Ashley Store Fort Myers, FL

Dillon was absolutely wonderful and most helpful sales man we have ever had honestly will be definitely coming back for other things what we picked out he made us feel like family

Great selection of furniture. Excellent customer service. Quality furniture.

City Furniture and Ashley Homestore is the best furniture buying experience. Great team and friendly service at the Fort Myers location.

Great furniture, price matching and low prices. Sales personnel like you look around without any pressure to buy. Then when your ready, they'll take your order, get some info and within minutes your approved. Very easy without any painful memories. Thank you Nelson Ordonez Hernandez, you showed great patience and professionalism.

Brian was great. Showed me a couple things I was interested in, have me time to walk around the showroom and try out sectionals. They helped me order what I wanted. Awesome experience.

My salesman Matthew Purdy was new, but was very conscientious and helpful.

They were very caring and knowledgeable!

Denise Barnhardt was absolutely fantastic. We had previously worked with her the month before (we weren’t ready to purchase at the time). However, upon coming back to Ashley/City Furniture on Memorial Day - we had the pleasure of working with her again. She was knowledgeable, patient, and had a great sense of humor. She helped us with our wishlist and even helped us ultimately purchase our dream couch. I highly recommend if you’re needing furniture from Ashley/City Furniture ask for Denise!

Brian was great

A good variety of the type of furniture I was looking for. My associate was very helpful.

Horrific! We came in to buy a top grain leather couch and loveseat. I picked three out online and saved it to their website to make it easier. I asked for a leather specialist when we entered. I showed him the pictures and notes I had made about the type of leather we wanted and why. As we were looking at them, my husband noticed a set that really caught his eye. While we were sitting in them I said to the salesperson, “Are these also top grain leather?” He said, yes they are. This whole area is. He told us about all of the features. We decided to buy this set along with a rug and lamps. I asked the salesman if we were going to receive a conditioning kit for the leather and he said, that they don’t have those, unfortunately. I asked if I could use any good brand to clean and condition the leather and he said yes. We were so happy with our purchase. Only to find out when we get home and receive their emails about the financing, products, and delivery info, that it is “FAUX LEATHER!” We almost lost it. I was more than clear on what we were looking for. We called the store only to be told everyone was busy including all of the managers and they would call me back ASAP. I called again after 3 hours and was given the runaround again. The third time, later that night, I spoke to a manager who tried to “handle me.” He didn’t apologize for the mistake or even talk to the salesperson to find out what on Earth went wrong. All he did was agree to cancel our order. I said to him, I can’t believe you aren’t doing anything at all to make us feel any better. He said, well you are more than welcome to come back in to shop. Geez, thanks a lot! I asked for a Corporate phone number and he said there isn’t one. Don’t shop here!

Rafael helped us find the perfect dining table and even a nicely made king size bed. He's very patient and listens to what you want so shopping is enjoyable. There's a large selection between City Furniture and Ashley's so you can find lots of nice items at an affordable price.

Once upon a humid Saturday morning, we wandered into Ashley/City Furniture in search of a new sectional. Just a casual browse. Enter Denise. Denise, it turns out, had always dreamed of being a ninja. You could tell by her silent footsteps and uncanny ability to vanish and reappear just when we least expected. Unfortunately, Denise is no ninja. Not even close. Every step we took, she mirrored. Every sectional we paused at, she observed with the intensity of a Japanese Sparrowhawk. When we turned around suddenly, she'd pretend to study a nearby lamp with Oscarworthy overacting. I think at one point I caught a glimpse of her rolling across a lovely patterned rug straight behind an electric fireplace. It quickly turned from amusing to uncomfortable. Despite politely stating we were "just looking" multiple times, Denise continued her not so stealthy surveillance mission. She weaved through the coffee tables like a crouching tiger with two left feet, she was for sure no hidden dragon. Her version of customer service felt more like being tailed in a spy movie except less Bond, more awkward middle school play. We didn’t stick around long, as I feared that she would resort to using store credit cards as shuriken, I rushed my family to safety. It’s hard to appreciate elegant upholstery when you're being stalked, not by a ninja, but by the curse of commission based sales. Sadly, we never got to see the full selection, ninja Denise made sure of that. 2 stars—one for the selection of furniture, one for effort. Stealth… needs work.

Taylor is an amazing sales associate. She is extremely knowledgeable and helpful. I highly recommend her to anybody looking to purchase furniture at Ashley furniture in fort Myers, Florida.

Andrew was extremely helpful and patient.

Rafael was very nice and patient, He helped a lot with his recommendations, wonderful job

Eddie was amazing with help me pick out the right furniture for my home. Extremely polite and patient with me. Highly recommend.

JV was Amazing!!! She was patient with us and offered great advice!! Fantastic personality. Will definitely recommend her to others in our neighborhood!!

Very helpful & patient picking out furniture. Amazing customer service

Our experience purchasing furniture for the new home we were purchasing seemed to go smoothly until we put a partial down payment on our order. We were charged the full amount of the order. Plus the downpayment! We were told the correction would clear that day. It didnt. We needed the funds for inspections and appraisals that day. Even contacting the store manager didnt help. He actually seemed not to care at all. We were charged extra for late payments due to their errors. And offered no apologies in return.

This was a seamless purchase.. The sales person brought us to the items we were looking for. She helpful in offering choices. Our checkout process was quick and thorough. We had a great experience.

Tyler Bone

I worked with Corey Briscoe at Ashley Furniture in Fort Myers, FL..He was exceptional..answered any questions we had, was very professional and was very pleased..Thanks for having caring people

Salesperson very friendly and helpful.

I came into the store already knowing what I would like, Jose Fraga, my salesperson, was extremely helpful and knowledgeable. I appreciate that he didn’t try to upsell me anything and it was a very smooth easy transaction! I am a repeat customer and will continue to be because of their high-level customer service.-Leslie

Excellent experience

Tyler Lackey was our sales person, real professional, very informative right down to delivery, assembly. Helped with decision about mattresses. We would back for more furniture. Thanks again 👍

Great hospitality as soon as you walk through the entrance ! Tyler Lackey was a wonderful help in choosing the right sofa for my living space.

We went in with one thing in mind. We left with something BETTER plus a few extras…and got it all UNDER budget with free delivery! Go see Nazik! She is AWESOME!

Friendly polite sales staff

Awesome experience

We had a wonderful experience. Everyone was so helpful in helping us find the pieces of furniture we needed. We'll definitely come back as we continue to furnish our new home.

Denise is amazing! She quirks overtime to assist and will call you to assist in any way! Totally love her!

Very relaxed atmosphere, excellent sales experience, a lot of inventory. .

Ashton was the best sales person. We really wanted the Man-Den Gray Power Reclining Loveseat but their price was higher than another location. Ashton and her manager made us a deal we could not refuse and will definitely be back to City Furniture.

Delivery was superb. Very professional and helpful.

Love this store! And the staff is always so helpful!

Quick delivery, great service

My wife and I went in to look at a new bed. 2 employees were sitting at the front desk to worried about what was going on with their phones. We walked around the entire store and saw no one. As we walked out they did say bye but still did t look up. Lost our business and won’t be back.

What I went for I got. It took me a while because there were so many choices. I had a very patient and helpful salesman, Oscar. He knows the merchandise well and was able to answer all my questions and also make some good suggestions.

Would not honor $50 coupon or advertised online price Never going anything at that store again Bummer

Always a Good Experience

Luv Luv Luv this store had an amazing experience my sales associate Christy Green is the one to see there !!!

Our salesman Brandyn Hammond was professional, knowledgeable, friendly and had my sale complete in a half hr. Wonderful experience!!

Taylor was fantastic! She was able to show us multiple options while considering our wants, needs and budget. She was very knowledgeable on the items and additional services to add on. If you’re looking to buy some new furniture, ask for Taylor!

Nazik is always so helpful, professional and friendly. We love working with her to design our home.

Excellent service!

Tyler and Dillon helped my girlfriend and I buy a bunch of furniture for our new home. They were both very helpful and polite.

Fantastic service ! The salesperson was incredibly attentive and supportive throughout our entire buying experience.

Phil was excellent. Answered all our questions and was professional in explaining all the specifics. Great job.

