Ashley | Davenport, FL 33837

Very friendly and accommodating.

Omar (salesperson) was excellent - always enjoy shopping at Ashley

Donald Devaul at the store in Davenport is absolutely amazing. He was so knowledgeable and helped us choose the right furniture for each room in our whole house. The only sad thing is they don’t ship to our location so he won’t get credit. Wish there was a way he could when we do from our area.

SO as a frequent customer at Ashley, I bought several bedroom sets, dining sets, desks, 2 patio sets and a host of nick nacks, I can give an honest review. KATHY is thee name I want you all to remember! KATHY should be promoted right after this post and demote Andrea immediately. I ONLY SHOP WITH KATHY!!! REASONS: Kathy is well-versed in the product line, she is pleasant, efficient, attentive, and understanding of the assignment. She helps to get you the bang for your buck. I was super excited to see her there when I arrived today to spend over 9k on yet another trip to the store. With that being said, there is no way KATHY should still be in sales, although she is great at it. KATHY should be TRAINING or the MANAGER. Every time I texted her, called her, or came in with any issue, she NEVER told me No, and she ALWAYS worked to tell me yes or provided a happy medium. And when she couldn’t say yes, she sent me to upper management as she advocated for me. (Note: these were minor delivery issues along with credits for inconveniences). Yesterday, I experienced ANDREA, the current manager. HORRIBLE HORRIBLE HORRIBLE!!! Before I could explain my issue regarding a $308.86 credit, ANDREA was saying “no”. We went back and forth until I requested to speak to the General Manager, ABDUL, whom she said would tell me the same thing: “The previous General Manager Steven’s credit of $425.86 minus the lamp leaving me with a credit of $308.86 no longer existed”. I asked her to break it down how my money disappeared, and she said she would need hours to track the money. However, once I asked for the GM, Miraculously she had a printed account sheet with markings on it. I simply told her that when I come back and provide the proof, I have a $308.86 credit I would like an apology. ANDREA said she would not be giving it to me. She has poor customer service at best, and in her eyes, the customer is always wrong. Today, I met with ABDUL, the GM. Within minutes my credit was recognized, and I used my $308.86 toward my $9,000+ purchase. ANDREA almost cost the company $9,000+ but KATHY and ABDUL saved the day! Abdul was shocked this was even an issue. CONCLUSION: PROMOTE KATHY, 1st step GREAT JOB HIRING ABDUL DEMOTE, RETRIAN ANDREA…..KATHY can do the training! I hope this helps for future consumers. Go see Kathy and tell her AUGUST sent you😁

I’ve had nothing but a horrible experience with Ashley Furniture. The sales and delivery team do not hold up there end and now we are at their mercy.

Our salesperson Ana was wonderful. Looked up many options and even finalized our purchase on her day off.

(Translated by Google) I have been complaining for a month about a table that broke. I've called several times, I've emailed photos, I've been to the store several times, I've talked to managers. On three occasions they have told me that they are going to send a technician to evaluate, he has never come to my house for said evaluation. The last thing was on Friday 1/13/23, where he received a response from a Manager, the following: "I'm trying to resolve," "We are here to sell, the guarantee is another department," "Do what you want", responses Faced with a claim that I was making, they have not followed up on it, nor have they deigned to make me a phone call, an email, nothing, they have been deficient in my claim. I have been an Ashley customer since I lived in my country, now here I have been disappointed, your product creates doubts about its quality. The store is Ashley 5400 Grandview Parkway, Davenport. fl. 33897. (Original) Tengo un mes reclamando sobre una mesa que se rompio. He llamado varias veces, he enviado email con fotos, he ido a la tienda varias veces, he hablado con gerentes. En tres oportunidades me han dicho que van a enviar un técnico para evaluar, nunca ha venido a mi casa para dicha evaluación. Lo ultimo fue el viernes 1/13/23, donde recibe como respuesta de un Manager, lo siguiente: "Estoy tratando de resolver," "Nosotros estamos para vender, la garantía es otro departamento," " Haga lo que quiera", respuestas ante un reclamo que estaba haciendo, de que no le han realizado seguimiento, ni se han dignado de hacerme una llamada telefónica, un email, nada, han sido deficientes en mi reclamo. Soy un cliente de Ashley desde que vivía en mi pais, ahora aqui me he decepcionado, su producto me crea duda sobre su calidad. La tienda es Ashley 5400 Grandview Parkway, Davenport. Fl. 33897.

VERY POOR CUSTOMER SERVICE. Purchased some very nice bedroom furniture. regrettably arrived with a broken part. Contacted customer service and sent photos ete. etc Was informed I would her within 48 hours 1 month later I still have not had a response and yesterday was the 6th time I have contacted them. I did receive a response to my last review, asking me to contact them. Not sure why as still no response I advise one to look at customer service reviews before making a purchase. My experience has been extremely poor. I have even agreed to buy another set of furniture, the same for another bedroom, if an agreement of compensation can be made. No response !!!!

A very pleasant shopping experience. Omar was wonderful in helping us choose our furniture.