Ashley Store Gainesville, FL

Great experience with Courtenay!

Perie was great I will use her again.

Nice shop ,large options but there was nothing as they advertised as black Friday, Prices still pretty high .

Maryam was extremely helpful in our shopping adventure for new furniture. What a great experience! Thank you, we love our new furniture!!!

Great customer service

Courtenay Gillard helped us pick out our new sitting room furniture. He was very courteous, helpful and knowledgeable. We would buy from him again.

Imari was amazing and extremely knowledgeable. My wife loves her new Stupendous!

Perie was very helpful and gave us a great deal on a wonderful couch and love seat.

Maryam was fantastic! She helped us purchase the couch of our dreams. She was very thorough and allowed us to take our time exploring each couch before making any decisions. She advocates for the best plan for you! Recommend 100x

IMARI she is wonderful she gave us great service.

I’m so happy with my experience at Ashley Furniture! A huge thank you to Courtney Gillard and Chase for being absolutely amazing! They made the whole process so easy, were super friendly, and truly cared about helping me find what I wanted. They even worked with me to get the perfect price! I’m so thankful for their patience and kindness — I love my new furniture and couldn’t have asked for a better team to work with! 🙌🛋️

Imari is a fantastic sales person! She is kind, funny, and was a joy to shop with! Thank you for helping us find the perfect couch.

Imari, Chase, and Perie were so incredibly accommodating and kind. We were not rushed. Any time we had a question, they took the time to explain what we didn't understand. They were an integral part in purchasing our first piece of furniture together for our house, which is something I won't soon forget. Definitely go see these three if you come to the Ashley in Gainesville, FL. We will definitely be coming back!

Amazing experience and very friendly people .

Thanks to Maryam I left with a beautiful table and sofa! Exceptional customer service. Thank you for being so sweet and answering all my questions (I had a lot). And Jordan Thank you giving us the best deal! Can’t wait to get everything in only 4 days !!

We thought we made a great decision when purchasing from this store until the new sectional showed up with mechanical issues. The store will not assist with getting this resolved and the customer service lady, Kayla, is rude and unwilling to allow us to speak to the store manager. We have called customer service and the store multiple times and keep getting the run around. We spent over $3k on the couch with an extended warranty and cannot even get it serviced! Don't waste your time or money! They are experts in the art of scamming!!!!!!!!

Imari was very professional, friendly and helpful. Guided us through the whole process and showed us the best deals . Would highly recommend you guys go see Imari at 3964 Plaza blvd suite 10 in Gainesville 32608.

Happy with the furniture, however at the store level they misrepresented the Labor Day sale and had me buy an additional $1,500 to get both the 20% off AND free delivery. When I realized the next day that that was not what the flyer said I was spoken to rudely and given a quick, incorrect explanation. Had to end up going to the store to again to speak in person. Again spoken to rudely and told “if we take off the additional items the free delivery would be taken off” I said let’s do it and see Lo and behold, when the additional items were removed the free delivery did not change. No apology, no sorry for the inconvenience. Ashley has NO corporate customer service, all handled in store. Furniture selection great, but mis-understanding or mis-representation of policy was very disappointing. Further more, when the realized they were wrong there was no acknowledgment.

Paige Kasper and Imari were very helpful with picking my bedroom set as well as looking at mattresses and made my decision easy, and walked me through all details

Imari was great! She was very helpful and made everything easy!

Katlyn was amazing not pushy at all in and out in under 5 minutes once I found my dream bed set.

Mary Ann was the best!!

Sadly we couldn’t complete our purchase in store. Between delivery and online deals, purchasing on site wasn’t prudent. Associate Paige was extremely helpful. She saved the day by going above and beyond to aid us in solving our complicated issues! My only regret is not giving Paige our sale. It’s worth the drive. Check them out.

Beware of this store. They have “different” return policies based on whether you purchased online or went to a store. Specifically for mattresses they will not process a return if you purchase online, even if their description is not accurate and it’s giving you terrible pain, but they will if you purchase in person. Could not give this place a lower rating, would give zero stars if I could.

Imari Williams....was a wonderful sales associate and was very helpful with my client. My client is blind and imani was right with us the whole time and she is amazing... Very helpful with finding everything we needed and she deserves a raise... So amazing, very good communication skills and her sales skills are perfect. She is so joyful and I loved every minute with her...

Polite, attentive and knowledgeable. A pleasure to work with. She sealed the deal!

My in store experience was awesome Maryam you rock my problem with Ashley started after j set my date for delivery when I set my date it was confirmed in store 3 days later I get a text saying my furniture would be delivered on another date I immediately go back to the store Maryam verify the date I set in store ok I get a call from someone from delivery or something confirming the date me and Maryam set ok at this point I'm good until 2 days later they text me changing the date again now I'm pissed cause i had to take off work to get my furniture that or have a empty living room for almost 2 months, doesn't stop there I was informed my first bill would be due 30 to 45 days after I get my furniture me I always go with the sooner so in 30 days id be ready for first payment so explain why my bill came 20 days after I got my furniture of course it was late because I was assuming just what I was told 30 to 45 days,then they give you no kind of grace period the day it's due you best pay it or suffer the $40 late fee long story short if you not flat out purchasing the furniture in full right there in the store Ashleys is not a furniture store I recommend good ppl working for a bad business Maryam you was the best the nightmare started after y'all did you all's part

Courtenay was very helpful and courteous as were as all the staff. Thanks

Hannah was absolutely fantastic - unmatched in her expertise and patience. She took the time to find the perfect fit for our home, and I couldn't be happier with the result!

The experience I’ve had with Ashley Furniture has been nothing short of appalling. Our couch was delivered damaged and stained with grease, an unforgivable offense for a purchase exceeding $3,000. I immediately contacted the store, only to be met with empty platitudes from the General Manager, Jordan Smith, who feigned concern merely to protect his “metrics” and avoid a chargeback. He assured me he was “handling it personally," until those metrics were safe, at which point he washed his hands of responsibility and told us to contact customer service. What followed was a bureaucratic nightmare masquerading as a support process. My fiancée, already stressed from our relocation for work, was treated so dismissively that she was brought to tears. I had to intervene personally, and even then, every step was a fight. Now, insult is added to injury as we’re told we must wait for a technician to “inspect” the damage and decide if it qualifies for a replacement, as if the greasy handprints and dents somehow need expert verification. The entire ordeal has been a masterclass in unprofessional incompetence. For a company that charges premium prices, Ashley Furniture delivers bargain-bin accountability. If this level of negligence and disregard for customers occurred in my organization, heads would roll. Take my advice: spend your money anywhere else.

My 1st time in the Ashley store near my home. I was treated very nice and was able to answer all of my questions….I’ll buy my next purchase there

WOW! Visited the store to find "the" perfect reclining sofa. Went to 10+ stores in Gainesville & Jacksonville to see other sofas. Days later, came back to buy "that" perfect sofa we first saw here. Courtenay, Maryam & Jordan (manager) were super attentive, polite, knowledgeable, personable and very pleasant, without being pushy. Really appreciate their time and expertise as we made the decision. A+++

We purchased a recliner and sofa from Imari with Jordan’s assistance and they couldn’t have been more helpful. The entire experience was a pleasure and the furniture is amazing. Thanks team. Bruce Cindy and Ryan.

Bill was very attentive and considerate to our need for space when needed - not over imposing as is often the case when visiting furniture stores. We made a purchase of a mattress and bedroom set. Bill answered all our questions and even demonstrated when an opportunity arose. Very nice salesman.

Just purchased a couch, side-table/coffee table, and rug from this Gainesville location and was assisted by Kaitlyn. She is absolutely fantastic and was beyond patient with my fiance and I as we asked to try different set-up and combos. She’s extremely knowledgeable and is willing to help answer every question we had. She’s the best!

Corey and Maryam was very nice and very professional and helpful I would recommend them for such outstanding customer service and thank you for my new furniture set

Imari Williams was very helpful and professional.

Perie was extremely patient, relatable, knowledgeable and professional throughout the whole buying process. It was a smooth and pleasant experience.

Maryam Al-Jame was great to work with. She was very knowledgeable on what was available and made the process easy! I would recommend this location and this sales rep to anyone.

Imari and Jordan were super helpful! Great experience!

Imari was excellent! She was helpful, very professional and had the best personality!! Made my experience wonderful.

Perie deserves a raise! 🙌🏼 I went to Ashley’s to just browse around and see furniture that I would potentially want to buy. Katelyn was the first to assist me when I went in store. She was very attentive and sweet. Did not try to push a sale on us which was great. I really am not a fan of that. She offered to make a list of things that we loved which was great. The next day I received the list in my email and one of the items I was eyeing had dropped in price! I immediately called and asked for Katelyn but another sales person helped me out. She was not rude but she was not super nice either. She told me that after talking to her manager she could never approve that price on the item because it was essentially “90% off”. She could have been much nicer in the way she said it but oh well. I then told her thank you but I would have to think about it. I would only buy it right away if the price in the email was correct. I was honestly disappointed because I really loved the item. The next day I got a call from Perie saying she could honor the price in the email and give me the item! I was so excited and went the next day to buy it. Perie helped me out and she was so sweet! She made sure I got help loading the items. Everything went so smoothly and I got an amazing price! I will be going back to see Perie for the rest of my furniture. 😊

Courtenay did a great job!

Courtney was a awesome salesman, he give me some discounts and was very knowledgeable of all the couches that I was interested in

Imari was so helpful! She made sure I was happy with the purchase I made

UPDATE: watch out!!! They will show you a really nice waterproof mattress pad that’s cooling and quilted, then charge and send you a basic one that is WAY over priced. I wish we had walked out of the store with the mattress pad instead. Tried filing a claim but because they charged and sent us for the basic one (charged $250 for it!!) I have no proof I was shown a nice quilted one. The cover we got shows like $150 online and we paid 250… Thanks. I called the store asking to speak with a manger they were in a meeting and I was told I would get a call back but never got a call. Just kept getting sent the same over priced basic waterproof one. Bill and Courtenay sold us the bed. Just pay attention so the same thing doesn’t happen to you. Feels like a car dealership. Love my bed though….

