Ashley Store Clearwater, FL

I am very disappointed and frustrated with the service from Ashley furniture. We were making purchases and hoping to do a payment plan, but with that plan we were not told that we were actually signing up for a credit card and that was something we were not interested in at the time. When we got the email about the card, I called having questions about why I was not told up front that we were signing up for a credit card and all I was given was frustration and attitude. It happened to be the same girl who also sold us the mattress and mattress cover(which also ended up being $100 over what she told us initially). I do not recommend this location due to them not being upfront and honest with their sales and payment methods. Very sneaky and unprofessional.

Never had such a poor customer service experience than with this store. Ordered a piece of furniture 6 weeks before needing it and was assured a specific delivery date only to find out (by chance) that it was completely out of stock. No real explanation other than “we just don’t have it.” Thank God for Amazon coming through as my plan B with a better price and delivered in 3 days. I do, however, appreciate my sales person who tried her hardest to help out and who was very kind but wasn’t able to make it happen. Never again Ashley Furniture. I will take my business elsewhere.

Furniture was delivered damaged. Every call is routed to a foreign country with no way to talk to the store unless you go there. The service team is absolutely awful and difficult to deal with. They sent the replacement part to the wrong address. Do yourself a favor and purchase from Kane's or Rooms to Go. I've wasted countless hours trying to resolve this, regarding the message below, too little, too late.

NO in store service!!!!! Pakistan is who you try to speak with, good luck.. I WILL NEVER BUY FROM ASHLEY FURNITURE.. AGAIN..NO SERVICE.

Theresa was extremely helpful!! I was looking for furniture for a new apartment and she showed us such amazing options! She was attentive and brought an extremely positive energy and attitude throughout the whole experience.

We recently purchased new furniture and had the pleasure of working with Jordan Perry. From the moment we walked into the store, he was welcoming, knowledgeable, and incredibly patient. He took the time to understand our needs, style preferences, and budget, offering great suggestions without ever being pushy. His professionalism and attention to detail made the entire process smooth and enjoyable. Thanks to his help, we found exactly what we were looking for — and we absolutely love our new furniture! If you’re looking for quality service and someone who truly cares about helping you make the right choice, I highly recommend Jordan Perry. A fantastic experience from start to finish!

Nick and Sean were amazing. Very knowledgeable and helpful. Highly recommend this store. Whether you are buying a couch or a bed….they have you covered.

Answer your phone!?!

I am extremely disappointed with my recent experience with Ashley Furniture. I placed an online order that was later cancelled, but despite the cancellation I have not received my refund. What makes this even more frustrating is that I have already called your customer support team six times, yet the issue remains unresolved. Each time, I was assured the matter would be taken care of, but there has been no progress. This lack of follow-through and accountability has caused unnecessary stress and inconvenience. For a company of Ashley’s size and reputation, I expected far better service. Holding onto a customer’s money after cancelling a delivery is unacceptable, and the repeated calls without resolution only reflect poorly on your customer support process. Case Number: 10600041 I urge you to address this issue immediately and ensure that my refund is processed without any further delay.

Update9/19/25 Once again totally dissatisfied. Finally after numerous discussions a tech came out to exam problems - conclusion normal wear n tear although extreme and possibly defective. What a waste of my time, my energy, my money my issues with my sofa cushions two of them having deep craters, and lots of creases Not only is it unsightly it is very uncomfortable, it is not normal wear and tear as the technician stated it’s extreme and Ashley Furniture will not budge on helping me out. They clearly do not care about their customers. Customers do not come first with Ashley. I will be taking this matter further to corporate A very terrible awful experience with subpar furniture and subpar customer service technicians management .Buyer beware 9/3/25- UPDATE I have NOT heard from anyone regarding my matter after emailing your solutions dept as you stated to do.I feel I should have heard from someone - it’s been 1 week. Once again I am very disappointed and dissatisfied with Ashley furniture , Their subpar furniture and horrible customer service. I am stuck w a piece of junk sofa. Can somebody please help!!!! DO NOT, I repeat DO NOT purchase the extended warranty ( regard)from Ashley furniture. I am also VERY disappointed in the subpar furniture Ashley sells. I purchased a $3k sofa 13 months ago . The wear n tear is awful. 2 huge crater like holes and creases on bottom cushions and a bowed out arm rest, which look awful and are very uncomfortable .This isn’t normal wear n tear . We are 2 adults who work full time,the sofa is not used and abused. I called the Warranty department and I was out of Warranty . The Warranty department advised me to call the extended warranty company , Regard . After several phone calls with them , dealing with incompetent customer service reps, and several emails pictures back-and-forth,They rejected my claim. the terms and conditions of the extended warranty are ridiculous. They do not cover anything that would happen in normal life to a sofa. For example, they cover such things as a burn, things that don’t happen most of the time .I called the store in Clearwater Florida, where I purchased my sofa to ask for some type of help. I was not able to speak to the manager. I kept getting told he was busy and the associate really couldn’t help me . I am stuck with a $3000 sofa 13 months old that looks terrible and is obviously very poorly made and or defective with no recourse. I do not recommend purchasing anything at Ashley ,dealing with their associates, Customer Service or Warranty departments. It would be nice to hear from a representative to rectify/resolve my issues.

Molly Was exceptional and assisted me greatly. Took her time. The price was awesome as well! Sean the manager was very helpful as well in getting my delivery scheduled. Thank You Ashley!!

I am beyond disappointed with this store and its deceptive practices. They eagerly sell you a warranty with promises that “literally anything can happen to your couch—even if it burns down, it’ll be covered.” Yet when the time comes to actually use it, nothing is ever covered. This is a clear example of dishonesty—saying whatever it takes to close a sale, with no intention of honoring the agreement. It’s shameful to see a business built on misleading customers. If you value honesty and trust, avoid this location entirely. You’re far better off purchasing online, where at least you don’t have to deal with the dishonest sales tactics this store relies on.

Bought a very pleasant recliner here with a 5 year warranty to boot!

Stefan was a great sales person, really explain the furniture and showed us different brands! Very polite!

Very disappointed with Ashley paid twice for protection plan and when you call to receive service they have any excuse to deny it. Never again don’t bother to get the plan waste of money

Today i went in Ashley furniture and my husband and i were greated by Molly. I knew what i was there for so it would be quick. Molly kindly approached and asked what we were looking for and led us right to it. She had an answer for all of my questions, she was not pushy, she was very patient and educated. I was so happy she provided wonderful customer service. Ask for Molly and you wont be disappointed. Shes not like other pushy sales people.

Thanks Alessandra! I was really struggling with mattress options and you helped me out! Your the best!

I will never buy from the store ever again. I will never refer anyone to the store ever again. I made a mistake and bought over thousands of dollars in furniture from them to furnished my place. I made sure that I purchased the warranty they went over the warranty with me. Told me exactly what it covered and what it did not cover. After two years I finally needed the warranty and I was denied. They said it was normal, where and tear damage and it is not. They will not even send somebody out to look at it to even decide if it was even normal, wear and tear. do your research, look on Google, look up their warranty. It’s not just me saying this. They will never get another dime from myself, my husband, my family, my friends, and my associates. Complete garbage!!!!

HORRIFIC service from this place! I purchased a bedroom set and while in the store my sales rep asked what size box springs I want. I said I want it to fit just like the floor display we were standing in front of. Delivery day comes and my mattress is sitting WAY too high so I ask if I can swap it out for lower box springs. This isn’t me saying I changed my mind or I want to return everything, I just want the correct box springs. When I asked for help I was immediately dismissed with “All sales are final.” Not even willing to step up and try to do anything. So my rep says “call customer service”, which I did. You guessed it, overseas call center so I got nowhere. When I told my rep I couldn’t get anywhere with customer service, her response was the screenshot. Pretty telling as to the type of company this is. BUYER BEWARE. If you have any issue at all they’re just going to tell you to call customer service in India. UPDATE: Ashley Furniture replied to my original review asking me to email them. I emailed them, it's been three days, still no response. This company does not care about their customers.

Short story: Furniture is nice but don’t rely on them to stick with when they wait items will arrive. Long story: Paid for 2 recliners and another chair. They said it would be here on the 12th. Then I get an automated message that the delivery would be the 14th. Here we go. Today: Delivery comes and only 2/3 chairs are on the truck. Really? I called and they said the 3rd recliner would be here 3 days later. They never let us know of any changes. Never. What the heck? You’d think a large company would have their crap together but I guess not. It’s just disappointing when you already have to wait 2 weeks just for it, and longer than the original promised date. It’s sloppy.

I lost my note but but they are great

OJ is the best! This review is long overdue, but thank you OJ for your help. Your kindess, humor, and customer service is unmatched. Thank you for making our furniture shopping experience actually enjoyable!

UPDATE: TWO WEEKS LATER Received $1100.....we spent $2182. This is absolutely unacceptable!! The store blocked my number from calling, but was able to call from work no issues?? I have filed a complaint with the BBB! I have also contacted two TV news stations to do a story!! I want the remaining amount!!!! .....I was so excited to purchase the Maggie sofa and ottoman and another rocker/recliner. The items were delivered to our condo on a Thursday and the two delivery guys absolutely refused to even attempt to get them up the outer stairway. They stood the sofa up on it's END and said, "See, it won't fit". My husband even tried to tell them if they turn it on the side, it would fit and he even offered to help. They got agitated and again said, "It won't fit". We were furious and told them to just put them back on the truck and return to the store. The next morning, we went to the Clearwater Florida store to complain. All they offered was a replacement sofa and to try again. We were upset at that point and just asked for a refund of the total amount. They told us we'd have to call customer service which I did. And guess what....they said we'd have to wait 7-1o days for a refund. UNNACCEPTABLE!!!!! We are still without living room furniture as we wait for a refund so we can go somewhere else to purchase. Never again!!!! Day 10 still no refund.

Excellent customer care & service at Ashley. He found us the perfect dining room set that wasn’t even on sales floor.

I’m sharing my review because this store has a lot of reviews stating the negatives about the customer service. The customer service that happens outside of the store is 100% out of their control which i can say is not good service. The customer service INSIDE the store is lovely. 10/10. I worked with Molly and she’s so sweet and kind, we furnished our house with her help. I had some issues with my dining table and i moved an hour away from the store. I had to drive all the way back there to figure out why my order was canceled and i was immediately greeted by Molly who took me over to the store manager Zach and they solved my problem immediately after all the trouble i went through with the service outside the store. They handled it so quick and so promptly and my table now arrives in a few days after a month of back and forth. I do recommend Ashley bc the quality is great, the service and delivery is lovely!

Brett C. was very helpful. We ended up buying a sofa and appreciate the time he spent with us to explain all the features and optional warranty coverage.

We entered the Ashley store during their Memorial Day Sale and we were greeted promptly by Katelyn. We told her we were looking for a casual dining room set for our kitchen area that had matching counter stools. She walked with us to the area where they were while asking how big an area we had to fill. Katelyn was very knowledgable and extremely personable. We were very happy with our purchase and the professional customer service that was provided by Katelyn! Well, I could stop there and that would be enough but honestly there was so much more. The delivery was made within days and the delivery team that showed up at our house was very polite, worked quickly and was very careful with our furniture. The logistics communication process and follow up were on point as well. Great experience overall!

I purchased living room and bedroom furniture 2 years ago and went back to get 2 more recliner and I plan on getting a love seat sleeper

They sold us the wrong item . Customer service was a pain to deal with. Still waiting on a refund. Recommend staying far away from these guys

I spoke with Arielle and Katelyn, who both were excellent in helping my wife and I in purchasing our new bedroom set. They were knowledgeable, friendly and gave great advice about the purchase, delivery and sale prices. When we purchase more furniture we will be talking to these ladies. They represented Ashley furniture in a very professional and caring manner. Great job!

Extremely Disappointed – Poor Assembly and Worse Customer Service I purchased a dining table from Ashley and paid nearly $100 for their in-home assembly service. Unfortunately, the experience was a disaster. The team that came had no idea how to assemble the table: they left screws missing and loose, switched the legs multiple times, scratched the finish, and even used power tools improperly—despite the manual saying not to. They left the footrest bar upside down and the whole table unstable and unsafe, especially with children at home. I documented everything with photos and videos, but Ashley refused to replace or take back the damaged table, even though the issues were caused by their own assembly team. They told me that due to company policy, I had to keep the damaged table and accept a basic repair—no replacement, no refund. This isn’t about the quality of the furniture itself, but about a company that fails to take responsibility and offers terrible customer service. I won’t be shopping here again, and I strongly suggest you think twice before paying extra for their assembly service.

