Ashley Store Boca Raton, FL

Juan Paredes and James were great

Juan was amazing. He was very thorough throughout the whole process since I wasn't in person shopping he gave us all the.Pricing and was accommodating since we have limited time in Florida for delivery! I would definitely go back to him again for future purchases!

I want to sincerely thank Portia for her professionalism and the wonderful experience she provided during my visit to Ashley’s Furniture. Her knowledge, attentiveness, and warm demeanor made the entire process smooth and enjoyable. It’s rare to encounter someone so committed to excellent customer service. Thank you, Portia, for making my experience outstanding!

As my husband and I entered the store, we were greeted by a nice young lady, Portia Gordon. She made our shopping experience very pleasant. Portia is an asset to your business. She answered all questions and was able to show us all variety of what we were looking for. Thank you so much Portia. You rock!!!

Great customer service. Thank you Brittany for listening to our needs and ensuring we get exactly what we need!

Great experience.

Jeff was very knowledgeable about the furniture He showed us various options He also explained the delivery financing and other options available to us

Carol is a fantastic salesperson!!

Store associate Brittany Easter was very helpful, courteous and knowledgeable. Sweet girl very pleasant to work with.

A variety to choose from of the item I was shopping for.

Carol is awesome to deal with and not at all pushy. I would recommend Carol highly.

One of the most disappointing furniture shopping experiences! There was a gentleman sitting at the door on his phone. He looked up and barely acknowledged. We looked for more than an hour. Several sales associates walked by on their phones and not a single person asked if they could help or answer questions. We are in search for a whole house of furniture. Did they miss out! .Very poor customer service.

The only furniture store that facilitates haul away of your old furniture. While most stores provide white glove delivery service for a price, the customer is left go his own devices to dispose of old and often heavy furniture.

First time at this Ashley store. The sales rep Adam was awesome. He simply greeted me and allowed me to look around without being pressured to buy. I ended buying a kitchen dining set. Great experience. Ask for Adam

Nik was patient with us as we searched for what we wanted!

I’ve been a customer at the Ashley Furniture Boca location since 2014, and the experience has always been nothing short of professional. The team is consistently helpful without being pushy, which I really appreciate. With the recent purchase of our new home, we naturally turned to Ashley again for new quality pieces. Their selection is always top-notch, and thanks to the help of our rep Juan P., we were able to put together a beautiful collection that fits our space perfectly. Juan even recommended a new dinner spot for us to try—talk about going above and beyond! Excellent service, great furniture, and a truly enjoyable shopping experience every time.

Great experience..Adam was a very helpful salesperaon..

Very kind staff excellent customer service

Sales consultant was patient and very knowledgeable. Was not feeling well and took that into consideration. I purchased two sofas and a dining room table and chairs

Great experience shopping for numerous items for a home. Good selection and Alex was very helpful

Tania, in the Boca store,was great ! She considered what I was looking for and showed me the perfect dining set. Thank you Tania

Chris with the hair made it quick, easy and saved me the most amount of money

Purchased a couch, when it was delivered rather than bring it thru sliders, they shoved it thru front door causing damage to door frame, their own couch and an antique vase! Customer service is only reachable by email, they respond every few weeks but if you miss their call you have to wait until they decide to call you back. They did replace the damaged couch and sent someone to fix door but demanded a receipt for a 100 year old vase. Offered a few $100 for vase or go to court. Would not refund delivery charge. Then sent gift card to be used in 45 days! It took longer to talk to someone!! Used card but will not return and suggest no one has them DELIVER! Note: sent message to owner who said his team will reach out. Got a call from manager and stated it was settled???

The service was very good. Carol was an excellent sales person. We enjoyed our visit to the local town store and we bought 2 rooms of furniture.

Nikkolai Dunn was a fantastic sales person! Yummy chocolate chip cookies too

Mikayla is amazing and helped us get the best bedroom set.

Great experience working with a very knowledgeable associate Mikayla Blake. The bedside table/dresser was delivered today and I love it!

Thank you to Jeff for all of your help and making sure we found the best furniture for our needs at the best prices! He was a huge help

Christopher was pleasant, helpful and a pleasure. He made my shopping experience an enjoyable one.

Jeff was really helpful and made furnishing our new home easy! Beautiful products

Horrible customer service. Incompetence. I bought a SIX PIECE DUVET SET nearly two weeks ago. $300+. The salesperson first borderline stalked me throughout the store as I shopped. I was then told that the delivery for this set would be THE NEXT DAY. Two weeks later, I find out one other item I ordered was marked as picked up at the warehouse and then today the delivery team brings me the duvet and the other 5 pieces are missing. When they called customer service, the agent condescendingly says to me “the other pieces must be in the package” after I opened the duvet, pulled it out, shook it to show the two delivery guys that there is NOTHING else in the package - a tiny package I might add, not Marge enough for 6 king size pieces of a bedroom set. Then without any apology, the customer service rep says “well she can deny the delivery”…. Your customer service is abhorrent. The sales team is not focused on the customer experience but on their commission - clearly bc why else would I be followed throughout the store?! Your customer service team doesn’t care about the customer experience as is evident by the way this woman condescendingly dismissed my feelings over this entire experience. The ONLY people who had any empathy were the two delivery guys. Get it together Ashley Boca.

Adam is spot on savvy professional,thanks

Sales person were friendly and take time to really walk us thru different model until we pick our furniture

Tania is the best! Very patient and wonderful at explaining details. This store has everything!

What an awesome experience! Pam and John Carlo could not have been any better!

Pam was excellent! Definitely ask for her when you go there!

Working with Cyle made my furniture shopping experience easy and fun! His expertise, knowledge and patience allowed me to feel comfortable in making such a large purchase. I will refer my friends to him and see him the next time I am in the market.

Excellent service. Adam was very helpful and helped us select the item we purchased.

When you go, ask for Sebastian. The managers are customer centric. Ashley! Great name, great products, great recommendations, great results. That's Ashley

Beware of the delivery policy. I had an option of free delivery to my address or premium delivery for a few hundred dollars which meant the driver would put the furniture together. I opted to have free delivery as I could put the furniture together by myself. When the delivery driver got to my condo building he stated that he cannot bring the furniture pieces up to my condo. Granted I live on the 3rd floor with an elevator. He stated he can only bring the pieces to the lobby and/or elevator and not inside my unit leaving me to manhandle the furniture up the elevator to my unit by myself. Just be aware what they mean by free delivery

The sales person was great, but I had problems with my delivery and there has been no follow up by them. They gouged my headboard hitting a flood light with it and my footboard had a crack in the wood. Not sure if the crack happened while they were assembling or if it was that way from the factory. They sent a repair person out to fix both of those items, being as I did not want to have to send the furniture back and get it replaced because I needed the room set up for a guest. However, my bigger issue was that I had a really nice Beautyrest latex foam mattress also delivered at the same time. It was heavy and because it is a “plyable” mattress I assume because it is foam versus spring. When the truck pulled up, the first thing they did was roll the mattress out of it onto the parking lot. They did not carry it off the truck, they just pushed it out. Then they decided it was too heavy for the three of them to carry so they rolled it in like a ball up my steps and into my condo. Hitting railings and mistreating it horribly. It has carry handles on the side but they did not use them, instead pushing and rolling it up the stairwell. It was very poorly treated and I paid a lot of money for the mattress. I did call the store now several times to see if there was anything they were willing to do about it, either monetarily or something else and they say they’ll look into it and they just don’t ever call me back. The last time I called, I asked for the store manager. They told me he was busy and then I needed to leave a message with my sales person because he would talk to her first anyway. So I left a message with her again, but she was the one who hadn’t gotten back to me with a resolution all the other times I called. This time she didn’t even call back nor did the store manager. So this is the first time I’ve ever bought furniture from Ashley furniture, it will now also be the last. It doesn’t matter how good your sales person is if no one follows up if there ends up being a It doesn’t matter how good your sales person is if no one follows up if there ends up being an issue on the delivery end. They were very rushed and hurried and careless. There really is no excuse for that or not getting back with a resolution.

Very knowledgeable and professional staff. Delivery is great!

