Ashley Store | Fort Myers, FL 33913

Great experience . Mark worked hard to find us the best deal possible . We love our table and chairs

This was the 2nd time we had been to the store to purchase furniture. Both times we were lucky enough to get the same sales associate, Nazik Anton. If you happen to visit the Ashley/City Furniture store in Fort Myers, you should ask for her. I'm sure she'll take great care with you, just as she did for us.

(Translated by Google) Rafael Garcia very kind and professional (Original) Rafael Garcia muy amable y profesional

Daniel Rodriguez is a great salesman

Great sales team!! Tyler was wonderful

Very easy and quick experience. Ordered everything we needed for our new home right in store. The sales associate gnat helped us was amazing and super helpful and patient. Lots of options to look at in store as well!

Jennifer Covello Is amazing! She asked the right questions and met my every need. Everyone there was very helpful. Would highly recommend!

Christy Green was knowledgeable and professional. Very easy and smooth transaction.

Perfect and easy

Tyler was attentive, respectful and answered all questions.

Visited City Furniture today - had a great experience with Christy Green . She guided us through the store and understood our style and needs. Thank you, Christy ! We really appreciated your patience and expertise !

Great service and selection

Justin McDowell was super kind and helpful from the moment my husband and I walked into the store. He listened to all of my wants and didn’t waste any of my time with things I didn’t want. He was funny and light hearted and made us feel comfortable making a purchase on our sofa! We are so excited and happy with what we chose. Justin helped make the entire experience, and purchase seamless and quick. Thank you Justin!

Customer Service and sales staff were very responsive to my requests. My sales associate was very knowledgeable and took her time to insure I was totally informed about my purchase.

Would recommend for all your furniture needs. Tyler did a great job helping us find what we were looking for.

Kim, was exceptionally good! Knew what I wanted and would recommend her to anyone that needs a designer for their new home.

Visted store today great selection reasonable prices and Martha was very knowledgeable and helpful Thank you

Jennifer Covello was so patient and gracious in taking care of us. Even stayed longer to work with us . Excellent service. Should look for her when you guys come to Ashley/City Furniture in Fort Myers Florida.

Kelley Simmonds was our sales associate and I honestly can't say enough wonderful things about him. Furniture shopping is already overwhelming amd there is usually so much to look at but Kelsey made it a breeze. I told him what we were looking for and he knew exactly what to show us which saved us so much time. I would highly recommend Kelsey in your furniture shopping adventure.

Was a little disappointed that what I had online was not in store. The staff helped me find what I needed and helped me stay within my budget. I appreciate their help and patience.

Very polite and knowledgable salesman Imarlin greeted us at the door and left us walk around on our own until we were ready to buy, greatly appreciated the no pressure sales approach

Horrible customer service, horrible experience in all fronts and no will not return to this store

Today, I visited the store and immediately was griddled cordially by Justin. His service was excellent I told the manager of the store that if I was allowed to give Justin more than five states I would. Thank you, Justin! I have no doubt you will get far as a sale agent.

I would never deal with Ashley every again I purchased a lot of furniture and they damage every piece on delivery and not had any luck on get the best replaced

Great place to shop! Lots of choices!

Title: Beware: Ashley Furniture's Misleading Product and Poor Return Policy I recently purchased an item from Ashley Furniture, and I couldn't be more disappointed with both the product and the customer service I received. The item I received was not at all as described on their website or in their catalog. It was of significantly lower quality, and the color was completely off from what was advertised. Upon contacting their customer service to initiate a return, I was shocked to learn that not only would I have to pay for return shipping, but also possibly additional fees for restocking. This is completely unacceptable considering it's their mistake in misrepresenting the product in the first place. I expected better from a company like Ashley Furniture. The fact that they are unwilling to take responsibility for their error and expect the customer to foot the bill for their mistakes is utterly disappointing. Needless to say, I will not be purchasing from Ashley Furniture again and will be cautioning others to steer clear as well.

Daniel was extremely knowledgeable , helpful and friendly! Great guy!

Most exhausting and taxing experience as a customer yet! Long story short. I Bought furniture. The sales person did whatever it took to get the sale. I trusted. She made a mistake. I used their finance company at 0% interest for 1 year. Their credit card company over charged me over $1500.00. The creditor would not fix the problem as they didn’t charge the credit. Most of all the store wouldn’t look into details to help! Been dealing with this problem for over 4 months since I discovered the issue. The reason it took me awhile to know is because the credit card company got bought out and the new one switched their name. Simply ridiculous! At the end of the day, City Furniture (Ashley Furniture) is responsible for this. And they blame the credit card agent that they provided. Absolutely hanging me dry. Zero sense of customer service. I have been a customer for over 14 years. Filled a condo, a house, and an apartment from them. This is my treatment when in need of help? This is their error! Shop somewhere else. Best thing you can do.

I’m editing my review of Ashley/City furniture . They called in a timely manner and resolved my questions and concerns. WOW! How nice of an experience with this company. I did enjoy the sales person. She Was very nice. RANDI showed me exactly what I was looking for and was very knowledgeable. As someone famous once said “I’ll be back”. Thank you…….

The gentleman Jason was an amazing sales person. But his supervisor was not. I gave him a paper that was sent to me in the mail for premium delivery and it was effective till 5/28/24. I went yesterday because it was very busy over the weekend and the paper stated it was valid till 5/28/24 and they did not honor it.. Very bad customer service on there end. I will be calling corporate.

Joshua Crawford was very helpful and patient! We purchased 2 dining sets and Josh made it easy and convenient. Great people skills and very knowledgeable!

Stephen was awesome! He answered all my questions and was very respectful!!

Great selection and service! Thank you Sierra and Mike!

Huge selection. Joshua Crawford assisted me with selecting furniture. I showed him the room and he was able to make selections based off the room. Great designing skills!

Jorge is a freaking rockstar! Perfect!

My experience is always a pleasant buying experience. Love the selections and service. Tyler is a great salesperson. Courteous, friendly, and knowledgeable.

It was a great experience for me. Mark, the sales guy, was nice, patient and knowledgable with me. I appreciated his time as I was completely lost in the store and taking my time deciding on what to get. I changed my mind a lot but he was patient until I decided. Thank you to him. I didn’t receive my furniture yet.

Justin McDowell our sales rep did a great job on getting what we needed with our living room set. On top of that he was very thorough with his information and service

Great service!

Phil Bruno is the go to when you have furniture needs! Highly recommend asking for him to assist.

Love the selection!

Christy green was great. She was patient friendly and outgoing. Thank you!

We are loyal costumers of CityFurniture/Ashley because they have the best furniture and best customer service. This time was no different as we found what we were looking for at Ashley because of Jennifer Covello, she was very helpful and thorough helping us find what we needed.

PEDRO IS AN MVP OF THE FORT MYERS LOCATION!

I went in to Ashley with $120 rebate that was about to expire. The salesman showed me to their clearance table and I was thrilled to get quite a bit pretty much “free” . Great feeling!

This purchase was returned when it was delivered. I was told by the salesman that it would be delivered inside my front door and all I was going to have to do was put on the knobs. Totally wrong!!! Totally misleading!!!! It came in a box and required assembly!!!!! I refused the delivery and called the salesman to get my money back. The salesman couldn't offer any solution except to charge me $100 more for assembly. A total rip off. I will never purchase from Ashley or City Furniture again! . I had to add a star in order to post this but none was deserved. Rip off!!!!!!!!!

We had incredible support and accompaniment at Ashley and City Furniture by a very patient and knowledgable salesperson: Mark Mitchell. We have had to economically replace everything in our home after flooding a Mark walked us through many ideas and options. He informed us of many options and also shared some ideas. He was never pushy or pressuring and he listened attentively to our needs. We had been a little discouraged in a recent visit to Ashley/City because it was hard to find things during some reorganisation in the store but this trip won back our confidence as Mark made the work easy and knew where things were. We did buy more than we had planned but felt confident thanks to Mark’s help. Thank you Mark Mitchell!

We were greeted by Dillon and he did what we asked, leave us alone to look and we found him when we were ready to buy...no pressure from him. Will look for him next time

Thanks Dillon

Excellent all around experience. Justin was exceptional. He was very patient, had a positive attitude about showing me many different options, confirming costs & delivery. He walked around the store multiple times :) :) with me while I was deciding. The store was having a Memorial Day sale where I was able to receive some items at no cost because of the amount of my purchase! Looking forward to delivery of my book case Friday. I have purchased many items from Ashley/City & always have had an excellent experience! Plan to be a continued customer.

Luis "Tony" was awesome. He explained full detail of our purchase. Very professional and super friendly. He's an asset to your company.

Tony was so helpful. He went above and beyond. Thank you

Awesome customer service from Nazik Anton..she goes above and beyond each time I've shopped at Ashley ..

The salesman was very helpful and very professional, would definitely buy from Ashley in the future

Stephen was very nice and helpful.great customer service

I am so impressed with Jorge Hermandez he was great. I didn't expect to hear from the store again for my order. It required some work to order. Not only did he follow through he gave, with supervisor ok, to give me my credit. So thank you for hiring Jorge, we need more people like him!!!!! Thanks so much

Awesome place to buy furniture

Very nice store and Madelyn is always a pleasure to work with.

Joshua was a great help!

Great customer service!

Once we were able to get a sales person, as no one approached us for the 20 minutes we walked around, Kelsey was excellent.

Alex was the best. Very helpful and patient

I had a great experience with Ashley/City Furniture and was able to settle on a loveseat and recliner for my new home. Mark went over all my options and set up a time for delivery and the guys were on time and in and out like total professional’s. Very pleased with the product as well as the service.

Working with Jennifer was a pleasure. She is patient and knowledgeable and very kind.

Phillip was great to work with.

Great people and very helpful service

My credit card was canceled because I stopped buy there . Today, I did choose a coffee table , and when I was going to pay with the card I had more than 5 years , just I couldn’t!!! Back to my house without the table .

I actually visited store with husband to show a sofa and was not planning on purchasing it today. However, Mr. Zimmerman was so nice and helpful that we purchased the sofa and tables to match it.

Great service!! Jennifer took the time to let me browse without making me feel pressured! Recommend this store to Everyone!!!

I manual was helpful in getting our purchase rung up and packaging the vases we bought. I have had outstanding service on my dining table and chairs I previously bought and would not hesitate to recommend Ashley Furniture.

My service at the fort Myers store was excellent.

We have never been in City Furniture nor Ashley, we went in looking for a couch, we saw the adjustable beds. Stopped to look and the first salesperson and only salesperson said hello, introduced herself, we immediately likes Randi Nichols. She was very knowledgeable about the beds explained the difference in the mattresses and frames. We walked out of there with a new bed and couch. If we need any new Furniture in the future Randi will be our goto person

Knowledgeable and friendly, would shop there again

Very helpful and friendly

Very happy with the Ashley furniture. Many choices and salesperson was extremely helpful.

It was The first no- pressure sales person that we have experienced shopping, so Jennifer Covello was a delight. We will call Jen anytime we have a furniture need 👍

Tony was very welcoming as soon as we walked in City Furniture! He directed us to the different parts of the store and was very patient with my indecisiveness. We found more than we intended to purchase. Great store!!

Not happy with my experience at the Ashley store. They delivered four dining room chairs one had a piece of glue, a rip and a broken leg. It was raining out. I brought the chairs upstairs and we were told to inspect them and call within 24 hours of any issues. I did. I asked them to bring another chair and they said we don’t do that. Will send somebody out to repair it. This chair cannot be repaired. so now I have to wait two weeks. I had to extend my trip home to stay in Florida for them to come out and look at this chair and I told the gentleman when you come to repair it bring another chair with you. I doubt that they will. I won’t be dealing with Ashley anymore.

Tyler and Joshua were very professional and helpful

She help us a lot, thank you for you good job!

Received my couch early January...was torn same day of delivery..filed a damage claim with in 24 hours. And now we're in March and nothing. But I still get billed every month...I get no return calls or emails...thank you very much, unresponsive????good thing i kept all my emails, unresponsive on company's side

Great experience. Our salesman was superb! Very easy to work with. Very knowledgeable and so helpful. He was great! Found everthing we were looking for and more.

We worked with Brandyn, who was very helpful. There’s lots of merchandise from which to choose.

Daniel was patient and helpful. He took the time to make sure that we got exactly what we wanted

Our salesman, Oscar, has been so very helpful and effective in finding just what we like.

Daniel Rodríguez helped us find the perfect pieces for our home. He was very professional and kind. We had a great impression and experience. I recommend Ashley!

Joey Padilla was very helpful and not pushy. Only showed us things in our style choices.

Mark was awesome sales person! Store was nice had large selection

Large store with a large selection. Would be much easier to shop if divided by rooms. All mixed together and difficult to find what I wanted.

I am not sure why I was sent this survey because I haven’t received my merchandise. My sofa was to be delivered today, 3/12/24, between 7am-6pm. I have been waiting all day and my husband took off from work to be home for the delivery. I have not heard anything from Ashley/City Furniture in Ft. Myers. I just went to back to my delivery notice and called to ask when my delivery will be here. I was told the shipment was late and won’t be into the STORE until 3/17 and they have changed my delivery to 3/22. I didn’t receive an email nor a phone call in regard to the change. I HAD TO CALL THEM to find out this information. Not impressed by the customer service at all. In case anybody is reading this, you can order most Ashley Furniture items cheaper ON AMAZON with free delivery. I will be doing this next time. RIDICULOUS!!

