Ashley Store | Clearwater, FL 33763

Great service and very quick. I got my mattress 3 days later

Molly was great. Helped us find exactly what we were looking for. Great selection and getting delivered quickly.

Patty at Ashley was amazing. She didn't hover over us while we were looking at furniture. She answered all our questions. It was a pleasurable experience. Patty was welcoming when we walked in the store told us about specials going on. She was friendly and alot of fun to work with. Thanks Patty!

20% off sale but… after I spent hours picking out various pieces of furniture, when the final bill was calculated, I am THEN told you only get the 20% IF you also purchase the protection plan!!! If you don’t, you only get 10%. They don’t tell you that until you have aprecast invested a lot of time and energy. I don’t mind a protection plan on things like fabric covered chairs but night stands? And end tables? Really not necessary. Very shady way to deal with people. Also the sale was to “help” hurricane victims. I don’t think making them spend half of what they were saving on a protection plan they will most likely never use if being helpful or honest. VERY sketchy business practice.

Arielle was the best to have help us. I highly recommend checking out the store and asking for her!

Friendly to the people/customers

Ismael made my shopping such a pleasure after I lost so much in the recent hurricanes! I am so glad that I found what I needed with his excellent help..4 dining chairs and a dresser/mirror with matching side table. Great prices as well.

Worst store ever. The staff doesnt know what they are doing. Worst customer services.

Katie helped me with my furniture purchase and was super friendly and very helpful.

Katie was great with customer service ! Will be back again to order more products from her !

Recommend Ashley to all! Manger Zach is absolutely the best! We had a slight problem, it was handled and straightened out immediately! Wouldn't shop for furniture anywhere else!

Great selection and efficient delivery.

Purchase a vase and 2 accent pillows. Was able to take it home same day. Most stores is only a showroom.

Molly was super patient with me as I took her all over the store and she helped me get a fantastic deal from Ashley. Highly recommended.

Good service. Would recommend.

Katie was the best

Awesome service and prices, quality furniture

Worst customer services. Delivered missing and broken parts. Store manager won't help with the situation. Three time scheduled for delivery and three times a failure.

Great selection of living room furniture and wonderful prices. Superior quality too!

I walked into Ashley today without a clue as to what I needed. I met Katy who helped direct me to some beautiful pieces and found exactly what I was looking for. I’m on my way home to take measurements. Thank you so very much Katy!

Katie assisted me and was very friendly and efficient. I will definitely will be back to see her for more furniture. I highly recommend her...

Katie was great to work with and got us exactly what we were looking for

Amazing experience today! Came for 1 couch and ended up leaving with two different sets of couches and a fireplace! Arielle R helped us with everything she is such a sweetheart, so helpful and so patient! Thank you Arielle 🫶🏼

Kat was an excellent sales representative. Process was smooth and easy.

Katie was great, 0 pressure.

Ann Taylor was hands down the best sales person we have dealt with in answering our questions and also very knowledgeable about the furniture and mattress we purchased. Super sweet too! We will definitely be back!!! Bob & Donna Hanson

Katie was amazing súper friéndly excellent Customer service I highly recommend her . We’ll definitely come back!

Katie was helpful and very easy to work with.

We came in looking for living room & dining room furniture. Katie was awesome, very friendly, helpful without being pushy & really new her stuff. Thank you, Kati:)

Katie. Was awesome I will be back!

Katie has been very helpful and patient and thorough. We were able to buy the right furniture for our living room. Thank you very much for the good experience we had in your store. She’s probably one of your best staff in you store. Thanks a lot :-) Godspeed.

So basically don’t ever order anything from this store. First I was told my couch would be here today (Monday the 21st). Then I got a call saying my wedge was back ordered so I wouldn’t get that but I would still get the rest of my couch. Meaning 2 separate deliveries. I’ve been waiting at home all day for this couch to get delivered and eventually it was past the delivery time so I called customer service. They told me that my delivery got cancelled today and I’d have to wait another week for my couch. There has been ZERO communication between the company to me. I was the one that had to reach out. They left my couch at the warehouse instead of delivering it. And now they’re saying there’s no way to get it delivered any sooner since it wasn’t delivered today on an open date. Honestly the worst experience I’ve had furniture shopping. Edit-updating to 3 stars only because of the warehouse director. He contacted me and had the couch delivered today (10/23). He seemed like the only person I spoke to who knew what was going on with the couch. Right before he called me today to tell me that the couch was being delivered Ashley customer service had called me and told me I wouldn’t we getting it till the 30th. Glad to have someone who knows what’s going on. To the warehouse director thank you so much!

Found just what we needed. Kendall was amazing!!

Great customer service. Came in looking for a dresser and it was my first experience shopping here. Was greeted and felt welcomed immediately. Dante went above and beyond to ensure a great deal for us. Overall, I am extremely happy with my purchase and the experience Dante gave me. Will be coming back!

Stopped by today and bought a 6 piece set from Shari. She was polite, helpful, and knowledgeable. Will be back when we need something else!

Katie very friendly knowledgeable i highly recommended !

Great experience and fast service

Katie was amazing today helping our family pick out a new couch! Thank you!!!!

Katie was amazing! Helped my husband and I with purchasing a beautiful sectional!! If you come to the Clearwater store ask for her!! Thanks Katie 😃

Really enjoyed coming here. Did not buy any furniture this time. Had inquired about my warranty on a mattress and everybody was super friendly and helpful and supportive. Highly recommended.

Brett gave us fantastic service and OMG so helpful and delightful

Order furniture a month ago. We moved from new york to Florida and our stuff was gonna be here the same day. The delivery times changed 3 times and now they won't deliver the stuff that was order 5k worth BTW. Because of the rain. Now we are here with no beds and couches or kitchen tables to eat or sleep.

My mom michelle Order furniture a month ago. They were delivering it today and won't now because of the rain. Spent 5k and I have no bed to sleep on no couch. Just moved to Florida clearwater from New York. Now my family has to sleep on the floor and eat our dinner on the floor until they can deliver. So mad I thought this was a top of the line company but I guess not. Never do thus again would rather do it all myself and known it will get done know matter how much rain comes down.

Molly Q was excellent to work with!!

Molly Q was outstanding! She was extremely helpful and knowledgeable on the sectional we were buying. Ashley' s is lucky to have such a great team member. We'll be back to buy more furniture soon!

I had the pleasure of receiving exceptional service from Darian and Katie at Ashey. They were both incredibly professional, attentive, and went above and beyond to ensure my experience was outstanding. Their friendly demeanor and willingness to assist with all my needs truly made a difference. I highly recommend their services to anyone looking for a great customer experience. Thank you, Darian and Katie, for making my visit memorable!

Katie was amazing!!! We had extraordinary help with her!

Great selection and they also do home deliveries! I got a really nice dresser and bed frame from here. Please ask for Ann Taylor she was super helpful and very nice!

Katie was super helpful and very knowledgeable on all furniture we had questions on. I will absolutely recommend asking for her!!

We had a great experience at Ashley in Clearwater! Katie was great and super helpful. She was very patient and helped us find exactly what we were looking for. Everything was very affordable as well, which was an added bonus.

Molly Q was amazing and so patient! We were wanting to quickly fine furniture for my Dad’s transition to a new home. She went out of her way to find online options (not sure if she gets credit). Ashley is like city to have such a selfless associate.

Arielle was outstanding!! She let us browse and guided us to our likes. She was so patient as we changed and added. Ask for her…you will not be disappointed. We will come back to the Ashley because of her.

Molly Q. Thank you so much for helping me out to find a great dinning room set , the process was fast and easy !!!

Ismael was very professional and patient. Answered all my questions went over different designs/options. Great personality easy to work with.

I would give it less than one for sure I am a very upset customer and also a repeat customer! I have bought a bedset from Ashley funiture in Clearwater location in 2020 and was satisfied so I went back to by another bed set September 6 2024 and Ismael Gonzales Rodrigue was my sales representative and he sold me the wrong bed he sold me a bed that needed a box spring! I don't want a boxspring I wanted like I bought before storage and mattress only! They had my bedroom set delivered to my house on Wednesday September 11 2024 and the installer told my 80 year old mother that I need a box spring for the bed they were setting up! This is the wrong bed and is still set up in my bedroom and the mattress is still rolled up because I was supposed to get an email from corporate office so I could get the right bed! I went to the Clearwater location the same day to let them know we got the wrong bed on wed September 6 2024 talked to manager Liam Rodriguez and he said he would put the claim on that day my claim number #09693096 so it has been well over 72 hours I called Saturday morning September 14 2024 customer service and they said I would get a email that day! Still nothing! I call today September 16 2024 and customer service says they sent to wrong management and I have to wait another 72 hours this is Ridiculous for me to have to go this long with out a bed! For one I am going to never shop from you again your sales reps and customer service is unprofessional for me to have to wait and go without a bed this long! I am still waiting for an email back ! So either I can get the right bed or my money back! And still haven't heard back from them they are in my opinion scam Artist!

Arielle was so kind, helpful and extremely patient with us! She helped my mom find her dream bedroom set!

Katie was so awesome. We just bought our house, so we were all over the store trying stuff and she stuck with us all the way. We got an awesome furniture set and couldn’t be more pleased. If you want a super helpful person that doesn’t give you that car salesman feel go see Katie.

Katie was amazing she did a great job. Can’t was very helpful and knowledgeable.

We had the pleasure of working with Theresa. She was very helpful, worked around our budget and helped us find exactly what we were looking for. Great service!

Ann was wonderful at helping us order our bedroom set! Very clean store and kind associates!

Katie was awesome!! She greeted me as soon as I walked in the door and took me right to the couch I was looking for that I found online! Great job and wonderful person to work with!! Katie was great!!

Arielle was extremely helpful, kind, and knowledgeable on products and services. She made the process of finding a dresser, applying for financing, and setting up delivery super easy.

Katie and Liam helped me order a new mattress. I was in and out in 30 minutes and they were able to price match the mattress for me. Their customer service was amazing.

Arielle was so great!!!! She was very knowledgeable, nice, and worked so hard to make sure we got everything we needed! 😃

Katie was fantastic! She helped us find the perfect cocktail table and was very pleasant. I would recommend anyone looking for excellent service, come see Katie at Ashley Furniture in Clearwater!

Katie... nicest person here...we're coming back for more later!

Great furniture and service, and I enjoyed the special pricing.

Terrible! They never will answer their phone, then when u come in for service they make u wait when no one is waiting in front of u! If u want service like this just shop online

In store customer service never answers the phone. To the point where you have to go into the store for answers, and can see employees deliberately not answering the phone. In store purchased arrived damaged, after waiting months for it to be delivered.

Brought our 80 year old grandmother to Ashley Furniture for a new couch and spoke with Brett. We had no issues and Brett was fantastic throughout the entire purchase. When we got home, all my grandmother could talk about was how great Brett was and we even went back two days later to purchase the matching love seat, I imagine mostly due to the generosity of Brett and how great he was. Highly recommend the experience and if this store can make my grandma happy, I am sure it can make others happy as well.

Molly was awesome!

Had an excellent experience in the store buying a new bedroom set for my son. Katie was fantastic!

Katie was great and answered all of my questions about my new couch!

I am happy to share my most recent experience with the Ashley store location in Clearwater. First and foremost, I would like to recognize Molly our Sales Representative who was most helpful to us during and after the sale. We were in the middle of a move (new home purchase) and money is tight. We had to break up the purchase of the bedroom set that we chose piece by piece. Additionally, we purchased a Temperpedic mattress set, which proves to be well worth the money spent (we were able to take advantage of their Labor Day sale). I don’t think I have slept this well in 10 years…..All night Long, Wow! My husband is a post back surgery patient and this has made a world of difference for him also. I have been in healthcare for many years, and we stress the importance of sleep as part of total health and wellness. On top of the attention to detail before and after the sale, Molly even helped us with the delivery. My family and I are originally from Georgia and the weekend we were to take delivery of the mattresses, I had to leave at a moments notice to go to our home town of Winder following the Apalachee Highschool shooting. This school was the school that all my girls attended and graduated from. I was “band mom” there for years and helped out. My best friend works there and her daughter is a student (thankfully they are ok). My husband stayed behind but had a scheduled medial appointment the day of delivery. Molly actually came out to our new home and waited for the delivery and my husband to return from his appointment. This was on her own time. I cannot say enough about her and the dedication she has shown. I have also sent her text on her days off and she has helped me. Please accept our sincerest Thanks and much Appreciation to Molly! Ashly has a customer for life. 😊

Katie was wonderful to work with. Knowledgeable and a big help.

Great customer services manager and the sales person Brett Caltagirone was very helpful and patience ! Thank you so much

Ishmael was absolutely amazing

My wife and I purchased a new bedroom set, couch, kitchen table and mattress. Our sales associate Arielle was very helpful and very patient through this process as my wife is very picky and took some time to pick stuff out and know for sure. Her advice and patience along with professionalism went along way and improved our overall experience!

Ashley Furniture is horrible. Sold me a defective mattress, then replaced it with another defective mattress, TWICE!!! They wouldn't refund me. It is impossible to reach a manager or corporate office. Instead of getting help to rectify the situation fairly, I spent multiple days and countless hours on hold and being transferred in circles between people who lack knowledge and are unable to help. I will NEVER shop with them again. Buyer Beware!

Katiuska was so helpful and patient with me. 10/10 customer service. Thank you, Katie!!

Katie was phenomenal amazing service and patient , will definetly come back to buy more furniture soon !

Ismael excellent help me with everything I need

Katie was very helpful and knowledgeable about what I bought.

Katie did an exceptional job today. Great communication skills and vibrant personality.

Katie was awesome Thank you

Excellent attention from Mrs. Katiuska

Theresa was so patient, helpful and gave wonderful suggestions for finding us the best value for what we were looking for. I'm these trying financial times we can use all the support we can get. Thank you so much.

Yasser was really nice and super patient ,helped me choose what I was looking for, super super nice guy

Katie was accurate, efficient, and pleasant.

I had great service, Ann helped me out with everything, and I'm happy with my purchase

Predatory sales. Do not purchase the “Protection Plan” or any other up-sale product they offer you. When the time comes that you need to use this expensive add on, this store and the company they sell for will not honor their product. They tell you everything you want to hear while selling you these useless “Plans” sometimes they even say it’s “mandatory”. It’s not. After spending over 10k at this store, they have lost my future business for life over $499.00 worth of garbage they won’t honor. Terrible customer service after point of sale. Don’t fall for their friendly sales tactics. They are just taking your money and moving on to the next.

Ann Taylor was absolutely fantastic. She helped me with every question I had. She wasn’t too over baring like most sells reps are. You could tell she genuinely enjoys the job and knows what she’s talking about. If you go to Clearwater Ashely furniture she is the one you want to ask for!

Katie was great!

