Ashley Store Jacksonville, FL (North)

Rep was very knowledgeable and the delivery team was very efficient.

Allison Watts is personable and extremely knowledgeable about all Ashley has to offer. She delivers outstanding customer service.

Jenn is very friendly at the Ashley store in Yulee, Florida. If you’re in need of furniture, I highly recommend you visit Jen at Ashley‘s furniture, Yulee, Florida

Tonya is amazing!

This store was great, especially Allison Watts she was wonderful at helping us buy a mattress that was right for our bodies!

Allison watts was very helpful in getting us a new mattress that will work for me and my wife

A very welcoming place nice and sweet and ms.Allison was such a sweet person showing us around thank you! And will be back

Good service. Thank you Allison Watts.

Allison is great, very knowledgeable, helpful and enjoy speaking with her. Cares about you as an individual and not just a customer. Will continue coming here to work with her.

No stock. How can you sell something if nothing is in stock!? A waste of time going there. You need to call before you go or order online. However I like to sit on the furniture I'm going to buy.

My husband and I had the pleasure of being assisted by Evelyn Johnson this past Saturday. We were truly impressed with her knowledge when it came to reviewing the benefits of the mattress selections. Information we had no idea of. She was so patient as we not only tested the many mattresses, but the sectionals as well. She is very well versed in explaining the offers and promotions that are currently going on. If you are looking for a consultant that will actively listen to your needs while providing guidance and suggestions, then contact Evelyn. Her customer service is First Class!

Israel was amazingly helpful!! He moved pieces of furniture so we could reimagine it in our space and provided tape measures so we could make sure it would fit!! Thank you😃 Such a pleasure!

Israel did a phenomenal job helping us out. He helps without hovering 🙂. I will go shopping with him any day.

Evelyn was so helpful finding everything I needed 10/10 will be coming back!

Couldn't find information on my package for days , finally arrived late and was delivered downstairs at my apartments just know they use fed ex and don't care to deliver to your door, 96 lb package is had to get by myself..they get paid to do it

Our sales person Elijah was friendly, helpful and attentive to our needs.

Tonya. I love you :)

tonya was amazinggg she set us up with the most comfortable pillows and bed and made our process so smooth and she has the best customer service thank you tonya!! :)

tonya I love her costumer service , she was so sweet & kind throughout the whole process love love herrr!!!

Tonya had great customer service, was great with the kids, and really had an enjoyable experience.

My experience with Tonya was the best experience I’ve ever had at any store! Regardless, if it’s food Vehicles furniture, it’s the customer service she provide

Thank you for your excellent service and support Tonya 🩷🩷🩷

Allison Watts is awesome. My husband and I are extremely satisfied with her experience as a mattress specialist to help us purchase the right one .

Israel Rivera

Allison Watts greeted me today when I entered the store. She was awesome with helping find a new living room set. The colors are just perfect! Thank you so much! I'll be back again.

Allison Watts was an Awesome sales person and very informative.

Allison Watts Provided wonder customer service! Was the first one to great me when I arrived to the store, and helped guide me to make the right decision when purchasing a mattress! I truly appreciate her help and service.

Allison watts assisted me. She gave me excellent customer service and was very helpful and friendly. I have been to 4 other stores today and Ashley had the best options. I am so happy with Allisons help and Ashley today. Thank you!

While visiting Ashley Furniture in River City Marketplace, my boyfriend and I were assisted by Israel and it was a great experience! He was very inviting and friendly. We were shopping for a mattress, so he gave us the grand tour of mattresses at their store. Although he went through many options, I never felt like he was just trying to sell a product. He educated us and made it easy for us to make a decision. We’ll definitely be purchasing our mattress from Israel and other house items as well ☺️.

I had a very disappointing experience with Ashley Furniture. they overcharged me, and to make things worse, the manager was absolutely awful. She was rude, unprofessional, and showed no interest in helping resolve the issue. Her attitude was horrible, and she made me feel like I was the one at fault just for asking for what I paid for. I trusted this store thinking it was reputable, but I was clearly wrong. I do not recommend this store. Double-check everything before signing or paying, and don’t trust what the staff says, because once they have your money, they disappear.

Very helpful and took her time with us

Allison Watts Went above and beyond my expectations on our furniture decisions. I would highly recommend her for any furniture purchase she took the time to get to know our wants and never pressured us into something we didn’t need.

Nastiest personnel. Been buying furniture from Ashley before, stopped to charge Tesla and shop around. Been told that personnel here is on commission so if I'm not buying anything then I need to leave! Unbelievable!!! I spend about 15 minutes tops at the store. African American female manager on duty at 2:30pm June 16th 2025 must be fired immediately from location.

Allison Watts gave me an educational mattress demonstration. She showed me a lot of things that I really needed to know and we're very helpful for me and a few of my friends that have had bad experiences with mattresses and her knowledge is very helpful. She is a very valuable employee.

Let me tell you Allison is the absolute BEST!! She is very knowledgeable and patient. She helped us pick out the best bed, pillows and bedroom furniture. A returning customer for over 6yrs. Thank you again Allison!!!

Ashley W service and knowledge was just what we!

My experience with Ashley Furniture at River City center was so nice!! Allison is a great sales person, and floor manager Porsche was very cool and helpful, as well. Allison was also very helpful and great personality. Bottom line, it was a great day and purchasing experience! Thanks

First time shopper since moving around the area. Anthony took really great care of my family when we were shopping for our new sofa and accessories. We been there many times already and Anthony went above and beyond to make our experience very fun and buying process as easy as possible. Would recommend him if you are buying furniture in the area! Thanks again Anthony!

Excellent service from beginning to end. Worked with Israel on the first day we came in who was very professional, kind, and entertaining to my children! We came back the next day and Israel was out so Drew assisted us in finalizing our purchase. Drew was also very kind and professional. The furniture arrived within the estimated time frame. The delivery drivers were all very friendly and efficient in assembling the sofa and removing trash. I would highly recommend Ashley’s of River City Marketplace and will be returning for all future furniture needs!

Tonya is amazing

Great shopping and purchasing experience with Anthony at Ashley furniture in River City Market Place. Professional and kind. No high pressure sales. Check him out!

Tonya was very helpful

Tonya

Love my furniture and will be buying more soon 🤩

Me and my sister thought were going to receive a box spring along with the mattress and we didn’t so now its more money we have to spend out , We spent almost 5k.

Anthony Criswell was a pleasure to work with! He was professional, responsive and very helpful. It made our shopping experience a very positive one!

Tonya

Tonya was AMAZING!! she helped me and my grandmother find a beautiful mirror and a nice bed

Tonya answered every question that I had. She even suggested somethings that I could add on to go with the furniture.

Last Saturday, my husband and I visited Ashley Furniture, where I fell in love with the Midnight Madness sectional. We left without purchasing anything that day, but after talking about the couch endlessly (and wearing out my poor husband’s patience!), we decided to go back yesterday and make it ours. Portia, our home furnishing consultant, provided outstanding service. She patiently walked us through everything, explained all the details, and answered every question we had about different furniture pieces. Her professionalism and friendly demeanor made it feel like we’d known her for months! Thank you so much, Portia, for making this the best furniture-buying experience I’ve ever had. We’ll definitely be back for more!

Tonya!

We met with a salesperson named Israel. He was amazing. Great personality, funny, easy to work with. I don't like having a salesperson shadow me. When I am ready I will let the salesperson know. Israel provides just the right amount of attention and advice. My suggestion is to go to the River City Ashley store and ask for Israel as soon as you walk through the door!

Israel at the River City location helped me find a bedroom and living room set. Out of all salesman I’ve ever dealt with from car dealerships to this, Israel was by far the best to work with. We visited 3 Ashley furniture locations and he was the only one that was not a pushy salesman. He observed my style to help suggest good options and help find what I liked. It’s nice to have a salesman that gives you space and time to shop on your own.

Israel Rivera 5star salesman..appreciate your time and knowledge..very happy with the service..thank you

My 96-year-old father sleeps in an electric lift recliner. His old recliner (not from Ashley) suddenly stopped working so he could not get out of it without help. This happened at 6:30pm and I panicked because he needed a replacement ASAP. Stacy at the Ashley Furniture near the JAX airport called me back right away. She had a floor model available! By this time it was less than an hour before the store closed, I was 45 minutes away, and the loaders had left for the day. Stacy guided me through paying over the phone and upon arrival at the store, she personally helped move and lift the 140lb chair into the car. What amazing customer service! I am so thankful for Stacy and Ashley Furniture!

Tonya

Tonya

Portia is a wonderful salesperson. She took the time and answered all of my questions. I will come back and see her anytime.

