Ashley Store Boca Raton, FL

The sales associate, Sam, was very kind and helpful when purchasing our new dining room set.

Ava was simply fantastic! She was sweet, patient, & so helpful!

Excellent service .

I would like to personally thank Lamees Hassan for her excellence in customer service, patience and problem solving during our experience at this location. A real professional. No pressure tactics and always nearby when questions were needed to be answered but allowed me and my wife space to talk and decide on our Sofa. The manager John was friendly as well assisting with the final details of the purchase, very professional Team, great job and this is the standard that should be universal but hard to find anywhere else. We will be back in the future!

Nicole was great very helpful

Had a wonderful experience purchasing new furniture with Alex. He was very patient and knowledgeable about the items I was looking at. He closed the deal! A satisfied buyer

My sales person did not rush me or follow me around. She let me look and than gave me all the info I needed. She was great. Very pleased

Don’t buy their warranty, I bought one for my dining room table which is all wood and when I called regarding food stains to my table, a technician came out and told me I was getting a new table top and then a few days later it was denied. After many phone calls this is still an issue. My warranty is now expired and they send me an in store only check to use (which the store is 4 hours away, we bought the table and shipped to our new address). Someone from the store was supposed to call and never did, only someone from social media. I wouldn’t have paid for a warranty if I knew my table wasn’t covered from food stains..

What a great experience. Ashley furniture has gorgeous furniture. The bed I ordered finishes the look in my bedroom. The delivery team was amazing.

Nice store, very good service

We found what we needed with help from Ava. So far so good. Waiting on delivery and setup. Thank you.

Lamees was very helpful with my furniture purchase! Very happy so far

Nicole was freaking amazing

Use caution!!! City damaged my wall (put a huge hole) while delivering my furniture. Went through hours on the phone, only to be offered a refund of the delivery fee! Such a joke. Please use caution, would never buy from them again.

Lee was great to work with; personable and helpful. Great experience!!

Great experience highly recommend going here. Ask for Adam Stuart he is a great guy and his help was amazing. He is very experienced and I highly recommend his service.

The salesperson was GREAT

Kateryna Mizrahi was downright amazing! She was so gracefully helpful and made the experience in finding a dining table and chairs an absolute joy. This location really had a ton of great options to choose from that fit all of our needs. The lattes are great too. Such a great experience!

Nicole Rodriguez gave such a warm welcome to the store and helped me retrieve a 8x10 rug that fits perfectly in my apartment. Great conversation and guidance with helping me make my purchase! Amazing hospitality and service

Had a great experience buying a desk this week. Carol was incredibly helpful in setting up my order and delivery.

(Translated by Google) Although I haven't received the furniture yet, the employee was excellent... We'll see how the rest goes. (Original) Aunque aún no he recibido los muebles, la empleada fue excelente…. Veremos cómo sigue el resto

I had a pleasure working with Alex who was upmost professional and friendly. He went out of his way to make me comfortable, important and have my furniture delivered asap. I love his kindness. He is the best.

I shopped for hours and Chris worked with me and was extremely considerate and fielded all questions from my wife my daughter and myself we are very happy with Ashley and Chris the salesman at the Boca location

Great experience excellent service

The sales person Portia she it’s fantastic, excellent costumer services experience, I buy everything that need Thanks

Carolyn was very helpful and patient with us finding furniture that met our needs. The store had an amazing selection of merchandise to choose from. Plan to visit again for future purchases.

Very good service Lamees' nice person really did great

Excellent Selection and great salesperson Eric

Ordered a bed online for my daughter, arrived completely damaged by some 3rd party delivery group neither of them spoke English. Called customer service and they couldn’t give me any answers and also barely spoke English. Now my daughter has no bed to sleep in and it’s been over a week without a replacement or any answers. DO NOT RECOMMEND. Better off paying a little more for better quality and customer service.

I've been buying from ashley for the last ten years.And always had really good experience and the quality of furniture is good. Unfortunately, my last buy, it came damaged. And maybe it happened during shipping, but i'm sure they will take care of it. Wull not stop me from buying again. I just hope they fix this soon.

Attentive and patient staff. Eric was great and told us what our options were. We returned the next day and he met us at the door. We sat down and placed our order. Good service.

Very attentive and pleasant staff helped me find exactly what I’ve been searching for and to have it delivered and assembled. A joy!

Delivery was on time. All is good. Thank you.

Ashley I bought a dining room and table and chairs and spent $1,900. I bought the warranty/protection plan on it and there was damage to the table, so I made a claim. Someone came out and said I’d be getting a new table, so I was happy. Then I got a call that our claim was denied and it’s not damage from food/water but yet it was damaged from food and the technician who came out even agreed. I have made several calls to try to get this fixed and no one was helpful. I got an in store credit check for my “money back” for the warranty. I can only use it in store, and a store that’s 4 hours away from me! I called customer service (again) they said someone in sales at the store would call me but nothing. I’m sorry but this experience has been the worst and I will never buy furniture from here again.

Excellent customer service and attention to detail! Juan was very knowledgeable and G. Wynter completed the perfect team !! Way to go! Chuck

Great service.

John was a great Salesman. He let me take my time and wasn't oppressive on having me order. He answered every question and I ultimately selected a great item after carefully taking pics and deciding to purchase when I got home. Thank you.

The salesman was so nice and helpful and the furniture is so beautiful that it was difficult to make a choice but we got it done This was my second trip to buy more furniture

Salesman was great, Christopher Dabney. I have not received the product as of yet, so this review is only for customer service.

Dennis was amazing!! So helpful and professional and helped us find exactly what we needed for our home. I highly recommend working with him!

At the Boca Location I was helped by both Angel Fuentes and Gian Carlo Roncal. They helped me be able to get my couch and dining set delivered for the following day. They went above and beyond to make sure this was possible (even with system/technical difficulties!!) before the cut off time. Thank youuuu!!!

I went to the Ashley/City furniture store in Boca Raton Florida yesterday and had a poor experience with the staff. I am being generous with my rating of 3 stars in consideration of my previous purchases. This particular instance really deserves 1 star. For context, I have purchased practically all of my furniture from that store (the city side) for my home. The previous staff group (including managers and the store attendant helping me) were very cordial and would come to help me promptly. This time, I went to go buy a bed frame for my daughter. When we arrived, no one was there to help us at all. All of them were seated near the sales desks where the managers sit. I was walking around the store for about 20 minutes browsing the frames to find a good low profile bed frame as my daughters room is on the smaller side. There was not a soul in sight to be seen. When we found one, I went to go find someone to help us order it. I wanted to understand the pricing first because I was confused and I also wanted to make sure she had the right box frame since she already has one for her current mattress. When I saw all the store attendants seated near the sales desks, I waited politely as I was not sure if they were busy with something important. I waited 10 minutes. No one wanted to help me. I then said out loud “If someone would be so kind as to help me since I want to buy a bed frame but if you are far too busy I will go elsewhere”. Only then did someone come up to help me. While she was cordial, I noticed a gentleman glaring at me with what seemed like disdain. He was clearly someone who worked there due to his attire and he was seated in front of a computer. For further context, I am tan. And I mean a deep olive tan. I am also an older woman with an accent. I speak multiple languages and look very much like a foreigner compared to the typical American stereo type. I felt discriminated and uncomfortable. She came to help me. When I went to go ask for help I was by myself and left my daughters by the bed frame. One of my daughters does not look like me. She looks looked her father, super pale and light hair and hazel eyes. Not only did I notice the sales attendant was surprised, but there was a difference in her mannerisms, shifting from cold politeness with a mask of being cordial to more friendly. She also addressed my older daughter who is white most of the time when the bed is meant for my youngest who also looks like me. We went back to the sales area where I found her to finalize payment. The same gentleman I mentioned before, with the obvious disdain he showed me, was also very surprised to see my white daughter and his countenance changed. I have been discriminated before my countless of people due to my appearance so I am very familiar with body language that translates to someone who is very uncomfortable to be near me. I equate that to racist behavior. I am extremely disappointed with my treatment by the general staff from this experience, especially in comparison with my previous encounters with different staff. While the lady who assisted us was not particularly the problem, the over all attentiveness of the general staff, to the lack of help and the undercurrent of what I experienced as racist treatment made me uncomfortable. Although I want to give that location another try, I am not too happy. Also, when I arrived it was around 7 pm so it was not exactly close to the closing hours, and it was certainly not busy either. So it is not exactly as if the staff was spread thin due to demand of customers. I feel that is important to mention if someone was under the impression that I came during peak store hours and am being entitled. Likewise, I came during a weekday and there were plenty of store personnel lounging about on their computers/tablets/phones. My point is there really was not an excuse for the sheer lack of professionalism from the staff on hand. I don’t expect a red carpet treatment, but I don’t think being friendly is too much to ask.

Angel was great! Took care of me really well.

