Ashley Store | Gainesville, FL 32608

Katlyn and Jordan were both really great. Fast and efficient and answered all questions.

Excellent sales reps. Extremely helpful. Very nice quality furniture

Very friendly and staff!!

Worked with a great customer service person, Mr Gillard. Let us look but was there if we had a question. Glad we brought in person.

Arrived on time and easy to assemble.

Reacts Payne Courtenay Gillard Must see them for furniture needs

Courtenay was great to work with, and I will definitely be back. I recommend him to anyone looking for new furniture!

Awesome service! Courtenay was amazing and we definitely recommend him for anything you may need from Ashley!

Imari was super helpful. She took her time and was very knowledgeable and sweet.

Courtenay was great to work with, no pressure sales.

Kayla was super helpful and made the process very easy for us!

Imari was very informative and worked with what we wanted. We love her attentiveness. Blessings. Keep good people like her around!

Kayla was wonderful , patient, and understanding.

Imari was amazing and super helpful in our purchase

Ben has been so amazing helping my mother and I pick furniture. He was so patient and accommodating with us!

Shanice helped me find what I needed. She did a wonderful job.

Imari was very helpful and polite. She thoroughly explained the details of our purchase. Satisfied customer!

The sale clerk sorry I can't remember her name, but she was wonderful and very helpful to my sisters and I.

Imari was friendly patient and extremely helpful I would come back and ask for her again!

Kayla was very informative and very sweet. I am looking forward to my new mattress !

I had an awesome saleswoman who was so helpful in finding just what I wanted. She was both knowledgeable and professional. She was also kind and respectful. Ashley is very lucky to have her as a valued employee. I will be back and insist on having her assistance.

We were greeted with a welcoming smile and allowed to browse without feeling pressured to buy. Kayla quickly responded to our questions and was patient as we considered what we would do! She and the manager on duty were professional, friendly, and helpful.

Buying our furniture was so convenient. The salesman explained everything well, was very nice. Would buy here again.

Excellent and friendly service and quality furniture.

Ashley Home Store was a surprise. Very high quality furniture: we purchased a recliner, love seat and two dining tables and chairs. Delivery was free and very fast and the service was impeccable. We will shop there again and again each time we need new furniture.

Everyone was so nice and knew their store inventory.very helpful

Great customer service

Imari was wonderful to work with. She kind and knowledgeable as she helped my mother find the just right furniture she was looking for.

Kayla and Imari were the best! We were instant friends and they were so informative and helpful.

Outstanding service. A wonderful attitude and very helpful.

Ms.Recara was amazing in helping me find a mattress. She wonderful help and kept a smile on her face and was patient with me also. Keep up the good work!!!!

Imari did a wonderful job helping me pick a couch, she didn’t rush me she gave great feedback and a good laugh. I’ll be back for the rest of my new pieces with her help!

We received fantastic customer service from Kayla! She was so helpful the two days we came into the store and took her time with us as we decided between a few different sectionals. We love our new sectional and delivery was very smooth!

Ashley had just the things I was looking for. Although I had to wait a little while for delivery since I’m in a rural area, the delivery was great and the gentlemen who delivered my furniture were wonderful.

Was told would be given Promotional gift card as reimbursement for delivery tax that was $100 (was free delivery) by sales associate. We were given wrong information apparently. Which is unfair to us after the sale was made.

Store manager was very helpful and courteous. Great location and friendly staff.

Imari has been very accommodating and helpful with all our questions. She patiently assisted us, with a smile😊

Loved my experience at Ashley’s. I was greeted as soon as I entered. Customer service was awesome and all my questions answered and he got assistance when he couldn’t answer my questions. Than you Daman and everyone else that helped. 😍

Awesome young man, pleasure to work with.

After ordering furniture and it just barely not fitting (should’ve double checked measurements), we returned two of the four pieces and were prompted to get a credit. After two and a half weeks of not receiving said credit, we spoke with corporate who went on to communicate with this local store and advised me that my credit has now been processed. After hearing this, I contacted the store asking why it took them this long to even submit a credit request in-store since delivery and the store over the phone the day of delivery confirmed the returned items and credit was to be processed along with the amount credited. Their response was “we don’t really know why it didn’t get credited” and the manager I was speaking to was extremely short with me and seemed irritated at me calling. Definitely one of the top 5 worst customer service experiences I’ve encountered.

Damar, provided great service, patience and outstanding professionalism. He was also very knowledgeable of the product. However, if he was not sure of any questions I asked regarding the product, he was humble enough to ask another associate or his supervisor, which says a lot about his character and personality. I assure, you would not be disappointed in asking for Sales Associate Damar. Great job and thanks again for your assistance, Damar!

Beautifully appointed store and great customer service.

Excellent customer service, very pleasant

Kaitlyn was absolutely wonderful she knew the answers to most of our questions and the things she didn't she got it confirmed immediately. She was very helpful with our special order. Would not have been able to get what we needed so efficiently!

Amari was so helpful! She gave us distance when we needed it and was there to help us when we need it while we were looking. She then helped us buy quickly.

This store was amazing. Very clean. Friendly staff. Kayla was put sales lady and she was very helpful and quick to answer all our questions. Very pleased with our visit.

Such a great experience! Worked with Kayla.. she was amazing & helped me find my couch.

Imari helped with the purchase of my daughter’s bedroom set. Her personality made it a great experience with a lot of joking while also still being very professional and working a fantastic deal. Definitely plan to use her again.

Imari Williams is absolutely the best!! Whatever you're looking for she can make furniture shopping for furniture such a great experience!!

The Ashley in Gainesville is great! Chelsea the store manager was so knowledgeable and kind. She solved our issue in a matter of a few minutes. We would recommend the Gainesville location to anyone in the area!

Awesome salesman I would drive 2 hours to work with him again.

Imari is an amazing sales person. She has fantastic customer care and she is very knowledgeable. We will be back and will be requesting her to help.

Excellent experience with Kaitlyn. I stopped in to look at some furniture, not expecting to buy anything today. Kaitlyn was patient with me and showed me multiple pieces in which I feel in love with one sofa and love seat, and purchased it for a very fair price, for an exceptional quality sofa set.

Sam D. made my day - going the extra mile to locate the table of my dreams. Best experience ever in an Ashley Furniture Store. I am sorry to see him leave Gainesville!

Imari was excellent help and made the process of buying a couch so easy! Highly recommend seeing her when purchasing for her home.

Great experience

Jordan was amazing with helping us pick out the perfect furniture

Jordan was really great at Ashley’s. He was super patient, informative and has great customer service! It was a wonderful experience!

Kayla did an amazing job helping us with our dining table! She was professional while maintaining an upbeat attitude. I would come back to buy more furniture from her :)

Sam and Chelsea made my shopping experience today very pleasant !! Quick And easy. Very enjoyable shopping here today!!

Kayla was super helpful and patient with my wife and I as we were making decisions on quite a bit of furniture. She was very kind and even stayed late with us while we made our decisions. I highly recommend you ask for her when visiting this location!

Kayla was super helpful without being high pressure.

Kayla did a great job helping us pick out a sofa and loveseat combo! Our order is in and we are waiting on delivery

Courts at and Jordan made our experience at Ashley a great experience. They were both friendly and professional. Would shop there again because of these 2 men.

Courtenay and Jordan were FANTASTIC! Helped us SO much and saved us money too! Raphine and Walt Pierce

Thank you Sam! Outstanding customer service Rep, with no pressure. He suggested things that I didn't know and was very helpful explaining everything.

Anais our sales person was very helpful, walk d us through all different types of financing

Kaitlyn was ver helpful, no pressure. Helped me with my style preferences and was able to find the couch I loved.

First off, Ashley Furniture proved LESS EXPENSIVE than ANY of the local discount furniture stores-- KNOW THAT, FULL STOP! Next FIND PAUL & SHANICE! Now to the rest of my experience, Paul and Shanice are beyond a G-d send(s)! From telephone calls to sms messaging, they were nothing short of SPECTACULAR. Where the deliveries had multiple issues of rescheduling, ALL members of the local Store Team worked with us (me and my 80 yr. old disabled Korean veteran flatmate) to see us through the delays. My only word of caution would speak to after purchase delays. Beyond that, all in all, a professional experience. Ashley Customer Service Team is lacking as to true problem solving skills and would be an open training opportunity, moving forward. That and their remote call-in service is awkward and time consuming-- Ashley Corporate Team -- DO BETTER! Overall, while I'm still awaiting deliveries I have the utmost faith in the Delivery and Store Teams to see us through. Thank you! -w

Courtesy Gillard

Courtenay most excellent customer service. He did me right.

Sam was very helpful

Kayla was amazing in helping me find a sofa that I needed to replace the one I lost. She was nice and honest and didn't follow me or pressure me.

Kayla was very patient as we decided what was the best fit for us. She Rocked It.

Katelyn was great

We had an AMAZING experience at Ashley Home Furnishings in Gainesville Fl with Imari. From the start, she was very kind and made sure if we had any questions, that she answered them all. We definitely took our time looking at furniture and she was reassuring in us doing so. Thank you again Imari for such a great experience.

Kayla was super helpful with purchasing a mattress. Very friendly, resourceful and kind. She gave us space to look around and make a decision of our own☺️

Paul was very helpful and we found a terrific couch.

Kaitlynn was super helpful! She made the shopping and purchase experience super fast and easy. Thank you :)

Kayla did Ann amazing job as our sales rep!!! Her manager with the glasses wasn’t too shabby! LOL thank you Ashley Furniture

Simple easy experience. Sam was helpful and we were in and out in like 15 minutes.

Great customer service and informative

Jordan was very helpful and very pleasant to deal. Got me in and out of the store fast

Excellent sale person love the experience at Ashley Store in Gainesville FL. Chelsea greeted me at the door and Paul took great care of me.

Paul was the best I ever had in sales

Imari was great she has great customer service skill she was very helpful. The only thing I had an issue with was the price but she took good care of me and my dad...

Sam was very helpful. Explained all options and wrote up different quotes to cover various choices of pieces. Very knowlegable (sp?). Very pleasant. Nice guy. I'm a happy camper. Was a bit surprised at deliqvery charge, though. Thanks, Sam!

Recara did a good job today! Knowing shes a newbie , she never left us and patiently helping us in finding what we are looking for. Satisfied client here. And loved to be assist by her next time😊

She was very great and helpful.

Worked with Kayla in the Gainesville Ashley and was extremely helpful, polite and wonderful to work with. I’ll be back!

Paul took great care of us!

Great staff and care for the customers.

Paul was great!

Chelsea was fantastic and very knowledgeable in all of the living room sets!! Will definitely come back to here for our future purchases.

Sam has been a big help. He was so patient with us. He was nice, kind, and very very helpful. Sam you rock!!!!!

Very easy process. Kayla was helpful without pushing for a sale. I went in prepared to be followed around, but she let me explore my options and seek her out when I was ready to chat. It was a pleasant experience!

Imari was down to earth, and had great customer service. She was very knowledgable about the furniture and the entire process. I also appreciated how she was patient with me and my husband, we can be window-shoppers at times but she wasn't pushy, even gave us our own space then came back after a short time just to check on us and by that time we were ready to purchase my husband's beloved recliner lol.

I really enjoyed my visit today at Ashley’s Imari, made my day. She was very welcoming and nice. She helped my wife & I find the perfect furniture for our new home.

Kaitlyn was most helpful and efficient.

Kayla was so sweet and helpful! She made the experience very easy and enjoyable. Highly recommend asking for her.

Kayla was awesome. Very nice, professional, and answered all questions. She made the process so easy!

Ask for “Paulie” when you need great and personable service! Absolutely loved this kid!!!

Courtenay is fantastic!

My husband, granddaughter and I visited the Gainesville, Florida store today. We were greeted by a lovely young woman named Kayla Jergenson. She was immediately very helpful and informed us where the items we were interested in were located. She allowed us time to look around for a while and then found us to answer any questions we might have and help us look up availability of what we needed. Kayla was extremely helpful and never pushy, she helped without making us feel pressured. We want to express that she treated us with great kindness and patience. She never made us feel that any questions we had were an inconvenience. Today’s experience was wonderful and we will be planning to return to check out some more items. We were helped by several other employees such as the manager who was also very nice and personable. Having such outstanding employees means a lot to us, at our age, we’re old school, we really appreciate customer service, and their’s was excellent.

Had a great experience shopping for a couch with associate Paul providing the information I needed and the patience for the family to make a decision.

Just brought my first couch.Service was nice and fast. Staff is very friendly and patient. They really want you to go home with furniture you're going to love.

Appreciate your help PJ.

Courtenay was fabulous! Selection was great! No regrets!

Kaitlyn was very helpful and patient. I appreciate the great service.

Courtenay Gillard was great in helping me pick out a new couch for my new apartment. I’m excited for it to be delivered! Thank you!

Chelsea is amazingly wonderful!!! Very informative and fun to spend money with!!! Her customer satisfaction is top tier!!!! Great experience!!!

I have enjoyed our furniture and the sales team was very helpful. I did have an issue getting my online payment account setup, but I believe this was more of an issue with the credit company. When I called the store to get help, I believe I got someone new or not well trained. Got a call the following day from someone trying to make it right and I appreciate that. All in all, good selection, product and decent service. I do recommend.

Very easy purchasing with Kaitlynn and they even priced match to get a really good deal on my sofa

Chelsea (Manager), reached out to me after reading my review. She was so upbeat, provided excellent customer service, and was ready to see what she could do to make my experience a better one. She apologized for the misfortune and offered a few solutions. We agreed on resolution. Which made me pleased also, I was more pleased with her letting me know she heard me. That type of personal experience, will make you have a returning customer. I welcome the old way of taking care of your customers any day.