Kaitlyn got me a good price in a matters come see her at Ashley furniture in Gainesville

Absolutely an enjoyable experience. Petrie and Imari were so helpful and knowledgeable. I recommend them 100%!

Bill, Jordan, and Imari were an amazing team to help us find the couch we love!

Excellect ask for imari whenever you come to ashley's she's amazing

Salesperson very knowledgeable. Answered all questions. Excellent service.

Imari was fantastic, so patient with the multitude of changes and options that I had to sort through. And in the end I ended up feeling super comfortable with my purchase and no buyers remorse!! 😍😍

Awesome salesman/ Courtenay l

The associates Jordan and Maryam were pleasant to work with. The were very professional, respectful, knowledgeable, and friendly. The provided all the necessary information and advice.

Courtney is AWESOME!!!! He’s extremely helpful and knows his stuff!! Very kind and thoughtful as well!! We’ll be back to buy more directly from him!

Imari She was an exceptional representative who provided invaluable assistance in helping me choose the perfect mattress. Her detailed insights and understanding of my preferences made the decision process seamless and enjoyable.

Excellent! Our salesperson was very patient and attentive!

Peri was very knowledgeable and personable. When we couldn’t find exactly what we were looking for, she researched and found it in the database. It was perfect. She listened to our needs and was able to find solutions.

Maryam spent most of the afternoon with and was very pleasant to work with. We ended the day buying a bedroom suite to include mattress. We also purchased a dining room buffet/ sideboard. Great experience! Thank you Maryam!

Low quality furniture, customer service says "you should have bought extended warranty. "5 months after factory warranty runs out, will never buy from Ashley anymore.

Imari was a great help today, very knowledgeable

Imari is incredible! She's super knowledgeable, thorough and helped us find everything we were looking for based on what we described. We had such a great shopping experience with her, truly a gem!

Our experience at Ashley furniture was excellent! Hanan was exceptional, patient, and thorough. She guided us and helped us narrow down our furniture set. Thank you! See you next time! 🙂

Courtenay went above and beyondwith my experience here at ashley give him a raise

Bill Bowers was excellent, learned alot about mattresses and how to sleep

Imari made our purchase experience so great!

Imari was fantastic and very helpful

Kaitlyn did an an excellent job helping me find the right furniture

Chelsea and Kayla went above ans beyond helping me find the perfect table. Recommend visiting them 10/10

Imari was a great help! She walked us through every detail and allowed us the space to make a decision without pressure!! Highly recommend her to help you with your next purchase!

Kayla and Kaitlyn were great to deal with. They made the whole process easy and handled the changes we made quickly.

I just came from Ashley's after having made a purchase of a fabulous recliner! Bill Bowers was our sales consultant, and he was so knowledgeable and kind, not rushing my experience, that we could not have asked for anyone better. He really gave us time to look around, and then answered questions. We left certain that we had the best attention and product. Thank you Ashley's and Bill!

Bill was amazing, listened to what I wanted, let me look around the store myself and found exactly what I needed, Thank you Bill, I’ll be back .

Love this store

I went to Ashley Furniture and Mr. Courtney help us out he provided us a good costume service. If you go to the store I highly recommend you ask for Mr. Courtney

(Translated by Google) Courtanay is the best, providing the best service. He was super friendly and gave me a nice discount. (Original) Courtanay es el mejor, proveyó con el mejor servicio. Fue súper amable y me regaló un buen descuento.

Mr Courtney was a friendly and helpful salesperson! He made the whole experience joyful and wasn’t at all pushy. I’m so excited about my new bed and furniture!

We worked with Kaitlyn for a new table and chair set. She was great. Knew the answer to every question we asked without hesitation and was very patient with us!

Imari Williams was extremely pleasant, knowledgeable and helpful while I tried to find the right couch for my living room. I would highly recommend Imari and Ashley’s!

Courtenay amazing fantastic. Only use him.

Petrie was a member wonderful sales associate. She was very thorough when explaining the sale. I would give her a 10! Debra & Joey Yarborough 😊

Courtenay was very helpful and knowledgeable when helping us purchase our sofa. The process was fast, easy, and transparent. Will definitely be back!

The store manager Chelsea really cares. That said, be careful. If something goes wrong you have to go through their national customer service, which is comically bad. They sent a mattress to the wrong address, then it was the wrong mattress, then it was IMPOSSIBLE to get someone on the phone and even harder to actually fix the order. Again, the store manager finally called to fix the issue. The hard part was contacting the store in the first place...

Courtney was great and very helpful!

Went to the store to see if I could find in store what I found online. After walking around and not seeing it I approached the counter to ask for help and the person I talked to wasn’t apart of the sales team so she turned around and asked the THREE sales people that were just sitting there and before she could even ask them to help one of them snapped and said they were “busy” while playing on their phones and chitchatting it up. Luckily Jordan was near by and came over to answer my question and help me out. 10/10 won’t be back to buy.

Gainesville Florida store goes out of there way to make furniture buying a breeze. Chelsea and Imari were great to work with.

Courtenay was such a pleasure to work with. I wish every sales person was as efficient and kind as he was.

DO NOT PURCHASE ANYTHING FROM THIS STORE UNLESS YOU ENJOY A WILD GOOSE CHASE!!! I Definitely would not go here EVER again!!! I went into the store July 6th & paid cash for a couch. While in store the girl that helped me told me that they only deliver to my area on Saturdays & that they could have my couch to me July 19th or July 12th was the earliest delivery date that they currently have. I told her that the July 12th delivery date would be great bc i could have someone at my house being that i work. Cool. July 12th comes along i dont hear from them, so i call and they tell me that they’re still anticpating my delivery for the day or July 19th at the latest! Got it! I set my mind on the 19th just so i wouldnt be upset. Mid day July 19th comes around, STILL NO DELIVERY! So i call too see what the issue is now & the sales manager tells me that my payment was not attached to my order so the earliest they could have my couch to me is August 2nd.

Great people wonderful experience! Courtenay was great!

Kaitlyn, was extremely helpful and answered all our questions… My wife and I are anxious for delivery and set up of new furniture in our new home. Five STARS for KAITLYN!!!! We both thank you for the help and knowledge you provided. We will update upon installation with photos… R&S Bamberger Williston Fl

I had a fantastic experience buying furniture here! Kayla was friendly, knowledgeable, and helped me find exactly what I was looking for. I couldn’t be happier with my purchase—highly recommend!

Kaitlyn was the absolute best! So helpful, professional and efficient. I will absolutely go back and will be asking for her!

Kayla was awesome!

My fiancé and I were on the hunt for a new couch. As soon as we walked in, Kayla greeted us with a warm smile and immediately helped us with what we were looking for. Kayla was very professional and insightful and made the financing process a breeze!

Do not buy from Ashley Furniture. I bought a dresser for our son’s nursery and had it delivered/assembled. They did not put the dresser together correctly. One of the legs to the dresser was broken and was just put underneath the dresser to hold it up but wasn’t screwed in. The dresser could have fell over if I didn’t notice. The delivery crew knew the situation and rushed me to sign the delivery paper and they left before I could inspect the dresser and noticed the wobbly leg. I called the store and they said I had to call “corporate.” I called them and told them the situation and they said they would send someone out the same day. The whole day goes by and no one comes to fix the dresser. I ended up going to Lowe’s to buy a screw to fix the dresser myself. I called “corporate” back and I demanded a refund for the assembly and part of the dresser and they put in the claim and said I would hear back in 72 hours. Days go by and I hear nothing, I call corporate back and they said they have no idea what I’m talking about and that there is no claim. I explain the situation again and they file another claim for the refund. Here it is two weeks later and have heard nothing from anyone. I have gotten no where with this situation. No one has contacted us and apologized for the situation or offered any assistance with the dresser. Talking to “corporate” is like talking to a brick wall in India. Save your time and money and buy from somewhere else.

Courtenay was incredibly helpful and made shopping such a great experience!

Bought a couch and a rug that had coverage for pet damages. When I tried to get help about it, they never send nobody and this kept going until the “warranty” expired. What a horrible experience and customer service

Sales lady was annoying. Told me I couldn't use a $50 online coupon and told me to check the conditions of use...turns out she was wrong. We ordered 2 nightstands and a dresser...only 1 nightstand was delivered.

Everyone was very helpful with my order did what it took to get my needs met. Thank you

“A very good furniture store with high-quality products. I highly recommend stopping by — you’re sure to find beautiful and well-made furniture!”

We recently had an excellent experience at Ashley furniture store! From the moment we walked in we felt welcomed and not pressured at all. Our sales representative, Kayla, was wonderful!

Wonderful experience buying a couch and 2 recliners. Our sales rep, Courtenay was fabulous, very friendly, courteous and helpful.

Really enjoyed purchasing our recliners from this store. The GM was very helpful and went out of her way to help us find what would work for us. I highly recommend this store and the staff.

Chelsea was excellent at het job. She gave us information and then allowed us to shop without being intrusive. After listening to what we wanted, she was able to direct us to exactly what we needed. Hands down this was the best experience to date with a furniture rep

(Translated by Google) Courtenay helped me immediately. She was efficient and gave me options. Courtenay was efficient and patient. Great customer service. Kudos! (Original) Courtenay me ayudó inmediatamente. Fué eficiente y me dio opciones. Courtenay was efficient and patient. Great customer service. Kudos!

Amazing shopping experience ... Perie helped me choose my furniture. She listened, was very patient and was very knowledgeable of every small detail in the store. Overall 10 star experience.

Courtney was very helpful, gave us time to try out sofa. Answered all questions a d we are happy with the price.

Our Ashley store was beautiful, bright, clean, and well stocked. Our advisor Hanan was knowledgeable and polite, not pushy and made us feel relaxed while we made a pressure free decision. We're looking forward to enjoying our new recliner chairs. Overall a very good buying experience.

Kayla was wonderful. I would work with her again, when I need more furniture

Allison was very helpful and patient with us. I think we got very good advice from her and in the future, we wouldn’t hesitate to seek out her help in buying furniture.

Courtenay was a pleasure to work with and was very helpful.

Great service and efficient

I went to Ashley for a mattress and boxspring for my family and I worked with Hanan. She provided excellent service and guidance to ensure we selected the appropriate mattress and boxspring to accommodate the needs of my family members sleep position. She exhibited 5-Star service to meet our needs. I would highly recommend working with Hanan for your furniture or bedding needs. She is excellent in customer service and she represents Ashley at the highest standards.

