Ashley Store | Boca Raton, FL 33431

Don't waste your time here. They will use scare tactics and manipulate inventory so that they don't have to honor advertised prices. False advertising! I went in to buy a bed set, couch and mattress and they tried to sell me the bed set at full msrp when the site advertises it on sale hundred lower. I well be making a refund and take my business else where.

Had a wonderful experience at the Boca Raton Location. Doovie was quick, informative, and made the whole process a breeze. Also, incredible pricing for quality furniture. Highly recommend!

Went into Ashley to purchases a mattress. Mikayla was our rep and she was very knowledgeable and helpful in making our purchase!

Professional understanding wonderful service I enjoy to deal with her

Leaving this review mostly for the shopping experience and the customer service. Carol in the store was great, and she continued to follow up with us after our purchase to set up our delivery, and checked after the delivery to make sure everything was ok. I wish I had gotten the name for our delivery person since he was also very helpful and careful. Thank you!!

Angel was great! He help us find the best sectional for our living space based on functionality, space, and budget.

my sales rep was great very very nice. I appreciate it the extra time she allowed me to have to make my decisions.

John G was really great! Listened to our goals and suggested the perfect pieces for our taste. Great selection of furniture

My sales representative - jasmine Kadam made the experience enjoyable and her expertise led to a sale

We walked in to the store and Carol Via welcomed us immediately. My husband and I had a great experience, she is very sweet and had lots of patience with us. She answered all the questions and gave all details we need it. We purchased a new bed room set and a desk with chair for my office. Can’t wait for my new furniture be delivered. If can give her more stars I will give 10. Highly recommend Carol and Sebastian who also assisted to expedite the sale. Thank you for the great customer service we received.

Good communication

Thank you Carol for your help. A knowledgeable and experienced sales lady with nice taste. Thank you again.

It was a good experience. They have too many options and the sales person ( Priscila) was very helpful

Our salesman Darwin was very polite knowledgeable and helpful!

Pamela was amazing snd she was very attentive throughout the whole process.

Keith was wonderful & very helpful. Salesmen usually push me away but he gave us room to breathe.

Shopping at Ashely was a great experience. JJ greeted us at the door and was very helpful. When we ordered our dining set he was able to link the delivery to an order I placed at City Furniture the previous day to ensure we'd have everything shipped on the same day.

I visited the Boca store and was greeted by James Alex, a very friendly and knowledgeable salesman. He asked what I was looking for and was patient and ultimately found the perfect couch! One of the best experiences I’ve have while visiting the store! Will definitely be back!

Great service, knowledgeable salesperson, Mikaela. Very efficient. Looking forward to our new furniture. Thank you.

Excellent service and selections at this location! John was great to work with, answered all Our questions and found us the bed we were looking for within budget! Will visit again.

Definitely recommend this Ashley store, thanks a lot to Sevastian Barnes The best Ashley store in our area

Worked with Kyle & Lily at City Furniture Boca Raton. They were excellent to work with.

Great staff .good quality furniture and great value. Quick professional delivery

Christopher was awesome and he was patient with my mother.

My husbabd and i had a very eventfull and pleasant experience with our salesperson James Ware. He was very experienced with his knowledge of merchandise plus details and put us in the right direction. Looking forward to our delivery.

We were greeted by Alex and instantly asked what we were looking for in a very pleasant way. He walked us through the store pointing out all our options. He was never pushy or demeaning. A true people person. We anxiously await the delivery of our furniture.

Excellent furniture and team work

I was greeted @ front door by Ms Charlene who was very friendly and helpful with my search .

I was in a few furniture stores , but the associate Tania Wagner went above and beyond

Angel Fuentes was our salesperson. He was so helpful and patient!! I would 100% go to him next time I need any furniture!

Jonathon was amazing. He listened to me and what I was looking for. He found exactly what I wanted and provided excellent customer service. I will return to make additional purchases.

Great place to pick up great products for the home. Our sales rep was very professional and made us very comfortable shopping in the store. Our experience there will surely convince us to shop there again.

Angel helps us tonight. Great assistance and super kind. More than recommended!

Yasmine Ayse Kadam was great. She helped us with all our questions and had a lot of knowledge on the furniture and styling our home. The manager also helped us a lot. Had a great experience again. We have been customers since 2019. Thank you.

Purchased a couch, carpet and coffee table from Ashley Home Store. I am disappointed with the quality of the couch and especially with the customer service/repair department due to how many times they cancelled my appointment on me to get my couch and coffee table fixed. My couch still never got fixed, the cushions are creating little humps underneath the fabric. I don't even sit there. When they attempted to fix my coffee table, they drilled the top on backwards. The 7th or 8th appointment I finally got it resolved, but now there are visual defects. Huge waste of my time. I will not buy from City or Ashley ever again and I will advise others to do the same.

It was almost time to close, we met Carol who was about to leave for the night. She was patient and pleasant. Was not in a hurry, she walk us through advising us on our purchase. Very efficient and fast completing the paperwork. I would recommend her anytime @Ashley - Boca.

Very nicely displayed furniture and coffee tables, lamps, all in different room arrangements.

Pam from Boca Raton City Furniture was great. She is the best will be going back to that store any time we buy furniture.

Very Helpful, courteous & informative.

Angel was amazing in helping me pick my furniture! Amazing service!!

Cyle was very helpful

Alex was wonderful! A great help in our selections.

Giving 2 stars because I loved the furniture selection in this location's showroom, but Michelle was rude and took advantage of my situation. I came here while visiting family in the area, and already had another order placed at a different Ashley back where I live in Wisconsin. However I preferred the furniture I saw in person in Boca and decided to cancel my original order. Michelle told me the shipping from Florida to Wisconsin will cost hundreds more than the cost for local shipping, but when I told her that I'll just go order it back in WI then she insisted that the furniture I picked was only available regionally in the south and I can't order it back up north to save on shipping. I was naive and took her word. Well I found out when I went back to the Ashley in WI (separate reason) that I could have placed the order for the furniture I liked more in FL through their store after all because everything just comes from national distribution centers. This whole experience ruined the Ashley brand for me as a whole.

Nice choices for our needs..Christopher was a wonderful guide..hoping for a smooth delivery

Alex R. Showed me the different bedroom sets I picked online and I was able to make a decision quickly. I told him I would like to have delivery in 2 days and he and the Ashley/City team got it done. The furniture is set up and works well like that in the showroom. Thx

Very impressive . Helpful. Caring under standings. Very comfortable to deal with Thanks for your help

Sales rep was knowledgeable & very helpful

Daniel was a great salesman! He was very attentive and knew exactly what we were looking for! Ask for him if you want great service!

Such a great experience, Portia was amazing. Best furniture buying experience.

The service from the lady at the desk was very quick and helpful. She was very informative about my purchase and return policy.

I had a great experience. John was very knowledge able and courteous. If you visit the store ask for John.

We've made to big purchases since moving here to FL. for our new home and couldn't have been more please with the service we received form Nick our Sales guy. He was very knowledgeable, listened to us, and guided us around the store showing us different options. We will be using them again when needed and definitely calling on Nick to guide us through the purchase.

Chris was very helpful and patient.

Walked around for an hour , found a dining room set and floor length mirror I wanted to buy. No one offered to help me or even acknowledged me. Since I couldn't 't get anyone to help me I was unable to buy what I wanted.

Portia was extremely helpful and knowledgeable! She made us feel comfortable and taken care of

I’ve been shopping exclusively at City Furniture for the past 25 years. Angel made great suggestions and helped me find all the furnishings I needed for our home!

We had a wonderful first experience at AHS with Darwin! We shared that our son was on a budget for first apartment, he showed us a variety of items within. No pressure, only great options. Thank you!

Great service from John D. He took care of us and walked around to find what we needed.. answer are questions..

I would like to Thank Keith who assisted us with our purchase. He was helpful, courteous & knowledgeable. However, the same cannot be said if other staff members, some of whom didn't even lift there head from their phone while speaking to me. I walked the entire store without one person asking if I needed assistance. And when I found someone she was rude, dismissive & distracted by her laptop. I really like the contents of the store but will not shop where common courtesy & customer service is non existent. Five stars to Keith. Zero to the rest

We had an excellent experience buying a couch tonight. We worked with Christopher, who was very knowledgeable about the 3 couches that we were interested in. He also did not push us towards a couch based on the price. Christopher sold us a couch based solely on the qualities we were looking for. Highly recommend.

Very pleasant experience. It was a pleasure furniture shopping at this location with Nestor.

Awesome customer service received from Ava in Boca. Friendly atmosphere and curtesy was extended by those I encountered during my visit there.

Not good!!!

My sales person Angel was so knowledgeable and easy to work with!

I recently visited the Ashley Home Store and had an outstanding experience, thanks to Ava Aitken. From the moment I walked in, Ava greeted me with a warm smile and a genuine eagerness to help. She took the time to listen to my needs and preferences, guiding me through the store with impressive knowledge about the products. Ava’s patience while answering my questions and her willingness to offer suggestions made the shopping experience enjoyable and stress-free. She helped me find the perfect pieces for my home while respecting my budget, and I never felt rushed or pressured to make a decision. Additionally, the store itself was well-organized and welcoming, making it easy to browse. Ava’s professionalism and friendly demeanor truly stood out, making me feel valued as a customer. I left the store not only with beautiful new furniture but also with the satisfaction of having received excellent customer service. I highly recommend visiting the Ashley Home Store, and if you get the chance to work with Ava Aitken, you won’t be disappointed! Thank you, Ava, for making my shopping experience so enjoyable!

Nik is an amazing sales guy. He helped my wife and I pick out a entire house of furniture! And a great guy to boot.

I was a little disappointed in my visit today because I asked to buy a city furniture $1000 gift card for a client and the guy that worked there told me they only had ashley furniture gift cards and I knew my client didn’t like ashley furniture so he sold me the ashley furniture one and then I asked the girl at the front desk if they had city furniture ones and she said yes so I asked him to return the ashley furniture one and change it to City furniture and now I have to wait a few days till he can change it and go all the way back to pick it up Round-trip for an hour from my house to pick up the gift card since my client does not like ashley furniture. I do not know why he said he had no city furniture gift cards without even looking! What a waste of my time and what a lazy guy not to check to see if he had the cards before wasting my time and making me now return that one and come all the way back to pick up a new one. I’m a big customer at your store if you look up my account and what a waste of time for me since he couldn’t even check to see if you had a city furniture gift card, which was right in the desk right by where he was standing. Thank God, the girl at the front told me you did ..or I would’ve had to hand my client ashley furniture that is not what I promised that I would get her!!! Very upset

Nice store. Staff is friendly and knowledgeable. Bought a couch and coffee table. Should arrive in a couple of days

Good service and explanation to options

Angel did a great job assisting in our purchase

Most delicious donuts we ever had!! Such unique experience as they are freshly made and the amazing variety of flavors just made it all an exciting treat. Deserves more than five stars!

Great sofa, great price, excellent sales rep! Highly recommend.

Elizabeth Holcombe, Beth Ann, helped me in the Boca Raton City Furniture store. She is fantastic! Beth Ann helped me pick out the perfect desk and showed me many beds and mattresses. She is professional and very knowledgeable about all of the products at City Furniture. She texted me that the desk was on the truck for delivery the next day because she knew I had time constraints. We love the desk and Beth Ann was instrumental in my purchase. Thank you Beth Ann! Always ask for her when shopping in the Boca Raton City Furniture.

Beautiful store! The staff is amazing! Our sales person John Dao went out of his way to help us.

It was great to work with John. We expressed our needs and budget. We did not waste any time and purchased the furniture at our datisfaction.

It was a great experience. Chris D was very helpful and pleasant and so was the manager. They spent a lot of time with us 😊

We are returning guests for Carol Via she was absolutely wonderful! She helped us and was very conscious on what we wanted to spend she researched alot for us. She truly looked out for our best interest and when we move again we would love to come here and ask for her again. Thank you so much!! 💙

Carol Via was our salesperson and she was extremely helpful. She was knowledgeable about the furniture, made great suggestion, and made the whole experience very easy.

Great customer service! Sale person was very helpful!Amazing sale for decor! Thanks

I went to the show room found some pieces I liked the quality is average. A few days later I processed my order on the website and got an error page. The order never went through but they still charged my credit card!!!! Over $3,000 now I’ve spent hours on the phone with the call center in India and they basically say it will probably get refunded! I’ve had to open a complaint with consumer affairs and will probably have to call my credit card company and dispute the charges!!!! All this aggravation it isn’t with it! Will never do business with them again!

The first week of July I purchased $10k worth of items from Ashley. Everything was set to be delivered the last week of July, when the drivers came in to deliver, we noticed half of our order was missing, so we got on the phone with customer service and they said the usual "we apologize it will come in the next delivery" and they had to reschedule me for another day, meaning I would have to take another day off from work. The second delivery comes, and they bring the furniture in the wrong color, so once again we had to call customer care and let them know that this was incorrect so they took some of the items back and got me on a third day. Meanwhile, as part of our original $10k order, we received an adjustable base as a promotion. I was never called or informed that between the day I placed my order and the delivery date, they went out of stock. Originally, they told me "your items are reserved because you are on a schedule". The delivery driver was the one to tell me the expected delivery window will now be October-November, 4-5 months AFTER I placed the order. I have been countless hours on the phone with the Team Lead by the name Safari and another supervisor and no one can do anything. After all this, because the adjustable base was on back order Ashley Furniture without my authorization added the Wooden Slacks for the mattress to go on and charged me for it even though I did not need it because we were receiving the adjustable base. So they charged me without my consent, did not deliver in a timely manner, and continue to reschedule my delivery because they are incapable of organizing my delivery. Finally, I decided to upgrade to a King size bed and mattress to which they declined, I want to give them more money and I was fine paying a restocking fee, I just want to be able to sleep in my bed and put everything behind me. I demand I be able to upgrade to a King size bed, I am fine paying a restock fee, I want my bed and be done with Ashley Furniture

We bought a really beautiful new furniture for my daughter’s bedroom and it was perfect. Thank you guys!!

(Translated by Google) Everything arrived well, they were punctual (Original) Todo llego bien, fueron puntuales

I was at the Boca store this weekend. It is conveniently located off Airport Rd. I took my mom to purchase a new love seat for her new apartment. I wanted my mom to feel important in choosing her new piece of furniture. As soon as we walked into the store we were greeted and assigned a lovely sales associate Portia. I explained what we were looking for and our price budget. She guided us to a few options and my mom made her choice. Ashley Furniture has great price options and styles that are trending now. The entire process was seamless. I even sent an email to request a change in delivery date and Portia took care of it immediately. I highly recommend shopping at the Boca location of Ashley Furniture. Looking forward to sitting with my mom in her new beautiful piece. Thank you!!!!

My experience at the City Furniture was great. Nik was an excellent and informative salesman. However I can’t give a full view of my whole experience since the large couch was damaged during delivery. I am letting them try to fix it. But that is only with the assurance from Ashley furniture that I will get a new couch if the repair cannot be done. I cannot except any dents. I’m still waiting on the delivery of my dresser

So I want to acknowledge my sales Mr. SAM VERY PATIENT AND KIND!!!! I was really indecisive about my choices but he was very honest and open to help me and spouse out. When I finally my decision on which bedroom set I wanted, he sat down with me and spouse through the whole process. Through the finances was kind of different which I excepted but he was very certain about me getting my bedset and he made it happened!! He was so so pleasant and patient with us. I truly appreciated his customer service skills. The Store was very clean even with painting going on. Thank you again Sam!!!!! We need more people like him!!!

