Ashley Store Davenport, FL

Ashley Store

(863) 588-1699

5400 Grandview Pkwy

Davenport, FL, 33837

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Store hours

Open today: 11:00 AM - 07:00 PM

Monday 10:00 AM - 08:00 PM

Tuesday 10:00 AM - 08:00 PM

Wednesday 10:00 AM - 08:00 PM

Thursday 10:00 AM - 08:00 PM

Friday 10:00 AM - 08:00 PM

Saturday 10:00 AM - 08:00 PM

Sunday 11:00 AM - 07:00 PM

About Ashley

The Ashley Store in Davenport, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

Here at the Ashley Store in Davenport, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unique shopping experience and affordable mattress selection. We have been your go-to furniture and mattress store in Davenport since 2016. Our dedicated and experienced Store Manager supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their expansive mattress selection. At the Davenport Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the area of Posner Park. For those of you on a tight schedule, the best time to come in and miss the crowd is at 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Customer Service

(800) 477-0097

Monday 08:00 AM - 08:00 PM

Tuesday 08:00 AM - 08:00 PM

Wednesday 08:00 AM - 08:00 PM

Thursday 08:00 AM - 08:00 PM

Friday 08:00 AM - 08:00 PM

Saturday 10:00 AM - 06:30 PM

Sunday 10:00 AM - 06:30 PM

Ashley Store Davenport, FL

In-store offers

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What our customers say

4.2

(1898 reviews)

74%

14%

FILTER Star Ratings

Jenny Checots

Dec 12, 2024

We had a very pleasant time sitting and trying out all the different couches. Omar was amazing helping us checkout with out dream couch. Thank you so much

Catie Russell

Dec 10, 2024

Edgar helped us find our dream couch for our new home! He made the process so smooth and easy - would give 10 stars if possible!!

Yureimis Hernandez

Dec 10, 2024

Great service at this location. Thank you for your help Debbie

Charles Stovall

Dec 09, 2024

Very professional sales person who provided personalize service. Ana Peraz did a wonderful job in understanding our needs and providing a solution.

Andrew Sapp

Dec 08, 2024

Great selection. Sales staff were friendly and not pushy.

Bill Tithof

Dec 04, 2024

Purchased a electric fireplace insert for my entertainment center. Friendly, fair price, and respectful.

Brian B

Dec 04, 2024

Omar was amazing !!

Leslie Green

Dec 03, 2024

Awesome Experience!!! First of all Donald is an absolute Gem. He was warm, friendly and very professional. I look forward to working with him again. Also when I wanted to alter my order Omar helped me with the order and he was a pleasure to work with. You guys rock @ Posner Park🤩🤩🤩

Eliana Ona

Dec 01, 2024

(Translated by Google) Very professional attention from Omar the best (Original) Atención muy profesional de Omar el mejor

Andrea DeMaio

Dec 01, 2024

Omar was great! Welcoming, knowledgeable, and helped with a great purchase! Really happy we came in

Maria Moreira

Sep 14, 2024

If I could put zero starts I would. Let me start out by saying this review is not a reflection of the store itself or the sales people. They were great in fact, Andrea went above and beyond to try to help me with exchanging a faulty sofa I received however her hands are tied in what she can do. I purchased a sofa recently and it was delivered on 9/3/24. As soon as the delivery guys left I noticed that there was a HUGE gap on the right side of the sofa, where the back rest meets the seat. Also, the headrest on the right stuck up noticeably higher than the other two. I immediately called the Ashley store and I was told to email pictures of the issue which I did. A furniture technician was sent to my home on 9/5/24. He told me that the issue was that it was manufactured incorrectly. He said that the sofa was not bolted in correctly and that it was in his exact words “not fixable”. He assured me that he would put that in his report and he told me that Ashley furniture would replace this faulty sofa with another. I received an email later that day from Ashley stating that they would NOT exchange the sofa because it was up to manufacturing standards. I went into the Ashley store and Andrea intervened on my behalf and reached out to them letting them know that I wasn’t happy. They sent another technician to my home on 9/7/24. This one told me that it was a stuffing issue, that the sofa wasn’t stuffed correctly. I told this second technician what the first technician told me, about it being bolted incorrectly, and that they would replace it. While the second technician was here he made a phone call to someone and I heard him tell the person over the phone “This isn’t right. If the first technician promised her an exchange, we should exchange the sofa” He left and later that day I received an email from Ashley stating once again that they weren’t going to do anything about it because it was up to manufacturers standards. I went back into the Ashley store and Andrea reached out again to Ashley on my behalf. A technician was sent to my house today 9/14/24 to put stuffing into the arm. He agreed that the issue is not stuffing but told me he has to follow his orders which is to stuff the arm. He tried his best but it still doesn’t look right. I have included pictures of the gap and also the side of the sofa that is correct. I even included a picture of the correct side and the incorrect side (side by side) so you can see the difference. You would have to be blind not to see the issue. I have been extremely patient and have been working with them to get my sofa exchanged. At this point, I want my money back. This has been the worst and most frustrating experience. I went to Ashley furniture in the first place because I thought it was a great reputable company. I never expected this level of awful customer care. Ashley furniture should have exchanged my sofa immediately, not put me through the ringer with THREE different technicians coming to my house and all telling me different things. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN and I will most definitely tell all all my family and friends not to as well. The sofa I ordered from the showroom looks NOTHING like what was delivered to my house. If this is their “manufacturing standards” then those standards are extremely low. Save your hard earned money people and shop for your furniture at your local mom and pop furniture stores where they actually care if the customer is happy. Save yourself the hassle that I have gone through over the past two weeks. I am responding to the comment left by Ashley furniture below: my issue HAS NOT BEEN RESOLVED. As I stated above, the last technician added stuffing to improve the look as best he could but agreed with me that the sofa was not put together correctly. Once again, my issue has not been resolved. I am still in possession of the faulty sofa with no financial reimbursement. I would highly appreciate a refund as I DID NOT receive what I paid for. I do not think that is unreasonable, do you?

