Ashley Store | Hialeah, FL 33012

Marie Rebull attended me as soon as I walked into the store and asked me what I was looking for. I explained and told her my style and she helped by giving me space to look while suggesting cute stylish pieces. She was very patient and took her time with me while I decided and adequately explained the shipping and delivery process. She was also extremely nice and responded all questions. It was a welcome experience as I had come from a different store where the sales person seemed to be indifferent to helping us.

AJ was awesomeC helpful and wuick. Best experience ive had buying furniture!!

We've been couch hunting for several months but hadn't found the right fit until today. Thank you to our sales rep Michelle for taking the time to show us their extensive selection and find something hidden away that was perfect for our family.

The associate, Carmen Sosa, was very attentive and guided us thru the process quite well.

We recently moved from out of state to Florida and have had to refurnish our new home. I was very particular with the sofa that I wanted and so I went into Ashley furniture and met Enid. I was very happy I had the opportunity to work with her, she was very kind, patient and had a good sense of humor. She made our experience very smooth. She was not pushy which was much appreciated. We ended up buying our brand new dream sofa and a dining table from the clearance side for a really good price. I am very happy with our experience I would highly recommend you work with her . She’s at the Hialeah store.

The Salesman was great, I will be going back to purchase other items

Was very nice, informative, friendly.. we had our time picking what we like..

(Translated by Google) I loved. Gudelio took excellent care of me followed by his manager. All very well. (Original) Me encantó. Gudelio me atendió excelente seguido de su manager. Todo muy bien.

Thank you for the excellent service. Enid did an amazing job helping us find the right fit. Always satisfied when coming to Ashley’s.

Excellent

Enid was absolutely Fantastic. Very Profesional, knew her Job Very Well, Kind and Friendly. She gave me excellent Suggestions and advice. Her Great and Enthusiastic Actitud made my showing experience a pleasure. I definitely recommend Enid if you want something that will take her time and will help you through the process. Thank you Enid Marcia Sanchez

Marie was one of the kindest, inviting, and knowledgeable person I’ve met. From their communication to the knowledge of what I was looking for, they made buying effortless. Thank you Marie!

(Translated by Google) The agent who helped me was very kind, his help was incredible, I felt very comfortable and in good hands (Original) Muy amable el agente que me atendió, su ayuda fue increíble me sentí muy cómoda y en buenas manos

(Translated by Google) In the store they have beautiful furniture and mattresses and the excellent service we received, Mrs. Celina was super attentive and friendly with very good availability to help us. Thank you very much (Original) En la tienda tienen bellezas de muebles y colchones y la atención excelente a nosotros nos atendió la señora celina fue super atenta y amable con muy buena disponibilidad para ayudarnos.muchas gracias

It was great, Tamara was veryrespectful and kind, she gave us all the help and the orientation we needed. Very satisfied with the manager too.

(Translated by Google) Excellent attention (Original) Excelente atención

(Translated by Google) It is excellent and has great sellers and very good quality (Original) Es excelente y tiene magníficos vendedores y una calidad muy buena

(Translated by Google) Very pleased with Ashley and Enid's attention (Original) Muy complacida con Ashley y la atención de Enid

(Translated by Google) It was a very good experience, good offers and good treatment. I found what I was looking for and was well guided. The treatment by the sales representative Carlos was very good, he gave us all the time we needed and respectfully gave us his opinion about our choice. (Original) Fue una muy buena experiencia, buenas ofertas y un buen trato. Encontré lo que buscaba y fui bien orientada. El trato por parte del representante de ventas Carlos fue muy bueno nos dedicó todo el tiempo que necesitábamos y respetuosamente nos daba su opinión sobre nuestra elección.

(Translated by Google) very good service, very nice furniture and good price (Original) muy buena atencion muebles muy lindos y buen precio

(Translated by Google) Excellent service and good treatment (Original) Exelente servicio y atención buen trato

(Translated by Google) On my recent visit to the Ashley Outlet located in Hialeah, I was treated very professionally by Mr. Gudelio Hernández. He was patient, answered all my questions and gave me options by searching the store and the Online catalog. I felt comfortable and not at all pressured to close and buy, so I was satisfied. They also have a wide variety of products that they offer that in my opinion can meet the different expectations of Customers. I have read other reviews of Customers with a bad experience at the time of purchase and then in the after-sales service and with Customer Service. I will do an update when I receive the furniture hoping you don't have any problems. (Original) En mi reciente visita al Outlet de Ashley ubicado en Hialeah fui atendida con mucha profesionalidad por el Sr. Gudelio Hernández. Fue paciente, respondía a todas mis preguntas y me daba opciones buscando en la tienda y en el catálogo Online. Me sentí cómoda y para nada presionada a cerrar y comprar por lo que quedé satisfecha. Tienen además una amplia variedad de los productos que ofrecen que en mi opinión pueden cumplir con las diferentes expectativas de los Clientes. He leído otras reseñas de Clientes con mala experiencia en el momento de la compra y luego en el servicio post venta y con el Customer Service. Haré un update cdo reciba los muebles esperando no tenga problema alguno.

Great price and quality. Gudelio was very courteous , helpful, and knowledgeable

(Translated by Google) Great (Original) Excelente

Love shopping at Ashley Furniture when Enid is available she always helps me with the best prices and makes sure to take the best care of me and my purchases!

(Translated by Google) A lot of variety of products for the home and excellent service from the employees, especially Tamara, very pleased with her excellent service and help. 100% recommended..Thank you (Original) Mucha variedad de productos para la casa y una excelente atención por parte de los empleados en especial de Tamara, muy complacidos con su excelente servicio y su ayuda. 100% recomendable..Gracias

(Translated by Google) Thank you Tamara for all the patience and dedication for the purchases, financing and selection of each product for our home. A+++ (Original) Gracias Tamara por toda la paciencia y dedicación para las compras , financiamiento y selección de cada producto para nuestro hogar. A+++

Everyone was extremely helpful. Carlos was very informative to my aunts. They picked out a mattress for me. When Carlos spoke to me he was pleasant and advised me what they had purchased. The gentlemen that brought the mattress were on time, very outgoing, efficient and business like . They came in completed their task and were on their way.

Our sales person was very nice . She helped us find exactly what we Needed. She was very helpful & explained everything .

Excellent service from Francis at Ashley Homestore! I found what I was looking for and it’s perfect. Thank you

(Translated by Google) The employees were very friendly, Enid helped me and it was a very good experience, she addressed all my concerns. We will definitely go back!!! (Original) Muy amables los empleados, me atendió Enid y fue una experiencia muy buena, atendió todas mis inquietudes. Definitivamente volveremos!!!

Our experience at the Hialeah location was amazing. We met Niurka and she was the Best SA, not pushy and knew what she was talking about which helped make our decision and that says a lot since we went in for a Mattress and ended up leaving with Living room and Dinning room sets plus the Mattress. Thanks Niurka. Highly Recommend.

(Translated by Google) I was attended to by Enid. Beautiful person, very kind. Very patient and very kind. I was delighted!! Very pleased!! (Original) Fui atendida por Enid. Bella persona, muy amable. Con mucha paciencia y muy amable. Quedé encantada!! Muy complacida!!

Wow. Just wow. Great customer service. Everyone was incredible and their selection is top notch. Enid was absolutely amazing and I highly recommend you ask for her. If you tell her what you are looking for, your colors, budget, and your style she will show you items in that range. She knows the inventory very well! Yes they will suggest upgrades but they are not pushy and will accept what you say without argument.

Great services and amazing delivery very good guys

(Translated by Google) Enid was very kind, we found the perfect sofa (Original) Enid fue muy amable, encontramos el sofá perfecto

It was a very kind person and very helpful

(Translated by Google) THANK YOU VERY MUCH, for your attention, Mrs. Enid, very kind, affectionate as always, it is a pleasure to shop here, blessings (Original) MUCHAS GRACIAS ,por su atención señora Enid muy amable ,cariñosa como siempre es gusto comprar aquí, bendiciones

They have a nice selection of all furniture through the entire showroom

(Translated by Google) A few days ago I bought a dining set at the Hialeah store and Mrs. Carmen Sosa helped me and she was very attentive, she has very good customer service (Original) Compré hace unos días un juego de comedor en el store de hialeah y me atendió la señora Carmen Sosa y fue muy atenta ella tiene muy buen customer service

I totally loved the services and loved the price. Made me feel comfortable 🙏🏻

(Translated by Google) Many thanks to Mr. Carlos for his kind attention and recommendations. Excellent service and advice. (Original) Muchas gracias al señor Carlos por su amable atención y recomendaciones . Excelente servicio y asesoría .

(Translated by Google) Excellent attention (Original) Excelente atención

Tamara she’s the best she help me a lot very nice 🥰🥰

Perfect everything.

(Translated by Google) I was in the store, Niurka Albelay helped me, very professional and spectacular, she helped me choose what I needed, wonderful attention (Original) Estuve en la tienda me atendio Niurka Albelay muy profesional y espectacular me ayudo a escoger lo que necesitaba una atencion maravillosa

Celina was the best help ever. Very patient and kind seller.

(Translated by Google) Excellent atention (Original) Muy buena atención

The staff was friendly, helpful, nice and very patient.

(Translated by Google) I didn't see anything I liked (Original) No vi nada q me gustara

(Translated by Google) The service was excellent, I have to say that Enid treated us, super attentive, she was very patient and took all the time we needed to serve us, very good service and a lot of variety of furniture in this place. (Original) La atención fue excelente, tengo que decir que nos atendió Enid, super atenta, fue muy paciente y se tomó todo el tiempo que necesitábamos para atendernos, muy buen servicio y mucha variedad de muebles en este lugar.

(Translated by Google) Excellent attention 👍😎 (Original) Excelente atención 👍😎

I visited this store with my daughter and was greeted by Michelle a young lady with lots of enthusiasm. I had just come from another store won’t mention name but it rhythms with GO 🤣 The level of attention was night and day compare to Michelle at Ashly Furniture. Michelle helped us find the sofa and dining table we were looking for! Even got a sweet promotion, if you visit this store ask for Michelle…

I recently had the pleasure of working with Michelle Otero, and I couldn't be more thrilled with the experience. From start to finish, Michelle was attentive, patient, and incredibly insightful, truly exceeding all my furniture needs. Michelle took the time to understand my vision, space constraints, and budget, then offered creative and practical solutions that I hadn't even considered. Her impeccable taste and eye for design transformed my living space into something both functional and beautiful. She went above and beyond in every aspect, ensuring I was happy with each piece and detail. Her passion for her work is evident, and her professionalism made the entire process seamless and enjoyable. I am so grateful for Michelle's expertise and dedication. Thanks to her, my home now feels like a true reflection of my style and personality. Thank you, Michelle, for turning my home into a haven! Highly recommend her to anyone in need of outstanding furniture and design services.

Love it!!! Beautiful place, right prices, great attention from host.

(Translated by Google) Mr. Carlos was very kind and explained everything to us in detail. (Original) El señor Carlos fue muy amable y nos explicó todo con detalles

(Translated by Google) Excellent treatment with a lot of knowledge about his work. Damián Ochoa assisted me. I recommend them 100% blessings. (Original) Excelente el trato con mucho conocimiento sobre su trabajo me atendió Damián Ochoa se los recomiendo 100 % bendiciones

Tamara From Ashley Home store Down In Hialeah was a great help in aiding me in a new bedroom Set

(Translated by Google) Update. So far a very good impression, the seller Argenis is very professional and pleasant, I will give the fifth star when I already have the furniture at home if there is no problem. Already confirmed 5⭐️ (Original) Update. Hasta ahora muy buena impresión, el vendedor Argenis muy profesional y Agradable, la quinta estrella se la doy cuando ya tenga los muebles en casa si no hay ningún problema. Ya confirmadas las 5⭐️

(Translated by Google) Very good attention, professional and kindness to their clients. (Original) Muy buena atencion, profesional y amabilidad a sus clientes.

Marie at the Hialeah location was very friendly and knowledgeable she knew how to show me exactly what I wanted. I definitely recommend visit her.

(Translated by Google) Professional team, good treatment and a wide variety of furniture at good prices. Excellent professional Marínel, who was the one who assisted me and knew how to help me in all my selections. (Original) Equipo profesional, buen trato y gran variedad de muebles a buenos precios. Excelente profesional Marínel ,que fue la q me atendió y supo ayudarme en todos mis selecciones

Great experience and exceptional customer service. I did all of my transactions from another state. Big shoutout to Enid she was super helpful and patient. Would definitely do business again.

Very good associate, very polite and helpful, quite a pleasant experience Michelle was excelent

The experience was excellent! Very nice attention from the staff. High quality products and very beautiful store.

(Translated by Google) The attention received here was very professional, Argenis 5 stars and thank you for everything, I will return. (Original) Muy profesional la atención recibida aquí, Argenis 5 estrellas y gracias por todo, volveré.

(Translated by Google) The treatment they offered me was phenomenal. (Original) El trato que me ofrecieron fue fenomenal.

(Translated by Google) Marinel's super attention (Original) Super la atención de marinel

the people were very nice and courteous. very patient at listening to my needs

👍👍🫶

The worst experience I have ever had purchasing furniture and that is that I made an on line purchase. I made my purchase of a head board and 2 nights stands over a month ago. I opted for doorstep delivery since my husband would be able to put it together and it states they will leave the furniture at YOUR DOORSTEP. Today when they finally arrived to deliver the 3 boxes, the driver refused to make the delivery saying they would only deliver to my door if I had an elevator. I live in the 3rd floor. Nowhere on the website does it state that items will be left at the bottom of the steps if there is no elevator. Needless to say after waiting over a month I CANCELED THE DELIVERY FOR FALSE ADVERTISEMENT. Rey disappointed in the rude CITY FURNITURE DELIVERY DRIVER and in my first AND LAST EXPERIENCE with Ashley Furniture. Now I have to wait 10 business days to get my refund. Shame on them!

(Translated by Google) I went just to see some furniture, I had no intention of buying any furniture, just to see if I liked it without obligation, but the seller Damian Ochoa treated me very kindly, he gave me my space, he showed me what I was looking for and he explained everything to me, I felt very comfortable. (Original) Fui sólo a ver algunos muebles no tenía la intención de comprar ningún mueble solo ver si me gustaba sin compromiso pero el vendedor Damian Ochoa me atendió muy amable me dio mi espacio me mostró lo que yo estaba buscando y me explico todo me sentí muy a gusto

Best coustomer service ever ! Friendly staff and great customer service!

Enid was very helpful. Great customer service. She was very patience and directed us to what we were looking. Variety of options for any budget.

(Translated by Google) Víctor Torres assisted me, very professional and very friendly, I was very happy to buy from him, he has excellent customer service. (Original) Me atendió Víctor Torres muy profesional y muy amable me dio mucho gusto comprar con el,tiene una excelente atención al cliente.

Very professional, friendly and very helpful. Service in Florida was as good on New York.

Salesperson Beto was amazing. Was professional and provided excellent customer service. We purchased a mattress back in March and delivery was on time. Beto kept me informed exactly when delivery would happen. No issues with mattress and would definitely do business with Ashley furniture again.

(Translated by Google) Very pleased with the professional treatment and attention. They helped me a lot and I was able to choose without pressure or haste what I was looking for. (Original) Muy complacida con el trato profesional y la atención. Me ayudaron muchísimo y pude escoger sin presión ni apuro lo q buscaba.

(Translated by Google) Excellent service, the sellers really care about your satisfaction and the furniture is adorable (Original) Excelente servicio los vendedores realmente se preocupan por que quedes satisfecho y los muebles son adorables

Gudelio has shown us amazing customer service, patience, care, and expertise in how to combine needs with comfort and economy, while helping us purchase our couch and love seat. This type of customer service is rare. We really appreciate it. Thank you.

(Translated by Google) My husband and I are very satisfied with the attention they gave us and especially with Mrs. Rebull who attended to us with great patience, and due to her experience she found us the furniture that we need at the best price. We are very grateful. Mr and Mrs Dominguez (Original) Estamos muy satisfechos mi esposo y yo de la atención que nos dieron y sobretodo por la Sra Rebull la cual nos atendió con mucha paciencia, y debido a su experiencia nos busco los muebles que nosotros necesitamos al mejor precio. Estamos muy agradecidos. Sr y Sra Dominguez

Very friendly staff, they try to help you with ample knowledge! Do not put pressure on you to buy.