I purchased 4 items from Ashley in Clearwater. A purple mattress and smart base, a mattress protector and a bed frame. The mattress and smart base had to be picked up via the store due to it being a clearance item. The rest of the items are being delivered. Scheduled a pickup on the following Thursday with my sales associate and was unable to make that day, so let her know we were unable to make it and needed to pick it up another day. She confirmed with us Saturday would be a good day to pick up the mattress and smart base. Upon arrival to the store (with our rented U-Haul truck) we were made aware that we would not be able to pick up the items because that was only Mon-Fri. The sales associate was not there, and all I had was the text messages we exchanged telling us to come Saturday. Luckily after negotiation, the manager sean, let us take the mattress but not the smart base because it needed to be broken down. I am still questioning why it was not already broken down and off the floor as we were supposed to pick it up two days prior. Regardless, we took our mattress home. The following Monday I got a call from the front desk of the store asking when I could come pick up the smart base. Let them know that because of the situation, I would have to now find someone to pay and had a big enough vehicle to pick up the base. Asked the front desk representative to have the sales manager sean give me a call to discuss this mess of a situation. This was on 8/5. I still have no received a call from Sean. I checked in with receptionist last Thursday and she said she would remind him again. The only good service has been from the receptionist, she has been responsive and great. However Sean, the manager, has yet to reach out about an issue his employee has created. I have been left to deal with the inconvenience because of wrong information given by the employee. Will not be returning to this store and hope this can be a warning to all of the service provided here.

Had a great experience, Anne was amazing and had us in and out in no time. Great quality and options. We will be back in the future!

Ann is wonderful. She helped us find the perfect bedroom set quick and easy.

(Translated by Google) Many thanks to Yasser for the attention provided and the help and advice with the purchase, despite not speaking Spanish he did everything possible to make us a good sale, we are very happy with his service!! (Original) Muchas gracias a yasser por la atención brindada y la ayuda y asesoría con la compra, a pesar de no hablar español hizo todo lo posible por hacernos una buena venta, estamos muy contentos por su servicio!!

Katie was awesome!!

Nobody came up to me to say hello nothing like letting money walk out the door

Katie was extremely helpful and helped us purchase the perfect couch!

Had a great experience picking out a sectional soda. Kati was very helpful and we were quickly able to make our purchase!

Katie was great! Highly recommend working with her! Very patient and attentive.

I went this past Saturday and Katie was amazing. I feel the need to leave this review because i’ve never had someone be so warm and welcoming. She made me feel like I wasn’t just a sale to her. She genuinely wanted to give me the best options financially. I told her my budget and my vision on what I was hoping to get. I’m still weighing out other options, but so far Ashley’s seems like a better deal. I should be back this week.

Had a great experience dealing with Ann.

I had the pleasure of working with Ann in finding my son a bedroom set. She was professional, courteous, and very helpful. She fielded all questions and concerns I had, as well as explained in depth promotional offers. Today was a great experience and would highly recommend shopping here in the future!

Kati was great and very helpful and learned quickly what I was looking for and gave the best recommendations! I ended up picking the sofa that is also her favorite!

Yassar did a great job! Be sure to ask for him!

Kati helped us out and was amazing! Thank you Kati!

During our furniture shopping trip for our home, we were welcomed by Yasser as soon as we arrived. He efficiently assisted us in selecting and ordering all the furniture we required, demonstrating good knowledge about delivery and assembly expenses. We will define back!

Katie, The service advisor was very informative and helpful in assisting us in out purchase

Ann was extremely helpful to us as we looked for a new mattress and furniture for our new home.

Theresa was amazing! The first time I came in with my fiancé she was very sweet and attentive without being overbearing. I came back a week later with my best friend and bought the table of my dreams. She was patient and answered all of my friend’s questions and helped us find the deal we were looking for!

Molly Q was extremely helpful at the Clearwater location. I had a bad experience at the South Tampa location and she completely turned it around. Thank you to this Ashley Furniture team for the professionalism and great customer service.

Molly was fantastic! She helped us pick the perfect couch for the smaller space we have.

Katie was excellent! We got to the store and she said hi right away. She was patient and very friendly to us, after taking our time deciding on what to purchase she made sure everything was good to go and gave us all the information we needed for the protection plan and the delivery date! If we come back we will definitely ask for her again.

Yasser was an amazing sales representative. He was able to guide me to what i need in a very excellent professional manner. I got a dinning table and a dresser that caught my eye. He was nice, and made the experience very welcoming, not pushy but helped me clarify what i wanted and made the process so much easier. Ask for yasser at the front door, you wont be disappointed.

Molly was extremely helpful with assisting me in choosing 2 comfortable chairs, end table and a floor lamp. I always find exactly what I want at Ashley

Ashley's Furniture called two days before the expected full delivery to tell us the sofa was not making it. No transparency as to why. I was told we would have to wait an additional two more weeks to get the sofa we purchased. On the website, it says 1-2 weeks expected delivery but we had to wait a whole month. I called the store to speak with a manager to express frustration and that we shouldn't have to wait two more weeks on top of the time we already had to wait. The manager said she would call me when the sofa was in and she would also call the warehouse to send out a truck to deliver it sooner. Failed on that promise. Manager never called me back with an update. To the manager I spoke to, please do not make promises to customers that you cannot keep. It's bad business and it ruins your reputation. Day of delivery: The tracking system was not working. Had to wait in limbo for hours. Why offer a tracking system when it's not accurate or constantly updating. I checked it at 3:30pm and it said our delivery was for 10:30am-11:30am that day. Also, it was constantly stuck on stop 8. Terrible customer service. We bought a product and they failed to deliver it upon expected time. What it made worse- No transparency, there was a lack of organization, and no communication/follow up.

Katie G. was fantastic! She narrowed down the perfect recliner and helped my mom navigate all of the options. She was warm, personable, and absolute delight to speak with and shop with.

We were very pleased with the service that Katie provided. She was very helpful and worked hard to get us the best deal. We will return to Ashley for any future furniture needs. 8/21/24 We came back to buy more furniture from Ashley. She was very helpful but let us also browse. She’s the best!!

Katie was wonderful. She helped me with a difficult project I was working on. Very patient.

I love how the sales representative took great care of me ask the right questions got the ride offers make sure was the right color and size of what I wanted and needed big thanks to Omar make the whole buying the perfect sofa a great experience.

Katie did a great job showing me different recliners. Found one and the check out wad easy and quick

Isamel was awesome and really went above and beyond to make sure we found the perfect set for our family’s living room! He truly put us first.

Isamel was such a great help with purchasing our new couch and bed pillows! We are so appreciative!

Thank you Yaser for your assistance today.

Ismael was wonderful,very helpful

Ann has been very helpful on finding a correct bed for my back. She has a great customer service experience. Thank you!!!

Molly Q is awesome! Great service

Ann was so helpful today at Ashley. She was able to find us the perfect mattress for the bed room set she helped us get. We love our new Tempurpedic base, it has turned our lives around!

Brett was a very knowledgeable salesman and very helpful, but after that went downhill fast . Sofa And loveseat was delivered in a timely fashion , and we were waiting for end tables and coffee table . Was delivered in a box , we have to put it together which is not a big deal but was delivered damaged . They sent someone to view our claim and told us we would get a replacement then we got a call and they sent another tech and he asked if it was ok to get replacement parts instead. To us no big deal but after 7 weeks still no parts and no honest answers. Customer service has continually lied about my parts so on three occasions I have requested a refund but keep being told corporate has to approve that. Don't know why when u buy something and it's broken and can't use the items you can't get a refund , but whenever I call to check status of refund that request is not in the system. ASHLEY FURNITURE CORP IS CRIMINAL DO NOT SHOP THERE. DO NOT STAND BY THE PRODUCTS THEY SELL AND DONT CARE ABOUT THE CUSTOMER . SHAME ON THEM . STAY AWAY

Very Good experience in store and during delivery.

My husband and I stopped in a couple of weeks ago and was greeted by Katie , so impressed with her great personality professionalism and honesty , she knew exactly what we were looking for ! Loved everything she helped us pick out , fast forward we went back again and asked for Katie and again she helped us and was so nice and helpful ! If I could give her 10 stars I definitely would go back in the future !! Thanks Katie

As soon as I entered the store I was greeted by Arielle. She went above and beyond to help me find the perfect living room set. I highly recommend the Clearwater location of Ashley furniture.

All good

Shout out to Brett C in the Clearwater store for helping us today!

Molly Quinn was amazing!!! That's all

Ismael great service took time with us

Great experience the store manager was super great and the young lady who helped me and my sister

Ismael was extremely helpful and easy to work with. He answered all of our questions and went out of his way to make sure we had everything we needed before we purchased.

Ismael was fantastic. It was a pleasure working with him.

Worst experience! The sales man didn’t know I needed a box spring so he didn’t put it on the order when I stated I only had a mattress. They came to deliver and the warehouse guy said they said them. I called the store and they stated it wouldn’t be available until Mid July. I asked if I could buy one and the man would go get it so I had a bed for tonight. She then put me on hold for 2 hours. I still have no answer from them.

Ismael was awesome..very helpful and a great personality. We bought what we came for and it was a hassle free experience! Thank you Ismael

We went for patio furniture, the instore selection is small, and the staff are a little pushy.

Isabella was very helpful, friendly, and knowledgeable. And most importantly, she was patient.

Customer service was really great. Ismael was polite and allowed us to shop without hovering over us.

Walked in for a couch. Ismael was helpful and he didn’t hover or pester while we shopped. Simple, quick, and overall a good experience.

Arielle was great! Informed, no pressure, no rush. Very good experience purchasing my dining set.

I was met as soon as I entered the store by Ismael. He showed me around until I found the perfect recliner. Very pleasant man, no pressure sales pitch. I hope the delivery goes as smoothly. Very happy with the service

Ismael was wonderful and very knowledgeable.

From start to finish Theresa was there for any questions we had and offered suggestions to help in our decisions. She was both professional and knowledgeable. And not once did she seem pushy. We are extremely happy with our furniture decisions, and it wouldn’t have gone as smoothly without the help of Theresa. I didn’t get the name of the gentleman who helped with the savings and delivery aspect, but he was wonderful as well. He was also very apologetic about an outlet items I’m that would be delivered later. I understand supply and demand, so no worries. There was another young lady named Buba I think. She was awesome as well. Love the store, but the folks working there are absolutely amazing!!! Thanks to all for making our entire experience perfect!!! Richard and Jane Muise

Part 2…I recently left a negative review regarding the return policy regarding the unopened, unused, rug that I purchased from Ashley furniture. I’m glad to report back that they refunded the full amount of the rug. I’m very pleased at the response time and as promised I thought it was only right to let the public know that this matter was resolved. I appreciate everyone involved…Sam, Zack, Buba, Joe and the sales rep, Eryelies. I’m adjusting this review from negative to positive. Thanks again😀

I had the best expanse working with Molly At Ashley Furniture in Clearwater, Florida. She was so helpful and gives great advice. I totally recommend that you see Molly if you’re looking for furniture, you will not be disappointed with her Excellent customer service. Thank you again!!!

Sales person knowledgeable, pleasant and timely.

Eryelies helped us look for a couch and she was super helpful. I loved that she was knowledgeable without being pushy. It was a great experience.

Molly was super helpful in attaining our bedroom set and a perfect mattress. Our experience was amazing and she was very clear and concise with everything!

Theresa was a great help when buying furniture for my first home!

Arielle was extremely helpful with our purchase for a new chest of drawers. We plan to use her again for our next purchase for a new mattress.

The Ashley sales representative Theresa was wonderful & very knowledgeable in assisting us with our furniture purchases She explained all options available to purchase, pricing of the furniture & detailed the delivery process

We purchased a six drawer dresser that was on display. The salesperson and the warehouse guys who loaded our dresser in my truck were very nice and careful not to damage it. I have purchased furniture from Ashley before and will again I'm sure!!

Molly Q. Was super helpful. We enjoyed working with her.

Molly Quinn! She's the woman!!! You need good, professional help with your decoration needs, big or small??? Ask for Molly. Really the best!!!!

Nancy was great fast and very knowledgeable

As I was browsing for furniture, I saw a 5 piece decor set marked down on clearance for $21.99. I asked the salesperson for it. She attempted to ring me up for it and the item number was no longer in the system so she stated she couldn’t sell it to me. I asked what would happen to it and she stated they would throw it out. I realize it wasn’t a huge sale, but they would rather throw out something perfectly sellable instead of letting me buy it. Makes no sense.

Molly helped us out was awesome experience 😎

My mom and I came in 15 minutes before they closed and everyone was extremely nice. Molly and Arielis were fantastic, they didn't rush us and we ended up getting a sofa, a love seat, and a coffee table set.

Theresa was exceptionally helpful and her staff on getting us the best deal possible! Highly recommend them! Great job!

Bella was extremely helpful and friendly throughout the process. No high pressure sales. She was honest and gave it to me straight. As a fellow salesperson I am grateful to find someone like minded! Thanks Bella!

Tremendous experience with Bella! She paid special attention to my needs and was extremely helpful! Highly recommend Ashley Furniture in Clearwater!

Everyone from sales to delivery was helpful and courteous.

Bret was very helpful, welcoming and didn’t pressure me into anything. He gave us space to look around. The transaction was swift and he assisted me in getting my military discount.

Theresa is a very great customer service assistant!

Molly did an amazing job in showing us everything we were looking for.

Nancy C was very patient with us looking up pricing and helping us find the best option. Great experience!

Nancy is a great sales person. Got us a perfect couch instantly.

(Translated by Google) Excellent Customer Service I recommend them (Original) Excelente Atención cómo cliente los recomiendo

Great

Great experience!

Brett was such a great help- he really went above and beyond to help me with a purchase and I will definitely be going back

Nancy is a great lady, knows everything about furniture and embodifies being a “ trusted advisor”. So happy to be her customers, will buy from her again, period. Thanks

Bella with W on selling the couch

Delivery.was terrible. Delivery dates changed numerous times.

Very pleased with Theresa and her care and concern with our large purchase. She found deals and maximized every possible benefit for us. I strongly recommend Ashley Furniture Clearwater and Theresa for your quality furniture needs. Thanks again.

Eryelies was great and provided fantastic service and had great recommendations. We will definitely come back here if we ever need more household furniture.

Ok so I bought a s I fa recliner in 2021, the repair man came out on May 6th, stated he had to order a part. I called May 14th for status they stated they just ordered the part May 14th..Their CS sucks

Arielle was very polite, patient, and helpful with my purchase of a surround sofa and bed frame. Great experience!

We just purchased an entire bedroom set and new mattress from this store. Teresa and Zachary were the sales people who helped us, they were both very friendly and extremely knowledgeable about the store's entire inventory. The process was easy and they helped us along every step of the way.

Shopping for my son’s first post college apartment furniture needs was made easy by Molly Q. Great prices and service.

Theresa was an excellent resource for us! She was knowledgeable, and courteous, and answered all of our questions!!

Bella was very professional and helpful. If you are shopping at this store ask for her!!!

Bella was incredibly helpful and kind.

My Mom recently moved to Florida and has been looking for a sofa sleeper! Molly greeted us at the door and brought us to all the variety they had. She was super sweet, knowledgeable, helpful and my Mom found her sofa sleeper and is now on cloud 9! She is so thrilled and excited which made the entire experience fantastic!

