Ashley Store Inverness, FL

Casey was wonderful as usual. Very helpful, knows her product and explains everything very good.

Wonderful! Karon was both delightful and very helpful. Looking forward to receiving the bedroom set we ordered today.

We had specific need for 2 non electric recliners in a small area. Daniel was very helpful. He did not push for something we did not need.

From the time we walked in the service was professional and exemplary. Robin and Casey were very kind. Another customer and wife waited just to tell them thank you. That says a lot. And yes I made a purchase 🌹

My whole experience was wonderful from the time buying to delivery. The gentlemen who did the delivery was very courteous, and seems they enjoy their job. 100% all around.

I was impressed with the sales force and inventory at this store. Delivery as prompt and I love my furniture.

The folks at the store were fantastic. They made the process fun😊

My experience in the store was fantastic. Everybody was very helpful and friendly. My one issue is when my furniture was delivered, there were components that was not set up correctly which caused in one motor blowing already. Now I’m stuck waiting another 7 to 10 days before enjoying my wonderful new furniture. Thankfully, the technician checked the rest and corrected the issue before became a problem with the other 2 sofa recliners.

This was not the best experience and I’m not sure if I will be back. The salesperson was new and was inaccurate with information on the model he sold us. We also purchased a mattress and were told we didn’t need a box spring because the set came with slats. We were also told the end table would charge the phone through the top of it by simply setting your phone on top. We did in fact need a box spring and the end table came with a charging device you attach to the back or the side of the end table and plug in the phone with a cord. The “white glove” delivery service is charged more in the store than online and the people who deliver come in a box truck with no signage and don’t speak any English at all. They also left quite a mess when they left that needed to be swept up. The reason I am giving 3 stars is because my son is happy with his room and the set is nice for him.

Awesome job

Everyone was helpful and professional.

I was very impressed with how nice the manager of Ashley’s is. She was very easy to communicate with. She helped me with the love seat that I was looking at and it will be delivered on Wednesday. I was not impressed with Charles. Maybe he was having an off day. It happens sometimes. So I give the store and its manager(Robin) 5 stars. Looking forward to my new couch! No photo to show yet.

Karon was very patient with me as I changed my mind several times. Karon was knowledgeable, truthful about products and helped me choose the absolute best purchase that fit my needs. Brava Karon

Poor customer service do not trust this company you will regret it

The store was well organized and Casey the sales person was very knowledgable and helpful.

I will not go back into the Inverness Store. They were rude and made comments while I was in their store that as a customer, trying to get the best deal I can, shouldn't have to hear.

Sales representative friendly yet stuck in customer service never land. The wrong product number ordered - have been 3 phone calls in , one repeated trip back , now told to return for a reselection process - currently have 6 new dining room chairs I can’t use - . The other products have been great - this , unfortunately is crating a desire to never return. Hoping they make things right.

I'm not happy. Over charged on a sale and cannot reach the Inverness store for help. I call the "store" number on the salesman's business card and it's India or Pakistan help. Just spent over 8 grand just to realize that I was overcharged. Customer service should do better than to tell me to go back to the store and take a picture of the sales tag. They were zero help.

Very nice n helpful people. Delivers when says n pretty much anytime you want it.

Wonderful customer service! The sales associates were so helpful in guiding my husband and I on how to cancel an online order and then repurchase in store. Everyone was super friendly and drivin to be more welcoming and not pushy. Will definitely be back for our future furniture needs

It was a wonderful experience as always at Ashley furniture.

Robin was awesome. Helped in every way. Pleasant, knowledgable,and effcient.

I couldn't have asked.for a.better experience. The staff was friendly and attentive. They helped me pick thw perfect table for my new home. I can't thank you enough for all of your help. See you soon! Im starting on thw living room next!

Kyron and Robyn are awesome a joy to do business with. Thank you ladies

The sales lady was really helpful to me and answered all my questions. I’ll see how my family likes the new mattress when they come to visit me. Thank you Patricia King

Employees are rude and overall not helpful.

Excellent service by everyone!!! The Karon Emmett was attentive and answered all of our questions and concerns and made the process quick and easy. Hotel and his partner was excellent!! They were very efficient and super polite. We couldn’t ask for better service. Thank you Ashley Furniture.

The delivery was on time and the drivers set up and delivered very politely

Fast service great prices

Karen was really nice. Super friendly and welcoming. Knowledgeable as well.

Excellent experience. Our sales lady was very informative, easy to work with and found exactly what we wanted at a very good price. We love our new furniture and are happy with the purchase. Delivery & set up were efficient and professional.

People very helpful and answered any and all questions I had.

Good quality furniture, a bit overpriced but our saleswoman was awesome! Thank you Casey!

Give your maintenance man a raise, he so deserves one!

The bomb!!!!

Staff very friendly and knowledgeable and they have all my business in the future!

I Love It. It's very Beautiful ❤️❤️

Very helpful and friendly

KaRon was friendly and helpful with our purchase. All staff was great in getting us the best price and a delivery date that would work for us.

Casey our sales representative was extremely personable, friendly. Wasn’t in our face to make the sell but was always there to answer questions. She helped us on our previous purchase as well. Glad we came back!

Karen was very helpful and pleasant. It was pretty busy at the time so she had her hands full but joked with us anyhow.

FURNITURE SHOPPER BEWARE!!! DON'T PAY WITH CASH OR CHECK. YOUR CREDIT CARD IS YOUR ONLY RECOURSE. Delivery is beyond terrible. Received and email stating the item was delivered which never happened. Customer service is a joke. They could never give me answers about my missed delivery. Getting a refund for their mistake took weeks. Then they tried to charge for that delivery. My original refund was less the $222.59 delivery charge. I had to take additional measures with my credit card to get my $222.59 refunded which took an additional 2 weeks. I am a senior citizen and have never experienced such negligence in all my years of purchasing furniture or anything else. DO YOURSELF A FAVOR. CHECK REVIEWS AND COMPLAINTS ON OTHER SITES. I WISH I WOULD HAVE. IT COULD HAVE SAVED A LOT OF GRIEF. ZERO STARS IS WHAT I GIVE.

Store room was stocked with plenty of options. Our salesperson was extremely pleasant. We were able to set up delivery very quickly. Prices have a great range. Our delivery team was extremely nice and very quick. My only problem is I should have unwrapped every knob, as I found one was severely bent. They are sending a technician out to look at it. But other than that a great experience

Small store with a friendly staff of people. Have purchased many different items at this location.

We love the couch but look how it's put together big gaps in between sectional. Ashley sent someone out to review and said nothing is damaged.... Nothing is what they said they will do to fix it.

Horrible experience sold damaged furniture then is refusing a refund they won’t let me return it . Robin and Karen (the managers) cursed me out and treated me very badly they are the worst people I ever dealt with in my life

Very nice furniture, and great staff. Not pushy, knowledgeable, and friendly.

It's always good to walk in a place knowing what you want and having people there willing to help with what you want and not pushing anything else. Wonderful girls working here. Thank you for your help. And thank you for my new sofa. You guys are great.

The people were the worst part about coming here, absolutely vile people without an ounce of care for what they do let alone the people who come in. You would doing yourself a service by ignoring this place entirely.

Furniture not delivered on the day they said

My sister, Evelyn Dupuy wanted to purchase two twin xl mattress for my husband and I cause we just moved here from SC. So we could help her due to health reasons. While we were there we started looking at loveseat recliners, our space is limited and we explained all this to the gentleman helping us. So size mattered. The had a couch in the store, but not the love seat. The gentleman said he could order the loveseat for us. The measurements were around what would work, but when he showed it to me on the website, I said it looked small. My husband and I are fairly large people and I wasn't sure it would be comfortable for us. The gentleman said that we have 30 days to return it. So I was willing to try it. We even called the day before delivery to make sure that it wasn't going to be a problem. Customer service confirmed that we could return it. They said try it for a week, so that's what we did. I called to day to have them come pick it up and was told that you don't have a return policy!!😡 If I had ordered it on line, then I could. I never got to physically see the loveseat and never sat on it with my husband. It was ordered on line in the store, because I was purchasing mattresses. As far as I'm concerned it was a online purchase!! The problem I have is that everyone that was at the store that evening was fully aware of my concerns. If there was a no return policy why wasn't that told to us. Why wasn't I told that I needed to go home and order it from my computer so that I could return it if the size wasn't going to work out for my husband and I?!? Customer service and the store told us that we could return it!! Also know one said to make sure that it is good before the driver leaves. Evelyn said that the young man dropped the corner of the box on the lift when he was trying to get it out of the truck. I was so focus on the size of the loveseat and it not be big enough for us, I never mentioned it to the gentleman about dropping it. I noticed a small piece of leather missing on the corner. My husband and I tried the loveseat out that evening and we both said this isn't going to work. We gave it a week and we're still not satisfied. We can't relax at all. It's not like we just changed our minds, it's truly not comfortable. We all have purchased from you in the past from Georgia and Florida. I don't believe we will ever purchase from Ashley furniture again. Definitely not a customer service company! Very disappointed and upset.☹️😡

If you want to buy anything from the store there is a no return policy .even if they tell you there is !

I will never buy another piece of furniture again from this store. We purchased a desk and after inquiring whether the delivery personnel would put it together we were told yes after our saleswoman checked with the manager. Imagine our shock when the delivery personnel dropped off the desk and left without assembling the desk. I called the store several times and left messages about how unhappy I was regarding this situation and was never called back. I sent emails and received the same answers - no answer. So I was lied to and ignored. Not sure how this store remains open but they certainly don't deserve your business.

Thank you karon, For your knowledge and Attention to details. Enjoyed my visit,to your store.

Apparently the general manager is ok with her employees adding extra items to your order without telling the customer! I went to bring the extra item back that I did not order.. and was told “ well you signed for it, and we have a no return policy” meanwhile the sales associate admitted to not informing me of the item being added. Wouldn’t even let me exchange it for something else. Everyone make sure to triple check your receipts when purchasing here!

Don't make a purchase online go in the store maybe it'll help. Had to prove that my bedroom dresser came with a mirror a month later after paying for White Glove setup install remove debris it was just put in the Hall of my bedroom and left! Had to hire a handyman to install my bedroom mirror on my dresser No thanks Ashley

Small business with nice people

Bought a bedroom set and the dresser was broken during delivery. Called the store and the scheduled two separate appointments for a technician that never showed up. After waiting all day the second time we called and were told the tech canceled because the dresser needed replaced. So after a bad delivery and two wasted days waiting for technicians, hopefully we will get a date the will stick to for a new dresser would be delivered. Overall wouldn’t recommend.

