Ashley Store | Cutler Bay, FL 33157

James Grimes was very knowledgeable and helpful. Excellent customer service!!

We were helped by Ashley. She has a great way about her. Very polite very helpful.

Norman Fonseca, is the best sales person in the store.. his customer service and attention to detail is outstanding..

Gabriel was such an awesome sales representative with high energy and patience. He went above and beyond. What a great experience!

(Translated by Google) Very friendly, I left satisfied. (Original) Muy amables, salí satisfecha.

Great experience! Would buy here anytime!

Great shopping experience. Branden Duasso & Caridad Frias were very professional and personable. I definitely will be coming back!

My experience with Ashley Furniture was very friendly and the salesperson Boyce were very knowledgeable and understanding what kind of furniture I was looking for.

(Translated by Google) Thanks to Beto for the patience he had with us, to show us the entire store with the prices and best options. Super friendly and helpful boy with us. We highly recommend it if you go to this furniture store. (Original) Gracias a Beto por la paciencia que tuvo con nosotros, para mostrarnos toda la tienda con los precios y mejores opciones. Muchacho super amable y servicial con nosotros. Lo recomendamos mucho si van a esta muebleria.

Edwin was very helpful and knowledgable. They also have great products. Highly recommend.

Lazaro was very professional and helpful. I’m Very happy with my purchase.

excellent experience and the best attention, I am very grateful.

The Staff is great. They are friendly and professional. The GM of the store, Albert, was very helpful and knowledgeable, which helped us make the final decision to make a purchase. Finally, we closed the deal with a very helpful sales crew.

Nice furniture at affordable prices

Great job

Very helpful and courteous Sales Representatives. Great Customer Service. Thank you.

Excellent Customer Service received from the personal who attendes, guided me and allowed me to take my decision with confident and; I really appreciate his great attitude and service his name is Gabriel Balda. Thanks a lot!!!!

We had an excellent experience with Marinel today. She was extremely informative and knowledgeable on the different options she provided us. We are very happy with our purchase. Thank you Marinel! J.Barrios

Amazing customer service. Branden made sure I found exactly what I wanted for my home.

We had a great experience, once again, with this location! This time we needed a dining room table set. Branden was very courteous, helpful, & professional. He made sure we truly got what we were looking for. Set was delivered today and it is absolutely beautiful! Delivery guys were great also. We are very much looking forward to all the special memories we will share with the set!

Amazing customer service. If you are looking for a VIP treatment ask for Justin! Super patient and great people skills. I brought my mom and she was very impressed with his genuineness. She finally found the chairs she was looking for.

Amazing salesman, very professional , great job 👏

I must say me and my husbands visit to the store was absolutely amazing! We were happy with our purchase and were looking forward to future purchases. Nashaud if I have his name correct, he was very patient and knowledgeable. We told him what we wanted and that was all he needed to know.

We came in looking for a small chaise sofa and Claudia immediately helped us! She showed us the perfect fit and gave us more options to pick from. She was super kind and helpful.

Our shopping experience was very easy and fast. We had the best salesman Bryce Powers. This was our second purchase with him and we will continue to use him as our salesperson. Excellent customer service

Very helpful salesman!

(Translated by Google) Excellent service and professionalism from seller Bryce Powers (Original) Excelente servicio y profesionalidad del vendedor Bryce Powers

Branden Duasso was very helpful and made our furniture purchase easy!

Bryce was great! Very happy with the service and with his help!

Ashley the sales person very unprofessional. After purchasing a couple of items we continued to want more items. In the middle of us purchasing items a new client came in, she excused herself and told us she would be right back Ashley NEVER came back. We had to ask a colleague of hers to paige her she still did not show up. We had to walk the store looking for her. When I asked for her to give us a new sales person she gave HUGE attitude. Unfortunately as a salesperson she does a TERRIBLE job representing City Furniture. Avoid her as a salesperson.

Great service

Walked in & was greeted. Our sales person Brandon Duasso walked us around shows us all options. He is friendly & super knowledgeable. He was able to give us deals & show us bedrooms & mattress with discounts. No pressure sales. I can't wait for my new furniture delivery. I highly recommend.

Went in for 2 things left with alot more. Lazaro my sales guy was great, great attitude, customer service and knowledge of the products. Was very happy when I left and looking forward to receiving my new furniture. Ashley and it's staff did not disappoint at all. Thank you Lazaro for a great experience.

(Translated by Google) Felipe Bustamante, is a great salesman who helps you with all your questions and with great patience I recommend him 100%, super cordial and attentive, when you go to buy at Ashley ask for Felipe (Original) Felipe Bustamante, es un gran vendedor que te ayuda con todas tus dudas y con una gran paciencia lo recomiendo 100%, súper cordial y atento, cuando vayan a comprar en Ashley pregunta por Felipe

Purchasing furniture from Ashley with Alfredo's assistance turned out to be an outstanding decision. Alfredo's professionalism, product knowledge, and dedication to customer satisfaction truly set him apart. His ability to listen to your needs, offer valuable advice, and guide you through the diverse options, ensuring you found exactly what you were looking for, speaks volumes about his commitment to excellence. This level of service not only reflects positively on Alfredo as an individual but also on Ashley as a brand that values its customers deeply. Such an experience is worth sharing, as it not only celebrates Alfredo's remarkable service but also serves as a testament to the quality and customer-centric approach of Ashley. Thank you Alfredo for your service

(Translated by Google) Excellent service, Ashley Acosta attended to us in a friendly, helpful manner and with her vast knowledge made the process faster and more pleasant. All staff very friendly (Original) Excelente servicio, Ashley Acosta nos atendió de una forma amable, servicial y con su basto conocimiento hizo el proceso más rápido y agradable. Todo el personal muy amigable

Really good furniture..sales men was really good and very helpful

Allen was amazing!!

Rosalía León is an excellent very professional sales person who gives a courteous and detailed tour showing all possible options they better meet customers needs. I'm very satisfied with the quality and selection that you offer at the Cutler Ridge store.

When I walked in the store there wasn’t anyone to greet us. We walked the store looking for someone. When I finally found someone they called my salesman. Alan was a good salesman.

DK was of great help as well as his manager !!! We always buy our furniture here.

The Staff is great . Very friendly and professional.My sales Rep is Rufy Abreu he took awesome care of me and my wife . We are happy with our new furnishings for our home . Looking forward to our next upgrade in the near future . I refer this Place to everyone who can make to this location 5 stars is not enough I wish I could give em 100 stars .

Great experience.

Rufy was extremely friendly, informative, and efficient. We are small customers for now but we secured his card for any future small and/or big purchases. Well done Ashley!

AsHley furniture store it's worst in service communications my first and last experience, what they show you that's not what they bringing home. The seller mouth so suit to take your money and told you when the furniture gets home call me for anything you don't like within 24hrs. So we can change it. It's a lie false information. If something within the furniture, for e.x wrong side or Color, broken peaces, you called them with in the time frame. they don't believed you, what ever the seller said is true. I bought a sleeping bed they send me wrong side I spoke with seller and customer service they told when the furniture reach your home it cannot go back. Shame on them that's the way the rubbin people.in cutlerbay store bad

Very pleasant and friendly staff if you need anything go and see Gabriel ❤️

Excellent customer service, products, and prices.

The vendor Adriana is very kind , professional and a really great person. She tries always to help and offer the best for the customer, and the place in general is amazing.

Mr. Powers was extremely helpful and thorough with assisting me with my purchase. I highly recommend!

excellent customer service

Great customer service. Different styles available. Big inventory. Good prices.

Associate was very good!

(Translated by Google) This store is beautiful, and very good service, I wish I could visit it every week (Original) Bella está tienda, y muy buena atención, ojalá poder visitarla todas las semanas

We had a wonderful experience at your store with sales associate Rosalia Leon who was very pleasant, attentive, informative and patient with us. She cattered to our needs and likes and guided us accordingly. We were looking for a dinning set but also bought a living set, a mattress and more since they had such a great selection of all kind of furniture in stock. Thank you!

Had the pleasure to be assisted by Ashley a young lady that was at the Cutler Bay store. She had just come back from a meeting and stayed over to help me out. She looked at all the best options for me to match and make my decision on the same day. My brother was ill and with me that day but she made it happen.

Great Sales Rep…Tim is awesome

Had a great experience shopping at Ashley’s Furniture. I had the pleasure of working with Yurisleidy and she was efficient and helped me with exactly what I was looking for. Very appreciative of her work ethic and patience. I will definitely return for more of my furniture needs.

(Translated by Google) The place is huge with a wide variety of home items. Diversity of styles and models to please all tastes. The advisor who accompanied us during our visit was Gabriel Balda, with tremendous charisma and from minute 1 he was concerned about understanding what we were looking for and focused on helping us find what best suited our requirements. 100% recommended. (Original) El lugar es enorme con una amplia variedad de artículos para el hogar. Diversidad de estilos y modelos para complacer todos los gustos. El asesor que nos acompañó durante nuestra visita fue Gabriel Balda, tremendo carisma y desde el minuto 1 se preocupó por entender que buscábamos y se enfocó en ayudarnos a encontrar lo que mejor se adaptara a nuestros requerimientos. 100% recomendado.

Beautiful furniture at this store, but Gabriel is an amazing sales associate. Please visit the store and ask for him, he’s amazing!!!!

Customer services great job

(Translated by Google) Delighted and satisfied doing business with you, especially with the attention of Miss Stephanie Morales who was able to help us obtain what we needed at that moment. Thank you (Original) Encantado y satisfecho hacer negocios con ustedes en especial con la atención de la Señorita Stephanie Morales que nos pudo ayudar a obtener lo que necesitamos en ese momento Gracias

Excelente/Excellent DK was our salesman. 👍🏻

GREAT DELIVERY, EFFICIENT AND PROMPT. THEY ARRIVED ON TIME AND WERE VERY NICE.

The sales associate was supportive and knowledgeable. Great guidance.

Very helpful, had answers for all of my questions. Nice dealing with a real person!

Fast and easy sale

Nice people, great selection.

Outstanding Seller Thank you Claudia Sanchez

Great selection of furniture. I bought the first sofa for my home from Ashley Furniture almost 18 years ago. I’m replacing it with my purchase today. Justin S. greeted me at the door and assisted me with the purchase. He was friendly and knowledgeable. Thanks Justin for your help!

(Translated by Google) Very good treatment from the seller Nausha Odhwani. He had all the patience for my purchase. All the floor workers were excellent professionals in customer service, attentive and cordial. (Original) Muy buen trato de señor vendedor Nausha Odhwani . Tuvo toda la paciencia para mi compra. Todos los trabajadores del piso fueron excelentes profesionales al trato al cliente atentos y cordiales.

(Translated by Google) I loved it and the super professional agent who assisted me helped and guided me at all times. I went to buy a chair and came out with a mattress, a cover and two pillows, thank you BRANDEN DUASSO for your careful attention. (Original) Me encantó y el agente que me atendió super profesional me ayudó y oriento en todo momento fui a comprar una silla y salí con un colchón, un forro y dos almohadas, gracias BRANDEN DUASSO x tu esmerada atencion

My recent purchase of a new mattress and bedroom set from Ashley’s furniture was an extremely satisfying experience. The furniture's quality exceeded my expectations, and the wide range of options available facilitated the discovery of ideal pieces for my home. Moreover, the sales representative Claudia who guided me, demonstrated remarkable assistance and expertise. They attentively considered my requirements and preferences, offering invaluable advice and support throughout the decision-making process. Their professionalism and warmth contributed to a pleasant and hassle-free shopping experience. Many thanks to Claudia 1 and Claudia 2 how I call them ☺️ for their exceptional assistance. I will be back for more!!!

Excellent service James was of great help. Love Ashley furniture for all my furniture needs.

I was in and out in half an hour with a living room set and dining set. Edwin was awesome. Ask for him.

First purchase here. Alfredo was a big help. Thank you.

Gabriel was awesome! His customer service skills are excellent and my experience with him was great! The manager who dealt with us was also awesome, so, overall, we were quite happy with our experience at Ashley’s.

Entire customer service representatives very friendly, pleasant and beautiful attitude. Manager very friendly introduced herself personally. The atmosphere warm, inviting.

July 2023, after surgery, I needed a new bed. Something more comfortable and something that could incline my head and feet. My wife and I visited and were helped by a sales rep named Justin. A pro and knowledgeable about every bed in there. He didn’t try to upsell he simply educated us so that we made the right choice both for our sleep needs and budget. We needed ended up buying a bed and recliner. I’ve waited this long to post a review to make sure the bed and recliner were everything he promised. In truth, they have been greater than promised. 5 stars on product, service and professionalism. Thank you Ashley/City Furniture and thank you Justin.

Felipe was a great sales person that provided all the information and we even walked out with pillows

Wonderful customer service. From the moment we entered the store we knew we chose the right place to buy or furniture. We were greeted by Joselin with a friendly smile. She helped us choose the right furniture for us, without making us feel pressured to do so.

Excellent customer service

I was very well taken care of. I think the guys name was Jim. I don’t really remember well but he did do his job. Well did help me out did spend most of the evening walking me around to make sure I got what I wanted if you go over there you might as well get him. He doesn’t mind walking in the store a couple times to get what you need instead of what doesn’t so if I were you, I would look out for him.

Looking for furnitures? Try Ashley Store. There you will find good service. Everyone is ready to assist you.

Bryce salesperson very helpful, very knowledgeable and professional. Very likeable personality. Thank you for helping us find the loveseat we were looking for.

Amazing service! Bryce Powers was extremely helpful and knowledgeable.

Great experience, salesman German greatest us as we entered. Told him what we were looking to buy, great pricing and got us our new kitchen table.

