Ashley Store Daytona Beach, FL

Horrible after the sale experience, purchased couch at the Daytona Beach store November 29th 2025, was scheduled for delivery December 27th, contacted by Ashley December 23rd to reschedule delivery for January 3rd 2026. Today is January 3rd, we waited half the day with no contact, went to website and chatted with agent, only to find out that it would be another week. No way to contact Daytona store or sales person. Poor way to do business.

Excellent delivery

Jake was prepared and knowledgeable. The store was clean with alot of inventory to try out. The purchase process was quick and easy.

Very helpful and knowledgable without the pushy sales tactics. I appreciated being left alone until I had questions and ready to place my order.

All staff are very friendly made the purchase goes smoothly

Intial experience in the store was good. Chose a mattress and was given a delivery date of about a week and a half. My husband stopped into the store a few days later to see if there was anyway to expedite the delivery. He was told at that time that delivery had been pushed back by a week. No communication from the company at all. They "pulled some strings" to move the delivery date back to the original day. Now, the night before delivery is due, we still have not received notification with a delivery window. My husband called customer service only to be told that delivery has been canceled for tomorrow because mattress is backordered and can't expect delivery for another week or more. So ridiculous that Ashley did not communicate anything about changes for an expensive piece of furniture that we already paid for. Very disappointed.

Katie was very helpful and understood what we wanted. We did check out the more expensive competition next door. Came back to close the deal. Very happy with the service and personnel!

Excellent customer service. Did not follow us around like a dog. Allowed us to become one with the furniture.

Our visit started with me falling in the parking lot! I stumbled over a vine in a curbed area. The manager and several workers came out to help me, and were super nice. Fortunately, I wasn’t hurt, so my wife and I shopped for a recliner. Our salesperson was relatively new, so not as helpful, perhaps, as others might be, but we found exactly what we desired, and the purchase went smoothly. They found the best price (in store discount vs online, etc.), and we happily purchased. I recommend this place highly both because of the furniture, nut also, especially, the people!

I had the pleasure of working with Kim, the Store Manager, and Desiree at Ashley Furniture in Daytona, and my experience was excellent from the moment I walked in. Both Kim and Desiree were extremely professional, knowledgeable, and genuinely helpful. Desiree was wonderful—very smart, attentive, and respectful. She gave me space when I needed it and was always there right on time whenever I had questions or needed assistance. I truly appreciated her approach. Kim, the store manager, was outstanding and very professional. She took the time to clearly explain the protection plan and worked seamlessly with her team. Everything was explained in detail, and I felt completely comfortable and satisfied with my purchase. They truly went the extra mile and did more than expected. I left feeling happy, confident, and well taken care of. Ashley Furniture Daytona is the best, and I highly recommend this store to anyone looking for great service and professionalism.

Terence was great & helpful

Nick was very helpful. Thanks Nick!!!

The guys were great, everything went smoothly. Thanks

Very personable & knowledgeable lady assisted us with our cherry dresser.

Was pleasantly surprised by how low key yet professional the sales staff is at this store. Susan was so friendly and helpful! Store has a great selection and at reasonable prices. Would definitely return next time I’m looking for furniture.

We had excellent service from sales staff and the store manager. We will definitely be back.

TJ was excellent in assisting us with our bedroom set. Great informative service and we never felt rushed while making our choices.

Purchased new couches. Wasn't pressured in any way. Wasn't followed around like a puppy dog in the store by the salesman. Good time.

Jon was friendly, helpful, enthusiastic and very accommodating. He very capably pushed my husband by wheelchair through the entire store as we shopped. He spent an enormous amount of time and energy on our purchases and made suggestions along the way. I hope Ashley values him as much as we do. He will continue to be my go to furniture salesman going forward!

I knew what I wanted going in and came out with something even a little better than expected! Thank you. It was a very easy transaction and fabulous customer service!

Great store, but no one greeted us or offered to help us. We were interested in a lift recliner for my Mom and we're ready to purchase but couldn't find anyone to help us. We were in the store for 30 minutes and then we just left. Could have been a fluke, but we were disappointed.

We bought a reclining double love seat and are looking forward to what it will bring to our apt. We were told it would be delivered on Friday, I cancelled two appointments to make this happen. My daughter saved her money to buy this for us and spent all of yesterday and today getting ready for delivery on Friday, which is tomorrow. Never heard from them and called to find out the time of the delivery and come to learn it is now set for Monday. We have no idea if it will even be delivered Monday. There is no way to call the store to find out, only AI and phone center (out of the US) and chat doesn’t even work. Apparently, when it will show up is anyone’s guess. My daughter bought this as a gift for both of us. What a big disappointment. Lesson, make sure when you make a big purchase you can call the actual store and talk to a real person, someone who lives here and works here. Between AI and out of the country phone people this corporation does not care after they have received your money. Disappointed. Wonder about delivery and product.

Ashley is my favorite furniture! The prices, selection and purchase options are amazing! They even have layaway, you pay what you can, so if you love something, can't afford it then, lay it away ( with the most flexible terms, pay what u can at least once a month, until its yours! or finance Beautiful, wonderful, selection! I feel very happy, like it's Christmas everyday when I visit! The associates from the front, middle and back are friendly, patient and polite...like shopping with a friend! I LOVE ASHLEY FURNITURE STORE, TANGIER OUTLET, DAYTONA BEACH, FL!

My wife and I walked into Ashley to simply look at mattresses. We planned on visiting three other mattress stores that morning. We agreed we wouldn’t make any purchase until seeing all stores. Our strategy quickly changed when we were greeted and shown the mattress selection by Jak McCurdy. Jak was outstanding. He was so knowledgeable and explained the difference between mattresses. He was patient, not in the least pushy, and helped us to find the right mattresses and adjustable bases. I even purchased a $200 pillow which I normally would never do. It was because we liked working with Jak so much that we purchased from him and scrapped the idea of looking any further for mattresses. The mattresses and bases were delivered two days later by a really nice delivery team. They quickly set up our new beds and took away our old mattress. We are very pleased with the Daytona Ashley Store and especially our salesman, Jak.

I cannot be more disappointed with the big box store than I am with Ashley furniture. We spent $5600 at the Black Friday sale, to finally get the bedroom set, I have been eyeing for a year. We patiently waited the two weeks for delivery. When it was received, the technicians let us know there was no hardware to put the bedroom set together. While they were still here, I heard them call dispatch and dispatch assured us that someone would be out the next day with the hardware to put our furniture together. Needless to say, the next day came and went with no information from Ashley. I texted with their chatbot and talked to their outsourced customer service. Just to find out they couldn't fit us in until Tuesday. So we slept on the floor for 3 days. Waiting for Tuesday to come. The technician showed up and again did not have the proper hardware to put our bedroom set together. And once again, I spoke to their chatbot and their outsourced customer service and got zero response. We finally decided to send the furniture back after five days of sleeping on the floor. Of course, they gave us a hassle and at this point I'm still waiting for the pickup confirmation. Lesson learned.I will always ask where their customer service is. May I speak to a human being. And it must be US based, or I will not be doing business with that store Beyond frustrated and sad.

Raphael was a dream to work with.

Did not get attacked at the door. Friendly staff. Showed me what I wanted to see. No extra sales pitches. Found the chair I wanted at a good price. Out the door in less than 40 minutes. My kind of shopping!

Disappointed with first schedule time, no show, no notification. Had to sleep on floor for several days as we had our old furniture picked up. No compensation offered. We had to go to the store couldn’t get help from India. Second delivery went smoothly, delivery drivers were amazing. Furniture well packed.

See Jon at Ashley Furniture for any of your needs. He’s very helpful in showing you around the store! Thanks Jon!

Jak was great,he showed me all my options and he was really patient with me.He made my shopping experience a pleasure.Thanks Jak for all your help!!

I recently purchased a bed from Ashley furniture with Brie as my saleswoman. She was efficient and very friendly. She answered all my questions promptly and was also very kind, as I am hard of hearing. I will shop there again, and definitely recommend asking for Brie to help

The sales person was excellent very informative. Very nice to deal with.

Jay Jay was awesome I’ve never enjoyed getting furniture so much he is definitely an asset to your company. I can’t wait to need to buy more furniture and have him help me. The whole experience was wonderful. Everybody I encountered in the store was wonderful Thanks again I’ll be back

Sales people were great and very helpful. Some pieces arrived damaged. We accepted them because we don’t live here full time and needed the furniture now.

I looked online at a few stores about the theater room furniture. I decided to stop at your store in Daytona Beach wasn't really planning on buying today, but I have to say the saleswoman Marva was very knowledgeable and pleasant to deal with. I ended up buying 3 entertainment sofas. I'm about to furnish my new home in Ormond Beach. I will definitely ask for her to be my salesperson. Sincerely, Bart

I was very satisfied very well taken care of.. Happy with my purchases .

Great furniture and had a pleasant shopping experience (my wife and I) and without any pressure to buy.

Mavra was very pleasant and informative to work with today. We did not feel rushed at all.

Leona was wonderful. I told and showed her what I wanted. She showed me exactly what I asked for. 45 minutes later I walked out and had purchased a reclining sofa

Leona was a great rep! Walked me through the various choices available, and assisted me with the final product! Great person to get help from. Thanks Leona!!!

The delivery for my furniture from Ashley was excellent. Very professional

Excellent service!! Professional technicians and very polite.

Absolutely the greatest experience I have ever had shopping for furniture. Brie was a true professional!

Our experience was outstanding, and I would definitely recommend to friends and family to shop here. The staff were all friendly, knew the product, and very helpful with no pressure.

Nick was great to deal with very professional and definitely helped us to find what we were looking for

Very nice sales people, and it's huge

Delivery guys were very rude !!!!

A+ service from the time I walked into the store until delivery. The best thing for me was no pressure while I was looking around the store.

Love the dining table. Perfect color and fit. Josh was knowledgeable and very helpful. Thank you

My first experience wasn’t so good I came in. I walked around the store, maybe five times and no one even greeted me so I left and my friend taught me into coming back a few days later than I was greeted at the door by Antonia and he was very helpful very thoughtful showed me exactly what I wanted. Help me out as much as he could, but my only disappointment is I’m not gonna get my furniture by Christmas, but other than that. I think everything was OK the second time around

Leona was helpful, knowledgeable, and awesome!

Leona, our sales advisor was the best!

Very helpful with everything

Worked with Hiral to find a coffee table and look for a couch but her rudeness of trying to help us find everything. Ended up being pushed into a sale and pushed to being rushed to pickup the coffee table without any way to get the table shipping.

Very disorganized. Came to purchase a coffee table. Was told it was discontinued and I had to pick it up between 11-4 within 3 days I asked to leave the name of the person picking it up as I did not have a truck and was told I had to be present. Now today is Sunday and I work Monday through Friday 8-5. Not very customer friendly in my opinion. Will not be back to this store.

Great place to shop. Friendly sales person. We roamed all over the store,looking and trying out different living room furniture. Talked about 2 different recliner sets with each other. Then went home to think about. They have a 5 year warranty on their furniture. We went back the next day, looked at the furniture and tried it out again and decided bto buy it. No pressure. Overall a good experience.

We purchased furniture for our condo from Ashley Daytona Beach and they were professional, responsive and supportive. Brie, the sales person, helped us a lot so we furnished our condo smoothly. Highly recommended.

Great sales support with purchase. Great delivery experience with advance notice - love the tracker. Great quality of chairs and table Thank you for a wonderful experience

No hassles ot overbearing salesmen.. very smooth process..

I am so happy with the service that Jon Jay Castro provided for us. Jon was the trusted advisor. He was absolutely wonderful and so very helpful.... Thank you so much!!!

Worst ever delivery guy couldn’t speak any English when I called on the phone for the delivery. The girl on the phone couldn’t speak in English. I will never buy a from Ashley again.

I decided I would replace my sofa and visit the Ashley Daytona Store. I was promptly greeted by Hiral and she assisted me with the purchase of my new sofa. She was very nice and patient with me as there were so many options to choose from! I would highly recommend visiting this store if you are in the market for new furniture.

We had such a great experience with Justin. Buying a house is so stressful, then you have to buy stuff for the house, even more stressful. Justin made it really easy, he was encouraging but did not push. He was very kind, funny and thoughtful as well of what kind of material we should use for our house with having two big dogs. I couldn’t be more thankful to have Justin as our rep!

Our saleswoman, Leona was extremely helpful. We bought a dining table and chairs. We were very pleased with how easy she made the process! It hasn’t been delivered yet.

Sales folks were outstanding. Very professional, knowledgeable and helpful!!

The guys that delivered our sleeper were great and helpful. They did a great job.

Great selection! Jon Castro helped us and was a pleasure to work with. Looking forward to the delivery of our new sofa and loveseat.

Had a great experience with Ashley Furniture. Was greeted by very pleasant young man Brandin Mitchell. I wasn't quite sure what I wanted and he was so extremely patient with my bouncing around to a couple different set ups to find what we wanted. Once we new what we wanted we were out the store in very timely manor with just a 3 day window for delivery. They were great with keeping me informed of delivery and kept right on track. Delivery went very smoothly. The 2 guys very very respectful of my home and very pleasant. I highly recommend Ashley Furniture.

I was super nervous coming in to look for furniture for my boyfriends and I'm new apartment; However, Devaughn changed our entire outlook on furniture shopping. He immediately approached us with a kind heart, no judgement, and just a fun attitude. He helped us find a bed frame within our limited budget and our requirements, without being pushy for the sale. He genuinely wanted us to not spend more than what we felt comfortable with, and his treatment towards us was super appreciated. Such a great time! Thanks for being so cool, Devaughn :) I will also say, the credit card application process is super quick and easy too! ♡

Horrible delivery experience. I only kept one piece. My end tables are missing and not much action to correct the issues. The delivery guys were total idiots and then they tried to get me to sign a document in Spanish! I'm seriously disappointed in Ashley and sorry I ever entered their establishment.

Antonio was working will us and he did a great job. He had found us everything we needed. Great salesperson Ken & Barb

This is the place to be!!!!! Everyone is helpful, knowledgeable and highly professional. The store is beautiful. Jason S and Justin were great!!

Honored online price for clearance. Fast quick delivery and setup of my new bed. Overall excellent experience. This is my 2nd straight bedroom ive bought from Ashley.

