Ashley HomeStore Inverness, FL 34453

They don't even deserve 1 star. We ordered and paid for a sofa and chair and audub. We just moved here from Idaho, so we have no living room furniture, using patio furniture. They called saying delivery would be on September 10th. They called the 9th saying it's on backorder. Wouldn't be delivered till September 22. They called yesterday the 21 saying it would be delivered between 1:30 - 4:30. They called morning at 6 am saying everything is on backorder and said no one called us yesterday to sit up delivery. heading to Inverness to get our money back and cancel order I don't deal with people who call me liars. BAD BUSINESS!!!

If you need furniture go to Ashley furniture in Inverness and ask for Stephen! Great experience. And when we had issues with our delivery date they handled everything perfectly and got our furniture scheduled to come a whole month sooner. We have no living room furniture, nothing to sit on. So when we heard that our couch wouldn't be coming until November we wanted a refund. We were so pleased with how the staff handled our situation we bought more furniture! We’ll probably be going back for more in the near future.

The store is adequately staffed and the employees have great attitudes and willing to assist you. They are very knowledgeable and professional. The store itself is not over crowded with furniture, just enough for a pleasurable experience!!!

Please do your self a favor and DO NOT GO TO THIS PLACE , Less than 0 Customer service. Order bedroom set and tv stand , receive bedroom set and was missing parts and parts broken. Said They were sending a tech to fix it , took them almost a month to get parts and tech to come in and fix and by the way they glue some of the parts together with ACCORDING to the them a special glue. Now the Tv stand was supposed to receive it 1 week after purchase , 1 week later we call to make sure we were receiving it and now it was going to be 3 weeks. Now 3 weeks later we call again and now it’s on back order they don’t know what happen. We call them and they can’t do nothing , but cancel the order and after more month of waiting. So now we are stuck with a 3k bedroom set that it’s glue together. 🤦🏽‍♂️🤦🏽‍♂️ , Stay AWAYYYYYYY

Please do your self a favor and DO NOT GO TO THIS PLACE , Less than 0 Customer service. Order bedroom set and tv stand , receive bedroom set and was missing parts and parts broken. Said They were sending a tech to fix it , took them almost a month to get parts and tech to come in and fix and by the way they glue some of the parts together with ACCORDING to the them a special glue. Now the Tv stand was supposed to receive it 1 week after purchase , 1 week later we call to make sure we were receiving it and now it was going to be 3 weeks. Now 3 weeks later we call again and now it’s on back order they don’t know what happen. We call them and they can’t do nothing , but cancel the order and after more month of waiting. So now we are stuck with a 3k bedroom set that it’s glue together. 🤦🏽‍♂️🤦🏽‍♂️ , Stay AWAYYYYYYY

I have ordered furniture from Ashley Homestore in Inverness before but I will not do so anymore. I called the store and placed my order over the phone. The lady told me it was free shipping. They delivered it yesterday and just dropped it off in boxes. First time ever they didn't put it together I was not happy, if I wanted to put furniture together I would have went to Big lots. I did call and she explained to me that because I got free shipping I had to put it together myself which was never explained to me when I first ordered it . I ordered a kitchen table that came damaged before also. I'm done with Ashley they don't seem to care once you've received your item so go somewhere else.

Good service, and accomidating !

GOOD PLACE TO BUY FURNITURE TODAY.

If you ignore the ratings you will wish that you had not. The worst experience of my life with a large purchase. Over 80% of my furniture was damaged. The worst part is that Ashley wants to repair everything. Only until the repair does not work will they replace. AND they will only replace the damaged part not the entire piece. I have had three attempts for a damaged table. The last tech who came to my home parked in my driveway and leaked oil and other fluids that now have to be cleaned. The store in Inverness is extremely helpful but all they do is sell you the furniture. You are on your own after that. I ordered living room and bedroom furniture in June. About 80% of my furniture had damage and I am still waiting for a cover for a cushion and a sofa table to be delivered without damage. My next call is to my credit card company to dispute payment to Ashley. You will spend hours and hours and hours trying to get your furniture. And that does not included all of the calls and being on hold for hours and hours too. The experience has taken all the joy away from my purchase.

I really regret purchasing a couch from an Ashley furniture store and using there delivery.I was delivered an damaged couch the delivery people broke light fixture off the wall by my garage,and didn't even say that they accidentally broke it.When you call customer service takes all day to 2 weeks to get a hold of someone on the phone.They dont refund your money If you get a damaged peice of furniture,and not catch it before delivery people leave.now have to wait for a technician to look at it.If it cant be fixed they send another furniture out to you,but if they have none in the warehouse could take months.When they should just refund my money,and take the damaged couch.I will never purchase anything from another Ashley furniture store again.

I have been dealing with Ashley’s in Inverness for Five years. I’m never disappointed. They help me always and they go out of there way. I take all our family and friends to them when they move to this area and I recommend it to everyone. I took out the warranty and I had no issues they came out tried to remove the stains and when they couldn’t ordered new covers they came in a few weeks and I was set. They also repaired an arm for us which had become loose. I ordered over the phone and they price matched which was great and I now have another piece coming from them. They always return my cal And care about customer satisfaction

Great salespeople, very nice furniture. Nice shopping experience.

Still waiting for the status of an order Kayle took prior to that I placed an order online again no status but both order totals were charged to my credit card Customer Service is HORRIBLE long waits no results It's like no one cares I have had many problems with Ashley Furniture

The employees of the store were very nice helped right away salesman very polite always like this Ashley store everything was great.

‼️ATTENTION‼️ It’s time for a RANT 😡 Ashley Furniture is THE. ABSOLUTE. WORST. COMPANY. To deal with. We ordered NEW Furniture in MAY! It is now July and we have yet to receive what we payed for (NEW FURNITURE). We originally were sent the sets we ordered, they came damaged w/repaired. Ashely Furniture gave us the run-around and took THREE WEEKS to contact us to make a correction. We called every day for three weeks, no return phone call!! So I called the credit company I used to dispute the charges and wouldn’t you know, two days later we get a call! A week after that call we finally got a second shipment sent, that also came damaged w/repaired areas. Today we received a THIRD shipment, and you can guess where this is going.. the pieces were damaged w/repairs on them. When you ORDER NEW, you should receive NEW.. not repaired pieces!! I would have had the original sets refused/& taken back but the delivery guys just up and left! How wonderful, right!?? So we were stuck with messed up furniture! And here’s the kicker... NO DISCOUNT for their mistakes! No returns! UNREAL! So now we are waiting on the FOURTH replacement sets!! I strongly advise you, DO NOT DO BUSINESS with Ashley Furniture (Home Store). #ashleyfurniture #badbusiness

Loved it

Nice store. Good sales people.

if i could rate this a 0 i would. customer service is AWFUL. the website is AWFUL. i regret getting a credit card with this company! absolutely the worse furniture company i have ever worked with. do yourself a favor and do not buy from here!!!

A very welcoming, friendly staff!

Very helpful salespeople who are knowledgeable without being pushy.