Our sales rep, Rosy Leon, was great. She is very personable and made our visit enjoyable. We found the chair we wanted and Rosy explained all available options for payment and service agreements. Chair to be delivered in two days. Can’t ask for more than that.

(Translated by Google) Excellent service, kindness, very professional, highly recommended, come and you will surely find what you are looking for and still a very good price. (Original) Exelente cervicio amabilidad muy profesionales de verdad altamente recomendable vallan y por seguro que encontrarán lo que buscan y aún muy buen precio

Always the best experience when you buy in Ashley. The team is very professional and the service from Yuri was awesome.

Walked in with no idea of what furniture we were looking for. Allen was very helpful! He helped us picked out amazing choices and can’t wait until our new furniture arrives. He was very helpful, patient and kind.

Excellent

I had the best sell person Laz Torres he did an amazing job,

I bought a top of the line bed a few months ago and wasn't too happy with saleswoman. I'm happy to say I just bought new living room furniture and my salesman, Rufy, was amazing. Very happy with service. He explained everything and made me feel like he really cared about getting me the best deal possible. This place is a definite go to!!!

Excellent customer service, the Staff is kind and their prices are reasonable. Specially the Seller Gabriel was very helpful and friendly. Would definitely recommend.👍

Excellent since we arrived we had special attention the lady who attended us made us feel comfortable and knew how to understand my needs

(Translated by Google) Very pleased (Original) Muy complacida

I was very happy with Bryce my sales representative. You are very lucky to have him because he worked very hard and also because I wanted a day bed and youndontbhaveva Queen day bed he actually convinced me that a sofa bed would be pretty much the same. He showed me one and how easy it was to use and I bought it instead. He was very patient and I was very grateful that he spoke English. I went to rooms to go first and they had many more sales people than you however no one really cared about helping me or really even trying to help. I was totally shocked by that. So I went to Ashley and am so happy I will always recommend your place and of course Bryce band I manage a dental office for many years so I talk tons lot of people.

Customer service excellent by Larry Pastor / helpful and super courteous.

Awesome service, and prices. I really recommend this Ashley Furniture to buy quality, stylish & great prices.🤩

I was extremely satisfied

Bryce spent all the time I needed to make my selection which was greatly appreciated.

German Ortega went beyond measures. He was very patient and knowledgeable of the merchandise in the showroom.

The experience was a good one. Our representative was very helpful and useful. He was also very knowledgeable. We had gift cards to use and I feared we wouldn't get the attention as the people looking to spend much more. To my surprise! We walked out w/ a complete set of dishes and we even received the sconces today with no issue. Thumbs up guy!

Rosy was extremely helpful and patient during the whole process. She throughly explained the delivery details and took her time showing different couch options. If you’re in need of buying furniture go to the cutler bay store and ask for Rosy, she’s awesome!!

Jim Grimes was extremely helpful. Will definitely be going back to him for my next living room set.

Naushad was very helpful and kind. I will definitely come back to look for him when I make a future purchase.

Excellent service and product 😌❤️🙏

Everyone was extremely welcoming and helpful.

Mr. Pastor, was helpful and patient with me walking around trying to find what’s suits my taste.

(Translated by Google) Super friendly service and lots of variety 👍 (Original) Super amable la atención y mucha variedad 👍

After closing the deal and set for delivery, they called the next day to say they needed more money. I responded with a no and then they called back to leave the original price, I responded I needed to pay less money. PLAY STUPID GAMES, GET STUPID PRIZES. Bad business to try and screw the customer after the deal has been finalized. The sales representative was fantastic, but need to change their managers.

(Translated by Google) Very good service, very professional seller. I liked the visit. (Original) Muy buen servicio el vendedor muy profesional me gusto la visita

Great customer service experience, Bryce is excellent!

Honestly, one of the simplest and most professional experiences I have been involved with. I own a business. I know!!! Felipe was my salesman and he truly is what made is such a please for me. Management was top notch as well, but mostly I dealt with the salesperson, Felipe. Overall….. 10 of 10 rating from me. P.S. I NEVER post reviews or “up-talk” an employee or place of business, but this time it is appropriate to do so. Thanks everyone at this Cutler Ridge store

Their return policy is that there are no returns, not even if your items are defective, or you are just not happy with them, they won't take it back and there won'tbe any refund. DO NOT buy from these people, the showroom is nice but what you get might not be as nice and you will be stuck with it. Go somewhere else where you can do business the right way, save yourself the trouble.

This Ashley store is pretty much what you’d expect of a furniture store, except Adriana is amazing! You can tell when a person does their job just to do a job, and when someone is being genuine. Adriana is genuine. She takes her time, is extremely patient, and seemingly is interested in helping her clients! I felt no pressure at all when consulting her about what we were looking for. She is completely forward and honest, which is something I greatly appreciate! My partner and I know that if there are any issues whatsoever, she will help us reach upon a conclusion. We don’t need anymore furniture for now, but if we need help again in the future, we’re definitely going back to this Ashley store and will be asking for Adriana!

Gabriel was extremely nice and helped us find what we needed. in a quick and timely manner. Excellent customer service and we were on and out. Very good people skills.

Visit this location before, and personnel is always helpful, nice interactions with, Laz, and joslin Thanks,

It was the first time we visited Ashley furniture at Cutler Bay. The exhibition area was huge, clean, very beautiful and organized. The seller had a great attitude to help without being aggressive; he actually just told us how to move around and left us find what we wanted. He was very patient and helpful with the details and explaining all the benefits. There were all kind of furniture from complete rooms to small decoration items. I felt wonderful buying in person because for a sofa you definitely need to try before you buy. I can not recommend this place enough and I will return when I need more furniture for my home.

(Translated by Google) I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . (Original) Les compre varios articulos entre ellos una cama queen que tiene funciones de subir y bajar piernas y espalda y las patas se torcieron pedi la garantia e inicialmente me dijeron un mes y ya paso me cambiaron la fecha y sigo esperando muy malo el servicio post vent y la atencion pesima ya no deseo la cama quiero mi dinero y me dicen que no, no entiendo pues este no cumple mis expectativas quiero hablar con una persona sobre mis derechos como consumidor que se que me protejen les falta empatia para con los clientes, mal servicio. I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. .

While I did not physically go into the store I still received exceptional customer service/support. I ran into some IT issues trying to place an online order and when I called I was fortunate to get Kelsey on the line. She was quick, informative and patient. The order was placed effortlessly within 15 minutes.

Yuri rodriguez took time to explain to us about which kind of dining table in wood(color) will look better. Also, for delivery and assembly. She is awesome.

Very patient and helpful!! Will be back again in the future!!

Big thank you to Ariel Alzar ! Great attitude , extremely helpful from the beginning to end of our purchase. Giving us space and time to make our decisions with no overwhelming feeling of someone following you. He knew how to handle our requests and many changes we made to our order with a smile and professionalism. Great guy ! Thanks again

(Translated by Google) I bought them a bedroom, living room and dining room set. The super modern bed, with functions to stop the backrest and raise the feet but of very poor quality after six months it was damaged, of very poor quality and it has taken a long time to solve problems, the after-sales service leaves a lot to be desired, They are not clear and concrete to solve terrible service. (Original) Les compré juego de alcoba,sala y comedor. La cama super moderna, con funciones para parar el espaldar y subir los pies pero de muy mala calidad a los seis meses se daño, de muy mala calidad y ha sido muy demorados para solucionar problemas, deja mucho que desear el servicio post-venta, no son claros y concretos para solucionar pésimo servicio.

(Translated by Google) Elias, the person who served me, was excellent, I give him 5 stars, very good seller, very nice person, and the dining room I chose is very nice, the delivery is very fast this coming Friday, thank you Elias for expediting everything, blessings (Original) Elias la persona que me atendió, excelente le doy 5 estrellas muy buen vendedor, persona muy agradable, y el comedor que escogí está muy lindo, la entrega es muy rápida este viernes que viene, gracias Elias por agilizarlo todo, bendiciones

Naushad was amazing! We purchased a modular sectional sofa and he was so patient and kind. He made our experience both memorable and smooth. We always purchase all of our furniture with City and Ashley and it’s always been great products!

Lazaro was so helpful, we came in for a server for our table we purchased a few months ago. He showed us a few options and we picked out one that I didn’t even know existed it’s beautiful. I’m so happy with my purchase also got it on sale with the Black Friday discount!!

It was an amazing experience. Bruce helped me with all that I needed. The prices are very good right now due to black Friday

City furniture is our MUST ….. you must buy there to receive the best customer service, best quality and best price

Great service...friendly and knowledgeable salesperson. Store has beautiful furniture. I would highly recommend this store.

Very helpful and attentive

Very good customer service, and beautiful furniture

I am alllways satisfied and happy with ashley store

This was our first time purchasing from ashley. Our salesman Alfredo was perfect from introducing himself at the door till the end of the purchase. Thank you very much for making our purchase a successful experience.

(Translated by Google) Excellent atention. And satisfied with the purchase. (Original) Muy buena atención. Y satisfechos con la compra.

Rufy Abreu, Cutler Bay, FL was out of this world fantastic!!!

Great service, freandly treatment, prices are not the lowest but what is this days.

Excellent staff from the entrance to after I paid! Loved the ambiance too

Allen Gonzalez is the Best I had an issue with my delivery and He followed up and made my delivery perfect . I highly recommend Allen Gonzalez Cutler bay Ashly

Ariel Alzar provided excellent customer service. He was polite and very helpful.

Adriana & Laz were so helpful. I never realized what great deals they have at Ashley’s, which was only surpassed by their excellent customer care!

Wonderful experience.

German and Mario were fantastic both extremely professional and courteous. We highly recommend them both.

There's always something that caught your eyes at Ashley's Furniture store. And Rosy Leon will make you feel definitely at home.

Fun, exciting, energetic.

(Translated by Google) It is a very large place with a great variety of products; There is something for everyone. I really liked Larry's attention and service. Thank you. (Original) Es un lugar muy grande con mucha variedad de productos; hay para todos los gustos. Me gustó mucho la atención y el servicio de Larry. Gracias.

KELSEY, FELIPE AND JUSTIN WERE VERY HELPFUL. THEY WERE PROFESSIONAL AND POLITE. I FELT VERY COMFORTABLE AND WILL COME BACK FOR FUTURE PURCHASES.

easiest buy and customer service ever had. Will be back for sure

Great customer service

Amazing customer service. Justin was incredible with us.

I had a fantastic experience with Naushad Odhwani. He went above and beyond.

Worst experience ever,they sent me an already returned bed with missing screws and parts also with MOUSE POOP on it and now they told me I have to wait 2 weeks for missing part because their policy doesn’t accept returns when buy at the store. BE AWARE AND DONT WASTE YOUR MONEY.

Went to Ashly Furniture looking for a dining room table. Was greeted by a young man named Laz Torres. Great greeting, wonderful smile, but besides that very helpful.. He’s very kind, knowledgeable, great attitude… would see him for future purchases for sure. Thank you Laz & Ashley Furniture.

Had exactly what we were looking for. Our salesperson gave us space and let us find what we needed.

Edwin G was super helpful. He dedicated a lot of time and attention to us to make sure we selected the perfect pieces. He even brought us water. He revisited pieces with us multiple times, he was very patient.

I love

(Translated by Google) Thank you to Mr. Gonzalez for the treatment and his very kind and attentive attention at all times. Thank you for the time he dedicated to me. I felt comfortable with him. All his information was of great help to me. I recommend this store to other people. (Original) Gracias a el Sr. Gonzalez por el trato y su atención muy amable y atento en todo momento gracias por el tiempo que me dedico me sentí cómodo con el toda su información fue de gran ayuda para mí le recomiendo esta tienda para otras personas.

Justin is the absolute best. He is a true professional and goes above and beyond for his customers

Outstanding service, Yuri had the time to listen to us, she created the picture and was able to guide us in the right direction. Not to mention we were only going in for a sectional and due to her taking her time and shopping for the best possible deals we were able to walk away with a complete dining room as well. What an amazing experience she was, definitely would go back and request for Yuri, she’s a 10 out of 10. Thank you ❤️

Purchased an entire home worth of furniture including but not limited to a bedframe, bedside tables, a dresser, a coffee table, a power reclining sofa, and power recliner sectional loveseat. In less than 6 months both the couches were broken. The recliner is uneven and the arm has fallen off one of the couches. The bedframe also broke within a few months, giving no support under the mattress. We have a warranty so reached out to the store to inquire on repairs and replacements. It has been over a year of calling and asking for help. They have sent one person to look at the furniture and there was no follow up. After continuous calls they admitted they forgot to order repair parts. We are still waiting for anyone to follow up with us. After spending $10,000 at this business we expect a higher level of service and respect.