I'm not sure why the "warehouse" part was as good as the service we received in store with our large purchase of 3 beds, 1 bedrm set and couch with loveseat im still waiting on the couch. The salespeople were very helpful since we were buying in one state with delivery in another. I have had multiple issues with Ashley's delivery. This occurred in 2022, and when I purchased furniture and again in 2025, I was assured they had fixed the delivery issues, but not so, They are even worse. We ordered we spent over $13k on three beds, and the first bed ordered in 8/22/2025 took 3 trips and 3 weeks to get all the parts. Until then, I slept on the floor. The second bed arrived today and was missing parts also. They even brought a box from the warehouse stenciled "Empty Box." You can't make up how bad their service is. I am waiting 3 months also for a couch that was "back ordered", then "no longer available" then back to "back ordered". I'm not sure if I will ever get it. Oh, and the delivery people have no explanation. Friends have told me of horror stories from 4 different states. It's all the "warehouse's fault" the Corporation's office numbers posted online are disconnected and no one in store or Warehouse has their numbers and have a 1.5 stars, that is Corporation's no wonder customer service supervisors won't take calls. NO ONE CARES AFTER THEY HAVE YOUR MONEY! I would not buy a thing from this company, They are absolutely horrible and their customer service is no better than their deliveries. If I could give them no stars, I would. There is a good reason they don't post their corporate number in Wisconsin as they know that folks like me would call and tell them exactly how bad they are. Warehouse 🤡 gets minus-10. Couldn't post without start review🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Hello, I recently bought a complete bedroom set from your store, including delivery and installation (both paid). Unfortunately, the furniture was assembled incorrectly, the bed is missing screws, and the dresser handles were incomplete and not installed. I’ve called several times but haven’t received any response. I’m very disappointed with the service. Thank you, Carlos Andrade

TJ was great to work with and incredibly helpful! Highly recommend working with him!

Devaughn did a great job

Brie was fantastic and so helpful!

We had a terrific experience shopping at Ashley Furniture Daytona . We came back and made our purchase because our salesman Jak McCurdy was outstanding!! He took his time to assist us pick the best living room set for our needs. I would recommend him to anyone. And will be back again

The associate TJ went above and beyond to make my experience great!

The.sales rep was more interested in other things that were going on in the store. We were not his focus and he left us waiting for almost half an hour while he chatted with other employees.

Awesome outdoor pillows

Delivery guys were professional and punctual.

I had a Great experience with John!! John made me felt more welcomed and confident in choosing the right style for my home

I had a great experience at Ashley’s Daytona Florida. Knowledgeable staff. Very helpful. I found exactly what I needed for our living room. Delivery went very smooth. Texted me on my cell phone all along the process.

Right on time and we’re very friendly

Overpriced furniture that when you buy it, you have to wait weeks for delivery. My guests had to sit on lawn furniture because it took 2 weeks for Ashley to deliver my living room set. Poor delivery service. Plus the store does not communicate with their delivery teams. I was told by Jen Bot that my delivery was coming on October 18, 2025 at 1pm. The delivery team showed up 5 hours early at 8am. I wasn’t home at the time. I was out grocery shopping. I returned home at 8:05 only to find the delivery team was waiting for me. I was then verbally abused in Spanish by the team for not being home. I filed a formal complaint with Ashley management. I revived an apology but no discount for my being inconvenienced. These people that run the show all need to be replaced by people who actually care about and want to please their customers. Shameful! Thomas J Lynott Daytona Beach Fl

DO NOT BUY FROM THIS STORE! I made a large purchase a few months ago and was made all kinds of promises that were never fulfilled. I’m still fighting with customer service to get my $900 credit and a $300 pillow that the sales associate promised that I never received. Go next door to the Rooms To Go. Honest sales people, better selection and better pricing

I was greeted by Brie today when shopping for a sleeper sofa. Her customer service skills were outstanding! She should be your sales trainer. It is rare today to have sales people truly care about your needs & purchase! Thank you, Brie!

This was my first experience purchasing furniture, and I couldn’t have asked for a better representative than JayJay. From the moment I walked in, he was professional, knowledgeable, and genuinely attentive to my needs. I had visited several other furniture stores before coming to Ashley, but none of them offered the level of care, patience, and personalized service that JayJay provided. What truly set him apart was his energy and kindness. JayJay ran back and forth across the store always with a smile making sure I had all the options and information I needed. He was also incredibly kid-friendly, taking the time to make my daughter feel welcome and even helping her search the entire store when she misplaced the small purse she brought in. That extra care meant so much and made the experience even more memorable. Thanks to his exceptional service, I walked away with furniture I absolutely love and the confidence that I made the right choices. If you’re shopping at Ashley Furniture, I highly recommend asking for JayJay you won’t be disappointed

Terrible warranty service. Sofa arrived damaged. Technician said he could not repair because it is a design flaw. Technician suggested a re select. Ashley customer service refused.

Great service love the furniture

Purchased a beautiful platform bed! Brie was with us the whole way, accommodating, informative and mostly so kind! The delivery was spot on too! Ty, Brie and Ashley Furniture for a 5 star experience ❤️

DeVaughn helped me today and went over and beyond to find a wood finish for a bigger buffet that would match my dining room table set that I was purchasing. He literally carried a chair all across the store. Great customer service! He was very knowledgeable and personable. All of the representatives were very friendly too. I will definitely recommend others to come here.

I would give a zero if I could.DO NOT SHOP AT ASHLYS. I had the wrong table delivered and it is STILL IN MY HOUSE A MONTH LATER. I have called and called for help and I keep getting lied to. I to this day CANNOT get anyone to pick this up and give me the one I really bought. I am handyman and can not drive, which is now what there asking me to do because the store in daytona beach flordia is not answering. AGAIN, DO NOT NOT NOT SHOP AT ASHLEY'S.!!!!!!

We were told over a holiday weekend that if you purchased a Beauty Rest Black model that you would receive a Yeti cooler. A promotion they had displayed on the mattresses that qualified. Turns out it’s a scam. They give you a promotion paper with your receipt at Ashley. You use the paper to go to a website to register and upload your receipt. Give this random site all your information. Then they say you have to wait 10 days after delivery to receive an email code to obtain the cooler. You never receive a code and when you call both the promotion center and Ashley Daytona furniture they both deny the promotion and play dumb. Even got rude with my husband. Told us it didn’t exist. We even reached out to the sales person who helped us with the mattress purchase and a previous sale resulting in thousands of dollars and basically did nothing to assist us for something they promised. Even told us he was addressing but didn’t. Will no longer use Ashley Furniture. False promotions.

ETA: Before "the owner" responded I had already sent an email with my order number and no response was yet received. Wish I had read all the reviews on Ashley before I bought from them. My advice is DON"T DO IT. The salesperson, Tracy, was very helpful until she tried to sneak in a $300 warranty to the purchase contract without asking but made it right when we caught it. When I contacted the store after delivery (which I paid for to include assembly), since they forgot to include rails that would make the bed usable, Tracy promised a call back that day from Michelle, who was very busy with another case. 5 days later still no call. Having to deal with a call center in the Phillipines that has launched a so far 6 day investigation into my "claim" when it is clear from the photos submitted that the part is missing is ridiculous when I just want to know when I can have a usable bed. Emails to customer service, phone calls to both the store and CS all end with promises that aren't kept. Will NEVER deal with Ashley again.

Don't fall for this bs, thought I could simply buy a king size mattress bed frame. +500 bucks, 1. Two week late due to what I was told missing parts, 2. Finally arrived and guess what missing parts, 3. There customer service bucks period, talk to them you'll know, P.s. never again

Great selection and great help.

Mavra McCann was amazing communicating what Ashley has and helped me find the right furniture for me!

Walked in and around the entire store looking for rugs for over 20 min atleast. And not one sales associate greeted us nor offered any assistance. As we were leaving out the door I heard an associate greeting a couple that had just walked in offering them assistance.

Excellent customer service. Jay Jay was exceptional in helping us pick out our new sofa.

REGARDING THEIR WARRANTY - DO NOT GET IT. we bought the warranty which came in handy since the reclining mechanism broke on our 2 seat sectional within a year. HOWEVER, the claims process has been an absolute nightmare!!! scheduling a month out for each appt. they ordered parts directly to the house and I had to call them to tell them, hey they're here! they had no idea. then, after almost 3 weeks and being told to take a full day off and they'll give a 3 hour window the day before. Repair day finally comes around then they call me 30 minutes before my appt to tell me the tech can't come. I then had to contact THEM to reschedule which wasn't for ANOTHER 2 weeks and again I told them I need a specific time frame because I now lost work for this. and got told they'd "make a note" horrible warranty service and even more horrible attitude from their staff!

Terri was great. William, too. Bed arrived just fine. One blemish, about 3" X 3" piece of missing veneer on the inside of a side rail. The end tables that we purchased looked nothing like the one we saw in the store. They were garbage, to be honest. The tops were warped, the finish uneven. Looked like more glue than wood. So now, the saga begins. We send them back with the driver. He says we'll get a call that day about scheduling a new delivery. No call comes. We give it 2 days. Still no call. I call and get transferred 3 times, giving all of my information each time. I'm told there is no record of us sending them back. I insist. She says she will call back in one hour max with the rescheduled time. Guess what happens next... nothing. No call. We go through this exact same routine a second time. The team at the store tells us, sorry you have to call customer service. Still no resolution. Shop here at your own risk.

My girlfriend and I just visited from out of town since we’ll be moving to the area in the next few months. Mavra was the most AMAZING interior designer to work with! It felt like I made a friend today!

Mavra was an amazing sales person. She answered all questions and did not make us feel pressured

Ordered 3 different bedroom chest of drawers and delivery being $169. The installers put handles on one chest of drawers and one chest had handles already on since it was customized. Now the highly deceptive Ashley red flag play , one chest of drawers comes out the back on the truck with no box and with handles on. We asked the delivery driver why this item was not boxed since the other two were boxed. The explanation was that "some customers ask for no box , why ever that might be he then asked if this was an exchange item , which we replied No! He reminded us that he was just the delivery driver and he knows "nothing" After the delivery left we were to find out that two of the "new" out of the box chest of drawers have tags stapled to the inside . The chest of drawers that were not in the box had no tag, and the bottom drawer would "not open" . Ashley furniture store apparently had just sold us a returned 6 drawer chest, not in a box and no tags inside and a drawer that does "not open" If this is not a deceptive trading practice then I don't know what would be. My wife phoned the Daytona store and was told to take a picture of the drawer that does" not open", and there you have it the reply of all replies. After posting this we will be as is policy directed to some e- mail to speak to some customer service agent who will aplogise and thank me for my last shopping experience with Ashley. If anyone is in doubt ,try dealing with the Philippines and the online process for returns and having to sign that you will not ever be part of a class action lawsuit against them, buyer beware after the sale. Ashley requested a photo, it's the bottom drawer that does not open, you might not notice the difference it does not open.

So bad. I bought bedroom set with assembly. The assembler was by himself. I fixed his multiple inaccuracies. He made deep scratches on the frame, brand new. Yes I called and tried to get repair 13 times.. Within 4 mos the drawers of this very expensive set stopped aligning And the wood started denigrating. Paint is useless on top of the cheapest wood.

My girlfriend and I were there on August 17th. We bought a kitchen table, livingroom set and a new bedroom set for me. Justin Ward,was SO helpful and very very pleasant to work with. Also hats off to Wiil,the manager on duty at the time! Amazing experience with them and the store is Great !! Thank you Ashley for a wonderful experience. 👍👍

I just left the store and I walked around for almost 30 minutes and no asked if I needed assistance

Jay Jay and Jon at Ashley Furniture were amazing! They helped me find the perfect Tempur-Pedic mattress and couch, walked me through all the options, and even found ways to save money. Friendly, knowledgeable, and zero pressure—couldn’t have asked for a better shopping experience!

Ashley store promised me a refund due to their error on June 28th and I continue to get the run around. Shame on Ashley for not living up to a promise made over 45 days ago. Your rating is a Negative 5.

Quick, easy purchase of a sleeper sofa, at a reasonable proce. Atali was a good sales person.

My experience at the store was pleasant enough with the sales person being friendly and helpful. My problem came when they delivered my furniture and did not set it up as promised by the sales person when I purchased it. The delivery guys left 2 large boxes in my living room for me to deal with and were not even going to bring them in the house had I not asked and tipped them to do. Apparently there is a doorstep delivery option and a white glove delivery option with the white glove including the set up.This was not explained or offered to me during purchase which left me to deal with unpacking heavy furniture and figuring out how to put it together. The only thing they went over several times was trying to sell me the protection plan. I’m a 70 year old guy with a hip implant and dealing with this heavy furniture hurt me pretty bad. The only thing Ashley did when I complained was offer me a set up a week later. Very poor after sale service so beware if you buy from them.

Great service but wrong lanps were sent by warehouse

Very nice furniture(spent $15,000), but in order to get it, you have to go through heck. Delivered my TV stand 4 different times delivered My night stand with no legs, took a month and a 1/2 to get legs back. And uh delivered my fireplace, not correct the 1st time, then it was the correct the second, time never bothered to ask me if I I've wanted anything for all my troubles. And although I hate to say it Rooms to Go is much easier to deal with. Sorry, Ashley but you could have done better.😞

Really good selection but you better hope you don't need support. Customer service seems to be at a training event or meeting all hours of every day of the week. There is no 'callback' list so your best option is to go in-person and stand at their desk for help. Quality of furniture is so bad, consider Amazon as an alternative . They have good floor models deals tho!

Went there looking for dining room chair options. Came away with numerous and all VG priced. We wi be buying a bench and chairs for our e siting Dining Room table. Some other neat ideas for patio and walls as well. Lastly...Sales person was great. Let us "look around" without hovering over us. Thumbs up! 👍

Beautiful furniture in this store but they didn’t have quite what I was looking for. Devaugn was my sales rep and he made sure that I was taken care of.

I’ve already left a review and I’ll continue to do so. Shop at rooms to go next door. Ashley delivers defected furniture, dodges your calls, and then when you leave a review the “owner” tells you to email them then they ghost you. DO NOT SHOP HERE. I will make it my life’s goal to stop everyone from coming to this store until my BROKEN tv stand is replaced. I will not stop until I get my defected, expensive furniture removed and swapped out with a tv stand where the drawer closes.

Salesperson Lilian was very helpful, knowledgeable and professional. We will return!

Worst store ever, worst company ever. Not only do they make furniture that doesn’t even last 5 years, they hold on to your money longer than the 3-5 business days, when requesting a refund. Will NEVER purchase at Ashley Furniture again. Highly disappointed.