A BIG Thank you to Portia for helping us purchase a new dinning room set. You were very personable and attentive to what we needed. Thank you again for your kindness

Tonya

Tonya Whitis was really great

Erica was really wonderful and made our process so easy! We can’t wait to get our furniture delivered. We have 2 little girls who loves going to furniture stores lol, she made them feel so comfortable, even my youngest took her phone and she was so cool about it. Thank you Erica, we love you!

Great service. Friendly and knowledgeable with Israel Rivera

Portia was helpful, kind, and made the whole experience fun! Highly recommend.

Tonya was great and greeted us very nicely with no pressure when me and my wife walked in. Answered every question that we had about the particular furniture we were looking at, thank you

Come see Tonya love to help you ‘ask for her at the door we love her.

We found what we wanted quickly. Israel Rivera was very helpful and friendly. The process was fast and easy. He said he would try to rush delivery for our mattress due to my severe back pain.We have purchased a living room set there before and have always been happy with our purchases. We will definitely continue to shop at Ashley.

Tonya very knowledgeable and friendly

Tonya is the Best

C Tonya Great work love her

Tonya greeted us as soon as we came in. Me and my husband are looking furniture for our new home and she gave us our time to walk around and than came and checked on us after a few minutes. Answered all our questions, she recommended things to us. It a big store so we took our time. She informed us about the options for payments. I will be back to see her soon. As soon as we close on our house.

Ms. Tonya was amazing. Very patient and attentive to details. She's definitely my to go during my next trip to Ashley's!

Israel Rivera was very professional and Polite. I would recommend him at anytime as the Senior sale consultant in the store at any time.

We visited Ashley's this morning and we worked with Israel Rivera to find two bedroom sets. He was knowledgeable, allowed us the opportunity to look around at our leisure and he gave us multiple options for furnishing our new home. We highly recommend Israel at the Jacksonville store.

Excellent customer service. Elijah was very knowledgeable and patient

Portia at River city location was the most professional and helpful customer service I’ve had in a very long time . Her patience and service truly impeccable.

Erica Stringer helped us pick out the best mattress and bed that we were dreaming of! So friendly and did the extra work to find out how to accommodate everything we were looking for. We’ll be back for more of our furniture needs.

Portia was very helpful in our bedroom purchases today. She was friendly, knowledgeable and very helpful in our purchase today. Will definitely be back. Thank you, Portia!

The sales consultant Israel Rivera who assisted me at the River City Marketplace , on 1/23/2025 was very professional and helpful. Great job sir.

We found a nice bedroom set and we were prepared to buy it until we saw the $ 350 delivery fee. The set was on sale. We did not want the $350 for delivery so we asked if we could pick it up. We were advised that if we didn’t choose to use their delivery that we would lose the sale price so either way we would pay more. This was not the salesman’s fault as it is company policy. This was a sophisticated bait and switch.

Israel Rivera was great help one of the best personalize service amazing customer service.

Great customer service by Mr. Israel got me on a great deal for a furniture piece for the new house!!

I purchased a bedroom set years ago from Ashley. I recently moved and took it out of storage. I spent hours trying to figure out how to put it together. I finally decided to stop by the nearby Ashley location. I would love to give a huge shout out to Ms. Stacy and Alvin. Alvin was very knowledgeable and provided excellent customer service. Thanks guys!

Tonya was very nice and helpful

Gracious and helpful. Israel helped us out with our needs. Not just in the store but on the phone with our questions. We will refer him and be more than happy to work with on any future needs.

Israel Rivera took really good care of us and was a very kind to us and did a great job! We will continue to work with him as we furnish our new home here in the area.

Tonya

Israel Rivera

Thank you tonya

Israel was super fantastic. Customer service oriented. Outstanding personality!

Isreal Rivera was amazing.

Israel was such a great sales representative. He really knows a lot about the merchandise and helped us with the purchase.

Israel was extremely helpful. He gave us a tour and made our purchase very smooth. Thank you!

Israel was amazing

Tonya

(Translated by Google) Israel excellent attention the best (Original) Israel excelente atenciones the best

Portia was fantastic! She made the process super easy and was with us every step of the way. My husband and I had a unique situation, where we were waiting to return a sectional from another company, before we could purchase from Ashley. Portia was super understanding and wasn’t pushy or made us feel like we were losing out on a deal if we didn’t sign that day. Portia kept in contact with us and provided inventory updates on the item we wanted to purchase. If you’re at the Ashley Store in North Jax, please ask for Portia!

Love my experience

Israel helped me and my wife out alot to find the perfect couch for our family

Bought a very nice couch from the River City location, Israel was a great help 👍

Tonya Whitis was very welcoming and helpful during our visit to Ashley in Jacksonville

Spoke with Tonya and let her know we were looking for dining room tables and chairs. She guided as to where to look and shared some ideas of her own. We will be back!

Isreal was wonderful to work with! Great with the kids kept them completely entertained while also getting everything done for me fast and in a hurry! Thanks so much!

Isreal was a great representation of how a salesperson should be. He was courteous, friendly and professional. He treated my wife and I with importance and went out of his way to get us the best available price. We have been to Ashley many times over the years and will look for him going forward.

Tonya is great!

Portia and Stacy were amazing!

Portia was wonderful to work with! Very cheerful and respectful. Answered our questions with ease. Made the process of our purchase seamless. Definitely enjoyed my experience at this store. 10/10 recommend working with her

Portia was beyond amazing, she didn’t pressure us into buying anything and helped us with every question we had, her customer service was extraordinary. 10/10 recommend her to help you out.

Tanya she’s the best!! So so sweet loved her!

We had the pleasure of being serviced by Israel today at the River City store. He was pleasant and made our experience quick, fun and easy. He's definitely your go to person to get things done.

Tonya was great. Patient with the kids, allowing them to decide what they wanted.

Top quality furniture and Awesome 👌 customer service and care. Portia at River city was Great 👍 Five Stars customer service agent

We had a great experience and it was the only place that had what colors and styles we were looking for. Drew was very kind and helpful!

Portia was very friendly. She let us look around until we saw something. She was very polite and knowledgeable. We would go back to her again

10/10

Great Tonyia

Israel Rivera was extremely helpful, professional, and is a true asset to Ashley Furniture. He wasn’t pushy or over-bearing which I found to be the case in some other stores.

Israel was great, assisting me in everything I needed.

The sales associate, Erica, was very helpful and friendly and made my shopping experience quite pleasant. I love the furniture I purchased!

Israel was fantastic to work with! He was helpful in arranging delayed delivery options for our convenience. Great salesmanship and great sense of humor.

We stopped to look at mattresses as ours is not comfortable and the 2 set in less than a year. Israel, asked several questions and showed us options. We had said we were looking not buying today. Of course, we think we found the right mattresses with the help of Israel. He was very knowledgeable and patient with us. And we purchased a xl twin set Tempur Pedic hybrid set. Great salesman . Thanks for helping us today.

Tonya

Tonya

Israel Rivera was amazing to work with! Quick fast efficient and funny

Israel was absolutely amazing. He wasn’t a pushy sales guy, and was extremely kind & had actual funny jokes.

Israel was great to work with!

Israel 👍👍

Nothing beats walking into a store and finding just what you need while also receiving GREAT customer service. Special thanks to Portia for her hard work with assisting us today.

OMGGG...THE CUSTOMER SERVICE WAS OUT OF THIS WORLD Brenda and her STaff in the Rivercity store in JAX, FL exceeded my expectation...and Town

Tonya and frankly all the ladies of Ashley’s were amazing! Tonya assisted me the weekend before Thanksgiving for a specific sofa. They don’t have it in stock: however, Tonya assisted with alternatives, along with accents. She just had “good vibes” about her and I appreciate her time and professionalism.

Portia did a great job finding our furniture that fit our needs and gave us outstanding customer service experience. I will recommend her for your shopping convenience here at Ashley furniture store in Jacksonville.

Tonya

Tonya was super helpful!

Excellent product and services met all my expectations

Porsche was a great sales lady. I was her first sell because she was new. She went above and beyond to make sure I found what I was looking for. Will definitely come back to see her on my next big purchase.

Hell Yea Tonya!!

Erica did great and was perfect especially when we had two babies running around but at the end got everything we needed!! Would definitely be back!!

Tonya was very helpful!

They are crazy drivers. A big orange colored truck with Ashley Furniture was speeding down a 20mph road in Nassau county. I know y’all don’t live out here but have some damn respect and don’t speed on our little roads. We have kids and animals. They been a lot damn longer than your stupid truck. SLOW THE HELL DOWN. THIS IS EHY I WOULD NEVER BUY ANYTHING FROM ALL. YALL HAVE NO DAMN RESPECT.

Tonya was very knowledgeable and personable! If not for her, I wouldn’t have found my perfect mattress. She is an asset to this business.