Courtney Gillard provided excellent service

Chelsea and Imari were the absolutely BEST and biggest help! They made the process entirely smooth, they are both very sweet, attentive, answered every question and have wonderful personalities! Will definitely be back again!

Great customer service and great products

Went in met Perie and proceeded to by a credenza we had seen in a previous visit. It had been moved but Perie graciously tracked it down. Being delivered on Friday, great experience all the way around thanks to our lovely salesperson Perie. Good luck with school.🌹

Courtenay Gillard was great selling us our new dining table! Got us a great deal!

Awesome customer service! Super friendly, helpful, and professional. Was able to find what we needed and was out in less than 45 minutes. Will come back for our furniture needs!

Courtenay was fantastic! So personable and made the whole experience easy and enjoyable!

What a wonderful experience. Courtenay & his team were extremely helpful and knowledgeable with our first purchase together. We are building our life together and they calmed us down with the understanding of how much things have increased. They will make it financially work for you, don’t hesitate!!!

Courtenay was professional, helpful, and knowledgeable with all of the information that was provided for our purchase. He even helped calm me down after realizing the price of my first bed purchase in over 20 years. 😁

Kayla Jorgensen answered all my questions and helped me pick out the perfect furniture I needed for my remodel. The service was above and beyond spectacular.

Ashley's had everything I needed, The staff was very involved in helping me with my bedding selections.

Hanna is a great sales rep for your company. Helpful and knowledgeable.

Wonderful staff. Very helpful and friendly.

I had a lovely experience with a gentleman named Courtney. He showed me sofas that met my description and price range l. Helped me choose a lovely piece. I had a fun and informative time with Courtney. Attached is the sofa I decided to purchase but in blue.

(Translated by Google) I purchased several home decor items from Ashley and, overall, I really liked the selection. However, I had a very disappointing experience purchasing a bed for my son. Upon receiving and assembling it, I realized it was too small for him. I contacted the store and even went in person to see if I could exchange it for a larger bed, paying the difference, but it wasn't possible. I was offered no solution or return option, and now I have a bed I can't use because it's simply not functional. I find this inconsiderate to the customer, especially when it comes to a product that can pose a risk. I expected more flexibility and support from the store. (Original) Compré varios artículos de decoración para mi casa en Ashley y, en general, me gustó mucho la selección. Sin embargo, tuve una experiencia muy decepcionante con la compra de una cama para mi hijo. Al recibirla y armarla, me di cuenta de que era demasiado pequeña para él. Me comuniqué con la tienda e incluso fui en persona para ver si podía cambiarla por una cama más grande, pagando la diferencia, pero no fue posible. No me ofrecieron solución ni opción de devolución, y ahora tengo una cama que no puedo usar porque simplemente no es funcional. Me parece una falta de consideración hacia el cliente, especialmente cuando se trata de un producto que puede representar un riesgo. Esperaba más flexibilidad y apoyo por parte de la tienda.

Had an awesome shopping experience. Kayla J not only listened to our concerns but she delivered with amazing furniture that met every need! They are def customer first driven here.

Kaitlyn was wonderful. She was a big help into choosing what I needed to for my new place. Thank you

Allison at Ashley furniture was amazing!! She was very patient with us as we decided and explained things in very clear, friendly terms. She found us a couch set for our living room that we loved! Some of the best customer service I’ve ever experienced. Thanks, Allison!

Our sales representative Ms.Perie was very knowledgeable on your products and services. items were not available in store, but we was able to place and order for my son apartment. We will definitely do business with her again.

Courtenay really looked out for me, I told him what I needed and he delivered!

Courtenay was very helpful with finding a new chair! Fast and easy.

Courtney was wonderful. He had a pleasant, positive personality.

Courtenay. was so knowledgeable He is a real professional and made my purchase very easy and pleasurable

Courtney was the best. He was very helpful. He showed us options that was perfect. So glad we stopped in Ashley's and had Courtney's expertise.

Courtesy was very professional and courteous

Everything was great!! 💯

Courtenay was super helpful and made sure we were able to get everything we needed at the best price.

Imari and India were the best pair of helpers 10/10 would ONLY go to them

The associate who waited on me was very knowledgeable. She wasn't pushy like some sales people can be . It was a pleasure able experience.

Kaitlyn was extremely helpful, patient, and knowledgeable. Had an amazing experience and will definitely be asking for her when we come back!

Courtney G. was excellent in helping me find a living room & dining room set for my new apartment!

I had a great experience at Ashley Furniture, thanks to my amazing sales associate, Imari and Frank! She was knowledgeable, friendly, and incredibly helpful throughout the entire process. I came in looking for a new mattress and ended up choosing a Tempur-Pedic—best decision ever! Imari took the time to walk me through all the options, answered all my questions, and made sure I was completely comfortable with my choice. The customer service was top-notch, and the whole buying process was smooth and stress-free. Highly recommend asking for Imari or Frank if you’re shopping there—she made the experience a 10/10!

Courtenay was amazing and very helpful

Kayla was very helpful. My order was processed quickly.

Fernando was very helpful.

We walked in, not expecting to find something we liked, and stumbled on a whole living room set that was a floor model and was exceptionally reasonably priced. The only person who offered to help us was a gentleman named. Courtenay. We would work with him again in the future, but the rest of the sales people who are on the floor that day (two young women and a young gentleman) ignored us. However, Courtenay was outstanding from showing us the furniture and describing it, to helping us when we came to pick it up.

Great customer service in the store and with the delivery.

Having spent a Saturday finding the perfect chair at Ashley's, I am extremely disappointed that I ended up having to cancel my order after repeated fails on their part. While I loved the chair, I did not love the experience. We'd all agree that mistakes happen. I can appreciate an honest mistake as much as the next person. But once the mistake happens, be proactive to make sure everything else runs smoothly. There was a problem with my original receipt printing in store, so they had to reprint it. I suspect that reprint is where the troubles began. I called the delivery team on Tuesday to confirm my Wednesday order and they stated my order was on hold, as they showed a balance owned. You would think if you see a delivery on hold status, someone would have called and proactively checked on that. But nope, I had to. I was then told I needed to call the store. I did that and was promised a manager would call me in 10 minutes. I ended up calling her back 40 minutes later. Manager couldn't get my order reset for Wednesday but got set for Thursday. Wouldn't you know it, delivery folks chose a crazy delivery window. When I called to see if that could be changed to earlier in that day, I was told they have no control over that, that the delivery folks pick the time best. As a person who was inconvenienced due to no fault of my own, you'd think some type of priority or concession would have been afforded, but nope, just an offer of a different day, and of course another day that was not convenient. I had such high hopes for this interaction, especially after the salesperson was so kind and professional. It is very unfortunate that a good start, soured really quickly. The 2 stars are only because of the salesperson, otherwise would have gone lower. If you have time to waste, give them a try. If not, shop somewhere else.

Courtenay was fantastic! He was super helpful and kind, and was incredibly knowledgeable.

A+

Courtney Gillard was amazing and took care of all my needs

My husband and I have had multiple great experiences purchasing from Ashley Furniture in Gainesville. The staff are super friendly and it’s a trusted brand. Our most recent purchase was a new sectional and recliner set, and Imari was super helpful throughout the whole process!

Great stuff, the process to check out was exhausting. Getting someone to wait on you was opposite of most furniture stores and it took 35 min paying cash.

Very helpful customer service reps. Impressive variety of furniture. We did a quick walk thru and will to select pieces we liked.

Courtenay was very helpful with my purchase

We have been working with Chelsea Young, the store manager, to correct some issues we had over our recent purchase. Today when we went into the store Chelsea and Patrick went out of their way to make us happy. They are great to work with, and definitely want their customers to be satisfied with their shopping experience. You won’t be disappointed shopping here.

Courtenay is the person to go see for all your furniture and home needs!!!! Incredible customer service!!!!

Courtney was extremely helpful and patient while I looked at everything. He was also matching everything together.

Get to Ashley furniture soon take advantage of 20% off like I did . ASHLEY FURNITURE ROCKS !!!!!

The associate who assisted us was fabulous!

Great service! Will definitely come again!!!

An amazing young lady greeted me with a warm, friendly smile. She was very helpful in helping me to navigate and find what I was looking for without being push and very informative . Thanks so much Perie for a job well done.

Great experience, we needed an area rug and Ashely had a great selection to pick from. Our sales associate, Perie, was very helpful and friendly, and helped us get in and out with what we needed.

Courtney was very kind and helpful!

Went in with an idea of what I was looking for and was able to explore the store and see all of what they had to offer without feeling pressured. Courtenay helped me out when I had special requests for some of the furniture pieces I was looking for. Great experience overall!

We stopped by your store in Gainesville this morning just got window shopping but Courtenay showed us exactly what we were looking for and we decided to buy the Nex-gen Durapella set. We couldn't be more pleased. Thank you so much for all of your help Courtenay.

Courtenay greeted us quickly and allowed us to shop at our pleasure. Answered all our questions and helped us customize our sectional. Great purchasing experience.

Fabulous salesman very professional and very nice and helpful true pleasure.

Kaitlyn was super helpful, and made the process easy for us.

Imari is very knowledgeable about the products and friendly.

Imari and Jordan were amazing and helped a lot on pricing and delivery, and were very patient with my husband’s questions and concerns

Very attentive and one on one, best person here!

Imari was great. She helped when we needed help. She's very affable and considerate of our time. And bonus points for laughing at my bad jokes. Thank you, Imari.

This review is on the service only. We have not received the furniture so we can not comment on durability. Imari Williams was our Advisor. I would highly recommend her. She helped us measure furniture and even turned the furniture over ( at my request)to show what it was made of. She was friendly and very patient.

Kayla was awesome and helped us gather all of the random pieces of furniture we wanted!

Very helpful staff, without being too intense.

Thanks so much Mr. Courtenay for all your assistant you were a life saver for my wife.

Enjoyed the visit. Courtenay was helpful and knowledgeable in helping me pick out a recliner. Funny too!

