Ashley HomeStore Inverness, FL

My wife and I bought furniture for our new home. The sales woman named Billie was outstanding and helped us select the decor we were looking for. The GM named Gina was very professional and helpful as well. We’ve since gone back and purchased more furniture. I can say ALL the employees are exceptional. By the way, the 2 men who delivered 3 rooms of furniture were great. I give them 5 Stars as well. 👍

King Bed broke the first night because the braces were not installed right. It is going to take over a month to fix it. Poor customer service. I was polite until the customer rep went off on me because I asked her to repeat herself please. Felt like I was a kid getting yelled at. This place is awful. It took 3 weeks to actually get the furniture and they didn’t tell me that until it was paid for. They got there money and that is all they wanted. I am disgusted.

It was great

Wonderful place, everyone was great.

Never been there

Rude rude rude sales girl.

They do have nice furniture, but over priced. Now I know why the store is always empty. Great assortment of bedding, living room sets and dining but no deals even during a sale.

Not alot to pick from

Just went to look. Staff was friendly and helpful. When you needed them you just had to ask.

Store is always empty... How sad...

We purchased a king bedroom set, Tempur-Pedic mattress and box spring, a dining room set, a living room set, and an entertainment set between the end of 2016 and beginning of 2017. My husband purchased the extended warranty for most of the items, this was a waste of money. The bedroom set was delivered on 2-25-17 and on 1-24-19 a support leg broke. We contacted Ashley first and were then referred to the warranty company, GBS. I followed their instructions and provided pictures of the cracked leg and pictures of the serial numbers, etc. They acknowledged receipt of the photos and said they would review the claim and get back to us. I followed up with them via phone and email several times they never approved or denied the claim they just ignored us until I gave up. I ended up going over to Badcock Furniture looking for a new bed frame when their sales person Ryan told me I didn't need to replace the whole frame I could just buy a set of metal slats and support legs that would last longer and support the added weight of the Tempur-Pedic mattress better. This is something Ashley Furniture should have explained to us. We spent about $100 (less than the extended warranty we paid through Ashley) and the bed is in working order now. I will say all of the furniture we bought from Ashley looked nice at first, however, the quality is not there. The finishes on the coffee table and end tables started to come off quickly after purchase. In addition, the side of the dining table has a veneer thin like paper that started to peel off quickly as well and we rarely use that table. This was not inexpensive furniture. We are very disappointed with Ashley and will no longer buy from them in the future.

Salesperson gave us a price on item and delivery Turned out nearly $300 more on item her error in pricing. But have laptops. And also quoted us $69 delivery which was actually 140. Left again with no item. Guess they need better training.

Great place to look at furniture. We found what we where looking for and got a good deal!

Very good service price and qaulity

Not a good store to buy from customer service needs repair

Purchase wise - not bad. But when we received the product and had some issues with it (pop noise in the recliner, rips in the corners) that was when it all went downhill with their customer service. There is absolutely no communication among their different departments. For example, when a tech came out to the house to assess the issues, the store called the next day to schedule said tech to come out to the house. When I stated that a tech already came out the day prior, her response was, "Oh really? Huh." When we called the store to find out when the issues would be resolved, the response we received was, "deal with Progressive lending cuz we already got our cut". Will never step foot in this store again and we will make sure any of our friends and family do not as well.

Purchase wise - not bad. But when we received the product and had some issues with it (pop noise in the recliner, rips in the corners) that was when it all went downhill with their customer service. There is absolutely no communication among their different departments. For example, when a tech came out to the house to assess the issues, the store called the next day to schedule said tech to come out to the house. When I stated that a tech already came out the day prior, her response was, "Oh really? Huh." When we called the store to find out when the issues would be resolved, the response we received was, "deal with Progressive lending cuz we already got our cut". Will never step foot in this store again and we will make sure any of our friends and family do not as well.