Ashley Store | Fort Myers, FL 33913

Ronide did an excellent job in explaining product details and warranty information. Well done.

Daniel Rodriguez is an amazing customer service representative. He spent quite a lot of time with us while we made decisions on how to fill our house with new furniture. He's an asset to your company.

Excellent experience shopping for furniture for my new home. So many selections and styles. Sales staff was wonderful, especially Daniel Rodriguez.

I ordered furniture over the phone for my FL home from a different state. Denise took my original phone call and provided me with her personal information to make ordering seamless. Very accommodating and easy to work with!

My salesperson Donna was outstanding. She listened to my needs, and together we found exactly what I was looking for.

Horrible! Purchased accent cabinet. Paid $500.00 was horribly damaged. Was sent a replacement after a month to fund damaged worse! Also major difference in the color. Will never purchase again

Thank Alexander!

Great customer service!

Great shopping experiance. Went in looking for replacement furniture, specifically a bed, post Milton. Was met by Randi and she helped us navigate the selections and we finally made a choice.on an item and lucky for me, it was on sale. Was also eyeing couches, since that was a needed item too. Found one I really like and added it to the invoice. Got 18 months interest free financing and look forward to receiving soon. Randi is a true gem....seek her out when you walk in. Thanks!

ECHO was EXCELLENT..Great personality and attentiveness

Christy Green was super helpful and friendly! I give her 5 stars! She made furniture shopping a pleasure! Thank you Christy!

Donna is the best ever!!! She helps you find exactly what you need and gives you the best advice!

Our salesperson was helpful and efficient. We were very satisfied with our purchase and the delivery schedule process.

My experience was awesome! Ashton went the extra mile to get next day delivery!!!

Our sales associate Ashton greeted us at the door and helped us locate the dining set we were hoping to find. Nice atmosphere with a huge selection of furniture to choose from!

I am a Decorator and on behalf of my clients, it is always a pleasure to deal with Sales Associate Maddie Grande at the Ft. Myers Ashley/City Furniture location. She goes above and beyond to provide personalized service.

Always a pleasant sales staff with a nice inventory to pick and choose from.

Alexander was very helpful. He showed us many different dining room chairs and explained the differences. We are very happy with our purchase. Looking forward to the delivery this Friday. Fran and Ronny Cappiello

I had the pleasure of searching for the perfect bedroom set with Luis Montalvo. I ended up with 2 bedroom sets! I was very indecisive and changed my mind multiple times. We showed kindness and worked with me and this made my experience so much easier. Let’s be honest nobody wants to spend thousands on furniture and it’s very overwhelming. But Luis made it very easy for me! The whole process went way better than I could imagine. He checked on me until it got delivered and made sure I was happy with my choice. In the future I will use him for all my needs! If you need something and can go to the Ft. Myers location Luis is your guy. Thanks

Our sales person was knowledgeable and helpful, not at all “pushy”. Great selection. Prompt delivery.

Very friendly and helpful salesman. Found exactly what I wanted

Once we found a couch we were interested in the sales person was friendly and efficient with getting the transaction done.

Dillon at the Fort Myers store on Alico was very easy to work with. Thank you.

Tony was a lot of help. Made the buying process very easy.

I was told the furniture was going to arrive beginning of November no later than middle of November. I decided to look at order online and some of the items are back ordered until January 2025. I’m most likely will be stopping by the store and getting my money back.

I visited the store 3 times to make my decision. Dillon was a great associate ro work with. It was great bouncing ideals off of him while getting my steps in walking the entire store. That show room was like a stadium. Great experience definitely will be coming back.

I am editing my previous review of Ashley furniture as since I purchased my furniture, it has been a complete nightmare. It has take. Three attempts at delivery and it’s still not right. I am now told that they delivered the wrong headboard and who knows how long I’ll have to wait this time. It’s been a month since I purchased and it’s still not right and no communication with Ashley or the sales rep. Once they make the sale and collect their commission they obviously don’t care for their customer however, I will never return there and I will be sure that I do not recommend this furniture store ever again. I am extremely disappointed and the longer I wait, the angrier I get. I will be contacting their corporate office and anyone else willing to listen to my complaint until it’s made right.

Tyler and his manager were very nice and helpful! Good selection of furniture. Tyler let us wander around and look at stuff at our leisure, but he would check on us and was always there if we had any questions, which was perfect!

We were greeted immediately asked how we coupd be helped, immediately. George introduced himself and directed us to what we wanted. He checked with is appopriately, and when we made our choice, quickly and efficiently completed the transaction. Great guy!

Oscar was great to deal with. He was very knowledgeable and patient while we made decisions on what we wanted to buy. I works highly recommend dealing with Oscar.

Literally the WORST company to deal with when ordering online. I ordered beige barstools. Received light gray, which is not even an option to order online. Upon receipt, immediately called customer service. Instead of the refund I asked for I was sent replacement light gray barstools. Nightmare trying to return & still no refund after a month. TERRIBLE COMPANY WITH FALSE ADVERTISING.

(Translated by Google) Jorge Hernández Salesman's welcome and his willingness to accompany me and my family to patiently show us the furniture we were looking for was vital for me to decide to buy "everything" we needed from him. Likewise, I would like to highlight the introduction of Víctor, his Manager, who was very attentive to us and offered us his cooperation. (Original) El recibimiento de Jorge Hernández Salesman y su disposición de acompañarme junto a mi familia para mostrarnos pacientemente los muebles que estábamos buscando fue vital para que me decidiera en comprar "todo" lo que necesitábamos con él. De igual manera deseo resaltar la introducción de Víctor su Manager que fue muy atento con nosotros y nos brindó su cooperación.

Steven was extremely helpful and knowledgeable.

Very knowledgeable, professional, courteous service. I recommend Nazik Anton for all furniture/decorating needs. Wouldn't go anywhere else!!

I went in looking for a dinette and Oscar showed me all my options plus he helped me pick out a desk and a pull out couch. Oscar went above and beyond to make sure my needs were met. He was awesome.

The store has been the worst nightmare I have ever gone thru purchased 4 bedroom sets and later found out it was a bait a switch 2 of 4 bedroom set allegedly was discontinued from time of purchase to delivery date and they would not return a 3rd bedroom set was heavily damaged and they orginally stated they would have someone come to repair which I refused after words we learned not only was the one bedroom set bait and switch and discontinued but our incompetent sales person Neil failed to order side rails,and headboard after I was forced to pay another few hundred for missing pieces that incompetent Neil never ordered they arrived damaged and the fight now to get returned or replaced once again goes on DO NOT PURCHASE FROM THIS STORE oh yeah forgot all the mattresses we ordered were on backorder for months so we had to cancel since the beds were worthless without mattresses BEWARE

Great service from Hopper!!!!

Phillip Bruno was very helpful, I recommend the store to anyone in need.

Great experience. Quick delivery. They don't set up your furniture so get out the screw driver and whatever other tools you need. Lots of packing to get rid of.

The experience was very good everything was delivered on time and very good quality

Mark was our sales guy there and was awesome. He was patient, knowledgeable, and we could tell he was passionate about his work. Normally when we go into furniture stores it’s kinda like a car dealership, they are like sharks but not in this case. Mark kept his distance and checked in occasionally until we made our final decision and also answered any questions when we had that confused look on our face. Highly recommend this location for sure.

Mark in the Fort Myers store was fantastic. Thank you for your help and answering all my questions. Will definitely be back!

We found the perfect living room set at Ashley!! Mark Mitchell was excellent in helping us find the perfect choice! Beautiful store and excellent customer service! Will definitely be back!!

Had a wonderful experience. Denise assisted me with my purchase and wasn’t pushy at all, but helpful and informative. Helped me find the perfect sectional for my new home. Would definitely recommend this location as well as her. Thank you again!

Above and beyond helping us. Knows his way around a showroom. Very knowledgeable.

I went to find a dining room set. We were met st the door by Jorge. He showed us where to find sets and said to call him with questions. A short time later he found us and asked if we needed help which i did. I liked the fact that i wasnt pressured and he allowed us to look on our own. He answered all our questions and i did buy a dining room set. I like not being pressured

Needed 1 item, Randi showed me what was available in the color I wanted and extended assistance personally for future purchases. Very attentive and knowledgeable. Pleasant and easy experience.

No pressure, and there was a lot to choose from. Marta was our sales person and was very helpful and accommodating. My wife will be accepting the new furniture next weekend, and expect it all to go well.

Three years ago we purchased a dining room and bedroom set along with the warranty plan. I’d highly recommend it. We used it to replace chairs. At the end of the three years we received back the unused balance in a store credit to use in City or Ashley. The manager was very helpful and extended our credit offer for us. Our salesmen Luis Montalvo was awesome assisting us with our purchases in store.

Want to thank Oscar and Ashley for the great service that we received from the Estero Store. Delivery was first class as was our experience purchasing our tempur-pedic bed set. Highly recommend buying from City Furniture.

Oscar made buying a bedroom set very painless

Denise Barnhardt was wonderful to work with. She knew the furniture in the floor and was able to show us a variety of options. She listened and directed us to choices that fit our style, our needs and budget. When we come back, and we will most certainly be back, we’ll look for Denise. She is an asset to your company.

Randi was very helpful. She meet us at the entrance and verified that we did indeed have a credit in the store. She was always close by if we had questions, but let us browse around the store at our own pace. Then she was very skilled at checking us out and answered all questions before we asked. We would 100 percent come back and ask for her again.

Salesperson Tony was such a pleasure to work with a pleasant happy man. Took his time and listen to what I was trying to design in my home. He gave/ showed me furniture suggestion to match my description. Ask for him, you won't regret it.

Nazik is the best!! Super helpful and knowledgeable!! Furniture is delivered in a timely fashion!!

Dillon was the best and helped us find the perfect sofa!

We had a great experience. Nazik was very professional and great to deal with. Love the furniture we bought and will be back.

Ordered furniture for our new home. Loved our Salesperson. Donna M. was fantastic!!! Super helpful!

Was greeted at the door by Stephen and was given space to look. He was very helpful and made my purchase smooth and effective.

Donna was friendly & helpful,

Joshua was great .. thanks for a smooth, helpful, & easy visit.

Helpful and easy transaction

So many great selections with an abundance of knowledgeable salespeople to assist!

Great place and great customer service

Randi Nichols was truly amazing! Was a great personality and fantastic sense of humor!!!

Excellent customer service with Brandon. Very knowledgeable and accommodating! Thank you!

Brandyn Holland provided excellent customer support!

Nice store with a great collection of furniture and other home furnishings. I have made several purchases for my new home. Prices are fair and the sales people are very easy to work with.

Never a hard sell. Sales people checked in with us, said we were just looking. Checked in while we were wondering. Found what we were looking for went back to Mark and bought it👍👍

We had a great buying experience. Ashton was exceptional!

Very fast service, we didn’t have to wait for a service person. Asked someone and 2 minutes later a very friendly person named Justin helped us with everything. We purchased a dinning table and 6 chairs and we left a very short time later. 👍 thank you. We will come back

I’ll recommend Dillon O’Donnell to anyone looking for furniture for mattresses. This guy’s knowledge is far superior to people that have been doing this for a lot more years than him. Honesty and sincerity means a lot in a business where you can’t always trust people. I’ll always be appreciative to Dillon and I’ll send everyone that I know looking for furniture.

Tyler has been extremely helpful with our selections and scheduling the delivery.

(Translated by Google) Excellent service, pleased with the seller's patience, super price (Original) Atención excelente complacida con la paciencia del vendedor el precio súper

Great store! Ashton was the sale’s person and she was excellent. Store has lots of choices and arranged very nicely. Ashton knew her way around the store and led us to different options for us to see. I would definitely buy from Ashley Furniture again.

(Translated by Google) The best service and the best prices! Oscar, the best! (Original) La mejor atención y los mejores precios ! Oscar, de lo mejor !

Walked in an immediately was treated by Tony !!! He was very helpful & knowledgeable. Took his time working with me & offered good selections. Made the purchase in less then an hour ! Thank you Tony for everything!!!

I enjoyed taking my time browsing through the store for a couple small accessories.

Rein was very helpful. Showed me exactly what I wanted. She made the process fast and easy. Thank hou

The quickest sale ever my sales person was very quick and easy. Thank u!

Great service by Jorge!!

Super easy buying process with nice quality pieces of furniture!

Dillon was very helpful and knowledgeable, will be going back when I need something else.

Great service and great prices

Justin was very patient and knowledgeable. Would highly recommend him as your sales person.

Joshua was terrific. He was very helpful to us in our purchase of a dinette set.

Very attentive and helpful!

What a wonderful experience we had shopping at Ashley HomeStore in Fort Myers. From the moment we walked in, we had a friendly greeting from Nazik she was very helpful throughout our whole shopping experience. We will definitely be back to do some more shopping!!

Alexander was great!

Excellence Customer Service and selection of products.

I was very pleased with the service I received. I was approached as soon as I came in by a very pleasant sales person, Christy, and I told her what I was looking for. She was very knowledge about the merchandise and helped me pick out exactly what I was looking for. It was a wonderful experience to have such attention paid to helping me. I would highly recommend this store.

We came back! We had such a great experience with Kelsey that we couldn’t resist!!! Thank you so much!!! We love our furniture and our mom’s will love the sofa!!

Very easy to purchase furniture when you have a good sales rep working with you like Jorge Hernandez

Oscar was absolutely amazing. Very happy with my experience and love my chairs, they really compliment the couch.

Pleasant to work with. VERY professional Highly appreciate and recommend

Christy was great! easy to do business with

Great deal and service was superior

Joshua Crawford was such a help. Knowledgeable, kind, and patience. He helped my family pick out really nice quality items while staying within our budget. Great job!!! I’ll be back

Phil, our salesman was very informative and helpful in selecting our bed.

Very professional young man.

Quick, easy and found what we needed.

Easy shopping, furniture available and delivered on time the following day.

Great experience . Mark worked hard to find us the best deal possible . We love our table and chairs

This was the 2nd time we had been to the store to purchase furniture. Both times we were lucky enough to get the same sales associate, Nazik Anton. If you happen to visit the Ashley/City Furniture store in Fort Myers, you should ask for her. I'm sure she'll take great care with you, just as she did for us.

