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Ashley Store Boca Raton, FL
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Boca Raton, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Boca Raton, FL
Ashley is the spot to find everything you need to make your home design dreams come true. From the coziest sectionals to show-stopping wall art, effortlessly transform your space. Stop by to discover why we’re one of the top-rated furniture stores in Boca Raton, FL.
Welcome to Ashley HomeStore in Boca Raton, FL!
Turning your vision into a reality should never be a hassle. We stock our expansive showroom with the trendiest pieces and timeless finds to simplify your buying journey. Whether you’re ready to splurge or on a tight budget, you’ll always find something at Ashley Boca Raton, Florida.
How To Find Us & When To Visit
See, touch, and try out your options when you shop in-store. We’re easy to spot on Airport Rd, right next to City Furniture. Come by any day we’re open between 10 a.m. and 9 p.m. If you want to beat the crowd, stop in on Monday nights after 6 p.m. or Thursday afternoons before 4 p.m.
Shop Mattress Varieties in Boca Raton, FL
Upgrade your night’s sleep with the latest technologies and designs. We’re home to popular brands like Tempur-Pedic, Beautyrest, Purple, Scott Living by Retonic, and more. Check out our exclusive Ashley Sleep mattresses for incredible deals on similar comfort and support. From California Kings to Twin XLs, you’ll find plenty of sizes, designs, and comfort levels for everyone.
Customer Service, Quality, Selection, & Diversity
A top-tier shopping experience awaits you at Ashley Boca Raton, FL! No matter where you are in your buying journey, our trusted advisors can assist you. With a keen eye for spotting pieces to complete your look, we’ll answer all your questions and offer guidance during your personalized showroom walkthrough.
We’re constantly updating our showroom with the latest trends and unique pieces. Revamp your living room, bathroom, bedroom, outdoor space, and more at Ashley Boca Raton. You’ll find countless interior design styles with pieces that resonate with you. Unclear about your vision? Explore our curated Ashley Lifestyles collections, like Urbanology and Modern Refinery, to see different interior design styles come to life.
Ashley Gives Back
As one of the leading furniture stores in Boca Raton, giving back is a top priority. We’re passionate about our social responsibility, donating to several local organizations and foundations. Our contributions to Hope to Dream, St. Jude Children’s Research Hospital, Metropolitan Ministries, and more make positive strides for significant causes. We’re dedicated to empowering communities and improving the planet to create a better world.
Customer Service
In-store offers
What our customers say
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When you go, ask for Sebastian. The managers are customer centric. Ashley! Great name, great products, great recommendations, great results. That's Ashley
Beware of the delivery policy. I had an option of free delivery to my address or premium delivery for a few hundred dollars which meant the driver would put the furniture together. I opted to have free delivery as I could put the furniture together by myself. When the delivery driver got to my condo building he stated that he cannot bring the furniture pieces up to my condo. Granted I live on the 3rd floor with an elevator. He stated he can only bring the pieces to the lobby and/or elevator and not inside my unit leaving me to manhandle the furniture up the elevator to my unit by myself. Just be aware what they mean by free delivery
The sales person was great, but I had problems with my delivery and there has been no follow up by them. They gouged my headboard hitting a flood light with it and my footboard had a crack in the wood. Not sure if the crack happened while they were assembling or if it was that way from the factory. They sent a repair person out to fix both of those items, being as I did not want to have to send the furniture back and get it replaced because I needed the room set up for a guest. However, my bigger issue was that I had a really nice Beautyrest latex foam mattress also delivered at the same time. It was heavy and because it is a “plyable” mattress I assume because it is foam versus spring. When the truck pulled up, the first thing they did was roll the mattress out of it onto the parking lot. They did not carry it off the truck, they just pushed it out. Then they decided it was too heavy for the three of them to carry so they rolled it in like a ball up my steps and into my condo. Hitting railings and mistreating it horribly. It has carry handles on the side but they did not use them, instead pushing and rolling it up the stairwell. It was very poorly treated and I paid a lot of money for the mattress. I did call the store now several times to see if there was anything they were willing to do about it, either monetarily or something else and they say they’ll look into it and they just don’t ever call me back. The last time I called, I asked for the store manager. They told me he was busy and then I needed to leave a message with my sales person because he would talk to her first anyway. So I left a message with her again, but she was the one who hadn’t gotten back to me with a resolution all the other times I called. This time she didn’t even call back nor did the store manager. So this is the first time I’ve ever bought furniture from Ashley furniture, it will now also be the last. It doesn’t matter how good your sales person is if no one follows up if there ends up being a It doesn’t matter how good your sales person is if no one follows up if there ends up being an issue on the delivery end. They were very rushed and hurried and careless. There really is no excuse for that or not getting back with a resolution.
Very knowledgeable and professional staff. Delivery is great!
Great experience
Excellent Service! Angel Fuentes was incredibly friendly, knowledgeable, and attentive throughout our visit. He took the time to provide us with detailed information about the sofa beds we were interested in, ensuring that we made an informed decision. Highly recommended!
Great customer service
Bought an expensive recliner. Came to my house damaged. After that I got into the hoops and loops and they have the worst customer service ever.
Designer- Ava Joy showed me beautiful items that added elegance to our new home… strongly recommend touring this showroom!
Great, next day delivery, quality furniture
Portia is the best sales associate at city furniture.
Alex is awesome!Great asset to your company!He provides clear and detail explanations about the products we wanted to buy.Thank you Alex!
The quality of the furniture is second to none, the prices are just right and the service is great. Adam, at the Boca Raton store was just great!
Very nice salesperson. Answered my questions. No pressure.
Dennis was friendly, helpful and kind. He made our experience very comfortable.
Jeff was very helpful and professional.
We want to compliment Angel Fuentes of Ashely furniture on Airport Road in Boca Raton, Florida, for his outstanding service during our recent trip there. He listened to what we wanted and needed, and went out of his way to find furniture that met our wants and needs. Our furniture came exactly when we wanted it to come; we opted for the delivery that came with building the furniture for us, and the two delivery people did a great job, putting it together before arriving and installing it in our home carefully. So far, we are very happy with the dining set, the counter stool, and the desk and chair we bought. Bravo, Angel and Ashley!!!
I came in with my wife to look for a large sectional couch. And Dennis helped us with making our decision very easy. He was great throughout the entire process. I would highly recommend coming in and seeing Dennis at Ashley furniture.
Excellent service.. polite..knowledgeable..efficient
Dennis was great
Adam is a very nice person and an excellent salesmen very knowledgeable and personable it was a pleasure doing business with him I will definitely tell my friends and family to shop at Ashley/City furniture to ask for Adam.
Jane’s Alex. Was great salesman Place is terrific
Delivery was on time and seamless. Staff was quite helpful and thoughtful. Will definitely consider using them again Kg
The sales agent was very nice!
Chris Dabney was great
Just bought a beautiful living room set from Angel.He was very professional and knowledgeable..great experience.
I had a store credit, which I wanted to use before it expired. Staff were very friendly and helpful.
Great place to shop for furniture, very knowledgeable and helpful sales associate. I was very happy with my purchase !
Ava was great, easy to deal with and no pressure!
Alex Ware is the best salesman very knowledgeable and professional
Adam was a fantastic sales representative! He was very helpful and took his time through the whole process to help us find the perfect couch.
My experiences at the Boca Raton location have consistently been outstanding. I initially purchased furniture from this store six years ago, and I am pleased to say that it remains in excellent condition. Today, I returned to upgrade my bedroom set and was delighted to find a beautiful selection at a great price. I had the pleasure of working with Marilyn, whose warm and joyous demeanor made the experience truly enjoyable. Her professionalism, attention to detail, and thorough assistance ensured a seamless and satisfying shopping experience. I highly recommend this location for its exceptional furniture quality and superior customer service.
great sales associate patient and knowledgeable
Portia Rocks! She was very helpful and provided additional assistance on measuring I will definitely refer her to friends. Thanks for making things enjoyable!
Angel was amazing
I had a great experience at Ashley, I had a wonderful time with the sales person, her name is Carol Via, she’s amazing, explains every detail and very friendly.
From the first moment I went to the store, Ms. Yasemin's interest, professional approach and customer satisfaction-oriented attitude were effective in my decision. Many thanks to her.
Cyle was extremely helpful
Horrible experience. Their furniture smells like formaldehyde and they have terrible customer service. Don't buy from them!
Excellent! My husband and I were very well looked after by Niki, who showed us several furniture options until we found the best one for our home.
The customer service is very professional and personal.
Hector was very friendly,helpful and professional. The store manager also very friendly and professional.
My salesman Eddy was super friendly, welcoming and made some recommendations to us that were extremely helpful. We purchased a sectional/sleeper sofa and can not wait for delivery. Thank you Eddy for the no pressure approach you took with me and helping make my purchase go smoothly. Keep up the good work!!!
I had a great experience with a very helpful and friendly sales associate, Brittany E. She helped me find exactly what I was looking for and for the right price. I am very satisfied with my purchase.
Jeff was awesome. Great salesperson, patient and professional.
Wonderful❤️ Josh was awesome great service
Brittany did a wonderful job. She was very good at showing me all the available items. She’s a wonderful asset to City Furniture.
I liked the selection and prices of the combined stores of Ashley and City Firniture.
Had a great experience again, when stopped by to make a couple of changes to our order, Alex Ware was not available so a very nice woman was able to help us, and it went very smoothly, she was hispanic I’m sorry cannot remember her name, but everyone there is very nice helpful and professional, thanks again for a great shopping experience, I would give you 10 stars if I could!!
Our visit was to purchase additional furniture that compliment our recently purchased living room furniture at Ashley. We were assisted by Brittany and Crystal and able to quickly find what we needed. We were very happy with the friendly service they provided. Thank you!
The Boca location Ashley store is a beautiful venue… The selection inside seems endless… Very helpful staff… No pressure and it was nice to have a guide to take us to what we were looking for… Oh, and this store actually has an indoor café with fresh baked cookies ..free to customers… It was a great experience good selection👍
Great customer service
I enjoyed selecting my furniture at Ashley Furniture because of the great selection and service to the customer. I would recommend Ashley’s for that reason.
Marilyn helped us find the best sofa for our living room. She was friendly and helpful and guided us through the process with ease. I would definitely recommend going to Ashley for your furniture needs and when you do ask for Marilyn she was fantastic!
Juan was super patient and very helpful!
We were very pleased with the assistance provided by Juan Paredes Valencia during our visit to the Boca Raton store. He was both professional and patient with us.
Crystal, my sales rep was absolutely wonderful so helpful and knowledgeable and extremely personable
Josh was a great sales person providing great information and anwering all questions! Very happy with the furniture i bought today
Alex was very helpful.
Dennis was super helpful, and found us the perfect bed! I would recommend Ashley to anyone looking for quality furniture sold by a quality person!!
Portia is the best! She is super qualified and kind. Highly recommend her!
She has the patience of a Saint. She helped me make a number of decisions on color and style for my couch and chairs and table.
Great sales lady was amazing
Very helpful and friendly service.
(Translated by Google) Good afternoon, when I arrived they treated me well, however I already had the reference of the mattress I was looking for, the place I went did not have it in stock, they told me that I can pick it up today before 8:30 pm at the branch from Támarac 25 miles away, I go to the Tamarac branch, I arrive at 6:10 pm and they tell me that the pikup is already closed, I couldn't pick up my mattress and well I only have the trip and the fatigue and of course the annoyance of having made me go to the branch 25 miles away, it seems to me a lack of respect and negligence that they are not clear about the schedules (Original) Buenas tardes, cuando llegue me atendieron bien sin embargo ya yo tenia la referencia del colchón qué estaba buscando, en el sitio que fui no lo tenias en stop, me dicen que lo puedo retirar hoy mismo antes de las 8:30 pm en la sucursal de támarac a 25 millas de distancia, me dirijo a la sucursal tamarac llego a las 6:10 pm y me dicen que el pikup ya esta cerrado, no pude retirar mi colchon y bueno solo me quedo el viaje y el cansancio y por supuesto la molestia de haberme hecho ir hasta la sucursal a 25 millas, me.pardce una falta de respeto y negligencia que no tengan claro los horarios
Great customer service from Alex, our salesman. Dealing with an 89 year old senior, Alex was very professional, patient and accommodating. We will definitely ask for his help again in the future. He actually made this dreaded shopping trip a pleasure!
(Translated by Google) Nice experience, we feel very comfortable in a very pleasant environment, a wide variety of furniture and decoration for your home, and very good prices and offers (Original) Linda experiencia,nos sentimos muy cómodos en un ambiente muy agradable ,mucha variedad de muebles y decoración para tu hogar ,y muy buenos precios y ofertas
Very satisfied with the representative.
Excellent experience with Alex aka Arod.
Excellent service. Great selection of merchandise. Salesman Chris Dabney was quite helpful and very personable.
Sales representative was very helpful.
Great service. Friendly and efficient.
Marilyn was wonderful !
It it was a very pleasant experience. Sam was very helpful and attentive.
We went to the store in Boca Raton, Alex ware was the salesman who helped us find a great bed for my son. Alex was very patient, he walked us through the entire store until we found what we wanted. Thank you, Alex, for your help.
Portia Gordon was an excellent sales representative. Thank you for your help. Happy New year!🎆
Love, Love, Love Ashley! The store is well stocked and well appointed. We always find what we are looking for at great prices. The staff is very friendly!
Angel was wonderful. He took the time to help us get the right bedroom set.
Damar the sales person was great. (I am changing this from my original 5 star review) Absolutely everything else was a disaster. I still do not have a bed to sleep on and they sent the service tech with no parts to fix the issue. I have supplied pictures of the wrong items that came. Their own installers let customer support know it was wrong I have spent hours on the phone. I have adjusted my schedule to allow them to fix their issues and still nothing. I could not be more dissapointed. And was even now notified the second bedroom set could not be repaired today as well. What a horrible experience.....
Well spoken for. Helped tremendously in recommendations as well as helping with the finance. Great conversational skills. Very respectful towards us 10/10 would come back
We purchased a bed frame and mattress from Ashley furniture. Our experience at the store was very positive, and our salesperson, Lorena Cassidy, showed us all the possible choices. She spent a lot of time with us and we never felt rushed or pressured. Our bed will be delivered in a week.
Angel Fuentes is one of the best furniture salesman I’ve ever dealt with in my entire life. The pleasure was 100% mine. He’s the go to ‘Duderino’, If you really need help picking out the best furniture to suit your needs.
(Translated by Google) Don't buy here...they are a complete scam (Original) No compren aquii..son una completa estafa
This people sucks… if a furniture brokes under their warranty they make your life a hell and dont want to reimburse your money
My salesman Nikolai Dunn was so respectful, professional and helpful! They should all be like him to make the purchase a fun experience!!!
Sevastian was very helpful. He was not pushy and took alot of time answering all my questions. He made my shipping experience great.
Mikayla Blake, was very professional, and helpful, assisting us during all the purchase process! Highly recommend!
My experience at city furniture was really good. My sales associate sevastian was very professional and helped me find exactly what i needed at a good price
Angle was the best experience we ever had at your store didn’t rush us took his time and had knowledge where every piece of furniture was from living room furniture to bedroom to mattress explained everything best shopping for home furniture ever
Claudia Jordan provided excellent customer service. She was warm and welcoming when I entered the store. Because of Claudia’s excellent service and care, I was satisfied with my purchases. Well done Claudia!
Hector was an excellent person to show us around, know what we wanted, and extremely helpful, polite and courteous. When I come back to this store, I will make sure Hector is there.
Salesman John was very helpful in finding exactly what we needed. Explained everything in detail and made shopping pleasant.
Carol Via was amazing, she helped find my a table with the best price. I truly appreciate her
We looked around on our own and when we found what we wanted, the sales person was nearby and made. the purchase quickly. Thank you Cyle.
Alex provided superior service!
We love Ashley furniture. Was a great experience. Took advantage of the Black Friday sale and got a new kitchen table. Can’t wait for it to be delivered
Top 5 stars!
Love Ashley Furniture! Great customer service!
Carolyn was very helpful in choosing my new furniture set for my new apartment. She was very patient and carefully chose each right piece for me in my price range.
Portia at city furniture was the best! She was kind and very funny. If you’re going to the Boca location please ask for her.
Pam was the best! She was very insightful and helped decision make which was very supportive. She was personable friendly and honest. I will be back for sure!
We had a great experience with Keith. He was very helpful.
Angel is best furniture sales ever
I ordered 6 items on the November 10th 2 items out of stock until march April and 1 was missing on my delivery!!! !!!! And no notices about it!!! I have to go in the store to see what is going on!!!!! I was delivered only 3
We had a great experience from start to finish. John was knowledgeable and offered wonderful customer service. Thank you!
I went into the Boca Store looking for a queen size sleeper sofa as well a dinette set for my eat in kitchen. Keith was my sales associate. He was very knowledgeable and very professional. He was also patient and took the time to show me everything I requested to see. His supervisor was also knowledgeable and explained all that I needed to know. I highly recommend this store
JJ was super quick and efficient. Great customer service skills. Thank you!
John G was awesome!!! So helpful and fun to work with
Smooth and easy Transaction. Very accommodating with delivery options.
She very friendly and knowledgeable
Salesperson Angel was excellent. Would have liked all pieces to be in stock
Very disappointed here, I bought a chair last week and was told I am able to go to the distribution center this weekend to pick up and when I get there they tell me that they have none. I order a couch and the sales rep tells me I will be getting it all at once after first being told it would come separately. I just don’t like the poor communication and getting people’s hopes up. The guy was nice and all but it would be better if yall were a little more organized.
Don't waste your time here. They will use scare tactics and manipulate inventory so that they don't have to honor advertised prices. False advertising! I went in to buy a bed set, couch and mattress and they tried to sell me the bed set at full msrp when the site advertises it on sale hundred lower. I well be making a refund and take my business else where.
Had a wonderful experience at the Boca Raton Location. Doovie was quick, informative, and made the whole process a breeze. Also, incredible pricing for quality furniture. Highly recommend!
Went into Ashley to purchases a mattress. Mikayla was our rep and she was very knowledgeable and helpful in making our purchase!
Professional understanding wonderful service I enjoy to deal with her
Leaving this review mostly for the shopping experience and the customer service. Carol in the store was great, and she continued to follow up with us after our purchase to set up our delivery, and checked after the delivery to make sure everything was ok. I wish I had gotten the name for our delivery person since he was also very helpful and careful. Thank you!!
Angel was great! He help us find the best sectional for our living space based on functionality, space, and budget.
my sales rep was great very very nice. I appreciate it the extra time she allowed me to have to make my decisions.
John G was really great! Listened to our goals and suggested the perfect pieces for our taste. Great selection of furniture
My sales representative - jasmine Kadam made the experience enjoyable and her expertise led to a sale
We walked in to the store and Carol Via welcomed us immediately. My husband and I had a great experience, she is very sweet and had lots of patience with us. She answered all the questions and gave all details we need it. We purchased a new bed room set and a desk with chair for my office. Can’t wait for my new furniture be delivered. If can give her more stars I will give 10. Highly recommend Carol and Sebastian who also assisted to expedite the sale. Thank you for the great customer service we received.
Good communication
Thank you Carol for your help. A knowledgeable and experienced sales lady with nice taste. Thank you again.
It was a good experience. They have too many options and the sales person ( Priscila) was very helpful
Our salesman Darwin was very polite knowledgeable and helpful!
Pamela was amazing snd she was very attentive throughout the whole process.
Keith was wonderful & very helpful. Salesmen usually push me away but he gave us room to breathe.
Shopping at Ashely was a great experience. JJ greeted us at the door and was very helpful. When we ordered our dining set he was able to link the delivery to an order I placed at City Furniture the previous day to ensure we'd have everything shipped on the same day.
I visited the Boca store and was greeted by James Alex, a very friendly and knowledgeable salesman. He asked what I was looking for and was patient and ultimately found the perfect couch! One of the best experiences I’ve have while visiting the store! Will definitely be back!
Great service, knowledgeable salesperson, Mikaela. Very efficient. Looking forward to our new furniture. Thank you.
Excellent service and selections at this location! John was great to work with, answered all Our questions and found us the bed we were looking for within budget! Will visit again.
Definitely recommend this Ashley store, thanks a lot to Sevastian Barnes The best Ashley store in our area
Worked with Kyle & Lily at City Furniture Boca Raton. They were excellent to work with.
Great staff .good quality furniture and great value. Quick professional delivery
Christopher was awesome and he was patient with my mother.
My husbabd and i had a very eventfull and pleasant experience with our salesperson James Ware. He was very experienced with his knowledge of merchandise plus details and put us in the right direction. Looking forward to our delivery.
We were greeted by Alex and instantly asked what we were looking for in a very pleasant way. He walked us through the store pointing out all our options. He was never pushy or demeaning. A true people person. We anxiously await the delivery of our furniture.
Excellent furniture and team work
I was greeted @ front door by Ms Charlene who was very friendly and helpful with my search .
I was in a few furniture stores , but the associate Tania Wagner went above and beyond
Angel Fuentes was our salesperson. He was so helpful and patient!! I would 100% go to him next time I need any furniture!
Jonathon was amazing. He listened to me and what I was looking for. He found exactly what I wanted and provided excellent customer service. I will return to make additional purchases.
Great place to pick up great products for the home. Our sales rep was very professional and made us very comfortable shopping in the store. Our experience there will surely convince us to shop there again.
Angel helps us tonight. Great assistance and super kind. More than recommended!
Yasmine Ayse Kadam was great. She helped us with all our questions and had a lot of knowledge on the furniture and styling our home. The manager also helped us a lot. Had a great experience again. We have been customers since 2019. Thank you.
After several attempts to get my couch and coffee table fixed, I am pleased to say Ashley Furniture has done the right thing. There were some hiccups in the process, however, Harry Segura made sure to fix this and followed up with me to make me happy. He was professional, kind and understanding. The repair man Steve who came was the only one who could finally fix both my coffee table and couch on separate days. He was great all around! I appreciate the companies commitment to resolving the issue.
It was almost time to close, we met Carol who was about to leave for the night. She was patient and pleasant. Was not in a hurry, she walk us through advising us on our purchase. Very efficient and fast completing the paperwork. I would recommend her anytime @Ashley - Boca.
Very nicely displayed furniture and coffee tables, lamps, all in different room arrangements.
Pam from Boca Raton City Furniture was great. She is the best will be going back to that store any time we buy furniture.
Very Helpful, courteous & informative.
Angel was amazing in helping me pick my furniture! Amazing service!!
Cyle was very helpful
Alex was wonderful! A great help in our selections.
Giving 2 stars because I loved the furniture selection in this location's showroom, but Michelle was rude and took advantage of my situation. I came here while visiting family in the area, and already had another order placed at a different Ashley back where I live in Wisconsin. However I preferred the furniture I saw in person in Boca and decided to cancel my original order. Michelle told me the shipping from Florida to Wisconsin will cost hundreds more than the cost for local shipping, but when I told her that I'll just go order it back in WI then she insisted that the furniture I picked was only available regionally in the south and I can't order it back up north to save on shipping. I was naive and took her word. Well I found out when I went back to the Ashley in WI (separate reason) that I could have placed the order for the furniture I liked more in FL through their store after all because everything just comes from national distribution centers. This whole experience ruined the Ashley brand for me as a whole.
Nice choices for our needs..Christopher was a wonderful guide..hoping for a smooth delivery
Alex R. Showed me the different bedroom sets I picked online and I was able to make a decision quickly. I told him I would like to have delivery in 2 days and he and the Ashley/City team got it done. The furniture is set up and works well like that in the showroom. Thx
Very impressive . Helpful. Caring under standings. Very comfortable to deal with Thanks for your help
Sales rep was knowledgeable & very helpful
Daniel was a great salesman! He was very attentive and knew exactly what we were looking for! Ask for him if you want great service!
Such a great experience, Portia was amazing. Best furniture buying experience.
The service from the lady at the desk was very quick and helpful. She was very informative about my purchase and return policy.
I had a great experience. John was very knowledge able and courteous. If you visit the store ask for John.
We've made to big purchases since moving here to FL. for our new home and couldn't have been more please with the service we received form Nick our Sales guy. He was very knowledgeable, listened to us, and guided us around the store showing us different options. We will be using them again when needed and definitely calling on Nick to guide us through the purchase.
Chris was very helpful and patient.
Walked around for an hour , found a dining room set and floor length mirror I wanted to buy. No one offered to help me or even acknowledged me. Since I couldn't 't get anyone to help me I was unable to buy what I wanted.
Portia was extremely helpful and knowledgeable! She made us feel comfortable and taken care of
I’ve been shopping exclusively at City Furniture for the past 25 years. Angel made great suggestions and helped me find all the furnishings I needed for our home!
We had a wonderful first experience at AHS with Darwin! We shared that our son was on a budget for first apartment, he showed us a variety of items within. No pressure, only great options. Thank you!
Great service from John D. He took care of us and walked around to find what we needed.. answer are questions..
I would like to Thank Keith who assisted us with our purchase. He was helpful, courteous & knowledgeable. However, the same cannot be said if other staff members, some of whom didn't even lift there head from their phone while speaking to me. I walked the entire store without one person asking if I needed assistance. And when I found someone she was rude, dismissive & distracted by her laptop. I really like the contents of the store but will not shop where common courtesy & customer service is non existent. Five stars to Keith. Zero to the rest
We had an excellent experience buying a couch tonight. We worked with Christopher, who was very knowledgeable about the 3 couches that we were interested in. He also did not push us towards a couch based on the price. Christopher sold us a couch based solely on the qualities we were looking for. Highly recommend.
