Ashley Store Davenport, FL

Thank you Marcus for all your help with our purchase. We really appreciate the excellent service.

Great customer service

this is the worst store They charge me for delivery after I spend $2,000

I went in the store ,the salesman helped but didn't ask if I want extended warranty. And put it on the bill.I had him take it off the bill. Then I asked if I could get the recliner now,put in my truck ,I was informed that I had to have it delivered. As I looked the recliner I purchased, before I traveled to the store. Is was on sale for $599.99. I was charged $649.99 plus taxes .I then went back up to the same Ashley store and asked to speak to the manager and was told she was out to lunch .So I asked one of the other salesperson about the price and was told see the manager. While I asked how long before she will be back. The same salesman came up from behind the desk and asked if he could help ,I explained that it was on sale online for $599.99 . I was argued with and was told many excuses for why I was wrong,but as the the salesman and I was getting loud another salesman came over and told me I was right and that he would get my refund put back on my visa. It has been a week by tomorrow no refund . And another thing I tried to call the local store phone number and all the calls are routed to a call center . So after I bought the recliner. Had to travel back to the store for a salesman to argue with me. The only reason , I gave 3 stars is the delivery was great . .

My husband, sister-in-law, and I had a terrible experience at Ashley Furniture. The moment we walked in, a Hispanic female staff member asked if we were “there to hang out.” That is completely disrespectful and unprofessional — especially considering I’m almost in my 30s. Not a single employee offered help. Instead, a tall, dark-skinned male associate kept staring at us, walking past us and watching us from across the store. We were clearly profiled and treated based on how we looked, which made me feel harassed and extremely uncomfortable — to the point where I didn’t even feel comfortable trying the furniture. No one should ever have to feel this way. I’ve been an Ashley Customer for over two decades, this experience made me realize that I do not want to purchase from this store again based on how they treat their customers. I wasn’t originally going to leave a review since this happened before Black Friday, but the experience was upsetting enough that it needs to be addressed. We came ready to buy furniture. Instead, we were treated like we didn’t belong. I will not be returning, and I wouldn’t recommend this location to anyone

The customer service was extremely poor and terrible. They delivered a scratched dining set, and I called to file a complaint the same day of the purchase, but I received no call or message back. Truly a complete failure.

Great selection and Marcus was extremely helpful and answered all of our questions. Can’t wait for delivery!

Smart, Friendly, Intelligent ease of purchase

Great experience at Ashley fast and friendly service by Brian. Delivery date is less than a week very happy.

On time delivery at the beginning of my time slot.

Edgar was pleasant, giving us time to choose furniture without hovering. He wrote up our sale and scheduled delivery in 3 days. The entire process was smooth and fast. We have purchased our furniture from Ashley's in the past year and returned because of the excellent service. Edgar was courteous, knowledgeable and professional. We will return in the future. Thank your store for their kindness.

As a new resident in Florida Gilda from Ashley was very helpful in assisting me with building a lot of furniture to fill my house. I went back the next day to make additional purchases and I am planning on going back again for some additional items. Looking forward with working with Gilda again in the future.

Hello, I was wondering if I should greet you given my great disappointment. I completely agree with my wife and colleagues who didn't even for a second advise me to come to you, and I apologize to them. I sincerely tell you that you are the worst supplier I've ever dealt with. I am very, very angry very offsets with you all because of my bad experience with you. More than two weeks ago, I bought five Jasperson Power Reclining Sofas. You delivered all of them, right, but in the set: one was okay, three were okay, and two were really dirty. The delivery driver took them back to you, and more than two weeks later, no one has done anything to replace the two that were dirty. GC

Excellent service. Very helpful.

Delivered on time and earlier than the estimated window initially given. Very professional and quick with the installation. Will gladly recommend and a special thank you to delivery driver Adrian and his team!

Amazing place and kind people

I am very pleased with my purchase from Ashley. Got my bedroom set at a very good price. I love Ashley

Marcus was amazing and very knowledgeable and helped me choose out the perfect sectional! I’m very happy with how everything was handled!

Had a great experience at Ashley furniture store. Our sales associate Cornell way very professional, nice, not pushy and went the extra mile to get us what we were looking for. Would definitely recommend anyone go to Ashley’s for their furniture needs.

Great service and found the salesman to be very helpful

Cordell was very friendly and professionals he provided great customer service. He was very knowledgeable of the products but also gave you enough space to browse and be able to make an informed decision.

If you ever go here Cordell is the one you want he goes out of his way to make sure you get the best price and the best service. He's made me and my family feel comfortable and he was very transparent the whole time. He has a great heart and is really there to serve you the best he can. Everyone else welcomed us and made sure we were taken care of. Great furniture purchasing experience!

Good selection of furniture in all price ranges. Ana Perez was very helpful and answered all our questions.

Very professional and accommodating. Also provided an adjustment when a better price was found.

(Translated by Google) Excellent (Original) Excelente

Was greeted as soon as we entered the establishment great friendly experience no pressure asked what I was interested in and got great feedback back to help me decide

I was very happy with personal service given to me. My pieces are beautiful.

Our salesman was top notch, made us feel at home!

Ask for Marcus!!! Sweetest man ever, I would 100% buy again! Very happy customer here!

Great customer service and did so well helping me with my couch decisions and colors!

Salesman was great, the complete buying process was easy and well-informed. The delivery guys were great as well. Will definitely buy from the Posner store again.

Friendly and helpful sales staff. Love our furniture.

Friendly staff, very professional and helpful. Always available to help with a smile.

Very helpful and nice to talk to. Helped us find exactly what we wanted

I have been shopping for a white sectional couch for over a month. I met Cordell on Oct 31 and fell in love with a couch but couldn’t afford the 5,000.00. I went on line and shopped and drove to Rooms to Go and City Furniture and didn’t find what I liked or wanted. I came back to see Cordell and looked at the one I fell in love with. After talking with my daughter and Cordell, and checking out all the pros and cons, I decided to check out other sectionals in the store. I found the perfect one on sale that checked all the boxes. Cordell said it had just come in the store and had my name all over it. Cordell explained all the features and I decided to buy it, I even added another seat and ottoman to it. Cordell quoted me a great price for the whole package and I purchased it. The only con is that I have to wait till Dec 29th for it to be delivered. Cordell was very knowledgeable, professional, patient and kind. I spent 1 1/2 hours with him and I never felt rushed or pressured into making a purchase. It was a pleasure doing business with him and Ashley Store. He is an asset to Ashely and should be commended for his excellent customer service. (If you have any clout or connections with the company can you please expedite my delivery, I’m so excited to put it in my new home and share it with family and friends this Christmas! 🎄) Thank You Christi Bell , Davenport Florida

Love my sectional!!! It’s absolutely beautiful and comfortable The delivery guys were also very professional and did a great job

Ashley Furniture in general is a horrible franchise in general. They sell you the world but any issues you have to eat it. No support for stolen package, no support for exchanges or returns and everyone washes there hand by saying call corporate which is a call center in the Middle East that do not have any access to do anything besides take notation. Will never order from here again. First and final time.

The store was great in Kissimmee when I purchased the couch with the warranty. Now years later before it expired I fill out a claim and it got approved. The guy came to look at it and said we need to order the part. He said when the part gets to g Your house give us a call and we will come out and fix it. I have called them since August. Never received the part! Won’t return my calls. Called Ashley today and they told me they closed the claim!!! Asked to speak to a manager and they have to call me back!!! They need to understand we are. They are our clients and they are not owning up to there promises! We deserve a new couch at this point! Also noted it was at the Kissimmee store it was purchased. But asked the Davenport store for help and they told me to call!

We're from NY and have been to several Ashley stores in the Northeast but this is our first in Florida. It's right near the new house so we gave it a shot. Like many furniture options in Florida we've visited, the color options are limited, a lot of white, cream and grey, and we're fans of color but that must be what sells here. Prices are in line with competitors offering similar quality pieces and while they push the financing heavily (it's sometimes hard to find the actual prices instead of the per month financed prices) everything is marked. They have a good selection of mattress options as well at all price points. Specifically want to call out the staff, though. Both Cordell, the sales associate, and Joseph, the store manager, were incredibly kind, helpful and conversational. Had extended conversations with both about furniture, travel and life. No "sales" pressure from either person and they addressed all our questions. Great experience overall.

Anna my sales rep is awesome, knowledgeable, professional, a joy to do business with. Bebe From Acima is great!! Love do business with these Girls an incredible experience.

Excellent service would highly recommend

Great quality. Friendly salesperson.

Excellent very welcome.

Renee was an amazing associate. She helped us look into every aspect of finding the perfect couch for us. Thank you so much!

Love shopping at Ashley. They always have what I need and all the latest styles.

We are so happy with our new Tempur-Pedic Matres and base. Very Satisfied....

Store service was excellent, variety in price and furniture style, sales Representative was Amazing!.,however, no received the same experience with delivery service personal were rude and one dropped off the furniture they cracked my home flooring because did not carry the chair they just placed it by pulling it right. And also the driver was confused with the location of my home and he was parked on the front of another house my mother was outside indicating the Exact location but he was negated to move the truck

Do not do business with this store or company, worst customer service ever!!! Once they make the sale, you will be ghosted. I had tried canceling my purchase after being ghosted by the sales person, called the store and spoke with a different sales person who stated that he would cancel my order but never did. Called the store again and spoke with the store manager who said he would cancel my purchase and send me an email confirming cancellation, never cancelled my purchase. After three more calls to the corporate office I finally found someone who cancelled my purchase and sent me an email while waiting on the phone. Six calls to cancel a purchase which only took three minutes once I finally got someone to actually do their job. I gave this company one star review because I wasn’t able to give them a zero star review.

The delivery guys were awesome & the salesman at Ashley was the best 100%

Awesome staff and salesman Cornell thank u bro

Markus is a true professional. Great to work with. Will be back.

My wife spent almost $3,000 dollars In a sofa and nightstands And supposedly because the furniture was in Clarence, it does not include the Delivery She had to pay $300 extra for them to deliver the furniture only at 20 miles away from the store to our house

If I could leave Ashley 0 stars I would. The Davenport store staff is great, but the furniture quality is total garbage and the "corporate" customer service they push you off onto after buying in store is atrocious!! We have had nothing but problem from the day of delivery. They busted some of our drawers in the storage bed, as well as the bedroom doorknob, and never reported it. When we discovered the damaged, we call and got replacement drawers but they came completely unassembled. After paying $400 for delivery and assembly, we were stuck putting these things together ourselves. The pieces werent correctly lined up, some had pre-drilled holes, while others didnt. Total trash. When we removed the drawers to replace them, we noticed that the bed wasnt assembled correctly, so I call Ashley customer service to get a partial refund on the assembly fee, which they did not want to give me. After going back and forth several time by phone, they finally agreed to refund me $100 for the assembly and $50 for the broken doorknob, but my 1 year warranty would be voided. Got the 50, but as of today still waiting on the 100.. and I've called and spoken to a manager about 4 times this week alone to try to get it resolved. Besides the fact that I dont have my refund yet, they are saying I still cant file another claim for defective furniture (I'll post the pics). I wouldnt buy from Ashley Furniture again if it was the last furniture store on Earth. Had a wonderful experience with Rooms To Go and Hudson Furniture for our other furniture pieces.. will be sticking to them from now on.

