Ashley Store Davie, FL

Found exactly what I was looking for and Arianna was very helpful. I highly recommend this store.

My husband and I really enjoyed walking around the store with our assistant Sandra. She was very knowledgeable and sweet, and the furniture there is beautiful and priced well. We highly recommend visiting this store. PS - they also sell top brand mattresses!! Who knew?

Excellent place to buy your mattress and furniture 😊 100% recommended

Philip Morrison did a great job. Very helpful

Had a great experience here. Norma was very kind and helpful in my search for a bunk bed for my grand daughter.

Pretty store, great value, excellent customer service. Worked with Valentino and he was a pleasure to work with for our living room needs.

Great service. Sales person very helpful and not just trying to make a sale.

U all were great

This review is of my buying experience at Ashley, we have not received the products yet. My wife and I came in with our daughters close to closing this evening and we were welcomed by Sandra Z. In other retail stores we’d have received the typical eye roll of last minute customers, especially with kids, but not from Sandra. She was very welcoming and super helpful in guiding us to find barstools. Despite my kids running around to try out each chair, bed, sofa, and ottoman, she was always pleasant and focused on helping us find the right barstools. Ultimately we were able to find something we had not seen online and under budget, which is great as we’re also on the market for a new sofa for our house. We’ll be back for sure and eager to work with Sandra on our next visit. I’m confident the product will be good as we’ve been using a bedroom furniture set from them for almost 10 years. If you come to Ashley, ask for Sandra - she’s great!

Norma was very patient and knowledgeable on items of interest, Ramon ensured we were satisfied with everything and understood the entire process and what was included.

Excellent expedite service !

Sandra this representative is knowledgeable and helpful, providing clear and concise information. She was able to answer all of my questions and guide me through the process, making the experience smooth and stress-free. I had a great experience with her she was friendly, helpful, and went above and beyond to ensure my satisfaction. I would highly recommend her to anyone.

Norma Cooper is very nice and patient. Definitely recommend her

Worked with Dave he was incredibly helpful. Showed us around the store with patience, took note of what we liked, and went over every detail of the items. He also showed us all the available options and was overall a delight to deal with.

Good quality furniture with good im home service program that's inexpensive. Thanks to my sales person Sandra she did a great job and had lots of patience. She took her time to show lots of options. We meet the the manager Mike a super nice guy. Update to my review amd why it dropped to 1 star. My delivery driver arrived 3 hours lates. My sales person order the sectional with pieces on the wrong side. So I returned the order. My sales person reddy order correctly but they couldn't schedule my delivery for the next day for inconvenience. They scheduled it fot 4 days later because they don't deliver Mondays nor Sunday (that's Crazy!!) I called several times to customer service and was transferred to Tarif in the escalation department that said there was nothing he can do. I called back to see if there were any cancelations for the next day and he would not take the call. First he was at break later he said he wasn't available. I spoke to someone else and Max and he said there was nothing he can do either. I am stuck with 4 days our for delivery. No accomodation for my inconvenience. Update: furniture was delivered on time and the plate that covers the control for the recliner came broken. The delivery person took a picture and said they closed submit a claim and he didn't. He just sent the picture of the sofa delivered.

Amazing experience with Nicole ! Everything was smooth , she was very knowledgeable and professional, it’s safe to say it was my first time enjoying furniture shopping! (Most of the times it’s been a headache) but this was such a good experience . I recommend to skip all the others stores and go straight to Ashley’s furniture! Definately must check it out , great collections!!

Great hospitality and service as soon as you walk in. Arianna did an outstanding job answering questions and meeting our needs! Would definitely recommend her!

Dave Uguccioni was amazing! Definitely ask for him! So personable and made the applying and purchasing process so easy for us. I would definitely refer friends to this location and have them ask for him. He should have been moved to manager status yesterday! Ignore my hubby making a fake awkward face. Haha

I had a great experience at Ashley Furniture thanks to Sandra. She provided outstanding service, offering excellent advice and making the entire process smooth and enjoyable. Her friendly and family-like approach made me feel comfortable and well taken care of. Definitely a five-star experience!

David was very personable, patient, and helpful.

Patient, jovial and very good at his job. It was a pleasure to have Phillip assisting me today. Also met the store store manager Ramon. Very good people.

Excellent customer service and sales rep. Very educated.

Great team to help you decide what you want and amazing selection of item. Norma was super helpful, little too intense on the selling the warrant option but aside from that great experience

Fantastic service!!!

Pleasant atmosphere. Serena Uribe, our sales person was beyond outstanding. We went back three or four times within a 4-month period before making a decision and she was exceptionaly patient and professional everytime. A pleasure to work with.

SANDRA IS A VERY NICE SALESLADY. LOTS OF PATIENCE

Sandra helped with our mattress re-selection this evening, The process was good and we are completely satisfied with the new product selection.

I am a loyal Ashley Furniture customer. The staff is attentive, patient, and answer all my questions. The quality and selection of furniture is what keeps me coming back!

Thank you Sandra at the Davie, FL homestore! Sandra’s sales style hits the sweet spot - informative, gave us space to discuss amongst our selves, but chiming back in at key moments to provide insight based on what she knew about our family’s needs. For that reason I decided to complete my purchase at this store!

Excellent no sales pressure service. I'll continue buying at this store.

Working with Dave U. made the process pleasant and easy. He listened to what we wanted and showed us exactly what we asked for. Ramon gave assistance at the end to help with clearing up any finance confusion. Great help and selection!

(Translated by Google) I am super happy. I came for a Hugo from Commodore and I also left with a bedding set. Thank you Arianna for your excellent recommendations, your patience and for an incredible service! (Original) Estoy súper contento. Vine por un Hugo de commodore y sali tambien con un juego de cama. Gracias Arianna por tus excelente as recomendaciones, tu paciencia y por un increíble servicio!

(Translated by Google) Arianna provided us with excellent service, she has a unique charisma, she was a great help when deciding on the best option, she explained everything to us with great patience and we left very happy with a beautiful bed and dining room set, highly recommended, thank you very much Arianna for your help (Original) Arianna nos brindó un excelente servicio, tiene un carisma único, fue de gran ayuda al momento de decidir por la mejor opción, nos explico todo con mucha paciencia y salimos muy contentos con un juego de cama y de comedor preciosos, súper recomendado, muchas gracias Arianna por tu ayuda

(Translated by Google) We came to look for a dining room set, Arianna helped us and we left super happy! Excellent service. She knows all the products, the promotions, she knows about materials and she also gave us advice according to our space in the house. If you come to Ashley in Davie, ask for Arianna. 100/100 service! (Original) Vinimos a buscar un juego de comedor, nos atendió Arianna y nos fuimos súper felices! Excelente atención. Ella conoce todos los productos, las promociones, sabe de materiales y también nos dio consejos de acuerdo a nuestro espacio en la casa. Si vienen a Ashley de Davie, pregunten por Arianna. Atención 100/100!

Arianna Clemente was amazing, very patient and kind.

Ariana was an amazing salesperson—very patient, friendly, and never pushy. I highly recommend her if you’re looking for furniture at the Sheridan location!

Smooth Stress less Good energy

Sandra the best sales representative answer all my questions and took her time with me!

Excellent customer service and customer satisfaction. I would highly recommend Ashley Furniture to everyone.

Dave U. was a really great help . Very patient and helpful picking all our pieces .

10/10 best experience i ever had furniture shopping. Ramon is such a kind person. He greated us as soon as we walked in and was super patient and helpful while we searched for our perfect couch. He even went out of his way to help us find the perfect tables to match our couch and we got to walk out of there with our full living room set and a big smile on our faces.

Phillip our service rep was excellent stayed late with us and was very patient with us searching for a couch.

Arianna was our seller. Excellent service. Great customer service! Fantastic experience!

We recently visited Ashley Furniture to purchase a dining table, and our experience was outstanding! Adrianna was incredibly helpful, knowledgeable, and patient as she guided us through our options. She took the time to understand what we were looking for and made sure we found the perfect table for our home. The entire process was smooth, from selection to purchase, and we truly appreciated her friendly and professional service. If you’re shopping at Ashley Furniture, we highly recommend asking for Adrianna—she made our experience enjoyable and stress-free. Thank you, Adrianna!

I am very happy with my experiencia in Ashley furniture.

Nichole is great any one that does not ask for her is making a mistake !!!

Ramon Rose General Manager was very helpful and the best sales person ever

Philip is always amazing and friendly, when we go into Ashley Furniture. Great personality! Thank you Philip!

Excelente atención from Mrs. Sandra & Manager Mr. Mike. We are Satisfied with the parchase and we recommend the 100%

Dave Uguccioni treated us amazing! such a great sale person, so patient with his customers, and really wants his clients to leave satisfied with their purchase. BIG THANK YOU!

Pleasant experience, very helpful and professional. Love the styles and qualitiy. Will continue to buy furniture at Ashley'.

Norma is excellent sale very kind I recomend.

Great customer service! Valentino Ventura made my entire purchase smooth and even followed up with me on my delivery and checked in on me to make sure everything was to my liking. I appreciate it!