Very pleasant experience. It was a pleasure furniture shopping at this location with Nestor.
Awesome customer service received from Ava in Boca. Friendly atmosphere and curtesy was extended by those I encountered during my visit there.
Not good!!!
My sales person Angel was so knowledgeable and easy to work with!
I recently visited the Ashley Home Store and had an outstanding experience, thanks to Ava Aitken. From the moment I walked in, Ava greeted me with a warm smile and a genuine eagerness to help. She took the time to listen to my needs and preferences, guiding me through the store with impressive knowledge about the products. Ava’s patience while answering my questions and her willingness to offer suggestions made the shopping experience enjoyable and stress-free. She helped me find the perfect pieces for my home while respecting my budget, and I never felt rushed or pressured to make a decision. Additionally, the store itself was well-organized and welcoming, making it easy to browse. Ava’s professionalism and friendly demeanor truly stood out, making me feel valued as a customer. I left the store not only with beautiful new furniture but also with the satisfaction of having received excellent customer service. I highly recommend visiting the Ashley Home Store, and if you get the chance to work with Ava Aitken, you won’t be disappointed! Thank you, Ava, for making my shopping experience so enjoyable!
Nik is an amazing sales guy. He helped my wife and I pick out a entire house of furniture! And a great guy to boot.
I was a little disappointed in my visit today because I asked to buy a city furniture $1000 gift card for a client and the guy that worked there told me they only had ashley furniture gift cards and I knew my client didn’t like ashley furniture so he sold me the ashley furniture one and then I asked the girl at the front desk if they had city furniture ones and she said yes so I asked him to return the ashley furniture one and change it to City furniture and now I have to wait a few days till he can change it and go all the way back to pick it up Round-trip for an hour from my house to pick up the gift card since my client does not like ashley furniture. I do not know why he said he had no city furniture gift cards without even looking! What a waste of my time and what a lazy guy not to check to see if he had the cards before wasting my time and making me now return that one and come all the way back to pick up a new one. I’m a big customer at your store if you look up my account and what a waste of time for me since he couldn’t even check to see if you had a city furniture gift card, which was right in the desk right by where he was standing. Thank God, the girl at the front told me you did ..or I would’ve had to hand my client ashley furniture that is not what I promised that I would get her!!! Very upset
Nice store. Staff is friendly and knowledgeable. Bought a couch and coffee table. Should arrive in a couple of days
Good service and explanation to options
Angel did a great job assisting in our purchase
Most delicious donuts we ever had!! Such unique experience as they are freshly made and the amazing variety of flavors just made it all an exciting treat. Deserves more than five stars!
Great sofa, great price, excellent sales rep! Highly recommend.
Elizabeth Holcombe, Beth Ann, helped me in the Boca Raton City Furniture store. She is fantastic! Beth Ann helped me pick out the perfect desk and showed me many beds and mattresses. She is professional and very knowledgeable about all of the products at City Furniture. She texted me that the desk was on the truck for delivery the next day because she knew I had time constraints. We love the desk and Beth Ann was instrumental in my purchase. Thank you Beth Ann! Always ask for her when shopping in the Boca Raton City Furniture.
Beautiful store! The staff is amazing! Our sales person John Dao went out of his way to help us.
It was great to work with John. We expressed our needs and budget. We did not waste any time and purchased the furniture at our datisfaction.
It was a great experience. Chris D was very helpful and pleasant and so was the manager. They spent a lot of time with us 😊
We are returning guests for Carol Via she was absolutely wonderful! She helped us and was very conscious on what we wanted to spend she researched alot for us. She truly looked out for our best interest and when we move again we would love to come here and ask for her again. Thank you so much!! 💙
Carol Via was our salesperson and she was extremely helpful. She was knowledgeable about the furniture, made great suggestion, and made the whole experience very easy.
Great customer service! Sale person was very helpful!Amazing sale for decor! Thanks
I went to the show room found some pieces I liked the quality is average. A few days later I processed my order on the website and got an error page. The order never went through but they still charged my credit card!!!! Over $3,000 now I’ve spent hours on the phone with the call center in India and they basically say it will probably get refunded! I’ve had to open a complaint with consumer affairs and will probably have to call my credit card company and dispute the charges!!!! All this aggravation it isn’t with it! Will never do business with them again!
The first week of July I purchased $10k worth of items from Ashley. Everything was set to be delivered the last week of July, when the drivers came in to deliver, we noticed half of our order was missing, so we got on the phone with customer service and they said the usual "we apologize it will come in the next delivery" and they had to reschedule me for another day, meaning I would have to take another day off from work. The second delivery comes, and they bring the furniture in the wrong color, so once again we had to call customer care and let them know that this was incorrect so they took some of the items back and got me on a third day. Meanwhile, as part of our original $10k order, we received an adjustable base as a promotion. I was never called or informed that between the day I placed my order and the delivery date, they went out of stock. Originally, they told me "your items are reserved because you are on a schedule". The delivery driver was the one to tell me the expected delivery window will now be October-November, 4-5 months AFTER I placed the order. I have been countless hours on the phone with the Team Lead by the name Safari and another supervisor and no one can do anything. After all this, because the adjustable base was on back order Ashley Furniture without my authorization added the Wooden Slacks for the mattress to go on and charged me for it even though I did not need it because we were receiving the adjustable base. So they charged me without my consent, did not deliver in a timely manner, and continue to reschedule my delivery because they are incapable of organizing my delivery. Finally, I decided to upgrade to a King size bed and mattress to which they declined, I want to give them more money and I was fine paying a restocking fee, I just want to be able to sleep in my bed and put everything behind me. I demand I be able to upgrade to a King size bed, I am fine paying a restock fee, I want my bed and be done with Ashley Furniture
We bought a really beautiful new furniture for my daughter’s bedroom and it was perfect. Thank you guys!!
(Translated by Google) Everything arrived well, they were punctual (Original) Todo llego bien, fueron puntuales
I was at the Boca store this weekend. It is conveniently located off Airport Rd. I took my mom to purchase a new love seat for her new apartment. I wanted my mom to feel important in choosing her new piece of furniture. As soon as we walked into the store we were greeted and assigned a lovely sales associate Portia. I explained what we were looking for and our price budget. She guided us to a few options and my mom made her choice. Ashley Furniture has great price options and styles that are trending now. The entire process was seamless. I even sent an email to request a change in delivery date and Portia took care of it immediately. I highly recommend shopping at the Boca location of Ashley Furniture. Looking forward to sitting with my mom in her new beautiful piece. Thank you!!!!
My experience at the City Furniture was great. Nik was an excellent and informative salesman. However I can’t give a full view of my whole experience since the large couch was damaged during delivery. I am letting them try to fix it. But that is only with the assurance from Ashley furniture that I will get a new couch if the repair cannot be done. I cannot except any dents. I’m still waiting on the delivery of my dresser
So I want to acknowledge my sales Mr. SAM VERY PATIENT AND KIND!!!! I was really indecisive about my choices but he was very honest and open to help me and spouse out. When I finally my decision on which bedroom set I wanted, he sat down with me and spouse through the whole process. Through the finances was kind of different which I excepted but he was very certain about me getting my bedset and he made it happened!! He was so so pleasant and patient with us. I truly appreciated his customer service skills. The Store was very clean even with painting going on. Thank you again Sam!!!!! We need more people like him!!!
Great service
(Translated by Google) Excellent attention, Chris was very helpful to us in finding the right products for us (Original) Excelwnte atención, Chris fue de mucha atuda para nosotros en encontrar los productos adecuados para nosoteos
Darwin went above and beyond to help me!
Ava was amazing and helped me furnish my home office quickly and without any salsey hassle at all!
Horrible Experience! I bought furnitures from this place with insurance that was promised to return my $300 after 2 years. Never received that check for it. I called customer service and got directed to the local store. I got email from an employee, who got permission from the manager, saying that they would give me a credit to pick something out at the store. I came, they didn’t honor it because the person is no longer working there. DON’T LET THEM SCAM YOU. The lady I talked was no accommodating at all! Unwilling to listen!
One and done. I walked around the entire store looking for a sofa and not one person approached me to help. I was invisible, apparently. No customers were in the store, but the sales people were happy just talking to one another and staring at their cell phones and work tablets. Zero customer service must be the strategy at Ashley.
Excellent service. Our salesman Alex Ware was a pleasure to work with, no pressure and made it very easy for us. Would definitely recommend Alex and look forward to working with him again...
Amazing furniture in their showroom. Very helpful staff as well!
We are very happy with the quality, the service John was very patient sales person, he make time to explained every detail and he was respectful and kind. We appreciated 😉
Came to city furniture/ashley to purchase stuff with my parents for our new home! Jeff was amazing and so was the manager Gabby!
The best Ashley/City store around. Carol did a great job helping me with my purchases
Beautiful showroom with an amazing selection! We worked with Beth Ann and she was extremely helpful in helping us order our coffee table.
Keith was wonderful with helping and explaining all specs for my dad and me when we came to buy bedroom furniture!
We had a great experience shopping for furniture today and we would Like to give a shout out to Alex Rodriguez for his help with our purchase.
Excellent service excellent delivery
Great selection of merchandise to choose from!
This place is the best!
Regardless the small amount that I spent, this young lady gave me full attention and then some. If I needed more I would visit your store because of her.
Wonderful place to go to Alex Rodriguez was amazing salesman
Beautiful furniture! I ordered a beautiful sleeper sofa. Would have liked the option to upgrade to a better mattress.
Very respectful very friendly. Kind words. Made sure I was happy and very polite. I will continue to do business with them. They deserve a 10 ⭐️ if it was available. Keep up the awesome work.
Great job! Enjoyed working with Marilyn
Our Sales Representative Jeff at the Boca Raton store was awesome. He was detailed and took his time with us with no pressure. The best shopping experience for our furniture, EVER !! Thank you Jeff and Ashley Furniture for an awesome experience.
Came to find a couch, bed frame, and table at City & Ashley Furniture but no one approached or helped us. We got dirty looks from workers. I’m not sure if it was our skin color, age, or appearance but workers only seemed to be helping white customers. Very disappointing. Ended up buying the same couch we wanted at Rooms 2 Go for cheaper.
Keith was great to work with. We got what we wanted and were out in a few minutes. Us New Yorkers appreciate that prompt service 😊
Damar, our sales person was very helpful. Within the hour we made our purchase and were very pleased to have it delivered the following morning! But be forewarned, free delivery means “assembly required”!
I found the bedroom set of my dreams at Ashley’s. I also met a truly awesome salesperson by the name of Portia Gordon. who was knowledgeable, lovely, and not pushy. Portia and her manager James Russ are completely professional and they are the type of people who give a store a great reputation. ❤️
Very professional and helpful
I am very happy with my overall experience with Ashley Furniture. From a polite greeting upon entering the store, the ease of getting products ordered, the quality of products and the delivery, everything was wonderful. My sales representative, Charlene, was helpful and quick to answer questions and create the order when we were ready to purchase. The delivery team was professional and handled all the items with care. We love the new look of our home.
Ranya was very professional and helpful to me..I would highky recommend her to anyone
I shopped for furniture for my new apartment and loved the different choices and styles available. Beth Anne was a great assistant and helped my entire family in the process.
Pam is an excellent sales person. Good selection and pricing.
Sebastian and James were awesome
This is the email I send to custumer service: The damage occurred when they were putting the bed frame together. They pushed the bed against the wall many times, I told them that they were scratching the walls , but they didn't care. They literally open 4 small holes in my walls. I just painted all walls. My apartment is empty, there was not more furniture, except from what they delivered. They lay all parts of the bed against the walls. Also there is oil black stains in the furniture, and black finger prints all over. The two men that delivered the items, were so disrespectful, raising their voice at me, shouting at me, and you. Scary situation. Iam very disappointed; very bad experience.
Juan Carlos is a true professional and really went the extra mile for my client
Great store, great service.
Had a great experience at the store. Caro and all the other employees were super helpful and the selection is so big! I found the best couch!
We had a wonderful experience with Alex! He was very informative and helpful without being pushy!
Had a great experience at Ashley. My girlfriend and I were looking for a couch and we’re able to find one that matched what we were looking for (and for a great price) in just a few minutes. It was not in stock so we had it delivered FOR FREE the next day. The delivery people gave us a 3/4 hour time frame then texted us 30 minutes before, and called 15 minutes before to make sure we were home. They brought the couch inside and put it exactly where we wanted it, and even offered to build it. All we needed to do was screw on the legs so we built it ourselves, so we declined, but it was a nice offer. Overall a great experience! Would definitely shop there again.
As always, Ashley has come through once again. The process is much easier than previously. My foster child has her new bedroom set and she's ecstatic. Thank you
By far , city/Ashley furniture location with the best customer service out of all locations. Jasmine Kadam provided fantastic customer service- she greeted us at the door, followed up with us in a timely manner and made the checkout process seamless and easy. Cafe provides free freshly baked cookies which were clutch in terms of keeping our active toddler busy :)
Very pleasant experience! Keith was very helpful! Found my coffee table in no time!
Shopping was easy. The delivery process was the worse customer service I have experienced. No accommodations. Just sit at home for the day and wait. I was told “sorry we don’t have control over deliveries”. We will surely take your money and then hang you out to dry. If you do not like that policy feel free to reschedule. Or you do have the option to cancel your order if you choose to do so. They simply do not care. Customer service is a thing of the past my friends. Update. Got my delivery at about 12:30. But got a call last night from their social media department asking me to take down this review. So I reposted after removing a star. Seriously.
I purchased a new bedroom set last week and was extremely satisfied on all ends. The product looks beautiful. The price is what I would have expected to pay and was a better price than other furniture stores. In addition, the customer service was fantastic. Elizabeth (Beth) helped assist me at the boca Raton location. She was knowledge about the products and provided me with different options and prices. Beth, also, provided me all the different options for warranty, imstallatiom, delivery, returns, and extra packages to protect the furniture. Beth was extremely patient with me, as it took a while for me to decide on what bedroom set I wanted. Beth was professional, courteous, and patient. Thank you Beth and thank u Ashley furniture.
Incredible quality, variety and service! Sam Alkishawki was very professional, patient and knowledgeable. Great buying experience today!
Keith did an excellent job, listening to what I was looking for and showing me options to meet that.
Initially it was fine. Charlene was nice. After a while of looking around I found a sofa for my niece. Then a dining table. I wanted the table and was told I had to hire a moving company to get it.?? Of course she had recommendations of people. I said I have a truck and could take it myself. Charlene said I couldn’t do that. I talked to a manager and they were willing to lose over $1700.00 over a $350 table. If it wasn’t for my niece I would have walked. Now. As I was going to pay I asked about the “Special financing” Charlene ignored me. Then. For me signing up for the website I was given a $50 coupon to use. I showed them and I was told it Didn’t apply to this store. Again. I’m f it wasn’t for my niece. I would have walked away. I did buy the sofa, no financing. I’ll NEVER buy anything else from Ashley. NEVER!!!!! Terrible experience!!! In reality No stars should be given.
We had the most wonderful experience today at city Furniture with Pam. She was so attentive and kind and helped us so much and even helped us decide because we just were overwhelmed and she wasn’t overpowering at all. I can’t wait to do business with Pam again when we start looking again for furniture!!!!💙💙💙
Alex was a great help to finding just what I needed for my house, definitely recommend shopping here
Carolyn was very helpful!
Christoper was an amazing help to me in selecting furniture for my new apartment! Thank you Christoper for everything.
Sales person was very helpful. Explained everything clearly. Would recommend this business And sales person.
Angel guided us to whatever we asked in the furniture store. He was pleasant and very helpful while we purchased our STUFF! It was a pleasure doing business with him.
No refunds allowed don’t buy here!!! I bought a sectional couch from this location. Rep was great with helping me get delivery and set up. It was never disclosed that this Ashley furniture is owned by City furniture and there is a no return policy. I am attempting to return part of the sectional couch which customer service is refusing. They state all sales are final once delivered. I bought 4k worth of furniture and my only option is to dispute it all or keep it all. Just want to return part of the couch. Now being forced to return the entire purchase. Customer service hangs up on you after refusing to help. Rep in the store swears she explained there were no returns. Never mentioned once during purchase.
Best store ever, Carolyn was excellent, she helps us get the right furniture and open a credit line for us too. We’ll definitely come back to see her and buy other things we need.
Vert good shopping experience. Huge selection for every room. Sales Associate Damar was terrific. He knew the inventory; was very patient and professional.
Love my new table. Delivered within 48 hours of purchase
A special Thank you to Tania for giving us great knowledge of the store products and making the experience easy.
Excellent Service and great furniture with early delivery
Pam was very helpful. We had a pleasant experience with our purchase .
Sales and Customer Service couldn't be better!!! Also very impressed with delivery and professional setting up my complete bedroom set. Awesome employees. Kind and Courteous!
Alex was very helpful! He made sure my boyfriend and I got the best sofa ever.
Love my furniture but our sales person lied to make the sale. I even left a message on his personal voicemail at Ashley in boca and he never called back. I don’t do business like this!!! I would leave no stars if it was an option
Wonderful choices Charlene my salesperson was wonderful !!! I’ll be back !
Everyone here was extremely professional and helpful without leaving us feeling pressured. Really loved our salesman, James Alex, he was insight and knowledge of the pieces we were interested in purchasing. We will definitely buy from them again
Portia greeted me and eventually found chair and Portia was very professional. Wrote me up and called delivery service. Chair was delivered that day. All personal at. Ashley and City very helpful.
Thank you Nestor for your professionalism and efficiency. Because of people like you, I will always choose Ashley Furniture.
Jeff was great
Thanks to Sevastian and James for the help. We got a great deal on a tempurpedic mattress and I have had a great night sleep the last 2 nights.
Love everything about my experience ! Jeff was literally the best and he made the purchase super easy . He even offered complimentary cookies while I was there with my family . Thank you so much !
Missing pieces and no instructions on the bed I purchased.
Someone was at the door and was taken care of immediately. No issues . it's a good thing I went to store because the furniture was on sale
(Translated by Google) Huge showroom. Lots of choice for all tastes. We were served by Joshua who clearly showed us all the options available for our dining room furniture with a small chocolate biscuit as a bonus for my wife. Excellent service. (Original) Immense salle de montre. Beaucoup de choix pour tous les gouts. Nous avons été servi par Joshua qui nous a clairement montré toutes les options disponibles pour notre mobilier de salle à manger avec, un petit biscuit au chocolat, en prime, pour mon épouse. Excellent service.
Idk why they sent me a link to review them. But here it goes. Walked in on a Saturday afternoon by myself. Walked the entire store for 45 minutes. Store was relatively empty. There was more salespeople than shoppers. By a huge margin. Not a single one ever said hello to me. I walked around sitting on about 10 couches total testing them out even though I was already pretty sure what I wanted. I was right that couch was very comfortable like the online reviews said. Funny enough it was right behind the sales station. They sat at their station talking to each other, complaining, eating, no less then 8 of them walked buy me a potential customer sitting on a couch.... at a place... that sells couches. 1 walked by me like 10 times. She brought two other customers over to try and sell them the couch I was sitting on. I wasn't mad. I was just going to see if anyone was going to say hello to me inside of an hour, and if not go home and buy two of the couches online. Finally - a guy looked my way and said hello. I told him man.... I just been waiting her for over 25 minutes on this couch waiting for someone just to say hi. 5 minutes later I paid for the two couches and left. Whole transaction took maybe 2 minutes. The sales manager and salespeople here should be ashamed at themselves. Too dumb to notice a customer that's been patiently waiting to give them money. 2k in quick sales by literally saying hello. All of them need to find new jobs. If you are hiring salespeople go ahead and toss any resumes that have Ashley on their work history. They couldn't close the fridge door let alone a deal. The couch was nice though. Comfy. Good looking. Reasonably priced. If I ever need anything from here again - I'll just go look in person and order from home.
We had a great experience, our sales person was very helpful without the pressure. We can’t wait to get our furniture delivered!!!
Loved it
Today I went into the Ashley Furniture Store in Boca Raton and had amazing service. We worked with Danny to purchase our first living room and dining room sets. He made sure that we loved everything we were purchasing. Thank you Danny!
Ava is one of the best sales representatives I’ve ever dealt with she had all the patients great knowledge of the products and help direct us into the right fit for furnishing our new home Thank you for all your help. Ava will be looking forward to doing business with you again when I have the need. Best Pat & Steph
I will NEVER Buy anymore furniture from Ashley City Furniture again. Your prices are way too high for thr poor quality of your furniture. I wish I had gone to Rooms To Go instead ! ! !
I was warmly greeted upon entering the store. An associate was immediately available to show me the items I was interested in. Great selection of furniture and items were very well displayed.
Excellent place to shop and customer service is great.
Dealt with Damar at City furniture/Ashley. He was very professional and made my purchase transaction extremely easy. Great place and great customer service.
Amazing shopping experience with Hector. Professional and Patient
Great selection and amazing service
Great delivery: called, came,unloaded. Put furniture in the spots where we wanted them. Had white glove service( took the packaging/ boxes/ plastic with them). Easy in easy out. Great job!
caring knowledgeable helpful gentlemen . great deal. Alex Ware and Juan Carlos
Your business can’t even get my name right. I scheduled for the morning delivery and they change it to the late afternoon with no option for me to change it. It’s a problem after another one with your business. UPDATE: be aware that this store will mislead you, show you a couch model and quality in the store but you will be delivered a cheaper quality one, rock solid that it’s impossible to sit on and then will blame you and will not allow you to change it even for a more expensive one. They say they charge $99 for restocking but charge you more than $200. Then they mislead you to select something that you do not want and when you are delivered the trash they decide to give you, you are left with no further option. That’s it. You can’t even sit on the couch but they expect you to keep it and pay for it. I went for a couch and was left with a nightmare. I have a formal mediation claim and I will take them to court if I have to!
Yana was great and very informative and helpful
Really pleased with driver going above and beyond. I have had bad experiences before but this was a pleasure
Dumar,.was.great in helping me order chairs and picking out a rug.
The buying experience was exceptional! The delivery went smooth and seamless. I love the furniture and it’s high quality and aesthetically looks great. I would definitely buy from Ashley again!
Rude salesperson.overpriced. just left the store and bought online
Jeff was amazing & patient to help us find exactly what we needed.
Alex in the Boca Raton store was excellent to work with. He's very knowledgeable, professional and personable. We would definitely do business with Alex and the Boca store again.
Damar was great!!!! After a bad experience a couple years ago at this location (but city furniture) I went back and I’m so happy I did. Quickly found exactly what I needed for my new home within my budget
was a nice experience I'm happy. I hope I'll happy with the furniture too.
Great selection, very helpful and courteous staff- we were helped by Gian Carlo!
John was such a great help in my search for finding a couch. He was attentive and answered all my questions!
The atendente Angel is very polite and helpful.
I’m h
The salesperson was very helpful and efficient
Sales team knowledge and patient! Great experience!
Excellent experience, everything explained and great service
Cyle as always was a 10 out of 10. The best customer service and a pleasure to work with.
I was looking for a buffet and Alex was very helpful in finding the perfect one to go in my dining room. He let me shop throughout the store on my own first and then caught up with me to help me find this piece.
Wonderful, we found what we were looking for with our sales person.
Easy to shop with knowledgeable sales person. I found what I wanted for a great price.
Great service. !!!
The salesperson was terrible, he made me feel like I was bothering him when he was writing my order. Then he told me the delivery would be on Jan 19th. When in actuality they were out of stock and now I have to wait till the end of the month or longer
Very knowledgeable.. great help!
Ivan was super helpful and patient he took his time to helping us with finding and purchasing our furniture for our new home will definitely be back.
The sales rep. Arod was knowledgeable of the inventory on the floor and quickly looked up on the database those options that weren't. I was indecisive about what I wanted, but he was patient with me and helped me make the decision. I feel comfortable with my selection and look forward to its delivery.
Love our bed frame from Ashley furniture! The bed looks exactly how it does on their website. So comfortable and couldn’t happier with our new bed!
Salesman Giancarlo thought it was funny when he processed my credit card for our purchase. He stated 'sorry your card was declined ' not funny. I would have canceled the entire order but did not want to disappoint my wife.
Over priced and unhelpful staff
Nester at the Boca location was such a pleasure to work with. We knew exactly what we needed (a recliner) and he was able to help us find the perfect one. We were in and out of the store within 30 mins. Ashley quality never disappoints either. We'll be back!
We were shopping for a bedroom dresser and specific on the style, size and color. Daniel Lima met us at the door of this HUGE showroom and we told him what we’re were looking for. He took us to every single dresser matching our requests. Felt like we walked for miles as he pointed each one out for us. Daniel was so knowledgeable and patient. He knew the showrooms in and out. The piece was delivered yesterday and the driver was polite and right on time! Kudos to these employees. The only complaint I have with Ashley/City Furniture is the phone system. It is impossible to speak with a live person and that is frustrating as a consumer.
Ivan was very helpful and nice so it was a great experience he makes me wants to come back
Great service and they were professionals from the beginning all all the way into the end. Wonderful experience love the new furniture
Loved my no pressure experience at Ashley to find and purchase my new couch! Thanks for an easy and chill buying process. I can’t wait to enjoy my new furniture :)
Our sales rep was incredibly patient and knowledgeable about products at Ashley Home. Gracias Claudia
Great salesman
I wanted to share the great experience we had at Ashley/City Furniture on airport road. Our salesman John Gundlach was Wonderful. My husband and I had a lot of questions, were not sure exactly what we wanted, and John was patient, knowledgeable, and understood exactly what we needed, and didn't mind looking at multiple options, and all around great guy. Also, they have the best selection of furniture based on quality, which is hard to find today.