Sales two Alberto was awesome

The local store and staff deserve 5 stars! The manager was awesome and our salesman Eli was amazing. Unfortunately, they are the storefront and ambassadors of a horrible company with customer service that is near impossible to deal with. First, I had to deal with furniture infested with powder post beetles. Now, I’m dealing with a canceled order that was still delivered over a month later and charged to my credit card. Every call to customer service means sitting through long wait times only to be bounced around from one department to another, with no one able to actually resolve anything. I retired to Florida to enjoy my best years. I’m a 100% disabled veteran with over 20 years of service who worked hard for my new home and now its integrity may be compromised thanks to Ashley Furniture’s failure to properly inspect their warehouse products for pests. Instead of peace, I’ve been left with stress, wasted time and the possibility of an infestation in my brand-new home. Nothing will become a priority and your are left to deal with the issue until they decided to come up with a resolution. An Ashley Furniture customer service representative even had the audacity to say that maybe someone threw termites (was not termites btw) in my home and there's nothing they can do about it. I had to call an exterminator myself to address the problem. To be clear, the local store staff are not the problem. They are wonderful. But Ashley Furniture’s warehouses, products and corporate-level customer service are unacceptable. You will wait endlessly for any resolution, even in urgent situations. This was my first time buying from Ashley and I’ve had problems with every single order. It will also be my last. Avoid at all costs unless you’re prepared for frustration, poor quality control and customer service that does nothing for you.

Great selection and service

The staff here is amazing, and not overbearing. They give you space and I appreciate that! We are so happy with our new sectional and swivel chair, we can’t wait to redecorate the rest of the room to match it. Thank you Ashley Davenport

(Translated by Google) DO NOT BUY FROM ASHLEY! EVERYTHING IS AWFUL! I am an Ashley Furniture customer and I love the store. I was fascinated until I was the one who received something defective. Since I have purchased several things for my home, I went to Ashley to buy a dining room. When the dining room arrived, the color was TOTALLY DIFFERENT FROM WHAT I SAW IN THE STORE. The wood of the dining room I received is horrible, pale, dull, with black spots. Thank God I had taken a photo so I could make a comparison. Upon receiving the dining room, I automatically filed a complaint, and they sent me an inspector. I showed him the image I took of the store's dining room, and the inspector, named ALFREDO M. (as stated in the report), confirmed it and told me, "You're right, it's not the same color, and I can see the defects you mentioned." With a negative attitude, he said, "I see it as difficult to exchange. We'll have to open several boxes in the warehouse to see what matches up." To which I replied, "Well, we should open the necessary ones because I didn't pay $1,200 for something that's totally different from what I saw in the store." When I received the inspector's final response, they denied me the exchange. I contacted customer service. A guy named Fernando took my case very nicely. He tried to help me. I sent him images, they asked for more images, and again they denied me the exchange. I call again and a girl answers, but I don't remember her name. (NOTE: I've already called before and I gave them my address for the security question, the same address where the delivery is made, and I had no problems.) When I give her the address, it doesn't match the one she has, which is completely understandable because it's for security reasons. I mention several addresses, and she tells me it's one of those, but I haven't given it in full yet? !!? I say, "Love, then how can you help me because I need assistance? Is there any other way?" And the girl completely refuses to tell me "NO," if you don't give me the address, no one can help you. Of course, being frustrated with the situation, this pushed me even further to my limit. I contacted another person again. I didn't have the delivery address on file, but I did have one of the addresses I had previously mentioned to the girl, who practically denied me service. This very kind guy tried to help me, but they still refused to change it. Which I explain for the tenth time: I don't want a refund, just a replacement of the dining room, period. I mentioned the inspector to this person, and they said, "That happens a lot. Sometimes they go to customers who tell them they're right to avoid some kind of conflict, and when they report it to the store, they tell them the exact opposite." I asked to be transferred to a supervisor. I spoke with this person, and the situation was explained again, and in the end, they told me there would be no change. The situation is very frustrating because they simply give you a COMPLETE NO, and there's no CUSTOMER SOLUTION. I'm also paying $200 for the warranty, and I ask the supervisor what the warranty is for, and he mentions that it has nothing to do with Ashley, but with the suppliers. I say, "Well, you have to contact them," and he gives me the number. I mention that after dealing with this situation with several people, no one has mentioned it to me. To what he responds here, I see that they notified him in an email, and to what I responded, of course, an email I just received 10 minutes after speaking with you. Anyway, no one had informed me of this before. The supervisor tells me that Ashley only makes changes depending on what the inspector says. So, to what I respond, my change was denied because an inspector told them the dining room is in good condition. SO HAVE MORE RESPONSIBLE PEOPLE/INSPECTORS WHO ARE NOT LIARS. WHY DID THAT INSPECTOR NAMED ALFREDO TELL ME TO MY FACE AND CONFIRMED THAT THE DINING ROOM IS IN POOR CONDITION, AND WHEN GIVING HIS REPORT, HE SAYS THE OPPOSITE??????? SO THANKS TO THIS PERSON, I HAVE BEEN DENIED THE CHANGE 3 TIMES. I NEED TO SOLVE THIS PROBLEM RIGHT NOW. WHAT A DISAPPOINTMENT! (Original) NO COMPREN EN ASHLEY! PESIMO TODO! Yo soy cliente de Ashley Furniture y me encanta la tienda estaba fascinada, hasta que me toco ser una cliente que recibe algo defectuoso. Como he comprado varias cosas para mi hogar, fui a ashley a comprar un comedor. Cuando llega el comedor el color es TOTALMENTE DIFERENTE A LO QUE VI EN LA TIENDA. La madera del comedor que recibí esta horrible, palido, sin brillo, con manchas negras. Gracias a Dios le habia tomado una foto para poder hacer la comparación. Al recibir el comedor hice automáticamente mi reclamo, me envian un inspector.. Le muestro la imagen que le tome al comedor de la tienda, y el inspector llamado ALFREDO M. (Como dice en el reporte) me lo confirma y me dice tienes razon no es el mismo color y puedo ver los defectos que mencionas, con una actitud negativa me dice “ lo veo difícil el cambio hay que abrir varIas cajas en el warehouse a ver que se asimila” a lo que le reapondo “bueno se deben abrir las necesarias porque yo no pague 1,200 DOLARES, por algo que es totalmente diferente a lo que vi en la tienda”. Cuando me llega la respuesta final del inspector me niegan el cambio. Me contacto con servicio al cliente un chico llamado Fernando toma mi caso bien agradable, trato de ayudarme le envio imagenes, me piden mas imagenes, y nuevamente me niegan el cambio. Me comunico de nuevo me atiende una chica pero no recuerdo el nombre, (OJO: ya me he comunicado anteriormente y les doy mi dirección para la pregunta de seguridad, misma dirección donde se realiza el delivery y no habia tenido problemas) cuando le doy la dirección no hace match con la que ella tiene totalmente entendible porque es por seguridad, le menciono varias direcciones y me dice que es una de esas pero que todavía no la he dicho completa???!!? Le digo amor entonces como me puedes ayudar porque necesito que me asistan, hay alguna otra manera? Y la chica totalmente negada me dice “NO” si no me das la dirección que es nadie te puede ayudar y claro esta al estar frustrada con la situación esto me llevo mas a mi limite. Me comunico de nuevo con otra persona igual no tenia la dirección de delivery on file, pero si una de las direcciones que le habia mencionado a la chica anteriormente que practicamente me nego el servicio. Ese chico muy amable trata de ayudarme y por igual se niegan al cambio. Lo cual explico por décima vez no quiero un refund simplemente que me cambien el comedor y punto. Le comento lo del inspector a esta persona y me dice “ eso pasa mucho, aveces van donde los clientes le dicen que tienen la razon para evitar algun tipo de conflicto y al dar el reporte a la tienda le dicen totalmente lo contrario” Pedi que me transfieran a un supervisor. Hablo con esta persona y de nuevo se explica la situación y al final me dice que no hay cambios. Frustra mucho la situación porque simplemente te dan un NO ROTUNDO no hay ninguna tipo de SOLUCIÓN AL CLIENTE. Yo estoy pagando tambien $200 dolares de garantía y le prwgunto al supervisor que entonces para que sirve la garantía y me menciona que eso no tiene que ver con ashley si no con los suplidores y me dices bueno tienes que comunicarte con ellos y me pasa el numero. Le menciono que porque después de haber lidiado con esta situación con varias personas porque nadie me lo menciono. A lo que el reaponde aqui veo que se lo notificaron en un correo y a lo que le respondí claro un correo que acabo de recibir hace 10 minutos de estar hablando con usted , igual nadie me había informado esto antes. El supervisor me dice que Ashley solamente hacen cambios dependiendo lo que diga el inspector. Pues a lo que le respondo entonces mi cambio fue negado porque un inspector les dijo que el comedor esta en buen estado. ENTONCES TENGAN PERSONAS/ INSPECTORES MAS RESPONSABLES Y QUE NO SEAN MENTIROSOS, POR QUE ESE INSPECTOR LLAMADO ALFREDO ME LO DIJO EN MI CARA Y ME CONFIRMÓ QUE EL COMEDOR ESTA EN MAL ESTADO Y AL DAR SU REPORTE DICE LO CONTRARIO??????? ENTONCES GRACIAS A ESTA PERSONA ME HAN NEGADO EL CAMBIO 3 VECES. NECESITO SOLUCIONAR ESTE PROBLEMA YA MISMO QUE DECEPCIÓN

They are quick to sell you whatever you like but when you cancel your order they are useless. Went in to see the manager he just straight up pulled out some telephone numbers for me to call. Wasn’t helpful in anyway or form. A month out and still haven’t received any info about getting credited back.

Earlier today I called Ashley Furniture in Davenport, Fl. to check their store hours. I spoke to a gentleman by the name of Cordell. He was very professional and courteous when we spoke. I told him we would ask for him when we arrived. As soon as we arrived, I located Cordell Primous and he assisted us in locating the perfect pieces for our home. He wasn't pushy at all. Very friendly and professional throughout the entire process!! We would not hesitate to recommend Cordell to anyone who needs assistance in buying furniture at Ashley Furniture in Davenport, Fl. Thank you Cordell for a great furniture buying experience!!

Kathy was an amazing sales associate! She helped us find the perfect couch and bedframe. We just moved down here from up north and she made the process of picking out our furniture so easy and even gave us some advice. We will be back for sure to complete our home with other pieces of furniture!

Edgard R. was amazing! He listened to what we wanted and took us to what was not only functional and beautiful, but also affordable and/or on sale! He provided excellent suggestions while not being pushy or overbearing. This is our third time buying from Ashley Store, but by far the best experience.

Omar was great listened to what we wanted. Great communication, loved what was available.

Ana at the Davenport location was very friendly and helpful; so helpful in fact, that we made a special trip back to the Davenport store so she could handle our purchase of our sofa and end tables.