I Was that Ashley furniture/city furniture on Saturday, July 12, 2025. I was greeted by Tonya Who was so sweet and helpful and patient with me. We found the furniture I wanted, and she also helped some friends that were with me. I went back to the next day to look again and make sure it was exactly what I wanted without the help of my friends. I did change a few things and even though I wasn’t ready for delivery, she informed me that the next week They were having a sale and would call and remind me. That next Saturday she did call me And reminded me of the sale. I went the next day and finished the sale and scheduled it with her Help. I saved about $250 which I really appreciated. Thank you, Tonya for such a pleasant experience.

Mikala at Ashley Furniture was awesome to work with! She was super helpful, never pushy, and even called me when a sale started so I could get a great deal on my recliner sofa and love seat. Great service all around. I would definitely recommend her to anyone shopping for furniture.

Carol Via was fabulous in helping me choose my furniture!! Kudos to her!!

Jasmine was wonderful!! Quick and seamless process. Highly recommend.

Angel was very helpful and friendly!

Sales rep wonderful, thank you Cat!

Angel F was so helpful, did not pressure us and displayed high professionalism. We found a lovely sectional and carpet with his assistance!

We had a great experience furniture shopping. We were very impressed with the selection and quality of the furniture. Dennis helped us and was so patient and knowledgeable. We couldn’t have had a better experience.

We found just what we were looking for and Portia and Sebastian were great! We are very happy with our purchase.

Lovely place ! Great options and decor and good prices.

John was excellent. I will be seeing him again. Patient, knowledgeable and super friendly. Understood what I wanted and stayed within my parameters.

Pam was great

Chris Dabney Did an excellent job helping us , He was Very professional

Pam enzinna was amazing to work with, she was patient, knowledgeable, and very professional. I'd highly recommend her to anyone in the market for furniture.🪑

delivery was quick and easy guys did an excellent job

Rep Crystal was awesome with helping me pick out furniture for my house

We were looking for living and dinning room furniture at the Boca Raton store. Brittney was assigned to us. She was fantastic! She worked diligently to help us find what we needed. There was no rush or pressure, but just old fashion politeness and honesty. She helped us put together a great set of furniture for both rooms. Brittney is a huge asset to Ashley. Just a wonderful person and representative of Ashley - she deserves a promotion! If you go, ask for Brittney - she is the best!!

Didn’t buy ANYTHING and got someone else’s Purchase on my account! Kate I did t buy anything and you charged my account. Your salesman are incompetent!

We were greeted by Nicole Rodriguez our Furniture Tour Guide. She is definitely a people person. She was very professional and knowledgeable of her job. She made furniture shopping full of laughter and lots of fun. She had the sweetest personality, lots of patience and not once did she showed that “hurry up” attitude. She is a true asset to your organization . I had fun and walked out satisfied and made a new friend. James Ross was also a wonderful person. He showed professionalism along with a pretty smile. He went over our order and answered questions that we had. Another asset to your organization.

I had a fantastic experience working with Nicole Rodríguez, Ramon Pimentel. Both visits, From the moment I walked in, they were friendly, knowledgeable, and truly listened to what I was looking for. They helped me find the perfect furniture pieces for my home—both stylish and within my budget. The whole process was smooth and stress-free. I never felt pressured, just supported. Highly recommend asking for them if you're shopping for furniture!

Excellent salesman. Listened intently and took me to the pieces that I was looking for immediately. Wasted no time and got to the point. In-N-Out in good time. Thank you for being so efficient.

Chris ( with Hair) did an amazing job. Very knowledgeable.

John was patient, knowledgeable, and kind. The store has inventory you could browse for days. Frequent sales. Recommend!

Adam was great!

Adam was amazing! He helped me pick out the perfect sectional for my new home!

Yes the minute we walked in the store we were greeted very friendly by Jasmine she continued to help us throughout our visit and went out of her way above and beyond to find the type and style of sofa my mom who is 94 years old and very picky was looking for and not only that she did all she could to make sure that she was able to sign up for pay for the kid and take it home for patients were beyond imaginable thank you Jasmine love that type of customer service I'm old now but in my day I was a customer service specialist so I paid very close attention to the rain people when I'm dealing with the public thank you so much

Great sleeper buying experience with Chris Dabney. Assisted me in getting the best deal gave me exceptional service with a quick turn around answering all of my questions.

Absolutely terrible showroom. Terrible customer service. THE WORST SERVICE. THEY Guaranteed DELIVERY AND ITS BEEN THREE MONTHS AND WE ARE STILL WAITING. DO NOT PURCHASE FROM THIS SHOWROOM!!! GO SOMEWHERE ELSE!!!!!!!

Son Is one of the most professional self representative we’ve had the pleasure to encounter. He was patient and took his time to understand our needs. He helped us find the perfect furniture for our home.

Great service from Portia, excellent manners and assistance! Thank you for all your help!

Walked into the store. Greeted by Chris. A bit after he was showing me options for a night stand. Then he excused himself. Didn’t come back. I had to find him. Then I had to go through the trouble of filling out information. Only to realize the piece would be shipped to me and it’s cheaper on line. Waste of time.

I don’t know what the store was like but the person I was dealing with Crystal Roure was fantastic

Christopher Dabney was super professional and easy going. Chris gave us the best deals and let us roam around the store answer all our questions. He was super helpful in our decision. Thank you Chris

Son helped me out picking out a bed set and nightstand , was very patient with me and didn’t rush me, which I can not say the same for all sales reps here but he really wanted me to get something I wanted and went scavenger hunting with me for the right pieces. Great experience 👌👌

Carolyn was fabulous. Highly recommend her. Knowledgeable and friendly

Cat was the most professional, courteous and knowledgeable sales person I’ve ever had.

Crystal was so helpful. So customer oriented. A pleasure to work woth

Great experience in store and our Salesperson, Carole Via, was wonderful!! Worked with us so we could purchase the living room we wanted!

Adam was very nice. The whole experience was very pleasant. We are excited about getting our new bedroom set.

Charlene Hawkins was my sales representative! She was great,very knowledgeable would definitely come to see her in the future.

(Translated by Google) Carol away (Original) Carol via

Great place and great service. Best furniture in town . My salesman juan did a great job helping find what I was looking for . Keep up the good work Juan in boca location

Carol Via. I was making a small purchase and she was extremely helpful in suggesting areas to look at and then making the purchase very easy

Chris with the hair always super patient and helps me with all my mattress needs I love him will be back soon

Our sales guy.. Son...was very polite, nice, As always,very good experience. Thanks 👍👍

(Translated by Google) Ramon excellent service (Original) Ramón excelente servicio

The trip for furniture went great. Doovie helped us find everything we needed and delivered to us at a great price!

Carol was excellent and lovely to work with. We just relocated from out of state and Carol made a stressful process easy and fast. We will be back again to work with her!

My husband and I had a great experience buying our new bed and couch. Jeff was wonderful. He was very knowledgeable and took his time to answer all our questions.

We enjoyed working with Dennis Skiba and he was determined to help us find the perfect table and stools to meet our needs, which he did. Dennis made the shopping experience fun and was very professional at the same time.

Eric was friendly ,knowledgeable and professional and took his time to consult with us. He made a pleasurable shopping experience for us. We look forward to work with him again.

Alex Ware was very helpful and knowledgeable about all of the pieces I was interested in. He also made several suggestions when there were some obstacles ie measurement or color. I got exactly what I wanted at a great price. Thank you Alex Ware

Angel Fuentes went above and beyond! The best furniture shopping experience. Thank you Angel 👌

Adam our sales rep was great...one of the best I ever worked with.

Carol was an absolutely pleasure to work with. She helped me purchase my dream bedroom furniture. Thank you!

Carol Via was amazing! From the moment we entered and were graciously greeted to the extensive knowledge of all merchandise. She made it very easy to furnish my daughter’s new condo.

Loved Dennis he was helpful and pleasant to work with

Carol was so professional and made great recommendation based on what we shared with her. I love how she asked what are we looking to do and our preferences. During the selection process she was careful to remind us of what we shared, and helped us to pick the right pieces for our home. Thanks Carol.!

I was greeted by someone when I walked in. I told her I am looking for something on sale or clearance (I was looking online earlier in the day at items on sale and decided to go into the store), she informed me they do not have sale or clearance and decided not to assist or show me around and end up assisting clients that walked in after me. I had to look on my own. I saw a bed I wanted and asked someone to assist me. While the associate that was sent to assist me was checking me out, I asked if she can show me other beds in that price range. She showed me one model I thought I wanted but then I saw another model for the same price that I liked more. I asked the associate if she can switch to the other one instead. The comment I heard after switching is “it’s a very busy day today.” Which seems to me like she was implying I was wasting her time and she could be helping other customers. I addressed what she said and informed her I can look for this model online if she would rather help someone else. She claim she was speaking in her mic and it was not towards me. From my understanding, you have to press a button to speak into the mic and she was not pressing the button. I have shopped at city furniture before and I am shocked at the customer service I received today. No one seem like they genuinely wanted to assist me from the moment I walked in.