(Translated by Google) I 100% recommend this store, clean, organized, modern showroom, its professional representatives made our purchasing experience easy and fast, they understood what we were looking for and guided us to make the best purchasing option. They will definitely be our first choice and we will recommend them to all our friends. (Original) Recomiendo 100% esta tienda, showroom limpio, organizado, moderno, sus representantes, profesionales hicieron que nuestra experiencia de compra fuera fácil y rápida, entendieron lo que buscábamos y nos orientaron para tomar la mejor opción de compra. Definitivamente serán nuestra primer opción y lo recomendaremos a todos nuestros amigos.

(Translated by Google) Excellent service and friendliness, variety and good prices (Original) Excelente atencion y amabilidad, variedad y buenos precios

Rayma and her team are a complete asset to the company. Thank you for your diligent work!

Great place. Good customer service and average price

(Translated by Google) Never go to this store... they deceive you from the first moment with the prices and discounts they are going to give you... they also tell you that you can apply for their products on credit and that it only drops 1 or 2 points in your credit score, and it turns out that it drops you more than 20 points, the sellers are not well aware of what they sell, nor how the discounts work, much less the credits, and the service is terrible... especially this lady Niurka Albelay Adan... you It says that it gives you discounts and when you go to look at the bill it doesn't give you any discounts... in general terms, very, VERY BAD EXPERIENCE WITH THESE PEOPLE.. DON'T GO... LISTEN TO ME AND YOU WILL SAVE A LOT OF HEADACHES.. (Original) Jamas vayan a esta tienda.. te engañan desde el primer momento con los precios y descuentos que te van a dar… tambien te dicen que puedes aplicar a sus productos a credito y que solo te baja 1 o 2 puntos en tu score de credito, y resulta que te baja mas de 20 puntos, los vendedores no estan bien enterados de lo que venden, ni de como van los descuentos ni mucho menos los creditos, y la atencion es pesima.. en especial esta señora Niurka Albelay Adan.. te dice que te hace descuentos y cuando vas a mirar la factura no te hace ningun descuento.. en terminos generales muy pero MUY MALA LA EXPERIENCIA CON ESTA GENTE.. NO VAYAN.. HAGANME CASO Y SE VAN AHORAR MUCHOS DOLORES DE CABEZA..

(Translated by Google) Worst shopping experience I have ever had in my life. The attention in the store is a lack of respect, the follow-up of Ms. Celina and the manager, Ms. Rayma, in my purchasing experience is a total shame. I was poorly advised because I bought a queen bed that is not compatible with the adjustable bed that the store suggested to me. My family has already had two accidents because the bed is not compatible with the suggested adjustable base and the bed cannot be returned. because it is supposedly final sale. All my furniture arrived damaged and in poor condition, the company failed to comply with its policy in the premium delivery section point no. 6 where it says quality inspection that they undertake to inspect the furniture before being delivered and that never happened, therefore I do not understand how their Their own laws do not apply to them but they do apply to the client, because at this time either I cannot use the adjustable base properly or I have to disassemble the bed and not use it. My wife made the claim and I had to contact customer because they didn't call her back and incredibly she did a review on Google and in less than 10 hours someone responded to her comment and they also called her from City Furniture to see why she had posted that review. I don't understand how customer service has time to respond to Google comments but not to respond in time to customer complaints. My daughter's mattress was subject to the claim because it never inflated and you have to wait more than 15 days for a change, that is not acceptable, today when they came to exchange the products, even the delivery guy said that there was never a mattress that that happened to him. All wrong and unacceptable (Original) Peor experiencia de compra que he hecho en mi vida. Una falta de respeto la atencion en la tienda, una verguenza total el seguimiento de la Sra Celina y la manager la Sra. Rayma en mi experiencia de compra. Fui mal asesorado porque compre una cama queen que no es compatible con la cama adjustable que ella mismas me sugirieron en la tienda, mi familia ya ha tenido dos accidentes porque la cama no es compatible con la base ajsutable sugerida y no se puede retornar la cama porque supuestamente es venta final. Toda mi muebleria llego danada y en malas condiciones, la compania incumplio su poliza en el acapite de premiun delivery punto no 6 donde dice quality inspection que se comprometen a inspeccionar la muebleria antes de ser entregada y eso nunca sucedio , por tanto no entiendo como sus propias leyes no se aplican a ellos pero si al cliente,porque en estos momentos o no puedo usas propiamente la base ajustable o tengo que desarmar la cama y no usarla. Mi esposa hizo el claim y tuve que contactar a customer porque no la llamaban de vuelta e increiblemente hizo un review en google y en menos de 10 horas alguien respondio a su comentario y tambien y tambien la llamaron de City Furniture para ver porque habia puesto ese review. No entiendo como customer service tiene tiempo para responder comentarios de google pero no para responder en teimpo los claims de los clientes. el colchon de mi hija se sometio el claim porque nunca llego a inflarse y hay que esperar mas de 15 dias por un cambio, eso no es aceptable, hoy cuando vinieron a hacer el exchange de los productos incluso el delivery guy dijo que nunca habia un colchon que le pasara eso. Todo mal e inaceptable

Great customer service. In and out real fast.

Hi, I had a poor experdue to piece of furniture I bought on the clearance section. It looked really nice on the store, but when it was delivered it had multiple damages and many dirty areas that were not shown. It was a very poor experience

(Translated by Google) If I could give zero to this particular store and Ashley Furniture as a company I would give it to them. The behavior of the store and the company is really a shame and a scam. After going to the store I decided to make my purchase online because there were better offers, however an online agent advised me to go to the store and it was the worst decision and my worst shopping experience in the United States. On 4/12/24 I made my purchase, Ms. Celina Blimblich and the store manager, Ms. Rayma, assisted me because even though the online agent had separated a special tempur pedic mattress in my cart, it did not initially appear in the store. and they only offered me the Tempur Pedic mattresses at regular price, but that day they were nice although the truth is I had all my pre-selected items, they did not do any sales management, easier sales commission earned. My delivery arrived on April 20 and all the furniture came broken, some with severe damage: two queen beds, one of the mattresses with stains, the other mattress had not inflated 72 hours later, the dresser was completely cracked and the box spring It also came with damage. There began a nightmare for my family. The customer service of this company is the worst, it does not work on Sundays, the store's responsibility with the products sold is zero, do not expect them to follow up on your order in any way or take any action if your furniture does not come with the quality that so much They promoted the day of the sale. The next day after the delivery I sent an email to Ms. Celina in the morning telling about my experience and I did not receive any response. When I went to the store to request help, both Ms. Celina and the store manager told me that they could not help me. help more than make the claim that it was my responsibility as a client to make the pertinent claims. What is the point then of buying furniture in the store. I returned home and made my claim and sent a copy of this claim to the manager and she was never even kind enough to answer or confirm my email. The customer service is horrible and if the worst mistake is buying furniture here, double mistake, buy the 3-year warranty because the only thing you are buying is the store's right to send you broken furniture because you already paid to have it repaired for 3 years. ;you. Read the customer reviews on Customers in Customer Affairs, you will see that it is an organizational culture of scamming and getting things done throughout the United States and many customers report similar problems and solutions that do not benefit them. The customer service and the escalation department are another shame, how are they going to tell you that you cannot return the damaged furniture when they have been the first to violate their policy and no one inspected that furniture in such a way that it met the required quality before delivery ? (Original) Si pudiera darle cero a esta tienda en particular y Ashley Furniture como compania se lo daria. Realmente es una verguenza y una estafa el proceder de la tienda y de la compania. Despues de haber ido a la tienda decidi hacer mi compra online porque habia mejores ofertas, sin embargo un agente online me aconsejo ir a la tienda y ha sido la peor decision y mi peor experiencia de compra en los Estados Unidos. El dia 4/12/24 efectue mi compra, me atendio la sra Celina Blimblich y la manager de la tienda la sra Rayma porque aun cuando el agente online habia separado en mi carrito un colchon tempur pedic en especial no aparecia al inicio en la tienda y solo me ofrecian los colchones tempur pedic en precio regular, pero ese dia fueron nice aunque la verdad yo llevaba todos mis articulos preseleccionados, ellas no hicieron como tal ningua gestion de venta, comision de venta mas facil ganada. Mi delivery arribo el 20 de abril y todos los muebles venian rotos, algunos con danos severos: dos camas queen, uno de los colchones con manchas, el otro colchon 72 horas despues no se ha inflado, el dresser venia rajado completamente y el box spring tambien venia con danos. Ahi ha comenzo una pesadilla para mi familia. El customer service de esta compania lo peor, no funciona los domingos, la responsabilidad de la tienda con los productos vendidos cero, no esperes que hagan seguimiento de ningun tipo a tu orden o haga alguna gestion si tus muebles no vienen con la calidad que tanto promocionaron el dia de la venta. Al otro dia de la entrega le envie un correo a la sra Celina en la manana contando mi experiencia y no recibi respuesta ninguna, al personarme en la tienda para solicitar ayuda tanto la sra Celina como la manager de la tienda me dijeron que no me podian ayudar mas que hacer el claim que era mi responsabilidad como cliente hacer las reclamaciones pertinentes. Cual es el punto entonces de comprar muebles en la tienda. Regrese a mi casa y hice mi reclamacion y envie copia de esta reclamacion a la manager y nunca tuvo ni la gentileza de contestar o confirmar mi correo. El customer service horrible y si el peor error es comprar muebles aqui doble error comprar la garantia de 3 a;os porque lo unico que estas comprando es el derecho de la tienda de enviarte muebles rotos porque ya pagaste para que te lo reparen durante 3 a;os. Lean los reviews de los clientes en Clientes en Customer Affairs, veran que es una cultura organizacional de estafa y hacer las cosas en todos los Estados Unidos y muchos clientes reportan problemas similares y con soluciones que no los benefician. El customer service y el departamento de escalaciones otra verguenza, como te van a decir que no puedes retornar la muebleria danada cuando ellos han sido los primeros en incumplir su poliza y nadie inspecciono esos muebles de forma tal que cumplieran con la calidad requerida antes del delivery?

(Translated by Google) Good deal (Original) Buen trato

Great selection of very effortable pieces; takes time to choose from many choices. Good customer service.

The sales representative MARIA REBULL was very attentive, helpful and patient. She walked the whole store with me up stairs and downstairs and yes I was able to make a purchase.

(Translated by Google) Very well attended, super service, I left very pleased by Marie Rebull ❤️❤️ (Original) Muy bien atendida un súper servicio salí muy complacida por Marie Rebull ❤️❤️

Tamara the best. Alway coming back to her Thks

Gio and staff were super helpful and nice. Gio went out of his way to help and make our experience wonderful. 5 stars all the way!

(Translated by Google) Excellent service and kindness, good prices and quality (Original) Excelente atención y amabilidad, buenos precips y calidad

All good here at Ashley Hiallah got just what we needed! Sales Lady was excellent Enid Rivera

Salespeople are amazing 🤩 We also love to go upstairs to the discounted items. We’ve bought pictures for as little as $25 set price and the rugs are a must see. Very nice store I highly recommend checking them out!!!!!!

(Translated by Google) Excellent service (Original) Excelente servicio

We are very pleased with the assistance the Store manager Franklin provided us. He was professional, courteous and made the purchase very smooth. I’d like to thank Nilda as well for her assistance.

Damian was very knowledgeable and personable. It was a great shopping experience.

(Translated by Google) A wonderful experience, the service, letting us see first without any pressure. Argenis J provided us with extraordinary, exceptional service, we loved it, I am and we bought up to a little over budget. (Original) Una experiencia maravillosa, el servicio, nos dejar ver primero sin ningún tipo de presión. Argenis J nos brindó un servicio extraordinario, excepcional, nos encantó, estoy y compramos hasta un poco más alto del presupuesto.

Enid and Carlos sales rep and the managers there are very helpful and kind to their Customers.

Great Customer Service.

(Translated by Google) I had no problems with the delivery of my furniture. I am very happy with the purchase. (Original) No tuve problemas con la entrega de mis muebles. Estoy muy feliz con la compra.

We came to Ashley hialeah to look around and buy a few knick knacks,, Carlos was so helpful we ended up buying our new mattress, recliner, bar stools, book shelves and decorations. It was hours in here and he was so helpful showing us around and helping us choose, service was 10/10 thanks Carlos

(Translated by Google) Professional and efficient treatment (Original) Trato profesional y eficiente

I bought a complete bed and they supposedly delivered it to me the next day, while in the purchasing process, they changed the delivery date and forced me to buy an extended warranty! On the day of delivery they gave me a bed that did not correspond and was incomplete, they told me that they would solve it and a full week passed and when I received the correct bed, it was also incomplete, I called and spoke with the store manager and she told me that I have to call costumer services and I call costumer services and they tell me that it is the saleswoman's mistake, that she has to answer me! It's been 23 days and I still haven't received any solution. Worst furniture store!

(Translated by Google) Last February I placed an online order for a dresser with its mirror, where only the dresser was delivered to me and later they would deliver the mirror, this never happened because they canceled the mirror, I have tried to contact customer service and the supposed seller never shows up to redo my order, conclusion I was left with my order incomplete and helpless at the same time, no one gives a clear answer TERRIBLE SERVICE (Original) El pasado mes de febrero realicé un pedido on line de una cómoda con su espejo, donde solamente se me entregó la cómoda y posteriormente me entregarían el espejo, esto jamás ocurrió porque me cancelaron el espejo, he tratado de comunicarme con atención al cliente y el supuesto vendedor jamás aparece para q me rehaga la orden conclusión me quedé con mi pedido incompleto e impotente a la vez, nadie da respuesta clara PÉSIMO SERVICIO

(Translated by Google) Excellent attention (Original) Excelente atención

So far the customer service has been amazing Placed order for dining room set Applied non used insurance credit to purchased Will keep you updated on delivery and install 👍🏻

Carlos was amazing. I highly recommend his services and those of the store in general. Thank you 🙏🏻🙏🏻🙏🏻

DO NOT BUY FROM THIS COMPANY!!! If i could give this place negative stars i would. I bought a $2000 sofa along with a warranty (+400) less than 2 years ago and Ive had to have the sofa “inspected” by their technicians multiple times and for them to send replacement cushions (because the sofa cushions sink every 3-4 months) is a nightmare! They dont want to help you. They sale bad products at top prices and lie about their warranty. DO NOT BUY AT THIS STORE OR BRAND!!!!

We received a friendly and professional service.

Our experience was excellent thanks to the care and attention Carlos Silva dedicated during our visit to the showroom. Carlos was able to meet our needs shopping for a new kitchen set. Thank you so much!

Thank you . I’m really happy with the service.

(Translated by Google) Thanks to Ashley Store, for the excellent attention they gave us when choosing the furniture we wanted, excellent treatment from Tamara, I highly recommend coming to Ashley to choose the best furniture, quality, service, payment methods and excellent treatment. Thank you 👍🏻😀 (Original) Gracias a Ashley Store, por la excelente atención que nos brindaron al momento de elegir el mueble que queríamos, excelente trato de Tamara, súper recomiendo vengan Ashley para elegir los mejores muebles, calidad, servicio, formas de pago y excelente trato. Gracias 👍🏻😀

Niurka is a wonderful sales associate she was very helpful and attentive will definitely recommend her and the store for furniture needs

I wasn’t able to walk around the store peacefully after telling the lady that was following me around that I would let her know if I needed anything. I got a couch and asked for premium delivery as I live on the second floor. They didn’t put it the delivery directions correct and my couches were left downstairs.the delivery guys told me the sale reps are known for this.

I was really satisfied was my first visit to this store 5 points for Victor the sales person very friendly and professional I am in love with my dinning table set can't wait to receive it !!!

(Translated by Google) Excellent (Original) Exelentes

I went into this location looking only for a couch and a dresser and due to the exemplary customer service of Enid R., I walked away with a full living room set, tv stand and dresser. I was acknowledged and greeted as soon as I walked in the door. Enid asked a few questions on what I was looking for and immediately went to work looking for pieces that matched the vision I had in my head! She was detail oriented, knowledgeable and courteous. I had previously walked into another furniture store where no one even said hello, so Enid’s customer service was such a blessing. She made the process so easy and explained every portion of the purchase. I had been so stressed about the entire purchase but thanks to Enid, the entire experience was enjoyable! I can’t thank her enough!