Great selection great price

On 11/28/2021 I bought an expensive sofa for my twins kids to use in the living room for gaming: 1 164-242-4 AF PARTY TIME BLACK MICRO POWER RECLINING SOFA 2,399.99 I bought at Cutler Bay store - 18780 S Dixie Hwy, Cutler Bay, FL 33157 1 month later the sofa started giving problems ( the power was not working, the LED lights on the bottom of the sofa and cup holder would not turn off unless disconnected from power outlet and hit up, the leg and reclining controls never worked. I contacted customer service several times without success, until I went to the store and spoke with Adriana Ulles, the saleswoman and she helped to access CS. Since 20022 3 DIFFERENT TECHNICIANS went to my house and DID NOT FIX THE SOFA. Now August 2023, they send a RECALL ABOUT PROBLEMS I'VE BEEN REPORTING SINCE A YEAR AGO AND NOBODY FIXED. I called the Recall number and they did not help, I called Ashley Furniture CS more that 10 times in the last months until I could finally talk with warranty person Crispin Daza, who sent me an e-mail requesting pics and I did send and never heard back from him. Finally I got a hold of another representative and she said was not with City Furniture but with Ashley (aren't they the same company)? and nobody helps, they keep sending me one place to other. I DO NOT WANT THIS FURNITURE IN MY HOUSE, IT'S DISCONNECTED FROM POWER SINCE RECALL, NEVER WORKED PROPERLY, I'VE BEEN REPORTING FOR OVER A YEAR AND MY KIDS LIFE IS IN JEOPARDY. I WANT MY MONEY BACK OR REPLACEMENT FOR ANOTHER SOFA OF ANOTHER BRAND. THIS SOFA IS HEATING UP AND MY TWIN KIDS CAN BE INJURED! I WANT A DIFFERENT BRAND REPLACEMENT OR MY MONEY BACK! SOMEBODY SOLVE THIS ISSUE. I've been a client for many years and this is unacceptable. Proof attached and if 3 technicians could not solve the problem before the recall I want this sofa OUT OF MY HOUSE! Customer service is not assisting, what a nightmare!

I will never buy anything from this store again. Furniture came damaged 3 times wasting my time. Buying is easy, but when you need a refund it's an absolute mission. Multiple calls getting the run around even with managers. I would have given this review zero stars if it was available. NEVER AGAIN will I make the mistake of buying anything from this place. I would rather pay more for better service.

Had a great experience with my sales person Bryce. From the minute I called the store and walked out he was friendly extremely patient with my 1k questions. Bryce showed me multiple options for bed furniture and helped me get a good price for my items. I’ve visited other stores and haven’t received this level of customer service 10/10 recommend. Go see Bryce!

Claudia was great! She understood exactly what we were looking for and was able to show us a few options, which made the selection process very easy.

Rosy was great with helping me find chairs.

Easiest purchase ever ! Justin helped us find the perfect couch and made the experience so easy and great.

Bryce was great! Had suggestions and alternate options when we were a little hesitant. Bryce was very thorough and easy to work with. When we wanted some time to walk around and figure out exactly what we wanted to do he gave space and checked back in until we were ready. Thank you Bryce.

Great experience buying our furniture. Our salesperson JV was amazing. She was very knowledgeable and patient with us. Thanks Julievette!

My sales associate Justin Siewnarine was great. He always takes care of me and treats me like family. Ordered a couch with him and had it delivered. Process was very simple.

It was a five stars experience every thing perfect and on time nice people to do business with

(Translated by Google) A lot of variety in furniture and the styles I was looking for, the attention and advice is very good (Original) Mucha variedad en muebles y los estilos que estaba buscando, la atención y la asesoria es muy buena

Professional and patient representative, Jocelyn. She showed us all the options on the furniture we wanted and never once displayed annoyance at the time consumption. She was great!!!

Elijah was amazing. Patient and understanding. Make sure you ask for him!

(Translated by Google) Super I loved the prices and the attention (Original) Súper me encanto los precios y la atención

Great experience

Great customer service! Great experience! Edwin and Julie are awesome!

Very happy to have found the right type chairs for my living room. Thank you Claudia for you help.

Great service, excellent communication

(Translated by Google) An excellent place and very professional! A wonderful experience! (Original) Un excelente lugar y muy profesional!!! Una experiencia maravillosa!

Salesman was very misleading about delivery times, and the return policy.The delivery was not at a good time, I lost a day of work. The delivery was incomplete and one major part of the couch was not assembled correctly. Had to lose another day of work for another section to be delivered. The delivery was 2 hours late. Now, that same piece is ripping on the bottom and they want me to pay for a “tech” to decide what to do. This furniture is not even two months old. Complete waste of almost $3000.00. Will never buy anything there again. Customer service is a joke. By the way, the order is still incomplete. UPDATE: After writing the review, someone did contact me and was able to exchange the faulty piece(at their convenience, another lost day of work) So they did replace the piece for the THIRD time. That was good, but I still will never go back to that store

Ariel is a fantastic salesperson. He was so helpful and patient with us. He helped us furnish our entire new home and put everything together in 1 day! I highly recommend requesting Ariel to help you when you visit the store.

Oscar was our salesman he was very knowledgeable of the product and special offers, he went above and beyond to find exactly what we were looking for and within our budget. We are looking forward to getting our furniture and will let others know about Ashley Furniture.

(Translated by Google) Excellent service and very nice furniture collections (Original) Excelente atención y muy lindas sus colecciones de muebles

Great customer service. Beautiful selection of furniture at reasonable prices.

:bryce P was an excellent guy, was very courteous and very friendly and helpful

I think it is sad that I received a bill for this order and I haven't received it yet. It's on back order.

Excellent services

Bryce was excellent at cutler Bay location

We had the best experience with Jim he works in the City furniture closes to homestead. Great customer service skills helped me make changes to my purchase with any hesitation great employee in general thanks

My experience at Ashley furniture today was beyond amazing. Marcelo Gutierrez was the ultimate sells person. He was courteous, professional, knowledgeable and he made my shopping for furniture very pleasant. I will truly recommend Ashley and Mr. Gutierrez. Thank you Ashley furniture.

(Translated by Google) I love this store, they have beautiful products and excellent service 🥰 (Original) Me encanta esta tienda tienen productos bellos y un excelente servicio 🥰

I love all of the attention you receive from the minute you get inside the door until you exit . If you have any questions at all about anything you don't have to wait ,or look for someone to assist you there is always someone to offer you help .great place to shop.

Just ask for Carlos!! Great business

Loved my salesperson Brandon he was very understanding with our needs. Would recommend the salesperson and store.

I recently went to Ashley Furniture in Cutler Bay with no intention on buying anything and left with a great piece of furniture. The store is clean and nicely decorated. All of the associates were pleasant and very professional. My sales associate, Elijah Sanchez, was absolutely fantastic! He went above and beyond to assist and gave his honest recommendations on my purchase. I would definitely go back for future items!

Fantastic experience Alan our salesman was very friendly and professional.

This was our first time shopping at this location..My husband and I had Excellent customer service.The sales representative RUFY ABREU was extremely helpful!!He made our shopping experience very comfortable..We will definitely shop here again!!Thank you!!

Oscar was so helpful and worked hard to help me with an unusual order. Many thanks Oscar, you are amazing!

My furniture was delivered back in September 2022. I made a claim for furniture damaged and damaged to my walls. I’ve called many times to get an update for the claim on my walls and no one can never give me a call back. The furniture claim was resolved by the technician but the walls are still damaged and no updates from company. Ridiculous company can’t call their customer back and give updates to the issue!! Very upset customer and highly won’t recommend them to anyone.

Worst experience ever. Sales staff very uncaring, store manager and general manager very hard to deal with, furniture misrepresented in the ads and they didn’t want to exchange it when they did exchange it it was the wrong furniture again. Finally got them to remove the misrepresented sofa, sleeper, and the delivery man damaged my dehumidifier is they took the furniture out… and now I’m fighting for my full refund. They want to subtract an amount from the refund for restocking… THEIR mistake not ours!!! I feel reasonably certain this is going to claims court.

Good Quality Furniture. But the asales reps ARE NOT TRANSPARENT. They will advise you 3years maintenance to the Furniture is included which is ABSOLUTELY FALSE! Be sure to review an ITEMIZED BILL before signing anything!

best quality high demand

(Translated by Google) Good attention and kindness (Original) Buena atención y amabilidad

They had almost of everything furniture. Crystal, 10 seat, tables, Wooden ones, sofas, beds, tables, and even decorations like rugs. (Although less). Rooms to go did not fare as well. I personally even liked the inside design. The staff are also adequate and mdoest.

It was a great experience the staff was nice they were knowledgeable and very helpful they made it happen these guys are awesome @ Dk wan

Great service

Same as city furniture ugly styles and extremely priced

There Return policy is non existent. Once it gets to your home wether you like it or not or doesn't quite look as you excepted too bad... Never shopping here again.

Went into Ashley furniture for the first time today and had a great experience things to Bryce Powers, one of the sales associate. He was able to get us a bang for our buck. Extremely helpful knowledgeable, and was able to work with us and our accommodations. Definitely coming back to complete the rest of our house.

Like always, the customer service and the furniture selection is incredible. Will go back soon!!

My experience was good Alfredo was very attentive to my needs thanks

Best experience

Great customer service from Elijah!

The store has many options different variety of styles. Everyone in the store is super friendly. I was looking for a bedroom set for my daughters and I found it available and ready to be delivered. Prices are unbeatable. Great experience overall. Would definitely recommend coming here for sure!!!

I highly recommend this particular location! They have a large selection but mainly because of the experience with the saleswoman Adriana. She gave us space to browse was there when we had questions. She was very patient and priced out all our possible selections. In the end we were very happy with our purchase!

My spouse and I were there on 8 27/22. We just wanted to look around only and Ms Jessica Bennett took us under her directive. She worked so hard to get us to buy something (and we almost did) but we could not at the moment. Just know that if we do need to get something from City furniture or Ashley furniture we will be asking for her. We know we will be getting what we need from her extensive knowledge if the place.

I was in and out with a purchase in 1 hour. It was amazing and I’m receiving it on Tuesday.

Marcelo was a great salesman, he also had really good interior decorating skills so that we can find the perfect furniture for our home.

Excelente servicio muy bueno 👍👍👍 Jamas hemos tenido una atencion tan buena

Adriana was great. Very patient and helpful. A+

Was in and out in under 30 minutes all thanks to Alfredo!! Thank you for being so attentive and helping us make our purchase!

This store has lots of sales and the service was great and the furniture was beautiful I didn't know what to choose I wanted to buy the whole store🏺🤗 you know when you go in a store and you just want to take it all home🤣🤣 but u can't

I really went to just look, and I wasn’t sure about what I wanted, but Oscar was so pleasant and helpful, that I was able to find a bedroom set and other furnishings for my new home. I really appreciate his input and patience.A great impression for a first time visit.

On today’s date, my significant other and myself went to the Ashley’s Home Furniture in Cutler Bay. I was greeted by Mr. Justin who was excited and eager to help me find what I needed. Mr. Justin took us to see different types of beds in both Ashley’s Home Furniture and City Place Furniture. Once we found our bed frame we went over to find a mattress. We literally layed in about 10 mattresses until we found the one we wanted. Moments later, we started looking for a couch and once again we found the one we needed. Mr. Justin was not pushy unlike other associates, he truly cared and wanted to help us find the right fit. Mr. Justin, thank you and I appreciate you! -Kevin & Cinthia

Love buying at this location! My family always receives the best customer service! Ask for Bryce Powers, he is extremely patient and has so much knowledge about each piece in the store! He will definitely show you the best they have in store!

On two separate occasions in the months of April and June l visited the Ashley furniture store (in Cutler Bay, Florida)with every intention to purchase items. On both occasions the only person to say any thing to me was the door greeter. I walked around the store at least 45 mins both times looking for table lamps and accessories. Each times the associates walked passed me without a simple hello. On my last visit I pointed out to them how unprofessional they were. I found the items l wanted, my conscience would not allow me to buy them. Please do not spend your hard earned money in a business whose employees do not value you as a customer. Your money is helping to pay their salaries.

Great Service no problem at all finding what I was looking for as soon I walked in Alex approached me he asked me what I was looking for he showed me around and I found it thank you great work!!!!

Ashley furniture is the worst place ever. I moved from Miami to Kansas for job reasons. On April 10th 2022 I purchased due to promise it will be there by the time I move. I even picked items I settled for due to them lying telling me if I pick items of high inventory I shall receive it in time. It is now May 15th and when I tried to cancel they all of a sudden tell me the truck just picked up the items so it can no longer be canceled. Not only that, they lied completely to me. Now it will take 3-6 more week additional on top of waiting over a month for my furniture. I been stuck sleeping on the floor since April 12th since I do not have money to afford furniture due to them promising me my furniture so I got the credit card cause of it. Now I owe over $3000 and I don’t have not even a bed to sleep in. I am so frustrated and upset. I can’t keep sleeping on the floor honestly I have back issues and health. The sales rep lied, the manager told me she will give me credit due to the inconvenience and nothing was changed. It looked like she tried to stall me canceling just so the truck can pick up the items so it would not be cancelled and stuck me with waiting another 3-6 more weeks. I hope any customers who see this please do not ever shop at Ashley Furniture store they are complete liars. They would rather have me sleep on the floor and lie for their own commission

Ariel Alzar was out sales representative. We had the most pleasant shopping experience! He was knowledgeable, patient, and very accommodating to all our requirements. We love the furniture and we got a great sale!

Rodney was Extremely helpful, Thanks again

Omar was great and helped me with a set of awesome looking bar stools!!! Thanks!

We bought a new mattress - temperpedic with adjustable base. Marcelo was excellent, he answered all our questions and took time to demonstrate options. Thank you!

I purchased the Bruxworth Queen Upholstered Panel Bed I was searching for a sturdy solid bed to replace my five year old one which was about to fall apart. I went into city furniture I found one that I liked but the timeframe for delivery was too far I needed something as soon as possible, so I went over to the Ashley‘s furniture side I saw this bed but I was hesitant of the upholstery it was never my intention to get a bed like that I looked at the tone which matches my previous bedroom set I felt how solid the wood was how nice the upholstery felt and looked I took delivery of it on March 7 it’s amazing sturdy, strong, and very stylish it matches the white walls of my bedroom along with the previous bedroom set I couldn’t be more happy if you need something simple stylish and strong this bed it’s a must buy thanks to “Nikaury Saleme” at Ashley furniture of Cutler Bay.