Juan is the man! Great deals and great person!

We bought a couch from Cat and honestly? We’re not sure if we got a piece of furniture or adopted a majestic, nap ready couch. It’s so comfy we’ve considered canceling all plans, including work. Cat is the best and would give the couch and seller 10/10

I will say picking out a new couch is no easy task but Cat was beyond helpful (and very patient) while we explored all of our options. We found the perfect one for our home and can’t thank Cat enough for being a blessing to work with. Very happy with our purchase!!

Nicole Rodriguez was the best go see her

Ms. Ava were patient and professional She ensured that i understood all of the warranties, delivery, and care. Thank you ms Ava for a most pleasant and professional experience i will see you again. Kudos!!!!

Sebastian is a very professional and caring person. He took the time show me all the many different sofas. He made it a great shopping experience.

Had a wonderful experience from start to finish with Carol via! So helpful and pleasant to work with!

What the extra mile to help us?!

Portia was a great help very nice very funny and patient if you go to Ashley’s furniture home I would request Portia she very patient and will help you with anything thank you so much for your service You are a great help

Great sales help from Brittany, delivery was great, furniture piece turned up in excellent condition.

Great Memorial Day sale, great service, and everything was delivered within 1 week in perfect condition. Very happy with my new bed and new bedroom set.

Angel made my experience easy! I would highly recommend shopping here

She was helpful

Our shopping experience was very pleasant. We were greeted at the door, and Carol Via introduced herself. Carol was super knowledgeable and very helpful, assisting us with our price range and style we were interested in. Very professional and a great experience overall.

Portia Gordon that sold us our couch was the reason we had an incredible in-store experience. She was very professional. She knows exactly what she’s doing and she knows how to talk to customers. She had a very quiet and sweet demeanor and Ashley Furniture is lucky to have her. We got a beautiful sofa bed and we are enjoying it.

Thanks to Carol Via , my husband and I had an awesome experience purchasing furniture this weekend! Carol was so kind, pleasant and professional! We will definitely be returning customers because of Carol! Give her a raise! She truly deserves it!

Big shoutout to Sam for helping my wife and I find everything we needed today.

Chris DAB was great polite been dealing with the company for years great place

Nicole did a wonderful job helping us to find exactly what we wanted!

We recently purchased a couch from Marilyn at Ashley Furniture and couldn’t be happier with the experience. She was knowledgeable, friendly, and made the whole process smooth and enjoyable. Highly recommend working with her if you’re in the market for new furniture!

Thank you to Carol Via, for being so friendly, helpful, and informative in Boca Raton! We can't wait to sit in our new sofa!

We had the very best experience today at Ashley Furniture. We were assisted by Carol Via, and she was nothing but gracious and polite to us. She was patient and took her time to help us find the perfect piece for our home.

Love the new pictures my husband purchased for our bedroom

Carol was very helpful and knowledgeable. We explained what we were looking for and Carol took us to the couch we had hoped to find. We were in and out of Ashley, (beautiful showroom), In fifteen minutes. Thank you Carol!

Nikolai was very professional.

Doove was fantastic! i was looking for a particular style couch and he led me to the exact piece i was looking for. 10/10 experience, he was friendly and knowledgeable. smoothest most enjoyable furniture shopping to date. Ask for him you won’t be disappointed :)

Could not be any happier with the service I received from Crystal. I loved all the furnishings I purchased. Will be back to complete all my needs for my apartment.

Everything was great and easy. Carol Via was very helpful and pleasant

Ava A is the best at Ashley Store, very nice and super quick process. Thanks

This is the third time Adam Stewart has helped us and we couldn’t ask for a better salesperson. He is very knowledgeable about the furniture, extremely professional but best of all very patient with all of my million questions !!!

I couldn’t be more thrilled with my experience at City Furniture all thanks to Brittney! From the moment I walked in, she greeted me with genuine warmth and professionalism. Brittney went above and beyond to help me find exactly what I was looking for—she listened carefully to my needs, offered great suggestions, and never made me feel rushed or pressured. Her knowledge of the products and attention to detail made the entire process seamless and enjoyable. She followed up with me after my purchase to make sure everything was delivered smoothly and that I was happy with my selections—talk about customer service! If you’re shopping at City Furniture, ask for Brittney. She truly made the experience exceptional. I left with beautiful furniture and complete confidence in my purchase. Five stars all the way!

Christopher Dabney was our seller. Awesome service. Gave us many different options

Had a great experience at City Furniture. I was greeted right away when I walked in, which was a nice start. I needed a bed frame and a couch, and Chrystal helped me out. She was really helpful and took the time to listen to what I was looking for. She made it easy to find furniture that worked well for my space. If you stop by, I’d recommend asking for Chrystal.

Adam was a pleasure to meet and work with A perfect gentleman and a good sales man

If you shop at FSU area Ashley go see Nicole Rodriguez. She is patient, empathetic, and a joy to deal with. She helped us with several items and we really enjoyed her honesty and bright personality. A great experience.

We bought an artificial plant. Looked around ourselves and the salesman checked us out. Thanks

Taina Wagner was professional and listened to what furniture I was looking for.

Ava was great, she listened to our requirements and provided guidance to the furniture that met our criteria. No wasted time, no "hard" sell. She was patient, answered are questions, and helped us make a decision. She explained all aspects of the warranty, delivery, and care. Thank you for a most pleasant experience.

Portia was very knowledgeable and took time to explain all the features of the couches I was looking at. She was personable and helpful without being pushy. I had seen many similar couches at the same price point at many other retailers, but Portia was the reason I bought at Ashley today.

Mikayla was very helpful.

Angel Fuentes helped us with our new living room set! It was in a matter of minutes we chose everything! He was professional and kind! Thank you Angel

Our sales professionals Nicole Gonzales was amazing. Great personality, very fair and very patient. Would highly recommend seeing Nicole and going to City Furniture.

The sale person Marilyn was great to work with

The art of great customer service has become a rare experience in today’s world, but Angel Fuentes has truly mastered it. Angel went above and beyond to help me find the exact sofa I was searching for, all while showing me an abundance of kindness and care. Thank you Angel for making this experience such a positive one!

Charlene was very professional, helpful and knowledgeable about the furniture. Thank you, Luc

Our salesperson Chris was so personable and helpful. We found the pieces we needed at a reasonable price. Overall it was a positive experience and we look forward to enjoying our furniture for years to come.

Angel Fuentes is the most amazing human being. He was so kind and patient!! So appreciate him

Excellent delivery and follow up

Staff and inventory superlative

Miss Hawkins at the Boca location was basically an order taker. She also was very short with her answers and acted very unwilling to help us. She never gave me the total on the credit card and just handed me an electronic pad to sign. Later, I asked the amount and she would not give it to me, but told me to check my email. Obviously it was on the paperwork. I finally got. Overall, the sales person was no help except to write up the order Pick one and take my money also, I Got an assembly fee on a piece of furniture that had no assembly Since

Ramon was excellent, very attentive and after delivery he called us to see if everything was okay.

Excelente

I went for the first time the other day and Porsha helped me. She was great!!! She listened to my taste and helped me find the right pieces for me. I will definitely go back with future furniture needs.

Great experience! Beautiful sofa, knowledgeable salesman, quick delivery. Everything seamless!

Crystal at Ashley in Boca Raton was amazing. She was very patient as we changed our mind several times.

Josh was more than helpful and knowledgeable with what I was looking for

Friendly and knowledgeable.

Had a very positive today shopping at City furniture and Ashley in Boca raton today.

Juan Paredes and James were great

Juan was amazing. He was very thorough throughout the whole process since I wasn't in person shopping he gave us all the.Pricing and was accommodating since we have limited time in Florida for delivery! I would definitely go back to him again for future purchases!

I want to sincerely thank Portia for her professionalism and the wonderful experience she provided during my visit to Ashley’s Furniture. Her knowledge, attentiveness, and warm demeanor made the entire process smooth and enjoyable. It’s rare to encounter someone so committed to excellent customer service. Thank you, Portia, for making my experience outstanding!

As my husband and I entered the store, we were greeted by a nice young lady, Portia Gordon. She made our shopping experience very pleasant. Portia is an asset to your business. She answered all questions and was able to show us all variety of what we were looking for. Thank you so much Portia. You rock!!!

Great customer service. Thank you Brittany for listening to our needs and ensuring we get exactly what we need!

Great experience.

Jeff was very knowledgeable about the furniture He showed us various options He also explained the delivery financing and other options available to us

Carol is a fantastic salesperson!!

Store associate Brittany Easter was very helpful, courteous and knowledgeable. Sweet girl very pleasant to work with.

A variety to choose from of the item I was shopping for.

Carol is awesome to deal with and not at all pushy. I would recommend Carol highly.

One of the most disappointing furniture shopping experiences! There was a gentleman sitting at the door on his phone. He looked up and barely acknowledged. We looked for more than an hour. Several sales associates walked by on their phones and not a single person asked if they could help or answer questions. We are in search for a whole house of furniture. Did they miss out! .Very poor customer service.