I arrived to Ashley with no plans to purchase anything and was instantly greeted by Mike who has the warmest personality ever. He asked me what I was looking for I told him and he made sure to show me key pieces that was specific to what I was interested in. After much debate I decided to get my furniture with them not because I loved the items I chose,I really love them! But because of how great Mike was. Having a great sales person is the best you can ask for in a setting like this because you just never know. He was very patient, understanding and paid attention to every detail. Left happy with my purchases and I will be coming back to Ashley if I ever need anything for sure. Thank you Mike for going above and beyond.

(Translated by Google) Magnificent (Original) Magnifica

(Translated by Google) The attention and service they offer is super, I loved it (Original) La atención y servicio que ofrecen es súper me encantó

Professional, courteous staff.

(Translated by Google) I had a spectacular experience. The salesperson Marie Redbull was very professional. and attentive, I left very delighted and happy. (Original) Tuve una experiencia expectacular , La vendedora Marie Redbull fue muy profesional y atenta, salí muy encantada y contenta.

(Translated by Google) Excellent attention and service from agent Marinel, she assisted us with great patience and kindness, thank you 🙏 (Original) Excelente atención y servicio de la agente Marinel, nos atendió con mucha paciencia y amabilida, gracias 🙏

Very nice and friendly people

Awesome customer service !!

Good service Just disappointed I could not take furniture on Wednesday the day I bought. I live far away and have to come back on different day

Amazing people Francis upstairs in the outlet and Manager Rayma were outstanding providing exceptional service and hospitality

Lovely furniture,employees were friendly,and I didn't buy anything

Excelent prices and great quality and product selection and the delivery wast fast and everything went perfect! I higly recommend the store for everything you need to your home from mattresses to accesories!

Very good

Really good furniture at lower cost ,we found the sofa table the previous store did not have. Thank you Ashley furniture

Great service! Appreciate to Gudelio to helped me with the new sofa and a good customer service.

Best experience.

(Translated by Google) Everything is beautiful. I bought two sofas for my living room, however at the time of the sale they told me that they were going to give me a bonus of 200 that arrived by email and it has been 2 months and it never arrived. The saleswoman doesn't give me a reason for the bonus either. They promise a lot of things at the time of sale and then come up with nothing. After a failed delivery I had to return and pay for premium delivery where the furniture was damaged and the repair was to paint the damage. Very nice products but customer service is 2 out of 5 :( (Original) todo es hermoso. compre dos sofas para mi sala sin embargo al momento de la venta me dijeron que me iban a dar un bono de 200 que llegaba al mail y ya han pasado 2 meses y nunca llego. la vendedora no me da razon del bono tampoco. prometen muchas cosas al momento de la venta y luego no salen con nada. despues de una entrega fallida tuve que regresar y pagar la entrega premium donde se dañaron los muebles y la reparacion fue pintar los daños. muy lindos los productos pero el servicio al cliente es 2 de 5 :(

great prices and great quality i will continue to shop in ashley Hialeah and also they have a huge clearance section upstairs. Thank you to the team that assisted me.

I walked into the store hoping I find what I was looking for. I was then approached by Damian. Very well distinguished gentleman, might I add. He directed me to what I was looking for. He stood by and didn’t pressure me at all. He was wonderful in providing me with information that I was unaware that I qualified for. I’m so grateful that he was there.

(Translated by Google) I had excellent attention from Mr. Gudelia Hernández, very patient and kind. 100% recommended (Original) Tuve una excelente atención por parte de señor Gudelia Hernández, muy paciente y amable 100% recomendado

Was a really nice experience

(Translated by Google) Excellent atention. Zoe Jerónimo attended me and helped me choose my accessories and my mattress. I recommend this store in Hialeah. 100% recommendable (Original) Muy buena atención. Me atendió Zoe Jerónimo y me ayudó a escoger mis accesorios y mi colchón. Les recomiendo esta tienda en Hialeah. 100% recomendable

I absolutely love Ashley, great product, great quality and amazing service! 10/10

The sales person was very helpful

(Translated by Google) Excellent attention (Original) Excelente atención

MY FELLOW AMERICANS, ASHLEY FURNITURE IS THE SAME AS CITY FURNITURE AND I LOVE CITY FURNITURE, BESIDES HAVING GREAT STAFF AND GREAT FURNITURE (MORE STURDIER) THEN RTG , IF YOU PURCHASE ONE OF THEIR INSURANCE PLANS AND DO NOT USE IT, WELL THEY SEND YOU A CREDIT TO BE ABLE TO USE ON SOMETHING ELSE. WHICH IS GREAT BECAUSE I NEEDED SOMETHING TO PUT MY SAFE ON AND WALLAH! THIS LITTLE ITEM JUST JUMPED OUT AT ME. CANT WAIT TO RETURN AND GET MY BEDROOM SET SO I CAN BE MORE CIVILIZED AGAIN. MOVING IS SO HARD ESPECIALLY WHEN YOUR OLDER, AND EVERYONE KNOW TIMES ARE EXTREMELY TOUGH, BUT CITY FURNITURE AT LEAST IS HELPING US WORKING AMERICANS WITH RETURNING THE UNUSED INSURANCE AS A CREDIT SO WE CAN GET SOMETHING WE NEED. ORIGINAL PRICE $346, CLEARANCE PRICE $149.99, MINUS MY $98.00 CREDIT FOR INSURANCE NOT USED, I ACTUALLY PAID $62.00 THANK YOU CITY.

Amazing staff quick service and beautiful furniture

Loved my bedroom set. Ashley never disappoints and will definitely continue coming back.

(Translated by Google) Customer service is excellent! Good price and quality on all furniture (Original) La atención al cliente es excelente! Buen precio y calidad en todos los muebles

The place is very friendly, the salesperson that took care of us was great Argenis Jimenez , he offered us the best deal on the bunk bed for our grandkids including the mattress. We are very pleased with the service we got. Only one issue that needs to be corrected is my name on the forms showing Jhoan , my name is John Munoz, which he told me that it was going to be taken care of, but I'm still receiving messages with the wrong name ...

(Translated by Google) I had an excellent experience in this store in Hialeh. The person who assisted me was a person who recommended the best product at an excellent price. (Original) Tuve una experiencia en esta tienda de Hialeh excelente. La persona que me atendio fue una persona que me recomendo el mejor producto a un excelente precio.

Cora our Sales person was excellent. Really very knowledgeable. And frienhey very helpful bixby expertise

Very surprise at the selection in this store. Sale Rep Argenis Jimenez was great! Helped us with an accent piece for our dinning room. Would definitely come back and request him.

From the moment I walked in, Gudelio greeted with a warm welcome. He was extremely helpful. He listened attentively to my furniture needs and preferences, and guided me towards the perfect options. I was particularly impressed with his ability to narrow down the choices based on my specific requirements. He took into consideration my budget, space limitations, and personal preferences, which helped me make an informed decision. I couldn't be happier with the furniture piece I purchased, and it fits perfectly in my home. I will definitely be returning in the future for any furniture needs I may have.

Hit or Miss, Service is good, Thank you Victor R. for accommodating. This is scratch n dent for real, some stuff is in real bad shape , some seem gently used with minor imperfections. Good luck.

It was a pleasure being helped by Marinel. She understood what I was looking for in a new couch and gave great suggestions. Marinel took the time to ensure the specifications of each couch would work within my parameters. She was patient as it took me some time and back and forth to decide.

Excellent 😍😍

(Translated by Google) Very good attention!!!! (Original) La atención muy buena!!!!

I loved the service in this location and loved my beds. Definitely coming back soon.

(Translated by Google) Since we arrived, the attention was 20 points... we found the sofa bed that we were looking for and we were very satisfied with the attention, really thank you very much for helping us find this incredible piece!! (Original) Desde que llegamos la atención fue 20 puntos.. encontramos el sofá cama que buscábamos y quedamos muy satisfechos con la atención, de verdad muchas gracias por ayudarnos a encontrar esta increíble pieza!!

(Translated by Google) Beto is an excellent salesman, motivator and server.. congratulations (Original) Beto es un excelente vendedor ,motivador y servidor..felicitaciones

Very friendly and professional, josvany a very nice person.

Gudelio is the person you need to help you with your shopping needs. I had a great shopping experience

Excellent service. The salesperson and the manager made everything simple.

Our experience was great and Beto was very helpful with finding us everything we needed! Delivery was on time as well

Don’t waste your time they treat you amazing the day of purchase but when the delivery comes and 😂😂😂😂😂😂 this place is a joke I’ve had 3 tables sent over for replacement and all 3 dining tables have arrived damaged. the majority of the product is dameged. They could care less after they have your money don’t waste your time with this store the quality control is trash. Spent $9000 on a table and 2 sofas and the table came damaged and all they were willing to do was give me a discount huge problem to have the table exchanged. Boxes even had water damage from where ever they where stored

Franklin and Victor were amazing! They both help me until I was completely satisfied. Amazing customer service. Most definitely will come back and purchase again. Thank you and keep up the good work 💯

Not only does this store have the worst communication, but they also sell their furniture under false pretense. Early December I walk into the store and saw a recliner that I wanted for a family member, it was between Ashley furniture and rooms to go on deciding on the purchase. The sales associate and the manager assured me that they would do everything possible so that the recliner would be delivered before Christmas day. I called 2 weeks before Christmas to get an update on the delivery date and was informed that if not before Christmas then on the 27th of December it would be delivered. I wasn't very happy of the news but had no choice but to wait. New Years arrived and still no recliner nor any updated phone call / email on my delivery that was expected to arrive on the 27th of December. I call the store and request to speak w the store manager. Not only do I get placed on hold for over 25 min. But when the Manager gets on the phone. She tells me that the piece I purchased wich was over $600 had been discontinued. I was so upset and disappointed at this point. The only option I had was to accept the actual floor model that I seen. And they would have to get a 3rd party to deliver the recliner and it would be delivered in 2 days. The delivery company calls me when they finally pick up the recliner stating that Ashley Furniture gave them the wrong address and they need more $ to make the delivery. I confirmed the address and stated that they need to deal w the store for more $. I still haven't received my recliner. Will never come here again nor do I recommend this location to anyone.

Always a deal on quality items. Purchased my living room and a side table. Customer care is always attentive.

Excellent attention,

The employee was extremely friendly and had a lot of patience. thank you so much.

Great selection and attention by staff. Found what I needed that will be delivered in just one day.

Customer service was outstanding, very professional, and also she assisted me with loading the merchandises to my car.

Excellent service guvedio ( im not sure if im saying his name correctly) was very helpful and patient

Stop bye and see Enid!! She is the best. Very informative and helpful to your needs.

I was helped by Nilda and I saw that the staff were very nice, friendly and accommodating! Definitely a great store to do some furniture shopping.

It was my first time in one Ashley Store and ir was really good, I found what I was looking for, good customer services from Argenis and everything was delivered on time and in a perfect condition !!! I so Happy !!! Thank you !!!

(Translated by Google) Very good attention provided by Rep. Jimenez. I recommend the site for the good prices and customer service (Original) Muy buena atenciòn brindada por el rep Jimenez. Recomiendo el sitio por los buenos precios y la atenciòn al cliente

(Translated by Google) Excellent treatment, and a lot of help with financing (Original) Excelente trato, y mucha ayuda para el financiamiento

(Translated by Google) Very good treatment by Marinela, very efficient and familiar, she knows her job well and strives to please, the place is very comfortable and the offers are very diverse. Thank you Ashley home Store (Original) Muy buen trato por Marinela, muy eficiente y familiar, conoce bien su trabajo y se esfuerza por complacer, muy confortable el lugar y muy diversa las ofertas, Gracias Ashley home Store

Very good

Had a great and fast experience for my 1st time in the store. Thanks to Mr. Eduardo Frech for his patience and knowledge on mattresses. Great asset to Ashley furniture.

Luis E. Was a fantastic sales rep. This is our second purchase at this location and have been overjoyed with both items couldnt recommend more with various options to choose from Budget and economic while being stylish And luxurious and premium items well worth their value

Thank you!

(Translated by Google) I loved the customer service. The saleswoman Enid is very kind. (Original) Me encanto la atencion a el cliente .Es muy amable la vendedora Enid.

Place is super nice and super clean. Sales associates help you immediately and ours didn’t have any problem showing us multiples of the kind of couch we wanted. However beware if you are a buyer and live in an apartment complex/condo/anything that requires elevator. Delivery person said that the company doesn’t have them go upstairs and if we wanted the item upstairs we would have to pass him money on the side. Of course I paid it because I wasn’t going to leave my item in the lobby of the complex or take it up myself as it was large and heavy. Although ultimately perhaps what I should have done was tell them to take it back and request a refund.

Love this place and the furniture. The sales person was nice, helpful and very informative about everything I needed to know about the furniture.

It was a lady who served me, I don't remember her name. wow that was very good

Excelent customer service Nuirka. Will recomend Ashley Furniture to Family & friends.

(Translated by Google) A very nice and welcoming place with excellent sales assistants who help us and explain to customers with tremendous kindness and professionalism, keep working as you have been doing until now, thank you very much and best regards. (Original) Un lugar muy agradable y acogedor con excelentes asistentes de ventas que nos ayudan y explican a los clientes con tremenda amabilidad y profesionalismo, sigan trabajando como hasta ahora lo han venido realizando, muchas gracias y saludos cordiales.

Excellent service, and furniture selection!!! Frenly store ambiance i. Super happy with my new furniture.

Magnificent experience! Beto took great care of us.

(Translated by Google) Excellent attention (Original) Excelente atención

Definitely recommend! Great store! Ask for Enid !! She’s awesome !

(Translated by Google) Excellent treatment by the seller, I found everything I was looking for, totally satisfied! Thank you! (Original) Excelente trato por parte del vendedor, encontré todo lo que buscaba, totalmente satisfecha ! Gracias!

My salesman was very knowledgeable, courteous and patience.

We were very happy with the excellent help that representative Carlos gave us during the process to buy the living room furniture . He had a lot of patience and his professionalism helped us make our purchase.

The GM doesn't to her part. Some of the staff is very rude. I was hung up on several times. Been patient but enough is enough. When I get my refund back they don't have to worry about me or my family shopping with this company again. Victor Torres is the best. I exclude him from the madness.

(Translated by Google) The attention was very nice (Original) La atención fue muy buena

well, it sucks to shop inside the store because your prices online are better and you make it so difficult for your employees to make a freaking honest dollar when you’re offering better deals online that you don’t let them provide to the customer! coming from someone who worked retail half her life your business sense it’s not very good!!

Super friendly and answered any questions I had. Thank you

(Translated by Google) My very professional experience I had a response immediately and purchased Something that I loved, thank you very much (Original) Mi experiencia muy profecional tuve una respuesta de inmediato y compré Algo que me encanto muchas gracias

(Translated by Google) Customer service was amazing, Mr. Gudelio Hernandez is SO KIND and patient. Our purchase was successful, thanks to him. The customer service... It was wonderful, Mr. Gudelio Hernandez is an extremely kind and patient person. Our purchase was successful, thanks to him. (Original) Customer service was amazing, Mr. Gudelio Hernandez is SO KIND and patient. Our purchase was successful, thanks to him. La atención al cliente… Fue maravillosa, el señor Gudelio Hernandez es una persona extremadamente amable y paciente. Nuestra compra fue exitosa, Gracias a él.

GREAT smooth shopping experience with a knowledgeable sales person named Celina.

Enid was amazing …. Beautiful furniture and beautiful people. Cant wait for my delivery

I went to the store and was greeted incredibly and got a lot of help from Niurka which she was my sales person and also Carmen, she was the manager of the store, great attention and service, will definitely go by over and over again. 5/5.

Great furniture Store,And great prices too..Friendly staff too. Go there for good deals I recommend it

Aldalberto was very informative, friendly and professional. Great open atmosphere, no funny sales technique. His two managers were excellent. Great expirience.

I had a great shopping and purchasing experience with Selena in the clearance section. She was professional and funny!!

My husband and I have purchased furniture from this location on two separate occasions and we received exceptional service on both visits. While on our last visit, prices were affordable and sales associate Victor was very pleasant, patient, and professional. I will definitely return for all future furniture needs!

(Translated by Google) Excellent service from Enid and the entire team. (Original) Excelente atención de Enid y todo el equipo.

Had a wonderful experience at the store. All the staff is professional and friendly, specially Ms Marie Rebull who went above and beyond what was expected. We will surely return and refer. Thank you!

Everyone was so friendly and helpful. The prices were 👍 great.