Great service

(Translated by Google) Excellent attention, Chris was very helpful to us in finding the right products for us (Original) Excelwnte atención, Chris fue de mucha atuda para nosotros en encontrar los productos adecuados para nosoteos

Darwin went above and beyond to help me!

Ava was amazing and helped me furnish my home office quickly and without any salsey hassle at all!

Horrible Experience! I bought furnitures from this place with insurance that was promised to return my $300 after 2 years. Never received that check for it. I called customer service and got directed to the local store. I got email from an employee, who got permission from the manager, saying that they would give me a credit to pick something out at the store. I came, they didn’t honor it because the person is no longer working there. DON’T LET THEM SCAM YOU. The lady I talked was no accommodating at all! Unwilling to listen!

One and done. I walked around the entire store looking for a sofa and not one person approached me to help. I was invisible, apparently. No customers were in the store, but the sales people were happy just talking to one another and staring at their cell phones and work tablets. Zero customer service must be the strategy at Ashley.

Excellent service. Our salesman Alex Ware was a pleasure to work with, no pressure and made it very easy for us. Would definitely recommend Alex and look forward to working with him again...

Amazing furniture in their showroom. Very helpful staff as well!

We are very happy with the quality, the service John was very patient sales person, he make time to explained every detail and he was respectful and kind. We appreciated 😉

Came to city furniture/ashley to purchase stuff with my parents for our new home! Jeff was amazing and so was the manager Gabby!

The best Ashley/City store around. Carol did a great job helping me with my purchases

Beautiful showroom with an amazing selection! We worked with Beth Ann and she was extremely helpful in helping us order our coffee table.

My daughter & I were trying to shop online & having no luck. I finally called the Ashley Furniture store in Boca Raton & spoke to Beth Anne. She was the best! She helped us find & order everything we needed. She even walked around the showroom and took pictures of similar items when items we originally picked were out of stock. We received customer service at its finest!!

Keith was wonderful with helping and explaining all specs for my dad and me when we came to buy bedroom furniture!

We had a great experience shopping for furniture today and we would Like to give a shout out to Alex Rodriguez for his help with our purchase.

Excellent service excellent delivery

Great selection of merchandise to choose from!

This place is the best!

Regardless the small amount that I spent, this young lady gave me full attention and then some. If I needed more I would visit your store because of her.

Wonderful place to go to Alex Rodriguez was amazing salesman

Beautiful furniture! I ordered a beautiful sleeper sofa. Would have liked the option to upgrade to a better mattress.

Very respectful very friendly. Kind words. Made sure I was happy and very polite. I will continue to do business with them. They deserve a 10 ⭐️ if it was available. Keep up the awesome work.

Great job! Enjoyed working with Marilyn

Our Sales Representative Jeff at the Boca Raton store was awesome. He was detailed and took his time with us with no pressure. The best shopping experience for our furniture, EVER !! Thank you Jeff and Ashley Furniture for an awesome experience.

Came to find a couch, bed frame, and table at City & Ashley Furniture but no one approached or helped us. We got dirty looks from workers. I’m not sure if it was our skin color, age, or appearance but workers only seemed to be helping white customers. Very disappointing. Ended up buying the same couch we wanted at Rooms 2 Go for cheaper.

Keith was great to work with. We got what we wanted and were out in a few minutes. Us New Yorkers appreciate that prompt service 😊

Damar, our sales person was very helpful. Within the hour we made our purchase and were very pleased to have it delivered the following morning! But be forewarned, free delivery means “assembly required”!

I found the bedroom set of my dreams at Ashley’s. I also met a truly awesome salesperson by the name of Portia Gordon. who was knowledgeable, lovely, and not pushy. Portia and her manager James Russ are completely professional and they are the type of people who give a store a great reputation. ❤️

Very professional and helpful

I am very happy with my overall experience with Ashley Furniture. From a polite greeting upon entering the store, the ease of getting products ordered, the quality of products and the delivery, everything was wonderful. My sales representative, Charlene, was helpful and quick to answer questions and create the order when we were ready to purchase. The delivery team was professional and handled all the items with care. We love the new look of our home.

Ranya was very professional and helpful to me..I would highky recommend her to anyone

I shopped for furniture for my new apartment and loved the different choices and styles available. Beth Anne was a great assistant and helped my entire family in the process.

Pam is an excellent sales person. Good selection and pricing.

Sebastian and James were awesome

This is the email I send to custumer service: The damage occurred when they were putting the bed frame together. They pushed the bed against the wall many times, I told them that they were scratching the walls , but they didn't care. They literally open 4 small holes in my walls. I just painted all walls. My apartment is empty, there was not more furniture, except from what they delivered. They lay all parts of the bed against the walls. Also there is oil black stains in the furniture, and black finger prints all over. The two men that delivered the items, were so disrespectful, raising their voice at me, shouting at me, and you. Scary situation. Iam very disappointed; very bad experience.

Juan Carlos is a true professional and really went the extra mile for my client

Great store, great service.

Had a great experience at the store. Caro and all the other employees were super helpful and the selection is so big! I found the best couch!

We had a wonderful experience with Alex! He was very informative and helpful without being pushy!

Had a great experience at Ashley. My girlfriend and I were looking for a couch and we’re able to find one that matched what we were looking for (and for a great price) in just a few minutes. It was not in stock so we had it delivered FOR FREE the next day. The delivery people gave us a 3/4 hour time frame then texted us 30 minutes before, and called 15 minutes before to make sure we were home. They brought the couch inside and put it exactly where we wanted it, and even offered to build it. All we needed to do was screw on the legs so we built it ourselves, so we declined, but it was a nice offer. Overall a great experience! Would definitely shop there again.

As always, Ashley has come through once again. The process is much easier than previously. My foster child has her new bedroom set and she's ecstatic. Thank you

By far , city/Ashley furniture location with the best customer service out of all locations. Jasmine Kadam provided fantastic customer service- she greeted us at the door, followed up with us in a timely manner and made the checkout process seamless and easy. Cafe provides free freshly baked cookies which were clutch in terms of keeping our active toddler busy :)

Very pleasant experience! Keith was very helpful! Found my coffee table in no time!

Shopping was easy. The delivery process was the worse customer service I have experienced. No accommodations. Just sit at home for the day and wait. I was told “sorry we don’t have control over deliveries”. We will surely take your money and then hang you out to dry. If you do not like that policy feel free to reschedule. Or you do have the option to cancel your order if you choose to do so. They simply do not care. Customer service is a thing of the past my friends. Update. Got my delivery at about 12:30. But got a call last night from their social media department asking me to take down this review. So I reposted after removing a star. Seriously.

I purchased a new bedroom set last week and was extremely satisfied on all ends. The product looks beautiful. The price is what I would have expected to pay and was a better price than other furniture stores. In addition, the customer service was fantastic. Elizabeth (Beth) helped assist me at the boca Raton location. She was knowledge about the products and provided me with different options and prices. Beth, also, provided me all the different options for warranty, imstallatiom, delivery, returns, and extra packages to protect the furniture. Beth was extremely patient with me, as it took a while for me to decide on what bedroom set I wanted. Beth was professional, courteous, and patient. Thank you Beth and thank u Ashley furniture.

Incredible quality, variety and service! Sam Alkishawki was very professional, patient and knowledgeable. Great buying experience today!

Keith did an excellent job, listening to what I was looking for and showing me options to meet that.

Initially it was fine. Charlene was nice. After a while of looking around I found a sofa for my niece. Then a dining table. I wanted the table and was told I had to hire a moving company to get it.?? Of course she had recommendations of people. I said I have a truck and could take it myself. Charlene said I couldn’t do that. I talked to a manager and they were willing to lose over $1700.00 over a $350 table. If it wasn’t for my niece I would have walked. Now. As I was going to pay I asked about the “Special financing” Charlene ignored me. Then. For me signing up for the website I was given a $50 coupon to use. I showed them and I was told it Didn’t apply to this store. Again. I’m f it wasn’t for my niece. I would have walked away. I did buy the sofa, no financing. I’ll NEVER buy anything else from Ashley. NEVER!!!!! Terrible experience!!! In reality No stars should be given.

We had the most wonderful experience today at city Furniture with Pam. She was so attentive and kind and helped us so much and even helped us decide because we just were overwhelmed and she wasn’t overpowering at all. I can’t wait to do business with Pam again when we start looking again for furniture!!!!💙💙💙

Alex was a great help to finding just what I needed for my house, definitely recommend shopping here

Carolyn was very helpful!

Christoper was an amazing help to me in selecting furniture for my new apartment! Thank you Christoper for everything.

Sales person was very helpful. Explained everything clearly. Would recommend this business And sales person.

Angel guided us to whatever we asked in the furniture store. He was pleasant and very helpful while we purchased our STUFF! It was a pleasure doing business with him.

No refunds allowed don’t buy here!!! I bought a sectional couch from this location. Rep was great with helping me get delivery and set up. It was never disclosed that this Ashley furniture is owned by City furniture and there is a no return policy. I am attempting to return part of the sectional couch which customer service is refusing. They state all sales are final once delivered. I bought 4k worth of furniture and my only option is to dispute it all or keep it all. Just want to return part of the couch. Now being forced to return the entire purchase. Customer service hangs up on you after refusing to help. Rep in the store swears she explained there were no returns. Never mentioned once during purchase.

Best store ever, Carolyn was excellent, she helps us get the right furniture and open a credit line for us too. We’ll definitely come back to see her and buy other things we need.

Vert good shopping experience. Huge selection for every room. Sales Associate Damar was terrific. He knew the inventory; was very patient and professional.

Love my new table. Delivered within 48 hours of purchase

A special Thank you to Tania for giving us great knowledge of the store products and making the experience easy.

Excellent Service and great furniture with early delivery

Pam was very helpful. We had a pleasant experience with our purchase .

Sales and Customer Service couldn't be better!!! Also very impressed with delivery and professional setting up my complete bedroom set. Awesome employees. Kind and Courteous!

Alex was very helpful! He made sure my boyfriend and I got the best sofa ever.

Love my furniture but our sales person lied to make the sale. I even left a message on his personal voicemail at Ashley in boca and he never called back. I don’t do business like this!!! I would leave no stars if it was an option

Wonderful choices Charlene my salesperson was wonderful !!! I’ll be back !

Everyone here was extremely professional and helpful without leaving us feeling pressured. Really loved our salesman, James Alex, he was insight and knowledge of the pieces we were interested in purchasing. We will definitely buy from them again

Portia greeted me and eventually found chair and Portia was very professional. Wrote me up and called delivery service. Chair was delivered that day. All personal at. Ashley and City very helpful.

Thank you Nestor for your professionalism and efficiency. Because of people like you, I will always choose Ashley Furniture.

Jeff was great

Thanks to Sevastian and James for the help. We got a great deal on a tempurpedic mattress and I have had a great night sleep the last 2 nights.

Love everything about my experience ! Jeff was literally the best and he made the purchase super easy . He even offered complimentary cookies while I was there with my family . Thank you so much !

Missing pieces and no instructions on the bed I purchased.

Someone was at the door and was taken care of immediately. No issues . it's a good thing I went to store because the furniture was on sale

(Translated by Google) Huge showroom. Lots of choice for all tastes. We were served by Joshua who clearly showed us all the options available for our dining room furniture with a small chocolate biscuit as a bonus for my wife. Excellent service. (Original) Immense salle de montre. Beaucoup de choix pour tous les gouts. Nous avons été servi par Joshua qui nous a clairement montré toutes les options disponibles pour notre mobilier de salle à manger avec, un petit biscuit au chocolat, en prime, pour mon épouse. Excellent service.

Idk why they sent me a link to review them. But here it goes. Walked in on a Saturday afternoon by myself. Walked the entire store for 45 minutes. Store was relatively empty. There was more salespeople than shoppers. By a huge margin. Not a single one ever said hello to me. I walked around sitting on about 10 couches total testing them out even though I was already pretty sure what I wanted. I was right that couch was very comfortable like the online reviews said. Funny enough it was right behind the sales station. They sat at their station talking to each other, complaining, eating, no less then 8 of them walked buy me a potential customer sitting on a couch.... at a place... that sells couches. 1 walked by me like 10 times. She brought two other customers over to try and sell them the couch I was sitting on. I wasn't mad. I was just going to see if anyone was going to say hello to me inside of an hour, and if not go home and buy two of the couches online. Finally - a guy looked my way and said hello. I told him man.... I just been waiting her for over 25 minutes on this couch waiting for someone just to say hi. 5 minutes later I paid for the two couches and left. Whole transaction took maybe 2 minutes. The sales manager and salespeople here should be ashamed at themselves. Too dumb to notice a customer that's been patiently waiting to give them money. 2k in quick sales by literally saying hello. All of them need to find new jobs. If you are hiring salespeople go ahead and toss any resumes that have Ashley on their work history. They couldn't close the fridge door let alone a deal. The couch was nice though. Comfy. Good looking. Reasonably priced. If I ever need anything from here again - I'll just go look in person and order from home.

We had a great experience, our sales person was very helpful without the pressure. We can’t wait to get our furniture delivered!!!

Loved it

Today I went into the Ashley Furniture Store in Boca Raton and had amazing service. We worked with Danny to purchase our first living room and dining room sets. He made sure that we loved everything we were purchasing. Thank you Danny!

Ava is one of the best sales representatives I’ve ever dealt with she had all the patients great knowledge of the products and help direct us into the right fit for furnishing our new home Thank you for all your help. Ava will be looking forward to doing business with you again when I have the need. Best Pat & Steph

I will NEVER Buy anymore furniture from Ashley City Furniture again. Your prices are way too high for thr poor quality of your furniture. I wish I had gone to Rooms To Go instead ! ! !

I was warmly greeted upon entering the store. An associate was immediately available to show me the items I was interested in. Great selection of furniture and items were very well displayed.

Excellent place to shop and customer service is great.

Dealt with Damar at City furniture/Ashley. He was very professional and made my purchase transaction extremely easy. Great place and great customer service.

