Ashley HomeStore Gainesville, FL

Great selection and good prices. Our only issue is the obviously sharky sales people. Don't get me wrong, I know you're working for that commission but don't make it awkward for the customer, especially when 2 sales people are fighting to get the sale. No thanks.

I went to store to buy Patio set, over half the sets they had listed online and showing on the cards in store were discontinued. The prices were listed wrong. None of the original set I wanted I could not order. I had to wing it a bit a pick what they had and hope it all fit. The sales person said don't worry we will bring all the pieces out and just keep what you want and we will take back the rest. We placed the order. I called the sales guy person to cancel 1 item. I did not have room. They refused to cancel the one item. I put on delivery to call me when they arrive. I paid them for installation. Ashely showed up left everything in boxes, did not install anything, and still refuses to take back the one item I did not want that I tried to cancel when I placed the order. Bad service. I would recommend one of the other furniture stores here in Gainesville. During a second trip, I stopped by to see about buying a dinning table and patio table. I asked them for a price for the coffee table. They instead went right to selling me the item without telling me the price. I told the sales guy I would have to think about it and that I wanted to look around. I asked him to buy a measure tape to see if the Coffee table would fit. I was told I have to buy the table first before he would let me have the measure tape. He seemed kind of hostile to my childered that was there. He refused to show me around the store, Not Family Friendly place to shop.

Worst customer service ever.

Tracy our sales agent did a great job of explaining to us the details about our Tempurpedic bed and our sofa. The price was very reasonable and on top of that we had discounts. Our buying experience with this store and sales agent Tracy was superb. I would recommend them if you need furnitures. People are so helpful and professional. Will surely comeback to buy other stuff here at Ashley Gainesville, FL. Thanks for a great and unmatched buying experience .

I ordered furniture on November 8 and it was supposed to be delivered yesterday November 23rd. When the time they give you was getting close to being over, my husband called to see where they were. We found out THEY rescheduled my delivery for Nov. 30th!! I have been trying to find out why and try to get my furniture here ASAP! In the process of dealing with Gavin (one of the managers) and several other people at customer service numbers, I find out over half of what I ordered was on BACKORDER! I told them I wanted what they had in stock delivered to me tomorrow. Then they tell me they don't break up the orders for delivery. THEN HOW DID YOU HAVE MY DELIVERY ORIGINALLY SCHEDULED FOR NOVEMBER 23rd?????? And how are you going to make a delivery on Nov. 30th if you don't break up the orders?? Half of what I bought won't be in until December 13th!! NEVER AGAIN ASHLEY FURNITURE. I SHOULD HAVE LEARNED THE LAST TIME I PURCHASED FROM YOU.

Mike the salesman there was great to deal with

Amazing service, and they make sure you get the best price. Big thank you to Tracey and Gavyn for all their help!

We have purchased over twelve thousand dollars of merchandise with this store over the course of 6 months and let me tell you, as soon as you have an issue, you will have to jump through hoops to find a resolution. One of our recliners was broken at the foot and was not noticed until a month after it was delivered and it took over a month for a “technician” to come. Once he did, he came unprepared and told us he could not fix the problem with the tools he had. Fast forward a month, they send the same “technician” and surprise, once again he does not have the tools to fix the chair. After hours on the phone with both corporate and this particular store, it is apparent that once they get your money, they could care less about you. If they really cared about their customers, they would follow up to see if the problem is resolved and not send unqualified vendors to your house TWICE who cannot get the job done. If I saw the technician on one side of the street, I would cross to the other. It speaks volumes about this company and this store in particular. I am very, very disappointed and will not stop until they have a 1 star rating.

