Ashley Store Altamonte Springs, FL

Excellent furniture store. Good quality and variety. Great customer service.

Poor customer service from the start. Complete waste of my time. I picked out furniture after being told I was to get 30% off of my order which is the “construction sale”. This was not the case! The time spent on approvals was insanely long and frustrating. Took my order from $1700 down to $50 because of the way they tried to spin the 30% off (only valid if I bought the protection package). I swiped my card and signed, another trip to get approval… and waiting another 5 min for my signature to leave with the merchandise I was fed up and walked out. This store needs to work on training their employees better and having a more functional system.

Kevin is great! No pressure, just excellent service!

Kevin is a excellent vendor, help us a lot give us a good discount and also he’s very nice person! We love Ashely Furniture!!!

Great sales guy very knowledgeable and not pushy. The manager at the end was also very experienced, polite and helpful finishing up the buying process. All around great experience would highly recommend for anyone needing furniture.

Homeira was very friendly and helpful in helping us find and order exactly what we were looking for.

Homeira was very helpful . polite make sure we left Ashley satisfied I will definitely be coming back

Worked with RJ on buying a table. Professional, pleasant and didn’t pressure. Good experience.

Worst customer service they don’t stand behind there products and that extended warranty is a joke.I bought entire living room and the couch started to sag the warranty company didn’t even come look at it they said wasn’t covered

Shiva helped us out to select our mattresses and room furniture. He was very kind, patient and knowledgeable. Amazing customer service, he was so attentive and did a great job in guiding my mother and me. More employees like this Ashley!

Miguel was great. He was very knowledgeable and we did not feel pressured to rush into a decision. The manager stopped by to check in as well and she was just as great. Overall it was a fantastic experience.

Homeira assisted us and helped us get the best deal. She was very friendly and helpful. We were able to find what we were looking for. Update after receiving the dresser - it came completely pre assembled and looks used. Handled have scratches and look dull. Disappointed after paying so much for a dresser.

Homeira and Daniel were wonderful! They treated my wife and I very well and answered all of our questions. Thank you!

Kevin super nice guy, thanks for your help

Kevin was very informational

Noel who is a specialist in bedding was awesome helping me select a new pillow. She was professional, knowledgeable and very personable!!

Noel was amazing. She helped us find the right furniture set we needed for our home. Even helping us choose the right colors and what would better suit us. Thank Noel and everyone at Ashley's furniture you have a customer for life

We had a great experience at Ashley Furniture. The representative, Homiera, who helped us was very friendly, patient, and knowledgeable. She helped us choose a dining set and four barstools, and made the whole process easy and smooth. Everything went well from start to finish, and we’re really happy with our purchase. Thank you for the great service!

Looking at some living room sets and we were assisted by Kevin Delgado who was very informative and tried to get us the best deal as possible, which he did.

I went in with my family to look at living room furniture and we were greeted in by Kevin Delgado who was very informative and helpful. He provided all the details. we made a purchase and had a wonderful experience. Highly recommend Ashley furniture.

Kevin was amazing help, he helped me from start to finish. I left with every question answered and helped assist making sure I receive the right sofa for my apartment! Thanks to him I’ll make sure to keep my business with Ashley Furniture

I received notification was on time during each of the way. The morning of the delivery was the same. Antonio was actually before the scheduled delivery time given which okay be me🥰. The installation was quick. Thank you for quick and fast service.

Homeira was a great help to us today

We had a horrible delivery experience with the “white glove service” from Ashley Furniture Industries that we paid an extra $400 for. The delivery team was rude, unprofessional, and left trash behind in our home after the delivery. That is the exact opposite of what you expect when paying for a premium service. When we contacted Ashley to resolve the issue, the only response we received was that they “apologize.” No effort to make it right, no follow-up, and no accountability. Based on this experience, I will not purchase from a company that doesn’t prioritize its customers.

Homiera and Dee were great. Very thorough with our options and purchase

I dealt with 3Ds. Dee, Dwight and David,and they are very kind and helpful people. Thank you again and I hope I will enjoy the mattress and the couch for years to come. Thank you guys!

Rosemarie was pleasant and professional. She helped my client find the perfect bedroom set within his budget.

David, our rep, is awesome. Everyone in the store was top notch and incredibly helpful. The store is going under renovations, but the connectivity with the team makes it almost unnoticeable. The quality of the furniture is excellent and the deals are amazing. I would definitely encourage anyone looking to buy furniture, to shop here and ask for David. Also, shout out to Homi for her assistance in the process. 100% would recommend her as well.

When you get to this store ask for Homeira Kanjouri. She is so helpful and seeet

Kevin was awesome! If you come ask for him!

I’m pleased with my purchase. I’d like to highlight my trusted advisor- Jayden Arroyo. He was very attentive, knowledgeable, professional and overall customer centered focused. Please continue to promote and support this young professional gentleman, he offers great service, and represents Ashley furniture at the highest level of professionalism. Thank you!

Kevin was very informative & helpful. Not overbearing. Let me look around & answered all of my questions that I had, so I took his card & came back. Thank you Kevin.

I came into the store just looking. I was met graciously at the door and helped enormously. My sales associate was.Homeira. She was patient, knowledgeable, gave me several choices. I think I got a good deal today and a good associate.

Kevin is the best he help me if you come please ask for him!

RJ is the guy you should ask for when you enter the store. He is personable polite and ready to help.

One of the WORST COMPANY i have ever made a purchase from. I so wish 0 stars was an option. During last November i made a purchase of a mattress and a base, i was told that within a week my items would be delivered, got a call stating that they dont have both items available and would only be delivering the base, which was delivered but Ashley's team didnt honor the agreement to have it set up. Note I had white glove service. After waiting and waiting only to be told time and time again that my delivery date have been pushed forward I requested a cancelation and a request to return the base which was delivered, they agreed to accept the return if my mattress wasn't delivered on the said date , unfortunately it wasn't and when I called to cancel my mattress and return the base they refused to accept the base and ever since I have been trying to and have been turned down. For 3 weeks I have been sleeping on an air mattress waiting on Ashley's to pull through until I made a purchase from a different company and cancel my order and now they wont accept my return. This base was never touched, still in its original packaging. Your service sucks.

Jason was really attentive and informative. My only issue was that we were promised a discount and then after we chose our furniture and started the paperwork, were told that discount only applied if you paid everything off in 12 months.

The place was nice, it super busy so it’s hard to get help! I’m sure only because they’re closing down. That could be why they so busy.

Thanks Homeira for excellent customer service 👍👌. I hope we meet again in our next purchase. It was a pleasure!

The only reason I shop here is for the ability to pay monthly payments. The prices are severely over rated for such low quality that to even get good quality you pay TWICE the amount that’s necessary.

Homeira was an exceptional salesperson from start to finish. Furniture shopping can be daunting and honestly annoying when you have someone trailing you the whole time. We didn’t have that experience this time. Homie was gracious, thoughtful in responses, and made the process as painless as it could be when your dropping thousands of dollars. I highly recommend her!

Let me start with a positive. The 3 salesmen that help us were very nice and professional. I’m going to try and spare you a long story and sum it up. The employees are not very educated on the rules of what beds have the comfort exchange policy. From being in the store 3 hrs I can only blame the higher ups. We purchased a nectar mattress and were told we had the 90 day comfort care exchange, we could come in and pick something else . When we initiated an exchange we were told otherwise. They wanted to got through nectar for a different nectar bed. I had already picked out a different brand . So after our second trip to the store even the employees were surprised customer care was giving us a hard time. The Ashley manager NEVER came over to speak to us or acknowledge us. Not even eye contact. I thought that was very rude and unprofessional. I actually felt bad for the young sales guy helping us. I can’t believe it took 3 hours of back and forth on the phone for them to finally say yes. They had me talk to customers care on speaker phone in the store so everyone could hear me advocating for myself. It was a ridiculous. Get everything in writing for your warranty’s. It was a horrible experience, and a waste of unnecessary time. I would call Ashely customer care while in the store to make sure you get the right information on warranty’s. I have been a long time Ashley customer and I will not be returning. It was so aggravating.

Kevin was absolutely knowledgeable and super helpful with adjustments on price as well.

Kevin was great

Homeira was very friendly and professional

Dee and "Homie" was absolutely marvelous.

Ashley furnature is top quality. Very happy with the service at this location. Homeira and Daniel sat down with us and handled all our questions and concerns in both a friendly and professional manner. Highly recommend!

Very helpful and knowledgeable. Feel the delivery/install charge was steep for the specific item

Miguel was incredibly friendly, personable, and helpful.

I don’t like being immediately approached by a salesperson ( in any type of store).I much prefer to eyeball the store’s arrangement and browse a bit, then speak with a sales associate (who should be nearby) if I need assistance or have questions. The Salesperson was helpful, professional and pleasant.

Shiva was awesome and took care of all our needs. He explained everything we needed to know about our selections. He is a great asset to your company. Thanks Joe

Kevin, was so helpful and knowledgeable. I was able to pick out my furniture and set up for delivery. I would recommend visiting this store if you’re looking to shop for furniture.

Kevin did a good job.

Kevin was super helpful when we were picking out a couch and even got us a great deal. We are so excited for it. Thank you Kevin!

Kevin was excellent! Super helpful and walked us through everything. We had questions about the dimensions of the furniture, and he made sure to help us find exactly what we were looking for.

Yes is good eexperiance very professional the men Miguel Pantojas excelente

Dwight Brown was awesome. The epitome of professionalism, super patient, and answered all of our questions. Will definitely be back to deal with him again.

Very friendly and helpful staff. Showed us different models of what we were looking for and was patience with our decision-making.

Amazing

I went to the Ashley location in Altamonte and Kevin helped me. What an absolutely wonderful experience! He was very open and transparent about everything and really made sure everything was easy from walking in the door to setting up delivery. Such a great experience!!!

I had a great shopping experience. Kevin was extremely helpful. Very happy with the service & furniture.

Kevin was very helpful and professional.

Miguel was fabulous ….

Great sales experience. David Bruce was the sales associate that helped me and he was awesome. The right mix of information vs. allowing me to walk around. I would go back to work with him again.

Homeira was a great help in finding just the right recliner for our needs.

Miguel P. was extremely helpful and a pleasure to be around. Originally came in with an online cart and he took his time helping me pick out comparable items in store. Patient and awesome guy to work with!

It was everything that I expected!! From beginning to end I was very PLEASED!! Homie & my New Jamaican Friend { I forgot his name} 🤦🏾‍♀️ took very good care of me!!😊

Kevin and Stephanie were awesome! They were very helpful

Had a great experience with homiera at Ashley today. She helped us to get what we wanted quickly and get on our own way

Kevin and Ren were easy to work with and super helpful.

It was a great experience. Love the furniture and fabrics.. Ignacio Gonzalez was very professional and explained everything in detail with us. Will definitely be back. Thank you.

Great customer service. James was very knowledgeable 👍

Homeira at Altamonte springs store was really nice and help us to get our dream furniture

Homeira was amazing in helping us find our couch! Not your typical pushy salesman just kind and helpful.

Kevin Delgado made the experience very welcoming and pleasant. He was very patient and gave us time to search and then was available with options and suggestions. I will recommend Ashley’s and Kevin. Thank you for making this shopping experience so easy.

Sheena

Jayden was an amazing salesperson. They didn't have what I wanted at the store but when I mentioned it was on line, he went in and got it ordered for me. I got a different product because delivery and set up was critical to me. He scheduled a delivery to my schedule. Without him going the extra mile, I would have walked out and gone somewhere else. And I got it on sale. Win for everyone

Dee was great!

