Ashley Store | Davie, FL 33331
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Davie, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Davie, FL!
When you’re searching for furniture stores in Davie, the Miami metropolitan area, and greater Broward County, stop by Ashley Davie! Whether you have a chic one-bedroom apartment or sprawling single-family home with a pool and patio ripe for entertaining, we recognize that a home is more than just space—it’s the personal touches and the memories inside it. That’s why we’re thrilled to help our neighbors find the right decor and home furnishings to design the homes of their dreams.
Shop Style and Quality in Davie
At Ashley Davie, our friendly staff is here to answer all your questions—or let you browse wherever inspiration takes you. We arrange our expansive showroom by different styles, so you can picture how pieces work together and how they might look in your home. We carry popular, trending designs for every room, from living room furniture with contemporary, sophisticated lines to boho and modern farmhouse.
Our variety of sectionals includes our Lindyn Collection, with customizable and standard sectionals in neutral hues, a durable platform foundation that resists dips and sags, and plush upholstery where you’ll love to curl up with streaming favorites or a best-seller, or invite friends over for the hottest sports.
We also carry top-selling power and reclining sectionals and sofas with power controls, hidden storage, and performance fabrics to give your entertainment space top scores. Ready to take the party outdoors? Our outdoor furniture selection includes loveseats, dining sets, fire pits, bar sets, accent tables, sofas, umbrellas, lighting, rugs, and more, with all-weather materials and other enhanced features to enjoy the Florida sunshine and balmy nights.
When you’re ready to unwind, don’t forget our mattresses, offering hybrid styles, memory foam, and the latest cooling and comfort technology for a restful night’s sleep. Customers love our complete sleep systems from Beautyrest Black, Tempur-Pedic, and Purple, or choose from other well-known brands such as Sterns & Foster, Serta, Sealy, Simmons, and our own rigorously tested Ashley Sleep line.
Ashley Davie Gives Back
At Ashley Davie, we’re honored to give back to our community through several social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. We believe that a good night’s sleep helps children lead happier, more productive lives, so we donate a portion of our mattress sales to give deserving children their own twin beds, complete with a mattress, bed frame, pillows, and bedding.
How to Find Us and When to Visit
Our Ashley Davie showroom is easy to find at 15451 Sheridan St., right by the Cinemark Paradise movie theater. Our cheerful staff is here to serve you seven days a week from 10 a.m. to 9 p.m. For more information about our store or other Ashley locations in Florida, please call us at (954) 434-7747.
Customer Service
In-store offers
What our customers say
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Let me just say Gretel is the best sales rep on the planet. Not only was she not pushy like other sales associates, she was engaging. She gave us space to think and consider our options and she was there when we had clarifying questions. She was very kind and courteous. She even made us some Cafecito. BEST REP EVER!!
Awesome service, the salemales man was awesome. Great service and love my chair.
Excellent service and quality furniture! Zoe was patient and professional. Michael is the reason I came back yesterday and Valentine was our first salesman that brought us back to the store. Love the service!!!!!
Had an Amazing shopping Experience at this store! Such a Beautiful store highly suggest anyone shopping for furniture to come to this location, friendly sales associates and really nice furniture & amazing prices for Mattresses!
Such a great experience. We loved Serena who spent so much time with us. The selection was amazing.
Serena rocks! Make sure to visit the Davie location for all of your furniture needs. Bought a beautiful dining room set from Serena. Excellent service!
I had a great experience walking in and being attended by Serena. She was very kind and knew how to guide me very well in making my selections. I left very happy with my purchase and I recommend Serena to help anyone finding their furniture.
Scarlette helped me and my family. She is amazing! So attentive and nice, I will be coming back next week for her help again!
Easy shopping. No hastle. No used car salesman type person tracking you. Also great selection of furniture. Serena U. was great to deal with
Phillip Morrison took good care of us. He was professional and knowledgeable and he didn't hover as we tried out different sofas. He allowed us to be consumers without pressure. I am waiting for my furniture to be delivered. Hoping all goes well🤞
Great service!!professional, courteous and helpful including the manger. This was extraordinary,, sinnce good service hardly exist.
I had an amazing experience, I was only going to look around and I ended up purchasing. My sales person was so helpful and knowledgeable, she was sweet and patient as I decided.
Scarlett was amazing I am so excited to receive my new beautiful furniture
We purchased a couch, love seat and single chair with the help of Scarlett. She quickly narrowed down exactly what we wanted. It was refreshing to find a pleasant shopping experience and would recommend Ashley furniture and ask for Scarlett.
Our sales associate Scarlett was incredibly kind and helpful from the moment we walked in. She helped find the perfect sleeper frame set for our office space.
The sales associate I had at the Davie store (Melba) was amazing. She was able to understand the exact pieces I was looking for by asking me questions, and showing me different items to get a better idea what the pieces needed to have. She was professional yet easy to talk to. I had looked at 5 different furniture stores and came back to Ashley because of the great price and the wonderful customer service.
Scarlett Gutierrez was an excellent and knowledgeable salesperson. She was patient and kind. Her professionalism along with General Manager Ramon was a welcomed experience.
My family and I went to Ashley Furniture to compare prices and sizes of loveseats. From the moment we came to the store we were professionally and cordially greeted by Gretel who stayed with us to make sure we knew where to look for any loveseats but also by showing us different options. She let us go through the store freely without rushing or overwhelming us which is a big plus. After viewing different options we ended up falling in love with a Micro Sofa which was a better option not only for me and my wife but also for all of us, (including my son and my daughter). Gretel went far and beyond with us at all times (the first time we went and when we came the second time to order our micro sofa). The process of ordering the sofa was very smooth and pleasant. The store is well organized and very comfortable. I recommend this store especially because of the awesome service provided by Gretel. 5 stars from me and my family!
Scarlet was extremely helpful and showed us several options of what we were looking for. It was a great experience!
Easy. Professional
I have always hated shopping for furniture because the experience has felt like buying a car. This time around, we were in and out quickly but also found what we needed with the help of your amazing associate, Jonathan Perez. He was very knowledgeable and helped us find the perfect sofa. Overall we are very satisfied!
Shopping here was such a great experience. Philip M was helpful, knowledgeable, kind and personable. I got just what I wanted !!
Great service!!!
Easy and professional
I went in to the Davie showroom to buy a new mattress, and I met with Scarlett and Roman. Both were very knowledgeable, friendly and engaging. They made me feel comfortable, answered all my questions, and gave me useful and sound advice. An overall great experience!
I had an amazing experience working with Ramon Philip and Jonathan. They made sure to provide quality service and quality product and furniture that matched my lifestyle and also my back issue I could not be happier with the results.
Gretel was excellent giving all information so we could choose the right sofa for us.
Excellent service from my Salesperson Jonathan Perez!
Have to say that the process was smooth and our vendor was amazing thanks Melba Gonzalez
We’ve visited the Ashley on Sheridan Street several times. Valentino Ventura is extremely patient, accommodating, knowledgeable, and pleasant. Great asset to your company.
Lovely experience
Very welcoming and friendly sales reps
I cannot be more happy with the quality furniture and excellent prices that the store has to offer
Amazing store to shop. Friendly staff great furniture at a excellent price
Nice and elegant showroom with very courteous and friendly sales associate. Easy selection process and quick purchasing steps.
Phillip was extremely helpful and allowed us the take our time to pick out the furniture we wanted. Thank you for an awesome experience
Jonathan Perez, Davie location was amazing! He helped me through my purchase order and made the experience easy! I’m looking forward to my New couch!
Excellent experience.
Serena was amazing she helped me with deciding my bed and I was happy with her service and she should get a raise
Serena was the absolute best 💯
The experience was great. Valentino was very knowledgeable in helping us pick the right mattress that fits both my husband and I. He allowed us to try multiple mattresses and we asked many questions. His patience was an honor to work with him. He made sure we were satisfied with our choice.
The store is big to chus any thing you need The séller Valentino Ventura is a nice person w/ enouf pacientia. I recomen this place as the best
Excellent service!!! Ashley Furniture in Davie, Florida Scarlett is amazing 👍 I hope I receive my furniture on time and in perfect conditions just like the outstanding service I received!!
Excellent selection
Great store and sofa purchase
Selection and staff are amazing. Difficult part was narrowing down choices. They rotate their inventory, so you can always find new things for your home.
Excellent service
Valentino was AAAMMMMAAZZZING! He provided excellent customer service with a professional and friendly demeanor. I will definitely purchase additional items again from him 😁
Scarlett was very very nice 🫶🏽✨
Amazing Experience! The store had many options for all different types of styles. Carla and the sales team were absolutely amazing! She went above and beyond to answer all my questions (which were many) and gave me the piece of mind I needed! I would definitely recommend this store to everyone!
(Translated by Google) Very good service, very nice furniture of all styles, at excellent prices $$$! The most reliable and special attention: Jonathan Pérez. Excellent purchase 👏🏻 (Original) Muy buen servicio , muy lindos muebles de todos los estilos , a excelentes precios $$$! La atención más confiable y especial : Jonathan Pérez . Excelente compra 👏🏻
My salesperson Scarlett is phenomenal. She honed in on her craft as a designer and helped me put together my dining room and living room with professionalism and knowledge, while keeping my design choice always as a priority. I can’t wait to redo my bedroom so that Scarlett can assist me once more in choosing my bedroom units for my home. Ashely Home should be proud to have a knowledgeable salesperson on their staff.
Words cannot express what a pleasure it has been to work with Johnelle Dresser at Ashley Furniture. From the moment we met, to finalizing our purchase, she exceeded our expectations! The delivery was as promised and perfect! Ashley is a great value for their great quality of workmanship, exceptional customer service, communications, and efficiency. Hands down we highly recommend Ashley for all your furniture needs!
Good and diverse sales team 👌🏽 Enjoyed the experience thoroughly, yet because we live on the 2nd floor in our condo complex, we needed to pay extra for the premium delivery. I think if you purchase an item that cost over a certain amount, shipping should just be free altogether.
Wonderful sales rep made the process painless, he help me coordinate all the furniture so that the house flows! If you need anything for your home Val is your man!
Very good service and quality.
Extremely disappointed with my experience at Ashley Furniture in Davie Fl . My wife and I spend a considerable amount $3,444 on a bedroom set, enticed by promises of discounts and a gift card of $250.00 .However, upon purchasing , I was misled about the discount policy being told it only applied to Ashley online and Amazon, Furthermore the promised gift card never arrived. Such false promises and lack of transparency are unacceptable in customer service. Disappointed and dissatisfied with my overall experience.
Phillips and Jordan provided exceptional service.
Grace service beautiful customer service I recommend this store to anyone
Scarlett and Jonathan were very helpful and professional
Excellent customer service 👏 I got all that I needed. The sales representative was very patient and helpful. Thanks Ashley.
Excellent customer service. Prices better than ALL other comparable stores. Kuddos to Phillip Morrison and George store manager.
Jonathan Perez was great. Super friendly.
Came in just to take a look, didn’t end up purchasing anything because the shipping fee would be so high. Carla (manager) knew this and still spent so much time helping me with my questions about styling and even about ordering from the Ashley in the city I’ll be moving to. Super kind of her. Couldn’t recommend this place more! The showcase has so many styles too!
Johnathan Perez, our sales associate, did everthing to get us the couch and recliners that we wanted. He was very pleasant and friendly and we will definitely go back to see him at Ashley in Davie when we look for more furniture. The store was clean and orderly with lots of options to choose from too. Thank you!
Customer service was great. Serena provided great service and Jonathan assisted at the end. They were both great!
My salesperson was incredibly good,! Once we told him what we’re looking for, he just gave us idea and allowed us to look around without being harassed. We found the items and the transaction went seamless. Would highly recommend!!
(Translated by Google) I've always loved Ashley. But until today I am his client. Unfortunately, the sectional that I bought does not fit perfectly in my house and when I called to exchange 2 of the pieces of the sectional for 2 that fit better, the answer is that it cannot be done. I understood that they gave me 24 hours to make a claim or change my mind. I decided to cancel the rest of the order (there were pieces that were not delivered to me) and I will never buy from this store again, which is very nice and all but with a very strict policy for exchanges. 💔 (Original) Me encanta Ashley desde siempre. Pero hasta hoy soy su cliente. Lamentablemente él sectional que compré no cabe perfectamente en mi casa y cuando llame para cambiar 2 de las piezas del sectional por 2 que se ajustan mejor, la respuesta es que no se puede. Tenía entendido que me daban 24 horas para hacer algún reclamo o cambio de opinión. Decidí cancelar el resto de la orden (hubo piezas que no me entregaron) y pues no volveré a comprar jamás en esta tienda que muy bonita y todo pero con una política muy estricta para cambios. 💔
Johnathan Perez was an absolute delight to work with while shopping for some chairs for my living room. Johnathan was very informative and caring, never pushy, fun to work with. I would Gladly recommend shopping the Doral location with Johnathan.
Nice recliner.
Excellent service
We love Gretel. She made our visit so easy. She is knowledga le and very nice. We love the furniture that we bought and we will come back for more im the future.
Excellent service, Serena was exceptional, very patience with me, I will definitely be back.
Excellent employee
Had a wonderful experience shopping for new furniture for our new home. Gretel was attentive, professional, and patient with us and we left so satisfied with our experience and the service we received. We cannot wait for our items to arrive. Will definitely be returning!!
Best modern furniture in town
Hi Melba shopping at Ashley u made my experience the best I’ve ever had u educated me on everything from product items to pricing financing and what fit my needs best and that appreciated customer service was top tier from the time I walked in such an amazing experience your the best girly!!!!!
We've always enjoyed shopping at Ashley's and City Furniture. Check Ashley's store on Amazon before making a purchase. You'll thank me later.
My experience at Ashley's is five star because of the professionalism and friendliness of the sales person, Gretel Vientz-Ducasses. She was such a pleasure to work with! Also, Carla, one of the managers. What an asset they are to your establishment!
We've been working with Gretel for a couple of months. After getting our ideas in order, she closed the deal. She absolutely wonderful, knowledgeable and patient.
2 huge floors of beautiful furniture! Very polite and informed Sales people.
You are welcoming, making of feel comfortable buying. No pressure.
Professional customer service. Valentino treated us with respect. In addition, he was very patient.
The next day delivery really helped, thanks!!!
GM, Guy, and salesperson Scarlett are an amazing team! Guy went above and beyond to help us find the missing chair to our set at another store. If you’re in the Davie area, stop by and ask for them if you need furniture.
Serena was great!!!
If you want the best customer service come and do business here. Wonderful management team and sales associates always willing to help.