Imarlin was very helpful. He answered all questions asked. He was very pleasant. We are thoroughly satisfied with our purchase

Oscar was Friendly ,very helpful and not pushy like some places I’ve been to

Great experience! Jennifer was so helpful and knowledgeable.

Great experience

The Ashley Store near Alico Rd in Ft Myers was so helpful. They made the process of buying a new sofa very easy. Jennifer Corvello was the sales person that helped me and she was so friendly and efficient we were finished in no time. She explained everything thoroughly and answered all my questions. I would definitely recommend exploring all of their many furniture options.

Great store. Everything you could want in furniture and accessories Found exactly what I was looking for.

Delivery was timely, service technicians were excellent, very courteous. Ashley is one of our "go to" stores.

Martin is great!

Was in store 2 days in a row..was greeted by Ms Anton. Honestly she was very patient with us, kind , considerate, helpful and knowledgeable... Not pushy like some. I'd give her 5 stars. There were several young men just standing around, not busy. Id give them 2 stars... The purchase took some time... but all in all, we were taken care of, and received $150 in free accessories. We will see how the delivery goes in a couple weeks.

DISHONEST!!!!!!!!!!! NEVER SHOP HERE!!! DISHONEST!!!!

Stoyanka was amazing to work with and finishing my entire home! Everyone was so helpful and I do not regret any decisions made in this purchase

Sales rep was very helpful in helping us find the right couch for our space.

Great shopping experience. Friendly, helpful sales associates.

Maddie is amazing!... she was so cheerful and attentive from the time my husband and I walked into the store. She gave us space while we shopped but nearby when we needed her, and was very informative. I can go on and on about Maddie's superb service. Best of all, I could tell that it wasn't about the sale for her, she really cared about us choosing what we liked and affordability. We will definitely choose this store again because of her! Nadiyah 💖

We purchased a buffet for our dining room. The sales person was very helpful and knowledgeable. We chose to have it delivered and the delivery people were on time, friendly and careful setting up our purchase. We were extremely impressed with everything and everyone.

Great Customer Service. Beautiful merchandise. Thank you

Professional, personable and very helpful. I have to furnish an entire house will use exclusively

Seamless process with knowledgeable workers, they also have very fast delivery time

Pedro was very professional and knew what he was doing. He knows the furniture well and directed us to exactly what we were looking for. I think this young man will outgrow his job. He’s smart. He should be promoted to a higher sales position. We spent over $ 3,000 and know we will be happy with our purchase. Nancy and Joe Nyiradi

RAFAEL made the anxiety of buying new furniture go away immediately. He knew all the answers to every question I had . His knowledge and how he took the time to listen and understand what exactly I wanted greatly exceeded my expectations. If EVER you are looking to get new furniture I HIGHLY recommend RAFAEL. Fantastic experience all the way from start to finish.

City Furniture has great prices, a hugh selection and our salesman Rafael was extremely knowledgeable. He let us look without hovering and was there when we needed him. Thank you Rafael!

Alexander Malaga was excellent to work with

Phil B. Was a wonderful help. Very accommodating, knowledgeable regarding options and processes and all with a smile! Highly recommend!

Oscar was GREAT! He researched, took his time, and went over the top to please us! He got us exactly what we wanted and explained everything we needed to know. Thank you!

Randi was awesome!! Thank you for your opinions and assistance.

Oscar was great to work with !!

Rafael was an awesome sales person. Very knowledgeable and nice.

After being wondering for around 45 minutes Jennifer Covello was the only person that approached us. She is very professional, friendly and knowledgeable We went the next day and purchased some furniture from her

Very helpful

best experience, so many options!

Great service. Quality product. Quick scheduling for delivery.

I had the pleasure of working with Sales Representative Jennifer Covello.. Jennifer is very professional and went the extra mile to make my shopping with Ashley’s a fun and positive experience . I will Definitely be recommending Ashleys furniture and look forward to working with Jennifer in the future

My wife and I went looking for a dining room table and chairs. They didn’t have anything we wanted except a decorative vase. The store refused to accept payment without receiving all of my personal info such as name, address, and phone number. I protested that I shouldn’t have to provide that to buy a $30 vase. After being assured I wouldn’t have my data used anyway I don’t like, and I wouldn’t be pestered, I relented. Immediately after the purchase I started receiving text messages. Replying with “stop” seems to have no effect. I’m writing this review because in received an unwanted text from them asking for a review. Be warned, they lie and farm data to drive you insane. Ashley Furniture…GFY!

(Translated by Google) Very kind and diligent. (Original) Muy amables y diligentes.

(Translated by Google) Very delayed inventory (Original) Inventario muy demorado

Darian at Fort Myer was fantastic! However, when I went in there to place my order, he was off and someone else helped me and said he would split the commission with him. He ended up charging me in an additional $200 without my permission to get the extended warranty. When I confronted him on the phone, he said he assumed that I wanted it. I was furious and call customer service to relay my anger regarding him putting an additional charge on without my permission! Highly Illegal! The charges reversed and credited hello, but I wonder how many times this happens without the customers knowledge. They do get an extra bonus for selling the warranty. I spoke to the manager and was promised the employee would be dealt with. We’ll see. Be careful when you purchase there and double check your Receipts.

Good services the sales person Oscar give as a 5 start services, thank you again

Very satisfied

Great experience and great service. From the minute we walked into ashley furnisher we were treated withe great service. Thank you.

Jennifer Covello was such a great help. Will definitely come back again

Randi was so helpful and friendly! I had a great experience and shipping is so fast!

Sales representative listened to my needs and responded appropriately. She went over and above.

Very smooth/easy purchase.

Nice presentation ,Alexander very helpfulm

Alex and the staff are very friendly and accommodating.

Very helpful

Best service we have had, we lost all of our furniture in hurricane Ian. Denise was great. Can't wait too get it. TY, Sandy and Mike

Very easy to do business with.

Personnel were most helpful, but management didn't have the authority to apply my previous protection plan of approximately $300 that was unused to my new purchase but wanted me to select the same plan for the new purchase.

SAlesman was concerned with my neei

We had a great experience. We needed furniture asap. A great selection to choose from and quick delivery. The entire process was professional and well orchestrated. A great experience.

Jennifer from the fort Myers store was excellent to work with.

Excellent price and service

Buying experience was great! Dennis greeted me at the door and took me to the recliner I had looked at online. He clearly explained the warranty and protection packages. We finalized the transaction and set up delivery in a matter of minutes. This store is only about 2 miles from my home. The whole process from the time I left my house to the time I returned was 35 minutes. Dennis was wonderful. I love this store!

Darian was excellent and very helpful. He explained our options and was very courteous. Thank you Darian for your help and support on our purchase. Hope to see you in the near future!

Taylor, our sales associate, was FANTASTIC!! She was very knowledgeable, professional and friendly! Customer service was impeccable. She showed us everything we were looking for and streamlined the entire process. We were extremely happy and very impressed with Taylor!

Great variety and selection. Friendly staff. Beautiful store.

Our sales associate was very knowledgeable and extremely helpful, and patient. We were picking out furniture to fill a 2 bedroom condo. We were there for 4 hours. . We appreciated his kindness and patience.

Approached us as soon as we entered the store. Asked us our needs then continued to help us around the store! Rafael was wonderful and new the merchandise well.

We got a great deal and great service! Thank you Dennis!

Unexpectedly found what I’ve been looking for about 2 yrs! Got it at home a day later. Thank you to my sales rep!

Amazing service provided. Although they were fast in moving items, they also made sure to protect them. Hard workers with great personalities. From the start to the end, they worked hard and left all items well organized after the move. Definitely would recommend them.

Very friendly and efficient. Worked with us!

Rafael was amazing. I told him what I was looking for and he went above and beyond to help me find and make the best decision. Thanks Rafael.

Professional service with a smile.

Brittany Cajal was PHENOMENAL!!! She knew exactly what we wanted!!!! MY whole house is furnished with ASHLEY!!!

My whole experience was great.

Great experience with one of your newest sales people Phil Bruno! We will be back

Jorge Calvillo was great! Very patient and most professional!

Sales person Taylor greeted me and in a few minutes of questions led me through the store to specific pieces she thought I would like. She was low key, knowledgeable, and patient. She spent quite a bit of time with me. I then asked to walk the store alone . No problem. I reconnected with her and made my decision to purchase a sofa, 2 chairs and a rug. Taylor was very helpful helping deciding on the rug. My experience was five star. Set up for delivery was easy, too. Pieces are coming this week so I am happy.

I have been very pleased shopping at Ashley Furniture store. Our salesperson, Tony, is very courteous. Anytime I have called him back to add more items to our order, he is so friendly and helpful. Highly recommend.

Friendly service, quality furniture.

The gal who helped me was wonderful. She was very personable. And tried to give me the best deal I can get.

It was such a pleasure to call City Furniture last week, speak with Guermaine about a possible order. Receive text messages as discussed and get a call back at the time we agreed on to place the order. Great customer service! Thank you! Kerry Boston/Ft Myers

The sales person was just okay but she was not to please when I decided to cancel my order because the bedroom furniture was very flimsy so I took my business elsewhere

Buying experience was great. No pressure. We took our time and are looking forward to our delivery date.

Had a credit from the protection plan, enjoyed spending it on decorative pieces for our home! Thanks Ashley!

We found the couch and tables that were just what we were looking for and our sales rep, Kelsey, was awesome!

Staff and management was exceptional. Thank you Imarlin for your time and patience!!

Great selection, but furniture seems a bit cheap.

Fast, efficient, and friendly service. I will definitely go back to find living room furniture.

We are very happy with our purchase and with our salesperson, Dennis. He is very professional with no pressure tactics. Excellent customer service skills and a GREAT representative for Ashley.

We came to the store on Friday to look for specific furniture for our little house we bought in Fort Myers. Store was busy but gave us time to look what we wanted. Sales person Randi asked us if we needed help showed her what we wanted she easily and quickly ordered our sofa bed and bed frame and we were on our way with all our info Needed for delivery with in 15 minutes Was a very pleasant experience. Randi Nichols Your associate sales person was so pleasant knowledgeable would highly recommend her and your store to anyone who needed furniture

Very easy purchase. We have bought form Ashley up North and they were always good!

The representative that helped us was very patient and pleasant. Excellent experience.

Maddy was amazing!!! Best customer service!!

(Translated by Google) Very good service, the purchasing system is impressively efficient (Original) Muy buena atención, el sistema para comprar es impresionantemente eficiente

Actually we were shopping City Furniture. Great selection, in both. Oscar Irigoyen was a great help. Although he was new, he did an excellent job of selling, not pushy at all. Thanks.

Great selection, prices, and staff

It was friendly exciting and our sales rep very knowledgeable and intuitive of our needs. Very fun as it should be.

Airen Fogel was so very helpful and extremely knowledgeable about all the details regarding each piece of furniture we viewed. He was super professional and displayed the best in class customer service. It was an excellent experience and would highly recommend him specifically for any future furniture needs. Thank you!

I had an appointment with Kim Baxter, the decorator. She was superb. She is very knowledgeable about the store and all merchandise . I showed her pictures of my new condo and off we went. She spent several hours with me. It was a wonderful and fun experience. I’ll definitely return to the store and her expert advice.

Our sales representative was named Oscar and he was very attentive and informative. Very pleasant to work with.

Great job.

The after sale customer service was the worst I have ever seen. With the exception of XFinity. The in store service wasn't much better.

Randi was the best / 4 hours w us the best

Stoyanka wonderful sales person

Daniel offered to help load purchase in car, and did. Everyone was very pleasant.

Ryan was a big help with finding my new coach and he actually went out of his way to help me find the perfect bar cabinet! He was so patient. Delivery was set up for the next week and I couldn’t be happier! Thank you!

Good service fair pricing

I love the bed set and the sales person was so helpful in showing me everything. She made it easier to decide on what I needed. Brenda Yates

We were there ready to buy since we had seen the product on the internet and because of the Latinos, no one wanted to assist us, no one helped us and we left.

Salesperson Brandlyn was fantastic...so helpful, positive personality and readily available when we needed assistance. Super efficient in completing our order. All of these things are not that common today....so nice going Brandyn..!

Great service

UPDATE: Went back knowing exactly what i wanted to get to finish up the rest of the home. Showed up in work apparel and walked the entire store, looking for a single soul to take my money. Wouldn't you know it, after over 20m, not a single employee approached me. I EVEN GREETED ONE OF THEM MYSELF, TO NO AVAIL. The weekend crew seems far superior to whatever i just experienced. Absolute joke. 11-1-23 ******************* Arien Fogle was amazing! Great experience from start to finish. Great store. Thanks!

Marlin the sales rep. Did an amazing job helping us choose our new furniture and bed sets

Mark Mitchell was so great, helping us with a dining table and chairs!

Maddie was my sales rep today. She was prompt to assist me, gracious as well. If I have a need to make any future purchases at the store. I will be looking for Maddie to help me. Eileen C.

Great experience. Kelsey our salesman was very attentive

Great service

Maddie’s great. Thanks again for your help.

(Translated by Google) Super pleasant experience, very attentive seller (Original) Súper agradable la experiencia, el vendedor muy atento

Randi was excellent

Daniel helped us find what we were looking for and worked with us on the delivery schedule to meet our timeline. Great service!

Alexander spent hours with us - 2 kids bouncing off the walls but he was extremely patient and really catered to how we wanted to shop. There was no hard sell tactics but he was phenomenal at identifying our taste, needs and working through room to room. Fantastic experience.