Dave it help us and was a great experience

Dave U. Is awesome! He directed us to the table set we found online. Then informed us of several different color and size options. Once we made our decision he was quick to get us through the paperwork and off we were. His knowledge of the products and his ability to keep us engaged was top tier. Thanks Dave!

We went into Ashley after struggling to find affordable quality furniture for nearly a month. Dave was able to get us a bedroom set that we liked within minutes and made it all extremely painless for us. Thank you, Dave!!

Sandra was very nice. She let us looking around and helped us with a purchase.

We went in looking for a new couch for our growing family and Dave helped us right as we walked in and made the process very smooth and enjoyable! I definitely will work with him on anything else we need in the future!

Sandra was amazing. Great service and expertise.

Sandra was a delight! Helpful, attentive, patient, and kind! We will be back!!

Arianna is a wonderful customer rep. She is well versed and very helpful. She’s also reliable in returning calls and looking into things for us. Arianna is a great listener and pays close attention to details. Thank you Arianna for all of your help in assisting my family and me.

Arianna provided excellent service with a pleasant personality. I will return for future purchases with her.👍

Phillip took care of us and he was amazing loved the furniture!!

Sandra was never professional and knowledgeable. She makes me want to come back. She is a great example of caring for the customers.

Ariana was fantastic and so helpful. Great service

I had a great experience shopping at Ashley Furniture store in Davie. I was greeted by Dave Uguccioni, who took the time to hear me out on what I was shopping for. I was looking for a queen size mattress and box set with a frame, and I expressed my budget to Dave, not only was he able to assist me finding the product he also made recommendations that would fulfill my budget. Dave was able to recommend to me the mattress and a queen size frame that did not require a box spring that stood at least 14 inches from the floor which was perfect for under the bed storage. My purchase was cost-effective and a $100 under my original budget. I highly recommend shopping at Ashley Furniture store for any of your home furnishings. Dave and the showroom staff were very polite and I felt very hassle-free when I walked in which was a very pleasant experience for me.

(Translated by Google) Wao Wao Wao 👏 Wao Wao Very very professional, friendly, attentive… Cleaning and organization 🌟 ⭐️ ⭐️ ⭐️⭐️ (Original) Wao Wao Wao 👏 Wao Wao Very very professional, amigable, attentive… Limpieza y organización 🌟 ⭐️ ⭐️ ⭐️⭐️

Ashley furniture is great and excellent sales staff.

Super professional service! I’m very satisfied. Thank you Norma and Nicole you’re great!

Sandra was so lovely! She was very helpful and stayed late after her shift to make sure I bought my ideal dining set! Easy process all in all.

Arianna was AMAZING. She helped me and she was patently with picking my son bedroom set. I would suggest her to help and understand what you're looking for.

Arianna, the Saleswoman did a fantastic job assisting me with finding the right bedroom set for me. She was patient and very responsive to questions. I would definitely recommend Arianna to my family and friends. It turns out it was her first day and she was Awesome!!!

Fantastic experience! Phillip was wonderful and incredibly helpful, he made our day!

Dave was amazing. He had patience of a saint to deal with me and my two girls…

Great in store experience, Phillip was very helpful, friendly and professional. Highly recommend this location.

Wonderful service, Phillip was very professional, the purchase went very smooth

He was very helpful and nice

WATCH THE PRICES ONLINE BEFORE!!! We bought a Sectional and 3 tables and after looking prices online prices where at half, asked to the manager Michael to price match, he did agree and after two weeks after calling daily to Valentino who was the sales rep to get the new receipt, never got a response and then they just said they will have to cancel the whole order.

Had a great experience at this location. Arianna assisted us and was friendly and was not pushy like normal salesman can be. Was patient with us and took care of everything.

Very helpful and got us a great deal on our dining room set. We loved the experience.

I have been a loyal customer of Ashley Furniture for several years, and despite my evolving taste in home décor, I consistently return to the Davie location because of the exceptional service provided by Phillip Morrison. Even after moving away, I made a special trip back to purchase a mattress and accent pieces, knowing I could rely on Phillip’s expertise. He is incredibly knowledgeable, patient, and friendly, always going above and beyond to assist customers. His commitment to excellent service and his welcoming demeanor make every shopping experience enjoyable. If you’re visiting the Davie location, I highly recommend asking for Phillip Morrison; he truly enhances the furniture-buying experience.

Very nice salesman, Dave, explained everything! To me concerning my sofa order!!!!!!!

Very attentive, helpful. Superb customer service. I needed to adjust my order on a return visit and Dave Uguccioni was extremely helpful in making the changes to our previous transaction. He is a pleasure to work with.

Dave Uguccioni was our sales associate, he was great. He listened to what we were looking for and found us the perfect sofa. Will definitely y go back and see Dave.

Excellent high quality furniture, professional attention and quick paperwork. Michael and Leslie are top notch. I felt like family. I commend them both

Went to look at a mattress they told me had but didn’t have it when I got there. We had pry ourselves out of there the salesman was on us with the super hard sell even though he didn’t have what we came for.

Michael and Serena were so helpful. She was so patient.

Excellent customer services. Norma and the manager very friendly and pleasant. I really recommend this store located at I 75 and Sheridan street.

Nicole and Mike did an awesome job. They pointed me towards what I was looking for, and made the purchase simple!

Arianna and Valentino are the best!! We will definitely be coming back for future furniture needs :)))

Mr Ramon Rose the General manager for the Ashley Davie store was so kind and helpful. I really enjoyed working with him. He gave me wonderful ideas on how to make our home beautiful. We need more people who give of their time like him. Please shop at this store. They are the best !!!!! Great sales too and super nice furniture.

Excellent customer service

Outstanding service.

I highly recommend the Ashley store located in Davie for their 5-star service. They offer beautiful, high-quality items at affordable prices. Be sure to ask for Dave or Ramon – you won't be disappointed. Their considerate and thoughtful service is focused on helping customers find their dream items, not just making a sale.

Phillip was our sales rep and was very knowledgeable and helpful with our purchase today. Mike came over and introduced himself to us. We sat there and spoke about water bed city, way back when. We had a pleasant and non-stressful experience with our purchases today. Would definitely go back.

The service was very outstanding

Our experience in Ashley was great. Dave was very knowledgeable and patient during our visit. Highly recommend!

If you go, ask for salesman Dave or the store manager Mike. Genuinely the best experience I ever had in any sales outlet....period

My experience was above and beyond OUTSTANDING!!!! My sales representative Mrs. Nicole Leslie was the BEST 👌. She walked me around the entire store to make sure I had seen everything before making my final decision. She did not rush me and advised the great quality of my choices. Thank you for a GREAT experience.

Great selection and friendly but not pushy service.

Havent been to an Ashley's in a while and was surprised by new selection and great customer service from Serena. Thank you for all your help!

Dave was excellent at his craft and a big help!

Dave was great. Spent a lot of time with me to find what I wanted. He did not pressure me nor rush me .

I went to Ashley’s to look for dining room chairs. The salesperson, Selena, patiently showed me what was available. She answered my questions politely and respectfully. No pressure! It was a delightful experience!

Customer service was very friendly and showed me and my husband the options we could go with along with checking when it could get delivered. We definitely shop here again.

Valentino and Ramon is the best. Amazing amazing amazing shopping experience. The best furniture shopping experience ever.

Amazing customer service

Absolutely a great place to come! Valentino is the person to ask for. Ramon the GM is very welcoming and will make sure your experience is amazing.

Dave & Mike went above and beyond for me. Great service.

Dave is a very nice person…. Perfect costume service

Norma is very good. Very nice. Amazing experience

David was awesome! I was looking for an entertainment console but was still making up my mind and I didn't feel any pressure to buy. I ended up with a new couch instead. I've been coming here for years I love Ashley lots of attention as soon as I walked in.

I really liked the variety they offer, but the service provided by Dave was truly exceptional. Thank you very much.

Ramon the general manager welcomed me as soon as I entered and assisted me with finding a dresser. I was satisfied with my purchase and the help he offered. He is very kind and approachable

Friendly atmosphere from the time I entered the store,the associates was quick to show me what I wanted once I told her I’m looking for leather sofas. Yes I’m happy with my purchase

Nice selection and great customer service agents. I enjoyed picking out things. Not pushy and easy to work with.

We were shopping for dining chairs. Overall, the selection was great, and the price was right. We had excellent customer service during the purchase; no complaints whatsoever. Delivery was a different experience, though. The truck came more than an hour earlier than scheduled, and I was lucky I was back home. After they left, I checked the chairs, and one was chipped/dented from transportation. I immediately filed a claim, but instead of a replacement, I had to wait a week before someone tried fixing it. The result was just fair, not perfect, and we can tell where the defect was. I did buy damage insurance, but that was supposed to be used if something happened during use -- receiving a defective product "out of the box" (and having to get something fixed that you had nothing to do with) should never be the case.

Absolutely the worse service. We have not received furniture that we ordered in October. We are still waiting for furniture to come. Every time we call, they are not helpful. We have struggled so much. We are waiting on drawers to come in. We have been living off luggage waiting for them to come in and they still have yet to come. Ashley furniture is horrible. Do not shop there.

Saleswoman: Serina and Manager: Ramone provided superior expert service and helped us purchase exactly what we wanted and needed. I would highly recommend this team.

