Patio Furniture Store Gainesville, FL

Courtney Gillard provided excellent service

Chelsea and Imari were the absolutely BEST and biggest help! They made the process entirely smooth, they are both very sweet, attentive, answered every question and have wonderful personalities! Will definitely be back again!

Great customer service and great products

Went in met Perie and proceeded to by a credenza we had seen in a previous visit. It had been moved but Perie graciously tracked it down. Being delivered on Friday, great experience all the way around thanks to our lovely salesperson Perie. Good luck with school.🌹

Courtenay Gillard was great selling us our new dining table! Got us a great deal!

Awesome customer service! Super friendly, helpful, and professional. Was able to find what we needed and was out in less than 45 minutes. Will come back for our furniture needs!

Courtenay was fantastic! So personable and made the whole experience easy and enjoyable!

What a wonderful experience. Courtenay & his team were extremely helpful and knowledgeable with our first purchase together. We are building our life together and they calmed us down with the understanding of how much things have increased. They will make it financially work for you, don’t hesitate!!!

Courtenay was professional, helpful, and knowledgeable with all of the information that was provided for our purchase. He even helped calm me down after realizing the price of my first bed purchase in over 20 years. 😁

Kayla Jorgensen answered all my questions and helped me pick out the perfect furniture I needed for my remodel. The service was above and beyond spectacular.

Ashley's had everything I needed, The staff was very involved in helping me with my bedding selections.

Hanna is a great sales rep for your company. Helpful and knowledgeable.

Wonderful staff. Very helpful and friendly.

I had a lovely experience with a gentleman named Courtney. He showed me sofas that met my description and price range l. Helped me choose a lovely piece. I had a fun and informative time with Courtney. Attached is the sofa I decided to purchase but in blue.

(Translated by Google) I purchased several home decor items from Ashley and, overall, I really liked the selection. However, I had a very disappointing experience purchasing a bed for my son. Upon receiving and assembling it, I realized it was too small for him. I contacted the store and even went in person to see if I could exchange it for a larger bed, paying the difference, but it wasn't possible. I was offered no solution or return option, and now I have a bed I can't use because it's simply not functional. I find this inconsiderate to the customer, especially when it comes to a product that can pose a risk. I expected more flexibility and support from the store. (Original) Compré varios artículos de decoración para mi casa en Ashley y, en general, me gustó mucho la selección. Sin embargo, tuve una experiencia muy decepcionante con la compra de una cama para mi hijo. Al recibirla y armarla, me di cuenta de que era demasiado pequeña para él. Me comuniqué con la tienda e incluso fui en persona para ver si podía cambiarla por una cama más grande, pagando la diferencia, pero no fue posible. No me ofrecieron solución ni opción de devolución, y ahora tengo una cama que no puedo usar porque simplemente no es funcional. Me parece una falta de consideración hacia el cliente, especialmente cuando se trata de un producto que puede representar un riesgo. Esperaba más flexibilidad y apoyo por parte de la tienda.

Had an awesome shopping experience. Kayla J not only listened to our concerns but she delivered with amazing furniture that met every need! They are def customer first driven here.

Kaitlyn was wonderful. She was a big help into choosing what I needed to for my new place. Thank you

Allison at Ashley furniture was amazing!! She was very patient with us as we decided and explained things in very clear, friendly terms. She found us a couch set for our living room that we loved! Some of the best customer service I’ve ever experienced. Thanks, Allison!

Our sales representative Ms.Perie was very knowledgeable on your products and services. items were not available in store, but we was able to place and order for my son apartment. We will definitely do business with her again.

Courtenay really looked out for me, I told him what I needed and he delivered!

Courtenay was very helpful with finding a new chair! Fast and easy.

Courtney was wonderful. He had a pleasant, positive personality.

Courtenay. was so knowledgeable He is a real professional and made my purchase very easy and pleasurable

Courtney was the best. He was very helpful. He showed us options that was perfect. So glad we stopped in Ashley's and had Courtney's expertise.

Courtesy was very professional and courteous

Everything was great!! 💯

Courtenay was super helpful and made sure we were able to get everything we needed at the best price.

Imari and India were the best pair of helpers 10/10 would ONLY go to them

The associate who waited on me was very knowledgeable. She wasn't pushy like some sales people can be . It was a pleasure able experience.

Kaitlyn was extremely helpful, patient, and knowledgeable. Had an amazing experience and will definitely be asking for her when we come back!

Courtney G. was excellent in helping me find a living room & dining room set for my new apartment!

I had a great experience at Ashley Furniture, thanks to my amazing sales associate, Imari and Frank! She was knowledgeable, friendly, and incredibly helpful throughout the entire process. I came in looking for a new mattress and ended up choosing a Tempur-Pedic—best decision ever! Imari took the time to walk me through all the options, answered all my questions, and made sure I was completely comfortable with my choice. The customer service was top-notch, and the whole buying process was smooth and stress-free. Highly recommend asking for Imari or Frank if you’re shopping there—she made the experience a 10/10!

Courtenay did a great job helping us today 🙂

Courtenay was amazing and very helpful

Kayla was very helpful. My order was processed quickly.

Fernando was very helpful.

We walked in, not expecting to find something we liked, and stumbled on a whole living room set that was a floor model and was exceptionally reasonably priced. The only person who offered to help us was a gentleman named. Courtenay. We would work with him again in the future, but the rest of the sales people who are on the floor that day (two young women and a young gentleman) ignored us. However, Courtenay was outstanding from showing us the furniture and describing it, to helping us when we came to pick it up.

Great customer service in the store and with the delivery.

Having spent a Saturday finding the perfect chair at Ashley's, I am extremely disappointed that I ended up having to cancel my order after repeated fails on their part. While I loved the chair, I did not love the experience. We'd all agree that mistakes happen. I can appreciate an honest mistake as much as the next person. But once the mistake happens, be proactive to make sure everything else runs smoothly. There was a problem with my original receipt printing in store, so they had to reprint it. I suspect that reprint is where the troubles began. I called the delivery team on Tuesday to confirm my Wednesday order and they stated my order was on hold, as they showed a balance owned. You would think if you see a delivery on hold status, someone would have called and proactively checked on that. But nope, I had to. I was then told I needed to call the store. I did that and was promised a manager would call me in 10 minutes. I ended up calling her back 40 minutes later. Manager couldn't get my order reset for Wednesday but got set for Thursday. Wouldn't you know it, delivery folks chose a crazy delivery window. When I called to see if that could be changed to earlier in that day, I was told they have no control over that, that the delivery folks pick the time best. As a person who was inconvenienced due to no fault of my own, you'd think some type of priority or concession would have been afforded, but nope, just an offer of a different day, and of course another day that was not convenient. I had such high hopes for this interaction, especially after the salesperson was so kind and professional. It is very unfortunate that a good start, soured really quickly. The 2 stars are only because of the salesperson, otherwise would have gone lower. If you have time to waste, give them a try. If not, shop somewhere else.

Courtenay helped my daughter and I find some nice pieces for her new apartment. He had great suggestions and was very personable and helpful. Will definitely be returning to this location in the future!

Courtenay was fantastic! He was super helpful and kind, and was incredibly knowledgeable.

A+

Courtney Gillard was amazing and took care of all my needs

My husband and I have had multiple great experiences purchasing from Ashley Furniture in Gainesville. The staff are super friendly and it’s a trusted brand. Our most recent purchase was a new sectional and recliner set, and Imari was super helpful throughout the whole process!

Great stuff, the process to check out was exhausting. Getting someone to wait on you was opposite of most furniture stores and it took 35 min paying cash.

Very helpful customer service reps. Impressive variety of furniture. We did a quick walk thru and will to select pieces we liked.

Courtenay was very helpful with my purchase

We have been working with Chelsea Young, the store manager, to correct some issues we had over our recent purchase. Today when we went into the store Chelsea and Patrick went out of their way to make us happy. They are great to work with, and definitely want their customers to be satisfied with their shopping experience. You won’t be disappointed shopping here.

Courtenay is the person to go see for all your furniture and home needs!!!! Incredible customer service!!!!

Courtney was extremely helpful and patient while I looked at everything. He was also matching everything together.

Get to Ashley furniture soon take advantage of 20% off like I did . ASHLEY FURNITURE ROCKS !!!!!

The associate who assisted us was fabulous!

Great service! Will definitely come again!!!

An amazing young lady greeted me with a warm, friendly smile. She was very helpful in helping me to navigate and find what I was looking for without being push and very informative . Thanks so much Perie for a job well done.

Great experience, we needed an area rug and Ashely had a great selection to pick from. Our sales associate, Perie, was very helpful and friendly, and helped us get in and out with what we needed.

Courtney was very kind and helpful!

Went in with an idea of what I was looking for and was able to explore the store and see all of what they had to offer without feeling pressured. Courtenay helped me out when I had special requests for some of the furniture pieces I was looking for. Great experience overall!

