Patio Furniture Store Daytona Beach, FL

I would recommend that no one purchase any furniture from this store. Ordered over four thousand (4000!!) dollars worth of furniture which was scheduled for delivery today. Before the delivery drivers left, I was having doubts about one of the furniture items they had placed, but seeing as they were halfway out the door, I was pressured into signing off on the delivery. As soon as they left, I called the store to try to have them come back (they hadn’t even made it down the road yet!) and I was told that there was nothing that they could do and that the furniture “was ours” and was “final sale,” which I would have understood if I had more than 30 seconds of pressured time to decide if this furniture was fine or not. On top of that, upon calling customer service, I noticed that installation was not completed on multiple of the other furniture pieces that they were meant to install. Upon trying to finish installation myself, I discovered that the electronics for the item were not compatible with the space that was provided. How are you going to leave an item unfinished, with the wrong equipment?!! I brought this up to the customer service representative as well, and had the same response “the furniture is yours and final sale.” They didn’t even finish the installation!! This is completely unacceptable. I don’t understand how they can leave without finishing installation and then have me on the phone for hours over a 30 second window I apparently "missed". If you want your furniture installed correctly and don’t want to be pressured into accepting furniture you don’t like, I would suggest NOT purchasing items from this store.

When they sold us the stuff at Daytona Location , they said $290 for delivery and assembly . I'm coming from NJ. I've worked for L'Oreal for over 26 years, for us honestly first. They said the $290 includes assembly and everything. I couldn't believe what they told me after spending an afternoon with them and I think that almost 3,000 isn't cheap like they said. Well, I hope you have luck, but be honest with your customers. You never know what each one goes through. I chose that store because I buy a lot in jersey and I only had a problem with one chair, which I think I mentioned to them. They lost a big customer plus potential customers. The lack of honesty is really what bothers me the most. The sale associate after she made the sale , she texted me “furniture is cheap” that’s is why no ensamble” according with her she didn’t know. 🤔what does that have to do with it? I bought it because I didn't want to spend that much, not because we couldn't. Honestly If I could give zero stars I would.My experience with Ashley is beyond unacceptable and unprofessional.

We decided to buy some dressers from Ashley furniture in Daytona and some nightstands. I called ahead of time and spoke with Jak McCurdy. I mentioned to him what I was looking for and told him I was very short on time once I arrived. When I got there, he was ready to show me the pieces and he also showed me a few others. He was not a pushy sales person allowed me Pick what I wanted.. The furniture is a great quality. We are very happy with it. But more so I appreciate that Jak Respected my time and completed my sale in a very quick and efficient manner.

The products are nice but the delivery service is horrible. We were promised that they will deliver and assembled the furniture but the day of delivery they were going to leave the bedroom set sitting in our living room. My wife asked them if they would bring the furniture to the bedroom and they said if you have anyone else can help you move it. Really? -UPDATED- After reaching out the 1-800 the representative told me that they will put a note for our next delivery next week. Reading the fine line on the invoice we were charged $270 for “white glove delivery “ which includes delivery and ASSEMBLED @Ashley Furniture You have my phone number and address on file. Feel free to reach out to me

WHERE ARE ALL THE SALES ASSOCIATES!!! I walked the store for 30 minutes no one offered to help. They were to busy chatting with each other! Horrible store! Left to Rooms to Go!

I bought all new living room furniture from Ashley about a month ago. The tv stand was sent to us defected. We called and they had a technician come out to fix it. He could not fix it, and said it needed to be replaced. I called their care team and they said that somebody would call me in three business days to discuss getting a new one sent to me. Nobody ever called. So I called again, and they said they now had to send a senior technician out to me. So that technician came and he said it is not fixable. He said someone would reach out within three business days to discuss getting a new one sent to me. Nobody called. I called almost 2 weeks later to see what’s going on. Somehow, our case number was closed in their system???? so the lady I was on the phone with reopened it. She said someone would reach out in three business days (laughable). History repeats itself, so I have a feeling I’ll be calling them back and no one will call me in three business days. I will never buy from Ashley furniture again. This is absolutely ridiculous. You sold me a broken piece of furniture, so replace it.

We walked in to Ashley’s, told Tracy what we wanted, we walked passed a couple of couches that weren’t exactly what we wanted but then she took us straight to our perfect couches! We tested them out, bought them, and we were able to have them delivered a week later. We’ve lived with them for a couple weeks now and they have become a wonderful addition to our home!

Do not buy from this place! I had the worst experience from this store. Purchased $9,000 worth of furniture and had to wait 7 weeks for it to be delivered because of delays and miscommunication from their end. Getting in contact with customer service is a huge problem. You can’t talk to any person directy in the store for any matters because they will defer you to customer service online which to me is just ridiculous. Been waiting for 3 weeks now for them to install my bed- which should be part of delivery! Please please do not buy from this terrible place.!

Justin was an awesome salesman. Not pushy at all and very nice.

Worst experience buying furniture ever … 1st delivery they gave us previously returned furniture from someone else’s order .. not in boxes , used parts , missing hardware , missing parts … had to build our own supports for the bed frame after sleeping on the floor for a week waiting on parts ….. doors on dressers cracked and stained …. Dining table scratched , bench broken .. they sent 4 separate deliveries that we had to wait for … each time parts wrong or broken .. they mailed new doors and they don’t match the existing furniture…. All furniture is delivered by a 3rd party in unmarked rental trucks …. All phone Customer service is overseas ….. asked for a refund of some type as we had missed hrs at work and also to tipped out 4 seperate deliveries at $140 ! ( not the drivers fault - Ashley’s fault that everything is wrong ). … never heard back after many weeks of calling and emailing the store in Daytona …. This company is a mess …. We went go to Rooms to Go …. ( right next door ) 1000% better .. better service …. Better furniture…. And they have their own trucks and staff … everything arrived perfect … Buying from Ashley’s is buy at your own risk Once they have your payment they no longer care and you have no idea if you will get new or previously delivered furniture and most of it is broken or missing parts

Bought a recliner, and the seat tilted to the right a little bit. I called and they sent one guy out said, yeah, it did tilt, then they sent another guy out and he said, it doesn't tilt. This place is a joke if you go under facebook under ashley furniture reviews.It's mind blowingHow many people have issues with them. Their customer service is horrible to deal with. I think back in the day they were a good company. Now it's all about money and not customer service, which is very sad.

My daughter bought $5000.00 worth of furniture on June 1st and everything she got with the exception of the couch and love seat was damaged! Damaged items recliner, coffee table, 2 end tables, and 2 bar stools! And they WERE NOT DAMAGED BY THE DELIVERY GUYS as Ashley is saying! They were damaged during either the manufacturing or when they were boxed up! There was no damage to any boxes! Good job blaming it on a 3 party delivery company!!!It is now June 27th and she still doesn't have everything she bought. She has called their customer service numerous times to get the order fixed and their customer service is well to say the least very unhelpful. And the store is also very unhelpful and they lied to her about getting the rest of her order delivered today! I would like to thank Ashley Furniture for putting undo stress on her as she is pregnant! I really hope anyone reading this will stay AWAY from them before you also get screwed around like her!

Ordered a sofa and armchair and was charged $500 for delivery. This was supposed to be a white glove delivery thus the exorbitant delivery fee. They came and dropped the furniture off in the span of 5 minutes and did not even make sure the recliners operated correctly. My armchair did not recline and come to find out they did not seat the backrest in the latch and left one of the power packs off. I myself had to finish assembling the armchair otherwise I’d have to wait another week for them to come out. I contacted Ashley furniture about the poor delivery and they said they would contact me within 2 days and never did. I wish i would have elected to have the furniture dropped in my driveway and I could have paid someone to help me carry them in for 1/5th the price. In summary Ashley furniture delivery and customer service is terrible… I would not buy here again given my experience

Tracey was an absolute pleasure to work with! We were on the hunt for a new couch and she was great at assisting and showing me everything that would work for our family. She was very patient even when I changed my mind a couple times. Made sure to triple check everything during our transaction and even helped with figuring out delivery and what would work for our situation!

Sales people went out of their way to accomodate customer

Buying experience was great! I highly recommend JJ to anyone looking for new furniture. He was super friendly, very knowledgeable with all products, and personable. Definitely will be coming back here for future purchases’

Dont buy anything from them, especially online, if have a issue, you will be calling a 3rd world country and people cant understand what you are talking about.

First off brie was excellent to work with so 5 stars for her!! That girl needs a raise! She Even came in on her day off to complete our sofa of choice order. She was a great experience. Anthony the manager was also great and heard us when we spoke when we were there prior deciding what fit out budget best. Also 5 stars for him. But... Mind u, this was a total of 4 visits. Upon that final visit the manager there (pierse?) Was extremely rude to brie IN FRONT OF US, I even stuck up for her to him. Then when completing the order would not let us use a store credit we had from a previously broken sofa. When we called corporate they said he was dead wrong. Store credits come right off the top. It doesn't matter the finance terms or cost of sofa (which is what he was saying mattered). Corporate was as unhappy about this as we were. They were able to correct my invoice. Pierse was rude, unhappy, zero understanding that as clients were there paying his paycheck and even if it is bad news u have to give, do it nicely. This man needs to retire or find a different profession, if he can't treat his employees with an ounce of respect- how is he going to treat aclient?

We had a wonderful experience shopping with Mavra McCann! Would only use her from now on. She was very helpful in breaking down all pricing and extra expenses.

Here is the TLDR version of this review: Love the furniture we received, but hated the customer service experience we were given, and will probably never shop at any Ashley Furniture store because they don't recognize their faults. Here is the full version of this review: We came in because my husband wanted to surprise me with a dining room table, so I will be writing this review on his behalf. Basically, the surprise was ruined because the delivery men called when they were at our doorstep, instead of 30 minutes before like he was told (he received a call the day before the delivery, where the man on the phone confirmed with him twice that they would call him once they were on the way). We ended up needing to email customer support, and I believe that the email details a majority of the problems we had, so I will copy and paste it for reference. Their email response is the nail in the coffin for us (screenshot attached). We were not looking for any kind of compensation, we wanted them to recognize the fault in their ways, and instead they gave us a copy and paste response not recognizing the issues we have pointed out. Here is our email: "I want to start off by saying that I am not seeking monetary compensation for the product, and that I am happy with it and I am satisfied with what I have received. My issue is with the service that surrounded me receiving the product and the poor customer service I have received since from the store and dispatch. I also want to state that I at no point blame or fault Jak for the situation, but I do believe that he holds some responsibility for not opening the case on Wednesday (May 14) when I called about the issue and instead waited until today (Saturday, May 17) to do so. The situation is that the dining room set was supposed to be a surprise for my wife and the timing of the delivery was an important factor in making sure that the surprise happened. Dispatch told me on Tuesday that the delivery drivers would call 20-30 minutes before arrival in order to give adequate time to prepare for the delivery. I confirmed with dispatch twice on the phone call on Tuesday about the 30 minutes heads-up before delivery, and he said yes, the delivery guys would call ahead of time. Come Wednesday, the delivery drivers called when they showed up on my property, instead of the 30-minute window that was confirmed by dispatch the day before. This caused the surprise to essentially be ruined, which isn't the main point; imagine if no one had been home to receive them when they were already on my property with no one to let them in. Would they have left the furniture in my driveway? Would they have just come back later in the day? Both seem like inefficient answers. I understand that they gave me a time window of 10:45-2:45, but that 30-minute prior notice is necessary to get the house prepared for the delivery. The next issue I have is with, upon airing my grievances with Jak and dispatch, both cases said that the delivery drivers went against company policy and that a case would be made in order to investigate further, and I would hear back from the company within 24-48 hours. Today is Saturday the 17th, and I did not hear anything back from Ashley Furniture, and upon calling the Daytona Beach location, I was placed on hold for over an hour trying to speak to someone in the store. I wasn't able to speak to someone until my wife showed up with her phone. To summarize, my issue is that Ashley Furniture has overpromised and underdelivered. I love the product I received, but ultimately I would like recognition for the errors that have occurred." If you compare the email we sent against the email response we received, I would like to point out that we 1) did not request for the compensation they are trying to deny us, 2) did not ask for notification of the delivery, he only tried to confirm what he was being told to properly prepare for the delivery, and 3) Ashley Furniture continues not to recognize where the mistakes were, which means that they will continue to do this in the future.

Leona was a very good sales lady very polite and very informative. She makes me want to come back again soon

Wonderful and Friendly Staff at Ashley Furniture at Tanger Outlets. I would like to personally thank Brie for providing my fiancé and I phenomenal customer service. If you are in the market for amazing furniture, be sure to head over and make sure to ask for Brie. Will be sure return for furniture needs in the future!

Extremely disappointed in my new recliner! Found the chair online,then called the store to place my order.Nice salesperson,hope she gets a commission.Tulen rocker recliner is very uncomfortable! Hurts my back.Very narrow seating area(good thing I'm thin).Closing the recliner takes a lot of effort.Called customer service(1 day later)and they said no returns,but they can transfer me to a technician.Why? I made the mistake of not going to the store and trying the chair out first.Ashley,How are you going to make this right for a very unsatisfied customer?

Had a pleasant shopping experience. Must mention Ms Hiral Mehta for her professionalism and great social skills. Thanks

Great people, wonderful guest service and all types of quality furniture....

This is the second time we worked with Tracy and past two years and she is the best! She’s professional she’s friendly. She’s well informed she’s extremely patient. Everything you want with a sales person should be thank you so much Tracy and next time we need furniture be coming back and looking for you!