Very attentive clerk, helpful and friendly

(Translated by Google) Everything was super good and Enid's attention was incredible. He helped us see the best options while advising us at all times. We will return for sure (Original) Todo estuvo súper bien y la atención de Enid fue increíble. Nos ayudo a ver las mejores opciones mientras nos aconsejaba en todo momento. Volveremos de seguro

(Translated by Google) I would definitely buy my furniture here again, the service seemed to be one of the best, they make you feel like you were part of the family and they follow you up from the moment you buy until the delivery is delivered. The delivery was wonderful, the drivers helped me a lot to make everything look nice and in its place, they put everything together with due care and everything arrived perfect, without damage. In the end the drivers call costumer service to confirm that everything has arrived safely. (Original) Definitivamente volvería a comprar mis muebles aquí, la atención me pareció una de las mejores, te hacen sentir como si fueras parte de la familia y te hacen seguimiento desde que compras hasta que te entregan el delivery. El delivery fue maravilloso, los drivers me ayudaron un montón a que todo quedara bonito y en su lugar, armaron todo con su debido cuidado y todo llegó perfecto, sin daños. al final los drivers llaman a costumer service para confirmar que todo haya llegado bien.

(Translated by Google) Very good attention, grateful for services (Original) Muy buena atención agradecida por servicios

(Translated by Google) Good service and advice, thank you (Original) Buena atención y asesoramiento, gracias

We were in and out of the store in under an hour. Luis was very helpful and our delivery time was only three days from purchase. The average delivery time at rooms to go right now is two months very happy.

(Translated by Google) Excellent service from the saleswoman Marinel Méndez. (Original) Excelente atención de la vendedora Marinel Méndez.

Excellence customer service !! Thank you

Enid made us feel comfortable. She is friendly and very helpful. Great customer service. We are extremely happy with our purchase.

Carlos great guy great service 👏 👍

My experience was excellent the staff was really friendly, the gentleman that helped me explained all the difference in material for the sofas and helped me make the perfect choice choice for my living room set. I'll be recommending this location for all my friends that are looking to buy new furniture.

(Translated by Google) Everything was without purchasing pressure. (Original) Todo fue sin presiones de compra.

(Translated by Google) The treatment I received was excellent, Marínel Méndez, a very nice and very professional person, I am very satisfied with her services, thank you (Original) Excelente fue el trato q recibí, Marínel Méndez una persona muy agradable y muy profesional, estoy muy satisfecho con sus servicios, gracias

Great salesperson, prices and furnitures

Excellent service from Carlos at this store. Patient while i rejected many recliners and help me find the one. Thank you for helping me and your associate. The present was a hit.

(Translated by Google) Excellent care (Original) Una atención excelente

Camila did an amazing job helping me out choosing the best couch. Super kind and sweet. Will be returning for future furniture needs.

Very nice experience and exelent prices

Very nice sales representative

Excellent service

Gio and John are the best people in this business at the store. Just go talk to them and you will see they will take care of you

Super good

(Translated by Google) The shopping experience was wonderful, the staff was super attentive and willing to help you all the time, the store is very well equipped, I simply loved the furniture I chose (Original) La experiencia de compra fue maravillosa, el personal súper atento y dispuesto ayudarte todo el tiempo, la tienda está muy bien equipada, el mueble que escogí simplemente lo amé

They dont answer store phone. Ever. I have not received order delivery status. As they said.

Have been going to them for the past 3 years. Always a great experience and good quality furniture, the sales people are very helpful.

(Translated by Google) Excellent, the boy who served us, Adalberto Alfonso, was very kind, he did a very good job, thank you (Original) Excelente el muchacho que nos atendio Adalberto Alfonso fue muy amable hizo muy buen trabajo gracias

Friendly and helpful service 👌 I am very satisfied with my purchase and the salesperson was very patient, much appreciated. 🙂

(Translated by Google) My stay at Ashley Store last Saturday to purchase a bunk bed was short and precise, but at the same time it was still a pleasant and comforting experience. Now I really don't remember the name of the young man who served me, but I can say that Their attention and professionalism are worthy of praise. Greetings to all. (Original) Mi estadía en Ashley Store el pasado sábado para adquirir un bunk bed fue corta y precisa, pero a su vez no dejó de ser una experiencia grata y reconfortante, verdaderamente ahora no recuerdo el nombre del joven que me atendió, pero si puedo decir de que su atención y su profesionalidad son merecedoras de elogios. Saludos a todos.

(Translated by Google) I am very happy with the service and the tension they gave me and they helped me find what I wanted, thank you (Original) Estoy muy contento con el servicio y la tensión que me dieron y me ayudaron a buscar lo que quería gracias

Really good attention by de sell person very knowledgeable and helpful

(Translated by Google) The agent who helped me, Luis, was very attentive, professional, making sure that I liked the products I chose, very good service on his part, really. (Original) El agente que me atendió Luis muy atento, profesional, pendiente de q me gustara los productos q elegí, muy buen servicio de su parte de verdad

Quick, simple, courteous. Working with the clearance team, they were able to hook me up with a great deal on a dining room table and chairs well below retail!

I enjoyed my visit to Ashley Store in Hialeah. I was greeted by Damian Ochoa. He is very professional, helpful and polite. I purchased my bedroom set from him. Will definitely look for him whenever I have to make additional purchases.

(Translated by Google) If you are looking for your home... here you will find (Original) Si buscas para tu casa ..aqui encontraras

(Translated by Google) This review is for the store in general that has very good quality and beautiful products. Especially a saleswoman...Camila...if you don't know what you want...she will find it for you...at a good price and with the perfect conditions for you. He is an angel and has very good customer service. 100% recommended!!!!! (Original) Este review es para la tienda en general que tienen productos de muy buena calidad y preciosos. En especial a una vendedora...Camila...si usted no sabe q quiere...ella se lo encuentra..a buen precio y con las condiciones perfectas para usted. Es un angel y tiene muy buen customer service. 100 % recomendada !!!!!

Carmen and Juan were great associates to work with. They were very patient with us and answered all of our questions. Very knowledgeable as well.

Very good service! Enid Rivera from 49ST Ashley, was very patient and had amazing communication skills. She Helped me with all my decorations adjustments. Wouldn’t think twice when recommending her to assist you!

Great customer service. Very nice clean environment.

Very professional and courteous

Very clean,and staff very professional.

They have a good customer service.

Excellent team very helpful

I bought a sofa and a loveseat that i saw online at their hialeah,fl location.the sales person Damian really helped me find the right sofa set I was looking for. I would definitely recommend.

I give Damion 5 stars on my written review as he did a great job assisting me with my couch purchase. However, their delivery confirmation team and their process is an huge inconvenience. If you live in an apartment or condo, they need to confirm with the property that you have reservations set up for delivery. They will not leave messages for the property to call them back. I was told that if they can’t confirm with the property then they won’t deliver the item. Last I checked I was the customer/purchaser and not the property management company. I had to call back again to be put on hold when I was physically in front of the property manager to ensure he picks up the phone when they call him.

(Translated by Google) Elegant and friendly professional service!! Super recommended 👍🏼 (Original) Servicio profesional elegante y amable !! Súper recomendados 👍🏼

The best sales experience with Celina. Thanks 😊

Gudelio has great customer service skills and patience

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) Super in love with my dining room and grateful for the good attention of Camila Rubio Luna from the Outlet in Hialeah. (Original) Super enamorada de mi comedor y agradecida por las buenas atenciones de Camila Rubio Luna del Outlet in Hialeah.

(Translated by Google) Excellent, very friendly and good guidance on what I was looking for (Original) Excelente muy amable y una buena orientación en lo que estaba buscando

Good service Nice salesman

(Translated by Google) Excellent service! Argenis treated me very well and helped me with my purchase. Thank you (Original) Excelente servicio! Argenis me atendió muy bien y me ayudo en mi compra. Gracias

The sales rep Enid Rivera was kind, understanding, knowledgeable, patient with me. Excellent service

(Translated by Google) Very good shopping experience and excellent service and quality of products (Original) Muy buena experiencia de compra y excelente atención y calidad de productos

I walked into the store and explained what I wanted. I was directed to a supervisor who took as much time as I needed to purchase what I needed. I am very happy with the money I saved.

Great place to find good deals.

(Translated by Google) Enid is such a kind helpful person! I love going to this location and if you need assistance ask for Enid! I’ve placed and received 2 orders with Enid and everything went smooth. She works hard to get you something that matches what you're looking for and has patience of a saint, especially when my kids were being a handful! I will be buying all my furniture from here with her from now on. Thank you Enid! I have placed and received 2 orders with Enid and everything has gone well. She works hard to get you something that matches what you are looking for and has the patience of a saint, especially when my kids were acting out. I will buy all my furniture from here with her from now on. (Original) Enid is such a kind helpful person! I love going to this location and if you need assistance ask for Enid! I’ve placed and received 2 orders with Enid and everything went smooth. She works hard to get you something that matches what you’re looking for and has patience of a saint, especially when my kids were being a handful! I will be buying all my furniture from here with her from now on. Thank you Enid! He hecho y recibido 2 pedidos con Enid y todo ha ido bien. Ella trabaja duro para conseguirte algo que coincida con lo que estás buscando y tiene la paciencia de un santo, ¡especialmente cuando mis hijos Se estaban portando difícil. Compraré todos mis muebles desde aquí con ella a partir de ahora.

(Translated by Google) Giovanni was the person who attended us, he made the visit and search something easy to find what we are looking for, options and prices, color and comfort, all easy to choose, responding to our demands with maximum professionalism and generosity. If I were to return again, of course I would ask for this employee to attend me. (Original) Giovanni fue la persona que nos atendió, hizo de la visita y búsqueda algo fácil de encontrar lo que buscamos , opciones y precios, color y comodidad todo fácil al elegir, respondiendo nuestras exigencias con la profesionalidad al máximo y generosidad. Si regresara nuevamente por supuesto que preguntaría por este empleado para que me atendiera.

Sales person was attentive and very helpful. First time at Ashley furniture and I was impressed. Will totally recommend.

Our salesperson was Luis Mendoza and he did a great job finding us the right sofa at an amazing price. This location has a huge selection and some great clearance deals.

(Translated by Google) Wonderful attention from the store, especially Mrs. Francis, very good prices and opportunities. We went simply for a piece of furniture that we saw online and it will definitely be where we will buy the furniture for our house. (Original) Maravillosa la atención de la tienda, especialmente la señora Francis, muy buenos precios y oportunidades. Fuimos simplemente por un mueble que vimos online y definitivamente será donde compraremos los muebles de nuestra casa.

Just bought my dinning table

Amazing!

(Translated by Google) Here you find everything you need and with very convenient prices. In addition, the advisor can help you much more than you think. I always recommend this place. (Original) Aquí encuentras todo lo que necesitas y con precios muy convenientes. Además el asesor te puede ayudar mucho más de lo que piensas. Te recomiendo este local siempre.

(Translated by Google) I love the furniture and the personal attention (Original) M encanta los muebles y la atención d personal

Sales Associate: Luis Escalera Provided immediate and excellent customer service. He was knowledgeable of what we needed in order to make the right purchase to fit our needs. Keep up the good work.

(Translated by Google) Excellent atention (Original) Muy buena atención

The experience was fantastic. The representative who attended me was very professional and attentive at all times.

(Translated by Google) The saleswoman Yamelis makes El Dorado an excellent place, with an excellent gift of nice people. Thank you 😀 (Original) La vendedora Yamelis hace del Dorado un lugar excelente,con un excelente lindo don de gente. Gracias 😀

I want to the RTG outlet to buy my grand baby some furniture and all I saw was banged up furniture. I left and went to Ashley furniture. I had bought a bedroom set here before. Ashley furniture had really nice furniture and I found my grand baby a beautiful chest and nightstand. It was very sturdy and you can tell it was good quality. The sales rep Enid was helping me and she was very helpful. I made the purchase and left satisfied. I am also satisfied with my previous bedroom set purchase. I think im sticking with Ashley furniture.

Very good

Nice

Professional attentive to my rest

(Translated by Google) Excellent service and customer care (Original) Excelente servicio y atención al cliente

(Translated by Google) I almost didn't go in because it said outlet but WOW!!! the store is great!!!! The outlet is on the second floor! (Original) Casi que no entro porque decía outlet pero WOW!!! la tienda es genial!!!! El outlet es en el segundo piso!

Great experience, very friendly and informative, showed me exactly what I asked for and got me in and out quickly.

(Translated by Google) One more time in my favorite store where you can breathe peace of mind and security, as always my salesman attended me, who with great effort and perseverance always gives the best, professional, with knowledge of his products (Original) Una ves más en mi tienda favorita donde se respira tranquilidad y seguridad ,como siempre me atendió mi vendedor q con paso encía y perseverancia da siempre lo mejor,profesional ,con conocimiento de sus productos

Have nice stuff but kind of expensive I bought a bed frame cus on sale mattress couldn't was $180.00 for a twin only bed

Please please do not buy from here ! We were sold a lie ! We purchase the furniture on July 26 and are still waiting on any of the pieces ! The sales people lie to you there to get you to buy ! Who wants to buy furniture to get it a month later !!! The manager and sales people tell you o it won’t take long we will keep checking and nothing the pass buck later and no one cares after you have already paid ! Horrible horrible service this is the US and they supposedly have warehouses here in Florida but you can’t have your furniture for a month ! Do not buy here we bought a dining room they had available in their warehouse and had to wait overa week for it and the delivery guys were rude after being late over half hour and we lost our elevator reservation! Don’t spend money here not worth it and the table was scratched and so was the chair . We just called customer service and they tell us that the furniture can get damaged prior to delivery that things happen !!!!

The staff is always helpful, they cater to customer experience, you get the best service while shopping at Ashley Hialeah. I love a few of their collections, styles, and the quality of their products. Will definitely shop again.

(Translated by Google) HORRIBLEEEEEEEEEEE Really the worst place I've been able to go, it's been 1 month and my bed still hasn't arrived. They tell you in the store that it's available and then they cancel the delivery because the bed is no longer available, I've changed 2 times model and even so the same thing continues to happen to me, when I go to the store they say one thing and then it's another, when I managed to receive one it arrived broken and I'm still waiting for the change for a new one. I want to cancel the order and they won't let me. I WILL NEVER GO THERE AGAIN…. I DO NOT RECOMMEND IT TO ANYONE AND I WILL PUBLISH IT ON ALL THE NETWORKS (Original) HORRIBLEEEEEEEEEEE de Verdadd el peor lugar que he podido ir,llevo 1 mes y todavia no me ha llegado mi cama.Te dicen en la tienda que esta disponible y luego te cancelan el delivery porque ya la cama no esta disponible,he cambiado 2 veces de modelo y aun asi me sigue pasando lo mismo,cuando voy a la tienda dicen una cosa y ya luego es otra,cuando logré recibir una me llego rota y todavía estoy esperando el cambio por una nueva.Quiero cancelar la orden y no me dejan.NUNCAAAAA MAS VUELVO A IR AHÍ…. NO SE LO RECOMIENDO A NADIEEEEEEE Y LO PUBLICARÉ EN TODAS LAS REDES

I recently purchased furniture from Ashley Furniture and I couldn't be happier with my experience. The wide variety of high-quality pieces they offer allowed me to find exactly what I was looking for to furnish my home. The customer service was exceptional - the staff was friendly, knowledgeable, and eager to assist. The delivery process was smooth and efficient, and the furniture arrived in perfect condition. I was impressed with the attention to detail and craftsmanship of the pieces. Ashley Furniture has truly transformed my living space into a comfortable and stylish haven. I highly recommend Ashley Furniture to anyone in search of beautiful and durable pieces for their home. I'm a satisfied customer and will definitely be returning for future furniture needs.

Celina was helpful and attentive. good prices

(Translated by Google) It was very good excellent (Original) Fue muy buena exelente

The salesman was very helpful and attentive. I found what I needed it at a good price. I highly recomend to shop at Ashley Store.

Luis was very patient with me and my wide today. He helped mo ed furniture until we got the pieces to fit. Yaay!!

I love the Ashley Furniture products. They are just what I was looking for to complete our home and make sure it looks warm and full of love. The sales person today was the perfect match to our needs: very friendly, patient, passionate with the brand, helpful and realistic 😀 Thank you Argenis!