It was an excellent Experience. The sales lady was so nice and so patient. Ask for Kaitlyn when you go. She is amazing

Just moved to Gainesville and bought a couch at Ashley’s with Perie. She was amazing in helping us, giving us space, and staying attentive the whole time! If you’re shopping for something at Ashley’s any time soon, ask for Perie!

Shopping for furniture can be difficult but Ashely furniture made it stress free and easy. Caitlyn, my sales associate, was helpful but didn’t pressure. Ashley had easy in store financing and I was in and out with my new sofa in less than an hour. Highly recommend!

Lots of good find in the store, their president’s sale is the best got a beautiful sofa for only $599, thank you Kayla for being patient with us…

Courtenay was wonderful! So helpful and kind and got us through the whole process seamlessly!

"India at Ashley's in Butler Plaza is amazing! She took the time to explain the financing options thoroughly and made sure I understood everything. Please keep her at Ashley's—she's truly fantastic!"

"Perie was incredibly knowledgeable and enthusiastic in assisting my sister. She took the time to explain everything clearly to both my sister and me. Please keep her with Ashley's at Butler Plaza, as she is truly awesome!"

Excellent service and great price!

Only bought some metal storage containers. But Fernando helped and he was such a polite young man. An asset to your business

Really disappointing experience. My wife and I were super excited to pick up our sofa we got on clearance. It was a floor item in pretty perfect condition. We bought it 6 days before the date of this review under the expectation that we were responsible for pickup, but that they would remove it from the floor immediately and load it. We agreed to do it on Friday and that I would leave work an hour early to make their strict 10-4 loading policy work. Turns out when we called in to confirm pickup, that they had no one to load it. Ok, I thought, maybe the sales agents would be helpful. Nope. I was working under the assumption that it was packed up in the warehouse ready to go. Turns out, it was still on the floor, still being used by everyone who came in, testing it out, farting around on it as if it was an option for them for 6 days. We were told by the manager on staff that they could not help us pack it up, or move it. This store was packed so completely that there was no way we could fit these sectionals through all of the other floor items ourselves. We were told to come back Monday, but honestly, given the unreliability shown thus far we cancelled. I feel bad for the rep who lost the sale because he has a revenue target of $45,000 to get commission. But no one on his team, nor the manager, even bothered to try to save the sale. These kids simply did not care. I don’t recommend coming to this location.

The truck drivers decided my couch was too heavy to get it into my house, they didn't even try it so they called customer service and they refused to refund the money for delivery.

I had a pleasant experience working with Courtenay Gillard on purchasing a recliner. He was very professional and work with me on making a good offer. He’s a great sales person and he did not make me feel pressured in any way. Great personality and he made it a fun experience.

Very reasonable and easy to deal with. They had the recliner that was fit for me. Courtenay Gillard took very good care of us, and we will be buying more from them in the future.

Courtenay is such an amazing sales associate! So caring and friendly. My family had a great experience today! Thank you Courtenay

Courtenay was good and helpful with buying furniture here!

We bought a couch from Courtenay and got an amazing deal! He is top notch.

Kmari was the best help me get just what I want

Courtesy Gilliard still the best sice we met him in 2022!!! We won't ask for anyone else!!!

Courtenay Gillard was very helpful!

Imari did an awesome job after the online store dropped the ball. I appreciate everything she did to help us have a smooth and painless experience! Thank you again!

Courtenay was awesome. Super knowledgeable and helpful. No pressure sales experience.

I recently visited Ashley Furniture in Gainesville to purchase a sofa, and overall, my experience was a mixed bag. Positives: The sales staff was knowledgeable, friendly, and approachable without being pushy, which I really appreciated. They gave me plenty of time to browse and try out different options without pressure. The store itself has a large selection with reasonable prices, including some special buy deals that were particularly attractive, that’s actually what I ended up purchasing. Negatives: Unfortunately, there were a few red flags. I noticed that all the sales associates seemed to be under a lot of pressure from management, which tracks their closing ratios through an automated system counting customers as they enter. Because of this, I saw multiple salespeople asking customers (including me) to use a side door when returning to avoid being tracked as a new visit. This felt manipulative and unnecessary. Then, when I decided to purchase my sofa, I was informed of a $99 delivery fee, which I wanted to decline since I preferred to pick up the furniture myself. However, I was told the only way to waive the fee was to drive two hours to Tampa to pick it up at the warehouse. This seemed unreasonable, why shouldn’t I be able to pick up my purchase at the store I visited? Additionally, the fine print in the terms and conditions states that if you pick up from the warehouse, you waive your right to return the product or seek any recourse if it’s damaged. That means you’d need to fully unpack and inspect everything on-site, which is completely impractical. This policy comes across as shady and unfair to customers. Bottom Line: I love the sofa I picked out, but my experience left me feeling uneasy about the store’s policies. Since my couch won’t be ready for a few weeks, I’ll be keeping my options open, and if I find a better deal with a more customer-friendly business model, I won’t hesitate to cancel my order. I hope Ashley Furniture reconsiders these questionable practices because their selection and sales team are great, but the unnecessary pressures and restrictive policies make the buying experience less enjoyable.

Courtenay took amazing care of me.

Frank Chiliberti helped me purchase my brand new living room set. It took us a weeks to figure out what was best for me and my new apartment. Frank was a great help and I will definitely tell my friends and family to visit Frank. Thank you Frank!

Had a incredible shopping experience today at Ashley furniture, Mr. Gillard provided outstanding service and helped us get the furniture that we wanted. Chelsea the store manager was supper helpful. Highly recommend shopping here....

Alison was very down to earth she made it easy to find the furniture plus she worked with on financing it was a pleasure to be in the store.

Easy sale!! CourtenY gillard was great!

My mom and I were shopping for a chair for our room, and one of the employees, Imari, was really helpful with explaining delivery fees and times, prices, furniture collections and more. She made the process very easy and created a cart for us right away to help us when we were still deciding on chairs/furniture. Additionally, I appreciated how she wasn’t pushy, which can sometimes make things stressful, but understood our choices if we changed our minds. I personally didn’t have many other experiences with the other employees (simply because I wasn’t there for a lot), but I would recommend Imari if anyone needs help.

Imari was wonderful and helpful to work with, 10/10 recommend her to help with your furniture needs!

We had an excellent experience working with Courtenay who helped us with finding the best bedroom and mattress set for our new home! I recommend Mr. Courtenay!!

Great service

Frank did a great job.

Imari, was so helpful and such a great salesperson. Imari was super friendly and really knowledgeable in all the furniture and bedding questions that we had. We will be back for sure.

Courtenay was awesome! He helped us find the perfect mattress at the perfect price within our budget. Ashley has a great selection of mattresses and any type of furniture you can think of. The store was clean and fun to shop in.

Courtenay was very attentive and helpful for my friend’s purchase! I highly recommend him as your salesman at Ashley furniture in Gainesville, FL!

very good store i liked the staff and the atmosphere of the store, the consultant did her job very well!

Great selection. Very friendly and helpful staff. Courtenay was very kind and took the time to walk us through the process.

Lovely selection of furniture and very friendly sales staff. Courtenay was wonderful!

Imari was the most amazing sales woman I have ever had the pleasure of working with. She was so professional and kind. She explained things well and came up with solutions. I came in angry and left smiling. Thanks Imari you are the best.

I was greeted promptly upon entering the store. Mr Gillard quickly got the paperwork done for my purchase and delivery details were confirmed. A very fast and pleasant shopping experience.

Great experience with Mr. Courtenay! Took his time, answered all questions, and was honest about everything. Would definitely recommend his expertise to anyone looking for furniture!

Courtenay took great care of us. Worked through multiple couch configurations, showed us multiple options and wasn't pushy. He was great to work with.

I had a great experience! Staff was friendly and very helpful!

Awesome and sweet sales rep . Thanks for helping me

Courtenay did a fantastic job helping me put together a deal that worked for me.

Caitlin was great. She was friendly and professional and helped us make a decision.

Ben was great from beginning to end I told him what I was looking for he took me right to it we made the sale I left. It was the fastest furniture buy I have ever done.

Courtenay Gillard was absolutely incredible I'm very grateful for his help his professionalism and great conversation... very please with the service and how quick everything was as well.

Absolutely enjoyed our service here and our dining set is gorgeous! Courtenay was personable, knowledgeable, and highly efficient! If you EVER step foot in this store location, request him. You WILL NOT regret it.

We went in to purchase and accent chair - and were given assurances that it was in stock and would be delivered Saturday. Recieved a call stating that it was not in stock and would not be delivered until 6 days later. We are canceling our order and will not business with them again.

My wife and I were looking for patio furniture after trying a few different stores. We were able to find exactly what we were looking for in our price range. The salesperson, Jordan, was very helpful and knowledgeable. The process was quick and easy. I would recommend this store to others and we are likely to return.

We enjoy going to Ashley Furniture. The furniture is solidly built and lasts. Our last sectional was purchased in 2017, and is still in great shape. Our salesperson was attentive and educated on products which helped make our purchase decision easier.

Met Courtenay. He was very personable and helpful. Great experience. !

Courtenay was so wonderful! We've come to the store a few times to make sure and measure and confirm everything before purchasing. Everyone has been so friendly and so kind and helpful! Highly recommend this store!

Great service and always super helpful with finding things that we need!

I am very satisfied with the purchase of my furniture. The employees treated me very well, were friendly and very helpful in choosing my furniture, which is truly quality!

Ben was very helpful!

Kaitlyn did a fantastic job

We had a great experience today with Kaitlin. We told her what we needed and she gave us some great options. We decided on a great living room set at a great price. Looking forward to picking it up next week. I would definitely recommend this location for anyone looking for really good customer service.

Sales people are very helpful UP UNTIL AFTER SALES COMPLETION. After that, you’re on your own. Complaints: 1) they charge $200 for delivery. But if you wanna pick it up yourself, you can certainly drive down to Bradenton. I WISH I DID but not because of the extra delivery fee. Read below. 2) if your item is on back order, they will NOT deliver partial order, even if the item is still NOT available according to the “expected time” given at time of completion of sale. NO EXCEPTIONS, period! 3) if you dare complain to the rep or store manager by phone, they will only hang up on you and act like the call was dropped. AND THE FINAL STRAW, the delivery drivers were by far the worse. While 1 was inside arranging the furniture, the other is inconspicuously outside trying to hide evidence of broken lights along the driveway which they drove over. 3 out of the 6 broken! See pictures. And they chipped the paint off the brick at the front door entrance. I wouldn’t expect Ashley to admit to wrongdoing. Especially if the drivers take on the same moral approach as the store manager.

