Ashley Store Fort Lauderdale, FL (Oakland Park)

My representative was very polite and professional. The manager was very thoughtful and kind.

Wonderful, easy helpful and professional experience

Ashley furniture is by far the worst furniture store to buy from. First let me say, the couch I bought was on sale online and I hadn’t noticed til after we bought it. They charged full price and never mentioned the sale. The credit card inquiry is a HARD inquiry and reduced my credit by 80 points. Mind you it was a $1500 couch and the line was approved for $6,000. Okay, not the stores fault but they could’ve informed me. I first bought the couch from the Boca location, the sales people seemed SO friendly. So much so I chose Ashley over Harvartys because I appreciated the sales person so much. Boy what a mistake. We bought our couch, they said 4-6 weeks. Delivery day comes and they only bring half the couch. They tell us DAY OF, the other part is back ordered for another month. Sure, okay. Sucks but we can’t perform magic. A month goes by, and nothing. No call, no update, I check online and it just says it’s back ordered. I contact our sales rep, he forgets to check, I contact him again, he tells me I need to call customer service. I call customer service and they tell me i need to call my sales rep. Talk about an inefficient process. We find out that the couch has been discontinued and we won’t be getting it. AFTER I called several times and waited 2 months. I’m furious by this point. I go into the Boca location and all they say is we can offer you a refund and give you free delivery on your next purchase. So I went to the Fort Lauderdale location, we found a couch we liked, spoke to the guys about what happened and they seemed to want to resolve it. I asked for some sort of discount for this frustration and he offered to pick something off the sales rack. A little insulting, we just waited 2 months and I had to do their jobs for them to figure out where my couch was but okay. I eventually got them to offer 10% off the ottoman but really was that even a good offer? Well just wait for this. Couch gets delivered 2 weeks later. They are supposed to take back the half of my couch we are returning and the delivery guy has no idea about it. Poor communication between vendors. So I have to go call the store, customer service and then figure it out. Delivery guy rolls up, says the couch won’t fit in the elevator. Makes me walk over to show him it will. 3 men were there, they damaged the outside of my apartment wall, the inside of my apartment wall like a massive chip off of it and leave with several stains on the couch. I’m at a loss here. I called customer service, they tried telling me the driver denies the damage, but I have proof, time stamps and it’s very obviously it’s manage from the couch. Guy says sorry but we listen to the drivers. He eventually creates an investigation and now I have to wait 48 hours. 48 hours for them to likely deny my request and make me pay for the damage they caused. Oh! And if you don’t report the damage in front of the 3 men standing there to the customer service again within a second, they disqualify it. I’m home alone, a female and you want me to bring up the damages in front of them? You can’t be serious. I called maybe an hour later at most. But they don’t want to honor the “within 24 hours terms and conditions”. No resolutions. The customer service is arguably some of the worst I’ve ever experienced. The couch itself is not the same couch you sit on in the store. It is not the same material, it’s not the same quality and it’s far cheaper than their show room. Never, will I shop at Ashley furniture again. What a nightmare.

Ronnie my salesman was helpful, accommodating and low key. He was wonderful to work with.

Ashley Furniture is and will always be my go to for furniture. We purchased the memory foam mattress and Danny was super helpful and patient in educating us on the differences in mattresses for sleep patterns. We are excited about having our mattress delivered and plan to return to update our living room furniture. 🙂

JP was absolutely fantastic to work with. From the moment we walked in, he was knowledgeable, professional, and genuinely focused on helping us find exactly what we needed—not just making a sale. He took the time to understand our style, budget, and space, and offered great recommendations without any pressure. JP’s attention to detail, patience, and product knowledge made the entire process smooth and enjoyable. He followed up, kept us informed, and made sure everything was handled perfectly from start to finish. If you’re shopping for furniture and want someone who truly cares about your experience, ask for JP. Top-notch service all around!

Great experience, Danny was very helpful will definitely buy more from him, if your in the market for new furniture ask for Danny

Excellent experience shopping for and purchasing a couch. Alex was incredibly helpful and remembered my wife and I by name when we came in a week later to make the purchase. Looking forward to a smooth delivery so we can begin lounging in comfort.

Tanya was great, helped us with everything!

Tania was very efficient and helped me get exactly what we wanted, she did a great job And was extremely helpful.

Elisa was very knowledgeable and helpful. Kept us on track to coastal theme.

Alex G. Sales Associate was awesome! He was very knowledgeable, professional and gave good honest opinions. He understood our needs and gave good recommendations. I will definitely return to Ashley’s and ask for him.

Had a great experience purchasing a bed frame and received wonderful customer service from their sales rep Tania. I was there looking for a certain bed frame I saw online and mentioned to Tania I had been looking for a storage bench for a while. Tania found me a perfect bench that matched the wood on the bed frame I wanted that fit my needs perfectly. She was also able to find me a sale that wasn’t advertised online. I Will happily be back for more home purchases! Thank you to Tania for all the help

Awesome. Help attentive on top of it

Jeanpaul Tabares is a wonderful and Very Professional sales guy. Friendly upbeat and not pushy at all! I reccomend him 100% 👍 Thank you Jeanpaul Jessica ☺️

My experience purchasing the living room set, coffee table, and area rug was easy and enjoyable. I have searched around at multiple furniture stores for quotes while for the right couch and living room set. However, when the sales representative helped me out, she guided me to the perfect couch right away.

Quick to try and find what I was looking for. I went in looking for a dresser and bought a couch instead.

I bought a purple sleeping pillow it’s amazing thank you for your recommendation JP

Would like to recognize Daniel Burgos for his professionalism, integrity, honesty and patience with me. Daniel is caring, understanding Which makes him a asset to the Ashley family.Thank you Daniel 🙏🥰

He doing a very very good job in will send people over

Elisa was great today she helped me with everything we needed & was knowledgeable about the product. I will definitely be back again.

Danny was AMAZING! So helpful and friendly. Will definitely 💯 be back.

Angela and all of your staff were amazing. I came in on crutches, they were quick to offer me a wheelchair make me comfortable. The selection of furniture choices were vast, well laid out, and very appealing. Angela and the service counter were very knowledgeable, and accommodating. 5 STARS all the way around, I couldn’t have been happier!

JT was terrific - professional, polite - knew his stuff and the experience was great - he helped us find exactly what we were looking for!

We received amazing customer service from Tania P., she went above any expectations to get the furniture for us online and was very helpful answering all the questions. I really appreciate it.

It was quick and a great experience.

Excellent costumer service thanks 👏

Great experience and Danny was super helpful. Bought a beautiful dining table i’ll get to host my family at and have for a long time!

Johnny was very professional and helpful. Very much appreciated his assistance and would be happy to recommend him to other potential clients.

Awesome customer service JP was super helpful and accommodating! Had so much fun looking at furniture!

I have been shopping at City Furniture since it was Waterbed City, this time I decided to try Ashley in Oakland Park. I purchased a sectional from Angela Collins who went above and beyond. She listened to my needs and did not try to pressure me into more than I needed. She also advised me that the Tempur-pedic mattress I purchased 8 months before at City Furniture needed breaking in when I explained how much it was hurting my back . The salesperson I purchased it from never explained this was necessary. I was ready to give up on the mattress and adjustable frame as it was so uncomfortable. I walked on the mattress the way Angela said to and now, it feels amazing. When I need new furniture (I am always changing my decor) I hope Angela will still be there to assist. I highly recommend you ask for her the next time you visit Ashlet, Oakland Park.

Very pleasant.

Ronnie was amazing. He is knowledgeable, patient , and very professional. He made shopping a pleasure!!

Great service by Peta. Looking forward to a professional delivery.

The staff was very welcoming and greeted me as soon as I came into the store. After I explained what I was looking for, she took me around the store to show me the available items. I was very pleased with the options considering this was the third store I had visited that day. She made the purchase easy and set up the delivery immediately for me.

JP was great help!

Efficient knowledgeable courteous patient staff. Good selection of furniture at reasonable prices

(Translated by Google) Always Ronnie, great service! (Original) Tjs Ronnie super etservice

Excellent service, excellent salesman Ronald Johnson. Highly recommend.

I went to Ashley’s in Fort Lauderdale on Federal Hwy and Oakland Park Blvd. Upon entry, I was greeted by Ms. Angela. She took care of me immediately asking was I looking for something in particular, price range, etc… She took me to the mattress testing center to try out a few mattresses. I narrowed it down to the Nectar Lux Medium Memory Foam Mattress 14” King. Ms. Angela was amazing, exceptional customer service experience, extremely professional and knowledgeable, and she catered to what I wanted. Thank you Ms. Angela!

Good selection and helpful sales rep. Ask for Peta-Gaye . She helped us a lot and is knowledgeable and creative.

Beautiful furniture shop. The girl in the photo helped us a lot, her advice was invaluable. She was patient and understood our needs right away. We were really happy and satisfied with the purchases we made.

I had a great experience purchasing a sofa here. JP took the time to answer all my questions, he was very knowledgeable and he went above and beyond for me. He was not pushy and truly wanted me to get the perfect sofa for me.

Table did not come with all the hardware. Missing 8 main bolts to connect table to the legs. Email several people and sent a claim, no response. But did receive email and text for a request for a review. How do I get my money back?

The young woman that assisted me today made my purchase so easy, she did not waste my time. She was very friendly and efficient

Had a great experience shopping here definitely a breath of fresh air coming from city furniture

Sales person was friendly and knowledgeable

Went in over Thanksgiving weekend and was greeted by store rep Daniel Burgos who provided great customer service as I purchased a couch and bedroom set. Very easy and smooth process. Daniel made sure I received the best deal.

I had an excellent experience working with Jeanpaul Tabares at the store. He helped us purchase a loveseat and was extremely friendly, patient, and professional throughout the entire process. He took the time to explain all the options, answered every question, and made sure we felt comfortable with our choice.

Attentive, suggested alternatives. Worked with delivery. I never thought of Ashley as being so nice. Very pleased.