John was amazing. No pressure. Helpful and informative. We’d shop with him again.
Cyle yoder has a great deal of understanding customers needs and style I was so glad he was the one helping me with my purchase. I highly recommend Cyle Yoder to anyone who’s looking to purchase furniture.
Chris Dabney is excellent!
Angel was our salesman and he answered all of our questions. I would recommend this store.
lol. Was there for 20+ minutes minutes, NOBODY (employees standing around talking to each other, multiple areas🙃) bothered to ask if I needed assistance Left and just spent about 10K at RTG.
Knowledgeable friendly people
Damar was very helpful and informative. The best thing was that Damar didn’t harass us like normal agents at furniture stores. He gave us space and was available when ready to complete our purchase.
Alex Ware was a great help picking out my sofa , area rug and tables thank you!
Very easy, good help, nice selection
John Gundlach was FANTASTIC! He helped us purchase our dream couch! We were with him for over 4 hours and was so patient and kind! We looked at every couch possible in the store and he was there for us every step of the way. When you go here please ask for John you won’t regret it!
Sam was excellent. Helped us find exactly what we were looking for. Very helpful and very nice.
Terrible customer service and policies. DO NOT buy anything in store as I found out later that in store sales are final but you have up to 72 hours to return the same item if you buy it online. Of course the salespeople don’t tell you that in store. If you must, go take a look at the item in the store but buy it online so you’re not stuck with the item. Or better yet, buy from a store with better policies.
Excellent options and prices. JJ was phenomenal! Great service and very knowledgeable, highly recommend!
Greg was patient with us with all of our changes and was so knowledgeable and really helped us put together all of our rooms. Highly recommend!
Excellent and professional sales personnel. Hope furniture will be the same quality
Nick was great, super helpful. Made the decision easy!
Great help with showing us everything we wanted to see.. no pressure, just answers .. Ava Gardner ( not the actress) lol .. Was great
Very nice showroom with many options. I purchased a table and chairs, but a family member informed the same set was being sold on Amazon and another site for approximately 30% less than what I paid. I called the sales rep within 24 hours but they would not price match, however they did give me a hassle free full refund. I would shop here again but check the online pricing before making a purchase. I did not realize Ashley sold to third party, but I do now and will check pricing on Amazon and other sites to make sure I’m not overpaying. Good luck.
Large variety of furniture
Let me start with ALL the positives! The furniture was BEAUTIFUL. My sales associate was GREAT I got an amazing deal! Three pieces for $175. I bought a floor model which means you pick it up and take with you. I showed up about 7pm to pick up my purchased furniture. Unfortubately, the coffee table did not fit in my car so my friend with an SUV rushed over to help me. The pieces I purchased were located all the way in the back of the showroom. The nice lady at the foor was expecting me and greeted me with a FRIENDLY smile. However, no one would help or even offer to assist me with moving the furniture to the door. There were several male employees around, but no one offered (until the very end). The salesperson kindly opened the doors for me while we loaded the car. The furniture weighed more than me! Despite a couple bruises, the furniture looks FABULOUS in my new apartment and matches my wall unit PERFECTLY. I guess chivalry is outdated...atleast in Florida!!!
Great experience working with Ava. Informative and provided best options for me. Never once felt that I was being sold. No pressure. All good
J.J helped me with purchasing furniture and ensured the shopping experience was smooth and done with care. He made sure to explain all aspects of the process and what options I had in regards to shipping and warranties/add-ons. I left the store happy with my purchase and experience. This Ashley Furniture has some rockstar employees for sure!
Courteous service. Time efficient.
Did not have a good experience at all. Showroom beautiful but did not get good service at all. Wound up canceling order after numerous delivery issues.
Nice selection. Good customer service.
(Translated by Google) Excellent sales service and on-time delivery without problem (Original) Excellent service des ventes et de la livraison en temps sans problème
they was pretty good customer service skills nothing to say that was a very good experience thank you
Christopher could not have been more helpful. He took us to exactly what we were looking for. Our sofa sleeper should be here by Dec. 5th, and we can't wait! Thanks Christopher!!!
They have the absolute WORST customer sales service through the phone ice ever seen in 20 years. HORRIBLE! People are calling to get prices to later go to your store give you their money, but you don't want it? M0rrons!! The words service ever!! How do you expect to make money like this? Purple answers the phone, they don't know what they are doing, they place you in hold, then transfer you over and over until a master idi0t places your call on mute for you to get tired and hang up. It's unbelievable! G@rbage service!
The very best. Thank you.
Great, customer service, great quality furniture. All around positive experience!
Great Selection. Super helpful salesman Ivan
Here at 845pm to do a quick walk through to see if there is anything I would like to purchase. I would be glad to return to make a purchase. What should have happened was, the doors should still be open as the posted sign on the door states that the store closes at 9pm. If the store closes at 845pm or prior, then change the closing time to 845pm. I would have been glad to take the card of a sales associate had I seen something I liked and followed up with them the following business day to discuss a possible purchase. I would have been glad to leave the store by the posted time of 9pm. However, I will not return at any time now. I needed to make a substantial purchase for several items. I will go to Macys. I wasted my time driving here. Poor customer service, or lack or,especially as a store employee saw me exiting my car and locked the door as I was walking toward the building- you guys can keep your furniture. If this is how it is before a purchase, I don't want to even know what the post purchase experience would be like. Please update Google also to reflect your accurate closing time because it is not 9pm.
Love how easy it is and how inexpensive items are.
(Translated by Google) Excellent service and quality furniture. (Original) Excellent service et meubles de qualité.
Alex was great and very patient
Excellent help
Fantastic choice of furniture!
My salesperson was very good. Delivery was fine.
Marilyn was great. Very helpful and extremely knowledgable of all the products. Thanks!
Very large selection of furniture and we were helped by a low key but knowledgeable salesman. Would recommend Ashley to anyone.
Awesome and professional service by John!!!
Chris was very helpful.
John G. is the best! If your looking for honesty and dedicated to his customers this is who you want as your salesperson
Charlene was wonderful. So helpful and a joy to work with. She was able to find what we needed and have it delivered in 2 days. We’ll definitely be back!
Arod was great to work with. I would recommend him to anyone looking for furniture for their home.
Great products and prices. Angel Fuentes the best
Customer service & quality worse than poor! I Purchased a brand new couch and they sent one with water damage. This would not have been a problem because they agreed to replace it. However, they keep canceling the day of replacement and I’m losing days at work. Additionally their delivery staff sets a time window and 3 times sent emails changing the delivery window .. It feels as though the Ashley organization has No respect for their customer’s time I also purchased a bedroom “set”…. the two side tables in the show room matched the bed frame which is pretty much a pure white. Upon delivery, I immediately noticed that the side tables were not white, but a cream / antique type of color . While their delivery team was in my home (they saw the color deviation as well) , I rejected delivery and they called it in right away to customer service. At this point, I decided to go with different color side tables because it’s very difficult to match whites. I spoke with the customer service person on the spot and rejected delivery. Explained I would like the $600 credited back to my original form of payment, they agreed . It’s been eight days and I’ve not received my credit. Apparently they are holding this as store credit! I’m finished with my furniture shopping & cannot use store credit …. I will be inquiring with the FTC as they are selling water damaged items as well as forcing customers to pay for their poor quality items & mistakes . Not properly refunding what I paid when they sent mismatched end tables?? Should they rectify this problem with crediting my credit card after I contact management , i will edit this review to reflect such. UPDATE - their social media team contacted me after this review & issued the full $600 refund back to my original form of payment. I greatly appreciated their assistance.
My experience today with Luis was excellent. He helped me find what I wanted with curtesy and professional knowledge of his work.
Excellent experience with J.J
We honestly walked into the store with the purpose of window shopping. Just getting ideas about things we could do in the future. That quickly changed when we actually saw things that we really liked and at a reasonable price. On top of that our sales person Nestor was extremely knowledgeable, patient and went out of his way to explain every small detail. He answered all of our questions openly and honest and gave much appreciated opinions and options. So what started out as a window shopping trip ended up being a bedroom set purchase. All things considered ,the experience was amazing. Will definitely shop here again and recommend to friends and family.
My sales associate Alex was very professional and patient
Associates were well informed regarding stock and were able to direct us to the best options to meet our need
Came in today to search for a recliner for our nursery, and we were immediately greeted warmly by Alex Rodriguez, he showed us a few options and we found a chair we loved. We wanted to check out another store before making a decision, so we left but ultimately decided to return and purchase the one we saw. Alex was so kind and genuine in his time helping us, and made the shopping experience so enjoyable. Thank you Arod!!
Ava was a great help! Ask for her if you need any assistance!
First time shoppers at Ashley’s. Great experience and our sales associate Gian Carlo Roncal was more than amazing! Friendly, listened to your likes and dislikes. Also took time to make sure you have all you need. Highly recommend Gian.
Josh of City came all the way over to the Ashley side to assist me with the purchase of clearance items on the Ashley side. It was a small purchase, but he wrapped it and treated the whole transaction as if it was a large purchase. I feel he should be cited for going above and beyond.👍🏻
Chris Dabz was our salesperson and he made it also easy we sat down while he did all the work
Very helpful sales representative
Chris and Hector are amazing!!
Sam is an excellent communicater, but I presume you already know that...
Danny was amazing. We told him exactly what we were looking for and he found it. He was a pleasure to work with.
The sale person was so friendly and so helpful
My sales person Tiana Wagner who I have worked with before is always very sweet, professional and knowledgeable. She takes all the time that’s needed to help me get the right furniture for my space
My husband had a great experience finding a sofa bed with them. They have high quality items, fairly priced, and in stock!
(Translated by Google) A store that serves everyone, regardless of nationality. A place where you are enchanted by so much beauty, everything with good taste and good quality! We certainly want to be customers. (Original) Uma loja com atendimento a todos, independente da nacionalidade. Uma lija onde você se encanta com tanta beleza, tudo de bom gosto e boa qualidade! Com certeza desejamos ser clientes.
Awesome service !
Quentin was amazing If I had my own company I'd hire Quentin to run my sales force
This store has a lot of quality material, sometimes it is difficult to choose, but Veleta always helped us with a lot of patience and knowledge of the product. It was a very good experience, we will definitely buy from this store again.
Highly recommend! I worked with Sabrina and she was very helpful, kind, and worked hard to get me a good price. Furniture is great quality!
This was my first time shopping at Ashley Furniture. Nikolai made my experience easy and stress free. He never rushed me and answered all my questions.
Excellent sales person. Took his time and explained everything to us
Very impressive selection of furniture at good prices.sales help was excellent and very fast delivery.
Nester was amazing to work with. He made the process of furnishing my new apartment extremely simple and the result is fantastic!
Great service.
Great experience with Jonevief helping us select the perfect dresser and nightstand. Delivery was perfect.
Very helpful
Nikolai Dunn ( sales rep ) was fantastic. Listened to our concerns and was able to address them all. A pleasure to deal with.0
Very good experience,we had jasmine who was wonderful!!
Excellent service by employee! Made me feel at home when interacting with him. Hector was amazing! Thank you! Will come back! 👍
Just bought a great couch from Isaiah. Really impressed with his customer service. Very kind and helpful. Highly recommend the store and Isaiah.
Danny was amazing. Help was friendly, helpful, and knowledgeable about products and services. We also met with James, manager, to explain the Ashley corporate sales vs Ashley franchise sales. He was very helpful! Side note, indicating corporate vs franchise sales on the website would be very helpful.
Tania was great. Very patient and knowledgeable about the product offerings.
Dumar was very helpful. He explained the options for delivery with assembly and post purchase care and guarantees. We would come back.
Great service! Everyone was very helpful and knowledgeable.
The sales staff at this location are great let me state that. However, I purchased a $7000.00 bedroom set. When it was delivered it was put together in 5 min very quickly. 2 months later I sit in my bed and the bed drops. I removed the bed and saw how they installed the middle support leg. Totally incorrect. Tried called a few times was sent to different places no results. I tied to fix it and months later the same thing happened. I am a year and 2 months out of warranty and they refuse to help me and send anyone out to fix it. Said I should have looked when it was installed. Let me get this straight you want me to lift up a very heavy king size Mattress right after it was installed to check underneath. If I wanted to do that I wouldn’t have paid to have it assembled. Everything from Ashley breaks a year after purchase right after warranty is up. If you are looking for furniture I wouldn’t recommend this place to anyone
I had a wonderful experience at Ashley Furniture today. I especially want to thank Danny for his time as well as patience! He listened and his advice was much appreciated. I look forward to getting my new furniture and will definitely go back to purchase additional items. Ashley offers a huge selection and the prices are reasonable.
Found a specific sleeper sofa of interest online, called the store and Arod confirmed the model was on showroom for us to see. We were there within the hour and he helped us complete a very efficient purchase.
Phil was very helpful and explained all of our options thoroughly. This is our second time visiting the store and we will most definitely return.
Jonathan was so patient and helpful when I came in to buy new furniture. Him and the whole team were super nice.
Great service with very nice people
Great selection, great prices and friendly staff.
My salesperson was so helpful in showing me exactly what I was looking for and explaining my different options. This kind of service relieved the stress of furniture shopping and I ended up returning purchase additional items instead of putting it off. Thanks Chris S.
Love shopping here. Everything I need. I have to say, Sabrina the sales person taking care of me was awesome! I am definitely going back to work with her! She cares about what I think!!! Jeff
Very happy! I always find what I am looking for
Between Ashley and City Furniture, there is a good selection of furniture to choose from. Marilyn Zucker was helpful in assisting me not only my most recent purchase but also one I made last November, 2022.
Was very helpful with my purchase of a lift chair. Looking forward to it being delivered tomorrow
Arod, very patient and helpful looking for a casual dining set. I will call him before my next purchase.
Quentin Williams was an awesome salesman very knowledgeable...superior customer service ...the manager was just as gracious I left the store a very satisfied customer
The sales associate was extremely helpful in finding the furniture at the style and comfort level we were looking for.
Salesman was friendly and polite. Very helpful and didn’t try to sell me anything I didn’t need.
The second my cousin and I walked in, we knew that we was in good hands with Quintin. He pleasantly greeted us with a smile. He listens to what we was looking for, to properly direct us. The team never made us feels like we was wasting their time, with our purchases of smaller decor items. Love the staff.
This place sold me a couch that was out of stock and promised me a delivery date a week from purchase and now I will not receive my couch for another month. Management was less than helpful. Offering no solution to the problem. Thank Ashley furniture for nothing!
Very good experience. Yana did great!
Great Shopping experiance with Lily, will be returning for more Furniture
Sales side was just ok, I was overcharged for one of my pieces that I caught after I left the showroom but the sales agent immediately corrected it and credited the item difference. However the delivery process was not satisfactory. Delivery arrived 4 hours past the already 3 hour window. Unacceptable. I asked for a refund on the delivery and have yet to hear from my sales agent. Not a good experience overall!
Got a great deal and excellent help from the sales rep, Daniel Burgos. He listened to my needs and I was in and out quickly, just the way I like it. A couple days later my pieces arrived and look great. Thanks Danny and Ashley Furniture!
JJ was amazing and helped us find exactly what we needed!
Had a great experience thanks to Daniel..
First day the individual that sold me my table disappeared and left for the day.
Sales service was great, and they have followed up as promised in tracking and updating our delivery.
Needed a quick cost-effective couch and was pleasantly surprised to find exactly what I needed. Our sale person Phil was knowledgeable, friendly, and took great care of us.
Daniel Burgos, is awesome, great customer service, knowledgeable, very helpful and personable, would definitely go back and have him help me with future purchases! 🙂
I like the design of the furnitures. Store manager Ashley is patient and friendly with the customers. She provided flexible options helping me to make my bedroom look much better. Thank you Ashley
Salesman JJ made the process simple and straightforward.
My experience at City Furniture was terrific. Daniel Burgos was our sales associate. He took his time helping us pick out our furniture and mattresses. I would definitely return.
Salesman was helpful and friendly
We never received the cleaning kit that we paid for and was told it would be shipped to us which it did not. In hindsight I should have never signed forthe delivery as it was incomplete. We have gotten no response from customer service or our salesman Philip Harris since our purchase weeks ago. Started out good but turned to typical poor customer service just like any other furniture company. Live and learn...
I've purchased in the Boca store and this time Joshua Frechiani was very attentive and patient with us. The help and experience was very successful. Thank you.
Phill was awesome and very knowledgeable with the product. We had a great experience overall at the Boca Raton location.
Gian Carlo made everything so easy. We found the exact love seat we were looking for and I was in and out in under an hour. I’ll be going back to add on an area rug I haven’t quite settled on. Prices are great!
Ava the sales associate had tremendous amount of patience with me deciding what furniture was the right fit. No pressure!! Prices were amazing for the quality of this furniture !
Very good service and no pressure. Good selection. Sales rep was great.
Horrible customer service from the floor sales staff. Jasmine was extremely rude when I called to dispute a charge on my invoice, which was something that INEVER asked for & she placed on my sales order, & her co-worker hung up on me several times, after Jasmine hung up initially. They refused to put a manager on the phone, as I asked for Bill, whom I met at the location when I purchased the furniture. Bottom line, you do not treat your customers the way they did. Extreme abhorrent behavior!!!!
Had great assistance from Sales Rep Veleta
Poor customer service this morning at Ashley Furniture in Boca Raton. Not one employee said good morning, not one employee said can I help you.
Worst customer service, horrible company bought a table set 4month ago,and within one month of purchase 2 of the chairs broke.. I am still waiting for the claim department to fix the chairs..... save your money ago to another furniture store
Very friendly staff that will do whatever they can, within the rules, to get your items ordered. Really good attitude.
If I could give negative stars, I would! We purchased a set of couches last year and buyer be ware... when you purchase from this location all sales are final... even when the items you receive are nothing like what you sat on in the store or have defects. I would suggest buying online so you have the ability to return/ exchange if you like something you see. So disappointed!
Everyone was very helpful and made the buying process a breeze. I will definitely be back.
Claudia Jordan was very nice and very helpful. She explained everything well.
Had a great experience yesterday working with Angel at Ashley/City Furniture. His knowledge, professionism, responsiveness, and creativeness was stellar. The product selection and available inventory was excellent.
I do not recommend going to the Boca locatioN (they try to find ways not to honor pricing online- very deceiving) many of these facilities are franchised and can probably find a better deal. I’d go to either Fort Lauderdale or Tamarac or attempt further north Palm Beach NOT BOCA RATON AT AIRPORT ROAD… be a smart consumer!
Very good pillow I love them
Run the other way! Staff in the store were very pleasant however had a horrible experience with customer service. I was told all items were in stock when the order was placed & set up delivery 3 months out which they said was no problem. In the mean time, I had received an email that the order was cancelled! Trying to resolve this was a joke; emails went unanswered, and two customer service reps were unable to tell me why or who cancelled it until finally a third customer service rep said it was not cancelled and still setup for the scheduled delivery. Then received another email that the sofa was on backorder. On the scheduled delivery day, I received some of the items. The sofa was on backorder like I was told and had to hear it from the delivery men that a table & chair set was also on backorder! I even called the day before to confirm the order and no one said anything about the table set. Another email came through to confirm delivery of the table & sofa but when I called to confirm, I was told it was sent in error. I finally received all items after 4 months but will never shop there again.
Tania was a great help and knowledgeable. Very easy transaction
Sale person was very professional, customer friendly and knowledgeable. Great furnitures for good price.
the worst delivery experience and citi furniture experience after having a wonderful sales experience we had a horrific experience where furniture with angelwas delivered piece meal a gm fought with my wife her name was christina z boca location forced me to use third party delivery person who delivered furniture to wrong house even though neighbor told them it was not their furniture ,i am now trying to chase third party delivery because i have dinner party xmas eve beautiful furniture vterrrible customer delivery this gm should be fired the way she spoke to my wife
Had a fantastic experience at Ashley/City Furniture in Boca. Lots of patience and no pressure to buy. Highly recommend this store.
Quality, affordable furniture store. employees are also caring and friendly
Great experience! ! Second time buying, no pressure sales people, very knowledgeable about their inventory, very helpful and friendly. This is my furniture store now, no reason to go elsewhere! Terrific selection!!
Too much nickel and diming. After spending $1000 for a couch I had to pay$149 to have the couch brought into my bedroom, otherwise it would be left in the entrance. Another $107 for a warranty. Everything is final sale - no returns or exchanges.
Claudia and Michael were so amazing to work with very professional, no pressure and was willing to show us everything that they peaked our interest. Highly recommend if you need furniture or bedding to look here!!!!!
Great service, love the decorative accents I purchased
Not only is their selection fantastic, but their staff is warm, welcoming, and knowledgeable. My wife and I had the immense pleasure of working with Arthur. He was absolutely sensational. All of the above and not at all pushy, he regularly checked in with us, offering consultation but never trying to sway our choices. He worked well to make certain that WE were certain of our selection, showing us all options and offering us the very best deals so that we got the best bang for our buck. I’ll end with this- we came in looking for a coffee table, and left with two additional end tables and a whole new dining room set. Can’t wait to see them in our home!! I would recommend Ashley and Arthur to anyone looking for an easy and enjoyable shopping experience.
Wife and I were in the store a week ago - sales woman wasn’t happy with our indecision on purchasing a kitchen table. I called back last night to place the order. This time we got Pam. WOW! she knew her stuff and what she could do and trying to have delivery before thanksgiving. The only issues are they aren’t price matching to the website because the website is waiting for chairs to come in. Not sure that’s fair to the customer but for $100 over 60 months I’m not going to stress. Getting the table prior to thanksgiving is really important to my wife. She is handicapped and usually has to have her scooter and eat at the kitchen counter since our current table is a high top. She wants to sit with the family and have holiday dinner with everyone so she needs the table before thanksgiving. 🤞🤞. Thank you Ashley Furniture and Pam!!
The best part of getting furniture here was my experience with my salesperson Whitney. She provides excellent Customer service knows her inventory and is creative
Ordered a sofa 9/6 with soonest delivery 11/3. Called 11/10 and was told it will be here in July!!!! Why sell items you can’t deliver in 6 months?! They have my $2000 and I have NOTHING!!!! Worst customer service EVER!!
Avoid at all costs! Ordered my sons bed in November of 2021 and still have not gotten it. They charged me and never delivered the bed. Calling customer service is useless. Waiting on a refund so I can buy a bed for my son elsewhere! Update: Two weeks later still no resolution and no bed! Their customer service is awful! My son needs a bed and I need a refund to get him one. At this point I will just need an attorney I guess since they absolutely refuse refund. It’s really insane. PLEASE take your business elsewhere. I have had great luck and great service from Home Depot furniture. No showroom but they are beyond accommodating and helpful with any issues and orders arrive quickly.
Hany was my salesperson, explained my furniture and purchase in detail, great customer service!
Great shopping experience and great prices
Just moved from Massachusetts, ready to furnish my new home. Walked around for 45 minutes and no help or greetings while the employees just looked at me in a weird way. They were not busy just standing there. I’ll take my business else where.
Great store and all the staff are friendly and knowledgeable. I recommend it.
Avoid it at all costs! Although I wish I had known this sooner, at least I can advise you not to even think about them. I made a purchase back in July, and the latest delivery date given was September 21st (probably sooner, they said). On Sep. 20th, no one had called me yet to confirm the delivery. I called them and was told the delivery has been moved to the end of October or beginning of November... Calling them to inquire is the only way to find out. They couldn't care less about the customer, not even to let us know in advance with a quick call or email. The options were to cancel the order or find something else. By canceling the order, you'd be stuck with no sofa until this date for no reason. Getting something else means trusting them to get the "other option" delivered on the date it was promised. But that's not the end. They've made another promise. The manager would call me the next day to see if there was anything they could do. It's been 2 weeks already... They don't deserve your time and money (btw, all payments have been made on time since the purchase). Ashley South, FL, Order #597326
*Update* - their comment said to contact them to resolve the issue. I emailed them as directed and no one ever got back to me. Will never purchase anything from this store again. I purchased a tempur-pedic pro-adapt mattress soft and an entire bedroom set. The store convinced me to purchase this special waterproof cover for the mattress and told me to never take it off. I had paid for premium delivery so everything was delivered and assembled in my home. I called for months after saying that the mattress was still very firm and was told over and over again that the mattress will take a long time to break in. This was the first mattress I have ever purchased and trusted what they were telling me. Last night, I finally removed the cover I was told to never remove to find out it was a medium and not a soft. I called customer service and they said that there is nothing that they could do. I never would have imagined that they would deliver me the wrong mattress and they should have told me to check when I called multiple times complaining that the mattress felt too firm. Part of me feels like they knew it was the wrong one and just did not want to deal with replacing it.
Great service, would definitely come back. Our sales person made our shopping experience easy, and she was very knowledgeable
Excellent customer service! My sales rep Hector took the time to show me exactly what I was looking for.
This place is massive. Lots of options to choose from. I would have given this place 5 stars is Joseph was my sales person. He was extremely helpful with a floor model I was looking at. My actual salesperson was off putting, rude, condescending and short with us. She made the experience almost unbearable. I will not name her because people still need to feed their families. But management should reiterate how important customer service is. I felt like I was a burden to her. Thank God for Joseph. He really saved the day. Kind, patient and most importantly….knowledgeable.