Everyone in the store is very nice. Karon began helping us, and Robin finished guiding us to what we wanted and needed to complete the house project. We thoroughly enjoyed chatting with Robin. She is a delightful woman, and that is what makes the Ashley store run as well as it does. When the delivery day was set, my goodness not only was it on schedule, but they were so hard working and efficient. They cleaned everything up, explained everything best they could, and placed everything exactly where we wanted it and were extremely friendly! So if I could give Ashley 100 stars 🌟, I would!!! We absolutely 💯 love all the furniture we have from Ashley. The first products we have came from Facebook marketplace and they were brand new! That is why we knew that was our go-to store!!! We tell everyone buying to go to you when their day comes!!! Go Robin & team!

Went to the store to buy a simple nightstand which I purchased and receive delivery for unfortunately the delivery driver had the wrong address and tried to deliver it down the block. Now we are putting it together and it’s taking hours and there are parts missing and it’s very frustrating ! I just want to know why you buy furniture from a furniture store yet you have to put it together yourself nowadays I am very disappointed

Had an amazing experience here. We came in to buy many twin beds and a queen. We had Karon. She was a very sweet lady and had so much patience with us. Taking us through every step, making sure everything was okay. I would definitely come back and recommend others. Thank you Karon- Bridget, Byron and Sarah. ❤️

Ashley Furniture was the 5th furniture store I visited on my search for a lift chair for my 96 year old mother. They were the first to greet me immediately and with a welcoming smile. Robin, my salesperson is very knowledgeable about your products and warranty information. One furniture store had the same chair and let me know it was an Ashley product, they were selling the same chair for $749.00, Ashley was selling the same chair for $919.00. When I showed this (I took pictures to remember what store had what) to Robin, she immediately said she would match that price. Needless to say I purchased their warranty chair from Robin. Robin is an invaluable asset to your company. Robin works in you Inverness, FL store. Thank you for a wonderful experience Robin!

Laron was great.

Well, nobody has called us about the recliner switch that is not working and also nobody has called about the delivery for our king box spring that we didn't get.

Sales staff is helpful and eager to address my concerns. My fourth time purchasing furniture from Ashley and will remain my first choice.

Great service and good selection of food !

Casey was very friendly and helpful she seemed to know exactly what I wanted

Karen was absolutely the best salesperson! She was able to assist with my order and provide the best savings. I will be back!

Very helpful and courteous wanted to try out a couple recliners but did not have any on floor . But tried one that was similar .

Everyone was so helpful and knowledgeable

All the sales staff were very nice, especially Jay, who was my salesman.

No pressure, told them we were looking, we were left alone until we had made a decision and asked for help making the purchase.

Everything was very e easy and professional by. Casey

Excellent service and prices.

Please don't share my information thank you for having what I want looking for

Tiny store with limited selection. This is one of if not the smallest furniture stores I have been in. The limited selection makes it hard to sit and try anything out. Do yourself a favor and drive to a larger store. This one is just not worth the trip.

Our experience was great . It was convenient and quick.the seller was awesome

Good experience with sales. Very knowledgeable about products and choices. Pricing was competitive and quality of furniture was excellent.

The moment we walked in it felt like the used car salesman on us even after we said we just wanted to look around. Plus there Web site said they had clearance furniture and the store personnel said they didn't.

Ruby was great and answered all our questions. She was wonderful to work with. The whole store was very helpful in finding the right chair for my husband. We will definitely do business here again!

sells rep Ruby was awesome, answered all our questions and took care of all our needs and was very nice

Great experience at the Inverness store! Karen was great helping me choose the right couch. The delivery was easy and on time. I will be back! Thanks :)

I went in shopping for a new power recline leather sectional and was greeted by John. He was very professional, courteous and answered every question I had about furniture. He even took the time to go over measurements of the sectional I decided on and worked with me to make sure it would fit my space. Thank you John, for making my Ashley shopping experience a very pleasant one!!

The staff were friendly, helpful, knowledgeable and efficient. The prices were right in line with other stores and better than a lot of them. I highly recommend Ashley.

Fantastic experience buying some br furniture. Ask for Ruby, she's exceptional.

Great experience at Ashley Home Furniture store. No pressure sales just informative sales person who helped us make the right choice for our needs.

Ashley worked hard to help us get a great deal on our bedroom furniture. I recommend her highly

Karon was extremely helpful in helping me find furniture for my daughter. I will be sure to shop at Ashley in the future for nice quality and reasonable prices

Excellent customer service, very helpful.

Karen was fantastic. We were looking for a sectional sofa, she helped us find the right size, color and material. Definitely would recommend

KaRon was professional, knowledgeable, very personable while offering her assistance with our buying experience.

Friendly staff. Understood my needs and answered all my questions.

Wonderful service.

I haven't found anyone not nice i bought a chair and they even helped me order something for outside on line. I like to thank everyone who helped me still waiting on it

Shopping experience very pleasant. No pressure . Delivery crew very nice and professional. Love our new recliners!

Kacey and Robin were amazing to work with! Kacey’s patience and diligence in helping me find the right mattress within my budget is commendable!!

I walked in and was asked what I was looking for told them something I can buy today. He let me know they don’t have any stock all showrooms are just that “Showrooms” and it would need to be delivered in a few days. I said well that’s a shame I was wanting something today I could take as I had a U-Haul with me. He showed me a whole floor display and said it’s on Clearance for 30% off.. originally $3200, I said I’ll take it for $1500 plus tax, they came back and said they could do 50% off take it today $1600 I said wrap it up! I got 2 lamps, a rug, huge chair with ottoman, couch & 4 matching pillows, coffee table, end table with plug-ins and usb, and another end table… would have been a crime not to get it!

Ruby was so helpful to us with selecting a couple of chairs for our new home!

Do not buy from here!! I bought a brand new $700 bedroom set and after they left I noticed a huge crack on my brand new bed frame! I figured no problem I’ll just let them know and let them fix the issue in their own way. NOTHING!!! They have done absolutely nothing!!!! I filed a claim, sent pictures and was very polite. Apparently they don’t care about their customers. I paid over $700 for this brand new set that they put together and unfortunately this is the last thing I will ever buy from them :/ I’m so disappointed and hurt that they just stopped responding :/

Very Nice and professional staff!!! High quality furniture!!!

Friendly, knowledgeable and professional staff.

Was greeted by Karen when I first walked in the door, she went out of her way to find exactly what I wanted!

I give the salesperson Karen a 5 star review. However, my experience went down from there. The delivery team fell way short of acceptable as they decided to not deliver two items that I bought because I live on the 3rd floor and the items didn’t fit into the elevator. They didn’t want to carry them up the stairs so those items were returned. I ultimately ordered replacements but wasn’t eligible for the 18% discount I received when I originally made my purchase. After requesting an accommodation I was given a 10% discount. Oh well, it is what it is.

Karon was great - haven’t received furniture yet!

We really enjoyed shopping at Ashley Furniture in Inverness. The store has a nice selection for a smaller store and the furniture is very nice quality. We really liked our sales person, Ruby. She was friendly and helpful without being pushy. We liked her so much that when we returned a couple weeks later we asked for her to buy a couple more pieces of furniture. Thank you Ruby for a great furniture buying experience!

To early for a review. Delivery set for 2/26. My name is Frank, not Jeff .

Worked with us to make the deal happen.

Made 3 seperate trips to this store while comparing to other products in other stores. Ruby was there to meet me at the door all 3 times with a needed information on the product and store operations. She nicely balanced a customer-educational experience with a customer-explorational experiance. Sometimes, a consumer purchases a product.. Other times they purchase a product and an experience.. This was the latter. High Five @Ruby.

Very friendly, very knowledgeable, very accommodating! Ruby did a fabulous job helping us pick out a bed and mattress! Robin was great too!

Wife and I walked in was greeted warmly asked what we were looking for to him and he took us straight to the chair and we bought. Excellent service quick with smiles!

I have gotten multiple pieces of furniture from Ashley and I have always been super happy with the results! Brittany & Robin have been so amazing! They have the best personalities and make the purchasing process so easy! Highly recommend.

Friendly staff, not pushy. Answered all questions and looked for best deals available.

I bought a sectional today from a sweet sales associate named Ruby. She was very knowledgeable about the furniture and process. Be nice to do business with her again.

Excellent customer service and convenience.

We had a great experience shopping at Ashley, thanks to Ruby!! Our first trip was a scouting trip and Ruby answered all of our questions. Next we went up another furniture store to compare quality and pricing. Ashley was by far the best option in both categories. So we returned to Ashley in Inverness and Ruby remembered us and remembered what we were looking for. Ruby worked with us on pricing, financing and selection. All around a great experience. Thank you Ruby and Ashley Furniture.

Ruby is a phenomenal girl to work with. Polite and responsive. If you want the best customer experience, I would advise you meet with her.

John was very helpful and thorough explaining the purchase and delivery of our two recliners. A relaxed no pressure friendly experience. We highly recommend this store. The recliners are very nice, comfortable and feel well made. We choose the gray color to go with our gray love seat. No pictures, we're waiting for the two delivery.

Ruby and the manager helped us out, and we got exactly what we were looking for. They are very friendly and knowledgeable with a soft approach, so you won't feel pressured into buying at any time.

The sales associate, Ruby, was excellent. She had the ability to provide information about the product without pressuring us. We compared similar furniture at a number of stores but came back to Ashley’s largely because of Ruby.

The positive axperience was the purchasing at the Invernes, Florida sonlytore, from there on - disaster. On Dec 27, I purchased love seat, coffee table and 2 chairs in navy blue color, at the Inverness, Florida store. All items were shown in the computer screen "in stock". Shortly after I received only one chair. On January 16,2025 I received 1 chair, coffee table and love seat. Love seat is a different blue collor, different material and obviously used. The table had jammed drower, which was later fixed by their technician. The driver that delivered the furniture refused to take the loveseat back. Ashley refuses to take back the love seat. There is no way I would pay for it. I did not come to the store to buy mismached color and used furniture.

Ruby was wonderful. Excited for our new sectional!

The sales rep, Casey, was very helpful and knowledgeable. Great attitude. The delivery has been a nightmare. I still do not have my furniture and I have family coming to town. The manager of the store says there's nothing she can do. I will probably have to cancel the entire order now. This is a bad reflection on Ashley Furniture. It should be. Someone needs to fix this issue!

Wonderful staff! My Bedroom set should arrive tomorrow! Ruby, on the sales floor was so sweet. The ladies in financing are professional and welcoming also. Thank you for a great experience!