Amazing shopping experience with Hector. Professional and Patient

Great selection and amazing service

I got a Couch/Recliner and as soon as it got delivered I knew it was not good for us. I contacted our Sales Representative in less than 24hrs and asked for a restocking/reselection. The paperwork said I was allowed to do so. They shot me down on the Customer Service phone line. Gave me a very hard time and made me come back to the store to spend hours trying to do what the paperwork said I was entitled to do. The paperwork said I had to pay a restocking fee of $99 but they charged me more than $200. After was finally done, I was paired with a very nice salesman that was on his way out whose working tablet was about to die as he kept stating. I took him straight to the model I wanted and told him the exact configuration I needed but he said that I was wrong, that his tablet told him that option did not exist and left me with 2 options. One was Avery dark color that I did not want at all and the other one was the Ashley version of lower quality. I had to go with that one because it had exactly the set up I needed it and the color and material were acceptable. I tried it and sat on it and it felt fine. After total disregard of scheduling the 2nd couch got delivered. The Interior came ripped up, and it felt rock solid hard when sitting down. The driver called Customer Service. They said that a tech was being sent in a couple of days to fix the interior linen and that the sensation was normal until the material decompress after delivery. Nothing to worry about!. When the tech showed up he fixed the ripped fabric and said that the rock solid was not going away because that's how it's done. Nothing to do with the one shown on the store. Also told me that the one I wanted DOES exist and that the sales man was probably trying to push the Ashley model instead of the City Firniture model that is more expensive because he was an Ashley's salesman. When I called Customer Service back they shot me down even quicker and told me that they already gave me the "courtesy" of restocking/reselecting once, they did not care whose fault it was or that I was lied to, they just do not have the option to select on their systems and that was it. I have called so many times after, I went to the store again and spent hours on the phone right there, I have opened a claim with the BBB but they just do not care. I have been left with a couch that I can't even sit on to watch Tv unless I sit on a pillow. That's how bad it is!!!!! All that I wanted was to give them more money by getting a more expensive model, I'm willing to sign a waver if they let me change it but they just DO NOT CARE AT ALL!!!!

Great delivery: called, came,unloaded. Put furniture in the spots where we wanted them. Had white glove service( took the packaging/ boxes/ plastic with them). Easy in easy out. Great job!

caring knowledgeable helpful gentlemen . great deal. Alex Ware and Juan Carlos

Your business can’t even get my name right. I scheduled for the morning delivery and they change it to the late afternoon with no option for me to change it. It’s a problem after another one with your business. UPDATE: be aware that this store will mislead you, show you a couch model and quality in the store but you will be delivered a cheaper quality one, rock solid that it’s impossible to sit on and then will blame you and will not allow you to change it even for a more expensive one. They say they charge $99 for restocking but charge you more than $200. Then they mislead you to select something that you do not want and when you are delivered the trash they decide to give you, you are left with no further option. That’s it. You can’t even sit on the couch but they expect you to keep it and pay for it. I went for a couch and was left with a nightmare. I have a formal mediation claim and I will take them to court if I have to!

Yana was great and very informative and helpful

Really pleased with driver going above and beyond. I have had bad experiences before but this was a pleasure

Dumar,.was.great in helping me order chairs and picking out a rug.

The buying experience was exceptional! The delivery went smooth and seamless. I love the furniture and it’s high quality and aesthetically looks great. I would definitely buy from Ashley again!

Rude salesperson.overpriced. just left the store and bought online

Jeff was amazing & patient to help us find exactly what we needed.

Alex in the Boca Raton store was excellent to work with. He's very knowledgeable, professional and personable. We would definitely do business with Alex and the Boca store again.

Damar was great!!!! After a bad experience a couple years ago at this location (but city furniture) I went back and I’m so happy I did. Quickly found exactly what I needed for my new home within my budget

was a nice experience I'm happy. I hope I'll happy with the furniture too.

Great selection, very helpful and courteous staff- we were helped by Gian Carlo!

John was such a great help in my search for finding a couch. He was attentive and answered all my questions!

The atendente Angel is very polite and helpful.

I’m h

The salesperson was very helpful and efficient

Sales team knowledge and patient! Great experience!

Excellent experience, everything explained and great service

Cyle as always was a 10 out of 10. The best customer service and a pleasure to work with.

I was looking for a buffet and Alex was very helpful in finding the perfect one to go in my dining room. He let me shop throughout the store on my own first and then caught up with me to help me find this piece.

Wonderful, we found what we were looking for with our sales person.

If i could give 0 stars i would .....this company its a joke!!!! They delivered TERMITES infested Furnitures and they refused to give me refund .We ahve been trying to solve this and getting no were DO NOT BUY FROM ASHLEY FURNITURE !!!!!

THIS COMPANY IS ABSOLUTELY DISGUSTING! The furniture I ordered from them is TERMITE infested! I had to fight with the company to send pest control out. They came and confirmed it was infested. Not just one piece, but TWO of the furniture pieces!!!! 3 phone calls (each time at least 2 hours on with them) and 2 emails later they still won't refund me! They keep saying it needs to be approved by corporate! They told me to keep the (termite-infested) home until they make a decision! Pest control came out 2 weeks ago and I called last week to get an update!!!! THIS IS CRAZY! I highly suggest staying as far away from this company as you can! Will be contacting BBB and the media about this.

Easy to shop with knowledgeable sales person. I found what I wanted for a great price.

Great service. !!!

The salesperson was terrible, he made me feel like I was bothering him when he was writing my order. Then he told me the delivery would be on Jan 19th. When in actuality they were out of stock and now I have to wait till the end of the month or longer

Very knowledgeable.. great help!

Ivan was super helpful and patient he took his time to helping us with finding and purchasing our furniture for our new home will definitely be back.

The sales rep. Arod was knowledgeable of the inventory on the floor and quickly looked up on the database those options that weren't. I was indecisive about what I wanted, but he was patient with me and helped me make the decision. I feel comfortable with my selection and look forward to its delivery.

Love our bed frame from Ashley furniture! The bed looks exactly how it does on their website. So comfortable and couldn’t happier with our new bed!

Salesman Giancarlo thought it was funny when he processed my credit card for our purchase. He stated 'sorry your card was declined ' not funny. I would have canceled the entire order but did not want to disappoint my wife.

Over priced and unhelpful staff

Nester at the Boca location was such a pleasure to work with. We knew exactly what we needed (a recliner) and he was able to help us find the perfect one. We were in and out of the store within 30 mins. Ashley quality never disappoints either. We'll be back!

We were shopping for a bedroom dresser and specific on the style, size and color. Daniel Lima met us at the door of this HUGE showroom and we told him what we’re were looking for. He took us to every single dresser matching our requests. Felt like we walked for miles as he pointed each one out for us. Daniel was so knowledgeable and patient. He knew the showrooms in and out. The piece was delivered yesterday and the driver was polite and right on time! Kudos to these employees. The only complaint I have with Ashley/City Furniture is the phone system. It is impossible to speak with a live person and that is frustrating as a consumer.

Ivan was very helpful and nice so it was a great experience he makes me wants to come back

Great service and they were professionals from the beginning all all the way into the end. Wonderful experience love the new furniture

Loved my no pressure experience at Ashley to find and purchase my new couch! Thanks for an easy and chill buying process. I can’t wait to enjoy my new furniture :)

Our sales rep was incredibly patient and knowledgeable about products at Ashley Home. Gracias Claudia

Great salesman

I wanted to share the great experience we had at Ashley/City Furniture on airport road. Our salesman John Gundlach was Wonderful. My husband and I had a lot of questions, were not sure exactly what we wanted, and John was patient, knowledgeable, and understood exactly what we needed, and didn't mind looking at multiple options, and all around great guy. Also, they have the best selection of furniture based on quality, which is hard to find today.

John was amazing. No pressure. Helpful and informative. We’d shop with him again.

Cyle yoder has a great deal of understanding customers needs and style I was so glad he was the one helping me with my purchase. I highly recommend Cyle Yoder to anyone who’s looking to purchase furniture.

Chris Dabney is excellent!

Angel was our salesman and he answered all of our questions. I would recommend this store.

lol. Was there for 20+ minutes minutes, NOBODY (employees standing around talking to each other, multiple areas🙃) bothered to ask if I needed assistance Left and just spent about 10K at RTG.

Knowledgeable friendly people

Damar was very helpful and informative. The best thing was that Damar didn’t harass us like normal agents at furniture stores. He gave us space and was available when ready to complete our purchase.

Alex Ware was a great help picking out my sofa , area rug and tables thank you!

Very easy, good help, nice selection

John Gundlach was FANTASTIC! He helped us purchase our dream couch! We were with him for over 4 hours and was so patient and kind! We looked at every couch possible in the store and he was there for us every step of the way. When you go here please ask for John you won’t regret it!

Sam was excellent. Helped us find exactly what we were looking for. Very helpful and very nice.

Terrible customer service and policies. DO NOT buy anything in store as I found out later that in store sales are final but you have up to 72 hours to return the same item if you buy it online. Of course the salespeople don’t tell you that in store. If you must, go take a look at the item in the store but buy it online so you’re not stuck with the item. Or better yet, buy from a store with better policies.

Excellent options and prices. JJ was phenomenal! Great service and very knowledgeable, highly recommend!

Greg was patient with us with all of our changes and was so knowledgeable and really helped us put together all of our rooms. Highly recommend!

Excellent and professional sales personnel. Hope furniture will be the same quality

Nick was great, super helpful. Made the decision easy!

Great help with showing us everything we wanted to see.. no pressure, just answers .. Ava Gardner ( not the actress) lol .. Was great

Very nice showroom with many options. I purchased a table and chairs, but a family member informed the same set was being sold on Amazon and another site for approximately 30% less than what I paid. I called the sales rep within 24 hours but they would not price match, however they did give me a hassle free full refund. I would shop here again but check the online pricing before making a purchase. I did not realize Ashley sold to third party, but I do now and will check pricing on Amazon and other sites to make sure I’m not overpaying. Good luck.

Large variety of furniture

Let me start with ALL the positives! The furniture was BEAUTIFUL. My sales associate was GREAT I got an amazing deal! Three pieces for $175. I bought a floor model which means you pick it up and take with you. I showed up about 7pm to pick up my purchased furniture. Unfortubately, the coffee table did not fit in my car so my friend with an SUV rushed over to help me. The pieces I purchased were located all the way in the back of the showroom. The nice lady at the foor was expecting me and greeted me with a FRIENDLY smile. However, no one would help or even offer to assist me with moving the furniture to the door. There were several male employees around, but no one offered (until the very end). The salesperson kindly opened the doors for me while we loaded the car. The furniture weighed more than me! Despite a couple bruises, the furniture looks FABULOUS in my new apartment and matches my wall unit PERFECTLY. I guess chivalry is outdated...atleast in Florida!!!

Great experience working with Ava. Informative and provided best options for me. Never once felt that I was being sold. No pressure. All good

J.J helped me with purchasing furniture and ensured the shopping experience was smooth and done with care. He made sure to explain all aspects of the process and what options I had in regards to shipping and warranties/add-ons. I left the store happy with my purchase and experience. This Ashley Furniture has some rockstar employees for sure!

Courteous service. Time efficient.

Did not have a good experience at all. Showroom beautiful but did not get good service at all. Wound up canceling order after numerous delivery issues.

Nice selection. Good customer service.

(Translated by Google) Excellent sales service and on-time delivery without problem (Original) Excellent service des ventes et de la livraison en temps sans problème

they was pretty good customer service skills nothing to say that was a very good experience thank you

Christopher could not have been more helpful. He took us to exactly what we were looking for. Our sofa sleeper should be here by Dec. 5th, and we can't wait! Thanks Christopher!!!

They have the absolute WORST customer sales service through the phone ice ever seen in 20 years. HORRIBLE! People are calling to get prices to later go to your store give you their money, but you don't want it? M0rrons!! The words service ever!! How do you expect to make money like this? Purple answers the phone, they don't know what they are doing, they place you in hold, then transfer you over and over until a master idi0t places your call on mute for you to get tired and hang up. It's unbelievable! G@rbage service!

The very best. Thank you.

Great, customer service, great quality furniture. All around positive experience!

Great Selection. Super helpful salesman Ivan

Here at 845pm to do a quick walk through to see if there is anything I would like to purchase. I would be glad to return to make a purchase. What should have happened was, the doors should still be open as the posted sign on the door states that the store closes at 9pm. If the store closes at 845pm or prior, then change the closing time to 845pm. I would have been glad to take the card of a sales associate had I seen something I liked and followed up with them the following business day to discuss a possible purchase. I would have been glad to leave the store by the posted time of 9pm. However, I will not return at any time now. I needed to make a substantial purchase for several items. I will go to Macys. I wasted my time driving here. Poor customer service, or lack or,especially as a store employee saw me exiting my car and locked the door as I was walking toward the building- you guys can keep your furniture. If this is how it is before a purchase, I don't want to even know what the post purchase experience would be like. Please update Google also to reflect your accurate closing time because it is not 9pm.

Love how easy it is and how inexpensive items are.

(Translated by Google) Excellent service and quality furniture. (Original) Excellent service et meubles de qualité.

Alex was great and very patient

Excellent help

Fantastic choice of furniture!

My salesperson was very good. Delivery was fine.

Marilyn was great. Very helpful and extremely knowledgable of all the products. Thanks!

Very large selection of furniture and we were helped by a low key but knowledgeable salesman. Would recommend Ashley to anyone.

Awesome and professional service by John!!!

Chris was very helpful.

Don't buy anything from here!!! Very bad experience!!! Or set dining table and have to wait for month a half and end up send the vase and the top not matching. Canot install and now another month keep quiet and furniture cannot use. And we try to contact to take it back. We don't want it anymore and company keep quiet. Even we try to report credit card company to dispute. Cause we cannot use dining table. And still keep charging so. DONOT BUY ANY STUFF !!! From here!! And bad quality even coffee table 2 weeks already have spot.

John G. is the best! If your looking for honesty and dedicated to his customers this is who you want as your salesperson

Charlene was wonderful. So helpful and a joy to work with. She was able to find what we needed and have it delivered in 2 days. We’ll definitely be back!

Arod was great to work with. I would recommend him to anyone looking for furniture for their home.

Great products and prices. Angel Fuentes the best

Customer service & quality worse than poor! I Purchased a brand new couch and they sent one with water damage. This would not have been a problem because they agreed to replace it. However, they keep canceling the day of replacement and I’m losing days at work. Additionally their delivery staff sets a time window and 3 times sent emails changing the delivery window .. It feels as though the Ashley organization has No respect for their customer’s time I also purchased a bedroom “set”…. the two side tables in the show room matched the bed frame which is pretty much a pure white. Upon delivery, I immediately noticed that the side tables were not white, but a cream / antique type of color . While their delivery team was in my home (they saw the color deviation as well) , I rejected delivery and they called it in right away to customer service. At this point, I decided to go with different color side tables because it’s very difficult to match whites. I spoke with the customer service person on the spot and rejected delivery. Explained I would like the $600 credited back to my original form of payment, they agreed . It’s been eight days and I’ve not received my credit. Apparently they are holding this as store credit! I’m finished with my furniture shopping & cannot use store credit …. I will be inquiring with the FTC as they are selling water damaged items as well as forcing customers to pay for their poor quality items & mistakes . Not properly refunding what I paid when they sent mismatched end tables?? Should they rectify this problem with crediting my credit card after I contact management , i will edit this review to reflect such. UPDATE - their social media team contacted me after this review & issued the full $600 refund back to my original form of payment. I greatly appreciated their assistance.

My experience today with Luis was excellent. He helped me find what I wanted with curtesy and professional knowledge of his work.

Excellent experience with J.J

We honestly walked into the store with the purpose of window shopping. Just getting ideas about things we could do in the future. That quickly changed when we actually saw things that we really liked and at a reasonable price. On top of that our sales person Nestor was extremely knowledgeable, patient and went out of his way to explain every small detail. He answered all of our questions openly and honest and gave much appreciated opinions and options. So what started out as a window shopping trip ended up being a bedroom set purchase. All things considered ,the experience was amazing. Will definitely shop here again and recommend to friends and family.

