Ashley HomeStore Brandon, FL
Here at the Ashley HomeStore in Brandon, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Tampa, FL area since 2006. Our dedicated and experienced Sales Manager, Patrick Noble, supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Brandon, FL Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
The customer service here is trash. Stay away from this Ashley!
Went in and bought a sectional and had our delivery set for a certain day that I could take off of work and they told us we would get a call to confirm the time. Well a day before delivery I still haven’t received a call so I called the store myself and they decided to tell me that they didn’t get our couch on a truck so it wouldn’t be delivered on time. They told me the soonest it could be delivered was 2 days later which again I had to take off work. We called the manager the next day and he offered nothing to make up for all of this. Luckily our delivery guys were super friendly and quick, however we will not be returning to Ashley furniture.
Clean large showroom with lof selection medium pricef
Very busy, but nice store SMS friendly sales person.
Ashley furniture is not reliable. customer service sucks and so does their furniture.ohhh the furniture looks nice but don't last. the store will promise you things and they don't deliver. they confirm things and still don't deliver. when it's all said and done you have to go back to the store that you Originally purchased the furniture from when there's issues. . So hopefully you don't have any issues
Ordered a table with next day delivery and was told they would call at 7 in the morning with a time frame of when the would come .. that was a LIE .. they called but didn’t leave a message . Called back and they said they was sorry I’ve missed them . This was on a Wednesday . So they told me they could get it out on Friday I said okay and to expect a call Thursday with time frame .. well guess what no call ! So I called Friday Morning to see when my time was Ana they said I won’t get it for another week !!! Well talked to someone in shipping and they said they would call me back at 1230 to see if it was on a special truck . Well 1230 cams no call waited till about 2 and still no call ... so called the store and canceled my order ! Will not buy from them again or recommend anyone I know to go with them !
Kaitlyn was very helpful, allowing us to look at our own pace without pressure. Answer all our questions and offered suggestions when needed.
I give it 5 star service. Richard was not only helpful but extremely knowledgeable. I told him what I wanted and he gave me savings with an awesome package deal. Absolutely loved the customer service. He was relatable and extremely honest.
Large furniture store with a good selection of home furniture, decor and mattresses.
When you go to this location, ask for Kamela- hands down!
The inflexibility of Ashley's customer service policies made my last sales experience unsatisfactory. I have been a customer of Ashley since 2011 I have accounts in both my name and my husband's name. We have purchased our furniture exclusively from Ashley. Yet when I needed an exchange I was told it was against policy and there were no exceptions. It's the kind of experience that makes you question your loyalty. I would like to speak to someone in an executive position regarding exactly what my experience was if you truly care about my experience you'll have someone contact me.
Great prices and service
We walked in didn't get greeted we came today to buy for a sofa and love seat set we saw online and we walked around for 30 mins looking for the set and also looking at other sets walked by multiple employees chit chatting with each other but no one said hi or asked if we needed help the entire time we were in the store. We decided to leave 3 employees by the door chatting each other didn't even say bye or have a good day. So disappointed won't be back. Won't be buying from Ashley's and will be telling about my experience.
I WENT THERE A WEEK AGO TO SEE WHAT KIND OF FURNITURE AND THE QUALITY , TALKED TO THE STORE MANAGER TO SEE IF HE HAS AND FREE DESIGN SERVICE HE SAID NO BECAUSE I NEEDED HELP TO GET MY WHOLE HOUSE AND MATTRESSES , IWAS KINDA IN HURRY TOLD HIM TO CALL ME IF HE HAS AGOOD DESIGNER TO HELP ME WITH MY HOUSE TAKING CARE , HE NEVER CALLED BACK AND I CALLED HIM FEW TIMES LEFT MESSAGES , IDIDNOT GET CALL FROM HIM AT ALL VERY POOR AND HE WAS LOST WHEN IWAS THERE DOING MANY THINGS HE DIDNOT EVEN HAD TIME TO TALK VERY POOR .