Its a nice place and Very accommodating person Ms Erica who assisted us she very helpful kee up the good work and happy veterans day!

My wife and I visited Jax North Ashley Furniture all the way from Orange Park and we are so grateful to have found the sales rep Israel who helped us find a beautiful sectional for our living room. He was very helpful , funny , professional and made our purchase smooth and easy .I recommend visiting Israel at Jax North Ashley Furniture for the best prices and best furniture around .

Love tonya

See Tanya

Tonya

Tonya was very helpful, answered our questions and gave us room to shop. Great customer service!

israel was amazing help.

Israel was a great help

Israel was the best!!! He helped with no issues

We love our bedroom set and received excellent care from Daniele Fernandez at the River City location, she could not have been anymore helpful and friendly. The delivery came in ahead of schedule and the 2 installers were professional and got the job done quickly. All around great customer service and would definitely recommend Ashley Furniture to anyone.

Horrible service. Left the couch on the front walkway and left. We were assured it would be put in the house. Will never purchase any furniture from Ashley again..!!

I had a fantastic experience at Ashley’s Furniture Store thanks to Israel. He was incredibly knowledgeable about the products, patient in answering all my questions, and genuinely interested in helping me find the perfect furniture for my home. He wasn’t pushy at all, which made the experience even more enjoyable. He took the time to understand my style and budget, and he guided me to pieces that fit both perfectly. I couldn’t be happier with my purchase, and I highly recommend asking for Israel if you’re shopping here!

Tonya was excellent, patient, knowledgeable!! Thank you !!

Tonya awesome

Tonya awesome service

I can not say enough wonderful things about Daniela G. (The taller Dani!). She was absolutely incredible in assisting my husband and I in the purchase of our new Sofa and Loveseat set. As we’ve just relocated to FL from RI, we have been very eager to purchase some new pieces and Dani was amazing at finding the balance of providing us guidance when we requested it, but also allowing us to browse peacefully - which unfortunately was not the case in many of the other furniture stores (other Ashley locations included) we visited prior. We would recommend Dani’s expertise and customer service skills again and again!

Tonya

Elijah Phillips was our sales representative, and he was so awesome, and if I could give him a raise, I would. Please ask for Elijah when u come in. He will tell us everything u need to know about what u need.

Elijah Phillips was very nice and he provided all of the items that we needed to get the couch

Tonya was amazing!

Tonya

Tonya

Tonya

Tonya

Tonya

Tonya

Tonya was magnificently helpful

Always a great experience at Ashley!! Tonya was SO helpful and knowledgeable - will definitely be requesting her at all future visits!

Tonya

Tonya was awesome and super helpful!

Tonya was super nice and helpful ! Will definitely be back :)

Tonya was awesome! I’m definitely coming back and asking for her.

We purchased Entertainment center with the fireplace. The in store experience was great! The delivery has been horrible it's been almost 4 weeks now and they bought out part of the entertainment system and left it unassembled, said someone would be back within 1 to 2 days. We're still Waiting for a A service technician to complete the setup. I'm at the point of canceling the order!😤

Best service ever! Went above and beyond

Best service ever! They went above and beyond! 💙

Tonya was absolutely awesome, a no pressure amazing purchase of my new couch. Would definitely recommend purchasing here.

Great customer service from Tonya!

It was very pleasant Ms. Tonya Whitis helped us with everything. She had amazing customer service

Tonya offered great customer service

Israel was super helpful and patient. He went above and beyond to help me find items that met my needs. Would highly recommend shopping here!

Amazing service from Tonya! Quick and painless, and she’s super sweet!

Tonya was extremely helpful during my visit at Ashley Furniture. I was looking for a sectional for my family room. Needed to measure the space before making the purchase but if I decide to purchase from Ashley I will be sure to look Tonya up.

My family and I had a great experience at the River City Ashley Furniture. Dani (the tall one) and Tonya were both fantastic to work with! Highly recommend reaching out to one of these ladies if you are in the market for some new furniture!

I would like to thank Israel for his outstanding services as my aunt and I shopped for a mattress. He is very knowledgeable, patient and not pushy. That is a kind of sales person I look for.

Tonya had very wonderful customer service. I would definitely come back and shop at Ashely’s just to see Tonya’s face.

Tonya was very helpful with showing us where the bed frames.

Tonya was an amazing store store associate.

Tonya

Tonyasee

Tonya is very good, helped me find everything I needed also great customer service

Tonya was Very nice helping and kind with helping me make my decision on my items

tonya is great representative, shop tonya

Tonya was very professional and very nice

Excellent Store. Large selection of merchandise. My sales associate ( Erica ) and her floor manager were Outstanding in helping me with my purchase. I very highly recommend this store and staff. P.Diaz

Drew Burkett is the best. He spent alot of time with me and got me the best deals during the holiday sale. He has been there for years and is very knowledgeable. I texted him after I purchased a bedroom set and needed to make a change to my order. He was able to do that and everything worked out great. Thanks Drew!

Tanya was amazing. She was super cool and helpful. She informed us about finishing options and prices. Made us feel welcomed and comfortable.

Tanya was absolutely a doll and so helpful! Kind welcome, spoke about what prices and sales were going on. Not to mention the help on what furniture pieces would fit where in my home and what each couch could do!

Great experience with Ashley furniture. Our salesman Drew was very professional polite knowledgeable and non-pushy with us. He took his time and let my fiance lie down on several mattresses to find the one that was best suited for her.

Tonya was amazing. She helped us find exactly what we were looking for. And also got us a great deal. Tonya keep doing excellent

Tonya

Ashley Furniture exceeded my expectations! The store has a wide range of beautiful furniture, from modern to classic styles. We had the most amazing, friendly and knowledgeable Kalee making the whole shopping process enjoyable. I was able to find the perfect living room set at a fair price, and the quality is fantastic. Took a while to deliver but the delivery team was prompt and professional, setting everything up quickly. Overall, I’m very happy with my purchase and will definitely come back to Ashley Furniture again in the future! Thank you Kalee! Javi and Johanna

Great service- from sales to delivery to set up !

(Translated by Google) All the items are very nice (Original) Muy lindo todos los artículos

Drew Burkett (River City Jacksonville, Florida) is the sales person that helped me. He was very helpful. I wasn't sure exactly what I wanted so I described to him what I was trying to do. He made so many wonderful suggestions that I hadn't even thought of. With his guidance, I now have the most beautiful living room. Thank you Drew!!!!

Staff was very helpful and friendly.

Wonderful experience!

Earl was very professional. The experience was very easy and quick because of him. He was kind to us from start to finish!

(Translated by Google) Very good attention, I recommend it (Original) Muy buen atenciones se las recomiendo

The best very patient and helped us in everything she was always attentive if we had questions

Israel R made our entire sale easy, quick, and enjoyable! He was knowledgeable, helpful, and friendly answering any questions we had and making our transaction a breeze!

Israel Rivera was a fabulous sales consultant! He patiently waited for us to make our selection and then kindly answered every question we had. He made the entire process helpful and quick!

River City Marketplace- Israel helped my husband and I get the couch we wanted! For our new house. We can sit and watch movies comfortably now!🤗thanks Israel!!!

My experience was pleasant and very exceptional service provided by Israel in river city marketplace location

Elijah offered great service! He made a possible tough decision, easier and delightful. Thanks Elijah for your professionalism!

Tonya was very helpful with us in my search for a mattress. Very attentive to my needs and explained the degrees of firmness to us.

Kalee was very helpful and got us a great deal!

Great sales pitching !!!

See Tonya

Tonya

Tonya

Tonya was great very easy going

Great service by Tonya. She was very knowledgeable and helped us find exactly what we were looking for.

Tonya awesome in assistance 🙌🏻

Tonya did a great job showing us around the store and letting us know the deals going on. We felt confident in purchasing our first couch from her. Thank you Tonya!

For buying our first piece of furniture, Israel was the absolute best person for us to go to. we couldnt have asked for a better experience.

Great experience with Israel

Israel was the best!!!

Dani was incredibly helpful. The entire process was quick and easy. The store has a great selection of sectionals and we are very happy with our choice!

I came in where the store was about to close and Tonya was so helpful, she did not tell me to come back the next day, she was happy to help. Great customer service.

Great customer service and overall vibe the staff was very helpful. We found what we were looking for 10/10 P.S Tonya was VERY VERY helpful

I got amazing help from Earl. He was so attentive and helpful. I left extremely pleased and happy with a set of furniture.

Came in to just “look” not thinking I would find anything, was I wrong! Earl was so helpful and a pleasure to work with!! He helped us out with finding what we wanted and we ended up with a sectional that he recommended (he has an exact one)! Come see him !!

Earl was super helpful and very knowledgable, he was able to answer any questions we had. Super nice and funny guy, too, I definitely recommend working with him.

