Ashley Store Clearwater, FL

Great wall hugger reclining sofa on sale.

My mother purchased a recliner here to use after her breast cancer surgery, which she is currently recovering from. It was missing a part on delivery, therefore making it defective and they were notified within the required 3 business days by the delivery driver and me. Nobody can tell me when the part will come, if ever, so I decided to return it because she needs to be able to use it and we need to get another chair elsewhere. I went to this location in person where it was purchased to try and resolve the matter, and they refused to accept a return violating their own terms.

A little upset the way the seller didn't even say thank you for our purchase i found it odd , love my new furniture though

Molly was very helpful in guiding us to the furniture we were looking for. We were pleased to find that everything was in stock & our experience was very positive.

Very pleasant experience. Staff was friendly, courteous, and professional. They listened to what I was looking for and was very helpful in showing what was available.

Arielle was absolutely amazing! We plan on returning to purchase more furniture in the future.

It was great! Molly was helpful and patient helping me make my decision. She was knowledgeable and very easy to work with.

Molly did a great job making sure we picked out the right furniture

Walked in the store, looked at numerous loveseats and was not even acknowledged so I left. Everyone walking by me with iPads and no one offered to help.

Molly was very helpful and professional 👏 A very pleasant young lady.

Ann was very nice and easy to work with!

We're very happy with the couches we received. The two delivery guys that came by were very helpful. It was challenging to get them into the house, and they did a fantastic job! (They should get a raise or a bonus for all the trouble it was!) ! I would highly recommend.

Poor quality products and poor customer service. I bought a sofa and chair, coffee table, and end table and lamp. The coffee table and end table were delivered via direct ship. The coffee table was placed against my door and I couldn’t get out of my house. (Extremely heavy). The coffee table was broken (marble cracked down the middle) they sent me another one and it was again placed against my door and I couldn’t get in. Both times I had to get someone to help me move the box away from my door. When the second table arrived, it was also broken. (Again marble cracked down the middle). The store was not helpful, didn’t return multiple calls when I finally got through and left a message and the foreign customer service didn’t help me the first time I submitted photos. I had to call back a second time and they said they never got my first claim. (But I have emails sent and spoke with a rep on the phone who said she received the). When my chair and sofa were delivered, the chair wouldn’t shut. The delivery guy rushed me along and said it was normal that it was difficult to shut. When they left, I noticed its tilted forward. The store set up a technician to come out in 2 weeks (first availability). I would not recommend buying anything from this company unless you want a headache every step of the way. I would give zero stars if I could.

Stopped by Ashley Furniture looking for a new love seat. I told Brett what I wanted, the first one he showed me had all the bells and whistles I was looking for and more. I would highly recommend Ashley’s warranty program for peace of mind and value.

Great customer service Brett was on top of it

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

The sales woman was nice. Helpful did her job. The delivery came when they said it would. Put together the furniture quickly and cleaned up after themselves. The reason for the 3 stars was we were told we had like 48 hours to report any issues. Well I tried doing that within the time frame and nothing back. There was a cut under the couch which honestly is fine. We don’t see under the couch no big deal. But one of the cream colored couch pillows looked like someone drove over it and it going to assume the people putting it together knew this bc that was the side facing inwards. Now sadly I wasn’t home for this my husband was and didn’t think to check everything before they left. I checked when I got home and found this. I tried to report the pillow to get a replacement. Just 1 pillow not the whole couch and received nothing back. It’s been 3 months and nothing. But Ashley’s furniture was a better experience than rooms to go. They couldn’t deliver 1 lamp. At least Ashley’s was able to get an entire house furnished the day before thanksgiving.

Theresa did a great job and helped me step through the process and the best way to put our transaction together and I am happy with the process.

Even though I had poor credit Ashley made an exception and gave me another chance!

Called maybe 6 or more times this morning: we know what bed we want for our son and just need to ensure it’s in stock before arriving to purchase . We have a toddler that will be very sad if we get there and it’s not there so we are hoping to check first . Sadly you can’t get anyone to answer the phone for the last hour and half . They answered once while laughing in the back and hung up . Do better . We are trying to give you money . I’m sure the owners of this store would be disappointed to hear this .

ncompetent staff, won’t ever buy here or recommend any one else to buy here. Would give negative stars if I could. Ordered a TV Stand in October 2024 for a November 2024 delivery. Ultimately cancelled the order December 2024 because the item ‘wasn’t available’. Fast Forward to Almost March 2025 and the purchase is still ‘pending’ on the credit card statement. Called the credit card and was told call the store. Called the store and was told call customer service. Called customer service and was told call the store. Called the store back after speaking to 7 different people in 7 different departments and asked for a Manager and was hung up on.

Thou yall sale good home style, yall wood is so so so extremely cheap, Easily scrape, and peals off.. Pieces are not always in places, missing, screws and pieces, the whole on the most frame don't match the original wholes to assemble the pieces, far off the measurement.... I had to adapt and adjust the frames and pieces with own screws and pieces to put it together. But I always notice yall furniture pieces are cheep as wood... even while putting screw in the wood chips away in ways it brakes wood assembled parts... and i have bought from ashely a lot, to not notice this... change of furniture and throwing all I gotten in the garbage... and the paper frame yall add on, peals off easily... so my stand and dresser stand peals.... just sharing.... pointing out the obvious.... I know many notice this, just sharing

We paid for a tv stand couch 2 dressers and desk. Everything was paid to come built. 7 flat boxes of parts of the items came to be built not built as paid for over 6000 dollars worth. I didn't know Ashley's was ikea. Waste of money.

Arielle was friendly,helpful and quick to answer all questions.Sean was polite,professional and very accommodating!! ..Thank You..

Good price for a beautiful table and chairs. Friendly staff

Darian was wonderful!! He has a great personality, is kind & has integrity. be careful with him if you're easy to be sold to or you'll spend all of your money lol. He helped us pick out our furniture & was honest about what sounded best for our needs! His manager seemed a bit annoyed and did not want to help him while we were trying to negotiate, but other than that it was a good service. also, it was not fully explained that interest would occur in the credit card, but I'm sure I just skipped over reading that and it is the salespersons job to say the 0% interest part in their pitch. overall satisfied! can't wait to get my bedroom suit & barstools!!! 🤸

1st time shopping at Ashley’s, great price & their warranty I was impressed with .

If I could give 0 stars I would. We we’re told we had a 90 day sleep trial with a mattress that we bought, we absolutely hated it and couldn’t wait for the 30 days to be up so we then filed to get it returned or exchanged and we have been calling for 60 days straight getting no answers from anyone getting no email replies from anyone call the store doesn’t get any help from the store, this is a giant scam. You can find the mattress way cheaper anywhere else do not buy a mattress from Ashley furniture especially this location ever because they are a bunch of liars. They sent someone from the company to come out and take a look at the mattress before they could return it, then once they left, I never heard from them ever again. It’s a $6500 mattress they’re trying to stick me with it, It’s all over the website that I have a 90 day trial they even told me in store. Do not buy a mattress from Ashley furniture!!!!!!!!!

Stopped by 3 furniture stores today and stuck with this one due to the customer service and quality of the furniture compared to the other stores. Brett was very polite and informative when it came to us explaining what we wanted and were looking for. Excited for our new furniture! -Pete F

Bought a Patio sofa today from Nick Payne. Nick was extremely professional and friendly. It was a great pleasure to work with Nick, as he made the whole purchase an amazing event. Richard Glanzrock 2/15/25

They sent me the wrong headboard. I let them know and never heard another thing from them.

Katelyn was wonderful to work with. She was patient, answered all my questions and helped me to feel comfortable with my decisions.

II bought an adjustable bed frame That was in stock and delivery was for February 14, this morning was informed that it was not in stock and would not be delivered until February 21. I would not have purchased it at this time

Roman was incredibly helpful- even when we walked in right before closing time on Super Bowl Sunday! He never made me feel rushed, answered all of my questions, and made sure I got the best price available. Great experience.

Terrible quality! You are better off buying from Amazon. The fabric on the sofas we bought is pilling on every surface and fraying on the arms. The cushions sink in terribly even though we are hardly home to use the sofas. Don't let the 0% financing lure you in! After less than a year, Ashley won't do anything about these issues, and we will be paying for new furniture elsewhere even though we owe on the current set. The tech that came out to inspect even said they have switched their manufacturer to a cheap Chinese company and the quality has dropped drastically.

The selection and quality are fantastic and the sales staff we’re awesome.

Darian was amazing!!! He not only helped with looking for a dinning table and chairs, but took the time to brainstorm my different options compared to the vision I had. He was patient, funny, and very accommodating. Would definitely recommend!

Katelyn W is outstanding, and I do mean outstanding! We flooded with recent storms. She helped me in an hour to completely and most affordably outfit our living room. It was a great experience.

Ann was great to help me focus without pressure.

Hey guys, do NOT EVER EVER buy a mattress from ashley furniture cause they say you have 90 days to return if you hate it….. never thought I would need to do that, after the minimum 30 days of sleeping on it…. I never actually slept and called to start the return policy. Well, now we’re almost to the 90 day mark, and they still have not come to pick up this mattress and issue me a refund. 🙂 I’ve called 4 separate times now trying to get a pickup date over the last month, now they’re trying to sell me sales are final even though it’s all over their website and they tell you in store you have a 90 day sleep trial. DONT FALL for it. … i think im about to go karen. $7k on a mattress you hate is not something to take lightly.

Nick was the best

Friendly staff and helpful. Bought a couch a year ago. Bought a rug on this visit.

Very good saleswoman we bought other furniture there last year also. Great place!

Theresa was really great! We walked in and she just introduced herself and let us know that if we had any questions, she was available to help. We left and came back, she was there and helped us pick out the perfect set. Thank you 😊 Can’t wait for it to be delivered!

Stopped in to Ashley Clearwater to get some decorating ideas for my Son's room. The sales people were very helpful in showing us their in store & online choices. We ended up buying a rug that was on display to get us started. We will be back.

These people sell protection plans for their furniture that are complete trash. They should educate their sales people to be a bit more truthful on what these plans really cover.

Molly was great. Didn’t “over bug” us while we looked and was helpful when we needed her! Found exactly what we were looking for!

Kaitlyn was so friendly and helpful. The ordering process was so easy. We are looking forward to our delivery and will update the review after receiving our furniture. Everything that Ashkey carries is absolutely gorgeous and is great quality. Their prices are amazing and the custo.er service is top notch. I would highly recommend looking at Ashley for your furniture purchases.

Super service w Ann! Knowledgeable, friendly and professional!

Team Nick was great with helping me around the showroom.

Eyerilis was fantastic, she took her time with me. The extra time and knowledge she has really helped me get what I wanted and needed. Thank you!