James Dodson is an Outstanding Salesman and was not pushy but in fact most helpful. This a great time to buy from Ashley Furniture! He took his time to see and hear what I was looking for! It is refreshing to have the customer care and service by a team member like him in your Altamonte Springs, Fl location. I strongly recommend stopping by this location and to ask for James!

Everything from the salesman,Douglas, in the store to the delivery went extremely smooth. Very informative and kept me in the loop on where I was with my order.

David was awesome and helped me every step of the way !!!!

We had a good experience at Ashley and really liked our salesman Dwight and his manager Daniel and they both did everything they could to make us satisfied customers. The Store was a little chaotic because of construction going on, but we found a table we love that is well made and on sale. I would return to Ashley for any future furnishing needs. I hope the company appreciates their wonderful employees!!!

I have bought at Ashely’s in Altamonte two different times now and have had a great experience both times. Our Sales Person name Dee is super nice and knows her products. I recommend going to Ashley in Altamonte Springs and get with Dee when buying your next set of furniture. Thank you Dee

David with the sales department was amazing. He took his time explaining the furniture choices.

"I had a fantastic experience working with Kevin. He was incredibly patient and kind as I weighed my options, never making me feel pressured. Kevin’s product knowledge was impressive—he answered every question I had with ease. Truly a friendly and professional expert who made the whole process stress-free."

Wonderful experience picking out new furniture with the wonderful, Homeira Kanjouri. She was most helpful in helping us pick out the right colors and specific items for our space. She explained functionality in a manner that was most helpful. Daniel Findlay was great as well with the financing part. We can't wait to enjoy our pieces. Great experience with this team!

Delivery was great. Product looks awesome, it is what we have been looking for. Your pricing tactics are sketchy. We were lucky to have looked online, prior to visiting the store, and walking in knowing the online price. The showroom price was 200 dollars over the website pricing. It was honored, although it was honored, by sticking me with a protection plan, which for the table was not truly needed. The overall pricing was ultimately 20 dollars over the price online, but I processed that as the cost of Shipping. Which yet again was presented as "free". For someone who may not be doing much of online shopping, we felt they would've overpaid, and that is not clean selling tactics. As a matter of fact we knew the price cause we had not find anything's and had been shopping online in hopes to find what my wife wanted. Had we walked in the store and seen it couple of months ago, we would've probably over paid.

The salesman, Dwight, was honest and direct and was very patient in making sure we had the exact sofa we were looking for. They are very friendly and supportive. The delivery was professional and their set up was superb, we are already looking forward to our next furniture purchase from this store.

Delivery was on time!

Homie provided wonderful service, she as so kind and helpful. Made purchasing a pleasure

The salesman was courteous and informative. We walked into the store. We already knew what couch we were buying through online the couch was purchased and delivered on time. Everything went very well.

Homiera was great. She was very helpful.

Great experience. Kevin was extremely helpful and we were able to get exactly what we wanted.

Kevin at altamonte location did an amazing helping us 👍

Kevin did a great job, thank you!

Kevin Delgado was quick and efficient and helped us immediately as we walked in. Great experience. In and out

Kevin Delgado was super hepful

Homeira was a great help getting us set up with everything we wanted, as well as great explanations as to the financing process.

Homiera was extremely helpful and knowledgeable about the furniture we inquired about. She was patient through all our questions and thorough with her responses, which we greatly appreciated.

Quick and easy purchase with Homiera! She was efficient and really sweet

Our purchase was made surprisingly easy with the help of Homiera. She was thorough and very detailed. A pleasant experience.

Not much color selection to choose from for chair cushions. Kevin was able to obtain a discount on kitchen table set.

Kevin was very helpful

Homiera was amazing, helpful, and honest! We will come back to her in the future and she helped us get the best deal!

Homeira was the best! Very helpful and respectful.

Kevin did great. Very understanding of my needs. Thank you

Homeira was wonderful! Helped me get exactly what I was looking for. Friendly, professional. It was a pleasure working with her!

Kevin Delgado did a great job assisting and helping me to make my purchase. Transaction was fast and smooth with him.

Very good service

Homiera - Great customer service! We bought everything from here and she was amazing

Homee was the best

Homeria helped me purchase a new bed her customer service was great!!!!

Miguel was so comfortable to talk to and tell him about my small condo, he directed me in the direction of the smaller sofas Nice choices!, sealed the deal quickly. Thank you . Cant wait for delivery

Dwight was awesome! Very friendly and helpful. He was Super professional and got me the deal I wanted. Thank you Dwight for a great experience. I highly recommend buying your furniture from Dwight at Ashley’s furniture in Altamonte Springs.

I was at the store trying to find a sofa within price range.Homiera was so helpful and kind. She matches the prices online and I was able to purchase the sofa I wanted. Thank Homiera for being patient and kind.

Great experience from start to finish. The associate, Doug, was knowledgeable and made the whole process easy and stress-free. I really appreciated being able to take my time and ask questions without feeling pressured. Would absolutely recommend.

I came in the last minute the day before NYE and Manuel was there to greet me complete gentlemen a group of them actually (Thank God). I told him my need for an apartment size kitchen table that I could take home, today. And when I say he delivered he did I was back out the door and on my way home within a half an hour. Feeling satisfied with the price and product almost exactly what I was looking.

David Bruce was great. Very helpful

Salesman was very helpful and answered all of our questions. Didn't follow our every step and let us roam freely untill we picked out what we wanted.

Awesome great team , wonderful experience, Miguel is very good and helpful. Thanks

My only issue is that every single time I buy furniture from Ashley they set up a delivery day and then I get a call that my furniture is back ordered. It has happened every single time

I went to purchase a recliner and was met at the door by Randy. I explained my needs and he offered me alternatives and then went over all the different features of each recliner. After trying out about 8 chairs I made my decision. Randy was able to get me checked out very quickly and delivery was scheduled in a few days. I was in and out in less than in hour. Randy was very helpful ad super knowledgeable about the different chair features. I would definitely be delighted to work with him again. Thanks for a great experience.

Do not shop at Ashley Furniture ever. I paid for a couch on 12/6. Paid for White Glove delivery on 12/22 at 6 pm. Got a call on Sunday night 7 pm stating the couch has not been delivered to the local warehouse but will be delivered on Wednesday the 24th. I was told I will get a phone call Monday to arrange a time. Not done. I called them. Said Wednesday and they will call on Tuesday. They didn’t. I called them. Spoke over and over again explaining I need the couch delivered on Wednesday the 24th. Lady refused multiple times stating it is not possible. I talked to supervisor for 77 minutes. Waste of time. I then drove to Ashley and I am here right now. The manager is trying to make it happen. I will never shop at Ashley again.

Excellent customer service with every person we encountered. Thank you for making our purchase easy and even better than planned.

Mr Bruce was very helpful

Great service, friendly staff, great choices, great, prices, jayden was great and helpful .friendly, good service!!!

Homeira and Daniel were absolutely fantastic. If you're in need of any furniture, I highly recommend checking them out.

Awesome service...

Homeira was FANTASTIC! She was very informative and knowledgeable and helped us find a great deal on the perfect couch.

Homeira and Danial were amazing! We were able to find exactly what we were looking for and for a great price! They offered much better customer service than other locations that we visited.

Homers and Daniel worked together and were very professional and absolutely wonderful

Good service

Audrey helped us and was very profesional, flexible, helpful and friendly.

Dwight and Randy are a great team!

Homeira great sales lady

Homeira

Homie was great! She really made us want to continue shopping at Ashleys!

Worst furniture buying experience I’ve ever had. Purchased a green sofa and they sent me a blue one. The delivery person refused to take it back and insisted that I called customer service. Customer service said I needed to go to the store and talk to the sales person. So I did. I talked to the store manager and they informed me that there is nothing they can do from their end and customer service will call me in 20-30 minutes to fix the issue and ship the correct color. It’s been 2 hours now and I have not heard back. I then reached out to customer service and they keep copy/pasting the same generic response about going BACK to the store to resolve it even though the manager said they can’t.

They walked in left it all wrapped up and left i can say one thing I don't care for waiting a month for just one piece that I bought and getting the rest right before Christmas

Iggy was helping me and he was awesome! Very accommodating and had answers to all my questions! This was a great experience and I will be back! Thanks again Iggy! He was friendly and helpful.

The sales man Elliot was Amazing, the delivery was fast, and it was easy to put together, me and my Husband loves it. Thank you guys so much for working with us!!! 10 outta 10 I would definitely do it again🫶🏾🫶🏾

Miguel was extremely helpful and I was able to get the furniture that I wanted.

Miguel was very helpful. I was given excellent service and was able to get what I wanted.

My receipt is completely messed up and inaccurate, and I have called dozens of times and have not been able to get thru to speak with management to resolve my issues. This is the worse business I have ever worked with!. Customer service is nonexistent. I will be sure to spread the word of how horrible my experience has been!

Store was inviting and workers were very nice. My sales rep, Rose was patient and knowledgeable in helping me to make my choice. Overall a wonderful experience.

Homeira was very patient helpful we ended up buying living room dining room set

I would recommend taking a different approach with sales. The goal should not be to sell. I know that sounds stupid. The goal should be to get the customer what the need. I believe this would lead to more sales .

Amazing experience! Homeira was exceptional. She was very personable, knowledgeable, and made sure we received the best deal. I highly recommend Ashley's and make sure you ask for Homeira as your sales person! You will not regret it!

Salesman was excellent

Miguel did a fantastic job showing us our new dining room set and kitchen nook set. True professional!

I ordered a living and dining room set and when I received the order, 5 out of the 6 chairs were defective from the dining set. On each chair, one of the legs was shorter than the rest causing the chairs to be wobbly. I called Ashley and was told to refuse the chairs and that they would send me new ones. Well here it is 3 days later and still no chairs. I have called a million times with no luck. Tomorrow is Thanksgiving and I’m hosting at my house with no dining room set. This has been the worst experience with Ashley and I will no longer be buying from them. They also have the worst customer service representatives.

Bought the couch we wanted. Two days later our order was refunded with no prior notification. Called the corporate office and they advised us to go back to the store which is over an hour away to pay for it again. Customer service is ridiculous. Not buying from them again.

I Enjoy the hospitality and knowledgeable manager and the sales person. Both used knowledge in what they were doing, and the ability to help me with financing, plus the sales person helped me with choosing the right bedroom for my son.

Jayden was the best sales guy, highly recommend. He’s very knowledgeable and patient. I appreciate all of his help!

Took great care of us !

Homeira was very knowledgeable and helpful selecting a new mattress

I had such an awesome time with Jayden. He was very pleasant, attentive, detail orient, wonderful attitude, I mean he was on point with his service. He really deserves more than 5 stars. And then my angel Michael came. They both was just amazing.

We had a great time with Homeira walking us through our purchase. We are furnishing a new home and they made it easy to browse, with no pressure and make our decisions. Checkout and payment was super smooth.

Homeira was very friendly and helpful making my purchase a seamless transaction

NO RETURN POLICY! If the sales associate says just order it and if the couches don’t fit we will pick it up and return it to the store. LIES, after going back and forth between the store and their corporate office I get an email there’s a no return policy and it’s written in the fine print when signing. Good luck to this store and the people that purchase from it

Homeira was awesome. She show us the alternatives and worked with us through all the process. Thanks you very much Homi

Homeira was the best!

Homeira is amazing! So polite and friendly and on point. She helped me find a sofa bed and it was such a pleasant experience. I felt like talking to a friend. We need more people like Homeira.

Homeira was a great sales rep! Made the buying process super easy! Cannot wait for our delivery. Will definitely be back to purchase from her!

Homeira kanjouri excellent customer service and sales rep!!!

Great experience with Homeira. She helped us get what we needed.