John was amazing at finding us what we wanted. He took his time and found us the perfect furniture for our home.

Our sales person Karon was great but the delivery men were terrible. I will never buy from Ashley again if this is what I can expect. I can say I have never had this bad of an experience from a delivery person. Ashley should do better

Ordered furniture. Told it was to arrive 1 month from ordering. Never emailed me or called me to inform me there was a delay . I only found out because I called them to verify my order was on track. Told me it was delayed 6 weeks. I canceled the whole order over$3000. Now they're telling me it can take 2 weeks to get my money back. I RECOMMEND BUYING FURNITURE ELSEWHERE!

Ruby and John were both a pleasure to work with and helped us choose the best pieces for our house. Can’t wait to take delivery!

Matt was great selection is good.

I recently ordered a bedroom set to be delivered several days before Christmas. When the delivery men got to my home none of the spoke English. As they were putting the bed together (I paid the for the service), they found one set of the screws were not the correct size. After many attempts to understand the issue they stated they were told by their dispatch to bring the bed back and they would reschedule. This was only several days before Christmas and I had family coming who would need this bed to sleep on. I called the Inverness office and talked to Robyn the store manager. I told her the situation and that I wanted the bed to stay in the house and not be sent back. I told her that none on the three delivery men spoke English and I needed them to understand that they were to leave the bed. She said that was impossible, one of them had to speak English as that is Ashley policy. I assured her none of them spoke English. She did get the dispatch on the phone and they were told to leave the bed. She said she would get tech out to help me as well as give me credit on my order. I told her my husband and I (67 and 71) would go get the correct screw size and try and get the bed together and would let her know. The delivery men were very rude and they were not going to unpack the boxes with the rest of the bed. I did get them to unpack the bed frame slats before they left. They asked me to sign off on the delivery and I refused. We went and got the correct screws and without instructions, we put the frame together in about an hour and a half. We went to put the slats on the bed (to support the mattress) and we found that while the delivery men had unpacked the slats, they took the hardware. I called the Inverness store to let them know and I told them the situation. Whoever I talked to told me she worked with Robyn and they were aware of the situation. I told her we were going to try and find the right hardware and put the slats together ( I still had not heard back from Robyn on getting a tech person out to complete the job). We found the part and got the rest of the bed together. It took us another hour and a half. I called the store to try and talk to Robyn to let her know the situation. I was told she was out to lunch (this was at 5PM). I called back an hour later and the store office was closed. I called the next day, and Robyn was still not available and did not return my call. I called her the following day and still no response. Robyn never called me to find out what was happening, never contacted or scheduled a technician, never returned my phone calls and I never received any credit for putting the bed together ourselves. I really liked Karen the sales representative that helped me with my purchase, but the customer service from Robyn the sales manager was unacceptable.

The sales associates were very helpful and delivery was on time.

My sales lady was Ruby. She was so knowledgeable about the furniture and was wonderful. For her age , she was patient and very helpful. A breath of fresh air. All of the staff was wonderful.

Super easy and fast! Great service!

Happy happy happy this was gr8 thank you ashley

You floor saleswoman Ruby was a delight to work with. Showed me all the options I was looking for and handled all paper work effortlessly. Nice store with alot of amazing furniture, and all made in America!!

The salesman, John , was extremely helpful, however, I was mistakenly over charged which , when I told them, was quickly corrected. , I was also informed that I could not get a refund until the furniture was delivered. . I think that is a very poor policy. The refund should have been made immediately. I would like that money to be refunded now.

Ruby was awesome and easy to work with!! Thank you

Just to all-around good experience

Wilfredo helped us through out the whole time we arrived. He suggested what would be best fit for our new house I would recommend checking the place out for reasonable pricings and awesome customer service.

Easy transaction. Timely delivery. Neat and swift set up.

Our sales associate KaRon was outstanding. She as patient, insightful and just amazing to work with.

Furniture was damaged, no shoe protection for walking on carpet, delivery people spoke no English, no hardware left for damaged headboard, couch was previously owned (came wrapped in plastic not in original box.

Nice store, good quality furniture, good salesperson went the extra mile for us. Thanks!

Matt was fabulous!!!

Matt was very helpful and a real gentleman!

We worked with Casey. She was knowledgeable, friendly and patient. We had a very good experience

Pleased with our purchase and overall shopping and delivery experience!

Excellent service. Very friendly. Please don't make the mistake I did by ordering online with the 1-800#. Call your local store with the sku# of the item you want and order that way. I've been waiting a month just to get a delivery date by doing it that way. I canceled that order, called the store locally, got a delivery date right then. Very easy and friendly transaction. A completely different experience than using that 800#!

Had problems selecting a shipping method when placing an online order. Called the store and they handled the entire order in a few minutes.

Casey was amazing!!! We found exactly what we were looking for and we were in and out in less than an hour!

Good experience. The employee who helped us was very kind and helpful!

Casey and Ruby helped us pick out our bed. They were very informative, patient and sweet. We highly recommend them. We went to mattress firm and the prices were crazy! We were able to get what we wanted plus more for less. We will be back. They were very accommodating to my blind and hard of hearing grandmother. If I could give it more stars I would. Thank you for such an easy and satisfying shopping experience. That being said. We ordered on 11/5. It is 11/14 and haven't gotten the frame. 1st it came broken and we sent it back cause the men unloading it noticed it. Every couple days I have talked to customer service and even someone from the store. I called them. No one has text me, called me or e mailed me. Now they are saying I won't get the frame till the 26th! Some representatives said there was no room on the trucks and I just had one tell me it wasn't in the warehouse. Tell me why payments should be made for something that isn't even here? I have a brand new mattress in my room that I can't use. As nice as Casey and Ruby were. This is extremely frustrating and we won't be back. We were going to come back and get a recliner. Unless they have it in the store and you can put it in your truck, expect to wait.

Loving the furniture we received. Have another piece on back order. As well as placed another order for more stuff yesterday.

Thank you John! Saved us $2,000 on a great bed and accessories.

Excellent experience! Very friendly people and the loves eat we chose is beautiful and very comfortable.

Super easy to deal with. Went in knowing what couch I wanted and was able to place the order set delivery and be out in under 15 minutes. Thank you all again for making the purchase so easy and quick.

Will was extremely patience with my selection of a bedroom set. I would like to give him 5 stars.

Ruby’s professionalisms, product knowledge, and desire to help us find the best furniture for our lifestyle and space went neither unnoticed nor unappreciated.

Excellent sales staff, KaRon and Ruby are a great team!

Robin assisted us with a purchase of a chair for our bedroom. We told her what we are looking for, she took us right to the chair and it was perfect for us. She was fabulous and so nice. Love that store and love Robin. By the way every one of the staff was equally sweet.

They were quick, friendly and efficient from the time I walked in the door. I am satisfied with my experience.

John was very helpful and accommodating at the Iverness FL store, placing my order over the phone to be delivered in florida, as I live in Ohio.

The buying experience was easy. I think we got a good deal on the Nector bed. Although at the time of the review we haven't received our bed yet. It's scheduled and I will update review after they deliver and set up.

Karen was a joy to work with.

Matthew our sales person was absolutely perfect!! No pressure and when we had a question he was right there to answer

In my opinion Do not buy this furniture is garbage and you can’t get any customer service. They send you to a call center no one speaks English and they don’t understand what u are trying to get across about the problem. U can see from the pictures the mattress is 6” to narrow and 4” to short for the frame and all they say is we can’t take it back(both of which we bought from them at the same time). You would think furniture people would know these things but the don’t. I have had to fix the drawer slides myself already after 3 weeks. So now I am stuck with 5200.00 of pure garbage. The delivery process was a 100% cluster they called and told us to have everything out of the room to set up the new furniture and they show up with a mattress and no frame now we are stuck with no bed for 17 days. I could go on and on run as fast as you can

Very fast and efficient. Very good experience including the delivery.

Overall great experience at this Ashley’s location! Excellent customer service, explained every couch and sectional to us and helped my husband and I pick out a new sectional! Highly recommend!

Iv Ben wanting a good recliner for awhile so I decided to stop by Ashley furniture that was definitely the right decision quality people an quality furniture thank you Ashley furniture

The 2 rating is for the furniture itself. The service at this location was great BUT the furniture is the issue. Better quality is found at other companies. A rocking chair that has cardboard for arm rests is cheap and that’s what that did. We had them come out and fix it and was told by the service guy who I might add solid not what to be here to fix it, said he would put in a request to “reselect”. He said if you don’t get a call in 2-3 days then the company isn’t interested to give that option. No Call of course. The cushions on the couch are like if we had this couch for years as they are squashed down and don’t hold shape. Only 2.5 months old and barely used. My family will NEVER waste our hard earned money at Ashley ever again. Such a disappointment that we didn’t even get a courtesy call. Heck, illegal invaders are getting better places to live with super nice furniture nowadays…. Shameful..!!

Matt was very helpful and made the entire experience a pleasure

I have never.been so mistreated by a business in my whole life! I purchased a bedroom suite for $4500 and when the mattress was delivered the mattress didn’t fit the bed and they won’t exchange it to a larger mattress! I have been trying to get ahold of corporate for a week! No response! Had spoken to Robin at the Inverness store and ask her for corporate # number and she hung up on me! What am I going to do with this mattress! Looks terrible! Beware do not shop here!!!! Once you purchase it doesn’t matter if product is wrong you are stuck!!!!!

The associates took their time and were very helpful.

Casey was super helpful, very kind and knowledgeable, making the buying experience easy breezy!

So grateful for Ashely of Inverness. After discovering my discount mattress was full of harmful fiberglass, Ashely Furniture was able to help me select a new mattress which is so much more comfortable and not full of harmful substances.

ROBIN AND THE STAFF AT ASHLEY INVERNESS PROVIDE GREAT SERVICE.THEY WORK TO GIVE THE BEST EXPERIENCE I WOULD RECMOND THIS LOCATION OVER ALL THE OTHER STORES IN THE AREA KEEP UP THE GREAT WORK LADIES

Very patient and helpful in finding the right product for customers.

If you need a realtor Andy and Allison Mindel are the way to go. They helped us through every step of this process and were wonderful to work with. I cannot say enough about how happy I was with their service. I would recommend Andy to anyone.

Great customer service!

Great attention from salesperson. A little disappointed that they charge $100 per chair for delivery! Too much

Great service. Ruby was extremely pleasant, helpful and efficient. Will be our go to furniture store and sales rep going forward.