We had a wonderful experience with our salesman Mark at Ashley/City Furniture. Mark was more than patient with us and took the time for us to look around the amazing inventory and choices they have. We looked at 3 other stores, but they just didn't have the depth in options and choices that Ashley/City has. We've purchased from them a few times and once again it was a great experience. And very reasonable pricing for what you get.

Very large store with a large and various selection. Our salesperson, Ryan Zimmerman, was informative, patient, and lead us throughout the whole showroom with our three kids which took hours. We appreciated his knowledge, professionalism and kindness.

Roy Black is outstanding! Highly recommend asking for him when you shop at Ashely or City Furniture!

We entered Ashley’s store to purchase a rocking chair, in the end purchased two rocker recliners, and a dining table. Our agent Jaedrien Moreira was very knowledgeable and courteous. He listened to our needs and showed us many options, thank you for a great experience!!

Working with Ryan was a pleasure. He was very helpful and informed.

We had Kelsey for our sales man and he did and absolute amazing job!! We were back and forth of things we wanted and then didn’t want and then wanted again. He was kind and patient and def would 100 percent recommend him if your are going to this store!!!

Mark did an excellent job of making us feel valued even though we only made a small purchase This time. He completed our order and found a delivery date in a timely manner. Good job!

(Translated by Google) Great variety of mumbles in one place, very good service. (Original) Gran variedad de mumbles en un solo lugar , muy buena atencion.

Staff was very helpful, not pushy & very friendly!

Martin was very helpful and patient, finding exactly what I was looking for

Loved how the personal was professional and was very patient with the decision I was making, and always offering the best deal or options based on the needs and likes. I really like to work with the seller K. Simmonds. I would recommend him for anything

Brandyn did an amazing job explaining the details of the sofa I was purchasing and the benefits of the current sale. It was such an easy process and cannot wait for delivery!

I had to replace my bedroom set due to Hurricane damage. Rafael was able to arrange the same set we had purchased just prior to Hurricane Ian. He was so helpful and dedicated to our needs and delivery date. Thank you Rafael!

Everything was very reasonably priced and the furniture was high-quality. We cannot be more satisfied. Make sure to ask for Tony. He’s an amazing salesman.

Daniel was patient and did some searching for us after he knew what we wanted. Very polite, helpful, and gave us space to look at the whole store.

Always get the best customer service and value for $

Great sales experience. The delivery was so smooth and right on time. If you looking for these 2 things combined. Ashley is your place.

Denise Barnhardt, our saleswoman , was very helpful and professional with helping us buy our dining room set . The showroom was very nice and had plenty of stock. I highly recommend Denise and City/ Ashley Furniture store.

Great experience!

Salesman Matthew Bright was wonderful and couldn't have done a better job My complaint is with your website and the difficulty finding an item that is available through the store here in Ft Myers I chose 3 different items and each was not available because my local store is part of a franchise and they don't have access to all products. Makes it very difficult for the consumer to know the difference and shop. If I didn't have a store credit to use I would have shopped elsewhere at that point

A good experience while looking for living room furniture. Sales person, Brandon Johnson was patient and very courteous. Every one was exceptional.

Highly recommend, will recommend to my friends and family. Matthew Bright helped me with my purchase, man I got to say he made us feel like family and explained everything with details, thanks so much 🙏🙏

The sales representative was very polite and helpful. Store is impressive.

Our sales agent was very professional and friendly. The overall experience was very good in selecting our furniture. Highly recommend this business for your furniture needs

Martha Cure helped me select my furnishings! She took so much time to help and give me ideas. I really appreciate her expertise and knowledge.

We visited this store today hoping to find some end tables. We walked the store for 45 minutes, and not one person acknowledged us. No one looked our way or even offered help. The decent prices encouraged us to shop online.

My experience with Ashley Furniture and Ciry Furniture was very disappointing and I would not purchase any more furniture from this store again. I spent thousands of dollars at both stores and when the furniture was delivered, several pieces were damaged. I had one technician come in to repair, but, unfortunately, he wasn't able to repair because the screws were stripped and/or unrepairable and need to be replaced. That's all fine, however, now I'm being told that I have to pay more out of pocket expenses to have new furniture delivered and put back together when the original pieces should have come in undamaged.

Guermanie was so helpful and really understood what we were looking for.

Stay away from their bed frame material is not good and they won’t replace it they will only send someone every time to make it worst. Worst furniture experience ever.

Excellent service

They were very helpful and fulfilled a warranty issue. Very nice to deal with.

We had the best experience with Nazik! She was a real professional, no pressure but very well informed! I really can’t say anything negative about our experience! Great job team!

We bought furniture here last year after we bought our house. No issues with that. But they sold me a one year accident warranty on the merchandise. And I was told if I don’t use it I won’t lose it. I got my letter and I put it aside because like a lot of people our house is in shambles from the hurricane. So we forgot about it. But we went in on 8/1 and once we finally found someone after being in there for 20 plus minutes the sales person was acting weird and said he had to see a manager. After about 15 more minutes the sales person told us we can only use half of the credit and I asked why. He said it expired already but he was kind of talking to me like I was an idiot. So I told him I probably spent around $12k in there in two separate orders in the same month. He just rolled his eyes and walked away. I was going to buy some more furniture that night. We were looking at a sectional but we’re going to go to Port Charlotte instead. I wouldn’t recommend this store to anyone. UPDATE…corporate contacted me and made things right.

Madeline Grande is an excellent salesperson. She is patient, kind, helpful and very knowledgeable.

Dennis was great, he wasn’t pushy at all. He was available when needed. He provided a pleasant customer experience. I am in sales and I would highly recommend him. He provided us with good information and direction but allowed us to shop around freely without breathing down our neck. He checked in on us frequently to see if we had any questions.

We had a great shopping experience. Randi was awesome to work with. We made multiple trips to the store. Randi was patient and worked with as we tried to find the right dining room and living room furniture for our home. She is extremely knowledgeable. She great at her job.

I always have great experience with Ashley furniture store, because of salesperson, such as Dannie. She goes out of her way to help me out. Dannie helps me out of choosing the right furniture or items till I'm satisfied. You can't go wrong to shop at Ashley when you have a salesperson, such as Dannie or any other sales people. Thank you.

Great quality furniture. Great customer service. They don’t follow you around the store they just let you know where they will be if you need assistance.

If I could give zero stars, I would. We’ve had nothing but trouble with Ashley and City. They have replaced one couch and as soon as we got another (with that warranty) it broke, so much so that our backs are in horrible shape. The couch looks like a ski slope, like an upside down V. They sent a repairman (the same one who had been here four times to fix the previous couch, only to finally tell them to give us a new one) and he said he couldn’t believe we were having that problem again and that he couldn’t fix it. We even put a level on the floor to make sure it wasn’t our house. Now we’re stuck with a horrible couch because they “can’t order parts.” They told us that today, after we waited four weeks to receive them. NEVER EVER EVER purchase from this chain!!!!

Brayden H was excellent, I really appreciate the awesome customer service and his full attention to detail, Kudos to you guys for hiring someone like him

Ronnie was very helpful and made our couch shopping experience so much more enjoyable! She was patient and gave us all the answers we were looking for. Very happy with our purchase!

Agents and managers do not strive to make things right, even if it’s their error.

Jaedrien provided exceptional assistance. He was extremely thorough and helpful!

Rafael was an amazing and well versed salesman to work with. He knew his products well, informed us of any and all upgrades, warranties, protection plans etc all while getting us the best price. We visited a local Ashley store to us here in MN to narrow down our search of what we wanted in our couch. We’re moving from Mn to Fl this month so Rafael and I’d conversation was all over the phone, but felt like I was right in his store. He made the process seamless for us, and our couch will be delivered to our house and set up same day we arrive. -Sincerely, a very satisfied customer.

Very professional. Very good customer service.

We purchased a coffee table, end table and dining room table with chairs on Saturday. Our salesman Ray was very helpful putting our order together, after showing us all the different choices.

Designs to match every style and budget; very happy with Stephen V and his recommendations.

Randi is amazing and beautiful. She has great customer service skills and sold us this chair and an awesome sofa set. I recommend Randi to any one looking for incredible energy and caring attitude. ❤❤❤

Jorge Calvillo is a great representative for your company. Very knowledgeable and professional. I will be back to furnish the rest of my new bachelor pad. When my card wasnt working and i was in a hurry, Jorge kept me calm and cool. Keep up the good work Jorge. Thank you again. Brad McCarthy McCarthy Air Conditioning

Roy one the best sale person , thank you for your patience and time .

Ítems delayed delivery. Items discontinued. Apologizing does not solved our problem.

Miss Charles was just magnificent in her attention to customer service and grand detail during our extensive furniture purchase on one of our houses She went above and beyond the call of duty to truly ensure our utmost level of satisfaction leaving us in their wonderful sectional area and going to hunt for center pieces with wood accents that would match the fabulous furniture already selected . Miss Charles was just a delight to do business with and she had her iPad at every turn so she was able to let us know prices literally in the palm of her hands so our furniture shopping process was swift ! She had a tape measure on hand and she measured several ruga for us until we purchased a large 8 by 10 one we just fell in love with that accented the living room space we were working with . I can't thank miss charles enough for her level of commitment and her sweet demeanor which demonstrated such a genuine level of humanity towards what mattered to us most ....beautifying our new space. Thank you for helping us furnish our entire home with you. Flawless execution from start to finish. You should be promoted to management as you have what it takes to take the outfit to another level

Following up on my spouse Efron's review, I too have high praises for Nancy. What started as a humble quest for a couch turned into an enchanting journey into the world of furniture, guided by the fantastic Nancy. Nancy’s intuition for our needs surpassed our expectations and added a magical touch to our shopping experience. Her incredible skill is deserving of recognition, and yes, a well-earned raise. Because of Nancy, we left not just with a couch, but with a home full of comfort and style.

Absolute nightmare. I was delivery stop #2, yet the driver skipped over my house and delivered to stop #3 before me. He arrived 30 minutes after the 3-hour arrival window. Then, the driver informed me that multiple items were on back-order, despite the salespeople telling me they were in stock (AND the delivery email showing the items were on the truck for delivery). To make matters worse, the delivery team only had 3 out of the 4 legs for my dining room table on the truck. I was told that the 4th leg was on back-order, and I would receive it several days later via FEDEX. WHAT A JOKE!! We told them to take everything back.

Kent was a great salesmen. So many styles to choose from.

Sales associate Kent Donahue is professional and knowledgeable. We’re coming back in a few days to purchase additional furniture and supplies from Kent. Thanks Kent, you are a pleasure to work with.

Great

Great service

Very quick and professional salespeople on the floor. Helped us for about an hour and we got the bed we were looking for. Straight forward and had no problems!

Very friendly and helpful

If I could put zero stars I would. This is the absolute worst sales team I have ever worked with. Do not buy furniture from them.

Such a great experience, Roy helped us find everything we were looking for.

Excellent

Brandyn was super helpful and very patient with us! We are very excited to receive our new entertainment center.

Brandon was extremely helpful! I found everything I was looking for and delivery was next day!

Clean store, nice ambient. Some home accents are over priced, at the checkout they add protection plans without asking the customer if they want it.

Salesperson was very knowledgeable and was able to steer me in the right directions between Ciry and Ashley for my needs. She made the checkout process easy and efficient. My delivery and needs were a little different and she eased my concerns about them. Thank you Ashley Furn.

Really appreciate Madeline and the great customer service, she made things easy and helpful! We love our new couch! Thank you and premium delivery was great quick and easy

Do not buy from an Ashley store. They have a no return policy and you will be stuck with anything you purchase at a store that is delivered. If you order online you will have 3 days to return. You have about 30 seconds after the delivery man sets up your furniture to decide if it will fit in your home. My husband and I are recovering from the loss of all of our home contents after Hurricane Ian and we recently went to the Ashley and City Furniture Store. We spent several hours with a friendly salesperson and purchased about $13,000 worth of furniture. We received the furniture at about 6pm one evening. The next morning I noticed that a desk and bookcase we had chosen had a much more yellow and creamy tone than what it appeared in the store. At that point we returned to the store and talked with several people trying to return it in exchange for store credit as we have many things we still need. We were told NO returns by everyone we talked with even though they admitted that in my house and lighting the piece did appear yellowish” in a photo. I would think they would care more about client satisfaction but apparently they to not. I guess we will finish furnishing our home where they do…..or at least order off Amazon where things can be returned if dissatisfied. 3/20/23…Customer Service has reach out to me and it appears we have resolved this situation.

had a great experience working with Alexander! He wasn’t pushy just let us do our thing and helped get us the best deals! I was so impressed!

Stoyanka was one of the best at Ashley furniture. Very knowledgeable and professional. Recommend her for all your furniture needs.

Jaqueline Diorazzio was a fabulous sales person. She spent a long time with us going over options within our budget. Her personal follow up service after the sale was also great. Thank you for hiring great people who understand customer service!!

Bright clean and spacious store

Friendly customer service every time I went. Good experience doing business here.

I’ve been looking for a while for a “pit” sectional. Found just what I was looking for.

Love the plant and Nazik the sales rep is always pleasant and easy to work with

(Translated by Google) It is a charming place and its vendors, especially Nancy Medina, is a very professional person. (Original) Es un lugar encantador y sus vendedores en especial Nancy Medina es una persona muy profesional

Wonderful experience furniture shopping. There was no pressure. All employees were pleasant. Mark Mitchell was patient with us as we made our final decisions and was so helpful as we made our purchase. Thank you Ashley furniture!

Pretty generic, mass produced furniture. Huge showroom, but nothing spectacular.

Our sales woman was Guermanie Charles and she is a 5 star lady. Guermanie took her time with us and explored options for the different items we were searching for. I would recommend her to friends and family.