The worst customer experience ever having. They do nothing to help the customer for returning an item that was not right. They certainly will never have my business again. didnt even want to leave one star. it was not deserved.

My sales associate Alex was very professional and patient

Associates were well informed regarding stock and were able to direct us to the best options to meet our need

Came in today to search for a recliner for our nursery, and we were immediately greeted warmly by Alex Rodriguez, he showed us a few options and we found a chair we loved. We wanted to check out another store before making a decision, so we left but ultimately decided to return and purchase the one we saw. Alex was so kind and genuine in his time helping us, and made the shopping experience so enjoyable. Thank you Arod!!

Ava was a great help! Ask for her if you need any assistance!

First time shoppers at Ashley’s. Great experience and our sales associate Gian Carlo Roncal was more than amazing! Friendly, listened to your likes and dislikes. Also took time to make sure you have all you need. Highly recommend Gian.

Josh of City came all the way over to the Ashley side to assist me with the purchase of clearance items on the Ashley side. It was a small purchase, but he wrapped it and treated the whole transaction as if it was a large purchase. I feel he should be cited for going above and beyond.👍🏻

Chris Dabz was our salesperson and he made it also easy we sat down while he did all the work

Very helpful sales representative

Chris and Hector are amazing!!

Sam is an excellent communicater, but I presume you already know that...

Danny was amazing. We told him exactly what we were looking for and he found it. He was a pleasure to work with.

The sale person was so friendly and so helpful

My sales person Tiana Wagner who I have worked with before is always very sweet, professional and knowledgeable. She takes all the time that’s needed to help me get the right furniture for my space

My husband had a great experience finding a sofa bed with them. They have high quality items, fairly priced, and in stock!

(Translated by Google) A store that serves everyone, regardless of nationality. A place where you are enchanted by so much beauty, everything with good taste and good quality! We certainly want to be customers. (Original) Uma loja com atendimento a todos, independente da nacionalidade. Uma lija onde você se encanta com tanta beleza, tudo de bom gosto e boa qualidade! Com certeza desejamos ser clientes.

Awesome service !

Quentin was amazing If I had my own company I'd hire Quentin to run my sales force

This store has a lot of quality material, sometimes it is difficult to choose, but Veleta always helped us with a lot of patience and knowledge of the product. It was a very good experience, we will definitely buy from this store again.

Highly recommend! I worked with Sabrina and she was very helpful, kind, and worked hard to get me a good price. Furniture is great quality!

This was my first time shopping at Ashley Furniture. Nikolai made my experience easy and stress free. He never rushed me and answered all my questions.

Excellent sales person. Took his time and explained everything to us

Very impressive selection of furniture at good prices.sales help was excellent and very fast delivery.

Nester was amazing to work with. He made the process of furnishing my new apartment extremely simple and the result is fantastic!

Great service.

It's very expensive, and things usually come very dirty once delivered. I had to make two claims

They have a very large selection of furniture in there showroom.. For every type of furniture.. the staff was very helpful in guiding us to find what we wanted..

Danny was great to work with he helped me even when I changed my order many times before delivery. The store is a great store I’ve been to few stores and this one is the best.

Good service nice fournitures

Great experience with Jonevief helping us select the perfect dresser and nightstand. Delivery was perfect.

Easy,no pressure had a lot of choices

Very helpful

Never used Ashley before. Used it today and am so pleased with the personal ,inventory,ease of ordering knowledge and help I received from my sales associate Phoebe, and ask other employees . I love Ashley and will continue to use them and recommend them to everyone. Thank you for making my shopping day a pleasure!!

Nikolai Dunn ( sales rep ) was fantastic. Listened to our concerns and was able to address them all. A pleasure to deal with.0

Very good experience,we had jasmine who was wonderful!!

Great experience, Phil was awesome

Excellent service by employee! Made me feel at home when interacting with him. Hector was amazing! Thank you! Will come back! 👍

Just bought a great couch from Isaiah. Really impressed with his customer service. Very kind and helpful. Highly recommend the store and Isaiah.

Alex was able to find what I was looking for and highlighted items that were on sale. He was a great help.

Danny was amazing. Help was friendly, helpful, and knowledgeable about products and services. We also met with James, manager, to explain the Ashley corporate sales vs Ashley franchise sales. He was very helpful! Side note, indicating corporate vs franchise sales on the website would be very helpful.

They were super easy to work with! The delivery guys were super nice!

Great selection at all price levels. Found a great little kitchen table for a great price. Can’t wait until it arrives👍

Salesperson Alex Ware is very helpful

Great Prices ! Friendly Faces

Tania was great. Very patient and knowledgeable about the product offerings.

Dumar was very helpful. He explained the options for delivery with assembly and post purchase care and guarantees. We would come back.

The sales guy Danny was great. Explained everything ram around the store with me. Went above and beyond.

Great service! Everyone was very helpful and knowledgeable.

Great customer service and product

Value, selection and style Daniel Burgos was great!

The sales staff at this location are great let me state that. However, I purchased a $7000.00 bedroom set. When it was delivered it was put together in 5 min very quickly. 2 months later I sit in my bed and the bed drops. I removed the bed and saw how they installed the middle support leg. Totally incorrect. Tried called a few times was sent to different places no results. I tied to fix it and months later the same thing happened. I am a year and 2 months out of warranty and they refuse to help me and send anyone out to fix it. Said I should have looked when it was installed. Let me get this straight you want me to lift up a very heavy king size Mattress right after it was installed to check underneath. If I wanted to do that I wouldn’t have paid to have it assembled. Everything from Ashley breaks a year after purchase right after warranty is up. If you are looking for furniture I wouldn’t recommend this place to anyone

I had a wonderful experience at Ashley Furniture today. I especially want to thank Danny for his time as well as patience! He listened and his advice was much appreciated. I look forward to getting my new furniture and will definitely go back to purchase additional items. Ashley offers a huge selection and the prices are reasonable.

Found a specific sleeper sofa of interest online, called the store and Arod confirmed the model was on showroom for us to see. We were there within the hour and he helped us complete a very efficient purchase.

Worked with knowledgeable & pleasant sales associate Cyle Found pieces I liked

Phil was very helpful and explained all of our options thoroughly. This is our second time visiting the store and we will most definitely return.

Jonathan was so patient and helpful when I came in to buy new furniture. Him and the whole team were super nice.

Salesman helpful with questions and answers

Great service with very nice people

I had a very good person her name is Yana , she took her time with me

Christopher Santouse is the best sales associate. He searched for my specific needs and found what I was looking for. He’s helped me with three different purchases for my beach house in Florida. and kept me within my budget.

Great selection, great prices and friendly staff.

Ashley Furniture and City Furniture have lost my business with this terrible experience. I ordered a couch and accent chair for delivery, and warned my Sales Rep about the small entrance way to my condo. The couch did not fit, and after telling the customer care agent I spoke with I needed a minute to think; THEY cancelled my order and the delivery guys refused to come back with my accent chair that could have still been delivered because my delivery was "cancelled". The delivery guys hit a tree and complained to me around how heavy the couch was for them and that they couldn't lift it before proceeding to lift. I went to Ashley/City Furniture in person to see if I could swap my couch that was incapable of being delivered for an item of equal value. I got my original couch on sale for $700 off, so they decided the sales price was the value couch I would be able to swap for and had 0% wiggle room or sympathy for why a $1600 offer was not good enough for a couch worth $2300. After speaking with my sales agent and two extremely unhelpful managers later and making no progress; I decided to take my business for a couch to Rooms to Go. My sales agent Nick and the manager he called over told me they'd refund me $1900 when I had the manager called over to have the "restocking fee" cancelled because there was absolutely no way I way paying that for all of City Furnitures errors they adimetely attempted to make my problem. They refunded me $1800 charging me the restocking fee anyways. I told them the truth; you are effectively robbing me and I will have to mark this charge as theft; which finally got them to refund it, with some anger showing. I AM ANGRY, they can be as mad as they want. Got my chair delivered a week later FINALLY. Extremely disappointed with this experience and lack of professionalism, courtesy, and maturity found at City/Ashley Furniture.

My salesperson was so helpful in showing me exactly what I was looking for and explaining my different options. This kind of service relieved the stress of furniture shopping and I ended up returning purchase additional items instead of putting it off. Thanks Chris S.

Love shopping here. Everything I need. I have to say, Sabrina the sales person taking care of me was awesome! I am definitely going back to work with her! She cares about what I think!!! Jeff

We had a Great Experience with Brandon we highly recommend him . Store is Gorgeous, You’ll definitely be happy !

Easy, no pressure. Had a lot of choices

I just was looking for decor and lamps. I found what I needed with Anya’s help. She was very courteous and helped me bring my stuff to the car in the rain.

Purchased a bedroom set for my son’s College apartment and Mr. Alex Ware was very patient and professional in assisting with my purchase within my budget. Thank you Alex.

Customer service was amazing

Tania is excellent never pushy and very helpful.

Very happy! I always find what I am looking for

Between Ashley and City Furniture, there is a good selection of furniture to choose from. Marilyn Zucker was helpful in assisting me not only my most recent purchase but also one I made last November, 2022.

I went sofa shopping two weeks ago to find a new sofa for my new apartment. I was pleased with the service at the actual store. The salesman was patient and thorough and got me the best deal. However, when it was time to receive the delivery, the delivery men attempted ONCE to get the sofa through the door before throwing their hands up and saying "it's not going ti fit." I had to return the sofa I loved, go back to the store, find a new one, and now I have to wait another month before the next one is delivered. I'm very frustrated and found the whole thing to be a huge inconvenience.

Was very helpful with my purchase of a lift chair. Looking forward to it being delivered tomorrow

Arod, very patient and helpful looking for a casual dining set. I will call him before my next purchase.

We came looking for a Recliner chair in our price range and with the help of a store assistant, as well as the wonderful Manager, we found the perfect one. We didn’t have to go looking anywhere else! We certainly will return to the store for any future furniture needs.

Excellent the service sales rep was amazing in and out of the store quickly with no wasting time.

Excellent store in Boca Raton. You can find everything that you need. Costumer service is great, very helpful and professional. Alex Ware took care of everything I needed. I’ll be back.

Excellent customer service and very professional.

Service was professional and friendly

Fabulous service , patience and friendly sales people. City Furniture has so many accents to choose from, and things are extremely colorful. Their prices for all their accents are even less than home goods. I recommend them to anyone.

Quentin Williams was an awesome salesman very knowledgeable...superior customer service ...the manager was just as gracious I left the store a very satisfied customer

excellent customer service and delivery wad fast and they were very courteous.

The sales associate was extremely helpful in finding the furniture at the style and comfort level we were looking for.

Fantastic people there and very helpful and professional! Highly recommend them!

Salesman was friendly and polite. Very helpful and didn’t try to sell me anything I didn’t need.

The second my cousin and I walked in, we knew that we was in good hands with Quintin. He pleasantly greeted us with a smile. He listens to what we was looking for, to properly direct us. The team never made us feels like we was wasting their time, with our purchases of smaller decor items. Love the staff.

This place sold me a couch that was out of stock and promised me a delivery date a week from purchase and now I will not receive my couch for another month. Management was less than helpful. Offering no solution to the problem. Thank Ashley furniture for nothing!

Very good experience. Yana did great!

Great Shopping experiance with Lily, will be returning for more Furniture

Wonderful sales person, Ava Gardner. She was helpful, knowledgeable. A great sense of style, knew the merchandise, and by listening to me matched me up with just what was perfect for my desires. So much to choose from and prices for every budget. She was a star, knew her role and made my visit Oscar worthy.

Great sales person lots of new stuff and I love stuff!!

Kyle and Quentin were amazing!

Sales side was just ok, I was overcharged for one of my pieces that I caught after I left the showroom but the sales agent immediately corrected it and credited the item difference. However the delivery process was not satisfactory. Delivery arrived 4 hours past the already 3 hour window. Unacceptable. I asked for a refund on the delivery and have yet to hear from my sales agent. Not a good experience overall!

Please delivery for my table & 4 chairs is for June 9 please deliver before 12:00 I have a very important appointment at 12:00 I can’t cancel thank u very much

Got a great deal and excellent help from the sales rep, Daniel Burgos. He listened to my needs and I was in and out quickly, just the way I like it. A couple days later my pieces arrived and look great. Thanks Danny and Ashley Furniture!

JJ was amazing and helped us find exactly what we needed!

Had a great experience thanks to Daniel..

well, once we found someone to assist us, he, Christopher worked hard to get us the table we wanted.

Great place, Carolyn was amazing!

Was great customer service!

My family and I visited the Ashley showroom today in search of a couch. We were approached by Josh where he greeted us and asked us what we were looking and informed us of options and specials going on. He informed us that he had to leave and Porsha stepped in and continued with our services. We were not rushed, she gave us options and offered opinions when we needed. My family and I had a very positive experience at Ashley's and we would recommend them to family and friends. Porsha and the whole sales team were friendly, competent and appeared to really enjoy what they do. Special thank you to all.

First day the individual that sold me my table disappeared and left for the day.

Sales person was very helpful in finding what I needed!

Nice furniture, helpful sales people not pushy and they go outta their way to help.

Sales service was great, and they have followed up as promised in tracking and updating our delivery.

Ashley is hasa nice selection of furniture. I was very impressed and was very happy to have such a nice service very friendly says people

Ashley Furniture has reliable and very helpful staff. Christopher helped me find what I needed and I think the furniture is of good quality and comfortable.

Our salesman Ben was great. Super knowledgeable and professional!!

Buying at Ashley and getting the insurance for furniture is no fun . It's a ripoff . When you do a claim they simply deny it for one reason or the other and in my case it was the worst experience ever . First they ordered the parts for my sofa and recliner then they came back and said the supplier does not have it . Then they asked me if I would accept a gift certificate and I said yes will accept . Gift certificate was issued and I went and redeemed it the same day . Later they wanted to cancel the gift certificate so I was like how can you issue a certificate to someone and then try to cancel it . Makes no sense .

James (Alex) Ware was extremely pleasant and helpful. He listened to our needs and wants and didn’t try to push anything beyond that. It was a nice change from most furniture sales people.

Great store with great service! Christopher was very patient with us and professional.

Needed a quick cost-effective couch and was pleasantly surprised to find exactly what I needed. Our sale person Phil was knowledgeable, friendly, and took great care of us.

Daniel Burgos, is awesome, great customer service, knowledgeable, very helpful and personable, would definitely go back and have him help me with future purchases! 🙂

the sales person who took care of me was Philip and was very professional and even got my delivery the next day. Went Friday night to Ashley and got my furniture on Saturday. Can beat that. Thank you Philip from airport road in Boca Raton.

Professional friendly and knowledgeable staff, thank you for the great service. Jeff Bannout is a great sales associate. He helped us search and found what we were looking for. He’s assisted us with three different purchases for our beach house in Florida and helped us keep within our budget.

I like the design of the furnitures. Store manager Ashley is patient and friendly with the customers. She provided flexible options helping me to make my bedroom look much better. Thank you Ashley

Salesman JJ made the process simple and straightforward.

