Ashley Store Fort Lauderdale, FL (Oakland Park)

Jp was great and very helpful so far a great experience

Horrible and dangerous for my health. I order the bed that’s looks very nice in the store, bring in my home and the bed smells toxic, very bad that I was sick and got to the hospital ,after Talking to the manager that make a appointment to come the professional person to check .The person check and give a report that’s the fabric headband was toxic and did the atmosphere that you can not breathe even I had open the window all the time. We call the store and they did not want to give the money back, they didn’t wanted to get back the bed . After a lot hours in the phone they decided to come and take back the bed, to return the money back. do you now why? because was so dangerous for the health, the toxic product can kill everyone who is in the room.In another situation you never get the money back.

Happy with our new sectional purchase Daniel was amazing, attentive and professional. He made us feel comfortable and confident with our purchase!

Sebastian was a very good salesperson he helped us out tremendously and I would recommend anyone who needing new furniture to go they help you out so much

Danny showed me excellent customer service and showed me exactly what I was looking for.

I had an excellent experience with Manuel. I told him what I was looking for and he did his best to help me find the perfect fit.

Angela is so very knowledgeable and extremely helpful. The entire staff are awesome!!

Marcelha and Nick were awesome. Very helpful and knowledgeable. Great personalities. Love Ashley Furniture and they definitely make you feel welcomed. Thank you for a great experience.

Great store experience. Our showroom sales associate Sabastian was the best.

Angela, was the best sales person i have ever had! Her manager Sam was so easy to talk to The whole experience was a pleasure Angela was so great she sold me a mattress And a frame that moves up down and can pair up with your TV I am not a person that you can talk into buying More but Angela is the best

Our salesperson Peta was Amazing!

I had a great experience the person that helped me was great she was friendly and kind she made me feel like family and very helpful with very thing we needed TY for having a great staff Peta is a great help

Horrible ...do not go our purchase!!! I got my delivery in 2 section when I get the second half my sectional didn't fit. I tried to CALL TO return an unused section of the sectional and told I was unable to. Asked for manager and was told Sanika Golden was not available for calls. I said till when and the representative Cristian didn't know I asked to be placed on hold to wait. I don't suggest purchasing anything from here. They have a no return policy even though the website says different. They will not work with you and they are not helpful. Take you business else where!!

Peta and Marselha were wonderful. Helped me find a new bed a get it delivered and set up next day <3

Customer service was exceptional!

Ângela the sales lady was very patient and helpful

Santiago Villado was extremely knowledgeable and listened to my daughter and myself on my wants and needs in a sofa. He asked for pictures of the chairs we have now so that he could help color coordinate them. It’s all coming today, sofa and a rug and I’m very excited. We haven’t had a new sofa in many years so I hope this one holds up as well as our last one.

Very knowledgeable staff and super helpful! A great experience. Thank you!

Our sales person, Santiago was excellent! Courteous , professional and very helpful. Furniture was delivered on time. Thank you for making this an excellent experience.

Peta was exceptional….highly recommended.

The delivery was awesome, the showroom was so helpful and everything looks amazing. Thank you Ashley Furniture!

From my entrance to Ashley's this morning, I was met with professionalism, courtesy and friendliness. The store Manger was simply awesome to my friend and I. He ultimately turned us over to another associate as he continued on to other business . Manuel our sales associate was just as courteous, professional and helpful as his manager. These gentleman are a credit to your company and they are to be commented. It was a pleasure doing business with them. Have a blessed day 🙏.

Excellent service

Great Store experience. Mikayla is excellent and very professional, polite but not pushy. My furniture will be here in three days. She is moving to the Boca store and I’ve promised her that I wil travel there specifically for her for my next furniture purchase which will be in November.

Excellent service from the moment you step in the door, no hassling and asking for what you’re looking for… Mikayla gave us complete leisure to browse the showroom a get a sense to find something we were looking for. Worked with us to get the ideal configuration we wanted. 5/5 experience would recommend.

I am only giving 3 stars due to delivery. My sales agent PETA was great and apologize if this reflects her score. My delivery was suppose to take place between 3-6 . I received a phone call and text message at 415 stating crew will be arriving in 15 min. It is currently 610no one has showed or responded back to my messages as for an update. I guess this what you get for paying Premium delivery of $292.00 Update 10/17 After 2 additional deliveries. I finally received my all furniture. On the second delivery , driver left garbage in my elevator. Called City/Ashley furniture to get refund of Premium delivery service of 292.00. Aske to speak to supervisor today after 35 min Lesste tells me supervisor is not available and I can receive a call back with in 24 hours. I told this was joke. Current still on hold after 43 min still no supervisor. Forgot to mention I was to get a call back fro 2 different store manages. Still waiting on a call from both of them.

Good customer service. Pay attention to your request.

Manuel gave such an excellent service, quick and efficient. The delivery service was fantastic. Very pleased with my new furniture & most of all the service. Thank you

Rose ,Danny and the whole staff were very helpful and explained all I needed to find. Showed patience as we returned numerous time b/4 our sekection

Low pressure shopping experience- arrived and met with our rep who said he would be around if we needed him. Wandered around, Found a great bedroom set and he reappeared to help us complete a purchase and arrange a delivery!

Excellent customer care by Danny! Knowledgable & personable! 10/10 would highly recommend!

Sebastian was the freaking best I have been looking for a couch for weeks and he was so pleasurable and so relax provided all info he listened to what I wanted and did everything he could find me what I wanted and not pushy at all just really seemed like he cared to help me get exactly what I wanted and that’s very rare in these types of situation with sales reps that are normal pushy and make you uncomfortable I felt comfortable to tell him what I could afford and could not and I felt he wanted more information from me with all his questions to make sure I get what I want instead of trying to use that info to sell me. He built Rapport on accident and we were having such a great time finding me my dream couch I found it and I bought it and I will go back to him for the rest of my furniture I highly suggest when you go to ask for Sebastian and if he is busy wait for him you will not regret AMAZING experience 1000 stars!!!! You the man Sebastian thanks again and see you in a few weeks for my bed etc!

I am very satisfied with Ashley Furniture's service. From the first visit they took excellent care of us. Sebastian helped us find our sofa. It took us a week to make a decision, and during that time, he was always present and attentive to any needs we had. He is an excellent employee! I received my sofa this weekend in perfect condition. The delivery process was also super convenient and organized.

Thanks to Sebastian Paredes and Sam Bouie, they served us very patiently helping us select the furniture we needed!!!! Prices are very good, also they gave us gifts for the decoration ass you see in pictures ! Come here and save money purchasing modern furniture you won't regret it !!!

Good experience. Fast and easy transaction. Mikayla was very helpful.

It was great

Peta Forbes was the best, half the reason I bought the couch. Told her what I needed and she made it happen seamlessly ! Going back to her any time I need a piece of furniture

Very poor quality furniture for the price. Don’t let the delivery and installation guys rush out, look over everything. They definitely are going to make a mistake and there will be a defect or damage in your new cheap furniture. If you do not mention it then, you have no claim to anything. They will say you should have got the protection plan, which is a huge rip-off, and it doesn’t really cover anything. The sales team was great though, they are the only reason i gave 2 stars.

Great experience here purchasing furniture for my new apartment. Sam the floor manager is great and I was so pleased to be set up with Danny, who is more than a salesman, he is now a friend. Very knowledgeable about the furniture line and bedding. Never slept better! Come see the team and get furnished!

Excellent service. professional representatives. Very satisfied.

We had a wonderful salesperson named Mikayla who made our shopping experience very pleasant. She answered all of our questions and gave us alternative choices when we couldn't find exactly what we wanted. Ashley furniture is lucky to have an employee like Mikayla!

Manny was wonderful. He gave lots of information to choose the right pillow for me…I’m so excited to try out my new Tempur-Pedic pillow.

Our sales associate was very friendly and professional. He helped us select great art work for our home.

My experience here was wonderful. The associate I worked (sadly do not remember her name) with did everything in her power to find us the right size furniture we needed for our new home. She gave us advice and helped us decide what would look amazing!! Would recommend and would go there again!

PETA is amazing. Very helpful, knowledgeable and efficient. Made our experience very easy and time effective.

Angela is amazing! She assisted me with designing my living room. Great customer service!

Daniel Burgos was an excellent associate. He was very kind and patient while assisting my family and I with our purchase. His expertise allowed us to feel comfortable in our purchase decision.

Manuel was the BEST at helping me decide on a bedroom set & mattress. 😊

Makayla is a super special asset to your company. Not a pushy sales lady but a warm and knowledgeable employee. I completed my order over the phone the next day and she gave all of the instructions required to complete my sale and delivery. She made me feel like I wanted to shop there again. Thanks Makayla you rock.

Excellent salesperson. Knowledgeable and helpful.

Great service and lots options. Santiago was great and very helpful. 👏🏼😃

Mikayla was amazing. I appreciate how kind and generous she was with each visit to the store. Thank you for making my experience with buying my first pieces of furniture ever AMAZING!!! ❤️

Sebastian & Marselha were very helpful and patient with my 92 year old Mother who tends to be difficult. Thank you !!

It’s been a minute since Ive gone into a store to even look, let alone buy furniture. I expected to take a look around and then buy the item online myself when it fit my schedule. I anticipated being swarmed by sales associates and so I was armed with my “I just want to look around” answer but all my preparation did no good because I didnt need to use it. Not only is the showroom well put together and welcoming, the “sales” team was even better. The store manager came over and introduced himself, shook my hand, and told me what I should be expecting from his team - No one followed me around waiting to be called on (unless I wanted them to) which was a breath of fresh air and instead I had someone who was assigned to me to nake sure I was good - Mikayla! Mikayla is amazing. Not only is her positivity infectious, she anticipates your question and seems to always be a step ahead so that before you even know what your next question is, she answers it and has examples and alternate options ready to show you. She listens to what you want/ need, shes real with you when it comes down to something working or not, she gives you options, not obstacles, and shes fun to even be around. She made shopping for a sofa, dare I say, fun! From my entrance, to my exit and to my purchase being delivered next Saturday, the Ashley Team made this easy and exciting. I am excited about a couch…! But it wouldnt have been memorable without Mikayla! Thank you for being the best part of my couch shopping experience!!!

This was our 3 stop at furniture stores but here, they had everything we were looking for at much better quality. Our salesperson Peta was incredible, a rockstar !!

Staff was very friendly and helpful. They were also very knowledgeable about their products.

(Translated by Google) Excellent attention. Cordiality, advice and professionalism (Original) Excelente atención. Cordialidad , asesoramiento y profesionalidad

Sebastian was Excellent! He was extremely helpful and knowledgeable. He gave us space to experience the inventory on the floor but was always right there when we needed him. Truly a pleasant experience. People like Sebastian make it a pleasure to walk into a Retail store. 5 Stars!

Sebastian and Sam were very helpful in helping us pick out our new mattress and bedroom set! Thank you!

Wanted to get a dresser that day. Danny helped us find a floor model for a great price and got us connected up with a great delivery service. Friendly, helpful, and knowledgeable people at this store.

Employees were very helpful and I appreciate the system that Ashley has set up for crediting people who have warranties and don’t utilize it.

Sales associate Sebastian & store manager Sam both went above & beyond to assist me during my sleeper sofa purchase. Even my kitty is 😊

Great service. Walked in the store completely clueless and Santiago spent hours with me helping pick out what was best for me and below my budget. Can't thank him enough.

Danny B. was amazing. Very helpful and friendly and professional.

Superb customer service by Mikayla! Delivery guys were also great - on time and fast assembling furniture. 5 Stars all aound! Thank you!

Danny was a gracious host. He was very patient and pleasant while my wife and I looked at multiple sofas. Very low pressure and a joy to do business with. I recommend Ashley for price, availability, and their wonderful sales staff.

DO NOT BUY FROM HERE! This is not an Ashley Furniture store. This is City Furniture who bought Ashley locations in South Florida. They use the Ashley name to sell their cheaply made furniture with a no refund policy that is not mentioned until you receive delivery. Delivery company was awful and unprofessional. Exchange process was just as frustrating as they scheduled it several times and blamed “system errors” when you wait around ALL day and no one arrives. If I could give zero stars I would so they don’t get credit for a 1 star review. I have purchased many times from Ashely Furniture in the past and have never had any of these issues and it’s a shame City Furniture is being allowed to ruin their reputation by using their name. SALES PEOPLE ARE LIARS AS WELL!! Don’t buy from City Furniture or the Ashley stores they have purchased.

Service was great very helpful I would recommend this location

I continue to be blown away at price, service, and services offered by Ashley furniture. They really are a one stop shop for all home interior furniture needs.

Awesome place and people, great customer service made it easy to find what I was looking for

Sebastian was very helpful and patient. Very courteous and personable. Thank you.

The salespeople were outstanding . We found just what we wanted at a great price.

Staff had exceptional customer service especially the manager as well Santi. I 1000% recommend them and will be purchasing again

Excellent. My sales representative was Tia Baker and she did an excellent job assisting me.

Angela was very helpful and friendly. 10 out of 10 experience for me.

Santiago was excellent and very informative. Helped me find the perfect mattress for my type of comfort.

My shopping experience at Ashley furniture was great! Manuel, the sales person was super helpful and friendly and patiently answered all my questions about the bedroom furniture and couch I was interested in. I’ll definitely be back at Ashley when I’m ready to buy a dining room set!

Manny was great!

I have been a customer of Ashly furniture for a few years and customer service is always good but this time it was amazing. Sebastian’s knowledge and expertise blew me away. I simply wanted a comfortable sofa and he found me the best sectional! He knew how it was built and the materials used. I can say his customer service skills were superb. He had patience as I was a bit difficult. I highly recommend this store location in federal highway and Fort Lauderdale. Ask for Sebastian you will not be disappointed and you will leave happy. Thank you Sebastian for making my shopping experience a great one !

I visited the Ashley Homestore in Fort Lauderdale yesterday. I found a wide range of lovely and reasonably priced furniture, and pleasant, willing and patient staff. I can't comment on the delivery experience yet.

The sales team at Ashley furniture Fort Lauderdale are awesome and truly help you with your needs not over sell you

My experience at Ashley furniture has always been so great. My first time there Santiago treated me so well. I wanted a bedroom set and He was so very patient, knowledgeable, and overall just so easy to work with. I came back a second time BECAUSE of him and am now getting a dining room set. overall, 10/10 experiences.

They took their time to explain the different options and prices and worked with our budget

Wonderful service

Sales personnel are very helpful, patient, and friendly. Willing to spend as much time as necessary with you and no sales pressure at all. Quite a delightful and refreshing experience.

Awesome. Love Tia. So helpful and patient. Would definitely have her help me again. Would go back to this store just because of her.

Mikayla was very helpful and nice to me an greeted me at the door and was a big help finding a queen size mattress she's very good salesperson and I want to thank her very much

Salesman Santiago is amazing. He helped me with every item I needed. He was professional and helpful and very courteous.

Amazing Experience Friendly and very helpful Highly recommend

Went to Ashley to find a love seat. Didn't find what I was looking for. My sales rep. Manuel said there was a sale going on for mattresses which I also needed. My next scheduled stop was a mattress store so I was like why not look. I found a perfect mattress at the right price and Manuel guided me through the process and was not pushy but very friendly and helpful on the pros and cons

Our sales representative, Sebastian Paredes was a real Professional. My wife and I were greeted warmly upon entering and appreciated Mr Paredes’ attentiveness, from our initial browsing through the final sales. He is truly an asset to the Ashley family and brand!!

Sebastian was great! Not hounding us but there when we had questions. Explained everything in detail. It was a pleasant experience. Will return in the future😀

Sebastian was so kind, knowledgeable, and friendly! It was such a pleasure to shop with him! Thank you for all of your help!