WORST BUSINESS I HAVE EVER DEALT WITH. I bought an outdoor furniture set from this store. I was pushed into buying the insurance which I never do. About 7 months later the wicker on the chairs start to break and fall apart from the sun damage. I called the store where I bought the furniture and was directed to insurance. Called insurance company to put in a claim which ended up being denied as it was still within a year had to be covered under the stores 1 year manufacture warranty. I then called back to the store after weeks of dealing with the insurance company and was told someone would be calling me back. This went on for weeks and weeks as no one would end up calling me and I would get the same response each time. So now months have gone by and I’m dealing with the manager and now they are claiming it’s been past a year and now I need to go back to the insurance company for another claim.... which was denied again as the record show I put in a claim under the warranty. Nothing ever resulted of this after seeing over 2k disappear as they would not offer a refund or even a credit to buy some new furniture. I am never one to complain or ask for a manger. Matter of fact this is literally the first review I have EVER wrote. The sales practice and treatment of this company is unethical and probably illegal. I would NEVER recommend anyone buy anything from this company.

Ounce again would like to give a compliment to the awesome people that take care of us here in Gainesville, Florida Jhon- Sales Lead Gavyn- Sales Manager Matt- Store Leader

What a gyp ! I went to the store to pick up a couple side tables for my new power recliners. Each table was on sale for $69.99 but they wanted to charge me an additional $69 in 99 cents each just to deliver them. I went on to Amazon and order them for $69.99 and got the free prime shipping. It's not that I don't love Being chased down and followed throughout the show Room And I wasn't even that annoyed by the fact that no matter what I said to the Saleswoman just wouldn't seem to buzz off I'm still shocked that they wanted to charge me $140 just to deliver my 2 little Side tables that were delivered free by Amazon and literally could fit in the trunk Of my Camry Fully Assembled with Room to spare

Worst furniture store in Gainesville. Purchased leather recliners and they were delivered missing parts. Two weeks later still have an inoperable recliner

Worst customer service item came in damaged now week later still do not have replacement item. 2nd item Scheduled for 7pm they changed my item to deliver between 11 and 3 .... Do not buy from these worst customer support!!!!

Clean store. Very friendly and helpful staff that gave us plenty of time to peruse without 'nagging' us. Excellent, modern selection of furniture for all rooms.

Absolutely loved my first experience there and wouldn't be the last. Jhon, Nik and Amanda all did such an amazing job. Their service is just beyond and if you ever go make sure these 3 are there because the will help you with every question and anything you need to know. Definitely need a raise for all 3! keep it guys!

Beautiful modern furniture at reasonable prices, hard to find these days. Check out their website or come to their showroom and prepare to be amazed.

Their furniture is OK, but their service is the worst of all stores in America!!! Not one of the worst, but THE WORST ever!!! Ashley has no service capacity at all! Once you get it, you live with it! We bought a coffee table and end table. When they delivered, I have filed a tech request because there were scratches. I went to the store at least five time. Every time they told me they have filed the request, and somebody from their corporate will call me in 48, once they said in 72 hours. However, nobody had called me. It's been over a month since I filed the claim. One time, they said they could give me their corp. phone number if I didn't hear from them in 72 hours, but not when I visited them due to company policy. I called to get the phone number 72 hours later, yet, I was told their policy do not allow them to give me their corp phone number. How can their policy change within 3 days? I think the staff just made it up!!! I also found the coffee table has manufacture defect since the lift top does not close well on one corner. I filed that defect two weeks ago, yet still, nobody had contacted me. You can see clearly, Ashley has no service capacity at all! Once you buy it, you live with it! Half of my furniture was bought from Ashley, however, every piece of furniture has a terrible story behind!!! I will never buy from Ashley again!!!

This is the worst customer service I have ever received. I bought an ivory couch with premium delivery. The couch arrived way past the window of delivery, which I was okay with because I understand things happen. But then, my couch arrives with black grease marks ALL OVER the WHITE couch. I have called Ashley multiple times and was told they would "call me back." I haven't received ANY calls back. I even called customer service and all they did was email the store I was complaining about. I will never buy from Ashley again after this experience!