Tonya c has great customer service…w🙂

Tonya is amazing, caring, professional and personable!! Thank you!!

For me, this has been the worst experience buying furniture. Just a month ago I bought a sofa, 2 chairs, a mattress, and a box, and I still have no answer about when the furniture will arrive at my house. I will never recommend this store because of their lack of respect for the customer.

We work with *tall Dani* every time we purchase furniture from Ashley’s (which is frequently!) - she is always so friendly and knowledgeable, and every transaction is always seamless! 5/5 stars every time :)

Ericka was the bomb and helped so much she is my favorite employee at the store ask for her when you go

Tonya was awesome!!

Tonya was awesome!!

Ask for Tanya

Tonya was really helpful!! Definitively helped me out

I had an amazing experience, Tonya was very helpful and informative!! 10/10 would recommend!!

Tonya

Ashley's Home Furnishings program with Wells Fargo is a reason I will never do business with them again. I personally called Wells Fargo to get the payoff amount, paid it, and was charged a fee because I didn't pay the full balance. I paid what I was told I needed to pay. It was my only time calling, so there's no reason not to pay the full amount. Either way, that's their business partner, and as that's the case, I won't do any more business with them.

Tonya

Tonya was super helpful

I had such a great experience, Tall Danny was really helpful with finding me everything I was looking for.

See tonya

Make sure to see Tonya. She was so helpful.

Danny (Tall Danny) was extremely helpful, and helped us find a bedroom set we lived!

Earl was really helpful and friendly during our visit!

Amazing!

Tonya

Best experience ever! Drew Burkett helped us in many ways and a very good salesperson. Wasn’t pushy and answered all our concerns. Purchased 2 couches. Will definitely be back.

See Tonya😊

Elijah- was great 👍

Earl Chaney provided excellent service.

Tonya was very welcoming and showed us what we were looking for very helpful

Pretty good, Tonya was great and very helpful

Tonya we love

Earl Chaney Jr is the worst consultant in your store. He very disrespectful and nasty. Every time I go into the Ashley furniture store. He doesn't help when I am walking around. When I pick out something I like. In my budget. He tells me it's very cheap and suggest I buy something more expensive so that he can get a bigger commission. I live on a budget. I don't like him. So if I walk in the store. If he is there. I turn around and leave. And come back on his off day like I did yesterday 8-1-2024. And Israel help me. Very nice and professional. And he didn't ask me to buy something more expensive.

(Translated by Google) I was very pleased with the purchase of my Tempurpedic mattresses. Israel Rivera gave us excellent attention. Very kind. (Original) Quedè muy complacida con la compra de mis mattress tempurpedic. Israel Rivera nos dió una atención excelente. Muy amable.

(Translated by Google) Our purchase was spectacular. Israel Rivera welcomed me with a big smile and took the time necessary to complete an excellent purchase. Thank you very much for your dedication! (Original) Nuestra compra fué espectacular. Israel Rivera me recibió con una gran sonrisa y me dedico el tiempo necesario hasta completar una excelente compra. Muchas gracias por su dedicación!

Israel Rivera is truly an amazing sales associate. His expertise and knowledge are outstanding!

Israel was amazing to work with I would recommend him to everyone

Elijah was very helpful

Tonya Whitis was magnificent! Very patient and informative! I would recommend her highly!!!!! I will be back to purchase the couch and loveseat!

Andrew is amazing to work with ! Very informative and knowledgeable . Very grateful

Earl at the Ashley North/River city location was great. He provided excellent customer service, and answered all my questions. He was very patient and took care of everything.

Israel is the best! He was honest with us at every turn. Would definitely continue to come back.

Tonya was very cheerful and helpful today. Really appreciate her time!

Tanya was a great representative and showed us everything I wanted to see and is very knowledgeable:)

All of our Ashley experiences have been great! Today, Kalee made our experience amazingly easy. We knew what we wanted/needed, communicated that with her and got what we needed. Thank you so much!

Gotta see Tonya!! Awesome service

See tonya

Tonya great service when you come to Ashley holla at Tonya best service in the world

See tonya she is the best

Thank you for your help Tonya

This was the best experience I ever had and Stacey made looking for my furniture easy . If your ready to renovate your whole home with reasonable prices come see them at the store .

Erica was patient accommodating very friendly and down to earth. Erica helped me in picking out a bedroom set. I first time awesome experience

Elijah Phillips helped my daughter and me with some living furniture purchases. He was so kind, patient and extremely helpful! Great job and we appreciated the awesome customer service very much.

Elijah was cool did a great job showing me around made me feel like VIP!!

Tonya , thank you for being so helpful today.

Always a good experience and sometimes unfortunately things will go wrong but it doesn’t matter when you’re working with good people really trying to get a situation corrected and not treating you like the sale is complete stop bothering me.

Tonya - thanks

tanya

Elijah Phillips was such a great help with me and my wife deciding to buy our bedroom furniture. It was such a pleasure working with him.

Thank you Tonya!

Tonya was a pleasure…thank you!

Thank you Ms. Tonya for the amazing customer service! She was extremely friendly and helpful! Provided a welcoming environment.

Ms. Tonya W. has amazing customer service!

Elijah was awesome to work with. Beautiful show room!

Was treated very well when I bought the furniture. They sold me a 5 yr protection plan $350 and apparently each store is independently owned and since this store got bought out no one can tell me in the store who services that protection plan, I called corporate and the lady was rude I asked her for her name or employee id # and she just hung the phone in my face, I called customer service and was told a manager would call me and I’m still waiting for the call. So basically you pay for a service that they are not providing. Basically stealing from people buying from them. So just be careful if they sell out you might not be able to solve any problems with furniture you bought from them. Furniture after 3 years started pealing not covered under protection plan. And after 4.5 years both couches broke. Don’t buy very beautiful furniture. Sad customer service sucks. If you look at corporate rating 1.5 stars. This place is a joke.

My husband and I came in with a mission today. We encounter a wonderful sales person Israel with another mission himself. We all conquered. Thank you Israel for your great suggestions with our purchase. We are very satisfied and can’t wait to see the furniture in our bedroom. God bless.

Great experience!! Earl was great and informed me of all my options.

Had the most pleasant experience at Ashley, River City, Jacksonville today. Erica was very easy to work with and very helpful with all of my needs and concerns! She had a pretty smile on her face as soon as we walked through the door. Thanks for all your help Erica!! Awesome customer service!!

See Tonya

Awesome salesman and delivery guys too!

Tanya is awesome!

Tonya is the best!

Tanya

Earl was amazing! Very patient, friendly and helpful. 10/10

Earl was very patient and allowed me time and space I needed to decide what I wanted to purchase

Excellent and relaxing service. Ask for Earl!

Tonya was a GREAT help today. I look forward to doing business with her again….

Kaylee was 100% Awesome she helped us with no problem and got us everything we needed!!!!

Kalee was very friendly and helpful. She helped us find the most perfect couch for our new home. Thank you!

Kalee was incredible & helped us get an amazing deal on our dream couch!! Definitely will be coming back to shop with her again

Kalee is the best sales person and the AC and wonderful.

Erika was a great help in finding stuff comfortable and able to match my room

I walked in and a very nice young lady who helped me! Daniela (tall Dani) was patient and answered all my questions. Exceptional young lady with a awesome mannerisms. Definitely returning to make more purchases here ! I’m thankful I was explained the process and given many options to chose from. Like I said before , Dani was very patient and did not rush me to make any decisions , rather she took the time to explain everything! :)

The experience I had was great. Tall Dani was very informative and great customer service. I will definitely come back to buy from her again!

As a first-time furniture buyer, it can be overwhelming to navigate the vast selection of products Ashley offers, but having the right salesperson makes a world of difference.Dani (tall), was absolutely fantastic! From the moment i walked into the store, Dani made me feel welcomed, she took the time to understand my specific needs and preferences. She was knowledgeable about the products, answering all my questions with ease and offering helpful recommendations based on my budget. I will definitely be visiting them again for future purchases.

Great service. Tall girl named Dani helped me get my new sofas for my home. She made sure I got them asap.

My experience here was incredible from beginning to end , tall Dani was great, answered all my questions, gave genuine advice and was so helpful through the entire process. I will be coming back to finish furnishing the rest of my home!

Great experience! Great customer service! A tall young lady named Dani helped me get everything I needed for my home. Would definitely get her help again for any other house needs.

Tall Dani was great

Hello, my trip to Ashley was very pleasurable. I just recently went thru a separation/divorce, so I'm in the need to purchase certain items. Ms. Erica greeted me instantly and was such a Blessing. She was able to accommodate my every need, even though I was on the phone with the Xfinity Internet provider. She, along with the manager created an excellent experience and I will be back in the near future. Hats off to the Crew at River City Market Place. Getting the Globe, really made my Day. GOD BLESS 🙏🏾🙏🏾🙏🏾love Tonya come see her ask for her

Kalee was Outstanding to work with in Ashley store... Keep up the Outstanding work!!

