Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Daytona Beach, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Here at the Ashley Store in Daytona Beach, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our experienced customer service team who provide an unbelievable selection, style, and value for mattresses and furniture. We have been your go-to furniture and mattress store in Daytona Beach since 2010. Our dedicated and experienced Store Manager, Craig Hanson, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of home furnishing and mattresses. At the Daytona Beach, FL Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area across from Home Depot on the corner of Williamson and the International Speedway. For those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Purchased in Daytona with Mavra M, she walked me through the process to make sure I had everything I needed for my purchase. Helpful and informative. Great service
One of the best furniture shopping experiences! We were greeted by Will when we walked into the store. He told us exactly where to look and gave us space to find what we were looking for. He helped us configure the sectional to exactly the way we wanted. Will is the best! I highly recommend asking for him if you are going to Ashley!
Mavra was wonderful and this new store is beautiful
Love the new store ! A major improvement from the old location. The staff is very accommodating and helpful. Our sales associate Mariam Hammoud was on point and very knowledgeable about what we were looking to purchase. We ended up changing our mind and making a bigger purchase. No issue what so ever and the ease of the transaction was very easy and stress free. We will definitely be returning . Outstanding customer service Mariam Hammoud. Actually we returned today , same day we did this review 7/27/24, and bought more furniture with Mariam Hammoud. I requested her as soon as we walked in the door. Mariam is outstanding at what she does in your store . She's very kind and went above and beyond today. And Michael , the sales manager , was a great help today as well on the second purchase. Everyone is so pleasant and friendly ! I will definitely recommend Ashley's as the place to go for outstanding customer service and the place to go for their furniture needs.
Antonio was great to work with!
Antonio was our guy n he did a great job with us .. explained in detail n helped in every way he can . .. very happy with our purchase
Jeff was awesome. Not pushy. Gave us plenty of time to look around and make our decision.
I like the Ashley Stores variety of styles. They also have better prices than some of their close competitors. And they give a military discount which some others don't. I appreciate the friendly, helpful yet not pushy service we received.
We bought our furniture set just 10 days ago and they delivered our furniture 8 days ago. We saw the same furniture on Amazon a lot cheaper, so we decided to go into the store cause their website says they price match. They have the identical items on Amazon and clearly did not honor their Price match guarantee that says they will price match within 30 days. We figured they would keep their word and did not. We are not happy customers.
Everyone was very nice and helpful. Prices did not seem like much of a sale to me.
Will the salesman was awesome! He helped me so much! I brought in my friend and she bought a sectional off of him and went on and on about how friendly and how he helped her so much! So if anyone out there wanting to buy something make sure you ask for Will! He is Awesome!
This is the most unorganized furniture store i have ever dealt with. Waited 4 times for delivery and then called delivery, oh, its not coming today, it’s backordered. Seriously. I was due to get a credit for the inconvenience i am still waiting 6 months later, even after repeated phone calls. Tried to give them the benefit of the issue and bought matching additional pieces. Delivered today, supposed to be assembled and its not. Another phone call to Daytona store and as usual no answer and goes to customer service. Told this rep the issues of both problems. Assured me she would call back within 24-48 hours. If i could give this store a negative number rating i would. Go to any furniture store besides this one.
Very helpful throughout the whole process.
We came into the store looking for a recliner/ loveseat set. And ended up buying a whole living room set. 2 days Pryor to delivery I was looking for a couch cover and found our set on Amazon for $1,300 less than we paid. It says on their website 30 days price match guarantee. The store manager said not after the sale. Do not shop here they do not keep their word! Buy from Amazon it’s cheaper.
Antonio was great today thank you
Antonio greeted us at the door and was ready to help us. I appreciate how friendly & helpful he was. With his help, we were able to get EVERYTHING that we needed!
Came in looking for bar stools, ended up with 3 and a full bistro set. Our sales rep Hiral was super accommodating and got us a great deal. They're having a wonderful moving sale, so check it out before it's gone. Great deals and floor model discounts.
Hiral Shah was very knowledgeable and extremely kind. It was a pleasure to purchase furniture from her.
Furniture supposed to arrive 7/10 by premium delivery… $200. Corporate supposed cancelled my order which I had already paid for ($2200). Called and said they need to verify my information?! So you have my money and I have no product or resolution.
Mavra was a delight to work with. She helped us find the perfect bed for our new home. I highly recommend visiting her at the Daytona location.
Another great experience at Ashley Furniture. Our salesman Justin did a great job getting us the info we needed, assisted us in putting a room together, and scheduled deliver to meet our busy schedule. We will keep coming back and will always ask for Justin!.
Got a bed-sofa here with the help of Will (definitely ask for him!!). He was very knowledgable and professional and told us every detail.
It was an incredible opportunity to get some nice pieces of furniture at an incredible price. The sales person was very helpful especially after knowing the exact look we were going for in our new home.
Nick was wonderful. We went back and forth on a bunch of different options and finally got what we wanted and a good price
Great selection and quality. Great service!
Mike did a great job selling my husband and I a Sofa Bed Couch for our new Den! Also found some accent pillows on sale! Whoop!
I purchased a chair today at the Daytona store. Mike Hall was my salesman. He was super friendly and showed me lots of options. I'm very happy with my purchase as well as the service I received from Mike. Will definitely go back.
Very happy with purchase and Manager Mickie was extremely helpful!! He was above and beyond to help with my purchase!!!Highly recommend Ashley Daytona!!!!👌👌👌👌
We had the best service possible from Nick - casual - no pressure - alot of information, suggestions, details of furniture and ease of purchasing. The quality is excellent!
Our sales rep Hiral Shah did an outstanding job of getting exactly what we wanted at an amazing price. Thanks so much,!
Mavra Mccann was exceptional right from the start
Justin Ward was an outstanding sales advisor. This is our second time purchasing Ashley's furniture through him. The first time was in March the second was in late June. We are pleased with the quality of the furniture and Justin's helpfulness and knowledge of the products.
Awesome, Awesome
Justin was awesomw! Very polite and helpful!
Hiral was so professional, patient, and thorough in the selling of our furniture and mattress. Thank you so much for the assistance. We had a great time shopping.
Matt was very helpful, patient and personable in helping us make our decision with our sectional sofa today at Ashley's in Daytona Beach.
Will was very attentive and professional. 10/10
Will was great!
Mavra was awesome. She was a great help!
Nick was awesome, he gave a solution for everything we didn’t even have a second to form a question before he gave us a great answer. Miraculous service
Mavra was great. Very friendly and not pushy.
Julie is an amazing associate. She made buying my bedroom and patio furniture easy! She was super friendly and helpful!
I love shopping here and doing business with you all. I have been buying ALL of my home furniture from Donald, in Daytona Beach, for years now and every time has been a great experience. I will not shop anywhere else for my furniture as long as Donald still works there
Marva was wonderfully helpful!
Mavra is an amazing sales person. We've bought many times from her. Please ask for her and she will take good care of you!!
We ordered two desks and a bed, although easy to put together, three of the desk drawers pieces had the holes drilled incorrectly and we had to drill the correct hole locations to put the drawers together.
And Tony was phenomenal. I truly enjoyed his customer service. He’s very professional and if I had to come back to Ashley again, he would definitely be the person I’m looking for.
Great customer service. Leona was a great listener and really gave me some options that were going to meet my needs. In the end we got pieces of furniture that we really needed and were actually useful
Mavra was very helpful and patient very nice
Antonio Harris was the most amazing professional we could have asked for. Antonio made the process seamless and enjoyable. Thank you for this wonderful experience!!
We had such a great experience because of Chinwe. We just came in to browse quickly but found with all of Chinwe’s help that we were able to find a living room set and a tv stand. Prices were good and we will definitely be returning for additional furniture. Ron and Olga
Our Sales Associate was Chinwee. She was very pleasant and helpful. She asked us what we were looking for and led us to the furniture that most suited our needs. She then gave us time to look around on our own. She checked back with us to answer any questions and was able to locate other items that we asked about. We ended up buying what we wanted and left the store happy about our purchase.
Awesome experience!
Update: Table is being replaced. But it is taking two weeks to get here. I explained our situation that we have to go back home for various reasons. Now my husband has to fly back and rent a car to get a table delivered. If i went to your store today and ordered a table as a new customer i would have it in a couple of days. Also i was told saturday and Sundays are blocked for deliveries when our first table was delivered on a Saturday. Horrible customer service except for Michelle who works at the desk in the store. So my review is no longer here. But I was told to email Ashley furniture to attention of Joe G. His response was I cannot over ride any decision made. WHAT DECISION WAS MADE??? MY table is 3 weeks old and I have a 5 year warranty with Reguard and a one year warranty with Ashley. Regurard says it's defected. ASHLEY says not our problem. Again Do Not buy here.
Hiral was very helpful, she was very knowledgeable with all items we purchased and very patient. We bought a bedroom set, dinning room table, banquet cabinet, lamps, sectional couch and a large free standing mirror. We will be back. Thank you so much for such great customer service.
Mavra is super helpful!! It was a wonderful experience!
Very courteous and helpful. We are glad we went to Ashley after visiting several other stores.
Mavra was wonderful and helped me with what my daughter and I wanted. Thanks
Mavra was the absolute best she was patient and took time and made suggestions when we could not decide. We will definitely work with her again.
Antonio was an amazing sale person 👏 that was very educated on what we needed. Also knew the ins and outs of his store. Thank you Antonio for all your assistance.
Antonio, thank you for your patience. No pressure and great suggestions. Looking forward to my future purchases.
The best place to buy everything we need for our new home. Thanks Jeff
Jeff was amazing, very patient and helpful with our purchase.
Hiral! Was very helpful !
MAVRA!!! Go to Ashley to get your furniture and make sure you ask for Mavra to help you. She helped me fully furnish my apartment from start to finish, every detail! She is so patient, listens, and guides you every step of the way. Thank you for making my move so easy and for making my apartment beautiful!
Hiral was a huge help and took care of everything!
The sales rep was very patient, cordial and helpful.
This is ridiculous no one has had the decency of confirming that my order is going to be delivered I have left messages and have not received any reply
Excellent customer service from Jeff. I made multiple trips, he let me shop and checked in with me. Once I decided, I waited till he was working to purchase my furniture. He explained how it was made, the materials, and no pressure
Found the exact lamp I wanted at the Ashley furniture website and drove from out of town to purchase the lamp. When I walked into the store I was immediately greeted by an older woman that asked what I needed. I said I’m looking for a “corner lamp” she said “WHAT!?” I said “you know a lamp that stands on its own in a corner or behind a couch. And she said “No We don’t have those” “you don’t sell lamps?” “No” she said. It was also how she said it. Like I wasn’t worthy of being in her store. I was suprised as I drove here specifically for something they advertised. So, frustrated I got back in my car, looked it up on the website and there it was. Went back in and showed her the picture and she walked me right to it. Lost sale. I was going to buy it but she wasn’t making a commission off of me
Really happy with this experience. Been looking for awhile for a new living room set, Ashley has always been in the running. Went back a couple of time before settling on the Durapella set (since I have a big dog who loves to sit on the furniture). Matt was my associate. Mike is the assistant manager who helped get me the best price. Coordinated a delivery time, a few months away...really pleased.
Went to Ashley after doing some homework. To get furniture for our grandfather's new mother daughter suite. As soon as we walked in the door, I was greeted by Mavra. She was incredibly helpful, providing everything we needed to make an informed decision. based on the choices that we had made online. She showed us the furniture in person so that we could look at dimensions, test the firmness of the mattresses, and let us know of all the options that were available for the particular products. She didn't hard sell or upsell anything. She did ask if we wanted to look at dining room furniture as well. We hadn't come there for that, but we went with her to look anyway and found some things that we may purchase soon. Overall, it was an incredibly positive experience. When a salesperson makes you feel at ease instead of overwhelmed and pressured, it's a great thing, and it's rare. That's exactly what happened here. Photo is of Mavra next to one of the items we purchased today.
Mavra was very patient and helpful.
Mr. mickie and matt were excellent help! Everything I needed was quick and amazing.
Everything was quick and efficient. Matt was amazing and so was Mikey.
Michael, Matt and Michelle excellent service and great costumer service
Mike Hall was very awesome! Incredibly helpful, very knowledgeable and friendly from the moment we walked in the door! Absolutely no pressure and took us to exactly what we were looking for!
Had a great experience and our advisor explained everything very well and made it a great experience
Mike Hall was amazing and a tremendous help. Had a great experience.
Nicholas was great! No pressure but helpful.
Mavra was very helpful!!!!
First time shopping for a couch. Mariam helped us from the moment we walked in. She did an amazing job of explaining and answering and questions we had. 10/10 experience!
My wife and I were in the market for a couple of recliners and a queen size bed frame, so we swung into the Ashley Furniture store just off North Williamson in Daytona. We were greeted by one of their sales staff, Mike Hall. He asked if we were looking for something in particular, then told us where to locate the furniture within the store and how to navigate their pricing placards at each furniture grouping. He offered to accompany us, but when we said we were just looking, he simply said, "If you need me, I'm here all afternoon." We really appreciated his no-pressure approach. Eventually, we settled in on the items we wanted to purchase amongst their huge inventory. Mike pulled together the paperwork, including the sale pricing and delivery schedule. The store is very clean and laid out well. This is the second time we've purchased Ashley Furniture in the past six months and are satisfied with the quality of their furniture relative to pricing. Thank you Darryl & Christy
Moving out & stopped into Ashley’s to look at things in person. Mike H welcomed us & we made the entire purchase. Great customer service fast & professional. I’ll update you on our purchase when it’s delivered.
Mike Hall in Daytona was extremely knowledgeable about all the products we we’re questioning and even more helpful when it came to our purchase. Our experience was quick and easy and we will definitely go back for any future needs.
Antonio and Mike gave us great customer service. Be back soon!
Mike was excellent at getting me in and out,wonderful…
Matt was great!
Amazing customer service. Dealt with several changes in the fly and very patient. We are very happy.
Antonio was great🤗
Wish I could give 5 stars plus rating! Julie Lauer greeted us with a big smile and friendly greeting. We had looked at Ashley’s website and had a pretty good idea of what we wanted.as far as living room and dining room furniture. Julie showed us another sofa option that was better than what we originally envisioned. We wanted everything to co-ordinate but not be matchy matchy, Julie’s suggestions and professional knowledge hit that target spot on. Thank you, Julie, and Ashley for helping us make our house a home.
Unhappy with overall shopping and follow up experience.
Matt was great! Wonderful customer service!
Mariam was the most helpful associate I have come across trying to buy furniture she was so kind and honest!! I appreciate her help more than she knows!!
Very nice guy not pushy like most got in and out quick on purchase of living room set antonio was very good
Great experience with Mariam , I had so much fun shopping 🛍️ with her ♥️
Jeff was such a great help. He literally carried a chair around the whole store to make sure that shade of wood matched the coffee table we liked. Amazing service. Definitely coming back next time we need anything else.
Jeffrey Grimm was fantastic. Extremely helpful took his time with us gave us great advice. He helped us make some good decisions. We ended up buying more than we came in to buy it was avery pleasurable experience and we highly recommend.
Mavra was very helpful and patient with my constantly changing mind!
Mariam is excellent help and ver knowledgeable about the items available in the store
Mavra was easy to work with and very helpful.
Jeff Grimm awesome amazing experience
Mavra McCain was very attentive and helpful
We have used Ashley as our go to place for new furniture since moving to central Florida. Their selection is extensive and exceptional and their prices are very fair. First and foremost, however, the salespersons are great listeners who will show the customer what the customer wants.We continue to use our extraordinary salesperson, Karey Schreck, as she understands our needs and is a genuinely nice person who makes us comfortable and confident in our choices. Ashley is the answer to our furniture needs.
We are always treated well when visiting Ashley. Today was no different. Thank you so much to Mariam for making the purchase of our new living room furniture a pleasant experience.
Jeff G. Did a great job in the sale of my furniture. He was knowledgeable in the feature and benefits of my purchase Good job Jeff G
Matt and Mikey did awesome
Will was awesome and very helpful. He did not pressure us at all! Will buy from Will again! Thank you
Mike was absolutely wonderful to work with, he was quick to answer all of our questions and was just a delight! 5 star Experience for sure
Very happy. Matt help me and my wife find a good deal on a sleeping sofa. He was very patient and kind.
I purchased a California King bed from Ashley Furniture, and it has been a nightmare. The bed's side rails, footboard, and wood slats broke, and despite having an insurance claim approved, the error in my receipt listing these parts at $0.00 has left me stuck. Michael Perez, who handled my purchase at the Orlando store, made the error and is now working at this location. Melanie Hernandez and Sarah Ziera have been unresponsive and unhelpful in resolving the issue. Months later, my bed is still broken. Ashley Furniture’s customer service has been appalling, and I demand a resolution or a full refund. Avoid at all costs!
We came in a few weeks before we actually ordered what we needed just to see what they had to offer, and we were greeted by Hiral Mehta she was very quick to get us in the right direction where we needed to be. We came back today a few weeks later and she remembered us and again greeted us with a smile and great hospitality. If we ever come back to buy more furniture she will be the one that we will go through.
We came in to see the sofas. We bought a beautiful sofa recliner. Karey Schreck was our sales person. She was exceptionally knowledgeable and friendly.
This place is a joke. Customer service is terrible, we waited over a month before we decided to cancel our order after they decided to reschedule our delivery date a few times.
Viral Mehta was very nice, and did an awesome job with helping us.
My experience with Michelle wonderful. She help me through the whole process.
Great customer service! Karey Schreck was awesome she patient and helped a lot.
Just place an order with Nike for new counch everything went good
Matt was amazing!! Definitely recommend him he found us an amazing deal and we were able to furnish our whole living room and even get a new mattress and still spend under $3,000. If you’re on the lookout for furniture come see Matt he’s the best!!!
Karey Schreck is amazing! We're outfitting a new home and knew we'd find the perfect furniture at Ashley! Karey is not only very knowledgeable, but she has been extremely friendly and we are so glad to have her as our furniture guide. Thank you Karey!!!
Great customer service, Mavra McCANN went above and beyond to help us 👏👏 ask for her when you are ready to buy furniture, she is the best!!
Very pleasant, treated us well
Matt was awesome! I can’t wait to go back and get every thing he recommended. Very patient and understanding.
Karey Schreck was very patient and helpful!
Found a new sofa with the wonderful help of Hiral. Thank you so much!
My wife and I have been to many furniture places in our area and Ashley's is really our "go to" place. First of all a HUGE shoutout to sales consultant Mike Hall for helping us in every step of the way to furnish our home. Currently Mike has helped us to purchase two of our bedroom sets and a living room set as well. If you want a place to go without the feeling of getting hounded as if you were walking on a used car lot, then this is the place to go and ask for Mike Hall!!
Great customer service from Mavra and Matt. They were very helpful with not only helping select the correct living room sectional and with the closing of th sale. Thank you both!!!
Maria was super patient with me and offered me superb customer Service! She was very nice!!
Everything began with Hirai Mehta. Ms. Mehta was our initial contact through the door of Ashley Furniture. Without her experience on the show room floor and her knowledge of multiple brands and labels, I feel my experience shopping for furniture would have been very challenging and overwhelming. Ms Mehta ability to hear me on how I was attempting to decorate and purchase furniture for a master bedroom, dining room and living room and her complete understanding of the look I was going for was invaluable. Once we looked at a few pieces she confidently lead me on an amazing journey of possibilities. The quickness of her navigating the floor and ipad was amazing. Once all complete, I felt very satisfied with her professionalism and believe my experience was greatly decided by Ms Mehta. Thank you so much for your time and kindness.
Mavra McAnn met us at the door and provided excellent service, answering all of our questions and providing warmth to the experience. She is enhancing the Ashley brand every day.
Mavra mcCann was fast…super helpful and efficient. Help us find the perfect outdoor patio set.
Mavra has helped us with our selections on a few occasions… Would definitely recommend her!
Matt was very helpful and friendly. He was able to get us some great deals for my first apartment.
Matt was great! Highly recommend.
This store was great. We bought beds, frames, and kitchen table from Matt our salesman. He is very helpful and patient, we enjoyed working with him. Today we are back for a tv stand. Glad Matt was here again to help us. Pleasant experience.
Knowledgeable saleslady named Hiral.
MAVRA McCANN was an awesome salesperson in assisting us through the process in obtaining our new furniture. She thoroughly explained all our questions so we felt at ease with our purchase. We will definitely come again!!!
Mavra Mccann is the best. Walked us all around the store and made us happy
Mavra was so wonderful! She helped our family as we transitioned into a new house with new furniture! We can't appreciate her help enough! Thank you!
Visited twice, first time to look at options and second time to purchase a couch after I got dimensions. Matt the salesman and every other person there I talked too were absolutely amazing! Great customer service and talked me through everything buying my first sectional!
Nick was awesome. Made shopping easy and hasslefree. Thank you!
Thanks Matt and Miriam. They made our furniture shopping experience nice and easy. Very personable and professional!
Mariam at Ashley furniture was great very kind greeted us when we walked through the front door kept checking up on us to make sure we were finding what we were looking for and when we did find what we were looking for she helped us figure out everything down to size and dimensions and what would fit! Would definitely recommend them and her over and over again! Thank you again Mariam
Very glad with the service provided by managers Joel, Mickie also, Leona, Matt and Hiral. Bought entire home furniture. Great service, great furniture !
Hiral Shah was very kind and helpful, thanks so much!
Nick was extremely courteous and helpful. He showed a few choices and allowed us time to discuss our choices. Would recommend Ashley to friends and family.
Great service! Gigantic selection! Found a fantastic deal on a kitchen table and chairs for our new home!
Great experience. Hiral is great. She has been a big help in furnishing our home.
Maces MCcannn was so helpful
Had a great experience with our purchase of our locingroom set. Matt, our salesperson, was very friendly. The whole purchase process was professional and efficient!
Marva was awesome very helpful.
I can’t stress enough how easy and helpful Leona is to work with. She follows through, does research and is very knowledgeable about the inventory, quality and design of the furniture. I have worked with her before and was so impressed, I saved her contact information. I would definitely call her again. She’s not just about a sale, but rather about making you happy. Now I just pray delivery etc goes well
Leona was wonderful. She listened to what I was describing, and showed me exactly that. A good experience.
Jeff from Ashley provided exceptional service!!! From his warm demeanor to his extensive knowledge of the products, Jeff made our shopping experience truly enjoyable. He listened attentively to our needs and helped us find the perfect furniture pieces to complete our home. His professionalism and genuine care for customer satisfaction are commendable. We highly recommend Jeff to anyone looking for a seamless and pleasant furniture shopping experience!!!
HIRAL SHAH IS EXTREMELY HELPFUL AND VERY PATIENT..HELP ME FIND RUGHT FURNITURE.. DEFINITELY CONE BACHTO BUY SGAIN WITH HER.. HIGHLY RECOMMEND TO HIRAK!!
Nick, our sales guy was great. He showed us just what we were looking for. He was patient, kind and we left the store to check out other stores - only to return to the option he showed us.
Hiral was wonderful.. very pleasant ..