(Translated by Google) Rafael Garcia very kind and professional (Original) Rafael Garcia muy amable y profesional

Daniel Rodriguez is a great salesman

Great sales team!! Tyler was wonderful

Very easy and quick experience. Ordered everything we needed for our new home right in store. The sales associate gnat helped us was amazing and super helpful and patient. Lots of options to look at in store as well!

Jennifer Covello Is amazing! She asked the right questions and met my every need. Everyone there was very helpful. Would highly recommend!

Christy Green was knowledgeable and professional. Very easy and smooth transaction.

Perfect and easy

Tyler was attentive, respectful and answered all questions.

Visited City Furniture today - had a great experience with Christy Green . She guided us through the store and understood our style and needs. Thank you, Christy ! We really appreciated your patience and expertise !

Great service and selection

Justin McDowell was super kind and helpful from the moment my husband and I walked into the store. He listened to all of my wants and didn’t waste any of my time with things I didn’t want. He was funny and light hearted and made us feel comfortable making a purchase on our sofa! We are so excited and happy with what we chose. Justin helped make the entire experience, and purchase seamless and quick. Thank you Justin!

Customer Service and sales staff were very responsive to my requests. My sales associate was very knowledgeable and took her time to insure I was totally informed about my purchase.

Would recommend for all your furniture needs. Tyler did a great job helping us find what we were looking for.

Kim, was exceptionally good! Knew what I wanted and would recommend her to anyone that needs a designer for their new home.

Visted store today great selection reasonable prices and Martha was very knowledgeable and helpful Thank you

Jennifer Covello was so patient and gracious in taking care of us. Even stayed longer to work with us . Excellent service. Should look for her when you guys come to Ashley/City Furniture in Fort Myers Florida.

Kelley Simmonds was our sales associate and I honestly can't say enough wonderful things about him. Furniture shopping is already overwhelming amd there is usually so much to look at but Kelsey made it a breeze. I told him what we were looking for and he knew exactly what to show us which saved us so much time. I would highly recommend Kelsey in your furniture shopping adventure.

Was a little disappointed that what I had online was not in store. The staff helped me find what I needed and helped me stay within my budget. I appreciate their help and patience.

Very polite and knowledgable salesman Imarlin greeted us at the door and left us walk around on our own until we were ready to buy, greatly appreciated the no pressure sales approach

Horrible customer service, horrible experience in all fronts and no will not return to this store

Today, I visited the store and immediately was griddled cordially by Justin. His service was excellent I told the manager of the store that if I was allowed to give Justin more than five states I would. Thank you, Justin! I have no doubt you will get far as a sale agent.

I would never deal with Ashley every again I purchased a lot of furniture and they damage every piece on delivery and not had any luck on get the best replaced

Great place to shop! Lots of choices!

Title: Beware: Ashley Furniture's Misleading Product and Poor Return Policy I recently purchased an item from Ashley Furniture, and I couldn't be more disappointed with both the product and the customer service I received. The item I received was not at all as described on their website or in their catalog. It was of significantly lower quality, and the color was completely off from what was advertised. Upon contacting their customer service to initiate a return, I was shocked to learn that not only would I have to pay for return shipping, but also possibly additional fees for restocking. This is completely unacceptable considering it's their mistake in misrepresenting the product in the first place. I expected better from a company like Ashley Furniture. The fact that they are unwilling to take responsibility for their error and expect the customer to foot the bill for their mistakes is utterly disappointing. Needless to say, I will not be purchasing from Ashley Furniture again and will be cautioning others to steer clear as well.

Daniel was extremely knowledgeable , helpful and friendly! Great guy!

Most exhausting and taxing experience as a customer yet! Long story short. I Bought furniture. The sales person did whatever it took to get the sale. I trusted. She made a mistake. I used their finance company at 0% interest for 1 year. Their credit card company over charged me over $1500.00. The creditor would not fix the problem as they didn’t charge the credit. Most of all the store wouldn’t look into details to help! Been dealing with this problem for over 4 months since I discovered the issue. The reason it took me awhile to know is because the credit card company got bought out and the new one switched their name. Simply ridiculous! At the end of the day, City Furniture (Ashley Furniture) is responsible for this. And they blame the credit card agent that they provided. Absolutely hanging me dry. Zero sense of customer service. I have been a customer for over 14 years. Filled a condo, a house, and an apartment from them. This is my treatment when in need of help? This is their error! Shop somewhere else. Best thing you can do.

I’m editing my review of Ashley/City furniture . They called in a timely manner and resolved my questions and concerns. WOW! How nice of an experience with this company. I did enjoy the sales person. She Was very nice. RANDI showed me exactly what I was looking for and was very knowledgeable. As someone famous once said “I’ll be back”. Thank you…….

The gentleman Jason was an amazing sales person. But his supervisor was not. I gave him a paper that was sent to me in the mail for premium delivery and it was effective till 5/28/24. I went yesterday because it was very busy over the weekend and the paper stated it was valid till 5/28/24 and they did not honor it.. Very bad customer service on there end. I will be calling corporate.

Joshua Crawford was very helpful and patient! We purchased 2 dining sets and Josh made it easy and convenient. Great people skills and very knowledgeable!

Stephen was awesome! He answered all my questions and was very respectful!!

Great selection and service! Thank you Sierra and Mike!

Huge selection. Joshua Crawford assisted me with selecting furniture. I showed him the room and he was able to make selections based off the room. Great designing skills!

Jorge is a freaking rockstar! Perfect!

My experience is always a pleasant buying experience. Love the selections and service. Tyler is a great salesperson. Courteous, friendly, and knowledgeable.

It was a great experience for me. Mark, the sales guy, was nice, patient and knowledgable with me. I appreciated his time as I was completely lost in the store and taking my time deciding on what to get. I changed my mind a lot but he was patient until I decided. Thank you to him. I didn’t receive my furniture yet.

Justin McDowell our sales rep did a great job on getting what we needed with our living room set. On top of that he was very thorough with his information and service

Great service!

Phil Bruno is the go to when you have furniture needs! Highly recommend asking for him to assist.

Love the selection!

Christy green was great. She was patient friendly and outgoing. Thank you!

We are loyal costumers of CityFurniture/Ashley because they have the best furniture and best customer service. This time was no different as we found what we were looking for at Ashley because of Jennifer Covello, she was very helpful and thorough helping us find what we needed.

PEDRO IS AN MVP OF THE FORT MYERS LOCATION!

I went in to Ashley with $120 rebate that was about to expire. The salesman showed me to their clearance table and I was thrilled to get quite a bit pretty much “free” . Great feeling!

This purchase was returned when it was delivered. I was told by the salesman that it would be delivered inside my front door and all I was going to have to do was put on the knobs. Totally wrong!!! Totally misleading!!!! It came in a box and required assembly!!!!! I refused the delivery and called the salesman to get my money back. The salesman couldn't offer any solution except to charge me $100 more for assembly. A total rip off. I will never purchase from Ashley or City Furniture again! . I had to add a star in order to post this but none was deserved. Rip off!!!!!!!!!

We had incredible support and accompaniment at Ashley and City Furniture by a very patient and knowledgable salesperson: Mark Mitchell. We have had to economically replace everything in our home after flooding a Mark walked us through many ideas and options. He informed us of many options and also shared some ideas. He was never pushy or pressuring and he listened attentively to our needs. We had been a little discouraged in a recent visit to Ashley/City because it was hard to find things during some reorganisation in the store but this trip won back our confidence as Mark made the work easy and knew where things were. We did buy more than we had planned but felt confident thanks to Mark’s help. Thank you Mark Mitchell!

We were greeted by Dillon and he did what we asked, leave us alone to look and we found him when we were ready to buy...no pressure from him. Will look for him next time

Thanks Dillon

Excellent all around experience. Justin was exceptional. He was very patient, had a positive attitude about showing me many different options, confirming costs & delivery. He walked around the store multiple times :) :) with me while I was deciding. The store was having a Memorial Day sale where I was able to receive some items at no cost because of the amount of my purchase! Looking forward to delivery of my book case Friday. I have purchased many items from Ashley/City & always have had an excellent experience! Plan to be a continued customer.

Luis "Tony" was awesome. He explained full detail of our purchase. Very professional and super friendly. He's an asset to your company.

Tony was so helpful. He went above and beyond. Thank you

Very patient salesman imarlin

Awesome customer service from Nazik Anton..she goes above and beyond each time I've shopped at Ashley ..

The salesman was very helpful and very professional, would definitely buy from Ashley in the future

Stephen was very nice and helpful.great customer service

I am so impressed with Jorge Hermandez he was great. I didn't expect to hear from the store again for my order. It required some work to order. Not only did he follow through he gave, with supervisor ok, to give me my credit. So thank you for hiring Jorge, we need more people like him!!!!! Thanks so much

Awesome place to buy furniture

Very nice store and Madelyn is always a pleasure to work with.

Joshua was a great help!

Great customer service!

Once we were able to get a sales person, as no one approached us for the 20 minutes we walked around, Kelsey was excellent.

Alex was the best. Very helpful and patient

I had a great experience with Ashley/City Furniture and was able to settle on a loveseat and recliner for my new home. Mark went over all my options and set up a time for delivery and the guys were on time and in and out like total professional’s. Very pleased with the product as well as the service.

Working with Jennifer was a pleasure. She is patient and knowledgeable and very kind.

Phillip was great to work with.

Great people and very helpful service

My credit card was canceled because I stopped buy there . Today, I did choose a coffee table , and when I was going to pay with the card I had more than 5 years , just I couldn’t!!! Back to my house without the table .

I actually visited store with husband to show a sofa and was not planning on purchasing it today. However, Mr. Zimmerman was so nice and helpful that we purchased the sofa and tables to match it.

Great service!! Jennifer took the time to let me browse without making me feel pressured! Recommend this store to Everyone!!!

I manual was helpful in getting our purchase rung up and packaging the vases we bought. I have had outstanding service on my dining table and chairs I previously bought and would not hesitate to recommend Ashley Furniture.

We have never been in City Furniture nor Ashley, we went in looking for a couch, we saw the adjustable beds. Stopped to look and the first salesperson and only salesperson said hello, introduced herself, we immediately likes Randi Nichols. She was very knowledgeable about the beds explained the difference in the mattresses and frames. We walked out of there with a new bed and couch. If we need any new Furniture in the future Randi will be our goto person

Knowledgeable and friendly, would shop there again

Very helpful and friendly

Very happy with the Ashley furniture. Many choices and salesperson was extremely helpful.

It was The first no- pressure sales person that we have experienced shopping, so Jennifer Covello was a delight. We will call Jen anytime we have a furniture need 👍

Tony was very welcoming as soon as we walked in City Furniture! He directed us to the different parts of the store and was very patient with my indecisiveness. We found more than we intended to purchase. Great store!!

Not happy with my experience at the Ashley store. They delivered four dining room chairs one had a piece of glue, a rip and a broken leg. It was raining out. I brought the chairs upstairs and we were told to inspect them and call within 24 hours of any issues. I did. I asked them to bring another chair and they said we don’t do that. Will send somebody out to repair it. This chair cannot be repaired. so now I have to wait two weeks. I had to extend my trip home to stay in Florida for them to come out and look at this chair and I told the gentleman when you come to repair it bring another chair with you. I doubt that they will. I won’t be dealing with Ashley anymore.

Tyler and Joshua were very professional and helpful

She help us a lot, thank you for you good job!

Received my couch early January...was torn same day of delivery..filed a damage claim with in 24 hours. And now we're in March and nothing. But I still get billed every month...I get no return calls or emails...thank you very much, unresponsive????good thing i kept all my emails, unresponsive on company's side

They are horrible!!!! Not even gonna give you the whole story cause it's soooo ridiculous it's almost unbelievable!!!! That's how bad this franchise is!They are sooo unorganized!!! Look at all reviews and see

Ashley store is a favorite of mine they are honest and very helpful. Thank You Dani for all your help you were great.

Great experience. Our salesman was superb! Very easy to work with. Very knowledgeable and so helpful. He was great! Found everthing we were looking for and more.

We worked with Brandyn, who was very helpful. There’s lots of merchandise from which to choose.

Daniel was patient and helpful. He took the time to make sure that we got exactly what we wanted

Our salesman, Oscar, has been so very helpful and effective in finding just what we like.

Daniel Rodríguez helped us find the perfect pieces for our home. He was very professional and kind. We had a great impression and experience. I recommend Ashley!

Joey Padilla was very helpful and not pushy. Only showed us things in our style choices.

Mark was awesome sales person! Store was nice had large selection

Large store with a large selection. Would be much easier to shop if divided by rooms. All mixed together and difficult to find what I wanted.

I am not sure why I was sent this survey because I haven’t received my merchandise. My sofa was to be delivered today, 3/12/24, between 7am-6pm. I have been waiting all day and my husband took off from work to be home for the delivery. I have not heard anything from Ashley/City Furniture in Ft. Myers. I just went to back to my delivery notice and called to ask when my delivery will be here. I was told the shipment was late and won’t be into the STORE until 3/17 and they have changed my delivery to 3/22. I didn’t receive an email nor a phone call in regard to the change. I HAD TO CALL THEM to find out this information. Not impressed by the customer service at all. In case anybody is reading this, you can order most Ashley Furniture items cheaper ON AMAZON with free delivery. I will be doing this next time. RIDICULOUS!!

Imarlin was very helpful. He answered all questions asked. He was very pleasant. We are thoroughly satisfied with our purchase

Oscar was Friendly ,very helpful and not pushy like some places I’ve been to

Great experience! Jennifer was so helpful and knowledgeable.

Will not honer Ashley promotions or pricing stating they are a franchise. Called Ashley customers service who directed me back to the store stating even the franchise is part of the promotion. Sounds more like this store and Naples store are disconnected from Ashley. They should just drop the name and call themselves City why Cary a name you are not going to work with.

Great experience

The Ashley Store near Alico Rd in Ft Myers was so helpful. They made the process of buying a new sofa very easy. Jennifer Corvello was the sales person that helped me and she was so friendly and efficient we were finished in no time. She explained everything thoroughly and answered all my questions. I would definitely recommend exploring all of their many furniture options.