Great service and selection

Great shopping experience for outdoor patio furniture. Manuel Zuluaga was the perfect sales representative, making the whole process very efficient. Given that I was short for time, I could not have asked for more.

Oh my goodness I was so happy 😀 with the service Mrs Angela Co was given she explain everything to the bottom from the top I will come to Ashley anytime any body who go there ask for her to see if I liar 🤥 Thank again Mrs Angela for the service

Great customer service by Pete gaye

Weather the sales manager and a new sales person in training helped me. They were both delightful to work with. They made it fun to spend my money. I would’ve rated this a five star, but for one exception. The corporate policy for placing a special order is lengthy and complicated. No reflection upon the store personnel, but the corporate entities that be really need to re-examine their policy and make it an easier and speedier process for both the customer and personnel.

I wish I could give Ashley Furniture Store and City Furniture Delivery service 0 stars. First, when we’re in the store we looked at many bedroom sets. Our salesperson was very attentive and listened to our needs. We were only interested in bedroom sets we could get delivered completely. We picked out 2 sets that were to be delivered on Tuesday. Sounded great as we were sleeping on air mattresses. As it turned out, on Tuesday the delivery guy called to make sure I knew both bedrooms were incomplete. It turns out our bed would not have a frame until October 😭 and the other bedroom set was missing both night stands and the chest of drawers until August. (It’s the middle of June.) I refused delivery until I could talk to my salesperson. Of course, Ashley blamed the mix up on a “computer glitch”. They offered a loaner frame to use until October and a $200 credit for our trouble. In the end, we decided to take delivery with the understanding that Ashley would take back the furniture if all the pieces were not delivered as promised with a full refund. Well when the delivery got to the house not only was the bed frame missing but also the headboard. So the footboard and box springs were placed in a tiny one car garage. As the rest of the furniture was being taken to the bedrooms, the delivery men left black marks and sweat stains all over the white walls. We will have to repaint the walls. 😩. As it turns out, we were given a queen box springs for our king size mattress. Supposedly sometime today, I am supposed to be getting the correct box spring. My whole experience with Ashley was a disaster. If you are thinking about buying furniture from them…go somewhere else! You will get empty promises and your walls all messed up. I would never recommend this business to anyone!

I am loving my bedroom set. So happy I chose you guys. Ms.Blake thank you 🥰 also I slept like a Newborn baby. And spelled new. I am a happy customer. Thanks again.

We worked with Santiago, and he was great. Santiago was very helpful had creative ideas and we were thankful to have met him.

(Translated by Google) It was an excellent experience, they treated me great (Original) Fue una excelente experiencia me trataron genial

Wry personalized service!!

I walked in the store and was greeted by Santiago Villada, in an extremely polite and friendly way. He helped me a lot with my purchasing and I'm very satisfied with his service. The store is well organized, clean and the entire staff is very friendly. This is my second experience at this store and I will come back again.

I called the Ft Lauderdale location about my unused warranty/protection plan for a previous purchase. When you have an unused warranty/protection plan, that amount will be returned to you as a store credit. So I spoke to Santiago, the store manager, after looking up my account, told me I can come in to use my credit. When I arrived at the store Santi went back into my account and said he made a mistake over the phone and it was expired, but he’ll honor it because of our conversation. I appreciated it but didn’t find a piece of furniture I like to purchase so I chose a memory foam pillow. But then Santi sat me down and said he apologize but can’t honor it because the code isn’t appearing on his device, which sounded instantly convenient. I was very disappointed, he told me false information to get me into the store and when I didn’t buy something worth his commission he made an excuse to get rid of me. I realized how in store furniture shopping isn’t the same anymore. I decided to shop online for what I was looking for, though it’s not a new concept but it’s definitely one that going to eventually put more storefront out of business because they still operate with their old salesman techniques.

Love our new table bought from Ashley’s! Service was great and delivery was also excellent! Will buy from again.

Christina was an excellent sales lady. She was very helpful and very professional.

Everyone was very friendly and helpful! Purchasing was very easy and excited to receive our new sofa!

Great service, Manuel was very friendly and helpful! I was able to get exactly what i wanted.

Sales Associate Mikayla was really helpful and gave me my space to look around. I am really happy with my purchase and the customer service provided.

I had a wonderful experience, my salesgirl was the best. She knew her stuff. Thank you Blake

I had an amazing time in Ashley the other day. I only went for a rug ended up buying a whole new couch set and the store representative that helped me.MIA was very Relatable and friendly and caring and not pushy at all to try to get a sale she just kinda let me talk myself into it lol… I loved my experience ❤️

Santiago has been very helpful. We live out of state and he has been great helping us furnish our new condo.

Best Ashley in USA!!! Cesar and Danny, thanks for everything, always!!!

Great service, accessory item was not in the store, a quick order and it was hand delivered in a couple of days.

Great customer service experience from Angela and Danny purchasing a recliner.

Manuel is an excellent person, I do recommend him.

Cesar and Michaela we’re both amazing. Bought a second couch for my home. Waiting on delivery this week can’t wait

This is one of the nicest Ashley stores I've ever seen. The sales associates are friendly and patient with you from the minute you walk in the store. Hat's off to Manuel ( I believe this is his name). Thank you.

Excellent service, fast and professional 👏Santi was the sales representative

⁹ I love how Dan walked around with me until I was completely sure. What I wanted back-and-forth back and forth we went and we picked out entire bedroom. I did, and it was great. So I'm very happy with that. I will send people there and I will come again myself.

Ms Angela was very nice lady she took me around the store until I found what I ready like and she was very helpful that was the best experience I had in a very long time with a sale person Ms Angela keep up the good work I promise to send my family and friends your way

Christina is Great!!! She was knowledgeable and very easy going.

Nice selection of furniture with affordable prices. Mikayla was professional, knowledgeable, and didn't push at all (which is a pet peeve of mine).

Cesar is always the best. Cordial and informative.

The store representative was very helpful, kind, and knowledgeable.

My experience was fantastic thanks to Tia at the Federal highway in Fort Lauderdale store April 26, 2024.Tia was so professional and make me at ease with no pressure. She answered all the questions that I had with the calm of her voice and I felt home immediately. So I had to return the next day for my purchase. The guy with the light yellow shirt I forgot his name, he was very nice and welcoming also and on my way out even the other people(sales persons) they all said thanks for doing business with them. That’s my kind of store. I will definitely refer people I know there. Also go back again. Thanks Tia and the team!

Everyone was very friendly. Petagaye Forbes was very helpful in assisting me and my family to choose the furniture that was best for our circumstances.

Manny was extremely helpful in getting me the pieces that I had already selected from the online showroom. He also found that the delivery could be made more quickly than what was shown online. Great experience. I would go back there again.

Customer care representative, Manuel, made my decision to purchase new furniture easy and enjoyable. If ever you are in need of new furniture or, any other decor, stop by the Ashley store on the Federal Highway, in Fort Lauderdale, and ask for Manuel. All the workers are great but, Manuel is my favorite.

We had a great experience shopping. Peta-gaye was excellent. She listened to our wishes and knew her floor and inventory to be able to give us exactly what we needed for the apartment space we have.

Very efficient!!

I had a great shopping experience at Ashley! The chairs arrived and they are so beautiful 😍 and sturdy. Love it!

Peta was incredible I came in like 100x I must’ve been so annoying but she was so helpful the entire time she was SUCH a godsend in assisting me I’m coming back here every time I go furniture shopping FANTASTIC experience coming here vs. buying online, which was frustrating. Also went to another furniture store before here where they were CLEARLY just trying to make a sale HATED THAT and never ONCE felt like that here.

Santi of Fort Lauderdale was Very professional, kind and very helpful. Santi did everything to make me feel comfortable and made me feel I didn’t mind spending money. I would highly recommend Ashley Furniture is a place to buy furniture! Don’t forget to ask for Santi

Sales Associate was very pleasant and helpful.

Had a great experience making our home furnishings purchases. My sales rep from the Fort Lauderdale location Mikayla did an amazing job. She even texted me after hours to answer any of my questions I had. Although I'm waiting on some pieces still that is on back order she has still remained in contact with me.

Great experience! Angela was super helpful and patient.

PETA made the whole experience seamless and not pushy selling! Thank you PETA

The store is beautifully laid out with so much to see in furnishings and décor. The staff is very friendly, helpful and accommodating. I have been shopping at this Ashley location for several years. Today’s experience was over the top!

Our Sales Associate, Peta, was very friendly and very helpful with our purchase today! Smooth transaction, thank you Peta!

The sales staff has been patient and helpful in helping me furnish my bedroom.

Mikayla is amazing. She made purchasing so much easier lol and stress free for me trying to refurnish my home

(Translated by Google) excellent treatment and good price and good quality (Original) excelente trato y buen precio y buena calidad

Great experience at Ashley. Sales Rep Manny’s patience and attentiveness to customer needs/preferences and measurements helped me select a great choice.

From top to bottom, everything was fabulous regarding our experience at Ashley our sales associate Peta was just awesome. She was very informative with everything we wanted to know answered all our questions but still gave us enough space to explore on our own. I highly recommend using her and we will definitely go back. We are so looking forward to our new couch.

I’m what is greeted with a smile no matter what. But today - I was greeted by the store manager during my visit it was a pleasure. My sales rep Ashley was a trooper she walked the floor with me for a long while until I made a decision.

Stopped by to look at a couch and was able to find one we liked. Spoke to a representative and she said she actually had the same one and loved it. She was nice in person and helped us with sizing etc. We told her we would give it some thought and get back to her. Came home and looked up the same couch and saw it was available for $1,800 less online through a different store. I called and said I would be interested if they could price match, she told me that the online version was fake? interesting because it was a reputable company. I called the Sawgrass store and they matched it without an issue and was lounging on it a week later! If anyone is interested in a couch the LINDYN couch is amazing! Just don't buy it here

Went to Ashleys for the first time and this location was great. Big selection and a lot of variety. Angela helped me and she was great! She was knowledgeable but allowed me to look through the store at my own pace without any pressure. The purchase was also very easy and quick. I'll update this review once my furniture gets delivered.

We were looking for a new bed in our master bedroom and were happy to find just the right one for our condo. Also, our sales associate, Peta Forbes, was not only helpful but delightful in indulging us as we tried many mattresses until we found just the right one. We would recommend Ashley Furniture in Fort Lauderdale - and our sales associate - to help you make the right decision.

Peta was excellent

Love my new sectIonal , delivery was great and furniture looks amazing, i am so happy with my new purchase. I will be able to have so many great moments with our sectional.

Sales rep. Angela was excellent. Found item in store where as other stores had only online.Very disappointed in store policy re shipping /delivery. Was told have to pay delivery charge if item is being delivered to a shipping company but to my home no charge????Did not make sense to me. False advertising?(free shipping anywhere in FL) Then....on receipt of chair and unpacked out of the country ...it was not the color I had chosen! Filed a complaint...waiting to hear back from company

(Translated by Google) I have bought all my furniture at city furniture/Ashley Homestore and I have experienced the two types of delivery that the company offers, which I think do an excellent job, the drivers are very friendly and professional. At premium delivery I ordered my sofa and bedroom set, they installed everything with great care and before leaving they inspected that everything was fine. With free shipping I ordered my coffee table, rug and an outdoor sofa, they very kindly left everything in the garage and everything arrived in excellent condition (Original) He comprado todo mis muebles en city furniture/ Ashley Homestore y he experimentado los dos tipos de delivery que la compañía ofrece los cuales me parece que hacen un excelente trabajo, los drivers son muy amables y profesionales. En el premium delivery ordené mi sofá y bedroom set, instalaron todo con mucho cuidado y antes de irse inspeccionaron que todo estuviera bien. Con el free shipping ordené mi coffee table, alfombra y un sofá para outdoor, muy amablemente dejaron todo en el garaje y todo llegó en excelente condiciones

Manny was awesome! Great to work with and very responsive!

My first time buying furniture at Ashley and I was pleasantly surprised with the selection and low pricing

Andrea at city furniture went above and beyond to help me the best customer service I’ve had in a very long time

If you walk into this Fort Lauderdale location ask for Mikayla! She was amazing and very personable. She tells you how it is in a professional manner. Her attitude is fun and bright. She makes shopping for furniture fun and less stressful. She helps you pick out things but also leaves you alone so you can try and think it through which item you’re going to purchase. She’s great at her job and I hope headquarters sees this post. I walked out of the store to check city furniture to make sure I didn’t miss anything over there. As soon as I left city furniture because the vibe was off, I walked back into Ashley and bought from Mikayla. She really does educate you on the furniture and is honest. I hope Ashley furniture store knows I bought the kitchen table not only because I liked it but because of her energy!

Very nice people. Helpful, had an issue with a chair, they took care of it right away

Sales. Representative Peta is so awesome. She was very courteous, respectful and helpful. I explained my horrible experience with another furniture store and she quickly turned it into a memorable experience. Peta made sure my order was exactly I was looking for. She went over and beyond by calling the warehouse to make sure all items on my new order was available. She's the one to talk to at Ashley furniture. Very knowledgeable about products that the store advertised. Thanks again Peta I had given up hope untill you helped me.

Christina and Santiago were exceptional and very transparent about everything. They made my final decision and purchase a breeze!

Santiago was amazing we told him exactly what we needed and he made the whole process quick and easy. He went above and beyond to ensure we were taken care of. Thanks you we really appreciated you.

Thank you Santiago for a great couch buying experience! We appreciate all of your help and love your new couch.

Peta was very helpful.

Worst customer service on the delivery aspect they canceled my order for delivery after we confirmed on the phone with the front desk for elevator reservation!!!!!

I had a good experience using a store credit.

Great experience all around. Highly recommend!

Santi was absolutely amazing, best salesperson I’ve ever met. I love the couch he suggested. He truly knows how to communicate efficiently and is very thorough. My only complaint was the delivery process, it was an absolute mess. Communication was very unclear and felt rushed (has nothing to do with salesperson)

Very nice and friendly

Tia was incredibly helpful in our recent purchase of furniture. She went above and beyond to make sure we found everything we needed and explained all the terms and delivery info. Will definitely be back when I need to find anything else for my home. Excellent customer service at this location and never felt pressured like I have at other stores. Thanks Tia!

Christina is amazing! Very helpful and sweet. Got a bed frame, mattress and couch for an excellent price. Thank you thank you thank you!

Great merchandise great value great sales person, Christina Topper was very helpful and friendly.

Excellent attention by Mikayla, She os the best!! Good expereince overall!

Awesome experience shopping for furniture today. I was greeted by a tremendous staff. The manager, Mike was extremely accommodating and attentive.. Sales rep Tai was kind and patient. Both very knowledgeable. A+++

Courteous everyone and quality and price provided true meaningful value

Santiago Villada was professional and helpful. He gladly detailed me any product I requested and was very comprehensive on my needs. Will be back 100%

It was actually a fun experience with perks. Come to find out the sales person was from My home town.

Excellent Customer Service and furniture selection

I had an extremely comfortable experience, I have been to seven other stores and just nothing felt like home. My sales lady Peta, went above and beyond to satisfy my needs, I am extremely satisfied with my purchase and will definitely return there again in the future.

Petagaye was absolutely amazing, before I walked into the store I said to my partner “I hate furniture shopping, the follow you around and won’t leave you alone” that was not the case this time we were able to walk around and when we had questions Petagaye was right there to answer them. You have a great employee thank you for making this a positive experience

Super nice

great service and prices

Love their furniture selection. My wife and I went in just to get some vases and other art. And Santiago and Michael were amazing with their service and how they helped us. Highly recommend this store

Santiago V was very helpful and professional. Great experience shopping here. Thanks!

