us exactly what we needed
Homeira was a great rep cor the store. Really knew temperpedic and was si personable and easy to work with. Thanks
We purchased our 2nd Master Bedroom from Ashley and our sales representative Rose was AGAIN FANTASTIC!! She took the time to help my wife pick out the best mattress for her back, and she always is delightful and honest, which is why we are excited about our new purchase! Thanks Rose 🌹 😘 Robert & Kim
Karen was very helpful in helping me to purchase my new mattress. She gave me great options that were perfect for me. She was informative and helpful but gave me space to make my own decision with the purchase that was right for me. After searching over a year for the perfect mattress, Karen helped me finally find the right one! Thank you Karen!
Karen was super fantastic!!!!!! I would recommend her to my friends!!!
My shopping experience with Karen was EXCEPTIONAL! KNOWLEDGEABLE and PATIENT personified. She is an amazing asset to this Ashley store. THANK YOU again, Karen!!!
I wasn't an Ashley shopper in the past. No particular reason but now I am. I'm really impressed with the quality furniture they have and the staff are great. I bought a really nice bedroom set and it is great. Very satisfied and very reasonable also. I will continue to be a shopper here.
She was great. Helpful, understood what I wanted.
Karen was very helpful, informative and efficient and helping us purchase a sofa and loveseat. Selection and options were very good.
Rose was so helpful in finding me the perfect size couch for my living space & made sure to get me a quick delivery date. Come in to Ashley and ask for Rose! She’ll very quickly give you multiple options whether it be size or color. Thank you, rose!!
Horrible experience. Damaged tables delivered twice. Spent hours on the phone with "customer service" who are not helpful at all. Wasted hours waiting on numerous tech visits to fix damage etc. Not worth it, shop elsewhere.
Homeira was very helpful. She took the time to help me selected the perfect couch! She was very knowledgeable and was able to talk me through the whole process. She even stayed pass the time of closing. She was also really friendly and down to earth!
Homeira was an amazing sales lady! She was so knowledgeable about the mattresses and furniture we were looking for. She has very helpful in answering our questions. Loved how she made us feel welcomed from the moment we walked in the store. Customer service is everything and she made our experience exceptional!!! Thank you Homeria
Homeria was great. Very friendly and informative.
Homeira, knowledgeable and great customer service.
Homeira was very helpfull in my decision making. Made it very easy for me to make this purchase feel my own and not pressured into something I didnt like. Definitely coming back to complete my furnishing of my apartment.
Homeira was fantastic to work with. Knowledgeable and lead with confidence to steer us in the direction we wanted to go but not pushy or forceful. Highly recommend her.
The selection and quality of furniture was great! Pricing was good. David was helpful and fun to work with. Will definitely be shopping here again!
Excellent customer service from Karen Catuogo
Mike was excellent, very patient and extremely helpful. Took the time to show me several different options.
Comfortable experience
Homeira Was very helpful and very friendly. She helped me get a lovely table. Stand for my TV and I'm tickled pink with it. She made the process fast and easy. I will be definitely back again in the future. Definitely worth your time to stop by and look for anything you need
Went to Ashley Furniture in Altamonte Springs today and Nishva was excellent in helping us get what we wanted!! She was helpful and very knowledgeable. Thank you so much for the wonderful service!!
Karen is amazing! My rug was delivered 6 days earlier than expected!
Homeira was the sales associate who worked with my wife and me. She was super helpful without being overbearing. She had good knowledge of their inventory and helped us find just what we wanted.
Homeira. She nice and helpful
Homeira was so professional and helpful. Such a pleasant experience . She was fabulous !!!
We had a wonderful shopping experience and found exactly what we were looking for at an excellent price. Our sales associate, Homeira, was excellent - she was extremely knowledgeable and it was a pleasure to work with her!
Luis Díaz was very helpful and answered all of my questions .
The salesperson was very helpful and friendly.
Homeira was fast, efficient, and friendly. I recommend asking for her when shopping at the Altamonte location.
Our go to furniture store. Love the furniture and the great options. Go see our favorite sales person, Karen.
Rose was amazing. She was professional and very patient helping me choosing the pieces. She even moved the reclining chair to the loveseat across the showroom. She is a can do woman!!
Rose Clarke was very helpful with us finding furniture for several group homes we were shopping for..Excellent customer service skills..
Homeira did great! Thank you
Homeira was wonderful. I’ll be back for my next furniture purchase because I wouldn’t want to buy from someone else. She makes the buying experience fun. Be careful you’ll probably buy it!!!
Karen Catuogno is an amazing advisor. She helped me find the bedroom furniture of my dreams and comfy bed. I’m so grateful and I appreciate it.
Kristina was awesome! Very knowledgeable & pleasant!!
Great time. Friendly staff. Very pleased with the decision to shop here.
Very good and pleasant sales person.
Working with Karen C. in the Altamonte Springs store had to be one of the most amazing and easy process in furniture shopping. Her expertise in interior design helped so much to make my new home complete!
I was helped by a wonderful saleswoman Homeira who met all my needs. I left with a bedroom set and living room set at a great price.
Homeira and Cedric the GM were GREAT at accommodating my demands on prices & shipping. Both are an example of what customer service is all about. Bravo!!
Karen C is the best at what she does. Process was quick and seemless, she made it possible.
Karen was excellent. She helped us find exactly what we wanted and answered our million questions. We came in only looking and bought a whole new set! Love her and will definitely be back to see her when we need something!
I went into the store knowing exactly what I needed, a bookshelf that could double as a pantry. I found it immediately and took a photo of the item number and tag. When I went to the service desk they said I had to have a salesman to buy something. I had to wait ten minutes or so for one to show up, just to enter me into the system so they could get their commission (for doing no work at all in assisting me in my purchase). I found the entire thing silly, unnecessary and a waste of my time and store resources.
Just left this location and was treated horrible!!!! By a guy named Dave… I just opened a credit account which I regret because I will not be using the card… the guy snatched the pillow from me and said I need to make sure the numbers match on both pillows… which I let it go .. then he takes both my pillows to the cashier and repeats like 4 times…makes sure you see her ID and credit card 😡 like dude are you serious!!!!! I finally got fed up and walked away!! Do not go to this location
Mike & staff was very helpful with helping me with accessories around the store . i would definitely recommend! the best ashley’s store in orange county if you ask me
We recently visited Altamonte Springs Ashley’s Furniture in search of the perfect couch and had the pleasure of being assisted by Karen. From the moment we stepped into the store, Karen was incredibly welcoming and attentive. She took the time to understand our needs and preferences, demonstrating an exceptional level of patience and expertise. Karen guided us through various options, explaining the benefits and features of each couch. Her knowledge about the products was impressive, and she helped us weigh our choices without any pressure. It was clear that Karen was genuinely interested in making sure we found exactly what we were looking for. What stood out the most was Karen’s commitment to customer satisfaction. She didn’t just want to make a sale; she wanted to ensure we were happy and confident with our decision. Her approach was both professional and personal, making the entire shopping experience enjoyable and stress-free. Thanks to Karen, we found our ideal couch that fits perfectly in our home. We are grateful for her assistance and highly recommend her to anyone visiting Ashley’s Furniture. Her dedication to customer service is a true asset to the store.
Please come visit David ! He made the experience smooth & respected all our requests. He made us find everything we wanted so easy. He went above & beyond with his service to the costumer! Will be back.
Karen Catuogno did a phenomenal job. Helped my wife and I find the perfect couch and chair for our new home we just purchased. Super knowledgeable, friendly, straightforward and no pressure sales at all. Even when it came down to purchase a couch and chair she helped keep our kids entertained during the process. Just ask for Karen when you get here and you will not have your time wasted.
Karen C was super professional didn’t push me to buy was very knowledgeable about the way I wanted to layout out a room and helped me make the best decision for what my vision was for the room. Definitely couldn’t recommend her enough.
Sale rep Homeira was very helpful, knowledgeable and courteous. Great customer service
I worked with Karen and she was an absolute pleasure! Extremely helpful and knowledgeable. I would highly recommend going to see her for all your furniture needs!
Max is a great salesperson; he showed us exactly what we wanted to see and we were able to choose the perfect piece for our home. And the price was right!
Homeira so friendly and personable and knowledgeable I learned so much from her! Im only looking but she treated me like I was buying today. I am coming back!
David Bruce is the best asset you have taking care of customers like us, we repeat customers and having a great person like him with a can do attitude is outstanding. I will be recommending your store and David to our friends to come see y’all. Janet & Preston
Karen was awesome - very knowledgeable & great to work with.
(Translated by Google) It has been a nightmare, I spent $7000 on my furniture and the bed broke the same day it was delivered, they changed it a week later and a week later the sofa broke, I have been trying to get it changed for two weeks and they refuse, they want to repair it . Obviously I don't accept it because I bought a new sofa, not a repaired one, the quality is terrible and the customer service is even worse. (Original) Ha sido una pesadilla, gaste $7000 en mis muebles y la cama se rompió el mismo día de la entrega, la cambiaron a la semana y una semana después se rompió el sofa , llevo dos semanas tratando de que lo cambien y se niegan , quieren repararlo. Obviamente no lo acepto porque yo compré un sofá nuevo no uno reparado la calidad es pésima y el servicio al cliente es peor aún
Homeira, very professional person. Very helpful. We had a good deal and good price. She explained everything very clear.
My fiance and I were looking for a very specific sized piece of furniture for his game room. We looked around and were sold on a unique looking accent chair that Karen helped us find. She got us some deals and her customer service was 10/10!! Thank you!! Would definitely recommend shopping with her! :)
Homeira showed me the Tempur-Pedic Mattress laid on it while She let me feel the comfort of it operating quality. She was so sweet taking care of me in the wonderful presentation
Our experience was wonderful! David was very professional, showed great interest in our purchase goals. I would recommend the Ashley Store to everyone!
Excellent experience. No pressure to buy or commit.
Homeira was phenomenal! Her customer service and personality was amazing. She stuck with us the during entire process with suggestions and great professional advice. Shes my new go to at Ashleys.
Karen was absolutely amazing and made choosing a couch for our new home easy and seamless. Highly recommend her and this store!
Homie was the best!!!
Great customer service Homi was very professional, patient and knowledgeable of the products.
Absolutely a great experience picking out a sofa and bar stools at Ashley! Very pleased with Karen’s personable customer service and assistance—really made this process quick and easy! :)
It was great. We weren’t attacked at the door, we were given space, and time to look around, and Leslye was amazing. After a long, and exhausting search for our perfect living room, we made our purchase with Leslye, and Ashley Furniture. We couldn’t be happier.
Homeira explained everything and helped us through the whole process and more. Thank you !
Karen helped us with our purchase and she was ANAZING! I felt like I was furniture shopping with my best friend :))
Max waited on us and checked us out. He was helpful while giving us the space we need ed to browse. The checkout process took only about 5 min.
Homeira helped us find 2 wonderful bed sets for my girls. She also informed us of discounts we didn’t know were available, including ensuring we received the discounted prices we did find. Super kid friendly too!
BUY ONLINE DO NOT BUY FROM THE STORE. any issues and customer service is worthless and can't do anything except say I'm sorry and that's not our standard, it appears to be your standard. returns are allowed from online purchases but if the sales associate orders online from an iPad in the store, no returns. I now own an uncomfortable table I can't even fit under and there's nothing that can be done. worst company I've dealt with in a very long time.
Walked into the store to look at a model which they did not have. Sales rep showed us a “similar” model which we tried and loved. She then ordered the set on a iPad from online on the website and set us up for delivery. The table that was sent to our house is so short my husband can’t even sit and they will not take it back claiming I purchased it in store when I never saw the model. Horrible customer service. I will not be back and closing my credit card account immediately.
Great service from Homeria today
Homeira She was helping me today to choose a new bedroom set and mattress.. I was amazed by her knowledge and amazing attitude.. She made my experience better than I ever experience in retail store.. Thank you
My wife and I just moved to the area and needed a lot of furniture. Mike was a tremendous help in picking out the furniture to best fit our house. We will definitely be back to finalize the remaining rooms soon.
Karen Catuogno was AMAZING! I have been to my fair share of furniture stores and this was by far the best experience. She was patient and extremely helpful. She also worked with us and our two kiddos as we changed our minds a few times. She has gained loyal customers from us and everyone we know!
Karen was an outstanding person helping us with our selection of home furniture from understanding our concerns with measurements to helping us in options to choose from, she helped us alot.
Karen was amazing in helping us furnish our living room. We love what she helped us pick out….and she has great shoes 😊 Thank you Karen!
Karen was such a pleasure to work with and she shared her passion for interior decorating while assisting us in finding just the right furnishings for our home. Thank you so much for being such a professional and making our home look so wonderful! Joe and Jamie
Homeira was such a pleasure to work with!
Homeira was wonderful. First time here, I will be back. :)
We had the best experience shopping at Ashley with Homeira. She is kind, patience and informative. If you are looking to buy a good mattress for yourself and your family please go see her!
I've had a great experience with Ashley. I'm a first time buyer.
Homeira is great customer service
I went into Ashley’s today and I was helped by Karen.. She was super patient and helpful the entire time, even after I purchased my furniture. She answered all my questions, honestly might I add. Not only was she extremely helpful but she gave me amazing furniture advice.
Homira was very professional and courteous, and we really appreciated her help with our sale.
Brandon was excellent in all the services provided. He always showed different options and cared about our budget. We will come back! Angel & Martha.
Brought my daughter in today, 1st apartment and of course she didn't think she could find any "young girl" furniture...and then KAREN breezes in the friendliest disposition and a vision for interior design that I've never saw before!! We walked away with a fully furnished apartment, swift delivery date and smiles for days! Karen made this so easy for us, we don't have to go anywhere else!! Thanks again Karen❤️
Homeira helped us to make our decision for our first bedroom set. She was amazing and very helpful. I am very happy with the decision we made. Definitely recommend. Thank you Homeira for being so kind.
My sales representative was great. I was in and out in less than 30 minutes.
Salesperson was great to work with.
Glen Musser was an amazing salesman he’s very knowledgeable patient and a very humble man. I’m very happy with my experience at Ashley thank you 😊
Orlando was our sales person and did a fantastic job. Very knowledgeable and very down to earth. Knew his stuff. Highly recommend.
Homers kanjouri was so helpful and patient with me and my mom. I kept changing my mind and ask a million questions. Great experience
Luis Diaz Ortiz is amazing! His level of professional and customer service is top notch. If you come to this Ashley, you NEED to speak to Luis. Best salesperson I have had help me.
Absolutely amazing customer service with Homeira!! Patient and very knowledgeable. Purchased a Tempur-pedic mattress today, and her knowledge was off the charts! I will gladly do business with her again in the future for all my furniture needs.
Ask 4 Karen! She is the best! Just bought our second bedroom set and office furniture.
Homeira was beyond helpful ! She was so patient and kind helping my husband and I pick out our new couches while dealing with our 2 year old who did not want shop LOL. She helped us find a couch that was perfect for our home. She is extremely knowledgable in the products Ashley sells and I felt very comfortable with her guidance. When you come to Ashley’s furniture make sure to ask for Homeira to help you. You will not be disappointed 😀😀😀
Homeira was very helpful and helped us get something very quickly that we needed. She stayed after hours to assist us and is an asset to your company. Thank you, Homeira!!!
Homeira was very attentive and worked with my needs. She was able to not only get me the piece of furniture I wanted but get me the financing options that worked best with my situation!
Wonderful service from the time I walked in the door. Karen took the time and was a tremendous help. I'm very happy with my purchase. THANK YOU Karen!
Lovely pieces. Great salesman who didn't hassle you and let you roam the store.
Homeira was outstanding. She explained everything and really seems as she cares.i would highly recommend her
Helpful and professional sales rep. I got what I wanted.
Glenn was fantastic during our search for a new couch. Very patient, knowledgeable, and personalable! I will definitely be coming back to purchase more furniture from this location with Glenn!
Excellent customer service!!! Thank you Karen, for all of your help!
Homeira greeted us at the entrance, listened to our needs. helped us get exactly what we wanted and then got us a great deal in the process.... if she is your rep, you are in good hands.
Homeira Excellent customer service...very polite.
We came to purchase a sofa and we have been delighted to have help by Karen. She was very informative, helpful, and welcoming. We will most definitely come back soon!
Princeton was awesome!! Super patient knowledgeable.
Homeira and Vik were excellent working with us getting most of our rooms furnished for our new Florida home. They gave us great deals and she was informative and very friendly. She gave us a home warming gift as well. Very sweet and awesome sales woman. We will be back.
This was, by far, the most enjoyable time I've experienced while shopping for furniture. Both Jose, at the Kissimmee, FL showroom, and Brandon, at the Altamonte Springs showroom, were helpful, knowledgeable, and efficient in tending to my needs. There were no hard-sell tactics used, and I found exactly the items I needed. Ashley should give lessons on how to sell.
Homeira was very kind and advised us to make the best choice
Awesome in and out ..staff wonderful. Princeton a great guy.
Homeira was very helpful and made the process easy when I was shopping for my outdoor patio table.
I would like to Thank Rose Clark for outstanding service. She was Professional, Knowledgeable and knew how to treat a Customer. I will continue to shop at Ashley in the Altamonte springs location because of Rose. Thanks again!!
I went to Ashley (Altamonte) to see a beautiful cabinet found online for my dinning room, before purchase. We were greeted by Mr Glenn. He was very welcoming and offered to help us locate the piece which was on the floor. I was unsure if it would fit the space. Mr.Glenn provided his card and assured us he would be there to help if needed. I contacted him back to confirm. We returned the next day and were provided excellent service. Mr Glenn went above and beyond to ensure we got what we needed. This has been our best furniture shopping experience thus far. I will definitely return and tell my family and friends.
The selection at this particular store is unmatched. I’ve been to a few Ashley stores, but nothing jumped out. I decided to stop at this one and I couldn’t make my mind up because I wanted to buy everything. Karen was my associate and she provided the best customer service and was extremely patient and informative. I am very satisfied with my purchase!
I have been working with Karen for months. I had a specific vision and she helped me bring it to fruition.. Go see Karen!!
Bought a sofa and a loveseat
My siblings and I went to the Ashley Store location in Altamonte to purchase brand new living room and bedroom furniture. We worked with Karen, who was top notch and handled our every want and need. She answered all of our questions, and was very personable and outgoing throughout the process. Couldn't have asked for a better person to help us!
As we walked in the store , We were greeted by Karen, she was very friendly and informative and answered every question we had , she walked with us throughout the store showing us different furniture until we found exactly what we were looking for. Thank you Karen for your help .
Karen was very when my daughter and her boyfriend were searching for the perfect sofa for their new apartment. She was very low pressure and just a delightful person! I appreciate the quality of the products and the genuine kindness displayed by the staff.
Glenn is amazing! He helped us pick the perfect dining room set and took the time to listen to our needs and get the best deal available. We have purchased several things through the past couple of years and each time Glenn went above and beyond to assist us! He follows the service standards that any customer will appreciate: Making it easy!
Karen was fantastic!
Staff were very friendly and attentive yet not pushy to make a purchase, something I appreciate
This is our second purchase with Karen and she is amazing. She has a great sense of style and recommendations for accent pieces. She is amazing to work with, she has a great and fun personality. If you get an opportunity to work with her, you definitely would not be disappointed in any aspect from time of purchase through delivery of your furniture and beyond. I would give Karen 10 stars easy.
I love the service we received from the moment we walked in the door. We were greeted with a smile and welcomed. Sarah quickly assisted us with finding what we needed. It was a pleasure working with her.
Karen was the best employee for the job, helped with everything and then some. She really knows how to put pieces together. Gives great input on quality as well. 10/10
Our sales lady Karen was fantastic!! Very helpful and knowledgeable.
Karen helped us with our selections. She was very knowledgeable in design and helped us select furniture for my entire apartment. I would highly recommend having her help with furniture selection.
Homeira was very kind and helpful and worked to ensure the price was matched to online. Thank you!
Homeira was really helpful, she is wonderful and explained every detail to us. We are so happy with our purchase.
Courteous service and was greeted by Kristy . She showed us around the sales floor. Added suggestions on what we were looking for. We are very happy with our purchase.
This is my go to store for furniture, can never go wrong with it. This store in particular is fantastic and their sales team is always so helpful! Our most recent visit we were helped by Karen and she was great. She led us to the section we needed and let us take our time looking but was around in case we had questions. Just overall great customer service skills, nice, not pushy, and can joke around. We ended up finding the coffee table we wanted as well which was a bonus! Thanks Karen and this Ashley store for making our experience always a good one. :)
Awesome experience- amazing and helpful Sales associate Highly recommend
Homie was exceptionally helpful during our visit to Ashley Furniture. Her knowledge on mattresses, and other furnishings paired with her joyous attitude made for a pleasant shopping experience. I am now confident I chosen the right furniture and could never have done it without Homie’s help. I would go back to Ashley Furniture just for Homie to be my advisor. Thank you for everything!
I walked into Ashley’s Furniture after work in need of a few pieces to make my upcoming move in complete. Hommie greeted me upon arrival and I told her what I needed and she was able to meet all of my requests quickly. I told her what my budget was and she got her manager Victor involved to secure the best deal ever. I have been a loyal customer for over 10 years and Hommie and Victor made this experience the best one yet! If you are looking for an A rated experience stop in to see Hommie she will take great care of your needs!
Glen has provided great customer service.
Sales rep was great , friendly and knowledgeable. Very good to work with. Very patient. Quick i’m got what i want and some extra things too. Great experience.
Great store and great selection of furniture. Mr Musser is a great person that helped Me and my daughter.
Karen is the absolute best! We gave her a vision and she made it happen. Very knowledgeable and fun. We found the perfect leather sofa here. We will be back just for Karen!
I want to Thank Rose for her timely response and humble recommendations as this was my second visit to the store. My first visit was not received or welcoming. Nonetheless, Rose went above and beyond my expectations and genuine appreciation for her craft.
I worked with Karen and she was amazing. She helped with my cost and delivery fee. I’m very please with her customer support and she gave me a great customer experience. I would recommend her to any I know who needs furniture. Awesome Karen thank you
Homeira at Ashley’s Furniture Store did such an amazing job helping us find the perfect match for what we were looking for! She was super nice and answered all of our questions! I highly recommend going in to see Homeira at Ashelys in altamonte!
Homeira was very quick and efficient during the process of purchasing our dining table. Thank you!
Kristy followed to the tee regarding what I was looking for and helped me to finalize the deal with my furniture!! Very happy Thank you much!!
I’m not sure why this would happen. You send me a text to review my experience, which was a couple of days ago, it’s showing my daughters’ name instead of mine??
What A Pleasure… I Said I Wouldn’t Buy Anything From Ashley’s Again… My Sales Person Was So Professional, Knowledgeable & Friendly … Ge Win Me Over ..:. Thank You Glenn
My husband and I visited the store for the first time. The experience was great and so was all the team members! Will shop there again!
we met with a gentleman named Glenn and he was incredible. he truly cared about what we wanted and got us an amazing deal on a beautiful piece of furniture. i would recommend coming to this store as they clearly have an exceptional staff
Less than two years ago I purchased several pieces of furniture from this store. As of today, two are broken beyond repair after normal usage, and I now have to buy new furniture again. Terrible quality and a waste of money.
Homeira was very helpful, courteous, friendly and informative. Appreciated how down to earth she was towards us.
I'm so disappointed in this store. My mother is a senior and just lives on her social security. She had been saving for an accent cabinet for a while and was so excited when she picked one out at this store. It arrived damaged and the delivery guy told her whatever he could so he wouldn't put it back on the truck. He told her they would fix everything and if she wasn't happy they would still refund her. My mother has had this cabinet just sitting in her dining room for over a month unusable and damaged and Cedric the manager wouldn't even see her when we came to the store to request a refund. It's horrible how they treat our senior citizens just to make a buck, please shop anywhere but here.
Please stay away from this store if you expect superior customer service because they don't care about the customer. I bought an accent cabinet from the Altamonte Springs, FL store on 9/4/23. The cabinet arrived damaged and the delivery guy said we didn't have to return it right then because if we documented all the issues a technician would come out to fix everything and if we were not 100% satisfied we could still return it. We documented and notified customer service the same day of all the issues. The technician came out and even noted additional damage to the unit but he did order some replacement doors. Those doors also arrived with some damage as well. After I realized all the issues would not be able to be fixed without getting a whole new unit I contacted customer service for a refund. They said since we accepted the item it can't be returned but a manager could issue a refund at their discretion. We hoped that since we were lied to and given a damaged item that they would make an exception so we went to the store and requested to speak with the manager. The manager Cedrick was at the store but refused to see us, I was surprised he wouldn't even do the curtesy of introducing himself but we waited at the store for 2 hours and an associate named Watley helped us and seemed to be sincerely sorry for all the trouble. We were very respectful, didn't yell at anyone and just stated our case and all the inconvenience we have been through. Watley said he’d submit a ticket to corporate to get the refund approved or sending a new unit. I asked him what the success rate was on approving the refunds and he said they usually do because they don’t want to sell an inferior product and provide bad customer service. He said we would hear back within 24 hours on the decision of them either exchanging it for a new cabinet or providing the refund. I asked what if it gets denied and he said to let him know and Cedrick would get involved to make it right. Two days later I didn’t get a call so I called and found out it was denied the same day it was submitted, I was not even notified. I've tried emailing and calling the store but of course no one will get back to me, they don't even answer the phone. I understand it is Ashley’s policy to not do refunds once the item is accepted but I wouldn't have accepted a damaged item if we knew we would be stuck with it since it was promised to be fixed. They still won't provide a refund and are sending out another technician, they wouldn't even refund the shipping cost of the premium delivery even though the experience was horrible. Anyone shopping at Ashley's, please don't learn the hard way. If the item is delivered with damage send it back right then! Even if they offer to fix it you will have to wait 2 weeks for a technician who will come unprepared and then another 2 weeks for replacement parts that will more then likely be damaged too and then you have to reschedule the technician. It will be months before you get it fixed and we have had this cabinet over a month and can't even use it and have to wait another 2 weeks for a technician to come out. This has been a nightmare! Please do yourself a favor and avoid at all costs. I will tell all my friends, coworkers and family, really anyone who will listen about my bad experience.
Not only do they keep changing the delivery date now for the third time l, they have the worst customer service
Homeira was a pleasure to have as my salesperson. She is very knowledgable in all aspects of Ashley Furniture and has a very pleasant demeanor. As a profressional, she is the best person I have conducted business with in a very long time. As an individual, she is a gem. I am very pleased with my purchase and experience. 5+ STARS.
Good location and selection of Furniture
Homeira and Cedric the GM helped us create our dream living room. We came looking for an end table with a couple of other ideas in mind for our home. Both Homeira and Cedric kept our budget in mind and worked so hard to find us exactly what we wanted and more. We are so grateful for the awesome shopping experience at this location and will continue to be loyal customers! As new homeowners we were looking for a trustworthy team and store to work with and that’s exactly what we found at this Ashley’s location in Altamonte. Thank you so much!! :)
Dave was great to work with. Ashley is our favorite furniture store. Quality, look style and value are all very good.
After a week of trying to resolve a delivery issue, damaged furniture, put together wrong as well as leaving a mess in front of our yard, we still are trying to get a call back to figure out what type of resolution they will provide. As far as the store, they don’t care as long as they got your money. Will never be using Ashley furniture again. Good luck keeping customers, and it looks like we aren’t the only ones not happy with their delivery service.
Princeton is great! We love the quality of Ashley furniture as well as their great customer service
The one star is for Princeton the sales guy. He was the nicest part of this whole experience. The furniture we ordered during Labor Day weekend came broken beyond repair. The delivery guys weren’t even Ashley’s employees and that was a whole other mess of an experience. The furniture is poor quality and the customer service SUCKS. We denied the two broken dressers that came broken and were told that customer service would be able to refund us. When we called them they told us they wouldn’t refund us and that they were sending another with no guarantee of it being in good condition. Ended up coming back to the store to talk to customer service in store and they had the same attitude as the ones on the phone but at least we were able to get it refunded. The only piece of furniture that didn’t come completely broken still came defected and we have an appointment to get fixed. We will see how that goes…..
Princeton took care of us, well knowledge all around, I was on a time frame and did it very efficiently and quickly. Thanks again.
I was overwhelmed by the number of sofa choices in town, but Karen made it easy to choose from options that fit my top preferences and I got to go home relieved.