Homeira was a pleasure to work with and her patience is amazing cause im not easy to deal with it was a great experience

Homeira was very professional and knowledgeable a very good asset to the company!!! If it weren’t for Homeira we would be purchasing from the Big furniture store down the street!!!

Thank you Homeira Kanjouri @ Ashley Furniture for your expert help! Highly recommend, very knowledgeable, patient and efficient.

I was greeted by representative and they connected me with the sales person HOMER which they call her Homie. She was able to help us look for the couch that we wanted was discontinue, but she was able to offer us the online price which we purchased the couch we have to wait until 29 November to get it is the only Problem I have waiting for the furniture to come, which I hope is coming because I already prepaid.

Miguel was awesome and extremely helpful!

Dave was great to work with! Easy and smooth buying experience.

Everyone was very friendly! Rose was my sales lady and she was awesome to work with!!

Clean and if you experience any issues they make sure to manage the situtation rapidly . I would recommend to anyone

Your sales, Audrey Dean, met us at the door, listened to our requirements and led us to a love seat which exactly reflected what we wanted. She was friendly and knowledgeable. It was a pleasure shopping (and buying) at your store.

The installers were absolutely great in the customer service and effectively.

Elliot was great in explaining the quality of the furniture and the specials and being natural and friendly.

Max introduced himself as we were coming into the store, didn't overwhelm us, but let us know he was available if we needed him. The store had an array of items we were interested in. It was very clean and organized. At the end of us browsing we were able to purchase a nice sofa with a reasonable price, a very rewarding trip for a couple that was just browsing.

Homeira was a wonderful associate

Very nice people and super helpful

Ashley furniture has not always been the "best" furniture. I knew this going into my purchase. I just needed a new bed. Simple. I knew the "sales" boy was going to try and do anything to make a sale. Jayden Arroyo pitched to me a decent bed. When asked about promotions, he "had to ask his manager", typical sales tactic. Some of my concerns about delivery and removal of furniture were met with personal promises from Jayden that removal of my old furniture would be met. Of course, this was not the case and I was stuck trying to figure out a way to get my old furniture removed after delivery of the new furniture. Jayden, is not a "man of his word" and will pull any sales tactic to get the sale. As I am sure most floor people are trained to do. The biggest issue comes from the delivery company itself. They sent four delivery people to deliver and set up a bed. One of the delivers asked to use the bathroom and was in there for over 30 minutes. The other 3 managed to drop a piece of furniture on my hard wood flood creating a big dent. I have been trying to get them to repair this floor for over 2.5 months now. Communication is poor. They did send a handyman at 730am on a Sunday morning without ever confirming if anyone would be home or available. The product itself (nectar bed and Beauty sleep adjustable base) have worked well and are what is expected. Customer service and delivery is complete garbage. If you are buying name brand and not Ashely brand furniture, it's okay. Find a way to get the furniture delivered on your own as the company they use is garbage. And of course, never take a salesman on their "word".

Homiera was great :)

David Bruce is the worst sales person ever to deal with. He’s worse than a used car salesperson and will lie straight to your face regarding the extended warranty that they sell for their furniture, these warranties are worthless and not worth the paper they are written on so avoid paying for these, even though David Bruce will swear that these have full coverage when it’s a flat out lie. This third-party insurance company will come up with every excuse to deny your claim and not honor anything. Good luck trying to get through to the store when you call. once that first year warranty runs out, they want nothing to do with you. Stay away especially do not deal with David Bruce.

Great selection at the best pricing in the neighborhood. Everyone was easy to work and amazing clearance deals. Love it!

Miguel Pantojas was super helpful. He helped meet our needs and did not hound us or pressure us into a purchase

Worst customer service I have ever experienced.

Great experience at Ashley furniture. Homeira was very helpful and catered to all of our needs. We were shopping for a couch after moving to a new apartment and we were very indecisive about what exactly we wanted. “Homie” made the experience as easy as possible. I would definitely recommend for anybody to come see Homeira at Ashley Furniture in Altamonte.

Homeira was the best person ever. She was very patient and understanding and helped us with our big purchase. She gave great recommendations and helped us with our big purchase.

Dee made the process nice and easy and was very friendly.

Homeira is awesome! She took the time to hear all our concerns and made sure we get what we were looking for.

Homeira has great customer service skills and was very thorough explaining the differences between mattresses, she did her best to get the best deal possible bundling a bed and a mattress. Very satisfied with everything.

Homeira was absolutely incredible—she listened carefully to what we needed and guided me to the perfect pieces without any pressure. Her knowledge of styles and materials made the whole process effortless, and she went above and beyond to make sure everything fit my space perfectly. I’ve never had such a smooth, enjoyable furniture shopping experience and will definitely ask for her by name next time!

Homeira was the best advisor. She was extremely attentive and helped during the entire process. We will be back purchase again in the future.

I will never shop with Ashley Furniture again. Their customer service is unhelpful, and the entire process has been a nightmare. I ordered a $1200 sofa in July, but it arrived damaged with ripped leather. The delivery team told me to keep it and said Ashley would replace it, but later customer service insisted a technician had to repair it instead. They canceled the repair without telling me and just mailed me a piece of leather, expecting me to reupholster the sofa myself. When the tech finally came, the leather piece they sent had a huge cut. Ashley then agreed to replace the sofa, but the next one also arrived damaged. I refused it and asked for a refund, but they only offered 5%. After going back and forth (including visiting the store manager), they eventually offered 20%—still not acceptable. They tried delivering more sofas, but every single one was damaged, showing poor handling from their warehouse. Finally, I scheduled a pickup for 9/12, and the sofa was taken. But now customer service is stalling my refund, claiming the warehouse hasn’t scanned the sofa. At this point, I am extremely frustrated. I just want my full refund and to be done with Ashley Furniture forever

Terrible flimsy overly expensive product sold here. Poor customer service after the sale. Spend your hard earned money elsewhere.

I can't quite put into words how awful this company is. I waited 6 weeks for the bedframe to arrive (no big deal). The in store rep told me they would install. Upon delivery they didn't have orders to install. I paid them cash to do so. I then had to go in store to fight for my refund. About 2 months later the support system broke. When I checked it out the installation team had screwed in the supports incorrectly. Since July the bed has not been able to be used. They order parts - incorrect or not enough come in - tech shows up - more parts needed - repeat. I have begged for my money back to no avail. Yesterday a team came in and realized they needed more parts. They're now saying it'll be over a month for those to come in. AND that I've had the bed for too long to be refunded......when it first broke I was probably within the refund timeframe! All you can talk to is seemingly foreign customer service reps who do not care how frustrating the situation is. I will post on every single social media platform and spread the word in public as much as possible, NEVER BUY FROM THIS COMPANY!!! What an absolute disgrace.

Matty was so helpful! Even though we couldn’t find anything that we liked but she was kind and tried to help find what we wanted.

Homeira save me a bunch of money, I came to spend $2000 and she sold me $9000 of furniture. She is awesome.

I was always a fan of Ashley's but this particular store has the worse service. I walked in and no one treated me. I thought that was ok because I didn't like people over me. But no one really cared until a bit later a salesman came over and he seemed in a hurry, very short in options and just no desire of selling. Horrible customer service. This place was dead. I was disappointed.

Very clean and nice service , was helped right away by a employee. Homeira was super nice and walked us through step by step and gave us the best advice .

Mikey and D were absolutely amazing. I came in looking for the Maggie Set that I fell in love with online. They were able to get us the ENTIRE set, love seat, sofa, ottoman, and oversized chair for the price that was right in my budget! Stephanie with acima was extremely helpful in finding a payment plan that did not run my credit! This process seamless and reassuring that we made the right choice in furnishing our new home!

First experience in Ashley Furniture and it was amazing thanks to Mady! She was excellent from start to finish. No pressure and incredibly informative, making me want to make a purchase. Awesome!

Madyson was an amazing help. She provided great guidance, education and NO pressure!!! Go see Maddie at the Altamonte store.

Homeira was great help! Will visit again

What initially started as a frustrating delivery mistake quickly morphed into a very satisfying "making it right session". The mistake was rectified and the entire staff, at the Altamonte store, put the smile back on our face. Love yall! TY

Zero stars for Customer Service. Salesman does not return calls, store doesn’t answer when you call.- update to further the horrible customer service. The order was canceled on September 5 and then they still delivered the package on September 26 to a vacation home. Communication from the store and sales people are the worst I’ve ever experienced please pick up the merchandise as there’s no one there.

Kanjouri

Mady was terrific! My wife and I came in not really knowing what we were looking for and Mady was accommodating without being pushy. When we were ready to buy, she was available to answer any last minute questions and made us feel comfortable. From start to finish she was there for all our needs

Mady is AMAZING! She’s super friendly and accommodating. She made the buying process seamless and enjoyable. She was not pushy and listened to what we wanted and made our vision come to life. 10/10 customer service and we will definitely come back and see her again.

Homeira will get you right call her homies. Lol Good quality fun to talk to her .

Very good service. Timely delivery!

Walked into Ashley's with my partner for furniture shopping for our new home. Homeira and Micheal were fantastic. Homeira was very knowledgeable on the products we were interested in. Micheal was very helpful with our needs and financing. We left very satisfied.

Homeira spent time time explaining in detail the multiple beds we were looking at. We needed to return home and measure. We came back next day and she worked with us on the original bed and explained about an additional bed for father. She worked with us all the way and her managers Mickey and Daniel assisted in closing the transactions. Daniel assisted with confirming my credit because of a fraud alert on one account. Overall Homeira was professional in all areas of service and her present attitude made our decisions and process a success. Thank you for your dedication to make our decisions about the purchases successful for us.

Homeira was very helpful once we selected a new dining room table.

If you go to Ashely Furniture, ask for Randy. He was incredibly helpful, kind and made furniture shopping quick and painless (and im a guy!). Overall very happy with the service they provided me.

We just bought our temper pedic mattress from Ashley’s. Our sales representative Homeira was wonderful to us. She walked us through all of the many features of each mattress and base option. She was very informative with us on the importance of a good mattress to our overall sleep quality. Highly recommend anyone in search of a new mattress to go see Homie and experience it for yourself.

Mikey and Homeira were so helpful today. They provided us an incredible demonstration of one of the mattresses were were interested in. They are incredibly knowledgeable and helpful. We had a great experience at Ashley Store.

Homeira was very helpful with helping me purchase our new dining set! She made the process very easy. I was in and out!

Homeira and Mikey the sales manager in Altamonte springs store

Homeoria was very helpful! Got everything I needed!

Home Mikey the are great helping us to find our perfect new bed

Homeira and Mikey were great!! Made the process super easy.

Homeira was amazing. She allowed me to browse in peace. When i made her aware of what I wanted to purchase she was full of information that helped me make an informed decision. Thank you Homeira for your patience and a successful sale. I am pleased with my purchase!

Homeira and Miky were very professional and helpful. My wife and I were very informed about the quality and comfort of the two twin xl lux breeze. We were completely satisfied. We also enjoyed the pillows.

Do not waste your money on the extended warranties they try and make you buy. The extended warranty company will use every excuse to not pay your claim so you don’t get anything done or fixed. This is a waste of money save your time and energy and don’t purchase these. The sales person David Bruce is worse than a used car sales person!! I already reached out to your corporate office from the number your Altamonte store gave me and they said there’s nothing they can do. Needless to say, I will never go to an Ashley store ever again and I’ll make sure I let friends and Family know to stay away.

Homeiera did well helping us shop for a new TV stand!

Homeira helped us picked the perfect piece of furniture for our living room this evening. Thank you for all your beautiful and wonderful help this evening.

Homeira was awesome! So helpful and patient. Great service!