(Translated by Google) I have to say that Ashley solved my problem, I changed my table and my chairs, I'm happy. Excellent. Thank you very much. (Original) Tengo que decir que Ashley me solucionó mi problema me cambio mi mesa y mis sillas estoy feliz. Excelente. Muchas gracias.

We walked in looking for a dining room set, Oscar greeted us and helped us find a nice set that would accommodate our family he was extremely patient and very kind.

We had a very positive experience. The sales person who assisted us, Alex S., was wonderful. Very helpful, patient and friendly, all while maintaining excellent professionalism. We will definitely shop at this store again. Thanks

Made a purchase today with exceptional customer service and great help with Anyelina Talavera. Great seller will be back!! Thank you again!

Was looking for a paticular cherry stained dresser to match my bed and side table I purchased years ago. Found a close matching dresser in Ashley furniture brand section and made a quick and easy purchase thanks to Rodney Mas.

Marcelo is a great person and extremely helpful. He spent time with us explaining about the product and it's quality. He gave great suggestions to help complete our room and dining room furniture. Highly recommend asking for Marcelo to help with anything.

Rodney was patient and courteous Thank you for an excellent service.

No complaints in the contrary great service as always by Daniel Arrivas..

our salesman Daniel was more a friend than a salesman, he had the time and patience to show us the entire store and helped us pick exactly what was right for us. 10/10 would recommend him to anyone, great customer service.

Happy with the services I received today 😀

Dina, from US1 Ashley Store knows very well all the financing options and offers, she answered all our questions, we are very pleased with her attention.

Profesional,corteus and frendly. We receive an excellent customer care.

Zumbara was Very sweet and patient assisting me. Very efficient and very attentive with me. I will definitely be coming back for my future furniture at Ashely’s Furniture on US1. Thank you 😊

I had a terrible experience with the cutler bay Ashley Furniture Store. The salesman wasn’t truthful about my delivery. He stated, a time line in which the furniture will be shipped and nevertheless a delivery date haven’t been provided. It’s been over a month and they blame it on the third party shipping and the shipping company blame Ashley Furniture. When I spoke with the salesman regarding canceling my order the salesman stated it was too late. I ask to speak with the store manager who was rude and very unprofessional. He didn’t offer any solutions nor did he refund me for my shipping inconvenience. After, all the turmoil and stress I’m already dealing with Ashley sent me a bill and expect payment, but I have no furniture and they have no ideal when the furniture is coming. I wouldn’t advise anyone to purchase furniture from them. I’m highly disappointed and I will never purchase from them again. The inventory is over price and the shipping is over price. The store is a reflection of the poor management and lack of customer service.

Kimberly from Ashley furniture was awesome and very helpful

(Translated by Google) Excellent attention!! (Original) Excelente atencion!!

Lovely house hold items, don't have a problem recommending someone else or even shopping there again.

Be aware. Delivery dated was set for a purchase. Waited until delivery date for they to tell you that the shipment was delayed. They were not clear and the salesperson lied in order to make a sale. Called for a cancelation and they told you that you need to sign paperwork to have the order cancelled.

Vanessa is an excellent sale person. Amazing time shopping

(Translated by Google) I think the furniture from City furniture is fantastic, there I bought some necessary things for my new home! Careful attention !! (Original) Me parece fantástico los muebles de City furniture, allí compre algunas cosas necesarias para mi nuevo hogar ! Atencion esmerada !!

Great service, prices and staff! Keep up the great work.

Great service, quality, and price. We visited the competition and it was just alright. For that reason my wife and I always end up buying at Ashley Furniture. Great financing too.

Amazing experience as a first time buyer for a new home. All thanks to Allen Gonzalez who provided great service as we made the purchase for our items. Definitely recommend going to this place to get great deals.

Spoke to Bryce! Awesome sales guy!

I was happy in the beginning as when I went, I was helped immediately and found a lovely sofa. I was told my sofa would arrive on October 27, 2021 and that if this should change, I would receive a call. October 26th came and went so I assumed I would be receiving my sofa on October 27th. I called to confirm and no one answered and I was sent to voicemail. Prior to being connected to the store, there is a message that says I can check the order status online. I check the order status and it now says 11/18. So not only did I NOT receive a call advising of this delay but no one at the store answers the phone or even reached out to me to advise this. I am now extremely unhappy as I now need to head to the store to see what is going on and possibly cancel my order.

Jim gave us an amazing tour of the furniture store and adjusted our tour to our likings. Jim gave us the best deals and provided us with all the details of availabilities. Thanks Jim

Beautiful furniture and sales representative are polite and patience

They are terrible when it comes to delivering furniture I've been getting to run around for months and months and months there you go that's what I think of them terrible service terrible place to buy furniture.

Daniel was very professional and took wonderful care of us. He was knowledgeable and polite and we would absolutely drive 2 hours from the keys to do business with him again. Definitely went out of his way to get us the best deal possible. Thank you again Daniel! Dave & Katy

I had visited this store quite a few times for a bedroom, living room and dining room set to remodel a new home but was still unsure of some pieces. This evening, my husband and I came across a very highly skilled and talented sales representative- Mr. Shah-K. He provided exceptional customer service by providing us with different styles on how to dress up certain pieces of furniture as well as explain- in full detail- the quality of those pieces. He was patient with meeting our needs and broadened our horizons by showing us other modern styles that we never even thought of looking into. He was able to save us a few bucks to obtain other great pieces of furniture. Special thanks to Mr. Shah-K for his hard work and dedication towards helping us make our vision turn to reality!! 👏🏼👏🏼🏠😊

The store and staff seem nice, we paid for our things right away and delivery dates have change multiple and still don’t have everything we paid for months ago and may have wait until February, months later and after original delivery dates…

Great furniture store, they about any style of furniture. Sales people are very good, all excellent shopping experience.

Covid has cause all furniture to be on back order. plus they are very expensive

(Translated by Google) Thank you very much Yassel Hernández for your help (Original) Muchas gracias Yassel Hernández por tu ayuda

My sales person Chris S.was very professional. He really knew his stuff. I was confused about what mattress to purchase and he really explained the difference. Will definitely be going there again..oh by the way Chris was not a pushy salesperson nor did he rush me or give me attitude..Thank you Chris

The store and the personnel do not care about your purchase! they told us that our purchase was available but was not. A whole nother month now it's supposed to be due and they're supposed to deliver it and it is still not available. They won't answer our calls they won't answer texts they won't answer emails and when we go to the store they say there's nothing they can do so now we're paying for furniture that we don't even know when it'll be delivered. This store and their people do not care about you all they want is your money beware!

A very friendly Welcome in the Store; we could go for ourself - because it is more relaxing - we like this !!! As we need someone to assist us to bying the Furniture we had a nice Lady ( Deena)she started her Job and did very well and for different Questions a second Lady helped. The complete nice new Furniture to an awesome Pricedrop is ready to pick up next Week!!! We are happy to came in today ; again - after we bought some Furniture over there in 2014!!!! We are really happy about this Place. Thanks to All!!!!

Milena was very professional, pleasant and informative.

(Translated by Google) Store ,, very good attention and services in addition to its products, designs and quality are spectacular (Original) Store ,,muy buena atencion y servicios además de que sus productos ,diseños y calidad son espectaculares

I am a return customer to the store. Although I have been to the store several times before, I met with Danny today. He really knows the inventory and listens to the customer to help narrow down the options and selections. He was very patient with me and dedicated a lot of time to me. He also knew when to pull back and just let me enjoy the browse. I was finally able to make a choice and soon will have my new living room to enjoy. I would recommend Danny to anyone who's having difficulty in making a selection. He was instrumental to this process and I am excited to be able to finally get new furniture. Thanks, Danny Fernandez!

Great experience. The worker was really nice and helpful. They had great furniture and selection. Overall it's a nice place and I didn't have any issues. (You can also sit and test the stuff which was really helpful in deciding.)

Recently purchased a Tempur Pedic mattress from City Furniture and was pleased with the transaction. Aside from the inventory providing a good assortment of mattresses, allowing me to make a qualified decision, my salesperson was very good. Her name is Isabel Perez, and her product knowledge was solid. Combined with a lovely affability that enabled a nice “human connection”, it made the process more enjoyable.

I was greeted as soon as I arrived. The sales person was very knowledgeable and once I advised him of what I was looking for he took me to several different displays that match my wants. I will definitely come back when I decide which room is next.

Great service by everyone involved in my transaction. Love this store!!

(Translated by Google) I bought a dining room set, I really liked it, the delivery was efficient, the day and time they coordinated with me. The attention when I went to choose my purchase was very good. Recommended 100% (Original) He comprado un juego de comedor, me ha gustado mucho, la entrega fue eficiente, el día y la hora en que coordinaron conmigo. La atención cuando fui a escoger mi compra , fue muy buena. Recomendado 100 %

(Translated by Google) Beautiful furniture ... an amount of variety for all tastes .... we were attended by an excellent saleswoman, super friendly, friendly and very professional ... her name is Isabel Pérez ... ask for her ... thank you (Original) Muebles bellisimos... una cantidad de variedad par todos los gustos .... nos atendió una excelente vendedora super amable amigable y muy profesional... se llama Isabel Pérez... pregunten por ella ...gracias

Great customer service I was able to order everything I needed for my home. And the sales person was very knowledgeable too. Thanks

Sales people are great. Furniture is lovely but I didn’t find what I was looking for.

I love the store and the personal that work there

I only leave reviews if I am blown away or horrified by an experience. & I want to say that MELISSA was amazing. It was my first time furniture shopping for my own apartment. I went in with the intention to just window shop to get an idea of what I wanted. & I ended up buying my living room couch and dining room set. Not to mention, I ALSO bought a new leather reclining loveseat sofa as a Mother’s Day gift to my mom LOL Melissa took her time to RESHOW me the furniture items I had taken pictures of during my first solo go around of the store. She knew where everything was by heart. She recommended furniture throughout the store based on what I said I was looking for. She knew the colors it came in and helped me figure out pricing, shipping, delivery & insurance. NEEDLESS TO SAY, she spent a very long time helping us. I am extremely thankful for her patience, experience and wonderful customer service. I highly recommend making your next Ashley Homestore appointment with her.

Awesome!

(Translated by Google) Very good attention (Original) Muy buena atencion

(Translated by Google) Very good service and quality of furniture. Very good communication and fast delivery. I am very grateful to City Furniture and its work team. I recommend 100% to buy in this furniture store 👍👌😊 (Original) Muy buen servicio y calidad de muebles.Muy buena comunicación y rápido delivery.Estoy muy agradecida con City Furniture y su equipo de trabajo.Les recomiendo 100% comprar en esta muebleria 👍👌😊

Great experience, not overwhelmed by sales associates. We were greeted at the front door by Kimberly. Looked, and found what we wanted and asked a few questions to Kimberly and she finalized the sale and we were done!

(Translated by Google) That place is beautiful, good attention and they speak of a lot of quality (Original) Ese luqar es precioso buena atención y te hablan claro mucha calidad

Was ok

The best price,and costumer service 5 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I love the customer service here. The staff is helpful and good humored. Love shopping here above all others.

I recommend this store and especially the sales representative Daniel Arribas for his professionalism

Thanks to Daniel Arribas, who was very attentive and organized. Excellent service throughout the store and a beautiful variety of products

First time visit after the pandemic started. The customer care and service was excellent. The cleaning was impeccable. Everyone wearing well constructed masks and hand sanitizer everywhere. Thanks!

My experience here were horrible. My order was mess up. Donot believe nothing a sale man tell you. Make sure you look over your invoice before signing your name. Trying to speak to someone was aggravating because no one do not want to take the blame for there mishaps. No one did not want to answer the phone.The only person I can say were very helpful honestly is the manager Natalie. I will never come here again.

Our sales rep Daniel Arribas went above and beyond in helping me select my furniture. Great customer service from start to finish. The experience was awesome. Thank you.

Great experience and the sales Rep Yuri Rodriguez was very helpful

Allen and Javon were a great help, we were able to find a mattress and stools in no time after weeks of looking in other places and we’re so happy with everything!

After visiting 3 other mattress stores and greeted by sales person with bad attitude( not to mention that those stores were empty) I finally found the best customer service at Ashley Furniture !!! Thanks to Allen Gonzalez I was able to buy the perfect mattress w/super base everything I needed it at a great price and finance deal! I appreciate the dedication and all information given for each mattress we saw. I highly recommend this store specially at Cutler Bay, FL Thank you again!!!

Looking for furniture family homes

Malli was awesome! She helped my mom and sister funding her dining table! I went back looking for a desk and she helped me! So nice!

This store is setup very nicely. There is no-one pressuring you as you walk around. From previous purchase experience , Ashley's furniture are very well made and long lasting. I highly recommend this store. Sales man Mr Abreu is very knowledgeable in all questions regarding the furniture, warranty, finance options. I had no doubt placing my order with Mr Abreu knowing that I made the right choice for many years to come with my new purchase.

Looked around for 15 minutes and not one sales person asked if I needed help or was even around for me to ask a question. The one salesperson was helping another customer and I had to interrupt her to see if anyone else actually worked there. The sales person that did finally come was of no assistance and had to keep walking away to ask questions. The service was terrible I ended up just walking out and not purchasing anything.

Mally was great... she gave me an awesome customer service ! Very satisfied with my purchase.

Daniel Arribas great customer service. If you go to the store, look for him!!

Bryce was very helpful provided excellent customer service , very friendly.

Poor customer service

They were very professional

Justin one of the sales rep is very nice, no pushy and he help you a lot!

(Translated by Google) We loved the quality of the living room, and the discounts at this time (Original) Nos encantó la calidad del living room, y los descuentos que hay en esta epoca

Nice and clean place. Very nice staff.

