Ashley Store Cutler Bay, FL

DK was great!

I am so happy with the service. The person who attend us was the most professional sales person and with a lot of patience thanks to him. We made a good purchase.

Professional staff. Courteous and welcoming. Great customer service! Many beautiful quality selections to choose from with reasonable prices. . I recommend this store very highly!

I want to thank the staff for their hard work and professionalism. Everyone is so helpful and well informed. I feel home among friends. Thank you so much!

(Translated by Google) I loved the experience... Ray Williams gave me the best attention, very attentive and professional... very good service, I was delighted with his work ♥️♥️♥️♥️♥️♥️♥️ (Original) Me encanto la experiencia...Ray Williams me dio la mejor atencion muy atento y profesional ..muy buen servicio quede encantada con su trabajo ♥️♥️♥️♥️♥️♥️♥️

We had a great experience at Ashley's Furniture, and the standout was Alfredo. He was kind, helpful, and truly amazing. He guided us patiently, helped us find beautiful, high-quality furniture, and made sure we got the best options within our budget. Alfredo is the reason we decided to stay and buy everything there—thank you for making it so easy and enjoyable!

Had a pleasant experience here. Was created at the door and just wondered the store and took pictures of what we wanted. Was nice to not have the employee following us around to where we felt rushed or that we were taking too long. Go to this store, you won’t regret it!

We had an excellent experience! Agustin was highly professional—he answered all our questions thoroughly and gave us the time and space we needed to make our decision. He was also very discreet and clearly knowledgeable in his field.

Exceptional customer service from Felipe Bustamante at the Cutler Bay, Florida location. Went above and beyond in helping me pick out furnishings for a whole apartment on a budget and on a short timeline. Very pleased with my in-store experience and am likely to return in the future. I had to make several changes to my initial selections and they were very flexible and helpful. If you visit this location, ask for Felipe, he’s the best.

Just getting in and we were received by a very polite, friendly and knowledgeable person that help us out during the entire process of buying a couple pieces of furniture and made everything smooth and fast for us. So happy and glad we make it to the store and meet Beto. Ashley’s by far the best furniture store in town!!

Excellent

Augustin was terrific. He listened to our specific inquiries, made excellent suggestions before showing us several items. In the end we purchased two items which will be terrific in our home. Overall an excellent experience!

(Translated by Google) DK gave us excellent service (Original) DK nos dio un excelente servicio

Very Accommodating

We needed a good quality power recliner immediately the same afternoon. My partner has just undergone painful shoulder surgery and has not been able to sleep in a bed. The sales rep, Adriana Ulles, was extremely helpful and said that while most deliveries would take some days, she offered a floor model at a discount. And set up for delivery to the house in 3 hours. Recliner arrived as promised!! Thank you Adriana and Ashley House!! Michael and Stephanie

Great! Sales person just heard what we needed and found the sofa for the date and time we needed. Awesome experience!

Best part no one hassled me went in found what we wanted paid for it and left. Our sales rep was outstanding we will be back.

Great Service by sales person Rosy Leon in Cutler Bay. Anyone needing furniture or Mattresses please come and see her.

Augustin Pena at Cutler Bay store was awesome. He was knowledgeable, patient, and helpful.

The Sales Rep , I think her name was Rosa was extremely helpful

Bryce helped us out buying a new mattress, bed frame, and couch! He was absolutely incredible, stayed in our price range and helped us find pieces that were comfortable and pet friendly/ easily washable. He made what we thought was going to be an overwhelming experience very easy and smooth- thanks Bryce!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! Amazing experience from start to finish! The service and professionalism were top-notch. Our salesman, Rufy, went above and beyond—his knowledge, patience, and understanding made the entire purchasing process smooth and enjoyable. Highly recommend working with Rufy and this Ashley furniture store Cutlerbay!

Gabriel Romero was professional, polite and patient. He makes shopping at Ashley a pleasure.

Bryce was awesome. Promote him.

Thank you Alfredo for your great kindness and service, we will definitely be back to buy again at cutler bay store.

Best and very helpful flexible salesman Mr.Gabrial and his manger .Thank you for helping me

(Translated by Google) This place is amazing. The furniture is very nice. I'm very pleased with the service and the furniture we chose. Thank you. (Original) Este lugar es increíble, muy buenos muebles, muy complacida con la atención y los muebles que escogimos. Gracias

Gabriel, was most helpful with me finding counter seats that matched the idea of what I was looking for.

(Translated by Google) Beautiful (Original) Bellos

I love city furniture. Milly was so helpful and so kind. I would definitely recommend to show in this store.

Good service

Easy buying experience with German

(Translated by Google) I love the quality and customer service they offer, especially Mr. Alfredo Villasmil, who is very attentive and his advice is assertive. A great seller. 100% recommended. I will definitely continue buying. (Original) Me encanta la calidad y la atención que ofrecen al cliente en especial el Sr Alfredo Villasmil muy atento y sus consejos son asertivo un gran vendedor 100% recomendado sin dudas seguiré comprando

The delivery is really bad. They charge $149 for Premium Delivery and the the delivery comes way after the promised time.

I had an excellent experience the person. That help me was very nice with excellent customer service skill his name is Pablo

From the moment I walked into the store I was greeted by Alfredo’s warm welcome. He asked all the right questions, what were we looking for, our budget, and our style. Once we share what we were looking for he expertly guided us through the store and showed us our options. He made our experience wonderful, first with his expertise and all without any high pressure sales tactics. We told him we needed a couple of days to make our decision. We called him a couple of days later (he gave us his cell phone number) and he made plans to come in at our convenience (a few hours before his scheduled time). We finalized everything rather quickly and set up delivery for a few days from now. To say that this experience was better than expected is an understatement. Thank you Ashley Furniture and Alfredo. We will be back!

Gabriel Martinez was professional and very accommodating to my specific needs. Felt very at ease never pressured. Would definitely use him again just because of his knowledge and demeanor.

Adriana did a great job in filling my expectations.I got exactly what I wanted

Excellent Customer Service, Fast Delivery

Agustin Peña is the guy to see at Ashley Furniture. Very knowledgeable and helpful.

Very nice and professional

Great place to shop.

Great customer service, very attentive and helpful!

(Translated by Google) Very good service and quality of furniture (Original) Muy buen servicio y calidad de los muebles

German was awesome, very helpful and got us setup with a bedroom set and mattress. Will be going back to see him for my next furniture purchase.

Excellent customer service. Patient, flexible with choices. Made shopping a pleasure. Nausead sales rep highly recommend.

(Translated by Google) Today we made a purchase at this furniture store. Rufy served us, and we had the best experience. We left very satisfied. Exceptional service, 100% recommended. (Original) El día de hoy tuvimos una compra en esta mueblería nos atendió Rufy y tuvimos la mejor experiencia.Salimos muy complacidos.Un trato excepcional,recomendado 100 por ciento

Rufy was very professional,friendly,pleasent to deal with and did a great job

Excelente service, Jim was extremely helpful to attend all our needs.

(Translated by Google) The store seemed spectacular to me. Gabriel Romero served us and made the experience unique. He explained everything in detail and helped us a lot. Highly recommended. (Original) La tienda me pareció espectacular nos atendió Gabriel Romero hizo que la experiencia fuera única nos explicó todo con detalles y nos ayudó muchisimo súper recomendado

Excellent experience and service. Pablo Hernandez was our salesman and he did an excellent job at making our vision come true. Very professional! 10/10.

We visited Ashley/City Furniture this past weekend and had the pleasure of working with Julian. He was very patient and kind, and helped us find exactly what we were looking for. My family and I have shopped at Ashley/City Furniture for years and have always had a great experience. We can't wait to receive our new furniture! Thank you for the excellent service provided!

Great customer service from German & JC. Appreciate the patience. Amazing.