(Translated by Google) Everything excellent and very friendly (Original) Todo excelente y muy amables

It’s such a nice place, Enid take care of me, so professional and she was just on point! She help me to get exactly what I was looking for! Thank you Enid

I went into the store to just browse; however, the deals were too good to pass up. Not to mention my salesperson Enid she was amazing! Excellent customer service!!!!!

Excellent customer service !!!

Celina bimblich was remarkable she had so much patience with us we bought a lift chair she spent a lot of time with us I would recommend Ashley’s furniture and celina anytime

Miurka and the manger Zoe are the absolute best people,very kind,knowledgeable and helpful. I was able to do my re-selection without any problems. I Will definitely be back again and recommend this store to everyone that I know.

Really nice and service

(Translated by Google) Customer service is good, people are attentive and friendly. In the warehouse there are designs of bedroom sets to choose the most suitable for its style and price. The financing plan is good and accessible. It is the first time that I visit that store, my experience was positive. I hope that the delivery and the assembly of the bed are fulfilled correctly. (Original) El servicio al cliente es bueno, gente atenta y amable. En el almacén hay diseños de juegos de dormitorio para elegir el más conveniente por su estilo y precio. El plan de financiamiento es bueno y accesible. Es la primera vez que visito esa tienda, mi experiencia fue positiva. Espero que se cumpla correctamente con el delivery y el armado de la cama.

Enid and store manager were extremely helpful and professional. A very pleasant experience.

EXCELLENCE!!!!! Staff is Beyond Helpful! Great Markdowns, Discounts. Very Accommodating.

Great service.

Our salesperson Victor was truly outstanding ... Very Pleasant, patient, professional and willing to help in every way needed .. I'm sure he's your top salesperson, if not, he should be!

Very nice, great price

Great Experience, Nice Helpful and friendly staff…… I would definitely come back

Camila has excellent guest service skills. She is very friendly

Place has a lot of options for different stuff. Make sure you visit upstairs the clearance area. Niurka was very helpful in showing me all that was available

Carlos was helpful, thorough and even arranged delivery for me.

Everyone was so helpful and knowledgeable will recommend the store to all my friends and family.

(Translated by Google) The customer service of this store is terrible, especially from the manager Luis, I don't know how many calls now and he never answers or returns the call, it is disrespectful. To sell you and charge you they have #1 but to help you with something as simple as a refund to the card of an order canceled forever, of course they don't care about that. The only person who helped me on several occasions was Niurka, very loving and tried to help me with everything. I do not recommend this place (Original) Pésimo el customer service de esta tienda,sobre todo del manager Luis,no se cuantas llamadas ya y nunca contesta ni devuelve la llamada,es una falta de respeto. Para verderte y cobrarte tienen el #1 pero para ayudarte a algo tan simple como un refund a la tarjeta de una orden cancelada una eternidad,claro ya eso no les importa. La única persona q me ayuda en varias ocasiones fue Niurka,muy amanle y trató de ayudarme en todo. No les recomiendo este lugar

(Translated by Google) Lots of variety, CREDIT option and in my case I bought a table for the rltekevisor I was looking for in the Clarence area. Very attentive (Original) Mucha variedad, opción a CREDITO y en mi caso compre en el área de clarence una mesa para el rltekevisor que estaba buscando. Muy atentos

The worse nightmare of my life with a furniture company.

Had a great experience today when we finally chose our living room furniture. Our sales rep Luis Mendoza Ordonez was very patient with us and quite informative. I will definitely be going back some day soon to choose bedroom furniture.

Very helpful and cautiously good working environment

(Translated by Google) Excellent attention, the furniture was harmoniously set in each space. First time going and I came out with what I wanted. (Original) Atención excelente , los muebles estaban ambientados de manera armoniosa en cada espacio. Primera vez que iba y salí con lo que quería.

Good person 👍😊😊

Camila was the one who took care of us and was very professional with no pressure. We spent almost 1 hour with her, looking at various pieces of furniture that we were interested in and she was very patient, communicating us the information about each one, along with their price. We finally settled on a few pieces that we really liked and she made it very easy all along. We were extremely pleased with her familiarity of the selection they have and the beautiful furniture that what we finally decided to get. I would definitely recommend her anytime.

We had a very pleasant experience, we were looking for a small couch for our new home, and in Niurka was very helpful, friendly, and patient. Manager came to us and asked how our experience was and if we needed any help as well. Definitely will be back!!

(Translated by Google) I loved this place, I recommend it 100% (Original) Me encanto este lugar , se los recomiendo 100%

(Translated by Google) I liked Ashley forniture, it has a wide variety of furniture and prices, but above all my 5-star rating is for the super customer service, they were very patient and explained everything I needed to know, when I wanted to make a change in my order they did it without No inconvenience, the store was about to close and turn off the lights and even so they were able to achieve what I wanted and that I left there very happy, I recommend it, the attention is the best. (Original) Me gusto Ashley forniture, tiene mucha variedad de muebles y precios , pero sobre todo mi valoración 5 estrellas es por la súper atención al cliente , tuvieron mucha paciencia y me explicaron todo lo que necesitaba saber , cuando quice hacer cambio en mi pedido lo hicieron sin ninguna molestia , ya la tienda estaba en hora de cerrar y apagar luces y aún así fueron capaces de lograr lo que yo quería y que saliera muy feliz de allí, la recomiendo , la atención es lo mejor .

(Translated by Google) Downstairs is an Ashley store with reasonable prices and quality, upstairs is a City Furniture outlet (Original) El piso de abajo es tienda de Ashley que tiene precios y calidad razonable, la perte de arriba es un outlet de City Furniture

Enid took good care of me when I visited the store. I had a very good experience, I will definitely recommend Ashley Furniture.

(Translated by Google) I think that Carlos is the best seller I have ever had in my life. He is a person with a lot of professional ethics. (Original) Pienso q carlos es el mejor q vendedor q e tenido en mi vida es una persona con mucha etica profecional deverian de hacer un reconocimiento el tiene mucha paciencia para vender muebles y siempre te ayuda gracias exelente atencion

Niurka is Amazing and provides EXCELLENT Customer Service!! She is an asset to Ashley Furniture! Thank you Niurka!

Very pleasant experience, I will buy with you again

(Translated by Google) Excellent place to buy what you need for your home and the best seller Leonel Diaz do not hesitate to contact him willing to help you Thank you (Original) Excelente lugar para comprar lo que necesitas para tu hogar y el mejor vendedor Leonel Diaz no dudes en contactarlo dispuesto ayudarte Gracias

Just left Ashley’s Furniture store and was greeted by Leo, who took his time as we made the right choice on a few pieces. Never pressured us to buy anything. Then came John joking and also making us feel like we were in the right place at the right time. Later finding out he was the big boss 😂. Both were great and very helpful. I appreciate the family feel I left with. Definitely will be back!!! Y’all ask for Leo when you go!!!! Thank you

Amazing service! Niurka and the male manager helped me out. Recomendado to anyone.

(Translated by Google) Very happy and grateful with the service and attention of Mr. Luis Escalera!!!! (Original) Muy contenta y agradecida con el servicio y atención del Sr. Luis Escalera!!!!

(Translated by Google) Quality and excellent attention (Original) Calidad y Excelente atención

Very friendly staff..

Very good costumer service and fast respond I’m happy with my purchase 😊

I love the Hialeah location! My husband and I came in to purchase a bedroom set and we almost walked out with even a dinning table. The reason we did not is because the card we got approved for was only online and not In store. Which I wish we would have been able to purchase in store because the associate who helped us (we did not get his name) was super helpful and walked us through a lot of information. The manager even helped us and called the Ashley advantage card but was prompted to tell us we could only use online. Would come here again

great organization and very good customer services

(Translated by Google) Perfect place to decorate your house, a wide variety of items, good prices and good willingness of the sellers. I recommend it. (Original) Lugar perfecto para decorar tu casa amplia variedad de articulos buenos precios y buena predisposición de los vendedores. Lo recomiendo.

(Translated by Google) Ok let's say the attention is not incredible but it is "acceptable". The prices in general are Same as all big stores. What is absolutely negative is that the telephone numbers that they give you on the card when you buy something do not exist and it is impossible Communicate, they do not answer voice messages in the store and emails do not work either, that is, if you buy something, make sure you are there on the day you planned to receive it and not make any changes since later it will be impossible to make any modifications. I haven't received what I bought yet but I will update the comment later. Update a week later: they brought my order home, they put it together without any problem, very good delivery work, the only big problem is that it arrived incomplete! I bought a dining room with four chairs and they only delivered 2. The worst thing about it is that if I want to receive it on a Saturday, because like everyone else, I also work, I have to wait until the beginning of next month so I will have to miss work one day to wait for it. Send the two missing chairs and expect them to send both and not just one and keep making me wait for the other. This is truly disrespectful, I couldn't be more upset. I must also add that I contacted the person at the store who wrote to me in this message who could not solve anything at all. Ok, I'm going to tell you what something unusual happened. Remember that I was expecting two chairs, well, they only sent me one! The lack of respect of these people has no limits. Obviously, ask the customer service person who certifies that you have received the product. At the end of the day and when I expected not to see the missing chair for more than a week, the store saleswoman called me, yes! The saleswoman who I was never able to contact already knew that I was still missing a chair. She called me and told me that she would send the remaining chair the next day, so after three visits and without any cleaning product (as appears on the invoice) I received my dining room. Definitely a traumatic experience that I honestly do not recommend to anyone. (Original) Ok digamos que la atención no es increíble pero es “aceptable”. Los precios en general son los Mismos que todas las tiendas grandes. Lo que sí es absolutamente negativo es que los teléfonos que te dan en la tarjeta cuando compras algo no existen y es imposible Comunicarse, no contestan los mensajes de voz en la tienda y tampoco sirven los emails es decir si compras algo asegúrate de estar el día que planeaste recibirlo y de no hacer ningún cambio ya que después será imposible hacer cualquier modificación. Aún no recibo lo que compre pero actualizaré el comentario más adelante. Actualización una semana después: trajeron mi pedido a casa lo armaron sin ningún problema muy bien trabajo del delivery el único gran problema es que llego incompleto! Compre un comedor con cuatro sillas y solo me entregaron 2 lo peor del caso es que si quiero recibirlo un sábado, porque como todos yo también trabajo, debo esperar a principios del próximo mes así que tendré que faltar a mi trabajo un día para esperar que envíen las dos sillas faltantes y eso esperando que envíen las dos y no sólo una y me sigan haciendo esperar por la otra. Esto en verdad es una falta de respeto, no podría estar más molesta. También debo agregar que contacté con la persona de la tienda que me escribió en este mensaje la cual no pudo solucionar absolutamente nada. Ok les voy a contar qué pasó algo insólito recuerdan que esperaba dos sillas, pues, me enviaron solo una! La falta de respeto de esta gente no tiene límites. Obviamente reclame q la persona de atención al cliente la cual certifica que haz recibido el producto. Al final del dia y cuando esperaba no ver la silla faltante hasta dentro de más de una semana me llamo la vendedora de la tienda, si! La vendedora a la que jamás pude contactar ya sabía que me seguía faltando una silla me llamo y me dijo que haría llegar la silla restante al día siguiente asi que después de tres visitas y sin ningún producto de limpieza (como aparece en la factura ) recibí mi comedor. Definitivamente una experiencia traumática que sinceramente no le recomiendo a nadie.

Too much problem with delivery

Great customer service by Gudelio. We were able to get all the furniture that we were looking for in one place.

Awesome experience. Beautiful people, beautiful pieces, beautiful prices.

Very nice explanation of price and patients of salesman emplaning every thing

Excellent service. Good quality.

While shopping for furniture for my new home I had gone to just about every Ashley Furniture in South Florida. Nothing compares to this location. Not only did they have more inventory than any other location I had gone to but the customer service was phenomenal. Ashley and the store manager Iris were so helpful throughout the whole process. Best experience I’ve ever had at a furniture store. Thank you!

Quick to be greeted but just as quick to get kicked out and hear the other employee laugh. Never coming back.

Good attention , the personal experience , the information about the product excellent

Ashley was amazing! She greeted us as we walked in and showed us around. We gave her specifications of what we needed and she gave us many options. She went above and beyond. To say the least, we were able to walk out of there with our desired mattress! Honestly the best customer service in Miami.

Great experience and help with finding exactly what we wanted!

(Translated by Google) Excellent sales room and very attentive sellers Argenis and Gio (Original) Excelente sala de ventas y muy atentos los vendedores Argenis y Gio

(Translated by Google) The experience was spectacular (Original) La experiencia fue espectacular

Wanted to show me what they wanted to sell, not what I wanted to buy. No sale.

Simple and easy!!!! Nice beautiful collection!!!

I couldn't be more happier that I dealt with John Delgado in City Furniture in Hialeah for my king adjustable base and my xl twin mattresses. The delivery was great and so were the five delivery guys that set everything up. I give the whole experience a 10 out of 10. I will make sure that I share my experience with family and friends ❤️ Thank you so much John Delgado 😊

Over priced on the second floor for furniture that is all messed up. The sales people hound you and follow you around. They don’t let you look. They just want to sell and it’s annoying trying to shop with someone on your neck the whole time

My salesman was great .

Service excellent 👍

Your staff were polite, knowledgeable and thorough.

Celina was very knowledgable, very courteous, friendly and patient, I will be returning to buy the rest of my furniture there.

Camila was informative and patient . Great service !!! beautiful and stylish furniture

Just purchased a sectional from this store and had such a great experience. The sales associate Carlos greated us at the door and helped us pick out the right sofa for us. Such a smooth and easy purchase and great fast delivery. Definitely will recommend and purchase here in the near future.

Great service I buy furniture here for members of my family and they love the quality of the furniture.

Very good customer service especially Mr. Hernandez and the very attentive manager

We enjoy shopping at Ashley the sales agent Camilia did a great job Good customer service we will visit once again.Oh and their prices are very good.

(Translated by Google) Very good attention from Gudelio !!! I always choose a friendly place !!! (Original) Muy buena atención de Gudelio !!! Un lugar amistoso lo elijo siempre !!!

Friendly and helpful service. This store has vast variety of furniture and great prices with fast shipping.

Very kind people, good price and beautiful display , a lot options to choose on. Love that place

Enid is the most amazing and patient salesperson that I've ever met. We had the most amazing experience! My husband and I went to purchase a futon and ended up purchasing an 8 piece sectional instead!

Amazing experience with Jo. She knows her stuff. Will use her again and again.

(Translated by Google) Very good (Original) Muy bien

Professional and attentive

Great customer service . Great deals

(Translated by Google) Good place to find good furniture deals (Original) Buen lugar para encontrar buenas ofertas de muebles

Our salesperson was great but I never got the couch... They told me that our order was going to be delayed 2 days before it was going to get delivered. Delayed for and extra 2 months! After we wanted to cancel they never picked up so i had to cancel via my credit card. Awful!

Carlos the sales rep was excellent. Great customer service.

Muy amable the sales person , we recommend her to friends

I had a fantastic experience with AshleySeise

Excellent customer service was provided by sales person Ashley whose first name is the same as the name of Ashley HomeStore. The management team was very nice and professional. Ashley the sales person provided me with information about the furniture available. She was also very nice, professional, patient and helpful.

I’m found what I’m looking for ,everything in orden and so many variety of furniture to choose. Excellent customer service .I’m glad to been help by Gaudelio sales person very detailed and professional as well the manager for the store she is super!!!!!! .For sure I’m recommending to buy in this store

O.m.g.Coral Jorge and Camila Rubio is the best there rate is over tops they was patient and so helpful they made sure I was satisfied..even if I wanted to go anywhere else they had me lock with them..I love them..They both made sure that I got red carpet service they are the best"they are perfect together..20 star rating..from me and my sister" when any of my family or friends need anything I will make sure they ask for them..and also the other staff was helpful aswell..Thank you Ashley" for hiring the best..

Enid went above and beyond for our furniture purchase. She’s very patient, solution oriented and friendly. Thanks again, Enid!

Camila, she’s very professional and polite. I’ve been to three different places looking for the furniture that I just bought with Kamila. He only took her two hours to find everything I was looking

Camila was very helpful and kind!