Great store. Everything you could want in furniture and accessories Found exactly what I was looking for.

Delivery was timely, service technicians were excellent, very courteous. Ashley is one of our "go to" stores.

Martin is great!

Was in store 2 days in a row..was greeted by Ms Anton. Honestly she was very patient with us, kind , considerate, helpful and knowledgeable... Not pushy like some. I'd give her 5 stars. There were several young men just standing around, not busy. Id give them 2 stars... The purchase took some time... but all in all, we were taken care of, and received $150 in free accessories. We will see how the delivery goes in a couple weeks.

DISHONEST!!!!!!!!!!! NEVER SHOP HERE!!! DISHONEST!!!!

Stoyanka was amazing to work with and finishing my entire home! Everyone was so helpful and I do not regret any decisions made in this purchase

Sales rep was very helpful in helping us find the right couch for our space.

Great shopping experience. Friendly, helpful sales associates.

Maddie is amazing!... she was so cheerful and attentive from the time my husband and I walked into the store. She gave us space while we shopped but nearby when we needed her, and was very informative. I can go on and on about Maddie's superb service. Best of all, I could tell that it wasn't about the sale for her, she really cared about us choosing what we liked and affordability. We will definitely choose this store again because of her! Nadiyah 💖

We purchased a buffet for our dining room. The sales person was very helpful and knowledgeable. We chose to have it delivered and the delivery people were on time, friendly and careful setting up our purchase. We were extremely impressed with everything and everyone.

Great Customer Service. Beautiful merchandise. Thank you

Professional, personable and very helpful. I have to furnish an entire house will use exclusively

Seamless process with knowledgeable workers, they also have very fast delivery time

Pedro was very professional and knew what he was doing. He knows the furniture well and directed us to exactly what we were looking for. I think this young man will outgrow his job. He’s smart. He should be promoted to a higher sales position. We spent over $ 3,000 and know we will be happy with our purchase. Nancy and Joe Nyiradi

RAFAEL made the anxiety of buying new furniture go away immediately. He knew all the answers to every question I had . His knowledge and how he took the time to listen and understand what exactly I wanted greatly exceeded my expectations. If EVER you are looking to get new furniture I HIGHLY recommend RAFAEL. Fantastic experience all the way from start to finish.

City Furniture has great prices, a hugh selection and our salesman Rafael was extremely knowledgeable. He let us look without hovering and was there when we needed him. Thank you Rafael!

Alexander Malaga was excellent to work with

Phil B. Was a wonderful help. Very accommodating, knowledgeable regarding options and processes and all with a smile! Highly recommend!

Oscar was GREAT! He researched, took his time, and went over the top to please us! He got us exactly what we wanted and explained everything we needed to know. Thank you!

Randi was awesome!! Thank you for your opinions and assistance.

Oscar was great to work with !!

Rafael was an awesome sales person. Very knowledgeable and nice.

After being wondering for around 45 minutes Jennifer Covello was the only person that approached us. She is very professional, friendly and knowledgeable We went the next day and purchased some furniture from her

Very helpful

best experience, so many options!

Great service. Quality product. Quick scheduling for delivery.

I had the pleasure of working with Sales Representative Jennifer Covello.. Jennifer is very professional and went the extra mile to make my shopping with Ashley’s a fun and positive experience . I will Definitely be recommending Ashleys furniture and look forward to working with Jennifer in the future

My wife and I went looking for a dining room table and chairs. They didn’t have anything we wanted except a decorative vase. The store refused to accept payment without receiving all of my personal info such as name, address, and phone number. I protested that I shouldn’t have to provide that to buy a $30 vase. After being assured I wouldn’t have my data used anyway I don’t like, and I wouldn’t be pestered, I relented. Immediately after the purchase I started receiving text messages. Replying with “stop” seems to have no effect. I’m writing this review because in received an unwanted text from them asking for a review. Be warned, they lie and farm data to drive you insane. Ashley Furniture…GFY!

(Translated by Google) Very kind and diligent. (Original) Muy amables y diligentes.

(Translated by Google) Very delayed inventory (Original) Inventario muy demorado

Darian at Fort Myer was fantastic! However, when I went in there to place my order, he was off and someone else helped me and said he would split the commission with him. He ended up charging me in an additional $200 without my permission to get the extended warranty. When I confronted him on the phone, he said he assumed that I wanted it. I was furious and call customer service to relay my anger regarding him putting an additional charge on without my permission! Highly Illegal! The charges reversed and credited hello, but I wonder how many times this happens without the customers knowledge. They do get an extra bonus for selling the warranty. I spoke to the manager and was promised the employee would be dealt with. We’ll see. Be careful when you purchase there and double check your Receipts.

Good services the sales person Oscar give as a 5 start services, thank you again

Very satisfied

Great experience and great service. From the minute we walked into ashley furnisher we were treated withe great service. Thank you.

Jennifer Covello was such a great help. Will definitely come back again

Randi was so helpful and friendly! I had a great experience and shipping is so fast!

Sales representative listened to my needs and responded appropriately. She went over and above.

Very smooth/easy purchase.

Nice presentation ,Alexander very helpfulm

Alex and the staff are very friendly and accommodating.

Very helpful

Best service we have had, we lost all of our furniture in hurricane Ian. Denise was great. Can't wait too get it. TY, Sandy and Mike

Very easy to do business with.

Personnel were most helpful, but management didn't have the authority to apply my previous protection plan of approximately $300 that was unused to my new purchase but wanted me to select the same plan for the new purchase.

SAlesman was concerned with my neei

We had a great experience. We needed furniture asap. A great selection to choose from and quick delivery. The entire process was professional and well orchestrated. A great experience.

Jennifer from the fort Myers store was excellent to work with.

Excellent price and service

Buying experience was great! Dennis greeted me at the door and took me to the recliner I had looked at online. He clearly explained the warranty and protection packages. We finalized the transaction and set up delivery in a matter of minutes. This store is only about 2 miles from my home. The whole process from the time I left my house to the time I returned was 35 minutes. Dennis was wonderful. I love this store!

Darian was excellent and very helpful. He explained our options and was very courteous. Thank you Darian for your help and support on our purchase. Hope to see you in the near future!

Taylor, our sales associate, was FANTASTIC!! She was very knowledgeable, professional and friendly! Customer service was impeccable. She showed us everything we were looking for and streamlined the entire process. We were extremely happy and very impressed with Taylor!

Great variety and selection. Friendly staff. Beautiful store.

Our sales associate was very knowledgeable and extremely helpful, and patient. We were picking out furniture to fill a 2 bedroom condo. We were there for 4 hours. . We appreciated his kindness and patience.

Approached us as soon as we entered the store. Asked us our needs then continued to help us around the store! Rafael was wonderful and new the merchandise well.

We got a great deal and great service! Thank you Dennis!

Unexpectedly found what I’ve been looking for about 2 yrs! Got it at home a day later. Thank you to my sales rep!

Amazing service provided. Although they were fast in moving items, they also made sure to protect them. Hard workers with great personalities. From the start to the end, they worked hard and left all items well organized after the move. Definitely would recommend them.

Very friendly and efficient. Worked with us!

Rafael was amazing. I told him what I was looking for and he went above and beyond to help me find and make the best decision. Thanks Rafael.

Professional service with a smile.

Brittany Cajal was PHENOMENAL!!! She knew exactly what we wanted!!!! MY whole house is furnished with ASHLEY!!!

My whole experience was great.

Great experience with one of your newest sales people Phil Bruno! We will be back

Jorge Calvillo was great! Very patient and most professional!

Sales person Taylor greeted me and in a few minutes of questions led me through the store to specific pieces she thought I would like. She was low key, knowledgeable, and patient. She spent quite a bit of time with me. I then asked to walk the store alone . No problem. I reconnected with her and made my decision to purchase a sofa, 2 chairs and a rug. Taylor was very helpful helping deciding on the rug. My experience was five star. Set up for delivery was easy, too. Pieces are coming this week so I am happy.

I have been very pleased shopping at Ashley Furniture store. Our salesperson, Tony, is very courteous. Anytime I have called him back to add more items to our order, he is so friendly and helpful. Highly recommend.

Friendly service, quality furniture.

The gal who helped me was wonderful. She was very personable. And tried to give me the best deal I can get.

It was such a pleasure to call City Furniture last week, speak with Guermaine about a possible order. Receive text messages as discussed and get a call back at the time we agreed on to place the order. Great customer service! Thank you! Kerry Boston/Ft Myers

The sales person was just okay but she was not to please when I decided to cancel my order because the bedroom furniture was very flimsy so I took my business elsewhere

Buying experience was great. No pressure. We took our time and are looking forward to our delivery date.

Had a credit from the protection plan, enjoyed spending it on decorative pieces for our home! Thanks Ashley!

We found the couch and tables that were just what we were looking for and our sales rep, Kelsey, was awesome!

Staff and management was exceptional. Thank you Imarlin for your time and patience!!

Great selection, but furniture seems a bit cheap.

Fast, efficient, and friendly service. I will definitely go back to find living room furniture.

We are very happy with our purchase and with our salesperson, Dennis. He is very professional with no pressure tactics. Excellent customer service skills and a GREAT representative for Ashley.

We came to the store on Friday to look for specific furniture for our little house we bought in Fort Myers. Store was busy but gave us time to look what we wanted. Sales person Randi asked us if we needed help showed her what we wanted she easily and quickly ordered our sofa bed and bed frame and we were on our way with all our info Needed for delivery with in 15 minutes Was a very pleasant experience. Randi Nichols Your associate sales person was so pleasant knowledgeable would highly recommend her and your store to anyone who needed furniture

Very easy purchase. We have bought form Ashley up North and they were always good!

Service was excellent. Salesperson, Jaedrien, was efficient and knew his product. Will review again when I receive my sofa bed.

The representative that helped us was very patient and pleasant. Excellent experience.

Maddy was amazing!!! Best customer service!!

Maddie did a wonderful job! She knew exactly where the recliner sofa’s were and was very knowledgeable on each one that she showed us!! We are very happy, we are anxiously awaiting the delivery of a new sofa and loveseat!!

(Translated by Google) Very good service, the purchasing system is impressively efficient (Original) Muy buena atención, el sistema para comprar es impresionantemente eficiente

Actually we were shopping City Furniture. Great selection, in both. Oscar Irigoyen was a great help. Although he was new, he did an excellent job of selling, not pushy at all. Thanks.

Great selection, prices, and staff

It was friendly exciting and our sales rep very knowledgeable and intuitive of our needs. Very fun as it should be.

Airen Fogel was so very helpful and extremely knowledgeable about all the details regarding each piece of furniture we viewed. He was super professional and displayed the best in class customer service. It was an excellent experience and would highly recommend him specifically for any future furniture needs. Thank you!

I had an appointment with Kim Baxter, the decorator. She was superb. She is very knowledgeable about the store and all merchandise . I showed her pictures of my new condo and off we went. She spent several hours with me. It was a wonderful and fun experience. I’ll definitely return to the store and her expert advice.

Our sales representative was named Oscar and he was very attentive and informative. Very pleasant to work with.

Great job.

The after sale customer service was the worst I have ever seen. With the exception of XFinity. The in store service wasn't much better.

Randi was the best / 4 hours w us the best

Stoyanka wonderful sales person

Daniel offered to help load purchase in car, and did. Everyone was very pleasant.

Ryan was a big help with finding my new coach and he actually went out of his way to help me find the perfect bar cabinet! He was so patient. Delivery was set up for the next week and I couldn’t be happier! Thank you!

Horrible store, horrible customer service and furniture not good quality. DO NOT BUY FROM ASHLEY OR CITY FURNITURE!

Good service fair pricing

I love the bed set and the sales person was so helpful in showing me everything. She made it easier to decide on what I needed. Brenda Yates

We were there ready to buy since we had seen the product on the internet and because of the Latinos, no one wanted to assist us, no one helped us and we left.

Salesperson Brandlyn was fantastic...so helpful, positive personality and readily available when we needed assistance. Super efficient in completing our order. All of these things are not that common today....so nice going Brandyn..!

Great service

UPDATE: Went back knowing exactly what i wanted to get to finish up the rest of the home. Showed up in work apparel and walked the entire store, looking for a single soul to take my money. Wouldn't you know it, after over 20m, not a single employee approached me. I EVEN GREETED ONE OF THEM MYSELF, TO NO AVAIL. The weekend crew seems far superior to whatever i just experienced. Absolute joke. 11-1-23 ******************* Arien Fogle was amazing! Great experience from start to finish. Great store. Thanks!

You can get better customer service at Goodwill this company sucks if you buy here prepare yourself for a bad experience this company can not even=ven answer there own phone lines good luck all and I wish you better luck elsewhere.

Marlin the sales rep. Did an amazing job helping us choose our new furniture and bed sets

Mark Mitchell was so great, helping us with a dining table and chairs!

Maddie was my sales rep today. She was prompt to assist me, gracious as well. If I have a need to make any future purchases at the store. I will be looking for Maddie to help me. Eileen C.

Great experience. Kelsey our salesman was very attentive

Great service

Maddie’s great. Thanks again for your help.

(Translated by Google) Super pleasant experience, very attentive seller (Original) Súper agradable la experiencia, el vendedor muy atento

Randi was excellent

Daniel helped us find what we were looking for and worked with us on the delivery schedule to meet our timeline. Great service!

Alexander spent hours with us - 2 kids bouncing off the walls but he was extremely patient and really catered to how we wanted to shop. There was no hard sell tactics but he was phenomenal at identifying our taste, needs and working through room to room. Fantastic experience.

We had a wonderful experience with our salesman Mark at Ashley/City Furniture. Mark was more than patient with us and took the time for us to look around the amazing inventory and choices they have. We looked at 3 other stores, but they just didn't have the depth in options and choices that Ashley/City has. We've purchased from them a few times and once again it was a great experience. And very reasonable pricing for what you get.

Very large store with a large and various selection. Our salesperson, Ryan Zimmerman, was informative, patient, and lead us throughout the whole showroom with our three kids which took hours. We appreciated his knowledge, professionalism and kindness.

