Ashley HomeStore Gainesville, FL

Ashley HomeStore Gainesville, FL


About the store

At the Ashley HomeStore in Gainesville, Florida, we know that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. We are thrilled to provide a stylish furniture and home decor selection at a great value, all with fast delivery. You can find us in the same plaza as Dick's Sporting Goods, Longhorn Steakhouse and Olive Garden. And for those of you on a tight schedule, the best time to avoid the crowd is between 10:00 A.M. and 12:00 P.M. We have been your favorite Gainesville, FL furniture and mattress store since 2016, and our experienced Store Manager, Larry Lamb, has built a dedicated team committed to being your trusted home furniture advisors. Our expert staff prides themselves on their quality product selection and extensive knowledge of mattresses, living room, bedroom, dining room and youth furniture. We are dedicated to serving our local community through our charitable work with the Hope to Dream Foundation and the Boys and Girls Club. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
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(398 reviews)
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Worst customer service item came in damaged now week later still do not have replacement item. 2nd item Scheduled for 7pm they changed my item to deliver between 11 and 3 .... Do not buy from these worst customer support!!!!

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Clean store. Very friendly and helpful staff that gave us plenty of time to peruse without 'nagging' us. Excellent, modern selection of furniture for all rooms.

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Absolutely loved my first experience there and wouldn't be the last. Jhon, Nik and Amanda all did such an amazing job. Their service is just beyond and if you ever go make sure these 3 are there because the will help you with every question and anything you need to know. Definitely need a raise for all 3! keep it guys!

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Beautiful modern furniture at reasonable prices, hard to find these days. Check out their website or come to their showroom and prepare to be amazed.

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Their furniture is OK, but their service is the worst of all stores in America!!! Not one of the worst, but THE WORST ever!!! Ashley has no service capacity at all! Once you get it, you live with it! We bought a coffee table and end table. When they delivered, I have filed a tech request because there were scratches. I went to the store at least five time. Every time they told me they have filed the request, and somebody from their corporate will call me in 48, once they said in 72 hours. However, nobody had called me. It's been over a month since I filed the claim. One time, they said they could give me their corp. phone number if I didn't hear from them in 72 hours, but not when I visited them due to company policy. I called to get the phone number 72 hours later, yet, I was told their policy do not allow them to give me their corp phone number. How can their policy change within 3 days? I think the staff just made it up!!! I also found the coffee table has manufacture defect since the lift top does not close well on one corner. I filed that defect two weeks ago, yet still, nobody had contacted me. You can see clearly, Ashley has no service capacity at all! Once you buy it, you live with it! Half of my furniture was bought from Ashley, however, every piece of furniture has a terrible story behind!!! I will never buy from Ashley again!!!

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This is the worst customer service I have ever received. I bought an ivory couch with premium delivery. The couch arrived way past the window of delivery, which I was okay with because I understand things happen. But then, my couch arrives with black grease marks ALL OVER the WHITE couch. I have called Ashley multiple times and was told they would "call me back." I haven't received ANY calls back. I even called customer service and all they did was email the store I was complaining about. I will never buy from Ashley again after this experience!

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This is the worst customer service I have ever received. I bought an ivory couch with premium delivery. The couch arrived way past the window of delivery, which I was okay with because I understand things happen. But then, my couch arrives with black grease marks ALL OVER the WHITE couch. I have called Ashley multiple times and was told they would "call me back." I haven't received ANY calls back. I even called customer service and all they did was email the store I was complaining about. I will never buy from Ashley again after this experience!

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Horrible delivery and poor customer service. Prices are way too high.

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The customer service experience and delivery of furniture has been horrible. I ordered a tv stand and coffee table. The tv stand was delivered without shelves and a missing bottom support. I have had contact with multiple people at the store including the store manager Matt with zero help. They don’t follow up. I have had to call at least 6 times to get a status update on them fixing the furniture and they do not respond. I am hoping to return the furniture. I would not rely on their customer service promises. I would give 0/5 if I could.

Star

Prices weren’t even that good. I spent a lot of money there and ordered everything on july 22nd. It’s now August 9th, they’ve come to my house three times to “deliver” but actually just don’t have anything i ordered and tell me it’s back ordered. Horrible business.

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I had a phenomenal experience buying furniture today. I walked in expecting to drop a check but two outstanding gentlemen, Tracy and Gavin, relieved me of this worrie by hooking me up with a great deal. 35% of a 1000$ dollar order to be percise. Ashley's has great salt of the earth people that are just looking to sell furniture at a incredibly reasonable price. No salesman just people that know good furniture!

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Totally dissatisfied at the customer service, or lack of. Had a delivery gone wrong and was told I would get a credit. It has taken 3 phone calls with promises of a return phone call each time and still no resolution. Yesterday I was promised a phone call by 6pm and still nothing. You won’t be getting my return business.

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Do not purchase from them, if your order is perfect your good, if not they will not work with you....RUN.......our bed platform was delivered damaged not biggie it happens, next deliver date was set but no one showed it, reason, they say no one was home but then they said they showed no delivery date. Call the store to see if they could help, they set the deliver date for what we needed but call back and said they cant do it at that time....YOUR MISTAKE SHOULD NOT BY OUR PROBLEM.

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We will never purchase for them again. And if your smart you will go anywhere but here.

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My Wife and I went in there today on 8/22/2019 and because we're Black none of the sales associates even greeted us when we walk through the door,nor did they offer any assistance or help ! It would have been nice if someone would have said anything or even asked if we needed help ,but no one never came do not go to Ashley store looking to be anything because no will not help you !

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People are nice. I just hate shopping.

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They delivered our $800 tv stand broken. I think the delivery guys dropped it outside but I didn’t see it. They left without telling us about the broken shelf and I’m still trying, weeks later, to get the thing fixed. They put me on hold for about a half hour at the main number and now are telling me it will be 4 weeks before a technician can come out. We waited a month to get our furniture and two weeks to get the parts and then now another month to get the technician out here. They never offered any kind of discount. I like the couch and desk we got, and the entertainment center will be ok once they finally fix it but we won’t be shopping at Ashley furniture anymore after this.

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