Great service! See Courtenay, most helpful!

Nice place and Paul gave good custermer service. Thankyou and I wiil come again.

Courtenay helped us piece together exactly what we were looking for and made sure we got a competitive price. Highly recommend.

Initially went to a different furniture store, but was given the run around and wasn't going to get the couch I wanted for almost 2 months. Ashley furniture had the couch I wanted and it was available for delivery within the week. Unfortunately they ordered the wrong color which I didn't realize until they delivered it. However, customer service was great and Kayla sorted the issue and has the correct color ordered and scheduled for delivery within a week.

I found some wonderful patio furniture thanks to my salesperson Kayleigh. A great deal for the end of the season. Today it was delivered, set up, and cleaned up in about 20 minutes. It really looks great! I made a good choice with Ashley.

Paul Mark is one of the best sales representative I’ve ever encountered. He was very understanding, patient, and polite. Highly recommend!!!

Mr. Courtenay was a pleasure to work with. He was knowledgable, kind, and answered any questions my wife and I had. Thank you again!

Paul Mark did an amazing job finding us a sectional that fits in our space. He was professional and courteous!

Sales associate Paul was great! Very helpful and efficient. Will definitely be back

My sales advisor Samuel at Gainesville store was absolutely incredible, he spend a lot of time with me, very friendly, very professional and answered all my questions.Thank you

I'm amending my original review. I was initially quite unhappy with the customer service I had received regarding a sectional that was delivered with a missing cushion. The store manager Chelsea reached out to me and was able to track down a replacement cushion the same day, and was also able to get my bed frame delivery moved up to a sooner date. So while there was an initial error, Chelsea demonstrated excellent service recovery. I am very happy now.

I brought my dad in over the weekend to find a chair for his room. We were there for quite awhile as my dad likes to test out everything and take his time. Sam was who helped us. He was great. He was patient, a good listener, and helpful. He was determined to help my dad find something suitable, and he did. Chair was delivered yesterday. My dad is a happy guy. They will get my business again. Nice selection, and fantastic customer service. Highly recommend.

Courtenay Gillard was awesome, let me look and was readily available when I was ready.

Excellent customer service. Nice options. Good value

Paul was a great and very helpful sales associate, would come back

See Courtenay or Paul for amazing customer service!

Come see Courtenay hands down the most professional and knowledgeable salesman here!

Found what we were looking for and the customer service experience was great with Sam Donovan!

Courtenay Gillard helped us choose and purchase our new furniture. He was awesome. Your store has great selections. Michelle

I would do 0 star but this will not let me. First of all, we spent almost 3k in the store on a bed and couch. That's not the bad part. We had to load the bed ourselves ( because it was on clearance) which is not that big of deal but still. We were to have a couch delivered the Friday after we bought it and the delivery people went to the wrong address and and showed up a 1/2 hour before the window of delivery. (1230-430).We tried for 3 days to get a time nailed down due to another appointment in the morning that could not be rescheduled. We got the run around. The morning of said delivery we get a text notification they are 5 mins from our house. We spend the next 30 mins on the phone trying to get a later time in the day and given the run around. Get out of said appointment and get a phone call from Ashley Homestore and explain what happend and was asked if someone could be home by 130pm. Absolutely, bust butt to get across town only to get a call saying oh sorry that's not going to work the truck is too far away now. Get home and look at camera and no delivery truck was ever here!!!!!!!So, I call customer service and am told the couch and ottoman could be delivered later this afternoon,salesperson was supposed to call me back and confirm. Call never came.So,we call. Assistant store manager answers we explain what happened and get put on hold for another associate to pick up and tell us the truck is in route back to warehouse. A request for delivery Saturday with no guarantees. We even offered to pick up from store.yeah not a option it has to be delivered. So we are now at the mercy of Ashley delivery. What happened to customer service???? We work EMS and have wonky schedules so we have to do a lot on our off days. I promise if I had the day sit home the couch would not have been here until the end of the window. Absolutely a shame that customer service is lost.

The representative was attentive when going to the store, the sales process was very good, but what bothered me was the home delivery staff, they made a small hole in the back of the bed. and they left me almost all the screws loose on the bed, especially the bars that cross from one end to the other, they didn't put screws on some sides, and they hit the back of the bed, and I called and they gave me attention for the complaint, but they didn't solve the problem, they tried to cover up the small cracked area with paint, that's crap, a botch, those who assembled the bed and those who delivered it have no ethics in their work, they have no morals when doing their job, because at least they should have reported that they hit the bed in a corner of the back, AND LASTLY THE COMPANY WAS NEGLIGENT, BECAUSE INSTEAD OF CHANGING THE BACK OF THE BED, WHAT THEY DID WAS THEY TRY TO COVER IT, AT LEAST THEY SHOULD HAVE GIVE ME A DISCOUNT BUT THEY DIDN'T THAT IS THE COMPANY'S ETHICS! YES YES YOU BUY A NEW CAR WOULD YOU ACCEPT IT WITH A SCRATCH IN THE PAINT OR WITH A DEFECT WITHOUT THE COMPANY FIRST OFFERING YOU A DISCOUNT FOR THE DAMAGE? IT IS SUPPOSED THAT WHEN A CUSTOMER BUYS SOMETHING NEW IT IS NEW AND WITHOUT ANY DEFECT, 2 THE CUSTOMER IS ALWAYS RIGHT EVEN IF HE IS NOT, SECOND THIS IS THE LAST BED I BOUGHT AT ASLEY, 3 I WILL NOT RECOMMEND THIS PLACE TO ANYONE IN MY FAMILY OR ACQUAINTANCES, THEY CHARGE ME LIKE $200 dollars for delivery which is only about 7 miles from my house, and to top it off they are inexperienced and without ethics and without morals in their work, they assemble the bed leaving loose legs, I recommend that you yourself when you buy something look for a vehicle or a truck and go to pick up, so that bad times are avoided, which in the end will not give them a good solution, I say this not with the intention of affecting anyone but so that they are more professional when making a delivery or assembly, and so that the company does not think only about the money that goes into their pockets but so that the customer comes first in everything.

Courtenay was extremely attentive to my needs! He was able to help me narrow down this exact type of chair that would be best fit for my home! Ensured I was knowledgeable about the product, delivery, and product protection. Thank you for your outstanding customer service Courtenay!

Very friendly salesman, Mr. Courtenay Gillard, was extremely helpful. He offered me help but never overstepped or pressured me for a sale. The shopping experience was really easy and fast. I sat on every sofa in the store, and when I chose the one, Mr Gillard made the purchase fast and professional. Great, beautiful store! I will definitely tell my family and friends to check out this store! Thank you, Ashley!

I will never do business with them again. Sold me on an extended warranty for my couch to protect my investment. Was told "you can stick a knife in the cushion and it will be covered" Went to file a claim and it was not covered. Please don't buy any warranties from these scam artists

Courtnay was excellent

Excellent customer service, Courtenay was very helpful, courteous and friendly.

Courtenay was very helpful and provided great service!

Kayla was fantastic. Highly recommeded!

Courtenay G was an amazing salesman. Would prefer him when I return. Thanks for the couch.

Such an amazing experience. Kayla was so helpful, and made the process so easy. She treated us like family, and took the time to make sure all of our questions were answered. We will definitely be back!

Great experience

Chelsey was very knowledgable and efficient. She helped up quickly pinpoint what we were looking for and made for a very easy purchase. She was great!

Awesome experience.

Thank you Courtenay for great customer service!

Kayla has been great and transparent and responsive !

Kayla was very helpful and I appreciate the nonsense I put her though.

I had such a positive experience shopping for living room furniture at Ashley Homestore in Gainesville. The manager, Chelsea, was so knowledgeable and patient with me answering all my questions and making excellent recommendations. After making my selection, the paperwork and payment were a breeze. The delivery was scheduled in three days. I am thrilled. Can’t wait to receive my new furniture.

Courtenay is the best person to go through when purchasing at ashley!!! He was so incredibly helpful in purchasing furniture for my first home!!! A true gem.

If you need furniture and want an incredibly helpful sales associate, then you need to come to Ashley furniture and ask for Courtenay! He took the time to answer all our questions and never pressured us to make a sale. People like him are hard to find! He made our experience buying furniture for our first home a real joy!!

Amazing time here Courtney was a major help and a pleasure to work with

Courtenay was amazing ! As soon as we walked in he greeted us and followed us ! Answered all of questions and we picked the best house selections with his help. I highly recommend him for your needs !

Courtenay created an incredible experience for us while furniture shopping. His customer service goes unmatched. He was very personable while also giving us personal space to discuss our decisions amongst ourselves. He made furniture shopping much easier for us.

Courtenay was very helpful and respectful! Thank you.

Thank you too Paul Mark for all the help that he gave us!!! Such an amazing sales associate 100 stars if we could! Also Thank you to Gary for the help loading our new beds and the nice conversation !!!!

Courtenay was very nice and helped me find a good mattress and box spring to purchase.

Excellent service and knowledgeable staff! Highly recommend!

Courtenay helped us both times we came to Ashley. He made the entire process easy and fast. Highly recommend!

Jordan at this location is amazing. He goes above and beyond in customer service and really makes sure that people are taken care of. Highly recommend!

Kaitlynn Hutchison was very helpful and patient with me throughout the process of the purchase of my bedroom set and mattress. I am very thankful for the great customer service experience I received from Kaitlynn which made the entire process easy.

Chelsea and Courtnay took such great care of us!

I always shop at Ashley Homestore for my furniture needs. Always Great customer service! Courtenay is so helpful. He’s friendly and very knowledgeable about the furniture and the process of purchasing it. If you need furniture, please come and see him.

Coutenay was knowledgeable, pleasant, and friendly. I can't wait to receive my new bed! We're long time repeat customers.

Courtenay was amazing! He was very helpful. Helped us with everything we needed. Made sure we got the best couch with the best deals. Was very respectful & professional!

My salesman Paul Mark was top notch! Friendly and accepted that I bought a sofa elsewhere with complete grace!! I liked him so much I came to the store to tell him and that I was buying my coffee table from him, though it was small consolation. He spent a great deal of time helping me to find the perfect coffee table. I promise that at I will recommend him to others and I will come back to see him for any future purchase! Thanks Paul!

Courtney was very helpful and knowledgeable! Will do business at this store again!

Less than a year ago, went to buy a couch at Ashley. Had to deal with the most condescending salesman who had no respect for women. I for sure thought he would have been let go by now. But no. I made the mistake and went back to the store to buy a mattress this past Sunday. He was still there. I thought it would be OK as the manager seemed concerned about my last experience and assured me I would have a better one this time. So I worked with a different salesperson and a manager to buy a mattress. Please note... I HAD to buy a $200 mattress cover in order to get the 120 night in home trial of the mattress. Yesterday, the mattress was to arrive. The salesperson and manager ordered me the WRONG mattress and DID NOT note that the old mattress was supposed to be removed. I called to speak to a manager and was treated horribly. They didn't want to do anything to make things right. Just told me to refuse the delivery and I would get a refund. This morning, I get a call from Ashley to see how my delivery went. This person said the order was never cancelled so she would have to initiate the request to cancel. I have to wait 3 days for someone to approve the cancellation and then another 3-7 days to get my refund unless I am willing to go back to the store to process the refund there. NO THANK YOU! I'll dispute with my credit card in a couple of weeks if I don't get my refund. Then, just an hour ago... another person from Ashley called to see how my delivery went. YOU HAVE GOT TO BE KIDDING ME! I spent a half hour with the other person earlier this morning to get the thing cancelled. They didn't even look at my account before calling to see that the order was being in the process to be cancelled. I just hung up on her. I can't deal with this company any longer. Last night, I went to Mattress Firm on W. Newberry Road. What a difference!!! I worked with Mavity at the store. She gave me free delivery, free removal of the old mattress and over $400 of store credit for pillows or whatever I wanted. Also, I DID NOT have to buy their mattress cover to get the same 120 free in home trial like I did at Ashley. Mavity went above and beyond and was extremely competent and knowledgeable. She was empowered by her manager to give me discounts and deals to make me happy, something Ashley does not do with their employees. She never once had to get a manager to help her do anything. Her goal was to give me a better deal and experience than I had with Ashley furniture. I get the mattress tomorrow, Friday. I'll update my review if this order also goes sour, but I am pretty confident all will be perfect. Bottom line... shop anywhere else but Ashley Furniture. They don't empower their employees to make the extra effort to create happy customers. And the managers just don't care about their customers.

Recently moved and was a little overwhelmed by all the things I needed to get done. The sales associate at the Ashley Store, Courtenay, welcomed me as soon as I walked in the door, listened to my wants, and showed me around the store to find items! You can’t go wrong shopping here!

Courtnay, most helpful and really gave attention to detail . !

Courtney is a amazing vendor. He provided all assistant that we needed. Recommended!!

courtenay was amazing ! he made shopping so easy for us today . thank you so much for your amazing service !!

amazing workers, john and jordan helped me a lot today.

Chelsea was wonderful and incredibly helpful! She helped me order my dream couch on the spot!

We purchased furniture here before and we're satisfied enough to return. AND... we bought the same sofa and loveseat for another room!

We were helped by Courtney who was extremely friendly and patient

Mr Paul was very patient with me when I was buying a Funiture ! He was very attentive to customer needs , helped me to make decisions easily ! His professionalism and knowledge was extremely good ! I love to shopping at Asheley ! They have everything I need at my house to decorate ! Quality and variety items ! I am highly recommend him when you need help to buy furnitures ! Best Funiture /home decoration store in Gainesville ,Florida !