Roy Black is outstanding! Highly recommend asking for him when you shop at Ashely or City Furniture!

We entered Ashley’s store to purchase a rocking chair, in the end purchased two rocker recliners, and a dining table. Our agent Jaedrien Moreira was very knowledgeable and courteous. He listened to our needs and showed us many options, thank you for a great experience!!

Working with Ryan was a pleasure. He was very helpful and informed.

We had Kelsey for our sales man and he did and absolute amazing job!! We were back and forth of things we wanted and then didn’t want and then wanted again. He was kind and patient and def would 100 percent recommend him if your are going to this store!!!

Mark did an excellent job of making us feel valued even though we only made a small purchase This time. He completed our order and found a delivery date in a timely manner. Good job!

(Translated by Google) Great variety of mumbles in one place, very good service. (Original) Gran variedad de mumbles en un solo lugar , muy buena atencion.

Staff was very helpful, not pushy & very friendly!

Martin was very helpful and patient, finding exactly what I was looking for

Loved how the personal was professional and was very patient with the decision I was making, and always offering the best deal or options based on the needs and likes. I really like to work with the seller K. Simmonds. I would recommend him for anything

Brandyn did an amazing job explaining the details of the sofa I was purchasing and the benefits of the current sale. It was such an easy process and cannot wait for delivery!

I had to replace my bedroom set due to Hurricane damage. Rafael was able to arrange the same set we had purchased just prior to Hurricane Ian. He was so helpful and dedicated to our needs and delivery date. Thank you Rafael!

Everything was very reasonably priced and the furniture was high-quality. We cannot be more satisfied. Make sure to ask for Tony. He’s an amazing salesman.

Daniel was patient and did some searching for us after he knew what we wanted. Very polite, helpful, and gave us space to look at the whole store.

Always get the best customer service and value for $

Great sales experience. The delivery was so smooth and right on time. If you looking for these 2 things combined. Ashley is your place.

Denise Barnhardt, our saleswoman , was very helpful and professional with helping us buy our dining room set . The showroom was very nice and had plenty of stock. I highly recommend Denise and City/ Ashley Furniture store.

Great experience!

Salesman Matthew Bright was wonderful and couldn't have done a better job My complaint is with your website and the difficulty finding an item that is available through the store here in Ft Myers I chose 3 different items and each was not available because my local store is part of a franchise and they don't have access to all products. Makes it very difficult for the consumer to know the difference and shop. If I didn't have a store credit to use I would have shopped elsewhere at that point

A good experience while looking for living room furniture. Sales person, Brandon Johnson was patient and very courteous. Every one was exceptional.

Highly recommend, will recommend to my friends and family. Matthew Bright helped me with my purchase, man I got to say he made us feel like family and explained everything with details, thanks so much 🙏🙏

The sales representative was very polite and helpful. Store is impressive.

Our sales agent was very professional and friendly. The overall experience was very good in selecting our furniture. Highly recommend this business for your furniture needs

Very friendly and informative!

Martha Cure helped me select my furnishings! She took so much time to help and give me ideas. I really appreciate her expertise and knowledge.

Helpful staff and variety of selections.

We visited this store today hoping to find some end tables. We walked the store for 45 minutes, and not one person acknowledged us. No one looked our way or even offered help. The decent prices encouraged us to shop online.

My experience with Ashley Furniture and Ciry Furniture was very disappointing and I would not purchase any more furniture from this store again. I spent thousands of dollars at both stores and when the furniture was delivered, several pieces were damaged. I had one technician come in to repair, but, unfortunately, he wasn't able to repair because the screws were stripped and/or unrepairable and need to be replaced. That's all fine, however, now I'm being told that I have to pay more out of pocket expenses to have new furniture delivered and put back together when the original pieces should have come in undamaged.

Quality products and amazing customer service.

great furniture anna great service

Guermanie was so helpful and really understood what we were looking for.

Great service, good deal. Randi was very friendly and very informative.

Great experience - Imarlin was great!

Stay away from their bed frame material is not good and they won’t replace it they will only send someone every time to make it worst. Worst furniture experience ever.

Excellent service

They were very helpful and fulfilled a warranty issue. Very nice to deal with.

We found exactly what we were looking for! They delivered in two days and everything arrived in excellent condition. Drivers were fast and polite. Thank you. We will be back again. Our sales rep, Roy was very helpful and friendly.

Excellent service great selection

Salesman was very helpful

We had the best experience with Nazik! She was a real professional, no pressure but very well informed! I really can’t say anything negative about our experience! Great job team!

We bought furniture here last year after we bought our house. No issues with that. But they sold me a one year accident warranty on the merchandise. And I was told if I don’t use it I won’t lose it. I got my letter and I put it aside because like a lot of people our house is in shambles from the hurricane. So we forgot about it. But we went in on 8/1 and once we finally found someone after being in there for 20 plus minutes the sales person was acting weird and said he had to see a manager. After about 15 more minutes the sales person told us we can only use half of the credit and I asked why. He said it expired already but he was kind of talking to me like I was an idiot. So I told him I probably spent around $12k in there in two separate orders in the same month. He just rolled his eyes and walked away. I was going to buy some more furniture that night. We were looking at a sectional but we’re going to go to Port Charlotte instead. I wouldn’t recommend this store to anyone. UPDATE…corporate contacted me and made things right.

Madeline Grande is an excellent salesperson. She is patient, kind, helpful and very knowledgeable.

my experience was fantastic

Our Sales Associate was Arien Fogle and he was great! Friendly & very knowledgeable about the merchandise I was looking at. He displayed a NO HIGH pressure persona & was close by to answer any & all questions! Prices were very good & they had a huge selection to choose from!

Brian made it an excellent experience ! Give him a promotion

Bought exactly what I wanted in 10 minutes. Never expected it!!!!

Dennis was great, he wasn’t pushy at all. He was available when needed. He provided a pleasant customer experience. I am in sales and I would highly recommend him. He provided us with good information and direction but allowed us to shop around freely without breathing down our neck. He checked in on us frequently to see if we had any questions.

Customer service was great ordered some furniture n was in n done in less than an hour. Will be sending family n friends ther to ur store

We had a great shopping experience. Randi was awesome to work with. We made multiple trips to the store. Randi was patient and worked with as we tried to find the right dining room and living room furniture for our home. She is extremely knowledgeable. She great at her job.

I always have great experience with Ashley furniture store, because of salesperson, such as Dannie. She goes out of her way to help me out. Dannie helps me out of choosing the right furniture or items till I'm satisfied. You can't go wrong to shop at Ashley when you have a salesperson, such as Dannie or any other sales people. Thank you.

Great quality furniture. Great customer service. They don’t follow you around the store they just let you know where they will be if you need assistance.

Sales Associate was friendly and very helpful in providing suggestions that fit our requirements.

The associate that helped us, Tony was very freindly and helpful in making a decision.

Well ashley is the store I always come first to look out for my furniture Here is the best furniture, the best discount and an excelent costumer service

Awesome customer service! I walked in told the what I was looking for and purchased within 10 min. Great store beautifully arranged ! Ask for Ray, he is great!

If I could give zero stars, I would. We’ve had nothing but trouble with Ashley and City. They have replaced one couch and as soon as we got another (with that warranty) it broke, so much so that our backs are in horrible shape. The couch looks like a ski slope, like an upside down V. They sent a repairman (the same one who had been here four times to fix the previous couch, only to finally tell them to give us a new one) and he said he couldn’t believe we were having that problem again and that he couldn’t fix it. We even put a level on the floor to make sure it wasn’t our house. Now we’re stuck with a horrible couch because they “can’t order parts.” They told us that today, after we waited four weeks to receive them. NEVER EVER EVER purchase from this chain!!!!

If I could give zero stars, I would. We’ve had nothing but trouble with Ashley and City. They have replaced one couch and as soon as we got another (with that warranty) it broke, so much so that our backs are in horrible shape. The couch looks like a ski slope, like an upside down V. They sent a repairman (the same one who had been here four times to fix the previous couch, only to finally tell them to give us a new one) and he said he couldn’t believe we were having that problem again and that he couldn’t fix it. We even put a level on the floor to make sure it wasn’t our house. Now we’re stuck with a horrible couch because they “can’t order parts.” They told us that today, after we waited four weeks to receive them. NEVER EVER EVER purchase from this chain!!!!

If I could give zero stars, I would. We've had nothing but trouble with Ashley and City. They have replaced one couch and as soon as we got another (with that warranty) it broke, so much so that our backs are in horrible shape. The couch looks like a ski slope, like an upside down V. They sent a repairman (the same one who had been here four times to fix the previous couch, only to finally tell them to give us a new one) and he said he couldn't believe we were having that problem again and that he couldn't fix it. We even put a level on the floor to make sure it wasn't our house. Now we're stuck with a horrible couch because they "can't order parts." They told us that today, after we waited four weeks to receive them. NEVER EVER EVER purchase from this chain!!!!

Selection of furniture designs and options Friendly and helpful sales associates Competitive pricing Close to home

they charge guarantees without asking they lost my nightstand they added it to the bill they don't return the money they don't answer the phone - they don't know anything THEY FOOLED ME

Brayden H was excellent, I really appreciate the awesome customer service and his full attention to detail, Kudos to you guys for hiring someone like him

From the selection to delivery, these guys were amazing. matched an online price for a discount and delivered in literally 2 days exactly the time they said they would. The delivery guys were fabulous and friendly! 10/10 and would 100% recommend!

The appearance of the store was exciting. Colors and patters are clean and crisp. Was welcome sales rep “Nazilk”. She allow me to explain what I was looking for and provided us a few options. She continued to ask the right questions of our interest and the use of the sofa. She was not a pushy sales person… this is the main reason why we purchase from her. I would return to the location and highly recommend to ask for her assistance in selecting your design, furniture, and family needs. Thank you Nazilk!

Ronnie was very helpful and made our couch shopping experience so much more enjoyable! She was patient and gave us all the answers we were looking for. Very happy with our purchase!

Daniel is the best sales guy. Go see him for any of your needs especially mattresses and bedroom sets.

Agents and managers do not strive to make things right, even if it’s their error.

Find Gabriela she will take the time to show you what is available not pushy.

Jaedrien provided exceptional assistance. He was extremely thorough and helpful!

Rafael was an amazing and well versed salesman to work with. He knew his products well, informed us of any and all upgrades, warranties, protection plans etc all while getting us the best price. We visited a local Ashley store to us here in MN to narrow down our search of what we wanted in our couch. We’re moving from Mn to Fl this month so Rafael and I’d conversation was all over the phone, but felt like I was right in his store. He made the process seamless for us, and our couch will be delivered to our house and set up same day we arrive. -Sincerely, a very satisfied customer.

Very professional. Very good customer service.

We purchased a coffee table, end table and dining room table with chairs on Saturday. Our salesman Ray was very helpful putting our order together, after showing us all the different choices.

Designs to match every style and budget; very happy with Stephen V and his recommendations.

Selection of furniture does making decisions difficult but, worth the time and consideration.

Brandyn was very professional, and had patience. All our questions were answered. He made shopping a pleasure. Thank you Brandyn

The sales person (Danny Carballat) was very professional and patient to show us all our options. No used car salesmanship here! They had a great selection of mattress as well.

Randi is amazing and beautiful. She has great customer service skills and sold us this chair and an awesome sofa set. I recommend Randi to any one looking for incredible energy and caring attitude. ❤❤❤

Excellent service, quick delivery!

Very nice, helpful and knowledgeable about the furniture they sell.

Well organized and easy to navigate store!

Always a pleasure! Christy is the best.

Helping my friend replace an entire house of furniture (lost it all in Hurricane Ian). Alexander was extremely helpful. He went above and beyond to help. I would highly recommend that you see him when you stop in!

Jorge Calvillo is a great representative for your company. Very knowledgeable and professional. I will be back to furnish the rest of my new bachelor pad. When my card wasnt working and i was in a hurry, Jorge kept me calm and cool. Keep up the good work Jorge. Thank you again. Brad McCarthy McCarthy Air Conditioning

Roy one the best sale person , thank you for your patience and time .

Salesperson was very helpful with an over the phone order.

Super friendly and helpful! Was very patient with helping me to find the perfect set and was thoughtful of my budget. Would highly recommend. Guermanie was wonderful.

Daniel is a awesome sales rep and took his time and showed me everything I was looking for and his suggestions were awesome and I will always shop at Ashley!! Prices are awesome !!

beautiful furniture, friendly helpful employee's

Ítems delayed delivery. Items discontinued. Apologizing does not solved our problem.

We had Randi help us. She was patient, helpful and was wonderful to work with. We first went into the store in Naples and there wasn’t any sales people around to help. That was so unusual it’s usually the opposite. When we went to Ft Myers so many people were working. So happy we got Randi. Great customer service. We just hope the delivery is just as good and the pieces we ordered.

Found what we were looking for the process was extremely long to finalize the transaction it felt like we were buying a car. Was very disappointed about this 3 year warranty that the sales woman was hyping up the whole time making us think it was included only to find find out it was added on on our bill without her telling me good thing I asked to go over the bill otherwise I would not have known pretty sneaky if you asked me. When I asked her to remove it she had her manager come over to explain the warrant again for the 100th time.

Miss Charles was just magnificent in her attention to customer service and grand detail during our extensive furniture purchase on one of our houses She went above and beyond the call of duty to truly ensure our utmost level of satisfaction leaving us in their wonderful sectional area and going to hunt for center pieces with wood accents that would match the fabulous furniture already selected . Miss Charles was just a delight to do business with and she had her iPad at every turn so she was able to let us know prices literally in the palm of her hands so our furniture shopping process was swift ! She had a tape measure on hand and she measured several ruga for us until we purchased a large 8 by 10 one we just fell in love with that accented the living room space we were working with . I can't thank miss charles enough for her level of commitment and her sweet demeanor which demonstrated such a genuine level of humanity towards what mattered to us most ....beautifying our new space. Thank you for helping us furnish our entire home with you. Flawless execution from start to finish. You should be promoted to management as you have what it takes to take the outfit to another level

Great experience in selection and service buying sofa sleeper, chair and coffee table. Kent was great in letting me wander and select furniture in my timeline. Thanks!