Was ready to walk out of the Inverness store because their outdoor furniture section consisted of only 2 sets. I was very disappointed because on line they indicated that there was going to be a wide variety to choose from. But then Brittany saved the day and stopped an upset customer from leaving the store never to return. Spent $2K and got exactly what I wanted to get. So THANK YOU Brittany

We had a very pleasant experience at the Inverness Florida showroom location. We had been looking for a bar height square table for our kitchen for a few years and found what we were looking for. Delivery was fast and they arrived just before 8 a.m. and they put the furniture together for us. Our sales lady Casey was very friendly and helpful.

Ruby is a huge asset to Ashley Furniture! She is extremely knowledge about each piece of furniture we inquired about and went out of her way to accommodate us. We were comfortable enough to purchase a bedroom set within 15 minutes of arriving! We must also give a shout-out to the manager, Robin. They both were so friendly and cheerful which made our visit that much more pleasurable. While there, we also looked at mattresses, and again Ruby was well-versed on all the differences of the models on display. When we’re ready, we are definitely returning to Ashley (and Ruby) for a new King mattress.

Casey greeted us at the door and helped us find exactly what we were looking for. It was a very pleasant experience and we’ll be coming back again.

Very good

Had a wonderful experience the other day. Worked with a young lady by the name of Ruby. She was very professional and pacient with my wife and I. We finally decided on a dining room set and she worked very hard to get us the best price. Thumbs up for Ashley!

Ruby was very patient and kind, helping me to find just the right entertainment center. It was a pleasant shopping experience.

Ruby was an excellent employee and sales person with. Ty

Great place, very clean, and knowledgeable staff. Casey was great to work with. Found the couch we wanted and will be back for more furniture.

Wonderful shopping experience with advisor Ruby C. She made shopping a pleasure. Very professional service.

The best part of Ashley in Inverness is the one on one attention that is provided when purchasing Ashley products. There is no shortage of staff to assist you to meet your individual needs. KaRon was awesome to work with and was able to meet our needs.

Purchasing furniture at Ashlee furniture in Inverness Florida was a wonderful experience. Their showroom is clean and organized with a wide selection of furniture at reasonable prices. My sales rep, Casey, was knowledgeable, Friendly and helpful without being pushy. In fact, all the ladies working at that time were friendly and personable, even though I was working exclusively with Casey. I look forward to receiving my purchase and enjoying it for years to come.

Very nice staff, knowledgeable and helpful professionals.

I just bought a home and needed to fully furnish it. Ashley’s was the most affordable and had the best selection of home decor and furniture. I don’t remember exactly the name of the woman that helped us but I think her name was Casey. She was absolutely amazing super sweet and made my furniture shopping experience fun and exciting. Everything was very clean and has a super welcoming atmosphere. I will definitely be returning!

KaRon was very helpful in getting some new furniture for our daughter.

Staff was wonderful in assisting me in finding a recliner. They even put up with me spending an afternoon reading a good book and sitting in numerous recliners. A special thank you to Brittany! You were awesome!

Karen and Brittany were super helpful! We were able to get everything we needed and a couple extras all for an amazing price!

Excellent service and great selection of products.

Nice selection. Our sales person, Casey, was very professional and helpful

My husband and I were in search of a new sofa set. We went to Ashley furniture because they had such a wonderful selection. Karon greeted us at the door and let us shop around. When we were ready, she answered all of our questions. She was so friendly and cheerful. She made the entire purchase so amicable. Would highly recommend this store and this employee.

Small store, they said they might be moving to a bigger store we like to sit on what we are buying

Professional, friendly, fun morning.

Very friendly and helpful. I told her what I was wanting and she took me to 4 different chairs. Perfect fit

Very excellent service, I love that the Ashley staff allows you to look around the store but are always right there when you have questions. Karen answered all of my questions and completed the sale of my sectional couch. She is definitely a excellent sales person.

Would be nice if all retailers would realize the value that Baby Boomers give their stores. We still have control over a great deal of the wealth floating around, and it would behoove Ashley and other like minded businesses to HIRE folks who relate to we Boomers. Seems like all that's left to wait on us are Millennials', very few Gen Z, and hardly any other Boomers.

Karon was a big help. We were looking for a small white dresser, although they didn't have one in the store that would fit our area Karen showed us one online we could check out. I did find an open storage unit and she checked us out quickly. It should be here next week, I can't wait to put it together.

Sales person and manager very helpful. We shopped locally and then ordered everything over the phone and set delivery for our new home in a different state. A few hiccups with the online link to pay, but the manager was very patient and worked through the problem. Would recommend this store.

Excellent customer service, very friendly and professional.

Extremely nice and friendly. guided me through my purchase very professionally would definitely do business with them again

Excellent service, great quality product . Wide variety of furniture and the July 4 sale is on Casey was very knowledgeable to work with!

Our salesperson Karon did an outstanding job and was very helpful with great suggestions. We are looking forward to enjoying our new furniture.

Very helpful and great pricing!

Very friendly people.easy to deal with and got a great deal

Karon Bryson-Emmert and the Girls were great! Very knowledgeable and helpful. We really had a wonderful experience! We thank them for a good job!

Awesome experience. Karen helped get what I needed and she was great to deal with.

Good

Found what we wanted and Karon was a terrific help ! Kudos to her she was pleasant, helpful and very friendly 😊

The Employees at this store are very Pushy & down right Rude. Be prepared to have someone hound over you while you are browsing. I recommend going elsewhere as I'm sure you will be treated better.DB responded to my Review but made it so I couldn't Reply to their Reply. Of course they did & told me to Email them. I will not say what I have to say in a Email. That is a Good way for them to try to Cover for the way they treat Customers. I will say what I need to in a Review as I did above. That way the Public can be made aware How a person is Treated at this Store.

Robin was very helpful

The store is small but the crew was incredibly helpful!

Staff was friendly and helpful. A great experience!

Staff was very nice and helpful. They were all fun!

Delivery issues…Make sure you ask if they will take your old mattress away. They did not disclose that if old mattress has any stains they wouldn’t remove!! Local store said there was nothing they could do.

It was a pleasure dealing with Robin the manager. We are moving to Florida and needed to place our order online and she was so helpful!! I would highly recommend Ashley to everyone looking for furniture!

I love the staff at the Ashley store in Inverness. Very helpful with the selection process. Great team effort. They were fun to work with!

KaRon in the Inverness Fl store spent countless hours advising me on not only the product I was interested in, but also looked at the house I had purchased and made many suggestions. On top of that I received a great discount and many other benefits. Thank you so much

Karon helped us find what we were looking for immediately as we walked thru automated doors,wasn't really wanting a salesperson following(which Karon did not do,immediately introduced herself and asked what we were interested in then gave space to free roam)..But,she was just too awesome and friendly I wanted her around... She pointed us to a bed frame that was PERFECT(as my grandson always says),very sturdy built she added and it absolutely was the nest choice... Karon...you've now made ASHLEY STORE in INVERNESS my go-to furniture store I will go to just cause YOU ATE THERE... THANK YOU KARON,YOU'RE AMAZING..

Kim was outstanding from the moment we walked through the door!! No pushy sales person, just straight up honest and super personable! As the sale proceeded we met the rest of the staff. Also personable and helpful right up to walking out the door. It says Ashley family and that’s how they made us feel. I will buy from them again. Ty Kim and the rest of the family!!

My experience was fantastic from the Store, to the delivery. After a few changes on our part, we are extremely satisfied with the Leesburg Set. Will be a return customer for sure.

Very professional

Found a dresser for my son's bedroom. Staff friendly and helpful.

We just went into the store in Inverness to look for a sofa that was comfortable. John, who was working there just for today from another location, was very helpful and pleasant. We haven't bought yet, but definitely on our final list. Thanks John.

The staff has been great to work with!

Very helpful and friendly, Kim had helped me as soon as I walked in and helped me find the perfect dresser !

Great selection and service. We are waiting to try lazy boy as we have got those 3 times in the past. But very comfortable.

Beautiful furniture and great prices, Kim helped us with all our needs.

Pleasant people to work with and a nice store.

The Ashley store in Inverness is clean, organized and presents a good sampling of their furniture offerings. For items not in the store, there is a convenient and detailed online description, or you can choose to travel to a store that has your item in stock for viewing. We dealt with Kim and Karen and both ladies were professional, knowledgeable, and pleasant. We're looking forward to delivery of our furniture.

Bought a couch from this location with a warranty & cleaning “perk”. When it came time for them to clean the couch, they dragged their feet & refused to honor the policy. To shut us up, they provided $300 worth of gift cards on a future purchase. We came in today to utilize those gift cards and the manager said they won’t honor them because it was over 12 months ago. They NEVER provided us with an expiration date. Had they provided an expiration date, I would have used the gift cards within the time frame. Shady & unprofessional to not honor the gift cards that they provided for not honoring their own policies in the first place. Would not recommend this place unless you want to pay for things that they’ll find a loophole on so they don’t have to honor their own policies. The manager just stated that she’s done her “due diligence” by checking the notes, but admitted that there was no expiration date provided to us, or in the notes. Awful customer service & untrustworthy policies.

Karon did a beautiful job helping us. I knew what I wanted, she pulled it up. Bought it, delivery scheduled. Thank you. I will be back.

We have been buying our furniture from Ashley for many years in multiple states. We recently moved into a furnished house that had a dining room table that was way too big. We went to our local Ashley store to see what we could find, We found the perfect table, a round table with a single extension that allows 4 to 6 to sig comfortably. The entire staff at Ashley treated us like friends. We placed our order on a Saturday and the table and chairs were delivered on Wednesday. The furniture was unpacked and assembled quickly and efficiently. No damage to the new furniture or anything else. We enjoyed the experience from Start to Finish.

Ruby helped me find the perfect recliner for my needs and was so knowledgeable and friendly, it made it an easy and enjoyable experience

Stopped in the local Ashley Furniture store and they had exactly what I wanted. Ruby was a great help completing my order and arranging delivery. I'll update after delivery 🙂

Ruby was great. She was very professional and very knowledgeable about the product. We felt very comfortable with her and felt as though we were getting a good value. We looked at several other furniture stores Ruby is the main reason we chose to purchase all of our furniture from Ashley.

I have bought several home furnishings from this location in Inverness, Fl and the customer service is always top notch.

Casey was very helpful and answered all our questions.

Easy transaction. Brittaney was great.

Casey was very helpful and understanding of our needs. Very Professional and ifI ever have the need to go back to that store, I will ask for her.

