Ashley HomeStore Inverness, FL

Dalton

My experience at the Inverness store was exceptional because the man who helped us, Scott, was the most helpful person ever. He found selections for us based on what we described we wanted, he availed himself to bring us to another location when we asked about a piece that wasn’t in the store, he even helped reschedule our delivery after we made a purchase. Overall, I would shop at this Ashley location in the future based upon his sincerity and the level of customer service he provided. Thank you to Scott and Ashley for making this such a pleasant experience!

Would never buy again from this store!

The people were kind and helpful, we would shop their again. Love our living room sectional.❤☺

We bought an electronic double recliner a little over one year ago. We also purchased a 5 year maintenance agreement. On November 9, 2019 the recliner motor quit working with the right side of the recliner frozen in an intermediate, uncomfortable position. We called to get it fixed. We have called Ashley twice and talked to our salesman who promised to talk to his supervisor and get back with us. We received no call back. We have also called GBS, the 3rd party maintenance organization for Ashley 6 times. They made various promises and never followed through on any of their promises. We received a call today, December 23, from GBS who informed us that the repair was approved and the part should be shipped within 4 weeks. I will believe it when I see it! If they actually do what they promised it will have been about 3 months and then we can hope the service technician who is employed by yet another organization will fix it in a reasonable time. This was not our only purchase from Ashley, but will likely be our last.

They approved me but then they closed my account since I didn't use their credit card within 3 weeks

It was quick and easy and the salesman handled everything in a professional manner!

Nice Selection. Even better, they don’t follow you around like puppy dogs.

Staff at Inverness store is exceptional! Walked in there dead set on a certain mattress and left with something completely different - but better! Store is clean, and prices are clearly marked. Gina was very helpful with some information I received at a different Ashley store that left me confused and misinformed. Will definitely shop this store again in the near future.

In love with our new, soon to be, set. They didn't have it on the floor for us to see in person but the sales person today, and who I believe to be the manager were nice enough to take us around the showroom to show us the different material & cushion feels that we will be able to expect from our new set. I will post an update once we get it into our home.

Very unhappy with my recent experience there , we came in and ordered a dinning room set was uneasy about having it delivered after receiving it and setting up, got down to last chair and have two right piece and I needed one left price called the store and spoke to Chris he said he was going to call back and tell me what he can do I never received a call back went down to the store a 48 minutes drive and got brushed off like I was a bother for trying to get the correct piece, asked them to call management or corporate they refused , and now I’m here stuck with only 3 full chairs to my dinning room set , waiting to hear back from corporate .i will NEVER buy or recommend buying anything from Ashley’s again wish we never shopped here

Very unhappy with my recent experience there , we came in and ordered a dinning room set was uneasy about having it delivered after receiving it and setting up, got down to last chair and have two right piece and I needed one left price called the store and spoke to Chris he said he was going to call back and tell me what he can do I never received a call back went down to the store a 48 minutes drive and got brushed off like I was a bother for trying to get the correct piece, asked them to call management or corporate they refused , and now I’m here stuck with only 3 full chairs to my dinning room set , waiting to hear back from corporate .i will NEVER buy or recommend buying anything from Ashley’s again

This is the worst experience I’ve have had. Customer service wise , the sales associates where very unprofessional in the store , talking about inappropriate things while my kids where in the store . Felt like I was bothering them while being in the store Chris made me feel very uncomfortable and brushed off my concerns

All of the sales associates at this location are amazing! The general manager is super nice! The customer service representatives are always helpful and they’re helpful on the sales floor when sales associates are busy! I would recommend this store to anyone!

I can not say enough good things about this store. My mom and I went there several weeks ago (as well as several other furniture stores in Inverness, FL), but we found the best value and service at Ashley HomeStore. For those of you who live in Inverness, this is the old Walgreen's that was on Independence. Since that first visit, we have been back several times and decided to purchase all of our furniture (great room, study, floor lamp, lamps, decorative clock and bedroom) from Ashley. Our "designer" was Billie and she worked with us to the bitter end, going above and beyond to answer all of our questions, make recommendations as well as steer us away from things that wouldn't look just right. Our furniture won't be delivered for another two weeks, so I can't speak about the delivery, but as far as selection and service goes, we have been very, very pleased. :) I'm looking forward to going back to purchase more pieces once the "first wave" is delivered. Billie also worked with us to get the best prices available. Highly recommend so far!

Great value and customer service

What an amazing time I had. I never knew that shopping for furniture could be so fun. The young man who worked with my husband and I was very attentive to our needs. Also the young lady who is the manager, I think her name was Jena, was so nice. I will be recommending you all and I plan on coming in for more after Christmas.

Again Everyone so very nice .if they don't have it .I'm sure they will help give where you might be able to or it could arrive at time .. extremely clean also !!! Thank you

Great furniture store. Waiting for delivery. Great service .