Bought dining and bed from Boca Ashley office. The service offered is amazing by the Ashley Manager, Chris and JJ. I would highly recommend this store.

This store has a variety of furnitures with good quality. The service is great. Paintings and lamps are beautiful.

My experience at City Furniture was terrific. Daniel Burgos was our sales associate. He took his time helping us pick out our furniture and mattresses. I would definitely return.

Quick service friendly people.

Salesman was helpful and friendly

Ashley has great furniture!! Also the service was GREAT! We loved Cyle; he was so helpful and made our shopping experience so much better! Thanks Cyle!

We never received the cleaning kit that we paid for and was told it would be shipped to us which it did not. In hindsight I should have never signed forthe delivery as it was incomplete. We have gotten no response from customer service or our salesman Philip Harris since our purchase weeks ago. Started out good but turned to typical poor customer service just like any other furniture company. Live and learn...

Phone order went smoothly

I've purchased in the Boca store and this time Joshua Frechiani was very attentive and patient with us. The help and experience was very successful. Thank you.

Phill was awesome and very knowledgeable with the product. We had a great experience overall at the Boca Raton location.

Big selection, reasonable prices

Gian Carlo made everything so easy. We found the exact love seat we were looking for and I was in and out in under an hour. I’ll be going back to add on an area rug I haven’t quite settled on. Prices are great!

If you stop in this location ask for Chris Santouse, he’s great!! I was back a few times just because of him. And will be buying more furniture and referring friends and family. Thanks Chris!

Ava the sales associate had tremendous amount of patience with me deciding what furniture was the right fit. No pressure!! Prices were amazing for the quality of this furniture !

After spending over 2 hours trying out recliners, I found one that was perfect. It was made by Ashley Furniture at the Ecru, Mississippi Plant. Made in the USA. I was with my husband and did like that salespeople had left us alone and let us just shop. I knew precisely what kind of recliner I needed. I have a rare spine disease and spend days and nights in my recliner. We found one that was perfect. I needed the recliner ASAP. I am very sick and the trip to and from City Furniture was extremely rough. I applied for an Ashley Furniture Store credit card and was approved for $5,000.00, only to be told by the salesperson we found, that despite the advertising and sign on the store, I was in City Furniture, and an Ashley Franchise. So I quickly applied and was approved for $3,500.00 at City Furniture, meaning that I now have two hard pulls on my credit. The Salesperson looked up the Cranedall Recliner I chose and said that the recliner could not be delivered until April 29th, implying that that was the first delivery slot available for my zip code. The salesperson also tried to upsell me on the common add-ons that pay his bills. He also suggested a recliner that I had tried out earlier, which was $500.00 or 50% higher than the one I wanted. After rejecting all the add-ons, we closed the deal. We had to ask for a printout of all our paperwork and then, being very tired and in pain, but happy I ordered and my needs had been met or so I thought. I didn't read the paperwork until the weekend, actually Sunday morning, and discovered that the delivery date given verbally by the salesperson was the possible date that City Furniture would stock the recliner because the recliner was on BACKORDER!! At no point was I told that the recliner was not in stock! To me, what was unsaid was a cover-up to make the sale! I was pissed! I call it lying, others call it misleading. Either way, the manager of the store was also there when we closed the deal, trying to make up sales on the common items that furniture stores do. Again, neither of the two, the manager or salesperson mentioned that the Cranedale recliner was back ordered! I was told I could cancel the order with no trouble or problems, but they are closed on Sundays. I called on Monday and told the store to cancel. They said fine and that I would receive a call from the credit division in five to ten minutes. No call thirty minutes later so I called City Furniture in Boca Raton again. I finally got corporate and at first, they tried to just give me a $1069.99 credit I could use at City Furniture for other furniture. I had to tell them that I wanted a full refund for the recliner and don't want to deal with the company ever again! I received full cash out and the removal of the charge from my credit card. I suggest if you have to shop with these people, you just look your first visit and take notes on the item as since they are an Ashley Franchise, plenty of stores both online and in the area carry the same items. I found the exact Cranedall recliner, in stock online for $300.00 less with in-home delivery. The City Furniture charges over $100.00 extra to just bring the recliner through the door and put the back on and plug in three wires. I hope this honest review helps the person reading it.

The attention received by Alex Ware and Pamela was excellent .

Sales person was not pushy. She was extremely patient. Furniture is a good quality: I Purchased that Ashley previously.

Both the furniture and the accessories are exquisite. I went online and picked out a wall clock that would go perfectly in my living room over one of the chairs. I was so happy with Remie’s knowledge, her professionalism, and her thoughtfulness as she helped me find that special wall clock. I am a happy customer, kudos to Remie.

Very good service and no pressure. Good selection. Sales rep was great.

Friendly no pressure sales people.

They have better furniture than any other store…. and the employees are very helpfull!

Everyone is very helpful and knowledgeable . Highly recommended shopping at Ashley’s !

Horrible customer service from the floor sales staff. Jasmine was extremely rude when I called to dispute a charge on my invoice, which was something that INEVER asked for & she placed on my sales order, & her co-worker hung up on me several times, after Jasmine hung up initially. They refused to put a manager on the phone, as I asked for Bill, whom I met at the location when I purchased the furniture. Bottom line, you do not treat your customers the way they did. Extreme abhorrent behavior!!!!

Arod Rodriguez was going exceptional onn helping me find and pick out furnishings

Large selection of furniture

Beautiful show room. Portia was very professional, no pressure, very nice. will definitely do business here again.

I was promised by "Bryce" the owner of Ashley that I would be receiving a full refund for a restocking fee that I was mistakenly charged. I spoke into a number of people, including Harry ,Kate and others and STILL have not received my REFUND or any other promises that we made ! I've called , left emails and no one has responded. I'm hoping BRYCE sees this and get someone to move off the dime to resolve this problem, like I said in my earlier review, this is not a good reflection on Ashley know what I recommend them to anyone

Had great assistance from Sales Rep Veleta

Beautiful pieces, furniture and great service!

Very friendly to deal with. Had a great selection of furniture we were looking for.

Great experience.will recommend to friends.

Customer service is excellent! Prices were reasonable and excellent quality.

My salespeople Pam was very nice and helpful. I knew what I wanted and found it in a very short time. The inventory was huge with different choices for different needs and I would recommend Ashley to my friends

Poor customer service this morning at Ashley Furniture in Boca Raton. Not one employee said good morning, not one employee said can I help you.

Worst customer service, horrible company bought a table set 4month ago,and within one month of purchase 2 of the chairs broke.. I am still waiting for the claim department to fix the chairs..... save your money ago to another furniture store

Very friendly staff that will do whatever they can, within the rules, to get your items ordered. Really good attitude.

The salesman we were helped by, Tony, was absolutely wonderful to work with. He was friendly, professional and patient with us. We took a good while to make a choice on what we wanted and he was there every step of the way. He made the entire process enjoyable. Thank you, tony. We will be shopping at Ashley again in the future.

If I could give negative stars, I would! We purchased a set of couches last year and buyer be ware... when you purchase from this location all sales are final... even when the items you receive are nothing like what you sat on in the store or have defects. I would suggest buying online so you have the ability to return/ exchange if you like something you see. So disappointed!

Great quality and availablity. classic style. Most pieces are in stock too.

Everyone was very helpful and made the buying process a breeze. I will definitely be back.

The showroom had the most to offer The staff was pleasant & not at all pushy!

Received personal assistance from the time I entered store. Chris was attentive and patient. I was very pleased with the service provided to me.

Great customer service! We worked with Angel Fuentes he was awesome!!!

I recommend our sales person Arod . He was very helpful WE were very happy with merchandise you saw and purchased

Great customer service, Anthony helped us very much, can’t wait to get my furniture delivered ❤️

Excellent service and very knowledgeable on the products they sell

Claudia Jordan was very nice and very helpful. She explained everything well.

Good service and a good selection to pick from.

Do not shop in City Furniture the worst customer service I ever experienced

Excellent service and selections!

Had a great experience yesterday working with Angel at Ashley/City Furniture. His knowledge, professionism, responsiveness, and creativeness was stellar. The product selection and available inventory was excellent.

I do not recommend going to the Boca locatioN (they try to find ways not to honor pricing online- very deceiving) many of these facilities are franchised and can probably find a better deal. I’d go to either Fort Lauderdale or Tamarac or attempt further north Palm Beach NOT BOCA RATON AT AIRPORT ROAD… be a smart consumer!

Kudos to Phil Harris who we worked with, he truly was outstanding. We just relocated to Florida from NJ, & we needed to purchase quite a bit of furniture. Phil was not only personable, but professional, patient & more than accommodating. We feel very comfortable recommending him to anyone. Thank you again Phil.

Great service,friendly and efficient

Phil was so helpful. I great salesperson. Not pushy and very helpful.

Alex at the Boca Raton Ashley/City Furniture did a 5 star job in helping me. I highly recommend Alex!! 🌟 🌟🌟🌟🌟

I have tried to cancel my order at least 6 times. I finally had to dispute the charge with the credit card company. This has caused so much unnecessary calling and emailing. They just can’t get it right.

Very good pillow I love them

Our sales rep Tony Cárdena was so helpful and amazingly accommodating of our needs. I brought my mom in to buy a recliner (she’s very ill) and he was amazingly helpful and attentive to our needs!!!

Run the other way! Staff in the store were very pleasant however had a horrible experience with customer service. I was told all items were in stock when the order was placed & set up delivery 3 months out which they said was no problem. In the mean time, I had received an email that the order was cancelled! Trying to resolve this was a joke; emails went unanswered, and two customer service reps were unable to tell me why or who cancelled it until finally a third customer service rep said it was not cancelled and still setup for the scheduled delivery. Then received another email that the sofa was on backorder. On the scheduled delivery day, I received some of the items. The sofa was on backorder like I was told and had to hear it from the delivery men that a table & chair set was also on backorder! I even called the day before to confirm the order and no one said anything about the table set. Another email came through to confirm delivery of the table & sofa but when I called to confirm, I was told it was sent in error. I finally received all items after 4 months but will never shop there again.

Portia was amazing helping me select furniture for a senior that has special needs. Thank you Portia!

Their service is amazing without being pushy and overbearing. I love the furniture we bought and that their protection plans pay off since I was able to get a gift card from it that paid for several items!

Tania was a great help and knowledgeable. Very easy transaction

Amazing service and beautiful furniture!💜

Sale person was very professional, customer friendly and knowledgeable. Great furnitures for good price.

the worst delivery experience and citi furniture experience after having a wonderful sales experience we had a horrific experience where furniture with angelwas delivered piece meal a gm fought with my wife her name was christina z boca location forced me to use third party delivery person who delivered furniture to wrong house even though neighbor told them it was not their furniture ,i am now trying to chase third party delivery because i have dinner party xmas eve beautiful furniture vterrrible customer delivery this gm should be fired the way she spoke to my wife

Angel was excellent, found everything we wanted. Spent a lot of time with us.

Had a fantastic experience at Ashley/City Furniture in Boca. Lots of patience and no pressure to buy. Highly recommend this store.

Quality, affordable furniture store. employees are also caring and friendly

Are sell person Arthur Miller is a very professional and easy to deal with

Great experience! ! Second time buying, no pressure sales people, very knowledgeable about their inventory, very helpful and friendly. This is my furniture store now, no reason to go elsewhere! Terrific selection!!

Too much nickel and diming. After spending $1000 for a couch I had to pay$149 to have the couch brought into my bedroom, otherwise it would be left in the entrance. Another $107 for a warranty. Everything is final sale - no returns or exchanges.

Christopher was fantastic. Such a nice young man.

sales person was very helpful...was not rushed...

Claudia and Michael were so amazing to work with very professional, no pressure and was willing to show us everything that they peaked our interest. Highly recommend if you need furniture or bedding to look here!!!!!

Great service, love the decorative accents I purchased

noone wanted to help me, they would look up then just look back at their tablets, I had to ask a manager to make a salesperson help me. he was so blah that I just used my coupon on knick knacks then left and went to Badcock bought 3 new rooms of furniture. I give them a 2 for service.

Not only is their selection fantastic, but their staff is warm, welcoming, and knowledgeable. My wife and I had the immense pleasure of working with Arthur. He was absolutely sensational. All of the above and not at all pushy, he regularly checked in with us, offering consultation but never trying to sway our choices. He worked well to make certain that WE were certain of our selection, showing us all options and offering us the very best deals so that we got the best bang for our buck. I’ll end with this- we came in looking for a coffee table, and left with two additional end tables and a whole new dining room set. Can’t wait to see them in our home!! I would recommend Ashley and Arthur to anyone looking for an easy and enjoyable shopping experience.

Not only is their selection fantastic, but their staff is warm, welcoming, and knowledgeable. My wife and I had the immense pleasure of working with Arthur. He was absolutely sensational. All of the above and not at all pushy, he regularly checked in with us, offering consultation but never trying to sway our choices. He worked well to make certain that WE were certain of our selection, showing us all options and offering us the very best deals so that we got the best bang for our buck. I’ll end with this- we came in looking for a coffee table, and left with two additional end tables and a whole new dining room set. Can’t wait to see them in our home!! I would recommend Ashley and Arthur to anyone looking for an easy and enjoyable shopping experience.

Wife and I were in the store a week ago - sales woman wasn’t happy with our indecision on purchasing a kitchen table. I called back last night to place the order. This time we got Pam. WOW! she knew her stuff and what she could do and trying to have delivery before thanksgiving. The only issues are they aren’t price matching to the website because the website is waiting for chairs to come in. Not sure that’s fair to the customer but for $100 over 60 months I’m not going to stress. Getting the table prior to thanksgiving is really important to my wife. She is handicapped and usually has to have her scooter and eat at the kitchen counter since our current table is a high top. She wants to sit with the family and have holiday dinner with everyone so she needs the table before thanksgiving. 🤞🤞. Thank you Ashley Furniture and Pam!!

The best part of getting furniture here was my experience with my salesperson Whitney. She provides excellent Customer service knows her inventory and is creative

Ordered a sofa 9/6 with soonest delivery 11/3. Called 11/10 and was told it will be here in July!!!! Why sell items you can’t deliver in 6 months?! They have my $2000 and I have NOTHING!!!! Worst customer service EVER!!

Avoid at all costs! Ordered my sons bed in November of 2021 and still have not gotten it. They charged me and never delivered the bed. Calling customer service is useless. Waiting on a refund so I can buy a bed for my son elsewhere! Update: Two weeks later still no resolution and no bed! Their customer service is awful! My son needs a bed and I need a refund to get him one. At this point I will just need an attorney I guess since they absolutely refuse refund. It’s really insane. PLEASE take your business elsewhere. I have had great luck and great service from Home Depot furniture. No showroom but they are beyond accommodating and helpful with any issues and orders arrive quickly.

Alex was very friendly and helpful

Knowledgeable , patience and thorough

Hany was my salesperson, explained my furniture and purchase in detail, great customer service!

The Ashley salesman, Jeferson Arrieta, was very competent and professional in helping us purchase a sectional that was better than the one we wanted to see and for less money. Thank you Jefferson.