Frankie Torres made the shopping experience smooth as I was there with family looking to purchase an expandable dining table (successfully fast) and we appreciate the great service at Ashley’s. The staff there are also friendly and patient with my little one exploring the store!👍

Renee in Davenport was really patient and helpful.

Called in this morning for something simple, I purchased a sleigh bed frame from ashley 3 years ago… its out of warranty and i never bought the extended warranty. My bed shortly after rhe warranty expired had the screws that attache the side rails to the bracket has torn out of the side rails causing everything to come crashing to the ground. I called in wanting to know what the store could do to help me out since a pice of furniture should last more than 3 years. I spoke to a sales manager who dismissed me immediately and wanted to send me to the call center after i had already told him it was out of warranty, then he simply said he cannot sell me the parts with a very rude and condescending attitude, at which point i asked to speak to the GM to which he responded “i am the manager” i again asked him are you the gm? To which he told me no im the sales manager, i again asked to speak to the gm he coughed up and attitude and put me in hold, when he came back he said he was busy and hed have to call me back, i tried to get hum to take my number to which he was again rude, he told me i was the one who was being rude and then proceeded to hang up on me. I have purchased several pieces of furniture from ashley and have never been treated so poorly

Exceptional assistance from Ana Perez. Thank you for your time and knowledge in answering all our questions. We love our Reclining sectional! It's everything we were looking for. You made the process smooth and we were happy to work with you.

My wife and I stopped in look for a dining table to fit our small Park Model in Deer Creek. Cordell was extremely helpful.but we couldn’t find what we were looking for as our odd shape of our window bay. We had a custom bench seating done by a friend of mine. So anyway as we were looking around we stumbled upon the best loveseat recliner I’ve ever seen. We had one at home that was left by the previous owners. We didn’t like the color or the fact it was not our plus not enough bells and whistles. I told Cordell that if I came back I would only ask for him. I called him a day or so ago to let him know I was coming back in. Cordell called me back from my phone call I said I will be in when you’re working again. I came I bought. Arrives next Thursday. 😊

Ashley was so helpful and knowledgeable. One of the best salespersons I have ever dealt with!

I walked in store greeted. Gino a salesman, helped me and let me walk around to look. I found something and he told me to let him know if I found something. He explained the bedframe , headboard and so on. I was so happy!

If you are looking for furniture at this location, ask for Frankie Torres. He introduced himself when we came in and let us browse on our own. Other locations we have been to have had helicopter associates, but Frankie gave us the space to discuss while being available to answer any questions. He was very friendly and knowledgeable about how to find what I was looking for. Thank you for your time and patience as I know I was very particular about my needs.

Ashley was very helpful and got us exactly what we wanted

Very good store!

My wife and I went there looking for a Recliner We were in and out in less that 10 minutes. Because they update what they have in store online. It was easy to see the options they had and we picked a couple to look at. Our sales rep Cordell was fantastic and very kind! We will be coming back for our couches! If you come to the one in davenport ask for him! It was raining and he came out and helped us get the kids out of the car and helped us load them back up when we were done! If that ain't service I dont know what is! He's also been updating us on delivery! Just an overall good experience! Please ask for him if ya come in.

Omar the salesman was very helpful with selecting a couch. He showed us options that matched our needs with very little explanation required. My wife and I will definitely be back in the future.

Eli (Davenport store) is very knowledgeable, he was patient and I appreciate that when your making a big investment you don't want to be rushed. Eli also took the time to even give some feedback on items and gave honest opinion, he wasn't pushy like most salesperson. Store is very organized. We really appreciate Andrea the Store manager she is very nice and treated us very good (Gracias 🙏🏽) overall I do recommend this particular store, we spend the day in City furniture and rooms to go. City furniture was ok but didn't have most of the items and expected us us to wait a month or more for bed and stuff like that. Rooms To Go we walked half the store maybe a good 1hr or so before anyone even acknowledged we were there trying to shop, sales person kinda just asked if we need it any help and showed us 1 sofa and left, not really the treatment you want to receive when you're about to purchase 10K + in furniture. Overall Eli and Andrea thank you for an excellent treatment your focus was not only to sell what ever and make numbers it was really about letting us breathe and and giving us Ideas and feedback.

El vendedor nos recibió muy amable pero al comprar el producto fue rudo porque no compramos lo que él quería vendernos...

Pleasant experience very knowledgeable salespersons. The there was no up sale. I believe I received what I asked for ,good time for delivery. overall pleased with the experience

Eli was very friendly and approachable. Knowledgeable and made us feel at ease. Did not try sell us but allow us to make our own decision.

Happy in every way with our purchase today at Ashley Furniture in Davenport and especially with our salesman Edgar! Great service and great price!!!

Good service

Absolutely terrible customer service! I walked into the store to buy a vanity I had seen online, and what I experienced was beyond disappointing. The workers profiled me and my friend in the most blatant way, treating us like we were out of place and unwelcome. Instead of offering any assistance, they made it clear they had already judged us, assuming we weren’t ‘buyers’ based solely on our appearance. It was infuriating and humiliating to be dismissed like that. Their rudeness was unacceptable and left us feeling like we didn't deserve to be there. No one should ever have to endure such profiling and disrespect while simply trying to shop. I would strongly advise anyone to steer clear of this store if you expect to be treated with basic human decency!

I’m so happy with my purchase. I definitely will shop at Ashley again

Omar was very knowledgeable about our entire purchase. We won't hesitate to ask him for further assistance the next time we need to make a furniture purchase.

Excellent help from the store to accommodate a tight delivery.schedule and get us what we needed. Prices were surprisingly affordable.

Our experience at Ashley was amazing,good customer service and great quality in products

Manager Joseph and salesman Omar were awesome! So personable and helpful. They listened to our needs and we ended up with the perfect recliner. From the moment we walked in to the moment we walked out of the store we were treated so kindly. We will definitely recommend that store to our friends and family.

Horrible experience I went in thinking that I would be greeted like every other regular customer but instead I was asked for my age when I told the associate my age she didn’t believe me and asked two more times for my age still didn’t believe me, I showed her my ID to get through and get to shopping for a table as soon as I go to the area where tables are the manager Joseph apologized but didn’t have the associate apologize I sincerely felt discriminated and I told him that I was actually there to purchase something and he was defensive and got in my face after I told him that it would be nice to receive an apology from the associate as well and he told me he was deescalating the situation when the situation wasn’t what it had to be he was raising his voice when I was talking to him with no tone and with my inside voice sad to say that I have to be asked for my age to shop there won’t be there again poor customer service never experienced anything like that before.

Chance was personable,and cared about our needs , and very accommodating

My couch was delivered ruined, and we immediately reported it upon delivery—and so did the delivery team! A representative called me and stated they would send a tech out a week later to “fix it” instead of just automatically offering to replace it for the price that I paid for it. Also, no apology was offered for the inconvenience. I will be going to the store to talk to the manager personally, as I couldn’t get a hold of anyone when calling. UPDATE: it is now June 2, and I still have not received a replacement for my couch that was delivered damaged on 4/17/25. They sent out a technician to my apartment to assess damages. The technician said it was not repairable and would order a new one. I received a call confirming that it would be replaced between 7-10 business days. We are now over a month in and I have not received my couch, they tried to send a technician OUT AGAIN to assess damages and tell me they would process my replacement order then! When it was already confirmed back in April. I will be reporting this to the Better Business Bureau and taking legal action. WORST CUSTOMER SERVICE EVER!

Edgard and Mrs.Bebe Gave my husband and I the best experience! They were super patience and professional. We feel very confident in our purchase and definitely coming back. Thank you Ashely furniture store!

I will never purchase another item from Ashley Furniture located in Davenport, Florida. I made a purchase, and the sales agent ordered the incorrect mattress. So after the item was delivered when I laid on the mattress I immediately knew it was not the mattress i ordered because i had purchased 3 mattresses before. I told the delivery man to take it back and was told his job is only to deliver, and i should call Ashley. I went to the store and informed the agent, she apologized. She went to the store leader Angie and explained, then she immediately informed me that she couldn't do an exchange. The sales agent was explaining what happened and she told her to shut up in front of me. I told her she has no manners because she cannot be rude to a staff in front of a customer. Apart from being disrespectful, she was being racist, stereotyped me and started communicating in spanish. I reminded her never to judge a book by the cover. I called Ashley customer service twice and reported the incident. I have the reference number over a month now, and no one has ever reached out to me. I am very disappointed and will never recommend Ashley to another person.

If you need anything, please look and ask for Ana. Wonderful experience. She was amazing and took great care of us. We can’t wait to get our furniture. Went to get 2 recliners and left with an entire dining room, living room and kitchen table. Of course we got our 2 recliners too. lol. Also great financing options! Thanks Ana

I love ashley store they always have what I need and very friendly and knowledgeable Alberto Perez is amazing he help find what I need and easy to talk to I'm definitely coming back

Very well mannered and helpful at store,during my purchase.tks for all help while making purchase.will be. Back.

We had a nice, easy experience at Ashley in Davenport. They were able to deliver very fast, which was nice. We will definitely go back for future furniture needs.

Renee was great, professional and very helpful

Omar was very knowledgeable and helped us find the perfect couch

(Translated by Google) Very attentive and helpful. The saleswoman Ana Perez was very helpful and offered me discounts at the time. (Original) Muy atentos y serviciales la ayuda de la vendedora Ana Perez fue de mucha ayuda y me ofreció los descuentos del momento.

Love the associate they are not pushy , they let you look before helping . Furniture beautiful sturdy last very long time Ashley's the bests 👌

(Translated by Google) Excellent service with Edgard Rosario (Original) Servicio excelente con Edgard Rosario

Omar was a huge help, showed us exactly what we were looking for and he was very knowledgeable about the different styles we were looking at. He gave us time to choose wisely and helped with the summary of the choices that were made. Very easy and personable to work with. Highly recommended!

Alberto and the other sales reps were very insightful and helpful with helping us with our purchase and knowledgeable with the different varieties that would cater to our specific needs. The store was very nice and clean and we will be making future purchases with this store!

Great experience, salesman was knowledgeable and courteous.

The service was excellent. The only problem I had was that when I got home I noticed being charged for a 5 year maintenance plan that was never discussed with me. So I ended up cancelling the order because I didn’t like the sales tactic that was used. The sales person would quote me prices as if it was the whole price. At no given moment did he say there was a maintenance plan being added. I believe maintenance is an optional service. So integrity on the sales person was not the best and I don’t do business with dishonest people. Sorry but it was just wrong.

My husband and I recently had the pleasure of shopping at Ashley Furniture in Posner Park, Davenport, and we couldn’t be happier with our experience! We first visited this location in July 2024, shortly after moving to Florida, just to browse and get a feel for their selection. During that visit, we were warmly welcomed by Anna Perez and her manager, who made a lasting impression with their kindness and professionalism. When we returned a few days ago, ready to make a purchase, we were once again greeted with the same warmth and exceptional service. Anna Perez went above and beyond to assist us, bringing her friendly and joyful personality to every interaction. She took the time to understand our needs, patiently guided us through our options, and never made us feel pressured. Her dedication to outstanding customer service truly stood out! Beyond the exceptional staff, the store offers a stunning selection of high-quality furniture, and the purchasing process was seamless from start to finish. Thank you everyone !!

