Ashley Store | Brandon, FL 33510

The associate was friendly and knowledgeable and very helpful. Thanks.

I had a wonderful experience working with Ryan at Ashley Furniture! As a young salesperson, he impressed me with his professionalism, politeness, and honesty. He was attentive to my needs, answered all my questions thoroughly, and never made me feel pressured. Ryan truly made the process enjoyable, and I walked away feeling confident in my purchase. Highly recommend him to anyone looking for a smooth and pleasant furniture shopping experience!

Excellent experience the two times I’ve been to this store. Melinda sold my wife and I multiple pieces of furniture for our master bedroom and a tempurpedic bed and frame. Everything arrived on time in perfect condition. But my experiences with Melinda were excellent she was happy to help, she answered all our questions and treated us like family. Would highly recommend her and this store.

Jazmine was fantastic!

Terrible customer service. Sales lady was on her earpods talking to her daughter. Had to track her down to check out. Automatically added a warranty package without asking permission. Had to call multiple times to get it canceled after the fact because credit was never refunded. Was not a quality customer service experience.

They were on time, fast and efficient!

It is impossible to reach anyone by phone at the physical store. I was on hold for 40 minutes yesterday without anyone picking up. Disappointing.

If I could rate this -100, I would. Let me start by saying my rating is not against this particular store but Ashley overall. I ordered a Dresser that was initially delayed because of Hurricane Helene. New delivery date was Oct 31st. I received multiple emails about the delivery date and one asking me to confirm the date and time which I did. delivery time was given from 2:15 - 6:15. I also received a couple of text messages regarding the delivery. I took off work to make sure I was home for the delivery and at 1:43 p.m. received an automated call that my delivery was 10 minutes away. 2 hrs later no delivery. I called customer service and they informed me that the item had not yet been delivered to the warehouse!!!!!. Needless to say, I went to the store to complain and cancel my order. I will NEVER purchase or step foot in an Ashley store again !

Friendly service. Nanka is awesome. Easy purchasing process. Wonderful experience.

Danielle was very helpful and great at her job

Sam was so great with helping me find my couch for my first apartment!! 10/10 recommend!!

Sam was great! He helped tremendously! Alway love shopping here.

Danielle was the best sales associate ever! She is very knowledgeable and friendly. It felt like she knew me for years by the time we were done purchasing our new couch and chair. I’d even buy a house from her!

Danielle was amazing! She answered all our questions. We will come back to her for all our furniture.

Danielle was great and super helpful!

Kristin was so helpful, not pushy, knowledgeable, and so nice! Thank you for helping me pick out furniture for our living room, kitchen, and pool area!

Danielle was a great help when ordering my son’s new bed and mattress. Very friendly and personable.

Danielle was great! No pressure sales and definitely left us alone to make our own decision. Great hire Ashley Furniture!

Wonderful! Flexible! Patient and professional! Thank you Danielle!

Excellent experience !

Melinda is amazing ! She’s helped us the past for four years with furniture and we just keep coming back. Melinda will get you the best deals out there.

Great customer service.

Nanka and Wes did a great job explaining everything to us. We really enjoyed working with them

Upon entering I was greeted with a smile and a warm welcome. Danielle was great she informed me of my options and showed me what i want and made several recommendations and I really appreciated all her help and not trying to sell me items I did not need. I would recommend her to my family and friends! Thanks Danielle!!

Nanka was great! Very helpful throughout the process of purchasing our couch. Would definitely recommend.

Been calling for a few days and weeks now and no one is answering the phone, i also went in person and didn't see no sales associate on the floor either my guess they all still having their Big Event With A DJ And Food Trucks for their employees since no one at the Brandon Ashley Location never answer their phones, Guess their DJ and Food Trucks are more important then the Customers....

Friendly, helpful and patient. Thx Danielle

Visited the store today and Danielle was very helpful and friendly, answered all the questions and very polite. Really liked working with her.

(Translated by Google) Very well received, the Specialist assisted us, showed different products and gave us an Excellent option for what we were looking for. (Original) Muy bien recibidos,la Especialista nos atendio,mostro diferentes productos y nos dio una Exelente opcion para lo que buscamos.

Melinde and the manager of this store were amazing to deal with. We lost our beds we bought at Ashley last year in Hurricane Helene. Melinde was very patient, compassionate, and helpful in getting us replacements. Will definitely work with them again when we're ready to replace the rest of our furniture.

SAM IS THE BEST AT ASHLEY , Excellent customer service, Help me with Mattress Purchase and sofa Chairs, HE was patient and a happy person to Talk , Enjoy shopping at Ashley with Sam

Eric helped us and answered questions very knowledgeably. Item was in stock.

Sam helped us order our perfect couch! He was very helpful and figured out our perfect configuration. Thank you Sam!

Richard was a great help !

Edna is amazing. She made my shopping experience fantastic.

Patient and accommodating. A stress free experience.

I just went in to check out some mattress for my son and the service and information we got from Nanka and Melinda was soooo good we ended up getting the mattress today. Their attention towards us was the extra mile. Thank you

Love my furniture. Thank you Edna for all your help and patience.

Edna was great! My Dad hates shopping and we were in and out with our new patio set scheduled for delivery in under a half hour. I highly recommend her services at Ashley Furniture Brandon!

Edna take care of us today and was one of my best experiences buying furnitures, I highly recommend her she is great.

Nanka was amazing and helped us pick out our sectional and get approved for it . Great service thank you

My son bought his first bedroom set and they give him 2 headboards and no footboard. He and now I have been trying to get a hold of them and I get someone in Asia. I've been on the phone for over 1hr and 30 mins to just get my footboard and still waiting. Unbelievable. Hoping to get this resolved. It's been over 1 week. No one ever pick up the phone at the store.

I had the best experience at Ashley Furniture, and it was all because of Danielle. She greeted us with a smile when we came in, and was extremely from then on out. She wasn’t overbearing in any way and gave us the space to look around and decide. Once we decided, she made the sale process quick and easy! We will definitely be going back to see her!

If I could put zero stars I would. I purchased a new leather sofa. When the delivery guys delivered the sofa it had a cut in it and an area that had a big fold in the leather. My husband was not informed that if you did not tell them to take it back right then, you are screwed. They sent someone to repair it. I said I bought new and I want new, I didn’t want to pay full price for a repaired sofa when the damage was not our fault. They said they would not take it back and now I am stuck with a “repaired” sofa when I paid for a new one. The repair guy did what he could but the fold is still not 100% right. If the issue would have been caused by us I would have understood but the damage was not our fault in any way. First time buying from Ashley. Also the last time I will buy from Ashley due to their lack of customer service. UPDATE: After contacting the CEO office, they called us within the day to apologize and arrange for a replacement sofa to be delivered in the next cycle week. The replacement sofa was received today and all is good. Thank you for making this right

Edna and Lina did an amazing job !

Edna and lina were great with helping me pick up a bed!

We had a great experience with Danielle! She was incredibly helpful, patient, and knowledgeable. Danielle went above and beyond to help us find the perfect living room and dining room furniture we were looking for. She made the process smooth and stress-free, and we really appreciated her friendly and professional approach. Highly recommend her for anyone in need of great customer service and quality furniture!

Danielle was very informative and super helpful!! We love our new furniture!! Thank you :)

Danielle was super helpful and did a great job explaining the products we were looking at!

Danielle was great, she was super friendly and helpful.

If you want to buy furniture go to Ashley Furniture in Brandon. Ask for Edna she is awesome and fun to be around.

Edna has been great! We visited the store initially to browse for a reclining couch and she was personable and helped us tremendously! When we were ready to purchase we came back and she completed the process for us! I would come back and buy all my furniture from Edna.

Danielle, it’s awesome! She has taken care of us twice and thanks to her excellent customer service we are in and out in no time.

Danielle helped us with finding a new couch today and she was amazing. I have anxiety and many (most) sales people make me feel too overwhelmed and pressured and I end up not being able to make a decision, but she struck just the right balance of being helpful but also giving us space to think and check things out. Such a great experience we actually ended up buying 2 sofas instead of just the 1 we had intended.

Danielle was awesome! She gave us space to look around and checked on us at just the right times.

Danielle was a wonderful guide through the world of Ashley's Furniture.

Super friendly and knowledgeable about everything in the store. Got me a great deal on a premium mattress and bed set. When you go to Ashley make sure you ask for Danielle!

Danielle was so great from the moment we entered the building. She instantly informed us of the current deals & also allowed us to just browse and didn’t put pressure on as at all. We did end up Purchasing a new mattress! She showed us all of our options and made ensured we were properly educated on everything !

Danielle was so helpful from the moment we walked into the store. She was very knowledgeable & made sure we tested everything to ensure we got exactly what we wanted!

Highly recommend seeing Edna for any help! She was patient with us til we decided on what furniture we wanted. She was very helpful and answered all of our questions.

Kristen was amazing alongside her trainee. Came in to purchase a mattress, Kristen was well versed in the different textures and comforts we were looking for. Definitely recommends Kristen to become a mattress expert.

I went looking for a bedroom set for my son. The service advisor worked with him and found the perfect one for him. Thanks, Edna Williams, for your service, patience, and dedication to a teenager.

Manger Brandin at Ashley Brandon Store went above and beyond our expectations ! Highly recommend to go see him !!!

Went to browse for a dinning room set today and chose the perfect one we are so excited to get it delivered! Kristin was super nice and very helpful getting us in and out in no time 🩷

Danielle was very helpful and made the purchase process easy.

Sam Iam was very helpful, thank you for everything Sam

Laura did an amazing job helping us to find the perfect couch for our new apartment!! Everything was done quickly and professionally

Danielle did a great job helping us find our dining room table and even drew a flower for us!

Kristin was SO helpful and knowledgeable!! She helped us find exactly what we were looking for in no time - if you come to this location definitely ask for Krstin!! :)

Sam helped us find exactly what we were looking for. Super friendly and helpful . 🙂

When I say that Lena and Robert is what I would call the dream team. Let me say Lena is very pleasant and easy going and made the experience great. Now Robert is a great mentor and know a thing or two about Tempur mattress. Thank you guys for everything. We will be back. Barbara A.McDonald

Danielle of the Brandon location was very pleasant, helpful, and knowledgeable with different types of furniture and with coordinating our selections that would work best for us.

Great experience!!! Danielle helped us find exactly what we wanted super quick.

Richard Bogle did a great job helping us find a brand new couch!

Had an amazing experience at the store and will be back. Thank you Sam!

Edna was the best!!

We purchased furniture from Ashley and Danielle assisted us. She was wonderful to work with! She knows her product, helped us with styling and design ideas and the process was very smooth. We would highly recommend her. If you were looking for a new furniture at Ashley, ask for Danielle!

Sam was a great advisor, helped us furnish are whole house, Ask for sam at the door!

Danielle was great! 10/10

Miss Edna was the most helpful and delighful salesperson ive encountered in quite some time

Lina was my sales rep and she was fantastic. She was patient and very helpful. She helped me with my purchase and I couldn’t be happier. I highly recommend you seek her out next time you are in the market for new furniture!

Lina was so helpful and made the process so easy! I highly recommend this location and Lina!! Everything I ordered was perfect. 10/10

Mr. Sam is a very great salesperson. He walked us around the store and explained everything to us in very clear terms. He was also a very patient individual when it came to us deciding what we wanted when it came to our furniture choice.

Danielle was super helpful. Spent plenty of time helping us look at sleeper sofas and decide on the right one. Ask for Danielle if you go into the store!

We love Kristin. She is the best. We keep coming back to Ashley Furniture because of her. She is super helpful and so knowledgeable. She is such a pleasure to work with.

Awesome experience!! Walked in with my wife to look at sectionals and ended up leaving with a Cooling bed and frame! At a great price! She wasn’t overbearing and she answered all of our questions! Kristen did an awesome job!