August Isaacs

Jan 28, 2023

SO as a frequent customer at Ashley, I bought several bedroom sets, dining sets, desks, 2 patio sets and a host of nick nacks, I can give an honest review. KATHY is thee name I want you all to remember! KATHY should be promoted right after this post and demote Andrea immediately. I ONLY SHOP WITH KATHY!!! REASONS: Kathy is well-versed in the product line, she is pleasant, efficient, attentive, and understanding of the assignment. She helps to get you the bang for your buck. I was super excited to see her there when I arrived today to spend over 9k on yet another trip to the store. With that being said, there is no way KATHY should still be in sales, although she is great at it. KATHY should be TRAINING or the MANAGER. Every time I texted her, called her, or came in with any issue, she NEVER told me No, and she ALWAYS worked to tell me yes or provided a happy medium. And when she couldn’t say yes, she sent me to upper management as she advocated for me. (Note: these were minor delivery issues along with credits for inconveniences). Yesterday, I experienced ANDREA, the current manager. HORRIBLE HORRIBLE HORRIBLE!!! Before I could explain my issue regarding a $308.86 credit, ANDREA was saying “no”. We went back and forth until I requested to speak to the General Manager, ABDUL, whom she said would tell me the same thing: “The previous General Manager Steven’s credit of $425.86 minus the lamp leaving me with a credit of $308.86 no longer existed”. I asked her to break it down how my money disappeared, and she said she would need hours to track the money. However, once I asked for the GM, Miraculously she had a printed account sheet with markings on it. I simply told her that when I come back and provide the proof, I have a $308.86 credit I would like an apology. ANDREA said she would not be giving it to me. She has poor customer service at best, and in her eyes, the customer is always wrong. Today, I met with ABDUL, the GM. Within minutes my credit was recognized, and I used my $308.86 toward my $9,000+ purchase. ANDREA almost cost the company $9,000+ but KATHY and ABDUL saved the day! Abdul was shocked this was even an issue. CONCLUSION: PROMOTE KATHY, 1st step GREAT JOB HIRING ABDUL DEMOTE, RETRIAN ANDREA…..KATHY can do the training! I hope this helps for future consumers. Go see Kathy and tell her AUGUST sent you😁

Trish Smith

Jul 28, 2021

I must say that just a few days ago, I did not think I would be writing a positive review. There were several problems with the order. I waited to write this review because I wanted to give the store the opportunity to rectify the situation, but I had only three days to cancel it. When I went to the store to cancel, I spoke with the Sales Manager, Mohamad Azzam. Of greatest concern to me in all of the issues was that I have an extremely bad back, and I needed a good mattress as soon a possible. My previous mattress had been picked up, and our other mattress was too soft. Mohammed offered me this. He refunded all charges in question, made more than generous adjustments, and indicated that he would try to speed my order along. But he went one step further. He GAVE me a new mattress at no charge to use until mine arrived, and then to keep. I am confident I would have been in and out of medical offices for another 9 months, as I had been before, had he not offered to do this. He let me pick out the mattress from the selection that he had authority over in making that type of offer, and he had it delivered that afternoon. What a kind and generous thing to do. I should also note that he also told me that if I wanted to look other places to see if I could find the mattress I needed for my back, that he would allow me additional days to do so and then would cancel my order with no penalty. Today I received an e-mail. My new mattress designed to make my back happy will be delivered over a week early. I am confident Mohamad orchestrated this and that the office staff there carried the request for early deliver out flawlessly, as they were exceptional, too. I simply cannot say enough good things about Ashley Furniture Davenport or about Mohamad. This kind of customer service and customer caring is nearly impossible to find today. In fact, as I told Mohamad, he provided the best customer service I have ever had in my life, and I am 68. Please give Ashley Furniture Davenport your business. If, after you order, you find that something is wrong, please wait to write your review and go in personally and explain your situation to Mohamad and his team. I am living proof that they will go far above and beyond what is customary to rectify the problem.

