My couch was delivered ruined, and we immediately reported it upon delivery and so did the delivery team! A representative called me, and stated they would send a tech out a week later to “fix it”, instead of just automatically offering to replace it, for the price that I paid for it. Also, no apology was offered for the inconvenience. I will be going to the store to personally talk to manager as I couldn’t get a hold of anyone when calling.

Edgard and Mrs.Bebe Gave my husband and I the best experience! They were super patience and professional. We feel very confident in our purchase and definitely coming back. Thank you Ashely furniture store!

I will never purchase another item from Ashley Furniture located in Davenport, Florida. I made a purchase, and the sales agent ordered the incorrect mattress. So after the item was delivered when I laid on the mattress I immediately knew it was not the mattress i ordered because i had purchased 3 mattresses before. I told the delivery man to take it back and was told his job is only to deliver, and i should call Ashley. I went to the store and informed the agent, she apologized. She went to the store leader Angie and explained, then she immediately informed me that she couldn't do an exchange. The sales agent was explaining what happened and she told her to shut up in front of me. I told her she has no manners because she cannot be rude to a staff in front of a customer. Apart from being disrespectful, she was being racist, stereotyped me and started communicating in spanish. I reminded her never to judge a book by the cover. I called Ashley customer service twice and reported the incident. I have the reference number over a month now, and no one has ever reached out to me. I am very disappointed and will never recommend Ashley to another person.

If you need anything, please look and ask for Ana. Wonderful experience. She was amazing and took great care of us. We can’t wait to get our furniture. Went to get 2 recliners and left with an entire dining room, living room and kitchen table. Of course we got our 2 recliners too. lol. Also great financing options! Thanks Ana

I love ashley store they always have what I need and very friendly and knowledgeable Alberto Perez is amazing he help find what I need and easy to talk to I'm definitely coming back

Very well mannered and helpful at store,during my purchase.tks for all help while making purchase.will be. Back.

We had a nice, easy experience at Ashley in Davenport. They were able to deliver very fast, which was nice. We will definitely go back for future furniture needs.

Renee was great, professional and very helpful

Omar was very knowledgeable and helped us find the perfect couch

(Translated by Google) Very attentive and helpful. The saleswoman Ana Perez was very helpful and offered me discounts at the time. (Original) Muy atentos y serviciales la ayuda de la vendedora Ana Perez fue de mucha ayuda y me ofreció los descuentos del momento.

Love the associate they are not pushy , they let you look before helping . Furniture beautiful sturdy last very long time Ashley's the bests 👌

(Translated by Google) Excellent service with Edgard Rosario (Original) Servicio excelente con Edgard Rosario

Omar was a huge help, showed us exactly what we were looking for and he was very knowledgeable about the different styles we were looking at. He gave us time to choose wisely and helped with the summary of the choices that were made. Very easy and personable to work with. Highly recommended!

Alberto and the other sales reps were very insightful and helpful with helping us with our purchase and knowledgeable with the different varieties that would cater to our specific needs. The store was very nice and clean and we will be making future purchases with this store!

Great experience, salesman was knowledgeable and courteous.

The service was excellent. The only problem I had was that when I got home I noticed being charged for a 5 year maintenance plan that was never discussed with me. So I ended up cancelling the order because I didn’t like the sales tactic that was used. The sales person would quote me prices as if it was the whole price. At no given moment did he say there was a maintenance plan being added. I believe maintenance is an optional service. So integrity on the sales person was not the best and I don’t do business with dishonest people. Sorry but it was just wrong.

My husband and I recently had the pleasure of shopping at Ashley Furniture in Posner Park, Davenport, and we couldn’t be happier with our experience! We first visited this location in July 2024, shortly after moving to Florida, just to browse and get a feel for their selection. During that visit, we were warmly welcomed by Anna Perez and her manager, who made a lasting impression with their kindness and professionalism. When we returned a few days ago, ready to make a purchase, we were once again greeted with the same warmth and exceptional service. Anna Perez went above and beyond to assist us, bringing her friendly and joyful personality to every interaction. She took the time to understand our needs, patiently guided us through our options, and never made us feel pressured. Her dedication to outstanding customer service truly stood out! Beyond the exceptional staff, the store offers a stunning selection of high-quality furniture, and the purchasing process was seamless from start to finish. Thank you everyone !!

Ashley spent a 1 1/2 with us showing us 5 different sets of couches. She is absolutely fabulous. She knows her stuff and got us exactly what we needed for our loft. If you know what you want ask for Ashley you won’t be disappointed.

Great team to work with

Excellent! Helped me with my choice. Everything was fast. Will come back!

Great experience.. the salesman Edgardo Rosario’s was very patient and professional with us! 100 % recommended

Ana was very nice and patient with my husband and me.

Gino awesome sales rep!!

(Translated by Google) I am totally disappointed with the insurance offered by this company. customerservice@reguardprotection.com It's a total scam! I've been trying to resolve my issue for 2 months and these people only send absurd emails! People, don't be fooled by the rubbish insurance offered there. (Original) Estoy totalmente decepcionada del seguro que ofrece esta compañía. customerservice@reguardprotection.com Es una total estafa! Tengo 2 meses tratando de resolver mi asunto y esta gente solo manda correos absurdos! Gente no se deje engañar con los seguros de porquería que ofrecen ahí.

I went to the Davenport Store back in December to look at recliners. I was warmly greeted by a representative named DONALD DEVAUL. Donald made the experience very pleasant and relaxing. Never once did do any pressure sales. He is the representative to connect with if shopping for furniture. Thanks Donald

I went into this store wanting to buy a bed, but because the sales person upfront was giving a bad attitude, being rude, and was not helpful at all I decided to spend my money somewhere else where I would be treated with respect.

Very nice experience. Lovely store and very friendly and competent agents. In particular, Ashley was a delight to work with and she knew exactly what I wanted and the experience ended in a successful purchase of new recliners.. Thank you.!

Omar was amazing from the moment he opened the door to welcome us in to the very end. He was very patient and understanding with our expectations and did as much possible to create the BEST experience with or without a purchase. Great personality and extremely helpful! Gracias Omar !!

(Translated by Google) Excellent (Original) Excelente

If I could give 0 stars, I would. Similar to the review below this is no reflection of the customer service received by Posner Parks team in store. However the upper managers of the company have been HORRIBLE. My couch was not successfully delivered. The delivery team they sent was having a hard time translating and I bought a very expensive sofa that they crashed into my brand new wall (pics below of the dented metal frame on my arched wall). Now for reference this wall is 52” apart in width- there was SO much space for this to be brought in properly. No apology upon smashing the wall. Then they set it down and before unpacking he said chaise lounge “right” and I said “facing?” Then he shook his head yes as he had very broken English. I said no it’s left facing- he kept repeating right. I then asked can we set it up so I can see? At no point did he show me an iPad with the order stating that it was indeed left facing chaise like I ordered. I asked to call someone but they just gave up and said “we take back!” Then I said “my wall” and they took pictures and left. I have had to now jump through hoops- still have no couch due to poor communication on Ashley’s delivery service, and a damaged wall thanks to the carelessness of the delivery service. I have yet to be called back after responding to the very unprofessional email of we will give you a $100 for the wall…this is ludicrous. Also my couch will take 2 weeks to come back to me even though it’s in stock and in Tampa which is 2 hrs away. NEVER pay for delivery service. This is my 2nd and LAST bad experience with Ashley’s delivery team. I can’t believe they still hire whatever third party company and it’s sad that the manager team can’t get the higher up managerial team and departments to right this problem. I am doing all the leg work for their mistake! The couch was high quality but I may never order from Ashley again after all this.

My salesperson was as nice as she could be. but my order was placed on the 5th of Jan. it was promised to be delivered on the 17th.. it didn't happen and now I've been told the 28. I'm tired of sleeping on the couch.

Nice, helpful and not pushy!!

Edgar Rosario has the patience of a saint. He could answer every question~ the questions we asked and the ones we should’ve asked. He knew everything. We will ask for him the next time we shop at Ashley. *****

(Translated by Google) The attention was excellent and the atmosphere was calm to choose your options. (Original) La atencion fue excellente y el ambiente tranquilo para escoger tus opciones

Susan and I met with Debbie at the Davenport store in Posner. Debbie was so helpful and treated us with such respect. We made our purchase and will tell everyone at Reunion to please consider calling Debbie for their furniture needs.

Alberto Perez was very knowledgeable and kind.

Really good costumer service, patience and flexible. Omar Perez was really helpful and polite.

Ashley gave my family and I the best customer service / sales experience we have ever had at a furniture store. I will be coming back to get the rest of my furniture needs with her.

Bought a sectional from them. We were told we could keep the old broken one b/c it was discontinued. We threw our original ones away and put the old ones our loft. We got the new ones and put those in our family room. Two weeks later they said we needed to return the old broken ones (after we threw the original ones away). They said they need to pick them up or they’ll charge us for it. Now we have an empty loft. The customer service person we spoke with was incredibly RUDE and accused us of “just wanting to keep a free couch”.We explained we threw our original ones away. She didn’t care. Crap service and a load of misinformation. The store and call center need to communicate better.