The salesperson Serena and manager Ramon were very pleasant and helpful. They were attentive but not overbearing.

Finally we found the sectional that we were looking form a long time. Valentino was really helpful, great customer service.

Our sales associate, Nicole was very friendly and very patient with us. Loved her and loved our purchase, which was very quick and smooth.

Gretel was amazing and had a lot of patience with me. Especially when i changed my mind regarding color scheme and style.

100% guarantee great products, very professional, helpful best service overall ⭐️⭐️⭐️⭐️⭐️

great prices and good furniture. Great variety too which is very important.

Nicole was amazing! Took her time to show us the showroom and understand our style and what we were looking for. We never felt like we were rushed into a purchase but were able to find everything we needed to make our home feel like home again. Thank you Nicole!!

We were greated at the door by Nichole and immediately she helped us out. Great service and pleasant to work with.

Came into Ashley in Davie today and was promptly greeted and attended by Serena. She provided excellent service, was very patient and answered all our questions and rearranged our requests to meet our needs. We left feeling very satisfied and will recommend Ashley as a great place for furniture needs.

Michael and Phillip were great to work with, very knowledgeable and helpful.

We had shopped around everywhere and finally at Ashley Furniture we found an attractive, comfortable couch set perfect for our living room. They held up great over the past 3 years, and since we did need to not use our furniture repair coverage, we just got a $200 credit back…which we used to purchase a nice comforter set. All delivered to our door, very fast and convenient. Thanks!

Our salesman Valentino was very helpful and patient. He also gave us all the options and great advice

The furniture is high quality and the service is amazing, they gave us great ideas and went beyond expected!! Thank you guys!

We needed a sleeper sofa for the holidays and Gretel help us find one! She was great to work with, very knowledgeable and pleasant.

Great service!

Amazing, knowledgeable and courteous staff.

I had an incredible experience shopping at Ashley Furniture #34! My sales representative, Serena, was exceptional — she was extremely informative, funny, and incredibly patient while helping me find exactly what I needed. Her knowledge and approachable demeanor made the entire process enjoyable and stress-free. Additionally, the office manager, Ramon, was very attentive, making sure I was comfortable by providing water and even helping me connect with a third-party moving company that fit my budget. The furniture I purchased is high-quality, and I was thrilled to get it at such an amazing discounted rate. This team truly goes above and beyond to ensure a smooth and pleasant experience. I highly recommend this location for anyone looking for quality furniture and top-notch customer service. Thank you, Serena and Ramon!

Sales rep Nicole very helpful and accommodating. Went above and beyond in guiding me with my purchases. Easy, friendly atmosphere!

Ashley is certainly our top choice for furniture. Jonathan was incredible; he was very knowledgeable about materials, financial options, and what would work best for our new home and budget. Plus, he gave us the space we needed, making it easy to discuss and consider our options. Thank you!

Scarlett, Jonathan and Ramon were phenomenal. They didn’t apply any pressure. Allowed my wife and I to look for what we needed. We had a great experience. Would shop here again in a heart beat. Thank you for the great experience

Scarlett, Jonathan and Ramon were very helpful & great customer service. Very happy with our purchase.

I can’t say enough with our experience with Gretel at the Davie, Fl store. We have been purchasing furniture since June 2024 and taking delivery now that our home has been built. She’s always responsive and goes above and beyond to help make the customer happy. Thank you so much Gretel!

I had a great experience at Ashley Store! The salespeople were incredibly nice and friendly, making the entire process smooth and stress-free. They went above and beyond to help me resolve my issue quickly and efficiently. Their professionalism and willingness to assist truly stood out. I highly recommend this store for their excellent customer service!

Friendly,professional, knowledgeable.

I can’t say enough great things about Serena. Her customer service was phenomenal. On top of being incredibly patient with my husband and I she was constantly providing options and ideas without coming off as pushy. She is by far the best sales representative I’ve encountered at any furniture store and possible any store in general. Thank you so so much Serena!

WOW! Sales person Scarlet was excellent! She Handled my order over the phone with free delivery. The store credit for the unused In-home service plan was an unexpected surprise. We got a beautiful statement piece for our table and we're very happy..

The service was great. Valentino was very helpful.

Everything went great but I was hoping to have gotten an extension on my store credit that I didn’t realize expired. I’ve never had store credit expire. Other than that, it went well.

Great customer service. Great selection. People are super friendly and made the process of buying new furniture easy. Very happy with Ashley Furniture in Davie.

Serena was very helpful and patient with our search for furniture. If anyone is looking for a stress free experience reach out to Serena.

Very bad service for interior design, they don’t contact t you and only send you the most ugly design. . The have to change the designer

Serena & Ramon were very courteous and knowledgeable Sales Representative and we would recommend them to our relatives and friends.

Serena and Ramon were very helpful and assisted us in choosing the perfect furniture for our dining room. They were extremely knowledgeable, courteous and dedicated in making sure that each customer leaves their store happy. It is a pleasure for me to recommend these two wonderful sales people to everyone.

I had the best experience with John Perez at the Pembroke Pines location. He was very informative and helpful

John Perez was informative and amazing

We had amazing customer service from Phillip, Michael & Ramon, the General Manager, at the Ashley Furniture Store located in Davie, FL. I would highly recommend this store for any of your furniture and mattress purchases. Thank you!!

I had the pleasure of dealing with Nicole and she was very professional and helped us patiently to look for what we needed. Her Manager also was very nice and pleasant!! we had a wonderful experience and found what we were looking for with their help.

Really great experience purchasing our new living room set. Jonathan was kind, knowledgeable and patient. Ashley is our go-to furniture brand because of the ease of the process, amazing selection and quality. Highly recommended!

Thank you so much, Gretel! I wanted to take a moment to express gratitude for all Gretel’s help during our recent visit to Ashley Furniture. Her help in finding and recommending furniture was truly above and beyond. Gretel’s pleasant demeanor, down-to-earth attitude, and impressive knowledge made our shopping experience smooth and enjoyable. She went out of her way to accommodate our schedule, understanding that we were traveling from out of town, and ensured that every detail was taken care of. Her expertise and friendly approach made the process so easy and enjoyable. We will definitely be back if there is anything else we need in the future!

Jonathan was terrific. Not only was his knowledge top notch, his body language and eye contact made us want to listen and take in that knowledge. He took the time to answer all of our questions and showed us all of our bedroom and mattress options. We chose our aewsome bedroom set and mattress along with a kitchen table. When we sat down to make the final purchases, he made the process comfortable and he went over all the details with us. A huge thank you to Jonathan! See you soon! Also, a thank you to the manager!

Jonathan Perez is the best

Great experience. All the sales people Top A1. Jonathan, especially.

Scarlett was amazing help. She was so understanding and helped us with every single thing and walked us through everything. She was so supportive and kind. There’s not many people out there like her and my boyfriend and i couldn’t have been any more grateful for her. She made us so comfortable and made our first time furniture shopping experience unforgettable. Scarlett we LOVE you! Thank you for everything.

My experience with Ashley and Davie Florida was terrific. The manager put through my interest free for one year charge and the salesperson put through my sale

I was extremely pleased with your associate Scarlett Gutiérrez, who answered our questions and provided very helpful decor tips.

After having some setbacks with our purchase, the Ashley team made it right for me and my wife. The store Manager, Mike was extremely helpful getting our exchange processed. Thanks to everyone involved.

Today I went to view some furniture options and Nicole Leslie helped me. She was amazing! Helped me find exactly what I was looking for, was extremely helpful and gave superb customer service. I would highly recommend asking for her!

The experience of purchasing furniture at Ashley furniture for the second time was phenomenal!!! I got personal attention regarding my furniture needs for my new place. I would definitely recommend Ashley furniture to my family and friends.

I recently purchased a chest drawer from Ashley Furniture and was heavily encouraged by the salesperson to buy their "Reguard" 5-year protection plan. They went on and on about how essential it was to "protect my investment," making it sound like a no-brainer. But after dealing with them, I can confidently say – save your money and don’t fall for this scam. When I started having issues with the drawers on my chest, I thought, “No problem, I have a warranty!” But actually getting help was a nightmare. They made me jump through endless hoops: taking countless photos, recording videos, only for them to argue that the issue wasn’t covered. Getting anyone on the phone was like pulling teeth – long holds, transfers, rude service, and a customer service experience that felt more like dealing with a towing company than a high-end furniture store. And when I finally had enough and tried to cancel the service, I was sent to another department and placed on an endless hold. It’s obvious they are hoping you’ll just give up. Ashley Furniture, if you’re reading this, do better. Stop selling customers on a service you have no intention of honoring. For anyone reading, save yourself the headache and skip the warranty. It’s not worth the frustration.

Serena was very patient and very helpful, she also was helping us with different options and stuff like that, she is definitely a 5 star sales person.

Excellent Quality and price

This was my first time at Ashley furniture and I’m glad to decided to go there. Excellent customer service and excellent furniture quality.