The experience was great. My mom found a piece she loved all thanks to the hard word, extremely knowledgeable, patient, and professional experience we had with Santiago V. Highly recommend working with him.

Great attention, quality.

Mikayla was very helpful. She let us explore on our own and was there for every question we had. We are very happy with the products we choose!

Carlos was very helpful and explained everything in details.

Great store. Lots of choices in our style

Christina was excellent in every way. Her manager , Mike, met with me after the purchasing was done. He, too, was professional in every respect. Both of them reflected the character and human kindness of Keith Koenig, the owner. Great people. Great product. Great experience.

Great value excellent experience

I went into the store to confirm the measurements of a bed I had been interested in online, I had the pleasure of meeting Satiago, also known as Santi. I was pleasantly surprised by his professionalism, as he did not exert any pressure on me to make a purchase, unlike most salesmen. Santi genuinely wanted to assist me and went above and beyond to find me the best deals available. This purchase was one of the easiest transaction I've ever made. The delivery was on time, and all my items were delivered in PERFECT condition. Shout out to the store manager Sam. He gave white glove service as well. I so appreciate this team, and look forward to going back for all my future furniture/mattress purchases. THE ARE A DREAM TEAM!!!!!

Santiago was our salesperson during our visit. He was outstanding! He devoted a great of time and attention in helping us to select our furniture. He calculated various layouts for different sectional options. He helped us in selecting additional pieces that would match and fit within our room dimensions. It involved a lot of time and he was patient, friendly and extremely helpful throughout!

Tia was attentive, engaging, and thorough. It was a pleasant experience. Moving through the store Tia took very good notes on my style and condo design. Give Tia a raise.

Very helpful

Excellent service and not a hard sell. Very thorough explanation of what was bailable for my needs.

Santiago was so easy to work with!!! I’ve purchased before from Ashley and never had an issue!!!

Right from the start our sales consultant Carlos helped us navigate our questions and helped guide us toward our final design on what furniture was the best fit for our home . I would definitely recommend Carlos and Ashley Furniture to my friends and family or anyone looking to furnish any part of their home.

Excellent service!

My salesperson Peta was fabulous. I explained what I was looking for and she didn't disappoint. The bar stools were at my price point and the sturdiness was impressive.

I had the pleasure of of working with Santiago, as well as speak to a few managers along the way. Santiago, was really entuned to what I was looking for and my taste in style after a few questions. I was able to order everything I initially went there to get and was able to lock in another set I fell in love with while there. Highly recommend as the experience was amazing and the vibe/energy of the employees there is how it should be in every establishment.

It was a wonderful experience as usual, Miss Angela Collins was very professional and personal . It felt like I was shopping with my sister. Thank you again for showing appreciation towards the customer.

We were looking specifically for a full size sleeper sofa and were able to quickly select, purchase and arrange delivery in the 3-4 week time frame desired. No additional hard selling. We were in and out in 20 minutes and delivery scheduled the week desired. Well done Ashley team.

Always great, not matter City or Ashley

Peta Forbes gave me an amazing service. Very professional and kind

PETA Forbes was lovely to work with. She was friendly, professional and efficient! If you need a hand with anything, she is your person!!

Our sales representative Carlos was uniquely impressive

I love my new sofa! Delivery went smooth and the drivers were awesome and efficient! I love Ashley Furniture 🥰

Wonderful sales team

Great experience, every time!!

Tia was very helpful finding all the items I required. I was happy with the price of my items, the atmosphere within the store and the professional demeanor of my saleswoman.

Cesar H. and most of his staff were extremely helpful in coordinating the purchase, delivery, and assembly of our new Sectional Sofa. This item was out of stock for 2 months, and Cesar made sure that once it was available, it was delivered without delay. Therefore, I am providing a 5 star review.

Good customer service

It was a pleasant experience me and my wife were treated well everything was explained to us and I'm happy with the product

Had a fantastic experience working with Manuel. Will continue to go back simply because of him!

Maxine Cameron was my story clerk assistant. She did a magnificent job assisting me. Her personality was fantastic. Truly makes the process and time exceeded easily. Thank Maxine.... 😊 🙏 😊 Sign Heather Martin

Michelle was great—listened to what I wanted & found it!

Used the old bait and switch on me. Did not receive what they told me I would be getting. Refuse to make good on their promises. Update: After posting this I got a call from their social media dept. They don't like bad reviews so they told me I could get store credit for returning what was delivered and buying something else, which I did. Went to the store, and arranged for a new delivery. Salesperson rang it up and said my refund would be processed and posted the day the new furniture was delivered and the other picked up. After almost two weeks no refund to my credit card. Called customer service and they said they are not authorized to honor refunds even though it had been approved. Called the store and explained everything for the umpteenth time. Finally got my credit card refunded. During this whole process I received several emails from their social media dept asking me to please delete my original post as I must be happy now.

Very friendly and helpful staff. Thank you!

Christina was very helpful picking out my couch

Cesar Julian and staff the best.

Very knowledgeable help me coordinate everything I needed great customer service Danny & Michael are the best! Mike

Excellent service

Great selection and super friendly helpful sales team. Tia & Manny C were great and answered all my questions to help me order my new sofa!

If I owend a corporation I myself would love it to have Mike and Angela working in my showroom. As we all know personality is just as important as all the other traits it takes be a professional. Due to the fact that there was were water fountains available which was to my surprise Mike offered me a beverage from his own personal inventory from the fridge in the break room. I'm just glad thanks to Mike I didn't have to walk across the street to Fresh Market. As Vince McMann or Triple H would say it's what's best for business and hiring Mike and Angela was definitely a great business decision 😎👍

Veey nice young lady attended to me and assisted me to buy a floor item.

My husband and myself were extremely pleased and thrilled you so many styles of loveseats. They were all unique in their own way, but one particularly stood out and that's the one we purchased. Thank you Ashley!

(Translated by Google) I had an excellent experience in this store, my salesperson Manuel Zuluaga and his manager César Hernández had great attention during and after my purchase. I would definitely go back and recommend this store without a second thought. (Original) Tuve una excelente experiencia en esta tienda, mi vendedor Manuel Zuluaga y su manager César Hernández tuvieron una gran atención durante y después de mi compra. Definitivamente volvería y recomendaría esta tienda sin pensarlo dos veces

FAILED TO DELIVER ITEMS At the 3775 N Federal Hwy, Fort Lauderdale store, I was purchasing 2 sets of stackable wooden crates from Carlos, the floor sales person. He informed me that I could not purchase those items directly, and it would have to be delivered. Since this was part of a Christmas present for my wife who would be traveling out of the country on 12/15, I asked about the delivery date prior to buying it. He repeatedly assured me that it would be delivered by 12/13, so I purchased it. He told me he scheduled the delivery. The evening of 12/13, nothing came, so I called the store. After being transferred several times w/ customer service, McKayla informed me that Carlos had mislabeled the purchase as directly from the store itself, so no delivery was scheduled. She then told me the earliest delivery would be 12/16. When asked to be expedited, she told me that I would be charged another $200 (more than the price of the items). She informed me that I could otherwise drive to their warehouse in Tamarac to pick it myself tonight. Although she was polite, she offered no reasonable solutions for my situation incurred from their mistake. For such a simple purchase and task on their part that had huge value for a customer, Ashley’s essentially expected the customer to pay for a mistake the store made. What kind of service is this?

Loved working with Angela! Very personable and knowledgeable!

Tia was amazing with supporting my home buying needs! Great customer service!!😊

Everyone in the store was attentive and cool. Cesar went above and beyond to deliver my new desk. Thanks, all!

The sales people at Ashley's were helpful in finding the couch with the material we were looking for. Please change the name on the order to Gene. I called to have that corrected but I guess it did not take the change. Please change the first name on the order to Gene.

Carlos was awesome

Tia was nice and professional. However the manager was a bit rude to push something we did not want and became defensive, highly unprofessional. The store has some nice furniture and love that the sales people are not pushy and we had space

Tia was wonderful to work with. I was there for hours shopping to furnish many rooms. She was very patient and very informative. Thank you Tia.

It's like hello how you doing how can we help you very warming welcome into the store. The assistant manager did a great job help me thank you so much 🥰

Beautiful store and great staff. Always receive the best customer service.

Had the best experience at Ashley Furniture in Ft. Lauderdale. I was greeted by Angela when I walked in. I had looked at something I liked online, but was hesitant to purchase without seeing it and it said it would take up to 14 weeks. I explained that to Angela and she knew exactly the set. They had it in the store (online had said only in Gainesville). She took me right to it and also offered to show me a couple others I may like. I stayed with the first I had considered and she said she could have it delivered in 2days! I was shocked. I was thinking weeks! I left to go home and think about it. I was able to call her and make all arrangements on the phone. She explained exactly the logistics of it and everyone went just as Angela had said it would. I had my furniture in 2 days. What a pleasure to work with someone so kind, knowledgeable and competent! I recommend Angela highly and will definitely call her for my next furniture purchase.

A very pleasant experience. Angela Collins is a super star, she is knowledgeable, personable, ,helpful, patient and just good. Because of her I spent thousands I didn't intend to spend.

Peya was great and help me to find something within my budget

Carlos was amazing! I called the store to inquire if they had an item in stock and he went above and beyond and assisted me, he even called the warehouse to make sure the item was in stock so I wouldn’t have to wait so long for my furniture. 5 star service! I cannot wait for my furniture to arrive! Again thank you Carlos for the amazing service.

Great and courteous customer service. Quick response. I am truly satisfied and would not hesitate to buy from here again.

We walked in knowing what we wanted, Mikayla , helped us, and I felt she was very well informed with everything, she was really great and I would buy from her again

I had a very pleasant experience at Ashley’s!! My sales Rep was Manuel and he was Amazing & very handsome. He did everything possible to make sure I was an extremely satisfied customer. I am very pleased with my purchase and will definitely shop there again!!

Tía was wonderful. Fine service, very helpful!

Very friendly and courteous staff and great customer service.

This was expected, I guess. The day before Thanksgiving the store had 5 or 6 sales staff and maybe 3 sets of customers. When you first walk in you are accosted by greetings on the first 5 feet. From that point on, the sales staff left me alone. I did eventually buy something, but I had to wait for the employees to finish their personal meeting before I could get their attention. Otherwise everyone was friendly and helpful when asked.

Santiago was amazing! Super helpful & patient with me as I came in with different directions of what I wanted. Ended up getting some nice lighting pieces and indoor baskets & vase. Appreciate it!

So happy with this store and the service I received. Peta helped me pick out the accessories as I know nothing about decorating. Very happy with my furniture and the combinations.

Have bought at this store before, same helpful, friendly service. Informed sales associate, Carlos was easy to work with, without being a"pushy salesperson". Bought there before, would definitely buy again. In the relatively over priced business economy that we have at this time, it helps to have people on the other side of your dollar that treat their customers with integrity and respect. Ashley does, always has, always will. Thank you for making the shopping experience easy!

Our salesman Santiago was very professional and courteous. He answered all our questions with knowledge of each product.

I recently went here to buy a sofa bed. The store is very eye-catching inside with lovely looking furniture. I found a sofa bed for a very fair price, and I got it delivered to my house. The associate that helped me was Peta, and she was very professional and helpful. All in all, it looks like they have nice merchandise with reasonable prices. The service is excellent. The only thing I didn't like, was that even though they guarantee their furniture for a year, if there is a problem, you have to pay for someone to come out to look at it to determine if the product was defective or not. Even so, I would still come here again if I wanted to purchase another furniture piece.

Peta and her team were AWESOME! They were all so helpful. When Peta was busy, her other two partners jumped right in to help us and also to communicate with her on what we wanted. Great team work and awesome customer service!!!😁👏🏼

I really liked a mirror they had. So I asked the sales associate if there was a discount in honor of the upcoming holiday. There was not, however he contacted the distributor and was able to secure a wonderful discount so I immediately went to the store and purchased it. Very satisfied with the customer service I received, and their ability to go above and beyond for their customers.

Angela was extremely helpful and patient with me while giving me many ideas for my decor needs Great CS!

The customer service was exceptional by all agents… especially Makayla. She was extremely helpful and went above and beyond to make sure I was satisfied.

Such a wonderful shopping experience with Mikayla. She was very knowledgeable about her store and didn’t leave my side until I found out what I was looking for. Also I got lots of compliments on my sneakers lol, so they’ve won me over as a customer! ☺️

The salesperson was a great help and informative.

After leaving an honest but negative review, I get a call from Steve in Ashley's Social Media Dept stating they would like to make this right. I call back the number in Tsmarac Fl within minutes only to find they are closed ! I called back today after voice-mail HELL I get a representative that says he will transfer me. We'll he disconnected the call. ASHLEY FURNITURE YOU FAILED AGAIN !!!

LISTEN THESE PEOPLE ARE LIKE ANGELS, SAM IS A SWEETHEART AND ALL THE STAFF THERE CARLOS WAS AMAZING, THE ENTIRE STAFF WAS SO SO HOSPITABLE.

Excellent service, from start to finish.

Great customer service. Staff were helpful and very attentive to what I needed.

Miss Blake was great! Good fast easy experience!

We are happy with the service and our purchase. Tia was very helpful in answering our questions.

Peta was such a great help with selecting our new couch. She was able to use an image of our living room to give us a correct estimate of the size we need. We went home and measured to make sure before we completed our purchase, and sure enough she was right. Peta was wonderful guiding us every step of the way. Once we get the new couch delivered, we will definitely be back to fill out the rest of the room.

Beautiful store. Peta-Gay went above and beyond to help me find my dream chair.

The associate Tia Baker was very very patient and helpful. She made sure we were satisfied with our purchase

Had a wonderful experience at this store! Mikayla helped us and was absolutely perfect. She provided insight and support without even making us feel pressured. Very happy with my purchase!

Our sales associate was very knowledgeable about the piece we were looking for. She took her time to show us several styles in our price range until we found the perfect piece for my husband. I would certainly recommend Ashley and definitely our sales associate very highly!

The delivery guys were super nice and efficient. They brought in our new couch and explained everything to us. I love our new couch. It sits higher and is very comfortable. The whole process from buying to delivery was very smooth.

The team was great and very helpful!

Great service, listened to what we wanted and found it. Will shop with them again.

Wet helpful ans efficient. Friendly sales people

Mikala Blake was wonderful… knew her product, helpful and friendly

Tia, you totally rock! The entire experience was easy. From the moment we walked through the doors to setup and delivery. Tia made sure the entire process was seamless! Thank you Tia!!

The price was reasonable for the dining table set I purchased . The salesperson Tia Baker was helpful . Thank you .

Peta with Ashley Homestore in Oakland Park is super knowledgeable and friendly. I expected to be shopping for hours to find counter stools, she showed me everything that they had, let me think, then checked back in, completed the sale and I was on my way! Thank you for the quick & friendly customer service!

The sales associate Alexis was amazing and took great care of me! The furniture turned out awesome!

I had a great experience with the staff at the store,They were courteous and knowledgeable about my Families wants and needs,They treated us with loving care, as though we were family

Vicky was great got us what we needed and understood our needs and went above and beyond to get us what we wanted.

Peta has been a true professional and simply awesome to work with! Her dedicated assistance has made all of our Ashley furniture purchases ideal and makes us truly happy customers !

Excenllent

Manuel Zuluaga & Sam thank you.

Peta was amazing in helping me select furniture for my mother. It took us just a short time to sel3ct, pay, and set up delivery for exactly when we wanted it. Peta was extremely knowledgeable and patient and will use her again and again when buying furniture. The best! Thank you, Peta! You were wonderful!