Following up on my spouse Efron's review, I too have high praises for Nancy. What started as a humble quest for a couch turned into an enchanting journey into the world of furniture, guided by the fantastic Nancy. Nancy’s intuition for our needs surpassed our expectations and added a magical touch to our shopping experience. Her incredible skill is deserving of recognition, and yes, a well-earned raise. Because of Nancy, we left not just with a couch, but with a home full of comfort and style.

Yes will recommend Ashley to family and friends, great furnitures and great prices, Leslie was the sales person who helped me and my two daughters, she was the kindest person who helped us pick out a bedroom set and a living room set she took her time and explained everything we need to know about the products, Leslie is the best ! If you go to Ashley furniture or city furniture across from gulf coast town center in fort Myers ask for Leslie.

Absolute nightmare. I was delivery stop #2, yet the driver skipped over my house and delivered to stop #3 before me. He arrived 30 minutes after the 3-hour arrival window. Then, the driver informed me that multiple items were on back-order, despite the salespeople telling me they were in stock (AND the delivery email showing the items were on the truck for delivery). To make matters worse, the delivery team only had 3 out of the 4 legs for my dining room table on the truck. I was told that the 4th leg was on back-order, and I would receive it several days later via FEDEX. WHAT A JOKE!! We told them to take everything back.

Great service. I’ll do all my future shopping with Maddie from Ashley’s.

Kent was a great salesmen. So many styles to choose from.

I used the same salesman that we purchased from last time as I had his email. He immediately got back to me, was so helpful, and arranged everything. Great customer service!! His name is Pavol

Our sales representative Tony was knowledgeable and courteous, and did not rush us in our purchases.

Sales associate Kent Donahue is professional and knowledgeable. We’re coming back in a few days to purchase additional furniture and supplies from Kent. Thanks Kent, you are a pleasure to work with.

I would highly recommend buying furniture from CityFurniture and Ashley Home store.

We came late in the evening and were looking to get furniture for our new house. Dani was so helpful and friendly, taking us all over the store, looking up products and colors and offering suggestions. She really made our experience great and was so knowledgeable. The selection was pretty good and the pieces we bought look very nice and sturdy. On the whole, a very pleasant experience and I recommend stopping by!

Great

Everything was easy and hassle free!

Service is very bad. Especially if you ask for a refund on a cancelled order. Less than 24hrs of placing an order I called to cancel one of 2 orders. The person I spoke with informed me that he would email the department that handle that and they would call me with the hour. Needless to say that didn’t happen. I called once again spoke to now a customer service representative whom stated the sales person should of taken care of it however she could not and also had to send an email and someone will call me. Well that did not happen either. Now I have to wait until Monday to speak with someone regarding my refund. There was no hesitation to take my money but now a constant run around trying to get someone to issue my refund at this point I’m going to cancel all my orders. Not the first time!!!

They have a huge selection of furniture, and the process of purchasing was a breze.

Brandyn was a terrific salesman and was very patient while we walked the store for Two hours before making our final choice!

Great service

Worked with Randi to purchase a rocker recliner. She was very knowledgeable and very helpful. Will definitely go to Ashley for future purchases.

My Representative was awesome with assistance on coordinating decor and wall photos! Highly recommend!

My husband and I went to Ashley’s furniture this morning. We were greeted by Jaedrien. He showed us thru the store and we found what we were looking for. He was so helpful and patient,explained everything about our purchase. Very nice and knowledgeable. We appreciate the excellent service we received. Thanks Jaedrien.

Very quick and professional salespeople on the floor. Helped us for about an hour and we got the bed we were looking for. Straight forward and had no problems!

Very friendly and helpful

If I could put zero stars I would. This is the absolute worst sales team I have ever worked with. Do not buy furniture from them.

Such a great experience, Roy helped us find everything we were looking for.

Randi was very helpful with our purchase. Ashley and City don’t have the highest quality furniture but they offer good pieces at reasonable prices.

good salesman. very helpful

Great customer service. Thank you

Waited for quite a long time for this table to come - we are very pleased ! Pavol was great to work with !

Excellent

Brandyn was super helpful and very patient with us! We are very excited to receive our new entertainment center.

Great selection, great service and great value! Cannot go wrong at Ashley!

Brandon was extremely helpful! I found everything I was looking for and delivery was next day!

lots of good looking stuff to pick from .Kent was very informative

Ryan was our salesman twice I bought a couch and love seat and this time a mattress he was awesome 👌 👏 👍 😍

Very helpful pleasant salesperson. Unusual decorative items we love. Great options and selection for all furniture and decorative items.

I have been shopping at Ashley for about 20 years and love this furniture store. I have furnished 2 houses with them. I bought my new 4 poster bedroom suite around 2000 and loved it. In 2010, I purchased new furniture for my living room at Ashley and in 2012, I furnished my formal dining room. All of It held up beautifully until I moved to Florida in 2019 and I sold it all and bought new furniture for my primary bedroom, living room and kitchen. I sold my house in 2021 and put my furniture in storage while building a new house. Hurricane Ian got to one of my storage units and ruined my bedroom suite. I went back to Ashley and bought my bedroom furniture. Their prices are really good and the quality of furniture is great. I highly recommend Ashley Furniture!

Helpful sales people great selection found a lamp I was looking for and got a great deal

Found the right couch, that was the right fit and most of all the right price. Large selection and styles, our salesman Brian was very helpful and informative.

Large selection. Helpful and polite staff!

Clean store, nice ambient. Some home accents are over priced, at the checkout they add protection plans without asking the customer if they want it.

I ordered a sectional couch on 3/25. The next day I received and mail telling me the 2 of the 4 pieces are back ordered. Today I received an email scheduling the delivery of 2 of the 4 pieces and the other 2 pieces are back ordered until May 9-23 time frame. They are trying to force me to take delivery of 2 pieces and I want everything delivered at once and willing to wait but they say that is not possible. It is absolutely ridiculous to think I want 1/2 a couch. With this kind of mentality I can only imagine what kind of service I will get if I have a problem with the couch. I think I will cancel my order and go somewhere else that values a customer and has common sense.

Great selection, prices and service!

We were looking for a specific size and color to fit into our living room. Andre Rosado is amazing to work with. He helped us find the perfect piece and a beautiful area rug to tie it all together. We have looked at other furniture stores and always end up returning to Ashley finding what we want.

Salesperson was very knowledgeable and was able to steer me in the right directions between Ciry and Ashley for my needs. She made the checkout process easy and efficient. My delivery and needs were a little different and she eased my concerns about them. Thank you Ashley Furn.

We chose a beautiful living room set and it was just delivered today. The guys set everything up for us, they were friendly and fast! Everything looks perfect and Ashley Furniture will be my new go to place should I need anything else. Thank you Ryan for your sales help, you were great!

Really appreciate Madeline and the great customer service, she made things easy and helpful! We love our new couch! Thank you and premium delivery was great quick and easy

Do not buy from an Ashley store. They have a no return policy and you will be stuck with anything you purchase at a store that is delivered. If you order online you will have 3 days to return. You have about 30 seconds after the delivery man sets up your furniture to decide if it will fit in your home. My husband and I are recovering from the loss of all of our home contents after Hurricane Ian and we recently went to the Ashley and City Furniture Store. We spent several hours with a friendly salesperson and purchased about $13,000 worth of furniture. We received the furniture at about 6pm one evening. The next morning I noticed that a desk and bookcase we had chosen had a much more yellow and creamy tone than what it appeared in the store. At that point we returned to the store and talked with several people trying to return it in exchange for store credit as we have many things we still need. We were told NO returns by everyone we talked with even though they admitted that in my house and lighting the piece did appear yellowish” in a photo. I would think they would care more about client satisfaction but apparently they to not. I guess we will finish furnishing our home where they do…..or at least order off Amazon where things can be returned if dissatisfied. 3/20/23…Customer Service has reach out to me and it appears we have resolved this situation.

had a great experience working with Alexander! He wasn’t pushy just let us do our thing and helped get us the best deals! I was so impressed!

Alexander was absolutely amazing! We ended up going back the next day to get a few more things! 2 Coffee tables, end table, 2 chairs, then came back for some wall art!

Stoyanka was one of the best at Ashley furniture. Very knowledgeable and professional. Recommend her for all your furniture needs.

Showroom is organized and pleasing to the eye very pleased with our salesperson Pavol

Jaqueline Diorazzio was a fabulous sales person. She spent a long time with us going over options within our budget. Her personal follow up service after the sale was also great. Thank you for hiring great people who understand customer service!!

Ashley furniture is well made, good looking and it lasts a long time.

Excellent choices and prices

Bright clean and spacious store

The best is the staff! They truly know the layout of the store and where everything us. They're friendly and willing to go out of their way to please you. Randi Nichols is one of those sales people. She's wonderful! I love looking at all the furniture sets and accessories.

Customer service Friendly representative Very good deals on monthly payments

Good selection,low price.

Prices are reasonable. Quality of furniture is dependable.

Wide selection great service

a wide selection of all items along with a wide range in prices.

I looked at three furniture stores for a white bedroom set and Ashley was the best choice for quality and price. I was also impressed with the customer service. Dan Martinez was friendly and knowledgeable. He took his time answering my questions. I would definitely recommend Ashley furniture and if you have Dan Martinez as your sales person it is a win win.

I ordered a table December 31, 2022 and still haven't received this. I have called numerous times and have received only a runaround. My sales associate called me back February 17 to let me know the reason I haven't received the table is because the price of shipping went up. I refused to pay since it went up after I ordered it. The sales person said he would cover it. The table was to be delivered tomorrow march 4. I just called to confirm and the date has changed. I'm the last month I've talked to several different employees that are unable to give me answers, or a call back. I'm not sure a manger even works at this store since I've never been able to get one on the phone. Will I ever get my table; to be continued.

Friendly customer service every time I went. Good experience doing business here.

I’ve been looking for a while for a “pit” sectional. Found just what I was looking for.

My sale person is Madeline Grande n she is very friendly n very helpful . She knows what I like n has very good idea what I want for my house. Ashley is very lucky to have her.

Quality merchandise and outstanding staff who take the time to make your experience what you were looking for.

Love the plant and Nazik the sales rep is always pleasant and easy to work with

I did my research before entering an Ashley showroom in order to narrow down exactly what I am looking for in bedroom furniture. Associate Stephen Viamonte greeted me and was absolutely understood what I was interested in which made the experience so easy and pleasant! Highly recommend shopping Ashley!

friendly sales person and priced right

Great experience… Christy was great

BRANDYN HOLLAND in Fort Meyers was very helpful and very kind Thanks for helping us

We had a great time picking out furniture. Working with Dan Martinez in the Fort Myers store was the best experience we could have ask for. He was the kindest, most informative, and helpful person. I would definitely work with him again. He made everything so much easier for us as far as making the right decisions.

(Translated by Google) It is a charming place and its vendors, especially Nancy Medina, is a very professional person. (Original) Es un lugar encantador y sus vendedores en especial Nancy Medina es una persona muy profesional

Wonderful experience furniture shopping. There was no pressure. All employees were pleasant. Mark Mitchell was patient with us as we made our final decisions and was so helpful as we made our purchase. Thank you Ashley furniture!

Pretty generic, mass produced furniture. Huge showroom, but nothing spectacular.

Had good experience with our salesperson. Took his time with our needs.

Awesome place to shop for furniture, a lot of selections

We worked with Daniel Martinez and he was fantastic in helping us within our budget and very patient with us. All of our choices worked out great!

Our sales rep was awesome, very patient and helpful.

Good friendly customer service.

Alexander worked with us for several hours today helping us pick out our new living room and dining room furniture. He was terrific, the whole store was great and the free cookies were fantastic. We also received nice thank you gifts too for shopping.

Loved the items I bought, fits right in with the new cottage I built that has a farm style motif

A great store with fantastic service and great selection and prices 😘

Cory Alexander did a terrific job in the Fort Meyers location. He worked so hard to find what I was looking for. So fun to work with too! Highly recommend him! Ask for Cory!

Our sales woman was Guermanie Charles and she is a 5 star lady. Guermanie took her time with us and explored options for the different items we were searching for. I would recommend her to friends and family.

Easy process flow

Always greeted with a smile and the associates are so helpful!!! We use Carla at the Ft Myers store , we’ve furnished 2 households from Ashley now and can’t wait to do another one again .

Good customer service. Your sale representative Tony Montalvo was very helpful.

Poor quality not covered by warranty. Expensive tri-power recliner with charging ports. Within 6 months one of the chargers fail. Covered by warranty however there is a "Transportation" fee of $50 for a repair person to come out. This is not listed anywhere in the purchase documents nor could I find any mention in the warranty booklet. Very deceptive. Parts and labor for 1 year I also expect no trip/transportation charges. Also 3 week wait for the repair man. Won't ever make the mistake of buying Ashley furniture again. They call the night before service to inform me the fee is CASH. Guess they are afraid of chargebacks...hope they are paying taxes on that cash!

Very professional and knowledgeable staff

First time there sales associate took a goodly amount of time helping us.

The representative was veery good, helpful, caring and worked well with us

Sales associate did a great job. Very patient and helpful. No pressure what so ever. 5 stars.

Walked in, was taken to just what I wanted and bought it on the spot. Sales lady was very helpful. I love it! Judy Corey

Lots of in stock items. Many choices no matter your taste. Farrah Alkhadra helped us & she was WONDERFUL!

I ordered furniture in beginning of Oct 2022 .The order was late due to back orders. I was called The 19th of Dec from American Furniture store asking to Deliver that day of 19thMy delivery date was 20th With the window of 10:45 to 1:45 pm.It is now 4:30 PM and still waiting on a delivery I called the store got lame excuses of how their days been so difficult with difficult deliveries and I have been postponed. Never again will I ever shop in their store this is unacceptable I will recommend a big 0 to anyone who asked me have a recommendation for them I will guide them away from your store and tell them that you get nothing but the run around in a song and a dance.

Beautiful furniture. Package deals. So much to choose from. We purchased three rooms. Great rugs. Very nice mattress. Our sales associate was Andre Rosado. Knows all the answers to your questions. Very enjoyable time spent in the two stores.