Very nice and clean. Was approached by Megan and was very helpful. Received a great deal on a sofa

Great service and good prices 👍

The store had everything i needed and at good prices. The salesman was the best helpful not pushy. I will definitely shop here again.

So far I am not impressed with Ashley in Clearwater My 96 year old mother ordered furniture and paid for the white glove service to have it delivered installed and placed where it needed to go. I got the call saying they were 10 minutes away. I rushed to my moms and proceeded to wait another 40 minutes for them to show up. The bed frame didn’t have the correct brackets and the dresser was missing the legs. They came back 3 days later to replace the brackets but didn’t bring the legs for the dresser. We have spent literally hours on the phone with overseas customer service. Everyone tells you something different. We were told they would send a new dresser and pick up the other one. Yesterday someone dropped off legs. I guess my 96 year old mother is supposed to turn the 100 plus pound dresser over and install them. But wait it gets worse they aren’t even the correct legs. Almost $1800 she spent for horrible delivery service and even worse customer service. We will be sending it all back and buying somewhere else.

Good service and Katelyn was really amazing.

Great experience at Ashley. We found the perfect bed, good price and service. Caitlin/Katelyn (spelling?) was on top of things, excellent on all fronts.

Meghan was personable

The. Store was very well set. The staff was placed out of the way and very informative Theresa came in on her day off to set the deal. Very pleasant. Thank you

Unfortunately I have to leave a negative review due to it being impossible to get in contact with the store via phone. On may 23rd I visited for a couch and was assisted by the sales rep Darian. I was told that I could “CHECK” to see if I was approved for an Ashley credit card and how much money I would be approved for. After checking I ultimately decided not to open another credit card and bought my couch out right. Darien assured me that nothing has been opened in my name because I still needed to sign an agreement paper if I actually wanted an account with them and it’s a soft check. I was under the impression nothing had been opened and I would not be sent a credit card based on what I read on the screen and what I was told. I expressed to him that for this very reason I do not like to open new accounts but I was assured nothing had been signed to receive an official credit card or open another account. Today I noticed that a credit card was in fact opened in my name and on my credit report. Now I’m having to jump through hoops to get it removed as this is not something I want to my name. And could impact my score. I’m writing this because I was told this would be a soft check to see what I was approved for and would not be opening a card and don’t want anyone else to have to go through the same.

Great customer service, we walked in and were immediately greeted by Mr. Darryl Cameron who asked is we were specifically looking for anything. We informed we weren’t sure, there was no pressure and stress free. When we decided on a piece, it was a hassle free, professionally handled experience. I thank Mr. Cameron for an enjoyable shopping experience, especially when I don’t like shopping ! Thanks again ! God bless.

Molly is the best ,she was very patient with us ,answer all our questions for 3 long hours.

My salesperson Theresa was great

The staff at Ashley was outstanding. Molly took the time to listen to what I was looking for and showed me everything I was looking for. She was great. I am very happy with my purchase experience. Thank you, Molly.

Katelyn was extremely kind and helpful! I walked out feeling extremely good about my purchase and very well cared for. I am in sales and tend to be quite tough when it comes to being satisfied with sales interactions when I am the customer. Katelyn surpassed all of my expectations and then some. And she had an eye for my taste and knew exactly what to show me. I will definitely be back when it comes time to purchase again!

It was a fabulous time. We went in looked around and found what we wanted with no pressure. Once we found it we asked for help and the woman got us what we wanted. Set up delivery and we were on our way. So awesome not to be pressured and overall wonderful experience.

Kaitlin was a delight to work with. Can’t wait to see get it.

O.J. sold us our couches. Very pleasant gentleman. Couches were delivered on time,guys were great. Took all the boxes and dosposed them. Will definitely go back if needing other furniture. Also would highly recommend them to other.

The salesman Andrew was extremely helpful and nice and patient. Have not go t our furniture yet but hopefully it will go as well as it did in the store 😀

Great service and competitive pricing

Theresa @ Clearwater Ashley is amazing! Super nice & very helpful. With her assistance, I picked out an amazing sofa & 2 barstools! Thank you Theresa!!

Great. They had just what I saw on the website.

Buyers Beware! Ashley's customer service has gone to the lowest level. They sell you furniture that you will be stuck with no matter what they say. I purchased a dining room table, 6 chairs and server and was told by the sales person that if it was defective or unacceptable in any way to tell the delivery driver to take it back. Upon delivery the chairs all wobbled and the cushions were hard as a rock and the server wobbled as well. I told the delivery driver to please take them back and he refused. When I pressed the issue he called customer service and they said someone would come out and if it was not corrected completely I could return them. When the repair person came out he fixed the wobble but said he couldn't do anything about the chairs being extremely uncomfortable to sit on and that I needed to go talk to the store manager. The store manager said they no longer do customer service in store. She was rude and wouldn't even give me her name for when I called. She said she wouldn't give her name for safety reasons and I hadn't even raised my voice I was just following the maze they created to keep them from having to deal with customer issues. They take your payment and then take you in circles if there is an issue. I'm stuck with chairs no one will want to sit in.

Our shopping experience was very positive. Our salesman Steven was highly knowledgeable and very pleasant. When I needed to make changes to our order, Sean and Lauren were very helpful.

Meghan was hands down the best ! Working from out of state she made it so easy!

I had a great experience at this store working with Katelyn. She was extremely helpful and attentive. I went to 4 other furniture stores before finally going to Ashley Furniture and I ended up purchasing the first couch that Katelyn recommended based on my preferences. She knew exactly what I was looking for and was so kind and helpful I’m explaining every single feature of the couch, the delivery process and the warranty. I would recommend going here for all furniture needs. Prices are very reasonable & the sales representatives are very helpful and not pushy like at most other furniture stores.

My salesperson was OJ, he was non-pressure & made me feel relaxed & has a great sense of humor. I bought a queen Sealy mattress-firm style which was very comfortable for me. I've had several back surgeries. And getting $1000 off the bed didn't hurt either. Definitely a 5 out of 5 experience. If you decide to go...it was the Ashley on hwy 19n in Clearwater...and ask for OJ!

Excellent selection of quality attractive furniture. Andrew was very knowledgeable and friendly, and helped me select the perfect furniture for my home. It was a very nice experience.

My husband and I are downsizing after being married for 56 years. We needed new furniture but had not been furniture shopping for a very long time and did not know where to begin. On our first day out we were fortunate enough to walk into Ashley's in Clearwater and be waited on by Katelyn W.. We had size restrictions so did not have a lot of flexibiity. Katelyn was so patient and helped us find a bedroom set made out of Mango Tree wood. My husband both really liked this set a lot. Katelyn was very professional and would not give up until we found something that worked. I would highly recommend Katelyn and look forward to working with her in the future!

Nick was very helpful and efficient. He listened to what I was looking for and found the best matches.

I went to buy new nightstands or side tables for my bedroom. Ashley Furniture has a very nice assortment of these items. I did not buy either of these items because I was not happy with the way the delivery and assembly instructions were presented to me. I was told the side tables that I purchased only needed the handles put on the drawers only to find out from the salesperson that the items needed to be fully assembled because they came in a flat box and would be dropped off on my doorstep. I was then told that I could change my order to Premium Delivery for an additional $60.00. I felt this was unfair because the assembly instructions were not confirmed by the salesperson before they ran my credit card. I had to immediately cancel this order because I cannot assemble the tables due to my recent knee replacement surgery. Ashley Furniture was very quick to process my order to my credit card but now I have to wait 5 business days to get reimbursed.

I will never shop at Ashley Furniture ever again. They mess up my whole order. You can't talk to customer service because no one there barely speaks English. I buy for white glove service and they only set up one of my beds when I have 3 beds. The guy Sean who is the manager was no help at all. BEWARE OF THIS STORE. Update: So I have send 2 emails to the email address that was provided and I get an automatic response that I guess they send to everyone who has an issue. The crazy thing is I never received a box spring that I ordered and I have been charged for it. I even have gone to the store the day my items were delivered to file a complaint and I'm still waiting for the corporate store to call me. So I have looked online (Reddit) and it seems that a lot of people always have the same issue as mine. So please if you order from any furniture store be prepared to not receive your items, assemble your furniture together or even get your money back. I guess next step is to contact a lawyer and take them to court. I really didn't want to go this route but they have given me no choice.

Great help. Someone assisted me right away on my trip to look and again on my trip to purchase. Explained everything and delivery when I selected

Saleswoman was awesome.

Very smooth and efficient No time wasted but not rushed

Molly was great- very helpful without being a forceful sales person.

Nick at the Clearwater store was a great help! Thank you Nick!!

Katelyn was awesome to work with. She was patient, knowledgeable, and helpful.

Nick was very helpful in

Ann was great, told her I was moving and what I needed and we looked at a bunch of options, saved a bit as well by getting it all at once

Our floor associate was helpful and was able to give us the price from the website the chair was every thing I expected

Great customer service. They made the process very easy

Was fantastic great customer service Katelyn was amazing

Thank you Nick for your great service I’m very happy to be your customer and I give you 100% excellent service

Ordered some pieces for my Mother in law that has lost everything in a hurricane. She is finally being able to move back home after 7 months. She is older and not comfortable driving on the highway, Theresa has been very helpful in assisting me, ordering from pictures and we are excited for her to receive her first couple necessary pieces. Thank you Theresa!!

Found exactly what I wanted and Ann was very professional. Great place to shop for furniture!

Arielle took my call, as si wa d looking for an item, she couldn’t find it in the system as it was discontinued. She had me describe and walked the store floor and found it! Thank you!

I have never had a worse experience with a company in my life. We spent over $13,000 at Ashley Furniture on a bedroom set, adjustable base, and mattress. When the delivery team arrived, they claimed the bedroom set was incompatible with the adjustable base — something that should have been confirmed long before the furniture showed up at my door. We had no choice but to refuse the set and keep only the mattress and frame. When we called management, they insisted the set was compatible and promised to send the delivery team the next day to pick up our old mattress (which they just left blocking our hallway) and properly deliver and set up the furniture. Instead, the team showed up four hours early while my husband and I were at work, with an empty truck — there to pick up a mattress only, no bedroom set. When we called corporate for answers, they told us the delivery was marked as canceled and that there was nothing they could do — not even refund us the money they were more than happy to take. This company is a complete disaster — incompetent management, zero accountability, and absolutely no respect for their customers’ time or money. I will never shop at Ashley Furniture again, and I strongly urge anyone considering it to think twice before wasting their hard-earned money here.

Nick was wonderful from the moment we walked in. Took good care of us from start to finish. Explained all of our options and made it a smooth purchase. Thanks again Nick for all your help.

Ordered a desk and credenza online based on the pictures and reviews. The quality surpassed my expectations. Furniture is beautiful and well made. Delivery was flawless. I’m so impressed I went into the store to find a dining room table. Highly recommend.

Darryl met us at the door with the most incredible energy and immediately started guiding us through a journey of discovery. Beyond impressed. Highest possible recommendation - seek him out! We learned more about materials, construction & our own expectations than we could have imagined. A++

Nikolai was a huge help at Ashley in Clearwater. We were having issues purchasing a couch online and we walked in to everything filled out and ready to go for us! He is great, if you go to that store ask for Nick!

Ask for Anthony!

Ann was very helpful and knolagable

We came to find the right sectional. We had a great experience. We met Fernando the manager and Darian was our salesman. He answered all my questions and was very helpful. We'll definitely be back.

The staff at Ashley furniture were very helpful. I had a couple returns to make and they made that process super simple! Great store and staff!

Love the selection and style. Would appreciate a better warranty without the purchase of a too expensive protection plan.

We picked Ashley as their furniture has proven to be better quality than the competition. We were assisted by Caleigh, who went above and beyond to make sure we walked out of the store completely satisfied. Later, when we needed to make some adjustments to our order, she ensured everything was swapped/delivered. I highly recommend this store, and Caleigh as your assistant!

No trouble here at all. Kate was straight to the point, took care of us quickly and professionally. Definitely recommend her to anyone purchasing from this store! Delivery was smooth and without problems.

Ashley customer service at the Clearwater store was A+++! Darian the floor sales rep and Fernando the manager were an absolute pleasure to work with and I very much enjoyed my time getting to know them! Would definitely make a special trip to Clearwater again just for the customer service experience! Great job gentlemen! Keep rocking it at Ashley!!!