The furniture specialist who worked with us was very helpful in finding the furniture living room set we were looking for. We went to the store, more than once, and our specialist was there to provide further support. Just as described in Ashley's website, no pressure, just help and support in finding what we wanted. Great job by Paul M!

If you need someone who will get you the best deals and fast delivery, talk to Courtenay! He helped me and my husband with purchasing our bedroom set. Very professional, knowledgeable and friendly. Made the process super easy!!

Paul Mark was very helpful with us today. We were able to buy several bedroom pieces with his help.

There were plenty of people available to help with the purchase of the end tables we wanted. They explained the delivery process as well as set up and how we could refuse delivery if we were not satisfied with our purchase. We have to do this before the delivery people leave the home. Overall. a pleasant experience.

Courtenay was an amazing help. What a great experience.

Courtney was super helpful. He sat with me to make sure I had the right color chairs with my table! That extra mile. He’s a people person.

The staff was super friendly and extremely helpful. Was a pleasant experience. Will absolutely shop there again.

Kaitlyn was absolutely amazing, and extremely helpful. She never made me feel pressured, never tried to push anything on me, she was extremely respectful about what I was looking for & helped me find the perfect couch for me, and my family. If you happen to come in, please ask for Kaitlyn!!

Great job Courtney! We enjoyed our shopping experience! Thank you!

Courtenay at Ashley is amazing! 17 years of experience in the business, extreme hospitality and service after the sale! Go see him!

Thank you Courtenay! Great service!

Courtenay helped us with dining room table and he was very helpful!

We had an amazing experience today with Courtenay! Outstanding customer service!

Kayla and Jon helped my fiance and I find a mattress that was soft enough for me and firm enough for her. Great customer service!

Staff was friendly and knowledgeable and sale took less than 10minutes.

Courtenay did a great job!

Courtesy was soooooo personable that we just HAD to buy from him. Excellent salesman. Product knowledge sells product. Thank you again Sir. Steve Ashe

Courtenay gave us excellent service and was so friendly! It was a pleasure shopping with his help.

Courtenay was great!

Courtenay was great he went above and beyond to help make the experience great. He is an asset to the company why I will continue to do business with your store.

Courtenay was amazing -fast, friendly, and so professional.

My boyfriend and I came in today looking for a couch. We were working with a pretty small and awkwardly shaped area. Kaitlyn listened to all our concerns regarding our space and measurements. I love that she wasn't too over bearing and let us walk around at our leisure for a bit before coming and offering some guidance. Also, the financing process was super straightforward. Great experience overall and I will definitely consider Ashley for future furniture.

Love the store and Kayla is so helpful Can’t wait to get my new furniture!

Found exactly what I needed. Excellent staff

Chelsea and Paul were very helpful in assisting me with finding a sofa and explaining why certain things are available online vs. in store.

Courtney was energetic and very open. Enjoyed his company and sales technique.

Kaitlyn Made my experience an absolute pleasure and she deserves to be recognized for it. I went into Ashley Furniture several times before being really ready to shop. I did a lot of research online and picked the couch I wanted and when I went into the store Kaitlyn led me right to the style I wanted. I explained to her that I was purchasing my first home, what my needs were, and we discussed all of the benefits to that specific couch. I felt ZERO pressure from her to make a decision that day. Kaitlyn went out of her way and reached out to me on the day of my closing to congratulate me and made no mention of the sofa we discussed. This made me feel even more inclined to proceed with having Kaitlyn help me. She was accessible and helped give me measurements of all of my options, and on the day I was ready to order she unfortunately was not working but made sure I was taken care of by another associate before I even stepped in the store. The entire process was made so much easier by Kaitlyn and I will always recommend her to assist my friends and family with their furnishing needs. On top of the buying process, the delivery went seamlessly. Ashley Furniture was extremely communicative and I was even able to have my sofa delivered 2 days early. I highly recommend paying for assembly as well, the delivery guys arrived at 9:45 and had my sofa in and set up by 10:30. I highly recommend purchasing your furniture through Ashely Furniture in Gainesville!

Kobe can a cross over and greens Avery sale

Kaitlyn at the store is nice and sweet. After that, things are screwed up to high heck !!! Even with me being disabled, we were sleeping on the floor for 10 days. Everything was set for delivery on a Tuesday. Come Tuesday, no call, no furniture. Called Ashley customer service on Wednesday. They were as confused as I was. Turns out, their third party delivery people rescheduled delivery of my $16,000 order for 3 weeks later because 2 of 14 pieces were missing. I finally got Ashley to force delivery after I told them to cancel the order and return my $4k deposit. What a nightmare!!!

Courtenay did a great job explaining all the details about the sofa and love seat I purchased.

Courtney was wondertul!

Great experience at the store! Worked with Courtney and he helped me order my bedroom set! Will be coming back for sure!

Courtenay was very helpful and made the process of buying a couch so easy!

Shanice was wonderful and helped me pick out the perfect living room set and dining set.

Courtnay was very courteous and helpful. Very kind person with great customer service. Would definitely recommend.

I had the pleasure of having Paul as my sales associate at the Ashley Gainesville store today. He was up and ready to greet us, but also gave us time to shop around. Once we found what we wanted, he looked for any way to help us get the best price on the items. I think he was one of the newer people there but he knew all of the inventory well and gave us great treatment during our shopping. 100% recommend asking for him when you go to this spot

Courtenay was the best! Thanks!

Courtenay

The AI phone assistant is pretty stupid.

Today we walked into the Ashley store in Gainesville, FL and were greeted immediately. We worked with Paul Mark and Jordan Smith. I cannot write enough good things about Jordan and Mark. They remembered us from the previous time we were there, offered our family beverages and kept us posted throughout our time there as they were also working with other clients. Mark and Jordan are very calm and cool as they work, making them super easy to work with and not to mention, funny. When we ran into challenges around delivery and item pickup, they were on it and found a way to make it work for everyone. Working with Mark and Jordan is an absolute pleasure and is exactly why we will be back.

Great customer service from Courtenay! In love with my new set of furniture, will definitely continue to make purchases here at Ashley’s furniture.

My experience was wonderful because of Courtenay. He showed me everything I wanted to see.

Courtenay was very helpful, and he helped my family and I find what we were looking for with no problem. He was very respectful and took his time with us as we were looking around.

Mr. Courtenay was very friendly and professional as we walked through the door. We told him what we were looking for, and he led us in the right direction. He did not pressure us into getting something we did not want. Very knowledgeable, and we will be back. All of the staff were friendly!

Kurt was incredibly helpful in finding everything I needed at Ashley Furniture Store. I will definitely refer others to this location.

Really enjoyed our experience shopping for a mattress, initially, and the realized with his information how we wouldbenefit from considering the "whole bed". Your associate, Mr. Courtesy Gillard was very welcoming, talked directly to and with us, was clearly knowledgeable regarding the mattresses we looked at, including identifying the right pillows for us. Thank you so much!

Paul was exceptionally great with his service and knowledge of my choice.He went above and beyond. I will be back if I need more furniture.

Just had a great experience at the Gainesville Ashley store, purchasing a bedroom set and mattress! Our salesman, John was very helpful in sealing the deal!

Excellent customer service. Actually allowed me to browse the store without doing the whole "pesky" salesman thing until I was ready to male my purchase.

Salespeople were great. Furniture expensive.

Courtney and crew were awesome

Mr. Courtenay was very pleasant from the beginning of walking into the store with the best greeting possible!! Thank you for your recommendations and very pleasant experience at Ashley home store.

Courtenay is the best he help me and family pick out the best furniture and we love it

When you're ready to buy some furniture ask for Mr. Courtney You will be in good hands.

I posted earlier that they didn’t offer a military or senior discount. I received a call from the store manager Chelsea informing me that they do indeed have a military discount. She had already applied the discount and issued a credit to my credit card. A very classy move on Chelsea’s part. Thank you Ashley and thank you Chelsea for your above and beyond service.

Courtenay was incredibly helpful and kind. Love my recliner I will probably live in it for the next 2 months at least :)

Salesman, John L, was very helpful! Memorial Day sale prices on mattress packages were great. I’m very happy with my purchases and cannot wait to see everything in my new place!

Courtenay was amazing to work with. Highly recommend!!

Helped Resolve my order issued that was placed online. Courtenay provided excellent service!

Courtenay was so helpful and personable. He helped us to find a bedroom set that fit our taste and was friendly and efficient.

Service was exceptional. I walked in not really knowing what look i was going for and they gave me the space to decide and also lots of suggestions. The staff was very friendly and went above and beyond the call of duty. Thanks to Courtenay Gillard he was so gracious and so friendly. I will for sure be back.

Ask for Mr.Gillard if u want it done right. Very helpful.Wish I could give more stars.

My shopping experience was excellent from start to finish. I was greeted promptly with a smiling face, and was paired up with Courtenay to help me find my furniture. He took time to show me all the options the store had to choose from, and made sure I was satisfied with my final selection. He was friendly, efficient and made our visit pleasant. When we were ready to check out, Chelsea handled all of the information for financing, and was very helpful to make sure I got the best price, and made sure I understood everything about the finances and delivery process. Overall, everyone was extremely helpful and friendly, and we will be shopping there again for our next furniture purchase

Paul was extremely helpful and personable. He gave us the room to decide what we wanted but was available to answer any questions that we had through the process. Overall, Paul was very professional and courteous. Would recommend prospective customers to ask for Paul!

wonderful service

Courtenay was extremely helpful with the assist with Jordan. Got all of our needs addressed and taken care of.

Courtenay Gillard is a true professional. Couldn’t ask for anyone more knowledgeable and helpful!

Courtenay was an amazing salesman. Very attentive. No pressure. Clean and organized store.

Thanks to Courtenay, I got my couch set! He was wonderful and made sure we were taken care of!

Courtney was an amazing. Would definitely recommend him.

Courtenay is Very knowledgeable, very helpful finding the perfect mattress.

Colbie was GREAT..sad he isn't going to be there much longer but he helped with every aspect of the process and was super personable and knowledgeable.

Courtenay was great. Nice service. Not too pushy.

Kobe was fantastic and informative. Also they are delivering and setting up in only 4 days from purchase.

Courtney did great service and really took the time to help

Bought my 94 yo mother an electric /lift recliner chair 6 months ago. The remote control wires pulled out. We called in for repair. We had to send photos of the control. They ordered a control, and advised they would send it out. At first we thought it was just the control was not working, but after further investigation of chair, realized the motor had broken. Called them back, advised them of other damage, sent photos of the broken motor, they texted us and advised they would send out a technician. Tech arrived, he said , oh, the motor is broken, I' ll have to order the part. I called the store later, they advised me the part won't be in until the middle of May. I advised them my mother is 94, in desperate need of the lift chair, we need this expedited. They didn't care. I asked to speak to a supervisor. Spoke to a Rai, she didn't show any compassion, I asked then if part can't be here for another month, please bring a chair for her to use. Nope!!! Asked to speak to someone higher up, have heard from NOONE!! HORROBLE CUSTOMER SERVICE. THEY TAKE YOUR $$, and if there is an issue you are SCREWED!!!!! HORRIBLE CUSTOMER SERVICE!!!!

Furniture Country was the only furniture store that had the power chair I was looking for. I love it! It swivels (needed that), rocks, and is a recliner. It was, also, the right color. Mr. Hutchison was so friendly, courteous and not at all pushy. He was knowledgeable and explained all about the chair, plus answered all questions. Thank you for a great experience. I love my new chair!

Go to Kanes and or Blockers in Ocala or somewhere else here in Florida for better everything. Poor customer service. They lie. Selection is cheap. Over priced crap furniture except for the beds, Sealy brand. Don't shop at any Ashley's store.

John Lockee was very helpful! Not pushy at all. The store had a great selection :)

Your showroom is very nice and well laid out. The salesman John, that I interfaced with was very helpful, courteous , informative and friendly. I would ask for his assistance for future purchases. In fact there is accessory I will be stopping by for.

Courtenay was great and helpful!

Great place! Courtenay was an amazing help.

Looking for furniture? Visit Ashley and ask for Courtenay. Great customer service and makes the process easy.

Courteny was great!

Great service from Colby and Alison

Courtenay was great and walked me thru the whole process. Definitely recommend!

Mr. Courtenay was very helpful and treated my family as his own.

We had a wonderful experience and got exactly the sectional we were looking for. Courtenay was amazing- highly recommend!

Courtnay is amazing!! Great service,

We had a great experience at Ashley Furniture. Kobe was great. Friendly and helpful as well as super knowledgeable about our furniture. Impressed

Customer service was great, very helpful staff

Courtenay did a great job!!! Keep doing what you do!

(Translated by Google) Courtenay is an excellent salesman! (Original) Courtenay is a exellent salesman!

Courtney was great!

Mr. Courtenay was great from the greeting to the final sale that was done. With his expertise and great customer service I found everything that I needed and to top that at great price as well!

Courtenay was extremely helpful and you can tell he really cares about the customer’s experience. He made sure we really knew what we wanted and showed us great options. We found the perfect couch for us and our home thanks to his expertise. I’ve never felt so sure about a huge purchase like this before and it was all due to him!

Courtenay is great and I hope his team knows how wonderful he is! Thank you!