My husband and I walked around this store for well over a half hour without a single salesperson asking us if we needed help. Multiple sales personnel even walked past us without as much as an acknowledgment! We found a couple sectionals we really liked but with the lack of customer service decided to purchase elsewhere!

Cory was exceptionally helpful. He was a pleasure to work with.

Our guy Tony Luis is great. It’s like getting help from your friend who happens to be a furniture expert. When you are spending this kind of money on such a rare purchase you need someone like that to make sure the experience is positive and you make the right decisions.

We had a wonderful experience. Dennis was our salesman and he was not pushy at all and left us alone to browse the store. He helped us when we needed him and showed us all our options and total pricing. I highly recommend shopping at Ashley in Ft Myers!!

Maddie was awesome, no high pressure but was right there when you needed her. Great customer service

pleasant environment, friendly people did not have to ask for help was greeted as soon as we walked in

Friendly service She was Eager to answer any questions we had. She didn’t rush us. We have bought here before we had good results.

Great service and attention to customers needs. My salesperson, Cory Alexander was great in helping me pick out and finalizing my purchase. Delivery was quick too!

Great service by staff, however we paid more for our dual reclining love seats than anticipated.

No pressure sales! My husband and I were shown around the store by Kent, a friendly and knowledgeable salesman. We didn't buy that day, but talked to Kent a few days later and completed our sale. Best part was receiving our furniture the next day! Thanks Kent!

Great in store sales service

Excellent customer service. Prompt, professional and knowledgeable. I was able to place my order and arrange delivery with a phone call. I will shop here again.

We are extremely satisfied with the level of service we have received from Pavlov Medved. His level of expertise and service was exceptional. He was invaluable during our experience picking out pieces for our home. The furniture is very well designed and well made.

We were very satisfied with the level of service and expertise provided to us by Pavlov Medved. He worked with us on many pieces through our home. The quality of the furniture is outstanding.. It is well made and stylish.

So far everything has been so easy and so pleasant. Mark was a very calm associate that assisted with our couch purchase. Our delivery date is is December.

Thank you to Nancy Medina for helping us in this post hurricane furniture shopping spree we were able to get all our rooms filled and are home back to normal thank you.

The store has a lot of inventory to choose from. The staff is extremely helpful.

I went to City Furniture. The Charmond dinette set was high quality and my Salesman, Pavol was great to work with!

Reasonable price and excellent service.

I experience absolutely amazing service with Pavol Medved ! He was spending quality time with me to explain everything and help me find what I was looking for !!! I really appreciate all the help !!!

The salesman, Drew Sater, was extremely competent, cordial, and patient. We chose to purchase a sofa that he discovered had a huge waiting list. He was so knowledgeable about store inventory he led us to a very similar item that had an additional feature that we loved. We purchased the new item plus 2 love seats. He is an asset to your store.

Our sales woman Salena was amazing! The furniture is nice and priced right.

They took their time with us and we went back multiple times, each time they were professional and friendly and did not push us into anything we didn’t want.

Beautiful selection and friendly atmosphere. Prices are reasonable.

Not a good experience. Bought new got used. Delivered a base without batteries for a remote. Mattress should have expanded to 12 inches all over. It's crooked. Told headboard/footboard rails would be in November. Now it's late December. Not happy at all. I.want to return it and can't now. Been 24 hours.

Nicole Garcia best sales representative.will use again

Guermanie is AWESOME. Very warm and professional person. She demonstrated the perfect way to serve customers and patience, if you want to collaborate with someone who focuses on satisfying your needs for your home, go see her!!!!!

It’s a very nice store and everyone is friendly and helpful

The service was great specially Martha Cure

Very very nice people ……love this store

Maddie was awesome! From the moment we stepped in the door, she made us feel welcome. We had our 1 year old who was being a year old and acting up and she didn’t mind at all. She took us through and we gave her inspiration and she ran with it. She wasn’t pushy at all and juts very knowledgeable on their product from the city side and the Ashley side. My wife and I purchase a lot of our furniture from Ashley, but she just made it so we will only purchase through her moving forward.

Great service and selection!

The staff was friendly and helpful as with anything else these days the prices are high but we found some stuff we really like and paid for the premium delivery which means I don't have to put anything together

I had the BEST EXPERIENCE at this City Furniture in Ft. Myers. Christy Green is EXCELLENT Customer Service, she helped us in every step of choosing the furniture for our new home. I really appreciate all the help. Thank you so much!!!!!

Kent was a wonderful salesman. He was very knowledgeable and helped all of us find exactly what we were looking for. Will definitely shop here again!

Yes I would, the customer service I received from the salesman was excellent and I caught a great sale!!

Great selection of furniture. We have purchased from Ashley in the past and were very happy with the products. Rafael was a very knowledgeable and helpful salesman at the Ft Myers store. Highly recommend them.

great customer service and sale prices

Great deal. I really like Ashley furniture. Might not be the best quality but I have cats and you can't beat the price.

If I could review this store 0 stars I would. My Fiancé and I ordered a bed frame early January with the promise of it being delivered in march or earlier as it was IN STOCK. That was a lie. Each time I would check on the items it would be delayed a month or more. Our frame was delayed so much that it once said we would get the head board in OCTOBER. We finally got the head board and as excited we were to put it together we cant because we're missing the slats and hardware! Its been nothing but broken promises from this store and I cant express how frustrated I am that after 5 months we still don't have a bed and if we wait for the claim on the missing items it would take another 3-4 months for them to arrive.

Rafael was so patient, helpful and knowledgeable. He went out of his way to help him.

Good prices, quality furniture and excellent sales reps

Purchased a bedroom set from City Furniture in January 2022 and ordered a king size mattress maybe a month later, all cash sale no financing. Salesperson Cory Alexander was awesome! Very helpful and supportive. FT Myers management team was great too. Now the worst: my set was delivered in pieces, one part at a time. I understand this is typical lately; however, here we are in August 2022 and still my set is incomplete. I have called and emailed everyone from my Salesperson to the President of City Furniture and no one seem to be able to help. They are all at the mercy of the warranty/parts department. I offered to return the set and pay more for another set, I was told "no" that cannot happen. I am stuck with a bedroom set that is unsafe and uncomfortable with no way out! What does one do? Well, I voiced this concern to City Furniture and was told that if the bed falls apart or break not to worry because I had reported that parts were missing! Really? This is super frustrating and I feel Helpless! Don't end up like me.

Kent was great and helpful in all areas!

Good furniture, professional staff. Didn't have what i wanted.

I recently purchased a sofa from City Furniture . Carla Pearson helped me with the purchase and she was great. The process was quick and easy.

Worked with Dan Martinez over the phone. He was Fast, Fair, and Transparent....Highly Recommend!!

Upon arrival at Ashley Fort Myers showroom was greeted by staff Christy Green was very attentive to what I was in search of.walked with me in showroom and help with purchase .

Below 1 star for customer service. I understand supply chain issues, but ordered back in Feb and with supply chain issues was told it would be available in May. Its now July and I am yet to receive any piece of my furniture and now have to schedule delivery for 1 piece at a time (headboard delivers next week with nothing to attach it to......literaly just the headboard). Looks like the rails, footboard, and dresser will all be coming in 1 piece at a time. Dont bother calling their customer service to have all the pieces stored together so that at the very least I can have a full bed piece delivered. No attempts to store or reserve pieces, just being told to accept or cancel everything. So now I have to store a headboard for the foreseeable future (which is not a small piece) and hope everything else ships bit by bit

Below 1 star for customer service. I understand supply chain issues, but ordered back in Feb and with supply chain issues was told it would be available in May. Its now July and I am yet to receive any piece of my furniture and now have to schedule delivery for 1 piece at a time (headboard delivers next week with nothing to attach it to......literaly just the headboard). Looks like the rails, footboard, and dresser will all be coming in 1 piece at a time. Dont bother calling their customer service to have all the pieces stored together so that at the very least I can have a full bed piece delivered. No attempts to store or reserve pieces, just being told to accept or cancel everything. So now I have to store a headboard for the foreseeable future (which is not a small piece) and hope everything else ships bit by bit

rule number 1 , greet the customer upon arrival, introduce yourself, offer your assistance if anything. Do Not engage in repeated conversation with other associates while customers are walking around. this store can’t even follow the first basic rule. i guess that why the parking lot is so empty. by the way i am typing this review while standing 10 to 15 feet away from 4 associates who have yet to offer their help. great job team. bunch of professionals you are. the hiring manager. amanda is the manager on duty and one of the people that ignored scores of customers on the floor. nicole garcia is the saving grace; she at least acknowledge my existence. do better

(Translated by Google) It seems to me a lack of respect for this damn store the time I decided to furnish my ksa with them....CARRRRIIIIISIMOSIMO and of terrible quality! and when you claim neither money for back nor good service! 1st 1 mattress for $1,200 and in the end I ended up buying another one there for $2,500 and now 1 of us paintings that are 4 painted sticks... it arrives broken and now the change is due in 1 month! But the payment is at the moment ... yes! They are inept! DO NOT SHOP AT ASHLEY! (Original) Me parece 1 falta d respeto esta tienda maldita la hora q decidi amueblar mi ksa con ellos....CARRRRIIIIISIMOS y de pesima calidad!y cuando reclamas ni dinero para atras ni buen servicio! 1ro 1 colchon d 1200$ y al final acave comprando otro alli d 2500$ y ahora 1nos cuadros q son 4 palos pintados...me llega roto y ahora el cambio para dentro d 1 mes! Pero el pago si es al nomento ...eso si! Son 1nos ineptos! NO COMPREN EN ASHLEY!

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I truly regret buying as much furniture from Ashley HomeStore as we did. We have had nothing but issues with the furniture we purchased. While glad we paid the extra for the warrantees fixing the items is taking months and months. I actually went into the store yesterday spoke with the salesman who is very caring and understanding. Customer service is a total different story rude, disrespectful, and useless the woman I spoke to had a baby screaming in the background I understand working from home now but this is totally unacceptable to be put on hold to tend to her kids. We were promised we would be gotten back to but of course that didn't happen either. So our 2 to 4 week wait for the damaged and broken dresser drawers which are useless and cannot be used still is now over three months and we're told will be at least another two months. If it doesn't come in they said date we can order a whole new Chest of draws but how long will that now take to get in. I should've gone to Kane furniture the few pieces I bought there not a single issue with anything only with what we bought from Ashley and city furniture beware. Again as they say buyer beware. It's a shame we can't give zero stars.

I bought my very first brand new couch in my life. The excitement was soon severe disappointment unfortunately. The ordering process went great! My associate was very pleasant, I paid cash, so easy peasy! Delivery was scheduled for the next day, also awesome. Delivery was set and I received my 3 hour time frame, which was between 2-5pm. We rushed around to run errands to get home before 2. 5:00 came and went, 6, 7 8, no 30 minute call. They showed up at around 9:00pm. Delivery guys were awesome, even though they had a VERY long day, and weren't even done with their deliveries for the evening yet. We take off the protective plastic and the couch is broken. Board in the back is nearly split in half. I put in a damage claim. They contact me to say someone will come out to fix it. I requested a replacement as I just spent almost $2000 on a brand new broken couch, but they declined and said their repair men are amazing. Repair man comes 2 weeks later. Repair man puts a scab on broken board and proceeds to leave his garbage and saw dust outside my front door. All in all the couch was very overpriced for the poor quality. The thing creaks when you sit down, it's not the same height where you attach the chaise to the couch, so the cushions don't line up right and you get a crick in you back if you lay that way. The chaise cushion doesn't stay on. I'm constantly walking by and pushing it back where it goes. Sick to my stomach disappointed. So 1 star for my in store associate, and for those poor delivery men running ragged all night.

Beautiful selection

Where do I begin…. DO NOT BUY FROM THIS FURNITURE COMPANY. YOU ARE BETTER OFF WITH RENT-A-CENTER. “Premium delivery”… Yeah right… The furniture buying process was seamless at first, Michael S. my salesman was very professional and helpful. He answered my questions thoroughly and graciously. I purchased an $1800 sectional couch. Upon delivery, I received a call from the delivery men (30 mins out) from an Opa Locka Florida number (Miami warehouse). The men were extremely unprofessional. No class or professionalism at all. I live on the fourth floor which they stated they could not fit the second piece of furniture in the elevator and that they would have to return it to the warehouse because they could only walk it up to the third-floor. I asked them to at least try to fit it in the elevator, because I get it who would want to walk up four flights of stairs with a heavy couch. THEY BOTH didn’t even ATTEMPT TO MAKE IT FIT OR MY SECOND OPTION if I gave them $60 cash under the table they could do WALK IT UP FOR ME. I was shocked and in disbelief as I had paid $180 for what they call “premium delivery.” My premium delivery service ended up being ME dragging my couch with one of my neighbors into the elevator. Which it FIT. If I would’ve known that I would’ve BEEN TREATED SO POORLY I would saved the money and paid myself for assembly and installation of the couch. Which I did. Maybe I can work for Ashley-City furniture. I NOW know exactly how to assemble and deliver sectional couches. The delivery men ended up leaving my second piece of furniture in my parking lot for me to drag to the elevator and into my apartment myself. The morality and customer decline of this company is insane, the brand image they portray to their customers in the final stages of their purchase(s) are astonishing. Nowhere in my initial buying process did I think that I would have to basically carry my couch to my apartment myself, when I paid $180 for delivery. *WARNING* Be careful when buying from this location as a majority of the furniture will come from the Miami warehouse with probably the same delivery men. They should be ashamed of the employees they hire and they should be ashamed that the employees represent this company in such a poor way. I refused to pay the $180 delivery fee which was refunded back to my card. Here are some pictures for your enjoyment.