(Translated by Google) Very kind Andriana (Original) Muy amable andriana

(Translated by Google) Excellent service and attention, especially the agent Adriana Ulles, who was very attentive throughout the entire process. I highly recommend her. (Original) Excelente servicio y atención, en especial la agente Adriana Ulles, fue muy atenta durante todo el servicio. Se la recomiendo.

(Translated by Google) Excellent service completely satisfied thank you (Original) Excelente servicio completamente satisfecho gracias

This place is amazing! Great service from Roofie. I definitely will recommend to everyone I know.

Perfect visit!!

Excellent

Thank you Gabriel for your great assistance and customer service.

Sales Manager Pablo Hernandez is such a professional i will refer anyone to go see him. A + experience...

My husband and I came to City Furniture to browse around for a couch we have had in mind. Augustin, was the best person for us today! He was the most thoughtful, patient person ever. He was so helpful and willing to go the extra mile for us and our decorating decisions. I am so happy we met him and how he helped us with our decorating journey. Thank you so much!

Al was super helpful and just overall amazing!

Excellent and personalized service.

Excellent!!!

We had the best experience at Ashley Furniture today, Felipe was extremely professional, tried his best to get us the right deal and we left totally satisfied. Felipe and Ashley Furniture made our shopping experience worth every penny.

I love the costumer service. Felipe was so nice and explained to us the details of the mattress we are buying. Thank you.

Great service !!!!!! JC Guevara and Rufino Pelagio are both very professional

Great service

Joselin Vergara was the bomb! Thanks for your help.

German rate a 3.5 slight attitude but manager at Ashley rate a 5 star ⭐️ love my purchase!!!

(Translated by Google) Good deals (Original) Buenas ofertas

Laz was most helpful with a purchase involving a client from another state.

Great customer service by DK

Buying experience was super pleasant. German was very knowledgeable with all the items and was very welcoming. I definitely recommend everyone to shop here with German

(Translated by Google) Very happy with Jocelyn, who treated me very kindly and professionally, I recommend her. (Original) Muy contento con Jocelyn que me atendio muy amable y Profesional la recomiendo

LAZARO IS THE BEST! Give that man a raise

I would like to commend Ashley furniture for having such a professional salesman working for them Mr alfredo who was with us yesterday evening at 8:30 it was closing time he professionally came to us and with all the patients in the world assisted us in picking out furniture and making sure that we were completely satisfied he demonstrated many functions of the sofa bed we were looking for he patiently let us look at all the models and prices and he also helped us pick chest drawers for my husband and I under the pressure that he was he had to close quickly but he did not let that get in the way of making us feel completely happy satisfied professional all the way giving us his best input and his professional opinion he checked my husband's credit even up right there and then wanted to see if we can apply for an increase in credit so that we can also buy other extra amenities I am completely convinced that Ashley furniture over passes supersedes everything once expectations I commend Mr Alfredo and from now on we will completely change over from rooms to Go and be faithful customers with Ashley furniture thank you so much for allowing us to experience such excellent customer service under the circumstances and I'm switching over from 25 years of being a faithful customer of rooms to Go I will completely be a faithful customer now and I will tell all my friends and family to be able to be part of the same experience that I have had thank you very much and I hope that this review will allow Mr Alfredo to receive the compensation he needs as an excellent excellent professional salesman thank you very much.

Great service, very helpful staff!. I highly recommend this place.

(Translated by Google) Very good attention provided by Beto, wonderful service. (Original) Muy buena atención brindada por Beto, un maravilloso servicio.

(Translated by Google) My experience was excellent. Alfonso, the young man who served me, was wonderful. I truly recommend buying from Ashley and looking for Alfonso. Thank you so much. (Original) Mi experiencia fue excelente Alfonso el joven que me atendió fue maravilloso de veras recomiendo comprar en Ashley y buscar por el joven Alfonso. Gracias mil

DK was an amazing, he helped me through the process of finding a beautiful sofa set! I would definitely recommend going shopping at Ashley’s furniture and the financing was easy!

Very knowledgeable and friendly

Great experience salesman Augustino was awesome, informative and patient.

(Translated by Google) Ask for Beto, excellent seller, the firm has very good prices (Original) Pregunten x Beto excelente vendedor, tiene muy buenos precios la firma

I chose this color not gray

This store is amazing!! Joselin was so amazing and helpful through the whole process suggested things that I where in budget and not outside of what I was willing to spend💕

Great service. Allen came on his day off to accommodate me and my sister were shopping for furniture. He was patient with two women shopping while we kept changing our mind. I highly recommend him.

Alfredo Villasmill was amazing! I really appreciate his customer service, he was very helpful and attentive.

Thank you Rosy for your assistance!

The woman sale, Ms Ulles, was above y beyond, show me everything, hiper gently, kind and professional!!!

Allen was very helpful and professional in leading me to the correct product that I wanted

Loved shopping at City furniture / Ashley Furniture. As soon as we walked in, Bryce was there to greet us. He was very attentive but also giving us our own space to shop around without any pressure. He was intelligent and knew the inventory! Definitely recommend shopping here and ask for Bryce!

(Translated by Google) It was a very professional and excellent service from Joselin Vergara. I loved it. (Original) Fue una atención muy profesional y excelente de joselin vergara . Me encanto .

(Translated by Google) Excellent service Jocelin, thank you for your service and attention (Original) Excelente servicio Jocelin gracias por tu servicio y atención

(Translated by Google) Excellent (Original) Excelente

Great Service

Bryce was very very helpful and helped us with many option to pick from. The experience was great!! Will definitely come back!!! Thank you Again

(Translated by Google) Very kind attention from GERMÁN ORTEGA EXCELLENT (Original) Muy amables la atención de GERMÁN ORTEGA EXELENTE

Maribel Mendez was a helpful, friendly person who helped me with choosing my new couch. She was most patient and willing to listen to my questions or concerns. Will certainly recommend her to anyone who needs help with choosing new furniture.

The Sales Rep never sent me my quote. I even texted her. I guess I'll need to go to another Store. I loved the furniture there!

Julian was very helpful professional and courteous, he was Awesome.

I had a good experience at Ashley, the service was great, very professional and the sale person Adriana Ulles was an excellent help. She took extra time showing me different type os sleeper sofa and finally I purchased one. I will be back to purchase a recliner before April, or May. Thanks for all the help received and it was a pleasure doing business with Ashley. I will recomes this store to all my friends.

Gabriel was very attentive and gave me space to think things through. Great sales man. Ask for him.

Salesperson was very informative and showed us a lot of variety . . Thank you so much for a wonderful experience .

(Translated by Google) Very good service, excellent seller Gabriel Romero, has very good customer service, Congratulations 🩷💚❤️ (Original) Muy buena atención, excelente vendedor Gabriel Romero, tiene muy buen servicio al cliente, Felicitaciones 🩷💚❤️

Decided to buy new furniture after a very long time. Went to a couple of places before visiting German Ortega at Ashley Furniture. He spent quite a bit of time with me, who was very indecisive about what I really wanted. Came back a second time, this time with my husband, who was reluctant to part ways with his money. German has lots of patience and is very knowledgeable. He was able to get us two lovely rooms full of furniture at a reasonable price, gave us several options for easy monthly payments that we could afford, making both my husband and myself very happy. Thank you, German!! If you are looking for new furniture that won’t break the bank, visit German at Ashley’s. You won’t regret it.

Rufi was great, very attentive. I appreciate his patience and opinions on selective pieces within my budget.

The Sales Representative name is Joselin Vergara . Very professional,nice and helpful.My daughter and I were very pleased.

Felipe Bustamante is an amazing and excellent vendor.

We had such a wonderful experience with Felipe Bustamante. He had so much patience helping us find the perfect dining table. 10/10 would recommend this store and Felipe! We wish him the best in this store!

Amazing !

Bryce our salesman was absolutely awesome!!! Thank you Bryce!

