Ashley Fort Lauderdale, FL 33308

Do not buy the extended warranty if you plan to move to another state. They will not tell you this and lie about how great it is. I bought from this store and then moved to Texas and now they won't cover my manufacturers Warranty and extended that I paid extra for. Couch is sagging now and table lost its color. Please buy elsewhere and don't be fooled by extended warranty.

I ordered a couch from this store in July 2021, the sales person was great and delivery was fast. However, less than 3 months after purchasing the couch the frame was broken in half and the seat cushions are falling through the support straps. My cushions have been replaced three times and within a couple weeks the same thing happens. Ashley refuses to refund the purchase or allow an exchange. Instead they feel scheduling service appointments every 3 months and asking the customer to pick a day that they are available between 8am and 8pm is acceptable. Do not order from Ashley furniture unless you want poorly made furniture and have countless hours to spend on hold with customer service and waiting for their repair person to show up.

Excellent customer service x highly recommended x

Really clean store , associates are always ready to assist

So I placed my order on a Friday, with a promised delivery of the very next day {Saturday}. I commented to the salesperson that it was too good to be true that they would deliver the item the very next day. I was advised by the shysty salesperson that I would receive a text confirming the delivery window. Never got the text, instead received 3 phone calls from the delivery team explaining there was a glitch in the system and the item was not going to be delivered. My belief is when I placed the order and it was processed, the warehouse was closed so there was no one to pull the item and put it on the truck. Instead of acknowledging this, the company proceeded to attempt to reschedule the delivery for a weekday. Now why would I miss work to wait for them, when they didn’t keep their word?! I then attempted to reschedule for 2 weeks later {when it was convenient for me} only to be told that the item may or may not be in stock. I then sent an email to their corporate office. I received a call from a young lady who didn’t understand the problem, so I wished her a good day and hung up. She clearly didn’t read the email. I eventually spoke to the shyster salesperson who only reiterated that the item would be in stock 2 weeks later and they would deliver it. Now throughout all of these exchanges, there was never an admission of fault on their part nor was there an offered discount. I mean my house was in disarray in anticipation of the delivery. So I am expected to live this way for 2 weeks? I eventually asked for a refund and was promised the receipt of the refund and cancelled order via email… guess what it never came. I drove back to the store to get a hard copy. Needless to say, this experience was one and never again. Companies don’t acknowledge their mistakes anymore? They clearly didn’t need my business.

Ok, I have to say that they made the effort correcting the issue (the one below), I still didn’t get what I wanted but they all did the effort and followed up. I wouldn’t recommend anyone to buy in this store (company) while overall low inventory in every furniture stores after all COVID, I left happy the store finding what I needed and with a delivery date. Today (a day before the delivery promised) I found out that someone from “corporate” was able to cancel my order and sell the couch to someone else. Now they won’t have one available until August.