The only furniture store that facilitates haul away of your old furniture. While most stores provide white glove delivery service for a price, the customer is left go his own devices to dispose of old and often heavy furniture.

First time at this Ashley store. The sales rep Adam was awesome. He simply greeted me and allowed me to look around without being pressured to buy. I ended buying a kitchen dining set. Great experience. Ask for Adam

Nik was patient with us as we searched for what we wanted!

I’ve been a customer at the Ashley Furniture Boca location since 2014, and the experience has always been nothing short of professional. The team is consistently helpful without being pushy, which I really appreciate. With the recent purchase of our new home, we naturally turned to Ashley again for new quality pieces. Their selection is always top-notch, and thanks to the help of our rep Juan P., we were able to put together a beautiful collection that fits our space perfectly. Juan even recommended a new dinner spot for us to try—talk about going above and beyond! Excellent service, great furniture, and a truly enjoyable shopping experience every time.

Great experience..Adam was a very helpful salesperaon..

Very kind staff excellent customer service

Sales consultant was patient and very knowledgeable. Was not feeling well and took that into consideration. I purchased two sofas and a dining room table and chairs

Great experience shopping for numerous items for a home. Good selection and Alex was very helpful

Tania, in the Boca store,was great ! She considered what I was looking for and showed me the perfect dining set. Thank you Tania

Chris with the hair made it quick, easy and saved me the most amount of money

Purchased a couch, when it was delivered rather than bring it thru sliders, they shoved it thru front door causing damage to door frame, their own couch and an antique vase! Customer service is only reachable by email, they respond every few weeks but if you miss their call you have to wait until they decide to call you back. They did replace the damaged couch and sent someone to fix door but demanded a receipt for a 100 year old vase. Offered a few $100 for vase or go to court. Would not refund delivery charge. Then sent gift card to be used in 45 days! It took longer to talk to someone!! Used card but will not return and suggest no one has them DELIVER! Note: sent message to owner who said his team will reach out. Got a call from manager and stated it was settled???

The service was very good. Carol was an excellent sales person. We enjoyed our visit to the local town store and we bought 2 rooms of furniture.

Nikkolai Dunn was a fantastic sales person! Yummy chocolate chip cookies too

Mikayla is amazing and helped us get the best bedroom set.

Great experience working with a very knowledgeable associate Mikayla Blake. The bedside table/dresser was delivered today and I love it!

Thank you to Jeff for all of your help and making sure we found the best furniture for our needs at the best prices! He was a huge help

Christopher was pleasant, helpful and a pleasure. He made my shopping experience an enjoyable one.

Jeff was really helpful and made furnishing our new home easy! Beautiful products

Horrible customer service. Incompetence. I bought a SIX PIECE DUVET SET nearly two weeks ago. $300+. The salesperson first borderline stalked me throughout the store as I shopped. I was then told that the delivery for this set would be THE NEXT DAY. Two weeks later, I find out one other item I ordered was marked as picked up at the warehouse and then today the delivery team brings me the duvet and the other 5 pieces are missing. When they called customer service, the agent condescendingly says to me “the other pieces must be in the package” after I opened the duvet, pulled it out, shook it to show the two delivery guys that there is NOTHING else in the package - a tiny package I might add, not Marge enough for 6 king size pieces of a bedroom set. Then without any apology, the customer service rep says “well she can deny the delivery”…. Your customer service is abhorrent. The sales team is not focused on the customer experience but on their commission - clearly bc why else would I be followed throughout the store?! Your customer service team doesn’t care about the customer experience as is evident by the way this woman condescendingly dismissed my feelings over this entire experience. The ONLY people who had any empathy were the two delivery guys. Get it together Ashley Boca.

Adam is spot on savvy professional,thanks

Sales person were friendly and take time to really walk us thru different model until we pick our furniture

Tania is the best! Very patient and wonderful at explaining details. This store has everything!

What an awesome experience! Pam and John Carlo could not have been any better!

Pam was excellent! Definitely ask for her when you go there!

Working with Cyle made my furniture shopping experience easy and fun! His expertise, knowledge and patience allowed me to feel comfortable in making such a large purchase. I will refer my friends to him and see him the next time I am in the market.

Excellent service. Adam was very helpful and helped us select the item we purchased.

When you go, ask for Sebastian. The managers are customer centric. Ashley! Great name, great products, great recommendations, great results. That's Ashley

Beware of the delivery policy. I had an option of free delivery to my address or premium delivery for a few hundred dollars which meant the driver would put the furniture together. I opted to have free delivery as I could put the furniture together by myself. When the delivery driver got to my condo building he stated that he cannot bring the furniture pieces up to my condo. Granted I live on the 3rd floor with an elevator. He stated he can only bring the pieces to the lobby and/or elevator and not inside my unit leaving me to manhandle the furniture up the elevator to my unit by myself. Just be aware what they mean by free delivery

The sales person was great, but I had problems with my delivery and there has been no follow up by them. They gouged my headboard hitting a flood light with it and my footboard had a crack in the wood. Not sure if the crack happened while they were assembling or if it was that way from the factory. They sent a repair person out to fix both of those items, being as I did not want to have to send the furniture back and get it replaced because I needed the room set up for a guest. However, my bigger issue was that I had a really nice Beautyrest latex foam mattress also delivered at the same time. It was heavy and because it is a “plyable” mattress I assume because it is foam versus spring. When the truck pulled up, the first thing they did was roll the mattress out of it onto the parking lot. They did not carry it off the truck, they just pushed it out. Then they decided it was too heavy for the three of them to carry so they rolled it in like a ball up my steps and into my condo. Hitting railings and mistreating it horribly. It has carry handles on the side but they did not use them, instead pushing and rolling it up the stairwell. It was very poorly treated and I paid a lot of money for the mattress. I did call the store now several times to see if there was anything they were willing to do about it, either monetarily or something else and they say they’ll look into it and they just don’t ever call me back. The last time I called, I asked for the store manager. They told me he was busy and then I needed to leave a message with my sales person because he would talk to her first anyway. So I left a message with her again, but she was the one who hadn’t gotten back to me with a resolution all the other times I called. This time she didn’t even call back nor did the store manager. So this is the first time I’ve ever bought furniture from Ashley furniture, it will now also be the last. It doesn’t matter how good your sales person is if no one follows up if there ends up being a It doesn’t matter how good your sales person is if no one follows up if there ends up being an issue on the delivery end. They were very rushed and hurried and careless. There really is no excuse for that or not getting back with a resolution.

Very knowledgeable and professional staff. Delivery is great!

Great experience

Excellent Service! Angel Fuentes was incredibly friendly, knowledgeable, and attentive throughout our visit. He took the time to provide us with detailed information about the sofa beds we were interested in, ensuring that we made an informed decision. Highly recommended!

Great customer service

Bought an expensive recliner. Came to my house damaged. After that I got into the hoops and loops and they have the worst customer service ever.

Designer- Ava Joy showed me beautiful items that added elegance to our new home… strongly recommend touring this showroom!

Great, next day delivery, quality furniture

Portia is the best sales associate at city furniture.

Alex is awesome!Great asset to your company!He provides clear and detail explanations about the products we wanted to buy.Thank you Alex!

The quality of the furniture is second to none, the prices are just right and the service is great. Adam, at the Boca Raton store was just great!

Very nice salesperson. Answered my questions. No pressure.

Dennis was friendly, helpful and kind. He made our experience very comfortable.

Jeff was very helpful and professional.

We want to compliment Angel Fuentes of Ashely furniture on Airport Road in Boca Raton, Florida, for his outstanding service during our recent trip there. He listened to what we wanted and needed, and went out of his way to find furniture that met our wants and needs. Our furniture came exactly when we wanted it to come; we opted for the delivery that came with building the furniture for us, and the two delivery people did a great job, putting it together before arriving and installing it in our home carefully. So far, we are very happy with the dining set, the counter stool, and the desk and chair we bought. Bravo, Angel and Ashley!!!

I came in with my wife to look for a large sectional couch. And Dennis helped us with making our decision very easy. He was great throughout the entire process. I would highly recommend coming in and seeing Dennis at Ashley furniture.

Excellent service.. polite..knowledgeable..efficient

Dennis was great

Adam is a very nice person and an excellent salesmen very knowledgeable and personable it was a pleasure doing business with him I will definitely tell my friends and family to shop at Ashley/City furniture to ask for Adam.

Jane’s Alex. Was great salesman Place is terrific

Delivery was on time and seamless. Staff was quite helpful and thoughtful. Will definitely consider using them again Kg

The sales agent was very nice!

Chris Dabney was great

Just bought a beautiful living room set from Angel.He was very professional and knowledgeable..great experience.

I had a store credit, which I wanted to use before it expired. Staff were very friendly and helpful.