Theresa was so helpful! Super happy for my new bedroom set

Worst couch I ever bought!,cushions do not stay in place and couldn't get a refund!

Brett was informative, charming, and a pleasure to do business with!! Great job!!!!

Excellent Customer Service.

Great experience with my trusted advisor Nick Payne.

My sales person was the best very knowledgeable and a great personality she's a five star sales person recommend highly

We have bought at Ashley’s several times and not once have I had an issue and always happy with our purchases.

I came in to purchase family room furniture. Nick directed me to a set that exactly matched my needs and wants. He was very professional, knowledgeable and made my experience very pleasant. I highly recommend Ashley furniture and my salesman Nick. He was outstanding.

DO NOT SHOP HERE, ESPECIALLY IN STORE. THEY WILL SEND YOU DAMAGED GOODS OR GOODS THAT ARE NOT THE SAME IN STORE AND NOT LET YOU GET A REFUND. BEFORE YOU SIGN THEIR TERMS AND CONDITIONS- MAKE SURE YOURE OKAY WITH GETTING TERRIBLE QUALITY AND NOT BEING ABLE TO RETURN IT. We bought a mattress from this store- in store. They sent us a mattress that wouldn’t air out even after 3 weeks and was moldy smelling. We had to take it back ourselves and didn’t hear anything on the replacement. We had to go back to the store and get them to order a new one. The new one was defectively made but did not smell terrible like the first one. At this point we had gone to the store about 4 times because you cannot get anyone on the phone from the actual store. We agree to have another one sent (the 3rd one!)- thinking that it couldn’t possibly be as bad as the first one. Boy were we wrong! This bed was so insanely off gassing for weeks! We have asked for a refund- they refuse, and state that we can only have a different mattress from them. They won’t even give us store credit. My husband has gone to the store 6 more times at this point, been on the phone with their “customer service” giving us the run around for hours- “ the store has to approve” “Corporate has to approve” and back and forth. We finally just asked for store credit- they refused and said that we can only take a new mattress from them. Their whole set up and method of sales and the “rules” for refunds and exchanges is criminal. I will NEVER give my money to Ashley again in any shape or form. This organization is pure criminality, and the quality is terrible. We have not be able to sleep in the same room for two months!! How dare you waste our time and resources like this when we bought a bed from you in good faith.

Made it easy. I knew what I wanted they didn't have it in stock so Romeo ordered it. No problem be at my house in a week.

Nick was great! After a month long search at numerous different stores, we FINALLY found the right living room for us! After so much shopping, we really got a feel for what the furniture market has to offer. The prices and options here couldn't be beat. I wish we would have just started at Ashley to begin with!

Ordered my couch on December 17th in store (one of the employees ant guest services was incredibly sick which was very off putting) and was told it wouldn’t be delivered until Jan 11th. No problem! Then I see my debit card was charged twice for the warranty. When I call customer service they say it will be refunded in 7-10 days… still no refund. Then on delivery day I get a call an hour before delivery that the couch is not available and is on back order for another week. So now I have no couch for a week (in the 30 minutes my old couch was outside the house in anticipation for delivery, someone drove by and took it). I called customer service and the person on the other end of the phone was uninterested in helping other than just repeating that it is on back order. Currently using a camping cot as a couch until my new couch is available…. Very very unimpressed with my experience.

I still didn't receive my refund for the piece of furniture that Ashley furniture took from my house, i contacted them on the email address below asking for my refund since Jan 12 and nothing happened. This is upsetting and not fair, please whoever seen this comment from the management , give me my money back!!! I just had a very bad experience with Ashley furniture, we furniture the entire beach house from them, back in Dec we went and bought everything from them with cash more than $9000, they took three weeks to deliver the furniture , upon delivery we discovered that the chest dresser has scratches , we called them and ask to replace the piece with another one and we asked for a smaller one hoping it even will be cheaper, but they asked us for $50 extra for the replacement, we agreed to pay the difference, and they said they will take another two weeks to deliver it, then they called again and said in order to do the replacement we need to come to store and pay the difference first, i told the lady on the phone that i won't leave my work now and come to pay $50 and i told her will pay the difference on delivery but she refused, I ended up asking her for a full refund and to come take the piece away from the house, this is very bad customer service and they need improvement

Good experience with Ashley yet again. A few things, careful when working with sales for finance. When I went to finance the 0% interest deal they first thing the sales rep pulled up was for financing with 34% interest and I caught it. I had financed before and I have excellent credit so I questioned right of way. Walked us over to the customer service desk and it was fixed immediately and corrected. However if I had not been paying attention I would have signed the deal for the extremely high interest rate. Way more than just putting it on a credit card in fact. Beyond that great service and the delivery teams were professional and careful and even helped me move out some old furniture to an area for pick up and discarding. Couldn’t be happier with our latest purchases of a dining room set and over sized chase to name a few items.

We purchased our living room, bedroom and dining room furniture from Ashley. They have a wide selection of items from different price points. The staff were very helpful and knowledgeable. They have great discounts, we had a 10% off coupon and after we made our selections we were given 22% off our entire purchase with free delivery and set up.

Dante was fantastic. He spent time making sure we considered all aspects of the furniture we were looking for. He brought pieces together from different parts of the showroom so we could be sure of the cohesiveness. He was truly a pleasure to work with. No “hard sell” but rather concentrated on our needs.

Walked around the store for half an hour trying to buy furniture finally found a sales person to help us

We shop all stores and they had the piece we wanted at a good price Arielle was very nice and informative.

Roman was very helpful and charismatic. Also great furniture options here!

Great store with friendly staff. Greeted immediately after arriving. The item that I purchased arrived earlier than expected.

Very knowledgeable and helpful in putting me at ease

Theresa went out of her way to serve me as a call in. Saved the item, I stopped by and picked it up! Was so smooth. Thank you Theresa xoxo

We had issues with our new sofa and billing issues. The young lady Kim behind the counter was able to look up the part and order it, plus correct billing issue!

Katelyn W. was so sweet and helpful. We knew what dinning set we wanted and she took us right to it and even got us the discount that was running. She explained everything in detail. Our store in Port Richey is closed due to hurricanes and we went to Clearwater. So glad we did!

Not good follow-through. One sales person a female was impatient and had to walk away when you’re spending a lot of money you’re entitled to take your time. They never follow through. Everything was just messed up. I won’t shop there again.

Terrible customer service. Many pieces arrived damaged. Refunds were offered but never followed through with. The promotion when we purchased was a prepaid gift card for $350. We only received $130 and no one will actually fix the issue. After we spent our money the customer service absolutely stopped. Yet prior to buying we got 5 calls asking if we were going to buy. Don’t buy from this location.

I had a wonderful experience with Ashley, specifically with Nick Payne. He was knowledgeable and professional. He made the process a breeze in purchasing new bedroom furniture. And answered all my questions. I highly recommend him!

Top quality items. Bought something the day we went. Highly recommend

It was very effichant was able to help me gave me the military discount.I'm very pleased with the service.I always received from ashley

Found exactly what I was.looking 4. Ann Taylor was great as was Molly Q.

David is a grate person to work with! Great customer service and very fun!

Molly was so great and helped us find exactly what we were looking for. Couldn’t be more excited about our new couch! 10/10 recommend!

Dante was very helpful

We had a great experience @ Ashley Furniture and our salesperson, Molly was excellent. We found a dining room set we loved and left with a delivery date. Thanks Molly.

Sales person friendly & helpful Some snafus with our credit union but all wound up ok

Ashley in Clearwater had great options for couches and sectionals! Each one was customizable to our size and material needs and Katelyn, our associate, was super helpful in finding what worked best for us. We ended up choosing the Elissa sectional, which we could fit in our living room, had great style, and all the cushions were removable and washable for those unavoidable pet/baby stains.

I purchased a piece of furniture with the help of Sean Wise who was very Helpful, Friendly and Professional. He is a Definite Asset to Ashley Furniture Company.

Arielle was awesome! Didn’t push, let us browse, checked on us here and there. Wonderful from beginning through payment and out the door. 😁

I was looking for a mattress & Ashley didn't have one Sterns & Foster Med pillowtop mattress.

I visited the Ashley Clearwater store on Black Friday. I had spoken to Sean on the phone earlier that day. The item I had originally needed information on was not in the Clearwater store to view. He did tell me, however, that there were other pieces in that line that I could see. I was most interested in the color. When I entered the store, he greeted me and walked me over to the items that he spoke to me about on the phone. On our way, he showed me another item that I actually liked better. He was very patient and spent as much time as I needed. Along with the entertainment center,I ended up purchasing a queen sofa bed and I was quite happy with the experience. I called later that day to change one of the items in the entertainment center that I had purchased and replace it with another one of similar type. Again, he was very helpful and Customer Service dealt with the change with absolutely no problem. I was very happy that I decided to visit the store that day. It was a long day for the employees and I appreciated their time and expertise.

I had a great experience today at Ashley Molly was great. I was there on Friday but I guess I took too long to decide so the man that was with me just walked away and never came back so I finally left. It was great Thank you Molly

We went in to look while heading to a different future store. We found a set we both loved but walked away. The other furniture store was a disappointment and we came back. The sale was easy, financing was easy and 0% interest was great. We will be back for more furniture for sure.

David was very helpful and personable. I was able to find my dream couch and make the purchase super quick!

Great sales woman Molly !! Thank you very much.

Great selection, prices, financing and aervice!

Our sales customer Arielle was amazing! She understood that we had lost all of our belongings and hurricane Helene and she did not pressure us to buy furniture. We did not need. She assisted us above and beyond and she is the reason we purchased furniture from Ashley.

Dante is great

Sean did an amazing job, made shopping easy. Best experience I ever had in buying furniture.

Darian was very professional and helped us with our purchase. We were very happy with the overall experience

Great

Employees not trained or aware of products & store policies. Was told by store at delivery of new mattress old one would be picked up never happened called store to discuss with manager put on hold 30 minutes never answered. Wth the amount of furniture stores around you would think the employees in Clearwater would attempt to do the right thing. Never again

Very nice

Great selection and good deals, staff was helpful

Friendly, helpful and no pressure.

Ariel was very helpful in picking out an alternative recliner for me as the other choices were back ordered. My husband will enjoy this recliner. She was extremely helpful and a great listener to my specifications.

Katelyn was Amazing and very helpful and understanding with our furniture process. If we ever need new furniture we will definitely come back and have her help us again.

Katy did a great job helping me.

Best quality service recieved from Katie. She explained everything to us and took the time to show us different options for our living room. The best experience buying our living room set!

Excellent service from Katie she took her time to find exactly what we needed. Quality service recieved from her, Ashley's definitely needs more employees like her!