(Translated by Google) Jim Grimes was spectacular, very professional, thank you (Original) Jim grimes was espectacular muy Profecional thank you

Bryce Powers was amazing. Very knowledgeable, patient and helpful. I highly recommend him and the store for outstanding service and great selection.

Sale Representative very pleasant and informative. Would recommend

Bryce is the man! I told him what I wanted for my couch and buffet/sideboard and he took me to several options. He knew exactly where things were, told me what color options and how much for every piece. I left with couch, buffet, 2 mattresses, a headboard and mattress cover. I have already recommended him to others. Prices were reasonable and experience was stress free.

Very satisfying, and Claudia Lopez Guanche who helped me was very knowledgeable , fast , friendly and she fulfilled my expectations. I would recommend this furniture and Claudia to everyone i know .

Excellent customer service and selection of furniture

Salesman Very attentive to our needs.

Thank you DK Wan for the assistance very kind gentleman.

Very good experience, Sale person was very knowledgeable and courteous.

DK WAN was awesome

Great experience Ashley / City Furniture. Vilma the sales associate was very professional and fast delivery. Excellent service!!!

Great service. And clear information

Good furnitures and very nice attention. Highly recommended.

(Translated by Google) We were treated extremely well. Our salesman's name is Josh. Pleasant, friendly and quick to understand his client's needs. Thank you, we left very happy with our living room set. (Original) Fuimos atendidos excelentemente bien. Nuestro vendedor se Llama Josh . Agradable simpático y rápido entendedor de la necesidad de su cliente. Gracias nos fuimos muy felices con nuestro juego de sala.

Above and beyond service...my second purchase with Vilma...and amazing! Knowledgeable, kind and extremely patient! Vilma is wonderful.

Great job

JIM GRIMES ARE VERY GREAT SALES MAN!

(Translated by Google) The best experiences with the team especially with the star salesperson Bryce, super professional and eloquent (Original) Las mejores experiencias con el equipo especialmente con el vendedor estrella Bryce,súper profesional y elocuente

(Translated by Google) I loved the place, because the furniture is simple but with quality, especially the small ones, Mr. Beto was very professional, spectacular in his treatment. (Original) Me encantó el lugar, porque los muebles son sencillos pero con calidad, en especial los de tamaño pequeño, muy profesional el sr.Beto, espectacular en el trato.

From the salesman to the delivery guys, everything went smoothly. Purchased on Thursday evening and delivered on Saturday. I am pleased with cost of my purchase, the respect given as a customer and all of the ease of the handling. I was surprised and content with the quality of the purchase as well.

Great service I hughly recomend . Very friendly people

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) I was buying a sofa and armchair in this store, very good service from the staff, especially from the saleswoman who assisted me, Wanda González, who was very professional. Thank you, I recommend this store. (Original) Estuve comprando un sofá y butaca en esta tienda , muy buena atención del personal , sobre todo de la vendedora que me atendió Wanda González muy profesional . Gracias recomiendo esta tienda .

Alfredo was very helpful. He went above and beyond to help me.

This is our first time in Ashley furniture and it was amazing! Our sakesman Jorge was absolutely patient and professional, he was extremely detailed abd and a pleasure to deal with today. We will definitely come back to the store.

(Translated by Google) It was very professional attention provided by Mr. RAY WILLIAMS. He demonstrated the articles related to our search and his advice was very accurate. Mr William was very kind with the attention provided. (Original) Fue una atención muy profesional que brindo el Sr. RAY WILLIAMS. Demostró los artículos relacionado a nuestra búsqueda y su asesoría fue muy atinada. El Sr William fue muy amable con la atención brindada.

Jim was great! He was there to help us all along

second time going in and great service as always by Bryce P. I told him I needed to leave by a certain time and he sprung into action and made my getting furniture process speedy and smoothly!

Third time shopping there. I have furnished most of my house with City. Great place to shop for furniture. The quality of furniture is great and so are the prices. Adriana and the rest of the sales staff are great!

My experience with sales rep. Jay Gibbons was superb! He assisted me on getting the living room set that I loved, and it arrived at my home sooner than I expected.

I greatly appreciate the awesome customer service and support buying furniture here. Thank you!

What a terrible experience! I do not recommend buying anything at Ashley’s. We bought a dinning set but eventually we had to cancel the order due to them confusing our data and not being able to correct it for proper delivery. Even though we confirmed the delivery address, they saved the wrong data. When we were called to confirm the address we realized it was incorrect and requested them to have it corrected. After innumerable calls, nothing was resolved. They showed no interest or empathy….no solutions but roadblocks…it’s a no go👎🏻

Lazaro Torres was exceptional. Great service and experience with the store and our needs.

Jim great helper good costumer service.

(Translated by Google) Rufi treated me excellently, I was not pressured into anything, they let me freely choose what I wanted and in the end he gave me the payment methods and I accepted the one that best suited me. The furniture is all beautiful and of good quality and for all budgets!!! Thank you (Original) Me atendio Rufi excelentemente no tuve preson de nada me dejaron libremente escojer lo que yo quise y al final me dio las formas de pago y acepte por la que mas me conviene . Los muebles todos lindos y de buena calidad y para todos los presupuestos !!! Gracias

Claudia is excellent

DK was very professional and helpful. Store had a variety of things to choose from.

The staff was very friendly, helpful, and quick to assist me in finding the furniture I needed to complete the room I was redecorating. Overall, I had a great experience and will return for more furniture in the future.

Our salesman, Bryce, was AMAZING! From the moment we walked in, he greeted us with a smile & showed us all our options. He was well informed on all the pieces of furniture he showed us. Definitely an above average experience at a furniture store thanks to Bryce!

(Translated by Google) Alfredo Villasmil we want to say that the man is a spectacular professional, on behalf of our family we want to congratulate him for his mastery and professionalism, thank you (Original) Alfredo Villasmil queremos referir que el señor es un espectacular profesional , queremos en nombre de nuestra familia hacerle llegar una felicitación por su dominio y profesionalidad , gracias

Very positive experience. Both sales reps I dealt with were very helpful

Mr Bryce did a great job helping us select our furniture, even on his day off he responded . The delivery guys were on time and carefully installed everything.

Felipe is awesome. He knows his merchandise and is a pleasure to work with

Great service! Adriana did an excellent job Great customer service! I am looking forward to my delivery on Friday 11/22/24 Thanks again Pauline

Marinel was very helpful and had so much patience with my indecisive self. Loved all the furniture, and most of all the super sale in accessories!

Bryce, has been fantastic in helping us select furniture and guide us to what is appropriate for the area we will be living. He always texts us or calls us when we requested it, in a very speedy polite manner. He is such an asset to your business. Thank you!!

I love the experience the customer service is amazing I recommend it to everyone thank you Jay🤩

Excellent

Thank you so much to Wanda who helped us get our furniture! She was a great help and super nice. Our experience here was great, I’d recommend coming here for your future furniture needs. Ask for Wanda!!!

(Translated by Google) Good attention and variety (Original) Buenas atenciones y variedad

Edited: Started as a bad review, Ashley looks like they will make it right. We had a return discrepancy (size issue). The pieces we have received are great quality and Claudia was great to work with. The location had a huge showroom. Good range of styles from modern to coastal. Recommend you stop in.

Great experience from start to finish. We came in with a budget in mind and were able to get what we wanted without any pressure.

Professional. Good service

The experience was quite good and the sales representatives was really helpful.

Everything was great! Excellent salesman, delivery was on time and super great guys. All A+

We had a great experience. Ray Williams was very helpful. Would recommend using him when shopping at City Furniture/Ashley.

Ray was very knowledgable and helpful with what we wanted for our home.

