Ashley Store Fort Lauderdale, FL (Oakland Park)

Very professional and knowledgeable Salesman

Danny was beyond helpful, very friendly, personable, dressed nice and had a smile on his face the whole time. Such a pleasure to be part of the Ashley family now

great customer service

Very simple process. Found the sofa online was even better in person. Thank you Danny

Our Salesperson, Angela was amazing. We had a great experience at this store and will be back.

Very pleasant and wonderful help

JP was amazing with customer service and helping us make the right decisions. We chose the perfect dinning set and living room set. JP was very knowledgeable on the quality of materials.

JP was one of the best to ever helped us, he was very patient and knowledgeable.

The staff was excellent. Everyone that we spoke with was pleasant and knowledgeable regarding any product we asked about. I would shop there again.

Great experience, Dan is very professional & knowledgeable

Alisa was the sales person it took a couple of weeks for her to close the deal? I loved her audacity to continue to reach out to me without being overwhelming. She was a lady doing the entire process and she is the reason I bought the bed that I bought the entire staff was very professional and when I spent more than I wanted to, I still left with a good feeling in my belly

You have a beautiful Display of Furniture. Your Representative Daniel is very Professional, Respectful and Very knowledgeable on all your products. He speaks clearly and answers all of our needed questions.

Great service from JP. Very helpful with what we were looking for.

JP was very helpful, knowledgeable, and pleasant. Will definitely be back!

Peta-gaye Forbes was unfortunately my sales representative. She didn’t want to be bothered from the start, I asked for another sales representative because she was on the phone and I was told she would be a few minutes which ended up being about 20 minutes. She didn’t handle my paperwork correctly which caused unnecessary problems. She’s rude and incompetent. The delivery driver was rude and late . I finally got my order delivered after speaking with the manager Miguel . I had plans on buying more furniture from the store but decided it’s best to spend my money where I’m respected. Avoid this place if you are American the discrimination is very open. If I could give zero stars I would have. Thank you for your rudeness and horrible customer service. The next furniture store I go to will also thank you because I don’t window shop when I walk in the store I’m there to spend money!!!

Had an amazing shopping experience with company!! This is a 10/10

Such a pleasant experience at this location. I was immediately greeted by the manager on duty. I was then matched with Elisa for my purchase. She was amazing! She was very affirming during the transaction and listens to your needs and make suggestions. She also makes follow up calls to make sure delivery goes well. Loving my furniture and choosing what matched my home life was important and she did just that!

Awesome experience with Ashley. My sales rep JeanPaul was fantastic - he helped me to get identify the perfect sofa to match the dimensions, style and comfort level I needed. He was patient, kind and very knowledgeable. I can’t wait to recieve my delivery!

Tatiana and H.A were wonderful. I went in looking for 1 thing and I ended up buying like 3. There’s quality furniture here and a big selection with great prices. I definitely recommend

Dany and Tatiana help me, they are amazing!!!!

Beautiful furniture, Tania Pantelides was a great sales woman. The financing was easy. Can’t wait to get the furniture on Tuesday.

Danny was so helpful in helping me decorate my first apartment. He went above and beyond! I will be back for my future purchases

Sales lady was very nice in and out of there fast made buying easy

Had a great experience at Ashley Furniture! The showroom had beautiful, stylish options and the staff was helpful without being pushy. Delivery was fast and everything arrived in perfect condition. My home looks amazing—quality and comfort at a great price! Highly recommend! The managers were amazing as well !!

Misleading Info and a Credit Mess This is my second purchase from Ashley—and unbelievably, both times I was told the wrong first payment date. The first time, I trusted the sales associate, paid everything on time (or so I thought), only to find out I missed the last month and was slapped with a fee. I felt completely blindsided. The second time? Same mistake again. Luckily, I double-checked with the bank before it cost me more. But here’s where it gets even more frustrating: I already had an Ashley credit card with enough credit—but instead of using it, they opened a whole new account under City Furniture without telling me. I had no idea I wasn’t even technically buying from Ashley. To make things worse, the manager wrote down the wrong account number, and it took multiple frustrating calls to figure out what was going on. They also heavily push a “service guarantee”—you pay $100 for coverage, and if you don’t use it, they promise to “give it back.” What they don’t tell you is that the refund isn’t real money—it’s store credit that can only be used at Ashley, and it expires quickly if you don’t use it. The lack of transparency is shocking. Customers deserve clear, honest information—not surprises that could damage your finances.

The worst customer service

Outstanding service

Rep Danny Burgos was absolutely amazing. He made shopping at Ashley a very great experience. I will definitely be looking forward to another purchase.

The customer service representatives were so helpful, friendly and they understood exactly what I need to purchase. This is my first experience with Ashley and like the saying goes,"First impression lasts!" This will be my store when i need to! Thank you Regina🙏🙏🙏

I went to Ashley to look for a couch, Peta was very helpful and knowledgeable. Ashley has a wide variety of furniture and accessories. Thank you Peta, for all your help.

JP was super helpful when I came in looking for a couch and bedroom set. He was very friendly and made the whole process easy. Highly recommend working with them

Great selection, very modern designs that you don't usually see in an Ashley store.

AH Great Associate the transaction was smoothly done ✔️

Very pleasant, informative staff. Great quality furniture

Sales Rep Danny Burgos went above and beyond in helping me choose and make sure a sectional sofa was right for me. I had an extremely bad experience with City Furniture and was apprehensive about Ashley finding out it was part of the same family. By Danny's care, actions, and follow-up he removed all doubt I was in the right place. Highly recommend Danny and the Fed Hwy Ashley for all your home store needs!

ant to take a moment to recognize one of your sales associates, Jean-Paul, for his outstanding service. He truly went above and beyond. I initially called to inquire about modular sectionals, and he patiently listed several options while I looked them up on the website. He encouraged me to visit the store to see them in person, and even though he was leaving for the day, he made sure his manager would assist me when I arrived. When I visited, I looked at the couch I had in mind but didn’t love it. Instead, I fell in love with the Elissa Court sectional. Unfortunately, I was told it was on backorder and wouldn’t be available until the end of the month. Later, while chatting with a friend, I found out she had just purchased the same couch from the Sawgrass location and had it delivered the next day. I called Jean-Paul to ask about it, and to my surprise, he called me back shortly after to let me know the backordered piece was now in stock—and that I could have my new couch this upcoming week! Although I live nearby, it was pouring rain, and I didn’t want to take my 4-year-old out in the bad weather. Jean-Paul kindly offered to handle everything over the phone. He was honest, attentive, personable, and respectful throughout the entire process. When I told him I was hesitant about making the purchase due to the wait time, he never pressured me or tried to upsell—he just genuinely wanted to help. Thank you, Jean-Paul, for making this such a smooth and positive experience!

My wife and I had a great pleasure being served by Mr. Santiago Villada. His professionalism and courtesy truly impressed us. We already left our positive feedback to the store manager in person and wish Santiago outstanding career achievements. Thank you!

Our experience with Dani was awesome, super professional, correct and a gentleman 5 stars for him!!!!

Virginia the best associate Nice personality, gave us all the information we needed. Thank you Virginia for making our visit so easy and fun.

The store is beautiful. Good service. Virginia, who helped me, was super friendly and attentive.

Customer service was excellent.

Virginia was exremely professional and awesome in assisting with furnishing my living room. Highly recommend!

Great experience. Elisa was such an amazing help

One of my absolutely favorite places to shop for furniture! The staff here is genuinely amazing and friendly, always eager to go above and beyond to make sure you are completely satisfied. I often find myself consistently returning to this location whenever I have furniture needs.

Amazing sales woman and supervisors! I can’t thank you guys enough for your excellent service and gracious. ❤️

The manager was terrific . Excellent services at the location!

After furniture shopping for weeks trying to find the right fit, right look furniture (my livingroom is a little smaller) I got a gut feeling to go to the Fort Lauderdale Ashley location. We arrived an hour before closing. The managerJP and Ms Collins expedited the sale of my new living room, dining room and bedroom furniture flawlessly, with all the perks and available discounts, in under an hour! ***I believe because this location is closer to the beach and condos they have a bigger and better selection of sofas and couches made for smaller areas. Either which way or, I highly recommend this Ashley store. Thank You JP!!!

JP did a great job explaining the details of the furniture we were looking for and we found the right piece!

The customer service is very satisfied because Ms Angela Collins very helpful

Staff was nice very helpful and gave me space to look around

Salesman Daniel Burgos helped us find the most comfortable recliner today. He was so polite & respectful as we tried ALL of them to find my hubby's favorite one. Ashley Furniture has been out go to 1st & done sto for past 15 years.

Service in store and delivery was quick and easy. Great team and work love my new couch. Thank you!!

The most incredible customer service. JP was super patient and accommodating. He went above and beyond to make sure that I was fully satisfied with my purchase. The manager Santi was also super accommodating and knowledgeable. I live in West Palm and there is an Ashley furniture near my house but I would rather drive the extra 50 minutes to do business with JP and Santi again. Very happy with the quality of customer service I experienced.

I needed a bed fast and they were able to help me with the type I needed and see if it was in stock and could be delivered too! Coming from out of town and my mother-in-law wanted to help with the move. I didn’t realize she wouldn’t have a bed to sleep, this helped me tremendously!! Thanks Again 🥰

Great experience!! Our salesperson JP was excellent to work with. I will definitely go back to him with anything else we need. He checked on some things we inquired about and got back to us with the info just as he had promised. The delivery went great also. They made the purchase easy and very smooth.