They help me alot took time with me needed help

Courtenay helped us today, he was quick in showing us what we were looking for without asking a million questions and let us have all the time we needed without feeling rushed. We promptly returned once we were sure and he had everything ready for us. Great experience, quick and easy buy today. We know we'll be shopping here again 🙂

Walked in a few minutes to close, and Tina was able to get me set up quickly, while taking the time to give me a professional opinion. I always shop here and Tina will be my go-to. Thanks again for a great experience

Courtney was very patient and courteous. He really knows his job well. I am pleased with his service.

Come see Courtenay here at Ashley furniture. He’s an absolute delight to work with. He’s kind and knowledgeable. We appreciate his expertise 😊

Great, fast experience with Courtenay!

Courtenay was great to work with. Friendly and professional.

Awesome experience at Ashley! Staff are friendly and helpful and the selection was great. Shipping windows are a bit longer than we’d expected, but Ashley is still a fantastic place to shop for furniture. We got a lovely four-seater table set and love it!

Courteous and quick

Outstanding

My wife and I just bought a bedroom set from Ashley Store. The sales representative, Kobe (Colby/Kolby/Cobe), was very nice and answered all of our questions to the fullest. Fingers crossed delivery is just as smooth.

Great service

My experience with Ashley was the worst ever. I will never buy anything from that business again. The sales associates place the order wrong and because of that i had several deliveries with wrong furniture pieces. Customer service/corporate were even worst because they lie and give you the run around saying they will give me my money back and then tell me they do not do refunds. Three different Ashley employees have come to my house and each time something still did not get done for some reason they give me. From they need a male to do the job or its to late to do the job so it needs to be rescheduled. As I am typing I am still waiting on them to fix something should have been fix before. This is my first home and I thought buying a home was stressful, but no Ashleys Furniture made my first home buying experience so stressful and depressing. I will never refer anyone to this company.

Today was my first experience at Ashley’s furniture and we meet a wonderful gentleman name Courtenay. He was wonderful. He made our experience easy and enjoyable. I would highly recommend him to anyone. He knows his furniture. Well done Mr. Courtenay.

I love shopping Ashley Furniture! There salesmen are the best.

Courtenay was very helpful.

Great job Courtenay

Zavier was super helpful during our visit! We were super pleased with the selections at the store as well as his recommendations. We'll definitely return for more items.

Kira did a great job with helping me make a decision on my couch. Very pleasant and easy to talk to. Will be recommending her to anyone looking for furniture.

Found what we wanted at a good price and fast delivery.

John Lockee was fantastic. Treated me with respect and dignity. Instantly recognized me as a vet and made sure I got a vet's discount. He went above and beyond to help us and was able to sell us exactly what we were looking for. We will definitely go back and see John again in the future!

Chelsea & especially Courtney was super helpful and had my back and did a great job. Always come here for your housing goods

Came in to purchase a new couch and Courtenay was great!

Courtenay was great! He answered all of our questions and was very helpful

Didn’t buy anything but Courtenay was very helpful in showing us around

Courtney made buying furniture a pleasure!! We will be back!!!!

Xavier was so helpful from beginning to end. He immediately found out our needs and what we were looking for and found the perfect set for our family!

Excellent customer service. John our sales man was very nice and went above and beyond. He also noticed I am a VET from my baseball cap and gave us a 5% discount

Great teamwork and great customer service from John and Courtney

Shout out to Lou! Lou was attentive and patient in our multiple visits. We had a small hiccup with delivery and he resolved it painlessly and quickly. Lou offered guidance but also space to browse/test/measure/remeasure. This is the second time purchasing at Ashley and both were pleasant.

I love Ashley furniture. Courtenay was very helpful working with us on our new sofa and loveseat

Jordan!! Was fantastic, thank you very much for a Nice deal

Courtney who assisted me was very nice and helpful, but i feel like other staff specially Front desk /customer service does not want to do their job in term of helping out on financing stuff.

Did all that can to make me and my family fill welcome

Mr. Courtenay Gillard at the Gainesville Florida Ashley furniture store was amazing. Helpful without being pushy, very knowledgeable about their products, and took care of our paperwork in record time. Friendly while still being professional. It was a wonderful experience buying furniture. I highly recommend.

Very attentive service representatives (shout out to Courtenay), quick delivery.

The Gainesville store has been so kind and helpful with all my purchases over the past few years. Zavier helped me with my most recent purchase and was very helpful in explaining how the process works and accommodating my circumstances! He helped get me exactly what I was looking for.

Horrific customer service. I was lied to about delivery. The salesperson actually CALLED me to argue about what she had promised. We're sitting in an empty apartment waiting days for delivery now. Store personnel, corporate personnel, almost all robotic and downright rude. The management type who tried to salvage the clusterf*** after the fact was the only saving grace. This was actually the third time I've bought my living room from Ashley, and it will definitely be my last.

Great customer service! Very happy with my visit to the store. Courtenay was super helpful and made sure that I was getting the best items for my needs.

I'm very satisfied with the service salesman John provided us. He showed us many options on the sofa and loveseat we purchased. I would highly recommend John.

Great service. Also great deals in the clearance area.

Absolutely amazing service and communication!!! Thank you so much Jordon for everything!!!

Courtenay was fabulous and very helpful! I will be back.

Courtenay was very nice.

Courtenay was super helpful as always! We will be back

Lou at the Gainesville location was extremely helpful! He was patient while I indecisively when back and forth while shopping for a mattress. He also helped me confidently purchase a couch for my new apartment. If you're in the market for new furniture in the G'ville area, Lou is your guy!

We had an awesome experience at Ashley Furniture and purchased a set of new recliners! Courtenay did an amazing job with our sale and had great customer service.

Zavier was very helpful and we found just what we wanted for our budget. Would recommend 😊

Zavier is very professional and passionate. Did a great job explaining everything.

We had a great experience with Ashley in Gainesville FL! We bought an amazing sofa and recliner and a temperpedic mattress. Unfortunately, the mattress was not the right fit for us and the folks at Ashley made the exchange super easy!!!! I would highly recommend furniture shopping with them! Ask for John!

Courtenay was very helpful and made my couch shopping super easy!

John provided excellent service.

Customer care was top notch thanks to zavier

It's was good experience zavier is good representative I am great full for his help

Great experience with Courtney

Courtenay was such a help! Very friendly and talked us through the process. Will return for any furniture needs

Came in to find a new bedroom set and had the pleasure to work with Courtney and his manager Chelsea. They had some greats items and a huge selection to see. A few things they had on display were discontinued and I wanted them. I got them at a 30% discount. Added delivery and set up. So we are set up and won't have to do a thing.

Courtenay was amazing n very helpful .. he was so kind

Easy / efficient/ knowledgeable

I liked the sectional we had purchased. The sales staff here were also super friendly and helpful. It has served us well for the 2 years we have had it. Unfortunately, that’s all the years we will have it. The support for the sectional was not durable (the sectional was only used by me and my husband) and already the support in a part that is rarely sat in is torn with absolutely 0 help when contacting about repair options. It is evident that Ashley as a company does not care about making furniture that will last you beyond a year or 2. And my experience with the online support team was a waste of time and resources.

Great customer service and beautiful furniture

Courtenay has a great personality, and he was very helpful!

Zavier Antela is friendly, great sales

Stay Away!!

We had the best experience at Ashley! Ask for Kira, she’s wonderful!

Enjoyed my shopping experience today with Courtenay! Courtenay's Service was excellent and he was very knowledgeable about products. We are leaving with a new Living Room set! Thanks again Sir!

Clean, excellent displays and inventory selections, fair prices and superior sales staff (Kobe) assistance. Kobe never pressed or made us feel like "shark bait". As soon as we entered, he greeted us and listened to our needs. He never made us feel like our needs were not front and center. Ask for Kobe - you won't be disappointed in the customer service.

Salesman was friendly and helpful.

Excellent costumer service

Looked all over Gainesville and Lake City to buy a sectional. Ashley was our last hope of finding what we wanted at a reasonable price. Found the perfect sectional with power reclining ends . Will definitely be back for additional furniture. Great service.

It was a pleasure doing business with Ashley. The salesman and manager were excellent with their assistance.

Cody was very nice and informative

Lou answered all my wife's 50 questions with great patience. He was awesome!

Courtesy, Was very knowledgeable and helpful! Thanks

The selection was limited (for my particular style) but it was the only store in GNV that had furniture that was comfortable to my liking.

Zavier was Great!

Javier was very friendly and helpful and took care of us efficiently.

Very professional helpful and efficient in our shopping experience. Nice selections and value.

Experience was AWESOME💕

Excellent service by Lou.

Easy peasy

Great selection, salesperson was friendly and knowledgeable. Great experience

Courtenay was a great help! Kind and informative, well worth a visit.

Courtney are sales person and all the staff were very helpful in making our decisions. I would give them a five star review. And thank you.

The sales lady Miss Mcintosh was very friendly, respectfull and had lots pf patience with us.

Courtenay was great to work with and very helpful! We bought two rooms of furniture as are very happy with the purchase.

Courtenay is the best sales man around! I was not going to buy a bed when I walked into the store but he proved to me that I needed it. Thank you for my good nights sleep!

Andrew was not a pushy salesman. We let us walk all around and when we had questions he was there to answer them. We found a sofa, loveseat & chair that was affordable and perfect. We set up a delivery date within 2 weeks and we are anxiously waiting.

Wonderful service at this location! Just moved to town, Zavier was very friendly and extremely helpful in our process to purchase furniture.

The same Ashley furniture is available faster and cheaper with Amazon prime. This place should be used to look before you buy online.

shopping was very pleasant, left me alone so that I could look around. He was there to answered all my questions. He was very knowledgeable about his products.

It was very helpful. Our advisor was super personable and listened to what I wanted, she did not try to change my opinion. She was great!

Excellent customer service, has lots patience Mr Courtenay

The experience was very pleasant, I knew exactly what I was looking for, and the sales associate Courtenay was able to handle the process, smoothly, and professionally.

Mr. Courtenay is absolutely the best salesman around!!! If you need anything, please go and give him a visit to take care of all your furniture needs.

Courtenay treated us with love and care and made us feel like we were his family. He was kind and genuine and helped us in ways we can't express.

Courtney was so very kind and helpful, a real gentleman.

Good sales people and patient

Excellent communication and assistance finding exactly what we were looking for and for an affordable price!

I want to express my frustration with a recent experience at a furniture store. Initially, I was very pleased with the service, especially with the help provided by Courtenay in selecting our nightstands, for which I had initially given a five-star rating. However, when one of the nightstands was delivered in poor condition, the situation quickly soured. Despite promptly calling the store to address the issue, their response was far from satisfactory. They promised to send someone to fix it, but failed to show up not once, but twice. This lack of follow-through was not only inconvenient but also disrespectful, as we were left waiting all day without any specific time frame. To make matters worse, when we requested a refund due to the unsatisfactory service and the faulty product, we were bluntly told about their ‘no refund’ policy. It’s incredibly frustrating and disappointing to receive a defective product and then have to repeatedly chase the store for a solution, only to be met with such unhelpful and rigid policies. This experience has significantly marred my view of their customer service.

Courtenay was very helpful and nice to work with.

Make checkout process easier…. Especially if people are paying cash for an item under 5 bucks…. 20 mins to check out for a 2 dollar item. I get stores have their processes but cmon. Get it together. Other than that All of the employees were nice and helpful!!!

Terrible customer service, delivered the wrong item

As soon as we walked in we were greeted and welcomed. We were allowed to walk around and not be hovered over so we could talk over our decisions, but the woman Tina that greeted us was always nearby if we had any questions. The showroom was larger than I expected and everything was set up nicely so we could picture the furniture in our space just by looking at the set up they had. Prices were reasonable for the quality of furniture and the choice to add 5 year warranty I well worth the benefits... I would say the only con to the whole experience is it not being able to be delivered until a little more than 2 weeks after purchase becuase they don't have inventory at this location it has to come from Tampa but overall we are very happy with our new purchase.

What a great experience we had at the Ashley Furniture Store! It was our first time visiting Ashley and we were warmly welcomed by Jordan. We were looking to get a new dining set and had specific requirements. John came over and was an excellent help- he listened to what we wanted and directed us toward possibilities, giving us space and time without hovering. He then found our perfect set in the color and style we wanted in the warehouse which he ordered for us! So easy and accommodating! A beautiful store with awesome employees!! Highly recommend!

BUYER BEWARE. It is not possible to obtain a written copy of the terms and conditions of Ashley’s warranty. One girl had a horrible attitude, and she outright HUNG UP on us when asked for her name. They claim that even if you transport the furniture directly to the store, they will not honor the warranty if you’ve had a change of address. However, they could not provide any written documentation, and claim the terms on their website are incomplete, and they do not have the terms and conditions of their own warranty in writing anywhere. This is especially impactful in a college town where people constantly move, and also for military families. Why is this not explicitly advertised? Or written in the terms and conditions on their website? This incident was also a case where the item was broken by Ashley during delivery, and a terrible repair job resulted in a later breakage less than a year later. Despite purchasing a five year warranty, and the fact it was a manufacturer defect, they refuse to take any action at all. Whether for quality of the product, repair, or the quality of customer service, I would strongly advise against purchasing anything from here. This is the first negative review I’ve posted in my life, but I feel like it’s only right to warn people of what they’re getting into.

Great service and knowledge

Great deal. Fair prices. Easy process start to finish.