Darrell was great. Highly recommend him.

Loved working with Darryl on the purchase. He was SO helpful and easy to work with and knowledgeable about the products.

We have been a loyal Ashley’s Furniture customer for years! And they never disappoint! We bought a new LR set! And Darryl helped us find the perfect fit for our needs! (& wants!!) can’t wait to get it delivered now!!

We never got our belongings but they want a rate so bad!

Came in to browse for a dresser and chest of drawers. Katelyn W helped me out. After thinking it over for a few days I purchased the Trulani Dresser with mirror and the matching chest of drawers in white. Had them delivered a few days later. The delivery guys did everything. Set them up perfectly. They are absolutely gorgeous! Edit: I have a small room so they could only fit next to each other.

Ashley had everything we were looking for. We were greeted but given time to browse without pressure. When we were ready to place our order, Molly was attentive and gave us options for purchase. Our experience from start to finish was uncomplicated.

Found what we needed. Easy to deal with.

First of all, I wanna say that my review is not a reflection on the quality of the furniture or my sales person. Roman was our sales guy several months ago and he was wonderful. He was incredibly helpful and often answered questions for us outside of work hours whenever we need help. My problem is the fact that me and my Ordered, and paid in full, in cash, $15,000 worth of furniture. Not only was our delivery messed up the first time, we still have not received full bedroom set that we ordered. We were told that our bed set was on backorder then over 30 days later when we were told it would be delivered. We got another text message saying it was gonna be another month before it came in. Our bedroom set was supposed to be delivered yesterday and it still has not come and we have heard nothing from Ashley furniture. I can’t tell you how incredibly disappointed I am in the fact that we spent almost $20,000 on this furniture and not all of it is delivered yet and it’s been three months. Poor communication, and not keeping their word on Our delivery date is absurd. You would think if you had customers that spent this much money all at once in full, we would be treated much better. Not that it matters. Whether you’re financing or pain in cash, you should still be treated A++ But the fact that we spent this much money, makes me sick and we still haven’t got what we paid for.

I bought a bed, two night stands and a kitchen table from this store.they made five attempts to deliver the bed and every time they sent the wrong bed,I had to rework my work schedule to accommodate the delivery, after the 5th attempt I am demanding a refund. Nobody from this store did anything to rectify the problem or even apologize for the inconvenience. I would not recommend this company to anyone poor customer service and bad management.

Anne was very enjoyable to work with and really tried to meet our needs and desires. Good experience.

Great wall hugger reclining sofa on sale.

My mother purchased a recliner here to use after her breast cancer surgery, which she is currently recovering from. It was missing a part on delivery, therefore making it defective and they were notified within the required 3 business days by the delivery driver and me. Nobody can tell me when the part will come, if ever, so I decided to return it because she needs to be able to use it and we need to get another chair elsewhere. I went to this location in person where it was purchased to try and resolve the matter, and they refused to accept a return violating their own terms.

A little upset the way the seller didn't even say thank you for our purchase i found it odd , love my new furniture though

Molly was very helpful in guiding us to the furniture we were looking for. We were pleased to find that everything was in stock & our experience was very positive.

Very pleasant experience. Staff was friendly, courteous, and professional. They listened to what I was looking for and was very helpful in showing what was available.

Arielle was absolutely amazing! We plan on returning to purchase more furniture in the future.

It was great! Molly was helpful and patient helping me make my decision. She was knowledgeable and very easy to work with.

Molly did a great job making sure we picked out the right furniture

Walked in the store, looked at numerous loveseats and was not even acknowledged so I left. Everyone walking by me with iPads and no one offered to help.

Molly was very helpful and professional 👏 A very pleasant young lady.

Ann was very nice and easy to work with!

We're very happy with the couches we received. The two delivery guys that came by were very helpful. It was challenging to get them into the house, and they did a fantastic job! (They should get a raise or a bonus for all the trouble it was!) ! I would highly recommend.

Poor quality products and poor customer service. I bought a sofa and chair, coffee table, and end table and lamp. The coffee table and end table were delivered via direct ship. The coffee table was placed against my door and I couldn’t get out of my house. (Extremely heavy). The coffee table was broken (marble cracked down the middle) they sent me another one and it was again placed against my door and I couldn’t get in. Both times I had to get someone to help me move the box away from my door. When the second table arrived, it was also broken. (Again marble cracked down the middle). The store was not helpful, didn’t return multiple calls when I finally got through and left a message and the foreign customer service didn’t help me the first time I submitted photos. I had to call back a second time and they said they never got my first claim. (But I have emails sent and spoke with a rep on the phone who said she received the). When my chair and sofa were delivered, the chair wouldn’t shut. The delivery guy rushed me along and said it was normal that it was difficult to shut. When they left, I noticed its tilted forward. The store set up a technician to come out in 2 weeks (first availability). I would not recommend buying anything from this company unless you want a headache every step of the way. I would give zero stars if I could.

Stopped by Ashley Furniture looking for a new love seat. I told Brett what I wanted, the first one he showed me had all the bells and whistles I was looking for and more. I would highly recommend Ashley’s warranty program for peace of mind and value.

Great customer service Brett was on top of it

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

The sales woman was nice. Helpful did her job. The delivery came when they said it would. Put together the furniture quickly and cleaned up after themselves. The reason for the 3 stars was we were told we had like 48 hours to report any issues. Well I tried doing that within the time frame and nothing back. There was a cut under the couch which honestly is fine. We don’t see under the couch no big deal. But one of the cream colored couch pillows looked like someone drove over it and it going to assume the people putting it together knew this bc that was the side facing inwards. Now sadly I wasn’t home for this my husband was and didn’t think to check everything before they left. I checked when I got home and found this. I tried to report the pillow to get a replacement. Just 1 pillow not the whole couch and received nothing back. It’s been 3 months and nothing. But Ashley’s furniture was a better experience than rooms to go. They couldn’t deliver 1 lamp. At least Ashley’s was able to get an entire house furnished the day before thanksgiving.

Theresa did a great job and helped me step through the process and the best way to put our transaction together and I am happy with the process.

Even though I had poor credit Ashley made an exception and gave me another chance!

Called maybe 6 or more times this morning: we know what bed we want for our son and just need to ensure it’s in stock before arriving to purchase . We have a toddler that will be very sad if we get there and it’s not there so we are hoping to check first . Sadly you can’t get anyone to answer the phone for the last hour and half . They answered once while laughing in the back and hung up . Do better . We are trying to give you money . I’m sure the owners of this store would be disappointed to hear this .

ncompetent staff, won’t ever buy here or recommend any one else to buy here. Would give negative stars if I could. Ordered a TV Stand in October 2024 for a November 2024 delivery. Ultimately cancelled the order December 2024 because the item ‘wasn’t available’. Fast Forward to Almost March 2025 and the purchase is still ‘pending’ on the credit card statement. Called the credit card and was told call the store. Called the store and was told call customer service. Called customer service and was told call the store. Called the store back after speaking to 7 different people in 7 different departments and asked for a Manager and was hung up on.

Thou yall sale good home style, yall wood is so so so extremely cheap, Easily scrape, and peals off.. Pieces are not always in places, missing, screws and pieces, the whole on the most frame don't match the original wholes to assemble the pieces, far off the measurement.... I had to adapt and adjust the frames and pieces with own screws and pieces to put it together. But I always notice yall furniture pieces are cheep as wood... even while putting screw in the wood chips away in ways it brakes wood assembled parts... and i have bought from ashely a lot, to not notice this... change of furniture and throwing all I gotten in the garbage... and the paper frame yall add on, peals off easily... so my stand and dresser stand peals.... just sharing.... pointing out the obvious.... I know many notice this, just sharing

We paid for a tv stand couch 2 dressers and desk. Everything was paid to come built. 7 flat boxes of parts of the items came to be built not built as paid for over 6000 dollars worth. I didn't know Ashley's was ikea. Waste of money.

Arielle was friendly,helpful and quick to answer all questions.Sean was polite,professional and very accommodating!! ..Thank You..

Good price for a beautiful table and chairs. Friendly staff

Darian was wonderful!! He has a great personality, is kind & has integrity. be careful with him if you're easy to be sold to or you'll spend all of your money lol. He helped us pick out our furniture & was honest about what sounded best for our needs! His manager seemed a bit annoyed and did not want to help him while we were trying to negotiate, but other than that it was a good service. also, it was not fully explained that interest would occur in the credit card, but I'm sure I just skipped over reading that and it is the salespersons job to say the 0% interest part in their pitch. overall satisfied! can't wait to get my bedroom suit & barstools!!! 🤸

1st time shopping at Ashley’s, great price & their warranty I was impressed with .

If I could give 0 stars I would. We we’re told we had a 90 day sleep trial with a mattress that we bought, we absolutely hated it and couldn’t wait for the 30 days to be up so we then filed to get it returned or exchanged and we have been calling for 60 days straight getting no answers from anyone getting no email replies from anyone call the store doesn’t get any help from the store, this is a giant scam. You can find the mattress way cheaper anywhere else do not buy a mattress from Ashley furniture especially this location ever because they are a bunch of liars. They sent someone from the company to come out and take a look at the mattress before they could return it, then once they left, I never heard from them ever again. It’s a $6500 mattress they’re trying to stick me with it, It’s all over the website that I have a 90 day trial they even told me in store. Do not buy a mattress from Ashley furniture!!!!!!!!!

Stopped by 3 furniture stores today and stuck with this one due to the customer service and quality of the furniture compared to the other stores. Brett was very polite and informative when it came to us explaining what we wanted and were looking for. Excited for our new furniture! -Pete F

Bought a Patio sofa today from Nick Payne. Nick was extremely professional and friendly. It was a great pleasure to work with Nick, as he made the whole purchase an amazing event. Richard Glanzrock 2/15/25

They sent me the wrong headboard. I let them know and never heard another thing from them.

Katelyn was wonderful to work with. She was patient, answered all my questions and helped me to feel comfortable with my decisions.

II bought an adjustable bed frame That was in stock and delivery was for February 14, this morning was informed that it was not in stock and would not be delivered until February 21. I would not have purchased it at this time

Roman was incredibly helpful- even when we walked in right before closing time on Super Bowl Sunday! He never made me feel rushed, answered all of my questions, and made sure I got the best price available. Great experience.

Terrible quality! You are better off buying from Amazon. The fabric on the sofas we bought is pilling on every surface and fraying on the arms. The cushions sink in terribly even though we are hardly home to use the sofas. Don't let the 0% financing lure you in! After less than a year, Ashley won't do anything about these issues, and we will be paying for new furniture elsewhere even though we owe on the current set. The tech that came out to inspect even said they have switched their manufacturer to a cheap Chinese company and the quality has dropped drastically.

The selection and quality are fantastic and the sales staff we’re awesome.

Darian was amazing!!! He not only helped with looking for a dinning table and chairs, but took the time to brainstorm my different options compared to the vision I had. He was patient, funny, and very accommodating. Would definitely recommend!

Katelyn W is outstanding, and I do mean outstanding! We flooded with recent storms. She helped me in an hour to completely and most affordably outfit our living room. It was a great experience.

Ann was great to help me focus without pressure.

Hey guys, do NOT EVER EVER buy a mattress from ashley furniture cause they say you have 90 days to return if you hate it….. never thought I would need to do that, after the minimum 30 days of sleeping on it…. I never actually slept and called to start the return policy. Well, now we’re almost to the 90 day mark, and they still have not come to pick up this mattress and issue me a refund. 🙂 I’ve called 4 separate times now trying to get a pickup date over the last month, now they’re trying to sell me sales are final even though it’s all over their website and they tell you in store you have a 90 day sleep trial. DONT FALL for it. … i think im about to go karen. $7k on a mattress you hate is not something to take lightly.

Nick was the best

Friendly staff and helpful. Bought a couch a year ago. Bought a rug on this visit.

Very good saleswoman we bought other furniture there last year also. Great place!

Theresa was really great! We walked in and she just introduced herself and let us know that if we had any questions, she was available to help. We left and came back, she was there and helped us pick out the perfect set. Thank you 😊 Can’t wait for it to be delivered!

Stopped in to Ashley Clearwater to get some decorating ideas for my Son's room. The sales people were very helpful in showing us their in store & online choices. We ended up buying a rug that was on display to get us started. We will be back.