We purchase a full bedroom set from sales associate Chinwe. She was fantastic! Unfortunately we measured afterwards & turns out it wouldn't fit. Chinwe never made me feel bad & was super helpful. We will be making future purchases with her again soon! Thank you Chinwe!
Awesomeness
We bought a living room set at the Daytona Beach store and had it delivered on March 1,2024. On delivery we noticed damage to one of the recliners. We notified Ashley and followed their directions, photo of damage and photo of model. We were informed that a technician would be out to repair the damage. Made an appointment, the technician arrives and does the exact thing that I was instructed to do. He took photos. After several weeks (45+ days) of no response I called and asked what was going on. They informed me that the “piece” would not be here until May. I asked for my money back and was told they could not do that. They could repair it or get store credit. How do you repair leather? How is it going to look compared to the original furniture. We chose to get a store credit. We went to the Daytona Beach store and were told that we have 30 days to choose or we would lose our money ( over $1,000). Why can we not get our money back? Why is it that we only have 30 days to choose a replacement. We are VERY DISAPPOINTED with the way this company/store is handling this problem. I would give it 0 stars if it were an option. We have purchased several pieces from them before and have never had any problems until now. VERY DISAPPOINTING
Jeff was great and super helpful!
My husband and I were in the store today and was created by karey Schreck! We are in the process of building our home and came in today to start looking at our new furniture ideas! Karey was extremely helpful and we will be back to work with her once we are finished with the build! It was a pleasant experience! We will be back
Nick helped me lock in exactly what I wanted! Everyone was friendly every visit. Can’t wait for my new stuff to arrive!
Mavra was fantastic! She understood exactly what we described and found it in the store! Awesome experience
Marva was fantastic. So helpful and so patient. I came in and didn’t really want help and when she started helping I realized I couldn’t have done it without her! Thank you Marva!!
Matt was very helpful with finding the right couch for us.
Matt was very helpful in helping me to pick out the perfect piece of furniture !!!
Matt was super knowledgeable and helpful in our bedroom set purchase!
Wonderful sales associate Hiral she was so helpful and took her time making sure I was able to get everything I needed
António was AMAZING. My husband and I recommend him to everyone we know. Great experience!
Mavra McCann was awesome and extremely helpful!
MAVRA is great! Super fast and very helpful!! I will be back!
Had an excellent representative of tour Daytona store(Marva)assist me with my purchase of bedroom and living furniture. She was very professional and was able to provide the service I needed to accomplish my goals thank !!!!! Hats off and a Hank You Bill Mullens
Do not buy the extended warranty . We did . Covers not much more than spilling milk on it . Recliner chair cushion became uneven . They sent someone out to look . He never called us back with a resolution. Called the store , they sent someone out . He never responded back to us either . Called corporate. They said “ your issue is not covered “ 5 year warranty for nothing . Won’t be back .
Mavra was great
Nick was very helpful and pleasant I didn't feel pressured when I came into store. I told him what I was looking for and he showed me several living room sets. I also bought a dresser and new Sealy mattress. I am very pleased with my purchase
Mavra was amazing to work with. Very happy to help you work through your vision even as it changes to make it happen
Matt at Ashley's was fabulous! We informed him of our preferences in a living room love seat, a bedroom set and a cooling mattress. Matt provided a great set of options and we were able to try everything out! We were so impressed! Thank you Ashley's and Matt!
Ashley Furniture offers a wide range of stylish and affordable furniture options. Their products are known for their durability and quality craftsmanship. We were blessed to work with Schreck and she was the best.
We had an amazing experience here, Schreck was very knowledgeable and had such great customer service. Go and see Schreck today.
(Translated by Google) Michael Perez, Ashley's manager, is an exceptional professional. His leadership and vision have been fundamental in the service. Michael has a great ability to motivate and inspire the purchase of our findings, which has generated a positive and productive environment. Thank you 🤩 (Original) Michael Perez el gerente de Ashley, es un profesional excepcional. Su liderazgo y visión han sido fundamentales en el servicio . Michael tiene una gran capacidad para motivar y inspirar a la compra de nuestra fornitura , lo que ha generado un ambiente positivo y productivo. Gracias 🤩
Mavra the is excellent Excellent service, very friendly. I recommend it to people I know
The manager and all his staff were. Very kind, especially Mavra, who helped me with my purchase. 100% recommended (female) The manager and all of his staff were. Very kind, especially Mavra, who helped me with my purchase. Recommended 100% (male)
On the day of purchase of 2 love sofas we were guaranteed they were in stock. Delivery was scheduled and were told we could not change that date. We then received 3 different texts confirming the delivery date until low and behold Ashley Furniture changed the date with no reason given. It is supposed to be today. If they don't deliver today we will be cancelling the order altogether.
Donald was so easy to work with, helpful but no pressure
Had what I wanted but would have had to wait a month and a half for availability and delivery. I've always liked Ashley furniture and very nice sales folks.
My husband and I have consistently found this store to have quality products at great prices. The staff is very friendly, too!
Antonio was great to work with!
Antonio was very helpful and made my purchase a very pleasant experience.
Leona was very professional and knowledgeable, great shopping experience
Very pleased with Mavra MvCann, courtesy and advice.
Marva was very personable & helpful!! We were in and out in around 30 minutes with a new bedroom suite!!!! We recommend her highly!!!!
Working with Leona is always so easy, seamless, and stress-free. She is extremely knowledgeable in her field and great to work with!
Mavra was great. I don’t have a lot of time to shop. I told her what I needed and I was out of there in 30 minutes
My partner and I went into the store just to look around for some new furniture. We were greeted by a sales person named nick. Nick saw that we were young and took advantage to say the least. He asked if we were going to look into financing and it was a possibility for us. He told me there was a way to check what we could get approved for and that it was just a soft credit check that would give us an estimate so we could search in our price range. I confirmed with him multiple times that it was just a soft credit check because I had no interest in signing up for a credit card. We went over to the kiosk and it asked me questions and he was guiding me through the questions it told me the amount and he instructed me to hit “I agree” he rushed me by saying quick you have to hit “I agree.” It then popped out that I had signed up for a credit card. I was LIVID but I remained respectful and left the store. We then spent the next TWO HOURS trying to contact anyone about what just happened. I am young and have worked very hard to maintain good credit even in this impossible economy. Ashley’s customer service redirected me a bunch of times and sent me on a goose chase. Customer Service told me I had to contact the store and the store told me I had to contact Customer Service. In the end they basically told me there was nothing I could do because “I agreed.” I decided to give up with Ashley and just cancel the card when it came in which I did and it ended up TANKING my credit 54 points. I will never be shopping or supporting ashley home store. They should be ashamed of the business they’re conducting and what they’re allowing their employees to do.
Keryn was our sales person and very easy and great to work with. Always been happy dealing with Ashley’s furniture.
(Translated by Google) Mavra McCann (Original) Mavra mccann
What convinced me to choose Ashley Furniture was the exceptional service provided by my advisor, Mariam Hammond. Mariam truly embodied the role of an "advisor." Her professionalism, customer service prowess, and knack for building rapport were truly remarkable. She attentively listened to my needs and offered valuable suggestions. Mariam's honesty in guiding me and her willingness to explore various options went above and beyond my expectations. Thanks to her, I ended up buying more than I initially planned. I highly recommend Mariam, and I definitely intend to return for her assistance with future furniture purchases.
(Translated by Google) I went to the location today and received tremendous service from Matt. He helped me with all the questions I had and was always on top of what I wanted. I ended up buying a living room set and with good service. Highly recommend coming to Ashley Store in Daytona. (Original) Fui al lugar hoy y recibí un tremendo servicio de Matt. Me ayudó con todas las preguntas que tenía y siempre estaba al tanto de lo quería. Terminé comprando un living room set y con un buen servicio. Super recomendando venir an Ashley Store en Daytona.
I went to the store today and received a wonderful service from Matt. He was very helpful in every aspect. I was looking for a living room set and a mattress set and he went above and beyond to show us exactly what we were looking for. I highly recommend Ashley Stores at Daytona Beach location.
We just Purchased couches today, Mariam was super helpful!
The service technicians are always a tentative. The furniture is beautiful and worth the money.
Will was awesome supportive and helped us buy our new and first ever kitchen table. He made it easy and simple
Mavra was super helpful and patient with us. Thank you Mavra and Ashley furniture!
Great sales people! Very friendly, helpful staff. The store was designed to be very visually appealing. Overall, a great place for furniture! ⭐️⭐️⭐️⭐️⭐️
Antonio was incredibly helpful in picking out and financing our new living room set!
Mavra mcCann helped us and was amazing and tireless. She stayed late, helped us with financing options, and went above and beyond to make sure we were happy. We're very grateful!
The store has a lovely selection of attractive furniture. My salesperson, Mariam Hammoud, was very pleasant, not pushy, knowledgeable and honest. However when I got the set in from the manufacturer it had a number of defects. Photos attached. Initially it was a no refund policy, come make another choice from the store. But there was nothing in the store that I cared for that would work in my home. So I worked my way up through the corporate resolution dept. and finally received a refund. I am now on my third set of furniture purchase attempt, from Wayfair this time, and it came in defective. Sadly, I don't think that any of the furniture manufacturers are doing very good work these days. But, I don't blame the store for that.
Mike Hall was great to deal with. Took great care of me and made it easy to purchase from Ashley.
Julie was very helpful. Took time and listened to my needs and I bought everything I needed there
Antonio was the best! I found what I needed in record time, wrote me up quickly. He made the process of finding what I needed so simple! Love this store!!!
We can not say enough good about the Ashley Furniture Store in Daytona! We literally pick up a phone (while in Wisconsin )…call Florida - tell them what product we want to purchase and deliver to our place in Florida. We get an email - make purchase with our card & furniture is set to deliver. We have done this multiple times. The ease of transactions is remarkable. Kudos to Mike and Jeff at the Daytona Store!
Antonio allowed me to shop then answered questions when I was ready. The purchase was smooth without any issues.
Visited a store on international Daytona Beach, there I was met by Miss Chinwe who offered exceptional service. I bought a bedroom set with little to no convincing and I was thoroughly informed about my purchase to make sure I was satisfied with my choice of furniture.
Thank you, Marva for a smooth and great experience at Ashley’s. We love our new couch! We also appreciate you being so patient with us as our 2 year old was running around during the transaction 😂
Great experience with Marva!!! Prices were also great!
Mike and Matt were awesome to deal with. I def suggest asking for them.
Lenore was amazing. She had tons of knowledge and went above and beyond, helping us make decisions on everything from couch to mattresses and patio!! The selection was awesome too!!
My customer service rep, Chennwe was amazing and very helpful! I will come back here to shop.
I was absolutely thrilled with a customer service given to me by Hiral Shah of the ISB ASHLEY Furniture store. She was informative, gracious, and incredibly patient during the process. What I enjoyed most, was her calm, demeanor, and professionalism. I am certainly coming back to the store to purchase other items for the home. The store manager, Mike, also made it a point to introduce himself and ask if I required any further assistance. Overall: a very well managed, friendly, and beautiful store!
Nick was fantastic and he helped us find exactly what we were looking for! Very friendly and did not feel pressured. Also, furniture was in stock and fast delivery! We will be back!
Mike Hall did a great job as our salesman once again! Very knowledgeable, helpful and efficient!
Mavra was amazing and got me exactly what I needed!
Mavra helped me with my purchase today👍🏼Great sales person!!
We worked with Mavra! She was amazing and made sure we found everything we wanted. Thank you!!
Mavra was so knowledgeable and helpful. I would definitely shop there again.
Great employees and amazing atmosphere. I received fast and friendly help with my Ashley's account and with finding a perfect recliner. Amazing all around! 😊
WALKED INTO THE ONLY TO BE GREETED BY A FRIENDLY SALES PERSON BUYING WAS EASY AND NONSTREEFUL I DO RECOMMEND BUYING AT ASHLEY STORES
My husband and I bought 2 Partytime recliners from this store as well as the extended warranty. In early 2023 partytime had a recall on their cupholders due to a fire hazard and we were instructed to leave them unplugged which is pretty difficult since that was the only way to recline. Multiple calls were placed to this store and Partytime with absolutely no help whatsoever. So after 10 months with no help from this store, on our own we finally got to corporate who has a technician coming in a week. In short, buyer BEWARE!
Ashley Furniture has a wide variety with reasonable prices. Our sales person, Mariam was professional, informative and friendly. Mariam has an awesome personality and extensive knowledge of furniture! The questions on furniture and pricing went beyond closing time and I didn’t feel rushed at all.
It is as you would expect. They try to sell you everything they can. But otherwise not a bad experience.
"Love this store! I bought a mattress and bed frame. Huge selection and a beautiful showroom. Karey was friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!" -Adrian king
We had a disaster and lost everything. Once insurance dropped. These guys made sure we had what we needed. Adjusted prices to make sure we got it
Not good. Gave us 3 different delivery times that have not been met. And we have already taken our furniture out, so we just don't have any!
I have been shopping at Ashley Furniture for over 15 years and will only buy from Donald. Donald is the main reason we always come back.
Make sure to plan to stay home all day if you order anything to be delivered. They kept changing the time frames on us and disnt show up until 8:30pm when it was scheduled between 1 and 4pm. We have a baby that goes to bed at 8. Not happy!
From the moment I walked in the door, Ashley Furniture made me feel welcome. Julie Lauer, my sales rep, was extremely helpful and patient with my mom. Can't wait to get my new furniture!
Mariam was very knowledgeable and accommodating. Will definitely shop here again for all my furniture needs.
Great prices and Jeff Grimm was fast and efficient in processing our purchases. We enjoyed the no pressure sales approach and he answered all our questions.
We had a great shopping experience with Mike he was very helpful and not pushy.
Just moved to Palm Coast and we needed alot. When we walked in Matt greeted us warmly. Showed us around spoke with us about what we wanted made some suggestions and then let us be for a bit. We were able to look around in peace. Matt was there when we were ready to ask questions. Try things out and make our decisions. He was a joy to work with. Had some great stories to tell and really just made us very comfortable. We purchased quite a bit. And we are very happy with our purchases. Made our house a home. Highly recommend this store the products and Matt! Thank you Ashley furniture. We will be back
Great experience. Antonio was very knowledgeable and helpful which made our purchase much easier. Happy customer here!
Mavra was super helpful. We walked back and forth at least 3 times through store trying to decide on our purchase and coordinating the items. Very patient
We absolutely loved Jeff! We will be forever customers because of him! 🩶
Our salesman did an excellent job. On the way in we told him exactly what we wanted and he took us directly to it. Very nice couch and love seat. Really looking forward to delivery on Saturday. However, wasn't excited to learn the delivery team doesn't take the old out of the house. Not even to the curb. We had a pretty good sized sectional. Hired someone.
Matt was very helpful. Great customer service and great selection in store
Antonio was amazing! Thanks for all you help!!
Walked into the store and was greeted by Jimmy. Told him what I wanted and it was actually in the store. 20 minutes later the purchase of a desk, bookcase and side table was complete and I was heading home. Great service!
Found exactly what we wanted. Service was friendly and prompt!
Mavra is very personable, helpful and easy to work with. No pressure salesperson. Loved her patience with us as we were buying for 3 rooms.
Antonio was very personable and honest. All the qualities we appreciate and your company should commend!
Sales person was very professional. He was not pushy. I got what I need it was in and out. Thank you.
Marva was the most helpful!! please give her a raise!!! you cannot lose her!
Mavra was so sweet and patient and super helpful in helping us choose our new furniture.
The sales rep was wonderful. Very patient and helpful.
Matt Meyer was excellent. Very patient and professional
Great experience! Nick did a great job helping us make the right choice of sofas for our living room space.
(Translated by Google) For the first time I visit the store and I don't have to serve as a translator. Thanks for bringing someone who speaks Spanish. Thank you Mike for your help with my sister. Thanks for having someone who speaks Spanish. Great Service, of I can give 10 stars I'll do it. See you soon (Original) Por primera vez visito la tienda y no tengo que servir de traductora. Gracias por traer a alguien que habla español. Gracias Mike por tu ayuda para con mi hermana. Thanks for having someone who speak spanish. Great Service, of I can give 10 stars I’ll do it. See you soon
(Translated by Google) Very good service. Happy that they have someone who speaks Spanish. Thanks, Mike. Very professional. (Original) Muy bien servicio. Feliz que tengan alguien que habla español. Gracias Mike. Muy profesional.
went to look for furniture and a gentleman by the name of Michael helped me and my my experience super smooth and simple! Give this man a raise!!
Salesperson was outstanding...delivery was prompt and furniture was just what I wanted....great quality!
Awesome job!
Karey in Daytona worked with me to get my large order processed. Tremendous customer service!
Karey was very helpful. Out of all the places I went to shop for a bed, I feel like she took care of me the most. The process was also easy and quick. No pressure sales at all!
So happy with my purchase. It will be a while new look to my living room. Thank you Leona for being so helpful
Bad Furniture Quality and Bad Customer Service. Not buying anything here again.
My sale person Antonio Harris was very good and patient with me done a very great job thank you
Leona was amazing. Found exactly what we needed and dealt with our excessive mind changing! Even rearranged things to help us see what worked best!
Antonio and Mike were fantastic to work with! Antonio was patient I working thru my decisions! Great folks to work with!
Super easy experience. Donald Becker was a great help. Will be back to buy more
Great experience! Mavra provided exceptional service.
My sale person Mariam was wonder, not pushy and down to earth.
Antonio, was a wonderful salesman, he didn't hover or push for a sale. We explained what we were looking for and he lead us to opinions and let us explore. He was very good at helping us find Complimentary pieces that match what we wanted even though it wasn't a set. Gave great advice and had a great personality. I would recommend my friends and family to this location but they don't deliver to Texas. Thank you.
Matt was amazing!! Great service. Will be back just because of Matt! Thank you! :)
Matt you are awesome. Thank you for such a wonderful service.
Best furniture buying experience I’ve ever had. The sales people are súper helpful and knowledgeable. 100% recommended!!
Great service ever, now I can said I’m sleeping like a queen.
Salesman Nick was AMAZING cannot stress how much patience he had!
Justin very knowledgeable, kind, deserves a pay raise and bonus.
Leona was very knowledgeable. Job well done!
Joel the manager was absolutely amazing. Had a few problems that were not the stores fault, Joel went out of his way and quickly resolved any issues. Extremely satisfied with product and the customer service Joel provided was exceptional. Will definitely shop Daytona store again.
Leona was very knowledgeable on the pieces we were interested in
We spent $3000 on a sectional, paid $250 for delivery. The drivers showed up 5 minutes prior to the window beginning, I received the “courtesy” call 5 minutes after they left. My son took the delivery, did not have them put the pieces together and when my husband came home a couple hours later he found the wedge piece to be broken. He immediately called the customer service number to let Ashley furniture know about the damaged piece and request a replacement. He was told to call back the next day because the truck had not gotten back to the warehouse yet. He called the next day and the only option we were given was to have the furniture repaired. We did not want a repair but a new piece of furniture. We are continually told that they will only repair the piece. BUYER BEWARE!!! Check your furniture carefully before the delivery guys leave or better yet Don’t purchase anything from Ashley Furniture in Daytona Beach UPDATE: 1/31/24 I did email Ashley as they requested on this review and they did replace my broken piece with a brand new one. The service I received as a result of this review was top notch. I only wish I would have gotten this type of response from the beginning. I will give Ashley Furniture another chance in the future and upgrade their rating to 3 stars.
A wonderful experience. Jimmy Cunningham is the best. He helped me find the perfect couch I wanted for my home
Great sales services
Very knowledgeable and friendly
Service has been excellent so far. My furniture has not been delivered yet. Salesman was excellent and personable
The salesman was knowledgeable and engaging. I felt no pressure whatsoever and the price I paid was fair for the quality of the furniture..
Hiral was a very helpful sales associate. She was knowledgeable and professional.
Everything went well very pleased Justin was very helpful
Placed a large order today and the salesman (Mike) couldn't have been move friendly and helpful. Made the whole process enjoyable.
Your asdociate, Chinwe, was very helpful and courteous. She helped me pick out the mattress best suited for me and also helped with picking out a full bed set. Quite anxious to get it delivered. Enjoyed the various selections of furniture available. Wished I had bought my living furniture from Ashley.
The sales associate that helped my grandma and I was super helpful and very kind
Very shady and untrustworthy company. I was in the market for a new mattress. Naturally I went straight to Ashley furniture because I have furnished 2 homes through Ashley previously. It was always my go to for furniture. I spent hours in that store laying on every mattress, trying to find a good fit. We all know how important the right mattress is as we spend a lot of our lives on it. I did finally find one that was everything I was looking for. It felt great in the store. It was delivered 2 weeks later and this is not the same mattress I picked. They must have changed something in manufacturing between this one and the one they had in the store or make the ones special for the store so they seem more comfortable than they really are. My matress is EXTREMELY bouncy, doesn’t feel AT ALL like the one we layed on in the store. I went back to the store 5 days later which was as a soon as I could get there and confirmed that the one I layed on was totally different although looked the same. Spoke to the manager who was nice but told me that Ashley didn’t have any kind of sleep guarantee on their mattresses. First, I would have liked to know that from the start but that is something the sales man never mentioned. I definitely wouldn’t have bought anything without a sleep guarantee and I thought buying ASHLEYS OWN BRAND that it would be a product they would stand by above all else. WRONG. I have been back and forth with customer service and they will do nothing. I wake up in extreme pain from this mattress every morning. And it’s not like I can buy another one after just spending $2000 on this one. My mother in law just bought a house and we were going to buy her a living room set as a house warming gift. I will never be shopping with Ashley again. We have been loyal customers for years. They are scammers and con artist. Those mattresses they have in the show room aren’t at all what you’re getting. You will get something way more cheaply made and not at all what you asked for. It’s really a shame what con artists and scammers this large companies have become for a quick buck.
Great customer service
Great staff, went the extra mile for our family!
Donald is the best sales person ever. He helps you through your needs with no pressure at all. Also Hanna and Michelle were helpful
Great experience he was very helpful...
Got an amazing bedroom set and had a great sales man. Delivery was flawless!
They deliver furniture in boxes leave them outside ur front door. They don’t assemble or anything, they now tell us we can’t cancel order or anything we have to keep them. I never bought furniture and have to assemble on my own, this is not right. Especially to leave it outside my house. The worse place to ever buy furniture from!
It was a very pleasant experience, our sales lady was very nice and knowledgeable and we found exactly what we were looking for.
Jimmy has been WONDERFUL! Not only did we appreciate his professionalism and kindness but his EFFORT! He was willing to help us, to hear our concerns and questions and to TRY! That is priceless and we are so grateful. Plus we got an awesome couch! Thanks a million!
Do not buy an Ashley brand mattress! You pay $2000 for a mattress. It arrives in a tiny box. They unwrap it and tell you not to lay on it for 8 hours. And when it feels nothing like the one in the store(the model) your stuck with it. No exchanges and no comfort guarantee. I’m stuck with a $2000 uncomfortable mattress that came out of a shoebox. Edit: after reaching out like the owner below asked me to do they did nothing. Basically confirmed they have a no return policy and no comfort guarantee on their $2000 mattress they deliver in a shoebox. I’m stuck with an uncomfortable Mattress because the salesman never told me about the no return policy or the no comfort guarantee. I’ve spent tens of thousands of dollars at this store and they will not get another penny
Chinwe did a marvelous job with us today and was able to answer all of our questions. Very nice store. Well kept.