(Translated by Google) Today I only came to look, but Omar's good service encouraged me to buy the bedroom and living room set that I liked so much. Excellent service and the best prices. (Original) Hoy solo vine a mirar, pero el buen servicio de Omar, me animé a comprar el juego de cuarto y de sala que tanto me gustaba. Excelente servicio y los mejores precios.

If you are looking to shop at Ashley, I would highly recommend stopping at the Davenport location and seeing Gino. He is caring, honest and wants to provide best service possible. He made our shopping experience easy and fun. Thank you, Gino!

The staff at Ashley Furniture in Davenport were all very friendly. Brayn helped us originally when finding a good fabric that would meet our needs. We ordered from the store. Our docking of stars comes from the unorganized manor of the warehouse. Deliveries should not be scheduled or given a time until the warehouse has put eyes on every piece within the order. We had 2 cancellations for delivery - the second 11 hours after confirming a time for the next day - by the warehouse and delivery schedule team. And no explanation was given. Had the store and Andrea not been so helpful, we probably would have canceled the order. If that can get fixed, the whole operation would be much smoother.

Staff were very helpful in resolving a product malfunction with me.

I went a few months ago to look for a couch and bed set, as soon as we walked in we were greeted by one of the men who worked there. As I walked around the store every time I looked up I would see the guy (Forgot his name, had glasses, I think he was bald, dressed in a sort of cowboy attire). 30 min in, I was trying to control my child by not touching anything & I noticed the guy gave us a look that made me feel uncomfortable and we left, I said I wouldn’t go back again. A few months pass & I give it another try. Walked in, same guy greeted. Tried to avoid him, but again, everywhere I walked to HE WAS THERE WATCHING. I get the commission part but let people shop comfortably!! I felt so uncomfortable and was so mad at this point. I was trying to have another person help but when he noticed that another worker was talking to me about what I was looking for he comes and is standing a few feet away, I didn’t make eye contact because I knew he was just starring & hearing the whole conversation. Once the guy who I was speaking to asked if I was greeted at the door I said yes, and pointed to the guy who made this experience uncomfortable, unfortunately he ended up taking care of me. I felt like he would reply back in a passive aggressive way. Please Ashley furniture in Davenport, please advise your workers to not make customers feel uncomfortable by literally watching their every move inside the store. LET US SHOP COMFORTABLY and most likely we will help boost your commission up. This location will not be getting any profit from me.

Piss poor service damaged couch damaged recliner when received the process to get someone out to repair this issue is a act of congress. I plan to take this items back to the store and let them deal with this issue. Supervisor Joe or Joseph dose not follow up with any issue that I have and Renee our sales person she was just about the sale. But I am going to surprise them for when I return the furniture back to the store. And did I also mention they damaged my door going into the house. Worst store and furniture company to deal with Ashley.

Omar’s customer service is top tier! He is knowledgeable, friendly, personable and patient. He has sold me on Ashley furniture as a customer. Thanks Omar!

Omar Preze was the perfect salesperson. Awesome experience!

We ordered a table and six chairs, and while the product itself is beautiful, the service was horrible. We paid extra for assembly, only to be told that it covered the table but not the chairs. What kind of nonsense BS service is that? “We’ll assemble the table, but good luck on the chairs.” If we wanted to pay a cheaper price and do the assembly ourselves, we would have gone to IKEA. For a product that wasn’t cheap, Ashley Furniture needs to do better.

Very good sales person.

We had a very pleasant time sitting and trying out all the different couches. Omar was amazing helping us checkout with out dream couch. Thank you so much

Edgar helped us find our dream couch for our new home! He made the process so smooth and easy - would give 10 stars if possible!!

Great service at this location. Thank you for your help Debbie

Very professional sales person who provided personalize service. Ana Peraz did a wonderful job in understanding our needs and providing a solution.

Great selection. Sales staff were friendly and not pushy.

Purchased a electric fireplace insert for my entertainment center. Friendly, fair price, and respectful.

Omar was amazing !!

Awesome Experience!!! First of all Donald is an absolute Gem. He was warm, friendly and very professional. I look forward to working with him again. Also when I wanted to alter my order Omar helped me with the order and he was a pleasure to work with. You guys rock @ Posner Park🤩🤩🤩

(Translated by Google) Very professional attention from Omar the best (Original) Atención muy profesional de Omar el mejor

Omar was great! Welcoming, knowledgeable, and helped with a great purchase! Really happy we came in

Excellent Service from Edgar Rosario! I recently bought furniture and had the pleasure of working with Edgar Rosario. He made the entire process smooth and enjoyable. Edgar was knowledgeable, patient, and attentive to my needs, ensuring I found the perfect pieces. His professionalism and friendly attitude made all the difference. I highly recommend asking for Edgar if you need furniture—he’ll make sure you walk away happy with your purchase!

Edgar took care of us. Very professional and friendly. We appreciated his transparency and honesty during the purchase! Thank you Edgar.

Ana Pérez the best one was very attentive super knowledgeable and we end up making a deal.

Ana was very helpful and professional. She explained everything in detail. Thank you Ana Perez for all your help with selecting our furniture. Can’t wait til everything is delivered 🥰

ANA PEREZ was not pushy with us. She was patient and gave us time to shop. She did an amazing job and we will for sure be back again!

ANA PEREZ did an amazing job. We got exactly what we wanted. She was patient and caring!

Great assistance from Ana Pérez, if you planning to buy anything I truly recommend her!

(Translated by Google) Edgar Rosario… Excellent seller, very attentive and kind. I recommend him 100%. (Original) Edgar Rosario… Excelente vendedor, muy atento y amable..lo recomiendo 100%.

AP was a patient, helpful, and efficient salesperson. She went above and beyond for my long distance purchase and handled my holiday difficulties with kindness.

Omar was great! He stayed in contact with us for months until we are finally ready to make the purchase. Highest level of customer service, highly recommend asking for him!

Ana Perez was very friendly and she meet our spectations. She explained everything well and found all that we're looking for under our budget. Thanks Ana for be so helpful.

(Translated by Google) Thank you Ana Perez! Because of your patience, you explained everything perfectly and you took care of everything we asked for without a problem, we will surely return for that bedroom set that we loved! (Original) Gracias Ana Perez! Por tu paciencia, explicaste todo perfecto y todo lo que pedíamos te encargabas sin problema, de seguro volveremos por ese juego de cuarto qué nos encantó!

Great customer service

Ana Perez was the beautiful lady that helped me find exactly what I needed. She is extremely knowledable about all the furniture. She explained and answered all questions I had. She is adorable and will come back to deal with her again

Ana Pérez the best salesperson at Ashley furniture.

Ana Perez was amazing to work with. Very professional and informative about everything throughout the ENTIRE process. Highly recommend her and we will be coming back to use her! Thanks again Ana!!!

(Translated by Google) Edgar, thank you for your attention. Excellent service. Excellent seller. (Original) Edgar gracias por tu atención. Excelente servicio. Excelente vendedor.

(Translated by Google) Very good attention from Edgar! Thank you very much for everything 🫶 (Original) Muy buena atención de Edgar! Muchas gracias por todo 🫶

Very happy with the whole experience Omar was very professional and helpful

I am going to add another post. I gave 3 stars this time because no one ever answers the telephone. I tried 6 times every 45 minutes - these associates can / must answer the phone. I was forced to come into the store to complete my order - and when I walked in the doors, 3 associates are standing and talking waiting to pounce on the incoming person - ANSWER the phone. VERY disappointed with this poor service today - if I remember, Jim is the store manager - I would like to talk with him. I am going to add to my original review. We were missing 4 feet on one of our sectionals. The missing feet were delivered to us promptly within 4 days. The Ashley tech, Brian, came out to the house today and installed the feet. Brian is very friendly, courteous, helpful and professional. Give Brian a raise to keep him. Overall, our experience with Ashley was very good, no problems and we are looking to purchase additional furniture.... My wife and I went to the store with some furniture in mind. We found what we were looking for and Don, one of the sales associates helped us. Don was very knowledgeable, made excellent recommendations and helped us get the shipping and dates that we need. Overall, we enjoyed a good visit with a good associate and we recommend Ashley Furniture store....

I would not buy from this store or company. Terrible experience with a warranty claim. They denied my claim several times stating "terms & conditions", saying I could not remove a tag that stated "can only be removed by the customer". After a detailed email to them showing their dishonesty, they relented and provided a replacement. Instead of this retailer, find somewhere that provides great service, values your business and has a reputation for honesty; somewhere where they return your phone calls !

Great experience in this store and the Salesman Sean was the BEST! Sean was helpful, friendly and has an awesome personality!

Ana Perez was very thorough and fantastic to deal with!

Quick and easy; advisor with super pretty left eye was a big help

Friendly, helpful staff.

Ashley Furniture in Davenport Fla. Is a nightmare to do business with so may rules that is a redundant experience. The saving grace Ana Perez Martinez. She’s a 1st rate problem solver and a real professional. After choosing what I wanted the payment link (Ashley) wouldn’t work finally I said forget it I’ll buy some where else Ana Perez Martinez resolved the issue got the sale and I’m happy . If you shop in that store deal with her you’ll leave happy K. C 5 stars for ANA PEREZ MARTENIZ

Alberto and Omar are top notch. Very patient and knowledgeable. Not at all pushy!

