Ashley HomeStore Gainesville, FL 32608

I so upset and disappointed with the service I receive from Ashley. They fail to produce what they promise and does not reach out to customers when there is an issue. I purchase a bunk bed and mattresses, my sales rep didn’t understand the packaging and he promise I would receive the bed separately. (one bed packaging per box) However, the first delivery the guy told me that’s not how it’s package. I try to understand and move on. a month later I got the second part of the shipment, product is damage. “can you believe that” they did not call or send an email about this I had to call them to find out what’s going on.. 2 weeks later they deliver the other part this time in good condition. The guy told me he is not setting it up, just delivery. This after i was told they would set the bed up and if I don’t like it i should send it back with the truck. Even though the previous delivery guys all came to set up but this guy said his information said drop off only.. Now, setting up the bed one screw was the wrong size. I am driving all over searching for this screw with no luck. I am so upset it ruin my whole day. I tell you I will never go through this hassle again I will start shopping elsewhere. This is not the first time I have an awful experience with Ashley not going to do that again.

Rod hooked us up with our new couch today. He worked with us to get the couch plus a protection plan for a price we could afford. Also, on our way out, we saw Rod and Alex (another polite associate we met) helping load some furniture on to a customer’s trailer in the rain. Definitely recommend this location. Ask for Rod, he’s great.

Tracy was an excellent salesman. He was able to help us find exactly what we were looking for at a great price. Would certainly return for future purchases.

Best furniture in town👍👍

Nikolaus helped us find exactly what we needed. He was extremely helpful and thorough through the whole buying experience and answered all of the questions we had. The location was clean and inviting with a large assortment of furniture. I would recommend this store to anyone looking to buy furniture.

They have some nice furniture at good prices and even found a couch we liked. There was only one other customer in the store yet we walked past at least 8 employees, 2 buried in their phones, without any greetings let alone an offer to help us. As such we left the store to ponder the deal and ended up buying the exact same couch (at a lower price) at a different store the next day that was more intent on bringing in business.

(Translated by Google) Good options (Original) Buenas opciones

Honestly had an awful experience. I have ordered from Ashley before but when it came to the Gainesville location I was disappointed. We met with a sales person, he told us the day and time to come in. Only for that sales person to call me an hour before and had to leave. We were instructed that the manager would be taking over. He was the least professional manager I have ever dealt with. Once we finally got to the ordering of furniture we were told it would be 1 week, that turned into 2 and that turned into longer. Once we got our delivery date and furniture delivered, we didn’t even get everything we ordered. I tried to call the local store and was on hold for over 45 min before leaving a voice mail. I’m sad to say Ashley has lost a long time customer.

Honestly had an awful experience. I have ordered from Ashley before but when it came to the Gainesville location I was disappointed. We met with a sales person, he told us the day and time to come in. Only for that sales person to call me an hour before and had to leave. We were instructed that the manager would be taking over. He was the least professional manager I have ever dealt with. Once we finally got to the ordering of furniture we were told it would be 1 week, that turned into 2 and that turned into longer. Once we got our delivery date and furniture delivered, we didn’t even get everything we ordered. I tried to call the local store and was on hold for over 45 min before leaving a voice mail. I’m sad to say Ashley has lost a long time customer.

Tracy Moreland was courteous and patient as we tried out different sofas and loveseats. He answered all questions to our satisfaction and never pressured us. It made for a very pleasant shopping experience and we were able to find the perfect love seat and sofa for us.

Great customer service! And I had a great experience with Courtney, the sales agent. I love love love the new sectional that I ordered. The only downside is that I won’t get it until July 27th, that’s in 6 weeks. Other than that I have no complaints