Absolutely loved working with Jak! He was personable , funny and very knowledgeable about the questions we asked. We even waited for him to be back at work so we could buy from him. No greater guy! Highly recommend!

Mavra Mc Cann

I had the absolute pleasure of working with Jeff during my visit to Ashley Furniture in Daytona beach Florida near the outlet mall, and I can't say enough good things about him. From the moment I walked in, he was friendly, knowledgeable, and incredibly attentive without ever being pushy. He truly listened to what I was looking for, offered great suggestions, and made the entire shopping experience smooth and enjoyable. Jeff went above and beyond to make sure I found exactly what I needed! If you're shopping at Ashley Furniture, do yourself a favor and ask for Jeff. He's a true asset to the store, and I'll definitely be returning because of the incredible service he provided!

Hiral Mehta is incredible and I highly suggest you ask for her !! She is a " naturally talented " interior decorator / sales advisor who will help you make wise decisions for your home furniture decorating. Hiral is a good listener and knows how to make your dreams come true with your budget in mind . She was soooo helpful !!! Much Appreciated, Tony Luizinho 1174 Athlone way Ormond Beach, Fl

Nice and super easy to deal with.

Jon was very helpful, polite and professional.

Great furniture and delivery, however, I asked for 12 month financing and received a new credit card charging 35% interest if you don't understand the rules. BEWARE!

Anthony was more than helpful with my issues. Customer service threw me around for 2 months over the phone and I came in for help and they exceeded all expectations. Bri was there for moral support and to mediate the situation. Thank you Ashley!

Poor quality and customer service. Ordered two side tables and the quality control is terrible. They should not have left the factory in that shape. The table legs are not flush. Colors of the tables do not match. They refused to exchange them saying I should have inspected them from UPS before I accepted them. Not sure how I could have done that as UPS does not wait for you to open the box and inspect. Next time I will just purchase from TJ Maxx.

Ask for Brie, she’s the best

If you come in ask for Lilian! She’s awesome

Jak was great! Not pushy, but very helpful when needed!!

Avoid! Worst customer service! Bought $4k worth of sofas that arrived with manufacturer defects. We were told by the salesman that once they are delivered “they are our’s” and not to contact the store. Call center is useless. Had 3 technician appointments but no help or information on a replacement. I have called numerous times only to be told that the returns and exchanges department would contact me. Now 4 months after purchase, I’m stuck with defective sofas and no returned calls or options to return or replace. Awful customer service and products. *Update: I followed instructions by Ashley’s response to email Ashley Solutions and never received a reply / response. What a joke! A little customer service goes along way but Ashley continues to show they don’t care.

I am strongly urging no one to buy from this store. My husband and I went in there last month and purchased $4500 worth of living room furniture. Not one, but both of our end tables (which are made in Vietnam) arrived at the house broken. One of them had a metal clip on the door that snapped off, and the other one's USB charger wouldn't work and it also had a huge black gash on top. I tried to refuse delivery, but all four of the delivery crew did not speak one ounce of English. They kept telling me an engineer would be out shortly to fix them. Guess what... No one came to fix them. I am now dealing with a foreign call center that has repeatedly called me daily to tell me they are coming to get the tables even though they already picked them up last week. Then they told me they were delivering new tables, but then a delivery crew showed up at my house with no tables. They were confused and didn't even know why they were there. I told them multiple times they have the tables and I better be getting a refund! I called the Daytona store last night to file a complaint with management and I was told the manager was at lunch and would call me back in 30 minutes. I never received a phone call. This store is absolute garbage. Do not buy anything from here unless you want to spend your hard-earned American dollars on foreign-made garbage and talk to foreign call centers. Completely un-American!

Never buying from Ashley Furniture again. Apparently they have zero return policy. So if you don't like it, or there's an issue with it, too bad. You own it. There are better options out there for customers these days.

Furniture delivery was great. 5-year extended warranty was an absolute waste and extremely stress inducing. Tried to make a claim for defective reclining mechanism on the couch, which was most likely a factory defect due to poor metal quality in the recliner, made claim with date of incident 40 days out. They refused to approve repair due to it not being reported within 30 days even though it is a 5-year warranty. Tried making a different claim due to fabric being cut on the corner during transport and they made another excuse why not to cover it. Waste of 300$. Bought extended warranty for kitchen table from different furniture store and they replaced the table-top with water damage no problem. Company needs to drop their warranty provider because they are scammers.

Had the pleasure of working with karey Great customer service professional and very knowledgeable . Thank you for helping us select the right furniture for us. Bill & Joan Fettes

Received a damaged recliner on April 3rd. Replacement scheduled for 4/17. I received an email saying it was 5 stops away. Then I received a phone call saying the chair was out of stock and it wasn't on the truck for delivery. Asked for a refund. Still waiting for cancelation to be approved and could be "several weeks" to actually get my money back. Guess they don't stand behind their products once they have your money. Case # 10299587

The sales part was good, the delivery needs some work. we had damages on delivery, one they tried to cover up. we will see how they handle it. The delivery team needs some training. Of the three, no one spoke English. hard to communicate. one piece had a piece of wood gouged out, probly hit with a forklift in shipping, the other corner of a night stand was damaged, the delivery team tried painting over it with white spray paint. you could smell the paint in the whole house. Never said anything about it!! will need to be replaced.

Justin is amazing! No pressure at all. His relationship orientation and guidance is impeccable. He got us in and out quickly and took care of us with a deal we couldn’t say no to. 10/10 RECOMMEND!!!

We had a horrible shopping experience at this store. In fact, much worse than at a car dealership. During the sales process, we were told shipping fees would be $200, and in the end, we were charged $400 for a sofa set and $100 for a table with six chairs which has not arrived yet 3 weeks later, because it was on backorder. A $500 fee for a distance of 29 miles. We were completely scammed. And part of the sofa set arrived broken, we called and filed a claim but we haven't received a response. They should be ashamed.

Tracy was phenomenal to work with! Helpful and also very friendly and professional!

This young man knows his mattresses and will not steer you wrong!!

Purchased an electric leather recliner two weeks ago and spent $2000 on it. Within 24 hours of receiving the chair the motor and mechanism was digging into my spine and killing my back. Due to lack of cushion in that area. I contacted them the next day and explained to them how I tried the same chair out in the showroom and liked it but didn’t sit in it long enough to realize the discomfort it would give me until I received it at home myself. In their response they stated that they don’t have a return policy on furniture sold at their store. So any type of purchases done at their store are final. Think twice before making a purchase there, if you have any issues you’ll be stuck with it.

Awful. Received an email and call 2 days ago confirming my delivery date of April 2nd. Nobody came within the window the delivery was scheduled, so I called Ashley. They changed the delivery date for a week from now AFTER confirming the delivery date of April 2nd. We were given no information about the change of delivery and I had to call customer service confused on why our delivery hadn’t come yet. If I hadn’t called I wouldn’t know anything about the change in delivery. It turns out the items are on back order but you would think they wouldn’t call/email to confirm 2 days before the supposed delivery if they didn’t have my items. Very disappointed in Ashley after hearing so many good things.

Karey at the New Daytona location was a breath of fresh air as far as furniture shopping goes .she was very friendly knew her inventory and was very helpful and informative and was super easy to work with.if you go there ask for her she's awesome.

WARRANTY IS A JOKE YOU BASICALLY GOTTA FORCE A SATISFACTORY RESOLUTION AND CUSTOMER SERVICE SUCKS !!!!! After several calls and messages left I was determined to speak with someone today. Reluctantly I did but the Customer Service sucked !!Her attitude sucks she had no interest in helping me resolve my issue. I have a full replacement that was approved from a claim filed on January 6,2025. Here we are in April still no resolve. Hannah K. in the Customer service department at the LPGA store hung up on me twice, impersonated someone else and then refused to put a manager on the phone when I called back. I had to wait a few hours and call back to get someone to answer without hanging up. I finally got a Devin on the phone who offered some relief thankfully. But I still wanted to speak with management due to how Hannah chose to handle my call but Anthony the manager made excuses for Hannah’s actions and how she handle the escalation to management. Completely tried to brush off the fact she used the companies phone line as if it was her own personal cell phone. As well as he expressed no concern in regard to her lack of effort to get to a resolution of a claim to a warranty in which I paid for that her department is tasked to handle. This further made me feel they deemed me invaluable. Anthony proceeded to tell me he was doing inventory as to why he couldn’t come to the phone smh. Since when does a check off sheet come before a live customer? Had I known I wouldn’t be greeted with the same smiles and eagerness to please as I was when sold the furniture I probably wouldn’t have shopped there the begin with. Once my replacement is delivered I will never shop with Ashley’s again based off how I was treated by Customer service whom which I thought only role was to service the customer. Im a firmly believe my money will be valued more somewhere else! By definition her job description See picture

Was with a friend who bought a chair. All went smoothly.

DO NOT BUY FROM THIS COMPANY. They will send you used furniture and then continuously delay any resolution. They will tell you every time you contact them that a supervisor or specialist will personally monitor your case and will respond 24-72 hours. Then they won’t respond and you reach back out and they say the same thing each time. I have all my chats from the beginning as evidence. THEY JUST DONT CARE. It’s been 192 hours in total.

Ordered a comforter set from Ashley online . Received and there is a problem with the fit. A defect in the sizing. I explained this to customer service at the 800 number and HAVE BEEN INSTRUCTED TO SHIP BACK FOR MY REFUND AT MY OWN EXPENSE …not what they advertise or promise. I would have tried another one, but with this poor customer service , I will never purchase another item from online, in store or anywhere there is the Ashley Furniture name. They do not stand behind their products. Less than One Star ⭐️!

Brought 10k worth of furniture at daytona beach store and got worst service an installation..furniture delivered in February and still missing parts with no response from store managers or customer service...DO NOT SHOP AT THIS STORE

Horrible experience.

Nope 😔

I would update this review once it gets resolved but I am left very disappointed as a first time Ashley customer. My wife and I found a dresser we absolutely loved and came back later to purchase it, The sales associate was kind and helped us put in the order. The piece gets delivered and when I get home to open it I see the leg of the dresser is completely broken off due to the box not being strapped properly or not stored correctly on the truck. I reach out to customer care and get my case created and the agent was helpful and reviewed the photos and said someone will contact me in 3 business days. as of writing it has been 6 business days and I called about an update since I've heard nothing and the agent left notes on the case and said minimum another 3 business days to hear anything about replacing the piece! We absolutely wanted to order more furniture in the future because what we have seen, it is a beautiful piece and feels high quality, but the delivery process has not been good for us and I hope Ashley Furniture can make things right. Update: they did finally have an appointment to take the old dresser and place the new one, I just feel like I had to fight for anything to get done. I am very pleased with the dresser itself

Wow I'm currently in the store and overheard conversation amongst salse reps and I'm floored!!! How they are speaking about potential customers is insane! That they won't help you if you don't engage them among other absolute rude comments! Just wow!! It's like being in this store is about them not the customers! If I were the owner or corporate they'd be fired immediately! Just Wow!!

If I could give zero stars I would.My experience with Ashley is beyond unacceptable and unprofessional.Ordered furniture in October.January 21 scheduled delivery, 2 men to deliver and assemble an entire 3 story house of furniture, they were there from 1-7pm.it was their first day of work and admittedly untrained.Didn’t know how to assemble anything.2 Headbords with 12 screws drilled all the way through to the front where you lay your head on each headboard! couches un-assembled,floors scratched, tables dropped and broken,pieces missing, fabric stained.ashely sent 2 techs/delivery men a couple weeks later.I was told “not my job” when I showed them the mess and noticed money missing from my bag when they left.I paid for “white glove delivery service” and twice it was a horrible experience. It’s now March.Still no functional furniture and no calls or updates from management at Ashley who assured me this would be escalated and has yet to do a thing about it

Worst customer service I have had to deal with. They delivered my product damaged and had to take it back to the warehouse. I was told by customer service that my order was going to be redelivered the next day or the following day due to the issue, and I was going to be treated as a VIP customer. I have to say I don't feel that one bit. I called to find out that my delivery won't be delivered as stated but actually out a week. In the meantime, I have guest who will now have to sleep on the floor due to Ashley Furniture incompetence. This is not the first time I've had this issue with them, but I can promise it'll be the last. Save yourself the stress and shop somewhere else. Another issue I had was that none of the 3 delivery guys that showed up spoke English at all. The communication barrier was frustrating on top of my order being delivered damaged.

Not a salesperson in sight... Should I just help myself?

Absolutely deceitful. We went in to just try out mattresses to see what we liked, and the mattress sales manager lied to us and tricked us into opening a credit card after we JUST paid off our remaining ones!! She stated we were looking to see if we prequalified for payment options and we were pressured into checking, but little did we know. Absolutely insane and she even lied about a $7k mattress helping her moms back from not needing surgery. Don’t even waste your time talking to them! Scammers!

Good store

Went to find a new bedroom set, passed 4 store associates that were just walking around with no purpose. Walked by one, made eye contact and he kept walking, looked as if he were wearing pajamas. Once I realized he was an associate I asked if I could have some assistance, he didn’t even turn around or anything, just kept walking. On my way out I believe I passed the manager wearing all black, I asked one last time for assistance, he smiled at me and kept walking. Won’t be coming here ever again. Highly don’t recommend.