Great service and friendly staff!! Matt was very helpful on my new dining room set..I will be a returning customer!!
Everything went very well there was no pressure good service
Knowledgeable and not "pushy"! Antonio was pleasant, professional and gave us time to browse before assisting us with our purchases. Very pleasant experience, we will definitely be returning to this store.
Sales rep Leona was wonderful, she was very helpful and kind, I have always had a great experience when ordering from Ashley’s, I will be a customer for life
Buying something as expensive as a new mattress has a Pressurized feeling of guilt attached to spending that much money for just a mattress. And as a senior citizen, it is hard to imagine spending that much money on a mattress. I keep Hoping that buyers remorse does not set in tomorrow. The sales person was very nice but there was a time or two that I felt a little bit of pressure to buy. Update: I did cancel this order prior to delivery. The pressure was too much.
I purchased a lift reclining chair in a matter of minutes, for my cousin, residing in a nursing facility. The salesperson was concise, precise and to the point. Payment quickly made, with delivery promised tomorrow. Phenominal. Stuart Beluke
Nick is the best!! No matter how small the purchase and even over the phone from another state!! His customer service is unmatched. We'll be loyal to Nick and Ashley for years!!
Very helpful. Furniture arrives next Wednesday. About one and one half weeks.
Awesome store to shop at! The salesman Mike was great to work with! He was polite, patient and made sure we were Happy and Comfortable with are purchase!! Thanks Mike…….
We worked with Justin, who gave us the time to acclimate to the store, while checking in to answer questions and share guidance. Clearly Justin has knowledge of the products on the floor. He also generously moved around a few pieces so we could confidently create a beautiful room. Thanks L.G. and family
Best sales staff.
The showroom was well lite and was inviting. We were directed and actually escorted to the exact color and style of furniture that we were interested in. We were shone quality and beautiful furniture. Absolutely no pressure to purchase. Salesman was knowledgeable and helpful but not obtuse. We made a purchase and furniture will be delivered and setup in our home. We will recommend Ashley to our family and friends.
Awesome experience Chinwe. Was great
Great service!
I found Ashley furniture to be a well stocked and beautifully set up store. Customer service rep Kathy was extremely helpful and friendly . I will definitely return.
My sales rep, Chinweike, was very helpful in showing me the platform beds in my finish and also in helping me select a mattress. If awards are giving to your employees, she should definitely receive one!
Antonio did a great job with the sales part of it!! Very accommodating and helpful! Found everything I needed! He’s the only reason I’m giving this a 5 otherwise it’d be a 1.. drivers were not nice, rushed me to sign and then didn’t even have everything on the order. Then rude about it… as if I forgot the items
Super friendly staff and extremely helpful in assisting us with our purchase!
This is by far the worst experience of my life. We paid over $20,000 to furnish our entire house after a cross country move. Every piece of furniture delivered has issues. Its been two years and they refused to repair most of the defects, flaws and function issues. Their repairman reported it as customers opinion. He said we weren't getting custom made furniture, its assembly line furniture and you get what you pay for. It makes me sick to think we wasted money on a trashy, poorly run company like this! Save yourself of hours and hours of phone time and endless disappoint and find a better store who deserves your hard earned money!
We have bought 3 rooms of furniture over the past 3 months, each time the process was simple and quick. Entire staff has been great with accommodating delivery times as well(had to be changed multiple times). Would highly recommend
Ashley home store has a very good selection of quality furniture, the service of the specialist is excellent. Very happy experience!
Good experience, nice saleslady
Visited the Daytona store and new exactly what we wanted. Was greeted by Julie who pointed us in the right direction. Within 5 minutes, Julie had it written up and we were out the door. Julie was professional and pleasant. We love shopping at Ashley's!
Nicholas D’Auria was probably one of the most knowledgeable and helpful associate. I’m sure I spent $3000 more than I was going to spend but thrilled by my purchases
Very pleased with the knowledge and service given by our sales person
Great experience, Matt was awesome to work with and also his manager Michael very helpful.
We had a great experience with our purchase today from our Ashley Store in Daytona Beach. Mark was knowledgeable about his product and made the process quick and easy. We haven't had the furniture delivered yet, but fingers crossed it will be as smooth as has been so far.
Worked with Nick...nice guy. He knows his stuff.
Overpriced delivery fee and would not remove old piece. So 125 delivery and extra $150 to remove old recliner. We have spent $8000 in the past four years there and this is our last
Justin was a fantastic informative salesman who listened to my wants n needs also showcased different items which made us buy something we hadn't even came in for.
Ashley Stores always have a great selection so I knew if I headed over there, I would return with a successful purchase. Leana was at the front door, so I told her exactly what I needed. Plus I needed it delivered in 2 days! She walked around and showed me various items and said if I ordered by 1:30 pm it would get delivered. It was 12:45 so she did some quick paperwork and got it scheduled. She was knowledgeable, efficient, friendly, not pushy at all, and I'm a satisfied customer. I can highly recommend this store and definitely will ask for Leana again.
Great deal on sofa but was deceived into buying a protection insurance plane for sofa. Don’t buy the insurance plan even if rep tells you it covers everything. Just take the deal and keep it moving.
My sales person was pushy she wouldn't give me all the details of pricing She just kept giving me the total price out the door Just wanted to get the sale and get me out the door
Antonio was extremely helpful and a wonderful salesperson to deal with. Despite a few bumps, he was always there to resolve and help us get the right furniture and beddings we needed. The accounting staff were attentive and extremely helpful in rectifying some of our billing issues to us back on track. The bottom line is that they are always there to assist when needed. Thank you so much!
Easy to deal with. Very smooth
Paying for bunk beds ended up with 1 bunkeyboard and 2 mattresses. Not a very good delivery.! And trying to get ahold of somebody at the store and can't. Only phone number is customer service. the Store you can't call ! Here is a picture of my bunkeyboard and two mattresses.
This store has excellent sales representatives who take their time to understand what you are looking for. I've returned multiple times while in the process of buying a new home as I like to see furniture before buying and spoke with four to five different representatives, each one able to keep things moving forward. They started an account as I decided/showed interest in a product and then I took screenshots of the list to reference for later when it came time to buy (I needed more time to get a clearer picture of the furniture for the house). Placing orders at the store is really easy if you decide to go that route. I accidentally used the wrong credit card while paying at the store and they were able to quickly and confidently solve the problem for me. Lastly I just want to point out that you'lI easily be able to get information on after-sale support here. Hopefully my furniture doesn't get damaged or stained anytime in the future but if it does I know what the process will be like and what numbers to call! I highly recommend this store!!
Very pleased with the service here. No hard pressure sales and the sales team was very helpful and nice. Great selection and good prices. Leona Reeves was my sales lady and she was wonderful to work with and I would highly recommend her to any looking for. O pressure friendly and helpful person to work with.
Overall a horrible experience. Horrible customer service. We purchased a dresser and no hassle delivery. The dresser came damaged. It had scratches, a smashed corner and the drawers barely open. The delivery people, who spoke Spanish, showed us the damage and left. They tired to tell us (at least I think that's what they were saying) that they would contact support. We received a call and were told they would try to send a technician to examine it. However, we were not available on the dates they offered. They then offered a refund. A few days passed, and they tried to send a technician again, in an email sent at 4:45PM expecting a reply by 5:00PM. I called the next day, and again was assured we would get a refund. The representative said we would be contacted in 24-72 hours to schedule a pickup, and the refund would happen 7-10 days after they picked it up. 4 days later, we received no notifications. No calls, no emails. Nothing. I called and was told they would not be refunding as the dresser was already delivered. Several times I stated that we had already been promised a refund would happen. But the representative said she would try to process the refund again. What a horrible experience!
Mariam Hammoud was Phenomenal! She takes pride in her career making her customers feel satisfied and confident in their decision before making a purchase.
Very professional and fast. Very nice to work with.
Very disappointed with Ashley's Customer Care Team. I purchased a bed and opted for delivery to my door. Once the shipping box was opened it was discovered that the box had been dropped causing the headboard to crack. I called the Customer Care Team to make a claim. I was asked to send photos and was told I would have a response within 72 hours. Four business days later, no response so I sent an email inquiry and received no reply. Today I called and was told due to high volume my claim was probably taking longer. The customer care rep I spoke to (obviously in an off-shore call center) said he would notate my call and seek to prioritize response. I complained that this was not solving my problem and the wait was too long. I asked to speak to a supervisor. After a brief hold the supervisor (not in the off-shore call center) spoke to me, approved the claim and arranged shipment of the replacement. The claim process should not take multiple calls and a request to escalate. The claim's outcome was clear from the start. Ashley took too long to resolve. I hope the replacement arrives undamaged.
Julie was ABSOLUTELY PERFECTION!! No pressure, very informative, gracious, kind, professional and on top of her game. I've owned my own business for 40 yrs. Service and sales. I'd hire her in a heart beat and pay her well. She could easily run her own business. She's a keeper. Thanks for letting me share!
Leona was great..very helpful.
Great customer service (special thanks to Leona) and best place to furniture your home
Really great purchase! My sales person made it easy for me to purchase at home!
Clean store, helpful and knowledgeable staff.
Very helpful and pleasant staff
Very poor service. Delivery guys tried to set up end tables on the wet lawn in the rain, when I had moving blankets on my floor for them. Dragged the furniture across the brand new carpet. Delivery guys then proceeded to swear at my husband. When customer service called to asked how the delivery went and I tried to tell them they put me on hold and then disconnected the call, they did this twice. Very unprofessional. I will not do business with this company again.
You are truly missing out if you don’t buy from Ashley. From the amazing customer service to check out to the follow up and timely delivery of our furniture it has been a great experience. I drove down from PC to the Daytona Store after work during a busy freeway time. I knew when I was greeted by Chinwe it was already going to be so worth it. I didn’t have to spend a lot of time looking at the entire store. I told her what I needed and she had a few different options and all in the same area so I didn’t have to walk from one end of the store to the other. My husband and I love love our furniture. It’s perfect for him and our lifestyle. Chinwe, you’re truly the best along with the entire staff that helped me out in such a quick time. I was in and out in less than 30 mins. I’m sure we will see you soon with husband in tow this time!!
Nick was great as usual and really took the time to assist us with our purchase and had a lot if patience while we designed our look. He is very experienced, honest and trustworthy. I’m a client for life if he’s there!!
I have been looking for bar stools and just the right foyer bench. After being to other places I tried Ashley. I hit the jackpot! Found what I wanted and the price was right. Chinwe gave me individual attention, providing me with feedback as I shopped. Great experience overall!
I found what i wanted at the price I was willing to pay.
I was hesitant to even go here based on a couple horrible experiences at the Ashley store in Jacksonville, but we were in the area. I must say, Chinwe was amazing. She was very helpful and I really appreciated how she kept herself available for questions without hovering over us. Furniture was delivered on time and as promised. Very good experience. My only suggestion based on my fore-mentioned experiences in Jacksonville, be sure they have product in stock in the warehouse. Thank you, Chinwe!
Mr. Joel & Mrs. Chinwe. Was awesome and very helpful to my family The Cooks family ❣️
Great service and the delivery men went above and beyond to set up…
Chinwe was so helpful and informative, she wasn't pushy and gave you space to shop around .
Julie was helpful in finding me something in my budget. She told me look around and she would check back shortly. We discussed my budget and she showed a couple of things with in a few minutes I made my decision. Absolutely NO Pressure from her to buy. She helped me with the check out process as well as a delivery date. . In the future if I need anything else I'll check with them first....
Kayla is professional, knowledgeable and pleasant. Purchased a bedroom set after looking at many. Kayla was a pleasure to work with. Definitely going to work with her again.
Amazing experience at this location, very sweet sales people and also their customer service specialist and managers are very knowledgeable and always eager to help.Will definitely be back to buy many more things.
Very nice furniture. Reasonably priced. Donald was very helpful. Will definitely return to Ashley when I need any other furniture.
Chiwey excited my expectations, she was knowledgeable, professional, helpful, respectful, and most importantly super nice and pleasant.
Had help from both Kaila & Chinwe. Excellent service, extremely helpful. Would highly recommend either one of these ladies to help with your choices!
Julie was more than helpful. And my bar stools were delivered way before the due date. Will definitely go back for all my furniture needs
Spent 45 minutes on phone to order bed, after all that, oh, by the way you have to come in store to pay. (Should have let me know that 45 minutes earlier) said be there on 9th. Drove 30 minutes to store to pay and delivery date changed to 13th. Told it changed while you were driving here. Then, the saleswoman pissy with me because I no longer wanted bed
Kaila was easy to work with. She was very friendly and accommodating. Did not push which we appreciated. She’s a keeper.
I love Ashley furniture. I like the quality, designs and the customer service you receive when you walk in the door. I highly recommend Ashley Furniture.
Julie was helpful but upon delivery of the item, it was not to our liking- they have refused to accept the return even though we contacted them within hours of delivery- very deceptive in their print on receipt- we will never purchase from Ashley again- if anyone would like this recliner- let me know- willing to sell (never used- with tags)
Leona was very patient and helpful . She worked with us and had great suggestions. Highly recommended her and this location.
(Translated by Google) Excellent service! (Original) Excelente atendimento!
Shopping at Ashley’s was a wonderful experience. Salesperson was super nice, showed me items based on my choice of colors, size and price. Definitely recommend
The store has a great variety of furniture and much more up to date than other places in the area. Jeff was so helpful and pleasant to work with today!
Salesman Matthew Meyer was very friendly, led me right to the type of furniture that I told him I was looking for, answered all my questions and quoted prices for all of the pieces of bedroom furniture that I was possibly interested in. When I had decided about a month later what I wanted to order, I called him, asked more questions and was able to place the order over the phone by credit card. It was an easy process.
Stated what we are looking for. Sales man took us straight to it. AWESOME
Outstanding customer service and selection.
Chad was excellent ! Very helpful and knowledgeable
matthew meyer was my sales associate and did an excellent job of helping me select the furniture i was looking for. he was wonderful, knowledgeable and. entertaining.
Have not received my full order I purchased over a month ago. Salesman never followed up to ensure delivery. Poor communication with this store on particular. Happy with delivery on partial order.
HORRIBLE. ABSOLUTE WORST FURNITURE EXPERIENCE IN MY LIFE. I AM SOOOO UNHAPY...ESP AFTER WAITING YEARS FOR NEW FURNITURE. HAVERTYS IS A MILLION TIMES BETTER. I ORDERED A DRESSER NIGHT STAND SET. THEY DELIVERED IT BUT THE PIECES DO NOT MATCH AND THEY ABSOLUTELY REFUSE TO EXCHANGE IT. THEY HAVE DENIED ALL MY CLAIMS. I WILL TELL EVERYONE NOT TO BUY FROM ASHLEY. ALL THEY HAD TO DO WAS GIVE ME A MATCHING SET JUST LIKE THE ONE IN THE STORE SHOWROOM THAT I ORDERED FROM. THEY DO NOTHING IN THE STORE TO REMEDY THE SITUATION...JUST KEEP FILING 'CASES' WITH CORPORATE ONLY TO HAVE CORPORATE CALL AND DENY...THREE TIMES SO FAR. THE BUSINESS THEY WILL LOSE WITH ME TELLING EVERYONE HOW BAD THEY ARE WILL AMOUNT TO A LOT...VERSUS THEM JUST GIVING ME MATCHING FURNITURE. HORRIBLE.
Mathew was very helpful and not pushy. Gave me information about the sofa and was thorough.
Horrible experience!! Don’t be fooled, furniture looks good, but of poor quality. Way Over priced delivery charges. They encourage you to purchase things and if it doesn’t work in your home the way you intended to be they will pic it up without a question. All lies, the stuff just sits there forever crowding the spaces in your home within being picked up, and also in your credit account without refunds !!!! on top of that, t you’re also charged for delivery charges for pieces of furniture that you don’t want. We have called dozens or times always to be answered by some call center outside the country that they call “CORPORATE“ WHAT A JOKE!! We had to drive 45 minutes to the store to speak to some manager and arrive at NO SOLUTION !! We are being charged an extra grand ! WARNING ⛔️ save your self the heart ache and head ache , DO NOT PURCHASE ANYTHING AT THIS PLACE!!
Awesome! Awesome! Awesome!
Chinese was perfect. Gave us help when needed and gave us space to allow us to talk privately.
The salesperson lowena was very helpful and took her time and answered questions ,I would ask for her again. She was very knowledgeable about all the products.
I can't believe how much problems the staff has counting cash. It's sad to watch.
Sales person was very pushy, the furniture is nice although when it was delivered an set up it was defective, an not by the delivery guy’s. Ashley contacted me immediately an set an appointment for someone to come out and inspect the defective furniture and nobody showed.
This place felt so fun to look around I got lost looking at all the pretty setups. I ordered a dresser from here and was going to buy another one as well because I liked the pattern on it but it wasn’t big enough and the one I I was ordering was just a plain grey, the one I liked was like a snake skin looking black but it was a lot smaller.The dresser that got shipped to me must’ve been a mix up because I got the dresser I ordered but in the snake skin color I I didn’t even know it was possible. I’m super stoked and happy accidents do exist lol
Great service. It was a painless process with great customer service.
The service was great!!! However the computer kept crashing while trying to check out…..very frustrating!
Nice experience- sales staff allowed me to search the store for what I desired without unnecessary interruption- so appreciative!!! Delivery in three days … what a seamless experience…Thank You!!
Easiest purchase on furniture ever - hassle free and fast delivery. Thanks Hiral!
Above and beyond service from the sales person! He came in to see us on his day off!
Great working with Nick. He was excellent!
Good, quick help ordering a couch.
After spending thousands of dollars at this store, I can tell you I am done. I purchased a Catanzaro dual power recliner less than 2 years ago. The metal frame has split because they use cheap pot metal in their construction. When I call the store, the girl who picks up basically tells me there is a 1 year warranty, after I correct her and tell her its a 5 year warranty on recliner mechanisms per the Ashley website, she asks if I can hold and wait for a manager. I wait half an hour before I am hung up on. When I call back I get someone named Christian who sounds like he is in high school. He tells me that the manager is too busy and cant be bothered right now. What's the manager busy doing? Because its not solving my problem. If you want to come to Ashley and overpay for furniture, let it break on you, and have nobody take responsibility for it, then this is the place to waste your money. The only thing worse than their cheaply built furniture, is their customer service.
Beautiful store. Good products. Nice experience.
We went to Ashley Store in Daytona Beach to furnish our new vacation home and the service we received was exceptional. Prices were reasonable and the whole process was actually pleasant. Our sales person, Chinwe, went out of her way to help us and was great. We highly recommend this store.
Store associate was super helpful and nice
Our salesman Nick was OUTSTANDING!!! From the moment we walked in throughout the entire purchase he was very patient and helpful. Would definitely come back for our furniture needs.
Delivery was made on day and time as promised. Jimmy Cunningham at the Daytona store was very helpful and took his time with us. He listened to what we wanted and showed us exactly what we were looking for.
Great customer service. Beautiful store ❤️
Salesman was Nick at the Daytona store. He greeted us when we arrived and walked us through the entire purchase. He was extremely knowledgeable found us exactly what we were looking for and completed the sale effortlessly. It was a enjoyable and stress free experience.
Jimmy was very patient with us. Walked around with us and let us look at anything needed.
Honestly, this place is terrible. The sales staff are very pushy, rude, and impatient. The customer service staff behind the desk in the back are the only people who really seem to care a little. I ordered a table set for my living room, and the tables came damaged. They didn’t even come wrapped or in a box, just loosely thrown in the back of a box truck. After many weeks of unreturned emails and calls, I finally went back to the store and sought out help. The customer service staff in the back were able to help me on the spot with some money back, which was nice. But that was only after I had gone back into the store three times, and I still have damaged tables in my living room that I paid hundreds of dollars for.
Great service from the minute I walked in the door. Justin listened to my design ideas and enhanced my thoughts with just the right products!
Justin ward is great sales person !!!
Excellent service our rep was not aggressive or pushy only helpful, kind and very knowledgeable of your products. We really appreciated his help in making our choices
So far my experience has been great.. desired inventory viewable in the store and promise fast delivery.
Amazing! Kaila was extremely helpful! We got everything we needed!
Great associates, who know their material, and weren’t pushy. They allowed me to do my shopping make my plans, but we’re available when I had questions. Highly recommend.
Overall experience so far has been good, but salesperson said item was in stock and delivery scheduled for yesterday. However apparently item NOT in stock and delivery postponed 2 weeks.
Waited 20 minutes for someone to help us, sales people saw us sitting there & just kept going. Finally Jeff helped us & got us as many discounts as he could, he was very pleasant & easy to deal with.
DO NOT WASTE YOUR MONEY ON THE PROTECTION PLAN! I have had two legitimate claims denied, on things the salesman said was covered. I have a hole in my cushion from ripped chenille and was denied. Couch is less than 2 years old.
Had a great experience working with Nick , very knowledgeable and helpful.
Kaila was very informative and friendly..
Awesome service and perfect delivery great memorial day sales :) Oh... and no hidden damage on furniture. very happy!
Sales person was great .good experience.
Great selection of furniture. Our sales associate Justin, was very patient and accommodating while we were deciding on our purchase.
I love this store but there is no entry four wheelchairs. No automatic door
Excellent servicemen
My visit to Ashley was a pleasant experience. Thank you Nicolaus D'Auria for your expertise.
Kayla was very helpful. Absolutely the best customer service and furniture shopping experience.
Amazing experience!
I bought a piece to complete my Texline sectional couch. Customer service was excellent. Chinwe answered all of our questions and showed us many options for dining area. She also guided us through a procedure related to the protection plan. I’ll definitely buy again from this store.
I would have to call these medium to low prices with an outrageous selection and I think we were both pretty impressed by the fact they had these cool little maps of the furniture and all of the options and sizing that could be selected. Are helpful sales associate was helpful but not overly pushy you know how they can be. Anyway I think we found some cool stuff there it's probably on the top of our list. Compared to badcock this was a few hundred dollars less for the same stuff.
Had a horrible experience with them. Went with an elderly relative to pick out a lift chair, picked one out paid and scheduled delivery for 2 days later. When called about a delivery time, the store couldnt find my order at first. Then realized the info had been entered wrong. When the lift chair finally showed up, there was no power cord with the chair. The delivery men didnt speak english and couldnt help. Called up the store and was told it needed to be a warranty claim to get the power controls. And that if approved it would be 2 weeks before it could be delivered. Horrible for my expectant elderly relative who needs this chair for mobility. Not helpful or a pleasant experience at all.
Purchased 2 recliner chairs and returned. Ashley furniture has not issued a credit. On-going battle. Poor follow-up from store, employees rude. Sad
Very Helpful, but forgot to give me my "Veterans Discount" today when I added a recliner to my original order that I placed last week. Veterans discount was included in pricing last week, so I assumed it would be automatically included on my additional order. Otherwise, service was great.