Barbara R

Feb 21, 2021

Part 1 I arrived on January 16, 2021 with my Father to Davenport Ashley Furniture Home Store, hoping to purchase an Adjustable Mattress Base and Mattress; suggested by a few coworkers (by the way, after speaking with them again of what I’m about to express, they told me AFHS was my big mistake; none bought theirs in AFHS). So, arriving at the store I was quickly preyed by a salesperson named Renee; I explained to her what I was seeking due to my sleep deteriorating due to some medical issues and she quickly introduced me to the Tempur-Pedic Mattress and adjustable frame. As she swayed through the Tempur-Pedic mattresses area, she provided a history of her own experience with the mattress and frame; in that moment I suppressed the thought that SHE IS a SALESPERSON; and empathized with her story. And here I am, purchasing a Tempur-Pedic Adjustable Bed and Mattress totaling $7,541.34; hoping I also can find that comfort and sleep (like I told her, it’s for my health, it’s been too long of no sleep). Renee starts with the paperwork and method of payments; normal right? She reiterates over and over again about this 90 Day Comfort Guarantee, sounds great right? No, she missed out a possible game changer; which is, the re-selection after 30 days if not comfortable, must be of equal or greater value (let me add, the mattress I purchased already had a cost of $4,999.00). I called Renee and stated that my Husband and I will visit the store again; before he leaves to work out of state, because the Mattress wasn’t providing what we need “sleep”; still no mention about the equal or greater value. It was on our second visit when a young salesman actually informed us about the “vital game changer mis-information” after we had tried another mattress that we both felt good in (its cost was approximately $1,000.00), the salesman stated, that it had to be equal or greater value; because they won’t refund any amount. I informed the salesman that Renee didn’t provide us with this information, so he directed us to the front desk. Here we are introduced to the Office Manager Andrea, she quickly referred me to call corporate because she couldn’t do anything about it, only corporate can make that type of decision and handed me a sticky note with a number. OK, time to call corporate! USELESS! I lost count of the numerous times I called until I received a message from “Tammy” & “Dustin” in regards of providing me with assistance with the above mentioned. I finally was able to talk with Tammy whom provided me with a claim# and indicated that I should be called withing 72 hrs. A week passed, so I called again, talked to another call center staff that actually routed the call back to the AFHS and guess who answered;

Barbara Rodriguez

Feb 21, 2021

I arrived on January 16, 2021 with my Father to Davenport Ashley Furniture Home Store, hoping to purchase an Adjustable Mattress Base and Mattress; suggested by a few coworkers (by the way, after speaking with them again of what I’m about to express, they told me AFHS was my big mistake; none bought theirs in AFHS). So, arriving at the store I was quickly preyed by a salesperson named Renee; I explained to her what I was seeking due to my sleep deteriorating due to some medical issues and she quickly introduced me to the Tempur-Pedic Mattress and adjustable frame. As she swayed through the Tempur-Pedic mattresses area, she provided a history of her own experience with the mattress and frame; in that moment I suppressed the thought that SHE IS a SALESPERSON; and empathized with her story. And here I am, purchasing a Tempur-Pedic Adjustable Bed and Mattress totaling $7,541.34; hoping I also can find that comfort and sleep (like I told her, it’s for my health, it’s been too long of no sleep). Renee starts with the paperwork and method of payments; normal right? She reiterates over and over again about this 90 Day Comfort Guarantee, sounds great right? No, she missed out a possible game changer; which is, the re-selection after 30 days if not comfortable, must be of equal or greater value (let me add, the mattress I purchased already had a cost of $4,999.00). I called Renee and stated that my Husband and I will visit the store again; before he leaves to work out of state, because the Mattress wasn’t providing what we need “sleep”; still no mention about the equal or greater value. It was on our second visit when a young salesman actually informed us about the “vital game changer mis-information” after we had tried another mattress that we both felt good in (its cost was approximately $1,000.00), the salesman stated, that it had to be equal or greater value; because they won’t refund any amount. I informed the salesman that Renee didn’t provide us with this information, so he directed us to the front desk. Here we are introduced to the Office Manager Andrea, she quickly referred me to call corporate because she couldn’t do anything about it, only corporate can make that type of decision and handed me a sticky note with a number. OK, time to call corporate! USELESS! I lost count of the numerous times I called until I received a message from “Tammy” & “Dustin” in regards of providing me with assistance with the above mentioned. I finally was able to talk with Tammy whom provided me with a claim# and indicated that I should be called withing 72 hrs. A week passed, so I called again, talked to another call center staff that actually routed the call back to the AFHS and guess who answered; Yes, the Office Manager Andrea…not knowing, I was providing her with my claim and she interrupts stating that I signed a document where its states the equal or greater value called Tempur-Pedic “Comfort Guarantee Terms” that is was in my paperwork. I asked her what it looks like, because I have all my signed documents and I don’t see that one; I also told her, I don’t recall signing or even been told about this “Comfort Guarantee Terms”. She raised her voice and said Yes, I see it here in your paperwork and the call dropped. I continuously called the so called “corporate numbers” until I was connected to someone called “Lanford” (extension given by him for call back was 0829-don’t try-USELESS). He advised me to go to the store to verify if that document was in my paperwork, because if I signed it; that means I agreed to the terms and to call him back. We returned to the store and was greeted by Renee, whom wanted to immediately take us back to the mattress area however, I told her that I need to verify a document that the Office Manager Andrea rudely indicated over the phone that she had it in front of her signed by me. At that moment, Renee quickly pulled out a copy of that document and stated “no, you didn’t sign it, I showed it to you and verbally told you”. What!! I looked at the document and observed it has an area where the customer must to sign to acknowledge, that it was read and understood! Yes, the Office Manager Andrea LIED! This document was never spoken of, disclosed or provided! Manager of Store (nameless) had a brief discussion with my husband. Tensions arose, yes it did, the GREED WAS OBVIOUS! We left the store promising to tell as many of our friends and family NEVER TO VISIT THIS STORE! Funny part is that all their responses were: Why did I even consider AFHS, did you not read the reviews. UPPPS, I should had known better. This is where I bury AFHS and all their greedy, lying and forever worst customer service experience. This purchase may not work for my Husband and I; but I believe it may help someone else in need as we will do our do diligence in reviewing other stores and mattresses (IT WAS NEVER ABOUT THE MONEY; MY HEALTH IS PRICESLESS). I’ll end with this: “Porque nada hay oculto, que no haya de ser manifestado; ni escondido, que no haya de ser conocido, y de salir a luz”. Karma