I went in last week for a living room set and they were like come in on Monday so you can get a better deal as it will be the promotional day..so i did after leaving early from my job as to get this deal of free delivery or half off at least ... i go in and they were like no free delivery.. its just a 10% off if you finance (which was already there before) Absolutely misleading and not doing what's advertised(i got emailed and texted about the deal by an employee, and when i got there, they were like Nope sorry for the inconvenience ) ❌

misleading promotion ,,,

Friendly people, excellent customer service and just in all around great experience! ⭐⭐⭐⭐⭐

I recently visited your store with my 10y/o child, and I must express my deep disappointment in the way a situation was handled by the store staff. While my child was trying out a sofa, he unintentionally knocked a blanket off the headrest while I was engrossed in reading that sofa's price information. Instead of offering assistance or understanding, a staff member addressed my child in a rude manner, instructing him not to put his knees on the sofa and to put the blanket back. The abrupt and disrespectful tone used with a child was truly shocking. I told my child to replace the blanket and made it clear that we would not support a store that treats customers in such a manner. To my surprise, the staff member began arguing with me and even pointed at me, creating an uncomfortable atmosphere for everyone present. I strongly believe that a more empathetic and customer-focused approach is essential to enhancing overall customer experiences. I hope that my feedback contributes to creating a more welcoming environment for everyone.

Great customer service. But there tech when checking out was down or not working well. The process was a little jagged but everything worked out.

Was very informative showed us what we wanted

Good service.

Mr. Courtnenay was simply amazing. This is the best customer service I've received in a long time. He made me feel very welcome and comfortable in my purchase today. I was really browsing today, but I ended up walking away with a fantastic upgrade to Mt household furniture. I didn't feel "sold to" at all. He was a delight to work with today. I will never shop anywhere else.

Our Salesman, Courtenay, was exceptional. He was funny and fun to work with. Additional staff member, Tina, was also available to assist with any questions we had.

Courtenay

Worked with Courtenay, very helpful!

Courtenay was amazing and super thoughtful for what furniture would suit our family best. He was kind and considerate all the way through the entire process!!

I received excellent customer service from Tina. She really took good care of me.

Very friendly and helpful, the entire process was very quick and the selection was wonderful.

Kobe was wonderful to work with in finding us a new couch. The checkout process was painless :)

Xavier was amazing!! No pressure shopping.

Great customer service! Kobe was polite and very helpful.

We had purchased a love seat and had an issue of color was not the same as floor model, way darker brown any way everybody helped and made a me feel like an appreciated customer. Tina was our sales rep and she work her butt off to make this all work out.

Courtney is as ver good

*Update: they called again and said it will be another 2 weeks. They called THE DAY OF THE DELIVERY to let me know this. I called to cancel my order and asked for a refund. THEY CHARGED MY CARD AGAIN FOR THE FULL AMOUNT OF THE FURNITURE RATHER THAN REFUND ME* If you’re willing to wait 3 weeks for furniture that was promised to be delivered within a week, come to this place. The sales rep Lou lied to me and said all pieces were in stock at their warehouse. They are not. My delivery was set for tomorrow, November 7th, and I received a call 3 days before my delivery date saying my piece is on back order and I won’t received until the 18th. I’m having company and need the sofa + chaise I ordered for the plans I made to have people over. I called the store and some bumbling idiot said the manager was busy and that she would call me back soon. Instead, he called me back and said there’s nothing they can do. I asked why the manager didn’t call me back and he stuttered and gave me a weak excuse. Will never buy anything from here ever again.

Cortni at the Gainesville store is the best salesman I've encountered in a long time. My purchases are because of him.

Very good people nice very helpful and carring to appease the customer good service especially a good person by the name of Courtenay nice personality very helpful great experience ask for Courtenay nice place for business if un market for furniture 😀

Staff are professional, don't pressure you to buy; answer questions you may have. My furniture was delivered when expected by efficient delivery servicemen who setup my beautiful new living room furniture. Highly recommend

Great service and product!

Tina was so warmly helpful and knowledgeable during the visit to the showroom and then over the phone when placing the order. I've bought numerous couches from Ashley and have loved each one. Excited about this newest one.

They delivered the wrong chair, customer service has been horrible with attempting to get the right chair to match the set. Delivery drivers took pictures, we were asked to submit pictures and here we are over 12days with no replacement after we were told 72hrs the chair would be replaced. Corporate has been of no assistance playing the blame game stating submissions were made to the wrong department. Called the GNV store - Managers don’t answer (Jordan) , just have sales associates (Katrina) saying they’ve submitted request for the manager. Chi at the Ashely customer care center continued to call my husband and I by the wrong names, Melissa his corporate supervisor was supposedly on the line but we were never transferred to her to speak with her. Save yourself the headache from shopping from this place, they do not take ownership for their mistakes. Worst customer service!

My husband and I had a very pleasant furniture shopping experience at Ashley Furniture in Gainesville today. Thanks to Courtenay, we were able to find exactly what we needed and made a new friend in the process. We will definitely return to this store to purchase the additional furnishings we will need in the near future. Big thanks to Courtenay for his advice and guidance with our purchase!

Courtney was patient and helpful. Great experience- quick check out and delivery.

Great quality & great prices. My granddaughter found & fell in love with her new bedroom set. She just can’t wait to get it. Thank you Lou for amazing Customer Service

Good selection of furniture staff friendly and helpful.

Andrew was very helpful. Knowledgeable , friendly and efficient. Thank you!

Very helpful assistance from Lou, he is a great and thoughtful sales representative

Koby was patient, informative and extremely professional over the course of my multiple visits to determine what would be best to furnish the rooms of my new home. The furniture that we chose is beautiful and of quality construction. I am very pleased. And the payment plan made my large purchase feasible. I heartily endorse Ashley Furniture in Gainesville!

Andrew was phenomenal and made sure I found the best furniture for my home!

Knowledgeable and took the time to explain and show me everything that I need

Great experience. Our salesman John was very patient and kind. Ask for him!

On Sept 19th, We purchased a mobility lift chair for a friend in assisted living facility. This is a necessity for her. We were told that the chair would be delivered on 9/28. Finally today, 10/7, the correct chair was delivered. The people at the Gainesville store were polite, friendly. But they made a mistake in the color on original invoice. We understand that Mistakes happen. But the delivery was a mess! We gave specific directions, but twice the driver had issues. Obviously the directions were not followed, plus it was hard to communicate with the driver, because of language differences. We had to make trips back to the store and several phone calls to try to straighten out the problems. We had purchased furniture previously at Ashley’s in Jacksonville, had no problems. We were told they were a “franchise”, not corporate? And that corporate was better- definitely Not our experience! We will not be buying anything else from Ashley’s. Hopefully our friend will not have any more trouble with the chair. She even bought the furniture protection plan. We are very disappointed with the delivery service provided. IF you are Not going to deliver the purchase on the date that you told the customer, notify the customer of the change! I had to call each time to find out that the delivery had been changed! One time I called the local phone number and ended up talking to a guy in the Philippines, with a dog barking in the background. I spent some time on hold waiting for someone to answer. This is a warehouse, corporate office issue. We know that The local store doesn’t set the corporate policy. As I said previously, the local store was helpful in correcting the original mistake of the wrong color number on invoice. They were very helpful, as I previously said.

We purchased a sectional from the Gainesville Ashley Store. We were greeted by Lou B. who was incredibly personable and knowledgeable. Lou helped us to select our sectional which was delivered to our home very quickly and looks amazing. We are very happy with our choice and with Lou's outstanding customer service and professionalism. Highly recommend.

Andrew was very helpful, took my order and payment on the phone and arranged delivery for me. He made the whole process very easy for me. Top rating!

Courtney was very helpful and we made a new friend before we left!

The associate was very helpful!

Courtenay was an awesome salesman and made the buying process easy and hassle free!

Salesman Courtney was super nice and helpful. The couch we found is very comfortable and I can’t wait for it to be delivered! Thank you for a smooth experience.

Sales people over promise, and when it's time to pay up and deliver on their promise, they fail mayorly.

My daughter and I were graciously met by Courtenay. He was so warm and hospitable. We found what we needed and more! I just love our new furniture! Go in today and ask for Courtenay!

I had a great time shopping around with Courtney. He assisted me in making great choices to improve the look and comfort of my home. Thanks Ashley and Courtney for a wonderful experience.

Staff is excellent .friendly and make you leave pleased

Andrew is an excellent salesperson; knowledgeable, patient and attentive. Thank you!

I bought a sofa from them. After having it for 1 month the cushions broke down causing them to sink so far down it was nearly impossible to get up. They sent a technician out 2 times replaced the cushions 2 times with the same results. They continue to say it is normal wear and tear. They won’t allow me to exchange for another sofa. I bought this sofa because the salesperson said tje cushions were superior and not break down. Horrible customer service they will not stand by their products

I spent almost $7,000 on a new couch from Ashley’s furniture. Thankfully I bought a warranty but I’ve had the couch for 2 months and the reclining chair has broke twice. I’ve had 2 different technicians come out 3 different times. The first guy ordered the wrong part so when the second one showed up a week later after the part arrived the couch couldn’t be fixed, the second tech ordered another part and after waiting another week the tech fixed the couch. 3 days later the couch broke again (same issue). They are giving me the hardest time about replacing the one part of the couch and the next time a tech can come out will be in two weeks. I’ve used Ashley’s furniture to furnish two houses and this is by far the worse experience I’ve had with them. I highly recommended not purchasing any electric couches from them.

Courtney was amazing! Great help!!

Helpful and Polite. Above and Beyond.

Pleasant experience, Xavier was great. No pressure. Large selection of well made furniture. Furniture in a range of prices. All looked acceptable not that cheaper poorly made junk like some stores.

Huge issues with the couch we bought, even though we haven't even had it for a full 3 months yet. We were assured that the quality was impeccable, but it has already started piling over the couch sit cushions. I am so disappointed in my experience, and the Ashley Home Store website doesn't offer any place for customers to leave complaints.

Not a good customer service from wear house or 1800 number

John was very helpful and patient with me. Ashley and John will be my 1st choice when it come to redecorating my house

Good service very knowledgeable. Thanks for the sale

Just went through a warranty claim that lasted over a year. Between the extremely poor service of Ashley’s warranty company and the lack of communication between this store and their corporate location, I will never be an Ashley customer again. I would warn anyone to at least never purchase their warranty coverage as the process is not worth the time and stress that you will encounter. The communication between the store, warranty company, and corporate seemed to only happen when I called each one to explain what the other told me, often they would blame each other having me spend hours of time calling, and waiting on hold. In one instance I was told that the store is not able to contact corporate to inquire about my case, yet later on I was told by the same store that they do have a way to do so, so it’s either straight up lying or a lack of understanding of their own company. But for this store location in particular, I was lied to when they told me my credit was at the store when it wasn’t even close to being approved, so I wasted a 30 minute trip driving over there. When calling this store I was put on hold for over 15mins before I decided to hang up, never received a call back. Overall even though my warranty was eventually approved for a credit, it was not worth the stress and wasted time we have endured.

John was awesome. Very helpful and informative. Happy with the selection we chose.

We had a great experience at the Gainesville Ashley store. We were considering going with a discount furniture outlet, but we got such a good deal and such awesome help from our salesman (Walt) at the Ashley store that we ended up buying all our stuff from Ashley. It is quality furniture and they really make sure you are well taken care of. Also, not too pushy!

Courtenai was very helpful!

Catalina was friendly and helpful and very welcoming. Jordan generously helped us problem solve and got us the help we needed. Geary is taking care of the problem, going above and beyond the call of duty. When we come in for our next purchase, we will be looking for these three wonderful young people.

My wife and I just left there. We are thrilled about our nee purchase. We did get the couch that converts into a love seat with the extra drink holders and power hook ups in the middle. It also has storage under both armrests. No automatic button recliner, but it still reclines. Besides we aren't that wealthy or spoiled. Nice furniture store I would definitely recommend stopping by far a look.

The sales team at Ashley work with a purpose. It feels as if they allow you to roam the store for freely for hours, yet they check in on you right when you need them. Shopping at Ashley for the last few months has been pressure free & welcoming.

I got to lay on the mattress to make sure it was right for me. I asked a few questions about the mattress and the foundation to go with it. They informed me of the plan that I could use. The agent Lou was very helpful and concerned. He was very good at getting the job done. I just wish I didn't have to wait three weeks to get it.

Great experience. Thank you Courtenay! Made things simple and smooth.

Courtenay was awesome, thank you!

Customer service was great, I got assisted very well to find exactly what I needed. John and Katarina were of such great help!

Andrew was great to work with and will definitely be working with him with any future purchases as well!

Nice products. Helpful sales

Very personable and helpful. Koby was very helpful.

Courtenay was amazing to work with. He answered all our questions and helped us from start to finish with furnishing our home. Nothing but great things to say about Ashley furniture.

Courtena was such a pleasure to work with! He was very patient, knowledgeable, and personable. I will highly recommend for my family and friends to go see him! Thank you so much for helping my husband and I pick out furniture for our new home.

Pushy sales people. Ended up buying online instead. Hovering over people while their shopping for mattresses makes it awkward. If you just leave people alone and let them shop, they'll come find you. Attacking at the door like sharks, worse than car dealerships.

Andrew was great, very attentive, and helpful. Sales Mgr was fantastic. I'll be back!

Great showroom, really wonderful staff. Friendly and high quality!

Courtney's professionalism and service was top notch. He patiently helped us find a new table and mattress. Definitely pleased with our service today!

Courtenay was amazing to work with. Made the buying process smooth!! I would recommend him to anyone!

Courtenay made our experience so incredibly enjoyable! Great service!!!

The salesperson was very nice and helpful.

Very nice, friendly and helpful.

Great experience! Courtenay helped us order our couches! He is very kind & helpful!