(Translated by Google) My wife and I are very satisfied with this store, they have a variety of offers and the best of our experience was the service of Gudelio Hernández, who was a great help in our management, he has a lot of knowledge, in addition to knowing how to understand the needs of the client, we appreciate his patience and advice. also very grateful to the store manager who was very kind to all our needs. From my personal experience I highly recommend this store. (Original) Mi esposa y yo estamos muy satisfechos con esta tienda tienen variadas ofertas y lo mejor de nuestra experiencia fue el servicio de Gudelio Hernández quien fue de gran ayuda en nuestra gestión posee muchos conocimientos además de que sabe comprender las necesidades del cliente agradecemos su paciencia y consejos también muy agradecidos con la manager de la tienda quien fue muy amable con todas nuestras necesidades. Desde mi experiencia personal recomiendo altamente esta tienda

They have great deals and great prices

(Translated by Google) They were extremely kind, they helped me find what I needed very quickly for me it was an excellent experience, thanks for everything (Original) Fueron sumamente amables, me ayudaron a encontrar lo que necesitaba muy rápidamente para mi fue una experiencia excelente, gracias por todo

Was very enjoyable looking around for the piece we wanted and Luis was very helpful with helping us out

(Translated by Google) They took great care of me and they found me what fit my budget, I loved it ♥️ now I'm waiting for my fourth game to arrive 🙏🏽 (Original) Me atendieron super bien y me buscaron lo que se ajustaba a mi presupuesto me encanto ♥️ ahora estoy en la espera de que llegue mi juego de cuarto 🙏🏽

(Translated by Google) Excellent attention from Mrs. Niurka, always delighted that she attends me very kind and attentive. (Original) Excelente atención por parte de la señora Niurka siempre encantada de que me atienda muy amable y atenta.

Wonderful, amazing customer service.

Awesome. Enid was very friendly made me feel like family I will shop there again. 👍🏿

Soon as we walk in the guy greeted us and took us to the items we were looking for. We found the bar stools that we wanted 😁 He was awesome.

(Translated by Google) Very grateful for the treatment that Carlos gave us, very professional (Original) Muy agradecido con el trato que nos brindó Carlos muy profesional

Enid was very helpful as a sales rep at the store. She understood what we needed and showed us all the available sleeper sofas. We managed to get the sofa delivered sooner than expected. The sofa arrived in perfect condition.

(Translated by Google) Excellent (Original) Excelente

Celina was a great help, very professional and friendly.

Very professional

(Translated by Google) I love shopping at this Ashley store because they serve me with great kindness and patience and I always get something I'm looking for for my home. (Original) Me encanta comprar en esta tienda de Ashley porque me atienden con mucha amabilidad y paciencia y siempre consigo algo de lo que busco para mi hogar

The management team has an inexperienced, disrespectful person representing the store, her name she mentioned is Eda. The store representative was talking over customer, infuriated and rectifying every word instead of listening first the customer's concern and speaking later. Her atire and hair accessories are not proper for a manager representing a store like this one. I saw she behaved in concordance with her education and manners, the same way her education and manners let her choose the accessories. Ashley Furniture store needs to evaluate, choose and train better the management team. The sales person of the store was speechless and lost a sale because of the violent manner of the management representative.

(Translated by Google) Excellent attention. They are friendly but not insistent, they do not pressure (Original) Exelente atencion.Son amables pero no insistentes no presionan

Excellent customer service !!!

Excellent kind and patience customer service, this boy has all skills to let me pick .listening to my needs and then take me exactly to wright furniture with the wright price Never push me never over diplomatic .The perfect vendor .

My first purchase what on March 3rd order with Luis it will arrive March 16, was told they will email me my receipt. 2 hours goes by no receipt, text Luis finally got my receipt. They charging me 3yr home service $531, premium installation $623. Went back again on March 8 to cancel the 3yrs home service which I never asked for also to add more now I have 2 dates 3/16 & 4/5. Now it’s a problem with them refunding me. Leo said 24/48 hrs that’s cool. Went back to the store 3/13 no refund so I figure I’ll purchase more up furniture with the credit I’m owe. I’ve asked is it possible to get the furniture sooner, Leo said no the soonest is 4/16 I said excuse me I was told by Luis 3/16 the latest 4/5. Leo apologizes the date is 4/16. Luis never gave me a receipt, added service on the order I didn’t ask for and lied about the delivery date just to get a sale. Not to mention the manager assist him and allow him to lie to me. With a date of 3/16 when they clearly seen 4/16 but they wanted a sale so bad and failed the customer. I cancel my entire order. Came home order online without a hassle no lies and saved thousands. If u shop in store ask for Leo he’s honest and care about you as buying customer and not just trying to meet a sales quota.

My salesperson was wonderful… Leonel Diaz but something got messed up along the way and delivery was scheduled one month out when it was supposed to be a week… Nonetheless Leonel fixed the problem and were able to pick up the sofa bed

Really nice furniture, i went for a bed frame and wasn’t looking to spend the entire day on this. I liked being greeted at the front door and allowed to look around myself. Camila was very nice and helpful when I chose the bed. Overall a great experience and I will be returning soon for more furniture.

Carlos Great Customer Service Skills. He Made Me And My Family Comfortable And Made Sure That Right Choice With The Purchase.

(Translated by Google) It is definitely the most super place to buy your furniture thanks to Mrs. Francis for such special attention (Original) Es el sitio definitivamente más super donde comprar tus muebles gracias a la señora Francis por tan especial atencion

Super fast super friendly came out with a whole set for half the price!!! Thank you ladies !!!

(Translated by Google) MAGNIFICENT ATTENTION, I RECOMMEND THIS FURNITURE STORE BECAUSE THEY HAVE VERY GOOD AND BEAUTIFUL FURNITURE. (Original) MAGNÍFICA ATENCIÓN, YO RECOMIENDO ESTA MUEBLERIA PUES TIENEN MUY BUENOS Y BONITOS MUEBLES.

(Translated by Google) an excellent deal (Original) Un excelenre trato

(Translated by Google) Excellent customer service, patience and willingness to follow the customer in his search. We love the service of that representative, we left very happy (Original) Excelente customer service, paciencia y disposición para seguir al cliente en su búsqueda. Amamos el servicio de ese representante, nos fuimos muy felices

Everyone is always pleasant at Ashley furniture in Hialeah. Even when the item is not on the floor, the gentleman in the back will go and check, that place is 150% costumer friendly, after a couple of visits there, costumers are known by name, I have never left the store without buying at least a chair.

Yes, I loved it. And yes Victor was a big help. He has made it to me how he calls and yes I signed off and was the couch got sold to me it was a great experience

Nice collection. Quality furniture. Clearance section has variety of furniture, good place to shop at low price

(Translated by Google) Bad experience I always buy with you but the attention and help from the seller were very frustrating. He didn't really help me at all or gave me a discount, he charged me shipping xtras, etc. He seemed rushed and didn't want to sell. It's a shame to have to give them this review (Original) Mala experiencia siempre compro con Uds pero la atención y ayuda del vendedor fueron muy frustrantes no me ayudo realmente a nadaaa ni me hizo un descuento , me cobro shipping xtras , etc se le veía apurado y sin ganas de vender una pena tener que darles esta reseña

I had the privilege of working with Ashley today (the excellent sales associate not just the store) and she was my favorite of all the associates I've worked with at the Ashley stores. This is my first day in Miami and she helped me choose the best sets for the bedroom and living room. She explained everything very thoroughly and was extremely friendly throughout the whole process. I would recommend this store to anyone looking for quality furniture. Their entire team is superb. Thank you!

Enid is an excellent sales person. Very dedicated and understand what we were looking for. If I need other things from your store I definitely look for Enid to help us

(Translated by Google) I love that store and the excellent workers (Original) Me encanta esa tienda y los trabajadores excelentes

Great service & great options, Gudelio was great, He helped me find the perfect mattress

(Translated by Google) Special and very professional attention, the Argenis representative attended us, clarified all our questions and made the purchase very easy. Thank you (Original) Atención especial y muy profesional ,nos atendió el representante Argenis, nos aclaró todas las preguntas y nos hizo la compra muy facil.Gracias

Iris was definitely a fun 🤩 and 5 star sales person she was very cool 😎 she definitely convinced us to buy our couch 🛋️

(Translated by Google) Excellent attention and service, professional and everything well explained. (Original) Atención y servicio excelente, profesional y todo bien explicado.

(Translated by Google) Very pleased, formidable attention from Enid Rivera who with a lot of charisma and knowledge allows you to make your purchase a wonderful experience. (Original) Muy complacida , atención formidable de Enid Rivera que con mucho carisma y conocimiento permite hacer de tu compra una experiencia maravillosa.

(Translated by Google) Excellent service, very friendly help you a lot, good prices (Original) Excelente servicio,muy amables le ayudan mucho ,buenos precios

Leo was awesome! Thank you for all your help!

(Translated by Google) Excellent place we found what we were looking for, Argenis the excellent seller (Original) Excelente lugar encontramos lo que buscábamos, Argenis el vendedor excelentes

Excellent Customer Service!

(Translated by Google) Very nice things can be found (Original) Se consiguen cosas muy bonitas

We were very pleased with Camila Rubio what a nice person and so helpful she explained in detail ,I would definitely go back to Ashly and recommend to any of my family and friends.

Beautiful store and a great staff! They helped me thru the store, choosing the best options and adding more ideas to my project. Being an interior designer I have visited most of the furniture stores in Miami but like the customer service I had in Hialeah I never got it before. I’m so glad I choose it as a first option! Thumbs up!

Excellent and great service

Great👍

Argeny was very good and super professional

(Translated by Google) Good attention (Original) Buena atención

Beautiful store but too expensive for my budget. There furniture is fantastic.

Very kind the salesman!!!

We found the ottoman we were looking for at Ashley. We had a great experience exploring their huge showroom and Carlos was a very helpful sales person. We will definitely go back.

The Sales person was generous and well spoken. He gave ne (100/00), interest in helping me choose what i was looking for. Extremely satisfied. I give him a(10+).

(Translated by Google) Customer service couldn't be worse! (Original) La atención al cliente no puede ser peor!

My sales person was very friendly, Celina Bimblich made sure I was comfortable with my purchase. I will be visiting again.

I love this store. I always find the furniture I am looking for. The associate Carmen at Ashley Store in Hialeah was patient, professional and very nice. I would recommend this store to my family and friends.

I love this place and employees are amazing and very helpful

(Translated by Google) Good customer service (Original) Buena atención al cliente

Leo & Geo were great Customer Service Representatives at the Ashley Outlet Store on West 49th Street, Hialeah, FL. These gentlemen were outstanding. They greeted me with a smile, courteous & most of all went way beyond the extra-mile to give me great service. I look forward to meet back with them when I come back to purchase another item(s). If any person(s) needs to be recognized for employee of the year. I would like for you to acknowledge these 2 gentlemen. They both have my attention & would have me to continue shop at this outlet. 😊👍

Great

Ashley and City Furniture THE WORST PLACES TO BUY A MATTRESS OR FURNITURE..

I have a very bad experience with Ashley furniture customer service very bad.

(Translated by Google) Good place (Original) Buen lugar

Very professional and helpful Niurka my Sales person. Very happy with my purchase.

I absolutely love this store! Camila was the best with assisting with needs. If you have not tried this store run......I promise you won't regret it!

(Translated by Google) !!!Super pleased!!!… THE SELLING AGENT IS A SUPER PROFESSIONAL, WHEN MY WIFE AND I WERE LEAVING, SHE OFFERED US SEVERAL OPTIONS, IN SUCH A CULTURED WAY, SO EDUCATED AND SHOWING HUMILITY AND RESPECT TO THE MAXIMUM DEGREE, WE WELCOME WE LEFT THE STORE HAPPY WITH THE SALE YOU MADE US, THE BLESSED GIRL, THANK YOU ASHLEY FOR HAVING HIGH CALIBER EMPLOYEES LIKE THE LITTLE GIRL WHO THANK GOD TOUCHED US…. (Original) !!!Super complacido!!!… LA SEÑORITA AGENTE VENDEDORA ES UNA SÚPER PROFESIONAL, CUANDO YA MI ESPOSA Y YO NOS ÍBAMOS, NOS OFRECIÓ VARIAS OPCIONES, DE UNA MANERA TAN CULTA, TAN EDUCADA Y MOSTRANDO HUMILDAD Y RESPETO AL MÁXIMO GRADO, NOS QUEDAMOS U SALIMOS DE LA TIENDA FELICES CON LA VENTA QUE NOS HIZO, LA BENDITA MUCHACHA, GRACIAS ASHLEY POR TENER EMPLEADOS DE ALTO CALIBRE CÓMO LA MUCHACHITA QUE GRACIAS A DIOS NOS TOCÓ….

(Translated by Google) Very attentive and very friendly (Original) Muy atento y muy amable

Good Customer Service!!!!

(Translated by Google) The furniture has defects in the paint, I need to come and repair it in several places, the legs are hunched over, I am older and I cannot do it, I live alone and I am sick, and in reality it cost me a lot to have defects. (Original) Los muebles tienen defectos en la pintura necesito vengan a reparar en varios lugares las patas están jorobada yo soy mayor y no puedo hacerlo vivo sola y enferma y en realidad me costo muy caro para que tengan defectos

Great company to deal with.

Geo our sales rep was quite helpful , gave us different options and helped us make great selections.

Quick courtesy and efficient location. They have beautiful selection upstairs and down stairs. Gio was amazing he was so quick and helpful.

Purchased furniture from here and the experience has been horrible. Camila was nice and sweet until she got her commission and doesn't care about retaining customers. After spending over 7-8k you would expect to be treated with respect and return our phone calls. They stated have 14 days for price match and before delivery price went down so requested our sales associate Camila to refund us the difference on our credit card and been 10 days and it's not back on card. Tried calling the store and they have incompetent employees who answer and I stated put manager Luis on the phone and they hang up. Called 5 times and Alfonso says Luis is in a meeting and Camila your sales rep is busy too. They are quick in charging my credit card and now it's been over 10 days and haven't received credit to my card. Called store again after two hours from three different phones and they refuse to answer. Do yourself a favor and do not shop here.

I am not happy, and I have had a very bad experience since September when I bought furniture and they still have not delivered it correctly and there is a long delay with the delivery, it is a pity that these things happen. The sellers are wonderful. But the deliveries are lousy, if they don't have the product, then don't sell it. I, as a buyer, have not yet been able to enjoy the purchases I made and I am already paying for it, that is, I pay for something that I do not have 😡

(Translated by Google) The furniture of very good quality, beautiful can choose, good prices and can apply for 1 credit card and up to 10% discount take advantage (Original) Los mueble de muy buena calidad,bellos pueden escojer,buenos precios y pueden aplicar para 1 tarjeta crédito y hasta 10% de rebaja aprovechen

As we walked in the door we were greeted by Mr. Argenis Jimenez with great enthusiasm and professionalism. He asked what were looking for and he gave us the options. Wow!😁 There was so much Beautiful furniture to choose from and we made our choice. Mr. A. Jimenez was such a great help which made the process effortless. Thank you Mr. Jimenez you are a great asset to the company 😊

Very friendly helpful staff easy to talk to VERY VERY HELPFUL

We are absolutely delighted with the personnel at Ashley furniture from management to the sales associates Leonel Díaz and Argenis Jimenez, to the gentlemen that delivered our furniture. Everyone was honest and profesional and the delivery was timely. The notification process was excellent. The quality of our beautiful new furniture is superior! We are anxiously waiting for our last piece to be delivered next week and know it will also be amazing. Thank you!

(Translated by Google) Very grateful to Mr. Alfonso who treated us super well, we were delighted (Original) Muy agradecida con el Señor Alfonso que nos atendió súper bien quedamos encantados

Amazing experience and the best sales person in the world. Thank you

(Translated by Google) Excellent service. It was the first place I visited and I found what I needed. Thank you. (Original) Excelente atencion.fue el primer lugar que visite y encontré lo que necesitaba ..Gracias

I met Carlos, sales Representative. Very nice gentleman, he explained everything about the merchandise

This “outlet” doesnt have any sales. Everything is priced the same on their website.

I love the store and the items are great and reasonable.

(Translated by Google) Excellent attention from the seller, I hope that the quality of your items is as good as your promotion (Original) Excelente atención del vendedor, espero que la calidad de sus artículos sea tan buena como su promoción

Argenis Jimenez Peralta THE BEST!! PROFESSIONAL AND EXCEPTIONAL SELLER If I decided to buy more furniture I will going to this place with ARGENIS

Geo was super helpful and gave us options and explained everything. Thanks

Amazing customer service and professionalism thank you Argenis Jimenez he knew exactly what I needed.