shibumi karma

Feb 20, 2021

Part 2 - Barbara R.....Yes, the Office Manager Andrea…not knowing, I was providing her with my claim and she interrupts stating that I signed a document where its states the equal or greater value called Tempur-Pedic “Comfort Guarantee Terms” that is was in my paperwork. I asked her what it looks like, because I have all my signed documents and I don’t see that one; I also told her, I don’t recall signing or even been told about this “Comfort Guarantee Terms”. She raised her voice and said Yes, I see it here in your paperwork and the call dropped. I continuously called the so called “corporate numbers” until I was connected to someone called “Lanford” (extension given by him for call back was 0829-don’t try-USELESS). He advised me to go to the store to verify if that document was in my paperwork, because if I signed it; that means I agreed to the terms and to call him back. We returned to the store and was greeted by Renee, whom wanted to immediately take us back to the mattress area however, I told her that I need to verify a document that the Office Manager Andrea rudely indicated over the phone that she had it in front of her signed by me. At that moment, Renee quickly pulled out a copy of that document and stated “no, you didn’t sign it, I showed it to you and verbally told you”. What!! I looked at the document and observed it has an area where the customer must to sign to acknowledge, that it was read and understood! Yes, the Office Manager Andrea LIED! This document was never spoken of, disclosed or provided! Manager of Store (nameless) had a brief discussion with my husband. Tensions arose, yes it did, the GREED WAS OBVIOUS! We left the store promising to tell as many of our friends and family NEVER TO VISIT THIS STORE! Funny part is that all their responses were: Why did I even consider AFHS, did you not read the reviews. UPPPS, I should had known better. This is where I bury AFHS and all their greedy, lying and forever worst customer service experience. This purchase may not work for my Husband and I; but I believe it may help someone else in need as we will do our due diligence in reviewing other stores and mattresses (IT WAS NEVER ABOUT THE MONEY; MY HEALTH IS PRICESLESS). I’ll end with this: “Porque nada hay oculto, que no haya de ser manifestado; ni escondido, que no haya de ser conocido, y de salir a luz”. Karma

Maribeth Delgado

Nov 26, 2020

If I could give zero stars I would. I went into Ashley on 11/01/2020. I spoke with a sales associate that I had previously worked with and my husband pulled her aside to help us with a piece of furniture we wanted to purchase. She was looking into it but then handed us off to another salesman and said that it was “his turn”. He said “Well, I greeted them” which I thought was kind of rude but I let it go because the rest of the transaction seemed fine. He gave us discounts and helped us out. I ordered a TV stand with a fireplace that was compatible with that specific TV stand. Our delivery date was scheduled for today, November 25th. I was fine with that because I knew I would have it before Thanksgiving and Christmas. Fast forward, 3 weeks and a few days later, we have a delivery window of 3pm-7pm today which is a little late, but fine. Throughout the day, the time keeps getting later and later. The delivery guys show up at 8:15pm. Keep in mind since 3pm I have been waiting to see when they will show up. So finally, they show up and tell us “The hardware to put the tv stand together is not in the box.” Ok...so you’re telling me I’ve waited over 3 weeks for this delivery, scheduled it specifically on my husband’s day off (he is needed to disconnect our current tv setup and move it as I cannot do it by myself), and now I will not have it the day I needed it? Oh it gets better though! We call Ashley customer service and then they tell us that our salesman actually ordered the completely wrong tv stand. So basically, it’s the salesman’s fault. He added an extra number to the item number of the tv stand. So now, we have no tv stand and the mistake cannot be fixed to my liking or needs. I have no free days to simply sit and wait at home within the next two weeks and I am not about to wait 3 more weeks for something that I needed by Thanksgiving. Now tomorrow is a holiday and I have no one to get in touch with and a card that still has a charge on it for an item that I do not have. Please do yourself and a favor and don’t buy from this furniture store. I will choose another retailer in the future in hopes that I can get the product I need in a timely manner. I will be asking for a refund on this product as well.