The manager Sean was a great salesman. He was very polite and knowledgeable. The prices were great. The store was clean and organized. Definitely would go back.

Molly was fabulous to work with!!!!! I recommend asking for her!!

Molly Q. helped me and she is phenomenal! She was knowledgeable and professional!! I have dog and she educated me on what fabrics to look and which ones to stay aways from!! She explained the furniture protection package wonderfully also!! Highly recommended her for all of your furniture needs!!

Arieles was amazing I do t know if I spelled her name correctly thank you so much for your time

We worked with Darian at Ashley Furniture in Clearwater. He was excellent and quite helpful for us in making a choice at Ashley.

Kate was a wonderful help today on our visit. We will be purchasing our new bedroom set, couch, and live seat. She was such a fun person to walk the store with. Very knowledgeable about the products. We highly recommend paying her a visit.

Katie helped me tremendously!

Katie was wonderful and so helpful! She was great and patient with us and guided us on our couch buying journey. Thanks for all the help!

Sales person was wonderful. Very helpful and knowledgeable. Can’t wait to receive my coffee and end table.

Katelyn was such a sweetheart with lots of knowledge and great advice. She helped my partner and I find our perfect couch for our small living room!

Theresa took very good care of me patient knowledgeable and accurate. I’m so happy I purchased from her. I will be back in February to get the loveseat to go with the couch.

Was a good time and Dante Revallo our sales mam was awsome.

Dante Revallo is by far the best!!! Very friendly and informative!!! We didn’t plan on walking out having ordered a couch today, we were just window shopping but he listened to what we wanted and helped us find exactly that. So… we ordered our new living room set today!!! Such an awesome guy!!! 🖤

Theresa was wonderful. No high sales pressure. Answered any questions we had. Highly recommend asking for her

A typical Ashley experience. We went to several stores before we went to Ashley

Arielle Rodriguez was a phenomenal employee of Ashley furniture! That was the only thing that was good about Ashley Furniture. They have terrible communication, delivery people who are rude, fast and they do not speak English well. It took almost 2+ months to get all of the furniture delivered that was not damaged. We ended up getting some compensation after we pushed them to finally get some replief. I will not purchase from the Clearwater Ashely Furniture Store ever again. This was a waste of time, money and effort.

Katie was very helpful and friendly. Will do business with again

They did not accept a return on a $2800 couch in perfect condition within the 30 day window. Their response is sickening. They will say sorry you did not know the policy. I can’t name one other furniture store that has such a shady return policy. Extremely unprofessional and not at all upfront about that when I purchased. The sales rep did not tell me that nor was it listed anywhere. I wanted to purchase this $2800 couch online, it was sold out. So I called this Clearwater store and ordered it over the phone. This was a full price item and they gave me a 15% discount. Received the couch and it was not comfortable so I wanted to return within the 30 day window. I called them and they told me all “in store purchases” are final. That is outrageously poor customer service. And a shady customer service policy. I will never buy anything from Ashley again. Cheap furniture and lousy customer service. This is why I normally buy from Costco and Lazy Boy. I will be tossing their uncomfortable couch out. Imagine the company they could be if they actually wanted to make customers happy and do what is right. Or imagine if they were so confident in their product they took returns back within 30 days if unsatisfied. Amazing it’s 2024, and companies are still operating this poorly

I just went furniture shopping at the Clearwater location for the first time in 15 years, and Ariele was amazing. She was super helpful, answered all my questions, helped me put everything together and made financing super easy and not so painful :-)

Great customer service! Great prices

Katie was amazing—very professional and attentive!

Excellent service and assistance

To everyone purchasing furniture at this location be careful I will never do it again. I got an entire bedroom set that came infested with Bittle bug from their warehouse ,paid the pest control twice to do treatment , didn’t work I have proof how bad the entire set had bugs , and this company is the hardest to communicate with no one knows procedures or next steps , they also don’t pick up the furniture infested and don’t even recommend or help pay someone to get rid of that furniture , now I’m waiting on a refund that’s not guaranteed but the last thing I want is to get furniture if it’s coming from the same warehouse. What kind of customer service is this ? I wish I could give a zero star that’s how disappointed we are.

Katie was amazing she was very knowledgeable and helpful. We got a great deal and was super friendly and non salesy person which we like!

We had a pleasant experience, Ismael was very helpful, he didn't rush us, made us feel relaxed while we made our choices.

Ashley Furniture is the place to take care of all your home needs. Will definitely be back.

Great service and very quick. I got my mattress 3 days later

Molly was great. Helped us find exactly what we were looking for. Great selection and getting delivered quickly.

Patty at Ashley was amazing. She didn't hover over us while we were looking at furniture. She answered all our questions. It was a pleasurable experience. Patty was welcoming when we walked in the store told us about specials going on. She was friendly and alot of fun to work with. Thanks Patty!

20% off sale but… after I spent hours picking out various pieces of furniture, when the final bill was calculated, I am THEN told you only get the 20% IF you also purchase the protection plan!!! If you don’t, you only get 10%. They don’t tell you that until you have aprecast invested a lot of time and energy. I don’t mind a protection plan on things like fabric covered chairs but night stands? And end tables? Really not necessary. Very shady way to deal with people. Also the sale was to “help” hurricane victims. I don’t think making them spend half of what they were saving on a protection plan they will most likely never use if being helpful or honest. VERY sketchy business practice.

Friendly to the yes people/customers

Ismael made my shopping such a pleasure after I lost so much in the recent hurricanes! I am so glad that I found what I needed with his excellent help..4 dining chairs and a dresser/mirror with matching side table. Great prices as well.

Worst store ever. The staff doesnt know what they are doing. Worst customer services.

Katie helped me with my furniture purchase and was super friendly and very helpful.

Katie was great with customer service ! Will be back again to order more products from her !

Recommend Ashley to all! Manger Zach is absolutely the best! We had a slight problem, it was handled and straightened out immediately! Wouldn't shop for furniture anywhere else!

I bought a lamp that had to be a direct ship. The lamp arrived broken so I wanted to return it to the store. The mgr would not give a refund, as I did not want a replacement. This was the third lamp I purchased, and the second to arrive broken. So I have a lamp coming I do not want! I will not shop at Ashley again! I will also tell friends and family no to!

Purchase a vase and 2 accent pillows. Was able to take it home same day. Most stores is only a showroom.

Molly was super patient with me as I took her all over the store and she helped me get a fantastic deal from Ashley. Highly recommended.

Good service. Would recommend.

Katie was the best

Worst customer services. Delivered missing and broken parts. Store manager won't help with the situation. Three time scheduled for delivery and three times a failure.

Great selection of living room furniture and wonderful prices. Superior quality too!

I walked into Ashley today without a clue as to what I needed. I met Katy who helped direct me to some beautiful pieces and found exactly what I was looking for. I’m on my way home to take measurements. Thank you so very much Katy!

Katie assisted me and was very friendly and efficient. I will definitely will be back to see her for more furniture. I highly recommend her...

Katie was great to work with and got us exactly what we were looking for

Amazing experience today! Came for 1 couch and ended up leaving with two different sets of couches and a fireplace! Arielle R helped us with everything she is such a sweetheart, so helpful and so patient! Thank you Arielle 🫶🏼

Kat was an excellent sales representative. Process was smooth and easy.

Katie was great, 0 pressure.

Ann Taylor was hands down the best sales person we have dealt with in answering our questions and also very knowledgeable about the furniture and mattress we purchased. Super sweet too! We will definitely be back!!! Bob & Donna Hanson

Katie was amazing súper friéndly excellent Customer service I highly recommend her . We’ll definitely come back!

Katie was helpful and very easy to work with.

We came in looking for living room & dining room furniture. Katie was awesome, very friendly, helpful without being pushy & really new her stuff. Thank you, Kati:)

Katie. Was awesome I will be back!

Katie has been very helpful and patient and thorough. We were able to buy the right furniture for our living room. Thank you very much for the good experience we had in your store. She’s probably one of your best staff in you store. Thanks a lot :-) Godspeed.

So basically don’t ever order anything from this store. First I was told my couch would be here today (Monday the 21st). Then I got a call saying my wedge was back ordered so I wouldn’t get that but I would still get the rest of my couch. Meaning 2 separate deliveries. I’ve been waiting at home all day for this couch to get delivered and eventually it was past the delivery time so I called customer service. They told me that my delivery got cancelled today and I’d have to wait another week for my couch. There has been ZERO communication between the company to me. I was the one that had to reach out. They left my couch at the warehouse instead of delivering it. And now they’re saying there’s no way to get it delivered any sooner since it wasn’t delivered today on an open date. Honestly the worst experience I’ve had furniture shopping. Edit-updating to 3 stars only because of the warehouse director. He contacted me and had the couch delivered today (10/23). He seemed like the only person I spoke to who knew what was going on with the couch. Right before he called me today to tell me that the couch was being delivered Ashley customer service had called me and told me I wouldn’t we getting it till the 30th. Glad to have someone who knows what’s going on. To the warehouse director thank you so much!

Found just what we needed. Kendall was amazing!!

Great customer service. Came in looking for a dresser and it was my first experience shopping here. Was greeted and felt welcomed immediately. Dante went above and beyond to ensure a great deal for us. Overall, I am extremely happy with my purchase and the experience Dante gave me. Will be coming back!

Stopped by today and bought a 6 piece set from Shari. She was polite, helpful, and knowledgeable. Will be back when we need something else!

Katie very friendly knowledgeable i highly recommended !

Great experience and fast service

Katie was amazing today helping our family pick out a new couch! Thank you!!!!

Katie was amazing! Helped my husband and I with purchasing a beautiful sectional!! If you come to the Clearwater store ask for her!! Thanks Katie 😃

Really enjoyed coming here. Did not buy any furniture this time. Had inquired about my warranty on a mattress and everybody was super friendly and helpful and supportive. Highly recommended.

Brett gave us fantastic service and OMG so helpful and delightful

Order furniture a month ago. We moved from new york to Florida and our stuff was gonna be here the same day. The delivery times changed 3 times and now they won't deliver the stuff that was order 5k worth BTW. Because of the rain. Now we are here with no beds and couches or kitchen tables to eat or sleep.

My mom michelle Order furniture a month ago. They were delivering it today and won't now because of the rain. Spent 5k and I have no bed to sleep on no couch. Just moved to Florida clearwater from New York. Now my family has to sleep on the floor and eat our dinner on the floor until they can deliver. So mad I thought this was a top of the line company but I guess not. Never do thus again would rather do it all myself and known it will get done know matter how much rain comes down.

Molly Q was excellent to work with!!

Molly Q was outstanding! She was extremely helpful and knowledgeable on the sectional we were buying. Ashley' s is lucky to have such a great team member. We'll be back to buy more furniture soon!