Very poor quality bed set for the price. Called Ashley to fix the issue . Same issue started again in a week. Also they changed delivery date like 5 times . Every time I had to take off from work and they will call and say “they don’t have in warehouse yet”. Then why give delivery date while taking payment. Can’t return it or anything. Won’t go back again ever,

Good luck trying to file a claim and getting your couch repaired. Good luck trying to call the store to speak to someone, straight to call center in India.

Very happy with my purchase, which was a couch and a recliner set they're floor sales staff are very eager to help you find what you're looking for and find the right fit for what you were looking for in the price range, you give them highly recommended

Leona was SO incredibly helpful, patient, and kind during our search for a new sofa sectional. I came on three separate visits before making the purchase and on each visit, she answered every single question, measured (countless times), and was overall a lovely saleswoman to work with. The store itself has countless items from which to choose to fit a range of styles and tastes. It is clean, bright, and well-organized.

Update: After talking to the store itself. The remaining furniture was delivered. The store staff is nice and courteous. The problem is the delivery logistics. Update: make this 5 times of rescheduling on their own. No consideration whatsoever to people schedules. Their logistics and delivery contractor is really bad. They rescheduled our delivery 4 times without informing us. Big waste of time. We still have not received our furniture after waiting for it 4 times.

Mavra was very attentive and patient with us.

JD was great, patient and a professional salesman!!! The savings were exceptional and the purchases are beautiful!!! He has great humor and thank you for introducing us to Marva, mattress professional. She was awesome too! We purchased: Living room w/areal rug and 3 tables Dining room w/six chairs King mattress We saved over $1500, including the delivery fee!!!! Our next purchase will be a bedroom set and JD will be our guy! Thank you

Ordered a 3 piece sectional with additional ottoman two weeks ago and have been waiting for delivery until today. Got the delivery confirmation email saying it would be delivered today however on the inventory it listed 0 on quantity for one piece of the sectional, which is the biggest part of the sectional. No warning or notification given. When we finally got through the automated maze of their phone system, we got a hold of a person who only told us what to do for the scheduled delivery and told us the missing piece didn't make it on the truck. She couldn't provide any information on the missing piece, like when it would be delivered. The fact we paid over 2.5k for a sectional, won't be getting all the pieces we paid for, no idea when it'll be delivered and can't get anyone on the phone that actually knows something is ridiculous! We never would have bought anything from them if we had known this lack of professionalism is what we'd be getting.

Mavra was so pleasant and helpful. She made the process of purchasing our bookshelves fast and easy. We will be back to buy from her again!

Will was professional and showed us all of our options and offered pricing and suggestions.

Love an easy shopping day. Will was great and let us peruse on our own. We’ll be back

Will was great , didn’t pressure us into buying anything, went over all of our options multiple times, Let us walk around and didnt hover. Got us a great deal!!!

Nick is a great sales man, he let me take my time without pressure and gave me all the information I needed to make my decision. I am now a proud owner of a beautiful couch that's custom selected pieces to fit my room lay out

Very good service, very satisfied!

OMG best furniture buying experience ever! Bri Bain greeted us with a helpful smile and helped us on our journey across the whole store to purchase several items. She was knowledgeable and fun and made the whole experience amazing! I will be asking for her by name in the future!

Went today and met with Bri. She was absolutely amazing. Very knowledgeable and super nice to talk to. I would definitely go back and deal with her some more. She helped guide us to the right product for our needs and was able to meet and exceed all of our goals.

Marva helped us out today to pick our furniture. She remembered me from the last time I had came in which was impressive. She was helpful, patient, knowledgeable and very pleasant to work with. We will be coming back soon to pick out more furniture and will work with Marva again.

Jay Jay was amazing he took his time to help us get the best deals and he was patient and kind plus always smiling! Highly recommend him for all your fruniture needs!

Antonio did an amazing job! He is an excellent salesman and genuinely cares about what you want not just a sale. Thanks to him my entire family is leaving with furniture for 4 rooms at an amazing price! Truly felt like a friendship the entire process and not just another signature for money. 10/10 if you need furniture Antonio is your guy! And shout out to Mikey for the power of pleeeeeeease!

It was great doing business with Antonio! I now have new furniture for my kitchen and living room coming coming! Will be back to do more business with Antonio!

We came to Ashley today because the switch on our couch is broken. Michael Perez, Manager took care of us. He was so pleasant and helpful. He explained a claim had to be put in for the repair and he did that for us. We, also mentioned we received the wrong rug when we received our furniture. He told us to find the correct rug. He then ordered a replacement. I am so grateful for his assistance. I will tell all of my friends to check out Ashley Furniture. It is a great store and we love our furniture!!

DO NOT PURCHASE FURNITURE FROM HERE. I repeat DO NOT BUY FURNITURE FROM HERE UPDATE: They offered to replace the table and upon arrival the delivery men refused to take the table and ARGUED with me in MY HOME about putting the new table together. This is the worst company I have ever dealt with and YOU SHOULD NEVER PURCHASE FROM HERE!!! Please save your money and time.

So we went to Ashley furniture today in Daytona and we were in need of a couch and Jeff greeted us with a big smile and he made our options of getting a couch. Very great thank you Jeff. We will be using you again in the future for more furniture.

Had a great experience purchasing a couch and table with Mavra.

Nick worked with us to find the tables we came I for. He took his time and was patient while we compared multiple tables and chairs. Carried chairs across the entire store to compare colors and styles. Even after we finalized the purchase he went out of his way to find an item I was interested in. Definitely will buy again and highly recommend Ashley Furniture in Daytona Beach.

HIRAL SHAH did an amazing job! Her customer service was great! She played a huge roll in us purchasing with Ashley! Thank you again for your help and patience!

Hiral is absolutely wonderful. This is our second time with her and she gives us space, is very fast through the payment process, and sells a great product through Ashley Furniture. Ask for her when you walk through the door!

If I could give more than 5 stars I would!! I had the pleasure to have MAVRA McCANN as my Trusted Advisor. I was scattered going in a million directions. Mara listened and figured out what I wanted. She made sure that I saw and tested many couches after we found the one so I knew I was making the correct choice. There was no pressure. She was patient with me. She made me feel comfortable. That means more to me than any sale, promotion etc. I will come back soon to get the other pieces I want. I'm walking out with a new couch and dining room table I couldn't be more happy!!

Worked with JJ and he was awesome! Thanks for your help!

Have had great experiences at this location both times we’ve made purchases here. Will was wonderful at assisting us

Hiral is the BEST!!! Ask for her when you go in! Everyone was soooo helpful and nice!!!

JD was excellent helping us purchase a lift recliner. He answered all our questions and was very friendly and knowledgeable. Tank you

Mavra was so well at educating us during our visit today on the purchase of our new mattress! So patient and informative. Thank you Marva!

They won't answer the phone.

Went to this store looking for a pet friendly sofa. Mavra was more than helpful and patient with all of our concerns. Great experience to purchase our new furniture!!! Would definitely do business with her again!!!

The guys Mikie and Jon have been more than helpful with us in buy our mattress and bedroom also some others item for the bed room as well we thank them for their help and also Ashely furniture thank you for treating us like we matter. Many blessings also god bless.

Had an awesome salesman John Johns was great! Beautiful showroom and awesome assistance!

If I could leave 6 stars I would! Mason and Justin did awesome! Very professional and patient! Mason was so helpful! Come and see Mason at Ashley!

Mavra was fantastic to work with! She was incredibly knowledgeable, nice, listened to what we wanted and helped us find the perfect fit!

Will Kaye was awesome! Very accommodating, friendly and NOT PUSHY, and he remembered us from our first visit over a month ago. WOW!

Mavra was excellent at assisting with our new mattress purchase and getting us the best deal

This is how our dining room table was delivered,,no instructions on how to set up the leaf for the table,,this is what,we were left with? Afraid to try and open, looks like parts are missing ...customer service, lol.Our Dinning Room table and chairs were delivered a few days ago,,I'm not sure what happened ,what is this?...we are afraid to open the table?. It looks like parts are not in place? We still haven't received any positive response from Ashley?,How about you come and get the table,and we can purchase one from another Furniture Vendor, that Actually has customer service,,Yes you did say that you would refund our 199.99 for set up fee,BUT we still have a table that we cant use,,when we have family over there is no leaf that can be used,So it continues ; I was told by Ashley,that my 200 dollars for set up would be refunded,That never happened, What a shock, Right,,If you buy from these snake oil sales people,,And you have a problem,good luck,, Our table still has no leaf,,,and no response from Ashley,,They act like they are doing you a favor,to sell you something,,rock stars,,,NOPE,,BUYER BEWARE

Quick and easy purchase!

Marva was extremely nice to deal with. She was professional and assisted us in finding the couch and loveseat we were looking for. The best part was zero pressure. Thank you Marva

The experience at Ashleys was amazing, Julie was such a great help and very knowledgeable about the prouducts in the store, which made our decision easier. Thank you Julie!

Worked to get me the best deal and price. Very happy. Mavra is the best.

Will was amazing! So knowledgeable, saved over $1000, super friendly and helpful….highest recommendation! Thank you Will!

I called because I was interested in buying something from them and I literally could not get past the AI assistant on the phone. I never could get a live person... This is why brick and mortar businesses are going under left and right. If I cannot get a live person, why not just order from Amazon or another on line business... There are probably four or five sales people sitting around and nobody will just answer the phone to help the customer!

Had a pleasure working with Mavra McCann. Came in with a difficult situation regarding purchasing and she helped me through the whole process. It was a trying experience turned into a wonderful one.

JD was extremely helpful and patient with us while we were picking out furniture. He even left from his break to help us while we had additional questions.

Mavra McCann was perfect she helped with everything. She is an excellent person and shows passion to her work

Mavra was excellent!

Excellent customer service and products

Mavra was great! Thanks for helping find the perfect sofa!

JD was very professional and made the experience on purchasing a dining room set easy. I will do a follow up review once the furniture arrives next week. That’s usually where the issues arise but we will try to stay positive.

Nick was very welcoming and helpful on the purchase of my new sectional. Nice guy.

Micayla Cohn best employee in the entire store, extremely helpful and non pushy, we loved her

Ask for Bri, she is amazing. She is very helpful, has an amazing attitude, and nothing but smiles. She is amazing.

Will made things very simple! Great and easy to work with.

Great experience with John Castro! Very friendly and knowledgeable! Daytona Ashley’s

Jay Jay was not only an excellent salesman, he was also patient while I shopped for specific style furnishings. Jay Jay also assisted in the ordering of accessories that completed my dream living room.

My wife and I had a geat experience shopping at this Daytona Beach Ashley Furniture Store! Ms. Hiral and Mr. JD were able to sell us what we were looking for. Ms. Hiral being the seasoned salesperson and mentor for Mr. JD. They were top notch, courteous, knowledgeable and professional. Thanks again for your customer service skills!

Wonderful experience. Nick salesman is easy to work with and knows his stuff. Thank you.

Amazing experience at Ashley’s Furniture, John was very friendly and professional and made our furniture shopping experience so easy. We will definitely be coming back!

Worst experience. I am writing this review to express my dissatisfaction with my recent purchase and the subsequent service I have received. In early November, I bought a sofa bed and a chair and a half at the Ashley Daytona furniture store. Unfortunately, a grey chair was delivered instead of the ivory one I ordered. Since then, I have visited your store four times in an attempt to exchange the chair for the correct one, yet the issue remains unresolved. Despite your assurances that the problem would be fixed, no action has been taken to correct the mistake. Additionally, even after purchasing another piece of furniture for exchange, your team is unwilling to take back the incorrect chair. Extremely disappointed with the service."

Hiral was very thorough and assisted us through the entire process ! We love our new couch and bedroom set ! Thank you

Mavra was an excellent sales associate and was extremely helpful in our purchase!

JD was extremely helpful! He walked us around the entire store, answered all of our questions, and made sure we found exactly what we were looking for. 10/10 EXCEPTIONAL SERVICE

Jay Jay was wonderfully patient even though the computers were giving it the staff problems he overcame was very kind. Was glad to have him help us find our new furniture. Thank you

Sales agent lied to me. They told me my couch was in stock and will be delivered by the 23rd. The warehouse called and told me it’s not and that we won’t have it until January sometime. My family lost everything after the last hurricane and have been waiting for months to move back in our home. We specifically ordered this couch because it arrived on time so we could have Xmas as a family back in our home with a couch at least. Now we have no where to sit on Christmas. Thanks Ashley furniture for ruining an already hard transition and Christmas for my family.

Always a wonderful experience here. We purchased some in August (Antonio was amazing), and came back now for more furniture (Hiral also kept the bar high!). Kind, knowledgeable staff without making you feel pressured! 10 out of 10 recommend!!

Mavra was amazing and very helpful ! She explained everything throughly. I highly recommend this Ashley and having help from her ! Thank you !

Micayla was so patient with me and sooo friendly and efficient. I am going to tell everyone I know about her.

Hiral was fantastic and helped us with our sofa purchase. THANKS!

Jay Jay was great and assisted me with furniture for my entire house. He was very friendly and able to help find just what I wanted . Would definitely recommend him to anyone

Nick was terrific!!

Came in to see our seller Paul but he was not in and Will was amazing and took very good care of us. Got us the best deal. Very informative. Will come back.

Will was great thanks for the help

Mavra was pleasant and helpful with choosing our new bedroom furniture and mattress. Very satisfied with customer service.

Had a great experience with Jon.