Peta was the best! She personally made sure that every question was answered (and there were a lot) and helped me find an amazing couch for my new apartment. I will definitely be returning when I need more furniture!

Great experience

My salesman Angela was so helpful and patient with me. Based on what I told her I was looking for, she knew exactly what to suggest that I look at. All in all it was a excellent experience.

(Translated by Google) Very kind of Jean Paul Tabares, thank you very much. (Original) Muy amable jeanpaul tabares muchas gracias.

Excellence, professional and friendly service. Our salesperson was excellent helping us buy new dining room chairs. The sales rep was not pushy and provided many options.

Had a great experience with JP Jeanpaul Tabares excellent sales representative will be back again!

I had such a wonderful experience at Ashley’s thanks to Charlene! She was incredibly patient, kind, and genuinely helpful while guiding me through different pillow options. She listened to what I liked, offered great suggestions, and made the whole process fun and easy. It’s rare to find someone who cares that much about getting it just right. Thank you, Charlene, for making my home feel a little cozier!

I was helped by Ronnie at this store and he helped me find the perfect chairs to go with my new dining room table that ended up being absolutely perfect. He was great to work with and I’m very happy with my purchase!

Very pleasant and very informed on prices and delivery options. Ms peta gray did an excellent job and answered all questions while selling me a great love seat chaise. Recommend for all.

Very polite, very helpful and easy purchase.

Very helpful. Found us an affordable dining room table

There’s not enough good things I can say about this store. I walked in yesterday to get a couch asap. After telling Ronnie what I wanted he walked me directly to the couch I ended up buying. Him and the manager checked different colors for me but I ended up buying what was available and they worked hard to get it shipped to me the next day. After it was delivered Ronnie called to make sure everything went well. Wow talk about customer service! I don’t need any more furniture but if I did I definitely will be headed back here.

I met with Danny Burgos. Danny was professional and polite. I recommend asking for him when shopping for new furniture.

Tania was absolutely wonderful to work with! She was friendly, very patient, and incredibly helpful in guiding me through selecting my furniture and accessories. She took the time to understand what I wanted and made the whole process easy and enjoyable. I really appreciated her attention to detail and great customer service — highly recommend seeing Tania if you need help choosing furniture!

Our experience with Angela Collins at Ashley’s Furniture was absolutely amazing! She was super helpful, very knowledgeable, and went above and beyond to make sure we found exactly what we needed. Angela took her time to answer all our questions and made the whole process enjoyable and stress-free. She even arranged for a faster delivery, and everything went perfectly — smooth and right on time. Angela truly went the extra mile to make our shopping experience outstanding. We highly recommend asking for Angela when you visit Ashley’s Furniture — she’s the best!

JeanPaul Tabares was very helpful and made our experience great. He was very patient and helpful in showing us all the types of mattresses. We went to multiple furniture stores and had a few in mind. He definitely found what we were looking for.

HA was so patient and helpful to us! He was knowledgeable and able to help us in our decisions.

Danny was best! He was patient and very informative with different options. We appreciate the help and happy with our purchase!

Awesome experience. Peta knows her stuff! She brought us pad and pen and helped measure things. She's a very happy person and it was a pleasure working with her.

Fantastic products, people and service!

(Translated by Google) Professionalism, good knowledge of his work. Teamwork, great atmosphere. Better customer service than other furniture stores. Mr. Tabares has great potential as a store manager. (Original) Profesionalismo, buen conocimientos de su trabajo. Team work, great atmosphere. Best customer service than others furniture stores. Mr. Tabares has a great potential for store manager.

Peta greeted us as soon as we walked in. Explained the signage and how to read it and let us wander. No pressure sales. Came around a couple of times to check in if we had any questions. Loved her. Thank you for the great and kind service!

I recently visited Ashley Furniture at Sawgrass Mills Circle in Sunrise, FL to explore some options, and I was really impressed by the help I received from Lance Detotto. Even though I haven’t made a purchase yet, he took the time to answer all my questions, explain different materials and styles, and help me compare options that fit my space and budget. There was absolutely no pressure to buy—just genuine, friendly assistance and great product knowledge. I left feeling much more confident about what I’m looking for, and I’ll definitely be back when I’m ready to make a decision. Highly recommend asking for Lance Detotto if you visit the store!

H A was a great sales associate!

Tania was great! She helped us throught the whole store until we decided what furniture we wanted. Thank you so much!!!

(Translated by Google) Thank you so much, Angela Collins, for your great help with our purchase for my new house. Thank you, thank you, thank you! (Original) Muchas gracias an Angela Collins por su gran ayuda con nuestra compra para mi nueva casa. Gracias gracias gracias

Angela was incredible!!! I came to buy some chairs and ended up walking away with an entire bedroom set and dining room set. She found exactly what we were looking for and her together with the manager helped me get incredible savings. Couldn’t recommend this place more. All my furniture is arriving this Saturday, can’t wait!

Sales Associate Alisa Rice at Ashley’s Furniture provided exceptional assistance to my mother, demonstrating strong product knowledge and attention to detail as she guided us through the purchase of a full bedroom and living room set.

Angela did a wonderful job assisting us.

My experience with City furniture was very productive. Went to purchase new furniture because it was well overdue…The sales person Allen was very patient and helpful with all the items that my daughter and I chose for the bedroom living room and dining area. We left very happy with our purchase and cannot wait for everything to be delivered we are so excited. We will definitely recommend friends and family to shop here if they are looking for a new change in furniture or decor. Thanks again everyone.

See Charlene “with an S” she is amazing!!!

Tania was very professional, helpful, and kind. Tania has excellent customer service skills, and pleasant to work with.

Had an issue with trying to make a return Had the item less than 24 hours still In original unopened box spoke with an agent who transferred me to a Manager who transferred me to customer service where I was promptly disconnected Have been a long time customer 20+ years And have another big order being delivered in 2 weeks considering cancelling and going some where else’s

I was treated kindly and full respect was shown to me and my family, I really appreciate the support and great service offered, so glad I choose Ashley’s Furniture for this item. In addition I got a great deal and the quality is excellent, the staff are very helpful and professional. So Glad I went to Ashley’s.

Elisa was an excellent sales person and very helpful with my purchase

Floor representative was friendly and listened to my needs

Great experience, no pressure, and great selection. Charlene was very helpful.

Service is always fantastic. I appreciate it!

Simply outstanding service with Peta Forbes.

Peta was very helpful and friendly… the experience I’d worth coming back . Thank you.

Johnpaul was fantastic!! He took the time to help me find exactly what I was looking for. Would definitely recommend that you ask for him.

Hi it’s Ashley Tania was a very good sales associate and I appreciate her! Thanks again!

Very clean and elegant.Tania was super nice efficient n pleasant. Very satisfied with Ashley I recommend it

We purchased sofa sectional from Ashley DBA City Furniture in June 2025, and me and my wife are extremely disappointed with its quality and condition. The issues I have encountered include sagging cushions, defective ottoman, different color fabrics etc. This purchase has been a frustrating experience, for me and my wife. Several calls to customer service and email with no resolution done. We would like a different product and dont mind paying additional money to get sofas we are going to be happy with. Customer service is horrible and warranty is trash and no one returns calls in a timely matter. Dont buy here or city furniture. Never had issues with El Dorado furniture.

I am writing to express my deep dissatisfaction with the purchase and delivery of a mattress and bed frame from your store. This experience has been unacceptable from start to finish. I paid in cash, only to discover that a $1,611.86 service/warranty fee and a $422 delivery fee were added without my consent. When confronted, the manager attempted to justify the charges; only after a heated dispute were they refunded. The delivery process was also unacceptable. The first attempt—was rejected by my building due to its late arrival. On April 22, the mattress arrived torn, and the headboard was scratched. After nearly an hour on the phone, customer service suggested I stitch the mattress—an absurd solution. The headboard was eventually repaired, but the result was subpar. Once assembled, the bed (mattress, foundation boxes, and frame) stood nearly five feet high—requiring a ladder to access and posing a danger to my small child. The sales rep acknowledged the issue, saying, “I know you invested a lot financially and emotionally and deserve a smoother experience,” yet provided no solution. Multiple delivery attempts for incomplete sofa parts were also rejected. A partial refund was issued, but the promised $422 delivery fee remains unpaid. Due to the unresolved height issue and your refusal to retrieve the items, we had to remove the foundation legs, which caused floor damage from exposed staples. Changing the sheets is nearly impossible due to the weight and misalignment of the mattress. I was told I had a six-month exchange window. However, a building fire eliminated elevator access, forcing us to relocate temporarily. When I returned and requested an exchange, I was told it was “too late,” despite explaining these extenuating circumstances. This experience has been marked by hidden fees, poor service, and damaged goods. I demand immediate resolution, including a refund or suitable mattress exchange and compensation for the floor damage.

I ordered bedroom furniture on the phone. JP was very knowledgable and helpful. He was a positive and patient salesperson.

Great selection and Elisa was super helpful!

Excellent service by Danny Burgess! Very thorough and friendly. He understood exactly what I was looking for and the whole process went smoothly!!

(Translated by Google) Virginia treated us very well, very kind, patient and very good attention. (Original) Virginia nos atendió de lo mejor, muy amable, pasiente y muy buena atención

Peta was wonderful! She provided excellent support and insight while deciding on a couch and ensure the process was smooth.

Great experience at Ashley Store. Tania was the best. She spent a lot of time with us and was very knowledgeable and professional. We weren't rushed at all and she made great suggestions. She was very friendly also. We highly recommend going to Ashley and looking for that special something for your home!!

Buena attention

PETA-GAYE FORBES WAS WONDERFUL SHE WAS AMAZING I FIRST WENT TO CITY FUNITURE ACROSS THE STREET AND THE MAN TOLD ME COME TO ASHLEY & SHE HELPED ME OUT WITH ALL MY NEEDS THE PERFECT EMPLOYEE THANK YOU SO MUCH PETA!!!

