Ashley HomeStore Inverness, FL 34453

The in store selection was kind of lacking. We couldn't find anything we liked at all. We would have to have picked from online selections, but we couldn't test the comfiness that way. This was not a store for us unfortunately.

Livid, lied about delivery dates... cant get a straight answer on when its going to be delivered. I was promised 11/23 and I get home and the delivery system is showing after Xmas! This has ruined my plans with family as my new home is empty with no furniture. Buy online.

Ashley Homestore has terrible communication skills with there customers! I purchased a bed and foundation and was told a date for delivery then after I purchased then was told delivery would be pushed out until Dec so I canceled and I told them I can’t wait that long that I need a bed now that I’m sleeping on a recliner so they told me to come to the store and they would upgrade my order for the same price as the first original order, So o did that and at that time they told me my delivery would be Nov 6 and that’s today and I called to check in and see around what time my delivery was for today and I took off work to be here for them. Come to find out they just told me that it has been pushed out until Nov 15 it’s now on back order and I never got a call telling me that. They say in there notes that someone has called and left me a vmail well that never happened either!! Now this is the second chance I gave them and I am done with Ashley Furniture that I canceled my order completely!!! They have horrible horrible communication skills! So unprofessional! I would never ever recommend them to anybody. Your better off going to a real furniture store, not a knock off like this one!!!! Never again!!!!

They have lied to me on delivery dates for months. Finally got promised I was the first on the list for a new date & it didn't come again. RIP OFF!! They won't stop saying sorry & I'm just out. Scam

If you ignore the ratings you will wish that you had not. The worst experience of my life with a large purchase. Over 80% of my furniture was damaged. The worst part is that Ashley wants to repair everything. Only until the repair does not work will they replace. AND they will only replace the damaged part not the entire piece. I have had three attempts for a damaged table. The last tech who came to my home parked in my driveway and leaked oil and other fluids that now have to be cleaned. The store in Inverness is extremely helpful but all they do is sell you the furniture. You are on your own after that. I ordered living room and bedroom furniture in June. About 80% of my furniture had damage and I am still waiting for a cover for a cushion and a sofa table to be delivered without damage. My next call is to my credit card company to dispute payment to Ashley. You will spend hours and hours and hours trying to get your furniture. And that does not included all of the calls and being on hold for hours and hours too. The experience has taken all the joy away from my purchase. As of 10/15/20 I am still fighting with Ashley over this table! They have delivered 5 tables and they were all damaged!

Beautiful furniture, good quality!! A little pricey...but worth it for quality furniture.

First, I want to say that I never give bad reviews. I mean never! I believe that businesses can have good days and bad. Mistakes can be made, we’re only human. So, I can forgive minor mistakes. However, my recent experience with Ashley Furniture will be my last with that company. I purchased a couch and 2 outdoor chairs in June for a new house that I moved into. We had no furniture at the time and I eagerly awaited the delivery. The chairs arrived on schedule. The couch didn’t come when it was supposed to. I waited a day or 2 thinking that it was running behind due to Covid or something like that. No couch, no phone call, nothing. So, my husband and I went to the store to inquire about the couch and it turns out that the salesman never ordered it. I was then told I’d have to wait another 2 weeks. Mind you, we had been sitting in camping chairs for 3 weeks. But, ok. I agreed. We got our couch almost a month after we purchased it. About 6 weeks ago, one of the outdoor chairs broke. The metal ring at the base just gave out. I’m no heifer. This was not caused by over use or misuse. I just sat in it one day and went to the ground. So, we went back to the store. The chairs were still under a manufacturer’s warranty, luckily. Brittany at the Inverness store helped get a claim started and she said someone would call me within a week. No one called. So, I got the number and called the warranty department. The recording said that they had an unusually high call volume and to leave a message and someone would return my call within 24 to 48 hours. So, about 48 hours later a fellow named Damian called. He scheduled a service visit. Damian and Brittany earned the one star in this review, by the way. The service visit was on September 9th. The gentleman ordered the parts to fix the chair and informed me that it could take up to 2 weeks to receive them. So, we waited. After 20 days I called and left another message. No return call after 48 hours. 3 days ago I left another message. No return call. Today I went to the store and spoke to Brittany. She couldn’t give me any answers. She couldn’t call anyone to see what the hold up was, because the have no direct contact with their warehouse. Can you believe that? She said she would send an email. After all of that I still have a broken chair and no resolution. Moral of the story... don’t shop at Ashley Furniture.