Really a great experience. Christopher was very helpful
Anthony Cardena did a great job in advising us to find the best furniture selection.
Update at bottom….I had purchased a sofa. I’m on my fourth one delivered that is damaged over 3 months time being “backordered”. There is no return policy. Don’t let them tell you otherwise. It’s not ok when they say it’s ok. Do not accept the item if it’s damaged in any way, do not let them keep the product in your house until the new one arrives. You’re stuck! Your rights are now gone. If the product is damaged have them take it out of your house immediately. If not, they will keep sending the same if not worse product back to you. They try to be quick so you don’t notice things. They get someone on their speakerphone to talk you into “holding” the damaged product until the new one comes in. I found out by doing this, you’re screwed. You will never see your money back. Be very careful. I regret buying my item from them. To boot, the quality is one tad higher than IKEA. The price of my item was 2499. We talked to 1500. After looking at my item more closely being I’ve had 3 of them already, it’s not made to last. The wood underneath is cheap. The quality of the stitching is horrid. Each sofa delivered had a different problem. From slit with a razor blade I guess when they opened it, to the leather being Incorrectly put together, to the storage of the sofa on its side seemed for a year. I’m saddened I’ve spent a few hours with their customer service. The last call I was told I would not have to wait a month for a replacement I would get white glove service the following Saturday. I was almost happy. Then I get a text 2 days later saying the item is backordered. I had to call back and when I asked about this white glove service I was told I was to get for all my inconvenience taking days off of work to accommodate delivery. I’m told there is no such thing. As you can see they had responded my review. I had emailed immediately and after 2 days of no response I have “Kate” 3 more times. “Kate” ha. I bet there is no “Kate”. Seems all you do is copy and paste the same response to all reviews. Update — it’s September 15th and still no call and problem still not fixed
Sawgrass super spectacular. Two stories Well done
You never feel pressured or attacked when you walk in but plenty of people to help when you are ready or have questions. Very helpful and knowledgeable and very nice. Beautiful store, good variety quality at a good price. We buy all of our furniture there and will continue to do so. See Brendan. So nice and helpful. Thanks again Brendan!
Salesperson was great. Really knew her inventory. Made the experience very pleasant and stress-free.
Great service
Excellent customer service! I’m thrilled with my furniture purchase! 😊💐🌹
Excellent customer service from start to finish Portia helped me and was very knowledgeable. I will definitely go back.
Deborah Knox was amazing and fried l helped us find a great deal.
Awesome discounts and decent quality furniture
Deb Knox was fabulous. Never experienced such a delightful person and a great outcome. We were very satisfied.
I really want Ashley Furniture to pick up all this furniture and give me a complete refund so I can take my business elsewhere. Bought living room furniture for my son who was going away to college in November. The sofa was delivered and they never installed a leg in the center of the sofa, a part critical for structural integrity. I am certain the sofa is now damaged and your escalation specialist won’t replace it even though it was delivered defective. We spent an hour speaking to someone weeks ago that was supposed to send us out the leg we haven’t received to date. That issue is still unresolved. On the same day we scheduled to have a rep come out and see about the chair that was delivered with a metal corner structure unsoldered. Today your company sent out a claim department representative that said the damage is a manufacturer defect and suggested we have it fixed ourselves because it will probably take another six months to replace. Can you imagine? Well, at least he was honest! That issue is still unresolved. I contacted the customer service department and they connected me to someone in your “corporate customer care department” and because they failed to ship me the missing leg they are insisting that I send a photo of the missing part so she can clarify what it is she needs to send me? What?! And we are still waiting for the side table on back order? I refuse to continue to call a department ironically called “Corporate Customer Care” that provides everything but customer care. I ordered this furniture six months ago! No one in your customer care department cares about your customers. Six more months is unacceptable!
Adam was very helpful and pleasant will be back!
If you need a furniture DO NOT buy here or next door. Bunch of clowns working here pretending to be good honest sales people, I was taken care of by Ava Aitken, if you see her run the other direction. She was great at getting me to buy the sofa. But the sofa got delivered and it was not what I expected, I called and called and emailed and tried to get stuff fix immediately after deliver (literally same day) and all I hear was crickets Do yourself a favor a go spend you hard earned money somewhere else. You are welcome!
We stopped by to see buy furniture, and spend a good time at the store. We asked for water for the child, we were arrogantly denied the request!!! it's not human! terrible service!!
City Furniture: Quality is so so, but price and selection are good. Unfortunately delivery service, customer service "reliability" is terrible. We've had 3 deliveries for just one order and had to send back the wrong furniture each time. We are still waiting for OUR furniture month later (even though our salesperson promised all was in stock and ready for delivery) Neither Karla Hernandez, our sales rep, nor the store manager have contacted us regarding our order. We have spent tens of thousands of dollars at City Furniture this past year but the bottom line is once they've made the sale no one cares as evidenced by the numerous poor reviews.
Not my cup s tea..slot of oversized stuff nd contemporary..the chairs to most of the dining room tables weighed a ton nd I personally feel their quality it not good looks like they try to make i up in the gaudiness of the items ..We were very disappointed ..I had bought a kitchen tables ,chairs nd cupboad years ago it was a piece of garbage the arm chairs broke within 9 months of purchase nd he drawers on the cupboard too it was all pressed board junk .overpaid by alot ..I kicked myself a 1000xs..beware beware ..
I will start off by saying amazing customer service from sales rep Veleta! I went in looking for a mattress and ended up getting a sofa too. From the very beginning Veleta was friendly and helped me narrow down my choices in sofas. She answered every question I had no matter what it was. This made my shopping experience a 10/10. Love my new furniture!
DO NOT PURCHASE ANYTHING FROM THIS FRANCHISE ASHLEY FURNITURE! And since they are connected to City Furniture - be wary of them too! 60 DAYS and still waiting for placemats purchased in January 2022 (part of bigger living room and dining room package). When the driver was delivering the items in January, they were missing the placements - which was said on a recorded line to customer care and followed with customer care electronically with a "claim." The driver later relayed, per customer (lack of) care, that the driver made the delivery of all the items. I have asked (several times) for customer (lack of) care to produce the recorded telephonic conversation between the driver, myself, and the customer service the day of delivery - where I clearly state that "I did not receive my ordered placements." This conversation is the supporting documentation proving my case and they say; they retain all recordings forever! I've called and logged several "claims" with customer (lack of) care - with a typical we'll "get back to you in 48 hour." After 48 hours, 96 hours - 1 week, I call customer (lack of) care and the same retread statements..."we have to get research that"..."it will take 48 hours"....this has been going on for nearly 2 months or 60 days...."we need to conduct research for 48 hours".... I realize these are placements, but this miniscule concern has grown and festered into bigger concern with Ashley/City Furniture and their customer (lack of) care how they steamroll over the average joe... BE WARNED...today placements, tomorrow your piece of a sectional couch or the drawers for bedroom set!
My sales person Portia was the best she stayed till closing with me, answered all my questions and helped me with my selections also went above and beyond Ashley's is very fortunate to have her.
Working with Portia Gordon in Boca Raton was super easy. She was very patient with my moms needs.
Big bright store packed with furniture, but Not loving the selection, we had 4 rooms to furnish, only bought one service piece for the dining room.
I ordered 4 chairs from City/Ashley furniture, and waited six weeks to get them. Ok so they took seven weeks, and I only got three out of four. The backordered chair was supposed to take another four weeks until I complained online, and lo and behold, it was available the next week. I received an email the night before telling me that the backordered chair was to arrive within their delivery window of between 4:30 and 7:30 PM, and so I planned my day accordingly. The next day I got a call from the driver at 10:00 AM telling me they would be there within two hours. So I cancelled a doctor's appointment so I could be home. Well, they never made it until 1:45 with a lot of phone call from me in between - some answered - some bot. When they got here they had no explanation for not being here on time and also no reason that the email was changing by five hours and get this: I paid for premium delivery and set up but the chair and the base came backwards, and they, yes, were just going to leave it. I told them if they couldn't make the chair with the back in the back and the base facing forward, they could take the chair back. After a little "consultation" they took the chair apart and reassembled it the right way. So, if you want your blood pressure to rise and you want to be lied to then I think you should buy from them. Otherwise, buy from a reputable firm. not City or Ashley!
Ok
We walked around for 30 minutes and no one offered to help us. We finally were able to flag someone down because we were interested in a specific table (please note, it was $300 cheaper on their online store so make sure to double check- they will honor the price difference). The saleswoman was quite rude with her tone. During the MIDDLE of placing my order, I decided to FaceTime my partner to ask if he wanted to build the table or pay the $100 (please note, we have purchased Ashley furniture before and find the furniture much harder to put together than other brands)…well the saleswoman just walked away to help new customers that arrived. She never returned and nobody came to help us. Needless to say, they lost that sale. They should work on valuing all customers.
Pretty Clean store with good personal, which ready to help you.
Cayla was extremely helpful and kind, great and efficient service in store definitely will be coming back
Claudia is a phenomenal sales person! Friendly, knowledgeable and kind. Thank you Claudia!
If only there would’ve minus star option I would’ve gone for that complete rip off and rude. 6 months Bach I got my daughter’s bedroom set and my dining table with chairs and server out of which my dining table was defected I called so many times as my sales rep Sharon Wisdom vanished even though I went to store she didn’t want to waste time on a replacement she preferred sales. Their customer service phone reps are very helpful but the sales people very rude. Never ever I will recommend anyone to waste money their where there is no after sale service. Today I saw something online for which I went to exchange my dining set Arthur Miller helped me was very polite and placed the order stating the difference amount I will have to pay I said ok as I hade my Ashley card, but when I was on my way home I saw my Ashley card was charged for the entire amount I got shocked then I started checking the invoices my initial invoice was showing more amount paid then they were giving me credit voucher for. For which I was trying to explain for good one hour losing my patients that the credit given back to me is less but still they were insisting that I had a refund I showed my Ashley card statements that nothing was refunded then came Mr Juwani Taylor with a new story when I showed my invoice that this is an invoice showing balance I don’t know where you come from and I don’t know this invoice whether paid or not I should him exact amount pulled from my Ashley card same date as of invoice 05/09/2021 he was cold still insisting I was wrong where o lost my temper and raised my voice but didn’t shout at all FYI but yah for the first time raised my voice where he instead going through again was on his same story so I asked him to cancel the exchange order and now Ashley is done from me never to be recommended. But yah those who really want to waste there hard earned money please enjoy.
Racquet was awesome!! Great shopping experience
I found a sectional sofa online and went to the store to check it out. I wanted to see the color I wanted and asked for help from 2 different sales people. Neither one of them wanted to be bothered with me. I ended up making my purchase online and when it got delivered it had a huge rip in the back they tried to hide. I had to wait over 3 wks before they came back out to replace it.
Chloe Daly was awesome again! Love dealing with her.
I love the furniture that I have purchased from here.
We came in to purchase a sofa and were assisted by Jasmine Kadam. She was amazing and made the process so easy for us. Thank you Jasmine for all of your help!
Ask for Arthur Miller, he is awesome 👍
Very friendly, knowledgeable staff and extremely helpful.
Alex was very helpful and very patient with us
Satisfied with sales person, “James” and product. NOT SATISFIED with delivery! They did not take old mattress away, saying it was too stained. Yes, there were stains, but none more than usual. “James” said they almost never refuse to take old mattresses. Also, they would not even put the new mattress cover, that we purchased, on. Not a big deal, but geez.
Jamie blanchard
I had an excellent shopping experience at Ashley HomeStore in Boca Raton, FL. The sales person, Deborah Knox knew her inventory and she was not high pressure in her presentation of the merchandise. .
GOOD LUCK!!! Everyone is great until you pay. Aside from taking months for delivery ( everywhere these days ) they have scheduled my delivery 3x with all day windows. I have taken off work each time only to find that morning of they " changed " the date. When calling to get resolved I cannot even get a call back. WASTE OF YOUR MONEY. SPEND IT WHERE THEY WANT YOUR BUSINESS. You were warned.
Pa was very knowledgeable and low pressure. Great selection.
This company is trash take your business elsewhere all they care about is a sale once it's done hard to talk to anyone. Stop paying companies to give good reviews no way its 4.5star company. Todd wanek you should be ashamed of the terrible service your people give. My next email will be to ceo Todd
The best sale person, thank you
The sales girl didn't know the inventory at all, so I walked around myself, when I had a question she said, "I can't help you right now, I'm getting ready to make a sale".
nice furniture.excellent customer service
The associate we worked with, Jacob Lugo, was outstanding. He was both friendly and professional. He patiently answered any questions we had. Jacob went above and beyond the call of duty by going to his own car to retrieve a bandaid and antibiotic cream when my husband clumsily cut his leg on the clip of our own tape measure.
Great
Ava waited on us and when we decided to cancel being months until delivery on the sectional she hung up on my daughter. We received an email confirming the cancellation but her nasty UNPROFESSIONAL ATTITUDE was a turn off to shop their again . Even after the original sale lunch was more important to her and Doovie who was supposed to help us when we arrived at the store. Sorry for them looking for more furniture won’t go back to Boca City Furniture/ Ashley
Ashley Furniture/City Furniture in Boca was a great experience! My sales representative Cindy S. was awesome! She was patient with my family and I (my 6 year old didn’t make it easy). She met all of my requests and needs and even worked with me to change my order days after when I changed my mind to another option! She made the purchasing process extremely easy too. If I ever am in need of furniture I would definitely see Cindy again and highly recommend her and Ashley/City Furniture to others in the area.
Went in looking to buy this coffee table. They made me a great deal, 2 for 1, a coffee table and an end table for a great price. They delivered the end table, and not the coffee table. They then said they made a mistake and could not honor the original deal. After speaking to the manager Jason, who was behaving as of this was my fault, he refused to honor the deal and was quite rude about it. Horrible public affairs and customer service.
Chloe Daly is amazing! She is super friendly and knowledgeable about the products and services both Ashley and City have to offer!!!
Amazing customer service ! Jacob and Jamie were above and beyond nice and helpful ! Thank you so much
I went to Ashley home store/City furniture in Boca Raton to shop for a sofa and inquire about mattress deals. I wasn’t initially greeted when I entered but it was ok. I ended up running into Karen Malanum who was super helpful. She was tenacious and determined but she was also patience. Her patience is what sold me and I knew at that point if I were going to buy it would be b/c of her. I didn’t buy anything that day but subsequently on July 5th I returned and called Karen. I ended up buying a mattress and adjustable base for a great deal. Thank you 😃
The best experience ive ever had shopping for furniture first time at Ashley, I am very happy and satisfied with my purchase, And the best part was the attention and Great customer service from Richard Wright! He was very informative and had a great sense of humor!! I give it 10 stars if i could.
The salesperson had a very nasty attitude at this location i bought a bed frame earlier on the same day from the sawgrass location and the salesman gave me a huge discount and was so nice and polite to me do not go to the boca location take a drive to the sawgrass location it’s worth it
Had a phenomenal experience at Ashley Home-store / City Furniture! They helped me out, quick and easy. Jamie, our salesperson, did a great job of showing me all my options and found the perfect items for my home. Highly recommend.
I should've listened to the more recent reviews before visiting this location. We walked around for 20-25 minutes searching for mattresses and no one offered to help. When we went to ask for some help, we were treated as though we were not customers but were children in the store. It was a horrible experience which is disappointing because Ashley's is normally such a nice place to shop.
very good attention
Very pleased with selection and delivery of furniture
Jonathan is great.
Ginger at the Boca Raton, FL store is outstanding. Went above and beyond to help me find the perfect mattress over the phone!
Well let me start by highlighting exceptional work ethic and professionalism. ROBERT WRIGHT sales person what a delight. He went above and beyond to make sure I was taken care of so meticulous, knowledgeable. It's the kind of service you just don't get anywhere anymore. It was so smooth from purchase to delivery of items. And to top it off I called him after having an issue with the delivery person calling and being incredibly rude on day of the delivery and he took care of it instantly, apologies and all from the delivery person made sure I was totally happy. So if your interested in having top knotch service all around he's your guy.
So my boyfriend and I went into Ashley Furniture located in Boca and we were met with a sales rep and we politely told her we’re just looking so we proceeded to do so. Once we picked out the items of interest and she gave us our price I explained to her I was not willing to spend that much at this time but will gladly return, she then suggested we finance. That’s great I said but I don’t qualify at this moment due to my credit score to be honest and her response to me was “what do you do with your bills just throw them out?” I was actually taken aback by the remark and just proceeded to leave. I have purchased from this company before and have been extremely satisfied but that derogatory remark was completely uncalled for, very disappointing.
Stay away. I purchased a memory foam mattress and it didn't last one year. They did an inspection and found out that the mattress is defective but they are refusing to change it Even under warranty. Very disappointed
The sale personals at this store are very nice and professional. Marcos was very nice and helpful. He was patient with my needs and wants of my furniture. The process was quick and easy. I highly recommend this location.
Wow I wish I read the reviews before buying from Ashley furniture . Normally we buy from city furniture for decades with no problems. So when we went to city that had Ashley connected to it we expected the same quality. So our $800 couch after 14 months is broken. I didn’t even know a couch could break. The seats are sunken it’s like sitting in a bucket now. Just like the other reviews said I tried contacting customer service for weeks with no answer. Then my wife finally had to actually go to the store and speak to someone and they told her theirs nothing they can do because it’s only a 12 month warranty and we should of bought the extended warranty. In all my years on this planet I’ve never had a couch even the cheaper ones from college days collapse or break over years and years. Ashley obviously is all about the sale and after that they do not care about you or your product. After reading these reviews I won’t even bother trying to get any more help about this from them because it’s super clear from the reviews they do care. I will take heart know this review will stop one or two sales maybe even more when they see the pictures attached. And don’t fall for the reply to these reviews that they are going to do something about it and they are sorry. According the the updates of reviews they don’t it just for show. But on the off chance they do I promise you I will update this review. If it’s not updated it’s because they did nothing. Don’t believe the smoke and mirrors.
Jacob Lugo was awesome. Best customer service I’ve received in awhile. Ask for him when you come in.
I was a fan of Ashley/City Furniture until my recent purchase about two months ago. If you purchase an item from them, make sure you are ordering the correct piece. I ordered two beds, but accidentally purchased the wrong size bed for my son (full instead of queen). I didn't realize it until the bed was delivered (WITHOUT ANY HARDWARE. The box was severely damaged, so I am assuming it got lost during transit). I then called the store to try to exchange it for the correct size and was told that once the item is delivered, they could not take it back. The bed was (still is) in the box... untouched. I wasn't trying to return the bed - I just wanted an exchange. As for the other bed, the box was not sealed; it was completely open (photo attached). That box should have never left the warehouse. The bed could have been easily damaged, but luckily, it wasn't. I ended up purchasing a bedroom set, dining set, and sofa at another furniture store. The delivery was timely... the drivers were professional, and as far as customer service goes, it was night and day. I couldn't post without giving it any stars, so I had no choice but to give it a one.
Avoid this place at all costs Zero stars
Eric Berry was a great salesman accommodating for all of our likes and dislikes in the furniture shopping process. 5/5 highly recommend to others :)
Zane was great with helping us find the right fit for our new home. We were piecing together several different items. Friendly and professional.
No high pressure sales and Pam was a pleasure to work with.
Today I went to Ashley Furniture to purchase a living room set and a dining set and had the pleasure of being assisted by one of the associates, Connor. As soon as we entered, he asked if we needed assistance and allowed us to look at some of the furniture on our own first. As soon as we were ready for help, he was readily available. The living set we wanted was not in stock, but Connor helped us to find another set that was a similar color and within a reasonable price range. I left a happy customer and can’t wait for my furniture to be delivered!
Spent almost 4000 on a bedroom for me and my kids. They delivered furniture with missing hardware so kids are sleeping on the floor because they weren’t able to put the bed together. The sales person forgot to include box springs and has yet to return my 5 phone calls . They rescheduled the delivery for another month making this now a 2 month process .
I purchased a bet set for my child and paid for the delivery with installation to make it easier for myself. The delivery guys dropped off the dresser, but no bed the first day. Then I call customer service to get an update. I waited on hold for over 2 hours. Then when I spoke to a representative, that could not give me any information. When I asked for a manager, I got one on the phone and was told she would have to look into it and call me back.... NO RESPONSE..... 3 days later, the rest of the bed came in the mail... even though it was very late and didnt come when they said it would. Then I had to put the bed together myself even though I paid for them to come and install this. EVEN WITH ALL OF THIS THEY CHARGED ME THE FULL AMOUNT!! it was several days late, lack of communication, manager still wont call me back. I am also on hold again right now for over an hour trying to get my installation fees back... THIS IS THE WORST PLACE TO GET SOMETHING DELIVERED. EVEN WHEN YOU SPEND OVER A $1000.00 YOU STILL DON'T GET WHAT YOUR ORDERED. SO UNHAPPY !!!
Ava was so helpful and attentive. Very pleased
I’m completely satisfied with Ashley furniture customer service. Jeferson was my assistant. He’s very patient and answer any questions with details... Awesome!!!
Sharon Wisdom was great. Great experience. Happy with purchase
(Translated by Google) There is beautiful furniture, the attention was very delayed and when we decided to buy ... the cabin, it was incomplete and it took a long time, to get until May and that ... maybe it could take more ... HORRIBLE ... Ashley, works with City furnity ... it is amazing ... many friends have ended up canceling the purchase because the missing piece never arrives ... Terrible .. THEY DO NOT SOLVE ANYTHING .. ¡¡¡¡ (Original) Hay muebles bonitos, la atención muy demorada y cuando decidimos comprar...el camarote, estaba incompleto y que se demoraba, para llegar hasta mayo y eso..¡¡ que talvez se podría demorar mas....HORRIBLE...Como Ashley, trabaja con City furnity...es remalo... muchos amigos han terminado por cancelar la compra por que nunca llega la pieza que falta.. Malisimo..¡¡ NO SOLUCIONAN NADA..¡¡¡¡
Quick and easy buying experience. Jamie was knowledgeable and friendly.
Good experience. Needed a table. Found one at the Boca Showroom. Went and picked it up at their warehouse in Tamarac. Really well organized down there. We pulled up and ten minutes later we were rolling out with the table.
Would give it 5 stars but the matching recliner we bought won’t be available for 2 months...
We recently purchased a bedroom set from Ashley Home and were assisted by Chloe. She was wonderful and walked the entire store with us, looking up the availability for all the options we were considering. It was a great shopping experience!
Just bought a new bedroom set very happy I went looking on Sunday and bought it today! Great job by Bobby no pressure and very helpful highly recommended! Thank You
What a great place! My daughter went into the store and was immediately helped by Annie who found the sectional my daughter wanted. She confirmed stock and delivery date and even took a picture to send to me so she could confirm it was the correct configuration. Annie was kind and helpful especially since my daughter was nervous about "adulting" lol. Really happy with the terrific service received and we'll be back for sure!
Our little girl is growing up fast...feels yesterday she was a newborn and now we are buying a big girl bed...thankfully with the help of Chloe we found the perfect bed for our little one and ensured we had everything we need making great recommendations along the way. Thank you Chloe!
The delivery men scratch my front door, I comment on them, one of the delivery men says in a low voice that I am crazy. The delivery people are not happy. As you can see in the photo. $ 99 premium delivery paid for this result. I went to the Boca Raton store to make a complaint. The store manager replies that I have received my furniture. For them it is easier to sell than to honor their contract and signature.
Quick friendly service AND they have items in stock!! We met Micaiah at the door. After welcoming us she asked us what we were looking for. She led us directly to some choices that met our specs and we left there happy and pleasantly surprised by how quickly we were able to have our needs met. Looking forward to getting our items within 4 business days!! Thanks so much!
BEWARE OF ASHLEY'S!!!! I purchased a section in January and was scheduled for delivery 02/14/21. I never heard from any associates regarding my delivery so i decided to call Customer Service. Not to mention i could't get through for hours and received a call back hours later after my initial call. I spoke to an agent and was informed my delivery will not be 02/14 and my sectional was on back order and it would now be delivered on 03/14/21. I asked why wasn't i informed of this or given an option to come pick something else out that would be available quicker. I was told I don't know. Guess what? The representative DID Not care. She did not try to come up with a resolution. I had to go into the store to find out why i wasn't informed my couch was on back order. I was then told my saleslady quit! I was so frustrated. I accepted the delivery for 03/14 with an adjustment to my delivery charge. Last night a receive a text my shipment is in final stage of preparation and would be delivered today. I was EXCITED! To mu surprise i was delivered a partial couch. The other half still on back order. Again no phone call, no communication if i even wanted a half a couch delivered. Horrible service, Horrible communication. BEWARE!!!!
Tracy was the absolute best! She was so nice and patient with us and gave us great feedback and helped us chose the perfect furniture sets!
The staff personnel are courteous. Simone took the time to go over everything that I wanted to take a look at.
Nestor was very friendly, patient, and made sure he got us the price match.. very satisfied with the service he provided.
Plenty to choose and Susan gave excellent service.
Don’t believe their promotions. I spent over $8,000 on furniture in October and was supposed to receive a rewards gift card due to a promotion they were running. I was encouraged by my sales representative Sarah to spend a little more than I wanted too in order to take advantage of the promotion. I have called and emailed numerous times with no resolution to why I haven’t received reward dollars. My sales representative will not return my emails and the store will not answer my calls nor get back to rewards department. Again don’t believe their promotions they use to lure you in.