Ray Williams was amazing. We came to buy sofas for our new place and he took care of us. very polite and informative. He answered all my questions and was not pushy for a sale. We found the perfect sofa for a great price and we are happy. Highly recommend 👌

The purchase and delivery was perfect . The manufacturer could have been more assemble friendly, there is no pre holes for attaching the legs. Directions say philips screw driver only needed but you need a impact drill

My sales representative Felipe was spot on!! Extremely helpful and paturnt

(Translated by Google) Very good service and friendly (Original) Muy buen servicio y amables

Outstanding service . Kelsey listened and assisted us with all our desires to decorate . We will tell family and friends to come to this location because of her patience and phenomenal service !!!!Thank you Kelsey

DK WAN was amazing and extremely helpful with our needs!

Amazing and the furniture is lovely. The delivery was the best ever

Awesome store! It is great to have City furniture right next to Ashley furniture! It is the same company I believe so you can check out both stores without leaving the building and buy from both stores in the same order. Bryce, one of the sales personnel, is awesome. We strongly recommend him. He is very helpful and you get a very good feeling about him. He is very easy and great to work with. We very, very strongly recommend him. God bless. 🙏🥇✝️💯

(Translated by Google) Very good service from Bryce powers (Original) Muy buen servicio de Bryce powers

(Translated by Google) Everything was very good, attention, service, and dispatch, I would really recommend them 10 out of 10 (Original) Todo muy bien atención,servicio,y despacho,de verdad los recomendaría 10 de 10

Jim was extremely knowledgeable and informative, when helping us find a great bedroom set for our father moving in with us.

Adriana Ulles provided great customer service. Would highly recommend her help. Got a great deal on bedroom furniture.

Great customer service and very knowledgeable

(Translated by Google) Ray, EXCELLENT ATTENTION! I would recommend it (Original) Ray , EXCELENTE ATENCIÓN ! Lo recomendaría

My salesperson, Rosie was very kind and informative, she made my decision very easy!

Felipe Bustamante is a very professional sales associate at the Miami, Cutler Bay store Extremely patient and provided an excellent customer service

Alfredo was very professional and helps us to make the decision about our purchase Thanks a lot

Claudia López the best there is! Very good assessment given to our needs

Edwin Guzman was awesome to work with. Will be back again. Thank you Edwin!

I spoke to German at Ashley furniture and was helped quickly and efficiently

My sales rep Rosie leon was very helpful with us throughout our sale.

The bedroom set is beautiful. The sales person, Claudia Lopez Guanche, was patient and very helpful. The delivery was prompt and the set up was perfect❤️

(Translated by Google) It was spectacular, Adriana is a professional. (Original) Me fue espectacular, Adriana es toda una profesional.

The salesman Lazaro was the only reason I purchased. He was patient, professional but most of all caring of my needs. I recommend him 100% he's the best. Thank you Lazaro.

Excellent service with Bryce. He was able to help my mom and me very accurately. Everything was delivered as expected and on time. The communication was very accurate.

Claudia, our sales rep, 3rd time now, is great!!! Won't do business with no one else!!!

Naushad was great, patient and helpful.

Our sales person, Alfredo was outstanding!

Bryce was exceptional, providing thoughtful and attentive assistance throughout my shopping experience, his expertise and patience made finding the perfect pieces a breeze. Went in and got everything taken care and delieverd that same day. We are very happy with everything !

I always have a great experience at Ashley/City Furniture. Rufy and Edwin are the best associates and always provide excellent service.

I was in and out in 15 minutes today. My Salesman, Ray, was very knowledgeable, professional, and led me to the dining room I wanted. He made the experience quick and was not pushy at all. He was so kind that I asked for his card and plan to ask for him whenever I go to buy furniture. My dining room is beautiful and exactly what I wanted. Thank you Ray and Ashley furniture.

Ray was our sales associate. Excellent, not a pushy sales person but very efficient and friendly. Explained everything to the dot. Very professional individual.

I was very satisfied with customer service over the phone. Ashley Acosta was a great help making my purchase easy. Thank you again!

We had been to several furniture stores prior to our visit to Ashley/City furniture. We found everything in Ashley/City to be superior to what we had seen before. The best part of our experience was our sales person, DK Wan. DK was extremely knowledgeable, keenly aware of what we were looking for and not pushy. Within an hour, he was able to help us find exactly what we were looking for: a leather sofa, loveseat, and separate recliner, each with multiple electric power features. All in all, a superior experience in every aspect! Bob Mayer

Great customer service!

Great service

(Translated by Google) Yuri Rodriguez understood what I was looking for in quality and price, very friendly and polite, I recommend her to find what you are looking for quickly and easily, I fell in love with this store (Original) Yuri Rodriguez me entendió lo que estaba buscando en calidad y precio muy amable y educada la recomiendo para encontrar lo wow buscas fácil y rápido me enamoré de esta tienda

The sales staff was very courteous, pointed us in the right direction then let us look around until we made a choice and then took care of the paperwork

Great service. Knowledgeable rep .

Excellent customer service!

We were served by a very courteous and professional lady named Yuri. Thank you for your help and success.

Great experience, Beto was super patient with us and we were able to complete the purchase in just a couple of ours.

Ray and Alfredo were amazing people and handling everything with patience and care. 10/10 can’t wait for my order to come in

Well laid out store. Plenty of people willing to help you. This time we were helped by Ashley. Very nice, knowledgeable and helpful. We have purchased here before and will continue to as well as recommend others.

(Translated by Google) Excellent service, very professional. (Original) Excelente atención muy profesionales.

My husband I had the best experience while searching for furniture. Was greeted by sales associate Rudy Abreu. He was extremely knowledgeable and as we expressed our needs he took charge. Gave us numerous options and selections. He made the experience one of the best I have ever had shopping for furniture.

We had an. outstanding experience thanks to our sales rep. He was incredibly patient and took the time to reconfigure all the options we wanted to see. His knowledge, professionalism, and willingness to go the extra mile made the entire process smooth and enjoyable. I highly recommend Ashley furniture to anyone looking for excellent customer service!

excellent delivery service

The gentleman was very nice and helpful

Edwin was a fantastic salesperson! He stayed on top of my order until it was completed!

Amazing service!

Very pleasant experience , Beto was very helpful

Ashley seise was really helpfull and coverd all my needs when it came to purchasing my new room set .

Had a wonderful buying experience thanks to Beto. He was extremely helpful and answered all my questions. Amazing customer service

Your Rep is a very nice lady, she sold me on the first minute, my wife and I were very happy, Claudia is very knowledgeable and courteous.

ALLEN GONZALEZ from Cutler Bay, great customer service 🌟🌟🌟🌟🌟

Amazing customer service, I would definitely recommend

(Translated by Google) Excellent service and quickly I was able to make my purchases, thank you very much (Original) Excelente atención y rápido pude hacer mis compras mil gracias

James Grimes was very knowledgeable and helpful. Excellent customer service!!

We were helped by Ashley. She has a great way about her. Very polite very helpful.

Norman Fonseca, is the best sales person in the store.. his customer service and attention to detail is outstanding..

Gabriel was such an awesome sales representative with high energy and patience. He went above and beyond. What a great experience!

(Translated by Google) Very friendly, I left satisfied. (Original) Muy amables, salí satisfecha.

Great experience! Would buy here anytime!

Great shopping experience. Branden Duasso & Caridad Frias were very professional and personable. I definitely will be coming back!

My experience with Ashley Furniture was very friendly and the salesperson Boyce were very knowledgeable and understanding what kind of furniture I was looking for.

(Translated by Google) Thanks to Beto for the patience he had with us, to show us the entire store with the prices and best options. Super friendly and helpful boy with us. We highly recommend it if you go to this furniture store. (Original) Gracias a Beto por la paciencia que tuvo con nosotros, para mostrarnos toda la tienda con los precios y mejores opciones. Muchacho super amable y servicial con nosotros. Lo recomendamos mucho si van a esta muebleria.

Edwin was very helpful and knowledgable. They also have great products. Highly recommend.

Lazaro was very professional and helpful. I’m Very happy with my purchase.

excellent experience and the best attention, I am very grateful.