Randy did amazing answering all my questions and was very polite.

Highly recommend this location. Ask for Randy, he is the best. Doesn't stalk you in the showroom, isn't pushy, is personable, knowledgeable and professional. 10/10 experience.

We had a very patient and knowledgeable sales person, Homeira. If you are buying furniture here I would definitely ask for her!

The sale went very good

Homeira was very helpful.

Audrey was amazing. She was very professional and truly made our experiencing buying furniture easy and stress free. She was more than accommodating and was straightforward about options, pricing, and what to expect. Thank you Audrey! We appreciate you!❤️

Homeira did a wonderful job and I was pleased with my purchase and experience.

Homeira was amazing in helping my family find the best deal possible. She was very sweet and kind to my little kids and wife. We will definitely be coming back to Ashley’s because of her. Thank you!

Came here for the first time and i gotta say they have an amazing staff here and great affordable payment plans! Shoutout to Mikey, Stephanie with Acima, and Homeira. They were all extremely helpful and professional!

Homeira was very knowledgeable and courteous! She wasn’t too pushy and allowed me to browse freely.

Ordered a TV stand on 4/3 without being told at any point that it was backordered. After multiple rescheduled delivery attempts, finally got the stand delivered on 4/22, with a critical support piece missing. The stand began to sag in the center almost immediately. Spoke with the staff at this location who could do nothing but direct me to the customer support line. After one failed "repair" from a technician, finally got Ashley Furniture to issue a replacement stand with a scheduled delivery date of 7/26. The day prior, I am informed that the product is backordered again and my delivery has been rescheduled to 7/30. On 7/29, same message. Now being told 8/23. As if I believe that at this point. Staff unhelpful and I'm stuck with a broken TV stand that can't hold up a TV while I continue to miss days of work for deliveries that never come and a disassembled living room for months. Avoid if you value your sanity.

Let me redo my review this is the worst store I have ever dealt with Purchased a mattress financed through Acima (horrible interest never use it again due to their return and financing. ) in the first week of delivery i tried calling the store, I could never get a hold of a live agent or a live sales representative so I text the sales person I told her I wanted to return it. They said, I had to keep it for 30 days and then I could trade it for any other mattress. So kept it the thirty days, with all the back issues and everything that I have had Got my financing papers, and it was $200. Every 2 weeks knowing that I don't make that kind of money. I called and asked about the return policy. They said, if I no longer possess the mattress, they would cancel the contract, went to the store, the person that worked.At Acima that day was the worst finance person.He was all business, did not have any personal touch.For customers all he could tell me, was what I signed, and what the contract said that was it, we had a it's a little moment.I apologize for it.Everybody that worked.There seemed to not know what to do supposedly, they sent in to corporate about the 90 day. Comfort exchange. I'm still waiting after 2 weeks so because of everything. I closed the bank account that I signed up for the finance. Because at the end of the day, I'm trying to trade a bed or return a bed that I no longer want nobody seems to communicate. I've had a couple phone calls from the manager of Acima went well but still no resolution, I will never, ever buy or finance from this store again Let me add to this this is the worst experience I have ever had traded the bed paid cash had to wait month to get it still didn’t get the free base waiting on that waiting on the cancel From Acima refund on that OMG what a joke

David helped us pick out a bed room set and mattress. He was extremely helpful and knowledgable. He made the process very easy. 10/10 would shop here and work with David again.

Homeira was incredibly helpful and patient with us while we were shopping for our bedroom set at Ashley furniture. She gave us time to think about her decision and we appreciated her help so much we came back the next day. Great customer service!

Homeira was very helpful each time i came in and gave me a good deal!

Homeira very nice thank you. I will come back fir sure

Homeira kanjouri was courteous, and knowledgeable . We received very good service. We got good discounts and she was very helpful. We will go back again to the store for future purchases. Loved it

Thank you to our customer service rep. He helped my daughter find what she wanted for her first big girl bed!

The worst customer service I’ve ever dealt with. Be prepared to have your order rescheduled multiple times without anyone even confirming with you. Support will pick a time and date to send your order without knowing if anyone will even be home. My order has been pushed back 3 weeks from its expected date and I trying to reach anyone that knows what they’re doing is impossible.

Our experience today at Ashley Furniture was exceptional. Our salesman, Randy was so easy to work with. He made buying our furniture a breeze!

Homeira was excellent. She was very patient with me and made sure that I was 100% satisfied with my purchase. In addition, she was great to talk to during a delay in a technical issue.

I bought a new bedroom dresser at this location today and Homiera was absolutely phenomenal!!! She went above and beyond with customer service. Ive had issues with staff being extremely rude and non-personable in the past, but you can tell she really listens and cares about her customers. Can’t wait until my furniture arrives! Would absolutely recommend :-)

Homeira was a true gem to work with.

Miguel was beyond excellent. One of the best shopping experiences I have had in a very long time. Professional, patient, very knowledgeable and a breeze to work with. Ashley’s has an asset in this employee. Awesome thank you.

Homeria was great… she helped us find what we were looking for,friendly,knowledgeable and never pushy,it was a breeze

Homeira was great and answered all our questions. Sold us a living room suite that we are going to enjoy.

Homeira was soooo great helping me with my purchase! She was patient the whole time and gave me detailed explanations of the product that I wanted! Thank you for your help again!

Great sales team

Homeira was awesome to work with very professional and knowledgeable. Thank you!!!

Homeira was incredibly helpful from the moment we walked in. Super friendly, very knowledgeable and the best part...not pushy like most sales people. It took us 2 weeks to decide on what we wanted and she was super patient and helpful every time we reached out, and put no pressure on purchase! Thanks so much, you made this a great experience! Will be back for our future needs!

Love Ashley’s prices aren’t the cheapest but variety and style galore, I just bought a king bedroom set. Can’t wait for it to deliver

Homaira was absolutely incredible and provided us with so much info. She helped us looking at Living room Dining Room and Mattresses and was very knowledgeable in every category. I would highly recommend seeing her when you are in the market for New Furniture for your home like we did! Thanks Homaira!!!

(Translated by Google) We were treated very kindly. The prices were good! (Original) Fuimos atendidos con mucha amabilidad. Los precios buenos!

We loved working with Homie! She was delightful and so much help!!

Customer service was excellent and the sales person was extremely knowledgeable.

Never hear back from management. Purchased a complete living room set. It was a mess from the start. Six months later got delivered and the sales rep submitted the wrong items.

Karen was absolutely phenomenal, She answered all our questions, Executed the close of sale like a true professional, we will use her again in the future

Hello lovely folks out there. I went looking for comfy sofa and I found one omg!!! I was met with an amazing man, his name is David. He was super easy. He allowed me to try out sofas and allowed me to take my time in making a decision. When your going shopping for new furniture at Ashley’s ask for David. :)

Homeira and Stephanie and them.team at the desk were Great very helpful in the process and knowledgeable great customer service thank you

We weren’t too happy about Ashley’s service. The delivery got delayed and they missed a part which delayed the whole order again. It took about a month and a half since we bought our couch to actually get everything delivered. They were super inefficient especially when we called customer service. It took having to drive to the store to get the issue la resolved but they were very slow with sending us all of the parts.

Homeria was amazing and super helpful for our recliner purchase. She is kind, honest and provided all the information we needed to know in order to purchase a big purchase. Thank you! Highly recommend working with Homeria.

Avoid this store at all costs. Every employee we encountered was incompetent from beginning to end. We placed the same order twice for the same item—charged $4,000 both times—and both were ultimately refunded due to repeated errors made by the sales rep. Both times, I received email confirmations with scheduled delivery dates. I took the day off work twice to be home for those deliveries—only to have no one show up. After following up, I was casually informed that the orders had been canceled. No call, no notice—just silence until I tracked someone down. Every time I requested to speak with a manager, I was promised a call back that never came. Not once. After over a month of waiting and being jerked around, I gave another Ashley HomeStore location a shot—only to face more of the same disorganized chaos. At this point, it’s clear the problems run deep. Ashley Home Furniture, as a whole, should be avoided.

Homeira was excellent. Very patience.. guided me through everything I needed..

Homeira She was excellent, helped me, and stayed on top of everything. Highly recommend!!!

This company’s customer service is a joke. I have called customer service 3 times to open a ticket to figure out where my missing piece of furniture was. No one could tell me what the resolution was nor a time frame of when I could expect an update. I received notice the delivery team was supposed to be out today, they came to my house to pick up the missing furniture for return… I called the store. Manager isn’t available. I call customer care. They say it’s supposed to be delivered at a later date and they just seen where they scheduled the pick up as a mistake…. No one is offering a solution or even the courtesy to keep me in the loop with this information. In the 3 weeks this has gone on with messages left at the store and tickets open not once has anyone reached out to give me an update. Very disappointing as we spent almost $5k on new furniture that no one can tell me when to expect my remaining items to be delivered.

David is the best, helped me get a lot of new furniture at a great price!

Karen at the Altamonte location was amazing!! Got everything I wanted and needed. 🥰

(Translated by Google) The person who served us was very kind and helpful. She gave us several options for recliners until we found one that met my mother's needs. It's my favorite furniture store, and I bought my living room and dining room set from there, perfect for my home. Recommended. (Original) La persona que nos atendio muy amable y servicial nos dio varias opciones de sillones reclinables hasta que obtuvimos uno que cumplia las necesidades de mi madre .Es mi mueblería favorita de ahi compre mi juego de sala y comedor perfecto para mi hogar recomendado 💯

Rose was so pleasant and helpful. She helped us find the perfect sectional!

First off....Karin was exceptional, resourceful, pleasant, helpful... a joy to work with. Very knowledge. Her advice was on point. Can't wait to work with her again.

Karen Catuogno was very informative and helpful in meeting my needs for furniture purchases for my mother. She was professional and even provided other store resources that could be helpful in my search. I highly recommend that you ask for Karen when considering purchases at the Altamonte Ashley store location.

Shopped during holiday sale prices were pretty good. Staff greeted us when we entered store and asked if we needed help. Furniture was plenty and very clean atmosphere was pleasent.

Karen gave the best customer service ever!

Amazing!!! Karen was knowledgeable and went the extra mile. If I can give a trillion stars I would!!!!

Homeira was a great & knowledgeable sales person

Very Good

Totally relaxing. Nobody following you around the store, or pressuring you. A young man introduced himself and asked if I needed help. I didn’t (at that time). When I did, I found him and he helped.

Thank so much Karen for your recommendations and patience with helping us. Appreciate the service provided! Ask for Karen when you on in.

Ashley Furniture is a reliable choice. Just giving a huge shout out to Brennan Bridges, Brandyn Hale and Patrick Pauleus for a perfect delivery experience. They were professional, courteous and quick!!! Could not have asked for a better experience. Many thanks!!!! They were Truck # 51

Karen was so helpful GodBless She welcome us with a big smile.

Very nice customer took care of it

Upon arriving I wasn’t approached by anyone, after walking the store I had to go up to someone to get some assistance. David B., then asked me if anyone had greeted me because if so then he insinuated that, that person would be the one who would need to answer/help me. After explaining that I was looking for specific furniture that I’d seen online he didn’t offer to show me, he pointed and directed me in the area where those items would be. I explained that my dad would be the one purchasing my inquired items. He then seemed to be disinterested because he realized I was alone and not with my dad. He hurried to help another customer out when I wasn’t done with my questions and such. I had to go look for him again and really rather wished to speak with someone else but it appeared that the other salesmen didn’t want to interfere with another salesman’s opportunity and were hesitate to assist me. When I made contact with David again, and told him I wanted to purchase something today he said “do you have the card”? After my reply was yes then he made an effort to show some enthusiasm. It was a quick wam bam thank you mam. I purchased a bed frame, mattress, and box spring. He didn’t bother to show me any of the items that may have been in store. I wanted to match a price I’d seen online but with slight changes to the package I seen online, he didn’t take his time with me and I feel I could have gotten a better deal with another salesman. He advised he has returning customers but I don’t see how that could be because he was not personable at all. Maybe I just wasn’t appealing to the eye and he thought I was there to waste his time but I was not. I furnished my entire home at another Ashely store for this reason. I will say however, I am happy with my purchase but I do believe we both would have been better off had he taken his time with me.