Had a great experience at Ashley Furniture Brandon. Melinda is a great salesperson. Melinda shakes up the deals like a blenda 🔥. Melinda is very knowledgeable and is on top of all questions being asked. Definitely recommend, ask for Melinda.

Nanka Lopez was great. Ashley’s selection was the best!

Sam is a very helpful. He's very positive. I came back to add additional items and he offered very good customer service. Thank you Sam!!

Quick and easy purchase. Worked with Richard and giving a thumbs up.

Lina and Robert as a team are amazing. Their combined insight to style, color and mixing it up was unmatched!! Look for them, you won't be disappointed.

Great experience! Melinda was so helpful and knowledgeable! I will definitely use her in my future furniture purchases!

Purchased a new adjustable bed frame and mattress. On the day it was delivered, it already had a broken part that would not allow the leg portion to adjust, so my brand new bed already needs to be repaired. When I swept under my bed after they left, I found two plastic packages with the parts still inside. One marked ‘P’, the other marked ‘AB’…so DAY 1 and the bed doesn’t work and I need a replacement part plus 2 random parts found. By the way, the people who assembled the bed didn’t even bother to show me how to operate it. If I didn’t ask them to stop and show me before they left, I would not have figured out the bed was defective. Not a single person at the store could help me, much less transfer me to a manager and so I was transferred to a call center, which in and of itself was a hassle since it was a foreign based call center, which made explaining everything tedious as I had to repeat myself multiple times and ask the agent to repeat themselves several times as well. I was not transferred to a supervisor there either and was told I will have to wait another 2-3 weeks between the part arriving and scheduling a tech to come out to install it. Worst customer service from the store itself, poorly trained technicians to assemble the bed, and difficult to understand the foreign based customer service reps. Who are doing the best they were trained how to do. I regret my purchase from Ashley Brandon Location. SHOP AROUND FIRST.

Kristin the sales associate was fantastic to work with. Was very patient through our entire process. Can't wait to have our furniture delivered as fast as possible

Laura gave us a great experience! She helped us find EXACTLY what we needed even when we were difficult to please. Thank you, Laura!!

Kirk provided Great customer service! Attention to every detail and down to earth attitude, made our whole experience very memorable/pleasant.

Danielle was great, she helped us thru all the purchase.👍

We had the easiest time working with Nanka, she helped us navigate the floor and purchase several items! Would 100% recommend working with her!! :)

Highly recommend Sam he was amazing!

Brandon at the Brandon Ashley Furniture store was awesome!! Such a big help and very on top of everything!

Edna was great very nice to do business with!

Rich helped me find a new bed set and mattress in my budget! He was so nice and very helpful! Thank you so much!! I’m so excited!

Richard was the best!! Very patient, helpful, and not hovering over you the whole time! Ask for him!!

Sam was a huge help, very patient and kind. Will be back to purchase more furniture from him. Thank you so much.

I had an amazing experience at Ashley Furniture, all thanks to Edna! From the moment I walked in, she greeted me with a warm smile and made me feel welcome. Edna was incredibly helpful and knowledgeable, guiding me through the store and answering all my questions with patience. She took the time to understand what I was looking for and offered great suggestions without being pushy. Her kindness and professionalism truly stood out, making my shopping experience smooth and enjoyable. If you're visiting Ashley Furniture, I highly recommend asking for Edna—she's fantastic!

Great experience shopping- can't wait for the delivery!

Laura was super helpful and extremely patient!! Thank you, Laura!

Very friendly absolute amazing service Sam was great

For our first time, I say we had the greatest experience. As soon as my family & I walked in we were greeted by Sam, who also helped us with our purchase. He literally had the greatest attitude and the most amazing customer service. Thank you Sam!

Great guy helped us a lot Sah thank you so much!

I called the store a few days ago to ask if they had a certain sofa I liked online on the floor so I could try it out and I spoke with a gentleman named Rich. He said he wasn't sure (the system was a little unclear) but if I could wait a few minutes he would go physically check the floor to see if it was there. He checked, they had it. Boyfriend and I just left the store and we bought it. Thanks rich!

We had a wonderful experience at the Brandon Ashley store. We first looked at the dining set with Kanka. She answered all our questions without being pushy. After looking at several stores, we decided to purchase the table from Ashley a few days later. We contacted Kanka to let her know we were coming, but it was her day off. She told us we could ask Edna and she would help us with our purchase. Edna was also very helpful and very personable. she answered all our questions about the extended warranty and was very efficient, but thorough at checkout

Kirk was AMAZING!! Needed a of furniture for our new condo and his help was the best!

Friendly service, not pushy but very helpful and knowledgeable. And fast!

Danielle was very attentive, I left very happy with my purchase!

Edna was great! I already kinda knew what I wanted but she made the rest of the process very easy!

Nice store

good one had really nice time on exploring the items the representative KIRK was made family comfortable and kindly helped and explained on all the questions... friendly nature

I had a great shopping experience with Richard. No pressure, great personality and professional.

My original visit to the store, furniture purchase, and delivery went fairly smoothly. My terrible experience has occurred since filing a warranty claim with the extended warranty that I purchased. I purchased my furniture in 2021 and have a 5 year warranty on all of my furniture ( I furnished my entire apartment with Ashley furniture and spent thousands of dollars to do so). My tv stand and coffee table are both made of a similar material and both have irreplaceable damaged parts and are no longer functioning, the damage is included under the conditions of my warranty so I filed a claim. I have had to file the claim three times through the proper channels with the extended warranty company over the course of 12 months without receiving any communication. After 12 months of ZERO communication I finally received an approval that both pieces of furniture are approved to be fully replaced, however I would have to pick it up from the Brandon store. This is a complete surprise to me and the problem is I have moved to Chattanooga, TN. When I first purchased my furniture I informed the sales person that I would only be in Florida for 12 months due to my job and will be moving out of state after the year is over so I asked if I would still be able to fulfill any warranty claims for parts to be replaced, damage repair, etc. The sales person told me that as long as I move somewhere in the U.S. with an Ashley Furniture store my warranty will have coverage. I have since been attempting to find a solution to this, as I would have NEVER spent thousands of dollars with a company knowing that I would be moving and have no access to furniture repairs. I have spoken with the General manger Robert and customer care representative Veronica H Both are not willing to find a reasonable solution to a problem that was created by their store. Do not shop here.

Nanka was very knowledgeable and helpful. Would definitely work with her again!

Our salesman Richard Bogle was great. Took the time to help us and sale delivery. Very nice store to visit and walk around. It seems all the sales men are helpful and you are greeted when you walk in. Great job Ashley keep it up.

Nanka was an amazing help! She went out of her way to make sure we were happy with every part of our search, & we were not easy to deal with because we had very specific needs. It was a true pleasure to deal with her, & we'd be sure to look for her again in the future! What a pleasureable shopping experience we had!

Nanka did an amazing job! Very helpful!

Melinda was wonderful & knew just what we wanted.

Exelente costumer service Danielle Thank you for your help

Kristin was my sales associates and she was great. Very helpful on choosing our set of couches. Very happy with the experience.

Was helped by Danielle and she was great, informative, and helpful. Made our shopping a breeze and painless.

Amazing help finding a new couch

Danielle was informative and helpful while we selected a recliner. She didn't pressure us, but made the buying process easy.

Danielle did a great job, today, as my husband and I meandered throughout the store trying to find the perfect piece for our home. She was exceptionally patient, and we eventually found an amazing new recliner.

I purchased a table at Ashley from Edna , at the time she told me to text her if their were any problems.Well I had a screw fall out and reached out to her and she immediately responded.I received a case number the next day (her day off) and the service tech came out that week. Edna is truly a women of her word.

Had a great experience with Danielle! She was very knowledgeable and helpful.

Brandin and his team are very knowledgeable and helpful through every step.

Had a great buying experience at Ashley. Si (Sidtiea)was very knowledgeable, low pressure and really helpful. Ask for him.

Danielle was amazing! Thank you for your help picking out our new couch

Danielle did a great job in providing me information on a great sofa.

Got a great deal on a couch and Kirk was super helpful and friendly!

Awesome sales guy

Edna and Nanka helped me with this purchase. I appreciated their attention to detail.

Nanka and Robert were excellent to work with. They made the process to exchange my accent tables so smooth and easy. I look forward to working with them again. Ask for Nanka the next time you’re at Ashley Furniture!

There are not enough words to express my appreciation to Debbie Lutes for everything she had done to help Linda and I with our recent purchase of living room furniture. Debbie is above reproach in her professionalism. I purchased some living room furniture from her early last year and she still remembered us immediately when we walked in the door. Debbie was not a sales person who tried to look over our shoulder every minute. We told her what we were looking for and she immediately gave us what we wanted. Debbie is a very pleasant person and has a great personality. She even followed up last year a month after the sale to confirm we were still happy with our purchase and that is just one more reason why I went back to Debbie. I would really recommend Debbie for your next sales rep at Ashley Furniture. Oh and also the quality of the furniture is really exceptional. Thanks so much Debbie for just being you!! Don Kelley

Debra at Ashley Furniture in Brandon was awesome! She helped us find the couch we traveled everywhere to find and helped us get it ASAP!

Had a great experience with Sah. He was very patient, understanding and was able to meet all our needs. He was also very knowledgable on the product which helped us on our decision. Thank you!

Laura was so helpful. We came in for a couch/living room set and we left with that and a new dining table. We’re super excited for the new furniture!

great customer service and patient with all questions

Worked with Nanka at the Brandon location and she was fantastic. Very helpful and answered all of our questions.

Edna provided great customer service. Looking forward to getting our beautiful new furniture.

Had an amazing and quick hassle free experience buying my recliner!

Sam was very helpful in my purchase.

Laura was a pleasure to work with and helped us find the perfect couch!

Best experience ever! Danielle had outside the box and proactive thinking that helped to cater to everything I needed. She had multiple options available and wasn’t pushy when I didn’t like something. Would highly recommend!!

Kirk was friendly and very helpful.

Thank you Kirk for being so professional, a great experience shopping at Ashley!

Edna was a fantastic representative. She gave us a great showing around the storeroom and then let us explore by ourselves. She didn’t hawk us while we were shopping and explained all the fees so there were no surprises. We recommend this location to anybody. Ask for Edna!

Edna was an PHENOMENAL sales person. Wouldn’t recommend anyone else! She’s incredible and gave us all the information we needed to make an informed purchase for our new couch after we’ve been burned so many times. Couch shopping is very difficult, but Edna makes it seamless. She’s also really cool and had awesome stories to share!

Sam was great! Informative, attentive but gave us our space while browsing! Purchased our couch with ease!

Kristin was great! So helpful and pleasant. Can’t wait for our purchase to arrive.

From the moment we walked in the door to the time we left the store, we were treated with such kindness. Jasmine and Brandon were amazing at helping find exactly what we were looking for. With their help we were able to purchase the couch we wanted. Can’t wait to receive the delivery. Already received confirmation that it will arrive as expected. You definitely can’t go wrong with Ashley and specifically this Brandon store!

Very happy with our purchase great prices. Debbie was awesome! Friendly professional and very informative!

Awesome engery. Danielle was super helpful and great customer service from start to finish!

Laura was very helpful with buying furniture for my bedroom!

Debby was awesome very friendly and informational. Will come back.

We had a wonderful experience with Edna. She was attentive, friendly, and professional. She offered great knowledge and experience. I wouldn't hesitate to ask for her help next time we need to make a purchase!

Sam was amazing 👏 gave me a great experience. I'll be back

Thank you edna for your help you was awesome sweetheart

Melinda was amazing! Was so helpful when it came to me finding my new couch!

There was a mix up and the entire team at the Brandon location. Robert, Lauren and Q not only coordinated an exchange, they handles all the logistic and gave me a credit to cover any inconvenience. They were thoughtful, helpful and professional. I highly recommend this location for your Ashley store shopping needs.