I had the pleasure of receiving exceptional service from Darian and Katie at Ashey. They were both incredibly professional, attentive, and went above and beyond to ensure my experience was outstanding. Their friendly demeanor and willingness to assist with all my needs truly made a difference. I highly recommend their services to anyone looking for a great customer experience. Thank you, Darian and Katie, for making my visit memorable!

Katie was amazing!!! We had extraordinary help with her!

Great selection and they also do home deliveries! I got a really nice dresser and bed frame from here. Please ask for Ann Taylor she was super helpful and very nice!

Katie was super helpful and very knowledgeable on all furniture we had questions on. I will absolutely recommend asking for her!!

We had a great experience at Ashley in Clearwater! Katie was great and super helpful. She was very patient and helped us find exactly what we were looking for. Everything was very affordable as well, which was an added bonus.

Molly Q was amazing and so patient! We were wanting to quickly fine furniture for my Dad’s transition to a new home. She went out of her way to find online options (not sure if she gets credit). Ashley is like city to have such a selfless associate.

Arielle was outstanding!! She let us browse and guided us to our likes. She was so patient as we changed and added. Ask for her…you will not be disappointed. We will come back to the Ashley because of her.

Molly Q. Thank you so much for helping me out to find a great dinning room set , the process was fast and easy !!!

Ismael was very professional and patient. Answered all my questions went over different designs/options. Great personality easy to work with.

I would give it less than one for sure I am a very upset customer and also a repeat customer! I have bought a bedset from Ashley funiture in Clearwater location in 2020 and was satisfied so I went back to by another bed set September 6 2024 and Ismael Gonzales Rodrigue was my sales representative and he sold me the wrong bed he sold me a bed that needed a box spring! I don't want a boxspring I wanted like I bought before storage and mattress only! They had my bedroom set delivered to my house on Wednesday September 11 2024 and the installer told my 80 year old mother that I need a box spring for the bed they were setting up! This is the wrong bed and is still set up in my bedroom and the mattress is still rolled up because I was supposed to get an email from corporate office so I could get the right bed! I went to the Clearwater location the same day to let them know we got the wrong bed on wed September 6 2024 talked to manager Liam Rodriguez and he said he would put the claim on that day my claim number #09693096 so it has been well over 72 hours I called Saturday morning September 14 2024 customer service and they said I would get a email that day! Still nothing! I call today September 16 2024 and customer service says they sent to wrong management and I have to wait another 72 hours this is Ridiculous for me to have to go this long with out a bed! For one I am going to never shop from you again your sales reps and customer service is unprofessional for me to have to wait and go without a bed this long! I am still waiting for an email back ! So either I can get the right bed or my money back! And still haven't heard back from them they are in my opinion scam Artist!

Arielle was so kind, helpful and extremely patient with us! She helped my mom find her dream bedroom set!

Katie was so awesome. We just bought our house, so we were all over the store trying stuff and she stuck with us all the way. We got an awesome furniture set and couldn’t be more pleased. If you want a super helpful person that doesn’t give you that car salesman feel go see Katie.

Katie was amazing she did a great job. Can’t was very helpful and knowledgeable.

We had the pleasure of working with Theresa. She was very helpful, worked around our budget and helped us find exactly what we were looking for. Great service!

Ann was wonderful at helping us order our bedroom set! Very clean store and kind associates!

Katie was awesome!! She greeted me as soon as I walked in the door and took me right to the couch I was looking for that I found online! Great job and wonderful person to work with!! Katie was great!!

Arielle was extremely helpful, kind, and knowledgeable on products and services. She made the process of finding a dresser, applying for financing, and setting up delivery super easy.

Katie and Liam helped me order a new mattress. I was in and out in 30 minutes and they were able to price match the mattress for me. Their customer service was amazing.

Arielle was so great!!!! She was very knowledgeable, nice, and worked so hard to make sure we got everything we needed! 😃

Katie was fantastic! She helped us find the perfect cocktail table and was very pleasant. I would recommend anyone looking for excellent service, come see Katie at Ashley Furniture in Clearwater!

Katie... nicest person here...we're coming back for more later!

Great furniture and service, and I enjoyed the special pricing.

Terrible! They never will answer their phone, then when u come in for service they make u wait when no one is waiting in front of u! If u want service like this just shop online

In store customer service never answers the phone. To the point where you have to go into the store for answers, and can see employees deliberately not answering the phone. In store purchased arrived damaged, after waiting months for it to be delivered.

Brought our 80 year old grandmother to Ashley Furniture for a new couch and spoke with Brett. We had no issues and Brett was fantastic throughout the entire purchase. When we got home, all my grandmother could talk about was how great Brett was and we even went back two days later to purchase the matching love seat, I imagine mostly due to the generosity of Brett and how great he was. Highly recommend the experience and if this store can make my grandma happy, I am sure it can make others happy as well.

Molly was awesome!

Had an excellent experience in the store buying a new bedroom set for my son. Katie was fantastic!

Katie was great and answered all of my questions about my new couch!

I am happy to share my most recent experience with the Ashley store location in Clearwater. First and foremost, I would like to recognize Molly our Sales Representative who was most helpful to us during and after the sale. We were in the middle of a move (new home purchase) and money is tight. We had to break up the purchase of the bedroom set that we chose piece by piece. Additionally, we purchased a Temperpedic mattress set, which proves to be well worth the money spent (we were able to take advantage of their Labor Day sale). I don’t think I have slept this well in 10 years…..All night Long, Wow! My husband is a post back surgery patient and this has made a world of difference for him also. I have been in healthcare for many years, and we stress the importance of sleep as part of total health and wellness. On top of the attention to detail before and after the sale, Molly even helped us with the delivery. My family and I are originally from Georgia and the weekend we were to take delivery of the mattresses, I had to leave at a moments notice to go to our home town of Winder following the Apalachee Highschool shooting. This school was the school that all my girls attended and graduated from. I was “band mom” there for years and helped out. My best friend works there and her daughter is a student (thankfully they are ok). My husband stayed behind but had a scheduled medial appointment the day of delivery. Molly actually came out to our new home and waited for the delivery and my husband to return from his appointment. This was on her own time. I cannot say enough about her and the dedication she has shown. I have also sent her text on her days off and she has helped me. Please accept our sincerest Thanks and much Appreciation to Molly! Ashly has a customer for life. 😊

Katie was wonderful to work with. Knowledgeable and a big help.

Great customer services manager and the sales person Brett Caltagirone was very helpful and patience ! Thank you so much

Ishmael was absolutely amazing

My wife and I purchased a new bedroom set, couch, kitchen table and mattress. Our sales associate Arielle was very helpful and very patient through this process as my wife is very picky and took some time to pick stuff out and know for sure. Her advice and patience along with professionalism went along way and improved our overall experience!

Ashley Furniture is horrible. Sold me a defective mattress, then replaced it with another defective mattress, TWICE!!! They wouldn't refund me. It is impossible to reach a manager or corporate office. Instead of getting help to rectify the situation fairly, I spent multiple days and countless hours on hold and being transferred in circles between people who lack knowledge and are unable to help. I will NEVER shop with them again. Buyer Beware!

Katiuska was so helpful and patient with me. 10/10 customer service. Thank you, Katie!!

Katie was phenomenal amazing service and patient , will definetly come back to buy more furniture soon !

Ismael excellent help me with everything I need

Katie was very helpful and knowledgeable about what I bought.

Katie did an exceptional job today. Great communication skills and vibrant personality.

Katie was awesome Thank you

Excellent attention from Mrs. Katiuska

Theresa was so patient, helpful and gave wonderful suggestions for finding us the best value for what we were looking for. I'm these trying financial times we can use all the support we can get. Thank you so much.

Yasser was really nice and super patient ,helped me choose what I was looking for, super super nice guy

Katie was accurate, efficient, and pleasant.

I had great service, Ann helped me out with everything, and I'm happy with my purchase

Predatory sales. Do not purchase the “Protection Plan” or any other up-sale product they offer you. When the time comes that you need to use this expensive add on, this store and the company they sell for will not honor their product. They tell you everything you want to hear while selling you these useless “Plans” sometimes they even say it’s “mandatory”. It’s not. After spending over 10k at this store, they have lost my future business for life over $499.00 worth of garbage they won’t honor. Terrible customer service after point of sale. Don’t fall for their friendly sales tactics. They are just taking your money and moving on to the next.

Ann Taylor was absolutely fantastic. She helped me with every question I had. She wasn’t too over baring like most sells reps are. You could tell she genuinely enjoys the job and knows what she’s talking about. If you go to Clearwater Ashely furniture she is the one you want to ask for!

Katie was great!

I purchased 4 items from Ashley in Clearwater. A purple mattress and smart base, a mattress protector and a bed frame. The mattress and smart base had to be picked up via the store due to it being a clearance item. The rest of the items are being delivered. Scheduled a pickup on the following Thursday with my sales associate and was unable to make that day, so let her know we were unable to make it and needed to pick it up another day. She confirmed with us Saturday would be a good day to pick up the mattress and smart base. Upon arrival to the store (with our rented U-Haul truck) we were made aware that we would not be able to pick up the items because that was only Mon-Fri. The sales associate was not there, and all I had was the text messages we exchanged telling us to come Saturday. Luckily after negotiation, the manager sean, let us take the mattress but not the smart base because it needed to be broken down. I am still questioning why it was not already broken down and off the floor as we were supposed to pick it up two days prior. Regardless, we took our mattress home. The following Monday I got a call from the front desk of the store asking when I could come pick up the smart base. Let them know that because of the situation, I would have to now find someone to pay and had a big enough vehicle to pick up the base. Asked the front desk representative to have the sales manager sean give me a call to discuss this mess of a situation. This was on 8/5. I still have no received a call from Sean. I checked in with receptionist last Thursday and she said she would remind him again. The only good service has been from the receptionist, she has been responsive and great. However Sean, the manager, has yet to reach out about an issue his employee has created. I have been left to deal with the inconvenience because of wrong information given by the employee. Will not be returning to this store and hope this can be a warning to all of the service provided here.

Had a great experience, Anne was amazing and had us in and out in no time. Great quality and options. We will be back in the future!

Ann is wonderful. She helped us find the perfect bedroom set quick and easy.

(Translated by Google) Many thanks to Yasser for the attention provided and the help and advice with the purchase, despite not speaking Spanish he did everything possible to make us a good sale, we are very happy with his service!! (Original) Muchas gracias a yasser por la atención brindada y la ayuda y asesoría con la compra, a pesar de no hablar español hizo todo lo posible por hacernos una buena venta, estamos muy contentos por su servicio!!

Katie was awesome!!