We stopped by your store in Gainesville this morning just got window shopping but Courtenay showed us exactly what we were looking for and we decided to buy the Nex-gen Durapella set. We couldn't be more pleased. Thank you so much for all of your help Courtenay.

Courtenay greeted us quickly and allowed us to shop at our pleasure. Answered all our questions and helped us customize our sectional. Great purchasing experience.

Fabulous salesman very professional and very nice and helpful true pleasure.

Kaitlyn was super helpful, and made the process easy for us.

Imari is very knowledgeable about the products and friendly.

Imari and Jordan were amazing and helped a lot on pricing and delivery, and were very patient with my husband’s questions and concerns

Very attentive and one on one, best person here!

Imari was great. She helped when we needed help. She's very affable and considerate of our time. And bonus points for laughing at my bad jokes. Thank you, Imari.

This review is on the service only. We have not received the furniture so we can not comment on durability. Imari Williams was our Advisor. I would highly recommend her. She helped us measure furniture and even turned the furniture over ( at my request)to show what it was made of. She was friendly and very patient.

Kayla was awesome and helped us gather all of the random pieces of furniture we wanted!

Very helpful staff, without being too intense.

Thanks so much Mr. Courtenay for all your assistant you were a life saver for my wife.

Enjoyed the visit. Courtenay was helpful and knowledgeable in helping me pick out a recliner. Funny too!

It was an excellent Experience. The sales lady was so nice and so patient. Ask for Kaitlyn when you go. She is amazing

Just moved to Gainesville and bought a couch at Ashley’s with Perie. She was amazing in helping us, giving us space, and staying attentive the whole time! If you’re shopping for something at Ashley’s any time soon, ask for Perie!

Shopping for furniture can be difficult but Ashely furniture made it stress free and easy. Caitlyn, my sales associate, was helpful but didn’t pressure. Ashley had easy in store financing and I was in and out with my new sofa in less than an hour. Highly recommend!

Lots of good find in the store, their president’s sale is the best got a beautiful sofa for only $599, thank you Kayla for being patient with us…

Courtenay was wonderful! So helpful and kind and got us through the whole process seamlessly!

"India at Ashley's in Butler Plaza is amazing! She took the time to explain the financing options thoroughly and made sure I understood everything. Please keep her at Ashley's—she's truly fantastic!"

"Perie was incredibly knowledgeable and enthusiastic in assisting my sister. She took the time to explain everything clearly to both my sister and me. Please keep her with Ashley's at Butler Plaza, as she is truly awesome!"

Excellent service and great price!

Only bought some metal storage containers. But Fernando helped and he was such a polite young man. An asset to your business

Really disappointing experience. My wife and I were super excited to pick up our sofa we got on clearance. It was a floor item in pretty perfect condition. We bought it 6 days before the date of this review under the expectation that we were responsible for pickup, but that they would remove it from the floor immediately and load it. We agreed to do it on Friday and that I would leave work an hour early to make their strict 10-4 loading policy work. Turns out when we called in to confirm pickup, that they had no one to load it. Ok, I thought, maybe the sales agents would be helpful. Nope. I was working under the assumption that it was packed up in the warehouse ready to go. Turns out, it was still on the floor, still being used by everyone who came in, testing it out, farting around on it as if it was an option for them for 6 days. We were told by the manager on staff that they could not help us pack it up, or move it. This store was packed so completely that there was no way we could fit these sectionals through all of the other floor items ourselves. We were told to come back Monday, but honestly, given the unreliability shown thus far we cancelled. I feel bad for the rep who lost the sale because he has a revenue target of $45,000 to get commission. But no one on his team, nor the manager, even bothered to try to save the sale. These kids simply did not care. I don’t recommend coming to this location.

The truck drivers decided my couch was too heavy to get it into my house, they didn't even try it so they called customer service and they refused to refund the money for delivery.

I had a pleasant experience working with Courtenay Gillard on purchasing a recliner. He was very professional and work with me on making a good offer. He’s a great sales person and he did not make me feel pressured in any way. Great personality and he made it a fun experience.

Very reasonable and easy to deal with. They had the recliner that was fit for me. Courtenay Gillard took very good care of us, and we will be buying more from them in the future.

Courtenay is such an amazing sales associate! So caring and friendly. My family had a great experience today! Thank you Courtenay

Courtenay was good and helpful with buying furniture here!

We bought a couch from Courtenay and got an amazing deal! He is top notch.

Kmari was the best help me get just what I want

Courtesy Gilliard still the best sice we met him in 2022!!! We won't ask for anyone else!!!

Courtenay Gillard was very helpful!

Imari did an awesome job after the online store dropped the ball. I appreciate everything she did to help us have a smooth and painless experience! Thank you again!

Courtenay was awesome. Super knowledgeable and helpful. No pressure sales experience.

I recently visited Ashley Furniture in Gainesville to purchase a sofa, and overall, my experience was a mixed bag. Positives: The sales staff was knowledgeable, friendly, and approachable without being pushy, which I really appreciated. They gave me plenty of time to browse and try out different options without pressure. The store itself has a large selection with reasonable prices, including some special buy deals that were particularly attractive, that’s actually what I ended up purchasing. Negatives: Unfortunately, there were a few red flags. I noticed that all the sales associates seemed to be under a lot of pressure from management, which tracks their closing ratios through an automated system counting customers as they enter. Because of this, I saw multiple salespeople asking customers (including me) to use a side door when returning to avoid being tracked as a new visit. This felt manipulative and unnecessary. Then, when I decided to purchase my sofa, I was informed of a $99 delivery fee, which I wanted to decline since I preferred to pick up the furniture myself. However, I was told the only way to waive the fee was to drive two hours to Tampa to pick it up at the warehouse. This seemed unreasonable, why shouldn’t I be able to pick up my purchase at the store I visited? Additionally, the fine print in the terms and conditions states that if you pick up from the warehouse, you waive your right to return the product or seek any recourse if it’s damaged. That means you’d need to fully unpack and inspect everything on-site, which is completely impractical. This policy comes across as shady and unfair to customers. Bottom Line: I love the sofa I picked out, but my experience left me feeling uneasy about the store’s policies. Since my couch won’t be ready for a few weeks, I’ll be keeping my options open, and if I find a better deal with a more customer-friendly business model, I won’t hesitate to cancel my order. I hope Ashley Furniture reconsiders these questionable practices because their selection and sales team are great, but the unnecessary pressures and restrictive policies make the buying experience less enjoyable.

Courtenay took amazing care of me.

Frank Chiliberti helped me purchase my brand new living room set. It took us a weeks to figure out what was best for me and my new apartment. Frank was a great help and I will definitely tell my friends and family to visit Frank. Thank you Frank!

Had a incredible shopping experience today at Ashley furniture, Mr. Gillard provided outstanding service and helped us get the furniture that we wanted. Chelsea the store manager was supper helpful. Highly recommend shopping here....

Alison was very down to earth she made it easy to find the furniture plus she worked with on financing it was a pleasure to be in the store.

Easy sale!! CourtenY gillard was great!

My mom and I were shopping for a chair for our room, and one of the employees, Imari, was really helpful with explaining delivery fees and times, prices, furniture collections and more. She made the process very easy and created a cart for us right away to help us when we were still deciding on chairs/furniture. Additionally, I appreciated how she wasn’t pushy, which can sometimes make things stressful, but understood our choices if we changed our minds. I personally didn’t have many other experiences with the other employees (simply because I wasn’t there for a lot), but I would recommend Imari if anyone needs help.

Imari was wonderful and helpful to work with, 10/10 recommend her to help with your furniture needs!

We had an excellent experience working with Courtenay who helped us with finding the best bedroom and mattress set for our new home! I recommend Mr. Courtenay!!

Great service

Frank did a great job.

Imari, was so helpful and such a great salesperson. Imari was super friendly and really knowledgeable in all the furniture and bedding questions that we had. We will be back for sure.

Courtenay was awesome! He helped us find the perfect mattress at the perfect price within our budget. Ashley has a great selection of mattresses and any type of furniture you can think of. The store was clean and fun to shop in.

Courtenay was very attentive and helpful for my friend’s purchase! I highly recommend him as your salesman at Ashley furniture in Gainesville, FL!

very good store i liked the staff and the atmosphere of the store, the consultant did her job very well!

Great selection. Very friendly and helpful staff. Courtenay was very kind and took the time to walk us through the process.

Lovely selection of furniture and very friendly sales staff. Courtenay was wonderful!

Imari was the most amazing sales woman I have ever had the pleasure of working with. She was so professional and kind. She explained things well and came up with solutions. I came in angry and left smiling. Thanks Imari you are the best.

I was greeted promptly upon entering the store. Mr Gillard quickly got the paperwork done for my purchase and delivery details were confirmed. A very fast and pleasant shopping experience.

Great experience with Mr. Courtenay! Took his time, answered all questions, and was honest about everything. Would definitely recommend his expertise to anyone looking for furniture!