Kristin did an exceptional job getting us set up with all our home needs. She walked us through the process and informed us of the great deals Ashely Furniture offers. Would highly recommend her as your person. Thank you for all your help!

Kristin did a great job helping us through the whole process. Highly recommend this Ashley’s store.

I'm not one to share reviews often but I feel compelled with this visit. We walked in to browse bedroom furniture and was kindly greeted by Melinda at the door. She kept her introduction short and sweet which we both appreciated. After visiting many furniture stores we were encountered by very pushy sales reps, worse than used car salesman to be honest. Melinda allowed us to browse the whole store before she reapproached. We started with a bedroom set and by the time we were done, we purchased a mattress, bedroom set and a dining room table. Melinda truly helped guide us through the whole process with her product knowledge leading us to exactly what we were looking for. Can't wait for our new furniture to arrive. If you're in the market for furniture, I implore you to visit Ashley Home in Brandon and ask for Melinda!

Great shopping experience with Danielle. Not pushy, and very helpful.

Sah was amazing and mew exactly what o needed

Very professional and understood what we needed. Love this giy!

The Brandon, Florida location. Love how this store is quick to fix anything you are not comfortable with! Danielle was EXCELLENT and really helped my family with our purchase!

Richard is the best!!

Went in there for a new couch and Wes was amazing at helping us find the perfect one for us. He gave us plenty of options and helped us build our dream couch. The delivery was efficient and smooth.

Amazing guy that just gets you exactly what you need with zero hassle!! Best sales experience possible for our new home!

Danielle was amazing! She helped me from the moment i stepped in the store. Helpful, kind and cool 😎

If you are in the Tampa area and looking for furniture, look no further than Edna at Ashley Furniture. She is a very thorough professional who will get you the furniture you need at a price you can afford. Great experience with her tonight. Thank you Edna!

I had the pleasure of working with Melinda while searching for a new couch, and I must say her assistance was exceptional. From the moment we started, she was attentive, knowledgeable, and genuinely committed to helping us find the perfect couch. Melinda took the time to understand our needs and preferences, providing insightful recommendations that made the decision-making process much smoother. Her professionalism and friendly demeanor made the entire experience enjoyable. I highly recommend Melinda for anyone in need of expert guidance in their furniture search. She was very helpful with the warranty and delivery process as well! She was the best!!

Melinda was super sweet and very helpful. She gave us lots of room to look around but also was available for any questions. She gave wonderful recommendations of couches that work in our price range along with recommending the warranty for future damages.

Melinda was awesome! She was so kind and helped my roommates find the perfect couch for our home! She told us about the warrantee and was very knowledgeable. Will recommend to all my family and friends!

Melinda is mind blowing 🤯

Richard rocks

Richard Bogle was an excellent help and did not pressure us in a sale. He made himself available when needed and was knowledgeable of our needs. I would recommend Ashley Furniture and definitely Richard Bogle for his professional service.

Edna has been amazing! I'm a repeat customer and I look for her every single time I come back!

Edna was very helpful in my decision making on selecting my furniture, explained everything very well

Edna was amazing! Customer service is 10/10. She helped my husband and i through the entire process from the phone call, to the day of purchase. Very nice and very witty it was such a great experience.

Danielle was very very very great and informative! Very well spoken and very knowledgeable about products. AMAZING . Store should be named “ Danielle’s furniture “

Edna was awesome. She answered every question and gave great advice on our living room furniture purchase. Love the fantastic customer service!

Edna was very helpful and made the furniture buying very easy and hassle free.

Edna was great and really helped us find what we were looking for.

Great service. Friendly saleswoman. Would recommend . Debbie was very informative.

Danielle was Very pleasant to work with and extremely patient.

It was a great experience. Kristin was friendly and very helpful! She made our shopping easier! Way better than Kanes furniture!

Edna Williams was our sales woman. She was very informative with our mattress purchase. We had tons of questions and she was super helpful with her personal experience. She was really personable and we had great fun conversations.

By far THE BEST shopping experience Thank You so much Si! (sorry if i misspelled) def made us super comfortable and wasnt pushy at all like most other furniture store super upfront about any concerns or questions we had. This was for our first home so it def was super important that we loved what we chose!! oh and Mike West too your the bomb! GREAT TEAM!!

BUYERS BEWARE!!! This Ashley stores attitude is that once it sells you a piece of furniture it is your problem not theirs!

Danielle was engaging and very helpful. I have brought all of my furniture from Ashley. I appreciate the ease and the customer service.

Wow! Jazmine was absolutely fantastic! Non-pressuring and super helpful. In addition, she was very personable! As long as Jazmine is working for Ashley, I will be back. And within a year or two, I’ll need to furnish a whole house. I look forward to shopping again soon. Thanks, Jaz!

Had a great experience. Edna was very helpful and gave us all the information we needed.

The people at Ashley are a real pleasure to work with. They helped us to find everything we wanted.

Debbie is the best! She was very patient and knowledgeable. Thank you Debbie

Mildred was wonderful to work with! She greeted us at the door (we were 'that' couple waiting for the store to open). She had a smile on her face, asked us what we were looking for, and told us about the offers. She gave us space and checked in on us just enough. We chose a sofa set but my wife told her she was on a time crunch. Mildred respected that and actually got us out of there in less than 10min with the order placed & delivery set. We can't wait to get our new living room set. I would highly recommend this Ashley Store location in Brandon and, personally, we would ask to work with her again.

Danielle was a pleasure to work with! I would 100% come back to shop with her

Edna was a pleasure to work with. Edna made the whole experience a joy!

Great customer service. Great prices. Ask for Edna.

Our salesmen Sah was amazing. Went to 5 different furniture stores and he was by far the best and most professional I dealt with. Definitely deserves a raise!

Nice stuff. Priced for everyone's budget.

Danielle was amazing. She showed us several item we wanted to see. I would come back and use her again

Laura was a great sales person. Made the shopping experience nice and didn’t try and show me stuff I didn’t like as I pointed out when walking around making comments on what didn’t like about certain styles. Can’t wait till my furniture arrives. 👏👏👏👏👏👏

Stay away from store at all cost. Sales representative will miss lead you on delivery times and staff especially management are rude and their belief is that the customer should be thankful that any piece of furniture (from a set) makes it on time. And what I mean is 4 months between pieces. And when they arrive the are damaged. Due yourself a favor and stay away.....

If anyone is looking to purchase furniture don’t stop here, run the other way. In all my twenty plus years of ordering furniture I have never dealt with a company so unprofessional and inconsistent than the Brandon Florida location. I came in along with a family member to browse in hopes of finding a desk for my home office, and my family member to purchase furniture for her new home. We had also stopped into the other furniture stores minutes away so we coincidentally ended up in Ashley . Upon reaching Ashley as we came in we were greeted in minutes by a sales agent by the name of Melinda. However as we walked around the store she continued to try and sale us as she should.We both ended up purchasing some items. When it came to my purchase I purchased what appeared to be a white desk and chair and the agent advised me it was also on sale. “ I immediately became excited”. Melinda advised me of the delivery and that it would be 06/13/24. She also advised my other family member hers would be delivered a few days after on 06/15/24. In which my family received her things on time. However I never received my delivery nor did I received a call as the rep stated I would.So Immediately I called the store and they advised it was a mistake of delivery date provided by Melinda and that it was supposed to be delivered on 06/20/24. I thanked the person on the phone and said I would wait because the sales agent probably made a honest mistake. On 06/20/24 which was my scheduled date ,no one ever called or came with my delivery . I then called the store again, and spoke to a lady by the name of Lauren or Loren who advised that I would get a call back within the hour, after she tried to reach the delivery guys. She failed to return the call and gave me a story about their systems being down unaware that I have a family member that works there and I knew that wasn’t the case. She just failed to call me back. I called back the next day and she picked up the phone again as I begin to explain the story she never owned up to speaking to me the following day. I had to tell her she was indeed the person I had spoken to. And that she had also dropped the ball along with the store by not keeping her word. In which she could have easily attempted to reach a resolution. I advised her to process my refund and she agreed. I have yet to receive my refund and have had to call back continuously. This has been the biggest inconvenience and inconsistency that I have experienced with a furniture store in a long time. If you’re looking for a great client service experience Ashley is not the place to shop. Please save yourself the time and frustration. Sincerely a displeased customer.

Great customer experience. Thank you Danielle (Trustee Advisor) for helping us select our new furniture. Danielle was very reliable and honest.

Fantastic products, prices & customer service…. Highly recommend 🫡

Richard is amazing we came in looking for a sectional and were out of there in 30 mins, he was hands off until we needed pricing. 10/10 we will be back

I received a damaged sofa from the store delivery. When I attempted to have the sofa replaced they would not. The store managers simply states that all sales are final. They will send a technician out to repair the sofa. I asked for them to reduce the price as the sofa is no longer new and they replied with a NO. I am a valuable customer and they don’t care about the customer. DO NOT BUY FROM THEM!!!

I have have been an Ashley customer for years. No more. All they care about is getting stuff out the door. I had a wall unit delivered on a Wed. and Friday night, I put my crystal bride and groom wine glasses and my cake topper from 36 years ago. The shelf collapsed and these items were broken. Regardless of dollar value, it is about sentimental value. I called the store and they weren't answering the phone. I called the sales person 3 times and left a voice mail. It wasn't until the last call when I said that I was coming over, that I received a call back. I was told the reason that the phone wasn't being answered is there is "a big event with a DJ and Food Trucks and everything". I was also told that once delivered the store can't help and I had to call customer service. I was given a local number that didn't work. I spent over 4 hrs on the phone trying to get this resolved. I won't even go through what this nightmare has been. I would recommend not shopping at a store, that can't help once the item is delivered and there is a problem.

We shopped Ashley's often beginning in Long Island and now in Tampa, happy with product and especially service.

Danielle was very professional and great to work with! I highly recommend her and I will be back. Thank you Danielle for taking your time helping us pick out our new couches 😊

Great experience shopping today and our sales representative Sai was great and super helpful!

Melinda White was very friendly , helpful and knowledgeable on Bose headphones (Father's Day 😁) giveaway weekend.Had a great store experience . Would recommend.

The service provided by sales associate Edna was great! She presented all purchase options clearly and made the whole experience smooth and hassle free- highly recommend

This place is a complete scam the salesman are slimier than car dealers

Absolutely impressed with my experience with Ashley furniture! My girl Danielle was fabulous in selling us EXACTLY what we were looking for UNDER budget!!! I highly recommend Ashley Furniture!

Wonderful experience working with my sales rep Mrs. Edna Williams. It's not just about a sale with her it's about helping out the customer and for that we are extremely grateful.

Jasmine was very nice, I found exactly what I wanted with her help

Edna was amazing. She truly wants to help the best she can and knows where everything is. The process was so smooth and organized thanks to her and everyone from the warehouse. Will definitely recommend !

Thank you Edna for the outstanding customer service. You made our shopping experience very enjoyable and it was a pleasure to do business with you.

Excellent

We stopped in to look at dining tables. Edna greeted us, pointed us in the right direction, & then gave us ample time to browse the showroom before checking in on us again. We let her know which table we wanted and asked if we could take it home same day. She quickly worked us through the paperwork & gave great instructions so that we would be able to make it to the distribution center before they closed for the day. Definitely request Edna if you stop in, she was fabulous!

Terrible customer service and total SCAMMERS. Took our furniture back and never refunded us. I bought $4000 in furniture from this store including a coffee table. After a few days I noticed holes in the coffee table with fresh wood dust around the holes each day. Turns out they were wood worms. So I called the store and they said in order to process a return we'd have to have a professional exterminator identify the bugs and write a report as the bugs may have been introduced in our home (already a poor sign of customer service). So we called an exterminator who identified them and said those bugs stay in the wood for years before emerging so they could not have been introduced in our home. He wrote a report that we submitted to Ashley Furniture. Ashley had a team come out and pick up the coffee table and said they'd issue a refund in 3 days. IT'S BEEN 3 MONTHS of back and forth with them--at one point they even denied we had purchased ANYTHING from the store. So they not only took the furniture back, but have not issued a refund. We call customer service, they tell us to call the local Brandon store, no one picks up, or they redirect us to customer service. ABSOLUTE NIGHTMARE and waste of time. Another family in our neighborhood said the same happened to them and it took them 6 months to get a refund. DO NOT BUY FROM THEM.