These people sell protection plans for their furniture that are complete trash. They should educate their sales people to be a bit more truthful on what these plans really cover.

Molly was great. Didn’t “over bug” us while we looked and was helpful when we needed her! Found exactly what we were looking for!

Kaitlyn was so friendly and helpful. The ordering process was so easy. We are looking forward to our delivery and will update the review after receiving our furniture. Everything that Ashkey carries is absolutely gorgeous and is great quality. Their prices are amazing and the custo.er service is top notch. I would highly recommend looking at Ashley for your furniture purchases.

Super service w Ann! Knowledgeable, friendly and professional!

Team Nick was great with helping me around the showroom.

Eyerilis was fantastic, she took her time with me. The extra time and knowledge she has really helped me get what I wanted and needed. Thank you!

Theresa was so helpful! Super happy for my new bedroom set

Worst couch I ever bought!,cushions do not stay in place and couldn't get a refund!

Excellent Customer Service.

Great experience with my trusted advisor Nick Payne.

My sales person was the best very knowledgeable and a great personality she's a five star sales person recommend highly

We have bought at Ashley’s several times and not once have I had an issue and always happy with our purchases.

I came in to purchase family room furniture. Nick directed me to a set that exactly matched my needs and wants. He was very professional, knowledgeable and made my experience very pleasant. I highly recommend Ashley furniture and my salesman Nick. He was outstanding.

DO NOT SHOP HERE, ESPECIALLY IN STORE. THEY WILL SEND YOU DAMAGED GOODS OR GOODS THAT ARE NOT THE SAME IN STORE AND NOT LET YOU GET A REFUND. BEFORE YOU SIGN THEIR TERMS AND CONDITIONS- MAKE SURE YOURE OKAY WITH GETTING TERRIBLE QUALITY AND NOT BEING ABLE TO RETURN IT. We bought a mattress from this store- in store. They sent us a mattress that wouldn’t air out even after 3 weeks and was moldy smelling. We had to take it back ourselves and didn’t hear anything on the replacement. We had to go back to the store and get them to order a new one. The new one was defectively made but did not smell terrible like the first one. At this point we had gone to the store about 4 times because you cannot get anyone on the phone from the actual store. We agree to have another one sent (the 3rd one!)- thinking that it couldn’t possibly be as bad as the first one. Boy were we wrong! This bed was so insanely off gassing for weeks! We have asked for a refund- they refuse, and state that we can only have a different mattress from them. They won’t even give us store credit. My husband has gone to the store 6 more times at this point, been on the phone with their “customer service” giving us the run around for hours- “ the store has to approve” “Corporate has to approve” and back and forth. We finally just asked for store credit- they refused and said that we can only take a new mattress from them. Their whole set up and method of sales and the “rules” for refunds and exchanges is criminal. I will NEVER give my money to Ashley again in any shape or form. This organization is pure criminality, and the quality is terrible. We have not be able to sleep in the same room for two months!! How dare you waste our time and resources like this when we bought a bed from you in good faith.

Made it easy. I knew what I wanted they didn't have it in stock so Romeo ordered it. No problem be at my house in a week.

Nick was great! After a month long search at numerous different stores, we FINALLY found the right living room for us! After so much shopping, we really got a feel for what the furniture market has to offer. The prices and options here couldn't be beat. I wish we would have just started at Ashley to begin with!

Ordered my couch on December 17th in store (one of the employees ant guest services was incredibly sick which was very off putting) and was told it wouldn’t be delivered until Jan 11th. No problem! Then I see my debit card was charged twice for the warranty. When I call customer service they say it will be refunded in 7-10 days… still no refund. Then on delivery day I get a call an hour before delivery that the couch is not available and is on back order for another week. So now I have no couch for a week (in the 30 minutes my old couch was outside the house in anticipation for delivery, someone drove by and took it). I called customer service and the person on the other end of the phone was uninterested in helping other than just repeating that it is on back order. Currently using a camping cot as a couch until my new couch is available…. Very very unimpressed with my experience.

I still didn't receive my refund for the piece of furniture that Ashley furniture took from my house, i contacted them on the email address below asking for my refund since Jan 12 and nothing happened. This is upsetting and not fair, please whoever seen this comment from the management , give me my money back!!! I just had a very bad experience with Ashley furniture, we furniture the entire beach house from them, back in Dec we went and bought everything from them with cash more than $9000, they took three weeks to deliver the furniture , upon delivery we discovered that the chest dresser has scratches , we called them and ask to replace the piece with another one and we asked for a smaller one hoping it even will be cheaper, but they asked us for $50 extra for the replacement, we agreed to pay the difference, and they said they will take another two weeks to deliver it, then they called again and said in order to do the replacement we need to come to store and pay the difference first, i told the lady on the phone that i won't leave my work now and come to pay $50 and i told her will pay the difference on delivery but she refused, I ended up asking her for a full refund and to come take the piece away from the house, this is very bad customer service and they need improvement

Good experience with Ashley yet again. A few things, careful when working with sales for finance. When I went to finance the 0% interest deal they first thing the sales rep pulled up was for financing with 34% interest and I caught it. I had financed before and I have excellent credit so I questioned right of way. Walked us over to the customer service desk and it was fixed immediately and corrected. However if I had not been paying attention I would have signed the deal for the extremely high interest rate. Way more than just putting it on a credit card in fact. Beyond that great service and the delivery teams were professional and careful and even helped me move out some old furniture to an area for pick up and discarding. Couldn’t be happier with our latest purchases of a dining room set and over sized chase to name a few items.

We purchased our living room, bedroom and dining room furniture from Ashley. They have a wide selection of items from different price points. The staff were very helpful and knowledgeable. They have great discounts, we had a 10% off coupon and after we made our selections we were given 22% off our entire purchase with free delivery and set up.

Dante was fantastic. He spent time making sure we considered all aspects of the furniture we were looking for. He brought pieces together from different parts of the showroom so we could be sure of the cohesiveness. He was truly a pleasure to work with. No “hard sell” but rather concentrated on our needs.

Walked around the store for half an hour trying to buy furniture finally found a sales person to help us

We shop all stores and they had the piece we wanted at a good price Arielle was very nice and informative.

Roman was very helpful and charismatic. Also great furniture options here!

Great store with friendly staff. Greeted immediately after arriving. The item that I purchased arrived earlier than expected.

Very knowledgeable and helpful in putting me at ease

Theresa went out of her way to serve me as a call in. Saved the item, I stopped by and picked it up! Was so smooth. Thank you Theresa xoxo

We had issues with our new sofa and billing issues. The young lady Kim behind the counter was able to look up the part and order it, plus correct billing issue!

Katelyn W. was so sweet and helpful. We knew what dinning set we wanted and she took us right to it and even got us the discount that was running. She explained everything in detail. Our store in Port Richey is closed due to hurricanes and we went to Clearwater. So glad we did!

Not good follow-through. One sales person a female was impatient and had to walk away when you’re spending a lot of money you’re entitled to take your time. They never follow through. Everything was just messed up. I won’t shop there again.

Terrible customer service. Many pieces arrived damaged. Refunds were offered but never followed through with. The promotion when we purchased was a prepaid gift card for $350. We only received $130 and no one will actually fix the issue. After we spent our money the customer service absolutely stopped. Yet prior to buying we got 5 calls asking if we were going to buy. Don’t buy from this location.

I had a wonderful experience with Ashley, specifically with Nick Payne. He was knowledgeable and professional. He made the process a breeze in purchasing new bedroom furniture. And answered all my questions. I highly recommend him!

Top quality items. Bought something the day we went. Highly recommend

It was very effichant was able to help me gave me the military discount.I'm very pleased with the service.I always received from ashley

Found exactly what I was.looking 4. Ann Taylor was great as was Molly Q.

David is a grate person to work with! Great customer service and very fun!

Molly was so great and helped us find exactly what we were looking for. Couldn’t be more excited about our new couch! 10/10 recommend!

Dante was very helpful

We had a great experience @ Ashley Furniture and our salesperson, Molly was excellent. We found a dining room set we loved and left with a delivery date. Thanks Molly.

Sales person friendly & helpful Some snafus with our credit union but all wound up ok

Ashley in Clearwater had great options for couches and sectionals! Each one was customizable to our size and material needs and Katelyn, our associate, was super helpful in finding what worked best for us. We ended up choosing the Elissa sectional, which we could fit in our living room, had great style, and all the cushions were removable and washable for those unavoidable pet/baby stains.

I purchased a piece of furniture with the help of Sean Wise who was very Helpful, Friendly and Professional. He is a Definite Asset to Ashley Furniture Company.

Arielle was awesome! Didn’t push, let us browse, checked on us here and there. Wonderful from beginning through payment and out the door. 😁

I was looking for a mattress & Ashley didn't have one Sterns & Foster Med pillowtop mattress.

I visited the Ashley Clearwater store on Black Friday. I had spoken to Sean on the phone earlier that day. The item I had originally needed information on was not in the Clearwater store to view. He did tell me, however, that there were other pieces in that line that I could see. I was most interested in the color. When I entered the store, he greeted me and walked me over to the items that he spoke to me about on the phone. On our way, he showed me another item that I actually liked better. He was very patient and spent as much time as I needed. Along with the entertainment center,I ended up purchasing a queen sofa bed and I was quite happy with the experience. I called later that day to change one of the items in the entertainment center that I had purchased and replace it with another one of similar type. Again, he was very helpful and Customer Service dealt with the change with absolutely no problem. I was very happy that I decided to visit the store that day. It was a long day for the employees and I appreciated their time and expertise.

I had a great experience today at Ashley Molly was great. I was there on Friday but I guess I took too long to decide so the man that was with me just walked away and never came back so I finally left. It was great Thank you Molly

We went in to look while heading to a different future store. We found a set we both loved but walked away. The other furniture store was a disappointment and we came back. The sale was easy, financing was easy and 0% interest was great. We will be back for more furniture for sure.

David was very helpful and personable. I was able to find my dream couch and make the purchase super quick!

Great sales woman Molly !! Thank you very much.

Great selection, prices, financing and aervice!

Our sales customer Arielle was amazing! She understood that we had lost all of our belongings and hurricane Helene and she did not pressure us to buy furniture. We did not need. She assisted us above and beyond and she is the reason we purchased furniture from Ashley.

Dante is great

Sean did an amazing job, made shopping easy. Best experience I ever had in buying furniture.

Darian was very professional and helped us with our purchase. We were very happy with the overall experience

Great

Employees not trained or aware of products & store policies. Was told by store at delivery of new mattress old one would be picked up never happened called store to discuss with manager put on hold 30 minutes never answered. Wth the amount of furniture stores around you would think the employees in Clearwater would attempt to do the right thing. Never again

Very nice

Great selection and good deals, staff was helpful

Friendly, helpful and no pressure.

Ariel was very helpful in picking out an alternative recliner for me as the other choices were back ordered. My husband will enjoy this recliner. She was extremely helpful and a great listener to my specifications.

Katelyn was Amazing and very helpful and understanding with our furniture process. If we ever need new furniture we will definitely come back and have her help us again.

Katy did a great job helping me.

Best quality service recieved from Katie. She explained everything to us and took the time to show us different options for our living room. The best experience buying our living room set!

Excellent service from Katie she took her time to find exactly what we needed. Quality service recieved from her, Ashley's definitely needs more employees like her!

The manager Sean was a great salesman. He was very polite and knowledgeable. The prices were great. The store was clean and organized. Definitely would go back.

Molly was fabulous to work with!!!!! I recommend asking for her!!

Molly Q. helped me and she is phenomenal! She was knowledgeable and professional!! I have dog and she educated me on what fabrics to look and which ones to stay aways from!! She explained the furniture protection package wonderfully also!! Highly recommended her for all of your furniture needs!!

Arieles was amazing I do t know if I spelled her name correctly thank you so much for your time

We worked with Darian at Ashley Furniture in Clearwater. He was excellent and quite helpful for us in making a choice at Ashley.

Kate was a wonderful help today on our visit. We will be purchasing our new bedroom set, couch, and live seat. She was such a fun person to walk the store with. Very knowledgeable about the products. We highly recommend paying her a visit.

Katie helped me tremendously!

Katie was wonderful and so helpful! She was great and patient with us and guided us on our couch buying journey. Thanks for all the help!

Sales person was wonderful. Very helpful and knowledgeable. Can’t wait to receive my coffee and end table.