Imari was very helpful and super friendly!

Courtenay was very helpful, and got me the perfect couch!

Courtney has AWESOME customer service! VERY respectful. Goes over & beyond to explain things. Takes the time with you to make sure you’re 100% satisfied.

Courtenay was very helpful and personable. He made our experience great!

Courtenay Gillard was amazing! He helped us purchase our new living room furniture set and he guided us through every step of the way. Would absolutely buy from Ashley and work with Courtenay again!

Imari was very personable, friendly, outgoing, knowledgeable, and made our visit enjoyable worthwhile and we will be back

Demar was amazing. He was very honest and was very helpful. Demar and the staff stayed an 1hr and 1/2 after they closed so I could find the best bed and fireplace. I highly recommend going to Ashley’s and get your furniture. The quality of the furniture is high quality, the staff is super helpful and listens to everything you want and need. I can’t wait to go back and get more furniture.

Gillard Courtenay it was a pleasure work with him. Very professional and great attitude.

I had a great experience shopping at Ashley furniture and Courtenay Gillard was fantastic. If you are looking for quality furniture and a great price, look here.

Imari and Chelsea were AMAZING! My daughter and I were greeted by Imari, not pressured at all. We found our sofa and Chelsea was able to get us delivery much, much sooner 😍 They are both a great team.

Courtenay was a great sales man. I absolutely loved him

Salesman Ben was very knowledgeable about the chair and gave me no pressure on buying the chair. When we did the paperwork he made it very easy.

I love how she took time to explain the details of the sale of the furniture items we purchased and she was very nice and so thoughtful and professional I truly would come back to her in the near future or the next few days!! Imari is absolutely a wonderful lady and customer service person a plus

Imari was great with helping us through the process and it was easygoing and straightforward and would definitely recommend any one to come here and buy some furniture!

Excellent service by Imari Williams and Kaitlyn Hutchison!

Service was great! Quick and efficient.

Mr. Courtenay Gillard was very helpful and got everything taken care of quick and easy. Highly recommend him to anyone!

Imari was absolutely fun to work with and didn’t feel pressured at all

Kaitlyn was extremely helpful and informative! The buying process was super easy and she went over all of my options thoroughly.

So thrilled that we are getting our first Ashely sectional. We worked with Kaitlyn. She was very helpful and patient and very kind. The process was very quick as well, which is so nice. Highly recommended!

The Ashley store in Butler Plaza surprised me. Very well laid out furniture options and in excellent display. Courtenay was at the front. He greeted with a warm welcome and showed me the area. After I was ready, he was very helpful in discussing the options, and providing additional discount and protection plan. Very highly recommend Courtenay and this store.

Imari Williams was wonderful to work with. She was patient and kind in helping us find our new furniture!

Very helpful for this old man

great customer service

Kayla was very helpful with our purchase today. I appreciated her allowing me to look around and try different couches without feeling pressured.

Everyone was fantastic! Helped me work within my budget!

Had a great experience with Damar and his manager Jordan. They were exceptional!

Damar and his manager Jordan were excellent at helping my family and me choose a couch for our new home, I definitely recommend them!

Came in for bar stools and walked out with them and a couch. Really nice service Damar was great and his manager Jordan was phenomenal!

Excellent service

We had the best experience with Kayla. She knows her products, listened, and gave sound advice. Would definitely recommend her. This store offered us good quality and good selections.

Courtenay was an awesome help! I got sorted quickly and efficiently.

The only problem we had was that the recliner can not be delivered until Dec. 21.

Imari was a huge help with my new bed purchase. She was very knowledgeable about the different beds, mattresses and bases. I would definitely recommend her for any purchases made at Ashley’s.

Awesome!! Mr. Courtenay Gillard was very helpful, respectful didn't push sale just let my son make his on decision, Love that in a sale person.

Ask for Courtenay Gillard. Awesome service.

Amari was amazingly helpful and made our new living room purchase quick and easy!

Customer service was great!!! They answered all our questions and concerns!! Overall great experience!!! 💯😊

Love this store!!!

Kayla was very patient and helpful.

IMARI is amazing. She answered all of our questions and stayed with us for almost 5 hours. I highly recommend her!!!

I went into Ashley Furniture, and we met Courtenay and he answered all my questions. He gave me honest opinions about items. He is really the best sales person to meet at Ashley’s furniture store.

Courtenay helped us with purchasing a couch. He made the process quick and easy, and we’ll definitely be back for other furniture

Courtney is amazing. Patience and Consideration are his strong suits. Very recommended

Kaitlin and Jordan were quick and efficient! Great in store experience!

When I made my selection the salesman approached. He didn’t listen to what configuration of sofa I wanted. That was an issue and a waste of time. I stated I wanted to pay for cash for it. He ignored that. Then he tried to play the ‘old friends’ angle, which was not amusing or wanted. After several rounds of discussing unwanted financing, I finally agreed only to learn it was a credit card. When I protested, the salesman said the couch would be the same price snd that I could pay cash. Needless to say, I was not at all happy with this utter waste of time. I only hope the sofa is better than the sales experience.

Service here was great. Imari went above and beyond to help me find the perfect furniture set!

Recara is so helpful at Ashley Furniture. Each time I have needed to get new furnishings or accessories, she has made it easy and a very positive experience.

Katlyn and Jordan were both really great. Fast and efficient and answered all questions.

Very friendly and staff!!

Worked with a great customer service person, Mr Gillard. Let us look but was there if we had a question. Glad we brought in person.

Arrived on time and easy to assemble.

Reacts Payne Courtenay Gillard Must see them for furniture needs

Courtenay was great to work with, and I will definitely be back. I recommend him to anyone looking for new furniture!

Awesome service! Courtenay was amazing and we definitely recommend him for anything you may need from Ashley!

Imari was super helpful. She took her time and was very knowledgeable and sweet.

Courtenay was great to work with, no pressure sales.

Kayla was super helpful and made the process very easy for us!

Imari was very informative and worked with what we wanted. We love her attentiveness. Blessings. Keep good people like her around!

Kayla was wonderful , patient, and understanding.I have no idea how to match furniture to a room at all She walked me through it step by step. Chelsea, the store manager, is awesome as well. She made sure I was taken care of. Trust me, just go meet them.

Imari was amazing and super helpful in our purchase

Ben has been so amazing helping my mother and I pick furniture. He was so patient and accommodating with us!

Shanice helped me find what I needed. She did a wonderful job.

Imari was very helpful and polite. She thoroughly explained the details of our purchase. Satisfied customer!

The sale clerk sorry I can't remember her name, but she was wonderful and very helpful to my sisters and I.

Imari was friendly patient and extremely helpful I would come back and ask for her again!

Kayla was very informative and very sweet. I am looking forward to my new mattress !

I had an awesome saleswoman who was so helpful in finding just what I wanted. She was both knowledgeable and professional. She was also kind and respectful. Ashley is very lucky to have her as a valued employee. I will be back and insist on having her assistance.

We were greeted with a welcoming smile and allowed to browse without feeling pressured to buy. Kayla quickly responded to our questions and was patient as we considered what we would do! She and the manager on duty were professional, friendly, and helpful.

Buying our furniture was so convenient. The salesman explained everything well, was very nice. Would buy here again.

Excellent and friendly service and quality furniture.

Ashley Home Store was a surprise. Very high quality furniture: we purchased a recliner, love seat and two dining tables and chairs. Delivery was free and very fast and the service was impeccable. We will shop there again and again each time we need new furniture.

Everyone was so nice and knew their store inventory.very helpful

Great customer service

Imari was wonderful to work with. She kind and knowledgeable as she helped my mother find the just right furniture she was looking for.

Kayla and Imari were the best! We were instant friends and they were so informative and helpful.

Outstanding service. A wonderful attitude and very helpful.

Ms.Recara was amazing in helping me find a mattress. She wonderful help and kept a smile on her face and was patient with me also. Keep up the good work!!!!

Imari did a wonderful job helping me pick a couch, she didn’t rush me she gave great feedback and a good laugh. I’ll be back for the rest of my new pieces with her help!

We received fantastic customer service from Kayla! She was so helpful the two days we came into the store and took her time with us as we decided between a few different sectionals. We love our new sectional and delivery was very smooth!

Ashley had just the things I was looking for. Although I had to wait a little while for delivery since I’m in a rural area, the delivery was great and the gentlemen who delivered my furniture were wonderful.

Was told would be given Promotional gift card as reimbursement for delivery tax that was $100 (was free delivery) by sales associate. We were given wrong information apparently. Which is unfair to us after the sale was made.

Store manager was very helpful and courteous. Great location and friendly staff.

Imari has been very accommodating and helpful with all our questions. She patiently assisted us, with a smile😊

Loved my experience at Ashley’s. I was greeted as soon as I entered. Customer service was awesome and all my questions answered and he got assistance when he couldn’t answer my questions. Than you Daman and everyone else that helped. 😍

Awesome young man, pleasure to work with.

After ordering furniture and it just barely not fitting (should’ve double checked measurements), we returned two of the four pieces and were prompted to get a credit. After two and a half weeks of not receiving said credit, we spoke with corporate who went on to communicate with this local store and advised me that my credit has now been processed. After hearing this, I contacted the store asking why it took them this long to even submit a credit request in-store since delivery and the store over the phone the day of delivery confirmed the returned items and credit was to be processed along with the amount credited. Their response was “we don’t really know why it didn’t get credited” and the manager I was speaking to was extremely short with me and seemed irritated at me calling. Definitely one of the top 5 worst customer service experiences I’ve encountered.

Damar, provided great service, patience and outstanding professionalism. He was also very knowledgeable of the product. However, if he was not sure of any questions I asked regarding the product, he was humble enough to ask another associate or his supervisor, which says a lot about his character and personality. I assure, you would not be disappointed in asking for Sales Associate Damar. Great job and thanks again for your assistance, Damar!