I recently relocated back to FLL and in need of furniture quickly. Santiago listened to what I was looking for and need and the style I like. He provided great recommendations and made himself available via text if I had further questions. Ashley HomeStore Fort Lauderdale is lucky to have a true professional like Santiago on their team!

Phenomenal experience from the moment I walked in the store to the time I got in my car. I immediately received a warm welcome from Santiago. From that point on, Santi was extremely kind, professional, patient, listened to my needs, fun, welcoming and more. Santi treated my daughter and I like we were family. He was personable, knowledgeable and willing to go above and beyond to ensure I left satisfied with my selections. The entire team was really nice as well. If you’re in the market of looking for furniture, I highly recommend this location. Thank you so much Santi and team for all the kindness you shown during my time at your store! Truly an amazing experience! Looking forward to the enjoying the pieces I’m adding to my home!

Santiago found everything I was looking for in a new bedroom set. We found the bed I liked, but it didn’t come with set pieces. He spent a lot of time and made everything possible. Can’t wait for the delivery and see it all together. Thanks also to Tia, Cesar, and John.

Petra did an outstanding job. She was knowledgable about the product and gave great customer service.

First time going there people were very friendly and not like car salesman bothering you every minute. The girl that helped us was very informative and helpful. Would definitely recommend anyone to go there

Great salesmanship and customer service! We picked out our furniture and they delivered the next day!

Angela was awesome helping me pick my dream sectional!

They are very professional and very great they give you space to look around and then help you they don't over crowd you unlike city forenture they at city follow you and make you unforgettable I will never go to city again and only shop at Ashley it's very sad that they are sister stores cause they are so different especially the one at oakwood place the Manger is so rude to women especially white woman

This is now my second time at Ashley first for our apartment, now for our house. I looked for Angela who is absolutely a Doll, she helped us with bedroom and living room for our apartment so I definitely wanted her to take care of us again. She makes easy and honestly about things. Love her

(Translated by Google) A wonderful visit (Original) Una visita maravillosa

Angela Collins was extremely helpful in helping me make the right choices for my home and very knowledgeable about how to proceed with the purchase

It was a pleasure to deal with Vicky at Ashley. She explained everything clearly and completely and was very knowledgeable of their products

Mikayla was amazing sales associate. She explained everything in detail, including the warranties and coverages. Truly an asset to the company.

Good

Working with Carlos was a wonderful experience!

While the sales rep did a good job and there was no issue yet with the product, the same product was on the Ashley website for $30 less and store would not match the price and the Manager said he could do nothing. I even went to pick up the item so no delivery needed. Some gesture for customer service should have been offered. While I was invested for this sale, thanks but no thanks next time!

Carlos helped us find our perfect bed set.

I love shopping at Ashley Store, the sales staff members or excellent, they have a great selection of furnishings and the prices or very affordable.

Awesome experience

We needed 2 accent chairs, visited a dozen stores from North Miami to Fort Lauderdale, and everything we saw was either too wide, or uncomfortable or wrong color or too expensive. Eventually, we have stopped at Ashley and saw exactly what we were looking for. Salesperson Mikayla was super friendly and efficient, very happy with the product and the whole experience.

Amazing experience provided by Manuel Z. His customer service is unmatched! Manuel made sure to go above and beyond to help us chose the items needed. 100% recommended

They sold us furniture that has wood worms and it's eating away at the dresser. They won't refund us or help us in any way! Never coming back to Ashley Furniture!

Visited Fort Lauderdale / Federal Hwy. location. Our salesperson Santiago was amazing. We had a unique situation and he quickly assessed the situation, got me to the right products to solve my “problem”, and stayed with us through the entire process. Fair, honest, and straightforward, Santiago is an asset to Ashley, and I highly recommend this store for your next home furnishings purchase.

I am not a shopper but when it comes to shopping for things like furniture... my anxiety level skyrockets. You don't even get into the door and you're surrounded by a pack of wolves that haven't eaten in weeks. This WAS NOT our experience at Ashley. We were greeted when we came in. We told the sales person, Peta, exactly what we were looking for and she took us right to it. She didn't try to convince us to buy things that weren't what we were asking for. She wasn't pushy at all. We said we wanted to think it over, so she gave us her card and told us to let her know once we decide. To be honest, we went to a few more furnitures stores but the sales people would show us stuff that wasn't anything like what we were asking for. It was like they didn't care about what we wanted, they just wanted to get a sale. Peta at Ashley had us sold. We went back that same day and she was ready to take care of us. We were in and out. No pushy sales tactics, no pressure.. just beautiful furniture from a friendly face. Thank you Peta!!!

Ask for Manuel when you go there. He gave us EXCELLENT CUSTOMER SERVICE. I highly recommend him. He was very nice and informative with what we came looking for. We came in late and he stayed late to ensure we were able to make our purchase. He was very very polite. Definitely recommend Manuel!

Great help from Mikayla with getting my dresser ordered/ delivered. Everything was seamless and super easy!

Alexis Weight is awesome she made us feel comfortable, had a great personality and is very professional!

Loved the hands on experience he Carlos was amazing

The sales person Santiago was excellent. He allowed you to look on your own and assisted when neede in a very efficient and effective manner!

Santiago Villada is our SUPER Sales Rep!!! So happy with our furniture selections! Go in and ask for Santi ...he is the BEST!!! Can't wait to get everything delivered!

Angela was of great help choosing furniture for my new condo. She is patient and walked me through the store, and I finally set for goodies I wanted.

Angela was excellent!!

Our sales lady was Angela Collins who met us at the door and was very helpful and knowledgeable. We purchased 2 recliners and will probably purchase the matching sofa at a later date.

Manny and the sales team were a huge help getting my entire place furnished. Knowledgeable of the products, they had a great awareness of the store and other products that were similar. All around great experience. Highly recommend. Ask for Manny!

Great customer service!!!

Mikayla is the most amazing and wonderful sales associate. You give her and idea of your vision and she gets to work on making it happen. True rockstar and asset for the company. The store manager Michael, understands the premise of exceptional customer service and care. Thank you so much for an amazing experience.

Very friendly. Just bought a mattress and they offered free delivery.

It was a pleasure meeting and doing business with Mikayla. Her knowledge, patience, and empathy steered me in the right direction to make an informed decision on my purchase. Thank you, Mikayla! I’ll be back. See you soon ;-)

Great Service!

Vicky was friendly, helpful and professional. She was so easy to work with and helped us every step of the way. If she didn't have the answer, she quickly found it by asking her manager. We had a fairly large order and we shipped it to the Caribbean, so Vicky had to go the extra mile more than once to facilitate the whole process. Definitely ask for Vicky if you are shopping at the Ashley store in Fort Lauderdale, FL!

Nice employee's, nice furniture

Excellent experience. Friendly and very personable staff, especially Mikayla...a real asset to this store. Thank you!!

We were extremely impressed with our visit at Ashley Furniture! The showroom had amazing merchandise. Our salesman Carlos was very helpful, knowledgeable, but not pushy. We bought a beautiful sleeper sofa. Compared to other places we visited that same day we highly recommend Ashley!!

Friendly and patient sales woman Tia!! The entire staff was amazing

Good experience

It was a fantastic experience to shop with Tia! Everyone is friendly and they had exactly what I was looking for. Will go back there for surel

My most recent experience with Ashley home store was great. The young lady who assist me named Alexis was very helpful and patient with me. The only reason I am giving them 3 stars is because my last experience was not ideal and I promised myself I would not go back. There was a huge lack of communication which cause unexpected delays in the delivery of my furniture. I only wish my previous experience was like my most recent encounter. The person that assist you truly matters and will make a big difference in how you feel about their service.

Very competitive personel. Reliable and courtesy.

Great service. Peta was very helpful in helping me select furniture that suited my needs.I highly recommend her.

Great service, fantastic salesmanship and large selection

Peta is one of the best reps I’ve ever worked with in my life and I can’t emphasize that enough. She was extremely helpful and spent a fair amount of time giving me other great interior design ideas for the house outside of what I bought at the store. Awesome experience!

Excellent customer service, no complaints

What an stress-free furniture buying experience thanks to our amazing sales associate Peta, and the manager Sam. Highly recommend going and asking to work with them.

I felt uncomfortable in the store. They were having a sales incentive meeting on the sales floor in front of customers and the content of it made me feel like they were all just out to sell whatever they could instead of truly helping the customer find the right items for them. I work in sales and understand and appreciate incentives, hearing the content of their meeting made me very leery to give them my business though.

Tia Baker was a wonderful salesperson to work with. I will go back to her again and again.

Pita our sales rep was extremely helpful and very professional. We received two bedroom sets and our dinning room table and they are beautiful. Great prices and quality.

I always receive great customer service, Santi was so helpful and amazing

Santiago was amazing and super helpful ! The Memorial Day sales and extras were an added bonus !

Sam and Manny were Awesome

Horrible customer experience. I bought $800 bar stools and when I got home they didn’t fit and I needed to swap them out for the shorter ones…. Not even 12 hours has gone by since I bought these expensive bar stools and my intention is to swap them for the correct size. CITY FURNITURE HAS A NO RE-SELECTION IR RETURN POLICY. They don’t care that their sleezy salesman sold them to you without ensuring you know what you are doing and that it can’t be undone. I am extremely disappointed and plan to never shop for furniture with Ashley or City ever again. Failure to keep customers happy.

I recently bought a new dining room set from Ashley HomeStore and I couldn't be happier with my experience! The customer service was outstanding and the sales associate was very knowledgeable and helpful. The furniture was delivered on time and in perfect condition. The quality of the furniture is exceptional and the design fits perfectly with my home decor. I highly recommend Ashley HomeStore to anyone looking for stylish and high-quality furniture at affordable prices. Thank you, Ashley HomeStore, for making my home feel complete!

I loved the way they treated us, especially Santiago and his manager, they helped us find exactly what we were looking for, perfect thanks. I recommend it 100%

The young lady were extremely helpful. Big thank you for her.

Peta Forbes is the kind of furniture consultant you want to run into when shopping. Right at the front door she greeted us with a wonderful smile and sense of humor, talk about making us feel great to be there. She wasn’t the lurking type sales professional, she checked in when appropriate yet let us shop as a couple and enjoy our experience together. Peta was great with knowledge of the product and made us feel very confident in our big purchase. If I was running a company this is exactly the kind of employee I would want to be the face of my business. 5 stars wasn’t enough but 10 would be better. Thank you Ashley Furniture and Thank you Peta for giving us the best experience with our first big purchase for our home as a couple!

Amazing customer service! Fast, friendly, and professional. Made an error when purchasing a couch, and they were very accommodating and were able to send me a new one and do a swap the next day! Highly recommend! Thanks Andrea!!

Santiago was very thorough and listened to my friend and I and what we wanted and needed. He didn't want to just take our money. He wanted to help and he did by looking in clearance and other areas to save money anyway possible. When you come to this store ask for Santiago. Thank you again.

Peta was so helpful and sweet. Stayed late to take care of our family! I would give her a higher rating if I could!

Sal was very helpful and attentive to what we were looking for.

Very nice store and attendants were super friendly and welcoming. For sure I will be back and recommend it to everyone that's looking for new furnitures. 👌

Ordered piece of furniture online. Immediately got a call to let me know it's a special order and target delivery date is x. Few days later received an email to schedule my delivery. Schedule it for y. Next day received an email that my order was canceled. No explanation, no phone call, NO RESPONSE TO MY EMAIL inquiring why and what happened. These folks don't care.

Great customer service

All employees were very nice, but Peta Forbes was very respectful, gave us no pressure to buy, she was great!

Our couch is wonderful but we paid for an extended warranty that is worthless. They say that service is available on Saturdays but they always cancelled it. So in November 2022 tech comes out and gets recliner working but it breaks 3 days later. Another tech comes out and says we need a new motor for our recliner but it won’t be here for 90 days. I call after 90 days and now they say it won’t be available until May 2023. I suggested several solutions. 1. Get the motor from a showroom couch model. 2. Get it from an in stock couch in the storage room. 3. Order it from another vendor. Ashley furniture refused to do anything but blame their vendor for the delay. I could buy this motor on Amazon or EBay today, but Ashley Furniture just puts their head in the sand and ignores customers after the sale. DO NOT SHOP HERE.

If I could give zero stars I would. I went into the store to accompany a relative that was shopping. I found pillows that felt incredible. I was told 150.$ I bought 2. They were to be shipped. I looked at the receipt and saw I was being charged 179$ a pillow. More than I was quoted. However I agreed to buy them because they felt so soft. Later at home I looked at receipt again as I felt the price still seemed off. I was also charged 21.48$ for in home service for a yr!! I was not asked if I wanted this nor does anyone actually need in home service for a pillow!! Now I'm angry. Pillows are delivered and guess what? One pillow was the correct one the other was something totally different! I checked online to find that they are cheaper on line. I brought them back to the store for a refund as the entire purchase was a huge screw up from the get go! Not a good sales person!!!!!!! Trying to sneak in extra charges. Then because I paid with debit I could not get a refund! Must wait 5-7 days for a check!! F that. Total BS. I do not recommend this store or it's affiliates! City Furniture! Also horrible. Never ever will I purchase anything from either store!! HORRIBLE

Great Place Thank You all For Such A Wonderful Visit… They Took care of me and i got what i Wanted. I can’t believe how fast the delivery is…. Special Thanks To Sale Peta and Show Room Manager Micheal

Had a pleasant experience at Ashley HomeStore in Fort Lauderdale. Mikayla was super helpful with finding us the ideal bedroom furniture! Will shop there again.

Visited with my best friend although she decided not to purchase anything I have to say customer service was superb.

I spent thousands of dollars over the years with Ashley and I tried to cancel a shipment that was delivered and I have to pay for the return. I wasn't provided with a shipping label or RA# and waited 4 days to receive an email that provided a return to addrress. Ashley has a shipping account and it won't make them poor either, Shame on you Ashley!

I needed a new mattress and wanted this to be my last mattress purchase. My salesman Carlos sat my mind at ease because he was knowledgeable a personable and I never felt pushed. It was his ability to present information credibly that sold me.

The location is great for quick access for those with homes near the beach. However, if you wish to pick up your new purchases, you have to drive to their warehouse near the EVERGLADES (it doesn’t look far, but it will burn half your day between the drive, traffic and waiting to pick up your furniture). Please note, if you request a delivery, make sure to inspect it before your delivery personnel leave. I had multiple items damaged that had to be put back on the truck MULTIPLE times. I definitely recommend picking up your order, but your items could still be damaged from the factory.

Very good service and answer to our needs. Patience and profesionalism.

(Translated by Google) Nice surface, nice furniture. (Original) Belle surface, beaux meubles.

Alexis was great!

The sales people were very helpful and friendly. We are very happy with our living room furniture. The delivery was the fastest I’ve ever had couldn’t be happier.

Don’t get me wrong, this was only for Sales. Delivery sucks. I’ll give them a 2 star review.

Pita was very professional

Myself associate Tia was amazing. She exactly what I did. I get a pair me with the right mattress position, helping with the great sales associate.

This review is for Mikayla. The other salespeople at Ashley that assisted me were phenomenal and kind as well, but Mikayla gets the gold medal for going above and beyond. She is genuine, thoughtful and you can tell she cares about client relationships and not just the sale. She really helped me out when I was in a bind with a mattress exchange. She wasn't pushy, nor impatient, just friendly, warm and advocated for me when it came to my problem. I can't rave enough about Mikayla. If you're looking to purchase furniture at Ashley, ask for Mikayla and see for yourself the high standard of customer care she delivers.

Mikaela is a superb sales associate. Amazing customer service with great taste.