Jonathan provided an exceptional experience for our family during the purchase of our new couch at Ashley Furniture. From start to finish, he made the entire process seamless, hassle-free, and stress-free. His honesty and professionalism truly stood out, and we felt we were in trustworthy hands throughout. Jonathan went above and beyond to ensure we found the perfect couch for our home, and we couldn’t be happier with our purchase. If you’re looking for quality service and a genuine, no-pressure experience, Jonathan and the team at Ashley Furniture are the ones to go to!

They took there time. No rush but outstanding service from Valentino and Mike

Friendly , easy sale. Great staff! Awesome manager.

I had the most wonderful experience with Scarlett Gutierrez at Ashley Furniture, and I can't recommend her enough! She was incredibly patient, truly listening to what I wanted and taking the time to understand my vision for my dining room. Scarlett went above and beyond, offering a variety of options and creative suggestions I hadn’t even thought of that fit both my style and budget.. Her expertise and eye for design helped me turn a vague idea into a beautiful reality. On top of that, her warm personality made the entire experience stress-free and fun! I came in without expectations, and she left me feeling excited about my new space. If you're looking for someone who’s not just knowledgeable but truly cares about making your home perfect, Scarlett is the one to see!

Great job..The staff was fantastic

Gretel was so helpful! Took her time and answered all questions. She’s was great and great store .

Great consumer experience with Jonathan, very friendly, knowledgeable, flexible, helpful and nice to make business with him. He guide us through the whole process with no pressure and gave all available options to choose from. We are very thankful and very pleased with his service and will recommend the store and his help definitely.!

This is the second time purchasing furniture at Ashley. We have a great salesman, Valentino, and we like the prices and quality.

Exceptional customer service ,friendly atmosphere

I came in looking for a living room set I found online. Jonathan Perez was extremely helpful and went above and beyond to answer my questions. The customer service here was amazing, and I will be shopping here for all my future purchases.

I had an amazing experience with Gretal as my sales associate. She took the time with us and went over all of our options. She made our shopping experience relaxing and fun. I was even given a glass of wine. Sales manger was also great!!

Recently bought some furniture for my daughters at this store. Gretel was fantastic. She has a very warm and engaging personality. We had such a great experience. Will definitely be shopping at this location again.

Excellent service.

We were at the store, and Gretel took excellent care of us! She helped us find bedroom styles, a good bed, and even took measurements for our future bedroom set! Super happy with the service, and they stayed late with us, showing great patience. They even offered us wine to make our search more pleasant! I highly recommend this Ashley location and Gretel 100%!

Gretel is the best! If you go ask for her! She helped us with everything

Thank you for your great customer service. Serena and Ramon was an absolute pleasure to do business with explained everything about the product and how the delivery set up will be. I will continue to give Ashley stores my business.

Nicole and the entire Ashley staff were absolutely amazing. They were Extremely helpful and with great disposition throughout the entire process of purchasing our beautiful new furniture.

Shout out to Gretel due to her patience with us and her catering to our taste with her guidance! Also, shout out to the GM that day which was Thursday 9/26/2024 he came by to check on us and ask how everything was going. Very attentive group/staff! Great job!

It was a very pleasant experience and I would love to go back when i'm ready for my purchase.

Recently purchased at this location. Sales associate Valentino was great. Answered all my questions and was in and out in no time. Scheduled for Warehouse pickup and that went smooth as well. My table and chairs were well packaged and easy to assemble.

This is my experience with purchasing an ottoman in April 2024 and how Ashley lost me as a customer. After four months, the foam shifted to one side, as shown in the picture, so I filed a warranty claim. I didn’t buy the extended warranty or in-home service because I didn’t think it was necessary for an ottoman. To file a warranty claim, you have to go through their website. A few days later, they call to verify the pictures you uploaded and see if they can process the claim. But wait, they need to send someone from their company to check if the item qualifies for warranty. They charge $50 for this “service,” which is non-refundable. This “service” involves someone coming to your house, inspecting the product, and validating the defects. After an hour, Customer Service calls to inform you that the warranty doesn’t cover “some items” of the product, even though the inspector confirmed it was defective. I didn’t want to waste my time arguing with them, as I value my time more than dealing with customer service. What I learned from this: 1. I will never buy from Ashley again. They lost a customer. 2. Their warranty claim process drains money from customers instead of helping them, leaving you with a defective product and less money. 3. Don’t trust a company that doesn’t trust its customers. Even though the inspector said it was defective, customer service claimed the warranty didn’t cover it due to general wear and tear. Don’t waste your money and time with Ashley. I certainly won’t in the future. What would you do in my situation?

Even though my transaction was small, Phillip gave me great service.

Serena was amazingly helpful. She clearly explained all of the buying options and care package. She got our delivery set up and should be sitting on our new couch in less then three days. We highly recommend her. The store manager also stopped by to make sure all was well with our purchase. Excellent service overall.

We were kindly greeted at the door by Jonathan Perez. My daughter and l had the good fortune to have Mr. Perez guide us and help us with our questions. He was the best. He was very knowledgeable about the furniture and he even had great ideas of how to blend my existing furniture with the new ones l wanted to add at this time.The showrooms were spacious and had a large variety of furniture styles.l really enjoyed shopping there and l highly recommend this location.

Nicole was awesome, she new exactly where all the furniture that matched our description was and was super helpful with the process. I highly recommend going to see her!

Great Ashley, big and full of beautiful furnitures. We had an excellent service from Jonathan. He was very helpful and help us find out exactly what we wanted. We’ll definitely come back for future purchases.

Ashley Furniture store on Sheridan never disappoints. They always have great pieces at reasonable pricing and we have various pieces from here and all have lasted. We were helped by Jonathan Perez and he was very knowledgeable on all aspects and provided helpful tips for what we needed. Amazing customer service overall. We definitely recommend this furniture store.

Our sales person Serena was buried helpful.! I am looking forward to getting my new platform bed!

Do not go to this (or any other) Ashley's Store. They are truly the worst ever and the customer service is awful. They do not stand behind their products nor do they assist when there is an issue.

Nicole was awesome. She made our recliner shopping very easy. Mike was very helpful as well. We'll definitely be back in the near future.

Wonderful service, our salesperson gave us all the necessary information to make our final decision.

Walked into the Ashley HomeStore and was greeted by one of the salesperson. Politely introduced himself as Jonathan. I wanted some information on mattresses and he over delivered with the knowledge of the different types of mattresses and how each one would address my individual need. I ended up with the mattress and base that he recommended. I would definitely go back and seek him out for any additional furniture. He definitely stood out among his peers!!

The sales rep Serena that we worked with was outstanding. She provided us with a number of options for our son’s bedroom purchase. She was very patient and professional with us while we were deciding on the color of our furniture. The completing of the paperwork to purchase was quick and simple. The showroom offered many selections of furniture to choose from. The only negative was that some of the furniture was not in stock and on back order. This is not the first time that this has happened to us. It seems to be a common occurrence with Ashley.

Phillip was very helpful .

Very good service they work for you and it making happen. I am so glad went again to Ashley furniture to purchase my bedroom set. Five stars for them ✨️ 💛

Jonathan Perez was kind and explained suff about the product and walked us out to the door after the purchase was done

John was great! Very helpful and patient with us.

Nice sales person. Quality furniture and good price too

Not happywith Ashley's return policy.. There is none. We bought an adjustable bed that was supposed to work with any mattress but when it arrived it does not work with it. They will not allow us to return. Very disappointed

Scarlett was wonderful!!! Got exactly what i was looking for in record time! Excellent customer service.

(Translated by Google) 5 star service!! Thank you, Jonathan, for being so jovial and affable, for your good recommendations and your patience. A pleasant experience that will undoubtedly make me return. Thank you! (Original) Servicio 5 estrellas!! Gracias, Jonathan, por ser tan jovial y afable, por tu buenas recomendaciones y tu paciencia. Una grata experiencia que sin duda me hará volver. Gracias!

Great service with low pressure. I like that they offer no cost to full service depiction. A great selection, easy to make a purchase and great service.

Serena was very helpful very knowledgeable and attentive. Highly recommend.

Excellent customer service! Jonathan Perez is very knowledgeable and able to cater to the customer needs. 5 star experience overall

Valentino greeted us at the door… stayed with us the whole time, very knowledgeable, friendly and Patient! Love him for that!

Valentino made our shopping experience super easy and relaxing. Giving us the space we needed to make our decisions about our purchase. We visited many stores furnitures stores, but Ashley was hands down the best in price, service and quality. ❤️

(Translated by Google) I really like that furniture store and the prices are very good, variety for all budgets, the Philips salesperson who helped me was very friendly (Original) Me gusta mucho esa tienda de muebles y los precios muy buenos, variedad para todos los presupuestos, el vendedor que me atendió Philips muy amable

Verity of furnitures at different prices. Sarina the was amazing and helped us find what we were looking for. They also have some red tag sale on different decor items at a very low price! Worth checking out! Delivery was fast and on time!

The service provided by Ashley Furniture on Sheridan Street was exceptional. The service representatives were patient and explained everything thoroughly. I would definitely recommend this store for purchases.

We unexpectedly had a great experience at Ashley’s thanks to our sales rep Jonathan! He was super patient with us allowing us to take our time and ask as many questions without feeling pressured to buy something. Very friendly and knowledgeable as well!

