Ashley Store Davie, FL
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Davie, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Davie, FL!
When you’re searching for furniture stores in Davie, the Miami metropolitan area, and greater Broward County, stop by Ashley Davie! Whether you have a chic one-bedroom apartment or sprawling single-family home with a pool and patio ripe for entertaining, we recognize that a home is more than just space—it’s the personal touches and the memories inside it. That’s why we’re thrilled to help our neighbors find the right decor and home furnishings to design the homes of their dreams.
Shop Style and Quality in Davie
At Ashley Davie, our friendly staff is here to answer all your questions—or let you browse wherever inspiration takes you. We arrange our expansive showroom by different styles, so you can picture how pieces work together and how they might look in your home. We carry popular, trending designs for every room, from living room furniture with contemporary, sophisticated lines to boho and modern farmhouse.
Our variety of sectionals includes our Lindyn Collection, with customizable and standard sectionals in neutral hues, a durable platform foundation that resists dips and sags, and plush upholstery where you’ll love to curl up with streaming favorites or a best-seller, or invite friends over for the hottest sports.
We also carry top-selling power and reclining sectionals and sofas with power controls, hidden storage, and performance fabrics to give your entertainment space top scores. Ready to take the party outdoors? Our outdoor furniture selection includes loveseats, dining sets, fire pits, bar sets, accent tables, sofas, umbrellas, lighting, rugs, and more, with all-weather materials and other enhanced features to enjoy the Florida sunshine and balmy nights.
When you’re ready to unwind, don’t forget our mattresses, offering hybrid styles, memory foam, and the latest cooling and comfort technology for a restful night’s sleep. Customers love our complete sleep systems from Beautyrest Black, Tempur-Pedic, and Purple, or choose from other well-known brands such as Sterns & Foster, Serta, Sealy, Simmons, and our own rigorously tested Ashley Sleep line.
Ashley Davie Gives Back
At Ashley Davie, we’re honored to give back to our community through several social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. We believe that a good night’s sleep helps children lead happier, more productive lives, so we donate a portion of our mattress sales to give deserving children their own twin beds, complete with a mattress, bed frame, pillows, and bedding.
How to Find Us and When to Visit
Our Ashley Davie showroom is easy to find at 15451 Sheridan St., right by the Cinemark Paradise movie theater. Our cheerful staff is here to serve you seven days a week from 10 a.m. to 9 p.m. For more information about our store or other Ashley locations in Florida, please call us at (954) 434-7747.
Customer Service
In-store offers
What our customers say
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Wonderful Serena helped us find our new dining table set! Pleasant and helpful.
Mrs. Sandra was incredibly nice with us!! She was very patient and helped us pick a beatiful table for our living rooom! Definitely coming back for her. Also great prices
Great quick and easy service Philip was the best!
Sandra was very kind and helpful! She found us a coffee table set and we were out the door in under an hour. She is also bilingual and very creative :)
I came into the store just to look but Sandra was so helpful, non pushy and really helped and went out of her way to help us get the right look, that we ended up buying our dream living room set. I felt in great hands with Sandra as she helped us while we flipped and flopped between so many great options. Thank you again for your time!
Dave was great! Very patient and knowledgeable.
Phillip was wonderful and helpful
Sales person Nicole was amazing. Congratulations Nicole on your future endeavors and promotion.
Awesome experience with Phillip
Very helpful and friendly!
(Translated by Google) Sandra is an excellent salesperson, I loved the advice and I left very happy! (Original) Sandra es una excelente vendedora, me encantó la asesoría y salí muy feliz !
The staff at the Davie store was very professional. They also had a wide variety of items on display to help me in my decision making. This is my 2nd time shopping at this location. I would definitely recommend shopping here. I was able to get delivery the next day. I know that's not always possible. I definitely give five stars for my complete shopping experience.
Great buying experience and nice looking piece of furniture. Delivered quickly!
Excellent service
Thanks to Sandra Elizabeth for understanding our needs and helps us around!!!
I had a pleasant experience at this location... I was looking for a certain item online and the cells associates help me out with no problem...
great service!! so very helpful
Dave Uguccioni was AMAZING! Best customer service ever hands down!!
Found exactly what I was looking for and Arianna was very helpful. I highly recommend this store.
My husband and I really enjoyed walking around the store with our assistant Sandra. She was very knowledgeable and sweet, and the furniture there is beautiful and priced well. We highly recommend visiting this store. PS - they also sell top brand mattresses!! Who knew?
Excellent place to buy your mattress and furniture 😊 100% recommended
Philip Morrison did a great job. Very helpful
Had a great experience here. Norma was very kind and helpful in my search for a bunk bed for my grand daughter.
Pretty store, great value, excellent customer service. Worked with Valentino and he was a pleasure to work with for our living room needs.
Great service. Sales person very helpful and not just trying to make a sale.
U all were great
This review is of my buying experience at Ashley, we have not received the products yet. My wife and I came in with our daughters close to closing this evening and we were welcomed by Sandra Z. In other retail stores we’d have received the typical eye roll of last minute customers, especially with kids, but not from Sandra. She was very welcoming and super helpful in guiding us to find barstools. Despite my kids running around to try out each chair, bed, sofa, and ottoman, she was always pleasant and focused on helping us find the right barstools. Ultimately we were able to find something we had not seen online and under budget, which is great as we’re also on the market for a new sofa for our house. We’ll be back for sure and eager to work with Sandra on our next visit. I’m confident the product will be good as we’ve been using a bedroom furniture set from them for almost 10 years. If you come to Ashley, ask for Sandra - she’s great!
Norma was very patient and knowledgeable on items of interest, Ramon ensured we were satisfied with everything and understood the entire process and what was included.
Excellent expedite service !
Sandra this representative is knowledgeable and helpful, providing clear and concise information. She was able to answer all of my questions and guide me through the process, making the experience smooth and stress-free. I had a great experience with her she was friendly, helpful, and went above and beyond to ensure my satisfaction. I would highly recommend her to anyone.
Norma Cooper is very nice and patient. Definitely recommend her
Worked with Dave he was incredibly helpful. Showed us around the store with patience, took note of what we liked, and went over every detail of the items. He also showed us all the available options and was overall a delight to deal with.
Good quality furniture with good im home service program that's inexpensive. Thanks to my sales person Sandra she did a great job and had lots of patience. She took her time to show lots of options. We meet the the manager Mike a super nice guy. Update to my review amd why it dropped to 1 star. My delivery driver arrived 3 hours lates. My sales person order the sectional with pieces on the wrong side. So I returned the order. My sales person reddy order correctly but they couldn't schedule my delivery for the next day for inconvenience. They scheduled it fot 4 days later because they don't deliver Mondays nor Sunday (that's Crazy!!) I called several times to customer service and was transferred to Tarif in the escalation department that said there was nothing he can do. I called back to see if there were any cancelations for the next day and he would not take the call. First he was at break later he said he wasn't available. I spoke to someone else and Max and he said there was nothing he can do either. I am stuck with 4 days our for delivery. No accomodation for my inconvenience. Update: furniture was delivered on time and the plate that covers the control for the recliner came broken. The delivery person took a picture and said they closed submit a claim and he didn't. He just sent the picture of the sofa delivered.
Amazing experience with Nicole ! Everything was smooth , she was very knowledgeable and professional, it’s safe to say it was my first time enjoying furniture shopping! (Most of the times it’s been a headache) but this was such a good experience . I recommend to skip all the others stores and go straight to Ashley’s furniture! Definately must check it out , great collections!!
Great hospitality and service as soon as you walk in. Arianna did an outstanding job answering questions and meeting our needs! Would definitely recommend her!
Dave Uguccioni was amazing! Definitely ask for him! So personable and made the applying and purchasing process so easy for us. I would definitely refer friends to this location and have them ask for him. He should have been moved to manager status yesterday! Ignore my hubby making a fake awkward face. Haha
I had a great experience at Ashley Furniture thanks to Sandra. She provided outstanding service, offering excellent advice and making the entire process smooth and enjoyable. Her friendly and family-like approach made me feel comfortable and well taken care of. Definitely a five-star experience!
David was very personable, patient, and helpful.
Patient, jovial and very good at his job. It was a pleasure to have Phillip assisting me today. Also met the store store manager Ramon. Very good people.
Excellent customer service and sales rep. Very educated.
Great team to help you decide what you want and amazing selection of item. Norma was super helpful, little too intense on the selling the warrant option but aside from that great experience
Fantastic service!!!
Pleasant atmosphere. Serena Uribe, our sales person was beyond outstanding. We went back three or four times within a 4-month period before making a decision and she was exceptionaly patient and professional everytime. A pleasure to work with.
SANDRA IS A VERY NICE SALESLADY. LOTS OF PATIENCE
Sandra helped with our mattress re-selection this evening, The process was good and we are completely satisfied with the new product selection.
I am a loyal Ashley Furniture customer. The staff is attentive, patient, and answer all my questions. The quality and selection of furniture is what keeps me coming back!
Thank you Sandra at the Davie, FL homestore! Sandra’s sales style hits the sweet spot - informative, gave us space to discuss amongst our selves, but chiming back in at key moments to provide insight based on what she knew about our family’s needs. For that reason I decided to complete my purchase at this store!
Excellent no sales pressure service. I'll continue buying at this store.
Working with Dave U. made the process pleasant and easy. He listened to what we wanted and showed us exactly what we asked for. Ramon gave assistance at the end to help with clearing up any finance confusion. Great help and selection!
(Translated by Google) I am super happy. I came for a Hugo from Commodore and I also left with a bedding set. Thank you Arianna for your excellent recommendations, your patience and for an incredible service! (Original) Estoy súper contento. Vine por un Hugo de commodore y sali tambien con un juego de cama. Gracias Arianna por tus excelente as recomendaciones, tu paciencia y por un increíble servicio!
(Translated by Google) Arianna provided us with excellent service, she has a unique charisma, she was a great help when deciding on the best option, she explained everything to us with great patience and we left very happy with a beautiful bed and dining room set, highly recommended, thank you very much Arianna for your help (Original) Arianna nos brindó un excelente servicio, tiene un carisma único, fue de gran ayuda al momento de decidir por la mejor opción, nos explico todo con mucha paciencia y salimos muy contentos con un juego de cama y de comedor preciosos, súper recomendado, muchas gracias Arianna por tu ayuda
(Translated by Google) We came to look for a dining room set, Arianna helped us and we left super happy! Excellent service. She knows all the products, the promotions, she knows about materials and she also gave us advice according to our space in the house. If you come to Ashley in Davie, ask for Arianna. 100/100 service! (Original) Vinimos a buscar un juego de comedor, nos atendió Arianna y nos fuimos súper felices! Excelente atención. Ella conoce todos los productos, las promociones, sabe de materiales y también nos dio consejos de acuerdo a nuestro espacio en la casa. Si vienen a Ashley de Davie, pregunten por Arianna. Atención 100/100!
Arianna Clemente was amazing, very patient and kind.
Ariana was an amazing salesperson—very patient, friendly, and never pushy. I highly recommend her if you’re looking for furniture at the Sheridan location!
Smooth Stress less Good energy
Sandra the best sales representative answer all my questions and took her time with me!
Excellent customer service and customer satisfaction. I would highly recommend Ashley Furniture to everyone.
Dave U. was a really great help . Very patient and helpful picking all our pieces .
10/10 best experience i ever had furniture shopping. Ramon is such a kind person. He greated us as soon as we walked in and was super patient and helpful while we searched for our perfect couch. He even went out of his way to help us find the perfect tables to match our couch and we got to walk out of there with our full living room set and a big smile on our faces.
Phillip our service rep was excellent stayed late with us and was very patient with us searching for a couch.
Arianna was our seller. Excellent service. Great customer service! Fantastic experience!
We recently visited Ashley Furniture to purchase a dining table, and our experience was outstanding! Adrianna was incredibly helpful, knowledgeable, and patient as she guided us through our options. She took the time to understand what we were looking for and made sure we found the perfect table for our home. The entire process was smooth, from selection to purchase, and we truly appreciated her friendly and professional service. If you’re shopping at Ashley Furniture, we highly recommend asking for Adrianna—she made our experience enjoyable and stress-free. Thank you, Adrianna!
I am very happy with my experiencia in Ashley furniture.
Nichole is great any one that does not ask for her is making a mistake !!!
Ramon Rose General Manager was very helpful and the best sales person ever
Philip is always amazing and friendly, when we go into Ashley Furniture. Great personality! Thank you Philip!
Excelente atención from Mrs. Sandra & Manager Mr. Mike. We are Satisfied with the parchase and we recommend the 100%
Dave Uguccioni treated us amazing! such a great sale person, so patient with his customers, and really wants his clients to leave satisfied with their purchase. BIG THANK YOU!
Pleasant experience, very helpful and professional. Love the styles and qualitiy. Will continue to buy furniture at Ashley'.
Norma is excellent sale very kind I recomend.
Great customer service! Valentino Ventura made my entire purchase smooth and even followed up with me on my delivery and checked in on me to make sure everything was to my liking. I appreciate it!
Dave it help us and was a great experience
Dave U. Is awesome! He directed us to the table set we found online. Then informed us of several different color and size options. Once we made our decision he was quick to get us through the paperwork and off we were. His knowledge of the products and his ability to keep us engaged was top tier. Thanks Dave!
We went into Ashley after struggling to find affordable quality furniture for nearly a month. Dave was able to get us a bedroom set that we liked within minutes and made it all extremely painless for us. Thank you, Dave!!
Sandra was very nice. She let us looking around and helped us with a purchase.
We went in looking for a new couch for our growing family and Dave helped us right as we walked in and made the process very smooth and enjoyable! I definitely will work with him on anything else we need in the future!
Sandra was amazing. Great service and expertise.
Sandra was a delight! Helpful, attentive, patient, and kind! We will be back!!
Arianna is a wonderful customer rep. She is well versed and very helpful. She’s also reliable in returning calls and looking into things for us. Arianna is a great listener and pays close attention to details. Thank you Arianna for all of your help in assisting my family and me.
Arianna provided excellent service with a pleasant personality. I will return for future purchases with her.👍
Phillip took care of us and he was amazing loved the furniture!!
Sandra was never professional and knowledgeable. She makes me want to come back. She is a great example of caring for the customers.
Ariana was fantastic and so helpful. Great service
I had a great experience shopping at Ashley Furniture store in Davie. I was greeted by Dave Uguccioni, who took the time to hear me out on what I was shopping for. I was looking for a queen size mattress and box set with a frame, and I expressed my budget to Dave, not only was he able to assist me finding the product he also made recommendations that would fulfill my budget. Dave was able to recommend to me the mattress and a queen size frame that did not require a box spring that stood at least 14 inches from the floor which was perfect for under the bed storage. My purchase was cost-effective and a $100 under my original budget. I highly recommend shopping at Ashley Furniture store for any of your home furnishings. Dave and the showroom staff were very polite and I felt very hassle-free when I walked in which was a very pleasant experience for me.
(Translated by Google) Wao Wao Wao 👏 Wao Wao Very very professional, friendly, attentive… Cleaning and organization 🌟 ⭐️ ⭐️ ⭐️⭐️ (Original) Wao Wao Wao 👏 Wao Wao Very very professional, amigable, attentive… Limpieza y organización 🌟 ⭐️ ⭐️ ⭐️⭐️
Ashley furniture is great and excellent sales staff.
Super professional service! I’m very satisfied. Thank you Norma and Nicole you’re great!
Sandra was so lovely! She was very helpful and stayed late after her shift to make sure I bought my ideal dining set! Easy process all in all.
Arianna was AMAZING. She helped me and she was patently with picking my son bedroom set. I would suggest her to help and understand what you're looking for.
Arianna, the Saleswoman did a fantastic job assisting me with finding the right bedroom set for me. She was patient and very responsive to questions. I would definitely recommend Arianna to my family and friends. It turns out it was her first day and she was Awesome!!!
Fantastic experience! Phillip was wonderful and incredibly helpful, he made our day!
Dave was amazing. He had patience of a saint to deal with me and my two girls…
Great in store experience, Phillip was very helpful, friendly and professional. Highly recommend this location.
Wonderful service, Phillip was very professional, the purchase went very smooth
He was very helpful and nice
WATCH THE PRICES ONLINE BEFORE!!! We bought a Sectional and 3 tables and after looking prices online prices where at half, asked to the manager Michael to price match, he did agree and after two weeks after calling daily to Valentino who was the sales rep to get the new receipt, never got a response and then they just said they will have to cancel the whole order.
Had a great experience at this location. Arianna assisted us and was friendly and was not pushy like normal salesman can be. Was patient with us and took care of everything.
Very helpful and got us a great deal on our dining room set. We loved the experience.
I have been a loyal customer of Ashley Furniture for several years, and despite my evolving taste in home décor, I consistently return to the Davie location because of the exceptional service provided by Phillip Morrison. Even after moving away, I made a special trip back to purchase a mattress and accent pieces, knowing I could rely on Phillip’s expertise. He is incredibly knowledgeable, patient, and friendly, always going above and beyond to assist customers. His commitment to excellent service and his welcoming demeanor make every shopping experience enjoyable. If you’re visiting the Davie location, I highly recommend asking for Phillip Morrison; he truly enhances the furniture-buying experience.
Very nice salesman, Dave, explained everything! To me concerning my sofa order!!!!!!!
Very attentive, helpful. Superb customer service. I needed to adjust my order on a return visit and Dave Uguccioni was extremely helpful in making the changes to our previous transaction. He is a pleasure to work with.
Dave Uguccioni was our sales associate, he was great. He listened to what we were looking for and found us the perfect sofa. Will definitely y go back and see Dave.
Excellent high quality furniture, professional attention and quick paperwork. Michael and Leslie are top notch. I felt like family. I commend them both
Went to look at a mattress they told me had but didn’t have it when I got there. We had pry ourselves out of there the salesman was on us with the super hard sell even though he didn’t have what we came for.
Michael and Serena were so helpful. She was so patient.
Excellent customer services. Norma and the manager very friendly and pleasant. I really recommend this store located at I 75 and Sheridan street.
Nicole and Mike did an awesome job. They pointed me towards what I was looking for, and made the purchase simple!
Arianna and Valentino are the best!! We will definitely be coming back for future furniture needs :)))
Mr Ramon Rose the General manager for the Ashley Davie store was so kind and helpful. I really enjoyed working with him. He gave me wonderful ideas on how to make our home beautiful. We need more people who give of their time like him. Please shop at this store. They are the best !!!!! Great sales too and super nice furniture.
Excellent customer service
Outstanding service.
I highly recommend the Ashley store located in Davie for their 5-star service. They offer beautiful, high-quality items at affordable prices. Be sure to ask for Dave or Ramon – you won't be disappointed. Their considerate and thoughtful service is focused on helping customers find their dream items, not just making a sale.
Phillip was our sales rep and was very knowledgeable and helpful with our purchase today. Mike came over and introduced himself to us. We sat there and spoke about water bed city, way back when. We had a pleasant and non-stressful experience with our purchases today. Would definitely go back.
The service was very outstanding
Our experience in Ashley was great. Dave was very knowledgeable and patient during our visit. Highly recommend!
If you go, ask for salesman Dave or the store manager Mike. Genuinely the best experience I ever had in any sales outlet....period
My experience was above and beyond OUTSTANDING!!!! My sales representative Mrs. Nicole Leslie was the BEST 👌. She walked me around the entire store to make sure I had seen everything before making my final decision. She did not rush me and advised the great quality of my choices. Thank you for a GREAT experience.
Great selection and friendly but not pushy service.
Havent been to an Ashley's in a while and was surprised by new selection and great customer service from Serena. Thank you for all your help!
Dave was excellent at his craft and a big help!
Dave was great. Spent a lot of time with me to find what I wanted. He did not pressure me nor rush me .
I went to Ashley’s to look for dining room chairs. The salesperson, Selena, patiently showed me what was available. She answered my questions politely and respectfully. No pressure! It was a delightful experience!
Customer service was very friendly and showed me and my husband the options we could go with along with checking when it could get delivered. We definitely shop here again.
Valentino and Ramon is the best. Amazing amazing amazing shopping experience. The best furniture shopping experience ever.
Amazing customer service
Absolutely a great place to come! Valentino is the person to ask for. Ramon the GM is very welcoming and will make sure your experience is amazing.
Dave & Mike went above and beyond for me. Great service.
Dave is a very nice person…. Perfect costume service
Norma is very good. Very nice. Amazing experience
David was awesome! I was looking for an entertainment console but was still making up my mind and I didn't feel any pressure to buy. I ended up with a new couch instead. I've been coming here for years I love Ashley lots of attention as soon as I walked in.
I really liked the variety they offer, but the service provided by Dave was truly exceptional. Thank you very much.
Ramon the general manager welcomed me as soon as I entered and assisted me with finding a dresser. I was satisfied with my purchase and the help he offered. He is very kind and approachable
Friendly atmosphere from the time I entered the store,the associates was quick to show me what I wanted once I told her I’m looking for leather sofas. Yes I’m happy with my purchase
Nice selection and great customer service agents. I enjoyed picking out things. Not pushy and easy to work with.
We were shopping for dining chairs. Overall, the selection was great, and the price was right. We had excellent customer service during the purchase; no complaints whatsoever. Delivery was a different experience, though. The truck came more than an hour earlier than scheduled, and I was lucky I was back home. After they left, I checked the chairs, and one was chipped/dented from transportation. I immediately filed a claim, but instead of a replacement, I had to wait a week before someone tried fixing it. The result was just fair, not perfect, and we can tell where the defect was. I did buy damage insurance, but that was supposed to be used if something happened during use -- receiving a defective product "out of the box" (and having to get something fixed that you had nothing to do with) should never be the case.
Absolutely the worse service. We have not received furniture that we ordered in October. We are still waiting for furniture to come. Every time we call, they are not helpful. We have struggled so much. We are waiting on drawers to come in. We have been living off luggage waiting for them to come in and they still have yet to come. Ashley furniture is horrible. Do not shop there.
Saleswoman: Serina and Manager: Ramone provided superior expert service and helped us purchase exactly what we wanted and needed. I would highly recommend this team.
The salesperson Serena and manager Ramon were very pleasant and helpful. They were attentive but not overbearing.
Finally we found the sectional that we were looking form a long time. Valentino was really helpful, great customer service.
Our sales associate, Nicole was very friendly and very patient with us. Loved her and loved our purchase, which was very quick and smooth.
Gretel was amazing and had a lot of patience with me. Especially when i changed my mind regarding color scheme and style.
100% guarantee great products, very professional, helpful best service overall ⭐️⭐️⭐️⭐️⭐️
great prices and good furniture. Great variety too which is very important.
Nicole was amazing! Took her time to show us the showroom and understand our style and what we were looking for. We never felt like we were rushed into a purchase but were able to find everything we needed to make our home feel like home again. Thank you Nicole!!
We were greated at the door by Nichole and immediately she helped us out. Great service and pleasant to work with.
Came into Ashley in Davie today and was promptly greeted and attended by Serena. She provided excellent service, was very patient and answered all our questions and rearranged our requests to meet our needs. We left feeling very satisfied and will recommend Ashley as a great place for furniture needs.
Michael and Phillip were great to work with, very knowledgeable and helpful.
We had shopped around everywhere and finally at Ashley Furniture we found an attractive, comfortable couch set perfect for our living room. They held up great over the past 3 years, and since we did need to not use our furniture repair coverage, we just got a $200 credit back…which we used to purchase a nice comforter set. All delivered to our door, very fast and convenient. Thanks!
Our salesman Valentino was very helpful and patient. He also gave us all the options and great advice
The furniture is high quality and the service is amazing, they gave us great ideas and went beyond expected!! Thank you guys!
We needed a sleeper sofa for the holidays and Gretel help us find one! She was great to work with, very knowledgeable and pleasant.
Great service!
Amazing, knowledgeable and courteous staff.