Katelyn was such a sweetheart with lots of knowledge and great advice. She helped my partner and I find our perfect couch for our small living room!

Theresa took very good care of me patient knowledgeable and accurate. I’m so happy I purchased from her. I will be back in February to get the loveseat to go with the couch.

Was a good time and Dante Revallo our sales mam was awsome.

Dante Revallo is by far the best!!! Very friendly and informative!!! We didn’t plan on walking out having ordered a couch today, we were just window shopping but he listened to what we wanted and helped us find exactly that. So… we ordered our new living room set today!!! Such an awesome guy!!! 🖤

Theresa was wonderful. No high sales pressure. Answered any questions we had. Highly recommend asking for her

A typical Ashley experience. We went to several stores before we went to Ashley

Arielle Rodriguez was a phenomenal employee of Ashley furniture! That was the only thing that was good about Ashley Furniture. They have terrible communication, delivery people who are rude, fast and they do not speak English well. It took almost 2+ months to get all of the furniture delivered that was not damaged. We ended up getting some compensation after we pushed them to finally get some replief. I will not purchase from the Clearwater Ashely Furniture Store ever again. This was a waste of time, money and effort.

Katie was very helpful and friendly. Will do business with again

They did not accept a return on a $2800 couch in perfect condition within the 30 day window. Their response is sickening. They will say sorry you did not know the policy. I can’t name one other furniture store that has such a shady return policy. Extremely unprofessional and not at all upfront about that when I purchased. The sales rep did not tell me that nor was it listed anywhere. I wanted to purchase this $2800 couch online, it was sold out. So I called this Clearwater store and ordered it over the phone. This was a full price item and they gave me a 15% discount. Received the couch and it was not comfortable so I wanted to return within the 30 day window. I called them and they told me all “in store purchases” are final. That is outrageously poor customer service. And a shady customer service policy. I will never buy anything from Ashley again. Cheap furniture and lousy customer service. This is why I normally buy from Costco and Lazy Boy. I will be tossing their uncomfortable couch out. Imagine the company they could be if they actually wanted to make customers happy and do what is right. Or imagine if they were so confident in their product they took returns back within 30 days if unsatisfied. Amazing it’s 2024, and companies are still operating this poorly

I just went furniture shopping at the Clearwater location for the first time in 15 years, and Ariele was amazing. She was super helpful, answered all my questions, helped me put everything together and made financing super easy and not so painful :-)

Great customer service! Great prices

Katie was amazing—very professional and attentive!

Excellent service and assistance

To everyone purchasing furniture at this location be careful I will never do it again. I got an entire bedroom set that came infested with Bittle bug from their warehouse ,paid the pest control twice to do treatment , didn’t work I have proof how bad the entire set had bugs , and this company is the hardest to communicate with no one knows procedures or next steps , they also don’t pick up the furniture infested and don’t even recommend or help pay someone to get rid of that furniture , now I’m waiting on a refund that’s not guaranteed but the last thing I want is to get furniture if it’s coming from the same warehouse. What kind of customer service is this ? I wish I could give a zero star that’s how disappointed we are.

Katie was amazing she was very knowledgeable and helpful. We got a great deal and was super friendly and non salesy person which we like!

We had a pleasant experience, Ismael was very helpful, he didn't rush us, made us feel relaxed while we made our choices.

Ashley Furniture is the place to take care of all your home needs. Will definitely be back.

Great service and very quick. I got my mattress 3 days later

Molly was great. Helped us find exactly what we were looking for. Great selection and getting delivered quickly.

Patty at Ashley was amazing. She didn't hover over us while we were looking at furniture. She answered all our questions. It was a pleasurable experience. Patty was welcoming when we walked in the store told us about specials going on. She was friendly and alot of fun to work with. Thanks Patty!

20% off sale but… after I spent hours picking out various pieces of furniture, when the final bill was calculated, I am THEN told you only get the 20% IF you also purchase the protection plan!!! If you don’t, you only get 10%. They don’t tell you that until you have aprecast invested a lot of time and energy. I don’t mind a protection plan on things like fabric covered chairs but night stands? And end tables? Really not necessary. Very shady way to deal with people. Also the sale was to “help” hurricane victims. I don’t think making them spend half of what they were saving on a protection plan they will most likely never use if being helpful or honest. VERY sketchy business practice.

Friendly to the yes people/customers

Ismael made my shopping such a pleasure after I lost so much in the recent hurricanes! I am so glad that I found what I needed with his excellent help..4 dining chairs and a dresser/mirror with matching side table. Great prices as well.

Worst store ever. The staff doesnt know what they are doing. Worst customer services.

Katie helped me with my furniture purchase and was super friendly and very helpful.

Katie was great with customer service ! Will be back again to order more products from her !

Recommend Ashley to all! Manger Zach is absolutely the best! We had a slight problem, it was handled and straightened out immediately! Wouldn't shop for furniture anywhere else!

I bought a lamp that had to be a direct ship. The lamp arrived broken so I wanted to return it to the store. The mgr would not give a refund, as I did not want a replacement. This was the third lamp I purchased, and the second to arrive broken. So I have a lamp coming I do not want! I will not shop at Ashley again! I will also tell friends and family no to!

Purchase a vase and 2 accent pillows. Was able to take it home same day. Most stores is only a showroom.

Molly was super patient with me as I took her all over the store and she helped me get a fantastic deal from Ashley. Highly recommended.

Good service. Would recommend.

Katie was the best

Worst customer services. Delivered missing and broken parts. Store manager won't help with the situation. Three time scheduled for delivery and three times a failure.

Great selection of living room furniture and wonderful prices. Superior quality too!

I walked into Ashley today without a clue as to what I needed. I met Katy who helped direct me to some beautiful pieces and found exactly what I was looking for. I’m on my way home to take measurements. Thank you so very much Katy!

Katie assisted me and was very friendly and efficient. I will definitely will be back to see her for more furniture. I highly recommend her...

Katie was great to work with and got us exactly what we were looking for

Amazing experience today! Came for 1 couch and ended up leaving with two different sets of couches and a fireplace! Arielle R helped us with everything she is such a sweetheart, so helpful and so patient! Thank you Arielle 🫶🏼

Katie was great, 0 pressure.

Ann Taylor was hands down the best sales person we have dealt with in answering our questions and also very knowledgeable about the furniture and mattress we purchased. Super sweet too! We will definitely be back!!! Bob & Donna Hanson

Katie was amazing súper friéndly excellent Customer service I highly recommend her . We’ll definitely come back!

Katie was helpful and very easy to work with.

We came in looking for living room & dining room furniture. Katie was awesome, very friendly, helpful without being pushy & really new her stuff. Thank you, Kati:)

Katie. Was awesome I will be back!

Katie has been very helpful and patient and thorough. We were able to buy the right furniture for our living room. Thank you very much for the good experience we had in your store. She’s probably one of your best staff in you store. Thanks a lot :-) Godspeed.

So basically don’t ever order anything from this store. First I was told my couch would be here today (Monday the 21st). Then I got a call saying my wedge was back ordered so I wouldn’t get that but I would still get the rest of my couch. Meaning 2 separate deliveries. I’ve been waiting at home all day for this couch to get delivered and eventually it was past the delivery time so I called customer service. They told me that my delivery got cancelled today and I’d have to wait another week for my couch. There has been ZERO communication between the company to me. I was the one that had to reach out. They left my couch at the warehouse instead of delivering it. And now they’re saying there’s no way to get it delivered any sooner since it wasn’t delivered today on an open date. Honestly the worst experience I’ve had furniture shopping. Edit-updating to 3 stars only because of the warehouse director. He contacted me and had the couch delivered today (10/23). He seemed like the only person I spoke to who knew what was going on with the couch. Right before he called me today to tell me that the couch was being delivered Ashley customer service had called me and told me I wouldn’t we getting it till the 30th. Glad to have someone who knows what’s going on. To the warehouse director thank you so much!

Found just what we needed. Kendall was amazing!!

Great customer service. Came in looking for a dresser and it was my first experience shopping here. Was greeted and felt welcomed immediately. Dante went above and beyond to ensure a great deal for us. Overall, I am extremely happy with my purchase and the experience Dante gave me. Will be coming back!

Stopped by today and bought a 6 piece set from Shari. She was polite, helpful, and knowledgeable. Will be back when we need something else!

Katie very friendly knowledgeable i highly recommended !

Great experience and fast service

Katie was amazing today helping our family pick out a new couch! Thank you!!!!

Katie was amazing! Helped my husband and I with purchasing a beautiful sectional!! If you come to the Clearwater store ask for her!! Thanks Katie 😃

Really enjoyed coming here. Did not buy any furniture this time. Had inquired about my warranty on a mattress and everybody was super friendly and helpful and supportive. Highly recommended.

Brett gave us fantastic service and OMG so helpful and delightful

Order furniture a month ago. We moved from new york to Florida and our stuff was gonna be here the same day. The delivery times changed 3 times and now they won't deliver the stuff that was order 5k worth BTW. Because of the rain. Now we are here with no beds and couches or kitchen tables to eat or sleep.

My mom michelle Order furniture a month ago. They were delivering it today and won't now because of the rain. Spent 5k and I have no bed to sleep on no couch. Just moved to Florida clearwater from New York. Now my family has to sleep on the floor and eat our dinner on the floor until they can deliver. So mad I thought this was a top of the line company but I guess not. Never do thus again would rather do it all myself and known it will get done know matter how much rain comes down.

Molly Q was excellent to work with!!

Molly Q was outstanding! She was extremely helpful and knowledgeable on the sectional we were buying. Ashley' s is lucky to have such a great team member. We'll be back to buy more furniture soon!

I had the pleasure of receiving exceptional service from Darian and Katie at Ashey. They were both incredibly professional, attentive, and went above and beyond to ensure my experience was outstanding. Their friendly demeanor and willingness to assist with all my needs truly made a difference. I highly recommend their services to anyone looking for a great customer experience. Thank you, Darian and Katie, for making my visit memorable!

Katie was amazing!!! We had extraordinary help with her!

Great selection and they also do home deliveries! I got a really nice dresser and bed frame from here. Please ask for Ann Taylor she was super helpful and very nice!

Katie was super helpful and very knowledgeable on all furniture we had questions on. I will absolutely recommend asking for her!!

We had a great experience at Ashley in Clearwater! Katie was great and super helpful. She was very patient and helped us find exactly what we were looking for. Everything was very affordable as well, which was an added bonus.

Molly Q was amazing and so patient! We were wanting to quickly fine furniture for my Dad’s transition to a new home. She went out of her way to find online options (not sure if she gets credit). Ashley is like city to have such a selfless associate.

Arielle was outstanding!! She let us browse and guided us to our likes. She was so patient as we changed and added. Ask for her…you will not be disappointed. We will come back to the Ashley because of her.

Molly Q. Thank you so much for helping me out to find a great dinning room set , the process was fast and easy !!!

Ismael was very professional and patient. Answered all my questions went over different designs/options. Great personality easy to work with.

I would give it less than one for sure I am a very upset customer and also a repeat customer! I have bought a bedset from Ashley funiture in Clearwater location in 2020 and was satisfied so I went back to by another bed set September 6 2024 and Ismael Gonzales Rodrigue was my sales representative and he sold me the wrong bed he sold me a bed that needed a box spring! I don't want a boxspring I wanted like I bought before storage and mattress only! They had my bedroom set delivered to my house on Wednesday September 11 2024 and the installer told my 80 year old mother that I need a box spring for the bed they were setting up! This is the wrong bed and is still set up in my bedroom and the mattress is still rolled up because I was supposed to get an email from corporate office so I could get the right bed! I went to the Clearwater location the same day to let them know we got the wrong bed on wed September 6 2024 talked to manager Liam Rodriguez and he said he would put the claim on that day my claim number #09693096 so it has been well over 72 hours I called Saturday morning September 14 2024 customer service and they said I would get a email that day! Still nothing! I call today September 16 2024 and customer service says they sent to wrong management and I have to wait another 72 hours this is Ridiculous for me to have to go this long with out a bed! For one I am going to never shop from you again your sales reps and customer service is unprofessional for me to have to wait and go without a bed this long! I am still waiting for an email back ! So either I can get the right bed or my money back! And still haven't heard back from them they are in my opinion scam Artist!

Arielle was so kind, helpful and extremely patient with us! She helped my mom find her dream bedroom set!

