Ashley Store Cutler Bay, FL

Marinel did an excellent job helping us find the right set for our living room. Very patient and knowledgeable of the vast inventory and answered all our questions along the way. Mario (manager) also helped us with delivery solutions and a very fair price.

Wilmore Espinoza was our sale rep and was so patient and kind. We were undecided and he made sure to take his time explaining and walking us through the options. We ended up buying more than we planned! Great service !

Sales person Rufy was extremely helpful and caring. Carismatic and easy to deal with. He takes the time to evaluate customer needs and is on point with customer service! Kuddos to the store manager who went above and beyond to make the sale final! I felt valued and very pleased!

Mr rufy it’s a very good guy he know he’s job very well

Very helpful

Mr. Wilmer great person. Helped me out on the area rug I was looking for. Thank you 🙏🏻 Mr. Wilmer.

Excellent customer service and high-quality furniture. The staff was knowledgeable, patient, and helped me find exactly what I was looking for without any pressure

Excellent service!!

Beny & Julian were super quick to help me with all of my furniture needs. Fast, friendly, and efficient service. 10/10 would recommend. Thank you again!

I bought a very specific piece of furniture today. Felipe Bustamante was the sales person for this occasion. He knew exactly 💯 what to offer me Actually its my first time being there and I was surprised to see great display and very classy and elegant. I am planning to came back!

From the moment we walked into Ashley Furniture, our experience was nothing short of exceptional—and that was entirely thanks to our salesman Wilmor Antonio Jimenez Espinoza. Wilmor went far beyond what you typically expect from a sales associate. Instead of pushing products, he took the time to really understand what we were looking for, our style, our needs, and even our budget. His knowledge of the furniture, materials, and options was impressive, and he explained everything in a way that made us feel confident in every decision we made. What truly set him apart was his professionalism and genuine care. He was patient, never rushed us, and made the entire process feel easy and enjoyable. He offered honest recommendations, helped us visualize how everything would come together in our home, and made sure we were completely satisfied before finalizing anything. It’s rare to come across someone who combines expertise with such a friendly, no-pressure approach. Because of him, what could have been a stressful purchase turned into a great experience. If you’re shopping at Ashley Furniture, do yourself a favor and ask for him—you won’t regret it. He was even able to mix it up English and Spanish. This is exactly how customer service should be done.

Great service from Felipe Bustamante. Excellent attention to the client and patient in helping to make the right selection.

I was so happy with the service I received from Ashley Furniture in Cutler Bay. I called to inquire about a dining set that had been discontinued, and Julian went above and beyond to locate it for me. Since I live three hours away from the nearest Ashley Furniture location, he was kind enough to take my application over the phone and arrange for delivery the very next day. My beautiful dining room set arrived quickly and the entire process was smooth and stress-free and the delivery drivers were amazing. I truly appreciate the outstanding customer service! Michelle Mira Cohen

Great!

I did not received my chairs like they have told me from city furniture Christina was my sales lady so now I have to sit on the floor or the bed so I cannot sit until You guys bring me my chairs so not a good resolved so for that reason I will give you a two stars for the delivery guys they were excellent workers and very well polish in every which way . Thank you

Yariel was super proffesional. Located the sofa we wanted in a faster time frame than what was expected. When you come visit him! He’ll pull strings to make it happen.

Walked into Ashley to browse around but with a particular item in mind. I was met with one of the most pleasant individual Mr. Pena. I wasn't hassled or rushed. He patiently took me around, showed me a few items, and described each of them as I browsed and tested and less than an hour I had made a decision and a purchase. Thank you very much Mr. Pena for your patience and your professionalism

Truly, words can’t fully express the experience I had. I walked in with one mindset and walked out feeling completely different — happy, comfortable, and truly valued. I did spend more than I originally planned, but I felt completely at peace with it because I knew I deserved the best. I am so appreciative of the sale person Mr. Ruffino. Not once did I feel pressured, taken advantage of, or treated like just another sale. He was genuine, patient, and never rushed me. I honestly enjoyed the entire experience and even stayed longer than expected because I felt so comfortable. When I purchase my forever home, I will absolutely be back to get everything from him. Highly recommend!No BS

German was very professional, kind and friendly. The experience was amazing I recommend him 100%

We met with Sales Representative, Bryce Powers to purchase a new couch and loveseat. Since my Sister met with him earlier this week and she and my Father selected selected the set they wanted, Bryce went over their selection and showed me the couch and loveseat on the showroom floor. Bryce is a very knowledgeable and personable sales representative. He went over their selection cost of both furniture pieces and will be setting up the delivery and pick-up of the old furniture - everything went smoothly. I highly recommend him. Thank you Bryce!!

I had an amazing experience at this store thanks to Adriana’s help. She helped me find the exact furniture I wanted and made sure that I liked it and that it would fit in my room. I definitely will be back in the future asking for her !!!

Nightmare.

DK was very helpful when we ordered our furniture with him over the phone

(Translated by Google) Everything was great, especially the service from Mr. Alfredo and the manager. I'm very happy, as always. Shopping with you is excellent. Thank you. (Original) Todo muy bien la atención sobres todo de Sr que nos atendío Alfredo y el manager estoy muy contenta como siempre comprar con ustedes es excelente gracias

Our rep Ruben was awesome. Thank you

Excellent Customer Service at Ashley Furniture Store. The Representative Amira Bou, and her Managers went above and beyond to make sure I received the correct size Furniture that I needed . Very satisfied, and Thankful .

We were greeted very warmly by Yariel. He paid close attention to what we were looking for and walked us exactly where it was. Very polite and professional attitude which made the experience pleasurable.

executive Yuriel was very attentive, responding and very helpful. My only complaint is he gave me a quote 29 of December and by the 4 th of January it was another price.

Bryce Powers was very helpful and knowledgeable, he was able to shows us almost every item that fit our check boxes so we could decide on which one was best for us, he stuck to our budget and didn’t pressure anything outside of it. He was efficient and very communicative, we were literally just window shopping and just because of his help and attention we decided to pull the trigger. Ty Bryce!

German Ortega, the salesman wasextremely helpful and knowledgeable.

Everyone was friendly

Ms Wanda was very professional and I will go back again and again..

(Translated by Google) Excellent work by Jim Grimes, happy with my purchase and his help. (Original) Excelente trabajo de Jim Grimes, feliz con mi compra y su ayuda

(Translated by Google) Excellent service, they are friendly and, above all, patient. Thank you, Wanda Gonzales, for your assistance. (Original) Muy buena atención son amables y sobretodo te tienen paciencia. Gracias Wanda Gonzales por tu atención

City Furniture, this store has the worst return policy, after messing up my order. I will never purchase from this place again.

Prices, inventory, personnel …..Grest!! Excellent customer service! Your employee Cristina Galvez was the best rep that I have ever met: pleasant, helpful, patient….couldn’t ask for more. I will recommend Ashley furniture all the way.

Great customer service

As always, extraordinary attention!I recommend it with closed eyes!!

Friendly, knowledgeable, service.

German Ortega was fabulous. He was patient and informative. He showed us everything we were looking for and we were able to find some great pieces for our home. We will back for more!

Bryce is outstanding to work with! His customer service is unmatched. Our non-profit has worked with him and Ashley Furniture for two years. He is committed to ensuring every transaction is handled professionally and efficiently!

(Translated by Google) Very good and friendly service! (Original) Atención muy buena y amable!

Mr. Alfredo Villamil is very professional and I felt very well for his patience with me and the way he answered all my questions. I am very happy and waiting for the arrival of my new furniture. Thank you Alfredo!

Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving because they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn’t close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren’t going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I’m sure the furniture is nice. But I’ll never know.