I had an incredible experience shopping at Ashley Furniture #34! My sales representative, Serena, was exceptional — she was extremely informative, funny, and incredibly patient while helping me find exactly what I needed. Her knowledge and approachable demeanor made the entire process enjoyable and stress-free. Additionally, the office manager, Ramon, was very attentive, making sure I was comfortable by providing water and even helping me connect with a third-party moving company that fit my budget. The furniture I purchased is high-quality, and I was thrilled to get it at such an amazing discounted rate. This team truly goes above and beyond to ensure a smooth and pleasant experience. I highly recommend this location for anyone looking for quality furniture and top-notch customer service. Thank you, Serena and Ramon!
Sales rep Nicole very helpful and accommodating. Went above and beyond in guiding me with my purchases. Easy, friendly atmosphere!
Ashley is certainly our top choice for furniture. Jonathan was incredible; he was very knowledgeable about materials, financial options, and what would work best for our new home and budget. Plus, he gave us the space we needed, making it easy to discuss and consider our options. Thank you!
Scarlett, Jonathan and Ramon were phenomenal. They didn’t apply any pressure. Allowed my wife and I to look for what we needed. We had a great experience. Would shop here again in a heart beat. Thank you for the great experience
Scarlett, Jonathan and Ramon were very helpful & great customer service. Very happy with our purchase.
I can’t say enough with our experience with Gretel at the Davie, Fl store. We have been purchasing furniture since June 2024 and taking delivery now that our home has been built. She’s always responsive and goes above and beyond to help make the customer happy. Thank you so much Gretel!
I had a great experience at Ashley Store! The salespeople were incredibly nice and friendly, making the entire process smooth and stress-free. They went above and beyond to help me resolve my issue quickly and efficiently. Their professionalism and willingness to assist truly stood out. I highly recommend this store for their excellent customer service!
Friendly,professional, knowledgeable.
I can’t say enough great things about Serena. Her customer service was phenomenal. On top of being incredibly patient with my husband and I she was constantly providing options and ideas without coming off as pushy. She is by far the best sales representative I’ve encountered at any furniture store and possible any store in general. Thank you so so much Serena!
WOW! Sales person Scarlet was excellent! She Handled my order over the phone with free delivery. The store credit for the unused In-home service plan was an unexpected surprise. We got a beautiful statement piece for our table and we're very happy..
The service was great. Valentino was very helpful.
Everything went great but I was hoping to have gotten an extension on my store credit that I didn’t realize expired. I’ve never had store credit expire. Other than that, it went well.
Great customer service. Great selection. People are super friendly and made the process of buying new furniture easy. Very happy with Ashley Furniture in Davie.
Serena was very helpful and patient with our search for furniture. If anyone is looking for a stress free experience reach out to Serena.
Very bad service for interior design, they don’t contact t you and only send you the most ugly design. . The have to change the designer
Serena & Ramon were very courteous and knowledgeable Sales Representative and we would recommend them to our relatives and friends.
Serena and Ramon were very helpful and assisted us in choosing the perfect furniture for our dining room. They were extremely knowledgeable, courteous and dedicated in making sure that each customer leaves their store happy. It is a pleasure for me to recommend these two wonderful sales people to everyone.
I had the best experience with John Perez at the Pembroke Pines location. He was very informative and helpful
John Perez was informative and amazing
We had amazing customer service from Phillip, Michael & Ramon, the General Manager, at the Ashley Furniture Store located in Davie, FL. I would highly recommend this store for any of your furniture and mattress purchases. Thank you!!
I had the pleasure of dealing with Nicole and she was very professional and helped us patiently to look for what we needed. Her Manager also was very nice and pleasant!! we had a wonderful experience and found what we were looking for with their help.
Really great experience purchasing our new living room set. Jonathan was kind, knowledgeable and patient. Ashley is our go-to furniture brand because of the ease of the process, amazing selection and quality. Highly recommended!
Thank you so much, Gretel! I wanted to take a moment to express gratitude for all Gretel’s help during our recent visit to Ashley Furniture. Her help in finding and recommending furniture was truly above and beyond. Gretel’s pleasant demeanor, down-to-earth attitude, and impressive knowledge made our shopping experience smooth and enjoyable. She went out of her way to accommodate our schedule, understanding that we were traveling from out of town, and ensured that every detail was taken care of. Her expertise and friendly approach made the process so easy and enjoyable. We will definitely be back if there is anything else we need in the future!
Jonathan was terrific. Not only was his knowledge top notch, his body language and eye contact made us want to listen and take in that knowledge. He took the time to answer all of our questions and showed us all of our bedroom and mattress options. We chose our aewsome bedroom set and mattress along with a kitchen table. When we sat down to make the final purchases, he made the process comfortable and he went over all the details with us. A huge thank you to Jonathan! See you soon! Also, a thank you to the manager!
Jonathan Perez is the best
Great experience. All the sales people Top A1. Jonathan, especially.
Scarlett was amazing help. She was so understanding and helped us with every single thing and walked us through everything. She was so supportive and kind. There’s not many people out there like her and my boyfriend and i couldn’t have been any more grateful for her. She made us so comfortable and made our first time furniture shopping experience unforgettable. Scarlett we LOVE you! Thank you for everything.
My experience with Ashley and Davie Florida was terrific. The manager put through my interest free for one year charge and the salesperson put through my sale
I was extremely pleased with your associate Scarlett Gutiérrez, who answered our questions and provided very helpful decor tips.
After having some setbacks with our purchase, the Ashley team made it right for me and my wife. The store Manager, Mike was extremely helpful getting our exchange processed. Thanks to everyone involved.
Today I went to view some furniture options and Nicole Leslie helped me. She was amazing! Helped me find exactly what I was looking for, was extremely helpful and gave superb customer service. I would highly recommend asking for her!
The experience of purchasing furniture at Ashley furniture for the second time was phenomenal!!! I got personal attention regarding my furniture needs for my new place. I would definitely recommend Ashley furniture to my family and friends.
I recently purchased a chest drawer from Ashley Furniture and was heavily encouraged by the salesperson to buy their "Reguard" 5-year protection plan. They went on and on about how essential it was to "protect my investment," making it sound like a no-brainer. But after dealing with them, I can confidently say – save your money and don’t fall for this scam. When I started having issues with the drawers on my chest, I thought, “No problem, I have a warranty!” But actually getting help was a nightmare. They made me jump through endless hoops: taking countless photos, recording videos, only for them to argue that the issue wasn’t covered. Getting anyone on the phone was like pulling teeth – long holds, transfers, rude service, and a customer service experience that felt more like dealing with a towing company than a high-end furniture store. And when I finally had enough and tried to cancel the service, I was sent to another department and placed on an endless hold. It’s obvious they are hoping you’ll just give up. Ashley Furniture, if you’re reading this, do better. Stop selling customers on a service you have no intention of honoring. For anyone reading, save yourself the headache and skip the warranty. It’s not worth the frustration.
Serena was very patient and very helpful, she also was helping us with different options and stuff like that, she is definitely a 5 star sales person.
Excellent Quality and price
This was my first time at Ashley furniture and I’m glad to decided to go there. Excellent customer service and excellent furniture quality.
Jonathan provided an exceptional experience for our family during the purchase of our new couch at Ashley Furniture. From start to finish, he made the entire process seamless, hassle-free, and stress-free. His honesty and professionalism truly stood out, and we felt we were in trustworthy hands throughout. Jonathan went above and beyond to ensure we found the perfect couch for our home, and we couldn’t be happier with our purchase. If you’re looking for quality service and a genuine, no-pressure experience, Jonathan and the team at Ashley Furniture are the ones to go to!
They took there time. No rush but outstanding service from Valentino and Mike
Friendly , easy sale. Great staff! Awesome manager.
I had the most wonderful experience with Scarlett Gutierrez at Ashley Furniture, and I can't recommend her enough! She was incredibly patient, truly listening to what I wanted and taking the time to understand my vision for my dining room. Scarlett went above and beyond, offering a variety of options and creative suggestions I hadn’t even thought of that fit both my style and budget.. Her expertise and eye for design helped me turn a vague idea into a beautiful reality. On top of that, her warm personality made the entire experience stress-free and fun! I came in without expectations, and she left me feeling excited about my new space. If you're looking for someone who’s not just knowledgeable but truly cares about making your home perfect, Scarlett is the one to see!
Great job..The staff was fantastic
Gretel was so helpful! Took her time and answered all questions. She’s was great and great store .
Great consumer experience with Jonathan, very friendly, knowledgeable, flexible, helpful and nice to make business with him. He guide us through the whole process with no pressure and gave all available options to choose from. We are very thankful and very pleased with his service and will recommend the store and his help definitely.!
This is the second time purchasing furniture at Ashley. We have a great salesman, Valentino, and we like the prices and quality.
Exceptional customer service ,friendly atmosphere
I came in looking for a living room set I found online. Jonathan Perez was extremely helpful and went above and beyond to answer my questions. The customer service here was amazing, and I will be shopping here for all my future purchases.
I had an amazing experience with Gretal as my sales associate. She took the time with us and went over all of our options. She made our shopping experience relaxing and fun. I was even given a glass of wine. Sales manger was also great!!
Recently bought some furniture for my daughters at this store. Gretel was fantastic. She has a very warm and engaging personality. We had such a great experience. Will definitely be shopping at this location again.
Excellent service.
We were at the store, and Gretel took excellent care of us! She helped us find bedroom styles, a good bed, and even took measurements for our future bedroom set! Super happy with the service, and they stayed late with us, showing great patience. They even offered us wine to make our search more pleasant! I highly recommend this Ashley location and Gretel 100%!
Gretel is the best! If you go ask for her! She helped us with everything
Thank you for your great customer service. Serena and Ramon was an absolute pleasure to do business with explained everything about the product and how the delivery set up will be. I will continue to give Ashley stores my business.
Nicole and the entire Ashley staff were absolutely amazing. They were Extremely helpful and with great disposition throughout the entire process of purchasing our beautiful new furniture.
Shout out to Gretel due to her patience with us and her catering to our taste with her guidance! Also, shout out to the GM that day which was Thursday 9/26/2024 he came by to check on us and ask how everything was going. Very attentive group/staff! Great job!
It was a very pleasant experience and I would love to go back when i'm ready for my purchase.
Recently purchased at this location. Sales associate Valentino was great. Answered all my questions and was in and out in no time. Scheduled for Warehouse pickup and that went smooth as well. My table and chairs were well packaged and easy to assemble.
This is my experience with purchasing an ottoman in April 2024 and how Ashley lost me as a customer. After four months, the foam shifted to one side, as shown in the picture, so I filed a warranty claim. I didn’t buy the extended warranty or in-home service because I didn’t think it was necessary for an ottoman. To file a warranty claim, you have to go through their website. A few days later, they call to verify the pictures you uploaded and see if they can process the claim. But wait, they need to send someone from their company to check if the item qualifies for warranty. They charge $50 for this “service,” which is non-refundable. This “service” involves someone coming to your house, inspecting the product, and validating the defects. After an hour, Customer Service calls to inform you that the warranty doesn’t cover “some items” of the product, even though the inspector confirmed it was defective. I didn’t want to waste my time arguing with them, as I value my time more than dealing with customer service. What I learned from this: 1. I will never buy from Ashley again. They lost a customer. 2. Their warranty claim process drains money from customers instead of helping them, leaving you with a defective product and less money. 3. Don’t trust a company that doesn’t trust its customers. Even though the inspector said it was defective, customer service claimed the warranty didn’t cover it due to general wear and tear. Don’t waste your money and time with Ashley. I certainly won’t in the future. What would you do in my situation?
Even though my transaction was small, Phillip gave me great service.
Serena was amazingly helpful. She clearly explained all of the buying options and care package. She got our delivery set up and should be sitting on our new couch in less then three days. We highly recommend her. The store manager also stopped by to make sure all was well with our purchase. Excellent service overall.
We were kindly greeted at the door by Jonathan Perez. My daughter and l had the good fortune to have Mr. Perez guide us and help us with our questions. He was the best. He was very knowledgeable about the furniture and he even had great ideas of how to blend my existing furniture with the new ones l wanted to add at this time.The showrooms were spacious and had a large variety of furniture styles.l really enjoyed shopping there and l highly recommend this location.
Nicole was awesome, she new exactly where all the furniture that matched our description was and was super helpful with the process. I highly recommend going to see her!
Great Ashley, big and full of beautiful furnitures. We had an excellent service from Jonathan. He was very helpful and help us find out exactly what we wanted. We’ll definitely come back for future purchases.
Ashley Furniture store on Sheridan never disappoints. They always have great pieces at reasonable pricing and we have various pieces from here and all have lasted. We were helped by Jonathan Perez and he was very knowledgeable on all aspects and provided helpful tips for what we needed. Amazing customer service overall. We definitely recommend this furniture store.
Our sales person Serena was buried helpful.! I am looking forward to getting my new platform bed!
Do not go to this (or any other) Ashley's Store. They are truly the worst ever and the customer service is awful. They do not stand behind their products nor do they assist when there is an issue.
Nicole was awesome. She made our recliner shopping very easy. Mike was very helpful as well. We'll definitely be back in the near future.
Wonderful service, our salesperson gave us all the necessary information to make our final decision.
Walked into the Ashley HomeStore and was greeted by one of the salesperson. Politely introduced himself as Jonathan. I wanted some information on mattresses and he over delivered with the knowledge of the different types of mattresses and how each one would address my individual need. I ended up with the mattress and base that he recommended. I would definitely go back and seek him out for any additional furniture. He definitely stood out among his peers!!
The sales rep Serena that we worked with was outstanding. She provided us with a number of options for our son’s bedroom purchase. She was very patient and professional with us while we were deciding on the color of our furniture. The completing of the paperwork to purchase was quick and simple. The showroom offered many selections of furniture to choose from. The only negative was that some of the furniture was not in stock and on back order. This is not the first time that this has happened to us. It seems to be a common occurrence with Ashley.
Phillip was very helpful .
Very good service they work for you and it making happen. I am so glad went again to Ashley furniture to purchase my bedroom set. Five stars for them ✨️ 💛
Jonathan Perez was kind and explained suff about the product and walked us out to the door after the purchase was done
John was great! Very helpful and patient with us.
Nice sales person. Quality furniture and good price too
Not happywith Ashley's return policy.. There is none. We bought an adjustable bed that was supposed to work with any mattress but when it arrived it does not work with it. They will not allow us to return. Very disappointed
Scarlett was wonderful!!! Got exactly what i was looking for in record time! Excellent customer service.
(Translated by Google) 5 star service!! Thank you, Jonathan, for being so jovial and affable, for your good recommendations and your patience. A pleasant experience that will undoubtedly make me return. Thank you! (Original) Servicio 5 estrellas!! Gracias, Jonathan, por ser tan jovial y afable, por tu buenas recomendaciones y tu paciencia. Una grata experiencia que sin duda me hará volver. Gracias!
Great service with low pressure. I like that they offer no cost to full service depiction. A great selection, easy to make a purchase and great service.
Serena was very helpful very knowledgeable and attentive. Highly recommend.
Excellent customer service! Jonathan Perez is very knowledgeable and able to cater to the customer needs. 5 star experience overall
Valentino greeted us at the door… stayed with us the whole time, very knowledgeable, friendly and Patient! Love him for that!
Valentino made our shopping experience super easy and relaxing. Giving us the space we needed to make our decisions about our purchase. We visited many stores furnitures stores, but Ashley was hands down the best in price, service and quality. ❤️
(Translated by Google) I really like that furniture store and the prices are very good, variety for all budgets, the Philips salesperson who helped me was very friendly (Original) Me gusta mucho esa tienda de muebles y los precios muy buenos, variedad para todos los presupuestos, el vendedor que me atendió Philips muy amable
Verity of furnitures at different prices. Sarina the was amazing and helped us find what we were looking for. They also have some red tag sale on different decor items at a very low price! Worth checking out! Delivery was fast and on time!
The service provided by Ashley Furniture on Sheridan Street was exceptional. The service representatives were patient and explained everything thoroughly. I would definitely recommend this store for purchases.
We unexpectedly had a great experience at Ashley’s thanks to our sales rep Jonathan! He was super patient with us allowing us to take our time and ask as many questions without feeling pressured to buy something. Very friendly and knowledgeable as well!
(Translated by Google) Excellent care and quality (Original) Excelente atención y calidad
After having an issue with my online order, I visited the Davie store and was greeted by Scarlett who fixed my entire order! I’m so happy that I went to the store and was fortunate enough to have Scarlett assist me. Thank you!
This was our first time shopping for furniture at Ashley and John Perez gave us the most pleasant experience. He was very knowledgeable, had solutions to any problem/question, and had top notch customer service skills. I would 100% shop with John and Ashley again in the future.
Scarlett Gutierrez was my sales rep and she was absolutely amazing and to add icing on the cake the store manager he was excellent as well. I would recommend if you were in search of furniture. Ashely is the place you want to shop but let me be clear… you need to visit Davie store and ask for Scarlett she is Professional patient and kind the best Customer service you will receive. Thank you
Had the privilege of working with a very well informed and professional consultant. She would respond to me even in her time off. Thank you Scarlett you rock!
Let me just say Gretel is the best sales rep on the planet. Not only was she not pushy like other sales associates, she was engaging. She gave us space to think and consider our options and she was there when we had clarifying questions. She was very kind and courteous. She even made us some Cafecito. BEST REP EVER!!
Awesome service, the salemales man was awesome. Great service and love my chair.
Excellent service and quality furniture! Zoe was patient and professional. Michael is the reason I came back yesterday and Valentine was our first salesman that brought us back to the store. Love the service!!!!!
Had an Amazing shopping Experience at this store! Such a Beautiful store highly suggest anyone shopping for furniture to come to this location, friendly sales associates and really nice furniture & amazing prices for Mattresses!
Such a great experience. We loved Serena who spent so much time with us. The selection was amazing.
Serena rocks! Make sure to visit the Davie location for all of your furniture needs. Bought a beautiful dining room set from Serena. Excellent service!
I had a great experience walking in and being attended by Serena. She was very kind and knew how to guide me very well in making my selections. I left very happy with my purchase and I recommend Serena to help anyone finding their furniture.
Scarlette helped me and my family. She is amazing! So attentive and nice, I will be coming back next week for her help again!
Easy shopping. No hastle. No used car salesman type person tracking you. Also great selection of furniture. Serena U. was great to deal with
Phillip Morrison took good care of us. He was professional and knowledgeable and he didn't hover as we tried out different sofas. He allowed us to be consumers without pressure. I am waiting for my furniture to be delivered. Hoping all goes well🤞
Great service!!professional, courteous and helpful including the manger. This was extraordinary,, sinnce good service hardly exist.
I had an amazing experience, I was only going to look around and I ended up purchasing. My sales person was so helpful and knowledgeable, she was sweet and patient as I decided.
Scarlett was amazing I am so excited to receive my new beautiful furniture
We purchased a couch, love seat and single chair with the help of Scarlett. She quickly narrowed down exactly what we wanted. It was refreshing to find a pleasant shopping experience and would recommend Ashley furniture and ask for Scarlett.
Our sales associate Scarlett was incredibly kind and helpful from the moment we walked in. She helped find the perfect sleeper frame set for our office space.
The sales associate I had at the Davie store (Melba) was amazing. She was able to understand the exact pieces I was looking for by asking me questions, and showing me different items to get a better idea what the pieces needed to have. She was professional yet easy to talk to. I had looked at 5 different furniture stores and came back to Ashley because of the great price and the wonderful customer service.
Scarlett Gutierrez was an excellent and knowledgeable salesperson. She was patient and kind. Her professionalism along with General Manager Ramon was a welcomed experience.
My family and I went to Ashley Furniture to compare prices and sizes of loveseats. From the moment we came to the store we were professionally and cordially greeted by Gretel who stayed with us to make sure we knew where to look for any loveseats but also by showing us different options. She let us go through the store freely without rushing or overwhelming us which is a big plus. After viewing different options we ended up falling in love with a Micro Sofa which was a better option not only for me and my wife but also for all of us, (including my son and my daughter). Gretel went far and beyond with us at all times (the first time we went and when we came the second time to order our micro sofa). The process of ordering the sofa was very smooth and pleasant. The store is well organized and very comfortable. I recommend this store especially because of the awesome service provided by Gretel. 5 stars from me and my family!
Scarlet was extremely helpful and showed us several options of what we were looking for. It was a great experience!
Easy. Professional
I have always hated shopping for furniture because the experience has felt like buying a car. This time around, we were in and out quickly but also found what we needed with the help of your amazing associate, Jonathan Perez. He was very knowledgeable and helped us find the perfect sofa. Overall we are very satisfied!
Shopping here was such a great experience. Philip M was helpful, knowledgeable, kind and personable. I got just what I wanted !!
Great service!!!
Easy and professional
I went in to the Davie showroom to buy a new mattress, and I met with Scarlett and Roman. Both were very knowledgeable, friendly and engaging. They made me feel comfortable, answered all my questions, and gave me useful and sound advice. An overall great experience!
I had an amazing experience working with Ramon Philip and Jonathan. They made sure to provide quality service and quality product and furniture that matched my lifestyle and also my back issue I could not be happier with the results.
Gretel was excellent giving all information so we could choose the right sofa for us.
Excellent service from my Salesperson Jonathan Perez!
Have to say that the process was smooth and our vendor was amazing thanks Melba Gonzalez
We’ve visited the Ashley on Sheridan Street several times. Valentino Ventura is extremely patient, accommodating, knowledgeable, and pleasant. Great asset to your company.
Lovely experience
Very welcoming and friendly sales reps
I cannot be more happy with the quality furniture and excellent prices that the store has to offer
Amazing store to shop. Friendly staff great furniture at a excellent price
Nice and elegant showroom with very courteous and friendly sales associate. Easy selection process and quick purchasing steps.
Phillip was extremely helpful and allowed us the take our time to pick out the furniture we wanted. Thank you for an awesome experience
Jonathan Perez, Davie location was amazing! He helped me through my purchase order and made the experience easy! I’m looking forward to my New couch!
Excellent experience.
Serena was amazing she helped me with deciding my bed and I was happy with her service and she should get a raise
Serena was the absolute best 💯
The experience was great. Valentino was very knowledgeable in helping us pick the right mattress that fits both my husband and I. He allowed us to try multiple mattresses and we asked many questions. His patience was an honor to work with him. He made sure we were satisfied with our choice.
The store is big to chus any thing you need The séller Valentino Ventura is a nice person w/ enouf pacientia. I recomen this place as the best
Excellent service!!! Ashley Furniture in Davie, Florida Scarlett is amazing 👍 I hope I receive my furniture on time and in perfect conditions just like the outstanding service I received!!
Excellent selection
Great store and sofa purchase
Selection and staff are amazing. Difficult part was narrowing down choices. They rotate their inventory, so you can always find new things for your home.
Excellent service
Valentino was AAAMMMMAAZZZING! He provided excellent customer service with a professional and friendly demeanor. I will definitely purchase additional items again from him 😁
Scarlett was very very nice 🫶🏽✨
Amazing Experience! The store had many options for all different types of styles. Carla and the sales team were absolutely amazing! She went above and beyond to answer all my questions (which were many) and gave me the piece of mind I needed! I would definitely recommend this store to everyone!
(Translated by Google) Very good service, very nice furniture of all styles, at excellent prices $$$! The most reliable and special attention: Jonathan Pérez. Excellent purchase 👏🏻 (Original) Muy buen servicio , muy lindos muebles de todos los estilos , a excelentes precios $$$! La atención más confiable y especial : Jonathan Pérez . Excelente compra 👏🏻
My salesperson Scarlett is phenomenal. She honed in on her craft as a designer and helped me put together my dining room and living room with professionalism and knowledge, while keeping my design choice always as a priority. I can’t wait to redo my bedroom so that Scarlett can assist me once more in choosing my bedroom units for my home. Ashely Home should be proud to have a knowledgeable salesperson on their staff.