Come in and ask for Will. He was tasked with mission impossible and got us more features for a cheaper price than we could have imagined. So thankful for his knowledge and patience dealing with our very specific needs and 2 rowdy kids in tow. Can’t wait for delivery of our perfect couch!

Nick the salesman was great

Walked in to browse today with no intention to buy. Was helped by Jay Jay who impressed me from start. He was never pushy but helpful when needed. As a local business owner myself, he was great! Thanks for the help. We’ll be back again soon(as we already have many times).

Marva was fantastic. Ask for her. We will love our new table and chairs

Nick was amazing at the Daytona Beach store. He took his time and explained everything and was very patient. I highly recommend him to anyone.

Beautiful store and excellent customer service with Jon J. Very knowledgeable, friendly, and showed great patience. I was able to leave with a beautiful and affordable bedroom set.

Jon-Jay was very helpful!

Excellent selections. Will is the best. We’ll be coming here for all of our furniture needs. Highly recommend.

UPDATE: I contacted the store, from the reply to my review, and they did absolutely nothing. They pretend to care, but do not follow up. Don't fall for their claims. I will NEVER shop here again, and I will warn all my friends and family as well. This store DOES NOT stand behind their products. I purchased a sofa for $1300 and after 2 months the fabric is wearing thin. After trying to file a claim with the warranty I purchased, it was denied. All these people care about is making a sale. I will NEVER purchase from Ashley again!

Our sales rep, Paul was very thorough and patient with us as we were trying to decide on three different sofa loveseat combinations. He extended himself in every which way he could. If you are seriously thinking about buying furniture, stop in and see Paul.

Our salesman Antonio was fabulous. Great knowledge of the different beds made sure we bought the right bed excellent personality customer service and listening skills really appreciate it. We’ve bought many things here and will continue to do so thank you.

Mavra was a huge help when my family was trying to pick out a couch. We'll be back again!

I bought a table, they delivered it to damaged. Told them that I did not want to accept it. They left the table. Then you have to call into a call center in the philippines heads up. They give you the run around 2 and a 1/2 weeks later. I still haven't got my replacement table.I went to the store.They said they can't help you.You have to go to the call center. This company is worthless and they give away the jobs to other countries or furniture comes from another country as well. I will not be recommended doing business with them..... I can tell by your cut and past corporate response , and the way you make people jump through hopes having to call talk to a ai.then transfer to a 3th world country where you pay them pennies on the dollar . And then i'm trying to figure out ways not to honor placing it and wanting to repair not replace.

Ashley Furniture store in Daytona is my top recommendation if your looking for any style of furniture they have it all.Ask for Jeff he was awesome helping us find just what we needed. he has a great sense of humor and so much patience and personality!!!!!

Provided Great Service and helped us choose out a living room set

The sales associate Jay Jay was absolutely great! Showed me every single one of my options, told me exactly what I needed to know. Helped me set up delivery and was overall just a great sales experience! Thank you so much for all the help! You really helped me bring my room together with your furniture expertise!

Marva is very personable and extremely helpful.

Mavra McCann was a great Advisor and helped me with all my questions. So Excited on my new purchase.

Micayla was wonderful solved our problem as I wanted a small sectional. She was knowledgeable and very patient .

JD was pleasant, helpful and got us the best deal available

Good luck getting in touch with your local store. Your call is handle by a virtual assistant in a foreign country. After several attempts, I finally was able to get transferred to the Daytona store and the rep who helped didn’t call me back like she promised. My order never got delivered and I don’t know why. Still waiting on a call from Lynn.

I just spoke to your customer service today to track my nightstand I ordered on Sept 18, supposed to be delivered after 5 days from purchase date, via direct ship but I have not received the item until now. I do get that the item was pushed back probably not available but the customer care lady is BADDDD! She is not fit for the customer care because she said she can’t help me at all if the item is direct ship. Sooo, who can I ask then? The other store???? The Ashely general customer care is just directing me back to you. I have been a loyal Ashley customer but this lady in Ashley Customer Care DAYTONA is RUDE! Lucky I did not ask her name but please, put her somewhere else, not in customer care, please! Ashley is a good furniture store. The responsibility of Ashley should not end with the customer even if the item is direct ship from the courier. I dont get that! Bewareeee🤯

I had a good experience got a decent price and l was satisfied with jd the sales 👦

Went to the store looking for furniture. Was greeted by Will. Will was easy going and didn't push a sale. We found what we wanted and purchased. I would highly recommend Will for your salmaman!

Will was very helpful. We knew what we wanted and he had us out the door in 10 minutes. Won’t shop anywhere else for furniture.

WILL is amazing! Very knowledgeable and patient. Highly recommend seeing him. It was a great experience.

Mavra was great, very informative and professional.

Friendly, knowledgeable and gave us the right amount of touches to be helpful while still giving us plenty of time and space to explore, tryout and decide. Fair price for the value.

JD Remke was absolutely amazing! For once I enjoyed furniture shopping. He made everything i wanted come true! Made the process so quick and easy. I’ll definitely be back (hopefully not because another flood)

Julie was amazing

John Castro was a wonderful salesman, professional worked well with us. In approximately six weeks will be coming back to purchase another bedroom set and cinema room chairs.

Had a great experience in the Daytona Ashley. Michael Perez was kind and very knowledgeable. We bought a mattress and he told us all about where and how it was manufactured. Made us feel confident in our purchase. Thanks again , Michael!

Julie Lauer showed me a mattress that was awesome .The service was exceptional with a smile.

Mavra was great, very helpful but not pushy. 10/10 recommend.

Will was very helpful during our visit and helped us purchase the perfect sectional! He even came in on his day off to help us finish up the process. I recommend him and Ashley for your furniture needs!

We purchased a king bedroom set with the mattress and box spring. When it arrived the mattress was damaged and had to replaced. The box spring was too tall for the mattress for the bed we purchased. We felt that the salesman should have known it would be too tall, but when we tried to get Ashley to let us swap it for a lower profile foundation, they wouldn't help us. We had to purchase another appropriate foundation elsewhere and sell the original one for less than our original cost. There are a lot of great furniture companies in our area and we will be shopping at all of them EXCEPT Ashley in the future. When I have the opportunity to recommend a furniture store, it definitely won't be Ashley. Bad customer service!

Went for living room furniture. Will was my advisor salesperson. He was great low pressure but made sure I saw all the options. Shop with Will!

From the moment we walked in, we were greeted by Nick with a warm welcome. He listened to us and is an exceptional professional, showing us various options all around the showroom. He helped us select our new couch and rug, and we are very pleased! Great, clean showroom too!

Check out process was smooth! Will wasn’t a predatory salesman and gave us lots of space to walk around.

Quick and easy service with JD, got me some great discounts

Mavra was incredibly kind and helpful in helping us find the perfect sofa for us! She gave us plenty of space to explore, but was always available for any questions that we had.

Mavra was so kind and helpful in our first visit! She gave us space to pick out what we liked and then showed us the best prices and got us scheduled for delivery! Highly recommend to anyone in need of some new furniture!

Mavra was very attentive & helpful through the whole process of helping my mother finding the perfect oversized chair & ottoman for her room. Thank-you Mavra!

Jon was absolutely wonderful his personality and attitude was so amazing and over the top helpful.

Micayla, was amazing super helpful and friendly

Matt took great care of my mom and helped us find some great furniture for her. Thank you, Ashley Furniture & Matt!

Will was incredibly helpful and efficient in helping us find the sofa best suited to our family’s needs and restricted living room size. We’re repeat Ashley customers, and will continue to shop here!

Jon Jay Castro very knowledgeable and helpful

Extremely helpful and very professional young man. JD answered all my questions in detail .

We furnished our entire house with Karey Shrek and highly recommend her! She went above and beyond with service and suggestions. She even came to our house the day everything was delivered. There was an issue with a bunk bed that she worked diligently to get resolved. We continue to work with her. Highly recommend!

Will was great! He let us shop on our own. And when we were ready he was helpful with the whole purchase process!

John was great thanks

Mavra & John were very helpful. Both answered several questions & were never pushy nor did they hover!

Had the most amazing experience working today on designing my brothers home with Justin the sales associate. He was attentive but never annoying and listened to everything I said and was able to answer all of my questions. Highly recommend shopping here everyone who works there is super friendly and not pushy. Was able to furnish an entire home, 3 levels in under $10,000.

Great experience working with Nick! Can’t wait for our new furniture to arrive.

Jon Castro was great

Very helpful and patient. Delivery is less than a week!

Service was great

I absolutely love Ashley Furniture. If you go into Tanger Outlet location ask for Will. He was beyond amazing with help, and knows his stuff!

My name is Gregory Rosenheck. Do not buy anything from this store. I am not a crackpot I will have pics to prove what I say. 1. on 8/25/24 I bought a Stern and Forster mattress. While in the process of buying one I had to go to the restroom and then the agents switched the frame on me. I thought I was getting a Stern and Forster Frame but after reading the specs on this one I said ok. I'll take the Frame they wanted me to take. 2. On 9/5/24 I sent e-mails to report that my Frame was Squeeking and the edge of my matress was starting to Sag. 3. On 10/18/24 ( Reason for long responsive delay was because I had to go into hospital) A tech somes out tightens up all the screws on the frame. The technicians efforts did not fix the problem. he says Afterwards I did the best I can with the frame. in regards to the mattress he said he sees something but it's not sagging enough for Warrenty ( please be aware i only had the bed from 8/25-9/5 which is 11 days. from the first time i reported it. A $2000 bed This is BS. 4. Whenever I try to contact the store I get Customer Service in veitnam, or china. I called to complain and wanted to speak to the store. when they transfered me I was told by the agent the store refused my call and the technician said problem with the mattress was customer use and my bed will not be covered under warrenty. ( after 11 days) 5 I immeditly went up there and spoke to Michelle. She said the store would never reject my call and she did sees the problem. However she is not corporate or the manager. She said send the picture and she will see what she can do. Even if she can't do anything I still think she's the only one who provided me some genuine concern and customer service. However this does not change my opinion of the company. on the picture I provided below facing the wall look at the back left corner near the night stand This is what I want I want a new mattress and bed frame and the old taken out. If they will do that I will take down this review. however please note everything in this review is 100% true UPDATE. I tried to resolve it and now I want my money back. 1. The night manager said I shouldn't been sold that frame, yet he won't declare my mattress a defect because the frame broke that the day sales manager sold me. 2. Instead of giving me a heavy duty metal frame they wanted to sell me a bed set and wouldn't let me out of the store to researdh first. i was sold for an extra $500.00 3. The day manager won't declare the mattress a defect after 11 days because the tech said the impression wasn't deep enough. The night mananger said he won't make it a defect because it was the frame that broke the mattress. ( which they sold me) So now if I swtich the mattress they won't give m a 90 day warrenty on the new one. which is covered by store. The night manager gave ne $500 on a new upgraded mattress but when I orningally got the mattress it was on sale so it was close to a sale price or even exchange. 4. night manager promessed 1/2 off on the new wood bed ( which I really didn't want.) The 1/2 price never went on and I was charged $49 for a 10 year warrenty which I wasn't informed of. 5. Upon buying the new bed They wanted to do then and now instead of letting me go home to reasearch what I was picking out. I picked out a bed that was bareable, but later on from the reviews I found it was low quality. When I went back my sales agent had a rotten attitude with me by saying I felt sorry for you yesterday because I'm not working now you want a quality thing. He was also complaing that he was supposed to get off at 6 and stayed late for me to make me feel guilty. I asked him to stop with the attidue and he walked away without Day time sales manager offered me to get the truck here and get my stuff and give me a 100% refund but it has to get approved. I want my refund and I never want to go into Ashley furnature store again and I would say avoid this place their sales people don't tell you everything then you get stuck with Junk.

Great store . Friendly staff . Ask for Will, he got me all set up with an amazing bed and mattress set . Do not go next door, it's not worth it . Will had an impressive amount of knowledge on mattresses and now I'm supper happy and sleeping like a baby again . Thank you Ashley Furniture!

Julie in Daytona is incredible. We walked in from next door (rtg) where we found a couch my mom liked, but it was was pretty expensive and came with nothing else. Julie found an even better couch with the same fabric and put together an entire living room set with tables, rug, and even a throw blanket for $500 more than the one couch next door. So glad we stopped in here. Mom is re-starting after hurricane Milton, and Julie was very kind and helpful. Ask for Julie!!!!!

Thank You, Nick! Great service and look forward to coming back in the future!

Antonio was amazing. The easiest shopping experience ever.

Will and Antonio were very customer service very friendly and knowledgable. Got me the best deal and saved me at $500.00!

Marva McCann was great! Highly recommended you come see her!!

Mavra was such a pleasure to meet! She was very helpful with our furniture decisions 😃

Nick was awesome. Great customer service

Will is the best! He was extremely helpful and not pushy at all! Go see Will!!

Sarah did a superb job with her Customer Service. She showed me some furniture while I was window shopping even though I was not buying today. My intention was to figure out what I liked and I recommend if you walk into the store, ask for Sarah!

We came back to see Nick. He was very patient with all of our questions and helped guide us through the sale of furniture for our new home. No pressure at all.

Nick was wonderful helping my mother-in-law! She hates shopping for furniture (too many options!). Nick was so patient and understanding throughout the whole process.