Tania was extremely helpful with my purchase of a bedroom set.

Very friendly sales associate and not too pressing yet provided insightful opinions.

Tania was unbelievable and extremely accommodating. She knew how to ask the right questions and guide us into a couch and chase build that we can’t wait to receive. Ask for Tania. Her name tag should say 5 Star Tania!!!!

Sale-rep Virginia is the best!!! Love the store and the offers I got 100%

The salesman and manger were very accommodating Just hope it all works out

Pleasant and efficient service.

Mr. Tabares was knowledgeable and courteous. Quality furniture and financing was a breeze!

Was approached by a friendly sales woman, Peta-Gaye, when I arrived. When I told her what I was looking for she showed me quite a few options then let me me check them all out with no pressure. She answered all of my numerous questions and was very patient. I'm super excited to get my new furniture

Quick, informative and great service

This store is full of beautiful and trending furniture. When I went in I was just completely shocked on how much stuff there was to choose from. It was my first time shopping for furniture and I was not disappointed. Danny was very helpful and helped me match my living room and dining table to best suit what we were looking for. Definitely going back when it’s time to do the rooms.

Danny help make the process of coming inside the store and finding a bed with mattress and last credit options with delivery.. I was in and out within 1 and half ours.

Very professional, patient and knowledgeable. Thank you Angela!

Great experience! JP was great too!

Great store with a huge inventory! Was taken care of by Tania who was very easy to work with and helped find me my new couch and bed! Top notch service over here and highly recommend

service is great when things are good but they dont stand behind customers when issues come up. Delivery stripped bolts in the bed they brought me leaving a big gap ... then gave a credit on it which was fine, but would not honor it when I returned to use it ... still needing a lot of furniture for my Florida condo but will not be going back.

HA did a great and prompt job helping place my order and delivery from out of state. So far it’s been 5 star service.

Angela was great in the whole process. I am very satisfied.

Great service and salesperson today at the store !

Virginia was amazing to work with! She was helpful, patient, and made the entire buying process easy and enjoyable.Highly recommend asking for her.

Jean Paul was amazing. Very helpful kind and patient. Love my new sofa ! Wonderful delivery! All around great experience.

Miguel & Ansari were very helpful with helping me find the perfect couch for my home!

We purchased a new couch about a month ago and Peta was fantastic. She was very knowledgeable and listened to us! She showed us a few options of what we were looking for (a black modern couch) and knew the answers to all of our questions. Her efficiency is commendable as you usually don’t find this level of customer service anymore. We highly recommend her. Thank you

Excellent costumer service….

Tania was very helpful, showed us several options helping us decide on our purchase! Tania’s dedication and friendly demeanor is a great asset to Ashley Furniture in Ft Lauderdale!

Angela is a wonderful rep for the store. She made my sales experience truly enjoyable; no pressure, informed about her products, friendly, and so professional. I got to meet Sam of the management team who was expert in all his assistance. Definitely a return for future purchases!

They were very helpfull. We described what we were looking for and that's what they showed us and we found the right pieces for us.they both were very nice and helpful.

I'm always impressed with the sales staff. They are never pushy, always helpful, and give you space if you prefer to browse on your own. The selection is nice and the prices are reasonable.

Had a great expierence shopping, founda nice couch at a good price. Danny was very friendly and helpful in guiding us to a good piece and through the sale process. Definitely recommended it, and will be back when I need more furniture!

I had the very best experience at this Ashley! Tania greeted my mom and I at the door! She took us to the section that we requested! We weren’t sure about making a purchase, however Sam came over and not only made our purchase comfortable but he made us feel good about our purchase! Thanks again guys you guy’s rock! The whole team❤️

Great Service! So helpful!

Great customer service love my furniture fit perfectly thank you for helping me figure out how my furniture would fit in my home.

JP was amazing. Understood my need and showed me many options. Highly recommend this store.

The moment I walked in the store I felt a warm welcoming environment. Everyone was happy to help with any questions I had. Thanks to HA and the Ashley Team members.

Excellent experience. Very nice and helpful representative. I would recommend this store without a doubt.

My salesman and manager were so helpful in helping me buy a dining set. Highly recommend Daniel.

Both Sam and Peta were very professional and helpful. Their customer guidance and support were outstanding

Had such a great experience at this store. Tania helped us find exactly what we were looking for without being pushy at all. She had great product knowledge and made the whole process super easy. You can tell she really cares about the customer and wants them to leave happy. Will definitely be coming back!

Tanya and her management team at the Fort Lauderdale location great! The moment we walked in Tanya greeted us with a smile and assured she would take care of us and that’s exactly what she did. The team work at this location is wonderful

Excellent salesman. Took the time and found exactly what I was looking for. Explained everything in detail. Friendly, knowledgeable and courteous.

Yousef was very helpful and took time to try to find us exactly what we were looking for.

J.P. was a great salesman. My sons first experience furniture shopping and he enjoyed the attention we were given.

Nice experience with JP and the Manager Miguel. Both were very helpful and made our furniture shopping experience very pleasant. Thanks guys!

Wonderful experience shopping at Ashley's. H.A. helped me out and he made sure that I felt very comfortable and happy with my purchase! I left with a smile on my face! Not only was the service great, but also all the items the store offered, were beyond beautiful and at a phenomenal price with amazing quality!

This story selling only illusions, merchandise doesn’t stay for long wasting money , I buy a few stuff and I have a bad experience with the all merchandise not recommend at all this store , on the end, you will pay double. I wish to share my Master bedroom picture

Peta was very efficient and knowledgeable.

Tania was great and On point! She reached out via text message or phone call without delays! As well as the staff that helped make everything smooth and easy. Quick and painless! Can’t wait to get our furniture!!! Thank you!

Daniel was wonderful and gave us space and not hovering over us we were very thankful for but when we were ready he was right there to help us and it was quick and easy :-) I highly recommend asking for Daniel when you go to the store!

Angela was fantastic. Informative and patient. Will definitely come see her again.

Tania was so patient, so knowledgeable and helped us find absolutely everything we needed to furnish our new condo. We will be going back to Ashley Furniture to see Tania for any future purchases! She was amazing!

The rep was helpful, but knew when to help and when to pull back and leave us alone. She answered questions completely. I was very satisfied with her service.

They were very friendly and knowledgeable about the furniture as well. It was very easy.

Great customer service from the representative great thanks to Santiago it was a pleasure

Had a great experience. Tania was truly helpful and knowledgeable. Will be shopping at Ashley's again thank you

I had a great experience shopping here thanks to Angela Collin’s. She’s very knowledgeable and loves what she’s doing. She helped us furnish our whole house and made it easy. I would recommend anyone to this store. Marcella the manager was also very helpful and welcoming. We loved both of them and would come back just to shop with them!

Excellent service from peta Gayle Forbes fast efficient and friendly

I had to put one star because there isn’t an option for minus 100. It’s been four days and still no contact has been made to me regarding the Horrific Sales, Poor Delivery, Disgusting Customer Service, Extortion and now we can add ZERO Follow Up to the list. After going to the store and calling another two times, I was told a manager would call me… Still Nothing. Even after reaching out to Andrew Koenig and being told, someone from his team will be looking into the issue and getting back with us, nothing. I guess all of the postings on LinkedIn, are just that, postings without any depth. Ashley’s Furniture / City Furniture are not the only game in town. However, they should be ashamed of themselves for treating a customer for over 25 years in the manner they have. Spend your money elsewhere and get the truth from the sales people instead of them just seeing you as a dollar sign when you walk in the door. Most of all, make sure you are treated as a person and not just a “Drop Off”. Think twice!!! If you wish to make it right or do the right, you can compensate me for my time that I took off from work, gas expense back & forth, empty phone calls and the unneeded aggravation, but most of all, the disrespect!!! Don’t send me any more bogus emails offering your condolences. They mean nothing. Tomorrow the BBB to discuss the Extortion. Until you have an offer of compensation regarding the service you claim to aim for, regarding disrespect, wasted time and plain decency, do not contact me again.

Be sure to ask for Danny Burgos when you visit Ashley! He was incredibly helpful and made the whole experience effortless for me. His knowledge of furniture is impressive, and he’s completely honest and straightforward. Such a great guy! I’m thrilled with my experience and can’t wait to get my new furniture. Thanks, Danny!

I had a good shopping experience in the store. They had some nice options for me and their associate was very helpful. The delivery was great, as well, communicated nicely.

Yoseff and the floor manager were absolutely amazing. No pressure super chill and helpful great sales people.

Angela was absolutely wonderful! She was patient and professional. The store manager was very helpful also.

Horrible experience. Paid for the “premium delivery” for a bed frame, 2 nightstands, and dresser/mirror set. Floors and walls were all damaged on the transport to my bedroom. Vinyl floors were cracked, walls were dented and frame and night stand came with dents on corners. The mirror was delivered late, and the driver even asked if I can come pick it up from the truck even though I paid for premium delivery. I opened a case immediately, but it has been two weeks since I opened the case and no follow up to have someone inspect the damages. I keep getting told I will get a call in 24-48 hours… so now I am forced to consider legal action

Angela was great

Sales staff is knowledgeable and informative without having to ask! I had to leave and come back 3 times in one day for personal reasons and my sales associate was very patient! She also suggested putting a deposit down on an item not in stock to take advantage of a promotion ending that day which saved me $440. Furniture is well made and reasonable. I bought a beautiful bedroom set, a power sectional and the coolest lighted tv stand with a fake fireplace like the one I have in my rv. Can’t wait for delivery!!