Phillip at the Davie location went above and beyond to special order me the entertainment center I wanted to purchase. Thanks for your great customer service Phillip.
Scarlett did an excellent job taking care of our needs
Scarlett is an excellent friendly informed and patient salesperson the manager and the rest of the staff are welcoming and friendly
We love buying furniture here because they always have the best inventory and the best customer service
I have shopped at Ashley’s furniture for over 10 years now, mostly in Texas. I was at this location tonight after work around 7pm, wasn’t busy at all. I pretty quickly found what I was looking for but the sales associate stepped away saying she would be back in a minute. After 30 minutes another sales associate finally came by to say the other lady was helping someone else close a bill and I basically had to go through the entire conversation from scratch with this new person. Overall a frustrating experience and it’s a shame I am now going to have to come back another day to get what I needed. Might try Rooms to Go first.
Attentive salespeople, wide variety and quick to close deal. Highly recommended.
Very helpful
Had a very nice experience buying a sofa and loveseat from Serena @the Davie Ashley Store! Excellent service with no nonsense. Sales manager also was very helpful. Highly recommend this store.
Representative Jonathan Perez was exceptional and handled the transaction with integrity and professionalism giving me the best possible advice while not trying to get a sale. He was very personable and very helpful and knowledgeable. A pleasant shopping experience.
Great service
Valentino is extremely knowledgeable and helpful. It was a delight to work with him. His service was exceptional and can't wait to visit this location again. Thank you Valentino and keep up the excellent work.
What a great experience shopping at this location. Jonathan was very knowledgeable and helpful, he assisted us in making all the right decisions and was patient with all our questions. Karla the manager was also there for support. Very happy that all the furniture we chose was actually in stock (A+++) and will be delivered in only 3 days. Highly recommend it!
Jonathan was very knowledgeable, professional and made the sale super easy. I didn't feel any pressure. Great experience!!
This store is amazing and the personnel are very diligent and cooperative with the customers. Phillip did a great job assisting us with furniture selection.
We really liked our sales rep. He had good personality and and sence of humor. Very knowledgeable!
Friendly environment, great customer service. We are happy with our purchase.
Excellent service received by Jonathan one of the managers. He was very attentive with our needs and found us the perfect sofa and love seat in record time. Jonathan was very warm and welcoming and we did not feel pressured like with other sales associate. Ask for Jonathan, he will take care of you and your family. P.s they even offered delicious wine. ✨🍷Thank you Jonathan and the Ashley furniture family!
If I could give a zero star, I would. worst customer service ever for a company. This company is a disgrace. do not buy from Ashley furniture or City Furniture. I have bought multiple times from them not anymore.. You guys have lost a customer for life. Nobody does what they say they’re going to do it has taken me over nine months to get an issue resolved, and on top of that the managers will just hang up on you when you are complaining and frustrated. Not a way to do business. Go spend your money somewhere else even if you have to pay more, the aggravation and headaches are not worth it.
Employees are super friendly and listen attentively on what you are looking for, making the experience easy and enjoyable of looking for furniture.
The staff at the Ashley Furniture store off of I-75 and Sheridan are very friendly and personable. We loved their no pressure approach to sales, popping in from time to time answer any questions. They gave us the freedom to wander and explore the store at our leisure with no pressure or hovering over us. A very special THANK YOU to Alex Migoto for all of his help! Look forward to purchasing our furniture with you!
Sales person kept disappearing and we would have to fine him also one of the items I had ordered they did not know a eta and did not notify us at all until I went to City Furniture and they were helpful enough to advise us so we changed items.
Clean and stocked show room Excellent sales rep. Johnathan
Visited the Davie store looking for family room furniture and had a great experience. Scarlet greeted us upon arrival and provided all the information requested without pressure while being very customer friendly at the same time. Will definitely come back for our next purchase.
Alex is an amazing sales rep. he kept in touch with me since day one and I finally got my sleeper and love seat. Definitely recommend him and his store.
Excellent service by Jonathan Perez. Truly a great sales rep and will be visiting again to get some more furniture. Walked in for a dinning room set, almost walked out with that dinning set, a mattress, and the base. Great experience!
Great customer service
Very clean
Great customer service.
Great place.to shop. Lots of choices. Friendly staff.
Excellent! The Sales Associate, Serena was very patient and understanding. She helped me to find exactly what I wanted. The Mangers were also friendly and knowledgeable. Great experience!
Jonathon was awesome as always
Great experience! Serena was helpful on our selection. She is a wonderful sales associate. We would like to work with her again.
Love the beautiful accessories and furniture. Sales team always helpful and knowledgeable!
We had a great shopping experience at Ashley.
We went in this store and was enthusiastically met by Scarlett who was amazing in helping find everything we needed! We left with our dining room fully furnished
Jonathan was so kind and made me feel at home in this store. He made finding a bed so easy and less stressful. I left the store with so much relief and joy!
Alex provided great customer service, answering all my questions and helping me find what I needed
They have beautiful furniture and excellent customer service
Knowledgeable staff. Pleasant and helpful. Great experience
Ashley has company gets it- doing business in the 21st century with busy people. And the sales Rep Phillip facilities this by listening, following up and being honest. Was a great experience.
Staff was friendly all around and extremely helpful. It was a better shopping g experience than any other furniture place we went to. Jonathan was the greatest and we so appreciate his patience and attention to detail.
Ashley Furniture employees has great customer courtesy and very prompt in handling issues.
(Translated by Google) Very good attention...and most importantly a clear and precise explanation.... (Original) Muy buena atención..y lo más importante una explicación clara y precisa....
I am very happy with my new furniture and the great service that Gretel at Ashely Davie gave me! I recommend her to everyone looking for furniture or mattresses.
Great customer service and can't wait to furnish my home with my purchases 😊
Had great customer service by Jonathan. Shopped around and found the best value for the cost of the type of sectional we were looking for.
The seller Gretel was very polite and friendly, she made us feel free to look at everything calmly and when we asked, she gave all the information we needed in detail and we then opted to purchase, which was also quick and easy.
Had a great salesman and found what was looking for!
Gretel was an excellent sales rep and helped us find the perfect size, color and style furniture for our home. She was patient while we considered many options. She looked up items we were interested in and provided a lot of information. She was very helpful and we had an excellent experience working with her. We recommend this store and Gretel.
Johnathan was very helpful, professional and showed excellent customer service. Was very thorough with the delivery and purchasing process.
Great store! Great service! 5 star service please ask for Phillip Morrison
Gretel was great to work with and extremely helpful with choosing the furniture we needed for our new home.
Valentino was the best! Very patient, knowledgeable, excellent service and care for our needs. We left thrilled with our purchases!!! Thank you Valentino!!!
The sold us 2 reclining loveseats with a huge gap in the back that you couldn’t see in the store and then refused to do anything about it. Sorry, they did refer us to their parent City Furniture where you get nothing but a bot that will do nothing for you either. Well, I guess if it’s any consolation they did also tell us most people have their coach up against a wall. What a joke, $5K in the garbage. Live and learn.
I had a wonderful experience. Valentino was very professional. He was very patient with us. We ended up purchasing the perfect furniture. I would definitely return. Thank you so much!
The service was first class
Serena was awesome! Excited for our new furniture!
Thank you, Joshua B, for your great service and patience! Shopping for the right sofa and rug was difficult for me. Your assistance with a tape measure was so appreciated and invaluable. I will certainly think of you and Ashley Furniture for my future furniture needs!
This is the third time purchasing from this Ashley location. I have been extremely happy on every occasion. They have a nice selection and variety of styles and price points. I advise you to ask for Jonathan Perez when you go in. He is a terrific combination of a salesman who has knowledge of all the products he sells and yet is not pushy in his selling style. If you need to be gently guided and not pushed and hard sold while your furniture shopping then Jonathan is the guy to work with.
(Translated by Google) Very friendly, the attention is perfect and everything is very fast and beautiful. Thank you. (Original) Muy amables ,la atención es perfecta y todo muy rápido y hermoso. Gracias.
Gretel was excellent and provided great info in assisting me in making a decision.
Serena's knowledge, personal attention & professionalism was second to none. Thank you Serena!
Jonathan was so helpful. I love the fact that he allow me to first look around without being followed. He answered all my questions and provided me with outstanding customer service.
Wonderful experience at Ashley. Not only professional, but friendly treatment from Phillip Morrison and the trainee. Everything was explained smoothly and at any moment it felt like they were following a verbatim or script. We felt at ease, almost like we knew each other. Thanks for allowing us to rate our experience with these distinguished associates!!
Excellent customer service !! Thank you Phillip Morrison you have made the buying experience so much more pleasant than I would have ever imagen !!
Excellent sales women Serina ! Patient and knowledgeable!
Shopping at the Ashley Store in Davie was an experience elevated by Joshua's exceptional customer service skills. From the moment I entered the store, Joshua greeted me with a warm, friendly smile and an eagerness to assist. His in-depth knowledge of the products and attentive listening skills enabled him to recommend items tailored specifically to my taste and needs. Joshua demonstrated a rare blend of professionalism and personable charm, ensuring that not only were my questions answered, but that I enjoyed my time in the store. Each interaction was infused with patience, understanding, and a clear dedication to excellence. It’s evident that Joshua takes great pride in providing an outstanding customer experience, and because of him, Ashley Store in Davie will be my first stop for all future home furnishing needs."
Had a great experience with Serena. She was very patient and kind and did not rush us to make a decision
The sales man was extremely excellent!!!!
Phillip Morrison is the most amazing sales person I have worked with in the furniture industry. Super knowledgeable of his products and has a very joyful attitude. The delivery team was incredible and super professional and respectful.
Great energy. Customer service was amazing. Jonathan was a wonderful representative of the company.
(Translated by Google) Excellent services from Serena Uribe! (Original) Excelente servicios de serena uribe!
Excellent
Serena is such a knowledgeable and patient sales representative. She made the process of purchasing my furniture completely stress-free.
Staff is so friendly and helpful. Phillip was great and helped us find exactly what we were looking for.
Nice people
I had a wonderful experience at the Ashley store in Davie. Serena attended to me & was very helpful, very patient, informative & a sweetheart of an employee. She helped me find the the perfect queen size bed that I was looking for. This was my first time visiting Ashley furniture.
Great experience today. Valeska was very helpful. She showed us where to find what we were looking for and left us alone. But, was always close by to answer any questions. When we finally decided what we wanted she made the purchase process seamless and painless. We'll be back when we're ready for another furniture purchase.
Extremely bad experience with the Davie store. The sales person promised to revert the home delivery charges if I called back on Friday. When I did call her she turned back on her word and refused to accept her promise and commitment. When asked to speak to the Manager he was very rude and banged the phone on my face. I plan to take this to the consumer forum and file an official compliant with the manager. Do not trust their word. They turn back after the sale and behave like arrogant owners.
From the moment I walked in the store was met by a young man Johnathan. He was so nice and welcoming. He gave me the space to look around and enjoyed looking at everything. Beautiful store and clean. Now I found what I wanted, Johnathan was a doll help me with my purchase and everything went smoothly. Looking forward to doing business with them again. Thank you 😊
They have a clean, friendly and professional environment.The salesperson were very helpful and courteous. Even when I called I was pleased with the help and service over the phone. I'm pleased with my purchases. I'm a repeated shopper.
Beautiful store, great selection, excellent customer service received from Jonathan.
I had a wonderful experience today at the furniture store.Ms.Juliana Mutis was my sales representative.She was super friendly,professional,knowledgeable .She was very careful to understand exactly what I was looking for and that I was completely satisfied with the item,the price and everything that was involved in my experience with my purchase today. She was patient,kind and always sensitive to any concerns I might have as to the purchase.I never felt pressured or rushed at all. The best experience I have had.I highly recommend her and the beautiful furniture in the store to buy.I am glad I went there today.
Hello Ashley & Associates! My shopping experience in your store today was delightful and with ease. I felt comfortable with my Rep. Julianna, which made things quick and detailed. She was exceptionally friendly, with a smile of course, and I will recommend your store to my friends. As a matter of fact, I told A REPROBATE at Xfinity about my experience today, and he reply was, I love shopping at Ashley, their furniture is great! Thank you the experience, I will most certainly purchase again in the near future! Rod Lee
Amazing customer service! Serena was informative, helpful and pleasant.
Great people and super professional!!
Variety, reasonable
It was a pleasure to shop at Ashley Store in Davie. Valentino helped us with the purchase and patiently walked us across the store to help us find the product we were looking for. He was very familiar with all the products in the store. The range of products available were also incredible including some package deals which we availed. I would recommend this store for anyone looking for furniture.
Jonathan a very competent sales person and friendly, enjoyd doing business with him at Ashley furniture store
Came here looking for a recliner, and Serena helped us do just that. We came in, and she got us out fast. She pointed us to some nice recliners, we saw what we wanted and boom, we were out😁Thank you, Serena. We will be back in the near future😁
Ashley store is always my first choice when I need something cool for my home. The selection of furniture is incredible and the service is impeccable! I always recommend!
We went in the Davie, FL store with my Mother and Father-in-law. It is a beautiful store. We were helping them to find a sofa. The salesman Jonathan Perez was most helpful and made the experience much more enjoyable.
Great customer service, friendly and welcoming
The store was well kept with lots of choices for everything in your home. Joshua was such a fantastic salesman! He was very helpful, friendly, and also professional. I don’t think I would have bought the chair if it wasn’t for him. Thank you, Josh!
We had a great experience at Ashley. We were greeted by Serena. The store had a great selection. Serena went above and beyond. She made the shopping experience that much easier!
Worst confirmation services for delivery window!!! We just bought a sofa set from this Ashley store and were advised we would get a delivery window of 3hrs the day prior to delivery no later than 8pm day prior. At 830pm we had not received an time slot so i called this store were we bought our set and advised of the issue, and asked if they can assist. Guy the GM at the store advised that we were set for tomorrow with no time. I told him i cant just stay home all day waiting for furniture and he advised that someone just has to be home to receive it from 9pm to 6pm. He advised that he cant control the appointment window and wanted us to check back in the morning...really the day of delivery ?!?!?. Last time i checked most people have to work for a living and plan their day with some sort of notice to adjust and not just wait for the same day and hope for a time. There was no assistance from the "GM" can only imagine how he manages his staff. I was hoping for assistance and all i received on my call to the store was more frustration. Better places to spend your hard earned money than here.
Very happy with this Ashley store. Valentino Ventura is a great salesperson, not pushy, patient and a man of word. Now waiting for my furniture to come !