Good
Spoke with LeAnn and she recommended the best way to get my order to my home
My wife and I recently went to Ashley Furniture in Daytona Beach to look for a mattress, we were greeted by Mariam who assisted us and let me tell you I'm not an easy person to convince, and Mariam's knowledge and experience had me sold! What a great experience working with her Thank you so much for all the help. We most definitely would recommend having Mariam assist with all your furniture needs.
it was quick and easy, the lady I dealt with was extremely helpful.
Service was excellent. Very nice store and good value for the money.
I’ve been calling there for over an hour now I have it all recorded on my daughters phone, which I will be posting this all over social media. I literally had to ask Skyler for her name and she didn’t say when she answered the phone. She didn’t sound to happy that I asked her name. I told her that I was calling to see if the check that corporate said they were going to issue me for 150. was going to be in the Daytona store to pick up or if they were able to mail it Someone was supposed to get back to me on this, but never did and it’s been several weeks so I thought I would call. I was hoping that I would not have to drive 45 minutes each way to pick up a check for a bed that they told me they could not fix for my daughter. Skyler asked me for my phone number I gave it to her and she told me to hold on and never came back to the phone. I was on hold for several minutes while this is all recorded from my daughter cell phone then I was forwarded to a survey which then hung up on me. I called back several times over the course of over an hour and kept getting Customer Care which said they couldn’t help me that I had to speak to someone in the daytona store. I’m not sure why it is taking so long for someone to pick up for such a big company. i’ve been going back-and-forth with Ashley’s furniture for several months now. Terrible customer service!
The Sales Rep with Shrek on her name tag was great. Exemplary customer service and helpful. I found what I wanted and look forward to the delivery.
Great selection of modern furniture.
Great salesperson, always super nice and knowledgeable. Terrible Ashley experience. This time, as happens often with this company, they shipped damaged furniture but this time, it wasn't shipping that caused the damage. Somewhere along the road, the manufacturer thought putting magic marker with a nonmatching color would hide pretty significant gouges and a 15" scratch in the top... and they still shipped it to a customer... just unacceptable
Great experience
Sales woman Mariam was awesome she had amazing customer service she helped me choose a new sofa had great selling skills she should be acknowledged for her job skills excellent I’m Very happy with my new sofa it’s so comfy. Please let her know and thank her for assisting me Thank you Miriam Mitchell
My experience at the Daytona location was great and Mariam was the best helped me get everything i needed i will be coming back.
Nick was great. No pressure and good advice when asked?
I only shop at this location because Mariam Making shopping for furniture so easy. She listen to what you’re looking for and not a pushy sales person! Thank you!
Kalia eas so amazing! Walk with us numerous time. She knew what she was talking about the differences in fabric & materials. The only bad part was the $500 delivery fee, that is just ridiculously high
JEFF, our sales person was awesome. He really took his time and showed us the best options. He really represents Ashley furniture as a professional. We will definitely come back and see Jeff and buy more furniture that we need. I highly recommend Ashley furniture.
Great Service- Friendly Staff .. Thank You
Mike took the time to help us find the chair we have been wanting since moving into our new home. We appreciate his efforts and look forward to delivery of our accent chairs to finish up our living room!
Very professional.
Don't buy their extended warranty. We bought high end leather loveseat/recliners. Leather is wearing away where you rest your arms. They will not fix or replace. You can't reach customer service in the U.S.A. Furniture is all made in Vietnam.
Always a great place to buy furniture
Great costumer service
The sales associate was very nice but not knowledgeable and seemed very disorganized. I wasn’t given and delivery options and was charged $329 for delivery. Checking out, I noticed all the charges on the screen and that’s when I saw the delivery charge. She was quick to complete the sale without disclosing that charge then said it couldn’t be taken off. I spoke to the store manager who was absolutely no help. He had an attitude from the beginning and literally walked away from us when we were talking. I didn’t get his name, not that it would do much good, most of the employees seemed annoyed at their jobs. I purchased furniture from here before but probably won’t go back. I definitely won’t recommend Ashley Furniture in Daytona.
Dillon is an amazing employee! Took care of us as soon as we walked in! Super polite and helpful!
My whole experience with Ashley Furniture has been wonderful. The sales associate was very professional and knowledgeable. The delivery went off without any problems, on time , and helpful. We will recommend Ashley to all our friends.
Totally awesomeness and feeling satisfied! I would recommend others go to this place, they will be satisfied especially one in Daytona Beach Florida!
Justin was a tremendous help and was a very professional sales agent.
Julie L. was wonderful. We presented her with a difficult room to furnish and she certainly stepped up to the plate. She was thinking out-of-the-box and came up with the perfect solutions! We have a house full of Ashley Furniture and the bedroom furniture we purchased today will compliment everything. Next time we need furnishings, we will certainly return to Ashley and ask for Julie at the Daytona Beach store!
We came in yesterday looking for a bedroom bench. Marva knew her inventory and we were shown several. Came back today & purchased it. A very nice man brought it out to the car so we could take it home immediately! Super easy & a great price!
Wonderful people wonderful store
Highly recommend going and working with Justin he was great.
My salesperson, Justin W., was very helpful. He allowed me to look around without being too pushy. He explained the different fabrics and helped me choose a recliner. Also, he explained the warranty and different payment options. Justin was very thorough.
Excellent experience. I do recommend Ashley.
This was an amazing shopping experience from the start, browsing at the store to the end, the delivery a few days later. Michael Hall, the sales associate , was very knowledgeable about the products and he guided us expertly and pressure free through the vast field of sofas/ sectionals options at the store in Daytona Beach. The delivery a couple days later was on time, professional and expedient . The products were expertly wrapped and in perfect condition. Having read some of the devastating reviews on this site, I feel compelled to share my experience. It‘s truly a luxurious experience to lounge in this swivel chair and the oversized chair and a half.
It took a long time to fix a credit card approval, Jim stayed with us and helped until the process was complete.
Worst customer service EVER. Do not spend a single penny here. Issues with couch falling apart - the technician they sent out mentioned the issues and then claimed the couch was fine in the report so Ashley refuses to cover the couch warranty. I have called the store manager multiple times, only to be told "they are at lunch or not available" and then they never call back. We have furnished over 18 AirBNB's with Ashley. Never again. We are about to just bring the couch back and put it in their lobby.
I 💕 love Ashley's furniture. Especial hanks to Mr. Evans. He help me immensely and tremendously. My family and I will always shop at Ashley's. Again thanks. Have wonderful day. Queenie Williams.
The mattress and box springs in the king bed I purchased produced bugs! I verified with pest control companies not in my home haft come in the product No doubt were picked up on delivery truck. Their technician viewed and the bites on my feet and legs. They refuse to replace mattress and box springs Be careful!!! I'll never shop them again. This was a $7000 cash purchase. After losing everything in hurricane Ian and the trauma I am shocked they deny their product was a problem. Care about disaster issues for the community? NO they do not. The update Ashley responded to my review stating for me to contact them and try to resolve AFTER I received email denying any further attempts to exchange the mattress.
Kaila Ross was absolutely phenomenal!!!! She has an amazing personality and she helped us finding our bed frame.
Took a friend of mine there and she bought a couch and tables and rising table all finance 12 months no interest delivered in the same week had an awesome experience with them myself when I bought my furniture highly recommend
I got just what I was looking for and the sales team was easy to work with
Was greeted by Matt. He was very helpful and easy to talk too. He helped me fine the corretto mattress for me. I will shop again.
Friendly staff, they don't hover but are available if needed. Good selection of bedroom furniture and variety of living room sofas.
I had a great experience with the store, the sales person and management. They helped me make a very large commercial purchase and helped me through it every step of the way. Big shout out to Kaila, Joel and Cedric at the Daytona location! Thanks again!
I APL lied for financing. Was approved. Made down payment, signed all paperwork. Ready to leave and then we were asked to pay another $280. Manager wouldn’t speak to us, only through salesperson. Called Corp and call us sent out of the country. Girl said no one to talk to about the manager. Said she would put a note on my cancellation. I said I want a manager over the Daytona FL and she said no where to send me. Great customer service Ashley
Great deals and no pushy sales people!
I purchased recliner on 1/3/23, one day later I started experiencing problem with foot rest which doesn't stay up. I complained to the local store, they give me case number but piece of junk is still in my home. Customer Service just giving additional 48 hours to someone to attend to mthis issue. I want them to pick up this recliner and return my money. Today is 1/22/23 No one yet from Ashley store made any attempt to cure the whole incident. Its been 4 days that went bye and still no words of any kind of remedy to have this chair removed from my home and no credit was issued yet for the purchase. How long will it take to remedy this? My next thing will be contacting my bank to help me recover my money.
Wanted to give a HUGE thank you to Cedric and Joel for helping me out with my situation. Ran into an issue with the furniture I received. They went above and beyond to make everything right for me when they didn’t necessarily have to do anything. The best customer service I’ve ever come across. Thank you again guys! Also thanks to Mike, our original sales guy. Thank you.
Awesome customer service!!!!
We've purchased from Ashley several times over the years. Friendly staff, not pushy. Products are nicely displayed. We were looking for a new sofa and living rooms chairs. Disappointed because all of their sofas are tan or brown. Bummer, guess we'll look elsewhere.
We walked into this Ashley and passed 3 different salepersons. Not one said, is anyone helping you, or can I help you? we walked around a single bed that we came back to purchase for 20 minutes. No one ever came to see if we needed help or wanted help. I am very disappointed and to think we have bought all our home furniture from here. Never again.
Worst customer experience. Bought a 5 year extended warranty on furniture bur or won't fix the issue we have
Nice furniture and great salesman Very knowledgeable
I thought the prices were higher than they should be given on some pieces (coffee tables) the quality was that good. Very disappointed that there isn’t a Military Discount or even a Disabled Veterans Discount. Very disappointing!
If you’re looking for any type of customer service whatsoever you won’t receive it here. Do yourself a favor and go to rooms to go!
I purchased furniture and Diana in the show room is totally rude and nasty. The customer experience was awful and I requested a manager and was denied access. The associate Donald refused to help in a situation he created instead he avoids the situation and not help .
I had a patio table/fire pit delivered today. Went to hook up the gas, and the rack under the table that is meant to hold the can is attached with a single screw, so obviously it collapsed. Upon further inspection I realize that is because everything was installed backwards, so none of the holes lined up. I guess they just figured screw it, since they couldn't figure it out. The top with the gas controls were also reversed. So altogether nothing was done correctly, and when customer service tried to call them to get them back, they would not answer. This is the last time I will be doing business with Ashley.
I'm extremely disappointed in the purchase of my furniture and Ashley's customer service. Delivery was a nightmare, both pieces were damaged, the driver wouldn't bring furniture in the house or unwrap and check items. The technician will need to make 2 visits in an attempt to fix things, due to a wrong part ordered and not enough time given to do the job. Instead of reaching out on the most recent issue, Ashley is scheduling service appointments WITHOUT CONSULTING ME. Despite this ongoing issue and request for manager response, I'm still waiting for someone to contact me and make this right. I'm beyond frustrated after making multiple attempts to get a person on the phone. Is this expected "customer service"? For my money it doesn't meet expectations and really makes me dislike the furniture. Unless something is done to rectify the situation, never again Ashley. You've lost a very loyal customer.
Very professional staff. Nick was great.
Discrimination against Disabled Customers -The customer service at this store was absolutely disrespectful. I am a service dog handler as I need a service dog to perform daily life. I walked into the store and was immediately greeted by a man with a disrespectful tone informing me that dogs aren’t allowed into the store. In which I responded that my dog isn’t just a pet. He continued to tell me that I needed to providr proof and documentation of my service dog. It was extremely offensive and and which I responded that I don’t have to provide documentation. However, can ask what purpose and jobs my dog perform. It is Florida law and also implied by the ADA. Next time, ensure that you’re employees know how to treat people with disabilities who need extra services to be able to adequately shop. I’m just as much of a paying customer as anyone else.
I called Ashley Furniture in Daytona Beach on 12/29/22 and worked with Hiral Shah over the phone to order a couch. Hiral was exceptional. She sent my order to me electronically to review. It was perfect!! I paid for it securely online. Delivery was scheduled for 12/1/22. They delivered it promptly - within the first 10 minutes of the scheduled time!! I highly recommend Hiral. She made my experience phenomenal!!
Not Happy! My husband & I purchased a living room set. But the next day after our purchase, got a call from the guy that waited on us. Apologized. Said Co. Discontinued. So went to get our money back. Have to wait 2 weeks to get money back. Not acceptable! & The young girl at the desk, was smiling about it. Not Funny!. The co.needs a locked cash box, to return your money back!
Had my furniture Delivered two weeks ago the same day at the delivery I called with a defect of my bedside table and the bed call the store person that help me when I bought it and I’m still waiting for someone to call me to come over and see and be replaced . Spoke with the sales person three times and I’m still waiting for someone to call me back.
Quality Merch and Style. Fast and Friendly Associates.
Kayla took great care of my mother and I while we took our time finding the perfect living room. I cannot wait to receive my furniture!
Sales lady “Shrek” was very pleasant and helpful. Purchased new dining room set in less than an hour. Thanks!!
We worked with Jimmy and he helped us find the perfect set at a great price.
Helpful,friendly athmosphere.
Donald Beckler was very helpful in my purchasing the sofa my husband and I wanted. You are very lucky to have Donald as your furniture specialist.
Great furniture and furnishings! Huge selections of household products to choose from! We had our kitchen set and chest of drawers delivered today without a problem!
Great service great prices. Dillon was great, highly recommend him.
They won't clean a 1250$ lift chair even though I bought the extended warranty. TERRIBLE COMPANY!!!!!
We purchased a sofa set and a dinner table with 4 chairs. On delivery, the mechanism on the recliner was not working. A replacement mechanism was requested. It was scheduled to be delivered in one month. The dining table chairs were missing two of the front levelers screws, they requested replacements and we received in two weeks. One of the chairs was missing a screw holding the chair seat. A new crew was placed by their repair person. One week latter , several other screws simply fell off. We contacted Ashley’s and requested new chairs as it was not acceptable to have to repair these new chairs 3 times since purchased. We ended talking to a supervisor . She stated that there was nothing they could do. As she stated, “you should have read the fine print of the purchase agreement” . She stated “ the fine print forces you to accept the repairs or default your rights” New furniture, repaired three times! There is no questions that quality or customer service/ satisfaction is not important to Ashley’s . Ashley’s quality and services is very poor. Ruben Sierra, MD
Got everything I wanted. Good choices. Outstanding service. Karey was so helpful. She worked with me, explained everything. Felt very good and relieved. No buyers remorse.
My daughter recently purchased her bedroom, living room and dining room from Ashley. She has since decided that she doesn't like the dining room, she has had the set less than a week and is being told you will not exchange it?????? She has spent thousands at your store and you are unwilling to give? Normal refund/exchange in any store ( including Tiffany's) is 30 days!! You need to fix this! Strange how you only comment on good reviews.
Finally found the dining room set that I've been looking for at a great price. Cant wait to get it in our new home.
Salesman was really fantastic, and spent a lot of time with me to find just what I wanted. The furniture, on the other hand, after about 6 months, turned out to be garbage. Couch fell apart. The 5 year warranty only covers upholstery, not the supports underneath, which is what fell apart. Dining room table finish is coming off. I paid to have it put together, and a man came to put the table together, but not the chairs. The table is now wobbly and the screws of the chairs keep falling out. Worse, I failed to notify the claims department within 30 days of discovery, so they denied my claim. I wasted $3,000 on this furniture and can't use any of it.
Leone was super sweet and patient. She found the perfect bed for me and I am very excited about my new mattress.
Im a new homeowner in the area and my Sister and I decided to visit this store. Everyone is very attentive and welcoming. Our Kudos to our Sales assistant Michael Hall who made our shopping so seamless and also very informative about the items being purchased. He made sure our order was correct to the T. Thanks Mr. Hall, never change! And thanks to the staff who are also very friendly. Cheers!
Excellent service!! Not pushy in their sales but very helpful! We have purchased from them 2 different times and both experiences were fantastic!
Horrible customer service, been trying to reach someone for days, keep getting the run around.
Ashley makes great furniture and is better priced than many others.
Justine was awesome in helping us order our dining table! Quick and smooth transaction!
Mavra was friendly and easy to work with. We ended up getting the table and chair set that we really wanted.
The salesperson was great. I had part # (chair) that I wanted, she found it and quoted price, I agreed, she wrote it up then THE TROUBLE BEGAN. Your “pay online” program sucks. Purchased a couch 2 months ago and found myself in same position! Your program would say accepted then 2 seconds later say payment denied. We tried 3x and I called Capital One, they said charge went thru….but you said DENIED. After thr 4th try, I finally ran to store to get it done. Guess what, NO HASSLES, payment made, out of store 10 min.But very aggravated with your system. FIX IT!
Hiral was such an amazing help with our shopping needs. She was able to put together a wonderful collection of quality items for us to review and made this a truly custom order experience.
Haven't got the chair yet. But the salesman was very nice.
Outstanding and exemplary customer service. Bought a piece of furniture with extended warranty coverage/protection back in April of 2021 that was denied by the provider when the furniture piece failed 8.2022. Michelle @ Ashley Furniture listened to our concerns and rectified the issue almost immediately. I’ve always felt that real customer service occurs well after the dollar is spent and time has elapsed. The folks @ Ashley really stood behind their business model. Thanks so much!
I was greeted by a friendly employee as soon as I walked in the door. I looked around and then she came to assist me on what I was looking for. She found me the perfect dining table for the space I had. The price was reasonable and the quality of the table and stools where good. Delivery was in 4 days and I couldn’t be happier. Thank you
Went to look at recliner chairs. This store has a large selection to choose from. Mike our sales guy was very helpful and answered all my questions and helped me find the perfect chair.
Worst customer service ever! My gf and I bought a bedroom set and the dresser door will not fit flush with the dresser. You can tell it's bowed out. Called to have a manager call us back 5 times and still haven't received a phone call back. They take your money and run. I will never buy from them again. We're still waiting for a phone call back!!
Dillon was an amazing sales associate. Super real, honest and professional. Clearly stated all options with furniture, gave us space to take a look around the show room. Went above and beyond from the first phone call to check out.
Ashley always has a great variety of furniture items and the quality and price is so much better than the competition. Have consistently relied on Ashley furniture for my home furnishing needs. Staff is knowledgeable and professional and go out of their way to help.
I resolve to stop buying furniture here - it just is not good quality. I paid more than $3500 for a leather living room set and after 5.5 years it is ready for the trash. The stitches are worn and there are spots where the dye has faded and ripped. Very disappointing. Stopped back at the store but they wanted nothing to do with me as far as providing service or information, very much a pressure sales culture. Never going back.
My experience was horrible! I received a mattress that wasn’t the one I chose. Delivery was horrible trashed my floors. Scraped my walls, as well as dented them. Didn’t put the items where instructed and left without me knowing. I was also told by Jonathan if I was unhappy with the comfort of my mattress I had 90 days to call to get it switched out. Customer service claim they will handle it and call back. They never did! So I called and nothing was notated. The mattress feels like I’m sleeping on concrete. Definitely not what I ordered. The delivery guy also scraped my ceiling with the headboard. My bed and nightstand is so close to the bathroom door. I hurt myself often trying to get around it. Oh and didn’t put any handles on the dressers. Unbelievable. They need to compensate for all the damage done to walls and ceiling immediately!!! EDIT- I’ve done everything possible to try and get this matter to be resolved. I have been disrespected, cursed out, hung up on. As well as ignored in between! I still have all the issues I listed above. And we’re now in September and there’s no changes . This company I wouldn’t suggest ever going there! I even went in the location and the supervisor Cedric cursed at me which lead me to come out of character. How dare he! It’s my money spent and I want what I paid for. I’ve even suggested they come and remove everything I no longer want to deal with them. At this point I will be taking legal action.
Justin Ward was extremely helpful and straightforward! You will get the best furniture for the best price!
Had great customer service and assistance with the furniture we ordered in Daytona Beach. Our sales associate made it easy to schedule delivery and set-up. Thanks!
Dillon made today's sale smooth process. He was very knowledgeable and patient. He welcomed all my questions and took time to answer them all. The finance ladies and Mgr Chris were also very friendly and helpful. Thank you Wendy
WARNING WARNING WARNING!!! This is the worst customer service experience I have ever been a part of. We were lied to, deceived, and ignored several times. My pregnant wife had to go in the store many times to get answers and we were deceived over and over. When our furniture finally arrived it was missing a shelf and in true Ashley fashion they ignored my requests for a new shelf. Due yourself a favor and avoid buying from this retailer you will cause yourself unnecessary headaches
We have been waiting on our table for over 8 months. I was contacted 3 different times with a congratulations email that my order would be delivered soon. I was excited after our first email and prepared our dining room as instructed and got rid of our old table to make room. I also requested the scheduled delivery day off work. I was then called by Ashley rep. and advised it had been backordered until June! I was very upset but was told the new date would be July 13th so I calmed down and waited yet another month. In July I got another congratulations letter that our furniture was coming, I once again requested off work to make sure I was home for the delivery. I then get an email from Skyler at Ashley’s furniture in Daytona that our Financing authorization had expired, and I needed to provide the card number and security code for the order. I never received a card in the mail, I assumed it was because they hadn’t sent the furniture, so I did not have that information. I told Skyler I had been waiting and expressed how frustrating it is to wait 8 months and now I am being asked to drive 45 minutes away to reauthorize my financing information because our order was so delayed it expired. I told Skyler I would come down there that night if she could tell me that my furniture was still on its way this week. She advised it was now on a “Finance Hold” and she could not view those details. She then said she could email the warehouse and find out and would call me back. My husband and I waited anxiously on standby to drive down but never heard back from her. I called the next day and was told once again; they couldn’t tell me if the delivery was still scheduled due to the Finance hold. I explained to her how frustrated I was. We have been eating on a card table for months and if it was going to be delayed again, I would rather just cancel instead of driving 45minutes to re authorize our financing which expired due to the length of time it has taken Ashley to deliver the furniture. What happened to emailing the factory??? I then asked to speak to a manager. I waited 5 hours and did not receive a call back. I called again and was told the manager was to busy to speak to us. I was given to another employee who took my information and said she would reauthorize the order and call me back that evening or first thing in the morning with the furniture delivery date. She never called. I have no idea if my furniture is coming this week or not. I will never buy from them again! Delays, poor communication, lies about contacting the warehouse. It’s a total circus at that store. Kristin Carlisle - Angry customer.
Run don’t walk, run to any other furniture store, it would be better then buying from Ashley home store furniture. We spend about 25k to furnish a home here in Florida. They sold us the warranty and 14 months after we have a fire pit patio table that is losing it finish ( which they claim to make) warranty says manufacture defect, contact them. Ashley furniture says over one year call the warranty you purchased. So if you are even remotely thinking of going to Ashley’s, first go to face book customers , complaints you’ll read hundreds, they have created there own site. Because on Ashley’s fb page they delete all negative reviews. As I said run don’t walk to any other furniture store. They total sell junk and don’t stand behind there products.
Jessica (Daytona) was fabulous
never showed up with my delivery that they charged me for. No picture as I never received
Excellent in-store experience, with Leona.