Sarah and Steph was so great
BEWARE of their sales tactics. Homeira tricked us into buying some pieces of furniture but never told us that we were paying $400 for “premium delivery”. When I saw that extra charge on my card tried to dispute it to no avail. Had floor damage from the delivery company but they refused to pay for it and I have all the evidence including video recordings of it. Just try to go to another store or be aware of this when you go in the store. Don’t let them scam you into paying shipping, you can get the same items with FREE SHIPPING online. Update: Their response is not true, I reached out and they said there was nothing they could do about the damage or the delivery surcharge. Just be aware of this when going to their store.
Homeira and Stephanie, I came in the store and Homie was nice and knowledgeable about what was on sale and different items. Once I found what I was looking for Homeira answered all my questions and showed us different mattresses. Once finished with picking items out Homeira introduced us to Stephanie and financing was smooth and wonderful. They are a great asset to Ashley Furniture. This company should be proud of them. I am highly satisfied. I will be back again.
David was great!
Max was great to work with and had great service, follow up, flexibility, and was willing to help long after sale was completed to ensure our experience was good. Will be a returning customer!
Homeora excellent work
We would like to thanks sales rep Orlando for his wonderful assistance and professionalism!!! We bought a sofa and dining table and were able to get both good sale and quality!! He was such a great help!
Princeton was really kind and patient with helping me and my family choose the perfect living room set
Homeira The best sales person I’ve come across in a long time. Knows her stuff and no pressure.
Homie was very attentive to our needs and was very nice and informative. Thank you! Ashley Home Store.
Phenomenal service, thank you Cedric! Beyond words, thankful we got our whole set here. Can't wait to see it in person, assembled with our mattress an everything!
Ashley Furniture is great with so many tasteful and stylish pieces and groups to choose from. How do you make up your mind and also get the best advice for your furniture dreams and best options for financing?? ASK FOR KAREN for your salesperson!! Polite, professional, patient, knowledgeable -- simply the best!!!
Staff was polite, willing to help and was knowledgeable about the products
Princeton was knowledgeable and professional. We had a large selection to choose from. Process was easy and quick. Loved the experience.
Princeton was amazing sales rep that helped my spouse and I pick out our new couch and recliner !!
Disappointed. Delivered bed set without all parts. Delivery had to notify store and schedule a later time the same day to return and set bed set up. This was time consuming and original deliver people spoke little English..
Purchased a bed & nightstand set on Labor Day weekend. They were offering no sales which was my first annoyance. My daughter really liked this set over others we had seen so I purchased it anyway. They charged me a $329.99 delivery fee ( Ridiculously high in my opinion for a bed frame & 2 nightstands) Well, delivery day came, I had to leave work early to be here. When they finally arrive, part of the bed was completely busted so they couldn’t deliver the items we had already waited almost a month to get. I was told that someone would be reaching out to me to fix the issue the next day. 2 days later I still haven’t heard anything. So, I call customer care. In the system they had already rescheduled the delivery ( which I wouldn’t have known about unless I called) & no one even contacted me to see if that date worked for me. I asked for a refund of the delivery fee since I took off work for this delivery I didn’t get & now I will have to take off work a second time. The customer care has no authority for this & tell me to call the store. Well, when you call the store # it takes you to customer care where they just tell me they don’t know why the store isn’t answering the phone. This whole experience has been very annoying & a huge waste of my time. It’s ridiculous to be spending this much money & no one cares about doing their job correctly. WHY isn’t the furniture inspected before Leaving the warehouse so you aren’t wasting peoples time? I go to work to pay for this stuff, I take off work to meet their delivery times, they deliver broken furniture, they don’t communicate, they reschedule another time without checking with me or even bothering to tell me, & somehow I’m just supposed to be fine with it. This is NOT customer service. I will never buy from Ashley furniture again & I will make sure to pass on how ridiculous this experience has been to my friends, family, & neighbors. As someone who runs a small business customer service is everything. If you make a mistake you correct it. PS. I also purchased a bedroom set & other furniture from Rooms to Go for my son. They actually run sales, gave me free delivery, showed up on my schedule, & the delivery was smooth. Don’t waste your time at Ashley Furniture. They don’t care about doing their jobs, not wasting people’s time, & not fixing their mistakes.
Princeton Excellent customer service, very attentive and friendly. We were very satisfied with the purchase we made.
Friendly employees, helpful and eager to help you get what you want…thank you to both Rose and the short, stocky Hispanic guy who was the first one to greet me and show me what was available. I’m sorry I do not remember his name….Orlando location, south 436. Keep up the great work! 😊
Glenn was extremely polite, welcoming, & very helpful with finding a dresser for my house. He was also friendly, quick, & efficient with paperwork as well.
Mr. Glenn was so sweet and so helpful! I definitely recommend getting your furniture from here!
Orlando was very helpful and courteous ... we are very happy with his service...👍👍👍👍👍
Rose was the best in helping us pick a couch and helping us get the best price. Amazing sales associate
I had a fantastic experience with Homeira, the furniture sales associate, when I visited the store to pick out my living room furniture set for my new apartment. From the moment I walked in, Homeira greeted me with a warm and welcoming smile, making me feel right at home. She listened attentively as I explained my preferences and the style I was aiming for in my new living room. Homeira's extensive knowledge of the furniture options available was truly impressive. She guided me through the showroom, pointing out pieces that matched my vision perfectly and even offered creative suggestions that I hadn't considered. What really stood out was Homeira's patience and dedication. She didn't rush me into making a decision but rather encouraged me to take my time and explore various options. She answered all my questions with expertise and helped me weigh the pros and cons of different furniture sets. Thanks to Homeira's assistance, I ended up with a living room furniture set that exceeded my expectations. Her exceptional customer service skills and genuine passion for interior design made the entire shopping process enjoyable and stress-free. I can't thank her enough for her amazing help, and I highly recommend her to anyone looking for furniture assistance. Homeira truly made my apartment feel like a home.
Homeira was very helpful with my purchases. She answered all of my questions and showed me a lot of great products. Great experience 👍
Homeira was very kind and helpful. It was very quick and easy service!
Homeira - Helped us pretty good today. Thank you for your assistance.
Excellent experience purchasing our first reclining couch! Superb depth of knowledge provided by salesperson, David Bruce at the Altamonte store. Kind & tremendously helpful, David knows his products and was able to readily answer every question and patiently help us make the right choice for our needs. Customer service was top-notch. We will be back for future purchases!
Glenn at the Altamonte store was amazing. He was professional and took good care of us. Definitely ask for Glenn whenever you come to the Altamonte location. I recommend him and trust him.
Karen was wonderful! No pressure, very patient, took her time in showing us different ideas. We will definitely ask for her with future purchases!
Glenn Musser was a great help today when looking for a chair, ottoman and side table for our family room. He allowed us time to look around the store and checked in with us to see if we had any questions or needed help. We ended up finding what we were looking for! Thanks Glenn for making it a seamless process
Orlando was very patient and helpful 👍🏿👍🏿
If you go to this location, make sure to ask for Glen! He is amazing and made the furniture buying process so simple. Thank you Glen!!
Great experience with Karen , she new exactly what i need it .
I always find something I like at Ashley's! My last purchase was a beautiful entry table. The staff were very helpful and friendly and made my purchase very simple and easy! I'll be back!
Mr David at Ashley furniture was amazing, and very knowledgeable in assisting us with what was best for us.
David was an awesome salesman. He was very knowledgeable and explained everything to us without us having to ask. He was very professional. Excellent customer service skills!
I had amazing experience with Karen, I came to the store several time to purchase items for my brand new house and Karen had the patience and great opinions on different items. Plus Karen waited for me after hours of her shift to finally make the purchase me and my wife chose. Thanks Karen!
We had a great experience getting our dinning room and TV stand . Sarah was courteous, patience and good at helping us finding what we need it for our home . Great addition to your team . Jennifer Branes.
Karen was very helpful and not pushy throughout my shopping experience.
Karen at the Ashley Furniture in Altamonte Springs is incredible! She is patient and kind and doesn’t make you feel pressured at all. She is very informed about the products, warranty, delivery, etc.. You can tell she is super passionate about what she does and cares about forming relationships with customers rather than just the sale. We appreciate her help so much and will definitely be back to see her for future purchases!
We came in looking for a couch and Karen our sales person was terrific and very nice to us even though we are young which was amazing. We will definitely be back in the future because of her! Also the prices on there items are very reasonable and the quality of the couches was good.
Karen, has the BEST customer service we have ever encountered, she’s extremely nice and helpful. When we came back to purchase more furniture she remembered our names which made us feel special!! We will be back just for her!!
Karen was the best, asked what I had in mind and then showed it to me! Amazing! Excited to have my new furniture delivered, it’s exactly what I have been searching for!
Glenn & Stephanie was both very helpful today. Will be returning. :)
Excellent customer service, compassionate and consistent to satisfying the customer thru the entire process.
I had the privilege of meeting Sara and having her to assist me in finding the deal of a lifetime. Sara was very friendly, knowledgeable and helpful to me and my brother. Thanks so much Sara for all your help in finding my beautiful furniture. Thanks, Dianne and Darold Ingram
I liked this store the staff were friendly they don't pop in your face every minute. They definitely give you enough time to look on your own. There is a lot to choose to choose from. Ashley is and always my favorite furniture store.
The sales representative, Rose, was excellent and very helpful. The process was simple and efficient. The product is fairly priced and seems to be of good quality. My only concern is that the delivery charge of $249.99 is high for just a couch, chair and ottoman being delivered in downtown Orlando.
Great service, selection and selection!
Karen did a great job making the sale for us! She listened to our needs and helped us out and we did not feel pressured at all! Thanks so much!
Orlando gave us excellent service. He is so friendly and likeable, awesome service and gentlemen.🙏❣️ Very Best, Monika & Terry
Our sales advisor, Sarah Viera, was wonderful. Helpful, patient, and knowledgeable. She has a charming personality and demeanor that puts you at ease, and makes you feel welcome.
Good attention Really friendly
I have purchased from Ashley’s furniture for years and cannot believe the level of service that I have been provided lately. I purchased a bedroom set, mattress, and couch at the end of last year, which was my most recent purchase. The headboard has LED lights that do not work. I have put two separate orders for repairs and it still does not work. The technician, Bonito, has been to my house two times and blamed the remote not working the first time, then the wiring the second time. The last visit to make the repair was on August 3rd. To this day, the parts have not been ordered and the headboard is still broke and has been since the purchase of it. I have visited the local store in Sanford Florida, and spoke to the sales manager that goes by Moe. He advised that the Altamonte Springs, FL store was to blame and that I needed to reach out to that store since that is where I purchased the headboard. I have called several times and spoke to numerous employees, Freya, Watley, Jose, which all informed me that they would leave a message for the manager, Sedrick, to call me. I have reached out to corporate, even left a message for Human Resources, to attempt to get a call back. I will never shop from Ashley’s again. This has been a nightmare.
Karen was terrific! She listened carefully to our needs and found exactly what we needed. We couldn’t be more pleased.
Karen was the most amazing sales rep here at Ashley’s! She accommodated us with everything we wanted to build our dream home! Thank you Karen for going through the process with us and finding the exact furniture we needed and wanted!!
Ask for Rose, she’s awesome and understands exactly what I’m looking for
(Translated by Google) Very friendly staff Karen attended me and knew how to understand what I was looking for (Original) Muy amable el personal me atendio karen y supo entender lo que buscaba
Just furnished my spot from bedroom the to the kitchen, and my experience was great with the help of Karen one of the best employees there! Thanks Karen & Ashley.
I'm beyond frustrated with Ashley Furniture, I ordered a dresser and a bed frame and chose the option where the delivery person puts the furniture together. Unfortunately it wasn't disclosed it was only for the dresser. As I'm putting the bed together, lucky me finds out theres two important pieces missing. I call customer service and all they can say is we'll have the pieces shipped to you within 7-10 business days. Keep in mind I just sold my bed frame so now I'll be sleeping on the floor on the mattress. I then asked for a supervisor and she advised "it'll be shipped next week, I don't know when but you'll get an email". I asked if she can send someone to build the bed since I only had my friend over that day to help. She said no and said she could credit me 10% of my purchase to pay for someone to put together. I'm sorry I don't think $40 will pay anyone to do it. I'm beyond frustrated and will not continue to shop at Ashley Furniture about being a long term customer & I'll be sure to let everyone know. This is beyond upsetting.
Homeira - She was helpful and made the buying purchase go by very smoothly
Homeira was very helpful and informative. 10/10 recommend this location if you’re interested in buying a mattress.
Homeira did an amazing job finding us our new family new dining room. Great experience working with her
Staff was very polite, courteous and professional. Prices of the products reasonable. The style of the furniture and accessories are fashionable and up-to-date. I would definitely recommend Ashley home store to my friends and family as well as others to come and experience what I've experienced today. Which was friendly faces , awesome customer service & reasonable prices.
Homeira was so kind and provided us with excellent service. She helped us with everything we needed and made sure we were comfortable with what we chose.
Homeira she is the best. Thank you
Homeira was super helpful and allowed me to pick out the perfect couch for my new apartment. Ask for her when you come in, she has the best energy.
Karen is amazing! Very pleased with her efficiency, incredible customer service and fun loving personality. Quality furniture and broad selection. Quick delivery time as well. I’d visit and certainly ask for Karen!
Wow!! If you are looking for a true professional who will not only assist you with your search for the "perfect" furniture, but also make you feel like family, then Nancy is your go-to sales associate! We made several trips and she always bent over backwards to help us measure, check the workmanship, and compare the accessories on many, many couches. We would definitely recommend Nancy for your furniture needs!!
Karen was very knowledgeable, worked within my budget, she was very patient with switching my orders around and substituting different options. She is very pleasant and kind. Thank you Karen for accommodating our needs.
Karen is the absolute best!
Homeira was very kind and helpful. She answered all of our questions promptly and honestly, and we’re walking away happy customers. Edit: I was very happy. But I tried to make a return and they refused multiple times. So now I’m unhappy with my couch and I will not be purchasing from Ashley again.
Went into the store absolutely clueless. With the assistance of Glenn, I came out with an entire living room set and patio furniture. Glenn was attentive and assisted tremendously with completing my vision of furnishing my new home. Thanks Glenn!
Sarah, our salesperson was very helpful and showed us many different options for new dining room set. Great price for full set and it is scheduled for delivery next week.
This store had a great selection of furniture. The staff was friendly, knowledgeable, and listened to what I was shopping for, and answered all my questions.
From the moment I entered the store I felt like a valued customer. My sales agent Mr. Glenn was helpful and very patient. Thank you Ashley's for having a great selection of furniture and a great Team!!! Dee
Glenn Musser was AMAZING. Truly made this process easy and exciting to go through. Wouldn’t have it any other way.
Glenn Musser is the best. He is very friendly, corteous,knowledgeable, took his time to show me and made me feel like home. We need more sales people like him. Thank you.
Sales associate was great. Delivery team also great. Furniture was delivered unfortunately without hardware. Instead of taking it with them it was left at the home in a pile for three weeks. After numerous attempts to connect with corporate a second delivery was scheduled, again without hardware. The drivers were scrambling to find screws to assemble. Was unable to connect with store again and transfered to oversees customer service that failed to imput service ticket on the first delivery.
Homeira was a wonderful saleswoman. Very sweet and helpful. Ask for her next time you’re in.
We shopped at Ashley's online site and in their Altamonte store for new den furniture. In store salesman Dave Bruce made the experience quick and easy. This is not our 1st time purchasing from Ashley's. They are always our 1st stop when looking for furniture. Thank you once again.
Homeira was a wonderful saleswoman, a credit to the Ashley brand. Very understanding! She's a keeper! If buying in the future, I'll be sure to shop here again.
We loved Karen , she made the process quick and easy without making us feel pressured. She made sure we knew everything we needed to. We’ll be back for Karen for anymore furniture purchases!
Great place to look for furniture. My wife and I were looking for something very specific and Orlando listened to our needs and pretty much walked us up to what we were asking for. He has a great personality, extremely helpful and his willingness to help clearly stood out. Some of the other stores we went to pretty much pointed you in a direction and expected you to find what you want on your own. Not so here! We did wind up purchasing the furniture we found here. Delivery was amazingly fast. We purchased it on a Tuesday and that Thursday afternoon we were enjoying it! Wow! Orlando, thank you for your help and we will definitely be back when we need additional furniture. By the way we love our new living room furniture. Thanks again, Lynn & Bob
Homeira was very helpful throughout the entire process from start to finish in assisting us through the furniture purchasing process. We only came in for a sectional couch but ended up leaving with a new bed and coffee table amongst other things. Her knowledge of the mattresses and the rest of the product in the store was amazing. We appreciate her patience and professionalism, thank you Homeira!
Karen was so awesome, coming back again for more furniture. Thank you so so much !
Luis was an absolute pleasure! Very helpful, knowledgeable, patient and not at all pushy. I highly recommend asking for him if you come to this location.
Homeira was a true professional and her knowledge in the furniture business is fantastic.
Karen Catuogno was the best sales out of all the furniture stores we have been to
Good experience, polite and helpful sales person
Homeira was very helpful and friendly. She was knowledgeable about the products and had a good balance of checking up on us and leaving us to discuss on our own. We would come back and specifically ask for her again. 5 stars!
Polite and friendly service. Good knowledge of their merchandise. Fast and complete Purchase
Rose was fantastic at explaining and helping us with our purchase of furniture for our home.
Homeira was such a wonderful help when I came in with questions about mattresses! I greatly appreciate her!! I would recommend working with her to anyone!!
Homeora ("Homie") was extremely informative and helpful. Highly recommend her if you are in the market to buy a mattress.
Christy was great to work with, very helpful! Everyone was really friendly!
Homeira delivered a wonderful experience for me. I couldn’t ask for a better sales rep.
Homeira was great!
Karen is amazing! So helpful for the beginning to the end. I will be returning for future purchases.
Kristy was so sweet and kind she answered all our questions and even gave us some extra perks. Thank you!
Karen was fantastic! We are graduating from hand me down couches to our first new couch and she made helping us a breeze.
Karen at Ashley’s was amazing she toured us very professional, lots of knowledge we bought what she told is it looks amazing in my house. Thank you so much for your great advice
After shopping at several other stores, we found our sectional at Ashley HomeStore. No pressure from any salesperson, but when we needed someone, Orlando was extremely helpful. Found and purchased what we needed.
Clean quality furniture nice place.
Homeira My good saleswoman from 1 to 10 is an excellent 12
Karen Catauogno Wonderful person, lovely personality, so helpful in every way, worth every star
The service was prompt, sincere, and helpful. Karen was honest and efficient. Thank you!
Homeira was very knowledgeable about the mattresses in the store that I was looking at. She found me a mattress that met my needs.
Glenn was very helpful and made our buying experience great! Excited to have my furniture delivered today. Thanks Glen
Writing all the details of our great experience would require much more space. Karen gave us an amazing shopping experuence. When we walked in we were all over the place. Karen helped us tie everything in and helped us have a visual of our spaces and color scheme to make the right choices. She is very knowledgeable with great taste for decor. If you visit this store, you want to shop with Karen.
Brandon was amazing!!!
Homeira was absolutely amazing in assisting us with finding the best bed for my daughter. Her and Priya did everything to ensure I was able to purchase all on my list. Thank you so much for helping me and my daughter get started in our new home with all we purchased.
Karen at the Altamonte Springs location was very helpful and patient with us while we went looking for a new couch and bed for my son. She greeted us when we walked in and helped us along the way.
Homeira was extremely helpful. She let us browse the store and find what we needed and was more than happy to assist when we were ready to purchase.
Rose was awesome! She helped us pick out our living room couch as well as our mattress. Ask for Rose when you shop here!
Homeira was fantastic with her mattress knowledge. She was super friendly and not pushy at all. Go see her if you are looking for a mattress!
Homeira did a great job at giving us time to make our decision without hovering over us and the the experience very nice!!
Homeira was a great help with fabric and color of my new furniture purchase. A true professional.
We bought a sectional and one of the recliners came damage and doesn’t go in properly .We have been dealing with horrible consumer service and no communication. Every time I call the customer number I spend 15-20 minutes trying to get to right person. The managers don’t pick the phone and it’s very hard to get through customer service. I shouldn’t have to deal with this non sense with brand new couches. And on top of that one the sections seats up and doesn’t fit correctly. I had a horrible experience and still waiting for my damage piece to be replaced or addressed. Don’t get any furniture from Ashleys there is plenty of furniture stores with better quality and customer service. Don’t make the mistake we did!!!!
Karen was excellent! Great service and easy to work with, answered all of our questions. -Ashley Roseberry
Homeira was very helpful, and diligent with me and my tiny little girl.
We have loved our experience with Ashley in Altamonte Springs. We needed some warranty help, and Jose was amazing. This kind of customer care is so rare in these times. Ashley knocks it out of the park.
Homeira very helpful and knowledgeable!
Wonderful sales experience with Karen. She was extremely helpful answering our questions so we could make an informed decision at the moment to make our purchase. If you visit the Altamonte Spring location, make certain you ask for karen. I guarantee you will be satisfied!
Karen was very helpful with entire process, super friendly and knowledgeable with design. Thanks Karen!
It was a pleasure meeting Glenn he was so attractive to my husband and I we were approved for what we needed and the process was quick and easy.
Karen was exceptional! I came in with some idea of what I wanted but didn't know where to start or what made sense in my new home. She held my hand the entire way. We looked at the layout together and started my shopping journey from there. What I liked the most was I never felt sold to only educated throughout my entire process. Thank you for everything, Karen!! 🤗💕
Homeira greeted me as soon as I walked in ready to assist me. I told her what I wanted and she did a great job. Throughout my journey and decision making process she was patient and kind. Thank you so much.
Great costumer service. Amazing quality furniture at a great price
Sarah helped us find the perfect sofa!
David was very helpful but there was a woman who was a bit annoying asking about who was assisting us after I noticed her about David 2x
Homeira was very helpful and made it easy to find what we needed, thanks so much
Dave was amazing! He was very helpful without being pushy about making a sale highly recommended!!!
Homeira amazing customer service
Unfortunately, I have to change my review. I ordered my furniture six weeks prior to the delivery date. One of the essential items was canceled without any communication from the store or customer service. I have spoken to at least 4 customer service reps, another 5 store reps, and texted with sales rep. I am being told that I should order again since the piece was canceled. Even though my original order covered the delivery fee, now I am being invoiced for delivery. Finally, it is disappointing that I was told by the sales associate that she gave me a good deal on all my items. I see that online the item is about 40% less. Disappointing experience.
Sarah was very helpful with helping me pick out my furniture! Highly recommend
Super friendly service no presure let me take my time would recommend Glenn as a salesmen
Homers was so friendly and very helpful and knowledgeable! Loved working with her.
Ashley Furniture Company are a very good place to buy furniture! My experience was great!
Karen was the absolute best! Love shopping here
Homeira has been wonderful to work with. She greeted my family with the most beautiful, warm smile when we stopped in after signing the contract to build our new home and made us feel like family. We didn’t purchase anything that day, but I did get her card. Fast forward almost 2 years later, our house is finally finished! Card in hand, I went back to Ashley Furniture to yet again be greeted by Homeira. She was able to help us out with all our furniture needs and offered a lot of valuable advice. I am very pleased with our buying experience and will return for future purchases.
Homeira was fantastic and super helpful. Was able to expedite our process in buying a couch and out the door with smiles!!
Karen Catuogno was excellent service from time we came into store, she also went as far as to help with color coordination. Thank you Karen for your excellent service
Karen Catuogono was a great help with positive energy. She helped me purchased my first bedroom set.
Homeira is very friendly and professional. She knows her things and very helpful to the process.
Brandon is amazing, patient & professional. Ask for him if you are visiting the Altamonte Springs Ashley. 5 plus stars for Brandon.
Karen is the absolute best she walked us through everything and helped us make final decisions on my home decor, top notch service.
Brandon was super awesome and helpful! Great customer service!
Upon entering the store I was greeted by Rose who was very friendly and helpful. I had a great shopping experience and Rose was there along the way to answer all of my questions about the furniture. She was very knowledgeable and I will definitely ask for her the next time I return.
Homeira did a great review of sleeping solutions and mattresses!
Sarah was amazing with helping us in selecting the correct recliner.
Great customer service Sarah was very professional and courteous.
Sarah
Store is quiet & comfortable, Karen was very helpful, & allowed us time to think.
Sara was an exceptional Sales Person. She was very patient with me and showed me what I was looking for. I appreciate her continuous smile. Excellent customer service. I will return again to Ashley 's.
Absolutely hate shopping here . Very uncomfortable indeed . Had awful time today . Was rushed told I needed to ring my my things before I went to the bathroom . Pushed through a side door and my things pushed out side in path , last then left me . I wasn’t even able to look around the lady just kept taking my tags . It was by far the worse experience ever . Shall be reviewing on all the avenues . Ashley, terrible place to relax and shop .
Karen was so quick, helpful, and didn’t pressure us at all. Loved working with her and will reach back out to her when we’re ready to purchase more!
Homeira the experience is really good. She explain everything about the mattress and furniture. Great service
The best service not pushy so kind and caring about our needs like family thank you Karen for being the best Ashley rep 100 stars ask for Karen you will be happy
Great in store experience! David is very informative. I came back to see him 3 times!
Worst experience ever! Bought my home furniture on Ashley, however, items were really poor quality. I was told that I was getting warranty that was out of this world and it has been over 6 weeks and my dining table has missing pieces. My home was damaged during the delivery, however, despite agreeing that they would compensate me for the damage, I never got the compensation. Talking to people in their store (especially someone name Priya) has proven to be a complete waste of time. The one person who was helping me (Carissa, probably their only 5 star customer service person) has unfortunately been unreachable, but the rest of the team is a pain to deal with.
Sarah Viera at Altamonte Location was awesome. Super helpful and helped make the whole process smooth.
Sarah took such good care of us. She was patient even when we changed our minds a hundred times. If you want a good sales person who will take time and be understanding, go to Sarah. She’s not pushy and will help you with what you need.
She was great! She helped us out with everything we needed! Would highly recommend working with her for your next furniture needs! Super sweet lady too!!!
When we can in and David attem us ,he doit a great job,thanks so much
Karen took care of us today and was absolutely fantastic! Love her! Thank you for your patience!
My boyfriend and I just bought our first place and we been searching for the perfect dream sofa and we stopped into Ashley and immediately Karen C greeted and we connected on where we were originally from. She said if we needed anything or any questions to let her know. After we went around the store, I fell inlove with one sofa but my thought was to go searching somewhere else.Karen said please give me some ideas and I'll see what we could work with. She listened to what my thoughts were on finding our dream sofa.Karen took us around to sofas what I had in mind and found our dream sofa we fell inlove. Without Karen C help we wouldn't be so excited and happy for our purchase. She also showed us some new bed ideas for our upcoming purchases in the future we might be interesting. Thank you for being a wondering person Karen C and guiding us and not giving up on our dream sofa. When stopping in don't forget to see Karen C.
My party stopped in searching for ideas on our new apartment's living room, when we walked in Karen C. Welcomed us with a smile and great attitude. After a little bit of letting us roam, my gf wasn't sold on anything but Karen walked us around and put our minds at ease, even showed up some mattress because we mentioned our bedroom and thoughts on upgrading our mattress size, we walked away with a really nice couch for an amazing price. 10 out of 10 would recommend this store and Karen.
Sarah was a great help! She helped get a another dresser to complete my bedroom look. It was just such an easy and fast process!
Just moved from NJ to FL. Looking to furnish my new place. Karen was the absolute best. Looking out for our best interest in every way! Definitely going back for all my furniture needs!
It shouldn’t be this difficult to buy a couch. They took my money and refuse to work with me to have it delivered at a time that works for me. You get nowhere with customer service. They basically tell you it is what it is. You give them a day they can come and they tell you the time frame the day before. An adult has to be there and they keep giving me times in the morning. I WORK and most adults do. And they won’t give me a time that works for my schedule. They say it is based on their delivery schedule and that the warehouse is not even in the area. We tried a Saturday and I gave them the whole morning for my availability and what do they do? Schedule the delivery for the afternoon. They refuse to deliver it to the store. They refuse to let me pick it up unless I drive out of town to get it. I regret stepping foot in that store! You’re better off on fb marketplace.