It was a good experience. Miguel approached us, we said we were just looking but would come back to him if we saw anything we were interested in- then we reached out and it was smooth sailing from then on out. Honest and without pressure made the purchase smooth. Thank you Miguel!

Karen did an excellent job in working with me and detailing all my purchases and what she could and could not offer. Absolutely no pressure with any sales. Will definitely and come back here any future purchases. Great experience!

Karen catuogno was great.

We just purchased a sectional at Ashley Furniture in Altamonte Springs and I can tell you hands-down Karen, our salesperson was absolutely amazing. She wasn’t pushing just to sell us anything. She helped us make sure we made the right decision on what we were looking for in our home, that shows a lot about her professionalism and character. Thank you Karen. As we go further in decorating our house, we will definitely be coming to see you at Ashley furniture in Altamonte Springs. Thanks again, Fred.

What a great experience!!! Our sales representative, Karen was unbelievable!! She spent ample time with us to make the perfect decision. Karen is the person to ask for if you’re looking for furniture at the Altamonte Springs Ashley’s Furniture.

Homeira was absolutely amazing she listen to me she was so very helpful. It was a smoothe transaction. She made my experience in the store great.

Homera was incredibly knowledgeable and truly an expert when it comes to sleep solutions. Having the chance to try different mattress brands and base variations really helped us narrow down the perfect fit. Nas, the manager, also stepped in and made the process even smoother—guiding us through our options without any pressure or push to spend more than necessary. We felt genuinely cared for, and the entire experience was seamless from start to finish. Honestly, we didn’t expect to end up buying our mattress from Ashley Furniture, but we’re so glad we did. Couldn’t be happier with the outcome!

I came by the store, looking for a specific sectional. I was assisted by Madyson, and after we discussed my needs and wants, she diligently provided me with the most professional service. She went above and beyond to ensure I received the best price & service possible. Will definitely recommend her to my friends 👍

Karen was so awesome and helped me navigate my selection. I got a new beautiful accent table!!

Incredible sales and service

We had an exceptional experience with Homie. She did great… she was very patient , kind & knowledgeable. Love her energy! Definitely recommend her for anyone that is looking for good customer service!!! 10/10 for her

Super easy and helpful process. Homeira was great and help us as much as possible

Karen is wonderful. She helped us find the perfect set up for our home. She is an interior designer which is a big plus! She has incredible style and I highly recommend her for your home furnishing needs. The purchasing process was seamless and she knew all the savings and discounts. We will be coming back in the future.

I can't wait to get my hands on my new dining room table! My sales rep, Jayden Arroyo, was absolutely fantastic and made the whole experience so enjoyable. What a great adventure in finding the perfect piece for my home!

We love ashleys furniture. And it would get 5 stars if it wasn't like a car lot. Once I tell someone I'm just here to browse, please don't come talk to me every 4 minutes. Greet people when they walk in and then let them be. If they have questions, they will come find you. Sorry.

Mady was awesome! She treated us like a good family friend! What great energy ! She made our stressful furniture shopping experience a pleasure:) Her manager Nas was very sweet too!

Karen was terrific!

Karen and Naz were very friendly and helpful!

They are pretty good selling, but when it comes the time for warranty is definitely another story. I bought a bedroom set a few years ago and even bought a separate warranty. My mattress started to sink at some point around the first year ( Also, I'm not a heavy guy, I weight around 155 lbs). I called Ashley, and they sent a technician, but he said that it was still within specs. So, I ended up buying a topper to help with the uneveness but a few years later it got even worse, so, I called them one more time and a technician showed up to my house and took new measurements (the mattress measure a little bit over 1.5 inches in depth) , this time my mattress was way off comparing the first call. The technician told me that someone would contact me to tell me how to proceed. So, no one did.... they actually said that my case was closed because the report said that the technician resolved the issue. REALLY?? I really want to know how to fix a mattress, I probably could start a new business with that... at the end of the day, I tried to contact the store and even Ashley online, and everyone was just tossing my claim left and Right, like me and my wife are not sleeping there... so, I'm leaving this review here. That way, someone can read about it and know what to expect. Becuase this is my 5th time trying to get to an agreement and providing any evidence they are asking for, but they seem not to care. I tried one more time to get this situation corrected, but they just keep playing their game. So, I bought a new mattress at Rooms to Go (which I have never had an issue with, not even with a warranty) and learned my lesson. I definitely know that the only product I will ever have from Ashley's is what I have left in my house. And if Ashley Furniture is reading this, please, stand behind what you offer, I even had to send a screenshot to customer service online because they said it was 1 year, then 5 year...the morale in this world is already low to start adding big companies like this into the same boat.

From the young sweet salesman to the Manageress, the service went above and beyond! I will definitely be going back to make additional purchases…..highly recommend 😊

Karen was amazing! She was super helpful and patient with us while we figured out the configuration that would perfect for our space.

My wife and I walked in with the hopes that today would be the day…And today was that day! We were helped by Homeira! She said we can call her homie and she most definitely was the homie! She was very patient and considerate of our needs and helped us to get the couch we envisioned for our home. We’re grateful for Homeira at Altamonte’s Ashely’s Furniture! Be sure to ask for her!

Homeira was fantastic and very patient. We took so much time to decide and she was extremely understanding. She gave us a great deal and helped us get everything in a reasonable price. She showed us multiple options according to our needs and was not pushy at selling anything like some of the sales person do. If you ever visit Ashley store, make sure to ask for her

David, helped us make our decision alot easier, he is both professional & personal, thank you!

We just moved to Florida from Michigan, Homeira was so kind and made getting furniture so easy! We recommend her!

Homeira @ the Altamonte FL. location was very knowledgeable and helpful.

I really don’t appreciate their “all sales are final” policy that’s the biggest complaint I have. Make sure you know what you are signing and they give you all the information before you leave

Great shopping experience and great customer service. Luis my salesman was awesome!

Walked in not sure of what we wanted but the sale representative JAYDEN was SO helpful & informative. He knew all the details about the store & the furniture off the top of his head & even gave us a a breakdown of pricing & measurements. He was not super overbearing, gave us space to look, sit & think. Jayden made our experience at Ashley’s worth while, easy & peaceful.

We had a lovely experience at Ashley. Homeira K guided us to the bedroom sets that were beautiful while being a mix of classic elegance but with modern colors and style. We selected a lovely bed and dresser as well as a console table. The store itself has a calm vibe and Homeira went above and beyond to help us and chat in a friendly and welcoming way. I would highly recommend this store to anyone. All the pieces look to be of impeccable quality and craftsmanship.

(Translated by Google) Good service, good quality furniture (Original) Buen servicio, muebles de buena calidad

Really good experience with David Bruce, he made the experience easy, was very knowledgeable and answered all our questions along the way. Really appreciate it and if you're looking for something nice for your house, I recommend Ashley and Dave as your first stop!

They were very helpful in getting me what we asked for and bought

I had an exceptional experience working with Homeira as my sales representative today. Her patience, educational approach, and attention to detail made the entire furniture buying process smooth and enjoyable. She took great care to ensure I understood every step, and her expertise was truly appreciated. Thanks to Homeira's outstanding customer service, I am now in my beautifully furnished new home, and I couldn’t be more satisfied. She consistently kept me at the center of her focus, making sure all my needs and preferences were met. I am beyond grateful for her professionalism and dedication, and I will definitely return to work with her again in the future. Highly recommend her for any of your furnishings needs!

Karen at the Altamonte store was a Godsend. She helped me pick out pieces that matched my needs and aesthetic and ensured I had the best experience. I am so grateful for her expertise and stellar customer service. I will absolutely be back for future furniture needs!

I only recommend working with Madison! She will take her TIME during your purchase!

Karen was wonderful. No pressure, friendly sales. A great shopping experience

Homeira was of great assistance during my time at Ashley and we ended up purchasing a nice living room set and kitchen table and chairs.

I would like to say as I came in Randy greet it me and helped me threw all the process I would like to say Randy you are a blessing thank you for all the store should have more employees like you on my behalf you are excellent keep up the good work

Karen is the best!

Ms. Karen Catuogno is client centric, knowledgeable, and professional. We are very happy with her suggestions/ideas.

Sales rep was nice and helpful, BUT, I was told there was a $100 shipping fee. When I said I don't want it shipped and I'd pick it up in store, I was told they don't do that and have to have it delivered. She said she could knock it down to $50 for door step drop off, so I said ok. Later on, was on their website and saw that if I had ordered the same exact furniture online it had FREE shipping. Maybe don't up sell your customers

Homeira was a pleasure to work with. Extremely helpful and very knowledgeable. Would recommend her to anyone.

Karen wonderful consumer service she is amazing

My salesperson, Karen was amazing. So helpful and honest!

Karen was the BEST! She helped us find exactly what we are looking for, and they have an amazing selection!

Homeira was excellent and very patient

Homeira was very helpful and knowledgeable. She was a big help and we enjoyed our experience.

We were attended by a wonderful girl named HOMEIRA. She helped us get just what we wanted for our house.

HOMEIRA Some of the best saleswomen I have ever met made our visit to the store very pleasant, offering us the best options according to our needs. Thank you for everything Homeira, we will be back for more

Homeira is wonderful. She was kind and thorough. She helped us picked out the perfect bedroom set for my grand daughter. She price compared, gave us the pros and cons of the different sets. We are very happy with her service.

Beware of the salesmen at Ashley’s that push for the furniture insurance. It’s a complete scam. Falco advised us that with the purchased insurance everything would be covered if something happened to the couch, WRONG! The insurance is a third party and they will pick and choose what they want to cover. We accidentally ripped the couch while moving, however they denied coverage because it’s on the seam. We paid around $400 for 5 year warranty. I would highly advise against listening to the salespeople at Ashley’s pushing this insurance. I feel scammed.

Karen is very helpful and pays attention to detail! I had a great experience at Ashley!

Miss Rose was amazing. She was very professional very attentive and very kind. Would recommend her to any of my family and friends.

Great experience, thanks for make everything smooth and simple

Dee Carter was fantastic!

Homeira was very helpful she quickly came to help and coursed us through the way of finding our new table.

We had a great experience shopping at Ashley Furniture thanks to Homie! She was incredibly helpful, patient, and knowledgeable as we picked out our new bedroom set and a few additional pieces. She made the whole process smooth and enjoyable-never pushy, just genuinely focused on helping us find what worked best for our space and budget. She even came over to the store outside of work hours to assist us in finalizing the purchase. Great customer service from start to finish. Highly recommend asking for Homie if you’re shopping there!

David Bruce is an incredibly helpful individual. He facilitated my family through finding the correct mattress for our youngest and managed to beat any other deal we could find. Amazingly kind and friendly gentleman, will be coming back again!

Very pleased with the store inventory and with David. He was very helpful. He Spent a lot of time with us. Thank you for the great service. Margie and Steve

Sales person David was pleasant, helpful and very knowledgeable. Enjoyed working with him.

Karen was wonderful to work with and made our purchase quick and easy!

Rosemarie Clarke is excellent to do business with. Recommend!