Great place to shop for furniture, very knowledgeable and helpful sales associate. I was very happy with my purchase !

Ava was great, easy to deal with and no pressure!

Alex Ware is the best salesman very knowledgeable and professional

Adam was a fantastic sales representative! He was very helpful and took his time through the whole process to help us find the perfect couch.

My experiences at the Boca Raton location have consistently been outstanding. I initially purchased furniture from this store six years ago, and I am pleased to say that it remains in excellent condition. Today, I returned to upgrade my bedroom set and was delighted to find a beautiful selection at a great price. I had the pleasure of working with Marilyn, whose warm and joyous demeanor made the experience truly enjoyable. Her professionalism, attention to detail, and thorough assistance ensured a seamless and satisfying shopping experience. I highly recommend this location for its exceptional furniture quality and superior customer service.

great sales associate patient and knowledgeable

Portia Rocks! She was very helpful and provided additional assistance on measuring I will definitely refer her to friends. Thanks for making things enjoyable!

Angel was amazing

I had a great experience at Ashley, I had a wonderful time with the sales person, her name is Carol Via, she’s amazing, explains every detail and very friendly.

From the first moment I went to the store, Ms. Yasemin's interest, professional approach and customer satisfaction-oriented attitude were effective in my decision. Many thanks to her.

Cyle was extremely helpful

Horrible experience. Their furniture smells like formaldehyde and they have terrible customer service. Don't buy from them!

Excellent! My husband and I were very well looked after by Niki, who showed us several furniture options until we found the best one for our home.

The customer service is very professional and personal.

Hector was very friendly,helpful and professional. The store manager also very friendly and professional.

My salesman Eddy was super friendly, welcoming and made some recommendations to us that were extremely helpful. We purchased a sectional/sleeper sofa and can not wait for delivery. Thank you Eddy for the no pressure approach you took with me and helping make my purchase go smoothly. Keep up the good work!!!

I had a great experience with a very helpful and friendly sales associate, Brittany E. She helped me find exactly what I was looking for and for the right price. I am very satisfied with my purchase.

Jeff was awesome. Great salesperson, patient and professional.

Wonderful❤️ Josh was awesome great service

Brittany did a wonderful job. She was very good at showing me all the available items. She’s a wonderful asset to City Furniture.

I liked the selection and prices of the combined stores of Ashley and City Firniture.

Had a great experience again, when stopped by to make a couple of changes to our order, Alex Ware was not available so a very nice woman was able to help us, and it went very smoothly, she was hispanic I’m sorry cannot remember her name, but everyone there is very nice helpful and professional, thanks again for a great shopping experience, I would give you 10 stars if I could!!

Our visit was to purchase additional furniture that compliment our recently purchased living room furniture at Ashley. We were assisted by Brittany and Crystal and able to quickly find what we needed. We were very happy with the friendly service they provided. Thank you!

The Boca location Ashley store is a beautiful venue… The selection inside seems endless… Very helpful staff… No pressure and it was nice to have a guide to take us to what we were looking for… Oh, and this store actually has an indoor café with fresh baked cookies ..free to customers… It was a great experience good selection👍

Great customer service

I enjoyed selecting my furniture at Ashley Furniture because of the great selection and service to the customer. I would recommend Ashley’s for that reason.

Marilyn helped us find the best sofa for our living room. She was friendly and helpful and guided us through the process with ease. I would definitely recommend going to Ashley for your furniture needs and when you do ask for Marilyn she was fantastic!

Juan was super patient and very helpful!

We were very pleased with the assistance provided by Juan Paredes Valencia during our visit to the Boca Raton store. He was both professional and patient with us.

Crystal, my sales rep was absolutely wonderful so helpful and knowledgeable and extremely personable

Josh was a great sales person providing great information and anwering all questions! Very happy with the furniture i bought today

Alex was very helpful.

Dennis was super helpful, and found us the perfect bed! I would recommend Ashley to anyone looking for quality furniture sold by a quality person!!

Portia is the best! She is super qualified and kind. Highly recommend her!

She has the patience of a Saint. She helped me make a number of decisions on color and style for my couch and chairs and table.

Great sales lady was amazing

Very helpful and friendly service.

(Translated by Google) Good afternoon, when I arrived they treated me well, however I already had the reference of the mattress I was looking for, the place I went did not have it in stock, they told me that I can pick it up today before 8:30 pm at the branch from Támarac 25 miles away, I go to the Tamarac branch, I arrive at 6:10 pm and they tell me that the pikup is already closed, I couldn't pick up my mattress and well I only have the trip and the fatigue and of course the annoyance of having made me go to the branch 25 miles away, it seems to me a lack of respect and negligence that they are not clear about the schedules (Original) Buenas tardes, cuando llegue me atendieron bien sin embargo ya yo tenia la referencia del colchón qué estaba buscando, en el sitio que fui no lo tenias en stop, me dicen que lo puedo retirar hoy mismo antes de las 8:30 pm en la sucursal de támarac a 25 millas de distancia, me dirijo a la sucursal tamarac llego a las 6:10 pm y me dicen que el pikup ya esta cerrado, no pude retirar mi colchon y bueno solo me quedo el viaje y el cansancio y por supuesto la molestia de haberme hecho ir hasta la sucursal a 25 millas, me.pardce una falta de respeto y negligencia que no tengan claro los horarios

Great customer service from Alex, our salesman. Dealing with an 89 year old senior, Alex was very professional, patient and accommodating. We will definitely ask for his help again in the future. He actually made this dreaded shopping trip a pleasure!

(Translated by Google) Nice experience, we feel very comfortable in a very pleasant environment, a wide variety of furniture and decoration for your home, and very good prices and offers (Original) Linda experiencia,nos sentimos muy cómodos en un ambiente muy agradable ,mucha variedad de muebles y decoración para tu hogar ,y muy buenos precios y ofertas

Very satisfied with the representative.

Excellent experience with Alex aka Arod.

Excellent service. Great selection of merchandise. Salesman Chris Dabney was quite helpful and very personable.

Sales representative was very helpful.

Great service. Friendly and efficient.

Marilyn was wonderful !

It it was a very pleasant experience. Sam was very helpful and attentive.

We went to the store in Boca Raton, Alex ware was the salesman who helped us find a great bed for my son. Alex was very patient, he walked us through the entire store until we found what we wanted. Thank you, Alex, for your help.

Portia Gordon was an excellent sales representative. Thank you for your help. Happy New year!🎆

Love, Love, Love Ashley! The store is well stocked and well appointed. We always find what we are looking for at great prices. The staff is very friendly!

Angel was wonderful. He took the time to help us get the right bedroom set.

Damar the sales person was great. (I am changing this from my original 5 star review) Absolutely everything else was a disaster. I still do not have a bed to sleep on and they sent the service tech with no parts to fix the issue. I have supplied pictures of the wrong items that came. Their own installers let customer support know it was wrong I have spent hours on the phone. I have adjusted my schedule to allow them to fix their issues and still nothing. I could not be more dissapointed. And was even now notified the second bedroom set could not be repaired today as well. What a horrible experience.....

Well spoken for. Helped tremendously in recommendations as well as helping with the finance. Great conversational skills. Very respectful towards us 10/10 would come back

We purchased a bed frame and mattress from Ashley furniture. Our experience at the store was very positive, and our salesperson, Lorena Cassidy, showed us all the possible choices. She spent a lot of time with us and we never felt rushed or pressured. Our bed will be delivered in a week.

Angel Fuentes is one of the best furniture salesman I’ve ever dealt with in my entire life. The pleasure was 100% mine. He’s the go to ‘Duderino’, If you really need help picking out the best furniture to suit your needs.

This people sucks… if a furniture brokes under their warranty they make your life a hell and dont want to reimburse your money

My salesman Nikolai Dunn was so respectful, professional and helpful! They should all be like him to make the purchase a fun experience!!!

Sevastian was very helpful. He was not pushy and took alot of time answering all my questions. He made my shipping experience great.

Mikayla Blake, was very professional, and helpful, assisting us during all the purchase process! Highly recommend!

My experience at city furniture was really good. My sales associate sevastian was very professional and helped me find exactly what i needed at a good price

Angle was the best experience we ever had at your store didn’t rush us took his time and had knowledge where every piece of furniture was from living room furniture to bedroom to mattress explained everything best shopping for home furniture ever

Claudia Jordan provided excellent customer service. She was warm and welcoming when I entered the store. Because of Claudia’s excellent service and care, I was satisfied with my purchases. Well done Claudia!

Hector was an excellent person to show us around, know what we wanted, and extremely helpful, polite and courteous. When I come back to this store, I will make sure Hector is there.

Salesman John was very helpful in finding exactly what we needed. Explained everything in detail and made shopping pleasant.

Carol Via was amazing, she helped find my a table with the best price. I truly appreciate her

We looked around on our own and when we found what we wanted, the sales person was nearby and made. the purchase quickly. Thank you Cyle.

Alex provided superior service!