Theresa was wonderful to work with as she gave us our space to walk around but was always nearby for questions. Very pleasant and made our shopping experience pleasurable.

Theresa at Clearwater US 19 location gave us outstanding customer service. We love our lift-top table!

Highly recommend Brett! He was very professional and provided excellent information.

Theresa was great

Nancy was great.

Arielle was attentive and patient as I took forever to make my decision. I would highly recommend coming to Ashley and asking for her.

Bella was super helpful and very knowledgeable about the product!! Her customer service was top notch!!

Great experience. Fast and accurate. Thank you Nancy! 😊

My experience at Ashley’s in Clearwater was nothing short of amazing! Eryelies was our sales rep and she was the absolute best! Couldn’t have asked for better. Thank you :)

Arielle Rodriguez was extremely helpful, patient and a pleasure to work with!

Awful place to buy furniture! We had to go there to buy a chair that was a floor unit. Even though it was supposedly set aside for us, everyone there was clueless. While we waited for someone to help, at least SIX different sales persons approached us. When we told each one why we were there, they all walked away and did not offer any assistance. Good customer service is worth money, and the Ashley store in Clearwater won't get any more of ours!

Excellent experience with Molly! She made it very easy and was not at all pushy.

Molly rocks! She is very knowledgeable and helped us find couches, a dining room table, and a dresser that fit our decor.

We were very happy with our purchase and experience at the 24244 US 19 store. MOLLY QUINN was very knowledgeable and helpful. Highly recommend.

My wife and I bought 2 barstools at Ashley and Molly Quinn was our sales rep. Everything went so well the first time we searched her out again when it was time to buy 2 more. She is very helpful and would recommend her and your store to anyone looking to buy furniture!

My husband and I always love coming to Ashley furniture in Clearwater! The vibe is upbeat and everyone is so friendly and welcoming. Shout out to Eryelies for helping my husband and I find the perfect patio set.

Brett and Ariel help us for the style of the recliner chair and the coffee table. Their service is awesome.

Beautiful store so many great pieces!

Omar was very professional when we arrived at Ashley Furniture today. We were searching for a lift top coffee table and he provided us a variety of options that fit our criteria without being a pushy salesman. Thank you for your guidance as we made our selection and solidified our deal Omar.

Omar was awesome and very helpful. We got a beautiful round table and now just waiting for the delivery.

Molly Q was super helpful and professional. Thank you Molly!

Molly, was a great sales person to work with.

Nancy and Buba were fabulous

Absolutely over the moon with my experience - was a true & distinct pleasure to work with Dana the manager & Tyler the advisor - this was my first purchase from Ashley & from ordering to delivery I could not have asked for a smoother or more superb experience - absolutely looking forward to acquiring more pieces from this store in the future. I am so happy to have found a customer positive store

Brett was very helpful and thorough. Painless purchase

My in-store shopping experience was pleasant. However, the quality of the furniture delivered to my house was very poor. I had 4 different deliveries of the same items that arrived with damage. I also had three different in-house repairs to fix these damages. Ashley wasted so much of my time with their defective deliveries and inconvenienced me with their poor quality product. They would e-mail the day before each delivery saying my item had gone through their VIP inspection, but the items would arrive damaged every time. Their customer care lied about reimbursing me for all the time they took out of my schedule. Once they completed the last repair they simply stopped responding to my e-mails. I don’t recommend Ashley Furniture due to their poor quality product.

Great experience

This store loves helping people find the right furniture for them. Customer service is awesome! Savannah and Buba are insanely helpful and jump through hoops to help. I will definitely be shopping there again because of them.

Great store. Have bought many pieces of furniture. Made in America too. Prices excellent. I always watch for sales.

Had the pleasure of working with Joanna T. She was very professional and sweet.

Horrible experience! Couch was 3 weeks late. They promised us a 200 dollar credit to make it right..then when we come in for credit they denied it. Bunch of clowns working there. Nobody knows what's going on. Please do yourself a favor and NEVER buy furniture from there!!!!

Clearwater team was exceptional!! Shout out to the expert rep Arielle for the fast service!!

I and my husband got our first furniture as couple from this store. Nancy assisted us with everything and made the process very smooth. She’s a great salesperson. 100% recommended.

Molly was amazing! I could not have asked for a better furniture shopping experience!

Molly is an awesome sales person. I highly suggest asking for her. She is knowledgeable, pleasant and not pushy. Molly is an excellent employee for you Ashley Clearwater store. My only negative is check their delivery service thoroughly before paying for the premium service.

Molly was great!

Our saleswoman was Theresa. She was great at helping me pick out a beautiful sectional sofa among other items for our two bedroom apartment. She was knowledgeable and helpful during the entire process along with getting us set up for a convenient delivery date. Thank you for a smooth shopping experience.

Theresa was terrific. We purchased an entire two bedroom apartment of furniture. We absolutely love the friendly knowledgeable help with our purchase. I would tell everyone to ask for her if you want a great shopping experience.

I purchased my sectional and bedroom set from Theresa. I had any exceptional experience. She is very knowledgeable. I also purchased the FPP plan and I am very happy. You should ask for Theresa on your next visit.

I worked with Eryelies. She was very pleasant and not a pushy sales person. My experience was great. I will be back around the holidays and look for her. Thank you.

The experience I had at Ashley far exceeded my expectations. Arielle had a fantastic approach and patience to answer my questions. She helped me through the entire process and made it feel seamless. Would highly recommend Arielle to anyone!

Joanna was excellent to work with. Extremely knowledgeable and very helpful. When we return for future purchases we will be sure to ask for Joanna again.

I had a great experience. They have really nice stuff… Nancy was great, she helped find exactly what I was looking for. I really recommend this place.

Nancy was knowledgeable and friendly. Great experience!!

Molly Quin Made buying furniture a pleasure. Molly was very professional knowledgeable and helpful with everything We bought will be back for bedroom furniture in the future. Sincerely David Hafner

After being hounded by sales people at both Rooms to Go and City Furniture, it was a breath of fresh air to meet Arielle at Ashley. She respected our space, wasn’t pushy, and gave us time to decide what we wanted. She was incredibly helpful and knowledgeable. Look forward to working with her again!

We worked with an associate for a few pieces for the kitchen and living room. Gave a 4 because I texted the number I was given to let her know we needed to make sure we had the room and what days did she work but received no reply.

Arielle was super helpful and patient as we looked over options. Thank you!

Excellent customer service. Not pushy at all. Beautiful show room with fast delivery. Repeat customer. We love working with Arielle.

Great experience Nancy was very very helpful..If she didn’t have answer she asked her team they all helped out whole new bed set up will be sleeping like a baby very soon

Love our new sleeper sofa, ottoman and coffee & end tables. The delivery crew was very helpful, efficient and polite.

Molly gave us excellent service! We had to move our daughter across the country in a very short period of time and Molly was there every step of the way! Molly certainly exceeded our expectations!

Bella was friendly and once she understood what we were looking for she helped us find the perfect chairs.

Great experience and Molly was so helpful in breaking down our needs for new furniture! Went from knowing almost nothing about our mattress preference, to a great bedroom set! Thank you so much Molly, we’ll be back! Scott

Theresa was absolutely amazing! Her mattress knowledge is off the charts! I learned so much about the science of sleep! What an asset! She was not pressuring in any way, she was super patient and answered all our questions. What a genuine nice caring person who loves what she does…

Bella was very nice and professional helping us decide on our new bar stools. She explained everything well and made the process easy.

Great experience working with Arielle today. Told her what I had in mind and she knew exactly which ones to suggest!

Had a wonderful experience.Arielle was very kind and a pleasure to work with. Highly recommend

This place is perfect for your cat! When I went here, with my cat, it clawed 4 sofas! Perfect for me, perfect for cats! 🐈😺

Nancy C. was a great advisor. She didn’t try to upsell us. She was just what we needed!

Keith was great! Very knowledgeable and helpful during the whole process! Definitely will be coming back and recommending friends and family. Thanks Keith!

Keith was fantastic! I really appreciate the way he explained everything to me so I understood what to expect. Definitely would recommend people to work with him.

Theresa was so much help and went above and beyond to find a certain color in a sofa!

Wonderful shopping experience. Yeni was pleasant, friendly and very knowledgeable on all the items I was interested in. Great salesperson and very very helpful

I went in to buy a couch, dining room and a guest bedroom set. Selection was great! My salesperson mislead me on a couple of items…told me to order the bedframe I did not want to avoid purchasing a box spring…then tried to sell me a warrant on the “slats.” I declined and good thing! There were no slats with the bed! Bad thing…I could not receive my bed…still waiting for this to get resolved. Also, I loved how comfortable the couch in store was…my sales person assured me if we got the sleeper, it would be that comfortable or even more. NOT true! Not comfy…will have to add something to provide support and comfort. Also, chaise arrived with a scrape…need another appointment to fix that and to top it off…delivery guys broke my screen door! It no longer closes or latches!

I recently had the pleasure of working with Keith T. at, and I must say, it was an exceptional experience from start to finish. From the moment I walked into the store, Keith greeted me with a warm smile and genuine enthusiasm. He gave me wife and I space to look around without hovering or being overbearing. He took the time to understand my needs and preferences, listening attentively to any questions we had. Keith went above and beyond to ensure that I found exactly what I was looking for. They patiently guided me through the showroom, offering valuable insights and expert recommendations without ever making me feel pressured or rushed. Thanks to Keith's professionalism and personalized approach, I was able to find the perfect furniture pieces for my home. The level of customer service they provided exceeded my expectations, and I left the store feeling confident and satisfied with my purchase. Overall, I cannot recommend Keith highly enough. Their dedication, expertise, and genuine care for their customers truly set them apart. If you're in need of furniture and exceptional service, look no further than him – you won't be disappointed!

I was assisted by Theresa M. on two consecutive days. She went above and beyond helping me pick out just the right things to furnish my apartment. Extremely patient and helpful. At the end I felt I got exactly what I wanted and I am very happy with my purchases. Next time I come back I’ll ask for her. Thank you Theresa. 10 stars!

Bella did a great job. We got a beautiful burnt orange couch. Looking forward to hosting it in our home.

Very pleased with our selection of a Loveseat Sleeper. Our salesperson, Bella, was a pleasure, informative and friendly. Price was very fair.

Great working with Brett! Cant wait for the install and set up at the new pad!

Furniture was delivered on time and put together by the crew delivering. Very respectable couple of guys and did a great job handling our new furniture. The store was great to walk through with plenty of selection to choose from. We are very happy with our new couches and patio furniture.

Went in to buy a dresser today. I worked with Molly who seemed incredibly knowledgeable and was extremely helpful and kind. Another awesome experience at Ashley’s!

Keith was extremely kind and helpful in assisting us in our purchase today, It was a very smooth transaction . Keith is and will be a great asset to the company!! 😀

Joanna was very helpful and was one of the main reasons we purchased in the store vs buying online. If you are in the store please make sure you ask for her!!!

Great selection and prices.

Molly was so knowledgeable and informative. Friendly as well! Will work with her again

Excellent service! Highly recommend!

Bella was very helpful and efficient.

Had a great experience with Ashley-Clearwater store. Teresa greeted me at the door with a friendly smile and calm disposition. She took her time with us and went above and beyond to help my husband and I with looking at and purchasing a media console, dining table/chairs & a rug. She was so great to work with…professional, personable and thorough throughout. Exceptional service! Beautiful pieces of furniture as well. We will be back for sure!

WE arrived with my father and greeted by Yeni V. She was so amazing. Yeni was very helpful showing us the mattress and got us a print out on the 1 he liked. We then went to look at recliners and she showed us them gave us time to look . Yeni checked back on us several times. She helped us choose the right recliner, she then gave time to think and we returned to the mattress again. Yeni gave us some time and checked on us. Our father decided on the mattress and recliner and she was so helpful with the sale and financing. Yeni was a professional . She deserves more than 5 stars.

After our mother fell ill , we went to Ashley to purchase her a new mattress and recliner-Brett helped us superbly- listened but the chair arrived today and was not exactly what we wanted. ***Consumer alert****once anything is brought to your home they will not take it back for return or exchange for any reason -so make sure you see the product in the store-in person-it’s the right size, color and shape because as costumer service quoted me today” once it’s in your home it’s yours “ read the fine print. None of this was explained to us. We actually were prepared to exchange this chair today for a more expensive one that would suit our mother better but they said “no exchanges” either. Are there any other companies that do this? We know Rooms To Go has a great exchange policy. Sorry Brett- your company just lost two great customers.

Kevin was the salesman we worked with. He was approachable, gave us the space and time we wanted and needed to look around the store and discuss what we wanted. He was respectful, a good listener, communicated well and his personality was a great fit for us. He was professional and effectively communicated all of the details with us. We called back to place an order and he was fantastic as well on the phone. All of this said, it was a great experience for us. If we want or need other furniture in the future we would go back to work with Kevin. We were happy with the furniture choices and bought several pieces. Gita and Mike Kiernan

Very good experience

Molly Q. is absolutely amazing! She is professional, courteous, kind and took the stress out of walking into a furniture store. You can immediately see she takes pride in her work and (on a personal note) has a sense of humour when working with you, by moving and keeping things light and fun while getting the work done, which alleviates any anxiety or tension. Most notably, we were never pressured into buying and her knowledge of products was necessary… which is probably the most important thing to us personally. Thank you for all your efforts and the above-and-beyond assistance you provided during the sale process. Much appreciated - and looking forward to working with you on the next purchase at Ashley’s Furniture in Clearwater.

Excellent experience. Tyler was very helpful.

Keith t was most professional and truly a pleasure to work with. He was what I would consider the perfect sales person .

very good service. Nancy very attentive and kind.

We had an excellent experience with your salesperson Joanna. She helped my husband pick a lift chair. She was very personable and check out process was great.

Great service

Keith was friendly & great to work with!

Poorly made furniture and terrible customer service. Don't shop here

Went in to buy a some furniture this weekend for President’s Day sale. Found a dining set that was “clearance” priced near the front of the store. It was approximately $2,300 for a dining table, 6 chairs, side board, and a dirty used rug. I asked about it and the salesperson had to go ask her manager about it since she was quite new and unsure of the details. Saleperson comes back after talking to her manager and states that it is the floor model and that I would need to have it picked up within 3 days and the price could only be discounted $50 dollars for the used (tattered) rug. I wanted to omit the rug altogether because the rug alone was almost $450 and did not want the hassle of cleaning a rug that was in such bad shape. The salesperson said that all pieces had to be sold together in order to get the sale price. I did not buy the dining set. I went to Rooms to Go instead and to the Ashley Furniture located in Pinellas Park. The Ashley Furniture in Pinellas Park has a way better selection and is much nicer than the one in Clearwater. They had the same clearance deal and their rug was in great condition. I cannot believe that the Ashley store in Clearwater was expecting me to pay hundreds of dollars for that gross rug and then expect me to pick up my furniture like I was buying from Craigslist or something. No thank you! Run from that store!