The experience was great, and so was Peda in making shopping so easy!

Very smooth process all my needs were attended to and my budget was respected. Angela did an amazing job! Can't wait to get my furniture this Saturday!

My sale person JP was very professional and very helpful along with the assistant manager. It was a wonderful experience and I would definitely recommend Ashley.

Very helpful service.

Jp was awesome 👌 👏 👍

Was very nice and knowledgeable

Excellent service and very professional.

Angela was really kind and explained in detail everything.

Very nice service. Peta and marchla was very attentive.

Jp was a delight! He was knowledgeable and friendly and made the purchase of my new sectional sofa fun and easy!

We had a wonderful experience working with JP at Ashley. He was incredibly knowledgeable, helpful, patient and all around lovely to work with. Top notch customer service. Everyone should go see JP!!

Bought a bedroom set. Our salesman JP was great getting us in and out quickly.

Danny was wonderful! Highly recommend!

Sales person was extremely helpful and knowledgeable. Showed me the options that matched what I wanted. Big selection.

Sales team very helpful

It was great to shop in your store!!! The gentlemen that helped me was great !!!

(Translated by Google) Very grateful for the attention and good energy, excellent price and very good quality. Thank you 🙏 (Original) Muy agradecida por la atención y buena energía, excelente precio y muy buena calidad. Gracias 🙏

Great attitude wonderful customer service he is a must have assistance from. He is amazing at his job.

Mrs. Peta-Gaye was very helpful, honest and definitely helped us get the right bedroom set. She was patient and took her time answering our questions and didn't rush us.

Best experience. Sam and Peta-Gaye were great associates. They helped my mom and were so nice and knowledgable!! Great experience

As we had just moved to Florida , we needed everything and we were very confused, but thanks to Santi who helped us, we found more than we were looking for in a short time

Before I got to Ashley, I went to multiple other furniture and mattress stores. But, Ashley was the game changer. The biggest difference was Angela! She was absolutely wonderful! Suggestive and patient, very knowledgeable and directed me to exactly what I needed. I didn’t feel pressured or rushed. She walked me around the whole store and pointed out what couches matched my measurements (they were rather small and specific). We explored different mattresses and found the perfect one. Got the best sheets. I just got my first solo apartment after all these years of winging it; so for me Angela made my life so much easier. Delivery was smooth. The guys were quick and efficient. All in all, I am elated I went into Ashley and connected with Angela. Couldn’t ask for a better experience and I would recommend her and Ashley as your first stop if you’re looking to accessorize your home.

JP was AMAZINGGGG! Super kind and incredibly helpful! He convinced me to buy this ugly couch and I’m so happy with it 😊

Very patient with me choosing what I wanted. Explained everything to me..helped me pick out pillows for my new sofa..very professional and extremely helpful. Very positive experience.

Peta was amazing. From her greeting me to closing the sale she was great. Super knowledgeable and friendly without the high pressure. She had me at “hello”. Created a great experience. Kudos!!!

Totally enjoyed my visit!

I had an amazing experience at Ashley Furniture Home Store! From the moment I walked in, Angela Collins was incredibly helpful and knowledgeable about all the merchandise on the floor. She took the time to understand what I needed, guided me to the best options, and made sure I was completely satisfied with my purchases. Not only did she provide top-notch service, but she also helped me save money! I truly appreciate her professionalism, expertise, and friendly attitude. If you’re looking for quality furniture and outstanding customer service, I highly recommend visiting Ashley Furniture Home Store and asking for Angela Collins!

I went to Ashley to look at a Bedroom set.Danny was the sales person helping me he is very knowledgeable of there furniture and mattresses I ended up purchasing a bedroom set and mattress with adjustable base. He helped me with financing as well my experience was very comfortable and I look forward to sleeping on a great mattress and having beautiful furniture to get organized. The sales manager was also helpful . Was a very good experience!

Highly professional. Knowledgeable and very polite gave us superior service. Im really happy my husband and I went to Ashley's store for our furniture. Peta is the best..

I highly recommend Ashley Fort Lauderdale. Great furniture selection & the store representative Angela was very helpful & knowledgeable. I made a great purchase and will be returning in the near future.

Yousef wss amazing. He was patience, professional and honest. He was able to help mix and match pieces to work within my budget.

PETA was wonderful!

Cordial and knowledgeable ,JP was a very good salesperson.

The members of the sales team were perfectly wonderful. Everyone was extremely helpful in helping us make our selection. I would highly recommend this particular Ashley location as I have purchased several items from them over the last several years and each experience has been great. Sincerely, Beth and Memo

Danny was very patient with me as I had to hobble around the store with a cane.

Great service

The service was great 👍 The young lady was very good, and patience with me. As, I changed my choices, and made my decision... Job well done 😃

(Translated by Google) An excellent experience. I have no words to thank Jean Paul Tabares and Manager Manuel for all the help provided, showing a unique service that makes me want to return. My husband and I are delighted with the mattress. Thank you 💝 (Original) Una experiencia excelente. No tengo palabras para agradecer a Jean Paul Tabares y al Manager Manuel por toda la ayuda brindada mostrando un servicio único que dan deseos de regresar. Mi esposo y yo encantados con el colchón. Gracias 💝

We had a fantastic experience at Ashley Home Furniture! Peta was an absolute pleasure to work with—she was knowledgeable, patient, and genuinely helpful throughout the entire process. She took the time to understand what we were looking for and helped us find the perfect couch for our space. The entire buying experience was smooth and stress-free, thanks to her excellent customer service. Highly recommend both Ashley Home Furniture and Peta for anyone looking for quality furniture and great service!

Daniel Burgos was very professional and helpful. Spent more than I wanted to. He made it work for me. Very nice personality.

I had a great experience in-store with Danny, but my delivery and the process of filing a damage claim was beyond frustrating. I paid extra for “premium delivery,” only to receive a bed with damage upon arrival. When the delivery team showed up, I noticed the bed was already unwrapped as it was being taken off the truck. When I asked why, the driver said, “It’s easier for us.” As the bed was loaded into the elevator, I noticed four visible areas of damage. The drivers offered to take it back or suggested I file a claim. I chose to file the claim to avoid further delays. The claims process has been horrendous. Calls are outsourced, and the representatives read from a script, no matter what you ask. I was issued a $100 credit to my card, as I didn’t want a gift card to spend more money in-store after this horrible experience or deal with more inconvenience of having someone coming to my home to “fix” the damages. When I requested to speak to a manager, one got on the phone, sounding half-asleep, only to repeat the same scripted responses. In the end, I paid extra for “premium delivery,” received a damaged bed that makes weird noises, and is already showing signs of wear and it’s only been about two weeks since I have had the bed.

I was greeted right away, sales gentleman was helpful, personable, knowledgeable. Delivery was right on time and delivery mentioned very precise with setting up. Very happy with the service I received

Salesman and manager were fantastic. So helpful, and appreciative of my business. I’d go back there anytime.

Very fast and easy purchase. Salesman was wonderful. When we explained what we wanted he took us to the exact type of furniture. Easiest transaction ever.

All the staff is super friendly -Manny the mgr and Angela our sales gal are super!! Thanks

I had a great experience with my furniture buying. I had the pleasure of working with JP. He is patient, kind and knowledgeable. Not pushy at all. I was originally coming in to see the furniture before I purchased it online but because of his pleasant demeanor and helpfulness I came back with my husband to purchase in store. With the great customer service that I received I will remain a loyal customer. S. Eluett

I had a great experience at Ashley purchasing my new furniture.The employees were excellent very friendly and helpful

Very helpful sales person

Manuel was very detailed and took care of me.

(Translated by Google) Marseille was wonderful (Original) Marselha was wonderful

Great customer service, friendly, patience, knowledgeable of their occupation, and helpful

I was not determined to buy furniture on the day I went to the store, but Santiago was such an amazing person that I decided to buy everything that I liked from the store. The manager Mariana was pretty incredible too.

From the moment I was greeted at the door I was treated warmly and professionally. The sales agent I met was JP Tabares. JP was very knowledgeable and listened to my needs. My experience today was stellar and above bar. Even the manager Sam took time to meet and greet me too. I recommend this store wholeheartedly. The store is beautifully decorated and their products are designed with care. I can’t say enough good things of how I was treated. JP and Sam are great ambassadors for Ashley Furniture. Thank you gentlemen you both made my day memorable. I definitely made a great decision with my purchase and JP made it a seamless experience. I can’t wait for my new bed!

JP Tabares was wonderful, very patient and explained product well!

Everything was great with jp

jP was the best employee very kind patient and very professional. He was very in tune with our needs you must shop here ask for JP!

Santiago and Manuel were extremely accommodating. They were very patient and helped me find exactly what I needed on my several visits to the store on Federal Highway. They did not try to oversell me and they also helped me get a clearance floor sale item delivered to my home. I will purchase future furniture needs from this store and I recommend them.

Santiago was so nice and super helpful. He really worked hard to get me what I needed with the most affordable payment options. Huge selection to choose from too.

Manuel Z did a great job explaining the delivery and added insurance we purchased on the furniture we ordered. He made it quick and easy!

Our furniture arrived 2 weeks earlier than expected and we are delighted. The delivery guys were friendly and put it together perfectly. This was a pleasant experience and our furniture is beautiful.