Easy process flow

Poor quality not covered by warranty. Expensive tri-power recliner with charging ports. Within 6 months one of the chargers fail. Covered by warranty however there is a "Transportation" fee of $50 for a repair person to come out. This is not listed anywhere in the purchase documents nor could I find any mention in the warranty booklet. Very deceptive. Parts and labor for 1 year I also expect no trip/transportation charges. Also 3 week wait for the repair man. Won't ever make the mistake of buying Ashley furniture again. They call the night before service to inform me the fee is CASH. Guess they are afraid of chargebacks...hope they are paying taxes on that cash!

Sales associate did a great job. Very patient and helpful. No pressure what so ever. 5 stars.

Walked in, was taken to just what I wanted and bought it on the spot. Sales lady was very helpful. I love it! Judy Corey

My husband and I walked around this store for well over a half hour without a single salesperson asking us if we needed help. Multiple sales personnel even walked past us without as much as an acknowledgment! We found a couple sectionals we really liked but with the lack of customer service decided to purchase elsewhere!

Our guy Tony Luis is great. It’s like getting help from your friend who happens to be a furniture expert. When you are spending this kind of money on such a rare purchase you need someone like that to make sure the experience is positive and you make the right decisions.

Maddie was awesome, no high pressure but was right there when you needed her. Great customer service

Great service by staff, however we paid more for our dual reclining love seats than anticipated.

No pressure sales! My husband and I were shown around the store by Kent, a friendly and knowledgeable salesman. We didn't buy that day, but talked to Kent a few days later and completed our sale. Best part was receiving our furniture the next day! Thanks Kent!

Excellent customer service. Prompt, professional and knowledgeable. I was able to place my order and arrange delivery with a phone call. I will shop here again.

We are extremely satisfied with the level of service we have received from Pavlov Medved. His level of expertise and service was exceptional. He was invaluable during our experience picking out pieces for our home. The furniture is very well designed and well made.

So far everything has been so easy and so pleasant. Mark was a very calm associate that assisted with our couch purchase. Our delivery date is is December.

I experience absolutely amazing service with Pavol Medved ! He was spending quality time with me to explain everything and help me find what I was looking for !!! I really appreciate all the help !!!

The salesman, Drew Sater, was extremely competent, cordial, and patient. We chose to purchase a sofa that he discovered had a huge waiting list. He was so knowledgeable about store inventory he led us to a very similar item that had an additional feature that we loved. We purchased the new item plus 2 love seats. He is an asset to your store.

They took their time with us and we went back multiple times, each time they were professional and friendly and did not push us into anything we didn’t want.

Not a good experience. Bought new got used. Delivered a base without batteries for a remote. Mattress should have expanded to 12 inches all over. It's crooked. Told headboard/footboard rails would be in November. Now it's late December. Not happy at all. I.want to return it and can't now. Been 24 hours.

Nicole Garcia best sales representative.will use again

Guermanie is AWESOME. Very warm and professional person. She demonstrated the perfect way to serve customers and patience, if you want to collaborate with someone who focuses on satisfying your needs for your home, go see her!!!!!

Maddie was awesome! From the moment we stepped in the door, she made us feel welcome. We had our 1 year old who was being a year old and acting up and she didn’t mind at all. She took us through and we gave her inspiration and she ran with it. She wasn’t pushy at all and juts very knowledgeable on their product from the city side and the Ashley side. My wife and I purchase a lot of our furniture from Ashley, but she just made it so we will only purchase through her moving forward.

The staff was friendly and helpful as with anything else these days the prices are high but we found some stuff we really like and paid for the premium delivery which means I don't have to put anything together

I had the BEST EXPERIENCE at this City Furniture in Ft. Myers. Christy Green is EXCELLENT Customer Service, she helped us in every step of choosing the furniture for our new home. I really appreciate all the help. Thank you so much!!!!!

Great deal. I really like Ashley furniture. Might not be the best quality but I have cats and you can't beat the price.

If I could review this store 0 stars I would. My Fiancé and I ordered a bed frame early January with the promise of it being delivered in march or earlier as it was IN STOCK. That was a lie. Each time I would check on the items it would be delayed a month or more. Our frame was delayed so much that it once said we would get the head board in OCTOBER. We finally got the head board and as excited we were to put it together we cant because we're missing the slats and hardware! Its been nothing but broken promises from this store and I cant express how frustrated I am that after 5 months we still don't have a bed and if we wait for the claim on the missing items it would take another 3-4 months for them to arrive.

Rafael was so patient, helpful and knowledgeable. He went out of his way to help him.

Purchased a bedroom set from City Furniture in January 2022 and ordered a king size mattress maybe a month later, all cash sale no financing. Salesperson Cory Alexander was awesome! Very helpful and supportive. FT Myers management team was great too. Now the worst: my set was delivered in pieces, one part at a time. I understand this is typical lately; however, here we are in August 2022 and still my set is incomplete. I have called and emailed everyone from my Salesperson to the President of City Furniture and no one seem to be able to help. They are all at the mercy of the warranty/parts department. I offered to return the set and pay more for another set, I was told "no" that cannot happen. I am stuck with a bedroom set that is unsafe and uncomfortable with no way out! What does one do? Well, I voiced this concern to City Furniture and was told that if the bed falls apart or break not to worry because I had reported that parts were missing! Really? This is super frustrating and I feel Helpless! Don't end up like me.

Kent was great and helpful in all areas!

Good furniture, professional staff. Didn't have what i wanted.

I recently purchased a sofa from City Furniture . Carla Pearson helped me with the purchase and she was great. The process was quick and easy.

Worked with Dan Martinez over the phone. He was Fast, Fair, and Transparent....Highly Recommend!!

Upon arrival at Ashley Fort Myers showroom was greeted by staff Christy Green was very attentive to what I was in search of.walked with me in showroom and help with purchase .

Below 1 star for customer service. I understand supply chain issues, but ordered back in Feb and with supply chain issues was told it would be available in May. Its now July and I am yet to receive any piece of my furniture and now have to schedule delivery for 1 piece at a time (headboard delivers next week with nothing to attach it to......literaly just the headboard). Looks like the rails, footboard, and dresser will all be coming in 1 piece at a time. Dont bother calling their customer service to have all the pieces stored together so that at the very least I can have a full bed piece delivered. No attempts to store or reserve pieces, just being told to accept or cancel everything. So now I have to store a headboard for the foreseeable future (which is not a small piece) and hope everything else ships bit by bit

rule number 1 , greet the customer upon arrival, introduce yourself, offer your assistance if anything. Do Not engage in repeated conversation with other associates while customers are walking around. this store can’t even follow the first basic rule. i guess that why the parking lot is so empty. by the way i am typing this review while standing 10 to 15 feet away from 4 associates who have yet to offer their help. great job team. bunch of professionals you are. the hiring manager. amanda is the manager on duty and one of the people that ignored scores of customers on the floor. nicole garcia is the saving grace; she at least acknowledge my existence. do better

(Translated by Google) It seems to me a lack of respect for this damn store the time I decided to furnish my ksa with them....CARRRRIIIIISIMOSIMO and of terrible quality! and when you claim neither money for back nor good service! 1st 1 mattress for $1,200 and in the end I ended up buying another one there for $2,500 and now 1 of us paintings that are 4 painted sticks... it arrives broken and now the change is due in 1 month! But the payment is at the moment ... yes! They are inept! DO NOT SHOP AT ASHLEY! (Original) Me parece 1 falta d respeto esta tienda maldita la hora q decidi amueblar mi ksa con ellos....CARRRRIIIIISIMOS y de pesima calidad!y cuando reclamas ni dinero para atras ni buen servicio! 1ro 1 colchon d 1200$ y al final acave comprando otro alli d 2500$ y ahora 1nos cuadros q son 4 palos pintados...me llega roto y ahora el cambio para dentro d 1 mes! Pero el pago si es al nomento ...eso si! Son 1nos ineptos! NO COMPREN EN ASHLEY!

I bought my very first brand new couch in my life. The excitement was soon severe disappointment unfortunately. The ordering process went great! My associate was very pleasant, I paid cash, so easy peasy! Delivery was scheduled for the next day, also awesome. Delivery was set and I received my 3 hour time frame, which was between 2-5pm. We rushed around to run errands to get home before 2. 5:00 came and went, 6, 7 8, no 30 minute call. They showed up at around 9:00pm. Delivery guys were awesome, even though they had a VERY long day, and weren't even done with their deliveries for the evening yet. We take off the protective plastic and the couch is broken. Board in the back is nearly split in half. I put in a damage claim. They contact me to say someone will come out to fix it. I requested a replacement as I just spent almost $2000 on a brand new broken couch, but they declined and said their repair men are amazing. Repair man comes 2 weeks later. Repair man puts a scab on broken board and proceeds to leave his garbage and saw dust outside my front door. All in all the couch was very overpriced for the poor quality. The thing creaks when you sit down, it's not the same height where you attach the chaise to the couch, so the cushions don't line up right and you get a crick in you back if you lay that way. The chaise cushion doesn't stay on. I'm constantly walking by and pushing it back where it goes. Sick to my stomach disappointed. So 1 star for my in store associate, and for those poor delivery men running ragged all night.

Beautiful selection

Where do I begin…. DO NOT BUY FROM THIS FURNITURE COMPANY. YOU ARE BETTER OFF WITH RENT-A-CENTER. “Premium delivery”… Yeah right… The furniture buying process was seamless at first, Michael S. my salesman was very professional and helpful. He answered my questions thoroughly and graciously. I purchased an $1800 sectional couch. Upon delivery, I received a call from the delivery men (30 mins out) from an Opa Locka Florida number (Miami warehouse). The men were extremely unprofessional. No class or professionalism at all. I live on the fourth floor which they stated they could not fit the second piece of furniture in the elevator and that they would have to return it to the warehouse because they could only walk it up to the third-floor. I asked them to at least try to fit it in the elevator, because I get it who would want to walk up four flights of stairs with a heavy couch. THEY BOTH didn’t even ATTEMPT TO MAKE IT FIT OR MY SECOND OPTION if I gave them $60 cash under the table they could do WALK IT UP FOR ME. I was shocked and in disbelief as I had paid $180 for what they call “premium delivery.” My premium delivery service ended up being ME dragging my couch with one of my neighbors into the elevator. Which it FIT. If I would’ve known that I would’ve BEEN TREATED SO POORLY I would saved the money and paid myself for assembly and installation of the couch. Which I did. Maybe I can work for Ashley-City furniture. I NOW know exactly how to assemble and deliver sectional couches. The delivery men ended up leaving my second piece of furniture in my parking lot for me to drag to the elevator and into my apartment myself. The morality and customer decline of this company is insane, the brand image they portray to their customers in the final stages of their purchase(s) are astonishing. Nowhere in my initial buying process did I think that I would have to basically carry my couch to my apartment myself, when I paid $180 for delivery. *WARNING* Be careful when buying from this location as a majority of the furniture will come from the Miami warehouse with probably the same delivery men. They should be ashamed of the employees they hire and they should be ashamed that the employees represent this company in such a poor way. I refused to pay the $180 delivery fee which was refunded back to my card. Here are some pictures for your enjoyment.

I ordered a couch online (order # 725006969338) on 2/25/2022. I received a phone call from someone at Customer Care at Ashley on 3/8/22 to let me know that my delivery was scheduled for 3/26/2022. She said I would get a call the night before on 3/25 to let me know a more specific delivery window for that date. I also received an email confirming this scheduled delivery, and also stating that I would get a reminder email a few days prior to delivery. The week of my supposed delivery, I never got a call or email. So, on 3/25 I realized I could check my order status online through the confirmation email I received. When I clicked the link it took me to City Furniture, the place fulfilling this order, and on that site my order was listed as cancelled. I immediately got on Ashley Furniture's online chat, where a customer service agent said that they just looked up my order and it was, in fact, not cancelled, and that everything is fine and would be delivered 3/26 as promised. They also gave me the # to City Furniture and told me they were delivering. They REASSURED me that all was fine and that my couch would DEFINITELY be there 3/26 as planned. Unfortunately, they straight up lied and/or had no clue what they were talking about. I had a feeling I should call City, so I did. They let me know that Ashley had called them around mid-March to let them know to put the order on hold due to "credit card issues." They instructed me to call back Ashely and then have Ashley call them back immediately right then because, per City, Ashley's communication is sometimes not good. (Yea, seriously!). Mind you, I hadn't received ANYTHING from Ashley indicating that there had been a problem with my order and I would have literally never known if I hadn't contacted MULTIPLE customer service people at these 2 places. So, I called Ashley right after this conversation, was put on hold for a long time, and was supposed to get a call back because of the wait. When I finally got a call back, a customer service person confirmed that in fact the order was put on hold due to "a problem with my credit card" that they never specified. She kept saying the same thing without being specific and when I flat out said, "I have always had enough funds on the card," she acted surprised (as if "oh, then this shouldn't have happened"). My credit card, also my bank card, had no issues this whole time - I had been using it everywhere. No problems. Anywhere. Definitely more than enough funds on it this whole time. The customer service person said I'd have to talk to the finance department, which was already closed for the night. She also couldn't tell me any kind of time frame for the couch delivery, should the finance department fix their error the next day. She had zero information. She said she'd call me back "first thing" tomorrow morning to straighten it out. She didn't. Big surprise. I cancelled my order via phone the next day. That was the only good customer service I received from Ashley - the person who canceled my order was courteous and prompt. Otherwise, their customer service was terrible. Their online customer service chat especially was completely useless. They seemed to have no clue what was going on. I talked to at least 3 customer service agents online and they were all completely useless. I ordered a much better couch, for a much better price, from Wayfair. It came a few DAYS later. I regret not ordering elsewhere in the first place rather than waiting an entire month only to be completely disappointed and angry. I will NEVER EVER order from Ashley ever again. Or City for that matter. What an absolute waste of my time. Learn from my mistake and don't waste your time with Ashley Furniture!