Lamps were delivered, top of one was broken. We were told after completing Cs form the piece couldn't be fixed. Had to call to find that out. Told us replacement lamp would be out in January..backorderd..feb 24...backordered...NOW APRIL 11. We only need the piece to screw on the lampshade. Take a lamp or the piece from one of the stores. After 4 phone calls yesterday , was transferred 4 xs to VM. NO CALL BACK. FINALLY WAS TOLD MANAGER WOULD CALL. NOTHING. Don't shop here. 2nd problem and nothing resolved
do not buy anything here. My husband and I purchased a living room set and a rug, September 2020. We were here for two weeks & went back north. Came back down in December & the $500 area rug was fraying. Went through customer service to fill out a complaint.Never heard anything. Called back we were final told feb 4. We have another bad review for lamps
Stay away!!! Worst service ever!!! They hanged the phone before you can talk. I bought 2 couchs in November 2020 one was delivered after a week and the second one never got it till now. I emailed the sales associate 3 times! He never respond back to. I’m stock now with one couch. I called the 800 number waiting 25 min on the line and they said i need to talk to the store. But no one answer there. Ridiculous
Carolyn is absolutely incredible! I am so thankful for all her kindness, patience and professional guidance in selecting the best pieces and styles to fit my vision. She walked me around the show rooms many times without hesitation and made it a fun shopping experience. She made herself fully available to me and was attentive to my needs. I purchased beautiful furniture due to her commitment to helping me, and her enthusiasm that we won't give up until we finally found what I wanted. She is truly amazing at what she does and I love shopping at Ashley Furniture because the service team is truly exceptional and the furniture is durable and beautifully designed. I would highly recommend this location!
Easy experience shopping. Salesperson (Skylar) was extremely helpful and courteous
Amazing!!!! And they work really fast.
Norma was amazing and incredibly helpful in th Boca Raton store. Thank you!
Bobby my saleman was very knowledgeable showing me bedroom sets. I told him what I was looking for in a dresser/style and found a set. The set was on sale and he explained if I paid it off in 12 months I would save 30%. I have shopped in Ashley before and seem to find what I am looking for, because they have good prices and quality furniture.
We were greeted immediately upon entering Ashley HomeStore, by Claudel Laurol. He was helpful and knowledgeable yet gave us our space to browse. Once we made our decision to purchase, he was efficient and professional. We will definitely patronize this store again.
My experience at this location was awesome. The sales representative Christine and Chris the GM exceeded expectations. Christine was very patient even when we started to fill overwhelmed. She was fun, funny, and very easy to get along with. She respected the fact that we was on a budget and worked with us. Even stayed past her scheduled shift to make sure that all our need was fulfilled. No complaints on this end.
The salesperson James was very helpful
(Translated by Google) Very good attention since we entered and Mr. Jeferson helped us at all times he helped us. I recommend that if you want to buy any type of furniture for your home, ask for Jeferson Arrieta, he helps you and above all you have to tell him what you want because that way he takes you where you want to be. Total thanks (Original) Muy buena atencion desde que entramos y el señor Jeferson nos ayudo en todo momento nos ayudaba. Les recomiendo si quieren comprar cualquier tipo de furnitura para su casa pregunte por Jeferson Arrieta el los ayuda y sobre todo tienen que decirle que es lo que quieren porque asi el los lleva asi donde quieren ustedes estar. Gracias totales
Lots of nice furniture.
I’ve ordered a chess that was deliver damaged in a box that wax upside down. Requested to have the chess replaced and the replacement was delivered upside down and damaged. I tried to get the movers to allow me to open the box in front of them since it was a replacement and they got very rude with me and threatened to leave without delivering the box. I had called Ashley the day before the replacement delivery and was told it would be ok to open the box before the movers left. Just very bad service all around, not thinking I will ever by from City Furniture or Ashley again. —Insulted customer
Our sales rep Jeferson Arriata in your Boca Raton Florida store was fantastic. He was extremely helpful and very customer service oriented. We visited most of you competitors in south Florida but he stood out among all salesman we have come across in all our years of buying spending many thousands of dollars at your stores. He deserves a letter of appreciation from top management and even a bonus and a management position with City Furniture. With salesman like Jeferson City Furniture will stay ahead of all your competitors and become if not already number one in your industry.
Great service
Tracey did an amazing job. She understood her inventory showed me several options and completed the order in a timely and efficient manner. She was knowledgeable and professional. I appreciate doing business with professional like this.I reached out to Tracey in the r day of the delivery to confirm the time. She went out of her way to provide me the information quickly.
My husband and I bought a kitchen set by city and part by Ashley. My salesperson Chloe was very patient with us. She went back and forth bringing chairs to see if it fit with our table. We were very satisfied with your store and Chloé.
Great service and wonderful prices !!
Love this place and the Micro Foam sleeper I purchased it’s very comfortable. Mrs Pam thank you for your patience and friendly customer service it was pleasure doing business with you.
Had such a great experience with Karen at City Furniture/Ashley HomeStore! We knew the dimensions and style of a dining room set that we were looking for and Karen found us 3 options that we loved right away! She never made us feel rushed and treated us with such respect and like we had her full attention. Definitely recommend shopping here and asking for Karen, she was fabulous!
Karen is now talking care of us right now and she is doing a great job we love the service thanks
UPDATE: It appears the color set by the salesperson was wrong too. I reached out to the manager who replied to this review and everything has been taken care of. Couch was delivered as expected and in great condition. First time purchasing here. And last time. Went in store to purchase a sectional and a rug. I declined the 3 year in home plan and was still charged $126 for it. In addition, the rug I was overcharged when it showed $250, I was charged $299. Never going there again, if this does not get resolved I will file a chargeback.
The worst customer service I have ever experienced!
Store was roomy to walk around and staff very helpful. Especially Kerry Ann
We always go to City Furniture when we but furniture. Large collection at good prices. Angel Fuentes is our guy. Responsive, attentive to our needs.
absolutely horrid. about a year ago, we purchased a couch and a love seat for our living room from this location. months later, the couch broke, and it felt like we were sitting in a hole. luckily, we had a warranty, so we had the ability to pick out a new couch and loveseat. we picked one out, made a delivery date, then said they didn’t have it days later. so we went back and picked out a new couch, new loveseat, new shelf, AND a new rug. upon delivery of the new items, they had only brought the loveseat, the shelf, and the rug. they literally did not have the couch. they didn’t even give us a phone call that they no longer have it. so we called the store manager, trying to find out what was going on, and now they’re saying we can’t get it literally 10 days from now? how unprofessional; our room looks absolutely horrid. i don’t recommend buying from ashley at all if i’m honest.
Great guys. Super careful when carrying everything up stairs. (not easy). Thanks Edward & Samuel.
Josh was patient and provided all the information we needed to find and purchase a new dining room set.
Purchased a dining room set at this location. It was the set I shopped for on line. The show room price was higher than the web site price however the store matched the on line price. I was completely satisfied with the experience. The sales person who helped me was highly professional, honest, and very patient. I'm happy to say that I can recommend this location without hesitation.
I was in and out 20 minutes and pirchased everything that i need, Tracy with the excellent knowledge made my day, thanks
I love City Furniture they have real quality and large selection.. the fabric is so high end on the sectionals and sofas .. City stands behind what they sell so I’m always secure in my purchase .. Thank you City
Joshua was my sales rep. I am in car sales so I understood what it’s like to be on both sides of a transaction. Myself and Josh found common ground, found what I liked and moved at my pace. We looked at a bunch of pieces but he kept track of all. Walked in to see what they had, found something I liked, it was on sale and I bought. Easy, quick. (For management) Joshua is the man. That boca location is lucky to have him. Thanks Josh!
Had a wonderful experience with City Furniture today. We worked with Marilyn Zucker and she went above and beyond what we ever expected! Would definitely recommend her!
Our sales person was excellent.
Zane and his GM were awesome. Made purchasing our sectional very easy and straight forward. Very clear with price and answering any questions. I have purchased from here before and will continue!
What a wonderful experience I had at Ashley furniture Store. My sales rep Karri ann was amazing. She showed us what we requested and we did like the sectional at all. so she said I know what you are looking for trust me ..follow me. Well she was right we loved the sectional recliner. She offered us discounts we had no knowledge of and saved us a good amount of money. Great personality and a pleasure to do business with, I will always request her. You gained a big family..I will recommend every one to Karri ann. Thank you for your hospitality.
Complete NIGHTMARE!!
Great customer service! Thank you Ari!!
I had a very pleasant experience at Ashley this morning. A knowledgeable, cheerful salesperson (Donna) took good care of me. I found something I liked and bought it in about 40 minutes. I expect delivery in 2 days...
Sharol was very professional, knowledgeable, and very patient! She listen to my needs and delivered ! ********Outstanding Service********
Our sales representative was attentive and knowledgeable. A tremendous collection of furniture and accessories to choose from. Great experience overall.
Great service! Went looking for a sectional and the greeters were super nice. We worked with Jefferson, and he was very pleasant, helpful and super fast service. Amazing customer service! Will definitely be back.
Poor customer service, sales had little knowledge of products. Overall bad experience
PA ALIEU TAAL Was the only salesperson to greet us while we were in the showroom over an hour, so we waited around until he finished with his client and we are glad we did! He was polite and informative. Helped us pick out the perfect bedroom set for our daughter. Thank you for all help, patience and for taking the time to educate us on the different mattress selections! With gratitude, The Moorer Family
Very good experience at the Boca Raton store. No high pressure hard sell. Worked with a very nice young woman named Ari. She was very patient and helpful. Happy with our selection and with the service we received.
Great service
Anna M and Ray were very nice and helpful. Thank you.
Sharon was great!! She greeted me as soon as I walked in the door and showed me exactly what I needed.
Wonderful customer service. Good selection. It's worth going to the store rather than buying online!
At first we were told the table would come first and the couch in a few weeks. All furniture came at the same time. The delivery men were quick and courteous.
We purchased a bedroom set to be delivered to a condo. Our delivery was on time and expertly set-up. The team sent to set up our furniture was professional and cleaned up before they left. :)
I saw an article about power lift recliners which mentioned Ashley ... They had it on the floor. Walked in and purchased. Paid extra for next day delivery
When I purchased my leather couch, I also purchased the in-home service. I had the webbing underneath tightened once and was told I should do it again before warranty ran out. I called to schedule this. However, I never received the call the previous evening for time frame. After 2 hours on hold, I finally got someone who appeared to shrug it off. Ok, I’ll wait. When Don arrived, he said there is nothing wrong and it couldn’t be done. I watched Ed do this last time! He wouldn’t listen and tried to make me feel stupid. Horrendous!!!!!!!!! Spend your time and money elsewhere!
The service was really nice. Judy Egan was very nice and patient with us.
Found exactly what I was looking for in an area rug and Emily was able to accommodate me and set it up over the phone the next day ..excellent buying experience
Tried to call about a sectional that was bought last year about the leather was coming off one of the upper seats. So far we haven't heard back from them.
Shannon was absolutely amazing to work with and made a very difficult situation very simple for me! She was professional, patient and persistent in finding me in-stock items from the store for my Father who lives out of State from me. She was incredibly knowledgeable and friendly. Five stars are not enough to describe how satisfied I am! She made my day!!
Cindy made my purchase easy. She is knowledgeable, efficient and delightfully pleasant.
Excellent customer service by Shannon Gray salesperson, she had patience, and knowledgeable to my needs and requests and gave me every deal possible. I would highly recommend her and the store in Boca Raton.
My experience was awesome and being helped by Pa Alieu was a true blessing!!
Zach s. Was super helpful. 4 stars only due to lack of availability not service
Good selection, nice people and everyone was wearing masks.
Great customer service! Charlene and Ari are beautiful lady’s that’s helped me with what I needed. Thank you lady’s keep up the great work!
Tania Wagner: Was with this salesperson a couple of days ago. Seemed only about the sale. Did not attempt to get to know what our color scheme was, would the furniture match etc. Training is recommended for Tania. Our purchase left us with a feeling: we were one of a line of purchasers. Not what you want to be as a customer.
Serena is the best. Everything was quick and easy. The check out process was about 10 minutes. Thank you!
Good
Furnature is nice but the delivery and customer service need a bit of adjustment
Good selection and great sales help
I walked in knowing exactly the furniture I wanted and knew what the price was on Ashley's website. I asked a sales person to help and he rushed the entire order in 5 minutes and was pushy about making the payment quickly without letting me review the order because he had another customer waiting. So after I said something regarding that, he went and got another sales person to take over so he could work with his other customer. THEN, after looking at my order, they were not willing to offer the SAME price that Ashley's website showed, nor the same warranty service, and was overcharging me $400. Don't even bother. You're better off shopping at other high-quality furniture stores.
Tremendous customer care. Salesperson, Zane, was knowledgeable and courteous, and made the shopping experience very pleasant.
Last year when I first came Dana was terrific. But Ana Machado was outstanding. She was very gracious with me knowing it wasn't her sale and the commission was an issue. I hope Ashley Furniture will be fair and give her the commission.
Susy was a fantastic help thank you again I will recommend City Furniture to all my friends
Had wonderful experience here with Emily Lewis, consultant, and will try to work with Ashley Furniture for all my future needs!
Great buying experience. Christine was knowledgeable, friendly, and efficient.
Had a great experience today. Could not have gone anymore easier. Thank you Karry Ann so much!
Very good shopping here with Ava helping.
Joshua was very helpful, easy to work with and very knowledgeable. He made our experience at Ashley Furniture a great one.
Terrific sales person - she was punctual, knowledgeable, courteous, concerned with my time line and helpful. I couldn’t have asked for a better person to service my furniture needs. I would definitely refer her to whom ever would need furniture.
Zane was very nice and professional. He helped us out quickly and answered all of our questions.
Very disappointed in the lack of communication from this business concerning a delivery. I contacted Ashley Furniture yesterday via phone to confirm my scheduled delivery of a desk. The delivery was confirmed and I was given a three-hour window for delivery today. One and a half hours after the end of the three hour window I contacted them to see what was going on with the delivery. I was told there was a problem that either the desk was lost or damaged and would not be delivered today. If I hadn't called them I wonder if I would have been notified and now the earliest the desk can be delivered is July 30th.
The sales person was very hepfull and not pushy. The store had the item I wanted on sale and in stock. But store had a lot of items I wanted, on sale but not available until maybe many months in the future. I believe that a store should not show items on sale, that the do not have. This is a big let down after spending a lot of time figuring out exactly what you want to purchase. I am sure they lose a lot o customers this way.
The sales girl helping was horrible
Ana was very helpful and thorough. Appreciate the kindness and cannot wait to see my new furniture in my house!
Chloe was awesome! Greeted us at the door, and from then on she helped us find everything we needed. She even followed up with us when delivery time came near and notified us promptly about a backorder. Would definitely seek her out next time 😊
My wife, kids and I walked into this store with intentions to buy new kids beds. We were able to make it to the back of the store and walked passed four employees without even being acknowledged. After about twenty minutes of no service, we walked around the adjoining store seeking assistance where we finally met with Joshua and we were then able to make our purchase. I would definitely recommend asking for him if you visit either of these stores. I felt no pressure and he definitely recommended good quality furniture.
The best relaxing customer service, no pressure and the help is all the way through. Its my 3rd purchase, they got me as a loyal customer. Ask for Luis Gonzalez
My elderly mom and I had been to several other stores where they couldn’t be bothered helping us. When we entered the Ashley Store our salesperson Jeferson could not have been nicer. Friendly, helpful and genuine. I highly recommend this store and ask for Jeferson. He’s the best!!
The ordering process went very smoothly with our salesperson . He is very thorough. Now we will await delivery in about a week
Would not recommend purchasing from them, terrible customer service and not helpful. Don't waste your money on the extended warranty on anything, not worth it.
Susy Kurewosky-Gate was extremely helpful. She knew exactly what we were looking for and where to find it. Made the entire process painless and fast. Thank you 🙏🏻
Awesome 👍👍 job by Zane helping us purchase everything needed.
The gentleman who assisted me in my purchase, Zane Schmiedeknecht, was helpful, courteous and listened well. He made it happen! He also answered all my questions thoroughly and knowledgeably. Thank you!
Our salesperson Donna was outstanding
Susy Kurewosky-Gate sales person was phenomenal and found me many choices in my price range and did a great job.
Excellent customer service ....Ava did an awesome job shows great enthusiasm and knowledge of her job...
At arrival no one was up front to greet us we personally had to hunt down sell individual so we could get any help after walking around the store for 45 minutes. To be honest if it was up to me I would have walked out without purchasing anyting but my wife was persistent in getting what she wanted..
Constance was so helpful and what a pleasant personality. She answered our questions and we look forward to returning for more purchases.
My salesperson, Serena Becker went out of her way to find the perfect recliner for me which was no easy task after having 5 back operations . She was not only very kind and patient but conducted herself in a professional manner. After finding a recliner so comfortable and supportive to relax in she price matched my item to ensure I received a fair as well as great price. I highly recommend Ashley Furniture for their extensive inventory as well as Serena Becker for finding the recliner I’ve been looking for. Thank you again, Mike
Nice selection and very helpful staff.
We had a great experience at this store. Crystal R. was fantastic with helping us during our decisions for our new furniture for our new house!
Great help with Ava. We knew exactly what we wanted and she made it a quick, Easy, money saving experience.
Dont shop here!! The store reps all lie! Lied straight to my face. Lied when I spoke to them on the phone. All just a bunch of liers! Shop elsewhere and dont spend a penny here!
KerryAnn was extremely helpful. She was knowledgeable, courteous, and directed us in finding what we purchased. She ascertained what we what our needs and budget and came up with the right item.
Very helpful
No good
After looking visiting few furniture locations stopped at Ashley furniture where they greeted with a smile very professional and careful given the current circumstances with the pandemic Jefferson was very helpful answered every question asked and provided us with options we found out bedroom furniture and couldn’t be more happy with our choice and it was in budget thanks to Jefferson !!!!
Jefferson is the best! Will definitely ask for all future purchases!
Great service as always! Thanks Zane for all your help and making this an easy process.
Dana was amazing helping me with an order for a sleeper but prior to that very disappointed with my dealings with Ashley Furniture
I had an excellent experience at Ashley HomeStore! Crystal, the associate who assisted me in my purchase, was extremely helpful, knowledgeable and charming. The store was in good order and I will definitely visit this establishment for my future furniture needs.
Went looking for a recliner that lifts for my mom. Found exactly what we wanted at Ashley. The showroom was beautiful and the associate was very helpful. The delivery associates were on time and pleasant. We will definitely shop Ashley again!
Really unprepared crew ........ need more professional attitude.....
Manager and salesman were both very helpful and informative. I had a great experience and have recommended it to others ever since
Angel Fuentes was great! Very patient and helpful! We gave him tips on what we were looking for and he found many options. We are extremely pleased with our furniture selections and will go see him again!
Very Nice place. Very good customer service specially Pamela. Thank you
We received outstanding service from Leigh. Through the years in several states we have dealt with multiple furniture outlets and stores, the knowledge, professionalism, and just plain outstanding customer service makes Leigh a five star for sure! She has made Ashley furniture our destination when home furnishings are required. Thanks Leigh for the positive buying experience! We WILL be back!
Jefferson Arieta was awesome!!! Great customer service. He listen to what I wanted and gave me exactly what I wanted
Roosevelt was very helpful with my purchase He was understanding & respectful. I would definitely recommend. Him
Very helpful and pleasant! Made the experience smooth and fun.
Dana was very helpful.
Great experience! Was greeted at the door by Lee and she was extremely knowledgeable about where everything was located in the store, what each deal included, gave us her recommendations, and was beyond sweet through the whole process!! The new bed buying process has been great so far, can’t wait for our new bed to be delivered!! Thanks for an awesome experience! ☺️
Jefferson was awesome. He was very informativeAnd patient because I asked a lot of questions.
Best deals on home and patio furniture in town! 100s of options to choice from whats ever fit your needs and buget. The store is HUGE. All the staff is friendly and professional. Dana help me get the furniture i needed for my new home. Thanks
good selection, nice staff, moderate pricing. One downside was they were very busy so it was hard to get help, but overall great experience!
Never walked around a store where employees are on commission longer in my life and not a single person approached me for help. I guess I look like someone without money lol. Off to the next store
Loved the store. Loved the Salesperson Isabela, she gave us space to look and no pressure like others sales people approach. We got what we want and a great deal as well
Just had an amazing experience buying furniture from Ashley Homestore in Boca. My wife and I were greated by Katie who gave us a quick layout of the store. After we had decided on what we were going to purchase, Katie took the time to sit with us and go through all the options. Very professional young lady. I will definitely be returning for our next purchase in the not to distant future.
I received superior customer service from Sheldon and the delivery service was excellent as well.
My wife and I found a beautiful table at this store on 11/22/20. We bought it and were delighted that we could pick it up at City Furniture the same day. Ashley is part of City Furniture and each Ashley store is independently owned, which we found out later. We decided to wait until the next day to open the box and put it together. We discovered that the table top was totally different than the one on the store floor. We immediately called customer care. They asked for a picture, we sent it to them. They agreed the table was not the same. They brought out another table on 12/04/20. The delivery man came in and saw the table he was to exchange and informed us that he brought the same table. He did not make the exchange, understandably. We asked him to just take the first table with him because it was the wrong one. He informed he could not and directed us to customer care. They informed us that they would not take the table back. They informed they would further investigate the situation, naming other departments that could assist and asked if they could call back in a few days, they did not. After five days past we called them back. Again they said the same thing and again they did not. We called them again they informed us that each store was independently owned and each store has their own return policy. I explained, we are not returning, we just simply want the same table that is in the store. They referred us to the sales person, Susan. She also asked for pictures via text and she also agreed it is definitely was not the same, via text. No one at Ashley nor City Furniture will take care of the problem. Sue at Ashley has consistently let us know that she is empathetic but informed that her mgr. Caesar could not get anywhere with City Furniture and referred me to the temporary GM Shirley, her solution has been not to call me back!! . We asked the Wells Fargo Visa department in January to suspend the payment, they did. Still no results. Ashley informed Wells Fargo that they delivered another table on 12/04/20 but gave no receipt or evidence of doing so, because no delivery was made. Wells Fargo rejected their reply. Still, no results.Today is 02/10/20, almost three months later. Why wouldn't they just want to take care of us? We paid them before we even received it. We're backed in a corner and just don't understand.
Great service, Delaney was very helpful.
The sales representatives are very helpful and informative. Christine was very patient with us while we looked back and forth across the entire store. We had a bunch of choices to chose from
Drew our sales person was the best! Made my experience
I ordered the most comfortable sofa from Ashley’s. It arrived on time in perfect condition. I will definitely purchase more furniture in the future. Good prices and great selection!
Pam is an amazing sales person!!!
Incredible selection with decent pricing, and Angel is great to work with!!
Very good sale person. No pressure and gave us a lot of options. Very happy with Crystal!
Jefferson is great to work with and looks for the best values and discounts to apply. Great service.
Angel was helpful. Knowledgeable and fast. Ask for Angel.
Susana, our sales representative was very knowledgeable and helpful. She made our shopping at Ashley very pleasurable.
Great sales rep, Dana K. Friendly, knowledgeable and a pleasure.
Easy purchase, quick delivery. Everything was great!
great place to shop, very nice, I love it there.
My experience at the Ashley Furniture in Boca was painless and efficient! Pam helped us right away and was able to get us the furniture for a great price! I would recommend shopping here for all your furniture needs!
We had a wonderful salesman named Leonard Who helped us purchase a chair which was exactly what we needed. The price was extremely fair, and the service was excellent.
Fabulous. You should go!
I received a text message the day before confirming delivery time and address, then a 30 minute call ahead from the delivery team, my mom loved the experience and her gift! Thank you to City Furniture for an easy transaction and a smooth delivery. Cesar J Hernandez
I had a good experience here. The person who helped me, Isabella, was so very nice and knowledgeable and helped us have the smoothest transaction!
Jefferson was terrific did all the research I needed. Super explanation of all details
Good choices and reasonable prices; discounts available during holiday season. The store showcased almost everything on the website, and staff is knowledgeable and friendly. They offer their own delivery service but also support other delivery services (for example, Bungii).
Luciano was very helpful, & store is decorated very nicely
Staff was very patient helpful and knowledgeable.
Susan was a delight. We kept her way past closing and she was a pleasure to work with the entire time. Found a great bedroom set at the right price.
Ashley did a great job standing behind their furniture!!
Rachel was a great salesperson.
I had a wonderful experience with the sale Lee . Very professional and kind .
Very helpful folks, easy to get what i needed, great selection
Great customer service! Dana was awesome 😊
Just bought a living room set Dana Heaney accommodations were amazing for me and my mom. we love her 🤗🤗
Dana Heaney made the experience remarkable. She’s patient, delightful, and accommodating. She demonstrated the highest level of customer service. I strongly recommend going to Ashley Furniture.
The sales associate was so helpful! I found exactly what I needed.