I bought nice sofa 🛋 set at a get price

(Translated by Google) Very professional in their work, especially at dawn Miguel and Dailin Pérez, I recommend them, I give them 5 stars. (Original) Muy profesionales en su Trabajo en especial al amanecer Miguel y Dailin Pérez, los recomiendo, les doy 5 estrellas.

My experience in store was wonderful. All the employees were willing to help with my uncertainty, and also were very very patient. The store manager which I forgot her name and Carlos who was my salesman are absolutely amazing and very knowledgeable, and again patient… It was just an all around great experience

Nice store a lot of options and great prices. Alfonso Rubio was our salesman and he was attentive without being stalker-ish.

(Translated by Google) Takes Nice services (Original) Bery Nice servise

Ashely Furniture Has The Best Furniture At A Great Price I Have been Shopping There For over 3 Years now I have My Family shopping There The Stores Always has clearance Sales sometimes 50 percent off

Camila was our salesperson. She was very helpful and patient. She gave us our space to look around the store. When we had questions, she was easy to find. She gave me so many options for finance. I will definitely buy more pieces with her. I highly recommend.

Damion was so nice and patient with my mother and I. He answered all of our questions and was very informative. 2nd visit with Damion and of coursed it was great!!

Sales lady, Yairis , was very helpful. She explained everything about the furniture to the upmost detail. We will always look for her when we go back. It was a very good experience.

It was a very pleasant visit at your store! Your Sales Rep Luis Escalera was not pushy but assertive and answered all our questions. We ended up buying everything we wanted and were looking for. Thank you Luis. I believe he’s a great asset to your company.

Be aware of this place they are scamming I purchase a mattress they call me to say they are going to give me the one in the showroom and don't worry it's new. Now the mattress I can't sleep on it it's hard and bad mind you they say I cannot return it. I call every day and they told me they are sending someone to my house. It's been 1 year since nobody reached out to me. 3 days after I received the mattress I keep calling them about the bad quality, and up to now no one cares I've been calling non-stop

My sales associate is Coral, she is THE BEST! Everytime I need ANYTHING she is always in the best disposition to help and meet my needs!!!! I buy all my furniture at Ashely furniture!

The customers services with niurka and Coral was excellent , good prices I really recommend

Dailin Petez, is wonderful, she was incredibly helpful, patient, and provided us information on comparative prices, qualities and styles. She's an incredible sales representative.

Great shopping experience. Staff was friendly and helpful. They have amazing outlet offers.

Very good

100 % recomendado, buenos precios y buena atención.

La peor empresa de ventas de furniture ! La atención al cliente no sirve los productos son súper malos! Me vendieron una cama king size que no he tenido mas problemas, l la orden la procesaron a nombre de otra persona una vez que despacharon la cama fue toda dañada y sin las piezas para instalarla la reemplazan y la cama es más grande de lo normal de una king size, resulta que no pueden hacer nada! Aparte la cama se está abombando toda

Bellooo todos los muebles

Camila was amazing! She made everything smooth and easy. I found everything I was looking for. I left happy, very pleased!

Friendly staff at this location. Carlos was super nice. Great selections of furniture. The furniture here is not big and bulky. But average size for the average house. Durable pieces for family and professional settings. The second floor furniture is like scratch and dent furniture. Most pieces were visibly damaged.

I will *never* purchase from Ashley Furniture again. I spent over $2,000 on a couch, and paid for a 3 year warranty so that the purchase could be protected. The sales rep, Luis Escalera, stated that the warranty was all inclusive, covering damage made by pets or children, if I wanted to replace the chaise to the other side, etc. All things mentioned just to complete a sale, but when you try to submit your first claim, customer service has a completely different memo. A technician came to my house and bluntly told me any damage he reports to be fixable/covered is charged directly to him as a third party. Im sure that doesn’t incline him to catalog many damages as covered. The most customer service offered me was $100 off my next purchase…after I spent $2,000 on a couch that didn’t last a year. MIND YOU, when I first got the furniture, I immediately sent my rep an email about 2 defective items and that the delivery personnel left skid marks on the floor. That was ignored. All around I’ve been lied to and neglected as a customer, which gives me no desire to purchase other furniture from here again. Furniture isn’t cheap, and you want to make sure you’re purchasing with the right brand who has your interest at heart, first and foremost. & warranty that actually insures you.

Victor was a great sales rep, very helpful and patient. I bought my king bed set mattress and box springs from him 2 years ago and recently one of the box springs broke. He was able to help me find a replacement for a very good deal, and offered me different prices for me to compare (clearance vs full price) and even called the 3rd party delivery service to get a quote for me. He was just as helpful as he was two years ago when it was my first time moving out on my own. He is for the customer and making sure you get the best deal.

Highly recommend Yairis at this store. She is patient and very professional.

Having just moved to Miami Lakes, we needed a few furniture items to complete our move in. We had had a previous positive experience at Ashley Furniture in Ft Lauderdale, so we popped into this Ashley location in Hialeah. We were greeted by salesman, Carlos Silva, who listened to what we were looking for. He showed us relative items without any “pressure.” We ended up making a purchase. Carlos was knowledgeable and professional in every way. It was a pleasure to shop at this store!

I had the pleasure of working with Enid - she was able to help me get my couch from start to finish - the couch was beautiful and the delivery service was informative, quick, and easy to handle. If I could give Enid 10 stars I would - great experience!

Excellent Customer Service by Manager Jorge Genivedi. Store is clean and organize, beautiful furniture and decorations. Totally recommend. My issue was resolved in minutes. Great experience . Totally recommend this store. Camila was amazing so sweet and caring. Thanks.

I love driving a hour away to go to the Ashley Furniture in Hialeah. The Manager Jorge is awesome and Enid sales rep knows her work!

Muy tratables.buenos muebles.precios no tan baratos.pero buenas opciones de pago

Great customer service from the rep. Didn’t have what I wanted in stock. Needed a sleeper sofa same day.

(Translated by Google) ...Excellent advice and attention from the seller Yairis, I recommend her 100% to anyone who wants to decorate or remodel their home....if you go to Ashley in Hialeah, ask for Yairis Espinosa, thank you. 💯 (Original) ...Excelente asesoramiento y atenciones por parte de la vendedora Yairis, la recomiendo 100% a quien quiera decorar o remodelar su hogar....si va a Ashley de Hialeah pregunta por Yairis Espinosa , gracias. 💯

(Translated by Google) First class care. (Original) Una atención de primera.

Dont waste valuable time and money buying furniture there me and my wife went the and pay for 4 dining room shirts and we never got the delivery so, when we called costumer service for a solution they say than they just can't do anything,and on top of that there is no refund..just like that ..INCREDIBLE this company is a joke a dont feel any kind of respect for consumers

I feel bad for buying with them, I bought some chairs at the time of delivery I could not be there, I told them to leave them, they call me that they cannot do it, then they leave them, they take a photo as delivered, I arrive home the chairs are not there I call to report it and they tell me that I have to wait 24 hours to see what happened but that they have a photo, they call me later and tell me that I lost the chairs and I already lost my 474 dollars as if nothing and the worst thing I don't have the chairs please don't buy with them anything happens they clean their hands the client does not have the slightest importance for them

Alfonso took very good care of me. He was professional and knowledgeable.

THE WORST FURNITURE COMPANY EVER…do not buy anything there….if something happen to the item they wont cover it…and they will send a technician just to make a report and based on that they will just say no it nos covered…i paid 2000 for a couch anc in less than a year the leather was all wasted and i talked to a customer service representative and a supervisor…i even sent pictures for them to know that he was wrong and they didnt help…WORST COMPANY EVER…and the bed for my kid fell on one side…end of story…u better go to IKEA….

(Translated by Google) The person who attended us Camila Rubio, very kind, honest, friendly, reliable, made us feel very comfortable, very good service, many options, very good prices, she explained everything very well. VERY THANKFUL (Original) Realmente la persona que nos atendió Camila Rubio, muy amable, honesta, amigable, confiable, nos hizo sentir muy cómodos, muy buen servicio, muchas opciones, muy buenos precios, nos explico todo muy bien. MUY AGRADECIDOS

Don’t come to this place.. this location is the worst services ever ! I came to buy a sofa bed and the guy in the entry was with a really bad actitud, the worst attention ever.. they don’t want to show what they have, they don’t want to sell for real … I went to another place close to this one and I bought the sofa that I was looking for … their lost ! With this people ruining the store you won’t make sells

Good service, good selection, good on time delivery

(Translated by Google) Hello. I recently moved into a very large house and I went into the store to see if I liked something that would go with my new house. And the seller was very harassing. I think his name was Alfonso. I told him that I just wanted to see and that if I liked something or had any questions I was going to call “him” so that he wouldn't lose his commission, I understand that. What I couldn't stand is that he was chasing and harassing me all over the store. And I told him once, don't chase me and he kept doing it. I did not last even 5 minutes in the store because the man did not stop harassing me. When I left I told the store manager. It's very annoying, don't do it. Happy day (Original) Buenos días. Estoy recién mudada a una casa muy grande y entré a la tienda para ver si me gustaba algo que esté acorde con mi casa nueva. Y el vendedor fue muy acosador. Creo que se llamaba Alfonso. Le dije que sólo quería ver y que si me gustaba algo o tenía alguna duda yo lo iba a llamar a “él” para que no pierda su comisión, eso lo entiendo. Lo que no soporté es que me estuviera persiguiendo y acosando por toda la tienda. Y se lo dejé dicho una vez, no me persigas y siguió haciéndolo. No duré ni 5 minutos en la tienda porque el señor no dejó de acosarme. Cuando salí se lo dejé dicho al Gerente de la tienda. Es muy molesto, no lo hagan. Feliz día

(Translated by Google) Sellers sell you well, what they don't tell you is the terrible service of everything else and ultimately the main thing: shipping and delivery. Broken furniture arrives and then it takes months to make the change. Purchase in installments, you may have better luck. Once you paid there is no refund. Of course, they offer you “cents” so that you keep broken things. If you want to waste your money and time this is the place. (Original) Te venden bien los vendedores, lo que no te dicen es el pésimo servicio de todo lo demás y en definitiva lo principal: el envío y entrega. Llegan muebles rotos y luego se tardan meses en hacer el cambio. Compra a plazos, quizás tengas mejor suerte. Una vez pagaste no hay reembolso. Eso sí, te proponen “centavos” para que te quedes con cosas rotas. Si quieres perder tu dinero y tiempo este es el sitio.

Terrible customer service, they deceive customers, they make you put the warranty and when it comes to making a claim for the warranty it is literally hell, the chairs do not even have 9 months of use and are worn out and what they said was that it is abuse by the customer. In other words, you buy some chairs but you can't sit on them so that they don't get damaged. I rate it terrible customer service, they make you wait hours on the phone so you don't solve anything.

The outlet has a good selection of items

(Translated by Google) Nice furniture, the store is very nice, very friendly sellers, but the prices are high. (Original) Lindos muebles la tienda muy bonita vendedores muy amables pero los precios altos

I've been looking for furniture for a while. Today I went to Ashley showroom furniture store in Hialeah. Enid was the salesperson. She did a wonderful job of helping me figure out exactly what I would need it. She understood my needs. She was very knowledgeable and professional. I highly recommend Ashley Furniture showroom

(Translated by Google) They are very irresponsible .... I do not recommend it to anyone. I bought a dining room in October with supposed delivery in January and now they tell me that June remains to be seen if it's true. And I hope it arrives in good condition. I will never buy there again in my life. (Original) Son muy irresponsables.... No se lo recomiendo a nadie. Compré un comedor en octubre con supuesta entrega en enero y ahora me dicen que para junio falta ver si es verdad. Y ojalá llegue en buenas condiciones. En mi vida volveré a comprar ahí.

Elizabeth and Niurka were simply amazing. I came into the store with one thing in mind and they up sold me on a better product with amazing customer service.

(Translated by Google) Nice furniture and offer (Original) Bonitos muebles y oferta

This store has horrible customer service. They refused to work with us on a delivery for a couch set that would have been $1400+ and said if the delivery is there before my move in time, we would lose the couches and pay an additional $100 for the missed delivery. Absolutely ridiculous. I left am going to ikea where I can schedule a specific time for someone to build my furniture rather than fighting with a company that would take $1400+ worth of furniture and give it to another customer if I wasn’t there to receive it.

(Translated by Google) They are tremendous liars who, in order to sell, deceive customers in the face, I have been sitting on the floor for a month because of these disrespectful scammers. I recommend that you never buy here, much less with the seller Niurka Abelay and the manager Zoe, who are rascals who even hide so as not to show their faces.. (Original) Son tremendos mentirosos que por tal de vender engañan a los clientes en la cara, llevo sentandome en el suelo ya un mes por culpa de estos estafadores faltas de repeto.. Recomiendo que no compren nunca aquii y mucho menos con la vendedora Niurka abelay y la manager Zoe que son unas sinverguesas que hasta se esconden para no dar la cara ..

(Translated by Google) Clean and good service, fast and efficient seller (Original) Limpio y buen servicio, vendedor rápido y eficiente

Excellent attention.

(Translated by Google) I do not recommend it at all, they offer you a price and the invoice comes out another price they want to impose the guarantee on you by force, as if it were mandatory to have to buy the guarantee, I definitely do not recommend it (Original) No lo recomiendo en nada , te ofrecen un precio y la factura te sale otro precio te quieren imponer la garantía a la fuerza , como si fuera obligatorio tener que poner comprar la garantía, definitivamente no lo recomiendo

Let me tell you about my horrible experience at this location. I bought a couch and chair back in May and it was the worst decision of my life! The sales guy Luis Escalera is a liar and always MIA. I paid extra for a sleeper couch and was told by Luis it would have a thick memory foam mattress, when i got the couch (4 months later) it was a thin spring mattress which is painful to sleep in. I went back to the store with my claim and was told to file a formal claim with corporate. Sales guy nowhere to be found. That was a waste of time. Never heard back from anyone. Now I am disputing the charge with the bank. I refuse to pay $300 extra for a spring mattress. Btw I never received the chair from the original purchase so i went back to the store to cancel the purchase and Luis gave me a credit. Two months later, the credit was still not on my account. Went back to the store only to find out the sales guy never put the credit through. Dreading the day I walked into that store :(

Too expensive compared to other stores

l had a great experience shopping at Ashley Home Store ! Jorge , one of the associates help me so much with this purchase. l was looking for a beautiful rug and he took pictures and send it to me , because l couldn’t go to the store. We did everything on the phone. He went above and beyond. So kind , friendly and willing to help me.

(Translated by Google) I loved the place the sales agent Luis I recommend it (Original) Me encantó el lugar el agente de ventas Luis lo recomiendo

(Translated by Google) Good treatment, very professional. Nice furniture and decorations. I recommend it. (Original) Buen trato, muy profesional. Lindos muebles y adornos. Lo recomiendo.

Always good to find bargains at the outlet the manager John is great

Excellent costumer service

Pick up service was poor. Waited over an hour to pick up items. Sales Clerk nor the Manager on duty came to rectify the situation. The guy in the Warehouse went out of his way to help but got very little assistance from the persons who were responsible for the mix up

(Translated by Google) very casual (Original) Muy informales

The outlet didn't have a good selection but on the first floor you also have the store, so you can have both stores under one roof

good options...

(Translated by Google) VARIETY OF FURNITURE FOR THE HOUSE (Original) VARIEDAD DE MUEBLES PARA LA CASA

great offer ,excellent customer service

(Translated by Google) Terrible service, the company's slogan is irresponsibility, 3 weeks waiting for the product to arrive and once being physically in the store they have canceled and postponed delivery 3 times, I talk to the sales representative and super informal about attention "Dustin". (Original) Pésimo servicio, el eslogan de la compañía es la irresponsabilidad, 3 semanas esperando que llegue el producto y ya una vez estando en físico en la tienda han cancelado y postergado 3 veces la entrega, hablo con el representante de ventas y super informal en cuanto a la atención "Dustin".

This Ashley furniture is definitely a one off. Ive shopped at Ashley’s and City Furniture for two homes and never had issues but I cam to this location and it was certainly a HIALEAH special. I shopped inside and was with a rep and they walked with us for a little and then said they would come back and they left. We found a rug we liked and had to search for the rep who was back by the front door looking for another customer to walk in. We placed the order. I came to pick up the rug in my car a week later and they didnt even tape the rug closed. It had tape on it but for no reason, they made no effort to even put it in an orgaized manner. Hard to believe a reputable company would represent themselves like this but thats what you get in Hialeah. I doubt any other location would do this.