I went in today because I saw some bar stools online New Year's Day. I wanted to see, feel and sit in one. Danny was super helpful as I was undecided between two similar chairs. He was very warm, welcoming, and communicated well. His professionalism, knowledge, and expertise was the reason I could not walk out without the bar stools. Danny definitely did his due diligence of looking up different chair options, looking at the table I have, and reading the details of the chairs I was interested in. I am very pleased with my visit today. Thank you, Mr. Burgos!

JP Tabares and Marselha helped my husband and I furnish our entire condo with amazing recommendations, attention to detail, and patience as we changed our minds multiple times. Looking forward to our new pieces and very thankful for their help.

Have to call out JP Tabares for his fantastic help. Ended up purchasing a couple of full rooms for our new place after looking around the store for a good bit with JP. Incredibly easy experience buying furniture. If you go in, ask for him!

The communiction throughout the purchase and delivery was excellent! On time and on on schedule!

My experience was pleasant. The sales agent was patient and understanding.

Inventory is plentiful, sales prices were good, sales people were respectful & didn't hover. Entire process was a positive experience.

It was a very nice buy ,the seller was very helpful and polite

Great overall experience

JP helped me navigate the store and all of the options available. After going in not know what I wanted he helped me narrow down and figure out exactly what I needed.

I left my tempurpedic pillow at home, and after being told by a competitor that I'd have to have one delivered in a few days, I decided to give Ashley Furniture a call. I should've just started with them. The sales representative JP was extremely quick with providing me two solutions to my problem. I walked out with a new Tempurpedic Breeze pillow and am ready for a good nights rest. 10/10 customer service from JP and the staff at Fort Lauderdale Ashley Furniture.

I really put my wonderful salesperson Pita through the ringer. I had so many questions and she took her time and answered them all. I love Ashley ❤️

Santiago was great. He sold the couch to me with out making it feeling he was selling me. Really listened to what I needed and he facilitated the best options. As someone who has a background in sales, I believe he deserves a raise!

(Translated by Google) Thank you, I had a pleasant time going to the Fort Lauderdale store...the lady who helped me alone spoke English...and I don't speak it but she was so kind and tried a lot to help me...very grateful... I felt very good (Original) Gracias pase un rato agradable al ir a la tienda de fort lauderdale...la señora que me atendió solo.hablaba ingles...y yo no lo hablo pero fue tan amable y trato mucho para ente darme..muy agradecida...me.senti muy bien

JP was so helpful and quick! He had a positive attitude all around and made the whole experience flawless and enjoyable.

JP was phenomenal. I didn’t think we were going to have so much fun buying furniture. His efficient, yet lighthearted demeanor was perfect. We didn’t feel pressured to buy, and he walked us through the whole showroom. Hands down recommend going to see him! We walked out with a whole dining set, living room set and accessories for the new sets.

JP was awesome, he was very helpful and helped us with everything. He took the time to look with us through everything in the store and was extremely helpful, would come back again!

Cassandra was great , she did not hover over us, and was not pushy

I have made several purchase at this store over the years and would still go back to this store. Unfortunately, I moved 4 hours away and if they would ship my stuff here, I would drive 4 hours to make the purchase. #1 store. Shop here and ask for Manny. Wish he was in Ocala.

Great service appreciated letting me visit complete store by myself to décide. Prompt delivery.

This is one of the best furniture stores in N Federal Highway, which is saying something because there's a lot! There are so many different styles, everything is so well organized, and prices are very reasonable. We were assisted by JP, who was AMAZING!! He was so kind, funny, honest, and helpful! Highly recommend asking for him if you're in the store. :D

Sebastian was great. Very helpful and professional. Good Black Friday deals!

Sebastian was knowledgeable on our purchase

I had a very pleasant experience with Ashley we bought a recliner we checked it out I was happy the price was okay and it was very nice I just came from City Furniture out of the Sawgrass then people were not nice and they were rude and they pissed me off so Ashley's is the place to go thank you again the cell phone was great

Excellent customer service

I am a repeat customer because of the quality and customer service combined. You just can’t expect more.

Every experience with Chris at Ashley furniture has been amazing! He's so helpful and awesome. Above and beyond as always. You can't go wrong with them at all. A+ service all the time! Such a pleasure to work with.

A seamless, non aggressive experience. JP was a delight to have be a part of the experience. Helpful without being obtrusive.

Sales representative "Peta" was wonderful!!! She is very friendly, knowledgeable, and professional. Peta represents your company very well. I can't say enough good things about her Thank you Peta!

Great experience with the sales professional

Jp was great and very helpful so far a great experience

Horrible and dangerous for my health. I order the bed that’s looks very nice in the store, bring in my home and the bed smells toxic, very bad that I was sick and got to the hospital ,after Talking to the manager that make a appointment to come the professional person to check .The person check and give a report that’s the fabric headband was toxic and did the atmosphere that you can not breathe even I had open the window all the time. We call the store and they did not want to give the money back, they didn’t wanted to get back the bed . After a lot hours in the phone they decided to come and take back the bed, to return the money back. do you now why? because was so dangerous for the health, the toxic product can kill everyone who is in the room.In another situation you never get the money back.

Happy with our new sectional purchase Daniel was amazing, attentive and professional. He made us feel comfortable and confident with our purchase!

Sebastian was a very good salesperson he helped us out tremendously and I would recommend anyone who needing new furniture to go they help you out so much

Sam is the best!!! He showed me excellent customer service and showed me exactly what I was looking for. He went above and beyond to make sure I was happy and satisfied with my purchase. Sam also took the time to give me many options that would fit my style as well as my budget. If you are looking for quality funiture, great sales, and excellent customer service Ashley Store is the place to come.

I had an excellent experience with Manuel. I told him what I was looking for and he did his best to help me find the perfect fit.

Angela is so very knowledgeable and extremely helpful. The entire staff are awesome!!

Marcelha and Nick were awesome. Very helpful and knowledgeable. Great personalities. Love Ashley Furniture and they definitely make you feel welcomed. Thank you for a great experience.

Great store experience. Our showroom sales associate Sabastian was the best.

Angela, was the best sales person i have ever had! Her manager Sam was so easy to talk to The whole experience was a pleasure Angela was so great she sold me a mattress And a frame that moves up down and can pair up with your TV I am not a person that you can talk into buying More but Angela is the best

Our salesperson Peta was Amazing!

I had a great experience the person that helped me was great she was friendly and kind she made me feel like family and very helpful with very thing we needed TY for having a great staff Peta is a great help

Ashelys did end up taking the couch section and allowing me to get a table with the amount. But im still not fully satisfied because of the time I had to put on to get it resolved. Just read your fine print and be cautious obviously there first priority is buisness not customer service. I appreciate the gesture so im updating my stars. Horrible ...do not go our purchase!!! I got my delivery in 2 section when I get the second half my sectional didn't fit. I tried to CALL TO return an unused section of the sectional and told I was unable to. Asked for manager and was told Sanika Golden was not available for calls. I said till when and the representative Cristian didn't know I asked to be placed on hold to wait. I don't suggest purchasing anything from here. They have a no return policy even though the website says different. They will not work with you and they are not helpful. Take you business else where!!

Peta and Marselha were wonderful. Helped me find a new bed a get it delivered and set up next day <3

Customer service was exceptional!

Ângela the sales lady was very patient and helpful

Santiago Villado was extremely knowledgeable and listened to my daughter and myself on my wants and needs in a sofa. He asked for pictures of the chairs we have now so that he could help color coordinate them. It’s all coming today, sofa and a rug and I’m very excited. We haven’t had a new sofa in many years so I hope this one holds up as well as our last one.

Very knowledgeable staff and super helpful! A great experience. Thank you!

Our sales person, Santiago was excellent! Courteous , professional and very helpful. Furniture was delivered on time. Thank you for making this an excellent experience.

Peta was exceptional….highly recommended.

The delivery was awesome, the showroom was so helpful and everything looks amazing. Thank you Ashley Furniture!

From my entrance to Ashley's this morning, I was met with professionalism, courtesy and friendliness. The store Manger was simply awesome to my friend and I. He ultimately turned us over to another associate as he continued on to other business . Manuel our sales associate was just as courteous, professional and helpful as his manager. These gentleman are a credit to your company and they are to be commented. It was a pleasure doing business with them. Have a blessed day 🙏.

Excellent service

Great Store experience. Mikayla is excellent and very professional, polite but not pushy. My furniture will be here in three days. She is moving to the Boca store and I’ve promised her that I wil travel there specifically for her for my next furniture purchase which will be in November.

Excellent service from the moment you step in the door, no hassling and asking for what you’re looking for… Mikayla gave us complete leisure to browse the showroom a get a sense to find something we were looking for. Worked with us to get the ideal configuration we wanted. 5/5 experience would recommend.

I am only giving 3 stars due to delivery. My sales agent PETA was great and apologize if this reflects her score. My delivery was suppose to take place between 3-6 . I received a phone call and text message at 415 stating crew will be arriving in 15 min. It is currently 610no one has showed or responded back to my messages as for an update. I guess this what you get for paying Premium delivery of $292.00 Update 10/17 After 2 additional deliveries. I finally received my all furniture. On the second delivery , driver left garbage in my elevator. Called City/Ashley furniture to get refund of Premium delivery service of 292.00. Aske to speak to supervisor today after 35 min Lesste tells me supervisor is not available and I can receive a call back with in 24 hours. I told this was joke. Current still on hold after 43 min still no supervisor. Forgot to mention I was to get a call back fro 2 different store manages. Still waiting on a call from both of them.

Good customer service. Pay attention to your request.