I ordered a couch online (order # 725006969338) on 2/25/2022. I received a phone call from someone at Customer Care at Ashley on 3/8/22 to let me know that my delivery was scheduled for 3/26/2022. She said I would get a call the night before on 3/25 to let me know a more specific delivery window for that date. I also received an email confirming this scheduled delivery, and also stating that I would get a reminder email a few days prior to delivery. The week of my supposed delivery, I never got a call or email. So, on 3/25 I realized I could check my order status online through the confirmation email I received. When I clicked the link it took me to City Furniture, the place fulfilling this order, and on that site my order was listed as cancelled. I immediately got on Ashley Furniture's online chat, where a customer service agent said that they just looked up my order and it was, in fact, not cancelled, and that everything is fine and would be delivered 3/26 as promised. They also gave me the # to City Furniture and told me they were delivering. They REASSURED me that all was fine and that my couch would DEFINITELY be there 3/26 as planned. Unfortunately, they straight up lied and/or had no clue what they were talking about. I had a feeling I should call City, so I did. They let me know that Ashley had called them around mid-March to let them know to put the order on hold due to "credit card issues." They instructed me to call back Ashely and then have Ashley call them back immediately right then because, per City, Ashley's communication is sometimes not good. (Yea, seriously!). Mind you, I hadn't received ANYTHING from Ashley indicating that there had been a problem with my order and I would have literally never known if I hadn't contacted MULTIPLE customer service people at these 2 places. So, I called Ashley right after this conversation, was put on hold for a long time, and was supposed to get a call back because of the wait. When I finally got a call back, a customer service person confirmed that in fact the order was put on hold due to "a problem with my credit card" that they never specified. She kept saying the same thing without being specific and when I flat out said, "I have always had enough funds on the card," she acted surprised (as if "oh, then this shouldn't have happened"). My credit card, also my bank card, had no issues this whole time - I had been using it everywhere. No problems. Anywhere. Definitely more than enough funds on it this whole time. The customer service person said I'd have to talk to the finance department, which was already closed for the night. She also couldn't tell me any kind of time frame for the couch delivery, should the finance department fix their error the next day. She had zero information. She said she'd call me back "first thing" tomorrow morning to straighten it out. She didn't. Big surprise. I cancelled my order via phone the next day. That was the only good customer service I received from Ashley - the person who canceled my order was courteous and prompt. Otherwise, their customer service was terrible. Their online customer service chat especially was completely useless. They seemed to have no clue what was going on. I talked to at least 3 customer service agents online and they were all completely useless. I ordered a much better couch, for a much better price, from Wayfair. It came a few DAYS later. I regret not ordering elsewhere in the first place rather than waiting an entire month only to be completely disappointed and angry. I will NEVER EVER order from Ashley ever again. Or City for that matter. What an absolute waste of my time. Learn from my mistake and don't waste your time with Ashley Furniture!

Furniture is Gorgeous, our salesman Keith Trillin was fabulous. Informative but not overbearing or pressuring. Highly recommend City Furniture as well as the Ashley stores

I purchased a dual power recliner with insurance for any future repairs. Less than a year later the one side lift motor broke. I called in the insurance claim, a repairman came out, verified problem, and said he would order the part.I have heard nothing since. Since the Charlotte county store is required to order the part, I went to them four separate times and each time said they would have their parts manager look into it. I have yet to hear anything from them. Their insurance is worthless and their customer service stinks! Will never again deal with this company.

Nice store with a great selection. Walked around for almost an hour and no one offered to help. That's unfortunate. My husband and I specifically set out to visit there after researching online sectionals at various furniture stores. Ashley made our top three.

Dan was great! He was awesome at the store and did well with me back and forth on text messages and emails! A very positive experience!! We recommend him and Ashley furniture! Can’t wait to get our Dining Room set and Server!

Very friendly people to work with.

Very disappointed with communication. We ordered a TV stand in November knowing it was backordered until March. Previously, I had been able to check my purchases online and no longer could, so I called Ashley customer service. Apparently this is now a franchise, so you can't use the online site to check purchases now. I wish I had known, but oh well. While I'm on the phone for this issue, they tell me my TV stand is available early and they set a delivery date. I arrange my day around this date and they completely skip my stop. I thought they may be going out of order until my window passes and I call Ashley customer service. They say it was an inventory mistake and my TV a stand was not available. So I wasted my time and no one could notify me? I obviously want compensation, but customer service can't do anything for me. I call the store to request to speak to a manager. They are not available, so I leave a message. No return call. I email my salesperson after a while and find out my delivery is expected to be in May. Not happy, but I understand the shortages. I share with him my prior delivery experience and ask for help. He ignores me. Mistakes happen. Delays happen. Poor customer service is an active choice to ignore your customers.On a side note, bought a new couch in 2018. Thank God we bought the warranty because it needed extensive repairs. Within 3 months, the replacement couch has tears and is coming unstitched and the replacement comes with no warranty. I've NEVER had a couch that this happened to.

In December of 2021 I purchased an expensive amount of furniture from Brandon Florida's Ashley Home Store, a company that I have always used for multiple purchases. My sales representative, Debra Lutes, was very helpful at first and I was originally happy with my service. Over the next couple of months, I remained very patient as I awaited my items to come in for delivery. Occasionally I would ask Debra what the status was and she provided an update which made me feel as though the communication was good. So far, so good ...Then on 23 February everything changed. I was told by Debra that Ashley Home Store was looking at doing a 28 February partial delivery of items that had arrived (everything but two dining room chairs) and I agreed that would be a great day. She also mentioned that I was on the delivery schedule for 11 March but they were trying for an earlier date. A couple of days later I had not heard from Debra if 28 February was confirmed and therefore I sent her a text message to asked her ... crickets ... no response whatsoever. Multiple text messages to her and not one reply ... EVER. So, on 26 February, I called the Brandon Florida store and was told that they would NOT be doing a partial delivery and I would have to wait until my all my items arrived in store on 15 March. At that point I agreed that waiting on a full delivery after 15 March would be best. But I did question how I could be on the schedule for 11 March if all of my items wouldn't be ready until 15 March and the lady at the store just told me they couldn't do a partial delivery ... she didn't have an answer. She then restated that I could not have a partial delivery and would have to wait until all items arrived. Please keep in mind that Debra Lutes STILL HAS NOT communicated with me.On 4 March I then received an email from Ashley Home Store delivery stating they were delivering my items on 11 March (even after being told nothing would be delivered before 11 March because they couldn't do a partial delivery). Completely confused I called the Brandon Florida store again and spoke with a representative who stated I would be receiving my delivery (all but two dining room chairs which hadn't arrived) and I was happy with that. After asking how this much confusion could occur the response was, "We cannot do partial deliveries when it involves not having a full dining room set." Say what? I was just told I was receiving everything excluding two dining room chairs. This was completely confusing. STILL NO REPLY from Debra Lutes.On 9 March I still did not have a delivery window timeframe for my items so I tried calling Ashley customer service but kept getting pushed from one number to another ... online purchases, in-store purchases, back to online purchases and was then told I couldn't request a delivery window because customer service had no connection to the delivery team. HUH? So once again, I called back to the Brandon location and reached an amazing young lady named Mindy! I asked if Debra was still working there and she stated "Yes, she is still working here." But I still hadn't heard a peep from Debra. I asked Mindy to see if she could help me request a specific delivery window (needed an early morning time due to work) and she was able to email with the delivery team and the gentlemen on the delivery team confirmed that my request should not be a problem. All was well and Mindy confirmed that my requested time was good to go and I would receive all items on 11 March excluding the two dining room chairs.On 10 March I received a phone call that my deliver would be at a completely different time than was agreed upon. I shared with the caller that Mindy at the Brandon Store location worked with the delivery team for a different delivery time and the caller stated she could not change it and I would have to change the date. I of course, disagreed and would not be changing the date and I asked to speak to a manager. While on hold

(Translated by Google) Terrible service, my order took longer than expected and arrived incomplete, I would never buy from you again (Original) Pésimo servicio, mi pedido tardo más de lo deseado y llego incompleto, jamas volvería a comprar con ustedes

If I could put zero I ‘d do.I get my mattress and when I call to return it they told me that I have to send to warehouse paying the return over 100$ also in the same time I delete my order and they told me that they would do and I would receive a refund and….. my other stuff was deliberately delivered to me 1 week and half later so now I have 4 mattress that I have to return by myself paying for it and the customer service was horrible… over 25 min each time of waiting for to do nothing

Sales people everywhere with little interaction. I placed an order for a couch and table and chairs. Given that we are struggling with the pandemic not all pieces have arrived. What has arrived was damaged. They name it simple to do a claim. It was 48 hrs until the connected with me. Via text with a customer agent with terrible spelling and comprehension of his sentences where difficult He offered to have someone come out and repair it. Repair new furniture? No! I would like to have new furniture that I paid for. The. He offered a discount or a gift certificate? No! I want the new furniture that I paid for. I asked to speak to someone via phone, his response is he is working with other families and has no time to speak to me directly. I requested again and he sent me a number. I called. Got the same answers. The only one that made sense to me was an “exchange”. Then I asked what if it happens again. I was told at that time they will make me a different offer. For new furniture? Make me an offer? I thought we came to a conclusion then placed me on hold.. which I still am on hold. All while typing this review. BUYER BEWARE. GO ELSEWHERE.

I worked with Tracy B. on the purchase of my sofa and she was fantastic. She was very helpful, provided all the information necessary to make a decision and made the purchase process quick and easy. She was also super nice! Highly recommend Tracy and Ashley Furniture!

Amazing service… Thankyou!!!

Worst store ever and one star is too many. We ordered an end table in October and was unable to be home the day they wanted to deliver it in November. We called to have the delivery rescheduled for the next day but they canceled the delivery and and gave it to someone else and informed us it is on back order until February. Got a call for a delivery date in February which we changed our schedule to be available. We were stop number 11 for that day and as we tracked the truck they we at stop 10 when we received a text stating the item was on back order until April. No one has been able to answer how can a company schedule a delivery and not have the furniture on the truck. Needless to say they will never receive anymore of my business and if I could return the house full of furniture I bought from them it would be on a truck heading back in a heartbeat.

This place is huge! It appears they share with City furniture. The pieces are spectacular and seemed to be fairly well priced. We had visited because we were in the market for outdoor furniture. Unfortunately, their selection was not what we were looking for. I would have loved to do business with them as all the associates seemed on their game. No one asked if we required help, but that was ok as we were just looking at our options and seeing what we like. We purchased our couch and other indoor furniture from Kane's (which was still a great experience), but I wish we had started here!

Not the best quality but great prices

Norland was very efficient and helped us get everything we were looking for in a timely manner!

Nicole was so very nice. Took her time with us and never felt pressured into buying anything. She answered all of our questions. Always very polite. I cannot speak to delivery as of yet since our furniture is 2-4 weeks out. We were already expecting this so no surprise to us. So far we are impressed with the store and cannot speak highly enough of Nicole!

Katelyn really helped us out today. Thank you.

You have to work with Tracy B. She is Phenomenal. Ashley's furniture is sturdy, beautiful and long lasting. Don't go to other places like American signature and furniture falls apart same day. Ashley's furniture was delivered white flowers style. Furniture was assembled, cleaned and they removed all boxes and trash when done. We furnished our entire 5 bedroom house. Hoodoo Tracy B. She's so patient, she communicates, trust worthy.

Nick was awesome! So friendly and efficient! Was able to find the perfect pieces to add to my home! Definitely coming back!

Daniel M was awesome, and super helpful with finding the right couch for us. 10/10 recommend him

Great experience overall! Good selection of furniture and home decor at fair prices, especially with Black Friday sales. Dennis Webb, our salesman greeted us at the door. Friendly and professional. Never felt pressured or rushed. Thumbs up!

Nick was great to work with.

They try to add all kinds of stuff to your purchase You can end up paying 20% to 30% more

We have been working with Dan at Ashley Furniture and City Furniture in Ft Myers for months now. We can not say enough about what a great experience it has been. He is so kind and patient with us. He is so helpful to us taking us all over the store looking for anything we want. He goes over and beyond to make sure you are happy and puts no pressure on us. We are building a new home in Ft Myers and furnishing the whole house. He had made that task so easy and fun. Thank you Dan!

They are misleading and very bad management, I was going to purchase everything from them and they said they will give me discount but when I looked on the total price it was a lot higher and when I checked everything again I found they added more services that I never asked for and when I asked them to remove it they said that they have to take off the discount

(Translated by Google) I love it, wonderful store (Original) Me encanta, maravillosa tienda

Had a great experience with Daniel Martinez!! He took the time to help us find the perfect sleeper sofa and was able to get us a couch quicker than any other furniture store in the area!! 🤗🤗🤗 Thank you again Daniel!!

Rafael was wonderful! Rafael was not pushy, he followed along as we went through the store selecting furniture and he was there to tell us if it was in stock. We could not believe the selection at City Furniture, so much to choose from. We are hoping we really get the furniture on our delivery date.

Amazing store, amazing service. Kenneth was awesome and patient! I found the bed online and it was on sale for 50% off and they price matched it!!!

When I walked into store, Scott greeted me and introduced himself and said let me know if you have questions. I was immediately impressed and thankful that he didn’t pressure me and didn’t follow me around. Another person, Kali, checked on me at one point and I shared that I was working with Scott…you bet I’m going to be loyal to Scott because of the way he treated me. When I was ready, I asked Scott questions and he truthfully answered my questions without the usual salesy attitude. He did share his experience and treated me like I was an intelligent person. I bought a desk and temperpedic mattress and base. I’ll come back and seek Scott out to buy my bed frame when I’m ready. Thank you Scott. -Donna

Martha made sure we bought what we liked. Guided us not pushy. Great furniture. We have reduced our stars from 5 to 3. Follow up and proper understanding of messed up delivery and orders. We originally praised Martha. We will not work with her again.

They will say anything to make the sale. Then after you have scheduled delivery your told items are back ordered and it will be weeks before you get them.

Would have been nice if at least one Sales person asked if I needed help

Víctor was very helpful navigating us through the store and ordering the sofá that we wanted for our home. Thank you Victor for all the help.

I came in looking for a bed set for my new home. I was greeted by Victor Taveras. I explained the style I was looking for and within minutes I was shown the perfect set. He was very friendly, knowledgeable and didn’t make me feel pressured in anyway. All and all I couldn’t have asked for a better shopping experience. I’m very happy with City Furniture and the service I received from Victor. Thank you

I just walked around the fort Myers store for well over 30 minutes sitting on furniture, taking pictures, etc not one sales person approached me and there were at least 10 just sitting around. I have to furnish a 2000 sq foot home. I mean everything. Too bad for them, I WILL NOT be back.