Thank you Ms. Kristin M. You were very knowledgeable and extremely helpful when it came to getting my dining table set.

Edna helped us with our furniture purchase after she was supposed to go home and we are so grateful for her prompt and personable service.

Wes did an amazing job!!

Danielle was very helpful and provided in her input to help us make our decision. She went the extra mile to move around end tables to coffee tables throughout the store to ensure our vision was the right choice. We’ve been to Ashley before and had a good experience but now we’ll only be asking for Danielle next time!

The experience in the store with Danielle was great; however, I am still waiting to receive my furniture. I received a call saying the delivery date was changed, the new date has passed and I still have not received a new delivery date. It is also impossible to get through to the store via phone.

Kirk is really cool and helpful. Had a delivery issue and corrected right away!

Debbie was very sweet and helpful!

Great furniture at a fair price.

We came in and immediately saw Debbie. Debbie was awesome friendly and very informative. We did not feel rushed in our decision. Thanks Debbie!

Fast professional service!!

Edna was very helpful.. she went out of box and got some special discounts. Highly recommend EDNA.

We went to Ashley today to look for a living room set and Debra was very helpful in helping us find the perfect living room set for our home. She is very knowledgeable and honest when asking her opinion. We highly recommend Ashley furniture and when you go ask for Debra.

Edna was a wonderful and delight to work with I highly recommend asking for her.

Amazing customer service, quick checkout process. Very satisfied with our purchase.

Made shopping for patio furniture easy. Friendly, helpful and accommodating. Debbie went out of her way to find tables to match our set. Very pleased with the quick delivery as they promised.

Kevin was very helpful and an awesome sales associate.We’ll definitely be back and also refer him to our friends and family❤️

Great help! Got what I wanted

Edna was awesome, super knowledgeable and friendly. Bought from Ashley furniture multiple times and haven't been disappointed

Pretty helpful, polite and welcoming. I found my piece the moment i stepped into the store!

Sam was great, really helped me out

Edna was great!

Fast

Great customer service by Danielle!

The purchase was smooth, bought a bunch of accessories. Associate was Edna and she was pleasant and delightful to work with.

Edna has been such a pleasure to work with! She is very honest and will NOT just try to sell you on a piece of furniture. She truly wants you to be happy with whatever you choose. Highly recommend asking for Edna to help you with your next purchase!

Edna was so kind and helpful. She was very quick to respond and helped me find the biggest couch for the cheapest price. Highly recommend 😊

Nanka was very helpful and patient to guide us with our selection of Furniture

Edna did a great job and walked us through what we needed, thanks Edna you were very helpful.

Edna was fast fun and friendly. Great team here

Great!

Buy in person with Kirsten! Not on line like I did at first.

Debbie was ver knowledgeable and provided 5 star service.

Edna was great strongly recommend her so if you need new furniture don’t waist your time n go see her..

Debra was fantastic! I'm looking so forward to receiving my new sectional

Edna was fantastic!

Great experience- Super experience with Sam! 5 Stars

Edna Williams from Ashley store in Brandon was amazing to work with.

We bought furniture for our home in Florida and our store salesperson Edna Williams from the Ashley store in Brandon was excellent. She kept us updated on all the furniture we ordered and helped us through this long distance transaction. Edna made everything go smooth. She was very helpful and understanding throughout the whole process. Good job Edna Williams!!!

Sam, Brandin and Edna were amazing, I highly recommend them! Ask for Sam at the door!!

Laura was knowledgeable about the inventory and was able to find us the right sectional. She has a warm, comforting personality and it felt like my mom was helping me find the perfect couch. ☺️

Great personality! Answered every question. Couldn't have asked for a better trusted advisor. Danielle

Danielle was great! She took the extra steps to make sure I was satisfied with my purchase

Excellent service. Edna was great and very informative. Highly recommend working with her.

Danielle was absolutely amazing and a pleasure to deal with.

New remodel is amazing and the staff is very helpful! It’s the place to buy furniture and mattresses

Went in to look at a new bedroom set. Loved it. Edna greeted us at the front door and knew right where the bedroom set we wanted was located. Purchased bed frame, a new mattress, mattress base and a porch glider. Edna was knowledgeable and had a great personality. She made the entire experience fun and easy. Thank you Edna!!

Great experience at this store, Greg was very very helpful in finding the right furniture for our needs. He is also probably the nicest salesman we have ever worked with. The managers on site were extremely friendly as well. Can’t wait to get out new furniture!!

Edna was so helpful,helped us choose the perfect piece!!!!!

Danielle was amazing and super attentive. She gave great opinions and suggestions while we wondered and made our decisions. She listened to our needs and wants and didn’t make it feel like just another transaction. It was a personalized experience.

Danielle was extremely helpful and friendly. A pleasure to work with.

Danielle is so friendly and helpful. I was very indecisive about what I wanted and she was patient, never making me feel like I was wasting her time. Wes the manager is also wonderful!!!

Debbie was extremely helpful and knowledgeable on the items we selected. She took her time and did not rush us through the store when we initially came in to browse. She reached back out to us after we just moved into our new home to invite us back in for a weekend sale the store was having. We will be back in the future.

Danielle at the Brandon store was totally awesome.. She listened to what I wanted to buy...didn't try to sell me something else.. 7 stores down to 2... Ashley had the best deal ..comfort I wanted..Thank you Danielle and Ashley's Brandon Store...highly recommend..ask for Danielle...

Kristin was absolutely amazing from the time we walked in! She wasn’t pushy, very knowledgeable and absolutely a pleasure!

Danielle was super helpful. Walked us through the whole process. Would totally recommend the store and asking Danielle for help!

Friendly and knowledgeable

Val is a great rep. We were not able to do the 5% application after about 5 tries. Gave me the discount anyway. I'm a repeat customer and have a new home to furnish

The sales associate, Melinda was very knowledgeable and helpful. A pleasure to work with.

Laura was amazing! Great customer service, she showed us all over the store, ensured we found everything we wanted! Laura made the process a breeze for us!

Val assisted me with the purchase of a dinette set. She was pleasantly helpful and never felt pressured when I told her to give me a few days before making a decision. I returned to make my purchase, transaction was quick and easy. Thank you Val 😃

Greg is absolutely amazing! So easy going, very professional and got us exactly what we wanted! Thanks again Greg

Sam, did a fantastic job explaining the sofa and chairs. Had outstanding customer service Thank you, Sam!

Kristin really helped us find the right mattress! She was very knowledgeable and friendly!! I would highly recommend finding Kristin to help with your next mattress purchase :)

Kristin was awesome. Thank you Kristen.

Kristin was awesome. Helped us find the perfect bedroom set for my wife's mother.

Just Purchased all my furniture for my new house from Kristin M. She was fabulous to work with! Thank you for all your help!

Excellent sales lady and simple in stock pick up.

Edna was terrific (salesperson at the Brandon store). Efficient and personable. Unfortunately my shelves arrived damaged. Ashley is sending someone out to check next week.

Great selection and good prices. Jazmin was a fantastic salesperson and helped us make a great buy!

Malinda was great. Helped me find what I needed at a great price.

Greg was very nice from the time I walked in to the end of my purchase

Edna was amazing with us. She helped us find our perfect furniture set and gave us the best advices. Thank you Edna, for make this experience amazing and help us create our perfect home. We will be back!!💚

Greg is amazing! He’s always helpful, accommodating, and never pushy. We always look for him when we come to the store.

Edna was so helpful in helping us pick out our livingroom furniture. We were able to find one piece we liked and she found all of the coordinating pieces to show us. Very nice lady and super cool too talk too.

Kristin was so helpful in my making a decision about my bed!

Great customer service! We absolutely enjoyed our time with Kristin and found our perfect dining set for our new home! Would absolutely recommend!

Sam was great! In and out in less than 30, found the exact small kitchen table & chairs

The service was great and fast.There were so many options but I had to Edna to point me In the right direction. She helped save me time and gave me the freedom to look around without having someone hover over me. I highly recommend Ashley's for the selection, and recommend you with Edna to be in and out.

Edna is an Amazing, experienced, and great sales person.

Beautiful showroom, amazing sales reps, great management and its a total Vibe!

Edna was amazing at helping me with getting the sofa and chair set that I wanted. She let me look around without following me which I really appreciated that. She was amazing to chat with as well.

Kristin was a wonderful associate and so helpful!

We love Ashley furniture! Quality items and great service. Edna was fantastic when we went in today for a new coffee table and end tables. 10/10 would (and have) go back to Ashley for furniture needs.

I highly recommend not visiting or shopping with Ashley Furniture, especially at this location. We had a terrible experience with the sales staff (Jazmine) and are still struggling to hear back from anyone to help us. We made a major, multi-item purchase, when the items were delivered, two of the items ended up being too large for our space, we immediately returned to the store location to discuss our options to switch out the pieces of the couch for others to ensure it better fit the space, (within the 72 hour timeframe required in order to handle these requests), at that time, the sales person made it seem like it was no problem and claimed to file the request for us to return and replace the requested items ... weeks went by without us receiving the new items and we had to literally visit the store an addition 2x in order to get ahold of our sales person (Jazmine) because she would not respond to our efforts to reach out. After we had to physically go in to the store, we finally received our replacement item but to this day we are still waiting for an item to be picked up that we requested to return and are now paying for items we don't even have and / or had replaced. We are STILL waiting for responses from our sales person along with another staff member she tried to pass us off to because she claimed they would better be able to assist us. It's now been over 3 months ... HORRIBLE customer service, gone completely unresponsive and I'm now convinced we are paying more than we need to. Very unhappy and would highly suggest not even wasting your time with Ashley Furniture and this location specifically.

Greg was awesome and super knowledgeable. A great help! Easy to talk to and a “good ole back home” kinda guy.

Very easy and pleasant shopping experience. Debbie provided various options for each piece of furniture I desired. Her attention to detail and my specific needs were spot on. Highly recommended

Edna was great and very helpful and not pushy at all had a great experience with her!

Kevin was very helpful and a delight to work with.

Greg Carmon Beyond wonderful sales person! Please stop in and ask for him for any of your furniture needs.

Greg was very knowledgeable and helpful

Greg Carmon was extremely helpful, professional, honest and kind. I was on a time crunch and knew exactly what I needed and he got me in and out quickly.

Excellent customer Service, very friendly and knowledgeable. Made shopping easy.

Greg was awesome, didn’t pressure us to buy an expensive mattress, he respected our budget and helped us purchase a new mattress and bed frame with no issues! Come see Greg and he’ll help you find exactly what you need.

I like the furniture the store offers. It was fairly simple process to pickup the order at the warehouse.

Greg Carmon is amazing! What a gem of a salesperson you have there. The purchase was for my elderly Mother and he was so kind and patient with her as she took her time to make a decision. He also recommended the perfect accessories. . Thank you Greg for being OUTSTANDING!

We had a great experience purchasing a mattress for our daughter and a bed for our son. Our sales agent, Edna Williams, was great to work with. If you are looking for an energetic, knowledgeable, fun, and seasoned sales person, then, she's your lady.

(Translated by Google) Hello, we were at the furniture store and we had an excellent host Miss Edna. Thank you for your time. (Original) Hola, estuvimos en la muebleria y tuvimos una excelente anfritiona La Señorita Edna. Gracias por su atencion.

Me and my parents went looking for a new mattress. Edna was very sweet, nice and funny the whole time. She made a very wonderful n easy experience.

edna was extremely thorough i. helping us find a couch in our budget while still making sure we were comfortable with our decision! highly recommend her to help you budget and even color coordinate your home to perfection.