Phillip was an outstanding Sales Rep. for Ashley Furniture. He greeted me with a smile, very courteous, respectable & as I asked him questions of the products of the different recliners he was very knowledgeable. I did not want my recliner to be delivered due to I have a truck. Philip gave me the address to where I can go pickup my recliner & gave me the exact directions on how to get there. I am very happy & enjoying what I chose. Another proud customer😊👍
Came in looking for barstools. Was able to find a great set on display. Really impressed with the showroom and staff. Thanks for all the help!
We have been customer for years, we were in need for a new battery for our recliner, I was surpriced that after so many years they still have the parts in stock. We spoke to Guy & Juliana, they were very helpful locating the battery and it only took a few minutes to do the transaction. Excellent customer Service!
johnathan perez is the best he helped me for an hour just for me to go get one bed frame
Phillip was provided great service!
Juliana was amazing!!! I had been to 4 other furniture stores today and by far she was the best!! She took her time to answer ALL of my questions. She made our furniture shopping experience such a pleasurable one. I will be purchasing more items with her in the future!
very kind and extremely helpful Juliana Mutis was amazing!
We appreciated that we were able to look around before being approached by a salesperson. Josh was so personable and helpful. He was not pushy at all, which helped us decide to make the purchase! I would definitely return to this store and ask for him!!
Very nice furniture at a reasonable price.
Don't buy there warranties for stains, its a scam. They come up with every reason to get out of warranty. They asked me what the stain is and I told them not sure but looks like dirt. They said we dont cover unknown stains??? what does that even mean? Where in the policy does it say we need to be stain experts?? its laughable these company
This is my third time making a purchase from Ashley Furniture! I have to give a special shout out to Juliana! She made buying a couch for my new apartment a great experience. She was very knowledgeable about all the products and all offerings included, I can’t thank her enough for making this purchase a very easy and time efficient transaction. Thank you Ashley Furniture for your consistency on quality products and phenomenal guest service. ❤️‼️
Make sure you get ‘in writing’ what they will haul away before the sale. They told me they would pick up my old sofa when delivering the new one, but they apparently do not. Will end up paying to have my sofa removed on top of the cost of the purchase now.
Jonathon was very helpful. He was friendly and informative. I lost all my furniture in the recent flood. Jonathon assisted by listening to what I was looking for and stayed in the price points I wanted. I highly recommend Jonathan and Ashley. I will continue to go back whenever I need to furniture shop.
Excellent customer Service great attention to detail thank Juliana
(Translated by Google) Excellent attention and good service from Mr. Phillip Morrison (Original) Excelente atención y buen servicio del señor Phillip Morrison
Excellent showroom, my salesperson, Ms. Valeska was fantastic.
Seller was super professional and didn’t follow and harass people around like other store do
Valentino was very helpful when looking for new living room and bed room furniture. He made the selection process easy and enjoyable.
UPDATE: I originally gave this store 5 stars, however, the couch I purchased from this store in (June 2023) is by far the WORST piece of furniture I have ever bought. I paid $2200 for it and haven't even owned it for a year, and it is ready for the TRASH. The fabric is itchy and pills everywhere. I noticed it after only 10 days and called the store to complain, only to be sold the "fabric warranty" for another $250 because they said I could always get it replaced. However, being a POOR QUALITY PIECE OF JUNK does not qualify and they won't do anything. I owned my last couch for 15 years and then gave it to a friend because there was still life left in it. This couch.....7 months!!!!! I would never shop at this store and advise you to go elsewhere.
Johnathan was excellent in getting us what we needed
Josh was great. Patient had all information needed, gave suggestions and followed up via email. Great customer service.
Good place
Great experience with our associate Jonathan. Very informative, attentive and non-salesy. The prices were better than some of the local competitors aswell. Would definitely Recommend Ashley Furniture 👌
Good service
Great selection prices and people at this store
The staff was very friendly and helpful. Nice spot and very good sales
Jonathan and Ashley at the Davie location are AMAZING! They helped me not only pick out the right furniture, but to pick out pieces which made sense for my very specific needs. They were attentive, professional, friendly and made my shopping experiences memorable. They put the SERVICE back in SALES, which is rarely seen in other businesses. I would highly recommend this location and working with Jonathan and Ashley. I am sure I will be making more purchases from them soon!
The customer service representative was very nice and personable and showed us options for what fitted our families needs. We ended up going with the rawcliffe sectional and are loving it!
Great, friendly and quick attention from the Ashley furniture Dave. Josh Baziak was a pleasure to work with and he made the process seamless. Thank you!
Pleasant and professional
I already had a dinner table in mind. Went to the store, saw it in person, and the store associate Douglas made my checkout experience nice and smooth. No hassle, no headaches. 🙌✨🙏
Didn’t give me any space shopping, it’s like they wouldn’t let me breathe. Had said specifically just looking don’t need help and it’s like they breathe on my neck.
Sales person Sophia and staff was friendly and informative in helping us select our new furniture.
Phillip made furniture shopping a great experience. Very friendly and helpful with questions.
Salesman was awesome Doug!
Shopping for some furniture for our vacation rental. There was plenty of parking which is always a treat. The store was clean, well organized, the salesperson (Phillip Morrison) who helped us was very knowledgeable, patient and willing to go the expert mile. Their prices did best their competitors and what we liked most of all was a not being rushed. We lucked out and with current sale (Presidents Day Sale) we saved over $250 on what we were getting quoted for. The one thing they had going over the competition is on the sleeper sofas all of their mattresses were memory foam mattresses. Great deal and super happy.
Sales associates were very professional and accommodating. They even let us take a chair home to see how it looked in our dining room.
We ordered a couch and loveseat from Ashley furniture. Upon delivery, my husband was having a medical emergency. I had to make a quick decision to have the delivery guys place the items in the garage in hopes that the company would be understanding and come back when things were stable to complete delivery. Unfortunately, this company has no compassion and is refusing to have their guys come back out (I would be willing to even pay another delivery fee). I was really put in a bad situation at the time of delivery, I had no other choice. Thanks so much for your compassion Ashley Furniture. You just lost a long time customer.
Good service
Was in and out ty
Juliana and Ashley were very knowledgeable and patient.
January 28, 2023 I decided to go to Ashley furniture store in Davie. All I can say is fantastic staff from you walk in the door so when you leave thumbs up to Mr. Guy and his team. And also thumbs up to Josh and Doug, I would never experience Ashley furniture if I was not send by city furniture based my nine months of me waiting, but Ashley furniture took care of me and teamwork make the dream work.🤩🤩🤩🤩
Johnathan was extremely helpful and answered all our questions without making us feel pressured
Valentino in the Sheridan location was amazing! Great customer service and helped me to have a painless experience after I had such a horrible experience at the sawgrass location!!! Do yourself a favor and shop with Valentino on Sheridan
Juliana was super helpful and patient! My wife and I looked for the perfect couch for months and finally found it at Ashley
Editing my review to reflect resolution of my concerns. Be VERY careful when ordering. Free shipping does not include assembly (they didn't mention this in the store to me). Eventually, Ashley / City furniture made it right and sent a driver to assemble the furniture. It's a good thing they did, because one of my pieces was damaged. They had to send a repair person out to confirm that the piece was unrepairable, then schedule another delivery. All in all, the process took three weeks (after my initial delivery, which took five months for my back-ordered item). In the end I have two pieces of furniture I am pleased with.
I always have a pleasant experience shopping at Ashley… between the attentive staff, timely delivery and being happy overall with the furniture I have bought over the years. I keep coming back.
Very professional like always. 👍 Just sad that my extended warranty expired on my mayor purchase I did 3 years ago and I only missed it by 40 days and Customer Care couldn't help me out on a waiver for those 40 days.
We purchased a bedroom set and power recliners back in June of this year. The store is well maintained and there are many choices. However, I recommend that you make your final purchases online, from their website. Their sales reps just want to make a quick sale and when you have any issues (after purchase) they want to pass you off to another sales person. Additionally, we had several delivery issues where they delivered a product that was damaged and it took 3 additional attempts, after I had to send emails with proof of the damages. Not to mention they damaged our custom blinds and we had to pay for them to be fixed. When I reached out (via phone) about this, they offered to send someone out(from Ashley) to fix it, I refused. During one of the deliveries, I attempted to tell the delivery person that the item was damaged and I was refusing delivery, they DID NOT take the item back and just left without a word, so I had to call customer service to resolve. Most of their delivery personnel are rude. It was only the last and successful delivery (after 3 previously failed attempts) where the delivery person apologized for our troubles even though that weight did not belong to him. One particular sales person is not very well trained on how to use the tablet to place orders nor on how to include promotional sales in the final invoice. I am now having to contact the promotional company myself because the sales person did not identify our purchases, with the proper promotional code, even though we are entitled to the promotion. All she said was, "just grab the paper with the information and call them", that was incorrect information. We will not be returning to this Ashley Furniture location as our experience ended up leaving us quite sour to this Ashley Furniture location.
Sofia did an amazing job helping us select our furniture. Her advice went well with our choices. Ashley was great setting up the financing. It was a pleasure doing business with Ashley Furniture.
We went in to look at a king adjustable bed and mattress. Jonathan Perez met us upon coming in the store and greated us very professionally. Upon finding what we needed he took his time and explained all the features of the different frames and had us try several mattresses. He was very informative but never pushy. He worked up several combinations to find what would give us the more bang for our bucks. We ended up buying the bed and frame along with a leather dual recliner sofa. Would recommend Jonathan anytime.
Very nice people working there. They don't rush you when you walk in and treat you just right.
Josh who works there treated me very well, he understood what I was looking for
Sophia was amazing!! Beat sales person!!!
Excellent experience working with sales rep Joshua B. He was patient, friendly, and easy to work with. He gave honest advice and recommendations based on our space, color scheme, and style. Delivery was ok. Highly recommended!
Mr Phillip was very helpful. I always love going to Ashley they do have quality furniture for affordable prices
Worse retail establishment ever. Avoid this place. OK. I emailed my contact info to them as asked. NO RESPONSE YET.
VALENTINO WAS THE BEST GREAT CUSTOMER SERVICE!!!!
Sophia was great. She ensured that I got the attention I needed to make an informed decision. She explained everything as well. Good job.
Very satisfied with my purchase even more satisfied with the sales rep Sophia. Great customer service!
Compramos una cama ,muy buena la atencion ,en esa dirección ,ya que el de sawgrass mall atienden muy mal.
I found my experience shopping in Ashley to be a pleasant one. The salespeople were helpful but not pushy or aggressive. The layout of the store was effective because everything was displayed according to design style. Plan on going back for more pieces. The one downside is that the bed that I want is on back order. If not for that I would have given them a five.
Wonderful store and wonderful people! Please ask for Doug, very helpful and not pushy at all! Thank you Doug!
Josh, the sales rep was wonderful to work with. He listened to what I wanted and showed me exactly what I asked for. Was able to find what I was looking for. Would definitely recommend shopping here.
I made a substantial purchase with Ashley on 7/25, since we were remodeling our apartment we were ok to have it delivered later. When they sent us an email that they were going to deliver our furniture minus the coffee table and end tables that they would be on back order. We then went to the store and spoke our sales associate and we were told that those tables had recently been discontinued (yet we were told by email that they were on back order). We then picked out a new set of tables and everything was to be delivered today August 16 which it was. One of the 5 canvases that I purchased came and it looks like it was taken out of someone’s home, it was not wrapped it’s dirty and the top is sticky. We told our sales associate and she told us that we had to contact customer care within 24 hours. We have been calling customer care line, it’s been an extremely long wait so the recording says we can leave our name and number and get a call back we have not heard from them so we decided to call back and wait, after about half hour of waiting we were hung up on. I needed to purchase a dining set and a bedroom set but I think I will be going elsewhere. All is good when you first get to Ashley and buy, after that you are on your own. I also purchased a tempurpedic mattress which is pretty expensive , and it was delivered and on the side it looked like it had been hit by something, Again we were told we had to.make a claim and a technician had to take a look at it. He came in today and said we had received a defective mattress that we would be contacted by customer care. They called us and to our inconvenience they said they were going to change the mattress but we had to wait a week…. This to ne is not service. I do want to thank ARGENIS GRAISEN the mattress department because he tried his best to get them to change our mattress on the same day we went to purchase our end tables, but he was unable to. He did try his best.
Good experience overall but far too much pressure to sell the in-home service plan. I was asked 6 times in total! I also had to ask 3 times for it to be removed from the quotations. I understand they are tasked to sell this but asking twice is the limit: not keep asking and asking until one says yes. There appears to be an unfair level of pressure placed on staff to sell this. The girl who helped us, Juli, was very nice and helpful but looked particularly sad that we didn’t take that plan and that seemed to overshadow the 2,000 dollars we spent. This whole service plan experience really does destroy the sales process and the relationship. I did end up purchasing like I say but really did perceive frustration that i didn’t take the plan and that isn’t good at all
BEWARE: incredibly shady sales staff and management team. BETTER PRICES ON THE WEBSITE. The staff here will provide price promises, get you to sign and will then not honor the price agreed upon. After the transaction was done, I was told the sales staff "entered the wrong price" and that I needed to drive back and finish payment. No admitting their mistake, no apology. The management told me "just buy it!". In absolute disbelief at the employees here, no wonder the store is always empty. Stay as far away as you possibly can.
Excellent service Good quality furniture at affordable prices
Jonathan Perez helped me today. he was very patient because I really didn't know what I wanted. we circled the store a couple times asking all kinds of questions, and bless this poor man answered every one. he was kind, polite, professional and made you feel as if her were family selling you stuff for a good deal. I really enjoyed my trip there and will be back with cookies at Christmas. Thank you Jonathan
Joshua was very helpful with finding a couch!!
"I had such a wonderful experience shopping at Ashley Furniture. Juliana was so helpful in helping us finding a dinning room set” I’m waiting for my dinner room set to be delivered.
I called to the Pembroke Pines location and spoke with the Representative Phillip and he was extremely helpful and kind. He went above and beyond to help complete our order. Thank you so much Phillip, we recommend Ashley Furniture Pembroke Pines, Fl 33029
Great experience from the moment we walked in, Ashley found the perfect item for us and right in our budget ! Phillip was also a great help getting us checked out in a super fast time! We definitely be back for our next furniture purchase make sure to ask for Phillip and Ashley !
No one should ever believe this people when they try to sell you extended warranty. They’ll tell you anything to make you buy it, and afterwards anytime you call for a claim they will tell you it’s not covered. Horrible experience worrying with them
Wonderful service from Juliana. She will make sure you get what you want.
Valentino was great. He helped my wife and I as well as my mom and was super patient even with my 3 year old throwing his tantrums half the time.