Danny truly made the whole experience of buying new furniture the best. I really appreciated all the advice and patience!

Danny and Tatiana were very nice, informed and patient. Great team. Thank you!

Sales rep was helpful,she went the extra mile

Our sales person was VIRGINIA and she did an excellent job. We’re so happy with our purchase!

Helped us find everything for the bedroom and living room. Great assistance.

Angela was very helpful! She knew exactly what I needed and then some. I really appreciated her in helping me furnish my new apartment.

Great service! The staff was very friendly and answered all my questions before I made my purchase.

Virginia was very patient, helpful and informative. She made it very easy to choose the right couch for us.

The staff is wonderful; Elise was very helpful. However, your systems make it difficult—communications with sales personnel are clunky and invoice creation is overly complicated (9 items per invoice)

Edited and updated. Had issues but they made it right. Had to fight to get it right but they ended up standing behind their product after all.

Santiago was most helpful and very informative. Only complaint is no reasonably priced mattresses.

Our Sales Associate, Santiago, was very knowledgeable about the product for which we were shopping. He was patient and allowed us to test numerous mattresses, explaining each time the pros and cons of the product. He informed us of sale opportunities. He handled the entire process very professionally. I will definitely contact him when needing a furniture purchase in the future.

I love 💕 Ashley furniture good quality and price average.

Great Service..

Sales rep was great very friendly and professional ! Went out of her way to help us and even honored by discount from years ago tysm

I had a great experience purchasing a 5-piece Ashley bedroom set with Tatiana and Elise. They were very helpful as we were located over 2,000 miles apart. It seemed like a difficult situation as it also involved shipping to a receiving company and further shipping. Lots of paperwork which they easily facilitated. Great work!

I had an amazing experience at Ashley Home Store from the moment I walked in & was greeted by Angela Collin’s. Angela was so helpful in answering all my questions and very knowledgeable which made my decision making so easy. Thank-you Angela for also following up with me after the delivery to see how everything went, as the little extra touch means so much!! 😊 I will gladly be back and also refer friends to Ashley Home Store but of course have them “Ask for Angela” 😂

Went in looking to replace our old couch we also got at Ashley furniture. Angela greeted us and was amazing to work with. She listened to our wants in a new couch, was patient as we thought over the options and was never pushy. We will definitely be back for any future furniture purchases. Thank you Angela!

Santiago was great

Ashley was excellent and so helpful

Great selections and exceptional customer service. Peta helped narrow down my options quickly and didnt exude pressure to commit right away. Explored other stores in the area and Ashley was the best experience.

Elisa was an absolute pleasure to work with. She’s very knowledgeable about all of the products and super easy going! Would highly recommend her!

My experience at Ashley’s Furniture Store was amazing 🤩 the sale Rep was professional, patient and knowledgeable. Her mannerisms were very helpful and attentive. I definitely recommend this store when it comes to furniture 👍🏼👍🏼👍🏼

PETA is THE BEST!! Please, if you ever need Anything from Ashley Furniture… Please call on her. I can’t put into words how fabulous she is.!!

Tania was amazing. She walked us through on all of our options and selections. She was so patient and knowledgeable. She made our experience 10/10.

Jeanpaul Tabares was our sales advisor at Ashley Furniture. From the very beginning, he welcomed us with exceptional charisma, truly understanding our needs and guiding us with great patience in choosing our bed. Even though our California King bed was not available for immediate delivery, he always kept a positive attitude and provided excellent service throughout the entire process. We are very satisfied with his assistance. Jeanpaul Tabares is a highly recommended sales advisor. Thank you for your kindness and dedication until the completion of our purchase!

I had the most wonderful experience shopping for a new couch. From the very first phone call with Elise before coming in, to completing my purchase, Elise was absolutely amazing. She was so helpful and answered all my questions! I wasn’t sure about what couch I wanted and couldn’t make a decision and Elise was so patient with me! The customer service she provided was 100 stars! The manager was also super sweet and helpful! Im so excited about my purchase and so happy I had Elise as my sales associate! Thank you Elise! Midnight Madness 🖤

Elisa, Tatiana, and Miguel were all fantastic! So helpful and got us great financing. We outfitted a 3 bedroom home top to bottom with Elisa who made it so easy!

We bought our bedroom furniture at Ashley a few months ago so I went back to look at dining tables and chairs. Danny, our salesman showed me several pieces and then left me to look around. I did not feel pressured to select something that day. I returned the next day and made a purchase.

Peta-Gaye was lovely to work with and made the whole process smooth and easy!

The staff, in particular, Virginia, was friendly, helpful, informative and did whatever she could to satisfy my requests! You’re lucky you have employees like Virginia.

Vivian was great helping us find the perfect bed for our new home!

(Translated by Google) The customer service from salesman JP Tavares exceeded my expectations. He was very friendly and knew the store's products very well. Thank you. (Original) La atención del vendedor JP Tavares, sobrepaso mis expectativas. Muy amable y conoce muy bien los productos de la tienda. Gracias

Great service and patience, as same as guidance trough the process of furniture selection provided by Jeanpaul Tabares. Nice showroom and wide variety of options at Ahley Furniture Oakland Park.

“I had a great experience at Ashley Furniture! The staff was welcoming, knowledgeable, and really took the time to help me find what I needed. The showroom was clean, organized, and had a wide variety of styles to choose from. I’m very happy with my purchase and would definitely recommend Ashley Furniture to anyone looking for beautiful, well-made pieces for their home ,Thank Maria

Excellent service

Very professional and knowledgeable Salesman

Danny was beyond helpful, very friendly, personable, dressed nice and had a smile on his face the whole time. Such a pleasure to be part of the Ashley family now

great customer service

Very simple process. Found the sofa online was even better in person. Thank you Danny

Our Salesperson, Angela was amazing. We had a great experience at this store and will be back.

Very pleasant and wonderful help

JP was amazing with customer service and helping us make the right decisions. We chose the perfect dinning set and living room set. JP was very knowledgeable on the quality of materials.

JP was one of the best to ever helped us, he was very patient and knowledgeable.

The staff was excellent. Everyone that we spoke with was pleasant and knowledgeable regarding any product we asked about. I would shop there again.

Great experience, Dan is very professional & knowledgeable

Alisa was the sales person it took a couple of weeks for her to close the deal? I loved her audacity to continue to reach out to me without being overwhelming. She was a lady doing the entire process and she is the reason I bought the bed that I bought the entire staff was very professional and when I spent more than I wanted to, I still left with a good feeling in my belly

You have a beautiful Display of Furniture. Your Representative Daniel is very Professional, Respectful and Very knowledgeable on all your products. He speaks clearly and answers all of our needed questions.

Great service from JP. Very helpful with what we were looking for.

JP was very helpful, knowledgeable, and pleasant. Will definitely be back!

Peta-gaye Forbes was unfortunately my sales representative. She didn’t want to be bothered from the start, I asked for another sales representative because she was on the phone and I was told she would be a few minutes which ended up being about 20 minutes. She didn’t handle my paperwork correctly which caused unnecessary problems. She’s rude and incompetent. The delivery driver was rude and late . I finally got my order delivered after speaking with the manager Miguel . I had plans on buying more furniture from the store but decided it’s best to spend my money where I’m respected. Avoid this place if you are American the discrimination is very open. If I could give zero stars I would have. Thank you for your rudeness and horrible customer service. The next furniture store I go to will also thank you because I don’t window shop when I walk in the store I’m there to spend money!!!

Had an amazing shopping experience with company!! This is a 10/10

Such a pleasant experience at this location. I was immediately greeted by the manager on duty. I was then matched with Elisa for my purchase. She was amazing! She was very affirming during the transaction and listens to your needs and make suggestions. She also makes follow up calls to make sure delivery goes well. Loving my furniture and choosing what matched my home life was important and she did just that!

Awesome experience with Ashley. My sales rep JeanPaul was fantastic - he helped me to get identify the perfect sofa to match the dimensions, style and comfort level I needed. He was patient, kind and very knowledgeable. I can’t wait to recieve my delivery!

Tatiana and H.A were wonderful. I went in looking for 1 thing and I ended up buying like 3. There’s quality furniture here and a big selection with great prices. I definitely recommend

Dany and Tatiana help me, they are amazing!!!!

Beautiful furniture, Tania Pantelides was a great sales woman. The financing was easy. Can’t wait to get the furniture on Tuesday.

Danny was so helpful in helping me decorate my first apartment. He went above and beyond! I will be back for my future purchases

Sales lady was very nice in and out of there fast made buying easy

Had a great experience at Ashley Furniture! The showroom had beautiful, stylish options and the staff was helpful without being pushy. Delivery was fast and everything arrived in perfect condition. My home looks amazing—quality and comfort at a great price! Highly recommend! The managers were amazing as well !!

Misleading Info and a Credit Mess This is my second purchase from Ashley—and unbelievably, both times I was told the wrong first payment date. The first time, I trusted the sales associate, paid everything on time (or so I thought), only to find out I missed the last month and was slapped with a fee. I felt completely blindsided. The second time? Same mistake again. Luckily, I double-checked with the bank before it cost me more. But here’s where it gets even more frustrating: I already had an Ashley credit card with enough credit—but instead of using it, they opened a whole new account under City Furniture without telling me. I had no idea I wasn’t even technically buying from Ashley. To make things worse, the manager wrote down the wrong account number, and it took multiple frustrating calls to figure out what was going on. They also heavily push a “service guarantee”—you pay $100 for coverage, and if you don’t use it, they promise to “give it back.” What they don’t tell you is that the refund isn’t real money—it’s store credit that can only be used at Ashley, and it expires quickly if you don’t use it. The lack of transparency is shocking. Customers deserve clear, honest information—not surprises that could damage your finances.

The worst customer service

Outstanding service

Rep Danny Burgos was absolutely amazing. He made shopping at Ashley a very great experience. I will definitely be looking forward to another purchase.