Edna from Brandon Ashley was super helpful

Val was absolutely wonderful. Very professional and kind. She was the perfect salesperson not pushy or annoying. She gave us a total and refreshing sales experience.

Melinda was extremely helpful and efficient!

Thank you Kevin for being so helpful TWICE! And we came back to see you and bought our living room set! Kevin is super nice and does not keep bothering you while you are there looking around.

Edna at Ashley Furniture Store in Brandon was a very helpful and knowledgeable salesperson. She went above and beyond to help me.

Kristin was AMAZING!! Thank you so much for really taking the time to help me find the perfect couch

I’m not a fan of dealing with sales associate but Greg Carmon was absolutely amazing. He was not only patient but allowed us time to navigate the show room without feeling pressured or hounded. He was a pleasure and we will come back to Ashley looking for Greg!

Kevin was great. Patient and very well informed. Dining room, coffee table, outside furniture, Very pleased.

Kristin was GREAT, she greeted my family when we walked in and assisted us in the purchase of my furniture. It went per swift as I knew what I wanted but she walked us right through. Be sure to ask for KRISTIN. When you go to Ashley’s!!!

We purchased a new couch and couldn't be happier! Nanka helped us find the perfect couch and was very patient with our indecisiveness. Would highly recommend Nanka and this store!

Awesome sales associate. Very efficient.

Sam did a great job today

Came on 3/23/24. My sales rep name is Kevin. If I could give this gentleman 10 stars, I would unfortunately, this review only allows 5 star. Kevin made my shopping experience pleasant he listened to what I was looking for, and he just navigated me to the bedroom set, kitchen, and living room set. He made shopping experiences effortless. To sum it all up, I left with all items mentioned above at great price . Thanks Kevin.

We went to Ashley's looking for a couple of casual chairs to sit in our front room by the window. I knew I would know what I wanted as soon as I saw it. Then, there it was! I wanted color, a fun print and a size big enough to fill the space. So I ordered two of the chairs. maybe a little more than I wanted to spend, but they were exactly what I had in mind! Even Hubby liked them, which was a minor miracle since we seldom agree on such things. We went to check out (sorry I forgot the lady's name that waited on us, but she was very nice). They no longer treat the chairs for stains, which was a little disappointing. Of course she tried to sell us a warranty, which I always refuse to buy. The transaction was over so I paid, and she told us that our chairs would be here in two days. I must admit I was skeptical. I didn't believe that it would happen in two days, but lo and behold two days later our chairs arrived. I checked them all for tears or any kind of damage. They were perfect. The gentleman bringing the chairs in and setting them up were great, no issues at all! We put them in place where we wanted them and stood back and admired our new sitting area.Not 10 minutes late. My phone rang and it was someone from Ashley's asking if everything went OK with our delivery. I was very impressed with that. I call that Good service.We will return to Ashley's if we need anything else for our home.

Sam is wonderful to work with always helpful when we come in.

Sam was great to work with. Very friendly and helpful

Great service

Kristin was extremely helpful and patient for all my questions and babbling!

Ask for Sam. Has helped myself and a couple friends a few times now

Came in just to look as soon as we walked in Sam greeted us and took the time to show us around with the most amazing attitude helped us move furniture around to make sure we got what we liked. Thanks to Sam we now have a beautiful living room set and my office is now functional with the furniture.🤩🤩🤩🤩

Had a great time picking out furniture today for my daughter. Greg helped me out and he was so nice! It was fantastic. Shipping is scheduled right away as well!

Sam I Am is an awesome sales person. He has been patient with us, and helped us to make the best choices in our furniture and bedding.

I just relocated to Florida and while searching for furniture we walked into Ashley Furniture. After speaking with a sales person we decided on some furniture but could not purchase until a few days later after the closing of our home . Upon our return we were helped by Sam and we couldn’t have been happier. Sam is the ultimate professional. It was refreshing dealing with a salesman who actually guided you with expertise instead of just trying to sell you something you would regret . He was patient ,informative and educated us when we had questions. Sam went out of his way to make sure that the original sales person we saw got credit for the large purchase that we made and although he wasn't the one getting the credit he took care of us as if we were his own clients. That says a lot about a person in today’s cut throat world . Unfortunately for the original sales person Sam has gained our future business and he is an asset to Ashley Furniture store he should be commended for his dedication and continue to give Ashley my business as long as Sam is my salesman. Thank you Sam your a good person

I worked with Sam he listens to what you tell him you’re looking for and provided the best possible information on what he has available. I definitely recommend buying here I purchased my room set and I’m a happy customer quality of furniture is good.

Kevin was our sales person and was very knowledgeable and personable! We will be looking for him next time we’re here, for sure!

We had an amazing shopping experience. I hate furniture shopping. We were not harassed. Sam was patient and explained everything in detail. He helped us find unique pieces that fit our budget.

Kristin was really helpful

Kevin gave excellent customer service. Selected furniture, approved credit, and placed the order in 35 mins. Great job!

Go in and ask for Sam he's excellent!

Kevin was great!!!

Great customer service, ask for Kevin Arel he will get you taken care of.

Went to Ashley by mistake thinking that the store location was the competition RTG. We just entered to have a comparison between the furnitures that we already selected in RTG. Ended buying my furniture in Ashley for the following reasons: 1- the welcome and treatment by the employees. Laura was great and sale process was smooth. 2- Selection alternatives 3- Furniture style, construction and quality.

Edna was great! Super helpful great to work with!

Had a great experience shopping at Ashley!

Employees are incompetent and do not know their return policies. We ordered a table from Ashley online a couple weeks ago, my wife decided she didn’t like it. She went into the store physically to process the return and find something to swap it out with, no problem. The employees were happy to help her and reassure her of the 30 day return policy. Fast forward to today, I have an email from Ashley saying because we waited more than 72 hours to process the return, we are unable to return it. Why are your employees telling people they have 30 days to return online orders when they don’t? Incompetent organization, will never spend another cent at Ashley, and this was the third large piece of furniture I’d bought from them.

JD WAS VERY HELPFUL SHE EXPLAINED EVERYTHING CLEARLY WHAT A BEAUTIFUL LADY

Melinda was so helpful. We were not ready to buy a mattress but she got us a good deal and we eventually bought the mattress. She is super great

Brandin was amazing. Go to him for your next. Furniture means.

Kristin did a great job! Happy with purchase

Rich at the store made buying our 5 piece Emilia sofa a breeze. Had an issue with a damaged piece when it was delivered but customer care went above and beyond to fix it! Could not be happier with the product or the professionalism of Ashley’s!

Kristin did a great job! Wonderful experience

Sam was a great sales rep. He took great care to help us with all our furniture needs. We were shopping for a whole new living room set along with some other separate items. Sam was very knowledgeable and curious both days when we came in prior to making our final purchases.

Greg was amazing helping us look for furniture for our son even though our son lives in North Carolina. He spent a lot of time with us.

Greg was amazing I laughed the entire time !

Great experience at Ashley’s with Kristin who helped us immensely while picking out a new couch. Excited to add our new purchase to our home.

Great experience! Quick and easy. Greg was super helpful and made sure we were taken care of.

Kristin went above and beyond providing us assistance as needed. She does not hover but available for providing recommendations if still giving us space. Definitely outstanding customer service

Greg was so amazing, straight to the point, easy, and fun to talk to! Definitely recommend him if you’re furniture shopping!

Great experience again at the Ashley’s in Brandon. We went in looking for a bedroom set for our daughter. Richard was very helpful, informative, and he was not “pushy” at all.

Incomplete information was given at time of sale (maybe just to get commission) but I wasted time and gas trying to get to another location for my items when it was probably known that the other location was closing (at the time of the sale) knowing the urgency for my items. Therefore I requested a refund!

We had a good experience in the store. Laura gave us excellent service. She answered all our questions and we are just waiting to receive our purchase

Debbie was wonderful in helping my vision come together. She was patient, kind and caring about my vision and this is what we came up with. Thank you Debbie.

Laura the sales rep was very helpful will be going back there

Edna was great in helping us with our new furniture!

Laura was amazing in helping us find the perfect couch and dining table for our family. We had our 2 young kids with us (running around) and she was super patient and knowledgeable 😊

A horrible experience and still continuing for 8 weeks. Had a damaged piece that was advised to Ashley on December 30 and was ordered. Still do not have this piece. First they lost the order. Then reordered after 2 weeks. They do not answer the phone. Went to the store 2 weeks ago since they don’t answer the phone. This “manager” was supposed to call back with an update. And as usual no call back. It’s now 8 weeks since I reached out. I do not have this piece and it’s a supporting piece for a dresser. Let’s see if this gets their attention There are much better options for furniture.

Greg is the absolute best!!! Whatever I needed he was so helpful!! If you need anything definitely go see Greg!!

I was greeted at the door by Sam I Am, helped me furnish my whole house with ease and no hassle. Ask for Sam at the door he’s the best!!

We had a great experience with Debbie. Thank you.

ok place.

Excellent service, Nanka

Kristin helped us purchase a bed set and it was the easiest purchase we’ve ever made. She was very pleasant and knowledgable - 10 stars (:

Greg is awesome!

Kristin was great!! Easy time shopping around with kids and very helpful!

Visited Ashley’s in Brandon Fl , super friendly staff , big shout out to my store helper Melinda on my new dining room set

Kristen was so helpful!

Val was a great sales person

Kristin was awesome! She didn’t hover and answered all questions

Greg was great!! So informative and easy to work with, highly recommend him.

Melinda did an outstanding job helping us pick out bedroom furniture!

Edna was great! We were in and out with a fantastic couch ordered. Can’t wait for it to come.

Shoutout to my Trusted Advisor Laura!! Super sweet and full of information. She helped me make my first big girl purchase and the process couldn’t be any smoother! Thanks so much Laura <3

Caring staff and great selection of furniture. Jeff Grant was great in helping us the right furniture group. Did have interaction with the store manager and I found him to be very helpful. Thank you all for a positive experience.

Great experience. Listened well to my requests and showed me options that best fit my needs. Ask for Greg Carmon

Greg did an amazing job today helping me look for a couch! I really appreciated his help in my search!

I walked in knowing what I wanted for my space. The sales woman JD was very patient and kind. I gave her my measurements and she showed me everything that would work for space. Went a little over my budget but that’s ok I got exactly what I was satisfied with. Thank you JD :-)!

Greg Carmon was very helpful with my mom and I, helped us get exactly what we was looking for! I appreciate him

Sam was very helpful from the first time we came into the store to when we finally decided to purchase. Answered every question we could think of. Incredible follow up and let us know when our favorite pieces went on sale which ultimately led to us purchasing. Thank you Sam!

Edna was a great sales advisor. Phenomenal customer service.

Greg Carmon was awesome he helped with my purchase of my mattress and answered a lot of questions regarding different bases as well as mattress. Great job!!

Greg was amazing!! So kind, helpful and knowledgeable - and hilarious. Even though we didn’t end up buying a mattress that day, he was still incredibly kind and truly wanting to get us what we need (not just what he wants to sell!) Go see Greg at this store!!!

Nanka was fabulous. We were having a hard time deciding and she was very helpful and made us make the right choice❤️

Sam was awesome ! Very helpful and answered all of our questions.

We had a great experience at Ashley in Brandon! Greg was very personable & knowledgeable. Definitely recommend!

Worked with Sam in the Brandon location and had a great experience! Can’t wait for my new furniture to be delivered!

Greg was very helpful showing us exactly what we were looking for and made the shopping experience as quick and painless as possible!

From the moment we walked into the store, Laura was kind and very helpful. There was no rush, and she was very proficient in explaining the different programs and pricing. Thank you Laura for providing a wonderful experience.

Laura was an Amazing Saleslady!! Very helpful, very understanding of my needs!! I am grateful & will be back to possibly purchase a kitchen table & chairs when I'm done paying for thus purchase.

