Ashley HomeStore Altamonte Springs, FL 32714

Good experience. Bought from salesperson Kerry Williams who was excellent took me right to what I wanted. Customer service was excellent. Jackie in customer service was very outgoing n helpful. I would recommend them to anyone looking to buy furniture.

I ordered my furniture on the phone from out of state, before i moved to Florida, the items were all correct delivered on time, it was a good experience, one piece had a little damage they replaced the piece right away.

100% satisfy very good response, schedules all in times as promise. Thanks.

Si greeted us as we entered and stayed with us as we roamed the store, and even stuck with us as we changed plans/colors/items. We are delighted with the living room furniture (going into the "theater" room). See Si.

Cathy Belleville helped us out today. She was so kind and helpful. She made our experience an enjoyable one!

Alex helped us purchase a sectional for our home, he was very helpful and knowledgable . I will come back and purchase more furniture from him and Ashley . Thanks Alex for all your help .

This was my second purchase within the last three months from Cathy Belleville at this location and she is the best! Everytime I shop around for quality furniture, I always end up making my purchase with Ashley Furniture. They by far have the best selection and prices. I highly recommend them and highly recommend Cathy Belleville! Great Job Cathy and see you again soon!

Salesperson was knowledgeable and very helpful. Delivery went smoothly and the guys were very friendly and helpful.

F****** highly PISSED. Paid for a couch/bed from Ashley's Furniture last week and was supposed to be delivered today. We're sleeping on the floor because our air mattresses have holes in them, so we've been sleeping on the floor for a some days now. My head and neck hurts, and my wife's hips hurt. We waited 3 hours just for them to call us and say they never planned on delivering it today and to see if the 4th (A WHOLE NOTHER WEEK) was ok to have the couch shipped to us!!!! F*** THAT GIVE ME MY MONEY BACK NOW. I'M NOT JOKING. I VERIFIED TO HAVE MY S*** SHIPPED TO MY ADDRESS THROUGH TEXT AND CALL. I RECORD ALL OF MY CALLS AND THEY CLAIM THEY I NEVER VERIFIED. SHE TRIED TO MAKE IT SEEM LIKE I TALKED TO AN AUTOMATED SERVICE, I TOLD HER NO IT WAS A LIVE PERSON. I HAVE HER RECORDED, THE WHOLE CONVERSATION. I'LL NEVER GO WITH ASHLEY'S FURNITURE AGAIN. We spent all that time trying to make room in our room for it just for it to not make it.

We went to about 10 different furniture stores until we finally met Susan. She was great with product knowledge and helping us find the right set up. She knew exactly who we were when we came back a couple weeks later. I highly recommend asking for Susan.

Very professional!

My buying experience was A+. Kevin Schmieder took great care of me. I made an appointment, visited the store and eventually ordered furniture that I found online. The team that schedules the delivery appointments were most helpful in accommodating me with a date and block of time that was convenient for me. The delivery was a disaster. I was scheduled for delivery between 8 and noon - I live in the southern area of The Villages and knew I would be the first or second delivery. I received a call well after 10:00 am telling me that there were problems; the truck was now being loaded; and there was no possibility of a delivery before noon. That call needed to be made as soon as a delay was discovered. Then, (additional delay) the well spoken and very polite driver called to tell me their GPS would not give direction to my address. This house was completed three years ago - directions are available FREE on MapQuest and Google GPS apps on Smart Phones. Whatever GPS system Ashley bought is an old version - even if updated - like the GPS systems that are installed in new cars. Currently, their expensive updates download a map that is a 2012 or 2013 map. In my car this update would cost over $200 and my home address won't be on it for another year or two. The drivers of your fleet of delivery trucks would be better served with Smart Phones and map apps! The delivery crew was well mannered, courteous and efficient. They (as well as your customers) had a miserable morning with whatever problem delayed their deliveries four and five hours. Customers should be informed immediately if there is delay of this magnitude!

I had a great experiance at this location. We were helped by a young man Joseph and he was amazing. My husband and I had our 1 year old daughter and he was so patient. To me it is so important that he was able to fit the need of our family and budget, which he did. This was one happy customer :)

Furniture fell apart within three months. The insurance is straight BS

Solid furniture a reasonable prices.

We had the pleasure of working with Hector and I'm very pleased with all that he assisted with! We will request Hector's assistance in our future purchases!!

Bad service

Until this purchase, I did not know that each Ashley Homestore is independently owned and operated. I live in Kansas and needed to buy furniture for my home in Florida. I went to my local Ashley store and took pictures of the items I wanted along with their price tags. The next day I called the Ashley store in Altamonte Springs, Fl. I spoke with Andrew and placed my order for a complete bedroom and a complete dining room. My local prices were matched and I scheduled delivery for 3 weeks later when I could be in Florida to receive the merchandise. Andrew personally called me the day before to verify that the delivery team had scheduled a delivery window. That window was met and everything went perfectly. I could not have been happier with the process or the products.

Sales person was very helpful, knowledgeable, and professional. Helped us find what we were looking for and set everything up. It all went smooth and delivery men were very professional. The items we purchased are great. Will shop there again.