Homeira went out of her way to help me find everything I need for my new home and made sure that it was within my budget.
Brandon, was simply amazing. My wife and I needed a couch and mattress and Brandon was extremely professional, knowledgeable and patience with us. His sales approach was a perfect fit for us as we genuinely felt comfortable. Thank you so much Brandon, I hope Ashleys Furniture knows how lucky they are to have you. It's because of you this deal was closed.
Great service. Will always start my shopping at Ashley’s
Homeira was an exceptional help today! She is so friendly and professional. Thanks to her I was able to purchase my first new couch in a long time. She made this experience enjoyable and painless! Thank you Homeira!!!
Brandon was very helpful!
The staff was superb and made our shopping experience easy. Ten, Stephanie and Orlando were the best!!
Homeira was very helpful. Great customer service!
Homeira was so nice and easy to work with! She was very attentive and worked to meet our needs the whole time. She worked to give us the best deals possible! Thank you!
Homiera was outstanding!
Karen was extremely knowledgeable and helpful. She spent lots of time walking me around and talking through different selections. She also has a design background, which was helpful in this process. She was friendly and enthusiastic and experienced.. Highly recommend this store and Karen in particular.
Homeira was my sales rep and she was the best she helped me and my family get a new couch. She is the best she made my buying experience so much easier.
It was such a pleasure working with Karen C. She was knowledgeable, honest, and listened to our requirements. Thank you for helping us design our room.
I had a great experience at Ashley, my salesman Mr. Smith was great he really took the time to help me find what I was looking for. I will recommend Ashley and Chris Smith to all my friends and family 100% satisfied.
I worked with Karen C. As my sales associates she was extremely knowledgeable of store inventory and very much willing to provide suggestions to help bring a cohesive look to our new home. And she does it all with a smile and cool New York accent. Because of this, every time I visit Ashley furniture, I request Karen.
Karen Catuogno provided excellent customer service to me today . After visiting several furniture stores in the area it was refreshing to find Karen . Her interior designer background certainly is a plus .
Rose was fantastic walked me quickly and efficiently to get me paid and out considering I have an ill husband. I could not make the hour drive back today so called Rose she handled the sale of the new recliner perfectly. Thanksuvh?
Today I was taken of my Sarah she was helpful and got two orders right am super happy with my purchases today.
Homeira helped us today and was fantastic! She helped us with everything from picking out a beautiful bed set to picking out the most comfortable mattress I have every laid on. I cannot wait for delivery day!
Bought a mattress at the Altamonte Springs store and was told they would remove the old mattress. The delivery man refused even though salesman Rohan Lawrence assured me they would take it. Spent several hours on the phone with corporate and the store. Was told a manager would call me back. No returned calls from store or salesman. Will never purchase or recommend the Altamonte Springs store. If I could rate 0 I would.
Homeira have a very good and easy visit good service
Homeira was amazing, she really took out budget and needs into consideration. If you need anything from this store ask for her !
Homeira has been amazing! Very patience, showed us around variety's. Love her energy, made my experience great. Easy & quick process. Will highly recommend!❤️🤘🏽
Great service David went out of his way to be stage the coffee table with the sofe shape I have. I was able to make a decision on visually seeing the setup.
So easy and there two salespeople we worked with were fun and pleasant! Sarah and Glenn!
Jessica, the associate who helped me, was excellent. She was there to answer any questions without "hovering" over me while I shopped. When it came time to make my selection, she was there to take care of all of the details. Thanks Jessica you were awesome! Only complaint I have is having to pay $300.00 for delivery that included unboxing my items and putting them together. You would think after spending $3,000 I would at least get my furniture put in place! My free delivery only includes dropping the boxes at my door. Really? A nominal fee maybe, $50-$75, but an additional 10% is ridiculous.
Glenn was delightful and helpful! No pressure, and we loved talking with him.
Brandon was awesome. Helped me pick out more than what I went in to purchase. Very friendly and professional. Will come back for patio furniture in the near future and look for him.
We worked with Karen over two seperate visits to the store. She was incredibly patient and helped us find the perfect furniture fits for our home.
Karen was a big help. I’ll be fine, but I was looking for and make the process simple and easy.
After shopping nearly all day at multiple furniture stores - Karen at Ashley Furniture saved the day! We have a new living room (not your run of the mill kind) on the way to our home in just a couple of days!! We’re so excited for the refurbished living room and are thrilled to have met and worked with Karen. I’m sure we’ll be back to add on!!
Great customer service! Ask for Rohan he is awesome, made our shopping experience fun and easy! We went with Warner ton couch. We will definitely be back! Thank you Ashley Store!
Loved the buying experience! Thank you for the help, Karen! Fantastic service!
Maria was great to work with. She was knowledgeable and friendly and not overly pushy. She let us browse while still being close by to ask questions if we needed.
Homeira helped us get a couch. She did a wonderful job explaining the protection policy and the delivery options. We are happy with the experience.
Homeira was amazing, made my shopping experience very enjoyable and rewarding. So happy she was there to take care of what I needed.
(Translated by Google) Furniture of excellent quality, great variety! Very good attention by Maria. (Original) Muebles de excelente calidad, gran variedad!! Muy buena atención a cargo de Maria.
David was incredible, very patient, and empathetic whit us. He was helpful in every way. Ask for David.
Brandon was very attentive but not overwhelming as a salesman. Gary was also very pleasant to work with. Will be returning.
Perfectly!!!
We are very happy with the service we received. KAREN IS AMAZING !! We highly recommend this store. 👌
Homeira very professional and explained everything. Excellent gave us a very greatdeal
Perfect it is beautiful
Rose was fantastic! She was very patient and helpful while we shopped for furniture. I’d highly recommend asking for her if you shop here. Thanks Rose! 🌹
Homeira was very helpful and knowledgeable. She was able to help us find the right concept for our theme. Very knowledgeable when it comes to decoration.
My sale person Mash was excellent good customer service he help me with question that I need to answer thank you .
Good Quality for reasonable price. Karen was so patient and professional and informed us about everything we’re concerned about from A to Z.
Rose was exceptional at showing me around while I was in. Wheelchair I would definitely send any of my friends to this store
Karen was knowledgeable, helpful and a pleasure to work with
The saleslady, Rose, was very helpful in helping me pick out a bed. She had me try several beds until I found one I liked. She also helped me when picking bedroom furniture and was very patient whike I looked for pillows that match to my satisfaction.
It’s a pleasant experience for buying furniture at Ashley. Sarah was great in helping us with the order and patient with us.
Great experience. I just bought my very first sofa with Ashley. They had a great selection of quality furniture at a variety of price points, unlike other stores that sell even low quality pieces for high prices. Shoutout to Chris, Beau, and Amber for helping me out along the way. Will definitely consider Ashley again in the future for more furniture.
I am absolutely delighted to share my resounding praise for the outstanding associate I had the pleasure of working with at Ashley Furniture. Brandon has exemplified excellence in their role, leaving an indelible mark on both customers and colleagues alike. I wholeheartedly recommend him for their exceptional skills, unwavering dedication, and remarkable professionalism. From the moment I stepped foot into the store, this associate's passion for their work shone through. They greeted me with a warm smile and genuine enthusiasm, instantly making me feel welcome and valued as a customer. Their extensive knowledge of the furniture industry and keen eye for design provided invaluable guidance throughout my shopping experience. What truly sets Brandon apart is his ability to listen attentively to customer needs. He took the time to understand my preferences, lifestyle, and budget, ensuring that every recommendation made was tailored to my specific requirements. His insightful suggestions and creative ideas went above and beyond, resulting in a truly personalized and exceptional shopping experience. Beyond his impeccable customer service, Brandon consistently demonstrated a remarkable work ethic. He was always reliable, and conducted himself with the utmost professionalism. Furthermore, his exceptional communication skills fostered a positive and collaborative environment. He effortlessly conveyed complex information in a clear and concise manner, making even the most intricate furniture details easily understandable. His patience, empathy, and genuine desire to help were evident in every interaction, creating a welcoming atmosphere for all customers. Not only did Brandon excel in customer-facing responsibilities, but he also proved to be an invaluable team player. He readily assisted his colleagues, offering support, and sharing his expertise to ensure the seamless functioning of the store. His ability to work harmoniously in a team environment further highlights their exceptional interpersonal skills and their commitment to the overall success of Ashley Furniture. In conclusion, Brandon at Ashley Furniture has exceeded my expectations in every aspect. His passion for work, exceptional customer service, remarkable professionalism, and unwavering dedication make him an invaluable asset to the team. Brandon's outstanding performance should serve as an example to all associates and a testament to the exceptional service that Ashley Furniture provides. I wholeheartedly recommend this associate for any future opportunities and commend Ashley Furniture for having such an exceptional individual as part of their team.
Karen was great!
Dave was wonderful. Immediately introduce himself to me and wasn’t pushy or about selling nor was he following me around. I knew originally what I wanted to get but I wanted to look first. Than once I showed him what I was buying he came in we set together and provided a great and friendly service.
Do not purchase from store. Better off purchasing from the Ashley website to save $. The store will not price match their own website prices when they are lowered the same week. I repeat if the price is lower on the Ashley website they will not reimburse you. If you instead order from the Ashley website then you have a 30 day price match guarantee. It makes zero sense to purchase from the store when you can get the same item from the Ashley website and have a price match guarantee. When every customer realizes this the store will either close down or catch up with 1990’s and price match.
Excellent!!!!
I recently had a remarkable mattress purchase experience at the Ashley Furniture store, thanks to the exceptional assistance of Rachel and the presence of their knowledgeable general manager, Gary. From the moment I walked into the store, Rachel greeted me warmly and attentively listened to my preferences and needs. She expertly guided me through the vast selection of mattresses, providing insightful recommendations and answering all my questions with patience and clarity. Rachel's in-depth product knowledge and genuine passion for helping customers made the entire process enjoyable and stress-free. Additionally, Gary, the general manager, was actively involved in ensuring a seamless experience, ensuring that I received the best service possible. I left the store feeling confident and excited about my mattress purchase, all thanks to Rachel's amazing assistance and Gary's dedication to customer satisfaction.
Please come see Luis!! So sweet, charming, and really knows what he’s doing! I had a great experience with Luis and next time you stop into Ashley’s ask for Luis! You won’t be sorry. And Nas the manager is a dream!! She is very kind and always makes things right if/when needed. Perfect duo and I could have stayed with them all night. We’re all friends now. That’s how great my experience was. Thank you so much!! I can’t wait to receive my new furniture for my new life ♥️
Homeria is extremely knowledgeable about mattresses and she’s well versed in her job! It was a pleasure meeting her and we’re excited to work with her as we plan our new home.
If you are looking for someone to help you buy your Supplies, you should ask for Karen. She will try to help you in everything you are looking for. It will offer you the best and will give you multiple options for your conviction. Definitely the best! Thank you Karen!!
My recliner was purchased at this store on 6/25/2020 and has torn at the seams in less than 3 years of infrequent use. I contacted customer service and apparently upholstery like this is only covered under a 1 year limited warranty, so there's nothing they will do about it.
I'm a simple guy looking for an inexpensive 5 piece bedroom set for under $800. No go, thanks for your efforts though.
I had an easy shopping experience with Karen. She's the best. I got exactly what I wanted. Thank you. Karen.
We have purchased many times from Ashley furniture and always have great results. Maria in the Altamonte Springs store helped us today and made it very easy. Great price and great customer service!
Karen was excellent. My wife and I purchased a living room set. Karen was awesome, helped us through the multiple changes and always had a smile and a piece of friendly advice.
Karen was very helpful in showing me what I was looking for and double checking for the item I wanted. I would come back again.
Karen is the best! She’s professional, kind, and very knowledgeable. I highly recommend going to this store if you’re shopping for furniture, Karen will take great care of you!
I've walked into this store on multiple occasions. Most times there is a sales associate that will help you out during your search, but I've walked in a few times where the sales associates either did not assist me or pointed me in general directions rather than assisting me with my purchase. On this specific occasion, I had assistance from Rose, a great sales associate that was helpful in obtaining all the information I needed about my purchase. However, the reason for the rating is that I was essentially swindled into obtaining a new line of credit with Ashley as she specifically said that they no longer accepted my Synchrony Home card being that it did not specify VISA or Mastercard on it. I asked again to verify once beginning the application process and seeing that the Ashley's account is funded through the Synchrony Bank. She assured me that I had to fill out the application. Low and behold, the Ashley card did not have VISA or Mastercard on it when it arrived either. I feel duped and am completely irritated that I had my credit ran for NO reason (impacting my credit score), especially when looking back on the site, I am able to use my initial Synchrony card at Ashley, City Furniture, Rooms To Go, etc. I called the store to get some more information and they were not helpful. So I am awaiting to speak with a manager when they are in on Tuesday. I don't think I will want to shop at a store where the sales associate misinforms its customers. I will revisit this post when I receive more information.
Rose was incredible!! She helped us pick out a couch for our living room, can’t wait to get it!!
David's customer service was very good. I have returned to his service since everything was so well delivered in our past.
Homeira was an excellent tutor and good seller. She guided us through the process of picking our sofa, dining table and others. We are very grateful for her costumer service and we recommend her 100%
(Translated by Google) Today Homeira gave us excellent attention to choose our furniture. (Original) Homeira el día de hoy nos dio una excelente atención para elegir nuestros muebles.
Homeria was amazing and listened to what we wanted and needed.
Homeira helped us to buy our bedroom set. She was very nice, helpful and knowledgeable! Really appreciate her help and highly recommend her !
Having a personal shopper with experience in the designer space was awesome. Karen helped us through our many visits to the store and ultimately helped us piece together a great bedroom for our new house. Ask for Her when you visit the store there is no comparison from other room stores in the city. Can’t wait for our delivery.
I must say Karen is a wonderful person that work with me through all my purchases she was very patient and very helpful and knows what she's doing I appreciate every single thing she helps me with, I would surely recommend her family and friends.
This is a freaking joke. Got a $4000 couch, the chase was delivered ripped and broken, in a unusable way. Called the customer service right away who apparently “opened a case”, today is’s been a week since it was delivered, I have called 5 times during the week and they keep saying in 24 to 48h I will be getting an email to schedule delivery date. Customer service simply can not help and never transfers to a supervisor. They are probably waiting for the return window to close to say there is nothing they can do about it. This is a joke. I am suing Ashley.
We were helped by Homeira & she was absolutely wonderful! She helped us find the perfect mattress & walked us through furnishing our new home. Homeira is the Best!
Rose Clarke was very helpful very professional thank you very much for your help 😊👍
My sales rep Karen was the best. She was very helpful and informative. She was patient and do not pressure me into buying anything until I was comfortable with the pieces I was looking for. Very positive sales experience. Thanks Karen!
Had a great time shopping for new furniture with Karen. She had great advice and was able to help us design our dream design for our house and made sure everything flowed properly. Thank you Karen!
Karen was very helpful and patient with us. She helped put our rooms together with style that my wife loves.
Maria Moreno was so great helping me get my bedroom set. Please check them out.
Awesome Experience!!!
David Orlando was so kind and helpful
Karen helped us find the perfect furniture for our living room! It fits our style, needs and personality perfectly!
Homi was wonderful! Very patient and knowledgeable about mattresses! She was kind and extremely helpful! Ashley Furniture also matched the competitor for us!
Maria was the best!
(Translated by Google) Excellent service and attention by Maria !! Excellent seller!! (Original) Excelente servicio y atención por María !! Excelente vendedora !!
We had Homeira. She was great answered all questions and got us in and out in under 45 mins. With purchasing multiple pieces of furniture. Fantastic
Homeira was great. We came in several times looking and she was helpful and did not pressure me. Very nice lady
Incredible experience with Karen! Helped match furniture for different rooms. Excellent experience highly recommend!
The salesperson Maria Sinai from the Altamonte store was excellant. She was attentive to our needs and helped find the right furniture pieces. She greeted us at the front door with a smile. Very friendly and professional
Karen was such a wonderful sales lady. No pushy salesfolk at this location. If you have an idea of what you want, their helpful design specialists will help your dreams become reality! Design your space, on your budget, with style and grace. Thank you Karen! Love my new sofa with storage!
I've been buying furniture here for 17 years and have always had a great experience. Dave Bruce is an awesome and patient salesman taking the time to show you all options to suit your needs.
Homeira was so wonderful. She took the time to explain all of the benefits of the Tempur-pedi mattress. We were relaxed and comfy the entire time. She was so knowledgeable of the product and our needs. It was a great experience!
We were greeted by Homeira right away. While browsing the store she always checked up on us and answered any questions we had with great knowledge. The best furniture shopping experience so far!
HOMEIRA was amazing! Thank you so much for all of your help. I will definitely be coming back to this location.
Had an absolute great experience with Karen she brought our vision to life and helped us in a very efficient manner will be going back just for her !!
Brandon was fantastic. Helpful, patient, hard working, and a great communicator. I literally had him carrying chairs across the store and had him pull out the measuring tape to do multiple measurements. He probably spent 2 house with me and helped me configure the perfect living room and master bed. Thanks Brandon for the 5 star service.
I was shopping for new accent chairs and was a little undecided about what I wanted. Karen was a pleasure to work with and helped me tremendously. Her design experience is a real asset and she even helped pick a new paint color as I wanted to give the room a whole new fresh look.
Had a fantastic shopping experience with Karen in the Altamonte location. Incredibly knowledgeable D helpful.
I was very impressed by my sale rep. Chris, he walk me through the process so easily. I leave out the store very happy and well plesae!!!!!
Initially had a bad experience with Homey but Karen helped us out through the rest of our experience very nice and professional & helped us out in a timely manner if you need any assistance definitely go to Karen she’s the best
Karen was most helpful and knowledgeable
Overall, we had a good experience at Ashley’s. Our salesperson was Karen Catuogno. She was very nice and not high pressure. Only one negative. I asked where the table we purchased was made. Karen said it was made here in the USA. When the table was delivered it is stamped on the bottom saying the table was made in Vietnam. Delivery took two trips. The first table and one chair were damaged. The delivery guys were professional, called their supervisor and re-delivery was scheduled. Second attempt was fine.
Ask for Karen! She’s great!!
Mash thank you! I was greeted upon entry by Mash. I was left alone to shop at my own pace, and when I was ready I showed him what I wanted, I used my Progressive Leasing option, and I promise I was not in that store for more than 20 minutes. It was the smoothest process ever. The delivery guys slightly damaged my couch but I only noticed when I found the small damage by accident. But no big deal. I'm so happy with my purchase. I can't wait until the couch softens up and feels like the one I sat on in the showroom. I also bought the side tables and center table. Once I pay this off I'm returning to Ashley Furniture for my patio furniture!!
We had a great experience with Glenn. He was more than helpful and made the process very easy.
Hyper disgusted with my purchase, I paid because they assembled the tables I bought and when the delivery man took them he didn't want to put the glasses. I made a complaint and the email they gave me to investigate has nothing to do with the problem. First time I bought from Ashley and it was very disappointing.
Homeira was my sales rep and we wanted to buy mattress. She was very patient and answer all questions . Good customer service. Thank you
Chris was amazing and very helpful! Personable and a great associate! Will definitely be back!
I went to Ashley looking for a new living room set. I had a great experience with Karen. She made me feel confident in my decision. If you go to Ashley’s, ask for Karen!
Ashly furniture has always been the pinnacle of excellence in making furniture. What I was not expecting was the excellent customer service I received from Homeira. Above and beyond. Not pushy, extremely knowledgeable on product, and just a downright pleasure to work with.
I was working with Homeira about mattress and adjustable base. She was terrific! Very educational. If you a great deal and good mattress come see her in the Altamonte store Ashley.
Ashley Furniture has a superstar in Maria. I have told them they have me as a customer for as long as Maria is there. She was super helpful, helped me furnish my home where I was super happy.
Store was clean and we were not bothered by anyone until we were ready to choose our furniture. All salespersons were friendly that we encountered. When the time came to picking and ordering our furniture Glenn was very helpful in making our final decision, very personable and professional.
Sales Associate Rose Clarke is amazing. She displays wonderful customer service and is always available to help. She has created such an amazing relationship with me, that I have gone back time and time again to purchase furniture for my home. Thank you!
Chris very helpful and knowledgeable. Buy your furniture with confidence. Great Ashley location too.
Came in to browse around and was helped by Maria. She was extremely friendly and professional. I will definitely be back when I’m looking for more furniture!
Pretty nice location, not our first Ashley furniture store but we’re pretty happy with our products
H omeira did excelent work and great hospitality. We like furniture and beds good qualities Thanks
Jessica was amazing and very sweet - great attitude, was not pushy but always ready to attend to our requests - Ashley is our favorite furniture store!!
Homeira guided me through very difficult mattress decisions… highly recommended!
Rose Clarke was absolutely amazing she was very patient and professional she explained and broke everything down where we understood our options so we could choose accordingly, if you go to Ashleys furniture ask for Rose she is awesome!
Loved our experience with Homeira at this store. She was very kind and knowledgeable about what we were buying. She suggested fabrics and styles that match our lifestyle and got us great, affordable prices on our sofas and Tempurpedic mattress. The 5-year financing and 5 year guarantee won us over because it was better than other stores offers. They had delivery within 3 days and assemble everything. I highly recommend Homeira K. for all your furniture needs at this store!
Leslie was very helpful had great suggestions and new the places to see the selections of what we’re looking for, based on what we wanted. Great personality!!!!
Ms Rose was quick to help me order my furniture. I came in knowing what I wanted and she helped me with getting it order and in price arrange. Thank you Ms Rose for your help!
Rohan was attentive & helpful! Gary was awesome & professional! Great service! Thank you both!! 🤩
We enjoyed working with Brandon today. He was patient, personable, and fun to work with. We look forward to our new furniture being delivered in a couple days.
Great experience dealing with the team in this location.
Homeira helped us find the perfect bed for our new place! I was looking for a really tall, modern looking bed frame and she pointed us to the ideal one for us. She was very kind and we’ll definitely be coming back!
Karen was very lovely, patient and extremely helpful. Very pleased all urge way around found exactly what I was searching for. Thank you
Homeira was very helpful and courteous.
Had an amazing young lady patiently walk with us and show us everything we asked for. Leslie thank you!
Only location I’ll ever shop at. I already dislike furniture shopping but Brandon made everything quick and easy. Most of the time these places over complicate their process but because of the help I received I found ever thing I needed. Most importantly didn’t feel sold. Thanks Brandon (ask for him)
I was a client of Hamera today and I just want to said that she's amazing. Very patient and persistent looking for the best for her customers. I finally got my dream mattress and I'm so thankful of God first and also for Hamera, Gary and Vick to be part of this. Thank you so much. I highly recommended this store in Altamonte Springs. ☺️
Homeira was my sales rep. She was doing a mattress test and she was very knowledgeable and thorough and explained everything great for me on that department. I promise I will come back soon for tempur pedic mattress.
Worked with two exceptional sales representatives, Rohan and Rose. They both were highly efficient and very personable and professional which made the shopping experience a great one!
Friendly staff even at closing. Awaiting delivery
Karen was an absolute pleasure to work with! She was extremely helpful, personable and made our experience much more enjoyable!
Good as always.
Rachel was AMAZING!!
I would not recommend Ashley Furniture to anyone. The customer service was the worst I have ever dealt with. I received a piece of furniture that came damaged. Customer service refused to send me a replacement piece until a technician came out 2 weeks later. I sent photos of the damage, and although reluctant, they finally decided to send me the replacement piece. The piece arrived a week later and it was a completely wrong piece. Now I have two massive boxes in my home. After speaking with customer service, they refused to send the correct piece and I had to wait another week for a technician to come. He took photos (exactly what I already did) and decided that I should get a replacement. Something that could have easily been handled over the phone. They set up a date for delivery and when I called to confirm, I found out that Ashley Furniture pushed the date out a week later and never communicated this with me. I called customer service again and he gave me a new delivery date. They never showed up on the day that was scheduled, so I went to this location and spoke with the operations manger. She said there was nothing she could do to help me. I find it unlikely that a manager has no authority to help a struggling customer. If this is true, corporate leadership really needs to review their policies. After all of these inconveniences, I asked for some form of reasonable compensation. They told me someone would contact me. I never received a call. After calling again, I finally received a call from Damien saying my request was denied because of the even exchange. He then said, “that will be it from me.” We have spent thousands of dollars at Ashley Furniture over the past decade and this experience has left us extremely disappointed. I hope this review prevents others from experiencing a similar situation. I also hope Ashley Furniture reviews their customer service policies.
Homeira was very helpful. She provided her knowledge when we asked and also gave us some time and personal space to look and shop around.
Karen was a big help!
Purchased a king sized sealy mattress 2 years ago and it's now showing wear and tear, filed a warranty and here we are 6 months later still fighting for the warranty coverage. DO NOT buy with ashley worst customer service ever wish I spent my money elsewhere.
They have a nice variety of options. David was amazing.
Chris was great. He greeted me at the door like a gentleman and made the whole process enjoyable.
Great experience today with Chris. I told him what I was looking for and my price range and he showed me exactly what I wanted. He is very knowledgeable and polite.
3 weeks ago my elderly mother purchased a lift chair from this location. The sales rep clearly stated that if the price dropped within 30 days we could contact the store for a refund of the difference. My wife clarified that we did not have to go through the website for the price match but an instore purchase worked as well. Sales rep again confirmed. The price dropped and I contacted the store to arrange the refund. The store said they do not honor price matching and we were out of luck. Office manager Carissa said the best they could do was offer my mother Ashley Cash (?) for a future purchase. This is not what was promised at the time of the sale. I cannot stress enough to NOT purchase locally at this store. Stop by the store if you want to see the furniture in person but DO NOT buy from the store. They will lie and take advantage of you to close the sale. They clearly took advantage of an elderly woman who just wanted to buy a lift chair due to her mobility issues. Added bonus the website will often offer discounts such as free shipping. The local store charged my mother $129 to deliver the chair 4 miles.
I really enjoyed the furniture shopping experience with Chris S.. he was extremely helpful and knowledgeable.
Nothing really caught our ye. Helpful staff
Would not recommend this location!!!! Gary The store manager does not train his employees properly to run the floor. We ordered furniture and did not receive what we purchased.! we went back today and he tried to give us a horrible discount to cover up their mistake. Definitely do not recommend.!!!!!!!
Homeira thank you so much for your service ,you are so nicely and help me for a years. The next day I came back to the store and Homeira and Gary the GM helped me to have the best sectional recliner with the best options. Thank you Gary and Homeira
Homeira,such a nice seller very sweet, very patient and special on the knowledge about mattress,she explained everything to me and I came out of the store very pleasant and very happy with the product she sold to me,thank Homeira.
Homiera did an amazing job with handling business with me . She really took the time out of her day because she wanted me to get the best mattress for what I was looking for . She knew everything about the science of the mattress and how it will help me sleep . She was phenomenal !
Karen was very pleasant and easy to do deal with.
Quick in and out set up for delivery after calling and then delivering payment. Should receive our couch and lovesest tomorrow between 11:15 and 3pm. Thank you!
They don’t stand behind the warranty and the extended warranty company won’t do anything either, it’s a joke
good experience
Ashley had all the right furniture for the dinning room, bedroom furniture and the living room furniture and I will be back to get the small bedroom set up
Homeira was very helpful
Very nice. Had Max as our salesman and he was very accommodating to our needs and very helpful. No pressure. Overall our experience was great.
Great and personable experience finding a desk and chair. Stephanie and Homeira and Leslie were awesome!
I just had a delivery of a sectional and mattress, everything was absolutely painless during this delivery. The drivers were very professional and quick! My sectional was put together perfectly I am loving it in my living room!
Karen was awesome all the way. Since the time we walked in the store two months ago to now, when we made the purchase. She has tremendous knowledge and experience as an interior designer and the best personality and charisma. Very customer oriented. We'll definitely come back to Ashley and Karen.
This was our first time at Ashley's. Karen helped us get exactly what we needed for our home by design and color coordination. She is a rockstar and a joy to work with! Look for her if you want the best service! Thank you Karen!
Homeira was great!
Thanks, Rose!!! 🥰👌🏿
Horrible customer service! Ordered a sectional that was on display in showroom with the help of a sales associate, only to have another color/fabric delivered to our home 6+ weeks later. After speaking with customer service and the store manager, Ashley Furniture, refuses to replace for the correct color/material, and now will not return phone calls to assist in any other way. We are stuck with a sectional we did not want and are out money for the purchase. Very unfortunate that such a large company could not be more accommodating to the customer. I will never make another purchase with Ashley Furniture store again and will make sure none of my family or friends do either.