Salesman Tom was able to answer all our questions on a certain piece of furniture and allowed us distance when my wife and I were discussing cost and quality of other offers.

Brett C was an excellent sales person. He helped us find just the right pieces.

Such great service. Theresa was wonderful and a great help.

Sidtiea Whylie is an awesome salesman! Great experience!

We have shopped at Ashley before. First time at Clearwater location. The service is great, sales people are very knowledgeable and not at all pushy. Always a great experience from start to finish. The delivery people are great as well. My salesperson was busy with a client. The sales manager came over and I worked with her to purchase and set up my delivery. Top notch staff. Thank You!

We were greated by Keith. He was kind, dressed for success and his knowledge blew us away. While shopping with my father who became a widower at Christmas, Keith's empathy was sincere. We purchased a 5 piece queen bedroom set, rug, mattress and box spring. He also sold us sofa and loveseat. We actually made 3 purchases separately and not once did he rush us or feel bothered. Keith by far an amazing asset to Ashley. I can guarantee had we had someone aggressive and pushy we would of left. His patience and demeanor kept us buying. Employee of the year.

Some really nice furniture and the sales people don't bother you.

Great reception from Theresa M.

Very kind and helpful with walking us through the steps.

Got a couch at a good price. Excellent customer service while I was in the store shopping. Never felt rushed or pressured, but completed the sale very quickly once I made my choice.

Keith was very knowledgeable. Keith took his time and gave us all the information we could possibly need to make our decision. I highly recommend asking for him when you come to the Clearwater location. Thanks again Kieth

We were treated like family from the moment we walked in the door. We were greeted and shown what section we would find what we were looking for. We purchased two bar stools and within a couple of days they were delivered. Great service. I would recommend them to friends and family

T and Keith are the best, amazing customer service and the best pricing on furniture in the area. Highly recommend coming here!!

Our sales person Bella was excellent and was knowledgeable about all the furniture and mattresses we looked at. We went in for a bedroom set and left with much more including a new mattress. Thanks Bella.

Great selections, found the perfect item for my sisters apartment. WOW price. Couldn’t be happier. Thanks

(Translated by Google) Yenifer Vázquez, tube Very good service, very cordial and above all a lot of patience with the details that we ask for, good job from her (Original) Yenifer Vázquez, tubo Muy buena atención,muy cordial y sobre todo mucha paciencia con los detalles que le pedimos buen trabajo de ella

Si was a big help in finding the right furniture we were looking for.

Nancy was a great help! She was very patient and knowledgeable!

So sad that a major corporation would take advantage of a retired couple who purchsed their first new living room set on 2/25/2023. We purchased an all white set for $1,800 including the 5 year warranty package. In November, 2023 we noticed and reported the recliner was turning blue over the entier sitting area. Called Ashley they said it was the resposiblity of the warranty company. They came out took pictures and prepared a report. We never heard back from them untill i called. They then said because it was within the first year it was the manufactures (Ashley) problem. It is now January 2024 and nobody will take responsiblity for this. I will never purchase from them again and i guess have no choice but to file a small claim in court.

Quick convenient and easy.

We recently purchased two glass pendant lights from Ashley furniture store. The pendants were on display and were the last ones in the store. The sales team made arrangements to take them down for us the following Monday and had them ready for pickup. They also helped me carry them to my car! We love our new lights and they look beautiful over our new kitchen island!

Great customer service. Brett went above and beyond to assist me and answer my questions. Love that Ashley supports military with a discount. Will continue to shop with Ashley for all future home furniture.

They did have problems with their computer sending me a email so I had to pay over phone. As far as salesman and manager they did as good as they were able.

Outstanding service on the part of our salesperson Bella

Had an amazing experience picking out all of my furniture, the employees were a great help whenever I had questions and awesome with the check out process!!

So many options and choices it was a fun day picking things out. Brett was awesome and a great help. Explained everything so it was easy to understand about payment options, furniture setups, and delivery. Some of the accessory items arrived today. Super excited!

Dena was great! Took the time needed to help us without being pushy. Very personalable. Would have liked a bigger selection of smaller recliners.

This store was absolutely amazing. I tried calling another store closer to my home, they did not answer so I called this store. They answered immediately and received my business. Yennifer was very professional and offered great customer service over the phone. Upon visiting the store, she provided the same service. This is a store that seemed to value their customers. Great place to shop if you want quality service!

**TRUST** the other reviews when they warn you about the shopping experience at Ashley Home Furniture. They have some of the RUDEST employees that will leave you with sincere regret for having ever invested your time and money with them. In 2019 I spent well over $5,000 on their signature ‘Cave Warrior’ 3-piece leather sofa set. Delivery projections were too far delayed so I opted to pick up from Ashley’s Distribution Center in Brandon using my own truck & trailer. They had a long loading ramp at their warehouse under a large covered parking area for cars to pick up their purchases. When my order was ready, I was prepared to back my trailer up the ramp and meet them at the freight door, but the worker in partial English said it wasn’t necessary. He said that he’ll bring it down the ramp and meet by my vehicle since the ramp was still in use. After he loaded up my trailer, an older Hispanic female manager came out and called for me to come up and meet her at the top of the ramp by the loading door. I assumed it was to sign something. As I approached the warehouse door, she starts giving me this gesture with her finger and saying “c’mere, c’mere” like I was in trouble. She has me walk past the customer barriers and come *INTO* the warehouse staging area where the customers don’t normally go. She walks me over to a wall where there is evidently a list of company rules visible only to the employees. She tells me to read out loud an item to which she was pointing. The rule said something to the effect of “Employees are not to leave the warehouse floor to load up customer vehicles”. She then proceeds to scold me in front of the other customers standing nearby who are shaking their heads in confusion. I told her quite angrily that that’s for the employees to read — I have no means of seeing that and when the warehouse employee tells me to meet him *down* the ramp in the covered parking area — I’m not in a position to second-guess whether he’s breaking the company’s rules and I further assume he knows what he’s doing. The person she should yelling at should be the employee — not the unwitting customer who just invested over $5,000 with them. I’m not one of her subordinates that she can go ridicule in front of everyone else present. I was really pissed, and made sure to complain about this when I got back to the store the next day. It’s not like I had the option to change my mind and dump the furniture out in the loading area and reject the order because I had already signed for it. Why she waited until everything was loaded before making this point was unclear. I described the warehouse manager who did this to me, to the manager of the Clearwater store, but I don’t think anything was ever done about it because I never got a call back apologizing for the incident, no less acknowledging it. Based on the other reviews, this company appears to have a top-down culture of hiring bad apples. They don’t care, so neither should you. Do yourself a huge favor, avoid the nightmares and buy from another furniture company, or you’ll likely regret it like the others did somewhere along the way!

Brett C. did a great job helping me shop and make the perfect purchase! Thank you.

Ashley has a nice selection at fair pricing. I also appreciate the fact your sales people allow you to browse and take your time.

Great service, they don't pressure you into any decisions.

I love my ashley I furnished my apartment with Ashley Quality is # 1 deliverability friendly & on time .Ashley builds thiers furniture of high quality & standards . ♥

After the 12/20 delivery I was disappointed to find the boxes on the ground behind our dumpster. Totally unacceptable!

Salesman was very helpful since I was ordering from another state. Took payment over the phone and was patient. Love the dining room set

Very speedy & professional 😎

Had a great shopping experience. So good I went back for another room! Yeni was extremely knowledgeable and helpful without following us around and pushing.

I purchased an electric recliner in August 2021 with the extended Premium Protection Plan for 5 years for service. The recliner sounds like the motor is going. When I called Protect All to file the claim, they will not schedule a technician unless the recliner stops working. Be careful when purchasing the Premium Protection Plan, they sugar code it when you are purchasing but when it comes to filing a claim it is not what you were SOLD!!!

My purchase was affordable and beyond beautiful. The decor makes my home more elegant and enjoyable to live in.

Molly was our sales associate and she was amazing. Our entire process went smoothly and efficiently. Thank you, Molly!

Fast and efficient sales girl

Great service beautiful sofa!

Sales said free delivery?? Guess false

Very helpful sales person.

I had bought a bedroom set for over $2,000. The sales person said I could get a 10% discount if I signed up for financial payments with no interest. I thought that would be a good idea. After reading the 1 ⭐️ reviews of the financial group, I decided I just wanted to pay the total with my credit card. The manager was very helpful and professional! She went above and beyond to make sure I was a satisfied customer! Thank you!

Excellent service, and I love everything in the store. Prices are reasonable.

Service was great. Very Happy with purchase and delivery of our sofa.

Our salesman James was a big help over at Ashley furniture at US HWY 19 James helped me pick out all the furniture I was looking for to refurnish my home at a great deal :)

Excellent salesperson who gave options at a reasonable price!

After explaining what I needed to complete my living room the sales lady helped me pick out exactly what I needed. I had my bedroom, dining room and living room furnished by Ashley and good comments from all who visit. Thank you for making it easy.

Very disappointing experience with Ashley in Clearwater. Highly unprofessional and downright rude sales people. Was prepared to purchase a couch, love seat and dining room table set. They gave me a small and I mean small (about 8%) discount for buying both rooms but then when I got to the desk to pay they mentioned to get the discount I would need to open an Ashley credit line at 29.99% interest to get the savings. I explained that I want to pay cash and the sales persons whole demeanor changed. Became rude and argumentative about only providing the discount with the credit line. They must get some sort of kick back. If I wanted to put the furniture on a credit card I would certainly use my existing card with a rate of 11.8% NOT 29.99%. I’ve never heard of a company punishing a customer for wanting to pay cash. I was so annoyed by the behavior of the salesman that we left. We drove down US 19 to Kane’s furniture who happened to be gearing up for a huge Black Friday sale. We found a much better quality sofa and loveseat and dining room set for almost 1200.00 less and a recliner was included as well. Not sure what is going on with Ashley but there are plenty of other furniture stores in the area willing to treat customers better and providing much better prices.

Keith was very personable and handled our transaction well.

Nancy C. Is absolutely incredible. She offered exceptional customer service and amazing product knowledge. You are in the best hands with her to find your perfect furniture piece!!!!

Our salesperson , Theresa, didn’t seem to be the friendliest, didn’t even wish us a good day or a thank you after we made a purchase. After we found what we wanted she started to discuss our payment options, and we told her cash. Idk what their commission is based on and or if a cash payment would effect their commission in any way but her mood kind of changed after that.

Every staff member is super nice! No one is pushy. Everyone is so helpful. The quality and style of furniture is always exactly what we're looking for. The inventory brings us into the store. The people keep us coming back. Nice work, everyone!

Saa was excellent sales person..didn't follow us around the store didn't pressure us. Let us browse to see all combinations...so we purchased a new living room suit and the deal was done..great experience

Got prequalified for 4000$ line of credit. Costumer service holded us for 30 minutes to do nothing . Asked for our phone number and said it didn’t work when it works . Asked us to do several precedures just to waste our times . Wasted my time (2 hours ) . Really bad service when I was going to spend 4000$ and be a returning costumer .

10/10, best experience I have had working with a sales professional in a long time. I had a few unusual questions and requests, but I came prepared with measurements for furniture. I left with great deals and better quality furniture than I expected going in. I had some questions about the business justification of a seasonal deal and some unusual layout preferences for furniture for my particular preferences and Theresa, the sales representative took care of all of that and exceeded my expectations in every way. I don’t normally leave reviews, but I simply have to - anything I can do to encourage integrity and transparency in sales builds trust and promotes good business practices.

It was our first business with Ashley. We were taken care of by Ms. Molly at the store. Very professional and extremely cooperative. She walked through with us from selection of the items to the checking out. I am impressed by her knack of customer care and satisfaction. I highly recommend Ashley in general for the quality of their furniture and this specific store for the marvellous customer service that one can get from Molly.

James at Clearwater store was amazing and patient. He answered every question we needed. I highly recommend him and the store for anything. Thank you James

Do not buy from Ashley Furniture Clearwater. They have the most rude sales lady that wouldn’t give us the time of day. Asked if she could help us then left us standing there while she looked after someone else. Your loss lady.. we spent our money at Kane’s Furniture and had the best experience! Beware shoppers, go to Kanes!

Update on how awful Ashley store is. Do Not purchase furniture from them.Purchased furniture Oct 2023. I have been fighting with them for 3 1/2 months. Entertainment centerpiece showed up a month late and it was broken. They made me bring it to their store. They would NOT pick it up. They placed another order for for the broken piece and they used the wrong address. NO clue how the heck they did that after other furniture was delivered to the correct address. Had to wait AGAIN for the piece. When it shows up it's the WRONG color. I opened the other boxes and those pieces were broken. With all my frustration they told me I would get credited and I could keep the broken and mismatch pieces. I was lied to AGAIN. They are not crediting me for nothing. Don't bother trying to call their corporate office. They told me there was NOTHING they can do. They are making me pay for a broken item. UNBELIEVABLE!!! Another thing, the manager won't even talk to me. They make their employees deal with me. What kind of customer service is that?!?!I will tell you.........It's the worse I have ever experience and I am in my 50's. I did file a complaint with Better Business Bureau and if that does work, I will get with Chanel 8 and if that does not work, lawyer. You can not make someone pay for a broken item........

Keith was exceptional nice. He meet all our needs of what we were looking for. I give him a 10

Theresa was very knowledgeable and helpful!

The quality was great 20 years ago, but the past 10 years or so, it's gone down hill. Constant issues with the couch I bought and the extended warranty is a total joke!! The warranty company subs out to another company, who subs out to the repair company. All the different companies just blame each other for no shows and no responses. After several no shows of scheduled appts for repairs, they finally showed up and said they would order parts and it would be fixed in a couple weeks. After several weeks of not hearing back, I called but no response, then left several voice mails, several emails and then constant calls. After 4 months I finally was told they aren't going to repair it now because it's a manufacture defect so it's not covered under the extended warranty. Spent over 4,000 on this junk. Never again! Ashley saved a few dollars not repairing my couch but it cost them a customer for life. Spent 4,000 to have the furniture barely last 2 yrs, and I live alone, so barely used. If you think that's value, go waste your money.

Sah and Emily were absolutely a pleasure to work with. Very helpful and attentive. Delivery went smoothly. A great experience all the way around.

Great customer service! Selection and prices were excellent!

Molly was amazing and super helpful! I was very unsure of the things I was getting and she was super patient with me!

My husband and I were greeted at the door by Emily. She was very friendly and knowledgeable in helping find what we were looking for. We left feeling satisfied with our purchase and did not go over budget. A good experience indeed.

Brett was a great help in our purchase experience

We worked with Alexis L and she was absolutely fantastic. We have worked with other sales people in the past and it was like night and day. She far exceeded our expectations.

Very good experience. Sah was a great salesperson!

Our salesperson, Raymond was awesome! For being a "new" employee, he was both knowledgeable & super friendly! We were surprised (& happy) to have found a couch in our budget! Will def be back for future purchases! Thank you & best of luck to you, Raymond!