Katie was so awesome. We just bought our house, so we were all over the store trying stuff and she stuck with us all the way. We got an awesome furniture set and couldn’t be more pleased. If you want a super helpful person that doesn’t give you that car salesman feel go see Katie.

Katie was amazing she did a great job. Can’t was very helpful and knowledgeable.

We had the pleasure of working with Theresa. She was very helpful, worked around our budget and helped us find exactly what we were looking for. Great service!

Ann was wonderful at helping us order our bedroom set! Very clean store and kind associates!

Katie was awesome!! She greeted me as soon as I walked in the door and took me right to the couch I was looking for that I found online! Great job and wonderful person to work with!! Katie was great!!

Arielle was extremely helpful, kind, and knowledgeable on products and services. She made the process of finding a dresser, applying for financing, and setting up delivery super easy.

Katie and Liam helped me order a new mattress. I was in and out in 30 minutes and they were able to price match the mattress for me. Their customer service was amazing.

Arielle was so great!!!! She was very knowledgeable, nice, and worked so hard to make sure we got everything we needed! 😃

Katie was fantastic! She helped us find the perfect cocktail table and was very pleasant. I would recommend anyone looking for excellent service, come see Katie at Ashley Furniture in Clearwater!

Katie... nicest person here...we're coming back for more later!

Great furniture and service, and I enjoyed the special pricing.

Terrible! They never will answer their phone, then when u come in for service they make u wait when no one is waiting in front of u! If u want service like this just shop online

In store customer service never answers the phone. To the point where you have to go into the store for answers, and can see employees deliberately not answering the phone. In store purchased arrived damaged, after waiting months for it to be delivered.

Brought our 80 year old grandmother to Ashley Furniture for a new couch and spoke with Brett. We had no issues and Brett was fantastic throughout the entire purchase. When we got home, all my grandmother could talk about was how great Brett was and we even went back two days later to purchase the matching love seat, I imagine mostly due to the generosity of Brett and how great he was. Highly recommend the experience and if this store can make my grandma happy, I am sure it can make others happy as well.

Molly was awesome!

Had an excellent experience in the store buying a new bedroom set for my son. Katie was fantastic!

Katie was great and answered all of my questions about my new couch!

I am happy to share my most recent experience with the Ashley store location in Clearwater. First and foremost, I would like to recognize Molly our Sales Representative who was most helpful to us during and after the sale. We were in the middle of a move (new home purchase) and money is tight. We had to break up the purchase of the bedroom set that we chose piece by piece. Additionally, we purchased a Temperpedic mattress set, which proves to be well worth the money spent (we were able to take advantage of their Labor Day sale). I don’t think I have slept this well in 10 years…..All night Long, Wow! My husband is a post back surgery patient and this has made a world of difference for him also. I have been in healthcare for many years, and we stress the importance of sleep as part of total health and wellness. On top of the attention to detail before and after the sale, Molly even helped us with the delivery. My family and I are originally from Georgia and the weekend we were to take delivery of the mattresses, I had to leave at a moments notice to go to our home town of Winder following the Apalachee Highschool shooting. This school was the school that all my girls attended and graduated from. I was “band mom” there for years and helped out. My best friend works there and her daughter is a student (thankfully they are ok). My husband stayed behind but had a scheduled medial appointment the day of delivery. Molly actually came out to our new home and waited for the delivery and my husband to return from his appointment. This was on her own time. I cannot say enough about her and the dedication she has shown. I have also sent her text on her days off and she has helped me. Please accept our sincerest Thanks and much Appreciation to Molly! Ashly has a customer for life. 😊

Katie was wonderful to work with. Knowledgeable and a big help.

Great customer services manager and the sales person Brett Caltagirone was very helpful and patience ! Thank you so much

Ishmael was absolutely amazing

My wife and I purchased a new bedroom set, couch, kitchen table and mattress. Our sales associate Arielle was very helpful and very patient through this process as my wife is very picky and took some time to pick stuff out and know for sure. Her advice and patience along with professionalism went along way and improved our overall experience!

Ashley Furniture is horrible. Sold me a defective mattress, then replaced it with another defective mattress, TWICE!!! They wouldn't refund me. It is impossible to reach a manager or corporate office. Instead of getting help to rectify the situation fairly, I spent multiple days and countless hours on hold and being transferred in circles between people who lack knowledge and are unable to help. I will NEVER shop with them again. Buyer Beware!

Katiuska was so helpful and patient with me. 10/10 customer service. Thank you, Katie!!

Katie was phenomenal amazing service and patient , will definetly come back to buy more furniture soon !

Ismael excellent help me with everything I need

Katie was very helpful and knowledgeable about what I bought.

Katie did an exceptional job today. Great communication skills and vibrant personality.

Katie was awesome Thank you

Excellent attention from Mrs. Katiuska

Theresa was so patient, helpful and gave wonderful suggestions for finding us the best value for what we were looking for. I'm these trying financial times we can use all the support we can get. Thank you so much.

Yasser was really nice and super patient ,helped me choose what I was looking for, super super nice guy

Katie was accurate, efficient, and pleasant.

I had great service, Ann helped me out with everything, and I'm happy with my purchase

Predatory sales. Do not purchase the “Protection Plan” or any other up-sale product they offer you. When the time comes that you need to use this expensive add on, this store and the company they sell for will not honor their product. They tell you everything you want to hear while selling you these useless “Plans” sometimes they even say it’s “mandatory”. It’s not. After spending over 10k at this store, they have lost my future business for life over $499.00 worth of garbage they won’t honor. Terrible customer service after point of sale. Don’t fall for their friendly sales tactics. They are just taking your money and moving on to the next.

Ann Taylor was absolutely fantastic. She helped me with every question I had. She wasn’t too over baring like most sells reps are. You could tell she genuinely enjoys the job and knows what she’s talking about. If you go to Clearwater Ashely furniture she is the one you want to ask for!

Katie was great!

I purchased 4 items from Ashley in Clearwater. A purple mattress and smart base, a mattress protector and a bed frame. The mattress and smart base had to be picked up via the store due to it being a clearance item. The rest of the items are being delivered. Scheduled a pickup on the following Thursday with my sales associate and was unable to make that day, so let her know we were unable to make it and needed to pick it up another day. She confirmed with us Saturday would be a good day to pick up the mattress and smart base. Upon arrival to the store (with our rented U-Haul truck) we were made aware that we would not be able to pick up the items because that was only Mon-Fri. The sales associate was not there, and all I had was the text messages we exchanged telling us to come Saturday. Luckily after negotiation, the manager sean, let us take the mattress but not the smart base because it needed to be broken down. I am still questioning why it was not already broken down and off the floor as we were supposed to pick it up two days prior. Regardless, we took our mattress home. The following Monday I got a call from the front desk of the store asking when I could come pick up the smart base. Let them know that because of the situation, I would have to now find someone to pay and had a big enough vehicle to pick up the base. Asked the front desk representative to have the sales manager sean give me a call to discuss this mess of a situation. This was on 8/5. I still have no received a call from Sean. I checked in with receptionist last Thursday and she said she would remind him again. The only good service has been from the receptionist, she has been responsive and great. However Sean, the manager, has yet to reach out about an issue his employee has created. I have been left to deal with the inconvenience because of wrong information given by the employee. Will not be returning to this store and hope this can be a warning to all of the service provided here.

Had a great experience, Anne was amazing and had us in and out in no time. Great quality and options. We will be back in the future!

Ann is wonderful. She helped us find the perfect bedroom set quick and easy.

(Translated by Google) Many thanks to Yasser for the attention provided and the help and advice with the purchase, despite not speaking Spanish he did everything possible to make us a good sale, we are very happy with his service!! (Original) Muchas gracias a yasser por la atención brindada y la ayuda y asesoría con la compra, a pesar de no hablar español hizo todo lo posible por hacernos una buena venta, estamos muy contentos por su servicio!!

Katie was awesome!!

Nobody came up to me to say hello nothing like letting money walk out the door

Katie was extremely helpful and helped us purchase the perfect couch!

Had a great experience picking out a sectional soda. Kati was very helpful and we were quickly able to make our purchase!

Katie was great! Highly recommend working with her! Very patient and attentive.

I went this past Saturday and Katie was amazing. I feel the need to leave this review because i’ve never had someone be so warm and welcoming. She made me feel like I wasn’t just a sale to her. She genuinely wanted to give me the best options financially. I told her my budget and my vision on what I was hoping to get. I’m still weighing out other options, but so far Ashley’s seems like a better deal. I should be back this week.

Had a great experience dealing with Ann.

I had the pleasure of working with Ann in finding my son a bedroom set. She was professional, courteous, and very helpful. She fielded all questions and concerns I had, as well as explained in depth promotional offers. Today was a great experience and would highly recommend shopping here in the future!

Kati was great and very helpful and learned quickly what I was looking for and gave the best recommendations! I ended up picking the sofa that is also her favorite!

Yassar did a great job! Be sure to ask for him!

Kati helped us out and was amazing! Thank you Kati!

During our furniture shopping trip for our home, we were welcomed by Yasser as soon as we arrived. He efficiently assisted us in selecting and ordering all the furniture we required, demonstrating good knowledge about delivery and assembly expenses. We will define back!

Katie, The service advisor was very informative and helpful in assisting us in out purchase

Ann was extremely helpful to us as we looked for a new mattress and furniture for our new home.

Theresa was amazing! The first time I came in with my fiancé she was very sweet and attentive without being overbearing. I came back a week later with my best friend and bought the table of my dreams. She was patient and answered all of my friend’s questions and helped us find the deal we were looking for!

Molly Q was extremely helpful at the Clearwater location. I had a bad experience at the South Tampa location and she completely turned it around. Thank you to this Ashley Furniture team for the professionalism and great customer service.

Molly was fantastic! She helped us pick the perfect couch for the smaller space we have.

Katie was excellent! We got to the store and she said hi right away. She was patient and very friendly to us, after taking our time deciding on what to purchase she made sure everything was good to go and gave us all the information we needed for the protection plan and the delivery date! If we come back we will definitely ask for her again.

Yasser was an amazing sales representative. He was able to guide me to what i need in a very excellent professional manner. I got a dinning table and a dresser that caught my eye. He was nice, and made the experience very welcoming, not pushy but helped me clarify what i wanted and made the process so much easier. Ask for yasser at the front door, you wont be disappointed.

Molly was extremely helpful with assisting me in choosing 2 comfortable chairs, end table and a floor lamp. I always find exactly what I want at Ashley

Ashley's Furniture called two days before the expected full delivery to tell us the sofa was not making it. No transparency as to why. I was told we would have to wait an additional two more weeks to get the sofa we purchased. On the website, it says 1-2 weeks expected delivery but we had to wait a whole month. I called the store to speak with a manager to express frustration and that we shouldn't have to wait two more weeks on top of the time we already had to wait. The manager said she would call me when the sofa was in and she would also call the warehouse to send out a truck to deliver it sooner. Failed on that promise. Manager never called me back with an update. To the manager I spoke to, please do not make promises to customers that you cannot keep. It's bad business and it ruins your reputation. Day of delivery: The tracking system was not working. Had to wait in limbo for hours. Why offer a tracking system when it's not accurate or constantly updating. I checked it at 3:30pm and it said our delivery was for 10:30am-11:30am that day. Also, it was constantly stuck on stop 8. Terrible customer service. We bought a product and they failed to deliver it upon expected time. What it made worse- No transparency, there was a lack of organization, and no communication/follow up.

Katie G. was fantastic! She narrowed down the perfect recliner and helped my mom navigate all of the options. She was warm, personable, and absolute delight to speak with and shop with.

We were very pleased with the service that Katie provided. She was very helpful and worked hard to get us the best deal. We will return to Ashley for any future furniture needs. 8/21/24 We came back to buy more furniture from Ashley. She was very helpful but let us also browse. She’s the best!!

Katie was wonderful. She helped me with a difficult project I was working on. Very patient.

I love how the sales representative took great care of me ask the right questions got the ride offers make sure was the right color and size of what I wanted and needed big thanks to Omar make the whole buying the perfect sofa a great experience.

Katie did a great job showing me different recliners. Found one and the check out wad easy and quick

Isamel was awesome and really went above and beyond to make sure we found the perfect set for our family’s living room! He truly put us first.

Isamel was such a great help with purchasing our new couch and bed pillows! We are so appreciative!

Thank you Yaser for your assistance today.