Melinda was awesome. She took great care of me. I would recommend her to anyone who is in the market for new furniture.

Laura provided exceptional customer service and allowed my husband and I to shop in peace but was close enough to answer all of our questions. Will definitely return!!

Went to Ashley looking for a nice kitchen table and chairs. Greg Carmen was an awesome salesman. No pressure, very knowledgeable. Will definitely visit Greg the next time I'm looking for furniture.

Great experience with no pressure. We love our new furniture. Tim

Sam was an excellent salesman, very friendly and knowledgeable about his work, I recommend him 100%.

My husband and I worked with Edna to purchase our sectional and she is INCREDIBLE! So friendly, personable and great to work with. Very hardworking and we could tell she really cared. Highly recommend Edna, we would work with her again in a heartbeat.

Greg Cameron was great! He made the process smooth and fast! I would be coming back to this location because of Greg’s outstanding customer service.

Laura was great!!! ❤️

Laura was polite and professional. Very attentive to our needs today. She made our shopping experience very delightful!

Val was absolutely amazing! She helped us purchase our dining room set and we will be back soon for our sofa! Definitely recommend

My husband and I went to but a mattress. Our sales associate Melinda White, who was very sweet, could not have been more helpful. A mattress is a huge investment and she made sure we were matched with a mattress that met our physical needs and our budgetary needs. She spent as much time as we needed. While she made suggestions, there was absolutely no pressure. Very happy with the experience.

Had an awesome experience with Greg C! Highly recommend. We are constant Ashley’s shoppers and always have a great experience.

Val is great to work with!

We bought a new media cabinet. It is very nice. We enjoyed working with Greg.

Greg Carmon the best sale person.

Awesome service, Greg was very knowledgeable, polite and courteous

Had a great experience with Ashley furniture. The sales guy I worked with was awesome! His name was Rich, and he was no pressure, laid back, and knew the store layout to show me the things I needed.

Greg was amazing. Such a great help picking out our patio furniture

Debra with Ashley Furniture is a top notch professional. She helped me choose the perfect desk for my home office. I will definitely choose Debra and Ashley Furniture for my future furniture needs.

Greg was incredibly attentive and helpful. He listened to our needs and helped us pick the perfect pieces that were within our budget.

I was assisted by Yeidy and I couldn't have asked for a better sales advisor. I came in looking for a new bedroom set and had narrowed down my choice between two different sets. With her assistance I ultimately selected one that would be a better fit for my bedroom. She then spent over 30 minutes discussing the various mattress options and the pros and cons of them all. All in I'd say Yeidy spent close to two hours working with me and I couldn't be happier with my experience shopping at Ashley Furniture - Brandon

Debra was very professional while assisting me with my mattress purchase. There was another employee named Kristen whom attempted to help me. Kristen had a very ugly attitude when attempting to help me with my purchase, I left due to her lack of professionalism and returned when Debra was in store. I would buy again from Debra, she answered my questions and was very helpful in other small purchases I made.

Great service and easy pick up at the warehouse. Everyone is very polite and helpful. Wonderful experience.

My husband & I are fairly new to the area & this Ashely furniture store was our first & last stop for all our new furniture. Kristin approached us with a positive & supportive attitude. She gave us space to make our own choices & gave her honest opinions on every piece of furniture. Kristin is an amazing resource who provided updated information on their latest & most reliable pieces of furniture for our home and worked every possible discount into our price. We would definitely recommend her to anyone & will definitely be back if we need more items for our home.

To Kristen and Jazmine you both we're amazing So helpful if your looking for a new sofa or any furniture please go to them not pushy and just want to help you get something nice big thank to you both will come back again

Greg was amazing helping me furnish my new place. Kind, courteous & great at his job! Highly recommend

Greg was so wonderful today. He had tons of great recommendations. I’m super indecisive so he made buying a new sectional so easy and stress free. Thank you Greg!

I would never ever recommend this store , they are rude and absolutely do not care how they treat customers , Bryan/Bryant whomever he is a terrible store manager and has no professionalism about they way he treats customers . I would never ever recommend this store this is by far the worst Ashley’s store I have ever encountered.

Greg was great and helped me get a great deal on a bedroom suite.

Jazmine was amazing! She made the purchase so quick and easy. She was very knowledgeable and helped us choose the perfect sectional for our family. I highly recommend her!

Excellent service

Val was very professional & helped me close on my purchase! I’m very please with everything. Ask for Val at Ashley in Brandon.

Val was super helpful she was patient and the numbers was awesome!! Great sale

Edna was phenomenal in assisting me and my son in making a purchase. We definitely will be back for more items as we get our house together.

I hate to do this but I feel compelled. First I would like to say I have been a faithful customer to Ashley for 14 years. Me and my husband have been buying furniture there since we got married, most of our house is filled with their furniture and we also hold an account with them. We have not had any bad experiences up until last year. We have bought with them on multiple occasions and every time the sales associate convinces us to buy the furniture protection with the catch that if we do not use it within the 5 years we could get the money that we spent on it back in the form of store credit. Knowing that we had placed a few orders with them before the pandemic and one of which we never used the protection plan, we made sure to call them back at the 5-year mark so that we could utilize the credit. I called the furniture protection company first who then told me that in order to get the credit I would have to call the store directly. Upon calling the store, I was met by two individuals who were EXTREMELY rude. The first sales associate or customer service rep. I believe her name was Emma but I'm not sure and the second was the sales manager whose name was Andrea. They both swore me up and down that the store never carried such a program which I knew wasn't true. The sales manager Andrea continued to be so rude that I just ended the call with her. Knowing that I did not make up this in my head, I decided to call a different location which was Dale mabry. Upon calling Dale mabry, the sales associate immediately knew of the offer that I was referring to but said I would have to call the store in order to get it. After explaining my situation, she put in a case number with corporate. To my surprise after calling corporate they were no help and told me that I would have to get in contact with the store which told me that this never happened so they were not willing to help me. I waited a few months to hear back from corporate. They never called. I called them again and they put in another ticket for me and told me that they will call me between 24 and 48 hours. That never happened. So here I am writing this review. As of faithful and avid customer of Ashley furniture HomeStore, I am very disappointed in their customer service and their chain of command. I would have expected that at least corporate will be able to help me with this issue. With both the Brandon store and corporates lack of concern for honesty and care of their faithful customers is what is calling me to send my business elsewhere. Unfortunate situation but I do not have to spend my money, nor time where I am not valued or appreciated. If you do not want to honor a special, then do not have your sales associates bring it up when they're trying to make a sale.I gave the extra star out of courtesy for my previous experiences there which were quite pleasant.

We are missing three items, valued at ~$400. The crew didn't do an inventory, we didn't sign anything, they damaged our drywall, then they scramed.

Wasn't to happy about how I was treated with paying for my furniture your check inspection company has got a lot to learn on how to treat paying customers I was totally imbarist when I had to go to the bank and get cash and for that I will not be doing business with Ashley again

We loved working with Greg!!! He was very knowledgeable and helpful!!

Phenomenal customer service from the best sales associate, Ms. Edna. She answered every question we had, and she was so patient with us. Ms. Edna went above and beyond assisting us even after our sectional sofa was delivered. One of the pieces of our sectional was deficient, and she helped us file a claim and got a technician out to fix our sofa a few days later. Ms. Edna cares about her customers because no matter how busy she gets, she always responds and always willing to help. I wouldn’t go to anyone else but Ms. Edna and I definitely recommend her to anyone. If you ever go to Ashley Furniture in Brandon, go ask for Ms. Edna!

Greg was very helpful and patience, advise me about what I need! I am happy with my choice!

Greg is my MAN!!!.. I'm sending everyone to him for help. He really made it happen for me. Great experience.

Great people and beautiful selections. They make it easy!

If I could give 5 negative stars I would! The customer service is awful. I went in store and shopped a beautiful real wood bar set with 3 chairs. Delivery day is here and we receive our items all 3 chairs are damaged one wobbly, and the other 2 the nail is coming through the seat. The table has one leg shaking as well. We are explaining to the delivery team we do not want these damaged items (it’s late at night pouring rain) and they keep saying ok sign here and they will come and pick up. His English was horrible and kept saying the same thing. Turns out we are signing and accepting the furniture so we go to the store and the Sales Manager at the Brandon location says oh there’s nothing we can do in store. This is a corporate store. What does that even mean? She says I will open a ticket and expedite this you should hear something in 2 hours. She also said if you don’t hear anything call me she said she gave me her direct number that was a lie. The number provided was a useless number that rings and rings and no one answers. She also said she would be there in Monday night and if all else fails she would help get a resolution on Monday night I called the store Monday and she was on a vacation. At this point I have to laugh I am furious so I call the store speak/yell at this point and she said she’s opening a ticket lol 😂 so I said yes please and hopefully it’s open cause I’ll be there in 2 hours after work. Ironically someone called back in 10 mins and says as a courtesy they will arrange a pick up for the damaged furniture… Yes a courtesy! So here we are on Saturday 01/20/24 and they have the wrong address! 5 hours later the pick up team made it to the correct address they come to pick up the damaged items with no paperwork stating what is being picked up or by who or when. I tell them I am not releasing the furniture due to their lies and deceit until I get paperwork stating I am returning items. They waiting in my home for almost one hour on the phone with their dispatch/customer service in a different country going round and round. Finally the driver screen shots me something with the description of my items stating they were picked up. Shout out to him because he fully understood my concern. Now let’s see if legal action will be necessary for my refund? I am total disgusted and disappointed with this company. The absolute worst customer experience from a furniture store.

Great service! We’ve purchased several items from Ashley over the past couple of years. Today we had the pleasure of working with Edna, and she was great. Helped us quickly find the new leather sofa with chaise we wanted to see, and made the purchase experience quick and easy.

Richie was such a pleasure to work with. Not pushy at all. Helped us with all our furniture choices. Recommending him to friends and family.

Greg C. Is awesome! He is very knowledgeable and is super helpful. We had an issue with our purchase and the level of care he provided to make sure everything was to our satisfaction is rare these days. I will definitely continue to shop with Greg for my furniture purchases.

It was a short and simple process. But there wasn't much-updated furniture at the store. Not a good selection and the store seems it wasn't updated overall.

Edna was the best associate! I came with my roommate to look for couches. Edna gave us all the information we needed, she never hounded us, but was always available when we need help. She allowed us a day to talk over our options without having to make an immediate purchase. We came the next day with a decision and immediately looked for Edna. She helped us with our purchase. She's lovely and very helpful!

Excellent customer service I received by Andrea the store manager who was very pleasant to help me replace an item for my sofa. Thank you so much Andrea for been very kind and reasonable in my case! I really appreciated the help! We need more people like you in this customer service world!

Laura was very helpful!

Came in today just to look at A mattress and we left with a Tempur-pedic mattress plus a bunch of other stuff. We got absolutely excellent service by Edna.

Greg is an amazing sales representative! Very knowledgeable and kind. He greeted me with great kindness, and was very respectful towards my mom and grandmother. He assisted us with wonderfully. I would recommend him to anyone walking into Ashley's. He's the man! I had a smooth experience with purchasing my sofa with him :)

Came into Ashley just to look at new king beds. Ended up being helped by Kristen and she was so helpful and knowledgeable that we ended up purchasing with her. She was so open with us and never felt like we were pressured with any purchase. We were very comfortable and confident with our purchase once all was said and done. Thanks for your help today Kristin!

Michele was awesome.Shen. Went above any expectations to get the furniture and bed we wanted!

Greg. Greg. Greg. My family and I could not thank you enough for being such a pleasant person while respecting space and time to look around. Greg was NOT pushy but was honest and guided us. Greg was knowledgeable, polite, and funny. He was Personable but respectful. Thank you again Greg and we look forward to coming back.

Great furniture and even better sales person, Valerya is the best

Kristen, my sales representative was very polite, courteous and knowledgeable, and the price was perfect for my budget.