Nobody came up to me to say hello nothing like letting money walk out the door

Katie was extremely helpful and helped us purchase the perfect couch!

Had a great experience picking out a sectional soda. Kati was very helpful and we were quickly able to make our purchase!

Katie was great! Highly recommend working with her! Very patient and attentive.

I went this past Saturday and Katie was amazing. I feel the need to leave this review because i’ve never had someone be so warm and welcoming. She made me feel like I wasn’t just a sale to her. She genuinely wanted to give me the best options financially. I told her my budget and my vision on what I was hoping to get. I’m still weighing out other options, but so far Ashley’s seems like a better deal. I should be back this week.

Had a great experience dealing with Ann.

I had the pleasure of working with Ann in finding my son a bedroom set. She was professional, courteous, and very helpful. She fielded all questions and concerns I had, as well as explained in depth promotional offers. Today was a great experience and would highly recommend shopping here in the future!

Kati was great and very helpful and learned quickly what I was looking for and gave the best recommendations! I ended up picking the sofa that is also her favorite!

Yassar did a great job! Be sure to ask for him!

Kati helped us out and was amazing! Thank you Kati!

During our furniture shopping trip for our home, we were welcomed by Yasser as soon as we arrived. He efficiently assisted us in selecting and ordering all the furniture we required, demonstrating good knowledge about delivery and assembly expenses. We will define back!

Katie, The service advisor was very informative and helpful in assisting us in out purchase

Ann was extremely helpful to us as we looked for a new mattress and furniture for our new home.

Theresa was amazing! The first time I came in with my fiancé she was very sweet and attentive without being overbearing. I came back a week later with my best friend and bought the table of my dreams. She was patient and answered all of my friend’s questions and helped us find the deal we were looking for!

Molly Q was extremely helpful at the Clearwater location. I had a bad experience at the South Tampa location and she completely turned it around. Thank you to this Ashley Furniture team for the professionalism and great customer service.

Molly was fantastic! She helped us pick the perfect couch for the smaller space we have.

Katie was excellent! We got to the store and she said hi right away. She was patient and very friendly to us, after taking our time deciding on what to purchase she made sure everything was good to go and gave us all the information we needed for the protection plan and the delivery date! If we come back we will definitely ask for her again.

Yasser was an amazing sales representative. He was able to guide me to what i need in a very excellent professional manner. I got a dinning table and a dresser that caught my eye. He was nice, and made the experience very welcoming, not pushy but helped me clarify what i wanted and made the process so much easier. Ask for yasser at the front door, you wont be disappointed.

Molly was extremely helpful with assisting me in choosing 2 comfortable chairs, end table and a floor lamp. I always find exactly what I want at Ashley

Ashley's Furniture called two days before the expected full delivery to tell us the sofa was not making it. No transparency as to why. I was told we would have to wait an additional two more weeks to get the sofa we purchased. On the website, it says 1-2 weeks expected delivery but we had to wait a whole month. I called the store to speak with a manager to express frustration and that we shouldn't have to wait two more weeks on top of the time we already had to wait. The manager said she would call me when the sofa was in and she would also call the warehouse to send out a truck to deliver it sooner. Failed on that promise. Manager never called me back with an update. To the manager I spoke to, please do not make promises to customers that you cannot keep. It's bad business and it ruins your reputation. Day of delivery: The tracking system was not working. Had to wait in limbo for hours. Why offer a tracking system when it's not accurate or constantly updating. I checked it at 3:30pm and it said our delivery was for 10:30am-11:30am that day. Also, it was constantly stuck on stop 8. Terrible customer service. We bought a product and they failed to deliver it upon expected time. What it made worse- No transparency, there was a lack of organization, and no communication/follow up.

Katie G. was fantastic! She narrowed down the perfect recliner and helped my mom navigate all of the options. She was warm, personable, and absolute delight to speak with and shop with.

We were very pleased with the service that Katie provided. She was very helpful and worked hard to get us the best deal. We will return to Ashley for any future furniture needs. 8/21/24 We came back to buy more furniture from Ashley. She was very helpful but let us also browse. She’s the best!!

Katie was wonderful. She helped me with a difficult project I was working on. Very patient.

I love how the sales representative took great care of me ask the right questions got the ride offers make sure was the right color and size of what I wanted and needed big thanks to Omar make the whole buying the perfect sofa a great experience.

Katie did a great job showing me different recliners. Found one and the check out wad easy and quick

Isamel was awesome and really went above and beyond to make sure we found the perfect set for our family’s living room! He truly put us first.

Isamel was such a great help with purchasing our new couch and bed pillows! We are so appreciative!

Thank you Yaser for your assistance today.

Ismael was wonderful,very helpful

Ann has been very helpful on finding a correct bed for my back. She has a great customer service experience. Thank you!!!

Molly Q is awesome! Great service

Ann was so helpful today at Ashley. She was able to find us the perfect mattress for the bed room set she helped us get. We love our new Tempurpedic base, it has turned our lives around!

Brett was a very knowledgeable salesman and very helpful, but after that went downhill fast . Sofa And loveseat was delivered in a timely fashion , and we were waiting for end tables and coffee table . Was delivered in a box , we have to put it together which is not a big deal but was delivered damaged . They sent someone to view our claim and told us we would get a replacement then we got a call and they sent another tech and he asked if it was ok to get replacement parts instead. To us no big deal but after 7 weeks still no parts and no honest answers. Customer service has continually lied about my parts so on three occasions I have requested a refund but keep being told corporate has to approve that. Don't know why when u buy something and it's broken and can't use the items you can't get a refund , but whenever I call to check status of refund that request is not in the system. ASHLEY FURNITURE CORP IS CRIMINAL DO NOT SHOP THERE. DO NOT STAND BY THE PRODUCTS THEY SELL AND DONT CARE ABOUT THE CUSTOMER . SHAME ON THEM . STAY AWAY

Very Good experience in store and during delivery.

My husband and I stopped in a couple of weeks ago and was greeted by Katie , so impressed with her great personality professionalism and honesty , she knew exactly what we were looking for ! Loved everything she helped us pick out , fast forward we went back again and asked for Katie and again she helped us and was so nice and helpful ! If I could give her 10 stars I definitely would go back in the future !! Thanks Katie

As soon as I entered the store I was greeted by Arielle. She went above and beyond to help me find the perfect living room set. I highly recommend the Clearwater location of Ashley furniture.

All good

Shout out to Brett C in the Clearwater store for helping us today!

Molly Quinn was amazing!!! That's all

Ismael great service took time with us

Great experience the store manager was super great and the young lady who helped me and my sister

Ismael was extremely helpful and easy to work with. He answered all of our questions and went out of his way to make sure we had everything we needed before we purchased.

Ismael was fantastic. It was a pleasure working with him.

Worst experience! The sales man didn’t know I needed a box spring so he didn’t put it on the order when I stated I only had a mattress. They came to deliver and the warehouse guy said they said them. I called the store and they stated it wouldn’t be available until Mid July. I asked if I could buy one and the man would go get it so I had a bed for tonight. She then put me on hold for 2 hours. I still have no answer from them.

Ismael was awesome..very helpful and a great personality. We bought what we came for and it was a hassle free experience! Thank you Ismael

We went for patio furniture, the instore selection is small, and the staff are a little pushy.

Isabella was very helpful, friendly, and knowledgeable. And most importantly, she was patient.

Customer service was really great. Ismael was polite and allowed us to shop without hovering over us.

Walked in for a couch. Ismael was helpful and he didn’t hover or pester while we shopped. Simple, quick, and overall a good experience.

Arielle was great! Informed, no pressure, no rush. Very good experience purchasing my dining set.

I was met as soon as I entered the store by Ismael. He showed me around until I found the perfect recliner. Very pleasant man, no pressure sales pitch. I hope the delivery goes as smoothly. Very happy with the service

Ismael was wonderful and very knowledgeable.

From start to finish Theresa was there for any questions we had and offered suggestions to help in our decisions. She was both professional and knowledgeable. And not once did she seem pushy. We are extremely happy with our furniture decisions, and it wouldn’t have gone as smoothly without the help of Theresa. I didn’t get the name of the gentleman who helped with the savings and delivery aspect, but he was wonderful as well. He was also very apologetic about an outlet items I’m that would be delivered later. I understand supply and demand, so no worries. There was another young lady named Buba I think. She was awesome as well. Love the store, but the folks working there are absolutely amazing!!! Thanks to all for making our entire experience perfect!!! Richard and Jane Muise

Part 2…I recently left a negative review regarding the return policy regarding the unopened, unused, rug that I purchased from Ashley furniture. I’m glad to report back that they refunded the full amount of the rug. I’m very pleased at the response time and as promised I thought it was only right to let the public know that this matter was resolved. I appreciate everyone involved…Sam, Zack, Buba, Joe and the sales rep, Eryelies. I’m adjusting this review from negative to positive. Thanks again😀

I had the best expanse working with Molly At Ashley Furniture in Clearwater, Florida. She was so helpful and gives great advice. I totally recommend that you see Molly if you’re looking for furniture, you will not be disappointed with her Excellent customer service. Thank you again!!!

Sales person knowledgeable, pleasant and timely.

Eryelies helped us look for a couch and she was super helpful. I loved that she was knowledgeable without being pushy. It was a great experience.

Molly was super helpful in attaining our bedroom set and a perfect mattress. Our experience was amazing and she was very clear and concise with everything!

Theresa was a great help when buying furniture for my first home!

Arielle was extremely helpful with our purchase for a new chest of drawers. We plan to use her again for our next purchase for a new mattress.

The Ashley sales representative Theresa was wonderful & very knowledgeable in assisting us with our furniture purchases She explained all options available to purchase, pricing of the furniture & detailed the delivery process

We purchased a six drawer dresser that was on display. The salesperson and the warehouse guys who loaded our dresser in my truck were very nice and careful not to damage it. I have purchased furniture from Ashley before and will again I'm sure!!

Molly Q. Was super helpful. We enjoyed working with her.

Molly Quinn! She's the woman!!! You need good, professional help with your decoration needs, big or small??? Ask for Molly. Really the best!!!!

Nancy was great fast and very knowledgeable

As I was browsing for furniture, I saw a 5 piece decor set marked down on clearance for $21.99. I asked the salesperson for it. She attempted to ring me up for it and the item number was no longer in the system so she stated she couldn’t sell it to me. I asked what would happen to it and she stated they would throw it out. I realize it wasn’t a huge sale, but they would rather throw out something perfectly sellable instead of letting me buy it. Makes no sense.

Molly helped us out was awesome experience 😎

My mom and I came in 15 minutes before they closed and everyone was extremely nice. Molly and Arielis were fantastic, they didn't rush us and we ended up getting a sofa, a love seat, and a coffee table set.

