Ashley Store | Cutler Bay, FL 33157

It was the first time we visited Ashley furniture at Cutler Bay. The exhibition area was huge, clean, very beautiful and organized. The seller had a great attitude to help without being aggressive; he actually just told us how to move around and left us find what we wanted. He was very patient and helpful with the details and explaining all the benefits. There were all kind of furniture from complete rooms to small decoration items. I felt wonderful buying in person because for a sofa you definitely need to try before you buy. I can not recommend this place enough and I will return when I need more furniture for my home.

(Translated by Google) I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . (Original) Les compre varios articulos entre ellos una cama queen que tiene funciones de subir y bajar piernas y espalda y las patas se torcieron pedi la garantia e inicialmente me dijeron un mes y ya paso me cambiaron la fecha y sigo esperando muy malo el servicio post vent y la atencion pesima ya no deseo la cama quiero mi dinero y me dicen que no, no entiendo pues este no cumple mis expectativas quiero hablar con una persona sobre mis derechos como consumidor que se que me protejen les falta empatia para con los clientes, mal servicio. I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. .

While I did not physically go into the store I still received exceptional customer service/support. I ran into some IT issues trying to place an online order and when I called I was fortunate to get Kelsey on the line. She was quick, informative and patient. The order was placed effortlessly within 15 minutes.

Yuri rodriguez took time to explain to us about which kind of dining table in wood(color) will look better. Also, for delivery and assembly. She is awesome.

Very patient and helpful!! Will be back again in the future!!

Big thank you to Ariel Alzar ! Great attitude , extremely helpful from the beginning to end of our purchase. Giving us space and time to make our decisions with no overwhelming feeling of someone following you. He knew how to handle our requests and many changes we made to our order with a smile and professionalism. Great guy ! Thanks again

Bryce was extremely helpful. He had great energy and was able to give us options. He helped us furnish the whole house.