Ashley | Gainesville, FL 32608

This is s is the second time we have bought furniture from them. The salesman both times was extremely helpful and patient. Fantastic selection!

SORRY THIS IS SO LONG.Ok here we go. If anyone out there is looking for furniture do Not go to Ashley Furniture in Butler Plaza Gainesville Fl. My mother-in-law went there 2 weeks ago and bought a very expensive adjustable bed and was told the headboard came with it. It was set to deliver 2 days later and be set up so we took her old bed out. When it arrived the delivery crew 3men were there 8 minutes I have the times on camera. They brought in 2 boxes and leaned them against the wall. Said it wasn’t in their paperwork to assemble it.when they left mother in law wasn’t near the door so she didn’t see their mess. She tried to get ahold of the store to get the bed set up but no one would answer. When Cassie and I got home there was dirt in the house at the door. I have pictures lots of dirt. So I tried calling the store no answer. I called Corporate and they put us off as it was a local issue but they were going to contact the delivery warehouse about the dirt we haven’t heard anything since. I talked to another store and was told when you call the store and they ask you if you want to talk to someone about a purchase press 1 it won’t go through for a new purchase press 2 and it would go straight through. I did, it did, and I explained the situation and the lady said the manager was in a meeting. So I explained that was fine and that I was headed that way to deal with it face to face because we ain’t doing this. The manager called right back and remembered my mom-In-law and said it was supposed to be assembled and he would make it happen. He was talking to Cassie said Said he would get with the warehouse about the dirt we’ve heard nothing about the dirt. The next evening a very nice man came and assembled the bed and couldn’t believe the dirt they left behind. The manager also said the headboards did not come with the beds they were only props. As far as I’m concerned Ashley has 1 good employee and he came and assembled the bed.

Go in store and ask for Walt. He was patient, very attentive, and helped us very well. Delivery was phenomenal, quick, on time, and courteous. In-Store is +5 stars. DO NOT BUY ONLINE. The delivery and experience of my in-store purchase was completely different than my online purchase. First, delivery came earlier than the scheduled time. about 45 minutes early. Dispatch called me to ask where I was... and I was instantly confused. I had talked to customer care and my delivery was scheduled from 930 - 1130am. They arrived around 845am. My items were delivered and left without the plastic being removed. When you sign for a delivery, you are signing stating that you inspected your delivery, it is not defective and what you ordered. After they left... suddenly and without saying they were done... I realized that a piece was missing. I called dispatch and they stated that delivery does not remove the plastic... yet when I ordered in store, they did. I paid nothing extra for that. Dispatch was adamant in repeating that I was "wrong." I called customer service. They put me on hold to talk to dispatch. (?) Customer service agreed with me that they are supposed to remove the plastic and they do not assemble anything. None of my items needed assembly, which is why I didn't pay for it. Customer service did not offer any resolution. They were able to ask dispatch where my 3rd piece was, to be told it would be delivered on the following Saturday. (?) I was not informed of this. I was a real Charlie Foxtrot. Next, I find that I was charged TWICE. Fantastic. DO NOT BUY ONLINE. They charged the Ashley Credit as well as the card I entered. I applied for the credit, but declined it due to the insanely high interest rate. This time, customer service was very rude, interrupting me and saying things like "I can't read your mind." My question was simple. She was not able to understand that I had been charged twice. When she asked for my card number, I told her I didn't have an Ashley card, I didn't choose to use it. She asked me which bank it was from... (?) how would I know? I didn't use the card or have it or have any record of it. That's what I needed to call customer service about.

I purchased a bedroom set from Ashley furniture which was delivered on August 13th. I made the mistake of signing for the furniture before examining it. I am mediately noticed damage to the pieces but the delivery guys were long gone. I called Ashley help center right away and inquired about a return because of the damaged products and poor quality. They told me we had 72 hours to return but had to send a tech out to examine the furniture before moving forward. The tech was not available for two weeks. When he finally came we told him we wanted to return but the warranty department would have to call us. The warranty department said they cannot do returns. We were turned back to the main office who then said they would not allow us to return because we were not in the initial 72 hour window!!!!!!!! They are purposefully giving us a runaround and not allowing us to return damaged poor quality items 🤬 In the pictures you can see where the drawers do not meet up, there is a large gap and they hang out of the dresser. They used the wrong screws for the track on the other dresser and it is falling off. The support structure under the bed does not touch the floor and makes the bed super wiggly. Finally, there is a crack in the wood at the base of the bed.

I purchased a bedroom set from Ashley furniture which was delivered on August 13th. I made the mistake of signing for the furniture before examining it. I am mediately noticed damage to the pieces but the delivery guys were long gone. I called Ashley help center right away and inquired about a return because of the damaged products and poor quality. They told me we had 72 hours to return but had to send a tech out to examine the furniture before moving forward. The tech was not available for two weeks. When he finally came we told him we wanted to return but the warranty department would have to call us. The warranty department said they cannot do returns. We were turned back to the main office who then said they would not allow us to return because we were not in the initial 72 hour window!!!!!!!! They are purposefully giving us a runaround and not allowing us to return damaged poor quality items 🤬 In the pictures you can see where the drawers do not meet up, there is a large gap and they hang out of the dresser. They used the wrong screws for the track on the other dresser and it is falling off. The support structure under the bed does not touch the floor and makes the bed super wiggly. Finally, there is a crack in the wood at the base of the bed.