Great

I would recommend that no one purchase any furniture from this store. Ordered over four thousand (4000!!) dollars worth of furniture which was scheduled for delivery today. Before the delivery drivers left, I was having doubts about one of the furniture items they had placed, but seeing as they were halfway out the door, I was pressured into signing off on the delivery. As soon as they left, I called the store to try to have them come back (they hadn’t even made it down the road yet!) and I was told that there was nothing that they could do and that the furniture “was ours” and was “final sale,” which I would have understood if I had more than 30 seconds of pressured time to decide if this furniture was fine or not. On top of that, upon calling customer service, I noticed that installation was not completed on multiple of the other furniture pieces that they were meant to install. Upon trying to finish installation myself, I discovered that the electronics for the item were not compatible with the space that was provided. How are you going to leave an item unfinished, with the wrong equipment?!! I brought this up to the customer service representative as well, and had the same response “the furniture is yours and final sale.” They didn’t even finish the installation!! This is completely unacceptable. I don’t understand how they can leave without finishing installation and then have me on the phone for hours over a 30 second window I apparently "missed". If you want your furniture installed correctly and don’t want to be pressured into accepting furniture you don’t like, I would suggest NOT purchasing items from this store.

When they sold us the stuff at Daytona Location , they said $290 for delivery and assembly . I'm coming from NJ. I've worked for L'Oreal for over 26 years, for us honestly first. They said the $290 includes assembly and everything. I couldn't believe what they told me after spending an afternoon with them and I think that almost 3,000 isn't cheap like they said. Well, I hope you have luck, but be honest with your customers. You never know what each one goes through. I chose that store because I buy a lot in jersey and I only had a problem with one chair, which I think I mentioned to them. They lost a big customer plus potential customers. The lack of honesty is really what bothers me the most. The sale associate after she made the sale , she texted me “furniture is cheap” that’s is why no ensamble” according with her she didn’t know. 🤔what does that have to do with it? I bought it because I didn't want to spend that much, not because we couldn't. Honestly If I could give zero stars I would.My experience with Ashley is beyond unacceptable and unprofessional.

We decided to buy some dressers from Ashley furniture in Daytona and some nightstands. I called ahead of time and spoke with Jak McCurdy. I mentioned to him what I was looking for and told him I was very short on time once I arrived. When I got there, he was ready to show me the pieces and he also showed me a few others. He was not a pushy sales person allowed me Pick what I wanted.. The furniture is a great quality. We are very happy with it. But more so I appreciate that Jak Respected my time and completed my sale in a very quick and efficient manner.

The products are nice but the delivery service is horrible. We were promised that they will deliver and assembled the furniture but the day of delivery they were going to leave the bedroom set sitting in our living room. My wife asked them if they would bring the furniture to the bedroom and they said if you have anyone else can help you move it. Really? -UPDATED- After reaching out the 1-800 the representative told me that they will put a note for our next delivery next week. Reading the fine line on the invoice we were charged $270 for “white glove delivery “ which includes delivery and ASSEMBLED @Ashley Furniture You have my phone number and address on file. Feel free to reach out to me

WHERE ARE ALL THE SALES ASSOCIATES!!! I walked the store for 30 minutes no one offered to help. They were to busy chatting with each other! Horrible store! Left to Rooms to Go!

I bought all new living room furniture from Ashley about a month ago. The tv stand was sent to us defected. We called and they had a technician come out to fix it. He could not fix it, and said it needed to be replaced. I called their care team and they said that somebody would call me in three business days to discuss getting a new one sent to me. Nobody ever called. So I called again, and they said they now had to send a senior technician out to me. So that technician came and he said it is not fixable. He said someone would reach out within three business days to discuss getting a new one sent to me. Nobody called. I called almost 2 weeks later to see what’s going on. Somehow, our case number was closed in their system???? so the lady I was on the phone with reopened it. She said someone would reach out in three business days (laughable). History repeats itself, so I have a feeling I’ll be calling them back and no one will call me in three business days. I will never buy from Ashley furniture again. This is absolutely ridiculous. You sold me a broken piece of furniture, so replace it.

We walked in to Ashley’s, told Tracy what we wanted, we walked passed a couple of couches that weren’t exactly what we wanted but then she took us straight to our perfect couches! We tested them out, bought them, and we were able to have them delivered a week later. We’ve lived with them for a couple weeks now and they have become a wonderful addition to our home!

Do not buy from this place! I had the worst experience from this store. Purchased $9,000 worth of furniture and had to wait 7 weeks for it to be delivered because of delays and miscommunication from their end. Getting in contact with customer service is a huge problem. You can’t talk to any person directy in the store for any matters because they will defer you to customer service online which to me is just ridiculous. Been waiting for 3 weeks now for them to install my bed- which should be part of delivery! Please please do not buy from this terrible place.!

Justin was an awesome salesman. Not pushy at all and very nice.

Worst experience buying furniture ever … 1st delivery they gave us previously returned furniture from someone else’s order .. not in boxes , used parts , missing hardware , missing parts … had to build our own supports for the bed frame after sleeping on the floor for a week waiting on parts ….. doors on dressers cracked and stained …. Dining table scratched , bench broken .. they sent 4 separate deliveries that we had to wait for … each time parts wrong or broken .. they mailed new doors and they don’t match the existing furniture…. All furniture is delivered by a 3rd party in unmarked rental trucks …. All phone Customer service is overseas ….. asked for a refund of some type as we had missed hrs at work and also to tipped out 4 seperate deliveries at $140 ! ( not the drivers fault - Ashley’s fault that everything is wrong ). … never heard back after many weeks of calling and emailing the store in Daytona …. This company is a mess …. We went go to Rooms to Go …. ( right next door ) 1000% better .. better service …. Better furniture…. And they have their own trucks and staff … everything arrived perfect … Buying from Ashley’s is buy at your own risk Once they have your payment they no longer care and you have no idea if you will get new or previously delivered furniture and most of it is broken or missing parts

Bought a recliner, and the seat tilted to the right a little bit. I called and they sent one guy out said, yeah, it did tilt, then they sent another guy out and he said, it doesn't tilt. This place is a joke if you go under facebook under ashley furniture reviews.It's mind blowingHow many people have issues with them. Their customer service is horrible to deal with. I think back in the day they were a good company. Now it's all about money and not customer service, which is very sad.

My daughter bought $5000.00 worth of furniture on June 1st and everything she got with the exception of the couch and love seat was damaged! Damaged items recliner, coffee table, 2 end tables, and 2 bar stools! And they WERE NOT DAMAGED BY THE DELIVERY GUYS as Ashley is saying! They were damaged during either the manufacturing or when they were boxed up! There was no damage to any boxes! Good job blaming it on a 3 party delivery company!!!It is now June 27th and she still doesn't have everything she bought. She has called their customer service numerous times to get the order fixed and their customer service is well to say the least very unhelpful. And the store is also very unhelpful and they lied to her about getting the rest of her order delivered today! I would like to thank Ashley Furniture for putting undo stress on her as she is pregnant! I really hope anyone reading this will stay AWAY from them before you also get screwed around like her!

Ordered a sofa and armchair and was charged $500 for delivery. This was supposed to be a white glove delivery thus the exorbitant delivery fee. They came and dropped the furniture off in the span of 5 minutes and did not even make sure the recliners operated correctly. My armchair did not recline and come to find out they did not seat the backrest in the latch and left one of the power packs off. I myself had to finish assembling the armchair otherwise I’d have to wait another week for them to come out. I contacted Ashley furniture about the poor delivery and they said they would contact me within 2 days and never did. I wish i would have elected to have the furniture dropped in my driveway and I could have paid someone to help me carry them in for 1/5th the price. In summary Ashley furniture delivery and customer service is terrible… I would not buy here again given my experience

Tracey was an absolute pleasure to work with! We were on the hunt for a new couch and she was great at assisting and showing me everything that would work for our family. She was very patient even when I changed my mind a couple times. Made sure to triple check everything during our transaction and even helped with figuring out delivery and what would work for our situation!

Sales people went out of their way to accomodate customer

Buying experience was great! I highly recommend JJ to anyone looking for new furniture. He was super friendly, very knowledgeable with all products, and personable. Definitely will be coming back here for future purchases’

First off brie was excellent to work with so 5 stars for her!! That girl needs a raise! She Even came in on her day off to complete our sofa of choice order. She was a great experience. Anthony the manager was also great and heard us when we spoke when we were there prior deciding what fit out budget best. Also 5 stars for him. But... Mind u, this was a total of 4 visits. Upon that final visit the manager there (pierse?) Was extremely rude to brie IN FRONT OF US, I even stuck up for her to him. Then when completing the order would not let us use a store credit we had from a previously broken sofa. When we called corporate they said he was dead wrong. Store credits come right off the top. It doesn't matter the finance terms or cost of sofa (which is what he was saying mattered). Corporate was as unhappy about this as we were. They were able to correct my invoice. Pierse was rude, unhappy, zero understanding that as clients were there paying his paycheck and even if it is bad news u have to give, do it nicely. This man needs to retire or find a different profession, if he can't treat his employees with an ounce of respect- how is he going to treat aclient?

We had a wonderful experience shopping with Mavra McCann! Would only use her from now on. She was very helpful in breaking down all pricing and extra expenses.

Here is the TLDR version of this review: Love the furniture we received, but hated the customer service experience we were given, and will probably never shop at any Ashley Furniture store because they don't recognize their faults. Here is the full version of this review: We came in because my husband wanted to surprise me with a dining room table, so I will be writing this review on his behalf. Basically, the surprise was ruined because the delivery men called when they were at our doorstep, instead of 30 minutes before like he was told (he received a call the day before the delivery, where the man on the phone confirmed with him twice that they would call him once they were on the way). We ended up needing to email customer support, and I believe that the email details a majority of the problems we had, so I will copy and paste it for reference. Their email response is the nail in the coffin for us (screenshot attached). We were not looking for any kind of compensation, we wanted them to recognize the fault in their ways, and instead they gave us a copy and paste response not recognizing the issues we have pointed out. Here is our email: "I want to start off by saying that I am not seeking monetary compensation for the product, and that I am happy with it and I am satisfied with what I have received. My issue is with the service that surrounded me receiving the product and the poor customer service I have received since from the store and dispatch. I also want to state that I at no point blame or fault Jak for the situation, but I do believe that he holds some responsibility for not opening the case on Wednesday (May 14) when I called about the issue and instead waited until today (Saturday, May 17) to do so. The situation is that the dining room set was supposed to be a surprise for my wife and the timing of the delivery was an important factor in making sure that the surprise happened. Dispatch told me on Tuesday that the delivery drivers would call 20-30 minutes before arrival in order to give adequate time to prepare for the delivery. I confirmed with dispatch twice on the phone call on Tuesday about the 30 minutes heads-up before delivery, and he said yes, the delivery guys would call ahead of time. Come Wednesday, the delivery drivers called when they showed up on my property, instead of the 30-minute window that was confirmed by dispatch the day before. This caused the surprise to essentially be ruined, which isn't the main point; imagine if no one had been home to receive them when they were already on my property with no one to let them in. Would they have left the furniture in my driveway? Would they have just come back later in the day? Both seem like inefficient answers. I understand that they gave me a time window of 10:45-2:45, but that 30-minute prior notice is necessary to get the house prepared for the delivery. The next issue I have is with, upon airing my grievances with Jak and dispatch, both cases said that the delivery drivers went against company policy and that a case would be made in order to investigate further, and I would hear back from the company within 24-48 hours. Today is Saturday the 17th, and I did not hear anything back from Ashley Furniture, and upon calling the Daytona Beach location, I was placed on hold for over an hour trying to speak to someone in the store. I wasn't able to speak to someone until my wife showed up with her phone. To summarize, my issue is that Ashley Furniture has overpromised and underdelivered. I love the product I received, but ultimately I would like recognition for the errors that have occurred." If you compare the email we sent against the email response we received, I would like to point out that we 1) did not request for the compensation they are trying to deny us, 2) did not ask for notification of the delivery, he only tried to confirm what he was being told to properly prepare for the delivery, and 3) Ashley Furniture continues not to recognize where the mistakes were, which means that they will continue to do this in the future.

Leona was a very good sales lady very polite and very informative. She makes me want to come back again soon

Wonderful and Friendly Staff at Ashley Furniture at Tanger Outlets. I would like to personally thank Brie for providing my fiancé and I phenomenal customer service. If you are in the market for amazing furniture, be sure to head over and make sure to ask for Brie. Will be sure return for furniture needs in the future!

Extremely disappointed in my new recliner! Found the chair online,then called the store to place my order.Nice salesperson,hope she gets a commission.Tulen rocker recliner is very uncomfortable! Hurts my back.Very narrow seating area(good thing I'm thin).Closing the recliner takes a lot of effort.Called customer service(1 day later)and they said no returns,but they can transfer me to a technician.Why? I made the mistake of not going to the store and trying the chair out first.Ashley,How are you going to make this right for a very unsatisfied customer?

Had a pleasant shopping experience. Must mention Ms Hiral Mehta for her professionalism and great social skills. Thanks

Great people, wonderful guest service and all types of quality furniture....

This is the second time we worked with Tracy and past two years and she is the best! She’s professional she’s friendly. She’s well informed she’s extremely patient. Everything you want with a sales person should be thank you so much Tracy and next time we need furniture be coming back and looking for you!

Absolutely loved working with Jak! He was personable , funny and very knowledgeable about the questions we asked. We even waited for him to be back at work so we could buy from him. No greater guy! Highly recommend!

Mavra Mc Cann

I had the absolute pleasure of working with Jeff during my visit to Ashley Furniture in Daytona beach Florida near the outlet mall, and I can't say enough good things about him. From the moment I walked in, he was friendly, knowledgeable, and incredibly attentive without ever being pushy. He truly listened to what I was looking for, offered great suggestions, and made the entire shopping experience smooth and enjoyable. Jeff went above and beyond to make sure I found exactly what I needed! If you're shopping at Ashley Furniture, do yourself a favor and ask for Jeff. He's a true asset to the store, and I'll definitely be returning because of the incredible service he provided!

Hiral Mehta is incredible and I highly suggest you ask for her !! She is a " naturally talented " interior decorator / sales advisor who will help you make wise decisions for your home furniture decorating. Hiral is a good listener and knows how to make your dreams come true with your budget in mind . She was soooo helpful !!! Much Appreciated, Tony Luizinho 1174 Athlone way Ormond Beach, Fl

Nice and super easy to deal with.

Jon was very helpful, polite and professional.

Great furniture and delivery, however, I asked for 12 month financing and received a new credit card charging 35% interest if you don't understand the rules. BEWARE!