Words cannot express what a pleasure it has been to work with Johnelle Dresser at Ashley Furniture. From the moment we met, to finalizing our purchase, she exceeded our expectations! The delivery was as promised and perfect! Ashley is a great value for their great quality of workmanship, exceptional customer service, communications, and efficiency. Hands down we highly recommend Ashley for all your furniture needs!
Good and diverse sales team 👌🏽 Enjoyed the experience thoroughly, yet because we live on the 2nd floor in our condo complex, we needed to pay extra for the premium delivery. I think if you purchase an item that cost over a certain amount, shipping should just be free altogether.
Wonderful sales rep made the process painless, he help me coordinate all the furniture so that the house flows! If you need anything for your home Val is your man!
Very good service and quality.
Extremely disappointed with my experience at Ashley Furniture in Davie Fl . My wife and I spend a considerable amount $3,444 on a bedroom set, enticed by promises of discounts and a gift card of $250.00 .However, upon purchasing , I was misled about the discount policy being told it only applied to Ashley online and Amazon, Furthermore the promised gift card never arrived. Such false promises and lack of transparency are unacceptable in customer service. Disappointed and dissatisfied with my overall experience.
Phillips and Jordan provided exceptional service.
Grace service beautiful customer service I recommend this store to anyone
Scarlett and Jonathan were very helpful and professional
Excellent customer service 👏 I got all that I needed. The sales representative was very patient and helpful. Thanks Ashley.
Excellent customer service. Prices better than ALL other comparable stores. Kuddos to Phillip Morrison and George store manager.
Jonathan Perez was great. Super friendly.
Came in just to take a look, didn’t end up purchasing anything because the shipping fee would be so high. Carla (manager) knew this and still spent so much time helping me with my questions about styling and even about ordering from the Ashley in the city I’ll be moving to. Super kind of her. Couldn’t recommend this place more! The showcase has so many styles too!
Johnathan Perez, our sales associate, did everthing to get us the couch and recliners that we wanted. He was very pleasant and friendly and we will definitely go back to see him at Ashley in Davie when we look for more furniture. The store was clean and orderly with lots of options to choose from too. Thank you!
Customer service was great. Serena provided great service and Jonathan assisted at the end. They were both great!
My salesperson was incredibly good,! Once we told him what we’re looking for, he just gave us idea and allowed us to look around without being harassed. We found the items and the transaction went seamless. Would highly recommend!!
(Translated by Google) I've always loved Ashley. But until today I am his client. Unfortunately, the sectional that I bought does not fit perfectly in my house and when I called to exchange 2 of the pieces of the sectional for 2 that fit better, the answer is that it cannot be done. I understood that they gave me 24 hours to make a claim or change my mind. I decided to cancel the rest of the order (there were pieces that were not delivered to me) and I will never buy from this store again, which is very nice and all but with a very strict policy for exchanges. 💔 Update 2 days later: after this complaint, someone helped me solve the problem. Thank you. (Original) Me encanta Ashley desde siempre. Pero hasta hoy soy su cliente. Lamentablemente él sectional que compré no cabe perfectamente en mi casa y cuando llame para cambiar 2 de las piezas del sectional por 2 que se ajustan mejor, la respuesta es que no se puede. Tenía entendido que me daban 24 horas para hacer algún reclamo o cambio de opinión. Decidí cancelar el resto de la orden (hubo piezas que no me entregaron) y pues no volveré a comprar jamás en esta tienda que muy bonita y todo pero con una política muy estricta para cambios. 💔 Update 2 days later: luego de este reclamo, alguien me ayudó a solventar el problema. Gracias.
Johnathan Perez was an absolute delight to work with while shopping for some chairs for my living room. Johnathan was very informative and caring, never pushy, fun to work with. I would Gladly recommend shopping the Doral location with Johnathan.
Nice recliner.
Excellent service
We love Gretel. She made our visit so easy. She is knowledga le and very nice. We love the furniture that we bought and we will come back for more im the future.
Excellent service, Serena was exceptional, very patience with me, I will definitely be back.
Phillip was terrific! Helped me find exactly what I needed!
Best modern furniture in town
Hi Melba shopping at Ashley u made my experience the best I’ve ever had u educated me on everything from product items to pricing financing and what fit my needs best and that appreciated customer service was top tier from the time I walked in such an amazing experience your the best girly!!!!!
We've always enjoyed shopping at Ashley's and City Furniture. Check Ashley's store on Amazon before making a purchase. You'll thank me later.
My experience at Ashley's is five star because of the professionalism and friendliness of the sales person, Gretel Vientz-Ducasses. She was such a pleasure to work with! Also, Carla, one of the managers. What an asset they are to your establishment!
We've been working with Gretel for a couple of months. After getting our ideas in order, she closed the deal. She absolutely wonderful, knowledgeable and patient.
2 huge floors of beautiful furniture! Very polite and informed Sales people.
You are welcoming, making of feel comfortable buying. No pressure.
Professional customer service. Valentino treated us with respect. In addition, he was very patient.
The next day delivery really helped, thanks!!!
GM, Guy, and salesperson Scarlett are an amazing team! Guy went above and beyond to help us find the missing chair to our set at another store. If you’re in the Davie area, stop by and ask for them if you need furniture.
Serena was great!!!
If you want the best customer service come and do business here. Wonderful management team and sales associates always willing to help.
Phillip at the Davie location went above and beyond to special order me the entertainment center I wanted to purchase. Thanks for your great customer service Phillip.
Scarlett did an excellent job taking care of our needs
Scarlett is an excellent friendly informed and patient salesperson the manager and the rest of the staff are welcoming and friendly
We love buying furniture here because they always have the best inventory and the best customer service
I have shopped at Ashley’s furniture for over 10 years now, mostly in Texas. I was at this location tonight after work around 7pm, wasn’t busy at all. I pretty quickly found what I was looking for but the sales associate stepped away saying she would be back in a minute. After 30 minutes another sales associate finally came by to say the other lady was helping someone else close a bill and I basically had to go through the entire conversation from scratch with this new person. Overall a frustrating experience and it’s a shame I am now going to have to come back another day to get what I needed. Might try Rooms to Go first.
Attentive salespeople, wide variety and quick to close deal. Highly recommended.
Very helpful
Had a very nice experience buying a sofa and loveseat from Serena @the Davie Ashley Store! Excellent service with no nonsense. Sales manager also was very helpful. Highly recommend this store.
Representative Jonathan Perez was exceptional and handled the transaction with integrity and professionalism giving me the best possible advice while not trying to get a sale. He was very personable and very helpful and knowledgeable. A pleasant shopping experience.
Great service
Valentino is extremely knowledgeable and helpful. It was a delight to work with him. His service was exceptional and can't wait to visit this location again. Thank you Valentino and keep up the excellent work.
What a great experience shopping at this location. Jonathan was very knowledgeable and helpful, he assisted us in making all the right decisions and was patient with all our questions. Karla the manager was also there for support. Very happy that all the furniture we chose was actually in stock (A+++) and will be delivered in only 3 days. Highly recommend it!
Jonathan was very knowledgeable, professional and made the sale super easy. I didn't feel any pressure. Great experience!!
This store is amazing and the personnel are very diligent and cooperative with the customers. Phillip did a great job assisting us with furniture selection.
We really liked our sales rep. He had good personality and and sence of humor. Very knowledgeable!
Friendly environment, great customer service. We are happy with our purchase.
Excellent service received by Jonathan one of the managers. He was very attentive with our needs and found us the perfect sofa and love seat in record time. Jonathan was very warm and welcoming and we did not feel pressured like with other sales associate. Ask for Jonathan, he will take care of you and your family. P.s they even offered delicious wine. ✨🍷Thank you Jonathan and the Ashley furniture family!
If I could give a zero star, I would. worst customer service ever for a company. This company is a disgrace. do not buy from Ashley furniture or City Furniture. I have bought multiple times from them not anymore.. You guys have lost a customer for life. Nobody does what they say they’re going to do it has taken me over nine months to get an issue resolved, and on top of that the managers will just hang up on you when you are complaining and frustrated. Not a way to do business. Go spend your money somewhere else even if you have to pay more, the aggravation and headaches are not worth it.
Employees are super friendly and listen attentively on what you are looking for, making the experience easy and enjoyable of looking for furniture.
The staff at the Ashley Furniture store off of I-75 and Sheridan are very friendly and personable. We loved their no pressure approach to sales, popping in from time to time answer any questions. They gave us the freedom to wander and explore the store at our leisure with no pressure or hovering over us. A very special THANK YOU to Alex Migoto for all of his help! Look forward to purchasing our furniture with you!
Sales person kept disappearing and we would have to fine him also one of the items I had ordered they did not know a eta and did not notify us at all until I went to City Furniture and they were helpful enough to advise us so we changed items.
Clean and stocked show room Excellent sales rep. Johnathan
Visited the Davie store looking for family room furniture and had a great experience. Scarlet greeted us upon arrival and provided all the information requested without pressure while being very customer friendly at the same time. Will definitely come back for our next purchase.
Alex is an amazing sales rep. he kept in touch with me since day one and I finally got my sleeper and love seat. Definitely recommend him and his store.
Excellent service by Jonathan Perez. Truly a great sales rep and will be visiting again to get some more furniture. Walked in for a dinning room set, almost walked out with that dinning set, a mattress, and the base. Great experience!
Great customer service
Very clean
Great customer service.
Great place.to shop. Lots of choices. Friendly staff.
Excellent! The Sales Associate, Serena was very patient and understanding. She helped me to find exactly what I wanted. The Mangers were also friendly and knowledgeable. Great experience!
Jonathon was awesome as always
Great experience! Serena was helpful on our selection. She is a wonderful sales associate. We would like to work with her again.
Love the beautiful accessories and furniture. Sales team always helpful and knowledgeable!
We had a great shopping experience at Ashley.
We went in this store and was enthusiastically met by Scarlett who was amazing in helping find everything we needed! We left with our dining room fully furnished
Jonathan was so kind and made me feel at home in this store. He made finding a bed so easy and less stressful. I left the store with so much relief and joy!
Alex provided great customer service, answering all my questions and helping me find what I needed
They have beautiful furniture and excellent customer service
Knowledgeable staff. Pleasant and helpful. Great experience
Ashley has company gets it- doing business in the 21st century with busy people. And the sales Rep Phillip facilities this by listening, following up and being honest. Was a great experience.
Staff was friendly all around and extremely helpful. It was a better shopping g experience than any other furniture place we went to. Jonathan was the greatest and we so appreciate his patience and attention to detail.
Ashley Furniture employees has great customer courtesy and very prompt in handling issues.
(Translated by Google) Very good attention...and most importantly a clear and precise explanation.... (Original) Muy buena atención..y lo más importante una explicación clara y precisa....
I am very happy with my new furniture and the great service that Gretel at Ashely Davie gave me! I recommend her to everyone looking for furniture or mattresses.
Great customer service and can't wait to furnish my home with my purchases 😊
Had great customer service by Jonathan. Shopped around and found the best value for the cost of the type of sectional we were looking for.
The seller Gretel was very polite and friendly, she made us feel free to look at everything calmly and when we asked, she gave all the information we needed in detail and we then opted to purchase, which was also quick and easy.
Had a great salesman and found what was looking for!
Gretel was an excellent sales rep and helped us find the perfect size, color and style furniture for our home. She was patient while we considered many options. She looked up items we were interested in and provided a lot of information. She was very helpful and we had an excellent experience working with her. We recommend this store and Gretel.
Johnathan was very helpful, professional and showed excellent customer service. Was very thorough with the delivery and purchasing process.
Great store! Great service! 5 star service please ask for Phillip Morrison
Gretel was great to work with and extremely helpful with choosing the furniture we needed for our new home.
Valentino was the best! Very patient, knowledgeable, excellent service and care for our needs. We left thrilled with our purchases!!! Thank you Valentino!!!
The sold us 2 reclining loveseats with a huge gap in the back that you couldn’t see in the store and then refused to do anything about it. Sorry, they did refer us to their parent City Furniture where you get nothing but a bot that will do nothing for you either. Well, I guess if it’s any consolation they did also tell us most people have their coach up against a wall. What a joke, $5K in the garbage. Live and learn.
I had a wonderful experience. Valentino was very professional. He was very patient with us. We ended up purchasing the perfect furniture. I would definitely return. Thank you so much!
The service was first class
Serena was awesome! Excited for our new furniture!
Thank you, Joshua B, for your great service and patience! Shopping for the right sofa and rug was difficult for me. Your assistance with a tape measure was so appreciated and invaluable. I will certainly think of you and Ashley Furniture for my future furniture needs!
This is the third time purchasing from this Ashley location. I have been extremely happy on every occasion. They have a nice selection and variety of styles and price points. I advise you to ask for Jonathan Perez when you go in. He is a terrific combination of a salesman who has knowledge of all the products he sells and yet is not pushy in his selling style. If you need to be gently guided and not pushed and hard sold while your furniture shopping then Jonathan is the guy to work with.
(Translated by Google) Very friendly, the attention is perfect and everything is very fast and beautiful. Thank you. (Original) Muy amables ,la atención es perfecta y todo muy rápido y hermoso. Gracias.
Gretel was excellent and provided great info in assisting me in making a decision.
Serena's knowledge, personal attention & professionalism was second to none. Thank you Serena!
Jonathan was so helpful. I love the fact that he allow me to first look around without being followed. He answered all my questions and provided me with outstanding customer service.
Wonderful experience at Ashley. Not only professional, but friendly treatment from Phillip Morrison and the trainee. Everything was explained smoothly and at any moment it felt like they were following a verbatim or script. We felt at ease, almost like we knew each other. Thanks for allowing us to rate our experience with these distinguished associates!!
Excellent customer service !! Thank you Phillip Morrison you have made the buying experience so much more pleasant than I would have ever imagen !!
Excellent sales women Serina ! Patient and knowledgeable!
Shopping at the Ashley Store in Davie was an experience elevated by Joshua's exceptional customer service skills. From the moment I entered the store, Joshua greeted me with a warm, friendly smile and an eagerness to assist. His in-depth knowledge of the products and attentive listening skills enabled him to recommend items tailored specifically to my taste and needs. Joshua demonstrated a rare blend of professionalism and personable charm, ensuring that not only were my questions answered, but that I enjoyed my time in the store. Each interaction was infused with patience, understanding, and a clear dedication to excellence. It’s evident that Joshua takes great pride in providing an outstanding customer experience, and because of him, Ashley Store in Davie will be my first stop for all future home furnishing needs."
Had a great experience with Serena. She was very patient and kind and did not rush us to make a decision
The sales man was extremely excellent!!!!
Phillip Morrison is the most amazing sales person I have worked with in the furniture industry. Super knowledgeable of his products and has a very joyful attitude. The delivery team was incredible and super professional and respectful.
Great energy. Customer service was amazing. Jonathan was a wonderful representative of the company.
(Translated by Google) Excellent services from Serena Uribe! (Original) Excelente servicios de serena uribe!
Excellent
Serena is such a knowledgeable and patient sales representative. She made the process of purchasing my furniture completely stress-free.
Staff is so friendly and helpful. Phillip was great and helped us find exactly what we were looking for.
Nice people
I had a wonderful experience at the Ashley store in Davie. Serena attended to me & was very helpful, very patient, informative & a sweetheart of an employee. She helped me find the the perfect queen size bed that I was looking for. This was my first time visiting Ashley furniture.
Great experience today. Valeska was very helpful. She showed us where to find what we were looking for and left us alone. But, was always close by to answer any questions. When we finally decided what we wanted she made the purchase process seamless and painless. We'll be back when we're ready for another furniture purchase.
Extremely bad experience with the Davie store. The sales person promised to revert the home delivery charges if I called back on Friday. When I did call her she turned back on her word and refused to accept her promise and commitment. When asked to speak to the Manager he was very rude and banged the phone on my face. I plan to take this to the consumer forum and file an official compliant with the manager. Do not trust their word. They turn back after the sale and behave like arrogant owners.
From the moment I walked in the store was met by a young man Johnathan. He was so nice and welcoming. He gave me the space to look around and enjoyed looking at everything. Beautiful store and clean. Now I found what I wanted, Johnathan was a doll help me with my purchase and everything went smoothly. Looking forward to doing business with them again. Thank you 😊
They have a clean, friendly and professional environment.The salesperson were very helpful and courteous. Even when I called I was pleased with the help and service over the phone. I'm pleased with my purchases. I'm a repeated shopper.
Beautiful store, great selection, excellent customer service received from Jonathan.
I had a wonderful experience today at the furniture store.Ms.Juliana Mutis was my sales representative.She was super friendly,professional,knowledgeable .She was very careful to understand exactly what I was looking for and that I was completely satisfied with the item,the price and everything that was involved in my experience with my purchase today. She was patient,kind and always sensitive to any concerns I might have as to the purchase.I never felt pressured or rushed at all. The best experience I have had.I highly recommend her and the beautiful furniture in the store to buy.I am glad I went there today.
Hello Ashley & Associates! My shopping experience in your store today was delightful and with ease. I felt comfortable with my Rep. Julianna, which made things quick and detailed. She was exceptionally friendly, with a smile of course, and I will recommend your store to my friends. As a matter of fact, I told A REPROBATE at Xfinity about my experience today, and he reply was, I love shopping at Ashley, their furniture is great! Thank you the experience, I will most certainly purchase again in the near future! Rod Lee
Amazing customer service! Serena was informative, helpful and pleasant.
Great people and super professional!!
Variety, reasonable
It was a pleasure to shop at Ashley Store in Davie. Valentino helped us with the purchase and patiently walked us across the store to help us find the product we were looking for. He was very familiar with all the products in the store. The range of products available were also incredible including some package deals which we availed. I would recommend this store for anyone looking for furniture.
Jonathan a very competent sales person and friendly, enjoyd doing business with him at Ashley furniture store
Came here looking for a recliner, and Serena helped us do just that. We came in, and she got us out fast. She pointed us to some nice recliners, we saw what we wanted and boom, we were out😁Thank you, Serena. We will be back in the near future😁
Ashley store is always my first choice when I need something cool for my home. The selection of furniture is incredible and the service is impeccable! I always recommend!
We went in the Davie, FL store with my Mother and Father-in-law. It is a beautiful store. We were helping them to find a sofa. The salesman Jonathan Perez was most helpful and made the experience much more enjoyable.
Great customer service, friendly and welcoming
The store was well kept with lots of choices for everything in your home. Joshua was such a fantastic salesman! He was very helpful, friendly, and also professional. I don’t think I would have bought the chair if it wasn’t for him. Thank you, Josh!
We had a great experience at Ashley. We were greeted by Serena. The store had a great selection. Serena went above and beyond. She made the shopping experience that much easier!
Worst confirmation services for delivery window!!! We just bought a sofa set from this Ashley store and were advised we would get a delivery window of 3hrs the day prior to delivery no later than 8pm day prior. At 830pm we had not received an time slot so i called this store were we bought our set and advised of the issue, and asked if they can assist. Guy the GM at the store advised that we were set for tomorrow with no time. I told him i cant just stay home all day waiting for furniture and he advised that someone just has to be home to receive it from 9pm to 6pm. He advised that he cant control the appointment window and wanted us to check back in the morning...really the day of delivery ?!?!?. Last time i checked most people have to work for a living and plan their day with some sort of notice to adjust and not just wait for the same day and hope for a time. There was no assistance from the "GM" can only imagine how he manages his staff. I was hoping for assistance and all i received on my call to the store was more frustration. Better places to spend your hard earned money than here.
Very happy with this Ashley store. Valentino Ventura is a great salesperson, not pushy, patient and a man of word. Now waiting for my furniture to come !
Phillip was an outstanding Sales Rep. for Ashley Furniture. He greeted me with a smile, very courteous, respectable & as I asked him questions of the products of the different recliners he was very knowledgeable. I did not want my recliner to be delivered due to I have a truck. Philip gave me the address to where I can go pickup my recliner & gave me the exact directions on how to get there. I am very happy & enjoying what I chose. Another proud customer😊👍
Came in looking for barstools. Was able to find a great set on display. Really impressed with the showroom and staff. Thanks for all the help!
We have been customer for years, we were in need for a new battery for our recliner, I was surpriced that after so many years they still have the parts in stock. We spoke to Guy & Juliana, they were very helpful locating the battery and it only took a few minutes to do the transaction. Excellent customer Service!
johnathan perez is the best he helped me for an hour just for me to go get one bed frame
Phillip was provided great service!
Juliana was amazing!!! I had been to 4 other furniture stores today and by far she was the best!! She took her time to answer ALL of my questions. She made our furniture shopping experience such a pleasurable one. I will be purchasing more items with her in the future!
very kind and extremely helpful Juliana Mutis was amazing!
We appreciated that we were able to look around before being approached by a salesperson. Josh was so personable and helpful. He was not pushy at all, which helped us decide to make the purchase! I would definitely return to this store and ask for him!!
Very nice furniture at a reasonable price.
Don't buy there warranties for stains, its a scam. They come up with every reason to get out of warranty. They asked me what the stain is and I told them not sure but looks like dirt. They said we dont cover unknown stains??? what does that even mean? Where in the policy does it say we need to be stain experts?? its laughable these company
This is my third time making a purchase from Ashley Furniture! I have to give a special shout out to Juliana! She made buying a couch for my new apartment a great experience. She was very knowledgeable about all the products and all offerings included, I can’t thank her enough for making this purchase a very easy and time efficient transaction. Thank you Ashley Furniture for your consistency on quality products and phenomenal guest service. ❤️‼️
Make sure you get ‘in writing’ what they will haul away before the sale. They told me they would pick up my old sofa when delivering the new one, but they apparently do not. Will end up paying to have my sofa removed on top of the cost of the purchase now.
Jonathon was very helpful. He was friendly and informative. I lost all my furniture in the recent flood. Jonathon assisted by listening to what I was looking for and stayed in the price points I wanted. I highly recommend Jonathan and Ashley. I will continue to go back whenever I need to furniture shop.
Excellent customer Service great attention to detail thank Juliana
(Translated by Google) Excellent attention and good service from Mr. Phillip Morrison (Original) Excelente atención y buen servicio del señor Phillip Morrison
Excellent showroom, my salesperson, Ms. Valeska was fantastic.
Seller was super professional and didn’t follow and harass people around like other store do
Valentino was very helpful when looking for new living room and bed room furniture. He made the selection process easy and enjoyable.
UPDATE: I originally gave this store 5 stars, however, the couch I purchased from this store in (June 2023) is by far the WORST piece of furniture I have ever bought. I paid $2200 for it and haven't even owned it for a year, and it is ready for the TRASH. The fabric is itchy and pills everywhere. I noticed it after only 10 days and called the store to complain, only to be sold the "fabric warranty" for another $250 because they said I could always get it replaced. However, being a POOR QUALITY PIECE OF JUNK does not qualify and they won't do anything. I owned my last couch for 15 years and then gave it to a friend because there was still life left in it. This couch.....7 months!!!!! I would never shop at this store and advise you to go elsewhere.
Johnathan was excellent in getting us what we needed
Josh was great. Patient had all information needed, gave suggestions and followed up via email. Great customer service.
Good place
Great experience with our associate Jonathan. Very informative, attentive and non-salesy. The prices were better than some of the local competitors aswell. Would definitely Recommend Ashley Furniture 👌
Good service
Great selection prices and people at this store
The staff was very friendly and helpful. Nice spot and very good sales
Jonathan and Ashley at the Davie location are AMAZING! They helped me not only pick out the right furniture, but to pick out pieces which made sense for my very specific needs. They were attentive, professional, friendly and made my shopping experiences memorable. They put the SERVICE back in SALES, which is rarely seen in other businesses. I would highly recommend this location and working with Jonathan and Ashley. I am sure I will be making more purchases from them soon!
The customer service representative was very nice and personable and showed us options for what fitted our families needs. We ended up going with the rawcliffe sectional and are loving it!
Great, friendly and quick attention from the Ashley furniture Dave. Gretel avienta was a pleasure to work with and she made the process seamless. Thank you!