I had given this store a great review then I tried to have my furniture delivered. First I have to say that I had to cancel the delivery three times because of the fact that my husband was in and out of the hospital after a heart attack. I contacted them a couple of weeks ago and advised that my husband was in hospice Care now and in order to bring him home I needed my furniture delivered as quickly as possible. I did not know, and I blame myself for this, that once your furniture is in their warehouse if it is not being delivered that week they can sell it to the next guy that comes along and wants any or all of your merchandise. I've had to put off bringing my husband home from hospice for 3 weeks now because practically everything in our order has been sold off and I had to wait for it to be reordered and brought back in. As I said I do take responsibility for mistakenly believing that all my furniture was going to be kept in a little corner of the warehouse until the day I was ready to have it delivered. I just called with regards to my delivery and was advised that yes most of my stuff will be delivered but now I have to go out and try to find mattresses that could be delivered by Tuesday, today is Sunday, so that I can bring my husband home on Wednesday. I have tried calling the store, no answer and if I did get someone to answer and I asked for a manager I was told the manager would call me back I've been waiting 2 weeks, while calling at least every other day to ask for the manager I believe in 2 weeks I was able to connect with someone once. If you have a life and people in your life who may or may not get sick or may or may not pass away don't buy anything here because they will sell all your furniture at the drop of a hat to the next idiot that comes behind you. Nope I'm not going to add any photos

Amazing customer service.

Homeira was excellent. She was extremely patient and thorough, and showed us many different options for couches, love seats, sleeper sofa, coffee, tables, and end tables. She really listened to us and took our needs and desires into account in her suggestions. We wound up purchasing five pieces of furniture. Our time was well spent and and we found exactly what we were looking for with her help. Great job!

We had an excellent experience with Randy, our sales representative at Ashley. He was very knowledgeable, quickly answered all our questions and was very responsive when we needed some help after our order was placed.

Very warm entrance , met Madyson who was very professional and helpful, who assisted me to find a section of furniture that I was looking for. We had good conversation on the sale of furniture item , which Madyson made it very easy Thank you very much Madyson

Great service, attentive and fast.

Randy did some amazing work To save us money and gets us what we wanted. 🫡🫡

Homeira was was nice and friendly, she answered all my questions if I could I will give her 10 stars.

Homeira was very nice and helpful. Helped me find exactly what I was looking for. Explained everything I needed to know about the bed and gave me options about different plans.

I went to Ashley’s in the market for a new dining table and was greeted by Karen. Karen is amazing! She proceeded not only to show me a table that I love, but also gave me options and fantastic customer service. I highly recommend for her all your furniture needs.

Ashley (Altamonte) was so helpful with helping me find the chairs to a dining set that I purchased in a previously ordered to match closely with what I needed on a short notice. Thanks 👍 for kindness. Thanks ladies

Homeira was excellent to work with. She was attentive and answered all of our questions.

Homeira is amazing & great personality & know what she’s doing from the furniture with the fabrics and the quality of the stuff I will definitely recommend her :) her to my friends & others

Worse store ever with poor customer service and cheap furniture.

Karen at the altamonte springs location is wonderful to work with!

It was an extreme pleasure being helped with a very patient lady named Rose and ten to have cordial and helpful delivery men. A really nice place to shop is Ashley. Thank you much..

Homeira was wonderful during our mattress shopping experience. She was very knowledgeable and helpful in helping us find our perfect fit.

Homeira was extremely helpful today. She helped us feel comfortable and we walked around able to try out everything with ease providing answers to our questions. Never felt pushed to decide! We also got to try out their new mattress technology.

My salesperson really helped me find the perfect couch.

Woldnt recommend buying from here. They cant get it right. Ordered a loveseat, two chairs and coffee table. They brought a broken coffee table and a couch. Had to send back and am still waiting in a refund 5 days later. Ordered a replacement loveseat (out even more money) and it had not legs. Take 7-10 days to get the legs! At my wits end !

Appreciated David returning to the office to help us in buying our new couch.

We purchased a Temperpedic mattress from this store. The sales people Dee and Jaylen made the experience very nice. They were informative and stuck with us as we tried several mattresses. We would recommend seeing them if you have new furniture needs.

I had the pleasure of shopping at Ashley Furniture recently, and I can’t speak highly enough about the exceptional customer service we received from Q, Ms. Karen, and the manager Cedrick. From the moment my wife and I walked in, they made us feel like valued customers, guiding us through the entire process of selecting our perfect king-size bed. Q was incredibly attentive and knowledgeable, patiently answering all our questions and helping us narrow down the best options for our needs. Ms. Karen took the time to ensure we were comfortable with our decision, offering great insight into the quality and durability of the furniture we were considering. Finally, Cedrick, the manager, went above and beyond to ensure that everything from the pricing to delivery details was handled seamlessly. It’s not every day you experience such personalized care and expertise, and we are so grateful for the team’s dedication to making our purchase experience stress-free and enjoyable. Thanks to them, we now have the most amazing king-size bed that we couldn’t be happier with. If you’re looking for top-notch customer service and quality furniture, I highly recommend Ashley Furniture—especially with this outstanding team. Trust me, you won’t be disappointed!

I had an outstanding experience at the Ashley Furniture in Altamonte Springs, thanks to the incredible customer service provided by Karen and Q. They were both knowledgeable, friendly, and went above and beyond to help me purchase the perfect bed. Their attention to detail and willingness to assist made my shopping experience smooth and enjoyable. Highly recommend!

Karen Catuogno was very professional, and made my shopping experience 10 out of 10. Thank you 😊

I walked in and was immediately assisted by Karen. She was exquisite! She never pressured me. She took the time to get to know the style I was looking for and showed me all the options I could have. She was patient and kind. She was never trying to rush me or put me off to someone else. 5 starts and 10s across the board for her. I didn’t end up leaving with anything and I wanted to take time to measure and think about everything. Nonetheless, I had an amazing experience.

Thanks to Luis Diaz Ortiz! He worked a deal and baby I said YES!!! Thanks again and I will be back!

I had a fantastic experience at Ashley Furniture thanks to Karen! From the moment I walked in, she was warm, professional, and incredibly knowledgeable. She took the time to understand exactly what I was looking for and offered helpful suggestions without being pushy. Her patience and attention to detail made the entire shopping process stress-free and enjoyable. If you’re looking for quality furniture and exceptional customer service, ask for Karen—you won’t be disappointed!

James was awesome. I came in just to look. Told him what I was looking for, he gave me options, even helped me figure out how to set my sectional up for best space. I fell in love with the ModMax set so much I decided to move forward with purchase. BEST PART - furniture comes next week !! I thought it would take months for delivery! So happy with my purchase. I will def be back. Ask for James yall - he is great!

We had a wonderful experience with Randy. He was super accommodating and helped us figure out the best pieces for our home. He helped us for both our living room and dining room, finding a way to make my husband and I compromise on pieces until we found the perfect fit. Would definitely shop here again. Edit: 3 stars - we needed to cancel a part of the order as previously discussed with Randy as we were unsure if the table would fit in our space, but ordered in case it worked to avoid a secondary trip to the store. We tried to contact him multiple times to edit the order as he claimed he would be available and he has not answered a single phone call or text message. We had to utilize the chat to which no one responded within 72 hours as promised. I then called the customer service line where someone was FINALLY able to ensure our cancellation was processed. They were super understanding and extremely helpful - 5 stars. It shouldn’t require this many avenues to ensure our order was processed accordingly. Do better and definitely don’t have your staff give out personal information as comfort if they aren’t going to answer and it’s just a ploy to get us to order shit. Very frustrating.

Shout out to Karen who helped us find everything we needed!

Lied about financing, specifically asked multiple times if financing was done with a credit card company and was told No. Then wasted time filling up paperwork and having my credit run to find out it was a credit card with Synchrony. Deceptive trade practices.

Jayden was very helpful and professional. He took time with us and listened to all of my concerns! Great experience. We will be back and looking for him when we furnish our home being rebuilt from a fire!

David was my sales person, very professional. He was concerned only on my needs and not pushy.

Ashley furniture consistently has an excellent selection of quality furniture and the sales associate, Karen, was outstanding.

Karen was spectacular to work with. Very knowledgeable on the products and very helpful. 10/10 experience. Bout my living room and kitchen here. And will be returning to buy the rest of the house.

Karen C is truly a blessing. Her vibe and energy is amazing. She took her time with me and explained everything. I had a rough time with other places i went to and it was my last resort before i called it quits.She gave me an experience that now has me loyal to Ashely Furniture and I will most definitely be back.

David did a great job. We had an experience a while back and vowed not to come back. Tried again after 3 years and he made us comfortable to buy and possibly come back. He was great...

Kindly consult with Karen, as she demonstrates sincerity and possesses a discerning eye for excellent taste.

This was me and my husband’s first time shopping at Ashley, and when I say Randy came to our rescue. He never left our side until we were satisfied and had what we needed. Randy will be the reason for us being forever Ashley customers.

Bought a beautiful midnight madness sectional with large chaise. Thanks to Randy I got the 25% on the last. I really appreciate it. When you got to Ashly’s ask for Randy

I just want to give a huge thanks to Randy. He really was able to find something fitting for me and my family. He made the experience wonderful for everyone to be comfortable. He also gives great advice.

Randy was AMAZING! He assisted us with finding our couch and getting a new mattress. He was so inviting and knowledgeable. He made the process easy and quick. Thank you again Randy !!!!! We will definitely be back!!!

Randy was a pleasure he assisted me and my family today with our living room sofa and love seat purchase we are so grateful for the time he took with us.

Great sales person and love the quality and durability. Recommend using Homeira “Homie” as your sales person. She was great.

Thanks Randy for your patience and carism to help me decide to select my new living room. I love the color and materials

Homeira, was wonderful and very thorough answering our questions in reference to the TempurPedic bed. We bought our bed! Can’t wait to have it delivered next week! ☺️

I highly recommend going to Ashley Furniture to the Altamonte Springs location and working specifically with Randy. He is very easy going and professional. He have a great eye for detail and home-decor. He is not a pushy salesman at all. He was very informative on the furniture selections and details. I’m very happy with my purchase and decisions that Randy assisted me with shopping for my new home. Thanks again Randy!

Homeira is very nice and she helped us to find the bed and matress what i need. Thanks so much to her

Very disappointed in the customer service with Ashley furniture. I ordered a bed that was supposed to be delivered back in January. We are almost in April and I still have yet to receive my delivery. Every Time the furniture is scheduled to be delivered, They state they do not have all the parts. Customer service has not been helpful. I have asked for a corporate contact several times with no success. Will never order from Ashley furniture after this, as I have missed two days of work for Delivery drivers to shop and say they do not have all the parts to build the bed. A waste of time.

This review is for RoseMarie Clarke! She is phenomenal! She is patient , clear suggestions, kind. Please ask for her!

SIMPLE FANTASTIC, HOMEIRA WAS ESPECTACULAR, PROFESSIONAL,EXCELLENT WORK ETHICS, AND PATIENCE.

James was very helpful. He was knowledgeable about the sofas we wanted to look at. He worked with us to be sure we had the sectional layout the worked for us.

We have bought our second purchase from this store and continue to be very pleased with the offerings and service. The first purchase was a Tempurpedic mattress a few years ago. This time we bought two recliners from Randy, who was a great, friendly salesman. He made it pleasant and effortless to accomplish what we wanted to purchase. I highly recommend stopping in and working with Randy if you have any home furnishing needs.

Homieta was absolutely amazing! I truly appreciate her patience and kindness.

Randy did very well with my shopping. He actually walked through all the stores until I found what I wanted.

Miguel at Ashley Furniture is fantastic! He was incredibly patient and helpful in finding my perfect mattress. Thanks to him, the process was easy. Highly recommend Miguel!