So..needless to say we won't be coming back here. We purchased a leather sofa and recliner about a year ago and we are very disappointed. 1st. The couch was delivered so disfigured we could not sit on it. It took over a month for the " service dept" to repair and they eventually did. Now our recliner is falling apart. The leather on left armrest is splitting in 3 places, so we call and schedule the" warranty dept" in which we paid a few hundred dollars for to come and tell us they won't warranty because we have a oily hand? Is there such a thing as just a left oily hand? I felt insulted and sure the response was a typical BS line used to fool those who will buy it. Ashley sends a representative with No ID, no uniform, and no decals on their vehicle and the finger pointing between the store and the " extended warranty " is mainly lip service. Buyer beware. Brian M. Beverly Hills Fl.

They don't even deserve 1 star. We ordered and paid for a sofa and chair and audub. We just moved here from Idaho, so we have no living room furniture, using patio furniture. They called saying delivery would be on September 10th. They called the 9th saying it's on backorder. Wouldn't be delivered till September 22. They called yesterday the 21 saying it would be delivered between 1:30 - 4:30. They called morning at 6 am saying everything is on backorder and said no one called us yesterday to sit up delivery. heading to Inverness to get our money back and cancel order I don't deal with people who call me liars. BAD BUSINESS!!!

If you need furniture go to Ashley furniture in Inverness and ask for Stephen! Great experience. And when we had issues with our delivery date they handled everything perfectly and got our furniture scheduled to come a whole month sooner. We have no living room furniture, nothing to sit on. So when we heard that our couch wouldn't be coming until November we wanted a refund. We were so pleased with how the staff handled our situation we bought more furniture! We’ll probably be going back for more in the near future.

The store is adequately staffed and the employees have great attitudes and willing to assist you. They are very knowledgeable and professional. The store itself is not over crowded with furniture, just enough for a pleasurable experience!!!

Please do your self a favor and DO NOT GO TO THIS PLACE , Less than 0 Customer service. Order bedroom set and tv stand , receive bedroom set and was missing parts and parts broken. Said They were sending a tech to fix it , took them almost a month to get parts and tech to come in and fix and by the way they glue some of the parts together with ACCORDING to the them a special glue. Now the Tv stand was supposed to receive it 1 week after purchase , 1 week later we call to make sure we were receiving it and now it was going to be 3 weeks. Now 3 weeks later we call again and now it’s on back order they don’t know what happen. We call them and they can’t do nothing , but cancel the order and after more month of waiting. So now we are stuck with a 3k bedroom set that it’s glue together. 🤦🏽‍♂️🤦🏽‍♂️ , Stay AWAYYYYYYY

Please do your self a favor and DO NOT GO TO THIS PLACE , Less than 0 Customer service. Order bedroom set and tv stand , receive bedroom set and was missing parts and parts broken. Said They were sending a tech to fix it , took them almost a month to get parts and tech to come in and fix and by the way they glue some of the parts together with ACCORDING to the them a special glue. Now the Tv stand was supposed to receive it 1 week after purchase , 1 week later we call to make sure we were receiving it and now it was going to be 3 weeks. Now 3 weeks later we call again and now it’s on back order they don’t know what happen. We call them and they can’t do nothing , but cancel the order and after more month of waiting. So now we are stuck with a 3k bedroom set that it’s glue together. 🤦🏽‍♂️🤦🏽‍♂️ , Stay AWAYYYYYYY

I have ordered furniture from Ashley Homestore in Inverness before but I will not do so anymore. I called the store and placed my order over the phone. The lady told me it was free shipping. They delivered it yesterday and just dropped it off in boxes. First time ever they didn't put it together I was not happy, if I wanted to put furniture together I would have went to Big lots. I did call and she explained to me that because I got free shipping I had to put it together myself which was never explained to me when I first ordered it . I ordered a kitchen table that came damaged before also. I'm done with Ashley they don't seem to care once you've received your item so go somewhere else.

Good service, and accomidating !

GOOD PLACE TO BUY FURNITURE TODAY.

I really regret purchasing a couch from an Ashley furniture store and using there delivery.I was delivered an damaged couch the delivery people broke light fixture off the wall by my garage,and didn't even say that they accidentally broke it.When you call customer service takes all day to 2 weeks to get a hold of someone on the phone.They dont refund your money If you get a damaged peice of furniture,and not catch it before delivery people leave.now have to wait for a technician to look at it.If it cant be fixed they send another furniture out to you,but if they have none in the warehouse could take months.When they should just refund my money,and take the damaged couch.I will never purchase anything from another Ashley furniture store again.

I have been dealing with Ashley’s in Inverness for Five years. I’m never disappointed. They help me always and they go out of there way. I take all our family and friends to them when they move to this area and I recommend it to everyone. I took out the warranty and I had no issues they came out tried to remove the stains and when they couldn’t ordered new covers they came in a few weeks and I was set. They also repaired an arm for us which had become loose. I ordered over the phone and they price matched which was great and I now have another piece coming from them. They always return my cal And care about customer satisfaction

Great salespeople, very nice furniture. Nice shopping experience.