Great experience

Excellent Service! Angel Fuentes was incredibly friendly, knowledgeable, and attentive throughout our visit. He took the time to provide us with detailed information about the sofa beds we were interested in, ensuring that we made an informed decision. Highly recommended!

Great customer service

Bought an expensive recliner. Came to my house damaged. After that I got into the hoops and loops and they have the worst customer service ever.

Designer- Ava Joy showed me beautiful items that added elegance to our new home… strongly recommend touring this showroom!

Great, next day delivery, quality furniture

Portia is the best sales associate at city furniture.

Alex is awesome!Great asset to your company!He provides clear and detail explanations about the products we wanted to buy.Thank you Alex!

The quality of the furniture is second to none, the prices are just right and the service is great. Adam, at the Boca Raton store was just great!

Very nice salesperson. Answered my questions. No pressure.

Dennis was friendly, helpful and kind. He made our experience very comfortable.

Jeff was very helpful and professional.

We want to compliment Angel Fuentes of Ashely furniture on Airport Road in Boca Raton, Florida, for his outstanding service during our recent trip there. He listened to what we wanted and needed, and went out of his way to find furniture that met our wants and needs. Our furniture came exactly when we wanted it to come; we opted for the delivery that came with building the furniture for us, and the two delivery people did a great job, putting it together before arriving and installing it in our home carefully. So far, we are very happy with the dining set, the counter stool, and the desk and chair we bought. Bravo, Angel and Ashley!!!

I came in with my wife to look for a large sectional couch. And Dennis helped us with making our decision very easy. He was great throughout the entire process. I would highly recommend coming in and seeing Dennis at Ashley furniture.

Excellent service.. polite..knowledgeable..efficient

Dennis was great

Adam is a very nice person and an excellent salesmen very knowledgeable and personable it was a pleasure doing business with him I will definitely tell my friends and family to shop at Ashley/City furniture to ask for Adam.

Jane’s Alex. Was great salesman Place is terrific

Delivery was on time and seamless. Staff was quite helpful and thoughtful. Will definitely consider using them again Kg

The sales agent was very nice!

Chris Dabney was great

Just bought a beautiful living room set from Angel.He was very professional and knowledgeable..great experience.

I had a store credit, which I wanted to use before it expired. Staff were very friendly and helpful.

Great place to shop for furniture, very knowledgeable and helpful sales associate. I was very happy with my purchase !

Ava was great, easy to deal with and no pressure!

Alex Ware is the best salesman very knowledgeable and professional

Adam was a fantastic sales representative! He was very helpful and took his time through the whole process to help us find the perfect couch.

My experiences at the Boca Raton location have consistently been outstanding. I initially purchased furniture from this store six years ago, and I am pleased to say that it remains in excellent condition. Today, I returned to upgrade my bedroom set and was delighted to find a beautiful selection at a great price. I had the pleasure of working with Marilyn, whose warm and joyous demeanor made the experience truly enjoyable. Her professionalism, attention to detail, and thorough assistance ensured a seamless and satisfying shopping experience. I highly recommend this location for its exceptional furniture quality and superior customer service.

great sales associate patient and knowledgeable

Portia Rocks! She was very helpful and provided additional assistance on measuring I will definitely refer her to friends. Thanks for making things enjoyable!

Angel was amazing

I had a great experience at Ashley, I had a wonderful time with the sales person, her name is Carol Via, she’s amazing, explains every detail and very friendly.

From the first moment I went to the store, Ms. Yasemin's interest, professional approach and customer satisfaction-oriented attitude were effective in my decision. Many thanks to her.

Cyle was extremely helpful

Horrible experience. Their furniture smells like formaldehyde and they have terrible customer service. Don't buy from them!

Excellent! My husband and I were very well looked after by Niki, who showed us several furniture options until we found the best one for our home.

The customer service is very professional and personal.

Hector was very friendly,helpful and professional. The store manager also very friendly and professional.

My salesman Eddy was super friendly, welcoming and made some recommendations to us that were extremely helpful. We purchased a sectional/sleeper sofa and can not wait for delivery. Thank you Eddy for the no pressure approach you took with me and helping make my purchase go smoothly. Keep up the good work!!!

I had a great experience with a very helpful and friendly sales associate, Brittany E. She helped me find exactly what I was looking for and for the right price. I am very satisfied with my purchase.

Jeff was awesome. Great salesperson, patient and professional.

Wonderful❤️ Josh was awesome great service

Brittany did a wonderful job. She was very good at showing me all the available items. She’s a wonderful asset to City Furniture.

I liked the selection and prices of the combined stores of Ashley and City Firniture.

Had a great experience again, when stopped by to make a couple of changes to our order, Alex Ware was not available so a very nice woman was able to help us, and it went very smoothly, she was hispanic I’m sorry cannot remember her name, but everyone there is very nice helpful and professional, thanks again for a great shopping experience, I would give you 10 stars if I could!!

Our visit was to purchase additional furniture that compliment our recently purchased living room furniture at Ashley. We were assisted by Brittany and Crystal and able to quickly find what we needed. We were very happy with the friendly service they provided. Thank you!

The Boca location Ashley store is a beautiful venue… The selection inside seems endless… Very helpful staff… No pressure and it was nice to have a guide to take us to what we were looking for… Oh, and this store actually has an indoor café with fresh baked cookies ..free to customers… It was a great experience good selection👍

Great customer service

I enjoyed selecting my furniture at Ashley Furniture because of the great selection and service to the customer. I would recommend Ashley’s for that reason.

Marilyn helped us find the best sofa for our living room. She was friendly and helpful and guided us through the process with ease. I would definitely recommend going to Ashley for your furniture needs and when you do ask for Marilyn she was fantastic!

Juan was super patient and very helpful!

We were very pleased with the assistance provided by Juan Paredes Valencia during our visit to the Boca Raton store. He was both professional and patient with us.

Crystal, my sales rep was absolutely wonderful so helpful and knowledgeable and extremely personable

Josh was a great sales person providing great information and anwering all questions! Very happy with the furniture i bought today

Alex was very helpful.

Dennis was super helpful, and found us the perfect bed! I would recommend Ashley to anyone looking for quality furniture sold by a quality person!!

Portia is the best! She is super qualified and kind. Highly recommend her!

She has the patience of a Saint. She helped me make a number of decisions on color and style for my couch and chairs and table.

Great sales lady was amazing

Very helpful and friendly service.

(Translated by Google) Good afternoon, when I arrived they treated me well, however I already had the reference of the mattress I was looking for, the place I went did not have it in stock, they told me that I can pick it up today before 8:30 pm at the branch from Támarac 25 miles away, I go to the Tamarac branch, I arrive at 6:10 pm and they tell me that the pikup is already closed, I couldn't pick up my mattress and well I only have the trip and the fatigue and of course the annoyance of having made me go to the branch 25 miles away, it seems to me a lack of respect and negligence that they are not clear about the schedules (Original) Buenas tardes, cuando llegue me atendieron bien sin embargo ya yo tenia la referencia del colchón qué estaba buscando, en el sitio que fui no lo tenias en stop, me dicen que lo puedo retirar hoy mismo antes de las 8:30 pm en la sucursal de támarac a 25 millas de distancia, me dirijo a la sucursal tamarac llego a las 6:10 pm y me dicen que el pikup ya esta cerrado, no pude retirar mi colchon y bueno solo me quedo el viaje y el cansancio y por supuesto la molestia de haberme hecho ir hasta la sucursal a 25 millas, me.pardce una falta de respeto y negligencia que no tengan claro los horarios

Great customer service from Alex, our salesman. Dealing with an 89 year old senior, Alex was very professional, patient and accommodating. We will definitely ask for his help again in the future. He actually made this dreaded shopping trip a pleasure!

(Translated by Google) Nice experience, we feel very comfortable in a very pleasant environment, a wide variety of furniture and decoration for your home, and very good prices and offers (Original) Linda experiencia,nos sentimos muy cómodos en un ambiente muy agradable ,mucha variedad de muebles y decoración para tu hogar ,y muy buenos precios y ofertas

Very satisfied with the representative.