The Staff is great. They are friendly and professional. The GM of the store, Albert, was very helpful and knowledgeable, which helped us make the final decision to make a purchase. Finally, we closed the deal with a very helpful sales crew.

DK was very helpful, he gave me space to look around the store as I asked. I like to look on my own and then ask questions about the furniture I’m interested in, I appreciated that DK gave me that time. When I was ready DK was very polite and friendly, and I thank Ashley for always hiring helpful and friendly staff.

Nice furniture at affordable prices

Great job

Very helpful and courteous Sales Representatives. Great Customer Service. Thank you.

Excellent Customer Service received from the personal who attendes, guided me and allowed me to take my decision with confident and; I really appreciate his great attitude and service his name is Gabriel Balda. Thanks a lot!!!!

We had an excellent experience with Marinel today. She was extremely informative and knowledgeable on the different options she provided us. We are very happy with our purchase. Thank you Marinel! J.Barrios

Amazing customer service. Branden made sure I found exactly what I wanted for my home.

We had a great experience, once again, with this location! This time we needed a dining room table set. Branden was very courteous, helpful, & professional. He made sure we truly got what we were looking for. Set was delivered today and it is absolutely beautiful! Delivery guys were great also. We are very much looking forward to all the special memories we will share with the set!

Amazing customer service. If you are looking for a VIP treatment ask for Justin! Super patient and great people skills. I brought my mom and she was very impressed with his genuineness. She finally found the chairs she was looking for.

Amazing salesman, very professional , great job 👏

I must say me and my husbands visit to the store was absolutely amazing! We were happy with our purchase and were looking forward to future purchases. Nashaud if I have his name correct, he was very patient and knowledgeable. We told him what we wanted and that was all he needed to know.

We came in looking for a small chaise sofa and Claudia immediately helped us! She showed us the perfect fit and gave us more options to pick from. She was super kind and helpful.

Our shopping experience was very easy and fast. We had the best salesman Bryce Powers. This was our third purchase with him and we will continue to use him as our salesperson. Excellent customer service. Thanks again Bryce, it was a pleasure.

Very helpful salesman!

(Translated by Google) Excellent service and professionalism from seller Bryce Powers (Original) Excelente servicio y profesionalidad del vendedor Bryce Powers

Branden Duasso was very helpful and made our furniture purchase easy!

Bryce was great! Very happy with the service and with his help!

Ashley the sales person very unprofessional. After purchasing a couple of items we continued to want more items. In the middle of us purchasing items a new client came in, she excused herself and told us she would be right back Ashley NEVER came back. We had to ask a colleague of hers to paige her she still did not show up. We had to walk the store looking for her. When I asked for her to give us a new sales person she gave HUGE attitude. Unfortunately as a salesperson she does a TERRIBLE job representing City Furniture. Avoid her as a salesperson.

Great service

Walked in & was greeted. Our sales person Brandon Duasso walked us around shows us all options. He is friendly & super knowledgeable. He was able to give us deals & show us bedrooms & mattress with discounts. No pressure sales. I can't wait for my new furniture delivery. I highly recommend.

Went in for 2 things left with alot more. Lazaro my sales guy was great, great attitude, customer service and knowledge of the products. Was very happy when I left and looking forward to receiving my new furniture. Ashley and it's staff did not disappoint at all. Thank you Lazaro for a great experience.

(Translated by Google) Felipe Bustamante, is a great salesman who helps you with all your questions and with great patience I recommend him 100%, super cordial and attentive, when you go to buy at Ashley ask for Felipe (Original) Felipe Bustamante, es un gran vendedor que te ayuda con todas tus dudas y con una gran paciencia lo recomiendo 100%, súper cordial y atento, cuando vayan a comprar en Ashley pregunta por Felipe

Purchasing furniture from Ashley with Alfredo's assistance turned out to be an outstanding decision. Alfredo's professionalism, product knowledge, and dedication to customer satisfaction truly set him apart. His ability to listen to your needs, offer valuable advice, and guide you through the diverse options, ensuring you found exactly what you were looking for, speaks volumes about his commitment to excellence. This level of service not only reflects positively on Alfredo as an individual but also on Ashley as a brand that values its customers deeply. Such an experience is worth sharing, as it not only celebrates Alfredo's remarkable service but also serves as a testament to the quality and customer-centric approach of Ashley. Thank you Alfredo for your service

(Translated by Google) Excellent service, Ashley Acosta attended to us in a friendly, helpful manner and with her vast knowledge made the process faster and more pleasant. All staff very friendly (Original) Excelente servicio, Ashley Acosta nos atendió de una forma amable, servicial y con su basto conocimiento hizo el proceso más rápido y agradable. Todo el personal muy amigable

Really good furniture..sales men was really good and very helpful

Allen was amazing!!

Rosalía León is an excellent very professional sales person who gives a courteous and detailed tour showing all possible options they better meet customers needs. I'm very satisfied with the quality and selection that you offer at the Cutler Ridge store.

When I walked in the store there wasn’t anyone to greet us. We walked the store looking for someone. When I finally found someone they called my salesman. Alan was a good salesman.

DK was of great help as well as his manager !!! We always buy our furniture here.

The Staff is great . Very friendly and professional.My sales Rep is Rufy Abreu he took awesome care of me and my wife . We are happy with our new furnishings for our home . Looking forward to our next upgrade in the near future . I refer this Place to everyone who can make to this location 5 stars is not enough I wish I could give em 100 stars .

Great experience.

Rufy was extremely friendly, informative, and efficient. We are small customers for now but we secured his card for any future small and/or big purchases. Well done Ashley!

AsHley furniture store it's worst in service communications my first and last experience, what they show you that's not what they bringing home. The seller mouth so suit to take your money and told you when the furniture gets home call me for anything you don't like within 24hrs. So we can change it. It's a lie false information. If something within the furniture, for e.x wrong side or Color, broken peaces, you called them with in the time frame. they don't believed you, what ever the seller said is true. I bought a sleeping bed they send me wrong side I spoke with seller and customer service they told when the furniture reach your home it cannot go back. Shame on them that's the way the rubbin people.in cutlerbay store bad

Very pleasant and friendly staff if you need anything go and see Gabriel ❤️

Excellent customer service, products, and prices.

The vendor Adriana is very kind , professional and a really great person. She tries always to help and offer the best for the customer, and the place in general is amazing.

Mr. Powers was extremely helpful and thorough with assisting me with my purchase. I highly recommend!

excellent customer service

Great customer service. Different styles available. Big inventory. Good prices.

Associate was very good!

(Translated by Google) This store is beautiful, and very good service, I wish I could visit it every week (Original) Bella está tienda, y muy buena atención, ojalá poder visitarla todas las semanas

We had a wonderful experience at your store with sales associate Rosalia Leon who was very pleasant, attentive, informative and patient with us. She cattered to our needs and likes and guided us accordingly. We were looking for a dinning set but also bought a living set, a mattress and more since they had such a great selection of all kind of furniture in stock. Thank you!

Had the pleasure to be assisted by Ashley a young lady that was at the Cutler Bay store. She had just come back from a meeting and stayed over to help me out. She looked at all the best options for me to match and make my decision on the same day. My brother was ill and with me that day but she made it happen.

Great Sales Rep…Tim is awesome

Had a great experience shopping at Ashley’s Furniture. I had the pleasure of working with Yurisleidy and she was efficient and helped me with exactly what I was looking for. Very appreciative of her work ethic and patience. I will definitely return for more of my furniture needs.

(Translated by Google) The place is huge with a wide variety of home items. Diversity of styles and models to please all tastes. The advisor who accompanied us during our visit was Gabriel Balda, with tremendous charisma and from minute 1 he was concerned about understanding what we were looking for and focused on helping us find what best suited our requirements. 100% recommended. (Original) El lugar es enorme con una amplia variedad de artículos para el hogar. Diversidad de estilos y modelos para complacer todos los gustos. El asesor que nos acompañó durante nuestra visita fue Gabriel Balda, tremendo carisma y desde el minuto 1 se preocupó por entender que buscábamos y se enfocó en ayudarnos a encontrar lo que mejor se adaptara a nuestros requerimientos. 100% recomendado.