Excellent Customer Service. Love the style of furniture that they have. Fully recommended.

Great experience

I’m giving this store a one star review only because a zero star review is not an option. As I sit here on my sofa that is only about three years old, I am picking off little balls from pilling. I never wrote a review but as time has gone by I’ve become more and more bitter. Now I want to warn people. I spent about $8000 on a sofa and ottoman three years ago, about a month after I had it the fabric started pilling. I understand that companies produce products and occasionally after they hit the market there are some quality issues. That is completely excusable. What is NOT excusable is that when this happened I called the company and they said their warranty does not cover that. End of story. Needless to say, they lost me as a customer. In the next year or two I will need to replace my sofa with another company (of course). I felt like I needed to warn people, not necessarily of poor quality regarding Ashley Furniture, but of extremely poor customer service. I would even go out on a limb here and say zero customer service.

(Translated by Google) I was helped by the salesman Alfredo Villasmil, a kind person who assisted me at all times. I wasn't going to buy anything, but I left with everything I need to replace my living room set. I'm very grateful. (Original) Me atendió el vendedor alfredo Villasmil es una persona amable que me ayudó en todo momento y no hiba a comprar y salí con todo para cambiar mi sala muy agradecida

My husband and I received the assistance of Alfredo Villasmil this afternoon with our purchase of a beautiful sectional for our growing family. Not only was he extremely professional and transparent, he was extremely respectful and went the extra mile to offer us excellent customer service. At no point did we feel he was your typical “pushy salesman” which made our ability to focus on making the best decision for our family easy. We’d highly recommend shopping with him at this Ashley Furniture Home Store location.

We love shopping at City Furniture. They always have a great selection and fair prices. I highly recommend you check them out! Ask for Rosy - she’s super helpful and friendly!

We purchased a dining room table set for our Florida home. The price was unbeatable and the quality was nice (better than expected for the price point). We didn’t want to spend a lot due to the hurricanes. The manager was great. He approved the on-line black Friday coupon discount for our purchase. And the salesman, Agustin Pena, at the Cutler Bay store was outstanding. He was very personable, knowledgeable, and helpful. He deserves special recognition. I would definitely shop here again.

CRISTINA was wonderful. She was professional, friendly, and did not hover. She new to step in exactly when I needed andwent above and beyond to assist me in choosing the right furniture.

Bryce has A1 customer service 💯💯

Bryce was an excellent representative that helped me get my dream mattress!!

Love the service Claudia was excellent

Our salesman was great. Ray Williams was patient, not pushy, and helped us find the best choice for our needs.

Great experience! Sales associate Agustin Pena was very attentive, patient and knowledged, which made it a very pleasant experience. Will definitely be back to this location.

Agustin was a very helpful associate! Thank you found what we wanted and more :)

We had a great experience purchasing our new living room set. Beto was very knowledgeable but not pushy. We are very happy with our purchase!

Valeria Soto was incredibly helpful and patient. She made the shopping experience easy and stress free. She listened to what I was looking for and helped me find exactly the right furniture. Thank you, Valeria.

Valeria Soto was absolutely the best sales person I’ve ever met she’s super helpful and very thorough with every piece of information . She was truly a blessing to my first experience at a furniture store !!!! She made my experience so comfortable and wholesome !! She is also bilingual , for anyone wondering . 10/10 I would completely recommend her to anyone with my eyes closed

We stopped to look for a sleeper sofa, after visiting another store nearby. We were greeted at the door by salesman DK. He was very helpful and informative. Made the buying process go by quick and smooth.

Rosy was a delight to help me with choosing my dining table. She was very patient and courteous. Thank you for her service

Stephanie and Maribel are awesome!!

Excellent service

Adrianna was our sales Lady. She is a wonderful person and Sales Person. Adrianna address our necessities and went out of her way to please us. Thanks Adrianna for your wonderful attitude knowledge and especially your loving care.. Diane And Odalys

My boyfriend and I had a wonderful experience with Marinel Mendez. She was patient, knowledgeable and really took the time to understand what we wanted. She helped us find the perfect furniture pieces and never complained when we changed our mind about an area rug AFTER she had done the transaction. The entire experience was smooth and enjoyable. If you go to the Miami location in Cutler Bay ask for Marinel Mendez. You’ll be glad you did!

(Translated by Google) Good evening, I was served by Beto at that store. He's a very nice, attentive, and professional young employee. I congratulate him for being the kind of employee we all wish we had, and I congratulate you for having him. (Original) Buenas noches, me atendió Beto en esa tienda,un empleado joven super agradable,atento y muy profesional lo felicito a él por ser ese empleado que quisiéramos tener siempre y a ustedes por contar con él

This store had more furniture choices than we thought it did. We were helped by Julian and his manager, they both were very kind and helpful.

(Translated by Google) Amira, the representative who assisted me, provided excellent service. Thank you. (Original) Muy buena atención por parte de Amira representante que me asistió. Gracias

Great service when. I went Thursday to the store to make my purchase I want it to have my new furniture by Saturday but the availability was for Tuesday and they make it possible and I had the Saturday very professional and On time 🥰🥰🥰🥰

Great price and furniture quality, salesman was friendly and to the time to help us find the perfect item

CITY Furniture Cutler bay is an amazing place to visit and buy your things. Alfredo, the seller who helped us today, has an outstanding customer service. He walked the store looking for the best option that accommodates our needs and explained every details with patient. Definitely a great experience!

Do Wan was quick and efficient.

Excellent service

I visited this store looking for a reclining sectional. The sales person offered no exact direction and more or less left us to find it on our own. The store is huge and carries a lot of furniture. Once we found it, we asked about out of state delivery. We were told no matter where we bought it would take 4 to 6 weeks. We decided to call the store in our home state ans we had gone there before our trip. We purchased it through email to be delivered in 3 days at a cheaper price. Also the sales person on the phone ans in the store could not do enough for us. Miami attitude.....bad!

Was a pleasure visit this store. I received a high quality service from the beginning.. Valeria was professional, nice, and make everything so easy. Thanks her and this store we have the bedroom from our dreams.. i recommend 1000%

Excellent customer service

(Translated by Google) Exceptional service from the entire team, especially Yoselin Vergara, who provided insight into what I wanted and her professional guidance, helped us find the perfect piece of furniture that was beautiful, comfortable, and practical. You can find products for every taste and of excellent quality! (Original) Un trato exceptional de todo el equipo en particular de Yoselin Vergara con la idea de lo que yo quería y su guía como professional pudimos encontrar el mueble perfecto lindo, cómodo y práctico; se pueden encontrar productos para todos los gusto y con muy buena calidad !!!.

I had a great experience when I was looking for furniture. Joselin took her time and made very good suggestions based on my needs. I could not be happier that I had her helping me. Thank you very much.

Brice was a great helper, he give us one more time great service, very kind and professional. He is an amazing person. His always been a great person. Thank you so much Bryce for helping us all the time . For us you are a number one helping any person. 🤗🙏🏻❤️

Had a great shopping experience today! Claudia was my sales associate and I couldn't ask for a better transaction. I had a particular style in mind and she found exactly what I liked at the price point I indicated. You can't beat no interest financing as well! Claudia made what could have been a stressful and overwhelming shopping trip (so many choices!) Much easier for me to process. Thank you!

Very professional and attentive, thank you very much for your help, congratulations

Bought a furniture set in August with delivery date of September 27. Received a confirmation e-mail that I would receive everything on September 01. Then I got an e-mail on 24 September saying 2 of the 5 items are now back order. It's now 10 October and I have not received my 2 remaining items and nobody is telling me when I can even expect them.

