Ashley HomeStore Altamonte Springs, FL

Bought clearanced couch, when we moved it there were about 6 dead roaches underneath the raised platforms.

Would've gave it a 5 but due to long wait I gave it a 2. I nearly had to wait 3 hours for my husband to get an approval for a credit card. Workers are sweet but that's the only problem I had.

I love Ashley Home store

Jeff the manager is incompetent. Refuses to call us back after they’ve screwed up our order TWICE after waiting for a month. Will never buy from them again and will tell everyone we know to go somewhere else.

Great furniture store. Lots of beautiful choices.

I am only leaving a 1 star review to be able to warn others. We paid for the expert delivery of our couch and chair.We’re not even going to discuss the lies the first service person told us and the terrible customer service at the Altamonte store causing us to drive to Sanford for our order. Ashleys furniture delivery team (contractors they hire) are unprofessional and ruined our new flooring. After seeing them scratch out doorway on their way in sliding the box I informed the two men then were damaging our new bamboo floor. We’re in the process of selling and that’s going to impact our value. They then proceeded to continue to scratch our floor installing the couch and put the chair on top of the scratch and not say a word. As if we wouldn't notice a scratch over a foot long! I asked the delivery team TWICE to plug the units directly into the wall outlets and not a power strip that was there for other items. They ignored my request both times and proceeded to plug them directly into the power strip not the two specified outlets. They put the couch so close to the wall it could not open. SO now we have to move the couch when we paid them to. A screw fell out of the couch while installing and their response was to hide it and pretend like nothing happened. Thankfully we bought the protection plan in case something breaks. The delivery team then tried to convince me not to report it and their “friend” would fix our floors and to deal with them directly. I insisted it was reported. When the driver made the call to the center to confirm delivery he tried to say delivery was completed without issue. I chimed in and said no in fact they damaged our floors. I was told that customer service would contact me to file a report. No contact. We contact them and no response. Two weeks later we escalate to a better business bureau complaint and now Ashley furniture is claiming they didn’t damage our floors because the driver said they didn’t Females be warned: they will try and imitate you to not file a report and completely ignore your requests. The men refused to leave until I said my faincee would deal with it. Save your money and go to a store with respect for you and your property.

Save your money and find a better company! Went down today after the fifth attempt to deliver furniture to my house and it was still broken!! And the customer service department is awful!!

Sales guy was great. David Bruce we will always go to him. The best thanks David

The customer service at this location was terrible. I came in looking for particular furniture pieces and rather than being showed where it was, the sales rep pointed to where it would be for me to go explore on my own. I tried to get another rep to answer my questions instead but she wasn't as helpful either. I decided to take my business to a different Ashley location because the store sales were great, just the service was very disappointing. I have bought from this location previously and didn't have issues that is why I returned but I would not go back to this location unfortunately.

Homeira was incredibly warm and helpful from the second we walked in to the store. She walked us through the process of financing for a new couch, made great suggestions and made the process pleasant and painless. I will come back to Ashley furniture and ask for her anytime I need any furniture in the future, thank you so much Homeira Edit: one year later, once they have your money they are done with you. Don’t bother for the protection plan it’s like pulling teeth to get any one on the phone or to simply replace the covers which have all started to pill up. Unfortunately I wish I never bought this couch or even walked into this store. My husband attempted calling this store 9 times today with no answer and when calling the company that supplies replacement (which is not Ashley furniture) they had a hard time describing what is actually covered. I was also charged back interest and will now be paying almost $2000 for a very small couch that I absolutely hate. We have resorted to covering the couch in blankets to make it feel/look a little nicer. My advice to you, go anywhere else.

Homeira was incredibly warm and helpful from the second we walked in to the store. She walked us through the process of financing for a new couch, made great suggestions and made the process pleasant and painless. I will come back to Ashley furniture and ask for her anytime I need any furniture in the future, thank you so much Homeira Edit: one year later, once they have your money they are done with you. Don’t bother for the protection plan it’s like pulling teeth to get any one on the phone or to simply replace the covers which have all started to pill up. Unfortunately I wish I never bought this couch or even walked into this store. My husband attempted calling this store 9 times today with no answer and when calling the company that supplies replacement (which is not Ashley furniture) they had a hard time describing what is actually covered. I was also charged back interest and will now be paying almost $2000 for a very small couch that I absolutely hate. We have resorted to covering the couch in blankets to make it feel/look a little nicer. My advice to you, go anywhere else.

Nice selection. Reasonably priced.

Nice selection. Reasonably priced.

Purchased a bedroom and living room set. The process in store was not bad. However the furniture they delivered was defective. Reached out to the sales agent and also the person that delivered it report the issue the very day. Over a week and no one showed up nor call. BUYERS BE AWARE.. DO NOT BUY!!!!

Terrible customer service, the GM of the store provided no help when I told him the couch we bought was the wrong color. Even during our conversation he walked off and started helping another client. The one we wanted versus the one we got

Terrible customer service, the GM of the store provided no help when I told him the couch we bought was the wrong color. Even during our conversation he walked off and started helping another client. The one we wanted versus the one we got