Homeira was very informative about the Tempur-Pedic cooling, adjustable mattress. Although i am not currently looking for a hew one, when I’m ready for a new mattress this will definitely be a contender!
Great experience at the Ashley Furniture Store in Altamonte Springs. Karen did a wonderful job helping us to pick out furniture for our whole house!
DO NOT SHOP HERE!!! My 3 deliveries turned into 6. Its been over a month and I still have furniture not assembled. Terrible customer service and you cant contact the store directly. The delivery team is very rude and will do everything possible to leave without putting items together. I have wasted days going to this store for resolution and they laugh about the delivery team being so bad. There are better options across the street.
Homera was great helping us with our sofa purchase and making sure we got the best price possible! Highly recommend!
Glenn was great, made the whole process of finding a new bed very easy. Very knowledgeable.
Very bad service wanted to buy a dining table nobody bother to acknowledge us!won't be coming back
Homeira was very helpful in picking out a new mattress! She showed many options but was not pushy. I will be coming back to see her for my future purchases.
Homeira gave me a great feeling. I love her. She is patient and knowledgeable and underrating of people’s need. I will come back for her times and times and send more clients for her . You did the best Homeira
Homira helped us when purchasing a tempur-pedic bed she was very knowledgeable and wasn't pushy at all. Great customer service.
Homeira was amazing. She was very knowledgeable about the product and she wasn’t pushy. I am so happy we came in today.
Karen Catuogno is so personable, informative, friendly and full of style! If you’re looking for good furniture/mattress for a good price with the perfect service go see Karen at the Altamonte location.
Homeira was awesome to shop a bed with. She was very knowledgeable and helped us with all needs. Our entire house is basically furnished with Ashley furniture and wouldn't change it.
Sales person Brandon was very knowledgeable and helpful. Purchase made over the phone was seamless and easy.
DO NOT PURCHASE A DARCEY SOFA. Purchased 1 in 2018 and 2 years later they replaced the cushions because they broke down. Went back to try to get another replacement for cushions they wanted 300.00 these cushions breakdown after 2 years There are only my wife and i and for the record i am 230lbs so not obese.
Homeira at Altamonte store was very helpful and supporting …made our shopping experience a smooth and satisfactory one. We will definitely like to come back to this store for our future needs
Jessica Lopez was great!! She helped us get everything we needed at a very affordable price. She wasn’t pushy and she was very friendly and personable. Thank you!
Very informative. Pleasure to deal with.Homeira Kanjouri
Within a year our couch spring broke. Our extended warranty, let alone the basic warranty, they decided, after telling us multiple times that they were fixing it, not to cover it at all. DO NOT BUY THEIR GARBAGE!!!!! Our bad for buying low quality furniture from a low quality company. DO NOT MAKE THE SAME MISTAKE!! Was just reading the replies to bad reviews. They just say email us if they can be of assistance!?!!? The people are complaining that they are not getting assistance, but somehow email them if you feel they might be able to assist? What a joke!
My Wife and I had such a great professional experience with Homeira in so many ways. She is very patient and understanding, and is willing to satisfy her customer’s and not only on clarifying her purchases and the quality of her mattresses but the quality on the merchandise is, we were interested in, for this we are deeply grateful and our home will look fantastic. Thank you Homeira from Altamonte store
Ashley Furniture in Altamonte Springs, Fl is an exceptional store. Our Sales representative David was professional, attentive, and went above and beyond for my family. He helped us choose the right couches for our home and was knowledgeable and gave us the time we needed to make our decision. Celeste the store manager also went above and beyond to help us with our furniture needs. I cannot express enough how amazing they were and will definitely continue to come to this store for our home needs and refer anyone we know to the Ashley store in Altamonte. Thank you so much for everything you did for our family!!!
I bought a sectional couch today 01/09/2023. Karen C. was extremely nice & helpful. She was able to answer all of my questions & I never felt pressured or rushed. The Ashley store in Altamonte Springs is fortunate to have her as an employee. Thank you Karen Update It's now February 25th & the furniture has not been delivered yet. Ashley has now changed the delivery date twice. Now the delivery date is expected to be March 11th.. Say they are waiting on one piece to arrive at their warehouse. My living room furniture was removed on February 11th so the furniture could be Delivered on February 18th that was the first setup delivery date. Now Sitting in foldup Colman camp chairs. Update My furniture was delivered today Sat March 11th. Delivery time was scheduled for 9am. They arrived a little early which was great.Both employees were nice & professional couch looks great & is comfortable.
Homi helped me out big time!
Karen C. Was super friendly and very helpful!!! Great customer service!!!
We went in not expecting to buy anything but after speaking with Homaria, we couldn't resist not buying a lovely cabinet! She was absolutely lovely!
Homeira helped us get our tv entertainment center and she did an excellent job! Thank you Ashley furniture!
Homeira at Altomonte Springs Ashely’s is the best she give great customer service n she knows her items. Amazing experience💫
Omeira was incredibly helpful in Altamonte Springs! I bought a new mattress with her help. She was very knowledgeable and knew so much about each mattress in the store. She took the time to really explain everything to me and helped me pick out a mattress that was perfect for both my body and my budget. Lovely experience with her and really appreciate her help!
Homeira was very knowledgeable, very patient, and pleasant to work with.Learned so much about mattresses.
The Altamonte springs store was exceptional. They were very helpful in the customer service in store and went out of there way to help with my claim because the corporate customer service were not responding or doing there job. Priwa was super helpful. Thank you guys
I was working with an associate who really knew how to gather the right pieces to make my dream living room come true. His name was Gary. He took the time to even look at pictures of my space to help guide me to the right additions with professionalism and enthusiasm. I forgot I was at an Ashley’s and almost thought I was catapulted took a fine boutique in NYC Park Avenue.
Rohan went above and beyond to give me amazing experience. There was an item I wanted at another customer bought it just before me. He took the time to call around to other stores to see if they had it in stock that I could purchase it there. I was so shocked at his level of dedication to my experience. I was able to actually call him back directly, set up an appointment to come back in the store, apply for credit and got the table of my dreams!! I choose to shop at Ashley because of the customer service, I’m not just another customer or sell.
Karen was AMAZING! Definitely ask for her! We got a living room furniture set. We've purchased from Ashley before. Came back because we were so happy!
I have the most wonderful experience buy my new furnitures. Come to Ashley and ask for Ms Karen. She is so amazing. She will help you with everything. The part that I like the most about her is that you tell her what you need,and she will find the best options for the best price, and under your budget for you. She will make you feel like in family, like home. You will not regret it.
Fantastic job. We’ll be back.
Sold us a faulty table that fell apart in less than a week then refused to allow us to return it. $1k lost on a table that's completely busted. Will never shop at Ashley Furniture again.
Karen in altamonte is the best salesperson and I’ve had several
Rachel was such a wonderful help. Friendly and kind, she seemed to care about making sure that i found the perfect dining table for me! Thanks 😊 I will be sure to find the rest of my furniture here!
Great experience! Homeira was very helpful and provided a great price off the bat! Will contact her in the future.
Homeira has given the best service to my wife. She came in, fresh from City furniture, having dealt with deceptive delivery dates and of no assurance at all. She took her refund and went Ashley and Homeira took her aside, reassured her that she would help her find the couch she was meant to have, and with patience and care guided us to the deal of a life time. We got the perfect piece at the perfect price she even helped us set up delivery!!! Wow 🤩 Thank you so much for making my wife’s day and helping us get the right couch from the right person.
Homeria took the best care of me today. I arrived upset with another company and she helped me solve my problem and made it fun, too. I’m going home tonight with a great fit for my living room just in time for the holidays at a better price. So grateful!
Great service from Karen was very patience with our kids and gave us the best option for our new mattress thanks you so much!!
Worst ever experience when it comes to follow through. The employees working for this company in dispatch are HORRIBLE. They lie everytime they open their mouths.
I was helped by a lady named Karen she was an exceptional representative of your company she was very helpful and finding what I was looking for and very knowledgeable of the business I definitely recommend her to any advancement in your profession she's definitely a good worker, and knows her stuff.....
Homeira was great and the best of help from the moment I walked in!!!
I purchased my adjusted adjustable base from here and have been unable to get any customer service. Can someone please help me?
Homeira was extremely helpful and was so patient with us. We came in not knowing what kind of couch we wanted and she helped us figure everything out and walked out with a whole living room set and a dining room set. Thank you Homeira and Ashley's Furniture!!!
Do not buy from Ashley furniture. They deliver used furniture and have poor communication. They had one month delay in delivery and cancelled delivery same day at night . We tried calling corporate and there is no number. Customer service could not do anything . Basically once you pay for it and have a problem good luck getting someone to help you.
Homiera was excellent in her presentation and salesmanship and also a pleasure to work with! Recommend asking for her at this location in altamonte springs store
Karen was a great help showning different styles of furniture in the color I was looking for.
Excellent service
Outside of 1 decent employee, Ashley furniture is all around terrible. The quality of furniture is horrendous. The customer service is terrible and it is obvious they don't care. Every piece we bought was broken or damaged. They wouldn't do anything for one piece and had to add wood to actually make it feel quality. Dropped 13k. You think that would earn some Merritt. Nope! Stay away!!
This was such an amazing experience did not feel pressured. Karen at the altamonte location is amazing she is kind friendly such a wonderful personality. I am very pleased with the overall visit price product and representative.
Very displeased with the service here. I will never step back in an Ashley store due to this experience. We were lied to repeatedly and almost overcharged by one of the sales associates, Rohan. After we declined the warranty, he said he’d give it to us for free since we were loyal customers. How great, we thought. However, he removed the 20% holiday sale from his computer and then showed the “free warranty”. We knew the price was off, and after going back & forth and continuously being lied to about the price(he said the price by the couch was the price with 20% off already and we knew that was a lie), we called him out on what he was doing. He eventually removed the “free warranty” and added back the 20% sale. In my opinion, he was trying to defraud us. However I wish we would’ve immediately talked to a manager and/or left without buying the couches. He will try to scam you, so please be vigilant and carefully look at the price before paying. We also complained to Ashley headquarters numerous times, they opened a case, and we have yet to hear back after 2-3 months. There are plenty of furniture stores in the area, I suggest you go elsewhere.
My husband and I had such a great experience with the help of Karen. She went above and beyond to make sure we were happy with our purchase. Thank you Karen!!
Karen was great! We came in and found just what we wanted and left with the chair, ottoman and ended up updating end tables and a foot bench too. Much needed updates
I went to buy a mattress, and got excellent help and advice from Rachel. She was very nice and I would come again.
Karen was such a great help with putting our home together with her great interior designer ideas. Will definitely recommend coming to location
Rose was amazing! Helped me find exactly what I needed and the entire process was a blessing!
Ashley’s Altamonte Springs store customer service was extreme rude. The manager is non existent. The delivery team is garbage. They put my bedroom set together poorly. I had partial screwed pieces. Parts missing. Damaged parts. They also left a mess. Corporate is not handling my request for return. They deflect my questions and tell me they will call back but don’t. I filed a complaint with the Better Business Bureau to see if that will expedite my refund. It’s been a month since delivery with no status of my case. The furniture is not worth the cost. Sales associates are like sharks.
This was our first time shopping at Ashley Home Furniture and we had a great experience. Dan was such a big help and him and all the other staff went above and beyond to get us a great deal! Would definitely recommend.
Homeira was absolutely amazing. She was there to answer all questions we had. Offered amazing advice on color choices and arrangements.
Had a bad experience at Ashleys in Millennia two years ago, and swore I'd never shop there again. But stopped by Ashley's in Altamonte today at my husband's insistence and got excellent service from Gary and Mash. Bought a beautiful bed at a great deal, and probably will come again.
Very poor customer service purchased dining table and chairs. When delivered only the chairs were assembled. The table was apparently missing the hardware to assemble it. Was told I would be contacted via email with tracking info on the hardware and when tech would come back to assemble. 4 days later I called because I never got an email or heard anything. Person on phone saw there was a ticket started but nothing about why. So.. they took info "updated" the ticket and said I would be contacted within 72 hrs. another week goes by, nothing. I call again and am told it was updated again and tech would be here to assemble the table in 2 weeks!! So Chairs assembled and the table is still sitting in my dining room in pieces. It was delivered on Oct 21st and will be sitting in my dining room in pieces until Nov 15th!! Had I not kept calling it may never have happened at all. I will say the sale's person was GREAT. The original delivery crew was GREAT (they can't control the hardware bag was missing screws). However, the customer service is very poor and unprofessional. Keep this in mind if you are planning to purchase at Ashley furniture.
Homeira fantastic person and sales person and the most knowledgeable salesperson I’ve ever had the pleasure of meeting. Such a wonderful helpful honest just amazing 😻
Store personnel not very informed on what items they carry and had to go over the item I want a couple of times and finally gave him item number so he could find what I wanted. Tried to steer me towards something I didn't ask for and stayed very stern to what I asked for. Please just get me what I asked for and the color I asked for...or put me with another representative that's more knowledgeable ok... you need to do better!!
Beautiful showroom and Karen C was amazing! So helpful, the very first thing she brought us to ended up being our new sofa! She was so knowledgeable of their inventory and very friendly and found us exactly what we needed. We will be sure to come back and ask for her next time we need furniture. Also our new sectional is being delivered in less than a week! Amazing speed!
We just left Ashley’s in altamonte! We had the most energetic and friendly salesperson named Karen Catuogno!!! Go see her, I promise she’ll help you find what your looking for 👍🏻👍🏻
Love the furniture at Ashley’s!! Great prices too! Max was the employee who helped me and he was awesome!
We had an amazing experience at Ashley Homestore in Altamonte. Both Rachel and Homeira helped us tremendously and we couldn’t be any happier with our purchase
Received replacement mattress. The Manager from the Altamonte store approved the replacement. However. The one he replaced was not the same as the one i had. Same Ashley Brand mattress. The replacement mattress is just as worse. Like you are sleeping in a hole! Ashley Brand mattress ate NO GOOD! DONT EVER EVER BUY ONE. I will never make another purchase from Amy Ashley stores. The customer service. Products are horrible. The problems I hv purchased have been defective. Been dealing with an issues since August and its still not resolved. On hold for over 45 mins. Call disconnected several times. The worst svc ever!
We stopped in to look at a couple couches we’ve been eyeing online. Mash greeted us at the front of the store and asked if we had any questions. We told him we just wanted yo look, he said he’d be around if we needed anything and let us look. A short wile later he followed up, this time we had a few questions, which he answered and once again said I’ll be over there if you have any more questions. We ended calling Mash over once we had our minds set on a particular piece. Mash and the manager were very friendly, we never felt pressured, once again it was a pleasant buying experience. We’ve been customers of Ashley furniture for years, with sales people like Mash and the store manager, I’m sure we’ll be customers for many more years.
I had a wonderful experience with Homeira. She helped me find the perfect bed frame and mattress for my daughter.
Service was fast, friendly, and delivery was on time! Thanks Max!!
Very well maintained and organized. Neat and clean place. Good service staff.
David provided outstanding support and assistance while purchasing our furniture needs! Very helpful and professional! Please, ask for David; he will make sure you are well satisfied with your purchase!!
Karen was very helpful and professional when it came down to get our son's bed ordered.
Omar at Ashley in Altamonte was super helpful and knowledgeable and found us exactly what we wanted for our new home!
All I’m going to say is…. Falco and Omar. I HIGHLY recommend them to be your sales rep.
We found a beautiful couch here- Make sure to ask for Homeira, she was friendly, helpful and great to work with during the entire process!
Rachel LeMaster helped me with the purchase of dining rm set. She was very caring ,down to earth,knowledgeable and patient with me. I would definitely recommend her!! Thanks 😊
Homeira was an amazing help. The professionalism, advice, and quick service was the best we could have hoped for. We will be buying all our furniture from her from now on.
Homeira, from the Altomante Springs location was an absolute pleasure. Most comfortable and easy going sales rep in any furniture store I have been in! 10/10
Homeria in Altamonte Springs was amazing!! She was very helpful!!
Glen sales men was awesome . He introduced himself as we walked into the store than left us alone. When he checked us out he did everything he could to get us a discount. Than this older gentleman carried a 200 lbs table w no assistance to my car. Which I thought was awful of the store part. There should be a better system for carry out. I felt bad, but he did it happily. I thought to myself someone could of helped! I’ll give Glen a five star rating and the store a three star rating.
Homira at the Altamonte Springs location was excellent! I highly recommend you visit her and ask for anything you need, she will deliver.
Omar was the employee who helped us. Super nice and very helpful. We bought an accent chair that could not fit in our car in one piece and Omar unscrewed the chair legs to ensure it would fit. He even carried it our car himself. He went the extra mile for his customers. Will definitely ask for him next time I buy from Ashley Furniture.
Great selection of quality furniture that doesn’t break the bank. Thank you to Ms. Homie for your wonderful help! I liked the sofas the best.
Absolutely horrible I placed a order on 9/4 supposed to be delivered on 9/12 they called me and rescheduled delivery for Tues so I took off work early so I could be there and they no showed didn't even call so I called today just to be hung up on 7 times trying to get the oversized recliner That I ordered Simply horrible customer service and everything It was a mistake to order from Ashley absolutely horrible customer service
Purchased the Gavelston sofa table online. It arrived damaged. So, I had to contact a donation center, have them come pick up the table, make sure I'm home, because it's too big and heavy for the donation guy to handle on his own. Get the donation receipt and email it to Ashley Customer Service, so they could send another table. Guess what? The second table came, even worse than the first one. Now, I have to do the whole donation process all over again. I would reorder another one, but this is too much work for a sofa table. I only wanted to buy an item, not go to work for Ashley Furniture's returns department. The good news is they have credited back my account and I guess I'll try at the store next time.
walked in and walked out
Karen was perfect. She helped me narrow down several decisions, helped with coordinating colors and ideas! She also applied a nice discount or sale to my purchase!
THE SALESPERSON WAS VERY HELPFUL. QUALITY FURNITURE
I recently got an apartment before starting school and I found my dining room set, living room set & my coffee tables plus my side tables all here at this location! I love all that I purchased. My Sales Associate was Rachel LeMaster and she was absolutely amazing! I had stopped by the store about 2-3 times before actually purchasing because I was making sure I explored my options but she was so patient and extremely knowledgably & friendly! She explored all of the online options with me on her tablet as well as in-store! She even moved the coffee table from all the way across the store just to put it in front of the couch I wanted so that I could get a good visual! I would definitely suggest requesting her as your sales associate before purchasing furniture from this store.
Great experience today! Karen and Gary went above and beyond to accommodate our financial and preferential needs. Couldn’t have asked for a better team to help us out as we build our forever home!
Omar was AMAZING!!! So helpful, knowledgeable, and professional! Very impressed with his service!
Omar did a great job . Very pleased and left a very satisfied customer . Thank you Omar
Falco was fantastic. Personable and listened carefully to our wants and concerns. We will be back for more from him.
Great customer service w/ David and Rachel getting thing ordered!
I came in today, not expecting to buy anything. Omar is a great sales associates, personable and kind. It was a great and easy experience! I highly recommend coming in to see Omar :)
Omar was great. Such a smooth happy experience.
0 stars. Horrible communication. I have my power recliner couch was scheduled to be delivered at 2:45pm-6:45pm. They deliver it early at 10am in the morning, when I wasn’t home. Now Me, my wife and kids has to sit on the floor for 4 XTRA DAYS for the couch to be delivered. What a poor delivery and communication experience!!.
I purchased a coffee table and it was supposed to be assembled. The delivery people dropped off box and took off. I called them and told them it was supposed to be assembled and they said they weren't going back. I called multiple times to get this assembled and was on hold over 1 hour and finally spoke to someone who couldn't find my order that they delivered an hour ago. Customet support is not there..only there to make purchase..after that no one cares. I will never shop here again..now I have to pay someone to assemble this because I am getting nowhere. Dora Leal 8819B Grand Palms Circle kissimmee
I had a great experience today. Gary and Omar they really take care of their customers. I am very satisfied!!
Glenn was incredibly helpful. We had a great experience and we will definitely be back!
Rachel was an absolute joy. After going to a few places we stopped at Ashley’s and met Rachel. She spent almost 2 hours with us making sure everything we wanted and could dream up were made possible. She is an absolute joy to work with and so immensely helpful.
Excellent experience as always. Rachel was so helpful. Ashley is our go to for all our furniture and now we will always ask for Rachel!
Brian made my shopping experience extremely enjoyable! He was very patient with my questions, knowledgeable on the inventory, and made it an overall streamlined process. Garry was also extremely professional and helpful!
Placed an order in November for dining room table and chairs, dining room server, TV console, and side tables. Starting in March 2022 each month I was told a different item was still on back order. Then finally in July Ashley places me on financial hold with no explanation although my store card was charged back in November. Every attempt to call the store resulted in me being transferred to some inept call center who couldn’t tell me anything except to call the store. Finally decided to cancel the order on July 9 and the charge is STILL pending on my store card from July 8. The most horrible experience I have ever had with any company ever. I will never walk through the doors of another Ashley Furniture store or purchase anything I know was manufactured by this company. The fact Ashley had the gall to ask me to leave a review simply shows how out of touch they are with the experience they give their victims.
If I would rate zero stars, I would. I have had nothing but negative customer service with Ashley's furniture since I purchased my dining tablet set. I have been asking to return and be refunded for the set for weeks now due to bad quality. Technician came out to level and fix upholstery for chairs. He did it on top of the marble table. He messed up the table. It looked stained. Another technician came out stating this was "normal". He stated spots would continue to appear with use.. I didn't buy the table like this and was not informed spots would appear on its own. They came on July 5th to pick up the chairs only after being approved for a return. They asked me to create a case for the table separately. Another inconvenience. I have not received any correspondence regarding picking up the table. I have called 5 times since 7/5. Prior to the return request, I tried going to the store where the were rude and unhelpful also. The customer care line continously tells me to contact corporate. However, I cannot get ahold of corporate at all. I won't ever go back to Ashley's furniture.
Rose was a delight! She was so helpful in getting our missing furniture located and delivered in a timely manner. I will definitely be back for her cheerful attitude and quality service. Jean and Andy Perez
Lots of selection. Friendly and helpful staff. They were not pushy or following us around. We found what we were looking for.
Great experience. David Bruce was extremely helpful and knowlegeable. We will definitely ask for him when making future purchases.
Glenn from Altamonte Springs store was great. Excellent customer service skills, and very helpful. Great buy. Thank you Glenn. Luis and Marilyn Carbo.
We came in to browse options and ended up receiving incredible customer service from Rachel. She helped us find the perfect couch for our space and made the experience easy and pleasant. I highly recommend her. She took note of every weird request we had and helped us find the best combination of our wish list. Very grateful to have had her help in this process!
Fantastic experience at this store. Gary and Rohan went above and beyond on multiple occasions to get us what we needed. They are the reason I will continue to shop at this location.
Gary and his team (Loren and Yliany) worked really hard to keep my business. I will be back again soon to see our sales person David Bruce to furnish another room.
Rachel was very helpful and patient with me! Great service!!!!
Gary the store manager and Priya worked their magic. I did have an issue with a chair that I purchased that was delivered unwrapped, dirty and dingy. After several attempts contacting customer service, I came back to the store and spoke with Gary, who quickly diffused the situation and replaced the chair quickly. Gary actually made me laugh and Priya was kind. Overall a good experience
Fantastic service from Gary! He followed up with me as promised and helped get us answers when none of the customer service team would or could help. His team is pleasant and seem to care about taking care of customers. Bravo to Gary and his team for doing what they can in a tough business!
Great experience working with Falco
Excellent customer service!
Let’s be honest there is no good service anywhere as far as furniture it’s all poor quality, even if they say white glove. Service is horrible after purchasing . I bought living room recliners and bedroom . From the start the guy broke the nail to the dresser handle had to wait months for it to come. Well any away let me get to the important part, DO NOT FOR ANY REASON GET THE WARRANTY ITS JUST BOUGS ! Called today to get my recliners fixed paint is fading, I got this delivered in February 2021. Promised by the sells guy it cover all damage it’s good specially if you have kids it covers milk stains !!!! It’s just a line the only thing it cover was the power to one of the recliners that won’t turn on. But it doesn’t cover the squeaking that the others are making. Ahhhh hello that’s part of the mechanism ! I’m just so mad at all this big companies taking advantage of all us . Are Pennie’s are worth there millions . Don’t fall for the sells guy his just looking out for himself and his commission. ( I still have to wait for service guy to check loveseat and see if the warranty will cover) so more to come for sure
I came in looking for a sofa and was pleasantly surprised with the level of service and how I was showed options that met exactly what I wanted without trying to upscale me. Even with some technical issues with the checkout system it went very smoothly. The associate that helped me was Rachel. I plan on coming back and purchasing more furniture once I finish getting moved.
This is by far the worst customer service the salesperson was great however they delivered my furniture and it was damaged I contacted the delivery people and customer service right away to tell them about the damages they took down all the information and emailed me and told me to take pictures which I did then they have not contacted me since it's been over a month and I still sitting here with a $3,000 dollar bedroom set that is damaged and no one will contact me back from corporate do not buy your furniture from here because I'm telling you if it is damaged you will be stuck with damaged furniture,and still pay thousands on furniture that is damaged and never replaced.
I would not recommend ordering from Ashley Furniture. The furniture may be nice but the experience you have once you purchase is definitely not worth it. I believe most understand the supply and shipping issues currently and though that is a frustrating point in itself, that’s not the reason for my review and is understood prior to purchasing. The reason you should avoid buying from Ashley is the customer service and their process for resolving any issues you may have. 1. No matter how many times you call, each time they don’t keep records or don’t know how to find the information you were told previously. 2. There is no since of urgency. I’ve been waiting over 10months for a part to arrive and a repair to be made. Everyone I call about it, it takes me 3hrs for them to figure out the situation. Then give me shipping information that is incorrect, which then I have to call back months later to go through the same 3hr process. 3. They pass the blame anytime they make a mistake. 4. No ownership on their part 5. Corporate and the stores are not on the same page. Got sent on an hour drive to a store to pick something up that the store said they were never contacted about and couldn’t accommodate. Their response was to laugh and say “corporate doesn’t know anything “ with no resolution 6. If you do buy furniture anyway and risk the frustration, please don’t buy the warranty. It’s not worth it and they do everything in their power to pass the blame to you so they don’t have to pay. Trust me they are great at avoiding responsibility, this includes store warranty and 3rd party warranty service. I hope this helps anyone who is contemplating purchasing from Ashley. I wish my review could be a good one, as the furniture is really nice. But, unfortunately the company behind it is not well run and causes more pain than comfort. I tried Ashley, I tried giving you time to work through the mess of mistakes before posting a review. I understand nothing is perfect and mistakes will happen but not on this level.
My husband and I purchased my son’s bedroom set and the transaction was handled so smooth. Our sales rep, Rose and her Manager, Gary were extremely knowledgeable and went above and beyond customer satisfaction. We are repeating customer’s of 12 years for this location and will remain loyal and shop again. Overall, all staff at this location are super nice, professional and knows their products. Thank you to the Altamonte Springs Dream Team!!
Bad customer service.
I am very disappointed with Ashley furniture store. When we went in to look at furniture the person who helped us was great but the order was wrong. We ordered king bed frame, king mattress, etc but the order had queen rails. When it got delivered it was wrong so we didn't have our bed ready. So we had to sleep on the floor. Then customer service said it was fixed and they extended our delivery for the following week. They got the order wrong again and our delivery was delayed another week. Not to mention our bed frame came chipped. I have been trying to get a refund for the delivery fee because that's the least they can do for the inconvenience. I have had to call multiple times and spoke to multiple individuals regarding my refund. Finally someone emailed me and said they can offer me just 100 discount while the delivery fee was like 200 something. It seems like Ashley furniture store doesn't take responsibility for their mistakes and doesn't make it right to the customer . Which I can't respect and for that reason I will be taking my money from now on somewhere else.
My wife and I were looking for a new bed and couch and, after searching many stores, found exactly what we were looking for here. The associate Omar Ortiz-Diaz was more than helpful and knowledgable and answered all of our questions. He also helped work out the best possible deal for our budget. We definitely recommend this location. Thank you so much, Omar!