Pleasant and professional
I already had a dinner table in mind. Went to the store, saw it in person, and the store associate Douglas made my checkout experience nice and smooth. No hassle, no headaches. 🙌✨🙏
Didn’t give me any space shopping, it’s like they wouldn’t let me breathe. Had said specifically just looking don’t need help and it’s like they breathe on my neck.
Sales person Sophia and staff was friendly and informative in helping us select our new furniture.
Phillip made furniture shopping a great experience. Very friendly and helpful with questions.
Salesman was awesome Doug!
Shopping for some furniture for our vacation rental. There was plenty of parking which is always a treat. The store was clean, well organized, the salesperson (Phillip Morrison) who helped us was very knowledgeable, patient and willing to go the expert mile. Their prices did best their competitors and what we liked most of all was a not being rushed. We lucked out and with current sale (Presidents Day Sale) we saved over $250 on what we were getting quoted for. The one thing they had going over the competition is on the sleeper sofas all of their mattresses were memory foam mattresses. Great deal and super happy.
Sales associates were very professional and accommodating. They even let us take a chair home to see how it looked in our dining room.
We ordered a couch and loveseat from Ashley furniture. Upon delivery, my husband was having a medical emergency. I had to make a quick decision to have the delivery guys place the items in the garage in hopes that the company would be understanding and come back when things were stable to complete delivery. Unfortunately, this company has no compassion and is refusing to have their guys come back out (I would be willing to even pay another delivery fee). I was really put in a bad situation at the time of delivery, I had no other choice. Thanks so much for your compassion Ashley Furniture. You just lost a long time customer.
Good service
Was in and out ty
Juliana and Ashley were very knowledgeable and patient.
January 28, 2023 I decided to go to Ashley furniture store in Davie. All I can say is fantastic staff from you walk in the door so when you leave thumbs up to Mr. Guy and his team. And also thumbs up to Josh and Doug, I would never experience Ashley furniture if I was not send by city furniture based my nine months of me waiting, but Ashley furniture took care of me and teamwork make the dream work.🤩🤩🤩🤩
Johnathan was extremely helpful and answered all our questions without making us feel pressured
Valentino in the Sheridan location was amazing! Great customer service and helped me to have a painless experience after I had such a horrible experience at the sawgrass location!!! Do yourself a favor and shop with Valentino on Sheridan
Juliana was super helpful and patient! My wife and I looked for the perfect couch for months and finally found it at Ashley
Editing my review to reflect resolution of my concerns. Be VERY careful when ordering. Free shipping does not include assembly (they didn't mention this in the store to me). Eventually, Ashley / City furniture made it right and sent a driver to assemble the furniture. It's a good thing they did, because one of my pieces was damaged. They had to send a repair person out to confirm that the piece was unrepairable, then schedule another delivery. All in all, the process took three weeks (after my initial delivery, which took five months for my back-ordered item). In the end I have two pieces of furniture I am pleased with.
I always have a pleasant experience shopping at Ashley… between the attentive staff, timely delivery and being happy overall with the furniture I have bought over the years. I keep coming back.
Very professional like always. 👍 Just sad that my extended warranty expired on my mayor purchase I did 3 years ago and I only missed it by 40 days and Customer Care couldn't help me out on a waiver for those 40 days.
We purchased a bedroom set and power recliners back in June of this year. The store is well maintained and there are many choices. However, I recommend that you make your final purchases online, from their website. Their sales reps just want to make a quick sale and when you have any issues (after purchase) they want to pass you off to another sales person. Additionally, we had several delivery issues where they delivered a product that was damaged and it took 3 additional attempts, after I had to send emails with proof of the damages. Not to mention they damaged our custom blinds and we had to pay for them to be fixed. When I reached out (via phone) about this, they offered to send someone out(from Ashley) to fix it, I refused. During one of the deliveries, I attempted to tell the delivery person that the item was damaged and I was refusing delivery, they DID NOT take the item back and just left without a word, so I had to call customer service to resolve. Most of their delivery personnel are rude. It was only the last and successful delivery (after 3 previously failed attempts) where the delivery person apologized for our troubles even though that weight did not belong to him. One particular sales person is not very well trained on how to use the tablet to place orders nor on how to include promotional sales in the final invoice. I am now having to contact the promotional company myself because the sales person did not identify our purchases, with the proper promotional code, even though we are entitled to the promotion. All she said was, "just grab the paper with the information and call them", that was incorrect information. We will not be returning to this Ashley Furniture location as our experience ended up leaving us quite sour to this Ashley Furniture location.
Sofia did an amazing job helping us select our furniture. Her advice went well with our choices. Ashley was great setting up the financing. It was a pleasure doing business with Ashley Furniture.
We went in to look at a king adjustable bed and mattress. Jonathan Perez met us upon coming in the store and greated us very professionally. Upon finding what we needed he took his time and explained all the features of the different frames and had us try several mattresses. He was very informative but never pushy. He worked up several combinations to find what would give us the more bang for our bucks. We ended up buying the bed and frame along with a leather dual recliner sofa. Would recommend Jonathan anytime.
Very nice people working there. They don't rush you when you walk in and treat you just right.
Josh who works there treated me very well, he understood what I was looking for
Sophia was amazing!! Beat sales person!!!
Excellent experience working with sales rep Joshua B. He was patient, friendly, and easy to work with. He gave honest advice and recommendations based on our space, color scheme, and style. Delivery was ok. Highly recommended!
Mr Phillip was very helpful. I always love going to Ashley they do have quality furniture for affordable prices
Worse retail establishment ever. Avoid this place. OK. I emailed my contact info to them as asked. NO RESPONSE YET.
VALENTINO WAS THE BEST GREAT CUSTOMER SERVICE!!!!
Sophia was great. She ensured that I got the attention I needed to make an informed decision. She explained everything as well. Good job.
Very satisfied with my purchase even more satisfied with the sales rep Sophia. Great customer service!
Compramos una cama ,muy buena la atencion ,en esa dirección ,ya que el de sawgrass mall atienden muy mal.
I found my experience shopping in Ashley to be a pleasant one. The salespeople were helpful but not pushy or aggressive. The layout of the store was effective because everything was displayed according to design style. Plan on going back for more pieces. The one downside is that the bed that I want is on back order. If not for that I would have given them a five.
Wonderful store and wonderful people! Please ask for Doug, very helpful and not pushy at all! Thank you Doug!
Josh, the sales rep was wonderful to work with. He listened to what I wanted and showed me exactly what I asked for. Was able to find what I was looking for. Would definitely recommend shopping here.
I made a substantial purchase with Ashley on 7/25, since we were remodeling our apartment we were ok to have it delivered later. When they sent us an email that they were going to deliver our furniture minus the coffee table and end tables that they would be on back order. We then went to the store and spoke our sales associate and we were told that those tables had recently been discontinued (yet we were told by email that they were on back order). We then picked out a new set of tables and everything was to be delivered today August 16 which it was. One of the 5 canvases that I purchased came and it looks like it was taken out of someone’s home, it was not wrapped it’s dirty and the top is sticky. We told our sales associate and she told us that we had to contact customer care within 24 hours. We have been calling customer care line, it’s been an extremely long wait so the recording says we can leave our name and number and get a call back we have not heard from them so we decided to call back and wait, after about half hour of waiting we were hung up on. I needed to purchase a dining set and a bedroom set but I think I will be going elsewhere. All is good when you first get to Ashley and buy, after that you are on your own. I also purchased a tempurpedic mattress which is pretty expensive , and it was delivered and on the side it looked like it had been hit by something, Again we were told we had to.make a claim and a technician had to take a look at it. He came in today and said we had received a defective mattress that we would be contacted by customer care. They called us and to our inconvenience they said they were going to change the mattress but we had to wait a week…. This to ne is not service. I do want to thank ARGENIS GRAISEN the mattress department because he tried his best to get them to change our mattress on the same day we went to purchase our end tables, but he was unable to. He did try his best.
Good experience overall but far too much pressure to sell the in-home service plan. I was asked 6 times in total! I also had to ask 3 times for it to be removed from the quotations. I understand they are tasked to sell this but asking twice is the limit: not keep asking and asking until one says yes. There appears to be an unfair level of pressure placed on staff to sell this. The girl who helped us, Juli, was very nice and helpful but looked particularly sad that we didn’t take that plan and that seemed to overshadow the 2,000 dollars we spent. This whole service plan experience really does destroy the sales process and the relationship. I did end up purchasing like I say but really did perceive frustration that i didn’t take the plan and that isn’t good at all
BEWARE: incredibly shady sales staff and management team. BETTER PRICES ON THE WEBSITE. The staff here will provide price promises, get you to sign and will then not honor the price agreed upon. After the transaction was done, I was told the sales staff "entered the wrong price" and that I needed to drive back and finish payment. No admitting their mistake, no apology. The management told me "just buy it!". In absolute disbelief at the employees here, no wonder the store is always empty. Stay as far away as you possibly can.
Excellent service Good quality furniture at affordable prices
Jonathan Perez helped me today. he was very patient because I really didn't know what I wanted. we circled the store a couple times asking all kinds of questions, and bless this poor man answered every one. he was kind, polite, professional and made you feel as if her were family selling you stuff for a good deal. I really enjoyed my trip there and will be back with cookies at Christmas. Thank you Jonathan
Joshua was very helpful with finding a couch!!
"I had such a wonderful experience shopping at Ashley Furniture. Juliana was so helpful in helping us finding a dinning room set” I’m waiting for my dinner room set to be delivered.
I called to the Pembroke Pines location and spoke with the Representative Phillip and he was extremely helpful and kind. He went above and beyond to help complete our order. Thank you so much Phillip, we recommend Ashley Furniture Pembroke Pines, Fl 33029
Great experience from the moment we walked in, Ashley found the perfect item for us and right in our budget ! Phillip was also a great help getting us checked out in a super fast time! We definitely be back for our next furniture purchase make sure to ask for Phillip and Ashley !
No one should ever believe this people when they try to sell you extended warranty. They’ll tell you anything to make you buy it, and afterwards anytime you call for a claim they will tell you it’s not covered. Horrible experience worrying with them
Wonderful service from Juliana. She will make sure you get what you want.
Valentino was great. He helped my wife and I as well as my mom and was super patient even with my 3 year old throwing his tantrums half the time.
BEWARE!! I feel completely scammed. I was pressured into purchasing the warranty for the furniture, about $700 worth. If the warranty wasn't used, it could be swapped for store credit. In 2020, my chair was broken so I decided to use my warranty. Here I am, May 2022 and STILL have a broken chair. I figured at this point I'll just swap it for the credit and was told that I already utilized the warranty. According to the supervisor, making the phone call counts as a service EVEN THOUGH NO ONE FIXED THE CHAIR! I essentially paid $700 for a 10min phone call.
I has a wonderfull experience visiting Ashley Store! I found what I was looking for with Phillip Morrison the associate that took me around and gave all the advices necessary to find what I need it. Thank you for all your help. They have more beatifull Furnitures that what we see online. Thank you again, I will go back again for their advices and very good competitive prices.
I made a purchase on April 26,2022, I bought many items . A dining room set and full size bed with mattress and box spring . I was told that the box spring was going to be the first item delivered to me because it was in stock and not on back order , it was a clearance item and so I went ahead and purchased it . Come to find out , we are May 17,2022 , the box spring has been the last item I have received when in fact I was confirmed that it was going to be my first item due to it being in stock at the warehouse . I have been asked to rescheduled the delivery 4 times , I have been given delivery confirmation dates with arrival times , and on the same day of the delivery ; the shipment is cancelled stating that the item is on back order . I called customer service at this store and was told that the only thing they can offer me is to provide me a box spring that will be $69 more than the one I paid for . How is this the only thing you can do for me? This is not a solution? This has been a waste of time because I have to make sure I’m home to receive my items and my delivery has been cancelled on me 4x after it being confirmed . Horrible service ; never again will I shop here . Next time , just be honest with the customer and say that the clearance items are not guaranteed and they are first come first served . Don’t sale items that you don’t have in stock and have the person wait 3 weeks in a half for it . Do better please !
Do not buy from Ashley furniture. Save your money and go anywhere else. We bought the dining table from here. It took them 3 months to deliver it and when they did the table top was damaged. The movers that cam to set up the table cracked it being careless. Absolutely worse service ever
Went last Wednesday to see a living room set and received it Friday morning. Second time we buy furniture here. Last time January 2007.
Transaction was quick and easy. Phillip took care of everything. Hope items comes back into stock and gets delivered when scheduled.
Great service. Fast delivery. Great new patio furniture.
My shopping experience was very pleasant. I was greeted by several members as I walked around, but didn’t feel ambushed like a used car lot! Sophia offered me assistance and assisted me with my search, selection, and delivery set up. Nice job!
Just purchased a new sectional sofa at Ashley Furniture, Pembroke Pines! Dealing with their salesman, Matthew, was a pleasure! Super professional and super helpful. Also, gave me an incredible deal! Managers Ashley and GiGi we helpful and so sweet! Highly recommend 👍👍👍
Sara Vogel assisted me with a couch and mattress. Sarah listened to all my wants and needs without being your typical pushy sales person. She was kind, professional, and knowledgeable. Sara looked for the best price, included all special promotions possible to help me with my purchase. I highly recommend you ask for her if you need to buy furniture at Ashley's.
Always love the choices they offer but most importantly the service. I love the one on one and the expertise they offer. I’m addition, some just stands out more than others and make the experience much better. Like Jonathan thank you for the laughs and your expertise in finding the right set for my guest bedroom. It was a pleasure.
Very nice store and friendly staff
Great Furniture Selection, Reasonable Prices And A Pleasant Overall Experience As A Result Of Sales Associate Matt..Matts Professionalism And Enthusiasm Made The Purchase Decision Simple & Satisfying.
Excellent experience!! Sophia was great and helpful!
Great, fast service. Highly recommend this location for all your home needs.
The experience in-store was fantastic, salesman was great and all but of course that's the case until you make your purchase. I purchased a 5 piece sectional back in October of 2021 and still have not received 2 of the pieces. For paying such a hefty price you would think that there would be some sense of urgency with the delivery. I frequently check the status of the 2 remaining pieces and the dates are constantly changing. From first week of January (that we were told at purchase) now to mid March and many different dates in between, one date including this weekend February 4th. When I have called to voice my concerns I'm given the "dates are subject to change" workaround yet I'm paying full price for furniture that I still don't have. The way its going I'd be surprised if I get the pieces by the end of the year. Its a shame because my wife and I love the couch so much yet its incomplete. I would not suggest buying furniture unless you're willing to wait a year for it.
Great Value. Better design and durability than the competition. Customer service and sales person were great. I’ll keep in buying there. This is my second time.
Excellent customer service. Representatives are courteous and knowledgeable
Smooth process. Sandra was the nicest and very helpful. We even got a better deal in store than I saw online.
I received my bedroom at 1 year ago. I purchased it with a $800 rebate that was suppose to be mailed after I set up automatic payments. ASHLEYS CORPORATE HAS STILL NOT SENT THE REBATE. Their customer service has been unable to reach corporate and no one has been able to help for over a year. This is completely unacceptable and I will never buy from them again.
Buyer beware! If there is a problem it’s impossible to get anyone from Customer Care on the phone. I had furniture delivered on Dec 9th and had new floors installed the week before. The delivery drivers scratched my new floors. I immediately submit a damage claim. Multiple attempts to customer service and store have been fruitless. Find out on Dec 14th that the first damage claim was closed out without anyone be speaking to me. Opened a new damage claim. Someone finally calls me on Dec 15th, offers a measly $100 when the labor and repair will cost much more. Was supposed to receive an email and someone was supposed to contact me for the repair team, none of that happened. Go in today and again the damage claim has been closed and just had to enter a new one. Trying to call into customer care is impossible, no one answers. If you select the option to have someone call you back when they finally call you back hours later all they do is dump you back into the wait for customer care. The store only sends email. I have brand new floors that were scratched and no one is assisting and pointing fingers. They do t follow through. Don’t buy any extra warranties, it’s impossible to get help on the phone.
Matt was a great, no pressure salesperson. Great experience!
Buying at Ashley was great! Frank Morales was very friendly, professional, and not overbearing. Would not hesitate to buy from here again.
FRANCISCO M. Was very helpful and knowledgeable and professional. We were very pleased and will be back for any other furniture.
(Translated by Google) Nice store and very good service from Mattew. (Original) Bonita tienda y muy buena atencion de Mattew.
We had a fabulous experience at the Davie location of Ashley Furniture. We interacted with various staff members - mainly with Val and Tatiana - and they very all welcoming and helpful in answering all our questions. We particularly enjoyed being given our space while we looked around, and then when we were ready so were they. We left very happy with our purchase, and will definitely be coming back for any of our furniture needs.
After looking at several stores, I came back to Ashley Home Store in Davie, FL, where Frank Morales was incredibly helpful. In fact, he is one of the reasons I returned to that store. I met some reeeaallly pushy salespeople at other furniture stores! Frank was not pushy at all and let me see what I wanted before stepping in and giving me the details. Great experience and looking forward to my new sectional!
I'm highly disappointed with the timelines with Ashley furniture. I have been buying over 90% of my furniture in Ashley since 2015. Having said that, its a disrespect to me and my family that we have waited since July 2nd for a dining table that has yet to arrive. See, i don't mind if I'm told ahead of time that we do not know when your product will arrive due to supply chain issues and we will charge you after we receive your product. However, the fact that i paid cash and was told that i would receive my product by august and its the middle of October and i have yet to hear back from them its an utter disrespect and down right terrible customer service. Even after everything, i call to obtain a status update and customer care will not even respond the calls. I was on the phone for over 45 mins and the call was literary cutoff with no response. I will flat-out say I will not purchase any more furniture from Ashley ever again!!!!
Great customer service! Josh helped us with our furniture selection, he was very nice and helpful, thank you Josh!!
Excellent service, in especial Jonathan
HORRIBLE EXPERIENCE! I WILL NEVER RECOMMEND ANYONE TO BUY OR SHOP AT THIS STORE! MATHEW O. IS RUDE AND DOES MOT KNOW ANY CUSTOMER SERVICE!!!
(Translated by Google) Excellent (Original) Excelente
Let me share my experience! Everyone in the store had great customer service, my sales rep was very patient and took his time to help me pick out furniture‘s for my new home. After selecting a dining room and a couch that comes with a chase, my sales rep informed me that two of my items are on back order. Let’s keep in mind I purchase these items in July 2021. We’re now in September 2021 and part of my furniture‘s were delivered. To make a long story short, I called the store today 9/14/2021 to check on the status of the remaining pieces of my furniture and I was informed that my order was canceled. The Representative on the phone told me she was going to transfer me to customer service, which is a different department from in the store. I was on hold for two hours before a representative from customer service came on the phone. I have the screenshot that I’m posting as well with their phone number on it, as proof. Do these people really think it’s fair or even right to have a customer on hold for TWO hours. I asked them to come and pick up every single piece of furniture that I’ve purchased from them and I want a total refund.
Sara Vogel was amazing!!! She made the process super easy and she’s very patient.
Beautifull furniture, very nice style, good customer service.
Great service Aisha was very helpful
I'm only giving one star because I have no other choice to give less! My family moved to Florida and my parents bought a couch, a dining room set, a kitchenette and a full bedroom set from Ashleys /City Furniture. When the Dining Room Set was supposed to be delivered they had my parents wait all day and it was never delivered because their staff was not able to follow through with the delivery. My father had to goto the warehouse and bring it home himself and put it together himself and was never reimbursed a delivery fee. Today my dad was supposed to receive the kitchenette. The guard at the gate in his community called to grant access for the delivery and no one ever showed up. I called customer service to report the incident and schedule a new delivery date. Customer service then tells me that their order was canceled and waiting to be delivered to the next customer who was waiting for the item. I then asked to speak to a supervisor who went on to list all of the Furniture that has not been delivered due to delays and back orders (didn't ask about that) and then tells me that the set we were suppose to receive today won't be delivered until October 17th. She had no desire to make things right. Wasn't necessarily looking for money just for us to get the kitchenette at a reasonable date. Certainly won't be ordering any furniture from here again !
(Translated by Google) Excellent attention (Original) Excelente atención
It was a pleasure doing business with Ashley's home store. Your salesman Jonathan was very very helpful in getting me what I needed in the time frame that I was looking for. Mr Jonathan is an asset to your store.
Great customer service, solid prices, great deals, and awesome selection! Definitely check them out for your furniture needs!
Great customer service . Sales rep was really helpful and took time to understand and assist with my needs . I even received a follow up call to ensure that all I products were delivered . Definitely my #1 place to shop .
Not much of my style. Except this
Sal, Store Associate, was very patient and helpful when I told him what I wanted. He did not rush me, and answered any questions. I certainly appreciate the environment, and should I need anything in the future, I will check again with Sal at Ashley HomeStore!
Received great service from Sal and Tatianna yesterday. I went to the major furniture stores and they had the best selection of accessories too. This was my first visit. I will be back.
Great experience. Salespeople were friendly and the items I wanted to purchase were in stock.
Justin was very helpful! He was so nice and helpful the first time, I immediately called him for guidance with this purchase. Thank you Justin @AshleyHomestore!
Second couch in 3 years with nails/ metal sticking out. Won’t come and repair as we didn’t buy the 3 year extended warranty. That tells you something right there, they don’t expect it to last much longer! They only took back the first couch because I cut myself badly.
Absolutely great service! From Aiesha, our rep, to the customer service at their warehouse to timely delivery...an absolute dream. Thank you so much for working with us, with our budget, and with creating our dream home.
Well serviced, right products and most importantly the right price and conditions.
Phillips was great
Mr. Phillip Morrison was amazing!! He was very understanding, attentive, and in no rush. He allowed us to take our time to look around, and was easily available when we were ready. Gave us some great advices, and I’m happy he helped us with our new sectional purchase! Thank you so much. I hope to be back soon!
Francis was great. Good deals and they don't bs you like other places
Lied about my delivery date just to make sale. Now we have to sleep on an air mattress for 2 more months.
Great Service like always. We love their products and the quality. Very Happy with my purchase.
Great in store service. Justin was very easy to work with . Store manager our talking to customers. Friendly, clean, nice store. A little cramped but still would have given 5 stars but I have not received my furniture. I drive over 2 hours to my new home only to find out that they don't have my furniture to deliver today as set and told it was ready for delivery. Was told it wasn't even in the country. Where is it ? The can't say but was told maybe tomorrow. Super vague and un cool to have someone show up for a set day a time. Was told well you can have your money back. That doesn't make me feel better. Of course I could have money back. What about all the time I spent to purchase and set up delivery to my new home and drive 2 plus hours spending Memorial day by myself with no furniture. Thanks not happy. Yes it's memorial day so I'll be thankful for those whom sacrificed all.
Sal was great not pushy. Enjoyed the experience. Got some good deals and fast delivery!
Justin was very professional and knowledgeable. We appreciate all the hard work he did for us in finding exactly what we were looking for and having patience with us. Everyone in the store was friendly and helpful. Even when I walked in for the second time Francisco was nice enough to get Justin for us. Would definitely shop at this Ashley location again.
Easy purchase. In and out. Salesman was very helpful. Will be buying from this store again. Phillip Morrison was great
The store in davie has Great customer service! They are friendly! And go out the way to help with your needs Ashley also has nice selections!
Sal did an excellent job working with me on my purchase. I felt he was genuinely honest and trustworthy explaining options for making decisions.
I have gone to this store on 2 different occasions. Both times I was not greeted no one came to see if I needed help even after asking if I can get assistance I was told someone will be with me and 15 mins later I left without being helped. Sad thing is the only bed my daughter likes is one in that store, which is why I went back a 2nd time but I refuse to spend my money in that store. And I dont see that bed online. I've never been to a furniture store and not helped. Very bad customer service. I'm very disappointed
Great place, great customer service!
Excellent customer service and selection. Thrilled with my purchase. ☺️ Ramon and Phillip are awesome. Thank you ✨️
Great Selection of products. No pressure to buy anything. We worked with Sheron who provided excellent customer service. Answering our many questions until we made our decision
Awesome job and they don't waste your time! I felt comfortable about my choices.