Tonya thanks for all your help

Dani G was a tremendous help today with buying our new couch. Dani was very professional, helpful, and thorough. Definitely recommend using her for buying your new furniture!

I recently had an extraordinary experience purchasing furniture at Ashley Furniture, and it was all thanks to an exceptional sales associate, Elijah Phillips From the moment I stepped into the store, Elijah demonstrated unparalleled professionalism, leadership, and expertise. Elijah greeted me warmly and immediately made me feel welcomed. His deep understanding of the furniture industry was evident as he patiently listened to my needs, preferences, and budget constraints. Unlike many salespeople who can be overly pushy, He provided thoughtful recommendations and insightful advice, making the decision process both easy and enjoyable. One of the most remarkable aspects of Elijah's service was his leadership skills. It was clear that he was not just an excellent salesperson but also a natural leader. I observed him mentoring other staff, coordinating tasks seamlessly, and ensuring that all customers received top-notch service. The time and patience with my Husband and I was refreshing now a days. His ability to manage multiple responsibilities while maintaining a calm and composed demeanor was truly impressive. Throughout the entire process, from selection to purchase to delivery, He ensured that everything went smoothly. He went above and beyond to follow up on delivery schedules and ensure the furniture arrived in perfect condition. His attention to detail and commitment to customer satisfaction was second to none. Given his outstanding performance and exceptional leadership skills, it is evident that he is a valuable asset to the Company. I firmly believe that he is well deserving of a promotion and greater responsibilities within the company. His dedication, expertise, and leadership qualities set a standard that others should aspire to. If you are looking for an excellent furniture shopping experience, I highly recommend visiting Ashley Furniture and asking for Elijah Phillips. You will not be disappointed!

Kaley was very helpful and accommodating. She made our purchase experience excellent.

Tall Dani was great assistance! Very friendly and professional, she took into account our needs and showed us great furniture options within our budget and brought up ideas that we hadn’t even thought off to liven up our space. Highly recommend shopping at this establishment.

I had a wonderful experience with Dani (tall Dani) she was so helpful from the time I stepped into the store. She showed me many different options and helped me with every question I had she explained all of the delivery details and was thorough throughout my entire experience. I would recommend Dani to any new home owner looking for furniture or just anyone in general with there furniture needs!

Tall Dani is awesome! She went above and beyond to make sure my mom and I got exactly what we needed and wanted.

Erica Stringer was our consultant and she was excellent! We were able to purchase the table that we wanted and get the full set. Her customer service and rapport building is top notch and she is an asset to Ashley Furniture!😊

Kalee Hester is amazing seller I did return it back for her and I’m telling all of my friend to only deal with her.

Dani did great at helping us try to meet all of our criteria for a couch. She gave us multiple different options and could think of something that could work every time I added something else to the criteria!

Kalee was awesome and super helpful. Got us hooked up with a new living room at a great price!

☺️☺️ kalee was so awesome with our couch and end tables!

Dani (tall Dani) was very sweet and professional, I appreciate the assistance in trying to find my couches for my new home! Definitely recommend her!

Kalee was amazing in assisting us with our arm chairs and wall art purchase. Ten out of ten will recommend her. Very professional. Thanks Kalee.

From sales to delivery and set up, all was a fantastic experience. Ask for Erica Johns!!! Best sales rep in all the land. 😜

The teams are very helpful and friendly

Earl was great to work with. He was personable and professional.

Kaylee Hester helped us purchase our whole home today she was amazing please check her out

Tall Dani was great! So easy to work with.

Kalee was wonderful! So patient and kind! Would definitely recommend seeing Kalee for any furniture needs! Will definitely see her in the future:)

Kalee was awesome!

Excellent. Tonya was very helpful!

Tonya provided wonderful service! So friendly and helpful and found us exactly what we wanted!

Tanya was very excellent!!!

The sales person Dani F. Was very professional. We enjoyed her as our sales associate. I will recommend her to all my friends. Keep up the good work.

Service is always amazing, Tall Danni took care of me. I will be coming back!

Evvy was Great.

Very clean and organized store. Kalee helped me look around, she was very kind and knowledgeable.

Tonya is the greatest

Kalee was very helpful with finding exactly what I needed!

Kalee was super helpful and pleasant! Thank you

Tall Danni is absolutely amazing, she took her time to ensure we reviewed all available pricing options and helped us with the transition. It was smooth and effortless. Definitely look for her if you are trying to buy new furniture, she literally doesnt pressure you and allows you too lead the way on what you want. Look for her when shopping at Ashleys

Kalee Hester was very friendly and helpful!

Israel, my sales associate, was patient, thoughtful, and very helpful in my dining and living room purchases. Thanks Isreal! Delivery by Dexter and Suda was excellent and they were very thorough in assembling my items. Thanks Dexter and Suda!

Israel Rivera and the River city location was absolutely amazing. We walked in and he greeted us and gave us the run down of the store.

Kalee Hester did a fantastic job and was extremely patient and helpful for my living room purchases! She provided great feedback and entertained all my different requests and ideas. Very great experience! Very pleased with the purchases!

Tonya assisted us while visiting the Ashley store in River City/Jax. She was wonderful. She was not high pressure at all which I appreciated. However she was nearby whenever I had a question and showed me items that I liked. I will definitely return to this store!

Quick, easy purchase. Store was full of great options as well. Associate greeted me from the door and answered anything I could think of.

The services from in store to delivery were excellent. Very polite, friendly, and professional.

Daniela was extremely helpful with her knowledge! Great experience and great quality.

I walked in Ashley today with the purpose of picking out some bedroom furniture. TALL Dani greeted me immediately and allowed me to search the floor before she assisted me, which I appreciated! I was in and out within 30 minutes. Excellent customer service! I will be sure to shop this Ashley for all of my future furniture purchases.

Thank you Israel and Erica for your dedication and cooperation to the customer. Israel’s product knowledge and Erica’s kind hearted cooperation made my purchase experience at Ashley Furniture worthwhile.

Purchased a Sectional from Israel at the Rivercity location today. He was very knowlegable,friendly and best of all not pushy. We will return for additional furnishings in the future.

We were looking for a new couch and Israel was so awesome. He helped show us around the store. He answered all of our questions. He was a pleasure to work with and we will be returning in the future to buy more furniture. Thank you Israel!

Tall Dani was so helpful, friendly and efficient. I am so happy with the service I received.

Israel provided excellent customer service!

Had a great experience with Tall Dani!! Very helpful and smooth process buying a sofa.

Allison was kind and helpful. She gave us space to look around but was also knowledgeable and kind.

Thank you to Earl for a wonderful experience today. We got the furniture we love and can't wait for it to be delivered!!

Israel was amazing! He really worked with us to make our decision making easy.

Mr. Earl Chaney assisted with my purchase. His professionalism and knowledge of the furniture that was available was impressive. He listened and facilitated everything that I required. I will recommend him & Ashley's Furniture. Looking forward to getting my comfy couch. Thank you Earl for your patience & joyfull spirit.

Israel Rivera was extremely helpful and friendly! Thanks for makin my day!

The delivery crew was very professional and kind.

Erica Stringer took very good care of me, provided all information about the sleeper sofa I was looking to purchase. She took very good care of my friend whom I purchased a different couch for, also! She is absolutely amazing! She made our buying process smooth, fun, and easy!

Erica was amazing, she gave us info, but let us shop around without being pushy. But, she was right there the moment we needed her. She answered so many questions with precision, knowledge and care. Thank you!

Erica was extremely knowledgeable and helpful helping me find a couch! Give her a raise

Lovely cadence

Elijah was a pleasure to work with. He made it a seamless process to buy a new living room set. He did not pressure us, he was efficient, polite, and knowledgeable. Stacy the store manager was professional and friendly. This is the third set of furniture my family has purchased at the north Jacksonville store!

Israel was very helpful but not pushy. Made for a smooth buying experience. I will return again when I’m in need of more furniture.

Israel was courteous and made shopping fun.

We had a good experience with Israel. He was attentive and responsive to questions and made several alternative suggestions as he learned about our needs. He’s friendly, courteous, and has a similar sense of humor to mine, making him easy to work with.

Tall Dani was the best. Very helpful! Gave us a price match on a lovely living room set.

I recently visited Ashley Furniture (Northside) and had the pleasure of working with (the tall) Daniella. She was an outstanding salesperson—courteous, energetic, and incredibly dynamic. Daniella provided excellent choices to choose from, making the process enjoyable and stress-free. She helped me find great deals on the furniture I needed and offered valuable suggestions tailored to my preferences. Her dedication to customer satisfaction truly stands out, and I left the store very pleased with the purchasing process. Highly recommend!