(Translated by Google) Excellent care and quality (Original) Excelente atención y calidad

After having an issue with my online order, I visited the Davie store and was greeted by Scarlett who fixed my entire order! I’m so happy that I went to the store and was fortunate enough to have Scarlett assist me. Thank you!

This was our first time shopping for furniture at Ashley and John Perez gave us the most pleasant experience. He was very knowledgeable, had solutions to any problem/question, and had top notch customer service skills. I would 100% shop with John and Ashley again in the future.

Scarlett Gutierrez was my sales rep and she was absolutely amazing and to add icing on the cake the store manager he was excellent as well. I would recommend if you were in search of furniture. Ashely is the place you want to shop but let me be clear… you need to visit Davie store and ask for Scarlett she is Professional patient and kind the best Customer service you will receive. Thank you

Had the privilege of working with a very well informed and professional consultant. She would respond to me even in her time off. Thank you Scarlett you rock!

Let me just say Gretel is the best sales rep on the planet. Not only was she not pushy like other sales associates, she was engaging. She gave us space to think and consider our options and she was there when we had clarifying questions. She was very kind and courteous. She even made us some Cafecito. BEST REP EVER!!

Awesome service, the salemales man was awesome. Great service and love my chair.

Excellent service and quality furniture! Zoe was patient and professional. Michael is the reason I came back yesterday and Valentine was our first salesman that brought us back to the store. Love the service!!!!!

Had an Amazing shopping Experience at this store! Such a Beautiful store highly suggest anyone shopping for furniture to come to this location, friendly sales associates and really nice furniture & amazing prices for Mattresses!

Such a great experience. We loved Serena who spent so much time with us. The selection was amazing.

Serena rocks! Make sure to visit the Davie location for all of your furniture needs. Bought a beautiful dining room set from Serena. Excellent service!

I had a great experience walking in and being attended by Serena. She was very kind and knew how to guide me very well in making my selections. I left very happy with my purchase and I recommend Serena to help anyone finding their furniture.

Scarlette helped me and my family. She is amazing! So attentive and nice, I will be coming back next week for her help again!

Easy shopping. No hastle. No used car salesman type person tracking you. Also great selection of furniture. Serena U. was great to deal with

Phillip Morrison took good care of us. He was professional and knowledgeable and he didn't hover as we tried out different sofas. He allowed us to be consumers without pressure. I am waiting for my furniture to be delivered. Hoping all goes well🤞

Great service!!professional, courteous and helpful including the manger. This was extraordinary,, sinnce good service hardly exist.

I had an amazing experience, I was only going to look around and I ended up purchasing. My sales person was so helpful and knowledgeable, she was sweet and patient as I decided.

Scarlett was amazing I am so excited to receive my new beautiful furniture

We purchased a couch, love seat and single chair with the help of Scarlett. She quickly narrowed down exactly what we wanted. It was refreshing to find a pleasant shopping experience and would recommend Ashley furniture and ask for Scarlett.

Our sales associate Scarlett was incredibly kind and helpful from the moment we walked in. She helped find the perfect sleeper frame set for our office space.

The sales associate I had at the Davie store (Melba) was amazing. She was able to understand the exact pieces I was looking for by asking me questions, and showing me different items to get a better idea what the pieces needed to have. She was professional yet easy to talk to. I had looked at 5 different furniture stores and came back to Ashley because of the great price and the wonderful customer service.

Scarlett Gutierrez was an excellent and knowledgeable salesperson. She was patient and kind. Her professionalism along with General Manager Ramon was a welcomed experience.

My family and I went to Ashley Furniture to compare prices and sizes of loveseats. From the moment we came to the store we were professionally and cordially greeted by Gretel who stayed with us to make sure we knew where to look for any loveseats but also by showing us different options. She let us go through the store freely without rushing or overwhelming us which is a big plus. After viewing different options we ended up falling in love with a Micro Sofa which was a better option not only for me and my wife but also for all of us, (including my son and my daughter). Gretel went far and beyond with us at all times (the first time we went and when we came the second time to order our micro sofa). The process of ordering the sofa was very smooth and pleasant. The store is well organized and very comfortable. I recommend this store especially because of the awesome service provided by Gretel. 5 stars from me and my family!

Scarlet was extremely helpful and showed us several options of what we were looking for. It was a great experience!

Easy. Professional

I have always hated shopping for furniture because the experience has felt like buying a car. This time around, we were in and out quickly but also found what we needed with the help of your amazing associate, Jonathan Perez. He was very knowledgeable and helped us find the perfect sofa. Overall we are very satisfied!

Shopping here was such a great experience. Philip M was helpful, knowledgeable, kind and personable. I got just what I wanted !!

Great service!!!

Easy and professional

I went in to the Davie showroom to buy a new mattress, and I met with Scarlett and Roman. Both were very knowledgeable, friendly and engaging. They made me feel comfortable, answered all my questions, and gave me useful and sound advice. An overall great experience!

I had an amazing experience working with Ramon Philip and Jonathan. They made sure to provide quality service and quality product and furniture that matched my lifestyle and also my back issue I could not be happier with the results.

Gretel was excellent giving all information so we could choose the right sofa for us.

Excellent service from my Salesperson Jonathan Perez!

Have to say that the process was smooth and our vendor was amazing thanks Melba Gonzalez

We’ve visited the Ashley on Sheridan Street several times. Valentino Ventura is extremely patient, accommodating, knowledgeable, and pleasant. Great asset to your company.

Lovely experience

Very welcoming and friendly sales reps

I cannot be more happy with the quality furniture and excellent prices that the store has to offer

Amazing store to shop. Friendly staff great furniture at a excellent price

Nice and elegant showroom with very courteous and friendly sales associate. Easy selection process and quick purchasing steps.

Phillip was extremely helpful and allowed us the take our time to pick out the furniture we wanted. Thank you for an awesome experience

Jonathan Perez, Davie location was amazing! He helped me through my purchase order and made the experience easy! I’m looking forward to my New couch!

Excellent experience.

Serena was amazing she helped me with deciding my bed and I was happy with her service and she should get a raise

Serena was the absolute best 💯

The experience was great. Valentino was very knowledgeable in helping us pick the right mattress that fits both my husband and I. He allowed us to try multiple mattresses and we asked many questions. His patience was an honor to work with him. He made sure we were satisfied with our choice.

The store is big to chus any thing you need The séller Valentino Ventura is a nice person w/ enouf pacientia. I recomen this place as the best

Excellent service!!! Ashley Furniture in Davie, Florida Scarlett is amazing 👍 I hope I receive my furniture on time and in perfect conditions just like the outstanding service I received!!

Excellent selection

Great store and sofa purchase

Selection and staff are amazing. Difficult part was narrowing down choices. They rotate their inventory, so you can always find new things for your home.

Excellent service

Valentino was AAAMMMMAAZZZING! He provided excellent customer service with a professional and friendly demeanor. I will definitely purchase additional items again from him 😁

Scarlett was very very nice 🫶🏽✨

Amazing Experience! The store had many options for all different types of styles. Carla and the sales team were absolutely amazing! She went above and beyond to answer all my questions (which were many) and gave me the piece of mind I needed! I would definitely recommend this store to everyone!

(Translated by Google) Very good service, very nice furniture of all styles, at excellent prices $$$! The most reliable and special attention: Jonathan Pérez. Excellent purchase 👏🏻 (Original) Muy buen servicio , muy lindos muebles de todos los estilos , a excelentes precios $$$! La atención más confiable y especial : Jonathan Pérez . Excelente compra 👏🏻

My salesperson Scarlett is phenomenal. She honed in on her craft as a designer and helped me put together my dining room and living room with professionalism and knowledge, while keeping my design choice always as a priority. I can’t wait to redo my bedroom so that Scarlett can assist me once more in choosing my bedroom units for my home. Ashely Home should be proud to have a knowledgeable salesperson on their staff.

Words cannot express what a pleasure it has been to work with Johnelle Dresser at Ashley Furniture. From the moment we met, to finalizing our purchase, she exceeded our expectations! The delivery was as promised and perfect! Ashley is a great value for their great quality of workmanship, exceptional customer service, communications, and efficiency. Hands down we highly recommend Ashley for all your furniture needs!

Good and diverse sales team 👌🏽 Enjoyed the experience thoroughly, yet because we live on the 2nd floor in our condo complex, we needed to pay extra for the premium delivery. I think if you purchase an item that cost over a certain amount, shipping should just be free altogether.

Wonderful sales rep made the process painless, he help me coordinate all the furniture so that the house flows! If you need anything for your home Val is your man!

Very good service and quality.

Extremely disappointed with my experience at Ashley Furniture in Davie Fl . My wife and I spend a considerable amount $3,444 on a bedroom set, enticed by promises of discounts and a gift card of $250.00 .However, upon purchasing , I was misled about the discount policy being told it only applied to Ashley online and Amazon, Furthermore the promised gift card never arrived. Such false promises and lack of transparency are unacceptable in customer service. Disappointed and dissatisfied with my overall experience.

Phillips and Jordan provided exceptional service.

Grace service beautiful customer service I recommend this store to anyone

Scarlett and Jonathan were very helpful and professional

Excellent customer service 👏 I got all that I needed. The sales representative was very patient and helpful. Thanks Ashley.