Theresa was exceptionally helpful and her staff on getting us the best deal possible! Highly recommend them! Great job!

Bella was extremely helpful and friendly throughout the process. No high pressure sales. She was honest and gave it to me straight. As a fellow salesperson I am grateful to find someone like minded! Thanks Bella!

Tremendous experience with Bella! She paid special attention to my needs and was extremely helpful! Highly recommend Ashley Furniture in Clearwater!

Everyone from sales to delivery was helpful and courteous.

Bret was very helpful, welcoming and didn’t pressure me into anything. He gave us space to look around. The transaction was swift and he assisted me in getting my military discount.

Theresa is a very great customer service assistant!

Molly did an amazing job in showing us everything we were looking for.

Nancy is a great sales person. Got us a perfect couch instantly.

(Translated by Google) Excellent Customer Service I recommend them (Original) Excelente Atención cómo cliente los recomiendo

Great

Great experience!

Brett was such a great help- he really went above and beyond to help me with a purchase and I will definitely be going back

Nancy is a great lady, knows everything about furniture and embodifies being a “ trusted advisor”. So happy to be her customers, will buy from her again, period. Thanks

Bella with W on selling the couch

Delivery.was terrible. Delivery dates changed numerous times.

Very pleased with Theresa and her care and concern with our large purchase. She found deals and maximized every possible benefit for us. I strongly recommend Ashley Furniture Clearwater and Theresa for your quality furniture needs. Thanks again.

Eryelies was great and provided fantastic service and had great recommendations. We will definitely come back here if we ever need more household furniture.

Ok so I bought a s I fa recliner in 2021, the repair man came out on May 6th, stated he had to order a part. I called May 14th for status they stated they just ordered the part May 14th..Their CS sucks

Arielle was very polite, patient, and helpful with my purchase of a surround sofa and bed frame. Great experience!

We just purchased an entire bedroom set and new mattress from this store. Teresa and Zachary were the sales people who helped us, they were both very friendly and extremely knowledgeable about the store's entire inventory. The process was easy and they helped us along every step of the way.

Shopping for my son’s first post college apartment furniture needs was made easy by Molly Q. Great prices and service.

Theresa was an excellent resource for us! She was knowledgeable, and courteous, and answered all of our questions!!

Bella was incredibly helpful and kind.

My Mom recently moved to Florida and has been looking for a sofa sleeper! Molly greeted us at the door and brought us to all the variety they had. She was super sweet, knowledgeable, helpful and my Mom found her sofa sleeper and is now on cloud 9! She is so thrilled and excited which made the entire experience fantastic!

Theresa was wonderful to work with as she gave us our space to walk around but was always nearby for questions. Very pleasant and made our shopping experience pleasurable.

Theresa at Clearwater US 19 location gave us outstanding customer service. We love our lift-top table!

Highly recommend Brett! He was very professional and provided excellent information.

Theresa was great

Nancy was great.

Arielle was attentive and patient as I took forever to make my decision. I would highly recommend coming to Ashley and asking for her.

Bella was super helpful and very knowledgeable about the product!! Her customer service was top notch!!

Great experience. Fast and accurate. Thank you Nancy! 😊

My experience at Ashley’s in Clearwater was nothing short of amazing! Eryelies was our sales rep and she was the absolute best! Couldn’t have asked for better. Thank you :)

Arielle Rodriguez was extremely helpful, patient and a pleasure to work with!

Awful place to buy furniture! We had to go there to buy a chair that was a floor unit. Even though it was supposedly set aside for us, everyone there was clueless. While we waited for someone to help, at least SIX different sales persons approached us. When we told each one why we were there, they all walked away and did not offer any assistance. Good customer service is worth money, and the Ashley store in Clearwater won't get any more of ours!

Excellent experience with Molly! She made it very easy and was not at all pushy.

Molly rocks! She is very knowledgeable and helped us find couches, a dining room table, and a dresser that fit our decor.

We were very happy with our purchase and experience at the 24244 US 19 store. MOLLY QUINN was very knowledgeable and helpful. Highly recommend.

My wife and I bought 2 barstools at Ashley and Molly Quinn was our sales rep. Everything went so well the first time we searched her out again when it was time to buy 2 more. She is very helpful and would recommend her and your store to anyone looking to buy furniture!

My husband and I always love coming to Ashley furniture in Clearwater! The vibe is upbeat and everyone is so friendly and welcoming. Shout out to Eryelies for helping my husband and I find the perfect patio set.

Brett and Ariel help us for the style of the recliner chair and the coffee table. Their service is awesome.

Beautiful store so many great pieces!

Omar was very professional when we arrived at Ashley Furniture today. We were searching for a lift top coffee table and he provided us a variety of options that fit our criteria without being a pushy salesman. Thank you for your guidance as we made our selection and solidified our deal Omar.

Omar was awesome and very helpful. We got a beautiful round table and now just waiting for the delivery.

Molly Q was super helpful and professional. Thank you Molly!

Molly, was a great sales person to work with.

Nancy and Buba were fabulous

Absolutely over the moon with my experience - was a true & distinct pleasure to work with Dana the manager & Tyler the advisor - this was my first purchase from Ashley & from ordering to delivery I could not have asked for a smoother or more superb experience - absolutely looking forward to acquiring more pieces from this store in the future. I am so happy to have found a customer positive store

Brett was very helpful and thorough. Painless purchase

My in-store shopping experience was pleasant. However, the quality of the furniture delivered to my house was very poor. I had 4 different deliveries of the same items that arrived with damage. I also had three different in-house repairs to fix these damages. Ashley wasted so much of my time with their defective deliveries and inconvenienced me with their poor quality product. They would e-mail the day before each delivery saying my item had gone through their VIP inspection, but the items would arrive damaged every time. Their customer care lied about reimbursing me for all the time they took out of my schedule. Once they completed the last repair they simply stopped responding to my e-mails. I don’t recommend Ashley Furniture due to their poor quality product.

Great experience

This store loves helping people find the right furniture for them. Customer service is awesome! Savannah and Buba are insanely helpful and jump through hoops to help. I will definitely be shopping there again because of them.

Great store. Have bought many pieces of furniture. Made in America too. Prices excellent. I always watch for sales.

Had the pleasure of working with Joanna T. She was very professional and sweet.

Horrible experience! Couch was 3 weeks late. They promised us a 200 dollar credit to make it right..then when we come in for credit they denied it. Bunch of clowns working there. Nobody knows what's going on. Please do yourself a favor and NEVER buy furniture from there!!!!

Clearwater team was exceptional!! Shout out to the expert rep Arielle for the fast service!!

I and my husband got our first furniture as couple from this store. Nancy assisted us with everything and made the process very smooth. She’s a great salesperson. 100% recommended.

Molly was amazing! I could not have asked for a better furniture shopping experience!

Molly is an awesome sales person. I highly suggest asking for her. She is knowledgeable, pleasant and not pushy. Molly is an excellent employee for you Ashley Clearwater store. My only negative is check their delivery service thoroughly before paying for the premium service.

Molly was great!

Excellent service provided by Sean. I can’t wait to sleep on my new purple sheets!!!

Our saleswoman was Theresa. She was great at helping me pick out a beautiful sectional sofa among other items for our two bedroom apartment. She was knowledgeable and helpful during the entire process along with getting us set up for a convenient delivery date. Thank you for a smooth shopping experience.

Theresa was terrific. We purchased an entire two bedroom apartment of furniture. We absolutely love the friendly knowledgeable help with our purchase. I would tell everyone to ask for her if you want a great shopping experience.

I purchased my sectional and bedroom set from Theresa. I had any exceptional experience. She is very knowledgeable. I also purchased the FPP plan and I am very happy. You should ask for Theresa on your next visit.

I worked with Eryelies. She was very pleasant and not a pushy sales person. My experience was great. I will be back around the holidays and look for her. Thank you.

The experience I had at Ashley far exceeded my expectations. Arielle had a fantastic approach and patience to answer my questions. She helped me through the entire process and made it feel seamless. Would highly recommend Arielle to anyone!

Joanna was excellent to work with. Extremely knowledgeable and very helpful. When we return for future purchases we will be sure to ask for Joanna again.

I had a great experience. They have really nice stuff… Nancy was great, she helped find exactly what I was looking for. I really recommend this place.

Nancy was knowledgeable and friendly. Great experience!!

Molly Quin Made buying furniture a pleasure. Molly was very professional knowledgeable and helpful with everything We bought will be back for bedroom furniture in the future. Sincerely David Hafner

After being hounded by sales people at both Rooms to Go and City Furniture, it was a breath of fresh air to meet Arielle at Ashley. She respected our space, wasn’t pushy, and gave us time to decide what we wanted. She was incredibly helpful and knowledgeable. Look forward to working with her again!

We worked with an associate for a few pieces for the kitchen and living room. Gave a 4 because I texted the number I was given to let her know we needed to make sure we had the room and what days did she work but received no reply.

Arielle was super helpful and patient as we looked over options. Thank you!

Excellent customer service. Not pushy at all. Beautiful show room with fast delivery. Repeat customer. We love working with Arielle.

Great experience Nancy was very very helpful..If she didn’t have answer she asked her team they all helped out whole new bed set up will be sleeping like a baby very soon

Love our new sleeper sofa, ottoman and coffee & end tables. The delivery crew was very helpful, efficient and polite.

Molly gave us excellent service! We had to move our daughter across the country in a very short period of time and Molly was there every step of the way! Molly certainly exceeded our expectations!

Bella was friendly and once she understood what we were looking for she helped us find the perfect chairs.

Great experience and Molly was so helpful in breaking down our needs for new furniture! Went from knowing almost nothing about our mattress preference, to a great bedroom set! Thank you so much Molly, we’ll be back! Scott

Theresa was absolutely amazing! Her mattress knowledge is off the charts! I learned so much about the science of sleep! What an asset! She was not pressuring in any way, she was super patient and answered all our questions. What a genuine nice caring person who loves what she does…

Bella was very nice and professional helping us decide on our new bar stools. She explained everything well and made the process easy.

Great experience working with Arielle today. Told her what I had in mind and she knew exactly which ones to suggest!

Had a wonderful experience.Arielle was very kind and a pleasure to work with. Highly recommend

This place is perfect for your cat! When I went here, with my cat, it clawed 4 sofas! Perfect for me, perfect for cats! 🐈😺

Nancy C. was a great advisor. She didn’t try to upsell us. She was just what we needed!

Keith was great! Very knowledgeable and helpful during the whole process! Definitely will be coming back and recommending friends and family. Thanks Keith!

Keith was fantastic! I really appreciate the way he explained everything to me so I understood what to expect. Definitely would recommend people to work with him.