Beautifully appointed store and great customer service.

Excellent customer service, very pleasant

Kaitlyn was absolutely wonderful she knew the answers to most of our questions and the things she didn't she got it confirmed immediately. She was very helpful with our special order. Would not have been able to get what we needed so efficiently!

Amari was so helpful! She gave us distance when we needed it and was there to help us when we need it while we were looking. She then helped us buy quickly.

This store was amazing. Very clean. Friendly staff. Kayla was put sales lady and she was very helpful and quick to answer all our questions. Very pleased with our visit.

Such a great experience! Worked with Kayla.. she was amazing & helped me find my couch.

Imari helped with the purchase of my daughter’s bedroom set. Her personality made it a great experience with a lot of joking while also still being very professional and working a fantastic deal. Definitely plan to use her again.

Imari Williams is absolutely the best!! Whatever you're looking for she can make furniture shopping for furniture such a great experience!!

The Ashley in Gainesville is great! Chelsea the store manager was so knowledgeable and kind. She solved our issue in a matter of a few minutes. We would recommend the Gainesville location to anyone in the area!

Awesome salesman I would drive 2 hours to work with him again.

Imari is an amazing sales person. She has fantastic customer care and she is very knowledgeable. We will be back and will be requesting her to help.

Excellent experience with Kaitlyn. I stopped in to look at some furniture, not expecting to buy anything today. Kaitlyn was patient with me and showed me multiple pieces in which I feel in love with one sofa and love seat, and purchased it for a very fair price, for an exceptional quality sofa set.

Sam D. made my day - going the extra mile to locate the table of my dreams. Best experience ever in an Ashley Furniture Store. I am sorry to see him leave Gainesville!

Imari was excellent help and made the process of buying a couch so easy! Highly recommend seeing her when purchasing for her home.

Great experience

Jordan was amazing with helping us pick out the perfect furniture

Jordan was really great at Ashley’s. He was super patient, informative and has great customer service! It was a wonderful experience!

Kayla did an amazing job helping us with our dining table! She was professional while maintaining an upbeat attitude. I would come back to buy more furniture from her :)

Sam and Chelsea made my shopping experience today very pleasant !! Quick And easy. Very enjoyable shopping here today!!

Kayla was super helpful and patient with my wife and I as we were making decisions on quite a bit of furniture. She was very kind and even stayed late with us while we made our decisions. I highly recommend you ask for her when visiting this location!

Kayla was super helpful without being high pressure.

Kayla did a great job helping us pick out a sofa and loveseat combo! Our order is in and we are waiting on delivery

Courts at and Jordan made our experience at Ashley a great experience. They were both friendly and professional. Would shop there again because of these 2 men.

Courtenay and Jordan were FANTASTIC! Helped us SO much and saved us money too! Raphine and Walt Pierce

Thank you Sam! Outstanding customer service Rep, with no pressure. He suggested things that I didn't know and was very helpful explaining everything.

Anais our sales person was very helpful, walk d us through all different types of financing

Kaitlyn was ver helpful, no pressure. Helped me with my style preferences and was able to find the couch I loved.

First off, Ashley Furniture proved LESS EXPENSIVE than ANY of the local discount furniture stores-- KNOW THAT, FULL STOP! Next FIND PAUL & SHANICE! Now to the rest of my experience, Paul and Shanice are beyond a G-d send(s)! From telephone calls to sms messaging, they were nothing short of SPECTACULAR. Where the deliveries had multiple issues of rescheduling, ALL members of the local Store Team worked with us (me and my 80 yr. old disabled Korean veteran flatmate) to see us through the delays. My only word of caution would speak to after purchase delays. Beyond that, all in all, a professional experience. Ashley Customer Service Team is lacking as to true problem solving skills and would be an open training opportunity, moving forward. That and their remote call-in service is awkward and time consuming-- Ashley Corporate Team -- DO BETTER! Overall, while I'm still awaiting deliveries I have the utmost faith in the Delivery and Store Teams to see us through. Thank you! -w

Courtesy Gillard

Courtenay most excellent customer service. He did me right.

Sam was very helpful

Kayla was amazing in helping me find a sofa that I needed to replace the one I lost. She was nice and honest and didn't follow me or pressure me.

Kayla was very patient as we decided what was the best fit for us. She Rocked It.

Katelyn was great

We had an AMAZING experience at Ashley Home Furnishings in Gainesville Fl with Imari. From the start, she was very kind and made sure if we had any questions, that she answered them all. We definitely took our time looking at furniture and she was reassuring in us doing so. Thank you again Imari for such a great experience.

Kayla was super helpful with purchasing a mattress. Very friendly, resourceful and kind. She gave us space to look around and make a decision of our own☺️

Paul was very helpful and we found a terrific couch.

Kaitlynn was super helpful! She made the shopping and purchase experience super fast and easy. Thank you :)

Kayla did Ann amazing job as our sales rep!!! Her manager with the glasses wasn’t too shabby! LOL thank you Ashley Furniture

Simple easy experience. Sam was helpful and we were in and out in like 15 minutes.

Great customer service and informative

Jordan was very helpful and very pleasant to deal. Got me in and out of the store fast

Excellent sale person love the experience at Ashley Store in Gainesville FL. Chelsea greeted me at the door and Paul took great care of me.

Paul was the best I ever had in sales

Imari was great she has great customer service skill she was very helpful. The only thing I had an issue with was the price but she took good care of me and my dad...

Sam was very helpful. Explained all options and wrote up different quotes to cover various choices of pieces. Very knowlegable (sp?). Very pleasant. Nice guy. I'm a happy camper. Was a bit surprised at deliqvery charge, though. Thanks, Sam!

Recara did a good job today! Knowing shes a newbie , she never left us and patiently helping us in finding what we are looking for. Satisfied client here. And loved to be assist by her next time😊

She was very great and helpful.

Worked with Kayla in the Gainesville Ashley and was extremely helpful, polite and wonderful to work with. I’ll be back!

Paul took great care of us!

Great staff and care for the customers.

Paul was great!

Chelsea was fantastic and very knowledgeable in all of the living room sets!! Will definitely come back to here for our future purchases.

Sam has been a big help. He was so patient with us. He was nice, kind, and very very helpful. Sam you rock!!!!!

Very easy process. Kayla was helpful without pushing for a sale. I went in prepared to be followed around, but she let me explore my options and seek her out when I was ready to chat. It was a pleasant experience!

Imari was down to earth, and had great customer service. She was very knowledgable about the furniture and the entire process. I also appreciated how she was patient with me and my husband, we can be window-shoppers at times but she wasn't pushy, even gave us our own space then came back after a short time just to check on us and by that time we were ready to purchase my husband's beloved recliner lol.

I really enjoyed my visit today at Ashley’s Imari, made my day. She was very welcoming and nice. She helped my wife & I find the perfect furniture for our new home.

Kaitlyn was most helpful and efficient.

Kayla was so sweet and helpful! She made the experience very easy and enjoyable. Highly recommend asking for her.

Kayla was awesome. Very nice, professional, and answered all questions. She made the process so easy!

Ask for “Paulie” when you need great and personable service! Absolutely loved this kid!!!

Courtenay is fantastic!

My husband, granddaughter and I visited the Gainesville, Florida store today. We were greeted by a lovely young woman named Kayla Jergenson. She was immediately very helpful and informed us where the items we were interested in were located. She allowed us time to look around for a while and then found us to answer any questions we might have and help us look up availability of what we needed. Kayla was extremely helpful and never pushy, she helped without making us feel pressured. We want to express that she treated us with great kindness and patience. She never made us feel that any questions we had were an inconvenience. Today’s experience was wonderful and we will be planning to return to check out some more items. We were helped by several other employees such as the manager who was also very nice and personable. Having such outstanding employees means a lot to us, at our age, we’re old school, we really appreciate customer service, and their’s was excellent.

Had a great experience shopping for a couch with associate Paul providing the information I needed and the patience for the family to make a decision.

Just brought my first couch.Service was nice and fast. Staff is very friendly and patient. They really want you to go home with furniture you're going to love.

Appreciate your help PJ.

Courtenay was fabulous! Selection was great! No regrets!

Kaitlyn was very helpful and patient. I appreciate the great service.

Courtenay Gillard was great in helping me pick out a new couch for my new apartment. I’m excited for it to be delivered! Thank you!

Chelsea is amazingly wonderful!!! Very informative and fun to spend money with!!! Her customer satisfaction is top tier!!!! Great experience!!!

I have enjoyed our furniture and the sales team was very helpful. I did have an issue getting my online payment account setup, but I believe this was more of an issue with the credit company. When I called the store to get help, I believe I got someone new or not well trained. Got a call the following day from someone trying to make it right and I appreciate that. All in all, good selection, product and decent service. I do recommend.

Very easy purchasing with Kaitlynn and they even priced match to get a really good deal on my sofa

Chelsea (Manager), reached out to me after reading my review. She was so upbeat, provided excellent customer service, and was ready to see what she could do to make my experience a better one. She apologized for the misfortune and offered a few solutions. We agreed on resolution. Which made me pleased also, I was more pleased with her letting me know she heard me. That type of personal experience, will make you have a returning customer. I welcome the old way of taking care of your customers any day.

Great service! See Courtenay, most helpful!

Nice place and Paul gave good custermer service. Thankyou and I wiil come again.

Courtenay helped us piece together exactly what we were looking for and made sure we got a competitive price. Highly recommend.

Initially went to a different furniture store, but was given the run around and wasn't going to get the couch I wanted for almost 2 months. Ashley furniture had the couch I wanted and it was available for delivery within the week. Unfortunately they ordered the wrong color which I didn't realize until they delivered it. However, customer service was great and Kayla sorted the issue and has the correct color ordered and scheduled for delivery within a week.

I found some wonderful patio furniture thanks to my salesperson Kayleigh. A great deal for the end of the season. Today it was delivered, set up, and cleaned up in about 20 minutes. It really looks great! I made a good choice with Ashley.

Paul Mark is one of the best sales representative I’ve ever encountered. He was very understanding, patient, and polite. Highly recommend!!!

Mr. Courtenay was a pleasure to work with. He was knowledgable, kind, and answered any questions my wife and I had. Thank you again!

