Ashley HomeStore Gainesville, FL 32608

La experiencia muy buena y los precios excelentes

Came into the store yesterday with hopes of finding the right sofa and had the pleasure of working with Tracy M. He was so helpful and friendly and genuinely made the experience so much better. The next time we need furniture we know just the guy to go to. Thank you so much Tracy!

It was a great experience

Great customer service!!

We bought a sectional sofa and really nice mattress at the Butler Plaza store in Gainesville, FL today. I was very pleased with the customer service we received. Jordan was super helpful and very friendly. With his help, we found exactly what we were looking for and will definitely ask for him if we need furniture in the future.

Very customer satisfaction oriented. Tracy is so down to earth and makes the process super easy. Rod was awesome as well, great customer service and amazing prices. Delivery was expected for a week later, ended up coming two days after purchase of furniture.

Rod was AMAZING! Made the process so easy and painless. Had an amazing time for our first time buying furniture. Thank you, Rod so much!!

Jimmie Smith is one of the most helpful salesmen i’ve ever worked with! Cuddos to this guy and his team. best furniture experience i’ve ever had.

Nice staff. His name is Colt. He showed us the store and explained things well. Very enthusiastic and professional. He is honest. I like his job!

Excellent service. Excellent quality of love seat!

Tracey was a great help when we needed to find the right mattress. He was knowledgeable and was ready to answer all our questions. Great service.

Our salesperson Tracy is great. Manager was a bit condescending. If they deliver as promised i will be very happy.

They had a great selection, and I was able to take my time and make sure I picked out the right items. The staff was really awesome! I never felt pressured, and they went above and beyond to take care of me. Excellent experience, great prices and awesome people. I highly recommend this store!

We had a great experience choosing out furniture for our new home. Unfortunately a lot of it was not in stock so we had to order it, but the sales team made it extremely easy to order and were on target with their deadlines. They even helped us with accessories for the furniture. I would highly recommend this company to anyone looking to buy furniture. We also took our children with us, and the sales team was patient and friendly with them.

Ashley furniture has a great selection and the furniture seems to be of good quality. James was extremely helpful and knowledgeable about the products and not a pushy salesmen which is HUGE!!

Everyone at this location was super helpful. Our first trip in the Sales Manager Steve, was very knowledgeable helped answer all our questions, he was kind and welcoming. The second trip we made to actually purchase furniture, we were helped by the sales rep Tracy, who was also very kind and warm to us. There was NO pressure to purchase anything which was appreciated as we like to think through things first. Would use them for any future needs.

Great, quick service. Only reason it's 4 stars is because the delivery guys didn't follow instructions (I asked them to come in the back set of double doors instead of the front single door), knocked over a few things in the process, and didn't fix them before they left.

Seriously have never had a worse experience purchasing furniture. Issue 1: We ordered a sectional and when delivery day came the only delivered two pieces of it. When we called to ask where the rest was, they said it would be over another month before we could have the rest delivered. We tried to cancel our order for a refund and they told us we could not since they already delivered part of the order. So after spending several hours on the phone, we were finally told we would receive a 10% discount. We never got the discount despite several calls to the store and corporate who both point the finger at one another. Bought dining chairs in store only to find they were broken when we get them home. They have a repair person come out and he said he would order new parts to fix them and they should be there next month. Fast forward two months with no parts and after an hour on the phone we get told we will have to wait 2 more months before we get our parts. You can neither depend on ordering products to be delivered or buying products they have on hand. Further, once they have secured a sale, their customer service goes out the window.

We purchased a $1,700 dining table. Quality is terrible. Do NOT buy the express delivery in store. It’s an extra $170. They delivery guys were unprofessional, did not show up during the window of delivery. Management here is terrible as I tried to resolve the issue before posting this review.

Do not buy from them!!! Bought a matching set from them they sold me a warranty the way they sell it is if any item is damaged and if it has been discontinued they will replace the whole set no matter what!!! (false advertisement) because this is not true the warranty company says it’s in the terms and conditions that they only replace the whole set if it’s a sectional NOT A SET!!! Go in after multiple phone calls to the warranty company talk to the sales manager and he assures us that they were supposed to replace the whole entire set no matter what if it’s a sectional or a set. Three weeks go by back-and-forth phone calls and text messages with the managers they tell us there’s nothing they can do it’s a GBS issue even though this is how they sell the warranty. ”And the sales manager suggested that we file a claim with the Better Business Bureau” What!!!

I will never recommend or shop at Ashley Furniture again. Let me start by saying that my salesperson was excellent and none of this is his fault. I bought a full size mattress and box spring and a queen size mattress and low profile box spring. When they delivered them they were placed up against the wall because they charge extra to place it on the bed! Anyway, a few days later when I had help to set them up we discovered that the queen box spring was actually a full size. I immediately called and told them about the error. They assured me that it would get taken care of ASAP. My replacement was scheduled for last Friday and they never showed up. When I called I was told that my delivery was canceled by corporate?? So, it was rescheduled for today. The delivery people came with the correct box spring but would not take the incorrect one away as I was told they would. FYI, it’s still in the plastic. No one created a ticket for it. So after 47 minutes on the phone my issue is still not resolved. In addition I now have to get help with this new box spring, last Friday when they were supposed to come I had help. My order date was 9/9, today is the 24th. Seriously, why is this so hard for them to get this right? Now they say they will call me back in 24 -48 hours. This is just not acceptable and the box spring is about to go in the dumpster.