The associate that helped us out was great, his name was Larry. He was helpful, but also gave us our space to browse. I've had some really annoying furniture store salespeople that hover and try and guide you towards pieces they want commission bites from. So I appreciated his patience with us. The delivery and the product upon arrival, however, were pretty rough. They did show up earlier than expected, which isn't an issue at all, so that was a plus. But, my girlfriend answered the door for the delivery and said the two delivery men made her feel uncomfortable taking our delivery in. On top of that, our TV stand came in beat up, missing pieces of the frame, uneven and poorly assembled shelves, the back piece that encloses the shelving was punched in and heavily damaged, as well as some scarred screw holes from missing hardware. Luckily, I'd purchased insurance protection for the item, so it's no big deal in the end, but we'd just moved here, and were watching TV off totes until our TV stand came in. So it was pretty disappointing opening up the box to finding a mangled unit inside. All in all, the experience shopping and the furniture to select from was quality, but everything after that was some what of a let down.

Extremely friendly staff! Very attentive and actually listened to what i wanted and helped me pick out the perfect piece we needed. Thank you Santiago Aguilera for all your help!!

The salesman very attentive

Idk

(Translated by Google) Excellent service! (Original) Excelente servicio!

Salesperson Adriana was helpful, courteous, knowledgeable and very supportive. A really great experience

(Translated by Google) Excellent personalized attention from the seller Felipe Bustamante, as well as the entire work staff, I love the store, as well as all the products they offer. Thank you and I recommend Ashley Store for your future purchases. (Original) Excelente atención personalizada por parte del vendedor Felipe Bustamante, así como de todo el staff de trabajo, me encanta la tienda, como todo los productos que ofertan. Gracias y recomiendo a Ashley Store para sus compras venideras.

Awesome

Great selection and deals on couches

Salesman Matthew was excellent. Due to Covid I didn’t want to go into the store, so I Called the store in Cutler Bay, Fl. Matthew walked me through all my options, including features and materials available. Even shared his opinion as to which one was the most comfortable and he was spot on! I live 3 hours from the store yet I received my delivery in 3 days! I Loved the fact that for a minimal fee I have 3 years of worry free service. Financing was quick and easy.

(Translated by Google) Please write this so that others do not make the mistake that I made of buying a warranty in this store that is useless because when the furniture breaks, they send a person who takes some photos and then call you and let you know that it is not You can change the furniture that they offer a 30% discount so that you buy another or that is, they sell twice what does not work ..... I give it a star because there is no less ... (Original) Por favor esto lo escribo para que otros no cometan el error que cometí yo de comprar una garantia en esta tienda que no sirve para nada porque cuando el mueble se rompe t mandan a una persona que toma unas fotos para luego llamarte y dejarte saber que no t pueder cambiar el mueble que t ofrecen un 30 % de descuento para que compres otro o sea t venden dos veces lo que no sirve.....le doy una estrella porque no hay menos....

I had been browsing online for awhile looking for the perfect sectional waiting to see if any would come in stock. I finally just decided to call the Cutler Bay location and spoke to Naushad who was so very helpful. I sent him photos of the sectional I wanted and he was able to find it in stock and show me a Live Photo of the actual color. I even asked him to take a few measurements and he was happy to do so. Thank you Naushad!!!

Genesis helped me find the Perfect bed sets for my kids. She was super friendly and knowledgeable about the products and knew exactly what to show me after I described my vision! Will definitely be returning to this Ashley’s!

Excellent service! Mr. Rufy Abreu greeted my mom and I with friendliness and kindness and assisted us with much professionalism. We walked out of the store feeling very satisfied with our purchase. Thank you!

Santiago was patient and informed. He listened and provided options and clear information for decision making. I would recommend his service to others.

(Translated by Google) Excellent, very professional attention, Danny Fernandez, I recommend it 100% (Original) Excelente atención muy profesional , danny Fernandez la atención lo recomiendo al 100%

Danny Fernandez was very professional and knowledgeable and patient. He showed/explained all the offers that were offered. And also gave us recommendations, making our decision alot easier. Directed us where we needed to go and was always available to answer our concerns

No high pressure salesmen Shop at your own pace and when you do need help, they're there to please. Did not find what we were looking for. however, because of the service I Would recommend this store too all.🤙🤙🤙🤙🤙

Danny Torres at this store is the best customer service experience we’ve ever had with buying furniture. He was attentive and friendly. Made sure we were shown all options available so we left happy (which means he’s patient too!). Highly recommend him to help you if you’re shopping at this location!

Everything was excellent. The associate that helped us was very patient and a great help

Was very helpful and courteous! Thankyou!

We recently bought a new home and needed to furnish multiple rooms. This store had a plethora of choices!! We spent hours in the store with our sales rep Bryce guiding us and educating us on the products. He was so very helpful, transparent and kind. He is an example of how to sell and treat a customer. I highly recommend this store and ask for him. He will not steer you wrong. We will be back soon to complete our home look soon.

Great Selection of furniture.

Genesis Estrada was so nice and very helpful. Showed us the entire showroom including city furniture’s showroom as well. Took her time with us one on one.

Very great salesperson. Santiago was very helpful and knowledgeable about the store. He never pressured me and provided stellar service!!!

Delivery crew was very professional and did a great job.

Great service

Great first time experience. Elijah was very friendly and helpful.

Good place and incredible attention..

Great customer service ! Prices to fit every budget ! Wide selection of furniture !

Alex at City Furniture Cutlerbay was AMAZING from the great greeting as we walked in to all the explanations he gave us on the mattress we chose he even offer a mattress protector. We will come back and I my buy from Alex

Great experience. Salesperson, German Ortega, was very knowledgeable and helpful.

I never write reviews, but I feel that I need to share my experience to ensure that no one else goes through this! First off, I chose to come back a to Ashley Furniture – Cutler Bay because of the great experience I received 3 years ago. I went to the store specifically looking for a bookshelf. Once I found exactly the bookshelf I wanted, I asked for someone to assist me. An employee indicated the GERMAN ORTEGA would take care of me. At first, German happily came to assist me until he realized that all I wanted was a bookshelf and that I specifically wanted the display. He started to give me attitude and spent 15 minutes of our interaction basically trying to convince me not to buy this bookshelf. Then, when I reassured him that I still wanted to purchase the product, he went to another colleague to get the price reduced to the display cost. As he is walking to his colleague, he ROLLED his eyes and NODDED and let his colleague know that he ended up with a customer only buying a bookshelf. I understand that these individuals work with commission, but customers should not feel belittled and uncomfortable during a purchase. We are currently in a middle of a PANDEMIC and people have lost their jobs and are financially struggling. If a customer wants to buy the display product because it is cheaper and it is available for purchase, then the customer should not be treated so HARSHLY because it is not ideal for the employee trying to receive commission. If that is the case, then please stop selling the displays. Customers should not feel degraded. When I went to pick up the product on the day/time that we agreed on, he continued to give me attitude. He was upset at the time I got there even though that was the time that we agreed upon. Overall, my whole experience was horrible. I am not planning to make any further purchases at this location.

Great prices... worth the holiday weekend jaunt.

Elijah Williams made the experience simple easy and quick. Very grateful for his help and advise. Very happy with our purchase.

I give Ashley Furniture Store in Cutler Bay a 10/10! They were wonderful!! Bryce, our sales guy, was polite and extremely helpful and knowledgeable. After about a week of going from store to store we found our perfect sectional with chaise at Ashley! Can’t wait to get it delivered. Highly recommend this place. Ashley, you have a customer for life!

Mr. Guzman was very attentive and gave us all the information we needed to make the correct choice ,he was very nice and the experience was great thank you !

Great selection, good prices... ask for Justin, he was the absolute best. Updated 9/1/20*** Still waiting for the last piece of my sectional. I missed my delivery on Friday because I was in the backyard and even though I called and requested a redelivery, they gave the piece to a different customer and now I have to wait yet another month to receive it. I made this purchase 6/30/20. This is ridiculous.

Good customer service totally satisfied

Furniture shopping today wasn't bad at all. I had my mind up what I was looking for & found it quickly. The price was not bad for the ottoman & got an additional discount for paying cash. I enjoyed my schopping thanks to Alex.

Bryce, was amazing salesperson. Quick , knowledgeable and no shark tactics. I highly recommend this store and there personnel.

(Translated by Google) You go for a price of 399 and when they give you the total it adds up to 700 dollars from where they get so many charges (Original) Vas por un precio de 399 y cuando te dan el total suma 700 dolares de donde sacan tantos cargos

The customer service was very good but I didn't find what I was looking for.

Bryce Powers did an excellent job in helping me buy my first furniture set.

Great customer service.

Bought a chocolate leather couch under 6 years ago and immediately the dark color started wearing off. We thought it was our 17lb Havanese dog so we let it be. After a few more months we noticed it was coming off everywhere. Its like it was painted by a child with water colors. The leather underneath still looks good but the staining horrible for what i paid for. Just in time to be out of warrentee. Be careful with their leather. This pic is only a section, its everywhere. What a waste of money.

The customer service was very poor, we went through the store complete and nobody approached until when asked for the Manager the store and associate apologized first and give us an excuse for short staff but and least someone said “hi”. but my disappointment the associate was very in a hurry to finish with us. I’m very disappointed with the Customer Service in that “Store” I’m not returning ever

I wish I could give them zero stars. We went by the store and the items that we wanted didn’t have a price on them. They finally gave us a price and we were scheduled to receive the delivery on the 7th of August; when we received it the item was completely destroyed and we had to send it back. The door was hanging and the frame was broken. The sales man advised me they don’t have any more in stock but he was finding out if they could sell me the floor sample. Time went by and I didn’t get a response so I called and told him to cancel the order and he said he will. I don’t get any confirmations and letter that day I get a call from the warehouse telling me that they could deliver one by the next Tuesday and I said ok. Monday comes by and I didn’t get a confirmation for delivery so I called and I was told they didn’t have in stock and they special order, so at that time I had no choice but to cancel the order and I wasted about 2 weeks in this process.

I’m not a fan of buying from big box stores but the folks over at the cutler bay Ashley Furniture/City Furniture have make you feel like you just walked into mom/pop shop. A1 customer service. Justin, Marcelo, and Sayid the GM all tailor your visit to your needs. They have a wealth of information and don’t mind the questions. They’re never disappointed. I’ve been going there for almost 10 years now.

Bad Quality of the merchandise I received a coffee table and was damaged the box semi open and the top had scratched , I called their customer service and they said that somebody will call me so talk about the issue I AM STILL WAITING ,,,,,,

(Translated by Google) It is of very low quality. If you don't buy the guarantee they give you repaired chairs that's what they gave me. Do not buy the guarantee because we are only 2 adults in my house. There are no children, no animals. The first thing they told me I don't buy the guarantee. The furniture is 7 months old. And pay them. In 5 months. We have been with Covid for 5 months. I'm a nurse, I don't stay home. It's just my husband. I have practically used my dining room 2 times with my husband. What they had glued came off. In the store they say. They can't help me. I don't want the chairs. They are new. 2 times we sat down that furniture does not work. Furniture is useless. (Original) Es de muy baja calidad. si no compras la garantía te dan sillas reparadas eso me dieron. No compre la garantía porque solo en mi casa somos 2 adultos. No hay niños, no hay animales. Lo primero que me dijeron no compro la garantía. Los muebles tienen 7 meses. Y los pague. En 5 meses. Llevamos 5 meses con el Covid. Soy enfermera no me mantengo en casa. Es solo mi esposo. Prácticamente he usado mi comedor 2 veces con mi esposo. Se despegó lo que habían pegado. En la tienda dicen. No me pueden ayudar. Yo no quiero las sillas. Están nuevas. 2 veces nos sentamos no sirve esa mueblería. No sirven los muebles.

Amazing customer service, great furniture pieces. Ask for Rosy Leon if you are in Cutler Bay location, very patient and helpful.

Lovely store just found that they are a bit on the pricey side, agreed that quality comes at its cost but still

Yessss

Ashley furniture environment was safe and friendly...it was a pleasure shopping there!

So during Covid my husband I decided to get a dinnet set, we had previously seen it in the store in Doral. We decided to go to the store on US1 in Kendal for the ride. Everything went well with the purchase when they deliver the table and chair, they delivered the wrong size table. I had to then argue with the manager for them to pick up the wrong table and bring me the right one in a decent time frame. It took two days and that was with me following up everyday. You would think the sales person would have called to apologize, nothing crickets.

Bryce Powers is great, He literally made me believe in your stores and today I came back because of his excellent customer service and Ashley merchandise is great. Left in love with our new bedroom,

ASHLEY HOME STORE IS THE WORST! I ORDERED A LIVING ROOM SET IN MAY AND WAS TOLD IT WAS BACKORDERED AND WOULDN'T BE DELIVERED UNTIL JULY. LAST NIGHT I RECEIVED THE CONFIRMATON TEXT THAT MY ORDER WOULD BE DELIVERED TODAY. THIS MORNING, IN PREPARATION FOR THE DELIVERY, I REMOVED MY OLD LIVING ROOM FURNITURE FROM THE HOUSE AND PLACED IT IN THE DRIVEWAY TO CLEAR SPACE FOR THE DELIVERYMEN. THE DELIVERY TRUCK ARRIVED WITH ONLY A SINGLE OTTOMAN, NOT THE CHAISE, AND NOT THE SOFA. I CALLED CUSTOMER SERVICE AND WAS TOLD THAT THOSE 2 PIECES WILL BE DELIVERED AUGUST 20TH. MEANWHILE IT HAS RAINED ALL DAY AND SO MY EXISTING FURNITURE THAT I HAD TAKEN OUTSIDE IS TRASHED AND NOT SALVAGABLE. THE 2 CUSTOMER SERVICE REPS I SPOKE TO BASICALLY TOLD ME THAT I'M OUT OF LUCK AND THEY WILL NOT COMPENSATE ME IN ANY WAY. SO I AM STUCK WITH A SINGLE OTTOMAN AND NO WHERE FOR MY FAMILY TO SIT FOR 4 WEEKS DURING THIS PANDEMIC. THIS IS A DESPICABLE WAY TO TREAT A CUSTOMER. NEVER AGAIN WILL I SHOP AT THIS AWFUL PLACE.