I loved that I could walk into the store without having someone following me around and feel like it was a high pressure sale. Randi was super friendly and made the purchase easy and even compared numbers between two sets. We ordered Monday and it was brought to my house on Wednesday. The delivery men were professional and put everything together nicely and quick!

Randi was amazing so helpful we'll be back soon

We walked into the City Furniture which is connected to Ashley Furniture. The girl, DJ pointed to where we could find recliners and she said there were some on the Ashley side too. If we found something we liked we could text her. Once we found the chairs we wanted we texted her but was on break and didn't answer. Another salesman, Alex Avila came and helped us and made the sale. He was very thorough and helpful. They should be delivered in a week. Thank you!

Sales person was attentive and helpful.

Seriously best customer service ever working with Taylor at City Furniture. In a scale of 0-10, we would give her 20. Service that wants us to promote your team!!!! Thank you Taylor!!!

Great service by Mark.

Dillon was Very polite and professional. Not pushy and didn’t seem “desperate “ to make a sale. He answered questions and addressed the issues I had and resolved them.

Debbie was knowledgeable and helped us pick out a modular that we have been looking for! We love it very much. Thank you for your help

Nick was so very helpful and it was easy to purchase our furniture.

Salesman was knowledgeable and helpful, and polite. He sped us through the purchase paperwork and arranged for delivery efficiently.

I didn't feel pressured or harassed here like I did at many other stores in town.

Randi was very helpful, and she was able to adjust our order that same night without impeding the delivery date. (We had wrong dimensions) everything was in stock and their install & box removal fee was very reasonable.

Mark was very helpful in finding what we needed.

Nelson and Stuart were great helping us to find what we were looking for and the financing process was so easy

Excellent service

Very easy and amazing ! She was very helpful in every way!

Our salesman Denys Perdoma was amazing and super helpful. He gave us many useful suggestions that really pulled our selections together. I highly recommend Denys for your furniture purchase experience.

Do not order from Ashley in Ft Myers. Horrible customer service. Promised delivery and repeatedly extend those dates

My husband and I were moving from New Jersey to Cape Coral. We saw furniture at our local store that we liked. I called Ashley in Fort Myers and spoke with Randi. We gave her all the numbers of the furniture that we wanted. She said it would take about 2 weeks to get. I expressed how overwhelming it is to move and purchase furniture. She said she would make it a very pleasant experience.....well, it was not! Delivery was scheduled for 3/18. The day before I receive a text message saying our dining room furniture was not going to be delivered and my sales representative would be in touch. I called her twice that day and she never responded. Called again the next day and I missed her call. So I texted her to find out when the dining room furniture was coming. She said she had to check with the management team for an answer. In the interim our bedroom furniture was to be delivered between 2-5 pm. When she finally got back to me, she said the furniture would be in on April 1st. The delivery of our bedroom furniture still hasn't arrived and it's now 5:30. I received a call from the driver at 4:30 saying he would be over within an hour. Well, that never happened. When I called again, I was told our delivery was canceled. I reach out to Randi again to find out if the dining room furniture can come in sooner and told her our delivery was canceled. They said they couldn't get into our gated community. This has not been a positive experience at all! We went to a local furniture store looking for living room furniture and it was delivered the next day. It's amazing that Lowe's, Mattress Firm and FOS furniture had no problem getting into our community but your company did? Hmm. We canceled our entire order and will never do business with your company. Completely disappointed and Randi never called to apologize to me......I guess you don't need our business! Our Ashley store in New Jersey has much better customer service.

Great job by delivery guys, putting my kitchen set together and in place❤️💪

Very good service. Would buy from Ashley’s again.

Debrah Erwin was excellent to work with. Very patient and showed us many options as we furnished our entire new home

Denise was a pleasure to work with ,very helpful in helping us find our furniture.

Great selection! Lauren did a great job helping us pick out furniture while we were in town for couple weeks and was even delivered the next day. The gentlemen who delivered were professional and courteous.

Just kinda getting pricey. Bought same mirrior for $300 less. Keep shopping you can do better

Updating my review since issues were resolved* I notified Ashley Furniture within 24 hours of shipment delivery. There was damage to one of the items delivered and Ashley Furniture set up a repair date two weeks away. The date came and it was a No Call No Show. Attempted a second time and same thing No Call No Show. The third attempt only took place after leaving a negative review. I then found out from the Social Media Department at Ashley Furniture whom reached out to me over the negative review, that they actually don't have anyone that services my address, so that explains all the No Call No Shows. Ashley Furniture store ended up agreeing to an credit amount to my bank account, over repairing the furniture. This of course causes me more concern since I purchased the extended warranty for the furniture.

Phill had great, great excellent customer service, very knowledgeable, very, very helpful, very friendly, and Accommodating and patient with me. Excellent all around service in every category.

Deborah was very helpful, professional

Tyler was polite and knowledgeable. He helped me pick out my furniture. I have been buying from Ashley and City Furniture for years. Very affordable and good quality.

Phil took care of me today and it was my first time buying a piece of furniture so I didn’t really know what I was doing, immediately I walked through the door and was greeted by Phil. He got right into figuring out what I want and how to work with my price range, showed me all great options and let me really figure out what I wanted. He walked me through the purchase process with my mother on the phone and made us both feel like we were being taken care of. Overall my experience was amazing, I think Phil is a great asset to this company! Make sure you ask for him when shopping here!

What a great experience, shopping at Ashley for a new mattress. Our salesman, Andrew, was great to work with ... very knowledgeable about the products, and the whole process was just great. They have so many beautiful furnishings there, too.

Ashton provided excellent service

Ashton was great! She was very attentive and provided a smooth experience from purchase to delivery. She even ensured that I received my furniture at the earliest possible delivery date. Ashton really went above and beyond! Thank you!

Denys was a great salesman. Asked a few questions and took me to exactly what I wanted.

Nazik was amazing and very kind, helpful and worked with us and the manager at the store for next day delivery. Highly recommend this location!

Nazik Anton is one of the best sales people I have ever met! Great personality, honest, and knowledgeable. You are lucky to have someone like her represent your organization.

After looking for months at every furniture possibility, a friend suggested I look at Ashley. I found exactly what I was looking for. I am so happy with the Bedroom set I bought. Mark made it so easy and I can’t wait to see it in our new home. Thanks Ashley.

Daniel made the experience exceptional. Knowledgable, design input & coordination, and accommodating by meeting on our tight schedule for a smooth purchase. Highly recommend. Thanks

Was shown many different mattresses and she provided a blanket and pillow for each time I tried a different mattress

Rafael, the salesman, was fantastic! Made our shopping experience a pleasure.

Oscar was very helpful and made our shopping experience a good one. Good quality items at a fair market price.

No big deal and enjoyed working more with Jaderian who was our previous salesperson.

Julie was amazing help!!

Andrew Ringwood was so nice and helpful. Made our purchase super easy and satisfying. Would definitely recommend doing business here!!!

Service was exceptional .

A beautiful showroom! Sales people were available but not hovering or pressuring. My purchase was easily done.

We had a great experience purchasing furniture from this Ashley store associated with City Furniture. We purchased an entire house worth of furniture and were lucky to get Denise Barnhart as our sales associate. We thank her for her patience as we were there on several occasions asking for help and getting advice coordinating things. We would highly recommend the store and Denise. A side note…. The delivery guys were awesome, considerate of our purchased professional and knowledgeable.

Denys Perdomo was very helpful when I told him what I was looking for. He showed me quite a few different styles and I found just what I was looking for. Very pleased with the efficiency he demonstrated.

Christy was very helpful!

So pleasant working with Denys Perdomo. Went above and beyond

Lauren was great to work with!

Although I haven’t yet received my furniture, the purchase process was quick and easy. My salesperson, Debbie, worked diligently to find the exact furniture I have been looking at in another state. I took advantage of the white glove promotion for delivery to take away any stress or work fr us.

Denys did a great job - he should be a manager

Had great experience… AAAA+++++

Oscar was the man made it easy and quick to spend my money! Haha but he was great we didn’t want to spend all day, he gave us some great deals and got us out with all we bought quick

My sales person Neil did a wonderful job on helping me pick out my sofa sleeper and my sectional he was kind patient and very helpful

WONDERFULL SMOOTH EXPERIENCE

Luis was awesome, helpful, knowledgeable and no pressure!!