Excellent experience with Alex aka Arod.

Excellent service. Great selection of merchandise. Salesman Chris Dabney was quite helpful and very personable.

Sales representative was very helpful.

Great service. Friendly and efficient.

Marilyn was wonderful !

It it was a very pleasant experience. Sam was very helpful and attentive.

We went to the store in Boca Raton, Alex ware was the salesman who helped us find a great bed for my son. Alex was very patient, he walked us through the entire store until we found what we wanted. Thank you, Alex, for your help.

Portia Gordon was an excellent sales representative. Thank you for your help. Happy New year!🎆

Love, Love, Love Ashley! The store is well stocked and well appointed. We always find what we are looking for at great prices. The staff is very friendly!

Angel was wonderful. He took the time to help us get the right bedroom set.

Damar the sales person was great. (I am changing this from my original 5 star review) Absolutely everything else was a disaster. I still do not have a bed to sleep on and they sent the service tech with no parts to fix the issue. I have supplied pictures of the wrong items that came. Their own installers let customer support know it was wrong I have spent hours on the phone. I have adjusted my schedule to allow them to fix their issues and still nothing. I could not be more dissapointed. And was even now notified the second bedroom set could not be repaired today as well. What a horrible experience.....

Well spoken for. Helped tremendously in recommendations as well as helping with the finance. Great conversational skills. Very respectful towards us 10/10 would come back

We purchased a bed frame and mattress from Ashley furniture. Our experience at the store was very positive, and our salesperson, Lorena Cassidy, showed us all the possible choices. She spent a lot of time with us and we never felt rushed or pressured. Our bed will be delivered in a week.

Angel Fuentes is one of the best furniture salesman I’ve ever dealt with in my entire life. The pleasure was 100% mine. He’s the go to ‘Duderino’, If you really need help picking out the best furniture to suit your needs.

(Translated by Google) Don't buy here...they are a complete scam (Original) No compren aquii..son una completa estafa

This people sucks… if a furniture brokes under their warranty they make your life a hell and dont want to reimburse your money

My salesman Nikolai Dunn was so respectful, professional and helpful! They should all be like him to make the purchase a fun experience!!!

Sevastian was very helpful. He was not pushy and took alot of time answering all my questions. He made my shipping experience great.

Mikayla Blake, was very professional, and helpful, assisting us during all the purchase process! Highly recommend!

My experience at city furniture was really good. My sales associate sevastian was very professional and helped me find exactly what i needed at a good price

Angle was the best experience we ever had at your store didn’t rush us took his time and had knowledge where every piece of furniture was from living room furniture to bedroom to mattress explained everything best shopping for home furniture ever

Claudia Jordan provided excellent customer service. She was warm and welcoming when I entered the store. Because of Claudia’s excellent service and care, I was satisfied with my purchases. Well done Claudia!

Hector was an excellent person to show us around, know what we wanted, and extremely helpful, polite and courteous. When I come back to this store, I will make sure Hector is there.

Salesman John was very helpful in finding exactly what we needed. Explained everything in detail and made shopping pleasant.

Carol Via was amazing, she helped find my a table with the best price. I truly appreciate her

We looked around on our own and when we found what we wanted, the sales person was nearby and made. the purchase quickly. Thank you Cyle.

Alex provided superior service!

We love Ashley furniture. Was a great experience. Took advantage of the Black Friday sale and got a new kitchen table. Can’t wait for it to be delivered

Top 5 stars!

Love Ashley Furniture! Great customer service!

Carolyn was very helpful in choosing my new furniture set for my new apartment. She was very patient and carefully chose each right piece for me in my price range.

Portia at city furniture was the best! She was kind and very funny. If you’re going to the Boca location please ask for her.

Pam was the best! She was very insightful and helped decision make which was very supportive. She was personable friendly and honest. I will be back for sure!

We had a great experience with Keith. He was very helpful.

Angel is best furniture sales ever

I ordered 6 items on the November 10th 2 items out of stock until march April and 1 was missing on my delivery!!! !!!! And no notices about it!!! I have to go in the store to see what is going on!!!!! I was delivered only 3

We had a great experience from start to finish. John was knowledgeable and offered wonderful customer service. Thank you!

I went into the Boca Store looking for a queen size sleeper sofa as well a dinette set for my eat in kitchen. Keith was my sales associate. He was very knowledgeable and very professional. He was also patient and took the time to show me everything I requested to see. His supervisor was also knowledgeable and explained all that I needed to know. I highly recommend this store

JJ was super quick and efficient. Great customer service skills. Thank you!

John G was awesome!!! So helpful and fun to work with

Smooth and easy Transaction. Very accommodating with delivery options.

She very friendly and knowledgeable

Salesperson Angel was excellent. Would have liked all pieces to be in stock

Very disappointed here, I bought a chair last week and was told I am able to go to the distribution center this weekend to pick up and when I get there they tell me that they have none. I order a couch and the sales rep tells me I will be getting it all at once after first being told it would come separately. I just don’t like the poor communication and getting people’s hopes up. The guy was nice and all but it would be better if yall were a little more organized.

Don't waste your time here. They will use scare tactics and manipulate inventory so that they don't have to honor advertised prices. False advertising! I went in to buy a bed set, couch and mattress and they tried to sell me the bed set at full msrp when the site advertises it on sale hundred lower. I well be making a refund and take my business else where.

Had a wonderful experience at the Boca Raton Location. Doovie was quick, informative, and made the whole process a breeze. Also, incredible pricing for quality furniture. Highly recommend!

Went into Ashley to purchases a mattress. Mikayla was our rep and she was very knowledgeable and helpful in making our purchase!

Professional understanding wonderful service I enjoy to deal with her

Leaving this review mostly for the shopping experience and the customer service. Carol in the store was great, and she continued to follow up with us after our purchase to set up our delivery, and checked after the delivery to make sure everything was ok. I wish I had gotten the name for our delivery person since he was also very helpful and careful. Thank you!!

Angel was great! He help us find the best sectional for our living space based on functionality, space, and budget.

my sales rep was great very very nice. I appreciate it the extra time she allowed me to have to make my decisions.

John G was really great! Listened to our goals and suggested the perfect pieces for our taste. Great selection of furniture

My sales representative - jasmine Kadam made the experience enjoyable and her expertise led to a sale

We walked in to the store and Carol Via welcomed us immediately. My husband and I had a great experience, she is very sweet and had lots of patience with us. She answered all the questions and gave all details we need it. We purchased a new bed room set and a desk with chair for my office. Can’t wait for my new furniture be delivered. If can give her more stars I will give 10. Highly recommend Carol and Sebastian who also assisted to expedite the sale. Thank you for the great customer service we received.

Good communication

Thank you Carol for your help. A knowledgeable and experienced sales lady with nice taste. Thank you again.

It was a good experience. They have too many options and the sales person ( Priscila) was very helpful

Our salesman Darwin was very polite knowledgeable and helpful!

Pamela was amazing snd she was very attentive throughout the whole process.

Keith was wonderful & very helpful. Salesmen usually push me away but he gave us room to breathe.

Shopping at Ashely was a great experience. JJ greeted us at the door and was very helpful. When we ordered our dining set he was able to link the delivery to an order I placed at City Furniture the previous day to ensure we'd have everything shipped on the same day.

I visited the Boca store and was greeted by James Alex, a very friendly and knowledgeable salesman. He asked what I was looking for and was patient and ultimately found the perfect couch! One of the best experiences I’ve have while visiting the store! Will definitely be back!

Great service, knowledgeable salesperson, Mikaela. Very efficient. Looking forward to our new furniture. Thank you.

Excellent service and selections at this location! John was great to work with, answered all Our questions and found us the bed we were looking for within budget! Will visit again.

Definitely recommend this Ashley store, thanks a lot to Sevastian Barnes The best Ashley store in our area

Worked with Kyle & Lily at City Furniture Boca Raton. They were excellent to work with.

Great staff .good quality furniture and great value. Quick professional delivery

Christopher was awesome and he was patient with my mother.

