Ashley | Boca Raton, FL 33431

Phil was so helpful. I great salesperson. Not pushy and very helpful.

Alex at the Boca Raton Ashley/City Furniture did a 5 star job in helping me. I highly recommend Alex!! 🌟 🌟🌟🌟🌟

Their "Free" delivery gets dropped off at your front door in a box. Furniture was damaged inside the box, yet the box was not dented or damaged?? They obviously do not inspect their furniture before packing and delivering it. This accent chest had a completely Broken leg and damaged door. I was required to submit an online claim online with photos. After spending 1 hour and 15 minutes on the phone with customer service who tried to convince me to keep the broken furniture for a small discount, I was told the piece is out of stock. They refused to refund. I even went back to the store to speak with the store manager who could not help me. I have disputed with Amex. This City Furniture owned company has gone down hill over the years. I strongly suggest buying from a competitor company such as "Rooms to Go" who at least stands by their product.

I have tried to cancel my order at least 6 times. I finally had to dispute the charge with the credit card company. This has caused so much unnecessary calling and emailing. They just can’t get it right.

Very good pillow I love them

Our sales rep Tony Cárdena was so helpful and amazingly accommodating of our needs. I brought my mom in to buy a recliner (she’s very ill) and he was amazingly helpful and attentive to our needs!!!

Run the other way! Staff in the store were very pleasant however had a horrible experience with customer service. I was told all items were in stock when the order was placed & set up delivery 3 months out which they said was no problem. In the mean time, I had received an email that the order was cancelled! Trying to resolve this was a joke; emails went unanswered, and two customer service reps were unable to tell me why or who cancelled it until finally a third customer service rep said it was not cancelled and still setup for the scheduled delivery. Then received another email that the sofa was on backorder. On the scheduled delivery day, I received some of the items. The sofa was on backorder like I was told and had to hear it from the delivery men that a table & chair set was also on backorder! I even called the day before to confirm the order and no one said anything about the table set. Another email came through to confirm delivery of the table & sofa but when I called to confirm, I was told it was sent in error. I finally received all items after 4 months but will never shop there again.

Portia was amazing helping me select furniture for a senior that has special needs. Thank you Portia!