I walked into the Ft Lauderdale store and met with Peta. I was looking for a recliner and she showed me all the ones that had the options I wanted. Gave me time to look around so when I decided on the one I wanted to buy, she checked availability and explained all I needed to know. Peta was very professional and friendly to chat with.

My experience here was phenomenal, I was greeted immediately by Tia , an amazing associate, she answered all the important questions I had and eventually finalized the sale . The furniture selections at this store is also very great with good prices

Amazing service compared to Ashley’s Online. Had a horrible time with the online store and went to Ashley’s Home Store and the manager assisted me and helped me order my bed set. The manager Mikayla is hands down the best!

(Translated by Google) Good and nice products (Original) Buenos y bonitos productos

Super friendly and patient

I never experienced anything like this before. Customer service is the worst ever. After 3 months of waiting for my furniture and getting no response to my inquiries I decided to cancel the order. It took 2 weeks tons of phone calls to at least 11 different people who would not help. THey kept saying only the girl who took the order could do anything and she would not return my phone calls or e-mails. The worst run around I have ever had. I would never step foot in either of their companies City Furniture or Ashley home store ever ever ever.

Shawn and his crew was the best help there is , he was very helpful in finding exactly what we wanted for the best price !

I just want to give a shout-out to Shawn Rad for his wonderful customer service and for being so attentive. From the moment we walked into the store we were greeted and helped in a quickly and efficient matter. Very satisfied with purchase and service.

The sales person and the manager were very caring, professional, and very patient. They answered all my questions and explained all the options. I felt that they treated me like family. Will recommend 100%.

Peta greeted me as soon as I walked into the store, making the initial experience very pleasant. I looked around the living room section and I found many styles and prices. Here I found choices in the $1,000-2,000 range, depending on the style. I did find the quality and the look of the furniture a bit less enticing as some of the other furniture stores in the area. Ashley furniture opened in 1997, the chain now comprises over 2000 locations worldwide.

Mikayla was our sales associate and she made furniture buying actually a nice experience, she was professional, knowledgeable, and personable. Thank Mikayla for your help and assistance.

Shawn is amazing! He is knowledgeable, personable and goes out of his way to make sure that you have the best experience! We will definitely be working with him again to furnish our new home!

Tia was very knowledgeable and helpful. Easy shopping experience.

Great store, great help, you can actually see each furniture with its own space,

I went to the store to buy a bed and had great experience being helped by Mikayla. She was very helpful and sweet. She took the time to explain and go over all the details with me. I would recommend her to all my friends and family. She is definitely the best 🤗

Tia was taking care of me today. She was very helpful and accommodating. I had a very pleasant experience. I will return to Ashley at Oakland Park. Thank you.

From the moment that we walked into the store, our sales associate Peta helped us every step of the way, never rushed us, was very kind, understanding, and patient, and ensured that all of our needs were taken care of, even going as far as to pull up the plans of our new house to ensure that the furniture would fit well! If you need help at this store, we definitely recommend speaking to her because she will make sure that you’re taken care of, and will go above and beyond for you! We will definitely be back to purchase more items for our home from her :)

Very good experience and Zach was helpful and I would choose Ashley furniture for future purchases.

Bought new furniture from Peta at Ashley furniture and she was so helpful and made the transaction so easy. Thank you for all of your help!!

My highest compliments to Sebastian, Showroom Mgr at the Federal Hwy store, & to Sharon Jacob, General Mgr at the Sawgrass Store, who were both can-do, pro-customer, & made sure a problem I had was resolved to my satisfaction (much better than the City Furniture Customer Care Line!). My sales associate at the Federal Hwy location, Alexis Wright, was also very pleasant to deal with. It was great that they would do a price match for in-stock items at the Ashley Furniture website & at Amazon--so I saved over $100!

Nice place. Excellent staff members

Peta was wonderful, made the purchase so easy! Highly recommend her!!!!!!

Very professional and clean location! Item we wanted was in stock. I would highly recommend!

Customary Greeting was good. Our sales agent was efficient but seemed very indifferent and not really friendly. Maybe because our order wasn’t that big?

Mikayla, the salesperson that assisted us in choosing a sectional sofa was very helpful and patient. There was no pressure to buy and she was very informative

Excellent, personable. helpful service. Found just the kind of Oriental-look dining room set I'd been looking for. Disappointed that so few items, including my purchase, were actually part of the advertised Labor Day Sale.

PETA and Robert were great! They made my experience one to remember!

Husband got a new den and had a very specific request for his couch. Ashley had exactly what we were looking for at a great price! Gabino was super helpful and made our experience super easy. We’ll definitely be back for my office couch and bedroom furniture!

Great experience, they have excellent customer service from the moment you enter the door. They leave you to do your own thing and don’t hound you. The items we chose were in stock and delivery was available as soon as 3 days later! Peta Forbes was our associate, extremely knowledgeable, friendly and ready to help with a beautiful smile on her face. Thank you for all your help!

Peta Forbes was outstanding in helping me find exactly what I wanted/needed. Highly recommend the store and seeking her assistance

Tia assisted met us at the door and was very friendly, but low pressure. Once we looked around a bit she was available to help us with our purchase. The service she provided was spectacular and we will be back to shop as we update furniture. Definitely 5 stars!

Tia found us the perfect accent tables! She was friendly knowledgeable and efficient.

Mrs Forbes was over the top EXCEPTIONAL in my experience! Because of this lovely Lady, I definitely will return to Ashley Furniture. She was patient, warming towards me, and most of all, never lost it with me because I changed my mind God only knows how many times. These are the people that we (the public) need in those positions. You Rock to the highest power Mrs Forbes!!!!!! Bravo I’m addition. I went back to the same store and the whole entire staff was so pleasant!!! I don’t live near there at all, however, it’s so worth the drive!! These people make you feel so welcome. That’s what I call CUSTOMER SERVICE! Last but not least, the driver that came to deliver my stuff was very professional as well. 2 great men that took their time to explain everything to me….THANK YOU ASHLEY FURNITURE

Great shopping experience

I went to Ashley furniture store and met this young man who was so cordial he helped me choose a sofa for my living room Zachary thank you for making my furniture shopping easy and thanks for everything.

Do NOT purchase ANYTHING from this "franchise" location. I purchased a piece of furniture which arrived damaged. I brought the item back to the store and was refused a refund. The manager told me this was a franchise location and that they did not accept return regardless of condition. I disputed with my credit card company and showed them that the only thing I signed was the bill of sale. I did NOT sign any of the return policy disclosures. After 5 days I get confirmation from my credit card company that they received signed forms of my signed return policy disclosures. When I first went to the store the manager could not produce these forms, and they popped up out of thin air. I am seeking legal advice against this company for forging my signature on documents. This company ABSOLUTLEY cannot be trusted, and I would advise everyone stays far away from this joke of a business. Do not believe the companys response below, these people are not to be trusted and I will update this review once legal actions have concluded.

Happily each time I go into Ashley furniture I walk out with something I am happy to own. Their sales reps are helpful yet unobtrusive, and their store interior layouts are exquisite. Both Rooms to Go and city furniture should take a note. Thanks Ashley; next I will shop your online store for the smaller furniture items, such as entryway shoe cabinets, that you don't carry in the store.

Absolutely horrible company. I purchased a very expensive desk for it to break 6 months later. I did thought I was safe with the warranty that I bought separate right? Wrong the tech came in and basically just didn’t want to repair it. He was claiming about all his appointments he had that day. Told me he couldn’t repair it then the company is telling them I refused service? Don’t buy from this company just go with someone else. They will snake you.

Blake was awesome! Friendly. Cheerful! Got it done in no time! Yeah Blake at the Ft Lauderdale Location!

I had to buy a bed, mattress and an armchair for my new apartment. After several weeks of visiting places I arrived at Ashley Home Store-Oakland Park. A great experience and excellent attention from Zachary. He is very knowledgeable and knew about her product. It was a pleasure shopping known that I had a great associate. I left super super happy...happy to find everything I wanted in one place and more interesting excellent price.🙂🙃😊💖 Another great experience with Peta Forbes on May 24, 2023. She was amazing 👏 😍 answer all my questions and very helpful with me.Thank you so much Peta Forbes for all your help 😘 ❤️ Today June 25, 2024 has another amazing experience with Manuel Zuluaga. Thank you so much for all your help👏👏🥰🥰

Had a great experience at Ashley Furniture in Ft. Lauderdale yesterday. We stopped in just before closing and Mikayla was so personable and helpful it made the whole experience a great one. We found something perfect for our living room and we did it with a smile! Thank you Mikayla and Ashley Furniture. We will definitely be back in the future!

Just visited Ashley Furniture on Federal Highway in Ft Lauderdale to purchase multiple items for my mother in-law. We worked with Peta who is absolutely amazing. She turned what could have been a stressful experience into a fun & enjoyable experience. I highly recommend Peta and Ashley Furniture!

Great furniture Great prices

Great service from salesperson Tia , she was very helpful and informative!!

Had a great shopping experience at Ashley. The sales associate was very knowledgeable and professional. The delivery came perfect as well. Thank you

Representative Nunez was an absolute was patient

Do not buy the extended warranty if you plan to move to another state. They will not tell you this and lie about how great it is. I bought from this store and then moved to Texas and now they won't cover my manufacturers Warranty and extended that I paid extra for. Couch is sagging now and table lost its color. Please buy elsewhere and don't be fooled by extended warranty.

I ordered a couch from this store in July 2021, the sales person was great and delivery was fast. However, less than 3 months after purchasing the couch the frame was broken in half and the seat cushions are falling through the support straps. My cushions have been replaced three times and within a couple weeks the same thing happens. Ashley refuses to refund the purchase or allow an exchange. Instead they feel scheduling service appointments every 3 months and asking the customer to pick a day that they are available between 8am and 8pm is acceptable. Do not order from Ashley furniture unless you want poorly made furniture and have countless hours to spend on hold with customer service and waiting for their repair person to show up.

Excellent customer service x highly recommended x

Worst service ever. I bought on line a sofa in December it apperared it was in stock, however they scheduled my delivery for April , 4 months later. I was very upset because it was not what they showed on line, finally I had to agree to receive my furniture on April 10th. Now one day before my delivery date I called them to ask the approximate time, and they said there is none delivery programmed for me. The item is out of stock and it will be delivered in one more month. Is this a Joke?, nobody called me or emailed me to let me know , I paid for that 4 months ago. I am expecting my sofá. I spoke with a customer service agent and he told me I can shop something else instead, I said I wanted the sofa I picked. I asked to speak with a supervisor and he said that the only he could do for me is to send an email to the sales person in charge of purchases made on line. That is terrible nobody could give me a solution. Conclusion, I don't have the furniture I bought and I won't have it until nobody knows. zero respect for customers, terrible service. I do not recommend this store and city furniture( which are the same company) nor online store either.

Really clean store , associates are always ready to assist

So I placed my order on a Friday, with a promised delivery of the very next day {Saturday}. I commented to the salesperson that it was too good to be true that they would deliver the item the very next day. I was advised by the shysty salesperson that I would receive a text confirming the delivery window. Never got the text, instead received 3 phone calls from the delivery team explaining there was a glitch in the system and the item was not going to be delivered. My belief is when I placed the order and it was processed, the warehouse was closed so there was no one to pull the item and put it on the truck. Instead of acknowledging this, the company proceeded to attempt to reschedule the delivery for a weekday. Now why would I miss work to wait for them, when they didn’t keep their word?! I then attempted to reschedule for 2 weeks later {when it was convenient for me} only to be told that the item may or may not be in stock. I then sent an email to their corporate office. I received a call from a young lady who didn’t understand the problem, so I wished her a good day and hung up. She clearly didn’t read the email. I eventually spoke to the shyster salesperson who only reiterated that the item would be in stock 2 weeks later and they would deliver it. Now throughout all of these exchanges, there was never an admission of fault on their part nor was there an offered discount. I mean my house was in disarray in anticipation of the delivery. So I am expected to live this way for 2 weeks? I eventually asked for a refund and was promised the receipt of the refund and cancelled order via email… guess what it never came. I drove back to the store to get a hard copy. Needless to say, this experience was one and never again. Companies don’t acknowledge their mistakes anymore? They clearly didn’t need my business.

Ok, I have to say that they made the effort correcting the issue (the one below), I still didn’t get what I wanted but they all did the effort and followed up. I wouldn’t recommend anyone to buy in this store (company) while overall low inventory in every furniture stores after all COVID, I left happy the store finding what I needed and with a delivery date. Today (a day before the delivery promised) I found out that someone from “corporate” was able to cancel my order and sell the couch to someone else. Now they won’t have one available until August.

Yelena is the absolute worst. Don’t expect call backs, help, updates. Any of the above. She might send you a screenshot from her own personal phone… the most unprofessional.I have called Ashley corporate several times and still working on a refund because yelena only partially refunded me after lying about shipping costs, timing, and just flat refusing to give any updates. -I ordered and fully paid in September. Still no update or help from her.

I had just bought a house shopping for furniture went to different places when I finally settled and decided to go with Ashley furniture. I had a great experience with dealing with the sales associate PETA who made my day by taking care of me and getting me what I wanted and even more. She is very knowledgeable and knew about her product. It was a pleasure shopping known that I had a great associate.

Went to Ashley to look at new furniture for my mothers living room. Sales associate Gabino was very helpful and accommodating. We had a great experience and left with a new coffee table set. We look forward to purchasing more from Gabino in the near future.

Member fomee

Furniture is ok, what I did not like was the attitude of the woman who looked frustrated when we told her we were looking for ideas. She said something like people stop by yo kill time!!! What a lack of respect, since she didn't know if we were going to buy or not. I don't recommend anyone to stop by here.

Deb was phenomenal, she led me through the entire store and informed me of all my options! She was also like my personal shopping assistant, I mean males need a female viewpoint and she was more than willing t to help guide me. Deb has told me she has been here for 23 years and it Deb is what your standard of employee is I do not see how this store doesn’t have 1 million locations. Come See Deb, the prices are great and so is she!

Excelent store to buy house furniture.

I bought the sofa sectional from this store and I'm disappointed with the quality and customer service as well!

I finally was able to invest in a tempur-pedic mattress, so, I went to Ashley's store in fort lauderdale. I was greeted by Gabino Nunes. This young man was my guide in showing me and explaining the differences between all the tempur-pedic mattress choices. He helped me make the best choice for me, by taking the time and patience to explain, while I tried the different options. I received courteous and profesional service. I couldn't be more pleased. I can't wait wait to sleep in my new bed.

Jonathan Wright was extremely professional, patient, knowledgeable and courteous. This is a wonderful location with great people and product. Go see for yourself

Tatiana Vivas was great. She greeted me as I entered the store, asked me what I was looking for, and quickly presented me with several options. She made my decision very easy. It was a pleasure doing business at Ashley with Viviana. I will be back when I’m ready to buy more furniture!

Had repairman out Three times the first 2 months of owning this automatic love couch......also was promised a $25 gift card for trying the beds that I never received.....I can't believe the automatic lift motors would go out on both sides of the couch in One Week.....discusted with this company...... finally the last repair man knew how to fix it

He walked in here on the weekend and the staff was very helpful by trying to understand what we were looking for and making all kinds of suggestions. This is a very large store with lots of selection, but more on the modern side of design. They have a good amount of parking in the lot that's right in front of the store entrance.

I had a huge problem with the warranty department and got no where with these people.. I was so frustrated I came in and spoke to a very nice young lady named Peta.. she got on it right away .. she fix all my problems.. and I left with the biggest smile on my face .. warranty department sucks! But the staff here has your back!! Ask for Peta.. she makes it happen!!