(Translated by Google) My wife and I went here for the first time in six years to buy a reclining sofa. We were served by Ms. Wanda. We were truly delighted with her service, because it was magnificent. The sale was very affordable, and her help was very helpful. Thank you. (Original) Mi esposa y yo fuimos por 1era vez en 6 años que vivimos acá a comprar un sofá reclinable, nos atendió la Sra Wanda, la verdad quedamos super contentos con su atención, porque fue magnífica, la venta super adecuada a nuestros bolsillos y su ayuda nos sirvió bastante. Gracias

(Translated by Google) Good service, Julián Turriago was very kind and assisted us at all times. I really liked how he treated us as soon as we arrived. He helped and advised us at all times, and we found the perfect set of living room furniture. We were happy with him. Without a doubt, ask for him. (Original) Buen servicio, Julián turriago fue muy amable y nos asistió en todo momento, me gustó mucho como nos trató nada más llegar ,nos ayudó y aconsejó en todo momento y encontramos un conjunto de muebles de salón perfecto, felices , pregunten por él sin duda alguna .

Great service!!!! So many wonderful selection! Ask for Alfredo! He is amazing!!!!! He will always suggest you the best selection. I recommend this store to anyone! Great job!!!!!

Excellent service by DK!

Perfect

(Translated by Google) I had a problem and the next day they had solved it, very satisfied. (Original) Tube un problema y al siguiente dia ya me avian resuelto muy satisfechos

Nice experience.

I had an excellent experience at Ashley Furniture with DK Wan! The attention I received was truly amazing, very professional, patient, and attentive to every detail. DK Wan went above and beyond to make sure I was comfortable with my choices and answered all my questions with great knowledge and care. Shopping here felt easy and enjoyable thanks to such outstanding customer service. Highly recommend! ❤️💯

(Translated by Google) The service was very good and the furniture was of quality. (Original) La atención muy buena y los muebles son de calidad

Very helpful

Naushad was very professional and attentive, we will definitely recommend Ashley Furniture to others.

Nice person

Dk and Stephanie was very helpful. Thank you.

I had already looked at the website and decided to go in to find out how comfortable the sofa and loveseat would be. Beto was very helpful in showing me the sofa and gave me great advice regarding the color choice. Great experience.

My sales person Alfredo Villasmil is always professional, helpful, polite and takes the extra step to assist in presenting many options available and explains everything once the selection is made. I always request his assistance. The selection in the store is quite varied and well set up

Great Service! Great prices and choices! Agustin was excellent!

DK Wan, was the best sales person ever, he's very respecful, funny and doesn,t rush you at all. Very nice experience and fast. I really recommend it.

Great selection and wonderful staff, Joselin assisted me with my order, made sure I had the right measurements and confirmed my order with me . I will be back Thank you

Great Place and amazing Team as well. If you are looking for any special furniture for your home or apartment you will be in the right hands of Marinel Mendez. Easy, quick and perfect.

Great shopping experience! The sale representative (Rosy) was awesome. She was professional, knowledgeable, and pleasant.

(Translated by Google) Excellent service! Mr. Reyner de Armas was very kind, even helping me visualize the furniture in my home. (Original) Excelente atención! El señor Reyner de Armas fue muy amable, incluso me ayudó a visualizar el mueble en casa 🙏

(Translated by Google) Our experience was wonderful. Joselin was very patient with us and offered us many options based on our needs. We were actually only looking for a sofa, and we ended up buying things we also needed… thanks Joselin. (Original) Nuestra experiencia fue maravillosa, Joselin nos tuvo mucha paciencia, nos dio muchas alternativas segun nuestras necesidades. En realidad ibamos solamente por un sofa, y terminamos comprando cosas que tambien necesitabamos… thanks Joselin.

Our sales person Felipe was great. He gave us time to look around and then he was able to give me a great deal on my furniture. This is the second time I purchase furniture from this store.

DK displayed amazing customer service made our purchase flawless.

(Translated by Google) Excellent service from the saleswoman Wanda and the staff, I recommend them. (Original) Excelente atención de la vendedora Wanda y del personal, los recomiendo

DK and Stephanie were super helpful and helped find the perfect parts to create our bedroom.

We definitely loved our furniture purchase, but Felipe made the entire purchase experience quick, easy, and enjoyable. Looking forward to purchasing other items for our home with him.

Very knowledgeable and professional.

(Translated by Google) Hello, today we bought some furniture at City Ashley. We were served by Mr. Naushad Odhwani, who was very kind and polite and helped us make the right choice. Thank you very much. (Original) Hola hoy compramos unos muebles en la tienda City Ashley,fuimos atendido por el señor Naushad Odhwani muy amable y educado nos ayudó a la elección correcta.Muchas gracias.

Pelagio Rufino Abreu is the best sales representative 🫶🫶🫶🫶.

(Translated by Google) Rainier the salesman served us very well, he showed us all the models and everything was very fast. (Original) Rainier el vendedor nos atendió muy bien, nos enseñó todos los modelos y fue todo muy rapido

Extremely helpful. Great customer service.

Great experience!! Thank you

When we entered the store Mr. Dk Wan greeted us friendly, and gave us space and time to explore the store. Then was readily available when we had questions, and patiently explained the process and details we were not aware of. The purchasing portion was super easy and made us feel comfortable choosing the configuration and colors.

(Translated by Google) The best attention from Denkue (Original) La mejor atención de parte de Denkue

Mr German Ortega was very efficient, courteous, professional and polite, he made the purchase experience very easy and stress-free for me. I will recommend his service to all my friends.

(Translated by Google) Excellent (Original) Excelente

Absolutely wonderful experience!

Wanda was a very friendly and helpful.

10/10

(Translated by Google) Very good. I'm happy using it. Thank you. (Original) Muy bueno. Estoy satisfecha con usarlo. Gracias

Called in to ordered my nightstands with Rupi in Less than 10 mins! Fast service!

Our salesman, DK Wan, at City Furniture/ Ashley Furniture Store in Cutler Bay, was simply AMAZING! He listened to our wants and needs regarding our furniture search and delivered and showed a few items that met all of our requirements. He made the sales process super easy and completely joyous process! Because of his determination to satisfy our sales process, we will be back to City Furniture in Cutler Bay! Thank you for the wonderful experience DK Wan, at Cutler Bay City Furniture!

Had a pleasant experience at Ashley Store/City Furniture. Rufie (spelling?) was such a delight. He was helpful and patient as he talked through our options with my daughter, Mom and me. We went shopping for bed, mattress, and dining set and found some incredible pieces. He helped us match pieces from previous purchases and recognized our long time loyalty with City Furniture. There was no pressure to purchase anything which made it easy to purchase 😊 Overall, great experience and will continue to be a loyal customer.

It was a great experience with a friendly and professional sales person, Adriana.

Ashley Furniture store in Cutler Bay is a great place to find awesome deals and has friendly and knowledgable staff like Beto who made our experience purchasing a sleigh bed quick and pleasureable. Deifinately recommend you go and ask for "Beto"!

Great customer service, Naushad couldn’t be more helpful he found everything we were looking for, you could say he is very good with his customers and very professional at his job.

Thank for the customer service...excellent piece

Professional service

(Translated by Google) Adriana, Argentinian, is a very good conversationalist and the best of all is that she treats you like family and gives you space to observe without pressure. (Original) Adriana, argentina ella, muy buena conversadora y lo mejor de todo es que te trata como de la familia y te da su espacio para observar sin presión

Excellent service!

We went to the Ashley Store in Cutler Ridge. Rosy was professional, knowledgeable, and accommodating. We made our purchase, and we know we will be back in the future.

Great selection and surprisingly well priced in comparison to other furniture stores.