My husbabd and i had a very eventfull and pleasant experience with our salesperson James Ware. He was very experienced with his knowledge of merchandise plus details and put us in the right direction. Looking forward to our delivery.

We were greeted by Alex and instantly asked what we were looking for in a very pleasant way. He walked us through the store pointing out all our options. He was never pushy or demeaning. A true people person. We anxiously await the delivery of our furniture.

Excellent furniture and team work

I was greeted @ front door by Ms Charlene who was very friendly and helpful with my search .

I was in a few furniture stores , but the associate Tania Wagner went above and beyond

Angel Fuentes was our salesperson. He was so helpful and patient!! I would 100% go to him next time I need any furniture!

Jonathon was amazing. He listened to me and what I was looking for. He found exactly what I wanted and provided excellent customer service. I will return to make additional purchases.

Great place to pick up great products for the home. Our sales rep was very professional and made us very comfortable shopping in the store. Our experience there will surely convince us to shop there again.

Angel helps us tonight. Great assistance and super kind. More than recommended!

Yasmine Ayse Kadam was great. She helped us with all our questions and had a lot of knowledge on the furniture and styling our home. The manager also helped us a lot. Had a great experience again. We have been customers since 2019. Thank you.

After several attempts to get my couch and coffee table fixed, I am pleased to say Ashley Furniture has done the right thing. There were some hiccups in the process, however, Harry Segura made sure to fix this and followed up with me to make me happy. He was professional, kind and understanding. The repair man Steve who came was the only one who could finally fix both my coffee table and couch on separate days. He was great all around! I appreciate the companies commitment to resolving the issue.

It was almost time to close, we met Carol who was about to leave for the night. She was patient and pleasant. Was not in a hurry, she walk us through advising us on our purchase. Very efficient and fast completing the paperwork. I would recommend her anytime @Ashley - Boca.

Very nicely displayed furniture and coffee tables, lamps, all in different room arrangements.

Pam from Boca Raton City Furniture was great. She is the best will be going back to that store any time we buy furniture.

Very Helpful, courteous & informative.

Angel was amazing in helping me pick my furniture! Amazing service!!

Cyle was very helpful

Alex was wonderful! A great help in our selections.

Giving 2 stars because I loved the furniture selection in this location's showroom, but Michelle was rude and took advantage of my situation. I came here while visiting family in the area, and already had another order placed at a different Ashley back where I live in Wisconsin. However I preferred the furniture I saw in person in Boca and decided to cancel my original order. Michelle told me the shipping from Florida to Wisconsin will cost hundreds more than the cost for local shipping, but when I told her that I'll just go order it back in WI then she insisted that the furniture I picked was only available regionally in the south and I can't order it back up north to save on shipping. I was naive and took her word. Well I found out when I went back to the Ashley in WI (separate reason) that I could have placed the order for the furniture I liked more in FL through their store after all because everything just comes from national distribution centers. This whole experience ruined the Ashley brand for me as a whole.

Nice choices for our needs..Christopher was a wonderful guide..hoping for a smooth delivery

Alex R. Showed me the different bedroom sets I picked online and I was able to make a decision quickly. I told him I would like to have delivery in 2 days and he and the Ashley/City team got it done. The furniture is set up and works well like that in the showroom. Thx

Very impressive . Helpful. Caring under standings. Very comfortable to deal with Thanks for your help

Sales rep was knowledgeable & very helpful

Daniel was a great salesman! He was very attentive and knew exactly what we were looking for! Ask for him if you want great service!

Such a great experience, Portia was amazing. Best furniture buying experience.

The service from the lady at the desk was very quick and helpful. She was very informative about my purchase and return policy.

I had a great experience. John was very knowledge able and courteous. If you visit the store ask for John.

We've made to big purchases since moving here to FL. for our new home and couldn't have been more please with the service we received form Nick our Sales guy. He was very knowledgeable, listened to us, and guided us around the store showing us different options. We will be using them again when needed and definitely calling on Nick to guide us through the purchase.

Chris was very helpful and patient.

Walked around for an hour , found a dining room set and floor length mirror I wanted to buy. No one offered to help me or even acknowledged me. Since I couldn't 't get anyone to help me I was unable to buy what I wanted.

Portia was extremely helpful and knowledgeable! She made us feel comfortable and taken care of

I’ve been shopping exclusively at City Furniture for the past 25 years. Angel made great suggestions and helped me find all the furnishings I needed for our home!

We had a wonderful first experience at AHS with Darwin! We shared that our son was on a budget for first apartment, he showed us a variety of items within. No pressure, only great options. Thank you!

Great service from John D. He took care of us and walked around to find what we needed.. answer are questions..

I would like to Thank Keith who assisted us with our purchase. He was helpful, courteous & knowledgeable. However, the same cannot be said if other staff members, some of whom didn't even lift there head from their phone while speaking to me. I walked the entire store without one person asking if I needed assistance. And when I found someone she was rude, dismissive & distracted by her laptop. I really like the contents of the store but will not shop where common courtesy & customer service is non existent. Five stars to Keith. Zero to the rest

We had an excellent experience buying a couch tonight. We worked with Christopher, who was very knowledgeable about the 3 couches that we were interested in. He also did not push us towards a couch based on the price. Christopher sold us a couch based solely on the qualities we were looking for. Highly recommend.

Very pleasant experience. It was a pleasure furniture shopping at this location with Nestor.

Awesome customer service received from Ava in Boca. Friendly atmosphere and curtesy was extended by those I encountered during my visit there.

Not good!!!

My sales person Angel was so knowledgeable and easy to work with!

I recently visited the Ashley Home Store and had an outstanding experience, thanks to Ava Aitken. From the moment I walked in, Ava greeted me with a warm smile and a genuine eagerness to help. She took the time to listen to my needs and preferences, guiding me through the store with impressive knowledge about the products. Ava’s patience while answering my questions and her willingness to offer suggestions made the shopping experience enjoyable and stress-free. She helped me find the perfect pieces for my home while respecting my budget, and I never felt rushed or pressured to make a decision. Additionally, the store itself was well-organized and welcoming, making it easy to browse. Ava’s professionalism and friendly demeanor truly stood out, making me feel valued as a customer. I left the store not only with beautiful new furniture but also with the satisfaction of having received excellent customer service. I highly recommend visiting the Ashley Home Store, and if you get the chance to work with Ava Aitken, you won’t be disappointed! Thank you, Ava, for making my shopping experience so enjoyable!

Nik is an amazing sales guy. He helped my wife and I pick out a entire house of furniture! And a great guy to boot.

I was a little disappointed in my visit today because I asked to buy a city furniture $1000 gift card for a client and the guy that worked there told me they only had ashley furniture gift cards and I knew my client didn’t like ashley furniture so he sold me the ashley furniture one and then I asked the girl at the front desk if they had city furniture ones and she said yes so I asked him to return the ashley furniture one and change it to City furniture and now I have to wait a few days till he can change it and go all the way back to pick it up Round-trip for an hour from my house to pick up the gift card since my client does not like ashley furniture. I do not know why he said he had no city furniture gift cards without even looking! What a waste of my time and what a lazy guy not to check to see if he had the cards before wasting my time and making me now return that one and come all the way back to pick up a new one. I’m a big customer at your store if you look up my account and what a waste of time for me since he couldn’t even check to see if you had a city furniture gift card, which was right in the desk right by where he was standing. Thank God, the girl at the front told me you did ..or I would’ve had to hand my client ashley furniture that is not what I promised that I would get her!!! Very upset

Nice store. Staff is friendly and knowledgeable. Bought a couch and coffee table. Should arrive in a couple of days

Good service and explanation to options

Angel did a great job assisting in our purchase

Most delicious donuts we ever had!! Such unique experience as they are freshly made and the amazing variety of flavors just made it all an exciting treat. Deserves more than five stars!

Great sofa, great price, excellent sales rep! Highly recommend.

Elizabeth Holcombe, Beth Ann, helped me in the Boca Raton City Furniture store. She is fantastic! Beth Ann helped me pick out the perfect desk and showed me many beds and mattresses. She is professional and very knowledgeable about all of the products at City Furniture. She texted me that the desk was on the truck for delivery the next day because she knew I had time constraints. We love the desk and Beth Ann was instrumental in my purchase. Thank you Beth Ann! Always ask for her when shopping in the Boca Raton City Furniture.