Ashley spent a 1 1/2 with us showing us 5 different sets of couches. She is absolutely fabulous. She knows her stuff and got us exactly what we needed for our loft. If you know what you want ask for Ashley you won’t be disappointed.

Great team to work with

Excellent! Helped me with my choice. Everything was fast. Will come back!

Great experience.. the salesman Edgardo Rosario’s was very patient and professional with us! 100 % recommended

Ana was very nice and patient with my husband and me.

Gino awesome sales rep!!

I went to the Davenport Store back in December to look at recliners. I was warmly greeted by a representative named DONALD DEVAUL. Donald made the experience very pleasant and relaxing. Never once did do any pressure sales. He is the representative to connect with if shopping for furniture. Thanks Donald

I went into this store wanting to buy a bed, but because the sales person upfront was giving a bad attitude, being rude, and was not helpful at all I decided to spend my money somewhere else where I would be treated with respect.

Very nice experience. Lovely store and very friendly and competent agents. In particular, Ashley was a delight to work with and she knew exactly what I wanted and the experience ended in a successful purchase of new recliners.. Thank you.!

Omar was amazing from the moment he opened the door to welcome us in to the very end. He was very patient and understanding with our expectations and did as much possible to create the BEST experience with or without a purchase. Great personality and extremely helpful! Gracias Omar !!

(Translated by Google) Excellent (Original) Excelente

If I could give 0 stars, I would. Similar to the review below this is no reflection of the customer service received by Posner Parks team in store. However the upper managers of the company have been HORRIBLE. My couch was not successfully delivered. The delivery team they sent was having a hard time translating and I bought a very expensive sofa that they crashed into my brand new wall (pics below of the dented metal frame on my arched wall). Now for reference this wall is 52” apart in width- there was SO much space for this to be brought in properly. No apology upon smashing the wall. Then they set it down and before unpacking he said chaise lounge “right” and I said “facing?” Then he shook his head yes as he had very broken English. I said no it’s left facing- he kept repeating right. I then asked can we set it up so I can see? At no point did he show me an iPad with the order stating that it was indeed left facing chaise like I ordered. I asked to call someone but they just gave up and said “we take back!” Then I said “my wall” and they took pictures and left. I have had to now jump through hoops- still have no couch due to poor communication on Ashley’s delivery service, and a damaged wall thanks to the carelessness of the delivery service. I have yet to be called back after responding to the very unprofessional email of we will give you a $100 for the wall…this is ludicrous. Also my couch will take 2 weeks to come back to me even though it’s in stock and in Tampa which is 2 hrs away. NEVER pay for delivery service. This is my 2nd and LAST bad experience with Ashley’s delivery team. I can’t believe they still hire whatever third party company and it’s sad that the manager team can’t get the higher up managerial team and departments to right this problem. I am doing all the leg work for their mistake! The couch was high quality but I may never order from Ashley again after all this.

My salesperson was as nice as she could be. but my order was placed on the 5th of Jan. it was promised to be delivered on the 17th.. it didn't happen and now I've been told the 28. I'm tired of sleeping on the couch.

Nice, helpful and not pushy!!

Edgar Rosario has the patience of a saint. He could answer every question~ the questions we asked and the ones we should’ve asked. He knew everything. We will ask for him the next time we shop at Ashley. *****

(Translated by Google) The attention was excellent and the atmosphere was calm to choose your options. (Original) La atencion fue excellente y el ambiente tranquilo para escoger tus opciones

Susan and I met with Debbie at the Davenport store in Posner. Debbie was so helpful and treated us with such respect. We made our purchase and will tell everyone at Reunion to please consider calling Debbie for their furniture needs.

Alberto Perez was very knowledgeable and kind.

Really good costumer service, patience and flexible. Omar Perez was really helpful and polite.

Ashley gave my family and I the best customer service / sales experience we have ever had at a furniture store. I will be coming back to get the rest of my furniture needs with her.

Bought a sectional from them. We were told we could keep the old broken one b/c it was discontinued. We threw our original ones away and put the old ones our loft. We got the new ones and put those in our family room. Two weeks later they said we needed to return the old broken ones (after we threw the original ones away). They said they need to pick them up or they’ll charge us for it. Now we have an empty loft. The customer service person we spoke with was incredibly RUDE and accused us of “just wanting to keep a free couch”.We explained we threw our original ones away. She didn’t care. Crap service and a load of misinformation. The store and call center need to communicate better.

(Translated by Google) Today I only came to look, but Omar's good service encouraged me to buy the bedroom and living room set that I liked so much. Excellent service and the best prices. (Original) Hoy solo vine a mirar, pero el buen servicio de Omar, me animé a comprar el juego de cuarto y de sala que tanto me gustaba. Excelente servicio y los mejores precios.

If you are looking to shop at Ashley, I would highly recommend stopping at the Davenport location and seeing Gino. He is caring, honest and wants to provide best service possible. He made our shopping experience easy and fun. Thank you, Gino!

The staff at Ashley Furniture in Davenport were all very friendly. Brayn helped us originally when finding a good fabric that would meet our needs. We ordered from the store. Our docking of stars comes from the unorganized manor of the warehouse. Deliveries should not be scheduled or given a time until the warehouse has put eyes on every piece within the order. We had 2 cancellations for delivery - the second 11 hours after confirming a time for the next day - by the warehouse and delivery schedule team. And no explanation was given. Had the store and Andrea not been so helpful, we probably would have canceled the order. If that can get fixed, the whole operation would be much smoother.

Staff were very helpful in resolving a product malfunction with me.

I went a few months ago to look for a couch and bed set, as soon as we walked in we were greeted by one of the men who worked there. As I walked around the store every time I looked up I would see the guy (Forgot his name, had glasses, I think he was bald, dressed in a sort of cowboy attire). 30 min in, I was trying to control my child by not touching anything & I noticed the guy gave us a look that made me feel uncomfortable and we left, I said I wouldn’t go back again. A few months pass & I give it another try. Walked in, same guy greeted. Tried to avoid him, but again, everywhere I walked to HE WAS THERE WATCHING. I get the commission part but let people shop comfortably!! I felt so uncomfortable and was so mad at this point. I was trying to have another person help but when he noticed that another worker was talking to me about what I was looking for he comes and is standing a few feet away, I didn’t make eye contact because I knew he was just starring & hearing the whole conversation. Once the guy who I was speaking to asked if I was greeted at the door I said yes, and pointed to the guy who made this experience uncomfortable, unfortunately he ended up taking care of me. I felt like he would reply back in a passive aggressive way. Please Ashley furniture in Davenport, please advise your workers to not make customers feel uncomfortable by literally watching their every move inside the store. LET US SHOP COMFORTABLY and most likely we will help boost your commission up. This location will not be getting any profit from me.

Omar’s customer service is top tier! He is knowledgeable, friendly, personable and patient. He has sold me on Ashley furniture as a customer. Thanks Omar!

Omar Preze was the perfect salesperson. Awesome experience!

We ordered a table and six chairs, and while the product itself is beautiful, the service was horrible. We paid extra for assembly, only to be told that it covered the table but not the chairs. What kind of nonsense BS service is that? “We’ll assemble the table, but good luck on the chairs.” If we wanted to pay a cheaper price and do the assembly ourselves, we would have gone to IKEA. For a product that wasn’t cheap, Ashley Furniture needs to do better.

Very good sales person.

We had a very pleasant time sitting and trying out all the different couches. Omar was amazing helping us checkout with out dream couch. Thank you so much

Edgar helped us find our dream couch for our new home! He made the process so smooth and easy - would give 10 stars if possible!!

Great service at this location. Thank you for your help Debbie

Very professional sales person who provided personalize service. Ana Peraz did a wonderful job in understanding our needs and providing a solution.

Great selection. Sales staff were friendly and not pushy.

Purchased a electric fireplace insert for my entertainment center. Friendly, fair price, and respectful.

Omar was amazing !!

Awesome Experience!!! First of all Donald is an absolute Gem. He was warm, friendly and very professional. I look forward to working with him again. Also when I wanted to alter my order Omar helped me with the order and he was a pleasure to work with. You guys rock @ Posner Park🤩🤩🤩

(Translated by Google) Very professional attention from Omar the best (Original) Atención muy profesional de Omar el mejor

Omar was great! Welcoming, knowledgeable, and helped with a great purchase! Really happy we came in

Excellent Service from Edgar Rosario! I recently bought furniture and had the pleasure of working with Edgar Rosario. He made the entire process smooth and enjoyable. Edgar was knowledgeable, patient, and attentive to my needs, ensuring I found the perfect pieces. His professionalism and friendly attitude made all the difference. I highly recommend asking for Edgar if you need furniture—he’ll make sure you walk away happy with your purchase!

Edgar took care of us. Very professional and friendly. We appreciated his transparency and honesty during the purchase! Thank you Edgar.

Ana Pérez the best one was very attentive super knowledgeable and we end up making a deal.

Ana was very helpful and professional. She explained everything in detail. Thank you Ana Perez for all your help with selecting our furniture. Can’t wait til everything is delivered 🥰

ANA PEREZ was not pushy with us. She was patient and gave us time to shop. She did an amazing job and we will for sure be back again!

ANA PEREZ did an amazing job. We got exactly what we wanted. She was patient and caring!

Great assistance from Ana Pérez, if you planning to buy anything I truly recommend her!

(Translated by Google) Edgar Rosario… Excellent seller, very attentive and kind. I recommend him 100%. (Original) Edgar Rosario… Excelente vendedor, muy atento y amable..lo recomiendo 100%.

AP was a patient, helpful, and efficient salesperson. She went above and beyond for my long distance purchase and handled my holiday difficulties with kindness.

Ana Perez was very friendly and she meet our spectations. She explained everything well and found all that we're looking for under our budget. Thanks Ana for be so helpful.

(Translated by Google) Thank you Ana Perez! Because of your patience, you explained everything perfectly and you took care of everything we asked for without a problem, we will surely return for that bedroom set that we loved! (Original) Gracias Ana Perez! Por tu paciencia, explicaste todo perfecto y todo lo que pedíamos te encargabas sin problema, de seguro volveremos por ese juego de cuarto qué nos encantó!

Great customer service

Ana Perez was the beautiful lady that helped me find exactly what I needed. She is extremely knowledable about all the furniture. She explained and answered all questions I had. She is adorable and will come back to deal with her again

Ana Pérez the best salesperson at Ashley furniture.

Ana Perez was amazing to work with. Very professional and informative about everything throughout the ENTIRE process. Highly recommend her and we will be coming back to use her! Thanks again Ana!!!

(Translated by Google) Edgar, thank you for your attention. Excellent service. Excellent seller. (Original) Edgar gracias por tu atención. Excelente servicio. Excelente vendedor.