I recently visited Ashleys and had the pleasure of working with Nick. He was an absolutely amazing salesperson! Nick was incredibly knowledgeable about the furniture and took the time to understand exactly what I was looking for. He never rushed me, and his friendly, professional approach made the whole shopping experience stress-free and enjoyable. Nick went above and beyond to help me find the perfect pieces for my home, offering helpful suggestions without being pushy. I left the store feeling confident in my choices, thanks to his expertise. I highly recommend asking for Nick if you’re shopping Ashleys- he truly cares about making sure his customers happy!

Will got us a great deal on our first sectional and dealt with how indecisive we were HAHA! Loved our experience and definitely coming back when we need a mattress and bedframe! Thanks again Will!

Had the BEST experience with Jeff buying furniture for our new house! He was so helpful and I would recommend that everyone come to this store for their furniture needs, and ask for Jeff!!!

I was looking for an oversized chair for my sunroom. Matt was very helpful. He showed me various styles and color choices. I found exactly what I was looking for. The checkout process was quick. Matt explained everything about financing, protection plan, and free shipping. I am very happy I went to Ashley Furniture.

Karrey Schreck was very knowledgeable and helpful and saved us a lot of time .We purchased a dining set and we are extremely happy with it .The delivery was on time as well ! I recommend this place ! We will definitely be back for future purchases.

Great place to shop for furniture. Jimmy was great to work with. We've purchased several pieces of furniture through him. And we'll keep coming back. Great selection. Great prices.

JD was very helpful , not pushy and quite knowledgeable. We r very appreciative. For his help .Nick was also right there to help us along. Thanks for the great experience . Jim and Tammy Reynolds

What a beautiful new location! Matt helped us pick out some great stuff and got us great pricing! Highly recommend working with Matt!

Worked with Antonio! Was a great experience and he is very helpful.

Will assisted my husband and I with the purchase of both a living room and dining room set. He demonstrated exceptional customer service and we greatly appreciated his assistance!!! We spent a couple of hours trying to determine what would best fit our decor and Will was spot on with recommendations.. Will is the guy for sure!!😊

Antonio is doing an awesome customer service. He listened to what we want and need. Always make sure that we are comfortable with finance plan.

Will is the BEST! Listened to what we were looking for! Very knowledgeable! Made the process very simple and fast!!! We will be back!

Do not buy from here! They tell you whatever you want to hear to get you to purchase. I was told if I was unhappy I could exchange and have up to 90 days to do so. I get inside and talk to Donald (my original salesman) and he still telling me ya we can exchange no problem. Then he says let me go talk to my manager comes back and says oh you have to buy one of equal or higher value! I called him out and said that's not what you told me 40 days ago because I made sure to ask because this is the most I've ever spent on furniture (thousands of dollars!) He admitted yes I did tell you that but the policy changed!!! Are you freaking kidding me.

Leona was professional, extremely helpful and wonderful to deal with.

We have been looking for the perfect furniture for our living room for a while. We found exactly what we wanted at Ashley and Jay did a fantastic job with answering our questions and making sure everything was perfect!

Will provided outstanding service , offering expert advice and personalized recommendations that made choosing my bedroom furniture a breeze. His friendly, no-pressure approach made the whole process enjoyable and stress-free!

Justin provided an exceptional mattress shopping experience with his friendly demeanor and extensive knowledge. He took the time to understand my needs, guiding me to the perfect mattress without any pressure, making the entire process enjoyable.

Bought furniture two months in advance on the date delivery they did not have items. As they were suddenly back ordered. Rescheduled delivery multiple times. Did not show up with in the four hour window of delivery. Charge astronomical fees for delivery ($400). They drop ship have no products in store and no local warehouse. Would never buy from them again. They use a call-center outside of the United States. Difficult to reach local store or management in the store. Their excuses is they are a large corporation, so no exceptions or changes can be made.

New Ashley at the Tanger was great, dealt with. Hiral Shah she was knowledgeable and great to work with reasonable prices as well!

Such a beautiful store. Very clean and organized! I took my grandma to the store since a friend recommended it, looking for a sofa. Jon did such a good job taking care of her and helping her to choose a good option. She ended up buying the one she loved! Thanks!! We’ll be back!

My parents house glooded with Milton and the sales man Nick was amazing. He worked to help them find replacement furniture and got them a great deal. I highly recommend this store and salesman.

Mike Hall gave us great customer service! We picked out a new bedroom set.

Antonio was amazing!! So helpful! Spent a lot of time with me even though I was indecisive! Highly recommend! So professional and great quality furniture!

Antonio was great! He helped us with everything we needed and had us out in no time.

Brandon and Hiral were wonderful to work with. They were so helpful and knowledgeable. I can’t wait to sleep in my new bedroom!!!

Hiram was extremely helpful! We selected 6 dining chairs to go with a copper topped dining table.

Mavra was perfect!!! Everything was quick and simple!!

Justin and will were very good to help and provide the assistance we needed and wanted. They were they were great

Leona was very patient and helpful as we searched for the right pieces for our new home.

Nick was awesome. We got a really good deal and couldn’t be more excited. This is a step towards making our new house feel like a home.

Nick was awesome and helped me find exactly what I needed. Big selection to choose from

Jon was a great help! He even pulled chairs around to the couch we were looking at. We will drove to come back to this Ashley for the great service! Thank you!

Nick and Mike were great help going above and beyond to get us the furniture we needed and love. Thank you!!!

Julie is ALWAYS AMAZING !! Knows the furniture and is always ready to help. I wait until she’s working because it’s always a pleasure !! The new store is just Beautiful and so relaxing to shop.

Patient, knowledgeable, pleasant to deal with. Yay Mike Hall.

Will was very professional and helpful, focused on customer service I and my lady will be back and highly recommend Will for your next purchase!!!

Paul was a excellent salesman. I will definitely be back and I will refer friends and family to here

Julie and Brandon were extremely helpful and patient while helping me buy a couch for my new apartment :)

Had a great experience with Will and he was very patient. Couldn’t have been more smooth and was awesome with recommendations!

Antonio was extremely patient and helpful with us. I would highly recommend shopping with both him and Ashley.

Antonio was great !!

Our salesman Will was very helpful and informed us of a 10% off sale. That was deciding factor on our purchase 👍

Antonio was amazing! Very friendly and helpful in finding the perfect sectional for our family.

Antonio has been sensational. We’ve been back twice and have purchased a bed and a sectional and have been extremely pleased with both. Will be back again.

Antonio was the best sales guy! We have come back and purchased from him twice. Very patient and helpful! Definitely recommend him!

Leona Reeves

Matt was helpful and worked with us to find the best couch to fit our needs.

Julia was fantastic. Helped me out with a beautiful solid wood bed at just the right price. Thank you!

Ashley furniture was a great experience for furniture shopping! Found so many beautiful pieces and Jimmy was so helpful.

John was a great help super friendly

The new store is beautiful and makes shopping very easy. Also our sales person Antonio Harris did an excellent job at answering all our questions and provided exceptional service from the moment we walked into the store. Would highly recommend asking for him when shopping there!

What a wonderful shopping experience I had today at the Daytona Beach showroom with my salesperson, Antonio. He couldn’t have been more patient, helpful and experienced. He knew his merchandise and took the time to do the comparisons between the two living room sets I was contemplating buying. He also went out of his way to schedule the delivery for my convenience and assured me if I have any problems or issues I could call him and he would be available to help. Antonio was extremely professional and an asset to your company. Thank you so much, Antonio!!

Paul was great, very informative and not pushy. Store is very nice with tons of options.

Great customer service very nice and respectful, funny and overall great store and very good prices awesome place definitely coming back and a big thanks to John for helping us get this amazing dinning room table!! Great place definitely recommend

Mike Hall was fantastic to work with. Make sure to ask him for him for all of your Ashley Furniture needs.

First, and last time shopping here. Pushy sales and yes, I did buy a couch and upon delivery realized it was too big for my space. I was informed by delivery person that I had 72 hours to return. I immediately called the store, asking about how to exchange for something different. It took over two weeks to get any response and I was told by email no refunds or exchanges, and that was it, could not get anybody on the phone to speak with

Great fast service from will

NICK IS AWESOME

Julie was so helpful! I had ordered two sofas and they ending not fitting. Julie was so kind as to assist me with the returns and finding something suitable. Will always use Julie at Ashely’s. Thank you!!

Antonio Harris helped me tremendously! Thank you Antonio for your help in the purchasing process definetly recomend 10/10

Paul was fabulous and very patient.

Will was awesome very helpful and understanding to finish the deal. Grateful for his help.

Mike H was amazing super knowledgeable and super helpful 10/10

Our experience at Ashley was easy and efficient. Matt was very helpful with our furniture purchase. Justin's extensive knowledge of his product was clear and helpful in finding a suitable mattress.

Matt helped us outfit our new home. He was knowledgeable and helpful. He figured out our preferences quickly and showed us options that fit our style and budget. Great experience and we were offered a discount, too. Highly recommend!

Wonderful helper people

Probably the worst service I’ve ever had. This place should be out of business.

Will was our sales person. He was really amazing. Did not hover or pressure us in any way! Great prices compared to other stores around! Highly recommend.

Will was great and very helpful.

Mavra was so helpful & patient with me & had a lot of knowledge about all their furniture

Paul was great! He sold us exactly what we needed.

Mavra great salesperson. Patient and knowledgeable

My family & I came to Ashley Furniture for various items for our new home. Upon arrival, we were immediatley greeted by Leona, a sales rep here. She spent close to 2 hours with us & could not have been nicer or more knowledgeable of each item that we looked at. The whole experience was stressfree and they also had a promotion going on the day of purchase. I highly recommend both Leona & Ashley Furniture.

Antonio is a good businessman, he is good at his job,he made us a good offer, a very good person.

Paul is outstanding ! He was kind and courteous and helped us with all of our needs . We will be back to purchase more because of him .

Paul was the reason we went forward with the purchase. His care and his availability beyond the first encounter gave us the confidence needed. We are very pleased and excited to add a quality patio set to our dream home.

Leona did a fantastic job for us! Informative but not overbearing. She helped us to understand all the discounts and financing options. In all, it was a great experience, and I will be returning in the future.

Working with Mike Hall was a relief and breath of fresh air. His friendly demeanor made it easy to communicate. I went to several stores and was happy he didn’t put any pressure to make a purchase. Mike greeted me with a warm welcome and was available when I had questions. I appreciated the space he gave me. I spent a lot of time in the store and was the last one to leave before it closed. Mike waited and was very helpful! I came back to work with him specifically and was able to furnish 3 rooms of my home! Ask for Mike!!

Julie was very kind, courteous, and knowledgeable

Fabulous experience working with Paul at the Daytona Beach Ashley Home Store to select new furniture and bedding for our new Florida home. He was knowledgeable, professional, pleasant and accommodating. He knew his products, demonstrated the furniture qualities and made making decisions easy. Highly recommend the store and Paul.

Was awesome and Will was very helpful.

The customer service person was extremely knowledgeable, very polite and pleasant to work with. I will be a repeat customer because of her

Great and efficient service, Mavra. I would like to see more wall decor in general.

Sales man Nick did a great job! My husband and I were very indecisive and changed our minds multiple times. He was very patient, answered our questions, hunted for end tables to match an entertainment center. Thank you, Nick.

I was greeted by Paul at the entrance. He was very friendly, welcoming, professional, and knowledgeable! He helped me select the best bedroom set for my guest room! Im very happy with my experience and purchase choice! Thanks!

Will is the best

Leona did a great job showing us around the store and answering all our questions. She was extremely patient and very knowledgeable about the product.

I walked in to the Ashley store and Daytona Beach and I was met with the sales representative Paul. My family and I had amazing experience and actually bought the exact couch we wanted. Paul was very informative and helpful and choosing our new furniture.

Very professional and helpful, especially the sales person Paul. Took his time to explain everything. Highly recommend this location.

Paul is cool, knew what he was talking about

Well, had not been to this store and I’m glad I went. I had been considering purchasing through their website. The young man that tried to help me was very nice and made the effort. However, I was shocked, beyond shocked actually at the extraordinarily poor quality of the furniture. It all looked lovely actually but, upon touching and examining the pieces I found everything to be so flimsy and poorly made that I couldn’t wait to get out of there. I even asked to see their most expensive pieces and they were just as disappointing. If you want decently made furniture try elsewhere. PS. A nightmare to get anyone to help you over the phone.

They had exactly what we were looking for! Process was easy and convenient with a quick delivery time. No complaints!

Antonio Harris took care of us from the moment we walked in thru final transaction. I had specifics in mind and he patiently scoped everything out. I walked out with exactly everything I wanted. He's the greatest. Ask for him when you go. Thanks, Antonio!

Matt was the best. He is funny and personable and helped us find exactly what we were looking for. They had more options and better prices than Rooms to Go next door. You'll miss Matt if you go to any other store after this. We came back just for him!

Justin at Ashley’s here in Daytona, was top tier, didn’t haggle us or run us down, allowed for us to shop at our leisure and got us great deals. We are returning Ashley’s customers 5 years in a row, and he has been by far our greatest representative! Attention to details and I am very particular when it comes to interior design. Thank you Justin for all of your help, I swear he could run this store with his eyes closed!!

Great experience..was looking for a matress. Mavra was a awesome. I was in and out easy process. Found a great matress for a good price

After waiting for my sofa for 2 and a half months, dealing with numerous mistakes and receiving the wrong item twice, I contacted customer service multiple times. Finally, I was able to speak with Joel Cedeno, a store manager at the Ashley's store in Daytona where I made the purchase. Joel went above and beyond to ensure that the correct item would be delivered promptly. I truly appreciate his exceptional assistance, which completely changed my perception of this experience.