Beautiful store! The staff is amazing! Our sales person John Dao went out of his way to help us.

It was great to work with John. We expressed our needs and budget. We did not waste any time and purchased the furniture at our datisfaction.

It was a great experience. Chris D was very helpful and pleasant and so was the manager. They spent a lot of time with us 😊

We are returning guests for Carol Via she was absolutely wonderful! She helped us and was very conscious on what we wanted to spend she researched alot for us. She truly looked out for our best interest and when we move again we would love to come here and ask for her again. Thank you so much!! 💙

Carol Via was our salesperson and she was extremely helpful. She was knowledgeable about the furniture, made great suggestion, and made the whole experience very easy.

Great customer service! Sale person was very helpful!Amazing sale for decor! Thanks

I went to the show room found some pieces I liked the quality is average. A few days later I processed my order on the website and got an error page. The order never went through but they still charged my credit card!!!! Over $3,000 now I’ve spent hours on the phone with the call center in India and they basically say it will probably get refunded! I’ve had to open a complaint with consumer affairs and will probably have to call my credit card company and dispute the charges!!!! All this aggravation it isn’t with it! Will never do business with them again!

The first week of July I purchased $10k worth of items from Ashley. Everything was set to be delivered the last week of July, when the drivers came in to deliver, we noticed half of our order was missing, so we got on the phone with customer service and they said the usual "we apologize it will come in the next delivery" and they had to reschedule me for another day, meaning I would have to take another day off from work. The second delivery comes, and they bring the furniture in the wrong color, so once again we had to call customer care and let them know that this was incorrect so they took some of the items back and got me on a third day. Meanwhile, as part of our original $10k order, we received an adjustable base as a promotion. I was never called or informed that between the day I placed my order and the delivery date, they went out of stock. Originally, they told me "your items are reserved because you are on a schedule". The delivery driver was the one to tell me the expected delivery window will now be October-November, 4-5 months AFTER I placed the order. I have been countless hours on the phone with the Team Lead by the name Safari and another supervisor and no one can do anything. After all this, because the adjustable base was on back order Ashley Furniture without my authorization added the Wooden Slacks for the mattress to go on and charged me for it even though I did not need it because we were receiving the adjustable base. So they charged me without my consent, did not deliver in a timely manner, and continue to reschedule my delivery because they are incapable of organizing my delivery. Finally, I decided to upgrade to a King size bed and mattress to which they declined, I want to give them more money and I was fine paying a restocking fee, I just want to be able to sleep in my bed and put everything behind me. I demand I be able to upgrade to a King size bed, I am fine paying a restock fee, I want my bed and be done with Ashley Furniture

We bought a really beautiful new furniture for my daughter’s bedroom and it was perfect. Thank you guys!!

(Translated by Google) Everything arrived well, they were punctual (Original) Todo llego bien, fueron puntuales

I was at the Boca store this weekend. It is conveniently located off Airport Rd. I took my mom to purchase a new love seat for her new apartment. I wanted my mom to feel important in choosing her new piece of furniture. As soon as we walked into the store we were greeted and assigned a lovely sales associate Portia. I explained what we were looking for and our price budget. She guided us to a few options and my mom made her choice. Ashley Furniture has great price options and styles that are trending now. The entire process was seamless. I even sent an email to request a change in delivery date and Portia took care of it immediately. I highly recommend shopping at the Boca location of Ashley Furniture. Looking forward to sitting with my mom in her new beautiful piece. Thank you!!!!

My experience at the City Furniture was great. Nik was an excellent and informative salesman. However I can’t give a full view of my whole experience since the large couch was damaged during delivery. I am letting them try to fix it. But that is only with the assurance from Ashley furniture that I will get a new couch if the repair cannot be done. I cannot except any dents. I’m still waiting on the delivery of my dresser

So I want to acknowledge my sales Mr. SAM VERY PATIENT AND KIND!!!! I was really indecisive about my choices but he was very honest and open to help me and spouse out. When I finally my decision on which bedroom set I wanted, he sat down with me and spouse through the whole process. Through the finances was kind of different which I excepted but he was very certain about me getting my bedset and he made it happened!! He was so so pleasant and patient with us. I truly appreciated his customer service skills. The Store was very clean even with painting going on. Thank you again Sam!!!!! We need more people like him!!!

Great service

(Translated by Google) Excellent attention, Chris was very helpful to us in finding the right products for us (Original) Excelwnte atención, Chris fue de mucha atuda para nosotros en encontrar los productos adecuados para nosoteos

Darwin went above and beyond to help me!

Ava was amazing and helped me furnish my home office quickly and without any salsey hassle at all!

Horrible Experience! I bought furnitures from this place with insurance that was promised to return my $300 after 2 years. Never received that check for it. I called customer service and got directed to the local store. I got email from an employee, who got permission from the manager, saying that they would give me a credit to pick something out at the store. I came, they didn’t honor it because the person is no longer working there. DON’T LET THEM SCAM YOU. The lady I talked was no accommodating at all! Unwilling to listen!

One and done. I walked around the entire store looking for a sofa and not one person approached me to help. I was invisible, apparently. No customers were in the store, but the sales people were happy just talking to one another and staring at their cell phones and work tablets. Zero customer service must be the strategy at Ashley.

Excellent service. Our salesman Alex Ware was a pleasure to work with, no pressure and made it very easy for us. Would definitely recommend Alex and look forward to working with him again...

Amazing furniture in their showroom. Very helpful staff as well!

We are very happy with the quality, the service John was very patient sales person, he make time to explained every detail and he was respectful and kind. We appreciated 😉

Came to city furniture/ashley to purchase stuff with my parents for our new home! Jeff was amazing and so was the manager Gabby!

The best Ashley/City store around. Carol did a great job helping me with my purchases

Beautiful showroom with an amazing selection! We worked with Beth Ann and she was extremely helpful in helping us order our coffee table.

Keith was wonderful with helping and explaining all specs for my dad and me when we came to buy bedroom furniture!

We had a great experience shopping for furniture today and we would Like to give a shout out to Alex Rodriguez for his help with our purchase.

Excellent service excellent delivery

Great selection of merchandise to choose from!

This place is the best!

Regardless the small amount that I spent, this young lady gave me full attention and then some. If I needed more I would visit your store because of her.

Wonderful place to go to Alex Rodriguez was amazing salesman

Beautiful furniture! I ordered a beautiful sleeper sofa. Would have liked the option to upgrade to a better mattress.

Very respectful very friendly. Kind words. Made sure I was happy and very polite. I will continue to do business with them. They deserve a 10 ⭐️ if it was available. Keep up the awesome work.

Great job! Enjoyed working with Marilyn

Our Sales Representative Jeff at the Boca Raton store was awesome. He was detailed and took his time with us with no pressure. The best shopping experience for our furniture, EVER !! Thank you Jeff and Ashley Furniture for an awesome experience.

Came to find a couch, bed frame, and table at City & Ashley Furniture but no one approached or helped us. We got dirty looks from workers. I’m not sure if it was our skin color, age, or appearance but workers only seemed to be helping white customers. Very disappointing. Ended up buying the same couch we wanted at Rooms 2 Go for cheaper.

Keith was great to work with. We got what we wanted and were out in a few minutes. Us New Yorkers appreciate that prompt service 😊

Damar, our sales person was very helpful. Within the hour we made our purchase and were very pleased to have it delivered the following morning! But be forewarned, free delivery means “assembly required”!

I found the bedroom set of my dreams at Ashley’s. I also met a truly awesome salesperson by the name of Portia Gordon. who was knowledgeable, lovely, and not pushy. Portia and her manager James Russ are completely professional and they are the type of people who give a store a great reputation. ❤️

Very professional and helpful

I am very happy with my overall experience with Ashley Furniture. From a polite greeting upon entering the store, the ease of getting products ordered, the quality of products and the delivery, everything was wonderful. My sales representative, Charlene, was helpful and quick to answer questions and create the order when we were ready to purchase. The delivery team was professional and handled all the items with care. We love the new look of our home.