Thank you Randi for running around the store, finding alternatives to items discontinued, and getting me out the door without any sales pressure. Can’t wait for my delivery.

My husband and I had a positive experience with our purchase at Ashley Furniture today. We were interested in a recliner. The floor display was in one color and the salesman, Tyler Lackey who assisted us brought up the other color on his tablet which we liked. We were told the chair would be delivered boxed with minimal assembly by us. My husband asked Tyler if he could disassemble the floor model and reassemble it to see how easy or difficult it would be. Tyler allowed my husband to do this which reassured us of the ease of assembly. In closing, I would like to say that my husband and I were impressed with Tyler's willingness to make sure we would be happy with our purchase.

Donna was great!! She was so patient with my indecisiveness., and helped me navigate the harder decisions by asking me all the right questions. Thanks Donna!

Juli was very nice and helpful.

Denise was great. Showed me all my options and made suggestions so I could pick out what I needed within my price. Will definitely go back for my future needs.

Randi, was awesome 👌

Donna M was awesome, creative and beyond helpful.

Dillon was great! Great customer service and made it very easy when shopping at Ashley

I love this store. Great selection of merchandise and wonderful staff. Not pushy. Denise helped us make wonderful purchases for our new townhouse. We will be back (again)!

Very nice customer service and products and furniture

Okay I found my dream couch!! JV was amazing and was super helpful!

Great service and great prices

City furniture was fantastic! Always available and helped me furnish my whole home. Tony and Ashley went above and beyond to pull my project together to make my house a home!

Good selection of furniture

Just went into look and Oscar made us leave with 1 bedroom apartment. Service and price were to good to pass.

Our Sales Woman Ashton went above and beyond helping us pick out exactly what we needed for our space. She was Professional, Knowledgeable and so patient never rushing us to make a decision. Everyone we came across within the Store was Friendly & Polite.

We had a wonderful, low key shopping experience. Lauren actually LISTENED to us and did a very professional job of finding EXACTLY what we wanted. The store is beautifully laid out with so many choices. It was a pleasure shopping at Ashley.

Dense went out of her way to help us! No pressure but gave us many options to choose from. She even pulled out her tape measure helping us to decide if we were making the right choice. She’s very kind and caring and I would come back to see her again if I need something.

Debbie was extremely efficient and patient with us. She demonstrated great working knowledge of both stores.

I’m out of state trying to furnish a house in Florida. Joey P. Made the process so much less stressful. I chose pieces at my local store and Joey was able to place my order and arrange for delivery. Doesn’t get easier than that.

Great service. Very professional!

Great time shopping today! Found the perfect power recliner! Our sales person was Daniel R. Awesome. So polite and knowledgeable! Thanks!

Martha Cure and Stewart Severn were amazing. The patience, customer service, and professionalism was fantastic. We couldn’t have asked for more and are extremely happy.

Donna was amazing.. very patient and knowledgeable and answered all our many questions.. We will return to City Furniture for our needs and make sure Donna takes care of us!!!

LETS GO MARTHA!!! TRUMP NEEDS TO SIGN NATIONAL MARTHA DAY INTO OFFICE 🗣️🗣️🗣️!! SHE THE G.O.A.T Her Slogan: "DON'T FORGET YOU GOT 24 HOURS.. to report any damages 🫵🏻👀"

Martha Cure is the number one furniture saleswoman this side of lee county!

We were in your store to do a re-selection after our initial order was damaged on delivery. Debbie Erwin spent hours with us to ensure we were satisfied with our selections. Debbie was knowledgeable & friendly. I highly recommend her services.

Donna was so helpful and knowledgeable. I would definitely shop with her again.

Extremely fast response and very professional

Christy was so helpful and kind

Tyler Lackey such a nice and polite guy, such a professional service.

Really good Gray customer service Tony,montalvo,very professional.....

Our sales associate was very good no pressure and showed us what we were looking for

Very helpful sales associate.

This past Saturday I went to this store looking for a bedroom set, and a dining set. I looked for quite a while, and was never approached by a single employee offering assistance. There were many around, but mostly chattering amongst themselves, or sitting in furniture playing with their phones. I went home and ordered the grey caitbrookcounter height table and chairs. I didnt get a discount, it was not on clearance…I paid full price. It showed up today, Wednesday January 29, 2025. I carried all three boxes up the apartment stairs. The boxes looked trashed, not a single square corner left, and tape everywhere. I opened the chairs first, and they were surprisingly ok. One had a chip, but I could fix it, or live with it. 3 hours of assembly, and on to the table. It was damaged, the hardware was already cut opened and taped up like a child fixed a mistake, and the directions were missing. I finally got a place after moving away from Ohio, and a toxic train disaster, and have been furnishing my place as I’ve had the money to do so, and these people sent me a returned item, like I’m trash. Te customer service told me they could offer me 5% back if I just kept it “as is” I said no, and they disconnected. I’ll update my review after they open, and I try again. As of now, I’d tell anyone to shop somewhere else. I’m pretty sure we all know that this is not the top of the line expensive furniture, and I can deal with that. I won’t deal with low quality people. This is blatant theft.

Had the best sales individual, she was polite, on top of game, listened to my needs and made me feel comfortable although wasn't spending alot of money, she treated me like a real person. Great job

On arrival, I was greeted by friendly sales associates who enquired about the purpose of our visit. They then pointed us in the right direction and allowed us to view and test the furniture at our leisure. Not once did we feel pressurized to buy anything, yet Tony was always around to answer questions.

Ronnie is very knowledgeable and professional. From the first hand shake to the completion of the sale. Will be back when we need more furniture.

Denise Bernhardt greeted us at the door and helped us find choices for out guestroom sideboard. She was very knowledgeable and friendly. We would be happy to work with her in the future.

Shelby was great, very positive experience.

Jorge was fabulous, very patient and showed us many options. He helped us find great furniture that was in stock and met our budget

OK place, was told they do soft pulls for credit turns out thats a lie, credit pull was nearly 20 points for a couch, overall decent place but would probably not go back. Was told no more than 5 points when applying for credit... couch was new but the credit pull was insane! Typical place 🙄 😒

If the delivery is as good as the sales process, we hit a home run.

We had a great experience walking around Ashley and City Furniture with Lauren Vallen. She was incredibly detailed in explaining each piece of furniture, making the entire process smooth and enjoyable. With her help, we were able to pick out the perfect sectional and dining room set for our new home. Her professionalism and attention to detail made all the difference. Highly recommend working with Lauren if you’re shopping for furniture!

Honestly I love the product I choose, and hopefully it will last a good amount of time, so I don’t have to go through Their Customer Service or Sale Agent again, because they obviously don’t care once the sale is made, I’ve been waiting since November 2024 for my Bed to be fully delivered, and every time they come there is one piece that is not available, while at the time of purchase the Agent told me that they had all pieces in stock ( lies) , when You contact the sale agent , they won’t pick up, nor calling back even if you left a VM, they rescheduled my delivery without letting me know, not even a call, and when I called on the day I was supposed to received the items, that’s when the Agent told me maybe the item was not available again that’s why they rescheduled you. like come on, Communication please work on that, thank you!!!

Very nice place to shop for furniture. The people there are very nice.

Knew what i wanted. Donna was very helpful to purchase what we wanted.

Lauren Vellen was the best! When we returned to purchase, Marlin was also very helpful and knowledgeable

Philip was amazing. Great service. Was very helpful. Can't wait to get our new bedroom suit.

Brandon made my experience with this store. I am glad I found him and his calm demeanor as he was patient with me when it came to what my needs were as a customer. Sometimes sales Women or men come off as if they really want a sale, not Brandon. He is patient and knowledgeable about the products we looked at. Can’t wait for my table to arrive.

Nazik Anton was very helpful with our selection of furniture for our new home. I would highly recommend reaching out to her when you need new furniture!

Donna was very attentive. Store was design well. Easy to shop

Brandyn Holland helped us so much when we had to yet again buy furniture for our twice hurricane impacted home. We did everything long distance and he made sure all the pieces arrived on time to get the house back together livable again. Great communication and customer service!