Edgar was of great help when my family and I lived states and need to furnish our new home!

Good

Debbie was very helpful and I am happy with my purchase decision.

Ana was a breath of fresh air

Ana Perez will help you find exactly what you need!! Go see her. Well??! What are you waiting for???? Go!

Ana Perez was absolutely fantastic helping us find furniture for our new place here in Florida. If there were 6 stars, she would get that rating.

Omar made everything easy for us, thanks a lot

Edgar was great and patient as he showed me and my kids the sectionals and took the time to configure out what would fit best in my space. Left a very happy customer!

I was very well served by Wedja and my expectations were met. Store with wonderful products

Brayn Celis was excellent. He help us with the purchase of our living room set from product information to financing. Awesome job!

Wedja gave us a great customer service. Great help, understood our situation and helped us get what we needed.

Douglas was great. Very knowledgeable and seemed genuinely interested in making sure we got exactly what we were looking for.

Omar was a great salesman and helped me find my beautiful kitchen table and barstools! Highly recommended seeing Omar at Ashley furniture.

(Translated by Google) Excellent service, very friendly, honest and respectful. Thank you Edgar for excellent service. (Original) Servicio excelente, muy amable, honesto y respetuoso. Gracias Edgar por excelente servicio.

(Translated by Google) Excellent service, Edgar very kind.. (Original) Excelente servicio, Edgar muy amable..

Getting ready for the holidays, and we were needing a new sectional for the family. We were welcomed as soon as we walked in at opening by Ana Perez. We told her exactly what we were looking for, and the two options she showed us were perfect! She was very helpful throughout the entire process!

Very friendly and helpful thanks William

Omar gave me an excellent service. Very Profesional and helpful. Thank you, I had a great experience shopping.

William did an excellent job finding us a couch and loveseat. He was very helpful!!

Once again outstanding service by Abby. Friendly, professional, and answered all of my questions.She gave up her lunch to accommodate my husband and I. I love the furniture quality.

Edgar was excellent to work with and very helpful!

Edgar was awesome to work with!! Friendly, knowledgeable, helpful, and a pleasure!

Edgar was fantastic!!

Our salesman Edgard was top notch and very patient with us. Also a shout out to the store manager Joe who also helped us. A pleasant experience all around.

It was a great experience!Ana Perez, was very friendly and professional.

Gino was excellent with assisting us in purchasing a dining room set and counter barstools. We were very pleased with the level of service provided.

Brayn took the time to explain fabrics, pricing, and listened to my questions. Thank you Brayn for an excellent experience.

The service was excellent and I love my recliner

From initial contact in store , through delivery the team at Ashley were friendly, knowledgeable and competent. They had the furniture in stock and delivery was quick and easy.

Wonderful experience! Haven’t received furniture yet .

great service at store and delivery.

The sales person was great and understanding. Listened to what I needed and executed. Was patient as well. Update: I am beyond upset and angry at the way my order has been handled. I received a damaged couch with a missing Chase cushion and have been given the run around by customer service since the delivery date on Nov 15,2024. I want a brand new replacement immediately. Tomorrow!!! I don’t care how it’s done. I paid a lot of money to be treated this way. I have tried calling the store multiple times and they won’t answer me. If I have to show up and form a show I will.

Debbie was a huge help, she got us the price and couch we wanted. Highly recommend going through her to buy you next Ashley furniture items.

Debbie is amazing. She was very professional and friendly. We came to Ashley store at Davenport to get a new sofa and her service was outstanding! Great job Debbie!

(Translated by Google) Excellent attention from the OMAR advisor, fast financing and excellent products, completely satisfied with the purchase (Original) Excelente atención del asesor OMAR , rápida financiación y excelentes productos , completamente satisfecha con la compra

Omar was great!!! We will be back!

The store was great, but you're shipping and delivery sucks.I've been waiting since october eleventh been over a month. And still no table. They had nerve to deliver 4 chairs, no table the 18th table was supposed to be delivered on the 21st. This is going on November 4th, no. Table.

So today I went to look for furniture for my new place here at Ashley’/ furniture. And let me tell you SEAN was AWESOME!! He was very nice and entertaining. He kept me and my family upbeat and he was very knowledgeable about his job!!! He made this experience excellent!! Thank you Sean and his Manager as well! Both are amazing people!!!

Took two days off work for our delivery. First one was rescheduled last minute. Second one, they sent a notice the delivery was 3 stops away then never showed up. The rescheduled date after that the day before, they called to reschedule again. The store had 4-5 sets on the floor! I canceled my order, and got the run around on WHY I was so upset. Ridiculous customer service.

Gino the best salesman in Davenport Ashley

Ana Perez did an excellent sales presentation and arranging a financing package. Great customer service!

Edgar was very knowledgeable on the products we were looking for and was very professional

Excellent customer service! Renee made it so easy to navigate this furniture buying process. There was a living room set I had been eyeing since May that I kept debating on. Well today with Renee's help I got my dream living room set. Thank you so much for being personable and knowledgeable. I won't shop with anyone else for home furniture EVER but her. She made that much of an impression.! EXTREMELY HAPPY about my purchase!

(Translated by Google) Edgardo Rosario treated me excellently quickly, good prices, super friendly 100% recommended! (Original) Edgardo Rosario me trató excelentemente rápido, buenos precios, super amable 100% recomendado!

Great selection at the in-store showcase for all budgets. Ana Perez was very friendly and helpful! She helped me find what I was looking in both budget and style.

Ana Perez was very informative and helpful

Ana was very helpful in our sectional purchase.

(Translated by Google) Super attention and patience, thanks Omar (Original) Súper atención y paciencia, gracias Omar

Omar and Wedja were amazing and took the needed time to hear our needs. Took care to listen and help.

Knowledgeable and professional staff, delivered on time with no damage.

Excelent, they are very polite , and helpful. Leaving you comfortable in your choices

Omar was great!

Edgar was such a great help! Made what can be a stressful decision super easy.

Had a very extremely great experience working with Joesph and Omar. These two really know they are doing. They take their time with us making sure we are heard. If any corrections need be they are so willing and excepting without irritation and its so hard to get such welcoming customer service like they provided

Alberto over at Ashley in Davenport provided great customer service.

Rene was amazing, she helped us combine different types of furniture together, she was a great help!

Edgar was Fantastic! Helped my finance and me with all Brand New Furniture!!!

Edgar was so amazing and very helpful.

Edgar was one of the best salesman . Patience, professional, and a great attitude = SOLD

Omar Perez was great to work with. He was helpful, knowledgeable and very patient. I would definitely come back!

(Translated by Google) Excellent service and patience when it came to finding everything I wanted. Thank you, Ana Pérez helped me. (Original) Excelente atención y paciencia a la hora de encontrar cada cosa que quería gracias, me atendió Ana Pérez

Ana Perez was a great associate to work with - we had specifics in what we wanted in a loveseat - she brought us to exactly what we were looking for! Awesome that delivery was scheduled in just two days!

Omar Pérez gave me excellent customer service.

Edgar Rosario was great to work with and very patient with us while we made the rounds looking at all the options

Ana Perez was amazing and very helpful! Her hard work and care to help you is so lovely and amazing . Appreciate her! Thank you!

Ana Perez is the most amazing sales associate!!! She knows her information on furniture and can help you with a great deal!

Omar and William were very helpful and knowledgeable.

Omar was very professional. He answered our questions completely and very polite!

Edgardo is attentive, great customer service. Super happy with my purchase. Definitely recommend.

Omar Perez was amazing! He was patient, offered many suggestions, and helped us furnish our new home! I highly recommend Omat Perez at Ashley Furniture in Davenport!

(Translated by Google) Gino is an excellent seller, he advises you very well so that you get the best option. Very kind. (Original) Gino excelente vendedor, te asesora muy bien para que lleves la mejor opción. Muy amable.

(Translated by Google) Gino is excellent seller, service (Original) Gino es excelente vendedor, servicio

Omar was Awesome

Omar was super friendly and knowledgeable.

This was a GREAT experience, and Abby made it so much better keeping me informed about all i needed to know and showing me different styles along with her opinion .. loved it ..thank u

Thank you Omar for the great service and providing us the options for our new house.

Special thanks to Omar Perez for assisting me with purchasing furniture for my new home, appreciate it!

Special thanks to Omar Perez for his excellent work and dedication. Very knowledgeable person. Keep up the great work Omar.

Ana Perez was our superior sales person. She was patient as we changed our mind a few times. She was awesome!!

Omar Perez was excellent in his service! He was straightforward and extremely kind! I told him what I was looking for and, in a manner of seconds, showed it to me. He definitely deserves a double golden stars for how well he does his job and for how friendly he is!

It was great, what can I say it was the best experience of my life. The saleswoman who helped us is called Ana Perez. I can only say that I give her a score of 1000. She was super kind and exceeded my expectations in excellent service. I just have to thank this store and its wonderful saleswoman. When I go to this store, I always recommend Ana Perez.

Saleswoman Ana Perez was very attentive and helped us a lot with everyone we chose, congratulations on your service

Worked with Brayn C. he is very knowledgeable and a pleasure to work with. I Highly recommend this location. The store manager Joseph was a pleasure. Beautiful clean store. I truly hate shopping for new furniture but they made it a wonderful experience.