Ranya was very professional and helpful to me..I would highky recommend her to anyone

I shopped for furniture for my new apartment and loved the different choices and styles available. Beth Anne was a great assistant and helped my entire family in the process.

Pam is an excellent sales person. Good selection and pricing.

Sebastian and James were awesome

This is the email I send to custumer service: The damage occurred when they were putting the bed frame together. They pushed the bed against the wall many times, I told them that they were scratching the walls , but they didn't care. They literally open 4 small holes in my walls. I just painted all walls. My apartment is empty, there was not more furniture, except from what they delivered. They lay all parts of the bed against the walls. Also there is oil black stains in the furniture, and black finger prints all over. The two men that delivered the items, were so disrespectful, raising their voice at me, shouting at me, and you. Scary situation. Iam very disappointed; very bad experience.

Juan Carlos is a true professional and really went the extra mile for my client

Great store, great service.

Had a great experience at the store. Caro and all the other employees were super helpful and the selection is so big! I found the best couch!

We had a wonderful experience with Alex! He was very informative and helpful without being pushy!

Had a great experience at Ashley. My girlfriend and I were looking for a couch and we’re able to find one that matched what we were looking for (and for a great price) in just a few minutes. It was not in stock so we had it delivered FOR FREE the next day. The delivery people gave us a 3/4 hour time frame then texted us 30 minutes before, and called 15 minutes before to make sure we were home. They brought the couch inside and put it exactly where we wanted it, and even offered to build it. All we needed to do was screw on the legs so we built it ourselves, so we declined, but it was a nice offer. Overall a great experience! Would definitely shop there again.

As always, Ashley has come through once again. The process is much easier than previously. My foster child has her new bedroom set and she's ecstatic. Thank you

By far , city/Ashley furniture location with the best customer service out of all locations. Jasmine Kadam provided fantastic customer service- she greeted us at the door, followed up with us in a timely manner and made the checkout process seamless and easy. Cafe provides free freshly baked cookies which were clutch in terms of keeping our active toddler busy :)

Very pleasant experience! Keith was very helpful! Found my coffee table in no time!

Shopping was easy. The delivery process was the worse customer service I have experienced. No accommodations. Just sit at home for the day and wait. I was told “sorry we don’t have control over deliveries”. We will surely take your money and then hang you out to dry. If you do not like that policy feel free to reschedule. Or you do have the option to cancel your order if you choose to do so. They simply do not care. Customer service is a thing of the past my friends. Update. Got my delivery at about 12:30. But got a call last night from their social media department asking me to take down this review. So I reposted after removing a star. Seriously.

I purchased a new bedroom set last week and was extremely satisfied on all ends. The product looks beautiful. The price is what I would have expected to pay and was a better price than other furniture stores. In addition, the customer service was fantastic. Elizabeth (Beth) helped assist me at the boca Raton location. She was knowledge about the products and provided me with different options and prices. Beth, also, provided me all the different options for warranty, imstallatiom, delivery, returns, and extra packages to protect the furniture. Beth was extremely patient with me, as it took a while for me to decide on what bedroom set I wanted. Beth was professional, courteous, and patient. Thank you Beth and thank u Ashley furniture.

Incredible quality, variety and service! Sam Alkishawki was very professional, patient and knowledgeable. Great buying experience today!

Keith did an excellent job, listening to what I was looking for and showing me options to meet that.

Initially it was fine. Charlene was nice. After a while of looking around I found a sofa for my niece. Then a dining table. I wanted the table and was told I had to hire a moving company to get it.?? Of course she had recommendations of people. I said I have a truck and could take it myself. Charlene said I couldn’t do that. I talked to a manager and they were willing to lose over $1700.00 over a $350 table. If it wasn’t for my niece I would have walked. Now. As I was going to pay I asked about the “Special financing” Charlene ignored me. Then. For me signing up for the website I was given a $50 coupon to use. I showed them and I was told it Didn’t apply to this store. Again. I’m f it wasn’t for my niece. I would have walked away. I did buy the sofa, no financing. I’ll NEVER buy anything else from Ashley. NEVER!!!!! Terrible experience!!! In reality No stars should be given.

We had the most wonderful experience today at city Furniture with Pam. She was so attentive and kind and helped us so much and even helped us decide because we just were overwhelmed and she wasn’t overpowering at all. I can’t wait to do business with Pam again when we start looking again for furniture!!!!💙💙💙

Alex was a great help to finding just what I needed for my house, definitely recommend shopping here

Carolyn was very helpful!

Christoper was an amazing help to me in selecting furniture for my new apartment! Thank you Christoper for everything.

Sales person was very helpful. Explained everything clearly. Would recommend this business And sales person.

Angel guided us to whatever we asked in the furniture store. He was pleasant and very helpful while we purchased our STUFF! It was a pleasure doing business with him.

No refunds allowed don’t buy here!!! I bought a sectional couch from this location. Rep was great with helping me get delivery and set up. It was never disclosed that this Ashley furniture is owned by City furniture and there is a no return policy. I am attempting to return part of the sectional couch which customer service is refusing. They state all sales are final once delivered. I bought 4k worth of furniture and my only option is to dispute it all or keep it all. Just want to return part of the couch. Now being forced to return the entire purchase. Customer service hangs up on you after refusing to help. Rep in the store swears she explained there were no returns. Never mentioned once during purchase.

Best store ever, Carolyn was excellent, she helps us get the right furniture and open a credit line for us too. We’ll definitely come back to see her and buy other things we need.

Love my new table. Delivered within 48 hours of purchase

A special Thank you to Tania for giving us great knowledge of the store products and making the experience easy.

Excellent Service and great furniture with early delivery

Pam was very helpful. We had a pleasant experience with our purchase .

Sales and Customer Service couldn't be better!!! Also very impressed with delivery and professional setting up my complete bedroom set. Awesome employees. Kind and Courteous!

Alex was very helpful! He made sure my boyfriend and I got the best sofa ever.

Love my furniture but our sales person lied to make the sale. I even left a message on his personal voicemail at Ashley in boca and he never called back. I don’t do business like this!!! I would leave no stars if it was an option

Wonderful choices Charlene my salesperson was wonderful !!! I’ll be back !

Everyone here was extremely professional and helpful without leaving us feeling pressured. Really loved our salesman, James Alex, he was insight and knowledge of the pieces we were interested in purchasing. We will definitely buy from them again

Portia greeted me and eventually found chair and Portia was very professional. Wrote me up and called delivery service. Chair was delivered that day. All personal at. Ashley and City very helpful.

Thank you Nestor for your professionalism and efficiency. Because of people like you, I will always choose Ashley Furniture.

Jeff was great

Thanks to Sevastian and James for the help. We got a great deal on a tempurpedic mattress and I have had a great night sleep the last 2 nights.

Love everything about my experience ! Jeff was literally the best and he made the purchase super easy . He even offered complimentary cookies while I was there with my family . Thank you so much !

Missing pieces and no instructions on the bed I purchased.

Someone was at the door and was taken care of immediately. No issues . it's a good thing I went to store because the furniture was on sale

(Translated by Google) Huge showroom. Lots of choice for all tastes. We were served by Joshua who clearly showed us all the options available for our dining room furniture with a small chocolate biscuit as a bonus for my wife. Excellent service. (Original) Immense salle de montre. Beaucoup de choix pour tous les gouts. Nous avons été servi par Joshua qui nous a clairement montré toutes les options disponibles pour notre mobilier de salle à manger avec, un petit biscuit au chocolat, en prime, pour mon épouse. Excellent service.