Beautiful furniture at this store, but Gabriel is an amazing sales associate. Please visit the store and ask for him, he’s amazing!!!!

Customer services great job

(Translated by Google) Delighted and satisfied doing business with you, especially with the attention of Miss Stephanie Morales who was able to help us obtain what we needed at that moment. Thank you (Original) Encantado y satisfecho hacer negocios con ustedes en especial con la atención de la Señorita Stephanie Morales que nos pudo ayudar a obtener lo que necesitamos en ese momento Gracias

Excelente/Excellent DK was our salesman. 👍🏻

GREAT DELIVERY, EFFICIENT AND PROMPT. THEY ARRIVED ON TIME AND WERE VERY NICE.

The sales associate was supportive and knowledgeable. Great guidance.

Very helpful, had answers for all of my questions. Nice dealing with a real person!

Fast and easy sale

Nice people, great selection.

Outstanding Seller Thank you Claudia Sanchez

Great selection of furniture. I bought the first sofa for my home from Ashley Furniture almost 18 years ago. I’m replacing it with my purchase today. Justin S. greeted me at the door and assisted me with the purchase. He was friendly and knowledgeable. Thanks Justin for your help!

(Translated by Google) Very good treatment from the seller Nausha Odhwani. He had all the patience for my purchase. All the floor workers were excellent professionals in customer service, attentive and cordial. (Original) Muy buen trato de señor vendedor Nausha Odhwani . Tuvo toda la paciencia para mi compra. Todos los trabajadores del piso fueron excelentes profesionales al trato al cliente atentos y cordiales.

(Translated by Google) I loved it and the super professional agent who assisted me helped and guided me at all times. I went to buy a chair and came out with a mattress, a cover and two pillows, thank you BRANDEN DUASSO for your careful attention. (Original) Me encantó y el agente que me atendió super profesional me ayudó y oriento en todo momento fui a comprar una silla y salí con un colchón, un forro y dos almohadas, gracias BRANDEN DUASSO x tu esmerada atencion

My recent purchase of a new mattress and bedroom set from Ashley’s furniture was an extremely satisfying experience. The furniture's quality exceeded my expectations, and the wide range of options available facilitated the discovery of ideal pieces for my home. Moreover, the sales representative Claudia who guided me, demonstrated remarkable assistance and expertise. They attentively considered my requirements and preferences, offering invaluable advice and support throughout the decision-making process. Their professionalism and warmth contributed to a pleasant and hassle-free shopping experience. Many thanks to Claudia 1 and Claudia 2 how I call them ☺️ for their exceptional assistance. I will be back for more!!!

Excellent service James was of great help. Love Ashley furniture for all my furniture needs.

I was in and out in half an hour with a living room set and dining set. Edwin was awesome. Ask for him.

First purchase here. Alfredo was a big help. Thank you.

Gabriel was awesome! His customer service skills are excellent and my experience with him was great! The manager who dealt with us was also awesome, so, overall, we were quite happy with our experience at Ashley’s.

Entire customer service representatives very friendly, pleasant and beautiful attitude. Manager very friendly introduced herself personally. The atmosphere warm, inviting.

July 2023, after surgery, I needed a new bed. Something more comfortable and something that could incline my head and feet. My wife and I visited and were helped by a sales rep named Justin. A pro and knowledgeable about every bed in there. He didn’t try to upsell he simply educated us so that we made the right choice both for our sleep needs and budget. We needed ended up buying a bed and recliner. I’ve waited this long to post a review to make sure the bed and recliner were everything he promised. In truth, they have been greater than promised. 5 stars on product, service and professionalism. Thank you Ashley/City Furniture and thank you Justin.

Felipe was a great sales person that provided all the information and we even walked out with pillows

Wonderful customer service. From the moment we entered the store we knew we chose the right place to buy or furniture. We were greeted by Joselin with a friendly smile. She helped us choose the right furniture for us, without making us feel pressured to do so.

Excellent customer service

I was very well taken care of. I think the guys name was Jim. I don’t really remember well but he did do his job. Well did help me out did spend most of the evening walking me around to make sure I got what I wanted if you go over there you might as well get him. He doesn’t mind walking in the store a couple times to get what you need instead of what doesn’t so if I were you, I would look out for him.

Looking for furnitures? Try Ashley Store. There you will find good service. Everyone is ready to assist you.

Bryce salesperson very helpful, very knowledgeable and professional. Very likeable personality. Thank you for helping us find the loveseat we were looking for.

Amazing service! Bryce Powers was extremely helpful and knowledgeable.

Great experience, salesman German greatest us as we entered. Told him what we were looking to buy, great pricing and got us our new kitchen table.

Our sales rep, Rosy Leon, was great. She is very personable and made our visit enjoyable. We found the chair we wanted and Rosy explained all available options for payment and service agreements. Chair to be delivered in two days. Can’t ask for more than that.

(Translated by Google) Excellent service, kindness, very professional, highly recommended, come and you will surely find what you are looking for and still a very good price. (Original) Exelente cervicio amabilidad muy profesionales de verdad altamente recomendable vallan y por seguro que encontrarán lo que buscan y aún muy buen precio

Always the best experience when you buy in Ashley. The team is very professional and the service from Yuri was awesome.

Walked in with no idea of what furniture we were looking for. Allen was very helpful! He helped us picked out amazing choices and can’t wait until our new furniture arrives. He was very helpful, patient and kind.

Excellent

I had the best sell person Laz Torres he did an amazing job,

I bought a top of the line bed a few months ago and wasn't too happy with saleswoman. I'm happy to say I just bought new living room furniture and my salesman, Rufy, was amazing. Very happy with service. He explained everything and made me feel like he really cared about getting me the best deal possible. This place is a definite go to!!!

Excellent customer service, the Staff is kind and their prices are reasonable. Specially the Seller Gabriel was very helpful and friendly. Would definitely recommend.👍

Excellent since we arrived we had special attention the lady who attended us made us feel comfortable and knew how to understand my needs

(Translated by Google) Very pleased (Original) Muy complacida

I was very happy with Bryce my sales representative. You are very lucky to have him because he worked very hard and also because I wanted a day bed and youndontbhaveva Queen day bed he actually convinced me that a sofa bed would be pretty much the same. He showed me one and how easy it was to use and I bought it instead. He was very patient and I was very grateful that he spoke English. I went to rooms to go first and they had many more sales people than you however no one really cared about helping me or really even trying to help. I was totally shocked by that. So I went to Ashley and am so happy I will always recommend your place and of course Bryce band I manage a dental office for many years so I talk tons lot of people.

Customer service excellent by Larry Pastor / helpful and super courteous.

Awesome service, and prices. I really recommend this Ashley Furniture to buy quality, stylish & great prices.🤩

I was extremely satisfied

Bryce spent all the time I needed to make my selection which was greatly appreciated.

German Ortega went beyond measures. He was very patient and knowledgeable of the merchandise in the showroom.

The experience was a good one. Our representative was very helpful and useful. He was also very knowledgeable. We had gift cards to use and I feared we wouldn't get the attention as the people looking to spend much more. To my surprise! We walked out w/ a complete set of dishes and we even received the sconces today with no issue. Thumbs up guy!

Rosy was extremely helpful and patient during the whole process. She throughly explained the delivery details and took her time showing different couch options. If you’re in need of buying furniture go to the cutler bay store and ask for Rosy, she’s awesome!!

Jim Grimes was extremely helpful. Will definitely be going back to him for my next living room set.

Naushad was very helpful and kind. I will definitely come back to look for him when I make a future purchase.

Excellent service and product 😌❤️🙏

Everyone was extremely welcoming and helpful.