Anthony was more than helpful with my issues. Customer service threw me around for 2 months over the phone and I came in for help and they exceeded all expectations. Bri was there for moral support and to mediate the situation. Thank you Ashley!

Poor quality and customer service. Ordered two side tables and the quality control is terrible. They should not have left the factory in that shape. The table legs are not flush. Colors of the tables do not match. They refused to exchange them saying I should have inspected them from UPS before I accepted them. Not sure how I could have done that as UPS does not wait for you to open the box and inspect. Next time I will just purchase from TJ Maxx.

Ask for Brie, she’s the best

If you come in ask for Lilian! She’s awesome

Jak was great! Not pushy, but very helpful when needed!!

Avoid! Worst customer service! Bought $4k worth of sofas that arrived with manufacturer defects. We were told by the salesman that once they are delivered “they are our’s” and not to contact the store. Call center is useless. Had 3 technician appointments but no help or information on a replacement. I have called numerous times only to be told that the returns and exchanges department would contact me. Now 4 months after purchase, I’m stuck with defective sofas and no returned calls or options to return or replace. Awful customer service and products. *Update: I followed instructions by Ashley’s response to email Ashley Solutions and never received a reply / response. What a joke! A little customer service goes along way but Ashley continues to show they don’t care.

I am strongly urging no one to buy from this store. My husband and I went in there last month and purchased $4500 worth of living room furniture. Not one, but both of our end tables (which are made in Vietnam) arrived at the house broken. One of them had a metal clip on the door that snapped off, and the other one's USB charger wouldn't work and it also had a huge black gash on top. I tried to refuse delivery, but all four of the delivery crew did not speak one ounce of English. They kept telling me an engineer would be out shortly to fix them. Guess what... No one came to fix them. I am now dealing with a foreign call center that has repeatedly called me daily to tell me they are coming to get the tables even though they already picked them up last week. Then they told me they were delivering new tables, but then a delivery crew showed up at my house with no tables. They were confused and didn't even know why they were there. I told them multiple times they have the tables and I better be getting a refund! I called the Daytona store last night to file a complaint with management and I was told the manager was at lunch and would call me back in 30 minutes. I never received a phone call. This store is absolute garbage. Do not buy anything from here unless you want to spend your hard-earned American dollars on foreign-made garbage and talk to foreign call centers. Completely un-American!

Never buying from Ashley Furniture again. Apparently they have zero return policy. So if you don't like it, or there's an issue with it, too bad. You own it. There are better options out there for customers these days.

Furniture delivery was great. 5-year extended warranty was an absolute waste and extremely stress inducing. Tried to make a claim for defective reclining mechanism on the couch, which was most likely a factory defect due to poor metal quality in the recliner, made claim with date of incident 40 days out. They refused to approve repair due to it not being reported within 30 days even though it is a 5-year warranty. Tried making a different claim due to fabric being cut on the corner during transport and they made another excuse why not to cover it. Waste of 300$. Bought extended warranty for kitchen table from different furniture store and they replaced the table-top with water damage no problem. Company needs to drop their warranty provider because they are scammers.

Had the pleasure of working with karey Great customer service professional and very knowledgeable . Thank you for helping us select the right furniture for us. Bill & Joan Fettes

Received a damaged recliner on April 3rd. Replacement scheduled for 4/17. I received an email saying it was 5 stops away. Then I received a phone call saying the chair was out of stock and it wasn't on the truck for delivery. Asked for a refund. Still waiting for cancelation to be approved and could be "several weeks" to actually get my money back. Guess they don't stand behind their products once they have your money. Case # 10299587

The sales part was good, the delivery needs some work. we had damages on delivery, one they tried to cover up. we will see how they handle it. The delivery team needs some training. Of the three, no one spoke English. hard to communicate. one piece had a piece of wood gouged out, probly hit with a forklift in shipping, the other corner of a night stand was damaged, the delivery team tried painting over it with white spray paint. you could smell the paint in the whole house. Never said anything about it!! will need to be replaced.

Justin is amazing! No pressure at all. His relationship orientation and guidance is impeccable. He got us in and out quickly and took care of us with a deal we couldn’t say no to. 10/10 RECOMMEND!!!

We had a horrible shopping experience at this store. In fact, much worse than at a car dealership. During the sales process, we were told shipping fees would be $200, and in the end, we were charged $400 for a sofa set and $100 for a table with six chairs which has not arrived yet 3 weeks later, because it was on backorder. A $500 fee for a distance of 29 miles. We were completely scammed. And part of the sofa set arrived broken, we called and filed a claim but we haven't received a response. They should be ashamed.

Tracy was phenomenal to work with! Helpful and also very friendly and professional!

This young man knows his mattresses and will not steer you wrong!!

Purchased an electric leather recliner two weeks ago and spent $2000 on it. Within 24 hours of receiving the chair the motor and mechanism was digging into my spine and killing my back. Due to lack of cushion in that area. I contacted them the next day and explained to them how I tried the same chair out in the showroom and liked it but didn’t sit in it long enough to realize the discomfort it would give me until I received it at home myself. In their response they stated that they don’t have a return policy on furniture sold at their store. So any type of purchases done at their store are final. Think twice before making a purchase there, if you have any issues you’ll be stuck with it.

Awful. Received an email and call 2 days ago confirming my delivery date of April 2nd. Nobody came within the window the delivery was scheduled, so I called Ashley. They changed the delivery date for a week from now AFTER confirming the delivery date of April 2nd. We were given no information about the change of delivery and I had to call customer service confused on why our delivery hadn’t come yet. If I hadn’t called I wouldn’t know anything about the change in delivery. It turns out the items are on back order but you would think they wouldn’t call/email to confirm 2 days before the supposed delivery if they didn’t have my items. Very disappointed in Ashley after hearing so many good things.

Karey at the New Daytona location was a breath of fresh air as far as furniture shopping goes .she was very friendly knew her inventory and was very helpful and informative and was super easy to work with.if you go there ask for her she's awesome.

WARRANTY IS A JOKE YOU BASICALLY GOTTA FORCE A SATISFACTORY RESOLUTION AND CUSTOMER SERVICE SUCKS !!!!! After several calls and messages left I was determined to speak with someone today. Reluctantly I did but the Customer Service sucked !!Her attitude sucks she had no interest in helping me resolve my issue. I have a full replacement that was approved from a claim filed on January 6,2025. Here we are in April still no resolve. Hannah K. in the Customer service department at the LPGA store hung up on me twice, impersonated someone else and then refused to put a manager on the phone when I called back. I had to wait a few hours and call back to get someone to answer without hanging up. I finally got a Devin on the phone who offered some relief thankfully. But I still wanted to speak with management due to how Hannah chose to handle my call but Anthony the manager made excuses for Hannah’s actions and how she handle the escalation to management. Completely tried to brush off the fact she used the companies phone line as if it was her own personal cell phone. As well as he expressed no concern in regard to her lack of effort to get to a resolution of a claim to a warranty in which I paid for that her department is tasked to handle. This further made me feel they deemed me invaluable. Anthony proceeded to tell me he was doing inventory as to why he couldn’t come to the phone smh. Since when does a check off sheet come before a live customer? Had I known I wouldn’t be greeted with the same smiles and eagerness to please as I was when sold the furniture I probably wouldn’t have shopped there the begin with. Once my replacement is delivered I will never shop with Ashley’s again based off how I was treated by Customer service whom which I thought only role was to service the customer. Im a firmly believe my money will be valued more somewhere else! By definition her job description See picture

Was with a friend who bought a chair. All went smoothly.

DO NOT BUY FROM THIS COMPANY. They will send you used furniture and then continuously delay any resolution. They will tell you every time you contact them that a supervisor or specialist will personally monitor your case and will respond 24-72 hours. Then they won’t respond and you reach back out and they say the same thing each time. I have all my chats from the beginning as evidence. THEY JUST DONT CARE. It’s been 192 hours in total.

Ordered a comforter set from Ashley online . Received and there is a problem with the fit. A defect in the sizing. I explained this to customer service at the 800 number and HAVE BEEN INSTRUCTED TO SHIP BACK FOR MY REFUND AT MY OWN EXPENSE …not what they advertise or promise. I would have tried another one, but with this poor customer service , I will never purchase another item from online, in store or anywhere there is the Ashley Furniture name. They do not stand behind their products. Less than One Star ⭐️!

Brought 10k worth of furniture at daytona beach store and got worst service an installation..furniture delivered in February and still missing parts with no response from store managers or customer service...DO NOT SHOP AT THIS STORE

Horrible experience.

Nope 😔

I would update this review once it gets resolved but I am left very disappointed as a first time Ashley customer. My wife and I found a dresser we absolutely loved and came back later to purchase it, The sales associate was kind and helped us put in the order. The piece gets delivered and when I get home to open it I see the leg of the dresser is completely broken off due to the box not being strapped properly or not stored correctly on the truck. I reach out to customer care and get my case created and the agent was helpful and reviewed the photos and said someone will contact me in 3 business days. as of writing it has been 6 business days and I called about an update since I've heard nothing and the agent left notes on the case and said minimum another 3 business days to hear anything about replacing the piece! We absolutely wanted to order more furniture in the future because what we have seen, it is a beautiful piece and feels high quality, but the delivery process has not been good for us and I hope Ashley Furniture can make things right. Update: they did finally have an appointment to take the old dresser and place the new one, I just feel like I had to fight for anything to get done. I am very pleased with the dresser itself

Wow I'm currently in the store and overheard conversation amongst salse reps and I'm floored!!! How they are speaking about potential customers is insane! That they won't help you if you don't engage them among other absolute rude comments! Just wow!! It's like being in this store is about them not the customers! If I were the owner or corporate they'd be fired immediately! Just Wow!!

If I could give zero stars I would.My experience with Ashley is beyond unacceptable and unprofessional.Ordered furniture in October.January 21 scheduled delivery, 2 men to deliver and assemble an entire 3 story house of furniture, they were there from 1-7pm.it was their first day of work and admittedly untrained.Didn’t know how to assemble anything.2 Headbords with 12 screws drilled all the way through to the front where you lay your head on each headboard! couches un-assembled,floors scratched, tables dropped and broken,pieces missing, fabric stained.ashely sent 2 techs/delivery men a couple weeks later.I was told “not my job” when I showed them the mess and noticed money missing from my bag when they left.I paid for “white glove delivery service” and twice it was a horrible experience. It’s now March.Still no functional furniture and no calls or updates from management at Ashley who assured me this would be escalated and has yet to do a thing about it

Worst customer service I have had to deal with. They delivered my product damaged and had to take it back to the warehouse. I was told by customer service that my order was going to be redelivered the next day or the following day due to the issue, and I was going to be treated as a VIP customer. I have to say I don't feel that one bit. I called to find out that my delivery won't be delivered as stated but actually out a week. In the meantime, I have guest who will now have to sleep on the floor due to Ashley Furniture incompetence. This is not the first time I've had this issue with them, but I can promise it'll be the last. Save yourself the stress and shop somewhere else. Another issue I had was that none of the 3 delivery guys that showed up spoke English at all. The communication barrier was frustrating on top of my order being delivered damaged.

Not a salesperson in sight... Should I just help myself?

Absolutely deceitful. We went in to just try out mattresses to see what we liked, and the mattress sales manager lied to us and tricked us into opening a credit card after we JUST paid off our remaining ones!! She stated we were looking to see if we prequalified for payment options and we were pressured into checking, but little did we know. Absolutely insane and she even lied about a $7k mattress helping her moms back from not needing surgery. Don’t even waste your time talking to them! Scammers!

Good store

Went to find a new bedroom set, passed 4 store associates that were just walking around with no purpose. Walked by one, made eye contact and he kept walking, looked as if he were wearing pajamas. Once I realized he was an associate I asked if I could have some assistance, he didn’t even turn around or anything, just kept walking. On my way out I believe I passed the manager wearing all black, I asked one last time for assistance, he smiled at me and kept walking. Won’t be coming here ever again. Highly don’t recommend.

Very poor quality bed set for the price. Called Ashley to fix the issue . Same issue started again in a week. Also they changed delivery date like 5 times . Every time I had to take off from work and they will call and say “they don’t have in warehouse yet”. Then why give delivery date while taking payment. Can’t return it or anything. Won’t go back again ever,

Good luck trying to file a claim and getting your couch repaired. Good luck trying to call the store to speak to someone, straight to call center in India.

Very happy with my purchase, which was a couch and a recliner set they're floor sales staff are very eager to help you find what you're looking for and find the right fit for what you were looking for in the price range, you give them highly recommended

Leona was SO incredibly helpful, patient, and kind during our search for a new sofa sectional. I came on three separate visits before making the purchase and on each visit, she answered every single question, measured (countless times), and was overall a lovely saleswoman to work with. The store itself has countless items from which to choose to fit a range of styles and tastes. It is clean, bright, and well-organized.

Update: After talking to the store itself. The remaining furniture was delivered. The store staff is nice and courteous. The problem is the delivery logistics. Update: make this 5 times of rescheduling on their own. No consideration whatsoever to people schedules. Their logistics and delivery contractor is really bad. They rescheduled our delivery 4 times without informing us. Big waste of time. We still have not received our furniture after waiting for it 4 times.

Mavra was very attentive and patient with us.

JD was great, patient and a professional salesman!!! The savings were exceptional and the purchases are beautiful!!! He has great humor and thank you for introducing us to Marva, mattress professional. She was awesome too! We purchased: Living room w/areal rug and 3 tables Dining room w/six chairs King mattress We saved over $1500, including the delivery fee!!!! Our next purchase will be a bedroom set and JD will be our guy! Thank you

Ordered a 3 piece sectional with additional ottoman two weeks ago and have been waiting for delivery until today. Got the delivery confirmation email saying it would be delivered today however on the inventory it listed 0 on quantity for one piece of the sectional, which is the biggest part of the sectional. No warning or notification given. When we finally got through the automated maze of their phone system, we got a hold of a person who only told us what to do for the scheduled delivery and told us the missing piece didn't make it on the truck. She couldn't provide any information on the missing piece, like when it would be delivered. The fact we paid over 2.5k for a sectional, won't be getting all the pieces we paid for, no idea when it'll be delivered and can't get anyone on the phone that actually knows something is ridiculous! We never would have bought anything from them if we had known this lack of professionalism is what we'd be getting.

Mavra was so pleasant and helpful. She made the process of purchasing our bookshelves fast and easy. We will be back to buy from her again!

Will was professional and showed us all of our options and offered pricing and suggestions.