Idk why they sent me a link to review them. But here it goes. Walked in on a Saturday afternoon by myself. Walked the entire store for 45 minutes. Store was relatively empty. There was more salespeople than shoppers. By a huge margin. Not a single one ever said hello to me. I walked around sitting on about 10 couches total testing them out even though I was already pretty sure what I wanted. I was right that couch was very comfortable like the online reviews said. Funny enough it was right behind the sales station. They sat at their station talking to each other, complaining, eating, no less then 8 of them walked buy me a potential customer sitting on a couch.... at a place... that sells couches. 1 walked by me like 10 times. She brought two other customers over to try and sell them the couch I was sitting on. I wasn't mad. I was just going to see if anyone was going to say hello to me inside of an hour, and if not go home and buy two of the couches online. Finally - a guy looked my way and said hello. I told him man.... I just been waiting her for over 25 minutes on this couch waiting for someone just to say hi. 5 minutes later I paid for the two couches and left. Whole transaction took maybe 2 minutes. The sales manager and salespeople here should be ashamed at themselves. Too dumb to notice a customer that's been patiently waiting to give them money. 2k in quick sales by literally saying hello. All of them need to find new jobs. If you are hiring salespeople go ahead and toss any resumes that have Ashley on their work history. They couldn't close the fridge door let alone a deal. The couch was nice though. Comfy. Good looking. Reasonably priced. If I ever need anything from here again - I'll just go look in person and order from home.

We had a great experience, our sales person was very helpful without the pressure. We can’t wait to get our furniture delivered!!!

Loved it

Today I went into the Ashley Furniture Store in Boca Raton and had amazing service. We worked with Danny to purchase our first living room and dining room sets. He made sure that we loved everything we were purchasing. Thank you Danny!

Ava is one of the best sales representatives I’ve ever dealt with she had all the patients great knowledge of the products and help direct us into the right fit for furnishing our new home Thank you for all your help. Ava will be looking forward to doing business with you again when I have the need. Best Pat & Steph

I will NEVER Buy anymore furniture from Ashley City Furniture again. Your prices are way too high for thr poor quality of your furniture. I wish I had gone to Rooms To Go instead ! ! !

I was warmly greeted upon entering the store. An associate was immediately available to show me the items I was interested in. Great selection of furniture and items were very well displayed.

Excellent place to shop and customer service is great.

Dealt with Damar at City furniture/Ashley. He was very professional and made my purchase transaction extremely easy. Great place and great customer service.

Amazing shopping experience with Hector. Professional and Patient

Great selection and amazing service

Great delivery: called, came,unloaded. Put furniture in the spots where we wanted them. Had white glove service( took the packaging/ boxes/ plastic with them). Easy in easy out. Great job!

caring knowledgeable helpful gentlemen . great deal. Alex Ware and Juan Carlos

Your business can’t even get my name right. I scheduled for the morning delivery and they change it to the late afternoon with no option for me to change it. It’s a problem after another one with your business. UPDATE: be aware that this store will mislead you, show you a couch model and quality in the store but you will be delivered a cheaper quality one, rock solid that it’s impossible to sit on and then will blame you and will not allow you to change it even for a more expensive one. They say they charge $99 for restocking but charge you more than $200. Then they mislead you to select something that you do not want and when you are delivered the trash they decide to give you, you are left with no further option. That’s it. You can’t even sit on the couch but they expect you to keep it and pay for it. I went for a couch and was left with a nightmare. I have a formal mediation claim and I will take them to court if I have to!

Yana was great and very informative and helpful

Really pleased with driver going above and beyond. I have had bad experiences before but this was a pleasure

Dumar,.was.great in helping me order chairs and picking out a rug.

The buying experience was exceptional! The delivery went smooth and seamless. I love the furniture and it’s high quality and aesthetically looks great. I would definitely buy from Ashley again!

Rude salesperson.overpriced. just left the store and bought online

Jeff was amazing & patient to help us find exactly what we needed.

Alex in the Boca Raton store was excellent to work with. He's very knowledgeable, professional and personable. We would definitely do business with Alex and the Boca store again.

Damar was great!!!! After a bad experience a couple years ago at this location (but city furniture) I went back and I’m so happy I did. Quickly found exactly what I needed for my new home within my budget

was a nice experience I'm happy. I hope I'll happy with the furniture too.

Great selection, very helpful and courteous staff- we were helped by Gian Carlo!

John was such a great help in my search for finding a couch. He was attentive and answered all my questions!

The atendente Angel is very polite and helpful.

I’m h

The salesperson was very helpful and efficient

Sales team knowledge and patient! Great experience!

Excellent experience, everything explained and great service

Cyle as always was a 10 out of 10. The best customer service and a pleasure to work with.

I was looking for a buffet and Alex was very helpful in finding the perfect one to go in my dining room. He let me shop throughout the store on my own first and then caught up with me to help me find this piece.

Wonderful, we found what we were looking for with our sales person.

Easy to shop with knowledgeable sales person. I found what I wanted for a great price.

Great service. !!!

The salesperson was terrible, he made me feel like I was bothering him when he was writing my order. Then he told me the delivery would be on Jan 19th. When in actuality they were out of stock and now I have to wait till the end of the month or longer

Very knowledgeable.. great help!

Ivan was super helpful and patient he took his time to helping us with finding and purchasing our furniture for our new home will definitely be back.

The sales rep. Arod was knowledgeable of the inventory on the floor and quickly looked up on the database those options that weren't. I was indecisive about what I wanted, but he was patient with me and helped me make the decision. I feel comfortable with my selection and look forward to its delivery.

Love our bed frame from Ashley furniture! The bed looks exactly how it does on their website. So comfortable and couldn’t happier with our new bed!

Salesman Giancarlo thought it was funny when he processed my credit card for our purchase. He stated 'sorry your card was declined ' not funny. I would have canceled the entire order but did not want to disappoint my wife.

Over priced and unhelpful staff

Nester at the Boca location was such a pleasure to work with. We knew exactly what we needed (a recliner) and he was able to help us find the perfect one. We were in and out of the store within 30 mins. Ashley quality never disappoints either. We'll be back!

We were shopping for a bedroom dresser and specific on the style, size and color. Daniel Lima met us at the door of this HUGE showroom and we told him what we’re were looking for. He took us to every single dresser matching our requests. Felt like we walked for miles as he pointed each one out for us. Daniel was so knowledgeable and patient. He knew the showrooms in and out. The piece was delivered yesterday and the driver was polite and right on time! Kudos to these employees. The only complaint I have with Ashley/City Furniture is the phone system. It is impossible to speak with a live person and that is frustrating as a consumer.

Ivan was very helpful and nice so it was a great experience he makes me wants to come back

Great service and they were professionals from the beginning all all the way into the end. Wonderful experience love the new furniture

Loved my no pressure experience at Ashley to find and purchase my new couch! Thanks for an easy and chill buying process. I can’t wait to enjoy my new furniture :)

Our sales rep was incredibly patient and knowledgeable about products at Ashley Home. Gracias Claudia

Great salesman

I wanted to share the great experience we had at Ashley/City Furniture on airport road. Our salesman John Gundlach was Wonderful. My husband and I had a lot of questions, were not sure exactly what we wanted, and John was patient, knowledgeable, and understood exactly what we needed, and didn't mind looking at multiple options, and all around great guy. Also, they have the best selection of furniture based on quality, which is hard to find today.

John was amazing. No pressure. Helpful and informative. We’d shop with him again.

Cyle yoder has a great deal of understanding customers needs and style I was so glad he was the one helping me with my purchase. I highly recommend Cyle Yoder to anyone who’s looking to purchase furniture.

Chris Dabney is excellent!

Angel was our salesman and he answered all of our questions. I would recommend this store.

Knowledgeable friendly people

Damar was very helpful and informative. The best thing was that Damar didn’t harass us like normal agents at furniture stores. He gave us space and was available when ready to complete our purchase.

Alex Ware was a great help picking out my sofa , area rug and tables thank you!

Very easy, good help, nice selection

John Gundlach was FANTASTIC! He helped us purchase our dream couch! We were with him for over 4 hours and was so patient and kind! We looked at every couch possible in the store and he was there for us every step of the way. When you go here please ask for John you won’t regret it!

Sam was excellent. Helped us find exactly what we were looking for. Very helpful and very nice.

Terrible customer service and policies. DO NOT buy anything in store as I found out later that in store sales are final but you have up to 72 hours to return the same item if you buy it online. Of course the salespeople don’t tell you that in store. If you must, go take a look at the item in the store but buy it online so you’re not stuck with the item. Or better yet, buy from a store with better policies.