We love Ashley furniture. Was a great experience. Took advantage of the Black Friday sale and got a new kitchen table. Can’t wait for it to be delivered

Top 5 stars!

Love Ashley Furniture! Great customer service!

Carolyn was very helpful in choosing my new furniture set for my new apartment. She was very patient and carefully chose each right piece for me in my price range.

Portia at city furniture was the best! She was kind and very funny. If you’re going to the Boca location please ask for her.

Pam was the best! She was very insightful and helped decision make which was very supportive. She was personable friendly and honest. I will be back for sure!

We had a great experience with Keith. He was very helpful.

Angel is best furniture sales ever

I ordered 6 items on the November 10th 2 items out of stock until march April and 1 was missing on my delivery!!! !!!! And no notices about it!!! I have to go in the store to see what is going on!!!!! I was delivered only 3

We had a great experience from start to finish. John was knowledgeable and offered wonderful customer service. Thank you!

I went into the Boca Store looking for a queen size sleeper sofa as well a dinette set for my eat in kitchen. Keith was my sales associate. He was very knowledgeable and very professional. He was also patient and took the time to show me everything I requested to see. His supervisor was also knowledgeable and explained all that I needed to know. I highly recommend this store

JJ was super quick and efficient. Great customer service skills. Thank you!

John G was awesome!!! So helpful and fun to work with

Smooth and easy Transaction. Very accommodating with delivery options.

She very friendly and knowledgeable

Salesperson Angel was excellent. Would have liked all pieces to be in stock

Very disappointed here, I bought a chair last week and was told I am able to go to the distribution center this weekend to pick up and when I get there they tell me that they have none. I order a couch and the sales rep tells me I will be getting it all at once after first being told it would come separately. I just don’t like the poor communication and getting people’s hopes up. The guy was nice and all but it would be better if yall were a little more organized.

Don't waste your time here. They will use scare tactics and manipulate inventory so that they don't have to honor advertised prices. False advertising! I went in to buy a bed set, couch and mattress and they tried to sell me the bed set at full msrp when the site advertises it on sale hundred lower. I well be making a refund and take my business else where.

Had a wonderful experience at the Boca Raton Location. Doovie was quick, informative, and made the whole process a breeze. Also, incredible pricing for quality furniture. Highly recommend!

Went into Ashley to purchases a mattress. Mikayla was our rep and she was very knowledgeable and helpful in making our purchase!

Professional understanding wonderful service I enjoy to deal with her

Leaving this review mostly for the shopping experience and the customer service. Carol in the store was great, and she continued to follow up with us after our purchase to set up our delivery, and checked after the delivery to make sure everything was ok. I wish I had gotten the name for our delivery person since he was also very helpful and careful. Thank you!!

Angel was great! He help us find the best sectional for our living space based on functionality, space, and budget.

my sales rep was great Juan P very very nice. I appreciate it the extra time she allowed me to have to make my decisions.

John G was really great! Listened to our goals and suggested the perfect pieces for our taste. Great selection of furniture

My sales representative - jasmine Kadam made the experience enjoyable and her expertise led to a sale

We walked in to the store and Carol Via welcomed us immediately. My husband and I had a great experience, she is very sweet and had lots of patience with us. She answered all the questions and gave all details we need it. We purchased a new bed room set and a desk with chair for my office. Can’t wait for my new furniture be delivered. If can give her more stars I will give 10. Highly recommend Carol and Sebastian who also assisted to expedite the sale. Thank you for the great customer service we received.

Good communication

Thank you Carol for your help. A knowledgeable and experienced sales lady with nice taste. Thank you again.

It was a good experience. They have too many options and the sales person ( Priscila) was very helpful

Our salesman Darwin was very polite knowledgeable and helpful!

Pamela was amazing snd she was very attentive throughout the whole process.

Keith was wonderful & very helpful. Salesmen usually push me away but he gave us room to breathe.

Shopping at Ashely was a great experience. JJ greeted us at the door and was very helpful. When we ordered our dining set he was able to link the delivery to an order I placed at City Furniture the previous day to ensure we'd have everything shipped on the same day.

I visited the Boca store and was greeted by James Alex, a very friendly and knowledgeable salesman. He asked what I was looking for and was patient and ultimately found the perfect couch! One of the best experiences I’ve have while visiting the store! Will definitely be back!

Great service, knowledgeable salesperson, Mikaela. Very efficient. Looking forward to our new furniture. Thank you.

Excellent service and selections at this location! John was great to work with, answered all Our questions and found us the bed we were looking for within budget! Will visit again.

Definitely recommend this Ashley store, thanks a lot to Sevastian Barnes The best Ashley store in our area

Worked with Kyle & Lily at City Furniture Boca Raton. They were excellent to work with.

Great staff .good quality furniture and great value. Quick professional delivery

Christopher was awesome and he was patient with my mother.

My husbabd and i had a very eventfull and pleasant experience with our salesperson James Ware. He was very experienced with his knowledge of merchandise plus details and put us in the right direction. Looking forward to our delivery.

We were greeted by Alex and instantly asked what we were looking for in a very pleasant way. He walked us through the store pointing out all our options. He was never pushy or demeaning. A true people person. We anxiously await the delivery of our furniture.

Excellent furniture and team work

I was greeted @ front door by Ms Charlene who was very friendly and helpful with my search .

I was in a few furniture stores , but the associate Tania Wagner went above and beyond

Angel Fuentes was our salesperson. He was so helpful and patient!! I would 100% go to him next time I need any furniture!

Jonathon was amazing. He listened to me and what I was looking for. He found exactly what I wanted and provided excellent customer service. I will return to make additional purchases.

Great place to pick up great products for the home. Our sales rep was very professional and made us very comfortable shopping in the store. Our experience there will surely convince us to shop there again.

Angel helps us tonight. Great assistance and super kind. More than recommended!

Yasmine Ayse Kadam was great. She helped us with all our questions and had a lot of knowledge on the furniture and styling our home. The manager also helped us a lot. Had a great experience again. We have been customers since 2019. Thank you.

After several attempts to get my couch and coffee table fixed, I am pleased to say Ashley Furniture has done the right thing. There were some hiccups in the process, however, Harry Segura made sure to fix this and followed up with me to make me happy. He was professional, kind and understanding. The repair man Steve who came was the only one who could finally fix both my coffee table and couch on separate days. He was great all around! I appreciate the companies commitment to resolving the issue.

It was almost time to close, we met Carol who was about to leave for the night. She was patient and pleasant. Was not in a hurry, she walk us through advising us on our purchase. Very efficient and fast completing the paperwork. I would recommend her anytime @Ashley - Boca.

Very nicely displayed furniture and coffee tables, lamps, all in different room arrangements.

Pam from Boca Raton City Furniture was great. She is the best will be going back to that store any time we buy furniture.

Very Helpful, courteous & informative.

Always great buying furniture from here. Staff is very helpful

Cyle was very helpful

Alex was wonderful! A great help in our selections.

Giving 2 stars because I loved the furniture selection in this location's showroom, but Michelle was rude and took advantage of my situation. I came here while visiting family in the area, and already had another order placed at a different Ashley back where I live in Wisconsin. However I preferred the furniture I saw in person in Boca and decided to cancel my original order. Michelle told me the shipping from Florida to Wisconsin will cost hundreds more than the cost for local shipping, but when I told her that I'll just go order it back in WI then she insisted that the furniture I picked was only available regionally in the south and I can't order it back up north to save on shipping. I was naive and took her word. Well I found out when I went back to the Ashley in WI (separate reason) that I could have placed the order for the furniture I liked more in FL through their store after all because everything just comes from national distribution centers. This whole experience ruined the Ashley brand for me as a whole.

Nice choices for our needs..Christopher was a wonderful guide..hoping for a smooth delivery

Alex R. Showed me the different bedroom sets I picked online and I was able to make a decision quickly. I told him I would like to have delivery in 2 days and he and the Ashley/City team got it done. The furniture is set up and works well like that in the showroom. Thx

Very impressive . Helpful. Caring under standings. Very comfortable to deal with Thanks for your help

Sales rep was knowledgeable & very helpful

Daniel was a great salesman! He was very attentive and knew exactly what we were looking for! Ask for him if you want great service!

Such a great experience, Portia was amazing. Best furniture buying experience.

The service from the lady at the desk was very quick and helpful. She was very informative about my purchase and return policy.

I had a great experience. John was very knowledge able and courteous. If you visit the store ask for John.

We've made to big purchases since moving here to FL. for our new home and couldn't have been more please with the service we received form Nick our Sales guy. He was very knowledgeable, listened to us, and guided us around the store showing us different options. We will be using them again when needed and definitely calling on Nick to guide us through the purchase.

Chris was very helpful and patient.

Walked around for an hour , found a dining room set and floor length mirror I wanted to buy. No one offered to help me or even acknowledged me. Since I couldn't 't get anyone to help me I was unable to buy what I wanted.