Leona was amazing 🤩 she helped us find what we needed so fast. Than you for your help!!!!

Michael was great. No pressure at all.

Made it easy to choose my setup. Little too much pressure to buy but it’s no big deal.

Service was really nice Jon: was very helpful I got this love seat sofa in black I can’t be more happy ❤️yall come see Jon today if you looking for a good sale rep

Antonio was super knowledgeable and he helped me so much! No sales pressure at all and I got everything I came I. Looking for! Thank you so much Antonio and Michael for helping me out!

I am very happy shopping in Ashley Daytona fl, Jhon and his Manager was very nice with us. Great shopping experience in Ashley!!

The quality of Ashley Furniture is superb. Antonio makes furniture buying a good experience. Got my item damaged and technician came to put order for the parts. Did not receive it yet. No one knows when it will come.

I highly recommend Ashley Furniture. Ask for Nick. Our shopping experience was easy. He listened to our needs, and assisted us in selecting the perfect sectional for our new Florida room.

This is my second time shopping with Jon, he is fantastic, I absolutely recommend him. His customer service and all his knowledge really sets him apart. Come look for Jon he is fantastic!!!!

Jimmy salesperson was excellent no one here pushy at all Great service

Best price I ever got MIKE YOU THE BEST MAN 👍🏾👍🏾

We had a wonderful experience with John today. He was a great salesman showing us all options we were interested in. We were able to buy our bedroom set, dining set, den set, end tables, coffee table and rug all in one store, which was wonderful. The prices were good with discounts given to us. I would highly recommend the Ashley store and John was wonderful. He worked with us on all our interests.

I went to Ashley in Daytona Beach. Karey was so helpful in helping me search for my sleeper sofa. I will definitely shop with her again.

Jon did amazing!

Julie was great!!!

Great customer service. Jimmy was super helpful and very personable guy

Ms. Karey was absolutely incredible! She was very informative, kind and has a great sense of style. We were able to find everything we needed, thanks to her! We were Ashley customers before, and always will be, as long as Ms. Karey is here! Best service, hands down ⭐️⭐️⭐️⭐️⭐️

Antonio did a wonderful job.

Hiral helped us out at the Daytona store. She was very kind, patient and listened to exactly what we wanted. She helped us streamline our delivery so it was cost effective and as fast as it could be. Great in store experience.

Love shopping at Ashley Furniture. I’ve been coming here for years. Donald is fantastic, love shopping here with him , he definitely knows what the customer is looking for when they describe what they need for their home.

Hiral was very helpful, great shopping experience.

Antonio and Mikey were fantastic and made the process so easy. In and out in less than an hour!

The service is awesome!Matt walk me through the whole store and found the perfect item for my new house!Thank you for your help today!

We shopped for a dining room table & Will helped us pick the perfect one for us. He was very patient and knowledge. Thank you!

Karey was incredibly knowledgeable and informative. We greatly appreciated all her help!

Wonderful, as usual. Great quality products, great service. Chinwe is amazing, a wonderful and kind Ashley ambassador.

Matt helped us finally find the table we have been searching for endlessly for months. So helpful and informative. He was such a gem! Thanks so much!

Great experience. The store is beautiful and the associates are so friendly! Easy financing as well.

Recently got a couch with Michael and he was just excellent helping me out! I received my couch today and it was seamless!

We had a great experience. They are not pushy and allowed us time to just browse. Karey Schreck was informative and helpful.

We had a wonderful experience buying furniture today, Hiral was very patient with all of our questions & us changing our minds many times. She was very attentive to all of our needs & I would definitely buy from Ashley again because of the wonderful customer service we received.

Julie was amazing so very helpful would highly recommend her top notch service. Cathy

Nice

My first time at Ashley, was coming in to browse around, Paul greeted us at the door, introduced himself and took us around the store and also gave us space and time to look without any pressure. Paul is a great sales person. I ended spending more than originally planned because he made it so easy.

(Translated by Google) Good attention from John! Very kind. (Original) Buena atención de parte de John! Muy amable.

Mavra was really great! She helped us build our wishlist for all of the furniture for our home. We are under contract currently so we will be coming back in a few weeks to finish our purchase! She was very nice and knowledgeable and we will be back to see her!

Jon was excellent thank you very much for helping me 😊

Paul was very knowledgeable and courteous!! AWESOME experience!!

Julie was absolutely wonderful! I came in undecided. She was very patient and helped me figure out what I wanted and made it fit with what I needed. I recommend anyone who’s remodeling or buying for the first time to stop in and ask for her. You won’t be disappointed!

Karey Schreck. Very Helpful. Very Professional. Love The Attentive For The Little Things ... Thank You Karey Look For At Ashley At Daytona

I am extremely disappointed with Ashley Furniture and their handling of my recent purchase. I spent over $4,000 on bedroom furniture, ordered on August 4, 2024, and it was delivered on August 14, 2024. To my dismay, one piece was cracked in half, and the dresser drawer wouldn’t close properly. I was assured a replacement piece would arrive on August 21, 2024, and someone would call to fix the drawer. Come August 21, there was no call about the drawer, and the replacement piece was delivered—only to be cracked in the exact same spot as the original. This meant I had to take two half-days off work for defective furniture deliveries. Things went from bad to worse. On September 11, 2024, I was scheduled to receive a third piece. That morning, I was told the piece was unavailable. Then, about two hours later, I was informed the truck was on its way. I rushed home, only to find out an hour later that there was no truck coming. As of September 13, 2024, my dresser is still not fixed, and the replacement piece is still not delivered. On that day, I received a phone call saying, "Your furniture was delivered. If you have any questions, please contact corporate," but there was no return call or resolution provided. I’ve called countless numbers provided by Ashley Furniture, only to be hung up on or told I need to speak with corporate, with no resolution in sight. The store’s phone number doesn’t work, and I am left feeling frustrated and abandoned. This entire experience has been a nightmare. I am ready to demand a full refund and take my business elsewhere. I highly advise against purchasing from Ashley Furniture if you value customer service and quality

(Translated by Google) Matt was very kind, patient and a great salesman, he tried a lot with us even though he didn't speak Spanish. Michelle was also very kind and cordial with us. It's good to know that they have great employees and servers. Thank you both so much God bless you 🙏❤️ (Original) Matt fue muy amable, paciente y un gran vendedor, se esforzó mucho con nosotros aunque no hablaba español. También Michelle fue muy amable y cordial con nosotros. Es bueno saber que tienen excelentes empleados y servidores. Gracias mil a ambos Dios los bendiga 🙏❤️

Nick was excellent today! We have searched everywhere & found the right price and set we were looking for! Outdoor patio will look amazing✅thank you Nick!

Great service!!!

If you are looking for an attentive, knowledgeable, and genuinely interested person in helping you find the perfect furniture for your home, MICHAEL is the guy. My parents and I had the best experience with him, he answered all our questions and provided helpful suggestions without being pushy. Simply the BEST. Thank you Michael. Btw we walked out with a beautiful dinning room.

Great service,store looks very nice

John in customer service is outstanding!! Made our purchases effortless!! Thx Ashley!!

Jon was great I will be back to finish decorating my house . Went over & beyond to help me and my brother out

Antonio Harris was the best salesman to deal with and made the process so easy and comfortable!

Antonio did a great job helping us find furniture and explain options available. Thanks for the great help!!

Will was amazing. Knew his floor so well and help me through my tough decision on what couch would fit perfectly into my space.

Will was great

Great experience! They had a wonderful selection. Will helped us find the perfect living room set. No pressure and he was very patient with us. We’re very happy with our furniture.

Salesman Jason was Great with an awesome selection of furniture and Great Prices.

Will was extremely helpful. Not pushy at all. Knows his job perfect.

Leona was extremely patient as well as helpful today ! I would highly recommend asking her to help you navigate the new store.

Great customer service. John was a great help picking out some new furniture

Antonia was an AMAZING salesman . Friendly very prompt. I a great experience

Matt was great. Knowledgeable about the product and got my sale completed with no issues. Will definitely come back to see him for my next home furnishings.

Donald Beckler was amazing!!! Not pushy, allowed us to take our time and talk between ourselves and find the perfect pieces with always being with in eye contact to answer any questions!!!!!

Julie Lauer is wonderful, very personal and a pleasure to be around. We have purchased a new living room set & dinning room set with her assistance. We appreciate her patience and guidance! Will be using her each time we are looking for furniture!!

Paul is awesome, very efficient and accomodating! Excellent costumer service! The new store is huge with a lot of choices!

Thanks Matt. It was great!

Antonio Harris was the best ever.

Jimmy was amazing, very helpful and knowledgeable! We definitely recommend asking for him and we will be returning!

Jimmy was great!!!!

The store is very nice. John helped us and was friendly and very helpful. He answered all of our questions. We would shop here again.

UPDATE: A huge thank you to Michele and the store manage for rectifying this situation. Michele, much appreciation for contacting my aunt and helping her. I am sharing this for my aunt. PLEASE BE ADVISED of their POOR customer service!! After seeing what my aunt has went through with Ashley furniture in Daytona Beach, FL, I feel they took advantage of her due to her age, disability, and maybe thinking she would not share the information online, so I am advocating for her! "I purchased a sofa, love seat and glider accent chair on July 27, 2024, that was delivered on August 8, 2024. With me being handicapped and needing to walk with a walker, I immediately went to the store as soon as the opened on August 9, 2024, to ask to replace the sofa for another love seat since I could not walk through my living area due to the couch being much larger than expected in my new home that I had just downsized to. The store manager told me the decision was up to headquarters and wrote up the request to exchange the sofa for another love set and emailed it to them. Immediately the request for me to exchange the larger couch for a loveseat was denied. About a week later, corporate called and asked me to send pictures. I sent pictures showing my walker did not have adequate space for me to walk through. I had to contact them on Thursday, August 22, 2024, to know what corporate had decided. They again denied me to exchange the furniture. I was told Ashley would not take back or exchange furniture once it was delivered unless it was damaged. The difference in cost was only $50, and no one had even set on it. Per Ashely furniture return policy, “In order to receive the full amount of the refund described in this Return Policy, all item(s) must be:n new/unused condition”, so I am unsure why they are not working with a loyal customer for many years. I put a cover on it as I told the store manager I would do and do not have any animals or do not smoke.  I realize I should have measured before I purchased it, but I really thought the furniture would fit in the area. I had planned on buying a dining room set, but I will not purchase anything from Ashley furniture again. I have been a customer for many years plus I purchased a living room and two bedrooms from them ten years ago.  To me this is very poor customer service and people should be aware of this."

Justin was amazing. He took time to help us pick the perfect furniture for our family.

We recently moved to a smaller beachside bungalow and needed a much smaller living room set. We shopped at different places being shown much more couch and size than we need, left with the idea of ‘we know we can always come back.’ Then we went to Ashley’s. Wow, super impressed! My family & I were greeted by Mavra McCann, what a delight. To say she understood the assignment is an understatement. She joyfully showed us items that would work in our small space. Mavra also helped us move a sectional piece out of a floor model to see if it would work in our space. To us that went above & beyond what was necessary. She chatted with us while finishing our order and was so kind & friendly. Because of her, I believe Ashley’s will always our first choice when furniture shopping. Thank you Mavra, I hope you always enjoy our little beach town.

John was very helpful and full of knowledge of all the rooms we were buying. He was very patient in me not knowing what I really wanted and pointed out the things I didn't thing about buying and was happy he did! He has an eye on how to set up the rooms.

Great service from John J. He went above and beyond to show me what I asked for! I love my new sofa!!

I had a super fun and pressure free experience purchasing my new living room and dinning room furniture with the help of Hiral. Highly recommend.

I came in looking to furnish my new home. The store was clean. Staff was friendly and not pushy. Justin was Amazing! I will always go back to him. The sales Manager was equally nice. The reason for the 4 stars is the first people who did my delivery didn't put handles on something. A door was damaged on something else. I didn't accept a piece of furniture as it didn't fit. That same piece of furniture was scheduled to be delivered 2 x. I'm still waiting for my account to be credited. There are definitely some kinks with getting their products to the customer. Hopefully that will get worked out soon.

Mavra McCann was very helpful in our decision making process.

Beautiful new store! We went to look and ended up buying 2 pieces in the high-performance fabric. Jon was an excellent sales person, he was helpful without pushing us one way or another.

Jon-Jay was very helpful and took the time to show us all of the options in what we were looking for. We found the sectional we were looking for and the checkout process was smooth.

John was amazing, and patient he made sure that I was totally comfortable with my purchase

Went in to Ashley’s Furniture on Sunday looking for a bed and a shelving unit. Leona was friendly, curious and very helpful showing me the products available. Thank you for making the overwhelming process run smoother. Go in an and see Leona today!

Mavra helped me find a bedroom set for my son. She is by far the most helpful person I’ve met in my furniture search. She made the experience great and individual. It is the main reason I decided to come back and forgo other furniture stores. Her customer service is exceptional. If you are looking for a knowledgeable and caring experience, I would highly recommend Mavra.

Never received my item. Nightmare getting through to the store. You may want to post the actual time you open.