Furniture is Gorgeous, our salesman Keith Trillin was fabulous. Informative but not overbearing or pressuring. Highly recommend City Furniture as well as the Ashley stores

I purchased a dual power recliner with insurance for any future repairs. Less than a year later the one side lift motor broke. I called in the insurance claim, a repairman came out, verified problem, and said he would order the part.I have heard nothing since. Since the Charlotte county store is required to order the part, I went to them four separate times and each time said they would have their parts manager look into it. I have yet to hear anything from them. Their insurance is worthless and their customer service stinks! Will never again deal with this company.

Nice store with a great selection. Walked around for almost an hour and no one offered to help. That's unfortunate. My husband and I specifically set out to visit there after researching online sectionals at various furniture stores. Ashley made our top three.

Dan was great! He was awesome at the store and did well with me back and forth on text messages and emails! A very positive experience!! We recommend him and Ashley furniture! Can’t wait to get our Dining Room set and Server!

Very friendly people to work with.

(Translated by Google) Terrible service, my order took longer than expected and arrived incomplete, I would never buy from you again (Original) Pésimo servicio, mi pedido tardo más de lo deseado y llego incompleto, jamas volvería a comprar con ustedes

If I could put zero I ‘d do.I get my mattress and when I call to return it they told me that I have to send to warehouse paying the return over 100$ also in the same time I delete my order and they told me that they would do and I would receive a refund and….. my other stuff was deliberately delivered to me 1 week and half later so now I have 4 mattress that I have to return by myself paying for it and the customer service was horrible… over 25 min each time of waiting for to do nothing

Sales people everywhere with little interaction. I placed an order for a couch and table and chairs. Given that we are struggling with the pandemic not all pieces have arrived. What has arrived was damaged. They name it simple to do a claim. It was 48 hrs until the connected with me. Via text with a customer agent with terrible spelling and comprehension of his sentences where difficult He offered to have someone come out and repair it. Repair new furniture? No! I would like to have new furniture that I paid for. The. He offered a discount or a gift certificate? No! I want the new furniture that I paid for. I asked to speak to someone via phone, his response is he is working with other families and has no time to speak to me directly. I requested again and he sent me a number. I called. Got the same answers. The only one that made sense to me was an “exchange”. Then I asked what if it happens again. I was told at that time they will make me a different offer. For new furniture? Make me an offer? I thought we came to a conclusion then placed me on hold.. which I still am on hold. All while typing this review. BUYER BEWARE. GO ELSEWHERE.

I worked with Tracy B. on the purchase of my sofa and she was fantastic. She was very helpful, provided all the information necessary to make a decision and made the purchase process quick and easy. She was also super nice! Highly recommend Tracy and Ashley Furniture!

Amazing service… Thankyou!!!

This place is huge! It appears they share with City furniture. The pieces are spectacular and seemed to be fairly well priced. We had visited because we were in the market for outdoor furniture. Unfortunately, their selection was not what we were looking for. I would have loved to do business with them as all the associates seemed on their game. No one asked if we required help, but that was ok as we were just looking at our options and seeing what we like. We purchased our couch and other indoor furniture from Kane's (which was still a great experience), but I wish we had started here!

Not the best quality but great prices

Norland was very efficient and helped us get everything we were looking for in a timely manner!

Katelyn really helped us out today. Thank you.

You have to work with Tracy B. She is Phenomenal. Ashley's furniture is sturdy, beautiful and long lasting. Don't go to other places like American signature and furniture falls apart same day. Ashley's furniture was delivered white flowers style. Furniture was assembled, cleaned and they removed all boxes and trash when done. We furnished our entire 5 bedroom house. Hoodoo Tracy B. She's so patient, she communicates, trust worthy.

Nick was awesome! So friendly and efficient! Was able to find the perfect pieces to add to my home! Definitely coming back!

Daniel M was awesome, and super helpful with finding the right couch for us. 10/10 recommend him

Great experience overall! Good selection of furniture and home decor at fair prices, especially with Black Friday sales. Dennis Webb, our salesman greeted us at the door. Friendly and professional. Never felt pressured or rushed. Thumbs up!

Nick was great to work with.

They try to add all kinds of stuff to your purchase You can end up paying 20% to 30% more

We have been working with Dan at Ashley Furniture and City Furniture in Ft Myers for months now. We can not say enough about what a great experience it has been. He is so kind and patient with us. He is so helpful to us taking us all over the store looking for anything we want. He goes over and beyond to make sure you are happy and puts no pressure on us. We are building a new home in Ft Myers and furnishing the whole house. He had made that task so easy and fun. Thank you Dan!

They are misleading and very bad management, I was going to purchase everything from them and they said they will give me discount but when I looked on the total price it was a lot higher and when I checked everything again I found they added more services that I never asked for and when I asked them to remove it they said that they have to take off the discount

(Translated by Google) I love it, wonderful store (Original) Me encanta, maravillosa tienda

Rafael was wonderful! Rafael was not pushy, he followed along as we went through the store selecting furniture and he was there to tell us if it was in stock. We could not believe the selection at City Furniture, so much to choose from. We are hoping we really get the furniture on our delivery date.

Amazing store, amazing service. Kenneth was awesome and patient! I found the bed online and it was on sale for 50% off and they price matched it!!!

When I walked into store, Scott greeted me and introduced himself and said let me know if you have questions. I was immediately impressed and thankful that he didn’t pressure me and didn’t follow me around. Another person, Kali, checked on me at one point and I shared that I was working with Scott…you bet I’m going to be loyal to Scott because of the way he treated me. When I was ready, I asked Scott questions and he truthfully answered my questions without the usual salesy attitude. He did share his experience and treated me like I was an intelligent person. I bought a desk and temperpedic mattress and base. I’ll come back and seek Scott out to buy my bed frame when I’m ready. Thank you Scott. -Donna

Martha made sure we bought what we liked. Guided us not pushy. Great furniture. We have reduced our stars from 5 to 3. Follow up and proper understanding of messed up delivery and orders. We originally praised Martha. We will not work with her again.

They will say anything to make the sale. Then after you have scheduled delivery your told items are back ordered and it will be weeks before you get them.

Would have been nice if at least one Sales person asked if I needed help

Víctor was very helpful navigating us through the store and ordering the sofá that we wanted for our home. Thank you Victor for all the help.

I came in looking for a bed set for my new home. I was greeted by Victor Taveras. I explained the style I was looking for and within minutes I was shown the perfect set. He was very friendly, knowledgeable and didn’t make me feel pressured in anyway. All and all I couldn’t have asked for a better shopping experience. I’m very happy with City Furniture and the service I received from Victor. Thank you

I just walked around the fort Myers store for well over 30 minutes sitting on furniture, taking pictures, etc not one sales person approached me and there were at least 10 just sitting around. I have to furnish a 2000 sq foot home. I mean everything. Too bad for them, I WILL NOT be back.

Was actually surprised by what they had.

Please before you buy check out the warranty information. They want to charge you $100 each time you call for a warranty issue. I actually decided not to purchase my furniture there and go somewhere else because they tried to tell me this is what every furniture store does . I went right down the road and bought all my furniture and they do not charge you fees for furniture still under warranty. * after reading the reply from city furniture I find it suspicious that your employee says it will be $100 but now it’s 50. This just confirms I made the right choice going with another furniture company that stands behind their furniture and does not charge customer for “transportation” for things under warranty.

Ryan was very helpful. We bought a nice living room set.

Bought a sectional sofa online. When we checked out it said we were getting FREE doorway delivery. We were told 3 times on the phone the delivery drivers were going to bring the sofa up to our apartment and leave it at our door. We were fine with having to bring the sofa into our apartment ourselves. We told the customer service and scheduling people multiple times we live on a third floor apartment. When the delivery drivers showed up they told us they could only deliver to the 1st floor but would bring it to our elevator. Well guess what it didn’t fit. We called customer service and talked to 5 people who all said different things that contradicted each other. They have very bad communication skills and made no attempt to make the situation right for us as customers. We ended up becoming beyond frustrated and canceled the order. THEY ARE HORRIBLE. Definitely would not recommend them at all.

They take care of their customers

It's good place for people who need starter furniture

My husband and I found a bedroom set that fit our wants and needed; so, we applied for the Ashley Advantage credit. After receiving our card we went back to the store to make our final decision on what we wanted and tried to purchase it. As soon as I pulled out the Ashley card I was informed that that stored doesn’t accept that card. An Ashley Store won’t accept an Ashley Card! Huh? Then we spoke to the manager and he confirmed that story. Said that there is an Ashley Corporate store in a town 2 hours away with more selections if we like to go there. The next day that’s what we did, drove out of our way to get this set at the corporate store. Half way there we still couldn’t find an address on google maps so we called customer service. We’ll… there is NO corporate store and not even a store at all in the town we were told to go to! After a very frustrating day of chasing this imaginary store we ended up in the closest one to where we were at. Turns out the card is accepted and it took 15 minutes to do it all and get out! Thank you to Craig Burchill in the Ft. Myers store! He was so amazing! Anything we need, we’ll go see him!

Nazik was very helpful and saved me more money then expected. She went out of her way to make sure we were getting the right cabinet, even sending me pictures to verify. I will definitely shop Ashley again.

Henry on City side was great! He was so kind and patient with me and all my questions. I bought a new mattress and he was so product knowledgeable! Customer service was great when it came to my deliveries as well. I’ve bought from here before and I will continue to do so. Thanks Henry! 😊

huge selection and GREAT deals. spent ~$4200 and saved $2100

Chelsea was fantastic! Professional and patient. She helped me select furniture for my entire condo! She quickly understood my needs and taste level. Great experience!

'Kenneth' (Scott) was fantastic!!

Thank you, Ashley Furniture for having such a knowledgeable associate as Maddie Grande she helped us to find the perfect fit of furniture for our home. For that we are forever Grateful!!! ~Precious

Had a very good shopping experience at Ashley Homestore in Ft. Myers today. Our salesperson, Carla, was very helpful and knowledgeable.

Horrible service.

I had the nicest salesman Mark he was very helpful and took his time with me, I didn't feel rushed at all. I will go to Mark for future purchases.

I went here on Mother’s Day and my experience was great. Daniel Martinez my sales guy was amazing with me. I changed my mind several times and he was happy to redo my order several times until I was happy and run around the store helping me and looking for additional pieces. I had a great experience here. I would definitely recommend!

(Translated by Google) Excellent service! (Original) Excelente servicio!

Great selection

My girlfriend and I were shopping for furniture together for the first time and super excited to do so. We had a pleasant experience shopping and finding what we wanted until we reached the “checkout” process. The associate asked us multiple times for our address and then still had it in the system wrong. We finally got the first portion of our order and there was damage so luckily we had the protection plan so they eventually swapped it out for us. The second half of our order came and there was damage again and a piece missing from the package so we then had to go through the process of speaking with customer service, which at least takes an hour for someone to answer, and we again had to set up another delivery. Most recently we were waiting on an ottoman to be delivered and 4 delivery dates later and multiple nights waiting on hold we found out had gotten discontinued and they didn’t tell us so we’re were making payments on something we were never going to get. We then went back to the store to swap out our couch for another one (they literally had one option for us and still were going to make us pay the difference). This process took 3 hours and the sales manager was going to make us pay the difference and when I said something about it he just cleared it for us. This just shows they’re only in it for the money. Not one good experience from this store and now the new couch gets delivered with damage and looks to be a returned couch from someone else. I have called the store to talk to a manager 4-5 times and he keeps dodging the call and won’t take responsibility for it and the same goes for customer service. I don’t know how the store is in business with everything back ordered and the issues we’ve had.

I walked in at 5:00pm on a Monday evening. I was only 1 customer out of 2. Not one single associate came to greet me. I saw all three of them sitting off to the side. I walked through almost the whole store and still not a person in sight! I walked out and bought my mattress from Mattress Firm down the road. I will never go back to this store. Guess they don't want my money!

Super helpful. Hard to know who is available to help you but it nice I found him, is was painless. Shopping for furniture that’s all you can ask for.

Great Shopping Experience. Upon purchasing a whole living room set, things went downhill. The associate gave us a tentative date which was roughly one month after the date of purchase that we were supposed to receive our set. A couple days before delivery, I received an email saying my products were out of stock. How can you sell items that are not in stock????? I bought set back in 4/24/21 and it is now 7/31/21(THE DATE OF WRITING THIS REVIEW) and I have only received one piece of the set while I'm still notified online that my items are out of stock. I've spent the last three months without a living room set and am still unsure about when I'm going to receive my products I purchased. On top of that none of this was communicated up front that it would take this long to receive the products that I paid the full price for upfront. I'm extremely disappointed with this service from Ashley Home/City Furniture and do not recommend shopping for this furniture store. Customer service was great upfront. But on the backend customer service has not.

Nice store , except they tag along with you constantly. Always making their sale pitches.

Nash who has helped us many times,did his magic again. He is helpful and gives us space too. We enjoy the city furniture/ Ashley furniture buying experience.

