Ashley HomeStore Altamonte Springs, FL

Ashley HomeStore Altamonte Springs, FL


About the store

Here at the Ashley HomeStore in Altamonte Springs, Florida, we serve the great community of Winter Park and the surrounding area. At Ashley, we believe your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection and great customer service. We have been your go-to furniture and mattress store in Altamonte Springs since 2001. Our dedicated and experienced General Manager, Piers Ikerd, has built a team that is committed to being your trusted home partner and specifically prides themselves on their mattress and home furnishings knowledge. You can find us near Home Depot and for those of you on a tight schedule, the best time to avoid the crowd is between 10:00 A.M. and 3:00 P.M., Monday through Friday. We are not only thankful to be a great local furniture store, but we are also dedicated to charitable work with the Hope to Dream Foundation. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Recent Reviews
3 Star Star Star
(25 reviews)
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Bought clearanced couch, when we moved it there were about 6 dead roaches underneath the raised platforms.

Star Star

Would've gave it a 5 but due to long wait I gave it a 2. I nearly had to wait 3 hours for my husband to get an approval for a credit card. Workers are sweet but that's the only problem I had.

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I love Ashley Home store

Star

Jeff the manager is incompetent. Refuses to call us back after they’ve screwed up our order TWICE after waiting for a month. Will never buy from them again and will tell everyone we know to go somewhere else.

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Great furniture store. Lots of beautiful choices.

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Star

I am only leaving a 1 star review to be able to warn others. We paid for the expert delivery of our couch and chair.We’re not even going to discuss the lies the first service person told us and the terrible customer service at the Altamonte store causing us to drive to Sanford for our order. Ashleys furniture delivery team (contractors they hire) are unprofessional and ruined our new flooring. After seeing them scratch out doorway on their way in sliding the box I informed the two men then were damaging our new bamboo floor. We’re in the process of selling and that’s going to impact our value. They then proceeded to continue to scratch our floor installing the couch and put the chair on top of the scratch and not say a word. As if we wouldn't notice a scratch over a foot long! I asked the delivery team TWICE to plug the units directly into the wall outlets and not a power strip that was there for other items. They ignored my request both times and proceeded to plug them directly into the power strip not the two specified outlets. They put the couch so close to the wall it could not open. SO now we have to move the couch when we paid them to. A screw fell out of the couch while installing and their response was to hide it and pretend like nothing happened. Thankfully we bought the protection plan in case something breaks. The delivery team then tried to convince me not to report it and their “friend” would fix our floors and to deal with them directly. I insisted it was reported. When the driver made the call to the center to confirm delivery he tried to say delivery was completed without issue. I chimed in and said no in fact they damaged our floors. I was told that customer service would contact me to file a report. No contact. We contact them and no response. Two weeks later we escalate to a better business bureau complaint and now Ashley furniture is claiming they didn’t damage our floors because the driver said they didn’t Females be warned: they will try and imitate you to not file a report and completely ignore your requests. The men refused to leave until I said my faincee would deal with it. Save your money and go to a store with respect for you and your property.

Star

Save your money and find a better company! Went down today after the fifth attempt to deliver furniture to my house and it was still broken!! And the customer service department is awful!!

Star

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Sales guy was great. David Bruce we will always go to him. The best thanks David

Star

The customer service at this location was terrible. I came in looking for particular furniture pieces and rather than being showed where it was, the sales rep pointed to where it would be for me to go explore on my own. I tried to get another rep to answer my questions instead but she wasn't as helpful either. I decided to take my business to a different Ashley location because the store sales were great, just the service was very disappointing. I have bought from this location previously and didn't have issues that is why I returned but I would not go back to this location unfortunately.

Star

Homeira was incredibly warm and helpful from the second we walked in to the store. She walked us through the process of financing for a new couch, made great suggestions and made the process pleasant and painless. I will come back to Ashley furniture and ask for her anytime I need any furniture in the future, thank you so much Homeira Edit: one year later, once they have your money they are done with you. Don’t bother for the protection plan it’s like pulling teeth to get any one on the phone or to simply replace the covers which have all started to pill up. Unfortunately I wish I never bought this couch or even walked into this store. My husband attempted calling this store 9 times today with no answer and when calling the company that supplies replacement (which is not Ashley furniture) they had a hard time describing what is actually covered. I was also charged back interest and will now be paying almost $2000 for a very small couch that I absolutely hate. We have resorted to covering the couch in blankets to make it feel/look a little nicer. My advice to you, go anywhere else.

Star

Homeira was incredibly warm and helpful from the second we walked in to the store. She walked us through the process of financing for a new couch, made great suggestions and made the process pleasant and painless. I will come back to Ashley furniture and ask for her anytime I need any furniture in the future, thank you so much Homeira Edit: one year later, once they have your money they are done with you. Don’t bother for the protection plan it’s like pulling teeth to get any one on the phone or to simply replace the covers which have all started to pill up. Unfortunately I wish I never bought this couch or even walked into this store. My husband attempted calling this store 9 times today with no answer and when calling the company that supplies replacement (which is not Ashley furniture) they had a hard time describing what is actually covered. I was also charged back interest and will now be paying almost $2000 for a very small couch that I absolutely hate. We have resorted to covering the couch in blankets to make it feel/look a little nicer. My advice to you, go anywhere else.

Star Star Star Star

Nice selection. Reasonably priced.

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Nice selection. Reasonably priced.

Star

Purchased a bedroom and living room set. The process in store was not bad. However the furniture they delivered was defective. Reached out to the sales agent and also the person that delivered it report the issue the very day. Over a week and no one showed up nor call. BUYERS BE AWARE.. DO NOT BUY!!!!

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Star

Terrible customer service, the GM of the store provided no help when I told him the couch we bought was the wrong color. Even during our conversation he walked off and started helping another client. The one we wanted versus the one we got

Star

Terrible customer service, the GM of the store provided no help when I told him the couch we bought was the wrong color. Even during our conversation he walked off and started helping another client. The one we wanted versus the one we got

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