The customer service representatives were so helpful, friendly and they understood exactly what I need to purchase. This is my first experience with Ashley and like the saying goes,"First impression lasts!" This will be my store when i need to! Thank you Regina🙏🙏🙏

I went to Ashley to look for a couch, Peta was very helpful and knowledgeable. Ashley has a wide variety of furniture and accessories. Thank you Peta, for all your help.

JP was super helpful when I came in looking for a couch and bedroom set. He was very friendly and made the whole process easy. Highly recommend working with them

Great selection, very modern designs that you don't usually see in an Ashley store.

AH Great Associate the transaction was smoothly done ✔️

Very pleasant, informative staff. Great quality furniture

Sales Rep Danny Burgos went above and beyond in helping me choose and make sure a sectional sofa was right for me. I had an extremely bad experience with City Furniture and was apprehensive about Ashley finding out it was part of the same family. By Danny's care, actions, and follow-up he removed all doubt I was in the right place. Highly recommend Danny and the Fed Hwy Ashley for all your home store needs!

ant to take a moment to recognize one of your sales associates, Jean-Paul, for his outstanding service. He truly went above and beyond. I initially called to inquire about modular sectionals, and he patiently listed several options while I looked them up on the website. He encouraged me to visit the store to see them in person, and even though he was leaving for the day, he made sure his manager would assist me when I arrived. When I visited, I looked at the couch I had in mind but didn’t love it. Instead, I fell in love with the Elissa Court sectional. Unfortunately, I was told it was on backorder and wouldn’t be available until the end of the month. Later, while chatting with a friend, I found out she had just purchased the same couch from the Sawgrass location and had it delivered the next day. I called Jean-Paul to ask about it, and to my surprise, he called me back shortly after to let me know the backordered piece was now in stock—and that I could have my new couch this upcoming week! Although I live nearby, it was pouring rain, and I didn’t want to take my 4-year-old out in the bad weather. Jean-Paul kindly offered to handle everything over the phone. He was honest, attentive, personable, and respectful throughout the entire process. When I told him I was hesitant about making the purchase due to the wait time, he never pressured me or tried to upsell—he just genuinely wanted to help. Thank you, Jean-Paul, for making this such a smooth and positive experience!

My wife and I had a great pleasure being served by Mr. Santiago Villada. His professionalism and courtesy truly impressed us. We already left our positive feedback to the store manager in person and wish Santiago outstanding career achievements. Thank you!

Our experience with Dani was awesome, super professional, correct and a gentleman 5 stars for him!!!!

Virginia the best associate Nice personality, gave us all the information we needed. Thank you Virginia for making our visit so easy and fun.

The store is beautiful. Good service. Virginia, who helped me, was super friendly and attentive.

Customer service was excellent.

Virginia was exremely professional and awesome in assisting with furnishing my living room. Highly recommend!

Great experience. Elisa was such an amazing help

One of my absolutely favorite places to shop for furniture! The staff here is genuinely amazing and friendly, always eager to go above and beyond to make sure you are completely satisfied. I often find myself consistently returning to this location whenever I have furniture needs.

Amazing sales woman and supervisors! I can’t thank you guys enough for your excellent service and gracious. ❤️

The manager was terrific . Excellent services at the location!

After furniture shopping for weeks trying to find the right fit, right look furniture (my livingroom is a little smaller) I got a gut feeling to go to the Fort Lauderdale Ashley location. We arrived an hour before closing. The managerJP and Ms Collins expedited the sale of my new living room, dining room and bedroom furniture flawlessly, with all the perks and available discounts, in under an hour! ***I believe because this location is closer to the beach and condos they have a bigger and better selection of sofas and couches made for smaller areas. Either which way or, I highly recommend this Ashley store. Thank You JP!!!

JP did a great job explaining the details of the furniture we were looking for and we found the right piece!

The customer service is very satisfied because Ms Angela Collins very helpful

Staff was nice very helpful and gave me space to look around

Salesman Daniel Burgos helped us find the most comfortable recliner today. He was so polite & respectful as we tried ALL of them to find my hubby's favorite one. Ashley Furniture has been out go to 1st & done sto for past 15 years.

Service in store and delivery was quick and easy. Great team and work love my new couch. Thank you!!

The most incredible customer service. JP was super patient and accommodating. He went above and beyond to make sure that I was fully satisfied with my purchase. The manager Santi was also super accommodating and knowledgeable. I live in West Palm and there is an Ashley furniture near my house but I would rather drive the extra 50 minutes to do business with JP and Santi again. Very happy with the quality of customer service I experienced.

I needed a bed fast and they were able to help me with the type I needed and see if it was in stock and could be delivered too! Coming from out of town and my mother-in-law wanted to help with the move. I didn’t realize she wouldn’t have a bed to sleep, this helped me tremendously!! Thanks Again 🥰

Great experience!! Our salesperson JP was excellent to work with. I will definitely go back to him with anything else we need. He checked on some things we inquired about and got back to us with the info just as he had promised. The delivery went great also. They made the purchase easy and very smooth.

Tania was extremely helpful with my purchase of a bedroom set.

Very friendly sales associate and not too pressing yet provided insightful opinions.

Tania was unbelievable and extremely accommodating. She knew how to ask the right questions and guide us into a couch and chase build that we can’t wait to receive. Ask for Tania. Her name tag should say 5 Star Tania!!!!

Sale-rep Virginia is the best!!! Love the store and the offers I got 100%

The salesman and manger were very accommodating Just hope it all works out

Pleasant and efficient service.

Mr. Tabares was knowledgeable and courteous. Quality furniture and financing was a breeze!

Was approached by a friendly sales woman, Peta-Gaye, when I arrived. When I told her what I was looking for she showed me quite a few options then let me me check them all out with no pressure. She answered all of my numerous questions and was very patient. I'm super excited to get my new furniture

Quick, informative and great service

This store is full of beautiful and trending furniture. When I went in I was just completely shocked on how much stuff there was to choose from. It was my first time shopping for furniture and I was not disappointed. Danny was very helpful and helped me match my living room and dining table to best suit what we were looking for. Definitely going back when it’s time to do the rooms.

Danny help make the process of coming inside the store and finding a bed with mattress and last credit options with delivery.. I was in and out within 1 and half ours.

Very professional, patient and knowledgeable. Thank you Angela!

Great experience! JP was great too!

Great store with a huge inventory! Was taken care of by Tania who was very easy to work with and helped find me my new couch and bed! Top notch service over here and highly recommend

service is great when things are good but they dont stand behind customers when issues come up. Delivery stripped bolts in the bed they brought me leaving a big gap ... then gave a credit on it which was fine, but would not honor it when I returned to use it ... still needing a lot of furniture for my Florida condo but will not be going back.

HA did a great and prompt job helping place my order and delivery from out of state. So far it’s been 5 star service.

Angela was great in the whole process. I am very satisfied.

Great service and salesperson today at the store !

Virginia was amazing to work with! She was helpful, patient, and made the entire buying process easy and enjoyable.Highly recommend asking for her.

Jean Paul was amazing. Very helpful kind and patient. Love my new sofa ! Wonderful delivery! All around great experience.

Miguel & Ansari were very helpful with helping me find the perfect couch for my home!

We purchased a new couch about a month ago and Peta was fantastic. She was very knowledgeable and listened to us! She showed us a few options of what we were looking for (a black modern couch) and knew the answers to all of our questions. Her efficiency is commendable as you usually don’t find this level of customer service anymore. We highly recommend her. Thank you

Excellent costumer service….

Tania was very helpful, showed us several options helping us decide on our purchase! Tania’s dedication and friendly demeanor is a great asset to Ashley Furniture in Ft Lauderdale!

Angela is a wonderful rep for the store. She made my sales experience truly enjoyable; no pressure, informed about her products, friendly, and so professional. I got to meet Sam of the management team who was expert in all his assistance. Definitely a return for future purchases!

They were very helpfull. We described what we were looking for and that's what they showed us and we found the right pieces for us.they both were very nice and helpful.

I'm always impressed with the sales staff. They are never pushy, always helpful, and give you space if you prefer to browse on your own. The selection is nice and the prices are reasonable.

Had a great expierence shopping, founda nice couch at a good price. Danny was very friendly and helpful in guiding us to a good piece and through the sale process. Definitely recommended it, and will be back when I need more furniture!

I had the very best experience at this Ashley! Tania greeted my mom and I at the door! She took us to the section that we requested! We weren’t sure about making a purchase, however Sam came over and not only made our purchase comfortable but he made us feel good about our purchase! Thanks again guys you guy’s rock! The whole team❤️

Great Service! So helpful!

Great customer service love my furniture fit perfectly thank you for helping me figure out how my furniture would fit in my home.

JP was amazing. Understood my need and showed me many options. Highly recommend this store.

The moment I walked in the store I felt a warm welcoming environment. Everyone was happy to help with any questions I had. Thanks to HA and the Ashley Team members.

Excellent experience. Very nice and helpful representative. I would recommend this store without a doubt.

My salesman and manager were so helpful in helping me buy a dining set. Highly recommend Daniel.

Both Sam and Peta were very professional and helpful. Their customer guidance and support were outstanding

Had such a great experience at this store. Tania helped us find exactly what we were looking for without being pushy at all. She had great product knowledge and made the whole process super easy. You can tell she really cares about the customer and wants them to leave happy. Will definitely be coming back!

Tanya and her management team at the Fort Lauderdale location great! The moment we walked in Tanya greeted us with a smile and assured she would take care of us and that’s exactly what she did. The team work at this location is wonderful

Excellent salesman. Took the time and found exactly what I was looking for. Explained everything in detail. Friendly, knowledgeable and courteous.

Yousef was very helpful and took time to try to find us exactly what we were looking for.

J.P. was a great salesman. My sons first experience furniture shopping and he enjoyed the attention we were given.

Nice experience with JP and the Manager Miguel. Both were very helpful and made our furniture shopping experience very pleasant. Thanks guys!