Great store. Lots to choose from. Theresa was wonderful to work with!

Great experience, Ray was awesome!!

Keith was able to really grasp the space I was purchasing for, he allowed myself the space for my own creativity with his reassurance and ideas aftermath. Highly recommend anyone new to furnishing visit this location

Emily was very patient, helpful & attentive my needs & desires. She even arranged same day delivery. Great job Emily & thank you so much for your excellent service

Great experience great customer service nice store and Great sales person I would buy again

Alexis did a great job helping me with my purchase. Will be back

Keith was amazing. He gave us our space to look. Then when we were ready for questions he was there to promptly answer all of our questions. It was a great experience and I would highly recommend Ashley and Keith!

Brett provided excellent service! He was very knowledgeable about the products and the transaction was very easy.

Brett C was an excellent Salesman. He was very patient with me and gave me great advice when I was purchasing my furniture. Highly recommend him.

Highly recommend Ashley Home furnishings! I purchased several accessories for my home. They arrived within 1 day of my order. Everything looks absolutely beautiful. Thank you Keith for all your help!

Well done bought what I needed and just have to go pick up at warehouse

Theresa was knowledgeable and helpful in every way. Delivery was great and I will recommend Ashley and crew to anyone needing bedding.

Nice affordable furniture

We were so pleased with the customer service. The young man that helped us was so nice and very helpful!

I had a horrible experience on an online order, thankfully I went in the store, staff was super helpful specially Dana who helped through every step of the process!

Friendly customer care. Product available in short wait span. Great assortment of products we were looking for. Great communication after sale.

Ashley Furniture is low quality and will not last. The warranty they talk you into with GBS is an absolute joke! They will do whatever it takes to void your warranty. Good luck if you purchase from them. Spend the extra money and go to Haverty’s.

Very good service, the staff is great

Our Salesperson Theresa at the Clearwater store was amazing. Worked with me, my husband, and my mom while we were trying to figure out everything we wanted. Truly a great experience!

Had a great experience!

Good prices!

The customer service at this Ashley store was phenomenal! Our sales rep Si was the best! He wasn't pushy and was very patient as we selected a new bedroom set and mattress. His knowledge about mattresses was amazing and very helpful in making the final selection. His goal was to make sure the mattress was the right one and he didn't try to upsell us on anything. Will definitely return to buy more furniture!

Had a great experience with Alexis today at the Clearwater store. She is a mattress expert! We purchased 2 mattresses and the beautiful Bellvern upholstered bed. I was in and out in approximately 30 mins. Thank you Alexis! Excellent customer service!

Sah is the only reason that I made a purchase at the Ashley Store. In the 25 years that I have been purchasing furniture, this was the best experience I’ve ever had. He answered all my questions and concerns while being professional and curious. I got exactly what I wanted with no pressure. My daughter also worked with Sah and her entire first home was furnished with his help; he did an amazing job. He made us feel comfortable and listened to our wants and needs. His sales expertise was impressive, and he was knowledgeable about everything. He made our experience wonderful. I have and will only recommend Sah to people who want the best service there is to offer and quality furniture. He is a huge asset to the Ashley Store, and I really hope that he is appreciated! Any further purchases my family or I make will only be with him. Thank you, Sah!

Very professional

Molly very helpful. We appreciated all the help that she gave us. She is a very good. sales representative.

Very friendly and helpful

Bought a recliner, which seemed to have been comfortable for my husband when he tried it out at the store. When our item arrived, it didn't seem as comfortable. Less than 24 hours after it arrived he called the store for an exchange. Since it wasn't a factory defect they wouldn't exchange it. BTW the recliner wasn't cheap either. Before you buy anything make sure it's what you want.

Our sales team made up of Brett &Molly were very helpful and informative, We look forward to the arrival of our new patio set.

Cameron is terrific !!She was so helpful with my problem . I can't imagine nicer than Cameron . I had an unusual request and she made some phone calls , which she didn't have to do , and got my issue resolved .I certainly appreciate her and hope this review is noticed by her supervisor

Savannah is a superstar !!! She goes the extra mile to help . She is cheerful , courteous , and professional .Any business owner reading this would be well served by hiring her . She will have nothing but happy customers . I will buy at Ashley again just because of Savannah .

We had a great experience at this store today! Keith helped us get a great deal on a couch and a set of lamps! Very pleased with his help!! Thank you!!

Nice store, courteous staff. Responsible selection

Excellent service good prices

Went in looking to finish our home we just bought. Our salesperson was great. Zero pressure. Answered all our questions and even helped try to find items that were close to what we were looking for.

Nice store very helpful employees , very professional

Went to purchase furniture. Was told there were no more, only floor model left. Scuffed and scratches so asked for discount. At first said no then gave discount. Found online ON THEIR WEBSITE, for a great deal less and they wouldn't even match that price! They then agreed to discount to price on, AGAIN THEIR WEBSITE, plus charge me for delivery when I was there to pick up the floor model myself. What??? Canceled order and ordered brand new one online and getting delivered for less than they were charging me to take a floor model myself. Cruddy way to conduct business. Won't be back! Update to online order. A fiasco in itself.... order didn't take discount code and didn't know until order placed. 2 plus hours in chat and on phone and they can't refund discount because order was already placed. Won't be shopping Ashley in any form. I highly recommend you triple check every detail as it doesn't appear this is a company that provides a good customer experience in person or online.

Hello, About 8 months ago my husband and I purchased approximately $5,000 in fruniture along with the extended warranty. We first experienced a problem with a raised coffee table and received immediate attention and technician to fix a manufacturer defect. In June, I contacted the warranty center as our over sized ottoman began to cave in the middle. I was asked to provide photos via email on 3 different occasions. Its difficult to show depth in a 2D photo. They denied to even come out to see the breakdown of the ottoman and said it was not covered. The ottoman has had a cover in it from the day we owned it. I wouldn't expect this type if breakdown of fruniture especially a piece of fruniture that is rarely used. What good is the warranty if they will not send a technician to see its not normal wear. Buyer beware if warranty as UT appears they honor it as they see fit.

I feel like. My service rep was awesome but there was a sign on this bed that I wanted for 107 the guy looked it up in the system an he said it was an error an it wasn’t for the bed I wanted so I’m dis appointed that they didn’t honor the signs price on the floor.

Shi was friendly- knowledgeable -professional and efficient. A pleasure to do business with him. Delivery was fast and prompt and they were very communicative on the ETA. All good!

Excellent customer service! Quick and friendly, helped me with exactly what i was looking for without being too pushy.

My husband and I just recently visited this store and we were very pleased with our salesman. Brett was friendly, professional, and accommodating, and he got us exactly what we needed at a great price. Thanks Brett!

Theresa was most helpful and so patient with my husband I. We just love the choice of the single leather recliners. Check out was super fast. Will recommend Ashley stores and Theresa anytime. Thank you for your assistance and sharing your knowledge on all the questions we had.

I had the pleasure of working with Alexis at Ashley Furniture in Clearwater, and I must say, her sales expertise truly impressed me. She was incredibly knowledgeable about the products, patient in answering my questions, and went above and beyond to ensure I found the perfect furniture for my needs. Her friendly demeanor and genuine desire to help made the shopping experience enjoyable. Alexis made the process smooth and stress-free, and I highly recommend her exceptional service to anyone in need of quality furniture and top-notch assistance.

Excellent service and delivery!

The store staff is incompetent. They are all nice when selling you, but good luck if you have any questions or require any customer service before you get delivery. The sales team is a revolving door, so good luck finding your salesperson. You will be stuck with the incompetent local “customer service” crew, who will then screw up your order, stonewall you, make excuses, give you the runaround, talk down to you and push your patience to the point where when you finally you lose your cool after the fourth or fifth attempt to get assistance, they act like YOU are the problem. (I’m looking at you T and Booba - you two do not belong in customer service - it’s not your gift). Apparently the stores are also marginally connected to the corporate online store - do yourself a favor : look at the displays and furniture at the store, pick out what you want, but DONT BUY THERE. GO HOME AND ORDER ONLINE INSTEAD. You will have a much better experience. Lesson learned.

My chest of drawers arrived and was missing a handle. I called the store and the lady answering the phone was polite but I could hear the manager yelling in the background " we don't owe her a damn thing '. She quickly muted the phone, but I little too late. I won't give them any business.

Friendly service but problems with order

Had great experience with the making a bath bomb, Josephs Tea awesome! Thank you.

Yeni was so helpful! She made our experience quick and easy!

Alexis was wonderful! Very knowledgeable and informative. She went above and beyond and deserves 5 stars!

Don’t waste your time or money at Ashley. We ordered a mattress and bed frame before family came down to visit so we would have both bedrooms set up. The bed frame was delivered incomplete and we had to sleep on the floor for the week. Huge inconvenience and we asked for some type of compensation for the inconvenience and they closed our case twice after calling them twice and saying someone would call us to help us out. Which never happened. Go somewhere else

Tom thank you

James did a great job of helping me with my furniture needs. I purchased several items off of the floor, which were really great deals. Look forward to getting the furniture in my home and creating memories.

The Sales Associate Molly was an amazing help as I needed to search for a number of items to furnish my new home. Everyone I met was friendly, fun, and helpful. I usually don't like shopping but had a really great experience.

Excellent service.

Please read - I have purchased furniture from Ashley several times. I should have learned my lesson from the last time. The sales portion - an ok experience. It is the delivery and the customer service where it goes downhill. Last time I had 2 damaged dressers delivered. This time, we purchased a bedroom set plus a mattress over Memorial Day. On delivery day, the screws were missing in order to assemble the bed. I got on with customer service and they stated they would call back with in 10 minutes with an updated delivery time and date. Nothing. I reached out to my salesperson, Dawn - she was on vacation so a delayed response but was no help with resolving the issue. I have now been hold for 35+ minutes the first call and 15+ minutes for the second. The furniture is average at best and on the expensive side. It is not worth the issues with delivery and the lack of response.

The associate James was very informative and helpful. He helped me find what I need and within my means I was very pleased with the service

Great selections and customer service. My sofa will be delivered soon and for free!

Bought a sofa set and some other items. Very professional sales associates and the delivery was perfect as well as the notifications, follow up calls, etc. Nice experience.

James gave me fantastic customer service and is very knowledgeable. Just as good over the phone, finish my bed a living room order and set me up with delivery. 💯 💯

OMAR is the best!!! Make sure to ask for him specifically!!!!

Sah was both knowledgeable and informative throughout the sale. We were able to discuss our choices without pressure. We will be returning to Sah for any of our future purchases.

From the time I walked through the door, to the time I made my purchase, everything was spot on. Sales Team was friendly and she was there to answer any questions. Great place to get furniture and had what I was looking for.

Had a great experience with Keith .He was very knowledgeable on the mattresses. We were in and out quickly. Process was easy. Thanks Keith!!

Bret was a fantastic sales associate, he met me at the door, asked what brought me in. After explaining what I was looking for he pointed me in the right direction and told me he would check back. Bret did a couple of times, the last time he found me sitting on a sofa. He asked my likes and dislikes, then walked me over to something similar which I ended up purchasing. Love the no pressure sales approach! Great job Bret!

The salesperson was the nicest and most helpful of any furniture store I've ever been in with 30 years of buying furniture. I knew the exact style of couch I wanted and he took me right to one that was perfect without trying to talk me into anything different or more expensive. He asked me if I wanted any accent pieces or wall decorations and showed me some things but he did not try to push or make me feel guilty for only buying one piece. I will be back for sure!

Worst store ever! Item arrived damaged, went through h*ll trying to get a return. Still do not have a return. Will never shop hear again!!! Would give 0 stars but they do not have one.

Sai at the Clearwater store was so sweet, helpful and professional. He made my experience exceptional. He gave me such great deals I furnished my entire condo. Thank yo Sai!

We were very satisfied with the sales person ( Bertt Caltagorone) Your lucky you have him he was the best. He really knows his job.

My experience was great! I love shopping at Ashley Furniture. My sales associate was Alexis. She was very professional, courteous and helpful. I highly recommend this store for home furnishings.

Unfortunately I had a very bad experience with a bed I purchased from Ashley Furniture; I purchased this bed in November of 2019, it was delivered and assembled in March of 2020. I was lying in bed this past December of 2022 and the frame suddenly caved in. When I removed the mattress to see what was wrong, this was the state of 2 of the support legs. I reached out to the complaint center and did not receive a response, and this was quite an expensive bed (in the range of $500-$700). It is disappointing that something this expensive barely lasted 2 years.

Nice looking store. Employees are friendly there. Went in looking for bedroom furniture. Saw a lot of choices inside. Go in knowing what you want.

Alexis was very helpful with interior design for my living room and dining area. Great recommendation and affordable pricing options. Good selection of clearance items.

Would leave negative stars if I could. All I'm going to say is listen to all the other low reviews because they are 1000% accurate. SCAM SCAM SCAM SCAM and they DO NOT know how to do customer service at this location.

Positive experience with Omar. Pleasant very helpful.

I dealt with Chris and some of the managers at the store and EVERYONE was amazing to work with!!! They helped me find exactly what I was looking for!

Salespeople have no customer service training and appear that you should feel privileged to have their attention. When you call Corporate to file a complaint they transfer you to Tokyo!

Alexis was fantastic! Great customer service.

Had a great experience thanks so much

Chris was engaging, helpful and proactive in cautioning me to wait until I took measurements at home prior to purchase. Thank you

I been looking for a 14" nightstand and I found it here. Molly help me and it took 1/2 hours. The store is very clean and has some good furniture.

Ask for James! He’s professional and patient and organized. He followed up with me several times which I appreciate because I have a busy schedule. We finally made decisions and picked out the perfect bedroom! The store is expanding as well so there will be plenty of options.

Sah was very helpful and friendly.

Great customer service! Brett was extremely helpful, not pushy, and a nice guy! We definitely will use them for our purchases in the future!

Excellent service and great prices and financing options! Keith T. Was great he explained everything and was a friendly and great employee we ended up buying the mattress and sectional couch we wanted. Thanks again will definitely recommend.

I thought Ashley furniture was a reputable store. I bought a living room set, leather. the recliner was making noise and tried to get them to do something. I was told it was a manufacturer defect. did I mention that I bought the 5 year furniture coverage for $800. so now one of the end tables is loosing its color and the leather on the recliner is discoloring. the $800 policy doesn't cover the leather coloring. they could give a a company to call with a discount code. Nice. I had to take pictures of the end table and send to them. I have not heard one word from them. The whole package, couch, loveseat, recliner, coffee table and end tables, cost about $9000. Ashley does not stand behind their furniture. nor does the warranty cover anything. what a waste of my money

I knew what I wanted but it was being discontinued so thought the bed might not be available. Teresa Elizabeth was able to find me a bed only slightly different of the same quality and same manufacturer. I was buying for my daughter who lives in Mass but is moving here this summer. Theresa made a complex situation very simple and we got it done.