Ismael was wonderful,very helpful

Ann has been very helpful on finding a correct bed for my back. She has a great customer service experience. Thank you!!!

Molly Q is awesome! Great service

Ann was so helpful today at Ashley. She was able to find us the perfect mattress for the bed room set she helped us get. We love our new Tempurpedic base, it has turned our lives around!

Brett was a very knowledgeable salesman and very helpful, but after that went downhill fast . Sofa And loveseat was delivered in a timely fashion , and we were waiting for end tables and coffee table . Was delivered in a box , we have to put it together which is not a big deal but was delivered damaged . They sent someone to view our claim and told us we would get a replacement then we got a call and they sent another tech and he asked if it was ok to get replacement parts instead. To us no big deal but after 7 weeks still no parts and no honest answers. Customer service has continually lied about my parts so on three occasions I have requested a refund but keep being told corporate has to approve that. Don't know why when u buy something and it's broken and can't use the items you can't get a refund , but whenever I call to check status of refund that request is not in the system. ASHLEY FURNITURE CORP IS CRIMINAL DO NOT SHOP THERE. DO NOT STAND BY THE PRODUCTS THEY SELL AND DONT CARE ABOUT THE CUSTOMER . SHAME ON THEM . STAY AWAY

Very Good experience in store and during delivery.

My husband and I stopped in a couple of weeks ago and was greeted by Katie , so impressed with her great personality professionalism and honesty , she knew exactly what we were looking for ! Loved everything she helped us pick out , fast forward we went back again and asked for Katie and again she helped us and was so nice and helpful ! If I could give her 10 stars I definitely would go back in the future !! Thanks Katie

As soon as I entered the store I was greeted by Arielle. She went above and beyond to help me find the perfect living room set. I highly recommend the Clearwater location of Ashley furniture.

All good

Shout out to Brett C in the Clearwater store for helping us today!

Molly Quinn was amazing!!! That's all

Ismael great service took time with us

Great experience the store manager was super great and the young lady who helped me and my sister

Ismael was extremely helpful and easy to work with. He answered all of our questions and went out of his way to make sure we had everything we needed before we purchased.

Ismael was fantastic. It was a pleasure working with him.

Worst experience! The sales man didn’t know I needed a box spring so he didn’t put it on the order when I stated I only had a mattress. They came to deliver and the warehouse guy said they said them. I called the store and they stated it wouldn’t be available until Mid July. I asked if I could buy one and the man would go get it so I had a bed for tonight. She then put me on hold for 2 hours. I still have no answer from them.

Ismael was awesome..very helpful and a great personality. We bought what we came for and it was a hassle free experience! Thank you Ismael

We went for patio furniture, the instore selection is small, and the staff are a little pushy.

Isabella was very helpful, friendly, and knowledgeable. And most importantly, she was patient.

Customer service was really great. Ismael was polite and allowed us to shop without hovering over us.

Walked in for a couch. Ismael was helpful and he didn’t hover or pester while we shopped. Simple, quick, and overall a good experience.

Arielle was great! Informed, no pressure, no rush. Very good experience purchasing my dining set.

I was met as soon as I entered the store by Ismael. He showed me around until I found the perfect recliner. Very pleasant man, no pressure sales pitch. I hope the delivery goes as smoothly. Very happy with the service

Ismael was wonderful and very knowledgeable.

From start to finish Theresa was there for any questions we had and offered suggestions to help in our decisions. She was both professional and knowledgeable. And not once did she seem pushy. We are extremely happy with our furniture decisions, and it wouldn’t have gone as smoothly without the help of Theresa. I didn’t get the name of the gentleman who helped with the savings and delivery aspect, but he was wonderful as well. He was also very apologetic about an outlet items I’m that would be delivered later. I understand supply and demand, so no worries. There was another young lady named Buba I think. She was awesome as well. Love the store, but the folks working there are absolutely amazing!!! Thanks to all for making our entire experience perfect!!! Richard and Jane Muise

Part 2…I recently left a negative review regarding the return policy regarding the unopened, unused, rug that I purchased from Ashley furniture. I’m glad to report back that they refunded the full amount of the rug. I’m very pleased at the response time and as promised I thought it was only right to let the public know that this matter was resolved. I appreciate everyone involved…Sam, Zack, Buba, Joe and the sales rep, Eryelies. I’m adjusting this review from negative to positive. Thanks again😀

I had the best expanse working with Molly At Ashley Furniture in Clearwater, Florida. She was so helpful and gives great advice. I totally recommend that you see Molly if you’re looking for furniture, you will not be disappointed with her Excellent customer service. Thank you again!!!

Sales person knowledgeable, pleasant and timely.

Eryelies helped us look for a couch and she was super helpful. I loved that she was knowledgeable without being pushy. It was a great experience.

Molly was super helpful in attaining our bedroom set and a perfect mattress. Our experience was amazing and she was very clear and concise with everything!

Theresa was a great help when buying furniture for my first home!

Arielle was extremely helpful with our purchase for a new chest of drawers. We plan to use her again for our next purchase for a new mattress.

The Ashley sales representative Theresa was wonderful & very knowledgeable in assisting us with our furniture purchases She explained all options available to purchase, pricing of the furniture & detailed the delivery process

We purchased a six drawer dresser that was on display. The salesperson and the warehouse guys who loaded our dresser in my truck were very nice and careful not to damage it. I have purchased furniture from Ashley before and will again I'm sure!!

Molly Q. Was super helpful. We enjoyed working with her.

Molly Quinn! She's the woman!!! You need good, professional help with your decoration needs, big or small??? Ask for Molly. Really the best!!!!

Nancy was great fast and very knowledgeable

As I was browsing for furniture, I saw a 5 piece decor set marked down on clearance for $21.99. I asked the salesperson for it. She attempted to ring me up for it and the item number was no longer in the system so she stated she couldn’t sell it to me. I asked what would happen to it and she stated they would throw it out. I realize it wasn’t a huge sale, but they would rather throw out something perfectly sellable instead of letting me buy it. Makes no sense.

Molly helped us out was awesome experience 😎

My mom and I came in 15 minutes before they closed and everyone was extremely nice. Molly and Arielis were fantastic, they didn't rush us and we ended up getting a sofa, a love seat, and a coffee table set.

Theresa was exceptionally helpful and her staff on getting us the best deal possible! Highly recommend them! Great job!

Bella was extremely helpful and friendly throughout the process. No high pressure sales. She was honest and gave it to me straight. As a fellow salesperson I am grateful to find someone like minded! Thanks Bella!

Tremendous experience with Bella! She paid special attention to my needs and was extremely helpful! Highly recommend Ashley Furniture in Clearwater!

Everyone from sales to delivery was helpful and courteous.

Bret was very helpful, welcoming and didn’t pressure me into anything. He gave us space to look around. The transaction was swift and he assisted me in getting my military discount.

Theresa is a very great customer service assistant!

Molly did an amazing job in showing us everything we were looking for.

Nancy is a great sales person. Got us a perfect couch instantly.

(Translated by Google) Excellent Customer Service I recommend them (Original) Excelente Atención cómo cliente los recomiendo

Great

Great experience!

Brett was such a great help- he really went above and beyond to help me with a purchase and I will definitely be going back

Nancy is a great lady, knows everything about furniture and embodifies being a “ trusted advisor”. So happy to be her customers, will buy from her again, period. Thanks

Bella with W on selling the couch

Delivery.was terrible. Delivery dates changed numerous times.

Very pleased with Theresa and her care and concern with our large purchase. She found deals and maximized every possible benefit for us. I strongly recommend Ashley Furniture Clearwater and Theresa for your quality furniture needs. Thanks again.

Eryelies was great and provided fantastic service and had great recommendations. We will definitely come back here if we ever need more household furniture.

Ok so I bought a s I fa recliner in 2021, the repair man came out on May 6th, stated he had to order a part. I called May 14th for status they stated they just ordered the part May 14th..Their CS sucks

Arielle was very polite, patient, and helpful with my purchase of a surround sofa and bed frame. Great experience!

We just purchased an entire bedroom set and new mattress from this store. Teresa and Zachary were the sales people who helped us, they were both very friendly and extremely knowledgeable about the store's entire inventory. The process was easy and they helped us along every step of the way.

Shopping for my son’s first post college apartment furniture needs was made easy by Molly Q. Great prices and service.

Theresa was an excellent resource for us! She was knowledgeable, and courteous, and answered all of our questions!!

Bella was incredibly helpful and kind.

My Mom recently moved to Florida and has been looking for a sofa sleeper! Molly greeted us at the door and brought us to all the variety they had. She was super sweet, knowledgeable, helpful and my Mom found her sofa sleeper and is now on cloud 9! She is so thrilled and excited which made the entire experience fantastic!

Theresa was wonderful to work with as she gave us our space to walk around but was always nearby for questions. Very pleasant and made our shopping experience pleasurable.

Theresa at Clearwater US 19 location gave us outstanding customer service. We love our lift-top table!

Theresa was great

Nancy was great.

Arielle was attentive and patient as I took forever to make my decision. I would highly recommend coming to Ashley and asking for her.

Bella was super helpful and very knowledgeable about the product!! Her customer service was top notch!!

Great experience. Fast and accurate. Thank you Nancy! 😊

My experience at Ashley’s in Clearwater was nothing short of amazing! Eryelies was our sales rep and she was the absolute best! Couldn’t have asked for better. Thank you :)

Arielle Rodriguez was extremely helpful, patient and a pleasure to work with!

Awful place to buy furniture! We had to go there to buy a chair that was a floor unit. Even though it was supposedly set aside for us, everyone there was clueless. While we waited for someone to help, at least SIX different sales persons approached us. When we told each one why we were there, they all walked away and did not offer any assistance. Good customer service is worth money, and the Ashley store in Clearwater won't get any more of ours!

Excellent experience with Molly! She made it very easy and was not at all pushy.

Molly rocks! She is very knowledgeable and helped us find couches, a dining room table, and a dresser that fit our decor.

We were very happy with our purchase and experience at the 24244 US 19 store. MOLLY QUINN was very knowledgeable and helpful. Highly recommend.

My wife and I bought 2 barstools at Ashley and Molly Quinn was our sales rep. Everything went so well the first time we searched her out again when it was time to buy 2 more. She is very helpful and would recommend her and your store to anyone looking to buy furniture!

My husband and I always love coming to Ashley furniture in Clearwater! The vibe is upbeat and everyone is so friendly and welcoming. Shout out to Eryelies for helping my husband and I find the perfect patio set.

Brett and Ariel help us for the style of the recliner chair and the coffee table. Their service is awesome.

Beautiful store so many great pieces!

Omar was very professional when we arrived at Ashley Furniture today. We were searching for a lift top coffee table and he provided us a variety of options that fit our criteria without being a pushy salesman. Thank you for your guidance as we made our selection and solidified our deal Omar.

Omar was awesome and very helpful. We got a beautiful round table and now just waiting for the delivery.

Molly Q was super helpful and professional. Thank you Molly!

Molly, was a great sales person to work with.

Nancy and Buba were fabulous

Absolutely over the moon with my experience - was a true & distinct pleasure to work with Dana the manager & Tyler the advisor - this was my first purchase from Ashley & from ordering to delivery I could not have asked for a smoother or more superb experience - absolutely looking forward to acquiring more pieces from this store in the future. I am so happy to have found a customer positive store

Brett was very helpful and thorough. Painless purchase

My in-store shopping experience was pleasant. However, the quality of the furniture delivered to my house was very poor. I had 4 different deliveries of the same items that arrived with damage. I also had three different in-house repairs to fix these damages. Ashley wasted so much of my time with their defective deliveries and inconvenienced me with their poor quality product. They would e-mail the day before each delivery saying my item had gone through their VIP inspection, but the items would arrive damaged every time. Their customer care lied about reimbursing me for all the time they took out of my schedule. Once they completed the last repair they simply stopped responding to my e-mails. I don’t recommend Ashley Furniture due to their poor quality product.

Great experience

This store loves helping people find the right furniture for them. Customer service is awesome! Savannah and Buba are insanely helpful and jump through hoops to help. I will definitely be shopping there again because of them.

Great store. Have bought many pieces of furniture. Made in America too. Prices excellent. I always watch for sales.

Had the pleasure of working with Joanna T. She was very professional and sweet.

