Ashley HomeStore Inverness, FL 34453

Loved it

Nice store. Good sales people.

if i could rate this a 0 i would. customer service is AWFUL. the website is AWFUL. i regret getting a credit card with this company! absolutely the worse furniture company i have ever worked with. do yourself a favor and do not buy from here!!!

A very welcoming, friendly staff!

Very helpful salespeople who are knowledgeable without being pushy.

Not happy at all. Ordered 4 dinning chairs, was told they will be delivered May 19th, received an automated call on the 17th confirming delivery for the 19th. Then on the 18th received another automated call saying my delivery was the 21st??? Called the store only to be told my delivery was now the 21st with no reason why it changed overnight. I am NOT okay cleared my schedule for the 19th and now have to rearrange for the 21st. I will never buy here again!

I purchased a dresser (shay) in December for my son and the hardware did not fit this dresser so they order knobs well they sent me one knob 6 weeks later. they then order more knobs meanwhile we are breaking our nails to get in to this dresser I now receive 5. do they not know it needs 11 I'm still waiting for these knobs and its april... I'm super frustrated they think it's funny...I'm upset

I purchased a dresser from them in December and the hardware was wrong they shipped me one knob to the store 6 weeks later meanwhile nails braking to get on to this dresser they ordered a set again this time I have 5 knobs they know this dresser has 11 knobs now I'm still waiting for the remaining amount its april I'm super frustrated a gift for my son and now this Corona is not helping I'm so frustrated . They think it's funny this happened I'm super upset now

Stay far from this company. Once you have paid for the furniture your business is no longer their concern. I waited over a week for the delivery of my furniture. Finally I was told a time period of the delivery via text stating between 3pm and 7pm. After waiting all day-7pm the was no communication from the warehouse or delivery person. I attempted to call an no one was open. Finally close to 9:30pm furniture was delivered. I took my day off to make sure that I was there 100% for this delivery. I attempted to call the store an was told that the manager would call me back. Now, Three days later I called the store again manager was busy again the woman that answered the phone seem to be respondent and concerned so I expressed to her what transpired and her excuse was There are areas that have been quarantined and that’s why my delivery was late. I told her that was a lie or well something else. She hung up on me so I called back and I spoke to the manager he had no interest whatsoever in what I had to say and basically I am not a customer now that the furniture was delivered (even though I have purchased a sofa, bed and, an arm chair) from this company.Stay away this is the most poorly managed company that I have dealt with in a long time. Save your dollars for a company that is willing to provide actual customer service.

Great staff. Nice furniture

Roberto was great. Lots of selections.

We were lied to about delivery in 3-4 days. Got email receipt that said 10-11 days. If they tell you something, get it in writing at the store before your purchase. Buyer beware. Especially here. Was told delivery between 3-7pm. At 3pm estimate time was 5-6pm. At 4pm estimate time was 7:30-8:30pm. Called the driver, and got nobody. Called the store and they know nothing. I'm disabled vet. Dad is 87 year old veteran. I'm an hour drive home with 10 year old granddaughter who needs to get to sleep before 9pm.

We just cancelled a 2 room order due to a promised delivery date that wasn't going to happen. I called to check on our order to make sure it was being delivered tomorrow. We were told someone tried to call us yesterday at 7 but couldn't tell us am or pm...needless to say there were no missed calls or any left messages. Originally, 2 weeks ago, we were told that our order would be delivered on 2/14 (even though 2/18 was on the paperwork and not to worry about it) minus a headboard, footboard, and nightstand but they would see what they could do to take from someone else's order to make ours complete. Apparently someone else did the same thing to ours because when I called we were now missing more pieces, the pieces they did have wouldn't be delivered until the 18th not the 14th as previously stated. We were on the phone with the GM of this location who let us know she could try and see if we could get the delivery Saturday but couldn't promise anything. We were also informed that your communication between stores and delivery fulfillment is via email only and they have to wait for an email back. That is absolutely ridiculous! You all lost out on an $8000 sale as we have cancelled our order. Probably saved ourselves alot of headache from what it looks like, to deal with anything else that would have come up with our furniture as we did purchase the warranty also. Because of this experience we will never purchase another Ashley product. Get it together Ashley Homestore.

Staff very kind. I will be adding photos when i get my furniture.

Took great car of us and got us in and out without any problems

I've always liked Ashley Furniture Harvest store here is a bit small not enough selection unfortunately what the folks working there they're very nice and very helpful

I only purchased the very expensive living room set because I was mislead to believe any damages would be covered under their warrenty. Having a lot of small children in my home I thought it would be worth it. Don't purchase the warranty.or the furniture.. Very untrue!!!

Dalton

My experience at the Inverness store was exceptional because the man who helped us, Scott, was the most helpful person ever. He found selections for us based on what we described we wanted, he availed himself to bring us to another location when we asked about a piece that wasn’t in the store, he even helped reschedule our delivery after we made a purchase. Overall, I would shop at this Ashley location in the future based upon his sincerity and the level of customer service he provided. Thank you to Scott and Ashley for making this such a pleasant experience!