Wow! Where do I start. DO NOT BUY AT THIS LOCATION OR AT ANY LOCATION FOR THAT MATTER! Worst Customer Service EVER! The sales people at the store will be nice to get you to buy, then God forbid something goes wrong with your order, they will not want to do anything to do with you. They will give you the "I am just a salesperson" answer. They will not make any attempt to make it right with you. Not to mention the phone number to the store will automatically redirect to the WORTHLESS Customer Service Department. I purchase a bedroom set over a week ago. Been sleeping on the floor ever since. Ashley Furniture has been to my home twice to correct the error (wrong hardware to install the bed) and after numerous calls, including speaking with the "so called Escalations Department" they messed up again. How do you mess this up? Unacceptable! They could care less. I will never buy furniture from them again and I will make sure any friend or family stays away. As I am writing this, I have been on hold on the phone, trying to once again get someone to get this right. I will attempt to contact Corporate as well. Again, STAY AWAY FROM ASHLEY FURNITURE!!!
I purchased a sectional sofa yesterday at the Daytona location with the help of a great sales rep, Mariam Hammond. Mariam was so knowledgeable and helpful. Thank you!
We were greeted upon entering the store and our salesman Justin W. was awesome! He helped us navigate the different mattress choice’s. We were able to purchase the one that works best for us.
Had a great shopping experience. Found the perfect living room set for our new condo. The furniture specialist, Jeff Grimm, was courteous and knowledgeable.
Cannot get through to the store to actually speak to our salesman! Went there to find him on a day he said he’d be working but they told us “he took the day off” Left our number for him to call us and still we have not gotten ahold of him. Trying to call the store again this week and still on hold listening to the advertising loop of how wonderful Ashley Furniture is. We really like our couch but do not like the customer service. Once the sale is done…they are done with you it seems. Disappointing.
Julie has been my sales person twice and she is terrific!! Ask for Julie when you arrive!
Mike was amazing. He was patient and so helpful. He made purchases furniture sleepless. Thank you again Mike
Unhappy customer. The furniture delivered was like it was model furniture, scrapped up, drawers don't work, legs were missing, dining room chairs are not level, and trying to get this resolved from Customer Service/Care is like pulling teeth! It's been this way for over a month now. Have tickets open with customer care, but they don't respond. Have asked me for photos 3 times, and I've sent them 3 times! They say they will schedule me after receiving photos, but no. Still waiting.
STAY AWAY FROM THIS LOCATION, AND ASHLEY FURNITURE IN GENERAL!!! AFTER SPENDING $3000 HERE MY FURNITURE ARRIVED DAMAGED AND THE DELIVERY TEAM SEVERELY DAMAGED MY BRANDNEW HARDWOOD FLOORS, IT HAS BEEN 3 MONTHS NOW WITH NO RESOLUTION. EVERY TIME I CALL THE STORE FOR A RESOLUTION THEY PUT ME ON HOLD AND THEN HANG UP ON ME, ON TOP OF ALL OF THIS I WAS THREATENED BY KAYLA TO “watch my back”…. RIDICULOUS AND VERY UNPROFESSIONAL BUSINESS.. I ALSO HAVE NOT HAD ANY SUCCESS GETTING A RESOLUTION AFTER CALLING THE STORE AND CORPORATE A COMBINED 100 TIMES, SHOP ON AMAZON OR IKEA, YOU WILL SAVE MONEY AND SAVE YOURSELF A HEADACHE DEALING WITH THIS HORRIBLE COMPANY. STAY AWAY BY ALL MEANS. CURRENTLY FILING A LAWSUIT AGAINST THE COMPANY FOR ALL OF THE ISSUES THEY HAVE CAUSED. I REGRET BUYING FROM HERE EVERY SINGLE DAY I HAVE TO LOOK AT THIS CHEAP, TACKY FURNITURE…
Thank you so much for such a great shopping experience! I absolutely love our new living room set!
Michelle in customer service was very pleasant and would recommend Ashley to anyone!
Salesman Jimmy was a great help.
Very nice store with a large variety of furniture. More of the Florida decor. Our sales agent knew his store and his merchandise which was a great help. Edit: an additional shout out to Daytona Ashley Furniture store and their customer service personnel. We had a problem that wasn’t Ashley fault and they went to bat for us to get it remedied.
Justin was friendly, knowledgeable and not pushy. He was also very respectful. We will use him again when needed.
Kayla is a rock-star and an amazing individual to work with. Not only was she able to assist and resolve my issue but she then passed me along to the equally helpful Julie. Although delivery for a particular item has taken close to 8 frustrating months (and still waiting) to deliver...I want to take a moment to praise these wonderful ladies for their support. ****Update now that furniture piece received, what a complete waste of time and resources. Waited forever for the media console to arrive only for it to come beat up and with the damn manual wedged between two pieces that were assembled. The staff assembling definitely saw it and decided this was still good enough to deliver. Meanwhile, the pieces will have to be removed to get this booklet out from in between. Who does this and whyyyy??? Lazy and careless employees are a dangerous thing! Also, one door doesnt close flush against the unit and protrudes out a lot (pic below) and the last thing is the delivery guy unwrapped the unit on its side and the shelves were resting on top but enclosed in the blanket wrap and they came crashing down and hit the ground so hard the corner received damage. It’s just so stupid to have these kinds of issues but clearly people don’t care about the hard earned money you’ve spent in an attempt to have nice/functional things. And NO HARDWARE was assembled. They just left everything here for me to do. If I wanted to build furniture, I would’ve shopped at IKEA 🙄
Jeff is awesome! Super kind and always willing to help
Horrible experience here in this store in daytona i bought a loveseat one year and 3 month and when they did the delivery,ones of the loveseats was broken and i went again back to the store and tell this problem and they told me they will send a technician to fix it so its the time im still have the loveseat broken in my living room because the cant do anything until yesterday that i went again and they told me come this saturday to talk to the general manager to see whats he will say so this is unbelievable and i pay for the warranties $400 and some and no one fix my problem and im still waiting 1 year and 3 month just for change or fix the loveseat and this is the first problem here is the 2nd problem I went 8 week ago to buy a bedroom set for my dad and i choose one set and they told me takes 3 to 4 weeks to receive the bedroom set so its 8 weeks already and no body call me for anything to tell me anything this is ridiculous they dont know how to work with clients always is a problem that they dont trying to fix Final dont go to this store to buy anything its ridiculous
The minute I walked into the store Jessica was sitting there at the desk she greeted me with a big smile and I showed her a picture of furniture. She took me right to it I would recommend Ashley’s HomeStore to anyone in the DAYTONA area
Failed to deliver, they rescheduled me a week later, hope it gets here on their 2nd promised date which will be a week later. I hope this is not habitual!
Friendly and helpful sales people. Found exactly what we were looking for and delivery was great.
My wife and I came into the store unsure if we were going to purchase a living room set or not. We were helped by a salesman named Mike. Mike was very professional, charismatic and knowledgeable throughout the whole experience. We thoroughly enjoyed our experience and ended up purchasing more than just a living room set. Highly recommend this store and it’s employees, ask for Mike!
Liked the atmosphere and not being annoyed by pushy salesperson. Jonathan was very helpful when needed but let us browse at our leisure. Picked out furniture and was able to order it later on the phone.
Jeff was an incredible help with our bedroom set purchase. He was patient and understanding with all of our questions and decision making. My husband and I are very pleased.
If you must buy at this location avoid the extended warranty. Wile the issue was resolved after years of avoidance it was not worth the stress. My advice is avoid buying anything here. That’s my plan!
I ordered 2 accent chairs and an accent table in my local store on 1/7/22. They set up delivery for the chairs on 1/12/22. They did advise that the table was on order until April. I decided to go ahead and get the table even though it meant waiting 3 months. On January 12th they delivered the WRONG chairs. I called customer service and the hold times were really long - it said I was 875 in queue. I decided to go back to the store. They were able to see what happened and place the order for the correct chairs. They advised it would be February. I agreed. They said we could keep the incorrect chairs until the new ones came. I got a delivery alert for 2/8/22. Turns out this wasn’t a delivery at all. It was Ashley Furniture picking up my chairs leaving my room empty. After calling Ashely Furniture I was told they new chairs would arrive in March. I later got a delivery date of March 23rd. I confirmed the delivery. I waited home all morning. I called Ashley furniture in the afternoon. They said the chairs would not be delivered until April 16th. I asked why I got the delivery alert for today. The representative said “I don’t know”. Well that’s not helpful. I waited home for nothing. They also informed me that my table is now showing it won’t be in the warehouse until July! So after spending $1000 in January I still have an empty room in March. Had I known it would take this long up front I would not have cleared out the room. I cleared out the room for that initial delivery back in January. Lesson learned. Do not buy from Ashley furniture in the future. They will mess up your order and leave you with NOTHING except an empty wallet. They charged me a delivery fee too even though there is no way to pick up the order. Only option is for them to deliver it.
Great selections.
I walked around the whole store for about 20 minutes and not one salesman spoke to me and my fiancé…
I’m a young shopper and typically, people don’t pay much attention to me or take me seriously and I usually experience a lot of side eyes and prying questions when I’m in a sales environment. This store really was looking to be the same with some of the salespeople until I met Don. He approached me like he would any other customer and was around checking in with me. Right away he was respectful of me, professionally and helped me without hesitation. I found a couch I loved and expressed my interest and he gave me so much great information about it. He had all of the answers to my questions and he wasn’t upset when I told him I was going to measure my space to make sure it would fit and I’d be back after mapping it out to purchase if it works out. He gave me his card and told me his availability. When I texted him later on that day, he was responsive and answered my questions happily. I came back the next day and we made the purchase. He answered all of my questions about the warranty and gave me some experiences and situations on why it would be a good idea for us. He was transparent about all associated fees with delivery and he was completely friendly and professional. It was so refreshing to not be pushed and pulled at the mercy of a salesperson. He told me about financing options and I told him I was going to buy it outright, and he was still happy to help even though we weren’t financing with the store. Normally, I am very judged and shopping for high priced items is uncomfortable for me because people make assumptions or think I’m wasting their time with my questions. Don was not this way at all. I’ll definitely be back as we continue to furnish our new home!
Save yourself, do not expect to get your things. 6 delivery dates another pushback. Got our money back 🤪
Very friendly and helpful sales representative. Good sale deal on living room table set. Set for fast delivery.
Disappointed with undeniable promises , when they want too sell you something and give you a delivery date and it never happens months at a time…..wrong! Not nice, Daytona store has been the worst…I rather deal with Sanford store better customer service and they tell you the truth, I will never shop there again.
Wow! Ashley’s Daytona Beach delivery process was spot on, plenty of notification, and on time! Thank you!
Julie was very helpful, great purchase at good price!
I DO NOT recommend buying at this location at all. They all act so nice and helpful to get you to buy something and then they don't care about you anymore. I ordered a very expensive couch back in august and was told that it would arrive in September and no later than the beginning of October. I was notified closer to the time the it was supposed to be arriving and was told the couch wasn't coming until the end of November. I didn't have a couch in my new apartment for over 6 months. I just moved to the area and this made it so much more stressful. The couch finally came in at the end of November and was MISSING A COUCH CUSHION!!!! I paid over $3000 for a couch with a missing cushion there's a huge gap in the couch. I told them this and they said they would order it for me. I've called and gone back so many times and I STILL have not received my couch cushion and it's already February. This has been such a nightmare and I will definitely be bringing this matter further and elevating it since it hasn't been resolved. This is not a way to treat your customers. How would you feel if this happened to you?????
Everyone was so willing to help me. Even took some money off when they could.
We are in the middle of a move and knew that we would need some furniture. Ashley Homestore is advertising a big sale going on and we already decided on a specific sofa. As we entered the store, we were greeted by Leona, who was ready to assist us. We showed her what we wanted, had the sofa ordered and scheduled delivery in no time, even matched the price that we saw online. Leona is knowledgeable, personable and ready to go to work for you. Later in the day we looked online again and found a couple of pieces that we were interested in buying. She got that done a second time all without any kind of pressure sales techniques. It was a great experience for us all around. High five to Leona. Totally awesome and left the store very happy.
have shopped there before and my furniture is 15 years old and still is in great shape. This time I had a lovely salesgirl named this time I had a lovely salesgirl named Leona from the Daytona Showroom. she was very patient with me even though I drove her crazy. I ended up cancelling what I first purchased and rebought something else. She took care of us and always was very pleasant. Your furniture is of good quality and very nice.
Jimmy Cunningham… our salesman who deserves a big five ⭐️ review! Jimmy has excellent customer service skills AND very helpful in navigating us through the store, showing us the beds, mattresses and pillows. He was nice and patient, stayed after hours to complete our purchases. He was thoughtful about what each person needed and found a way to make sure the beds are delivered and set up this weekend! THANK YOU JIMMY!
They will lie to you!! About delivery, waiting times.. they lie about inventory to get the couch sold.... Watch them lie to you about months and months of waiting times.. I warned you.
We have been purchasing our furniture for almost 10 years from Ashley Furniture. They are the best. I will never change , our sales person Donald is great, very friendly and always want to make the customer HAPPY. Keep it up Donald Beckler 9 and Ashley too. Your have good employees That's what I like. Bill
Ordered a table in November. Delivery date was January 9. Table never arrive. Can’t get a hold of anyone at the store. Says over 70 colors ahead of me. I have no information on where my table is. We would love a callback. Can’t get a hold of anyone at the store. At least we can do is know when our orders coming. Online says order doesn’t exist. They got my money where is my stuff.
7 months after waiting for a accent table they sent an emal and said it could finally be delivered and early, I confirmed once again and waited, got a phone messgae the day it was supposed to be delivered saying the paperwork needed to be resigned, went to the store to resign the paperwork waited in a huge line that never moved, Decided to call instead, I was then told they could do the paperwork over the phone but I would not get my furniture for another 3 to 4 months. Thanks for wasting my time!!! How is it possible to be delivered one day and then it magically dissappears for another 3 months? Went home and called They now toell me that my piece won't be here until March or April.
Jonathan, provides the best service ever. He dedicates us all the time necessary to make sure we were comfortable with our selection and he let us take all the time. He never pushed or pressured us. He help select the right product and take advantage of the current promotion on store. We are very happy with his services and our purchase. Thank you
Have a bad experience last time that I bought. The bed sets came late, the nightstand drawers broken and the never change it for a new one. A year later still have issues with that and waiting for been fixed
It was the best experience I have ever had at an Ashley's Furniture. The sales lady was very good at what she does and we were very happy with our decisions. We were furnishing a whole house and she didn't try to hurry us and when we would find something we wanted to change she wasn't bothered by it at all. She would change it. She was a Saint. There are a few more things I would like and I will return to buy them.
Rip off store!! Buyer beware! I bought a dresser for $504 during the new years sale. I came back to the store 3 days later to possibly buy more furniture from the same bedroom collection. I noticed the dresser I just bought for $504 was now only $410. I talked with a manger and she told I'm out of luck, they would not adjust the billing credit of $94 on my 12 month zero interest same as cash account. Rip off store avoid!!! I shop at Hudson and Room To Go now. I feel confident with them
My husband and I walked in to take a look we need living room and dining furniture for our home. We had multiple employees look at us but no one offered to help us. We walked out after 20 minutes
Bought a double reclining couch and we were delivered one with a broken handle. A few weeks go by and the back breaks. Tech comes says says he ordered the part. Week goes by we call and no part ordered, "forgotten about." This was about one month ago. Still using that broken expensive pies of garbage. Highly disappointed. Give them minus 1 star if it were possible.
Leona was very helpful and was very personable. She helped us find the best sofa set we could that had all the options we wanted.
Dillon was great!
Had everything I needed in stock.
Above and beyond service from Dillon! Worked with him to get exactly what we wanted. Couldn't be happier with the service we received. No pressure sales at all. Just a wonderful shopping experience.
It took a little longer than I thought it should (especially for a cash/credit card transaction). The salesman was nice and got it done.
They are good to work with. Ordered online to save money, local store delivered and set up.
I had heard that furniture was taking a long time to be in stock due to covid so to be proactive, I placed an order in June for our closing on our house in December. On November 27, we received confirmation that all of our orders were in stock and ready to be delivered to us in December. We were thrilled! We received this confirmation via phone and email. Then two days later on November 29th, we got a voicemail that our deliveries would not be in stock until February 18th!!!! I am livid. I spoke with a manager and no one is able to help or explain why this would happen. I am furious and Ashley’s will not and has not made this right. I do NOT recommend ordering from them and I never will again!!!!!! Terrible customer service!
I bought all new furniture from Leona Reeves. Came in for one piece and bought 6. She is an asset to your company. Your management staff (can't remember her name) Greeted me and took good care of me. I had a great time spending money! First time ever with all new living space, thank you!
Got 2 bedroom sets at Ashley on international speedway. Justin Ward was amazing, he was knowledgeable, prompt with service. Listened and understood what we were wanting.
Nice selection of furniture & Friendly staff
The store was organized and the salesperson was very kind though always keeping one eye looking for future customers. I chose a few items and all of them were out of stock and would be 3+ months before delivery yet they want full payment now. ??
We enjoyed shopping at Ashley and the salesman that helped us was very knowledgeable and pleasant.
Selection was great. Sales assistant was very helpful. Product was defective. Call center overwhelmed. I am in line and customer #147.
Tazaya Ceasar is a terrific representative of the Ashley brand and knows the product and sales process extremely well. We are repeat customers and always seek her out when we visit the Daytona Beach, Florida store.
Justin was very helpful and knowledgeable, Thanks for making it easy.
Sales associates are friendly, engaging and not the least bit pushy. My salesperson, Leona, knew just the right questions to ask when I didn’t know where to begin. She showed options and offered advice on mixing and matching items, affording me an opportunity to visualize how my room could come together cohesively. She turned a stressful event into a pleasant one!
Karey was so patient with us and we appreciated how thoroughly she explained the availability and shipping process. We will definitely return to this store very soon.
We visited this particular store and I must admit I was not happy with a previous encounter from a store that occurred at another location which is why I drove 30 plus miles past it to this one. The store manager here in Daytona, Florida, LISTENED! He then went the extra mile and made things right! Thanks for everything but mainly, thanks for listening. I apologize for forgetting your name but thank you!
Real people in the Daytona store can make a difference! I appreciate their patience and help. I spent several hours attempting to order a dresser using Ashley’s website. It said repeatedly I should call my credit card company because there was a problem. The credit card company said there was no problem and that they had approved all transactions submitted by Ashley. So I called Ashley customer service (several times). What a joke! They finally revealed the real problem: the Ashley IT department does not support ANY Apple device. I asked how I was supposed to order the product and they said use a PC or order by phone. I called the number they provided, but was growing older by the minute as I waited. I decided to call the Daytona store directly. Thank Goodness for Jimmie at the Daytona store! He had everything taken care of in a few minutes. The IT department at Ashley is out of touch with how the real world operates. They force other employees to deal with ridiculous issues that shouldn’t exist in the first place. Ashley needs some competent software engineers.
While visiting in Florida we finally found the dining room set we wanted! Unfortunately, Jeff was too busy to sell it to us. I guess we will have to try the Knoxville store.
Big selection of in-stock items. They manufacture their own furniture.
Went to Ashley looking for a nightstand and dresser, came away with an amazing bedroom set at a great total price! Our salesman, Will, was more than perfect! He met us at the door, told us where to look and then let us wander. We both dislike salespeople that follow you around pointing out things we’re not interested in and Will was more than willing to just check back with us. After finding what we didn’t even know we were looking for, Will was right there to walk us through their process. We could not have more pleased with his service and the furniture we found (did I mention that we weren’t even looking for it?? Lol). Not sure that we’ve had a more pleasant experience. Thanks Ashley and more importantly, thank you Will!!
The sales person was responsive, polite and knowledgeable.
Ashley furniture itself is nice but the delivery people aren't that great
I placed an order for two office chairs that won’t be available until January next year. Leona was very efficient and pleasant to work with, she also made a notation on my order to ship my items as soon as possible just in case they came in early.
I had a great Experience at Ashleys in Florida! I had come in and found a couch that I really liked but wanted to go and shop around. I was astonished at the furniture in other stores around, awful! I came back to Ashleys and Jimmy helped me and was amazing. He stood back and let me look around and then when I found something I liked he was extremely helpful and not pushy at all. I went in for a couch and left with a couch, dining table and console. I am currently building a home so I was able to leave the delivery as ETA/ able to let them know when I had a move in date-I could even deliver pieces at separate times if that was easier for me. Great service and I will be back!!
Dimitri great salesman, found what I needed quick, got me in and out quick. No aggressive upsells, found me just what I needed.
My husband and I ordered a bedroom set! The first delivery the men did not put our end tables together correctly! They left out screws so when you moved them, they just fell to the floor! And our bed frame was missing parts! I even tipped them and they said NOTHING! Just lifted! We then had two more men come back to fix our bed frame and end tables! The one guy asked for gorilla glue?!! Umm what?! It’s not supposed to need gorilla glue, they are BRAND NEW! So they left with an end table STILL broken! Now we have scheduled for a new end table to be delivered AGAIN this Saturday! Let’s hope this time it’s fixed! It’s been a not so great experience!!
So very nice and accommodating. Very thorough with explaining processes and benefits. I have been an Ashley Furniture buyer for years and have always had a great experience up north and it continues here in Florida.
Purchased furniture 3 month ago,I haven’t got anything yet.so disappointed
Let me preface this by saying that my husband and I are so sorry for keeping the staff here late, as we thought they were open until 9pm when they’re only open until 7pm! Julie and Chelsea were SO helpful and not once did they hurry us or tell us they were closing soon. We were not pressured into any decisions and were told multiple times to express our thoughts and concerns with pricing and options. They let us know right away that certain parts/sets were back ordered (which we expected) but they were upfront about exact shipping dates and delays. My husband and I are not very decisive people, but we were reassured that we could be open with them about what we needed, and they certainly delivered! We left very satisfied with the bedroom set we purchased, and will definitely be back (NOT after closing this time!) for our living room furniture when we need to replace. Thanks again Julie and Chelsea!!!
Unfortunately, the wrong bed was delivered. It will be 5 weeks now we are still waiting on delivery on correct bed.
Update: tiempo después de mi compra, Julio 2022, para reclamar a la garantía de Ashley es perder el tiempo, peor servicio, no contestan, no vienen a la casa por algo q pague esa garantía y no resuelven nada. NO COMPRES EN ASHLEY A MENOS QUE QUIERAS DOLORES DE CABEZA!! Le doy una estrella, por las bellezas de muebles y comedor que tienen. Pero en servicio son lo peor que tienen. Hice la compra CASH en julio 28 2021, La entrega del juego de comedor era agosto 3 la cambiaron para otra semana, luego la entrega de los muebles me la cambiaron 3 veces, para finalizar todavía me deben 1 cojín del loveseat’. En entregas tienen 0 y en servicio al cliente se tardan demasiado en contestar la llamada. En fin malísima experiencia, no lo recomiendo.
Salesman Mr Inder Singh was very helpful and patient as we roamed about. Unfortunately the sofa we chose is on backorder till mid October but the rest of our pieces will be delivered next week. Very pleased with the service.