Manuel gave such an excellent service, quick and efficient. The delivery service was fantastic. Very pleased with my new furniture & most of all the service. Thank you

Rose ,Danny and the whole staff were very helpful and explained all I needed to find. Showed patience as we returned numerous time b/4 our sekection

Low pressure shopping experience- arrived and met with our rep who said he would be around if we needed him. Wandered around, Found a great bedroom set and he reappeared to help us complete a purchase and arrange a delivery!

Excellent customer care by Danny! Knowledgable & personable! 10/10 would highly recommend!

Sebastian was the freaking best I have been looking for a couch for weeks and he was so pleasurable and so relax provided all info he listened to what I wanted and did everything he could find me what I wanted and not pushy at all just really seemed like he cared to help me get exactly what I wanted and that’s very rare in these types of situation with sales reps that are normal pushy and make you uncomfortable I felt comfortable to tell him what I could afford and could not and I felt he wanted more information from me with all his questions to make sure I get what I want instead of trying to use that info to sell me. He built Rapport on accident and we were having such a great time finding me my dream couch I found it and I bought it and I will go back to him for the rest of my furniture I highly suggest when you go to ask for Sebastian and if he is busy wait for him you will not regret AMAZING experience 1000 stars!!!! You the man Sebastian thanks again and see you in a few weeks for my bed etc!

I am very satisfied with Ashley Furniture's service. From the first visit they took excellent care of us. Sebastian helped us find our sofa. It took us a week to make a decision, and during that time, he was always present and attentive to any needs we had. He is an excellent employee! I received my sofa this weekend in perfect condition. The delivery process was also super convenient and organized.

Thanks to Sebastian Paredes and Sam Bouie, they served us very patiently helping us select the furniture we needed!!!! Prices are very good, also they gave us gifts for the decoration ass you see in pictures ! Come here and save money purchasing modern furniture you won't regret it !!!

Good experience. Fast and easy transaction. Mikayla was very helpful.

It was great

Peta Forbes was the best, half the reason I bought the couch. Told her what I needed and she made it happen seamlessly ! Going back to her any time I need a piece of furniture

Very poor quality furniture for the price. Don’t let the delivery and installation guys rush out, look over everything. They definitely are going to make a mistake and there will be a defect or damage in your new cheap furniture. If you do not mention it then, you have no claim to anything. They will say you should have got the protection plan, which is a huge rip-off, and it doesn’t really cover anything. The sales team was great though, they are the only reason i gave 2 stars.

Great experience here purchasing furniture for my new apartment. Sam the floor manager is great and I was so pleased to be set up with Danny, who is more than a salesman, he is now a friend. Very knowledgeable about the furniture line and bedding. Never slept better! Come see the team and get furnished!

Excellent service. professional representatives. Very satisfied.

We had a wonderful salesperson named Mikayla who made our shopping experience very pleasant. She answered all of our questions and gave us alternative choices when we couldn't find exactly what we wanted. Ashley furniture is lucky to have an employee like Mikayla!

Very knowledgeable, helpful and polite...

Manny was wonderful. He gave lots of information to choose the right pillow for me…I’m so excited to try out my new Tempur-Pedic pillow.

Our sales associate was very friendly and professional. He helped us select great art work for our home.

My experience here was wonderful. The associate I worked (sadly do not remember her name) with did everything in her power to find us the right size furniture we needed for our new home. She gave us advice and helped us decide what would look amazing!! Would recommend and would go there again!

PETA is amazing. Very helpful, knowledgeable and efficient. Made our experience very easy and time effective.

Angela is amazing! She assisted me with designing my living room. Great customer service!

Daniel Burgos was an excellent associate. He was very kind and patient while assisting my family and I with our purchase. His expertise allowed us to feel comfortable in our purchase decision.

Manuel was the BEST at helping me decide on a bedroom set & mattress. 😊

Makayla is a super special asset to your company. Not a pushy sales lady but a warm and knowledgeable employee. I completed my order over the phone the next day and she gave all of the instructions required to complete my sale and delivery. She made me feel like I wanted to shop there again. Thanks Makayla you rock.

Excellent salesperson. Knowledgeable and helpful.

Great service and lots options. Santiago was great and very helpful. 👏🏼😃

Mikayla was amazing. I appreciate how kind and generous she was with each visit to the store. Thank you for making my experience with buying my first pieces of furniture ever AMAZING!!! ❤️

Sebastian & Marselha were very helpful and patient with my 92 year old Mother who tends to be difficult. Thank you !!

It’s been a minute since Ive gone into a store to even look, let alone buy furniture. I expected to take a look around and then buy the item online myself when it fit my schedule. I anticipated being swarmed by sales associates and so I was armed with my “I just want to look around” answer but all my preparation did no good because I didnt need to use it. Not only is the showroom well put together and welcoming, the “sales” team was even better. The store manager came over and introduced himself, shook my hand, and told me what I should be expecting from his team - No one followed me around waiting to be called on (unless I wanted them to) which was a breath of fresh air and instead I had someone who was assigned to me to nake sure I was good - Mikayla! Mikayla is amazing. Not only is her positivity infectious, she anticipates your question and seems to always be a step ahead so that before you even know what your next question is, she answers it and has examples and alternate options ready to show you. She listens to what you want/ need, shes real with you when it comes down to something working or not, she gives you options, not obstacles, and shes fun to even be around. She made shopping for a sofa, dare I say, fun! From my entrance, to my exit and to my purchase being delivered next Saturday, the Ashley Team made this easy and exciting. I am excited about a couch…! But it wouldnt have been memorable without Mikayla! Thank you for being the best part of my couch shopping experience!!!

This was our 3 stop at furniture stores but here, they had everything we were looking for at much better quality. Our salesperson Peta was incredible, a rockstar !!

Staff was very friendly and helpful. They were also very knowledgeable about their products.

(Translated by Google) Excellent attention. Cordiality, advice and professionalism (Original) Excelente atención. Cordialidad , asesoramiento y profesionalidad

Sebastian was Excellent! He was extremely helpful and knowledgeable. He gave us space to experience the inventory on the floor but was always right there when we needed him. Truly a pleasant experience. People like Sebastian make it a pleasure to walk into a Retail store. 5 Stars!

Sebastian and Sam were very helpful in helping us pick out our new mattress and bedroom set! Thank you!

Wanted to get a dresser that day. Danny helped us find a floor model for a great price and got us connected up with a great delivery service. Friendly, helpful, and knowledgeable people at this store.

Employees were very helpful and I appreciate the system that Ashley has set up for crediting people who have warranties and don’t utilize it.

Sales associate Sebastian & store manager Sam both went above & beyond to assist me during my sleeper sofa purchase. Even my kitty is 😊

Great service. Walked in the store completely clueless and Santiago spent hours with me helping pick out what was best for me and below my budget. Can't thank him enough.

Danny B. was amazing. Very helpful and friendly and professional.

Superb customer service by Mikayla! Delivery guys were also great - on time and fast assembling furniture. 5 Stars all aound! Thank you!

Danny was a gracious host. He was very patient and pleasant while my wife and I looked at multiple sofas. Very low pressure and a joy to do business with. I recommend Ashley for price, availability, and their wonderful sales staff.

DO NOT BUY FROM HERE! This is not an Ashley Furniture store. This is City Furniture who bought Ashley locations in South Florida. They use the Ashley name to sell their cheaply made furniture with a no refund policy that is not mentioned until you receive delivery. Delivery company was awful and unprofessional. Exchange process was just as frustrating as they scheduled it several times and blamed “system errors” when you wait around ALL day and no one arrives. If I could give zero stars I would so they don’t get credit for a 1 star review. I have purchased many times from Ashely Furniture in the past and have never had any of these issues and it’s a shame City Furniture is being allowed to ruin their reputation by using their name. SALES PEOPLE ARE LIARS AS WELL!! Don’t buy from City Furniture or the Ashley stores they have purchased.

Service was great very helpful I would recommend this location

I continue to be blown away at price, service, and services offered by Ashley furniture. They really are a one stop shop for all home interior furniture needs.

Awesome place and people, great customer service made it easy to find what I was looking for

Sebastian was very helpful and patient. Very courteous and personable. Thank you.

The salespeople were outstanding . We found just what we wanted at a great price.

Staff had exceptional customer service especially the manager as well Santi. I 1000% recommend them and will be purchasing again

Excellent. My sales representative was Tia Baker and she did an excellent job assisting me.

Angela was very helpful and friendly. 10 out of 10 experience for me.

Santiago was excellent and very informative. Helped me find the perfect mattress for my type of comfort.

My shopping experience at Ashley furniture was great! Manuel, the sales person was super helpful and friendly and patiently answered all my questions about the bedroom furniture and couch I was interested in. I’ll definitely be back at Ashley when I’m ready to buy a dining room set!

Manny was great!

I have been a customer of Ashly furniture for a few years and customer service is always good but this time it was amazing. Sebastian’s knowledge and expertise blew me away. I simply wanted a comfortable sofa and he found me the best sectional! He knew how it was built and the materials used. I can say his customer service skills were superb. He had patience as I was a bit difficult. I highly recommend this store location in federal highway and Fort Lauderdale. Ask for Sebastian you will not be disappointed and you will leave happy. Thank you Sebastian for making my shopping experience a great one !

I visited the Ashley Homestore in Fort Lauderdale yesterday. I found a wide range of lovely and reasonably priced furniture, and pleasant, willing and patient staff. I can't comment on the delivery experience yet.