I have never been more happy with a business store in my life, if you’re looking for a place to get furniture quickly and with great quality, this is the place to go! The sales associates are out of this world amazing when it comes to helping you find what you want/need. But, particularly Daniel Martinez did such an outstanding job on helping me find a couch that would fit in my living room! My boyfriend wanted a better visual idea on what the sectional couch would look like with certain pieces rearranged, and my sales representative Daniel, did just that! I felt bad doing that to him, but he was more than happy to find the furniture that would suite our lifestyle. 10/10 recommend all the way!

Awesome customer service and work with you great!

Great customer service

Pleasant purchase experience! No high pressure, very laid back! We got just what we were looking for! Thanks Nazik.

Our sales associate, Nakiz Anton was amazing, she took her time with us and we felt no pressure. Very knowledgeable about the products we purchased. She was able to get us specials, we loved our experience and would use her again anytime to buy furniture.

Had some complications with couch damage but it was addressed promptly and they provided good customer service as a result of the mishap. We are now enjoying our new couch and it is affordable, comfortable, and visually appealing.

Ferguson has been great at helping my wife and I in our furniture hunting adventures! She’s made it fun, interesting, and easy! We are so grateful to her for her help😊👍

Christy was very helpful. Thank you!!

My Ashly representative Bianca, was so pleasantly helpful.. And patient I'm very choosy and picky and she was very patient with me , informative. It was a great and pleasant experience and I purchased the bedroom set I wanted.. If your'e in the Fort Myers area go see Bianca..

I called the Ft Myers store and talked to a very pleasant young lady named Christy Green. I new what I wanted from looking on line and Christy confirmed it was in stock. She wrote up the order and scheduled the delivery. I should have it in a few days.

Over price for the same furniture you can get at bigs lots

Had some help giving me insight on lg rugs. Glad I went in, as they also had carpets hung up despite being told otherwise next door.

Excellent service, Mykeal is a great salesman and was really helpful.

After placing my order in September I'm still waiting for my correct chair. They told me everything is delay cause of covid.. That my order will be deliver in October, well my sofa was deliver but as you can see wrong chair was deliver. Then I had to file a claim, nobody call me when filed the claim when it stated we will contact you within 48 hours. I waited a week. I call nothing was done it took a while to find my claim the gentleman was nice to help me. My deliver was set for today 11/6/2020. Nothing. I call today they told me sorry we havent got the shipment yet it will be deliver at the end of the month on the 27th.. mean while all my order from rooms to go were deliver at the time they said even though they were behind with order from covid... this was my very first time buying furniture Ashley furniture the worst experience I had and my last time buying from them. Invoice 500925 Is 2021 Feb 2nd they keep calling every month telling me it will be there next month. Still waiting.....

They were on time with the delivery and courteous. They are impossible to contact through the “chat line”. I spent over 2 hours waiting to “chat’ with a representative. Never did speak to anyone.

Big place with lots of options. Pretty expensive.

Terrible! Just terrible. From initial service to delayed furniture delivery due to incompetent worker (Larry), to unaccounting management team. I'm HIGHLY HIGHLY disappointed. Will not be returning for the furniture I thought I wanted next from them. Yes I know covid is going on and things are a bit slower due to that but how you handle a screw up that your staff caused has nothing to do with Covid!

Love my new furniture. Great quality, quick delivery and working with Victor was a pleasure. He really listened to what I was looking for and helped me find the perfect match.

Emilio was very patient and helpful with our decision making. I would highly recommend the Ft Myers Ashley Home Store and in particular Emelio!!

Happy with purchase and price. It was very confusing though. Still not 100% sure how the total was reached. A manager came to the register to help sales person, he never looked at me or said a single word to me. And had a frown on?

Henry was my salesperson and was so accommodating. He is a true asset to City Furniture. He explained everything and made my purchase very easy. He also helped with design choices. Thank you for all your effort Henry

The best up to date, instyle furniture and decor.

Our salesperson, Wasim, was very helpful and answered all of our questions. His information will help us make future purchases a lot more confidently. I would ask that management insists employees cover their nose and mouth with the masks. I saw several employees with mask under their nose. Im glad our salesman was not one of them.

Great experience and delivery. They kept me updated and arrived during their timeframe with everything put together.

Corey did a wonderful job helping us find the exact style we wanted in our new living room set. There was a Lot to choose from and everyone there was very friendly and informative. We'll continue to give Ashley our business. 🙂

Havent recieved my furniture yet, but in the years Ive been buying from City/Ashley, ive never had a bad experience..this time around, Larry was absolutely amazing, patient, and diligent with getting our large purchase completed with the maximum savings possible. We would suggest asking for Larry every time, and will be back for more!

Great Customer Service and Good Prices. Went in looking for a sectional and found exactly what I was looking for. Thanks Reid and Kevin-Mgr.

Absolute nightmare with their delivery of actual product. No show, no call on scheduled date. After we call to coordinate, no customer service whatsoever! Instead, we are told they will be there when they get there. They finally show up 24hrs later and forget our bed.... the biggest piece of furniture! Total lack of assistance, not courteous or accommodating at all. Now, we are told the bed will be delivered in 3 days. Do not buy from here. Completely worthless company! Cannot speak with anyone directly. Once you do, it is the same song and dance of not taking responsibility. Corporate complaint forthcoming! Stay away from them at all costs!!!!!

Poor service most of the salespeople standing around talking amongst themselves. Have a question good luck! People being waited on couples. Don't go alone!

The moment my husband and I walked in the door, we had great service from Alecia at the Fort Myers store. She was personable, professional, and extremely knowledgeable about all the furniture pieces we were seeking. She made our shopping experience fun and productive! We will definitely be back again for any and all our home furnishings. Thank you Alecia!

Our shopping experience at Ashley was a pleasant one. Our salesperson, Kai was very helpful and knowledgeable. All of our furniture is from Ashley/City Furniture because we love their products. Kai is the type of salesperson that we would refer to our friends and family and also want him as ours for future purchases. Sincerely, Frequent Flyers Jeanette Smith and Kristen Aleo

Excellent shopping experience! Reid is the guy to ask for when shopping!

Wasim was an excellent salesman. Very helpful, informative and patient.

Great customer service! Alecia was very patient through the whole process and listened to our concerns. There was no pressure to purchase and she helped us through all of our hesitations and concerns to find the perfect purchase for our home.

Lack of customer service

Bought several rooms of furniture and it was a pleasant experience. Will choose them again in the future.

Great prices and service

Staff was very attentive to my every need. They were very professional. Walked through the store with me for 1 1/2 hours until osfe a decision. Most stores these days don't know what customer service is... But Ashley Home store does!!! Tried to set up my new furniture, parts missing... Parts on backorder... Slept on the floor for Christmas

Thanks to Henry he made it very easy to talk to and work with being getting things done

My sales agent "Gio" excellent service, a true pleasure to work with

There was no sales person following us around. No high pressure sales and when we decided on a table to purchase, Trevor Gallagher, made the sales with information was pertaining to the financing of the table !

Good quality furniture for the price, Gianna and Alecia were very helpful and made the whole experience stress free.

Great prices and quality service

This is our second purchase in 2 yrs. and will be using their services. Was met by Mr Richard Vorell upon entry. We advised what we were looking for in the living room needs. Once we found the items. He was very knowledgeable in our needs. Transaction was completed and will be delivered in a timely manner

I’m in Ohio and needed furniture for a home in FL, called and talked to Craig and he took care of my order!

Worst experience ever. Chair come in ripped Still not fixed after 3 weeks. Wrong lumpy mattress delivered 3 times. Last time yesterday. They do not stand behind their products and the store will not help you after the sale. Long wait times for customer service and wait wait and wait. Still don't have mattress after 3 weeks of waiting. Sad, will not buy from them again.

Always a great experience when shopping at Ashley Home stores

Really enjoyed the offer of assistance and the freedom to just browse. After finding something we were interested in, Victor was very informative and helpful. He was even able to set up delivery for the next. We will certainly check Ashley Furniture first when needing furniture or decorative items.

Bought a Queen mattress. Very Good mattress. Salesman was very helpful in helping me pick a mattress. Delivered on promised date. Delivery guys were great, courteous, and helpful. They even got here before the delivery window start time.

I do love Ashley Furniture- it’s great quality, great prices, sales staff is always on point and knowledgeable, plus the turn-around times for delivery are phenomenal. I have furnished a good part of my house with their pieces and just purchased an outdoor living set w/fire pit/coffee table and am very happy with this purchase! See Jeff, he’s wonderful. 😉👍🏻

Luis was very helpful, to fill a order for us. Will do business there again.

Carla was very knowledgeable and helpful!!

Craig Burchill was phenomenal! He was friendly, professional and efficient. I can’t say the same for the rest of the staff we encountered. Upon arrival we locked eyes and tried to gain attention from the sales representatives we encountered, but each one avoided eye contact and blatantly ignored us. We might look young and we did dress comfortably but that is no reason to not even acknowledge us. A simple greeting from the staff would have made this experience a 5 star.

Just bought a couch and loveseat from their black Friday sale. Great price.

Berry, my salesperson was a tremendous help. He will be my go to salesman for all future purchases too. But not only was he helpful but his manager. I failed to get her name, but she was very nice too.

Carla was wonderful over the phone! Super efficient and quick. I have been wanting a certain desk for months and found it on sale today. Within minutes sure had the order processed and a quick delivery date set up. Plus she honored the online store price. Couldn't be happier!!!😊 Thank you Carla for outstanding customer service🌟

Very quick, polite service

Warning! DO NOT GO TO THIS STORE! I would give it 0 stars if I could. Ordered a couch that was comfortable in the store and the delivered couch was hard as a rock and NOT what we ordered. Attempted to refund and they said there was nothing they could do. Criminal!!!

Excellent service from showroom to doorstep! The detailed accounting and reporting of item(s) purchased and processed to the minute it reaches its destination is fantastic. The service is note-worthy of high accolades! Ready for order #3!!

Great and knowledgeable service

(Translated by Google) I love. I give him an excellent and spectacular treatment! (Original) Me encanta. Le doy un excelente y du trato espectacular!

V ery good customer service and friendly sales person

Really good environment. Ms Anton gave us a great service.

A very pleasant experience with Kathy Chappelle at City Furniture. Very informative and helpful. The store was neat and easy to shop in. We purchased a beautiful, high quality bedroom set and I'm pleased at how promptly it will be delivered. We will certainly shop this store again.

My boyfriend and I purchased a full bedroom set from Ashley’s Furniture last year, so when it came time to buy another bed for our daughter’s room we went back. I called to get some basic information and was helped by Nazik Anton. She spoke with me briefly to specify what we were looking for and then she took the time to go through the store and text me photos of some things that met our requirements. She automatically hit the nail on the head and was incredibly helpful. We went in several days later, on the weekend, I asked for Nazik and she promptly came to the front desk. She knew exactly what we wanted and took us right to the winner. She made this process easy and we couldn’t be happier. We went in Friday and Sunday afternoon we had the bed in our daughter’s room, just in time for her to come home from college for Thanksgiving. Thank you so much Nazik!!

Great experience here!Our sales associate was Michelle and she is amazing!This was our 3rd time here and we cane back to see her because she listens and is extremely patient and number 1 has great taste in complementing furniture together.We will not shop anywhere else.The manager Kevin is awesome as well and these are the reasins customers will return.Awesome customer service and a great sales associate 😉

We highly recommend Citi Furniture and our sales representative Carla Pearson. Right from my first phone inquiry, she made me feel like partnering of her family. She was very professional and made sure we tried every different bed that we were looking at. She was wonderful to work with and you are lucky to have her on staff. I have been in management in a banking environment and hired and managed many employees over 30 years and she’d be at the top of my list to hire with her great customer service skills and for knowing her product. Her follow through up to our commitment to purchase was great. Now we will have to wait in order to compliment the delivery service of Citi Furniture. They will also get a high rating if our new adjustable bed arrives as promised as we just moved in anew home and the bed is needed ASAP.

Went in during the pandemic, knowing there would be delays. Our salesman Gio was awesome!! Only took a few weeks to get our new set and we love it! Always buy Ashley furniture and it never disappoints! Great experience! Delivery men were very professional and went above and beyond as well.

Thanks Victor for the help!

Victor Taveras was very helpful! He answered all our questions and made it clear he was looking out for us!

The service is very poor the delivery is a mess i spending today 42 minutes calling ft myers store and because they don't answer the phone I call naples store and after 11 minutes a lady answer my call and stated that I am calling to show room so she was also disoriented with my delivery so we lost $200 salary waiting for a delivery that was scheduled from 11am to 2pm and I received at 4:50pm.

I was greeted by Nazik upon entering the store and was asked if I needed help. I required several furniture items that also had to be delivered in short order. She showed me the options available. I made a purchase that will be delivered in my time frame and was quite satisfied and thankful for her time and attentiveness.

My lady & I recently bought a new mattress from Ashley’s and we received the absolute best customer service. A wonderful gentleman by the name of Luis Perez assisted us; he was very knowledgeable and helped us to get the perfect mattress within our budget. He also followed up with us via phone about our delivery and even got our mattress delivered a day earlier. We’re very satisfied with our purchase & Luis’s professionalism left quite an impression on us thank you!

Manager Amy was phenomenal today, helping with my purchase. She was attentive and resourceful. Thank you so much! I am excited for all my new sexy furniture! yay! see you again 😁

Michelle was knowledgeable, efficient, and respectful of my time. I’m very happy with my service.

I had been walking around the store looking at furniture for about 15 minutes or so when Christy approached me & asked if I needed help. She listened to my needs & made sure that I got all the items I needed (bed, mattress set, nightstand sleeper sofa, & media cabinet). She was helpful & efficient. I would recommend asking for her when you go to the Ashley store on Ft Myers FL

Christy was awesome!