We went to Ashley HomeStore to look for a new sofa and take advantage of the Labor Day sale. The selection was great and our sales associate Mavra was very helpful. She helped us find the sofa that we were looking for and got us set up for the delivery. Everything with the delivery went as she had told us it would. The delivery driver was right on time and the set up was seamless. We will definitely go back to Ashley HomeStore the next time we are furniture shopping and will recommend them to our friends and family! And we will ask for Mavra if she is available!
I was helped by Inder. He did a very good job!
Our sales man Don was amazing! He let us browse for as long as needed and did not pressure us what so ever. He listened to our needs and went above and beyond. We will only be requesting him as our associate from now on. We purchased a mattress and kitchen table set from Ashley’s. We love both items!
Chelsea was very helpful and did everything to make me as a customer happy. She definitely went the extra mile.
Juli and chelcy were amazing. Both took out the time to assist me with my purchase. Loved their energy highly recommend for any one wanting to shop for furniture definitely come shop at Ashley's i highly recommend these two salesman.
Customer service representative could not have been nicer and very helpful over the phone
Bought a beautiful set from Ashley and the love seat came in the time frame they stated. The couch they delivered came unboxed and with a nasty blanket over it. It has stains all over and ripped in some spots. I couldn't believe they tried to deliver it to me. I rejected it and asked for a new one. It took 5 MONTHS!!! finally after calling and spending hours talking to them they delivered my couch. Let me just say it's not even that good of quality. I am extremely disappointed.
Always very Professional in customer friendly
Our experience was a little rocky at first. My fiancé and I were shopping for a specific size sofa for our beach condo that has low ceilings and narrow doorways. It has been an endless search with little luck. After leaving another furniture store where we found what we needed, but due to Covid it would be 6-8 months delivery, we were frustrated to say the least. Here is where it gets interesting. As we walked in the Ashley showroom there were two ladies. One asked what we were looking for. I explained our dilemma and she immediately started with one objection after another about, "I can't think of anything like that". when I asked if they had any small sofas that some call apartment size. She had a blank look on her face and said she didn't have any idea what I was talking about. My fiancé asked if she had a tape measure so we could measure sofas and her answer was "all the dimensions are on the tags". Then she finally got off stool and pointed at some sofas with a comment "Is this what you are looking for" (sort of sarcasticly). At this point I'm not pleased and turned to my fiancé and whispered ", I'm not happy with her attitude", his answer was "me either". I then walked back to the front of the store and asked the second person, if she was a sales associate. She said yes, my name is Julie, how can I help you. I told her we would prefer dealing with you instead of the other sales associate. Julie, said, no problem, I will take care of it. She returned a minute later and apologized for the other associate and started to show us smaller sofas that were exactly what we were looking for. I know this is a long review but we wanted to give the entire picture of our visit. Julie could not have been nicer. She was professorial, knowledgeable, accommodating and above all, genuinely willing to assist us. We ended up purchasing exactly what we needed, the items were on sale and we will receive them within a week. I have Julie's card and plan on coming back to her for all our furniture needs at the house we are building. Thank you Julie for helping us.
Worst customer service ever. My parents ordered a sofa and loveseat set. The love seat arrived a month ago and the sofa was supposed to arrive today, And without any notice now it’s supposed to arrive on the 9th. We cancelled our days plans anticipating arrival of furniture that got rescheduled without any notice. Ridiculous service. Never use Ashley ever again.
Clean
I have always loved Ashley's furniture and preferred it over other stores because of their quality and great customer service. Just wish it wasn't so darn expensive sometimes!
Ordered $6,000 worth of furniture on May 4th was told I would get it in June. Delivery Date changed 4 times didn’t receive furniture till July 26th. Received mismatching sofa and loveseat ottoman with no legs. Called customer service they sent our legs but acted like tough luck we got your money have a good day regarding our sofa that didn’t match our loveseat. So in the mean time we are storing this huge sofa in our garage it patiently waiting for a solution. Bad Customer Service but good furniture.
Very unhelpful, they just want money. Our sales lady found my budget, showed me one couch that was in the budget and our desired style, and then when my husband and I were unsure if we were ordering the right configuration offered no help, didn’t talk to us about the room, and added the protection plan even though the couch was at the top of the budget, never saying how much it added to the total. We ended up ordering the wrong couch due to the lack of guidance. It looks so stupid and we absolutely hate it. I will never shop here again, I’d rather spend the money at ikea and build it myself.
Great selection and inventory was available, unlike a major chain furniture store across the street who said availability wouldn't be until next year! Ashley HomeStore is delivering my beautiful dresser, chest and 2 nightstands in 5 days. Thanks Donald Beckler for your awesome customer service and making this major purchase easy and stress free including setting up the delivery so quick!
Excellent costumer service
I called ahead with a item number an I was told they had it in the store. When I got there it wasn't available at any store. I
I ordered a dining table to be delivered. Their fulfillment group does not call when they are heading over and they don’t have an app to tell you which “stop” you are like Rooms to Go has. You are only provided a 4-hour window. I live in a gated community but they must have followed someone in because I didn’t get a call from them (again). When I called they said the truck might come at the end of the day and if not, I would have to reschedule. I called later that day and they said I would have to reschedule my delivery but I couldn’t reschedule through them. I asked for a supervisor, spent more time on hold only to hear a supervisor wasn’t available. I canceled my order and placed an order through Amazon.
Elizabeth was wonderful!! Prices were great too! I'll be back for sure!
The bed we picked out for my son was perfect the gentleman Michael P. Was an amazing salesman and very helpful. Definitely coming back to see him to get a bed for myself.
Bought furniture a year ago, recliner broke in two weeks. After a year we still don't have a replacement. Customer service is certainly not number one priority for this company. Buyer beware.
I am truly sorry that I have bought anything from this store. We had a big problem with our kitchen table, it took a lot phone calls and visits to the store, because they do not answer their phones. We finally got our kitchen table problem almost solved. We were told our delivery was on 26 June never got a phone call to tell us that it was now on back order, the only way we found out was through CS. Tried to reach the sales person never got through to the store it was in stock when we ordered it, then found out that on the 7 th of July they are picking up the original one and the other will not be here until 27 July, I am on hold right now because I want to find out what time they are coming tomorrow. No phone call telling us nothing. If this is how you treat all your customers then we not God knows why you have not yet lost your business
Excellent service and pricing
Great service. Very helpful.
Not impressed with the quality of the product
The selection at the Daytona Beach, FL store was excellent. After visiting many furniture stores, Ashley's had just what we were looking for in 2 side swivel chairs and rug. Lily, our sales person, was very professional and made our shopping experience and purchase at Ashley perfect! She didn't shadow us throughout the store, but was always available for questions and our ultimate purchase. It was wonderful that the 3 items we purchased were in stock and will be delivered 1st week of July.
Sales person was friendly and helpful. However big disparacy between stock. I.e. you only get what you pay for.
(Translated by Google) Belloooooooo I loved the combinations (Original) Belloooooooo me encantó las combinaciones
I ordered my furniture right from the Daytona Beach store and the sales assistant was really nice and the process was smooth. However I revived the delivery yesterday after waiting 6 weeks and only half of the furniture was in the truck. They called me right after the delivery driver notified them of the missing furniture. When they called me that said they will have someone contact me the next day for a new delivery date for the rest of my furniture which is only a small office desk and chair. I still have not received a call and no furniture. I paid for the furniture in full. I’m trying to call but have been on hold for far too long. I feel that they should be contacting me and not the other way around.
Excellent service. Always working with the customer to meet their needs. Always return back to have Jimmy take care if us. He's the best
Good products, horrible timing. Nobody answers the phone, can never track my order, and our deliveries are always late.
I always like shopping in Ashley's because of the decorating ideas put together with the furniture. I bought some throw pillows today! At checkout I was given a 25% discount. Totally unexpected. Thank you
UPDATE: It has been several weeks now and we have not heard from anyone at Ashley Home Stores on them sending someone to repair the damage even though the told us three to five business days in out earlier conversations. They said they passed it to their subcontractor who delivered the item and caused the damage but no one is responding. We did not deal with the subcontractors so we have no means to compel them to make a repair nor do we even know ,how to reach them if we could. This is part of the “Golden Gloves” delivery service we paid Ashley Home Stores extra for by the way. Now we have been notified that the Ashley Home Store customer support email inbox is full and cannot receive any more message. SO IF YOU WERE TO FUND A REASON NOT TO DO BUSINESS WITH A COMPANY THIS IS A GOOD ONE! We are drafting a letter to the netter business bureau now. We ordered a Blue leather queen sofa sleeper along with the extra cost “Golden Gloves” delivery service. The “Golden Gloves” delivery service turned out to be a third party individual driving an enterprise rental truck. One guy to bring this Queen Sofa Sleeper through the rear of our house and into the bedroom. We asked if there was a problem but he said no he could handle it and brought it around back. When he brought it through the first doorway he lost control of the dolly and almost dropped the sofa though a large plate glass window. Once through instead of completely unwrapping the unit to navigate around and though the hall archway he sped up and tried to go straight through and ended up getting the sofa jammed in the archway. Once he realized it was stuck he twisted it while it was still stuck and bent the sleeper frame, tore the seat leather open, and split the wall at the inside corner of the doorway, taking off some paint and leaving greasy hand prints behind. I would have posted pictures and likely will at another site as this sit doesn’t seem to have that option. We did not accept delivery of the sofa sleeper, contacted customer service, and returned the couch immediately. We were assured that someone would come and evaluate the damage to our house and schedule a repair, We have received a refund but after four separate phone calls, the last one to management no one has contacted us to repair our damaged wall. Each time we call it takes over an hour of waiting and although everyone is apologetic nothing has been done. We were told that they have contacted the delivery company and that they should in turn contact us or the Ashley case manager will call us and that has not happened. Unfortunately we paid Ashely for the “Golden Gloves” delivery and we hold them responsible for the damage. We believe we are owed a repair will likely consult with an attorney in the near term. Two stars for the refund but I will continue to leave reviews wherever I can and should be visiting the store in person soon to loudly complain in front of new customers.
Awful! Delivered a torn couch on 6/11/2021 to my mom, she called Ashley and was told they could have it patched. I was astonished, who wants a patch job. I told my mom not to accept the order. Now the new couch cannot be delivered for another three weeks. Awful service, very disappointed. I was going to purchase a new bedroom set myself from there and decided not to do to this poor service.
Leona was top notch salesperson she knew the Showroom floor and very knowledgeable about the products she helped me design my small apartment and set me up with great prices and best deals hooked me up with a few clearance items that gave my space pop! Best of all my delivery only took a week !! Alejandro was a beast of a one man delivery!! Special shout out to Michelle customer service, Diane and Chelsea managers as well as Eric in financing! Smooth and simple shopping! Huge shout out to Edgar the GM He runs a fantastic ship he is such a Cucumber of a man! Thanks Ashley!
Salesman indicated that retail of each piece (sofa and loveseat) was $1199. We checked loveseat after returning home and retail on loveseat was actually only $1099. This inaccuratly increased the price for us.
Just received delivery of a complete bedroom set we ordered in April last Sunday. The delivery experience was horrible. The delivery people showed up an hour before the early end of the window with a 10 minute warning. We were still removing the old furniture from the bedroom. Told them it would be 10 minutes. Got in their truck and left without telling us anything. After a call to customer service they showed back up about an hour later. One of the people stood around yelling at someone on his cellphone in Spanish for about 10 minutes. They assembled the furniture but left styrofoam from one of our house to the other and out in the yard. Left a sheet of protective paper that blew up under our bushes along with two allen wrenches on our driveway. Got in the bed Sunday night and started hearing noises because the supports under the slats were not installed correctly. Some didn't even touch the ground. Called Customer Support and got no apology or anything just an appointment next week to send out a tech. Will never recommend or buy anything from Ashley's
TERRIBLE PLACE...THEY CANCELED MY DELIVERY WITHOUT MY PERMISSION..NOBODY EVER ANSWERSTHE PHONE THERE..IM ON HOLD NOW FOR A MANAGER OVER 20 MIN NOBODY HAS CAME TO THE PHONE. DELIVERY MEN LEFT A MESS ON FLOOR , THEY SPEAK NO ENGLISH...YOU CALL CORPORATE OFFICE IT GOES TO CUSTOMER SERVICE...THEY DONT ANSWER...
Mike Petite was great. He was very helpful and attentive. He took the time to explain the sales. He showed us the products in the showroom and compared prices online. The showroom was great. Very neat, clean and organized. It was a great shopping experience all the way around.
I live in Canada and own a house in Palm Coast, Florida. I wanted to buy a bedroom suite to be delivered to our house in Palm Coast and made the purchase over the phone through Lilly at the Daytona store location after having issues with online ordering. (My issue not the stores). Anyway to make a long story short between Lilly’s professionalism and dealing with Chelsea in the finance/business office it was a great experience. I will definitely be doing more shopping there.
Ordered a coffee table and two end tables and it’s three times they delivered with damages still haven’t gotten my order on my shipment
Was with my kids while they bought furniture. Sales woman was very helpful and caught a good sale.
Buying furniture is always hard. But using the Ashley's store here in NY to get a hands on feel, and then purchasing it from 1,300 miles away in the Ashley's store in Daytona Beach is a challenge. But Michael Petit, of the Daytona store, made it easy every step of the way. When I complete my move to Florida, I will need even more furniture. And you can bet that my first stop, after arriving in Florida, will be to Ashley's Daytona, to see Michael Petit and buy three more rooms of furniture.
Nice selection
Purchased a sofa. Waited a month for delivery. Came in damaged. Called to return it immediately. Have been waiting 3 weeks with a worthless sofa taking up my living room. Terrible service.
I have purchased several items from Ashley in the past, mainly online. This purchase I went through the store. BIG MISTAKE. Poor communication, changes delivery dates without contacting customer, rude office manager Diane whose only solution to their mistake was "go rent a truck and drive to Tampa to get it yourself." . When you ask to speak with a manager to help resolve an issue they park your call and no manager will pick up the call, you will sit there on the phone over 45 minutes listening to their hyped up commercialized sales pitch telling you how great they are as they ignore your call. Thanks Cedric... I advise anybody shopping and really wanting to make a purchase from Ashley .. do so from online or call your order into another store. Until this store reviews and revisits it customer service standards, they will continue to loss customers and sales. Sad for those salespersons who are on commission, they work hard for the sale to only have their support personal and manager treat their customer like they do not matter. Spend your money in a store who values your business by just placing a curiosity phone call when there are changes to your order.
Very good value for well-made products. Weren't harrssed by sales personnel. Actually, had to go find someone to help. He was very pleasant, knowledgeable and professional. Also surprised we could get the furniture we ordered in less than two weeks. Have heard stories of other people waiting 3 -6 months for their furniture. The Sales Rep told us Ashley makes it's own furniture and that's why there isn't a lengthy wait.
Great variety
I have shopped for furniture at this store for over twenty years. The most recent visit in May 2021. The staff is always helpful without the aggravating pressure or hovering as I call it. The quality has remained excellent with a great variety to choose what best fits your needs. I would recommend this Company / Brand to any one in the market for furniture, and particularly this store due to the Staff they employee.
Our sales person was very knowledgeable of the products, he allowed us to roam around leisurely and when we needed questions answered he was there for us. Great experience, and best of all we don't have to wait for months to get our furniture.
Inder was a great rep for your store. Professional, courteous, and knowledgeable. I am in another state and Inder was able to communicate well and assist me with my choices. Thanks Inder!
Very clean and displays are incredible! Love the store.
I purchased a bed March 1st in which they advised it would be longer delivery times due to COVID the delivery date they gave me came and went. I called and inquired why no one has reached out to me to advise my shipment is being delayed and was assured they would escalate my order with order management and contact me in 24 hrs. Here we are another week has gone by no one has contacted me and now I’m being told it will be another whole month when my order will supposedly deliver. If I had known I would have gone this long I would have taking my money somewhere else. Now I’m stuck with having waiting this long I don’t know if I continue to wait if they will actual deliver in another month or if I just take my money back and start at square zero. Be prepared to get the runaround and ridiculous wait times if you purchase from them.
Good service care for products they delivered, however if they don't have it in stock and decide to ship it to you instead of delivering like everything else was they won't come out to fix it even with the extended warrenty. Only way to get service is to bring it in, a little hard when you drive a small hatchback. And apprently the resolution for wobble due to uneven legs is blaming every floor it's put on as being uneven and to add felt tips. Which oddly enough 1 leg requires 2 stacked on each other and the rest only 1 to make it level. But I'm sure that is normal. So if they have something you like just make sure they deliver it.
In Feb. I purchased a recliner from the Daytona Beach, FL store. The salesperson was very sweet, took my order and I received my chair in April, took longer due to COVID. All was fine and I used the chair that night. I was in the chair for around 2 hours, and when I got up for bed, my neck and back were so painful, I could hardly move. I called the store the very next day, spoke with my salesperson, and asked if I could return the chair for another, something much softer. She said she would speak with the manager and call me back. I asked if the same day, and she said yes, never called me back. That was a Sunday, and I waited all week, with no call back. I called the store again and was told she was out to lunch and would call me back. No call. I waited until 6:15 and called again. Was told she was busy but would call me back. Of course, no call back. So I decided that it probably will not happen, but unfortunately for this store location, I will not be back and I will also let others know of my experience. I had Ashley Furniture when I lived in Arizona, (American Warehouse Outlet), a superb company, that never put you off and always returned a call. If mattresses can be returned in a specific time period, then why would a chair not be dealt with in the same manner. I am in the market for a new mattress, in fact two, but I will not purchase them from this store. The salesperson was not honest and maybe she never even brought this to the attention of the manager. There was no 0, other wise I would have rated them 0. Completely Disappointed in Ashley Homestore of Daytona Beach, Florida.
We picked out the Shay 6 piece bedroom set online. We was in Daytona so we went into the store to speak with an associate and he was great. He rung up our order and we even got a 23 percent discount.
Great people to work with
I have been a customer of Ashley Furniture for over 25 years no more. They are not customer service oriented anymore besides the sales experience. Very sad.😞
The worse furniture store ever. Don’t shop here. Trash
Best store ever. Love the Darcy line. James Cunningham was great to work with. Thoughtful, professional and friendly.
Our Sales person, Donald Beckler was professional and gave us our space to shop. He was a pleasure to work with.
This has been an interesting experience. Ordered my furniture in Sept of 2020, over 10k in furniture & I'm still waiting for my dining room. After 6 months my ordered expired & did it again today,, renewed my order is hopes that I get it soon, in 2 weeks time which is when I need it. I'm a calm person but this is getting to me now. Hope they can resolve the issue by Monday or ill have to go somewhere else . So far not happy 4/6/21 Paid for the furniture and I am still waiting to see if I can get in time, otherwise I will have to cancel order and go somewhere else. I do not live in this property and reason why I didn't complained until now because like I said I do not live in the property. Now that I need to use the house I have no table to eat. 6 months I ordered this and it's getting really agravating
Very good folks to work with.
Great store, appropriate prices, lots of furniture you won't see in other stores.
We didn't make it past the Concierge. You're lucky to get even one star. Me & my family I guess weren't dressed the part. We were directed to another store. We actually had about $10k to spend in your store. Now we don't have to!
What a GREAT experience !! Jeff Grimm walked me through the entire process with no pressure , only answers to the 1,000 questions I had . Once I made my purchase my items were delivered , with great care , in 4 days . I ended up buying much more than I had planned as they have accents and each area is set up by a designer so it all fits right into place !! I highly recommend the personal service you receive here and after hitting furniture row Ashley had the best price but most importantly , the best quality and overall selection and experience . THIOS is where you want to start , as it will be where you find what you need easily .
Justin was our sales person no hassle he was Excellent customer Service will be returning to buy more furniture. They are Awesome Company to get furniture from. Happy Happy Happy Thanks to Justin
This has been the biggest nightmare. We have three damaged items and a missing one. Both a salesman and delivery man told me we should not be charged for the missing foot base and Ashley charged me over $1000 to get it. They said once we paid I would get a call to schedule delivery which never happened. A couple hours later I keep calling to find out about the delivery. Then we were told it would be delivered today and now we were told it’s going to be delivered next week. I cannot reach anyone in the store for help. The salesman is off work.
Our salesperson, Coach, made our shopping experience smooth. He worked with us to get the best price on our purchase and was never pushy.
Our sales person Carrie was amazing. She helped us furnish a whole house and gave us terrific ideas. Very thankful for her caring
My recent (and only) experience with Ashley Furniture Daytona was nothing but excellent. I worked with Mariam and found a couch, loveseat, and power life recliner that I love. I ordered the recliner first, and the couch and loveseat a couple weeks later. Both times my order was delivered to me in DeLand within just a few days, on the day promised. I will definitely return to this store for my future furniture needs.
Had a great experience purchasing our new couch with Julie and Eric. They are upfront about everything we needed and helped us pick out the couch we loved, even paid way less than we first planned!
Almost died in the hospital last year and my mom purchased me a chair for $1500 for when I came home from the hospital. It didn’t last a week before it stopped working which leads me to believe that they sold my mom a broken chair to begin with. Then they say that the warranty expired and there’s nothing they could do. except that my mom spent a few hundred dollars extra on a five year warranty. Now Ashley’s isn’t doing anything except lying to us about repairing the chair. Sold us a $1500 broken chair and it wasn’t even the right chair. Brought over a totally different chair than the one she paid for online. They’re crooks and thieves! Buyer beware!!! It’s obvious they like taking advantage of the elderly and sick.
This company has some of the worst customer service I have ever experienced. I have purchased multiple things from them over the years and any time there is an issue that needs to be fixed, their representatives have no idea what to do and basically tell you you're SOL.
🔱🔱aWEsomE saUCe🔱🔱 Really great experience y'all!! I shopped around for several months prior to purchase. I was looking for a very specific set, with very specific measurements. This is my huckleberry kid's! Super stoked with the entire situation. This bad boy fits like it was built for the room, and the color is freakin aaaaamazing (I ordered the alloy). Even better was the deliver process. Crazy mad kudos y'all really knocked it outta the park!! In a world of "rona-crazy", from order to delivery, I kid you not, this set was delivered in 5 day's. Ordered on a Monday, chillin like a villain on Friday y'all!! Many thanks, you really make painless, feel painless ✌😁✌
PLEASE take 5 minutes to research what a joke to deal with this company is and the amazingly long time it takes to deliver anything. Going on three months for a kitchen table after being sold by our salesman it would only be a couple weeks and that the “January 2021” date on our receipt was just a placeholder/worst case scenario. My fiancé and I reached out for information website Chat and was told our delivery date had been moved (we were never informed) that day neared with no lead up call from the delivery company so we reached out again via the website chat and like before, without notice our delivery date was pushed back again into February. We’re to the point of a just doing a charge back and finding a legitimate company. I implore everyone to google this company, their terrible BBB ratings for their lack of communication and the time it takes to deliver product.
We didn't like the sales negotiations approach or the 6-8 week wait for the sectional we wanted, so we went to RTG and found a great sectional at a good price that'll be delivered in 2 weeks.
For home decor that's trendy and upbeat and price in which competitors cant compete go to Ashley HomeStore Furniture
(Translated by Google) A great store with good quality furniture and interesting design. Very nice service. The store shines clean. (Original) Wspaniały sklep z meblami dobrej jakości i z ciekawym wzornictwem.Obsługa bardzo miła.Sklep lsni czystością.