Love an easy shopping day. Will was great and let us peruse on our own. We’ll be back

Will was great , didn’t pressure us into buying anything, went over all of our options multiple times, Let us walk around and didnt hover. Got us a great deal!!!

Nick is a great sales man, he let me take my time without pressure and gave me all the information I needed to make my decision. I am now a proud owner of a beautiful couch that's custom selected pieces to fit my room lay out

Very good service, very satisfied!

OMG best furniture buying experience ever! Bri Bain greeted us with a helpful smile and helped us on our journey across the whole store to purchase several items. She was knowledgeable and fun and made the whole experience amazing! I will be asking for her by name in the future!

Went today and met with Bri. She was absolutely amazing. Very knowledgeable and super nice to talk to. I would definitely go back and deal with her some more. She helped guide us to the right product for our needs and was able to meet and exceed all of our goals.

Marva helped us out today to pick our furniture. She remembered me from the last time I had came in which was impressive. She was helpful, patient, knowledgeable and very pleasant to work with. We will be coming back soon to pick out more furniture and will work with Marva again.

Jay Jay was amazing he took his time to help us get the best deals and he was patient and kind plus always smiling! Highly recommend him for all your fruniture needs!

Antonio did an amazing job! He is an excellent salesman and genuinely cares about what you want not just a sale. Thanks to him my entire family is leaving with furniture for 4 rooms at an amazing price! Truly felt like a friendship the entire process and not just another signature for money. 10/10 if you need furniture Antonio is your guy! And shout out to Mikey for the power of pleeeeeeease!

It was great doing business with Antonio! I now have new furniture for my kitchen and living room coming coming! Will be back to do more business with Antonio!

We came to Ashley today because the switch on our couch is broken. Michael Perez, Manager took care of us. He was so pleasant and helpful. He explained a claim had to be put in for the repair and he did that for us. We, also mentioned we received the wrong rug when we received our furniture. He told us to find the correct rug. He then ordered a replacement. I am so grateful for his assistance. I will tell all of my friends to check out Ashley Furniture. It is a great store and we love our furniture!!

DO NOT PURCHASE FURNITURE FROM HERE. I repeat DO NOT BUY FURNITURE FROM HERE UPDATE: They offered to replace the table and upon arrival the delivery men refused to take the table and ARGUED with me in MY HOME about putting the new table together. This is the worst company I have ever dealt with and YOU SHOULD NEVER PURCHASE FROM HERE!!! Please save your money and time.

So we went to Ashley furniture today in Daytona and we were in need of a couch and Jeff greeted us with a big smile and he made our options of getting a couch. Very great thank you Jeff. We will be using you again in the future for more furniture.

Had a great experience purchasing a couch and table with Mavra.

Nick worked with us to find the tables we came I for. He took his time and was patient while we compared multiple tables and chairs. Carried chairs across the entire store to compare colors and styles. Even after we finalized the purchase he went out of his way to find an item I was interested in. Definitely will buy again and highly recommend Ashley Furniture in Daytona Beach.

HIRAL SHAH did an amazing job! Her customer service was great! She played a huge roll in us purchasing with Ashley! Thank you again for your help and patience!

Hiral is absolutely wonderful. This is our second time with her and she gives us space, is very fast through the payment process, and sells a great product through Ashley Furniture. Ask for her when you walk through the door!

If I could give more than 5 stars I would!! I had the pleasure to have MAVRA McCANN as my Trusted Advisor. I was scattered going in a million directions. Mara listened and figured out what I wanted. She made sure that I saw and tested many couches after we found the one so I knew I was making the correct choice. There was no pressure. She was patient with me. She made me feel comfortable. That means more to me than any sale, promotion etc. I will come back soon to get the other pieces I want. I'm walking out with a new couch and dining room table I couldn't be more happy!!

Worked with JJ and he was awesome! Thanks for your help!

Have had great experiences at this location both times we’ve made purchases here. Will was wonderful at assisting us

Hiral is the BEST!!! Ask for her when you go in! Everyone was soooo helpful and nice!!!

JD was excellent helping us purchase a lift recliner. He answered all our questions and was very friendly and knowledgeable. Tank you

Mavra was so well at educating us during our visit today on the purchase of our new mattress! So patient and informative. Thank you Marva!

They won't answer the phone.

Went to this store looking for a pet friendly sofa. Mavra was more than helpful and patient with all of our concerns. Great experience to purchase our new furniture!!! Would definitely do business with her again!!!

The guys Mikie and Jon have been more than helpful with us in buy our mattress and bedroom also some others item for the bed room as well we thank them for their help and also Ashely furniture thank you for treating us like we matter. Many blessings also god bless.

Had an awesome salesman John Johns was great! Beautiful showroom and awesome assistance!

If I could leave 6 stars I would! Mason and Justin did awesome! Very professional and patient! Mason was so helpful! Come and see Mason at Ashley!

Mavra was fantastic to work with! She was incredibly knowledgeable, nice, listened to what we wanted and helped us find the perfect fit!

Will Kaye was awesome! Very accommodating, friendly and NOT PUSHY, and he remembered us from our first visit over a month ago. WOW!

Mavra was excellent at assisting with our new mattress purchase and getting us the best deal

This is how our dining room table was delivered,,no instructions on how to set up the leaf for the table,,this is what,we were left with? Afraid to try and open, looks like parts are missing ...customer service, lol.Our Dinning Room table and chairs were delivered a few days ago,,I'm not sure what happened ,what is this?...we are afraid to open the table?. It looks like parts are not in place? We still haven't received any positive response from Ashley?,How about you come and get the table,and we can purchase one from another Furniture Vendor, that Actually has customer service,,Yes you did say that you would refund our 199.99 for set up fee,BUT we still have a table that we cant use,,when we have family over there is no leaf that can be used,So it continues ; I was told by Ashley,that my 200 dollars for set up would be refunded,That never happened, What a shock, Right,,If you buy from these snake oil sales people,,And you have a problem,good luck,, Our table still has no leaf,,,and no response from Ashley,,They act like they are doing you a favor,to sell you something,,rock stars,,,NOPE,,BUYER BEWARE

Quick and easy purchase!

Marva was extremely nice to deal with. She was professional and assisted us in finding the couch and loveseat we were looking for. The best part was zero pressure. Thank you Marva

The experience at Ashleys was amazing, Julie was such a great help and very knowledgeable about the prouducts in the store, which made our decision easier. Thank you Julie!

Worked to get me the best deal and price. Very happy. Mavra is the best.

Will was amazing! So knowledgeable, saved over $1000, super friendly and helpful….highest recommendation! Thank you Will!

I called because I was interested in buying something from them and I literally could not get past the AI assistant on the phone. I never could get a live person... This is why brick and mortar businesses are going under left and right. If I cannot get a live person, why not just order from Amazon or another on line business... There are probably four or five sales people sitting around and nobody will just answer the phone to help the customer!

Had a pleasure working with Mavra McCann. Came in with a difficult situation regarding purchasing and she helped me through the whole process. It was a trying experience turned into a wonderful one.

JD was extremely helpful and patient with us while we were picking out furniture. He even left from his break to help us while we had additional questions.

Mavra McCann was perfect she helped with everything. She is an excellent person and shows passion to her work

Mavra was excellent!

Excellent customer service and products

Mavra was great! Thanks for helping find the perfect sofa!

JD was very professional and made the experience on purchasing a dining room set easy. I will do a follow up review once the furniture arrives next week. That’s usually where the issues arise but we will try to stay positive.

Nick was very welcoming and helpful on the purchase of my new sectional. Nice guy.

Micayla Cohn best employee in the entire store, extremely helpful and non pushy, we loved her

Ask for Bri, she is amazing. She is very helpful, has an amazing attitude, and nothing but smiles. She is amazing.

Will made things very simple! Great and easy to work with.

Great experience with John Castro! Very friendly and knowledgeable! Daytona Ashley’s

Jay Jay was not only an excellent salesman, he was also patient while I shopped for specific style furnishings. Jay Jay also assisted in the ordering of accessories that completed my dream living room.

My wife and I had a geat experience shopping at this Daytona Beach Ashley Furniture Store! Ms. Hiral and Mr. JD were able to sell us what we were looking for. Ms. Hiral being the seasoned salesperson and mentor for Mr. JD. They were top notch, courteous, knowledgeable and professional. Thanks again for your customer service skills!

Wonderful experience. Nick salesman is easy to work with and knows his stuff. Thank you.

Amazing experience at Ashley’s Furniture, John was very friendly and professional and made our furniture shopping experience so easy. We will definitely be coming back!

Worst experience. I am writing this review to express my dissatisfaction with my recent purchase and the subsequent service I have received. In early November, I bought a sofa bed and a chair and a half at the Ashley Daytona furniture store. Unfortunately, a grey chair was delivered instead of the ivory one I ordered. Since then, I have visited your store four times in an attempt to exchange the chair for the correct one, yet the issue remains unresolved. Despite your assurances that the problem would be fixed, no action has been taken to correct the mistake. Additionally, even after purchasing another piece of furniture for exchange, your team is unwilling to take back the incorrect chair. Extremely disappointed with the service."

Hiral was very thorough and assisted us through the entire process ! We love our new couch and bedroom set ! Thank you

Mavra was an excellent sales associate and was extremely helpful in our purchase!

JD was extremely helpful! He walked us around the entire store, answered all of our questions, and made sure we found exactly what we were looking for. 10/10 EXCEPTIONAL SERVICE

Jay Jay was wonderfully patient even though the computers were giving it the staff problems he overcame was very kind. Was glad to have him help us find our new furniture. Thank you

Sales agent lied to me. They told me my couch was in stock and will be delivered by the 23rd. The warehouse called and told me it’s not and that we won’t have it until January sometime. My family lost everything after the last hurricane and have been waiting for months to move back in our home. We specifically ordered this couch because it arrived on time so we could have Xmas as a family back in our home with a couch at least. Now we have no where to sit on Christmas. Thanks Ashley furniture for ruining an already hard transition and Christmas for my family.

Always a wonderful experience here. We purchased some in August (Antonio was amazing), and came back now for more furniture (Hiral also kept the bar high!). Kind, knowledgeable staff without making you feel pressured! 10 out of 10 recommend!!

Mavra was amazing and very helpful ! She explained everything throughly. I highly recommend this Ashley and having help from her ! Thank you !

Micayla was so patient with me and sooo friendly and efficient. I am going to tell everyone I know about her.

Hiral was fantastic and helped us with our sofa purchase. THANKS!

Jay Jay was great and assisted me with furniture for my entire house. He was very friendly and able to help find just what I wanted . Would definitely recommend him to anyone

Nick was terrific!!

Came in to see our seller Paul but he was not in and Will was amazing and took very good care of us. Got us the best deal. Very informative. Will come back.

Will was great thanks for the help

Mavra was pleasant and helpful with choosing our new bedroom furniture and mattress. Very satisfied with customer service.

Had a great experience with Jon.

Come in and ask for Will. He was tasked with mission impossible and got us more features for a cheaper price than we could have imagined. So thankful for his knowledge and patience dealing with our very specific needs and 2 rowdy kids in tow. Can’t wait for delivery of our perfect couch!

Nick the salesman was great

Walked in to browse today with no intention to buy. Was helped by Jay Jay who impressed me from start. He was never pushy but helpful when needed. As a local business owner myself, he was great! Thanks for the help. We’ll be back again soon(as we already have many times).

Marva was fantastic. Ask for her. We will love our new table and chairs

Nick was amazing at the Daytona Beach store. He took his time and explained everything and was very patient. I highly recommend him to anyone.

Beautiful store and excellent customer service with Jon J. Very knowledgeable, friendly, and showed great patience. I was able to leave with a beautiful and affordable bedroom set.

Jon-Jay was very helpful!

Excellent selections. Will is the best. We’ll be coming here for all of our furniture needs. Highly recommend.

UPDATE: I contacted the store, from the reply to my review, and they did absolutely nothing. They pretend to care, but do not follow up. Don't fall for their claims. I will NEVER shop here again, and I will warn all my friends and family as well. This store DOES NOT stand behind their products. I purchased a sofa for $1300 and after 2 months the fabric is wearing thin. After trying to file a claim with the warranty I purchased, it was denied. All these people care about is making a sale. I will NEVER purchase from Ashley again!

Our sales rep, Paul was very thorough and patient with us as we were trying to decide on three different sofa loveseat combinations. He extended himself in every which way he could. If you are seriously thinking about buying furniture, stop in and see Paul.

Our salesman Antonio was fabulous. Great knowledge of the different beds made sure we bought the right bed excellent personality customer service and listening skills really appreciate it. We’ve bought many things here and will continue to do so thank you.

Mavra was a huge help when my family was trying to pick out a couch. We'll be back again!

I bought a table, they delivered it to damaged. Told them that I did not want to accept it. They left the table. Then you have to call into a call center in the philippines heads up. They give you the run around 2 and a 1/2 weeks later. I still haven't got my replacement table.I went to the store.They said they can't help you.You have to go to the call center. This company is worthless and they give away the jobs to other countries or furniture comes from another country as well. I will not be recommended doing business with them..... I can tell by your cut and past corporate response , and the way you make people jump through hopes having to call talk to a ai.then transfer to a 3th world country where you pay them pennies on the dollar . And then i'm trying to figure out ways not to honor placing it and wanting to repair not replace.

Ashley Furniture store in Daytona is my top recommendation if your looking for any style of furniture they have it all.Ask for Jeff he was awesome helping us find just what we needed. he has a great sense of humor and so much patience and personality!!!!!

Provided Great Service and helped us choose out a living room set

The sales associate Jay Jay was absolutely great! Showed me every single one of my options, told me exactly what I needed to know. Helped me set up delivery and was overall just a great sales experience! Thank you so much for all the help! You really helped me bring my room together with your furniture expertise!

Marva is very personable and extremely helpful.

Mavra McCann was a great Advisor and helped me with all my questions. So Excited on my new purchase.

Micayla was wonderful solved our problem as I wanted a small sectional. She was knowledgeable and very patient .

JD was pleasant, helpful and got us the best deal available

Good luck getting in touch with your local store. Your call is handle by a virtual assistant in a foreign country. After several attempts, I finally was able to get transferred to the Daytona store and the rep who helped didn’t call me back like she promised. My order never got delivered and I don’t know why. Still waiting on a call from Lynn.