The sales team at Ashley furniture Fort Lauderdale are awesome and truly help you with your needs not over sell you

My experience at Ashley furniture has always been so great. My first time there Santiago treated me so well. I wanted a bedroom set and He was so very patient, knowledgeable, and overall just so easy to work with. I came back a second time BECAUSE of him and am now getting a dining room set. overall, 10/10 experiences.

They took their time to explain the different options and prices and worked with our budget

Wonderful service

Sales personnel are very helpful, patient, and friendly. Willing to spend as much time as necessary with you and no sales pressure at all. Quite a delightful and refreshing experience.

Awesome. Love Tia. So helpful and patient. Would definitely have her help me again. Would go back to this store just because of her.

Mikayla was very helpful and nice to me an greeted me at the door and was a big help finding a queen size mattress she's very good salesperson and I want to thank her very much

Salesman Santiago is amazing. He helped me with every item I needed. He was professional and helpful and very courteous.

Amazing Experience Friendly and very helpful Highly recommend

Went to Ashley to find a love seat. Didn't find what I was looking for. My sales rep. Manuel said there was a sale going on for mattresses which I also needed. My next scheduled stop was a mattress store so I was like why not look. I found a perfect mattress at the right price and Manuel guided me through the process and was not pushy but very friendly and helpful on the pros and cons

Our sales representative, Sebastian Paredes was a real Professional. My wife and I were greeted warmly upon entering and appreciated Mr Paredes’ attentiveness, from our initial browsing through the final sales. He is truly an asset to the Ashley family and brand!!

Sebastian was great! Not hounding us but there when we had questions. Explained everything in detail. It was a pleasant experience. Will return in the future😀

Sebastian was so kind, knowledgeable, and friendly! It was such a pleasure to shop with him! Thank you for all of your help!

Great service and selection

Great shopping experience for outdoor patio furniture. Manuel Zuluaga was the perfect sales representative, making the whole process very efficient. Given that I was short for time, I could not have asked for more.

Oh my goodness I was so happy 😀 with the service Mrs Angela Co was given she explain everything to the bottom from the top I will come to Ashley anytime any body who go there ask for her to see if I liar 🤥 Thank again Mrs Angela for the service

Great customer service by Pete gaye

Weather the sales manager and a new sales person in training helped me. They were both delightful to work with. They made it fun to spend my money. I would’ve rated this a five star, but for one exception. The corporate policy for placing a special order is lengthy and complicated. No reflection upon the store personnel, but the corporate entities that be really need to re-examine their policy and make it an easier and speedier process for both the customer and personnel.

I wish I could give Ashley Furniture Store and City Furniture Delivery service 0 stars. First, when we’re in the store we looked at many bedroom sets. Our salesperson was very attentive and listened to our needs. We were only interested in bedroom sets we could get delivered completely. We picked out 2 sets that were to be delivered on Tuesday. Sounded great as we were sleeping on air mattresses. As it turned out, on Tuesday the delivery guy called to make sure I knew both bedrooms were incomplete. It turns out our bed would not have a frame until October 😭 and the other bedroom set was missing both night stands and the chest of drawers until August. (It’s the middle of June.) I refused delivery until I could talk to my salesperson. Of course, Ashley blamed the mix up on a “computer glitch”. They offered a loaner frame to use until October and a $200 credit for our trouble. In the end, we decided to take delivery with the understanding that Ashley would take back the furniture if all the pieces were not delivered as promised with a full refund. Well when the delivery got to the house not only was the bed frame missing but also the headboard. So the footboard and box springs were placed in a tiny one car garage. As the rest of the furniture was being taken to the bedrooms, the delivery men left black marks and sweat stains all over the white walls. We will have to repaint the walls. 😩. As it turns out, we were given a queen box springs for our king size mattress. Supposedly sometime today, I am supposed to be getting the correct box spring. My whole experience with Ashley was a disaster. If you are thinking about buying furniture from them…go somewhere else! You will get empty promises and your walls all messed up. I would never recommend this business to anyone!

I am loving my bedroom set. So happy I chose you guys. Ms.Blake thank you 🥰 also I slept like a Newborn baby. And spelled new. I am a happy customer. Thanks again.

We worked with Santiago, and he was great. Santiago was very helpful had creative ideas and we were thankful to have met him.

(Translated by Google) It was an excellent experience, they treated me great (Original) Fue una excelente experiencia me trataron genial

Wry personalized service!!

I walked in the store and was greeted by Santiago Villada, in an extremely polite and friendly way. He helped me a lot with my purchasing and I'm very satisfied with his service. The store is well organized, clean and the entire staff is very friendly. This is my second experience at this store and I will come back again.

I called the Ft Lauderdale location about my unused warranty/protection plan for a previous purchase. When you have an unused warranty/protection plan, that amount will be returned to you as a store credit. So I spoke to Santiago, the store manager, after looking up my account, told me I can come in to use my credit. When I arrived at the store Santi went back into my account and said he made a mistake over the phone and it was expired, but he’ll honor it because of our conversation. I appreciated it but didn’t find a piece of furniture I like to purchase so I chose a memory foam pillow. But then Santi sat me down and said he apologize but can’t honor it because the code isn’t appearing on his device, which sounded instantly convenient. I was very disappointed, he told me false information to get me into the store and when I didn’t buy something worth his commission he made an excuse to get rid of me. I realized how in store furniture shopping isn’t the same anymore. I decided to shop online for what I was looking for, though it’s not a new concept but it’s definitely one that going to eventually put more storefront out of business because they still operate with their old salesman techniques.

Love our new table bought from Ashley’s! Service was great and delivery was also excellent! Will buy from again.

Christina was an excellent sales lady. She was very helpful and very professional.

Everyone was very friendly and helpful! Purchasing was very easy and excited to receive our new sofa!

Great service, Manuel was very friendly and helpful! I was able to get exactly what i wanted.

Sales Associate Mikayla was really helpful and gave me my space to look around. I am really happy with my purchase and the customer service provided.

I had a wonderful experience, my salesgirl was the best. She knew her stuff. Thank you Blake

I had an amazing time in Ashley the other day. I only went for a rug ended up buying a whole new couch set and the store representative that helped me.MIA was very Relatable and friendly and caring and not pushy at all to try to get a sale she just kinda let me talk myself into it lol… I loved my experience ❤️

Santiago has been very helpful. We live out of state and he has been great helping us furnish our new condo.

Best Ashley in USA!!! Cesar and Danny, thanks for everything, always!!!

Great service, accessory item was not in the store, a quick order and it was hand delivered in a couple of days.

Great customer service experience from Angela and Danny purchasing a recliner.

Manuel is an excellent person, I do recommend him.

Cesar and Michaela we’re both amazing. Bought a second couch for my home. Waiting on delivery this week can’t wait

This is one of the nicest Ashley stores I've ever seen. The sales associates are friendly and patient with you from the minute you walk in the store. Hat's off to Manuel ( I believe this is his name). Thank you.

Excellent service, fast and professional 👏Santi was the sales representative

⁹ I love how Dan walked around with me until I was completely sure. What I wanted back-and-forth back and forth we went and we picked out entire bedroom. I did, and it was great. So I'm very happy with that. I will send people there and I will come again myself.

Ms Angela was very nice lady she took me around the store until I found what I ready like and she was very helpful that was the best experience I had in a very long time with a sale person Ms Angela keep up the good work I promise to send my family and friends your way

Christina is Great!!! She was knowledgeable and very easy going.

Nice selection of furniture with affordable prices. Mikayla was professional, knowledgeable, and didn't push at all (which is a pet peeve of mine).

Cesar is always the best. Cordial and informative.

The store representative was very helpful, kind, and knowledgeable.

My experience was fantastic thanks to Tia at the Federal highway in Fort Lauderdale store April 26, 2024.Tia was so professional and make me at ease with no pressure. She answered all the questions that I had with the calm of her voice and I felt home immediately. So I had to return the next day for my purchase. The guy with the light yellow shirt I forgot his name, he was very nice and welcoming also and on my way out even the other people(sales persons) they all said thanks for doing business with them. That’s my kind of store. I will definitely refer people I know there. Also go back again. Thanks Tia and the team!

Everyone was very friendly. Petagaye Forbes was very helpful in assisting me and my family to choose the furniture that was best for our circumstances.

Manny was extremely helpful in getting me the pieces that I had already selected from the online showroom. He also found that the delivery could be made more quickly than what was shown online. Great experience. I would go back there again.

Customer care representative, Manuel, made my decision to purchase new furniture easy and enjoyable. If ever you are in need of new furniture or, any other decor, stop by the Ashley store on the Federal Highway, in Fort Lauderdale, and ask for Manuel. All the workers are great but, Manuel is my favorite.

We had a great experience shopping. Peta-gaye was excellent. She listened to our wishes and knew her floor and inventory to be able to give us exactly what we needed for the apartment space we have.

Very efficient!!

I had a great shopping experience at Ashley! The chairs arrived and they are so beautiful 😍 and sturdy. Love it!

Peta was incredible I came in like 100x I must’ve been so annoying but she was so helpful the entire time she was SUCH a godsend in assisting me I’m coming back here every time I go furniture shopping FANTASTIC experience coming here vs. buying online, which was frustrating. Also went to another furniture store before here where they were CLEARLY just trying to make a sale HATED THAT and never ONCE felt like that here.

Santi of Fort Lauderdale was Very professional, kind and very helpful. Santi did everything to make me feel comfortable and made me feel I didn’t mind spending money. I would highly recommend Ashley Furniture is a place to buy furniture! Don’t forget to ask for Santi

Sales Associate was very pleasant and helpful.