Mary Spano was incredible from start to finish. She greeted us at the door and walked us through the whole shopping experience. Mary was able to check each piece’s availability and delivery date. She also offered us the metal bed frame as a temporary solution for our February delivery date. I highly recommend not only Ashley Furniture in Ft Lauderdale, but Mary Spano 100%. Thank you for your kindness, patience, and of course, your professionalism. God bless and Happy New Year.

If I could give them no stars I would. I had the pleasure of making 3 trips for a set of lamps. First trip they were out of stock, though I had a confirmed scheduled pick up. Second trip picked up the lamps and the base was damaged. This trip exchanged but the lamp shade was damaged. Poor quality. Spent hours with customer service and they said they would issue a GC of $17. This is a joke. Please be aware what you are buying and would you would have to deal with. Total nightmare! No chance I would shop Ashley furniture again.

Gabino is so patient and professional. We walked out with so much more than we thought we needed or wanted. I even tried some mattresses for future needs. Thank you so much I will recommend you to my friends and family! -The Snyder’s

Mikayla, Is the bomb!!! Very professional!!

Took 4 trips to deliver a single bed and I had the pleasure of storing everything in my tiny studio apartment. They did not bother to even bolt it all the way together despite being billed for that. Requested I throw out my old mattress despite again paying for them to take my old (No Bulk pickup). Bank Account they use is a scam- they change my due date around so that I now have Late Fees despite paying excess on each Statement. They don't send paper statements, or email statements. Quality is shoddy - it creaks/cracks, 1/2 boards are split/cracked/or loose w/ stripped holes.

The personal is amazing 🎶🎶🎶

Had the pleasure of working with the manager of the location that we purchased our couch at. Very nice, very knowledgeable gentleman. I will most definitely be shopping at that location again. Every aspect of the store is 5/5 !!!!! 👍

I had a very bad experience with Ashley Furniture store on Federal HYW Ft Lauderdale. I bought a bedroom set for my son from January 2021, when requested for them to deliver October 1 the Furniture was delivered to someone else home. I called many times no one can tell me what going on with my son Furniture. I went to the store and Johnathan Wright was very dispectful, unprofessional and I got loud he called the police on me thinking that is every black man have a record and afraid of the police. The police try to talk with Him and he tell police he want out of the store. The police him to work with me, do the police the report this behavior on sunbiz.org. I strongly Johnathan Wright is very racist against black. I spent more than 10,000 in Furniture between city furniture and Ashley even though city take a week to complete my delivery I was not mad with them because Bruce and Leo work it out so I could get most of my furniture. I have pay 150.00 out of pocket for delivery because of Ashley Furniture and Johnathan behavior. I will put this on ever social media. I ask myself why we black people support the business when we have been dispectful.

Great experience! As soon as I walked in Angela greeted me and was helpful every step of the way. Lots of knowledge of the furniture selections and helpful in the selection process! Left with items I didn’t even know I needed!

Best furniture shopping experience ever! Sales rep Peta F, was incredibly knowledgeable on her inventory, she was helpful, and friendly. I was in and out with a new bed within minutes. Thank you so much!

The management team there was very professional, especially Peta Forbes this was my first time coming to the store, I'll definitely be coming back in the future.👍

Customer service was good and we found an affordable bedroom set.

Worst place ever! I have been waiting on a refund since April 2021. That have their merchandise and my money. Can't tell you how many times I have called and just keep getting the run around. What is it going to take to get what is rightfully mine?

Whent to buy a bed. Picked one out . They said was on back order. Waited 1 month for delivery. When delivered boxes opened and damaged. I asked the delivery guys to wait so i could check for damage. The didnt wait they said call if you have a problem... Well footboard leg was broken off. All hardware and some pieces missing from open box. I was verry disappointed in quality of bed it was made of cardboard! The said they will send replacement but would be 4 months untill delivered. I called and asked for a refund they said no only store credit. Still fighting for refund..

Nice selection of home decor and accessories. However it seemed to have a lot of dark wood bedroom sets.

Angela was very helpful 😊

Tatiana was super helpful and very friendly

Sales people were awesome and beyond helpful. However the delivery guys were very nasty rude and obnoxious and i will never order anything from them ever again. Ive never been so humiliated before. They are the worst

In the market for a new sectional. Our saleswoman, Peta was thorough yet non-intrusive, kind and made sure we understood everything about our order and delivery. Product hasn’t arrived yet. Will update when it arrives.

Happy with the customer service.

Do yourself a favor and shop anywhere else. Ashley’s has the worst customer service. I ordered a bedroom set and dining set. I paid for assembly and my bed is missing a piece of the headboard. I contacted customer service TWICE with no resolution. It’s been weeks and no one has reached out to me. Not to mention the bed is the only the furniture that actually arrived on my delivery date.

Very impressive and well layed out showroom my saleswoman Angela was extremely helpful and informative.

Attentive and easy going approach , Yemeni was fabulous!

From the moment we walked into Ashley’s in Ft Lauderdale the experience was amazing. We were greeted by their manager Jonathan who answered all our questions and made us feel right at home. We actually ended up leaving to finish our initial search to remodel our new home. Long story short, we ended up back there that saw day realizing NOTHING compared to their inventory, lead times, prices and customer service. We ended up purchasing all the furnishings for our new home that day! When we came back we worked with John. He was incredible! I bore with the details but he superseded all our expectations and went above and beyond expectation to make sure we got exactly what we needed and were looking for. I’m so glad we were able to work with John. Without him, we wouldn’t have made the choices we did. I also want to note that I went back another day to purchase a dining room set I had had my eyes on and Logan assisted me in that. He was also great and answered a lot of questions about lead times and made some excellent recommendations. I couldn’t imagine a better experience. I highly recommend this location above buying online or another location.

I bought from this store. I so regret it today. If there were zero stars to hit I would. Once you buy there, they are the rudest organization and simply the worst retailer I have met in the past 50 years of living here in South Florida. I had to go pick up my child at her school and left somebody to watch them bring the couch and furniture in. There was something wrong when I got home as my friend pointed out. I told Ashley no problem, I would exchange Or do what was necessary. Right..... I'm an easy-going person who is a professional working for a large organization. They not only would not work with me but we're indignant, and obviously wanted to move onto the next unsuspecting person they could sell too. They have absolutely no interest in word of mouth advertising.I remember buying my first waterbed from them as Waterbed City 40 years ago. It looks like they have been taking advantage of people through their advertising, driving impulsive buying as City furniture and Ashley as fast as possible. Try to look for any other organization who actually cares to work with our community rather than take the money and run. I called my company also to make sure the human resources new just in case the employees came to move in this areaI donated the furniture three weeks later to a 501 c 3 I am glad That some good came from such a terrible retail experience.

David was very nice he ask me did I need any help I told him I was looking for a dining set table he show me a couple in the one table that I actually like i had purchase it was very fast no hassle I don’t mind coming to shop again excellent customer service

John was very helpful and knowledgeable. Thanks for the great service!

Worst service ever

I wanted to sincerely thank Logan at Ashley Furniture for showing his professional guidance, consideration, help and time. You are a great value and asset to Ashley Furniture. I appreciate your assistance and look forward to working with you as soon as my new condo is ready to be furnished. Sincerely, Lynda Levinson Fort Lauderdale, Florida

David is the man. Relaxing place to get all you need. Thanks David !

Good selection of furnishings. Staff was attentive but not aggressive. Peta went above and beyond to insure a satisfactory transaction. Definitely recommend a look!

decent store they pretty much has decent stuff for decent price.. So I'm very satisfied for that what I bought... thanks

Just purchased a bedroom set from Ashley furniture very happy with Yelena our sales representative.

I cannot speak highly enough of Mary at Ashley Furniture store in Ft. Lauderdale as she took the time to research availabilities, costs, options and financing for me in my search for a sectional. She allowed me to look without any pressure, she presented all the necessary information for the two sectionals I was comparing, and presented the benefits of both. The explanation and opportunity of the Professional Service package, which is like an insurance program but if not used after the 3 year time frame, I receive back as a credit. This along with the financing options and the customer service reassured me I was making the right decision in purchasing from Ashley Furniture today.

Logan was very helpful!

Great time buying the new sectional for our new apartment!

Angela was such a pleasure to deal with. She was very patient with us and helped us get exactly what we wanted without hesitation. Highly recommend Ashley Furniture and if you’re in Fort Lauderdale, go see Angela!

Entire staff very helpful. Both John's are super in the assistance they provided to my family. I highly recommend this location for your home and furniture needs. Thanks guys

John was great. He was knowledgeable, easy to work with and got us a great price. He also showed us the mattresses.

One of the worst experiences I have had with a delivery on furniture. Was told the date of delivery for a king bedroom set, and that there would be a 3 hr window given the day before for delivery. No window given, luckily someone was home when the delivery arrived. Not only were parts of the order missing, the parts were of the actual bed. Not a dresser, mirror, etc. No bedframe, and they would deliver it 2 days later. Was never told there was was chance of partial delivery,, let alone the part of the bed. It's a shame because the showroom experience was wonderful, and my husband and I were thrilled with Ashley furniture. Unfortunately this will be the first and last time we ever purchase from them again.

Very easy experience. Found what I wanted at a good price, and free shipping was available.

This store and the people that work there make it so easy for me. Furniture shopping gives me anxiety. Spending money on something I'm not able to see in my room before agreeing to pay for it is a little hard for me. Christy made my experience so smooth. I could buy the set or not, she was okay with either. Never pushy. Always helpful. I decided against it and she was still so sweet. I changed my mind a couple days later and she helped me through everything and put my mind at ease about the purchase, delivery, and protection plan. Thank you so much!!!

Today Logan assisted us while shopping for living room furniture. Their sale prices were attractive and the ability to finance with Ashley Furniture or receive 30% off when using cash or my credit card sealed the deal. Logan was very professional and knowledgeable; he was able to answer all of our questions. I recommend this place and ask for Logan!

(Translated by Google) PLEASE READ BAD REVIEWS Before you order from from Ashley Chiniture. IMPORTANT: Their policy is final sale. If you received something different, in quality, color, Material etc. But is not returned right away, you don't have any replacement options. Bad quality. Bad after sale customer service. You better buy from other furniture stores that gives you money back guarantee. PLEASE READ THE BAD REVIEWS before buying from Ashley Chinature. IMPORTANT: Your policy is final sale. If you receive something different in terms of quality, color, material etc. But it is not returned at the time of delivery. Well, you will not have any other option than to keep what you bought. Poor quality. Terrible after-sale service. Better be sure to see better options in the other furniture stores that offer a very good quality and guarantee. (Original) PLEASE READ BAD REVIEWS Before you order from from Ashley Chiniture. IMPORTANT: Their policy is final sale. If you received something different, in quality, color, Material etc. But is not returned right away, you don’t have any replacement options. Bad quality. Bad after sale customer service. You better buy from other furniture stores that gives you money back guarantee. POR FAVOR LEA LOS MALOS REVIEWS antes de comprar en Ashley Chinature. IMPORTANTE: Su política es final sale. Si usted recibe algo diferente en cuanto a calidad, color, material etc. Pero no es retornado en el momento de entrega. Pues no va a tener ninguna otra opción que quedarse con lo que compró. Mala calidad. Pésimo servicio después de la venta. Mejor asegúrese de ver mejores opciones en las otras mueblerías que ofrecen una muy buena calidad y garantía.

Our salesperson, John was very knowledgeable and helpful. We were shopping for a leather loveseat with power feet and head rests. We found on we like but the bottom line is a bit out of our budget. After shopping other stores we only found one other we liked but also a bit over our budget. So we are still thinking about what to do. I do believe the quality at Ashley is much better and made in USA.

I had a great experience with Ashley Home. Jonathan the sales manager led me to the perfect sleeper sofa which was in stock and arrived less than a few days after I purchased it. It was in mint condition and the perfect color. The delivery team led by Stevenson were lovely and they kept me informed about their arrival time exactly. They are so professional and they even moved my bed to the next room! I’ll definitely be visiting Ashley Home in the future.

What a great experience. David made sure we were well taken care of. Loved the selection too!

David was my store associate and he did a Fantastic Job in helping me with the sales.

John was amazing at the Oakland park store, I am very happy with my new chair and desk 😀

Stephen was a great help. My girlfriend and I even came back to the ft Lauderdale location just to work with him after having a bad experience at a different store. We are satisfied and will recommend to others.

Nice people working there

Excellent service and the salesperson was very knowledgeable and helpful.

I’ve been to this store several times in the last few months on the hunt for a dining room table and a sectional. They have beautiful furniture and it was very hard to make a decision! This last time I went, I found a great counter height grey table that I knew was “the one.” David was our salesperson and he was patient, helpful, knowledgeable and most importantly friendly and a pleasure to work with! I bought the table on Thursday and it was delivered 2 days later on Saturday. The delivery guys were efficient. They did come much later than the expected time frame so that was the only negative that I would report.

I'm looking for furniture that will last but also budget friendly. Stephen was very helpful and at helping me understand the purchasing process at the store.😀✔

I rather keep my comments to myself

DO NOT WASTE YOUR TIME OR MONEY! I ordered a dining room set on March 13th and was in need of one ASAP. After the furniture was delivered, I immediately noticed there was significant damage. I couldn’t believe they allowed it to even leave the store! I simply did not have use for it in the condition it was in nor had the time to deal with getting it fixed or replaced. After advising Ashley Furniture of the issue, I was given the run around as to who I needed to contact to complete the return. When I finally got in touch with a manager I had already purchased an alternative dining room set and no longer had the need for the one purchased from Ashley. I was told that their company policy is no returns which contradicts what I was told when purchasing it. The amount of time and hassle spent on this is unacceptable. They clearly do not care about customer satisfaction or the quality of the products that leave their store. No wonder Ashley Furniture is closing stores across the country. If you’re someone who has no issues receiving damaged furniture and likes to waste their time trying to rectify it, order from Ashley. Otherwise, save your money and stick to online stores like Wayfair and Amazon that guarantee quality products and no hassle return policies.

👍🏻👌🏼Ben, our help today, was great. My first time there. A very nice experience. Fernando.

Great customer service quick and easy fast delivery date, thank you mr Wright. I recommend this store for great shopping.

Our sales representative it was wonderful! He understood what we want and we get out from there very happy and nice mattresses.

Received my new bed on Sunday and absolutely love it! Christine was my Sales Associate and she rocked! Definitely happy with my overall experience and will be back!

Peta was great and wonderful for taking time out and helping me out with my furniture for my new place

Very well coordinated room settings and reasonable prices for quality furniture.

Very friendly and professional staff. Very clean and happy appmostpher.

The staff here if fantastic. From in store to the delivery they were all wonderful.

Kendall is the best salesman there!!!

Peta Forbes and her manager made buying our mattress a very pleasant experience. They were friendly, professional and knowledgeable. We are referring our neighbor to them. .

Nice store but they didn't have what we were looking for. The sales lady that followed us around was a little annoying.

Great service over the phone !!

Awesome service and very informative. Thanks again John in Fort Lauderdale

Back in December, my husband and I purchased a whole house-full of furniture from the Ft Lauderdale Store on Federal Highway. We are moving to Wisconsin and decided to sell our furniture we had here and get all new. We told the sales person AND the manager that we needed the furniture delivered on 2/13/21 plus were charged $1000 for delivery. We did this because furniture nowadays has such a long lead time and we wanted to be able to set up our new home as soon as we got there. We were promised the moon and back that this would happen.. well... fast forward, we get a call from the delivery company that the furniture is in a New Jersey Warehouse, that it would be leaving there on the 15th (2 days AFTER we were promised delivery) and that we should have it by the end of the month. Now we have nothing... no table to eat at, no chairs to sit on and no bed to sleep in. We spoke with the manager a week ago who promised he would see what he could do at least for a mattress....guess who we have not heard back from... Now we fly out on Friday and have to live in a house with no furniture for god knows how long... Ashley/City Furniture are nothing but a bunch of lying con artists. Steer clear of them! Live and learn.....BTW - the freight company told us they always do this... Promise everything to the customer but never relay that there are requirements to the freight company..... I will NEVER use these people again and will do everything in my power to make sure other people don't as well!