Very courteous, knowledgeable on their inventory and did everything to accommodate my requests.
They have nice furniture and decent prices. But they kinda lack on customer service. They help you at first, but then go off to help other people and never come back to you!! I left unsatisfied and with no furniture.
Excellent service, beautiful selection, friendly atmosphere. HIGHLY RECOMMEND!
Christie was great and very knowledgeable. Great buying experience
Helpful staff. Nicely set up, good deals! Would go again for sure.
The Pines Store is the best. Biggest selection of all.
Great service and the sales representatives are NOT pushy. Love it!
We are very pleased with the service provided by Aieysha. She was very attentive to our needs, lots of patience as she showed us everything we were interested in. I very much recommend coming to Ashley’s to get your furniture needs.
I honestly couldn’t wait to get home just to write this review. I received EXCEPTIONAL service today from Christy! She’s so down to earth and personable. She went above and beyond to make sure I got what I wanted. Even though I’m really picky and indecisive, she was patient with me the entire time. Very knowledgeable about furniture and home decor! The other associates were very attentive as well. 5 stars for this store!
Sales Associate Sheron Cameron Bewry was extremely attentive, patient and helpful! I live in Pennsylvania and was very pleased with the service here in the South. Sheron went out of her way to respond to my questions while off duty and at home. Her service made a world of difference in helping to select the right reclining chair for an aging parent. Thank you Sheron for a job well done!!!
This local store and the employees are great. However the quality of their furniture is terrible and Ashley furniture as a company is not accommodating at all. Below is my review left on their site. I bought this bed a few months back and was very happy with the style. The quality of the bed's construction is absolutely terrible. It broke within two months and my wife and I are both less than 160 pounds. The bed sides are made from MDF and the screws that hold the metal bracket on the inside pull out because of the angled legs. I propped the bed up temporarily with some legs I made so we wouldn't end up on the floor while sleeping. Ashley furniture now says I voided my warranty because of the legs I made. Overall not happy at all with the bed or Ashley furniture as a company.
I met with Christy at Ashley Furniture . She has an awesome demeanor and good decor skills. She was patient and helped me pick a perfect selections for my home. I actually enjoyed the experience. I will contact her for my next visit.
I am changing my review of this place never again buying at Ashley it took 3 times to get the parts that were not damaged. Customer service and managers response did not care about my issues or getting it corrected. Stay away from buying there.
Friendly and helpful associate
Amazing service . Christy was fantastic !! Highly recommended
Very nice store. Clean!
Sheron was amazing worked with us so well and we left very happy! We will definitely be back to see her again! Highly recommend her!!
Sheron was simply AMAZING! Her professionalism and patience during our experience was impeccable!!!
From the time we entered the beautifully decorated store, we were greeted and assisted immediately. The assistance was not overbearing. Any questions I had were answered. I was assisted by sales associates Motunrayo “Rayo” Ayodele. She was extremely helpful, knowledgeable, and professional. She was an absolute rock star to work with. She was kind and patient and offered her professional opinions when needed. My buying experience was stress less and pleasant. I highly recommend her as your shopping associate. My furniture was delivered on time and professionally. I had to make a change in my order, and Rayo was quick to help with the change and made sure all was to my liking and needs. Ashley Furniture was absolutely great to shop and deal with. I cant say enough about Rayo and all she assisted and helped with.....thank you very much!!!
Great service prompt and professional, thank you , I will buy again.
Sheron was really nice. Quickly answered our questions. Showroom was clean and easy to navigate.
A++ customer service from the moment we walked in the door.
Nice furniture
Scarlett , was great ! Very helpful, even though she was with other customers she took the time to Give me a warm greeting and when she completed with the customer she helped me select a great item as well inform me of some Very important information that help me select my items. She also took time to help me with a previous unsolved delivery that I was not able to previously get help with . So ask for Scarlett in the Davie location
Needed a Dining room set immediately and Sharon was able to assist us. She was pleasant and her customer service was excellent.
Walked into Ashley furniture and was pleasantly met by a lovely sales rep (Motunrayo) who was extremely helpful and patient. I truly felt like I was being helped versus just another Sales customer. My experience was 5 stars+.
I don't usually leave reviews, but after my experience with Aieysha and Guy at the Ashley Home Store in Davie, Florida, I felt compelled to share my experience. To give some background, I just drove across the country from, Seattle to Florida and got rid of my furniture prior to coming. Needless to say, as with most moves, this involved a great deal of stress. There's the stress of preparing to move. The stress of leaving friends and loved ones behind, and the stress of acclimating to a new environment, to name a few. I have had wonderful experiences with Ashley products before and decided to find a location near me. How lucky was I when I entered the location and was greeted by the angel formerly known as Aieysha. She had a really warm and welcoming energy about her. She introduced herself and inquired on what I was hoping for, and did all this in a very non-pushy way. She was patient and provided me with many options. I mean, I do not like shopping, AT ALL, but furniture buying usually takes time. Time I didn't have as I wanted to set up my new place as soon as possible for some sense of normalcy. My financing was set up in quick time and the shopping experience was a treat. Aieysha also introduced me to her Manager, Guy, who was surely a wonderful example of customer service for Aieysha to learn from. I cannot thank you enough for welcoming me into your location and for such an incredibly positive shopping experience. I look forward to my new furniture in the next few days, and will be sure to come by when I need to add a few more pieces. You are both valued and appreciated.
Christy was awesome. Ask for her if you’re looking for excellent, knowledgeable service. Truly outstanding.
Very helpful professional staff happy to shop there
Fantastic ...
I want to start off by saying my sales representative, Jonathan Perez is the best ever! Every single Ashley homestore in south Florida needs a "Jonathan"! He was very professional and polite with me and mine. The showroom was beautiful. I recommend everyone to ask for Jonathan when they come to Ashley homestore davie! He's the best ! He deserves a PROMOTION and his own store.
Excellent salesperson. Very knowledgeable and friendly.
Franky.....was the best And jordan was amazing and knowledgeable I will alway return to Ashley as long as they are there
Customer Service is great and helpful. Price match guaranteed. Everything I’ve purchased has been great quality, why I keep shopping with them.
The store has a nice ambiance and The person that Assisted me (Sharon) was very helpful and nice. A great experience
If I could give zero stars I would. DO NOT BUY FURNITURE FROM THEM!!! I ordered on Oct. 23rd and was told 6 weeks. When they showed up there was no couch as it was on back order ( never got a courtesy call). They also didn't have my five piece table accessories. They told me I already got them which I have not. I was told I would get my couch on Dec. 19th. I made my monthly payment today and called them to see if it could come earlier. They told me no and that it was pushed out to Dec 31st. and that was not even guaranteed just a suggestion on their part. I have called the store 5 times and the manager is always out to lunch or in a meeting. I also emailed my sales associate and he never replied. They are scam artist and at this point I am going to seek legal action! HORRIBLE HORRIBLE CUSTOMER SERVICE!!! It is unacceptable!
Salesman Sal Atari at the Pines location was extremely helpful, knowledgeable and honest throughout my whole process. The entire staff was very nice and accommodating!
Horrible service. We have been waiting two months for our couch. When we ordered it we were promised a one month delivery, then for two days of mild rain from the hurricane the delivery was off put for another month. Now, because of Black Friday, we have to wait yet another month for one of our couches to be delivered. Even though I had been waiting since October, the sales of Black Friday were made a priority costing me my couch. Horrible service so not recommend buying from Ashleys. I have family in orlando who had they’re furniture delivered broken and the ashley employees would not return them.
Cristy provided us excellent customer care. She listened to what I was looking for and showed me pieces that were what I described. So grateful for something that was easy and enjoyable. Thank you Cristy @ the Davie location
I just visited Ashley HomeStore in Davie to redeem a store credit and had the best experience. Frank, my store associate was patient, kind and helpful and the experience will bring me back in the future. Thank-you frank for your assistance!!
I have been trying to purchase a bedroom set for past 2 months and has been difficult online to get the whole suite because some pieces out of stock so I decided to call the store. I spoke with salesperson Sharon and she was very helpful
Great customer service from Sharon.
Rayo is the best saleswoman.. very caring
So far so good. Cute couch! Matt was great!
Everyone was extremely helpful and friendly. Jordan, the store manager, was readily available, courteous, and friendly. Motunrayo (Rayo) Ayodele was absolutely amazing! She was so patient and helpful. I went in to purchase furniture for my new home. I couldn't have asked for a better sales rep. She wasn't pushy and took the time to explain each product feature, charge, and process for payment. I haven't encountered such a friendly sales team in a verrry long time.
Excellent and professional costumer service by Mrs Motunrayo, she’s very kind to indecisive customers like me. She Guided and helped me to what I needed and wanted without pushing.You are a beautiful soul with a LOT of patience. Also to her manager who was making sure everything was going smooth. Thank you again.
Great customer service, very clean. Reasonable prices along with great benefits.
Excellent and efficient service
Great prices!!!!;
Sheron was kind. She helped me immediately. I had gone to your other location because of my friend but I live in this location 33028. I will continue purchasing my future in this showroom at this location with Sheron
Great furniture shopping experience. Staff was knowledgeable and helpful while giving us the space to shop. Highly recommend Christy!
Matt Olivera was absolutely excellent! He found me the product I needed, and made the process fast and easy. Very friendly staff and the quality is top notch! Highly recommend shopping at Ashley Davie.
(Amended review): +1 star for friendly and professional delivery staff, and all furniture arrived on schedule as ordered. City Furniture's customer service was very solicitous since the original review, but sorry to say we never did hear back from anyone at the store. We were left no choice but to return to the store just to get answers to our questions. Ended up speaking with the same sales associate who would not return our calls or emails, but he only pointed the finger at his manager. Shame, because a simple returned phone call or email would have been such an easy way to avoid a negative review. Only 2 stars because... The sales staff was helpful and friendly when we were in the store making a purchase. However, I have tried to reach them with a concern about my order and they have been non-responsive. Sales associate will not return calls and tells me to contact via email, but has not replied to email either. I asked to speak with a manager, but got the busy holiday weekend run-around, and was even told they are busy with customers. Am I not also a customer?? If you buy from the Davie, FL store, check your order carefully before you walk out, because that may be your last chance to speak with anyone. It is very frustrating, but seems I will have to return to the store to speak with someone.
Awsome Show room in Davie ! I can only say good things about my purchase experience. Aieysha was very professional and patience. She helped me to go through the purchase process so smoothly that in less than a week I got my patio set installed and delivered. The Easy Isle Set is amazing and I recommend it 100%. Great look and quality.
Christy was great and helped me with every step along the way. Amazing costumer service
I wanted to give this store half of star the customer service its been really irritating. We bought a dinning table not less than a year ago. Three of the chairs broken and unstable, my mom called for them to come and exchange the broken dining table and they told her they do not offer exchange for a broken product. Instead, they came to our house and "try to fix it". This been going for almost a year. This is really disappointing for this store they spent tons of money for this dinning table yet the service was wish store quality. Customer service terrible and unprofessional for an "high quality store."
Sales representative was courteous, attentive and patient. We were not rushed into a decision, and the manager also worked closely with us to obtain the desired product. Prices are also competitive, and several payment optipns or discount available.
Extremely helpful and knowledgeable! My sales associate Motunrayo Ayodele was very patient with me and worked with me on everything I needed! Definitely will be going back again.
Excellent!!!!
Very friendly employee's and able to find what we where looking for and definately tell all of u to check what they have in store.with extra percentage off.
Went in to Ashley today, for a new living room set. I was assisted by Sheron Cameron Bewry. Sheron was a ray of sunshine, very pleasant, patient, and knowledgeable about home decor. Thanks Sheron
My experience with Ashley HomeStore furniture was an excellent experience. I will continue to purchase from them special thanks to Rayo for all her help an understanding. Great sales person
Great experience at Ashley’s....see Christie Reynolds-tell her I sent you...picked the right mattress!
Service was okay, but the order was incorrect. I ordered a full size bed and they sent me a full size bed and frame but the box spring they ordered queen size.
I worked with Jonathan Perez and he was very helpful and knowledgeable. He answered all my questions and didn’t make me feel rushed to make a decision like other stores. Great service!
The representative was patient and provided great assistance with me select my furniture.
Justin and Josh was amazing Salesmen. They took the time to explain every aspect of the bedding. Great Service Gentlemen.
Frank our Sales Associate was awesome...helped us find just what we wanted
Kind, speedy service with lots of selection! Love their dining room sets!
We went to Ashley HomeStore just looking and were greeted by Aieysha. She was friendly, knowledgeable and professional and in the end we ended up buying a beautiful bedroom set. We felt safe shopping as everyone was wearing masks and observed social distance.
Great service from Oosha!!
My experience at the davie location was terrible. The table set I wanted to purchase was marked at 300plus with the website price being 246. When I brought this up they kindly price matched my item. But to my surprise they tagged on a protection plan without asking or my knowledge of it bringing my total to 294. Sheron Cameron bewry also Informed me that if I had it delivered to my apartment that the shipment would be left on the first floor of an apartment complex which to me is unacceptable .when I found out I could simply order through ashleys website at 264 total shipped to my door directly I decided to do a return . The woman sheron who helped me that was so kind to me when I was purchasing had an attitude shift after I explained I wanted to return my item. She didn’t even offer to match the service they had online and then hit me with the reason why I paid more for the item being the protection plan. Extremely unprofessional .
My wife and I were just looking to get some new ideas for remodeling and new furniture. We looked at everything... then just about the last thing we looked at...fell in love with a bedroom set, and with the help of the manager and trainee, we customer made our bedroom set. They were very helpful and pleasant. We really loved the fact that let us roam around and look without them treating us like shark bait... lol... kind of how they do at car dealerships. 2 Thumbs Up 👍👍 Thank you Justin!
Jonathan was a joy to work with! He went above and beyond helping us out. The store was very clean and organized.
I love this furniture store. They have diferente styles and they treat you like a family.
I bought a sofa from Ashley Furniture on July 5th and they promise me that they would deliver it on July 13th. Today is August 18th and I have not received it yet. Each time I call them (because they do not call you) they set a new delivery date (4 times to date) and they haven't comply. This company is completely irresponsible and I won't buy nothing again from them. I just want to get my sofa (the last update said that I should receive it on August 22nd) and forget this company. If you need something immediately, DO NOT contact them, because probably they won't assist you.
We love purchasing from Ashley Furniture. The store manager, Jordan, at the Davie showroom, was a pleasure to work with. Extremely professional and very patient when working with my 90 year old relative, who was looking to buy a recliner. Love the service, love the merchandise and love the delivery.
Great service! Alexa was great. She was patient and knowledgeable about the mattresses and other furnitures.
Great experience! Francisco was very professional and helpful. Thank you
Beautiful furniture the sales rep was kind and professional I just love Ashley Furniture
Nice store and the staff is really kind and helpful. Alexa helped us and was awesome. Very informative and patient. Thank you!
Today my wife Sharon and daughter Kimberly and me went to Ashley's. Because we had made numerous purchases previously, we want to use the same sales lady. Her name is Sheron Cameron-Bewry. She is very professional and knowledgeable. After listening to our needs she was able to take us view the products we desired. She is a delight to work with and a true asset to your company. Thank you again Sheron and thank you Ashley Furniture making such a remarkable individual on your staff. Jim, Sharon & Kimberly
My sales person was over the phone . She was very helpful and personal. I highly recommend Ashley Furniture for your needs! Thank you Iesha!
Stay away from them!!! Worst experience ever! Bought a king size bed and a king size memory foam mattress last month. It started off with the mattress not straightening to how it’s supposed to be. The bottom part of it was curved up. Getting a hold of customer care has been an absolute nightmare! Hours of waiting for someone to pick up. If you leave a number to call you back - they never do! A MONTH later they sent a replacement and then we find out by the installers who delivered it that It’s actually the wooden bed rails that are defective. We could actually see how bent they are (curve upwards) which makes the whole lower part of the mattress bounce up. Another two hours on the phone to have someone from customer care pick up and now I have to wait another two weeks for someone to come look at it! Store managers tell you to deal with customer care directly. Then customer care treat you like another number on their list and don’t care about how frustrated you are. This experience is absolutely unpleasant and I do not recommend shopping with them!
Good prices ,good staff, good furniture
Super dope!!! Jonathan was very professional as well and very personable. Instantly hit it off and helped find the perfect table and accessories. The guy's a champ!!!
I had a great experience today when I made my new furniture purchases for my new place. My salesman Dario was kind and knowledgeable it made the process less painful than what I envisioned it would be going in. We are excited to receive our new purchases to go along with our new condo purchase.
Salesperson was very patients and professional and most importantly helpful with our final decision in letting us choose something we liked.... that you for all your help.... ...
Excellent service from Jonathan Perez. Very helpful and professional. Thank you!!
1st time in this store and was greeted by Sheron Cameron-Bewry who was professional, helpful, knowledgeable and patient with my concerns and questions. I absolutely loved the selections, the prices and availability of the products I loved. I was so used to RTG but had been disappointed with lack of selection recently as the reason as to why I came to Ashley and it was the best decision ever!! They had specials, gifts, 0% finance on top of great prices, cleanliness, and safety precautions. Excellent quality and was able to browse the store unbothered and Checkout was quick and mobile. We absolutely loved Sheron and will share our experience with all our friends and family. She is our new go to person for all future purchases.
Jonathan Perez was a great salesman, he gave us excellent service while respecting our space.
Quality furniture and professional service
My experience was the best. Very professional and fantastic customer service. My salesperson Mr Atari...one of a kind. The floor manager extremely generous and courteous. Thank you I’m extremely happy with my purchase and the quality of the furniture.
My shopping experience at Ashley Furniture was fantastic. There was no high pressure sales like in other furniture stores. The sales person was very helpful and knowledgeable. I be back for other furniture purchases.
Alexa was a pleasure to work with. She explained everything in detail and took the time to ensure that I was happy.
Sharon Cameron was very rude when we first got there, but thank God for Justin Foreman that save the day & we purchase & we be doing more buying again. As long as Justin takes care of us.
Everything was going fine until I was finishing my purchase. It was explained to me when we first arrived that the promotion did not involve any down payment. Upon completing our purchase of our bedroom set, the young lady tending to us told us that we needed 10% down to receive the promotion. That ruined my mood when I was supposed to be happy that I purchased a new bedroom set.
WOW! Justin Foreman provided us with exceptional customer service. I genuinely believed he was the manager there. Thank you so much for being so patient and helpful during our entire purchase. I will not be going anywhere else to buy my furniture, I do live in Miami but I don't mind making the drive. I had such a positive experience. He had the answer to all of our questions and concerns. Ask for Justin, you will not be disappointed!
I loved my experience at Ashley for this reason. My saleswoman - whose name escapes me - was just the type of salesperson I like. She greeted us, introduced herself produced hand sanitizer for us, then proceeded to ask how she might be of help. After explaining what we were looking for, she then escorted us to the appropriate area and allowed us the needed time to look around, compare and make our decision. She didn't pressure us, but was there if we had questions. The best part is she didn't try and sell is anything by telling us they're selling a lot of a particular product. I can't stand that tactic, it has no bearing on my decisions. Unfortunately I don't remember her name, but it appeared it might be African or something of that nature. Thanks Ashley.
Awesome experience!
Great customer experience.
Sal very professional a hell of a Salesman I would recommend him to any person it was really nice shopping there thank you again sal
As a first time customer at Ashley's I was extremely impressed with Mrs. Adams. We visited the store actually within the last hour of closing. Nevertheless, Mrs. Adams welcomed myself and family in with "warm personality". During our walk through our direct design and choices of a new addition to our home was achieved. Finally, our checkout was paperless and safe. Thank you so much Mrs. Adams and Ashley Homestore, she's a true keeper.
Poor communication regarding warranty credit. They came off as dishonest as were were repeatedly quoted a different price. Had I not questioned the final bill I would have ended up paying more in addition to the credit available.
Great service and follow ups. Thank you Justin for stellar customer service.
I love this furniture store . The staff is very nice and knowledge of their products . I recommend it very highly .
Best service ever!! Justin Foreman was awesome to deal with. He listened to what we needed and worked with us. If you are in need of furniture, I highly recommend that you go to Ashley Furniture in Davie, Fl. and ask for Justin Foreman.
(Translated by Google) Neuris Gonzales excellent saleswoman With us, who was aware of everything, her charisma was incredible, very happy and very attentive, I loved it and next time I will attend to her again because she fascinated me. Thank you very much for your attention !!! (Original) Neuris Gonzales excelente vendedoraCon nosotros, que estuvo pendiente a todo, su carisma fue increíble muy alegre y muy atenta, me encantó y la próxima vez vuelvo a atenderme con ella porque me fascinó. Muchas grax por tu atención!!!
I usually come to this store every time I need to change my furniture, I was there this past Sunday with family and I was surprised that I witnessed how this employee was yelling at another. i had to asked because was the first time I see this particular employee and for my surprise, She was the Manager. This is the first time I see this happening, wow how unprofessional. ( my star is for the services on that day)
Amazing experience today at Ashley Home Store. My Sales person is a great communicator. She was available by phone after our visit and was able to answer all my questions. I returned to the store to complete my purchase and it all went exactly how she said it would. So grateful for all of her help. I can’t wait to get my daughters new bedroom set.
Ask for Jon.
Sergio did a great job.
Sales person Sharon was very helpful and took as much time as I needed with me. Thank you for your help will definitely return! Desiree
Jonathan went above and beyond to make sure we ordered everything we needed. Please ask for him when you go. He's great!!!
Johnathan is the perfect blend of professional and host. He knows the products, advocates for you and really focuses on what the customer wants. He is friendly, patient and hospitable. We will ask for him by name when we return!
Everything was Excellent
I called with an online issue in purchasing a desk. Jordan immediately helped me and price matched the online sale price. Awesome customer service!!
Justin & Jordan are excite Sales Reps, they make sure you have all the information on the item you are looking to purchase. Professionalism at it's best!
Our Sales person Motunrayo Ayodele demonstrate patience, understanding and knowledge in finding us a bed and mattress for our son. We bought furniture from Ashley before and have visited other stores, but she convince me that Ashley service remains the best in the furniture business
We were blessed to have Lisa Blenz, manager, as well as a regional manager assist us! Both were exceptionally friendly,professional and helpful. Had a great experience and got some fantastic, beautiful furniture! Plus great Memorial Day Weekend discounts😎
Our sales person, Usha, was very help and answered every question we had with ease. You could also tell that she knew what she had in the store and what matched what we were looking for.
Sale person very knowledgeable about her product.Handled the whole process without excitation and a timely way. I was very pleased.i will recommend to my family and friends.
Justin foreman helped me during an appointment during COVID-19. He was very knowledgeable and proactive about my questions, concerns and available offers. He helped me pick out a Tempur-pedic mattress and made the ordering and delivering process fast and easy. Will definitely buy again at Ashley’s due to the amazing and pleasant customer service which is hard to find nowadays!
We decided to go look in Ashley furniture for new living room furniture. Our old furniture was 15 years old. We decided on the Boxberg set and bought our first ever power set. It was more than we suspected but set is very comfortable. We feel like we really upgraded our living room.
I always shop at Ashley's they have a big selection. This time around Sharon the sales representative was very nice and knowledgeable. She put up with myself and my crazy wife. Thank you so much and God bless.
Justin was very friendly and helped me with all my questions
Sales associate was ready for the appointment, and he was very knowledgeable of my expectations on item I was looking for. Even he removed one item of the sectional I was contemplating to buy to make it look same way will be looking at home when arrives.
Could have not asked for a better sales associate. Very patient and excellent personality. Very respectful of customers opinions. Knowledgeable of inventory and posible alternatives. Not pushy and very resourceful. Very respectful of new social distancing guidelines. Would recommend her without a doubt. Thanks for your assistance.