Ruby in the Inverness FL store was kind, helpfull and gave us great customer service.

Basic shuck and jive. Tell one thing and then completely change it the next day

Kim was wonderful. She helped me find exactly what I was looking for!

Looking to get a refund. 4 months later and still haven’t received our furniture piece! Girls in store also were not upfront about a $200 delivery fee. Would not recommend Ashley furniture.

Very helpful with our furniture selection

Very friendly and let you browse on your own without pressure or hassle

Friendly, professional, knows their products.

Great customer service at Inverness store with Casey. Very helpful and knowledgeable on furniture styles and sets.

The Inverness team Rocks! They are so helpful and kind!!

Great salesperson. Good quality furniture!

After a year my mattress started to sink in. They sent in a detective with measurment devices and took many photos. Later they tell me the sinking wasn't enough to replace. Also the dresser had a trim strip fall off. No quality furniture today. I am 70 and know quality.

Ruby was informative. We found exactly what we were looking for in a very short time.

Very clean and well stocked store in Inverness Florida. Our sales representative Kim was very knowledgeable and eager to help with what we needed

All good

Very friendly staff - very helpful

Friendly associates Great selection for a small store. No pressure sales tatics

Amazing service, great furniture. Love them gals. Thank you

Kim was so helpful and informative about our needs. And the staff was amazing and caring.

Low quality and poor service

Robin was a great help and very informative. Took care of everything with ease.

Robin was very pleasant and she certainly knew her stock. My purchase went smooth and quick. Kudos!!

Salesperson was great. Took care of our needs.

Bought swivel chair for $500. Only 1 girl was working while 3 others sat at computers. Had to wait for the one working the floor. Pricey. I thought $99 was a little high for delivery fee. Delivery people would not move my original chair to another room. Hopefully will get a few good years out of it.

I was greeted by Ruby and she was very professional. I fell in love with the Maggie couch after I had purchased a couch elsewhere. I had to rework my plan and Ruby was helpful in assisting me.

The ladies at the store were very sweet and friendly. I would recommend this store to my friends. 😀

Kim was very pleasant and really took the time to make sure I got what I was looking for.

The young lady’s Kim and another young lady who is African American help me find a bed this evening. I really appreciate the time and help they provide me. I really hope that it works because I’m really tired of waking up in pain every day and not getting enough sleep. I’m disabled and work part time. Thank you again ladies.

Everyone in the Inverness store was friendly and helpful. Their knowledge of the furniture was great and they were very accommodating with my delivery. I will definitely be shopping there again and telling what a good experience I had. Merry Christmas , Sincerely Linda Brown

We had a store credit for defective sofas so we went in to choose replacements. Everyone in the store was extremely friendly and helpful even though we were not spending any money - just using store credits. Casey was our salesperson and we couldn't have asked for a more personable individual. Even though we dealt mainly with Casey, everyone in the store was great! I would definitely recommend this store when buying furniture.

Casey and her manager went above and beyond to help us in buying our beautiful bedroom set (again) after the hurricane destroyed our home and met our budget. Great customer service! Although the ordering process seemed easy the delivery didn’t match the order which made our lives very stressful. We were so thankful for Miss Robin (the manager )on both occasions helping us on her days off in getting things corrected. If it wasn’t for her management we would’ve never bought from this place again. She deserves a lot of credit. Thank you Miss Robin for all you do

Store was clean and organized. Sales associate was knowledgeable as to what was on sale along with the benefits of having merchandise delivered. Great experience.

Easy in and out. We knew exactly what we wanted.

The store is very nice, and Kim was pleasant and helpful. Found just what we were looking for - a nice lvng rm couch.

I wanted to give a big time shout to Casey! She was absolutely delightful! She managed to get a delivery window that worked out well despite the company truck being filled and not working out it was still a very positive experience and I’m very happy 😊 she made sure I got the best matching sets that fit my house and also a huge shout to Britney (hope I spell that right) and Robin as well making sure I got my financing all taken care of! I hope people know how helpful this store has been.

Sales representative was exceptional in her knowledge and demeanor. Pleasant experience.

The customer service was fantastic! Ruby was great. She told me that she was still new but that surprised me because she was very confident and knowledgeable. She double checked everything with her supervisor which made me comfortable knowing that she did not want to make any mistakes. She made the whole experience easy. She's going to be great!

Really liked this store & choices of furniture. Casey was helpful without being pushing & our sleeper sofa & coffee table was delivered in two days

From start to finish awesome!! Couldn't believe how quick they were able to deliver!!

We went into the Ashley store in Inverness to look for a couch and dining set. We were met at the door by a very sweet young woman named Ruby. She he was very pleasant and asked us a lot of questions so she knew exactly what we were looking for. She showed us several sets and was very informative when we asked questions. She was patient and took her time with us. Apparently, Ruby was new, we never would’ve guessed, so she did have to get her manager, Robin, to help at times and she was great too! In fact, they all seem like a great group and we enjoyed talking with Kim as well! We are excited to receive our furniture In an in a couple of weeks and we highly recommend this store in Inverness!

The sales person was very helpful she also backed off and let me take my time and let me ask about 10,000 questions and go back and forth between things I had looked at to clarify what I couldn't remember because I was trying to decide between a few different combinations. Would definitely recommend the salesperson and Ashley to people that I know

We had a very helpful sales person who explained things in detail. We"re very happy with your experience.

Ruby was great. She didn’t hover over my husband and I but when I needed to ask her a question, she was close by so I didn’t have to search her out. We took pictures of the rugs so that we could look at them almost side by side. She provided information regarding the rugs and sofas that we were comparing. She was very professional and had a great sense of humor as my husband likes to make jokes. I would ask for her assistance again. Andrea Dingle and Wayne Scott.

Ruby was very pleasant and thorough during our purchase. Currently awaiting delivery of the sofa.

The sales people were friendly, helpful and knowledgeable . We enjoyed our shopping .

I purchased a new home and needed several pieces of furniture to complete the house. We found everything there. The sales associate guided us through the flexibility of purchasing through Ashley and the easy payment options. Everything is being delivered and assembled in 5 days of purchase. Couldn’t be happier.

I went in to look at a couple of particular pieces of furniture. The sales girl couldn't get her iPad to work because of bad wifi . I was there over 20 minutes trying to get a price on premium shipping . I'll just go someplace else who is better equipped to help customers..

Very helpful and patient

Robin was very helpful

Still waiting on delivery at 5 pm on the 10th got 3 end tables at 5:30 but not coffee table

Ruby did a super job and knew her products.

Our sales rep was Ruby, she did a great job with helping me work with my budget. She also was extremely knowledgeable about house planning and furniture. The customer service at the front desk was also very attentive and sweet. No other furniture store has such committed and understanding employees. Overall a great experience. We love our Temperpedic mattress.

The staff were very friendly and the staff worked extremely hard to meet our needs. I have never experienced that commitment to a customer.

Excellent service by Jen at the Inverness, Fl. She made the whole process painlessand would recommend her to anyone. Will continue to review once my delivery arrives but I have complete in Jen and Ashley Store.

Very helpful and friendly employees. They answered all my questions and made my shopping experience pleasant. Have wide selection of product and if the didn't have it to look at in store went on line and gave other options from their collections. I would recommend buying from them To my friends and family.

Super nice people showed us everything in the store Drew us a picture on their tablet to show us what it would look like I would recommend this story Robin the store manager is super nice Jen was our salesperson who drew the pictures and stuff great person...... Steelers Nation for life

Great service and we are a repeat Ashley customer from South Florida.

So helpful and great to work with

Ladies were super helpful in my pillow selection and purchase.

Our sales representative, Jen was knowledgeable, friendly and helpful. We will definitely return for all future furniture needs and would highly recommend this store to friends and family.

We went into the store with a specific goal in mind and Jennifer listened to what we wanted and quickly took us to exactly what we wanted..... we looked at other suggestions. And we're very happy with the service and respect we were shown, with quick delivery.

Ruby was very pleasant and helpful. She answered all our questions and was very knowledgeable.

Very efficient.great staff and reasonable prices on quality products!

Amazing service!

Jen was very helpful.

Outstanding customer support! I didn’t feel rushed or pressured when shown different options available to me. Would highly recommend this store when looking for furniture. Phillip L.

Was listened too and was able to get all my questions answered and received everything wanted.

Jenneth was my sales gal, she was great. Best customer service I've experienced in long time. She even gifted me a little bag of chocolates as a thank you

Jen was extremely friendly, knowledgeable and helpful. She assisted with options and scheduled a really good delivery date. When we need a 3rd room furnished, we will be back! Thanks!

Awful. Bought from Ashley furniture many times before moving to FL. Went to the Inverness location a couple years ago and the staff was ignores you. Like pulling teeth to get someone to help you. That time I went home and ordered furniture for the living room and family room online. Flash forward to now, went to look at new bedroom furniture and again had difficulty not just getting help but even acknowledged by the staff sitting at the counter. Finally got someone to help and they put everything together on an order. I needed to go home that evening and make sure everything would fit with measurements and i came back the next day to pay for everything and finish the order. Both the sales girl and manager that i had talked to the night before were there along with two other employees that worked the previous day. Guess what? Same thing happened. Not only did I not get someone greet or acknowledge me as I'm standing in front of them but when i did get the same sales girl and manager to help me, they didn't remember me or knew that we were working on an order. Keep in mind, both times the store had very few customers in it and also the mattress that i purchased was the most expensive in the store so to not remember someone that you saw less than 24 hours previously who was dropping $8k on one bedroom set just makes a customer feel not very valued. I like Ashley Furniture but this location needs a complete staffing overhaul. How hard is it to say "hi, is there something i can help you with?"

Clean store and friendly staff

My representative was so helpful in searching the best price of my sofa and loveseat set over the phone. She was also very personable and friendly. She was a delight to work with. I will definitely be a repeat customer at the Inverness store.

Extremely helpful and knowledgeable. Was able to help us find the best furniture for our needs.

It’s the best experience I’ve had in a furniture store.

Brittany and Casey were excellent at making our furniture buying experience pleasant and smooth. They were both knowledgeable and were able to provide the best option for our purchase. 10/10 recommend!

I called the store with several inquiries because I’m purchasing from outside the area. Jenn was very patient and helpful. She was able to secure some deals for me and make recommendations with the assistance of her supervisor. Very pleased with the service I received!

Everyone was so helpful especially Justin

All the sales associates were very friendly and helpful. Casey, did an excellent job, with my indecision, when I changed my order. Thank you.