They allowed us to shop as long as we needed. Checked in throughout but not to much. Were ready when we were to close the deal. Pleasant experience. We got a well made couch. Very happy with our pick. Can't wait to get it.

Great furniture in this store. We bought our last living room store here. Looking for recliners, which for us are hard to find & this is one of the contenders.

Ivy was amazing. If you go to this location in Brandon ask for her. She is my go to. She saved us a ton of money and is super helpful. The manager was great too! He really took care of us. He went above and beyond for sure. #Ivy for president 2024

I had such a great experience and Debra was fantastic to work with. I will definitely look here in the future should I want additional new furniture.

Greg is ABSOLUTELY AMAZING and very helpful. We love our sectional!

The salesman that greeted us when we walked in was a little pushy he kept harassing us as we were looking we told him we just wanted to look but other than that a great experience other than the fact that they were remodeling

Excellent service from this handsome young man from my home, Coal Grove, Ohio. Truly appreciate the no pressure sales from Greg!

Richard Bogle provided us with great customer service!

Greg was knowledgeable. No pressure. Helped us find exactly what we were looking for.

I would give a zero if this reviews platform would allow it. I would suggest that you never go to the store and purchase anything because they have absolutely horrible customer service. I've been trying to get in touch with someone at the store for over an hour and no one will pick up the phone and then someone picks up the phone named Rachel to help me put me on hold and hung up on me

If I could give 0 stars I would. Extremely dissatisfied and so frustrated with their poor customer service.I ordered a bed frame from there via phone with one of their reps on November 13th. The only reason I ordered through them over the phone was to inquire about the delivery dates. I completed the order and it came in within 2 days instead of 5 weeks. I receive the bed and within 24 hours I call and ask to exchange the bed as the quality was horrible. The bed is not sturdy and wobbles with every move.I get told that someone will call or email me within 72 hours. A week goes by, NO RESPONSE.I go in person to one of the stores and a sales rep explains to me that the bed I purchased was one of their lesser quality items. I follow up with customer service in person and they apologize for the lack of outreach and tell me my claim was denied due to me purchasing in person. I explain I purchased over the phone and that the bed frame is not sturdy and is poor quality. They tell me they will update my ticket and contact within 48 hours. Again, NO RESPONSE.I call back the following week and customer service schedules a technician to come out and evaluate the bed. I explain the bed is not damaged but the quality is poor and we are dissatisfied with the craftsmanship. Almost every piece of furniture I own is Ashley and I have never had this experience. She explains this is a part of their process and he will come out to evaluate the bed.The gentleman comes over on a Tuesday, determines the same thing I've been saying from the beginning. The bed is wobbly and not sturdy. It has no damages or defects. He tells us he will recommend a new selection and we will hear from customer care again within 48 hours. Again, No RESPONSE.I email by Friday, no response!I call on Monday. Get told about the policy again for no returns on in person purchases. I explain for the 4th time I never purchased this bed in store. I was emailed a link to pay after calling in and I have never seen such a poor quality item from Ashley Furniture after spending THOUSANDS over the years here. She tells me they will contact me in 48hours.Today I finally get an email stating this:"Hello,This is Ashley Furniture, reaching out to advise you that as per our terms and conditions, Ashley Furniture does not allow returns or reselections once the items have been delivered and invoiced. Unfortunately your refund request has been denied at this time. If you have any questions please call us at 800-477-0097.Thanks for shopping Ashley Furniture! "This has been 30 days dealing with this bullshit and HOURS wasted due to complete lack of follow up from their team. I will NEVER purchase anything from Ashley again and will make sure my family and friends do the same.

I placed an order over the phone for a coffee & end tables set I viewed on the Ashley website because they were not available at the store location. It was an easy process. The rep I spoke with was very helpful. Looking forward to receiving the tables soon.

My wife and i ordered a temerpedic mattress and frame $8,900 and a sofa $4,600 however my wife found the exact sofa for a much lower cost. Ashley would not honor the internet vendor (even though there was nothing in the fine print) therefore i cancelled the order the following day of purchase.  That was the last time i had any interaction with Ashley furniture. In October, we received the sofa from 1stopbedroom, however sofa pieces were damaged and we have an open claim with them to replace or repair damaged pieces.  They explained that they will contact the manufacturer (in this case, the manufacturer is Ashley) for repairs/replacement. Fast forward to December where i received notification via email from Ashley about a delivery.  Delivery arrived on Dec 12th and it was my assumption (confusion too) that this delievry was directly related to my open claim with 1stopbedroom as i have never (not once) called or went into the store to make an order. My account also had not been charged, not until last Friday when i was hit with a charge of $4,622.55 at which point i realized that this delivery was unrelated to our purchase. I called last Sat, however that store was closed the weekend and when speaking with their customer service, they explained that as i accepted the order and it was outside 72 hours there was nothing they could do. I called and spoke with the store this monday 18th where they opened a case for me. I called today 21st to get an update and they explained that they closed the case citing the same script i received above. I have explained to Ashley that this is an unusual circumstance,  and appears to be a system issue on their side but they refuse to accept a return on their mistake and refund my money. Its also very unusual for a company to deliver an expensive item without charging you first. They charged my account only after delivering the sofa. Ive called today 21st to dispute the charge with the credit company and you're my next route.

Nanka was amazing! Made us feel welcome and made sure to be available for any questions without the need to follow through the entire store. Were in and out in less than an hour and purchased a new living room set. Go see her!

Greg was a great help. Quick and efficient.

We had a great experience getting a recliner today. Valeria was extremely knowledgeable and helpful. Would definitely recommend Ashley Furniture in Brandon to anyone in the future.

Greg is the best thing since sliced bread! 🎉

Melinda was attentive to our needs, thorough canvassing the entire store and website to meet our needs and staying after closing to close the deal.

Greg Carmon was great in helping us find a new couch and recliner set.

Edna was my sales associate and she was great! I came in looking for some pieces for my home and she assisted me with awesome customer service and knowledge of the sales and pricing. Glad I had her to help me through the process and purchasing my furniture! Thanks again Edna!

Edna was very knowledgeable and a helpful with everything. It was such a pleasure working with her. :)

First time purchasing anything. Found the furniture we were happy with. But VERY disappointed that Debbie the sales person added the warranty for the kitchen table without our consent. We paid the bill, didn't and realize that day the warranty was added for $129. She never asked us if we wanted the warranty on the table. I assume she is trying to meet a quota. How unprofessional and deceitful. Now we have to jump through hoops trying to get that money back. They can't help us in the store because we picked the table up. We didn't see the charge until the day we went to pick it up. Now we have to show proof, send a picture of our ID a reason why through e-mail in order to hopefully convince them!?? Bad system.

Don't bother calling them, they rarely answer their phones, and gave us false information on their return policy, we talked to our rep who assured us of a 10 day return policy after delivery so we can try it out, but when we called to confirm this return policy, they said it did not exist, which was very frustrating for us

Amazing service coming from Miss Edna! She was very patient and welcoming towards me and my mother and we had no problems purchasing what we came in for:)

Thank you to Greg who was so knowledgeable to about the furniture and the prices. Thank you for your exceptional service

Helpful and polite

Best seller ever! Not kidding! Give him a raise!

Absolutely amazing!!!

The entire staff at Ashley is always welcoming courteous egar to assist you .with your search for home furnishings. I constantly recommend Ashly,s furniture store to friends and family. And let me not forget, the quality of my selection in furniture is excellent.

Greeted when we arrived, but then directed us where to look without pressure. Kristin was available for all questions and was very knowledgeable that led to a purchase.

Greg Carmon was awesome !! I enjoyed our buy!!!!

Greg was very helpful as soon as we walked in the door, he helped us find the perfect couch for our home. Whenever you visit Ashley furniture ask for Greg!

Great furniture and helpful sales people!!

Greg was awesome low pressure very helpful

Greg was amazing! Very kind and helpful!

Edna Williams was a wonderful sales associate. Very knowledgeable, kind and empathetic to our needs. She went above and beyond in her help.

Edna Was great. No pressure! I was there trying different recliners for over an hour. She was very helpful and saved me a ton of money. Very much appreciated.

Edna was awesome!! Give me the best discounts!

Nanka was wonderful!! She was so helpful and patient with my questions and with the online order. I will go back to her with any future furniture purchase!! She made it a pleasure!!

We were greeted by a friendly employee who helped us find exactly what we needed

I bought a couple recliners from this store today. Greg helped me, and he was amazing. He got me exactly what I was looking for and I paid way less than I expected to. I highly recommend this location. Also, ask for Greg. He's awesome!

Beautiful store and wonderful service. ❤️

Greg was very patient with me! I was very indecisive and he help me along the way! He is the best! I highly recommend him.

Melinda White helped me find the exact piece of furniture I wanted and needed! She explained everything in detail and spent time with me. She was the best customer service person I've had in years! Thank you Melinda!!!

Great store!!! We purchased a beautiful sofa, but ended up having some issues with it. The store manager, Mr. Mitchell, was so understanding and helpful. He took the time to listen to our issues, and went above and beyond to find a resolution. Good to see that excellent customer service still exists!!!! 😊

Greg was awesome! Best thing since pockets on a tshirt.

Debbie was very good and help full with the hole process.

Edna made it super easy and relaxing to find the recliner we were looking for. No pressure and super flexible with helping arrange our order. Would definitely shop here and let her help us again.

Richard was great. No pressure yet very helpful!

Great customer service, very helpful and knowledgeable.

Dealt with Greg Carmon. Wonderful experience. Everything went smoothly.

Great selection and helpful staff. We looked at 2 other furniture stores before shopping here and would have saved time by coming here first.

Had a great day our Nanka was very patients

Kaylin was excellent. She was very helpful without any pressure to us. She explained everything to us so in detail. She is a forever keep for the Ashley Store.

Excellent service with Melinda at the Ashley store in Brandon, FL The table and chairs was the same as we had seen online. Great price! Looking forward to receiving it on Thursday!

Richard is the man, very knowledgeable and understanding

Great services, Greg was very helpful, highly recommend, very knowledgeable, come and ask for him.

Greg was great to work with! I visited a few times and he made sure to take care of me.

Kristin was exceptionally wonderful and on a busy day she gave us time to look around and did not forget to come back to us. She was not pushy and very realistic with the products. We bought a living room set from her. We will be back soon for the bedroom set and dining set. Thank you!

Affordable on trend pieces and wonderful customer service. Found a dining table and had looked everywhere for real wood in a style we liked and finally hit the jackpot. Very happy with the purchase!

Jazmine is the best.

Loved it and all my questions were answered and thank you much excited for it being delivered bin two days

Awesome team!

If you’re not paying with cash, run like h3ll. Symphony Bank is a ripoff!!!

Greg did an awesome job helping us today getting everything for our new home! 10/10 recommend going to him

Great Service, the sales person was helpful with providing me with the information about product and pricing. No surprises.

Greg Carmon helped us when we were searching for a new sofa and was fantastic. We gave him our budget and our needs and he showed us many options until we found the set that was right for us. He kept us well under our budget & was super helpful. I won't hesitate to come back to him for more help in the future!

Gregg was an amazing, transparent, and knowledgeable salesmen.

I went to Ashley Furniture in search of a TV stand with a fireplace insert. I was looking for one to match my other furniture. Edna walked all over the store looking at the different TV stands and found one that matched my furniture and included shelving for me to display items on as well. I called later to check on the size of the unit and she was happy to measure it for me. I ordered it a few days later through Edna. Edna was a pleasure to work with and provided excellent customer service to me.

Excelente costumer service by Andrea

Mr. Greg has been and continues to be FANTASTIC! He worked with my husband and I from options on furniture down to financing and discounts. He is a no b.s. salesman who isn't pushy and really cares to make sure the customer gets what they want and what will make them most comfortable!

Greg is the best very helpful and I got exactly what I wanted

Melinda was so helpful and attentive to my needs.