I finally decided to go in person looking for a mattress. The first well known store I went to was not personable at ALL. When I asked specifics about the mattress, the representative would flip up the information guide and state, it has coils, this one is firm, but could not offer any more insight. He did not even offer to have me lay in the bed to see if it was suitable to my liking. I was not impressed so I decided to visit Ashley’s and I am so grateful I did. We were immediately greeted by Rohan who took me to the mattress section, allowed me to lay on the different mattresses, engaged with my children, and was never pushy. Because of his attentiveness, willingness to listen and offer guidance as needed, not only did I purchase a mattress but also a bed frame. Many sales people pre-judge when they see single moms with children, dressed in yoga gear…assuming we are just “looking” with no intention to buy, however this is not always the case. Thanks Rohan for not judging a book by its cover, making the sale, and most importantly treating me with respect and dignity. Blessings!!!
It was a great experience, we got the best price thank you Rachel.
Omar was phenomenal in explaining every detail of the buying process. He put our minds at ease by providing additional insight on options we were not aware were possible. We will certainly be returning to Ashley’s and requesting to work with Omar directly in the near future.
Furniture shopping.
Poor customer service!
Walked in last minute before closing time, received by Rachel here in Altamonte. Already came in with idea in mind, showed her a few images on my phone and she took us straight away to the items in store. End result, ordered a tv console and sofa table. She was very helpful and explained things thoroughly! Thank you Rachel!
We've visited several furniture stores in the past few days as we're in the midst of aremodeling which will include new furniture. Ashley had the best selection of furniture items among the stores I visited. And their prices and terms were quite competitive. And the lead time required for delivery was by far the best. But what really set Ashley, Altamonte Springs, apart was our Salesperson, DAVID BRUCE. David interviewed us to determine our wants/needs in terms of our aesthetic tastes, functionality and durabilty requirements, rooms sizes and colors and then matched his extensive knowledge of product styles, prices and availability to our wants and needs. He was attentive but never pushy, friendly and polite, made useful suggestions and answered questions we would never have thought to ask. In short, he was a true professional. We ended up buying all of our needs from Ashley and DAVID BRUCE was the primary factor in our decision to do so. So if you need furniture, he's the person to see.
I had a great experience shopping at this store..The customer service there is very excellent…I had a sale person helped me his name is Max Bhola…he was the best sale person I had he helped me get what I needed…if I can give him 10 stars I would..He did a great job!!!!
They have the most terrible customer service on the planet. Clearly don’t care about their customers. They keep pushing back my order based on mistakes on THEIR end. If they screw things up one more time - I am going with someone else. I am for sure never buying furniture from them again. I will take my money somewhere else.
Because I like Ashley design, I've bought 2 couches, a desk set, an entire bedroom set, and various miscellaneous pieces over the years - and this experience will make those purchases my absolute last. I have had the MOST frustrating experience with this store and this brand that I could imagine. My latest experience is worth going into detail over - I have not had a bed to sleep on in 10 days now due to Ashley's horrible policies/customer service. I ordered a full bedroom set on 4/2/2022 for a couple thousand dollars (order number 111384460) that was scheduled to be delivered 4/30/2022. Entire Bellaby bedroom set. FIRST ISSUE - I am told by customer service that the salesperson or someone internally fulfilling orders at Ashley, wrote down the wrong SKU/pieces and I WAS SENT PIECES TO A BED THAT DO NOT FIT TOGETHER AND THUS, IT CANNOT BE SLEPT IN. Those incorrect pieces arrived on 4/30/2022 and the delivery technician (who I paid extra for – and who showed up alone and had to ask my husband for help moving the furniture upstairs because he could not do it alone - lol) put the bed together even though it was very clear the bed does not fit together properly. The delivery tech also delivered the 7-drawer dresser I ordered, without holes drilled in it and could not put the mirror up and just left it – and lastly, did not install any drawer handles. I tried to report all this to Ashley within about 5 hours. SECOND ISSUE – I try to report the issue but I’m caller number “257,” so I have to wait. (This is literally lol-worthy.) I call the store directly and get told I’ll be contacted by customer care after 72 HOURS. Cool – five more days without a bed! I keep calling customer care with my now-established case number, because after additional time, no one is contacting me whatsoever. When I finally get in touch, customer care says can’t send a tech out to “assess” the issue until two weeks after delivery date. After I said that was unacceptable, I got special treatment – got sent a tech ONE week after delivery date. The tech arrived and confirms, yep, they sent you the wrong rails, bed does not fit together and cannot be laid on. Fixes the 7-drawer dresser. Says “customer care will contact you” on whatever happens next to fix my bed – has no idea. THIRD ISSUE – If this can even be separated from issue two – it has now been 10 days with no regular updates (unless I seek them myself and hound the customer care line) on my bed that I still can’t sleep in. I have to keep calling the customer service line who tells me today (5/9/2022 – 10 days after delivery) that THEY, customer service, actually placed an order for the CORRECT size rails – sent them to this Ashley store – but the Ashley store actually REJECTED THEM and sent them BACK to customer care headquarters – because they would not “give the customer a credit?” You cannot make this stuff up. Complete miscommunication. No credit involved other than Ashely’s entirely diminishing credit through this process. But what I end up with is still no correct rails and “SOMEONE WILL CONTACT YOU WITH AN UPDATE.” This is insanity. I am returning everything at this point. Nothing is worth this frustration when I also work a full time job that doesn’t include babysitting my own order. Additionally - the quality of the Bellaby set is very poor - that is on me for not looking more closely in store - it's basically pressed particle board painted with a cheap, chipping paint that has a bad chemical smell. The pieces are flimsy at best and certainly not worth thousands of dollars. UPDATE - I went to the store on 5/10 and the store manager, Loren, indicated new rails would be sent and delivered 5/12. On that date, the wrong rails came AGAIN. Loren had told me to call her if I had any problems – I did so and she told me that Ashley does not give refunds, and I’ll have to talk to a national hotline about this issue??? This is INSANE. So I paid $2,500 for furniture I cannot use and never accepted? I'm going to file a lawsuit if I do not get reimbursed.
I had an outstanding experience at the Ashley store in Altamonte Springs! Rohan was the associate the helped us and I felt well taken care of. He was patient with us, as we had our active 3yr old with us. I would highly recommend this store, but specifically asking for Rohan.
Omar was excellent, so kind and knowledgeable.
Walk in and found exactly what I was looking for
Homeira at Ashley home store in Altamonte was attentive and wonderful to work with. 5 stars and many thanks! Travel safely!
The store has beautiful furniture and sales people are very nice and helpful. The reason for 1 star is their customer service. Always on hold for one hour to speak to anyone. Furniture was delivered on time but only half arrived. Should of notified me before that was on back order. I emptied out room and now I have no dining furniture for 3 months. First would only offer me $150 compensation but had to insist for more. Then had to make a trip back to store to correct order. Be prepared to wait for customer service and to make trips back to store to change or correct order to get it right. Definitely needs improvement in customer service. However, I changed my rating to 3 stars because Gary at the Altamonte store has been very helpful and accommodating.
Very friendly sales and good selection of furniture and more.
Rose was an absolute pleasure. She was very helpful and patient as we selected our first furniture as a married couple. We will be back for the couch set!
Although my wife and I arrived late at the store, we were treated with kindness and caring. Consequently, we had a pleasant experience and are very pleased with the furniture selections we made.
Been to Ashley altamonte n we were new home buyers we we’re exceptionally greeted n walk through for furnitures regarding couches n sofas was made by HOMEIRA from marketing team making sure we get tge right product at competitive rates ..thx homeira
Sales person Homeira was amazing. Great response and service. Recommend to ask for her if possible. Store has great selection and manager even spoke. Recommended!
I just moved from up north and was in need of furniture quickly. I first worked with Jeff who was very kind but was no working on the day I was able to come in and make my furniture choices. When I walked in I was greeted by Homeira and she was amazing! She was able to help me furnish my whole house and have my furniture delivered timely. I was a special case because I needed some furniture before others and she was able to help me split my order so that I could get the items I needed first. All of the employees were very nice. I would shop here and work with Homeira again.Thank you!
Homeira is absolutely fabulous. She helped me furnish an entire house. So thankful she is always available to assist. I always come back to Ashley because of her.
If you go to Ashley you must go see HOMEIRA aka Homei. She was great!! And really helped me with everything I needed for my new place. Thank you again Homei!
Poor service the people who came who delivered our couch month ago not Only broke one of our picture frames but when they said they will pay us back they never did. Never shopping there again anyone who wants to shop here better hide ur breakables items cause not only will they break it. It they won't pay it back
We came to Ashley Altamonte and Homeira greeted us. She was extremely helpful and friendly. She took the time to listen and got out tastes right. Highly recommended!! Will come back again!!!
We came to the Ashley store in Altamonte Springs. Homeira was our sales consultant and customer service. Homeira was so very helpful in helping us find exactly what we were looking for and our needs. She us extremely patient and has an exceptional eye for style . She takes excellent care of her clients.
Homeira was very polite and helpful. She is knowledgeable about the product. Thank you for such a good experience. We will vo.e back Ashley for sure.
Homeira is very courteous, friendly and knowledgeable.
Homeira was one of the kindest and most helpful representatives that I have ever met here! She really went above and beyond to hell us pick out the perfect furniture. This location is lucky to have her!
I purchased living room furniture from Ashley's in Altamonte Springs, FL. back in October of 2021, here we are in April 2022 and I'm still waiting to get them. I understand that during these times things are taking longer due to shortages but I specifically chose my furniture because I was told that they would be available immediately. In other words, I specifically requested "In Stock" only passing up items because they were not in stock. Every time I call I wait over an hour only to be given yet again a later date of delivery with nothing more than a very mono-toned and robotic "I understand". I have purchased all my furniture from Ashley's for over 15 years and because of this experience I will no longer be purchasing from them.
Don’t warn you the 0% interest loan turns into 29% interest in one year!
David Bruce was great. Very knowledgeable and attentive. Dressed to impress and he did for sure. I will be back. Great guy.
David Bruce was professional in appearance and skill. He was helpful, knowledgeable and a pleasure to do business with! Thank you David!!
David greeted us with a smile as soon as we walked in the door. We came in right at opening and felt welcomed and appreciated. He patiently waited for us, gave us our space, and walked around the entire store with us.
What an amazing diligent new customer service team!! From Gary, the store manager to Santana and Emily, thank you so much for solving the problem I had been facing for a while.
Omar was wonderful. He greeted me as I walked thru the door. Omar was very professional and assisted me with picking out a great bedroom set for my son’s first apartment. If your looking to buy new furniture please stop by and see Omar!!!!
Salesperson Falco was great! Worked with us over several days as we weighed options at various stores, ultimately deciding to go with Ashley. No pressure, patient, and friendly throughout the process. We've purchased from Ashley before, and we'll be back again.
This was our first time at Ashley furniture store and We Purchased a beautiful couch online. liked the quality of the furniture.
Falco is the best helpwe have. He is peristent and patient with us the whole time!
I went care today by Homeira she is very attentive, helpful and friendly. Highly recommended!
My salesperson was Rachel and the kind, friendly help was appreciated. I told her I had an appointment soon, she rang up my Recliner purchase efficiently and quick. She followed up with me for a call I placed where I had a question about the receipt and she resolved the issue, as well. The recliner is the most comfortable I have sat in after sitting in 30-40 from many different stores, so I purchased it at a great price.
Omar Ortiz Diaz was amazing! He was knowledgeable and understood what we were looking for. He found ways to help us and to accommodate our needs. I’d buy from Ashley again because of his customer service.
Max Bhola was very kind and patient with me and my sisters! I appreciate his welcoming smile and his efficiency! Thank you so much Max!!
Max Bhola was very kind and friendly. He greeted us at the door when we walked in. He answered all of our questions and we were able to purchase a table that we wanted within 20mins. Very good job, very happy with the service!
Max Bhola was a wonderful salesman. He was super helpful, friendly, and professional.
I love this place. Falco helped me a lot and I looked for different alternatives. I got what I really wanted!
Rose was absolutely amazing at the Altamonte springs location
Max was great! He answered all my questions and gave us space to browse the showroom. He didn’t push too hard on the sale and was very confident in his presentation. Great experience buying a sectional with Max. The manager was also very helpful. Would definitely shop at Ashley again!
I appreciate the help received at Ashley.
Brian was super helpful in getting me a new bedroom set! And we found out we’re cousins!!! Lol thanks for all your knowledge and patience.
Madeline helped us today from the Altamonte Springs store. She listened to what we needed and helped us find the living room furniture that we needed and made sure we were ordering the furniture that we wanted.
Recently walked into Ashley’s looking for a piece I saw online in hopes to find it locally. Madelin was kind, prompt, and curtious to all my questions and concerns! I will definitely be back with my husband for all of our future purchases!
I Had to request a refund because the pillows were apparently on recall, and despite having knowledge of this the Salesman still sold them us and promised they would arrive in 48 hours….96 Hours later 4 days after the promised delivery I had to return to the store and request a refund….Ashley’s has eternally lost my business.
Homeira was very helpful and knowledgeable. Her assistance aided us in making a decision that we have tried to make for quite sometime. She is an asset to your business!
Recently went out just window shopping for a new living room set, and left with a living room set and decor ordered! Working with Madelin was such a breeze. I cannot recommend her enough! She not only saw my vision, but also provided excellent insights and was so much fun! 10/10
Love shopping at this location but most Importantly my experience. Madelin was just Superb at her knowledge and her service. When I come back l, it’ll be because of Madelin!!!!!! Thank you !
Mad about Madelin! I'd give 10 stars if i could. Very rarely do you meet someone who can make you feel at home while shopping for home furniture, but that's what Madelin did. Pictured is our wrap around multifunction sectional as well as a storage coffee table in grey. Not pictured are a kitchen table and a loveseat of the same design as the wraparound. What you will find in Madelin is someone who can take you in and bring you home with furniture that you'll love to look at for years to come. I cannot say thank you enough for the financing that she held me to do. We will be shopping with Ashley Home Furniture much more, thanks to Madelin.
Madelin took the time to learn my needs and helped me find the perfect dining room set!
My salesperson, Brian, was excellent. I came in to see an item I found online. Brian very helpful and accommodating. Not pushy at all. Excellent experience!
Rohan was amazing! He let us walk around and just browse and then when we found something we wanted, he was there being super helpful with everything.
Brian was great!! He made our dining room table purchase quick, easy, and stress free. Thank you for your kindness!
I’ve had some rough customer service run -in’s in the past, but this has to top them all. I recently purchased 2 mattresses, one very expensive bed frame and a office desk from Ashley’s. Everything appears to be in great condition. However, upon arrival I was told Ashley’s would not take my current mattress away, even though this is something I paid to have done. They claim it’s due to sanitary reasons or sweat stains in the bed. When I was at the store, I told the manager and salesman the mattress did have stains and they said it wouldn’t be an issue. While the bed frame was being assembled, I received a call from customer service letting me know they would not take the mattress. I was clearly not happy… when I asked to speak to the service reps manager, she directed me to Ashley’s phone number instead for a 2+ hr wait. I called her back and requested to speak with her manager. After voicing my displeasure, she proceeded to laugh at me and then disconnected. About 5 minutes later, I received a call from the team lead Danielle, not her manager, who proceeded to interrupt me and tell me she wasn’t going to help, even though I was told they would. She seemed to want to attack me vs. helping resolve the issue. Her excuse being that they couldn’t load a “unsanitary mattress” due to “Covid reasons” even though the delivery men were not wearing masks or being Covid careful at all. Her suggestion was to call and get a credit for the mattress exchange instead. All in all, the products seem great, but the headache and frustration I’ve had from delayed delivery’s, and terrible customer service were unlike anything I’ve ever seen before. The furniture was very nice, but I will NEVER shop at Ashley’s again due to the terrible customer service.
Homeira was awesome she explained everything I needed to know about getting a new mattress l. I would definitely recommend her!
I went there just getting prices. Best experience. Nick Arnold was really helpful and made me feel at ease about my purchase.
Homeira was an excellent person and employee. She took the time to explain everything about the mattres to me. She is very dedicated and professional in what she does. Five stars for her!
Homeira is such an exceptional and professional person very knowledgeable.
Homeira helped me and my wife find both patio and living room funiture she is patient, genuine, and kind, just what we needed! After the sale she actually followed up with us to say thank you. We would buy from her again. She is 100% our funiture goto person 😊
Omar made my shopping experience an excellent one. He was very knowledgable and very patient. I will definitely be purchasing my office furniture and bedroom furniture through him.
Do not purchase from here! Horrible experience. Rohan split our entire order telling us it would arrive before the actual delivery date. Waited 10min this for a bench. Still waiting. Ashley furniture canceled the order & never contacted me. Horrible! Purchase else where! Not worth the headache
The sales rep was great but you can’t seem to get my furniture to me. This will be the third time you have promised delivery. Even can’t get the story right about what showed up at the warehouse. Your warehouse definitely needs improving. 😡 it’s hard to give complete remarks when you can’t get the furniture to me isn’t it.
Ashley furniture has some fine furniture and pretty good deals, if your looking for something with more quality then say a rooms to go, this is a great place to go to.
We really appreciate Gary the GM and his staff and Awesome Friendly..helpful service!! Much appreciated and we love our new dining room and all your help loading!! Thank you so much!! Dennis and Carmalynn Davis
Spent $ 1600 on a dining room table and right after a year the Screws and wood spacers on all the chairs started to fall apart. No problem I got the 6 year warranty. Contacted the warranty department and they said Ashley furniture will contact us for it’s under back order. It’s been 6 months now.
I can’t begin to explain how wonderful the entire team at the Altamonte location are, especially Omar. Omar not only listened to our concerns but also worked with us to find the best mattress for my husband and I in the price range that made it so easy for us. Thank you Omar for everything we appreciate you so much!
Absolutely amazing experience. Rose and Gary were beyond helpful. I have been furniture shopping for several days now and was starting to feel overwhelmed with the choices. Rose and Gary took amazing care of me, with no pressure, and I would up leaving with everything I needed, at prices I was comfortable with. I would absolutely recommend anyone in the market for new furniture go talk to Rose and Gary!
Homeira was my helper and she was excellent. She went above and beyond to make sure all the pieces I inquired about were ready for my moving date.
Great experience! Omar tried to help me out as soon as he could which was amazing!
Omar was great
Homeira was extremely helpful with helping me pick out furniture for my daughter’s room!
Homeira was very helpful and fast!
Omar && Paloma we’re super amazing ..came in && showed them a pic of a sofa I saw online && I was able to sign off on it within30 minutes. SUPER happy with my services today ..THANK YOU !!
I came To Ashley Altamonte ad Homeira helped us to find the sectional and dining in the best price. She is beautiful and patient. She was very hospitable and served us with sweet and water. For sure we will come back because she was very knowledgeable. Thanks Ashley for great merchandise and Homeira for giving us a great experience for the first time. We will come back for sure.
Homeira helped me today. I completely changed my mind twice and then after leaving the store and coming back she was still so helpful. I know we both got our steps in today after searching for an adult dresser to match the full size beds I purchased. I'm not going to lie the thing that won me over the most was her positive attitude and the availability of the furniture. I just hope everything goes great with the delivery and set up but if I have any problems she told me to contact her for any questions and/or concerns.
Absolutely excellent experience. Adrian was kind, considerate, informative and very professional. This was the best feeling, and I purchased what I wanted. I will sure be back, and will highly recommend to friends and family.
I was very pleased with my purchase today. Omar helped me tremendously. I told him what I wanted and he guided me to everything I needed. He was detailed in breaking down pricing so I understood everything correctly. I didn’t have to do a lot of thinking and that’s what I look for in shopping in big stores.
We had a wonderful shopping experience with our Sales Representative Homeira today. She was very knowledgeable, offered great suggestions and assistance with measurements to suit our floor plan. She really went above and beyond to curtail the experience to our needs and allow us plenty of time to explore the store on our own and was very kind and accommodating! We ended up purchasing a new living room and dining room set and would highly recommend our friends and family to Homeira at this Ashley location for future home furnishing needs.
Too many negative things to say, but long story short I purchased two chairs in the store that were supposed to arrive before christmas, and since then, the shipping date has changed about 4 times. When I try to contact the store, the call doesnt go through at all. When I try to call customer service, the hold times are insane, the automated voice tells me that I am the 278th caller in line. The only way that I have been able to get in touch to speak about this is through the chat option online. I requested to cancel this order because after so many times they have rescheduled the direct ship, I doubt that I will see it any time soon. The agent that I was chatting with told me that in order to cancel I would have to call the store! It seems like I am going to have to drive down to the store to accomplish anything. Obviously there are serious delays among all the furniture stores, the problem lies in the lack of communication, and its extremely shady that the store never picks up the phone.
Nice store. Lately it is just taking too long for their merchandise to come in.
Omar helped me find great furniture pieces for my new business . !!! I always come here for great service and for the trendy up to date looks !!! Thank you 😊
Soo I purchased a king bed in April of 2021 and had a few problems with it so I tried to call the customer service a 1800 number which was horrible customer service . So I decided to come in to the store and gary the store manager was soo helpful and fixed all my problems with one visit. I’ll be a returning customer cause of him . Thanks Gary you the man !!
Omar was awesome. Took good care of us within our budget. Was able to tailor to our needs fully. We will definitely be coming back.
Omar was a delight to work with, he was such a great help in getting a new sofa
Homeira (Homie) was great! She was incredibly professional, knowledgeable, and quick. She gave me as much time as I needed to browse while checking on me and my interests; after I made my choice, she made the process streamlined and stress free.
We ordered a dresser as a Christmas present for my daughter on Dec 10, 2021, expected that it might not be delivered in time for Christmas but my husband was told it would be delivered Dec 26, 2021 and they would text before they delivered it. We used our Ashley card and I had to pay that on Dec 25, so I decided to track the order. There was no order associated with my husband's phone number or name or email since they didn't use the email given to them. They made one up. We were only able to get a hold of the store 1 time. Between the store and customer care we got a couple of different stories and neither of them had tracking # or knew who was delivering it. First we were told to wait until 9 pm on Dec 26. Nothing. Then told it was delivered on Dec 16 but still no tracking info. Finally, yesterday customer care said a tracking # was issued 3 hours earlier but yet was shipped on the 16th. We tracked it and it was on the way with delay. But now today a claim is being filed to locate it. Customer care was a lot more helpful since we can't get a hold of the store. I understand things happen and there will be delays, but the customer service is lacking. They take your money and be done with you. Can't locate your item and act as if they don't care. Now we can't get a hold of anyone with Ashley Furniture.
Omar was sooo helpful! I was picky I was finicky and didn’t know what I wanted. He showed empathy and patience and helped us find the perfect couch. Paloma was sweet effective and quick. They have a customer for life!
Ordered furniture a month ago. We were told we could expect delivery in 4-6 weeks, and we could get regular updates by calling the store. We called, and you can't get through to a real person or even the physical store. We had a cell phone number for the salesperson and called multiple times and never received a return phone call. Today we went all the way to the store and confronted the salesperson, only to be told it will most likely be 3-4 MORE months before the furniture is available, and even that isn't definite.
We traveled to Ashley’s and were promptly met by salesman Max. Max was friendly, professional, but not pushy. He allowed us to look unbothered until we had questions. We subsequently spent over 7 thousand dollars that day on furniture and Max was great. We were also introduced to the Store Manager Gary. Gary was personable, professional and very helpful. We were very impressed with Max and Gary and we will be back for some incidentals. Mike & Rachelle
Homeira is the best. Buy from her always at Altamonte!
Omar was amazing!! My first time purchasing from Ashley furniture and I will definitely recommend my friends and family!!!
I went into Ashley furniture in altamonte Springs yesterday to look at a kitchen table that I saw online. I was greeted buy a friendly, Professional well well dress gentleman Glenn. I only had 45 minutes to check out the table as I had an appointment to go to. I showed Glenn the picture and explained that I was in a hurry and just needed to check out this table to see if it was what I was hoping it would be. He sure is the quickest route to where we could look at all the tables because they had many. Within about five minutes he appeared again and said I believe the table you’re looking for is right over here. I appreciate that he had done the work and actually went and found that table. I told him it was perfect and that I only had about 20 minutes before I had to leave but that I was ready to purchase it right then if he could get everything done in 20 minutes. Glenn was able to accomplish everything within 15 no high pressure sales just got it done and I was on my way. Glenn is a polished professional in what he does, I just moved into the area and I have an entire house to furnish I will be doing that over the next two months piece by piece and I will be only working with Glenn for all my furniture needs😊
We have been customers of this location for the past 10-12 years. We always received good service in the past and our most recent buying experience was no different and actually, it was even better this time. Our sales associate Adrian was extremely attentive and helpful. He was able to help us find the perfect couch and made our experience very easy. We also had the pleasure of dealing with the General Manager, Gary. He made us feel very comfortable and confident in the service we were receiving. We will be life long Ashley Furniture customers.
(Translated by Google) They took great care of us, they explained every detail, every question. Thanks to Omar. (Original) Nos atendieron super bien nos explicaron cada detalle, cada pregunta . Gracias a Omar.
Omar treated us right. Was a pleasure doing business with him .
The employee Omar is the best of them all make sure you get him I am telling you, you won’t regret it so kind patient and helpful person there.
Very nice store and let let you shop but they have plenty of staff to assist you should you need it. Very nice furniture in all price ranges
I came in knowing what I wanted and Glenn was very helpful in finding it and getting myself & my two small children in and out as quickly as possible. Very kind & knowledgeable. I look forward to coming here and working with Glenn again for my next furniture purchase.
Greeting promptly at the door, Chris was pleasantly professional and personable, excellent relationship building skills. Wil was also amazing, helpful, and patient. Thank you to them both!!
Despite the insanity of Black Friday, we were promptly and efficiently assisted with our purchase. The two gentlemen helping were pleasant and professional, and made the experience stress-free. We will be recommending this store to our friends who are looking for new furniture!
Good selection. Very busy place, they need to hire more sales staff personnel.
Excellent customer service and was able to find everything I was looking for. The association that assisted me was very helpful and able to provide me with everything I need.
Pushy sales person I bought a mattress but felt she came on too strong. I love the furniture though and took many pictures of the pieces I loved.
I love the variety and amount of choices in the store. I found exactly what I was looking for and it will arrive in just about three day! Awesome, I say!
Great selection
Our experience at this store was phenomenal! Our sales associate, Max, worked with us patiently and was much more accommodating than expected. He and his manager, Robert, truly made this a great experience. We are so very happy to resolve our furniture needs at this store thanks to their expertise and hospitality. They care about their customers, not just about the sale. Truly highly recommend you visit this location. Will be returning.
Paloma was very helpful with the customer service. She’s the best 👌🏾
My daughter-in-law and son paid for bar stools in August and they never arrived. Today, my daughter-in-law went into the store and they told her that the stools had been on back order but now are discontinued. She asked if they would let her have the floor models. The sales rep was going to let her have them; however, another lady stepped up and said she wanted them and that she’d by more pieces in the collection. The store manager said he’d let the lady purchase them with the other pieces and would give my daughter-in-law her money back. After holding their money for months and then product discontinued, this is how they treated my sweet and precious daughter-in-law. I’ll never do stepped inside that store again. I hope you have better luck with this mean and inconsiderate store manager if you choose to do business with them.
Purchased furniture with promised delivery only to go months without receiving and no information when product would be available. Went into store and items were available from store floor as they were said to be discontinued and they agreed to let us pickup directly. Upon agreeing store manager (Joel ) got into argument with sales associate as he had another customer wishing to purchase item as a set and refused to let us have. Terrible service failure and very unprofessional. Wife left store in tears after waiting so long for items then being told they had and we could take that day and for the manager to refuse in order to make a bigger sale. We will never purchase from store again.
Homeira was an absolute pleasure to work with. She paid attention to my concern and was very pleasant!!! She made my experience wonderful!!!!!!!!
We were pleasantly surprised with the selection and price of the kids bedroom set we purchased. The knowledge and service provided by our sales associate made it easy and stress free. Thank you, David Bruce!
Terrible costumer service. I was sold furniture and wasn’t told about pieces that were on back order. I bought in August and now being told I will get it next year. Sometime in May. Also, delivery of other items didn’t come on day that it was scheduled for. Had to reschedule. Just a mess. Was charged for warranty that I didn’t want. I will never buy from them again.