Theresa was so much help and went above and beyond to find a certain color in a sofa!

Wonderful shopping experience. Yeni was pleasant, friendly and very knowledgeable on all the items I was interested in. Great salesperson and very very helpful

I went in to buy a couch, dining room and a guest bedroom set. Selection was great! My salesperson mislead me on a couple of items…told me to order the bedframe I did not want to avoid purchasing a box spring…then tried to sell me a warrant on the “slats.” I declined and good thing! There were no slats with the bed! Bad thing…I could not receive my bed…still waiting for this to get resolved. Also, I loved how comfortable the couch in store was…my sales person assured me if we got the sleeper, it would be that comfortable or even more. NOT true! Not comfy…will have to add something to provide support and comfort. Also, chaise arrived with a scrape…need another appointment to fix that and to top it off…delivery guys broke my screen door! It no longer closes or latches!

I recently had the pleasure of working with Keith T. at, and I must say, it was an exceptional experience from start to finish. From the moment I walked into the store, Keith greeted me with a warm smile and genuine enthusiasm. He gave me wife and I space to look around without hovering or being overbearing. He took the time to understand my needs and preferences, listening attentively to any questions we had. Keith went above and beyond to ensure that I found exactly what I was looking for. They patiently guided me through the showroom, offering valuable insights and expert recommendations without ever making me feel pressured or rushed. Thanks to Keith's professionalism and personalized approach, I was able to find the perfect furniture pieces for my home. The level of customer service they provided exceeded my expectations, and I left the store feeling confident and satisfied with my purchase. Overall, I cannot recommend Keith highly enough. Their dedication, expertise, and genuine care for their customers truly set them apart. If you're in need of furniture and exceptional service, look no further than him – you won't be disappointed!

I was assisted by Theresa M. on two consecutive days. She went above and beyond helping me pick out just the right things to furnish my apartment. Extremely patient and helpful. At the end I felt I got exactly what I wanted and I am very happy with my purchases. Next time I come back I’ll ask for her. Thank you Theresa. 10 stars!

Bella did a great job. We got a beautiful burnt orange couch. Looking forward to hosting it in our home.

Very pleased with our selection of a Loveseat Sleeper. Our salesperson, Bella, was a pleasure, informative and friendly. Price was very fair.

Great working with Brett! Cant wait for the install and set up at the new pad!

Furniture was delivered on time and put together by the crew delivering. Very respectable couple of guys and did a great job handling our new furniture. The store was great to walk through with plenty of selection to choose from. We are very happy with our new couches and patio furniture.

Went in to buy a dresser today. I worked with Molly who seemed incredibly knowledgeable and was extremely helpful and kind. Another awesome experience at Ashley’s!

Keith was extremely kind and helpful in assisting us in our purchase today, It was a very smooth transaction . Keith is and will be a great asset to the company!! 😀

Joanna was very helpful and was one of the main reasons we purchased in the store vs buying online. If you are in the store please make sure you ask for her!!!

Great selection and prices.

Molly was so knowledgeable and informative. Friendly as well! Will work with her again

Excellent service! Highly recommend!

Bella was very helpful and efficient.

Had a great experience with Ashley-Clearwater store. Teresa greeted me at the door with a friendly smile and calm disposition. She took her time with us and went above and beyond to help my husband and I with looking at and purchasing a media console, dining table/chairs & a rug. She was so great to work with…professional, personable and thorough throughout. Exceptional service! Beautiful pieces of furniture as well. We will be back for sure!

WE arrived with my father and greeted by Yeni V. She was so amazing. Yeni was very helpful showing us the mattress and got us a print out on the 1 he liked. We then went to look at recliners and she showed us them gave us time to look . Yeni checked back on us several times. She helped us choose the right recliner, she then gave time to think and we returned to the mattress again. Yeni gave us some time and checked on us. Our father decided on the mattress and recliner and she was so helpful with the sale and financing. Yeni was a professional . She deserves more than 5 stars.

After our mother fell ill , we went to Ashley to purchase her a new mattress and recliner-Brett helped us superbly- listened but the chair arrived today and was not exactly what we wanted. ***Consumer alert****once anything is brought to your home they will not take it back for return or exchange for any reason -so make sure you see the product in the store-in person-it’s the right size, color and shape because as costumer service quoted me today” once it’s in your home it’s yours “ read the fine print. None of this was explained to us. We actually were prepared to exchange this chair today for a more expensive one that would suit our mother better but they said “no exchanges” either. Are there any other companies that do this? We know Rooms To Go has a great exchange policy. Sorry Brett- your company just lost two great customers.

Kevin was the salesman we worked with. He was approachable, gave us the space and time we wanted and needed to look around the store and discuss what we wanted. He was respectful, a good listener, communicated well and his personality was a great fit for us. He was professional and effectively communicated all of the details with us. We called back to place an order and he was fantastic as well on the phone. All of this said, it was a great experience for us. If we want or need other furniture in the future we would go back to work with Kevin. We were happy with the furniture choices and bought several pieces. Gita and Mike Kiernan

Very good experience

Molly Q. is absolutely amazing! She is professional, courteous, kind and took the stress out of walking into a furniture store. You can immediately see she takes pride in her work and (on a personal note) has a sense of humour when working with you, by moving and keeping things light and fun while getting the work done, which alleviates any anxiety or tension. Most notably, we were never pressured into buying and her knowledge of products was necessary… which is probably the most important thing to us personally. Thank you for all your efforts and the above-and-beyond assistance you provided during the sale process. Much appreciated - and looking forward to working with you on the next purchase at Ashley’s Furniture in Clearwater.

Excellent experience. Tyler was very helpful.

Keith t was most professional and truly a pleasure to work with. He was what I would consider the perfect sales person .

very good service. Nancy very attentive and kind.

We had an excellent experience with your salesperson Joanna. She helped my husband pick a lift chair. She was very personable and check out process was great.

Great service

Keith was friendly & great to work with!

Poorly made furniture and terrible customer service. Don't shop here

Went in to buy a some furniture this weekend for President’s Day sale. Found a dining set that was “clearance” priced near the front of the store. It was approximately $2,300 for a dining table, 6 chairs, side board, and a dirty used rug. I asked about it and the salesperson had to go ask her manager about it since she was quite new and unsure of the details. Saleperson comes back after talking to her manager and states that it is the floor model and that I would need to have it picked up within 3 days and the price could only be discounted $50 dollars for the used (tattered) rug. I wanted to omit the rug altogether because the rug alone was almost $450 and did not want the hassle of cleaning a rug that was in such bad shape. The salesperson said that all pieces had to be sold together in order to get the sale price. I did not buy the dining set. I went to Rooms to Go instead and to the Ashley Furniture located in Pinellas Park. The Ashley Furniture in Pinellas Park has a way better selection and is much nicer than the one in Clearwater. They had the same clearance deal and their rug was in great condition. I cannot believe that the Ashley store in Clearwater was expecting me to pay hundreds of dollars for that gross rug and then expect me to pick up my furniture like I was buying from Craigslist or something. No thank you! Run from that store!

Salesman Tom was able to answer all our questions on a certain piece of furniture and allowed us distance when my wife and I were discussing cost and quality of other offers.

Brett C was an excellent sales person. He helped us find just the right pieces.

Such great service. Theresa was wonderful and a great help.

Sidtiea Whylie is an awesome salesman! Great experience!

We have shopped at Ashley before. First time at Clearwater location. The service is great, sales people are very knowledgeable and not at all pushy. Always a great experience from start to finish. The delivery people are great as well. My salesperson was busy with a client. The sales manager came over and I worked with her to purchase and set up my delivery. Top notch staff. Thank You!

We were greated by Keith. He was kind, dressed for success and his knowledge blew us away. While shopping with my father who became a widower at Christmas, Keith's empathy was sincere. We purchased a 5 piece queen bedroom set, rug, mattress and box spring. He also sold us sofa and loveseat. We actually made 3 purchases separately and not once did he rush us or feel bothered. Keith by far an amazing asset to Ashley. I can guarantee had we had someone aggressive and pushy we would of left. His patience and demeanor kept us buying. Employee of the year.

Some really nice furniture and the sales people don't bother you.

Great reception from Theresa M.

Very kind and helpful with walking us through the steps.

Got a couch at a good price. Excellent customer service while I was in the store shopping. Never felt rushed or pressured, but completed the sale very quickly once I made my choice.

Keith was very knowledgeable. Keith took his time and gave us all the information we could possibly need to make our decision. I highly recommend asking for him when you come to the Clearwater location. Thanks again Kieth

We were treated like family from the moment we walked in the door. We were greeted and shown what section we would find what we were looking for. We purchased two bar stools and within a couple of days they were delivered. Great service. I would recommend them to friends and family

T and Keith are the best, amazing customer service and the best pricing on furniture in the area. Highly recommend coming here!!

Our sales person Bella was excellent and was knowledgeable about all the furniture and mattresses we looked at. We went in for a bedroom set and left with much more including a new mattress. Thanks Bella.

Great selections, found the perfect item for my sisters apartment. WOW price. Couldn’t be happier. Thanks

(Translated by Google) Yenifer Vázquez, tube Very good service, very cordial and above all a lot of patience with the details that we ask for, good job from her (Original) Yenifer Vázquez, tubo Muy buena atención,muy cordial y sobre todo mucha paciencia con los detalles que le pedimos buen trabajo de ella

Si was a big help in finding the right furniture we were looking for.

Nancy was a great help! She was very patient and knowledgeable!

Quick convenient and easy.

We recently purchased two glass pendant lights from Ashley furniture store. The pendants were on display and were the last ones in the store. The sales team made arrangements to take them down for us the following Monday and had them ready for pickup. They also helped me carry them to my car! We love our new lights and they look beautiful over our new kitchen island!

Great customer service. Brett went above and beyond to assist me and answer my questions. Love that Ashley supports military with a discount. Will continue to shop with Ashley for all future home furniture.

They did have problems with their computer sending me a email so I had to pay over phone. As far as salesman and manager they did as good as they were able.

Outstanding service on the part of our salesperson Bella

Had an amazing experience picking out all of my furniture, the employees were a great help whenever I had questions and awesome with the check out process!!

So many options and choices it was a fun day picking things out. Brett was awesome and a great help. Explained everything so it was easy to understand about payment options, furniture setups, and delivery. Some of the accessory items arrived today. Super excited!

Dena was great! Took the time needed to help us without being pushy. Very personalable. Would have liked a bigger selection of smaller recliners.

This store was absolutely amazing. I tried calling another store closer to my home, they did not answer so I called this store. They answered immediately and received my business. Yennifer was very professional and offered great customer service over the phone. Upon visiting the store, she provided the same service. This is a store that seemed to value their customers. Great place to shop if you want quality service!