Jorge C.

Nov 17, 2020

The shopping experience at store with Maria gets a 20 out of 10! We spent 3 1/2 hours on October 5th . We spent over $11k plus we went back several times and spent another $1500 . Maria is truly amazing and has great taste. We built our 2800 modern farm house home and we brought pictures of what we wanted. Maria helped us furnish entire home! We said we would be back after we close on hone to furnish Lanai and get out door furniture. With covid we understood as Maria made clear that it would be two deliveries on October 28th and November 18th .Well once our first delivery came the nightmare began! They broke my new door, damaged one of two couches, no parts on table, no shelves or parts for both nightstands , etc... I have now been 3 weeks after first delivery with not parts or shelving as they keep sending parts for somebody else&'s furniture, giving us run around , we have had second delivery scheduled, can order, they scheduled and now pushed to November 28th! Our housewarming dinner on 21st abs thanks giving next week ! We have no dining room table or chairs , we have box spring but nothing mattress ( coming today allegedly ) but no bed frame, delivery scheduled for tomorrow was suppose to have everything except table but now they canceled everything till 27th! I&'ve talked to Larry , Tina is MIS, store manager Nathan is on conference calls and never around, and did I mention now the 2 sofa chairs that go with living room furniture delivered on October 28th is &" we can&'t find &" or &" we don&'t see on your invoice&" ! Customer service calls with these automated messages to tell you delivery scheduled for this day, they call day before to inform to then turn around call you to cancel. You call them and they say ok we see you have 2 items coming and give you excuses ! Basically it has been a nightmare! I will never ever buy Ashley or recommend to anyone! They have beautiful furniture and product . We have furnished both our homes , my parents home and siblings home but never again! It is now November 16th and still nobody has stepped up to help us , provide apology, provide answers and my new home is damaged with Ashly simply staying quiet ! My post on Instagram abs comment removed by marketing team! I will be filing a complaint with BBB and what people to know how they do business . In this economy with people out of work and clients like us who saved our hard earned money , Ashley needs more people like Maria who are passionate and care ! Everyone who we have spoke to , dealt with other than Ashley should not be working in customer service or sales! Shame on you Ashley for tuning what was suppose to be a happy time after us waiting 8 months to build our home and running my house warming and thanksgiving ! I have lost days off work due to deliveries and repairs that never happen! No client deserves this and I will make it my mission to let everybody know how Ashley treats people after they take your money ! They called us today to inform us repair man on way and will arrive in 45 minutes but 2 hours later ? Why are they repairing a sofa that hey ruined when I paid for a mew sofa? I don&'t buy clearance or floor display . I paid for new , waited 4 weeks and now they want to fix the damage they did and think it is ok .Did I mention they keep sending me parts that don&'t go with my furniture? Oh that I paid for assembly but they tell you the other guys will do it ! My favorite is the store manager who never calls or who has yet to acknowledge error , provide solution or apologize .Oh just last night they had us eating at home between 2-7pm Delivery of Mattress. They arrived at 9PM ! The guys very nice , professional and they took tie to assemble table. They didn&'t destroy anything and they did job right! However, we lost entire day waiting for Ashley repair and delivery that showed up at 9PM. The tech from SOFA said no damage to sofa so I guess the air ruined my garage door while my sofa hung stuck in the air and my mother and I are basically liars! I want a NEW SOFA!!

Eliana V.

Aug 31, 2020

The worst customer service experience I have ever had is with Ashley&'s! Not to mention their poor logistics. Let me start with this, I bought a mattress, an adjustable base and a bedroom set from Ashley&'s. This was back when COVID was NOT a thing and they rescheduled me at least 3 times to deliver my items making me waste several days of work. Then, when they finally came, they tried to give me a used mattress that was clearly dirty and I had to ask the delivery driver to keep it because that was not what I had ordered. So check all your items and take pictures when things arrive ! They will try to get rid of previous returns from other people and defective items with new buyers! (They do it knowingly).But this is not the worst! 4 months have already passed and their customer service has failed to process a return for the adjustable base that the manufacturer checked and determined to be defective. They will do anything they can to try to dismiss your case if you have a complain or anything like that. Their online customer care service sucks and they will be quick to give you wrong information to get you off the phone if you have a concern or a complain. CURRENTLY, I am still waiting to hear from someone at Ashley&'s that can finally process and approve this return that the manufacturer already approved because it is defective. Customer service never gives me an answer and out of the 20 calls I&'ve made, no one has idea of the status so I have to bring everyone up to speed on the issue and tell them to communicate with their manufacturer. Talking to a manager is also impossible, they are quick to be rude and if they feel like they can&'t handle the request or have answer to your questions they will give you the answer you want to hear and tell you that they will process everything within 48 hours so that they get you off the phone and then ghost. When you call back again no one can validate the information they gave previously so you start all over again. So my recommendation from this horrible experience is DO NOT BUY THINGS FROM ASHLEYL&'S, don&'t say no one told ya!