We purchased a bedroom set and some other furniture for my daughter's new room and the workers in the store were very kind and helpful but there are a couple other reasons why I'm giving one star. So, they had told us that it would take a couple days for our delivery (and that was fine) and when the delivery came, the guys delivering said the order wasn't complete so they couldn't build anything. Even though there was A LOT of furniture, they had told us they couldn't apparently. So they told us the order would be complete by the end of the month( btw this was in June). Since I had bought a bedroom set, I had no furniture in her room ( to make space for the new ones) so she had to SLEEP on the floor the whole time. We had been waiting for a WHOLE MONTH for the furniture to arrive. It's currently August and I still don't have furniture. I have her room FILLED with boxes and a mattress on the floor where she sleeps. She has absolutely NO space for ANYTHING else like studying or even just to hang out there. We called again yesterday and had a kind lady tell us the status of our shipment, and apparently it was complete since the BEGINNING. Now we have to wait until September to get people to come and build EVERYTHING. I honestly feel bad for them since it wasn't even THEIR job in the first place. Imagine having more than half of your daughters room filled with boxes and only having a small place to sleep. AND on top of that, having to wait 3 MONTHS for furniture that should've been built when it arrived! I don't usually write reviews for anything, but this made me absolutely furious. Even though I loved how big and organized the store was, I don't think I'll EVER be shopping there again.

(Translated by Google) The worst service in the world, if I could give it 0 stars I would give it to them, I made my order and I was very clear on the days when they could take the order to me since I work like everyone else, and then after we had agreed on the day of delivery to My husband sent him a message that they were going to do it another day that clearly we were not at home, so my husband called costumer service to cancel the delivery that day because we were not going to be, the person told him that he had canceled it and that it I would call to let you know when it was going to be the new day of the whole thing that you never did, conclusion that we do not know what happened but they lost the order and it came out as delivered when it never was because we were not at home, after spending a week calling the store and talking to all the employees I don't know how many millions of times a day nobody gave us an answer and they all told us that they would call us back which they never did, we are still waiting for them to return our money because after all this they never even tried to send another table from the first time I called, at this point I no longer want the table and what I want is my money, I'm going to spend it somewhere else where if care about customer service. Never buy anything from this store again. (Original) El peor servicio del mundo , si podría darle 0 estrellas se las daría , hice mi orden y fui bien clara en los días en que podían llevarme el pedido puesto que como todo el mundo trabajo , y pues después que habíamos acordado el día del delivery a mi esposo le mandaron un mensaje que iban a hacerlo otro día que claramente no estábamos en casa por lo que mi esposo llamó a costumer service para cancelar el delivery ese día porque no íbamos a estar , la persona le dijo que lo había cancelado y que lo llamaría para dejarle saber cuando iba a ser el nuevo día de la entero cosa que nunca hizo , conclusión que no sabemos que pasó pero ellos perdieron el pedido y salía como entregado cuando nunca fue así porque no estábamos en la casa , después de pasar una semana llamando a la tienda y hablar con todos los empleados nose cuantos millones de veces al día nadie nos daba respuesta y todos nos decían que nos llamarían para atrás cosa que nunca hicieron ,todavía estamos esperando que nos devuelvan nuestro dinero porque después de todo esto ellos nunca nisiquiera hicieron por tratar de enviar otra mesa desde la primera vez que llamé , a este punto ya no quiero la mesa ya lo que quiero es mi dinero , me voy a gastarlo en otra parte en donde si se preocupen por el servicio al cliente. Nunca más comprarme nada en esta tienda .

(Translated by Google) Many different offers good quality prices Excellent service (Original) Muchas ofertas diferentes precios buena calidad Excelente servicio

Got a fantastic deal!!

I purchased $3000 bedroom set which I pay half cash the time of my delivery I only received the dresser The mirror and a fun I have bought the only one in good condition one of the drawl with stain damage the, headboard damage no box. I reporter to customer service send them pictures they never respond back to me they said I never send pictures which not true. After paying cash for the bedroom set I had to wait for my nightstand and bed frame frame like for three weeks, after thatI received the night stand didn’t get the bed frame before I was told by the delivery guys that it was broken from the warehouse and I had to make another report and gunnels when I get it back long time waiting on the phone or either no answer really bad customer service I will never buy there again the same thing happened with my couch last year three damage Straight and Waited three months to receive a new one.Very disappointed frustrated and Unsatisfied once they get their comisión they don’t care about anything else. Don’t even call costumes back. Bye Ashley furniture city furniture. I advise anyone buying furniture go to El Dorado Furniture, wonderful customer service I never received my furniture damaged and I got it right away and it wasn’t credit was not cash.

(Translated by Google) The oulet prices are good. I made a purchase, but since it is promotional, delivery does not apply, for this reason I hired a truck, which arrived at the warehouse and supposedly loaded the entire order, when the truck arrives at my house Ho surprise they sent me half of the order. I started calling and after more than 20 call attempts no one solved me, I had to go to the warehouse and what they answered is that they made a mistake and that they felt it, but I had to pay another delivery to take away the other part, and they never responded to me for anything, in conclusion what I saved in the promotion I spent on the double delibery that I had to pay for the negligence of the staff there! A very bad experience. (Original) Los precios del oulet son buenos. Realice una compra , pero como es de promoción no aplica delivery, por tal razón contrate un camión, el cual llego al almacén y cargaron supuestamente todo el pedido, cuando llega el camión a mi casa Ho sorpresa me enviaron la mitad del pedido. Empecé a llamar y después de más de 20 intentos de llamadas nadie me soluciono, tuve que ir hasta el almacén y lo q me contestan es que cometieron un error y que lo.sentian, pero a mi me toco volver a pagar otro delivery para llevar la otra parte , y ellos jamas me respondieron por nada, en conclusión lo que me ahorre en la promoción me lo gaste en el delibery doble q tuve que pagar por la negligencia del personal de allá! Una muy mala experiencia.

(Translated by Google) Super happy and grateful for the excellent attention from Mr. Alfonso Rubio, friendly and professional !!! Excellent accessory 😊 (Original) Súper contenta y agradecida por la excelente Atención por parte del sr Alfonso Rubio, amable y profesional !!!Excelente accesoria 😊

Worth the drive check out the second floor where the clearance section is i found exactly what I was looking for for a great price and great service.

Alfonso excellent customer service

Excelent customer service, great furniture.

(Translated by Google) I really like this furniture store because it has the furniture for rooms combined x colors and styles and different decoration for each place in the house (Original) Me gusta mucho esta muebleria porque tiene los muebles por habitaciones combinados x colores y estilos y la decoracion diferente para cada lugar de la casa

My wife went to this store with me,and bought few items, the prices are low .

(Translated by Google) Everything is very nice but I did not find what I was looking for (Original) Muy lindo todo pero no encontré lo que buscaba

Justin Castro is so awesome and insightful when it comes to furniture. Came here and so Glad that I got my new bedroom and living room set!!

I want to say thank you Ashley furniture for providing the highest quality service! My family and I recently moved to our new home & decided to get new furniture. Argenis, from the sales department helped us find what we wanted and the delivery process went as planned! Thank you Damian and Jake for delivering our new and beautiful furniture! We are very satisfied .

Although I didn't buy anything there customer service, Luis was a great associate and didn't crowd us but was there and assisted us with all our questions

(Translated by Google) Tito Diaz helped me with everything super well attended and very nice furniture (Original) Tito Diaz me ayudo en todo super bien atendida y muy bonitos muebles

Pleasantly surprised at the variety of home furniture sets but especially the prizes of this new Ashley's furniture store in Hialeah's Palm Springs Mile

Eventhough I have not find out what I was looking for I have received an excellent customer service from one of the sales ladies.

Great 🙏🏻

too dirty

Very friendly

(Translated by Google) Spectacular, thanks to Jorge for everything he helped us, the store was very nice, good prices. (Original) Espectacular ,gracias a jorge por todo lo que nos ayudo ,la tienda muy linda, buenos precios .Gracias

Nice stuff was just disappointed with the presentation

(Translated by Google) there is variety at all prices (Original) hay variedad a todo precio

Great place to buy things,the person's are wonderful they treat you good 👍

(Translated by Google) Beautiful furniture in different styles and very good service from the sellers. (Original) Hermosos muebles en diferentes estilos y muy buena atención de parte de los vendedores.

What an AMAZING experience we just had purchasing a recliner for my grandma! After looking at a few furniture locations unsuccessfully, we went to Ashley expecting the same results. Thankfully we found a GREAT recliner within our budget but my reason for this review is not for the furniture, but for the amazing sales rep JP Gonzalez! He was so attentive with us and knowledgeable about our request/needs. He patiently walked with us around the store and waited throughout situations that arise when shopping with an elderly person. We enjoyed the fact that he made sure to focus in on us and our needs without us feeling rushed at any point. I cannot say enough good things about JP and although we were happy with finding the right recliner, we were blessed to have JP as our sales rep! This was our first experience at any Ashley store, but thanks to JP, it won’t be our last! Thank you JP, you were truly an answered prayer!

(Translated by Google) How it has furniture is the best (Original) Como tiene de muebles es lo mejor

Frank went above and beyond to make sure we got what we wanted, when we wanted it at a fair price!!

(Translated by Google) The beautiful glamorous place each item wow. Peeeeeeeeero to be an outlet the prices are affectionate I do not want to know the prices of the normal store that is not an outlet. (Original) El lugar bello glamoroso cada artículo wow . Peeeeeeeeero para ser un outlet los precios son cariñositos no quiero saber los precios de la tienda normal que no sea outlet .

Great customer service! Gerardo A. Molero was very professional & attentive. We found exactly what we were looking for at a great price ! Highly recommend coming to this location.

Great prices, even better customer care and online shopping cannot be much easier than the website. Very user friendly and easy check out. Definitely recommend to everyone shop at Ashley’s! Edgar Lopez

Just bought my bedroom furniture from here. Love this store. Many options to choose from. Very clean and comfortable atmosphere to shop. Highly recommend.

(Translated by Google) very very very very and there is little I can say how bad I feel and the disappointment so great little professionalism and ethics and now I am responsible for not reviewing my order before leaving the store Now it's time for the seller to make a mistake and I had to review the order disrespect and liars (Original) muy muy muy muy y es poco lo que puedo decir lo mal que me siento y la decepción tan grande poca profesionalidad y de ética y ahora soy yo el responsable de no revisar mi pedido antes de irme de la tienda ahora toca que el vendedor de equivoca y yo tenia que revisar el pedido falta de respeto y mentirosos

(Translated by Google) The saleswoman cheated me and I don't feel comfortable in that store (Original) la vendedora me engano y no me siento comoda en esa tienda

(Translated by Google) my bad experience the saleswoman celina bimblich W 49th St, Hialeah has no sales experience oh she knows what she does to deceive the users on January 10 she sold me a product which now that product changed in price and sent me a cheaper one I feel cheated and scammed now I have to wait until day 4 for that product to return and the money another waits more (Original) my mala experiencia la vendedora celina bimblich W 49th St, Hialeah no tiene experiencia de venta oh sabe bien lo que hace para enganar a los ususarios el 10 de enero me vendio un producto el cual ahora ese producto cambio de precio y me envio otro mas barato me siento enganado y estafado ahora tengo que esperar hasta el dia 4 para que regresen ese producto y el dinero otra espera mas

Terrible service.

Tito Diaz is very professional and knowledgeable. He was very patient with us and took time to explain everything to us from mattress to paiement plan. He was on point! Great customer service! Thank you Tito!

Yeah no,I purchased a leather sofa and I totally regret it rooms to go outlet had much better quality.

Nice stuff. Found the piece I was looking for on the second floor clearance area!

Love the product, loved the customer service and love the delivery as well.

(Translated by Google) Good Service from Catalina A + (Original) Buen Servicio de Catalina A+

(Translated by Google) I was tended by Daniel Naughty I recommend them he gave me good attention he is a very patient seller with customers when they go to the store they ask for him he is very professional (Original) Fui a tendida por Daniel travieso se los recomiendo me dio una buena atención es un vendedor muy paciente con los clientes cuando ballan a la tienda pregunten por el es muy profesional

I’m very happy with the sales person who helped me out, (Argenis) great customer service and extremely attentive! My mattress came in right on time, everything turned out to be wonderful.

I had a wonderful perception of this place until I had to call in a warranty. They sent a third party "furniture expert" to look at our couches we purchased less than s year ago which were ripping on the seams due to the Velcro under the couches being misaligned. They stated warranty doesn't cover that, literally a design flaw which on the agreement says it should. Avoid this place at all costs and don't bother with their warranty. Poor service and neglect. Check out what 11 month couches look like. Bought furniture there all the time, never again.

(Translated by Google) I love the store, nice, clean, organized, excellent deal, but is it an outless or a store with regular prices? I couldn't tell the difference (Original) Me encanta la tienda, linda, limpia, organizada, excelente trato, pero es un outless o un a tienda con precios regulares? No pude not as r la diferencia

Awesome. Best experience ever. Thank you Karelma Flores.

Easy purchase and AWESOME delivery team! Will buy there again!

Bien

This was the 1st time at this Ashley furniture store. I was very satisfied with their service. The sales rep was extremely helpful and made our purchase hassle free.

(Translated by Google) Beautiful furniture! Excellent attention from Jorge. We get exactly what we are looking for and with delivery on time🙏🏻 (Original) Hermosos muebles! Excelente atención de Jorge. Conseguimos exactamente lo que buscamos y con delivery a tiempo🙏🏻

please in spanish language thanks

(Translated by Google) Excellent divine everything, and the attention of the best (Original) Excelente divino todo, y la atención de lo mejor

UPDATE It's been a month since I wrote this review and I did contact the customer service that responded to my post however it wasn't any help at all. I was told I could go to any Ashley or city furniture and pick out any set of lamps and throw (the items I am still missing) and they would let me take them home. Once I set foot in the store this was not the story, I was told the lamps were $X amount and that's what I could pick out which would've been fine but there were all but 6 lamps to pick from in store and all over $200 each. I purchased a set of 14 pieces which obviously discounted the dollar amount per item so my lamps came out pretty cheap. I would have to pay at least $100 out of pocket to make up the amount for a pair I would be settling for because they lacked in selection. I have yet to receive a response about the throw. My parents purchased a multi-piece set from rooms to go 2 weeks ago and received everything earlier than the date they were told. Lesson learned. I purchased a complete living room set the week of Labor Day and I’m still waiting for half of my order to this day. I’ve sent several emails to Lazaro the salesman that helped me with my putting my order in and have never heard a peep back from him which I should’ve expected since he really didn’t help me with anything other than processing the order. He told me I would be receiving everything before the end of September which was perfect because every other furniture store I went to said the expected delivery would be mid October. This was 95% of the reason why I even gave my business to this company, I prioritized delivery date over anything else. Now, I was delivered a throw with a very visible tear, I spoke with customer service and said someone would come and pick up the damaged throw October 1st and would deliver the new one. That someone never showed up and I didn’t receive a call nor email from customer service about it. I called today and they said I won’t be seeing it until October 27th and “it’s is what it is”, that any date I am given is an estimate not the exact date things will be delivered. I expected a lot more from this company and it’s customer service especially right now when business is tough, you’d think they’d want to give their 100% to retain their clients. I truly do not recommend Ashley Furniture based on this experience, I’ve been lied to, ignored and strung along for over a month. Every single employee has given me the wrong information to cover their mess from the salesman to the delivery team who blatantly lied and said the half of my order that was not delivered didn’t make the truck and would be delivered days later. I obviously will not buy anything from this place again.

I'm happy.. the sales Tito Diaz was amazing!!!!

great stuff and easy to get there

(Translated by Google) Excellent service. (Original) Excelente servicio.

Excellent attention.

Great customer service by Jorge, he was very helpful and patient, answered all my questions. Store has a great inventory. Husband and I walked out very happy 😊

Daniel Travieso, professional representative, an excellent seller, professionalism at its best, patience, knowledge, the best in the whole store

(Translated by Google) Great and the seller is attentive, friendly and above all good prices on all the furniture, the seller's name is Jorge. (Original) Buenísimo y el vendedor atento, amable y sobre todo buenos precios en todos los muebles, el vendedor se llama jorge.

(Translated by Google) Good prices and good service !! 100% recommended (Original) Buenos precios y buena atención!! 100% Recomendado