Ashley HomeStore Gainesville, FL 32608

Ashley brand furniture is made to last

I was very disappointed with my shopping experience there , Tell Courtney " NO MON I AM NOT YOUR CUSTOMER " he was very shady and misleading and when i went back to get another salesperson he bullied his way towards me , ended up shopping elsewhere

Employees are knowledgeable but the only price matching they supposedly do is with companies that do not carry any of their items. It's very misleading and just not very good.

Sarah was great when we were in the store. Very helpful and is a great listener. Very attentive until they get your momey. I will be going back....that was from 8 months ago. I tried to like this company but like so many their customer service is need of an overhaul. Still waiting on a $300 credit to my account from 8 months ago. Called the store multiple times about this. Each time they said that it would show up on my bill as a credit the following month. Nice furniture but no where near nice enough to go through the headache. Next time i will just go somewhere else.

I agree with the other people if I could give 0 stars I would. These people don't even know what proper customer service sounds or looks like. I will never buy one piece of furniture or accessories from this location ever again The sales manager and office manager are terrible people Basically laughing at you when you present them with a concern

My daughter found all the staff very helpful, the finance dept was also very good helping out a new college graduate

The customer service was not that great. I was given erroneous information Just to get me in the store. Poor sales tactic

The customer service at Ashley’s Furniture in Gainesville was such an amazing experience. I walked into the store and was immediately greeted by sales Representative Courtney. What made my experience so stellar is that Courtney didn’t rush me into making a purchase. I told him what my budget was and he made every effort to help me stay in my personal range. He even showed me items that would help protect my purchase. If you want a great shopping experience at Ashley’s make sure to ask for Courtney! Oh I almost forgot Courtney took the extra mile and called me the day of delivery to ensure everything arrived and to confirm I was happy with my purchase.

Pobre calidad en su mercancía y la poca atención y diligencia en resolver el problema que se expuso en el servicio al cliente,,,,,,,,,, El vendedor , Sr.Echevarria fue Exelente muy amable ,atento ,Cortez y respetuoso ,,,, tiene un 10

Always great service and beautiful selection to pick from.

Update: I called today and spoke with Michelle and also the sales manager they were able to work everything out for me. And apologize for the inconvenience I received previously. I’ve been calling for over six months for a copy of my receipt, so I could file a claim for my warranty on my sofa.I always get told I’m going to get a call back ( or email with the with the document) and never do. I spent good money for my furniture as well for the warranty. It has been well over six months and I still have not been able to get a copy of my receipt.

Thankfully left to look around without a salesperson following me. They have a nice sale running now but prices are cheaper on the website. Unfortunately all the styles and colors look the same right now.

Poor customer service, No attention to detail And a lack of consideration for the customer and their convenience. They forgot pieces to my couch and they make it difficult to rectify a mistake that they made. Disappointing and would not recommend.

If I could give zero stars I would, they neglected to bring all the pieces of our sectional upon delivery and now we are getting every excuse in the book as to why we can’t receive our missing piece of furniture expeditiously. This was a mistake made in their end and as the customer hoops should be jumped through to make sure our experience is a nice one, you had no problem receiving our payment so why is there still an issue and we have to still wait in our couch it had been weeks. Poor customer service, poor customer appreciation, poor customer excuse for a business establishment.

Mike and Rod were very helpful with helping us select the perfect furniture for our new home. Excellent customer service!

we ordered over 3 mo's ago and the glass had issues. They said would immediately order new one, drop the ball 2 times. Sunday we walk in , oh we have 2 out back, but cant exchange until we bring ours in. So Wed I bring in ( down from dinning room ceiling). The 2 replacements have termite damage on wood base.....can poke finger thru. Then to order new one , which took 6 weeks on the first order....I'm supposed to leave my light till new one shows up......ummmm NO! They were rude and condescending. So of course I call my husband and he by know is not cool about it. They could careless......will never do business again!

I read the poor reviews of this company before I purchased a living room suit from them. I spoke with the salesman Michael and voiced my concerns about all the negative reviews on delivery. He assured me they have new management in place and they no longer had issues with deliveries. I believed him and paid cash for my purchase. I was told at the time, after paying a $250.00 delivery fee that my furniture would be delivered In 3 weeks. I was assured I would receive a call 2 days prior to my delivery. Well needless to say I didn’t. I called Michael and he told me that a piece of the furniture was broken and they would deliver it the following day. I then received a text from Ashley that they could not deliver it Sunday it would be Tuesday. Monday came and no call of course so I called the store again and was told by the rude receptionist that I was not set up for Tuesday I was set up for the following Friday. When I asked why she said the furniture was on back order. I paid cash for my purchase and told her I wanted to cancel and wanted my money back. She said well if you paid cash you will have to wait 3 weeks to get your money back from my home office. I said put the request in and she said ok and hung up. I am beyond mad and frustrated. PLEASE READ THESE REVIEWS. EVERYTHING THAT WAS WRITTEN IS TRUE. The management of this store is horrendous!