Update: As requested, I contacted the provided customer service email to discuss a “better solution.” Predictably, I received no response. Terrible, terrible experience with Ashley Furniture. First, I was misled by the sales rep and signed up for the financing with the assurance I wasn’t going to get a credit card in the mail and it would only require a soft check to my credit. 1 week later I get a credit card in the mail, and my credit score gets dinged by 20 points right as we’re trying to buy a house. Second, the delivery date was delayed several times due to back order. 2 months after ordering, I’m moving into the new home and have to change the delivery address. I’m told I have to come in to the store to change it. I do. I speak with Nas, a manager there. She changes the address but can’t schedule for me because …. It’s still on back order …. She promises to look into it and get back to me within a few days. I never hear from her. I call the store but can’t reach her. I email her but she doesn’t respond. I call again and am told that I have to come back into the store to show my ID to confirm the address change….. again? I go in. Nas is there, but this time they take me to the manager Abby who profusely apologizes and promises we’ll get it straightened out. She tells me the soonest they can deliver it is 21/2 weeks out. I tell her I have family coming to visit and need it sooner. She promises she’ll look into getting a sooner delivery date and will call me by end of day either way to give me an update. Do I hear from her again? Of course not. I think at this point I’ll be canceling the order and getting furniture somewhere else - anywhere else - for my visiting family to sit on

I'm a happy customer that was assisted by Homeira she was very patient and helpful no matter how many times I changed my mind she was very polite and helpful thanks Homeira for helping me ❣️

James and Nas were extremely nice and helpful. I will definitely let friend and family to know. He was able to help me and get affordable payments.

Homeira was delightful to work with! We were in and out with exactly what we wanted in minutes.

Randy at Ashley Furniture did an amazing job helping us decide on new furniture for our brand new home. He has a great eye for detail, was not pushy at all, and very patient.

Homeira helped us in the process for start to finish when purchasing our new living room sectional and was extremely helpful. I would highly recommend the store and Homeira.

What can I say about my experience today with Karen C?? I walked the showroom simply to eye shop for my upcoming move to my NEW home, instead I walk out with a NEW lease on life, home decor, bedding and everything HOME after speaking with Karen. We shared business/personal stories and I can’t wait to make a purchase. I’ve met a friend for life!!! Thanks again Karen!!!

We were helped by Jayden and with his guidance we purchased a recliner that was just what we were looking for. He was very friendly and answered all our questions. Thank you Jayden!

This was my first time ever at Ashley and it was a great experience, Randy was phenomenal.

Randy is a very nice and professional gentleman. Very knowledgeable. Low pressure. Great person to work with. We left with a great deal and a good feeling.

Randy was awesome. Roy was very help as well. Those are awesome! Thank you.

Great service. We love the product and Mr David was very helpful and kind.

Karen C. had great suggestions when we weren't sure what would fit in our space, as well as which colors would work with the furniture we already have. Very helpful!

Horrible customer service! They delivered broken furniture and refuse to replace it! Don’t buy here!

Karen is a the best sales agent ever! Very patient and passionate about her job. We came in the store at 2:30 and she stuck by my partner and our side checking in periodically while giving us the space to discuss and go over everything. She and the manager Nas are the greatest.

We were greeted by Jaden (in Alt Springs FL) and shown several couches to select from. We were just getting ideas of what was available from other stores. We finally made our decision to come back to Ashley. Jaden wasn't available so another young man, James finished our purchase. We will receive our couch and loveseat in two weeks.

Great fast service

I came in to get some info and there definitely were no hassle sales people on the floor. Jaden (?) was friendly and knowledgeable. Appreciate it!

I enjoy shopping at Ashley’s. I love their style and how their sales reps never pressure you into a purchase. Homeiva (Homie) was sweet and had a lot of patience after we went back and forth with furniture options.

Our saleswoman Homeira is very familiar with explaining and answering all of our questions. She is friendly and knowlegeable. Happy with her service!

Our saleswoman Homeira is very friendly, detailed in explaining all aspects of our purchase. Will send any referrals her way.

People are very nice

Randy S. was wonderful. He is very knowledgeable about the interior design space and was able to guide us toward the right fit for our home.

Randy was great! Provided tons of detail, lots of options and alternatives, and great customer service!

Homeira was so helpful in my search for the perfect outdoor furniture. She was patient, informative and helped me explore several options. I am excited about my purchase and am sure it will give me many hours of comfy relaxation.

The customer service was excellent, The sales process is very easy and seamless

Great experience. Q was very helpful showing me options. Thank you.

Great experience, Karen and Luis were dope

We met a friendly gentleman at the door and he informed us that he would be working for another few minutes. As we were looking around he brought Rose over, introduced us and Rose was very helpful. We never felt rushed, we never felt pressure to buy but at the same time Rose answered all our questions and seemed to be very knowledgeable. She let me borrow her tape measure, we joked around with her about a few things. She was just a pleasure. We found something we wanted and she let us know when our furniture would be delivered. It couldn’t have been any easier, any more related or any more “fun”, which we didn’t expect.

I have the best costumer experience while visiting Ashley Furniture store today. Karen was a joy to work with her skills and service are amazing.

Homeira She gave us excellent service and was very attentive.

My experience was awesome! 10 out of 10!

(Translated by Google) Homer (Original) Homeira

Homeira was amazing! She helped me and my boyfriend to get our new sofa! Ask for her when you go!!

Karen was great

I can’t rave enough about Priya in customer service!! She was so personable and helpful. She truly went above and beyond to help me with my issue. Priya is such a valuable asset to the Ashely Homestore in Altamonte, they are so lucky to have someone that prioritizes the customer’s experience and satisfaction. Thank you for the amazing experience, Priya!

Fantastic Experience. Karen

Homeira was fantastic showing us mattresses! We loved everything she did to show us what we wanted. Now, we bought a chair!!

We purchased a mattress back in 2021 and now we’re having an issue with fiberglass, and of course they won’t do anything about it because “guarantee is over”. I shouldn’t have to be dealing with fiberglass in the first place, they didn’t take any responsibility. So if you bought a mattress like the one in the picture check under it and be careful.

Homeira and Stephanie!!!!! Amazing and wonderful!!!!

Homeira was great. Awesome service

Homeira was very knowledgeable about the matrerss ,good experience and d learned alot from her and I got the best decision today, Thank you Homie

Homeira was amazing!!!

Homeira she has a great service very patient with us and answer all our questions

Karen was extremely helpful and thorough in helping us find our new couch!

Homeira was great with helping me find exactly what I was looking for while shopping with my children!

Homeira, was great, kind, and professional. We recommended work with her.

Homeira was a wonderful hostess/ sales person. Not only was she a delight she was absolutely wonderful, professional , and so kind to my two year old. My husband and I couldn’t be happier with our purchase and her work!

Mr Max Bhola exelent customer service great personality and he is perfect for this company recomended thank you LUIS and Carmen

Rose was very helpful, gave us time to look around, and answered our questions.

Abby was excellent, very patient, great customer service skills. I can definitely see how she became a Manager.

(Translated by Google) Homeira was wonderful. (Original) Homeira was wonderful

Homeira Very kind, informative & very helpful!!! I commend her professional, beautiful attitude! Outstanding rep of Ashley Furniture! Thank you!

We loved our shopping experience with Homeira and Ashley Furniture. Found the perfect dining table set and feel confident with our choice. Homeira was very attentive, but not too much so, and she went over all our options and helped us make an informed choice. Recommended!

David was a wonderful salesman to work with. We just purchased a three piece living room set. I will be a returning customer. Steve

We have always purchased from various Ashley Stores in the Central Florida Area. We called the Altamonte Springs store on Feb-9 2025, to enquire about a living room set before we traveled to this location to make sure it was available. No answer. We tried 3 additional times, no answer. Talked to the operator at the call center. They could not reach out to them, Call center left a email with our information no call back. Frustrated and disappointed we contacted the Millenia Mall Location, which was even further, they picked up first ring, answered all of our questions. We ended up working with "Mo" Not only did we purchase the living room set, we purchased a dining set also and some additional pieces.Sadly there is no customer service anymore, however Mo from Millenia Mall nailed it! Would encourage the staff and management to take note how that store runs it's location. We will continue to shop this location even though it is 1.5 HRS away.

Always amazing, low pressure service. Karen was so helpful in getting us a discontinued table we fell in love with!

Homeira was a good salesperson. She allowed me space to look and process my thoughts and ideas.

Excellent service . Karen Catuogno was absolutely great helping us make a great selection. They have great variety of items . Thank you Karen for your patience and help today with us. 100% recommended.

Homeira was very helpful. I had come in by myself at first looking months ago. Then I came in with my daughter and Homeira was helpful again answering my questions. She will get my business again in the future.

Homeira was so kind and personable from the second we walked in the door to the final sell of the couch we bought. She was able to get good pricing for us as well. We would definitely buy here again and have her help us.

Homeira is a gift from God

I had an amazing experience at Ashley’s Furniture Store, thanks to Rose, who went above and beyond to help me find the perfect sofa! Not only was she incredibly knowledgeable and friendly, but she also worked hard to price match an online deal, saving me an incredible $750. Her attention to detail and dedication to customer satisfaction made the entire process smooth and enjoyable. I highly recommend asking for Rose if you're shopping here—she truly cares about getting you the best deal and ensuring you're happy with your purchase. Five stars all the way!

Homeira was very nice and professional. We got the couch we needed, and the price was amazing. She managed to get us some significant discount. Recommend to visit the store!

Karen Catuogno was a Delight to guide me in choosing a dining set. She has a good eye for design - thinks ‘outside the box’ and has Lots of Patience with buyers. Thank You Karen for all your time & advice! In Addition, she has professional courtesy - A Rare Valued Employee for Ashley

Karen was very helpful with our new couch and mattress purchase. She was very knowledgeable and made great suggestions that helped us to find exactly what we were looking for.

Rose was great to work with. She was knowledgeable, friendly, and patient. After going to several furniture stores we found just what we were looking for!

Homeira assisted us with purchasing our first furniture set for our home. She was very busy but still balanced taking care of us and assisting us with everything. She answered all of our questions thoroughly.

Sales associate Jayden was very helpful and knowledgeable

(Translated by Google) Homer (Original) Homeira

Great easy process to buy recliner rose was the best sales associate. Thanks

Anthony was great , not pushy at all , was a good experience

Homeira was very friendly, knowledgeable and explained the details of all the furniture we were looking at very respectfully and patiently. Job well done!!!

Homeira is wonderful, she patiently explained about the discounts and also the durability of the furniture. Helped us in picking the right furniture. We love this store and Homeira is an assest to Ashley!!

*BUYER BEWARE**** Had a reclining sofa delivered today and delivery guys dropped it and broke the frame. Then, they actually brought it inside and were trying to leave it after my husband saw them drop it off of the truck. I refused it and downloaded video from security cameras that shows how they dropped it off the back of the truck. They charged me $100 for delivery. I'll be cancelling my order and credit card tomorrow.

Homeira was a pleasure to work with as a satisfied customer. Very nice patient and helpful.

Wonderful shopping experience with Karen! Came in for a desk and left with so much more !

Karen C. was so helpful and friendly!

Ruby was my sales associate and she did great , very knowledgeable on all products.

Karen was very helpful

Karen was fantastic!

Leslye was wonderful! So helpful, but no pressure. Great experience!

My sales lady Karen was amazing. She knew her design. I showed her pictures of my space and I believe she guided me to the perfect purchase. Seeing my space she had suggestions I hadn't thought of, the room will be perfect.