Reasonable Prices ; Met very quickly with sales help ; Able to find pieces we were looking for !

Yana was the absolute best!! So thorough and helpful! Love her!

showroom floor has so many good choices...

Yanna The sales person was very helpful pleasant and professional. I’ve never been to Ashley furniture before but it was a very nice experience. Good quality reasonable furniture. And we went over to the city furniture side and bought a dining table that was very nice and reasonable.

Great shopping experience and great prices

Great service and fast delivery

Just moved from Massachusetts, ready to furnish my new home. Walked around for 45 minutes and no help or greetings while the employees just looked at me in a weird way. They were not busy just standing there. I’ll take my business else where.

Gian Carlo was very patient, knowledgeable, helpful and professional.

Great store and all the staff are friendly and knowledgeable. I recommend it.

Whitney was our customer rep and provide great service. She possesses excellent product knowledge good listening skills and a pleasant demeanor. Thank you for your help Whitney Robin and John.

the sale Representative was awesome. Alex Ware show me what I was looking for . &I am happy what I got. it is very hard to find to help customer on the right way ,radder than be seller.

Great selection… exceptional customer service. Whitney Bohner (sales rep.) made the process of selecting furniture seamless. She knew what I was looking for and patiently helped me search for the perfect pieces.Thank you, Whitney!!

Avoid it at all costs! Although I wish I had known this sooner, at least I can advise you not to even think about them. I made a purchase back in July, and the latest delivery date given was September 21st (probably sooner, they said). On Sep. 20th, no one had called me yet to confirm the delivery. I called them and was told the delivery has been moved to the end of October or beginning of November... Calling them to inquire is the only way to find out. They couldn't care less about the customer, not even to let us know in advance with a quick call or email. The options were to cancel the order or find something else. By canceling the order, you'd be stuck with no sofa until this date for no reason. Getting something else means trusting them to get the "other option" delivered on the date it was promised. But that's not the end. They've made another promise. The manager would call me the next day to see if there was anything they could do. It's been 2 weeks already... They don't deserve your time and money (btw, all payments have been made on time since the purchase). Ashley South, FL, Order #597326

*Update* - their comment said to contact them to resolve the issue. I emailed them as directed and no one ever got back to me. Will never purchase anything from this store again. I purchased a tempur-pedic pro-adapt mattress soft and an entire bedroom set. The store convinced me to purchase this special waterproof cover for the mattress and told me to never take it off. I had paid for premium delivery so everything was delivered and assembled in my home. I called for months after saying that the mattress was still very firm and was told over and over again that the mattress will take a long time to break in. This was the first mattress I have ever purchased and trusted what they were telling me. Last night, I finally removed the cover I was told to never remove to find out it was a medium and not a soft. I called customer service and they said that there is nothing that they could do. I never would have imagined that they would deliver me the wrong mattress and they should have told me to check when I called multiple times complaining that the mattress felt too firm. Part of me feels like they knew it was the wrong one and just did not want to deal with replacing it.

Great service, would definitely come back. Our sales person made our shopping experience easy, and she was very knowledgeable

Helpful staff. Very easy.

Easy and very pleasant experience

Great customer service, the salesman is very nice. Furniture prices is affordable 🙏🏾

Great experience! Veleta Hurlock was very helpful

Deborah was amazing! Two thumbs up for sure!!!

Gian Carlo was the salesman helping us he is very professional and friendly.

I needed a new bed. After viewing the showroom I found a queen bed that suited my needs. I had thought about buying a metal box spring however the salesman Hong suggested an adjustable base which he advised was made from metal and very sturdy. The price seemed decent so I decided on the adjustable base. I added a lamp and still got the discount for my purchase to receive free delivery. I thought the customer service was great and I look forward to going back to purchase a new dining table, buffet and TV stand.

We did not need to look for a salesman one greeted us. He was friendly he was professional and he was a font of information. He helped us with the two items we asked about and we were in and out in what I would consider no time flat. I always shop either at Ashley or city furniture.

Great products at a great price!

Good service and selection

My sales person was great

Good selection and prices

They make everything so easy. Hanly the salesman was terrific & the deliveries was great

Great service and beautiful furniture selection

Great service from the employee who helped me his name is Alex very helpful very patient I couldn’t ask for a better person to help me thank you alex

Excellent service and good quality inventory

Was treated very well our sales person Kronos was very helpful and knowledgeable about the furniture. We did not make a decision that day but came back after looking around and asked for her and luckily she was available and we ordered both the couch and love set from her.

Excellent customer service! My sales rep Hector took the time to show me exactly what I was looking for.

Hector was excellent; knew the store cold and as thoughtful without any pressure.

Brandon our salesman was very helpful with everything, we recommend 100 percent!

very helpful sales people.been using the same sales associate large selection and not attacked at the door

Great service, very knowledgeable, Alex is a great asset to your business. Great selection.

James was my sales person and he was very helpful and polite thanks James. Peggy

This place is massive. Lots of options to choose from. I would have given this place 5 stars is Joseph was my sales person. He was extremely helpful with a floor model I was looking at. My actual salesperson was off putting, rude, condescending and short with us. She made the experience almost unbearable. I will not name her because people still need to feed their families. But management should reiterate how important customer service is. I felt like I was a burden to her. Thank God for Joseph. He really saved the day. Kind, patient and most importantly….knowledgeable.

Really a great experience. Christopher was very helpful

Anthony Cardena did a great job in advising us to find the best furniture selection.

A large affordable selection of lovely bedroom furniture. The salesman was patient and helpful.

Update at bottom….I had purchased a sofa. I’m on my fourth one delivered that is damaged over 3 months time being “backordered”. There is no return policy. Don’t let them tell you otherwise. It’s not ok when they say it’s ok. Do not accept the item if it’s damaged in any way, do not let them keep the product in your house until the new one arrives. You’re stuck! Your rights are now gone. If the product is damaged have them take it out of your house immediately. If not, they will keep sending the same if not worse product back to you. They try to be quick so you don’t notice things. They get someone on their speakerphone to talk you into “holding” the damaged product until the new one comes in. I found out by doing this, you’re screwed. You will never see your money back. Be very careful. I regret buying my item from them. To boot, the quality is one tad higher than IKEA. The price of my item was 2499. We talked to 1500. After looking at my item more closely being I’ve had 3 of them already, it’s not made to last. The wood underneath is cheap. The quality of the stitching is horrid. Each sofa delivered had a different problem. From slit with a razor blade I guess when they opened it, to the leather being Incorrectly put together, to the storage of the sofa on its side seemed for a year. I’m saddened I’ve spent a few hours with their customer service. The last call I was told I would not have to wait a month for a replacement I would get white glove service the following Saturday. I was almost happy. Then I get a text 2 days later saying the item is backordered. I had to call back and when I asked about this white glove service I was told I was to get for all my inconvenience taking days off of work to accommodate delivery. I’m told there is no such thing. As you can see they had responded my review. I had emailed immediately and after 2 days of no response I have “Kate” 3 more times. “Kate” ha. I bet there is no “Kate”. Seems all you do is copy and paste the same response to all reviews. Update — it’s September 15th and still no call and problem still not fixed

Sawgrass super spectacular. Two stories Well done

staff was easy to work with. Took me to the bedroom set that I was looking for. Did not try to sell me something else

How courteous & helpful they were.

associate Portia was very friendly and knowledgeable.. Got my recliner ordered quickly with out a lot of '"salesmanship." Would deal with her again.

Veleta was a great rep. She took her time and was patient with me after I couldn’t decide what I want. Hire more people like her. I want her to help me every time I come. Forever a loyal customer right here

Easy no pressure shopping.

Thank you Tony for your patience with me , it was good

You never feel pressured or attacked when you walk in but plenty of people to help when you are ready or have questions. Very helpful and knowledgeable and very nice. Beautiful store, good variety quality at a good price. We buy all of our furniture there and will continue to do so. See Brendan. So nice and helpful. Thanks again Brendan!

very nice and kindly. Items are awesome

Fantastic customer service

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if Ashley resolves my billing issue I give them 5 stars, if not I give them I star. Will see.

Salesperson was great. Really knew her inventory. Made the experience very pleasant and stress-free.

Great service

Great customer service and prices. Krizia was wonderful to work with. Prompt free shipping

Good customer service. Veleta was a great helper to decide what we need for our needs

Jason was great he helped us alot The furniture selection was really good Would recommend this store to anyone

Excellent customer service! I’m thrilled with my furniture purchase! 😊💐🌹

City furniture BUYERS BEWARE ...complete nightmare ....premiere delivery means dumps furniture ...doesn't unwrap ...my house was full of packaging after 2 hours of unwrapping and inspecting cause they give you call after delivery telling you you have 24 hours to inspect ...delivered 6 chairs and a "half of table " ....then just try to report a damage ....NO CUSTOMER SERVICE ....I was in tears after 4 hours ...then supposedly corporate called apologized and said they would handle in 24 hours ...it's 5 days later and nothing ...please don't buy from them ...I'm stuck with damaged furniture and nobody to help !!!! Read their reviews on Facebook ...all the same ! Terrible delivery terrible customer service

very nice gave me a good discount

Variety for a lot of different tastes.

Nice selection and Whitney is a great salesperson!! Professional and nice!

Excellent customer service from start to finish Portia helped me and was very knowledgeable. I will definitely go back.

Deborah Knox was amazing and fried l helped us find a great deal.

Awesome discounts and decent quality furniture

Deb Knox was fabulous. Never experienced such a delightful person and a great outcome. We were very satisfied.

I really want Ashley Furniture to pick up all this furniture and give me a complete refund so I can take my business elsewhere. Bought living room furniture for my son who was going away to college in November. The sofa was delivered and they never installed a leg in the center of the sofa, a part critical for structural integrity. I am certain the sofa is now damaged and your escalation specialist won’t replace it even though it was delivered defective. We spent an hour speaking to someone weeks ago that was supposed to send us out the leg we haven’t received to date. That issue is still unresolved. On the same day we scheduled to have a rep come out and see about the chair that was delivered with a metal corner structure unsoldered. Today your company sent out a claim department representative that said the damage is a manufacturer defect and suggested we have it fixed ourselves because it will probably take another six months to replace. Can you imagine? Well, at least he was honest! That issue is still unresolved. I contacted the customer service department and they connected me to someone in your “corporate customer care department” and because they failed to ship me the missing leg they are insisting that I send a photo of the missing part so she can clarify what it is she needs to send me? What?! And we are still waiting for the side table on back order? I refuse to continue to call a department ironically called “Corporate Customer Care” that provides everything but customer care. I ordered this furniture six months ago! No one in your customer care department cares about your customers. Six more months is unacceptable!

Ordered living room furniture for my son who was going away to college in November. The sofa was delivered and they never installed a leg in the center of the sofa, a part critical for structural integrity. I am certain the sofa is now damaged and the escalation specialist won't replace it even though it was delivered defective. We spent an hour speaking to someone weeks ago that was supposed to send us out the leg we haven't received to date. That issue is still unresolved. On the same day we scheduled to have a rep come out and see about the chair that was delivered with a metal corner structure unsoldered. Today the company sent out a claim department representative that said the damage is a manufacturer defect and suggested we have it fixed ourselves because it will probably take another six months to replace. Can you imagine? Well, at least he was honest! I contacted the customer service department and they connected me to someone in the "corporate customer care department". She said they had no record of any service visit! And now the chair is on back order, again! So, because they failed to ship me the missing leg for the sofa they are insisting that I send a photo of the missing part so they can clarify what it is they need to send me? Can you believe it? And we are still waiting for the side table on back order! I refuse to continue to call a department ironically called "Corporate Customer Care" that provides everything but customer care. I ordered this furniture six months ago! No one in their customer care department care about their customers.

My financial adviser told me to invest Forex & Bitcoin investment with this legit trader called Mrs. Sophia James, So i did and now I'm here to testify that she is the best, I invested $900 with her and i got my profit of $9,800 after days of trading, I withdraw to my local bank account here, Text Her on: WhatsApp: +17075598033 Email: sophiajames0122@gmail.com

DO NOT GET SCAMMED INTO BUYING A WARRANTY! It is a total scam. I submitted a claim that is clearly covered in the warranty and now I'm being told that it is from water damage therefore not covered. This was after they said it was normal wear and tear that was also not covered. Basically they will make up a reason to NOT cover abnormal damage. Does this look normal to you after 8 months??

Adam was very helpful and pleasant will be back!

If you need a furniture DO NOT buy here or next door. Bunch of clowns working here pretending to be good honest sales people, I was taken care of by Ava Aitken, if you see her run the other direction. She was great at getting me to buy the sofa. But the sofa got delivered and it was not what I expected, I called and called and emailed and tried to get stuff fix immediately after deliver (literally same day) and all I hear was crickets Do yourself a favor a go spend you hard earned money somewhere else. You are welcome!

Remi Awesome salesperson. Great selection of bedroom sets.

We stopped by to see buy furniture, and spend a good time at the store. We asked for water for the child, we were arrogantly denied the request!!! it's not human! terrible service!!

Pam was very helpful and explained everything very clearly.

The salesman was pleasant and patient with me. Please ask for Hany.

the store is so big and beautiful. its offer a lot of wonderful choices. I was very satisfied. Ava was very nice...polite.

City Furniture: Quality is so so, but price and selection are good. Unfortunately delivery service, customer service "reliability" is terrible. We've had 3 deliveries for just one order and had to send back the wrong furniture each time. We are still waiting for OUR furniture month later (even though our salesperson promised all was in stock and ready for delivery) Neither Karla Hernandez, our sales rep, nor the store manager have contacted us regarding our order. We have spent tens of thousands of dollars at City Furniture this past year but the bottom line is once they've made the sale no one cares as evidenced by the numerous poor reviews.

Not my cup s tea..slot of oversized stuff nd contemporary..the chairs to most of the dining room tables weighed a ton nd I personally feel their quality it not good looks like they try to make i up in the gaudiness of the items ..We were very disappointed ..I had bought a kitchen tables ,chairs nd cupboad years ago it was a piece of garbage the arm chairs broke within 9 months of purchase nd he drawers on the cupboard too it was all pressed board junk .overpaid by alot ..I kicked myself a 1000xs..beware beware ..

I will start off by saying amazing customer service from sales rep Veleta! I went in looking for a mattress and ended up getting a sofa too. From the very beginning Veleta was friendly and helped me narrow down my choices in sofas. She answered every question I had no matter what it was. This made my shopping experience a 10/10. Love my new furniture!

⭐️⭐️⭐️⭐️⭐️ Great customer service Great value. Five star

Yes I do recommend Ashley's furniture

DO NOT PURCHASE ANYTHING FROM THIS FRANCHISE ASHLEY FURNITURE! And since they are connected to City Furniture - be wary of them too! 60 DAYS and still waiting for placemats purchased in January 2022 (part of bigger living room and dining room package). When the driver was delivering the items in January, they were missing the placements - which was said on a recorded line to customer care and followed with customer care electronically with a "claim." The driver later relayed, per customer (lack of) care, that the driver made the delivery of all the items. I have asked (several times) for customer (lack of) care to produce the recorded telephonic conversation between the driver, myself, and the customer service the day of delivery - where I clearly state that "I did not receive my ordered placements." This conversation is the supporting documentation proving my case and they say; they retain all recordings forever! I've called and logged several "claims" with customer (lack of) care - with a typical we'll "get back to you in 48 hour." After 48 hours, 96 hours - 1 week, I call customer (lack of) care and the same retread statements..."we have to get research that"..."it will take 48 hours"....this has been going on for nearly 2 months or 60 days...."we need to conduct research for 48 hours".... I realize these are placements, but this miniscule concern has grown and festered into bigger concern with Ashley/City Furniture and their customer (lack of) care how they steamroll over the average joe... BE WARNED...today placements, tomorrow your piece of a sectional couch or the drawers for bedroom set!