Ana Perez was very helpful and great personality

Ana Perez was very helpful in finding the perfect piece for our living room! She made the process smooth and walked us through every step. We will be back!

Awesome service

(Translated by Google) The seller Ana Pérez is very attentive! The store is awesome, it had everything we needed! (Original) A vendedora Ana Pérez é muito atenciosa! A loja é demais, tinha tudo o que precisamos !

Omar P helped us pick out some new furniture, dining room table and living room set. He was patient as we crossed the show room floor several times. Looking forward to our new sofa with Novela fabric.

ana is the best! she helped so much during our purchase!!

Great furniture and great staff helping in our decision on what kitchen counter high table

Great service, very helpful!

Ana Perez helped me figure out which mattress

Bryan Celi was extremely knowledgeable and helpful! Highly recommend this place!

Joseph and gino wonderful sales men. beyond helpful and knowledgeable and friendly.

Omar was great customer service helped alot.

My Experience was great, I was treated and always greeted like I was family. Anna Perez, Gino and Joseph went over and beyond making sure me and my wife got the pieces we wanted and even informed us of a discount to make sure we were satisfied. Great team.

Ana From Ashley’s was amazing walked us through every step of the way while getting our new furniture she was amazing I would come back and purchase again with her

Kathy, got me exactly what I was looking for hassle free & no hidden messages thank you for your amazing service 🫶🏽

We did a 3 bedroom remodel and needed furniture for every room. Ana Perez helped us and she was amazing to work with! She made great recommendations and was able to make many last minute changes at the drop off a hat. We received some really great discounts from Ashley and of course with the great quality they provide.

Went in and was greeted by Edgar. He helped us find the perfect couch and was very efficient and nice. Highly recommend coming to visit him and finding some great furniture!

Omar was very helpful and knowledgeable. Enjoyed working with him!

(Translated by Google) Excellent attention!!!!! (Original) Excelente atención!!!!!

Cathy was very patient and easy to engage. She was very knowledgeable about her work an asset

Love the item we bought and Abby was wonderful!!

Omar was amazing! Ask for Omar!!

Brayn was absolutely fantastic! super helpful and kind. Very knowledgeable about the products and quick to answer any questions you may have. He made the buying process super easy and seamless. Make sure to ask for him if you're looking to find a new piece of furniture!! :)

(Translated by Google) Excellent product and service! Omar very attentive and very kind! 100% satisfied (Original) Excelente producto y servicio! Omar muy atento y muy amable! Satisfecha al 100%

If I could put zero starts I would. Let me start out by saying this review is not a reflection of the store itself or the sales people. They were great in fact, Andrea went above and beyond to try to help me with exchanging a faulty sofa I received however her hands are tied in what she can do. I purchased a sofa recently and it was delivered on 9/3/24. As soon as the delivery guys left I noticed that there was a HUGE gap on the right side of the sofa, where the back rest meets the seat. Also, the headrest on the right stuck up noticeably higher than the other two. I immediately called the Ashley store and I was told to email pictures of the issue which I did. A furniture technician was sent to my home on 9/5/24. He told me that the issue was that it was manufactured incorrectly. He said that the sofa was not bolted in correctly and that it was in his exact words “not fixable”. He assured me that he would put that in his report and he told me that Ashley furniture would replace this faulty sofa with another. I received an email later that day from Ashley stating that they would NOT exchange the sofa because it was up to manufacturing standards. I went into the Ashley store and Andrea intervened on my behalf and reached out to them letting them know that I wasn’t happy. They sent another technician to my home on 9/7/24. This one told me that it was a stuffing issue, that the sofa wasn’t stuffed correctly. I told this second technician what the first technician told me, about it being bolted incorrectly, and that they would replace it. While the second technician was here he made a phone call to someone and I heard him tell the person over the phone “This isn’t right. If the first technician promised her an exchange, we should exchange the sofa” He left and later that day I received an email from Ashley stating once again that they weren’t going to do anything about it because it was up to manufacturers standards. I went back into the Ashley store and Andrea reached out again to Ashley on my behalf. A technician was sent to my house today 9/14/24 to put stuffing into the arm. He agreed that the issue is not stuffing but told me he has to follow his orders which is to stuff the arm. He tried his best but it still doesn’t look right. I have included pictures of the gap and also the side of the sofa that is correct. I even included a picture of the correct side and the incorrect side (side by side) so you can see the difference. You would have to be blind not to see the issue. I have been extremely patient and have been working with them to get my sofa exchanged. At this point, I want my money back. This has been the worst and most frustrating experience. I went to Ashley furniture in the first place because I thought it was a great reputable company. I never expected this level of awful customer care. Ashley furniture should have exchanged my sofa immediately, not put me through the ringer with THREE different technicians coming to my house and all telling me different things. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN and I will most definitely tell all all my family and friends not to as well. The sofa I ordered from the showroom looks NOTHING like what was delivered to my house. If this is their “manufacturing standards” then those standards are extremely low. Save your hard earned money people and shop for your furniture at your local mom and pop furniture stores where they actually care if the customer is happy. Save yourself the hassle that I have gone through over the past two weeks. I am responding to the comment left by Ashley furniture below: my issue HAS NOT BEEN RESOLVED. As I stated above, the last technician added stuffing to improve the look as best he could but agreed with me that the sofa was not put together correctly. Once again, my issue has not been resolved. I am still in possession of the faulty sofa with no financial reimbursement. I would highly appreciate a refund as I DID NOT receive what I paid for. I do not think that is unreasonable, do you?

Make sure to read the fine print and review the receipts before signing.They definitely don’t explain or clarify the policies. Was sold a warranty but they made it seem as if it came with the purchase of the item. Not additional. But that wasn’t even the main issue. They reword what they are trying to sell you. They draw you a picture of how it’s suppose to look which can be misleading when it’s facing an opposite direction or angle. Unsatisfied and they don’t offer exchanges.

Omar Perez was very helpful in making it easy to buy our first couch! He was very quick with us and made everything clear to us to make it as easy as possible! We had a great first experience here and will be back!

Omar Perez was very helpful. He was quick and clear ab prices and financing options. Made us feel comfy and welcome as first time buyers with Ashley furniture

OMAR did a great job helping make this purchase happen

Omar was awesome! We will definitely be utilizing his services for all of our future furniture needs.

Thank you to Renee and Ashley furniture for your friendly and exceptional service on a purchase of a new reclining loveseat. We purchased from Ashley and met Renee two years ago when we moved to Florida and when we needed to add to our home it was the only place we considered. Personal service, great selections and competitive pricing make Ashley the place to go.

Ms Ana Perez was indeed very professional, courteous, patient, she knows her job very well and the information she gave was very very important, with her help I was able to purchase the furniture I had in mind. Ana Perez is a helpful associate in your company, with her everything will be amazing. And you wouldn't have to worry about anything. thank you Ms A. Perez

Ana Perez was amazing, she was very patient, with her in the store your business will go far and a lot of customers like me would leave the store smiling, which is very very important. Thank you Ms Ana Perez for all you do for me. Have a wonderful rest of your day.

We have bought lots of furniture with Ashley Furniture over the years. We were really happy with our visit today. Edgar helped us furnish our new home. He was really helpful and attentive. He took time with us and showed us many options. We highly recommend heading to the Davenport location. Ask for Edgar!

Excellent store, wonderful attentive staff helped us choose furniture for the guest room. Very professional specialist Ana Perez, with her help we made a wonderful purchase for our guest room. Thank you so much. God bless you 🙏🙏🙏

Ana Perez was very helpful and friendly. Had a great experience, will definitely come back again.

Omar was very professional and understanding with helping me select an affordable and quality sofa. Highly recommend ☺️

Perfect service without pressure. Very informative. Treat sense of humor. Thank you Gino

Nice people, specially Mr Joseph Zapata and Mrs Anna Perlera. They solved my problem promptly.

As soon as we walked in we were helped right away and the sales representative Ana Perez was awesome she knew exactly what we were looking for!

Went in store to see about buying some pieces we saw online and Renei was amazing and got us a great deal that was even better than the one online! She was super helpful and friendly. So excited about our new furniture :)

Gino was the best! Friendly and so helpful.

Alberto was amazing today. I stopped in just to window shop, but I was throughly convinced not to go to RoomsToGo after today. There was no pushy sales tactics at all. They even let me confer with my mother over video chat about colors. I appreciate the hospitality here. I'll be back in 4 years when I decide to redecorate!!!

This Ashley Furniture carried more modern and up to date quality inventory. Ana Perez was patient, and great about answering questions concerning the showroom inventory. They also offered flexible delivery options.

Great help and great attention

Omar was great to work with. Helped us find all that we were looking for!

Abby and Joseph were great! Excellent service!

Joseph and Brian were absolutely amazing! We frequent Ashley's often and I couldn't be happier with the service I received today ! Thank you guys for being so professional and pleasant!

Our experience was great, Omar Perez was great!

(Translated by Google) Excellent care and guidance thanks Abby (Original) Excelente atención y orientación gracias abby

Anna Perez went out her way to go over many options and payment terms. She even stayed an extra hour late when returned to purchase after price shopping different furniture stores. Happy with customer service.

Donald was a pleasant and helpful salesman. I had a smooth transition. Thank you Donald.