Was actually surprised by what they had.

Please before you buy check out the warranty information. They want to charge you $100 each time you call for a warranty issue. I actually decided not to purchase my furniture there and go somewhere else because they tried to tell me this is what every furniture store does . I went right down the road and bought all my furniture and they do not charge you fees for furniture still under warranty. * after reading the reply from city furniture I find it suspicious that your employee says it will be $100 but now it’s 50. This just confirms I made the right choice going with another furniture company that stands behind their furniture and does not charge customer for “transportation” for things under warranty.

Ryan was very helpful. We bought a nice living room set.

Bought a sectional sofa online. When we checked out it said we were getting FREE doorway delivery. We were told 3 times on the phone the delivery drivers were going to bring the sofa up to our apartment and leave it at our door. We were fine with having to bring the sofa into our apartment ourselves. We told the customer service and scheduling people multiple times we live on a third floor apartment. When the delivery drivers showed up they told us they could only deliver to the 1st floor but would bring it to our elevator. Well guess what it didn’t fit. We called customer service and talked to 5 people who all said different things that contradicted each other. They have very bad communication skills and made no attempt to make the situation right for us as customers. We ended up becoming beyond frustrated and canceled the order. THEY ARE HORRIBLE. Definitely would not recommend them at all.

They take care of their customers

It's good place for people who need starter furniture

My husband and I found a bedroom set that fit our wants and needed; so, we applied for the Ashley Advantage credit. After receiving our card we went back to the store to make our final decision on what we wanted and tried to purchase it. As soon as I pulled out the Ashley card I was informed that that stored doesn’t accept that card. An Ashley Store won’t accept an Ashley Card! Huh? Then we spoke to the manager and he confirmed that story. Said that there is an Ashley Corporate store in a town 2 hours away with more selections if we like to go there. The next day that’s what we did, drove out of our way to get this set at the corporate store. Half way there we still couldn’t find an address on google maps so we called customer service. We’ll… there is NO corporate store and not even a store at all in the town we were told to go to! After a very frustrating day of chasing this imaginary store we ended up in the closest one to where we were at. Turns out the card is accepted and it took 15 minutes to do it all and get out! Thank you to Craig Burchill in the Ft. Myers store! He was so amazing! Anything we need, we’ll go see him!

Nazik was very helpful and saved me more money then expected. She went out of her way to make sure we were getting the right cabinet, even sending me pictures to verify. I will definitely shop Ashley again.

Henry on City side was great! He was so kind and patient with me and all my questions. I bought a new mattress and he was so product knowledgeable! Customer service was great when it came to my deliveries as well. I’ve bought from here before and I will continue to do so. Thanks Henry! 😊

huge selection and GREAT deals. spent ~$4200 and saved $2100

Chelsea was fantastic! Professional and patient. She helped me select furniture for my entire condo! She quickly understood my needs and taste level. Great experience!

'Kenneth' (Scott) was fantastic!!

Thank you, Ashley Furniture for having such a knowledgeable associate as Maddie Grande she helped us to find the perfect fit of furniture for our home. For that we are forever Grateful!!! ~Precious

Had a very good shopping experience at Ashley Homestore in Ft. Myers today. Our salesperson, Carla, was very helpful and knowledgeable.

Horrible service.

Online they say that they'll call to schedule delivery but they really send you items whenever they want. Spoke with 4 different customer service people over the phone. The last one refused to let me speak with their manager and told me that they have no control over when items are shipped and I need to figure it out with UPS/FedEx or cancel the order. The order was for an entire house house full of furniture.

I had the nicest salesman Mark he was very helpful and took his time with me, I didn't feel rushed at all. I will go to Mark for future purchases.

I went here on Mother’s Day and my experience was great. Daniel Martinez my sales guy was amazing with me. I changed my mind several times and he was happy to redo my order several times until I was happy and run around the store helping me and looking for additional pieces. I had a great experience here. I would definitely recommend!

(Translated by Google) Excellent service! (Original) Excelente servicio!

Great selection

My girlfriend and I were shopping for furniture together for the first time and super excited to do so. We had a pleasant experience shopping and finding what we wanted until we reached the “checkout” process. The associate asked us multiple times for our address and then still had it in the system wrong. We finally got the first portion of our order and there was damage so luckily we had the protection plan so they eventually swapped it out for us. The second half of our order came and there was damage again and a piece missing from the package so we then had to go through the process of speaking with customer service, which at least takes an hour for someone to answer, and we again had to set up another delivery. Most recently we were waiting on an ottoman to be delivered and 4 delivery dates later and multiple nights waiting on hold we found out had gotten discontinued and they didn’t tell us so we’re were making payments on something we were never going to get. We then went back to the store to swap out our couch for another one (they literally had one option for us and still were going to make us pay the difference). This process took 3 hours and the sales manager was going to make us pay the difference and when I said something about it he just cleared it for us. This just shows they’re only in it for the money. Not one good experience from this store and now the new couch gets delivered with damage and looks to be a returned couch from someone else. I have called the store to talk to a manager 4-5 times and he keeps dodging the call and won’t take responsibility for it and the same goes for customer service. I don’t know how the store is in business with everything back ordered and the issues we’ve had.

I walked in at 5:00pm on a Monday evening. I was only 1 customer out of 2. Not one single associate came to greet me. I saw all three of them sitting off to the side. I walked through almost the whole store and still not a person in sight! I walked out and bought my mattress from Mattress Firm down the road. I will never go back to this store. Guess they don't want my money!

Super helpful. Hard to know who is available to help you but it nice I found him, is was painless. Shopping for furniture that’s all you can ask for.

Great Shopping Experience. Upon purchasing a whole living room set, things went downhill. The associate gave us a tentative date which was roughly one month after the date of purchase that we were supposed to receive our set. A couple days before delivery, I received an email saying my products were out of stock. How can you sell items that are not in stock????? I bought set back in 4/24/21 and it is now 7/31/21(THE DATE OF WRITING THIS REVIEW) and I have only received one piece of the set while I'm still notified online that my items are out of stock. I've spent the last three months without a living room set and am still unsure about when I'm going to receive my products I purchased. On top of that none of this was communicated up front that it would take this long to receive the products that I paid the full price for upfront. I'm extremely disappointed with this service from Ashley Home/City Furniture and do not recommend shopping for this furniture store. Customer service was great upfront. But on the backend customer service has not.

Nice store , except they tag along with you constantly. Always making their sale pitches.

Nash who has helped us many times,did his magic again. He is helpful and gives us space too. We enjoy the city furniture/ Ashley furniture buying experience.

I have never been more happy with a business store in my life, if you’re looking for a place to get furniture quickly and with great quality, this is the place to go! The sales associates are out of this world amazing when it comes to helping you find what you want/need. But, particularly Daniel Martinez did such an outstanding job on helping me find a couch that would fit in my living room! My boyfriend wanted a better visual idea on what the sectional couch would look like with certain pieces rearranged, and my sales representative Daniel, did just that! I felt bad doing that to him, but he was more than happy to find the furniture that would suite our lifestyle. 10/10 recommend all the way!

Awesome customer service and work with you great!

Great customer service

Pleasant purchase experience! No high pressure, very laid back! We got just what we were looking for! Thanks Nazik.

Our sales associate, Nakiz Anton was amazing, she took her time with us and we felt no pressure. Very knowledgeable about the products we purchased. She was able to get us specials, we loved our experience and would use her again anytime to buy furniture.

Had some complications with couch damage but it was addressed promptly and they provided good customer service as a result of the mishap. We are now enjoying our new couch and it is affordable, comfortable, and visually appealing.

Ferguson has been great at helping my wife and I in our furniture hunting adventures! She’s made it fun, interesting, and easy! We are so grateful to her for her help😊👍

Christy was very helpful. Thank you!!

My Ashly representative Bianca, was so pleasantly helpful.. And patient I'm very choosy and picky and she was very patient with me , informative. It was a great and pleasant experience and I purchased the bedroom set I wanted.. If your'e in the Fort Myers area go see Bianca..

I called the Ft Myers store and talked to a very pleasant young lady named Christy Green. I new what I wanted from looking on line and Christy confirmed it was in stock. She wrote up the order and scheduled the delivery. I should have it in a few days.

Over price for the same furniture you can get at bigs lots

Had some help giving me insight on lg rugs. Glad I went in, as they also had carpets hung up despite being told otherwise next door.

Excellent service, Mykeal is a great salesman and was really helpful.

After placing my order in September I'm still waiting for my correct chair. They told me everything is delay cause of covid.. That my order will be deliver in October, well my sofa was deliver but as you can see wrong chair was deliver. Then I had to file a claim, nobody call me when filed the claim when it stated we will contact you within 48 hours. I waited a week. I call nothing was done it took a while to find my claim the gentleman was nice to help me. My deliver was set for today 11/6/2020. Nothing. I call today they told me sorry we havent got the shipment yet it will be deliver at the end of the month on the 27th.. mean while all my order from rooms to go were deliver at the time they said even though they were behind with order from covid... this was my very first time buying furniture Ashley furniture the worst experience I had and my last time buying from them. Invoice 500925 Is 2021 Feb 2nd they keep calling every month telling me it will be there next month. Still waiting.....

They were on time with the delivery and courteous. They are impossible to contact through the “chat line”. I spent over 2 hours waiting to “chat’ with a representative. Never did speak to anyone.

Big place with lots of options. Pretty expensive.

Great selection, fast delivery and my sales rep. Victor was really patient and helpful.

Terrible! Just terrible. From initial service to delayed furniture delivery due to incompetent worker (Larry), to unaccounting management team. I'm HIGHLY HIGHLY disappointed. Will not be returning for the furniture I thought I wanted next from them. Yes I know covid is going on and things are a bit slower due to that but how you handle a screw up that your staff caused has nothing to do with Covid!

Love my new furniture. Great quality, quick delivery and working with Victor was a pleasure. He really listened to what I was looking for and helped me find the perfect match.

Emilio was very patient and helpful with our decision making. I would highly recommend the Ft Myers Ashley Home Store and in particular Emelio!!

Happy with purchase and price. It was very confusing though. Still not 100% sure how the total was reached. A manager came to the register to help sales person, he never looked at me or said a single word to me. And had a frown on?

Henry was my salesperson and was so accommodating. He is a true asset to City Furniture. He explained everything and made my purchase very easy. He also helped with design choices. Thank you for all your effort Henry

The best up to date, instyle furniture and decor.

Our salesperson, Wasim, was very helpful and answered all of our questions. His information will help us make future purchases a lot more confidently. I would ask that management insists employees cover their nose and mouth with the masks. I saw several employees with mask under their nose. Im glad our salesman was not one of them.

Great experience and delivery. They kept me updated and arrived during their timeframe with everything put together.

Corey did a wonderful job helping us find the exact style we wanted in our new living room set. There was a Lot to choose from and everyone there was very friendly and informative. We'll continue to give Ashley our business. 🙂

Havent recieved my furniture yet, but in the years Ive been buying from City/Ashley, ive never had a bad experience..this time around, Larry was absolutely amazing, patient, and diligent with getting our large purchase completed with the maximum savings possible. We would suggest asking for Larry every time, and will be back for more!

Great Customer Service and Good Prices. Went in looking for a sectional and found exactly what I was looking for. Thanks Reid and Kevin-Mgr.

Absolute nightmare with their delivery of actual product. No show, no call on scheduled date. After we call to coordinate, no customer service whatsoever! Instead, we are told they will be there when they get there. They finally show up 24hrs later and forget our bed.... the biggest piece of furniture! Total lack of assistance, not courteous or accommodating at all. Now, we are told the bed will be delivered in 3 days. Do not buy from here. Completely worthless company! Cannot speak with anyone directly. Once you do, it is the same song and dance of not taking responsibility. Corporate complaint forthcoming! Stay away from them at all costs!!!!!

Poor service most of the salespeople standing around talking amongst themselves. Have a question good luck! People being waited on couples. Don't go alone!

The moment my husband and I walked in the door, we had great service from Alecia at the Fort Myers store. She was personable, professional, and extremely knowledgeable about all the furniture pieces we were seeking. She made our shopping experience fun and productive! We will definitely be back again for any and all our home furnishings. Thank you Alecia!

Our shopping experience at Ashley was a pleasant one. Our salesperson, Kai was very helpful and knowledgeable. All of our furniture is from Ashley/City Furniture because we love their products. Kai is the type of salesperson that we would refer to our friends and family and also want him as ours for future purchases. Sincerely, Frequent Flyers Jeanette Smith and Kristen Aleo

Excellent shopping experience! Reid is the guy to ask for when shopping!

Wasim was an excellent salesman. Very helpful, informative and patient.

Great customer service! Alecia was very patient through the whole process and listened to our concerns. There was no pressure to purchase and she helped us through all of our hesitations and concerns to find the perfect purchase for our home.

Lack of customer service

Bought several rooms of furniture and it was a pleasant experience. Will choose them again in the future.

Great prices and service

Staff was very attentive to my every need. They were very professional. Walked through the store with me for 1 1/2 hours until osfe a decision. Most stores these days don't know what customer service is... But Ashley Home store does!!! Tried to set up my new furniture, parts missing... Parts on backorder... Slept on the floor for Christmas

Thanks to Henry he made it very easy to talk to and work with being getting things done

My sales agent "Gio" excellent service, a true pleasure to work with

There was no sales person following us around. No high pressure sales and when we decided on a table to purchase, Trevor Gallagher, made the sales with information was pertaining to the financing of the table !

Good quality furniture for the price, Gianna and Alecia were very helpful and made the whole experience stress free.

Great prices and quality service

This is our second purchase in 2 yrs. and will be using their services. Was met by Mr Richard Vorell upon entry. We advised what we were looking for in the living room needs. Once we found the items. He was very knowledgeable in our needs. Transaction was completed and will be delivered in a timely manner

I’m in Ohio and needed furniture for a home in FL, called and talked to Craig and he took care of my order!

Sales and Service. Our sales person Craig was great