Victoria Turecamo

Oct 04, 2019

I ordered a couch and coffee table in early September. The couch was back ordered for some time, but that was fine with us since we were in the middle of a move. The coffee table was in stock at the time, but we assumed the inventory would be set aside and held until our couch would be delivered. However, when the couch was delivered we were told by the drivers that they did not have the coffee table on the truck and that it was back ordered. I was irritated, but I understand things happen and people make mistakes. I called to see when it would be back in stock and when we could have it delivered. I was told that it would be in stock the next day and we could have it delivered a couple of days later. Generally with Ashley Furniture you get a text the night before confirming the delivery window. When I did not receive a text, I called to find out when my item would be delivered. I was given a window. I called later that day to check on the status and was told that they had no record of me having an appointment scheduled. I was frustrated, but again, I understand people can make mistakes. I rescheduled the delivery again for today. Again, I received no text the night before. Again, I called in the morning and I was given a delivery window. Again, I called later in the day to check the status and was told they had no record of my appointment. By this point, I just wanted my money back, since it became clear I was never going to receive my coffee table. However, I was informed that customer care could not process a refund and I would have to contact the store. At first the store told me I would have to drive over to them with my card to process the refund. This was unacceptable to me since I do not live close to the store, and I had already set aside three full days expecting my delivery. I was not going to be further inconvenienced. Finally, after being put on hold several times, the store manager authorized the representative to do the refund over the phone. While waiting for the authorization, the women I was speaking with informed me that my order was still back ordered and they had no idea when it would be back in stock. So after all of that waiting and frustration, there was never a possibility I would get my coffee table. Several of the people I spoke with told me that they generally do set the inventory aside when the rest of the order is back ordered, but they are not sure why that was not done in my case. Although most of the customer service reps were very helpful, I am only giving one star, because this whole experience was ridiculous. The coffee table should have been held until my couch was ready and I should have been informed as soon as the coffee table was back ordered rather than finding from the drivers the day I was supposed to receive it.

Dusty H.

Aug 20, 2019

Purchased a queen size mattress on 8/6/2019Was scheduled for delivery on 8/16/19, 9:15 a.m.-1:15 p.m. At 11:33 a.m. but the driver never left a message. As we are all aware Scam calls are obnoxious, with no voice message, I had no idea it was the driver.Ashley uses a sub-contractor for deliveries. The driver knew that in accordance in with 'their' company policy they only had to stay for a period of 15 minutes. My next call was from their dispatcher 20+ minutes after the initial call. Oh, the left a message, a day late and a dollar short, the driver was gone. Had the driver done his job correctly and left a message, I would have had ample time to determine the issue and correct it. I was not given that opportunity. I even attempted to call the driver 4+ times to no avail. Not only did he not pick-up but the voicemail was the voicemail on the phone was not even activated. I contacted the dispatcher and requested to speak with a supervisor. After a 10+ minute wait, the dispatcher returned to inform me 'the supervisor was to busy!' What???I then Contacted the Posner Park, Davenport store. I spoke to a young lady, Julisa, for approx. 6 mins. I originally requested to cancel the order. After our discussion she 'claimed' she would work o getting the delivery scheduled for Monday, August 19, 2019. She would contact me o Saturday, August 17, 2019 and 'supposedly' started work at 1 p.m. I waited 'all' day...at 4 p.m. I started to search out the competition. By 5 p.m. I was able to secure a sale from their competition. I contacted Julisa and told her to cancel the order. At that point I was informed I had to go to the store for the process, I was unsure to believe it. At this point their 'Customer Service' was on fire for me.Got to the store and guess who was at the desk, Julisa, she inquired as to how she could help me. I told her I wanted to cancel my order The she inqured as to my reason (one of the managers was standing right there) when I told Julisa 'Horrible Customer Service' (the manager didn't even flinch), Julisa instantly realized who I was. She attempted an apology, which consisted of nothing but excuses and 'I was very busy and by myself'!In 48 hours I never saw one ounce of 'Customer Service'. I worked in the service industry for many years before be serving our country.Apparently, the CEO, Mr. Todd Wanek, and Founder Ronald Wanek, now make their money of off the backs of others and do not have their finger on the pulse of the American public or 'Good Customer Service'.Every American Company should understand and be able to recognize what 'Customer Service' is. So, Mr. Todd/Ronald Wanek, retrain your employee's and find new delivery sub-contractors.

Dusty H.