My sales person Portia was the best she stayed till closing with me, answered all my questions and helped me with my selections also went above and beyond Ashley's is very fortunate to have her.

Reasonable prices Good selection Excellent service

Very friendly and make you feel very comfortable

Working with Portia Gordon in Boca Raton was super easy. She was very patient with my moms needs.

the salesperson was very confident I described to her what I was looking for and she quickly took me to several selections that reasonably met my specifications I found something I liked that was even less money than I thought it was going to cost and I bought it promptly

Great staff and high quality products. The shopping experience was super easy.

The delivery team appeared to be professional - however, they left styrofoam on my carpet, damaged my wall (because they failed to use blankets as any reputable mover would do) by hitting it with the metal part of the footboard - tearing a chunk of drywall and coats of paint out of the wall and then acted like they didn't do it - even said to the call center "If we did it" - when you hit the wall you both looked back at the damage done! Left smudge prints on my wall - not small marks but hand sized smudge prints Upon setting up the bed, they finagled the underbed leg support - put it at an angle because the slats to the bed somehow rubbed up against one of the drawers. THEN the second drawer was installed with cracks in the wood. All of this was reported to the appropriate departments. However, it took multiple calls to get someone to schedule an appointment to have someone come out to repair the bed. THEN I receive a replacement drawer that I cannot use because all of the hardware from the original has to be removed and drilled into the new drawer. I have no idea who to call to do this.I also called their customer support number twice today. The first time my call went unanswered for 17 minutes - so I hung up. I called back and decided to stay on the phone until someone answered. I was on hold for 47 minutes before someone answered. Then I had to be transferred to the "In-Home Damage" department and put on hold again. No one answered. So after about 9 minutes, the original customer service agent comes back on to tell me that they can give me a check for $95 or an in-store credit of $115 in response to damaging my wall. So wait, $95 does not cover the amount of time I have sat on-hold just to speak to someone, nor the time it will take for me to find a reputable person who can properly fix the dry wall and paint it without the damage/fix looking obvious. I WISH I could include photos...

Our experienced and knowledgeable sales representative Deborah Knox, made our entire purchase smooth and easy. Beginning with a tour of the store items tailored to our interests, ending with an as promised professional delivery on time by a polite and efficient team. A completely satisfying experience in every respect.

Big bright store packed with furniture, but Not loving the selection, we had 4 rooms to furnish, only bought one service piece for the dining room.

Tania at Boca store was great Seek her out!!!

Pam was an excellent and experienced sales person. She had a lot of knowledge of the products and Ashley and add a very pleasant personality.

We are very happy with the service at Ashley,our sales person was Brandon,very attentive and kind.

They have a very large variety

I ordered 4 chairs from City/Ashley furniture, and waited six weeks to get them. Ok so they took seven weeks, and I only got three out of four. The backordered chair was supposed to take another four weeks until I complained online, and lo and behold, it was available the next week. I received an email the night before telling me that the backordered chair was to arrive within their delivery window of between 4:30 and 7:30 PM, and so I planned my day accordingly. The next day I got a call from the driver at 10:00 AM telling me they would be there within two hours. So I cancelled a doctor's appointment so I could be home. Well, they never made it until 1:45 with a lot of phone call from me in between - some answered - some bot. When they got here they had no explanation for not being here on time and also no reason that the email was changing by five hours and get this: I paid for premium delivery and set up but the chair and the base came backwards, and they, yes, were just going to leave it. I told them if they couldn't make the chair with the back in the back and the base facing forward, they could take the chair back. After a little "consultation" they took the chair apart and reassembled it the right way. So, if you want your blood pressure to rise and you want to be lied to then I think you should buy from them. Otherwise, buy from a reputable firm. not City or Ashley!

Purchased a floor package - it was three pieces Salesman didn’t offer to help me outside the doors with. I had three kids that I had to trail back and forth with. Boca location is always never helpful. I will make sure to stay at my local store instead.

Jaison Parchment provided excellent customer service and the selections were plentiful

Deborah Knox was great! Thank you Deb

Ava - was especially helpful!!! Ava knows the merchandise, and she cheerfully assists you in finding the perfect pieces for your home.

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Wonderful selections and great service. Portia was knowledgeable and very pleasant and professional.

I had a wonderful experience w my salesman he was super great with me!! I would always connect w him when i cime back to look or purchase something !!! Thinknis name was jefferson or just jeff!! Ashley is great whennyou have this soo great and so caring Jeff!!

We walked around for 30 minutes and no one offered to help us. We finally were able to flag someone down because we were interested in a specific table (please note, it was $300 cheaper on their online store so make sure to double check- they will honor the price difference). The saleswoman was quite rude with her tone. During the MIDDLE of placing my order, I decided to FaceTime my partner to ask if he wanted to build the table or pay the $100 (please note, we have purchased Ashley furniture before and find the furniture much harder to put together than other brands)…well the saleswoman just walked away to help new customers that arrived. She never returned and nobody came to help us. Needless to say, they lost that sale. They should work on valuing all customers.

Michaela was very helpful in choosing our beautiful furniture. Thank you

Pretty Clean store with good personal, which ready to help you.

Cayla was extremely helpful and kind, great and efficient service in store definitely will be coming back

Claudia is a phenomenal sales person! Friendly, knowledgeable and kind. Thank you Claudia!

Nice selection but we were looking for accessories so we were pretty much on our own.

If only there would’ve minus star option I would’ve gone for that complete rip off and rude. 6 months Bach I got my daughter’s bedroom set and my dining table with chairs and server out of which my dining table was defected I called so many times as my sales rep Sharon Wisdom vanished even though I went to store she didn’t want to waste time on a replacement she preferred sales. Their customer service phone reps are very helpful but the sales people very rude. Never ever I will recommend anyone to waste money their where there is no after sale service. Today I saw something online for which I went to exchange my dining set Arthur Miller helped me was very polite and placed the order stating the difference amount I will have to pay I said ok as I hade my Ashley card, but when I was on my way home I saw my Ashley card was charged for the entire amount I got shocked then I started checking the invoices my initial invoice was showing more amount paid then they were giving me credit voucher for. For which I was trying to explain for good one hour losing my patients that the credit given back to me is less but still they were insisting that I had a refund I showed my Ashley card statements that nothing was refunded then came Mr Juwani Taylor with a new story when I showed my invoice that this is an invoice showing balance I don’t know where you come from and I don’t know this invoice whether paid or not I should him exact amount pulled from my Ashley card same date as of invoice 05/09/2021 he was cold still insisting I was wrong where o lost my temper and raised my voice but didn’t shout at all FYI but yah for the first time raised my voice where he instead going through again was on his same story so I asked him to cancel the exchange order and now Ashley is done from me never to be recommended. But yah those who really want to waste there hard earned money please enjoy.

My salesman Nestor was very helpful. He showed me what was available in the colors that I loved and what can be delivered ASAP. He made shopping at Ashley easy and I certainly would recommend the store. I will certainly return.

Racquet was awesome!! Great shopping experience

I found a sectional sofa online and went to the store to check it out. I wanted to see the color I wanted and asked for help from 2 different sales people. Neither one of them wanted to be bothered with me. I ended up making my purchase online and when it got delivered it had a huge rip in the back they tried to hide. I had to wait over 3 wks before they came back out to replace it.

Chloe Daly was awesome again! Love dealing with her.

I love the furniture that I have purchased from here.

We came in to purchase a sofa and were assisted by Jasmine Kadam. She was amazing and made the process so easy for us. Thank you Jasmine for all of your help!

Ask for Arthur Miller, he is awesome 👍

Very friendly, knowledgeable staff and extremely helpful.

Alex was very helpful and very patient with us

Satisfied with sales person, “James” and product. NOT SATISFIED with delivery! They did not take old mattress away, saying it was too stained. Yes, there were stains, but none more than usual. “James” said they almost never refuse to take old mattresses. Also, they would not even put the new mattress cover, that we purchased, on. Not a big deal, but geez.

Jamie blanchard

I had an excellent shopping experience at Ashley HomeStore in Boca Raton, FL. The sales person, Deborah Knox knew her inventory and she was not high pressure in her presentation of the merchandise. .

answer all my ? very helpful and like there furniture

great customer service 👏 👌

Great selection of good quality furniture. I would recommend shopping there! If you go to the Airport Road store in Boca…. Ask for Sam… nice nice and professional guy… gives the place some real class!

GOOD LUCK!!! Everyone is great until you pay. Aside from taking months for delivery ( everywhere these days ) they have scheduled my delivery 3x with all day windows. I have taken off work each time only to find that morning of they " changed " the date. When calling to get resolved I cannot even get a call back. WASTE OF YOUR MONEY. SPEND IT WHERE THEY WANT YOUR BUSINESS. You were warned.

Pa was very knowledgeable and low pressure. Great selection.

Amazing service at Boca store and sales man Javier Reinoso espectacular, very happy with the service

Great quality furniture with service plans

Great experience , thank you !!

Fantastic services and good prices!!!!!!!

They are really ready to help. Great furniture store

This company is trash take your business elsewhere all they care about is a sale once it's done hard to talk to anyone. Stop paying companies to give good reviews no way its 4.5star company. Todd wanek you should be ashamed of the terrible service your people give. My next email will be to ceo Todd

The best sale person, thank you

The sales girl didn't know the inventory at all, so I walked around myself, when I had a question she said, "I can't help you right now, I'm getting ready to make a sale".

ridiculous!!! I ordered Donesta 3 set tables I was told Oct 3, now they are telling me Jan 15..how does 3 month backorder now..when online says I can get in 3 days!!!!...holidays are coming my guests going to sit , drink on floor w no tables...Ridiculous!!

We purchased our new dining room chairs from Cindy Safra @ City Furniture store in Boca Raton-she was extremely pleasant,knowledgeable & helpful. I can recommend her highly. Sincere thanks Cindy.

Chloe was amazing today! I was merely wanting to buy lamps & she readily jumped in to help! She was thorough & willing to take time & move lamps next to beds… great job & wonderful service!

nice furniture.excellent customer service

The associate we worked with, Jacob Lugo, was outstanding. He was both friendly and professional. He patiently answered any questions we had. Jacob went above and beyond the call of duty by going to his own car to retrieve a bandaid and antibiotic cream when my husband clumsily cut his leg on the clip of our own tape measure.

Javier was fantastic!! Knew the products and showed us everything that met our criteria!

It was a blast! My sales associate Cyle Yoder was great!!!

Great

Me dierdieron mi preprecio de ininternet y descdescuento! GrGracias Tony

lots of inventory to choose from.the salesman we had was honest and knowledgeable.

Had a great time and a great buy

Leo Mesa was our fabulous salesperson Will be back

Great visit to the Ashley HomeStore. We were grewted by an associate named MO who spent the next 2 hours working with us. he was very knowledgeable and patient while showing us options on dining room & kitchen nook table and chairs. we moved from there to mattresses and bedroom furniture. My wife changed her mind three time before finding just the right solution to meet her needs. all throughout, MO worked with us to configure and the reconfigure our order. finally, he worked closely at the end with his supervisor Zane when it came to discounts, financing, protective service packages and delivery scheduling. given that he had only held the position for two weeks, his ability to deliver on all our needs with professionalism made the experience a delight. Alex & Bob

Ava waited on us and when we decided to cancel being months until delivery on the sectional she hung up on my daughter. We received an email confirming the cancellation but her nasty UNPROFESSIONAL ATTITUDE was a turn off to shop their again . Even after the original sale lunch was more important to her and Doovie who was supposed to help us when we arrived at the store. Sorry for them looking for more furniture won’t go back to Boca City Furniture/ Ashley

Ashley Furniture/City Furniture in Boca was a great experience! My sales representative Cindy S. was awesome! She was patient with my family and I (my 6 year old didn’t make it easy). She met all of my requests and needs and even worked with me to change my order days after when I changed my mind to another option! She made the purchasing process extremely easy too. If I ever am in need of furniture I would definitely see Cindy again and highly recommend her and Ashley/City Furniture to others in the area.

Went in looking to buy this coffee table. They made me a great deal, 2 for 1, a coffee table and an end table for a great price. They delivered the end table, and not the coffee table. They then said they made a mistake and could not honor the original deal. After speaking to the manager Jason, who was behaving as of this was my fault, he refused to honor the deal and was quite rude about it. Horrible public affairs and customer service.

I got a super deal on a microfiber living room set on the 4th of July Sale. saved 1600 dollars. very pleased

Chloe Daly is amazing! She is super friendly and knowledgeable about the products and services both Ashley and City have to offer!!!

Susy K. in the Boca store was so helpful today when we were in to purchase a new bed and headboard. Everything was perfect!!

Amazing customer service ! Thank you Jamie and Jacob you guys are awesome

Amazing customer service ! Jacob and Jamie were above and beyond nice and helpful ! Thank you so much

Wonderful help, a great assortment of furniture, great prices!

Had a wonderful sales person Miss Samuda

Very good service and great sale prices

I went to Ashley home store/City furniture in Boca Raton to shop for a sofa and inquire about mattress deals. I wasn’t initially greeted when I entered but it was ok. I ended up running into Karen Malanum who was super helpful. She was tenacious and determined but she was also patience. Her patience is what sold me and I knew at that point if I were going to buy it would be b/c of her. I didn’t buy anything that day but subsequently on July 5th I returned and called Karen. I ended up buying a mattress and adjustable base for a great deal. Thank you 😃

Excellent customer service!

The best experience ive ever had shopping for furniture first time at Ashley, I am very happy and satisfied with my purchase, And the best part was the attention and Great customer service from Richard Wright! He was very informative and had a great sense of humor!! I give it 10 stars if i could.

The salesperson had a very nasty attitude at this location i bought a bed frame earlier on the same day from the sawgrass location and the salesman gave me a huge discount and was so nice and polite to me do not go to the boca location take a drive to the sawgrass location it’s worth it

Had a phenomenal experience at Ashley Home-store / City Furniture! They helped me out, quick and easy. Jamie, our salesperson, did a great job of showing me all my options and found the perfect items for my home. Highly recommend.

I should've listened to the more recent reviews before visiting this location. We walked around for 20-25 minutes searching for mattresses and no one offered to help. When we went to ask for some help, we were treated as though we were not customers but were children in the store. It was a horrible experience which is disappointing because Ashley's is normally such a nice place to shop.