After Sales Contacts Matter... When I purchase Again From Ashley it will be ONLINE(Corporate, NOT Local)...There is ONLY ONE, AND ONLY ONE reason I am giving this Particular Store a Four(4) star rating and it's because I like the furniture quality and the Customer Svc. Reps. ... NOT because of the sales representative whom reminds me of a Used Car Salesman. Once the sale was over, he ran when he saw me coming through the door after a 'promise of a callback'... PFFFT!!! The saving grace ARE the two Customer Service Reps.... AMAZING !!! AMAZING !!! AMAZING !!! SALES/DELIVERY MESS UP'S???? THANK GOODNESS FOR THESE TWO !!! And to the salesman, I don't think I need to mention your name 'Smooth Talker'. My wife called to see when replacement feet would be sent(3 feet missing from Chaise Lounge) and asked to speak to the Mgr. My wife was told to call corporate... The Mgr. hasn't time to speak to customers it seems... You, don't deliver a car without tires(unless you're Carvana) and have to wait two weeks for the tires... This location would be better served as a hub/warehse... Get rid of the sales people and keep the two CR's... They're All corporate would need to run the place and save $$$$$$$$$$$$$$.

Keith T. was great gave us our space to wander but was there to answer any and all questions we had. Very nice and knowledgeable wasn't pushy made couch buying so much easier thanx!!

Dawn was incredibly helpful! From walking in to the moment we made the purchase she was stellar. She made sure we were confident in our choice even after we went to another store to look at options as well. I ended up coming back an hour after because I liked the couch that much! She was pleasant and looked for the information she did not know if any. She was great & I had a very pleasant and positive experience!

We were. Very happy with our results Thanks to Chris

We bought the dining set that we needed. Keith was great !

HORRIBLE. Sales representative lied to us on the type of recliner we were being sold. Delivered the wrong recliner that we did not want. Several attempts to speak to customer service at this specific location went unanswered. Request to speak to manager, was told call back would occur and that also did not happen. Delivery team caused damage /scratches to our floor. DO NOT RECOMMEND. Highly disappointed.

Second time buying furniture at this location. Chris was very helpful and explained everything well to us. Will review the delivery service after delivery.

This place NEVER ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever answers the phone. If you call customer service number you get someone in the Philippines

LOVE this store! They are so nice, especially our customer sales person Kevin. He was amazing. He didn't act overbearing. He was nice, straight to the point, and very pleasant. He made my father-in-law and me feel important.

The salesman Keith Tate was extremely helpful and very friendly. We were very pleased with Keith and recommend him to anyone.

Our furniture specialist was Dawn! She was fantastic! She went above and beyond with providing us with the best experience awhile shopping for our new furniture! Next time you shop at the Clearwater location, Ask for Dawn! You won’t be disappointed!

Alexis was very pleasant and helpful. She took the time to show me the seating options I was looking for. And we put some steps in our day looking. 😊

Chris was very nice and gave me lots of details which I liked! Also it was great to get a military discount. I would recommend it to others! Thank you!

Theresa was great very helpful and quick to get me taken care of. I will be back to work with her again

Always got Great Furniture!

Chris was my salesperson. I explained exactly what I wanted to chris. I was never pressured into trying to buy something that I was not wanting. It was a very pleasurable experience. He took his time explained everything to me, I never felt pressured into getting something I really did not want. There was one little mistake but it was taking care of right away And I'm very happy with all of my furniture. I purchased a complete bedroom suite and a living room set

Went there today to buy furniture .screen shot item come up same products 2400.00 cheaper on line there name brand product .sorry ordered on Lin they would not match price .your loss our gain.ok update gotta travel a few miles but was able to cancel and buy almost local within 25 mile because another store price matched offered to buy at Clearwater store one mile from me.but manager will not match told me to shop elsewhere .before you shop Clearwater rip offs go travel a little .they are trying to pay for there remodle in a hurry .would have keeped local but can’t to bad .be aware locals!!!!!!!!!!!!!!

Bought a loveseat recently. Sales person was very good. We got a good deal. Delivery went smoothly.

Theresa at the Clearwater store is awesome! She is incredibly knowledgeable, honest, and great to work with! She represents you well.

Staff is always available. If I had to single out one, it would have to be Omar. Remembers his customers and insures your paying the correct price. I’ve bought several pieces of furniture, great price, quality, and on time delivery.

Don't buy anything from Ashleys! Cheap furniture, purchased sectional with protection plan after 3 months squeaks and sinks! They told me can't do anything about

Beware: After they got your money they won't care... Bought a chair there. Delivery was a nightmare. Chair is damaged/flawed. Complaints are not answered. Edit: After a complaint with BBB, Ashley at least responded. Ashley even replaced the damaged merchandise. However, the communication with Ashley still shows a severe problem with their understanding of customer service. Also, the correspondence turned out being another indictment of the educational system…

Walked in and employee directed us to the area we were looking for. He said they didn't have a lot of the stock on the floor of items we were looking for as they were remodeling the showroom. Most of the salespeople were on the younger side. They all seemed more interested in congregating with themselves as he took us to an area said to look around and if we needed anything to go get him. Would not go there again. We went to Rooms to go and the sales staff were attentive and more mature.

Look out. They give you a contract to buy you have to sign in 6 places and initial I forgot to count the times. So guess what, no matter what goes wrong you pay. I was not thinking that day. Any company that has a 10 page contract that you need to run by your lawyer is not the kind of company you want to do business with. Next time I will ask the salesperson to read it to me. Then leave. There is nothing you should want that bad to gi through that.

Ashley was extremely friendly and helpful, she went out of her way to get me the information I needed. My bookcase will be delivered to my house on February 9. Well done Ashley.

Very courteous and personalized service.

We had a great experience looking for a sectional for our living room. We worked with Dawn! She was so kind and extremely patient. We actually left the store to shop around to be sure we had found what we wanted. Dawn sent pictures to us of the sectional and ended up sending us a link to purchase the sectional so we didn’t have to come back in. Great experience!

Lots of hood deals just didn't have the chair I was looking for today

If I could I would put no stars! Whatever you do don't purchase the GBS warranty or expect your furniture to last from Ashley. It's pathetic how they treat their customers once you have to file a claim. I highly recommend not to buy furniture like this if you have kids or pets. I tried multiple times to speak to someone in corporate and no response.

Positive purchasing experience. Roxy was terrific!

Theresa was incredibly helpful and knowledgeable, and not too mention the furniture is everything I expected and then some 🙌🏼😊 More than enough selections to choose from, no hassle and fair pricing, great delivery times and an overall pleasant experience. Theresa offered great perspective and you immediately feel welcomed by her. Ask for Theresa during next outing.

Dawn is fantastic! Highly recommend her.

We set out for what we thought would be a lengthy process to update our decade old Livingroom set. We came to Ashley Clearwater and Molly assisted us with our needs. We would recommend Ashley Clearwater for a smooth, painless process!

Was welcomed with a very nice verbal hello. Salesman ask us what we were looking for, directed us to the area of children's bed location.

We needed new living room furniture. Ashley had a very good selection at prices we could afford. Chris, the retail associate, was exceptionally helpful and patient with us. I recommend this store!

I loved my salesperson, Bert in the Cearwater Store. He was very informative and patient with my questions. I furnished my living room and bedroom due to his skills.

Ordered a recliner I saw online. Sales person Teresa was very helpful and her customer service was excellent.

I love the Ashley experience of furniture buying. Previously I purchased a power reclining sofa and regular reclining chair. Both have held up beautifully. So, when I needed additional pieces, I returned to Ashley. This is where I met the most wonderful sales person, Molly! Molly took so much time with me, talking and listening and going above and beyond ensuring I got exactly what I wanted. She took measurements, looked up items online and gave me her personal contact info. Molly reviewed Ashley policies with me and made the entire purchasing experience delightful. Kudos to Ashley and Molly. It is my furniture store of choice!

Nice furniture, good service

Chris was an excellent representative of Ashley’s store. He was patient as well as knowledgeable.

I recently went with my 88 year old Father to shop for a Queen mattress for him. Although he is on a fixed income and has limited funds he decided on a mattress, base, and topper from Ashley Furniture in Clearwater due to the quality product, warranty, and friendly sales person. It by far wasn’t the cheapest we looked at that day. The mattress arrived as scheduled but it was so firm he didn’t last 2 hours on it the first night and hasn’t slept on it since. When he contacted the store manager about a return for a softer mattress she refused and referred him to someone in corporate. They refused as well. I can’t see why they wouldn’t make an exception in this case. A kind gesture to an elderly customer would be something I’d shout praise about on social media. Unfortunately it looks more like my Dad has been “Scrooged.”

We are very pleased with the level of customer service we received from all involved in helping furnishing our new home. Salesperson Molly was very helpful, friendly and patient as we changed from one thing to another. Would highly recommend her to help you with you selections. We are happy with our new look!

Great customer service, Ashley was awesome with helping us find exactly what we were looking for!

We love the personalized service you get .. we’ve had Omar help us twice now he is simply amazing!! He’s personality is wonderful.. so helpful and just a joy !!

Keith was great!! Helped me find the right bedroom furniture to compliment what I have. Good prices too

staff was great! Roxy was charming.

I had a very good experience lots of patience lots of detail very professional my sales woman Roxy went out of her way to help me I am very thankful.

Great sales people and customer service.

I don’t know why I even bothered with this place. I had a bad experience from before from a diff location I figured I’d give it another shot. They delivered the couches dirty and we rejected them immediately. It took about 3-4 weeks to even pick up the couches which delayed the process of getting new couches because they never confirmed in their system the actual pick up date. Every person I spoke to told me something different. I had to sit there and make phone call after phone call just to get my money back. When I spoke to customer service I spoke w the supervisor and he stated I can get my delivery fee refunded back since it was on them for delivering dirty couches. I had to keep calling to see if this transaction will eventually go through and no one stays put to their words. Extremely horrible communication and service. Will never buy from Ashley’s again. Bad customer service.

They have attempted multiple deliveries at this point and keep bringing damaged furniture. The first time the delivery driver signed for it himself after damaging my walls. Getting the run around now saying it will be a month for the next set of replacements to arrive. Will update review if and when situation gets resolved. They try to force you to accept scratch and dent items as new.

The salesperson Roxy was very knowledgeable and courteous. Also she offered me various options to chose from I will definately be using her for my next purchase as well!

Dawn Shurley was helpful and knew how to direct us to the best sectional. We visited other stores but came back to do business with her because of our selection but also because of her service. She made it easy to make our choice.

Went to Ashley because we unfortunately had to give our bed to my parents who lost everything. It seemed like everything was going great we understand it’s hard to get things nowadays so we made sure to ask that everything we were buying was in stock in the Tampa warehouse and we were told yes it all was so we paid over $5000 and left the store thinking we would be getting a bed and our furniture in a week. Now we are sleeping on the floor don’t have half of what we paid for and they are saying it won’t even be delivered till next month. I don’t suggest going to them. This has been a phone tag nightmare with no real promise of anything. I regret ever going there. It’s been just disappointing all around.

Good luck. The furniture is great but the delivery company knew more about where our furniture was than the store did AFTER the store forgot to include one of the pieces. On hold with customer service at the store for over 10 minutes - multiple times. They didn’t know where the piece was, had to call the delivery company, etc. and we were told that they would call us back. No one called us back except the delivery company (AMR Movers - amazing) who went back and got the missing piece that the store forgot. Overall experience 2 stars = furniture is great, AMR Movers/Delivery saved the day but we are extremely disappointed with the service we received from the store after the sale was complete.

Dawn Sherley was a great help! She helped us pick out the perfect sectional and even took the time to go over past customer reviews with us. 10/10 recommend!

Theresa was great very knowledgeable and thorough. She helped us get what we needed.

The staff is wonderful ! Very helpful and all around great attitudes ! Laurie was amazing and such a great personality when helping me

I purchased a table from Ashley's Furniture (Clearwater) and was hoping to receive the table before Thanksgiving, which I knew was a long shot. The store told me I couldn't have it delivered before Thanksgiving, but I could pick it up from the warehouse the following Tuesday. Once our Thanksgiving plans changed, I asked if the table could be delivered instead (I was told yes) and delivery was free as we decided to assemble the table ourselves. Fast forward to delivery day. I never get a call prior, but on the day the table was scheduled to be delivered, A DAY I TOOK OFF OF WORK, I receive a text confirming my delivery date for 4 days later. I called the store to let them know I was expecting my table today as I had scheduled. Apparently, the warehouse didn't get the table until today (although it had been there the Tuesday prior to Thanksgiving), and no one called me to notify me that the delivery date had changed. A rep mentions compensation for my inconvenience, which I thought was nice. Because my delivery was free (because we're assembling the table ourselves) the store manager claimed the only thing they could do in this situation was comp my delivery fee, which since it's free, there's nothing else they could do. I'm guessing good customer service is out the window. Even if they had offered $25 off the table it would have been a show of good customer service. I took an entire day off of work to wait around for a table. If someone had called to reschedule, that would have been appropriate. But no call, no compensation. Simply an apology and a "let's reschedule." This was my first time buying anything from Ashley's, and while our sales rep was fantastic, I can assure you this will be my last purchase from Ashley's. Buyers- either make sure the delivery date is confirmed (triple check) or just be prepared to take off work. Or have your delivery scheduled for a weekend. At this point, be prepared for whatever when it comes to this company. At least that's the lasting impression I'll have with this company.

Store was nice. Sales people were informative but hard to find when it was time to purchase. Had to chase people down. Delivery scheduled easily. Until day before delivery when I was texted and told it'll be another week. Impossible to call store directly. It's a call center overseas. And they are the opposite of helpful.

Great experience here! Worked with Theresa and she was great. Helped us pick out a bed that worked for us and was super helpful and attentive

Roxy greeted us at the door, brought us around to show us our options based on what we were looking for. She was very informative, able to answer all of our questions and made us aware of a special unadvertised deal!!! She gave us time and space to discuss. Arranged for delivery. A pleasure to work with.

Dawn helped us today buying a coffee table with two end tables. She was extremely helpful and very knowledgeable and sweet.

Caitlyn Regan is such an amazing Fx trader. She was able to guide us through every step of the process despite the fact we were new to the trading market. She is very experienced, she made us a profit of $18,700. with an investment of $2,000 within a week, she made getting our withdrawal a easy one as she guide us through it process, She has great communication and was available any time we needed her. I would highly recommend her if you are interested in earning from forex/stock and crypto trading! DM her viaEmail: caitlynregan1@gmail.com WhatsApp +1(724) 426-6483

Great experience

My experience was positive in every aspect. We were greeted promptly & assisted very efficiently with the purchase. All details & options were presented and we were on our way in a timely fashion. All other non assisting sales personnel were very cordial. Good customer service👍😍💕

today i went in the store nancy she was very fast and helped us find what we wanted thanks Nancy for your help

Great experience! Dawn was very personable and quickly caught on to what we needed in our home. She knew the showroom and what Ashley had available online as well. Strongest recommendation!

Great service by Nancy!! We were very pleased!