**TRUST** the other reviews when they warn you about the shopping experience at Ashley Home Furniture. They have some of the RUDEST employees that will leave you with sincere regret for having ever invested your time and money with them. In 2019 I spent well over $5,000 on their signature ‘Cave Warrior’ 3-piece leather sofa set. Delivery projections were too far delayed so I opted to pick up from Ashley’s Distribution Center in Brandon using my own truck & trailer. They had a long loading ramp at their warehouse under a large covered parking area for cars to pick up their purchases. When my order was ready, I was prepared to back my trailer up the ramp and meet them at the freight door, but the worker in partial English said it wasn’t necessary. He said that he’ll bring it down the ramp and meet by my vehicle since the ramp was still in use. After he loaded up my trailer, an older Hispanic female manager came out and called for me to come up and meet her at the top of the ramp by the loading door. I assumed it was to sign something. As I approached the warehouse door, she starts giving me this gesture with her finger and saying “c’mere, c’mere” like I was in trouble. She has me walk past the customer barriers and come *INTO* the warehouse staging area where the customers don’t normally go. She walks me over to a wall where there is evidently a list of company rules visible only to the employees. She tells me to read out loud an item to which she was pointing. The rule said something to the effect of “Employees are not to leave the warehouse floor to load up customer vehicles”. She then proceeds to scold me in front of the other customers standing nearby who are shaking their heads in confusion. I told her quite angrily that that’s for the employees to read — I have no means of seeing that and when the warehouse employee tells me to meet him *down* the ramp in the covered parking area — I’m not in a position to second-guess whether he’s breaking the company’s rules and I further assume he knows what he’s doing. The person she should yelling at should be the employee — not the unwitting customer who just invested over $5,000 with them. I’m not one of her subordinates that she can go ridicule in front of everyone else present. I was really pissed, and made sure to complain about this when I got back to the store the next day. It’s not like I had the option to change my mind and dump the furniture out in the loading area and reject the order because I had already signed for it. Why she waited until everything was loaded before making this point was unclear. I described the warehouse manager who did this to me, to the manager of the Clearwater store, but I don’t think anything was ever done about it because I never got a call back apologizing for the incident, no less acknowledging it. Based on the other reviews, this company appears to have a top-down culture of hiring bad apples. They don’t care, so neither should you. Do yourself a huge favor, avoid the nightmares and buy from another furniture company, or you’ll likely regret it like the others did somewhere along the way!

Brett C. did a great job helping me shop and make the perfect purchase! Thank you.

Ashley has a nice selection at fair pricing. I also appreciate the fact your sales people allow you to browse and take your time.

Great service, they don't pressure you into any decisions.

I love my ashley I furnished my apartment with Ashley Quality is # 1 deliverability friendly & on time .Ashley builds thiers furniture of high quality & standards . ♥

After the 12/20 delivery I was disappointed to find the boxes on the ground behind our dumpster. Totally unacceptable!

Salesman was very helpful since I was ordering from another state. Took payment over the phone and was patient. Love the dining room set

Very speedy & professional 😎

Had a great shopping experience. So good I went back for another room! Yeni was extremely knowledgeable and helpful without following us around and pushing.

I purchased an electric recliner in August 2021 with the extended Premium Protection Plan for 5 years for service. The recliner sounds like the motor is going. When I called Protect All to file the claim, they will not schedule a technician unless the recliner stops working. Be careful when purchasing the Premium Protection Plan, they sugar code it when you are purchasing but when it comes to filing a claim it is not what you were SOLD!!!

My purchase was affordable and beyond beautiful. The decor makes my home more elegant and enjoyable to live in.

Molly was our sales associate and she was amazing. Our entire process went smoothly and efficiently. Thank you, Molly!

Fast and efficient sales girl

Great service beautiful sofa!

Sales said free delivery?? Guess false

Very helpful sales person.

I had bought a bedroom set for over $2,000. The sales person said I could get a 10% discount if I signed up for financial payments with no interest. I thought that would be a good idea. After reading the 1 ⭐️ reviews of the financial group, I decided I just wanted to pay the total with my credit card. The manager was very helpful and professional! She went above and beyond to make sure I was a satisfied customer! Thank you!

Excellent service, and I love everything in the store. Prices are reasonable.

Service was great. Very Happy with purchase and delivery of our sofa.

Our salesman James was a big help over at Ashley furniture at US HWY 19 James helped me pick out all the furniture I was looking for to refurnish my home at a great deal :)

Excellent salesperson who gave options at a reasonable price!

After explaining what I needed to complete my living room the sales lady helped me pick out exactly what I needed. I had my bedroom, dining room and living room furnished by Ashley and good comments from all who visit. Thank you for making it easy.

Very disappointing experience with Ashley in Clearwater. Highly unprofessional and downright rude sales people. Was prepared to purchase a couch, love seat and dining room table set. They gave me a small and I mean small (about 8%) discount for buying both rooms but then when I got to the desk to pay they mentioned to get the discount I would need to open an Ashley credit line at 29.99% interest to get the savings. I explained that I want to pay cash and the sales persons whole demeanor changed. Became rude and argumentative about only providing the discount with the credit line. They must get some sort of kick back. If I wanted to put the furniture on a credit card I would certainly use my existing card with a rate of 11.8% NOT 29.99%. I’ve never heard of a company punishing a customer for wanting to pay cash. I was so annoyed by the behavior of the salesman that we left. We drove down US 19 to Kane’s furniture who happened to be gearing up for a huge Black Friday sale. We found a much better quality sofa and loveseat and dining room set for almost 1200.00 less and a recliner was included as well. Not sure what is going on with Ashley but there are plenty of other furniture stores in the area willing to treat customers better and providing much better prices.

Keith was very personable and handled our transaction well.

Nancy C. Is absolutely incredible. She offered exceptional customer service and amazing product knowledge. You are in the best hands with her to find your perfect furniture piece!!!!

Our salesperson , Theresa, didn’t seem to be the friendliest, didn’t even wish us a good day or a thank you after we made a purchase. After we found what we wanted she started to discuss our payment options, and we told her cash. Idk what their commission is based on and or if a cash payment would effect their commission in any way but her mood kind of changed after that.

Every staff member is super nice! No one is pushy. Everyone is so helpful. The quality and style of furniture is always exactly what we're looking for. The inventory brings us into the store. The people keep us coming back. Nice work, everyone!

Saa was excellent sales person..didn't follow us around the store didn't pressure us. Let us browse to see all combinations...so we purchased a new living room suit and the deal was done..great experience

Got prequalified for 4000$ line of credit. Costumer service holded us for 30 minutes to do nothing . Asked for our phone number and said it didn’t work when it works . Asked us to do several precedures just to waste our times . Wasted my time (2 hours ) . Really bad service when I was going to spend 4000$ and be a returning costumer .

10/10, best experience I have had working with a sales professional in a long time. I had a few unusual questions and requests, but I came prepared with measurements for furniture. I left with great deals and better quality furniture than I expected going in. I had some questions about the business justification of a seasonal deal and some unusual layout preferences for furniture for my particular preferences and Theresa, the sales representative took care of all of that and exceeded my expectations in every way. I don’t normally leave reviews, but I simply have to - anything I can do to encourage integrity and transparency in sales builds trust and promotes good business practices.

It was our first business with Ashley. We were taken care of by Ms. Molly at the store. Very professional and extremely cooperative. She walked through with us from selection of the items to the checking out. I am impressed by her knack of customer care and satisfaction. I highly recommend Ashley in general for the quality of their furniture and this specific store for the marvellous customer service that one can get from Molly.

Do not buy from Ashley Furniture Clearwater. They have the most rude sales lady that wouldn’t give us the time of day. Asked if she could help us then left us standing there while she looked after someone else. Your loss lady.. we spent our money at Kane’s Furniture and had the best experience! Beware shoppers, go to Kanes!

Keith was exceptional nice. He meet all our needs of what we were looking for. I give him a 10

Theresa was very knowledgeable and helpful!

The quality was great 20 years ago, but the past 10 years or so, it's gone down hill. Constant issues with the couch I bought and the extended warranty is a total joke!! The warranty company subs out to another company, who subs out to the repair company. All the different companies just blame each other for no shows and no responses. After several no shows of scheduled appts for repairs, they finally showed up and said they would order parts and it would be fixed in a couple weeks. After several weeks of not hearing back, I called but no response, then left several voice mails, several emails and then constant calls. After 4 months I finally was told they aren't going to repair it now because it's a manufacture defect so it's not covered under the extended warranty. Spent over 4,000 on this junk. Never again! Ashley saved a few dollars not repairing my couch but it cost them a customer for life. Spent 4,000 to have the furniture barely last 2 yrs, and I live alone, so barely used. If you think that's value, go waste your money.

Sah and Emily were absolutely a pleasure to work with. Very helpful and attentive. Delivery went smoothly. A great experience all the way around.

Great customer service! Selection and prices were excellent!

Molly was amazing and super helpful! I was very unsure of the things I was getting and she was super patient with me!

My husband and I were greeted at the door by Emily. She was very friendly and knowledgeable in helping find what we were looking for. We left feeling satisfied with our purchase and did not go over budget. A good experience indeed.

Brett was a great help in our purchase experience

We worked with Alexis L and she was absolutely fantastic. We have worked with other sales people in the past and it was like night and day. She far exceeded our expectations.

Very good experience. Sah was a great salesperson!

Our salesperson, Raymond was awesome! For being a "new" employee, he was both knowledgeable & super friendly! We were surprised (& happy) to have found a couch in our budget! Will def be back for future purchases! Thank you & best of luck to you, Raymond!

Great store. Lots to choose from. Theresa was wonderful to work with!

Great experience, Ray was awesome!!

Keith was able to really grasp the space I was purchasing for, he allowed myself the space for my own creativity with his reassurance and ideas aftermath. Highly recommend anyone new to furnishing visit this location

Emily was very patient, helpful & attentive my needs & desires. She even arranged same day delivery. Great job Emily & thank you so much for your excellent service

Great experience great customer service nice store and Great sales person I would buy again

Alexis did a great job helping me with my purchase. Will be back

Keith was amazing. He gave us our space to look. Then when we were ready for questions he was there to promptly answer all of our questions. It was a great experience and I would highly recommend Ashley and Keith!

Brett provided excellent service! He was very knowledgeable about the products and the transaction was very easy.

Brett C was an excellent Salesman. He was very patient with me and gave me great advice when I was purchasing my furniture. Highly recommend him.

Highly recommend Ashley Home furnishings! I purchased several accessories for my home. They arrived within 1 day of my order. Everything looks absolutely beautiful. Thank you Keith for all your help!