I just spoke to your customer service today to track my nightstand I ordered on Sept 18, supposed to be delivered after 5 days from purchase date, via direct ship but I have not received the item until now. I do get that the item was pushed back probably not available but the customer care lady is BADDDD! She is not fit for the customer care because she said she can’t help me at all if the item is direct ship. Sooo, who can I ask then? The other store???? The Ashely general customer care is just directing me back to you. I have been a loyal Ashley customer but this lady in Ashley Customer Care DAYTONA is RUDE! Lucky I did not ask her name but please, put her somewhere else, not in customer care, please! Ashley is a good furniture store. The responsibility of Ashley should not end with the customer even if the item is direct ship from the courier. I dont get that! Bewareeee🤯

I had a good experience got a decent price and l was satisfied with jd the sales 👦

Went to the store looking for furniture. Was greeted by Will. Will was easy going and didn't push a sale. We found what we wanted and purchased. I would highly recommend Will for your salmaman!

Will was very helpful. We knew what we wanted and he had us out the door in 10 minutes. Won’t shop anywhere else for furniture.

WILL is amazing! Very knowledgeable and patient. Highly recommend seeing him. It was a great experience.

Mavra was great, very informative and professional.

Friendly, knowledgeable and gave us the right amount of touches to be helpful while still giving us plenty of time and space to explore, tryout and decide. Fair price for the value.

JD Remke was absolutely amazing! For once I enjoyed furniture shopping. He made everything i wanted come true! Made the process so quick and easy. I’ll definitely be back (hopefully not because another flood)

Julie was amazing

John Castro was a wonderful salesman, professional worked well with us. In approximately six weeks will be coming back to purchase another bedroom set and cinema room chairs.

Had a great experience in the Daytona Ashley. Michael Perez was kind and very knowledgeable. We bought a mattress and he told us all about where and how it was manufactured. Made us feel confident in our purchase. Thanks again , Michael!

Julie Lauer showed me a mattress that was awesome .The service was exceptional with a smile.

Mavra was great, very helpful but not pushy. 10/10 recommend.

Will was very helpful during our visit and helped us purchase the perfect sectional! He even came in on his day off to help us finish up the process. I recommend him and Ashley for your furniture needs!

We purchased a king bedroom set with the mattress and box spring. When it arrived the mattress was damaged and had to replaced. The box spring was too tall for the mattress for the bed we purchased. We felt that the salesman should have known it would be too tall, but when we tried to get Ashley to let us swap it for a lower profile foundation, they wouldn't help us. We had to purchase another appropriate foundation elsewhere and sell the original one for less than our original cost. There are a lot of great furniture companies in our area and we will be shopping at all of them EXCEPT Ashley in the future. When I have the opportunity to recommend a furniture store, it definitely won't be Ashley. Bad customer service!

Went for living room furniture. Will was my advisor salesperson. He was great low pressure but made sure I saw all the options. Shop with Will!

From the moment we walked in, we were greeted by Nick with a warm welcome. He listened to us and is an exceptional professional, showing us various options all around the showroom. He helped us select our new couch and rug, and we are very pleased! Great, clean showroom too!

Check out process was smooth! Will wasn’t a predatory salesman and gave us lots of space to walk around.

Quick and easy service with JD, got me some great discounts

Mavra was incredibly kind and helpful in helping us find the perfect sofa for us! She gave us plenty of space to explore, but was always available for any questions that we had.

Mavra was so kind and helpful in our first visit! She gave us space to pick out what we liked and then showed us the best prices and got us scheduled for delivery! Highly recommend to anyone in need of some new furniture!

Mavra was very attentive & helpful through the whole process of helping my mother finding the perfect oversized chair & ottoman for her room. Thank-you Mavra!

Jon was absolutely wonderful his personality and attitude was so amazing and over the top helpful.

Micayla, was amazing super helpful and friendly

Matt took great care of my mom and helped us find some great furniture for her. Thank you, Ashley Furniture & Matt!

Will was incredibly helpful and efficient in helping us find the sofa best suited to our family’s needs and restricted living room size. We’re repeat Ashley customers, and will continue to shop here!

Jon Jay Castro very knowledgeable and helpful

Extremely helpful and very professional young man. JD answered all my questions in detail .

We furnished our entire house with Karey Shrek and highly recommend her! She went above and beyond with service and suggestions. She even came to our house the day everything was delivered. There was an issue with a bunk bed that she worked diligently to get resolved. We continue to work with her. Highly recommend!

Will was great! He let us shop on our own. And when we were ready he was helpful with the whole purchase process!

John was great thanks

Mavra & John were very helpful. Both answered several questions & were never pushy nor did they hover!

Had the most amazing experience working today on designing my brothers home with Justin the sales associate. He was attentive but never annoying and listened to everything I said and was able to answer all of my questions. Highly recommend shopping here everyone who works there is super friendly and not pushy. Was able to furnish an entire home, 3 levels in under $10,000.

Great experience working with Nick! Can’t wait for our new furniture to arrive.

Jon Castro was great

Very helpful and patient. Delivery is less than a week!

Service was great

My name is Gregory Rosenheck. Do not buy anything from this store. I am not a crackpot I will have pics to prove what I say. 1. on 8/25/24 I bought a Stern and Forster mattress. While in the process of buying one I had to go to the restroom and then the agents switched the frame on me. I thought I was getting a Stern and Forster Frame but after reading the specs on this one I said ok. I'll take the Frame they wanted me to take. 2. On 9/5/24 I sent e-mails to report that my Frame was Squeeking and the edge of my matress was starting to Sag. 3. On 10/18/24 ( Reason for long responsive delay was because I had to go into hospital) A tech somes out tightens up all the screws on the frame. The technicians efforts did not fix the problem. he says Afterwards I did the best I can with the frame. in regards to the mattress he said he sees something but it's not sagging enough for Warrenty ( please be aware i only had the bed from 8/25-9/5 which is 11 days. from the first time i reported it. A $2000 bed This is BS. 4. Whenever I try to contact the store I get Customer Service in veitnam, or china. I called to complain and wanted to speak to the store. when they transfered me I was told by the agent the store refused my call and the technician said problem with the mattress was customer use and my bed will not be covered under warrenty. ( after 11 days) 5 I immeditly went up there and spoke to Michelle. She said the store would never reject my call and she did sees the problem. However she is not corporate or the manager. She said send the picture and she will see what she can do. Even if she can't do anything I still think she's the only one who provided me some genuine concern and customer service. However this does not change my opinion of the company. on the picture I provided below facing the wall look at the back left corner near the night stand This is what I want I want a new mattress and bed frame and the old taken out. If they will do that I will take down this review. however please note everything in this review is 100% true UPDATE. I tried to resolve it and now I want my money back. 1. The night manager said I shouldn't been sold that frame, yet he won't declare my mattress a defect because the frame broke that the day sales manager sold me. 2. Instead of giving me a heavy duty metal frame they wanted to sell me a bed set and wouldn't let me out of the store to researdh first. i was sold for an extra $500.00 3. The day manager won't declare the mattress a defect after 11 days because the tech said the impression wasn't deep enough. The night mananger said he won't make it a defect because it was the frame that broke the mattress. ( which they sold me) So now if I swtich the mattress they won't give m a 90 day warrenty on the new one. which is covered by store. The night manager gave ne $500 on a new upgraded mattress but when I orningally got the mattress it was on sale so it was close to a sale price or even exchange. 4. night manager promessed 1/2 off on the new wood bed ( which I really didn't want.) The 1/2 price never went on and I was charged $49 for a 10 year warrenty which I wasn't informed of. 5. Upon buying the new bed They wanted to do then and now instead of letting me go home to reasearch what I was picking out. I picked out a bed that was bareable, but later on from the reviews I found it was low quality. When I went back my sales agent had a rotten attitude with me by saying I felt sorry for you yesterday because I'm not working now you want a quality thing. He was also complaing that he was supposed to get off at 6 and stayed late for me to make me feel guilty. I asked him to stop with the attidue and he walked away without Day time sales manager offered me to get the truck here and get my stuff and give me a 100% refund but it has to get approved. I want my refund and I never want to go into Ashley furnature store again and I would say avoid this place their sales people don't tell you everything then you get stuck with Junk.

Great store . Friendly staff . Ask for Will, he got me all set up with an amazing bed and mattress set . Do not go next door, it's not worth it . Will had an impressive amount of knowledge on mattresses and now I'm supper happy and sleeping like a baby again . Thank you Ashley Furniture!

Julie in Daytona is incredible. We walked in from next door (rtg) where we found a couch my mom liked, but it was was pretty expensive and came with nothing else. Julie found an even better couch with the same fabric and put together an entire living room set with tables, rug, and even a throw blanket for $500 more than the one couch next door. So glad we stopped in here. Mom is re-starting after hurricane Milton, and Julie was very kind and helpful. Ask for Julie!!!!!

Thank You, Nick! Great service and look forward to coming back in the future!

Antonio was amazing. The easiest shopping experience ever.

Will and Antonio were very customer service very friendly and knowledgable. Got me the best deal and saved me at $500.00!

Marva McCann was great! Highly recommended you come see her!!

Mavra was such a pleasure to meet! She was very helpful with our furniture decisions 😃

Nick was awesome. Great customer service

Will is the best! He was extremely helpful and not pushy at all! Go see Will!!

Sarah did a superb job with her Customer Service. She showed me some furniture while I was window shopping even though I was not buying today. My intention was to figure out what I liked and I recommend if you walk into the store, ask for Sarah!

We came back to see Nick. He was very patient with all of our questions and helped guide us through the sale of furniture for our new home. No pressure at all.

Nick was wonderful helping my mother-in-law! She hates shopping for furniture (too many options!). Nick was so patient and understanding throughout the whole process.

I recently visited Ashleys and had the pleasure of working with Nick. He was an absolutely amazing salesperson! Nick was incredibly knowledgeable about the furniture and took the time to understand exactly what I was looking for. He never rushed me, and his friendly, professional approach made the whole shopping experience stress-free and enjoyable. Nick went above and beyond to help me find the perfect pieces for my home, offering helpful suggestions without being pushy. I left the store feeling confident in my choices, thanks to his expertise. I highly recommend asking for Nick if you’re shopping Ashleys- he truly cares about making sure his customers happy!

Will got us a great deal on our first sectional and dealt with how indecisive we were HAHA! Loved our experience and definitely coming back when we need a mattress and bedframe! Thanks again Will!

Had the BEST experience with Jeff buying furniture for our new house! He was so helpful and I would recommend that everyone come to this store for their furniture needs, and ask for Jeff!!!

I was looking for an oversized chair for my sunroom. Matt was very helpful. He showed me various styles and color choices. I found exactly what I was looking for. The checkout process was quick. Matt explained everything about financing, protection plan, and free shipping. I am very happy I went to Ashley Furniture.

Karrey Schreck was very knowledgeable and helpful and saved us a lot of time .We purchased a dining set and we are extremely happy with it .The delivery was on time as well ! I recommend this place ! We will definitely be back for future purchases.

Great place to shop for furniture. Jimmy was great to work with. We've purchased several pieces of furniture through him. And we'll keep coming back. Great selection. Great prices.

JD was very helpful , not pushy and quite knowledgeable. We r very appreciative. For his help .Nick was also right there to help us along. Thanks for the great experience . Jim and Tammy Reynolds

What a beautiful new location! Matt helped us pick out some great stuff and got us great pricing! Highly recommend working with Matt!

Worked with Antonio! Was a great experience and he is very helpful.

Will assisted my husband and I with the purchase of both a living room and dining room set. He demonstrated exceptional customer service and we greatly appreciated his assistance!!! We spent a couple of hours trying to determine what would best fit our decor and Will was spot on with recommendations.. Will is the guy for sure!!😊

Antonio is doing an awesome customer service. He listened to what we want and need. Always make sure that we are comfortable with finance plan.

Will is the BEST! Listened to what we were looking for! Very knowledgeable! Made the process very simple and fast!!! We will be back!

Do not buy from here! They tell you whatever you want to hear to get you to purchase. I was told if I was unhappy I could exchange and have up to 90 days to do so. I get inside and talk to Donald (my original salesman) and he still telling me ya we can exchange no problem. Then he says let me go talk to my manager comes back and says oh you have to buy one of equal or higher value! I called him out and said that's not what you told me 40 days ago because I made sure to ask because this is the most I've ever spent on furniture (thousands of dollars!) He admitted yes I did tell you that but the policy changed!!! Are you freaking kidding me.

Leona was professional, extremely helpful and wonderful to deal with.

We have been looking for the perfect furniture for our living room for a while. We found exactly what we wanted at Ashley and Jay did a fantastic job with answering our questions and making sure everything was perfect!

Will provided outstanding service , offering expert advice and personalized recommendations that made choosing my bedroom furniture a breeze. His friendly, no-pressure approach made the whole process enjoyable and stress-free!

Justin provided an exceptional mattress shopping experience with his friendly demeanor and extensive knowledge. He took the time to understand my needs, guiding me to the perfect mattress without any pressure, making the entire process enjoyable.

Bought furniture two months in advance on the date delivery they did not have items. As they were suddenly back ordered. Rescheduled delivery multiple times. Did not show up with in the four hour window of delivery. Charge astronomical fees for delivery ($400). They drop ship have no products in store and no local warehouse. Would never buy from them again. They use a call-center outside of the United States. Difficult to reach local store or management in the store. Their excuses is they are a large corporation, so no exceptions or changes can be made.

New Ashley at the Tanger was great, dealt with. Hiral Shah she was knowledgeable and great to work with reasonable prices as well!

Such a beautiful store. Very clean and organized! I took my grandma to the store since a friend recommended it, looking for a sofa. Jon did such a good job taking care of her and helping her to choose a good option. She ended up buying the one she loved! Thanks!! We’ll be back!

My parents house glooded with Milton and the sales man Nick was amazing. He worked to help them find replacement furniture and got them a great deal. I highly recommend this store and salesman.

Mike Hall gave us great customer service! We picked out a new bedroom set.

Antonio was amazing!! So helpful! Spent a lot of time with me even though I was indecisive! Highly recommend! So professional and great quality furniture!

Antonio was great! He helped us with everything we needed and had us out in no time.

Brandon and Hiral were wonderful to work with. They were so helpful and knowledgeable. I can’t wait to sleep in my new bedroom!!!

Hiram was extremely helpful! We selected 6 dining chairs to go with a copper topped dining table.

Mavra was perfect!!! Everything was quick and simple!!

Justin and will were very good to help and provide the assistance we needed and wanted. They were they were great

Leona was very patient and helpful as we searched for the right pieces for our new home.

Nick was awesome. We got a really good deal and couldn’t be more excited. This is a step towards making our new house feel like a home.