The store is great. Unfortunately they promise a price match guarantee that they do not honor. It seems they only offer the price match with selected retailers, something they don't explain. I requested a match and was denied because they "do not match prices with that retailer". Not very ethical. Now I am canceling my order.

Went in and was greeted by Bryce he showed me different options and availability for the items I was looking for and placed the order and explained everything and now just waiting excitingly for my new furniture

Julian was very professional and helpful. Highly recommend him.

Great customer service! Sales Rep helped me order a unit and had it shipped within two days. I didn’t even step a foot in the store. All done online and over the phone. Awesome!!

Very friendly the moment you walk in. Pablo did a great job in showing me what I was looking for!! It’s arriving tomorrow- am excited!

Marinel was wonderful. She was patient and took the time to show me all of my options.

What an amazing experience we had with James Grimes and Felipe Bustamante , what a team!!! ,, they went above and beyond to help us meet our needs . No rush, no pressure , from the management to all staff , very welcoming and professional. Thank you!!!

Excellent.

Great experience. Joselin asked my preference and took me to different sofas that I would be interested in and we found it right away. Very fast and efficient.

Alfredo was an absolute amazing help his customer service support is incredible thanks to him I chose the perfect furniture for my new apartment. Cutler Bay

(Translated by Google) Terrible service, things arrived in poor condition, late, and don't buy from Beto. (Original) Pésimo servicio, las cosas llegaron en mal estado, tarde y no compren con Beto

DK was a pleasure to work with patients of a Saint

Very friendly no hassle

(Translated by Google) A very bad experience. They lied to me from day one. They didn't tell me clearly about everything I needed to buy. I waited four months for the bed, when the first thing I asked was if it was taking months. When I finally got it to arrive, it was dirty, and they put it together poorly. Horrible. Believe me, sometimes expensive doesn't mean good. Don't go to Beto. (Original) Muy mala experiencia. Me mintieron desde el dia 1. No me hablaron claro de todo lo que necesitaba comprar. 4 meses estuve esperando la cama, cuando fue lo primero que pregunte si se estaba demorando meses. Cuando logre que me llegara vino sucia, ademas que la montaron mal. Horrible. Creanme a veces lo caro no es sinónimo de bueno. No vayan con Beto.

Thank you DK!

Great service

I recently visited Ashley and had the pleasure of working with Denkue (DK). From the moment I walked in, he greeted me warmly and made me feel comfortable without being pushy or overbearing. DK took the time to listen to what I was looking for and offered knowledgeable suggestions based on my needs and style preferences. He was incredibly patient as I browsed multiple options and answered all of my questions thoroughly. I never felt rushed or pressured, which made the entire shopping experience stress-free and enjoyable. Thanks to he help, I found exactly what I needed and couldn’t be happier with my purchase. The quality of service I received exceeded my expectations, and I will definitely return for future furniture needs. Highly recommend Dk for anyone looking for excellent customer service and a truly helpful shopping experience! — Nicola

(Translated by Google) Spectacular attention and quality! (Original) Espectacular atención y calidad !

Excellent customer service,excellent sales person

(Translated by Google) I don't know about other sellers, but Beto is a big liar and promises delivery dates that aren't real just to sell products. A very bad experience with that guy. I've been waiting four months for an order that they promised would arrive in 15 days. (Original) No se sobre los demas vendedores pero Beto es un gran mentiroso y promete fechas de entrega que no son reales solo para vender los productos. Muy mala experiencia con ese señor. Llevo 4 meses esperando una orden que me prometieron que iba a llegar en 15 días.

Ordering was easy. Dealing with delivery was problematic. I had a terrible customer service experience with the delivery coordinator. Terrible attitude and terrible communication.

Augustine was amazing he was attentive he knew his way around the store and he was patient we spent 5 hours in the store with our toddlers and Augustine and we enjoyed every minute of it not only did he help us find our dream couch and dining table he made us laugh so many time and kept a smile on our face throughout the whole process I will be coming back just because of the experience we had with him please give him a raise !!!

Beto and Agustin were very helpful is assisting me with this purchase.

Went to the Cutler Bay store looking for a bed and Agustin did a great job showing us around the store to what was available, what options we had, and had a pleasant experience buying furniture. Highly recommended!

D.K. was very patient and helpful.

DK was great!

I am so happy with the service. The person who attend us was the most professional sales person and with a lot of patience thanks to him. We made a good purchase.

Professional staff. Courteous and welcoming. Great customer service! Many beautiful quality selections to choose from with reasonable prices. . I recommend this store very highly!

I want to thank the staff for their hard work and professionalism. Everyone is so helpful and well informed. I feel home among friends. Thank you so much!

(Translated by Google) I loved the experience... Ray Williams gave me the best attention, very attentive and professional... very good service, I was delighted with his work ♥️♥️♥️♥️♥️♥️♥️ (Original) Me encanto la experiencia...Ray Williams me dio la mejor atencion muy atento y profesional ..muy buen servicio quede encantada con su trabajo ♥️♥️♥️♥️♥️♥️♥️

We had a great experience at Ashley's Furniture, and the standout was Alfredo. He was kind, helpful, and truly amazing. He guided us patiently, helped us find beautiful, high-quality furniture, and made sure we got the best options within our budget. Alfredo is the reason we decided to stay and buy everything there—thank you for making it so easy and enjoyable!

Had a pleasant experience here. Was created at the door and just wondered the store and took pictures of what we wanted. Was nice to not have the employee following us around to where we felt rushed or that we were taking too long. Go to this store, you won’t regret it!

We had an excellent experience! Agustin was highly professional—he answered all our questions thoroughly and gave us the time and space we needed to make our decision. He was also very discreet and clearly knowledgeable in his field.

Exceptional customer service from Felipe Bustamante at the Cutler Bay, Florida location. Went above and beyond in helping me pick out furnishings for a whole apartment on a budget and on a short timeline. Very pleased with my in-store experience and am likely to return in the future. I had to make several changes to my initial selections and they were very flexible and helpful. If you visit this location, ask for Felipe, he’s the best.

Just getting in and we were received by a very polite, friendly and knowledgeable person that help us out during the entire process of buying a couple pieces of furniture and made everything smooth and fast for us. So happy and glad we make it to the store and meet Beto. Ashley’s by far the best furniture store in town!!

Excellent

Augustin was terrific. He listened to our specific inquiries, made excellent suggestions before showing us several items. In the end we purchased two items which will be terrific in our home. Overall an excellent experience!

(Translated by Google) DK gave us excellent service (Original) DK nos dio un excelente servicio

Very Accommodating

We needed a good quality power recliner immediately the same afternoon. My partner has just undergone painful shoulder surgery and has not been able to sleep in a bed. The sales rep, Adriana Ulles, was extremely helpful and said that while most deliveries would take some days, she offered a floor model at a discount. And set up for delivery to the house in 3 hours. Recliner arrived as promised!! Thank you Adriana and Ashley House!! Michael and Stephanie

Great! Sales person just heard what we needed and found the sofa for the date and time we needed. Awesome experience!

Best part no one hassled me went in found what we wanted paid for it and left. Our sales rep was outstanding we will be back.

Great Service by sales person Rosy Leon in Cutler Bay. Anyone needing furniture or Mattresses please come and see her.

Augustin Pena at Cutler Bay store was awesome. He was knowledgeable, patient, and helpful.

The Sales Rep , I think her name was Rosa was extremely helpful

Bryce helped us out buying a new mattress, bed frame, and couch! He was absolutely incredible, stayed in our price range and helped us find pieces that were comfortable and pet friendly/ easily washable. He made what we thought was going to be an overwhelming experience very easy and smooth- thanks Bryce!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! Amazing experience from start to finish! The service and professionalism were top-notch. Our salesman, Rufy, went above and beyond—his knowledge, patience, and understanding made the entire purchasing process smooth and enjoyable. Highly recommend working with Rufy and this Ashley furniture store Cutlerbay!