Wonderful experience shopping at Ashley's. H.A. helped me out and he made sure that I felt very comfortable and happy with my purchase! I left with a smile on my face! Not only was the service great, but also all the items the store offered, were beyond beautiful and at a phenomenal price with amazing quality!

This story selling only illusions, merchandise doesn’t stay for long wasting money , I buy a few stuff and I have a bad experience with the all merchandise not recommend at all this store , on the end, you will pay double. I wish to share my Master bedroom picture

Peta was very efficient and knowledgeable.

Tania was great and On point! She reached out via text message or phone call without delays! As well as the staff that helped make everything smooth and easy. Quick and painless! Can’t wait to get our furniture!!! Thank you!

Daniel was wonderful and gave us space and not hovering over us we were very thankful for but when we were ready he was right there to help us and it was quick and easy :-) I highly recommend asking for Daniel when you go to the store!

Angela was fantastic. Informative and patient. Will definitely come see her again.

Tania was so patient, so knowledgeable and helped us find absolutely everything we needed to furnish our new condo. We will be going back to Ashley Furniture to see Tania for any future purchases! She was amazing!

The rep was helpful, but knew when to help and when to pull back and leave us alone. She answered questions completely. I was very satisfied with her service.

They were very friendly and knowledgeable about the furniture as well. It was very easy.

Great customer service from the representative great thanks to Santiago it was a pleasure

Had a great experience. Tania was truly helpful and knowledgeable. Will be shopping at Ashley's again thank you

I had a great experience shopping here thanks to Angela Collin’s. She’s very knowledgeable and loves what she’s doing. She helped us furnish our whole house and made it easy. I would recommend anyone to this store. Marcella the manager was also very helpful and welcoming. We loved both of them and would come back just to shop with them!

Excellent service from peta Gayle Forbes fast efficient and friendly

I had to put one star because there isn’t an option for minus 100. It’s been four days and still no contact has been made to me regarding the Horrific Sales, Poor Delivery, Disgusting Customer Service, Extortion and now we can add ZERO Follow Up to the list. After going to the store and calling another two times, I was told a manager would call me… Still Nothing. Even after reaching out to Andrew Koenig and being told, someone from his team will be looking into the issue and getting back with us, nothing. I guess all of the postings on LinkedIn, are just that, postings without any depth. Ashley’s Furniture / City Furniture are not the only game in town. However, they should be ashamed of themselves for treating a customer for over 25 years in the manner they have. Spend your money elsewhere and get the truth from the sales people instead of them just seeing you as a dollar sign when you walk in the door. Most of all, make sure you are treated as a person and not just a “Drop Off”. Think twice!!! If you wish to make it right or do the right, you can compensate me for my time that I took off from work, gas expense back & forth, empty phone calls and the unneeded aggravation, but most of all, the disrespect!!! Don’t send me any more bogus emails offering your condolences. They mean nothing. Tomorrow the BBB to discuss the Extortion. Until you have an offer of compensation regarding the service you claim to aim for, regarding disrespect, wasted time and plain decency, do not contact me again.

Be sure to ask for Danny Burgos when you visit Ashley! He was incredibly helpful and made the whole experience effortless for me. His knowledge of furniture is impressive, and he’s completely honest and straightforward. Such a great guy! I’m thrilled with my experience and can’t wait to get my new furniture. Thanks, Danny!

I had a good shopping experience in the store. They had some nice options for me and their associate was very helpful. The delivery was great, as well, communicated nicely.

Yoseff and the floor manager were absolutely amazing. No pressure super chill and helpful great sales people.

Angela was absolutely wonderful! She was patient and professional. The store manager was very helpful also.

Horrible experience. Paid for the “premium delivery” for a bed frame, 2 nightstands, and dresser/mirror set. Floors and walls were all damaged on the transport to my bedroom. Vinyl floors were cracked, walls were dented and frame and night stand came with dents on corners. The mirror was delivered late, and the driver even asked if I can come pick it up from the truck even though I paid for premium delivery. I opened a case immediately, but it has been two weeks since I opened the case and no follow up to have someone inspect the damages. I keep getting told I will get a call in 24-48 hours… so now I am forced to consider legal action

Angela was great

Sales staff is knowledgeable and informative without having to ask! I had to leave and come back 3 times in one day for personal reasons and my sales associate was very patient! She also suggested putting a deposit down on an item not in stock to take advantage of a promotion ending that day which saved me $440. Furniture is well made and reasonable. I bought a beautiful bedroom set, a power sectional and the coolest lighted tv stand with a fake fireplace like the one I have in my rv. Can’t wait for delivery!!

The experience was great, and so was Peda in making shopping so easy!

Very smooth process all my needs were attended to and my budget was respected. Angela did an amazing job! Can't wait to get my furniture this Saturday!

My sale person was JP\n I purchased a bed frame.\n JP explained everything that came through with it bed frame.\n Things get broken. Stain or whatever? And a few other things, so I said, okay, so the price was 400 and some dollars for 35, so when I got home, I looked at the invoice. And it was 39 dolsave so I called up and asked about that and it was for anything that was damaged to the sofa or what not so I said. Well I don't want that I don't need that so. JP said well, we gave you your $25 discount, and she gave it to you. Because you were taking the $39. So I said, well, I'd appreciate you taking that $39 off. Because I don't want that. And she said okay. I will talk to my manager and get back. To you never heard back from her very disappointed.

Very helpful service.

Jp was awesome 👌 👏 👍

Was very nice and knowledgeable

Excellent service and very professional.

Angela was really kind and explained in detail everything.

Very nice service. Peta and marchla was very attentive.

Jp was a delight! He was knowledgeable and friendly and made the purchase of my new sectional sofa fun and easy!

We had a wonderful experience working with JP at Ashley. He was incredibly knowledgeable, helpful, patient and all around lovely to work with. Top notch customer service. Everyone should go see JP!!

Bought a bedroom set. Our salesman JP was great getting us in and out quickly.

Danny was wonderful! Highly recommend!

Sales person was extremely helpful and knowledgeable. Showed me the options that matched what I wanted. Big selection.

Sales team very helpful

It was great to shop in your store!!! The gentlemen that helped me was great !!!

(Translated by Google) Very grateful for the attention and good energy, excellent price and very good quality. Thank you 🙏 (Original) Muy agradecida por la atención y buena energía, excelente precio y muy buena calidad. Gracias 🙏

Great attitude wonderful customer service he is a must have assistance from. He is amazing at his job.

Mrs. Peta-Gaye was very helpful, honest and definitely helped us get the right bedroom set. She was patient and took her time answering our questions and didn't rush us.

Best experience. Sam and Peta-Gaye were great associates. They helped my mom and were so nice and knowledgable!! Great experience

As we had just moved to Florida , we needed everything and we were very confused, but thanks to Santi who helped us, we found more than we were looking for in a short time

Before I got to Ashley, I went to multiple other furniture and mattress stores. But, Ashley was the game changer. The biggest difference was Angela! She was absolutely wonderful! Suggestive and patient, very knowledgeable and directed me to exactly what I needed. I didn’t feel pressured or rushed. She walked me around the whole store and pointed out what couches matched my measurements (they were rather small and specific). We explored different mattresses and found the perfect one. Got the best sheets. I just got my first solo apartment after all these years of winging it; so for me Angela made my life so much easier. Delivery was smooth. The guys were quick and efficient. All in all, I am elated I went into Ashley and connected with Angela. Couldn’t ask for a better experience and I would recommend her and Ashley as your first stop if you’re looking to accessorize your home.

JP was AMAZINGGGG! Super kind and incredibly helpful! He convinced me to buy this ugly couch and I’m so happy with it 😊

Very patient with me choosing what I wanted. Explained everything to me..helped me pick out pillows for my new sofa..very professional and extremely helpful. Very positive experience.

Peta was amazing. From her greeting me to closing the sale she was great. Super knowledgeable and friendly without the high pressure. She had me at “hello”. Created a great experience. Kudos!!!

Totally enjoyed my visit!

I had an amazing experience at Ashley Furniture Home Store! From the moment I walked in, Angela Collins was incredibly helpful and knowledgeable about all the merchandise on the floor. She took the time to understand what I needed, guided me to the best options, and made sure I was completely satisfied with my purchases. Not only did she provide top-notch service, but she also helped me save money! I truly appreciate her professionalism, expertise, and friendly attitude. If you’re looking for quality furniture and outstanding customer service, I highly recommend visiting Ashley Furniture Home Store and asking for Angela Collins!

I went to Ashley to look at a Bedroom set.Danny was the sales person helping me he is very knowledgeable of there furniture and mattresses I ended up purchasing a bedroom set and mattress with adjustable base. He helped me with financing as well my experience was very comfortable and I look forward to sleeping on a great mattress and having beautiful furniture to get organized. The sales manager was also helpful . Was a very good experience!

Highly professional. Knowledgeable and very polite gave us superior service. Im really happy my husband and I went to Ashley's store for our furniture. Peta is the best..

I highly recommend Ashley Fort Lauderdale. Great furniture selection & the store representative Angela was very helpful & knowledgeable. I made a great purchase and will be returning in the near future.

Yousef wss amazing. He was patience, professional and honest. He was able to help mix and match pieces to work within my budget.

PETA was wonderful!

Cordial and knowledgeable ,JP was a very good salesperson.

The members of the sales team were perfectly wonderful. Everyone was extremely helpful in helping us make our selection. I would highly recommend this particular Ashley location as I have purchased several items from them over the last several years and each experience has been great. Sincerely, Beth and Memo

Danny was very patient with me as I had to hobble around the store with a cane.