BEWARE!! I feel completely scammed. I was pressured into purchasing the warranty for the furniture, about $700 worth. If the warranty wasn't used, it could be swapped for store credit. In 2020, my chair was broken so I decided to use my warranty. Here I am, May 2022 and STILL have a broken chair. I figured at this point I'll just swap it for the credit and was told that I already utilized the warranty. According to the supervisor, making the phone call counts as a service EVEN THOUGH NO ONE FIXED THE CHAIR! I essentially paid $700 for a 10min phone call.
I has a wonderfull experience visiting Ashley Store! I found what I was looking for with Phillip Morrison the associate that took me around and gave all the advices necessary to find what I need it. Thank you for all your help. They have more beatifull Furnitures that what we see online. Thank you again, I will go back again for their advices and very good competitive prices.
I made a purchase on April 26,2022, I bought many items . A dining room set and full size bed with mattress and box spring . I was told that the box spring was going to be the first item delivered to me because it was in stock and not on back order , it was a clearance item and so I went ahead and purchased it . Come to find out , we are May 17,2022 , the box spring has been the last item I have received when in fact I was confirmed that it was going to be my first item due to it being in stock at the warehouse . I have been asked to rescheduled the delivery 4 times , I have been given delivery confirmation dates with arrival times , and on the same day of the delivery ; the shipment is cancelled stating that the item is on back order . I called customer service at this store and was told that the only thing they can offer me is to provide me a box spring that will be $69 more than the one I paid for . How is this the only thing you can do for me? This is not a solution? This has been a waste of time because I have to make sure I’m home to receive my items and my delivery has been cancelled on me 4x after it being confirmed . Horrible service ; never again will I shop here . Next time , just be honest with the customer and say that the clearance items are not guaranteed and they are first come first served . Don’t sale items that you don’t have in stock and have the person wait 3 weeks in a half for it . Do better please !
Do not buy from Ashley furniture. Save your money and go anywhere else. We bought the dining table from here. It took them 3 months to deliver it and when they did the table top was damaged. The movers that cam to set up the table cracked it being careless. Absolutely worse service ever
Went last Wednesday to see a living room set and received it Friday morning. Second time we buy furniture here. Last time January 2007.
Transaction was quick and easy. Phillip took care of everything. Hope items comes back into stock and gets delivered when scheduled.
Great service. Fast delivery. Great new patio furniture.
My shopping experience was very pleasant. I was greeted by several members as I walked around, but didn’t feel ambushed like a used car lot! Sophia offered me assistance and assisted me with my search, selection, and delivery set up. Nice job!
Just purchased a new sectional sofa at Ashley Furniture, Pembroke Pines! Dealing with their salesman, Matthew, was a pleasure! Super professional and super helpful. Also, gave me an incredible deal! Managers Ashley and GiGi we helpful and so sweet! Highly recommend 👍👍👍
Sara Vogel assisted me with a couch and mattress. Sarah listened to all my wants and needs without being your typical pushy sales person. She was kind, professional, and knowledgeable. Sara looked for the best price, included all special promotions possible to help me with my purchase. I highly recommend you ask for her if you need to buy furniture at Ashley's.
Always love the choices they offer but most importantly the service. I love the one on one and the expertise they offer. I’m addition, some just stands out more than others and make the experience much better. Like Jonathan thank you for the laughs and your expertise in finding the right set for my guest bedroom. It was a pleasure.
Very nice store and friendly staff
Great Furniture Selection, Reasonable Prices And A Pleasant Overall Experience As A Result Of Sales Associate Matt..Matts Professionalism And Enthusiasm Made The Purchase Decision Simple & Satisfying.
Excellent experience!! Sophia was great and helpful!
Great, fast service. Highly recommend this location for all your home needs.
The experience in-store was fantastic, salesman was great and all but of course that's the case until you make your purchase. I purchased a 5 piece sectional back in October of 2021 and still have not received 2 of the pieces. For paying such a hefty price you would think that there would be some sense of urgency with the delivery. I frequently check the status of the 2 remaining pieces and the dates are constantly changing. From first week of January (that we were told at purchase) now to mid March and many different dates in between, one date including this weekend February 4th. When I have called to voice my concerns I'm given the "dates are subject to change" workaround yet I'm paying full price for furniture that I still don't have. The way its going I'd be surprised if I get the pieces by the end of the year. Its a shame because my wife and I love the couch so much yet its incomplete. I would not suggest buying furniture unless you're willing to wait a year for it.
Great Value. Better design and durability than the competition. Customer service and sales person were great. I’ll keep in buying there. This is my second time.
Excellent customer service. Representatives are courteous and knowledgeable
Smooth process. Sandra was the nicest and very helpful. We even got a better deal in store than I saw online.
I received my bedroom at 1 year ago. I purchased it with a $800 rebate that was suppose to be mailed after I set up automatic payments. ASHLEYS CORPORATE HAS STILL NOT SENT THE REBATE. Their customer service has been unable to reach corporate and no one has been able to help for over a year. This is completely unacceptable and I will never buy from them again.
Buyer beware! If there is a problem it’s impossible to get anyone from Customer Care on the phone. I had furniture delivered on Dec 9th and had new floors installed the week before. The delivery drivers scratched my new floors. I immediately submit a damage claim. Multiple attempts to customer service and store have been fruitless. Find out on Dec 14th that the first damage claim was closed out without anyone be speaking to me. Opened a new damage claim. Someone finally calls me on Dec 15th, offers a measly $100 when the labor and repair will cost much more. Was supposed to receive an email and someone was supposed to contact me for the repair team, none of that happened. Go in today and again the damage claim has been closed and just had to enter a new one. Trying to call into customer care is impossible, no one answers. If you select the option to have someone call you back when they finally call you back hours later all they do is dump you back into the wait for customer care. The store only sends email. I have brand new floors that were scratched and no one is assisting and pointing fingers. They do t follow through. Don’t buy any extra warranties, it’s impossible to get help on the phone.
Matt was a great, no pressure salesperson. Great experience!
Buying at Ashley was great! Frank Morales was very friendly, professional, and not overbearing. Would not hesitate to buy from here again.
FRANCISCO M. Was very helpful and knowledgeable and professional. We were very pleased and will be back for any other furniture.
(Translated by Google) Nice store and very good service from Mattew. (Original) Bonita tienda y muy buena atencion de Mattew.
We had a fabulous experience at the Davie location of Ashley Furniture. We interacted with various staff members - mainly with Val and Tatiana - and they very all welcoming and helpful in answering all our questions. We particularly enjoyed being given our space while we looked around, and then when we were ready so were they. We left very happy with our purchase, and will definitely be coming back for any of our furniture needs.
After looking at several stores, I came back to Ashley Home Store in Davie, FL, where Frank Morales was incredibly helpful. In fact, he is one of the reasons I returned to that store. I met some reeeaallly pushy salespeople at other furniture stores! Frank was not pushy at all and let me see what I wanted before stepping in and giving me the details. Great experience and looking forward to my new sectional!
I'm highly disappointed with the timelines with Ashley furniture. I have been buying over 90% of my furniture in Ashley since 2015. Having said that, its a disrespect to me and my family that we have waited since July 2nd for a dining table that has yet to arrive. See, i don't mind if I'm told ahead of time that we do not know when your product will arrive due to supply chain issues and we will charge you after we receive your product. However, the fact that i paid cash and was told that i would receive my product by august and its the middle of October and i have yet to hear back from them its an utter disrespect and down right terrible customer service. Even after everything, i call to obtain a status update and customer care will not even respond the calls. I was on the phone for over 45 mins and the call was literary cutoff with no response. I will flat-out say I will not purchase any more furniture from Ashley ever again!!!!
Great customer service! Josh helped us with our furniture selection, he was very nice and helpful, thank you Josh!!
Excellent service, in especial Jonathan
HORRIBLE EXPERIENCE! I WILL NEVER RECOMMEND ANYONE TO BUY OR SHOP AT THIS STORE! MATHEW O. IS RUDE AND DOES MOT KNOW ANY CUSTOMER SERVICE!!!
(Translated by Google) Excellent (Original) Excelente
Let me share my experience! Everyone in the store had great customer service, my sales rep was very patient and took his time to help me pick out furniture‘s for my new home. After selecting a dining room and a couch that comes with a chase, my sales rep informed me that two of my items are on back order. Let’s keep in mind I purchase these items in July 2021. We’re now in September 2021 and part of my furniture‘s were delivered. To make a long story short, I called the store today 9/14/2021 to check on the status of the remaining pieces of my furniture and I was informed that my order was canceled. The Representative on the phone told me she was going to transfer me to customer service, which is a different department from in the store. I was on hold for two hours before a representative from customer service came on the phone. I have the screenshot that I’m posting as well with their phone number on it, as proof. Do these people really think it’s fair or even right to have a customer on hold for TWO hours. I asked them to come and pick up every single piece of furniture that I’ve purchased from them and I want a total refund.
Sara Vogel was amazing!!! She made the process super easy and she’s very patient.
Beautifull furniture, very nice style, good customer service.
Great service Aisha was very helpful
I'm only giving one star because I have no other choice to give less! My family moved to Florida and my parents bought a couch, a dining room set, a kitchenette and a full bedroom set from Ashleys /City Furniture. When the Dining Room Set was supposed to be delivered they had my parents wait all day and it was never delivered because their staff was not able to follow through with the delivery. My father had to goto the warehouse and bring it home himself and put it together himself and was never reimbursed a delivery fee. Today my dad was supposed to receive the kitchenette. The guard at the gate in his community called to grant access for the delivery and no one ever showed up. I called customer service to report the incident and schedule a new delivery date. Customer service then tells me that their order was canceled and waiting to be delivered to the next customer who was waiting for the item. I then asked to speak to a supervisor who went on to list all of the Furniture that has not been delivered due to delays and back orders (didn't ask about that) and then tells me that the set we were suppose to receive today won't be delivered until October 17th. She had no desire to make things right. Wasn't necessarily looking for money just for us to get the kitchenette at a reasonable date. Certainly won't be ordering any furniture from here again !
(Translated by Google) Excellent attention (Original) Excelente atención
It was a pleasure doing business with Ashley's home store. Your salesman Jonathan was very very helpful in getting me what I needed in the time frame that I was looking for. Mr Jonathan is an asset to your store.
Great customer service, solid prices, great deals, and awesome selection! Definitely check them out for your furniture needs!
Great customer service . Sales rep was really helpful and took time to understand and assist with my needs . I even received a follow up call to ensure that all I products were delivered . Definitely my #1 place to shop .
Not much of my style. Except this
Sal, Store Associate, was very patient and helpful when I told him what I wanted. He did not rush me, and answered any questions. I certainly appreciate the environment, and should I need anything in the future, I will check again with Sal at Ashley HomeStore!
Received great service from Sal and Tatianna yesterday. I went to the major furniture stores and they had the best selection of accessories too. This was my first visit. I will be back.
Great experience. Salespeople were friendly and the items I wanted to purchase were in stock.
Justin was very helpful! He was so nice and helpful the first time, I immediately called him for guidance with this purchase. Thank you Justin @AshleyHomestore!
Second couch in 3 years with nails/ metal sticking out. Won’t come and repair as we didn’t buy the 3 year extended warranty. That tells you something right there, they don’t expect it to last much longer! They only took back the first couch because I cut myself badly.
Absolutely great service! From Aiesha, our rep, to the customer service at their warehouse to timely delivery...an absolute dream. Thank you so much for working with us, with our budget, and with creating our dream home.
Well serviced, right products and most importantly the right price and conditions.
Phillips was great
Mr. Phillip Morrison was amazing!! He was very understanding, attentive, and in no rush. He allowed us to take our time to look around, and was easily available when we were ready. Gave us some great advices, and I’m happy he helped us with our new sectional purchase! Thank you so much. I hope to be back soon!
Francis was great. Good deals and they don't bs you like other places
Lied about my delivery date just to make sale. Now we have to sleep on an air mattress for 2 more months.
Great Service like always. We love their products and the quality. Very Happy with my purchase.
Great in store service. Justin was very easy to work with . Store manager our talking to customers. Friendly, clean, nice store. A little cramped but still would have given 5 stars but I have not received my furniture. I drive over 2 hours to my new home only to find out that they don't have my furniture to deliver today as set and told it was ready for delivery. Was told it wasn't even in the country. Where is it ? The can't say but was told maybe tomorrow. Super vague and un cool to have someone show up for a set day a time. Was told well you can have your money back. That doesn't make me feel better. Of course I could have money back. What about all the time I spent to purchase and set up delivery to my new home and drive 2 plus hours spending Memorial day by myself with no furniture. Thanks not happy. Yes it's memorial day so I'll be thankful for those whom sacrificed all.
Sal was great not pushy. Enjoyed the experience. Got some good deals and fast delivery!
Justin was very professional and knowledgeable. We appreciate all the hard work he did for us in finding exactly what we were looking for and having patience with us. Everyone in the store was friendly and helpful. Even when I walked in for the second time Francisco was nice enough to get Justin for us. Would definitely shop at this Ashley location again.
Easy purchase. In and out. Salesman was very helpful. Will be buying from this store again. Phillip Morrison was great
The store in davie has Great customer service! They are friendly! And go out the way to help with your needs Ashley also has nice selections!
Sal did an excellent job working with me on my purchase. I felt he was genuinely honest and trustworthy explaining options for making decisions.
I have gone to this store on 2 different occasions. Both times I was not greeted no one came to see if I needed help even after asking if I can get assistance I was told someone will be with me and 15 mins later I left without being helped. Sad thing is the only bed my daughter likes is one in that store, which is why I went back a 2nd time but I refuse to spend my money in that store. And I dont see that bed online. I've never been to a furniture store and not helped. Very bad customer service. I'm very disappointed
Great place, great customer service!
Great Selection of products. No pressure to buy anything. We worked with Sheron who provided excellent customer service. Answering our many questions until we made our decision
Awesome job and they don't waste your time! I felt comfortable about my choices.
Very courteous, knowledgeable on their inventory and did everything to accommodate my requests.
They have nice furniture and decent prices. But they kinda lack on customer service. They help you at first, but then go off to help other people and never come back to you!! I left unsatisfied and with no furniture.
Excellent service, beautiful selection, friendly atmosphere. HIGHLY RECOMMEND!
Christie was great and very knowledgeable. Great buying experience
Helpful staff. Nicely set up, good deals! Would go again for sure.
The Pines Store is the best. Biggest selection of all.
Great service and the sales representatives are NOT pushy. Love it!