Gabriel Romero was professional, polite and patient. He makes shopping at Ashley a pleasure.

Bryce was awesome. Promote him.

Thank you Alfredo for your great kindness and service, we will definitely be back to buy again at cutler bay store.

Best and very helpful flexible salesman Mr.Gabrial and his manger .Thank you for helping me

(Translated by Google) This place is amazing. The furniture is very nice. I'm very pleased with the service and the furniture we chose. Thank you. (Original) Este lugar es increíble, muy buenos muebles, muy complacida con la atención y los muebles que escogimos. Gracias

Gabriel, was most helpful with me finding counter seats that matched the idea of what I was looking for.

(Translated by Google) Beautiful (Original) Bellos

I love city furniture. Milly was so helpful and so kind. I would definitely recommend to show in this store.

Good service

Easy buying experience with German

(Translated by Google) I love the quality and customer service they offer, especially Mr. Alfredo Villasmil, who is very attentive and his advice is assertive. A great seller. 100% recommended. I will definitely continue buying. (Original) Me encanta la calidad y la atención que ofrecen al cliente en especial el Sr Alfredo Villasmil muy atento y sus consejos son asertivo un gran vendedor 100% recomendado sin dudas seguiré comprando

The delivery is really bad. They charge $149 for Premium Delivery and the the delivery comes way after the promised time.

I had an excellent experience the person. That help me was very nice with excellent customer service skill his name is Pablo

From the moment I walked into the store I was greeted by Alfredo’s warm welcome. He asked all the right questions, what were we looking for, our budget, and our style. Once we share what we were looking for he expertly guided us through the store and showed us our options. He made our experience wonderful, first with his expertise and all without any high pressure sales tactics. We told him we needed a couple of days to make our decision. We called him a couple of days later (he gave us his cell phone number) and he made plans to come in at our convenience (a few hours before his scheduled time). We finalized everything rather quickly and set up delivery for a few days from now. To say that this experience was better than expected is an understatement. Thank you Ashley Furniture and Alfredo. We will be back!

Gabriel Martinez was professional and very accommodating to my specific needs. Felt very at ease never pressured. Would definitely use him again just because of his knowledge and demeanor.

Adriana did a great job in filling my expectations.I got exactly what I wanted

Excellent Customer Service, Fast Delivery

Agustin Peña is the guy to see at Ashley Furniture. Very knowledgeable and helpful.

Very nice and professional

Great place to shop.

Great customer service, very attentive and helpful!

(Translated by Google) Very good service and quality of furniture (Original) Muy buen servicio y calidad de los muebles

German was awesome, very helpful and got us setup with a bedroom set and mattress. Will be going back to see him for my next furniture purchase.

Excellent customer service. Patient, flexible with choices. Made shopping a pleasure. Nausead sales rep highly recommend.

(Translated by Google) Today we made a purchase at this furniture store. Rufy served us, and we had the best experience. We left very satisfied. Exceptional service, 100% recommended. (Original) El día de hoy tuvimos una compra en esta mueblería nos atendió Rufy y tuvimos la mejor experiencia.Salimos muy complacidos.Un trato excepcional,recomendado 100 por ciento

Rufy was very professional,friendly,pleasent to deal with and did a great job

Excelente service, Jim was extremely helpful to attend all our needs.

(Translated by Google) The store seemed spectacular to me. Gabriel Romero served us and made the experience unique. He explained everything in detail and helped us a lot. Highly recommended. (Original) La tienda me pareció espectacular nos atendió Gabriel Romero hizo que la experiencia fuera única nos explicó todo con detalles y nos ayudó muchisimo súper recomendado

Excellent experience and service. Pablo Hernandez was our salesman and he did an excellent job at making our vision come true. Very professional! 10/10.

We visited Ashley/City Furniture this past weekend and had the pleasure of working with Julian. He was very patient and kind, and helped us find exactly what we were looking for. My family and I have shopped at Ashley/City Furniture for years and have always had a great experience. We can't wait to receive our new furniture! Thank you for the excellent service provided!

Great customer service from German & JC. Appreciate the patience. Amazing.

(Translated by Google) Very kind Andriana (Original) Muy amable andriana

(Translated by Google) Excellent service and attention, especially the agent Adriana Ulles, who was very attentive throughout the entire process. I highly recommend her. (Original) Excelente servicio y atención, en especial la agente Adriana Ulles, fue muy atenta durante todo el servicio. Se la recomiendo.

(Translated by Google) Excellent service completely satisfied thank you (Original) Excelente servicio completamente satisfecho gracias

This place is amazing! Great service from Roofie. I definitely will recommend to everyone I know.

Perfect visit!!

Excellent

Thank you Gabriel for your great assistance and customer service.

Sales Manager Pablo Hernandez is such a professional i will refer anyone to go see him. A + experience...

My husband and I came to City Furniture to browse around for a couch we have had in mind. Augustin, was the best person for us today! He was the most thoughtful, patient person ever. He was so helpful and willing to go the extra mile for us and our decorating decisions. I am so happy we met him and how he helped us with our decorating journey. Thank you so much!

Al was super helpful and just overall amazing!

Excellent and personalized service.

Excellent!!!

We had the best experience at Ashley Furniture today, Felipe was extremely professional, tried his best to get us the right deal and we left totally satisfied. Felipe and Ashley Furniture made our shopping experience worth every penny.

I love the costumer service. Felipe was so nice and explained to us the details of the mattress we are buying. Thank you.

Great service !!!!!! JC Guevara and Rufino Pelagio are both very professional

Great service

Joselin Vergara was the bomb! Thanks for your help.

German rate a 3.5 slight attitude but manager at Ashley rate a 5 star ⭐️ love my purchase!!!

(Translated by Google) Good deals (Original) Buenas ofertas

Laz was most helpful with a purchase involving a client from another state.

Great customer service by DK

Buying experience was super pleasant. German was very knowledgeable with all the items and was very welcoming. I definitely recommend everyone to shop here with German

(Translated by Google) Very happy with Jocelyn, who treated me very kindly and professionally, I recommend her. (Original) Muy contento con Jocelyn que me atendio muy amable y Profesional la recomiendo

LAZARO IS THE BEST! Give that man a raise

I would like to commend Ashley furniture for having such a professional salesman working for them Mr alfredo who was with us yesterday evening at 8:30 it was closing time he professionally came to us and with all the patients in the world assisted us in picking out furniture and making sure that we were completely satisfied he demonstrated many functions of the sofa bed we were looking for he patiently let us look at all the models and prices and he also helped us pick chest drawers for my husband and I under the pressure that he was he had to close quickly but he did not let that get in the way of making us feel completely happy satisfied professional all the way giving us his best input and his professional opinion he checked my husband's credit even up right there and then wanted to see if we can apply for an increase in credit so that we can also buy other extra amenities I am completely convinced that Ashley furniture over passes supersedes everything once expectations I commend Mr Alfredo and from now on we will completely change over from rooms to Go and be faithful customers with Ashley furniture thank you so much for allowing us to experience such excellent customer service under the circumstances and I'm switching over from 25 years of being a faithful customer of rooms to Go I will completely be a faithful customer now and I will tell all my friends and family to be able to be part of the same experience that I have had thank you very much and I hope that this review will allow Mr Alfredo to receive the compensation he needs as an excellent excellent professional salesman thank you very much.

Great service, very helpful staff!. I highly recommend this place.