Great service

The service was great 👍 The young lady was very good, and patience with me. As, I changed my choices, and made my decision... Job well done 😃

(Translated by Google) An excellent experience. I have no words to thank Jean Paul Tabares and Manager Manuel for all the help provided, showing a unique service that makes me want to return. My husband and I are delighted with the mattress. Thank you 💝 (Original) Una experiencia excelente. No tengo palabras para agradecer a Jean Paul Tabares y al Manager Manuel por toda la ayuda brindada mostrando un servicio único que dan deseos de regresar. Mi esposo y yo encantados con el colchón. Gracias 💝

We had a fantastic experience at Ashley Home Furniture! Peta was an absolute pleasure to work with—she was knowledgeable, patient, and genuinely helpful throughout the entire process. She took the time to understand what we were looking for and helped us find the perfect couch for our space. The entire buying experience was smooth and stress-free, thanks to her excellent customer service. Highly recommend both Ashley Home Furniture and Peta for anyone looking for quality furniture and great service!

Daniel Burgos was very professional and helpful. Spent more than I wanted to. He made it work for me. Very nice personality.

I had a great experience in-store with Danny, but my delivery and the process of filing a damage claim was beyond frustrating. I paid extra for “premium delivery,” only to receive a bed with damage upon arrival. When the delivery team showed up, I noticed the bed was already unwrapped as it was being taken off the truck. When I asked why, the driver said, “It’s easier for us.” As the bed was loaded into the elevator, I noticed four visible areas of damage. The drivers offered to take it back or suggested I file a claim. I chose to file the claim to avoid further delays. The claims process has been horrendous. Calls are outsourced, and the representatives read from a script, no matter what you ask. I was issued a $100 credit to my card, as I didn’t want a gift card to spend more money in-store after this horrible experience or deal with more inconvenience of having someone coming to my home to “fix” the damages. When I requested to speak to a manager, one got on the phone, sounding half-asleep, only to repeat the same scripted responses. In the end, I paid extra for “premium delivery,” received a damaged bed that makes weird noises, and is already showing signs of wear and it’s only been about two weeks since I have had the bed.

I was greeted right away, sales gentleman was helpful, personable, knowledgeable. Delivery was right on time and delivery mentioned very precise with setting up. Very happy with the service I received

Salesman and manager were fantastic. So helpful, and appreciative of my business. I’d go back there anytime.

Very fast and easy purchase. Salesman was wonderful. When we explained what we wanted he took us to the exact type of furniture. Easiest transaction ever.

All the staff is super friendly -Manny the mgr and Angela our sales gal are super!! Thanks

I had a great experience with my furniture buying. I had the pleasure of working with JP. He is patient, kind and knowledgeable. Not pushy at all. I was originally coming in to see the furniture before I purchased it online but because of his pleasant demeanor and helpfulness I came back with my husband to purchase in store. With the great customer service that I received I will remain a loyal customer. S. Eluett

I had a great experience at Ashley purchasing my new furniture.The employees were excellent very friendly and helpful

Very helpful sales person

Manuel was very detailed and took care of me.

(Translated by Google) Marseille was wonderful (Original) Marselha was wonderful

Great customer service, friendly, patience, knowledgeable of their occupation, and helpful

I was not determined to buy furniture on the day I went to the store, but Santiago was such an amazing person that I decided to buy everything that I liked from the store. The manager Mariana was pretty incredible too.

From the moment I was greeted at the door I was treated warmly and professionally. The sales agent I met was JP Tabares. JP was very knowledgeable and listened to my needs. My experience today was stellar and above bar. Even the manager Sam took time to meet and greet me too. I recommend this store wholeheartedly. The store is beautifully decorated and their products are designed with care. I can’t say enough good things of how I was treated. JP and Sam are great ambassadors for Ashley Furniture. Thank you gentlemen you both made my day memorable. I definitely made a great decision with my purchase and JP made it a seamless experience. I can’t wait for my new bed!

JP Tabares was wonderful, very patient and explained product well!

Everything was great with jp

jP was the best employee very kind patient and very professional. He was very in tune with our needs you must shop here ask for JP!

Santiago and Manuel were extremely accommodating. They were very patient and helped me find exactly what I needed on my several visits to the store on Federal Highway. They did not try to oversell me and they also helped me get a clearance floor sale item delivered to my home. I will purchase future furniture needs from this store and I recommend them.

Santiago was so nice and super helpful. He really worked hard to get me what I needed with the most affordable payment options. Huge selection to choose from too.

Manuel Z did a great job explaining the delivery and added insurance we purchased on the furniture we ordered. He made it quick and easy!

Our furniture arrived 2 weeks earlier than expected and we are delighted. The delivery guys were friendly and put it together perfectly. This was a pleasant experience and our furniture is beautiful.

I went in today because I saw some bar stools online New Year's Day. I wanted to see, feel and sit in one. Danny was super helpful as I was undecided between two similar chairs. He was very warm, welcoming, and communicated well. His professionalism, knowledge, and expertise was the reason I could not walk out without the bar stools. Danny definitely did his due diligence of looking up different chair options, looking at the table I have, and reading the details of the chairs I was interested in. I am very pleased with my visit today. Thank you, Mr. Burgos!

JP Tabares and Marselha helped my husband and I furnish our entire condo with amazing recommendations, attention to detail, and patience as we changed our minds multiple times. Looking forward to our new pieces and very thankful for their help.

Have to call out JP Tabares for his fantastic help. Ended up purchasing a couple of full rooms for our new place after looking around the store for a good bit with JP. Incredibly easy experience buying furniture. If you go in, ask for him!

The communiction throughout the purchase and delivery was excellent! On time and on on schedule!

My experience was pleasant. The sales agent was patient and understanding.

Inventory is plentiful, sales prices were good, sales people were respectful & didn't hover. Entire process was a positive experience.

It was a very nice buy ,the seller was very helpful and polite

Great overall experience

JP helped me navigate the store and all of the options available. After going in not know what I wanted he helped me narrow down and figure out exactly what I needed.

I left my tempurpedic pillow at home, and after being told by a competitor that I'd have to have one delivered in a few days, I decided to give Ashley Furniture a call. I should've just started with them. The sales representative JP was extremely quick with providing me two solutions to my problem. I walked out with a new Tempurpedic Breeze pillow and am ready for a good nights rest. 10/10 customer service from JP and the staff at Fort Lauderdale Ashley Furniture.

I really put my wonderful salesperson Pita through the ringer. I had so many questions and she took her time and answered them all. I love Ashley ❤️

Santiago was great. He sold the couch to me with out making it feeling he was selling me. Really listened to what I needed and he facilitated the best options. As someone who has a background in sales, I believe he deserves a raise!

(Translated by Google) Thank you, I had a pleasant time going to the Fort Lauderdale store...the lady who helped me alone spoke English...and I don't speak it but she was so kind and tried a lot to help me...very grateful... I felt very good (Original) Gracias pase un rato agradable al ir a la tienda de fort lauderdale...la señora que me atendió solo.hablaba ingles...y yo no lo hablo pero fue tan amable y trato mucho para ente darme..muy agradecida...me.senti muy bien

JP was so helpful and quick! He had a positive attitude all around and made the whole experience flawless and enjoyable.

JP was phenomenal. I didn’t think we were going to have so much fun buying furniture. His efficient, yet lighthearted demeanor was perfect. We didn’t feel pressured to buy, and he walked us through the whole showroom. Hands down recommend going to see him! We walked out with a whole dining set, living room set and accessories for the new sets.

JP was awesome, he was very helpful and helped us with everything. He took the time to look with us through everything in the store and was extremely helpful, would come back again!

Cassandra was great , she did not hover over us, and was not pushy

I have made several purchase at this store over the years and would still go back to this store. Unfortunately, I moved 4 hours away and if they would ship my stuff here, I would drive 4 hours to make the purchase. #1 store. Shop here and ask for Manny. Wish he was in Ocala.

Great service appreciated letting me visit complete store by myself to décide. Prompt delivery.

This is one of the best furniture stores in N Federal Highway, which is saying something because there's a lot! There are so many different styles, everything is so well organized, and prices are very reasonable. We were assisted by JP, who was AMAZING!! He was so kind, funny, honest, and helpful! Highly recommend asking for him if you're in the store. :D

Sebastian was great. Very helpful and professional. Good Black Friday deals!

Great customer service awesome displays

Sebastian was knowledgeable on our purchase

I had a very pleasant experience with Ashley we bought a recliner we checked it out I was happy the price was okay and it was very nice I just came from City Furniture out of the Sawgrass then people were not nice and they were rude and they pissed me off so Ashley's is the place to go thank you again the cell phone was great

Excellent customer service

I am a repeat customer because of the quality and customer service combined. You just can’t expect more.

Every experience with Chris at Ashley furniture has been amazing! He's so helpful and awesome. Above and beyond as always. You can't go wrong with them at all. A+ service all the time! Such a pleasure to work with.

A seamless, non aggressive experience. JP was a delight to have be a part of the experience. Helpful without being obtrusive.

Sales representative "Peta" was wonderful!!! She is very friendly, knowledgeable, and professional. Peta represents your company very well. I can't say enough good things about her Thank you Peta!

Great experience with the sales professional

5 stars - special thank you to Tania - very helpful and accommodating. A consummate professional.

Jp was great and very helpful so far a great experience

Horrible and dangerous for my health. I order the bed that’s looks very nice in the store, bring in my home and the bed smells toxic, very bad that I was sick and got to the hospital ,after Talking to the manager that make a appointment to come the professional person to check .The person check and give a report that’s the fabric headband was toxic and did the atmosphere that you can not breathe even I had open the window all the time. We call the store and they did not want to give the money back, they didn’t wanted to get back the bed . After a lot hours in the phone they decided to come and take back the bed, to return the money back. do you now why? because was so dangerous for the health, the toxic product can kill everyone who is in the room.In another situation you never get the money back.

Happy with our new sectional purchase Daniel was amazing, attentive and professional. He made us feel comfortable and confident with our purchase!

Sebastian was a very good salesperson he helped us out tremendously and I would recommend anyone who needing new furniture to go they help you out so much

Sam is the best!!! He showed me excellent customer service and showed me exactly what I was looking for. He went above and beyond to make sure I was happy and satisfied with my purchase. Sam also took the time to give me many options that would fit my style as well as my budget. If you are looking for quality funiture, great sales, and excellent customer service Ashley Store is the place to come.