Excellent customer service. Prices better than ALL other comparable stores. Kuddos to Phillip Morrison and George store manager.

Jonathan Perez was great. Super friendly.

Came in just to take a look, didn’t end up purchasing anything because the shipping fee would be so high. Carla (manager) knew this and still spent so much time helping me with my questions about styling and even about ordering from the Ashley in the city I’ll be moving to. Super kind of her. Couldn’t recommend this place more! The showcase has so many styles too!

Johnathan Perez, our sales associate, did everthing to get us the couch and recliners that we wanted. He was very pleasant and friendly and we will definitely go back to see him at Ashley in Davie when we look for more furniture. The store was clean and orderly with lots of options to choose from too. Thank you!

Customer service was great. Serena provided great service and Jonathan assisted at the end. They were both great!

My salesperson was incredibly good,! Once we told him what we’re looking for, he just gave us idea and allowed us to look around without being harassed. We found the items and the transaction went seamless. Would highly recommend!!

(Translated by Google) I've always loved Ashley. But until today I am his client. Unfortunately, the sectional that I bought does not fit perfectly in my house and when I called to exchange 2 of the pieces of the sectional for 2 that fit better, the answer is that it cannot be done. I understood that they gave me 24 hours to make a claim or change my mind. I decided to cancel the rest of the order (there were pieces that were not delivered to me) and I will never buy from this store again, which is very nice and all but with a very strict policy for exchanges. 💔 Update 2 days later: after this complaint, someone helped me solve the problem. Thank you. (Original) Me encanta Ashley desde siempre. Pero hasta hoy soy su cliente. Lamentablemente él sectional que compré no cabe perfectamente en mi casa y cuando llame para cambiar 2 de las piezas del sectional por 2 que se ajustan mejor, la respuesta es que no se puede. Tenía entendido que me daban 24 horas para hacer algún reclamo o cambio de opinión. Decidí cancelar el resto de la orden (hubo piezas que no me entregaron) y pues no volveré a comprar jamás en esta tienda que muy bonita y todo pero con una política muy estricta para cambios. 💔 Update 2 days later: luego de este reclamo, alguien me ayudó a solventar el problema. Gracias.

Johnathan Perez was an absolute delight to work with while shopping for some chairs for my living room. Johnathan was very informative and caring, never pushy, fun to work with. I would Gladly recommend shopping the Doral location with Johnathan.

Nice recliner.

Excellent service

We love Gretel. She made our visit so easy. She is knowledga le and very nice. We love the furniture that we bought and we will come back for more im the future.

Excellent service, Serena was exceptional, very patience with me, I will definitely be back.

Phillip was terrific! Helped me find exactly what I needed!

Best modern furniture in town

Hi Melba shopping at Ashley u made my experience the best I’ve ever had u educated me on everything from product items to pricing financing and what fit my needs best and that appreciated customer service was top tier from the time I walked in such an amazing experience your the best girly!!!!!

We've always enjoyed shopping at Ashley's and City Furniture. Check Ashley's store on Amazon before making a purchase. You'll thank me later.

My experience at Ashley's is five star because of the professionalism and friendliness of the sales person, Gretel Vientz-Ducasses. She was such a pleasure to work with! Also, Carla, one of the managers. What an asset they are to your establishment!

We've been working with Gretel for a couple of months. After getting our ideas in order, she closed the deal. She absolutely wonderful, knowledgeable and patient.

2 huge floors of beautiful furniture! Very polite and informed Sales people.

You are welcoming, making of feel comfortable buying. No pressure.

Professional customer service. Valentino treated us with respect. In addition, he was very patient.

The next day delivery really helped, thanks!!!

GM, Guy, and salesperson Scarlett are an amazing team! Guy went above and beyond to help us find the missing chair to our set at another store. If you’re in the Davie area, stop by and ask for them if you need furniture.

Serena was great!!!

If you want the best customer service come and do business here. Wonderful management team and sales associates always willing to help.

Phillip at the Davie location went above and beyond to special order me the entertainment center I wanted to purchase. Thanks for your great customer service Phillip.

Scarlett did an excellent job taking care of our needs

Scarlett is an excellent friendly informed and patient salesperson the manager and the rest of the staff are welcoming and friendly

We love buying furniture here because they always have the best inventory and the best customer service

I have shopped at Ashley’s furniture for over 10 years now, mostly in Texas. I was at this location tonight after work around 7pm, wasn’t busy at all. I pretty quickly found what I was looking for but the sales associate stepped away saying she would be back in a minute. After 30 minutes another sales associate finally came by to say the other lady was helping someone else close a bill and I basically had to go through the entire conversation from scratch with this new person. Overall a frustrating experience and it’s a shame I am now going to have to come back another day to get what I needed. Might try Rooms to Go first.

Attentive salespeople, wide variety and quick to close deal. Highly recommended.

Very helpful

Had a very nice experience buying a sofa and loveseat from Serena @the Davie Ashley Store! Excellent service with no nonsense. Sales manager also was very helpful. Highly recommend this store.

Representative Jonathan Perez was exceptional and handled the transaction with integrity and professionalism giving me the best possible advice while not trying to get a sale. He was very personable and very helpful and knowledgeable. A pleasant shopping experience.

Great service

Valentino is extremely knowledgeable and helpful. It was a delight to work with him. His service was exceptional and can't wait to visit this location again. Thank you Valentino and keep up the excellent work.

What a great experience shopping at this location. Jonathan was very knowledgeable and helpful, he assisted us in making all the right decisions and was patient with all our questions. Karla the manager was also there for support. Very happy that all the furniture we chose was actually in stock (A+++) and will be delivered in only 3 days. Highly recommend it!

Jonathan was very knowledgeable, professional and made the sale super easy. I didn't feel any pressure. Great experience!!

This store is amazing and the personnel are very diligent and cooperative with the customers. Phillip did a great job assisting us with furniture selection.

We really liked our sales rep. He had good personality and and sence of humor. Very knowledgeable!

Friendly environment, great customer service. We are happy with our purchase.

Excellent service received by Jonathan one of the managers. He was very attentive with our needs and found us the perfect sofa and love seat in record time. Jonathan was very warm and welcoming and we did not feel pressured like with other sales associate. Ask for Jonathan, he will take care of you and your family. P.s they even offered delicious wine. ✨🍷Thank you Jonathan and the Ashley furniture family!

If I could give a zero star, I would. worst customer service ever for a company. This company is a disgrace. do not buy from Ashley furniture or City Furniture. I have bought multiple times from them not anymore.. You guys have lost a customer for life. Nobody does what they say they’re going to do it has taken me over nine months to get an issue resolved, and on top of that the managers will just hang up on you when you are complaining and frustrated. Not a way to do business. Go spend your money somewhere else even if you have to pay more, the aggravation and headaches are not worth it.

Employees are super friendly and listen attentively on what you are looking for, making the experience easy and enjoyable of looking for furniture.

The staff at the Ashley Furniture store off of I-75 and Sheridan are very friendly and personable. We loved their no pressure approach to sales, popping in from time to time answer any questions. They gave us the freedom to wander and explore the store at our leisure with no pressure or hovering over us. A very special THANK YOU to Alex Migoto for all of his help! Look forward to purchasing our furniture with you!

Sales person kept disappearing and we would have to fine him also one of the items I had ordered they did not know a eta and did not notify us at all until I went to City Furniture and they were helpful enough to advise us so we changed items.

Clean and stocked show room Excellent sales rep. Johnathan

Visited the Davie store looking for family room furniture and had a great experience. Scarlet greeted us upon arrival and provided all the information requested without pressure while being very customer friendly at the same time. Will definitely come back for our next purchase.

Alex is an amazing sales rep. he kept in touch with me since day one and I finally got my sleeper and love seat. Definitely recommend him and his store.

Excellent service by Jonathan Perez. Truly a great sales rep and will be visiting again to get some more furniture. Walked in for a dinning room set, almost walked out with that dinning set, a mattress, and the base. Great experience!

Great customer service

Very clean

Great customer service.

Great place.to shop. Lots of choices. Friendly staff.

Excellent! The Sales Associate, Serena was very patient and understanding. She helped me to find exactly what I wanted. The Mangers were also friendly and knowledgeable. Great experience!

Jonathon was awesome as always

Great experience! Serena was helpful on our selection. She is a wonderful sales associate. We would like to work with her again.

Love the beautiful accessories and furniture. Sales team always helpful and knowledgeable!

We had a great shopping experience at Ashley.

We went in this store and was enthusiastically met by Scarlett who was amazing in helping find everything we needed! We left with our dining room fully furnished

Jonathan was so kind and made me feel at home in this store. He made finding a bed so easy and less stressful. I left the store with so much relief and joy!

Alex provided great customer service, answering all my questions and helping me find what I needed

They have beautiful furniture and excellent customer service

Knowledgeable staff. Pleasant and helpful. Great experience

Ashley has company gets it- doing business in the 21st century with busy people. And the sales Rep Phillip facilities this by listening, following up and being honest. Was a great experience.

Staff was friendly all around and extremely helpful. It was a better shopping g experience than any other furniture place we went to. Jonathan was the greatest and we so appreciate his patience and attention to detail.