Jen was wonderful ❤️ she made our furniture shopping very enjoyable. We love the pieces we picked out and can't wait for them to be delivered so we can start enjoying them. Thank you Jen for all your help.

Everyone was very helpful and polite. The stuff we ordered was in stock and it only took a couple days to receive our order and delivery went very smoothly. I had a very positive experience!

Casey was VERY helpful! She was friendly, professional and knowledgeable.

Very nice helpful people

I have been looking for months, for bar stools. I received an email that they had them in the store. We loved the stool and ordered 2 to be delivered.

Great selection and service! Jen was super helpful!

We hoped to check out a sofa we saw online but it wasn't in stock. Sales staff were still helpful in showing similar fabric on recliners. We ordered it. $250 delivery fee seemed a little steep.

Out salesperson was great. Polite, accommodating and knowledgeable.

The purchase of a bedroom set was informative. This being the second bedroom set purchased from Ashley Furniture but, the first time I was allowed the ability to choose the mattress or the availability of the items that will make the purchase a better quality.

Very friendly and helpful.

Easy purchase, no pushy salesperson. I walked around, had a few design questions and made my decision.

She was very quick to help us. It was a quick and easy process to order our furniture, pay and get out the door.

Reasonable prices, and a very knowledgeable and courteous sales person.

Be very cautious when purchasing here. I was told during my purchase, due to holiday sale, I would be getting incentives which included free extended warranty. When I received the paperwork I was told it would come off, however they had to account for it to receive it. Then it would be credited off. When I called repeatedly the manager finally stated it was taken off the price of the furniture. That meant the sale price went back to full price and they deducted from there. I will never purchase here again!! 0 stars!!!!!

Excellent service & furniture!

Service was experienced & quick. Overall an enjoyably experience.

Jen was professional and friendly. She should be considered a valuable employee

They are very knowledgeable.

We wanted a loveseat and the employee got us to the right one in minutes.

Casey was great!! We knew what we wanted walking in and she directed us to it and offered different options. We will be back to see her!

Jen from the Inverness Fl store was absolutely amazing very courteous and very professional amazing customer service polite will definitely be coming back we felt so welcome

I came in search of living room furniture and had been shopping around quality and price. Casey greeted us with a smile, good information and a great attitude. No hi pressure, just good info. We bought 3500.00 in Furniture and had a great experience!! Be sure to ask for her if you want great sevice. Thanks Casey!!

My husband Joel and I were very pleased with Maria - Jenneth Jones who was friendly, professional, and patient with us. She is a sweetheart, and answered all our questions without a problem. We salespersons like her, Ashley Store will do well in sales.

It was a very positive and helpful experience. Salesperson used her pad to show how the furniture would fit in my space.

Started shopping at Ashley Furniture in Inverness, went to Kane's, Hudson,and Ashley in Ocala. Went back to Inverness and purchased there.

Great experience! All staff was very helpful

Stephen LeClair did an excellent job helping us select the two perfect leather recliners for our living room.

No pressure to buy. Sales person very professional, friendly & courteous. Went in for a mattress, happy with purchase.

First time shopping here. Had a wonderful experience with our sales person. Purchased a sectional and table and we just love it.

Very friendly and professional employees.

Don’t ask for Josh, worst shopping experience I’ve ever had, furniture didn’t fit, he slapped on the warranty without asking, and wouldn’t return my calls for 6 days before the furniture arrived. Delivery team knocked over an expensive piece of art upon delivery. Seemed rushed and won’t take your old couch like Rooms to Go. Even spoke with store manager, no help. Buyers beware!!!

Kacy is always friendly and helpful. Have had to return and replace some items. Always delivery and product quality issues. The staff at the Inverness store has always helped when asked with the returns.

Very nice and helpful the people where great to buy from. However the lift chair I bought my mom doesn't work they won't bring a new chair we have to wait for a repair man to try and fix the chair even though it never worked.if a product doesn't work when delivered they should send a new one that actually works as it should.

Great experience and fast delivery. Will recommend to friends and family in the area.

What a pleasant experience! Super nice staff! Thank you

Casey was an absolute pleasure! Knowledgeable & very friendly. 👍

Absolutely the worst furniture company they do not take care of anything that breaks it you buy out right like i did. They wanted to exchange my sectional for something of lesser value and also did not tell me they were picking up my old broken sectional so therefore I did not receive the new set I picked out due to lack of cummincation on there end they are not professional at all we lost 2 grand out of these people and will not ever buy from them again

Very excellent. Steve LeClair is an excellent salesman and went above and beyond. Very happy with his service.

Shopping experience was a pleasure. Stephen was patient and knowledgeable. He also handled my strange sense of humor quite well. Highly recommended!!

Awesome experience, they even let my dog in!

Very professional and very polite. We would buy from them again.

Sales girl was very helpful and knowledgeable with Ashley products.

I needed a bed found the perfect bed salesperson Josh helped me with the purchase and finance process making it so easy It was available in just a few days. The delivery guys were excellent fast and friendly. It looks beautiful in my room so happy!

Amazing experience shopping at this store. Will recommend family and friends to shop here! 🤗

the sales rep from the store was great steve . On my delivery the table came damaged and missing parts. Two chairs were damaged and cracked. I was told immediately from the delivery team representative that they would come later today or tomorrow. I followed up the same day to find out my status and was told again by a lady named Jami that all was good. Next day came. No one showed. I called and they pushed me out 4days. This is unacceptable. If my new stuff comes damaged, I'm done with this company for ever.

this store is amazing! the staff is so attentive. And Barb was amazing taking care of what I needed.

Very positive experience, very knowledgeable sales associate and beautiful piece of furniture and I will get it in a couple of days! Very pleased with this purchase.

We purchased a considerable amount of furniture for our new home back in February/March/April. The staff at the local store in Inverness were very nice and professional. Our furniture was delivered in stages just prior to our new home being completed. We have had NUMEROUS repairs to most of the items, especially the Larkinhurst couch (which is now fine) and the matching rocker recliners. We have had the repair technician (Paul) come out 4 times to address the issue with the chair that has already had the mechanism replaced but is still not right. There are staples that stick out on both sides of the cushion and arm areas that have already torn open a relatives skin and caused bleeding. Despite Paul stating the "there is definitely something wrong with it but I just can't see where and it's not up to me", we have had no luck in dealing with Ashley Furniture for a replacement. When I questioned the Customer Service personnel about this, I was told that they would only replace an item within the 72 hour window after delivery and as far as they can see "it meets their manufacturing standards." The chair is under the extended warranty but that is quite a joke to even purchase since it does not cover a manufacturing issue. Ashley will not stand behind it's product so we are now stuck with a chair that still has tags on it and no one will sit in. (It's like sitting on metal and wood and the sound it makes when you move is horrible....) I will not purchase anything else from Ashley Furniture and neither will my family and most of our friends. (Word of mouth is strong.) Once our balance is paid off with them, we are closing the account. The chairs unfortunately are being given away and replaced with something that is manufactured better and from a company who stands behind their products.

Very friendly and knowledgeable on the products

Nice people

Casey is the best salesperson. I was even assisted by the sales manager while Casey was busy. Great service and my furniture was delivered 2 days after I ordered it!

Have nice furniture snd great prices

Alexis and team are wonderful! They have hearts to serve and truly care about their community!

Staff is so friendly and helped me find everything I need for great prices! I had the privilege of working with Casey! She has great style as well as professionalism! I will be returning for my furniture needs

I had a great experience. Steve was very helpful and picked out the most comfortable chair of all time

Despite the size of the store, still a great selection. You’re also able to shop online with with confidence and have the sales associates assist if need be. Definitely would recommend this Ashley Homestore . As a plus, customer service is phenomenal!

Great place, even better furniture!

Great customer service with friendly and knowledgeable staff!

Casey was very knowledgeable regarding the sleeper sofa I needed and the price could not be beat. The delivery date was perfect as well. It was a pleasure working with Casey, she has personality plus!

My husband and I went in looking for a recliner, ended up with a leather dual reclining couch with matching recliner chair. Great set/great price. Salesperson Casey G. was most helpful and patient! Because of Alexis GM making the sale happen, we ended up with a bedroom set as well. Great experience with both Alexis and Casey! Great customer service skills!! Above and beyond, Thank you.

The team at Inverness is really wonderful and patient. I am trying to furnish a home with some space challenges. Also had a little mixup with some furniture that was delivered. If there is a problem, they seem very willing to make it right. John has been my go-to guy and is very helpful, as well as Barb and Alexis. Great advice on mixing and matching pieces. I’m thrilled to have found someone who will work with me help me get my home furnished in a timely manner. Beautiful furniture and nice selections. I’ll be back!!

Waited weeks for delivery and installation. Boxes were missing the hardware so they were unable to install. Waited more weeks for another appointment today and still no hardware was brought. Installer said it was mailed. Now it will be weeks again.... Worst service ever!!#

I purchased a high priced mattress on Sunday. Was told by the Salesman, John that the price was regularly $5129 but for 4th of July special discount "Only" $4629 but we will give you another $300 off. Then I asked if they would make a deal to combine the mattress with a set of outdoor furniture which had a retail price of $1400. I offered them $1000 plus the $4300 for the mattress. Equals $5300 plus tax and shipping. The store agreed but then John said he couldn't lower the price of the mattress but he would reduce the Shipping cost from $499 to $99 saving me $400. When I discussed shipping with him earlier he said it was $100, now it moved up to $500 but they are going to give me a "deal" and reduce it to $100. Ten minutes later he changed his story saying that the Shipping cost were $399 and reducing it to $100 saved me the $300. They played me as the final bill came to $6,368 including $360 of sales tax. So, $4600 mattress plus $1400 outdoor furniture equals $6000 plus tax of $360 = $6,360 does not equal $4300 plus $1000 plus $100 delivery plus tax of $342 equals $5,742 which is $626 less than the $6368 that they charged me.

Selection was minimal

Went here to shop and buy local, looking for a Purple mattress, saw and see what I liked and bought it from them, was promised for mattress removal but they did not remove due to a few stain from a 13y old mattress, were they expecting a prestine condition mattress?, I should've bought it straight from Purple, last time I buy from this establishment.

Purchased bedroom furniture and kitchen table. Delivered damaged. The store takes no responsibility once you pay. Everything is jobbed out so you must track down delivery, repair, stay home for evaluations, consistently call to keep them on track it’s just a mess. From October until June we are still trying to keep them accountable for damaged table top which has chipped and is bubbling up. Be advised, drive by Ashley Furniture!

Steven was fantastic

Steve was so helpful with assisting me with a remote order!