PETA made the whole experience seamless and not pushy selling! Thank you PETA

The store is beautifully laid out with so much to see in furnishings and décor. The staff is very friendly, helpful and accommodating. I have been shopping at this Ashley location for several years. Today’s experience was over the top!

Our Sales Associate, Peta, was very friendly and very helpful with our purchase today! Smooth transaction, thank you Peta!

The sales staff has been patient and helpful in helping me furnish my bedroom.

Mikayla is amazing. She made purchasing so much easier lol and stress free for me trying to refurnish my home

(Translated by Google) excellent treatment and good price and good quality (Original) excelente trato y buen precio y buena calidad

Great experience at Ashley. Sales Rep Manny’s patience and attentiveness to customer needs/preferences and measurements helped me select a great choice.

From top to bottom, everything was fabulous regarding our experience at Ashley our sales associate Peta was just awesome. She was very informative with everything we wanted to know answered all our questions but still gave us enough space to explore on our own. I highly recommend using her and we will definitely go back. We are so looking forward to our new couch.

I’m what is greeted with a smile no matter what. But today - I was greeted by the store manager during my visit it was a pleasure. My sales rep Ashley was a trooper she walked the floor with me for a long while until I made a decision.

Went to Ashleys for the first time and this location was great. Big selection and a lot of variety. Angela helped me and she was great! She was knowledgeable but allowed me to look through the store at my own pace without any pressure. The purchase was also very easy and quick. I'll update this review once my furniture gets delivered.

We were looking for a new bed in our master bedroom and were happy to find just the right one for our condo. Also, our sales associate, Peta Forbes, was not only helpful but delightful in indulging us as we tried many mattresses until we found just the right one. We would recommend Ashley Furniture in Fort Lauderdale - and our sales associate - to help you make the right decision.

Peta was excellent

Love my new sectIonal , delivery was great and furniture looks amazing, i am so happy with my new purchase. I will be able to have so many great moments with our sectional.

Sales rep. Angela was excellent. Found item in store where as other stores had only online.Very disappointed in store policy re shipping /delivery. Was told have to pay delivery charge if item is being delivered to a shipping company but to my home no charge????Did not make sense to me. False advertising?(free shipping anywhere in FL) Then....on receipt of chair and unpacked out of the country ...it was not the color I had chosen! Filed a complaint...waiting to hear back from company

(Translated by Google) I have bought all my furniture at city furniture/Ashley Homestore and I have experienced the two types of delivery that the company offers, which I think do an excellent job, the drivers are very friendly and professional. At premium delivery I ordered my sofa and bedroom set, they installed everything with great care and before leaving they inspected that everything was fine. With free shipping I ordered my coffee table, rug and an outdoor sofa, they very kindly left everything in the garage and everything arrived in excellent condition (Original) He comprado todo mis muebles en city furniture/ Ashley Homestore y he experimentado los dos tipos de delivery que la compañía ofrece los cuales me parece que hacen un excelente trabajo, los drivers son muy amables y profesionales. En el premium delivery ordené mi sofá y bedroom set, instalaron todo con mucho cuidado y antes de irse inspeccionaron que todo estuviera bien. Con el free shipping ordené mi coffee table, alfombra y un sofá para outdoor, muy amablemente dejaron todo en el garaje y todo llegó en excelente condiciones

Manny was awesome! Great to work with and very responsive!

My first time buying furniture at Ashley and I was pleasantly surprised with the selection and low pricing

Andrea at city furniture went above and beyond to help me the best customer service I’ve had in a very long time

If you walk into this Fort Lauderdale location ask for Mikayla! She was amazing and very personable. She tells you how it is in a professional manner. Her attitude is fun and bright. She makes shopping for furniture fun and less stressful. She helps you pick out things but also leaves you alone so you can try and think it through which item you’re going to purchase. She’s great at her job and I hope headquarters sees this post. I walked out of the store to check city furniture to make sure I didn’t miss anything over there. As soon as I left city furniture because the vibe was off, I walked back into Ashley and bought from Mikayla. She really does educate you on the furniture and is honest. I hope Ashley furniture store knows I bought the kitchen table not only because I liked it but because of her energy!

Very nice people. Helpful, had an issue with a chair, they took care of it right away

Sales. Representative Peta is so awesome. She was very courteous, respectful and helpful. I explained my horrible experience with another furniture store and she quickly turned it into a memorable experience. Peta made sure my order was exactly I was looking for. She went over and beyond by calling the warehouse to make sure all items on my new order was available. She's the one to talk to at Ashley furniture. Very knowledgeable about products that the store advertised. Thanks again Peta I had given up hope untill you helped me.

Christina and Santiago were exceptional and very transparent about everything. They made my final decision and purchase a breeze!

Santiago was amazing we told him exactly what we needed and he made the whole process quick and easy. He went above and beyond to ensure we were taken care of. Thanks you we really appreciated you.

Thank you Santiago for a great couch buying experience! We appreciate all of your help and love your new couch.

Peta was very helpful.

Worst customer service on the delivery aspect they canceled my order for delivery after we confirmed on the phone with the front desk for elevator reservation!!!!!

I had a good experience using a store credit.

Great experience all around. Highly recommend!

Santi was absolutely amazing, best salesperson I’ve ever met. I love the couch he suggested. He truly knows how to communicate efficiently and is very thorough. My only complaint was the delivery process, it was an absolute mess. Communication was very unclear and felt rushed (has nothing to do with salesperson)

Very nice and friendly

Tia was incredibly helpful in our recent purchase of furniture. She went above and beyond to make sure we found everything we needed and explained all the terms and delivery info. Will definitely be back when I need to find anything else for my home. Excellent customer service at this location and never felt pressured like I have at other stores. Thanks Tia!

Christina is amazing! Very helpful and sweet. Got a bed frame, mattress and couch for an excellent price. Thank you thank you thank you!

Great merchandise great value great sales person, Christina Topper was very helpful and friendly.

Excellent attention by Mikayla, She os the best!! Good expereince overall!

Awesome experience shopping for furniture today. I was greeted by a tremendous staff. The manager, Mike was extremely accommodating and attentive.. Sales rep Tai was kind and patient. Both very knowledgeable. A+++

Courteous everyone and quality and price provided true meaningful value

Santiago Villada was professional and helpful. He gladly detailed me any product I requested and was very comprehensive on my needs. Will be back 100%

It was actually a fun experience with perks. Come to find out the sales person was from My home town.

Excellent Customer Service and furniture selection

I had an extremely comfortable experience, I have been to seven other stores and just nothing felt like home. My sales lady Peta, went above and beyond to satisfy my needs, I am extremely satisfied with my purchase and will definitely return there again in the future.

Petagaye was absolutely amazing, before I walked into the store I said to my partner “I hate furniture shopping, the follow you around and won’t leave you alone” that was not the case this time we were able to walk around and when we had questions Petagaye was right there to answer them. You have a great employee thank you for making this a positive experience

Super nice

great service and prices

Love their furniture selection. My wife and I went in just to get some vases and other art. And Santiago and Michael were amazing with their service and how they helped us. Highly recommend this store

Santiago V was very helpful and professional. Great experience shopping here. Thanks!

The experience was great. My mom found a piece she loved all thanks to the hard word, extremely knowledgeable, patient, and professional experience we had with Santiago V. Highly recommend working with him.

Great attention, quality.

Mikayla was very helpful. She let us explore on our own and was there for every question we had. We are very happy with the products we choose!

Carlos was very helpful and explained everything in details.

Great store. Lots of choices in our style

Christina was excellent in every way. Her manager , Mike, met with me after the purchasing was done. He, too, was professional in every respect. Both of them reflected the character and human kindness of Keith Koenig, the owner. Great people. Great product. Great experience.

Great value excellent experience

I went into the store to confirm the measurements of a bed I had been interested in online, I had the pleasure of meeting Satiago, also known as Santi. I was pleasantly surprised by his professionalism, as he did not exert any pressure on me to make a purchase, unlike most salesmen. Santi genuinely wanted to assist me and went above and beyond to find me the best deals available. This purchase was one of the easiest transaction I've ever made. The delivery was on time, and all my items were delivered in PERFECT condition. Shout out to the store manager Sam. He gave white glove service as well. I so appreciate this team, and look forward to going back for all my future furniture/mattress purchases. THE ARE A DREAM TEAM!!!!!

Santiago was our salesperson during our visit. He was outstanding! He devoted a great of time and attention in helping us to select our furniture. He calculated various layouts for different sectional options. He helped us in selecting additional pieces that would match and fit within our room dimensions. It involved a lot of time and he was patient, friendly and extremely helpful throughout!

Tia was attentive, engaging, and thorough. It was a pleasant experience. Moving through the store Tia took very good notes on my style and condo design. Give Tia a raise.

Very helpful

Excellent service and not a hard sell. Very thorough explanation of what was bailable for my needs.

Santiago was so easy to work with!!! I’ve purchased before from Ashley and never had an issue!!!

Right from the start our sales consultant Carlos helped us navigate our questions and helped guide us toward our final design on what furniture was the best fit for our home . I would definitely recommend Carlos and Ashley Furniture to my friends and family or anyone looking to furnish any part of their home.

Excellent service!

My salesperson Peta was fabulous. I explained what I was looking for and she didn't disappoint. The bar stools were at my price point and the sturdiness was impressive.

I had the pleasure of of working with Santiago, as well as speak to a few managers along the way. Santiago, was really entuned to what I was looking for and my taste in style after a few questions. I was able to order everything I initially went there to get and was able to lock in another set I fell in love with while there. Highly recommend as the experience was amazing and the vibe/energy of the employees there is how it should be in every establishment.