Very rushy, not very professional or respectful from my recent experience from some of the employees. Still awaiting my furniture to be delivered.
We had a wonderful experience today shopping for a new bedroom set. Simon was awesome to work with! However the delivery crew was awful! They left a mess in both the living room and bedroom from the packing and wrapping that was around the new furniture. They also put a gash in my bedroom wall while putting together the furniture and NEVER told me. They failed to properly install the legs on the chest of drawers and it nearly fell on my foot because it was so unstable.
(Translated by Google) They don't let the client look to see what they are looking for, it is too far behind to make up their minds. (Original) No dejan que el cliente mire para ver lo que busca, es demasiado atrás de uno para que se decida.
The people are super nice and thorough. Their inventory and prices are unheard of!
We have been loyal Ashley Furniture buyers for over 25 years, and overall we love their furniture. On a recent purchase in the store we had a very frustrating experience. I will just state facts and you will then be aware of what to look for yourself. We found a few pieces of furniture on the showroom floor, but we had also seen it online before going to the store. The prices online are usually cheaper we have found, but they will usually match that price, or maybe even have a lower price. We were in a hurry since the process was taking a long time and we had an appointment. When we signed the paperwork after the salesperson wrote everything up, I questioned that the total did not seem correct. The person explained how he was working out the price and subtracting from a few difference places in order to mark it down. After I had time to look at everything and figure out how they did it, it showed they charged $98 too much. It took me 3 days, lots of phone calls, and 2 managers in order to get my credit. Bottom line: a) look online first for a better price and more % off, b) have them match the price if better online, c) take enough time and subtract everything yourself, not just take their word for it being shown to you.
(Translated by Google) The most beautiful furniture (Original) Los más hermosos muebles
Staff was nice, not pushy..
Rose was really helpful and friendly. Thank you!
I HAVE BEEN A LOYAL CUSTOMER IN THE PAST 15 YEARS PLUS AND SPENT TENS OF THOUSANDS OF DOLLARS ON THEIR FURNITURES, AND I DO NOT RECOMMEND THIS STORE TO ANYONE AFTER MY MOST RECENT EXPERIENCE WITH ASHLEY. IT'S A NIGHTMARE!!! ASHLEY IS NOT HOW IT USED TO BE. SAVE YOURSELF TIME AND MONEY. DO NOT GO TO THIS STORE OR PURCHASE ANYTHING JUST BECAUSE IT LOOKS NICE. IT'S NICE IF THEY DELIVER IT AS PROMISED. IT'S NOT WORTH IT! The sales person was too busy selling extra stuff to make extra commissions and FAILED TO INCLUDE ONE OF THE MOST IMPORTANT PARTS OF THE FURNITURE. All they say was "We're not in control of that". After almost 5 months waiting and kept getting different delivery dates, the bed finally arrived WITHOUT a box spring that the sales person FAILED to include. After I demanded to speak to a supervisor and was able to receive assistance from Joelle who promised that he will reimburse us if we purchase the box spring somewhere else since they didn't have it at the store, the person in charge of processing the reimbursement made it so difficult by dividing the amount into two different credit cards. Nightmare continues!! I still have to wait until the reimbursement really shows or not. That's not including my experience with horrible customer service representative over the phone and online chat. Total chaos!!!
Carissa was amazing. She didn’t hover over us or push us into anything. She was very patient with all my questions and had great insight. She made sure we got a bedroom set that we were absolutely happy with. I would definitely recommend anyone coming here to ask specifically for Carissa.
I wanted to change my loveseat and recliner to a new color, but it would delay my shipment a week later. Angie took her time, and helped me with the color change and moved my delivery date a day earlier than anticipated. She is awesome, and I enjoyed my experience at Ashley's Furniture.
I called and was on hold for an hour so I went in only to find out that they only had an item on line. Wasted trip. The store did not answer the phone at all. Two different stores nor did the 800 number.
Very friendly associates available to help.
We were promised our two sofas by the 30th of August OR EARLIER1!. We have waited patiently for over a month and a half. Where are our sofas?
The worst furniture buying experience I have ever had. To start, the sales man we worked with was pushy and rude, but that's the least of the issue. We ordered two couches in May and did not receive them until August. I understand that there are supply chain and manufacturing issues going on right now, so the long wait wouldn't have bothered me if not for the fact that there was no communication throughout the process. They first told us that they would be in by the end of June, but never let us know about the delay until we called multiple times. When the couches were finally delivered, the delivery people just left the two very large, very heavy boxes in the middle of the driveway right before a rainstorm, and we couldn't get them into the garage until I had help when my boyfriend got home after work. Then, when we called about this issue, the customer service worker called the delivery team to ask about the poor service and they lied and said "oh we didn't bring the boxes in because they wouldn't fit through the door." Not only is our door the same size as literally everyone else's, we measured the boxes and they would have fit, but the delivery team would not know that because they made zero effort to help me. Even if they didn't fit, the least they could have done was put the boxes in the garage to avoid water damage. The customer service team promised to reach out the next day so that we could reach a resolution with the manager when they were back in office, but no call. We finally just had to dissasemble and reassemble both pieces entirely so that we could get them up the stairs since they were too heavy for me to lift.
I got a little scare at the beginning when Rose gave me the first quote but after that all was sweet. Rose knows everything a representative should know. Super customers relation skills. She is willing to go the extra mile to please and satisfied you. Great job Rose.
Great to had visit ,met an old school mate there
no point of buying the warranty, a lot of there items are overpriced and the warranty takes forever to deal with and they get to pick and choose what they will cover.
Our salesperson, Jeff, at the Altamonte Springs location was very helpful.
Large store. More options were found. Salesperson Brian or something similar first name beginning with "B" was very helpful and mobile.
If I could give Ashley Homestore zero stars I would. I don’t leave reviews, but I had to on this one. I purchased a bed, and box spring in May. It is now the end of July and I have not seen my purchase. I understand materials are scarce due to Covid, but come on now! I have basically been sleeping on my mattress on floor for 3 months. This would not be so bad if customer service wasn’t so horrible. I have never received an update from customer service each time my delivery date was changed. I have had to contact customer service to find out. Whenever I contacted the number I would get a message stating that they have too many calls and I would have to call back. I eventually found a way to speak with a live person each time. The representatives were empathetic but they had absolutely no idea when the furniture would arrive. It got to the point after a 3 month wait that I had them escalate this situation to a manager. I was told a manager would call me back that same day. No one ever called back. That day I decided to go into the store where I purchased the furniture and get my full refund. Horrible customer service. Shame on you Ashley Furniture! Even in a pandemic you should still be able to treat customers as if they are valued, and human.
Second time buying from Ashley's. Great experience from start to finish.
Homeira was very helpful during my visit. I am a first time buyer who had absolutely no idea what they were doing. She was very informative and I was able to get everything I need for a affordable price.
15 months after purchasing their couch it started to come apart. I tried to apply their bogus extended warranty I purchased but the 3rd party company they have to do repairs refused to repair it. I went to the store manager and he told me "It should cover it, I will see what I can do"and never heard back from them again.Poor quality furniture. Do not buy from them.
This is my first time using Ashley’s. I went in for a couch and Brian helped us out. He was patient with us as our one year old ran around the store. I was very happy until my furniture never arrived. They told us our couch would be delivered in 2 days then they changed the delivery date to 5 days which wasn’t bad. When the delivery date came I waited all day NO CALL NO SHOW. When I called I heard from the virtual assistant that the delivery changed and now it’s 14 days with no call or explanation and I’ve been sitting on the floor with my toddler. Then to speak with someone about it is another ordeal I would not bother. From experience there are many other furniture stores with better and quicker service.
Great selection and prices. We needed to purchase several items and the salesperson, Homeira, was very helpful and patient. She also made sure we received all the discounts available. Great experience.
Although we did not end up buying from here, there is a nice selection of furniture. We had excellent customer service from Crystal. She was very knowledgeable about the products and was very friendly.
The experience in the store wasn’t horrible. If you’ve ever been to a used car lot then you’ll be familiar with their sales people following you around for 2 hours saying “we’ll give you a great deal on that one!” However… when purchasing we were told “Ashley builds their own furniture so we’ll ensure you get the couch in no time. June 15th was our delivery date… it’s now July 10th… and I’m being told the beginning of August BUT they can’t even guarantee that. Tired of being told this at the store and on the phone, I called in and asked for a refund. They said okay. I requested a confirmation email and she said “yep”. I asked, “do you need to verify my info?”. She answered “nope, thanks and have a nice day”… click. After 2 hours of waiting for a confirmation email I called back. Apparently the previous support specialist didn’t create a ticket or a claim for a refund. Complete laziness and incompetency on her end. Fortunately my next customer service rep, apologized for her colleagues behavior and sent me confirmation, however, there was no reason I should’ve had to go through this process again in the first place. After our call, she received a 5 out of 5 review. This store and the customer service given prior: 1 star.
The service was great sales woman was very good and as a Veteran I was treated very good and I purchased a recliner and I love it thanks Ashley.
Despite not normally wanting to interact with salespeople in most commission sales situations, I found Rohan to be a real delight. He was incredibly helpful, friendly, and efficient. I would easily choose to shop here again due to my interaction with him and the extra care he took to ensure as much of furniture would arrive as early as possible.
Jorge, the manager, was extremely helpful, patient, and personable. My mom just moved cross country and will have many more expenses to come. But, I can honestly say that Jorge lightened her load on this purchase. She was able to get 2 great quality beds, bed frames, a dresser, and mirror for a great deal. And Jorge was even kind enough to throw in some extra goodies. We appreciate the time he invested and the deals he was able to get for us. We will definitely be coming back for more to furnish our new home! Thank you!
I thoroughly enjoy the shopping experience at Ashley's .Homeire was kind, courtesy, and so professional. She really worked to help us find just what we needed at price that was perfect. We will definitely do more business with Ashley thanks to Homie.
I have been waiting for at least a month for my furniture to be delivered, my delivery date has changed multiple times. Whenever I call, they keep telling me it never came to the warehouse. I am never ordering from here again.
Matt was awesome and patient with us as we selected the furniture we needed. Cordial and friendly and even fun! He was able to help us find just what we were looking for This sounds cheesy and like a bot I promise it's not 🥲
Was never greeted when entering the store, but there was a woman who was concerned and tried to give us the customer service care we deserve but, we was so disappointed about it and went about our way.
Andy was extremely helpful and professional with assisting us in making the purchase for our furniture! Highly recommend to go here and seek assistance from Andy!!!
Had not good experienced the first in store. But the second day I came back because I was asking about a sectional. A nice man walked up and spoke and asked could he be assistance to help. So we talked and went to different furniture sectional and came to one.i liked. So he worked his numbers and I got what I liked. He was friendly and knowledgeable of what I needed. Thank you Nic T34.
Employees very helpful and knowledgeable
We were told our furniture would be delivered a week ago, after we have been given 3 delivery dates and 2 delivery windows we still have 0 of our furniture. No communication from the store. we have been calling them and keep getting new “delivery dates” then the furniture never shows. Now the manager has gone silent. Will never buy from Ashley furniture again
Worst customer service. Love the furniture and the people who work there act nice but then do things like say oh the couches will be delivered on May 21 and the bed May 23rd for me to call them the day before for them to tell me the couches won't be at the warehouse till June 10th and delivered the 16th- ok fine... BUT then she goes on to tell me the mattress is still set to be delivered on May 23rd answer my phone the day before and the day of blah blah... so called today because we didn't get a call at all yesterday for them to say oh yes it's been delayed till May 30th. Stop giving me all these different dates. Pick one. The right one. AND if you are going to push back a delivery date after I just confirmed that date with someone 48 hours prior to the delivery date it would be some REAL nice customer service to let your paying customers know this otherwise next time I'll spend my money at another furniture store. Thank you for ruining my Sunday. So glad spent over $12,000 with you guys last month. Should have bought a mattress and couches from somewhere that tells the truth about IMPORTANT DETAILS!
My first experience was great bcoz everything were smooth. But my second purchased was completely opposite on the delivery day. If i did not call about the timing of delivery i would not know that my order is not available because they dont have stock. Im so upset because i was not told or informed about the issue in my email because they are claiming that the phone number is wrong. 6 days of waiting and ended up with nothing!!! Communication is the key. Hope that it would not happen to you
Brian, the sales expert greeted me after I walked in and made we feel like I was at home. He let me walk around without following me. When I needed him he showed up and we talked, about the TV stand. After a few minutes I called the boss, just kidding, my wife and we ask Ryan, I mean Brian I have a hard time with The B. We ended up purchasing the TV stand. Thank you Brian for helping out. CJM
John was great in helping me pick out a couch. He definitely knew what was in the showroom and in stock to coordinate with my other furniture in my home.
I don't normally seek Ashley furniture out as a store to go in. Yet I decided to on a quiet weekday. Reasonable pricing but if not on sale about the same as other similar priced furniture stores. I was looking for a sofa and the store sales associate was knowledgeable about what she was selling, knew the build of the furniture and was easy to talk to. Got some extra discounts when checking out. Haven't gotten the furniture delivered yet but overall good customer service from that particular sales agent. Now I have been in Ashley furniture where the sales reps have been pushy and ask too many questions. I would have rated it a five star but I don't like buying furniture and or talking to sales agents and because I had to do a little bit of both knocked off one star. So far good service.
Worst customer service ever delivered broken bed told the crew to pack it back up and they wouldn't. Called the store no help just given different numbers to call. Contacted corporate for help more numbers to call no help at all. Over a month and still no help. The crazy thing to me is they don't stand by the products that they sale. I should have read more reviews because it is a common thing for them to deliver broken furniture and have very poor customer service. I would recommend going somewhere else if you want purchase furniture because Ashley doesn't stand by their products and after they are fed up with dealing with you just stop all communication. Worst customer service ever and don't buy the protection plans either just a waste of money cause they won't fix or replace it. I am still waiting for that last part to happen.
Ordered 2000.00 worth consisting of 2 chairs and 4 bar stools. The day of delivery, we were the 11th delivery of the day, and the two delivery guys must have been at the end of their rope.....first, the bar stools were assembled then delivered, and they all had scrapes and splits in the wood, only one was stable, the other three wobbled....then the two chairs, they had to assemble on site.....they broke one and tried to gliue it, the other was over a half inch out of square making it rock side to side.....we refused the order, they proceeded to beat up my doors and call the furniture cheap as they carried it back out. I literally had to threaten them with law enforcement and property protection to keep them from damaging the front door anx door frame.so, order cancelled, automatic refund on the partial payment right? Wrong. We cancelled the order, two days later Ashley's representative called to reschedule delivery....no, we want to cancel, next call will be for the refund, k, bye. Two days later, another call to reschedule.....wow. it literally took 14 days to get a simple 500.00 refund....and even then, we had to go to the store and get a manager, and be very explicit, then, and only then did they cancel and issue a refund. This company doesn't practice the best business, and definitely promote a who cares attitude.....I won't even post about the lackluster day of sale. I walked out, my wife completed the order.
It was closing time, and yet sales personal were ready to help, even if they need to go home.
I work with an employee named Jeff who is a no pressure salesman. He's an awesome person and I find myself coming back to him whenever I want to make a purchase. Ashley is also very affordable and reliable.
My review is specific to this store and then to the company as a whole. We purchased a table, four chairs, a dressers, mattress, and bed frame. Rohan assisted us. He placed two wrong items on your order sheet. We caught one (the style of mattress) and not the other (dresser model). He said he would fix the mattress style. He had me sign my initials next to the correct style and it left me thinking somehow this would fix the problem. Day 2, dresser model had to be fixed when we caught it on the receipt. Spent two days making phone calls but that issue was rectified and we LOVE the dresser. Day 4, first shipment comes, and the mattress and bed frame had extensive water damage from the rain and had to be sent back. The table and chairs were left and it was assumed they were in good condition. Day 5, notice there is a massive break at the based of one of the chairs. I have left messages, and filled out a call back form. After not hearing from them for over a week, they agree to send half of the chair and expect me to put it together. Mattress and bed frame are to be delivered today but the text of items on the truck show that it is the wrong mattress. I got a hold of Andrea Williams who works their 1-800 customer line. She was such welcomed surprise. I wish I could have her in my corner for every situation. She worked with her supervisors to issue me the new part for my chair. She also researched and identified my correct mattress model number, instructed me on how to not accept the mattress delivery today, and spent an hour on the phone trying to get a hold of the Altamonte Springs Ashley store. Finally the call went through and we had a three-way call with Erin. Erin was just lovely. She listening, understood the situation and said she'd call me back. Erin called back within the timeframe she promised and I am now getting the bed that we chose even though it cost more than the one that was shipping today. Updated added: I was supposed to receive a $250 Mastercard for spending a certain amount and they never sent it. Please do yourself a favor and and never purchase anything from Ashley. It was such a nightmare. Updated added: You will see below that Ashley Furniture responded to my review saying they would check into this for me. They didn't. My best guess is that this is a tactic that they use so readers will think they made it right. They didn't. I really can't get over how bad their customer service is. This is the worst company I have ever dealt with. They have been updated with one star. I remember my experiences with American Signature were always pleasant. I have no idea why I didn't go back to them. At least I still love my mattress that we fought for.
I just moved into my apartment and Rohan Lawrence helped me find the perfect bed and personally delivered it to my apartment. He has exceptional people skills and goes above and beyond in order to give clients what they want. Because of Rohan, I will be buying the rest of my furniture from Ashley Furniture.
Friendly personnel
It was a good experience,nothing to write home about. Once again as usual they stock the store with all the expensive stuff and nothing lower to mid tier for cheaper people like myself.
Rose was great help it getting my chair ordered.
I have the best experience and service ever.
I had a great experience at this store! Staff was great!
They never pick up the phone. Every time I call I get transferred to customer service and they tell me I need to contact the store to speak to someone!!
Do not go to them if you desire good customer service. They are so quick to take your money but refused to fix their mess. I had paid for delivery and assemble yet my stuff were dropped off, did not put them together and the bed frame was dirty, like a second hand purchase. I was a first time customer and they just will never get my business again and I will also spread the word how awful they are.
The worst experience buying furniture. I tried to wait to give a review hoping it would get better it but it got worse. Bought furniture 2/26 received box spring with a hole in it my king mattress was on back order was good in store it would be in 3/8 & yeah still waiting. Sales guy told me "I told you to live afar you buy bc once it's home it's yours. " I bought 2 beds and don't have all the pieces to any of them. Delivery date has changed 8 x's. Run go somewhere with guaranteed delivery date. Again in store they're pleasant but once you purchase it's excuses and dun around.
This place is classy. Mixer contemporary and classic nicely decorated. Nice
I purchased a living room set under 2 years. I took the 5 yrs protection plan. The Love seat and the chair starts peeling and cracking. I called the protection company GBS. They told me the damaged is not covered under the warranty. I went to the store they told me there is nothing the cam do. Now this set has been discontinued. Poor, lies and dishonest service. Ashley Home Store DO NOT STAND BEHIND THEIR PRODUCTS. Worst Furniture Chain to get Furniture from. RTG....
It was very nice experience. Wish the loveseat I wanted had been available! Guess I'll have to and wait the 8-12 weeks
Very disappointed in customer service. Bed delivered 4 weeks ago did not work...so much for an adjustable bed. Four days I spoke with customer service told someone would get back with me.spoke with store and they were going to escalate. Never heard from anyone.
Very bad company .a very bad furniture.and a very bad customer service.
Super pricey, not very flexible with credit. But they are nice. My son was super upset that his favorite sales girl wasn't working there anymore. ;)
Love Ashley Furniture Stores.
Good experience. I bought my dining room set, my kids beds and dresser, and sectional sofa for the living room. A little pricey, but it's new furniture, no assembly required, and delivered at your door for an additional price. We worked with Andy, and he was excellent. Patient with my mother and two kids. I highly recommend everyone to see him if you have a high maintenance group with you. He caters well and has a great personality. Thank you Andy for dealing with us!! Five ⭐⭐⭐⭐⭐
Went in to shop for my daughter's a bed. Clearly it states on the door mask are required. So tell me why the employees arent wearing any? Walked right back out
Worst customer care experience ever. Furniture quality not what it used to be. When the Sleeper sofa arrived it was missing a seating cushion and the legs did not fit. The Delivery person told me it would be delivered the next day and a Technician would come to repair the legs. Customer service informed me that this was a total lie. The cushion was ordered and a Technician was to call me. After 2 week's of silence I called customer service to find out that appointment was never scheduled. Average holding time 30 min .Technician came 10 day's ago but didn't have the correct parts, not his fault because Ashley Furniture uses contractors for repairs and delivery. The hardware had to be ordered. He then tells me that the cushion was never ordered although I was told twice it had been. I also wanted to return the coffee and end tables since I did not like the way they looked in my livingroom. This was not possible because they weren't damaged. So beware apparently all sales are final.
If I could give give this store a ton of Negative stars I would do so! Run Run Run. Defective products, basically ZERO customer service unless you put up quite a fuss and delivery people that will sign YOU NAME to their docs saying you are satisfied! Do not waist your time or money here. Save yourself a huge headache and go elsewhere!
Bought a very expensive couch with the showroom package and it has had issues from the very second it came through our door. Every time we call to have someone come and fix it takes over 40 minutes on hold...every tech who comes out has issues getting to my house and apparently cannot directly call us so the person from the store has to call me (if I miss I have to wait that 40 min hold time...) after fifteen minutes of waiting they are required to leave.... I can never win lol. We’ve had the couch over 7 months and it’s been broken for at least 6 months of that time.
I placed an order for living room furniture at the end of September and was told that it could be delivered by the end of November, and I was happy to think I would get new furniture before the holidays. Right before Thanksgiving I got a call to inform me that the items were on back Iorder and would be in by the end of December. Then, before Christmas I was told our delivery was delayed once again for January 3rd. Last week I got yet another call to reschedule our order for a partial delivery since the recliner will not be in until the end of February. I agreed to have the partial delivery for the sectional on 1/23/2021. The partial delivery was confirmed with someone in store and through customer service. Today I called to ask what time I could expect my deliver and was told by customer service that my delivery will be delayed again until February 4th and was told that there is no record showing that I confirmed the partial order a fews day ago. I am livid and extremely disappointed. I will be going in to the store tomorrow to express my frustration and to cancel my order!
DO NOT BUY FROM ASHLEY! We purchased a mattress late last year only to discover that it was not of the quality we thought it was based on our demo in the showroom in Altamonte Springs, FL. At home, immediately following delivery, the mattress felt softer and maintained dips and craters after getting off of it. It is acceptable that we made a bad choice. What is not acceptable is Ashley’s refusal to take it back for a replacement/upgrade of a different mattress or a refund. We had not slept on it, immediately realized our mistake and called to request a replacement or refund. Instead, Ashley sent an ‘inspector’ to come out, measure it, look at the tag and confirm it was the mattress we purchased. Thanks a lot. A week later they replaced the mattress with the same model and assured us that we could not return it for a refund or upgrade to a better model. What service! We had spent thousands of dollars on furniture at this store and were on a first-name basis with the salesperson we had dealt with before. What gratitude paid to a regular customer! Countless calls and emails were sent to no avail. You cannot even determine who the manager of this store is. Perhaps he or she can’t either. Lesson learned: DO NOT BUY FROM ASHLEY! STAY AWAY FROM THIS STORE! GO ELSEWHERE! ANYWHERE ELSE!
Started out rough!!!! We went furniture shopping on the 3rd for a bed and bedroom set. On the 8th we were given the completely wrong mattress. Not even close. Went back and forth with the company for days and it seemed like I was getting no where. And we no longer had a bedroom set or anywhere to sleep. Purchased air mattress for time being but we have neck and back problems Delivery company pointing fingers at Ashley saying they messed up when they delivered the wrong mattress. I didn't know who to turn to. Went into the store the following sunday the 10th and found out that Robert Peterfy (manager) and David Mercedes (general manager) have been working on this issue because it was not Ashley's fault. Robert kept me informed about what the next steps were being taken to ensure a mattress the correct one will be delivered in the next several days, even though I was told it was now on back order for weeks. He even had a memory foam mattress delivered to our house no charge so we can have something other than an air mattress to sleep on. They went above and beyond to handle this issue and we received the mattress by the 14th. Thank you both for handling this taking time out to make sure this issue was corrected. We are now sleeping on clouds and we love our new mattress bed. Keep up the good work!!!!!
I ordered the 7 drawer monarch hill Harlem dresser. I reached out over chat expressing my concerns immediately because the dresser felt flimsy and even had several scratches. The what I thought would be cute handles are pIastic and look very cheap. I pwas told I could return it or only get 10% off my purchase. Decided to just try to deal with it because disassembling it sounded horrible! This piece of furniture was absolutely heinous to assemble. It has been another month or so and the dresser is falling apart more and more every day. Can’t open the drawers it seems as though it is collapsing in the middle and honestly I am scared for my small animals to be around it as I am worried it could collapse onto them. I’ve tried to contact them on numerous platforms no one wants to help or respond
Worst experience so far, the purchase in store was worst than a car dealership, it took 2 hours because the system crashed 5 times. After the sale they told me that they will deliver the sofa on Jan 9th. That was in November 2020... today after days of delay, I start calling them to finally being told that the sofa MIGHT arrive on Feb 20 , but they are not sure, it can be more. In the store they are useless and have zero visibility of what will happen with your order even after you already paid... Don't buy from Ashley!
I will never order from Ashley Furniture again. I had the absolute worst experience with them and am honestly not impressed with the quality of their furniture. They cancelled and changed my order two different times without telling me, I took off work three different times just for them to not even deliver my furniture two out of three of those dates, my order came incomplete and in random bulks because they didn't have the product (which every time I talked with a representative, something different was arriving even though the day before, that item was out of stock) and I paid extra to have them put my furniture together in which the delivery guys apparently weren't aware that they had to do that and then actually told me they didn't know how to put the bed together. The whole process was unprofessional and after talking with multiple representatives, each one told me there was nothing they could do for me. Do not order from here!! Did I mention it took two months to get my furniture??
Loved shopping for our new furniture. Store is well set up. We made an appointment ahead of time due to covid and were met at the door, no hassle shopping!!
Jason was really pleasant to work with when I went couch shopping. He made the whole experience really smooth and had a detailed explanation for the many questions I had about the furniture, breakdown of the pricing, and shipping. Everything was laid out in front of me and he gave me time to decide on my choices without rushing me. I know who to ask for if I shop here again.
Bland selection. Sales person acknowledged my wife and 14 year old son but not myself. Made it very easy not to make a purchase.
The worse service! More than five months waiting for dinning room chairs!
(Translated by Google) If I can put zero stars on it I will do it bc this company has the worst customer service of all. I bought a sofa sleeper here and it came broken to my house and just because I didn't pay for the delivery, but I reported it the same day, they don't accept return and to fix it it takes until next year when I went to buy it in time to use it on the holidays that my family comes. They don't want to help me or solve my problem they don't have very good customer service. I call all the numbers I can find and after waiting an hour or more they tell me that the store manager has to authorize the cancellation but when I go to see the manager he tells me that he will not authorize it this is disrespectful. Never shop here, very bad experience! If I can give it zero stars I would give it this company has the worst customer service of all. I bought a sofa bed here and it came to my house broken and just because I didn't pay for the delivery, and I reported it the same day they don't accept returns and to fix it it takes until next year when I went to buy it in time to use it in the festive dates that my family comes. They don't want to help me or solve my problem, they don't have a solution, very bad customer service. I call by phone and after making me wait an hour or more they tell me that the store manager has to authorize the cancellation but when I go to see the manager he tells me that he is not going to authorize this is a lack of respect. Never buy here, very bad experience !!! (Original) If I can put zero stars on it I will do it bc this company has the worst customer service of all. I bought a sofa sleeper here and it came broken to my house and just because I didn't pay for the delivery, but I reported it the same day, they don't accept return and to fix it it takes until next year when I went to buy it in time to use it on the holidays that my family comes. They don't want to help me or solve my problem they don't have very good customer service. I call all the numbers I can find and after waiting an hour or more they tell me that the store manager has to authorize the cancellation but when I go to see the manager he tells me that he will not authorize it this is disrespectful. Never shop here, very bad experience! Si puedo ponerle cero estrellas se la pondria esta compania tiene el peor servicio al cliente de todas. Yo compre un sofa cama aqui y llego roto a mi casa y solo porque no pague la entrega, y lo reporte el mismo dia no aceptan devolucion y para arreglarlo se demora hasta el proximo año cuando yo lo fui a comprar a tiempo para usarlo en las fechas festivas que mi familia viene. No quieren ayudarme ni resolver mi problema no tienen solucion muy mal servicio al cliente tienen. Llamo por teléfono y despues de hacerme esperar una hora o mas me dicen que el manager de la tienda tiene que autorizar la cancelación pero caundo voy a ver el manager me dice que el no lo va a autorizar esto es una falta de respeto. Nunca compren aqui, muy mala experiencia!!!