Mr. Pastor, was helpful and patient with me walking around trying to find what’s suits my taste.

(Translated by Google) Super friendly service and lots of variety 👍 (Original) Super amable la atención y mucha variedad 👍

After closing the deal and set for delivery, they called the next day to say they needed more money. I responded with a no and then they called back to leave the original price, I responded I needed to pay less money. PLAY STUPID GAMES, GET STUPID PRIZES. Bad business to try and screw the customer after the deal has been finalized. The sales representative was fantastic, but need to change their managers.

(Translated by Google) Very good service, very professional seller. I liked the visit. (Original) Muy buen servicio el vendedor muy profesional me gusto la visita

Great customer service experience, Bryce is excellent!

Honestly, one of the simplest and most professional experiences I have been involved with. I own a business. I know!!! Felipe was my salesman and he truly is what made is such a please for me. Management was top notch as well, but mostly I dealt with the salesperson, Felipe. Overall….. 10 of 10 rating from me. P.S. I NEVER post reviews or “up-talk” an employee or place of business, but this time it is appropriate to do so. Thanks everyone at this Cutler Ridge store

Their return policy is that there are no returns, not even if your items are defective, or you are just not happy with them, they won't take it back and there won'tbe any refund. DO NOT buy from these people, the showroom is nice but what you get might not be as nice and you will be stuck with it. Go somewhere else where you can do business the right way, save yourself the trouble.

This Ashley store is pretty much what you’d expect of a furniture store, except Adriana is amazing! You can tell when a person does their job just to do a job, and when someone is being genuine. Adriana is genuine. She takes her time, is extremely patient, and seemingly is interested in helping her clients! I felt no pressure at all when consulting her about what we were looking for. She is completely forward and honest, which is something I greatly appreciate! My partner and I know that if there are any issues whatsoever, she will help us reach upon a conclusion. We don’t need anymore furniture for now, but if we need help again in the future, we’re definitely going back to this Ashley store and will be asking for Adriana!

Gabriel was extremely nice and helped us find what we needed. in a quick and timely manner. Excellent customer service and we were on and out. Very good people skills.

Visit this location before, and personnel is always helpful, nice interactions with, Laz, and joslin Thanks,

It was the first time we visited Ashley furniture at Cutler Bay. The exhibition area was huge, clean, very beautiful and organized. The seller had a great attitude to help without being aggressive; he actually just told us how to move around and left us find what we wanted. He was very patient and helpful with the details and explaining all the benefits. There were all kind of furniture from complete rooms to small decoration items. I felt wonderful buying in person because for a sofa you definitely need to try before you buy. I can not recommend this place enough and I will return when I need more furniture for my home.

(Translated by Google) I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. . (Original) Les compre varios articulos entre ellos una cama queen que tiene funciones de subir y bajar piernas y espalda y las patas se torcieron pedi la garantia e inicialmente me dijeron un mes y ya paso me cambiaron la fecha y sigo esperando muy malo el servicio post vent y la atencion pesima ya no deseo la cama quiero mi dinero y me dicen que no, no entiendo pues este no cumple mis expectativas quiero hablar con una persona sobre mis derechos como consumidor que se que me protejen les falta empatia para con los clientes, mal servicio. I bought several items from them, including a queen bed that has functions to raise and lower legs and back and the legs were twisted. I asked for the guarantee and initially they told me a month and that's it. They changed the date and I'm still waiting for the after-sales service to be very bad and The service is terrible, I no longer want the bed, I want my money and they tell me no, I don't understand because this one doesn't meet my expectations. I want to talk to a person about my rights as a consumer who I know will protect me. They lack empathy for customers, bad service. .

While I did not physically go into the store I still received exceptional customer service/support. I ran into some IT issues trying to place an online order and when I called I was fortunate to get Kelsey on the line. She was quick, informative and patient. The order was placed effortlessly within 15 minutes.

Yuri rodriguez took time to explain to us about which kind of dining table in wood(color) will look better. Also, for delivery and assembly. She is awesome.

Very patient and helpful!! Will be back again in the future!!

Big thank you to Ariel Alzar ! Great attitude , extremely helpful from the beginning to end of our purchase. Giving us space and time to make our decisions with no overwhelming feeling of someone following you. He knew how to handle our requests and many changes we made to our order with a smile and professionalism. Great guy ! Thanks again

(Translated by Google) I bought them a bedroom, living room and dining room set. The super modern bed, with functions to stop the backrest and raise the feet but of very poor quality after six months it was damaged, of very poor quality and it has taken a long time to solve problems, the after-sales service leaves a lot to be desired, They are not clear and concrete to solve terrible service. (Original) Les compré juego de alcoba,sala y comedor. La cama super moderna, con funciones para parar el espaldar y subir los pies pero de muy mala calidad a los seis meses se daño, de muy mala calidad y ha sido muy demorados para solucionar problemas, deja mucho que desear el servicio post-venta, no son claros y concretos para solucionar pésimo servicio.

(Translated by Google) Elias, the person who served me, was excellent, I give him 5 stars, very good seller, very nice person, and the dining room I chose is very nice, the delivery is very fast this coming Friday, thank you Elias for expediting everything, blessings (Original) Elias la persona que me atendió, excelente le doy 5 estrellas muy buen vendedor, persona muy agradable, y el comedor que escogí está muy lindo, la entrega es muy rápida este viernes que viene, gracias Elias por agilizarlo todo, bendiciones

Naushad was amazing! We purchased a modular sectional sofa and he was so patient and kind. He made our experience both memorable and smooth. We always purchase all of our furniture with City and Ashley and it’s always been great products!

Lazaro was so helpful, we came in for a server for our table we purchased a few months ago. He showed us a few options and we picked out one that I didn’t even know existed it’s beautiful. I’m so happy with my purchase also got it on sale with the Black Friday discount!!

It was an amazing experience. Bruce helped me with all that I needed. The prices are very good right now due to black Friday

City furniture is our MUST ….. you must buy there to receive the best customer service, best quality and best price

Great service...friendly and knowledgeable salesperson. Store has beautiful furniture. I would highly recommend this store.

Very helpful and attentive

Very good customer service, and beautiful furniture

I am alllways satisfied and happy with ashley store

This was our first time purchasing from ashley. Our salesman Alfredo was perfect from introducing himself at the door till the end of the purchase. Thank you very much for making our purchase a successful experience.

(Translated by Google) Excellent atention. And satisfied with the purchase. (Original) Muy buena atención. Y satisfechos con la compra.

Rufy Abreu, Cutler Bay, FL was out of this world fantastic!!!

Great service, freandly treatment, prices are not the lowest but what is this days.

Excellent staff from the entrance to after I paid! Loved the ambiance too

Allen Gonzalez is the Best I had an issue with my delivery and He followed up and made my delivery perfect . I highly recommend Allen Gonzalez Cutler bay Ashly

Ariel Alzar provided excellent customer service. He was polite and very helpful.

Adriana & Laz were so helpful. I never realized what great deals they have at Ashley’s, which was only surpassed by their excellent customer care!

Wonderful experience.

German and Mario were fantastic both extremely professional and courteous. We highly recommend them both.

There's always something that caught your eyes at Ashley's Furniture store. And Rosy Leon will make you feel definitely at home.

Fun, exciting, energetic.

(Translated by Google) It is a very large place with a great variety of products; There is something for everyone. I really liked Larry's attention and service. Thank you. (Original) Es un lugar muy grande con mucha variedad de productos; hay para todos los gustos. Me gustó mucho la atención y el servicio de Larry. Gracias.

KELSEY, FELIPE AND JUSTIN WERE VERY HELPFUL. THEY WERE PROFESSIONAL AND POLITE. I FELT VERY COMFORTABLE AND WILL COME BACK FOR FUTURE PURCHASES.

easiest buy and customer service ever had. Will be back for sure

Great customer service

Amazing customer service. Justin was incredible with us.

I had a fantastic experience with Naushad Odhwani. He went above and beyond.