Bought items on Ashley Credit through Synchrony bank. We were told by the sales person we would not have to make a payment until all items were delivered. 3 items were on back order for 3 months. We immediately got a notice to make a payment, and tried to contact Synchrony bank. We called Ashley, and they stated they would extend the first payment until delivery. This was a blindside since we were already told we wouldn't have to make a payment until all items were delivered. We called Synchrony bank again to confirm, and the representative was very condesending and rude hiding behind a phrase of its in your "terms and conditions". When we finally received all of our items, we received a statement to make a payment. The payment was made and we had a confirmation. We then got another notice stating that the payment was still due. When I called, another rep with the same condensending attitude kept referring to "terms and conditions", when I asked "where" in the terms, he just kept repeating himself. I finally got a supervisor on the phone, and he stated we missed a number in the online payment. I asked him to prove it, and send me the transaction details. Of course he stated he couldn't and hid behind "company policy". This company and credit program is a scam and a joke. DON'T DO BUSINESS WITH ASHLEY. Update: Ashley called me just now to take down my review and offered "something" you can do. I asked sure, give me my $30 back they charged for an NSF fee with which they sent a confirmation that they received the funds. Also, fix the repairs I have already posted. Ashley's sub contracted handyman only fixed one out of the three.

Positive experience. Very knowledgeable salesperson.

Lady was nice but she told told us it would be deliver this week but when I called to add to my order I was told the original bed we already ordered and paid for was out of stock and wouldn’t be available for a month and we already got rid of all our furniture in preparation for our new beds and couch so now we have nothing to sleep on until it either comes back in stock or buy a different bed

Always pleasant and friendly.

Joey was very knowledgeable and guided us to exactly what we needed and were there for. Good price too.

My experience with Ashton at the store eas very pleasant and professional . Will recommend her at Ashley Furniture to all my friends

We dealt with Phillip Bruno and he was so helpful and very nice and personable. Love the dresser and end tables we bought for spare bedroom. They had a lot of very nice furniture.. Good experience for us.

Ashton worked with us for expedited delivery , in stock items at a price we were comfortable with !!!

Very please with the attention from Dillon. We love the store and all the items on it but we got the Coviar dinning set.

Ashton helped us in the Fort Myers store yesterday. Very knowledgeable and was a pleasure to work with. Loved the furniture in this store. Good value for nice furniture

Sales person Donna Megronigle was outstanding. Supervisor upselling add ons need to be able to read people better and know when they are not buying what he is trying to sell

I shopped online for the dining table look that I was looking for and ended up on the Ashley’s Furniture website. I went to the Ashley store near me, it was my first time in. Kelsey was amazing from my first step into the store, he greeted me with a smile and listened to what I was looking for. He took me to the dining tables that fit my description and within a few minutes, I was ordering my set and signing paperwork on the spot. In and out, easy peasy! Kelsey was easy to talk to and was genuinely interested in what I had to say. Customer service seems to be dying these days but not with him!

Ronnie has been fantastic! Really appreciate the extra steps she has taken to get us what we want!

Ashley City furniture is my to go store ALWAYS when it comes to buying furniture! Amazing customer service, our sales associate Randi was very helpful! Went in for a couch and came out with a lot more things 😂 definitely not mad about it! We'll be back soon for more things.

Great customer service All of our questions were answered

Ashton was amazing. Very helpful and patient as I purchased all new furniture for a new apartment. No pressure sales tactics, just pure professionalism.

Friendly, knowledgeable and efficent sales help from Oscar!

Customer service, prices, quality, delivery all was above and beyond other furniture houses in our area !!

Ashton was very helpful and friendly. She has a completely understood mr style and helped me pick out perfect pieces!

I had a Great afternoon with Brandyn! He knows his stuff!.

(Translated by Google) You buy furniture that turns out bad. They give you excuses not to resolve it and when you go to the store and ask for your money back. They send you out of the store with the police and they don't give you anything. This is the place that I do not recommend and that I will not return to. I will alert everyone I can not to visit them. (Original) Compras los muebles te salen malos. Te dan excusas para no resolverte y cuando vas a la tienda y reclamas para que te devuelvan tu dinero. Te mandan a sacar de la tienda con la policía y no te dan nada. Este es el lugar que no recomiendo y al que no regreso. Alertare a todo el que pueda para que no los visite

Alex was awesome to work with. Good quality furniture at great prices.

We went into Ashley Furniture not knowing that City Furniture and Ashley are one and the same. Needless to say they had a vast selection of furniture to choose from. We were looking for a two seat loveseat and kept coming back to one that caught our eye. We liked it so much that we bought the matching couch and the rug that went with the set. Our sales rep Joey Padilla, listened to what we wanted. We weren’t sure about whether getting it with the battery or with the plug in. After Joey told us how long the batteries last before needing charged, we opted for the battery packs. He also reaffirmed our decision about getting the couch which we are happy we did. Thank you Joey and Ashley Furniture.

Randi was very helpful and caring!! Would highly recommend Randi!!

Martha was an amazing saleswoman. She helped us so much and assisted us in every way with such a big purchase!!! We are very pleased with everything we bought!

Excellent attention, great deal and respectful to ud

A wonderful furniture shopping experience. The store was clean, well organized and filled with many furniture options for the new condo we had just purchased. We worked with Taylor Ball. She was very professional, she knew the store and the product extremely well and was super helpful in guiding our choices. I would highly recommend working with her. We also loved the combination of Ashley and City furniture under one roof.

Even though I ended up canceling my order only because I needed to make some other changes in the room, Deborah Irwin was a pleasure to work with, and I will be back as soon as I’ve made up my mind.

Great customer service e

Good Salesman very knowledgeable and not pushy listen to every word we had to say about our furniture needs , we bought about $4000.00 worth of furniture today and will definitely come back for more furnishings, ask for Kelsey Thanks for giving us an opportunity to share our experiences

A++ we had an amazing experience,Brian was very knowledgeable and courteous. We appreciate his patience and professionalism.

Amazing furniture lounge. Great sales associate.

I went in looking for a couch and found the perfect one and it wasn’t too expensive. I was in and out in under an hour and the environment was not your usual pushy sales experience. I worked with Tyler Lackey and he was so professional and made the process super simple.

I highly recommend this place. Thanks to our salesman Tyler Lackey for his patience and kindness. He helped me choose what was best for me and answered all my questions. I highly recommend this place. Look for Tyler if you want a fabulous experience in the store!

My experience was good and Alex the salesman helped me make the right choice for my dining area. I don’t have pictures yet, as we are waiting for the table and chairs to be delivered, hopefully all before Christmas! Can’t wait

We worked with Maddie!!! She was amazing!! Attention to detail and very patient with us as we tried to navigate the look we were trying to achieve. Highly recommended!!

I went to cancel an order and expected a bad experience but Ms. Ashley one of the managers was extremely pleasant, understanding and provided a smooth seamless experience. I ended up purchasing a few sale items and she did everything with a smile. She also made sure she included Debbie the new sales associate in the process. Debbie also maintained a great attitude throughout the entire process. Thank you both

Great experience! Highly recommend Pedro, no pressure, very informative and genuine guy!

The service from Steven was Subpar. He entered in a protection plan checked on Ipad which I was not happy with! Did not seem too into wanting to help us. Just a job to maybe get thruough the Holiday season!

Excellent service from Dillon!

He was a good guy really nice guy helped us and was really patient

Luis provided a very pleasant shopping experience, he was very knowledgeable and professional. We found 3 rooms of furniture at ggod prices. We are very pleased

The store is beautifully designed. It is set up nicely with great displays. The reason I only gave 4 stars is because the employee that assisted my husband and I seemed annoyed that he had to be our sales person. His attitude and demeanor was average. He showed no emotion or desire to work with us on our purchase.

From the time I stepped in and got greeted then got top notch customer service this is my go to 🌺

We have a great experience. Carlos was very helpful

Great

Went to buy furniture because it said it had a big sale up to 25% off and free premium delivery. The sales prices were poorly marked and premium delivery was if you spent greater than $1500. I also didn’t understand that if you didn’t get premium delivery they ship the furniture in a box and you put it together. You might as well buy it on Amazon. I guess furniture stores are really not furniture stores; they are just a showcases for you to see it.