I had an excellent experience with Manuel. I told him what I was looking for and he did his best to help me find the perfect fit.

Angela is so very knowledgeable and extremely helpful. The entire staff are awesome!!

Marcelha and Nick were awesome. Very helpful and knowledgeable. Great personalities. Love Ashley Furniture and they definitely make you feel welcomed. Thank you for a great experience.

Great store experience. Our showroom sales associate Sabastian was the best.

Angela, was the best sales person i have ever had! Her manager Sam was so easy to talk to The whole experience was a pleasure Angela was so great she sold me a mattress And a frame that moves up down and can pair up with your TV I am not a person that you can talk into buying More but Angela is the best

Our salesperson Peta was Amazing!

I had a great experience the person that helped me was great she was friendly and kind she made me feel like family and very helpful with very thing we needed TY for having a great staff Peta is a great help

Ashelys did end up taking the couch section and allowing me to get a table with the amount. But im still not fully satisfied because of the time I had to put on to get it resolved. Just read your fine print and be cautious obviously there first priority is buisness not customer service. I appreciate the gesture so im updating my stars. Horrible ...do not go our purchase!!! I got my delivery in 2 section when I get the second half my sectional didn't fit. I tried to CALL TO return an unused section of the sectional and told I was unable to. Asked for manager and was told Sanika Golden was not available for calls. I said till when and the representative Cristian didn't know I asked to be placed on hold to wait. I don't suggest purchasing anything from here. They have a no return policy even though the website says different. They will not work with you and they are not helpful. Take you business else where!!

Peta and Marselha were wonderful. Helped me find a new bed a get it delivered and set up next day <3

Customer service was exceptional!

Ângela the sales lady was very patient and helpful

Santiago Villado was extremely knowledgeable and listened to my daughter and myself on my wants and needs in a sofa. He asked for pictures of the chairs we have now so that he could help color coordinate them. It’s all coming today, sofa and a rug and I’m very excited. We haven’t had a new sofa in many years so I hope this one holds up as well as our last one.

Very knowledgeable staff and super helpful! A great experience. Thank you!

Our sales person, Santiago was excellent! Courteous , professional and very helpful. Furniture was delivered on time. Thank you for making this an excellent experience.

Peta was exceptional….highly recommended.

The delivery was awesome, the showroom was so helpful and everything looks amazing. Thank you Ashley Furniture!

From my entrance to Ashley's this morning, I was met with professionalism, courtesy and friendliness. The store Manger was simply awesome to my friend and I. He ultimately turned us over to another associate as he continued on to other business . Manuel our sales associate was just as courteous, professional and helpful as his manager. These gentleman are a credit to your company and they are to be commented. It was a pleasure doing business with them. Have a blessed day 🙏.

Excellent service

Great Store experience. Mikayla is excellent and very professional, polite but not pushy. My furniture will be here in three days. She is moving to the Boca store and I’ve promised her that I wil travel there specifically for her for my next furniture purchase which will be in November.

Excellent service from the moment you step in the door, no hassling and asking for what you’re looking for… Mikayla gave us complete leisure to browse the showroom a get a sense to find something we were looking for. Worked with us to get the ideal configuration we wanted. 5/5 experience would recommend.

I am only giving 3 stars due to delivery. My sales agent PETA was great and apologize if this reflects her score. My delivery was suppose to take place between 3-6 . I received a phone call and text message at 415 stating crew will be arriving in 15 min. It is currently 610no one has showed or responded back to my messages as for an update. I guess this what you get for paying Premium delivery of $292.00 Update 10/17 After 2 additional deliveries. I finally received my all furniture. On the second delivery , driver left garbage in my elevator. Called City/Ashley furniture to get refund of Premium delivery service of 292.00. Aske to speak to supervisor today after 35 min Lesste tells me supervisor is not available and I can receive a call back with in 24 hours. I told this was joke. Current still on hold after 43 min still no supervisor. Forgot to mention I was to get a call back fro 2 different store manages. Still waiting on a call from both of them.

Good customer service. Pay attention to your request.

Manuel gave such an excellent service, quick and efficient. The delivery service was fantastic. Very pleased with my new furniture & most of all the service. Thank you

Rose ,Danny and the whole staff were very helpful and explained all I needed to find. Showed patience as we returned numerous time b/4 our sekection

Low pressure shopping experience- arrived and met with our rep who said he would be around if we needed him. Wandered around, Found a great bedroom set and he reappeared to help us complete a purchase and arrange a delivery!

Excellent customer care by Danny! Knowledgable & personable! 10/10 would highly recommend!

Sebastian was the freaking best I have been looking for a couch for weeks and he was so pleasurable and so relax provided all info he listened to what I wanted and did everything he could find me what I wanted and not pushy at all just really seemed like he cared to help me get exactly what I wanted and that’s very rare in these types of situation with sales reps that are normal pushy and make you uncomfortable I felt comfortable to tell him what I could afford and could not and I felt he wanted more information from me with all his questions to make sure I get what I want instead of trying to use that info to sell me. He built Rapport on accident and we were having such a great time finding me my dream couch I found it and I bought it and I will go back to him for the rest of my furniture I highly suggest when you go to ask for Sebastian and if he is busy wait for him you will not regret AMAZING experience 1000 stars!!!! You the man Sebastian thanks again and see you in a few weeks for my bed etc!

I am very satisfied with Ashley Furniture's service. From the first visit they took excellent care of us. Sebastian helped us find our sofa. It took us a week to make a decision, and during that time, he was always present and attentive to any needs we had. He is an excellent employee! I received my sofa this weekend in perfect condition. The delivery process was also super convenient and organized.

Thanks to Sebastian Paredes and Sam Bouie, they served us very patiently helping us select the furniture we needed!!!! Prices are very good, also they gave us gifts for the decoration ass you see in pictures ! Come here and save money purchasing modern furniture you won't regret it !!!

Good experience. Fast and easy transaction. Mikayla was very helpful.

It was great

Peta Forbes was the best, half the reason I bought the couch. Told her what I needed and she made it happen seamlessly ! Going back to her any time I need a piece of furniture

Very poor quality furniture for the price. Don’t let the delivery and installation guys rush out, look over everything. They definitely are going to make a mistake and there will be a defect or damage in your new cheap furniture. If you do not mention it then, you have no claim to anything. They will say you should have got the protection plan, which is a huge rip-off, and it doesn’t really cover anything. The sales team was great though, they are the only reason i gave 2 stars.

Great experience here purchasing furniture for my new apartment. Sam the floor manager is great and I was so pleased to be set up with Danny, who is more than a salesman, he is now a friend. Very knowledgeable about the furniture line and bedding. Never slept better! Come see the team and get furnished!

Excellent service. professional representatives. Very satisfied.

We had a wonderful salesperson named Mikayla who made our shopping experience very pleasant. She answered all of our questions and gave us alternative choices when we couldn't find exactly what we wanted. Ashley furniture is lucky to have an employee like Mikayla!

Very knowledgeable, helpful and polite...

Manny was wonderful. He gave lots of information to choose the right pillow for me…I’m so excited to try out my new Tempur-Pedic pillow.

Our sales associate was very friendly and professional. He helped us select great art work for our home.

My experience here was wonderful. The associate I worked (sadly do not remember her name) with did everything in her power to find us the right size furniture we needed for our new home. She gave us advice and helped us decide what would look amazing!! Would recommend and would go there again!

PETA is amazing. Very helpful, knowledgeable and efficient. Made our experience very easy and time effective.

Angela is amazing! She assisted me with designing my living room. Great customer service!

Daniel Burgos was an excellent associate. He was very kind and patient while assisting my family and I with our purchase. His expertise allowed us to feel comfortable in our purchase decision.

Manuel was the BEST at helping me decide on a bedroom set & mattress. 😊

Makayla is a super special asset to your company. Not a pushy sales lady but a warm and knowledgeable employee. I completed my order over the phone the next day and she gave all of the instructions required to complete my sale and delivery. She made me feel like I wanted to shop there again. Thanks Makayla you rock.

Excellent salesperson. Knowledgeable and helpful.

Great service and lots options. Santiago was great and very helpful. 👏🏼😃

Mikayla was amazing. I appreciate how kind and generous she was with each visit to the store. Thank you for making my experience with buying my first pieces of furniture ever AMAZING!!! ❤️

Sebastian & Marselha were very helpful and patient with my 92 year old Mother who tends to be difficult. Thank you !!

It’s been a minute since Ive gone into a store to even look, let alone buy furniture. I expected to take a look around and then buy the item online myself when it fit my schedule. I anticipated being swarmed by sales associates and so I was armed with my “I just want to look around” answer but all my preparation did no good because I didnt need to use it. Not only is the showroom well put together and welcoming, the “sales” team was even better. The store manager came over and introduced himself, shook my hand, and told me what I should be expecting from his team - No one followed me around waiting to be called on (unless I wanted them to) which was a breath of fresh air and instead I had someone who was assigned to me to nake sure I was good - Mikayla! Mikayla is amazing. Not only is her positivity infectious, she anticipates your question and seems to always be a step ahead so that before you even know what your next question is, she answers it and has examples and alternate options ready to show you. She listens to what you want/ need, shes real with you when it comes down to something working or not, she gives you options, not obstacles, and shes fun to even be around. She made shopping for a sofa, dare I say, fun! From my entrance, to my exit and to my purchase being delivered next Saturday, the Ashley Team made this easy and exciting. I am excited about a couch…! But it wouldnt have been memorable without Mikayla! Thank you for being the best part of my couch shopping experience!!!

This was our 3 stop at furniture stores but here, they had everything we were looking for at much better quality. Our salesperson Peta was incredible, a rockstar !!

Staff was very friendly and helpful. They were also very knowledgeable about their products.