Portia was extremely helpful and knowledgeable! She made us feel comfortable and taken care of

I’ve been shopping exclusively at City Furniture for the past 25 years. Angel made great suggestions and helped me find all the furnishings I needed for our home!

We had a wonderful first experience at AHS with Darwin! We shared that our son was on a budget for first apartment, he showed us a variety of items within. No pressure, only great options. Thank you!

Great service from John D. He took care of us and walked around to find what we needed.. answer are questions..

I would like to Thank Keith who assisted us with our purchase. He was helpful, courteous & knowledgeable. However, the same cannot be said if other staff members, some of whom didn't even lift there head from their phone while speaking to me. I walked the entire store without one person asking if I needed assistance. And when I found someone she was rude, dismissive & distracted by her laptop. I really like the contents of the store but will not shop where common courtesy & customer service is non existent. Five stars to Keith. Zero to the rest

We had an excellent experience buying a couch tonight. We worked with Christopher, who was very knowledgeable about the 3 couches that we were interested in. He also did not push us towards a couch based on the price. Christopher sold us a couch based solely on the qualities we were looking for. Highly recommend.

Very pleasant experience. It was a pleasure furniture shopping at this location with Nestor.

Awesome customer service received from Ava in Boca. Friendly atmosphere and curtesy was extended by those I encountered during my visit there.

Not good!!!

My sales person Angel was so knowledgeable and easy to work with!

I recently visited the Ashley Home Store and had an outstanding experience, thanks to Ava Aitken. From the moment I walked in, Ava greeted me with a warm smile and a genuine eagerness to help. She took the time to listen to my needs and preferences, guiding me through the store with impressive knowledge about the products. Ava’s patience while answering my questions and her willingness to offer suggestions made the shopping experience enjoyable and stress-free. She helped me find the perfect pieces for my home while respecting my budget, and I never felt rushed or pressured to make a decision. Additionally, the store itself was well-organized and welcoming, making it easy to browse. Ava’s professionalism and friendly demeanor truly stood out, making me feel valued as a customer. I left the store not only with beautiful new furniture but also with the satisfaction of having received excellent customer service. I highly recommend visiting the Ashley Home Store, and if you get the chance to work with Ava Aitken, you won’t be disappointed! Thank you, Ava, for making my shopping experience so enjoyable!

Nik is an amazing sales guy. He helped my wife and I pick out a entire house of furniture! And a great guy to boot.

I was a little disappointed in my visit today because I asked to buy a city furniture $1000 gift card for a client and the guy that worked there told me they only had ashley furniture gift cards and I knew my client didn’t like ashley furniture so he sold me the ashley furniture one and then I asked the girl at the front desk if they had city furniture ones and she said yes so I asked him to return the ashley furniture one and change it to City furniture and now I have to wait a few days till he can change it and go all the way back to pick it up Round-trip for an hour from my house to pick up the gift card since my client does not like ashley furniture. I do not know why he said he had no city furniture gift cards without even looking! What a waste of my time and what a lazy guy not to check to see if he had the cards before wasting my time and making me now return that one and come all the way back to pick up a new one. I’m a big customer at your store if you look up my account and what a waste of time for me since he couldn’t even check to see if you had a city furniture gift card, which was right in the desk right by where he was standing. Thank God, the girl at the front told me you did ..or I would’ve had to hand my client ashley furniture that is not what I promised that I would get her!!! Very upset

Nice store. Staff is friendly and knowledgeable. Bought a couch and coffee table. Should arrive in a couple of days

Good service and explanation to options

Angel did a great job assisting in our purchase

Most delicious donuts we ever had!! Such unique experience as they are freshly made and the amazing variety of flavors just made it all an exciting treat. Deserves more than five stars!

Great sofa, great price, excellent sales rep! Highly recommend.

Elizabeth Holcombe, Beth Ann, helped me in the Boca Raton City Furniture store. She is fantastic! Beth Ann helped me pick out the perfect desk and showed me many beds and mattresses. She is professional and very knowledgeable about all of the products at City Furniture. She texted me that the desk was on the truck for delivery the next day because she knew I had time constraints. We love the desk and Beth Ann was instrumental in my purchase. Thank you Beth Ann! Always ask for her when shopping in the Boca Raton City Furniture.

Beautiful store! The staff is amazing! Our sales person John Dao went out of his way to help us.

It was great to work with John. We expressed our needs and budget. We did not waste any time and purchased the furniture at our datisfaction.

Everything went great as usual. Chris dabz is the best salesman ever. He treated me as family from the moment I arrived to the time I left.

It was a great experience. Chris D was very helpful and pleasant and so was the manager. They spent a lot of time with us 😊

We are returning guests for Carol Via she was absolutely wonderful! She helped us and was very conscious on what we wanted to spend she researched alot for us. She truly looked out for our best interest and when we move again we would love to come here and ask for her again. Thank you so much!! 💙

Carol Via was our salesperson and she was extremely helpful. She was knowledgeable about the furniture, made great suggestion, and made the whole experience very easy.

Great customer service! Sale person was very helpful!Amazing sale for decor! Thanks

I went to the show room found some pieces I liked the quality is average. A few days later I processed my order on the website and got an error page. The order never went through but they still charged my credit card!!!! Over $3,000 now I’ve spent hours on the phone with the call center in India and they basically say it will probably get refunded! I’ve had to open a complaint with consumer affairs and will probably have to call my credit card company and dispute the charges!!!! All this aggravation it isn’t with it! Will never do business with them again!

The first week of July I purchased $10k worth of items from Ashley. Everything was set to be delivered the last week of July, when the drivers came in to deliver, we noticed half of our order was missing, so we got on the phone with customer service and they said the usual "we apologize it will come in the next delivery" and they had to reschedule me for another day, meaning I would have to take another day off from work. The second delivery comes, and they bring the furniture in the wrong color, so once again we had to call customer care and let them know that this was incorrect so they took some of the items back and got me on a third day. Meanwhile, as part of our original $10k order, we received an adjustable base as a promotion. I was never called or informed that between the day I placed my order and the delivery date, they went out of stock. Originally, they told me "your items are reserved because you are on a schedule". The delivery driver was the one to tell me the expected delivery window will now be October-November, 4-5 months AFTER I placed the order. I have been countless hours on the phone with the Team Lead by the name Safari and another supervisor and no one can do anything. After all this, because the adjustable base was on back order Ashley Furniture without my authorization added the Wooden Slacks for the mattress to go on and charged me for it even though I did not need it because we were receiving the adjustable base. So they charged me without my consent, did not deliver in a timely manner, and continue to reschedule my delivery because they are incapable of organizing my delivery. Finally, I decided to upgrade to a King size bed and mattress to which they declined, I want to give them more money and I was fine paying a restocking fee, I just want to be able to sleep in my bed and put everything behind me. I demand I be able to upgrade to a King size bed, I am fine paying a restock fee, I want my bed and be done with Ashley Furniture

We bought a really beautiful new furniture for my daughter’s bedroom and it was perfect. Thank you guys!!

(Translated by Google) Everything arrived well, they were punctual (Original) Todo llego bien, fueron puntuales

I was at the Boca store this weekend. It is conveniently located off Airport Rd. I took my mom to purchase a new love seat for her new apartment. I wanted my mom to feel important in choosing her new piece of furniture. As soon as we walked into the store we were greeted and assigned a lovely sales associate Portia. I explained what we were looking for and our price budget. She guided us to a few options and my mom made her choice. Ashley Furniture has great price options and styles that are trending now. The entire process was seamless. I even sent an email to request a change in delivery date and Portia took care of it immediately. I highly recommend shopping at the Boca location of Ashley Furniture. Looking forward to sitting with my mom in her new beautiful piece. Thank you!!!!

My experience at the City Furniture was great. Nik was an excellent and informative salesman. However I can’t give a full view of my whole experience since the large couch was damaged during delivery. I am letting them try to fix it. But that is only with the assurance from Ashley furniture that I will get a new couch if the repair cannot be done. I cannot except any dents. I’m still waiting on the delivery of my dresser

So I want to acknowledge my sales Mr. SAM VERY PATIENT AND KIND!!!! I was really indecisive about my choices but he was very honest and open to help me and spouse out. When I finally my decision on which bedroom set I wanted, he sat down with me and spouse through the whole process. Through the finances was kind of different which I excepted but he was very certain about me getting my bedset and he made it happened!! He was so so pleasant and patient with us. I truly appreciated his customer service skills. The Store was very clean even with painting going on. Thank you again Sam!!!!! We need more people like him!!!

Great service

(Translated by Google) Excellent attention, Chris was very helpful to us in finding the right products for us (Original) Excelwnte atención, Chris fue de mucha atuda para nosotros en encontrar los productos adecuados para nosoteos

Darwin went above and beyond to help me!

Ava was amazing and helped me furnish my home office quickly and without any salsey hassle at all!