Got us info necessary to produ t I wanted to order. Pleasant kind. And courteous

Fantastic salesperson Denise Barnhardt did not rush us spent our own time making selections she was great,will definitely go back to see her again thank you so much

Great experience with Niel Quick as I knew what I wanted to buy just wanted to see how it felt to sit in

We cannot thank Oscar Irigoyen enough for his patience, professionalism and assistance with putting our new home together with all the beautiful furniture from Ashley Store! If you're in need of new furniture go see Oscar you will not regret it!

Ronide did an excellent job in explaining product details and warranty information. Well done.

Daniel Rodriguez is an amazing customer service representative. He spent quite a lot of time with us while we made decisions on how to fill our house with new furniture. He's an asset to your company.

Excellent experience shopping for furniture for my new home. So many selections and styles. Sales staff was wonderful, especially Daniel Rodriguez.

I ordered furniture over the phone for my FL home from a different state. Denise took my original phone call and provided me with her personal information to make ordering seamless. Very accommodating and easy to work with!

My salesperson Donna was outstanding. She listened to my needs, and together we found exactly what I was looking for.

Horrible! Purchased accent cabinet. Paid $500.00 was horribly damaged. Was sent a replacement after a month to fund damaged worse! Also major difference in the color. Will never purchase again

Thank Alexander!

Great customer service!

Great shopping experiance. Went in looking for replacement furniture, specifically a bed, post Milton. Was met by Randi and she helped us navigate the selections and we finally made a choice.on an item and lucky for me, it was on sale. Was also eyeing couches, since that was a needed item too. Found one I really like and added it to the invoice. Got 18 months interest free financing and look forward to receiving soon. Randi is a true gem....seek her out when you walk in. Thanks!

ECHO was EXCELLENT..Great personality and attentiveness

Christy Green was super helpful and friendly! I give her 5 stars! She made furniture shopping a pleasure! Thank you Christy!

Donna is the best ever!!! She helps you find exactly what you need and gives you the best advice!

Our salesperson was helpful and efficient. We were very satisfied with our purchase and the delivery schedule process.

My experience was awesome! Ashton went the extra mile to get next day delivery!!!

Our sales associate Ashton greeted us at the door and helped us locate the dining set we were hoping to find. Nice atmosphere with a huge selection of furniture to choose from!

I am a Decorator and on behalf of my clients, it is always a pleasure to deal with Sales Associate Maddie Grande at the Ft. Myers Ashley/City Furniture location. She goes above and beyond to provide personalized service.

Always a pleasant sales staff with a nice inventory to pick and choose from.

Alexander was very helpful. He showed us many different dining room chairs and explained the differences. We are very happy with our purchase. Looking forward to the delivery this Friday. Fran and Ronny Cappiello

I had the pleasure of searching for the perfect bedroom set with Luis Montalvo. I ended up with 2 bedroom sets! I was very indecisive and changed my mind multiple times. We showed kindness and worked with me and this made my experience so much easier. Let’s be honest nobody wants to spend thousands on furniture and it’s very overwhelming. But Luis made it very easy for me! The whole process went way better than I could imagine. He checked on me until it got delivered and made sure I was happy with my choice. In the future I will use him for all my needs! If you need something and can go to the Ft. Myers location Luis is your guy. Thanks

Our sales person was knowledgeable and helpful, not at all “pushy”. Great selection. Prompt delivery.

Very friendly and helpful salesman. Found exactly what I wanted

Once we found a couch we were interested in the sales person was friendly and efficient with getting the transaction done.

Dillon at the Fort Myers store on Alico was very easy to work with. Thank you.

Tony was a lot of help. Made the buying process very easy.

I was told the furniture was going to arrive beginning of November no later than middle of November. I decided to look at order online and some of the items are back ordered until January 2025. I’m most likely will be stopping by the store and getting my money back.

I visited the store 3 times to make my decision. Dillon was a great associate ro work with. It was great bouncing ideals off of him while getting my steps in walking the entire store. That show room was like a stadium. Great experience definitely will be coming back.

I am editing my previous review of Ashley furniture as since I purchased my furniture, it has been a complete nightmare. It has take. Three attempts at delivery and it’s still not right. I am now told that they delivered the wrong headboard and who knows how long I’ll have to wait this time. It’s been a month since I purchased and it’s still not right and no communication with Ashley or the sales rep. Once they make the sale and collect their commission they obviously don’t care for their customer however, I will never return there and I will be sure that I do not recommend this furniture store ever again. I am extremely disappointed and the longer I wait, the angrier I get. I will be contacting their corporate office and anyone else willing to listen to my complaint until it’s made right.

Tyler and his manager were very nice and helpful! Good selection of furniture. Tyler let us wander around and look at stuff at our leisure, but he would check on us and was always there if we had any questions, which was perfect!

We were greeted immediately asked how we coupd be helped, immediately. George introduced himself and directed us to what we wanted. He checked with is appopriately, and when we made our choice, quickly and efficiently completed the transaction. Great guy!

Oscar was great to deal with. He was very knowledgeable and patient while we made decisions on what we wanted to buy. I works highly recommend dealing with Oscar.

Literally the WORST company to deal with when ordering online. I ordered beige barstools. Received light gray, which is not even an option to order online. Upon receipt, immediately called customer service. Instead of the refund I asked for I was sent replacement light gray barstools. Nightmare trying to return & still no refund after a month. TERRIBLE COMPANY WITH FALSE ADVERTISING.

(Translated by Google) Jorge Hernández Salesman's welcome and his willingness to accompany me and my family to patiently show us the furniture we were looking for was vital for me to decide to buy "everything" we needed from him. Likewise, I would like to highlight the introduction of Víctor, his Manager, who was very attentive to us and offered us his cooperation. (Original) El recibimiento de Jorge Hernández Salesman y su disposición de acompañarme junto a mi familia para mostrarnos pacientemente los muebles que estábamos buscando fue vital para que me decidiera en comprar "todo" lo que necesitábamos con él. De igual manera deseo resaltar la introducción de Víctor su Manager que fue muy atento con nosotros y nos brindó su cooperación.

Steven was extremely helpful and knowledgeable.

Nazik Anton is the absolute best !! Thank you for your expertise and courteous service over the years!!

I went in looking for a dinette and Oscar showed me all my options plus he helped me pick out a desk and a pull out couch. Oscar went above and beyond to make sure my needs were met. He was awesome.

The store has been the worst nightmare I have ever gone thru purchased 4 bedroom sets and later found out it was a bait a switch 2 of 4 bedroom set allegedly was discontinued from time of purchase to delivery date and they would not return a 3rd bedroom set was heavily damaged and they orginally stated they would have someone come to repair which I refused after words we learned not only was the one bedroom set bait and switch and discontinued but our incompetent sales person Neil failed to order side rails,and headboard after I was forced to pay another few hundred for missing pieces that incompetent Neil never ordered they arrived damaged and the fight now to get returned or replaced once again goes on DO NOT PURCHASE FROM THIS STORE oh yeah forgot all the mattresses we ordered were on backorder for months so we had to cancel since the beds were worthless without mattresses BEWARE

Great service from Hopper!!!!

Phillip Bruno was very helpful, I recommend the store to anyone in need.

Great experience. Quick delivery. They don't set up your furniture so get out the screw driver and whatever other tools you need. Lots of packing to get rid of.

The experience was very good everything was delivered on time and very good quality

Mark was our sales guy there and was awesome. He was patient, knowledgeable, and we could tell he was passionate about his work. Normally when we go into furniture stores it’s kinda like a car dealership, they are like sharks but not in this case. Mark kept his distance and checked in occasionally until we made our final decision and also answered any questions when we had that confused look on our face. Highly recommend this location for sure.

Mark in the Fort Myers store was fantastic. Thank you for your help and answering all my questions. Will definitely be back!

We found the perfect living room set at Ashley!! Mark Mitchell was excellent in helping us find the perfect choice! Beautiful store and excellent customer service! Will definitely be back!!

Had a wonderful experience. Denise assisted me with my purchase and wasn’t pushy at all, but helpful and informative. Helped me find the perfect sectional for my new home. Would definitely recommend this location as well as her. Thank you again!

Above and beyond helping us. Knows his way around a showroom. Very knowledgeable.