Ordered a couch after trying it out in store. Delivery was exactly when they said it would be. I like it when businesses do what they say they'll do, when they say they'll do it.

I had numerous problems with this store and the people that work there are VERY rude and unhelpful!! Order took weeks to get and was told we had prime or premium delivery that was suppose to include set up.. They came with "20" boxes dropped it and left. I will never shop here again or recommend them to ANYONE.

Thank you to Chris and Alexis for making a stressful shop into a pleasant and anything but stressful, been doing business with Ashley’s going on 5 years and this store and staff by far have been the best!

I did a lot of shopping around and found them to be the lowest priced for good quality furniture. Steven, my sales associate was awesome! I highly recommend this place.

Staff was very friendly and very efficient

Thank you John for good service today!

We enjoyed excellent customer service with John. When we are in the market for more furniture we will certainly contact John at the Inverness Florida store.

I was looking for a loveseat but walked in looked walked out too pricey.

Fantastic experience!!!

Never again.

We ordered furniture in January. Never received a phone call. We finally contacted them to find out the furniture was not available. Now I have been fighting to get a refund. I pay with a debit card and they’re keeping my money. Asking for a letter from the bank that the bank will not give us it’s ridiculous. Spent two hours on the phone with the bank to even get a letter stating what they’re asking for but they will not provide it. It’s a scam to keep your money in their account. Do not buy from this place .

I can’t stress hard enough the difficulty and aggravation the store has created for me. I ordered my furniture in January 2022 they told me it would be ready second or third week of February. Come March I give them a call and they informed me that the furniture will not be available until much later date where I will not even be in the state. They said someone should’ve called me. Now I have no kitchen table for the house I am putting on the market. But the worst part is they won’t refund me my money. Due to the credit card having fraud two days after being at their store . So I had to wait for a new card and they still won’t credit me my money. It was a debit card also. They asked me for a letter from the bank but the bank will not provide the type of letter they are asking me for. Spent two or three hours on the phone with the bank they tell me they only have auto generated letters they can send. We provided the new card attached to the bank letterhead but that’s not good enough. They’re like accusing me of stealing trying to steal they have a name from the original purchase and we have IDs to show them but still aggravation no refund. Stressing me out

So far not impressed with lack of service over phone

Casey was our saleswoman and she was very knowledgeable and easy to work with. She made our buying experience easy and successful.

Casey at the Inverness, FL location was awesome! It was New Years Day I arrived right at opening. Casey was all smiles and helpful from the start. She pointed me in the right direction, was attentive when I needed her. Casey took the time to answer all of my questions, helped me pick out a beautiful bedroom set that fit my needs. Casey made my experience wonderful even with my two youngest with me.

Was able to order our furniture directly through store after having difficulty online. They were pleasant and so helpful taking much time to assist.

Don’t shop here you will regret it…they will lie to you and tell you what you order is in stock then it never comes,then you will get an im sorry.and.start.over again..takes.at.least 3weeks.to.get.confirmation.of.your.order,then.they.will.tell.you.it.is.not.available……terrible.place

What a great experience we had. The one we wanted was on back order till after the holidays and Steve helped us find one almost similar that would be delivered before Christmas. We got a great deal and we are very excited to get new furniture. We got the 5 year protection plan and I believe it will be worth it. Couldn’t be happier for the Great service we got at the team at Ashley home store in Inverness.

Awesomeness for the second time! Furniture Heaven Excellent sales staff Great selection They turned my house into a home!

My husband & I were there a few days ago, looking for a TV stand & some end tables. We found Steve to be rude & insulting, when he looked us over, down his nose, & just assumed we had a very small TV. When we told him we just bought a 65" TV, he said they didn't have any to fit that size, but he'd check the catalogue, while we browsed, & he'd get back to us. Steve didn't direct us to any end tables (or even ask what we had in mind) or offer any further assistance. We slowly perused the entire store. None of the other sales associates offered help. Steve had completrly disappeared - we never even saw him, again. I would recommend nobody waste even a moment of their valuable time in this store!

The clerk that I had what is very professional very helpful and very easy to cart to if I buy more furniture I will definitely want her to help me

Will never shop there again. 😒

Everyone was very helpful. Got a great deal

Staff very friendly and helpful. Enjoyed the experience. I will shop here again

I’m surprised to see so many good reviews for the Inverness Store. While Steve was a good salesperson the store customer service is under par. I’ve emailed and called countless times to get a refund for the fireplace insert delivered to my home 2 times that was the wrong size. Brittany the customer service manager has not been successful getting my refund for over 3 months. Lots of blame placed on Corporate but no responsibility taken by the Inverness store. No follow up to my many calls and promises “you’ll get your refund in 7-10 days.” I do not recommend the Inverness store. I like my furniture but I’ll skip this store. If you pay attention to reviews Inverness Ashley give me a call to resolve.

I found what I wanted on Ashley's website. I looked around at some other furniture stores and could not find anything like what Ashley carried for the anything near the same great price. I went into my local Ashley store and Billie helped me. I showed her what I wanted to purchase and quickly and efficiently she made it happen. Looking forward to delivery.

Great service. Polite and easy to converse

Very great customer service.

John and Jay were helpful and patient and gave us personal attention. Furnishing a new home, will be back for all future needs and will gladly recommend to everyone! Thanks guys!

I am very satisfied.The salesperson,Billie,was very helpful,and wasn't pushy at all.She gave me her card.I took a day to think about it and called her back to make my purchase.

Experience was great as usual. Ashley resources who work at Inverness are the best. Always helpful and accommodating. I wish it was a bigger showroom with more options viewable and available for immediate pick-up!!

I have been speaking to Steve on the phone regarding some furniture pieces I was looking for and he was extremely helpful. Some of the pieces were on back order so we arranged to get what I could within a couple days and he told me when the other pieces would be available. I have always been happy with Ashley and have bought furniture from them before, even recently bought a sectional and will continue to purchase from them again.

Good quality, great price.

Nice store.

Our purchasing experience was great. The sales staff was very helpful without being pushy. However, that is where the good experience ended. Immediately after our furniture was delivered, we discovered that a chair was damaged (this may have occurred when they rolled it off the truck and it fell to the pavement). We have been trying to resolve this for well over a week now. We have called multiple times and even went back to the store. We have wasted hours on trying to get a resolution - we want a new chair. If they offer you the insurance, don't bother, it is evidently worthless.

Steve was the best! He helped me find the perfect couch after all do the sleeper sectionals were out of stock! We did this all over the phone and was even able to honor free shipping! I’m so grateful for this experience. I work in the credit card industry and have had to dispute multiple furniture companies for providing a poor experience or not delivering furniture, but I will definitely be going back to Ashley in Inverness for all of my future furniture needs!

Great experience! Very friendly & helpful.

Billie is a very kind lady who guide us to choose the right bed set four our son. Excellent customer service. We will come back for our master beset soon.

The sales person was very friendly and understood what I wanted and handled the transaction very quickly and efficiently.

The experience was great no high pressure sales here just salesman ready to help get u a discount or financing on your new furniture . Will recommend to friends and family and be back to buy a bed and another couch. Thanks guys

Stopped in on a whim after a rather disappointing experience with a competitor, as I am furnishing an Airbnb. Billie was the epitome of my favorite kind of salesperson: not pushy, worked hard to find the three beds I needed at a reasonable price, friendly, understanding of my needs. Rather than do a lot of comparison shopping to maybe save a little, I bought all three beds with mattresses on the spot. While the beds will not be delivered for 4 weeks, so I cannot vouch for their quality, I would recommend Ashley and Billie Faber.

Ashley Homestore is a complete garbage company. Nearly everything I purchased was damaged. The rest was poorly built. Everyone in their customer service department should be FIRED. I will NEVER return.

Steve and the rest of the floor staff were a hoot! We had a great experience with all of the friendly people at this location

I will NEVER buy from Ashley again. I had a living room set when it was delivered was clearly dark brown, I ordered Saddle. The reasoning was the showroom lighting. Happens all the time they say. Then fix the lighting. The dining set was not the right wood, but by that time I was just tired of arguing about it, so I kept it. Then I had the unpleasant experience of dealing with customer service when the wood on my coffee and end table shrank and split. Customer service dropped the ball. I sent pictures and contacted them 3 months prior to moving. The story was if you move from the delivery address it's not covered. Does that even make sense ? Needless to say after all the aggravation I will never buy Ashley again. In addition I have shared that story with many of my friends and even some people I didn't know. This was the Ashley store in Richmond VA but their policy is I'm sure the same everywhere and customer service most likely as well. The last email I sent to customer service never even got a response. Way to go Ashley, you need to step up and back your.products.

The service at the store was amazing ,they were not pushy at all. They let you shop at your leisure ,that is how I like to shop.Loved it! The salesman made the purchase very quick and easy ,but still waiting on delivery to be fulfilled.Will update later.

The purchase of my sofa was pleasurable and relatively simple. I paid extra for delivery and set up. BEFORE agreeing to pay the extra money for home delivery.. I specifically asked my salesperson if delivery after 5:00 p.m. during the week was possible as I work full time during the week. My salesperson assured me that delivery AFTER 5:00 p.m. is no problem.. they do it all the time. A few days later I found out that the delivery people COULDN'T GUARANTEE what time they were going to deliver my furniture , they could only Guarantee the date of delivery. After trying to reach my local Ashley Home Store where I purchased the sofa for hours.. I was unsuccessful trying to talk to a live person either at the local store OR at the Customer Service number. It takes hours to get to talk to a live person with this company. Finally after being on hold for over 30 minutes and being transferred from person to person.. I was able to talk to a person at my local store where the sofa was purchased. Ultimately, the answer from Ashley Furniture was that even though I paid extra for delivery and set up BASED ON BAD INFORMATION PROVIDED BY A EMPLOYEE OF ASHLEY FURNITURE, I was out of luck ! It was their way or no way ! DO NOT PAY EXTRA FOR DELIVERY ! This was a horrible experience. I know that sometimes things get messed up.. but this was a blatant lie or a uninformed salesperson. Either way.. I the customer got the shaft in the end. Customer Service is way at the bottom of the list of priorities with this company ! I will NEVER buy from them again

The staff at the Ashley Store in Inverness, FL are the best in the business. They really know how to take care of their customers. Brittany one of the staff members is one in a million. All of the staff there are great, they treat you like family. Go see them they will treat you right. Have a BLESSED day, Roberta Jackson

Second time walking in to look around, 2nd time pleasantly surprised that the perfect furniture pieces for us were there to be seen. 2nd time, spending some money on beautiful furniture. Great staff, very helpful.