(Translated by Google) Very good attention from Edgar! Thank you very much for everything 🫶 (Original) Muy buena atención de Edgar! Muchas gracias por todo 🫶

Very happy with the whole experience Omar was very professional and helpful

I am going to add another post. I gave 3 stars this time because no one ever answers the telephone. I tried 6 times every 45 minutes - these associates can / must answer the phone. I was forced to come into the store to complete my order - and when I walked in the doors, 3 associates are standing and talking waiting to pounce on the incoming person - ANSWER the phone. VERY disappointed with this poor service today - if I remember, Jim is the store manager - I would like to talk with him. I am going to add to my original review. We were missing 4 feet on one of our sectionals. The missing feet were delivered to us promptly within 4 days. The Ashley tech, Brian, came out to the house today and installed the feet. Brian is very friendly, courteous, helpful and professional. Give Brian a raise to keep him. Overall, our experience with Ashley was very good, no problems and we are looking to purchase additional furniture.... My wife and I went to the store with some furniture in mind. We found what we were looking for and Don, one of the sales associates helped us. Don was very knowledgeable, made excellent recommendations and helped us get the shipping and dates that we need. Overall, we enjoyed a good visit with a good associate and we recommend Ashley Furniture store....

I would not buy from this store or company. Terrible experience with a warranty claim. They denied my claim several times stating "terms & conditions", saying I could not remove a tag that stated "can only be removed by the customer". After a detailed email to them showing their dishonesty, they relented and provided a replacement. Instead of this retailer, find somewhere that provides great service, values your business and has a reputation for honesty; somewhere where they return your phone calls !

Great experience in this store and the Salesman Sean was the BEST! Sean was helpful, friendly and has an awesome personality!

Ana Perez was very thorough and fantastic to deal with!

Quick and easy; advisor with super pretty left eye was a big help

Friendly, helpful staff.

Ashley Furniture in Davenport Fla. Is a nightmare to do business with so may rules that is a redundant experience. The saving grace Ana Perez Martinez. She’s a 1st rate problem solver and a real professional. After choosing what I wanted the payment link (Ashley) wouldn’t work finally I said forget it I’ll buy some where else Ana Perez Martinez resolved the issue got the sale and I’m happy . If you shop in that store deal with her you’ll leave happy K. C 5 stars for ANA PEREZ MARTENIZ

Alberto and Omar are top notch. Very patient and knowledgeable. Not at all pushy!

Edgar was of great help when my family and I lived states and need to furnish our new home!

Good

Debbie was very helpful and I am happy with my purchase decision.

Ana was a breath of fresh air

Ana Perez will help you find exactly what you need!! Go see her. Well??! What are you waiting for???? Go!

Ana Perez was absolutely fantastic helping us find furniture for our new place here in Florida. If there were 6 stars, she would get that rating.

Omar made everything easy for us, thanks a lot

Edgar was great and patient as he showed me and my kids the sectionals and took the time to configure out what would fit best in my space. Left a very happy customer!

I was very well served by Wedja and my expectations were met. Store with wonderful products

Brayn Celis was excellent. He help us with the purchase of our living room set from product information to financing. Awesome job!

Wedja gave us a great customer service. Great help, understood our situation and helped us get what we needed.

Douglas was great. Very knowledgeable and seemed genuinely interested in making sure we got exactly what we were looking for.

Omar was a great salesman and helped me find my beautiful kitchen table and barstools! Highly recommended seeing Omar at Ashley furniture.

(Translated by Google) Excellent service, very friendly, honest and respectful. Thank you Edgar for excellent service. (Original) Servicio excelente, muy amable, honesto y respetuoso. Gracias Edgar por excelente servicio.

(Translated by Google) Excellent service, Edgar very kind.. (Original) Excelente servicio, Edgar muy amable..

Getting ready for the holidays, and we were needing a new sectional for the family. We were welcomed as soon as we walked in at opening by Ana Perez. We told her exactly what we were looking for, and the two options she showed us were perfect! She was very helpful throughout the entire process!

Very friendly and helpful thanks William

Omar gave me an excellent service. Very Profesional and helpful. Thank you, I had a great experience shopping.

William did an excellent job finding us a couch and loveseat. He was very helpful!!

Once again outstanding service by Abby. Friendly, professional, and answered all of my questions.She gave up her lunch to accommodate my husband and I. I love the furniture quality.

Edgar was excellent to work with and very helpful!

Edgar was awesome to work with!! Friendly, knowledgeable, helpful, and a pleasure!

Edgar was fantastic!!

Our salesman Edgard was top notch and very patient with us. Also a shout out to the store manager Joe who also helped us. A pleasant experience all around.

It was a great experience!Ana Perez, was very friendly and professional.

Gino was excellent with assisting us in purchasing a dining room set and counter barstools. We were very pleased with the level of service provided.

Brayn took the time to explain fabrics, pricing, and listened to my questions. Thank you Brayn for an excellent experience.

The service was excellent and I love my recliner

From initial contact in store , through delivery the team at Ashley were friendly, knowledgeable and competent. They had the furniture in stock and delivery was quick and easy.

Wonderful experience! Haven’t received furniture yet .

great service at store and delivery.

The sales person was great and understanding. Listened to what I needed and executed. Was patient as well. Update: I am beyond upset and angry at the way my order has been handled. I received a damaged couch with a missing Chase cushion and have been given the run around by customer service since the delivery date on Nov 15,2024. I want a brand new replacement immediately. Tomorrow!!! I don’t care how it’s done. I paid a lot of money to be treated this way. I have tried calling the store multiple times and they won’t answer me. If I have to show up and form a show I will.

Debbie was a huge help, she got us the price and couch we wanted. Highly recommend going through her to buy you next Ashley furniture items.

Debbie is amazing. She was very professional and friendly. We came to Ashley store at Davenport to get a new sofa and her service was outstanding! Great job Debbie!

(Translated by Google) Excellent attention from the OMAR advisor, fast financing and excellent products, completely satisfied with the purchase (Original) Excelente atención del asesor OMAR , rápida financiación y excelentes productos , completamente satisfecha con la compra

Omar was great!!! We will be back!

The store was great, but you're shipping and delivery sucks.I've been waiting since october eleventh been over a month. And still no table. They had nerve to deliver 4 chairs, no table the 18th table was supposed to be delivered on the 21st. This is going on November 4th, no. Table.

So today I went to look for furniture for my new place here at Ashley’/ furniture. And let me tell you SEAN was AWESOME!! He was very nice and entertaining. He kept me and my family upbeat and he was very knowledgeable about his job!!! He made this experience excellent!! Thank you Sean and his Manager as well! Both are amazing people!!!

Took two days off work for our delivery. First one was rescheduled last minute. Second one, they sent a notice the delivery was 3 stops away then never showed up. The rescheduled date after that the day before, they called to reschedule again. The store had 4-5 sets on the floor! I canceled my order, and got the run around on WHY I was so upset. Ridiculous customer service.

Gino the best salesman in Davenport Ashley

Ana Perez did an excellent sales presentation and arranging a financing package. Great customer service!

Edgar was very knowledgeable on the products we were looking for and was very professional

Excellent customer service! Renee made it so easy to navigate this furniture buying process. There was a living room set I had been eyeing since May that I kept debating on. Well today with Renee's help I got my dream living room set. Thank you so much for being personable and knowledgeable. I won't shop with anyone else for home furniture EVER but her. She made that much of an impression.! EXTREMELY HAPPY about my purchase!

(Translated by Google) Edgardo Rosario treated me excellently quickly, good prices, super friendly 100% recommended! (Original) Edgardo Rosario me trató excelentemente rápido, buenos precios, super amable 100% recomendado!

Great selection at the in-store showcase for all budgets. Ana Perez was very friendly and helpful! She helped me find what I was looking in both budget and style.

Ana Perez was very informative and helpful

Ana was very helpful in our sectional purchase.

(Translated by Google) Super attention and patience, thanks Omar (Original) Súper atención y paciencia, gracias Omar

Omar and Wedja were amazing and took the needed time to hear our needs. Took care to listen and help.

Knowledgeable and professional staff, delivered on time with no damage.

Excelent, they are very polite , and helpful. Leaving you comfortable in your choices

Omar was great!

Edgar was such a great help! Made what can be a stressful decision super easy.

Had a very extremely great experience working with Joesph and Omar. These two really know they are doing. They take their time with us making sure we are heard. If any corrections need be they are so willing and excepting without irritation and its so hard to get such welcoming customer service like they provided

Alberto over at Ashley in Davenport provided great customer service.

Rene was amazing, she helped us combine different types of furniture together, she was a great help!

Edgar was Fantastic! Helped my finance and me with all Brand New Furniture!!!

Edgar was so amazing and very helpful.

Edgar was one of the best salesman . Patience, professional, and a great attitude = SOLD

Omar Perez was great to work with. He was helpful, knowledgeable and very patient. I would definitely come back!

(Translated by Google) Excellent service and patience when it came to finding everything I wanted. Thank you, Ana Pérez helped me. (Original) Excelente atención y paciencia a la hora de encontrar cada cosa que quería gracias, me atendió Ana Pérez

Ana Perez was a great associate to work with - we had specifics in what we wanted in a loveseat - she brought us to exactly what we were looking for! Awesome that delivery was scheduled in just two days!

Omar Pérez gave me excellent customer service.

Edgar Rosario was great to work with and very patient with us while we made the rounds looking at all the options

Ana Perez was amazing and very helpful! Her hard work and care to help you is so lovely and amazing . Appreciate her! Thank you!

Ana Perez is the most amazing sales associate!!! She knows her information on furniture and can help you with a great deal!

Omar and William were very helpful and knowledgeable.

Omar was very professional. He answered our questions completely and very polite!

Edgardo is attentive, great customer service. Super happy with my purchase. Definitely recommend.

Omar Perez was amazing! He was patient, offered many suggestions, and helped us furnish our new home! I highly recommend Omat Perez at Ashley Furniture in Davenport!

(Translated by Google) Gino is an excellent seller, he advises you very well so that you get the best option. Very kind. (Original) Gino excelente vendedor, te asesora muy bien para que lleves la mejor opción. Muy amable.

(Translated by Google) Gino is excellent seller, service (Original) Gino es excelente vendedor, servicio

Omar was Awesome

Omar was super friendly and knowledgeable.

This was a GREAT experience, and Abby made it so much better keeping me informed about all i needed to know and showing me different styles along with her opinion .. loved it ..thank u

Thank you Omar for the great service and providing us the options for our new house.

Special thanks to Omar Perez for assisting me with purchasing furniture for my new home, appreciate it!

Special thanks to Omar Perez for his excellent work and dedication. Very knowledgeable person. Keep up the great work Omar.

Ana Perez was our superior sales person. She was patient as we changed our mind a few times. She was awesome!!

Omar Perez was excellent in his service! He was straightforward and extremely kind! I told him what I was looking for and, in a manner of seconds, showed it to me. He definitely deserves a double golden stars for how well he does his job and for how friendly he is!

It was great, what can I say it was the best experience of my life. The saleswoman who helped us is called Ana Perez. I can only say that I give her a score of 1000. She was super kind and exceeded my expectations in excellent service. I just have to thank this store and its wonderful saleswoman. When I go to this store, I always recommend Ana Perez.

Saleswoman Ana Perez was very attentive and helped us a lot with everyone we chose, congratulations on your service

Worked with Brayn C. he is very knowledgeable and a pleasure to work with. I Highly recommend this location. The store manager Joseph was a pleasure. Beautiful clean store. I truly hate shopping for new furniture but they made it a wonderful experience.

