Ashley HomeStore Gainesville, FL 32608

Terrible service, they schedule a day for partial delivery without consent on the customer side, but it was only a partial delivery. Full delivery would be an additional 5 months from when they said the products would be delivered. Called customer service numerous times and they kept dropping the call, hanging up. Can't get a manager on the phone to discuss. Pretty nice service right? Take your money upfront and lack any concern for customers afterward.

I recommend my man tracy/pops

My salesperson was informative and didn’t try to up sell me. He was professional. I was please with seeing multiple mattress choices on the showroom floor. felt safe in the showroom during this a Covid period. I couldn’t ask for any better service.

Great customer service.

Shantie at Ashley’s went above and beyond my expectations. I was extremely indecisive and she was patient, knowledgeable, and kind. Will definitely return to her for my next purchase! 10/10.

I was there a few days ago with my wife. Store is ran very well. I believe I had Ellie helping us. She made the whole experience fun and quick. Definitely coming straight here next time I need new furniture. - JZM

I had the pleasure of working with Ellie Worthington last Saturday and I couldn’t be more thrilled!!! Ellie has such a great eye for detail and helped me design my DREAM bedroom!! I could hardly put into words what I wanted and by the time we were done I had a bedroom that’s Pinterest worthy! Not to mention my new Tempurpedic she custom fitted me to is the best sleep of my life!! Hello quarantine, I’m never leaving my bedroom again!! Can’t recommend Ellie enough!!

Ellie is the best! Very helpful and efficient

Came in and saw Ellie. Excellent service. The best buying experience I've ever had. 10/10 would come again.

If your want to purchase something from Ashley please don’t go to any other Ashley furniture come to the Gainesville store and go see Ellie she is the best sales person I ever met and is so sweet smart and knows the ends and outs of the company. I’ve been dealing with the Ocala store and I’ve had a terrible experience but she has been working with me and trying to fix my problem that I have because of the mistake Ocala has made. I will never deal with Ashley furniture unless it’s the one in Gainesville and it has to be Ellie I’m working with me if not I will not be a Ashley customer if it wasn’t for her so please go see her if you need anything for your house she will make it possible

In store service is good but call in and delivery service is like sooo bad. Purchased an entry table and after waiting and calling and no answer. I finally had to go to the store and was told I would get it is 2 weeks. By this time I had been waiting for 2 months for the table. After waiting the additional two weeks and nothing. I had to go to the store AGAIN because no one picks up when you call they just leave you waiting on the line. Then they said I would get it in 2 more weeks. Sooo for an entry table it took 3 months of goin to the store and waiting. Once you buy its like they got you and your not important. Now I purchased a bed which was going to take 2 weeks. Guess what??! I’m into a month now waiting. They called to reschedule to deliver today. So here I am home waiting and nothing so after calling multiple numbers finally I get in touch with a life form and was told it’s going to now be delivered in 3 weeks. I asked when were they planning on let me know so I would not be here sitting waiting for a bed that was never gonna arrive today?? So now we are looking at 2 months. This seems to be typical of Ashley. They never meet their delivery dates and customer service call in is like calling to cancel your Direct TV subscription, they leave you on the phone until you get tired and hang up.

They have wonderful furniture and the managers and salesman treat you very good, BUT once you buy it is the worst customer service experience I have received. Not once has their delivery department been on time. I first bought a set a decorative items. We where supposed to get them in 2 weeks. It took 1-1/2 months after going to the store and asking because they would not answer the phone and leave you on hold till you got tired of waiting. When we finally received the product several items were broken. Called to get this addressed and again no one picked up and had to once again go to the store. They did a claim on it and said someone would call to pick it up at my house. 1 month later and I was still waiting. Called and guess what, had to again go to the store and spoke to the manager. They gave me a new set there. This took a little over 2 months. If I would not have gone to the store I would still be waiting. Read the next review for the other issues.

Loved my experience with this store! Tevin was so helpful and made the process of buying my new furniture way too easy. The next time I need furniture I’m going to see Tevin at Ashley’s! 😁

Tevin is a great sales associate and had a wonderful personality!

Tevin is a great dude, easy to talk to and makes the buying process more bearable, connects with customers on a personal level, making it super easy to make a purchase and time fly by... 10/10 customer service!

Tevin is a great sales associate he had a great personality and he gets the job done !

Michelle, Alex, and Bridget made a ridiculous corporate screw up much more pleasant. Good people working there 👍

Tevin, Andrew and Roderick were my best friends today. My desk broke a leg while moving it today so I needed one fast!! Tevin sold me a floor model discontinued desk super fast. Then he, Andrew and Roderick took it apart and got it in my car. Super friendly, super fast and a gorgeous desk on the cheap. Thanks, Ashley!!

Rod was exceptional. This store has everything your looking for. Great people and atmosphere

Their inventory is great but their customer service is terrible and they dont like to honor their in store 1 year warranty they just give you the run around and say corporate has the last say but can never get ahold of them to speak with corporate. i would recommend buying from someone else