I went to find a dining room set. We were met st the door by Jorge. He showed us where to find sets and said to call him with questions. A short time later he found us and asked if we needed help which i did. I liked the fact that i wasnt pressured and he allowed us to look on our own. He answered all our questions and i did buy a dining room set. I like not being pressured

Needed 1 item, Randi showed me what was available in the color I wanted and extended assistance personally for future purchases. Very attentive and knowledgeable. Pleasant and easy experience.

No pressure, and there was a lot to choose from. Marta was our sales person and was very helpful and accommodating. My wife will be accepting the new furniture next weekend, and expect it all to go well.

Three years ago we purchased a dining room and bedroom set along with the warranty plan. I’d highly recommend it. We used it to replace chairs. At the end of the three years we received back the unused balance in a store credit to use in City or Ashley. The manager was very helpful and extended our credit offer for us. Our salesmen Luis Montalvo was awesome assisting us with our purchases in store.

Want to thank Oscar and Ashley for the great service that we received from the Estero Store. Delivery was first class as was our experience purchasing our tempur-pedic bed set. Highly recommend buying from City Furniture.

Oscar made buying a bedroom set very painless

Denise Barnhardt was wonderful to work with. She knew the furniture in the floor and was able to show us a variety of options. She listened and directed us to choices that fit our style, our needs and budget. When we come back, and we will most certainly be back, we’ll look for Denise. She is an asset to your company.

Randi was very helpful. She meet us at the entrance and verified that we did indeed have a credit in the store. She was always close by if we had questions, but let us browse around the store at our own pace. Then she was very skilled at checking us out and answered all questions before we asked. We would 100 percent come back and ask for her again.

Salesperson Tony was such a pleasure to work with a pleasant happy man. Took his time and listen to what I was trying to design in my home. He gave/ showed me furniture suggestion to match my description. Ask for him, you won't regret it.

Nazik is the best!! Super helpful and knowledgeable!! Furniture is delivered in a timely fashion!!

Dillon was the best and helped us find the perfect sofa!

We had a great experience. Nazik was very professional and great to deal with. Love the furniture we bought and will be back.

Ordered furniture for our new home. Loved our Salesperson. Donna M. was fantastic!!! Super helpful!

Donna was friendly & helpful,

Joshua was great .. thanks for a smooth, helpful, & easy visit.

Helpful and easy transaction

So many great selections with an abundance of knowledgeable salespeople to assist!

Great place and great customer service

Randi Nichols was truly amazing! Was a great personality and fantastic sense of humor!!!

Excellent customer service with Brandon. Very knowledgeable and accommodating! Thank you!

Brandyn Holland provided excellent customer support!

Nice store with a great collection of furniture and other home furnishings. I have made several purchases for my new home. Prices are fair and the sales people are very easy to work with.

Never a hard sell. Sales people checked in with us, said we were just looking. Checked in while we were wondering. Found what we were looking for went back to Mark and bought it👍👍

We had a great buying experience. Ashton was exceptional!

Very fast service, we didn’t have to wait for a service person. Asked someone and 2 minutes later a very friendly person named Justin helped us with everything. We purchased a dinning table and 6 chairs and we left a very short time later. 👍 thank you. We will come back

I’ll recommend Dillon O’Donnell to anyone looking for furniture for mattresses. This guy’s knowledge is far superior to people that have been doing this for a lot more years than him. Honesty and sincerity means a lot in a business where you can’t always trust people. I’ll always be appreciative to Dillon and I’ll send everyone that I know looking for furniture.

Tyler has been extremely helpful with our selections and scheduling the delivery.

(Translated by Google) Excellent service, pleased with the seller's patience, super price (Original) Atención excelente complacida con la paciencia del vendedor el precio súper

Great store! Ashton was the sale’s person and she was excellent. Store has lots of choices and arranged very nicely. Ashton knew her way around the store and led us to different options for us to see. I would definitely buy from Ashley Furniture again.

(Translated by Google) The best service and the best prices! Oscar, the best! (Original) La mejor atención y los mejores precios ! Oscar, de lo mejor !

Walked in an immediately was treated by Tony !!! He was very helpful & knowledgeable. Took his time working with me & offered good selections. Made the purchase in less then an hour ! Thank you Tony for everything!!!

I enjoyed taking my time browsing through the store for a couple small accessories.

Rein was very helpful. Showed me exactly what I wanted. She made the process fast and easy. Thank hou

The quickest sale ever my sales person was very quick and easy. Thank u!

Great service by Jorge!!

Super easy buying process with nice quality pieces of furniture!

Dillon was very helpful and knowledgeable, will be going back when I need something else.

Great service and great prices

Justin was very patient and knowledgeable. Would highly recommend him as your sales person.

Joshua was terrific. He was very helpful to us in our purchase of a dinette set.

Very attentive and helpful!

What a wonderful experience we had shopping at Ashley HomeStore in Fort Myers. From the moment we walked in, we had a friendly greeting from Nazik she was very helpful throughout our whole shopping experience. We will definitely be back to do some more shopping!!

Alexander was great!

Excellence Customer Service and selection of products.

I was very pleased with the service I received. I was approached as soon as I came in by a very pleasant sales person, Christy, and I told her what I was looking for. She was very knowledge about the merchandise and helped me pick out exactly what I was looking for. It was a wonderful experience to have such attention paid to helping me. I would highly recommend this store.

We came back! We had such a great experience with Kelsey that we couldn’t resist!!! Thank you so much!!! We love our furniture and our mom’s will love the sofa!!

Very easy to purchase furniture when you have a good sales rep working with you like Jorge Hernandez

Oscar was absolutely amazing. Very happy with my experience and love my chairs, they really compliment the couch.

Pleasant to work with. VERY professional Highly appreciate and recommend

Christy was great! easy to do business with

Great deal and service was superior

Joshua Crawford was such a help. Knowledgeable, kind, and patience. He helped my family pick out really nice quality items while staying within our budget. Great job!!! I’ll be back

Phil, our salesman was very informative and helpful in selecting our bed.

Very professional young man.

Quick, easy and found what we needed.

Easy shopping, furniture available and delivered on time the following day.

Great experience . Mark worked hard to find us the best deal possible . We love our table and chairs

This was the 2nd time we had been to the store to purchase furniture. Both times we were lucky enough to get the same sales associate, Nazik Anton. If you happen to visit the Ashley/City Furniture store in Fort Myers, you should ask for her. I'm sure she'll take great care with you, just as she did for us.

(Translated by Google) Rafael Garcia very kind and professional (Original) Rafael Garcia muy amable y profesional

Daniel Rodriguez is a great salesman

Great sales team!! Tyler was wonderful

Very easy and quick experience. Ordered everything we needed for our new home right in store. The sales associate gnat helped us was amazing and super helpful and patient. Lots of options to look at in store as well!

Jennifer Covello Is amazing! She asked the right questions and met my every need. Everyone there was very helpful. Would highly recommend!

Christy Green was knowledgeable and professional. Very easy and smooth transaction.

Perfect and easy

Tyler was attentive, respectful and answered all questions.

Visited City Furniture today - had a great experience with Christy Green . She guided us through the store and understood our style and needs. Thank you, Christy ! We really appreciated your patience and expertise !

Great service and selection

Justin McDowell was super kind and helpful from the moment my husband and I walked into the store. He listened to all of my wants and didn’t waste any of my time with things I didn’t want. He was funny and light hearted and made us feel comfortable making a purchase on our sofa! We are so excited and happy with what we chose. Justin helped make the entire experience, and purchase seamless and quick. Thank you Justin!

Customer Service and sales staff were very responsive to my requests. My sales associate was very knowledgeable and took her time to insure I was totally informed about my purchase.

Would recommend for all your furniture needs. Tyler did a great job helping us find what we were looking for.

Kim, was exceptionally good! Knew what I wanted and would recommend her to anyone that needs a designer for their new home.

Visted store today great selection reasonable prices and Martha was very knowledgeable and helpful Thank you

Jennifer Covello was so patient and gracious in taking care of us. Even stayed longer to work with us . Excellent service. Should look for her when you guys come to Ashley/City Furniture in Fort Myers Florida.

Kelley Simmonds was our sales associate and I honestly can't say enough wonderful things about him. Furniture shopping is already overwhelming amd there is usually so much to look at but Kelsey made it a breeze. I told him what we were looking for and he knew exactly what to show us which saved us so much time. I would highly recommend Kelsey in your furniture shopping adventure.