So where should I start I go into the center and I purchased this beautiful set of furniture which at the time I had asked if it was in stock and at the time I was told yes all but one table so instead of making them come to my house two times I said hold everything and when the table comes in deliver everything at once so I was supposed to have my furniture on 11 /8/19 well today is 11 /20/19 and I still do not have my furniture why you ask because they gave my furniture to somebody else after I had paid in full for all my furniture they did not Have the right to give my furniture away they should’ve kept it until my table came in and delivered it all together then I had to miss days of work because they brought part of my furniture and now I’m waiting for the rest which they tell me that instead of delivering with between 5 and 8 PM they want to deliver it all the way up to midnight who the hell delivers furniture at midnight really.people get up early for 5 AM to get ready for work to be at work by six I guess it doesn’t matter to them so here I am missing more work because they’re screwing around with my life this place sucks oh and by the wayDon’t trust Ana the sales person over at Ashlay she will lie to you
Ana Maldonado is great. Thank you!
My sales rep, Jordan was amazing! She was so patient with my two toddlers and even got them balloons to keep them busy while I shopped for my sectional. She was so friendly and had a smile on her face the entire time. I would highly recommend her!
I put 400 dollars for the down payment, and have been making payments ever since. Now i got a notification that the delivery of everything which is supposed to come in tomorrow is actually missing parts. I have been waiting two months just to find out that that piece didn't pass the inspection or quality test. Just ridiculous now I have to wait who knows how long. Never shopping in city furniture again.
In and out in a breeze! Great prices and create customer service !
Sheldon and Dana made me feel very comfortable asking lots of questions and helping introduce new ideas and styles. 10/10 would recommend.
Pam helped me pick the PERFECT BED. She spend so much time guiding me along the showroom floor. I can't believe I finally made a decion and I LOVE it.
Great value for money
Sheldon Lawrence was great, his customer service and patience was excellent Well done Sheldon.. The first sales person seemed to have an attitude because I asked him if I could borrow his tape measure, he insisted on measuring the table versus allowing me to check a few tables and measure it myself, after his attitude we decided to leave when Sheldon approached us and not only did he provide us with his tape measure but allowed us to take our time on measuring several tables in order to make a decision, in addition to helping us match other furniture. In the end we selected a dining table & chairs & was very satisfied with Sheldon customer service
Worst place every. Bought two living room sets from here and their delivery drivers are disrespectful, careless and unprofessional. Left all the tape and cardboard everywhere and made my girlfriend feel very uncomfortable. They hire a bunch of low life’s to deliver your furniture. I emailed corporate and they never responded. I will never ever purchase here again.
I have come in 2 times recently. The first time I met Pam Enzinna she was so helpful Not the pushy sales type but listened to me and helped me to accomplish my goal I came back to purchase a temper pedic bed because I knew she would give me the no nonsense assistance I needed. I’m please with the first order and looking forward to my new bed The furniture is well made with simple contemporary design I wanted. Thank you again
Jordan d was an outstanding salesperson . She was insightful and helpful. We are still dealing with an issue on my sons mattress from Ashley that she is trying to help . Do not buy a beautyrest mattress they do not stand behind their product and frankly Ashley hasnt done much. Delivery was on point guys were great and pieces we bought look better than we thought.
Gavin was extremely helpful and nice to deal with!! I would definitely recommend and come back!
Lee was an outstanding sales person. The Blancos
The sales associate was very informed and seemed to understand what I was looking for. She took her time and gave me all the information regarding any possible problems
The kindness of the assistant manager Dana H was more than I could have expected. Dana had all the answers I needed and I had a lot of questions. Helpful, patient so pleasant. The merchandise was top notch so much to choose from. I will be shopping there a lot to furnish my new home.
Although I didn’t see the furniture I wanted in the store, my saleswoman recommenced I look at Ashley’s website & if I saw something, just call her to assist with the purchase & delivery. I found the furniture on the website, called her. Delivery will be in 2 days.
Nice furniture
I received my delivery for my patio furniture today and just love it. Great store and furniture. Sales people and delivery guys are the best!
Great experience at the store, horrible experience with the delivery process. When we initially purchased our recliner the sales rep told us about the "Premium Delivery" and stated that is was mostly for the delivery crew to build my furniture. When my husband stated that he could do it himself, the sales rep offered the free delivery option. My husband specifically asked if the recliner would be delivered to our 2nd story apartment since I would be alone when it arrived and I am currently 5 months pregnant. We were reassured several times that this would be the case and left very happy with our purchase for our nursery. Today our delivery window went smoothly but that was the only smooth thing about this delivery ordeal. The "delivery" driver off loaded our recliner and left the box in the middle of the parking lot and proceeded to look at my husband with an annoyed look and told my husband that "free delivery, we don't do stairs". My husband had to lug and push this huge box by himself, up two flights of stairs all while the TWO delivery men stood at the back of the truck and watched as if it were a spectacle. Had my husband not have gotten home early from work and if I'd been by myself, how exactly was I supposed to get this huge thing up here, when it took my in shape husband about 20 min?!? Once the drivers overheard my husband ask me to call Customer service, one man came over to my husband and told him not to be "ignorant" and tried to then push the box up too! Number one, I wasn't aware that this was a way to talk to customers and number two IGNORANT? How exactly was my husband being ignorant if they told him "they don't do stairs"!! Fed up with the situation we asked them to please leave. This is likely the first and LAST time we will be buying from this company, especially if this is how they treat their customers!!!
(Translated by Google) Jefferson helped us in everything, to get what we wanted, the best prices and quality! We are delighted with the site, we would definitely return. (Original) Jefferson nos ayudo en todo, a conseguir lo que queríamos, los mejores precios y calidad! Estamos encantados con el sitio, definitivamente volveríamos.
Our sales person GG (Gail Maneri) was such a pleasure to work with. No high pressure!! She was patient as we worked through our selections and discussed our needs.
Honestly I regret not shopping at Ashley before. The sales associate - Sheldon Lawrence - was really helpful and professional. I have no reviews about delivery yet but hopefully it will be as pleasant as my shop experience.
Gavin Foxwell was my sales associate.He was very informative and patient.Great guy,very friendly. I would definitely recommend him and be back for future purchases . Thank you for all your help
Excellent service. Great furniture. Everyone was so nice 👍
Fabulous
Good price, excellent furniture and great service.
Sales people were helpful without hovering. They showed us what we were looking for, gave input on pieces in our living room, dining room and bar area. It was a positive experience and would go back again.
Pamela made my shopping experience at Ashley stress-free, simple, and enjoyable.
The best place with a best people thank you so much to Dana for all her help and her time she is wonderful person thank you so much for everything Dana love Laura Simpson
While walking around Ashley HomeStore in Boca Raton Florida, I felt good vibs...All the employees were smiling and upbeat. Then “Angel” Fuentes’s 😇 walked over just as I had questions. Long story short, he was truly my Angel Of The day. Angel listened to my needs and brought my vision to reality. This man has an eye for style,colors, and design. I’ll be back for more😊✨
Our salesman Sheldon really made our experience pleasant. He was informative but not pushy. My husband and I ask many questions and like to explore the store in its entirety before making a decision. We never felt as if we were annoying or that we didn’t have room to roam around and think. Great experience!
Ordered a bed set in May of 2019 and it is still not here...We are now in September...and no one can apparently do anything about it.
Shopping at Ashley in Boca Raton was a great experience GG was great
WHat a wonderful experience we had dealing with GG and Shirley. Easy , honest and seamless buying experience. I will definitely be back.
The representatives at the store in Boca were very helpful and friendly. Will definitely go there for any other furniture purchases I may have in the future. Shirley took care of me and I spoke to another young lady who was also very nice, but I didn’t get her name. I had numerous questions and concerns and everything was answered and I was satisfied. Delivery of my purchase was my main concern, but o felt at ease because Shirley assured me a solution as to when I would get my item. Professional and very helpful at this location.
Ashley has high quality furniture. Dealing with Gavin and Jefferaon was a real pleasure. They are very knowledgeable, professional and courteous. I will definitely shop here again.
Gavin was really helpful!! Showed us all our options and found us exactly what we were looking for!
Went to Ashley during the Labor Day hurricane weekend. The store was empty and we were greeted by a salesperson named Susana. This turned out to be one of the best experiences I've had shopping for furniture. Susana was the most pleasant and helpful salesperson I've met. After explaining what we were looking for she showed us a few dining sets that did everything we wanted. We couldn't buy it before measuring so we went home. We called back to say everything was good. We made a couple of changes. She sent a new invoice and we wrapped it up. It was just a great sales experience. I'd definitely go back to Ashley.
Susana was a real asset. She guided me through the process with tremendous knowledge and speed. She also followed me through the whole delivery process. I highly recommend her.
The most significant factor in my positive experience was our thoughtful and attentive saleswoman G.G. She was not pushy and offered great advice. She was super patient. What a pleasure. I will certainly come back to G.G. when we redecorate in the Spring.
They have a great selection and attention was great and very helpful. I would use the store again.
Jordan is the best. She helped us with any questions and made us feel comfortable and happy.
My sales person, Sheldon Lawrence, was professional, knowledgeable, courteous and helped with a very difficult decision. He was very thorough in completing the sale and represented Ashley with distinction. He made the decision making process far less painful. I dislike shopping, but with Sheldon, it became a pleasure.
My sales representatives, Jordan and Dana, were very helpful, knowledgeable and friendly. They understood what I was looking for, and took the time to show a variety of pieces. I'll definitely visit your store again. Thank you, Michael
Great furniture store the employees were very helpful.
Lee - Elisa is amazing!!!! She is a lovely person who helped me through the entire purchase process. I even added another item since I was so impressed. The boca store is wonderful. Delivery was great. Devaughn and his partner were superb. So worth it!!!!
The sales rep, Pam, was outstanding, and so as the store manage. They resolved our issue fast and we had no problem at all. We were very pleased with this team.
Ashley had the best selection with the best quality and the best pricing available! Our sales professional, Pam, made all the difference. We highly recommend the store in Boca!
Susana my sales associate was amazing and very helpful towards exactly what I was looking for! Would recommend asking for her.
Jordan was the best no pressure at all. She new her product well. She took her time and went out of her way to help us. We spent 2 hours with her and the whole time showed pose and patients with us. She was the best !!
I had the best experience Dana my sales women was amazing she had plenty of patience with great
Have to share this with everybody the sales person that helped me and my wife Sheldon Lawrence went above and beyond to help us He was very knowledgeable and helpful with our purchase with lots of good advice added. Sheldon made sure to the slightest detail everything was correct you are very lucky to have him on your team . Richard and Cheryl Dyson
Buying at City Furniture was a pleasure. Getting you merchandise is a nightmare. They don’t keep what you buy and I mean pay for in stock somewhere for you so when your ready for s delivery they don’t have it in stock slot of the time. How infuriating is that!! !$10,000 later I am now having to wait for my dining room table until Oct. I moved in my house on Aug 10th. They had the buffet but I can’t have family over for the holiday without a table to eat on. Never told all sales are final when delivered. Imagine it doesn’t work afterall you are stuck! Try calling customer service you hold at least 15 minutes. I’d shop somewhere else!!
Lee Gomes was great ! Made everything easy for us ! Prices are great . If you visit them in Boca Raton make sure to ask for Lee ,she want above and beyond to help us . She also speaks Portuguese! Thanks again !
Dana is phenomenal!! Remembers me from months previous with our table set, called me back to make sure we were still coming, and stayed over her shift to help my boyfriend and I to pick out our perfect mattress. Dana always lays out every option and price point plainly so there’s no surprises. The showroom is always stunning and organized with prices clearly labeled. I will come back here time and time again for furniture and the level of customer service that we get, especially from Dana!
I called customer service and the person I spoke to was very understanding about my problem. She also had two cats so understood exactly what I meant by the couch is not cat friendly. She made me feel confident that the problem would be solved quickly and efficiently. I look forward to purchasing more items from Ashley furniture 😀
This was my first time at Ashley Furniture store. I was on a mission to specifically buy a Temperpedic mattress with a frame that would allow me to raise my legs and feet for knee pain and neuropathies as well as elevate my head for Gastric reflux flare ups that cause burning of my esophagus and coughing during the night. I was pleasantly surprised at the variety and quality of other furniture in the showroom. I was blessed to have a vibrant, knowledgeable, patient young woman assist me in picking out just the right mattress. I did not feel for one minute, pressured to make a decision or buy quickly. Jordan was caring and compassionate and would have a great career in Healthcare while she keeps her day job with Ashley furniture. If you are looking for a Tempur-pedic mattress or something similar to it, they have a wide selection that you can sample by laying on. You don’t have to just lay on one and imagine what the other styles would feel like. I highly recommend this store. Margaret (Mimi) Borge
I had a wonderful experience at Ashley furniture . My sales person was there for my needs and help me find the perfect piece of furniture that I was looking for and same day delivery.
Susana was very helpful and friendly to me and my sons. We found together the best furniture suited for our families needs. When there was a bump in the road when the furniture came she was available in friendly and worked on making everything right. The delivery guys where very helpful and friendly in lifting and putting our furniture together and knew what to do. I will shop with Susuna at Ashley's again. Thank you for the wonderful fun experience. Corina Cox Elliott
I Brought my parents to Ashley store in Boca Raton. We were looking for furniture for their new home. Shirley the store manager spent a few hours with us walking through various rooms and pricing items for us. I highly recommended this store and Shirley as she was so patient and helpful. Will definitely use Ashley again.
I met a very nice young man Gavin, who was very easy to talk to & after listening to what I was looking for, he led me over to the mattress I just knew was the one I'd been looking for!! I would definitely recommend going to this store & doubt if I'll ever go to another furniture store, because Ashley's has a wonderful atmosphere & beautiful furniture!! Two days ago I went back & bought an adjustable base for my new mattress. It's being delivered tomorrow. Ashley's is very professional & after doing business with them they now have my complete confidence!!
UPDATE: A lovely individual from the social media monitoring department reached out to me was able to facilitate delivery of the sofa to my apartment. They went out of their way to make sure I was taken care of. I'm changing my review from 1 star to 3 because of that person. Were it not for an incredibly negative experience when I was trying to solve this issue with the store manager at this location, I would gladly re-rate to 5 stars. Overall, I'm pleased and I now have a sofa. I’ll chalk it up as a positive experience. The worst furniture buying experience of my life. I purchased a sectional and was informed that ‘congratulations! You qualify for free premium delivery!’ Awesome. I left the store, put my old sofa on letgo and prepare for my scheduled delivery two days later. However, once my sofa arrived, the delivery person proceeded to inform me that I would not, in fact be receiving my sofa as it will not fit in the elevator. When mentioned the obvious alternative option, the stairs, he informed me that they ‘don’t do fourth floor’. So I got to watch my new sofa leave on the same truck on which it arrived and am now without completely without living room seating. Thanks, Ashley!
We went to the Ashley/city furniture store in Boca to exchange our mattress we had purchased from City about two months prior. We were greeted by Shirley in the Ashley showroom. From beginning to end, she was so helpful. She helped us exchange our mattress (through Ashley) even thoughbwe were previously told by another associate we would have to go back to the sunrise store and have the original sales associate conduct the exchange. We asked her if she got commission for helping us reselect our mattress and she said no. That was unfortunate because she sat on the phone with the credit dept forever trying to get us the best deal on the exchange. We ended up putting a deposit down on more furniture with a Shirley, as well. I wish we would’ve went through her for our original purchase! Thanks Shirley!
I recently went to the Ashley HomeStore looking for a new guest bedroom set for my condo. I absolutely love my Realyn panel bed and chest. The room is small, and I didn’t want furniture to overwhelm the space. The distressed white finish gave the room a light and airy look at a reasonable price point. I always seem to find what I’m looking for at Ashley HomeStore in comparison to competing brands. My entire house is filled with Ashley furniture, and I love every piece. The Boca showroom is beautifully merchandised with a knowledgeable staff. I will definitely return when I need additional pieces for my house.
Raul was awesome! The staff was amazing and was able to help us overcome a few hiccups with the finance company, but he was able to work with us and able to give us great ideas for the furniture at our new home. We appreciate you Raul! We will see you soon. Also, Dana did a great job in assuring us and was able to get us out of the store happy!
From the moment my husband and I walked in the store, we were made to feel welcome. The sales staff were knowledgeable and courteous. Angel Fuentes was the associate who took care of us and Cesar was extremely helpful. Great experience, plan on returning for more shopping
Went in this afternoon looking for a new dining room table set, I’d seen a couple online that I was interested in seeing in person. I was immediately greeted by Angel, he got a balloon for my daughter and began to show me some of my picks. He was very friendly and helpful. I decided on a set and got it all set up for delivery/assembly. I’m super excited for it to arrive on Thursday! Would definitely be back in the future for any furniture needs.
Very disappointed by the customer service at Ashley Furniture. I spent a lot of $ outfitting my new condo and was told when I bought a mattress there that if I bought the $100 mattress protector I could exchange the mattress if I didn’t like it. Nothing was said about an additional exchange fee- in addition the headboard arrived with parts of the finish missing, the bedroom set arrived with holes that need to be repaired and they have yet to return my call, after leaving me on hold for 30 minutes this weekend. Would not buy here again :(
In a world of “service reps” I can honestly say I was blown away by Angel Fuentes at the Boca Raton location. H intent was to see some chair & 1/2 as I just moved I to my new place 3 weeks ago. He was patient, walked me through entire showroom. He also allowed me some time to visit the adjacent City Furniture showroom (no one there even greeted me) I came back to Angel where he went above & beyond moving statement chairs so we could stage with acc. I seriously never received such service. Floored is what that experience left me - well floored & $3k later a happy consumer. Thanks Angel for turning my “just looking” to “thanks I will take it”. Please make sure he gets the recognition he deserves. Great atmosphere overall at that location. A quick shoutout to the young at heart lady baking cookies at the coffee bar. She was just the sweetest. Customer for life!!
The Staff at Ashley Hone Store in Boca Raton were super pleasant and attentive to my needs. Shopping there was a great experience and I'll definitely shop there again!!
Great experience and awesome furniture!
Pam was super great she too extra time Delivery team went above extra helped me move mattress upstairs and place on bed this my old mattress. Great job everyone.
Amazing service and customer service representative was very helpful.
NEW FURNITURE SOLD WITH TERMITES!!!! I purchased a couch and coffee/side table set from Ashley furniture. I moved into a brand new apartment in boca and realized that the side table was infested with termites. The staff is not helpful and I am now worried that my entire apartment and furniture is contaminated. Completely unacceptable and disgusting for the amount of money paid. BEWARE.
Great customer service
I love Ashleys furniture store. especially Mr. Raul. he is super helpful and nice. we got a lot of furniture and other stuff in there and I had a great experience.
I bought a pretty expensive double electric recliner. One of them broke on the 2nd day I had it. The motor/mechanism to lift the feet part of the recliner broke. I have called them 5 times now to get someone out to look at it or service it. The first three times no one called me back to schedule a service. I did receive a call on my fourth attempt. The tech called me on a Sunday stating his car broke down and he would not be able to make it. I didn't have an appointment even set up yet, let alone on a Sunday!!!!!! So today the appointment was set up for them to come out between 12 and 4. I get a call from a RESTRICTED number that I didn't answer at 11:34am. It was the service tech that called me and left a voicemail stating he was ringing the doorbell and no one was home. Yeah, no one was home. It was 11:30 !!! The person who set up the appointment said the tech would call 30 minutes in advance and it would be between the hours of 12 and 4, NOT 11:34a.m with no advance phone call. He left a number and I called it. It was the corporate headquarters number which is weird he didn't leave his number so that I could meet him but it was the "office" phone number and they are not open on Saturday's; only Monday through Friday. Wow!!! They have nice stuff that breaks easily with zero customer service!! Go elsewhere and hopefully your new product won't break down and if it does, you will actually get good customer service. Ashley furniture is quite disappointing!!!!!!
My husband and I were greeted by Peter Wilkins the Sales Representatives immediately when we walked into the store. He is very helpful and we purchased the dinette set and left the store within half a hour! Great experience.
The experience was amazing. Peter was my salesman and he was super helpful and friendly. I didn’t feel pressured to purchase anything. Browsed with ease which made my decision to shop/buy a bit easy. I will definitely be back with my future furniture needs.
Never go to this store. Ever. I purchased a couch in September 2018. They ended up delivering the wrong couch twice. So I asked for my money back. After a month of going back and forth with them I was able to get a credit which was supposed to be refunded. Had to pay a restocking fee even though this was the fault of the store. Still waiting for the refund 6 months later. I have called customer care at least 50 times. Still do not have the refund. (Update) I emailed the owner as requested by the response to this review. Absolutely no help at all. Just got the same answer as customer service. Most recent call to customer care actually got laughed at by one of the customer care representatives. All they want to do is get me off the phone. Still no refund.
Very friendly staff and great furniture selection!
Peter was great in helping us pick a bedroom set for my son.
Unlike most stores we were left to browse on our own without being attacked by sales personnel. When we were ready we worked with Luciano Lopes Souza. He was excellent. Patient and informative. Ask for Luciano when shopping at the Boca store. He is the best.
The saleswoman that helped me was amazing her name is Lynn she is in pushy I didn't purchase anything she even sent me a picture to my cell phone so I could see what it would look like in my bedroom I really liked her and the furniture was really beautiful
Ordered in the morning and got delivered the same day!
When I first walked in the store it seemed like no one was really wanting to help with my purchase. Reluctantly a salesperson stepped up after they were asked to. I purchased the couch and after always signed and paid for, I was given a delivery date of 3 days out. I said I would be ready in 2 weeks and rescheduled the delivery date 15 days after the original delivery date. On the eve of the delivery date I received an automated telephone call stating that my order was back ordered and a new delivery date of 20 days out and was given. I called and let them know I would not be here and that I found it unacceptable after giving them an additional 15 to 18 days after the purchase to have my sofa delivery. They gave me a delivery date of 10 days from the day I called. The delivery personnel were professional and very good at what they do.
I must say I had a wonderful experience with Susan she was very helpful easy to talk to and an excellent saleswoman caring kind and is there to help make a perfect purchase. The prices were fantastic I would recommend Ashley furniture Friendly staff very helpful
Loved working with Ana, she was patient with us and flexible and worked hard for our needs. Also enjoyed workingw withthe delivery men, who were respectful, courteous and informative.
BUYER BEWARE! JUST HORRIBLE! I have bought 3 items from here NEVER AGAIN! 2 of the three items were damaged within 6 months of delivery. One was a coffee table. I received 3 of the same coffee tables (each one was damaged). I had to wait a total of 20 hours for the technician to come out and diagnose, to tell me there was a problem, reorder me a part, install it (which was damaged) and then wait for a third table to come over which was damaged AGAIN! After at least 10 calls to warranty they said they would give me $100 back to keep the defective table. THEN.... my couch ripped apart (this was after a nail head was sticking out upon delivery). They said that I need to pay $50 for a technician to come out to let me know if in fact this was damaged or not to then give me potential options. My mom had previously bought 2 couches from Ashley furniture. She told me she had issues with them as well, as the first delivery was damaged so she ordered new ones and they were damaged again. She had to get involved with American Express since Ashely Furniture did NOTHING. Do yourself a HUGE FAVOR! Save yourself time, energy and headaches, DO NOT BUY FROM ASHLEY FURNITURE!
Customer relations has resolved my issue and made things right. I am updating my review. Thank you Kari for all of your help with my concerns.
No matter how many times I gave the salesperson the correct number to call for delivery, she still messed it all up. Frustrating.
Great Experience would Highly recommend! Table I purchased looks great and you can feel the Quality is very nice! Great customer service. Very happy with my purchase and the service was excellent!
Peter was great. Very patient and kind.
Large selection
Nice store with a very good selection. The furniture is more traditional.
I purchased a mattress,a bed and some furniture from both City Furniture and Ashley Furniture. Dana our sales person was extremely helpful and patient. We had Dani as an interior designer and their package is so afordable and she helped me with choosing and figuring out the space I needed furnished. I never saw a need in hiring a personal designer but I can not tell you how much time I saved and how beautiful the room is. Cesar was very helpful with setting the delivery and very very fast with the payment process. The team there on the Airport Road Store is extraordinary I highly recommend going there. Thank you all!
Great customer service Anna was great help and the delivery guys did great job, highly recommended great collection of furniture
Went there picked out new furniture, did the paperwork for the credit card, all in 45minutes, GG Maneri was our sales rep was wonderful!!
One of the most exceptional experiences I have ever received shopping for mattresses and furniture. I went in just looking to test their mattresses and I was not disappointed by the service me and my partner received. Suzie was the best from the moment I walked in she took care of me and made sure I was well informed about everything Ashley furniture had to offer. I have been mattress shopping for quite some time and she was the most friendly informative outgoing associate I’ve had out of all the places I’ve been to shopping for my new mattress. Cesar all rolled out the red carpet for me as well during my experience. I’ve never had a shopping experience that had left me feeling so happy and elated about a purchase before. I can’t say thank you enough to them both thank you for an unforgettable experience, after today I can surely say that I will be returning to Ashley Furniture in Boca Raton for all my furniture needs.
Good service. Prompt on time delivery.
Just moved to Boynton Beach and needed furniture. Dana was so helpful and showed us beautiful things!! No pressure at all
Great store sales woman Pam was friendly and demonstrated great customer service!!
Everything from sales to delivery was excellent 👍!!