Michael Uhl was very attentive and helped me out!!

Thank you Craig, knowledgeable and great help 👍

I went to Ashley’s Furniture to look for a bed and dresser for my mother. The representative Molly was attentive, patient, and committed. She made sure we found what we were looking for and presented additional ideas. I feel comfortable doing additional business with Ashley’s based on my experience with Molly.

Wow, what a HUGE store. GREAT selection and really great service from Rafael. The whole experience was great.

Had an excellent experience shopping for my daughters bed room set. Liz Mulet worked with me for over an hour before my daughter got in town. She also set an appt for me so that the kiddo could go shopping and pick out her bedroom set just in case I got it all wrong. She was very professional and friendly and made ny daughter laugh constantly. It was more than a purchase it was a memory and experience. Thanks so much Liz. You deserve a raise!!

This experience was simple and seamless. Liz Mulet got the job done and even helped me beyond measures. Please check in store for items before going online, online is garbage.

Carla was an awesome sales rep over the phone for Ashley furniture , thank you!

Amanda was very helpful in our decision for purchasing a new sectional. The whole process was easy and comfortable. Thanks again! UPDATE: We had a huge issue with getting our broken chaise lounge replaced. Almost 4 months later and NUMEROUS phone calls, they finally replaced the chaise. Our chaise was delayed 2 weeks after other pieces were delivered. When it was delivered, it was CRUSHED & BROKEN!! That's when my whole demeanor changed towards Ashley Home Store. Our BRAND NEW chaise had to "fixed". I was not happy that I spent the money for a NEW sectional that had to be fixed. They delivered a replacement back cover and nothing else. My cover was not the issue. The WHOLE back of the chaise was literally broken. FINALLY, my last phone call resulted in a miraculous NEW chaise lounge available in the local warehouse. How about that? Ridiculous how they treat their customers!!! Will NEVER use nor recommend them to anyone!

We found a patio conversation set online, so we went to the Ft.Myers FL.to see it in person. We had a wonderful salesperson Bianca, who helped us. The set was not at the store but the online price was better so she asked her manager to price match it..saving us $900!!!! We will have the set delivered for free and will definitely be shopping there again soon!!

Very good

Had a great experience purchasing a new couch and table for my mom. Nazik was so helpful and pleasure working with.

I have been impressed with Ashley Furniture for a long time -good product- good prices- well-placed vignettes and this salesperson Kent was very nice / gave us space and was there when I needed a couple questions answered. And of course we bought a coffee table- sofa table & end table.LOL

This store is kept nice and clean. Richard Vorell was my salesperson. He made the purchase very easy. Richard was a pleasure to work with and I would highly recommend him.

I placed an order for a dining room table back in May. I expected longer than usual delivery time considering the circumstances. However I was scheduled 6 different times for the item to be delivered and cancelled just days before 6 times. Finally last week I receive an official text message confirmation that my item will be delivered on Saturday between 1:30 and 4:30 p.m. It went as far as including a delivery tracker. Needless to say I was ecstatic I was finally going to get my table. Saturday at 1:30 I couldn't put my phone down as I awaited my stop, number 8, to be up next. I watched as stop number 1 through 7 were quickly satisfied. But then the time approached 4:30, then 5:30, then, at 6 o'clock I get a phone call from Ashley furniture asking to reschedule my delivery. I was extremely frustrated and asked why it wasn't being delivered today. I was told that the item didn't make it on the truck. When I asked why I wasn't called earlier in the day to let me know, the representative gave me an attitude and told me that its an automated text. When I told him this was u acceptable, he said "or maybe it got broke while it was on the truck." I was baffled by this response. As much as I like the style and prices Ashley Furniture offers, its not worth the frustration or the aggravation. Had they just been honest up front and told me not to expect my item for several months I could have made my own decision whether or not to place the order, but when you are constantly being rescheduled every 2 to 3 weeks it becomes too much. Canceled my order immediately, drove to Pier1 and got a table for half of what I was going to pay at Ashley Furniture.

Barry was knowledgeable and kind. He made the process quick and easy for me.

The Website had a price that got me in the store but the prices were not the same once I got there or the product was not available. The associates in the store were helpful and we wound up purchasing the item we went for as it was available for delivery in 3 days.

Called Amy Smith at City Furniture in Florida! She took care of my issue, that a piece of my order the salesman did not take care of was resolved by her. Delivery date confirmed by her! She was a joy to work with!!!

Good sale price, very helpful and professional.

Wonderful experience. Allowed to browse with no pressure.

Craig B. did a fantastic job. Helpful, not pushy. We hate furniture shopping in Florida, you get pounced on by a sales person as soon as you walk through the door, at most establishments. You're on commission, we get it. But following us around, eaves dropping on our private conversation is frustrating! My husband and begin a race thru the store trying to avoid sales people. No I don't need your decorating advice. If I do, I'll ask. Seriously, your pestering has lost more sales than you know. Craig was awesome. He greeted us, and then laid low. He allowed us to reach out to him, then he was fast with answers. Thank you Craig, we'll be back!

The store was clean and organized. Trevor assisted us with our purchase and answered all of our questions. He was very friendly and helpful!

Fantastic service was provided by Wasim. He’s was knowledgeable and very helpful

Good luck actually getting your order. Financed $8k worth of furniture beginning of July & was told it was in stock with some items being backordered a week. The tentative delivery date changed every day for two weeks. Finally got half of my order delivered three weeks later & 1 out of 6 barstools showed up after I was told 5 would be arriving that day. Now it’s the end of August & the other half of the order has no tentative delivery date and just says “items unavailable”. At what point are items reserved for customers who paid for them?? I paid more money for a living room set because I was told was it was in stock since everything else seemed to be backordered until September/ October .. two months later my order is still “tentative” with no delivery date. I don’t know how they get away with still selling these items with false delivery dates. Awful customer service when you try to get answers. Wouldn’t recommend to a friend.

Shopping for living room furniture. It was a pleasant experience and very fruitful. We left with the feeling that we were treated fairly and with respect. We’re very pleased.

Very good!! I like it

Had some previous miscommunication but was handled professionally by management. Received my couch and it’s great. Thank you

We had a great salesperson, Emilio, and he assisted us with our selections. The delivery team were prompt, courteous and did a super job in set up and removal of packing material. Will shop with them again and highly recommend them.

We had recently ordered a bedroom suite from the store in Fort Myers, FL and after delivery, we were missing one piece due to damage to quickly find out that the piece was discontinued. I was contacted by Emilio who from the start was committed to rendering the situation. I am so impressed by their customer service. They have earned my trust and commitment to future purchases.

We had some issues with delivery from a different location, this store was amazing and helped to get us what we needed and the quickest possible delivery date. Thanks again to Manager David and his staff.

Absolutely a horrible experience as it took them four times to get our delivery and it’s still not right. Things were dropped, damaged when we received it. It will be two weeks sleeping on a mattress on the floor because of their lack of communication and prioritizing us and making sure that it was taken care of quickly. Offered us a Measly $200 off a $3000 set. Purchased on a sale weekend ,,,,shipping was free and they justify the $200 as a credit whereas if I would’ve used my 10% coupon for signing up for their email I would’ve gotten 300$ back.

Well I applied for a card and was approved , got ready to place an order and I was asked for a 10% down payment. I could understand the tax, but 10%, my amount approved was plenty more to purchase the bed.

Great experience! Carla P. Was our sales rep and she was very helpful. She let us do our thing and helped us when we came back for the second time in one day!

We can always count on Ashley HomeStore to provide the best customer service experience from the moment we walk in. Their large selection and great quality makes my shopping simple and easy. Let’s not forget the AMAZING prices! I always leave satisfied and excited for delivery day.

We had a tremendous delivery experience of our furniture with Michael Balazy, from beginning to end great to work with!

Apparently my purchase was not that important to the organization. Purchasing a sectional and during the process the “sales person” was approached by another potential client. Very disappointed that he left my wife and I to attend to their needs. Unfortunately with this type of service I will not spend my money with this company going forward.

Emilio was very informative and helpful! Helped me find a pillow that best suited my needs. I will most likely be back to purchase a mattress!

BAIT AND SWITCH! Beware of this store's sale practices! My wife and I went into Ashley on July 12th to purchase an outdoor sectional set. We found one that we liked that was posted as $1799 with 3 pieces and $2199 for four. Our sales person, Michelle, told us that the price with taxes was $1930 as displayed (four pieces). I told her that I thought she was incorrect as the posted price was higher. She reconfirmed she was right. When I questioned her two more times, she told me that they were matching on online price and that is why it was lower. We decided to take the sectional at the $1930 price and she took all our info. She then went to make sure she had input everything correctly, and came back and said it was now $2300! hat the price she gave us was wrong. When I asked about the 'online price match' she said she did not know. I asked for her supervisor who was dismissive and said we should have known better since the price was posted on the sign. I explained that we questioned the salesperson 3 times. No apology. Nothing other than saying it was our fault. Needless to say we did not buy it and won't be buying the table and chairs that went with the set. I called and asked to speak to the store manager numerous times to no avail. BEWARE

Great personal service !! Short time for delivery.

I always find what I’m looking for at the store. My sales person, Carla, was wonderful. Very helpful.

Horrible experience. I bought alot of furniture from Ashley Furniture and during the delivery they damaged my wall and staircase then denied the claim because said the driver didn't take a picture so they didn't care. I had damage to a dresser and king bedset I submitted claims, called, emailed many times with no answer back. When I do talk to someone they say sorry we can't help you or try to transfer me to someone else. This has been such a stressful experience especially when moving And I still have not received several pieces of furniture. I spent alot of money and they just do not care about their customers. Good luck if you received damaged furniture from them or home damage during installation. The delivery driver worked for city furniture and told me that Ashley furniture was cheap and I should of bought City Furniture instead. What a nightmare.

Absolutely the worst customer service I have ever experienced while furniture shopping. I will take money a few miles up the road to Bassett furniture.

Very helpful staff and very good sales on Quality Furniture

I have turned to Ashley on several occasions and I've never been disappointed. The furniture is superior quality, reasonably priced for the quality, customer service is second to none, delivery is quick and courteous. I always go to Ashley first and its usually my one stop store for what I'm looking for. Couldn't possibly be happier.

I went to Ashley Homestore. They were very polite and I love the way they took the time the find what I really like. I had purchased here before and it is good quality.

Thank You David Ildefonso for great service

Update: My furniture did get delivered shortly after I wrote this review. Both of the delivery guys were awesome and I couldn't thank them enough for fitting me in their busy schedule. Hands down 2 of the hardest workers with great communication with each other that made it a smooth and quick experience. I went in there yesterday and purchased a dresser and 2 lamps for my bedroom. Kathy was very helpful but I believe there was a misunderstanding about the delivery date. I said next Wednesday but I received a call from the delivery driver around 2 today saying he would be here in 15 minutes. I wasn't at home and said something must have been misunderstood and that if they could make me the last delivery today I could make it work. He said fine. It is almost 7p.m. and I'm still waiting and have tried a dozen times to get ahold of Ashley furniture. No one answers and I'm on hold forever. I disassembled and moved what had been there in that space for the dresser. Now my TV is on the floor and everything else on my bed. I'm not happy that I cannot get ahold of anyone. All the numbers I called are the same recordings.

Very relaxed visit with no pressure from sales people! But when you asked for help they were very helpfull.

Great customer service. Sales clerk was very helpful with answering all the questions I had, showing me the products I was interested in and so on.

Alec was very nice and listened to what we came in for. He showed us some nice options that helped get us in a better direction to figure out what exactly we wanted.

Admir was great! Informative and super helpful!

Great place to shop, great people to take care of you. Thank you!

Michael Balazy was nothin but professional and helpful. Very knowledgeable and got us set up with everything we wanted and more. FREE UMBRELLA!! We bought a bed and sectional and he made sure we got the best deal available!

Great. Trevor was very polite & knowledgeable of the furniture.

Trevor was great and extremely patient while I was making my mind up on a few items. We had a great experience shopping and will be back in the future.

2nd purchase of the day. Great service.

Sandor was very knowledgeable, pleasant, and cordial. He help us find what we wanted and we never felt pressured. We will come back and ask for Sandor.

Craig was awesome & spent his time on multiple visits to be sure we were served. Thank you!

Kathy was our salesperson, she is awesome! We live in a dif state and she personally looked for furniture and sent me pics via text. All great ideas and we bought everything we suggested. We came down a few weeks later and bought even more. Great experience.

I've never had such a great experience with any furniture company! I'm so glad I chose to use Ashley because they have from my experience one of the best sales associate I've ever dealt with! Craig Burchill you are awesome and I hope you are recognized for it!

I had a nice experience and the furniture was very nice and we love it I will recommend it to anyone to shop at this store.

Very helpful salesperson in Fort Myers store. Did the whole order over the phone after choosing furniture online. Did not have to leave the house. All will be delivered and set up.

Rafael Garcia at fort Myers store, went above and beyond with helping us find just what we was looking for. His customer services is the best we have had anywhere. Knowledge, guidance and professionalism is superb

The manager was nice and very helpful. The sales associates however, not so much. Not one time did a single one ask if we needed help with anything. The only people they approached were elderly couples. Apparently being a young couple to them means we arent worthy of their time. Will not be going back to either Ashley or City furniture.

Grant was amazing! Always there to answer questions without being overbearing, I love that in a salesman! Beautiful furniture at great prices!