Great service. Larry was very helpful and patient. They have a great selection.

Larry, my salesman was very courteous and professional. He worked with us to meet our needs.

Selected one star because otherwise unable to write a review , I bought a stand tv ONLINE on May 15 , it has 3 pieces so about 2 weeks after that they mailed 1 of the pieces , the other one it’s supposed to come on July 25 and the third one on august 31 , there was no info at all about how long would it take , on July 3 after a month calling and leaving messages I was able to online chat with a representative , Caroline , she told me that she was unable to cancel my order because was over 30 days that I purchased the tv stand , I will never buy or let any friend or family member buy at Ashley.com , its extremely abusive and dismissive in their behavior .

Great store a special thank you to our sales representative, “Monet Guardado”. She went above and beyond to meet all our furniture needs. We will definitely be back.

(Translated by Google) Good deal Loved it very friendly good deals better than rooms to go (Original) Buen trato Me encantó muy amable buenas ofertas mejor que rooms to go

IT WAS VERY NICE TO HAVE A SALES REPRESENTATIVE LIKE MONET GUARDADO SHE HELP US TO DECIDE ON WHAT STYLE WE REALLY WANNA IT, VERY ATTENTIVE AND PROFESSIONAL JUST LIKE HER MANAGER MANY SUAREZ REALLY GOOD TEAM THANK YOU FOR EVERYTHING!

Monet was amazing. Very patient, pleasant and was able to realize what my taste was.

Ask for Bryce!! He is absolutely amazing! He will be sure to assist you with all that you need till the very end. I had an issue with my dinning table getting delivered, but he made it his duty to help me, even on his day off.

Horrible customer service... They do not tell you that delivery was pushed. When the product supposed to come on Monday now it going to come at the end of the month 2.5 weeks later. Also, person who answer the call was rude and did not tried to help with this situation. I'm very disappointed in their services...

I had a great experience. Elijah was an excellent salesman. He worked very hard to accomodate me a matter of fact he went out if his way to help us.

Santiago was amazing! Very helpful. I highly recommend him!

(Translated by Google) Good attention and service. Adriana Ulles helped us a lot with everything we needed ... Thank you City Furniture ... (Original) Buena atención y servicio.Adriana Ulles nos ayudó mucho con todo lo que necesitamos...Gracias City Furniture...

Chris Sterlin was very helpful, had lot of knowledge and and made our choices easy and simple.

Awesome service from Pedro Crespo, highly recommend

It was good

Justin was an amazing help he knew actually what our vision once we explained it to him. Made this process easy and stress free. Great attitude and very pleasant.

My husband & I had been furniture shopping the entire weekend, when we decided to stop by Ashley. Finally, we found exactly what we were looking for. The staff was wonderful, Christopher Sterlin, did an incredible job working with us on all our wants & needs. We will definitely shop at Ashley again.

Michelle and Larry were great! They provided excellent customer service and are a valuable asset to City Furniture. They've acquired loyal customers for all our future furniture and accessory needs.

Ariel was a great salesman. Very welcoming and showed us every couch and made our searching very easy.

Very good attention coming from Daniel Arribas but can’t say the same for the others.

Excellent service! Our sales associate, Yurisleidy, took her time with us and was super patient, helping us narrow down our final choice.

(Translated by Google) Excellent (Original) Excelente

Sales lady Mariana did a fabulous job working with me to find exactly what I was looking for and in my price range. She is an amazing sales representative very sweet, caring, and patient. Made my first time buying very pleasant. I thank Mariana, her manager and staff for the kind service, price, and attention they gave me.

I had been web shopping but went to the store because of a promo that was sent to my email. I picked out three sofas from the ad and decided to go look at them. None of the three were available in the store though they offered to order anything that I wanted. I hesitated on that because they didn't have swatches for the colors of the furniture. I ended up buying a different sofa, and got a good deal, but now I'm not so sure about the purchase...I'm feeling alittle "bait and switched".

Helpful sales person, Rafael, with a wide variety of merchandise & a wide range of prices. Flexible delivery days. The best part was I hate pushy sales people and this is not a business that has them.

We had a great experience at Ashley furniture yesterday! Claudio was very knowledgeable on all of the furniture in the store and was also very professional and courteous. He was not a pushy salesman like I’ve run into in the past, he was very patient and went above and beyond to show us how different styles combined and looked together. Well done young man. Ashley furniture has a great salesman in their Cutler Bay store! Go see him.

Santiago was great! Nice personality, great sense of humor and very diligent. Super professional and attentive. I would definitely come back for future purchases solely based on this experience. Thank you, Santiago!

Do yourself a favor and DO NOT order from this company or their owner city furniture. Yes they are very nice in the store when you’re buying but if you run into any issues upon delivery it is an absolute nightmare to correct. I have never experienced such terrible customer service before. UPDATE: the social media team reached out to us and was very helpful with trying to resolve the issue. They worked to send out a replacement piece for the defected piece of our new sofa...twice. Luckily they would follow up with phone calls so we didn’t have to go through the regular channels. Unfortunately each piece they sent had issues with it. They offered us a third replacement but we finally decided to stop getting replacement pieces and they offered us a portioned refund.

Loved the furniture. Alex was very helpful and professional.

It was good

Disappointing! I ordered my furniture in November, it is now mid-February and still nothing to show for my purchase! Once I wrote a bad review, I feel like a push for my furniture was made when prior to I couldn’t even get any updates! I am also switched and transferred to everyone in the store, because the managers refuse to speak with me. I had the staff update my address information for the furniture to be shipped to me, and that was not even done properly! I called the store 18 times to get my address updated again, and literally the phone was never answered. I then called customer service and after being on hold for 30minutes, was told my address cannot be updated at the time and would have to continue to wait! Hopefully I will one day see what I’ve paid for!

We visited different furniture stores but in Ashley furniture we find a multiples choose, styles and prices that it’s accessible with any people.

Wonderful experience Matthew was extremely helpful and all went very smoothly

I would like to inform Ashley furniture that Santiago provided me with the best service I have ever experienced at Ashely furniture. He was referred to me by a friend and I can honestly say I will be referring Santiago to all my family and friends. Thank you Santiago for all your help and making the experience in buying home furniture the best!

I’m really shocked that I was asked to give a review for this store after receiving the worst customer service in my life! I made an order in November and it is February and the store never follows up with me on the progress of my order! I called today and they told me that they would be able to get an estimate of when my order will arrive by March, and then I am sure that they will keep delaying and saying that it will arrive in 3-5 weeks like they’ve been saying to me for the past 3 almost 4 months! I wish I could find a corporate number to find out what is going on with my order and why this store which is not very busy can’t even complete my order!

Thank you Kelsey and Michelle at the Ashley Cutler Bay store. Both are wonderful salespeople!! I will continue to shop Ashley because of them! Ty!

I purchased a bed from the Ashley Furniture in December. When I purchased the bed the support was incorrect. The representative told me not to worry about it and that he would order the missing pieces and that it would get to me by December 20th. December 20th came and went and nothing was received. We moved and as we are disassembling the bed, we realize this was never done. So I call customer care. First person I spoke to (Miguel) told me he did not find the order and that I needed to speak to the showroom. After disbelieving me that the showroom closed, he transferred me to the nearest location. I spoke to a sales associate (Coralisa) who told me she could not help and transferred me back to customer care. There I spoke with another representative (Julissa) who told me she couldn’t help me and that I had to speak to the EXACT associate who promised me that I would receive these pieces by Dec 20th. I asked her what would happen if he is no longer working for the store and she had no response. So I escalated the call and I asked to speak to her supervisor and she transferred me to Reginald, who later informed me that: 1) I was not speaking to the right department bc he was in the warranty department, that 2) what I wanted was “impossible” and that there was “no redress”, 3) who wanted to REPEATEDLY transfer me back to the showroom that I TOLD HIM DID NOT EXIST BECAUSE IT CLOSED and who 4) FAILED TO LISTEN TO WHAT I WAS SAYING and was simply doing everything possible to tell me my son’s bed was an AS-IS purchase even though I told him I don’t know how many times that the ONLY reason I did not cancel the sale at the very moment I purchased it is because the Ashley Furniture Associate PROMISED me he would get me the proper support delivered to my house by December 20th at no charge. I advised this was an oral promise (and thus, a legally binding contract by Ashley Furniture to me) and he continued saying sorry there was nothing he could do. I spent TWO EXHAUSTING HOURS on the phone with FIVE different people who DID NOTHING, who DIDNT CARE about my four year old son’s safety and who sucked the little energy I had today out. I AM NEVER AGAIN BUYING FROM THIS COMPANY THAT DOESNT CARE ABOUT THE SAFETY OF THEIR CLIENTS. THEY WOULD RATHER SAVE $100 THAN MAKE SURE THE PRODUCTS THEY SELL ARE COMPLETE... THEY REPEATEDLY REFUSED TO BELIEVE ME WHEN I TOLD THEM THIS WAS PROMISED TO ME. I felt like I was being called a liar every step of the way today, over and over. As an attorney, I found this treatment to be APPALLING. If I ever treated one of my clients like this, I’d have a bar complaint knocking at my door within a week. This treatment of me as a repeat client was DEPLORABLE. I urge you to spend just a little more money and buy furniture from a more reputable place.

Excellent saleservice person Christoph excellent price.

It was a bad experience with this store. I ordered alot of things I paid on 17th. They told me some of the them it will be delivered on 21 st and the rest of them it will be delivered on 22nd. I went to City furniture to pickup my order and i asked they about my order from Ashley that I must receive everything today but till now I didn’t receive any call or anything. It shows for them it’s rescheduled on Monday 27th without I know about the rescheduling. They will force me to change my flight ticket that I must travel Friday. Be aware of them because they doesn’t respect there delivery appointment.

This is the worst Ashley furniture in the whole United States. They lie about everything including their promotions and purposely missed to inform you about things resulting on overpayments. They will destroy your credit!!! Additionally their delivery personnel are very irresponsible and they broke both of my lamps upon delivery day while assembling what I purchased which it was also wrong since the sales rep "Edwin" tried to deliver me the wrong items which it was a cheaper version of what I picked, resulting on myself calling his top chain. Do not go to this location at any cost if you love your clean record and the money you work hard for. STAY AWAY!!!

Perfect furniture buying experience.

I found what I needed with the extraordinary help of Yurisleidy. She is patient and has exquisite taste. GREAT ADVISE!

Had a good experience in person at the store when I placed the order. However, the delivery company made a rather large mistake with the headboard for the bed, rendering it useless. I've been getting the run-around from Ashley since then. Call to the national customer service # and they said no ETA on replacement headboard and that I should contact the original sales associate. I've reached out to the original associate, Edwin Guzman, multiple times by email, text, and phone. He never responded to ANY. I reached him only once by phone, and he said he needed to speak to corporate and get back to me. He still hasn't gotten back to me. I'm still sleeping on the floor due to Ashley's mistake with the bed. Extremely frustrated and have no idea what to do.

Salesman was very professional yet friendly he showed us the product show excellent knowledge of his inventory overall an experienced above and beyond expectations.

Danny provided more than the customer expects...excellent service and very professional*****

Ashley is my favorite furniture store! But this time I'm very disappointed with my purchase. I thought this was a pretty sofa however, I spent $2,000 for this sectional and it was a waste of money, also purchased a matress for $4000 and I'm very happy with it but this sofa is already ripped and the feathers are all over the sofa and the floor they're coming out of the pillow holes ridiculous. I have warranty but I'm stuck with this cheap made sectional until I decided to throw it away . Of course this has nothing to do with their excellent customer service but lately they are selling cheap made sectionals.

We are satisfied with the customer service we received and the purchase we made. Thank you!

Had a great experience when purchasing furniture on 11/25/19 but then it turned out a nightmare from hell. Placed a order to be delivered before Christmas and was told my order has been delivered to a different island which the invoice says the right place On there, not sure how this happen but I’m mad. Call to make a complaint on 12/1/19 but have not heard anything back from a supervisor From the store location or customer service which I believe is a joke since I just spent my hard earn money and can’t get answers on when I will receive my furniture.

My husband and I have had positive experiences with Ashley Furniture in the past. Our dining room table, our son's bedroom set, and our family room couch and love seat were all purchased at Ashley, with no complaints. However, our most recent experience has been an ordeal. We bought a couch, chase, and love seat with Edwin as our salesman. Upon delivery, the fabric on the chaise was torn. The man who delivered it wanted us to keep it. We refused delivery. When we received the new chaise, we discovered later that day that the back was wobbly, like a loose tooth. Within one week of the couch being delivered, the center bucket seat was completely caved in.Now we have to wait two weeks for the furniture repair team to come assess the damages. This furniture is clearly poorly made and the team has been less than forthcoming. We cannot have family over for the holidays. Thank you Ashley Furniture. Now we cannot have family over to enjoy our furniture as we had planned.

Alex was so helpful and patient with all my questions and concerns. Awesome experience! Thanks Alex!

once they finally delivered the furniture, having it for an extra 2 weeks, the bed frame came cracked completely and they had to take it back, will not get another one replaced for another week! after looking at the quality of material, you are better off with another brand, its very cheaply made

Our Sales Representative was exceptional, totally professional, knowledgeable and friendly. We could not be happier with the service we received.