Ashley Furniture employees has great customer courtesy and very prompt in handling issues.

(Translated by Google) Very good attention...and most importantly a clear and precise explanation.... (Original) Muy buena atención..y lo más importante una explicación clara y precisa....

I am very happy with my new furniture and the great service that Gretel at Ashely Davie gave me! I recommend her to everyone looking for furniture or mattresses.

Great customer service and can't wait to furnish my home with my purchases 😊

Had great customer service by Jonathan. Shopped around and found the best value for the cost of the type of sectional we were looking for.

The seller Gretel was very polite and friendly, she made us feel free to look at everything calmly and when we asked, she gave all the information we needed in detail and we then opted to purchase, which was also quick and easy.

Had a great salesman and found what was looking for!

Gretel was an excellent sales rep and helped us find the perfect size, color and style furniture for our home. She was patient while we considered many options. She looked up items we were interested in and provided a lot of information. She was very helpful and we had an excellent experience working with her. We recommend this store and Gretel.

Johnathan was very helpful, professional and showed excellent customer service. Was very thorough with the delivery and purchasing process.

Great store! Great service! 5 star service please ask for Phillip Morrison

Gretel was great to work with and extremely helpful with choosing the furniture we needed for our new home.

Valentino was the best! Very patient, knowledgeable, excellent service and care for our needs. We left thrilled with our purchases!!! Thank you Valentino!!!

The sold us 2 reclining loveseats with a huge gap in the back that you couldn’t see in the store and then refused to do anything about it. Sorry, they did refer us to their parent City Furniture where you get nothing but a bot that will do nothing for you either. Well, I guess if it’s any consolation they did also tell us most people have their coach up against a wall. What a joke, $5K in the garbage. Live and learn.

I had a wonderful experience. Valentino was very professional. He was very patient with us. We ended up purchasing the perfect furniture. I would definitely return. Thank you so much!

The service was first class

Serena was awesome! Excited for our new furniture!

Thank you, Joshua B, for your great service and patience! Shopping for the right sofa and rug was difficult for me. Your assistance with a tape measure was so appreciated and invaluable. I will certainly think of you and Ashley Furniture for my future furniture needs!

This is the third time purchasing from this Ashley location. I have been extremely happy on every occasion. They have a nice selection and variety of styles and price points. I advise you to ask for Jonathan Perez when you go in. He is a terrific combination of a salesman who has knowledge of all the products he sells and yet is not pushy in his selling style. If you need to be gently guided and not pushed and hard sold while your furniture shopping then Jonathan is the guy to work with.

(Translated by Google) Very friendly, the attention is perfect and everything is very fast and beautiful. Thank you. (Original) Muy amables ,la atención es perfecta y todo muy rápido y hermoso. Gracias.

Gretel was excellent and provided great info in assisting me in making a decision.

Serena's knowledge, personal attention & professionalism was second to none. Thank you Serena!

Jonathan was so helpful. I love the fact that he allow me to first look around without being followed. He answered all my questions and provided me with outstanding customer service.

Wonderful experience at Ashley. Not only professional, but friendly treatment from Phillip Morrison and the trainee. Everything was explained smoothly and at any moment it felt like they were following a verbatim or script. We felt at ease, almost like we knew each other. Thanks for allowing us to rate our experience with these distinguished associates!!

Excellent customer service !! Thank you Phillip Morrison you have made the buying experience so much more pleasant than I would have ever imagen !!

Excellent sales women Serina ! Patient and knowledgeable!

Shopping at the Ashley Store in Davie was an experience elevated by Joshua's exceptional customer service skills. From the moment I entered the store, Joshua greeted me with a warm, friendly smile and an eagerness to assist. His in-depth knowledge of the products and attentive listening skills enabled him to recommend items tailored specifically to my taste and needs. Joshua demonstrated a rare blend of professionalism and personable charm, ensuring that not only were my questions answered, but that I enjoyed my time in the store. Each interaction was infused with patience, understanding, and a clear dedication to excellence. It’s evident that Joshua takes great pride in providing an outstanding customer experience, and because of him, Ashley Store in Davie will be my first stop for all future home furnishing needs."

Had a great experience with Serena. She was very patient and kind and did not rush us to make a decision

The sales man was extremely excellent!!!!

Phillip Morrison is the most amazing sales person I have worked with in the furniture industry. Super knowledgeable of his products and has a very joyful attitude. The delivery team was incredible and super professional and respectful.

Great energy. Customer service was amazing. Jonathan was a wonderful representative of the company.

(Translated by Google) Excellent services from Serena Uribe! (Original) Excelente servicios de serena uribe!

Excellent

Serena is such a knowledgeable and patient sales representative. She made the process of purchasing my furniture completely stress-free.

Staff is so friendly and helpful. Phillip was great and helped us find exactly what we were looking for.

Nice people

I had a wonderful experience at the Ashley store in Davie. Serena attended to me & was very helpful, very patient, informative & a sweetheart of an employee. She helped me find the the perfect queen size bed that I was looking for. This was my first time visiting Ashley furniture.

Great experience today. Valeska was very helpful. She showed us where to find what we were looking for and left us alone. But, was always close by to answer any questions. When we finally decided what we wanted she made the purchase process seamless and painless. We'll be back when we're ready for another furniture purchase.

Extremely bad experience with the Davie store. The sales person promised to revert the home delivery charges if I called back on Friday. When I did call her she turned back on her word and refused to accept her promise and commitment. When asked to speak to the Manager he was very rude and banged the phone on my face. I plan to take this to the consumer forum and file an official compliant with the manager. Do not trust their word. They turn back after the sale and behave like arrogant owners.

From the moment I walked in the store was met by a young man Johnathan. He was so nice and welcoming. He gave me the space to look around and enjoyed looking at everything. Beautiful store and clean. Now I found what I wanted, Johnathan was a doll help me with my purchase and everything went smoothly. Looking forward to doing business with them again. Thank you 😊

They have a clean, friendly and professional environment.The salesperson were very helpful and courteous. Even when I called I was pleased with the help and service over the phone. I'm pleased with my purchases. I'm a repeated shopper.

Beautiful store, great selection, excellent customer service received from Jonathan.

I had a wonderful experience today at the furniture store.Ms.Juliana Mutis was my sales representative.She was super friendly,professional,knowledgeable .She was very careful to understand exactly what I was looking for and that I was completely satisfied with the item,the price and everything that was involved in my experience with my purchase today. She was patient,kind and always sensitive to any concerns I might have as to the purchase.I never felt pressured or rushed at all. The best experience I have had.I highly recommend her and the beautiful furniture in the store to buy.I am glad I went there today.

Hello Ashley & Associates! My shopping experience in your store today was delightful and with ease. I felt comfortable with my Rep. Julianna, which made things quick and detailed. She was exceptionally friendly, with a smile of course, and I will recommend your store to my friends. As a matter of fact, I told A REPROBATE at Xfinity about my experience today, and he reply was, I love shopping at Ashley, their furniture is great! Thank you the experience, I will most certainly purchase again in the near future! Rod Lee

Amazing customer service! Serena was informative, helpful and pleasant.

Great people and super professional!!

Variety, reasonable

It was a pleasure to shop at Ashley Store in Davie. Valentino helped us with the purchase and patiently walked us across the store to help us find the product we were looking for. He was very familiar with all the products in the store. The range of products available were also incredible including some package deals which we availed. I would recommend this store for anyone looking for furniture.

Jonathan a very competent sales person and friendly, enjoyd doing business with him at Ashley furniture store

Came here looking for a recliner, and Serena helped us do just that. We came in, and she got us out fast. She pointed us to some nice recliners, we saw what we wanted and boom, we were out😁Thank you, Serena. We will be back in the near future😁

Ashley store is always my first choice when I need something cool for my home. The selection of furniture is incredible and the service is impeccable! I always recommend!

We went in the Davie, FL store with my Mother and Father-in-law. It is a beautiful store. We were helping them to find a sofa. The salesman Jonathan Perez was most helpful and made the experience much more enjoyable.

Great customer service, friendly and welcoming

The store was well kept with lots of choices for everything in your home. Joshua was such a fantastic salesman! He was very helpful, friendly, and also professional. I don’t think I would have bought the chair if it wasn’t for him. Thank you, Josh!

We had a great experience at Ashley. We were greeted by Serena. The store had a great selection. Serena went above and beyond. She made the shopping experience that much easier!

Worst confirmation services for delivery window!!! We just bought a sofa set from this Ashley store and were advised we would get a delivery window of 3hrs the day prior to delivery no later than 8pm day prior. At 830pm we had not received an time slot so i called this store were we bought our set and advised of the issue, and asked if they can assist. Guy the GM at the store advised that we were set for tomorrow with no time. I told him i cant just stay home all day waiting for furniture and he advised that someone just has to be home to receive it from 9pm to 6pm. He advised that he cant control the appointment window and wanted us to check back in the morning...really the day of delivery ?!?!?. Last time i checked most people have to work for a living and plan their day with some sort of notice to adjust and not just wait for the same day and hope for a time. There was no assistance from the "GM" can only imagine how he manages his staff. I was hoping for assistance and all i received on my call to the store was more frustration. Better places to spend your hard earned money than here.