Courtenay took great care of us. Worked through multiple couch configurations, showed us multiple options and wasn't pushy. He was great to work with.

I had a great experience! Staff was friendly and very helpful!

Awesome and sweet sales rep . Thanks for helping me

Courtenay did a fantastic job helping me put together a deal that worked for me.

Caitlin was great. She was friendly and professional and helped us make a decision.

Ben was great from beginning to end I told him what I was looking for he took me right to it we made the sale I left. It was the fastest furniture buy I have ever done.

Courtenay Gillard was absolutely incredible I'm very grateful for his help his professionalism and great conversation... very please with the service and how quick everything was as well.

Absolutely enjoyed our service here and our dining set is gorgeous! Courtenay was personable, knowledgeable, and highly efficient! If you EVER step foot in this store location, request him. You WILL NOT regret it.

We went in to purchase and accent chair - and were given assurances that it was in stock and would be delivered Saturday. Recieved a call stating that it was not in stock and would not be delivered until 6 days later. We are canceling our order and will not business with them again.

My wife and I were looking for patio furniture after trying a few different stores. We were able to find exactly what we were looking for in our price range. The salesperson, Jordan, was very helpful and knowledgeable. The process was quick and easy. I would recommend this store to others and we are likely to return.

We enjoy going to Ashley Furniture. The furniture is solidly built and lasts. Our last sectional was purchased in 2017, and is still in great shape. Our salesperson was attentive and educated on products which helped make our purchase decision easier.

Met Courtenay. He was very personable and helpful. Great experience. !

Courtenay was so wonderful! We've come to the store a few times to make sure and measure and confirm everything before purchasing. Everyone has been so friendly and so kind and helpful! Highly recommend this store!

Great service and always super helpful with finding things that we need!

I am very satisfied with the purchase of my furniture. The employees treated me very well, were friendly and very helpful in choosing my furniture, which is truly quality!

Ben was very helpful!

Kaitlyn did a fantastic job

We had a great experience today with Kaitlin. We told her what we needed and she gave us some great options. We decided on a great living room set at a great price. Looking forward to picking it up next week. I would definitely recommend this location for anyone looking for really good customer service.

Sales people are very helpful UP UNTIL AFTER SALES COMPLETION. After that, you’re on your own. Complaints: 1) they charge $200 for delivery. But if you wanna pick it up yourself, you can certainly drive down to Bradenton. I WISH I DID but not because of the extra delivery fee. Read below. 2) if your item is on back order, they will NOT deliver partial order, even if the item is still NOT available according to the “expected time” given at time of completion of sale. NO EXCEPTIONS, period! 3) if you dare complain to the rep or store manager by phone, they will only hang up on you and act like the call was dropped. AND THE FINAL STRAW, the delivery drivers were by far the worse. While 1 was inside arranging the furniture, the other is inconspicuously outside trying to hide evidence of broken lights along the driveway which they drove over. 3 out of the 6 broken! See pictures. And they chipped the paint off the brick at the front door entrance. I wouldn’t expect Ashley to admit to wrongdoing. Especially if the drivers take on the same moral approach as the store manager.

Imari was very helpful and super friendly!

Courtenay was very helpful, and got me the perfect couch!

Courtney has AWESOME customer service! VERY respectful. Goes over & beyond to explain things. Takes the time with you to make sure you’re 100% satisfied.

Courtenay was very helpful and personable. He made our experience great!

Courtenay Gillard was amazing! He helped us purchase our new living room furniture set and he guided us through every step of the way. Would absolutely buy from Ashley and work with Courtenay again!

Imari was very personable, friendly, outgoing, knowledgeable, and made our visit enjoyable worthwhile and we will be back

Demar was amazing. He was very honest and was very helpful. Demar and the staff stayed an 1hr and 1/2 after they closed so I could find the best bed and fireplace. I highly recommend going to Ashley’s and get your furniture. The quality of the furniture is high quality, the staff is super helpful and listens to everything you want and need. I can’t wait to go back and get more furniture.

Gillard Courtenay it was a pleasure work with him. Very professional and great attitude.

I had a great experience shopping at Ashley furniture and Courtenay Gillard was fantastic. If you are looking for quality furniture and a great price, look here.

Imari and Chelsea were AMAZING! My daughter and I were greeted by Imari, not pressured at all. We found our sofa and Chelsea was able to get us delivery much, much sooner 😍 They are both a great team.

Courtenay was a great sales man. I absolutely loved him

Salesman Ben was very knowledgeable about the chair and gave me no pressure on buying the chair. When we did the paperwork he made it very easy.

I love how she took time to explain the details of the sale of the furniture items we purchased and she was very nice and so thoughtful and professional I truly would come back to her in the near future or the next few days!! Imari is absolutely a wonderful lady and customer service person a plus

Imari was great with helping us through the process and it was easygoing and straightforward and would definitely recommend any one to come here and buy some furniture!

Excellent service by Imari Williams and Kaitlyn Hutchison!

Service was great! Quick and efficient.

Mr. Courtenay Gillard was very helpful and got everything taken care of quick and easy. Highly recommend him to anyone!

Imari was absolutely fun to work with and didn’t feel pressured at all

Kaitlyn was extremely helpful and informative! The buying process was super easy and she went over all of my options thoroughly.

So thrilled that we are getting our first Ashely sectional. We worked with Kaitlyn. She was very helpful and patient and very kind. The process was very quick as well, which is so nice. Highly recommended!

The Ashley store in Butler Plaza surprised me. Very well laid out furniture options and in excellent display. Courtenay was at the front. He greeted with a warm welcome and showed me the area. After I was ready, he was very helpful in discussing the options, and providing additional discount and protection plan. Very highly recommend Courtenay and this store.

Imari Williams was wonderful to work with. She was patient and kind in helping us find our new furniture!

Very helpful for this old man

great customer service

Kayla was very helpful with our purchase today. I appreciated her allowing me to look around and try different couches without feeling pressured.

Everyone was fantastic! Helped me work within my budget!

Had a great experience with Damar and his manager Jordan. They were exceptional!

Damar and his manager Jordan were excellent at helping my family and me choose a couch for our new home, I definitely recommend them!

Came in for bar stools and walked out with them and a couch. Really nice service Damar was great and his manager Jordan was phenomenal!

Excellent service

We had the best experience with Kayla. She knows her products, listened, and gave sound advice. Would definitely recommend her. This store offered us good quality and good selections.

Courtenay was an awesome help! I got sorted quickly and efficiently.

The only problem we had was that the recliner can not be delivered until Dec. 21.

Imari was a huge help with my new bed purchase. She was very knowledgeable about the different beds, mattresses and bases. I would definitely recommend her for any purchases made at Ashley’s.

Awesome!! Mr. Courtenay Gillard was very helpful, respectful didn't push sale just let my son make his on decision, Love that in a sale person.

Ask for Courtenay Gillard. Awesome service.

Amari was amazingly helpful and made our new living room purchase quick and easy!

Customer service was great!!! They answered all our questions and concerns!! Overall great experience!!! 💯😊

Love this store!!!

Kayla was very patient and helpful.

IMARI is amazing. She answered all of our questions and stayed with us for almost 5 hours. I highly recommend her!!!

I went into Ashley Furniture, and we met Courtenay and he answered all my questions. He gave me honest opinions about items. He is really the best sales person to meet at Ashley’s furniture store.

Courtenay helped us with purchasing a couch. He made the process quick and easy, and we’ll definitely be back for other furniture

Courtney is amazing. Patience and Consideration are his strong suits. Very recommended

Kaitlin and Jordan were quick and efficient! Great in store experience!

When I made my selection the salesman approached. He didn’t listen to what configuration of sofa I wanted. That was an issue and a waste of time. I stated I wanted to pay for cash for it. He ignored that. Then he tried to play the ‘old friends’ angle, which was not amusing or wanted. After several rounds of discussing unwanted financing, I finally agreed only to learn it was a credit card. When I protested, the salesman said the couch would be the same price snd that I could pay cash. Needless to say, I was not at all happy with this utter waste of time. I only hope the sofa is better than the sales experience.

Service here was great. Imari went above and beyond to help me find the perfect furniture set!

Recara is so helpful at Ashley Furniture. Each time I have needed to get new furnishings or accessories, she has made it easy and a very positive experience.

Katlyn and Jordan were both really great. Fast and efficient and answered all questions.

Very friendly and staff!!

Worked with a great customer service person, Mr Gillard. Let us look but was there if we had a question. Glad we brought in person.

Arrived on time and easy to assemble.

Reacts Payne Courtenay Gillard Must see them for furniture needs

Courtenay was great to work with, and I will definitely be back. I recommend him to anyone looking for new furniture!

Awesome service! Courtenay was amazing and we definitely recommend him for anything you may need from Ashley!

Imari was super helpful. She took her time and was very knowledgeable and sweet.

Courtenay was great to work with, no pressure sales.

Kayla was super helpful and made the process very easy for us!

