Ashley Store | Hialeah, FL 33012

(Translated by Google) Worst shopping experience I have ever had in my life. The attention in the store is a lack of respect, the follow-up of Ms. Celina and the manager, Ms. Rayma, in my purchasing experience is a total shame. I was poorly advised because I bought a queen bed that is not compatible with the adjustable bed that the store suggested to me. My family has already had two accidents because the bed is not compatible with the suggested adjustable base and the bed cannot be returned. because it is supposedly final sale. All my furniture arrived damaged and in poor condition, the company failed to comply with its policy in the premium delivery section point no. 6 where it says quality inspection that they undertake to inspect the furniture before being delivered and that never happened, therefore I do not understand how their Their own laws do not apply to them but they do apply to the client, because at this time either I cannot use the adjustable base properly or I have to disassemble the bed and not use it. My wife made the claim and I had to contact customer because they didn't call her back and incredibly she did a review on Google and in less than 10 hours someone responded to her comment and they also called her from City Furniture to see why she had posted that review. I don't understand how customer service has time to respond to Google comments but not to respond in time to customer complaints. My daughter's mattress was subject to the claim because it never inflated and you have to wait more than 15 days for a change, that is not acceptable, today when they came to exchange the products, even the delivery guy said that there was never a mattress that that happened to him. All wrong and unacceptable (Original) Peor experiencia de compra que he hecho en mi vida. Una falta de respeto la atencion en la tienda, una verguenza total el seguimiento de la Sra Celina y la manager la Sra. Rayma en mi experiencia de compra. Fui mal asesorado porque compre una cama queen que no es compatible con la cama adjustable que ella mismas me sugirieron en la tienda, mi familia ya ha tenido dos accidentes porque la cama no es compatible con la base ajsutable sugerida y no se puede retornar la cama porque supuestamente es venta final. Toda mi muebleria llego danada y en malas condiciones, la compania incumplio su poliza en el acapite de premiun delivery punto no 6 donde dice quality inspection que se comprometen a inspeccionar la muebleria antes de ser entregada y eso nunca sucedio , por tanto no entiendo como sus propias leyes no se aplican a ellos pero si al cliente,porque en estos momentos o no puedo usas propiamente la base ajustable o tengo que desarmar la cama y no usarla. Mi esposa hizo el claim y tuve que contactar a customer porque no la llamaban de vuelta e increiblemente hizo un review en google y en menos de 10 horas alguien respondio a su comentario y tambien y tambien la llamaron de City Furniture para ver porque habia puesto ese review. No entiendo como customer service tiene tiempo para responder comentarios de google pero no para responder en teimpo los claims de los clientes. el colchon de mi hija se sometio el claim porque nunca llego a inflarse y hay que esperar mas de 15 dias por un cambio, eso no es aceptable, hoy cuando vinieron a hacer el exchange de los productos incluso el delivery guy dijo que nunca habia un colchon que le pasara eso. Todo mal e inaceptable

Great customer service. In and out real fast.

Hi, I had a poor experdue to piece of furniture I bought on the clearance section. It looked really nice on the store, but when it was delivered it had multiple damages and many dirty areas that were not shown. It was a very poor experience

(Translated by Google) If I could give zero to this particular store and Ashley Furniture as a company I would give it to them. The behavior of the store and the company is really a shame and a scam. After going to the store I decided to make my purchase online because there were better offers, however an online agent advised me to go to the store and it was the worst decision and my worst shopping experience in the United States. On 4/12/24 I made my purchase, Ms. Celina Blimblich and the store manager, Ms. Rayma, assisted me because even though the online agent had separated a special tempur pedic mattress in my cart, it did not initially appear in the store. and they only offered me the Tempur Pedic mattresses at regular price, but that day they were nice although the truth is I had all my pre-selected items, they did not do any sales management, easier sales commission earned. My delivery arrived on April 20 and all the furniture came broken, some with severe damage: two queen beds, one of the mattresses with stains, the other mattress had not inflated 72 hours later, the dresser was completely cracked and the box spring It also came with damage. There began a nightmare for my family. The customer service of this company is the worst, it does not work on Sundays, the store's responsibility with the products sold is zero, do not expect them to follow up on your order in any way or take any action if your furniture does not come with the quality that so much They promoted the day of the sale. The next day after the delivery I sent an email to Ms. Celina in the morning telling about my experience and I did not receive any response. When I went to the store to request help, both Ms. Celina and the store manager told me that they could not help me. help more than make the claim that it was my responsibility as a client to make the pertinent claims. What is the point then of buying furniture in the store. I returned home and made my claim and sent a copy of this claim to the manager and she was never even kind enough to answer or confirm my email. The customer service is horrible and if the worst mistake is buying furniture here, double mistake, buy the 3-year warranty because the only thing you are buying is the store's right to send you broken furniture because you already paid to have it repaired for 3 years. ;you. Read the customer reviews on Customers in Customer Affairs, you will see that it is an organizational culture of scamming and getting things done throughout the United States and many customers report similar problems and solutions that do not benefit them. The customer service and the escalation department are another shame, how are they going to tell you that you cannot return the damaged furniture when they have been the first to violate their policy and no one inspected that furniture in such a way that it met the required quality before delivery ? (Original) Si pudiera darle cero a esta tienda en particular y Ashley Furniture como compania se lo daria. Realmente es una verguenza y una estafa el proceder de la tienda y de la compania. Despues de haber ido a la tienda decidi hacer mi compra online porque habia mejores ofertas, sin embargo un agente online me aconsejo ir a la tienda y ha sido la peor decision y mi peor experiencia de compra en los Estados Unidos. El dia 4/12/24 efectue mi compra, me atendio la sra Celina Blimblich y la manager de la tienda la sra Rayma porque aun cuando el agente online habia separado en mi carrito un colchon tempur pedic en especial no aparecia al inicio en la tienda y solo me ofrecian los colchones tempur pedic en precio regular, pero ese dia fueron nice aunque la verdad yo llevaba todos mis articulos preseleccionados, ellas no hicieron como tal ningua gestion de venta, comision de venta mas facil ganada. Mi delivery arribo el 20 de abril y todos los muebles venian rotos, algunos con danos severos: dos camas queen, uno de los colchones con manchas, el otro colchon 72 horas d

(Translated by Google) Good deal (Original) Buen trato

Great selection of very effortable pieces; takes time to choose from many choices. Good customer service.

(Translated by Google) It is definitely the most super place to buy your furniture thanks to Mrs. Francis for such special attention (Original) Es el sitio definitivamente más super donde comprar tus muebles gracias a la señora Francis por tan especial atencion