Paul Mark did an amazing job finding us a sectional that fits in our space. He was professional and courteous!

Sales associate Allison was great! Very helpful and efficient. Helped us find exactly what we were looking for. Will definitely be back

My sales advisor Samuel at Gainesville store was absolutely incredible, he spend a lot of time with me, very friendly, very professional and answered all my questions.Thank you

I brought my dad in over the weekend to find a chair for his room. We were there for quite awhile as my dad likes to test out everything and take his time. Sam was who helped us. He was great. He was patient, a good listener, and helpful. He was determined to help my dad find something suitable, and he did. Chair was delivered yesterday. My dad is a happy guy. They will get my business again. Nice selection, and fantastic customer service. Highly recommend.

Courtenay Gillard was awesome, let me look and was readily available when I was ready.

Excellent customer service. Nice options. Good value

Paul was a great and very helpful sales associate, would come back

See Courtenay or Paul for amazing customer service!

Come see Courtenay hands down the most professional and knowledgeable salesman here!

Found what we were looking for and the customer service experience was great with Sam Donovan!

Courtenay Gillard helped us choose and purchase our new furniture. He was awesome. Your store has great selections. Michelle

I would do 0 star but this will not let me. First of all, we spent almost 3k in the store on a bed and couch. That's not the bad part. We had to load the bed ourselves ( because it was on clearance) which is not that big of deal but still. We were to have a couch delivered the Friday after we bought it and the delivery people went to the wrong address and and showed up a 1/2 hour before the window of delivery. (1230-430).We tried for 3 days to get a time nailed down due to another appointment in the morning that could not be rescheduled. We got the run around. The morning of said delivery we get a text notification they are 5 mins from our house. We spend the next 30 mins on the phone trying to get a later time in the day and given the run around. Get out of said appointment and get a phone call from Ashley Homestore and explain what happend and was asked if someone could be home by 130pm. Absolutely, bust butt to get across town only to get a call saying oh sorry that's not going to work the truck is too far away now. Get home and look at camera and no delivery truck was ever here!!!!!!!So, I call customer service and am told the couch and ottoman could be delivered later this afternoon,salesperson was supposed to call me back and confirm. Call never came.So,we call. Assistant store manager answers we explain what happened and get put on hold for another associate to pick up and tell us the truck is in route back to warehouse. A request for delivery Saturday with no guarantees. We even offered to pick up from store.yeah not a option it has to be delivered. So we are now at the mercy of Ashley delivery. What happened to customer service???? We work EMS and have wonky schedules so we have to do a lot on our off days. I promise if I had the day sit home the couch would not have been here until the end of the window. Absolutely a shame that customer service is lost.

The representative was attentive when going to the store, the sales process was very good, but what bothered me was the home delivery staff, they made a small hole in the back of the bed. and they left me almost all the screws loose on the bed, especially the bars that cross from one end to the other, they didn't put screws on some sides, and they hit the back of the bed, and I called and they gave me attention for the complaint, but they didn't solve the problem, they tried to cover up the small cracked area with paint, that's crap, a botch, those who assembled the bed and those who delivered it have no ethics in their work, they have no morals when doing their job, because at least they should have reported that they hit the bed in a corner of the back, AND LASTLY THE COMPANY WAS NEGLIGENT, BECAUSE INSTEAD OF CHANGING THE BACK OF THE BED, WHAT THEY DID WAS THEY TRY TO COVER IT, AT LEAST THEY SHOULD HAVE GIVE ME A DISCOUNT BUT THEY DIDN'T THAT IS THE COMPANY'S ETHICS! YES YES YOU BUY A NEW CAR WOULD YOU ACCEPT IT WITH A SCRATCH IN THE PAINT OR WITH A DEFECT WITHOUT THE COMPANY FIRST OFFERING YOU A DISCOUNT FOR THE DAMAGE? IT IS SUPPOSED THAT WHEN A CUSTOMER BUYS SOMETHING NEW IT IS NEW AND WITHOUT ANY DEFECT, 2 THE CUSTOMER IS ALWAYS RIGHT EVEN IF HE IS NOT, SECOND THIS IS THE LAST BED I BOUGHT AT ASLEY, 3 I WILL NOT RECOMMEND THIS PLACE TO ANYONE IN MY FAMILY OR ACQUAINTANCES, THEY CHARGE ME LIKE $200 dollars for delivery which is only about 7 miles from my house, and to top it off they are inexperienced and without ethics and without morals in their work, they assemble the bed leaving loose legs, I recommend that you yourself when you buy something look for a vehicle or a truck and go to pick up, so that bad times are avoided, which in the end will not give them a good solution, I say this not with the intention of affecting anyone but so that they are more professional when making a delivery or assembly, and so that the company does not think only about the money that goes into their pockets but so that the customer comes first in everything.

Courtenay was extremely attentive to my needs! He was able to help me narrow down this exact type of chair that would be best fit for my home! Ensured I was knowledgeable about the product, delivery, and product protection. Thank you for your outstanding customer service Courtenay!

Very friendly salesman, Mr. Courtenay Gillard, was extremely helpful. He offered me help but never overstepped or pressured me for a sale. The shopping experience was really easy and fast. I sat on every sofa in the store, and when I chose the one, Mr Gillard made the purchase fast and professional. Great, beautiful store! I will definitely tell my family and friends to check out this store! Thank you, Ashley!

I will never do business with them again. Sold me on an extended warranty for my couch to protect my investment. Was told "you can stick a knife in the cushion and it will be covered" Went to file a claim and it was not covered. Please don't buy any warranties from these scam artists

Courtnay was excellent

Excellent customer service, Courtenay was very helpful, courteous and friendly.

Courtenay was very helpful and provided great service!

Kayla was fantastic. Highly recommeded!

Courtenay G was an amazing salesman. Would prefer him when I return. Thanks for the couch.

Such an amazing experience. Kayla was so helpful, and made the process so easy. She treated us like family, and took the time to make sure all of our questions were answered. We will definitely be back!

Great experience

Chelsey was very knowledgable and efficient. She helped up quickly pinpoint what we were looking for and made for a very easy purchase. She was great!

Awesome experience.

Kayla has been great and transparent and responsive !

Kayla was very helpful and I appreciate the nonsense I put her though.

I had such a positive experience shopping for living room furniture at Ashley Homestore in Gainesville. The manager, Chelsea, was so knowledgeable and patient with me answering all my questions and making excellent recommendations. After making my selection, the paperwork and payment were a breeze. The delivery was scheduled in three days. I am thrilled. Can’t wait to receive my new furniture.

Courtenay is the best person to go through when purchasing at ashley!!! He was so incredibly helpful in purchasing furniture for my first home!!! A true gem.

If you need furniture and want an incredibly helpful sales associate, then you need to come to Ashley furniture and ask for Courtenay! He took the time to answer all our questions and never pressured us to make a sale. People like him are hard to find! He made our experience buying furniture for our first home a real joy!!

Amazing time here Courtney was a major help and a pleasure to work with

Courtenay was amazing ! As soon as we walked in he greeted us and followed us ! Answered all of questions and we picked the best house selections with his help. I highly recommend him for your needs !

Courtenay created an incredible experience for us while furniture shopping. His customer service goes unmatched. He was very personable while also giving us personal space to discuss our decisions amongst ourselves. He made furniture shopping much easier for us.

Courtenay was very helpful and respectful! Thank you.

Thank you too Paul Mark for all the help that he gave us!!! Such an amazing sales associate 100 stars if we could! Also Thank you to Gary for the help loading our new beds and the nice conversation !!!!

Courtenay was very nice and helped me find a good mattress and box spring to purchase.

Excellent service and knowledgeable staff! Highly recommend!

Courtenay helped us both times we came to Ashley. He made the entire process easy and fast. Highly recommend!

Jordan at this location is amazing. He goes above and beyond in customer service and really makes sure that people are taken care of. Highly recommend!

Kaitlynn Hutchison was very helpful and patient with me throughout the process of the purchase of my bedroom set and mattress. I am very thankful for the great customer service experience I received from Kaitlynn which made the entire process easy.

Chelsea and Courtnay took such great care of us!

I always shop at Ashley Homestore for my furniture needs. Always Great customer service! Courtenay is so helpful. He’s friendly and very knowledgeable about the furniture and the process of purchasing it. If you need furniture, please come and see him.

Coutenay was knowledgeable, pleasant, and friendly. I can't wait to receive my new bed! We're long time repeat customers.

Courtenay was amazing! He was very helpful. Helped us with everything we needed. Made sure we got the best couch with the best deals. Was very respectful & professional!

My salesman Paul Mark was top notch! Friendly and accepted that I bought a sofa elsewhere with complete grace!! I liked him so much I came to the store to tell him and that I was buying my coffee table from him, though it was small consolation. He spent a great deal of time helping me to find the perfect coffee table. I promise that at I will recommend him to others and I will come back to see him for any future purchase! Thanks Paul!

Courtney was very helpful and knowledgeable! Will do business at this store again!

Less than a year ago, went to buy a couch at Ashley. Had to deal with the most condescending salesman who had no respect for women. I for sure thought he would have been let go by now. But no. I made the mistake and went back to the store to buy a mattress this past Sunday. He was still there. I thought it would be OK as the manager seemed concerned about my last experience and assured me I would have a better one this time. So I worked with a different salesperson and a manager to buy a mattress. Please note... I HAD to buy a $200 mattress cover in order to get the 120 night in home trial of the mattress. Yesterday, the mattress was to arrive. The salesperson and manager ordered me the WRONG mattress and DID NOT note that the old mattress was supposed to be removed. I called to speak to a manager and was treated horribly. They didn't want to do anything to make things right. Just told me to refuse the delivery and I would get a refund. This morning, I get a call from Ashley to see how my delivery went. This person said the order was never cancelled so she would have to initiate the request to cancel. I have to wait 3 days for someone to approve the cancellation and then another 3-7 days to get my refund unless I am willing to go back to the store to process the refund there. NO THANK YOU! I'll dispute with my credit card in a couple of weeks if I don't get my refund. Then, just an hour ago... another person from Ashley called to see how my delivery went. YOU HAVE GOT TO BE KIDDING ME! I spent a half hour with the other person earlier this morning to get the thing cancelled. They didn't even look at my account before calling to see that the order was being in the process to be cancelled. I just hung up on her. I can't deal with this company any longer. Last night, I went to Mattress Firm on W. Newberry Road. What a difference!!! I worked with Mavity at the store. She gave me free delivery, free removal of the old mattress and over $400 of store credit for pillows or whatever I wanted. Also, I DID NOT have to buy their mattress cover to get the same 120 free in home trial like I did at Ashley. Mavity went above and beyond and was extremely competent and knowledgeable. She was empowered by her manager to give me discounts and deals to make me happy, something Ashley does not do with their employees. She never once had to get a manager to help her do anything. Her goal was to give me a better deal and experience than I had with Ashley furniture. I get the mattress tomorrow, Friday. I'll update my review if this order also goes sour, but I am pretty confident all will be perfect. Bottom line... shop anywhere else but Ashley Furniture. They don't empower their employees to make the extra effort to create happy customers. And the managers just don't care about their customers.