Aug 19, 2019

Purchased a queen size mattress on 8/6/2019Was scheduled for delivery on 8/16/19, 9:15 a.m.-1:15 p.m. At 11:33 a.m. but the driver never left a message. As we are all aware Scam calls are obnoxious, with no voice message, I had no idea it was the driver.Ashley uses a sub-contractor for deliveries. The driver knew that in accordance in with &'their&' company policy they only had to stay for a period of 15 minutes. My next call was from their dispatcher 20+ minutes after the initial call. Oh, the left a message, a day late and a dollar short, the driver was gone. Had the driver done his job correctly and left a message, I would have had ample time to determine the issue and correct it. I was not given that opportunity. I even attempted to call the driver 4+ times to no avail. Not only did he not pick-up but the voicemail was the voicemail on the phone was not even activated. I contacted the dispatcher and requested to speak with a supervisor. After a 10+ minute wait, the dispatcher returned to inform me &'the supervisor was to busy!&' What???I then Contacted the Posner Park, Davenport store. I spoke to a young lady, Julisa, for approx. 6 mins. I originally requested to cancel the order. After our discussion she &'claimed&' she would work o getting the delivery scheduled for Monday, August 19, 2019. She would contact me o Saturday, August 17, 2019 and &'supposedly&' started work at 1 p.m. I waited &'all&' day...at 4 p.m. I started to search out the competition. By 5 p.m. I was able to secure a sale from their competition. I contacted Julisa and told her to cancel the order. At that point I was informed I had to go to the store for the process, I was unsure to believe it. At this point their &'Customer Service&' was on fire for me.Got to the store and guess who was at the desk, Julisa, she inquired as to how she could help me. I told her I wanted to cancel my order The she inqured as to my reason (one of the managers was standing right there) when I told Julisa &'Horrible Customer Service&' (the manager didn&'t even flinch), Julisa instantly realized who I was. She attempted an apology, which consisted of nothing but excuses and &'I was very busy and by myself&'!In 48 hours I never saw one ounce of &'Customer Service&'. I worked in the service industry for many years before be serving our country.Apparently, the CEO, Mr. Todd Wanek, and Founder Ronald Wanek, now make their money of off the backs of others and do not have their finger on the pulse of the American public or &'Good Customer Service&'.Every American Company should understand and be able to recognize what &'Customer Service&' is. So, Mr. Todd/Ronald Wanek, retrain your employee&'s and find new delivery sub-contractors.

Courtney Trout

Jul 28, 2019

On 7/14/19 I bought a new bedroom set (headboard, footboard, rails, large dresser, and two nightstands - all for about $2k) from this Ashley Furniture Davenport location. It was delivered one week later. I upgraded to the supreme delivery service (whatever they call it, for $200 they will bring everything in, assemble, and arrange it in the room). The delivery men were awful. They hardly said two words to me the whole time and they left my front door open for an hour straight; no matter how many times I got up to shut it they would find another reason to go back out and leave it standing wide open (even after everything was carried inside!). They never made any attempt to be polite or civil. That's fine though, I just sat on the couch and kept out of their way. After about an hour, they were done assembling and started taking boxes outside to break down and put in the dumpster. During this time I go in to my bedroom to check how everything turned out. The first thing I notice is that the furniture doesn't fit in the room the way they set it up. That's my fault for not measuring, but the guy could have said something like, "hey if we put the bed and nightstands on this wall, then your bathroom door won't open - is that ok?", to which I would have said "nah that's not gonna work let's do it on the other wall". That obviously didn't happen so I've had to move things around by myself. Besides that, there were several small dings and imperfections in the furniture, which is disappointing but probably something I would have to live with no matter where it came from. Even worse, the nightstands both wobble and are uneven, and the drawers on the dresser don't slide out easily like they did in the showroom (they don't even seem to push in all the way; it's like the tracks are not installed properly). I was waiting for the delivery men to come back inside so I could point this stuff out but I never got the chance. While I was inside inspecting the furniture and waiting for them, they finished breaking down the boxes (and left a huge amount of garbage and debris in the yard that I had to go clean up) and then got in their truck and left. They never said they were leaving, never had me sign for anything (I'm 100% certain they are supposed to, so they must have faked my signature, which sounds absurd even to me), didn't ask if I was okay with everything, nothing. Not that it matters, but as unhappy as I was, I still had money out to tip them and couldn't even do that. The guy even left his open box cutter on my floor along with tons of trash (small pieces that they didn't want to be bothered with picking up). When I got a follow up call about the delivery an hour later I conveyed all this to the customer service rep. She then scheduled me for a technician to come out FOUR WEEKS LATER to check the drawers and nightstands. As of today 7/28/19, I'm still waiting to be able to use my $2,000 furniture (what's the point in putting everything in the dresser if I'll just have to take it out again so they can fix the drawers?) and will have to deal with another Ashley Furniture representative coming in to my home and probably treating me like I am an inconvenience to them. I'm really disappointed in the whole experience and wish I would have spent a little more money and bought everything at a nicer store where I might be treated with respect.

