Ashley Boca Raton, FL 33431

I really want Ashley Furniture to pick up all this furniture and give me a complete refund so I can take my business elsewhere. Bought living room furniture for my son who was going away to college in November. The sofa was delivered and they never installed a leg in the center of the sofa, a part critical for structural integrity. I am certain the sofa is now damaged and your escalation specialist won’t replace it even though it was delivered defective. We spent an hour speaking to someone weeks ago that was supposed to send us out the leg we haven’t received to date. That issue is still unresolved. On the same day we scheduled to have a rep come out and see about the chair that was delivered with a metal corner structure unsoldered. Today your company sent out a claim department representative that said the damage is a manufacturer defect and suggested we have it fixed ourselves because it will probably take another six months to replace. Can you imagine? Well, at least he was honest! That issue is still unresolved. I contacted the customer service department and they connected me to someone in your “corporate customer care department” and because they failed to ship me the missing leg they are insisting that I send a photo of the missing part so she can clarify what it is she needs to send me? What?! And we are still waiting for the side table on back order? I refuse to continue to call a department ironically called “Corporate Customer Care” that provides everything but customer care. I ordered this furniture six months ago! No one in your customer care department cares about your customers. Six more months is unacceptable!

Adam was very helpful and pleasant will be back!

If you need a furniture DO NOT buy here or next door. Bunch of clowns working here pretending to be good honest sales people, I was taken care of by Ava Aitken, if you see her run the other direction. She was great at getting me to buy the sofa. But the sofa got delivered and it was not what I expected, I called and called and emailed and tried to get stuff fix immediately after deliver (literally same day) and all I hear was crickets Do yourself a favor a go spend you hard earned money somewhere else. You are welcome!

We stopped by to see buy furniture, and spend a good time at the store. We asked for water for the child, we were arrogantly denied the request!!! it's not human! terrible service!!

City Furniture: Quality is so so, but price and selection are good. Unfortunately delivery service, customer service "reliability" is terrible. We've had 3 deliveries for just one order and had to send back the wrong furniture each time. We are still waiting for OUR furniture month later (even though our salesperson promised all was in stock and ready for delivery) Neither Karla Hernandez, our sales rep, nor the store manager have contacted us regarding our order. We have spent tens of thousands of dollars at City Furniture this past year but the bottom line is once they've made the sale no one cares as evidenced by the numerous poor reviews.

Not my cup s tea..slot of oversized stuff nd contemporary..the chairs to most of the dining room tables weighed a ton nd I personally feel their quality it not good looks like they try to make i up in the gaudiness of the items ..We were very disappointed ..I had bought a kitchen tables ,chairs nd cupboad years ago it was a piece of garbage the arm chairs broke within 9 months of purchase nd he drawers on the cupboard too it was all pressed board junk .overpaid by alot ..I kicked myself a 1000xs..beware beware ..

I will start off by saying amazing customer service from sales rep Veleta! I went in looking for a mattress and ended up getting a sofa too. From the very beginning Veleta was friendly and helped me narrow down my choices in sofas. She answered every question I had no matter what it was. This made my shopping experience a 10/10. Love my new furniture!

DO NOT PURCHASE ANYTHING FROM THIS FRANCHISE ASHLEY FURNITURE! And since they are connected to City Furniture - be wary of them too! 60 DAYS and still waiting for placemats purchased in January 2022 (part of bigger living room and dining room package). When the driver was delivering the items in January, they were missing the placements - which was said on a recorded line to customer care and followed with customer care electronically with a "claim." The driver later relayed, per customer (lack of) care, that the driver made the delivery of all the items. I have asked (several times) for customer (lack of) care to produce the recorded telephonic conversation between the driver, myself, and the customer service the day of delivery - where I clearly state that "I did not receive my ordered placements." This conversation is the supporting documentation proving my case and they say; they retain all recordings forever! I've called and logged several "claims" with customer (lack of) care - with a typical we'll "get back to you in 48 hour." After 48 hours, 96 hours - 1 week, I call customer (lack of) care and the same retread statements..."we have to get research that"..."it will take 48 hours"....this has been going on for nearly 2 months or 60 days...."we need to conduct research for 48 hours".... I realize these are placements, but this miniscule concern has grown and festered into bigger concern with Ashley/City Furniture and their customer (lack of) care how they steamroll over the average joe... BE WARNED...today placements, tomorrow your piece of a sectional couch or the drawers for bedroom set!