Ashley HomeStore Gainesville, FL
At the Ashley HomeStore in Gainesville, Florida, we know that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. We are thrilled to provide a stylish furniture and home decor selection at a great value, all with fast delivery. You can find us in the same plaza as Dick's Sporting Goods, Longhorn Steakhouse and Olive Garden. And for those of you on a tight schedule, the best time to avoid the crowd is between 10:00 A.M. and 12:00 P.M. We have been your favorite Gainesville, FL furniture and mattress store since 2016, and our experienced Store Manager, Larry Lamb, has built a dedicated team committed to being your trusted home furniture advisors. Our expert staff prides themselves on their quality product selection and extensive knowledge of mattresses, living room, bedroom, dining room and youth furniture. We are dedicated to serving our local community through our charitable work with the Hope to Dream Foundation and the Boys and Girls Club. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
BUYER BEWARE! Gainesville, florida store has horrible customer service! We purchased a damaged bed, got it delivered, then they picked it back up. The store is not showing that the delivery department picked it back up. HORRIBLE CONMUNTICATION BETWEEN STORE AND DELIVERY!
BUYER BEWARE! Gainesville, florida store has horrible customer service! Please help me get in touch with someone that can help. We purchased a damaged bed, got it delivered, then they picked it back up. The store is not showing that the delivery department picked it back up. I have tried to attest the claim with the Ashley credit card but they denied our request. This is very immoral business practice!
No Mon ! I am not your customer , what a shady Character Courtney is
Mr. Courtney was exceptional with us in customer service he ensured that our first experience as a couple shopping for furniture went peacefully and smoothly
Our consultant was Kerry H. He truly made a stressful experience into actual fun . That has NEVER happened to my husband and myself before! He was respectful of our opinions but informative .. what I loved Was he did not hover over us.. but when we needed him he appeared ! It is hard to articulate but he made us feel like he appreciated us and our business ! And AGAIN .. his sense of humor was such a joy! I've never laughed so much buying anything! THANK YOU !! Evelyn Hicks
Horrible experience with this store. Ordered a sectional back in February. Wrong item was delivered to the house. The process to correct the wrong delivery was lengthy and they were unwilling to accommodate our schedule despite this being their mistake to begin with. Less than one month later one of the recliners break, and a tech is scheduled to come fix it (one month later). Fast forward one month, tech doesn’t show up, and recliner is still broken. I call the store and the best they can do is reschedule a tech (20 days from now) hopefully they’ll show up this time. No option to return or exchange furniture! Avoid this store and save yourself the headache.
Kerry did an amazing job
Diverse selection of reasonably priced furniture. Staff is pleasant and personable, without being pushy.
Found the sectional sofa that I wanted and tried to order it online because it offered a 10% coupon, but the site would not let me order the color I wanted online, so I had to go to the actual store to place the order because they would not take a phone order. This store would not honor the 10% coupon and they charged me for shipping which was optional online. So by going into the store, I forfeited 10% discount and the option to drop ship it to my door. Sounds a little phony to me.
I ordered the Brassville power recliner and couch and two side tables with the USB ports and outlets. The sales person was very professional and helpful. But that’s where it ends. The couch was delivered damaged, the recliner was not a power recliner, the tables are missing the shelves and the the flap where the outlets are located do not close all of the way. The delivery guys were in too big of a hurry to care, even though I realize it’s not really their problem. They also did not speak English well so there was a communication issue. I contacted Ashley furniture to rectify the issue and was told it would be a month before anyone could come look at the couch. A month??? This furniture was just delivered to me!! It didn’t seem anyone cared that I received the wrong recliner because I had to keep mentioning that I did not receive the power recliner. I asked if I could swap the side tables out for a different color and was told that there is a no return policy. Really? I argued with them about that because I had to choose the furniture from a computer screen, and picking the right color is not easy to do that way. Not to mention that I’m a very dissatisfied customer at this point and I feel that I deserve to be able to do this. I’ve contacted Ashley a few times, and I feel like they take my information to satisfy me and then forget about me again. I’m not being obnoxious with them on the phone, and I’m trying very hard to be pleasant. Maybe I should change my tone and see if it helps. I was asked to send pictures of the furniture to show where it was damaged, and to show that I received the incorrect recliner. I did this and have not heard anything from them since. Because of this experience I’m probably done with Ashley, and will not be recommending them to any of my friends or family. As for the Brassville furniture, it is great! Very comfortable. Just wish my couch wasn’t broken and my recliner was power.
Super friendly staff. Great sale going on. Room displays were very nice. Lots of ideas
Let me start with if possible I would give this place negative stars! That’s how terrible my experience has been at Ashley Furniture of Gainesville. I purchased this $1600 mattress December of 2018 and it is already falling apart. After a month of sleeping on this mattress I noticed a ridge to start forming on the left side as seen in my pictures. I called Ashley to ask for a tech to come out and look at it and it took 1.5 months! Sleeping on a defective mattress for another 1.5 months is completely ridiculous. The tech finally came and did all his measurements and submitted his findings to Ashley and Ashley claims there is nothing wrong with this mattress. I recreated the test the tech did to measure the ridge. Approximately a one inch ridge on a three month old mattress. After a week no one notified me about my issue so I called Ashley Furniture. Their representative told me there is NOTHING wrong with this mattress from the manufacturer and that it is me sleeping on it causing the ridge! That is probably the most asinine rebuttal I have heard! A brand new $1600 mattress is already falling apart with one person who weighs 150 pounds sleeping on it?!?! Do yourself a favor and never patron this store. Good luck filing warranty claims because they will drag their feet and even when there is a problem they will flat out refuse it being their fault. Now I’m out $1600 plus the cost of a new mattress because this is unusable. Ashley Furniture should be ashamed of their terrible greedy practices.
Very disappointed in both Ashley Furniture in general, and Ashley Furniture Gainesville in particular. My wife and I went into the store and looked at both an expensive bed and a sectional sofa. We decided not to purchase that day and intended to wait a couple of weeks to purchase on either MLK or Presidents Day when we knew there would be a sale. I unfortunately found myself traveling during this time so I called the store to place an order over the phone since we knew exactly what items we wanted. They informed me that they cannot take any orders over the phone. What? This is 2019!!! Undeterred, I attempted to instead order it from the website. Wrong move again! After trying and trying I called Customer Service and they said I needed to go into the store to get it. Still undeterred, I went to an Ashley's store in Virginia where I was at the time. They were happy to see me, that is until they discovered that I needed it delivered to Florida. And what do you think they told me? That I needed to go into my local store in Gainesville! After about fours hours of this runaround I remembered that we had seen the exact same item being sold online by other retailers. I found the same sofa, with the Ashley Signature Series label, at numerous places and ended up choosing Alliance Furniture in TX. Even though Ashley's had 10% off for the President's Day sale, Alliance had it for over $650 less! Not knowing this company and being unable to see them face to face in tge event we have a future problem with it, I opted to purchase the 5-year insurance policy, plus get the White Glove in-home setup, and we still saved over $150 when compared to Ashley's sale price! While sad that I couldn't keep my money in the community, my recommendation is to shop around. If you go into their store, get the item number and look online before you buy. If they really want your business they need to get right on their prices AND make it easy for you to purchase from them! Just my two cents.... whatever that's worth these days.
Kerry helped us purchase a couch and we had an amazing experience from start to finish.
Love this store better then Babcock!!!!
Went in looking for a sectional, was pounced on like I was at a car lot as soon as I walked in. The sales person was using hard sales tactics trying to force me to buy right then and there. She was also rude and sarcastic to me.