Donald was very helpful and a awesome sales person. He was very patient and his opinion was helpful towards my purchase. Thank you Donald…

Anna Perez was great!

Bryan and Joseph were incredible!! They were so helpful, took their time and walked through all the different furniture I liked and were extremely patient with my one and three year old. They made shopping for the whole house easy!!

Omar offered great service and attention! We got exactly what we needed and he was very helpful on finding what we needed!

Everything me so helpful! Ana stayed late to help me! Great experience

The experience with the salesman Bryan C was excellent but they need to improve with the delivery fees that is a false advertisement when they promoted Free delivery No Hassles and then they will charge you $149.00

The sales associate (Donald) met me when I came through the door. He was pleasant and helped me find what I wanted. Thanks, Donald!

A big shout out to Alberto Perez and Omar at Davenport Ashley Furniture. Best customer service in a long time. Have bought several pieces of furniture from Ashley furniture and most were sold by Alberto. He goes out of his way to help you. Hope your back improves, Alberto. Highly recommended.

Omar sales rep was phenomenal! Helpful not pushy . Caring. Patient and professional.

Great service, friendly and knowledgeable knowledgeable will visit again.

We had a great experience at the Ashley Store here in Davenport. Abby was very helpful and knowledgable. She helped us through the whole process. Quickly pulled up all the options we were interested in and we were able to come to a decision with ease. I would definitely recommend this store and Abby. Thanks

Donald is the best!

(Translated by Google) Very good service Alberto Perez excellent (Original) Muy buen servicio Alberto perez excelente

Omar helped us with our first big apartment purchase. He was really nice and patient with us.

A really nice place to come to buy furniture look for bryan he is the best selling

Omar was so nice and informative on what we were looking for. Gave us options and explained things very well. Thank you for your knowledge and kindness.

Our service was quick, fast and Donald did a very good job.

Omar (office manager) and Janira did an amazing job in helping me out with my transaction. They went above and beyond to make me happy and make sure I was taken care of..not only in a timely fashion but in every aspect of my transaction..after dealing with discrepancies with Ashely’s customer service over the phone I promised I would never purchase from them again but believe me when I tell you Omar and Janina changed my mind and I will be back !!!

Had a great experiencia with omar perez for purchasing my furniture, thank you for your help!

Donald was a great salesman, no pressure.

Very good salesperson took care of us showed us around different options answer all our questions would recommend him and we'll shop again at Ashley's

Alberto was an amazing intelligent person. No pressure to get anything.

(Translated by Google) Ashley Store… 100% highly recommended, excellent service, quality products, Miss Ashley Escarlet, very friendly and efficient (Original) Ashley Store … recomendadisimo 100% la atención excelente, productos de calidad , la señorita Ashley Escarlet muy amable y eficiente

We came in the store not having a CLUE on what we wanted! But I think OMAR PEREZ saw the confused look on our face and was so attentive and came to the rescue! We were able to to purchase most of our essentials within the hour! Thank you soooo much!

Ashley and Joseph are rock stars. However customer service lacks the ability to tell the truth.

Donald gave us a great service and we bought furniture because of his great service.

Warmed welcome. Immediate attention. Omar was very helpful and the check out was quick. Thank you Omar for a hob well done

(Translated by Google) Excellent seller and attention from Gino, thank you (Original) Excelente vendedor y atención por Gino , gracias

Love this place and their furniture. Bryan was so nice and helpful glad we came back . Will definitely be going back to him in the future. 😃

Ashley helped us at ashleys she did amazing at helping us!

Omar was awesome. He was very helpful, detailed and professional with his service.

(Translated by Google) Excellent place and very good service. (Original) Excelente lugar y muy buena atención.

Omar was very nice and helpful to us while shopping for a sofa. We will absolutely go back when we are ready for our next furniture purchase!

Very nice and professional people. Omar worked with us and I am very pleased with the experience.

Omar and Ashley were great.

Ashley (the associate!) was amazing and so patient. Despite gift certificate issues I was having, she was incredibly patient and flexible. Couldn’t recommend her more to anyone needing assistance!

Omar was our helper , he was very well communicated, lots of trust & very professional, & he spoke Spanish , the language we understand mostly !! Definitely recommend coming to this location , ask for Omar !!

The person helping us was very nice and understanding of what we were looking for, his name is Omar and he spoke both English and Spanish.

Katy was amazing she took care of us ! We were a little unsure of what dinning room table we wanted she was patient and super accommodating!!! Totally recommend her

Donald was very helpful when buying our couch today. A great buying experience. Thank you!

I recommend Kathy, the salesperson. She has thorough knowledge and has great customer service and made our purchase easy. Thanks Kathy.

Great place and friendly employees

Omar was alot of help & got us exactly what we wanted!

Drove here to assist my father with getting a new mattress and we were helped by Alfredo and he was really courteous and wasn't just trying to make a sale was legitimate helping with my dad with his sleep needs great customer service and listened to his concerns. If you want good customer service and we'll mannered assistance come to Ashley's in Posner Park

My experience with Omar the salesman was exceptional! My experience with Omar at the service desk was also exceptional!

Omar was great helping my father purchase his couch today! He explained all the options and was very nice!

We had a pleasant experience at Ashley store with the man who sold us our couch. I wish I remembered his name because he truly was great. BUT as far as the extended waranty goes with the company they partner with “Regard” it is a complete scam. When purchasing our couch, Ashley made it sound so great and easy to use. If you have a spill or something happens that we could just file a claim and someone would be able to clean it. FALSE. they do not cover anything that they said they would or that the Regard company advertises to. Keep this in mind when buying a warranty or even a piece of furniture from Ashley in general. I would not have purchased our upholstered couch as we did if they did not make it sound as great as getting it spot cleaned whenever we needed to.

Good selection and great prices for the quality of furniture. Omar was very attentive and helpful throughout the whole process. He made sure everything from height and color would work for us and made it a very delightful and easy transaction. Highly recommend!

(Translated by Google) Very good attention and excellent service! (Original) Muy buena atención y excelente servicio!

Omar was super helpful in getting us to a decision on our new home furnishings!

Ashley at Ashley’s (haha!) was great! I was able to find a great mattress at an awesome price 🤩

Abby the sales woman was so incredibly kind, knowledgeable and so sweet! She knew exactly what I wanted and wasn't pushy at all! Definitely will come back and ask for her! We have a whole house to redecorate and today we ordered living room furniture!

After visiting several places looking for furniture, we made the decision to come to Ashley Home store and since we arrived I felt very comfortable looking for what I needed, the service 5 star the 5 star attention and above all the person who helped me a professional. Thank you Ana Pérez for your excellent service 🇵🇷🇳🇮

She was super helpful and didn’t rush the big choices

Omar Perez was very patient and helpful with our purchases!! Thanks Omar! (He also had a great sense of humor)

We worked with Ana Perez to furnish a new house. Ana was very helpful in getting the appropriate configurations and helping us stay within our budget. We had a great experience at Ashley and will be back.

Omar was super helpful! Plenty of options here.

I would like to thank Joseph, Manager of Ashley-Davenport, for the time he took to explain to me in detail everything related to my case, answering my questions, being empathetic, respectful and aware of my needs. Ashley continues to be my choice for furniture purchases.

As first time apartment owners we were very pleased with our experience at this location. We worked with Abby who was very helpful and answered all of our questions!

I had a great experience here getting our couch! Abbey was very helpful and answered any questions we had! I will definitely be coming back for any furniture purchases in the future.

Omar from Ashley’s Furniture in Davenport was very knowledgeable, attentive and made sure we were comfortable with our purchases. He went on and above our expectations. He Rocks!!!!

Abby had amazing energy and was super helpful in helping me and my family find the best

Kathy was amazing. She was very knowledgeable and encouraging about the ideas I envisioned for my home. She was very patient and helpful.

Amazing service, great people. Thanks to Ana Perez, she was very patience with us, in accomodating on what needed. Would come back again and recomend to others.

Ashley (the person) at Ashley (the store) was great! Helped us find and order the perfect bed. Definitely recommend working with her

Omar was very patient and helpful. He comfort me for a mattress. Now I sleep like i'm in heaven. Ask for him at the door.

Great salesman omar

Went to Ashley furniture yesterday and purchased a rechargeable power pack for my recliner sofa so I won’t have to run extension cords under rugs etc. sales person very helpful and polite!! Love the store too!

Omar was an AMAZING help!! He was so patient and willing to help us design our living room and give us a great deal!!! Will be coming back 🙂👍🏼

Abby was excellent with our purchase, very helpful!

Manager was great and very patient. Ashley was very helpful.

Renee was amazing and so helpful. Found us the perfect set for our new home. We would recommend her to anyone and everyone!

Kathy provided excellent customer service. She was extremely patient and answered all of our questions.

Greeted by Omar, to help us find some dining room chairs. Was interested in some we found online. And he showed us to each one and made sure we were pleased with our options when we purchased.

Geno is the best, make sure to see him

Abby was a great assistance with helping us pick out our sofas for our home! She was very detailed, super pleasant and a pleasure to have her assist us!

(Translated by Google) Excellent service and quality thanks to Bryan (Original) Excelente servicio y calidad gracias a Bryan

Kathy was fantastic and put up with a bunch of price quotes for us.