Purchased a dining room table and six (6) chairs. We were told that everything was in stock. Ashley HomeStore, Airport Road, advised us (after hours, of course), that they would be delivering the dining room table and two (2) chairs the next day. We called to both cancel the delivery with dispatch (successful) and to cancel the purchase with sales at the store (which the person we spoke to told us would be done). She also told us that our sales person would be calling us back at or around 12:00 PM to explain what happened and to confirm the cancellation. We never heard from her that day or since. Not sure if they're formally cancelling the credit card charge or not. So we called our credit card company to advise them of the situation and they immediately gave us a "purchase credit." We don't expect a call back from Ashley HomeStore and will never purchase anything from them or their franchise owner, City Furniture (same building on Airport Road in Boca Raton). Customer service is extremely poor. Still cannot believe that nobody called to advise us that most of our order was not in stock for delivery. Very disappointed in this company!!
Definitely see Michael L. He takes his time with you, doesn’t rush or push you into anything. I was completely indecisive and he walked with me back and forth across the showroom probably 20 times before I decided on something. I then changed my mind after going through the entire process and he was happy to help me switch out my order. Will definitely buy from Ashley again.
Great service. The table we bought has held up well over the years.
Went into Ashley in search "something to put TV on" Met DANA who was cheerful, eager to please, showing us anything and everything she could. Great experience, and yes, I did find just what I wanted. Thank you Dana, and Thank you Ashley Furniture. (10 stars)
Wonderful work team, awesome people
The sales staff was very friendly and helped us find a quality sleeper sofa for under $400. They also offered plenty of warranty options that we will consider. The building is easily accessible, the showroom is clean and easily navigable, and there is plenty of parking.
So far having a very bad experience, scheduled delivery for 2:30-5:30PM. waited till 7:30 and was never informed they were delayed. They showed up 8:30PM and my community declined allowing them in. I am now trying to reschedule but getting the work around. Finally got off the phone and now have to wait 2 extra days for delivery, and they could not guarantee the window. Ashley HomeStore should really re-examine their delivery service and the protocol of both communication and scheduled deliveries.
Dana was an excellent sales associate who helped us get the most bang for our buck. She was a pleasure to work with.
I’m am so frustrated and unhappy with Ashely Furniture. I bought a desk for my son and it came damaged. Then they redelivered and I didn’t notice it was missing a screw and the draws were not opening and closing properly. I called several times to get this resolved and they leave you on hold for hours. Then finally someone at the local store helped me and gave me the email to warranty to get this fixed and resolved. I emailed them and I never heard back from them. Now I have a desk with a missing screw and desk draws that can’t be used. I’ll never buy furniture from Ashley Furniture again. Bad quality furniture and really bad customer service.
Way over priced. Same styles, no colors, no sales.
Don't listen to what any of the sales associates say. Read every part of the sales contracts yourself as the sales people will lie to you about what is in it. We bought furniture from here a couple months ago. We were on the fence about a bedroom set but the sales guy convinced us to buy as he said we could have 24 hours to return any item if we don't like it. Turns out that wasn't the case and as soon as we received the furniture and didn't like it in the space they said there are no returns if you buy in store. We tried reaching out to the sales guy and he never contacted us. We never even received the proper information from him to make payments on the furniture. Additionally we were contacted by customer support after leaving a review and they made it seem like they were going to help us. We emailed the person they asked us to email, and never heard back from them or got any meaningful help. Customer service overall is horrible and the sales guy we dealt with was worse.
I bought all new living room furniture for a brand new house and was super excited because this is my first home. The salesman was super helpful and kept talking about how great the customer service was and how if I ever had any problems they would bend over backwards to make it right. Well everything got delivered and within 2 weeks of it being here a leg snapped off on a loveseat I ordered. Now I get it, sometimes these things happen. Manufacturers defects exist and that’s why there are warranties. I’m not giving a one star review soley because of that. I’m giving it because of what followed. I immediately submitted a warranty claim, and since this is a new house I of course had a housewarming party coming up in a month, so I needed to get this resolved before then. I completed the process, and called and emailed to follow-up on it. Every response was “sorry for the delay, someone will contact you in 48 hours.” Well 3 weeks later is when I got the first call. Their first appointment availability? 3 weeks later. That was just to come look it, not to resolve it. I of course called back up and was upset and told them that was not reasonable and explained why I needed it fixed sooner. I spoke to an agent and spoke to a manager. I gave them the opportunity to either fix it sooner, or give me store credit, or give a refund. Their ultimate resolution? Too bad deal with it. So yeah. Thats what you can expect from Ashely Furniture. I won’t be buying from them again and I cannot recommend strongly enough that you don’t either.
Jason and Ceaser should be avoided at all cost. The rest of the staff is very nice.
Dana was a great help at the time to chose our bedroom set. She was very patient and and always advicing in order for us to get what we really wanted. We were shopping around in order to get the best prices, and at the end we decided to buy at Ashley due to the customised service of Dana. Thanks!
Dana Heaney could’ve been better. Thanks
My experience at Ashley Furniture store was excellent because Dana was my sales person. She made sure to find out what I was looking for, and helped me look around the store for it. She even toted heavy chairs around the store to see if they matched the table, and she is a petite gal. She was very personable, and did not rush me. As a result, I csme back and bought another item soon after —as I was enjoying my table so much. I needed another chair, and she found me a display chair for under $20 dollars that was actually worth around $189 at one time. She helped me find some really great items and on sale. Dana is an asset to Ashley, who takes her job seriously, and has a good grasp on customer service. Thanks!
Excellent customer service. I got a beautiful bedroom set for reasonable price.
Table was damaged- waiting for replacement
Michael was an absolute pleasure to work with. He was so professional and stayed on top of everything from start to finish. Definitely go see him at Ashley Furniture In Boca. Thanks mike for everything!!!!
GG took care of us and was very helpful and professional. Thank you GG for making us feel special.
I don't typically or often do reviews but in this circumstance I felt it would be a dishonor not to. I went to Ashley's Furniture in hopes to buy living room furniture. (was very apprehensive) and my sales associate, Lynne Chandler assisted me when I walked in. HANDS DOWN, I have to say, she was the most patient, knowledgeable, easy to talk to about prices and what I recommend her HIGHLY if you are looking for furniture at Ashley's
Jason was so helpful with our purchase! He helped every step of the way, even giving us helpful feedback. We will definitely come back and see him for future purchases.
Nic went above and beyond to make my purchase amazing. He even took my items to my car.
Bought a bedroom set and table falling apart less then a year don’t waste your money or time. I called them and emailed them about this situation got ignored.
I came in one weekday night one hour before closing I walked in through city furniture and city furniture‘s employees were so rude I walked on over to Ashley‘s furniture side and I saw Luciano and asked for help. Being one hour before closing I didn’t expect to receive any good service but Luciano made me change my mind. He was so helpful helping me figure out what I wanted what suits me best and Making sure I got the best deal. I left the store five minutes before closing extremely happy and satisfied with all the help he provided me! I will definitely be going back just for his help in the future! Star employee!!
Good shopping experience. Delivery guys were awesome!!!!
I've had 2 deliveries in 2 days. The entire process from beginning to end was wonderful. My sales associate, Raul Tovar, made buying furniture a breeze. Thank you.
Very nice group of delivery guys, on time and friendly.
Great store, great selection of furniture. The place is huge!
True professionals, from the sales staff to the delivery guys. Honest, knowledgeable and courteous staff.
Great service from our salesperson and the delivery people! We love our new sofa!
Exquisite!
Lynne was very helpful and patient as I had to re-select a sofa and loveseat. She needed to assist me with customer care, and spent quite a bit of time “on hold” to coordinate a smooth replacement (credit) link between my pick up and delivery. She also followed up with a phone call to assure me of my delivery ( which was the very next day!)
HAD TO ORDER FURNITURE BY PHONE FROM NEW YORK TO BE DELIVERED NEAR BOCA. ABSOLUTELY GREAT EXPERIENCE AND PROFESSIONALISM FROM SALES ASSOCIATE MANAGER CHRIS. FROM THE ORDERING TO DELIVERY AND SET UP, A TRULY AWESOME EXPERIENCE!!... GREAT COMPANY TO DEAL WITH....THANKS AGAIN CHRIS
Part 3 So now almost 2 months later, no proactive phone calls or emails to me, promises of a multiple delivery dates, hours spent in the store and a payment actually made on my purchase, I’m told I will not get my table at all. Between selling furniture not available for delivery, delivering furniture in part without setting expectations, not communicating with me and ultimately wasting hours of my time and months of being able to shop for a dining room set, I find myself sitting here with nothing tangible for my efforts. Delaney still has not had the courage to call me and apologize; Bryan never offered an apology but rather an attitude and a defensive stance. This is honestly one of the worst buying experiences I’ve had as a consumer and I will post this review on any site I can, tell anyone willing to listen, hoping to save people valuable time and avoid immeasurable frustrations. If I can stop even just one person from spending their money with Ashley Furniture/City Furniture, perhaps I will find my peace. If you’re still here, thanks listening. Feel free to share.
The rep Ana was very friendly and helpful in explaining the different types of mattresses and assisted me in purchasing a few pieces of bedroom furniture will definitely come back to the store for future purchases.
Great service and quality sales representative Ana ana luciano were so professional and helpful
Salesperson was helpful, friendly, and courteous. Special kudos to Marcos H. He is a star! Delivery men were prompt and professional. Couldn't have asked for better service. I'm impressed!
(Translated by Google) Nice (Original) Bonito
First time I purchased from this store and I cannot wait to go back . Friendly staffs! Thank you Alexis !
Good prices
Good selection with great prices. Sales staff was excellent. Michael was very helpful and patient.
Ask for Bo at the Sunrise location. He is very personable and professional, refreshingly awesome customer service.
Wesley was absolutely amazing. He was very knowledgeable about all of the furniture, I know this because we asked him about a million questions lol. He assisted us but never once tried to push us in a direction we did not want to go. Whether it was a $100 piece or a $3,000 piece of furniture in question he exhibited the same level of patience and assistance. I will always use him as a resource when purchasing in the future. Great experience!
G.G. Was very helpful and welcomed us to the store as well as made sure we got the best deal possible!! Very appreciative of her work and will be back!
Recently closed on a new townhome in Delray and had to do a lot of furniture shopping in the area. We tried many of the popular stores but found that Ashley Furniture had exactly what we needed for our new home. The quality and selection were superior to others, but the main differentiation was the client sales support we received from JASON. He was a pleasure to work with - so accommodating to our immediate needs and highly responsive. He made the entire client/customer experience a breeze. We will definitely return to Ashley for our future furniture choices and would highly recommend seeking out Jason for exemplary support!
I am getting ready to have major surgery and really wanted to check something off my list.. since we moved and don’t have any place to sit, I started searching online for reviews of sofa beds. After seeing positive reviews on Ashley furniture sofa bed I then called the store. That’s when Wesley answered the phone and answered all my questions. I want to be sure they had the sofa in the store to be able to sit on. I got in my car drove to the store and was greeted by Wesley. He walked me to the couch and we had a great conversation. I then looked a little further and found another couch that I was interested in and purchased both couches. I felt no pressure and I am excited about my purchase and happy to have two things checked off my list. It was a great experience. Wes is a great sales person, and very personable, informative and extremely professional. Thank you Wes for making it such a positive experience.
Wes was amazing! He was courteous and professional, he answered all of my questions and gave me the kind of five star treatment that has now made me a loyal customer! I will definitely be coming to Ashley Furniture in Boca for all of my home decor needs. Thanks Wes!
Favorite store for buying furniture have purchase bedroom living room patio items great prices sales people are always on top of it fast easy no delay delivery which I love need to try it out I think you'll feel the same way
Walked in on 8/15 - Ready to purchase a new living room set and some other items we needed for our new home. Not one single person greeted me. Walked around, sat on sofas. Walked straight past 3 salesmen in a group chatting. We have purchased from Ashley's before and I love their style but it felt like they didn't need the business.
Some furniture looks nice, some not well made.
Got furniture delivered Friday after ordering on Wednesday. Both pieces were damaged and then they want to make me wait 2 weeks for them to come replace and exchange broken furniture. Will not do a return and refund even though their company policy online says they have a 30 day return policy. I now have to sit with broken furniture in my apartment waiting for them to come fix it since they won’t let me return it and do a refund. Sat on hold for 1 hour with customer care today and went in the store and waited for an hour and still no one resolved the problem. Have been waiting for 2 hours for someone to call me back and will probably be waiting all night. WORST CUSTOMER SERVICE EVER! I would never recommend them to anyone and will never shop here again. Saying sorry for your inconvenience does not help anything. Thank you for wasting my day!
Worked with Pam Enzinna- she was great!!! Knowledgeable and not pushy or persistent, found the best possible option for my home!
Alexis was amazing from the minute my son and I walked in by greeting us and helping us find exactly what we wanted! Purchasing was a pleasure without a wait. She should be promoted and given a raise! I know who to ask for the next time I’m in for a purchase. Great shopping experience!
Wesley Peterson helped us last night. We went into the store just to look. He didn’t hover over us. He introduced himself and gave us our space to roam around. We ended up both agree on a couch (you know that doesn’t happen often) so we knew we needed to jump on it. We got Wes and he helped us through the process. It was so easy and he was extremely helpful. He has an out going personality that makes it easy for you to talk to him. He was very knowledgeable about all of the questions we had. We will definitely be back. Thanks for making us feel comfortable and helping it get through so quickly. And he also stayed after the store closed to help finish the deal. Truly worth taking a trip to his store. Oh did I mention he is the assistant manager too so you know your in good hands. Thanks so much!
Wes Peterson Assistant Manager, a true gentleman. My wife and I just purchased a new home so we naturally wanted new furniture. We both fell in love with our new living room set. Got there a bit late into the evening. Wes introduced himself and did not hover what so ever. We continued viewing the showroom floor and once we were ready, he was there to assist. He was well-mannered, professional and funny. Made us feel real comfortable and walked us through a seamless process. He stayed with us an additional 30 minute well after closing time. You just don't see that now a days. Thank you very much Wes. My wife and I will definitely be back again because of you! See again soon for our dining room set! 😉
Everyone at Ashley's was friendly and knowledgeable. They greeted us at the door and then when we asked for space, they gave it and we were able to go back to ask questions and make our purchase. We are very happy with our interactions with the staff.
We had a great salesperson names Michael who helped a lot with my order. He was very informative.
Selected a mattress in store. Called to order it - salesperson highly recommends An upgrade. I order the one for $200 more. Gets delivered. Hard as a rock and frankly prohibiting my sleep and causing major back and shoulder pain. Because I did not purchase a mattress protector from Ashley )’(it has a pad that I purchased elsewhere) it can’t be exchanged. Salesperson did not tell me that. I also bought other furniture but will not be doing business with Ashley again. Very poor customer service
Marcos was very professional and looking much so into helping me leave there happy Marcos helped me once before and that was one of my reasons why I went back and chose the store I could just say I give him 5 stars great guy
A great store for anything you may be looking for furniture bedroom suites . A sales associate by the name of Michael was fantastic knows all of the products very helpful and a pleasure to work with. I'm sorry I did not remember his last name , he is worth looking for
One of the worst experiences of my life. Was delivered damaged furniture, the installers damaged my whole apartment and then after I sent them pictures of the damage 5 minutes after they left, they said they won’t cover any of the damage to my apartment. Worst customer service ever they make Comcast look like Disney Land. Furniture is fine but when you’re buying furniture, you’re not just buying a couch or a bed, you’re also paying for people to come into your Home and treat it with respect and you will get none of that from Ashley or city furniture. Go somewhere else before you regret it.
Great customer service
I was shopping for a mattress for my son. I have been in other stores before going to Ashley Furniture, I am glad that I made the decision on going there. I’ve never shopped there before but I must say it was a great experience. Alexis the sales representative who took care of my needs she was extremely helpful, knowledgeable and patient with all my questions. Although I was just buying a mattress and a box spring she never made me feel like I was not worth of her time. This girl was amazing from beginning to the end and calling me today to see how was my delivery. Sales people like her makes a difference and makes me go back there and shop more. Thank you Alexis for your great customer service and helping me to get the best mattress for my needs!!!
Sooooo after spending a week of my life shopping on line trying to get the best price on two of Ashley s furniture pieces, I read some of the reviews on this place. They were all very good . I went here and in my opinion got a way better deal than on line. Not only that , but had a lot of fun haggling with Marcus H. Assistant manager. I'm not going to say all the things he did for me , cause they might fire him if they find out. When I'm totally done shopping for my apartment I will , but not til then ! He must be new :) thanks for everything Marcus.
Overall great experience picking and ordering furniture. Wesley Peterson helped me and I couldn't have asked for a better salesman to walk both my father and I through the process of ordering everything for my new place. He was patient, knowledgeable, and understanding with my father, me, and even my 3 year old son being there with me. I didn't feel rushed or bothersome with Wesley and I didn't feel that he was just trying to sell me as much as he could for commission. He cared and that was important.
Sales reps are great!
Wesley was amazing and very well knowledge about the products and how to make our decisions to buy very pleasant and less stressful. Thank you from, Jon and Adela
Alexis Carryl was very helpful when I made my decision to purchase a piece of furniture. Great service.
Pam is an excellent salesperson! She is knowledgeable and personable. She did an excellent job in checking me out, completing the sale in minutes. I went to three stores and this by far was the best-all because of her! She deserves a bonus!
Went in for a desk and our sales associate Pam was super helpful and friendly. We ended up getting a matching credenza that was a floor model and Michael and another associate were very helpful and assisted us with loading it on our truck. Excellent customer service.
Antonella made my shopping so quick and easy at Ashley Furniture! So was such great help!
Nicole was a pleasure to work with. She is dedicated to customer service and my purchase process went very smooth. Thank you, Nicole.
Michael Livigne is the best sales associate I’ve ever met! I bought all my furniture from Ashley/City Furniture and was having trouble getting all of it online so I called Michael and he ordered everything for me. He went above and beyond to ensure I receive the furniture on the date I requested. Since I was coming from out of town, he kept me posted every step of the way. If you’re looking for professional service and most importantly human touch, I highly recommend going with Michael Livigne! Thank you!
Delivered employees of store 12 large pizzas with a bill totaling $120 in the pouring rain and they only left a $5 tip
Easily accessible store and conveniently located in the same building as a City Furniturestore. There's quite some choice and options to choose from, from beds to couches, to desks, tables, chairs, mattresses... Ashley's a nationwide brand you'll find on both coasts which can prove useful if you buy their furniture with the insurance and move across the country. There is a small cafe inside the store in case you're spending the whole morning or afternoon contemplating options.
Marco Huerta greeted me as I entered. I told him what I was looking for. He showed me options. I found the chest I liked. Marcos was helpful And friendly.
The Wellington location was a HORRIBLE experience. Thank Boca Raton team for changing my mind COMPLETELY about purchasing with you guys! They were VERY knowledgeable and very kind to me unlike the other store. I’ll be back soon guys! You all are the best!
Expansive layout of furniture sets in modest price ranges accompanied with very informative sales help.
Friendly staff and easy experience. Wesley Peterson was my sales associate and he was not rushing me to make a decision or pushy about the sale. I appreciate that!
Fantastic showroom and service. Ebony was wonderful.
Wesley was absolutely amazing! He was outgoing and genuinely cared about making sure I had the best experience I could with a process like furnature shopping. The prices were great and his expertise in design really helped me furnish my first apartment!
Antonella was more than helpful while we picked out our tables. The delivery was on time and done courteously! We will be back!
Excellent service
Great prices!!
ZO Was our representative while shopping at Ashley . Zo’s knowledge and experience was absolutely amazing. His expertise allowed us to find exactly what we were looking for and he was more than accommodating with my pregnant fiancé . He is above and beyond the standard level of what to expect in sales , my fiancé and myself will be returning customers because of the treatment and experience we had . 110 out of 100.
Large store with a variety.
Wonderful place
Little bit expensive. But great furniture
Our sales lady Sal was very patient and helpful and Pleasant I would recommend anyone to Ashley Furniture and to ask for her when they go.
I can't believe that how incompetent Ashley furniture store managers and representatives. I ordered a part for my bedroom set furniture and in 3 months I haven't received it. I called at least 15 times and I needed to go to the store almost every week to find out what's the reason the ordered parts hasn't arrived. They ordered part for a sofa that no longer in their store and don't have it. I repeatedly told the representative on the phone I need parts for my bedroom set. Then one of the manager called customer service from the store and she told that the wrong part was ordered. She re-ordered the parts that I needed for my bedrooms set. She told me that I will receive it less then a week. After waiting 3 weeks again no parts....I had to come to the store at least 3 times by the time I got my refund back. The customer service manager Beleu lied to my face...she will help me. Of course her promise was a big fat lie. I bought so many furniture from this store buy but I won't really do it again. The worst customer service.
Ebony was very friendly and took the time to listen to what I was needing. Was able to find the couch and the perfect size for our living room. Very excited to get our new couch.
Great place with decent furniture and reasonable prices.
This Review reflects the location. Not the delivery service. I was told after spending 800+$ at this location that it would be delivered at a certain time. FALSE. don’t tell me a certain time to sell me a Product to concrete the purchase. Don’t trust these guys!!! Grossly opposite delivery times!!! From 8 am to 9pm!!!!!! Never again. The guys delivering were awesome and I tipped them based on their service and respect. It’s the stores fault on this. Don’t give me a concrete time and hold to it.
Wonderful Sabastion was a Fantastic Ashley Sales Team Representative. Ask for him. He will go beyond customer service.. Tell him Sandie said hi..
I came into Ashley Furniture in Boca Raton just to look and get pricing. Chris S. was extremely knowledgeable and engaging. We walked away with a full living room set and bedroom set. Chris’ customer service was top notch.
Zo Armendariz was the best person in the place. He was amazing o work with and I would recommend him to my family. Straight up guy, and really fun to work with. 👍👍👍👍👍
Friendly people
How do you know I went to Ashley?
Great service. Moved into a new home a few weeks ago.. staff was very accommodating and patient. Good pricing and hassle free! I definitely don't look forward to moving again but look forward to relaxing on our new living room couch!
Recently we went to Ashley furniture store to look at furniture. My husband and I were greeted by Zo. He was very nice and checked in with us to make sure we were finding everything we were looking for.
The best customer service..... Please ask for sales rep Zo for your next purchase he's amazing
If you go to here ask for Karrif, he was absolutely wonderful. Cannot say enough good things about the help we received.
Zo was very helpful with our decision making. He got right to the point, was very informative and let us look around and enjoy the furniture.
"Zo" AARON ARMENDARIZ was a great guy who helped my husband and I find the perfect couch for our home the moment we walked in. Very knowledgeable and polite.
GG was our sales person and she was great. There's a wide variety of beautiful furniture at a great price. I highly recommend Ashley furniture.
Gunita was attentive yet not pushy. She took the time to show my husband and I multiple options. I have visited several furniture stores in the past three weeks and she provided the best service. I highly recommend you visit the Ashley Homestore in Boca and request Gunita.
Zo was a super salesman. He helped us prioritize our needs. He knew his inventory exceedingly well and steered us to furniture of interest, learning our tastes each step of the way. He helped us make efficient use of our time and find the items we needed for our apartment.?very courteous, too.
I had a pleasant experience buying a sofa and love seat. The sales rep Red was very knowledgeable on the product and extremely professional. I highly recommend shopping for furniture at this store and ask for Red.
I had the pleasure of being waited on by Zo Armendatiz... he was super patient extremely helpful with my bedroom shopping experience highly recommend him for you future furniture needs
Great experience shopping Zo an Toni made me feel like family
DONT BUY FROM THIS STORE!!! WARRANTY IS A SCAM!!! I purchased a mattress at this store in Boca Raton. My first buy at this store. Purchased the warranty so that in case the mattress didn't feel right, I would be able to exchange for one that did. I asked the seller to only show me the most firm mattress they have in the store. Purchased, and first 3 days, already knew this was a bad one. Went into the store within the first 7 days to let them know, and started to look for another mattress. After 2 months of going back to this store on a weekly basis, talking to my sales person, trying out other mattresses, I then decided I like the Sterns & Foster brand. I looked it up online, and there it shows Ashley Furniture sells it. Told my rep. this is the one I want. I walk into the store, this past Sunday, they tell me the sales person no longer with them, there is an additional fee to pay of $129 for the exchange, plus I have to pay for delivery $99, and they cannot exchange for the Sterns & Foster, because that is only sold online! PLUS, I found out through the customer service phone line, they sold me a Plush mattress!!!! WOOOOOWWWW what a great store this is, FULL of surprises. So now I can either find another mattress (to which I tried all in the store for the past 2 months and do not like them, or im stuck with a mattress I cannot sleep on, because it screws up my back. My husband and I have been sleeping in our old mattress ever since, because it totally messed up our back from sleeping in a soft mattress. So here we are, back problems, paying for a mattress we do not use, and the store does not work out with us in any shape or form. I even suggested I would take a store credit, and I would just return this mattress since I bought the protection/warranty. I can just go somewhere else and purchase the mattress I need. But no, they just won't work with me.
Needed to get a new dining room set so I decided to check out Ashley for the first time. Their furniture selection was amazing, very modern and decently priced. My advisor "Zo" was so helpful and insightful that I ended up buying a beautiful bedroom set as well. They had a "60 month no interest" promotion running which made it easier for me to afford that extra set. Do be aware that price on the sticker for some items does go up when you choose the extended financing, so if you have the money to pay for your purchase on the spot you may be getting a better deal, plus they do 25% off some items to when you pay that way.
GG was a great sales person. She helped me tremendously. She had a great knowledge of the merchandise and really keyed into what I was looking for. Had the furniture delivered yesterday which also went well and I couldn't be happier.
Single worst website ever. That stopped us right there.