Erica was the best sales lady. Delivery guts where very respectful and on time. Product seems great.

Tonya was our sales lady, she was super helpful and very friendly 🙏🏻 Helping us on our journey to a comfy home.

Tonya was our sales lady, she was super helpful and friendly.

Dani F. was very professional in our purchase today. She was very knowledgeable about our purchase and we are excited. Thanks again Dani F.

Very welcoming and helpful to find me exactly what I was looking for. Thank you Erica!

Nice furniture however, way to high priced!

Tonya and Stacy took great care of us. Their customer service is exceptional!! We will recommend them our family and friends.

Tall Danny is awesome!!! Her and Erica are a dynamic team! Thanks ladies ☺️

Dani (tall dani) went above and beyond making my process super easy. Dani responded to my questions in a timely manner and she was a pleasure to work with!

Our experience at Ashley Furniture at RiverCity was phenomenal !!!!!!! Earl was The Best. He was so helpful and knowledgeable. Not only that , so personable and kind . He made the experience of picking out new furniture for our new home a joy…. I highly recommend Earl at River City!!!!

Ms. Tonya is the best, and she helped out so much

Earl was extremely helpful! Helped me find everything I needed and stay within my budget! I’m a repeat customer! And I will be back!

Tonya was very very nice and helpful. I was able to find everything I need needed .

I've visited at least a couple of times and each time I was meet with a warm, professional consultant, Allison Watts. She was attentive to my needs and very knowledgeable about her companies products. I feel quite confident she's I will walk out satisfied with my purchase working with her. Thanks ALLISON ! 😊

Dani was amazing! Always a good experience at Ashley's!

Erica stringer at the Jax north location was very knowledgeable, friendly, and helpful! She got me exactly what I needed and at the price range I was hoping for!

We had tall Dani help us out right as we walked in! Great service felt comfortable with asking questions and Dani was able to answer all inquiries and couldn’t be more happier with the service! We will be back for more furniture in near future and would love to have her again! I don’t know if she sees these reviews but Mr & Mrs Conner thought Dani is awesome!

Dani Fernandez was incredibly helpful when we came to the store today to look at sofas! She answered any and all questions we had and was super knowledgeable about the products. She gave us great recommendations and we’d definitely work with her again.

Dani F was amazing and super helpful

(Translated by Google) Dani is the best person in Ashley. 10 stars for all your help, excellent! (Original) Dani es la mejor persona en Ashley. 10 estrellas por toda su ayuda, excelente!

Dani F was awesome!!

Dani F. I found Dani to be helpful, attentive and pleasant to work with answering my questions.

Service was excellent. Salesman took the time to show all the little differences in all the mattresses and recliners. Some of the furniture was a bit pricey, but the sales saved me about 1K$ and got a really nice bedroom

Allison is the Best! She cares so much for people, making sure they’re happy with Ashley treasures.

Allison .W is Excellent ;) She is the most informed person I’ve met at any furniture store 😁💯%

I walked inside of Ashley’s with 10 ideas and I was greeted by Mrs. Allison Watts and honestly it was the best customer service I’ve ever received because she helped me narrow it down to 2 ideas by the time I left. She was so warm and welcoming just overall amazing. She was extremely knowledgeable and she knows design!!! It was such a pleasure!!

Awesome service and very professional! Allison Watts was great and made me feel relaxed. Thank you for the sleep demo; job well done!

I had a wonderful experience here when searching for a mattress and bed frame. Allison Watts was the one that helped me and my family and was lovely and very informative on all the products!

Quick and easy #YaHerrMeh

Tonya was the best will definitely come back again!

Highly recommend Tonya whitis. Very good customer service. Will delently help you thru every thing!

Israel was fantastic to work with. Personable, funny, informative without being pushy. He gave us time to check out various recliners and couches on our own without hovering. Highly recommend working with him.

Israel was a real blessing in helping us shop for the right furniture. He made us feel like family.

Customer service was excellent. They were extremely helpful and were never too pushy or convincing. Let us decide in our own time and were very patient with us in our first big purchase for our home

Allison was our sales person and she did an amazing job and was so warm and welcoming. She helped us through the entire process of buying a beautiful couch and was extremely friendly and helpful the entire way through. If I ever get furniture again I will make sure to go to this Ashley's store.

He was very friendly and made buying our first couch very easy!

Had a great experience working with Erica Stringer at the North Jacksonville store. I went in for one thing and ended up with something else. She was pleasant and honest with her opinions. I really appreciate that.

Chairs are amazing beds are good and comfortable and the place is clean and good service recommend you going here

Dani F was very polite and helpful. No pressure at all!!

Walking into Ashley HomeStore, I wasn't sure what to expect. But let me tell you, my experience was absolutely fantastic, all thanks to Dani F. Dani was an absolute gem. I was completely lost, trying to find the perfect sectional for my new place. Not only did she listen patiently to my needs and budget, but she was incredibly knowledgeable about the entire furniture line. She took the time to understand my taste, showing me a variety of options that weren't just beautiful, but perfectly functional for my large wall. What truly impressed me was her ability to compare similar couches highlighting the pros and cons of each, helping me make an informed decision. There was never a pushy sales vibe – just genuine care and expertise. Dani's enthusiasm and positive attitude were contagious, making the whole shopping trip a breeze. Thanks to dani's exceptional service, I found the couch of my dreams! I can't recommend Dani, highly enough. If you're looking for furniture and fantastic customer service, this is the place to go!

Dani was wonderful. She pointed to us to exactly what we have been looking for, wasn't pushy about the sale, and extremely friendly. She gave us time to think it over before making the purchase, without hovering over us. She also helped us with financing and warranty options, again without making us feel overwhelmed or pressured. It was a pleasure doing business with her at this store.

Every time I come to make a purchase they show great hospitality, I love coming here for all my furniture

My spouse and I recently shopped here, and the experience was great. Tall Dani was extremely helpful and friendly which made our experience of shopping for furniture so much better. Thank you again Dani!

This has been the WORST furniture shopping experience I’ve had. We payed 17,000 in CASH for our furniture, which they advised would be delivered in 2 weeks although they got their money right away. That was the least of our problems. Half of the furniture came in 3 weeks from the day we payed and the other half only came with certain pieces. We are now on week 5 and they are telling us it’s going to be another 3 weeks for us to get our complete order and now we have to assemble it ourselves although we payed the assembly fee. I had planned to go back for the rest of our furniture because I can honestly say I love the quality but it’s definitely not worth the hassle and If I could I would return our whole order because it’s has been nothing but a complete inconvenience and they tell you they’re going to fix the problem and nothing gets done. I ordered from ROOMS TO GO and BADCOCK and got my furniture within the same week DO NOT SHOP WITH ASHLEYS IF YOU WANT YOUR FURNITURE RIGHT AWAY and good customer service !!!!!!!! Update: We have wasted each Saturday of our free time for the past 6 weeks, time that we cannot get back and have yet to receive our full order. Every time they come they are missing hardware or bringing damaged furniture and refuse to give us a refund. This last Saturday 4/27/24 was our last straw and the customer service supervisor was completely unhelpful and refused to give us the number for corporate and stated we could not get a refund which the delivery person Aaron witnessed and then tried to do his best to help us but in the end he was unable to do so. Nothing was done to accommodate the inconvenience we’ve dealt with thus far and at this point we are over it. PLEASE process our refund and pick up the pieces that were left in my house. This is by far the worst furniture experience we’ve dealt with.

Dani f was excellent and very helpful.

Daniela Fernandez was great and greeted me with a smile!! She’s very helpful and knowledgeable.

Dani f . She’s the best

Daniela F was such a great help! I would recommend everyone who is looking to buy their furniture to come in and personally ask for her! I felt extremely welcomed and all my questions were answered. Thanks!!

Great experience with Dani F. She was very knowledgeable and helpful.

Tall Dani was awesome!!

Great experience!

Hey! Tall dannie was absolutely great! Can’t wait to work with her!

Ms. Stacy Patrick was amazing to work with. She made my experience a wonderful one and made me feel like family. I recommend this Ashley Store location to everyone. Thanks Jose cruz. Tech #2036

Came in today for a mattress and bed set. We were assisted by Earl Chaney. It was a pleasure working with him. He gave us all the information we needed then let us move around looking at all the options. He did not hover which I deeply appreciate. We will definitely be back and hope to work with him again.

We came in to check out some furniture on a whim and not only found everything we were looking for but had such a wonderful experience working with Drew. He was so helpful, kind, and gave us time to find our style. In the end, we’re going to be purchasing all our furniture from him in the future! Definitely sold on the level of service and quality here.

Tonya was very friendly and very helpful!