They hide sales of some way they use credit for there sales
Good place nice selection and good customer service. Delivery date is close too!
Been waiting for the delivery since August. Been back up till December and they want you to go in person for a refund in the middle of a pandemic. 0 starts if I could.
Ashley Furniture has the best service and selection in Central Florida. And so many styles of sofas made my head spin. I highly recommend Ashley furniture.
great service, thank you Jeff , Thank you Miriam , very modern store, very friendly staff, we have been buying from ashley furniture through out the whole country where ever we have moved, always great and reliable, always in stock, always fantastic service
Excellent place. Absolutely no complaints. My process of purchasing a sectional was as good as it could be. Staff was very helpful, from the financing department, to the sales people. They all made my experience super easy, and quick. I walked away completely satisfied with my purchase.
Products are beautiful but delivery service was terrible ,took over one month to deliver my items,I was called numerous times to confirm a delivery date and each time the day before the delivery i was called and told that the items had not arrived at the warehouse this happened 3 or four times, I also paid for delivery and set up when my items finally arrived the delivery people just dropped them off in my house and left ,no set up a one item was damaged but a technician did come out and make repairs, the mattress that I ordered was just dropped off in my living room ,I was told when I bought it that they would bag a remove the old one at no charge, the delivery drivers said that it was not their responsibility and left, for a company as large as Ashley I would expect better i will not be doing business with them again and that is a shame because I really like their items.
Very bad delivery service, they had a promise and always has changes the dates........ very disappointed with the service since more than a month and I’m still waiting 👎🏼
The only and I mean the only reason I am writing a review is because of how exceptional Will Simpson from Daytona Beach store has been. If not for him, I would probably be giving a ONE star review. I have bought through Ashley several times with no problem at all. The furniture in my opinion has been great. The only issue I've ever faced is with customer service. I bought a beautiful dinning room set to find out half of the stuff was discontinued. What made this frustrating was the four people I talked on the phone gave me zero guidance in what to do and said I can't return anything that has already been placed in the home. This happened back in DC when I ordered a bedroom set from Ashley as well. Will was the one person who actually listened to what I was trying to say and had a solution to the madness. First off, the pieces weren't even discounted they were just labeled wrong. It seemed each person I talked with on the phone just didn't want to have to do any work so they re-directed me over and over again. Super frustrating if you ask me haha REQUEST WILL IF YOU EVER ARE IN DAYTONA!!!!!!!!! GREATEST CUSTOMER SERVICE AND SHOULD BE RUNNING THE WHOLE STORE IF YOU ASK ME. I never write reviews, but I felt obligated to shout out Will.
DON'T WASTE YOUR TIME AND YOUR MONEY!!! GO BUY SOMEWHERE ELSE!!!!!
Right now I’m very angry at Ashley’s shipping service because how are you going to deliver furniture and not confirm with a account or a license that the furniture belongs to them! Because the furniture I ordered is gone you called me and said you would be there between 1-5 and however you were not and then when I called Ashley to find out what happened you said that you took a picture of the boxes and some one signed! But Who?? Who signed it you just didn’t give a crap and let whom ever sign for someone else’s order so now my queen bed and frame is gone because your shipping didn’t confirm with valid identification or a account number!! I’m livid right now I’ve been sleeping on the floor for over week not to mention I’m not a financial millionaire I’m a mom!! That feels completely screwed over right now!!
If I could give 0 stars I would. On three different occasions including my boyfriend and myself as well as my parents everything has been messed up in some way. The first occasion we purchased a couch and were told a specific delivery date and to call a few weeks after we bought it to see if we could get it earlier. Once we called they informed us that it would be 2 extra months to get the couch. We declined due to the salesman promising we would have it within a month, we decided to buy elsewhere.The second occasion was the purchase of a bed by myself and my boyfriend, when we purchased this bed nothing about delivery was mentioned. When we looked at the receipt it didn’t add up, we realized the sales lady charged us $300 for delivery. None of which was asked for or spoken about. We called to speak to Ashley’s about this and they said they didn’t know what happened. My boyfriend then went to the location and spoke to a manger who said they would deliver it and install it for free. When the bed was delivered they just dropped off with no installation at all. The third occasion involved my parents when they purchased a sectional recently. They were told that they would be called the day before the delivery to set up a time slot, instead they were called two days ahead and my father wasn’t able to answer. He called back three minutes later and they told him that the time slot was already taken and that the soonest he would get the couch would be one week after the original date. All three times we have had issues with Ashley’s without any real resolution. Never buying from them again and I hope nobody else makes purchases with this company full of liars.
Very helpful
Bought a couch/love seat from them 3 months ago and still waiting for the $200 gift card that I was promised. Guess at this pint I can assume that they are not going to send it. Should have trusted their salesperson Donald Becker since he turned out to be a liar. Next time I'll just go across the street to Rooms to Go.
Very nice couch I bought from here.very nice people very professional.
Don was great to work with! Customer service at its best. I would highly recommend!
Nice Customers Service.... Good quality
So in the time of corona virus you can make your purchase on line, make your payment on line, but they won't bring your items inside. If you want them to bring it in they charge you extra. Which is fine, but to pay that fee you need to do it in person, they won't take that payment on line. If you want to cancel the order, that has to be done in person you can't do that on line. So for their safety they leave your delivery outside, but want you to show up in person to pay or cancel. I guess your health isn't as important to them just your money is
Great stuff. Very helpful staff.
Justin, our sales person, was very nice to work with. He was very informative and helpful. I will definitely return to him when I need to make another purchase. There is a picture attached of today's purchase. I'm very excited!
Love the quality of their furniture. Durable and very modern. Sales people are nice but can be aggressive in trying to sell you items that are more expensive.
Good looking furniture but when you start to look you notice none of the drawers are dovetailed. Rather, held together with glue and staples. For the money they ask I would expect better quality.
Jimmy was our salesperson and he was wonderful. He was what everyone in sales should aspire to be; patient, well informed, listened to what we were looking for and directed us toward those pieced and above all, not pushy! Although the location and store setup is excellent, I would say Jimmy alone is the reason for the 5 star review! Keep up the great work👍🏻
Worst furniture store. The drivers are lazy. The sales people are too hungry for sales and are not helpful at ALL!!! Our couch is sitting in our garage and they can’t even put it in our living room. It’s a disaster.
Justin at Ashley's furniture was great. Very helpful explaining prices and different features with the 2 sets I liked. No pressure, cared about what was best for me. It really was a pleasant experience . I can't wait till furniture is delivered. I definitely will go to Ashley HomeStore for more house hold items. Thank you Justin for all your help.
I was searching for a queen mattress for my 2.5 year. I didn’t want anything cheap, but not to high end either. Mariam found me a great mattress for what I need, and my checkout was easy and fast. She listened to what I needed and didn’t try to get me to buy something I didn’t need. She is a wonderful! You need more people like Mariam! She has helped renew my faith in your store, I had many problems with my last purchase with you. Thank you Mariam!
Kathryn was great. Let me roam around without bombarding me. Answered all my questions and was very friendly. This store had a great selection of furniture. Will definitely purchase from this location again.
I was able to make my purchase and set up a time for delivery without any problems. The sales person was helpful in completing the paperwork while explaining the protection warranty which was suggested as part of the purchase. I didn't write this. This is fraud. Someone has hacked my account.
I have been searching for furniture for months on end, and I finally pulled the trigger and bought a bedroom suit from Ashley Homestore today. I'm very happy with the quality of the furniture here. And they are very competitive on price.
It took over a month to get all of our sectional. When we finally got the love seat, half of it didn’t recline. My husband was on hold 45 minutes waiting for Customer Service. They can’t come out until next week to look at it. When you pay over &7000.00 for something, you should expect it to work or be made right sooner than 10 days
Thank you Donald for the best customer service I have ever received from a furniture retail store!!! This is now my go to place for life. I tired other stores but for one reason or another I always go back to Ashley's. Their buddle prices are awesome for their bed sets and mattress. Made it a no brainer when I just bought a whole new set. Donald also stayed after they closed to finish out sale and made us not feel rushed at all. But it is not just Donald everyone there is super friendly.
Customer service is horrible. We ordered a couch from the Daytona store. The delivery took a month and when it arrived it had three stains and a ripped cushion. We called Customer service they were rude and disconnected us several times. The first time the tech came to our house was two weeks after we called, he cleaned the spots and one would not come out. We then immediately called back to report one of the stains did not come out , another week later they send another technician out with a needle to repair the ripped cushion and verify the stain was still there. We have not sat on our new couch and are very frustrated with the service and are still waiting for a replacement cushion cover. We feel our couch is no longer new.
Do not believe a word they say. Back in July we purchased some furniture the delivery day was supposed to be "confirmed" for today 9/9. Confirmed meaning "guaranteed delivery". We call today concern because we did not receive any notification... after a long time on hold someone answer and told me that delivery day was moved to the end of November. No previous notification was given to us (email, text) and the online tracking said "no information is available for your area". Very poor way of conducting business... yes I did cancel the order, and will be closing my ccard account later today... oh! one more thing make sure you check the price on line and bring it with you to the store if you are still planning to buy from them, you'll see the difference, which the sales person will not let you know... but you could avoid the frustration just doing business with a more serious business
Donald Beckler helped us pick out the perfect bedroom set. He is so helpful and we really enjoyed working with him. Thank you! Betty & Doug
Inder Singh was absolutly wonderful. He helped my wife and I choose just the right furniture for our new home. Inder is extremely knowledgeable about the selections Ashely has to offer. Our entire experience was outstanding.
Justin was great, took me to see the couch I wanted based on a brief description. He even helped me measure the model so I could build the sectional I wanted in my space.
Very nice store and employees very helpful.
Justin has classy customer service. I appreciate that in these times that we live.
My husband and I recently moved to Florida and purchased furniture at their Daytona Beach store. Our salesmen,Jimmy was very personable, but everything else was awful!!We ordered a dining table set, couch and two bedroom sets.The customer service is so bad !! The could care less if your satisfied with your purchase, the don’t care!! You can’t even talk to the manager, they just do the drill!! Send in a technician, decide whether the furniture should be fixed or replaced. Why should it be fixed, it’s brand new!! Their furniture is made cheaply..Our dining room set was terrible, unhappy with how cheap its made,they wouldn’t even replace it for an item that’s more expensive!! Our guest bedroom dresser and nightstand are falling apart.. I told the delivery guys that the dresser drawers were crooked,cracked and would not close, as they were running out the door!! Do not spend money here, it has been one roller coaster ride, so frustrating, waiting for technicians and getting the run around!! Buying furniture should be so fun!! This was a nightmare and it’s still going on!! Save yourself a lot of stress, I will never go back to Ashley!!
Horrible customer service. They didn’t show up for the delivery date that was set, it was three days later before they came. When they finally showed up the drawer in the bed was broken. The delivery guy told me they would send someone right out to fix it. Now I’m told it’s going to be three weeks before anyone can come . They also left off the dresser which was suppose to be delivered today and yet again they are a no show . Will never purchase from this company again .
Buy in Ashley is a pleasure! The sellers are very professionals and friendly people, they are go to help you with everything, I will come back for the next time undoubtedly
I’m currently waiting on a bed for my son that I purchased on the 15th of June online , I picked a date, took time off of work to make sure I was here and called to make sure it was going to be delivered on that date and they said yes, only to get a voicemail the day of saying they changed it to the 27th (in the mean time the lady was Spanish and was speaking broken English and the phone kept breaking up on her end so I thought it said the 20th, in which another day I took off of work as I was told they will not deliver it if I’m not home) now today it’s supposed to be delivered and I haven’t heard a thing....in the mean time my sons mattress has been on the floor since because we thought this bed was coming! Called to find out when exactly the bed would be here and the lady told me that was a different department and she couldn’t tel me or transfer me to them she would have them contact me, asked to speak to a manager and was on hold another 30 mins so I ended up hanging up! So frustrating!
Honestly one of the worst experiences that I have encountered. After waiting over a month and a half for our furniture, it showed up broken. Not just from the factory, but the delivery driver dropped it on the concrete and brought it into the house without saying a word and tried to set it up. After denying the order, the other delivery person sat in the truck and I had to help bring my chair that I ordered into my home. Once he set it up, the leg fell off. At this time the person said to me, “I tell everyone not to buy Ashley furniture, because it’s not real furniture”, then suggested I buy elsewhere. The delivery service helper was still in the truck and I had to help the other person carry the chair out because I did not accept the chair. I really don’t think that paying $199 for professional delivery and set up should mean I should be helping while the one person sits into he truck. I called several times to voice my concerns to the store and warehouse and 3 weeks have gone by and still have not gotten a call from management and still waiting to get all of my furniture. There is absolutely no communication with the store and they warehouse and for a manger not to call you back to listen to your concerns is horrible customer service. If your looking for customer service and quality of delivery after the sale is made, Ashley’s is not the place for you.
In store experience at the Daytona location was great. BUT, the table and one chair I purchased was delivered damaged. Before the delivery crew left my property, they were made aware of the damaged table and photos of the items were taken and submitted to corporate. (This was July 11th) I have made several phone calls to the store this week AND left a message with corporate to call me back as they state you can leave a voicemail as call volumes are high, again this was done on the 11th. Today I spoke to the office manager at the Daytona location and she stated there was nothing more she or anyone else could do, I just needed to wait for the warranty department to contact me (at a unknown time or date) Additionally, when I asked for the table and chair to be replaced, I was told that their tech department would come out and try and "fix it." I paid for a brand new dining room set, not a used or "fixed" table. I will NEVER buy from Ashley again. This has been a horrible experience with their customer service.
I ordered a couch from them. They never said they could not deliver it to my floor and kept giving me excuses. I went with a 3rd party moving service to get if after about a week of arguing. The store took 2 hours to tell me my order was cancelled (without my approval). The managers wouldn't even approach me at all but they kept saying you can order it again for a later date or pick from a discontinued model on the floor. I had to wait another week to get the couch and still had to get a 3rd party moving service. I will never recommend them or go there again!!!
Great experience. Justin was fantastic! Very knowledgeable about furniture and warranties. He introduced himself ask if he could help. He answered my questions and then let me browse which I greatly appreciated. Somehow he knew the perfect time to reaproach. He made buying my new sofa, loveseat and ottoman a very pleasant experience. I will recommend Justin and this Ashley store to my friends and family.
LOVED my furniture, but not so much on the mattress. BUYER BEWARE, DISHONEST SALES TEAM -- There are no comfort guarantees so if you end up with pain from your mattress, you're stuck with it. NO RETURNS ON MATTRESSES and when I called because no one told us no returns, the salesperson KATHRYN told us "My job is to sell them, why would I tell you that?" STAY AWAY FROM THIS LOCATION OR BUY YOUR MATTRESS ELSEWHERE. $2k down the drain!! So disappointed.
Worst company EVER! Waited over 2 months for a bedroom set. First delivery date was a no call no show, second delivery date was canceled, third delivery date received confirmation then they cancelled morning of leaving my daughter with a empty bedroom since we removed everything. Fourth delivery date set, bed comes broken. Customer service never called to reschedule for another delivery date & we still have not received the damn bed! Horrible!
Excellent. Very helpful staff.
I came in the store early June and spent thousands in the store. I added on an item that was supposed to be delivered the 4th of July along with some other furniture which I of course had been waiting weeks for, to find out it was never added on. I called and spoke with someone there, who was not able to a help me at all and then disconnected our call. I tried calling several times again and no answer. So I then had to drive all the way to the store. They did not have the table I had originally added on. Jeff helped me out, he was great. The girls at customer service are not friendly. But over all, I am very annoyed with how this was handled and upset that I am now having to wait again and spend an hour and half of my time in the store trying to figure it out.
We purchased a bedroom set for my grandson and a dinning room table. The sales rep was very nice and helpful. The experience was good. We received the furniture and a few weeks later some damage occurred to the table and night stand. The tech came out and was freaking amazing everything was back to normal. Daytona location is awesome - Stay away from the Sanford Store.
Crystal was so helpful picking accessories!! She's the best!!
Relieved that Ashley Home Store actually had stock of items ordered where Rooms to Go didn't. Was able to order everything we needed.
My husband in I were extremely satisfied with the exceptional service that Krystal provided us. I was trying to bring all my colors in and Krystal took the time to picture my living room and my style. With Krystal's help I was able to pull everything together with all of my accessories that I purchased at a great sale. Thank you Krystal for your help!
Mavra did a good job found what we wanted and on our way
I made a purchase at this location in Daytona, Fl on June 16th, 2020 and was scheduled a delivery yesterday Tuesday the 23rd, 2020. After having the bedroom suit delivered - half way through the install I was informed they were missing pieces and hardware to the bed frame/canopy. The delivery team was extremely nice and got me on the phone with a dispatcher and technician team to resolve my issues, stating the other items will be in transit within the next 72hrs. As the night had gone on and I was left with pieces of the bed laying in the floor, I started noticing damage and scratches on my brand new furniture I hadn’t even had for 4 hours. One of my dresser drawers has a slice mark in it from when they used a knife to cut open the box, 2 of 4 of my storage drawers on the bed frame do not open properly and of the 1 canopy rail that was delivered (2nd canopy piece is in transit) was dropped and is cracked where the pieces are supposed to align if the bed was completely installed. I have called both the store and customer care number and they said they’ll try to call me back within the next 24-48 hours....very disappointed already with the bedroom furniture and then not being able to get through to the store or customer service. This was my first big purchase from Ashley’s and I understand things happen, but am very disappointed that these items were not delivered the way they should have been.
Let me start out by saying I've purchased a few items from this store without any issue. However, the latest purchase will be my LAST. We have an entertainment set that includes an insert for an electric fireplace. We decided to get the fireplace insert, which worked for a few months, until it finally started to fail (flash 88). We set up an exchange back in March, and the delivery date was set. Then the world came to a halt, everything cancelled, and I wasn't able to get through to anyone until about 2 weeks ago. I told them I understood the shutdown may have delayed everything, but I never received a call, email, text, or carrier pigeon regarding the reschedule. I finally got through to someone who noticed the hiccup, and said they would escalate this ticket to be re-opened so I can finally get my exchange. Here we are, just over 2 weeks later and NOTHING. Currently on a long hold, probably because everyone has issues. My last hold session on the phone ended up going to voicemail where I was never called back. What a side show. Thank the Lord there are many competitors in my area, like IKEA and Big Lots, who seem to go above and beyond for customer service. Bye.
Friendly associates and actually very reasonably priced similar to local competition.
Decent selection of furniture. Had to ask for a sales person which is very unusual for a furniture store. Their online prices were much cheaper than the in store pricing.
Just browsing
The gentleman who helped with paperwork & delivery dates was very good, made it all possible...i appreciate everything. Especially his understanding...Thank u so much
We were looking for a specific Serta mattress, but no one had them in store to try out. Upon calling Ashley Furniture, the sales rep "Ashle" let me know they have their own line of mattresses that are comparable and more economical. Upon going to the store and testing out the name brand and the Ashley brand mattresses, we found the perfect one and it was from the Ashley line. There wasn't a memorial day sale on these, but they did do price matching to the online sale, so we still got a great deal! Also free delivery since we don't have an old one to haul away. One stop shopping thanks to the great advice from the sales rep "Ashle". She also handled our purchase in store! She was the first rep that approached us to ask if we were being helped, after we'd been laying in different beds for 15 mins. I would definitely buy from there again, having her as a sales rep! Thanks Ashle @ Ashley!
Experience in the store was good. Customer service to resolve 2 problems with the new sofa have been awful. Takes multiple attempts to reach customer service, and they do not follow through with the service request. Based on this experience I would not buy from them again.
The Sales Associate, Crystal was very sweet and informative went out of her way to help us find the right sofa and chair without pressuring us!
I love Ashley’s and have been buying from them for years. When I had my bedroom set delivered this week there was some mix up about the comforter set I had purchased that should have been delivered with the rest of my furniture. The delivery men told me I have to go up to the store and pick it up. However, a little inconvenient, I went up to Ashley’s to pick up my comforter set. When I got to Ashley’s they told me it should have been delivered with all my furniture and that they don’t carry them there. They looked to see if they could get me one with overnight shipping but the soonest delivery was June!!!! No way that was going work. Kaley T (Manager) and Diane C (Associate) at the Daytona Beach, FL location went above and beyond their job description and were determined to get my me comforter set. They succeeded! Thank you Kaley T, because of you I walked out of the store very happy with my comforter set. Thank you a thousand times!
Bought a $2600 leather sectional in early 2018 and then a $1000 dining room table in July of 2018 both with extended warranty. I have had nothing but trouble with both items. Color on ALL the cushions have come off in several spots. When I call the extended warranty company to fix it they say it's not covered. Contacted Ashley and after some going back and forth they replaced the leather. Now as for the dining room table the color is chipping off ALL the time in several locations and if it gets wet with condensation from a cup the wood swells and the color chips off so I called the warranty company and once again it's not covered because it wasn't reported within 30 days. I explained to them that color chips off this table every day so I'd be on the phone with them every day reporting this issue. Ashley has come out several times in the first year of owning this table to fix it and the tech did say there is an issue with this table and he has had to repair a lot of them. He said Ashley shouldn't even be selling this table. Now it's over a year old so I am dealing with the extended warranty company. Told the extended warranty company that the cushion on one of the bar stools is completely flattened out and guess what it's not covered even though the store told me it was! I WILL NEVER IN MY LIFE BUY ANOTHER THING FROM ASHLEY FURNITURE NOR WILL I EVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY! THE FURNITURE IS GARBAGE AND THE CUSTOMER SERVICE IS HORRIBLE!!!!!!! I would have given ZERO stars but it won't allow me to. As far as delivery: When the sectional was delivered one of the recliners undercarriage was completely broken like it had been dropped. They wanted to rebuild it and I refused. Made them replace it. When they delivered the dining room table and chairs 3 of the 4 chars had 1 leg that was several inches shorter then the other legs. They wanted to have them repaired and once again I refused and made them replace them.
Justin Ward greeted me at the front door and was nothing but professional and extremely helpful... I am looking forward to my new furniture and would definitely shop here again!
Amazing service. Thank you Kathryn for serving my family.
Spent 2k on a dining room table and chairs, waited over a week for delivery which we obviously had to pay for, gets delivered with dirty stained chairs and the table was cracked in half. No customer service or apologies. All I get is you have to wait until the men take it back to the warehouse and I’ll get a call to reschedule lol. Won’t be purchasing any cheap furniture from here anymore. Horrible customer service on the delivery and warehouse side. Update: they returned two weeks with my furniture and didn’t have half my order. Took another 2 weeks. Then after set up we noticed one of the chairs had a warped leg that was completely destroyed. Repair man came out 5 days later only to say what we told them in the first place, that it could not be repaired and needed a new leg. He ordered it. Got the new leg 4 weeks later and just put it on myself instead of dealing with these idiots.
Love the rent to own options here.
Great place. Very professional, got my couch here and will be getting much more from them.
Justin is the best salesman ever. Patient and knows his business. It was a very pleasant experience. Ask for Justin. Or the man with Superman blue eyes.