Worst experience ever,they sent me an already returned bed with missing screws and parts also with MOUSE POOP on it and now they told me I have to wait 2 weeks for missing part because their policy doesn’t accept returns when buy at the store. BE AWARE AND DONT WASTE YOUR MONEY.

Went to Ashly Furniture looking for a dining room table. Was greeted by a young man named Laz Torres. Great greeting, wonderful smile, but besides that very helpful.. He’s very kind, knowledgeable, great attitude… would see him for future purchases for sure. Thank you Laz & Ashley Furniture.

Had exactly what we were looking for. Our salesperson gave us space and let us find what we needed.

Edwin G was super helpful. He dedicated a lot of time and attention to us to make sure we selected the perfect pieces. He even brought us water. He revisited pieces with us multiple times, he was very patient.

I love

(Translated by Google) Thank you to Mr. Gonzalez for the treatment and his very kind and attentive attention at all times. Thank you for the time he dedicated to me. I felt comfortable with him. All his information was of great help to me. I recommend this store to other people. (Original) Gracias a el Sr. Gonzalez por el trato y su atención muy amable y atento en todo momento gracias por el tiempo que me dedico me sentí cómodo con el toda su información fue de gran ayuda para mí le recomiendo esta tienda para otras personas.

Justin is the absolute best. He is a true professional and goes above and beyond for his customers

Outstanding service, Yuri had the time to listen to us, she created the picture and was able to guide us in the right direction. Not to mention we were only going in for a sectional and due to her taking her time and shopping for the best possible deals we were able to walk away with a complete dining room as well. What an amazing experience she was, definitely would go back and request for Yuri, she’s a 10 out of 10. Thank you ❤️

Purchased an entire home worth of furniture including but not limited to a bedframe, bedside tables, a dresser, a coffee table, a power reclining sofa, and power recliner sectional loveseat. In less than 6 months both the couches were broken. The recliner is uneven and the arm has fallen off one of the couches. The bedframe also broke within a few months, giving no support under the mattress. We have a warranty so reached out to the store to inquire on repairs and replacements. It has been over a year of calling and asking for help. They have sent one person to look at the furniture and there was no follow up. After continuous calls they admitted they forgot to order repair parts. We are still waiting for anyone to follow up with us. After spending $10,000 at this business we expect a higher level of service and respect.

Great selection great price

On 11/28/2021 I bought an expensive sofa for my twins kids to use in the living room for gaming: 1 164-242-4 AF PARTY TIME BLACK MICRO POWER RECLINING SOFA 2,399.99 I bought at Cutler Bay store - 18780 S Dixie Hwy, Cutler Bay, FL 33157 1 month later the sofa started giving problems ( the power was not working, the LED lights on the bottom of the sofa and cup holder would not turn off unless disconnected from power outlet and hit up, the leg and reclining controls never worked. I contacted customer service several times without success, until I went to the store and spoke with Adriana Ulles, the saleswoman and she helped to access CS. Since 20022 3 DIFFERENT TECHNICIANS went to my house and DID NOT FIX THE SOFA. Now August 2023, they send a RECALL ABOUT PROBLEMS I'VE BEEN REPORTING SINCE A YEAR AGO AND NOBODY FIXED. I called the Recall number and they did not help, I called Ashley Furniture CS more that 10 times in the last months until I could finally talk with warranty person Crispin Daza, who sent me an e-mail requesting pics and I did send and never heard back from him. Finally I got a hold of another representative and she said was not with City Furniture but with Ashley (aren't they the same company)? and nobody helps, they keep sending me one place to other. I DO NOT WANT THIS FURNITURE IN MY HOUSE, IT'S DISCONNECTED FROM POWER SINCE RECALL, NEVER WORKED PROPERLY, I'VE BEEN REPORTING FOR OVER A YEAR AND MY KIDS LIFE IS IN JEOPARDY. I WANT MY MONEY BACK OR REPLACEMENT FOR ANOTHER SOFA OF ANOTHER BRAND. THIS SOFA IS HEATING UP AND MY TWIN KIDS CAN BE INJURED! I WANT A DIFFERENT BRAND REPLACEMENT OR MY MONEY BACK! SOMEBODY SOLVE THIS ISSUE. I've been a client for many years and this is unacceptable. Proof attached and if 3 technicians could not solve the problem before the recall I want this sofa OUT OF MY HOUSE! Customer service is not assisting, what a nightmare!

I will never buy anything from this store again. Furniture came damaged 3 times wasting my time. Buying is easy, but when you need a refund it's an absolute mission. Multiple calls getting the run around even with managers. I would have given this review zero stars if it was available. NEVER AGAIN will I make the mistake of buying anything from this place. I would rather pay more for better service.

Had a great experience with my sales person Bryce. From the minute I called the store and walked out he was friendly extremely patient with my 1k questions. Bryce showed me multiple options for bed furniture and helped me get a good price for my items. I’ve visited other stores and haven’t received this level of customer service 10/10 recommend. Go see Bryce!

Claudia was great! She understood exactly what we were looking for and was able to show us a few options, which made the selection process very easy.

Rosy was great with helping me find chairs.

Easiest purchase ever ! Justin helped us find the perfect couch and made the experience so easy and great.

Bryce was great! Had suggestions and alternate options when we were a little hesitant. Bryce was very thorough and easy to work with. When we wanted some time to walk around and figure out exactly what we wanted to do he gave space and checked back in until we were ready. Thank you Bryce.

Great experience buying our furniture. Our salesperson JV was amazing. She was very knowledgeable and patient with us. Thanks Julievette!

My sales associate Justin Siewnarine was great. He always takes care of me and treats me like family. Ordered a couch with him and had it delivered. Process was very simple.

It was a five stars experience every thing perfect and on time nice people to do business with

(Translated by Google) A lot of variety in furniture and the styles I was looking for, the attention and advice is very good (Original) Mucha variedad en muebles y los estilos que estaba buscando, la atención y la asesoria es muy buena

Professional and patient representative, Jocelyn. She showed us all the options on the furniture we wanted and never once displayed annoyance at the time consumption. She was great!!!

Elijah was amazing. Patient and understanding. Make sure you ask for him!

(Translated by Google) Super I loved the prices and the attention (Original) Súper me encanto los precios y la atención

Great experience

Great customer service! Great experience! Vilma,Jay and the store manager were awesome.

Very happy to have found the right type chairs for my living room. Thank you Claudia for you help.

Great service, excellent communication

(Translated by Google) An excellent place and very professional! A wonderful experience! (Original) Un excelente lugar y muy profesional!!! Una experiencia maravillosa!

Salesman was very misleading about delivery times, and the return policy.The delivery was not at a good time, I lost a day of work. The delivery was incomplete and one major part of the couch was not assembled correctly. Had to lose another day of work for another section to be delivered. The delivery was 2 hours late. Now, that same piece is ripping on the bottom and they want me to pay for a “tech” to decide what to do. This furniture is not even two months old. Complete waste of almost $3000.00. Will never buy anything there again. Customer service is a joke. By the way, the order is still incomplete. UPDATE: After writing the review, someone did contact me and was able to exchange the faulty piece(at their convenience, another lost day of work) So they did replace the piece for the THIRD time. That was good, but I still will never go back to that store

Ariel is a fantastic salesperson. He was so helpful and patient with us. He helped us furnish our entire new home and put everything together in 1 day! I highly recommend requesting Ariel to help you when you visit the store.

Oscar was our salesman he was very knowledgeable of the product and special offers, he went above and beyond to find exactly what we were looking for and within our budget. We are looking forward to getting our furniture and will let others know about Ashley Furniture.

(Translated by Google) Excellent service and very nice furniture collections (Original) Excelente atención y muy lindas sus colecciones de muebles

Great customer service. Beautiful selection of furniture at reasonable prices.

:bryce P was an excellent guy, was very courteous and very friendly and helpful