Dani (the tall one) was amazing! Took some time for me to decide on which pieces to go with and she helped me along the way. She also helped with sending me options via text while I was too busy to do the shopping myself. I highly recommend Dani for your needs!

I had a very good experience while shopping for new home furniture, Erica listened very well and then pointed me to the type of things I was looking for and was very helpful.

We had the best experience looking for our couch and dining table. Earl Chaney helped us out tremendously. Super nice and thorough! Will definitely be back for future furniture purchases!

We worked with Erica at Ashley Home Store and have to return next week to buy a dresser to go with our rocker for the nursery. She was so helpful we will definitely ask for her again! Incredibly knowledgeable and patient, but never pushy. Made it a very worthwhile trip and got the purchase done in quick order. Recommend working with Erica!

We worked with Dani F. today and she helped us pick out a bedroom set, dining room set and living room set. She was great to work with and we are so excited. Highly recommend Ashley furniture store and Dani.

The sales associates were amazing and they met my needs quickly and efficiently. They did a great job of working with me for exactly what I needed and got me out the door with the perfect piece.

TALL Danni was awesome! Great customer service. Pleasant trip and buying process.

We dread furniture shopping and recently had a bad experience which brought us to Ashley's Furniture. We were greeted by Dani, she introduced herself and let us browse without hovering. This was the most pleasant and enjoyable furniture shopping we have ever experienced. We walked out purchasing exactly what we wanted for a great price. Dani was amazing, highly recommend. Shout out to the entire team, they were all nice and personable. 🙂

Earl Chaney helped us today and we couldn't be more happy with his service today! He was funny, personable, non pushy and answered all of our questions. He explained everything perfectly, keeps within your budget and offers everything Ashley has to offer without pushing you into something you dont want or need. When we buy furniture again, I will absolutely ask for him again!! He was outstanding and very easy to talk to!! Thank you so much , Earl !

Tonya helped us find our new sectional and she was incredibly helpful!

Dani was the most helpful salesperson, I came in with a Pinterest board and a dream to furnish my living room in a modern style, she had so many great suggestions and was so helpful in putting my ideas into reality. 10/10 probably the best associate you guys have!

My wife and I visited the Ashley Store in River City today and received EXCELLENT service! We were greeted promptly and cheerfully by Mr. Earl Chaney, Jr. He was such a pleasure to work with, and he delivered exemplary customer care. He actively listened and provided several options to us. His knowledge of the products presented was impeccable! Thank you Mr. Earl for such a great experience shopping the Ashley Store!

My husband and I purchased a new couch today at Ashley Home store and Dani F. helped us with our purchase. She was AMAZING to work with. She kindly greeted us as soon as we walked and made the process super easy!

Dani was incredibly helpful and easy to ask questions to. Would definitely recommend this Ashley store for anyone seeking out new furniture.

Greeted by Allison Watts upon walking in the store with a smile and eager to assist us. We had an idea what we wanted to purchase for bedroom set from on-line shopping. Allison knew exactly where to locate. She did not pressure us, but showed us other similar sets with great pricing and very knowledgeable on all selections. We went with a different set and very glad we did. Allison was very helpful and worked with us on a different purchase. We will be back to Ashley and look forward to working with Allison for future purchases.

Dani was a delight as our sales consultant! Smart, Patient, Sweet are a few words to describe Dani. She knows the furniture business and she is such a people person.

Dani Fernandez is by far the best sales consultant we've ever met. She is one on the main reasons we purchased from Ashley Furniture. We like Ashley. We LOVE Dani! We'll be back because of her.

Erica Stringer is an excellent consultant. She wants the best for the customer and wants you to have a pleasant experience while shopping. She keeps your budget in mind and doesn’t try to push something you can’t afford like most consultants do. She is amazing and can help you find exactly what it is you’re looking for by just giving her a bit of description of what you need. Excellent experience thank you Erica.

Elijah has been such a wonderful help to me. I knew what I wanted and he has me approved and out the door under an hour.

Tall Danni was awesome! She greeted us at the door with one of the prettiest smiles and didn’t hover over us. She allowed us to get a feel for what we wanted and swooped in working to fulfill the intent of our visit. “Danni listened” to our needs and wants and made sure we left with the main things we wanted/needed. I’m so grateful to have the tall Danni experience today!!! While my shopping experience with Tall Danni was awesome, my delivery was horrible, dreadful, a disaster, a disappointment, awful, poor and everything that can mean bad! It was the absolute worst delivery experience I’ve ever had! The two guys that delivered my furniture, assembled everything outside allowing everything to sit in the street until they were ready to bring it inside. I asked for the furniture to remain inside the packaging until they got it inside the house (a big empty house) and they refused even after they spoke with "customer service" who advised they had to take the sofa out of the plastic so they wouldn’t damage it (makes absolutely no sense) but to bring the other items in still in the packaging. These guys were very rude and went into my mailbox and stole my card info. They also purposely damaged my tv stand (pictured below). Each time I try to reach customer service to advise of my service and issue, I can’t get anybody! Unfortunately I have to change my 5 star rating to a 2.

Y’all Dani helped me with my approval and purchases the furniture pieces I really want I love the experience she gave me and I will be back to shop with her again

Israel was amazing and friendly. Great guy!

Israel was super helpful and informative. He was a pleasant individual and a great employee. Ashley furniture is lucky to have someone so nice and friendly to work for them.

Tall Dani was so helpful. Always checked if we had any questions and how she could help. But gave us time to look around without any pressure. Highly recommend and will definitely be back for any future purchases! Thank you Dani and Stacy so much!! I appreciate it!!

Tanya was super sweet and helpful!

Tonya was very friendly and helpful! Great experience.

I just purchased this bed and mattress for an amazing price, Israel Rivera was so funny and sweet. He gave us a great deal and even said that the bed is going to look amazing in my bedroom. He was so sweet and knows how to make people happy, he was so helpful.

Great experience with tall Dani. Would highly recommend her

Looking for furniture? Then head to Ashley Furniture at River City Marketplace. Ask for Elijah Phillips! He is wonderful to work with!!

Israel made my furniture experience amazing. I went in knowing what I wanted, but he was patient and took me throughout the store to look at all my options to find the best price/style. Upon finding what I wanted, he was quick and got me checked out in 5 minutes. Looking forward to the next purchase.

Did an excellent job very helpful.

Elijah was awesome!

He didn't hover at all. Very nice to work with. Would recommend or use again

Israel was super friendly, helpful and knowledgeable will definitely be back for the buying experience

Israel is super awesome and knowledgeable. Definitely recommend for any one on the market for furniture or mattresses!

Easy shopping experience. Made sure we got the option of color and style bed.

Tall Dani is the best! She was very knowledgeable and professional.

Dani F is amazing and I loved working with her. She is an asset to the company. I will definitely come see her again.

Tonya Whitis

I had such a lovely with Allison! She is phenomenal.

Earl was the BEST! He helped me finding everything I needed and with the most positive attitude.

I just bought my dream bed from Tall Dani, she is an absolute Jem and a no pressure salesperson! I highly recommend her.

Kyle was absolutely amazing. Super helpful and polite, answered all my questions thoroughly. Great experience.

Thank you Kyle for fast service and a good deal.

Kyle was very polite and gave us a good deal!

Kyle was amazing

Kyle was a pleasure

I had the pleasure of meeting Kyle at Ashley Furniture. He was extremely helpful in finding what I was looking for. I was very satisfied with his service!

This was only my second time shopping at this location and returning did not disappoint. Thanks to my salesman’s product knowledge and professional we have finally finished furnishing our vacation home. Thank you Elijah for all your help and hard work!

Thanks for the amazing service.

Kyle Denson helped me. Amazing!

Kyle was very helpful

Kyle was absolutely amazing “, he helped make my furniture shopping experience great. He wasn’t pushy and helped explain the options in full detail. Highly Recommend!

Good

Israel was absolutely the best. He made shopping for my apartment so easy

Israel was amazing and very informative throughout my daughters visit…great customer service!!

Was greeted by Kyle Denson, who was awesome. Very knowledgeable, courtious and professional. Can't say enough about the process. No stress sales, but within 30 minutes we found everything. I don't have my furniture, so can't take pictures.

Best Customer Service. I will be back to visit Danni the tall one

The tall Dani is the best!! Walked in for a book shelf and came out with a bookshelf AND a kitchen table with chairs!! Great customer service!

Tall Dani was great. Highly recommend.

Allison was great! She was very friendly and knowledgeable :) 10/10 would recommend

Allison Watts was very helpful and she helped us work out a great deal!

Had a great experience here! The employees were so friendly and helpful! Especially Allison Watts she’s the kindest person ever

Allison Watts is the best ever!! She helped me with looking around☺️

Kyle Densin! Great customer service and support without pressure! He is awesome 😎

Talk Dani helped me find a bedroom set and was an amazing help!