Very nice service, good prices and easy to buy. Very pleased experience I will like to recomend to shop there. Professional and Human service! Thank you!
Gunita is awesome! I can't believe how easy she made the process of picking out the perfect room.
Zo was great and super helpful from the moment we walked in the front door. He did a great job giving us our space to look around and yet checking in at the right times to answer questions! Thanks for a great experience!
Very friendly and helpful
Joe was very nice and assisted us in getting a beautiful dining table and sectional for our home. I would recommend anyone to this location. Joe is a great salesman.
We bought a kitchen table and chairs and and dining room table and chairs at the weekend and we're very impressed with the high level of customer service and the speed at which our purchases were made. The items were delivered the next day by two very nice courteous men who put everything together within fifteen minutes. Overall, a very good experience. We would highly recommend.
Absolutely the worst furniture experience ever! Bought from Pam on Saturday, excited for next day delivery. Supposed to get a call before 9am next day to set time. They call at 10:30, set for 2:30 to 5:30. I called back at 5:30 and Gregory said, "within an hour." I called at 7pm and Gregory said, "7 minutes." They arrive and after 15 minutes tell us they can't asemble it, defective. I get a call from Charmaine and she says "we can't deliver it tomorrow, there are people ahead of you." What?! Pretty sure Sunday comes before Monday! She says I can go pick it up. Seriously? The driver told me his day was filled with experiences like mine, that is why he didn't arrive until after 7pm. NEVER do business with Ashley, horrible customer care.
My husband and I had the pleasure of meeting Joe upon walking into the store. He was professional, knowledgeable, and friendly without the "overbearing salesman approach." He found us the perfect sleeper sofa for our needs. Joe gave us time to think about decision alone and made the purchasing process simple and quick. Highly recommend Ashley Furniture and salesman Joseph Gergis for your furniture needs!
Thank You Zo for a making our shopping experience at Ashley's quick and easy, also for having patience with all our questions you were absolutely super helpful and the best rep by far.
Beautiful items, awesome prices, great quality, and Zo was such an incredible help, so friendly and patient even though I drove him nuts changing my mind and asking multiple questions, but he helped make my vision come true and my house a home!!
Excellent customer service, beautiful products
Red was our sales rep and she was AMAZING. My husband and I had been there numerous times before but by far she is the best sales person we have had to date. I will def come back and use her. She helped us get my daughters bedroom set and much more. The financing was a breeze and her knowledge made it even enjoyable for my children and my husband. Thank you Red! We will be back soon!
I bought my furniture and I was guaranteed the delivery of the majority for July 28, canceled and scheduled for August 1 again Canceled for August 5th. I'm waiting today and they call me canceling the delivery of the mattress . This is a lack of respect, the whole purchase was paid in cash. I have to visit to get there and I have no where to sleep. I went in the store they say everything will be delivered, then call and cancel.
The salesman Zo was very helpful. Great experience.
Dori was very knowledgeable
Love this store! Thanks to Karrif, from the moment we stepped in he make us feel welcome and helped us find exactly what we were looking for. We will definitely be returning.
I give this place 5 stars Zo was our salesman and he was super helpful and nice !!! I'll keep coming back
This is Marilyn Van valkenburgh posting my review. exceptional service and paid attention to what I was saying and what I wanted. Explained all options very thproughly
ZO was awesome! Really took his time to help me and my fiancé furnish our first apartment ! Thank you!
I bought a hutch and a console table at Ashley furniture, and I really wish I hadn't. The furniture is way overpriced for how poorly constructed it is. Not to mention the material is absolute garbage. The drawers on the hutch stopped working a week after delivery and some of the fake wood is peeling away on the console table. We furnished the rest of our home with a combination of home-made furniture and crate & barrel and I must say that we are very pleased with both. Spend a little extra time or money to furnish your home, you'll be happier in the long run!
Very pleasant experience in this store. The employees seem knowledgeable. Great experience overall!
Went into Ashley Furniture looking for a kitchen counter top set. Zo was extremely patient and helpful! He took the time to search for options and then when we finally picked the table top we liked came up with options for the chairs, as we did not like the chairs that went with the set. After walking around and showing every option of counter size chairs, carried the chairs over to see if it matched and what it would look like. Je was very honest and helped guide us to a choice we loved! He was with us for a really long time and gave us fabulous suggestions and options. He took the time to care- Great personal experience! Thank you for helping us and making the experience a success! We will definitely come back to Ashley's and look for him for other furniture purchases in the future!
I had a very pleasant experience with my furniture purchase. Sales associate Dori was very friendly, courteous and knowledgeable. I will definitely be back and would highly recommend her if you're shopping at this location.
Horrible business practices. sales persons perform a classic bait and switch tactic. Company has a terrible return policy as well (3 days). Avoid this company altogether.
My wife and I had just Closed out a deal on our new home and needed some furniture right away. Late afternoon on 6/23/2017 we decided to stop at Ashley Furniture to see their deals. The moment we walked through their doors we were greeted by Nathan, the closing manager. Nathan was super professional and so eager to help us! We were a bit unprepared, not knowing exactly what we wanted but Nathan was so engaging that in no time we knew exactly what we wanted. He was so professional and full of knowledge on store policy and had really great interpersonal communication and customer service skills. My wife and I were down to 4 different options and we were never rushed to make a decision even though the stores was closing. Long story short he stayed with us until we made a decision and we left the store one hour after regular closing time, needless to say , Nathan was awesome!!!!! J. ROBINSON
Excellent Service - Best Customer Servive everrrrrrr- Purchased almost $10,000 of furniture- Zoe, my salesman, made sure I had the best deal- He was great- I always say Number 1 thing is to make sure the customer trusts his salesman for the best deal- Well, Zoe first made sure He established that trust in me before even attempt to sale me a piece of furniture although I did tell him that i came to buy a lot of furnitures- Management is also great- I would recommend them anytime- First thing first, establish the trust and trust them to help you get the best deal for your bulks.
We just purchased our couch from Zo Armendariz at Ashley in Boca. He spent a substantial amount of time with us while we made our decision, was very professional and had a smile on his face the entire time. He was accommodating to our needs and facilitated the whole process. The store itself was clean and well organized. I highly recommend.
horrible experience！ I bought this table set with strong strong factory painting odor. The odor can't go away in 3months. I request to return this cheap furniture to the factory.BUT Ashley won't let you return anything after you pay it. So Ashley charges me 15% restocking fee ,then ask me to buy another furniture for equal or greater value, they even force me to pay a delivery fee for the new furniture. I will avoid this shop forever and advise my friends never come here. Because THEY do not care about the customers, the quality .shame.
Amazing
Purchased a couch with WARRANTY, unfortunately the cheap fabric they used ripped within a matter of months, fortunately the outside company that handles the warranty came by and told me its covered so no problem. Months later a gentleman comes by with my fabric, knocks on my door and leaves. Doesn't even wait half of a second just leaves a big piece of fabric wrapped up in tape none the less at my door. After waiting days , weeks , which turned into months. Finally after months I give a call back and turns out that lazy worker decided to write no-one answered door. It is an OUTSIDE company they use. If you have the option use a different store to purchase your furniture.
Very professional and insightful
The sales person Carol was very Thorough and pleasant it was a good experience
So wonderful. Helpful not pushy. Great quality. Amazing deal. If only ever shopping experience could be so spot on
My experience here was a positive one. We looked around on our own at first until we had questions. The salesperson, Brielle, was very knowledgeable and assisted us in picking out a nice bedroom set, along with the mattress to go with it. I am extremely satisfied with the customer service we received during our visit to your store.
We were greeted promptly by Zo who followed us around until we found something we wanted , as we entered the children section I was pointing out random things as I was still indecisive, 2 minutes into our conversation he directed me to both a bedroom set and dining room table I absolutely fell in love with. Great Friendly Fast service for indecisive people like me You made it easy for me. Thank you !!
Great service. Zo our sales associate was very helpful, and nice. Definitely would recieve service from him again. Thank you Zo.
Great furniture;. Great prices; helpful sales staff and management willing to help. We have bought a lot if furniture from Ashley, and will always go there for our furniture needs!
We were greeted by Zo Armendariz when we arrived at Ashley's. He was very welcoming and answered all our questions appropriately. I would highly recommend him when furniture shopping at Ashley.
Today was a successful day due to the wonderful staff at Ashley's furniture
My sales associate was very knowledgeable about the goods. He's very nice to me.
Wow! There are several Ashley Furniture stores, but the Ashley Furniture store located on 3350 Airport Rd in Boca Raton, FL has exceeded my expectations. Immediately upon entry, my partner & I witnessed the vibrant and detailed colors of each sectional. While eying for items for our new home, we were greeted by Gunita "Red" Quinn. Her dynamic was phenomenal! Red took the time to listen to our ideas along with our concerns. She was extremely helpful and guided us to the most ideal items for our living room! We are remarkably pleased for the wealth of knowledge that she possesses and highly recommend her if you're also looking for furniture to optimize your home! Thanks, Red!
Hi my name is Zak today I shop that Ashley home store. The service was great a great selection of merchandise. David Sinn Store manager assisted us with great specials. A great guy to work with. Gunita Quinn this woman was your sales representative did an awesome job we highly recommend. We got all our prices that we want to even better or selection was awesome thank you Zak
I had a great experience at the Boca Ashley store. Our sales girl Tarra was absolutely incredible. Would definitely recommend your store.
Our customer rep Zo Armedariz,was very responsive and patient . We were difficult customers but he spent a lot of time with us and responsive to our concerns. We were disappointed with the manager David Sinn . YOU can contact me if you want further details
Very helpful stuff, pleasent experience here
Zo was super nice. He remembered us from over a month ago when we were just browsing. He was friendly and made sure we got exactly what we wanted. We would recommend him 110%!
Our salesman Aaron Armendarez is so helpful and knowledgeable! Our first purchase was a king size bed and just today we bought our sofa! He was very pleasant and took time to compair with us and give us pros and cons of each options. I would suggest Ashley furniture and him as a salesman to anyone!
Reasonable prices, great easy to find and access location. Staff seems uninterested at times.
Quick and easy
Dori was the best sales person we have ever dealt with. She was personal, attenttive, and unbelievably helpful. Was not planning to buy a couch today, but did so because of her and Our experience. Made furniture shopping great. Highly recommend this location.
Great service without the salesperson looking over your shoulder the entire time. Aaron did a great job.
Great experience! Aaron is the best!
Expert service and help from Aaron. Honest and efficient. Knowledgeable and Friendly!
Aaron made everything quick an easy! Come see them at Ashley furniture in Boca raton
Aaron Armendariz is the all time best sales person, a real gem. I will recommend him to all I know.
Ordered furniture and 3 large area rugs in December 2016....leather sofa damaged on delivery....replaced February....still waiting on one last rug March 24, 2017! ! ?Delivery charge was
Seymone Parker is Amazing! She was very friendly and wasn't pushy at all. Ashley's has the best furniture. Delivery was great too. No issues.
When you go, see Aaron. He was great! Very helpful and pleasant to work with. Their prices are comparable and they have a Hugh selection.
First I want to say that there is a difference between a sales person that is following you around the store to make a sale and the one who simply knows what it takes to do so. Tara Rito is the perfect example of someone who is passionate about what she does. It not only resonated thru her but it shows that she loves people. She not only knew her stuff but to keep me from selecting the wrong color she showed me what it would look like buy showing me the item online. To me that is going above and beyond to meet my expectations. Great customer service experience. I would not hesitate to get my next furniture piece from Ashley's. Thank you for a great experience.
Great prices and great costumer service specially the two girls that helped us were awesome. Thank you Zulay and Simone!
Carla Rowe was very helpful and very nice to me and my husband I wanna thank her so much keep it up Carla
Wonderful Seymone Parker was the best.
Or sales person was extremely knowledgeable about the merchandise and very helpful in helping us select the furniture for our room He went above and beyond to accommodate us for delivery schedule as we were getting gas in town and as promised the delivery came right on time thank you so much we will shop again
This was a great experience. Referred to the Ashley store by Chris Sharkey (who knew every brand, model and where to find it in City Furniture ) and told us to go to Ashley as they had a model we'd like and he was right. Simone was also very knowledgeable and we bought it. They called to confirm and delivered early, a real plus! Delivery men were awesome. Simone followed up with calls. Would highly recommend them.
Great easy stress free.
Tara was very helpful and pleasant to work with. She was more of a consultant then sales person, as she wasn't pushing me toward a quick sale. Very patient and professional.
I worked with Seymone to furnish the living room in my new house. She was extremely helpful in working with me to identify the right pieces while taking into consideration what I was looking for stylistically and then offering beneficial recommendations taking into consideration size, color, and budget. Overall the experience was wonderful I was able to call her a few days later with my final decision and she took care of everything quickly and I had my new living room set within 24 hours.
I went to Ashley Furniture to look for furniture for my new Apt. I was greated by G.G. and she asked what style I was looking for. I told her I had no idea but I told her what I was looking for and together we came up with everything I needed. She was extremely thourough explaining how everything was going to happen and very friendly and personable. I will definitely go back to her for any future purchases. Thank you G.G. for everything!
I had a great experience with Peggy OBrien. She was very knowledgeable about the furniture selections and took the time to get to know what we wanted. She provided excellent customer service.
Peggy Obrien is awesome. Go see her. Pleasant and courteous and professional. Will return to see her.
We walked in knowing what we were looking for. Kaffir, your Ashley representative, took us right over to the piece. I had gotten a lower price on your website than the price on the floor. The lower price was honored. Delivery will be Friday. Couldn't have been easier. And the bonus was we made a movie which we didn't think would happen.
Peggy was so great! We couldn't have found the couch and coffee table we chose without her. She gave us one to shop on our own, find exactly what we were looking for, informed us of everything that was on our invoice, and was very pleasant to work with. would recommend going to this Ashley furniture in boca and asking for Peggy! She is truly a sweetheart!
Pam was the best sales rep ever! She was very patient and helpful. Would recommend this Ashley's.
Aaron was very friendly and welcoming. He listened to my needs and worked with me to find what I was looking for. He also made sure to explain pricing and any additions. I highly recommend this store and Aaron.
Aaron was curtious , professional and knowledgeable. He made the sales process seamless, and really took the time to make sure the purchase was right for me. There was no pressure involved , unlike other places I have shopped at. I would highly recommend Ashley furniture and strongly suggest that you ask for Aaron !
Aaron was AMAZING! He was very attentive and knowledgeable about the products. Didn't miss a beat! Made the experience very enjoyable
Very happy with the service and product bought.
Going to Ashley furniture gives me great joy because I love their furniture style. When I went to the store I had plan to buy a king size bed set with drawers and have been planning this for months. Behold I was shown this Coralayne bed set with dressers, Chest of drawers, server for dinning, night stand by one of the best store rep I have every meet in the Boca Store his name is Aaron. Damn it I was blown away by the Coralayne bed set, The design and style speak elegance and class. I have had Ashley product for 4years now and never had a cause to complain. I would recommend you shop with them.
When arriving I was greeted by Aaron he was so helpful in helping me find the correct pieces for my new town home. He was very knowledgable on all products, I am very surprised someone could know all the colors and sizes each thing comes with. I would totally go back when I need more things and would only work with Aaron he made the experience great for me. Thank you!
Bad experience. Purchased two twin beds with spring boxes 2 weeks ago. Aaron, the sales person, confirmed they were in stock. The day after only one spring box was delivered as it was out of stock. New delivery scheduled one week after the first one...they delivered a twin XL, wrong size, that didn't fit into the bed. Customer care asked me to take pictures of the spring box to prove it wasn't the right size and scheduled an exchange of both spring boxes in one week. I'm still waiting for the delivery today as the guys didn't show up. 20 minutes holding on the phone for a representative while leaving this review. Our daughter has been sleeping in our bed in the last two weeks. Too much time spent over the phone for a mistake they did and we don't have a solution yet. Paid in full. Frustrating. --- End of frustration, right spring box finally delivered.
Great staff, management, product and prices
Bought my whole living room here
Amazing experience. Great prices. Fast delivery! I will definitely be back.
Very helpful
I purchased a sofa and love seat from this store about 6 months ago. I would say about 3 months after buying the sofa the fabric started pilling. I contacted them about the warranty and of course that's not covered. I could get over the fact of the pilling but since the cushions are so cheap it only has fabric on one side. I spent about $1500 total. I would never recommend this place to anyone.
I bought a very nice couch there. Completely happy. They delivered it on a Saturday and I've been relaxing since. I will buy from here again.
Purchased $3000 furniture from Ashley furniture just few days ahead of Labor Day. I had specifically asked if I can avail the Labor Day offer even though I'm buying a few days ahead. The sales person GIGI confirmed multiple times that of it is within 30 days of purchase, I could get that offer applied later. Come Labor Day, I went to the store to get this benefit and she denied this because of some other change in my purchase. Apparently I financed it for 12 months and she couldn't give me the offer. She never said any clause when we were there to buy. I made the purchase before sale day even though I could have waited because of her. She was so nice to us. But we later realized that it was all her sales trick. She boasts of 18 years in sales. It is the18 years of cheating experience in fact Disappointed. Please be aware of these tricks if you decide to shop here
My new dresser came the next day (on a sunday)! The set up was quick and the in store service was commendable as well.
I recently furnished a whole house using Ashely furniture. The experience was extremely professional, easy for me, and well worth it. They arrived on time, set up all my furniture and were professional and courteous. The furniture is amazing and so affordable. I would definitely use them in the future.
I had the very best experience with Chris S. from the Boca location. He made everything so easy. I am very pleased with my purchase and plan to make my next purchase with him as well.
Great customer service! Very responsive when I called about a discontinued item. The representative took the time to locate the night stand, did all the paperwork over the phone, and it was an easy pickup the next day. Their furniture selection is high quality, at great prices. Would definitely recommend buying furniture and accessories there.
I couldn't say enough great things about our experience at Ashley Furniture in Boca Raton. The store was clean - our sales professional was amazing and did not follow us around and bother us a million times which happened at competitor stores. The process was quick and painless. The delivery went just as we were told and the guys were great as well. We are very happy with our purchases - a new bed and living room sectional. We would highly recommend this store! I wish I could remember the name of our salesperson because he was fantastic!
I am very satisfied with the customer service at this Ashely Furniture in Boca Raton. I worked with Peggy and she was fantastic. The store matches the online prices (if prices are cheaper online). I couldn't be any happier! My furniture arrived on time and in perfect condition.
If I could give no stars I would. I went there and had a wonderful sales woman (This poor review isn't really directed at her). I found a mattress I was in love with! It was like sleeping on a cloud. However, I was not informed it was only that soft because the hundreds of people that have tested it out previously. The mattress in total cost me $800! And I got something that was suppose to be warrantee. I got the mattress and it was as hard as a brick! So much so that I even thought it was the wrong mattress all together. It's not. But they didn't warn of this. I am only 90 pounds! I will NEVER be able to break it in! And the only thing they could do for me is charge me more money to pick another mattress (that will be just as misleading) that has to be equal or greater value. So I have to spend more of my hard earned money because your product was insanely misleading and what I recieved wasn't what was shown to me? How does that even work? That's ridiculous! I will never shop with your company again.
I have shopped at Ashley for years. Ryan provided exceptional service, carrying items back and forth and giving me some honest opinions of what looked good. Can't wait to buy more stuff at this location.
I recently went into Ashley looking for a coffee table and ended up purchasing a leather sofa, which I was in need of as well.My salesperson was Dominic,who happened to be the Assistant Manager. He was extremely patient and professional. My sofa was delivered and set up for me by two very experienced delivery people. That evening, I received a call from Dominic asking how the delivery went and was making sure the sofa was without any damage and if I need or had any questions, to please call him.I truly enjoyed my purchasing from Ashley Furniture!!
This was my second time purchasing furniture from Ashley Furniture. I had such a good experience the first time, I thought I would give it another try. I wasn't disappointed! I wanted an entry table for my new home, and I wasn't quite sure what style I wanted. It took the salesman all of 15 minutes to listen to me and find EXACTLY the right style. I LOVE it!!! In fact, I ended up going back for 2 lamps I had seen, and ended up buying 2 end tables to go under them! Very positive experience. It made my furniture shopping fun!!
Excellent customer service!! From selection to delivery and follow-up, working with Ashley is the best. The general manager helped me personally with my selection. Every time I visit I have a great experience.
Purchased a tv stand for $500.00 + and had it delivered the next day. When it arrived the top was loose at one corner. Closer look revealed a screw was missing. The delivery man called the store to report the problem and they assured us they would send someone out within 48 hours to repair it. No one showed up within the designated time so my wife returned to the store. She was told our 48 hour "grace period was up and we would have to call their repair service with our problem. If we opted to return it there would be a 15% "return charge" and we would receive an "in store" credit for the balance... "Thanks Ashley Furniture". We won't be seeing you again... Had to repair my Vietnamese made tv stand myself.
We just purchase a home in Delray Beach and decided to change the bedroom furniture, a sleeper couch and kitchen set.We decided to buy all the furniture in Ashley Furniture. Chet the salesperson was very nice and helpful.The quality was excellent, good price. The delivery was very good. After the delivery was received a call from Chet to see if we were satisfied with the delivery. Good customers service Thank you Ashley Furniture Team.
My wife and I had a very pleasant experience. The saleswoman, Gail, helped us in picking out the perfect couch and over sized chair for our home. There is nothing more frustrating when a sales person hovers over your every move when furniture shopping. Gail did not do this. She let us look ourselves and when we had a question she was at our beck and call. The furniture arrived in time the day we were told, and arrived in perfect condition. The delivery men put everything together nicely as well. We have purchased at Ashley furniture before and will continue to do so!
Very disappointed in their customer service and quality. Purchased a mattress and not a cheap one either. Was delivered to us defective...sags in the middle and one side and mattress coils make noise when you move on the mattress. Called customer service and they set-up an appointment to bring to warehouse in Ft. Lauderdale to replace. My husband drove 60 miles in the rain and they barely looked at it (less than 5 minutes) and said there was nothing wrong with the mattress and refused to take care of the issue because we didn't buy the extended warranty. This has an original warranty which apparently is useless. 2 people came out and my husband argued with them that it is defective...all they kept saying is we don't see anything wrong with it. They didn't even remove the plastic off the mattress to see if there was anything wrong. There is no way in the few minutes they spent to look at it that anyone could have determined anything. I will never buy anything from this company ever again. Let the buyer beware...poor quality and customer service. Now stuck with a mattress that is no good and will have to go somewhere else to buy a new one. This company sucks...will pursue with Sealy and hopefully have a better experience. I just want a replacement that isn't defective...that's not too much to ask.
Don't even think about it, they promise you that your furnishes will arrive then you get what they have and give you an excuse that are backorder, if you want problems this is the place to go! Therefore stay away!!!
STAY AWAY!! Let's begin with the sales person, PeggyO'Brien. She seemed nice but later on I found out she lied in order to make the sale. I bought a bedroom set for my mother and she assured us it was in stock and ready to deliver by the time my mom was coming to town. Earlier on the delivery day I was told by the driver they did not have the rails for the bed. After calling the store and speaking to 2 different managers they had the "kindness" to send temporary rails. They are still not sure when they will have the rails. A nightmare, worst customer service (actually none) and the delivery men were rude not to mention that they barely spoke any English. NEVER AGAIN!!!! Stay away form here where people lie to make a sale.
A few year ago after purchasing my first home I had no idea where to go to furnish it. Someone suggested Ashley. I was so pleased with the service and selection I furnished my entire home with furniture and bedding from Ashley. So naturally when I needed new living room furniture of an addition, I knew where to go. I was in and our within 2 hours and the furniture was delivered the same day!!! Once again Ashley exceeded my expectation level. I couldn't be happier. Thanks to the whole team at Ashley in Boca, from sales to delivery everyone is top notch
I needed a new mattress, so a friend suggested trying City Furniture/AshleyFurniture. On July 3rd we visited the branch on Airport RD. There were so many styles to choose from! A very nice young man called Juan Lopez was my sales man, he was excellent encouraging me to try each one, bringing me a pillow to use, and explaining the benefits of each style, after examining about 10 mattresses I told him I wanted to check the styles that City which was adjoining had. I then went over and started looking finally someone approached us, this person could care less and actually started helping another couple while answering a question I had! I left and went back to Juan and after revisiting a couple of styles we closed the deal, He was the consummate salesperson and paid attention to every detail, He is the reason I purchased the BeautyRest Mattress. If I had gone over to City first, I would probably have left, Juan I understand is fairly new but he is Excellent I will not hesitate to recommend Ashley Furniture and Juan, to anyone and to return for future purchases. Delivery was the next day, and it was prompt and fast they know what they are doing, I was also called by customer service, and sent a feedback email. Good service in store, and after. Thank You.
We just purchase a home in port Saint Lucie and decided to change the bedroom dinningroom and livingroom wy purchase all the furniture in Ashley Furniture Jim or salesperson verry nice and helpfull The quality was exellent good price the delevery was the best After the delevery received a call from Jim to chex of we were satisfied with the delivery very good customers sevice Thank you Ashley Furniture Team
We just purchased our vacation home in Deerfield Beach and decided to purchase our bedroom dresser from Ashley Furniture. The quality was excellent, the price was right and the delivery experience was the best. While the delivery men were in our condo we received a follow up telephone call from the salesman asking if we were satisfied with the dresser and the delivery. We definitely recommend Ashley Furniture and will be making our next purchase with them the next time we are down in Deerfield Beach.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