Great shopping experience with John T. Excited for our new couch!

02/03/21 - Came to location to finalize a purchase at 8:47 PM door was locked basically in my face. ASHLEY obviously dosen't want or need my money during this PANDEMIC!!! Canceling all purchases on backorder. Not going back EVER!!! ***** PRIOR REVIEW -- Jonathan and Stephen at tis location are very helpful and curtious. (****)

I despise writing negative reviews, but I have spent far too long trying to resolve my issue with this company. Truly a horrific experience thus far. 3 month old couch that is defective (broken zipper letting all the stuffing out and metal pieces poking out) and can't get any help. Someone finally came out to examine the couch and then ordered all the wrong parts for it. Now have to wait another 6-8 weeks to be corrected - which I seriously doubt it will be. Have made no less than 12 phone calls and multiple twitter attempts. Get the run-around literally every single phone call. Today I had THE RUDEST service rep ever. Asked to speak to a manager and she lied and said she was "the" manager, and that there was no one above her. To be fair, Ive had some friendly phone agents, but NO ONE has been able to solve the problem. Have spent HOURS trying to resolve this. Not even a heavily used couch - 2 grown adults, no kids. Worst service. Would not recommend shopping here - AT ALL!

The service was amazing from the Sales Rep, manager down to the delivery guys! The whole team was AMAZING!

This corporate is an absolute joke. DO NO PURCHASE HERE! If you are looking for a stress free experience, this is not the place to go. Sales agents are extremely helpful at the time of purchase, but mind you it's been 3 months since my purchase, two credit card payments later and I have not yet received the item. On the first delivery attempt the order was never delivered and no explanation why. I had to then wait another month for the delivery. In the meantime Christmas and New Years came and I did not have a sofa to host either events at my house. Now entering February I finally received the sofa, the order was not dropped off to the second floor as requested in addition to that it came with missing parts. Never again will I purchase from City Furniture or Ashley Furniture.

Awesome sales and service!!!! Great sales team Peta is the best along Christine (Sales Manager) great too work with...

Beautiful ❤️ furniture but didn't find the dining room set for me to buy.

David was great! He was patient and helped me select just what I needed. Quick and easy!

Loved the variety of furniture at this location. I am very happy with the sectional and dining room set I purchased. Peta was very helpful, quick, and efficient. Will definitely by more furniture from Ashley! Thank you

Great deal, Eli was very helpful.

Angela was very helpful and I love my my new sectional!!thank you!!

Angela was awesome! We got everything we wanted and more! Lovely furniture and accents! Thank you!

Had a lot to offer. CS was great. Ended up buying a lift chair. It was delivered in a timely matter. Sick Mom love it.

John is the best person there to help you with anything that you need!

I was looking for a sleeper sofa and a recliner. Stephan D. assisted me and gave me lots of options. But most importantly, he listened to my very specific needs and showed me the possibilities. I found exactly what I needed. Thank you, Stephan.

Peta was amazing!!! Professional, knowledgeable, friendly, and courteous!!! Me and my husband bought $2500 bedroom set and worth every dollar!! Thank you 😊

Great customer service

Yelena assisted me with picking out my furniture and it was great. Very helpful. Smooth process I must say.

(Translated by Google) Excellent seller. Explain very clearly and very professional (Original) Exelente vendedor. Explica muy bien claro y muy profecional

If you're looking to refresh your furniture...you should visit this store! Nice and fresh!

This is our 4th purchase from this Ashley location. The furniture is well worth the money. My sales associate Bryant Delegal helped me find exactly what was looking for!! I was in & out of the showroom in 1 hour. The delivery was on time & went smooth as well. Highly recommend & we will be back!

My husband and I went to Ashley’s in search of a fireplace and was very pleased with Peta Gaye the floors associate that assisted us in making the purchase she was very helpful and informative on the items she was presenting us with.

Great customer service, Stephen was very helpful with picking out our bedroom set.

Weston Poundstone GM along with his staff made sure to do whatever they could to make my Christmas feel like a true Christmas. We appreciate you all so much. May God continue to Bless You and keep you all. Thank You.

I rate it a one because the customer service I received from the heavy set black man was horrible. Treat your customers better let people finish speaking before you are ready to hurry in with a nasty remark. I bet you give certain individuals better service an that's sad.

Christine was amazing. A real asset to the company. She should be promoted and given a big raise!. Steven greeted us at the door immediately, a true sign of great customer service. Oh, he should be promoted and given a raise too. Great experience, will be back

Christine provided the best service! I had a wonderful experience at Ashley Furniture in Fort Lauderdale.

The process of export was delightful. They had everything I needed in stock and quite efficient

This is my second time using ashley furniture as my place to go for my home decor. I looked around be, because that is how i shop, and once again chose Ashley because of the beautiful options to choose from. Peta was my beautiful, charming, and hilarious sales associate who helped me and made my experience simply wonderful. Down the toad i will only come back to Ashely again. Thank you Ashely and Peta.

If I could give zero stars I would. DO NOT BUY FURNITURE FROM THEM!!! I ordered on Oct. 23rd and was told 6 weeks. When they showed up there was no couch as it was on back order ( never got a courtesy call). They also didn&'t have my five piece table accessories. They told me I already got them which I have not. I was told I would get my couch on Dec. 19th. I made my monthly payment today and called them to see if it could come earlier. They told me no and that it was pushed out to Dec 31st. and that was not even guaranteed just a suggestion on their part. I have called the store 5 times and the manager is always out to lunch or in a meeting. I also emailed my sales associate and he never replied. They are scam artist and at this point I am going to seek legal action! HORRIBLE HORRIBLE CUSTOMER SERVICE!!! It is unacceptable!

Had a much better walk in experience at Ashley HomeStore 12/1 than I did the previous day at a competing furniture store. A few showroom employees were available upon walk-in, Angela introduced herself and asked me what brought me in. After a brief chat she let me wander the showroom on my own saying she would check on me 10 minutes later. I felt immediately better today because I didn't feel as though the employees were fighting for their next sale and who was going to be the one to get it. I was able to walk around without intimidation, at my leisure and see if I could find what I was looking for online. The showroom felt slightly cluttered in its layout, it seemed to have a lot of things inside. Despite that, I was able to find the furniture I was looking for easily. It must have known I was coming for it, as it was in the middle of the room. Angela, as she said, came back to check on me as I was on the hunt for a second reclining chair, in case my first pick was no longer available. After a brief search, no luck but my heart was set on the Accrington collection so it was okay. We had a great conversation and shared some stories while we filled out my information as I made my purchase of a new sofa and reclining chair. I would definitely recommend or come back myself to this location again and ask for Angela. She made the experience and purchase of my furniture easy and delightful. Thank you Angela and Ashley furniture cannot wait until my new living room comes :)

Horrible overall service. Do not purchase anything from Ashley Furniture! I have been waiting over three months for my furniture. The furniture was purchased Labor Day weekend and there was a back order. Fine to be expected right? So I was told it would be delivered 10/3/2020. Delivery man shows up and says "Sorry lady cannot make your bed because their were two parts missing." No one bothered to call from Ashley Furniture, I had to call them at which point I was advised I would be waiting an additional 2 months for the not 1 but 2 missing pieces. 2 months went by and no one has followed up with me. I called again and the 2 pieces are there and scheduled to be delivered 11/23/2020. So delivery boy shows up and states there was still a missing piece and that they could not assemble, there was nothing they could do and left. Now imagine I have an apartment with minimal furniture and space, because it is full of all these massive boxes from Ashley. So I call Ashley Furniture the next day to let them know that I am still missing furniture and was told by JORDAN the new guy, that nothing was actually missing and that they would return the following week to assemble the 20 large boxes taking over my apartment. A week and a half later I call because I did not get the confirmation text that they were showing up tonight, and I wanted to confirm what time they would be at my house. So now I am being told I don't have an appointment, Jordan didn't know what he was doing. I'm still unsure if I have all my furniture, and it has been 3 months since I purchased this. Anyway, now I am on the schedule for Sunday, let's just hope they show up.

Horrible overall service. Do not purchase anything from Ashley Furniture! I have been waiting over three months for my furniture. The furniture was purchased Labor Day weekend and there was a back order. Fine to be expected right? So I was told it would be delivered 10/3/2020. Delivery man shows up and says &"Sorry lady cannot make your bed because their were two parts missing.&" No one bothered to call from Ashley Furniture, I had to call them at which point I was advised I would be waiting an additional 2 months for the not 1 but 2 missing pieces. 2 months went by and no one has followed up with me. I called again and the 2 pieces are there and scheduled to be delivered 11/23/2020. So delivery boy shows up and states there was still a missing piece and that they could not assemble, there was nothing they could do and left. Now imagine I have an apartment with minimal furniture and space, because it is full of all these massive boxes from Ashley. So I call Ashley Furniture the next day to let them know that I am still missing furniture and was told by JORDAN the new guy, that nothing was actually missing and that they would return the following week to assemble the 20 large boxes taking over my apartment. A week and a half later I call because I did not get the confirmation text that they were showing up tonight, and I wanted to confirm what time they would be at my house. So now I am being told I don&'t have an appointment, Jordan didn&'t know what he was doing. I&'m still unsure if I have all my furniture, and it has been 3 months since I purchased this. Anyway, now I am on the schedule for Sunday, let&'s just hope they show up.

We were greeted by our salesperson (Pita) when we arrived at the showroom. She was very pleasant and professional. We asked to see mattresses. She was very knowledgeable and determined which comfort level we liked right away. From there she showed us mattresses in that firmness until my wife and I found the perfect one that was comfortable and fit our budget. We asked to look through the showroom and think about the purchase before deciding. She was happy to let us look around and checked back from time to time to answer any questions. We ended up also purchasing a 9 piece dinning room set also. We will continue to show there and will always ask for Pita

Great customer service, John and Johnathan (the J's) were awesome. I appreciate honesty/kindness and someone that genuinely wants to help and that's the energy these two awesome gentlemen gave off, also before you leave the store ask to try out the beds trust me you won't regret it.

Ashley has nothing in stock.

The kindness and friendliness of the sales people was extremely courteous and polite.

Very good experience with a fine salesperson.

The sales people are very friendly and knowledgeable of their products. I dealt with John Torres and Angela Collins. Both were very helpful. Very good quality furniture.

(Translated by Google) Super attentive and pleasant. Varied offer (Original) Super atentos y agradables. Variada oferta

Peta was great! Very knowledgeable, showed us all options. We bought and will be back

Had a very helpful and efficient sales associate help with purchasing a couch. So many beautiful furniture and home decor items. Love the store and the prices!

Friendly and helpful staff. Mrs. Collins was very nice and worked out a great package price. Delivery setup within a week. A wide variety of furniture.

Alfie was very professional and knew his products. The General Manager was welcoming and professional as well. It clearly shows that great leaders are a positive reflection to their employees.

Stephen at the Fort Lauderdale location took fantastic care of us. He was very knowledgeable and made very tasteful recommendations for accessory pieces we were considering. He made sure the entire transaction was as transparent as possible from start to finish and was able to have our furniture delivered weeks early!

Most places have people follow you around which drives me crazy. At Ashley Homestore they waited until they saw me ready which was so awesome. I have been a true to the core rooms to go buyer and now I went here and bought a couch and it was a great price free delivery what more can you ask for oh also they priced matched the couch I found online. Ok go there you won't be disappointed

I’m a high maintenance furniture buyer of the first degree. Large showrooms and expansive selections tend to leave me feeling a bit frenetic. I recently needed a new sofa - the focal point of my medium size living area. I went to many stores over a two day period. At Ashley, I was met by David. He was fantastic and clearly has a way of connecting with customers on a friendly and personal level. Despite five million questions and tour around the whole store I was happy to find exactly what I needed for my space - big props to Ashley management for keeping on reps like David to be a guide through the process and to be helpful and kind.

Kenndall Solis, was very profesional , polite an excelent person. Will highly recommend Ashley Furniture

We were greeted and welcomed by an experienced helpful and knowledgeable team. Shopping was an overall great experience we will return!

Great experience. Angela helped my fiancé and I find the perfect bedroom set. She was very patient and helped us every step of the way

Peta-gaye was wonderful.. she listened to us and steered us toward what she thought would fit our lifestyle and what we would like. So we picked out a great sectional and she made sure we would receive it before we left to go back home. Peta-gaye is an asset to your company.. Give that lady a raise.

I was looking for kids beds and found what I needed at this showroom. The buying process was quick and easy

Bought today and asked for delivery on Friday, and request was granted.

I purchased a Printice king bed about six months ago, I have a very oversized mattress and it didn’t fit very well so I have been trying to get longer side rails and having difficulty in getting them ordered. I called the Ft Lauderdale store and spoke with Nilda Gonzalez, she was very helpful and understood exactly what I needed. She was very helpful and efficient in getting what I needed!

What an experience!! We spent one Saturday doing nothing but furniture shopping. We looked everywhere!! City, Baer's, Haverty's, Macy's, etc. and nothing compared to the selection of Ashley's. This was our first couch purchase in 8 years an we wanted something completely different. We settled on the Zardoni collection, more specifically the section. To our luck it was ON SALE!! We went back during the week and having decided exactly what we wanted we placed our order with David Van Cleaf, who had us out of there in no time. Not only was he knowledgable and accommodating but a pleasure to talk to as well. We knew the delivery would be a couple weeks as furniture sales have been skyrocketing lately but that just gives us more time to anticipate its arrival. Will update when it arrives. Overall, Ashley's is the place to shop!!

Great experience, so many options to choose from to meet whatever financial status you need!

Had a satisfactory experience. Accomplished what I set out to get.

Negative , FRAUD There is a fraudulent, corrupt business activity and violation of contract and law performed by Ashley HomeStore located at 3375 N. Federal Hwy, Oakland Park, Florida, 33308. On September 05, 2020, the customer confirmed the sale associated with Mr. Stephen Donathan with a guarantee and confirmed delivery of the Queen Size Bed on September 27, 2020.The customer made multiple phone calls to Ashley furniture to inquire about the delivery status on September 27, 2020, but no one picked up the calls or provided any support or assistance or even a response. On September 27, 2020, the customer was informed that there would not be any delivery with a rude, vulgar language from Ashley Homestore stating the customer can go to hell. To date, the customer has not received the furniture ordered and will leave with no other option than pursue a legal remedy and solution as applicable by law.There is a breach of contract, violation of the law, and poor customer service performed by Ashley HomeStore. The manager and the whole staff will be held accountable from my lawyers and they have violated the law.

will never buy from Ashley furniture again! was told my furniture would be delivered on 9/19, but now it has been pushed back to 11/15. this is the 3rd time it has been pushed back! i just moved to florida and have to go over two months with just half of a couch because the other half will not be in until mid-November! just horrible!!