I wanted to take the time to show my upmost appreciation for Seda from the Ashley Furniture Davie location. She went above and beyond to provide me with the most exceptional customer service and I could not thank her enough! Buying furniture can become very overwhelming but Seda remained kind and helpful throughout it all which made my experience feel like a breeze! If you ever have any needs or wants as far as furniture is concerned, look no further because Seda is more than willing to help! THANK YOU SEDA
A very seamless experience for purchasing an item at Ashley that needed to be priced matched! Outstanding customer service and the transaction was completed in a timely manner. Ashley, the representative I spoke with and dealt with, was very knowledgeable and provided great customer service.
I bought a leather couch that wrinkles more than a grandmother. Since my review, I was contacted by Ashley Furniture who agreed to exchange my couch to another manufacturer. That's why I decided to change my score. Thank you Tommy for all your help.
The store manager was very friendly and knowledgeable about the merchandise. Sergio greeted me pleasantly at the store entrance and encouraged me to take a few minutes to look around the store and he would join me to answer any questions I may have. Paperwork was completed quickly. I’ll definitely go back.
Great service. Tha associate Cameron was really nice, friendly and just found what I want. Everything went smoth..I 'll back for sure.
I came with a budget in mind to spend and was only looking. Dave was super professional and patient he gave me options and because of that friendly service I paid double of my. Budget. Highly recommend to see Dave and looking forward for my delivery
Great place Jewels was extremely helpful and assisting me without pressure for a sale!
Ashley furniture store is amazing ! Not only do they price match but they help you get the best possible deal. No wait time wonderful associates
Robin at the Davie store was simply amazing. I was quite indecisive but she was patient and was awesome with my boys as I showed them and asked their opinions as well. She listened and allowed me to arrive at my decision without making me feel rushed or like I was a bother. She’s a true asset to this company!!!
My experience shopping at Ashley furniture was great. The general manager Cesar was extremely helpful and had incredible customer service!
We were taken care of by Neuris Gonzalez and her CS Manager who were both very accommodating, nice and helpful! Thanks Guys!!! I'll let you know about my mattress and delivery shortly!!! Thanks! Opal Parkins
Great experience. Sal was very patient, knowledgeable, and a fantastic listener. Will go back for all of our furniture needs. Thank you
We met David Mai in June 2019 when we went into store to purchase a bedroom set - and he is a very nice person. We returned yesterday February 28, 2020 to purchase an adjustable base for our bed and we asked for David because he is very good at what he does.
Staff very helpful and friendly and not pushy. Very respectful!!
This place was amazing, Caesar my salesman was very attentive, my wife got exactly what she wanted in seconds, we were in and out he even helped us get the dresser in our vehicle, he was very helpful 5 stars all day
(Translated by Google) Sorry Ashley, the furniture is nice but poorly manufactured. Imagine that the screws of the chairs in the Dining Room fell alone! (Original) Lo siento Ashley, los muebles son bonitos pero fabricados de forma deficiente. Imaginense que los tornillos de las sillas del Dining Room se cayeron solos!!!!
I was very impressed with their wide selection of living room furniture. Their uniqueness in style and comfort seperates them from the rest. After searching the many different furniture chains here in SoFlo, I can certainly, and honestly give my opinion for best furniture here in the south.
Be aware that they will not tell you about price matching. They will add delivery fees. They will add protection plans that aren’t required. If you pick up your own furniture be prepared for a horrendous ordeal. I wouldn’t buy from this place ever again.
Bought a bed frame and head board. Nilda was very courteous and helpful! Thanks again!
This location is the worst. I bought furniture there in April and didn’t get everything until this month August 2023. Apparently, I picked up my furniture when I paid to get it delivered. This wasn’t the first incident. It occurred twice. There’s something fishy going on over there. If I could give them a minus zero I would.
The sales representative, Sal, is amazing. He explained everything clearly and professionally. We will be back to buy more things from Ashley forniture and bring more friends and family. Thank you very much.
David- the store manager was very helpful during my recent visit. Very informative and knowledgeable of showroom pieces. I would recommend this location.
Salesperson was very nice and helpful. Always have great selections.
Nice SELECTIONS, BUT I RECOMMEND YOU CALL THEM FIRST TO SEE IF THEY HAVE THE PRODUCT AND COLORS YOU NEED, AS SOME STORES ARE INDEPENDENT AND MAY NOT HAVE THE ADVERTISED ITEM'S OR COLORS ON DISPLAY.
My experience was very welcoming and fun...
Great salesman!!!
Over the past 2 years we have purchased 2 full apartments of furniture from Ashley. The Sales person was super nice during the whole process. He talked us into purchasing the furniture extended warranty In case anything ever happened to the furniture they would come to the house and if they could not fix it they would replace it. It was not cheap, a few hundred dollars more. Since the sales person guaranteed us that it covered everything, we decided to go ahead and do it. Fast forward a year later, a part of our couch got ready dried and started to rip. We do have 2 dogs. When I called to use the warranty, it was a total nightmare, first I send them pictures and open a case which they were suppose to call me In 24 hours to set up an appointment, nobody called, I did it again, nobody called again. A month into it, I called and finally spoke with someone who asked me what had happened and I told her the truth that we have dogs, and the couch is ripping. She said that was NOT covered. She said it was listed on their website. Bottom line ! The sales person lied to us, he knew we have dogs, we even shared dog pictures, and I even bought his dog a gift the next day. They should not lie to people to get them to buy their warranty. We feel like we got scammed out of a few hundred dollars. DO NOT BUY THEIR WARRANTY or you will be scammed also, your better off donating your money to charity.
New post Just bought tempra pedic mattress with a bed frame and night stand. Will be purchasing the rest of the set too.Johnathan Perez is terrific. Prior post. I went to Ashley's last night. Needed a sleeper sofa. Sal at the Davie store helped me find one for me. Love the friendly workers love the furniture. Last year I bought my living room set. Even all the deliveryman were goob. I am a Happy customer and when I am ready I will get my bedroom set at Ashley's.i now have new porch furniture. Getting the coffee table to match tomorrow I am very a happy customer. Johnathan my salesman is terrific.
We have purchased our bedroom set from this Ashley location and have also been in looking for new pieces several times. Each time we have had great experiences and customer service. Overall a great Ashley store!
Helpful folks.
Jonathan Perez welcomed me at the door and after giving me space and time he helped me with my purchase. He made it a real pleasure to shop today at Ashley’s. Thank you!
Our salesmen, Jonathan was a great help and very informative. I have been looking around and was so pleased to find everything I needed at Ashley furniture and more. Great quality and prices!
Questionable sales tactics and deception. Filed a formal complaint and, yes it is a big deal.
Good prices and a very good selection.
They have great deals
A very professional establishment with knowledgeable sales people who refrain from pressure tactics. Overall, a very nice experience. They carry quality merchandise.
Myself and husband came into Ashley looking for some furniture for our home and was pleasantly greeted by Jeweles, she is extremely polite and does not hover over you while you are browsing which is why I highly recommend doing business with her!
Pleasant store, knowledgeable employees, great quality and good prices. They can have a little more of variety, but overall a great experience. My delivery comes tomorrow, only a couple of days from purchase date. Can’t wait.
Cesar was friendly and professional. Great experience
David was great. He was very informed and his mannerisms was the most consistent I’ve seen in a long time. He made everything clear to us throughout the process. He made our experience great.
My husband and I have been in this store twice in the last three days, and each time has been a pleasant experience. Each salesperson we encountered was courteous and friendly. Our sales team was Sergio and Cesar, who is also the General Manger of the store. They both were absolutely fantastic. Cesar especially went above and beyond for us to help us pick out a new bed set and couch. He even went as far as moving different furniture pieces around a bed I was interested in in order for me to see how each piece looked together. I went back and forth for over an hour trying to find the perfect set and he and Sergio never made me feel rushed or like I was being a pain. They both were patient and kind. Cesar went above and beyond for us and we are so appreciative. I will definitely be returning as we start furnishing our new home.
Such a wonderful store with lots of options! I bought and living room set and bedroom set. Go and see Neuris, she is extremely helpful and let’s you roam around without being overbearing. She helped me so much find exactly what I was looking for and I’m so excited to see it all come together!
In-store and over the phone was very happy with customer service.
No problems here
Although I did not purchase anything the employees were very
First time in a Ashley Store. Found what we were looking for our Sales Rep Neuris Gonzalez Was very helpful. The best part we were able to it the same day within a hour ar the pick up location.. Fast service at the pick up. Nice and efficient. We we very pleased. Thank you again
The sales rep was very helpful and knowledgeable. Our delivery was received on time and they were very friendly and accommodating.
(Translated by Google) Magnificent beautiful furniture and an excellent attention, if there were more stars I gave them all, I loved it 👍 (Original) Magníficos bellos muebles y una atención exelente,si hubiera más estrellas se las daba todas,me encantó 👍
Asociate Gabrielle and manager David are amazing, what great customer service, very friendly and professional. Do recommend this Ashley Furniture store if you will be purchasing any furniture or mattresse.
Doug Williams is the best Salesman. This is our 2nd purchase with him and I always enjoy the welcome . We are always happy with him. 👌🏾😁
Walked in and was helped immediately. Nilda our sales rep was very knowledgeable and helpful. She took us straight to what we wanted to see. We were done in less thank half hour.
Perfect service Gabrielle was the best! Patient. Helpful and knowledgeable. Will come back for more items.
David was very helpful and took care of us right away - honored the online price for the item we were interested in and the whole transaction was painless.
David was extremely helpful on the phone, got me my items to pickup quick. Usually these types of experiences are a hassle but this was easy, will be seeing David for all future furniture needs there. Thanks!
We had a most rewarding experience shopping at Ashley Home Store today. But not unusual as we have shopped there many times over the years and feel very comfortable with the professional staff and quality products. Our sales representative Sharon was informative and able to answer all of our questions. Making it very easy to choose the proper bedding we desired. Arrangements for delivery were very agreeable and we couldn't be more pleased with our purchase. Yes, we will come again and again, it's a wonderful place to shop.
Jonathan Perez is an excellent salesman. I told him I just wanted to look around and sit on some couches for a perfect fit. He let me wander and checked in periodically. When I was ready with questions he was very knowledgeable and explained everything, from fabric, cleaning, warranties and pricing. Would recommend him highly. Was very happy with my purchase.
Ernest was great! Efficient and friendly!
Great customer service.
Great and smooth experience purchasing furniture! Very happy with our purchase!
I walked in, Jewels approached me and she really went above and beyond!!! I ended up calling back and she processed my order over the phone and it couldn't have been easier. She is a real delight to work with. I will definitely be coming back for future furniture needs!!
They will sell you items they don’t have in stock AND go as far as to call you to schedule a drop off date without telling you that it isn’t currently in stock!!! I waited all day at home, had to take the day off from work since their delivery schedule is any time between 9am and 6 pm. When I called, they said they had tried to reach out ONE TIME the day before. No voicemail, no emails.Terrible service!
A-1 Service no bait and switch. Very professional yet comfortable environment. Outstanding selection of inventory with matching sales associates!!! Kudos! I will be back.
We were helped by Jonathan Perez. He is a great salesman and helped us out from beginning to end. The store was very clean and easy to manage through. Will definitely shop here again.
Great customer service! Made me feel good! Jonathan gave us our space and provided excellent customer service
Our sales person, Gabby Wynter, was great! Very helpful without being overwhelming. Let us take our time to view the furniture at our own pace, and was available for any questions needed. Attentive without being pushy. Prices and financing Options were also some of the best we saw. Would Definitely shop there again!
Let’s start by saying I was very happy with my sofa set purchase. Until after I picked it up. Once I backed it at the house we notice a tear in the leather. We tried calling our sales person the moment we noticed the issue. No answer to his ext so we left a message to call us back. No call back. So we called the store twice and each time they told me they would make sure he calls me right back. No call back again. Ended up calling customer service. They were able to reach him and finally received the call back I was waiting for. But my answer to my damaged sofa was that it’s my responsibility to load it back onto my truck and drive all the way to the warehouse and exchange it. It would be more understanding if I wasn’t told from the salesman “ call me if anything is damaged and I will take care of it right away and get you a replacement” literally before I finished signing all the paperwork. I was told by the customer service representative that the salesman had the authority to override the delivery fee so we could swap out the damaged furniture for my inconvenience. Once I spoke to him he told me that was incorrect and he has no such authority. It’s been a very disappointing situation. The only good thing I can say is the buying transaction went very nice. I was planning on purchasing more items for the house from there but I’m not too sure after this.
Christine was very knowledgeable about the different things I was inquiring about especially the mattress . Very cordial and patient, I absolutely enjoyed my experience in that store . Will be back shortly to purchase my mattress.
We had the pleasure of dealing with Gibson the manager at Ashley’s and he was just amazing! We already knew what we want because we had so research on line. Fast transaction and was able to get us the must discount.
David was amazing. He was very helpful and and answer all the questions we had. He made us feel very comfortable and help us with our vision. Great person overall.
David was very helpful, best customer service ever!
Great attention!
I loved the service I received in the store, especially , very professional and attentive! I will definitely buy again and recommend them to all my family and friends!
When I first walk In the store today, no one was around . This Beautiful young lady walk up to me on second level and gave me Super Customer service and help me find the furniture I was looking for online and honored the same price. I'm so Happy I came in the store today and next day delivery ❤
I didn’t buy anything from there but my daughter loved it . And I did find it not that expensive. :)
Great decor items Knowledgeable personnel Fair prices
My family and I had the pleasure of working with Gabby Wynter at the Sheridan store. She was patient , knowledgeable, and provided us with great customer service, plus she was a doll with my kids. Looking forward to receiving my cozy couch.
Very pleasant and informative. Got my livingroom set with tables and lamps for 1500.00. Awesome.
Great experience. Very knowledgable salesperson.
I was greeted at the door with a sign that read same day 7 days a week delivery everyday. I was disappointed that at 2:00pm “No trucks were available” also was told that we will not get our items until Friday and it was Sunday because “it’s that time of the year” we are very busy...so I drove my truck to Tamarac to pick up the items they asked me for the order number I was told I would receive an email from my salesperson well I never got the email. Thankfully the warehouse was able to locate it with my Phone number after waiting in the pick up line for almost an hour.
Great service and great selections! I never feel pressured when I go shopping for furniture at Ashley’s by the staff. Highly recommend! Gabby Wynter and Mrs. Auguste are fabulous!
I just bought something from here
Amazing sales person! Jonathan Perez not only knowledgeable but very attentive and friendly! Pleasant experience
Great experience at Ashley Furniture! I highly recommend!
Five stars to The best Sales person I have ever met Melodie Auguste, she is a young lady very nice and honest. She answered all questions about materials and quality, she let us look through the store with out putting pressure on us. We had gone to many other furniture stores and didn’t have a pleasant experience and the prices were ridiculously high, our last furniture store was Ashley and we got exactly what we wanted with the help of Melodie and the price was fair. By the way this was the first time I went to an Ashley Store, I had never been there before because I thought it was going to be the most expensive furniture store in my surroundings and surprisingly it wasn’t.
Ashley help me find what I was looking for I was satify with a purchase I made thank you
The Salesman was very knowledgeable and friendly! Got his card so that I can request his help on future purchases.
My experience at Ashley Furniture in Davie was great! You will find the best sales people, furniture and prices here! My whole house is Ashley Furniture!
(Translated by Google) Ernesto was very kind and patient with Us. Excellent experience! I recommend this place 100% (Original) Ernesto fue muy amable y paciente con Nosotros. Excelente experiencia! Recomiendo este lugar 100%
Great experience! Walked in a little after 7pm & walked out at closing (9pm) with a bed set & diner table. Funny thing I went to 'Rooms To Go' twice & it just didn't happen! The prices at Ashley's was WAY better! Go get your furniture here! Also big thanks to David! He was beyond great with helping me & my wife. Great salesman with an amazing attitude even when it was closing time quick & simple & straight to the point & making it happen thanks bud! Get this guy a raise!
Great service by Jonathan P.
The delivery guys were on time and fast but not careless.
My wife and I recently purchased furniture from Ashley and were extremely pleased with the whole process. Our sales associate Doug was extremely knowledgeable and helpful without being pushy. We had visited a competitor the same day and were bombarded with over 20 different people trying to get us to buy furniture from them. I walked out and went right to Ashley where I felt welcomed without being bombarded. I felt that the selection in the showroom was outstanding and the prices were very reasonable. Doug was so helpful in finding me the correct recliner that was both stylish and supportive for my lower back. I highly recommend this store and Doug Williams to anybody who is looking to purchase furniture.
My sales rep Doug Williams was attentive and acknowledged my desire to stay within budget although I push pass my budget but it was still a great experience. He didn’t pressure me, he listened and delivered!
Very friendly service
Gabi and the staff are amazing . Great first experience with Ashley Furniture
Ernest was a great help! We went in looking for a couch and he helped us narrow down our options for something that would fit our needs. He introduced himself in a warm and professional way and let us roam around. While we were roaming around my bf and I fell in love with a dining room set. He kept us focused on our purchase for our sofa first and then gave us options that included everything we wanted. He wasn’t pushy at all, and my bf and I felt that he really had our best interest in mind first. We are excited to receive our new sofa and dining room set!! Thank you so much Ernest!
Excellent customer service. Ashley spent time with us to be able to meet our requirement. We found what we want
Good choice of furniture 👍🏼 Happy with experience
Have a wide selection of products
Love this store!!
Had a very pleasant experience. Staff was nice and helpful. I especially like that I was left to look and not have staff hovering. Staff was there to assist and answer questions. I would like to thank Gabby for her help with our purchase. Gabby very professional a pleasure to work with. I would recommend that if you need furniture or accessories that you give Ashley HomeStore Davie a try.
First time Visiting and buying in this store Awesome service great collection.would go again and again and again!
I always go back to Ashley. Quality furniture. Mr. Doug, sales rep is like an old family friend. Solid and stylish furniture.
Just finished speaking to my mom about an aggressive and belligerent delivery tenant whom yelled and stormed at my mother over confusion on his part and the companies part. Also, in the process he damaged parts of our stair case and newly laid flooring. Will be speaking to corporate and escalating the issue first thing in the morning. This is absolutely disgusting and pathetic and we expected the company to do better. Shameful.
Good
Salesman Earnest was professional, helpful, and patient.
Service was very good, and professional. I will return and shop again.
My 5 Stars go to Ashley Tunstall, our sale associate. Kudos also to the entire staff that I have only spoken to on the phone thus far but intend to drop by the store soon. Toni deserves special mention as well! Everyone was always professional when I called the store. We were away from home when we ordered the furniture and Ashley was our point of contact. Ashley is professional and with the friendliest personality I have experienced in my 66 years. Her most impressive quality was communication - answering any questions in record time. She is an asset to the Ashley HomeStore team!!
My sales associate was David, and I truly felt like I was shopping with my best friend. The vibes in this store are positive and sincere. I had a great time searching all the options and matching my new stuff. I will be Back each time I upgrade. LOVED EVERYTHING & EVERYONE!!! David and Toni are exceptional!
After writing a negative comment and giving Ashley one star, I have too admit it that they fix my issue and thanks to Kari from customer support, I am satisfied customer with my new and beautiful furniture. From the sales person at the store to the delivery people and the follow up from support to make sure my furniture was delivered in a timely and professional manner was refreshing. Again, thank you Kari. Ashley is lucky too have professional representatives like you. This customer will be back soon 😁🤗
Beaux Beard is the ONLY reason we bought and will continue to buy furniture, at Ashley HomeStore. We could have left Ashley and continued to shop elsewhere, but it was Mr. Beard's experience, savings advice, and amazingly friendly personality, that anchored us with Ashley. Beaux Beard deserves a raise!
Nice store, friendly salesman. I did not find what I was looking for.
Great service!
This was simply one of the beat sales experiences I’ve ever had. My family and I had just moved to the area and needed furniture for our new home. We decided on Ashely’s and could not have been more satisfied. The sales rep Jeff was amazing and incredibly knowledgeable. He made us feel at home and even more comfortable with every decision we made. I strongly urge anyone who is in the pembroke area to talk with Jeff at Ashley’s, trust me you will be amazed. The experience definitely left an amazing impression with me and my wife that we will never forget.
Greeted with a friendly employee named Ashley, would go back again
Dulce was awesome!!! She helped us the whole way through and helped us pick out our brand new couch for our brand new house.
The absolute best customer service I’ve had in years. Kari from customer service went above and beyond to take care of my needs. Recommend them to anyone looking for furniture.
Great experience !
Think about what experience you want when buying furniture. All your items to arrive, nothing to be missing and a pleasant experience of redoing your home. I mean buying furniture is so expensive and when you decide to go about doing it you want it to be enjoyable. However, the experience I have had with Ashley Furniture is nothing close to enjoyable. I ordered a bunch of furniture from the company for my new home that my husband and I purchased. When arriving for delivery I was informed that our new mattress has been missing since last Thursday, and cannot be found, you would think they would inform us of this mishap before delivering everything. The truck driver wasn’t even aware of this issue. The receipt listed 15 items but there were only 14 on the truck. So we start calling Ashley to find out what has happened, I was rudely informed by the Florida shipping center it was not their problem because it had left the warehouse. Who says “it’s not our problem,” when you’re the company responsible for the furniture? Then I call Ashley Corporate and was informed the store in Davie, Florida is not part of the corporate office so they can not help me. If you do not buy from corporate your furniture is not accessible from them, be aware before you buy!! Which makes me again call the Florida delivery office, very upset at this point, I told the women what was going on and she was short and snappy and told me it would be 24-72 hours before anyone would get back to me. So you want me to sleep on the floor for 24-72 hours because you lost the mattress? I was not pleased. Am I suppose to still be paying for this nightmare of a mattress? I don’t want to be paying for this at all. All in all, I still do not have the mattress that I bought and no one has gotten back to me. The whole lack of communication from Ashley Furniture is horrible and I would not recommend anyone buying anything from them!! It is a nightmare. Now another night of not having a mattress and no mattress in sight anytime soon.
(Translated by Google) With the last purchase, I liked that they made Match at the prices they had on the page, given that the store prices were more than 40% more. The person who assisted us for the sale was very friendly and the process did not take more than 15 minutes since I had my credit and active information. Previously if we had a problem, to date, they did not solve a topic of a sofa bed, which did not come with some screws and because it seems insecure as they put it together and left those empty spaces. They say he is well armed, but for us he seems insecure. (Original) Con lo de la ultima compra, me gusto que hicieran Match a los precios que tenían en la página, dado que los de la tienda eran más del 40% adicional. La persona que nos atendió para la venta fue muy amable y el proceso no se tomó más de 15 minutos ya que tenía mi crédito e información activa. Anteriormente si hemos tenido problema, hasta la fecha, que no nos resolvieron un tema de un sofá cama, que no venía con algunos tornillos y pues nos parece inseguro como lo armaron y dejaron esos espacios vacíos. Ellos dicen que está bien armado, pero para nosotros parece inseguro.
If you need to buy furniture and want a respectful, knowledgeable, and honest person to assist you ask for David! He is amazing. Thank you so much for helping us! A quick and easy process!
Grabrielle Wynter made my experience in your store wonderful. She took her time and had patience with me We need more like her. Just amazing. Will definitely be making more purchases. Thanks.
Johnathan a mattress and newlyweds just imagine.
I am extremely sad my dad bought a sofa sectional couch and they gave us the wrong side turns out we can’t use it all the waste of money for no use they won’t let us return it and we are stuck with the price of furniture not helpful for us. Something we were all really looking forward to and now we are all frustrated. Extremely bad experience I won’t recommend Ashley’s furniture store.
Kari from the social media team was extremely helpful! Her compassion and persistence to provide a solution to my problem helped me overlook the major issues I was having with my furniture, customer service, and the deliveries. Thank you Kari for the amazing service you provided!