Great costumer service Thank you JOYCE COLO for your amazing service

Norbert was extremely helpful in helping me find exactly what I was looking for. He didn’t waste my time and was very friendly and helped answer all my question. I also love the quick delivery date available. Unlike other furniture stores I visited where delivery was going to be months away. I love City Furniture.

very good attention

I had a wonderful salesman in Jamie Blanchard. He was very knowledgeable and did not pressure a sale. I spent around $20,000 and I could not be happier with my furniture selection and quality. I will definitely be back to fill up the rest of my house.

Great staff and great products. Will definitely be back to do more shopping for our house

Very pleased with selection and delivery of furniture

Our salesperson Yana was very helpful. Went above & beyond.

I had a very friendly and knowledgeable sales person, Josh. He was very helpful.

Found all that I was looking for, great customer service, Alex was amazing with me and my family, we went out to buy a sofa and ended up with a sofa, coffee table and dinning set. Delivery next day, unbelievable that they were able to deliver so soon.

Can was the best sales rep. So happy with our purchase

Friendly atmosphere. The store was clean and the associate was knowledgeable and very helpful.

Monique in Boca Raton was very knowledgeable and attentive. She made the experience enjoyable.

Sale agent was very professional and nice

Very courteous and helpful

Jonathan is great.

Ginger at the Boca Raton, FL store is outstanding. Went above and beyond to help me find the perfect mattress over the phone!

Well let me start by highlighting exceptional work ethic and professionalism. ROBERT WRIGHT sales person what a delight. He went above and beyond to make sure I was taken care of so meticulous, knowledgeable. It's the kind of service you just don't get anywhere anymore. It was so smooth from purchase to delivery of items. And to top it off I called him after having an issue with the delivery person calling and being incredibly rude on day of the delivery and he took care of it instantly, apologies and all from the delivery person made sure I was totally happy. So if your interested in having top knotch service all around he's your guy.

So my boyfriend and I went into Ashley Furniture located in Boca and we were met with a sales rep and we politely told her we’re just looking so we proceeded to do so. Once we picked out the items of interest and she gave us our price I explained to her I was not willing to spend that much at this time but will gladly return, she then suggested we finance. That’s great I said but I don’t qualify at this moment due to my credit score to be honest and her response to me was “what do you do with your bills just throw them out?” I was actually taken aback by the remark and just proceeded to leave. I have purchased from this company before and have been extremely satisfied but that derogatory remark was completely uncalled for, very disappointing.

Stay away. I purchased a memory foam mattress and it didn't last one year. They did an inspection and found out that the mattress is defective but they are refusing to change it Even under warranty. Very disappointed

Chloe was amazing she was very patient with us . She was very nice! She helped us picked out the right furniture! She is the best. !

Customer service was awesome! Jamie Blanchard was very knowledgeable and made our purchase a breeze! My daughter and I are very pleased.

The sale personals at this store are very nice and professional. Marcos was very nice and helpful. He was patient with my needs and wants of my furniture. The process was quick and easy. I highly recommend this location.

Great customer service from Eric Berry! We were able to find a design we loved and it was actually in stock as we had no luck in other stores. Definitely will come back. 😊

Wow I wish I read the reviews before buying from Ashley furniture . Normally we buy from city furniture for decades with no problems. So when we went to city that had Ashley connected to it we expected the same quality. So our $800 couch after 14 months is broken. I didn’t even know a couch could break. The seats are sunken it’s like sitting in a bucket now. Just like the other reviews said I tried contacting customer service for weeks with no answer. Then my wife finally had to actually go to the store and speak to someone and they told her theirs nothing they can do because it’s only a 12 month warranty and we should of bought the extended warranty. In all my years on this planet I’ve never had a couch even the cheaper ones from college days collapse or break over years and years. Ashley obviously is all about the sale and after that they do not care about you or your product. After reading these reviews I won’t even bother trying to get any more help about this from them because it’s super clear from the reviews they do care. I will take heart know this review will stop one or two sales maybe even more when they see the pictures attached. And don’t fall for the reply to these reviews that they are going to do something about it and they are sorry. According the the updates of reviews they don’t it just for show. But on the off chance they do I promise you I will update this review. If it’s not updated it’s because they did nothing. Don’t believe the smoke and mirrors.

Jacob Lugo was awesome. Best customer service I’ve received in awhile. Ask for him when you come in.

people are nice and ready to help.

I highly recommend this place, location is great with plenty of styles in stock! We went to look for a dining room set. Since we got to the door we were welcome by Zane Schmiedeknecht, he was very friendly, polite and provided good information about the product, we didn’t feel pressure into buying something we didn’t want, excellent customer service, at the end we found a dining room set we loved!!!

Jasmine K was awesome! Great recommendations and was very polite. She clearly understood what I was looking for.

Buyer beware-this company may have the absolute worst customer service ever. I will never spend another dollar at this store. And I have already told so many people of my horrible experience, they have also decided never to shop at Ashley either.

Great Selection n Quality.

Had a great experience my salesman Brian was great and very helpful and patient while I was shopping with my elderly parents!!!

I moved from NJ this week and all I can say is that Customer Service is amazing! They sell you what you need and look for the better price fit for you. I really appreciate the help of Mr.Sam and his colleges. They are all loyal to each other and helpful to every customer. I loved the fact of getting decoration in my package set. Prices are affordable as well.

Nector our salesman was very professional n not pushy listened to what I needed n showed me everything I told him I was interested in

Very large selection of all home furniture and furnishings.

I was a fan of Ashley/City Furniture until my recent purchase about two months ago. If you purchase an item from them, make sure you are ordering the correct piece. I ordered two beds, but accidentally purchased the wrong size bed for my son (full instead of queen). I didn't realize it until the bed was delivered (WITHOUT ANY HARDWARE. The box was severely damaged, so I am assuming it got lost during transit). I then called the store to try to exchange it for the correct size and was told that once the item is delivered, they could not take it back. The bed was (still is) in the box... untouched. I wasn't trying to return the bed - I just wanted an exchange. As for the other bed, the box was not sealed; it was completely open (photo attached). That box should have never left the warehouse. The bed could have been easily damaged, but luckily, it wasn't. I ended up purchasing a bedroom set, dining set, and sofa at another furniture store. The delivery was timely... the drivers were professional, and as far as customer service goes, it was night and day. I couldn't post without giving it any stars, so I had no choice but to give it a one.

Good service also good price

Avoid this place at all costs Zero stars

I come here to shop because of different choices and because of Jaime Blanchard.

TERRIBLE. Friday 04/16/3021 I was more than three hours trying to choose my living room, bedroom set and mattress. EVERYTHING was back order????? Saturday 04/17/2021 i was calling to add something to my order, I dialed Mr Blanchard ext and the machine said “don’t recognize that number”??? Then i called the main number to speak with “any” sales rep and i waited 23 minutes and NEVER get a human been on the phone. I purchase was almost $6,000. I will cancel my whole purchase and i will go to another furniture store eith better customer service

Eric Berry was a great salesman accommodating for all of our likes and dislikes in the furniture shopping process. 5/5 highly recommend to others :)

Large selection and great customer service!!!!

Zane was great with helping us find the right fit for our new home. We were piecing together several different items. Friendly and professional.

Sales associate was awesome

Yana was a pleasure to work with. My furniture with be delivered in 5 days. I’ll definitely be back.

Store was well organized and had an inviting display of furniture in a variety of room arrangements. Great selection of accessories. Our salesperson was knowledgeable and not pushy, which was a great plus.

large selection, helpful salesperson

No high pressure sales and Pam was a pleasure to work with.

Today I went to Ashley Furniture to purchase a living room set and a dining set and had the pleasure of being assisted by one of the associates, Connor. As soon as we entered, he asked if we needed assistance and allowed us to look at some of the furniture on our own first. As soon as we were ready for help, he was readily available. The living set we wanted was not in stock, but Connor helped us to find another set that was a similar color and within a reasonable price range. I left a happy customer and can’t wait for my furniture to be delivered!

Service after sale. We received two lamps boxed and left at door. After opening the boxes when i got home one was damaged. Since 2/14/21 till now no help to fix problem. Get run around when i call have spoke to many people and still no help. They claim to have a process to deal with problems. Seems their process is to wait until customer gives up. No way to treat a customer.

Spent almost 4000 on a bedroom for me and my kids. They delivered furniture with missing hardware so kids are sleeping on the floor because they weren’t able to put the bed together. The sales person forgot to include box springs and has yet to return my 5 phone calls . They rescheduled the delivery for another month making this now a 2 month process .

I purchased a bet set for my child and paid for the delivery with installation to make it easier for myself. The delivery guys dropped off the dresser, but no bed the first day. Then I call customer service to get an update. I waited on hold for over 2 hours. Then when I spoke to a representative, that could not give me any information. When I asked for a manager, I got one on the phone and was told she would have to look into it and call me back.... NO RESPONSE..... 3 days later, the rest of the bed came in the mail... even though it was very late and didnt come when they said it would. Then I had to put the bed together myself even though I paid for them to come and install this. EVEN WITH ALL OF THIS THEY CHARGED ME THE FULL AMOUNT!! it was several days late, lack of communication, manager still wont call me back. I am also on hold again right now for over an hour trying to get my installation fees back... THIS IS THE WORST PLACE TO GET SOMETHING DELIVERED. EVEN WHEN YOU SPEND OVER A $1000.00 YOU STILL DON'T GET WHAT YOUR ORDERED. SO UNHAPPY !!!

Ava was so helpful and attentive. Very pleased

I’m completely satisfied with Ashley furniture customer service. Jeferson was my assistant. He’s very patient and answer any questions with details... Awesome!!!

Sharon Wisdom was great. Great experience. Happy with purchase

They always have the most current styles at affordable prices! Josh was the absolute best! He walked us through all of our options, multiple times, trying to make sure we got exactly what we wanted. He even helped us follow up on an open claim we have on a previous purchased item. Definitely asking for him everytime from now on!

The sales man Marcos was great went beyond his duties. The deliveries were terrible. I spent over $16,000 in one month there and all 3 of my deliveries were a nightmare. First one the tv stand was scuffed, doors didn’t close, plus the drawer to dining room table had a hole in it ,second one there was a lamp missing and dresser draw doesn’t close. And third one the sent over the lamp and it was broken. Paid for premium delivery and got nothing but aggravation. I’ll never shop there again.

(Translated by Google) There is beautiful furniture, the attention was very delayed and when we decided to buy ... the cabin, it was incomplete and it took a long time, to get until May and that ... maybe it could take more ... HORRIBLE ... Ashley, works with City furnity ... it is amazing ... many friends have ended up canceling the purchase because the missing piece never arrives ... Terrible .. THEY DO NOT SOLVE ANYTHING .. ¡¡¡¡ (Original) Hay muebles bonitos, la atención muy demorada y cuando decidimos comprar...el camarote, estaba incompleto y que se demoraba, para llegar hasta mayo y eso..¡¡ que talvez se podría demorar mas....HORRIBLE...Como Ashley, trabaja con City furnity...es remalo... muchos amigos han terminado por cancelar la compra por que nunca llega la pieza que falta.. Malisimo..¡¡ NO SOLUCIONAN NADA..¡¡¡¡

Great experience. Salesman was most helpful and knowledgeable about the sale.

Quick and easy buying experience. Jamie was knowledgeable and friendly.

Good experience. Needed a table. Found one at the Boca Showroom. Went and picked it up at their warehouse in Tamarac. Really well organized down there. We pulled up and ten minutes later we were rolling out with the table.

Would give it 5 stars but the matching recliner we bought won’t be available for 2 months...

The young lady that helped me Pami Enzinna was very nice and not pushy I would recommend any friends to shop there and ask for her to help them the store was set up beautifully with good lighting to see the colors and match what anyone would need Thank You God Bless and have a Blessed Day

Loja de muito bom gosto , fina mesmo . Variedades mil , adorei. Atendente muito simpática e fiquei muito a vontade pois ela fala português. Obrigada.

We recently purchased a bedroom set from Ashley Home and were assisted by Chloe. She was wonderful and walked the entire store with us, looking up the availability for all the options we were considering. It was a great shopping experience!

Just bought a new bedroom set very happy I went looking on Sunday and bought it today! Great job by Bobby no pressure and very helpful highly recommended! Thank You

What a great place! My daughter went into the store and was immediately helped by Annie who found the sectional my daughter wanted. She confirmed stock and delivery date and even took a picture to send to me so she could confirm it was the correct configuration. Annie was kind and helpful especially since my daughter was nervous about "adulting" lol. Really happy with the terrific service received and we'll be back for sure!

Our little girl is growing up fast...feels yesterday she was a newborn and now we are buying a big girl bed...thankfully with the help of Chloe we found the perfect bed for our little one and ensured we had everything we need making great recommendations along the way. Thank you Chloe!

The delivery men scratch my front door, I comment on them, one of the delivery men says in a low voice that I am crazy. The delivery people are not happy. As you can see in the photo. $ 99 premium delivery paid for this result. I went to the Boca Raton store to make a complaint. The store manager replies that I have received my furniture. For them it is easier to sell than to honor their contract and signature.

My saleswoman was very acknowledgeable about the furniture. She helped me put my bedroom set together. She was very professional & pleasant.

Quick friendly service AND they have items in stock!! We met Micaiah at the door. After welcoming us she asked us what we were looking for. She led us directly to some choices that met our specs and we left there happy and pleasantly surprised by how quickly we were able to have our needs met. Looking forward to getting our items within 4 business days!! Thanks so much!

Once you place the order you’re forgotten about. Customer service needs a class in what to do for customers whose orders have been detained or unable to fulfill in a timely fashion A reasonable monetary accommodation should have been offered. Anything positive that happened was our suggestion. Had to change order twice Still waiting for delivery since November Never again

We love the store we love every ☝️

BEWARE OF ASHLEY'S!!!! I purchased a section in January and was scheduled for delivery 02/14/21. I never heard from any associates regarding my delivery so i decided to call Customer Service. Not to mention i could't get through for hours and received a call back hours later after my initial call. I spoke to an agent and was informed my delivery will not be 02/14 and my sectional was on back order and it would now be delivered on 03/14/21. I asked why wasn't i informed of this or given an option to come pick something else out that would be available quicker. I was told I don't know. Guess what? The representative DID Not care. She did not try to come up with a resolution. I had to go into the store to find out why i wasn't informed my couch was on back order. I was then told my saleslady quit! I was so frustrated. I accepted the delivery for 03/14 with an adjustment to my delivery charge. Last night a receive a text my shipment is in final stage of preparation and would be delivered today. I was EXCITED! To mu surprise i was delivered a partial couch. The other half still on back order. Again no phone call, no communication if i even wanted a half a couch delivered. Horrible service, Horrible communication. BEWARE!!!!

Ravi Lee was our sales associate and he was vey patient while we weighed our opinion. He gave us different ways to price what we were interested in and in the end we feel like we got a very good deal

Tracy was the absolute best! She was so nice and patient with us and gave us great feedback and helped us chose the perfect furniture sets!

My Kudsoa to Connor Bioxham for been an outstanding leader and an amazing professional in his field. I shopped at City Furniture with him and words can’t express how impressed I was with his level of detail and knowledge in his field. Thanks for making my experience unforgettable.

The salesperson Angel Fuentes was very sharp and patient answering all our inquires. Will recommend him and the store had the variety needed for us to be able to choose among several options

Large inventory to choose from.