It was a wonderful experience as usual, Miss Angela Collins was very professional and personal . It felt like I was shopping with my sister. Thank you again for showing appreciation towards the customer.

We were looking specifically for a full size sleeper sofa and were able to quickly select, purchase and arrange delivery in the 3-4 week time frame desired. No additional hard selling. We were in and out in 20 minutes and delivery scheduled the week desired. Well done Ashley team.

Always great, not matter City or Ashley

Tânia gave me an amazing service. Very professional and kind

PETA Forbes was lovely to work with. She was friendly, professional and efficient! If you need a hand with anything, she is your person!!

Our sales representative Carlos was uniquely impressive

I love my new sofa! Delivery went smooth and the drivers were awesome and efficient! I love Ashley Furniture 🥰

Wonderful sales team

Great experience, every time!!

Tia was very helpful finding all the items I required. I was happy with the price of my items, the atmosphere within the store and the professional demeanor of my saleswoman.

Cesar H. and most of his staff were extremely helpful in coordinating the purchase, delivery, and assembly of our new Sectional Sofa. This item was out of stock for 2 months, and Cesar made sure that once it was available, it was delivered without delay. Therefore, I am providing a 5 star review.

Good customer service

It was a pleasant experience me and my wife were treated well everything was explained to us and I'm happy with the product

Had a fantastic experience working with Manuel. Will continue to go back simply because of him!

Maxine Cameron was my story clerk assistant. She did a magnificent job assisting me. Her personality was fantastic. Truly makes the process and time exceeded easily. Thank Maxine.... 😊 🙏 😊 Sign Heather Martin

Michelle was great—listened to what I wanted & found it!

Used the old bait and switch on me. Did not receive what they told me I would be getting. Refuse to make good on their promises. Update: After posting this I got a call from their social media dept. They don't like bad reviews so they told me I could get store credit for returning what was delivered and buying something else, which I did. Went to the store, and arranged for a new delivery. Salesperson rang it up and said my refund would be processed and posted the day the new furniture was delivered and the other picked up. After almost two weeks no refund to my credit card. Called customer service and they said they are not authorized to honor refunds even though it had been approved. Called the store and explained everything for the umpteenth time. Finally got my credit card refunded. During this whole process I received several emails from their social media dept asking me to please delete my original post as I must be happy now.

Very friendly and helpful staff. Thank you!

Christina was very helpful picking out my couch

Cesar Julian and staff the best.

Very knowledgeable help me coordinate everything I needed great customer service Danny & Michael are the best! Mike

Excellent service

Great selection and super friendly helpful sales team. Tia & Manny C were great and answered all my questions to help me order my new sofa!

If I owend a corporation I myself would love it to have Mike and Angela working in my showroom. As we all know personality is just as important as all the other traits it takes be a professional. Due to the fact that there was were water fountains available which was to my surprise Mike offered me a beverage from his own personal inventory from the fridge in the break room. I'm just glad thanks to Mike I didn't have to walk across the street to Fresh Market. As Vince McMann or Triple H would say it's what's best for business and hiring Mike and Angela was definitely a great business decision 😎👍

Veey nice young lady attended to me and assisted me to buy a floor item.

My husband and myself were extremely pleased and thrilled you so many styles of loveseats. They were all unique in their own way, but one particularly stood out and that's the one we purchased. Thank you Ashley!

(Translated by Google) I had an excellent experience in this store, my salesperson Manuel Zuluaga and his manager César Hernández had great attention during and after my purchase. I would definitely go back and recommend this store without a second thought. (Original) Tuve una excelente experiencia en esta tienda, mi vendedor Manuel Zuluaga y su manager César Hernández tuvieron una gran atención durante y después de mi compra. Definitivamente volvería y recomendaría esta tienda sin pensarlo dos veces

FAILED TO DELIVER ITEMS At the 3775 N Federal Hwy, Fort Lauderdale store, I was purchasing 2 sets of stackable wooden crates from Carlos, the floor sales person. He informed me that I could not purchase those items directly, and it would have to be delivered. Since this was part of a Christmas present for my wife who would be traveling out of the country on 12/15, I asked about the delivery date prior to buying it. He repeatedly assured me that it would be delivered by 12/13, so I purchased it. He told me he scheduled the delivery. The evening of 12/13, nothing came, so I called the store. After being transferred several times w/ customer service, McKayla informed me that Carlos had mislabeled the purchase as directly from the store itself, so no delivery was scheduled. She then told me the earliest delivery would be 12/16. When asked to be expedited, she told me that I would be charged another $200 (more than the price of the items). She informed me that I could otherwise drive to their warehouse in Tamarac to pick it myself tonight. Although she was polite, she offered no reasonable solutions for my situation incurred from their mistake. For such a simple purchase and task on their part that had huge value for a customer, Ashley’s essentially expected the customer to pay for a mistake the store made. What kind of service is this?

Loved working with Angela! Very personable and knowledgeable!

Tia was amazing with supporting my home buying needs! Great customer service!!😊

Everyone in the store was attentive and cool. Cesar went above and beyond to deliver my new desk. Thanks, all!

The sales people at Ashley's were helpful in finding the couch with the material we were looking for. Please change the name on the order to Gene. I called to have that corrected but I guess it did not take the change. Please change the first name on the order to Gene.

Carlos was awesome

Tia was nice and professional. However the manager was a bit rude to push something we did not want and became defensive, highly unprofessional. The store has some nice furniture and love that the sales people are not pushy and we had space

Tia was wonderful to work with. I was there for hours shopping to furnish many rooms. She was very patient and very informative. Thank you Tia.

It's like hello how you doing how can we help you very warming welcome into the store. The assistant manager did a great job help me thank you so much 🥰

Beautiful store and great staff. Always receive the best customer service.

Had the best experience at Ashley Furniture in Ft. Lauderdale. I was greeted by Angela when I walked in. I had looked at something I liked online, but was hesitant to purchase without seeing it and it said it would take up to 14 weeks. I explained that to Angela and she knew exactly the set. They had it in the store (online had said only in Gainesville). She took me right to it and also offered to show me a couple others I may like. I stayed with the first I had considered and she said she could have it delivered in 2days! I was shocked. I was thinking weeks! I left to go home and think about it. I was able to call her and make all arrangements on the phone. She explained exactly the logistics of it and everyone went just as Angela had said it would. I had my furniture in 2 days. What a pleasure to work with someone so kind, knowledgeable and competent! I recommend Angela highly and will definitely call her for my next furniture purchase.

A very pleasant experience. ANGELA is a super star. He is knowledgeable, personable, helpful, patient, and just good. He is an asset.

Peya was great and help me to find something within my budget

Carlos was amazing! I called the store to inquire if they had an item in stock and he went above and beyond and assisted me, he even called the warehouse to make sure the item was in stock so I wouldn’t have to wait so long for my furniture. 5 star service! I cannot wait for my furniture to arrive! Again thank you Carlos for the amazing service.

Great and courteous customer service. Quick response. I am truly satisfied and would not hesitate to buy from here again.

We walked in knowing what we wanted, Mikayla , helped us, and I felt she was very well informed with everything, she was really great and I would buy from her again

I had a very pleasant experience at Ashley’s!! My sales Rep was Manuel and he was Amazing & very handsome. He did everything possible to make sure I was an extremely satisfied customer. I am very pleased with my purchase and will definitely shop there again!!

Tía was wonderful. Fine service, very helpful!

Very friendly and courteous staff and great customer service.

This was expected, I guess. The day before Thanksgiving the store had 5 or 6 sales staff and maybe 3 sets of customers. When you first walk in you are accosted by greetings on the first 5 feet. From that point on, the sales staff left me alone. I did eventually buy something, but I had to wait for the employees to finish their personal meeting before I could get their attention. Otherwise everyone was friendly and helpful when asked.

Santiago was amazing! Super helpful & patient with me as I came in with different directions of what I wanted. Ended up getting some nice lighting pieces and indoor baskets & vase. Appreciate it!

So happy with this store and the service I received. Peta helped me pick out the accessories as I know nothing about decorating. Very happy with my furniture and the combinations.

Have bought at this store before, same helpful, friendly service. Informed sales associate, Carlos was easy to work with, without being a"pushy salesperson". Bought there before, would definitely buy again. In the relatively over priced business economy that we have at this time, it helps to have people on the other side of your dollar that treat their customers with integrity and respect. Ashley does, always has, always will. Thank you for making the shopping experience easy!

Our salesman Santiago was very professional and courteous. He answered all our questions with knowledge of each product.

Peta and her team were AWESOME! They were all so helpful. When Peta was busy, her other two partners jumped right in to help us and also to communicate with her on what we wanted. Great team work and awesome customer service!!!😁👏🏼

I really liked a mirror they had. So I asked the sales associate if there was a discount in honor of the upcoming holiday. There was not, however he contacted the distributor and was able to secure a wonderful discount so I immediately went to the store and purchased it. Very satisfied with the customer service I received, and their ability to go above and beyond for their customers.

Angela was extremely helpful and patient with me while giving me many ideas for my decor needs Great CS!

The customer service was exceptional by all agents… especially Makayla. She was extremely helpful and went above and beyond to make sure I was satisfied.

Such a wonderful shopping experience with Mikayla. She was very knowledgeable about her store and didn’t leave my side until I found out what I was looking for. Also I got lots of compliments on my sneakers lol, so they’ve won me over as a customer! ☺️