Horrible experience! Couch was 3 weeks late. They promised us a 200 dollar credit to make it right..then when we come in for credit they denied it. Bunch of clowns working there. Nobody knows what's going on. Please do yourself a favor and NEVER buy furniture from there!!!!

Clearwater team was exceptional!! Shout out to the expert rep Arielle for the fast service!!

I and my husband got our first furniture as couple from this store. Nancy assisted us with everything and made the process very smooth. She’s a great salesperson. 100% recommended.

Molly was amazing! I could not have asked for a better furniture shopping experience!

Molly is an awesome sales person. I highly suggest asking for her. She is knowledgeable, pleasant and not pushy. Molly is an excellent employee for you Ashley Clearwater store. My only negative is check their delivery service thoroughly before paying for the premium service.

Molly was great!

Excellent service provided by Sean. I can’t wait to sleep on my new purple sheets!!!

Our saleswoman was Theresa. She was great at helping me pick out a beautiful sectional sofa among other items for our two bedroom apartment. She was knowledgeable and helpful during the entire process along with getting us set up for a convenient delivery date. Thank you for a smooth shopping experience.

Theresa was terrific. We purchased an entire two bedroom apartment of furniture. We absolutely love the friendly knowledgeable help with our purchase. I would tell everyone to ask for her if you want a great shopping experience.

I purchased my sectional and bedroom set from Theresa. I had any exceptional experience. She is very knowledgeable. I also purchased the FPP plan and I am very happy. You should ask for Theresa on your next visit.

I worked with Eryelies. She was very pleasant and not a pushy sales person. My experience was great. I will be back around the holidays and look for her. Thank you.

The experience I had at Ashley far exceeded my expectations. Arielle had a fantastic approach and patience to answer my questions. She helped me through the entire process and made it feel seamless. Would highly recommend Arielle to anyone!

Joanna was excellent to work with. Extremely knowledgeable and very helpful. When we return for future purchases we will be sure to ask for Joanna again.

I had a great experience. They have really nice stuff… Nancy was great, she helped find exactly what I was looking for. I really recommend this place.

Nancy was knowledgeable and friendly. Great experience!!

Molly Quin Made buying furniture a pleasure. Molly was very professional knowledgeable and helpful with everything We bought will be back for bedroom furniture in the future. Sincerely David Hafner

After being hounded by sales people at both Rooms to Go and City Furniture, it was a breath of fresh air to meet Arielle at Ashley. She respected our space, wasn’t pushy, and gave us time to decide what we wanted. She was incredibly helpful and knowledgeable. Look forward to working with her again!

We worked with an associate for a few pieces for the kitchen and living room. Gave a 4 because I texted the number I was given to let her know we needed to make sure we had the room and what days did she work but received no reply.

Arielle was super helpful and patient as we looked over options. Thank you!

Excellent customer service. Not pushy at all. Beautiful show room with fast delivery. Repeat customer. We love working with Arielle.

Great experience Nancy was very very helpful..If she didn’t have answer she asked her team they all helped out whole new bed set up will be sleeping like a baby very soon

Love our new sleeper sofa, ottoman and coffee & end tables. The delivery crew was very helpful, efficient and polite.

Molly gave us excellent service! We had to move our daughter across the country in a very short period of time and Molly was there every step of the way! Molly certainly exceeded our expectations!

Bella was friendly and once she understood what we were looking for she helped us find the perfect chairs.

Great experience and Molly was so helpful in breaking down our needs for new furniture! Went from knowing almost nothing about our mattress preference, to a great bedroom set! Thank you so much Molly, we’ll be back! Scott

Theresa was absolutely amazing! Her mattress knowledge is off the charts! I learned so much about the science of sleep! What an asset! She was not pressuring in any way, she was super patient and answered all our questions. What a genuine nice caring person who loves what she does…

Bella was very nice and professional helping us decide on our new bar stools. She explained everything well and made the process easy.

Great experience working with Arielle today. Told her what I had in mind and she knew exactly which ones to suggest!

Had a wonderful experience.Arielle was very kind and a pleasure to work with. Highly recommend

This place is perfect for your cat! When I went here, with my cat, it clawed 4 sofas! Perfect for me, perfect for cats! 🐈😺

Nancy C. was a great advisor. She didn’t try to upsell us. She was just what we needed!

Keith was great! Very knowledgeable and helpful during the whole process! Definitely will be coming back and recommending friends and family. Thanks Keith!

Keith was fantastic! I really appreciate the way he explained everything to me so I understood what to expect. Definitely would recommend people to work with him.

Theresa was so much help and went above and beyond to find a certain color in a sofa!

Wonderful shopping experience. Yeni was pleasant, friendly and very knowledgeable on all the items I was interested in. Great salesperson and very very helpful

I went in to buy a couch, dining room and a guest bedroom set. Selection was great! My salesperson mislead me on a couple of items…told me to order the bedframe I did not want to avoid purchasing a box spring…then tried to sell me a warrant on the “slats.” I declined and good thing! There were no slats with the bed! Bad thing…I could not receive my bed…still waiting for this to get resolved. Also, I loved how comfortable the couch in store was…my sales person assured me if we got the sleeper, it would be that comfortable or even more. NOT true! Not comfy…will have to add something to provide support and comfort. Also, chaise arrived with a scrape…need another appointment to fix that and to top it off…delivery guys broke my screen door! It no longer closes or latches!

I recently had the pleasure of working with Keith T. at, and I must say, it was an exceptional experience from start to finish. From the moment I walked into the store, Keith greeted me with a warm smile and genuine enthusiasm. He gave me wife and I space to look around without hovering or being overbearing. He took the time to understand my needs and preferences, listening attentively to any questions we had. Keith went above and beyond to ensure that I found exactly what I was looking for. They patiently guided me through the showroom, offering valuable insights and expert recommendations without ever making me feel pressured or rushed. Thanks to Keith's professionalism and personalized approach, I was able to find the perfect furniture pieces for my home. The level of customer service they provided exceeded my expectations, and I left the store feeling confident and satisfied with my purchase. Overall, I cannot recommend Keith highly enough. Their dedication, expertise, and genuine care for their customers truly set them apart. If you're in need of furniture and exceptional service, look no further than him – you won't be disappointed!

I was assisted by Theresa M. on two consecutive days. She went above and beyond helping me pick out just the right things to furnish my apartment. Extremely patient and helpful. At the end I felt I got exactly what I wanted and I am very happy with my purchases. Next time I come back I’ll ask for her. Thank you Theresa. 10 stars!

Bella did a great job. We got a beautiful burnt orange couch. Looking forward to hosting it in our home.

Very pleased with our selection of a Loveseat Sleeper. Our salesperson, Bella, was a pleasure, informative and friendly. Price was very fair.

Great working with Brett! Cant wait for the install and set up at the new pad!

Furniture was delivered on time and put together by the crew delivering. Very respectable couple of guys and did a great job handling our new furniture. The store was great to walk through with plenty of selection to choose from. We are very happy with our new couches and patio furniture.

Went in to buy a dresser today. I worked with Molly who seemed incredibly knowledgeable and was extremely helpful and kind. Another awesome experience at Ashley’s!

Keith was extremely kind and helpful in assisting us in our purchase today, It was a very smooth transaction . Keith is and will be a great asset to the company!! 😀

Joanna was very helpful and was one of the main reasons we purchased in the store vs buying online. If you are in the store please make sure you ask for her!!!

Great selection and prices.

Molly was so knowledgeable and informative. Friendly as well! Will work with her again

Excellent service! Highly recommend!

Bella was very helpful and efficient.

Had a great experience with Ashley-Clearwater store. Teresa greeted me at the door with a friendly smile and calm disposition. She took her time with us and went above and beyond to help my husband and I with looking at and purchasing a media console, dining table/chairs & a rug. She was so great to work with…professional, personable and thorough throughout. Exceptional service! Beautiful pieces of furniture as well. We will be back for sure!

WE arrived with my father and greeted by Yeni V. She was so amazing. Yeni was very helpful showing us the mattress and got us a print out on the 1 he liked. We then went to look at recliners and she showed us them gave us time to look . Yeni checked back on us several times. She helped us choose the right recliner, she then gave time to think and we returned to the mattress again. Yeni gave us some time and checked on us. Our father decided on the mattress and recliner and she was so helpful with the sale and financing. Yeni was a professional . She deserves more than 5 stars.

After our mother fell ill , we went to Ashley to purchase her a new mattress and recliner-Brett helped us superbly- listened but the chair arrived today and was not exactly what we wanted. ***Consumer alert****once anything is brought to your home they will not take it back for return or exchange for any reason -so make sure you see the product in the store-in person-it’s the right size, color and shape because as costumer service quoted me today” once it’s in your home it’s yours “ read the fine print. None of this was explained to us. We actually were prepared to exchange this chair today for a more expensive one that would suit our mother better but they said “no exchanges” either. Are there any other companies that do this? We know Rooms To Go has a great exchange policy. Sorry Brett- your company just lost two great customers.

Kevin was the salesman we worked with. He was approachable, gave us the space and time we wanted and needed to look around the store and discuss what we wanted. He was respectful, a good listener, communicated well and his personality was a great fit for us. He was professional and effectively communicated all of the details with us. We called back to place an order and he was fantastic as well on the phone. All of this said, it was a great experience for us. If we want or need other furniture in the future we would go back to work with Kevin. We were happy with the furniture choices and bought several pieces. Gita and Mike Kiernan

Very good experience

Molly Q. is absolutely amazing! She is professional, courteous, kind and took the stress out of walking into a furniture store. You can immediately see she takes pride in her work and (on a personal note) has a sense of humour when working with you, by moving and keeping things light and fun while getting the work done, which alleviates any anxiety or tension. Most notably, we were never pressured into buying and her knowledge of products was necessary… which is probably the most important thing to us personally. Thank you for all your efforts and the above-and-beyond assistance you provided during the sale process. Much appreciated - and looking forward to working with you on the next purchase at Ashley’s Furniture in Clearwater.

Excellent experience. Tyler was very helpful.

Keith t was most professional and truly a pleasure to work with. He was what I would consider the perfect sales person .

very good service. Nancy very attentive and kind.

We had an excellent experience with your salesperson Joanna. She helped my husband pick a lift chair. She was very personable and check out process was great.

Great service

Keith was friendly & great to work with!

Poorly made furniture and terrible customer service. Don't shop here

Went in to buy a some furniture this weekend for President’s Day sale. Found a dining set that was “clearance” priced near the front of the store. It was approximately $2,300 for a dining table, 6 chairs, side board, and a dirty used rug. I asked about it and the salesperson had to go ask her manager about it since she was quite new and unsure of the details. Saleperson comes back after talking to her manager and states that it is the floor model and that I would need to have it picked up within 3 days and the price could only be discounted $50 dollars for the used (tattered) rug. I wanted to omit the rug altogether because the rug alone was almost $450 and did not want the hassle of cleaning a rug that was in such bad shape. The salesperson said that all pieces had to be sold together in order to get the sale price. I did not buy the dining set. I went to Rooms to Go instead and to the Ashley Furniture located in Pinellas Park. The Ashley Furniture in Pinellas Park has a way better selection and is much nicer than the one in Clearwater. They had the same clearance deal and their rug was in great condition. I cannot believe that the Ashley store in Clearwater was expecting me to pay hundreds of dollars for that gross rug and then expect me to pick up my furniture like I was buying from Craigslist or something. No thank you! Run from that store!

Salesman Tom was able to answer all our questions on a certain piece of furniture and allowed us distance when my wife and I were discussing cost and quality of other offers.

Brett C was an excellent sales person. He helped us find just the right pieces.

Such great service. Theresa was wonderful and a great help.

Sidtiea Whylie is an awesome salesman! Great experience!

We have shopped at Ashley before. First time at Clearwater location. The service is great, sales people are very knowledgeable and not at all pushy. Always a great experience from start to finish. The delivery people are great as well. My salesperson was busy with a client. The sales manager came over and I worked with her to purchase and set up my delivery. Top notch staff. Thank You!

We were greated by Keith. He was kind, dressed for success and his knowledge blew us away. While shopping with my father who became a widower at Christmas, Keith's empathy was sincere. We purchased a 5 piece queen bedroom set, rug, mattress and box spring. He also sold us sofa and loveseat. We actually made 3 purchases separately and not once did he rush us or feel bothered. Keith by far an amazing asset to Ashley. I can guarantee had we had someone aggressive and pushy we would of left. His patience and demeanor kept us buying. Employee of the year.