(Translated by Google) Very good attention provided by Beto, wonderful service. (Original) Muy buena atención brindada por Beto, un maravilloso servicio.

(Translated by Google) My experience was excellent. Alfonso, the young man who served me, was wonderful. I truly recommend buying from Ashley and looking for Alfonso. Thank you so much. (Original) Mi experiencia fue excelente Alfonso el joven que me atendió fue maravilloso de veras recomiendo comprar en Ashley y buscar por el joven Alfonso. Gracias mil

DK was an amazing, he helped me through the process of finding a beautiful sofa set! I would definitely recommend going shopping at Ashley’s furniture and the financing was easy!

Very knowledgeable and friendly

Great experience salesman Augustino was awesome, informative and patient.

(Translated by Google) Ask for Beto, excellent seller, the firm has very good prices (Original) Pregunten x Beto excelente vendedor, tiene muy buenos precios la firma

I chose this color not gray

This store is amazing!! Joselin was so amazing and helpful through the whole process suggested things that I where in budget and not outside of what I was willing to spend💕

Great service. Allen came on his day off to accommodate me and my sister were shopping for furniture. He was patient with two women shopping while we kept changing our mind. I highly recommend him.

Alfredo Villasmill was amazing! I really appreciate his customer service, he was very helpful and attentive.

Thank you Rosy for your assistance!

The woman sale, Ms Ulles, was above y beyond, show me everything, hiper gently, kind and professional!!!

Allen was very helpful and professional in leading me to the correct product that I wanted

Loved shopping at City furniture / Ashley Furniture. As soon as we walked in, Bryce was there to greet us. He was very attentive but also giving us our own space to shop around without any pressure. He was intelligent and knew the inventory! Definitely recommend shopping here and ask for Bryce!

(Translated by Google) It was a very professional and excellent service from Joselin Vergara. I loved it. (Original) Fue una atención muy profesional y excelente de joselin vergara . Me encanto .

(Translated by Google) Excellent service Jocelin, thank you for your service and attention (Original) Excelente servicio Jocelin gracias por tu servicio y atención

(Translated by Google) Excellent (Original) Excelente

Great Service

Bryce was very very helpful and helped us with many option to pick from. The experience was great!! Will definitely come back!!! Thank you Again

(Translated by Google) Very kind attention from GERMÁN ORTEGA EXCELLENT (Original) Muy amables la atención de GERMÁN ORTEGA EXELENTE

Maribel Mendez was a helpful, friendly person who helped me with choosing my new couch. She was most patient and willing to listen to my questions or concerns. Will certainly recommend her to anyone who needs help with choosing new furniture.

The Sales Rep never sent me my quote. I even texted her. I guess I'll need to go to another Store. I loved the furniture there!

Julian was very helpful professional and courteous, he was Awesome.

I had a good experience at Ashley, the service was great, very professional and the sale person Adriana Ulles was an excellent help. She took extra time showing me different type os sleeper sofa and finally I purchased one. I will be back to purchase a recliner before April, or May. Thanks for all the help received and it was a pleasure doing business with Ashley. I will recomes this store to all my friends.

Gabriel was very attentive and gave me space to think things through. Great sales man. Ask for him.

Salesperson was very informative and showed us a lot of variety . . Thank you so much for a wonderful experience .

(Translated by Google) Very good service, excellent seller Gabriel Romero, has very good customer service, Congratulations 🩷💚❤️ (Original) Muy buena atención, excelente vendedor Gabriel Romero, tiene muy buen servicio al cliente, Felicitaciones 🩷💚❤️

Decided to buy new furniture after a very long time. Went to a couple of places before visiting German Ortega at Ashley Furniture. He spent quite a bit of time with me, who was very indecisive about what I really wanted. Came back a second time, this time with my husband, who was reluctant to part ways with his money. German has lots of patience and is very knowledgeable. He was able to get us two lovely rooms full of furniture at a reasonable price, gave us several options for easy monthly payments that we could afford, making both my husband and myself very happy. Thank you, German!! If you are looking for new furniture that won’t break the bank, visit German at Ashley’s. You won’t regret it.

Rufi was great, very attentive. I appreciate his patience and opinions on selective pieces within my budget.

The Sales Representative name is Joselin Vergara . Very professional,nice and helpful.My daughter and I were very pleased.

Felipe Bustamante is an amazing and excellent vendor.

We had such a wonderful experience with Felipe Bustamante. He had so much patience helping us find the perfect dining table. 10/10 would recommend this store and Felipe! We wish him the best in this store!

Amazing !

Bryce our salesman was absolutely awesome!!! Thank you Bryce!

(Translated by Google) Jim Grimes was spectacular, very professional, thank you (Original) Jim grimes was espectacular muy Profecional thank you

Bryce Powers was amazing. Very knowledgeable, patient and helpful. I highly recommend him and the store for outstanding service and great selection.

Sale Representative very pleasant and informative. Would recommend

Bryce is the man! I told him what I wanted for my couch and buffet/sideboard and he took me to several options. He knew exactly where things were, told me what color options and how much for every piece. I left with couch, buffet, 2 mattresses, a headboard and mattress cover. I have already recommended him to others. Prices were reasonable and experience was stress free.

Very satisfying, and Claudia Lopez Guanche who helped me was very knowledgeable , fast , friendly and she fulfilled my expectations. I would recommend this furniture and Claudia to everyone i know .

Excellent customer service and selection of furniture

Salesman Very attentive to our needs.

Thank you DK Wan for the assistance very kind gentleman.

Very good experience, Sale person was very knowledgeable and courteous.

DK WAN was awesome

Great experience Ashley / City Furniture. Vilma the sales associate was very professional and fast delivery. Excellent service!!!

Great service. And clear information

Good furnitures and very nice attention. Highly recommended.

(Translated by Google) We were treated extremely well. Our salesman's name is Josh. Pleasant, friendly and quick to understand his client's needs. Thank you, we left very happy with our living room set. (Original) Fuimos atendidos excelentemente bien. Nuestro vendedor se Llama Josh . Agradable simpático y rápido entendedor de la necesidad de su cliente. Gracias nos fuimos muy felices con nuestro juego de sala.

Above and beyond service...my second purchase with Vilma...and amazing! Knowledgeable, kind and extremely patient! Vilma is wonderful.

Great job

JIM GRIMES ARE VERY GREAT SALES MAN!

(Translated by Google) The best experiences with the team especially with the star salesperson Bryce, super professional and eloquent (Original) Las mejores experiencias con el equipo especialmente con el vendedor estrella Bryce,súper profesional y elocuente

(Translated by Google) I loved the place, because the furniture is simple but with quality, especially the small ones, Mr. Beto was very professional, spectacular in his treatment. (Original) Me encantó el lugar, porque los muebles son sencillos pero con calidad, en especial los de tamaño pequeño, muy profesional el sr.Beto, espectacular en el trato.

From the salesman to the delivery guys, everything went smoothly. Purchased on Thursday evening and delivered on Saturday. I am pleased with cost of my purchase, the respect given as a customer and all of the ease of the handling. I was surprised and content with the quality of the purchase as well.

Great service I hughly recomend . Very friendly people

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) I was buying a sofa and armchair in this store, very good service from the staff, especially from the saleswoman who assisted me, Wanda González, who was very professional. Thank you, I recommend this store. (Original) Estuve comprando un sofá y butaca en esta tienda , muy buena atención del personal , sobre todo de la vendedora que me atendió Wanda González muy profesional . Gracias recomiendo esta tienda .

Alfredo was very helpful. He went above and beyond to help me.

This is our first time in Ashley furniture and it was amazing! Our sakesman Jorge was absolutely patient and professional, he was extremely detailed abd and a pleasure to deal with today. We will definitely come back to the store.