We had a good experience at this location. No pushy sales reps, just nice and helpful when you need them. Great solid furniture and simple process if you are ready to buy.

Love Santiago! His energy! And amazing customer service! We had fun picking out pieces for our house :)

We were amazed with the amount of various furniture that was in one store. Esmeralda was so wonderful to work with. She showed us options, gave her input (in a helpful way,) and made sure we understood everything. Never once did we feel pressured to make a decision to purchase. She was so helpful and patient with us first time furniture buyers. We’ll be sure to shop with this store and Esmeralda again soon.

Our sales person, Iris, was great. She listened to what our needs were and showed us all options. Finding our sofa and mattress was a breeze.

I love the selection they have! Santiago was so helpful and guided us to the perfect purchase. Will be back soon!

i have a great experience! Kris, our salesman was very helpful and patience giving us different options and a good deal. We were very with the attention given to us.

I went in search of a large sectional and ended up at Ashleys in Cutlerbay. This location has more selection than the one in Kendall. Alex was the sales associate that helped me and he was great!! So patient and listen to what I was looking for. He wasn't pushy or annoyed by all my request and or questions. I left with a great deal on the large sectional I had been looking for.

Excellent customer service. The sales rep really helped me find the right pieces of furniture for my new home. Plus, when the delivery arrived, the crew that brought the furniture were very efficient and pleasant as well as advised me as to how to use my furniture. This was a great delivery experience.

Danny was great and easy to work with super helpful! Thanks guys!!

CLAUDIO WAS AWESOME MADES US FEEL COMFORTABLE AND WAS SUPER KNOWLEDGEABLE

Santiago was really nice and helpful, you shoul have more people like him, store is very clean price are very affordable and delivery was fast.

Great quality of furniture, amazing team at the store, excellent service, nice environment, lot of fun.👍👍👍

Just bought several rooms of furniture from Santiago. Great service

(Translated by Google) Quality (Original) Calidad

I was greeted by Iris for a Labor Day sale, she was very informative and was helpful and answered all of my questions...I wasn't quite ready to make a purchase that day so I came back the next day and unfortunately Iris was not there, I was very sad! However, Edwin came to save the day! He filled her shoes with ease and was extremely detailed and friendly..he took his time with me and was very thorough! I was able to get a bedroom set and mattress and boxspring set on sale! Edwin and Iris are amazing! I came back just because of Iris, and Edwin sealed the deal! I am so grateful that they were there! Such a beautiful store and wonderful employees, I highly recommend them both to anyone!

WORST SHOPPING EXPERIENCE I HAVE EVER HAD!! AT LEAST 8 SALES PEOPLE WORKING AND NOT ONE HELLO FROM ANYONE. I AM A 50 YEAR OLD WHITE MALE. TALK ABOUT RACIAL PROFILING. WOW. SALES PEOPLE WOULD WALK RIGHT BY AND SAY CAN I HELP YOU TO SOMEONE ELSE??? BLONDE HAIR AND BLUE EYES AND 155 LBS. GUESS I DIDN'T QUALIFY TO BUY FURNITURE.

I always like there selection and their friendly customer service agents

Great service with Jessica Hernandez. I really enjoyed her. Keep up the good work and customer service 👍

Delores and the management staff was very helpful and knowledgeable about the merchandise we purchased

Sales associate GG was the best I will only deal with her for any home purchases that arrive in the near future. She is awesome and is a credit to the store!!!

Great prices and customer service.

Excellent experience Dolores help us with every thing we need. Thanks

I haven’t received my furniture yet but my shopping experience with Claudio was amazing! We wanted to tweak the set that was displayed on the showroom floor and he was so helpful. We were able to mix and match and find the perfect dining room table for us! We can’t wait to get it!

Sales person was very Informative. Word of advice make sure you choose your sales person carefully the first person I had was horrible, the second gentleman i went too was awesome and knew what he was talking about made my shopping for furniture so much easier.

Everyone I spoke to on the phone was super helpful and friendly! Dolores specifically is the one that helped me! I’m 3 1/2 months pregnant and my fiancé and I has been sleeping on a air mattress living in our new place u til we can buy a new bed. The air mattress deflated in the middle of the night as soon as we woke up we were like oh no we need a mattress, TODAY! The cheapest place we found online was Ashley furniture the bed I wanted was $244 online I believe but when I called Dolores mentioned the mattress was $399 in store :( she honored the online price and was super helpful throughout my entire ordeal. We had to pick it up at the warehouse in Tamarac which believe me after sleeping on the floor we did not mind! Lol! In total it came out to $262- we purchased the queen hybrid bed in a box and this is about the comfiest bed I’ve slept on! It works well with my back I’m petite and not used to this belly lol! Definitely would recommend Ashley furniture to anyone !!!

My parents were looking to furnish their living room and the management team went above and beyond to get us the perfect pieces to make their house, their home and make sure it fit their budget. It was both a welcoming and an amazing experience after all.

My husband and I went to purchase bedroom sets for our master bedroom and our toddlers bedroom , we were assisted by Omar and I must say he was AMAZING . Super patient helpful and knowledgeable. Thanks to him we were able to find everything we needed and love the items as well . We are extremely satisfied with our experience but Omar truly made just that much more of a top notch shopping spree. I would recommend the store and Omar as the go to guy. Thank you so much! On behalf of my husband Denroy R. and I . 👍🏼

Great store with even better staff. Alex was the member I had and he was great. I traveled all the way from Key West to purchase furniture so it was great that he listened to my interests and showed me exactly what I wanted. He was super knowledgable and got me in and out of store so I could tend to other things. The manager even made sure to go around the store to ensure every customers needs were met. Would highly recommend this location.

I had two sales associates helping me. They both went above and beyond. They worked well as a team and I couldn't have had a better experience! The one associate was Dolores Navarrete. I don't remember the other gentleman's name but he was excellent also.

This was our first time ever coming in Ashley. We were welcomed in and our wait for help was not long. Mr. Edwin was AWESOME, he treated us very good, he worked with us not knowing what we had in our pockets. The other representatives were great to. Love the store. It’s was a great pleasure shopping there and we will be going back.

I have always had a great experience while shopping at ASHLEY and choosing great quality furniture for my home.

Would like to start by saying that staff was super friendly and showed excellent customer service. My sales man was Santiago Aguilera he was extremely helpful very nice and kind. I was very satisfied With my purchase and the service I received. I will be back to purchase more furniture thanks to the great service I received.

Went for labor day sale. Was greeted at the door by Iris S. and a trainee. I was very specific in what I was looking for and she went directly to it. She was conscious of my price range and specifics. Very detailed and knowledgeable about the products and sale but also about the purchasing and financing. She was friendly and engaging in her conversation all the while coaching a new employee. Kudos to her training style as well. Great experience will continue to shop here from now the variety is truly worth it.

Great staff great products

Ashley Homestore was the third store we had visited that day and we were greeted and helped upon arrival. We were taken on a very informative tour of the furniture we opted to view. The employee was friendly,honest, knowledgeable,and professional at all times. It was a great experience and we were relieved that our journey to purchase new furniture ended that day with a great experience. Will definitely come back for future purchases.

Great service and furniture

(Translated by Google) little assortment (Original) Poco surtido

Great service! Thank you

Santiago was extremely helpful and the prices were great. We will be back.

(Translated by Google) Very expensive, but very good treatment by the seller (Original) Muy caro,pero el trato muy bueno por parte de la vendedora

I went to this store and everyone was very helpful. I already knew what furniture I wanted and I was in and it within 15 minutes! I have no complaints! They are awesome

Received excellent service . Salesperson Claudio Albuquerque was awesome at the Cutler Bay location

Iris and Claudio A. were extremely kind and patient. They answered all of our questions and concerns. Definitely look for them when shopping.

Great place to shop very reasonable prices!

Great customer service all around, from the buying process to the delivery. Very pleasant, hardworking people. 10/10 highly recommend this place!

After having an issue with an online order, the associate manager, Bryce, suggested that I come into the store only to push me onto another associate that wasn’t trained in what I needed help with. He did not assist her the entire hour I was there and I left without the problem solved or my order placed. It is clear that Bryce and other associates are ONLY concerned with commission. I watched him assist multiple customers during my time there even though HE suggested I come in and knew the associate he forced me on needed help. I feel bad for Rhonda, she was awesome and he was of absolutely no assistance. It’s obvious when all you want is the money.

(Translated by Google) Very good and professional (Original) Muy bueno y profesionalidad

Sales rep. Danny Fernandez was exceptionally helpful. He made this experience painless and easy. He looked out for our best interest. We will definitely recommended Ashley Furniture to all of our friends and family!

Our rep, Nestor, was very helpful and highly responsive.

I had the pleasure to have Danny the store manager assist me with my purchase! He was knowledgeable and most importantly patient ! I will recommend his services to anyone!

Danny helped us to find a great deal. He had so much patience and dedication to me and my husband. We loved the deals and variety of furniture they had at the store. Everything was very fast.

Fast acknowledgment as soon as I walked in...help was immediate. Found what I needed and went over different price matches with me to get the best deal.

(Translated by Google) Excellent place !!! Exceeds the expectations of any client who wants to furnish their home .... Spectacular! Very professional service and attention from everyone, especially Daniel Fernandez, very dynamic and practical, with knowledge of their profession. ... I would recommend this place to any friend or family. ..It is the best!! Quality, Price are incredible ... Everything manufactured in the USA .... Recommended 100% (Original) Excelente Lugar !!! Supera las espectativas de cualquier cliente que desea amueblar su hogar....Espectacular!!! Muy profesional el servicio y la atención de todos, en especial de Daniel Fernandez ,muy dinámico y práctico ,con conocimiento de su profesión. ...Le recomendaria este lugar a cualquier amigo o familia. ..es Lo Mejor!! Calidad ,Precio están increibles...Todo fabricado en USA....Recomendado 100%

Danny was very helpful and showed me many options.

(Translated by Google) Claudio is very patient, he took care of us very well and I managed to get my husband to buy the Bunk bed, something that is very difficult to achieve !!!! Thanks to Claudio we have Bunk Bed !!!! (Original) Claudio es muy paciente, nos atendio super bien y logro que mo esposo comprara el Bunk bed , algo que es muy dificil de lograr!!!! Gracias a Claudio tenemos Bunk Bed!!!!

Great Service from purchase through delivery. Very pleased.

The sales rep Alex Solozabal was incredibly helpful, made sure that we were completely happy with our purchase.

Even though the dresser, mirror, and night stands that I wanted was discontinued, Danny helped me find a similar set. He had an amazing attitude and patience. Thank you!!!!

Sales representative was very helpful and extremely patience. Very happy with the service

Me and my husband have purchased several different things from the store in the past two years. Everyone we deal with is always professional friendly and they take their time to show you around the showcase rooms. I highly recommend this store for anyone to use in the future and I will be back to continue shopping with them.

The family and I were warm welcomed by Nestor as he was there to assist with the many questions we had. Also good input on choosing the furniture for the master bedroom. Great all around guy!!

Bryce and Iris were such a huge help. Customer service is what makes a business last.

Kelsey Roundy was very helpful in helping us select our furniture. However, the delivery process is very unorganized and I feel I was lied to on receiving a piece of my furniture. I was told it was “broken” but I rescheduled the piece for delivery because the driver was late and on the day I was suppose to receive it, I was told I wasn’t getting it because it was damaged due to unloading. I assume it was given to the next customer in line to receive this piece of furniture, I hope I am wrong.

Danny, the sales associate was amazing! Extremely knowledgeable and professional. Great experience!

Our salesman, Danny, treated us very well; very patient, answered all our questions, provided my wife and I with great customer service!

Had an amazing experience. was allowed to walk the store and once I had questions the assistant manager was right there to answer every single one of my concerns. guided me to the right mattress to purchase and I am anxiously waiting for my delivery everyone here is very friendly the store is very clean and I would totally recommend at least checking it out if you ever need any furniture.

Very nice the attention very professional and friendly

Had a great experience buying experience. Bryce was a great help, he was patient, knowledgeable and resourceful in helping us find our perfect fit sofa! Very happy with the experience and my purchase.

Salesman Danny F. Was awesome. He answered all my questions and showed us many options. He’s very knowledgeable and nice. Anyone that can deal with my kids like he did can get 10 stars!!!!

Claudio was very attentive without being pushy. He was also very funny. I will definitely ask for him next time!!

Bryce Powers went above and beyond to help us. He was very knowledgeable in all the furniture and getting the best deal for us.

Daniel was great. I was in and out in 10 min. I knew exactly what I wanted and not once did he pressure me to purchase anything else. Thanks

I had a wonderful experience with a great salesperson Iris. She is patient, kind, knowledge, honest, attentive and thorough. She answered all my questions ( a lot ) to my satisfaction. I would definitely recommend her to my family and friends!

(Translated by Google) Very good shop, they serve you excellent and they will always try to find you the best for you (Original) Muy buena tienda, te atienden excelente y siempre tratarán de buscarte lo mejor para ti

I’ve never bought before in City/Ashley Furniture because I always thought their products were pricey. After shopping around, I must say that their quality is one of the best from all the furniture stores in South Florida and I couldn’t be any happier with my purchase. I bought a kids bedroom for my niece which she will use for a long time. Not to mention, the sales team in store 08 and 41 are extremely helpful and very friendly. Definitely will keep shopping here!

My family worked with Alex and Manager Danny at the Cutler Bay Ashley Homestore. Alex went above and beyond to show us everything and provided valuable input to purchase furniture for our home. Throughout the process, he was extremely patient and helpful. Additionally, Danny was there to answer any questions we had and spent plenty of time with us to explain everything. We had an amazing experience with both of them, and are extremely satisfied with our experience at Ashley. Thank you Alex and Danny for beautifying our home - we appreciate it so much!