Nick was awesome and helped me find exactly what I needed. Big selection to choose from

Jon was a great help! He even pulled chairs around to the couch we were looking at. We will drove to come back to this Ashley for the great service! Thank you!

Nick and Mike were great help going above and beyond to get us the furniture we needed and love. Thank you!!!

Julie is ALWAYS AMAZING !! Knows the furniture and is always ready to help. I wait until she’s working because it’s always a pleasure !! The new store is just Beautiful and so relaxing to shop.

Patient, knowledgeable, pleasant to deal with. Yay Mike Hall.

Will was very professional and helpful, focused on customer service I and my lady will be back and highly recommend Will for your next purchase!!!

Paul was a excellent salesman. I will definitely be back and I will refer friends and family to here

Julie and Brandon were extremely helpful and patient while helping me buy a couch for my new apartment :)

Had a great experience with Will and he was very patient. Couldn’t have been more smooth and was awesome with recommendations!

Antonio was extremely patient and helpful with us. I would highly recommend shopping with both him and Ashley.

Antonio was great !!

Our salesman Will was very helpful and informed us of a 10% off sale. That was deciding factor on our purchase 👍

Antonio was amazing! Very friendly and helpful in finding the perfect sectional for our family.

Antonio has been sensational. We’ve been back twice and have purchased a bed and a sectional and have been extremely pleased with both. Will be back again.

Antonio was the best sales guy! We have come back and purchased from him twice. Very patient and helpful! Definitely recommend him!

Leona Reeves

Matt was helpful and worked with us to find the best couch to fit our needs.

Julia was fantastic. Helped me out with a beautiful solid wood bed at just the right price. Thank you!

Ashley furniture was a great experience for furniture shopping! Found so many beautiful pieces and Jimmy was so helpful.

John was a great help super friendly

The new store is beautiful and makes shopping very easy. Also our sales person Antonio Harris did an excellent job at answering all our questions and provided exceptional service from the moment we walked into the store. Would highly recommend asking for him when shopping there!

What a wonderful shopping experience I had today at the Daytona Beach showroom with my salesperson, Antonio. He couldn’t have been more patient, helpful and experienced. He knew his merchandise and took the time to do the comparisons between the two living room sets I was contemplating buying. He also went out of his way to schedule the delivery for my convenience and assured me if I have any problems or issues I could call him and he would be available to help. Antonio was extremely professional and an asset to your company. Thank you so much, Antonio!!

Paul was great, very informative and not pushy. Store is very nice with tons of options.

Great customer service very nice and respectful, funny and overall great store and very good prices awesome place definitely coming back and a big thanks to John for helping us get this amazing dinning room table!! Great place definitely recommend

Mike Hall was fantastic to work with. Make sure to ask him for him for all of your Ashley Furniture needs.

First, and last time shopping here. Pushy sales and yes, I did buy a couch and upon delivery realized it was too big for my space. I was informed by delivery person that I had 72 hours to return. I immediately called the store, asking about how to exchange for something different. It took over two weeks to get any response and I was told by email no refunds or exchanges, and that was it, could not get anybody on the phone to speak with

Great fast service from will

NICK IS AWESOME

Julie was so helpful! I had ordered two sofas and they ending not fitting. Julie was so kind as to assist me with the returns and finding something suitable. Will always use Julie at Ashely’s. Thank you!!

Antonio Harris helped me tremendously! Thank you Antonio for your help in the purchasing process definetly recomend 10/10

Paul was fabulous and very patient.

Will was awesome very helpful and understanding to finish the deal. Grateful for his help.

Mike H was amazing super knowledgeable and super helpful 10/10

Our experience at Ashley was easy and efficient. Matt was very helpful with our furniture purchase. Justin's extensive knowledge of his product was clear and helpful in finding a suitable mattress.

Matt helped us outfit our new home. He was knowledgeable and helpful. He figured out our preferences quickly and showed us options that fit our style and budget. Great experience and we were offered a discount, too. Highly recommend!

Wonderful helper people

Probably the worst service I’ve ever had. This place should be out of business.

Will was our sales person. He was really amazing. Did not hover or pressure us in any way! Great prices compared to other stores around! Highly recommend.

Will was great and very helpful.

Mavra was so helpful & patient with me & had a lot of knowledge about all their furniture

Paul was great! He sold us exactly what we needed.

Mavra great salesperson. Patient and knowledgeable

My family & I came to Ashley Furniture for various items for our new home. Upon arrival, we were immediatley greeted by Leona, a sales rep here. She spent close to 2 hours with us & could not have been nicer or more knowledgeable of each item that we looked at. The whole experience was stressfree and they also had a promotion going on the day of purchase. I highly recommend both Leona & Ashley Furniture.

Antonio is a good businessman, he is good at his job,he made us a good offer, a very good person.

Paul is outstanding ! He was kind and courteous and helped us with all of our needs . We will be back to purchase more because of him .

Paul was the reason we went forward with the purchase. His care and his availability beyond the first encounter gave us the confidence needed. We are very pleased and excited to add a quality patio set to our dream home.

Leona did a fantastic job for us! Informative but not overbearing. She helped us to understand all the discounts and financing options. In all, it was a great experience, and I will be returning in the future.

Working with Mike Hall was a relief and breath of fresh air. His friendly demeanor made it easy to communicate. I went to several stores and was happy he didn’t put any pressure to make a purchase. Mike greeted me with a warm welcome and was available when I had questions. I appreciated the space he gave me. I spent a lot of time in the store and was the last one to leave before it closed. Mike waited and was very helpful! I came back to work with him specifically and was able to furnish 3 rooms of my home! Ask for Mike!!

Julie was very kind, courteous, and knowledgeable

Fabulous experience working with Paul at the Daytona Beach Ashley Home Store to select new furniture and bedding for our new Florida home. He was knowledgeable, professional, pleasant and accommodating. He knew his products, demonstrated the furniture qualities and made making decisions easy. Highly recommend the store and Paul.

Was awesome and Will was very helpful.

The customer service person was extremely knowledgeable, very polite and pleasant to work with. I will be a repeat customer because of her

Great and efficient service, Mavra. I would like to see more wall decor in general.

Sales man Nick did a great job! My husband and I were very indecisive and changed our minds multiple times. He was very patient, answered our questions, hunted for end tables to match an entertainment center. Thank you, Nick.

I was greeted by Paul at the entrance. He was very friendly, welcoming, professional, and knowledgeable! He helped me select the best bedroom set for my guest room! Im very happy with my experience and purchase choice! Thanks!

Will is the best

Leona did a great job showing us around the store and answering all our questions. She was extremely patient and very knowledgeable about the product.

I walked in to the Ashley store and Daytona Beach and I was met with the sales representative Paul. My family and I had amazing experience and actually bought the exact couch we wanted. Paul was very informative and helpful and choosing our new furniture.

Very professional and helpful, especially the sales person Paul. Took his time to explain everything. Highly recommend this location.

Paul is cool, knew what he was talking about

Well, had not been to this store and I’m glad I went. I had been considering purchasing through their website. The young man that tried to help me was very nice and made the effort. However, I was shocked, beyond shocked actually at the extraordinarily poor quality of the furniture. It all looked lovely actually but, upon touching and examining the pieces I found everything to be so flimsy and poorly made that I couldn’t wait to get out of there. I even asked to see their most expensive pieces and they were just as disappointing. If you want decently made furniture try elsewhere. PS. A nightmare to get anyone to help you over the phone.

They had exactly what we were looking for! Process was easy and convenient with a quick delivery time. No complaints!

Antonio Harris took care of us from the moment we walked in thru final transaction. I had specifics in mind and he patiently scoped everything out. I walked out with exactly everything I wanted. He's the greatest. Ask for him when you go. Thanks, Antonio!

Matt was the best. He is funny and personable and helped us find exactly what we were looking for. They had more options and better prices than Rooms to Go next door. You'll miss Matt if you go to any other store after this. We came back just for him!

Justin at Ashley’s here in Daytona, was top tier, didn’t haggle us or run us down, allowed for us to shop at our leisure and got us great deals. We are returning Ashley’s customers 5 years in a row, and he has been by far our greatest representative! Attention to details and I am very particular when it comes to interior design. Thank you Justin for all of your help, I swear he could run this store with his eyes closed!!

Great experience..was looking for a matress. Mavra was a awesome. I was in and out easy process. Found a great matress for a good price

After waiting for my sofa for 2 and a half months, dealing with numerous mistakes and receiving the wrong item twice, I contacted customer service multiple times. Finally, I was able to speak with Joel Cedeno, a store manager at the Ashley's store in Daytona where I made the purchase. Joel went above and beyond to ensure that the correct item would be delivered promptly. I truly appreciate his exceptional assistance, which completely changed my perception of this experience.

Leona was amazing 🤩 she helped us find what we needed so fast. Than you for your help!!!!

Michael was great. No pressure at all.

Made it easy to choose my setup. Little too much pressure to buy but it’s no big deal.

Service was really nice Jon: was very helpful I got this love seat sofa in black I can’t be more happy ❤️yall come see Jon today if you looking for a good sale rep

Antonio was super knowledgeable and he helped me so much! No sales pressure at all and I got everything I came I. Looking for! Thank you so much Antonio and Michael for helping me out!

I am very happy shopping in Ashley Daytona fl, Jhon and his Manager was very nice with us. Great shopping experience in Ashley!!

The quality of Ashley Furniture is superb. Antonio makes furniture buying a good experience. Got my item damaged and technician came to put order for the parts. Did not receive it yet. No one knows when it will come.

I highly recommend Ashley Furniture. Ask for Nick. Our shopping experience was easy. He listened to our needs, and assisted us in selecting the perfect sectional for our new Florida room.

This is my second time shopping with Jon, he is fantastic, I absolutely recommend him. His customer service and all his knowledge really sets him apart. Come look for Jon he is fantastic!!!!

Jimmy salesperson was excellent no one here pushy at all Great service

Best price I ever got MIKE YOU THE BEST MAN 👍🏾👍🏾

We had a wonderful experience with John today. He was a great salesman showing us all options we were interested in. We were able to buy our bedroom set, dining set, den set, end tables, coffee table and rug all in one store, which was wonderful. The prices were good with discounts given to us. I would highly recommend the Ashley store and John was wonderful. He worked with us on all our interests.

I went to Ashley in Daytona Beach. Karey was so helpful in helping me search for my sleeper sofa. I will definitely shop with her again.

Jon did amazing!

Julie was great!!!

Great customer service. Jimmy was super helpful and very personable guy

Ms. Karey was absolutely incredible! She was very informative, kind and has a great sense of style. We were able to find everything we needed, thanks to her! We were Ashley customers before, and always will be, as long as Ms. Karey is here! Best service, hands down ⭐️⭐️⭐️⭐️⭐️

Antonio did a wonderful job.

Hiral helped us out at the Daytona store. She was very kind, patient and listened to exactly what we wanted. She helped us streamline our delivery so it was cost effective and as fast as it could be. Great in store experience.

Love shopping at Ashley Furniture. I’ve been coming here for years. Donald is fantastic, love shopping here with him , he definitely knows what the customer is looking for when they describe what they need for their home.

Hiral was very helpful, great shopping experience.

Antonio and Mikey were fantastic and made the process so easy. In and out in less than an hour!

The service is awesome!Matt walk me through the whole store and found the perfect item for my new house!Thank you for your help today!

We shopped for a dining room table & Will helped us pick the perfect one for us. He was very patient and knowledge. Thank you!

Karey was incredibly knowledgeable and informative. We greatly appreciated all her help!

Wonderful, as usual. Great quality products, great service. Chinwe is amazing, a wonderful and kind Ashley ambassador.

Matt helped us finally find the table we have been searching for endlessly for months. So helpful and informative. He was such a gem! Thanks so much!

Great experience. The store is beautiful and the associates are so friendly! Easy financing as well.

Recently got a couch with Michael and he was just excellent helping me out! I received my couch today and it was seamless!

We had a great experience. They are not pushy and allowed us time to just browse. Karey Schreck was informative and helpful.

We had a wonderful experience buying furniture today, Hiral was very patient with all of our questions & us changing our minds many times. She was very attentive to all of our needs & I would definitely buy from Ashley again because of the wonderful customer service we received.

Julie was amazing so very helpful would highly recommend her top notch service. Cathy

Nice

My first time at Ashley, was coming in to browse around, Paul greeted us at the door, introduced himself and took us around the store and also gave us space and time to look without any pressure. Paul is a great sales person. I ended spending more than originally planned because he made it so easy.

(Translated by Google) Good attention from John! Very kind. (Original) Buena atención de parte de John! Muy amable.

Mavra was really great! She helped us build our wishlist for all of the furniture for our home. We are under contract currently so we will be coming back in a few weeks to finish our purchase! She was very nice and knowledgeable and we will be back to see her!

Jon was excellent thank you very much for helping me 😊

Paul was very knowledgeable and courteous!! AWESOME experience!!

Julie was absolutely wonderful! I came in undecided. She was very patient and helped me figure out what I wanted and made it fit with what I needed. I recommend anyone who’s remodeling or buying for the first time to stop in and ask for her. You won’t be disappointed!

Karey Schreck. Very Helpful. Very Professional. Love The Attentive For The Little Things ... Thank You Karey Look For At Ashley At Daytona

I am extremely disappointed with Ashley Furniture and their handling of my recent purchase. I spent over $4,000 on bedroom furniture, ordered on August 4, 2024, and it was delivered on August 14, 2024. To my dismay, one piece was cracked in half, and the dresser drawer wouldn’t close properly. I was assured a replacement piece would arrive on August 21, 2024, and someone would call to fix the drawer. Come August 21, there was no call about the drawer, and the replacement piece was delivered—only to be cracked in the exact same spot as the original. This meant I had to take two half-days off work for defective furniture deliveries. Things went from bad to worse. On September 11, 2024, I was scheduled to receive a third piece. That morning, I was told the piece was unavailable. Then, about two hours later, I was informed the truck was on its way. I rushed home, only to find out an hour later that there was no truck coming. As of September 13, 2024, my dresser is still not fixed, and the replacement piece is still not delivered. On that day, I received a phone call saying, "Your furniture was delivered. If you have any questions, please contact corporate," but there was no return call or resolution provided. I’ve called countless numbers provided by Ashley Furniture, only to be hung up on or told I need to speak with corporate, with no resolution in sight. The store’s phone number doesn’t work, and I am left feeling frustrated and abandoned. This entire experience has been a nightmare. I am ready to demand a full refund and take my business elsewhere. I highly advise against purchasing from Ashley Furniture if you value customer service and quality

(Translated by Google) Matt was very kind, patient and a great salesman, he tried a lot with us even though he didn't speak Spanish. Michelle was also very kind and cordial with us. It's good to know that they have great employees and servers. Thank you both so much God bless you 🙏❤️ (Original) Matt fue muy amable, paciente y un gran vendedor, se esforzó mucho con nosotros aunque no hablaba español. También Michelle fue muy amable y cordial con nosotros. Es bueno saber que tienen excelentes empleados y servidores. Gracias mil a ambos Dios los bendiga 🙏❤️

Nick was excellent today! We have searched everywhere & found the right price and set we were looking for! Outdoor patio will look amazing✅thank you Nick!