Imari was very informative and worked with what we wanted. We love her attentiveness. Blessings. Keep good people like her around!

Kayla was wonderful , patient, and understanding.I have no idea how to match furniture to a room at all She walked me through it step by step. Chelsea, the store manager, is awesome as well. She made sure I was taken care of. Trust me, just go meet them.

Imari was amazing and super helpful in our purchase

Ben has been so amazing helping my mother and I pick furniture. He was so patient and accommodating with us!

Shanice helped me find what I needed. She did a wonderful job.

Imari was very helpful and polite. She thoroughly explained the details of our purchase. Satisfied customer!

The sale clerk sorry I can't remember her name, but she was wonderful and very helpful to my sisters and I.

Imari was friendly patient and extremely helpful I would come back and ask for her again!

Kayla was very informative and very sweet. I am looking forward to my new mattress !

I had an awesome saleswoman who was so helpful in finding just what I wanted. She was both knowledgeable and professional. She was also kind and respectful. Ashley is very lucky to have her as a valued employee. I will be back and insist on having her assistance.

We were greeted with a welcoming smile and allowed to browse without feeling pressured to buy. Kayla quickly responded to our questions and was patient as we considered what we would do! She and the manager on duty were professional, friendly, and helpful.

Buying our furniture was so convenient. The salesman explained everything well, was very nice. Would buy here again.

Excellent and friendly service and quality furniture.

Ashley Home Store was a surprise. Very high quality furniture: we purchased a recliner, love seat and two dining tables and chairs. Delivery was free and very fast and the service was impeccable. We will shop there again and again each time we need new furniture.

Everyone was so nice and knew their store inventory.very helpful

Great customer service

Imari was wonderful to work with. She kind and knowledgeable as she helped my mother find the just right furniture she was looking for.

Kayla and Imari were the best! We were instant friends and they were so informative and helpful.

Outstanding service. A wonderful attitude and very helpful.

Ms.Recara was amazing in helping me find a mattress. She wonderful help and kept a smile on her face and was patient with me also. Keep up the good work!!!!

Imari did a wonderful job helping me pick a couch, she didn’t rush me she gave great feedback and a good laugh. I’ll be back for the rest of my new pieces with her help!

We received fantastic customer service from Kayla! She was so helpful the two days we came into the store and took her time with us as we decided between a few different sectionals. We love our new sectional and delivery was very smooth!

Ashley had just the things I was looking for. Although I had to wait a little while for delivery since I’m in a rural area, the delivery was great and the gentlemen who delivered my furniture were wonderful.

Was told would be given Promotional gift card as reimbursement for delivery tax that was $100 (was free delivery) by sales associate. We were given wrong information apparently. Which is unfair to us after the sale was made.

Store manager was very helpful and courteous. Great location and friendly staff.

Imari has been very accommodating and helpful with all our questions. She patiently assisted us, with a smile😊

Loved my experience at Ashley’s. I was greeted as soon as I entered. Customer service was awesome and all my questions answered and he got assistance when he couldn’t answer my questions. Than you Daman and everyone else that helped. 😍

Awesome young man, pleasure to work with.

After ordering furniture and it just barely not fitting (should’ve double checked measurements), we returned two of the four pieces and were prompted to get a credit. After two and a half weeks of not receiving said credit, we spoke with corporate who went on to communicate with this local store and advised me that my credit has now been processed. After hearing this, I contacted the store asking why it took them this long to even submit a credit request in-store since delivery and the store over the phone the day of delivery confirmed the returned items and credit was to be processed along with the amount credited. Their response was “we don’t really know why it didn’t get credited” and the manager I was speaking to was extremely short with me and seemed irritated at me calling. Definitely one of the top 5 worst customer service experiences I’ve encountered.

Damar, provided great service, patience and outstanding professionalism. He was also very knowledgeable of the product. However, if he was not sure of any questions I asked regarding the product, he was humble enough to ask another associate or his supervisor, which says a lot about his character and personality. I assure, you would not be disappointed in asking for Sales Associate Damar. Great job and thanks again for your assistance, Damar!

Beautifully appointed store and great customer service.

Excellent customer service, very pleasant

Kaitlyn was absolutely wonderful she knew the answers to most of our questions and the things she didn't she got it confirmed immediately. She was very helpful with our special order. Would not have been able to get what we needed so efficiently!

Amari was so helpful! She gave us distance when we needed it and was there to help us when we need it while we were looking. She then helped us buy quickly.

This store was amazing. Very clean. Friendly staff. Kayla was put sales lady and she was very helpful and quick to answer all our questions. Very pleased with our visit.

Such a great experience! Worked with Kayla.. she was amazing & helped me find my couch.

Imari helped with the purchase of my daughter’s bedroom set. Her personality made it a great experience with a lot of joking while also still being very professional and working a fantastic deal. Definitely plan to use her again.

Imari Williams is absolutely the best!! Whatever you're looking for she can make furniture shopping for furniture such a great experience!!

The Ashley in Gainesville is great! Chelsea the store manager was so knowledgeable and kind. She solved our issue in a matter of a few minutes. We would recommend the Gainesville location to anyone in the area!

Awesome salesman I would drive 2 hours to work with him again.

Imari is an amazing sales person. She has fantastic customer care and she is very knowledgeable. We will be back and will be requesting her to help.

Excellent experience with Kaitlyn. I stopped in to look at some furniture, not expecting to buy anything today. Kaitlyn was patient with me and showed me multiple pieces in which I feel in love with one sofa and love seat, and purchased it for a very fair price, for an exceptional quality sofa set.

Sam D. made my day - going the extra mile to locate the table of my dreams. Best experience ever in an Ashley Furniture Store. I am sorry to see him leave Gainesville!

Imari was excellent help and made the process of buying a couch so easy! Highly recommend seeing her when purchasing for her home.

Great experience

Jordan was amazing with helping us pick out the perfect furniture

Jordan was really great at Ashley’s. He was super patient, informative and has great customer service! It was a wonderful experience!

Kayla did an amazing job helping us with our dining table! She was professional while maintaining an upbeat attitude. I would come back to buy more furniture from her :)

Sam and Chelsea made my shopping experience today very pleasant !! Quick And easy. Very enjoyable shopping here today!!

Kayla was super helpful and patient with my wife and I as we were making decisions on quite a bit of furniture. She was very kind and even stayed late with us while we made our decisions. I highly recommend you ask for her when visiting this location!

Kayla was super helpful without being high pressure.

Kayla did a great job helping us pick out a sofa and loveseat combo! Our order is in and we are waiting on delivery

Courts at and Jordan made our experience at Ashley a great experience. They were both friendly and professional. Would shop there again because of these 2 men.

Courtenay and Jordan were FANTASTIC! Helped us SO much and saved us money too! Raphine and Walt Pierce

Thank you Sam! Outstanding customer service Rep, with no pressure. He suggested things that I didn't know and was very helpful explaining everything.

Anais our sales person was very helpful, walk d us through all different types of financing

Kaitlyn was ver helpful, no pressure. Helped me with my style preferences and was able to find the couch I loved.

First off, Ashley Furniture proved LESS EXPENSIVE than ANY of the local discount furniture stores-- KNOW THAT, FULL STOP! Next FIND PAUL & SHANICE! Now to the rest of my experience, Paul and Shanice are beyond a G-d send(s)! From telephone calls to sms messaging, they were nothing short of SPECTACULAR. Where the deliveries had multiple issues of rescheduling, ALL members of the local Store Team worked with us (me and my 80 yr. old disabled Korean veteran flatmate) to see us through the delays. My only word of caution would speak to after purchase delays. Beyond that, all in all, a professional experience. Ashley Customer Service Team is lacking as to true problem solving skills and would be an open training opportunity, moving forward. That and their remote call-in service is awkward and time consuming-- Ashley Corporate Team -- DO BETTER! Overall, while I'm still awaiting deliveries I have the utmost faith in the Delivery and Store Teams to see us through. Thank you! -w

Courtesy Gillard

Courtenay most excellent customer service. He did me right.

Sam was very helpful

Kayla was amazing in helping me find a sofa that I needed to replace the one I lost. She was nice and honest and didn't follow me or pressure me.

Kayla was very patient as we decided what was the best fit for us. She Rocked It.

Katelyn was great

We had an AMAZING experience at Ashley Home Furnishings in Gainesville Fl with Imari. From the start, she was very kind and made sure if we had any questions, that she answered them all. We definitely took our time looking at furniture and she was reassuring in us doing so. Thank you again Imari for such a great experience.

Kayla was super helpful with purchasing a mattress. Very friendly, resourceful and kind. She gave us space to look around and make a decision of our own☺️

Paul was very helpful and we found a terrific couch.

Kaitlynn was super helpful! She made the shopping and purchase experience super fast and easy. Thank you :)

Kayla did Ann amazing job as our sales rep!!! Her manager with the glasses wasn’t too shabby! LOL thank you Ashley Furniture

Simple easy experience. Sam was helpful and we were in and out in like 15 minutes.