We are very pleased with the service provided by Aieysha. She was very attentive to our needs, lots of patience as she showed us everything we were interested in. I very much recommend coming to Ashley’s to get your furniture needs.
I honestly couldn’t wait to get home just to write this review. I received EXCEPTIONAL service today from Christy! She’s so down to earth and personable. She went above and beyond to make sure I got what I wanted. Even though I’m really picky and indecisive, she was patient with me the entire time. Very knowledgeable about furniture and home decor! The other associates were very attentive as well. 5 stars for this store!
Sales Associate Sheron Cameron Bewry was extremely attentive, patient and helpful! I live in Pennsylvania and was very pleased with the service here in the South. Sheron went out of her way to respond to my questions while off duty and at home. Her service made a world of difference in helping to select the right reclining chair for an aging parent. Thank you Sheron for a job well done!!!
This local store and the employees are great. However the quality of their furniture is terrible and Ashley furniture as a company is not accommodating at all. Below is my review left on their site. I bought this bed a few months back and was very happy with the style. The quality of the bed's construction is absolutely terrible. It broke within two months and my wife and I are both less than 160 pounds. The bed sides are made from MDF and the screws that hold the metal bracket on the inside pull out because of the angled legs. I propped the bed up temporarily with some legs I made so we wouldn't end up on the floor while sleeping. Ashley furniture now says I voided my warranty because of the legs I made. Overall not happy at all with the bed or Ashley furniture as a company.
I met with Christy at Ashley Furniture . She has an awesome demeanor and good decor skills. She was patient and helped me pick a perfect selections for my home. I actually enjoyed the experience. I will contact her for my next visit.
I am changing my review of this place never again buying at Ashley it took 3 times to get the parts that were not damaged. Customer service and managers response did not care about my issues or getting it corrected. Stay away from buying there.
Friendly and helpful associate
Amazing service . Christy was fantastic !! Highly recommended
Very nice store. Clean!
Sheron was amazing worked with us so well and we left very happy! We will definitely be back to see her again! Highly recommend her!!
Sheron was simply AMAZING! Her professionalism and patience during our experience was impeccable!!!
From the time we entered the beautifully decorated store, we were greeted and assisted immediately. The assistance was not overbearing. Any questions I had were answered. I was assisted by sales associates Motunrayo “Rayo” Ayodele. She was extremely helpful, knowledgeable, and professional. She was an absolute rock star to work with. She was kind and patient and offered her professional opinions when needed. My buying experience was stress less and pleasant. I highly recommend her as your shopping associate. My furniture was delivered on time and professionally. I had to make a change in my order, and Rayo was quick to help with the change and made sure all was to my liking and needs. Ashley Furniture was absolutely great to shop and deal with. I cant say enough about Rayo and all she assisted and helped with.....thank you very much!!!
Great service prompt and professional, thank you , I will buy again.
Sheron was really nice. Quickly answered our questions. Showroom was clean and easy to navigate.
A++ customer service from the moment we walked in the door.
Nice furniture
Scarlett , was great ! Very helpful, even though she was with other customers she took the time to Give me a warm greeting and when she completed with the customer she helped me select a great item as well inform me of some Very important information that help me select my items. She also took time to help me with a previous unsolved delivery that I was not able to previously get help with . So ask for Scarlett in the Davie location
Needed a Dining room set immediately and Sharon was able to assist us. She was pleasant and her customer service was excellent.
Walked into Ashley furniture and was pleasantly met by a lovely sales rep (Motunrayo) who was extremely helpful and patient. I truly felt like I was being helped versus just another Sales customer. My experience was 5 stars+.
I don't usually leave reviews, but after my experience with Aieysha and Guy at the Ashley Home Store in Davie, Florida, I felt compelled to share my experience. To give some background, I just drove across the country from, Seattle to Florida and got rid of my furniture prior to coming. Needless to say, as with most moves, this involved a great deal of stress. There's the stress of preparing to move. The stress of leaving friends and loved ones behind, and the stress of acclimating to a new environment, to name a few. I have had wonderful experiences with Ashley products before and decided to find a location near me. How lucky was I when I entered the location and was greeted by the angel formerly known as Aieysha. She had a really warm and welcoming energy about her. She introduced herself and inquired on what I was hoping for, and did all this in a very non-pushy way. She was patient and provided me with many options. I mean, I do not like shopping, AT ALL, but furniture buying usually takes time. Time I didn't have as I wanted to set up my new place as soon as possible for some sense of normalcy. My financing was set up in quick time and the shopping experience was a treat. Aieysha also introduced me to her Manager, Guy, who was surely a wonderful example of customer service for Aieysha to learn from. I cannot thank you enough for welcoming me into your location and for such an incredibly positive shopping experience. I look forward to my new furniture in the next few days, and will be sure to come by when I need to add a few more pieces. You are both valued and appreciated.
Christy was awesome. Ask for her if you’re looking for excellent, knowledgeable service. Truly outstanding.
Very helpful professional staff happy to shop there
Fantastic ...
I want to start off by saying my sales representative, Jonathan Perez is the best ever! Every single Ashley homestore in south Florida needs a "Jonathan"! He was very professional and polite with me and mine. The showroom was beautiful. I recommend everyone to ask for Jonathan when they come to Ashley homestore davie! He's the best ! He deserves a PROMOTION and his own store.
Excellent salesperson. Very knowledgeable and friendly.
Franky.....was the best And jordan was amazing and knowledgeable I will alway return to Ashley as long as they are there
Customer Service is great and helpful. Price match guaranteed. Everything I’ve purchased has been great quality, why I keep shopping with them.
The store has a nice ambiance and The person that Assisted me (Sharon) was very helpful and nice. A great experience
If I could give zero stars I would. DO NOT BUY FURNITURE FROM THEM!!! I ordered on Oct. 23rd and was told 6 weeks. When they showed up there was no couch as it was on back order ( never got a courtesy call). They also didn't have my five piece table accessories. They told me I already got them which I have not. I was told I would get my couch on Dec. 19th. I made my monthly payment today and called them to see if it could come earlier. They told me no and that it was pushed out to Dec 31st. and that was not even guaranteed just a suggestion on their part. I have called the store 5 times and the manager is always out to lunch or in a meeting. I also emailed my sales associate and he never replied. They are scam artist and at this point I am going to seek legal action! HORRIBLE HORRIBLE CUSTOMER SERVICE!!! It is unacceptable!
Salesman Sal Atari at the Pines location was extremely helpful, knowledgeable and honest throughout my whole process. The entire staff was very nice and accommodating!
Horrible service. We have been waiting two months for our couch. When we ordered it we were promised a one month delivery, then for two days of mild rain from the hurricane the delivery was off put for another month. Now, because of Black Friday, we have to wait yet another month for one of our couches to be delivered. Even though I had been waiting since October, the sales of Black Friday were made a priority costing me my couch. Horrible service so not recommend buying from Ashleys. I have family in orlando who had they’re furniture delivered broken and the ashley employees would not return them.
Cristy provided us excellent customer care. She listened to what I was looking for and showed me pieces that were what I described. So grateful for something that was easy and enjoyable. Thank you Cristy @ the Davie location
I just visited Ashley HomeStore in Davie to redeem a store credit and had the best experience. Frank, my store associate was patient, kind and helpful and the experience will bring me back in the future. Thank-you frank for your assistance!!
I have been trying to purchase a bedroom set for past 2 months and has been difficult online to get the whole suite because some pieces out of stock so I decided to call the store. I spoke with salesperson Sharon and she was very helpful
Great customer service from Sharon.
Rayo is the best saleswoman.. very caring
So far so good. Cute couch! Matt was great!
Everyone was extremely helpful and friendly. Jordan, the store manager, was readily available, courteous, and friendly. Motunrayo (Rayo) Ayodele was absolutely amazing! She was so patient and helpful. I went in to purchase furniture for my new home. I couldn't have asked for a better sales rep. She wasn't pushy and took the time to explain each product feature, charge, and process for payment. I haven't encountered such a friendly sales team in a verrry long time.
Excellent and professional costumer service by Mrs Motunrayo, she’s very kind to indecisive customers like me. She Guided and helped me to what I needed and wanted without pushing.You are a beautiful soul with a LOT of patience. Also to her manager who was making sure everything was going smooth. Thank you again.
Great customer service, very clean. Reasonable prices along with great benefits.
Excellent and efficient service
Great prices!!!!;
Sheron was kind. She helped me immediately. I had gone to your other location because of my friend but I live in this location 33028. I will continue purchasing my future in this showroom at this location with Sheron
Great furniture shopping experience. Staff was knowledgeable and helpful while giving us the space to shop. Highly recommend Christy!
Matt Olivera was absolutely excellent! He found me the product I needed, and made the process fast and easy. Very friendly staff and the quality is top notch! Highly recommend shopping at Ashley Davie.
(Amended review): +1 star for friendly and professional delivery staff, and all furniture arrived on schedule as ordered. City Furniture's customer service was very solicitous since the original review, but sorry to say we never did hear back from anyone at the store. We were left no choice but to return to the store just to get answers to our questions. Ended up speaking with the same sales associate who would not return our calls or emails, but he only pointed the finger at his manager. Shame, because a simple returned phone call or email would have been such an easy way to avoid a negative review. Only 2 stars because... The sales staff was helpful and friendly when we were in the store making a purchase. However, I have tried to reach them with a concern about my order and they have been non-responsive. Sales associate will not return calls and tells me to contact via email, but has not replied to email either. I asked to speak with a manager, but got the busy holiday weekend run-around, and was even told they are busy with customers. Am I not also a customer?? If you buy from the Davie, FL store, check your order carefully before you walk out, because that may be your last chance to speak with anyone. It is very frustrating, but seems I will have to return to the store to speak with someone.
Awsome Show room in Davie ! I can only say good things about my purchase experience. Aieysha was very professional and patience. She helped me to go through the purchase process so smoothly that in less than a week I got my patio set installed and delivered. The Easy Isle Set is amazing and I recommend it 100%. Great look and quality.
Christy was great and helped me with every step along the way. Amazing costumer service
I wanted to give this store half of star the customer service its been really irritating. We bought a dinning table not less than a year ago. Three of the chairs broken and unstable, my mom called for them to come and exchange the broken dining table and they told her they do not offer exchange for a broken product. Instead, they came to our house and "try to fix it". This been going for almost a year. This is really disappointing for this store they spent tons of money for this dinning table yet the service was wish store quality. Customer service terrible and unprofessional for an "high quality store."
Sales representative was courteous, attentive and patient. We were not rushed into a decision, and the manager also worked closely with us to obtain the desired product. Prices are also competitive, and several payment optipns or discount available.
Extremely helpful and knowledgeable! My sales associate Motunrayo Ayodele was very patient with me and worked with me on everything I needed! Definitely will be going back again.
Excellent!!!!
Very friendly employee's and able to find what we where looking for and definately tell all of u to check what they have in store.with extra percentage off.
Went in to Ashley today, for a new living room set. I was assisted by Sheron Cameron Bewry. Sheron was a ray of sunshine, very pleasant, patient, and knowledgeable about home decor. Thanks Sheron
My experience with Ashley HomeStore furniture was an excellent experience. I will continue to purchase from them special thanks to Rayo for all her help an understanding. Great sales person
Great experience at Ashley’s....see Christie Reynolds-tell her I sent you...picked the right mattress!
Service was okay, but the order was incorrect. I ordered a full size bed and they sent me a full size bed and frame but the box spring they ordered queen size.
I worked with Jonathan Perez and he was very helpful and knowledgeable. He answered all my questions and didn’t make me feel rushed to make a decision like other stores. Great service!
The representative was patient and provided great assistance with me select my furniture.
Justin and Josh was amazing Salesmen. They took the time to explain every aspect of the bedding. Great Service Gentlemen.
Frank our Sales Associate was awesome...helped us find just what we wanted
Kind, speedy service with lots of selection! Love their dining room sets!
We went to Ashley HomeStore just looking and were greeted by Aieysha. She was friendly, knowledgeable and professional and in the end we ended up buying a beautiful bedroom set. We felt safe shopping as everyone was wearing masks and observed social distance.
Another great purchase at Ashley Furniture with a awesome sales representative name Justin. Book your appointment with him ASAP! Great customer service !!!! Great products!!!
Great service from Oosha!!
My experience at the davie location was terrible. The table set I wanted to purchase was marked at 300plus with the website price being 246. When I brought this up they kindly price matched my item. But to my surprise they tagged on a protection plan without asking or my knowledge of it bringing my total to 294. Sheron Cameron bewry also Informed me that if I had it delivered to my apartment that the shipment would be left on the first floor of an apartment complex which to me is unacceptable .when I found out I could simply order through ashleys website at 264 total shipped to my door directly I decided to do a return . The woman sheron who helped me that was so kind to me when I was purchasing had an attitude shift after I explained I wanted to return my item. She didn’t even offer to match the service they had online and then hit me with the reason why I paid more for the item being the protection plan. Extremely unprofessional .
My wife and I were just looking to get some new ideas for remodeling and new furniture. We looked at everything... then just about the last thing we looked at...fell in love with a bedroom set, and with the help of the manager and trainee, we customer made our bedroom set. They were very helpful and pleasant. We really loved the fact that let us roam around and look without them treating us like shark bait... lol... kind of how they do at car dealerships. 2 Thumbs Up 👍👍 Thank you Justin!
Jonathan was a joy to work with! He went above and beyond helping us out. The store was very clean and organized.
I love this furniture store. They have diferente styles and they treat you like a family.
I bought a sofa from Ashley Furniture on July 5th and they promise me that they would deliver it on July 13th. Today is August 18th and I have not received it yet. Each time I call them (because they do not call you) they set a new delivery date (4 times to date) and they haven't comply. This company is completely irresponsible and I won't buy nothing again from them. I just want to get my sofa (the last update said that I should receive it on August 22nd) and forget this company. If you need something immediately, DO NOT contact them, because probably they won't assist you.
We love purchasing from Ashley Furniture. The store manager, Jordan, at the Davie showroom, was a pleasure to work with. Extremely professional and very patient when working with my 90 year old relative, who was looking to buy a recliner. Love the service, love the merchandise and love the delivery.
Great service! Alexa was great. She was patient and knowledgeable about the mattresses and other furnitures.
Great experience! Francisco was very professional and helpful. Thank you
Beautiful furniture the sales rep was kind and professional I just love Ashley Furniture
Nice store and the staff is really kind and helpful. Alexa helped us and was awesome. Very informative and patient. Thank you!