Excellent options and prices. JJ was phenomenal! Great service and very knowledgeable, highly recommend!

Greg was patient with us with all of our changes and was so knowledgeable and really helped us put together all of our rooms. Highly recommend!

Excellent and professional sales personnel. Hope furniture will be the same quality

Nick was great, super helpful. Made the decision easy!

Great help with showing us everything we wanted to see.. no pressure, just answers .. Ava Gardner ( not the actress) lol .. Was great

Very nice showroom with many options. I purchased a table and chairs, but a family member informed the same set was being sold on Amazon and another site for approximately 30% less than what I paid. I called the sales rep within 24 hours but they would not price match, however they did give me a hassle free full refund. I would shop here again but check the online pricing before making a purchase. I did not realize Ashley sold to third party, but I do now and will check pricing on Amazon and other sites to make sure I’m not overpaying. Good luck.

Large variety of furniture

Let me start with ALL the positives! The furniture was BEAUTIFUL. My sales associate was GREAT I got an amazing deal! Three pieces for $175. I bought a floor model which means you pick it up and take with you. I showed up about 7pm to pick up my purchased furniture. Unfortubately, the coffee table did not fit in my car so my friend with an SUV rushed over to help me. The pieces I purchased were located all the way in the back of the showroom. The nice lady at the foor was expecting me and greeted me with a FRIENDLY smile. However, no one would help or even offer to assist me with moving the furniture to the door. There were several male employees around, but no one offered (until the very end). The salesperson kindly opened the doors for me while we loaded the car. The furniture weighed more than me! Despite a couple bruises, the furniture looks FABULOUS in my new apartment and matches my wall unit PERFECTLY. I guess chivalry is outdated...atleast in Florida!!!

Great experience working with Ava. Informative and provided best options for me. Never once felt that I was being sold. No pressure. All good

J.J helped me with purchasing furniture and ensured the shopping experience was smooth and done with care. He made sure to explain all aspects of the process and what options I had in regards to shipping and warranties/add-ons. I left the store happy with my purchase and experience. This Ashley Furniture has some rockstar employees for sure!

Courteous service. Time efficient.

Did not have a good experience at all. Showroom beautiful but did not get good service at all. Wound up canceling order after numerous delivery issues.

Nice selection. Good customer service.

(Translated by Google) Excellent sales service and on-time delivery without problem (Original) Excellent service des ventes et de la livraison en temps sans problème

they was pretty good customer service skills nothing to say that was a very good experience thank you

Christopher could not have been more helpful. He took us to exactly what we were looking for. Our sofa sleeper should be here by Dec. 5th, and we can't wait! Thanks Christopher!!!

They have the absolute WORST customer sales service through the phone ice ever seen in 20 years. HORRIBLE! People are calling to get prices to later go to your store give you their money, but you don't want it? M0rrons!! The words service ever!! How do you expect to make money like this? Purple answers the phone, they don't know what they are doing, they place you in hold, then transfer you over and over until a master idi0t places your call on mute for you to get tired and hang up. It's unbelievable! G@rbage service!

The very best. Thank you.

Great, customer service, great quality furniture. All around positive experience!

Great Selection. Super helpful salesman Ivan

Here at 845pm to do a quick walk through to see if there is anything I would like to purchase. I would be glad to return to make a purchase. What should have happened was, the doors should still be open as the posted sign on the door states that the store closes at 9pm. If the store closes at 845pm or prior, then change the closing time to 845pm. I would have been glad to take the card of a sales associate had I seen something I liked and followed up with them the following business day to discuss a possible purchase. I would have been glad to leave the store by the posted time of 9pm. However, I will not return at any time now. I needed to make a substantial purchase for several items. I will go to Macys. I wasted my time driving here. Poor customer service, or lack or,especially as a store employee saw me exiting my car and locked the door as I was walking toward the building- you guys can keep your furniture. If this is how it is before a purchase, I don't want to even know what the post purchase experience would be like. Please update Google also to reflect your accurate closing time because it is not 9pm.

Love how easy it is and how inexpensive items are.

(Translated by Google) Excellent service and quality furniture. (Original) Excellent service et meubles de qualité.

Alex was great and very patient

Excellent help

Fantastic choice of furniture!

My salesperson was very good. Delivery was fine.

Marilyn was great. Very helpful and extremely knowledgable of all the products. Thanks!

Very large selection of furniture and we were helped by a low key but knowledgeable salesman. Would recommend Ashley to anyone.

Awesome and professional service by John!!!

Chris was very helpful.

John G. is the best! If your looking for honesty and dedicated to his customers this is who you want as your salesperson

Charlene was wonderful. So helpful and a joy to work with. She was able to find what we needed and have it delivered in 2 days. We’ll definitely be back!

Arod was great to work with. I would recommend him to anyone looking for furniture for their home.

Great products and prices. Angel Fuentes the best

Customer service & quality worse than poor! I Purchased a brand new couch and they sent one with water damage. This would not have been a problem because they agreed to replace it. However, they keep canceling the day of replacement and I’m losing days at work. Additionally their delivery staff sets a time window and 3 times sent emails changing the delivery window .. It feels as though the Ashley organization has No respect for their customer’s time I also purchased a bedroom “set”…. the two side tables in the show room matched the bed frame which is pretty much a pure white. Upon delivery, I immediately noticed that the side tables were not white, but a cream / antique type of color . While their delivery team was in my home (they saw the color deviation as well) , I rejected delivery and they called it in right away to customer service. At this point, I decided to go with different color side tables because it’s very difficult to match whites. I spoke with the customer service person on the spot and rejected delivery. Explained I would like the $600 credited back to my original form of payment, they agreed . It’s been eight days and I’ve not received my credit. Apparently they are holding this as store credit! I’m finished with my furniture shopping & cannot use store credit …. I will be inquiring with the FTC as they are selling water damaged items as well as forcing customers to pay for their poor quality items & mistakes . Not properly refunding what I paid when they sent mismatched end tables?? Should they rectify this problem with crediting my credit card after I contact management , i will edit this review to reflect such. UPDATE - their social media team contacted me after this review & issued the full $600 refund back to my original form of payment. I greatly appreciated their assistance.

My experience today with Luis was excellent. He helped me find what I wanted with curtesy and professional knowledge of his work.

Excellent experience with J.J

We honestly walked into the store with the purpose of window shopping. Just getting ideas about things we could do in the future. That quickly changed when we actually saw things that we really liked and at a reasonable price. On top of that our sales person Nestor was extremely knowledgeable, patient and went out of his way to explain every small detail. He answered all of our questions openly and honest and gave much appreciated opinions and options. So what started out as a window shopping trip ended up being a bedroom set purchase. All things considered ,the experience was amazing. Will definitely shop here again and recommend to friends and family.

My sales associate Alex was very professional and patient

Associates were well informed regarding stock and were able to direct us to the best options to meet our need

Came in today to search for a recliner for our nursery, and we were immediately greeted warmly by Alex Rodriguez, he showed us a few options and we found a chair we loved. We wanted to check out another store before making a decision, so we left but ultimately decided to return and purchase the one we saw. Alex was so kind and genuine in his time helping us, and made the shopping experience so enjoyable. Thank you Arod!!

Ava was a great help! Ask for her if you need any assistance!

First time shoppers at Ashley’s. Great experience and our sales associate Gian Carlo Roncal was more than amazing! Friendly, listened to your likes and dislikes. Also took time to make sure you have all you need. Highly recommend Gian.

Josh of City came all the way over to the Ashley side to assist me with the purchase of clearance items on the Ashley side. It was a small purchase, but he wrapped it and treated the whole transaction as if it was a large purchase. I feel he should be cited for going above and beyond.👍🏻

Chris Dabz was our salesperson and he made it also easy we sat down while he did all the work

Very helpful sales representative

Chris and Hector are amazing!!

Sam is an excellent communicater, but I presume you already know that...

Danny was amazing. We told him exactly what we were looking for and he found it. He was a pleasure to work with.