Great customer service and informative

Jordan was very helpful and very pleasant to deal. Got me in and out of the store fast

Excellent sale person love the experience at Ashley Store in Gainesville FL. Chelsea greeted me at the door and Paul took great care of me.

Paul was the best I ever had in sales

Imari was great she has great customer service skill she was very helpful. The only thing I had an issue with was the price but she took good care of me and my dad...

Sam was very helpful. Explained all options and wrote up different quotes to cover various choices of pieces. Very knowlegable (sp?). Very pleasant. Nice guy. I'm a happy camper. Was a bit surprised at deliqvery charge, though. Thanks, Sam!

Recara did a good job today! Knowing shes a newbie , she never left us and patiently helping us in finding what we are looking for. Satisfied client here. And loved to be assist by her next time😊

She was very great and helpful.

Worked with Kayla in the Gainesville Ashley and was extremely helpful, polite and wonderful to work with. I’ll be back!

Paul took great care of us!

Great staff and care for the customers.

Paul was great!

Chelsea was fantastic and very knowledgeable in all of the living room sets!! Will definitely come back to here for our future purchases.

Sam has been a big help. He was so patient with us. He was nice, kind, and very very helpful. Sam you rock!!!!!

Very easy process. Kayla was helpful without pushing for a sale. I went in prepared to be followed around, but she let me explore my options and seek her out when I was ready to chat. It was a pleasant experience!

Imari was down to earth, and had great customer service. She was very knowledgable about the furniture and the entire process. I also appreciated how she was patient with me and my husband, we can be window-shoppers at times but she wasn't pushy, even gave us our own space then came back after a short time just to check on us and by that time we were ready to purchase my husband's beloved recliner lol.

I really enjoyed my visit today at Ashley’s Imari, made my day. She was very welcoming and nice. She helped my wife & I find the perfect furniture for our new home.

Kaitlyn was most helpful and efficient.

Kayla was so sweet and helpful! She made the experience very easy and enjoyable. Highly recommend asking for her.

Kayla was awesome. Very nice, professional, and answered all questions. She made the process so easy!

Ask for “Paulie” when you need great and personable service! Absolutely loved this kid!!!

Courtenay is fantastic!

My husband, granddaughter and I visited the Gainesville, Florida store today. We were greeted by a lovely young woman named Kayla Jergenson. She was immediately very helpful and informed us where the items we were interested in were located. She allowed us time to look around for a while and then found us to answer any questions we might have and help us look up availability of what we needed. Kayla was extremely helpful and never pushy, she helped without making us feel pressured. We want to express that she treated us with great kindness and patience. She never made us feel that any questions we had were an inconvenience. Today’s experience was wonderful and we will be planning to return to check out some more items. We were helped by several other employees such as the manager who was also very nice and personable. Having such outstanding employees means a lot to us, at our age, we’re old school, we really appreciate customer service, and their’s was excellent.

Had a great experience shopping for a couch with associate Paul providing the information I needed and the patience for the family to make a decision.

Just brought my first couch.Service was nice and fast. Staff is very friendly and patient. They really want you to go home with furniture you're going to love.

Appreciate your help PJ.

Courtenay was fabulous! Selection was great! No regrets!

Kaitlyn was very helpful and patient. I appreciate the great service.

Courtenay Gillard was great in helping me pick out a new couch for my new apartment. I’m excited for it to be delivered! Thank you!

Chelsea is amazingly wonderful!!! Very informative and fun to spend money with!!! Her customer satisfaction is top tier!!!! Great experience!!!

I have enjoyed our furniture and the sales team was very helpful. I did have an issue getting my online payment account setup, but I believe this was more of an issue with the credit company. When I called the store to get help, I believe I got someone new or not well trained. Got a call the following day from someone trying to make it right and I appreciate that. All in all, good selection, product and decent service. I do recommend.

Very easy purchasing with Kaitlynn and they even priced match to get a really good deal on my sofa

Chelsea (Manager), reached out to me after reading my review. She was so upbeat, provided excellent customer service, and was ready to see what she could do to make my experience a better one. She apologized for the misfortune and offered a few solutions. We agreed on resolution. Which made me pleased also, I was more pleased with her letting me know she heard me. That type of personal experience, will make you have a returning customer. I welcome the old way of taking care of your customers any day.

Great service! See Courtenay, most helpful!

Nice place and Paul gave good custermer service. Thankyou and I wiil come again.

Courtenay helped us piece together exactly what we were looking for and made sure we got a competitive price. Highly recommend.

Initially went to a different furniture store, but was given the run around and wasn't going to get the couch I wanted for almost 2 months. Ashley furniture had the couch I wanted and it was available for delivery within the week. Unfortunately they ordered the wrong color which I didn't realize until they delivered it. However, customer service was great and Kayla sorted the issue and has the correct color ordered and scheduled for delivery within a week.

I found some wonderful patio furniture thanks to my salesperson Kayleigh. A great deal for the end of the season. Today it was delivered, set up, and cleaned up in about 20 minutes. It really looks great! I made a good choice with Ashley.

Paul Mark is one of the best sales representative I’ve ever encountered. He was very understanding, patient, and polite. Highly recommend!!!

Mr. Courtenay was a pleasure to work with. He was knowledgable, kind, and answered any questions my wife and I had. Thank you again!

Paul Mark did an amazing job finding us a sectional that fits in our space. He was professional and courteous!

Sales associate Paul was great! Very helpful and efficient. Will definitely be back

My sales advisor Samuel at Gainesville store was absolutely incredible, he spend a lot of time with me, very friendly, very professional and answered all my questions.Thank you

I brought my dad in over the weekend to find a chair for his room. We were there for quite awhile as my dad likes to test out everything and take his time. Sam was who helped us. He was great. He was patient, a good listener, and helpful. He was determined to help my dad find something suitable, and he did. Chair was delivered yesterday. My dad is a happy guy. They will get my business again. Nice selection, and fantastic customer service. Highly recommend.

Courtenay Gillard was awesome, let me look and was readily available when I was ready.

Excellent customer service. Nice options. Good value

Paul was a great and very helpful sales associate, would come back

See Courtenay or Paul for amazing customer service!

Come see Courtenay hands down the most professional and knowledgeable salesman here!

Found what we were looking for and the customer service experience was great with Sam Donovan!

Courtenay Gillard helped us choose and purchase our new furniture. He was awesome. Your store has great selections. Michelle

I would do 0 star but this will not let me. First of all, we spent almost 3k in the store on a bed and couch. That's not the bad part. We had to load the bed ourselves ( because it was on clearance) which is not that big of deal but still. We were to have a couch delivered the Friday after we bought it and the delivery people went to the wrong address and and showed up a 1/2 hour before the window of delivery. (1230-430).We tried for 3 days to get a time nailed down due to another appointment in the morning that could not be rescheduled. We got the run around. The morning of said delivery we get a text notification they are 5 mins from our house. We spend the next 30 mins on the phone trying to get a later time in the day and given the run around. Get out of said appointment and get a phone call from Ashley Homestore and explain what happend and was asked if someone could be home by 130pm. Absolutely, bust butt to get across town only to get a call saying oh sorry that's not going to work the truck is too far away now. Get home and look at camera and no delivery truck was ever here!!!!!!!So, I call customer service and am told the couch and ottoman could be delivered later this afternoon,salesperson was supposed to call me back and confirm. Call never came.So,we call. Assistant store manager answers we explain what happened and get put on hold for another associate to pick up and tell us the truck is in route back to warehouse. A request for delivery Saturday with no guarantees. We even offered to pick up from store.yeah not a option it has to be delivered. So we are now at the mercy of Ashley delivery. What happened to customer service???? We work EMS and have wonky schedules so we have to do a lot on our off days. I promise if I had the day sit home the couch would not have been here until the end of the window. Absolutely a shame that customer service is lost.