Today my wife Sharon and daughter Kimberly and me went to Ashley's. Because we had made numerous purchases previously, we want to use the same sales lady. Her name is Sheron Cameron-Bewry. She is very professional and knowledgeable. After listening to our needs she was able to take us view the products we desired. She is a delight to work with and a true asset to your company. Thank you again Sheron and thank you Ashley Furniture making such a remarkable individual on your staff. Jim, Sharon & Kimberly
My sales person was over the phone . She was very helpful and personal. I highly recommend Ashley Furniture for your needs! Thank you Iesha!
Stay away from them!!! Worst experience ever! Bought a king size bed and a king size memory foam mattress last month. It started off with the mattress not straightening to how it’s supposed to be. The bottom part of it was curved up. Getting a hold of customer care has been an absolute nightmare! Hours of waiting for someone to pick up. If you leave a number to call you back - they never do! A MONTH later they sent a replacement and then we find out by the installers who delivered it that It’s actually the wooden bed rails that are defective. We could actually see how bent they are (curve upwards) which makes the whole lower part of the mattress bounce up. Another two hours on the phone to have someone from customer care pick up and now I have to wait another two weeks for someone to come look at it! Store managers tell you to deal with customer care directly. Then customer care treat you like another number on their list and don’t care about how frustrated you are. This experience is absolutely unpleasant and I do not recommend shopping with them!
Good prices ,good staff, good furniture
Super dope!!! Jonathan was very professional as well and very personable. Instantly hit it off and helped find the perfect table and accessories. The guy's a champ!!!
I had a great experience today when I made my new furniture purchases for my new place. My salesman Dario was kind and knowledgeable it made the process less painful than what I envisioned it would be going in. We are excited to receive our new purchases to go along with our new condo purchase.
Salesperson was very patients and professional and most importantly helpful with our final decision in letting us choose something we liked.... that you for all your help.... ...
Excellent service from Jonathan Perez. Very helpful and professional. Thank you!!
1st time in this store and was greeted by Sheron Cameron-Bewry who was professional, helpful, knowledgeable and patient with my concerns and questions. I absolutely loved the selections, the prices and availability of the products I loved. I was so used to RTG but had been disappointed with lack of selection recently as the reason as to why I came to Ashley and it was the best decision ever!! They had specials, gifts, 0% finance on top of great prices, cleanliness, and safety precautions. Excellent quality and was able to browse the store unbothered and Checkout was quick and mobile. We absolutely loved Sheron and will share our experience with all our friends and family. She is our new go to person for all future purchases.
Jonathan Perez was a great salesman, he gave us excellent service while respecting our space.
Quality furniture and professional service
My experience was the best. Very professional and fantastic customer service. My salesperson Mr Atari...one of a kind. The floor manager extremely generous and courteous. Thank you I’m extremely happy with my purchase and the quality of the furniture.
My shopping experience at Ashley Furniture was fantastic. There was no high pressure sales like in other furniture stores. The sales person was very helpful and knowledgeable. I be back for other furniture purchases.
Alexa was a pleasure to work with. She explained everything in detail and took the time to ensure that I was happy.
Sharon Cameron was very rude when we first got there, but thank God for Justin Foreman that save the day & we purchase & we be doing more buying again. As long as Justin takes care of us.
Everything was going fine until I was finishing my purchase. It was explained to me when we first arrived that the promotion did not involve any down payment. Upon completing our purchase of our bedroom set, the young lady tending to us told us that we needed 10% down to receive the promotion. That ruined my mood when I was supposed to be happy that I purchased a new bedroom set.
WOW! Justin Foreman provided us with exceptional customer service. I genuinely believed he was the manager there. Thank you so much for being so patient and helpful during our entire purchase. I will not be going anywhere else to buy my furniture, I do live in Miami but I don't mind making the drive. I had such a positive experience. He had the answer to all of our questions and concerns. Ask for Justin, you will not be disappointed!
I loved my experience at Ashley for this reason. My saleswoman - whose name escapes me - was just the type of salesperson I like. She greeted us, introduced herself produced hand sanitizer for us, then proceeded to ask how she might be of help. After explaining what we were looking for, she then escorted us to the appropriate area and allowed us the needed time to look around, compare and make our decision. She didn't pressure us, but was there if we had questions. The best part is she didn't try and sell is anything by telling us they're selling a lot of a particular product. I can't stand that tactic, it has no bearing on my decisions. Unfortunately I don't remember her name, but it appeared it might be African or something of that nature. Thanks Ashley.
Awesome experience!
Great customer experience.
Sal very professional a hell of a Salesman I would recommend him to any person it was really nice shopping there thank you again sal
As a first time customer at Ashley's I was extremely impressed with Mrs. Adams. We visited the store actually within the last hour of closing. Nevertheless, Mrs. Adams welcomed myself and family in with "warm personality". During our walk through our direct design and choices of a new addition to our home was achieved. Finally, our checkout was paperless and safe. Thank you so much Mrs. Adams and Ashley Homestore, she's a true keeper.
Poor communication regarding warranty credit. They came off as dishonest as were were repeatedly quoted a different price. Had I not questioned the final bill I would have ended up paying more in addition to the credit available.
Great service and follow ups. Thank you Justin for stellar customer service.
I love this furniture store . The staff is very nice and knowledge of their products . I recommend it very highly .
Best service ever!! Justin Foreman was awesome to deal with. He listened to what we needed and worked with us. If you are in need of furniture, I highly recommend that you go to Ashley Furniture in Davie, Fl. and ask for Justin Foreman.
(Translated by Google) Neuris Gonzales excellent saleswoman With us, who was aware of everything, her charisma was incredible, very happy and very attentive, I loved it and next time I will attend to her again because she fascinated me. Thank you very much for your attention !!! (Original) Neuris Gonzales excelente vendedoraCon nosotros, que estuvo pendiente a todo, su carisma fue increíble muy alegre y muy atenta, me encantó y la próxima vez vuelvo a atenderme con ella porque me fascinó. Muchas grax por tu atención!!!
I usually come to this store every time I need to change my furniture, I was there this past Sunday with family and I was surprised that I witnessed how this employee was yelling at another. i had to asked because was the first time I see this particular employee and for my surprise, She was the Manager. This is the first time I see this happening, wow how unprofessional. ( my star is for the services on that day)
Amazing experience today at Ashley Home Store. My Sales person is a great communicator. She was available by phone after our visit and was able to answer all my questions. I returned to the store to complete my purchase and it all went exactly how she said it would. So grateful for all of her help. I can’t wait to get my daughters new bedroom set.
Ask for Jon.
Sergio did a great job.
Sales person Sharon was very helpful and took as much time as I needed with me. Thank you for your help will definitely return! Desiree
Jonathan went above and beyond to make sure we ordered everything we needed. Please ask for him when you go. He's great!!!
Johnathan is the perfect blend of professional and host. He knows the products, advocates for you and really focuses on what the customer wants. He is friendly, patient and hospitable. We will ask for him by name when we return!
Everything was Excellent
I called with an online issue in purchasing a desk. Jordan immediately helped me and price matched the online sale price. Awesome customer service!!
Justin & Jordan are excite Sales Reps, they make sure you have all the information on the item you are looking to purchase. Professionalism at it's best!
Our Sales person Motunrayo Ayodele demonstrate patience, understanding and knowledge in finding us a bed and mattress for our son. We bought furniture from Ashley before and have visited other stores, but she convince me that Ashley service remains the best in the furniture business
We were blessed to have Lisa Blenz, manager, as well as a regional manager assist us! Both were exceptionally friendly,professional and helpful. Had a great experience and got some fantastic, beautiful furniture! Plus great Memorial Day Weekend discounts😎
Our sales person, Usha, was very help and answered every question we had with ease. You could also tell that she knew what she had in the store and what matched what we were looking for.
Sale person very knowledgeable about her product.Handled the whole process without excitation and a timely way. I was very pleased.i will recommend to my family and friends.
Justin foreman helped me during an appointment during COVID-19. He was very knowledgeable and proactive about my questions, concerns and available offers. He helped me pick out a Tempur-pedic mattress and made the ordering and delivering process fast and easy. Will definitely buy again at Ashley’s due to the amazing and pleasant customer service which is hard to find nowadays!
We decided to go look in Ashley furniture for new living room furniture. Our old furniture was 15 years old. We decided on the Boxberg set and bought our first ever power set. It was more than we suspected but set is very comfortable. We feel like we really upgraded our living room.
I always shop at Ashley's they have a big selection. This time around Sharon the sales representative was very nice and knowledgeable. She put up with myself and my crazy wife. Thank you so much and God bless.
Justin was very friendly and helped me with all my questions
Sales associate was ready for the appointment, and he was very knowledgeable of my expectations on item I was looking for. Even he removed one item of the sectional I was contemplating to buy to make it look same way will be looking at home when arrives.
Could have not asked for a better sales associate. Very patient and excellent personality. Very respectful of customers opinions. Knowledgeable of inventory and posible alternatives. Not pushy and very resourceful. Very respectful of new social distancing guidelines. Would recommend her without a doubt. Thanks for your assistance.
I wanted to take the time to show my upmost appreciation for Seda from the Ashley Furniture Davie location. She went above and beyond to provide me with the most exceptional customer service and I could not thank her enough! Buying furniture can become very overwhelming but Seda remained kind and helpful throughout it all which made my experience feel like a breeze! If you ever have any needs or wants as far as furniture is concerned, look no further because Seda is more than willing to help! THANK YOU SEDA
A very seamless experience for purchasing an item at Ashley that needed to be priced matched! Outstanding customer service and the transaction was completed in a timely manner. Ashley, the representative I spoke with and dealt with, was very knowledgeable and provided great customer service.
I bought a leather couch that wrinkles more than a grandmother. Since my review, I was contacted by Ashley Furniture who agreed to exchange my couch to another manufacturer. That's why I decided to change my score. Thank you Tommy for all your help.
The store manager was very friendly and knowledgeable about the merchandise. Sergio greeted me pleasantly at the store entrance and encouraged me to take a few minutes to look around the store and he would join me to answer any questions I may have. Paperwork was completed quickly. I’ll definitely go back.
Great service. Tha associate Cameron was really nice, friendly and just found what I want. Everything went smoth..I 'll back for sure.
I came with a budget in mind to spend and was only looking. Dave was super professional and patient he gave me options and because of that friendly service I paid double of my. Budget. Highly recommend to see Dave and looking forward for my delivery
Great place Jewels was extremely helpful and assisting me without pressure for a sale!
Ashley furniture store is amazing ! Not only do they price match but they help you get the best possible deal. No wait time wonderful associates
Robin at the Davie store was simply amazing. I was quite indecisive but she was patient and was awesome with my boys as I showed them and asked their opinions as well. She listened and allowed me to arrive at my decision without making me feel rushed or like I was a bother. She’s a true asset to this company!!!
My experience shopping at Ashley furniture was great. The general manager Cesar was extremely helpful and had incredible customer service!
We were taken care of by Neuris Gonzalez and her CS Manager who were both very accommodating, nice and helpful! Thanks Guys!!! I'll let you know about my mattress and delivery shortly!!! Thanks! Opal Parkins
Great experience. Sal was very patient, knowledgeable, and a fantastic listener. Will go back for all of our furniture needs. Thank you
We met David Mai in June 2019 when we went into store to purchase a bedroom set - and he is a very nice person. We returned yesterday February 28, 2020 to purchase an adjustable base for our bed and we asked for David because he is very good at what he does.
Staff very helpful and friendly and not pushy. Very respectful!!
This place was amazing, Caesar my salesman was very attentive, my wife got exactly what she wanted in seconds, we were in and out he even helped us get the dresser in our vehicle, he was very helpful 5 stars all day
(Translated by Google) Sorry Ashley, the furniture is nice but poorly manufactured. Imagine that the screws of the chairs in the Dining Room fell alone! (Original) Lo siento Ashley, los muebles son bonitos pero fabricados de forma deficiente. Imaginense que los tornillos de las sillas del Dining Room se cayeron solos!!!!
I was very impressed with their wide selection of living room furniture. Their uniqueness in style and comfort seperates them from the rest. After searching the many different furniture chains here in SoFlo, I can certainly, and honestly give my opinion for best furniture here in the south.
Be aware that they will not tell you about price matching. They will add delivery fees. They will add protection plans that aren’t required. If you pick up your own furniture be prepared for a horrendous ordeal. I wouldn’t buy from this place ever again.
Bought a bed frame and head board. Nilda was very courteous and helpful! Thanks again!
This location is the worst. I bought furniture there in April and didn’t get everything until this month August 2023. Apparently, I picked up my furniture when I paid to get it delivered. This wasn’t the first incident. It occurred twice. There’s something fishy going on over there. If I could give them a minus zero I would.
The sales representative, Sal, is amazing. He explained everything clearly and professionally. We will be back to buy more things from Ashley forniture and bring more friends and family. Thank you very much.
David- the store manager was very helpful during my recent visit. Very informative and knowledgeable of showroom pieces. I would recommend this location.
Salesperson was very nice and helpful. Always have great selections.
Nice SELECTIONS, BUT I RECOMMEND YOU CALL THEM FIRST TO SEE IF THEY HAVE THE PRODUCT AND COLORS YOU NEED, AS SOME STORES ARE INDEPENDENT AND MAY NOT HAVE THE ADVERTISED ITEM'S OR COLORS ON DISPLAY.
My experience was very welcoming and fun...
Great salesman!!!
Over the past 2 years we have purchased 2 full apartments of furniture from Ashley. The Sales person was super nice during the whole process. He talked us into purchasing the furniture extended warranty In case anything ever happened to the furniture they would come to the house and if they could not fix it they would replace it. It was not cheap, a few hundred dollars more. Since the sales person guaranteed us that it covered everything, we decided to go ahead and do it. Fast forward a year later, a part of our couch got ready dried and started to rip. We do have 2 dogs. When I called to use the warranty, it was a total nightmare, first I send them pictures and open a case which they were suppose to call me In 24 hours to set up an appointment, nobody called, I did it again, nobody called again. A month into it, I called and finally spoke with someone who asked me what had happened and I told her the truth that we have dogs, and the couch is ripping. She said that was NOT covered. She said it was listed on their website. Bottom line ! The sales person lied to us, he knew we have dogs, we even shared dog pictures, and I even bought his dog a gift the next day. They should not lie to people to get them to buy their warranty. We feel like we got scammed out of a few hundred dollars. DO NOT BUY THEIR WARRANTY or you will be scammed also, your better off donating your money to charity.