Very happy with this Ashley store. Valentino Ventura is a great salesperson, not pushy, patient and a man of word. Now waiting for my furniture to come !

Phillip was an outstanding Sales Rep. for Ashley Furniture. He greeted me with a smile, very courteous, respectable & as I asked him questions of the products of the different recliners he was very knowledgeable. I did not want my recliner to be delivered due to I have a truck. Philip gave me the address to where I can go pickup my recliner & gave me the exact directions on how to get there. I am very happy & enjoying what I chose. Another proud customer😊👍

Came in looking for barstools. Was able to find a great set on display. Really impressed with the showroom and staff. Thanks for all the help!

We have been customer for years, we were in need for a new battery for our recliner, I was surpriced that after so many years they still have the parts in stock. We spoke to Guy & Juliana, they were very helpful locating the battery and it only took a few minutes to do the transaction. Excellent customer Service!

johnathan perez is the best he helped me for an hour just for me to go get one bed frame

Phillip was provided great service!

Juliana was amazing!!! I had been to 4 other furniture stores today and by far she was the best!! She took her time to answer ALL of my questions. She made our furniture shopping experience such a pleasurable one. I will be purchasing more items with her in the future!

very kind and extremely helpful Juliana Mutis was amazing!

We appreciated that we were able to look around before being approached by a salesperson. Josh was so personable and helpful. He was not pushy at all, which helped us decide to make the purchase! I would definitely return to this store and ask for him!!

Very nice furniture at a reasonable price.

Don't buy there warranties for stains, its a scam. They come up with every reason to get out of warranty. They asked me what the stain is and I told them not sure but looks like dirt. They said we dont cover unknown stains??? what does that even mean? Where in the policy does it say we need to be stain experts?? its laughable these company

This is my third time making a purchase from Ashley Furniture! I have to give a special shout out to Juliana! She made buying a couch for my new apartment a great experience. She was very knowledgeable about all the products and all offerings included, I can’t thank her enough for making this purchase a very easy and time efficient transaction. Thank you Ashley Furniture for your consistency on quality products and phenomenal guest service. ❤️‼️

Make sure you get ‘in writing’ what they will haul away before the sale. They told me they would pick up my old sofa when delivering the new one, but they apparently do not. Will end up paying to have my sofa removed on top of the cost of the purchase now.

Jonathon was very helpful. He was friendly and informative. I lost all my furniture in the recent flood. Jonathon assisted by listening to what I was looking for and stayed in the price points I wanted. I highly recommend Jonathan and Ashley. I will continue to go back whenever I need to furniture shop.

Excellent customer Service great attention to detail thank Juliana

(Translated by Google) Excellent attention and good service from Mr. Phillip Morrison (Original) Excelente atención y buen servicio del señor Phillip Morrison

Excellent showroom, my salesperson, Ms. Valeska was fantastic.

Seller was super professional and didn’t follow and harass people around like other store do

Valentino was very helpful when looking for new living room and bed room furniture. He made the selection process easy and enjoyable.

UPDATE: I originally gave this store 5 stars, however, the couch I purchased from this store in (June 2023) is by far the WORST piece of furniture I have ever bought. I paid $2200 for it and haven't even owned it for a year, and it is ready for the TRASH. The fabric is itchy and pills everywhere. I noticed it after only 10 days and called the store to complain, only to be sold the "fabric warranty" for another $250 because they said I could always get it replaced. However, being a POOR QUALITY PIECE OF JUNK does not qualify and they won't do anything. I owned my last couch for 15 years and then gave it to a friend because there was still life left in it. This couch.....7 months!!!!! I would never shop at this store and advise you to go elsewhere.

Johnathan was excellent in getting us what we needed

Josh was great. Patient had all information needed, gave suggestions and followed up via email. Great customer service.

Good place

Great experience with our associate Jonathan. Very informative, attentive and non-salesy. The prices were better than some of the local competitors aswell. Would definitely Recommend Ashley Furniture 👌

Good service

Great selection prices and people at this store

The staff was very friendly and helpful. Nice spot and very good sales

Jonathan and Ashley at the Davie location are AMAZING! They helped me not only pick out the right furniture, but to pick out pieces which made sense for my very specific needs. They were attentive, professional, friendly and made my shopping experiences memorable. They put the SERVICE back in SALES, which is rarely seen in other businesses. I would highly recommend this location and working with Jonathan and Ashley. I am sure I will be making more purchases from them soon!

The customer service representative was very nice and personable and showed us options for what fitted our families needs. We ended up going with the rawcliffe sectional and are loving it!

Great, friendly and quick attention from the Ashley furniture Dave. Gretel avienta was a pleasure to work with and she made the process seamless. Thank you!

Pleasant and professional

I already had a dinner table in mind. Went to the store, saw it in person, and the store associate Douglas made my checkout experience nice and smooth. No hassle, no headaches. 🙌✨🙏

Didn’t give me any space shopping, it’s like they wouldn’t let me breathe. Had said specifically just looking don’t need help and it’s like they breathe on my neck.

Sales person Sophia and staff was friendly and informative in helping us select our new furniture.

Phillip made furniture shopping a great experience. Very friendly and helpful with questions.

Salesman was awesome Doug!

Shopping for some furniture for our vacation rental. There was plenty of parking which is always a treat. The store was clean, well organized, the salesperson (Phillip Morrison) who helped us was very knowledgeable, patient and willing to go the expert mile. Their prices did best their competitors and what we liked most of all was a not being rushed. We lucked out and with current sale (Presidents Day Sale) we saved over $250 on what we were getting quoted for. The one thing they had going over the competition is on the sleeper sofas all of their mattresses were memory foam mattresses. Great deal and super happy.

Sales associates were very professional and accommodating. They even let us take a chair home to see how it looked in our dining room.

We ordered a couch and loveseat from Ashley furniture. Upon delivery, my husband was having a medical emergency. I had to make a quick decision to have the delivery guys place the items in the garage in hopes that the company would be understanding and come back when things were stable to complete delivery. Unfortunately, this company has no compassion and is refusing to have their guys come back out (I would be willing to even pay another delivery fee). I was really put in a bad situation at the time of delivery, I had no other choice. Thanks so much for your compassion Ashley Furniture. You just lost a long time customer.

Good service

Was in and out ty

Juliana and Ashley were very knowledgeable and patient.

January 28, 2023 I decided to go to Ashley furniture store in Davie. All I can say is fantastic staff from you walk in the door so when you leave thumbs up to Mr. Guy and his team. And also thumbs up to Josh and Doug, I would never experience Ashley furniture if I was not send by city furniture based my nine months of me waiting, but Ashley furniture took care of me and teamwork make the dream work.🤩🤩🤩🤩

Johnathan was extremely helpful and answered all our questions without making us feel pressured

Valentino in the Sheridan location was amazing! Great customer service and helped me to have a painless experience after I had such a horrible experience at the sawgrass location!!! Do yourself a favor and shop with Valentino on Sheridan

Juliana was super helpful and patient! My wife and I looked for the perfect couch for months and finally found it at Ashley

Editing my review to reflect resolution of my concerns. Be VERY careful when ordering. Free shipping does not include assembly (they didn't mention this in the store to me). Eventually, Ashley / City furniture made it right and sent a driver to assemble the furniture. It's a good thing they did, because one of my pieces was damaged. They had to send a repair person out to confirm that the piece was unrepairable, then schedule another delivery. All in all, the process took three weeks (after my initial delivery, which took five months for my back-ordered item). In the end I have two pieces of furniture I am pleased with.

I always have a pleasant experience shopping at Ashley… between the attentive staff, timely delivery and being happy overall with the furniture I have bought over the years. I keep coming back.

Very professional like always. 👍 Just sad that my extended warranty expired on my mayor purchase I did 3 years ago and I only missed it by 40 days and Customer Care couldn't help me out on a waiver for those 40 days.

We purchased a bedroom set and power recliners back in June of this year. The store is well maintained and there are many choices. However, I recommend that you make your final purchases online, from their website. Their sales reps just want to make a quick sale and when you have any issues (after purchase) they want to pass you off to another sales person. Additionally, we had several delivery issues where they delivered a product that was damaged and it took 3 additional attempts, after I had to send emails with proof of the damages. Not to mention they damaged our custom blinds and we had to pay for them to be fixed. When I reached out (via phone) about this, they offered to send someone out(from Ashley) to fix it, I refused. During one of the deliveries, I attempted to tell the delivery person that the item was damaged and I was refusing delivery, they DID NOT take the item back and just left without a word, so I had to call customer service to resolve. Most of their delivery personnel are rude. It was only the last and successful delivery (after 3 previously failed attempts) where the delivery person apologized for our troubles even though that weight did not belong to him. One particular sales person is not very well trained on how to use the tablet to place orders nor on how to include promotional sales in the final invoice. I am now having to contact the promotional company myself because the sales person did not identify our purchases, with the proper promotional code, even though we are entitled to the promotion. All she said was, "just grab the paper with the information and call them", that was incorrect information. We will not be returning to this Ashley Furniture location as our experience ended up leaving us quite sour to this Ashley Furniture location.