(Translated by Google) Excellent attention. Cordiality, advice and professionalism (Original) Excelente atención. Cordialidad , asesoramiento y profesionalidad

Sebastian was Excellent! He was extremely helpful and knowledgeable. He gave us space to experience the inventory on the floor but was always right there when we needed him. Truly a pleasant experience. People like Sebastian make it a pleasure to walk into a Retail store. 5 Stars!

Sebastian and Sam were very helpful in helping us pick out our new mattress and bedroom set! Thank you!

Wanted to get a dresser that day. Danny helped us find a floor model for a great price and got us connected up with a great delivery service. Friendly, helpful, and knowledgeable people at this store.

Employees were very helpful and I appreciate the system that Ashley has set up for crediting people who have warranties and don’t utilize it.

Sales associate Sebastian & store manager Sam both went above & beyond to assist me during my sleeper sofa purchase. Even my kitty is 😊

Great service. Walked in the store completely clueless and Santiago spent hours with me helping pick out what was best for me and below my budget. Can't thank him enough.

Danny B. was amazing. Very helpful and friendly and professional.

Superb customer service by Mikayla! Delivery guys were also great - on time and fast assembling furniture. 5 Stars all aound! Thank you!

Danny was a gracious host. He was very patient and pleasant while my wife and I looked at multiple sofas. Very low pressure and a joy to do business with. I recommend Ashley for price, availability, and their wonderful sales staff.

DO NOT BUY FROM HERE! This is not an Ashley Furniture store. This is City Furniture who bought Ashley locations in South Florida. They use the Ashley name to sell their cheaply made furniture with a no refund policy that is not mentioned until you receive delivery. Delivery company was awful and unprofessional. Exchange process was just as frustrating as they scheduled it several times and blamed “system errors” when you wait around ALL day and no one arrives. If I could give zero stars I would so they don’t get credit for a 1 star review. I have purchased many times from Ashely Furniture in the past and have never had any of these issues and it’s a shame City Furniture is being allowed to ruin their reputation by using their name. SALES PEOPLE ARE LIARS AS WELL!! Don’t buy from City Furniture or the Ashley stores they have purchased.

Service was great very helpful I would recommend this location

I continue to be blown away at price, service, and services offered by Ashley furniture. They really are a one stop shop for all home interior furniture needs.

Awesome place and people, great customer service made it easy to find what I was looking for

Sebastian was very helpful and patient. Very courteous and personable. Thank you.

The salespeople were outstanding . We found just what we wanted at a great price.

Staff had exceptional customer service especially the manager as well Santi. I 1000% recommend them and will be purchasing again

Excellent. My sales representative was Tia Baker and she did an excellent job assisting me.

Angela was very helpful and friendly. 10 out of 10 experience for me.

Santiago was excellent and very informative. Helped me find the perfect mattress for my type of comfort.

My shopping experience at Ashley furniture was great! Manuel, the sales person was super helpful and friendly and patiently answered all my questions about the bedroom furniture and couch I was interested in. I’ll definitely be back at Ashley when I’m ready to buy a dining room set!

Manny was great!

I have been a customer of Ashly furniture for a few years and customer service is always good but this time it was amazing. Sebastian’s knowledge and expertise blew me away. I simply wanted a comfortable sofa and he found me the best sectional! He knew how it was built and the materials used. I can say his customer service skills were superb. He had patience as I was a bit difficult. I highly recommend this store location in federal highway and Fort Lauderdale. Ask for Sebastian you will not be disappointed and you will leave happy. Thank you Sebastian for making my shopping experience a great one !

I visited the Ashley Homestore in Fort Lauderdale yesterday. I found a wide range of lovely and reasonably priced furniture, and pleasant, willing and patient staff. I can't comment on the delivery experience yet.

The sales team at Ashley furniture Fort Lauderdale are awesome and truly help you with your needs not over sell you

My experience at Ashley furniture has always been so great. My first time there Santiago treated me so well. I wanted a bedroom set and He was so very patient, knowledgeable, and overall just so easy to work with. I came back a second time BECAUSE of him and am now getting a dining room set. overall, 10/10 experiences.

They took their time to explain the different options and prices and worked with our budget

Wonderful service

Sales personnel are very helpful, patient, and friendly. Willing to spend as much time as necessary with you and no sales pressure at all. Quite a delightful and refreshing experience.

Awesome. Love Tia. So helpful and patient. Would definitely have her help me again. Would go back to this store just because of her.

Mikayla was very helpful and nice to me an greeted me at the door and was a big help finding a queen size mattress she's very good salesperson and I want to thank her very much

Salesman Santiago is amazing. He helped me with every item I needed. He was professional and helpful and very courteous.

Amazing Experience Friendly and very helpful Highly recommend

Went to Ashley to find a love seat. Didn't find what I was looking for. My sales rep. Manuel said there was a sale going on for mattresses which I also needed. My next scheduled stop was a mattress store so I was like why not look. I found a perfect mattress at the right price and Manuel guided me through the process and was not pushy but very friendly and helpful on the pros and cons

Our sales representative, Sebastian Paredes was a real Professional. My wife and I were greeted warmly upon entering and appreciated Mr Paredes’ attentiveness, from our initial browsing through the final sales. He is truly an asset to the Ashley family and brand!!

Sebastian was great! Not hounding us but there when we had questions. Explained everything in detail. It was a pleasant experience. Will return in the future😀

Sebastian was so kind, knowledgeable, and friendly! It was such a pleasure to shop with him! Thank you for all of your help!

Great service and selection

Great shopping experience for outdoor patio furniture. Manuel Zuluaga was the perfect sales representative, making the whole process very efficient. Given that I was short for time, I could not have asked for more.

Oh my goodness I was so happy 😀 with the service Mrs Angela Co was given she explain everything to the bottom from the top I will come to Ashley anytime any body who go there ask for her to see if I liar 🤥 Thank again Mrs Angela for the service

Great customer service by Pete gaye

Weather the sales manager and a new sales person in training helped me. They were both delightful to work with. They made it fun to spend my money. I would’ve rated this a five star, but for one exception. The corporate policy for placing a special order is lengthy and complicated. No reflection upon the store personnel, but the corporate entities that be really need to re-examine their policy and make it an easier and speedier process for both the customer and personnel.

I wish I could give Ashley Furniture Store and City Furniture Delivery service 0 stars. First, when we’re in the store we looked at many bedroom sets. Our salesperson was very attentive and listened to our needs. We were only interested in bedroom sets we could get delivered completely. We picked out 2 sets that were to be delivered on Tuesday. Sounded great as we were sleeping on air mattresses. As it turned out, on Tuesday the delivery guy called to make sure I knew both bedrooms were incomplete. It turns out our bed would not have a frame until October 😭 and the other bedroom set was missing both night stands and the chest of drawers until August. (It’s the middle of June.) I refused delivery until I could talk to my salesperson. Of course, Ashley blamed the mix up on a “computer glitch”. They offered a loaner frame to use until October and a $200 credit for our trouble. In the end, we decided to take delivery with the understanding that Ashley would take back the furniture if all the pieces were not delivered as promised with a full refund. Well when the delivery got to the house not only was the bed frame missing but also the headboard. So the footboard and box springs were placed in a tiny one car garage. As the rest of the furniture was being taken to the bedrooms, the delivery men left black marks and sweat stains all over the white walls. We will have to repaint the walls. 😩. As it turns out, we were given a queen box springs for our king size mattress. Supposedly sometime today, I am supposed to be getting the correct box spring. My whole experience with Ashley was a disaster. If you are thinking about buying furniture from them…go somewhere else! You will get empty promises and your walls all messed up. I would never recommend this business to anyone!

I am loving my bedroom set. So happy I chose you guys. Ms.Blake thank you 🥰 also I slept like a Newborn baby. And spelled new. I am a happy customer. Thanks again.

We worked with Santiago, and he was great. Santiago was very helpful had creative ideas and we were thankful to have met him.

(Translated by Google) It was an excellent experience, they treated me great (Original) Fue una excelente experiencia me trataron genial

Wry personalized service!!

I walked in the store and was greeted by Santiago Villada, in an extremely polite and friendly way. He helped me a lot with my purchasing and I'm very satisfied with his service. The store is well organized, clean and the entire staff is very friendly. This is my second experience at this store and I will come back again.

I called the Ft Lauderdale location about my unused warranty/protection plan for a previous purchase. When you have an unused warranty/protection plan, that amount will be returned to you as a store credit. So I spoke to Santiago, the store manager, after looking up my account, told me I can come in to use my credit. When I arrived at the store Santi went back into my account and said he made a mistake over the phone and it was expired, but he’ll honor it because of our conversation. I appreciated it but didn’t find a piece of furniture I like to purchase so I chose a memory foam pillow. But then Santi sat me down and said he apologize but can’t honor it because the code isn’t appearing on his device, which sounded instantly convenient. I was very disappointed, he told me false information to get me into the store and when I didn’t buy something worth his commission he made an excuse to get rid of me. I realized how in store furniture shopping isn’t the same anymore. I decided to shop online for what I was looking for, though it’s not a new concept but it’s definitely one that going to eventually put more storefront out of business because they still operate with their old salesman techniques.

Love our new table bought from Ashley’s! Service was great and delivery was also excellent! Will buy from again.

Christina was an excellent sales lady. She was very helpful and very professional.

Everyone was very friendly and helpful! Purchasing was very easy and excited to receive our new sofa!

Great service, Manuel was very friendly and helpful! I was able to get exactly what i wanted.

Sales Associate Mikayla was really helpful and gave me my space to look around. I am really happy with my purchase and the customer service provided.

I had a wonderful experience, my salesgirl was the best. She knew her stuff. Thank you Blake

I had an amazing time in Ashley the other day. I only went for a rug ended up buying a whole new couch set and the store representative that helped me.MIA was very Relatable and friendly and caring and not pushy at all to try to get a sale she just kinda let me talk myself into it lol… I loved my experience ❤️

Santiago has been very helpful. We live out of state and he has been great helping us furnish our new condo.