Bought a recliner

My daughter ordered a couch 2 months ago.. today she finally received her couch. Mind you only half the couch arrived! Your customer service department is lacking a whole lot. Communication from a company is very important and you guys are definitely lower than a one star review just for that matter. Get it together people

Awful experience. After we got our furniture. We bought a leather sectional that does NOT stay together, one end was on back order, told I would get it in 4-6 weeks. Bought the couch in February and still haven't seen it. The bolts on the end of the couch cut up my kids ankle and she even fell between the couch because it won't stay together. I didn't want my money back just another couch and they are honestly horrible at trying to make a customer happy. Period. Even sent out a tech, he said it won't stay together its more of a unused living room couch not an everyday sit on couch and told me there's nothing he could do.... awful.

The staff was friendly but their return policy is close to fraudulent. They arrange for delivery and set up of a bed. The bed frame bent upon an adult sitting upon the bed. They have refused to refund this item. Keep in mind that it was put together by Ashley HomeStore, not the buyers. Take advantage of their mattress prices & availability, but do not depend on them to do the right thing in regards to service.

too small, staff sort of stalks you

DO NOT BUY FROM ASHLEY FURNITURE!!! Worst customer service!!! We received our recliners January 25, 2020. We bought the furniture protection for $199. I contacted Ashley furniture 1/22/2021 before the year was up about the chair leaning to the right and basically falling apart. They sent a service tech out to assess. Then another tech came out and replaced the base. We told her right then and there the chair was still leaning. Unbelievable wait times on hold! Finally stopped in the store and they told me to contact the furniture protection folk GBS. Unbelievable wait times so I filed a claim on line with pictures! After holding this morning for another half hour to check claim status, they advised me it had been more than 30 days so it wasn’t covered! They felt they could send a service tech but it would be an additional cost!!! Someone here is responsible for this!! My husband is disabled and has herniated discs in his back. The pain has been made worse by this chair!

Great customer service and absolute friendly and welcoming atmosphere

Do not buy from this company. I purchased a recliner 6 months ago from Ashley Furniture with the 5 year warranty protection plan. The chair starts to lean to the right. They sent a repair man to inspect and he tells us that the delivery guy must have dropped it at some time during delivery. He orders the part to fix and says when it comes to my home to call customer service and they will set up delivery. Part comes I set up appointment for repair, guy comes wrong part. We reorder part same thing wait for part call customer service set up appointment. When the repair guy replaced the part the chair still looks like it leaned to the right. Repair guy agreed and called it a failed repair and he sees no reason why they would not replace the chair because one of the screws is a quarter of an inch off so that is what is causing it to lean to the right. Ricardo Lopez called us the next day and asked if we are looking to replace the chair. I said of course I am I’ve only had the chair less than 6 months and it’s starting to fall apart. Ricardo Lopez said that because the chair still works it cannot be replaced. So my takeaway is their warranty protection plan is a scam. Their furniture is sub par at best. Their customer service is extremely horrible. I really wish I had read the customer reviews before purchasing anything from Ashley Furniture.

Very helpful

Bought a loveseat recliners the salesman was wonderful he’s no longer there. But...didn’t receive it for 2 months it wasn’t put together right came finally to fix it said it was ok of course it’s not. The one chair has come I sewn and finally after 3 weeks of calling finally got someone out here said oh just need a new cushion sent one the wrong one and said it wasn’t sitting right needed to order us a new one. That was 3 weeks ago. Called finally got an answer said we couldn’t get a new one till April 29th. But was going to try to get it sooner still haven’t heard from them. WILL NEVER BUY FROM THEM AGAIN!!!!! N E V E R!!

Very friendly and helpful salesperson very knowledgeable and knows how to treat the customer just right save us some money off our items we purchased

I purchased a pair of recliners from Ashley in Feb. 2018. Our salesman was great, but no longer works there. When we purhased the recliners, we also purchased a warranty for them. A few months later a pull cord broke that releases the foot rest. I called the warranty company and they came out and repaired it. It didn't take long before the pull cord broke again and was repaired a second time. The repair was not professionally done and the chair was not reassembled correctly. (See attached photo right arm rest.) When the pull cord broke for the 3rd time, I contacted Ashly for help. Its very difficult to communicate with them. They did send someone out to tell me that they cannot help me and that I needed to contact the warranty company again. After waiting for weeks, the warranty company said that they can longer get the replacement part from Ashley. Therefore, they were going to give me a credit on only one recliner of the pair. So rather than buying two new recliners, I put the credit toward a bedroom set. The delivery date was postponed because some of the furniture was back ordered. I asked Ashley to make sure the delivery people wore face coverings due to my daughter being a cancer patient. When the furniture finally arrived, the delivery men could not speak very good English, which I'm fine with, but they wore bandanas instead of masks and one was singing while walking in the house. When they got done they asked me to inspect the furniture while he kept yelling "good hey, good, beautiful hey." I signed the paper and they left. I opened about three or four drawers and the dresser tipped over so I had to order a bracket to attach it to the wall so no one got hurt. A week later my daughter noticed that one of the side rails were damaged on the bottom left side. The sides are made of laminated particle board. The furniture is very cheaply made. I've been a customer for years and I thought their furniture was made here in the USA. I'm done with Ashley.

Awesome!

The in store selection was kind of lacking. We couldn't find anything we liked at all. We would have to have picked from online selections, but we couldn't test the comfiness that way. This was not a store for us unfortunately.

Livid, lied about delivery dates... cant get a straight answer on when its going to be delivered. I was promised 11/23 and I get home and the delivery system is showing after Xmas! This has ruined my plans with family as my new home is empty with no furniture. Buy online.

Ashley Homestore has terrible communication skills with there customers! I purchased a bed and foundation and was told a date for delivery then after I purchased then was told delivery would be pushed out until Dec so I canceled and I told them I can’t wait that long that I need a bed now that I’m sleeping on a recliner so they told me to come to the store and they would upgrade my order for the same price as the first original order, So o did that and at that time they told me my delivery would be Nov 6 and that’s today and I called to check in and see around what time my delivery was for today and I took off work to be here for them. Come to find out they just told me that it has been pushed out until Nov 15 it’s now on back order and I never got a call telling me that. They say in there notes that someone has called and left me a vmail well that never happened either!! Now this is the second chance I gave them and I am done with Ashley Furniture that I canceled my order completely!!! They have horrible horrible communication skills! So unprofessional! I would never ever recommend them to anybody. Your better off going to a real furniture store, not a knock off like this one!!!! Never again!!!!

They lied about the furniture being real wood, it's not. It's pressed wood that can NOT be buffed, stained, or cleaned! They have lied to me on delivery dates for months. Finally got promised I was the first on the list for a new date & it didn't come again. RIP OFF!! They won't stop saying sorry & I'm just out a matching set I paid for or have to take the last used option that was on display 😡 Scam

Beautiful furniture, good quality!! A little pricey...but worth it for quality furniture.

First, I want to say that I never give bad reviews. I mean never! I believe that businesses can have good days and bad. Mistakes can be made, we’re only human. So, I can forgive minor mistakes. However, my recent experience with Ashley Furniture will be my last with that company. I purchased a couch and 2 outdoor chairs in June for a new house that I moved into. We had no furniture at the time and I eagerly awaited the delivery. The chairs arrived on schedule. The couch didn’t come when it was supposed to. I waited a day or 2 thinking that it was running behind due to Covid or something like that. No couch, no phone call, nothing. So, my husband and I went to the store to inquire about the couch and it turns out that the salesman never ordered it. I was then told I’d have to wait another 2 weeks. Mind you, we had been sitting in camping chairs for 3 weeks. But, ok. I agreed. We got our couch almost a month after we purchased it. About 6 weeks ago, one of the outdoor chairs broke. The metal ring at the base just gave out. I’m no heifer. This was not caused by over use or misuse. I just sat in it one day and went to the ground. So, we went back to the store. The chairs were still under a manufacturer’s warranty, luckily. Brittany at the Inverness store helped get a claim started and she said someone would call me within a week. No one called. So, I got the number and called the warranty department. The recording said that they had an unusually high call volume and to leave a message and someone would return my call within 24 to 48 hours. So, about 48 hours later a fellow named Damian called. He scheduled a service visit. Damian and Brittany earned the one star in this review, by the way. The service visit was on September 9th. The gentleman ordered the parts to fix the chair and informed me that it could take up to 2 weeks to receive them. So, we waited. After 20 days I called and left another message. No return call after 48 hours. 3 days ago I left another message. No return call. Today I went to the store and spoke to Brittany. She couldn’t give me any answers. She couldn’t call anyone to see what the hold up was, because the have no direct contact with their warehouse. Can you believe that? She said she would send an email. After all of that I still have a broken chair and no resolution. Moral of the story... don’t shop at Ashley Furniture.

So..needless to say we won't be coming back here. We purchased a leather sofa and recliner about a year ago and we are very disappointed. 1st. The couch was delivered so disfigured we could not sit on it. It took over a month for the " service dept" to repair and they eventually did. Now our recliner is falling apart. The leather on left armrest is splitting in 3 places, so we call and schedule the" warranty dept" in which we paid a few hundred dollars for to come and tell us they won't warranty because we have a oily hand? Is there such a thing as just a left oily hand? I felt insulted and sure the response was a typical BS line used to fool those who will buy it. Ashley sends a representative with No ID, no uniform, and no decals on their vehicle and the finger pointing between the store and the " extended warranty " is mainly lip service. Buyer beware. Brian M. Beverly Hills Fl.

They don't even deserve 1 star. We ordered and paid for a sofa and chair and audub. We just moved here from Idaho, so we have no living room furniture, using patio furniture. They called saying delivery would be on September 10th. They called the 9th saying it's on backorder. Wouldn't be delivered till September 22. They called yesterday the 21 saying it would be delivered between 1:30 - 4:30. They called morning at 6 am saying everything is on backorder and said no one called us yesterday to sit up delivery. heading to Inverness to get our money back and cancel order I don't deal with people who call me liars. BAD BUSINESS!!!

If you need furniture go to Ashley furniture in Inverness and ask for Stephen! Great experience. And when we had issues with our delivery date they handled everything perfectly and got our furniture scheduled to come a whole month sooner. We have no living room furniture, nothing to sit on. So when we heard that our couch wouldn't be coming until November we wanted a refund. We were so pleased with how the staff handled our situation we bought more furniture! We’ll probably be going back for more in the near future.