Ashley Gainesville, FL
At the Ashley in Gainesville, Florida, we know that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. We are thrilled to provide a stylish furniture and home decor selection at a great value, all with fast delivery. You can find us in the same plaza as Dick's Sporting Goods, Longhorn Steakhouse and Olive Garden. And for those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M. We have been your favorite Gainesville, FL furniture and mattress store since 2016, and our experienced Store Manager, Larry Lamb, has built a dedicated team committed to being your trusted home furniture advisors. Our expert staff prides themselves on their quality product selection and extensive knowledge of mattresses, living room, bedroom, dining room and youth furniture. We are dedicated to serving our local community through our charitable work with the Hope to Dream Foundation and the Boys and Girls Club. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
I needed a specific type of chair for my mom asap, and Tracy at this location was very helpful with making sure I had the options available for chairs in stock. The showroom was very nice, and I called him back to order. The whole process was very simple, and the salesman was very helpful and friendly.
Pretty decent selection of basic furniture that isn't as cheap looking as the competitors in Gainesville... however Gainesville has hardly any competitors for just general furniture stores. They had delivery for my dresser available within just a few days, which is awesome because most places were saying it could be 20 weeks for delivery on any items that weren't immediately available in the store.
Great experience! Friendly, knowledgeable sales person.
EDIT: AND THE STORY KEEPS GETTING WORSE. PART 1: July 25th Ashley Homestores as a corporate whole is a hot mess that will NOT fix the problems they cause. We bought a couch July 4 weekend, and had a delivery originally scheduled for July 18. They called a week in advance, and said they had to delay due to shipping issues; fine, no problem, schedule for July 25th instead. So obviously since this is a workweek, we have to make sure someone is home due to work schedules and class schedules. Requires some finangling, but all good. Ashley requires old furniture be removed before they deliver cause they won’t deal with it, which is fine, so we get rid of our old couch the night of July 24. 9:30 a.m. July 25, the delivery team shows up. We have three parts of furniture in this order. The delivery team said one part of the three would not fit, and refused to try to get the furniture through the door due to concerns regarding potential damage. My fiancee and I can see how to get the couch through the door, so we try to explain how; delivery team refuses due to liability. (We can show with a measuring tape how to do so). Fine. We ask they drop off the pieces that fit and leave the piece that doesn’t fit on the sidewalk as a threshold delivery. This is a normal type of delivery Ashley OFFERS, we just paid extra for premium. Delivery team refused and drove off with the entire delivery, so NO pieces get delivered. We call customer support to reschedule and explain that, while we appreciate the delivery team’s caution and understand why they wouldnt want to be responsible, but can we change to a threshhold delivery instead so they just drop the item off on the sidewalk and we can handle getting it in? So, you know, THE EXACT REQUEST WE MADE OF THE DELIVERY TEAM. The first customer service person I spoke to was WONDERFUL; she agreed, swapped us to a threshhold delivery, and said we’d be refunded the $200 premium delivery charge. She also confirms that if we’re wrong and can’t get the order through ourselves, we can still return the piece. Thank god. Then she transfers us to someone for scheduling. Scheduling is where this process gets agonizing. It’s like pulling teeth. The first call takes over an hour; theyre refusing to just bring the couch that was JUST HERE back, and insist we need to change entire days. They try offering weekdays; those are workdays, we cannot reschedule AGAIN for a workday. All of the work days they offer do not have a workable time for us due to conflicting work schedules. They try calling the delivery team to get them back out, claim they can’t reach them, and offer Sunday — so, a whole week with no couch due to their “have furniture removed before we geg there” policy. Sunday also means we have to cancel out of town plans. We’re stuck accepting. I try calling one more time to reiterate, AGAIN, that its Ashley Homestore who CAUSED this problem, you ALREADY HAD THE COUCH HERE, please just drop it on our sidewalk and leave it here. They refuse due to “process.” “Process” is a TERRIBLE reason to not fix a problem you caused. YOU control the process in this scenario, so update it to accommodate your issues. So now our entire delivery is two weeks late instead of just one, we’re stuck with the inconvenience of no couch for an entire week AND the inconvenience of cancelling travel plans (we need the couch before a graduation party we’re hosting; so calling out of work or cancelling travel plans IS the only other option), and Ashley Homestore could not care less about fixing it. Awful store, don’t recommend dealing with them. PART 2: July 30 And apparently, the terrible customer service just keeps getting worse. Your store has now explicitly informed me your team has LIED. You can check your phone records to hear that somehow your customer service team’s best excuse is to explicitly call your company a liar. We had a shitshow of a delivery attempt on Monday. After accepting rescheduling for tomorrow, Sund
My sister paid in full (3,000) for a table and chairs. They gave her an expected day for delivery, then they cancelled and gave her another day when they brought her a used table and the wrong chairs. She called and they returned her delivery fees and gave her another delivery day 6 days away, which was today, when they brought her the chairs and NO TABLE. She is now on her way to get a full refund. Definitely would not buy from them ever again!
The purchase was great, fairly quick and the service was great. That was when the problems began. We made our purchase on the 28th of May, and was told our purchase would be in on 6/26 and delivered a couple of days later. When we tried to call, we got nowhere. The automated phone line could not find our purchase either by order number or phone number. I tried going online and it also could not find my purchase. I finally got to talk to a person by calling the store to make a purchase on July 1. The girl said our purchase was in the warehouse and would be delivered on the 7th at the earliest. To say the least I am not happy about this. If I had known the after sales service was going to be this bad, I would not have made my purchase at Ashley.
Stay away from Ashley Furniture I made a purchase back in June. To be deliver on July 2, I waited for the entire day and no one showed up. I contacted the store the salesperson re-schedule for the 8. Today I contacted Ashley distribution and possible July. Here I am talking to someone from Tennessee named Juan, I ask to speak to his supervisor his answer was hang and call again.
Jordan my sales associate was phenomenal! I walked into the store, told him what I was looking for and my budget and he was able to help me find the perfect furniture for my new place! Definitely will be going back if/when I need to get additional pieces.