My wife and I went looking a new mattress for our new place. We were helped by David, let me tell he is an amazing person. He really helped us pick the RIGHT mattress for my wife and I. Will definitely come back to buy some more stuff. Thanks David once again
We are so very pleased with our furniture shopping experience at Ashley Furniture in Davie. The furniture is beautiful and everything we wanted but Specifically the customer service we received was top notch and unlike any other furniture store we’ve been to. David Mai Assistant Manager consistently went out of his way from the very beginning and even after delivery to make sure every detail was taken care of. We have already sent a few friends over to him directly because the customer service he provides is the very best, unlike anything we’ve ever experienced before. My husband and I will be going directly to him in six months to buy the furniture for the next room in our house. Thank you David for going above and beyond. You made this buying process so easy and enjoyable and we really appreciate you.
David was amazing for the beginning to end . We never felt pressure to buy and he really listen to every detail and concerned we had. As pet owners we expressed in great detail how we need furniture to accommodate us and our pets. He gave me many options and narrow it down and finally after three days we found exactly what we needed . It was a pleasure to have met him. We will definitely be going back to him to make more purchases.
Our sales Rep David Mai was VERY attentive to our needs. No pressure once we walked into the store. Once my wife and I walked around the store David met up with us and asked what we were looking for. After we told him what we were looking for he knew what we wanted and showed us the living room set that we ended up purchasing. It was perfect exactly what my wife wanted . I must say David is the reason we went back to Ashley and made the purchase and soon once we are ready again we will not hesitate to go back and see David. Best sales experience I had in a LONG time. Thank you David for your time and making us feel extremely comfortable with our purchase.
Great customer service. From the salesperson Beaux to the delivery this morning. Would recommend to anyone
Valentino was amazing, he took his time to understand my specific needs, he helped me calculate with measurements what furniture was the best for my space, looked for the best offer for me and he was knowledgeable and professional!
Great service and awesome customer service...........
Seda was great. We came into the store unsure of what we wanted and she stuck with us for hours until we made a decision. She was such a trooper. I will definitely return for future furniture purchases.Seda you rock!!!
Mr. Williams was a true professional. Took the time to explain any questions we had. Not once did he pressure my wife and I to make a quick decision or purchase what we did not really need.
Great customer service and pricing. I purchased a whole bedroom set and the process was easy. Thank you Ashley’s Furniture!
I entered the store and Adriana the representative was very welcoming and warm. She was very helpful, professionalism and I felt very comfortable with talking to her. Adriana was very knowledgeable about specials, etc; and she truly made the looking and purchasing process easy. I give Adriana 5 starts.
Good
Nope, never ever been here.
Bad experience
Lots of new ideas!
Hello , Jeff was amazing! He was helpful from the time we walked in to the time we finished our purchase . He made sure we seen the different options we had as far different piece that were offer , he is very kind and made sure we didn't lose interest in our buy for that day . Looking forward to doing business with Jeff again next time we come into Ashley's
David Mai was the utmost professional. He was efficient and very helpful. One of the best experiences we’ve ever had shopping for furniture.
They offer you discounts on the mail that are not true, sales people does not know them when you show they gave you an excuse and redirect you with an excuse. Be aware!
Today we went to buy my bedroom set at Ashley furniture, first because the quality of their items have no comparison, I had bought other sets, living rooms etc and they have last decades in perfect conditions Not only that the customer service they provide was magnificent, they were not harassing us in order to do the sale, the person who help ups David Mai was beyond helpful, super educated and nice overall David make sure that the whole experience were easy, friendly and perfect. I highly recommend this furniture store not only for their quality but their excellent service and if you had the opportunity ask for David and you will see why it’s amazing buying there with the help of him.
Great experience thanks to David!
Delivery was smooth.
Ashley furniture is the place to go! My husband and I could have spent hours upon hours in there. Jeff W. really knew exactly what we were looking for and made our first NEW couch purchase experience sooo easy. Can't wait to go back!
I had a poor experience in the beginning but David stepped in with great attitude and expertise seal the deal. Thanks.
It was a great experience from beginning to end. Fast delivery, great knowledgeable sales person LOBASLOB and super fast delivery.
Ernesto at Ashley Furniture store is the best! He’s very kind, patient and knowledgeable. My fiancé and I were with him for over 2 hours in search for a couch and dresser for our new home. He was very attentive to our wants and needs and made furniture shopping a breeze. We can’t thank him enough! Excellent and commendable service!
This is the second time I visit this location. Needless to say, the first time I visited I was not pleased. I was ready to buy (I’m moving and needed to furnish two areas of my apartment), but the sales associate fell short of expectations. I browsed, took a few pictures to share with my fiancée and left a little disappointed. Today, we decided to go in, so that my fiancée could see what the furniture I chose looked like. As soon as we walked through the door a sales associate greeted us, his name is Jeff Williams. He was warm, inviting and had a great energy about him. He asked if we knew what we were looking for, and I answered that I wanted to show my fiancée a bed, because we didn’t know if we were going to shop in-store or order online and have it just delivered. He made a joke about it and started helping us. He proceeded to ask if I knew where the furniture I liked was located and I told him that yes, I knew. He took me and my fiancée where the bed was, and I told him, that we were actually very set on buying it, but since we were moving to a different city we didn’t know if delivery was going to be an issue. He verified the delivery options for us, and told us that delivery was not going to be an issue whatsoever. After deciding that we were actually going to take the bed, I told him that we were also shopping for a sectional, he showed us a few options and was very helpful. When we decided which one we wanted, he gave us the options and told us that there was going to be a little issue since all the parts were not available for delivery the same day (which we didn’t mind), and he said that he just wanted to make sure that we were o.k. With it. We also chose a coffee table, and end table and a sofa table that we had already seen. Then the best part, Jeff took us to choose our mattress. At first I just thought, he is going to try and upsell me. But no, he just showcased his product knowledge. He gave us the mattress demo on the tempurpedic matresses, he even took us to “Bora Bora” on a relaxation exercise just so we could experience the mattress. He spoke very fluently about the benefits of purchasing that type of mattress and not only made great reccommendations, but also listened when I told him about my back problems. He definitely took his time to ensure that we were taken care of. After that, we sat down to discuss final prices. He offered me finance options, and guided me through the whole process. He helped me save money, made exceptional reccommendations and made us feel appreciated. I will definitely will come back for any other furnishing needs to him. If you are ever in this store ask for Jeff Williams
Doug help me out a lot . he walk me around the store and took the time to look up prices and find me the best deals.
Johnathan Perez helped me. Not pushy, very helpful and personable. You don't even realize you're buying anything. It's like talking to your friend. Going to come here to furnish my apartment. Thanks!
Items in store not as advertised. Purchased a couch went to pick it up and was not* the color promised. Returned it got my money back and went to RTG paid more but got the color I wanted and fabric.
100% recommended
I ordered a bed from this location and the representative made the mistake and ordered the wrong set. When I confronted her about it, she said she would call me back once she reviewed with her supervisor. Its been almost 2 weeks since this conversation. This is apparently the type of service this locations offers. Edit: I was requested to email another representative for this location, which I did 3 weeks ago and haven't heard back from anyone. I continue to be disappointment by the service provided by Ashley furniture representative.
I love Ashley’s furniture. Good deals and high end furniture
Tiphany was extremely patient and helpful!! And answered all of my questions. She helped me find furniture for my entire apartment and gave really great suggestions. She was so nice and it made the experience so enjoyable. She was wonderful!!!
One of your associates beaux or “Bo” always goes above and beyond. He ensures that we understand everything or answers questions we may have. He makes a great asset to your team!
I went to Ashley furniture yesterday to get a few stuffs..My sales rep was Jeff Williams, he is by far THE BEST...He was extremely patient & knowledgeable...I have shopped for furnitures many different places before but, because of Jeff, as of yesterday Ashley furniture will be the only place I shop..
A soon as we entered the Davie location we were greeted by a gentleman by the name of Baux (Bo). Very polite and very attentive salesman who honestly didn’t come across as a salesman. He was so warm and inviting that we felt like we knew him for years. He really made the first time purchasing experience with Ashley Furniture so effortless. We definitely will be purchasing more furniture and only dealing with him from now on. Very pleased with the purchase and also customer service. Thanks Baux (Bo) and Ashley furniture for the professionalism and great experience.
Excellent experience. Salesman was very pleasant and accomodating.
I love! Love! Love Beox !! He is always on top of it when I ask for diff items. Being I’m always in and out of town for such a short stay, he makes sure I get what I want fast and delivered., Best sales rep everrrrrr!!
(Translated by Google) Very good!! (Original) Muy bueno!!
All the staff is very nice when ever I go to Ashley furniture. My sales associate is Jonathan Perez, he's great! Very helpful and very knowledgeable about the items in the store.
Quality of goods and delivery was 5 stars
Love the sofa. Salesman Don Williams was a great help. No pressure, I recommend him to help in all furniture needs. Sale went smooth as well as delivery. I enjoyed my experience with Ashley furniture Store Pembroke Pines FL
Great customer service and Deals we received from Edwin Portes, I Recommend him thank you so much for your help.
Good selection, good prices, mostly traditional style furniture
Great sales experience and delivery process. Will go back again.
Jeffrey was very helpful and informational, He gave great advice in helping make our decisions amd evened helped us put a down payment to honor a price and promotion when we first visited u til we were able fully pay for the pieces. Great customer and very communicative as help allowed me to text him screenshots and pricematch from Ashleys furniture website and honored the best prices. Even if you are new to the store or just window shopping, I highly recommend asking for Jeffery in this location as he wont force to you to buy but rather just inform you about the products and give you great advice in making any decisions.
Exceptional customer service. Very knowledge sales guy. Ask for Jonathan Perez.
Good store
Beaux Beard is amazing! Ask for him as soon as you walk in the door. His personality is sparkling, and he was so personable as he helped us furnish most of our new home! Best customer service ever.
As I dreaded shooping fir furniture, I was grated by a very prifessional & smiling Sales Rep, Mr. Jeff Williams! Jeff was gracious & full of enthusiasms as I look fimor a bed, mattess, dinning room table, difas etc! I was all over the place! Jeff enfure my many questions and enthusiastically ked ne to find all I needed! It was a very possitive experince, Mr. Jeff made all the differnce! Im returnjng yo finish furnituring my home! Thank you Mr. Jeff William.
Clean store, kind staff, great service.
I was assisted by manager- in-training Tiphany Richardson. She was extremely helpful and personable. She answered all my questions and even helped me figure out delivery for my furniture. Would give her more stars if I could !!!
The sales representative was the best. I came to buy a dinner table and brought a livingroom set as well. The best experience in buying furniture.
Ashley has best quality furniture than rooms to go
Every time I buy any furniture from here, my experience is great. Jeff was very helpful and went above and beyond to make sure all of my pieces arrived on time. Will definitely keep buying and recommend to my family and friends.
Zachary was VERY helpful! He thoroughly explained everything to us and then gave us some time to figure out what we wanted to buy. Thank you Zachary for your 5 star service!
I went to this store and was greeted by ,Lubo, a sales rep. He was very polite and listened to my needs. Patiently, he showed me all the available choices along with it prices.I liked that he didn't rushed me or try to convinced me to buy something I couldn't afford or need. Although my purchase was small, he was respectful and kind. Lubo cared about the customers and wasn't greedy by talking me into buying what I can't afford. He also has a big heart by offering me free shipping . Thanks Lubo
Good experience
NIGHTMARE!! Ashely’s has many great products, good quality and good prices.. but they have terrible customer service, if you have an issue? Good luck. I purchased a bed from them a month before I was moving into my new home so that when I did move I would have it there. They call me 2 days before I was expecting the bed to be delivered saying that, they don’t know where it is and don’t have them in stock anywhere.... then, they told me they would investigate and figure it out as I had already purchased it. A week passes. No bed, no contact from Ashley’s. I call them, same excuses, no resolution. They said they’ll get back to me that same day. Another day pass and no call back. Eventually they figure it out and get a delivery date, nearly two months late. Then, one box is delivered. Unfortunetly, I was at work so they left the “bed” for me. I come to check, the single box they left was only the backboard!!! No actual bed! Rediculous. Still waiting for my bed, terrible terrible experience.
Salesman Edwin Portes the best.polite kind and very product knowledge. Thamk you Edwin
Toni and Jeff amazing. An asset to your establishment. Exceeded our expectations.
Ashley makes and sells a decent product for the money. However, every time I buy something from their store I find the same item for less from another retailer online. Then I have to fight with them to honor their price match guarantee. It’s pretty sad when a third party is selling your product for less than you, then you don’t want to honor your own guarantees. Not once have they had the best price for the same product/item number. If you’re going to purchase a Ashley or City Furniture piece, just google the item number and buy it cheaper elsewhere. Not even their own Black Friday door buster deals are the best deals on their products. This wasn’t our first purchase from this store, but it will be our last. UPDATE: we received our couch. They still have not honored their price match guarantee. We did not like the color of the couch once it arrived at our home. We tried paying the $100 fee to swap the couch for the same couch but another color (As listed online that was an available option). Customer service advised that the customer satisfaction guarantee listed online was not honored by this store, as they are independently owned and operated and each store has its own set of rules that they get to make up. What a frustrating and disappointing experience this has been. Specifically with this location.
Great overall experience
Mr. Beard was such a delight. He was very helpful. My husband and I expected to be in the store for hours. However, thanks to Mr Beard we got everything we needed in under an hour. We can't wait to pick out our next room's decore.
I called and asked about a 65 inch fireplace they said they had it ,I drove very far and they didn't have it in the store, it was important that I see what I was buying, if I wanted to buy from the catalog I didn't need to drive over 15 miles
Great service! It was a one stop shop for everything I needed at a great price!
I purchased a Glambrey dining table with four chairs for my mother. Prior to delivery. the driver communicated with me and within the hour the table was set-up at her house. No issues with the product and assembly. She loves it. Recommend this location for a no-pressure buying experience and great customer service.
Thank you Ashley store. Everything went perfect. Really appreciate the fast and on-time delivery. Excellent quality!!!
Very good experience and would recommend the Pembroke Pines store. Delivery was very simple
Thank you Ashley Homestore and staff! I had a great experience starting from the very entrance of the store! I found the couch of my dreams in display and had wonderful customer service throughout my purchase process at the store. The couch was VERY reasonably priced and it looks perfect in my living room. I also bought a wonderful display rug that was being discontinued for an awesome price (since it was the display rug). It was my pleasure to shop here and I will definitely be coming back for my next furniture purchase!!
This was the second sofa in two weeks. The first one the delivery guys had it damaged with a slight hole. This second time the delivery guys took there time and great care in setting up the sleeper sofa. Ashley furniture made it right and I'm very satisfied with the results. Thank you Roberto S.
Best service, excellent prices and the delivery is amazing. Above and beyond!.
Great experience and great people! Thank you very much.
Great service, very helpful!
I used to love this store and was a loyal customer for many years. Got an expensive Matress amongst other furniture two years ago. Matress turned out to be defective as it caves in. I weight 130 lbs and it can’t support me at all. We were pushed a cover for protection which didn’t protect it from stains. The company won’t honor the warranty even though they themselves recognized after an inspection that the matress is defective and claim the stains cancel the warranty. I explained the situation and they totally shut me down. Getting lawyer to sue since my back is in terrible shape and will need surgery. Never ever buying from them again.
Visited looking for a dinner table
Positive attitudes from the workers!! Very nice guys.
Great shopping and delivery experience
This is my one and only Ashley store. I drive out of my way to shop here. Third time here and it has always been great. They’ve answered all my questions, swapped items when needed and most importantly, delivery has always been on time, professional and a real pleasure.
Excellent customer service easy to work with a great shopping experience Jonathan Perez was excellent
Just went into Ashley to look for headboard Jonathan Perez made the experience enjoyable. Ended up buying 2 bedroom sets! He is a true asset to the company
Sales rep Adriana was very attentive, welcoming since we enter the store and guided us not only through the store but also with experienced advice which has been really appreciated. We commend her for her dedication to her profession and we will certainly be back. Carlo and Mellisa
I'm so grateful, Ms. Symone Lindsay, was my Sales Rep and she went the extra mile when it came to service. She had lots of patience. Which was well appreciated since I was shipping oversees. I purchased quite a few items From Ashley's Home store, at Davies. The pieces I have received I am extremely happy, I'm in the process of waiting to receive more items.. Thank you so much Ms. Lindsay.
Very easy to do business with!! Sales person wasn't pushy at all, credit application was super easy and safe, and delivery was professional and on time!!
*****Do not buy from the Online store**** I ordered a bed in a box on a Monday and expected to get the mattress on Thursday with 2 day shipping. Thursday rolls around and I see my package is still in the waiting for shipment phase with UPS. 5 calls later, I finally get through to Ashley's Furniture HORRIBLE customer service, where I was told the item was sent and there was nothing they could do. I then called UPS, who told me the item was never picked up and they are waiting for the shipment info from Ashleys. Would never buy again and am wanting a refund!!!! What a complete waste of time. Buyers Beware. DO NOT do buy!
I brought a bed and a mattress from the store in Davie. Jeff helped me with my selection and educated me on the products that I purchased .I received great deals from Ashley furniture and I will be back for future purchases.
I really appreciated the best customer service of Jeanette Collada. She is a wonderful sale representative and very patient . She always gives you a smile and makes sure you are satisfied of your selections. You will never be disappointed if she is your sale representative. My first experience is memorable because she helped me find a best living room that I was looking for also a very nice bedroom set. I recommend you ask fir Jeanette Colllada each time you think to go and buy home furnitures , she is the best sale representative.
Cheap stuff that looks good.
Deya was heaven sent helping me with my relocation furniture needs. She exceeded my expectations by providing concierge level customer support. I relocated from Chicago to Miramar and had very little time to get some key pieces for my place. She was super helpful and made sure my bed was delivered the day I moved in. I truly appreciate her and all that she did. If you're looking for great furniture, and customer support under one roof, go to the Ashley Homestore in Davie and ask for Deya. Tell her Lolita sent you!!!
Ok, buying the furniture was a pleasure and everyone was very nice, of course. Later came the delivery, they delivery guys were very small guys and could barely lift the very heavy wood bedroom set we purchased for a second floor. Their attitude also was very bad. The bedroom set look fine from the outside though later we realized the did not install the legs properly (crooked)on a door chest and we planned to call about that. Being summer we have gone on two trips during this time. About 2-3 weeks after the delivery we noticed that the bottom drawer of a Door Chest would not open, looking under the door chest, the bottom wood panel was completely smashed and broken!! The delivery guys clearly saw this as they installed the legs on the bottom of the drawer chest, and didn't say anything!!!! My wife then calls the sales rep (who specifically told her to call if anything was wrong), told him about the delivery, and he tells her to take pics and make a warranty claim and gives her an email to send them to. We go out of town again, on return I ask my wife about it, and I think that doesn't sound right since this is a delivery issue not a warranty issue. I call customer service and am told it is not a warranty issue, but a delivery issue and they will have an inspector call me for an appointment within 48 hours. Hopefully this will get me my new very expensive Door Chest replaced. So in summary, unqualified delivery guys, straight up lied to us, and then the sales rep either lied or is completed untrained and has no clue on the furniture return procedures. All I can tell you if you buy with them upon delivery inspect the furniture carefully opening every drawer and check everything even the bottoms of the furniture, as they delivery guys may pull a fast one on you. After this I will be hard pressed ever to buy at Ashley again. UPDATE 8/9: After calling more customer service reps and emailing Kate@cityfurniture I got nowhere, all telling me sorry that I had to go through the warranty procedure. I called one more time a Rep named Shanekal listened to me and understood my issue. Within the hour she called me back and arranged an exchange for a new door chest. This company need more employees like Shanekal. She really went the extra mile to resolve my issue. Thank you so much Shanekal.
Jeanette Collado (our sales rep) was amazing. We will defenetely recomend her to family and friends. Christopher in customer service was professional, polite and very helpful. He understood our concerns and needs and made our experience with Ashley Furniture a very pleasant one.
I love Ashley...I have furnished my entire apartment with Ashley Furniture. My dining room, living room both bedrooms and now a new mattress. I wouldn't go anywhere else. My sales person Doug Williams is like family now. I have been a valued customer for 6 years. I love Ashley and Doug, thank you for excellent service everytime.
I've bought furniture and a mattress from Ashley Furniture in the past. Being that I had such a great experience and customer service I decided to try them again for new furniture. Sales rep Jeannette Collado assisted me this time and I felt taken care of.
It was one of the most pleasant shopping experience at Ashley’s Furniture store. I was helped by Doug , Loub and Manager Jamie. They were all phenomenal in their knowledge of the items we were interested in and did their best to assure we received the customer service we deserved. They took the time to get to know us , made us laugh and worked with our budget ... most important part of shopping ! Thank you to these three individuals who went above and beyond to make our shopping experience at Ashley’s worth while ! We will surely be visiting this store again!!!!! G & Natasha
Ashley has a great selection but we were unable to find what we went looking for this time.
Jeff helped me out 2 years back when I purchased a couch and he was awesome. I came back specifically to see him this year to purchase a new bedroom set and mattress. Jeff was knowledgeable and spent as much time as we needed to make the right decision. He is truly and asset to the compay!!! We love our new bedroom set!
The delivery guys broke my floor, and Ashley Furniture didn't care to pay for it, after stringing me along for weeks.
I loved it at first I really did..until I received 2 lamps that I tried cancelling 3 times. When they delivered they told me they would charge to take it back so I considered just taking it on my next day off... well they made a huge deal because none of the 3 representstibes ever cancelled the guy at the store named franco he really had a NO attitude, no we cant take it back , no you should've came before. No we cant help you, made me call cooperate 3 times as he sat back and watched me get SOO upset. [ mind you I spent 13k in the store the lamps were just 110] after hours of the cooperate office telling me pretty much they didnt care the guy decided to actually call my sales person which didnt cancel the lamps to confirm. Once confirm and 3 hours later the guy that said couldn't do anything. Did something! Why people got to be like that ! You upset me. Made me dislike this store because I saw it's TRUE colors and now as much as I might like anything and need to finish furnishing my extra rooms I refuse to go. Funny part of all. Once he finally dis something I guess he read up on notes and was trying to sell me other furniture for my guest room which I know had to be in the notes ! Really?! FU Also I bought a TV stand it came broken they sent me a guy to fix it in an unbranded van super beat up the guy had no tools my husband has to help and at the end nothing was fixed they just gave some store credit to shut up and move on.
Do NOT shop here. Especially not from Jeff Williams. He is slimy and super shady. We went shopping for furniture and possibly a mattress. During the credit check he intentionally hid the IPad from view so who knows what he was doing. He was visibly upset when we told him we didn't need any protection plans and went as far as begging for it to help him out. "Help a starving African child out for as low 35 cents a month." When we decided not to get the mattress he told us to come back 2 days later because he was busy with other clients on a holiday weekend. So we took our business to a different Ashley (Sawgrass mills). Which was a cheaper, faster, more efficient and less shady experience. It was at this second store that we found out Jeff had already charged our line of credit for the mattress and other items even though we had never agreed to it. He would continuously ask for signatures on the IPad under the impression that it was for the credit check but apparently it was to approve the purchases. It was a pain to have the purchases refunded and speaking to the general manager at this location was less than ideal. Do yourself a favor and drive the extra miles to ANY other Ashley store.
Jeff made our shopping experience fun and became good friends with our 2 year old right away. He helped entertain our boy while we shopped. We chose this location after visiting 4 other stores for Jeff and their great finance options!
Had an amazing shopping experience. Lillian was so sweet, patient and helpful. The delivery on the hand was a nightnare. Due to this sadly i don't think i will be shopping with them again.
I have had a horrible experience ! I bought a dining table over 5 months ago and it came damaged. I have been trying to get furniture replaced and always something happens. They have canceled my delivery at last minute ( on the same day of delivery )because it has not been in stock. Then when they finally did delivery it also came damaged so they took it back and supposedly someone was going to contact me to make other delivery and no one ever called. I disputed the charges with credit card and they supposedly provided information that they did deliver furniture. I have requested copies of documents because I would love to see their proof especially that I refused to sign delivery documents due to not getting my furniture.
Nice variety!!!
Ayesha is super Friendly, go check her out. The staff and knowledgeable agent that assisted my husband and I.