Store manager is quite honest, informed and made sure I am a customer who received excellent service

Friendly staff, good price…

Courtney Gillard was very professional and helped make the process quick and painless. Very friendly guy! Would recommend!

The sale rep was knowledgeable courteous, helpful, which made me want to come back and shop at Ashley‘s.

Very helpful and easy to purchase the furniture I needed!

John was very helpful.

Wonderful service and beautiful showroom!

Didn't have what I needed. I was under impressed

Employees at the Gainesville store were above and beyond helping me! We have been waiting for a bedroom set for 2 months and had to cancel the order at another store. I went to Ashley furniture 1 hour before closing on a Sunday and not only received a great service but the delivery was scheduled for 2 days later. I still can’t believe it! Thanks a lot!!! 100% recommended!

Lou was great

Where do I even begin .... Their sales associate we were dealing with was a complete jerk and was kinda rude. We spent a few weekends, visiting different furniture stores, sitting and trying out different pieces of furniture until we found a set we liked. I can't even tell you how much of a pain it has been trying to find furniture that will suit our needs as we have two large dogs and both shed so finding a couch is was like finding a needle in a haystack. When we inquired about this couch... the first issue was they couldn't ship it to Jacksonville but could have it ship somewhere locally and we would just have to pick it up. The second issue was their supposedly "bad tag" made it seemed like we were being pushed to purchase this set as the sales associate we were dealing with was telling us if we leave the store and decide to come back later in the day to get it, they wouldn't honor the price. Mind you, this was $899 each for the loveseat and the sofa, and we just so happened to see that it was marked down to $749 even though it's considered an outlet item. So long story short.. we contacted the Orange Park/Jax store, got with the manager and we were able to get the set for the price of what we saw in Gainesville. I'm happy and I cannot wait until we get our furniture delivered. Just be cautious of this store's customer service. That's all I'm saying.

Everyone was friendly and helpful. Tina was awesome with helping us. The selections were plentiful and reasonably priced. Love the rocking chair we bought.

Lou provided OUTSTANDING customer service and he helped me find the perfect recliner loveseat! Thank you, Lou!

John Lockee was amazing! I already knew what I wanted to purchase when I arrived. He showed me my product and help me to purchase a mattress as an extra bonus. Beautiful store! Clean and and easy to maneuver with my mobility scooter! Easy parking! I need handicap parking and the location of the spaces are perfect. Definitely returning for future purchases. Labor Day here I come!

N/a

Everything went very well. Got a deal during Black Friday in July. Kobe was a very nice and professional salesman. Delivery went smooth. Wish they could dispose of old furniture I was replacing. Thanks

Services render good

E veryone was helpful and did not try to pressure me to buy .My sell lady was great.2 T

Courtenay Gillard was super helpful. Patient, knowledgeable, professional

Had a great experience working with John at this location. Very knowledgeable and helped find the product we needed. The location also had lots of great selection.

Courtney was so helpful. He made our experience buying a bed and mattress enjoyable. Everyone was so nice.

Great customer service!

He was such a big help and willing to make a deal! He let me know of all the perks about matching prices online and all! He’s a comedian too!

Mr. Walter was very helpful. We didn’t feel pressured to make a purchase. We chose what we wanted and the check out process was fast and enjoyable.

We were immediately welcomed into the business by Lou B. He took wonderful care of us from start to finish! The entire process was pleasant and easy…from making our purchase list to financing. The ladies at the main desk were also great. Highly recommend Ashley HomeStore in Gainesville. Ask for Lou!

Very helpful sales person.Very patient and knowledgeable as well. I would certainly recommend your store and sales rep!! PHS

Thank you so much Christine for your help great service great job say so and may you never change

Jordan was a great help, I’d recommend this Ashley’s for sure.

John helped us get our furniture ordered and delivered in a timely manner. He’s always polite, helpful and professional.

I had a good experience and would recommend to everyone

The lady at the front desk, I think her name was Brittney Chambers, was extremely helpful woth answering all my questions and never once got irritated at me for asking all those questions. She has exceptional customer service. I will be going back !

Katarina was so helpful with all the questions i had while shopping here! she was so nice and patient with me

Excellent service and very friendly employees. One of the nicest stores I have been in. Nice furniture displays!

Kat was SUPER helpful and provided great customer service when my husband and I stopped in. Will definitely be coming back to this store

Team Gainesville was great and provided excellent service! 10 stars if I could! Will definitely be back

Helpful and knowledgeable staff. Welcoming atmosphere and great furniture choices

The service was great, attentive, and helpful. John was able to help me out and find what I was looking for a great price and good quality.

Had a great experience working with John. Will recommend him and Ashley's to others.

Very professional and friendly care was given to our needs! Would definitely recommend Ashley!

Courtney was fantastic and extremely helpful in making my purchase. Ashley furniture made it easy to find what I needed,

I've had nothing but issues with this company. A furniture set arrived defective and very wobbly. When the warranty service technician came out, the problems weren't addressed. Even worse, he lied on the service report, by writing that everything is fine while telling me that the furniture is defective and will write in report that he'll write it up for a return and refund. When contacting customer service, they give you the ring around and get different responses depending on who you talk to. They even hang up on you or suddenly place you on a very long hold that disconnects when you are stating your concerns to them. Ashley Furniture is the worst in all regards and treats their customers like garbage. Still no resolution to my issue. PLEASE AVOID DOING BUSINESS WITH THESE PEOPLE. YOU'VE BEEN WARNED.

We were allowed to roam around looking for furniture without interference. but could get help when we needed it. A very enjoyable experience

The office Manager and Samuel the salesman at the Gainesville location went above & beyond to help me with the issue I had. Ashley’s Furniture is very blessed to have these 2 working for their company. They actually care about their customers and you don’t find that kind of service anymore.I will continue to shop at Ashley’s because of the service I received from them today.

Whatever you do, do not buy from the Gainesville Ashley furniture store. If you buy from the online store they will price match other online stores for 30 days, the local store will not. The salesman I worked with was great but when I had some questions the store manager was awful. Here's the story Amazon had my couch on sale a few days after I bought it. I called the online number and was told they are not the same as the local brick and mortar store and to call them. I could not get the manager on the phone but the lady in the store told me that they do no price match, but she could not tell me where it says that the local store is different than the online website which says it price matches. I called the online store back and they told me to try and talk to the store manager and that if he would not help then to ask for the regional manager. The local manager never called me back, so I went to the store to discuss with him directly. He also said they would not price match and he also could not reference anywhere that says the price match is for the online web store only. (I eventually found that later myself by the way.) He would not give me his last name and he would not give the regional manager's name. Really? Worst customer service ever. I will never go back to that store. I was trying to support a local business and buy from them instead of online, but they have worse policies than the online store and the differences are buried in the fine print. Only go there to sit on the furniture to try it out but don't buy from them.

Horrible experience. The sales staff were good, yet everything that came after the purchase was a nightmare. Nobody from the warehouse to the call center knew what was going on. Rejected the delivery and went elsewhere. Feel bad because the sales staff at the store location were nice and friendly, yet they are definitely not supported from headquarters to continue the good customer service.

I found exactly what I was looking for. My salesman was great!!

Zavier is the guy you want! Attentive, within an eye view, and gives space to let us browse around! I'm not a big box store fan, but a pleasant experience, and Zavier, being the help he was made it a smoother buying experience!

Sales associate was very helpful and patient with me. Helped me find the lift chair I needed and the mattress.

The salesman was knowledgeable, helpful, professional.

Very good experience. I was shopping for a couple of items. Coltan was helpful, knowledgeable and friendly. Left us to browse but checked back regularly to make sure we were finding what would work for us. The pricing is competitive and fair. Delivery isn't free so if you can arrange pickup that's probably a good idea. I'm and out in a couple of hours I really actually enjoyed the stress free afternoon.

Brought a bed FRAME over $1k total order almost $9k broke slates and frame broke. Paid $700 for warranty at time of purchase. Have been trying to get repaired/replaced 6 months yes 6 months with a broken king bed. DO NOT GET WARRANTY it is fruad. Furniture use to be solid but seems like nothing more then pdf board now.

Bought a love seat and 2 wing chairs online, one of the wing chairs was missing hardware necessary to attach the legs. Minor, right? Easily correctable you’d think? I contacted Ashley support via chat and was told someone would email me within 5 days to arrange for the hardware. That was 10 days ago. Still have not heard a word. I suppose getting me some screws and washers is very difficult. There are lots of options for buying furniture, Ashley will not be a future choice.

The staff here are amazing...ready to go at great lengths so that you able to purchase what you really want at a bargain.

Colton was great to work with. Attentive without hovering. The store is pleasing to walk thru, not overstuffed with furniture. It's without equal the best furniture store in Gainesville.

Me and my wife purchased a dresser from here just recently. We paid to have it be put together. Little did we know that it was delivered through fed ex which they failed to communicate with us. Got here and did not put together the dresser which we paid for. Called them back and said they could not refund us for the 70 dollars we paid for to have them put it together. I highly do not recommend this place to purchase furniture. Lazy and sorry people there do not want to help customers out

Tim F technician out of Gainesville provided outstanding service & has plenty of knowledge on his work . He also explained every step of the way as he went along . ..

Courtney was very patient with us changing our minds. We appreciated not being rushed.

Had a great experience at the Gainesville location. Xavier was super helpful and made furniture selection easy! Great experience

I had Tim f. A tech from Ashley furniture, coming over my house to check a manufacturer’s damaged recliner I got delivered and he was very professional and helpful resolving the issue , I’m getting my exchange recliner today, thanx Tim F.

Update 6/22/23: their responce bellow states contact them they want to help. Here we are and NO RETURN CALLS NO RESPONSE. I'm definitely filing for fruad as unpaid for a service they advertised that I never recieved. Great job Ashley's Brought a $1000 bed frame and $1000 mattress along with living room set total about $8k+. I got the insurance they talked me into. Now in trying to file a claim since Sept 2022. Bed is broken unable to sleep in it for the last 2 months. Furniture use to be of good quality but not anymore just plywood. Whole frame broke on the bed. And protect all is full of it. Anything to not cover my items.

Love the experience here! Love to work with Courtenay!

I can't thank you enough for sending Tim from Ashley Home Store in Gainesville to repair my furniture. I am impressed to the fullest with the level of integrity in the work Tim has done for us today. From the time he knocked on the door, my young daughter ran and opened the door and he immediately asked her for an adult even though I had just spoke to him on the phone and we were expecting him, I thought that was very noble of him to not enter the home without seeing an adult present. He was very patient, pleasant, professional and extremely knowledgeable about the mechanical and cosmetic features of the sofa. He tightened up the upholstery that was loose on the sofa from delivery and manufacturing. He paid great attention to detail and was able to detect issues that were concerning me but I wasn't sure how to address it. He took his time to explain what the issues were and how he was going to fix the problem for us. He also shared preventive measures with us to protect our furniture in the future. After realizing all the parts needed were not shipped, he immediately contacted the office and had them ship the items ASAP. I hope that they send him again when our items ship. I wish all technicians were as amazing as Tim.

The Store is lovely and fantastic displays. My sales representative was new and messed up my purchase. I was very disappointed in the way I was dealt with. I hope that the delivery of my purchase goes well.

Mr Courtney is an asset to this store. Super nice and personable. Will buy from him again.

You'd do best by using online services. Shopping at this store was not pleasant to the least... employee was very rude by insisting that I hurry and make my decision considering only that he was scheduled to be off the clock at the present time... was witnessed by several employees while I can only pray that neither was a manager of any sort since no one stepped in to intervene.. I stepped out of the store to gather my thoughts and after that employee left I did go back to make my purchase! The atmosphere was very dry after the facts but I was determined to buy my daughter a bed... I have the right and privilege to buy nice things as well with the money that I work so hard for, so please be mindful!

Timothy was great at fixing our sofa and telling us what we need to fix the door. He’s an amazing person! 100% recommended.

Timothy Finnerty was a complete professional and truly took customer service to the next level with his attention to detail and in-depth explanations of what properly delivered furniture should be like. We may have noticed some superficial scratches and such, but he thoroughly inspected the furniture finding internal structural and mechanical imperfections and damage. He elucidated us on every step of the inspection and what would follow next regarding replacing the furniture, new delivery, and a secondary follow-up assessment. His respect for the customers was openly shown in his clear communication style. He takes pride in his work, and it shows in his ethical manner of treating not just his clients but also his coworkers, as displayed when he politely called his base to get us the best arrangement possible. Tim’s excellence in service speaks well for Ashley Furniture.

The furniture technician Tim did an amazing job fixing my chase arm cushion. He was very thorough, knowledgeable, and friendly. He took the extra time and effort to make sure the job was done correctly and done to a better standard than it came from the factory.

Front desk customer service was horrible.

Tim is the Ashley technician based out of Gainesville store. He is excellent. His knowledge of the furniture (mechanics and carpentry) showed years of experience. Tim is very courteous and explained the technical aspects in a way I could understand. He most certainly went above and beyond to answer every question I had and explained any follow up process needed. He was efficient and timely. Having him as the responding technician really benefited Ashley Home Stores reputation in my eyes. Other stores I’ve purchased from didn’t put a quarter of the effort forward that Tim did in responding to the service call.

Helped us so we got qualified for furniture, had a couple of glitches ,but man we love our new furniture. What a huge difference TY manager of this store sux tho so there's that ;(

Absolutely horrible customer service. I have been waiting for 3 weeks and 1 day for a return to be approved.

Kobe was awesome, great customer service. Will be going by the store to get a bookcase later today.