The representative was attentive when going to the store, the sales process was very good, but what bothered me was the home delivery staff, they made a small hole in the back of the bed. and they left me almost all the screws loose on the bed, especially the bars that cross from one end to the other, they didn't put screws on some sides, and they hit the back of the bed, and I called and they gave me attention for the complaint, but they didn't solve the problem, they tried to cover up the small cracked area with paint, that's crap, a botch, those who assembled the bed and those who delivered it have no ethics in their work, they have no morals when doing their job, because at least they should have reported that they hit the bed in a corner of the back, AND LASTLY THE COMPANY WAS NEGLIGENT, BECAUSE INSTEAD OF CHANGING THE BACK OF THE BED, WHAT THEY DID WAS THEY TRY TO COVER IT, AT LEAST THEY SHOULD HAVE GIVE ME A DISCOUNT BUT THEY DIDN'T THAT IS THE COMPANY'S ETHICS! YES YES YOU BUY A NEW CAR WOULD YOU ACCEPT IT WITH A SCRATCH IN THE PAINT OR WITH A DEFECT WITHOUT THE COMPANY FIRST OFFERING YOU A DISCOUNT FOR THE DAMAGE? IT IS SUPPOSED THAT WHEN A CUSTOMER BUYS SOMETHING NEW IT IS NEW AND WITHOUT ANY DEFECT, 2 THE CUSTOMER IS ALWAYS RIGHT EVEN IF HE IS NOT, SECOND THIS IS THE LAST BED I BOUGHT AT ASLEY, 3 I WILL NOT RECOMMEND THIS PLACE TO ANYONE IN MY FAMILY OR ACQUAINTANCES, THEY CHARGE ME LIKE $200 dollars for delivery which is only about 7 miles from my house, and to top it off they are inexperienced and without ethics and without morals in their work, they assemble the bed leaving loose legs, I recommend that you yourself when you buy something look for a vehicle or a truck and go to pick up, so that bad times are avoided, which in the end will not give them a good solution, I say this not with the intention of affecting anyone but so that they are more professional when making a delivery or assembly, and so that the company does not think only about the money that goes into their pockets but so that the customer comes first in everything.

Courtenay was extremely attentive to my needs! He was able to help me narrow down this exact type of chair that would be best fit for my home! Ensured I was knowledgeable about the product, delivery, and product protection. Thank you for your outstanding customer service Courtenay!

Very friendly salesman, Mr. Courtenay Gillard, was extremely helpful. He offered me help but never overstepped or pressured me for a sale. The shopping experience was really easy and fast. I sat on every sofa in the store, and when I chose the one, Mr Gillard made the purchase fast and professional. Great, beautiful store! I will definitely tell my family and friends to check out this store! Thank you, Ashley!

I will never do business with them again. Sold me on an extended warranty for my couch to protect my investment. Was told "you can stick a knife in the cushion and it will be covered" Went to file a claim and it was not covered. Please don't buy any warranties from these scam artists

Courtnay was excellent

Excellent customer service, Courtenay was very helpful, courteous and friendly.

Courtenay was very helpful and provided great service!

Kayla was fantastic. Highly recommeded!

Courtenay G was an amazing salesman. Would prefer him when I return. Thanks for the couch.

Such an amazing experience. Kayla was so helpful, and made the process so easy. She treated us like family, and took the time to make sure all of our questions were answered. We will definitely be back!

Great experience

Chelsey was very knowledgable and efficient. She helped up quickly pinpoint what we were looking for and made for a very easy purchase. She was great!

Awesome experience.

Kayla has been great and transparent and responsive !

Kayla was very helpful and I appreciate the nonsense I put her though.

I had such a positive experience shopping for living room furniture at Ashley Homestore in Gainesville. The manager, Chelsea, was so knowledgeable and patient with me answering all my questions and making excellent recommendations. After making my selection, the paperwork and payment were a breeze. The delivery was scheduled in three days. I am thrilled. Can’t wait to receive my new furniture.

Courtenay is the best person to go through when purchasing at ashley!!! He was so incredibly helpful in purchasing furniture for my first home!!! A true gem.

If you need furniture and want an incredibly helpful sales associate, then you need to come to Ashley furniture and ask for Courtenay! He took the time to answer all our questions and never pressured us to make a sale. People like him are hard to find! He made our experience buying furniture for our first home a real joy!!

Amazing time here Courtney was a major help and a pleasure to work with

Courtenay was amazing ! As soon as we walked in he greeted us and followed us ! Answered all of questions and we picked the best house selections with his help. I highly recommend him for your needs !

Courtenay created an incredible experience for us while furniture shopping. His customer service goes unmatched. He was very personable while also giving us personal space to discuss our decisions amongst ourselves. He made furniture shopping much easier for us.

Courtenay was very helpful and respectful! Thank you.

Thank you too Paul Mark for all the help that he gave us!!! Such an amazing sales associate 100 stars if we could! Also Thank you to Gary for the help loading our new beds and the nice conversation !!!!

Courtenay was very nice and helped me find a good mattress and box spring to purchase.

Excellent service and knowledgeable staff! Highly recommend!

Courtenay helped us both times we came to Ashley. He made the entire process easy and fast. Highly recommend!

Jordan at this location is amazing. He goes above and beyond in customer service and really makes sure that people are taken care of. Highly recommend!

Kaitlynn Hutchison was very helpful and patient with me throughout the process of the purchase of my bedroom set and mattress. I am very thankful for the great customer service experience I received from Kaitlynn which made the entire process easy.

Chelsea and Courtnay took such great care of us!

I always shop at Ashley Homestore for my furniture needs. Always Great customer service! Courtenay is so helpful. He’s friendly and very knowledgeable about the furniture and the process of purchasing it. If you need furniture, please come and see him.

Coutenay was knowledgeable, pleasant, and friendly. I can't wait to receive my new bed! We're long time repeat customers.

Courtenay was amazing! He was very helpful. Helped us with everything we needed. Made sure we got the best couch with the best deals. Was very respectful & professional!

My salesman Paul Mark was top notch! Friendly and accepted that I bought a sofa elsewhere with complete grace!! I liked him so much I came to the store to tell him and that I was buying my coffee table from him, though it was small consolation. He spent a great deal of time helping me to find the perfect coffee table. I promise that at I will recommend him to others and I will come back to see him for any future purchase! Thanks Paul!

Courtney was very helpful and knowledgeable! Will do business at this store again!

Less than a year ago, went to buy a couch at Ashley. Had to deal with the most condescending salesman who had no respect for women. I for sure thought he would have been let go by now. But no. I made the mistake and went back to the store to buy a mattress this past Sunday. He was still there. I thought it would be OK as the manager seemed concerned about my last experience and assured me I would have a better one this time. So I worked with a different salesperson and a manager to buy a mattress. Please note... I HAD to buy a $200 mattress cover in order to get the 120 night in home trial of the mattress. Yesterday, the mattress was to arrive. The salesperson and manager ordered me the WRONG mattress and DID NOT note that the old mattress was supposed to be removed. I called to speak to a manager and was treated horribly. They didn't want to do anything to make things right. Just told me to refuse the delivery and I would get a refund. This morning, I get a call from Ashley to see how my delivery went. This person said the order was never cancelled so she would have to initiate the request to cancel. I have to wait 3 days for someone to approve the cancellation and then another 3-7 days to get my refund unless I am willing to go back to the store to process the refund there. NO THANK YOU! I'll dispute with my credit card in a couple of weeks if I don't get my refund. Then, just an hour ago... another person from Ashley called to see how my delivery went. YOU HAVE GOT TO BE KIDDING ME! I spent a half hour with the other person earlier this morning to get the thing cancelled. They didn't even look at my account before calling to see that the order was being in the process to be cancelled. I just hung up on her. I can't deal with this company any longer. Last night, I went to Mattress Firm on W. Newberry Road. What a difference!!! I worked with Mavity at the store. She gave me free delivery, free removal of the old mattress and over $400 of store credit for pillows or whatever I wanted. Also, I DID NOT have to buy their mattress cover to get the same 120 free in home trial like I did at Ashley. Mavity went above and beyond and was extremely competent and knowledgeable. She was empowered by her manager to give me discounts and deals to make me happy, something Ashley does not do with their employees. She never once had to get a manager to help her do anything. Her goal was to give me a better deal and experience than I had with Ashley furniture. I get the mattress tomorrow, Friday. I'll update my review if this order also goes sour, but I am pretty confident all will be perfect. Bottom line... shop anywhere else but Ashley Furniture. They don't empower their employees to make the extra effort to create happy customers. And the managers just don't care about their customers.

Recently moved and was a little overwhelmed by all the things I needed to get done. The sales associate at the Ashley Store, Courtenay, welcomed me as soon as I walked in the door, listened to my wants, and showed me around the store to find items! You can’t go wrong shopping here!

Courtnay, most helpful and really gave attention to detail . !

Courtney is a amazing vendor. He provided all assistant that we needed. Recommended!!

courtenay was amazing ! he made shopping so easy for us today . thank you so much for your amazing service !!

amazing workers, john and jordan helped me a lot today.

Chelsea was wonderful and incredibly helpful! She helped me order my dream couch on the spot!

We purchased furniture here before and we're satisfied enough to return. AND... we bought the same sofa and loveseat for another room!

We were helped by Courtney who was extremely friendly and patient

Mr Paul was very patient with me when I was buying a Funiture ! He was very attentive to customer needs , helped me to make decisions easily ! His professionalism and knowledge was extremely good ! I love to shopping at Asheley ! They have everything I need at my house to decorate ! Quality and variety items ! I am highly recommend him when you need help to buy furnitures ! Best Funiture /home decoration store in Gainesville ,Florida !

The furniture specialist who worked with us was very helpful in finding the furniture living room set we were looking for. We went to the store, more than once, and our specialist was there to provide further support. Just as described in Ashley's website, no pressure, just help and support in finding what we wanted. Great job by Paul M!