Costumer service is great from the moment you walk in Omar was able to help us find exactly what we were looking for.

Had a great experience buying our dining room set. Omar took the time to go over everything with us, he was patient, professional and very friendly. I recommend Omar and Ashley furniture store for your home needs.

Kathy was great.

I had a wonderful experience and expert advice from Abby and Omar. They were both knowledgeable about the product and helped me make decisions that were truly helpful. I would recommend them to anybody and definitely will shop with them again! I’m excited to see my furniture in its new home!

Omar was very friendly and helpful. I am impressed by his commitment to going the extra mile..

Very knowledgeable and friendly! I told Onar P. what I was looking for and the second couch he showed me was a keeper!! I can’t wait for it to be delivered!

Awesome customer service!!! Many thanks to Omar Perez👍🏾

Omar P Great help finding bunk beds that I needed

Abby& Allan from Acima Her professionalism was outstanding....

Moving/Picking out furniture is not fun/easy but Abby definitely made it easier, she exceeded our expectations. thanks Abby. 5 stars not Enough

We were assisted by Ana Perez, loved the experience with her, easy and smooth! No push sales, just excellent customer service! Thank you Ana!

Abby was great. Exceptional service very attentive and listen to what we We’re looking for.

Gino was so professional and helpful. We never felt rushed or pressured to buy. He introduced us to a number of possible choices. He looked up different colors until we found what we wanted. Great salesman!!!

A great selection and superb service by Edgar Rosario and Joseph. With Edgar's help, we quickly got all the furnishings we needed and within our budget. They definitely take service to the next level.

5 star customer service. Very professional and helpful. We are definitely coming back!

Omar was a great help. Such great customer service.

The service was awesome Omar was really sweet and he helped me with the bed! 🥰

(Translated by Google) Good service, the salesperson Abby was very attentive. (Original) Buena atención, la vendedora Abby fue muy atenta.

Great experience! 😉👍🙏

Omar was the perfect balance of helpful and available when we needed him. He had great suggestions and did not pressure us in any way. I will be back!

Abby was great!

Great service today, very helpful

Abby was wonderful and helped guide us to find the exact couch we wanted.

Omar was very helpful in our search for a king sized bed frame. Very patient with us in showing us several frames to choose from and gave us all information we needed for our choice.

must come to Ashley furniture located at Davenport in Florida. Excellent customer service excellent.. Great prices and sales associate Abby, great and knowledgeable in her merchandise

Abby was super helpful and very nice! We really appreciated her professionalism and customer service.

Gino is a great salesman.

Gino and Omar

Abby was amazing very patient and helpful I would definitely recommend her to friends and family

Great experience buying my new bedroom set. I highly recommend Donald, he was awesome and helpful.

Great job Abby! Great, helpful service.

Omar was absolutely amazing and extremely patient with me coming back on several different occasions. He is extremely friendly, knowledgeable, and willing to make anything you require happen! He handles everything seemingly! Also the location is very clean and well organized

Omar was very knowledgeable and cordal. Great to work with!

(Translated by Google) My experience with the salesperson Ana was very pleasant, she showed us the best options according to what we were looking for and explained the delivery process, excellent customer service. (Original) Mi experiencia con la vendedora Ana fue muy grata, ella nos mostro las mejores opciones de acuerdo a lo que buscabamos y nos explico el proceso de entrega, excelente servicio al cliente.

Was in this store about a week ago looking for new living room furniture. Wife found a package that she liked but we continue looking at other locations. Today we decide to go and negotiate a deal on the package. Was greeted by salesperson Maria lords who was very cordial and knowledgeable of furniture. Between Mari and sales manager Joseph zapata, we purchased the package. Let it be said, because of the the employees at this store, we will be spreading the word that this is the place to spend your money!

Beautiful furniture and great customer service.

Omar was very helpful in helping us find what we needed. He explained everything very well and was professional. Highly recommend.

Abby was very kind and helpful, she made sure we got exactly what we wanted and needed. It was truly a great experience.

Edgardo was amazing🤩 Excellent service very knowledgeable what I loved the most was that he did his job with out making us feel that he was being clingy.... Some sales people don't understand that ... He understood it! We came in to see what they had walked out with a purchase! Thank you Edgardo🤩🤩

The salesman sold me an extended warranty for my couch. Said EVERYTHING was covered for 5 years. Spills, rips, structural etc. Just after one year there’s a rip in the fabric under the cushion (probably from rubbing against the rough wood). Well the warranty company said no that’s not covered. Ashley said it was. Now neither will pay for it. Ashley now says just pay out of pocket for warranty company to fix it. But they won’t refund the amount I paid for the warranty to cover the cost. They now won’t respond to emails. Horrible customer service. Couch is in great condition except for the ripped fabric under the cushion. I’m at a loss. Nothing we did to the couch would have caused this but a poor construction of the couch.

Abby was wonderful. Even though she was new to the store she was knowledgeable. She made the process very easy.

Omar was great! He answered all my questions. And he listened to what I asked for and did not try to upsell me on anything.

Thanks to Kathy for making our trip to find a new desk quick and easy. We were in and out after a long work week.

I had to purchase some furniture and it was such a pleasant process. Ana the sales associate was attentive, accurate, friendly and smart. She understood how to make the process easier for me and it was a great experience.

Ana Perez was amazing. She was not pushing, gave me time to shop and was very helpful at checkout. Will definitely be back.

Great timely associate

Recently visited this location a few weeks ago to take advantage of a memorial day sale. although the fine print may have made the sale less impressive, we were still very happy with sales associate Ashley (ironically) Escalett who spent about four hours with us exploring the store, comparing colors and materials, changing our minds, and eventually settling on quality dining room and living room sets. unfortunately, one of the four hours was due to computer glitches that prevented us from finalizing the purchase, so we had to return the next day to try again, which worked out well. it was not the fault of the store, but it would have been nice for management to throw us something more than just a throw pillow for the inconvenience, but i guess companies don't work that way anymore. still, no regrets on the overall experience - mainly thanks to the sales person. if you visit, ask for her.

Abby was a delight! She was absolutely amazing and very informative! Def ask for Abby for your next purchase!

Omar Perez was an amazing help! Excellent professionalism and patience. Thank you!

Quick and efficient service.

Ana Perez was very kind and fast helping us which made our experience amazing! Thank you Ana

Abby was amazing! Easy to talk to, honest, and willing to work with me on prices and delivery.

Alberto was very amazingly personable and so helpful finding everything I needed.

Kathy is the best !

Kati I really recommend she help me a lot to make some decisions and was really good service .

Gino was very helpful and we found the right sofa for our mom!

I'm extremely frustrated!! We have spent thousands at ashley furniture, and everything in our house is Ashley, and after our couch of 1.5 years, we are never buying from Ashley again. We ordered a sectional with insurance for about $3k. After 1.5 years, we noticed the couch was sagging down. Lift up the cushion and notice a large rip in the fabric. After multiple days of talking to insurance and Ashley, nobody is going to cover it. The sectionals have no springs or any support holding up the fabric. Even had the contractor from Ashley come out and tell me about the horrible quality these couches are! Plus, there is no point in fixing it because it will just rip in the next year or so anyway. I just feel taken advantage of because when we were given the insurance pamphlet, we were told that we would be covered with our current issue, but we were never given the full list of exclusions. The rip is covered according to the insurance, but because there is a hole, they won't fix it, BUT I can pay the insurance company to fix it. Haha, what a scam. UPDATE: Still no response from Ashley Furniture, and it's been a week. I went ahead and submitted a claim to the BBB.

Everyone was extremely helpful and went above and beyond to assist me.

Friendly staff and good value.

Fast and easy!! Will purchase from again!

Ashley is wonderful. Very patient and does not pressure you to purchase. Very pleasant.

Ana Perez was very helpful the whole time together. She showed us the lift chair and explained the remote and warranty on it. Next we were showed the adjustable base with soft mattress. We laid down on it while explaining that remote. Checked out 2 other mattresses and was happy with the first shone. Ana took time with us while we made our decision. She was very particular with the paperwork and explained every detail. Ana was knowledgeable about the product she was selling my husband and I. We are grateful for her. She took time to explain everything we were concerned about. We have only good things to say about Ana Perez.

Great assistance service and selection. Kathy was a big help and answered all my questions.

Edgar was amazing! He got us such great deals and was super patient while helping my grandma. I highly reccomend coming here for great furniture and even better prices

The sale associate Alberto was very helpful!

(Translated by Google) Very good attention from Avy. Very satisfied with your attention (Original) Muy buena atencion por parte de Avy. Muy satisfecha con sus atenciones

It was a great experience. Abby was very friendly and helpful. Thank you!!

Ana Perez did a great job helping us. She was very easy to work with and answered all of our questions with knowledge.

Never buying furniture from here again, I’ll take my money someplace else. I bought a couch set 1 month ago, my delivery was delayed 2 times, the kicker is they call me the day before my delivery to tell me both times! I had to re arrange my work life to be home for a delivery that’s not happening, I will never!!! Use Ashley furniture again. Wasted sooooooo much money on a company than can’t get their stuff together! 1 month and counting, wonder how long this will take until I ask for a refund!