First time couch buyer and I got duped. Went in and was greeted immediately by Rohan. My fault for not looking at the breakdown on the couch, but the sales that were posted looked like the prices for the extended Black Friday deals that they were having. Was told a certain price... and bought the couch. I thought it was suspicious they didn’t bug me about warranty because that is how they get their extra money. The 30% discount was $240.00 off the original price, BUT he secretly added a 5 year warranty without ASKING!!! Again, my fault for not looking at the breakdown, but the 5 year warranty was $140-150, so I ended up only getting 100$ discount. Definitely will sway me from coming here again.
BUYER BEWARE! This business is giving everyone the run around with delivery dates blaming it on COVID. We still haven’t gotten our sectional that we bought months ago and keep getting push back dates of delivery. No one will pick up phone calls from the store and they get pushed back to corporate. Corporate can’t do ANYTHING! Please don’t waste your time or your money on this business. Not sure how they are staying open.
Terribly upset with the service here. General Manager David Mercedes and his team had our pregnant wife come to the store - in person, only to deny her claim and send her to an outside company warranty claims department. I then contacted David, and was told to call customer service. We spent over $10,000 with them, and received faulty furniture. We paid additional for a warranty. Very upset with Ashely, and the service their General Manager David Mercedes offered. As the GM of a store, he should be more proactive in helping clients address issues. I would recommend spending your money elsewhere, with businesses that actually try and rectify problems.
I am a business owner and cannot for the life of me understand how any company can stay in business with the type of customer service this company provides. Not only did I pay for my furniture upfront in full I have now waited over 3 months to have it delivered before the holidays. I was told once again that it will guaranteed be delivered by November 25th before Thanksgiving and once again it has been pushed back for delivery even though its showing in the warehouse! It looks to me that this company is broke and uses customers money to fund their purchases. Making the customer wait on furniture that they do not carry in stock! This is a horrible business model! I will NEVER SHOP or BUY FURNITURE from this company again! I would shop around with other companies that have the furniture you want in stock so this does not happen to your family. I cant believe that there is not a way to give them a minus star rating!
Sales: 5 star Everything else: 1 star at best We spent 6k on sectional, multiple desks and other items. The desks were assembled incorrectly, they left all the extra pieces strewn across my garage, desks had to be taken apart and assembled correctly by me. Sectional was assembled backwards, employees claimed they did not understand English even when shown a picture of correctly assembled pieces. 1 extra piece of sectional was delivered, calls to customer service were not returned. When we tried to return in person, we were fought. Great options for furniture, but you should take pics of what you bought and be prepared to fight for what you didn't buy. Also bought from Havertys and Baers which had less complications than Ashley. Be warned. They made a return of an unpurchased item very difficult. Ashley will fight you on any issue, GM Jack tried to explain that we had signed multiple times for delivery, which was untrue. Sales has documented correctly what we actually purchased. Be prepared to fight for what you actually bought, which is sad since this is the nation's largest company.
They take your money make promisses and lie. Stay away like the clap!!!!!
Ordered furniture June 14th...today is November 21st... I still haven't received my furniture. They have called and rescheduled the appointment 4 different times. My next delivery date is December the 26th... Hey Ashley home store get your s*** together!!! I can't even say it's a horrible experience it's a joke.... I will never order anything from them again....
DON’T buy the gbs protection plan!!! It’s a complete scam. We purchased a protection plan through Ashley furniture and were given a pamphlet on the protection and was also told by salesperson that our furniture would be either fixed or replaced easily with this plan. Last year we called in a claim and because we were honest and said it happened weeks prior to phone call they wouldn’t take the claim. Chairs were coming apart as well and said that wasn’t included either!! Now we had another problem called right away and since we had a prior claim call they now say there is a accumulation issue and they wouldn’t cover this now. They also say they sent a full disclosure a week after our furniture was delivered and this clearly states all the stuff they DONT cover after we paid and sealed the deal. This explanation should have been fully disclosed before our purchase not after. All the furniture we bought from here is GARBAGE!
Good deals sometimes.
This company has the worst customer service in the world and their furniture is of very poor quality. If you have a problem (even if you buy insurance) you will spend hours on the phone trying to contact them so that they can send a technician to your house, a technician who will not do anything, and they will only make you wait for days without a solution. Now I find myself with damaged items, unable to use them, that I have not even finished paying for. Terrible service
Good prices
Nice selection and I didn't have an associate following me around which is the way I rate a furniture stores usually.
The worst service ever. They ask you to call every single store to look for an item that they can look in there own system.
While I'm a fan of Ashley Furniture, my interaction with my latest purchase at this store has been a nightmare! Was told 4-6 weeks delivery on set of chairs. We have had our chairs delayed on 5 separate occasions, and now we are going beyond 12 weeks! This is completely unacceptable. We even received a new custom sectional from NC well before these stock chairs. Horrible service and will not give this store any more of my business and would recommend the same unless you want undelivered promises.
Absolutely disgusting services.. They encouraged me to use acceptance now as a buying option. And they are fully criminal, complete robbery. They constantly extend payment amounts, when the payments are due , they double the fee so you never finish paying off the agreement.. These people need to be shut down, will never ever ever use their services again. Could not be more unhappy with Ashley furnitures for having this service in their store. Disgusting tactics.
Working with Rose in the store was just fine. We had to wait 2 1/2 weeks for delivery. During delivery with the installers one of the legs broke off the chest of drawers and a bolt was stripped so another leg could not be attached. When I examined the bottom of the chest I saw one of the foundation boards was split. We were told Ashley would call within 24-48 hours. It has now been three days and no call.
Price match policy is a joke. Furniture is way way way overpriced. You can figure that out in two seconds by simply googling the product you like.(or just walk in the store) They play the “have to talk to manager” game like it’s their second nature. And the floor sales reps are ex car salesman. For example. Every piece we looked at, Jeff had either owned it or his immediate family owned it and he is the one that sold it them and it’s the best couch made. What a joke of an experience. Never again. I can gurantee you that. Also, they are not owned by Ashley furniture. And they cannot get you the product faster than others just because “Ashley” is in their name. No matter what BS they tell you.
Jason was amazing at helping me pick out an awesome couch and super comfortable bar stools for my apartment!!!!
I worked with Jeff Schroeder at the Altamonte store and he was fantastic! He took time to get to know me and help with what I was looking for and ultimately a decision that was exactly what I had in mind. He was also interested in building a rapport which led to an awesome experience. Hands down, Jeff is the best! Thank you Jeff!
I had a great experience here. Rachel was very pleasant to work with. He was both informative and friendly which is nice to see.
On the regular, our shopping experience at this Altamonte Ashley’s is always great, but today Ms. Rose C. went above and beyond to make sure I was satisfied with our purchase. Thank you Rose and team (Jeff)!! Great great job!
Having the WORST experience of buying furniture. Woth covid shipping is delayed but they keep delaying it further and further with there being less communication each time. I did cancel my order which you are allowed to do to get 100% money back according to the terms and conditions; yet I did not get all my money back. I had even asked prior to purchase if there was something to happens could I get my money back, which the sales person reassured me I could. Yet I’m still having to fight to get my full refund even though I never had an Ashley furniture store product in my possession.
Rose was very helpful, the process, and fasted
My husband and I had gone back to Ashley’s 5 times before finally deciding to purchase the Nemoli loveseat. We have an open concept kitchen and family room, so we wanted to tie in the same color and material of our existing island counter height chairs in the kitchen. We decided to get just the loveseat size, to allow room for a separate recliner for purchase (which we are still deciding on). The Nemoli is firm but comfortable and the color works well with any setting. It looks modern, yet a little fancier due to the slightly flared arm rests. Glenn Musser was our sales man and he was so great to work with and enjoyable experience!
Very professional
Very helpful attentive pleasant gentlemen and customer oriented. Thank you Jeff and David.
Rohan was very helpful. Helped us with a good deal and delivery. Highly recommend.
The Altamonte location has very courteous sales staff. Ask for Andy he is extremely knowledgeable about the merchandise and is great to work with.
Had a pleasant, no pressure shopping experience and was about $500 less than very similar items at rooms to go plus I got more products. GREAT SALE PRICES.....😋
Great buying experience!! John was our salesman and he took very good care of us and answered all our questions.!! Will definitely be going back for our furniture needs!!
Store looks beautiful, bit very hot and stuffy and bathroom very dirty, with toilets full of waste and multiple dead palmetto bugs on the floor....
After looking for months and months for living room furniture I finally found what I was looking for at Ashley. Ping, the sales associate was very accommodating and didn't make me feel rushed or pressured, she wanted me to be sure about my selection. ( I really appreciated that) I left on that day but returned a few weeks later (and sought out Ping) to make my final purchase. We definitely need more sales associates like her. Thanks Ping!!!!
Super nice furniture but gouging price tags...but I understand they have a certain profit margin they have to make to stay a float but it's just furniture at the end of the day...
Ping was fantastic! She is very knowledgeable on the products and construction. She and her MGR Robert were very helpful and got us the best deal possible! Thanks Ping!
Had a pleasant experience here picking out the perfect living room set for my family. Only thing is the shipment time due to many items being back ordered due to Covid. But understandable at the same time.
We have purchased an entire home full of furniture from Ashley & always from Rose. We started buying from her 11 yrs ago & continue to do so still. Ashley has ALWAYS had just what we were looking for at a very fair price & Rose has always made the buying experience extra special.
This is my store favor in Florida.The where l fine that l need.Thanks for your attention to me and the good comunication you have with me.
Great place to furnish your home. The best location is the Kissimmee location, best knowledgeable sales staff there is. Ask for Dr. Bert, he is their certified mattress expert; he will make sure you have the best mattress for your needs.
David was very friendly!
We ordered a bar stool table set from them and a lot of the holes didn't line up which made assemble extremely hard. Then one of the pieces didn't have holes to attach. Called customer service and after an hour on the phone where they "accidentally" hang up on you a few times they sent us a replacement piece which after a week to deliver was also defective. Back on the phone with them now they have already "accidentally" hung up on us twice and it already been over an hour on the phone. I would not suggest anyone buy this poor quality furniture and this poor quality company. PS: 2 weeks later you lost our support request and nothing is fixed, You are clowns.
Awesome sales person and great merchandise at a great price
We were not approached when we surveyed the furniture, found a sectional we liked and had to find a representative. He was dismissive and quick to pass us on with the paperwork. We ordered it in May, expected it June, delayed until July, and I called to confirm two days before and it has been moved to August. We cancelled the order and we are very happy with that decision. Rooms to go provided exceptional service and turned our experience around.
It is the worst place i have ever buy something. They are highly expensive compare to the custom service you get. I have bought more than 6k in furniture and everything was a problem the delivery was wrong then i received in bad shape the furniture i needed then two wait a month to get everything replace, in less than a year the mechanism of one of my tables broke and of course Customer service never answer calls. ..Worst thing ever.
So I have mixed emotions about my review So I bought a dresser chest and a entertainment center the dresser was delivered and was missing a screw the delivery Driver knew Because he couldn’t put the top handle on said he was going to his truck to see if he had one but just left without telling us so we called can’t get a hold of anyone so we just gave up. Then the entertainment center was delivered in great condition and the delivery driver Sam and Xavier were nice enough to go out of their way and fix the dresser chest very grateful for them they were very nice men! You guys need to fix your call center so we can get through!
5 months never got refund
Went in and spoke with Glen Very professional and patient. Highly recommend.
This place is a joke and horrible customer service. They will gladly accept your money but after receiving our kitchen table it had a huge chip out of it. They sent out a so called repair man to slap some non-matching paint on it. I told him it was worse than before and unacceptable. They then wanted to reschedule another person to slap some paint on it rather than replacing my brand new table that I paid for. Hours waiting on hold, and not getting through. Multiple trips to the store dealing with the manager. Nobody knows what’s going on. I would run now And spend your money elsewhere due to this place. Surprised you can stay in business with the customer service and rude delivery drivers that leave stuff not put together. They deserve a zero rating.
Ashley is far behind other companies regarding their credit and inventory practices.Iv never signed so many papers for credit and inventory.
Rose was wonderful . We love the furniture we purchased. Great value.
Michelle and I worked with Jeff. The process to buy a bed set was fine. I didn’t appreciate his treatment toward my fiancé. The prejudice behavior wasn’t called for and I don’t condone that kind of behavior. If it wasn’t for Ashley furnitures great quality of work, I would have dismissed Jeff and found someone who treated customers as customers. Not by color of skin.
I purchased a reclining couch and love seat in December 2019. Within 2 weeks I tried to return them. Still had tags was barely used but they would not allow it. I was frustrated but dealt with it. It is now 6 months later and the reclining mechanism on the couch isn't working. I called to schedule a technician to come out and requested the latest appointment possible. They told me between 4-7. Had to wait a month for the appointment. Yesterday (day before appointment) after 3pm I got an automated call confirming my appointment between 11-2. I called to find out why it changed, was frustrated because I do work and hadn't planned on taking off. Was told the driver makes the schedule the day before and there is nothing they can do and no one I can speak to about it. I hadn't confirmed the appointment but when she checked it showed I had. They have THE WORST customer service! When I purchased the couch and love seat I also purchased a bed, mattress and coffee table. I spent a small fortune there and wish I hadn't! I thought being well known they would treat their customers better but once they get your money they don't care! I strongly recommend buying from someone else! UPDATE! After all that at 2pm no one had shown up! I called and was told the eta is 5:10pm. She had no idea where the 11-2 time came from! I said your automated call is where! And the person I spoke to yesterday! It is hard to believe how horrible their customer service is. Every single call I get a different answer!
Very friendly and knowledgeable of the products. Very good experience.
First time on that store and I was looking for a living room set , and from the minute I walked in the store, Homira was very welcoming , attentive and willing to help me! She was very knowledgeable about the product and any on-going promotions, upcoming sale dates, and all other questions I had. She made my shopping experience here very enjoyable, and went above and beyond — definitely the best associate I’ve come in contact with at this location. Thank you So much homira!
Ask for Rohan. My dude was on point.
The employees were patient and very caring
I’m not one to typically leave a negative review, however, I have to make an exception in this case. We ordered a table and chairs online with “Premium Delivery”. Prior to delivery, we discovered that their in-home setup didn’t include all of the items we purchased. They would only put the table together - leaving us to assemble the 8 additional chairs. Three days before our scheduled delivery, we cancelled the “Premium Assembly” and were told that we would be refunded the $119 that they charged us. We have called multiple times, sent emails, and left messages with no response. It’s been roughly 3 weeks at this point since we began contacting them and still have not received a refund. Terrible customer service and will not be purchasing from Ashley’s Furntiture in the future.
I can honestly say this company has the WORST customer service. If I could give this company no stars, I would. This is quite a long story – so I apologize in advance. I just don’t want anyone else to have the experience that we’ve had. We ordered our couch during the pandemic, when the CDC advised individuals to quarantine and avoid going out to public places unless necessary. We had seen only seen the couch online and called the store before ordering to ensure that it would get delivered prior to our wedding/move in day. Knowing this was a well-known company, we assumed they were reliable and trusted when they assured us it would get delivered in time. Fast forward to the day before expected delivery – we receive a text confirming that the couch will be delivered. The day of delivery comes and we do not receive our couch OR any communication on it’s whereabouts. We call them the next day and they tell us that it’s been delayed and it will now get delivered on the afternoon of our wedding/official move in day. Being that we were getting married out of town and wouldn’t be home until after 11pm that day, that was NOT the best news to hear. We got home the night of our wedding and had to move the couch ourselves into the house. When we unwrapped it the next morning, we were SO disappointed with several aspects of it. 1) It was a completely different color than the online pictures on the website 2) The quality was very poor – stiff as can be 3) It was terribly made (seams were loose, there were marks on it, and the corners weren’t even stitched straight) We called immediately that day and the following and could not reach anyone!! Maybe this was due to high call volume? The phone would just keep ringing and eventually hang up on it’s own. We even tried calling off of different phones. We then decided to just go into the store that Monday (Memorial Day). When we got there, we explained our situation to the customer service representative and she confirmed that she spoke with her manager and that we could exchange the couch for another. We ended up purchasing a couch with her and then she told us her manager could finalize the exchange. When we spoke to the manager, she told us that she could not actually do the return/exchange and that we would have to go through corporate. We ended up canceling the purchase in that moment as we had been mislead and could possibly end up with two sectionals if they did not approve it. The manager opened up a case for the return and told us someone would reach out in 24 to 72 hours… It has been nearly 3 WEEKS. In the midst of these three week we have called more times than I can count, submitted a new case with the manager of the store it was purchased from, and have simply been bounced around from on customer service representative to the next with absolutely no answers. NO ONE seems to be aware of the store policies or be on the same page. One tells us to call the store because it was ordered over the phone and the store tells us they have no ability to do so and that we need to call them back. We still have not heard back from corporate or the store and have received no solution to our problem. At first I was more than willing to exchange this sectional for one of equal or more value, but now I want nothing to do with this company’s business. I just want this sectional out of my house and my money back.
Don't buy from this place! Bought recliner that was defective and went to store and advised them of this the same day it was delivered. After going to the store three times to get corporate to call me about the issue, there has been no response! I've called them and left messages and text the case worker pics of defect and still no response after three weeks. Inside store and corporate customer service is horrible! I was advised by two people at work to stay away from there but didn't listen!
Worst customer service in history. Took my money for a new mattress promised to take the old one. Then refused once they were here. Afterwards refused to do anything about it. DO NOT give them your money!!! As soon as they get it all the garbage they said to you gets thrown away in a sea of excuses.
Excellent customer service provided by Mr. Rohan. Highly recommend this store.
The worst purchase experience that I have ever had. Store manager needs more traning in customer relations. He must have gotten the job because he is related to someone in the company. He is clearly not a people person. Items purchased are not available for delivery. Purchased my items back in April and still have not received all of them. I have had issue after issue with delivery dates and times.and even wrong item delivered. To make matters worst after paying for Premium assembly and delivery. I am now being told that I am expected to assemble items. Hummm, What is included in Premium assembly?Long story short, Shop else where, this place is Not Worth The Hassel .
One-Stop Shopping. Found everything needed thanks to Rohan Lawrence and Steve, Store Mgr. Ashley Furniture offers a nice product, good selection and fare pricing. Look forward to enjoying my furniture for years to come with added avvantaqge of a five-year extended warranty.
My partner and I have been looking for months for several pieces for our new loft. We looked between several different furniture stores and decided Ashley Home Store had EXACTLY what we were looking for. Upon arrival the specialist, Rohan Lawrence, asked us if we were looking for something. We proceeded to show him a table we saw on sale on the Ashley Website. Mr. Lawrence scurried to get our information and close the sale. When he gave us the final amount of the item with the shipping charge the cost was more than double the cost of the online sale price and he was charging us over $100 for shipping?? (Online - Shipping was free) Upon informing him of Ashleys website offering free shipping, it being on sale, and my partner and I not needing someone to assemble the table, the conversation got confrontational which made us feel extremely uncomfortable working with him. We were interested in more pieces in the store so we decided to do a lap before leaving and told him as he put our information in for the order we would look at other pieces to add on.There was a man there who cared more for us just in passing then Mr. Rohan displayed. We wanted to ask for someone else to help but did not want to press the issue and draw that kind of attention to ourselves. As we looked at a couch of interest we realized that we did not want to spend more money based off of how we were just made to feel. Instead we said we would just take the table that we have been searching for. In the end we spent an additional $1500 at City Furniture, although Ashley Home Store had what we wanted. This rating is based off service alone from Rohan Lawrence and not the products or other specialists.
Made a purchase hopping to have my furniture ready for Thanksgiving..Some of the furniture was defective and an item was back order. I was advised I was going to received a call and no one called me. When I call to submit a claim I was on the phone waiting for 45 mnts. For the cost of the furniture. I would have expected better service...Good service goes a long way, I will not buy here again..UPDATE..To give you a follow up, it has been over 2 months and still they haven't fix one of the items that was defective. They sent a wrong repair part..Wow!!!There has been soo many issues in my purchase, I can't imagine other customer's purchases. Avoid your self a headache, go somewhere else !!!
If you order something online and have a problem with it, expect to be on hold for an hour each time you have to call customer service. I've made five calls, each time it took an hour for someone to answer the phone! The last call made Monday took an hour and 13 minutes!!!! I had to return a bed due to poor quality ie. holes drilled in the wooden legs did not line up with metal plates, bed posts were too wide to fit inside of the notches in the headboard etc. I had to box the bed back up and send it back to them via UPS. Instead of exchanging the bed, they canceled my order! It's been almost 30 days and they've yet to return the funds to my credit card. I just want my money back!!!!
WARNING!!!! Do not shop here, take your money else where they will deliver a product that is completely damaged and refused to swap it out and said I’d have to attempt to have it repaired even though it arrived damaged. The delivery team did not tell me that if I signed for it before thoroughly going through the box I would be signing my soul away. Every time I call to resolve this problem it take 30-45 mins just to get someone on the phone. I received my product last Saturday and requested a replacement and/or refund within 2 hours of delivery. I was told I’d receive a call by Monday (guess what that was a lie). Was told I would be approved for a refund in 24-48 hours, never received call and when I called back 72 hours later I was told it was denied. Than I was told this was going to regional management and it’s been another 42 hours with no resolve. Please stay as far away from Ashely’s that have forced me to hold a 7ft box in my home for over a week that smells like dangerous chemicals and arrived completely damaged. They don’t care about their customers. If this isn’t resolved by today I will be speaking to my lawyer about legal action against the store located in Altamonte Springs Florida.
Go see Ms Rose. She’s so friendly and very helpful
I came in looking for sofa’s, and from the minute I walked in the store, Jason Missal was very attentive and willing to help us! He was very knowledgeable about the on-going promotions, upcoming sale dates, and all other questions I had. He made my shopping experience here very enjoyable, and went above and beyond — definitely the best associate I’ve come in contact with at this location. Thank you a lot, Jason!
I have truly been disappointed with the customer service from the online sales department. I ordered a T.V. stand on 2/22/2020 and received it on 2/25/2020, I was excited and happy that it got here so quickly. When i took it out of the box to put it together I soon realized that two hing pins were missing but didn't think much about it because I know from putting other furniture together that it is some times easier to put it together when the pieces are loose so I figured that the pins would be in the hardware. I continued to put the stand together and got to the part to slide the back in place but couldn't because the dividers did not sit up against the main frame. I then searched though the hardware to see if the pins were there and low and behold they aren't. I immediately got online and talked to an online representative in a chat and sent pictures of the stand to show what was wrong and to show that it was defective because the holes are pre-drilled and only 1 centimeter off therefore drilling another hole would not work. Now the person I spoke to realized that she couldn't do what was needed and gave me a number to call which I did that same night. The young lady i spoke to was rude and tried to say I just didn't know what I was doing. She then scheduled a tech to come out and the only appointment was more than a week out. The tech came out and did ABSOLUTELY NOTHING!!!!!! He came in, looked, and went to his truck when he came back in he stated that he had to order the hing pins which I could not understand why he was not already prepared because I sent pictures and told the young lady what was wrong even though I knew that the pins would not fix the stand but neither the less be prepared!!! I have called several times and everyone is just trying to tell me what they think I want to hear and now they are saying they will give me an even exchange and a 10% discount (which was $50). My living room has been messed up for almost an entire month now and I still have yet to receive the new stand. When I call and asked whats going on I'm told that they are waiting on some other department to send an email. I get told I will get a call in a certain amount of time and I don't hear a thing until I call and magically they have new information. I am trying my best to not just say screw it and find some where else to get a stand but I really like this stand but if I don't have a pick up and drop off date by the end of the week that's what I'm going to do. Once I finish with this situation I will NEVER purchase and item from this store nor will I send any of my friends or family to it again!!!!!!
Every step when handling business has been horrible. Spending the amount of money you do in this store should warrant better customer service, but its extremely lacking. 2stars simply for the furniture is finally here and nice. Every other aspect of my experience will keep me from ever shopping here again.
Beautiful selection of furniture and purchased a great lift recliner for my dad
I recently purshased something and it was an awsine experience there was a guy there who went the extra mile i think Alfonso was his name,but anyways. I loved this Altamonte Store.
Our Sale Rep Homeira Kanjouri was very professional and helpful at the time of our purchases, she asked us the right questions . I will go and ask for her in any future purchase.
Sales associates left me alone the entire time I was there. Came up asked if I had any questions while with another client. Talked to other associates and socialized while i was trying to ask questions about furniture. Didnt bother to ask my name and told me to take pictures of anything I lied and show him and he would do the payment process. When asking questions be skirted around the answer. Not very many options for what I wanted. Asked another sales associate a question about a piece and she was very rude. Wanted to purchase today but sales associate was no where to be found so I left
Buyer Beware! No returns! If you’re not satisfied with the purchased product, there are no returns!
I have been in Ashley's furniture multiple times but never for myself and today as I walked in I was greeted by the most pleasant, humble, understanding and great listener Homeira. I am so thankful that she was the person that was quickly drawn to me. Homeira not only heard my needs, wants and desires but also the perfect person to guide me into finding exactly what I was looking for. Her whole professionalism as well as humble character made a super super Valentine's day. I left Ashley's very pleased with my purchases as well as knowing I have a lifetime friendship there. I will recommend everyone looking for an awesome experience buying furniture to please please do yourself a favor and see Homeira the person to shop with. Thank you thank you thank you Homeira for being that person to hold my hand and make this the most best day ever.
(Translated by Google) Very bad experience made fun of me, I made a purchase on January and it is not possible to give me my delivery last January 4, I asked please to deliver me from 5 to 6 pm they said yes and they arrived 9 am which there was nobody at home and my furniture was given to another customer and claim and according to them there is no stop until further notice they are delivered to the satisfaction of them not of the customer pay in cash that includes a dining room set and a room game and there is no way to solve very bad treatment and customer service I write this so that they can better and not happen to other customers 😔😔😔😔😔😔😔😭😭😭😭 (Original) Muy mala experiencia se an burlado de mi persona hice una compra el lo de enero y es hasta la fecha de hoy no han podido darme mi entrega el pasado 4 de enero pedí de favor que me entregaran de 5 a 6 pm dijeron que si y llegaron 9 a.m. el cual no había nadie en casa y mis muebles selos dieron a otro cliente y reclame y según ellos no hay en stop hasta nuevo aviso las entregan las hacen a la satisfacción de ellos no del cliente pague en efectivo eso incluye un juego de comedor y un juego de sala y no hay que pueda resolverse muy mal trato y atención al cliente escribo esto para que puedan mejor y no le pase a otros clientes 😔😔😔😔😔😔😔😭😭😭😭
Homeria was very helpful.
Ping, David, and Jeff were all wonderfully helpful. We will be returning to Ashley for future furniture needs!!
Ashley Furniture Store at Altamonte Springs has been my “go to” store for all my furniture needs from my first house in 2015, then an apartment in 2018 and my last house in October of 2019!!! I have bought so many beautiful items from Ashley Furniture!!! A very special thanks to their very courteous, caring and helpful representative: Ms. Rose. She has been very helpful in my choosing the right furniture and items to go with my homes as well!!! We visit and shop sooo much there that all the representatives know my daughter and I when we walk into their store!! We’re family now and forever!!!! Love you all and see you again!!!!
We had a great experience and an amazing customer service! Mr. Rohan who was the person who helped us did a great job with all the questions that we had. He Made us to feel like we were with friends.
I highly recommend Ashley HomeStore in Altamonte. I worked with a gentleman Robert Peterfly who helped me find what I was looking for. He followed up and helped move the delivery to accommodate my clients schedule. Very accommodating, pleasant to work with. I would highly recommend.