Recently moved and was a little overwhelmed by all the things I needed to get done. The sales associate at the Ashley Store, Courtenay, welcomed me as soon as I walked in the door, listened to my wants, and showed me around the store to find items! You can’t go wrong shopping here!

Courtnay, most helpful and really gave attention to detail . !

Courtney is a amazing vendor. He provided all assistant that we needed. Recommended!!

courtenay was amazing ! he made shopping so easy for us today . thank you so much for your amazing service !!

amazing workers, john and jordan helped me a lot today.

Chelsea was wonderful and incredibly helpful! She helped me order my dream couch on the spot!

We purchased furniture here before and we're satisfied enough to return. AND... we bought the same sofa and loveseat for another room!

We were helped by Courtney who was extremely friendly and patient

Mr Paul was very patient with me when I was buying a Funiture ! He was very attentive to customer needs , helped me to make decisions easily ! His professionalism and knowledge was extremely good ! I love to shopping at Asheley ! They have everything I need at my house to decorate ! Quality and variety items ! I am highly recommend him when you need help to buy furnitures ! Best Funiture /home decoration store in Gainesville ,Florida !

The furniture specialist who worked with us was very helpful in finding the furniture living room set we were looking for. We went to the store, more than once, and our specialist was there to provide further support. Just as described in Ashley's website, no pressure, just help and support in finding what we wanted. Great job by Paul M!

If you need someone who will get you the best deals and fast delivery, talk to Courtenay! He helped me and my husband with purchasing our bedroom set. Very professional, knowledgeable and friendly. Made the process super easy!!

Paul Mark was very helpful with us today. We were able to buy several bedroom pieces with his help.

There were plenty of people available to help with the purchase of the end tables we wanted. They explained the delivery process as well as set up and how we could refuse delivery if we were not satisfied with our purchase. We have to do this before the delivery people leave the home. Overall. a pleasant experience.

Courtenay was an amazing help. What a great experience.

Courtney was super helpful. He sat with me to make sure I had the right color chairs with my table! That extra mile. He’s a people person.

The staff was super friendly and extremely helpful. Was a pleasant experience. Will absolutely shop there again.

Kaitlyn was absolutely amazing, and extremely helpful. She never made me feel pressured, never tried to push anything on me, she was extremely respectful about what I was looking for & helped me find the perfect couch for me, and my family. If you happen to come in, please ask for Kaitlyn!!

Great job Courtney! We enjoyed our shopping experience! Thank you!

Courtenay at Ashley is amazing! 17 years of experience in the business, extreme hospitality and service after the sale! Go see him!

Thank you Courtenay! Great service!

Courtenay helped us with dining room table and he was very helpful!

We had an amazing experience today with Courtenay! Outstanding customer service!

Kayla and Jon helped my fiance and I find a mattress that was soft enough for me and firm enough for her. Great customer service!

Staff was friendly and knowledgeable and sale took less than 10minutes.

Courtenay did a great job!

Courtesy was soooooo personable that we just HAD to buy from him. Excellent salesman. Product knowledge sells product. Thank you again Sir. Steve Ashe

Courtenay gave us excellent service and was so friendly! It was a pleasure shopping with his help.

Courtenay was great!

Courtenay was great he went above and beyond to help make the experience great. He is an asset to the company why I will continue to do business with your store.

Courtenay was amazing -fast, friendly, and so professional.

My boyfriend and I came in today looking for a couch. We were working with a pretty small and awkwardly shaped area. Kaitlyn listened to all our concerns regarding our space and measurements. I love that she wasn't too over bearing and let us walk around at our leisure for a bit before coming and offering some guidance. Also, the financing process was super straightforward. Great experience overall and I will definitely consider Ashley for future furniture.

Love the store and Kayla is so helpful Can’t wait to get my new furniture!

Found exactly what I needed. Excellent staff

Chelsea and Paul were very helpful in assisting me with finding a sofa and explaining why certain things are available online vs. in store.

Courtney was energetic and very open. Enjoyed his company and sales technique.

Kaitlyn Made my experience an absolute pleasure and she deserves to be recognized for it. I went into Ashley Furniture several times before being really ready to shop. I did a lot of research online and picked the couch I wanted and when I went into the store Kaitlyn led me right to the style I wanted. I explained to her that I was purchasing my first home, what my needs were, and we discussed all of the benefits to that specific couch. I felt ZERO pressure from her to make a decision that day. Kaitlyn went out of her way and reached out to me on the day of my closing to congratulate me and made no mention of the sofa we discussed. This made me feel even more inclined to proceed with having Kaitlyn help me. She was accessible and helped give me measurements of all of my options, and on the day I was ready to order she unfortunately was not working but made sure I was taken care of by another associate before I even stepped in the store. The entire process was made so much easier by Kaitlyn and I will always recommend her to assist my friends and family with their furnishing needs. On top of the buying process, the delivery went seamlessly. Ashley Furniture was extremely communicative and I was even able to have my sofa delivered 2 days early. I highly recommend paying for assembly as well, the delivery guys arrived at 9:45 and had my sofa in and set up by 10:30. I highly recommend purchasing your furniture through Ashely Furniture in Gainesville!

Kobe can a cross over and greens Avery sale

Kaitlyn at the store is nice and sweet. After that, things are screwed up to high heck !!! Even with me being disabled, we were sleeping on the floor for 10 days. Everything was set for delivery on a Tuesday. Come Tuesday, no call, no furniture. Called Ashley customer service on Wednesday. They were as confused as I was. Turns out, their third party delivery people rescheduled delivery of my $16,000 order for 3 weeks later because 2 of 14 pieces were missing. I finally got Ashley to force delivery after I told them to cancel the order and return my $4k deposit. What a nightmare!!!

Courtenay did a great job explaining all the details about the sofa and love seat I purchased.

Courtney was wondertul!

Great experience at the store! Worked with Courtney and he helped me order my bedroom set! Will be coming back for sure!

Courtenay was very helpful and made the process of buying a couch so easy!

Shanice was wonderful and helped me pick out the perfect living room set and dining set.

Courtnay was very courteous and helpful. Very kind person with great customer service. Would definitely recommend.

I had the pleasure of having Paul as my sales associate at the Ashley Gainesville store today. He was up and ready to greet us, but also gave us time to shop around. Once we found what we wanted, he looked for any way to help us get the best price on the items. I think he was one of the newer people there but he knew all of the inventory well and gave us great treatment during our shopping. 100% recommend asking for him when you go to this spot

Courtenay was the best! Thanks!

Courtenay

The AI phone assistant is pretty stupid.

Today we walked into the Ashley store in Gainesville, FL and were greeted immediately. We worked with Paul Mark and Jordan Smith. I cannot write enough good things about Jordan and Mark. They remembered us from the previous time we were there, offered our family beverages and kept us posted throughout our time there as they were also working with other clients. Mark and Jordan are very calm and cool as they work, making them super easy to work with and not to mention, funny. When we ran into challenges around delivery and item pickup, they were on it and found a way to make it work for everyone. Working with Mark and Jordan is an absolute pleasure and is exactly why we will be back.

Great customer service from Courtenay! In love with my new set of furniture, will definitely continue to make purchases here at Ashley’s furniture.

My experience was wonderful because of Courtenay. He showed me everything I wanted to see.

Courtenay was very helpful, and he helped my family and I find what we were looking for with no problem. He was very respectful and took his time with us as we were looking around.

Mr. Courtenay was very friendly and professional as we walked through the door. We told him what we were looking for, and he led us in the right direction. He did not pressure us into getting something we did not want. Very knowledgeable, and we will be back. All of the staff were friendly!

Kurt was incredibly helpful in finding everything I needed at Ashley Furniture Store. I will definitely refer others to this location.

Really enjoyed our experience shopping for a mattress, initially, and the realized with his information how we wouldbenefit from considering the "whole bed". Your associate, Mr. Courtesy Gillard was very welcoming, talked directly to and with us, was clearly knowledgeable regarding the mattresses we looked at, including identifying the right pillows for us. Thank you so much!

Paul was exceptionally great with his service and knowledge of my choice.He went above and beyond. I will be back if I need more furniture.

Just had a great experience at the Gainesville Ashley store, purchasing a bedroom set and mattress! Our salesman, John was very helpful in sealing the deal!

Excellent customer service. Actually allowed me to browse the store without doing the whole "pesky" salesman thing until I was ready to male my purchase.

Salespeople were great. Furniture expensive.

Courtney and crew were awesome

Mr. Courtenay was very pleasant from the beginning of walking into the store with the best greeting possible!! Thank you for your recommendations and very pleasant experience at Ashley home store.

Courtenay is the best he help me and family pick out the best furniture and we love it

When you're ready to buy some furniture ask for Mr. Courtney You will be in good hands.

I posted earlier that they didn’t offer a military or senior discount. I received a call from the store manager Chelsea informing me that they do indeed have a military discount. She had already applied the discount and issued a credit to my credit card. A very classy move on Chelsea’s part. Thank you Ashley and thank you Chelsea for your above and beyond service.

Courtenay was incredibly helpful and kind. Love my recliner I will probably live in it for the next 2 months at least :)

Salesman, John L, was very helpful! Memorial Day sale prices on mattress packages were great. I’m very happy with my purchases and cannot wait to see everything in my new place!