Xhensila was so patient and helpful while I asked over 20 questions about a sofa set I saw online. It was out of stock everywhere except the Ashley store in my area. She was even kind enough to check the online price and match it for me. I didn’t even know they did that. I am so excited my furniture will be here in three days instead of three months. I will be going straight to City Furniture and Ashley Showrooms next time. I am convinced there is no need to shop around for the best price and fastest delivery.

Erica & Jenny were AMAZING!! We were in and out within 1 hour! Both ladies made this purchase fast, friendly and convenient! KUDOS TO YOU LADIES!!!

The manager Erika was very helpful with my buying experience over the phone and even honored previous discounts and online pricing. She made sure to answer any questions I had and broke down the pricing for me. I will be going back to purchase more furniture in the near future.

Having purchased most of my furniture from Ashley over the years, I contacted my local store, as I had to purchase a power lift chair in kind of a hurry. The Sales Associate, Jenny, that assisted me over the phone...was outstanding. She was very methodical and attention to detail...also very sweet. Thank you for making my experience with Ashley yet another positive one!

Carla Pearson was soooo helpful. She answered a million questions and met all our needs with no pressure. Carla was very helpful and went out of her way. We definitely will be back to furnish more rooms.

Exceptional customer service. Very welcoming. Repeat customer for sure

Sales repepresentatives did not offer mattress protection, did not specify discounted mattress sale price as advertising for online, better customer services is neccesarily needed for this location.

Javier Rodriquez has been very helpful and patient. He is very professional and does his job very well!

Very professional and made me comfortable

Best staff, excellent management, Michael Balazy rocks! Love the service and quality here at Ashley!

JR Rodriguez was fantastic! Extremely knowledgeable and super helpful. We purchased a new bedroom set and mattress. He made the process fun and easy. The quality of the furniture is superb. We will be back!

Found a wonderful selection of coffee tables. Better than most stores in the area. The sales person allowed us to browse at our leasure without hovering. All questions were answered. Did make a purchase with delivery the next day.

Missing parts.

Nice store. Sale lady wasn't pushy.

Trevor was great and super helpful

Was very nice and very pleasant Carla Pearson was very help

Trevor an outstanding salesperson

We were very pleased with our sofa purchase experience today. Our salesperson, Admir, was very professional and helpful. Thank you.

Great job Sedrick and Diego!! Punctual and courteous Individuals.

Helpful

Me and my wife went to other furniture stores and no one would even try to help us out with a monthly payment option for the furniture we wanted we decided to stop by Ashley furniture and we were helped by David ildefonso not only did he walk around the store and show us a bunch of different options he helped us get the perfect couch for an amazing price from now on I will tell all my friends and family about David and Ashley furniture and I will not go anywhere else the service is excellent and the quality of furniture is amazing we really appreciate the help and will see you again soon for more stuff!!!

Worst customer service experience. I would rather have to call Comcast every day and deal with them, then spend a min talking to the reps at Ashley.

Kathryn Chappell was very helpful and not pushy She spent a lot of time showing us what we wanted to see and leftus alone to make our decisions. When we were leaving it was raining hard and she gave us umbrellas

Great options and great service!

Great sales people and atmosphere. Prices are unbeatable. We’ll be back for sure. Sandor an Michael are great.

Well my fiance and I went here to get furniture for our living room, we had already purchased some, but of course curiosity got the best of us and we had to keep looking around for what we may have missed. Of course we missed stuff! Ended up cancelling from another major store and getting exactly what we wanted from the start here, and for less. A couple of the employees were ridiculously pushy even though we told them we would let them know .... So in the end we went with Rafael Garcia. He was so wonderful to work with, funny and straightforward. He didn't follow us around or become obtrusive. He was there when we needed him to be and gave us space while we checked everything out. In the end he also helped us get free premium delivery and next day delivery of what we wanted. So he is the best in my book. Thank you so much Rafael and Ashley!

Staff sales people were very helpful and patient while I decided on my furniture selection. My new bed and sofa were set up properly. The delivery drivers were very courteous and friendly. Furniture looks and feels great. I will go back to Ashley Homestore for my furniture needs. Thank you

Beautiful store / so much to choose from. And Carla, my salesperson was a delight. Very helpful.

Great selection. great quality. great experience in the store. Found exactly what we wanted. Kathy assisted us in deciding on our bedroom set and she was wonderful! We tried online shopping and several other stores but were finally able to make a great decision in Ashley.

This is the worst , I've paid for my furniture and it's been a month and still no furniture! Don't buy from Ashley Homestore Furniture/ City Furniture. I suggest you go to FOS Furniture in Cape Coral, they sell Ashley, they are much more personal and "they can deliver"!

Admiral was a great salesperson.

Michael Balazy was a great help. Made our shopping very relaxing and pleasant. Thank you

Trevor G was so fantastic with helping us choose our accessories. He was knowledgeable and helpful without being pushy. We appreciate getting great customer service, which is not very common these days. The home decor accessories are so beautiful! We will definitely be back in the future.

It was great!! A young man Mr. Gallager helped us!! Such a great young man. Thanks!!

Unbelievable selection of furniture

Website says the store was open. Google shows the store is open until 9. A 20 Mile drive later and the store is closed.

Great furniture in a huge clean showroom! We took pictures until we could make our decision.Prices were just Ok, not so great, not so bad! We will go back, even though it's in East Hoboken from Cape Coral!

Good quality furniture.

We had a great shipping experience at Ashley Home Store. Great selection and helpful staff. Found pieces for 2 rooms in 1/2 an hour

Not very nice staff on our first visit. We resisted going back to purchase the couch we really wanted We eventually did go back and we were helped by a wonderful woman whom helped us without the judgement we felt we got on our first visit. We also got a beautiful rug and I am happy so say I am sitting on it now as I write this :) The delivery guys were actually my favorite out of this whole process!

Nice furniture

Great product friendly and knowledgeable staff

The most amazing experience shopping at Ashley today.. The two associates that helped me were fantastic. Always been a Ashley customer but I have to say this was the best one..

Lots of nice warm furniture styles.

Ordered a couch in November they delivered half of it on Christmas Eve and told me the other half is on back order and won’t be available until late January.

Great salesperson, good prices and good atmosphere.

Absolutely extraordinary service from Collete. Completely exceeded my expectations in every way. Cannot think of a way to be more laudable.

Erica was awesome I did everything over the phone and ordered a table for my house within 10 minutes can’t thank you enough😍

Great customer service, sales person was very helpful and friendly.

Nice furniture store with a huge inventory of fairly priced items. We were greated by a sales associate, Trevor Gallagher, a very nice, friendly young man who assisted us in our purchase. We will definitely visit the store again for some other future furniture purchases.

Bought a new bed after searching for months. Paid almost $600 for a headboard, rails, a footboard, and slats. Paid $80 extra for delivery and setup. They didn’t even attach the support boards before they left. There is also a huge crack on the right side of the footboard and two huge staples on the right side of the headboard. I tried to call customer service, and I’m not even sure if the representative or supervisor was less helpful, but nothing got fixed. It’s a lot of money to pay for a brand new, but broken bed. Save yourself the headache and money, buy your furniture elsewhere.

Appreciated our salesman J. R. showing us patience in choosing new bedroom furniture for our condo. With so many options at the Fort Myers store, he showed us quality furniture at a great price!

Charles was wonderful to work with. Very happy with what I purchased!

Customer service was great and helpful. Not a pressure sale. Would recommend at least a walk through when shopping for furniture.

Very positive experience. Sandor, who was the sales person helping us, was very helpful with no aggressive sales tactics. We really appreciate that. He is also very knowledgeable about the products and shipping arrangements.

Quality furniture. Relaxed & friendly atmosphere. Really good prices.The assistant manager, Charlie, was awesome and took a lot of time to help me furnish my apartment. Will definitely be back! God bless!

Collette was very informative and provided excellent customer service. We will definitely be shopping there again.

Salesman went above and beyond to make sure we could receive our furniture within the small window of time that we had available. Very Happy Customer!!!

Colette was a great knowledgeable sales rep. Compared to other stores, great merchandise and prices.

Trevor was great! No pressure and very accommodating. Will return for our next big purchase!

Carla was a big help to us as we just moved to Florida from South Dakota. She took her time to help us. We left very pleased with her service

Good information on loveseat we wanted.. also good info on delivery process and sale benefits.

Helpful staff. Found exactly what I was looking for.even my throw pillows in the right color. Great selection of furniture and current with the times. Non pushy salespeople

First class!

My salesman JR was the best! Very patient!!!!

The worst experience we've ever had. Very unhappy with the customer service. They don't allow exchanges so we're stuck with the most uncomfortable sofa and loveseat. Half our furniture was damaged and they tried to negotiate us keeping the furniture for a discount. The two men that delivered our furniture wanted to argue with us about the damages. The TV stand was cracked all the way through the wood. I just wish I would have read the reviews better before buying $6000.00 in furniture. Very different work ethic in Florida than Minnesota. No sale is final. Never but their products.

Very nice store David was our salesperson and he was most gracious in letting us look for what we wanted without hovering over us. When we had questions he was there to answer them. Very pleased with our buying experience

Erka was the best. Very helpful

It was the most painless furniture shopping experience of my life. I was in and out in 30 minutes! Great service!

Great service. We found and own the couch we wanted and the salesman Sandor was great.

Collette was so helpful, she helped the the kids and I look for everything we needed. It was delivered in a timely manner and the delivery went smoothly. Ashley homestore has beautiful furniture. Will give them my business in the future.

Very pleased with the buying process with Sandor! Great customer service and made the process easy!

I live in Ohio and needed furniture for my condo in Florida. Called the Fort Myers location. So helpful and efficient. Great price, they set up my delivery. Everything done easily on the phone

Great selection of furniture along with reasonable cost! Very nice sales person with patience that we needed. 👍

Purchasing was good. Delivery not so good. Cabinet came it was missing the shelf brackets so they took the whole unit back. Now I have to wait until next weekend because I work during the week. They won’t guarantee the first delivery next Saturday like requested since they messed up and didn’t make sure everything was there before delivered.

Izzabella was just wonderful! She really took the time to find out our ACTUAL needs rather then just working on another sale. This girl knows her inventory, can relate to the customer, and gave us an overall fantastic experience! We’re very much looking forward to our new couch and we’re still hopeful the bedroom set we’re on the hunt for will eventually come into stock! We hope to see her again for our future purchases. Thank you for your valuable time and expert advice.

It was a great experience; Izabella is a great and fantastic person,

Special thanks to Izzbela, great service!

Good variety, good price, good quality, and great Service... What else do you need....

Overall it was a very pleasant experience. I found what I was looking for at a very reasonable price. Mr. J.R. Rodriguez was very knowledgeable, good listener and patient.

Purchased a couch and piece of living room furniture from here, great location with lots of different choices. Delivery was prompt, fast and our new furniture is beautiful and perfect.

We had a great experience with Kathy at the Ashley furniture store at Gulf Coast Center. Very relaxed and she worked to get what we wanted an we made the purchase

Great experience!!! Got what we wanted and will be delivered!! Very helpful!! Thank you Kathy!!

Very nice help. Listened to what we were looking for and helped us search. Thank Jannie

Bella was fantastic, she helped us find the perfect furniture for our condos

Very helpful. She helped us every step of the way and was patient with us. Would go back in a heart beat.

I had an an usual situation and you might say not the usual customer. Let me explain we were building a new house and planned on having the furniture delivered the day after closing, but that didn’t happen and the closing was delayed for 3 weeks, when I called Ashley and explained they said “ we understand things happen “ they held the furniture for me and told me to call them when we were ready for delivery with no problem and with no re stocking fees. Very helpful and great customer service just when it’s seems that customer service is a thing of the past. Thank you ! Keep up the good works

Carla was great! Took us right to the recliner types we wanted to see. After choosing one and finishing the deal we wondered around a bit and I had a change of heart on the recliner I selected. Even though she was 5 customers deep she did the return and proceeded the new recliner. Never acting bothered by my indecision. Professional !! Defiantly will shop there again.

Great store. Good experience. Kevin was exceptional in helping us.

Quick turn around. Beautiful furniture.

I had one of the best experiences shopping for furniture at the Ashley Fort Myers location! I was greeted with such a warm welcome right when I walked through the front entrance. My sales associate, Mike B, was a great help throughout this whole process, giving me updates on my order through text. Even when he wasn’t there, Florina, Keith, Bella and David, the management staff, were always there if I had a question! These are the most genuine people you will find in this business and sincerely want you to find something you love at whatever cost! I just want to say thank you to everyone at the Ashley Fort Myers location and you guys will definitely be seeing me again!

I was welcomed in by Alex, at the Interstate Commerce arrive location, who helped me find exactly what I needed. Overall great experience and great service

Alex was awesome. She helped me pick out everything I wanted and got a great price on a 14 piece bed set.

Don't buy your furniture here . When it comes time to back their products with warranty they give you a run around. Couch leather peeled badly and would only give 60% store credit ! Not a good deal especially when I don't want to deal with this place again. Do yourself a favor and stay far away from Ashley !!!!

Love Ashley's back home so knew I would love the one here in Ft. Myers. You get better quality at reasonable prices. Everything went smooth from picking out, in stock, and timely delivery. So happy with my purchases!

Had been looking for bar stools for our new home. After much searching we found the stools that would work. Just happened to wander over from the City Furniture store and saw these wonderful bar stools which fit our décor and are comfortable. Initially selected 4 of them and came back to the store and ordered 2 more.

Exellent products with exellent delivery and service. Im glad !. Ty