After going from store after store we really liked an Ashley mattress that they had for $499! It was perfect for us! The gentlemen who helped us was respectful but had informed us they messed up and have misadvertised the mattress we wanted to buy and it would not be the price advertised. After 30 minutes of waiting on the managers response, we were told the total would come out to $549 before tax and they could not do the $499 price that it was advertised as. I told the gentleman helping us that I had a 10% discount and would like to use that as well. We then wanted to look for a storage bed but they did not have any that was the quality we want since we do have two dogs and need something sturdy to last. While this was happening, the gentleman helping us was assisting another customer so we had to wait another 30 minutes just to pay for the mattress. Once all was said and done we were there for almost 3 hours and were starving and ready to get out of there to grab a bite to eat. Shame on us because the 10% wasn't applied. But we decided to let it go as well as we did with the misadvertised price. 2 weeks later the bed is delivered to our house and the bottom has multiple rips and the corner has a huge rip. This I just was not ok with especially since it's on the corner where the sheets are going and will in time get worse and worse. We immediately called to put a claim in the same day and had to send pictures in and were told we would be contacted within 24-48 hours. No one contacted us. We tried calling the person who was taking care of the claim, no response, no call backs to our voicemails. We put another claim in in hopes that someone would get back to us. Next day, we call and can't get a representative on the phone so over the days we just keep calling until we get someone on the phone who can help. Come to find out the original person who was supposed to attach the pictures to the claim never did and no one contacted us. At this point it has been a week since the mattress was delivered and the issue still wasn't resolved so I mentioned the misadvertised price and not getting the 10% discount and was told to tell the return guys who still haven't called us. The store is no help, they say there is nothing they can do and to go through customer service line, the one that will not return phone calls. I just don't understand how the customer service is so horrible for such huge company. I am STILL CURRENTLY on hold at the gainesville store for 56 minutes because i either get hung up on with the customer service number or they just simple never return a phone call. If I had known it would have been this much of a hassle for a mattress I definitely would've spent the extra money finding something elsewhere with better service. Shop here with caution

SHOP HERE WITH CAUTION! CUSTOMER SERVICE 0/10 I spent memorial day weekend mattress shopping for a new king bed. After going from store after store we really liked an Ashley mattress that they had for $499! It was perfect for us! The gentlemen who helped us was respectful but had informed us they messed up and have misadvertised the mattress we wanted to buy and it would not be the price advertised. He understood and probably saw the panic on my face as we are both students and do have a limited budget so he offered to ask his manager if since it was advertised at this price they could give it to us at this price. After 30 minutes of waiting on the managers response, we were told the total would come out to $549 before tax and they could not do the $499 price that it was advertised as. I told the gentleman helping us that I had a 10% discount and would like to use that as well. We then wanted to look for a storage bed but they did not have any that was the quality we want since we do have two dogs and need something sturdy to last. While this was happening, the gentleman helping us was assisting another customer so we had to wait another 30 minutes just to pay for the mattress. Once all was said and done we were there for almost 3 hours and were starving and ready to get out of there to grab a bite to eat. Shame on us because the 10% wasn't applied. But we decided to let it go as well as we did with the misadvertised price. 2 weeks later the bed is delivered to our house and the bottom has multiple rips and the corner has a huge rip. This I just was not ok with especially since it's on the corner where the sheets are going and will in time get worse and worse. We immediately called to put a claim in the same day and had to send pictures in and were told we would be contacted within 24-48 hours. No one contacted us. We tried calling the person who was taking care of the claim, no response, no call backs to our voicemails. We put another claim in in hopes that someone would get back to us. Next day, we call and can't get a representative on the phone so over the days we just keep calling until we get someone on the phone who can help. Come to find out the original person who was supposed to attach the pictures to the claim never did and no one contacted us. At this point it has been a week since the mattress was delivered and the issue still wasn't resolved so I mentioned the misadvertised price and not getting the 10% discount and was told to tell the return guys who still haven't called us. The store is no help, they say there is nothing they can do and to go through customer service line, the one that will not return phone calls. If I had known it would have been this much of a hassle for a mattress I definitely would've spent the extra money finding something elsewhere with better service. Shop here with caution.

No Sir , I am not your Customer Mon .

Ashley brand furniture is made to last

I was very disappointed with my shopping experience there , Tell Courtney " NO MON I AM NOT YOUR CUSTOMER " he was very shady and misleading and when i went back to get another salesperson he bullied his way towards me , ended up shopping elsewhere

No Mon ! I am not your customer , what a shady Character Courtney is

Employees are knowledgeable but the only price matching they supposedly do is with companies that do not carry any of their items. It's very misleading and just not very good.

Sarah was great when we were in the store. Very helpful and is a great listener. Very attentive until they get your momey. I will be going back....that was from 8 months ago. I tried to like this company but like so many their customer service is need of an overhaul. Still waiting on a $300 credit to my account from 8 months ago. Called the store multiple times about this. Each time they said that it would show up on my bill as a credit the following month. Nice furniture but no where near nice enough to go through the headache. Next time i will just go somewhere else.