Unfortunately after what I thought was a pleasant shopping experience, once furniture was delivered it all went downhill. Furniture was damaged. After speaking to customer service I was given a case number and was told I would receive an email within 24 hours and damaged merchandise would be scheduled to be picked up and my account refunded. Well it’s been a few weeks and I’ve contacted my sales rep who told me to call the store manager. After being on hold for over 30 minutes, I am changing my review to poor quality and poor customer service. Hopefully this will be resolved but it’s a lot of time and energy I was not expecting.

Nancy was awesome, please come back and see her. Thanks so much!!!

Wonderful experience at the store and particularly with our sales agent, Keith. He was very knowledgeable and explained the whole delivery experience and what to expect.

I normally hate going furniture shopping because the whole experience tends to be stressful and overwhelming. BUT I’m so glad I stopped into this Ashley’s because this was a whole new experience. Alexis was incredibly helpful and so friendly, she helped me by suggesting items that actually fit into the description of my personal taste and it really helped to narrow things down. My whole bedroom is looking fantastic thanks to her!

I absolutely loved my shopping experience at this Ashley Furniture. It was my first time shopping at this store. Really enjoyed the way staff greeted with a smile and offered excellent customer service since the moment I walked in. I want to thank Alexis especially for taking the time to answer my questions and her patience made my shopping experience easy. Professional and efficient. The place is clean and carry a large variety of furniture. I am very happy and will be a returning customer.

I have Alexis L as an associate at Ashley and that’s why I always come back when I need something for our place. She’s just amazing and so enthusiastic about her job. Everything is about people and she is the one for me at Ashley

What can I say Alexis is absolutely fabulous! She is amazing very attentive and knows her stuff and super friendly! She is very patient and genuinely cared about my needs and wants. I highly recommend her for all of your furniture needs she’s very knowledgeable…

Alexis Lopez helped us choose the best and complemented our color scheme. Very professional. We plan to shop again.

We had a great experience. Chris Blake was very helpful. Although they were sold out in the store for what we wanted Chris made it very easy to order it online. We will always start at Ashley Furniture first!

ALEXIS IS THEEEE BEST VERY HELPFUL!! HANDS DOWN, TEAM PLAYER!!!

Chris did a phenomenal job in helping us find what we needed, I highly recommend him for your furniture needs.

Beautiful store. Chris was extremely helpful and very knowledgeable. He set me up with the Showdell table and we absolutely love it! Will definitely be back

Upon entering the store I was greeted by Teresa! she was absolutely wonderful in handling all my Furniture needs. She was patient kind and very professional and educated me in all my furniture selections I have been back multiple times to see Teresa and every time I come in to see her she is always very cheerful and ready to help me out the best to her ability

I love Ashley Furniture in Clearwater. I always ask for Omar as he is attentive, wants to find me the perfect Furniture every time I go in.

Dawn Shurley was amazing! Her suggestions were spot on for what we were looking for. We were able to furnish our entire condo without having to go to another furniture store. Can’t wait to need more stuff!! Definitely going back and asking for her. Thank you Dawn

I went to the Ashley Store in Clearwater and dealt with Dawn Shurley who was absolutely fantastic! I was looking for a bedroom set and mattress where she walked me through my options, was knowledgeable and patient. After deleting the store, she always answered my questions in regards to order status and because of her customer service, I recently went back to buy an accent chair and specifically asked for her. I highly recommend the Clearwater location and Dawn Shurley!

I have shopped at Ashley in Clearwater a few times and mostly because of the great customer service delivered by Dawn! She is great; very professional, patient and not too pushy. I have been able to even communicate without having to take the time to go to the store in person. Go see Dawn!! Highly recommended

I needed a mattress and after a long search at multiple furniture/mattress stores I ended up at Ashley in Clearwater. I entered the store and was greeted by Theresa. She was very empathetic with my search and not at all 'pushy'. She knew the details of all the different mattresses and guided me towards a mattress that was what I was looking for and in my budget. Simply put she was professional and amazing. Fast forward 2 months, I love my mattress and the buying experience I had at Ashley with Theresa. Thank you Theresa!

I was looking for a TV stand and Dawn at the Clearwater store was fabulous! She left us alone to browse the store but checked in periodically to answer questions. She was not high pressure but professional, knowledgeable and friendly. I rate her a 20 out of 10, ask for her when you visit this location, she won’t disappoint!

Roxy was very professional and helpful, thank you!

Sah was a great help! Just went in for pillows but he treated me like I was buying a couch. He smells so good too!

Nancy was great. very helpful and got us all set very quickly! Can’t wait to have our new furniture delivered in 5 days!!

We bought a new bedroom set, (king bed, 2 nightstands, desk, accent table, and 2 accent chairs). Molly was our sales rep, although she was newer to the store, she did a great job at helping us. Delivery was quick but the only complaint I had was (why I gave 4 stars) we got a time frame of when they were going to deliver the furniture (2:15 - 6:15pm) so I was expecting to go home during those times, they showed up at 10am and both my husband and I were at work. I work in a salon with clients so sometimes I’m unable to answer my phone right away and they called me about 6x in a row. So I was not happy about that and had to call my neighbor who thankfully is a stay at home mom and was home, to let them in and tell her where to put our furniture. We had another item that was delayed like a week and time frame for that was 8am - 12pm and they came at 7am. We normally are up between 7-7:30am so it kinda woke us up. So delivery times need to be better about times, or least a call ahead of time to make sure you are home or awake. Otherwise we love everything, nothing was damaged and looks fabulous.

We had Alexis to recommend the furniture we ware locking for . A very nice young Lady who showed us everything! Thank you

Today was a special day. My mom and I came here to pick out a dinning table as a birthday gift/ housewarming gift. Omar Karzoun was the best sales agent. He brought different chairs to have us have the visual and pick the perfect ones. He gave us suggestions and feed back from what we had in mind and we came to the final decision and it was perfect. I would recommend Omar anytime and use him for further furniture purchase.

Very nice with good selection.

We have been looking for a couch for awhile. Omar made the whole process easy. He was not pushy like in other stores we went too. If we ever need any furniture we will be asking for Omar. He’s an asset to Ashley Furniture.

Kind of pricey

Terrible warranty service I purchased 3 High stool chairs one of them broke called for a technician to come out said he had to order a part 4 weeks later still no part never was ordered had to call back still waiting since September it is now January now fighting for a refund

Theresa was very helpful and wonderful to work with.

Theresa is awesome sales person

Dawn was amazing to work with. She had a lot of patience with me, thank you so much 😀

The service and help was outstanding.

With dread, after twenty years we found ourselves needing new furniture. The old furniture came from Ashley and we always loved it and got comments on it, even after twenty years. But dealing with most companies and sales staff in 2022, is less than ideal to say the least. Having a good experience at Ashley before, we started there. Not only did we find the right sofa, we found the best sofa, loveseat, chair, end tables and lamps. Even better, Ashley had three other sets at different price points that would of been one of the ones we would of chosen if it not been for the help of our Most Excellent sales associate Alexis Lopez!!! We lucked out with Alexis, not only did she give us enough info right off the bat to find what we thought we wanted, gave us the time and space to discus and try things out. Alexis then pointed us to the living room set we bought. Ashley has good furniture, we only sold the first set because we had downsized. Got good money for it too after twenty years and a few moves. If you're looking, go to the Ashley in Clearwater and ask for Alexis Lopez; not on Thursday or Friday because those are her days off. Working with Alexis was far from "She knows the store and products very, very well". It was like sitting down with a long time friend. Years of having the right furniture for you and your home from the most excellent Alexis knowing her Ashley furniture and how it will work in your home with your family. Just go and ask, it will be fun.

We were met at the front door by an outgoing gentleman named Sah. He introduced himself and invited us to look around. When we were ready he answered our questions, professionally suggested pieces and bedding that would be good for us. We bought a sofa and chair. We need more items and will definitely go back to Ashley and ask Sah to help us again.

Alexis our sales person at the Clearwater Hwy 19 location Tampa Fl was terrific. She located what we were looking for in the system since the exact style wasn’t on the floor. She gave us all discounts she could. We chatted for a bit on other matters which was nice to get to know one another. When we were checking out she went over every detail about the delivery and the Premium Protection Plan we bought which covers everything on the dining room table and chairs for 5 years. This was a lovely experience. Also we went to 2 other furniture stores and Ashley had the best deal.

I visited Ashley last week to be greated this nice and very professional young lady Roxy. She is very professional and friendly. I told her I was looking for a bedroom set and told her my budget. She took me around to see most of the bedroom set around my price and answered all my questions . I told her I was a bit in a hurry and she did not get offended, instead she was very efficient to get me out of the store as quickly as possible. I bought a beautiful bedroom set and it was delivered yesterday by 2 very nice and professional guys. Ashley store is so fortunate to have very professional staff. So far I am very happy with my purchase.

Great furniture, helpful staff. Thay r not impoding but are there to help and advise

Shawn was a great salesman . Would definitely go to him for future purchases.

Good service ill go back

I made the mistake of buying most of my furniture from Ashley after my move. My couch showed up with varying degrees of stuffing which made the couch collapse within the first year. Customer service was horrible to work with. The store referred me to the warehouse the warehouse referred me to the vendor the vendor referred me back to the warehouse and nobody returned any of my calls. I will never buy furniture from Ashley again.

Efficient and quick! Everything I want when I’m shopping for furniture! Customer service was excellent

Chris was extremely helpful and gave AMAZING customer service. I will definitely be buying more furniture through him!

As a soon to be mom I’m quite upset that my complaint about my dresser never got resolved , honestly I expected more from this company than I did with rooms to go , anyways I was wrong , simply I was waiting for a response back to return the item and was told I would receive an email to have someone come scheduled to see my damage dresser so I can go through with the process of the return and till this day haven’t gotten a single email from them , if anything It’s upsetting when the company doesn’t keep up to its word and rather turn away from the issue and not respond back to your claims/issues , honestly should have checked rooms to go before having to place an order from them, oh and May I have forgotten that in order to even put a claim on my issue I had customer service and the store putting me back to back calls saying that it wasn’t their issue that they could reply to until I had to personally go to the store to talk to them and well still haven’t received that email ….. anywho if your looking to buy furniture I suggest check out Rooms To Go outlet :)

I should have listened to other reviewers. Got my sofa and corner chaise delivered only to be disappointed as the chaise is of the wrong side (ordered a left arm facing corner chaise and got a right arm facing one). I called the customer service, waited 30+ minutes to reach them, raised a request, emailed the photos and they gave me a 48 hour response window. After 2 days, I called in the store to know that they cannot do anything at this point and told me that the response time is 72 hours. Now it has been 5 days and nobody has responded or acknowledged my ticket. This is the first time that I am facing such a pathetic customer service from a reputed company. This will be my last purchase from Ashley and I will not recommend Ashley to anyone.

Thanks to Roxy we bought a bed

Terrible customer service. They used my number for unauthorized purchases.

I found what I was looking for, no pressure from the salesperson, made my purchase and was on my way. Couldn’t have asked for more!

Overall horrible experience and I gave so much time for them to resolve the issue. I don't like to give bad reviews. I originally had placed an in-store order with this location back in May, where I put a cash deposit. I was told I was getting a good deal on everything. I finally took a look at the paperwork when I got home and compared the prices to what was online, and I was dumb founded. I went to go cancel the order and was told since I paid cash for my down payment, I would get a check within a couple of weeks. Here we are, over 2 months later, I still have not received my refund, and the original balance from the order is still on my Ashley Furniture Credit Card!!! I have spoken to them regarding this and was told simply "the balance will fall off after your next statement'. It has been 2 months. Shouldn't this have fallen off after the 1st month? Also, the woman I have been e-mailing regarding my refund, has stopped responding to me. I had a written agreement stating I would be issued a refund, and I have just been getting the run around. I shouldn't have to resort to escalating this AGAIN to Ashley Furniture's customer service. I am still waiting for my $380.00 check and for the balance to be removed/corrected on my credit card.

We entered the store on Sunday afternoon and we're in the store for 45 minutes. We were never approached by any sales personnel. Very disappointing as we were looking to buy a living room set. Wound up buying it from rooms to go.

I had good In store experience with my sales rep. Now I have to leave a 1 star for the delivery and the quality of the product deliver. VERY DISAPPOINTED! Received a damaged sofa! The delivery guys who came to deliver the products first time were rude, they damaged my door badly. Now, I would not buy anything from them again.

Had the worst experience with this company. I should have gone with Rooms to go . The customer service is horrible. There is no customer service. Lousy. Unprofessional. They don’t care about your experience as a customer.

Beware, they will deliver “new” furniture to you damaged and then say they will get a tech out. The tech will take 3 to 4 weeks to get to your home and then on top of it have to order parts for a woodbe new units and take another 4 weeks to come out to your home. Do not bother buying the warranty or buying anything from Ashley anymore. I’m glad we cancelled the rest of the order seeing that the way they treat their customers and how long it takes them to fix some small issues is outrageous. Glad we cancelled the couch and other parts of the order. Now we wait for the 400 dollar coffee table to be fixed

We went to Ashley close to the end of the day and they were wonderful! We were able to select furniture that will be quickly delivered.

Many wasted hours because we trusted Ashley to furnish part of our condo. We ordered 3-4 weeks in advance, because we travel back and forth to Florida, and we received a notice the night before, to be home between 2-6, and a call the day of delivery, that the truck was 15 minutes out. It was never going to arrive. Trying to call Ashley to learn what went wrong was a train wreck, and we only made progress when we hit the prompts pretending to be a new customer wanting to buy something. Eventually cancelled the order, wasting the shopping day and the delivery day. Also, be aware that when Ashley cancels part of your order they keep your money until the scheduled delivery date, which for us meant their keeping our cash for weeks. They did it on three items over two separate orders.

They have a good way to drive clients away.

Both chairs wobbled upon assembly ottomans didn't. One chair had two razor cuts and stitching that was coming out. Called soon after delivery and we were on hold for 11 minutes and counting. That many problems with there product could be an issue. Update over 30 minutes gave up calling in morning. July 11 we are still waiting on them to contact us. I did notice if you leave a positive response they respond back. I will never buy an Ashley product again and we have spent a lot there. Update July 18. Still waiting for a response

Best price on the sectional we wanted of all the furniture stores in Pinellas County. Their sale room had some good buys.

👍🏻

(Translated by Google) Spectacular (Original) Spectular

Waiting too long, lack of credibility

Nice variety of furniture and home accessories

We recently made a purchase of 3 Items from this location. So far the delivery for the 1st item has been cancelled twice with no logical explanation. Another delivery for the other 2 items has been scheduled for delivery tomorrow (I'm not holding my breath) when I tried to call Ashley furniture on multiple occasions I waited for over 40+ min to speak to a rep only for her phone to be broken up and I couldn't hear her. Chat with this company offered no resolution other than calling the store directly only to be on hold again this time longer and same scenario could not hear the girl. I have spoken to multiple people before and since with no problems with my phone. No one that we have spoken with has been able to help us or tell us why the items were cancelled delivery other than not going to be in our service area (didn't you know that when you scheduled us not once but twice before with the same excuse) it why they can't be delivered together since they will supposedly be here tomorrow Update**so one order was delivered...the guy placed the box upside down when I tried to point out to him the box said this side up and ask him to turn it on its correct side he speaks no English. Still heard nothing about the other cancelled delivery finally had to call them again and get yet another delivery date.