Eh..nice staff..crappy furniture....
Our sales rep JEFF was amazing 😉 my husband and I were not sure what we really wanted and we were all over the store Jeff never once got annoyed with us he was very patience. Jeff has a vibrant and contiguous personality that makes you feel REALLY WELCOME. We are very HAPPY with our purchase. Thank you Jeff!!!
Had a great experience at Ashley Homestore with Jeanette very professional and remembered what I wanted. Will definitely come back. Great Experience. Thank You Jeanette
Jeff Williams was so great to work with. He is meticulous, patient, highly professional and extremely knowledgeable. The delivery guys (especially Maurice) were also excellent and treated the newly purchased furniture and my existing home furnishings with care.
Great service, several payment options available and a good selection of furniture and home decor.
Priscilla my sales rep was awesome. She gave us great advice and design options for our bedroom and living room area. Excellent price and quality on the furniture I will definitely come back to Ashley's Furniture.
I recommend this store to anyone looking to buy furniture. Priscilla is a great sales person with amazing customer service. I went to different places looking for what i needed but found it all here at an amazing price. This is by far the best experience I’ve had buying furniture. Go see Priscilla at this store, she is amazing!!!
Kelly was SUPERB!!!! Her patience, expertise and knowledge were simply amazing! She took her time with us, gave us a bunch of choices and showed us many different pieces - even some that were a lower cost if she thought it would be a better match for us! What a pleasure!!!!!!!
Our salesperson was great. She called the following day to make sure we were happy with everything. I didn’t give 5 stars due to the delivery which was scheduled between 3pm-6pm but showed up after 7pm. No call or notification. The online tracker was not updated. I had to call customer service and was on hold for over 20 minutes. Only to be told they were delayed and we were the next stop. But as far as the furniture is considered we are very pleased.
Don't shop there, you can get way!!!! Better service at MACY'S furniture store plus the delivery driver has no respect or care for your property(furniture or bed) which they are delivering. This is the worst furniture store to shop from ever.
Nice store no pressure I have bought from here before
Dillon was extremely personable and helpful. I highly recommend Ashley furniture and his expertise.
Great customer service! The sales rep (Eric) and store manager (Francois) were very helpful and patient in helping us choose our living room set. They were knowledgeable and very caring. Highly recommend this location.
Jonathan Perez is great. Go see him. Very patient and no pressure. Great furniture. Great prices too.
Excellent! Our sales guy (Jeff Williams) was the best I've ever come across.
good service
I'm really digging the new couch
Very present to shop and great selection of furniture.
Wonderful prices and nice items
Had a very good experience with our purchase of furniture from Ashley Furniture. Sales representative listened and gave good suggestions / observation according to our likes and dislikes. Delivery and setup was excellent. They were very friendly and cleaned up. Left no mess. Excellent buying experience.
Love their Urbanology collection! Kareem was a great help too! She knew exactly what I was looking for and spent a lot of time helping us.
Very friendly. Prices and quality great. Very very warm.
See Kelly @ this Ashley location, she's very helpful and she really makes whole purchase process stress free.
Dillon was awesome!!!
Friendly sales staff!
(Translated by Google) Good furniture, good care (Original) Buenos muebles, buena atención
Great customer service and I love their furniture. Sales rep. Jonathan Perez was very professional and their store manager (sorry forget her name) was great as well. Thank you both for making my purchases very easy.👍
We we to a couple of different furniture stores before Ashley and this place was a breathe of fresh air. If you go ask to see Michael. He is helpful and knowledgeable. We bought 2 furniture sets and are very happy!
Wonderful experience!!! Walked it shared what I was looking for, shared my budget and found exactly what I needed with the help of the best sales associate Jeanette Collado! Everything is fairly priced. I ended up buying two items with my budget!
Kicked out for no reason other than the fact that we were under 18. (???) My friend and i walk in looking for nice decorative pieces for his new bedroom, as his sister moved out and she gave him her room. We had 30 dollars on hand and were looking around the store and we went back outside to meet some friends, who brought more money. We were all chipping in to buy something nice for him. Jeff (i think thats his name) told us that since we were under 18 we cant buy anything and we were going to have to leave. He said something about needing bills to pay or something, which i understand but you dont kicked your own customers out when theyve done nothing wrong? Probably because we're a group of broke looking teenagers. Nice stereotyping, real nice. It sucks because he was very personable when we walked in. Am absolutely not returning in the future. This place is a furnished PRISON.
Doug was very professional and not pushy, great experience , will shop with him again no doubt.
Pretty nice variety of home fruniture.
I loved all the great selections their and very friendly and helpful service
Doug was our salesman and he was very friendly and helpful. He took his time with us and helped answer all of our questions. The staff overall was very friendly. We love our furniture!
Employees are great ,specially Jeff helped us very nice and gave us all what we ask.good experience. Thanks
I am very satisfied with their customer service Attention. I was able to walk out with everything i wanted and needed. Their finance approval was very easy and convenient. I Would highly recommend this store and their staff.
The best service yet
The Sales person gave an excellent service. He listened to exactly what I asked for then took me around the showroom. There was no rush. I was surprised that they provided next day delivery. My bed and two night stands wrtr set up very quickly. In general I can't fault the service. Thank you.
Ashley had exactly what we were looking for. Stephen, our salesperson, was kind, professional, thorough and knowledgeable. He made our buying experience at Ashley quick and fun
Jeff W. was amazing!!!! We love our new dining set and will be back to Ashley's for future purchases for our new home. Thank you!!
Reasonable priced
We came to buy a sofa sectional for my mom and we had a wonderful experience with Adriana. She was very helpful and was very knowledgeable with all the sofas and reclining seats. She was very lovely and made our experience very amazing! She is an asset to your company and I will definitely come back again to buy furniture for myself.
Stephen was absolutely amazing. He was very helpful and patient with us. Thanks again for being a wonderful sales guy and making our mattress purchase a pleasant experience. Nicola and Destini
Excellent attention by Adriana and Diron!! Beautiful products!!
We hadn't even walked through the door and we were already being eagerly catered to. A Mr. Brice took care of us and i was very happy with him because i could see that he was both knowledgeable and experienced. It felt like he was genuinely interested in making sure we were happy with our selection. We found just the right furniture and Mr. Brice was able to set up everything up for us with free delivery in a jiffy. We have a rocket for a baby so we got the stain protection plan for three years as well as the wear & tear protection plan. He thoroughly explained both protection plans and i would highly recommend it for anyone with a family or active life style. It's probably one of the most fair, generous, and comprehensive protection plans I've ever heard of for furniture. Ashley's home furniture store is a fine store with great service and i will definitely advise anyone looking for furniture to check it out. My wife and i are very happy with our decision and we will return. THANK YOU !
Excellent would recommend 100% our sales person name is Kelly thank you so much We had a great experience
We went there knowing what we wanted, but even with that in mind, our salesperson Jeff was very helpful. Our sale was a breeze to complete and our delivery was seamless. Jeff even called us a couple hours after our furniture was delivered to make sure everything came out well. Kudos to the Ashley team. We're very pleased with our purchase and your service.
I was very well pleased with the service that I received from the Davie store in Florida the manager Brice power went above and beyond giving me excellent service that I did not receive from the Sawgrass and the Oakland store , I waited and search 6 months for a particular item that Mr Brice power was able to get for me when the other stores seem to have failed, he was courtesy and polite to work with. Wonderful customer service, thank you Mr power . I will be returning to do more shopping at your store.
Great service!
I love Ashley furniture. The quality of furniture is great. Stephen Martony was a great help. 👍🏼
Stephen M. was knowledgeable and kind. I knew what I was looking for and he knew exactly where to find it in the store. I love Ashley's Furniture and will recommend this location as this is my second time purchasing from here.
Nightmare.
Every time we go here it's always a great experience.
I bought my bed here, my sales associate Katelyn was amazing and helped me pick out the perfect bed, a memory foam with adjustable base, which has done wonders for my back pain! I got great financing, and would come back in a heartbeat
Amazing!
Stephen M. was an amazing help and streamlined the process. They have an amazing selection in the showroom.
Great service and customer care.
Very good
I love Ashley furniture. What made this experience the best was Dillon Marcelin, not only did he really listen to what I wanted, but he was super easy to talk to and enjoyable. He is always smiling and made my experience great. I will definitely be returning to purchase more furniture in the future. Thanks Dillon.
Last week I had the best experience at Ashley furniture due to Kelly Reardon (KC). She was so helpful and sweet, she even played with my kids while we were there. Mrs. Reardon (KC) will be another reason why I go back to this Ashley furniture.
It is always a great experience when going to Ashley furniture technically my wife and I we went there just to go window shopping but we actually ended up buying a living room as well as a dining room set thanks to Kelly Reardon (KC). This one time if it was not for her like I stated earlier we would've just went there to window shop and come back home. So if you're ever in the area and you need furniture at Ashley furniture home store and drop by and ask for (KC).
This place is huge! Lots of great options.
Kelly was great!
I have a very great relationship with Ashley. The sales staff namely Jeff Williams is very professional he contacted me before and after the delivery to make sure I'm satisfied with my purchase and the delivery. I was very happy with the delivery, they called to inform me on approximately time of delivery and they delivered bright and early. Very satisfied with the overall service.
If you are looking for a great sales experience please go see Jeff Williams at the Davie location. Hands down the best customer service I have received in a long time. We purchased a piece for our dinning room about a month ago with Jeff. So when we were looking for bedroom furniture we knew we wanted Jeff to be our salesperson again. He is super knowledgeable and listens to your wants and needs. I highly recommend him. My husband and I were impressed with his professionalism as well as his personality. Great experience he will always get our business.
I have purchased several furniture items from here. They have good stuff, better than some other furniture stores. The last 2 times we worked with Jeff and we will continue to work with Jeff bc he has great customer service, is professional and is a customer advocate if something goes wrong. He's also great to our kids. Good job, Jeff!
Courteous honest great selection I am definitely making my next purchase with Ashley Furniture
Very professional and kind sales team. Stephen in particular was very attentive, willing to go to any length to answer our questions and resolve our concerns. Although I did not buy from this store I highly recommend giving Stephen a visit as I've never met a furniture sales person as friendly and truly honest as Stephen!
I was greeted at the door by Adriana Diamond and after finding out why I was at their store she allowed me the time to look at all the items I wanted to and returnd to me three times. I was finally ready to get some pricing and at this time she had another guest that was interested in buying items so she asked the assistant manager Fran'son Augusta to help me with some pricing on a few items. Fran'son answered all my questions and made me feel like a valuable guest in his store. I would totally recommend anyone to stop in and see these two wonderful people.
Great customer service!!!
Excellent service. Thank you Bryce
We walked in and no one would help us. When we finally asked for help, they sent us the same young lady that saw us pass by 5 times and didn't say anything to us. I was looking to buy living room, dining room, family room and my kids furniture. When I asked her what furniture they had with studs, her reponse was " what you see in the floor is what we have". No customer service what so ever. Even though I like the furniture, the service turned us off and we left the store. If your looking for furniture dont visit this particular store. Bad service .
Outstanding service from Jeff Williams, after visiting many different furniture stores we found Jeff. Suggestive, not pushy, professional and great follow up. The delivery was smooth, clean and courteous. We love Ashley.
Jeanette Collado was extremely helpful and friendly and did her best to show true costumer service. The store has a lovely selection of furniture and very organized.I plan on buying all my furniture there in a couple of months when i move and so should you.
We fully furnished a family room with this visit We were promptly greeted by your salesman Eric Thomas, he was patient, and made sure we covered the entire show room so that we could make a sound decision. He even pointed out floor models that we could take for a reduced price. His supervisor Ms King was equally pleasant, and took the time to explain it all again. She even bubble wrapped the portrait we took with us. Wonderful staff all around!!
Excellent service !
Bryce was extremely knowledgeable and very helpful in assisting us with our furniture selection. He was very detailed with our purchase and ensured that we received the best deal in the area.
Bryce was an exceptional sales rep. Right from the moment we walked in the front door he was patient with us and assertive. He is extremely knowledgeable and worked so hard to give us all the options Ashley had to offer. He is very passionate about his work and Ashley furniture! He is extremely knowledgeable with EVERYTHING in the store. He even went above and beyond to help us visual the rooms with our own home with all the calculation adjustments as well. He was kind and considerate of our toddler and a overall top rated BEST sales rep that we have EVER met!
Great customer service and professionalism. The salesman, Bryce, was very knowledgeable and showed us different alternatives and products features until we found the ones that fit our taste, needs and budget. He was not pushy and was very patient, taking all the time and being very kind even when we changed our mind a couple of times.
What a wonderful experience! We went shoping for bedroom sets for my two teens and new mattresses for all of us and a living room set. From the moment we walked in Bryce explained our options walked us through the entire store (more than once). I went in thinking of just looking, but everyone found exactly what they were looking for. Bryce was beyond helpful explaining financing options. We can't wait to get our new furniture. Thanks Bryce for being so helpful without ever being pushy!
Fantastic!
Quick and efficient! Good quality furniture, great prices, fast delivery.
Excellent service from both KC and Donald - its so nice to have people go out of their way to ensure customer leaves the store confident a good deal was made on great products. Thank you
GREAT CUSTOMER SERVICE. WELL PRICED.
My experience was a positive experience. My assistant was very helpful, and knowledgeable about the furniture that I was interested in purchasing. Ms. King made my experience go smoothly, and explained the different options that was available.
My mother and I went to Ashley Home store (in Davie, Fl) to purchase a bedroom set for my Brother. Upon entering the store we were greeted immediately by a store employee by the name Donald. He showed us around the showroom and assisted us in picking out or merchandise in a timely manner. He was very gracious and kind to my mother and I. We made our purchase and we are very pleased. We should be receiving it today! Thank you!
Bryce is a great salesman. He is a walking encyclopedia for any product they carry as well as competitor products. If you go to Ashley's, ask for Bryce Powers - he will take great care of you !😄
Our experience with KC was wonderful. She was patient, helpful, and gracious in helping to meet our needs. She allowed us to take our time and care for our 3 children while making a decision. Also communicating and making them (our children) feel happy too. We always appreciate the courteousness of Ashley furniture associates, which keeps us coming back for the long lasting products. Thanks again KC. The Ramsey Family
Donald Douse is excellent as always, great customer service
Very Comforting and Great Expirience. The sales people are very attentive and understanding while not hovering over you as you browse through the store. Also very beautiful arrangements in through out the whole store. Every Single piece of Furniture there is absolutely Comfortable!!
This was my first visit to Ashley Furniture. I didn't feel stalked or pressured by the usual furniture stores I've been to in the area. I was asked questions and shown things that actually were in line with my wants. The salesperson was extremely knowledgable and didn't try to push me for a sale. He listened to me and let me look through the whole store. When it came time to make the purchase he explained all my options on warranty and pricing. I will definitely be back to this store for my future home needs!
Customer service was great! Lots of styles to choose from
Staff was very friendly and attentive. They were patient with us as we went through all the selections and asked a lot of questions. They honored their low price guarantee by matching the price of a competitor. We were confused by how their system calculated our purchase, but the store manager took her time walking us through the charges until we understood. Great experience overall!
We went to this store on a Friday evening and we're just browsing for sofas. The manager Mr. Donald was very patient and not pushy. When we decided on a sofa it was late and almost closing time. He stayed late and helped us with our purchase and financing until our order was complete and approved. He also helped schedule our delivery as soon as possible. It was our first time shopping at Ashley and won't be our last. It was a very pleasant experience....I highly recommend them
The store was extremely busy that day. And all the sales people were attending to customers. It was near closing time when Bryce Powers asked me if I needed any help. Not only did he not rush because the store was closing, he took his time to explain the differences in mattresses and help put my room package together. it is because of Bryce Powers that made my experience enjoyable.
I have a pleasant experience, Mr power was very knowledgeable and attentive
Excellent service, Donald he is awesome,friendly and very informative!!! The delivery service was fine,no issue at all!!Thank you for making everything right.
Very good experience. Salesman was very courteous, great personality and very knowledgeable about the product. Most of all he was not pushy which can definitely be a turn off. We would definitely recommend him and shop there again. 5 stars
Jeff was knowkedgeable, friendly and helpful. He answered the questions we asked and had us try the bedding experience prior to purchase.
I went to Ashley furniture in davie just to look around and see what kind of mattresses they had . Of course got lost on way ;) called for directions and spoke with a miss kasey and the rest is history ! I ended up buying a couch , mirror , vase and you know it a Queen size bed ! The customer service was outstanding !!!!! Kasey did not leave my side , answered all of my questions brought me ice water when I said I was hot !!! I was treated like a queen myself . I highly recommend this store and ask for kasey trust me she is amazing and went above and beyond my expectations. Thank you for amazing customer service and support
I went in to Ashley Furniture today with no intentions to purchase; I only wanted to look around. Bryce offered me a deal I couldn't pass up. He was more than courteous, and extremely helpful. I now own a new bedroom set and couldn't be more pleased! Thank you, Bryce!
Jennifer in Davie was excellent!
Great experience! Will shop here again!
Wonderful customer service, Casey was awesome and very friendly. Not pushy to buy the furniture, let us be to talk about it... over all great experience
Fantastic experience!!!!!!!!!! Ask for Jeff he's phenomenal!!!!!!!!!👍🏾👍🏾👍🏾👍🏾👍🏾 Honestly He's very helpful
I arrived 15 minutes before closing on a Saturday night and Mr. Auguste provided the most awesome service imaginable! He was so patient and kind. He really went above and beyond. If I could rate his service 10, I would.
Bryce was very helpful! Ask for him
Jennifer was amazing and helped us find everything we needed for our first home! We would recommend this store to anyone who wants to furnish their home and make it beautiful!
Excellent service. Reasonable prices for quality pieces. Would definitely shop here again. Ask for Doug! He's the best...
The store offers great quality and prices. Bryce did a great job listening to our specific family needs, he was very helpful, 100% recommended.
Our experience was phenomenal!!!! Bryce Powers is the man to go to!!! He made everything very smooth and easy he put our needs first and gave us the best options for what we were looking for!! Bryce is very knowledgeable and informative about what's in his store. We never felt pressured in getting anything! The best customer service we have experienced! We definitely will be back and highly recommended!! P.S. Bryce Powers is our new best friend! :)
I had a very pleasant experience on Saturday at Ashley. With the help of Toni and my daughter I had fun choosing my new living room. Toni was very knowledgeable, she listened to us (as confusing as we were) and showed only relevant pieces, never pushed always patient. She was really a joy to work with. Refreshing, professional, a great asset to Ashley. Thank you
Excellent!
Great price. Great selection. Great salesman.
My salesperson Eric did a wonderful job in explaining everything and giving me good advice. I will definitely come back again!
Quick and painless! Toni King was AMAZING
It was very helpful
We went here looking for a matress and we decided not to buy and Eric, who was helping us in the beggining was very disrespectful doing sounds of dislike and at the end said: When you buy another matress somewhere else and it fails you, I'll be here waiting for you" Bad customer service!!!
We love shopping at Ashley Furniture! We bought the “Create your own” for our living room few days ago, and the “Chamberly” sectional for our family room a year ago, and we are so happy with our purchases! We will definitively recommend Ashley Furniture to all our family & friends. My best friend just bought her first sofa there too and she is also loving it! If you are looking for great quality at good price, go to Ashley, you won’t regret it!
Great deals! Great service thanks to Donald for the best service.
One of my favorite furniture stores! I bought my family and living room from there. Nice styles, good quality and competitive pricing. My recent experience was with a great salesman named Donald. He was very kind, helpful, and patient with me and my husband as we went back and forth looking for several weeks. I would definitely recommend this store!
Absolutely the worst store ever. Complete liars .. Strung me along 20 days completely lying about the situation. Incompetent workers... I have taken legal council and I m just waiting for the their awful customer care to get back to me...
Loved my experience at Ashley Furniture. I went during their memorial day sale looking for an affordable couch that was within my budget. Luckily, I found a couple options and eventually found the perfect couch with the most helpful assistant. The whole process took about an hour and half. I also received my couch the next day despite the bad weather. It's worth taking a look if you're looking for new pieces of furniture.
We went to Ashley because we have purchased from them before and have always been happy with their service and selection. We were looking for kitchen chairs and found exactly what we wanted. Our sales woman was very helpful and speedy as we didn't want to spend all day there. We love our chairs and also saw a bedroom set and office furniture that we will be going back for. Thanks Ashley!! Bonnie
The entire process was painless. I purchased my first piece of furniture and went back for another I was so pleased. I am extremely happy with my purchases. Excellent service. I love that the delivery time was communicated with a 3 hour window and then a courtesy call to let me know the driver was in route to my home. Then 2 follow up calls to make sure I was happy. Its been years since I purchased new furniture, this experience exceeded my expectations.
Great Selection. Great Survice. No Hassles no pressure. Good Customer service followup til the delivery and after.
The service in this store is so amazing and helpful. I was helped by a young man, I believe his name was Francon, anyways this salesman was so patient and helpful with my mother and I and made the shopping experience for us so great. As we know, furniture shopping can be very stressful but our salesman made it so fun. A very funny and professional guy. To add, the furniture in this store is really nice. Delivery was fast and went very well. I highly recommend this store and will be going back soon. I hope I see the same salesman again. :)
I purchased a high top dining room table and I am so in love with it. The quality is great and matches perfect in my home. I highly recommend Ashley Furniture for all your decorating needs. Thank you also for delivering same right before the holidays :)
I have had a pretty awful experience with this store and Ashley Furniture in general. It's been over a month that I purchase a sofa, and I still haven't received it. They have cancelled my delivery two times because the sofa is on backorder, and the third time, their extremely unprofessional delivery person called me that they were on the way TWO AND A HALF HOURS after their latest promised delivery time, and gave attitude when I said I wouldn't be home because it was too late, and I'm not accepting a delivery when it's pitch black outside and I can't inspect the sofa well. I can understand the sofa being on backorder once, but to do this twice unapologetically without offering any kind of solution is very bad customer service, especially when I'm spending one thousand dollars on a sofa. I would probably rather sit on the floor at this point than continue to do business with this terrible company.
Anthony was very nice and professional. I had a great experience and I highly recommend Ashley Furniture. The delivery was done on time with no complications.
I was really impressed with the quality and selection available at Ashley. Went to several other furniture stores in the area (Rooms to Go, El Dorado, etc.) and they paled in comparison. Lillian helped me out on all of my purchases. I would highly recommend Ashley Furniture to anyone and everyone. Thank you!
We went in looking for a entertainment unit and did not expect to buy anything else. We are also picky about our choices and did not expect to find that as well. But we were pleasantly surprised. We were helped by Melissa and she was very patient and guided us through their entire store. She also answered all the questions we had. The inventory at Ashley Furniture, Davie is amazing and at reasonable prices. We ended up buying way more than we expected. Melissa also made sure to ship things out asap. We were very happy with our experience and it will be our #1 place to visit if we need any furniture or home decor.
Great experience, everything went smooth with purchase and delivery.
Great service and very helpful. My wife changed her mind numerous times during the process and the staff was very helpful and patient.
My delivery was set and they cancelled it 2 hours before to the next day. The next day during the delivery window sales rep. calls and tells me to have the $120 delivery fee cash to give to the driver. Had so many re schedules and management didn't seem to care I cancelled the order. Have had better service at Macy's and other furniture stores.
Wonderful experience. Richard helped us and even followed up after delivery to make sure everything was perfect. The furniture looks great and the delivery went smoothly.
We came into Ashley last month to buy a mattress and left with several other pieces of furniture at a great value! Donald Douze helped us picked the right pieces and recommended some other options that left us with a wonderful deal. Donald helped arrange the delivery and made the whole experience very pleasant. I've shopped at other furniture stores where the sales agents were pushy, and I left without looking much further. Ashley on Sheridan was a completely different experience. I would definitely shop there again and would recommend it to anyone looking for furniture or household items!
I bought a beautiful bedroom set here for an affordable price and was very impressed with the great customer service given. :)
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