Was a little disappointed that what I had online was not in store. The staff helped me find what I needed and helped me stay within my budget. I appreciate their help and patience.

Very polite and knowledgable salesman Imarlin greeted us at the door and left us walk around on our own until we were ready to buy, greatly appreciated the no pressure sales approach

Horrible customer service, horrible experience in all fronts and no will not return to this store

Today, I visited the store and immediately was griddled cordially by Justin. His service was excellent I told the manager of the store that if I was allowed to give Justin more than five states I would. Thank you, Justin! I have no doubt you will get far as a sale agent.

I would never deal with Ashley every again I purchased a lot of furniture and they damage every piece on delivery and not had any luck on get the best replaced

Great place to shop! Lots of choices!

Title: Beware: Ashley Furniture's Misleading Product and Poor Return Policy I recently purchased an item from Ashley Furniture, and I couldn't be more disappointed with both the product and the customer service I received. The item I received was not at all as described on their website or in their catalog. It was of significantly lower quality, and the color was completely off from what was advertised. Upon contacting their customer service to initiate a return, I was shocked to learn that not only would I have to pay for return shipping, but also possibly additional fees for restocking. This is completely unacceptable considering it's their mistake in misrepresenting the product in the first place. I expected better from a company like Ashley Furniture. The fact that they are unwilling to take responsibility for their error and expect the customer to foot the bill for their mistakes is utterly disappointing. Needless to say, I will not be purchasing from Ashley Furniture again and will be cautioning others to steer clear as well.

Daniel was extremely knowledgeable , helpful and friendly! Great guy!

Most exhausting and taxing experience as a customer yet! Long story short. I Bought furniture. The sales person did whatever it took to get the sale. I trusted. She made a mistake. I used their finance company at 0% interest for 1 year. Their credit card company over charged me over $1500.00. The creditor would not fix the problem as they didn’t charge the credit. Most of all the store wouldn’t look into details to help! Been dealing with this problem for over 4 months since I discovered the issue. The reason it took me awhile to know is because the credit card company got bought out and the new one switched their name. Simply ridiculous! At the end of the day, City Furniture (Ashley Furniture) is responsible for this. And they blame the credit card agent that they provided. Absolutely hanging me dry. Zero sense of customer service. I have been a customer for over 14 years. Filled a condo, a house, and an apartment from them. This is my treatment when in need of help? This is their error! Shop somewhere else. Best thing you can do.

I’m editing my review of Ashley/City furniture . They called in a timely manner and resolved my questions and concerns. WOW! How nice of an experience with this company. I did enjoy the sales person. She Was very nice. RANDI showed me exactly what I was looking for and was very knowledgeable. As someone famous once said “I’ll be back”. Thank you…….

The gentleman Jason was an amazing sales person. But his supervisor was not. I gave him a paper that was sent to me in the mail for premium delivery and it was effective till 5/28/24. I went yesterday because it was very busy over the weekend and the paper stated it was valid till 5/28/24 and they did not honor it.. Very bad customer service on there end. I will be calling corporate.

Joshua Crawford was very helpful and patient! We purchased 2 dining sets and Josh made it easy and convenient. Great people skills and very knowledgeable!

Stephen was awesome! He answered all my questions and was very respectful!!

Great selection and service! Thank you Sierra and Mike!

Huge selection. Joshua Crawford assisted me with selecting furniture. I showed him the room and he was able to make selections based off the room. Great designing skills!

Jorge is a freaking rockstar! Perfect!

My experience is always a pleasant buying experience. Love the selections and service. Tyler is a great salesperson. Courteous, friendly, and knowledgeable.

It was a great experience for me. Mark, the sales guy, was nice, patient and knowledgable with me. I appreciated his time as I was completely lost in the store and taking my time deciding on what to get. I changed my mind a lot but he was patient until I decided. Thank you to him. I didn’t receive my furniture yet.

Justin McDowell our sales rep did a great job on getting what we needed with our living room set. On top of that he was very thorough with his information and service

Great service!

Phil Bruno is the go to when you have furniture needs! Highly recommend asking for him to assist.

Love the selection!

Christy green was great. She was patient friendly and outgoing. Thank you!

We are loyal costumers of CityFurniture/Ashley because they have the best furniture and best customer service. This time was no different as we found what we were looking for at Ashley because of Jennifer Covello, she was very helpful and thorough helping us find what we needed.

PEDRO IS AN MVP OF THE FORT MYERS LOCATION!

I went in to Ashley with $120 rebate that was about to expire. The salesman showed me to their clearance table and I was thrilled to get quite a bit pretty much “free” . Great feeling!

This purchase was returned when it was delivered. I was told by the salesman that it would be delivered inside my front door and all I was going to have to do was put on the knobs. Totally wrong!!! Totally misleading!!!! It came in a box and required assembly!!!!! I refused the delivery and called the salesman to get my money back. The salesman couldn't offer any solution except to charge me $100 more for assembly. A total rip off. I will never purchase from Ashley or City Furniture again! . I had to add a star in order to post this but none was deserved. Rip off!!!!!!!!!

We had incredible support and accompaniment at Ashley and City Furniture by a very patient and knowledgable salesperson: Mark Mitchell. We have had to economically replace everything in our home after flooding a Mark walked us through many ideas and options. He informed us of many options and also shared some ideas. He was never pushy or pressuring and he listened attentively to our needs. We had been a little discouraged in a recent visit to Ashley/City because it was hard to find things during some reorganisation in the store but this trip won back our confidence as Mark made the work easy and knew where things were. We did buy more than we had planned but felt confident thanks to Mark’s help. Thank you Mark Mitchell!

We were greeted by Dillon and he did what we asked, leave us alone to look and we found him when we were ready to buy...no pressure from him. Will look for him next time

Thanks Dillon

Excellent all around experience. Justin was exceptional. He was very patient, had a positive attitude about showing me many different options, confirming costs & delivery. He walked around the store multiple times :) :) with me while I was deciding. The store was having a Memorial Day sale where I was able to receive some items at no cost because of the amount of my purchase! Looking forward to delivery of my book case Friday. I have purchased many items from Ashley/City & always have had an excellent experience! Plan to be a continued customer.

Luis "Tony" was awesome. He explained full detail of our purchase. Very professional and super friendly. He's an asset to your company.

Tony was so helpful. He went above and beyond. Thank you

Very patient salesman imarlin

Awesome customer service from Nazik Anton..she goes above and beyond each time I've shopped at Ashley ..

The salesman was very helpful and very professional, would definitely buy from Ashley in the future

Stephen was very nice and helpful.great customer service

I am so impressed with Jorge Hermandez he was great. I didn't expect to hear from the store again for my order. It required some work to order. Not only did he follow through he gave, with supervisor ok, to give me my credit. So thank you for hiring Jorge, we need more people like him!!!!! Thanks so much

Awesome place to buy furniture

Very nice store and Madelyn is always a pleasure to work with.

Joshua was a great help!

Great customer service!

Once we were able to get a sales person, as no one approached us for the 20 minutes we walked around, Kelsey was excellent.

Alex was the best. Very helpful and patient

I had a great experience with Ashley/City Furniture and was able to settle on a loveseat and recliner for my new home. Mark went over all my options and set up a time for delivery and the guys were on time and in and out like total professional’s. Very pleased with the product as well as the service.

Working with Jennifer was a pleasure. She is patient and knowledgeable and very kind.

Phillip was great to work with.

Great people and very helpful service

My credit card was canceled because I stopped buy there . Today, I did choose a coffee table , and when I was going to pay with the card I had more than 5 years , just I couldn’t!!! Back to my house without the table .

I actually visited store with husband to show a sofa and was not planning on purchasing it today. However, Mr. Zimmerman was so nice and helpful that we purchased the sofa and tables to match it.

Great service!! Jennifer took the time to let me browse without making me feel pressured! Recommend this store to Everyone!!!

I manual was helpful in getting our purchase rung up and packaging the vases we bought. I have had outstanding service on my dining table and chairs I previously bought and would not hesitate to recommend Ashley Furniture.