New post Just bought tempra pedic mattress with a bed frame and night stand. Will be purchasing the rest of the set too.Johnathan Perez is terrific. Prior post. I went to Ashley's last night. Needed a sleeper sofa. Sal at the Davie store helped me find one for me. Love the friendly workers love the furniture. Last year I bought my living room set. Even all the deliveryman were goob. I am a Happy customer and when I am ready I will get my bedroom set at Ashley's.i now have new porch furniture. Getting the coffee table to match tomorrow I am very a happy customer. Johnathan my salesman is terrific.
We have purchased our bedroom set from this Ashley location and have also been in looking for new pieces several times. Each time we have had great experiences and customer service. Overall a great Ashley store!
Helpful folks.
Jonathan Perez welcomed me at the door and after giving me space and time he helped me with my purchase. He made it a real pleasure to shop today at Ashley’s. Thank you!
Our salesmen, Jonathan was a great help and very informative. I have been looking around and was so pleased to find everything I needed at Ashley furniture and more. Great quality and prices!
Questionable sales tactics and deception. Filed a formal complaint and, yes it is a big deal.
Good prices and a very good selection.
They have great deals
A very professional establishment with knowledgeable sales people who refrain from pressure tactics. Overall, a very nice experience. They carry quality merchandise.
Myself and husband came into Ashley looking for some furniture for our home and was pleasantly greeted by Jeweles, she is extremely polite and does not hover over you while you are browsing which is why I highly recommend doing business with her!
Pleasant store, knowledgeable employees, great quality and good prices. They can have a little more of variety, but overall a great experience. My delivery comes tomorrow, only a couple of days from purchase date. Can’t wait.
Cesar was friendly and professional. Great experience
David was great. He was very informed and his mannerisms was the most consistent I’ve seen in a long time. He made everything clear to us throughout the process. He made our experience great.
My husband and I have been in this store twice in the last three days, and each time has been a pleasant experience. Each salesperson we encountered was courteous and friendly. Our sales team was Sergio and Cesar, who is also the General Manger of the store. They both were absolutely fantastic. Cesar especially went above and beyond for us to help us pick out a new bed set and couch. He even went as far as moving different furniture pieces around a bed I was interested in in order for me to see how each piece looked together. I went back and forth for over an hour trying to find the perfect set and he and Sergio never made me feel rushed or like I was being a pain. They both were patient and kind. Cesar went above and beyond for us and we are so appreciative. I will definitely be returning as we start furnishing our new home.
Such a wonderful store with lots of options! I bought and living room set and bedroom set. Go and see Neuris, she is extremely helpful and let’s you roam around without being overbearing. She helped me so much find exactly what I was looking for and I’m so excited to see it all come together!
In-store and over the phone was very happy with customer service.
No problems here
Although I did not purchase anything the employees were very
First time in a Ashley Store. Found what we were looking for our Sales Rep Neuris Gonzalez Was very helpful. The best part we were able to it the same day within a hour ar the pick up location.. Fast service at the pick up. Nice and efficient. We we very pleased. Thank you again
The sales rep was very helpful and knowledgeable. Our delivery was received on time and they were very friendly and accommodating.
(Translated by Google) Magnificent beautiful furniture and an excellent attention, if there were more stars I gave them all, I loved it 👍 (Original) Magníficos bellos muebles y una atención exelente,si hubiera más estrellas se las daba todas,me encantó 👍
Asociate Gabrielle and manager David are amazing, what great customer service, very friendly and professional. Do recommend this Ashley Furniture store if you will be purchasing any furniture or mattresse.
Doug Williams is the best Salesman. This is our 2nd purchase with him and I always enjoy the welcome . We are always happy with him. 👌🏾😁
Walked in and was helped immediately. Nilda our sales rep was very knowledgeable and helpful. She took us straight to what we wanted to see. We were done in less thank half hour.
Perfect service Gabrielle was the best! Patient. Helpful and knowledgeable. Will come back for more items.
David was very helpful and took care of us right away - honored the online price for the item we were interested in and the whole transaction was painless.
David was extremely helpful on the phone, got me my items to pickup quick. Usually these types of experiences are a hassle but this was easy, will be seeing David for all future furniture needs there. Thanks!
We had a most rewarding experience shopping at Ashley Home Store today. But not unusual as we have shopped there many times over the years and feel very comfortable with the professional staff and quality products. Our sales representative Sharon was informative and able to answer all of our questions. Making it very easy to choose the proper bedding we desired. Arrangements for delivery were very agreeable and we couldn't be more pleased with our purchase. Yes, we will come again and again, it's a wonderful place to shop.
Jonathan Perez is an excellent salesman. I told him I just wanted to look around and sit on some couches for a perfect fit. He let me wander and checked in periodically. When I was ready with questions he was very knowledgeable and explained everything, from fabric, cleaning, warranties and pricing. Would recommend him highly. Was very happy with my purchase.
Ernest was great! Efficient and friendly!
Great customer service.
Great and smooth experience purchasing furniture! Very happy with our purchase!
I walked in, Jewels approached me and she really went above and beyond!!! I ended up calling back and she processed my order over the phone and it couldn't have been easier. She is a real delight to work with. I will definitely be coming back for future furniture needs!!
They will sell you items they don’t have in stock AND go as far as to call you to schedule a drop off date without telling you that it isn’t currently in stock!!! I waited all day at home, had to take the day off from work since their delivery schedule is any time between 9am and 6 pm. When I called, they said they had tried to reach out ONE TIME the day before. No voicemail, no emails.Terrible service!
A-1 Service no bait and switch. Very professional yet comfortable environment. Outstanding selection of inventory with matching sales associates!!! Kudos! I will be back.
We were helped by Jonathan Perez. He is a great salesman and helped us out from beginning to end. The store was very clean and easy to manage through. Will definitely shop here again.
Great customer service! Made me feel good! Jonathan gave us our space and provided excellent customer service
Our sales person, Gabby Wynter, was great! Very helpful without being overwhelming. Let us take our time to view the furniture at our own pace, and was available for any questions needed. Attentive without being pushy. Prices and financing Options were also some of the best we saw. Would Definitely shop there again!
Let’s start by saying I was very happy with my sofa set purchase. Until after I picked it up. Once I backed it at the house we notice a tear in the leather. We tried calling our sales person the moment we noticed the issue. No answer to his ext so we left a message to call us back. No call back. So we called the store twice and each time they told me they would make sure he calls me right back. No call back again. Ended up calling customer service. They were able to reach him and finally received the call back I was waiting for. But my answer to my damaged sofa was that it’s my responsibility to load it back onto my truck and drive all the way to the warehouse and exchange it. It would be more understanding if I wasn’t told from the salesman “ call me if anything is damaged and I will take care of it right away and get you a replacement” literally before I finished signing all the paperwork. I was told by the customer service representative that the salesman had the authority to override the delivery fee so we could swap out the damaged furniture for my inconvenience. Once I spoke to him he told me that was incorrect and he has no such authority. It’s been a very disappointing situation. The only good thing I can say is the buying transaction went very nice. I was planning on purchasing more items for the house from there but I’m not too sure after this.
Christine was very knowledgeable about the different things I was inquiring about especially the mattress . Very cordial and patient, I absolutely enjoyed my experience in that store . Will be back shortly to purchase my mattress.
We had the pleasure of dealing with Gibson the manager at Ashley’s and he was just amazing! We already knew what we want because we had so research on line. Fast transaction and was able to get us the must discount.
David was amazing. He was very helpful and and answer all the questions we had. He made us feel very comfortable and help us with our vision. Great person overall.
David was very helpful, best customer service ever!
Great attention!
I loved the service I received in the store, especially , very professional and attentive! I will definitely buy again and recommend them to all my family and friends!
When I first walk In the store today, no one was around . This Beautiful young lady walk up to me on second level and gave me Super Customer service and help me find the furniture I was looking for online and honored the same price. I'm so Happy I came in the store today and next day delivery ❤
I didn’t buy anything from there but my daughter loved it . And I did find it not that expensive. :)
Great decor items Knowledgeable personnel Fair prices
My family and I had the pleasure of working with Gabby Wynter at the Sheridan store. She was patient , knowledgeable, and provided us with great customer service, plus she was a doll with my kids. Looking forward to receiving my cozy couch.
Very pleasant and informative. Got my livingroom set with tables and lamps for 1500.00. Awesome.
Great experience. Very knowledgable salesperson.
I was greeted at the door with a sign that read same day 7 days a week delivery everyday. I was disappointed that at 2:00pm “No trucks were available” also was told that we will not get our items until Friday and it was Sunday because “it’s that time of the year” we are very busy...so I drove my truck to Tamarac to pick up the items they asked me for the order number I was told I would receive an email from my salesperson well I never got the email. Thankfully the warehouse was able to locate it with my Phone number after waiting in the pick up line for almost an hour.
Great service and great selections! I never feel pressured when I go shopping for furniture at Ashley’s by the staff. Highly recommend! Gabby Wynter and Mrs. Auguste are fabulous!
I just bought something from here
Amazing sales person! Jonathan Perez not only knowledgeable but very attentive and friendly! Pleasant experience
Great experience at Ashley Furniture! I highly recommend!
Five stars to The best Sales person I have ever met Melodie Auguste, she is a young lady very nice and honest. She answered all questions about materials and quality, she let us look through the store with out putting pressure on us. We had gone to many other furniture stores and didn’t have a pleasant experience and the prices were ridiculously high, our last furniture store was Ashley and we got exactly what we wanted with the help of Melodie and the price was fair. By the way this was the first time I went to an Ashley Store, I had never been there before because I thought it was going to be the most expensive furniture store in my surroundings and surprisingly it wasn’t.
Ashley help me find what I was looking for I was satify with a purchase I made thank you
The Salesman was very knowledgeable and friendly! Got his card so that I can request his help on future purchases.
My experience at Ashley Furniture in Davie was great! You will find the best sales people, furniture and prices here! My whole house is Ashley Furniture!
(Translated by Google) Ernesto was very kind and patient with Us. Excellent experience! I recommend this place 100% (Original) Ernesto fue muy amable y paciente con Nosotros. Excelente experiencia! Recomiendo este lugar 100%
Great experience! Walked in a little after 7pm & walked out at closing (9pm) with a bed set & diner table. Funny thing I went to 'Rooms To Go' twice & it just didn't happen! The prices at Ashley's was WAY better! Go get your furniture here! Also big thanks to David! He was beyond great with helping me & my wife. Great salesman with an amazing attitude even when it was closing time quick & simple & straight to the point & making it happen thanks bud! Get this guy a raise!
Great service by Jonathan P.
The delivery guys were on time and fast but not careless.
My wife and I recently purchased furniture from Ashley and were extremely pleased with the whole process. Our sales associate Doug was extremely knowledgeable and helpful without being pushy. We had visited a competitor the same day and were bombarded with over 20 different people trying to get us to buy furniture from them. I walked out and went right to Ashley where I felt welcomed without being bombarded. I felt that the selection in the showroom was outstanding and the prices were very reasonable. Doug was so helpful in finding me the correct recliner that was both stylish and supportive for my lower back. I highly recommend this store and Doug Williams to anybody who is looking to purchase furniture.
My sales rep Doug Williams was attentive and acknowledged my desire to stay within budget although I push pass my budget but it was still a great experience. He didn’t pressure me, he listened and delivered!
Very friendly service
Gabi and the staff are amazing . Great first experience with Ashley Furniture
Ernest was a great help! We went in looking for a couch and he helped us narrow down our options for something that would fit our needs. He introduced himself in a warm and professional way and let us roam around. While we were roaming around my bf and I fell in love with a dining room set. He kept us focused on our purchase for our sofa first and then gave us options that included everything we wanted. He wasn’t pushy at all, and my bf and I felt that he really had our best interest in mind first. We are excited to receive our new sofa and dining room set!! Thank you so much Ernest!
Excellent customer service. Ashley spent time with us to be able to meet our requirement. We found what we want
Good choice of furniture 👍🏼 Happy with experience
Have a wide selection of products
Love this store!!
Had a very pleasant experience. Staff was nice and helpful. I especially like that I was left to look and not have staff hovering. Staff was there to assist and answer questions. I would like to thank Gabby for her help with our purchase. Gabby very professional a pleasure to work with. I would recommend that if you need furniture or accessories that you give Ashley HomeStore Davie a try.
First time Visiting and buying in this store Awesome service great collection.would go again and again and again!
I always go back to Ashley. Quality furniture. Mr. Doug, sales rep is like an old family friend. Solid and stylish furniture.
Just finished speaking to my mom about an aggressive and belligerent delivery tenant whom yelled and stormed at my mother over confusion on his part and the companies part. Also, in the process he damaged parts of our stair case and newly laid flooring. Will be speaking to corporate and escalating the issue first thing in the morning. This is absolutely disgusting and pathetic and we expected the company to do better. Shameful.
Good
Salesman Earnest was professional, helpful, and patient.
Service was very good, and professional. I will return and shop again.
My 5 Stars go to Ashley Tunstall, our sale associate. Kudos also to the entire staff that I have only spoken to on the phone thus far but intend to drop by the store soon. Toni deserves special mention as well! Everyone was always professional when I called the store. We were away from home when we ordered the furniture and Ashley was our point of contact. Ashley is professional and with the friendliest personality I have experienced in my 66 years. Her most impressive quality was communication - answering any questions in record time. She is an asset to the Ashley HomeStore team!!
My sales associate was David, and I truly felt like I was shopping with my best friend. The vibes in this store are positive and sincere. I had a great time searching all the options and matching my new stuff. I will be Back each time I upgrade. LOVED EVERYTHING & EVERYONE!!! David and Toni are exceptional!
After writing a negative comment and giving Ashley one star, I have too admit it that they fix my issue and thanks to Kari from customer support, I am satisfied customer with my new and beautiful furniture. From the sales person at the store to the delivery people and the follow up from support to make sure my furniture was delivered in a timely and professional manner was refreshing. Again, thank you Kari. Ashley is lucky too have professional representatives like you. This customer will be back soon 😁🤗
Beaux Beard is the ONLY reason we bought and will continue to buy furniture, at Ashley HomeStore. We could have left Ashley and continued to shop elsewhere, but it was Mr. Beard's experience, savings advice, and amazingly friendly personality, that anchored us with Ashley. Beaux Beard deserves a raise!
Nice store, friendly salesman. I did not find what I was looking for.
Great service!
This was simply one of the beat sales experiences I’ve ever had. My family and I had just moved to the area and needed furniture for our new home. We decided on Ashely’s and could not have been more satisfied. The sales rep Jeff was amazing and incredibly knowledgeable. He made us feel at home and even more comfortable with every decision we made. I strongly urge anyone who is in the pembroke area to talk with Jeff at Ashley’s, trust me you will be amazed. The experience definitely left an amazing impression with me and my wife that we will never forget.
