Ashley HomeStore Gainesville, FL

My Wife and I went in there today on 8/22/2019 and because we're Black none of the sales associates even greeted us when we walk through the door,nor did they offer any assistance or help ! It would have been nice if someone would have said anything or even asked if we needed help ,but no one never came do not go to Ashley store looking to be anything because no will not help you !

People are nice. I just hate shopping.

They delivered our $800 tv stand broken. I think the delivery guys dropped it outside but I didn’t see it. They left without telling us about the broken shelf and I’m still trying, weeks later, to get the thing fixed. They put me on hold for about a half hour at the main number and now are telling me it will be 4 weeks before a technician can come out. We waited a month to get our furniture and two weeks to get the parts and then now another month to get the technician out here. They never offered any kind of discount. I like the couch and desk we got, and the entertainment center will be ok once they finally fix it but we won’t be shopping at Ashley furniture anymore after this.

If your purchase gone smooth then you’re lucky. What if you have any issue with your purchased, Ashley furniture don’t take care you ask a value customer, if they will do anything to to get rid of you even that is their seller fault. This is a dishonest, irresponsible and a scamming business. You don’t see this until your order have problems.

0 star if I could give to this Ashley location for dishonest to their customers. My husband and I went to look for dinning chairs and bar stools and the salesman even helped us measuring the height of the stool, which is 29-ish” and so we agreed to get 3 of them along with the dining chairs. At the checkout, the salesman quickly went over the orders (without telling how many inches of the bar stool) such as: 4 dinning chairs and 3 bar stools. We trusted him or I shall say we trusted the Ashley brand and so we made the purchase without hesitation. Everything was fine up till when we received the package, bar stool is now 24”. I called the customer service and found out that Ashley in Gainesville has to solve that issue. I called Ashley in Gainesville asking for an exchange, however, the manager with the voice of accusing us for the agreement purchase those 24” height that we signed the contract and not willing to exchange them. There isn’t anywhere on the invoice stated the height of the stools, or how do we supposed to understand the code numbers when we’re just the buyers, perhaps they forgot who was the person entering the wrong code? I asked if she can go through the cameras footage to see the situation, she said there’s none cameras in the store. (?) This is my first experience with Ashley store and last, although I like the Ashley brand, won’t recommend anyone using Ashley in Gainesville where scamming is their best.

0 star if I could give to this Ashley location for dishonest to their customers. My husband and I went to look for dinning chairs and bar stools and the salesman even helped us measuring the height of the stool, which is 29-ish” and so we agreed to get 3 of them along with the dining chairs. At the checkout, the salesman quickly went over the orders (without telling how many inches of the bar stool) such as: 4 dinning chairs and 3 bar stools. We trusted him or I shall say we trusted the Ashley brand and so we made the purchase without hesitation. Everything was fine up till when we received the package, bar stool is now 24”. I called the customer service and found out that Ashley in Gainesville has to solve that issue. I called Ashley in Gainesville asking for an exchange, however, the manager with the voice of accusing us for the agreement purchase those 24” height that we signed the contract and not willing to exchange them. There isn’t anywhere on the invoice stated the height of the stools, or how do we supposed to understand the code numbers when we’re just the buyers, perhaps they forgot who was the person entering the wrong code? I asked if she can go through the cameras footage to see the situation, she said there’s none cameras in the store. (?) This is my first experience with Ashley store and last, although I like the Ashley brand, won’t recommend anyone using Ashley in Gainesville where scamming is their best.

Just purchased a new bed from Ashley. Amy was great and went out of her way to help me! Also, the delivery guys were awesome. They showed up early and had the whole thing put together in less then 15 minutes. Very satisfied!

We were looking to add some furniture to our living room area. We wanted to get something that fit into a bit "higher class" than what we have in our den where it is subject to high wear. Anyhow, we stopped in several times over a long period of time and recently decided to make a purchase. Most times we were greeted and had someone follow us around answering questions and showing us items. However, this time the store was a little busier and we were left to our own devices. While my wife and I prefer this type of shopping and we actually we're able to finally decide on a couch and loveseat it did take a while to find an associate for closing things up. Rod eventually found us and really helped close up the deal. He is a great guy and an awesome sales person. I wouldn't doubt if he's one of the best there. He didn't put any high pressure on us and certainly didn't try to sell us anything we weren't interested in. I was very impressed.

Saul was very good with helping us find just the right couch for our living room! Very informational and we bought a couch the same day we went there!!!

Sarah was great. Very helpful and is a great listener. Very attentive. Found me exactly what i wanted with a price i could afford. I will be going back.

Very friendly staff, they didn't hover but they were there when we needed them. They made the process easy and seemed to find us the best deal. Will go back!

I visited the store this past Tuesday looking for a specific nightstand to match my bedroom set. The set was not on display, but Tracy was able to find it for me on the Ashley website and even matched the online price. I saved $83.00 and my nightstand is getting delivered this week!

Nice store

Ashley HomeStore is so affordable and has such a great selection. Thank you especially to Tracy for making this process so easy and stress-free and for being accommodating and kind. Tracy helped me through my first time buying my own furniture without being pushy or rushing my decision. If you go, ask for Tracy!!

Over prices but amazing service. I did but a queen memory foam mattress while on sale.

Worst customer service ever. Furniture is cheap, arrived damaged. I get asked to send photos and promised a reply in 48 hours...I NEVER hear back. I have called back every 48 hours for 2.5 weeks. FRAUDS.

Bought two different big pieces of furniture on different days and both times they were phenomenal. Tracey was great and work with us on prices! Highly recommend

Thank you, Amy Lawson, my sale person at the Ashley Homestore in Gainesville Florida. We are very pleased with our new bed and couch, and appreciate all you and Caryn did to help get the deliveries in time. We look forward to doing business with you in the future.

Great deals. Kerry was extremely helpful!

My husband and I had a great experience at Ashley Furniture. Kerry Holcomb was very professional and helpful in assisting us with picking out the perfect furniture for our new home. We will definitely be returning, thanks Kerry!