Ana Perez was very helpful and great personality

Ana Perez was very helpful in finding the perfect piece for our living room! She made the process smooth and walked us through every step. We will be back!

Awesome service

(Translated by Google) The seller Ana Pérez is very attentive! The store is awesome, it had everything we needed! (Original) A vendedora Ana Pérez é muito atenciosa! A loja é demais, tinha tudo o que precisamos !

Omar P helped us pick out some new furniture, dining room table and living room set. He was patient as we crossed the show room floor several times. Looking forward to our new sofa with Novela fabric.

ana is the best! she helped so much during our purchase!!

Great furniture and great staff helping in our decision on what kitchen counter high table

Great service, very helpful!

Ana Perez helped me figure out which mattress

Bryan Celi was extremely knowledgeable and helpful! Highly recommend this place!

Joseph and gino wonderful sales men. beyond helpful and knowledgeable and friendly.

Omar was great customer service helped alot.

My Experience was great, I was treated and always greeted like I was family. Anna Perez, Gino and Joseph went over and beyond making sure me and my wife got the pieces we wanted and even informed us of a discount to make sure we were satisfied. Great team.

Ana From Ashley’s was amazing walked us through every step of the way while getting our new furniture she was amazing I would come back and purchase again with her

Kathy, got me exactly what I was looking for hassle free & no hidden messages thank you for your amazing service 🫶🏽

We did a 3 bedroom remodel and needed furniture for every room. Ana Perez helped us and she was amazing to work with! She made great recommendations and was able to make many last minute changes at the drop off a hat. We received some really great discounts from Ashley and of course with the great quality they provide.

Went in and was greeted by Edgar. He helped us find the perfect couch and was very efficient and nice. Highly recommend coming to visit him and finding some great furniture!

Omar was very helpful and knowledgeable. Enjoyed working with him!

(Translated by Google) Excellent attention!!!!! (Original) Excelente atención!!!!!

Cathy was very patient and easy to engage. She was very knowledgeable about her work an asset

Love the item we bought and Abby was wonderful!!

Omar was amazing! Ask for Omar!!

Brayn was absolutely fantastic! super helpful and kind. Very knowledgeable about the products and quick to answer any questions you may have. He made the buying process super easy and seamless. Make sure to ask for him if you're looking to find a new piece of furniture!! :)

(Translated by Google) Excellent product and service! Omar very attentive and very kind! 100% satisfied (Original) Excelente producto y servicio! Omar muy atento y muy amable! Satisfecha al 100%

If I could put zero starts I would. Let me start out by saying this review is not a reflection of the store itself or the sales people. They were great in fact, Andrea went above and beyond to try to help me with exchanging a faulty sofa I received however her hands are tied in what she can do. I purchased a sofa recently and it was delivered on 9/3/24. As soon as the delivery guys left I noticed that there was a HUGE gap on the right side of the sofa, where the back rest meets the seat. Also, the headrest on the right stuck up noticeably higher than the other two. I immediately called the Ashley store and I was told to email pictures of the issue which I did. A furniture technician was sent to my home on 9/5/24. He told me that the issue was that it was manufactured incorrectly. He said that the sofa was not bolted in correctly and that it was in his exact words “not fixable”. He assured me that he would put that in his report and he told me that Ashley furniture would replace this faulty sofa with another. I received an email later that day from Ashley stating that they would NOT exchange the sofa because it was up to manufacturing standards. I went into the Ashley store and Andrea intervened on my behalf and reached out to them letting them know that I wasn’t happy. They sent another technician to my home on 9/7/24. This one told me that it was a stuffing issue, that the sofa wasn’t stuffed correctly. I told this second technician what the first technician told me, about it being bolted incorrectly, and that they would replace it. While the second technician was here he made a phone call to someone and I heard him tell the person over the phone “This isn’t right. If the first technician promised her an exchange, we should exchange the sofa” He left and later that day I received an email from Ashley stating once again that they weren’t going to do anything about it because it was up to manufacturers standards. I went back into the Ashley store and Andrea reached out again to Ashley on my behalf. A technician was sent to my house today 9/14/24 to put stuffing into the arm. He agreed that the issue is not stuffing but told me he has to follow his orders which is to stuff the arm. He tried his best but it still doesn’t look right. I have included pictures of the gap and also the side of the sofa that is correct. I even included a picture of the correct side and the incorrect side (side by side) so you can see the difference. You would have to be blind not to see the issue. I have been extremely patient and have been working with them to get my sofa exchanged. At this point, I want my money back. This has been the worst and most frustrating experience. I went to Ashley furniture in the first place because I thought it was a great reputable company. I never expected this level of awful customer care. Ashley furniture should have exchanged my sofa immediately, not put me through the ringer with THREE different technicians coming to my house and all telling me different things. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN and I will most definitely tell all all my family and friends not to as well. The sofa I ordered from the showroom looks NOTHING like what was delivered to my house. If this is their “manufacturing standards” then those standards are extremely low. Save your hard earned money people and shop for your furniture at your local mom and pop furniture stores where they actually care if the customer is happy. Save yourself the hassle that I have gone through over the past two weeks. I am responding to the comment left by Ashley furniture below: my issue HAS NOT BEEN RESOLVED. As I stated above, the last technician added stuffing to improve the look as best he could but agreed with me that the sofa was not put together correctly. Once again, my issue has not been resolved. I am still in possession of the faulty sofa with no financial reimbursement. I would highly appreciate a refund as I DID NOT receive what I paid for. I do not think that is unreasonable, do you?

Make sure to read the fine print and review the receipts before signing.They definitely don’t explain or clarify the policies. Was sold a warranty but they made it seem as if it came with the purchase of the item. Not additional. But that wasn’t even the main issue. They reword what they are trying to sell you. They draw you a picture of how it’s suppose to look which can be misleading when it’s facing an opposite direction or angle. Unsatisfied and they don’t offer exchanges.

Omar Perez was very helpful in making it easy to buy our first couch! He was very quick with us and made everything clear to us to make it as easy as possible! We had a great first experience here and will be back!

Omar Perez was very helpful. He was quick and clear ab prices and financing options. Made us feel comfy and welcome as first time buyers with Ashley furniture

OMAR did a great job helping make this purchase happen

Omar was awesome! We will definitely be utilizing his services for all of our future furniture needs.

Thank you to Renee and Ashley furniture for your friendly and exceptional service on a purchase of a new reclining loveseat. We purchased from Ashley and met Renee two years ago when we moved to Florida and when we needed to add to our home it was the only place we considered. Personal service, great selections and competitive pricing make Ashley the place to go.

Ms Ana Perez was indeed very professional, courteous, patient, she knows her job very well and the information she gave was very very important, with her help I was able to purchase the furniture I had in mind. Ana Perez is a helpful associate in your company, with her everything will be amazing. And you wouldn't have to worry about anything. thank you Ms A. Perez

Ana Perez was amazing, she was very patient, with her in the store your business will go far and a lot of customers like me would leave the store smiling, which is very very important. Thank you Ms Ana Perez for all you do for me. Have a wonderful rest of your day.

We have bought lots of furniture with Ashley Furniture over the years. We were really happy with our visit today. Edgar helped us furnish our new home. He was really helpful and attentive. He took time with us and showed us many options. We highly recommend heading to the Davenport location. Ask for Edgar!

Excellent store, wonderful attentive staff helped us choose furniture for the guest room. Very professional specialist Ana Perez, with her help we made a wonderful purchase for our guest room. Thank you so much. God bless you 🙏🙏🙏

Ana Perez was very helpful and friendly. Had a great experience, will definitely come back again.

Omar was very professional and understanding with helping me select an affordable and quality sofa. Highly recommend ☺️

Perfect service without pressure. Very informative. Treat sense of humor. Thank you Gino

Nice people, specially Mr Joseph Zapata and Mrs Anna Perlera. They solved my problem promptly.

As soon as we walked in we were helped right away and the sales representative Ana Perez was awesome she knew exactly what we were looking for!

Went in store to see about buying some pieces we saw online and Renei was amazing and got us a great deal that was even better than the one online! She was super helpful and friendly. So excited about our new furniture :)

Gino was the best! Friendly and so helpful.

Alberto was amazing today. I stopped in just to window shop, but I was throughly convinced not to go to RoomsToGo after today. There was no pushy sales tactics at all. They even let me confer with my mother over video chat about colors. I appreciate the hospitality here. I'll be back in 4 years when I decide to redecorate!!!

This Ashley Furniture carried more modern and up to date quality inventory. Ana Perez was patient, and great about answering questions concerning the showroom inventory. They also offered flexible delivery options.

Great help and great attention

Omar was great to work with. Helped us find all that we were looking for!

Abby and Joseph were great! Excellent service!

Joseph and Brian were absolutely amazing! We frequent Ashley's often and I couldn't be happier with the service I received today ! Thank you guys for being so professional and pleasant!

Our experience was great, Omar Perez was great!

(Translated by Google) Excellent care and guidance thanks Abby (Original) Excelente atención y orientación gracias abby

Anna Perez went out her way to go over many options and payment terms. She even stayed an extra hour late when returned to purchase after price shopping different furniture stores. Happy with customer service.

Donald was a pleasant and helpful salesman. I had a smooth transition. Thank you Donald.

Donald was very helpful and a awesome sales person. He was very patient and his opinion was helpful towards my purchase. Thank you Donald…

Anna Perez was great!

Bryan and Joseph were incredible!! They were so helpful, took their time and walked through all the different furniture I liked and were extremely patient with my one and three year old. They made shopping for the whole house easy!!

Omar offered great service and attention! We got exactly what we needed and he was very helpful on finding what we needed!

Everything me so helpful! Ana stayed late to help me! Great experience

The experience with the salesman Bryan C was excellent but they need to improve with the delivery fees that is a false advertisement when they promoted Free delivery No Hassles and then they will charge you $149.00

The sales associate (Donald) met me when I came through the door. He was pleasant and helped me find what I wanted. Thanks, Donald!

A big shout out to Alberto Perez and Omar at Davenport Ashley Furniture. Best customer service in a long time. Have bought several pieces of furniture from Ashley furniture and most were sold by Alberto. He goes out of his way to help you. Hope your back improves, Alberto. Highly recommended.

Omar sales rep was phenomenal! Helpful not pushy . Caring. Patient and professional.

Great service, friendly and knowledgeable knowledgeable will visit again.

We had a great experience at the Ashley Store here in Davenport. Abby was very helpful and knowledgable. She helped us through the whole process. Quickly pulled up all the options we were interested in and we were able to come to a decision with ease. I would definitely recommend this store and Abby. Thanks

Donald is the best!

(Translated by Google) Very good service Alberto Perez excellent (Original) Muy buen servicio Alberto perez excelente

Omar helped us with our first big apartment purchase. He was really nice and patient with us.

A really nice place to come to buy furniture look for bryan he is the best selling

Omar was so nice and informative on what we were looking for. Gave us options and explained things very well. Thank you for your knowledge and kindness.

Our service was quick, fast and Donald did a very good job.