Keanna Roman

Jul 24, 2019

Very disappointing on the service and the miss information. I spent over $13,000 in this store. Not only are they happy to take my money but they make it appoint to add all the insurance on your furniture, but when you need them to come and fix something that they messed up in the first place no one knows who/how to have someone come and fix it. After spending $13,000 cash I went back bought additional furniture. Was told by the sales representative mash I could have it returned if I was not happy with my order. I get home after working all night and see the stools at my counter are too high. So high you hit your knees on my counter top. I call and the first thing I get told is once we deliver WE DO NOT RETURN!!!!! After speaking with a manger and the sales rep mash I was told there was nothing that can be done, and that they can not have anyone come to my home to pick up the merchandise, and so my husband and I decided to tell them how about we drive to Tampa and bring them to your warehouse and pick up the right size stools?, and of course that was the best in the world right????!? I THINK NOT after a long night at work my husband goes to return/exchange and brings them home.10am Tuesday. which I was happy with because at least now I have stools that fit.. . THIS IS THE BEST PART I get a call from Ashley’s dispatcher at 5pm that the truck is outside of my house to pick up the merchandise they said could not be picked up once it was delivered!! Very disappointing I would not recommend anyone to this store location. I also recommend doing research before you purchase from them. This also happened to my mother where she purchased a piece of furniture. Got the text message they will deliver and time frame they will arrive. Guess what they never showed up. Happened to be the store sales representative lost her paper work. Smh. This store needs to have a store meeting and get all of the workers to understand the importance of their jobs when it comes to customer service and misleading clients. I love Ashely’s furniture I alway’s have after this I will never step foot in another Ashley’s. THANK YOU FOR LEAVING A BAD TASTE!!! NEVER AGAIN.

Katherine Torres

Mar 05, 2019

If I could give this store ZERO stars I would! On the 17th of February we went in looking to purchase living room furniture. The moment we stepped in we were greeted as per usual but then contacted what felt like every 5 minutes after. I won’t use names but the woman that ended up being our salesperson hounded is throughout our entire time in the store. Every time we sat on a couch she would approach us. Once we picked one out we wanted to find a coffee table, mind you we had our kids with us which makes it all that more difficult and she wasn’t helping by making suggestions she would simply ask every time we looked at something oh you like that? Let me pull that up for you. We were so rushed. In the end we got our couch and coffee table scheduled for delivery 10 days later for Wednesday the 27th. Fast forward to delivery day and the couch arrives totally destroyed. I took pictures and I was told I would be contacted by someone from the store or a customer service rep for a reschedule. 2 days later and nothing so I messaged our salesperson directly because she said we could if we had any questions or concerns. Instead of being apologetic or empathetic she just plainly replied with we can reschedule for March 16th or 17th. 2 weeks?! I had to wait another 2 weeks! I held my tongue and rescheduled. My husband on the other hand was very upset with how everything was being handled and decided to go to the Osceola location to cancel the reschedule and get a different set entirely. Wow what a world of a difference over there. They were absolutely amazing and they helped us even though the Davenport location did the most shady thing! Knowing we were canceling our order they charged it out anyways which they aren’t suppose to do until the items are delivered. So now the funds couldn’t be refunded and the Osceola location had to eat the difference so we weren’t charged for the couch we weren’t getting anymore. On top of all this our original salesperson LIED that the couch we had originally chosen was being discontinued and that if we didn’t purchase it that day there was no guarantee that we would be able to get it. I hope management sees this review and makes the necessary changes in the way they run their store because they are running it like crooks.

Todd D.

Jan 19, 2019

The sales staff was great but the service after the point of sale was embarrassing. 1) Delivery day. I have small space at the front of my house. Its tough to get furniture in but possible. I have done it myself. The delivery crew made a half hearted attempt and said they couldn't get it in. I suggested trying another approach, they didn't want to try. I offered to take the doors off, they said it still wouldn't work and wouldn't even try. 2) Corporate customer service. Waited on hold for 15+ minutes first. Then spoke to Stephanie who just argued with me. I told her I felt they were lazy and she responded by saying I was the 9th delivery of the day out of 14-16. Told her that was not my problem but she still tried defending them instead of trying to set up another delivery. 3) 2nd visit to the store. I went back to the store and spoke to the manager, who was wonderful. She set up another delivery a week later with another crew. 4) 3rd visit to the store. I realized I had no furniture so I went back to see if they could deliver it today or tomorrow and had the displeasure of dealing with the store manager JEFF (whom I see has another bad review here). I was told right off the bat no, there were no add ons for the day. He asked why the delivery was rescheduled in the first place so I explained what the original issue was. Jeff pulls out a tape measure and measures the couch then asks me the measurements, which I gave him. I told him I had been able to bring in furniture before but he kept doubting me. He asked me the measurements again so I said I just gave you them. I asked if they could work on moving up the delivery date and he said he didn't want to waste truck space if they couldn't get it in. He was so hung up on this that he completely missed the point, he was more concerned with wasting truck space then he was with satisfying the customer. I even told him I'm sorry you think my order is a waste. I came in to move up the delivery date and all he talked about was truck space. I told them all I wanted him to do was see if he could move up the delivery to today or tomorrow but he refused to even make a phone call. I said fine, next Saturday is ok but I want it first thing. He said he couldn't do that, something about there not being a down payment. I had to pull out my phone and show them where the down payment was made. Still he did nothing to help. Then I had words with him and he threw me out of the store so I asked for my money back since it seemed like he was looking for a reason not to sell these couches. I told him to have his boss call me that day and they couldn't even do that. How hard is it to make a simple phone call! I will never, ever shop there again.

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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

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