Tall Dani was amazing to work with and helped me to purchase a dining room table set.

Elijah was so incredibly helpful even though I’m one of the most indecisive people alive. I highly recommend coming here to get your furniture here; but you’ll be even better off if he’s the one helping you out.

Allison was particularly helpful and very knowledgeable about mattresses. I was able to purchase very good mattresses for not an high price tag. Everyone was very friendly which made for a great experience!

Kyle was great and even moved furniture across the showroom floor for me so I could see if pieces matched

Kyle is the best he was so nice and was able to get me everything I wanted

I have had one of the best experiences I have ever had at Ashley’s furniture store…. Ms Allison is the best she helped us with one of our best purchase is life… Thank you it was a pleasure

Great experience with Allison. She will definitely talk you through the entire process of purchasing the correct mattress for your body type. Keep up the great work!

Thank you Elijah!!

My visit was fantastic! Israel was the best. No high pressure sales. Easy to work with and a great person.

Tall Dani has great customer service. Anything you need ask for her!

In January of 2024 we visited the River City market place location and had the most amazing customer service provided to us by Israel Rivera, he was very interactive, personable and patient. He made us feel so comfortable. He got us all set up and went the extra mile for us. We were so impressed we went back on 02/16 and waiting to she him specifically to make another purchase. Go see him at this location and I promise you will not regret the experience.

Smooth and easy process! Elijah is now my go to sales guy. Thanks!

Thanks to Elijah for such great service! ⭐️⭐️⭐️⭐️⭐️

Elijah is great at what he does! Ask for him if you plan to visit.

Brenda was very helpful and treated us like family. We appreciate the great service.

Store was very helpful in getting our order placed at a good price. Communication about delivery was spot on and delivery team members were professional and courteous

I was greeted by Erica and she was very pleasant and checked on me several times and then we walked around together looking at many sofas. Allison and Stacy were also helpful to me (us). All three were very courteous, professional and knowledgeable about the products.

Tonya Whitis, provided amazing customer service while we were searching for a new living room set 👍🏾

Elijah Phillips was amazing! great customer service took time to explain to us about the furniture and recommended some great stuff

Elijah was great to work with and friendly! I would definitely come back and see him again

Had an amazing experience with Elijah purchasing our sleeper sofa and recliner. Everything exceeded all our expectations!

Elijah was wonderful help. Took real great care of us and showed us exactly what we were looking for. 10 out of 10 service

Tonya Whitis was great!

Elijah was great ask for my guy you come in!

Earl Chaney was amazing! His customer service was phenomenal & he helped me and directed me in whatever I was looking for or interested in. I’ll definitely be returning to see him again.

Mr. Chaney was great to work with. Very patient and really works with you ! Great customer service skills. Will be recommending him to everyone.

I had a great experience with Earl! He was knowledgeable, and patient with all of my questions. I will be back & sending my friends!

Thank you Dani F! She helped me find the perfect living room set and mattress for my new home she’s the best!!!

Earl Chaney was the absolute best! Thank you!

Had a great experience! Earl Chaney was the absolute best! Give him a raise!!!

Earl Chaney was phenomenal and pleasant, best customer service I've ever had.

Stacey, absolutely amazing. I had the pleasure of meeting her. Please stop by and do some shopping you want be disappointed with her great customer service and friendly….

Allison Watts has the best customer service! From the moment we walked in she greeted us warmly and was so friendly. She gave us time to look around at the furniture without any pressure, but was there to assist us when we needed her. I appreciated her explaining the promotions to us and it's great how Ashley has different financing options. Allison is a sleep specialist and noticed my back was sore when we were trying out sofas. She gave us an awesome sleep demonstration and was so knowledgeable. Allison selected a mattress that suited us so perfectly, I fell asleep! It's obvious she cares about her customers. Great lady, ask for Allison she is the BEST.

Stacy is a great manager very fun to engage with the store looked great staff is bubbly and knowledgeable

Allison Watts... go see her at Ashley River City. She has excellent customer service, is attentive friendly and there's no pressure. She will help you out with all of your furniture or mattress needs. Only ask for Allison, she is wonderful and you will not be disappointed! She is the BEST!

Elijah was very relaxed and helpful. Next time I come in, I hope he's available to help me choose my next piece!

Allison Watts was amazing with her gave customer service at Ashley Furniture Store (River City). We stopped in just to look and we were greeted with a warm smile and a positive demeanor. She talk with us without rush and let us know she’s available if we need anything. She answered all questions with such ease and confidence. We would definitely recommend her genuine and relentless help if you’re ever in need of a home revamp! I love and appreciate her great customer service. Thank you Allison!🥰

Allison Watts helped me very much

Elijah was very helpful.

Kyle helped us out and he was awesome! Got exactly what we wanted at the price we wanted! Thanks Kyle!

Great customer service skills. Friendly and meet our needs. Will be back

Great experience with Elijah

Earl was amazing to us! Couldn’t have had a better sales person to help us. Very knowledgeable

I have been a customer at Ashley’s for 6 years and I only come back for Allison Watts . She’s so attentive and caring and patient . She’s my friend when I walk in and that just makes your experience at the store so much better. And her accent is such a bonus !! Allison rocks !

We had an amazing experience with tall Dani, got a couch I loved and it was super easy.

Greeted with wonderful service and had a great time all due to tall Dani.

Allison watts was amazing in customer service great personality and a big help

We haven’t received our sofa yet (we just picked out and ordered less than a week ago), but Allison took care of us well and in a sufficient amount of time.

Excellent service friendly. quality information Left me with no questions. Highly satisfied

Elijah was awesome helped me pick out everything I needed!

Elijah was simply amazing I gave him a goal that I was looking for and a budget and he found the perfect set. I will definitely come back to purchase more

Tall Dani

Thank you Elijah for all of your help! It was such a smooth visit because of him!

Allison Watts was more than helpful with my wife and I. She was really a joy to work with. I feel like a lot of furniture store workers really breathe down your necks and can be pushy but not Allison. She was helpful when we needed her and let us look when we were looking. Never felt any pressure or anything. She gave us her card and was available day or night with assistance. Would totally recommend asking for Allison watts if you come into the store.

I just purchased a bedroom set and Elijah Phillips helped me. He was so great, was very helpful and super nice. Couldn’t recommend him enough.

Kyle did an excellent job and provided excellent service during my purchase. He was very helpful and checking inventory and ensuring that they had exactly what I was looking for. He was personable and easy to talk to and overall provided an excellent buying experience.

Excellent customer service experience by Kyle Denson that began with a warm greeting from the moment I walked into the store. His smile and eagerness to make sure all questions were answered and a willingness to assist with my purchase. Great job Kyle!!!

Tall Danny was an awesome salesperson ask for her and you will be very happy.. She's super friendly and helpful

Allison was extremely helpful and considerate. 10/10 recommend for home owners. If you’re looking for quality service and products look no further.

Thanks to Allison’s expert sleep science background we purchased the perfect adjustable mattress system for our medical needs.

Love our new bed and the delivery was amazing

Tall Dani was amazing!

Allison Watts great lady to get help with all of your questions!!! A great time shopping with no pressure at all!!!

Our salesperson Allison Watts was very knowledgeable and helpful with helping us find the right dresser for our guest room. Allison was professional she took her time and even researched on finding the right dresser. We also got into a discussion about mattresses, Allison knowledge was amazing. We did a demonstration on a Tempur-Pedic, and we were blown away with the outcome. Although we didn't purchase the bedding at that time, we do plan on purchasing the Tempur-Pedic. Allison was a breath of fresh air for a salesperson, ensuring she found the best dresser to fitting us for the perfect mattresses.

Israel provided great service!

This location has one of the 2 best furniture store employees I have ever come across, Stacy Patrick and Allison watts went way out of their way and took their time and over multiple days helped us get the perfect furniture that suits me and my house personally, I couldn’t have asked for better sales agents and they definitely exceeded expectations and have earned them selves recurring customers in the future.

Tall Dani was AMAZING! Knowledgeable, friendly, funny and helpful!!! I actually told her I’m glad she was at the door when we walked in because our transaction was super smooth and enjoyable. Superb service!!!!

Allison Watts was great in helping my wife and I find the furniture that suits us in our new home.

Went to Ashley’s today for a couch. Didn’t take us long to find the perfect couch and our consultant was Tonya. She was very helpful and there to answer any questions we had. We will definitely be back.

The manager & sales team are wonderful!

Staff is amazing

The manager and the staff are amazing

Kyle was very helpful.

Kyle was the most helpful sales associate ever! Helped me find exactly what I was looking for at the best price possible. I am super happy with my order and I will be seeing him soon again!