Greeted with a friendly employee named Ashley, would go back again
Dulce was awesome!!! She helped us the whole way through and helped us pick out our brand new couch for our brand new house.
The absolute best customer service I’ve had in years. Kari from customer service went above and beyond to take care of my needs. Recommend them to anyone looking for furniture.
Great experience !
Think about what experience you want when buying furniture. All your items to arrive, nothing to be missing and a pleasant experience of redoing your home. I mean buying furniture is so expensive and when you decide to go about doing it you want it to be enjoyable. However, the experience I have had with Ashley Furniture is nothing close to enjoyable. I ordered a bunch of furniture from the company for my new home that my husband and I purchased. When arriving for delivery I was informed that our new mattress has been missing since last Thursday, and cannot be found, you would think they would inform us of this mishap before delivering everything. The truck driver wasn’t even aware of this issue. The receipt listed 15 items but there were only 14 on the truck. So we start calling Ashley to find out what has happened, I was rudely informed by the Florida shipping center it was not their problem because it had left the warehouse. Who says “it’s not our problem,” when you’re the company responsible for the furniture? Then I call Ashley Corporate and was informed the store in Davie, Florida is not part of the corporate office so they can not help me. If you do not buy from corporate your furniture is not accessible from them, be aware before you buy!! Which makes me again call the Florida delivery office, very upset at this point, I told the women what was going on and she was short and snappy and told me it would be 24-72 hours before anyone would get back to me. So you want me to sleep on the floor for 24-72 hours because you lost the mattress? I was not pleased. Am I suppose to still be paying for this nightmare of a mattress? I don’t want to be paying for this at all. All in all, I still do not have the mattress that I bought and no one has gotten back to me. The whole lack of communication from Ashley Furniture is horrible and I would not recommend anyone buying anything from them!! It is a nightmare. Now another night of not having a mattress and no mattress in sight anytime soon.
(Translated by Google) With the last purchase, I liked that they made Match at the prices they had on the page, given that the store prices were more than 40% more. The person who assisted us for the sale was very friendly and the process did not take more than 15 minutes since I had my credit and active information. Previously if we had a problem, to date, they did not solve a topic of a sofa bed, which did not come with some screws and because it seems insecure as they put it together and left those empty spaces. They say he is well armed, but for us he seems insecure. (Original) Con lo de la ultima compra, me gusto que hicieran Match a los precios que tenían en la página, dado que los de la tienda eran más del 40% adicional. La persona que nos atendió para la venta fue muy amable y el proceso no se tomó más de 15 minutos ya que tenía mi crédito e información activa. Anteriormente si hemos tenido problema, hasta la fecha, que no nos resolvieron un tema de un sofá cama, que no venía con algunos tornillos y pues nos parece inseguro como lo armaron y dejaron esos espacios vacíos. Ellos dicen que está bien armado, pero para nosotros parece inseguro.
If you need to buy furniture and want a respectful, knowledgeable, and honest person to assist you ask for David! He is amazing. Thank you so much for helping us! A quick and easy process!
Grabrielle Wynter made my experience in your store wonderful. She took her time and had patience with me We need more like her. Just amazing. Will definitely be making more purchases. Thanks.
Johnathan a mattress and newlyweds just imagine.
I am extremely sad my dad bought a sofa sectional couch and they gave us the wrong side turns out we can’t use it all the waste of money for no use they won’t let us return it and we are stuck with the price of furniture not helpful for us. Something we were all really looking forward to and now we are all frustrated. Extremely bad experience I won’t recommend Ashley’s furniture store.
Kari from the social media team was extremely helpful! Her compassion and persistence to provide a solution to my problem helped me overlook the major issues I was having with my furniture, customer service, and the deliveries. Thank you Kari for the amazing service you provided!
My wife and I went looking a new mattress for our new place. We were helped by David, let me tell he is an amazing person. He really helped us pick the RIGHT mattress for my wife and I. Will definitely come back to buy some more stuff. Thanks David once again
We are so very pleased with our furniture shopping experience at Ashley Furniture in Davie. The furniture is beautiful and everything we wanted but Specifically the customer service we received was top notch and unlike any other furniture store we’ve been to. David Mai Assistant Manager consistently went out of his way from the very beginning and even after delivery to make sure every detail was taken care of. We have already sent a few friends over to him directly because the customer service he provides is the very best, unlike anything we’ve ever experienced before. My husband and I will be going directly to him in six months to buy the furniture for the next room in our house. Thank you David for going above and beyond. You made this buying process so easy and enjoyable and we really appreciate you.
David was amazing for the beginning to end . We never felt pressure to buy and he really listen to every detail and concerned we had. As pet owners we expressed in great detail how we need furniture to accommodate us and our pets. He gave me many options and narrow it down and finally after three days we found exactly what we needed . It was a pleasure to have met him. We will definitely be going back to him to make more purchases.
Our sales Rep David Mai was VERY attentive to our needs. No pressure once we walked into the store. Once my wife and I walked around the store David met up with us and asked what we were looking for. After we told him what we were looking for he knew what we wanted and showed us the living room set that we ended up purchasing. It was perfect exactly what my wife wanted . I must say David is the reason we went back to Ashley and made the purchase and soon once we are ready again we will not hesitate to go back and see David. Best sales experience I had in a LONG time. Thank you David for your time and making us feel extremely comfortable with our purchase.
Great customer service. From the salesperson Beaux to the delivery this morning. Would recommend to anyone
Valentino was amazing, he took his time to understand my specific needs, he helped me calculate with measurements what furniture was the best for my space, looked for the best offer for me and he was knowledgeable and professional!
Great service and awesome customer service...........
Seda was great. We came into the store unsure of what we wanted and she stuck with us for hours until we made a decision. She was such a trooper. I will definitely return for future furniture purchases.Seda you rock!!!
Mr. Williams was a true professional. Took the time to explain any questions we had. Not once did he pressure my wife and I to make a quick decision or purchase what we did not really need.
Great customer service and pricing. I purchased a whole bedroom set and the process was easy. Thank you Ashley’s Furniture!
I entered the store and Adriana the representative was very welcoming and warm. She was very helpful, professionalism and I felt very comfortable with talking to her. Adriana was very knowledgeable about specials, etc; and she truly made the looking and purchasing process easy. I give Adriana 5 starts.
Great experience helped picked my lovely sectional and it arrived as scheduled Gabriel was a sweet heart
Very good Cuality and excellent customer service. I love Ashley furniture excellent
Good
Nope, never ever been here.
Bad experience
Lots of new ideas!
Hello , Jeff was amazing! He was helpful from the time we walked in to the time we finished our purchase . He made sure we seen the different options we had as far different piece that were offer , he is very kind and made sure we didn't lose interest in our buy for that day . Looking forward to doing business with Jeff again next time we come into Ashley's
David Mai was the utmost professional. He was efficient and very helpful. One of the best experiences we’ve ever had shopping for furniture.
They offer you discounts on the mail that are not true, sales people does not know them when you show they gave you an excuse and redirect you with an excuse. Be aware!
Today we went to buy my bedroom set at Ashley furniture, first because the quality of their items have no comparison, I had bought other sets, living rooms etc and they have last decades in perfect conditions Not only that the customer service they provide was magnificent, they were not harassing us in order to do the sale, the person who help ups David Mai was beyond helpful, super educated and nice overall David make sure that the whole experience were easy, friendly and perfect. I highly recommend this furniture store not only for their quality but their excellent service and if you had the opportunity ask for David and you will see why it’s amazing buying there with the help of him.
Great experience thanks to David!
Delivery was smooth.
Ashley furniture is the place to go! My husband and I could have spent hours upon hours in there. Jeff W. really knew exactly what we were looking for and made our first NEW couch purchase experience sooo easy. Can't wait to go back!
I had a poor experience in the beginning but David stepped in with great attitude and expertise seal the deal. Thanks.
It was a great experience from beginning to end. Fast delivery, great knowledgeable sales person LOBASLOB and super fast delivery.
Ernesto at Ashley Furniture store is the best! He’s very kind, patient and knowledgeable. My fiancé and I were with him for over 2 hours in search for a couch and dresser for our new home. He was very attentive to our wants and needs and made furniture shopping a breeze. We can’t thank him enough! Excellent and commendable service!
This is the second time I visit this location. Needless to say, the first time I visited I was not pleased. I was ready to buy (I’m moving and needed to furnish two areas of my apartment), but the sales associate fell short of expectations. I browsed, took a few pictures to share with my fiancée and left a little disappointed. Today, we decided to go in, so that my fiancée could see what the furniture I chose looked like. As soon as we walked through the door a sales associate greeted us, his name is Jeff Williams. He was warm, inviting and had a great energy about him. He asked if we knew what we were looking for, and I answered that I wanted to show my fiancée a bed, because we didn’t know if we were going to shop in-store or order online and have it just delivered. He made a joke about it and started helping us. He proceeded to ask if I knew where the furniture I liked was located and I told him that yes, I knew. He took me and my fiancée where the bed was, and I told him, that we were actually very set on buying it, but since we were moving to a different city we didn’t know if delivery was going to be an issue. He verified the delivery options for us, and told us that delivery was not going to be an issue whatsoever. After deciding that we were actually going to take the bed, I told him that we were also shopping for a sectional, he showed us a few options and was very helpful. When we decided which one we wanted, he gave us the options and told us that there was going to be a little issue since all the parts were not available for delivery the same day (which we didn’t mind), and he said that he just wanted to make sure that we were o.k. With it. We also chose a coffee table, and end table and a sofa table that we had already seen. Then the best part, Jeff took us to choose our mattress. At first I just thought, he is going to try and upsell me. But no, he just showcased his product knowledge. He gave us the mattress demo on the tempurpedic matresses, he even took us to “Bora Bora” on a relaxation exercise just so we could experience the mattress. He spoke very fluently about the benefits of purchasing that type of mattress and not only made great reccommendations, but also listened when I told him about my back problems. He definitely took his time to ensure that we were taken care of. After that, we sat down to discuss final prices. He offered me finance options, and guided me through the whole process. He helped me save money, made exceptional reccommendations and made us feel appreciated. I will definitely will come back for any other furnishing needs to him. If you are ever in this store ask for Jeff Williams
Doug help me out a lot . he walk me around the store and took the time to look up prices and find me the best deals.
Johnathan Perez helped me. Not pushy, very helpful and personable. You don't even realize you're buying anything. It's like talking to your friend. Going to come here to furnish my apartment. Thanks!
Items in store not as advertised. Purchased a couch went to pick it up and was not* the color promised. Returned it got my money back and went to RTG paid more but got the color I wanted and fabric.
100% recommended
I ordered a bed from this location and the representative made the mistake and ordered the wrong set. When I confronted her about it, she said she would call me back once she reviewed with her supervisor. Its been almost 2 weeks since this conversation. This is apparently the type of service this locations offers. Edit: I was requested to email another representative for this location, which I did 3 weeks ago and haven't heard back from anyone. I continue to be disappointment by the service provided by Ashley furniture representative.
I love Ashley’s furniture. Good deals and high end furniture
Tiphany was extremely patient and helpful!! And answered all of my questions. She helped me find furniture for my entire apartment and gave really great suggestions. She was so nice and it made the experience so enjoyable. She was wonderful!!!
One of your associates beaux or “Bo” always goes above and beyond. He ensures that we understand everything or answers questions we may have. He makes a great asset to your team!
I went to Ashley furniture yesterday to get a few stuffs..My sales rep was Jeff Williams, he is by far THE BEST...He was extremely patient & knowledgeable...I have shopped for furnitures many different places before but, because of Jeff, as of yesterday Ashley furniture will be the only place I shop..
A soon as we entered the Davie location we were greeted by a gentleman by the name of Baux (Bo). Very polite and very attentive salesman who honestly didn’t come across as a salesman. He was so warm and inviting that we felt like we knew him for years. He really made the first time purchasing experience with Ashley Furniture so effortless. We definitely will be purchasing more furniture and only dealing with him from now on. Very pleased with the purchase and also customer service. Thanks Baux (Bo) and Ashley furniture for the professionalism and great experience.
Excellent experience. Salesman was very pleasant and accomodating.
I love! Love! Love Beox !! He is always on top of it when I ask for diff items. Being I’m always in and out of town for such a short stay, he makes sure I get what I want fast and delivered., Best sales rep everrrrrr!!
(Translated by Google) Very good!! (Original) Muy bueno!!
All the staff is very nice when ever I go to Ashley furniture. My sales associate is Jonathan Perez, he's great! Very helpful and very knowledgeable about the items in the store.
Quality of goods and delivery was 5 stars
Love the sofa. Salesman Don Williams was a great help. No pressure, I recommend him to help in all furniture needs. Sale went smooth as well as delivery. I enjoyed my experience with Ashley furniture Store Pembroke Pines FL
Great customer service and Deals we received from Edwin Portes, I Recommend him thank you so much for your help.
Good selection, good prices, mostly traditional style furniture
Great sales experience and delivery process. Will go back again.
Jeffrey was very helpful and informational, He gave great advice in helping make our decisions amd evened helped us put a down payment to honor a price and promotion when we first visited u til we were able fully pay for the pieces. Great customer and very communicative as help allowed me to text him screenshots and pricematch from Ashleys furniture website and honored the best prices. Even if you are new to the store or just window shopping, I highly recommend asking for Jeffery in this location as he wont force to you to buy but rather just inform you about the products and give you great advice in making any decisions.
Exceptional customer service. Very knowledge sales guy. Ask for Jonathan Perez.
Good store
Beaux Beard is amazing! Ask for him as soon as you walk in the door. His personality is sparkling, and he was so personable as he helped us furnish most of our new home! Best customer service ever.
As I dreaded shooping fir furniture, I was grated by a very prifessional & smiling Sales Rep, Mr. Jeff Williams! Jeff was gracious & full of enthusiasms as I look fimor a bed, mattess, dinning room table, difas etc! I was all over the place! Jeff enfure my many questions and enthusiastically ked ne to find all I needed! It was a very possitive experince, Mr. Jeff made all the differnce! Im returnjng yo finish furnituring my home! Thank you Mr. Jeff William.
Clean store, kind staff, great service.
I was assisted by manager- in-training Tiphany Richardson. She was extremely helpful and personable. She answered all my questions and even helped me figure out delivery for my furniture. Would give her more stars if I could !!!
Ayesha is super Friendly, go check her out. The staff and knowledgeable agent that assisted my husband and I.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