We have never been in City Furniture nor Ashley, we went in looking for a couch, we saw the adjustable beds. Stopped to look and the first salesperson and only salesperson said hello, introduced herself, we immediately likes Randi Nichols. She was very knowledgeable about the beds explained the difference in the mattresses and frames. We walked out of there with a new bed and couch. If we need any new Furniture in the future Randi will be our goto person

Knowledgeable and friendly, would shop there again

Very helpful and friendly

Very happy with the Ashley furniture. Many choices and salesperson was extremely helpful.

It was The first no- pressure sales person that we have experienced shopping, so Jennifer Covello was a delight. We will call Jen anytime we have a furniture need 👍

Tony was very welcoming as soon as we walked in City Furniture! He directed us to the different parts of the store and was very patient with my indecisiveness. We found more than we intended to purchase. Great store!!

Not happy with my experience at the Ashley store. They delivered four dining room chairs one had a piece of glue, a rip and a broken leg. It was raining out. I brought the chairs upstairs and we were told to inspect them and call within 24 hours of any issues. I did. I asked them to bring another chair and they said we don’t do that. Will send somebody out to repair it. This chair cannot be repaired. so now I have to wait two weeks. I had to extend my trip home to stay in Florida for them to come out and look at this chair and I told the gentleman when you come to repair it bring another chair with you. I doubt that they will. I won’t be dealing with Ashley anymore.

Tyler and Joshua were very professional and helpful

She help us a lot, thank you for you good job!

Received my couch early January...was torn same day of delivery..filed a damage claim with in 24 hours. And now we're in March and nothing. But I still get billed every month...I get no return calls or emails...thank you very much, unresponsive????good thing i kept all my emails, unresponsive on company's side

Ashley store is a favorite of mine they are honest and very helpful. Thank You Dani for all your help you were great.

Great experience. Our salesman was superb! Very easy to work with. Very knowledgeable and so helpful. He was great! Found everthing we were looking for and more.

We worked with Brandyn, who was very helpful. There’s lots of merchandise from which to choose.

Daniel was patient and helpful. He took the time to make sure that we got exactly what we wanted

Our salesman, Oscar, has been so very helpful and effective in finding just what we like.

Daniel Rodríguez helped us find the perfect pieces for our home. He was very professional and kind. We had a great impression and experience. I recommend Ashley!

Joey Padilla was very helpful and not pushy. Only showed us things in our style choices.

Mark was awesome sales person! Store was nice had large selection

Large store with a large selection. Would be much easier to shop if divided by rooms. All mixed together and difficult to find what I wanted.

I am not sure why I was sent this survey because I haven’t received my merchandise. My sofa was to be delivered today, 3/12/24, between 7am-6pm. I have been waiting all day and my husband took off from work to be home for the delivery. I have not heard anything from Ashley/City Furniture in Ft. Myers. I just went to back to my delivery notice and called to ask when my delivery will be here. I was told the shipment was late and won’t be into the STORE until 3/17 and they have changed my delivery to 3/22. I didn’t receive an email nor a phone call in regard to the change. I HAD TO CALL THEM to find out this information. Not impressed by the customer service at all. In case anybody is reading this, you can order most Ashley Furniture items cheaper ON AMAZON with free delivery. I will be doing this next time. RIDICULOUS!!

Imarlin was very helpful. He answered all questions asked. He was very pleasant. We are thoroughly satisfied with our purchase

Oscar was Friendly ,very helpful and not pushy like some places I’ve been to

Great experience! Jennifer was so helpful and knowledgeable.

Great experience

The Ashley Store near Alico Rd in Ft Myers was so helpful. They made the process of buying a new sofa very easy. Jennifer Corvello was the sales person that helped me and she was so friendly and efficient we were finished in no time. She explained everything thoroughly and answered all my questions. I would definitely recommend exploring all of their many furniture options.

Great store. Everything you could want in furniture and accessories Found exactly what I was looking for.

Delivery was timely, service technicians were excellent, very courteous. Ashley is one of our "go to" stores.

Martin is great!

Was in store 2 days in a row..was greeted by Ms Anton. Honestly she was very patient with us, kind , considerate, helpful and knowledgeable... Not pushy like some. I'd give her 5 stars. There were several young men just standing around, not busy. Id give them 2 stars... The purchase took some time... but all in all, we were taken care of, and received $150 in free accessories. We will see how the delivery goes in a couple weeks.

DISHONEST!!!!!!!!!!! NEVER SHOP HERE!!! DISHONEST!!!!

Stoyanka was amazing to work with and finishing my entire home! Everyone was so helpful and I do not regret any decisions made in this purchase

Sales rep was very helpful in helping us find the right couch for our space.

Great shopping experience. Friendly, helpful sales associates.

Maddie is amazing!... she was so cheerful and attentive from the time my husband and I walked into the store. She gave us space while we shopped but nearby when we needed her, and was very informative. I can go on and on about Maddie's superb service. Best of all, I could tell that it wasn't about the sale for her, she really cared about us choosing what we liked and affordability. We will definitely choose this store again because of her! Nadiyah 💖

We purchased a buffet for our dining room. The sales person was very helpful and knowledgeable. We chose to have it delivered and the delivery people were on time, friendly and careful setting up our purchase. We were extremely impressed with everything and everyone.

Great Customer Service. Beautiful merchandise. Thank you

Professional, personable and very helpful. I have to furnish an entire house will use exclusively

Seamless process with knowledgeable workers, they also have very fast delivery time

Pedro was very professional and knew what he was doing. He knows the furniture well and directed us to exactly what we were looking for. I think this young man will outgrow his job. He’s smart. He should be promoted to a higher sales position. We spent over $ 3,000 and know we will be happy with our purchase. Nancy and Joe Nyiradi

RAFAEL made the anxiety of buying new furniture go away immediately. He knew all the answers to every question I had . His knowledge and how he took the time to listen and understand what exactly I wanted greatly exceeded my expectations. If EVER you are looking to get new furniture I HIGHLY recommend RAFAEL. Fantastic experience all the way from start to finish.

City Furniture has great prices, a hugh selection and our salesman Rafael was extremely knowledgeable. He let us look without hovering and was there when we needed him. Thank you Rafael!

Alexander Malaga was excellent to work with

Phil B. Was a wonderful help. Very accommodating, knowledgeable regarding options and processes and all with a smile! Highly recommend!

Oscar was GREAT! He researched, took his time, and went over the top to please us! He got us exactly what we wanted and explained everything we needed to know. Thank you!

Randi was awesome!! Thank you for your opinions and assistance.

Oscar was great to work with !!

Rafael was an awesome sales person. Very knowledgeable and nice.

After being wondering for around 45 minutes Jennifer Covello was the only person that approached us. She is very professional, friendly and knowledgeable We went the next day and purchased some furniture from her

Very helpful

best experience, so many options!

Great service. Quality product. Quick scheduling for delivery.

I had the pleasure of working with Sales Representative Jennifer Covello.. Jennifer is very professional and went the extra mile to make my shopping with Ashley’s a fun and positive experience . I will Definitely be recommending Ashleys furniture and look forward to working with Jennifer in the future

My wife and I went looking for a dining room table and chairs. They didn’t have anything we wanted except a decorative vase. The store refused to accept payment without receiving all of my personal info such as name, address, and phone number. I protested that I shouldn’t have to provide that to buy a $30 vase. After being assured I wouldn’t have my data used anyway I don’t like, and I wouldn’t be pestered, I relented. Immediately after the purchase I started receiving text messages. Replying with “stop” seems to have no effect. I’m writing this review because in received an unwanted text from them asking for a review. Be warned, they lie and farm data to drive you insane. Ashley Furniture…GFY!

(Translated by Google) Very kind and diligent. (Original) Muy amables y diligentes.

(Translated by Google) Very delayed inventory (Original) Inventario muy demorado

Darian at Fort Myer was fantastic! However, when I went in there to place my order, he was off and someone else helped me and said he would split the commission with him. He ended up charging me in an additional $200 without my permission to get the extended warranty. When I confronted him on the phone, he said he assumed that I wanted it. I was furious and call customer service to relay my anger regarding him putting an additional charge on without my permission! Highly Illegal! The charges reversed and credited hello, but I wonder how many times this happens without the customers knowledge. They do get an extra bonus for selling the warranty. I spoke to the manager and was promised the employee would be dealt with. We’ll see. Be careful when you purchase there and double check your Receipts.