(Translated by Google) It was very professional attention provided by Mr. RAY WILLIAMS. He demonstrated the articles related to our search and his advice was very accurate. Mr William was very kind with the attention provided. (Original) Fue una atención muy profesional que brindo el Sr. RAY WILLIAMS. Demostró los artículos relacionado a nuestra búsqueda y su asesoría fue muy atinada. El Sr William fue muy amable con la atención brindada.

Jim was great! He was there to help us all along

second time going in and great service as always by Bryce P. I told him I needed to leave by a certain time and he sprung into action and made my getting furniture process speedy and smoothly!

Third time shopping there. I have furnished most of my house with City. Great place to shop for furniture. The quality of furniture is great and so are the prices. Adriana and the rest of the sales staff are great!

My experience with sales rep. Jay Gibbons was superb! He assisted me on getting the living room set that I loved, and it arrived at my home sooner than I expected.

I greatly appreciate the awesome customer service and support buying furniture here. Thank you!

What a terrible experience! I do not recommend buying anything at Ashley’s. We bought a dinning set but eventually we had to cancel the order due to them confusing our data and not being able to correct it for proper delivery. Even though we confirmed the delivery address, they saved the wrong data. When we were called to confirm the address we realized it was incorrect and requested them to have it corrected. After innumerable calls, nothing was resolved. They showed no interest or empathy….no solutions but roadblocks…it’s a no go👎🏻

Lazaro Torres was exceptional. Great service and experience with the store and our needs.

Jim great helper good costumer service.

(Translated by Google) Rufi treated me excellently, I was not pressured into anything, they let me freely choose what I wanted and in the end he gave me the payment methods and I accepted the one that best suited me. The furniture is all beautiful and of good quality and for all budgets!!! Thank you (Original) Me atendio Rufi excelentemente no tuve preson de nada me dejaron libremente escojer lo que yo quise y al final me dio las formas de pago y acepte por la que mas me conviene . Los muebles todos lindos y de buena calidad y para todos los presupuestos !!! Gracias

Claudia is excellent

DK was very professional and helpful. Store had a variety of things to choose from.

The staff was very friendly, helpful, and quick to assist me in finding the furniture I needed to complete the room I was redecorating. Overall, I had a great experience and will return for more furniture in the future.

Our salesman, Bryce, was AMAZING! From the moment we walked in, he greeted us with a smile & showed us all our options. He was well informed on all the pieces of furniture he showed us. Definitely an above average experience at a furniture store thanks to Bryce!

(Translated by Google) Alfredo Villasmil we want to say that the man is a spectacular professional, on behalf of our family we want to congratulate him for his mastery and professionalism, thank you (Original) Alfredo Villasmil queremos referir que el señor es un espectacular profesional , queremos en nombre de nuestra familia hacerle llegar una felicitación por su dominio y profesionalidad , gracias

Very positive experience. Both sales reps I dealt with were very helpful

Mr Bryce did a great job helping us select our furniture, even on his day off he responded . The delivery guys were on time and carefully installed everything.

Felipe is awesome. He knows his merchandise and is a pleasure to work with

Great service! Adriana did an excellent job Great customer service! I am looking forward to my delivery on Friday 11/22/24 Thanks again Pauline

Marinel was very helpful and had so much patience with my indecisive self. Loved all the furniture, and most of all the super sale in accessories!

Bryce, has been fantastic in helping us select furniture and guide us to what is appropriate for the area we will be living. He always texts us or calls us when we requested it, in a very speedy polite manner. He is such an asset to your business. Thank you!!

I love the experience the customer service is amazing I recommend it to everyone thank you Jay🤩

Excellent

Thank you so much to Wanda who helped us get our furniture! She was a great help and super nice. Our experience here was great, I’d recommend coming here for your future furniture needs. Ask for Wanda!!!

(Translated by Google) Good attention and variety (Original) Buenas atenciones y variedad

Edited: Started as a bad review, Ashley looks like they will make it right. We had a return discrepancy (size issue). The pieces we have received are great quality and Claudia was great to work with. The location had a huge showroom. Good range of styles from modern to coastal. Recommend you stop in.

Great experience from start to finish. We came in with a budget in mind and were able to get what we wanted without any pressure.

Professional. Good service

The experience was quite good and the sales representatives was really helpful.

Everything was great! Excellent salesman, delivery was on time and super great guys. All A+

We had a great experience. Ray Williams was very helpful. Would recommend using him when shopping at City Furniture/Ashley.

Ray was very knowledgable and helpful with what we wanted for our home.

Ray Williams was amazing. We came to buy sofas for our new place and he took care of us. very polite and informative. He answered all my questions and was not pushy for a sale. We found the perfect sofa for a great price and we are happy. Highly recommend 👌

The purchase and delivery was perfect . The manufacturer could have been more assemble friendly, there is no pre holes for attaching the legs. Directions say philips screw driver only needed but you need a impact drill

My sales representative Felipe was spot on!! Extremely helpful and paturnt

(Translated by Google) Very good service and friendly (Original) Muy buen servicio y amables

Outstanding service . Kelsey listened and assisted us with all our desires to decorate . We will tell family and friends to come to this location because of her patience and phenomenal service !!!!Thank you Kelsey

DK WAN was amazing and extremely helpful with our needs!

Amazing and the furniture is lovely. The delivery was the best ever

Awesome store! It is great to have City furniture right next to Ashley furniture! It is the same company I believe so you can check out both stores without leaving the building and buy from both stores in the same order. Bryce, one of the sales personnel, is awesome. We strongly recommend him. He is very helpful and you get a very good feeling about him. He is very easy and great to work with. We very, very strongly recommend him. God bless. 🙏🥇✝️💯

(Translated by Google) Very good service from Bryce powers (Original) Muy buen servicio de Bryce powers

(Translated by Google) Everything was very good, attention, service, and dispatch, I would really recommend them 10 out of 10 (Original) Todo muy bien atención,servicio,y despacho,de verdad los recomendaría 10 de 10

Jim was extremely knowledgeable and informative, when helping us find a great bedroom set for our father moving in with us.

Adriana Ulles provided great customer service. Would highly recommend her help. Got a great deal on bedroom furniture.

Great customer service and very knowledgeable

(Translated by Google) Ray, EXCELLENT ATTENTION! I would recommend it (Original) Ray , EXCELENTE ATENCIÓN ! Lo recomendaría

My salesperson, Rosie was very kind and informative, she made my decision very easy!

Felipe Bustamante is a very professional sales associate at the Miami, Cutler Bay store Extremely patient and provided an excellent customer service

Alfredo was very professional and helps us to make the decision about our purchase Thanks a lot

Claudia López the best there is! Very good assessment given to our needs

Edwin Guzman was awesome to work with. Will be back again. Thank you Edwin!

I spoke to German at Ashley furniture and was helped quickly and efficiently

My sales rep Rosie leon was very helpful with us throughout our sale.

The bedroom set is beautiful. The sales person, Claudia Lopez Guanche, was patient and very helpful. The delivery was prompt and the set up was perfect❤️

(Translated by Google) It was spectacular, Adriana is a professional. (Original) Me fue espectacular, Adriana es toda una profesional.

The salesman Lazaro was the only reason I purchased. He was patient, professional but most of all caring of my needs. I recommend him 100% he's the best. Thank you Lazaro.

Excellent service with Bryce. He was able to help my mom and me very accurately. Everything was delivered as expected and on time. The communication was very accurate.

Claudia, our sales rep, 3rd time now, is great!!! Won't do business with no one else!!!

Naushad was great, patient and helpful.

Our sales person, Alfredo was outstanding!