I recently had the pleasure of working with Jon, an employee at Ashley Furniture, and I must say, he exceeded my expectations. From the moment I walked into the store, Jon was incredibly respectful and attentive. He patiently answered all of my questions and helped me find the perfect furniture for my home. What impressed me the most about Jon was his exceptional customer service. When I encountered a problem with my payment, he didn't hesitate to take charge and resolve the issue swiftly. Not only did he fix the problem, but he also went above and beyond by personally calling me to keep me informed of the situation. Jon's dedication and problem-solving skills truly made my shopping experience at Ashley Furniture standout. I highly recommend Jon to anyone in need of a knowledgeable and helpful employee. Thank you, Jon, for your outstanding service!

Michael Hall was fabulous, his genuine concern for the customer. He made out visit very easy. Highly recommend Mike for all.your furniture needs. Great experience!!

Jon Castro was helpful and extremely knowledgeable. Made this easy!

After writing my original review on how great the store was I dont want to take away from my rep Hital she was great but the customer service of the rest of the store and company are horrendous!l and that is putting it nicely! I have been lied to multiple times, put through the ringer getting transferred here then out the country, store wont pick up, all they can do it out in tickets, blame it on the hurricane, ect. When this has been going on since AUGUST! This is all for a piece of furniture that their own delivery team broke when taking it off the truck! This is just one of the many mistakes that delivery drivers made!

This car is the best Ashley furniture store I've been to! Mavra McCann was awesome. No pressure and very knowledgable!

We went into this store for 1 piece of furniture that we saw previously. Out of the gate we were "approached" immediately. This is pretty typical of furniture stores that have NOT grown to provide better training for salespeople. We didn't want to be followed but was told the district manager was here so he had to follow us or get a new job. Really? Ashley should train their staff to be available but not hover so obviously. Also, we were told they have free delivery but the system wasn't working so we couldn't get free delivery. I repeat myself, REALLY? Either don't mention it or get a manager to override the system. With buying what we wanted we were still left with a bad soipping experience and doubt my future return here.

Stopped in while driving from St. Augustine to Orlando and Mavra helped us look at bedroom sets in multiple price ranges and answered any questions we had. She made us feel very welcome. Beautiful new store and we enjoyed our visit!

Great customer service with Mayra McCann!! So patient and awesome. I will be back

I had the best furniture buying experience here at Ashley Furniture in Daytona. My sales associate Jimmy was so helpful and very professional. He was able to show me all the current sales and saved me hundreds of dollars. I highly recommend!!

Purchased in Daytona with Mavra M, she walked me through the process to make sure I had everything I needed for my purchase. Helpful and informative. Great service

One of the best furniture shopping experiences! We were greeted by Will when we walked into the store. He told us exactly where to look and gave us space to find what we were looking for. He helped us configure the sectional to exactly the way we wanted. Will is the best! I highly recommend asking for him if you are going to Ashley!

Mavra was wonderful and this new store is beautiful

Love the new store ! A major improvement from the old location. The staff is very accommodating and helpful. Our sales associate Mariam Hammoud was on point and very knowledgeable about what we were looking to purchase. We ended up changing our mind and making a bigger purchase. No issue what so ever and the ease of the transaction was very easy and stress free. We will definitely be returning . Outstanding customer service Mariam Hammoud. Actually we returned today , same day we did this review 7/27/24, and bought more furniture with Mariam Hammoud. I requested her as soon as we walked in the door. Mariam is outstanding at what she does in your store . She's very kind and went above and beyond today. And Michael , the sales manager , was a great help today as well on the second purchase. Everyone is so pleasant and friendly ! I will definitely recommend Ashley's as the place to go for outstanding customer service and the place to go for their furniture needs.

Antonio was great to work with!

Antonio was our guy n he did a great job with us .. explained in detail n helped in every way he can . .. very happy with our purchase

Jeff was awesome. Not pushy. Gave us plenty of time to look around and make our decision.

I like the Ashley Stores variety of styles. They also have better prices than some of their close competitors. And they give a military discount which some others don't. I appreciate the friendly, helpful yet not pushy service we received.

We bought our furniture set just 10 days ago and they delivered our furniture 8 days ago. We saw the same furniture on Amazon a lot cheaper, so we decided to go into the store cause their website says they price match. They have the identical items on Amazon and clearly did not honor their Price match guarantee that says they will price match within 30 days. We figured they would keep their word and did not. We are not happy customers.

Everyone was very nice and helpful. Prices did not seem like much of a sale to me.

Will the salesman was awesome! He helped me so much! I brought in my friend and she bought a sectional off of him and went on and on about how friendly and how he helped her so much! So if anyone out there wanting to buy something make sure you ask for Will! He is Awesome!

This is the most unorganized furniture store i have ever dealt with. Waited 4 times for delivery and then called delivery, oh, its not coming today, it’s backordered. Seriously. I was due to get a credit for the inconvenience i am still waiting 6 months later, even after repeated phone calls. Tried to give them the benefit of the issue and bought matching additional pieces. Delivered today, supposed to be assembled and its not. Another phone call to Daytona store and as usual no answer and goes to customer service. Told this rep the issues of both problems. Assured me she would call back within 24-48 hours. If i could give this store a negative number rating i would. Go to any furniture store besides this one.

Very helpful throughout the whole process.

We came into the store looking for a recliner/ loveseat set. And ended up buying a whole living room set. 2 days Pryor to delivery I was looking for a couch cover and found our set on Amazon for $1,300 less than we paid. It says on their website 30 days price match guarantee. The store manager said not after the sale. Do not shop here they do not keep their word! Buy from Amazon it’s cheaper.

Antonio was great today thank you

Antonio greeted us at the door and was ready to help us. I appreciate how friendly & helpful he was. With his help, we were able to get EVERYTHING that we needed!

Came in looking for bar stools, ended up with 3 and a full bistro set. Our sales rep Hiral was super accommodating and got us a great deal. They're having a wonderful moving sale, so check it out before it's gone. Great deals and floor model discounts.

Hiral Shah was very knowledgeable and extremely kind. It was a pleasure to purchase furniture from her.

Furniture supposed to arrive 7/10 by premium delivery… $200. Corporate supposed cancelled my order which I had already paid for ($2200). Called and said they need to verify my information?! So you have my money and I have no product or resolution.

Mavra was a delight to work with. She helped us find the perfect bed for our new home. I highly recommend visiting her at the Daytona location.

Another great experience at Ashley Furniture. Our salesman Justin did a great job getting us the info we needed, assisted us in putting a room together, and scheduled deliver to meet our busy schedule. We will keep coming back and will always ask for Justin!.

Got a bed-sofa here with the help of Will (definitely ask for him!!). He was very knowledgable and professional and told us every detail.

It was an incredible opportunity to get some nice pieces of furniture at an incredible price. The sales person was very helpful especially after knowing the exact look we were going for in our new home.

Nick was wonderful. We went back and forth on a bunch of different options and finally got what we wanted and a good price

Great selection and quality. Great service!

Mike did a great job selling my husband and I a Sofa Bed Couch for our new Den! Also found some accent pillows on sale! Whoop!

I purchased a chair today at the Daytona store. Mike Hall was my salesman. He was super friendly and showed me lots of options. I'm very happy with my purchase as well as the service I received from Mike. Will definitely go back.

Very happy with purchase and Manager Mickie was extremely helpful!! He was above and beyond to help with my purchase!!!Highly recommend Ashley Daytona!!!!👌👌👌👌

Our sales rep Hiral Shah did an outstanding job of getting exactly what we wanted at an amazing price. Thanks so much,!

Mavra Mccann was exceptional right from the start

Justin Ward was an outstanding sales advisor. This is our second time purchasing Ashley's furniture through him. The first time was in March the second was in late June. We are pleased with the quality of the furniture and Justin's helpfulness and knowledge of the products.

Awesome, Awesome

Justin was awesomw! Very polite and helpful!

Hiral was so professional, patient, and thorough in the selling of our furniture and mattress. Thank you so much for the assistance. We had a great time shopping.

Matt was very helpful, patient and personable in helping us make our decision with our sectional sofa today at Ashley's in Daytona Beach.

Will was very attentive and professional. 10/10

Will was great!

Mavra was awesome. She was a great help!

Nick was awesome, he gave a solution for everything we didn’t even have a second to form a question before he gave us a great answer. Miraculous service

Mavra was great. Very friendly and not pushy.

Julie is an amazing associate. She made buying my bedroom and patio furniture easy! She was super friendly and helpful! I give her 5 stars! After that, it all went down hill! The dresser was the first piece to arrive and it came damaged in 2 places. The drawer did not shut properly and had to be lifted in order for the drawer to close. Then I got a call to advise that the furniture was going to be delayed due to a missing piece. After that I decided that Ashley Furniture was not getting my business! I canceled the order and scheduled a delivery to have the damaged dresser picked up! I’ll never purchase from Ashley Furniture again!

I love shopping here and doing business with you all. I have been buying ALL of my home furniture from Donald, in Daytona Beach, for years now and every time has been a great experience. I will not shop anywhere else for my furniture as long as Donald still works there

Marva was wonderfully helpful!

Mavra is an amazing sales person. We've bought many times from her. Please ask for her and she will take good care of you!!

We ordered two desks and a bed, although easy to put together, three of the desk drawers pieces had the holes drilled incorrectly and we had to drill the correct hole locations to put the drawers together.

And Tony was phenomenal. I truly enjoyed his customer service. He’s very professional and if I had to come back to Ashley again, he would definitely be the person I’m looking for.

Great customer service. Leona was a great listener and really gave me some options that were going to meet my needs. In the end we got pieces of furniture that we really needed and were actually useful

Mavra was very helpful and patient very nice

Antonio Harris was the most amazing professional we could have asked for. Antonio made the process seamless and enjoyable. Thank you for this wonderful experience!!

We had such a great experience because of Chinwe. We just came in to browse quickly but found with all of Chinwe’s help that we were able to find a living room set and a tv stand. Prices were good and we will definitely be returning for additional furniture. Ron and Olga

Our Sales Associate was Chinwee. She was very pleasant and helpful. She asked us what we were looking for and led us to the furniture that most suited our needs. She then gave us time to look around on our own. She checked back with us to answer any questions and was able to locate other items that we asked about. We ended up buying what we wanted and left the store happy about our purchase.

Awesome experience!

Hiral was very helpful, she was very knowledgeable with all items we purchased and very patient. We bought a bedroom set, dinning room table, banquet cabinet, lamps, sectional couch and a large free standing mirror. We will be back. Thank you so much for such great customer service.

Mavra is super helpful!! It was a wonderful experience!

Very courteous and helpful. We are glad we went to Ashley after visiting several other stores.

Mavra was wonderful and helped me with what my daughter and I wanted. Thanks

Mavra was the absolute best she was patient and took time and made suggestions when we could not decide. We will definitely work with her again.

Antonio was an amazing sale person 👏 that was very educated on what we needed. Also knew the ins and outs of his store. Thank you Antonio for all your assistance.

Antonio, thank you for your patience. No pressure and great suggestions. Looking forward to my future purchases.

The best place to buy everything we need for our new home. Thanks Jeff

Jeff was amazing, very patient and helpful with our purchase.

Hiral! Was very helpful !

MAVRA!!! Go to Ashley to get your furniture and make sure you ask for Mavra to help you. She helped me fully furnish my apartment from start to finish, every detail! She is so patient, listens, and guides you every step of the way. Thank you for making my move so easy and for making my apartment beautiful!

Hiral was a huge help and took care of everything!

The sales rep was very patient, cordial and helpful.

This is ridiculous no one has had the decency of confirming that my order is going to be delivered I have left messages and have not received any reply

Excellent customer service from Jeff. I made multiple trips, he let me shop and checked in with me. Once I decided, I waited till he was working to purchase my furniture. He explained how it was made, the materials, and no pressure

Found the exact lamp I wanted at the Ashley furniture website and drove from out of town to purchase the lamp. When I walked into the store I was immediately greeted by an older woman that asked what I needed. I said I’m looking for a “corner lamp” she said “WHAT!?” I said “you know a lamp that stands on its own in a corner or behind a couch. And she said “No We don’t have those” “you don’t sell lamps?” “No” she said. It was also how she said it. Like I wasn’t worthy of being in her store. I was suprised as I drove here specifically for something they advertised. So, frustrated I got back in my car, looked it up on the website and there it was. Went back in and showed her the picture and she walked me right to it. Lost sale. I was going to buy it but she wasn’t making a commission off of me

Really happy with this experience. Been looking for awhile for a new living room set, Ashley has always been in the running. Went back a couple of time before settling on the Durapella set (since I have a big dog who loves to sit on the furniture). Matt was my associate. Mike is the assistant manager who helped get me the best price. Coordinated a delivery time, a few months away...really pleased.

Went to Ashley after doing some homework. To get furniture for our grandfather's new mother daughter suite. As soon as we walked in the door, I was greeted by Mavra. She was incredibly helpful, providing everything we needed to make an informed decision. based on the choices that we had made online. She showed us the furniture in person so that we could look at dimensions, test the firmness of the mattresses, and let us know of all the options that were available for the particular products. She didn't hard sell or upsell anything. She did ask if we wanted to look at dining room furniture as well. We hadn't come there for that, but we went with her to look anyway and found some things that we may purchase soon. Overall, it was an incredibly positive experience. When a salesperson makes you feel at ease instead of overwhelmed and pressured, it's a great thing, and it's rare. That's exactly what happened here. Photo is of Mavra next to one of the items we purchased today.

Mavra was very patient and helpful.

Mr. mickie and matt were excellent help! Everything I needed was quick and amazing.

Everything was quick and efficient. Matt was amazing and so was Mikey.