Great experience. My sales lady was awesome. She showed me exactly what I was looking for and made me feel at home while I was shopping. It’s a beautiful store with great home furnishings. I would shop there again.

We recently made a purchase of 3 Items from this location. So far the delivery for the 1st item has been cancelled twice with no logical explanation. Another delivery for the other 2 items has been scheduled for delivery tomorrow (I'm not holding my breath) when I tried to call Ashley furniture on multiple occasions I waited for over 40+ min to speak to a rep only for her phone to be broken up and I couldn't hear her. Chat with this company offered no resolution other than calling the store directly only to be on hold again this time longer and same scenario could not hear the girl. I have spoken to multiple people before and since with no problems with my phone. No one that we have spoken with has been able to help us or tell us why the items were cancelled delivery other than not going to be in our service area (didn't you know that when you scheduled us not once but twice before with the same excuse) it why they can't be delivered together since they will supposedly be here tomorrow Update**so one order was delivered...the guy placed the box upside down when I tried to point out to him the box said this side up and ask him to turn it on its correct side he speaks no English. Still heard nothing about the other cancelled delivery finally had to call them again and get yet another delivery date.

Went to simply return an unopened item like instructed over the phone. While I got there the so called store “owner”, sitting there with no tag and refusing to identify. she looked like a regular receptionist, was trying to give me a hard time. I recorded the incident and she thought she can be violent and try to take my phone from my hands. Haha what a joke. Then , without any reasonable reason besides trying to save the commission for the store and to force a customer to keep an unused unopened item that was delivered way after time, she thought she can be aggressive and make me keep the item. Another joke was Omar Karzpun the sales rep that thought he can get involved in something that has nothing to do with him and be threatening me. Hahaha So this is a Franchise that Ashley Brand should be ashamed of and close or at least change the management. Then they started hat testing me by phone with desperation to go back to the store and meet “ James”. We’ll customers stay away from this store and if they are giving you hard time feel free to report them to the BBB and take legal actions

I ordered a power recliner couch that was delivered Tuesday and quit working Friday. I called them Friday afternoon but was put on eternal hold and Saturday morning and was put on eternal hold but stuck it out. They told me I went past 72 hours and have to wait till June 24th for a repair. The chair is stuck out a little bit rendering the chair useless unless you want to sit in this position or bump into the foot rest in the chair next to it. This is poor customer service. I have an order for a coffee table and end table that I need to cancel due to this bad customer service.

Large store, lots of choices. Clean and nice staff.

We had a great shopping experience with Dawn Shirley! She was patient and helpful. We received our couch Tuesday May 31st and by Friday June 4th the motor on the recliner is no longer working.. When I called I was told we had to wait for June 24th for a repair. This is unacceptable and they should bring a new one out to replace this one as soon our original delivery was scheduled. Unhappy customer here

Roxy was very polite and knowledgeable Was able to purchase what I needed in very short time. It was a pleasure shopping with her.

Very good experience everything was explained very clearly

Loved working with Omar at Ashley’s! Super helpful was able to handle all of my questions and help me get it delivered the day I wanted! Also loved what I bought! Super recommend! Thank you Omar me and my husband appreciate you!

I visited the Clearwater, FL. store today. I was helped by a young lady named Jenifer. She was a joy to deal with. I highly recommend asking for her. Thanks for the great service, and helping load my purchases !!!

Miss Nicole introduced herself courteously and then she directed us into a realm of furniture that we were very impressed with. However, we came there for a purpose and she followed that purpose with us. We got exactly what we were looking for and she did what she needed to do, effortlessly, for us to make sure we were happy customers. Moreover, we intend to return to Ashley's and ask for Nicole personally because we are now permanent Ashley customers. Thank you.

Ashley has always been good to us we have bought 3 bedroom sets from this location and 2 more sets from other Ashley locations. Rachel helped us this go round and did a wonderful job at it. We also bought a dining room table from this location. Very happy with all our purchases can't wait for them to get here!

I had some questions which have been answered by the personnel, so they made everything clear to me. Rachell who is a Trusted Advisor helped me to find the stuff exactly the same I wanted; she also explained everything about the delivery. It's not my first positive experience in this Ashley store

Every Ashley store should look like this, beautiful!. The sales staff is ncredible, everyone on the floor spoke and had a smile. Most furniture stores you feel overwhelmed by the sales staff, this was not the case, Real salespeople, who asked me a simple question"what do you need" came in for 1 thing walked out with several pieces. Excellent service and furniture 👏.

My salesperson was very attentive but allowed me to take my time shopping. I will be back!

Terrible lots problem with delivery. Worst experience we have had Very bad costumer service This company dosnt deserve to be in business We never received our furniture that we ordered in January they sold to someone else cost us lots money for travel tickets we Los 1500.00 plus car rental to exstand for delivery don’t trust them.

Dawn Shirley is an extremely knowledgeable, efficient and cheerful customer service representative. Very helpful with our decisions on sofas and other furniture including great advice with color selection to match our floor.

Well bought bran new 2000 couch first day makes bad noise have wait 21 days fix it so that's my answer

Good selection in store and will match their online prices. Brandon was helpful while we were shopping.

READ THE BAD REVIEWS PEOPLE AND BUYER BEWARE!!!! They are fine if your furniture comes as it should be but, when something is not right. Good luck trying to get a resolution. I got a bed set delivered for my son and it came damaged. I tried to call customer support on the receipt and I was #282 so there must be a ton of complaints. So I got them on text and sent pictures to the rep and he said he escalated and I would be receiving a phone call in 48 hours. Based on the reviews which I should have read first, I read this would not happen. Well 48 hours later it did not happen. So, I got them on chat today and they said a tech would come out to look at damages May 19 which is almost a full month! SO I said I want my money back. Rep said to contact the store. I called the store and I was #305 in line. They must have a ton of complaints with so many calls in que. So, if something happens, I have no confidence this place will make it right. I will update the review once I bug them enough or file an immediate lawsuit.

BUYER BEWARE !!- if you purchase from Ashley make 100% sure what you buy is not defective or has a design issue IMMEDIATELY. Then maybe Ashley will help you.- I purchased a chaise lounge and had this delivered a few days before I left for a very long Holiday trip- I sat in in and looked it over; however, I did not recline it before I left- When I returned from vacation, I really did not use it as I got it for guest- During the Olympics my Sister sat in in with her dog and reclined it.. HER DOG FELL in the huge space/crack- I went to Ashley and they opened a case as if they cared about this- The first tech said there was no defect (what??) a medium dog or small child can fit in there- Ashley sent someone else who did say it was a defect and could not be fixed; however, he did not know if Ashley would do anything- He was right, Ashley did nothing, after stringing me along for a couple months they said no it was past the return dateJust beware :(

Rachel D was our salesperson. She was gracious, knowledgeable, and just a nice person. She led us through every step of the sale with ease. She is an asset to your organization.

Keith was wonderful in helping me pick out & purchase my new bedroom set

Ashley Furniture online orders has been the most horrible experience! Dresser I ordered had a mark on it, bed came with missing parts and customer service was horrible to deal with. After being on hold for over an hour I was able to request the missing parts of which they only shipped one of the 3 pieces I had requested. The nightstand I ordered has been on back order 8 mos. when I called to check the status i was told someone had marked the order cancelled. They transferred me to a supervisor that hung on me after picking up the call. This is ridiculous and i have spent hours dealing with their lack of customer service! Will never order furniture from Ashley again!!!

Brandon Cooke was great. Helped us when we were going to buy a purple mattress for my husband's Tractor..a big rug. Unfortunately it wouldn't fit. But definately concisely one for our home. Very professional and informative.

We can't say enough great things about Keith T. He ALWAYS goes above and beyond for his customers. Keith is professional, knowledgeable, driven, patient and puts his customers and quality first. We have came back time and time again to Ashley to furnish our home and KEITH has made our experience the best!! He gives the best in this company and also deserves the best. Thank you Keith!

We had such a positive experience shopping for a new bedroom set at Ashley Furniture in Clearwater. When we first entered the store, we were greeted by a personable young man who offered his help. When we said we were just looking, he said he’d check with us in a bit. We wandered all over and never felt we were being watched or followed, yet when we had some questions, he appeared. We left with information, but felt we needed to comparison shop more. Today we went to another store and found a set that we liked for less money but less quality. We decided to return to Ashley and see what our salesman could do for us, since we liked the set there better! Our sales person, Shaun Grow, was able to find a way to earn our business. We ended up buying our bedroom set, mattress, and adjustable platform from him as well as a bar cabinet. If you’re in the market for any furnishings, please ask for Shaun by name.

After purchasing our bed set today, we couldn’t have been any happier with our sales representative, Dawn. Truly amazing from start to finish. She deserves 10 stars! Thank you!

FYI! Don’t buy anything from Ashley Furniture! I purchased a new dining room set from them November 26th. It’s completely paid for. I was originally told, after I purchased it that it would be delivered the first week of January. Every month, I contact them and ask when it will be delivered. Each month, I’m told the next month. Now I’m told sometime in April. I’ve asked for the floor model and they won’t give it to me. My chairs are here and they want to deliver them. What good are the chairs will out a table. I know this supply backup everyone’s excuse but this is getting ridiculous. I’ve tried to get a refund and purchase another set somewhere else but then I’m told it would take a few months. All I want is my merchandise. After all they’ve had their money since November. 😡😡😡😡

Chris was so patient with me while I was looking for a bed set and a couch. He answered all my questions and or concerns. Ashley never fails! Thanks so much Chris!

Sales person was very respectful and attentive. She did not pressure for follow me around as I shopped for a new sofa but watched attentively and when I needed to ask questions she was there without me having to wait on her attention.

patient staff

Everything is on back order, my coffee table they said maybe by June and we buy it on January

We had the absolute best, above and beyond customer service experience with Keith Tate. Zero pressure sales and extremely knowledgeable about the various pieces of furniture we were looking to purchase. The entire process from the minute we walked in the door to installation of what we purchased was first class service. You can tell the employees at the Clearwater location really love their jobs and enjoy working together, especially Keith. I also wanted to mention my husband and I shopped several other furniture places (Havertys and Lazy Boy to be specific) before deciding on Ashley. We had very poor tastes in our mouths after shopping these other places. The treatment of us as potential customers at Ashley vs the two mentioned above was night and day. Thank you so much, Keith, for the excellent customer service you gave us from beginning to end. We will highly recommend you and Ashley Furniture of Clearwater to all of our family and friends!

We were pleased with the room set we received at a great price. Our sales rep, Keith, did a great job of communicating with us through the whole process. He was able to get us the best deal and service for shipping. Keith was friendly, attentive, and informative ; making our overall experience a great one. Highly recommend.

We bought 3 bedroom sets from Ashley Furniture Clearwater in the beginning of January 2021, it took 2 months for the sets to come in. We had them delivered and assembled by Ashley employees. The sets that came in were completely damaged and unusable. One of the beds was shipped with the wrong slats and the other two sets, the drawers for different parts of the bed sets were unoppenable. Also the sets were already scratched or pieces were broken. (It took them 4 hours to assemble the beds because all the dresser and night stands were assembled)We automatically told the men about the problems when we inspected everything. They said they couldn't do anything and their line to the dispatch was closed because it was a Sunday and already after business hours. They took a pictures of the damage and sent an electronic message to the company. We were told someone would call us on Monday to figure out a solution. On Monday I did not wait for someone to contact but tried to contact customer service. I was on hold 5 times from hour to an hour and a half before they would disconnect me. I called on Tuesday and was able to reach someone finally, I told them the situation and that I wanted to return everything because everything was damaged in some sort of way. They told me I needed a technician to come out and confirm that the sets were damaged in order to get a refund. The earliest they could get a technician in was 3 weeks later. The technician comes and confirms that all the sets are damaged and unusable. He put in his report that we should be able to get our refund back in full due to the damage. It took six months to obtain a refund. I spent countless hours each day on hold and getting a run around in who could resolve the situation. Corporate would send me to the store and store would send me back to calling corporate. They never called back in any inquisition and even tried to call the police on me because I was a frustrated customer trying to receive a refund. Please be aware as everyone is interested in taking your money but not fixing the problem at hand and giving you a big brush off.

Went there 5 min. before closing time but they didn't mind they told us to come in take our time an look around told them we were only looking we could come back later but the super friendly staff didn't mind at all will definitely go back again excellent friendly staff

Roxy was super knowledgeable and friendly. She really knows her stuff when it comes to furniture, mattresses and pillows. We told her what we were looking for and she found it for us quickly. Great experience.

Nice selection and good financing options.

Our sales person was very helpful and understanding in our needs. Could not ask for a better experience.

Called the store to add another piece to a sectional, I hate the billing system, why the store can't just take your credit card # is crazy, it took 6x of them sending an email, you have 15 minutes to accept, would not take my card and then finally on the 6th time it worked, STUPID system, your goal should be to sell product, waste of customer time.

Just went in to check out what the dressers looked like and found that they didn't have the one that I was looking for in stock or should I say so I could see what it looked like. However, Shaun explained to me about the order process and it is quicker than shipping to you home and you put it together. For $70.00 they will put the furniture together and deliver to our home. Works for me. It was a great process and Shaun was wonderful. Would shop here again if I need anything.

Not much of interest here for me, the staff was very friendly

Although i didn't buy anything the sales wpm a n was very helpful in helping me find a sofa that was affordable and stylish.

Very helpful sales representative, Chris, closed the deal with us on a dining room set. Our only issue concerned the amount of time we have to wait for delivery. Three months seems a little long.

My brother bought a Rich Brown Movie theater chair from Chris. He asked me to write about his experience. Chris was super attentive and helped him look at a bunch of different chairs until he found just the right one. He made the experience ten times better then it would have been without his help. Thank you Chris !

I like the store. I have bought things here in the past. Pretty easy to move around in a wheelchair

Alexis is absolutely fabulous! She is incredibly knowledgeable and super friendly! We shopped everywhere for the perfect set and no one even compares to the level of service she provides! She is extremely patient and genuinely cared about our wants and needs. Our furniture was delivered and setup flawlessly. We highly recommend her for all of your furniture needs!

Alexis was a huge help picking out furniture for my Airbnb. She will be my go to for the rest of my rentals as I acquire them. Knowledgeable, fast, and easy to get along with. Every investor or homeowner should use Alexis at the Clearwater location! Will be back soon!

Every time We go to this Ashley’s which we have never been disappointed and received very good customer service

I had the pleasure of working with Roxy today. Roxy was very honest, helpful, and very knowledgeable. I purchased the Tanavi sectional, and couldn’t be happier. Roxy went above and beyond to make this a stress free experience.