Furniture quality is not great. I asked specifically 5 times if the couch cushions would hold up and was told, yes they would by the sales rep. They'd replace them if there were any issues. In less than 3 months we had multiple large dips in them, so bad it's causing back problems and pain. So I called in to advise them of the problem. The ticket apparently never made it to the manager for follow up and after 1 year they won't help. They don't call back. It's a full time job to speak to anyone with any power. Corporate refuses to help either. Extremely disappointed in the delivery time and customer service.
I needed a new leather couch. Throck was the reason I purchased a new couch that night. Professional as well as polite! Throck seemed to sense that I was not going to be receptive to pushy salespeople. I felt comfortable sharing some of my personal trauma with Throck. All in all a great experience!!
I bought a bedroom a dining room set a living room set complete sets. the only reason I went there is because they advertise 2 to 3 days delivery but once I bought the furniture they lied it was 10 days delivery wich it was fine and they started the first delivery after ten days and the last item it's been over a month and a half and I still dont have it so I ask for a refund and they were reluctant to give it to me and the manager done nothing to give me a good experience customer service is lowsy never will buy from Ashley first time and last time
The store is beautiful! Sales associate Throck was very attentive, informative, and friendly. We got a great deal on a new bedroom set. We couldn’t be happier with the experience as a whole.
Fresh out of college with a good paying job looking for a better mattress and a long time bedroom set. I had bad luck everywhere else especially with quality and price. Justin was a great salesman and helped me tremendously. I got more then what I imagined and at a great price. Thanks again!
Beautiful store with very pleasant sales personnel. Will visit again.
Lots of inventory and helpful staff.
Great price on furniture...but delivery a disaster!!!! Paid 116.00 to have a sofa and chair put in my home....delivered with no moving equipment...dragged sofa across my living room...put a 3ft dent in the wall...took the paint off my corner molding and broke a knob off my stove!!! Delivery person took photos and apologized but ashley refuses to refund the delivery charge... Who delivers furniture without a dolly??? Ridiculous...never again for ashley..
Throck was very very friendly and doesn't pressure you to close the deal. We have even gone back and purchased more from him
Their customer service is horrible after you buy furniture and need service. Furthermore their Furniture is not that good of quality. Very disappointed with my most recent purchase already been serviced once and will be serviced again
Manager will not get on phone or return call to resolve issue with assembled and delivered item. Unfortunately ruined an otherwise pleasant experience. One month later and still cannot utilize the furniture.
Some sellers mislead you just to get a commission, dresser are bad quality and brake easily when you put clothes on it... for the price you expect better quality not just look.
My husband and I recently moved to the area and went to find a new sectional at this location. When we walked in, we asked for microfiber couches and the receptionist told us there were many microfiber couches to choose from. We walked around a bit and then asked Carrie (a retail associate) if she could point out the microfiber couches for us. She replied that they were all polyester. We told her we had dogs and worried about the dog smell that happens with porous material. She had the audacity to say “well the dog smell is your problem.” The sales associate was rude and treated us as if we couldn’t afford the sectional. Granted, we had worked all day on remodeling our house so we weren’t dressed to the 9’s but to treat a customer with such disregard was unacceptable. We ended up walking out and decided to order one online from the Ashley site and not give Carrie a sale/commission at the local branch.
Had our furniture delivered,paid for delivery to have the furniture dropped in place. Handles not put on ,legs not put on, sliding door on dresser not working properly, peices missing and phone plugs left in packages on top of nightstands not installed. Two services calls and at least 10 phone calls that I had to repeat the story to several people per phone call and issues still unresolved.Will never purchase from this company again.
Wonderful salesman above and beyond to meet our needs
No pressure or hovering by professional sales associates. Big Selection & very competitive pricing.
Love the store, great variety, customer service and sales personnel are awesome. We met Throck last night and explained what we were looking for, he showed us a variety living room and we found one that my hubby and I love. Thanks Throck and Ashley Homestore😁
Great place to shop for furniture, very friendly atmosphere great selection and the sales people are not pushy my sales person was very knowledgeable and very helpful in picking out my selection I would definitely shop there again thank you Throcok
Ashley's furniture has a great selection and the prices are very competitive. But don't expect your furniture anytime soon. I purchase my furniture on October 21st and I will not have my furniture until Thanksgiving which is just absolutely ridiculous!! The delivery date has changed three times and then I get a vague text message that my furniture will be delivered from the 5th of November to the 27th of November. I was also told that the gentleman I purchased my furniture from with see if he would be able to expedite the delivery date and never heard from him. I will never purchase furniture from Ashley's ever again.
Great Furniture and Discounts!
Purchased a reclining loveseat a little over a year ago. We were away for 4 1/2 months in that time, so this piece of furniture was literally used less than 8 months out of that time. The cushions are broken down and out of shape already. The center armrest has ALWAYS been understaffed so that you can feel the wood at the bottom, on both sides. We are both average size people. We’re very disappointed.
I love Ashley furniture. The salesman Throck was wonderful. He was friendly, informative, patient and very helpful. I will definitely look for him on my next purchase. The delivery was great. The two men were friendly, careful and helpful. My overall experience was great.
Very good service and pricing...got a new bed!
Purchased a Temperpedic bed. Shopped everywhere. We came back and purchased from JEFF GRIMM. He was willing to work with us and match or beat temperpedic. Excellent customer service.
I had a really awful experience here. I will just post the facts below about the sales process: • Walked in on Labor Day, was told 30% off sticker prices by sales rep but once we got to the final calculation the manager corrected him, saying that this isn't true at all. The "sale" going on was that you can choose between financing or paying upfront for the lower sticker option. During the whole selection process the rep was doing -30% to show us the prices... • Was told that the ottoman was included in this price, but at calculation the ottoman was being charged to us for $150. We asked him to now remove it and he pressured us to still buy it. He also heavily pressured us to buy the extended warranty multiple times. • The rep put his personal email into the customer profile section of the purchase. I only caught this because he was asking me - the customer - for help in finalizing the digital purchase. He even had me using the store computer to enter info and check the pricing. He never explained why he would enter his own email. • The couch arrived and delivery was great, but the pillows that we were told are included did not show up with it. We contacted the store and the rep was now claiming that he never told us they were included. We had to go back to the store again and threaten to talk with the manager before he finally gave us the pillows that he originally promised. • After everything, I got a text asking for a rating and gave mine. The automated system said that I would get a call but no one ever called me (of course). The sad part is that the price of the couch is still acceptable to us. If we weren't hassled and lied to, the experience would have been fine. I would recommend that if you go here, it is on you to do your due diligence and check absolutely everything about the pricing, included items, colors/textures, warranty, EVERYTHING. Read all of he contracts.
Miriam with Ashley home was very helpful. Most of our furniture is from Ashley home store .Nice styles , very good sales associate .
Tom throckmorton was very patient and knowledgeable and I used to work for Baker Furniture. Helped us choose the right dimensions for sectional in our price range.
I first went in to Ashley to decorate my real estate office in New Smyrna Beach. Pleasantly surprised to get just the right amount of help. I knew what exactly I had to have and your salesman Throck was able to pull together my office in one visit. After the furniture was delivered he called to see if I was happy with my selections. They were gorgeous! So fast forward and I sold a house and brought the happy homeowners in to see Throck! He helped them pick out a bedroom set, great mattress and a gorgeous dining room table and chairs. Oh ya, he also soid me a new mattress! Susie 👍
As much as I dislike shopping for just about everything had a great experience. Ask for Tom Throckmorton. He was knowledgeable and more importantly patient. Will be coming back to see Tom to purchase from him again. Also thank you to Cedric the mgr.
As a customer of Ashley furniture for the past 10 years, I have to say I am happy I chose to buy through this company again. This is the first time we ever experienced an issue with our product and I have to say, I am very pleased at how the company is handling it. Special shout out to Michelle at this location who spoke with me and helped me from the very beginning and has shown professionalism even when I was very upset. She is also communicative and reassuring which made us feel so much better. Things are quickly moving along to get everything replaced. Michelle's actions reflect on this store and I am happy to say I'm glad we stuck with Ashley Furniture even with this issue. We will be back in the future..
Store great. Delivery contractors were terrible. No damage to goods but poor service by driver and helper.
The salesman was pleasant and helpful! The items that we bought were great. The delivery service....NOT so much! Pulling up the camera system at my house and reviewing footage as a set of Airpods went missing from my kitchen counter that my daughter spend her own money on. :( Once we find the footage, we do plan to take it to the next appropriate level and press charges. Interestingly this shipment was suppose to be a "threshold drop" but instead the delivery crew took in upon themselves to go up 2 flights of stairs to set it up. Although the gesture was nice, I would have much rather done in myself and not had them inside the entire house. Note to self, keep eyes on everyone at all times. It seemed to happen when my daughter went to go grab them tip money.
Very helpful staff but did not have the mattress in stock that I wanted. Their prices were very reasonable.
DO NOT DO BUSINESS WITH ASHLEY FURNITURE IN DAYTONA BEACH. BOUGHT 4 PIECES. HAD TO SEND 3 BACK. THEY COME BACK, LEAVE,FURNITURE WASNT ON TRUCK. TODAY WAITING FOR THE 3RD TIME FOR OUR ENTRY WAY TABLE TO BE DELIVERD. GUESS WHAT NOT ON TRUCK!!! CUSTOMER BEWARE!
So I make a payment for someone as a favor. Three weeks later they took money out of my account without my authorization! Their lucky they put it back!
Our salesman Justin was very helpful and not pushy! Great furniture selection s at good prices.
GREAT FURNITURE. NOT AFFORDABLE.
Too expensive
Nice furniture
Recently purchased a new living room set before 4th of july. Ended up with the tramton set. It is a power driven to operate and is very comfortable. Had head adjust and lumbar so you can definitely get comfy. Sales man was great let us do our thing till we were ready to move forward to buy. Less than a week later they had a additional discount on there furniture on line only. I called about special and they did additional discount on my purchase. There was no hesitation just showed them and they gave me the additional amount off. They delivered and they went very well delivered on time and they have a very good track your order on the email they send you. Very pleased.
Jimmy is the best
Great customer service … sales rep Very helpful Great sales
Helpful sales staff. I bought two bedroom set and a living room from Ashley. Upon receipt of the two bedroom set on Saturday (also bought the white glove assembly), the assemblers discovered that the bed rails on one were damaged (one side) and the storage drawers that are house under the bed were in pieces on the other. Spoke to customer service whom informed me that a tech would contact me to schedule the installation within 24hrs; that was not true! It has now been 96hrs and NO ONE called me, so I placed a call to the 866 number on the site, when an off-shore call center answered me and was forcefully was attempting to peddle me a gift card where I would have to pay $4.95 to receive. Besides not having any customer support manners, he was rude and ended the call by telling me to have a blessed and click! Called the local store, they advised that the parts I need to set up my beds and mattresses were scheduled to arrive 48hrs post receipt of my night stands. I spent close to $10,000 with these people and I wish I would have not. I was made to believe that Ashley home store was a couple of notches better that the competition, but was seriously mislead. If you can go elsewhere, DO IT!
Ask for Tony Lee! Makes me feel like I should when making a big decision. Informative, engaging and not pushy. The experience you should want when investing in furniture.
Tom Throck really helped my husband and I find exactly what we needed to make our bedroom look beautiful!!!! From now on we’ll be going to Tom for all of our furniture needs!!! He was an absolute breath of fresh air for us! He now has 2 more permanent customers!! Thanks so much Throck!!
Hey, Tom "Throck" Throckmorton was absolutely on point with helping me and my wife find the perfect set for our bedroom!!! We honestly went to Ashley's not knowing if we'd find what we were looking for. But as soon as we came in the store, Tom didn't try to pressure us to get anything but gave us all the information we needed to make a good choice!! And lastly but above all....His attitude and hospitality, and kindness made us feel like we already knew each other!! He treated us like "people" and not clients......Thanks for everything "Throck"!!! Seriously man. Lol! Thanks!!!!
Throck was so knowledgeable about the products and has a terrific personality.
Me and my family member was accommodate through out our shopping experience Saturday 6/29/19.Our associate was so accommodating even with disabilities equipment wheel chairs accessible. THANK YOU
I had a phenomenal experience at the International speedway location today. Soon as I walked in Throck greeted me with a warm welcome and was more than happy to assist me with whatever I needed. I was very confused as to what I was looking for and had made a previous purchase on a mattress at another store, He was very knowledgeable and went into great detail about the mattresses I was interested in which helped me decide what I really needed. Lexx was also awesome in the finance department she assisted with getting me the payment that worked best for me and worked with me until I was satisfied. Last but not least the General Manager Cedric went above and beyond the call of duty to ensure I was happy leaving there. He took exceptional care of me and worked everything out to fit my needs and my taste I couldn't be more happier with my choice of furniture and my choice to visit their store. Great Customer Service, I will definitely be back!! :)
Thomas with Ashley furniture was amazing!! I always dread walking into a furniture store, not this time! What a pleasurable experience. Ashley has a great selection and we found exactly what we were looking for! Thomas even helped us find the right accent pillows for our perfect look we were after. Thank you Ashley! You never disappoint! Thanks Thomas! If we buy more we’ll be back to see you!
The store was wonderful great customer service
Very nice and knowledgeable salesman!! He provided a great service and I would return to the store and make further purchases.
Never again will i waste my time with Ashley Furniture. Ordered a couch that took almost two months to be delivered only for them to put it on the wrong truck TWICE and i never received the couch. Do not waste your time or money, go somewhere else.
This company is garbage. They delivered a couch to me yesterday. I was at work and my boyfriend was at a doctor’s appointment. The delivery truck driver called me and asked if we were home. When I said no, he said he could leave the couch on the patio. I was concerned about it raining and ruining it since we are in Florida. I told him my door was unlocked and he could leave it right in the door. When my boyfriend got home he found cash missing from our living room and the latch to our patio gate broken. The driver never called me and asked 1 - if the cash was a tip for him nor 2 - told me that he had inadvertently broken my gate delivering the furniture. We have now spoken to no less than three people at Ashley and here is what I’ve learned: the delivery team is not allowed to leave furniture when no one is home, whether I said it was ok or not, so they forged a signature on our delivery receipt, stole from us, and broke our property. No one is accepting any responsibility for any part of this. No apology, no return of the money that was stolen, nothing. Furthermore, Ashley says they will not take any further action without a police report. I am appalled. This would be incredibly simple for them to resolve. I am willing to give the delivery drivers the benefit of the doubt - that they believed the cash they took was a tip for them, but now it’s clear that no one is willing to stand up and say hey, we messed up. I’ve had bad experiences in the past but this really takes the cake.
Our salesman Thomas Spiker was great, moving pieces around to help us complete the look we wanted!
We were looking for a new couch and had been to several places. Decided to check here and we were utterly shocked by what we found. We will definitely go back here next time we are looking for something because it's awesome. We went in looking for something specific and came out with something amazing WITH tables and spent a lot less thanwe thought we would! Check them out. You might be surprised, too!
Staff prices
Excellent help and a lot of patients with me!! She is amazing!!
Need any furniture items go see Tom Spiker
Karey was very helpful and attentive. She was knowledgeable about the stores merchandise. Karey was very interested in helping us find the items we we're looking for. We found what we wanted and the quality and the prices were great!
From the moment we walked in until the time we left, we were greeted with smiles and kindness. Karey really took her time with us as we picked, chose and changed stuff over and over. She helped us find the perfect pieces and had lots of patience with us. Would definitely recommend Karey and Ashley’s Furniture. Thank you all for everything!!
Karey Schreck was no pressure, no nonsense during our entire time with her. She answered all our questions, sometimes inquiring with others at Ashley. Very friendly and efficient a pleasure to work with.
Very nice store!
Karey was great, very knowledgeable and a pleasure to do business with:)
Antonio was very helpful
Terrible delivery service!!! Scheduled delivery for 5/15, with out a call they changed it to 5/18. So, we are at their disposal. Once they came, they didn’t bring hardware to put bed together. Of course there was no bed in room waiting’s for delivery. We waited for a call and as of 1:00lm today no one had reached out to apologize and schedule delivery to bring hard ward ware and install bed. I called and all I got is we will try to schedule it for tomorrow, no guarantees. Now we are once again at their disposal and no bed or sleep in since 5/15 Never again Ashley!!!
Did all they said and more. Very happy with our furniture. Mariam’s consultation was extremely helpful.
Bought a dresser and chest of drawers. About 6 out of 13 drawers are damaged. Both pieces are warped, uneven, and some scrape when opening. We received a courtesy call and told guy about damage, he was going to have someone call us right away. Still waiting. Called customer service for tech to come out, her computer went down and she was going to call me back. Called customer service back, 5 hours later, we have a tech coming a week later. I called 2 hours after it was delivered. Not very satisfied. Our sales rep didn’t even say thank you when we purchased furniture. Hopefully someone will fix it and soon.
Karey was great! She was very helpful and gave us great advice on how to match furniture and how we could put it to use in our future home. We have gotten most of our furniture from Ashley in the past and have been very pleased.
Nick is very awesome. I diffently would purchase more from him in the future. Can express enough. How great and awesome he is
We had a great salesperson but I told her the address as to where it was supposed to be delivered and she had it wrong. She had it going to our other house, I gave her the correct address. She also told us it was going to be delivered on Wednesday April 3rd and my husband was waiting for it to arrive and he finally called and it was not scheduled until May 8th, we were able to reschedule to April 20th. Then we were watching TV and saw Ashley furniture had 30% off and we only got 25%. Very disappointed in all that happened. I have not received the furniture yet to see if I will be satisfied with that!!
Couldn’t be more pleased with the service. Prices were competitive, quality and selection were spot on. Ashley’s did it again!
We have a good experience the customer was friendly and welcoming us to Ashley furniture place it was quick and easy I would recommend us a furniture store toMy friends and family Good service thank you
Karey S. is a super salesperson. She very polite and she knows all about the products she is selling. She make sure that our order was delivered on time. We will make sure that Karey S. will get our next and upcoming purchases, because we can depend on her.
Great customer service and great people's skills.
The guy I felt with was nice when they say that they have furniture plants where they make the items in USA. That's not only true they have manufactures in China and Vietnam which are there 2 biggest. Overall I gave them a 5 star mostly because throck was a good person to deal with.
Received excellent service! Mariam was enthusiastic and very knowledgeable! Will definitely go back when I need other furniture!
We were extremely pleased with all the assistance we received in selecting new furniture condo. It was as if the salesperson could anticcipate what styles we would like and how we could obtain the best deal possible during their extended President’s Day Sale. I am so glad we decided to stop in to look around. Shopping at Ashley was a great experience.
Excellent Customer Service and Excellent Furnature.
Donald Becker, my salesman went above and beyond with service. Excellent service and experience!! I would highly recommend him and Ashley Funriture.
Love our new bed
I felt a little rushed upon entering the store. However I did receive very good help. I purchased a hutch for my dining room . I chose threshold delivery( which I liked very much and in my book this gives you the edge over other furniture stores)My daughter and I assembled it and for the most part it was easy and simple with the exception of a screw not being properly aligned with the predrilled hole. We were able to fix this by drilling the hole to correction. Thank you
Went in to get an idea about furniture for the house I am moving into and ended up in the Tempurpedic section for 45 minutes evaluating my entire life while laying on a massage- zero G bed that costs 8000$. They have a large selection of modern and current designs, but not much for kids rooms. My main issue was that the entire time I was looking around, no one offered to help at all.
We found better furniture here than at some of the other furniture stores, plus a better selection.
Great furniture, holds up very well.
Great service from Bart and good price.
Mariam was a delight to work with. I saw an ad online (from an ashley site) and she worked with it. I ordered the bedroom set I liked after seeing it in person. Awesome service! Thank you mariam!
Carol was excellent, asked me what I was looking for and LISTENED to what I wanted. After she showed me exactly what I was looking for, she asked me ONCE could she assist me with anything else. When I told her that was all for today, she did NOT try to pressure me; this was actually the best part of the experience. I highly recommend both this Ashley location and you should ask for Carol
Bought 2 tables, a lift top coffee table, did not have hardware, will be a month before someone can come fix it. The waited 2 months for the coffee table arrived damaged 1 day ago they said to email pictures which I did, but now they say they cannot open pictures! They will not let me return it to store, will have someone look at it in a month! I was hoping for a better experience.
They have some nice pieces. A lot of the things are pricey and if you shop around you'll find the exact same pieces for less money.
Pablo was very helpful with the sale of our beautiful new sectional. Jordan and Alberto did an excellent delivery and setup.
Dennis was very helpful. Much better experience than in Sanford. Would suggest in store rather than online.
Today when I went in to Ashley HomeStore. I had a coupon for moving back to this area. I was looking for a floor lamp. Karey Schreck met me when I came into the store. She was so helpful and so kind and so professional that I felt very comfortable with her. I ended up buying a sofa couch, a coffee table and a chairside end table to match coffee table that I bought. Also I bought a floor lamp I came in the store looking for. I really had a nice time with Karey. It was just the kind of day I needed after moving back to Florida December 21st. I needed to get out of my apartment. I had fun and got a lot of the things I needed. Karey was fun to be with and it was fun being able to pick out the things I needed. Goldie Stewart
Great selection for many different tastes.
We had a great time working with Carol J. at Ashley Furniture in Daytona Beach. She quickly recognized the look we were going for in our dining nook and went above and beyond to make sure we were happy. Carol has a great eye for design and is so comfortable to work with. We couldn't be happier.
I purchased a sectional and a fireplace TV stand from Ms. Mariam Hammoud of Ashley furniture this afternoon. Ms. Hammoud was very professional as well as very knowledgeable of the products I purchased. She made this process very enjoyable and worked very diligently to provide me with the best deal possible. I would recommend Ms. Hammoud of Ashley to any person(s) anticipating a furniture purchase! She was a joy and a pleasure to deal with!
Purchased a vanity with a mirror and bench. It arrived without the hardware to put it together. Called the store they said five to six weeks to get the hardware. Called customer service they said five to six days via UPS. Had a chip on the side and two scratches on the top. They said they have to send a tech out to check out the defects. Asked to speak to a supervisor was told she was in a meeting. Not happy.
The entire process took to long
Carol was superb! After walking the showroom to see what I liked, she figured out my tastes, style and helped me pick out the perfect dining room set. Thank you again Carol!! 🙂
Excellent experience so far. Carol was very helpful...she listened to me as I had a budget In mind and also she made excellent suggestions as far as my decor. Very helpful!
Excellent customer service with myself associate Mariam. She has an upbeat personality which makes shopping at Ashley‘s a delightful experience .
Excellent customer service at a great price
We like Ashley for furniture buys and sales. Very big show room and very helpful, friendly and not pushy sales,people. They have their own credit card you can open or take major credit cards. We just bought a sleeper sofa for a spare room today and accomplished this in about 15 minutes and delivered on a Sunday. We have bought alot there over the years and highly recommend them. Much to chose from at friendly prices.
Nice well staffed store, found what i needed without a hassle or pressure. Behind Panera breads not easy to see from road . Next to World Market
Good price. Great staff
Great customer service. And best furniture around. Have done 3 rooms in my house and very happy.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.