Omar (office manager) and Janira did an amazing job in helping me out with my transaction. They went above and beyond to make me happy and make sure I was taken care of..not only in a timely fashion but in every aspect of my transaction..after dealing with discrepancies with Ashely’s customer service over the phone I promised I would never purchase from them again but believe me when I tell you Omar and Janina changed my mind and I will be back !!!

Had a great experiencia with omar perez for purchasing my furniture, thank you for your help!

Donald was a great salesman, no pressure.

Very good salesperson took care of us showed us around different options answer all our questions would recommend him and we'll shop again at Ashley's

Alberto was an amazing intelligent person. No pressure to get anything.

(Translated by Google) Ashley Store… 100% highly recommended, excellent service, quality products, Miss Ashley Escarlet, very friendly and efficient (Original) Ashley Store … recomendadisimo 100% la atención excelente, productos de calidad , la señorita Ashley Escarlet muy amable y eficiente

We came in the store not having a CLUE on what we wanted! But I think OMAR PEREZ saw the confused look on our face and was so attentive and came to the rescue! We were able to to purchase most of our essentials within the hour! Thank you soooo much!

Ashley and Joseph are rock stars. However customer service lacks the ability to tell the truth.

Donald gave us a great service and we bought furniture because of his great service.

Warmed welcome. Immediate attention. Omar was very helpful and the check out was quick. Thank you Omar for a hob well done

(Translated by Google) Excellent seller and attention from Gino, thank you (Original) Excelente vendedor y atención por Gino , gracias

Love this place and their furniture. Bryan was so nice and helpful glad we came back . Will definitely be going back to him in the future. 😃

Ashley helped us at ashleys she did amazing at helping us!

Omar was awesome. He was very helpful, detailed and professional with his service.

(Translated by Google) Excellent place and very good service. (Original) Excelente lugar y muy buena atención.

Omar was very nice and helpful to us while shopping for a sofa. We will absolutely go back when we are ready for our next furniture purchase!

Very nice and professional people. Omar worked with us and I am very pleased with the experience.

Omar and Ashley were great.

Ashley (the associate!) was amazing and so patient. Despite gift certificate issues I was having, she was incredibly patient and flexible. Couldn’t recommend her more to anyone needing assistance!

Omar was our helper , he was very well communicated, lots of trust & very professional, & he spoke Spanish , the language we understand mostly !! Definitely recommend coming to this location , ask for Omar !!

The person helping us was very nice and understanding of what we were looking for, his name is Omar and he spoke both English and Spanish.

Katy was amazing she took care of us ! We were a little unsure of what dinning room table we wanted she was patient and super accommodating!!! Totally recommend her

Donald was very helpful when buying our couch today. A great buying experience. Thank you!

I recommend Kathy, the salesperson. She has thorough knowledge and has great customer service and made our purchase easy. Thanks Kathy.

Great place and friendly employees

Omar was alot of help & got us exactly what we wanted!

Drove here to assist my father with getting a new mattress and we were helped by Alfredo and he was really courteous and wasn't just trying to make a sale was legitimate helping with my dad with his sleep needs great customer service and listened to his concerns. If you want good customer service and we'll mannered assistance come to Ashley's in Posner Park

My experience with Omar the salesman was exceptional! My experience with Omar at the service desk was also exceptional!

Omar was great helping my father purchase his couch today! He explained all the options and was very nice!

We had a pleasant experience at Ashley store with the man who sold us our couch. I wish I remembered his name because he truly was great. BUT as far as the extended waranty goes with the company they partner with “Regard” it is a complete scam. When purchasing our couch, Ashley made it sound so great and easy to use. If you have a spill or something happens that we could just file a claim and someone would be able to clean it. FALSE. they do not cover anything that they said they would or that the Regard company advertises to. Keep this in mind when buying a warranty or even a piece of furniture from Ashley in general. I would not have purchased our upholstered couch as we did if they did not make it sound as great as getting it spot cleaned whenever we needed to.

Good selection and great prices for the quality of furniture. Omar was very attentive and helpful throughout the whole process. He made sure everything from height and color would work for us and made it a very delightful and easy transaction. Highly recommend!

(Translated by Google) Very good attention and excellent service! (Original) Muy buena atención y excelente servicio!

Omar was super helpful in getting us to a decision on our new home furnishings!

Ashley at Ashley’s (haha!) was great! I was able to find a great mattress at an awesome price 🤩

Abby the sales woman was so incredibly kind, knowledgeable and so sweet! She knew exactly what I wanted and wasn't pushy at all! Definitely will come back and ask for her! We have a whole house to redecorate and today we ordered living room furniture!

After visiting several places looking for furniture, we made the decision to come to Ashley Home store and since we arrived I felt very comfortable looking for what I needed, the service 5 star the 5 star attention and above all the person who helped me a professional. Thank you Ana Pérez for your excellent service 🇵🇷🇳🇮

She was super helpful and didn’t rush the big choices

Omar Perez was very patient and helpful with our purchases!! Thanks Omar! (He also had a great sense of humor)

We worked with Ana Perez to furnish a new house. Ana was very helpful in getting the appropriate configurations and helping us stay within our budget. We had a great experience at Ashley and will be back.

Omar was super helpful! Plenty of options here.

I would like to thank Joseph, Manager of Ashley-Davenport, for the time he took to explain to me in detail everything related to my case, answering my questions, being empathetic, respectful and aware of my needs. Ashley continues to be my choice for furniture purchases.

As first time apartment owners we were very pleased with our experience at this location. We worked with Abby who was very helpful and answered all of our questions!

I had a great experience here getting our couch! Abbey was very helpful and answered any questions we had! I will definitely be coming back for any furniture purchases in the future.

Omar from Ashley’s Furniture in Davenport was very knowledgeable, attentive and made sure we were comfortable with our purchases. He went on and above our expectations. He Rocks!!!!

Abby had amazing energy and was super helpful in helping me and my family find the best

Kathy was amazing. She was very knowledgeable and encouraging about the ideas I envisioned for my home. She was very patient and helpful.

Amazing service, great people. Thanks to Ana Perez, she was very patience with us, in accomodating on what needed. Would come back again and recomend to others.

Ashley (the person) at Ashley (the store) was great! Helped us find and order the perfect bed. Definitely recommend working with her

Omar was very patient and helpful. He comfort me for a mattress. Now I sleep like i'm in heaven. Ask for him at the door.

Great salesman omar

Went to Ashley furniture yesterday and purchased a rechargeable power pack for my recliner sofa so I won’t have to run extension cords under rugs etc. sales person very helpful and polite!! Love the store too!

Omar was an AMAZING help!! He was so patient and willing to help us design our living room and give us a great deal!!! Will be coming back 🙂👍🏼

Abby was excellent with our purchase, very helpful!

Manager was great and very patient. Ashley was very helpful.

Renee was amazing and so helpful. Found us the perfect set for our new home. We would recommend her to anyone and everyone!

Kathy provided excellent customer service. She was extremely patient and answered all of our questions.

Greeted by Omar, to help us find some dining room chairs. Was interested in some we found online. And he showed us to each one and made sure we were pleased with our options when we purchased.

Geno is the best, make sure to see him

Abby was a great assistance with helping us pick out our sofas for our home! She was very detailed, super pleasant and a pleasure to have her assist us!

(Translated by Google) Excellent service and quality thanks to Bryan (Original) Excelente servicio y calidad gracias a Bryan

Kathy was fantastic and put up with a bunch of price quotes for us.

Costumer service is great from the moment you walk in Omar was able to help us find exactly what we were looking for.

Had a great experience buying our dining room set. Omar took the time to go over everything with us, he was patient, professional and very friendly. I recommend Omar and Ashley furniture store for your home needs.

Kathy was great.

I had a wonderful experience and expert advice from Abby and Omar. They were both knowledgeable about the product and helped me make decisions that were truly helpful. I would recommend them to anybody and definitely will shop with them again! I’m excited to see my furniture in its new home!

Omar was very friendly and helpful. I am impressed by his commitment to going the extra mile..

Very knowledgeable and friendly! I told Onar P. what I was looking for and the second couch he showed me was a keeper!! I can’t wait for it to be delivered!

Awesome customer service!!! Many thanks to Omar Perez👍🏾

Omar P Great help finding bunk beds that I needed

Abby& Allan from Acima Her professionalism was outstanding....

Moving/Picking out furniture is not fun/easy but Abby definitely made it easier, she exceeded our expectations. thanks Abby. 5 stars not Enough

We were assisted by Ana Perez, loved the experience with her, easy and smooth! No push sales, just excellent customer service! Thank you Ana!

Abby was great. Exceptional service very attentive and listen to what we We’re looking for.

Gino was so professional and helpful. We never felt rushed or pressured to buy. He introduced us to a number of possible choices. He looked up different colors until we found what we wanted. Great salesman!!!

A great selection and superb service by Edgar Rosario and Joseph. With Edgar's help, we quickly got all the furnishings we needed and within our budget. They definitely take service to the next level.

5 star customer service. Very professional and helpful. We are definitely coming back!

Omar was a great help. Such great customer service.

The service was awesome Omar was really sweet and he helped me with the bed! 🥰

(Translated by Google) Good service, the salesperson Abby was very attentive. (Original) Buena atención, la vendedora Abby fue muy atenta.

Great experience! 😉👍🙏

Omar was the perfect balance of helpful and available when we needed him. He had great suggestions and did not pressure us in any way. I will be back!

Abby was great!

Great service today, very helpful

Abby was wonderful and helped guide us to find the exact couch we wanted.

Omar was very helpful in our search for a king sized bed frame. Very patient with us in showing us several frames to choose from and gave us all information we needed for our choice.

must come to Ashley furniture located at Davenport in Florida. Excellent customer service excellent.. Great prices and sales associate Abby, great and knowledgeable in her merchandise

Abby was super helpful and very nice! We really appreciated her professionalism and customer service.

Gino is a great salesman.

Gino and Omar

Abby was amazing very patient and helpful I would definitely recommend her to friends and family

Great experience buying my new bedroom set. I highly recommend Donald, he was awesome and helpful.

Great job Abby! Great, helpful service.

Omar was absolutely amazing and extremely patient with me coming back on several different occasions. He is extremely friendly, knowledgeable, and willing to make anything you require happen! He handles everything seemingly! Also the location is very clean and well organized

Omar was very knowledgeable and cordal. Great to work with!

(Translated by Google) My experience with the salesperson Ana was very pleasant, she showed us the best options according to what we were looking for and explained the delivery process, excellent customer service. (Original) Mi experiencia con la vendedora Ana fue muy grata, ella nos mostro las mejores opciones de acuerdo a lo que buscabamos y nos explico el proceso de entrega, excelente servicio al cliente.

Was in this store about a week ago looking for new living room furniture. Wife found a package that she liked but we continue looking at other locations. Today we decide to go and negotiate a deal on the package. Was greeted by salesperson Maria lords who was very cordial and knowledgeable of furniture. Between Mari and sales manager Joseph zapata, we purchased the package. Let it be said, because of the the employees at this store, we will be spreading the word that this is the place to spend your money!

Beautiful furniture and great customer service.

Omar was very helpful in helping us find what we needed. He explained everything very well and was professional. Highly recommend.