If you need someone who will get you the best deals and fast delivery, talk to Courtenay! He helped me and my husband with purchasing our bedroom set. Very professional, knowledgeable and friendly. Made the process super easy!!

Paul Mark was very helpful with us today. We were able to buy several bedroom pieces with his help.

There were plenty of people available to help with the purchase of the end tables we wanted. They explained the delivery process as well as set up and how we could refuse delivery if we were not satisfied with our purchase. We have to do this before the delivery people leave the home. Overall. a pleasant experience.

Courtenay was an amazing help. What a great experience.

Courtney was super helpful. He sat with me to make sure I had the right color chairs with my table! That extra mile. He’s a people person.

The staff was super friendly and extremely helpful. Was a pleasant experience. Will absolutely shop there again.

Kaitlyn was absolutely amazing, and extremely helpful. She never made me feel pressured, never tried to push anything on me, she was extremely respectful about what I was looking for & helped me find the perfect couch for me, and my family. If you happen to come in, please ask for Kaitlyn!!

Great job Courtney! We enjoyed our shopping experience! Thank you!

Courtenay at Ashley is amazing! 17 years of experience in the business, extreme hospitality and service after the sale! Go see him!

Thank you Courtenay! Great service!

Courtenay helped us with dining room table and he was very helpful!

We had an amazing experience today with Courtenay! Outstanding customer service!

Kayla and Jon helped my fiance and I find a mattress that was soft enough for me and firm enough for her. Great customer service!

Staff was friendly and knowledgeable and sale took less than 10minutes.

Courtenay did a great job!

Courtesy was soooooo personable that we just HAD to buy from him. Excellent salesman. Product knowledge sells product. Thank you again Sir. Steve Ashe

Courtenay gave us excellent service and was so friendly! It was a pleasure shopping with his help.

Courtenay was great!

Courtenay was great he went above and beyond to help make the experience great. He is an asset to the company why I will continue to do business with your store.

Courtenay was amazing -fast, friendly, and so professional.

My boyfriend and I came in today looking for a couch. We were working with a pretty small and awkwardly shaped area. Kaitlyn listened to all our concerns regarding our space and measurements. I love that she wasn't too over bearing and let us walk around at our leisure for a bit before coming and offering some guidance. Also, the financing process was super straightforward. Great experience overall and I will definitely consider Ashley for future furniture.

Love the store and Kayla is so helpful Can’t wait to get my new furniture!

Found exactly what I needed. Excellent staff

Chelsea and Paul were very helpful in assisting me with finding a sofa and explaining why certain things are available online vs. in store.

Courtney was energetic and very open. Enjoyed his company and sales technique.

Kaitlyn Made my experience an absolute pleasure and she deserves to be recognized for it. I went into Ashley Furniture several times before being really ready to shop. I did a lot of research online and picked the couch I wanted and when I went into the store Kaitlyn led me right to the style I wanted. I explained to her that I was purchasing my first home, what my needs were, and we discussed all of the benefits to that specific couch. I felt ZERO pressure from her to make a decision that day. Kaitlyn went out of her way and reached out to me on the day of my closing to congratulate me and made no mention of the sofa we discussed. This made me feel even more inclined to proceed with having Kaitlyn help me. She was accessible and helped give me measurements of all of my options, and on the day I was ready to order she unfortunately was not working but made sure I was taken care of by another associate before I even stepped in the store. The entire process was made so much easier by Kaitlyn and I will always recommend her to assist my friends and family with their furnishing needs. On top of the buying process, the delivery went seamlessly. Ashley Furniture was extremely communicative and I was even able to have my sofa delivered 2 days early. I highly recommend paying for assembly as well, the delivery guys arrived at 9:45 and had my sofa in and set up by 10:30. I highly recommend purchasing your furniture through Ashely Furniture in Gainesville!

Kobe can a cross over and greens Avery sale

Kaitlyn at the store is nice and sweet. After that, things are screwed up to high heck !!! Even with me being disabled, we were sleeping on the floor for 10 days. Everything was set for delivery on a Tuesday. Come Tuesday, no call, no furniture. Called Ashley customer service on Wednesday. They were as confused as I was. Turns out, their third party delivery people rescheduled delivery of my $16,000 order for 3 weeks later because 2 of 14 pieces were missing. I finally got Ashley to force delivery after I told them to cancel the order and return my $4k deposit. What a nightmare!!!

Courtenay did a great job explaining all the details about the sofa and love seat I purchased.

Courtney was wondertul!

Great experience at the store! Worked with Courtney and he helped me order my bedroom set! Will be coming back for sure!

Courtenay was very helpful and made the process of buying a couch so easy!

Shanice was wonderful and helped me pick out the perfect living room set and dining set.

Courtnay was very courteous and helpful. Very kind person with great customer service. Would definitely recommend.

I had the pleasure of having Paul as my sales associate at the Ashley Gainesville store today. He was up and ready to greet us, but also gave us time to shop around. Once we found what we wanted, he looked for any way to help us get the best price on the items. I think he was one of the newer people there but he knew all of the inventory well and gave us great treatment during our shopping. 100% recommend asking for him when you go to this spot

Courtenay was the best! Thanks!

Courtenay

The AI phone assistant is pretty stupid.

Today we walked into the Ashley store in Gainesville, FL and were greeted immediately. We worked with Paul Mark and Jordan Smith. I cannot write enough good things about Jordan and Mark. They remembered us from the previous time we were there, offered our family beverages and kept us posted throughout our time there as they were also working with other clients. Mark and Jordan are very calm and cool as they work, making them super easy to work with and not to mention, funny. When we ran into challenges around delivery and item pickup, they were on it and found a way to make it work for everyone. Working with Mark and Jordan is an absolute pleasure and is exactly why we will be back.

Great customer service from Courtenay! In love with my new set of furniture, will definitely continue to make purchases here at Ashley’s furniture.

My experience was wonderful because of Courtenay. He showed me everything I wanted to see.

Courtenay was very helpful, and he helped my family and I find what we were looking for with no problem. He was very respectful and took his time with us as we were looking around.

Mr. Courtenay was very friendly and professional as we walked through the door. We told him what we were looking for, and he led us in the right direction. He did not pressure us into getting something we did not want. Very knowledgeable, and we will be back. All of the staff were friendly!

Kurt was incredibly helpful in finding everything I needed at Ashley Furniture Store. I will definitely refer others to this location.

Really enjoyed our experience shopping for a mattress, initially, and the realized with his information how we wouldbenefit from considering the "whole bed". Your associate, Mr. Courtesy Gillard was very welcoming, talked directly to and with us, was clearly knowledgeable regarding the mattresses we looked at, including identifying the right pillows for us. Thank you so much!

Paul was exceptionally great with his service and knowledge of my choice.He went above and beyond. I will be back if I need more furniture.

Just had a great experience at the Gainesville Ashley store, purchasing a bedroom set and mattress! Our salesman, John was very helpful in sealing the deal!

Excellent customer service. Actually allowed me to browse the store without doing the whole "pesky" salesman thing until I was ready to male my purchase.

Salespeople were great. Furniture expensive.

Courtney and crew were awesome

Mr. Courtenay was very pleasant from the beginning of walking into the store with the best greeting possible!! Thank you for your recommendations and very pleasant experience at Ashley home store.

Courtenay is the best he help me and family pick out the best furniture and we love it

When you're ready to buy some furniture ask for Mr. Courtney You will be in good hands.

I posted earlier that they didn’t offer a military or senior discount. I received a call from the store manager Chelsea informing me that they do indeed have a military discount. She had already applied the discount and issued a credit to my credit card. A very classy move on Chelsea’s part. Thank you Ashley and thank you Chelsea for your above and beyond service.

Courtenay was incredibly helpful and kind. Love my recliner I will probably live in it for the next 2 months at least :)

Salesman, John L, was very helpful! Memorial Day sale prices on mattress packages were great. I’m very happy with my purchases and cannot wait to see everything in my new place!

Courtenay was amazing to work with. Highly recommend!!

Helped Resolve my order issued that was placed online. Courtenay provided excellent service!

Courtenay was so helpful and personable. He helped us to find a bedroom set that fit our taste and was friendly and efficient.

Service was exceptional. I walked in not really knowing what look i was going for and they gave me the space to decide and also lots of suggestions. The staff was very friendly and went above and beyond the call of duty. Thanks to Courtenay Gillard he was so gracious and so friendly. I will for sure be back.

Ask for Mr.Gillard if u want it done right. Very helpful.Wish I could give more stars.

My shopping experience was excellent from start to finish. I was greeted promptly with a smiling face, and was paired up with Courtenay to help me find my furniture. He took time to show me all the options the store had to choose from, and made sure I was satisfied with my final selection. He was friendly, efficient and made our visit pleasant. When we were ready to check out, Chelsea handled all of the information for financing, and was very helpful to make sure I got the best price, and made sure I understood everything about the finances and delivery process. Overall, everyone was extremely helpful and friendly, and we will be shopping there again for our next furniture purchase

Paul was extremely helpful and personable. He gave us the room to decide what we wanted but was available to answer any questions that we had through the process. Overall, Paul was very professional and courteous. Would recommend prospective customers to ask for Paul!

wonderful service

Courtenay was extremely helpful with the assist with Jordan. Got all of our needs addressed and taken care of.