The showroom is nice and the sales people know what they are talking about and give you space to look around and walk the store without pressuring you; however, at the time of the delivery all three major pieces of furniture were damaged. The customer service line did not even bother to put in the claim that the delivery guys placed after we were not happy about the condition of the delivered pieces. Call customer service, again, and for good measure went back to the showroom to talk our sales guy. Customer service and the actual store are not on the same page about the process, replacement, and repair policies. 6 weeks after day of delivery finally got a tech to come fix with all of the furniture with furniture marker, somethings that I was clearly told they did not do. Our neighbors had the exact same experience after we made the mistake of recommending Ashley to them! Rooms to go all the way, they do take care of their customers! I say this by personal experience.
Beautiful clean store but they have nothing in stock. It's just a giant show room. Staff member got rude with me when talking to another customer about prices. The salesman I got stuck with looked like he enjoyed a few to many happy pills. He had no clue what he was talking about and his eyes fluttered as fast as his mouth. I definitely won't be back due to the experience but they do have some really nice stuff.
I went to this store today, (friday) I got here at 8:50 pm and they were already closed..you should change your sign with the hours if you are not going to respect the hours..i wasted my time driving to your store
Rohan is rhe best!
Ashley deserves no stars from us, but I had to leave one star to write this review. The item of my review has been in our home for less than a month as of today. My husband and I were loyal customers of Ashley, but our last purchase has been a nightmare. Within two days of having the Castano 2-piece sectional at home, we notice sagging and the wrinkle-free aesthetic is supposed to have it's completely gone. This poorly constructed sectional is far from what we expected from Ashley Furniture which we have bought other items from them before. Castano 2 is the worst sectional we have ever bought, the construction and quality is not as advertised. Ashley claim that they pride themselves with the best furniture in their industry and strives to exceed customer satisfaction, but do they stand behind the quality of their product? We say no! They claim the customer is the cornerstone of their business but at this point, they are losing one of their loyal customers. According to the Ashley website, they have a 30-day exchange or refund policy, but they are refusing to grant us this clearly stated policy from their website. The sectional looks like we had had it for years with the amount of sagging from each seating cushion. It is not worth the price we paid!!! It is unbelievable that they are not willing to acknowledge our honest concern and dissatisfaction with this horrendous sectional. It is not the firm quality we viewed at the store at all. The trust I had with Ashley is no more especially with a dismissive response from corporate. We want them to uphold their return/exchange policy!
Homeira was very helpful in assisting us in finding the perfect sofa as well as bedroom furniture for our home. Ashley has options for any lifestyle and aesthetic at competitive prices.
I recently bought a sofa couch and matching lounge/rocker chair from Ashley furniture. I really appreciated the assistance I got from Robert Peterfy. As a special incentive for my purchase he gave me a rug and two throw pillows except the pillows did not come stuffed. He got the stuffing for them and delivered them personally to my home. Then later he called to make sure that they fit OK. That type of personal assistance is rare these days and I really did appreciate it!
Do yourself a favor and avoid this store. Positives: - sales person Jeff Schroeder and assistant manager Juan were great. - furniture meets quality expectations for what you pay. Negatives: - zero flexibility on returns, which plays poorly as most purchases at the store are of a meaningful dollar amount. - total lack of customer service by general manager Jeff Thompson. While communicating on an issue we had, he was short, curt, unhelpful and rude. Zero understanding of what it means to be a leader of a customer focused sales organization. Take your business to an establishment that appreciates your sale and the post sale support that is required, even if it is another Ashley. They can’t all be as poorly led as this one.
If I could them 0 stars I would. Do not at any cost go to this Ashley HomeStore. They got our phone number and email wrong on our purchase, when we called to change phone number they said it was changed and that they would tell the delivery service, BUT they DON'T! And the manager JEFF is the WORST, he does not help at all!
Ask for Brandon ! He is outstanding and very knowledgeable about Ashley's products!! Although our in store purchase went flawlessly...our delivery was atrocious!! Rude men with an attitude...tried to tell me ordered the wrong size bed frame and come to realize, wrong size was sent by Ashley....took almost another week before this was fixed...2nd delivery went well as expected...
If I could give this place more than 5 stores I so would. Anderson was amazing! He helped my boyfriend and I pick the right furniture for our new place. Every time we walked into the store he was right there to greet us and he knew exactly who we were each and every time. Such a wonderful experience and he never disappointed us at all. Shoutout to you Anderson! Thank you so much Ashley Furniture Store and all that you have done for us!
I would not recommend any of my friends or family to buy on this store. When you come to their store, they will approach you with all smiles and so friendly, however when it’s time for them to deliver the furnitures you ordered? The worst..all the delivery dates are like bunch of promises, but never fullfilled. 1.) Late deliveries 2.) delivering to the wrong address 3.) Shipping one item in one day, not what I expected 4-5 items to be delivered in one day, and what was written in the receipt they gave you. For an item to be shipped on December 1, they move it on Dec 23. I paid more than a thousand bucks, and I get to suffer. It will be my first and last purchase in Ashely store. You should be ashamed of yourselves.
Sales people are awesome. Not sticky. Knowledgeable.
The store manager Jeff is beyond rude.
Great staff, great selections.
We loved Glen! He was patient, knowledgeable, and very enjoyable to be around. He knew what we wanted even before we did :-). We came back a few days later and decided to purchase even more furniture from Glen because we wanted to finish out the rest of our living room. Thank you Ashley HomeStore for helping us start our home makeover on the right foot! Much goodness the Dowd family
I am moving to Orlando from out of state. I called regarding great pricing I received in Ohio at another Ashely store. Max B was so helpful and honored the special pricing for me over the phone! Max was personable and asked questions about the move, what I do, etc. Once my fiancé went in to make all the necessary purchases, Jason made it a smooth transaction! Loved working with both of them! Each were accessible to any questions and can’t recommend them enough!
Have a large variety of house furniture...
The furniture is old Rotten I will never by furniture from Ashley ever again don’t ever buy bed from Ashley
Been to this location a couple of times, and Jorge Mirlas is our go to sales associate. Super nice, very helpful and honest. He helped us chose new headboard and entryway table today. thanks!
They have a lot of good stuff!!!
scammers. The worst service I have received in my life. When you buy, ask about the terrible policies they have and if they want to get financing, go to another store because it doesn't work
First of all I was greeted by Ping Jiang who by the way is an awesome sales associate.Please send your friends and family if they are looking for things for their home. I highly recommend the friendly professional staff not to mention the quality and furniture styles available. You won't be disappointed.
Spend your money elsewhere. Very poor quality furniture. All they care about is making a sale. Store manager Jeff Thompson clearly missed customer service training day.
1 star because I can’t give 0. Ashley Altamonte Springs has THE WORST COSTUMER SERVICE I’ve ever experienced. I bough a living room set and received it in May. It’s only been 4 Months And the Furniture is already defective and has been since day one. The couches leave a mark of where you sit making a hole in the cushions. It took them 3 MONTHS to finally have a tech come out to change the foam in the cushions to see if that would fix the problem. This only after endless calls to their costumer service department and trips to their store to speak with the store manager JEFF THOMPSON. Unfortunately, the foam they replaced it with is even worse than the first . The store has refused to return my money or replace the furniture. Basically acting like since they already made the sale, this is no longer their problem. The store manager, JEFF THOMPSON, is the absolute worst. Has no clue of the meaning of the word costumer service. Has done ABSOLUTELY NOTHING to help us. Always dismisses us with a “let me call you with a solution ” and NEVER DOES . Today he even threatened to call the police and never allowed us back. I seriously did not deserve to be treated like this. In no moment was I being rude, disturbing the public peace or even being loud with him. I don’t think I’m being unreasonable in wanting my money back on a furniture that is not even six months old and is already defective and has been since day one!!
Had a great experience while shopping for my lovely dining set, Homeira K, is wonderful, she is manager, boss material!
Buyer Beware! The Altamonte store has a NO RETURN policy. I was not made aware of this policy at time of purchase. The manager, Jeff, at the Altamonte location was extremely rude, walked away when I was speaking to him and did absolutely nothing to help me. He was the most unprofessional “manager” I have encountered in a long time. The store should make every customer aware of the no return policy prior to purchase. The website states they will accept returns for items ordered online, yet the brick and mortar Altamonte location won’t accept returns.
Do NOT order from Ashley’s Homestore. From beginning to end, our experience has been the worst I've ever had with any furniture store, or company for that matter. We ordered a bedroom set from the Altamonte Springs, FL location. Scheduled for delivery on Sunday, 9/15. Day before received notification delivery would be from 9:45am-1:45pm. At 8:25am, get a message saying they'd be there in 10 mins, over an HOUR before our window. We don't live in our apartment yet so we weren't there that early. We arrived at 9:15am & our concierge said the deliverymen had already left. We waited & at 9:55am we received message saying, again, they'd be there in 10 mins. After 45 mins of waiting & not having them show up, I drove to the nearest store location (Millenia, FL). I spoke w/ 2 women at the support desk & was rudely told I should've known they can deliver outside our time window. The other woman pulled up my account & read the notes from the driver which said they were there at 8:30am & again at 10am but had to leave at 10:10am when there was no answer from us (which was a lie- we were there at 9:15am). The woman reached out to ask the driver to come back, but he refused. I was then told I have to speak w/ the Altamonte store to further fix the situation. Next, called Altamonte & spoke with Andria, the manager. She very rudely put blame on us for not knowing they can deliver at any time. She said there's nothing else she could do but wait until the furniture returned back to the warehouse & then we could set up redelivery. Over 24 hrs later waiting to hear from her, she called, & set up delivery for the following Saturday (9/21). She then offered to refund our delivery fee. (As of the 21st, we still haven't received that refund). I then explained this now means I won't be able to live in my apartment for an ENTIRE week since I won’t have any furniture. I'll be wasting a week’s worth of rent because of their mistakes. She said there’s nothing else she can do. Still feeling very frustrated & treated poorly as a customer, I asked who else I could speak with & she just gave me an # for Customer Care (CC). I spoke with someone at CC on Tuesday morning & explained our experience. She offered a $100 gift card & to let me speak with a supervisor. Later that evening we received a voicemail from Lisa, the supervisor at CC. She stated all she could offer is the GC but said I could call her to speak further. While I was at work, Wednesday morning, I called CC & waited on hold for 15 mins with no answer. I called again on my lunch break & waited 28 mins before speaking with someone. This woman said she could set up the GC for me & then transfer me to Lisa. She asked to put me on hold for a moment but then it hung up. I was at the end of my lunch break though, so I had to go back to work. So next day I called & waited 25 mins to speak w/ someone that said the GC had been sent (even though nobody confirmed my address or told me how/when I'd receive it). I then asked to speak with Lisa & she tells me Lisa's not available. She says she'll send her her an email w/ my name & # to remind her to call me. Now 2 days later & I haven't heard from her. I called CC again today & after waiting 45 MINUTES, I finally speak to a woman that says she's equivalent to Lisa & we can speak instead. I explain everything & she tells me there's nothing else she'll do. Even given how terrible the customer service has been with Ashley’s, I tell her I'm actually thinking about a mattress & couch from them & ask if they could do anything further to help w/ that purchase (whether a discount/free delivery), to help fix the situation. She bluntly states there's nothing else they're willing to do since they have already sent a GC & they'll not make any more attempts to make us happy customers. From the storefront manager Andria, to the nonexistent supervisor Lisa, to the wasted TIME spent on hold during phone calls, and to the wasted MONEY I spent on a week of rent without being able to live in my apartment, the entire Ashley’s team has been a headache to deal with.
Ok selection, everything is brown, didnt feel inspired, no fabric choices to change out on items so i left
very good store and service!!! Homeira sale lady was very helpfull
Not very knowledgeable and seperate from Ashley furniture. Prices are more than the web and for all my $3500 in vredit, still do not have new furniture!!
Sales practices and customer service is definitely not high on the list of priorities.
Homeria was excellent, patient, knows her job very well . She was pleasant with no pressure. Overall great experience. We plan to purchase our Next furniture at Ashley's. They have variety and quality.
Furniture is cheap but expensive and customer service is the worst.
Joe the sales man was great!!
Had a nice experience with the sales representative . She showed me exactly what I asked for and continued to be polite and professional even after I decided not to make a purchase.
(Translated by Google) Large and variety of products (Original) Grandes y variedad de productos
Bought clearanced couch, when we moved it there were about 6 dead roaches underneath the raised platforms.
Would've gave it a 5 but due to long wait I gave it a 2. I nearly had to wait 3 hours for my husband to get an approval for a credit card. Workers are sweet but that's the only problem I had.
I love Ashley Home store
Great furniture store. Lots of beautiful choices.
I am only leaving a 1 star review to be able to warn others. We paid for the expert delivery of our couch and chair.We’re not even going to discuss the lies the first service person told us and the terrible customer service at the Altamonte store causing us to drive to Sanford for our order. Ashleys furniture delivery team (contractors they hire) are unprofessional and ruined our new flooring. After seeing them scratch out doorway on their way in sliding the box I informed the two men then were damaging our new bamboo floor. We’re in the process of selling and that’s going to impact our value. They then proceeded to continue to scratch our floor installing the couch and put the chair on top of the scratch and not say a word. As if we wouldn't notice a scratch over a foot long! I asked the delivery team TWICE to plug the units directly into the wall outlets and not a power strip that was there for other items. They ignored my request both times and proceeded to plug them directly into the power strip not the two specified outlets. They put the couch so close to the wall it could not open. SO now we have to move the couch when we paid them to. A screw fell out of the couch while installing and their response was to hide it and pretend like nothing happened. Thankfully we bought the protection plan in case something breaks. The delivery team then tried to convince me not to report it and their “friend” would fix our floors and to deal with them directly. I insisted it was reported. When the driver made the call to the center to confirm delivery he tried to say delivery was completed without issue. I chimed in and said no in fact they damaged our floors. I was told that customer service would contact me to file a report. No contact. We contact them and no response. Two weeks later we escalate to a better business bureau complaint and now Ashley furniture is claiming they didn’t damage our floors because the driver said they didn’t Females be warned: they will try and imitate you to not file a report and completely ignore your requests. The men refused to leave until I said my faincee would deal with it. Save your money and go to a store with respect for you and your property.
Save your money and find a better company! Went down today after the fifth attempt to deliver furniture to my house and it was still broken!! And the customer service department is awful!!
Sales guy was great. David Bruce we will always go to him. The best thanks David
The customer service at this location was terrible. I came in looking for particular furniture pieces and rather than being showed where it was, the sales rep pointed to where it would be for me to go explore on my own. I tried to get another rep to answer my questions instead but she wasn't as helpful either. I decided to take my business to a different Ashley location because the store sales were great, just the service was very disappointing. I have bought from this location previously and didn't have issues that is why I returned but I would not go back to this location unfortunately.
Homeira was incredibly warm and helpful from the second we walked in to the store. She walked us through the process of financing for a new couch, made great suggestions and made the process pleasant and painless. I will come back to Ashley furniture and ask for her anytime I need any furniture in the future, thank you so much Homeira Edit: one year later, once they have your money they are done with you. Don’t bother for the protection plan it’s like pulling teeth to get any one on the phone or to simply replace the covers which have all started to pill up. Unfortunately I wish I never bought this couch or even walked into this store. My husband attempted calling this store 9 times today with no answer and when calling the company that supplies replacement (which is not Ashley furniture) they had a hard time describing what is actually covered. I was also charged back interest and will now be paying almost $2000 for a very small couch that I absolutely hate. We have resorted to covering the couch in blankets to make it feel/look a little nicer. My advice to you, go anywhere else.
Nice selection. Reasonably priced.
Purchased a bedroom and living room set. The process in store was not bad. However the furniture they delivered was defective. Reached out to the sales agent and also the person that delivered it report the issue the very day. Over a week and no one showed up nor call. BUYERS BE AWARE.. DO NOT BUY!!!!
Terrible customer service, the GM of the store provided no help when I told him the couch we bought was the wrong color. Even during our conversation he walked off and started helping another client. The one we wanted versus the one we got Update: after two years our couch is nearly falling apart.
Homaira was awesome! Helped us choose our furniture and made sure we got the best prices.
Homeira was a great help finding the perfect living room set for my new home! I was able to find end tables and other pieces that were a great match to the furniture set I was purchasing. Great follow up as well, thank you!
We purchased our furniture six weeks ago and were told because one item, a love seat, was backordered that they would hold our order. Delivery was supposed to be today, but no one ever called and when WE called, the order was explained to be three more weeks delayed. This was not a special order. We just purchased normal showroom items on Memorial Day weekend. No manager ever returned our calls. This company does not care about customer care or satisfaction. My wife and I are VERY disappointed! Who waits 10 weeks for normal furniture delivery? Called yesterday and asked for a Management return call. 24 hours later, no reply.
We had a wonderful experience with Homeira at the Altamonte Ashley’s store. The price was perfect for our Blinton 4 piece entertainment center and the customer service was phenomenal! Thank you!
I had an excellent experience shopping for my daughters furniture with the help of Homeira Kanjoun.
Indian male salesman wasn't very helpful after telling him that I wasn't trying to spend more than 750 on a sectional. Prices were kinda high.
This is the worst bedroom furniture that I have ever purchased in my life!! Brand new King size bed frame broke after 1 month. Under the 5 year warranty that I was encouraged to purchase, the bed rail was replaced. Less than a year later it breaks again just under normal sleeping conditions. When I try to file a second claim, I'm told by Ashley furniture and the Warranty department that I can no longer make a claim because once you file once, the warranty ends and you need to buy a new one! WOW! What a bunch of slick con artists!! Manager Chris gave me some B.S. lip service that I could read a mile away, says that he'll see what he can do. Well my suspicions were correct. He did absolutely nothing about it. Four months have passed and he has not had the professionalism to call, write a letter, nor email about the situation. This place is pitiful. All of the bed frames, even the ones that look like solid wood have the most poorly constructed legs holding the bed up. The legs buckle underneath the bed as soon as you try to move the bed. I regret the day I trusted this company to sell me quality furniture. It does not exist!! I will buy my future furniture at American Signature Furniture!! We have in the past and will in the future. Do not buy any furniture at Ashley Furniture. Horrible furniture and customer service! Trash!!!
Would of been a better review if it wasn’t for the fact they failed to tell me my bed was going to be ten days late, they didn’t have everything in stock. Found out because I called them the day after. Friendly staff though.
Good service
Friendly staff and easy purchasing process without being pressured
Rose made our visit special . She answered all of our questions and made the transaction simple.
My bedroom set broke after having it for less than 6 months. After they first installed it I called and said that the pegs underneath the bed were loose and if they were supposed to be like that they said no. Then a few months later the bed collapsed. They sent someone out to temporarily fix the problem until they could get a new one for us. After many exchanges through email, text and phone calls they still have yet to replace our bed frame and it just collapsed for the second time the other day, in the middle of the night in deep sleep just collapsed. Don’t waste your money coming here, their products are cheaply made, their customer service sucks, their warranty sucks, and if they send someone to fix the issue they have some strange dude off the street come and do it. And the issue still isn’t resolved.
WE ORDER MULTIPLE BEDS . 1 ST ORDER ONLY ONE BED HALF ITEM CAME . 2ND DELIVERY BROUGHT OTHER HALF . BUT THEY SAID WHAT THEY DELIVERED IN 1 ST DELIVERY BOX SPRIGS ITS WRONG . TRYING TO CALL STORE AND MANGER DON'T WANT ANSWER CALL PUT ON HOLD FOR 30 MIN. DOT BUY FURNITURE FROM THIS PLACE . BED SERVICE .... ALL LIE WHAT EVER THEY SAID ON ADVERTISE AND IN STORE . DON'T TRUST THEM.
Furniture is decent quality, but DO NOT BELIEVE THE SALE PRICES THAT ARE DISPLAYED ON THE FURNITURE!!! Also, do not believe their “Next day guaranteed delivery” lie. Both are lies and sales tactics that are far from the truth. Also, make sure you request an itemized list of your total purchase BEFORE signing any paper work. They will try to sneak in warranties and protection coverage that hikes up your total sales price without informing you. The sales people (at least in the Altamonte Springs, FL location) are very pushy. Also, if you apply for financing through Ashley be aware that you may be required to put a 5% - 20% down payment on your total purchase that you CAN NOT put on the credit you just qualified for. If I had know it was going to take me 3 hours to purchase a sectional and a bedroom suite along with speaking with the supervisor, having to sit around multiple times while the sales associate disappeared, and having to question every little thing before signing the sales contract I would have never had looked into purchasing my furniture from Ashley’s in Altamonte Springs, FL. The only saving grace is the quality of the furniture and after going through all this I am very sceptical of how truthful that will be once the furniture is in my home.
I have had experience shopping for furniture for many years. I’m new to Ashley Furniture. Sales people are usually pushy and annoying in other stores, but my experience with Ashley was quite the opposite.Sara was very professional and very helpful. She answered all my questions and gave me the freedom of browsing the store with out any pressure. She actually took a piece of the sofa outside so I could see it in natural light..! She certainly went above and beyond to make sure I was happy with my choice. Thank you
Went in here recently and the setup looks really nice, the whole staff on the other hand, stared at you as if you were a gazelle (very uncomfortable) . The lady in the front was not very friendly and only on her phone behind the desk.
I'll Be Back..... On Time Service
Very high price. Looks like average stuff just high price.
Great store. I like their accessories.
Nice furniture and good price
Staff is very nice. Recliners are pricey. Ended up getting mine from a furniture outlet.
Anderson was great helping me pick out the perfect sofa. Great prices too.
The furniture at the store actually seems to be pretty nice. Unfortunately, the experience is awful. You see, at our house we have these vultures. We can’t get rid of them and they follow us everywhere. Same thing happens at this store. From the second you walk in until the moment you leave you are watched and followed. You receive no privacy or time to just browse. You will be directed to their big ticket items, and at least in our case, never once asked what you are in search of. Trying to sell someone a mattress when you are looking for a bench for your current bedroom set that you just purchased doesn’t make much sense. They are in need of some basic sales training and courtesy.
It is a pleasure shopping at Ashley Furniture in Altamonte Springs, FL. I worked with Sarah, and she was very kind, helpful, and professional. The store manager is fabulous. I rate my experience there an A+!!
Beautiful furniture. I love the sofa I got. Fast delivery
They have beautiful furniture .
If I could give it zero stars I would. My first time buying from them. I usually purchase from American signature. I brought a tortella sleeper sofa. I had it delivered on a Sunday. When the gentlemen DRAGGED it into my home. I decided to assemble it myself. Upon me just taking the wrapper off two screws are on the floor. I immediately called them and they told me to call customer service. I did that spoke to Lauren and she scheduled something for me. (Here's the kicker), OLDER guy comes to my home and stays exact words. Your missing multiple screws and I didn't bring any. He then proceeds to say he only has one and that I'm lucky he has that. So he tells me he took longer screws and try to but them in to at least secure it. So I guess when I paid full price I don't get all my damn screws so when something happens they tell me it's not covered. Of course! He then tells me I have no flush or flesh idk what that is and he Puts one in. Upon finishing he tells me he is going to sit down on my new couch all dirty for 5mins because he hasn't Sat down all day and he really did. Since that Wednesday the 6th of March I been trying to get a hold of someone it's impossible to get thru customer service and Lauren has not returned my phone call. I regret this I really do.
Loved it
Nice store despite of the way a outside vendor is making money off the Ashley's name. The employee Theo was very professional and knowledgeable of the purpose of the nature of our visit. I would highly recommend people to this business.
My experience here at Ashley's was amazing Homeira Kanjouri greeted me as soon as I walked in the store. She was very helpful made my visit easy and took her time to explain everything at a timely manner. Great customer care.
Homeira was good at undertanding what we really wanted. She gave a lot of details, and she did help us a lot.
Very bad experience. We purchased two bedrooms sets and a living room set. 90% of it came to my house Damaged. Had to get replaced more than one time. They were suppose to come and fix the rest WITH an appointment made and they never showed up. NOT one but TWICE. Furniture is still damaged and when I call the store no one ever answers.(Altamonte Springs). Don’t recommend to anyone. Forced to replace my furniture all over again.
People are super friendly!
Dominique is the kindest and sweetest person that you can have a connection to when shopping for your home!
I am new to the furniture purchasing and Rose C was amazing! she provided with amazing information and made sure i made the best purchase. Extremely thankful
The salelady upgraded my boxspring without asking me first and also added a protection plan without asking me first she had issues taking no for an answer when she kept trying to pressure me into spending more money on an item I didnt want I won't be back for future purchases nothing like feeling like you are dealing with a greasy back in the day cardealer
Sales rep Anderson is outstanding! No rush and no push to purchase. We waited a week between what we found and our purchase. Worth the wait!
Homeira and Bryan at Ashley were wonderful. Homeira was very knowledgeable and patient in our mattress choice. She and Brian gave us a great deal. Glad to be returning Ashley customers!
Expensive for what they sell
Ashley truly makes your shopping experience feel as though you are just selecting items right at home. Their customer service is incredible. Rooms2go eat your heart out. I love the spaciousness as well. Most furniture stores feel clostrophobic. Altamonte Springs Fl Ashley furniture is truly remarkable. Everyone is always so friendly. Markease Gunn is probably the best Sales rep I've ever had in any industry. He is sincere, friendly, and very smart. He fights for you and always helps you get the best deal possible. His honesty and transparency is truly humbling. My wife and I have bought and financed repeatedly at this store and now bringing our friends and family because of him.
Homeira and Crage was very helpful. If I would ever need anything in the future I know where to go😁😁.
We had excellent service and care from Homeira who was very friendly and helpful.
I bought a great recliner at Ashley Furniture, they worked with on getting a great price, Ask for Homaira, she helped thru the whole process, gave me the best price, and helped me picked the best product.
Homeira, was the best sales associate I’ve ever had. Very informative and helped me pick out the best furniture. Very happy with my purchase and customer service. I will definitely go back to the Altamonte location.
Lots of nice furniture and our sales lady, Luz was very helpful and listened to what we said we were looking to buy
Homeira did a very good job and attractive discounts. We end up buying a dinning table and a sofa for a very good price. Thanks for making us happy! :)
Homeria did great.
Store is closed with no notice or sign on the door. Lights all on but no body in sight.
Homeira Kanjouri helped my husband and I through the entire process of getting our furniture. Craig, the manager, also made sure we were getting the best deals with the furniture we chose.
Homeira and Craig we exceptional and professional during my purchase experience
Good service.
I came in for a sofa, chair and coffee table. I left with everything I needed just a smidge above my budget. Homeira was very helpful and patient while I made my selections. I’ll be returning soon to buy a bed! 😊
Homeria was quick with her service.
We like their furniture, but the saleswoman this time was WAY too pushy, even for a furniture store. After telling her we wanted to look around, she physically blocked me and told me to start at the beginning so I'd see everything. Then she hovered so close that she was listening to my conversation and when I started to say to my son that "we're looking for..." she was all over me asking "what? what are you looking for?." Then she tried to upsell me a furniture set to "save me money" on the one simple couch I needed for my kids play room. Then came the hard sell on the protection plan which we were clear from the start that we didn't want. Then she tacked on premium shipping for $70 without our permission and kept saying it was because it's coming from Tampa. We've bought from this store before and know the $70 is if you want it placed in the room you want. Took another 10 min to get that fee removed. While the quality of the furniture is good for the price, I'd rather shop somewhere that doesn't make me feel so uncomfortable just being there.
Super sales lady. My time was well spent. Thx for asking
Was very pleased with experience in store, was met by Luz as soon as I entered store. She was very friendly and professional as well as knowledgeable of the outdoor furniture sets I was looking at. Was only there to look not make purchase, but because she took much time to answer all my questions and was patient as I took a lot of time in deciding I did end up making the purchase. I am so pleased that I did because it was delivered today and is just beautiful. Very satisfied 😊 Thanks Ashley!
Rose is wonderful. She is fun, energetic and knowledgeable about the products. We consistently ask for her.
Amazing service.
Homeira was very nice and helpful and friendly. Made sure we got the best price we could.
Amazing furniture with great prices!!
Prices are a little high. Store is nice with lots of items to browse through on the floor.
Great options and sales rep assisted with all the delivery and warranty info-purchased items back in 2003 and decided to come in and get new stuff for our new house-highly recommend.
We got a beautiful 4-seat dining room set and a reclining sofa. Prices were very reasonable and Homeira gave amazing customer service. Thanks so much for all your help and being so patient with us!
Homeira assisted me. She was helpful, attentive and found me the couch I was looking for.
Anna was very nice !!!
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