Negative , FRAUD There is a fraudulent, corrupt business activity and violation of contract and law performed by Ashley HomeStore located at 3375 N. Federal Hwy, Oakland Park, Florida, 33308. On September 05, 2020, the customer confirmed the sale associated with Mr. Stephen Donathan with a guarantee and confirmed delivery of the Queen Size Bed on September 27, 2020.The customer made multiple phone calls to Ashley furniture to inquire about the delivery status on September 27, 2020, but no one picked up the calls or provided any support or assistance or even a response. On September 27, 2020, the customer was informed that there would not be any delivery with a rude, vulgar language from Ashley Homestore stating the customer can go to hell.To date, the customer has not received the furniture ordered and will leave with no other option than pursue a legal remedy and solution as applicable by law.There is a breach of contract, violation of the law, and poor customer service performed by Ashley HomeStore. The manager and the whole staff will be held accountable from my lawyers and they have violated the law.

Friendly staff! Pretty and good quality furniture! Affordable too!

There is a fraudulent, corrupt business activity and violation of contract and law performed by Ashley HomeStore located at 3375 N. Federal Hwy, Oakland Park, Florida, 33308. On September 05, 2020, the customer confirmed the sale associated with Mr. Stephen Donathan with a guarantee and confirmed delivery of the Queen Size Bed on September 27, 2020. The customer made multiple phone calls to Ashley furniture to inquire about the delivery status on September 27, 2020, but no one picked up the calls or provided any support or assistance or even a response. On September 27, 2020, the customer was informed that there would not be any delivery with a rude, vulgar language from Ashley Homestore stating the customer can go to hell. To date, the customer has not received the furniture ordered and will leave with no other option than pursue a legal remedy and solution as applicable by law. There is a breach of contract, violation of the law, and poor customer service performed by Ashley HomeStore.

Quick and painless experience. Knew what I wanted, David helped get my purchase completed in a timely manner. Will definitely be back!

Peta was very professional, helpful and friendly.

David was great assisting us with our sleeper, he has amazing customer service.

Awesome and quick.services

Purchased bedroom set on 5/1/2020...On 5/21/2020 the bed broke...the wood rails split. Had bed only 3 weeks. They sent someone out to add screws & repair the bed...lol. Then on 8/30, bed fell completely apart, and head board ripped from the posts. We sent pictures and explained that this bed is faulty and Instead of changing the bed they sent a couple of guys to change the rails..again lol...the delivery guys take a look @ the bed and said...you need a whole new bed, it's defective. City furniture called us (their parent company I guess) and said that they'd send someone out on Sunday 9/27 Today's Tuesday 9/22. So they dismantled what was left of my bed, and propped the ripped headboard on the wall because they wanted me to hold it until Sunday when the other delivery guys came. Lmfao. I told them to put it in the car port until they can send someone to pick it up. Why wouldn't they take the broken furniture??? So no, I have no bed. Will be sleeping w my new mattress on the floor and hope that the replacement gets here on Sunday. Oh, and I paid EXTRA FOR THE WARRANTY. LMFAO. They won't replace it until after you've had the same incident 3 times. Who even came up w this?!?!! What kind of warranty is this? CONCLUSION: ***DON'T SPEND $$$ ON THE WARRANTY ...ITS CHEAPER TO REPLACE IT W NEW FURNITURE. ***SKIP CITY FURNITURE AND ASHLEY FURNITURE ALTOGETHER Should have gone to EL DORADO where I usually shop, but this sh*thole was the only place open during Covid and I had just finished remodeling my home and needed to move in.

Purchased bedroom set on 5/1/2020...On 5/21/2020 the bed broke...the wood rails split. Had bed only 3 weeks. They sent someone out to add screws &amp; repair the bed...lol. Then on 8/30, bed fell completely apart, and head board ripped from the posts. We sent pictures and explained that this bed is faulty and Instead of changing the bed they sent a couple of guys to change the rails..again lol...the delivery guys take a look @ the bed and said...you need a whole new bed, it&'s defective. City furniture called us (their parent company I guess) and said that they&'d send someone out on Sunday 9/27 Today&'s Tuesday 9/22. So they dismantled what was left of my bed, and propped the ripped headboard on the wall because they wanted me to hold it until Sunday when the other delivery guys came. Lmfao. I told them to put it in the car port until they can send someone to pick it up. Why wouldn&'t they take the broken furniture??? So no, I have no bed. Will be sleeping w my new mattress on the floor and hope that the replacement gets here on Sunday.Oh, and I paid EXTRA FOR THE WARRANTY. LMFAO. They won&'t replace it until after you&'ve had the same incident 3 times. Who even came up w this?!?!! What kind of warranty is this? CONCLUSION: ***DON&'T SPEND $$$ ON THE WARRANTY ...ITS CHEAPER TO REPLACE IT W NEW FURNITURE.***SKIP CITY FURNITURE AND ASHLEY FURNITURE ALTOGETHER Should have gone to EL DORADO where I usually shop, but this sh*thole was the only place open during Covid and I had just finished remodeling my home and needed to move in.

Purchased bedroom set on 5/1/2020...On 5/21/2020 the bed broke...the wood rails split. Had bed only 3 weeks. They sent someone out to add screws & repair the bed...lol. Then on 8/30, bed fell completely apart, and head board ripped from the posts. We sent pictures and explained that this bed is faulty and Instead of changing the bed they sent a couple of guys to change the rails..again lol...the delivery guys take a look @ the bed and said...you need a whole new bed, it's defective. City furniture called us (their parent company I guess) and said that they'd send someone out on Sunday 9/27 Today's Tuesday 9/22. So they dismantled what was left of my bed, and propped the ripped headboard on the wall because they wanted me to hold it until Sunday when the other delivery guys came. Lmfao. I told them to put it in the car port until they can send someone to pick it up. Why wouldn't they take the broken furniture??? So no, I have no bed. Will be sleeping w my new mattress on the floor and hope that the replacement gets here on Sunday.Oh, and I paid EXTRA FOR THE WARRANTY. LMFAO. They won't replace it until after you've had the same incident 3 times. Who even came up w this?!?!! What kind of warranty is this? CONCLUSION: ***DON'T SPEND $$$ ON THE WARRANTY ...ITS CHEAPER TO REPLACE IT W NEW FURNITURE.***SKIP CITY FURNITURE AND ASHLEY FURNITURE ALTOGETHER Should have gone to EL DORADO where I usually shop, but this sh*thole was the only place open during Covid and I had just finished remodeling my home and needed to move in.

I purchased a couch around 2 yrs ago a pretty pricey one I thought I was buying a quality product . Well I was wrong after 2yrs of standard use the cushions started to deform. I will say that customer service was very helpful and sent out a tech to repair . That was just a nice gesture and went no where. I was told that this is how the product is . WOW !!! for 2k plus and that's how the products is . If I would of known I could of wasted my money and got more for my buck somewhere else . very disappointing. don't be fooled by all the advertising hype same trash just better advertising

Nate was very helpful he is an asset to your company thank u for great customer service

After dealing with countless issues from an order placed at a different Ashley (Sunrise), walking into the Fort Lauderdale store, and working with Peta, was a breath of fresh air. Even though I didn&'t place my original order with her she jumped in to help me confirm a new delivery date and went out of her way to make sure I was satisfied especially after my bad experience that morning. I would strongly recommend asking for her if you visit the US1 location in FTL.On the other hand, the couch I ordered in August, that was supposed to be delivery this morning, was cancelled randomly as of this AM - after I received a delivery time window and confirmation for today. No one from customer care notified me that my delivery date was cancelled and now pushed 2 months back to Nov 10th, and I would not be getting my couch today. I ended up calling in and speaking with 4 customer care agents + someone from the President&'s office and the only thing they offered me was a full refund, to purchase a new couch (no added discount or anything for all of the trouble), or to wait until Nov 10th to get my item. They didn&'t care that I&'m now left with an empty living room, sitting on the floor for 2 months. Terrible customer care team, while the in store team is great and as helpful as they can be.

kendall was so personal and helpful. Thank you for making our shopping experience so pleasant.

The sales associate Peta, was outstanding! Professional, knowledgeable and welcoming. Peta made my shopping experience a pleasant one. I would definitely return to Ashley thanks to Peta.

Our sales representative Nate Terry was amazing! He was very knowledgable and professional. He walked us through the process of having our dining table delivered. Nate is a great asset to Ashley Furniture and we will recommend him to our friends!

Don't let Angela, the sales agent to fool you! After shopping around for 3 days, I found everything I needed in this store. Nevertheless, I had a very bad experience with Angela. Only after I paid, she let me know that not all the items were available and some of them would be available in one and two months ahead, BUT, in order to have part of the furniture delivered soon, I had to pay $ 250 for private delivery. I ended up paying that amount and I got the first delivery on the next days. After one month, I received the shipment but she informed me that I would have to wait for additional 30 days for the last one. That was unacceptable. It was impossible to get her by phone. I, myself, walked into the store and I still had to wait for her like 30 minutes because "she was on the phone". I complained and even asked to be refunded. Once again, she informed that if I wanted a quick delivery, I needed to pay additional $250. When I asked to speak with the store manager, she said that the manager was not in the store. As I did not give up with my complaints, somebody out of nowhere showed up, claiming to be the manager and, surprisingly, everything was shipped to my house on the next day, for free, as they claimed when I walked into the store the first time. I even had a little discount due to ther endless shipping delays. Bottom-line: feel free to buy in this store because they have very good stuff but ask for the employee's name. If you hear that the name is Angela, ask for another sales agent.

Scheduled a delivery for today in the morning, between 9 AM - 12 PM. Here I sit at 4:30 PM still waiting. When I called the customer service line, they were extremely rude. I explained my husband had to go to work and that I am pregnant and can not bring the furniture upstairs. Their solution was to pay $100 for premium delivery (just to have it brought up stairs and left outside my apartment door) or to reschedule the delivery on a day my husband is off. I told them my husband works 7 days a week and they asked if he could take a day off work. HOW IS THAT THEIR SOLUTION TO A PROBLEM THAT IS THEIR FAULT? When I asked to speak to the lady&'s manager she told me there is no e-mail or direct phone line for her manager..... What?!? Don&'t EVER buy from this place.

Michael did a fantastic job. He explained everything to my wife and I and made the process very easy.

Great experience as always. Friendly complement sales person. Solis was our salesperson.

Ashley HomeStore is the best furniture store around town! That new manager Jonathan was very nice and helped me out with a great deal!! I will definitely be back !

Great service! Stephen at the Fort Lauderdale store was very helpful and I’m glad my neck and back pain will be long gone with my new bed.

Good prices and good customer service follow up from Christine

Very good experience especially with Christine of their Customer Service Dept. She was very helpful. George

Stephen Donathan was a great salesman. He was very helpful and professional. I will recommend him to all my friends and family.

Great store ..very good selection of unique furniture...great sales people no pressure so you have plenty of time to look in a relaxed setting...Nate was very very helpful...best furniture sales person I've delt with....this is about the best furniture store you will find in fort lauderdale...great sale going on now..so stop by and see them!

My sales rep Peta was AMAZING!! Now I hope the delivery goes as smoothly as the purchase thanks to Peta!!

Excellent service by Associate Peta Gaye Forbes. She was patient, knowledgeable and gave me a great deal! The furniture selection and layout of the store is superb.

I had a very nice experience at Ashley Furniture Ft Lauderdale. I recommend Ashley Furniture. They have nice Furniture and they treat you very nice. Good place to shop.

Nate at the Oakland location was very helpful and did an amazing job helping us today!

This is the worst storr ever! Their return policy is the absolute worst ever! They will NOT work with you until you are satisfied. You are just wasting time and money! Horribly disappointed

Love Ashley Furniture. Very good Customer Service too.

Update finally received our left Chase 2 months after purchasing. Took reaching out to Ashley by several means but did get it. Bought a sectional told be delivered on June 6th only to get a call the day before saying only have half and rest be a week later. Only received half of it and never got other half. Been waiting now for over a month for the other half. The other piece was supposed to be in yesterday, 7/14 but have yet to receive a phone call about it. Guess I get to spend hours calling them trying to get what is paid for already. Seems this is an issue with them. CBS in Chicago did a huge piece on this exact issue. I would never ever buy fro. Them again. Stay far far away.

The sales woman Peta Gaye was an absolute delight...helpful and no where near pushy...she was great! I wanted the mattress no later than Tuesday..but because of her gracious attitude ...I will wait until Thursday for delivery

Great service!!

Please shop at Ashley Furniture. I meet the world's greatest sales seems like owner at Ashley Furniture store. Her name is Angela. She help me find my perfect living room Furniture. She ask me what I was looking and everything went up hill from there. She was patience and help me color coordinate me entre living room. I am a customer for life.

When I walked in the store I was greeted by a gentleman named David Van Cleaf. Very helpful and not pushy at all. He suggested that I walk around the store and see if there was anything I like. I walked the store and as soon as I was almost at the end of the walkthrough I seen a nice 14 piece set I could see myself sitting on. He also turned that same corner at the same time and I immediately knew this was the guy! We chatted for a bit like if we were in my home and we knew each other for years while sitting on this set I was so excited to purchase with his help of course. Come to find out we have mutual friends and that was when I knew it was meant to be for us lol. This sounds like a love story haha. All jokes aside They have great service and I would highly recommend a friend or family member to this store and speak with David for their furniture needs. Thanks Dave 👍🏽

Will never use them again, they dont honor price match and the insurance they offer is a scam, filed a claim and they can not repair or replace so your stuck with a damage table. Please dont waste your time with the insurance, it doesnt cover anything they say.

We were looking for a sofa and went to Ashleys "just to browse". When we walked in we told Peta Forbes what we were looking for/our price range and she began showing us what was available. We liked one but wanted to keep looking. Peta gave us her card and w/no pressure, wished us well. We went to City Furniture & Rooms to Go. In both stores we told to walk around and see what we liked, even tho we told them exactly what we wanted. They showed us how to "read the signs" posted w the groups for pricing. We were left to wander around instead of being shown what we wanted. When u know what u want it should be pointed out to you. One salesperson followed "Us" around, the other watched us from a distance. We saw a couple sofas we liked, but we called Peta and bought the one from Ashleys over the phone. We were shocked by the treatment (or lack of) we received from the other stores. No one went out of their way for us like Peta did, that is why I am posting this story. Customer service is still alive at Ashley Furniture! 😁

David my sales guy was awesome! Just as awesome was the manager that helped him with our order! I would definitely recommend the store, great service, pretty good prices, great products! Thanks!

Krazy for KENDALL!!! Ok wow so we had the BEST experience in the ft Lauderdale store with kendall. My boyfriend and I had seen a couch in another store and inquiring about the 14 piece deal we were told that the items picked in the set were the only options. I wasn't crazy about anything other than the couch and ottoman, so the next day we went to a different store mainly to have it bought and delivered from a store thats closer to our new place. We went in and re asked about the 14 piece set and KENDALL told us we could absolutely choose different items like a the lamps, rug and accessories. He instantly got super excited that we were more inclined to buy more if it was customized to us. We had a great time shopping around the store with him. He was funny and real not a super fake salesman. I loved that even when we did the payment and taking money he said "let's do this on your new couch come sit" so fun! Thanks to kendall and the ft Lauderdale team for making our sale easy. Thanks! Samantha and Adam

Everyone was friendly and efficient. Thank you.

Awesome customer service, great prices on quality furniture

I purchased my furniture by phone and Sandra completed my order and make sure the product is ready too pick up. Thank you for your kindness and be very efficient .

My shopping experience at Ashley was very pleasant.They had a great inventory and the salesman Alfie was very patient and very knowledgeable and very professional and took great care of us. I would recommend anybody looking for furniture to try Ashley 1st

Awesome experience the sales Rep Nilda was a joy to work with and very knowledgeable.

Thanks to Angela and Allie we have everything we need for our new place! Angela was VERY patient and dedicated to helping us! Allie helped us monitor our spending budget! Both ladies were amazing!

Angela and Aila were such a great help. Their personalities were amazing. The whole store had pretty good deals.