Michael, Matt and Michelle excellent service and great costumer service

Mike Hall was very awesome! Incredibly helpful, very knowledgeable and friendly from the moment we walked in the door! Absolutely no pressure and took us to exactly what we were looking for!

Had a great experience and our advisor explained everything very well and made it a great experience

Mike Hall was amazing and a tremendous help. Had a great experience.

Nicholas was great! No pressure but helpful.

Mavra was very helpful!!!!

First time shopping for a couch. Mariam helped us from the moment we walked in. She did an amazing job of explaining and answering and questions we had. 10/10 experience!

My wife and I were in the market for a couple of recliners and a queen size bed frame, so we swung into the Ashley Furniture store just off North Williamson in Daytona. We were greeted by one of their sales staff, Mike Hall. He asked if we were looking for something in particular, then told us where to locate the furniture within the store and how to navigate their pricing placards at each furniture grouping. He offered to accompany us, but when we said we were just looking, he simply said, "If you need me, I'm here all afternoon." We really appreciated his no-pressure approach. Eventually, we settled in on the items we wanted to purchase amongst their huge inventory. Mike pulled together the paperwork, including the sale pricing and delivery schedule. The store is very clean and laid out well. This is the second time we've purchased Ashley Furniture in the past six months and are satisfied with the quality of their furniture relative to pricing. Thank you Darryl & Christy

Moving out & stopped into Ashley’s to look at things in person. Mike H welcomed us & we made the entire purchase. Great customer service fast & professional. I’ll update you on our purchase when it’s delivered.

Mike Hall in Daytona was extremely knowledgeable about all the products we we’re questioning and even more helpful when it came to our purchase. Our experience was quick and easy and we will definitely go back for any future needs.

Antonio and Mike gave us great customer service. Be back soon!

Mike was excellent at getting me in and out,wonderful…

Matt was great!

Amazing customer service. Dealt with several changes in the fly and very patient. We are very happy.

Antonio was great🤗

Wish I could give 5 stars plus rating! Julie Lauer greeted us with a big smile and friendly greeting. We had looked at Ashley’s website and had a pretty good idea of what we wanted.as far as living room and dining room furniture. Julie showed us another sofa option that was better than what we originally envisioned. We wanted everything to co-ordinate but not be matchy matchy, Julie’s suggestions and professional knowledge hit that target spot on. Thank you, Julie, and Ashley for helping us make our house a home.

Unhappy with overall shopping and follow up experience.

Matt was great! Wonderful customer service!

Mariam was the most helpful associate I have come across trying to buy furniture she was so kind and honest!! I appreciate her help more than she knows!!

Very nice guy not pushy like most got in and out quick on purchase of living room set antonio was very good

Jeff was such a great help. He literally carried a chair around the whole store to make sure that shade of wood matched the coffee table we liked. Amazing service. Definitely coming back next time we need anything else.

Jeffrey Grimm was fantastic. Extremely helpful took his time with us gave us great advice. He helped us make some good decisions. We ended up buying more than we came in to buy it was avery pleasurable experience and we highly recommend.

Mavra was very helpful and patient with my constantly changing mind!

Mariam is excellent help and ver knowledgeable about the items available in the store

Mavra was easy to work with and very helpful.

Jeff Grimm awesome amazing experience

Mavra McCain was very attentive and helpful

We have used Ashley as our go to place for new furniture since moving to central Florida. Their selection is extensive and exceptional and their prices are very fair. First and foremost, however, the salespersons are great listeners who will show the customer what the customer wants.We continue to use our extraordinary salesperson, Karey Schreck, as she understands our needs and is a genuinely nice person who makes us comfortable and confident in our choices. Ashley is the answer to our furniture needs.

We are always treated well when visiting Ashley. Today was no different. Thank you so much to Mariam for making the purchase of our new living room furniture a pleasant experience.

Jeff G. Did a great job in the sale of my furniture. He was knowledgeable in the feature and benefits of my purchase Good job Jeff G

Matt and Mikey did awesome

Will was awesome and very helpful. He did not pressure us at all! Will buy from Will again! Thank you

Mike was absolutely wonderful to work with, he was quick to answer all of our questions and was just a delight! 5 star Experience for sure

Very happy. Matt help me and my wife find a good deal on a sleeping sofa. He was very patient and kind.

I purchased a California King bed from Ashley Furniture, and it has been a nightmare. The bed's side rails, footboard, and wood slats broke, and despite having an insurance claim approved, the error in my receipt listing these parts at $0.00 has left me stuck. Michael Perez, who handled my purchase at the Orlando store, made the error and is now working at this location. Melanie Hernandez and Sarah Ziera have been unresponsive and unhelpful in resolving the issue. Months later, my bed is still broken. Ashley Furniture’s customer service has been appalling, and I demand a resolution or a full refund. Avoid at all costs!

We came in a few weeks before we actually ordered what we needed just to see what they had to offer, and we were greeted by Hiral Mehta she was very quick to get us in the right direction where we needed to be. We came back today a few weeks later and she remembered us and again greeted us with a smile and great hospitality. If we ever come back to buy more furniture she will be the one that we will go through.

We came in to see the sofas. We bought a beautiful sofa recliner. Karey Schreck was our sales person. She was exceptionally knowledgeable and friendly.

Viral Mehta was very nice, and did an awesome job with helping us.

My experience with Michelle wonderful. She help me through the whole process.

Great customer service! Karey Schreck was awesome she patient and helped a lot.

Just place an order with Nike for new counch everything went good

Matt was amazing!! Definitely recommend him he found us an amazing deal and we were able to furnish our whole living room and even get a new mattress and still spend under $3,000. If you’re on the lookout for furniture come see Matt he’s the best!!!

Karey Schreck is amazing! We're outfitting a new home and knew we'd find the perfect furniture at Ashley! Karey is not only very knowledgeable, but she has been extremely friendly and we are so glad to have her as our furniture guide. Thank you Karey!!!

Great customer service, Mavra McCANN went above and beyond to help us 👏👏 ask for her when you are ready to buy furniture, she is the best!!

Very pleasant, treated us well

Matt was awesome! I can’t wait to go back and get every thing he recommended. Very patient and understanding.

Karey Schreck was very patient and helpful!

Found a new sofa with the wonderful help of Hiral. Thank you so much!

When I purchased my bedroom set I had selected a mattress that was more comfortable for me but representative informed that if I wanted that mattress I needed to pay $ 3000 down even down I had qualified for over 8k on a Ashley 0% interest for 60 months. He often was recommending the most expensive mattress, which from what I have learned trough conversations with other furniture stores that is not correct. at that moment decided to go for the mattress he was recommending even tough was not as comfortable as the one I had selected. When I was at stored I saw representative talking to another member of the team celebrating the sale. My mattress is not comfortable, tried to get used to it but not happening and there is nothing I can do. The rating was a 3 star not a 5.

My wife and I have been to many furniture places in our area and Ashley's is really our "go to" place. First of all a HUGE shoutout to sales consultant Mike Hall for helping us in every step of the way to furnish our home. Currently Mike has helped us to purchase two of our bedroom sets and a living room set as well. If you want a place to go without the feeling of getting hounded as if you were walking on a used car lot, then this is the place to go and ask for Mike Hall!!

Great customer service from Mavra and Matt. They were very helpful with not only helping select the correct living room sectional and with the closing of th sale. Thank you both!!!

Maria was super patient with me and offered me superb customer Service! She was very nice!!

Everything began with Hirai Mehta. Ms. Mehta was our initial contact through the door of Ashley Furniture. Without her experience on the show room floor and her knowledge of multiple brands and labels, I feel my experience shopping for furniture would have been very challenging and overwhelming. Ms Mehta ability to hear me on how I was attempting to decorate and purchase furniture for a master bedroom, dining room and living room and her complete understanding of the look I was going for was invaluable. Once we looked at a few pieces she confidently lead me on an amazing journey of possibilities. The quickness of her navigating the floor and ipad was amazing. Once all complete, I felt very satisfied with her professionalism and believe my experience was greatly decided by Ms Mehta. Thank you so much for your time and kindness.

Mavra McAnn met us at the door and provided excellent service, answering all of our questions and providing warmth to the experience. She is enhancing the Ashley brand every day.

Mavra mcCann was fast…super helpful and efficient. Help us find the perfect outdoor patio set.

Mavra has helped us with our selections on a few occasions… Would definitely recommend her!

Matt was very helpful and friendly. He was able to get us some great deals for my first apartment.

Matt was great! Highly recommend.

This store was great. We bought beds, frames, and kitchen table from Matt our salesman. He is very helpful and patient, we enjoyed working with him. Today we are back for a tv stand. Glad Matt was here again to help us. Pleasant experience.

Knowledgeable saleslady named Hiral.

MAVRA McCANN was an awesome salesperson in assisting us through the process in obtaining our new furniture. She thoroughly explained all our questions so we felt at ease with our purchase. We will definitely come again!!!

Mavra Mccann is the best. Walked us all around the store and made us happy

Mavra was so wonderful! She helped our family as we transitioned into a new house with new furniture! We can't appreciate her help enough! Thank you!

Visited twice, first time to look at options and second time to purchase a couch after I got dimensions. Matt the salesman and every other person there I talked too were absolutely amazing! Great customer service and talked me through everything buying my first sectional!

Nick was awesome. Made shopping easy and hasslefree. Thank you!

Thanks Matt and Miriam. They made our furniture shopping experience nice and easy. Very personable and professional!

Mariam at Ashley furniture was great very kind greeted us when we walked through the front door kept checking up on us to make sure we were finding what we were looking for and when we did find what we were looking for she helped us figure out everything down to size and dimensions and what would fit! Would definitely recommend them and her over and over again! Thank you again Mariam

Very glad with the service provided by managers Joel, Mickie also, Leona, Matt and Hiral. Bought entire home furniture. Great service, great furniture !

Hiral Shah was very kind and helpful, thanks so much!

Nick was extremely courteous and helpful. He showed a few choices and allowed us time to discuss our choices. Would recommend Ashley to friends and family.

Great service! Gigantic selection! Found a fantastic deal on a kitchen table and chairs for our new home!

Great experience. Hiral is great. She has been a big help in furnishing our home.

Maces MCcannn was so helpful

Had a great experience with our purchase of our locingroom set. Matt, our salesperson, was very friendly. The whole purchase process was professional and efficient!

Marva was awesome very helpful.

I can’t stress enough how easy and helpful Leona is to work with. She follows through, does research and is very knowledgeable about the inventory, quality and design of the furniture. I have worked with her before and was so impressed, I saved her contact information. I would definitely call her again. She’s not just about a sale, but rather about making you happy. Now I just pray delivery etc goes well

Leona was wonderful. She listened to what I was describing, and showed me exactly that. A good experience.

Jeff from Ashley provided exceptional service!!! From his warm demeanor to his extensive knowledge of the products, Jeff made our shopping experience truly enjoyable. He listened attentively to our needs and helped us find the perfect furniture pieces to complete our home. His professionalism and genuine care for customer satisfaction are commendable. We highly recommend Jeff to anyone looking for a seamless and pleasant furniture shopping experience!!!

HIRAL SHAH IS EXTREMELY HELPFUL AND VERY PATIENT..HELP ME FIND RUGHT FURNITURE.. DEFINITELY CONE BACHTO BUY SGAIN WITH HER.. HIGHLY RECOMMEND TO HIRAK!!

Nick, our sales guy was great. He showed us just what we were looking for. He was patient, kind and we left the store to check out other stores - only to return to the option he showed us.

Hiral was wonderful.. very pleasant ..

We purchase a full bedroom set from sales associate Chinwe. She was fantastic! Unfortunately we measured afterwards & turns out it wouldn't fit. Chinwe never made me feel bad & was super helpful. We will be making future purchases with her again soon! Thank you Chinwe!

Awesomeness

We bought a living room set at the Daytona Beach store and had it delivered on March 1,2024. On delivery we noticed damage to one of the recliners. We notified Ashley and followed their directions, photo of damage and photo of model. We were informed that a technician would be out to repair the damage. Made an appointment, the technician arrives and does the exact thing that I was instructed to do. He took photos. After several weeks (45+ days) of no response I called and asked what was going on. They informed me that the “piece” would not be here until May. I asked for my money back and was told they could not do that. They could repair it or get store credit. How do you repair leather? How is it going to look compared to the original furniture. We chose to get a store credit. We went to the Daytona Beach store and were told that we have 30 days to choose or we would lose our money ( over $1,000). Why can we not get our money back? Why is it that we only have 30 days to choose a replacement. We are VERY DISAPPOINTED with the way this company/store is handling this problem. I would give it 0 stars if it were an option. We have purchased several pieces from them before and have never had any problems until now. VERY DISAPPOINTING

Jeff was great and super helpful!

My husband and I were in the store today and was created by karey Schreck! We are in the process of building our home and came in today to start looking at our new furniture ideas! Karey was extremely helpful and we will be back to work with her once we are finished with the build! It was a pleasant experience! We will be back

Nick helped me lock in exactly what I wanted! Everyone was friendly every visit. Can’t wait for my new stuff to arrive!

Mavra was fantastic! She understood exactly what we described and found it in the store! Awesome experience

Marva was fantastic. So helpful and so patient. I came in and didn’t really want help and when she started helping I realized I couldn’t have done it without her! Thank you Marva!!

Matt was very helpful with finding the right couch for us.

Matt was very helpful in helping me to pick out the perfect piece of furniture !!!

Matt was super knowledgeable and helpful in our bedroom set purchase!