We first stopped at City Furniture looking for a small armoire. The saleslady that tended to us was not very helpful and we felt ignored. No other person helped us. We left and we decided to go next door to Ashley Furniture, where Mr. Danny Fernandez greeted us with a smile and made us feel very welcomed. He was very helpful and we ended up purchasing what we were looking for. Now this is Outstanding Customer Relations!

Danny was excellent as always, very happy with my purchase and service.

Claudio Albuquerque did a fantastic job helping us . One of the best sales person they have at Ashley HomeStore.

Excellent customer service. Bryce was informative and courteous. He took the time to explain the products and the store specials/deals. Very satisfied with my experience.

Our Salesman Claudio presented himself with professionalism and a great personality. He made my wife and I very comfortable when responding to our questions and concerns of products we were interested in purchasing. I would like to commend him on his salesmanship I will refer family and friends to him when they shop at your Ashley Furniture Store. Thank you

Mrs Navarrete is awesome I felt comfortable and did not feel pressured. No sharks here. The furniture is beautiful. Thank You

Claudio was an excellent representative of the company! He patiently listened to our vision, price checked each item we were interested in, and offered special ordering options for items that were not carried in store. He helped us find the best deals, and for that, I would return to him for all future furniture needs.

At first my review was going to be 👎 NO stars due to the outcome of my first delivery. I was told my items were in stock, was called to confirm address & that my items were on their way. Then, come to find out at delivery, one of my couches was on backorder for a month. I was mad! 😠 My family was coming into town, I needed this sleeper pronto! I will not say what I told the rep that sold me the couches, because you know from my tone, it was not nice. BUT I will say that Danny Fernandez the assistant manager in Cutler Bay did his JOB for 10 stars! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I got my couches in perfect time! They look great! Thank you again Danny for turning a frustrating & upsetting situation to a happy customer that will be shopping again at your store.

Omar was so helpful and knowledgeable- I recommend the Cutler Ridge store to anyone.

Danny Fernandez is amazing! My boyfriend and I just purchased our new home furniture and he was extremely helpful with choosing what we were looking for. Anyone thinking of purchasing furniture here should definitely ask for him.

Thank you DANIEL FERNANDEZ for everything it was such a great experience!

Great experience in the showroom choosing bedroom sets and living room with Bruce. Delivery not so much. I bought the most expensive bedroom set in the showroom Ave paid for assembly, only for it to be build without the cross boards on the bottom being installed. What did I pay for then? Bought a very expensive sectional that was almost $4,000 and finally today after 2 months it is finally fully functional!! They did this to me on a previous visit and I thought it was a fluke. Seems like it is the norm. And if you buy insurance (they promise you full credit if youI don't use it) and items were damaged during delivery and you call for items to be fixed. They charge it to your insurance instead of their mishandling of pieces. In the end you never get that insurance money back. Overall would never use them again. I spent life 10,000 cash with them last month, which I would have put ít on a credit card to dispute. VERY UNSATISFIED!!!

Claudio went above and beyond to ensure that we purchased what we wanted! He showed us the whole show room as we looked for our new tv/living room... The whole Ashley store experience was a very good one! Thank you for all the help and suggestions Claudio!

DANIEL WAS THE BEST

I love

I had a great shopping experience with Dolores Navarrete. She was smart, kind, patient and knowledgeable.

Was patient to show us all options

Did not buy yet, but the sales person, Dolores Navarrete was awesome, thank you.

Ronald was very responsive to our needs. We went in knowing what we wanted and he didn't waste our time trying to sell us things we didn't need. Delivery was on time and well communicated by Ronald and drivers.

Just a fantastic experience, Alex was a great sales associate, very knowledgeable.

Very courteous and professional people and beautiful furniture.

(Translated by Google) Very friendly and very nice furniture. (Original) Muy amables y los muebles muy bonitos.

Went to Ashley’s today looking to purchase a desk for my office. Was greeted by Delores, who was extremely pleasant and helpful. Found what i wanted, purchased, set up delivery and I couldn’t be any happier. Delores made the whole experience great from beginning to end!

Great customer service. Daniel was fast and knowledgeable. Sent me pictures of the item in his store as I live out of town. Will definitely purchase with Ashley and this store again.

It was a great experience buying furniture at Ashley Furniture. I felt in love with the Dining Set and the quality and price is awesome. I also got a beautiful coffe table. The sales person Iris S was super polite, patient, professional and treated us in a very friendly manner and explained all the terms of financing. We thanks Iris for going the extra mile to make us feel happy about shopping at Ashley Furniture! 😊

Nice furniture that is a bit cheaper than the sister store city furniture but i have found some good accesories here.

Very quick, informative, and nice. Was able to receive the best deal.

Iris was amazing, helpful, and considerate to our families needs very informative, and explained the company's police's thoughly. I will definitely be back to see her!

(Translated by Google) Excellent attitude and always willing to offer the best service and collaborate in the options that the store has at the moment to give the best prices thanks ☺️ Claudio (Original) Excelente actitud y siempre dispuesto a ofrecer el mejor servicio y colaborar en las opciones que tiene la tienda en el momento para dar los mejores precios gracias ☺️ Claudio

We have bought most of the furniture in our home at Ashely furniture store. We love their selection. On this occasion, we were looking for a new bed and mattress. Claudio helped us and he was very knowledgeable about the mattresses. He was very thorough and made sure our order was placed correctly. We had a very good experience.

Great experience. Danny Fernandez helped me find what I was looking for at the right price. Highly recommended.

We had the best and most kind woman help us find our perfect couch! Rhonda was awesome! She has the best customer service and helped us find exactly what we wanted and helped save us money! I will definitely go back to shop there as long as she is the one helping me!

Alex, was patient and let us explore. But, he was close when we had questions.

I have at this point purchased master bedroom, 4 kids bedroom set. Living room and I just purchased a new dining set! The quality is perfect and the service is amazing! Completely satisfied with all my furniture.

Great variety customer's service and excellent furniture quality.

I had a most pleasant experience during my visit to your store. Thanks in large part to Iris who proved to be helpful and knowledgeable Her easy going manner and witty banter kept us feeling as though we were among friends the entire time

Our sales girl was incredible informative concerned about our needs professional friendly was assertive and was very very very very polite she is an asset to this company should be considered for management possibilities unbelievable service I will go back and buy repeatedly if all your employees are like this this would be amazing her name is Iris super super super professional young lady we bought a beautiful sofa and accessories we're going to go back to buy the top-of-the-line bed which massages the snore bed she's incredible thank you so much to Iris.

Claudio was fantastic, he was friendly, professional, and knowledgeable.

Nothing but great service at the Cutler Bay store. The assistant manager Bryce was beyond amazing & went above & beyond to make my first time Ashley Furnature buying a smooth & easy process!!! Thank you, won’t be my last purchase with you all !

Alex was great. Simple and fast!

Claudio was wonderful !!!

Claudio Albuquerque did a wonderful job

loved My experience at Ashely’s! Alex was very helpful and helped me get the couches I wanted! Thank you Alex!

Kelsey Roundy was a pleasure to work with. She made us feel like we know her for years so friendly and mostly not a pushy sales person. We will definitely return to Ashley and only deal with Ms. Roundy

Everyone was really friendly. Claudio Albuquerque was very nice and answered all our questions. He knows his job well. Thank You!

I went into Ashley Furniture looking for new bedroom furniture. Claudio greeted me at the door with a big welcoming smile. I told him what I was looking for and he showed me a few different options. He was friendly and professional. Not sure how long he’s been working there but he is certainly an asset to the company.

Claudio was Amazing very knowledgeable and attentive!

The most friendly and thorough customer service I have received from a furniture company, I will definitely continue giving them my business!

I was so glad I went to Ashley I found what I was looking for and I'm so happy and Dolores was awesome the fact that she called me and ask me if I was happy I believe that's called great service thank you

Went in there during the weekday and it was not packed, friendly reps were helpful and not pushy, plus great selection and showroom

I love this store Iris was very helpful ❤️

Danny Fernandez took care of us and made our experience a perfect one! I highly recommend this Ashley location and Danny specifically for anything you need.

The sales rep Kaitlin (not sure of the spelling) was extremely pleasant and helpful. Also, we couldn't have the delivery until we moved and Ashley Furniture was very accommodating. The delivery was on point, as well as the staff. Thank you for a very stress free experience.

Claudio did an awesome job. He took the time for me to place my order for an item that is only available from headquarters. 👍🏾

Danny Fernandez was professional and courteous and got us in and out in 20 minutes

We were assisted by, Danny Fernandez today and it was a very pleasant experience. He was very informative and found us a mattress within our budget and needs. We look forward to doing business in the future and will recommend friends and family. We got an awesome price, in fact it was the best on town without having to give up quality. 5 stars welll deserved for the great customer service.

Thanks to Iris, the sales lady that helped us today at Ashley. My aunt, who is in a wheelchair, came in today to buy furniture. Our sales lady was so patient , she showed us all the sofas we were interested in and didn't mind taking time with us. We purchased 2 sofas and 1 love seat for a great price.

I had a great experience. Went in and Danny Fernandez took care of us. We gave him a description of what we were looking for and he took us directly to what we wanted. Great customer service. 2nd time purchasing at this store and will continue to do so!

Beautiful furniture store with many different options. Customer service is excellent & this location in particular is by far my favorite. From the moment you walk in you are welcomed and asked if you need help finding anything. Everyone is very helpful. My salesman Mr. Palacios was the best and very professional. He helped me find exactly what I was looking for and gave me a great price for everything. He was so nice and patient with me and really took his time with me and helped me find exactly what I was looking for. This is the type of customer service more places need these days. I was so happy with this experience. Thank you! I will definitely come back again and will be referring this place to all my family and friends.

(Translated by Google) Ernesto was very excellent at helping us. The quality of everything went super well. (Original) Ernesto fue muy excelente en ayudándonos. La calidad de todo salió súper bien.

Danny was very patient and extremely helpful!!

(Translated by Google) Beautiful shop (Original) Bella tienda

Great experience all around. It was such an easy checkout, we actually were sitting on the couch we decided to buy and placed our order right there. Claudio is an awesome guy and was a great help! Ashley furniture deserves so much more recognition!!!! Great store, great prices & great customer service.

I was assisted by Dolores, she delivered an excellent service, very patience and proffessional, will definitely come back for future purchases.

Iris Salgado was my Sales Associate and she was incredible! Very knowledgeable and professional. I would recommend her and Ashley furniture to all my friends and family!

We had a great experience for our first time at Ashely’s furniture. Danny Fernandez was our sales rep. and he was so helpful and patient with us. We got all of our furniture for our first home.

Very happy with my visit. The selection was good and my salesman Claudio was great!! Looking forward to coming back.

Very nice experience. Claudio was very courteous, professional and knowlegable. Good selection and very good prices💵 We'll be back😊

Danny is amazing, this is the second time in two months that we’ve been in the store for major purchases, after our first successful visit with Danny we called to make sure to come back on a day he was working. He’s friendly, conscious of your budget and quickly learns what you’re looking for so the options he presents are in line with what you’re looking for. He knows his products and also makes good suggestions to protect your investment. Ashley Furniture has good products with a lot of options to choose from to serve many different styles. We’ll be back!

Danny is a true professional, was very clear with the delivery policies and procedures. A pleasure working with him!!

Claudio was very helpful, has great people skills and made the purchase stress free. Ashley has a great patio furniture selection and prices.

(Translated by Google) Very professional service and explicit in all details by the one who attended us. Thank you. (Original) Muy profesional el servicio y explícito en todos los detalles por parte del que nos atendió . Gracias.

Salesman Danny Fernandez was very friendly and knowledgeable with every question I had. He was also very helpful when I changed the initial order and bought another couch.

Excellent service received by Mr. Daniel Fernandez. Although I did go with knowing exactly what I wanted to purchase. Daniel patience and product knowledge is what helped me decide on the beautiful piece I purchased.

Our experience was amazing . All our needs were met with a kind and helpful attitude

Bryce's was very helpful. Good products and a fair price.

It was great Danny Fernandez was knowledgeable and we had a pleasant experience

Kelsie was very helpful. She was knowledgeable and gave great suggestions on different sectionals and accessories that we needed. They had a great sale no interest for 72 months. You can buy a lot of furniture with that deal. The reason for the 4 stars is they didn’t have everything in stock. We have 4 different diliveries scheduled over 2 months.

Ashley furniture best customer service ever the young man Bryce power was very helpful and patient and understand my position and he help me with what i need to get thank you so much.i definitely would recommend and freind.

Excellent customer service.

Had a great experience today at Ashley Furniture. Was helped out by Danny, he provided great customer service. Very informative! Took his time explaining options and wasn’t trying to rush a sale. Went in looking for sofa and left with a better option.

Product and delivery was great

Danny was very helpful and very honest!!!

I had a nice experience overall at the store today. Danny the assistant store manager was very helpful. Not only with me, but as well with other customers that I saw him interacting with.

Great experience - very patient. Excited about receiving our new chair. Worked with Danny Fernandez.

Great experience and excellent customer service. Was helped by Said, he was amazing and super patient. Very happy with the bedroom set I purchased, was delivered on time and set up without any issues

Beautifull sofa sleeper!

Excellent experience. Quick! Very helpful as well. Highly recommend!

Quality furniture and excellent customer service

Bryce was extremely helpful. He had great energy and was able to give us options. He helped us furnish the whole house.

(Translated by Google) Excellent atention (Original) Muy buena atencion