Greg Carmon was absolutely awesome and very helpful with every question!!

Do not buy from Ashley. I bought a 3 piece leather living room set in February. I paid about $11K. In July I noticed discoloration on the recliner and peeling (which should NOT happen on leather). I contacted the store multiple times and customer service multiple times in late July. I was told that replacement covers would be ordered and sent to me in August. Then, that date was pushed back to mid September. Then that date was pushed back to mid October. When I contacted them recently to let them know, I still haven’t gotten the so-called replacement parts, which a technician would then need to come and install, they said that I might not get them until December ( they have been giving me a different month since July) because they are coming from overseas and are on back order. Trust me, with the holiday traffic, I will not receive them in December. When I paid for the furniture, Ashley received my payment immediately. There was no 4 to 6 month delay. Zero delay on getting my money. The furniture is also warrantied. So, they are not standing behind the warranty. Customer Service has told me several times that Ashley has the ability to simply replace the recliner, but they would rather drag this on, rather than simply replacing the recliner. So, beware of buying from Ashley. If something goes wrong, they will not stand behind their products. There are many other furniture stores that can be considered. I wish I had considered somewhere else. I purchased at the Brandon, FL store. Other Options: Havertys Furniture Rooms To Go Kanes Furniture American Signature Furniture

Do not buy from Ashley. I bought a 3 piece leather living room set in February. I paid about $11K. In July I noticed discoloration on the recliner and peeling (which should NOT happen on leather). I contacted the store multiple times and customer service multiple times in late July. I was told that replacement covers would be ordered and sent to me in August. Then, that date was pushed back to mid September. Then that date was pushed back to mid October. When I contacted them recently to let them know, I still haven't gotten the so-called replacement parts, which a technician would then need to come and install, they said that I might not get them until December ( they have been giving me a different month since July) because they are coming from overseas and are on back order. Trust me, with the holiday traffic, I will not receive them in December. When I paid for the furniture, Ashley received my payment immediately. There was no 4 to 6 month delay. Zero delay on getting my money. The furniture is also warrantied. So, they are not standing behind the warranty. Customer Service has told me several times that Ashley has the ability to simply replace the recliner, but they would rather drag this on, rather than simply replacing the recliner. So, beware of buying from Ashley. If something goes wrong, they will not stand behind their products. There are many other furniture stores that can be considered. I wish I had considered somewhere else. I purchased at the Brandon, FL store. @Havertys Furniture @Rooms To Go @ American Signature Furniture @KanesFurniture

I recently purchased furniture for my new home and had the pleasure of dealing with the best sales representative, Greg. He is exceptionally honest and genuinely cares about the customer's best interests. I never felt pressured or coerced into choosing something beyond my budget. If you're shopping at Ashley's, be sure to ask for Greg; you won't regret it!

Edna was so helpful and easy to work with!! Can’t wait to get my new furniture!!

Wonderful experience. Valerie was so super nice. She let us take out time and browse. Anytime we had questions she was there. Every time I came back she was always available and very patient with me. Today we went back and got our new living room from her and just in time before she was going to go on maternity leave.

Greg Carmon was an amazing salesman, his sales technique should be shadowed by all.

I was looking for a dining set that wasn’t available for online purchase so I phoned in and was connected to Edna who QUICKLY checked the availability and was able to honor the discounted rate that was advertised online. Within literally minutes, she broke down my options to purchase and before I knew it I had a tracking number for my order which will arrive in a few days. U rarely find associates as quick and helpful as she was. I was extremely impressed with w service she provide and I will be back for future orders!

Kayli Slocumb is a fantastic Salesperson. She helped us find the furniture we really like. She was very personable and professional. 😊😍

Was disappointed it takes so long to have furniture delivered. Because of a chair. If sofa is in stock why not chair that goes with it. Now I have to wait two weeks for delivery

Greg was fantastic! He went above and beyond to meet my needs with getting me the perfect chair. I'll go back to him again and again!

Was assisted immediately, very pleasant expeditiously experience

Staff was super friendly and very helpful in finding the furniture piece for your needs.

Worked with Greg - highly recommend!

I took my Dad to Ashley's to find furniture for his ALF apartment. Laura, our Sales Representative, was GREAT! She was so attentive & interested in dads needs & wants. Laura was so patient in showing us everything that dad was asking about, and thorough in her presenting the furniture. We HIGHLY recommend ASHLEY HOME STORE & LAURA for your home furniture needs .... And the Quality of the furniture is Wonderful.! Thank You Laura & Ashley HomeStore, Dawn & Dad

Brandon store, we purchase a dinner table. The sales men always stated that table was all wood but a few year later you can tell is not. Some areas are starting swelling now

They have the worst customer service serving from the Philippines. They never answer the phones or never complete a phone call. I had called three times this morning with three hangups. I'm trying to return a desk that the total cost was $174. Because I bought it online I am not allowed to take it to the Brandon warehouse. I was told I need to ship it myself. The shipping will cost me more than the actual item. I'll never buy an item from Ashley Furniture again.

We were looking for a headboard that had some special features and we had not been able to find it. We went to Ashley in Brandon and talked to Greg. He knew of a headboard that matched our needs. It was not in the store but he found it in their warehouse. Greg was so pleasant and knowledgeable about his products. He really made our day. Thanks Greg. You are awesome!!

Loved Melinda!!

Great service !!!!! 2 brand new recliners , come see him!

Greg was great and chose the perfect sectional for me! Perfect and super fast. Go Buckeyes!

Greg Carmon is the best thing since Krispy Kreme’s were invented! We appreciate your honesty, kindness and knowledge in assisting us with our purchase! We will be back only because of Ashley’s quality but also Greg’s customer service.

Greg was great today, Super patient and a great sport!!😺

Had a nice experience, have shopped before at Ashley’s so wanted to go back and find a bed. Kristen Middel was helpful. Will definitely shop there again.

Worst experience I have ever had. I will NEVER purchase anything from any Ashley Furniture ever again. There is ZERO customer service, ZERO care for issues customers are having in the first week after purchasing their furniture. The "Customer Support" line is a never ending circle of incompetent, rude and clueless folks. It took me over a month of fighting with them over their delivery drivers damaging my property and tearing my furniture during delivery to make any headway. Go anywhere but Ashley Furniture to save yourself some headaches.

Val was very helpful - made our shopping experience much easier

Greg was super helpful in helping me with finding a couch. Recommend.

Very helpful Wonderful customer service

Greg Carmon- amazing customer service!

Thank you Richard for your help in finding our living room furniture. Great service!! We will definitely come see you again.

Greg was awesome!

Had a very uncomfortable experience shopping at this branch of Ashley Furniture. My husband and I wanted to browse the vast variety of couches, as we knew the shape and size we wanted for a sectional, but didn't know color, texture, and some other features so really wanted to take our time. The sales associate who decided we were his, followed us around and wouldn't allow us any time to browse. When we said we wanted a sectional, he informed us we are too young and will move too often and that's a bad choice and told us what we should buy. I appreciate knowledge and sharing and general advice, but the approach was abrasive and that just continued. We felt forced into buying something, and following an overall horrible experience, he told us he wanted to watch us write a five star review, but we just awkwardly sort of left, as we knew we couldn't speak positively of the experience. To be totally fair - we love our couch we found and the selection here was good, delivery was phenomenal and the method of payoff was easy and intuitive. I have just never had a customer service or sales experience like this in my life, constantly demeaning and talking down on us like we were children. Will never return again, now that it's all paid off!

Greg helped us in Ashley’s he did a wonderful job helping me get the sectional i loved

They don’t stand behind their products, do business with anyone else.

Greg Carmen is the best!! So nice and patient!

Rich was professional polite and knowledgeable of their inventory. Made himself available without hovering. Purchasing was a painless process.

Greg Carmon helped me with my search for furniture and he PHENOMENAL! I left with a king sized mattress and the Tanavi sectional which I LOVE!!!! He truly went above and beyond for me. Thank you so much Greg! Additional praise for Greg 11/24 Came back again for another piece of furniture and Greg was present and ready to assist!!!! So thankful for his assistance and service!!!

Just purchased our new sectional! Val was very knowledgeable and helpful! Looking forward to getting our sofa home!!

Had a great experience here. Greg was so helpful and patient and helped me stay in my budget and I found the perfect couch!

Greg was absolutely amazing! <3

Jasmine was very helpful in finding the TV stand that I was looking for. Price seemed fair, and it was in stock at your nearby warehouse.

The salesman Richard lied he said he would give us a military discount but he did not! He was a smooth talker and I will do my best not to back to Ashley’s ever again!

I was looking for a guest bedroom set and Yeidy was so informative and helpful! I would definitely come back, based on Yeidy and how great she was.

Very professional

Hi highly recommended Greg C as one of the best salesman I e met in a long time. It was a pleasure and I will continue to do business with Ashley

Got a great bed at a great price and received excellent customer service!

The salesperson couldn’t be more knowledgeable nor helpful. He was very pleasant and spent the time with us needed to make a purchase.

Greg Carmon is the best!!! He was such a great guy and so helpful. Thanks so much for the wonderful experience and perfect couch purchase!

Greg was awesome!!!

Spent over $2,000 in the store on a sectional. The delivery guys ran the dolly into my wall causing damage. To top it all off after they left I noticed a large rip on the corner of the sectional. I call customer service and it was the worst experience ever! I called 6 days ago and they told me they had to schedule someone to come out and look at it to see if they can fix it but they couldn't schedule anyone for over 2 weeks. I asked to speak to a manager and was transferred, the manager said she would escalate it and have someone call me back. 6 days later I'm still waiting for the call back. I call customer service again and now I'm told I refused the tech to come out and inspect the damage. I never refused anything!!!! Now I'm being told it will be again almost a month before someone can come out to inspect the damage. This company is horrible and the customer service is even worse!!!! I will never spend another dime in this horrible store!!!! Still waiting on someone to come out and inspect the damage that their deliver drivers, meanwhile I have a $2,000+ sectional with a massive hole in it!!!! So frustrated!!!

Amazing Customer Service From the second we walked in the door, Melinda was right by our side every step of the way. She helped us with selections and made sure that we were satisfied up until the moment we left the store. Would definitely recommend!

The person we dealt with was Richard "Rich". He was awesome! I just moved to Brandon and needed living room and bedroom furniture for my apartment and had a limited budget. He didn't try to upsell me on things I couldn't afford, but did his best to get me the best deal possible. I highly recommend you soak to Rich when you shop at the Ashley Store in Brandon. I definitely will.

Greg was very knowledgeable, helpful, and friendly. He knows his products and was able to share ideas. Our overall experience was pleasant.

Loved our experience at Ashley’s today. Melanie helped us find the perfect chair for our daughters room! I would highly recommend Ashley’s furniture to anyone looking for furniture. Beautiful sales floor and every associate was so polite. Wonderful prices too!!

Edna at the Brandon location was the best sales person we have ever dealt with!

Laura was grea! With her expertise we were able to choose the best pieces for our home.

Worked with Mrs.Edna to get the perfect bedroom set!

Great service!!

Nanka and Edna were super helpful when we bought our couch! We love to have freedom to shop without anyone following us and Edna let us do that and would check in on us. Nanka helped us check out and made the transaction smooth.

Edna was great 👍 she introduced herself and let us go on our way checking on us while noticing what we liked. She was informative and relatable. We picked a sofa we walked by but because she listened to our wants, it was what we were looking for. Thank you Edna!

Beautiful store with friendly people! Nanka was wonderful! She was so patient and knowledgeable and helped me find the perfect piece.

We just purchased a beautiful wood bedroom suite from Ashley. It was a stress free experience, no aggressive sales people. Kaitlin was our sales agent and very helpful answering our questions/concerns. Looking forward to delivery.

Greg was extremely helpful in finding our new furniture.

Edna was excellent!

Edna was very friendly and helpful! She offered her honest advice and helped us find the perfect dining room table!