Homers was amazing! Sold us a table we weren’t looking at!!!! We will use her again

Homeira

I knew what I was looking for. Luis the salesman made sure it worked for us. He even helped us move stuff around to make sure.

No returns! Better love what you buy because you can’t return undamaged items. No mention of this anywhere in the store or sales process, wouldn’t be important to know upfront. Spent over $10,000 in a month furnishing my home and can’t return two chairs that were $300.

Luis and Karen are great to deal with!!

Karen was a great help showing me around the showroom and making some good suggestions. A+

Homeira was very patient and supportive of our shopping today. She helped us find everything we were looking for and more! The furniture we purchased is sturdy and has great value.

Homeira is knowledgeable about all of the products she represents. Great person, every company would be lucky to have her.

Homeira was great. Good service.

Homeira was a great help to my family and I in helping us find the correct couch for us.

Karen was great, she helped us every step of the way. She was very knowledgeable about all products.

Karen was very informed, listened to our needs and delivered exactly what we asked for. Very pleasant experience.

I am really steamed! Your salesperson Quaijay Diaz was as helpful as he could be, but after the sale everything went haywire. Ashley took my money then held up delivery claiming there was a snafu with payment. I checked my bank account and Ashley did indeed charge me for $2900. I arranged for a company to dispose of my old furniture while I awaited the promise delivery on 1/29/25. But Ashley screwed me over. Moreover, it's impossible to reach the store. Instead you have this ANNOYINGLY BAD phone service. And your on-hold music is unforgivable. UNLESS THIS IS RESOLVED, AND RESOLVED SATISFACTORILY TODAY, I WILL NEVER SHOP AT ASHLEY. I WILL ALSO SPREAD THE WORD ON SOCIAL MEDIA. AND I PROMISE TO TAKE LEGAL ACTION FOR THE INCONVENIENCE!

I came to this store a little over 2 years ago to purchase a new mattress, bed-frame and bedroom set. All I can say is that this was one of the worst mistakes I made in my life. To start the employee who helped us knew absolutely nothing and looked completely disheveled, sweaty, and almost possibly drunk. The employees lack of knowledge led me to buying a mattress (for thousands of dollars) that wasn’t supportive enough for my back. Nor did he explain that tempurpedic beds sleep hot and offer less support the hotter they get, which I mentioned sleeping hot was a problem for me. Now onto the disappointing quality of the furniture itself and the "assembly team" who delivered it. The furniture itself looks and feels cheap, draws don’t align properly and feet are uneven on the dresser the whole thing looks like it was made in a Chinese sweatshop. But I could live with that, what I can’t live with was the improper installation and setup of my bed frame. The "assembler” did not properly install all the supports on the horizontal slats that the mattress lays on This has led to me my mattress sinking well over 6 inches over the course of my time having it. Due to the poor quality of the mattress and bed frame, I have been dealing with debilitating back pain for over a year. TLDR: don’t support this company, its product is subpar trash and so are its employees.

Rose was very patient and knowledgeable. She was a pleasure to work with.

can not get a human to help

Walked in for a dresser for my son and the employer Homeira was very kind and helpful .

I made an online order. I took time off work to be available for delivery. I get a call the day before telling me there is a partial back order. I kindly ask that the accommodate me by simply leaving the back ordered lamps in my code secured delivery door and they refused. I am single dad of 2 minors and I work 6 days a week across 2 jobs. A little bit more communication and a lot of customer service would have gone a long way.

We were immediately greeted. We were allowed to just wander and look at our own pace. Our sales Joanne Boatright was very kind and took care of our purchase and the details. Great experience.

Homeira was very attentive, knowledgeable and detailed. Supported us through us search for furniture and helped us reach a decision. Great knowledge about mattresses. Would definitely recommend.

Worked with Karen. She was extremely helpful.

Karen was so helpful. Courteous knew all about exactly what we needed. Will continue to shop at the store.

Homeira was wonderful and helped me through all of my questions. She is extremely knowledgeable in all areas, but especially mattresses!!

I had an amazing experience at the showroom, thanks to Homeira! She was knowledgeable, attentive, and made the entire process so easy. If you're shopping for furniture, I highly recommend asking for Homeira – you won't be disappointed! Homeira at Ashley Furniture in Altamonte.

Found a lovely, solid wood bedroom set at a great price. Thank you, Karen, for your positive, relaxed, ‘no pressure’ sales help!

Homeira was a professional salesperson. I appreciate her assistance.

Homeira was excellent at explaining the details of the various mattress attributes and benefits for sleeping well. She is thorough and patient and helped me consider all my options. Thank you!

Amazing experience, Karen helped us find the right couch right away and is very informative. I would recommend coming to Ashley Furniture in Altamonte and requesting Karen to show you around.

I want to add to my tevoew thwt the delivery team left me 2 ottoman by mistake back in February. I called to Ashley a couple of times to someone to pick up the 2nd ottoman because the sir could not take him back when he was doing my delivery. Now, 2 months later Ashley is trying to coordinate a date to pick up the ottoman. Not good service regarding the delivery coprdination. I am disappointed. Homeira came to me as soon as she saw me. She was with me during the whole process, guiding me on my choices. Thank you 😊

I had an amazing experience at Ashley HomeStore, and a lot of the credit goes to James, my salesman. From the moment I walked in, he was incredibly helpful, attentive, and knowledgeable. James took the time to understand exactly what I was looking for, patiently answering all my questions and offering expert advice on styles and functionality. He made the entire process stress-free and enjoyable, ensuring I found the perfect couch for my space. His professionalism and friendly demeanor truly made my visit. I highly recommend Ashley HomeStore and James for an exceptional shopping experience!

I had an exceptional experience working with Homeria, the sales associate at Ashley Furniture. From the moment I walked into the store, Homeria was friendly, attentive, and truly listened to my needs. She took the time to show us options, explained the features of the protection plan, and helped us get the best price. I really appreciated her patience and professionalism throughout the process. Thanks to Homeria, I left the store confident in my purchase and excited for my new furniture to arrive. Highly recommend her for anyone looking for excellent customer service!

Homeria was amazing and took us through step by step and explained all differences and benefits on each mattress and made sure we got the right mattress after spending many months trying to find the right one, great customer service

Homeira was amazing! She not only assisted us with choosing the right furniture for our new home, but gave us great advice on future purchases. We can’t wait to come back to pick out our mattress and bedroom set. She went above and beyond to make this the easiest and most affordable purchase we could have asked for.

I was pleasantly surprised at my shopping experience because Jayden treated us llike family! he was amazing and understood our wants and our needs! i will continue to patronize this store and share positive reviews!

Great service

Very good furniture, I had great sales service

I had a great time with Jayden. He was very helpful and patient with me. I thank him for assisting me!

My salesman, James, was very helpful in helping me find the type and size of the recliner I wanted. Ashley prices were great. I definitely had a good experience.

Over the past 8 years, whenever we need furniture, we have driven the 45 minutes to Ashley in Altamonte because we know we'll always find what we're looking for at a great price. Homie assisted us the past 2 times and she was amazing! We would highly recommend this store.

Karen was absolutely amazing. We came into the store 30 minutes before closing and she worked with us with amazing professionalism until we were finished even though we didn't finish until after closing time. I'll be back to do more business with Karen. She's amazing.

Homeira was a superb sales lady So so awesome . Already planning to return to buy from her again .

Homeira, so very helpful with my needs. Got me exactly what I needed in my price. Thank you so much for all your help!

Karen was amazing at helping my wife and I find the best couches for us!

I had a great experience with sales rep, Homeira. She was very attentive, helpful, accommodating.

Homeira She was very helpful and nice. Did a great job

Homeira great employee very helpful And sweet thank you for all your help

For: MR BERRY at Ashley Furniture Altamonte Springs, Florida SUPERB FIVE STAR RATING without a doubt!!!!! Mr Berry was absolutely SUPERB! Mr Berry was very GRACIOUS...Truly a GODSEND to us, and he Blessed our hearts today with his KIND and EFFICIENT and GENTLE manner. My husband and I are Seniors, and Mr Berry was very very Helpful, and tremendously patient. Mr Berry answered each and every question, and gave us clear explanations- and he was supremely understanding and courteous. We are sincerely grateful for the Goodness that Heaven Sent to us today- by Giving us the Honor to connect with Mr Berry- in Order to make our purchase. We would HIGHLY RECOMMEND Mr Berry a wonderful Bright Light at Ashley Furniture in Altamonte Springs, Florida- he is a genuine JOY, and he definitely has a SunnySide UP personality :-) ASK FOR MR BERRY AND YOU WILL BE SO GLAD THAT YOU DID

I love this store, also kind of fear it, I always come out with something. They make it way too easy to get beautiful furniture. I really appreciate Homeira’s service. She treats me like she’s my personal shopper.

Karen was a wonderful salesperson! Friendly and upbeat. We had a wonderful experience.

Very friendly, straight to the point. No over selling. We will refer our friends and if we ever need anything else

Karen was super helpful and knowledgeable about the mattresses.

Karen was very helpful and we got exactly what we wanted!

We were supposed to receive our couch today, the truck driver came and knocked on the door and said we were on the schedule but our couch wasn’t loaded. This was the third time we had to reschedule since it was on back order. My husband went to the store and the manager did absolutely nothing. Worst costumer service. Last time I use Ashley

Homeira was great! Very helpful with furniture selections and explaining our options.

Adam was amazing! He helped me upon arrival and showed me many options for the bed frame style I wanted.

Very good experience. Rose was excellent to work with for all our furniture purchases.

Karen was very helpful!

I was supposed to get my couch delivered on Dec 31, then, on the day of delivery, they call at 7:30 and say they can't deliver until Jan 4

Karen was very helpful and patient with my husband and I in purchasing our home furniture! She knew her products very well and would recommend her to anyone.

Bought a leather sofa and accessories and Karen our salesperson at the Altamonte Springs store was amazing. Her knowledge and interior decorating ideas were very helpful!!!

I have recently delivered my 2 dining table and Very bad they leave nail on floor there are strap . they didn’t remove lots of garbage they left behind . Very poor service and they ask for the tip

I came in the ashley store and karen was awesome!!!!! I purchased several items

Miss Karen helped me set up all the furniture in my first apartment! She deserves a raise:) my experience was awesome !!! Thank you Karen

Jayden Arroyo was awesome. He was knowledgeable, patient and easy to work with. We are long time Ashley customers. Go see Jayden!

Everyone at this branch was wonderful. Nass, the manager, was very friendly and did a great job with helping me. Then, James, the salesperson, was amazing. Very useful, and incredibly patient. Stephanie, helped explain how the credit portion of buying furniture worked. I’d definitely recommend people to shop here. The service was wonderful, 10/10.

MAX WAS VERY HELPFUL, SAVED US MONEY AND DIDN'T PRESSURE US INTO ANYTHING. ALSO AFTER I TOLD HIM I WANTED TO GET OUTTA THERE HE MADE THE PROCCESS MOVE REALLY QUICKLY AND SMOOTHLY. VERY SATISFIED WITH OUR EXPERIENCE.

Karen was wonderful! Was able to add extra discounts and really knew what we were looking for. She knows her business and the pieces in the showroom very well.

Homeira was great helping us find the perfect items for our needs. Don't shop anywhere else and be sure to ask for her.

Homeira was so helpful and very quick to handle my needs. She was a magician with the total cost. I’m very pleased with her service.

Homeira was super helpful and sweet! I found my perfect couch and with her help, the process was super smooth!

We had the pleasure of having Jayden as our sales associate. He was enthusiastic and very professional. Most important, he listened to our NEEDS and preferences and guided our search for the sofa that was best for us. We appreciated his willingness to show us other options yet he was aware of what suited OUR desires best. Great experience.