The sales person, John, was professional, informed, and courteous. Details of the purchase were explained to ensure I understood each item. Also advised of the 10% discount for today. Will continue to shop at Ashley's for any future furniture needs.

Walt was amazing!! Came in on his day off to take care of us!!

Tina was great very helpful, and informative without being pushy. They would have gotten 5 stars but because I bought something that was in the showroom I had to sign 5 different times, just to be able to leave with my item.

Sam was great

Please take your business somewhere else. We bought a sectional and nesting coffee table from the store and Ashley shipped damaged piece on 3 different occasions. 3 different deliveries and damaged EVERY SINGLE TIME. To add to that, when you call the store as a frustrated customer, the store manager has the audacity to just tell the associate to let you know "tell them they should just pick some other furniture". What kind of management even is that where you can't even handle a dispute for something that the company couldn't get right for the 3rd time!! Eventually the manager came on the phone, and when I expressed my frustration to him and told him that it wasn't an individual person'a fault, rather an issue with the company as whole and I don't want to do any more business with them. He then proceeds to tell me, I was rude for saying that and that he does business with me. To the manager, Mr. Scott Dance, we bring business to YOU and will not be returning anymore and please learn to handle pressure and dispute.

Mr. Courtney is a great asset to Ashley. Following a friendly greeting, he gave me space to browse. After a while he checked on me and by then I had decided on the perfect chair. Ashley of Gainesville offered a nice selection. I was very pleased to see the price was lower than I anticipated. The whole process was smooth without pressure. Thank you, Mr. Courtney.

The salesman Cody was fantastic!

Lou Brandow was exceptional, very knowledgeable, informative and pleasant. He also allowed us to take our time without pressure. Thanks Lou

Koby is the best and very respectful super nice to work with. If you need furniture he is the person to go with.

Courtenay is very knowledge and listens to the exact need of the shopper. Went above and beyond to make sure the sale was not pressured. I have not shopped for new furniture in a while. I’m really glad I came to Ashley in Gainesville.

Kobe has great customer service 👍

No others customers there! Salesperson was very knowledgeable but also very pushy. Couldn't get the furniture we wanted, no return policies and very expensive

It was a pleasant experience

Samual helped with my selection, he was very professional and made sure the price was right, verified all information. I will return for future purchases.

BIG thanks to Thomas for finding my wife a recliner. Was worth the drive from lake city.

This particular store was very clean and well organized. The salesman that helped me was very knowledgeable about their products and well informed. Great personality and very patience. We enjoyed our shopping experience at Ashley Furniture Store and would definitely recommend to anyone.

The furniture is pretty, but. Or the best quality. On our second time going there they added a $250 protection plan without even asking us if we were interested. Customer service was not great. Will not be going back.

Very helpful sales associate Courtenay. Friendly. Good selection.

Courtney was great and knowledgeable about what we wanted to purchase. Made shopping a pleasure

Ashley’s in Gainesville is a great store! All employees are very professional and helpful. We had a ton of trouble with the Ashley’s in lake city because they are a franchise and are not owned by the same people.With the Gainesville location being a corporate store we had much more help and much better service. We will go back for our furniture needs.

Easy purchasing options, love the different options of couch configurations so we can fit the furniture to our home!

Courtenay

Colby was awesome and very helpful

Courtenay is very generous and caring. He will make your shopping a pleasure. Please if you are ever in the store ask for him. He is awesome

Great place to buy everyone is very respectful and welcoming ❤️ it

I had picked what I needed from the internet but the salesperson was very helpful and efficient.

Ashley staff excluding the manager was excellent and professional when I visit the store on 2/9/23. But all stars go to Courtney my salesperson he was the best and I will referral everyone to him please please ask for him. HE IS THE BEST..........

My sales associate, Lou, was awesome! He was friendly, patient, and kind. He went above and beyond to help me find the perfect piece of furniture!

I have purchased a couch and recliner, both from Courtney. He is wonderful to work with. He is prompt, there is no hassle, and makes sure the delivery time of my furniture is ASAP. Highly recommend this store and salesman Courtney!! Call him with any and all of your furniture needs!! He is THE BEST! Sincerely, A very happy customer. I will shop at this store for any furniture needs to come.

Bought a nice recliner this evening. Samuel was very friendly and knowledgeable. Look him up if you're in the market.

The salesman John was great. The delivery was on time and the guys were knowledge and tested the chairs before they left. Couldn’t be happier

Had a great experience here at the Ashley’s Furniture in Butler Plaza! Our sales person Courtenay went above and beyond to get us the best deal within our budget. We drove all the way from Miami Fl to get our son and his new wife a bedroom set as a wedding gift! The process was quick and painful! Thanks again Courtenay!

Wonderful service . Great experience !!!

Lovely service provided by Courtenay! Expert advice and quality customer service provided. Very personable and professional. Ask for him when you go to this store!

DO NOT BUY FROM HERE. THIS PLACE IS A JOKE. We've been missing a part since Oct. and almost four months later we are still getting the run around. I just called the store to talk to the store manager Scott and he just put me off to a worker and when I refused to explain the problem for the 100th time and asked her to go get Scott and he can explain, she hung up the phone on me.

Courtenay was extremely helpful and welcoming during my visit to the store. After welcoming me, he immediately offered me something to drink which is beyond your standard level of customer service. He was knowledgeable, resourceful, and a pleasure to communicate with! I walked out with a lovely living and bedroom set! Go see him today!

Just wanted to say that Kobe, and Colton and John are very helpful guys and they are an asset to the company!!

Selection was great and Sam took very good care of us. Purchase was a snap.

John L at Gainesville Ashley Furniture Store. Thank you so very much for your patience and your expertise in furnishing my dad’s apartment. You were very knowledgeable. I recommend John 100%. He was terrific. It was a pleasure working with you.

Sam was awesome very nice courteous and fast didn't have to lay around in the waiting on someone to help us

Had a great time at Ashley’s. Staff was friendly and energetic and provided amazing customer service.Made an extremely stressful process easy and fun for me. Will definitely be recommending to everyone I know buying furniture.

John has excellent customer service he exceeded my expectations. Please give home raise.

Courtenay was very helpful in helping us with our recliner lift chair He helped explain by showing all the features. He is also very friendly.

Courtenay was amazing and helped us get our new dining set. Shanece and manager Scott were also big help in our needs and questions. Just moved to the area, and they all made the shopping experience smooth and easy. Such a pleasure and will definitely be back for future needs. Thank you Ashley furniture of gainesville!

This is our second time buying in this store Our sale associate was amazing he was very helpful his name is Courtenay he is so sweet and make really good recommendations about the bed we may need for our parents. Thank you so much !

Great experience! Courtenay did a great job helping me furnish my new home!

Sam was the most patient and helpful salesperson that my husband and I have ever done business with. He was knowledgeable about all the furniture pieces that we inquired about and he made our shopping experience an absolute pleasure. We will be back!

Horrible customer service from corporate office. Local store managers have no control of defects of furniture. Ordered furniture (~$10k) and it took eight months to receive and only to find them defective. Since then, it has taken FOUR deliveries of defective furniture. Currently, requested that I send them pix of the defective furniture when I have repeatedly informed them pix will not show the defective finishing on the dresser. My clothes catch onto to the dresser causing snags. In addition to this, reimbursed me only $100 for delivery!!!! Can anyone imagine this? I would return the furniture but gave previous set away. Advise, stay away from this company!!!!

After burying all new furniture for two bedrooms, a living room and dining room, spending over $8,000 in merchandise from Ashely's furniture. There were three items that came that had to be rejected. Coffee table set that had scratches and dents, two 4 drawer chests. The coffee table set was easy and rejected, refunded with no problem. We wanted to keep the chests. After 7 attempts to get the issue fixed I have to wait another day for them to pick up the old dresser and refund us. Our time does not matter to Ashely's. I have no plans of buying anything else with them ever. Sadly to say I had one more room to remodel.

John introduced us to the store and then patiently waited in the background until we needed his help

Many great choices at very affordable prices, free delivery. Hannah P. in Gainesville was very helpful, professional, and friendly.

I was looking for a new recliner and since other furniture in my home is Ashley, I went to our local store in Gainesville. After two visits and looking at many chairs, I purchased a Garristown rocker recliner. What I purchased was the shade of light to medium gray color of the upholstery on display in the showroom. I asked my salesman about the color and that was the only color it came in, which was fine with me. When I received the recliner it was a much darker gray almost black. A visitor to my home today confirmed the picture of the recliner in the store is no where near the color of the recliner delivered. (Check pictures). In addition to the color not being what I expected, the delivery men assembled the arms backwards, yes backwards, check pictures. I went back to the Ashley store on the date of delivery 12/15/2022. I requested to speak with the store manager only to be told he was gone for the day. I spoke with a salesman who said he was in charge. I explained my concern of color differences and showed him pictures of the delivered chair in comparison to the showroom chair. He called the manager and was told, “can’t do anything, no returns for buyer’s remorse.” I explained there was no buyers remorse but dissatisfaction on the color and then the armrests being installation backwards. They’re coming in 7 days to fix the armrests but TOO BAD, TOO SAD, about chair color. If I’d wanted an almost black chair, I would have bought one. They’re calling it a “lighting variation” in the showroom versus my home. That is not the case!!!! Word to wise, CAUTION on what your product will be when delivered. They will not change the chair out. This is a formal grievance.

Great customer service. Very friendly staff love the store

Had the best experience with Mr. Courtenay with purchasing our new living room set up! 100% recommend Ashley’s for all your home furniture upgrades.

John at the Gainesville Florida location was wonderful. He helped get our Dads new apartment ready to go. Very helpful and understanding of senior citizens and their needs. He was very informative and patient.

price points and selection

This was our first visit to Ashley Furniture. Prior to this we shopped at two other furniture stores that same day. Upon entering Ashley Furniture, we were warmly greeted by Courtney. He inquired about our need and asked a couple of questions to verify what we were looking for. He then directed us to the appropriate area of the store and let us know that he would be available when we had questions. This information allowed us to leisurely peruse recliners and list several choices needing additional information. Courtney was then available to follow up. We were very comfortable with this shopping experience and readily purchased a nice recliner. We were so impressed with the way Courtney handled our visit, and made it a point to share that information with his boss. Ashley Furniture in Gainesville, Florida is a store we highly recommend and look forward to future visits.

Bought a bed from a very nice and helpful gentleman named Courtenay. He was very professional and made several helpful suggestions. Kudos to him. It's unfortunate that the woman we encountered at the "customer service" counter as we were leaving was so rude (late twenties, heavy-set, long reddish hair). She completely ignored us whilst slapping down documents on the counter that we needed to review and sign. So much for southern hospitality.

John was very helpful.

James helped us and he was great! Very kind, personable and knowledgeable. Great experience!

John was incredibly kind and helpful. The store had a great selection and we were able to find exactly what we wanted. John set up the delivery on a date which worked best for our schedule, got the transaction finished in a timely fashion and we were on our way. It was a very pleasant experience.

They had nice furniture but the prices were marked up. There were so many uneven flooring all over covering power cords.

I wouldn't order online from this place again!!! Their customer service online and on the phone is a complete joke. I couldn't get a firm confirmation on a simple question. I will not waste my time on them.

Tracey went above and beyond helping with our needs. He showed great patience, knowledge and I trusted him with my best interests very quickly. It was hands down the best furniture buying experience I have ever experienced. I will be returning next month to buy for my patio. Shelley McCreA. 10:2/22

This is s is the second time we have bought furniture from them. The salesman both times was extremely helpful and patient. Fantastic selection!

SORRY THIS IS SO LONG.Ok here we go. If anyone out there is looking for furniture do Not go to Ashley Furniture in Butler Plaza Gainesville Fl. My mother-in-law went there 2 weeks ago and bought a very expensive adjustable bed and was told the headboard came with it. It was set to deliver 2 days later and be set up so we took her old bed out. When it arrived the delivery crew 3men were there 8 minutes I have the times on camera. They brought in 2 boxes and leaned them against the wall. Said it wasn’t in their paperwork to assemble it.when they left mother in law wasn’t near the door so she didn’t see their mess. She tried to get ahold of the store to get the bed set up but no one would answer. When Cassie and I got home there was dirt in the house at the door. I have pictures lots of dirt. So I tried calling the store no answer. I called Corporate and they put us off as it was a local issue but they were going to contact the delivery warehouse about the dirt we haven’t heard anything since. I talked to another store and was told when you call the store and they ask you if you want to talk to someone about a purchase press 1 it won’t go through for a new purchase press 2 and it would go straight through. I did, it did, and I explained the situation and the lady said the manager was in a meeting. So I explained that was fine and that I was headed that way to deal with it face to face because we ain’t doing this. The manager called right back and remembered my mom-In-law and said it was supposed to be assembled and he would make it happen. He was talking to Cassie said Said he would get with the warehouse about the dirt we’ve heard nothing about the dirt. The next evening a very nice man came and assembled the bed and couldn’t believe the dirt they left behind. The manager also said the headboards did not come with the beds they were only props. As far as I’m concerned Ashley has 1 good employee and he came and assembled the bed.