Donald was great. Left me alone while still checking in on me every so often. Nothing pushy. I left the store to go take come measurements and when I came back I made to close out with him. New couch purchased with minimal human interaction. 5 stars.

Alberto Perez was the most helpful And knowledgeable salesperson I have encountered in a very long time. He even helped with a difficult return of an item. If you go to Ashley’s, ask for Alberto.

Excellent service from Abby Perlera

Renee was extremely knowledgeable and helpful. She did a great job of getting getting us a good value on a wonderful new bed and base. Thank you Renee!

With Ana Perez's help I was able to get the furniture set of my dreams! I would highly recommend this location to everyone.

Cathy was very attentive and thorough. Listen to our import and directed us to the best mattress for us. Thank you, cathy

We purchased a gorgeous bed frame, couch and mattress. Abby assisted us and was very sweet and helpful.

Omar was great to work with. He explained everything in a very clear and concise way. We will certainly come back to Ashley Furniture to purchase additional pieces when we are ready.

Ashley with Ashley Store was AMAZING!!! So patient and helpful! Thank you :)

ASHLEY IS ABSOLUTELY 💯 THE BEST AT ASHLEY FURNITURE 👏 ❤️ 😍 🙌 💕 💖 THANK YOU SOOOOO VERY VERY MUCH SWEETHEART!!! WE WILL DEFINITELY COME BACK TO SEE YOU!!! 😘 🤗 😘

Brayn did a fantastic job for us.

Brian was great!Very helpful and not pushy at all. Very easy process all around

(Translated by Google) I love the service, especially the treatment of Maria and another colleague was excellent, thanks to the manager for his attention. (Original) Me encanta el servicio en especial el trato de Maria y otra compañera fue excelente gracias al gerente.por su atención

Joseph and Bryan were great to work with. Store looks great and clean.

Purchased a bedroom here today with the help of Kathy. Great customer service and helped us choose the best option for us.

Had to buy an additional section to a previously purchased couch. Ashley was, as always, simply amazing. She found the item I wanted, scheduled delivery and assisted me with wonderful customer service. Everything I needed was accomplished effortlessly. Thank you again Ashley!

Abby has been the best representative, kept consistent contact, all details of our wishes and remembered who we were.

Abby is an amazing person! Was super helpful and kind! Definitely will be back with any of my future furniture needs! ✨

Our associate Kathy was great. She wasn't pushy. She was knowledge on products, and helped advise based on durability for our family. We appreciate her.

Great service from Ashley Escalett. Ask for Ashley!

Great costumer service from Omar Perez. He was very attentive and patient with us and our toddler.The store layout makes it easier to find what you’re looking for. Overall very satisfied with the service and shopping experience.

Thank you Kathy for being so patient with us. We just bought a new home and were trying to figure out colors and placement and Kathy sat down and drew out how we would be able to put our modular couch together. We will definitely come again.

Everyone was very nice, especially KATY. She helped us to find our ideal sofa.

Ash was so helpful she helped us find our kitchen table and was very nice!

Omar Pérez is the guy, really good customer service, highly recommended.

Cathy was very helpful, patient and caring. If you need anything from Ashley’s at Posner park, ask for her!!!

(Translated by Google) Gino is a very good representative, very good service. (Original) Gino es muy buen representante muy buena atencion

Great customer service we had a fun experience

Katy was very professional, courteous and give what I want that I need

(Translated by Google) Incredible attention ❤️ (Original) Increíble atención ❤️

Ashley is our go to store for home furnishings, Renee is an expert who has helped us to choose whole home purchases for our two vacation rental villas. She makes the process and shopping experience relaxed, but focussed. The quality of the furniture is very high and they stock varied designs for the contemporary home with a luxury feel. We are very happy with the service and choice at Ashley.

I visited Ashely furniture in Davenport Florida and Maria was awesome. She helped me and answered all my questions. Thank you Maria

Very friendly

Ashley was super helpful and professional aiding us through our furniture needs. Thank you for all your help!

I definitely recognize greatness when I was treated like a celebrity while shopping in this sore in Haines city I personally will recommend them and will look forward on doing more shopping in the near future.thank you ;Brian Celi and Alberto Perez

Abby, was very patient with my husband and I. We were very satisfied with her assistance through the process

Very good customer service! Look for Abby. She’s great!

Great stuff, great customer service

Alan and Gino where great highly recommend

I was a bit of a snark when I first walked in I wasn't expecting to purchased anything today; however, with Omar's help and professionalism, I purchased 4 pieces. I absolutely adored his kindness and the ease of the process. Thank you Omar.

Very pleasant. We loved it much.

(Translated by Google) Ecente Omar Perez (Original) Ecelente Omar perez

Wonderful service from Gino. Thank you for staying late to accommodate us.

I got helped out by Omar today. It was a fantastic experience! The mattresses were very comfortable. There wasn’t a question I had that he couldn’t answer.

Omar Perez was a great help

Renee was a fantastic associate and worked with my budget very well. She’s great!

Walked in about an hour to close. Ana P. kindly greeted us and directed us toward the selections available for what we were looking for. By the time we made our selection it was closing time (I know, the worst type of customers) but she did not hesitate to stay an hour late to work with us as through all of the back and forth with financing etc. I've also never been at a furniture store where they care so much to explain in detail how the furniture insurance and everything works. She was kind, patient, never pushy and so friendly! We are so grateful for her awesome service and would recommended this store/her services to anyone shopping for furniture!

(Translated by Google) Edgardo Rosario.. very good seller and customer service. He was very helpful to me with the purchase of my furniture. I just moved from CT to Florida. And they have very good offers. Give Edgardo a 100 🥳🥳🥳 very kind and patient (Original) Edgardo rosario.. muy buen vendedor y servicio al cliente . Fue de mucha ayuda para mi con la compra de mis furniture. Me acabo de mudar CT a la florida . Y tienen muy buenas ofertas . Delen un 100 a edgardo 🥳🥳🥳 muy amable y paciente

(Translated by Google) Tremendous customer service we received from Ana. We will return (Original) Tremendo servicio al Cliente recibimos de Ana. Volveremos

Ana was a pleasure to work with. She was very friendly and helpful and made the whole experience easy and stress free.

Donald was so awesome with helping us purchase a few furniture pieces for our house!

Abby took great care of us and explained everything in detail. Would recommend this store as we have been several times and allows been allowed to browse without intrusions

Ashley was very helpful.

Ashley was amazing 👏

Customer Service was excellent. Abby was very helpful and kind! Can’t wait to try out our new furniture. Her smile made our family’s day😊

Abby was so helpful in picking out new furniture! I would recommend you to shop here for furniture. So many options

I went into Ashley furniture to purchase a dining set Omar Perez helped me and Fiance out he was very professional courteous and helpful. I highly recommend his services.

Mr. Omar P. Was really helpful and patient helping us choose the right furniture for our home.

Omar was a great In helping me design my home and giving me amazing recommendations. Very patient and not overbearing like most sales people

(Translated by Google) Omar was very patient with me. He recommended several alternatives, thank you for everything. (Original) Omar fue muy paciente con migo. Me recomendó varias alternativas gracias por todo.

Great customer service! Thank you to Ms. Ashley and Allan (Acima Leasing).

Edger and Allen were amazing to work with .. I will be coming back in the future

Abby helped my mother and I pick out our living room and bedroom set, she was extremely patient and very helpful in making sure we were satisfied with our picks. If you go to Ashley definitely recommend her !! Thank you Abby! You were great !

One of the best stores to get furniture from Ashley helped me so much with helping us also Allan from Acima was really helpful with the financial side going they really made my experience great

Anna was very helpful, friendly and professional during our visit. Not pushy in any way. It was a pleasure working with her.

Ash at Ashley’s was great! She was very patient and made our shopping experience easy

Alberto was extremely helpful and friendly. The whole experience was wonderful. Furniture is high quality we really happy with our experience.

Alberto was amazing salesperson!!! Highly recommend

We met Ashley. She was so patient and professional. We spent many hours going through different product. We are very happy with her service and will definitely come back for more. Thank you Ashley for this great experience.

My wife and I had an awesome experience there! Omar Perez explained everything thoroughly and we got everything we needed. We definitely recommend! Great customer service.

Ana Perez was amazing! She helped me furnish my entire home with one visit. I have never met a sales person who was so accommodating and helpful.

Omar was fantastic. He showed us options & helped us purchase quickly what we needed. Quick, easy & efficient. We love Ashley!!

Great experience, Mr Edgard Rosario was very professional ,He has great knowledge

Omar was great! Very helpful and I had a great experience here overall!

Abby was very professional and attentive. She answered all of my questions. I was very pleased with how the sales experience went. The only reason for 4 stars instead of 5, is because it's not over yet. I still have a month to wait to receive my sofa set, so we will see how things finish out.

Good selection for sofa and loveseats. Our salesperson Omar was friendly and helpful. Highly recommend Ashley for your furniture needs.

(Translated by Google) Wide variety of furniture for home or office (Original) Gran variedad de muebles para el hogar o la oficina

Ashely was great! Very helpful, was able to answer all my questions and guide us to the best furniture that meet our needs. Ask for Ashley if you need to shop at Ashley’s in theDavenport location

Go to Edgar for your future furniture. He da best!