Bryce was exceptional, providing thoughtful and attentive assistance throughout my shopping experience, his expertise and patience made finding the perfect pieces a breeze. Went in and got everything taken care and delieverd that same day. We are very happy with everything !

I was in and out in 15 minutes today. My Salesman, Ray, was very knowledgeable, professional, and led me to the dining room I wanted. He made the experience quick and was not pushy at all. He was so kind that I asked for his card and plan to ask for him whenever I go to buy furniture. My dining room is beautiful and exactly what I wanted. Thank you Ray and Ashley furniture.

Ray was our sales associate. Excellent, not a pushy sales person but very efficient and friendly. Explained everything to the dot. Very professional individual.

I was very satisfied with customer service over the phone. Ashley Acosta was a great help making my purchase easy. Thank you again!

We had been to several furniture stores prior to our visit to Ashley/City furniture. We found everything in Ashley/City to be superior to what we had seen before. The best part of our experience was our sales person, DK Wan. DK was extremely knowledgeable, keenly aware of what we were looking for and not pushy. Within an hour, he was able to help us find exactly what we were looking for: a leather sofa, loveseat, and separate recliner, each with multiple electric power features. All in all, a superior experience in every aspect! Bob Mayer

Great customer service!

Great service

(Translated by Google) Yuri Rodriguez understood what I was looking for in quality and price, very friendly and polite, I recommend her to find what you are looking for quickly and easily, I fell in love with this store (Original) Yuri Rodriguez me entendió lo que estaba buscando en calidad y precio muy amable y educada la recomiendo para encontrar lo wow buscas fácil y rápido me enamoré de esta tienda

The sales staff was very courteous, pointed us in the right direction then let us look around until we made a choice and then took care of the paperwork

Great service. Knowledgeable rep .

Excellent customer service!

We were served by a very courteous and professional lady named Yuri. Thank you for your help and success.

Great experience, Beto was super patient with us and we were able to complete the purchase in just a couple of ours.

Ray and Alfredo were amazing people and handling everything with patience and care. 10/10 can’t wait for my order to come in

Well laid out store. Plenty of people willing to help you. This time we were helped by Ashley. Very nice, knowledgeable and helpful. We have purchased here before and will continue to as well as recommend others.

(Translated by Google) Excellent service, very professional. (Original) Excelente atención muy profesionales.

My husband I had the best experience while searching for furniture. Was greeted by sales associate Rudy Abreu. He was extremely knowledgeable and as we expressed our needs he took charge. Gave us numerous options and selections. He made the experience one of the best I have ever had shopping for furniture.

We had an. outstanding experience thanks to our sales rep. He was incredibly patient and took the time to reconfigure all the options we wanted to see. His knowledge, professionalism, and willingness to go the extra mile made the entire process smooth and enjoyable. I highly recommend Ashley furniture to anyone looking for excellent customer service!

excellent delivery service

The gentleman was very nice and helpful

Edwin was a fantastic salesperson! He stayed on top of my order until it was completed!

Amazing service!

Very pleasant experience , Beto was very helpful

Ashley seise was really helpfull and coverd all my needs when it came to purchasing my new room set .

Had a wonderful buying experience thanks to Beto. He was extremely helpful and answered all my questions. Amazing customer service

Your Rep is a very nice lady, she sold me on the first minute, my wife and I were very happy, Claudia is very knowledgeable and courteous.

ALLEN GONZALEZ from Cutler Bay, great customer service 🌟🌟🌟🌟🌟

Amazing customer service, I would definitely recommend

(Translated by Google) Excellent service and quickly I was able to make my purchases, thank you very much (Original) Excelente atención y rápido pude hacer mis compras mil gracias

James Grimes was very knowledgeable and helpful. Excellent customer service!!

We were helped by Ashley. She has a great way about her. Very polite very helpful.

Norman Fonseca, is the best sales person in the store.. his customer service and attention to detail is outstanding..

Gabriel was such an awesome sales representative with high energy and patience. He went above and beyond. What a great experience!

(Translated by Google) Very friendly, I left satisfied. (Original) Muy amables, salí satisfecha.

Great experience! Would buy here anytime!

Great shopping experience. Branden Duasso & Caridad Frias were very professional and personable. I definitely will be coming back!

My experience with Ashley Furniture was very friendly and the salesperson Boyce were very knowledgeable and understanding what kind of furniture I was looking for.

(Translated by Google) Thanks to Beto for the patience he had with us, to show us the entire store with the prices and best options. Super friendly and helpful boy with us. We highly recommend it if you go to this furniture store. (Original) Gracias a Beto por la paciencia que tuvo con nosotros, para mostrarnos toda la tienda con los precios y mejores opciones. Muchacho super amable y servicial con nosotros. Lo recomendamos mucho si van a esta muebleria.

Edwin was very helpful and knowledgable. They also have great products. Highly recommend.

Lazaro was very professional and helpful. I’m Very happy with my purchase.

excellent experience and the best attention, I am very grateful.

The Staff is great. They are friendly and professional. The GM of the store, Albert, was very helpful and knowledgeable, which helped us make the final decision to make a purchase. Finally, we closed the deal with a very helpful sales crew.

DK was very helpful, he gave me space to look around the store as I asked. I like to look on my own and then ask questions about the furniture I’m interested in, I appreciated that DK gave me that time. When I was ready DK was very polite and friendly, and I thank Ashley for always hiring helpful and friendly staff.

Nice furniture at affordable prices

Great job

Very helpful and courteous Sales Representatives. Great Customer Service. Thank you.

Excellent Customer Service received from the personal who attendes, guided me and allowed me to take my decision with confident and; I really appreciate his great attitude and service his name is Gabriel Balda. Thanks a lot!!!!

We had an excellent experience with Marinel today. She was extremely informative and knowledgeable on the different options she provided us. We are very happy with our purchase. Thank you Marinel! J.Barrios

Amazing customer service. Branden made sure I found exactly what I wanted for my home.

We had a great experience, once again, with this location! This time we needed a dining room table set. Branden was very courteous, helpful, & professional. He made sure we truly got what we were looking for. Set was delivered today and it is absolutely beautiful! Delivery guys were great also. We are very much looking forward to all the special memories we will share with the set!

Amazing customer service. If you are looking for a VIP treatment ask for Justin! Super patient and great people skills. I brought my mom and she was very impressed with his genuineness. She finally found the chairs she was looking for.

Amazing salesman, very professional , great job 👏

I must say me and my husbands visit to the store was absolutely amazing! We were happy with our purchase and were looking forward to future purchases. Nashaud if I have his name correct, he was very patient and knowledgeable. We told him what we wanted and that was all he needed to know.

We came in looking for a small chaise sofa and Claudia immediately helped us! She showed us the perfect fit and gave us more options to pick from. She was super kind and helpful.

Our shopping experience was very easy and fast. We had the best salesman Bryce Powers. This was our third purchase with him and we will continue to use him as our salesperson. Excellent customer service. Thanks again Bryce, it was a pleasure.

Very helpful salesman!

(Translated by Google) Excellent service and professionalism from seller Bryce Powers (Original) Excelente servicio y profesionalidad del vendedor Bryce Powers

Branden Duasso was very helpful and made our furniture purchase easy!

Bryce was great! Very happy with the service and with his help!

Ashley the sales person very unprofessional. After purchasing a couple of items we continued to want more items. In the middle of us purchasing items a new client came in, she excused herself and told us she would be right back Ashley NEVER came back. We had to ask a colleague of hers to paige her she still did not show up. We had to walk the store looking for her. When I asked for her to give us a new sales person she gave HUGE attitude. Unfortunately as a salesperson she does a TERRIBLE job representing City Furniture. Avoid her as a salesperson.