Courtenay Gillard is a true professional. Couldn’t ask for anyone more knowledgeable and helpful!

Courtenay was an amazing salesman. Very attentive. No pressure. Clean and organized store.

Thanks to Courtenay, I got my couch set! He was wonderful and made sure we were taken care of!

Courtney was an amazing. Would definitely recommend him.

Courtenay is Very knowledgeable, very helpful finding the perfect mattress.

Colbie was GREAT..sad he isn't going to be there much longer but he helped with every aspect of the process and was super personable and knowledgeable.

Courtenay was great. Nice service. Not too pushy.

Kobe was fantastic and informative. Also they are delivering and setting up in only 4 days from purchase.

Courtney did great service and really took the time to help

Bought my 94 yo mother an electric /lift recliner chair 6 months ago. The remote control wires pulled out. We called in for repair. We had to send photos of the control. They ordered a control, and advised they would send it out. At first we thought it was just the control was not working, but after further investigation of chair, realized the motor had broken. Called them back, advised them of other damage, sent photos of the broken motor, they texted us and advised they would send out a technician. Tech arrived, he said , oh, the motor is broken, I' ll have to order the part. I called the store later, they advised me the part won't be in until the middle of May. I advised them my mother is 94, in desperate need of the lift chair, we need this expedited. They didn't care. I asked to speak to a supervisor. Spoke to a Rai, she didn't show any compassion, I asked then if part can't be here for another month, please bring a chair for her to use. Nope!!! Asked to speak to someone higher up, have heard from NOONE!! HORROBLE CUSTOMER SERVICE. THEY TAKE YOUR $$, and if there is an issue you are SCREWED!!!!! HORRIBLE CUSTOMER SERVICE!!!!

Furniture Country was the only furniture store that had the power chair I was looking for. I love it! It swivels (needed that), rocks, and is a recliner. It was, also, the right color. Mr. Hutchison was so friendly, courteous and not at all pushy. He was knowledgeable and explained all about the chair, plus answered all questions. Thank you for a great experience. I love my new chair!

John Lockee was very helpful! Not pushy at all. The store had a great selection :)

Your showroom is very nice and well laid out. The salesman John, that I interfaced with was very helpful, courteous , informative and friendly. I would ask for his assistance for future purchases. In fact there is accessory I will be stopping by for.

Courtenay was great and helpful!

Great place! Courtenay was an amazing help.

Looking for furniture? Visit Ashley and ask for Courtenay. Great customer service and makes the process easy.

Courteny was great!

Great service from Colby and Alison

Courtenay was great and walked me thru the whole process. Definitely recommend!

Mr. Courtenay was very helpful and treated my family as his own.

We had a wonderful experience and got exactly the sectional we were looking for. Courtenay was amazing- highly recommend!

Courtnay is amazing!! Great service,

We had a great experience at Ashley Furniture. Kobe was great. Friendly and helpful as well as super knowledgeable about our furniture. Impressed

Customer service was great, very helpful staff

Courtenay did a great job!!! Keep doing what you do!

(Translated by Google) Courtenay is an excellent salesman! (Original) Courtenay is a exellent salesman!

Courtney was great!

Mr. Courtenay was great from the greeting to the final sale that was done. With his expertise and great customer service I found everything that I needed and to top that at great price as well!

Courtenay was extremely helpful and you can tell he really cares about the customer’s experience. He made sure we really knew what we wanted and showed us great options. We found the perfect couch for us and our home thanks to his expertise. I’ve never felt so sure about a huge purchase like this before and it was all due to him!

Courtenay is great and I hope his team knows how wonderful he is! Thank you!

They help me alot took time with me needed help

Courtenay helped us today, he was quick in showing us what we were looking for without asking a million questions and let us have all the time we needed without feeling rushed. We promptly returned once we were sure and he had everything ready for us. Great experience, quick and easy buy today. We know we'll be shopping here again 🙂

Walked in a few minutes to close, and Tina was able to get me set up quickly, while taking the time to give me a professional opinion. I always shop here and Tina will be my go-to. Thanks again for a great experience

Courtney was very patient and courteous. He really knows his job well. I am pleased with his service.

Come see Courtenay here at Ashley furniture. He’s an absolute delight to work with. He’s kind and knowledgeable. We appreciate his expertise 😊

Great, fast experience with Courtenay!

Courtenay was great to work with. Friendly and professional.

Awesome experience at Ashley! Staff are friendly and helpful and the selection was great. Shipping windows are a bit longer than we’d expected, but Ashley is still a fantastic place to shop for furniture. We got a lovely four-seater table set and love it!

Courteous and quick

Outstanding

My wife and I just bought a bedroom set from Ashley Store. The sales representative, Kobe (Colby/Kolby/Cobe), was very nice and answered all of our questions to the fullest. Fingers crossed delivery is just as smooth.

Great service

My experience with Ashley was the worst ever. I will never buy anything from that business again. The sales associates place the order wrong and because of that i had several deliveries with wrong furniture pieces. Customer service/corporate were even worst because they lie and give you the run around saying they will give me my money back and then tell me they do not do refunds. Three different Ashley employees have come to my house and each time something still did not get done for some reason they give me. From they need a male to do the job or its to late to do the job so it needs to be rescheduled. As I am typing I am still waiting on them to fix something should have been fix before. This is my first home and I thought buying a home was stressful, but no Ashleys Furniture made my first home buying experience so stressful and depressing. I will never refer anyone to this company.

Today was my first experience at Ashley’s furniture and we meet a wonderful gentleman name Courtenay. He was wonderful. He made our experience easy and enjoyable. I would highly recommend him to anyone. He knows his furniture. Well done Mr. Courtenay.

I love shopping Ashley Furniture! There salesmen are the best.

Courtenay was very helpful.

Great job Courtenay

Zavier was super helpful during our visit! We were super pleased with the selections at the store as well as his recommendations. We'll definitely return for more items.

Kira did a great job with helping me make a decision on my couch. Very pleasant and easy to talk to. Will be recommending her to anyone looking for furniture.

Found what we wanted at a good price and fast delivery.

John Lockee was fantastic. Treated me with respect and dignity. Instantly recognized me as a vet and made sure I got a vet's discount. He went above and beyond to help us and was able to sell us exactly what we were looking for. We will definitely go back and see John again in the future!

Chelsea & especially Courtney was super helpful and had my back and did a great job. Always come here for your housing goods

Came in to purchase a new couch and Courtenay was great!

Courtenay was great! He answered all of our questions and was very helpful

Didn’t buy anything but Courtenay was very helpful in showing us around

Courtney made buying furniture a pleasure!! We will be back!!!!

Xavier was so helpful from beginning to end. He immediately found out our needs and what we were looking for and found the perfect set for our family!

Excellent customer service. John our sales man was very nice and went above and beyond. He also noticed I am a VET from my baseball cap and gave us a 5% discount

Great teamwork and great customer service from John and Courtney

I love Ashley furniture. Courtenay was very helpful working with us on our new sofa and loveseat

Jordan!! Was fantastic, thank you very much for a Nice deal

Courtney who assisted me was very nice and helpful, but i feel like other staff specially Front desk /customer service does not want to do their job in term of helping out on financing stuff.

Did all that can to make me and my family fill welcome

Mr. Courtenay Gillard at the Gainesville Florida Ashley furniture store was amazing. Helpful without being pushy, very knowledgeable about their products, and took care of our paperwork in record time. Friendly while still being professional. It was a wonderful experience buying furniture. I highly recommend.

Very attentive service representatives (shout out to Courtenay), quick delivery.

The Gainesville store has been so kind and helpful with all my purchases over the past few years. Zavier helped me with my most recent purchase and was very helpful in explaining how the process works and accommodating my circumstances! He helped get me exactly what I was looking for.

Great customer service! Very happy with my visit to the store. Courtenay was super helpful and made sure that I was getting the best items for my needs.

I'm very satisfied with the service salesman John provided us. He showed us many options on the sofa and loveseat we purchased. I would highly recommend John.

Great service. Also great deals in the clearance area.

Absolutely amazing service and communication!!! Thank you so much Jordon for everything!!!

Courtenay was fabulous and very helpful! I will be back.

Courtenay was very nice.

Courtenay was super helpful as always! We will be back

Lou at the Gainesville location was extremely helpful! He was patient while I indecisively when back and forth while shopping for a mattress. He also helped me confidently purchase a couch for my new apartment. If you're in the market for new furniture in the G'ville area, Lou is your guy!

We had an awesome experience at Ashley Furniture and purchased a set of new recliners! Courtenay did an amazing job with our sale and had great customer service.