Gino was very helpful, fun to work with and knowledgeable of the product. It was a pleasure working with him.

Ana Perez was attentive from the moment we entered the store. She introduced herself and let us shop at our own pace. When we needed her to close the purchase, she did it in a timely manner. Ana was very professional yet personable. Thank you so much

Ana Perez was awesome. Very helpful and informative. Positive energy. Thanks so much Ana Perez!!!!!!

Kathy was awesome. Great customer service. Very knowledgeable about products.

Came into the ashley store and omar was super friendly & inviting. He listened to our needs and recommended options for furniture we were looking for. Would 100% recommend him to anyone coming in looking for furniture.

Ana Perez is wonderdul sales person! She is supportive and helped me a lot.

(Translated by Google) Excellent service by Abby Perlera, I recommend the store located in Davenport, she was very friendly and took all the time to serve us 💯 (Original) Excelente atencion por Abby Perlera recomiendo la tienda que queda ubicada en davenport fue muy amable y se tomo todo el tiempo en atendernos 💯

Alberto was great

Omar was amazing! As was manager Joseph! We got a Purple Matress too that we are excited to have delivered in just TWO DAYS!!!

Great service from salesperson Ashley

Ashley help me with everything thanks

Abby was fantastic. Extremely helpful and friendly.

In and out knew what I wanted agree on all options it was a fantastic experience less than 30 minutes Great

Great Customer Service!! I was attended to by Omar!! Excellent seller! He created a need for me and then he sold me the product!! Very friendly and very knowledgeable. He speaks Spanish and English!!!

Great Customer Service

Best experience ever. I was helped by Gino (the Cuban rep) and his knowledge was impressive. Extremely professional and kind person who knows his business. Congratulations to Ashley for having such a wonderful person as staff member. Highly recommended!!!

I bought a bedroom to my daughter in this store with to help Edgar. He was amazing very friendly. My daughter is so happy for her room now and I want to say him thank for your patient to help us to find her bedroom. He’s the best.

(Translated by Google) Kathy, excellent service on your part. (Original) Kathy excelente atención de su parte.

Ashley was fantastic went above and beyond to help me find the perfect sofa

We have purchased outdoor, bedroom and office furniture today in store with the help of Renee. She was amazing!

Ive always enjoyed the quality and selection of furniture, but I didn't enjoy being followed around the store by the sales associate. I understand they are trying to make their sales, but I just wanted to look at furniture with my husband and not have my sales associate show up every time I stopped to look at a couch. It took away from the experience and excitement, and honestly left a sour taste in my mouth. My husband and I ended up going somewhere else to buy a couch where we werent followed around and I didn't feel like my privacy was constantly being invaded. That experience really turned me off to shopping at Ashley Furniture.

This was my first time going to Ashley’s Furniture and I had no expectation of purchasing anything this day. But after seeing the large selection of sofas, tables, and rugs. Our associate, Ashely, helped us choose the best combination set to match our home! My family and I felt comfortable to browse around as we conversed our options. Ashley maintained a close distance to give us privacy but was close enough to give us options. She was very knowledgeable, friendly, and attentive. The checkout process was quick and easy. I typically shop at Badcock but after this experience, I think I found my new furniture store!

Donald’s patience was amazing throughout the shopping and buying process. Donald took the time to ensure I was aware of pricing, delivery times, and return policies to ensure I felt confident purchasing. Donald is an exceptional professional, highly recommend meeting with him if you are in the market for furniture at Ashley’s. Thanks Donald!

Gracias Kathy! Very professional and helped find exactly what I needed. We had the opportunity to interact in Spanish and English. That was cool!

Thank you Omar for the great experience!

Omar perez is the guys you want to come to thank you sir for honesty and great service

Had a fantastic experience with Omar perez thank you for making everything very smooth for us!

Great experience with Ashley at Posner. The customer service was top notch. Thanks Beverly!

Very nice experience. Special thanks to Donald Devaul at the Davenport, FL location, who was very helpful and gave knowledgeable insight regarding my purchase. Highly recommend!

Gino , excellent service, really professional , im so happy whit his service, five stars

Big shoutout to Ashley at Ashley's Home Store for her incredible patience and expertise! My mother and I visited looking for a new couch and Ashley went above and beyond. She showed us a variety of options and her recommendation was spot on. We're thrilled with our purchase and truly appreciate all the help. Thank you, Ashley, for making our shopping experience so pleasant!

Great customer service by Gino

(Translated by Google) Gino, thank you very much for your very kind attention, thank you. (Original) Gino mil gracias por su atención muy amable gracias.

Ana was a pleasure. She was more than amazing. She knew every product in the store very well, while taking her time to listen to all my complaints and help me find the perfect match for the bed that I wanted.

Omar greeted me at the door and made the experience very enjoyable.

Greatly appreciate the sales team at the Davenport, FL location for helping on our furniture needs. Special thanks to Alberto P. for taking the time assisting my elderly parents finding the best options for their physical needs. He also went "above and beyond" with a delivery glitch to insure prompt delivery. Alberto was very attentive to details and answered all questions. Based on my experience, I can highly recommend this Ashley store.

We had the pleasure of working with Ashley and she was absolutely amazing. She made the process very pleasant while being attentive and very kind. Thank you Ashley from Ashley’s! :)

Ashley did an excellent job, she helped us find exactly what we were looking for in our home!

Very nice, and quick and easy.

Donald was incredible, got us an incredible deal on a sectional. Really an outstanding price and wonderful customer service :)

As usual our sales rep. Bryan Celia gave us outstanding service. We love shopping at Ashley Furniture in Davenport, Fl.

Ashley was such a pleasant help! From the moment I walked in, up until I left. Very informative and attentive and not pushy at all about purchases. She made my experience pleasurable. Thanks Ashley.

GlNO its the best seller. carisma personality!!

Excellent service.. Delivery on time and efficiently dealt with.

If you want to literally throw your money away go here. We originally purchased a dining set, sofa and loveseat here. We cancelled the dining set next day because it wasn't going to fit. They then rescheduled our delivery TWO TIMES for no reason. When we finally got our furniture we refused the loveseat. That was over a week ago and I'm still waiting to be refunded. Their billing department will ask you the same questions over and over, the store management is rude and Ashley Corporate exercises no accountability over the stores. It's like the Wild West for retail - the stores just do whatever they want. Go to Badcock or Rooms to Go - we had a much better experience there and the furniture is nicer than the "engineered wood" (a.k.a. plastic) Ashley is selling.

Got my furniture with them a couple months ago and went back to look for wall decorations matching my furniture. I got great service but definitely they need more variety or options matching the furniture they sale. Overall is always great when I visit them.

He was very helpful!

He attended us greatly and is great service

Gino, was great help very friendly, attentive overall I appreciate his patience with me I was very indecisive. Thank you Gino, Great customer service provided I didn’t felt pressure.

The selection was good when it came to quality and price range. Staff is very nice and attentive. They knew to give you space while you were looking around and would come by to check up and answer questions on occasion.

The selection of sofas in my price range was great. Brayn, the salesperson was very helpful, I highly recommend Ashley, especially the Davenport store.

Our experience at Ashley was great. No pressure from Anna Perez as she led along us in our purchases. She was wonderful and knew her product. Great job Anna.

I just want to thank Abby and her professional ism Abby made this experience so easy I would definitely recommend my family and friends and I will be back.

Ashley and Joseph were extremely helpful in helping us pick out living room furniture. They were available when we had questions, but did not hover over us as we took our time comparing options.

Gino was an exceptional salesman to work with. He understood our needs and made it so fast and easy to buy furniture. Thank you Gino!!

Donald very friendly and kind. Thanks.

(Translated by Google) Omar the best young salesman recommended by Ashley.. (Original) Omar el mejor joven d ventas recomendado de Ashley..

It's disheartening that I have to resort to sharing this on Google. Consider this a heads-up: steer clear of purchasing the extended warranty from Ashley's. The warranty provider, Protectall, seems to be in the habit of rejecting claims, including those initially approved when the furniture was still new. Despite addressing the issue once before and expressing my concerns about a recurring problem, my claim was denied. Don't put too much trust in the Ashley's sales pitch – this extended warranty appears to be far from reliable.

Donald gave us an excellent service and help us find what we were looking for.

The salesman name Bryan helps us today he was great in explaining everything to us

Nice service, quite gentle. I recommend.

Donald, is a great person to work with when shopping for furniture. He doesn’t press you and lets you make decisions and then proceeds to take care of the rest, highly recommend reaching out and asking for him to be your point contact. Thank you for all you have done for us, multiple times.

Salespeople no knowledgeable bought a bedroom set, had the mattress for an island bed. Delivered frame that requires a box spring they ask you to pick delivery date, then it’s pushed off later Paid for door to door service 199.00 and delivery guys left garbage in the hallway, and was pissed off when I asked them to put the furniture where I wanted it put. That’s what I paid for. Call the store to share what happened now have to buy a box spring and wait another 5 days. So I’m left with sleeping on the floor Never ever again

Excellent worker

Gino is fantastic!

(Translated by Google) Excellent service from Omar, he met all my expectations and I bought exactly what I wanted (Original) Excelente atención de Omar, cumplió todas mis expectativas y compré exactamente lo que yo quería

Gino was extremely helpful with my order