Go in store and ask for Walt. He was patient, very attentive, and helped us very well. Delivery was phenomenal, quick, on time, and courteous. In-Store is +5 stars. DO NOT BUY ONLINE. The delivery and experience of my in-store purchase was completely different than my online purchase. First, delivery came earlier than the scheduled time. about 45 minutes early. Dispatch called me to ask where I was... and I was instantly confused. I had talked to customer care and my delivery was scheduled from 930 - 1130am. They arrived around 845am. My items were delivered and left without the plastic being removed. When you sign for a delivery, you are signing stating that you inspected your delivery, it is not defective and what you ordered. After they left... suddenly and without saying they were done... I realized that a piece was missing. I called dispatch and they stated that delivery does not remove the plastic... yet when I ordered in store, they did. I paid nothing extra for that. Dispatch was adamant in repeating that I was "wrong." I called customer service. They put me on hold to talk to dispatch. (?) Customer service agreed with me that they are supposed to remove the plastic and they do not assemble anything. None of my items needed assembly, which is why I didn't pay for it. Customer service did not offer any resolution. They were able to ask dispatch where my 3rd piece was, to be told it would be delivered on the following Saturday. (?) I was not informed of this. I was a real Charlie Foxtrot. Next, I find that I was charged TWICE. Fantastic. DO NOT BUY ONLINE. They charged the Ashley Credit as well as the card I entered. I applied for the credit, but declined it due to the insanely high interest rate. This time, customer service was very rude, interrupting me and saying things like "I can't read your mind." My question was simple. She was not able to understand that I had been charged twice. When she asked for my card number, I told her I didn't have an Ashley card, I didn't choose to use it. She asked me which bank it was from... (?) how would I know? I didn't use the card or have it or have any record of it. That's what I needed to call customer service about.

I purchased a bedroom set from Ashley furniture which was delivered on August 13th. I made the mistake of signing for the furniture before examining it. I am mediately noticed damage to the pieces but the delivery guys were long gone. I called Ashley help center right away and inquired about a return because of the damaged products and poor quality. They told me we had 72 hours to return but had to send a tech out to examine the furniture before moving forward. The tech was not available for two weeks. When he finally came we told him we wanted to return but the warranty department would have to call us. The warranty department said they cannot do returns. We were turned back to the main office who then said they would not allow us to return because we were not in the initial 72 hour window!!!!!!!! They are purposefully giving us a runaround and not allowing us to return damaged poor quality items 🤬 In the pictures you can see where the drawers do not meet up, there is a large gap and they hang out of the dresser. They used the wrong screws for the track on the other dresser and it is falling off. The support structure under the bed does not touch the floor and makes the bed super wiggly. Finally, there is a crack in the wood at the base of the bed.

I purchased a bedroom set from Ashley furniture which was delivered on August 13th. I made the mistake of signing for the furniture before examining it. I am mediately noticed damage to the pieces but the delivery guys were long gone. I called Ashley help center right away and inquired about a return because of the damaged products and poor quality. They told me we had 72 hours to return but had to send a tech out to examine the furniture before moving forward. The tech was not available for two weeks. When he finally came we told him we wanted to return but the warranty department would have to call us. The warranty department said they cannot do returns. We were turned back to the main office who then said they would not allow us to return because we were not in the initial 72 hour window!!!!!!!! They are purposefully giving us a runaround and not allowing us to return damaged poor quality items 🤬 In the pictures you can see where the drawers do not meet up, there is a large gap and they hang out of the dresser. They used the wrong screws for the track on the other dresser and it is falling off. The support structure under the bed does not touch the floor and makes the bed super wiggly. Finally, there is a crack in the wood at the base of the bed.

I purchased a bedroom set from Ashley furniture which was delivered on August 13th. I made the mistake of signing for the furniture before examining it. I am mediately noticed damage to the pieces but the delivery guys were long gone. I called Ashley help center right away and inquired about a return because of the damaged products and poor quality. They told me we had 72 hours to return but had to send a tech out to examine the furniture before moving forward. The tech was not available for two weeks. When he finally came we told him we wanted to return but the warranty department would have to call us. The warranty department said they cannot do returns. We were turned back to the main office who then said they would not allow us to return because we were not in the initial 72 hour window!!!!!!!! They are purposefully giving us a runaround and not allowing us to return damaged poor quality items In the pictures you can see where the drawers do not meet up, there is a large gap and they hang out of the dresser. They used the wrong screws for the track on the other dresser and it is falling off. The support structure under the bed does not touch the floor and makes the bed super wiggly. Finally, there is a crack in the wood at the base of the bed. And yes, Ashley's techs put the furniture together

I needed a specific type of chair for my mom asap, and Tracy at this location was very helpful with making sure I had the options available for chairs in stock. The showroom was very nice, and I called him back to order. The whole process was very simple, and the salesman was very helpful and friendly.

Pretty decent selection of basic furniture that isn't as cheap looking as the competitors in Gainesville... however Gainesville has hardly any competitors for just general furniture stores. They had delivery for my dresser available within just a few days, which is awesome because most places were saying it could be 20 weeks for delivery on any items that weren't immediately available in the store.

Great experience! Friendly, knowledgeable sales person.

EDIT: AND THE STORY KEEPS GETTING WORSE. PART 1: July 25th Ashley Homestores as a corporate whole is a hot mess that will NOT fix the problems they cause. We bought a couch July 4 weekend, and had a delivery originally scheduled for July 18. They called a week in advance, and said they had to delay due to shipping issues; fine, no problem, schedule for July 25th instead. So obviously since this is a workweek, we have to make sure someone is home due to work schedules and class schedules. Requires some finangling, but all good. Ashley requires old furniture be removed before they deliver cause they won’t deal with it, which is fine, so we get rid of our old couch the night of July 24. 9:30 a.m. July 25, the delivery team shows up. We have three parts of furniture in this order. The delivery team said one part of the three would not fit, and refused to try to get the furniture through the door due to concerns regarding potential damage. My fiancee and I can see how to get the couch through the door, so we try to explain how; delivery team refuses due to liability. (We can show with a measuring tape how to do so). Fine. We ask they drop off the pieces that fit and leave the piece that doesn’t fit on the sidewalk as a threshold delivery. This is a normal type of delivery Ashley OFFERS, we just paid extra for premium. Delivery team refused and drove off with the entire delivery, so NO pieces get delivered. We call customer support to reschedule and explain that, while we appreciate the delivery team’s caution and understand why they wouldnt want to be responsible, but can we change to a threshhold delivery instead so they just drop the item off on the sidewalk and we can handle getting it in? So, you know, THE EXACT REQUEST WE MADE OF THE DELIVERY TEAM. The first customer service person I spoke to was WONDERFUL; she agreed, swapped us to a threshhold delivery, and said we’d be refunded the $200 premium delivery charge. She also confirms that if we’re wrong and can’t get the order through ourselves, we can still return the piece. Thank god. Then she transfers us to someone for scheduling. Scheduling is where this process gets agonizing. It’s like pulling teeth. The first call takes over an hour; theyre refusing to just bring the couch that was JUST HERE back, and insist we need to change entire days. They try offering weekdays; those are workdays, we cannot reschedule AGAIN for a workday. All of the work days they offer do not have a workable time for us due to conflicting work schedules. They try calling the delivery team to get them back out, claim they can’t reach them, and offer Sunday — so, a whole week with no couch due to their “have furniture removed before we geg there” policy. Sunday also means we have to cancel out of town plans. We’re stuck accepting. I try calling one more time to reiterate, AGAIN, that its Ashley Homestore who CAUSED this problem, you ALREADY HAD THE COUCH HERE, please just drop it on our sidewalk and leave it here. They refuse due to “process.” “Process” is a TERRIBLE reason to not fix a problem you caused. YOU control the process in this scenario, so update it to accommodate your issues. So now our entire delivery is two weeks late instead of just one, we’re stuck with the inconvenience of no couch for an entire week AND the inconvenience of cancelling travel plans (we need the couch before a graduation party we’re hosting; so calling out of work or cancelling travel plans IS the only other option), and Ashley Homestore could not care less about fixing it. Awful store, don’t recommend dealing with them. PART 2: July 30 And apparently, the terrible customer service just keeps getting worse. Your store has now explicitly informed me your team has LIED. You can check your phone records to hear that somehow your customer service team’s best excuse is to explicitly call your company a liar. We had a shitshow of a delivery attempt on Monday. After accepting rescheduling for tomorrow, Sunday, July 31, both the CORPORATE TEAM and the IN-STORE team confirmed we had a delivery scheduled for July 31. I called today to ask when our delivery window for tomorrow is. Somehow, your company decided to NOT SCHEDULE THE DELIVERY FOR TOMORROW AS PROMISED. And, to top it all off, you somehow sold the ottoman we already bought and had scheduled for delivery, so now you're claiming it is "out of stock." So somehow you just decided you don't have to deliver when promised, that you didn't have to WARN ME (I had to cancel TRAVEL PLANS based on your team lying???) and that you could just SELL THE ITEM I'VE ALREADY BOUGHT. I can understand if your company made a mistake. I just want your company to OWN UP TO YOUR MISTAKE AND FIX IT. At minimum, you need to deliver the part of the couch that is in stock by the agreed upon date, July 31st. Your team is insisting that you cannot complete a partial delivery due to policy. That's a lie; you CAN you're just REFUSING TO. You made an arbitrary rule that you won't make partial deliveries; you don't get to hide behind it as an excuse to not deliver when that's what's REQUIRED to fix YOUR MISTAKE. Your corporate team is unhelpful. The in-store team reached out to the corporate team to assist and provided me a case number. Now your corporate team has explicitly informed me that "the in-store team is lying and there's no case number" and the "person who promised a delivery scheduled on July 31 lied too." How do you care so little about customer service that your corporate team's best answer is "well our employees openly lied to you and we don't care and we won't fix it." The corporate team member accusing people of lying is accurate, at least. SOMEONE at Ashley Homestores is. Fix. Your. Problems.

My sister paid in full (3,000) for a table and chairs. They gave her an expected day for delivery, then they cancelled and gave her another day when they brought her a used table and the wrong chairs. She called and they returned her delivery fees and gave her another delivery day 6 days away, which was today, when they brought her the chairs and NO TABLE. She is now on her way to get a full refund. Definitely would not buy from them ever again!

The purchase was great, fairly quick and the service was great. That was when the problems began. We made our purchase on the 28th of May, and was told our purchase would be in on 6/26 and delivered a couple of days later. When we tried to call, we got nowhere. The automated phone line could not find our purchase either by order number or phone number. I tried going online and it also could not find my purchase. I finally got to talk to a person by calling the store to make a purchase on July 1. The girl said our purchase was in the warehouse and would be delivered on the 7th at the earliest. To say the least I am not happy about this. If I had known the after sales service was going to be this bad, I would not have made my purchase at Ashley.

Jordan my sales associate was phenomenal! I walked into the store, told him what I was looking for and my budget and he was able to help me find the perfect furniture for my new place! Definitely will be going back if/when I need to get additional pieces.

Looked at furniture..

Very attentive without being overly pushy. Hannah was absolutely wonderful. Plenty of furniture to choose from & the touch screens in store made it even easier. Looking forward to our dream couch being delivered next week!

If you want to wait for forever for your furniture and be told a thousand different excuses for why it's late, then this is your place!!! when I say late, I don't mean weeks, I don't mean even a month, try 6 months late and we still can't be given a for sure time or date for when our furniture will arrive. This is so sad!!! The management at this location told me they can't even get ahold of the regional or district manager by phone, they told me " we do everything by microsoft teams and email". I've been given the run around for literally almost 6 months as of now, still another 2 months until my furniture arrives. I was told it would be here in march.....not September. literally buy your furniture anywhere else, I will in the future. lesson learned, now I'll be lucky to ever see my stuff.

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Rod, our sales associate was amazing. He provided excellent service. I picked a beautiful living room set. It was delivered and I tried to love it for 2 days, but I could not get comfortable. I returned to the store and Rod said I should try to find something that would better suit my needs. I sat on every piece of living room furniture in the store. I finally settled on a set that was nothing like I thought I wanted, not as beautiful as the first set, but so very comfortable. Rod facilitated the return of the first set and the delivery of the new set. We liked the new couch and recliner so much, we bought 2 more recliners to complete the room. If you have the chance to work with Rod, you will not be disappointed.

John was fantastic and helpful! He was attentive, but allowed us to browse. He worked with us to find the perfect items for our home. I would have given 5 stars, but I have not been pleased with the shipping and customer service over the phone.. and it is the full review of the entire experience. The store and the final delivery. It has not been as smooth as an experience on the delivery side…

Great experience. Jordan was very professional, knowledgeable and helpful.

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If I could give them a Zero I would. We ordered a $1,900 couch, and was told after purchace that we could not pick it up in the store. Since we do not live in Gainesville, we had to wait a month to get the sofa delivered. My wife had to take a day off without pay to recieve the sofa. The truck arrived on Saturday around 11:15 on Saturday, and they had loaded the sofa in the back of the truck, so the driver asked if he could make one stop to unload some of the furniture which was most of the load, he stated "it would take about 2 hours". At 2 PM I looked on there website for tracking and it stated that it had been delivered. I then called corpotate, was on hold for an hour and they hung up. At 5 PM corporate called me and asked if it was OK to send it the next day before 2? I said it was. The online tracking stated that is was on the way at 10 AM and sould be there by 2: at 2:05 started a text message with corporate and they said that it sould be there by 4, and to be patient. At 4, I called the store in which I bought the sofa from, they said in the computer that it is on the way, but they would call to confirm. At 4:30 I called the store back, after being on hold for 15 mintues, they stated that it was never on the Truck to begin with. So i waisted 2 entiire days waiting for something that they should have the otion to pick up at the store. I then asked for my money back. I do not know if I will get it or not, but i never recieved the sofa. I realize that Ashley does not care about there customer after the sale is made.

Shout out Jordan for the hook up in the sofa. Appreciate you. Go see see him