Great service!!!

If you are looking for an attentive, knowledgeable, and genuinely interested person in helping you find the perfect furniture for your home, MICHAEL is the guy. My parents and I had the best experience with him, he answered all our questions and provided helpful suggestions without being pushy. Simply the BEST. Thank you Michael. Btw we walked out with a beautiful dinning room.

Great service,store looks very nice

John in customer service is outstanding!! Made our purchases effortless!! Thx Ashley!!

Jon was great I will be back to finish decorating my house . Went over & beyond to help me and my brother out

Antonio Harris was the best salesman to deal with and made the process so easy and comfortable!

Antonio did a great job helping us find furniture and explain options available. Thanks for the great help!!

Will was amazing. Knew his floor so well and help me through my tough decision on what couch would fit perfectly into my space.

Will was great

Great experience! They had a wonderful selection. Will helped us find the perfect living room set. No pressure and he was very patient with us. We’re very happy with our furniture.

Salesman Jason was Great with an awesome selection of furniture and Great Prices.

Will was extremely helpful. Not pushy at all. Knows his job perfect.

Leona was extremely patient as well as helpful today ! I would highly recommend asking her to help you navigate the new store.

Great customer service. John was a great help picking out some new furniture

Antonia was an AMAZING salesman . Friendly very prompt. I a great experience

Matt was great. Knowledgeable about the product and got my sale completed with no issues. Will definitely come back to see him for my next home furnishings.

Donald Beckler was amazing!!! Not pushy, allowed us to take our time and talk between ourselves and find the perfect pieces with always being with in eye contact to answer any questions!!!!!

Julie Lauer is wonderful, very personal and a pleasure to be around. We have purchased a new living room set & dinning room set with her assistance. We appreciate her patience and guidance! Will be using her each time we are looking for furniture!!

Paul is awesome, very efficient and accomodating! Excellent costumer service! The new store is huge with a lot of choices!

Thanks Matt. It was great!

Antonio Harris was the best ever.

Jimmy was amazing, very helpful and knowledgeable! We definitely recommend asking for him and we will be returning!

Jimmy was great!!!!

The store is very nice. John helped us and was friendly and very helpful. He answered all of our questions. We would shop here again.

UPDATE: A huge thank you to Michele and the store manage for rectifying this situation. Michele, much appreciation for contacting my aunt and helping her. I am sharing this for my aunt. PLEASE BE ADVISED of their POOR customer service!! After seeing what my aunt has went through with Ashley furniture in Daytona Beach, FL, I feel they took advantage of her due to her age, disability, and maybe thinking she would not share the information online, so I am advocating for her! "I purchased a sofa, love seat and glider accent chair on July 27, 2024, that was delivered on August 8, 2024. With me being handicapped and needing to walk with a walker, I immediately went to the store as soon as the opened on August 9, 2024, to ask to replace the sofa for another love seat since I could not walk through my living area due to the couch being much larger than expected in my new home that I had just downsized to. The store manager told me the decision was up to headquarters and wrote up the request to exchange the sofa for another love set and emailed it to them. Immediately the request for me to exchange the larger couch for a loveseat was denied. About a week later, corporate called and asked me to send pictures. I sent pictures showing my walker did not have adequate space for me to walk through. I had to contact them on Thursday, August 22, 2024, to know what corporate had decided. They again denied me to exchange the furniture. I was told Ashley would not take back or exchange furniture once it was delivered unless it was damaged. The difference in cost was only $50, and no one had even set on it. Per Ashely furniture return policy, “In order to receive the full amount of the refund described in this Return Policy, all item(s) must be:n new/unused condition”, so I am unsure why they are not working with a loyal customer for many years. I put a cover on it as I told the store manager I would do and do not have any animals or do not smoke.  I realize I should have measured before I purchased it, but I really thought the furniture would fit in the area. I had planned on buying a dining room set, but I will not purchase anything from Ashley furniture again. I have been a customer for many years plus I purchased a living room and two bedrooms from them ten years ago.  To me this is very poor customer service and people should be aware of this."

Justin was amazing. He took time to help us pick the perfect furniture for our family.

We recently moved to a smaller beachside bungalow and needed a much smaller living room set. We shopped at different places being shown much more couch and size than we need, left with the idea of ‘we know we can always come back.’ Then we went to Ashley’s. Wow, super impressed! My family & I were greeted by Mavra McCann, what a delight. To say she understood the assignment is an understatement. She joyfully showed us items that would work in our small space. Mavra also helped us move a sectional piece out of a floor model to see if it would work in our space. To us that went above & beyond what was necessary. She chatted with us while finishing our order and was so kind & friendly. Because of her, I believe Ashley’s will always our first choice when furniture shopping. Thank you Mavra, I hope you always enjoy our little beach town.

John was very helpful and full of knowledge of all the rooms we were buying. He was very patient in me not knowing what I really wanted and pointed out the things I didn't thing about buying and was happy he did! He has an eye on how to set up the rooms.

Great service from John J. He went above and beyond to show me what I asked for! I love my new sofa!!

I had a super fun and pressure free experience purchasing my new living room and dinning room furniture with the help of Hiral. Highly recommend.

I came in looking to furnish my new home. The store was clean. Staff was friendly and not pushy. Justin was Amazing! I will always go back to him. The sales Manager was equally nice. The reason for the 4 stars is the first people who did my delivery didn't put handles on something. A door was damaged on something else. I didn't accept a piece of furniture as it didn't fit. That same piece of furniture was scheduled to be delivered 2 x. I'm still waiting for my account to be credited. There are definitely some kinks with getting their products to the customer. Hopefully that will get worked out soon.

Mavra McCann was very helpful in our decision making process.

Beautiful new store! We went to look and ended up buying 2 pieces in the high-performance fabric. Jon was an excellent sales person, he was helpful without pushing us one way or another.

Jon-Jay was very helpful and took the time to show us all of the options in what we were looking for. We found the sectional we were looking for and the checkout process was smooth.

John was amazing, and patient he made sure that I was totally comfortable with my purchase

Went in to Ashley’s Furniture on Sunday looking for a bed and a shelving unit. Leona was friendly, curious and very helpful showing me the products available. Thank you for making the overwhelming process run smoother. Go in an and see Leona today!

Mavra helped me find a bedroom set for my son. She is by far the most helpful person I’ve met in my furniture search. She made the experience great and individual. It is the main reason I decided to come back and forgo other furniture stores. Her customer service is exceptional. If you are looking for a knowledgeable and caring experience, I would highly recommend Mavra.

Never received my item. Nightmare getting through to the store. You may want to post the actual time you open.

I recently had the pleasure of working with Jon, an employee at Ashley Furniture, and I must say, he exceeded my expectations. From the moment I walked into the store, Jon was incredibly respectful and attentive. He patiently answered all of my questions and helped me find the perfect furniture for my home. What impressed me the most about Jon was his exceptional customer service. When I encountered a problem with my payment, he didn't hesitate to take charge and resolve the issue swiftly. Not only did he fix the problem, but he also went above and beyond by personally calling me to keep me informed of the situation. Jon's dedication and problem-solving skills truly made my shopping experience at Ashley Furniture standout. I highly recommend Jon to anyone in need of a knowledgeable and helpful employee. Thank you, Jon, for your outstanding service!

Michael Hall was fabulous, his genuine concern for the customer. He made out visit very easy. Highly recommend Mike for all.your furniture needs. Great experience!!

Jon Castro was helpful and extremely knowledgeable. Made this easy!

After writing my original review on how great the store was I dont want to take away from my rep Hital she was great but the customer service of the rest of the store and company are horrendous!l and that is putting it nicely! I have been lied to multiple times, put through the ringer getting transferred here then out the country, store wont pick up, all they can do it out in tickets, blame it on the hurricane, ect. When this has been going on since AUGUST! This is all for a piece of furniture that their own delivery team broke when taking it off the truck! This is just one of the many mistakes that delivery drivers made!

This car is the best Ashley furniture store I've been to! Mavra McCann was awesome. No pressure and very knowledgable!

We went into this store for 1 piece of furniture that we saw previously. Out of the gate we were "approached" immediately. This is pretty typical of furniture stores that have NOT grown to provide better training for salespeople. We didn't want to be followed but was told the district manager was here so he had to follow us or get a new job. Really? Ashley should train their staff to be available but not hover so obviously. Also, we were told they have free delivery but the system wasn't working so we couldn't get free delivery. I repeat myself, REALLY? Either don't mention it or get a manager to override the system. With buying what we wanted we were still left with a bad soipping experience and doubt my future return here.

Stopped in while driving from St. Augustine to Orlando and Mavra helped us look at bedroom sets in multiple price ranges and answered any questions we had. She made us feel very welcome. Beautiful new store and we enjoyed our visit!

Great customer service with Mayra McCann!! So patient and awesome. I will be back

I had the best furniture buying experience here at Ashley Furniture in Daytona. My sales associate Jimmy was so helpful and very professional. He was able to show me all the current sales and saved me hundreds of dollars. I highly recommend!!

Purchased in Daytona with Mavra M, she walked me through the process to make sure I had everything I needed for my purchase. Helpful and informative. Great service

One of the best furniture shopping experiences! We were greeted by Will when we walked into the store. He told us exactly where to look and gave us space to find what we were looking for. He helped us configure the sectional to exactly the way we wanted. Will is the best! I highly recommend asking for him if you are going to Ashley!

Mavra was wonderful and this new store is beautiful

Love the new store ! A major improvement from the old location. The staff is very accommodating and helpful. Our sales associate Mariam Hammoud was on point and very knowledgeable about what we were looking to purchase. We ended up changing our mind and making a bigger purchase. No issue what so ever and the ease of the transaction was very easy and stress free. We will definitely be returning . Outstanding customer service Mariam Hammoud. Actually we returned today , same day we did this review 7/27/24, and bought more furniture with Mariam Hammoud. I requested her as soon as we walked in the door. Mariam is outstanding at what she does in your store . She's very kind and went above and beyond today. And Michael , the sales manager , was a great help today as well on the second purchase. Everyone is so pleasant and friendly ! I will definitely recommend Ashley's as the place to go for outstanding customer service and the place to go for their furniture needs.

Antonio was great to work with!

Antonio was our guy n he did a great job with us .. explained in detail n helped in every way he can . .. very happy with our purchase

Jeff was awesome. Not pushy. Gave us plenty of time to look around and make our decision.

I like the Ashley Stores variety of styles. They also have better prices than some of their close competitors. And they give a military discount which some others don't. I appreciate the friendly, helpful yet not pushy service we received.

We bought our furniture set just 10 days ago and they delivered our furniture 8 days ago. We saw the same furniture on Amazon a lot cheaper, so we decided to go into the store cause their website says they price match. They have the identical items on Amazon and clearly did not honor their Price match guarantee that says they will price match within 30 days. We figured they would keep their word and did not. We are not happy customers.

Everyone was very nice and helpful. Prices did not seem like much of a sale to me.

Will the salesman was awesome! He helped me so much! I brought in my friend and she bought a sectional off of him and went on and on about how friendly and how he helped her so much! So if anyone out there wanting to buy something make sure you ask for Will! He is Awesome!

This is the most unorganized furniture store i have ever dealt with. Waited 4 times for delivery and then called delivery, oh, its not coming today, it’s backordered. Seriously. I was due to get a credit for the inconvenience i am still waiting 6 months later, even after repeated phone calls. Tried to give them the benefit of the issue and bought matching additional pieces. Delivered today, supposed to be assembled and its not. Another phone call to Daytona store and as usual no answer and goes to customer service. Told this rep the issues of both problems. Assured me she would call back within 24-48 hours. If i could give this store a negative number rating i would. Go to any furniture store besides this one.

Very helpful throughout the whole process.

We came into the store looking for a recliner/ loveseat set. And ended up buying a whole living room set. 2 days Pryor to delivery I was looking for a couch cover and found our set on Amazon for $1,300 less than we paid. It says on their website 30 days price match guarantee. The store manager said not after the sale. Do not shop here they do not keep their word! Buy from Amazon it’s cheaper.

Antonio was great today thank you

Antonio greeted us at the door and was ready to help us. I appreciate how friendly & helpful he was. With his help, we were able to get EVERYTHING that we needed!

Came in looking for bar stools, ended up with 3 and a full bistro set. Our sales rep Hiral was super accommodating and got us a great deal. They're having a wonderful moving sale, so check it out before it's gone. Great deals and floor model discounts.

Hiral Shah was very knowledgeable and extremely kind. It was a pleasure to purchase furniture from her.

Furniture supposed to arrive 7/10 by premium delivery… $200. Corporate supposed cancelled my order which I had already paid for ($2200). Called and said they need to verify my information?! So you have my money and I have no product or resolution.

Mavra was a delight to work with. She helped us find the perfect bed for our new home. I highly recommend visiting her at the Daytona location.

Another great experience at Ashley Furniture. Our salesman Justin did a great job getting us the info we needed, assisted us in putting a room together, and scheduled deliver to meet our busy schedule. We will keep coming back and will always ask for Justin!.

Got a bed-sofa here with the help of Will (definitely ask for him!!). He was very knowledgable and professional and told us every detail.

It was an incredible opportunity to get some nice pieces of furniture at an incredible price. The sales person was very helpful especially after knowing the exact look we were going for in our new home.

Nick was wonderful. We went back and forth on a bunch of different options and finally got what we wanted and a good price

Great selection and quality. Great service!

Mike did a great job selling my husband and I a Sofa Bed Couch for our new Den! Also found some accent pillows on sale! Whoop!

I purchased a chair today at the Daytona store. Mike Hall was my salesman. He was super friendly and showed me lots of options. I'm very happy with my purchase as well as the service I received from Mike. Will definitely go back.

Very happy with purchase and Manager Mickie was extremely helpful!! He was above and beyond to help with my purchase!!!Highly recommend Ashley Daytona!!!!👌👌👌👌