Horrible Experience! I bought furnitures from this place with insurance that was promised to return my $300 after 2 years. Never received that check for it. I called customer service and got directed to the local store. I got email from an employee, who got permission from the manager, saying that they would give me a credit to pick something out at the store. I came, they didn’t honor it because the person is no longer working there. DON’T LET THEM SCAM YOU. The lady I talked was no accommodating at all! Unwilling to listen!

One and done. I walked around the entire store looking for a sofa and not one person approached me to help. I was invisible, apparently. No customers were in the store, but the sales people were happy just talking to one another and staring at their cell phones and work tablets. Zero customer service must be the strategy at Ashley.

Excellent service. Our salesman Alex Ware was a pleasure to work with, no pressure and made it very easy for us. Would definitely recommend Alex and look forward to working with him again...

Amazing furniture in their showroom. Very helpful staff as well!

We are very happy with the quality, the service John was very patient sales person, he make time to explained every detail and he was respectful and kind. We appreciated 😉

Came to city furniture/ashley to purchase stuff with my parents for our new home! Jeff was amazing and so was the manager Gabby!

The best Ashley/City store around. Carol did a great job helping me with my purchases

Beautiful showroom with an amazing selection! We worked with Beth Ann and she was extremely helpful in helping us order our coffee table.

Keith was wonderful with helping and explaining all specs for my dad and me when we came to buy bedroom furniture!

We had a great experience shopping for furniture today and we would Like to give a shout out to Alex Rodriguez for his help with our purchase.

Excellent service excellent delivery

Great selection of merchandise to choose from!

This place is the best!

Regardless the small amount that I spent, this young lady gave me full attention and then some. If I needed more I would visit your store because of her.

Wonderful place to go to Alex Rodriguez was amazing salesman

Beautiful furniture! I ordered a beautiful sleeper sofa. Would have liked the option to upgrade to a better mattress.

Very respectful very friendly. Kind words. Made sure I was happy and very polite. I will continue to do business with them. They deserve a 10 ⭐️ if it was available. Keep up the awesome work.

Great job! Enjoyed working with Marilyn

Our Sales Representative Jeff at the Boca Raton store was awesome. He was detailed and took his time with us with no pressure. The best shopping experience for our furniture, EVER !! Thank you Jeff and Ashley Furniture for an awesome experience.

Came to find a couch, bed frame, and table at City & Ashley Furniture but no one approached or helped us. We got dirty looks from workers. I’m not sure if it was our skin color, age, or appearance but workers only seemed to be helping white customers. Very disappointing. Ended up buying the same couch we wanted at Rooms 2 Go for cheaper.

Keith was great to work with. We got what we wanted and were out in a few minutes. Us New Yorkers appreciate that prompt service 😊

Damar, our sales person was very helpful. Within the hour we made our purchase and were very pleased to have it delivered the following morning! But be forewarned, free delivery means “assembly required”!

I found the bedroom set of my dreams at Ashley’s. I also met a truly awesome salesperson by the name of Portia Gordon. who was knowledgeable, lovely, and not pushy. Portia and her manager James Russ are completely professional and they are the type of people who give a store a great reputation. ❤️

Very professional and helpful

I am very happy with my overall experience with Ashley Furniture. From a polite greeting upon entering the store, the ease of getting products ordered, the quality of products and the delivery, everything was wonderful. My sales representative, Charlene, was helpful and quick to answer questions and create the order when we were ready to purchase. The delivery team was professional and handled all the items with care. We love the new look of our home.

Ranya was very professional and helpful to me..I would highky recommend her to anyone

I shopped for furniture for my new apartment and loved the different choices and styles available. Beth Anne was a great assistant and helped my entire family in the process.

Pam is an excellent sales person. Good selection and pricing.

Sebastian and James were awesome

This is the email I send to custumer service: The damage occurred when they were putting the bed frame together. They pushed the bed against the wall many times, I told them that they were scratching the walls , but they didn't care. They literally open 4 small holes in my walls. I just painted all walls. My apartment is empty, there was not more furniture, except from what they delivered. They lay all parts of the bed against the walls. Also there is oil black stains in the furniture, and black finger prints all over. The two men that delivered the items, were so disrespectful, raising their voice at me, shouting at me, and you. Scary situation. Iam very disappointed; very bad experience.

Juan Carlos is a true professional and really went the extra mile for my client

Great store, great service.

Had a great experience at the store. Caro and all the other employees were super helpful and the selection is so big! I found the best couch!

We had a wonderful experience with Alex! He was very informative and helpful without being pushy!

Had a great experience at Ashley. My girlfriend and I were looking for a couch and we’re able to find one that matched what we were looking for (and for a great price) in just a few minutes. It was not in stock so we had it delivered FOR FREE the next day. The delivery people gave us a 3/4 hour time frame then texted us 30 minutes before, and called 15 minutes before to make sure we were home. They brought the couch inside and put it exactly where we wanted it, and even offered to build it. All we needed to do was screw on the legs so we built it ourselves, so we declined, but it was a nice offer. Overall a great experience! Would definitely shop there again.

As always, Ashley has come through once again. The process is much easier than previously. My foster child has her new bedroom set and she's ecstatic. Thank you

By far , city/Ashley furniture location with the best customer service out of all locations. Jasmine Kadam provided fantastic customer service- she greeted us at the door, followed up with us in a timely manner and made the checkout process seamless and easy. Cafe provides free freshly baked cookies which were clutch in terms of keeping our active toddler busy :)

Very pleasant experience! Keith was very helpful! Found my coffee table in no time!

Shopping was easy. The delivery process was the worse customer service I have experienced. No accommodations. Just sit at home for the day and wait. I was told “sorry we don’t have control over deliveries”. We will surely take your money and then hang you out to dry. If you do not like that policy feel free to reschedule. Or you do have the option to cancel your order if you choose to do so. They simply do not care. Customer service is a thing of the past my friends. Update. Got my delivery at about 12:30. But got a call last night from their social media department asking me to take down this review. So I reposted after removing a star. Seriously.

I purchased a new bedroom set last week and was extremely satisfied on all ends. The product looks beautiful. The price is what I would have expected to pay and was a better price than other furniture stores. In addition, the customer service was fantastic. Elizabeth (Beth) helped assist me at the boca Raton location. She was knowledge about the products and provided me with different options and prices. Beth, also, provided me all the different options for warranty, imstallatiom, delivery, returns, and extra packages to protect the furniture. Beth was extremely patient with me, as it took a while for me to decide on what bedroom set I wanted. Beth was professional, courteous, and patient. Thank you Beth and thank u Ashley furniture.

Incredible quality, variety and service! Sam Alkishawki was very professional, patient and knowledgeable. Great buying experience today!

Keith did an excellent job, listening to what I was looking for and showing me options to meet that.

Initially it was fine. Charlene was nice. After a while of looking around I found a sofa for my niece. Then a dining table. I wanted the table and was told I had to hire a moving company to get it.?? Of course she had recommendations of people. I said I have a truck and could take it myself. Charlene said I couldn’t do that. I talked to a manager and they were willing to lose over $1700.00 over a $350 table. If it wasn’t for my niece I would have walked. Now. As I was going to pay I asked about the “Special financing” Charlene ignored me. Then. For me signing up for the website I was given a $50 coupon to use. I showed them and I was told it Didn’t apply to this store. Again. I’m f it wasn’t for my niece. I would have walked away. I did buy the sofa, no financing. I’ll NEVER buy anything else from Ashley. NEVER!!!!! Terrible experience!!! In reality No stars should be given.

We had the most wonderful experience today at city Furniture with Pam. She was so attentive and kind and helped us so much and even helped us decide because we just were overwhelmed and she wasn’t overpowering at all. I can’t wait to do business with Pam again when we start looking again for furniture!!!!💙💙💙

Alex was a great help to finding just what I needed for my house, definitely recommend shopping here

Carolyn was very helpful!

Christoper was an amazing help to me in selecting furniture for my new apartment! Thank you Christoper for everything.

Sales person was very helpful. Explained everything clearly. Would recommend this business And sales person.

Angel guided us to whatever we asked in the furniture store. He was pleasant and very helpful while we purchased our STUFF! It was a pleasure doing business with him.

No refunds allowed don’t buy here!!! I bought a sectional couch from this location. Rep was great with helping me get delivery and set up. It was never disclosed that this Ashley furniture is owned by City furniture and there is a no return policy. I am attempting to return part of the sectional couch which customer service is refusing. They state all sales are final once delivered. I bought 4k worth of furniture and my only option is to dispute it all or keep it all. Just want to return part of the couch. Now being forced to return the entire purchase. Customer service hangs up on you after refusing to help. Rep in the store swears she explained there were no returns. Never mentioned once during purchase.

Best store ever, Carolyn was excellent, she helps us get the right furniture and open a credit line for us too. We’ll definitely come back to see her and buy other things we need.

Love my new table. Delivered within 48 hours of purchase

A special Thank you to Tania for giving us great knowledge of the store products and making the experience easy.

Excellent Service and great furniture with early delivery