Edgardo was amazing🤩 Excellent service very knowledgeable what I loved the most was that he did his job with out making us feel that he was being clingy.... Some sales people don't understand that ... He understood it! We came in to see what they had walked out with a purchase! Thank you Edgardo🤩🤩

The salesman sold me an extended warranty for my couch. Said EVERYTHING was covered for 5 years. Spills, rips, structural etc. Just after one year there’s a rip in the fabric under the cushion (probably from rubbing against the rough wood). Well the warranty company said no that’s not covered. Ashley said it was. Now neither will pay for it. Ashley now says just pay out of pocket for warranty company to fix it. But they won’t refund the amount I paid for the warranty to cover the cost. They now won’t respond to emails. Horrible customer service. Couch is in great condition except for the ripped fabric under the cushion. I’m at a loss. Nothing we did to the couch would have caused this but a poor construction of the couch.

Abby was wonderful. Even though she was new to the store she was knowledgeable. She made the process very easy.

Omar was great! He answered all my questions. And he listened to what I asked for and did not try to upsell me on anything.

Thanks to Kathy for making our trip to find a new desk quick and easy. We were in and out after a long work week.

I had to purchase some furniture and it was such a pleasant process. Ana the sales associate was attentive, accurate, friendly and smart. She understood how to make the process easier for me and it was a great experience.

Ana Perez was amazing. She was not pushing, gave me time to shop and was very helpful at checkout. Will definitely be back.

Great timely associate

Recently visited this location a few weeks ago to take advantage of a memorial day sale. although the fine print may have made the sale less impressive, we were still very happy with sales associate Ashley (ironically) Escalett who spent about four hours with us exploring the store, comparing colors and materials, changing our minds, and eventually settling on quality dining room and living room sets. unfortunately, one of the four hours was due to computer glitches that prevented us from finalizing the purchase, so we had to return the next day to try again, which worked out well. it was not the fault of the store, but it would have been nice for management to throw us something more than just a throw pillow for the inconvenience, but i guess companies don't work that way anymore. still, no regrets on the overall experience - mainly thanks to the sales person. if you visit, ask for her.

Abby was a delight! She was absolutely amazing and very informative! Def ask for Abby for your next purchase!

Omar Perez was an amazing help! Excellent professionalism and patience. Thank you!

Quick and efficient service.

Ana Perez was very kind and fast helping us which made our experience amazing! Thank you Ana

Abby was amazing! Easy to talk to, honest, and willing to work with me on prices and delivery.

Alberto was very amazingly personable and so helpful finding everything I needed.

Kathy is the best !

Kati I really recommend she help me a lot to make some decisions and was really good service .

Gino was very helpful and we found the right sofa for our mom!

I'm extremely frustrated!! We have spent thousands at ashley furniture, and everything in our house is Ashley, and after our couch of 1.5 years, we are never buying from Ashley again. We ordered a sectional with insurance for about $3k. After 1.5 years, we noticed the couch was sagging down. Lift up the cushion and notice a large rip in the fabric. After multiple days of talking to insurance and Ashley, nobody is going to cover it. The sectionals have no springs or any support holding up the fabric. Even had the contractor from Ashley come out and tell me about the horrible quality these couches are! Plus, there is no point in fixing it because it will just rip in the next year or so anyway. I just feel taken advantage of because when we were given the insurance pamphlet, we were told that we would be covered with our current issue, but we were never given the full list of exclusions. The rip is covered according to the insurance, but because there is a hole, they won't fix it, BUT I can pay the insurance company to fix it. Haha, what a scam. UPDATE: Still no response from Ashley Furniture, and it's been a week. I went ahead and submitted a claim to the BBB.

Everyone was extremely helpful and went above and beyond to assist me.

Friendly staff and good value.

Fast and easy!! Will purchase from again!

Ashley is wonderful. Very patient and does not pressure you to purchase. Very pleasant.

Ana Perez was very helpful the whole time together. She showed us the lift chair and explained the remote and warranty on it. Next we were showed the adjustable base with soft mattress. We laid down on it while explaining that remote. Checked out 2 other mattresses and was happy with the first shone. Ana took time with us while we made our decision. She was very particular with the paperwork and explained every detail. Ana was knowledgeable about the product she was selling my husband and I. We are grateful for her. She took time to explain everything we were concerned about. We have only good things to say about Ana Perez.

Great assistance service and selection. Kathy was a big help and answered all my questions.

Edgar was amazing! He got us such great deals and was super patient while helping my grandma. I highly reccomend coming here for great furniture and even better prices

The sale associate Alberto was very helpful!

(Translated by Google) Very good attention from Avy. Very satisfied with your attention (Original) Muy buena atencion por parte de Avy. Muy satisfecha con sus atenciones

It was a great experience. Abby was very friendly and helpful. Thank you!!

Ana Perez did a great job helping us. She was very easy to work with and answered all of our questions with knowledge.

Never buying furniture from here again, I’ll take my money someplace else. I bought a couch set 1 month ago, my delivery was delayed 2 times, the kicker is they call me the day before my delivery to tell me both times! I had to re arrange my work life to be home for a delivery that’s not happening, I will never!!! Use Ashley furniture again. Wasted sooooooo much money on a company than can’t get their stuff together! 1 month and counting, wonder how long this will take until I ask for a refund!

Donald was great. Left me alone while still checking in on me every so often. Nothing pushy. I left the store to go take come measurements and when I came back I made to close out with him. New couch purchased with minimal human interaction. 5 stars.

Alberto Perez was the most helpful And knowledgeable salesperson I have encountered in a very long time. He even helped with a difficult return of an item. If you go to Ashley’s, ask for Alberto.

Excellent service from Abby Perlera

Renee was extremely knowledgeable and helpful. She did a great job of getting getting us a good value on a wonderful new bed and base. Thank you Renee!

With Ana Perez's help I was able to get the furniture set of my dreams! I would highly recommend this location to everyone.

Cathy was very attentive and thorough. Listen to our import and directed us to the best mattress for us. Thank you, cathy

We purchased a gorgeous bed frame, couch and mattress. Abby assisted us and was very sweet and helpful.

Omar was great to work with. He explained everything in a very clear and concise way. We will certainly come back to Ashley Furniture to purchase additional pieces when we are ready.

Ashley with Ashley Store was AMAZING!!! So patient and helpful! Thank you :)

ASHLEY IS ABSOLUTELY 💯 THE BEST AT ASHLEY FURNITURE 👏 ❤️ 😍 🙌 💕 💖 THANK YOU SOOOOO VERY VERY MUCH SWEETHEART!!! WE WILL DEFINITELY COME BACK TO SEE YOU!!! 😘 🤗 😘

Brayn did a fantastic job for us.

Brian was great!Very helpful and not pushy at all. Very easy process all around

(Translated by Google) I love the service, especially the treatment of Maria and another colleague was excellent, thanks to the manager for his attention. (Original) Me encanta el servicio en especial el trato de Maria y otra compañera fue excelente gracias al gerente.por su atención

Joseph and Bryan were great to work with. Store looks great and clean.

Purchased a bedroom here today with the help of Kathy. Great customer service and helped us choose the best option for us.

Had to buy an additional section to a previously purchased couch. Ashley was, as always, simply amazing. She found the item I wanted, scheduled delivery and assisted me with wonderful customer service. Everything I needed was accomplished effortlessly. Thank you again Ashley!

Abby has been the best representative, kept consistent contact, all details of our wishes and remembered who we were.

Abby is an amazing person! Was super helpful and kind! Definitely will be back with any of my future furniture needs! ✨

Our associate Kathy was great. She wasn't pushy. She was knowledge on products, and helped advise based on durability for our family. We appreciate her.

Great service from Ashley Escalett. Ask for Ashley!

Great costumer service from Omar Perez. He was very attentive and patient with us and our toddler.The store layout makes it easier to find what you’re looking for. Overall very satisfied with the service and shopping experience.

Thank you Kathy for being so patient with us. We just bought a new home and were trying to figure out colors and placement and Kathy sat down and drew out how we would be able to put our modular couch together. We will definitely come again.

Everyone was very nice, especially KATY. She helped us to find our ideal sofa.

Ash was so helpful she helped us find our kitchen table and was very nice!

Omar Pérez is the guy, really good customer service, highly recommended.

Cathy was very helpful, patient and caring. If you need anything from Ashley’s at Posner park, ask for her!!!

(Translated by Google) Gino is a very good representative, very good service. (Original) Gino es muy buen representante muy buena atencion

Great customer service we had a fun experience

Katy was very professional, courteous and give what I want that I need

(Translated by Google) Incredible attention ❤️ (Original) Increíble atención ❤️

Ashley is our go to store for home furnishings, Renee is an expert who has helped us to choose whole home purchases for our two vacation rental villas. She makes the process and shopping experience relaxed, but focussed. The quality of the furniture is very high and they stock varied designs for the contemporary home with a luxury feel. We are very happy with the service and choice at Ashley.

I visited Ashely furniture in Davenport Florida and Maria was awesome. She helped me and answered all my questions. Thank you Maria

Very friendly

Ashley was super helpful and professional aiding us through our furniture needs. Thank you for all your help!

I definitely recognize greatness when I was treated like a celebrity while shopping in this sore in Haines city I personally will recommend them and will look forward on doing more shopping in the near future.thank you ;Brian Celi and Alberto Perez

Abby, was very patient with my husband and I. We were very satisfied with her assistance through the process

Very good customer service! Look for Abby. She’s great!

Great stuff, great customer service

Alan and Gino where great highly recommend

I was a bit of a snark when I first walked in I wasn't expecting to purchased anything today; however, with Omar's help and professionalism, I purchased 4 pieces. I absolutely adored his kindness and the ease of the process. Thank you Omar.

Very pleasant. We loved it much.

(Translated by Google) Ecente Omar Perez (Original) Ecelente Omar perez

Wonderful service from Gino. Thank you for staying late to accommodate us.

I got helped out by Omar today. It was a fantastic experience! The mattresses were very comfortable. There wasn’t a question I had that he couldn’t answer.

Omar Perez was a great help

Renee was a fantastic associate and worked with my budget very well. She’s great!

Walked in about an hour to close. Ana P. kindly greeted us and directed us toward the selections available for what we were looking for. By the time we made our selection it was closing time (I know, the worst type of customers) but she did not hesitate to stay an hour late to work with us as through all of the back and forth with financing etc. I've also never been at a furniture store where they care so much to explain in detail how the furniture insurance and everything works. She was kind, patient, never pushy and so friendly! We are so grateful for her awesome service and would recommended this store/her services to anyone shopping for furniture!

(Translated by Google) Edgardo Rosario.. very good seller and customer service. He was very helpful to me with the purchase of my furniture. I just moved from CT to Florida. And they have very good offers. Give Edgardo a 100 🥳🥳🥳 very kind and patient (Original) Edgardo rosario.. muy buen vendedor y servicio al cliente . Fue de mucha ayuda para mi con la compra de mis furniture. Me acabo de mudar CT a la florida . Y tienen muy buenas ofertas . Delen un 100 a edgardo 🥳🥳🥳 muy amable y paciente